StubHub Reviews

On 12/28/2016 at 4:00 pm I deleted a listing for tickets I listed for sale that did not sell. I then printed out a new set of tickets at 4:24 pm in order to go the game that was scheduled to start at 7:00 PM. At 4:31 pm I received a email stating my tickets had been sold. I immediately contacting StubHub to confirm the ticket sale as I had deleted the listing 11 minutes prior. I explained the representative what had just occurred and the representative advised me that the tickets had been confirmed sold and advised me not to go the game and that he would complete my sale to start payment. I then went home.

I purchased Canucks tickets two months in advance for 6 seats in a row. When I showed up with my guests we were refused entry because the tickets were already being used. It's an embarrassing situation that ruined plans for out-of-country guests. StubHub sold me fraudulent tickets and needed to investigate before issuing a refund. Stay away from this shady site. It's not worth the risk of not getting tickets and the hassle of having to deal with getting compensation for the fraud.

I went on the StubHub site to find tickets to GreenDay. Picked the tickets and click to go to checkout and it went ahead and purchased the tickets with a charge of $56 handling fees without prior warning of the large charge. Also, said I would get a $20 discount if I pay with Visa and I didn't get this discount. Called customer service and got nowhere. They asked if I wanted to resell the ticket. I said 'no', but I didn't want to pay $56 dollars in fees. HATE STUBHUB AND WILL NEVER USE THEM AGAIN.

Purchased tickets Tix sold out from under me!!! Pissed 6 tickets deducted from my bank account. What a scam!!! Got other crappy seats offered. Purchased 3 weeks in advance... Hotel reservations... People from out of town and now... What is this?

Website and iPhone app are both easy to use and fast! You can quickly choose the event, see availability of tickets and purchase them in matter of minutes. Tickets are available as a download (pdf) or on your phone. Love the simplicity! If you want to check out tickets for an event you can do it directly from your device. Easy to check and see what is available, unlike TicketMaster. It literally takes minutes for a complete viewing and transaction.

It's simple enough to see what seats are open & how much they cost. Very easy to use. Great site. You easily pick out your seats, pay for them, and then you don't even have to print them off if you have their app on your phone they scan your phone at the gate! Can't get any easier!!!

I went online a few days before the event on impulse. I wanted to watch game 7 of the NBA finals and it was sold out. I got a good seat at a price I could live with. I had to create an account, which was a bit of a hassle, but I received an email pdf of my ticket and the ticket was valid in the venue. I had some anxiety about ticket fraud but it worked out for me. I'm going to keep using StubHub. I've never had a bad experience with them and I could always get good seats to sold out events. I use them once or twice/year. I wish I didn't have to have an account as it's a hassle to remember my login credentials since I rarely use it.

I sold tickets on StubHub and got scammed. I had the same tickets cross-posted on Ticketmaster as I was trying to get rid of my tickets quick. They had been listed for almost 2 weeks. Then one night, they were purchased off StubHub, then a couple hours someone had purchased them off Ticketmaster. It seems a little fishy to me that my tickets were purchased almost at the same exact time by two competitor websites. I wonder if there is a way to see who bought my tickets, could it be the same person? I called StubHub and explained the situation, she stated the buyer could get replacements tickets but I would be charged a 40% fee! This must have been very tiny fine print because if I had known, there would be no way I would risk posting them on StubHub especially now that I read these terrible reviews on how they treat both their buyers and sellers. I wish I never would have listed my tickets. How is this company still in business?

So I had sold tickets on Stubhub 2yrs ago for a Music Festival and they said that the buyers never add their tickets 2yrs after the Music Festival. But it's funny that when they had their tickets it said to call me and email me for me to send them a Photo ID and permission to use my tickets and the buyers also called me during the show... And now I owe them money.... Come on StubHub GET WITH THE PROGRAM. NEVER BUY or SELL WITH STUBHUB.

To begin, I was a first time seller on StubHub. From my understanding, StubHub was a legit ticket selling company. Boy was I wrong! My blood is still boiling over what is going on, CURRENTLY, with StubHub. I intend on filing a lawsuit, as I believe they need to learn to stop screwing over their customers. I listed tickets on StubHub a few weeks ago because I realized I had purchased tickets to 2 separate events in different states, and obviously couldn't attend both. In addition to posting on StubHub, I posted on Craigslist. The day after I listed my tickets (Nov 10), I was able to get in contact with Ticketmaster, who was kind enough to exchange my tickets for a different date. I then went on and deleted my listing on StubHub (or so I thought I did- apparently it never got deleted- some glitch in their system).

I purchased tickets from StubHub. They were sent to an old address and I contacted them to see if the shipment could be changed. It was too late so I told them I would go to see if I could retrieve it from the old address. I was able to get them. I called StubHub and told them I had them and everything was ok. They invalidated the tickets and reprinted new ones without telling me. So the event I could not attend and tried to sell the only tickets I ever had on StubHub. They sold and I sent the only tickets I had to the buyer. The buyer goes to the event and the tickets were not valid to get in. StubHub gives them other seats and charges me with selling bad tickets. The seller who I bought the bad tickets from got their money. The buyer who bought the only tickets I ever had got to go to the event. The only person who did not go to the event or get the money back was ME. So I am out $1190.50 dollars because of StubHub!!

I have canceled my acct with StubHub after 7 years. My last two experiences were horrific. First experience is that I resold four tickets to a baseball game after I purchased 18 tickets to the game. When I did not receive payment, I call S**Hub. They said the buyers could not get in with the tickets to the game. Of course the game was played in the pouring rain and my group of fourteen went to the game. I do not know what happened to those to whom I sold the tickets but they reported that they could not get in with the tickets. So the S**Hub response, "Our 'Truth and Security Dept' (TSD)" will investigate. After two calls to TSD they said nothing could be done and I am out 280 dollars.

I just had a horrible experience. I bought tickets, and they added $20 service fees. I got tickets not in my name. When I contacted customer service, they asked me to go to http://www.stubhub.com/legal/ and see for myself that they won't return my money. So you're stuck!

I am a long time user of Stubhub. When they were purchased by Ebay they became increasingly more difficult to deal with. I recently listed a couple tickets and ran into bar code issues. This was due to an internal issue within the Stubhub system and I was told in writing how to proceed in listing the tickets. When the tickets sold, guess what... The bar codes still could not be verified. I offered to overnight the tickets 2 days before the event and they offered to cancel my sale and hit my credit card with a $150 for failure to deliver the tickets even though this was all their fault. After many hours I have gotten the $150 reversed and they offered me $100 credit towards future selling fees. Guess what... They are making it next to impossible for me to receive the credit. They want me to contact them after each future sale to get the selling fees reversed each time I sell a listing. There are other options out there. USERS BEWARE OF STUBHUB.

I live in Colorado, so was surprised when I saw a charge for Oklahoma City Thunder at Los Angeles Clippers 4 tickets for $271.00 - I did not intentionally bring up the app, nor was I searching for any games nor any desire to use StubHub at all. Evidently while using the phone, inadvertently clicked the mobile app, it logged in and purchased the tickets and immediately to PayPal. I guess it can happen.

As promised you have not heard the last of me. I am sending you this email and will lay out in great detail the wrongdoing by StubHub. First let me start with the fact that I started my purchase for tickets to Insomniac's Escape Phycho Circus on 10/18/2016. These tickets were for my son's 21st birthday (which is today). All he wanted was to attending this music festival with 20 plus of this friends.

Beware of Stubhub charging sellers a "40%" fee for any and every error they can find on your listing to "protect the buyer" in case THEY need to buy "replacement tickets". They hide behind their user terms, which are buried when you sign up. As a first time user, I was selling Hamilton tickets and even though I had customer service help me throughout the process of listing & uploading tickets, making sure everything was listed correctly, I was never told to include "partial view". When the buyer rejected the tickets, and my sale was cancelled, I was never told I would be charged to replace them or the amount, $589.20 to be exact, more than 40%. Charge just showed up on my statement and they aren't issuing me a full refund. Total scam. Buyers & sellers beware.

Professionally resolved.

I listed my Austin City Limits VIP tickets on their mobile app which crashed multi times. When I finally listed the 1 day pass it sold it one hour. 1 day before the event Stubhub canceled the transaction stating I listed the event in the "wrong" bucket. The buyer made the mistake of not seeing the 2 tickets were listed for only one day. Not only did StubHub make money on me in the front end (they charged me $90, they charged me a cancellation fee which I did not cancel). When trying to resolve the matter, they were arrogant, unreasonable and not accessible.

I bought $220 worth of the highest level tickets I could for a concert. I bought them 2 months in advance of the show. 2 days before the show I hadn't received the hard copies in the mail yet so I called, come to find out my tickets were on hold because the seller had missed multiple deadlines for information and shipment. StubHub then told me they could still get me tickets but they would be lower grade and higher price than what I bought. The associate then found 1 more 2-day high quality pass so he canceled my order and tried to get me the other ones. These were a scam post. I was screwed out of the 2-day pass with no help just a "there's nothing else we can do". I then bought a 1-day pass to the same concert which was ALSO held by a scam seller.

StubHub is a company of scam artists. I am a student and StubHub did not clearly list a way to mark my students as student tickets even when all of the tickets in the section I sold them in are student tickets. When my order was canceled, StubHub charged me $1,500, claiming that this was the difference it cost them to find replacement tickets. Their website did not even display prices for tickets that would be this much to make this charge valid. The customer service people were of no help and dodged my questions and accusations in every way possible.

Perhaps I misunderstood the way this website worked but I did not realize that they were legally allowed to charge unsuspecting customers more than three times the value of a ticket and although they state that there is a 100% money back guarantee, that is not really the case. And now that I am reading the reviews here, I see that I stand a good chance of my tickets not even being accepted when I get to the event! Their customer service sympathized but offered no real help, except that I should post my tickets and rip off someone else. Why is this allowed? I feel like I was just mugged and there is nothing I can do about it. This is so wrong!!!

I recently sold Disneyland Halloween party tickets on StubHub. The sale part was great. Approximately 2 weeks later I get an email stating the buyer claims the tickets were bogus and wanted their money back. I called StubHub customer service and they told me I need to go to Disneyland and get proof that the tickets were used. The StubHub CS agent said she'd be available till 9 pm. So after work at 5 pm I go to Disneyland and they confirmed the tickets were used and gave me enough information to corroborate the fact. I called StubHub for 2 hours to let them talk to the Disneyland agent and nobody answers. Next day I called the StubHub agent and she confirmed my 2 hours of missed calls but she failed to tell me she was on the east coast. After she said the information I provided wasn't good enough and I need to go back to Disneyland.

Purchased Rolling Stones tickets for a 1-18-2016 show in Las Vegas. The tickets were over $1,000.00 and StubHub will not refund the money since it wasn't actually cancelled. They will "help me sell them" for some future event. Looking at their site, I believe there will be a charge for their services. This is outrageous, I will never use them again.

Just a joke. I made a mistake, my fault, and within minutes I called to see if I can rectify. Got someone in a foreign country who wouldn't help at all. Same day my wife bought tickets and they sent her lousy tickets for the same price in a completely different section. They're trying to say the seller mis-represented them but today they said it was a glitch in their seating chart. Buyer beware. This is a scam website and it's not the first, second or third time I've had problems. This website makes you give at least one star or I'd live no stars.

StubHub double sold my tickets for the last game of the (in Boston-Fenway) Boston Red Sox vs. the Blue Jays... Big Papi's last regular season game. We traveled from Toronto to Boston to see this game, on both of our birthday's. They claim that it is not in their error, but offered me a $900 credit to make up for my expenses for my trip (which cost $2000). Yet, a $900 credit would mean virtually nothing considering that Stub Hubs User Agreement states that "StubHub has no control over and does not guarantee the existence..." of tickets or other items. So, essentially we would be defrauded all over again.

I had priced and sold a ticket for $90 on Stubhub (received $81). Unfortunately it had already sold and was transferred on another website. I called to Camel expecting to return the money and a possible few and they charged me $152.99! Their policy is a MINIMUM of 40% charge on undelivered tickets but as in my case the fees can go MUCH HIGHER. When I had reached out to the company to cancel and asked for specifics regarding charges the employee only stated that another department handles that service and she was unable to provide details. Certainly they want to make sure sellers can provide the tickets but I could have replaced the ticket for the buyer with better seats at that price. I would hope for greater specificity on charges, beyond the fact that I will be paying at least x percent.

Bought desert trip tickets and paid $800 for 3 days. The reason we went in stub was because they lied and said tickets were sold out. Fast forward to now. The tickets are $400 for 3 days. Rip-off False advertising 1957.

Horrible and arrogant describe StubHub. Their website is right in alignment with their customer service - unhelpful, confusing, and non-responsive. Tried to sell Steeler tickets through them. Was much more of a hassle than it's worth. By the way, if you try to cancel... 40% of the ticket value of what you may be charged. This is another publicly-traded company that cares more about the numbers on the street than they do about their customers. Poor design of website shows their lack of attention to the needs of the consumer.

I'm crying as I write this. Back in August my family and I decided to surprise my mom for her birthday. Well, she loves Tony Bennett so we all pitched in, and bought her 2 tickets (front row center: ROW EE; Seat 7-8) to the Tony Bennett concert at the Segerstrom Center for the Arts. Needless to say, she was super excited. Well, 2 months later, and I receive a call from Stubhub today notifying me that the seller does not have my tickets. This was unbelievable. I thought it was a joke. We did this whole presentation for my mom; we made this 10 page booklet of her photoshopped with Tony Bennett. We even made her fake tickets.

A friend of mine and I bought tickets to the Falcons/Panthers game. Really good seats for not a lot of money. That should have been our first clue, but no, we bought the tickets. Got turned away at the door because someone had already used our tickets. Our tickets were double sold. It was basically a game of chance, who was going to get there first. I will NEVER buy tickets from StubHub or any other 3rd party vendor ever again. This was so upsetting not to mention embarrassing.

I bought a ticket on StubHub, but I had to sell it, so I sold it on the website. That worked fine, but I noticed you can list the ticket you already sold on StubHub again. My first impression was, "That's not right!" You shouldn't be able to sell a ticket that is no longer in your account. But sure enough it let me. The ticket then sold, and I told them, "Hey, this is a serious system flaw! It shouldn't let you sell a ticket that you don't have." And they said, "We let you sell the ticket even though you don't have it, because we are a ticket seller, so you can sell the ticket."

I placed an Austin City Limits ticket for sale on StubHub for $300. The ticket sold on StubHub before the ticket was shipped to me from Front Gate Tickets, the original ticket provider. Rather than have Front Gate send me the ticket, which I would then send to the StubHub buyer, I contacted StubHub's help chat (on August 8th) to ask whether I could change the shipping address at Front Gate tickets, so that the ticket was sent directly to the buyer. The StubHub customer service agent said yes, confirmed the address I was shipping to, and then told me that all I needed to do was provide StubHub the tracking number once Front Gate sent the ticket. As soon as I received the tracking number from Front Gate, I chatted with StubHub again to provide them with the tracking information. They informed me that they would confirm with the buyer that the tickets were delivered.

Sold some tickets on Stubhub. Didn't mark they were side view as I didn't see that on the ticket. Customer returns the tickets. Stubhub says they can charge 20% to 100% of the ticket value as a penalty. So I figure I have to pay the difference between the replacement tickets and my tickets. Basically, they charged more than two thirds the cost of the tickets which seemed extremely excessive. I asked for proof of the cost of the replacement tickets and they refused. So basically they can charge you a penalty whatever they want. They will not provide you any documentation on how they came up with the penalty. You just have to accept it. Customer service does not care, I can tell from their tone they get a lot of complaints. The worst company.

I wanted to purchase 5 tickets for Hamilton on StubHub for the play Hamilton. I found there were not 5 seats together. So I put in for 3 tickets and purchased, then two tickets. When I pushed enter the screen went black. When I went back on I was sent back two steps so I entered the info again and pushed enter. It came up you already purchased tickets for this event. Well yes I thought I had purchased the three tickets already so I entered again and later received notice that I had 7 tickets and they would not cancel the extra 2. Also just received tickets and the face value is $59 each. I paid $611 for each ticket. They are master knock off masters. I will never buy from them again - period. Also their customer service department sucks.

I am not happy with their customer support. They understand your issue, but cannot do anything to help you. So to me that seems useless. As a buyer, they were a rip-off. Unless I am feeling desperate to attend a concert, and there are no other ways of getting tickets, I cannot use this site. They are the reason we all have to pay more for tickets to events. Some (not all) of these sellers just want to screw people over and it is very sad. I hope my contribution with my overpaid purchase makes a difference in their life. The end.

I ordered tickets for a concert. Good seats, expensive but I splurged. I waited and waited - tickets never came. I ordered them 2-3 months before the concert date. Called StubHub and was told they were delivered. Now being delivered and being received by me is two different things. According to them they were put in my mail box.

The title may sound overbearing but it is definitely the truth. I will start off saying that I made a mistake and I understand that I should pay for it. I sold tickets on StubHub that I had listed for both Ticketmaster and StubHub. I had a change of plans therefore I couldn't anymore and decided to get them off my hands quickly by listing them in both, both below what everyone else was selling (by about 5 dollars). I didn't realize they would get sold so quickly and had to cancel my order that I sold to StubHub.

On 9-8-16 I listed Adele concert tickets for $360 for two tickets for sale on StubHub for 9-9-16 in Philadelphia. However when I listed my tickets I put the wrong date of 9-10-16. All within a half hour time I corrected the problem to put the correct date. In the meantime, I received a call advising me of this also. I advised the representative that I had fixed this and he advised that this was ok and a little while later I was charged $198.00. I then contacted StubHub at 866-788-2482 to resolve this issue and was told that my tickets were sold and they charged me on my debit/bank card for the tickets that I was selling.

Generally I do not write reviews but reason I am forced to write this review is about the fraud this site has done. Wanted to see if others have been cheated as well? I tried to sell my extra tickets through them. They mentioned that tickets can be sold till the time of the event only. I had updated the tickets (PDF) to their site and did not remove the tickets in time. As even time was already up, I gave those tickets to my friends for free if they want to visit.

I purchased 2 tickets for Adele concert in Feb 2016, received an empty envelope with tracking # to my address. The package was received with no tickets inside in June 2016, 4 months after I made purchase, I thought no problem maybe it was an error. I contacted stubhub and requested that they contact the seller and ask the seller to re-send the tickets since the concert is in Oct 2016 so plenty of time. Stubhub said seller says they will not resend and there is nothing they can do. I paid $2023 for the tickets. This is the scam they play, send empty envelopes with tracking #, this protects them from saying the product was never received. Send the tickets 4 months after purchase making it difficult to do a chargeback. It is a scam, never buy from that site.

I had a pair of tickets for sale and listed on StubHub as a first time user. After reading all the reviews of StubHub, I simply did not trust their service. So I chatted with their online rep and inquired about canceling my order without a fee. They told me it was not possible, and I requested for a supervisor to call me. This was all on Friday.

StubHub cancelled my order immediately after I made it and locked my account. After calling, they told me I would be contacted within 48 hours to resolve my account issues. My order was for a game the following day. I would have missed the game while waiting for Stubhub to resolve their own issues. This same problem happened to THREE other members of MY family. Coincidence? Their poor service is no longer a surprise. I took my business elsewhere, used the same information and had no issues. I even saved 50 cents. TERRIBLE SERVICE. This complaint is for my whole family.

I was a first time ticket seller on StubHub. I had tickets to 2 shows that I wanted to attend but had developed conflicts with on my calendar. I listed them on 2 sites, StubHub and VividSeats - my first mistake. I listed them for face value plus fees - just wanted to break even. One show - both sold on same day, at almost same time but, couldn't cancel my StubHub sale. So I am now stuck PAYING them TWICE what I listed them for due to their "written policies", which are quite convoluted. They are looking out for themselves only, profiting off of normal people, and they are also keeping the ticket brokers in business. Their policies are non-negotiable. Want to bill a reasonable fee? Fine! But this should be illegal, and is certainly unethical. Normal ticket buyers and sellers - don't go to StubHub. Do it yourself, or do Vivid Seats - They do a great job.

I have used Craigslist for many years to sell tickets. I will continue to use Craigslist where I deal with my buyer. StubHub is only out to make their 20%, whether they service the seller or buyer or not. I wish I had read reviews before I dealt with them. Buyer and seller beware!

I have bought tickets to soccer games twice and never had an issue until today. I choose the wrong payment method (Paypal), contacted Stubhub via chat and they resolved the issue. They told me that I simply didn't complete the process of adding my new CC. I always print my tickets at home and get to the stadium on time tickets scanned and always legit. If they are fake stubhub will refund 100% of the purchase including fees. People who have negative complaints is due to bad luck or choice.

The worse ticket buying experience in my life. Originally told on Dec 18 tickets would be mailed to my selected address and delivery preference which would arrive no later than Aug 12th. Message came Aug 1 tickets seller would now contact to deliver tickets before concert. I kept a copy of every document from these gentlemen. Snafu, I'm not in States. I don't have the phone with the US sims card with me from Dec. My better half who was to bring the tickets was to be flying out right after the 12th. When I called StubHub at first NEVER was I able to speak to the seller just agents. I left my new number as StubHub says seller must contact me. Seller never called the new number in Europe. Never sent an email, never reached out first. Now it's 24 hours before a concert which I have flown half way around the world to get to see, a concert I still have no tickets, and no contact from seller.

I sold Drake/Future tickets and received an email on 8/12 that I would receive payment via PayPal but it could take up to 5 days. Cool no problem... until I check StubHub's website and it says "$0.00" for processing payments... HUH?? Check my PayPal account on 8/17--nothing. So I do a chat w/ StubHub and the rep says "oh I apologize for that, your payment wasn't TRIGGERED" whatever tf that means... so she had to manually "trigger" this payment and now I have to wait ANOTHER 5 days for my payment.

I will never, NEVER, never use StubHub as a buyer or seller ever again! Let me preface this by saying that I am not a typical seller. I'm more of a buyer. I am a music junkie, concert addict, and this was a newer experience... or now known as a very hard, difficult life lesson. I chose stubhub because they claim to protect both the buyer and the seller. I bought some concert tickets many months before the actual event, in San Diego, which is two hours away from me. Due to it being one of my favorite bands, and they had no scheduled closer shows at the time, I bought them. It just so happened they did eventually announce closer shows to me and again, I bought those tickets.

I wound up buying a ticket for a concert from a third party, which I was not aware of, stupid me, and was charged twice the value of the ticket. No, I didn't read the disclaimers, I assumed it was just another ticket company that sold tickets directly from the venue. I have vowed to go on every review site I can find to warn people about this company. I think it is a fraudulent model. They do not offer refunds.

Purchased tickets for Paul McCartney concert the day they went on sale, found out the hard way that scum buy up the tickets and sell them on Stubhub to unsuspecting idiots like me. I didn't realize this practice went on, I believed the prices of tickets were the way it is. Found out I was paying for preowned tickets the hard way. Stubhub channels you to these tickets so they and the scum rip you off... So this is a warning to anyone considering buying tickets... Check that you're not buying PREOWNED tickets.

I bought a ticket to Lollapalooza 2016 for Friday only and I received it from the seller 2 days before the expected date. I also was able to track my process the whole way. The price was fair. I got into the festival without a problem. I was really nervous based on the other reviews and happy that everything worked out. I've used StubHub twice now and have been happy with both experiences!

I bought two tickets for camping and general admission to the Lumineers at the Ommegang Brewery. StubHub sent me two camping only passes that said they were not valid unless accompanied with a general admission pass. I called customer service and they initially told me there was nothing they could do. I had to prove to them on the website what I had purchased. Then finally after an hour gave me my money back. Totally terrible experience and terrible customer service. Wasted hours of my life I'll never get back. Do yourself a favor and avoid this company.

A friend of mine bought the tickets for a unique Radiohead concert in NYC. Long story short, couldn't get in for the life of me! Double sold. The others checked in 30 min before the concert (warm-up band) even started. So one trip to NYC for nothing - check. No concert - check! No money - check! Did I mention they were 3x more expensive than the price written on the actual ticket? Even the band (Radiohead) was so angry with all these scalpers that they wanted to cancel the show when the tickets were sold out 1 minute after they were up for sale on Ticketmaster. All these websites (especially Stubhub) are in cahoots with the scalpers and making profit out of people who only wanna see a band normally.

I sold paper tickets on StubHub. When I went to upload them I was told I could not upload scanned pdfs. I offered to drop the original tix off with the buyer (who lives a few miles from me) but was told to mail them UPS instead. I dropped the tickets off at a UPS shipping depot. But they did not arrive in time with the buyer. Now I have no tickets, my account has been charged a penalty, the buyer can't go either. StubHub may reimburse me the penalty, but I'm still out the cost of the tickets. I wish I had just sold the tickets on eBay or Craigslist.

I bought baseball tickets about a month ago and my credit card co cut off my card and said that it suspected fraudulent use of my card. So after contacting StubHub to see what happened I got a snarky woman who said there never was a charge and that it was my credit card's fault. So shame on me for buying tickets from these guys again!!! And the same thing happened!!! They charged my card twice!!! They tell you that there never was a second charge. They call it a "failed purchase" that was voided. But believe me... It shows up on your statement as a CHARGE and a REFUND... Not a "failed charge" and a "void". I asked the guy... "How can you void the purchase if there never was a purchase to begin with? You don't void things that don't exist!!!" DON'T BUY FROM THEM!

So, I went to order tickets for a local football game this fall but the price of the tickets was about the same price as the fee. Why would someone ever pay double for tickets?

I went to StubHub at the last minute to buy tickets for an event that was scheduled for that evening. Found 2 tickets and went to purchase them. After paying for the tickets, I went to download them and seen that they were not available to be downloaded at the moment. Tickets stated seller has until day of event to upload the tickets. Well it was the day of the event and tickets were not uploaded. Spoke to StubHub and they told me that sellers can wait until tickets are sold before uploading but most sellers upload right away.

I purchased 2 tickets for a very important concert for my husband and I 6 months away. We bought them on Stubhub almost twice more than the face value. After a couple of weeks, StubHub contacted me to tell me they were sorry but the person who sold their tickets to me didn't have them anymore... Consequently, since they didn't have any of the same VALUE on their website or in Get Me In (the only other website they are allowed to substitute) from only for the same price you paid for them, they had no choice but just refund me!!! This nasty experience cost me an additional £100 in order to replace the tickets after I received the refund. They HAD tickets for the same event and same seating available, but the sale prices were too high for them to substitute (about 30 more). This in my eyes in UNACCEPTABLE, and I will never buy from them again.

The ticket I ordered originally was held up in delivery by national holiday falling on the day of the event. I contacted customer services at StubHub and was given a ticket of better or equal value, on a downloadable ticket which I printed and it gained me admission to my desired event. Most excellent customer service. Satisfied customer.

My son wanted to see Phish for his 21st birthday and we realized that the tickets were sold out. The tickets are usually $45. He really wanted to go so I bought him a ticket on StubHub and it ended up costing me $161.10. This is a colossal ripoff and I will never again use StubHub for anything. StubHub takes gross advantage of customers and I urge someone in the business world to come up with a better system for resale that doesn't line the pockets of a corporation and rob music fans.

After viewing many seats I found a view that displayed no obstructions. I paid more for the seats than I usually would as I was bringing friends from out of town to the game. They were very excited to see a game. To say the least, the seats were terrible. We had 3 seats and in only one could you see home plate. Let me clarify. You could see the batter not the ump or catcher. The other two seats could only see an I beam. How sad. I even spoke with a customer representative asking for seats with no obstruction and asked about the seat I viewed online. I was assured there was no obstruction. Felt bad for my friends. Shame on you StubHub for intentionally misleading a well-meaning customer.

I attempted to use the website to sell tickets. For two days it would not upload the information. Then I am required to either take payment by PayPal or payment by check. I do not have a PayPal account nor do I want one and should not be forced to open one by a website. Further payments by check can be made by bad checks so that is not a good option either. This information should be posted clearly before I wasted my time. I will not attempt to use this site to sell again nor will I use it to buy.

I bought tickets for EDC Las Vegas. The event is on Friday (I bought the tickets 3 months before the event) and I won't get tickets till Wednesday, two days before the event. It works for some people but I want my tickets earlier than that. I used their sell option to resell the tickets, and I took a $30 service charge. I thought the original seller will send it to the new buyer but nope, the tickets is going to my address so I have one day to get the tickets to the new buyer. If I don't get it on time I'll be paying another fee. I had ups redirect the tickets to their last minute pickup center. I lost a lot of money going through this whole ordeal. Their system doesn't work. I'm never using StubHub again.

I typically do not write reviews unless I am angry. However I am trying to give back and StubHub deserves a good review. I was purchasing my tickets for Euro 2016. My tickets did not arrive via UPS even though UPS confirmation said it did. I called StubHub and emailed. They called me back and tried to get me new tickets. Unfortunately, the venue was sold out. They gave me a full refund on my Visa. The fellow, Mitch, on the phone was super helpful. Although I am SUPER sad I do not have tickets to the game, I am still hopeful I will score some tickets at the door in France.

I sold 2 tickets on StubHub on 5/17/16 and am owed $270. The site says payment will be made to my PayPal account within 5 business days but I have received nothing. When I didn't receive payment, I called them on 5/25, and they acknowledged there was some problem, pretty much blaming PayPal, and said I would have payment by the end of the day. Nothing happened. I contacted them again on 5/27/16 via their chat feature and the rep said that I had to wait ANOTHER 3 to 5 days because when I called on 5/25 they had to cancel my first payment processing. And why is that MY fault and why did the previous rep say I would get my money by the end of the day on 5/27??? This second rep via chat actually PROMISED I would have my money in 3 to 5 days. But here I sit with no money.

Had never used this site before. I bought tickets for a concert in New York, 3 months in the future. Noticed somewhere after that it had a "guaranteed ship date" of 2 days before the concert. We all buy stuff online today. They give us a ship date, most times it gets there early. I just assumed that the seller had the goods and they would be coming in a reasonable time. Ended up, couldn't go. Went to resell the tickets on StubHub. It was asking me to ship them. I contacted StubHub, found out the dirty truth. If the buyer doesn't agree to the fall for the same scam I did, then they are going to charge me 20%. Thing is, this could be a scam, won't know until 3 months out.

I purchased what I thought were unobstructed seats. The picture on their website showed a clear view. We had a pole that was right in the middle of the left field scoreboard!!! $360.00 and a sore neck from leaning over to see the pitcher!!! Infield Terrace Reserved Preferred 224, Row 11 | Seat 103, 104, 105.

The worst experience of my entire life. Ordered 3 day pass tickets for bayou country superfest and when they came in the mail it was only for one day. Called the customer service and there was nothing they could do for me. Really?!? Wasted 450 dollars for nothing basically. I will never order from StubHub ever again.

Stubhub is a complete ripoff. My husband plans a super awesome getaway to Vegas, for he and I, after returning from a 7 month deployment to include a set of JLo tickets and what we thought were going to be super amazing seats, not so much, but you would think for the price my husband paid the seats would have been at least "enjoyable". Not only did we realize once the ticket was printed that the original price was $169.00 each and we paid nearly $500.00 each, we had to stand almost the entire time of the show and it was still hard to see JLo's performance; the couple next to us actually left because they were unable to see anything at all. Who would have thought sitting center and only a few rows from the stage that it would require you to stand on tiptoes to see a performance?

I bought Playoff tickets for Game 4 Lightning vs. Penguins for Friday May 20th for my Fiance as a surprise birthday gift. The day of I downloaded the tickets and to MY SURPRISE, the tickets read Wednesday May 18th. I IMMEDIATELY contacted StubHub and they simply replied there was nothing they could do for me. I spent over 300 dollars and there was NOTHING they could do? ARE YOU ** KIDDING ME??? So I ended up eating the tickets, didn't get to go to the game, AND WILL NEVER use this website again. They do not care if information is accurate nor will they do anything if YOU the buyer gets screwed over.

I tried to use StubHub to sell some tickets recently. I'm not a professional ticket broker, I simply had something come up and was unable to go to the event. I specifically requested that the tickets not expire until the date of the event. Much to my surprise I received an e-mail that the listing had expired, days prior to the event. When I contacted customer service, they acknowledged that the mistake was on their end, but they were completely and totally unable to fix their mistake. Complete incompetence and that incompetence resulted in my having to eat the tickets. Very unhappy with my experience and will never use StubHub again to sell or buy tickets.

I purchased tickets for a concert in Sept. this year, and on the listing it did not say limited/obstructed view until I had paid and downloaded and printed the tickets that say obstructed view!!! I just spent over $500.00 for 4 tickets for my daughters bday - WTH??? I called and they said what others on here are saying - cant help, the universal circle with line through it for them means opposite what it means to the rest of the world - it doesnt mean NOT, it means IS or DOES!? Someone needs to file a lawsuit against these clowns as reselling is my only option and if lucky will get half! NEVER USE STUBHUB!

StubHub seems to have very accessible, but extremely poor customer service, especially in regards to accurate and timely delivery of payment. StubHub still owes me about $800 (for an event that occurred last month and with an original payment processing date that was also about a month ago). There is very little alignment across their departments, as I have been told several different things by different representatives. Additionally, they have very apparently made clerical mistakes on an alleged check that was sent out - ex. incorrect payee on the check, no addressee name on the mailing label - which they not only failed to take accountability for, but also have not followed up on. Despite their "FanProtect Guarantee" statements, I have no idea when and if I will ever receive my reimbursement, but hope that this serves as a fair warning to anyone who is considering using StubHub for their ticketing needs!

I went through StubHub to purchase tickets for a concert. When I reviewed the tickets before purchasing they DID NOT say limited or obstructed view. When I got the tickets they said limited or obstructed view. I contacted StubHub immediately but they said there was nothing they could do for me. Really! All they did was offer to resell them at no charge. No good service at all. I will never use or recommend them for use ever again. What a crock!!! Thanks for nothing Hector. Left me no choice but to contact my back on dispute the charge. What a waste of my time.

I was attempting to load four $50 gift cards to buy Sf Giants tickets at 8:00 AM on Mother's Day morning. I figured easy no problem... well not easy and a big problem. I entered the horribly long gift card # and pin # over and over again and could not get them redeemed. So then on to customer support at StubHub?! So like a typical 800 number I talked to someone for 10 minutes, to the be told "I will transfer you to someone else" who then wanted me to take a picture of all the gift cards and email them pictures of the cards! Now I've got 45 minutes wasted trying to load gift cards. I had to hang up and spend an additional $200 on my credit card and I now have $200 in gift cards for StubHub that I still can't use. :( StubHub website user interface is GARBAGE. Thanks StubHub for making me spend $400 fo $200 seats!!!!

I bought tickets off of StubHub as I always do to go see Beyonce in Raleigh. We drove 4 hours to go to this show only to get to the gate for them to tell me that a refund needs to be issued for the tickets! WTF!!! I went to the box office where they only referred me back to calling StubHub. They said they couldn't do anything. I called StubHub, and although the poor guy on the other end of the phone was apologetic, he said there was nothing he could do except for issuing a refund. I will never ever trust buying tickets from this site ever again.

Son grabs credit card and orders tickets to a baseball game. Father finds out 5 minutes later and calls bank to stop payment. Bank says the transaction hasn't been posted yet, so stop payment isn't possible. Father immediately calls StubHub to cancel the transaction. StubHub runs some line past Father about how they're set up so that cancellation isn't possible. Father asks how a transaction that hasn't been posted by the bank can be finalized and is advised to "put the tickets up for sale to get some of your money back". What a nice money grabbing racket they've got going. (Yeah - the son isn't going to be happy for a while.)

I had a friend purchase tickets for the Monte-Carlo Rolex Masters for me as he spoke French and I do not. When I could not make the planned trip to Monte-Carlo, I placed 6 e-tickets for the Monte-Carlo Rolex Masters quarters/semis/and final (2 each) for sale on the UK Stubhub site (they were the ones handling that event). Initially, I had problems uploading the tickets... There was some kind of security error. I changed the security permissions on the e-tickets and managed to get them uploaded, and then all looked ok online. When I went online to change the price a few days later, the application kept telling me there was an error, "Try Again".

Sold tickets through them for a show at T-Mobile arena in Vegas. Purchase went through fine and then a week after the show they charge me for the entire purchase plus $70 inconvenience fee because the person that bought the tickets said they couldn't get in that they tried and the tickets were scanned 2.5 hours before the doors opened and were rejected. YOU CAN'T SCAN TICKETS BEFORE THE DOORS OPEN. YOU HAVE THE DOOR OPEN TIME RIGHT ON THE TICKETS. They want me to provide proof that the tickets weren't rejected?! Disgusting!

On 4/12 I sold 8 hard copy tickets to the Alvarez vs Khan Boxing match in Las Vegas on May 7th of this year. All 8 Sold within minutes of putting a listing on StubHub. Next day I shipped all 8. There was two different buyers - 1 buyer in CA and one in NV. I sold the tickets at face value of $1,250 each. Each buyer purchased 4. Anyhow both shipped out next day. For any unknown reason although both packages were due to delivery by end of day on Friday one order was delayed in UPS system for the whole weekend. That monday around 2 phone goes off - email stating buyer gets tickets, payment will process. 10 minutes exactly later StubHub calls. Says they need to hold payment until I provide proof of sale for the listing that was a delayed delivery (Delayed by UPS, not me. Shipped with other pair of tickets, exact same time, same due delivery date). I tell rep, "Ok, just email me whatever proofs you need and I will send in today".

I purchased two tickets on a concert for my son. They mislead the tickets into being tickets that allowed you to meet the band playing. I received 2 general admission tickets and when I called she stated all she can see is general admission tickets. The place I clicked to purchase the tickets is no longer up. This place does not take responsibility for what they are selling. Beware of using this company for purchase of tickets!!!

I was just denied entry to Coachella. After I was told by the StubHub representative that even though it's activated that it was still good! Took me an hour to get back to the StubHub location to get bad information. There is nothing worse than being denied entry to an event and watching your family go in without you.

I have used StubHub for quite some time, and one day they accidentally charged my credit card three times. I called StubHub and they can't seem to figure out why, so I disputed my credit card. A few weeks later I get an email saying my account is locked, so I called and they said it was because of a chargeback on my account. I gave them the reason why I issued the chargeback, and they finally admit it was their mistake, so they said if I drop the chargeback they will refund the charges, so I did, but they did not lock my account. Keep in mind that I had purchases and tickets for sale on the account, so time couldn't be wasted. I was told my account would be fixed within 72 hours, I waited, nothing happened. I called about 10 times, and I got the same ridiculous answer, a department is handling your situation and they cannot be reached by phone, what is your best number for them to contact you, no kidding I got this answer so many times!

Before the following event, I had spent well over $25,000 over the years buying tickets on Stubhub. Bought 6 fantastic dead center tickets for NFR Finals months in advance. Order was confirmed and set to be delivered about 4 weeks before the event day. Fast forward to 3 weeks before the event, I still have no tickets nor has tracking shown up.

I have been a long time Stubhub customer who has purchased and sold tickets for many years on Stubhub. I have tickets to the 2016 Final Four which I purchased for my own use but will not be using and want to resell. Because these tickets were purchased through the NCAA, they reside in an electronic account with Flash Seats, another ticketing agency that Stubhub does business with. Stubhub has provisions in place to allow these types of tickets to be resold but they are restricting the resale of these tickets to only "very large volume ticket sellers" (aka, ticket brokers and scalpers). This is essentially "screwing" the casual seller, like myself, who is just looking to dump tickets they can't use. Stubhub clearly has no interest in providing a service to a casual user and I will be looking to take my small, casual ticket business elsewhere.

Purchased 5 Boston Red Sox tickets for $515.22 on 12/28/15 which were sent UPS to wrong address on 3/22/16 with no confirmation - just left at front door. No occupant at that address anymore. My mailing address was updated at time of purchase. Called Stubhub on 3/23/16 and was offered only 50% of purchase price as the original tickets cannot be reproduced by seller. I told Stubhub I did not want 50% coupon. I want a full refund or replacement tickets. Left on hold to speak to supervisor for 30 minutes. Called Stubhub again on 3/25/16 with a coupon again not equal to original price and no equal tickets found to my satisfaction. I am completely disgusted with this money making company and would never do business with them in the future. I have lost $515.22.

Their website says "For buyers we guarantee... You'll get the tickets you ordered in time for the event and they'll be valid for entry. If any of the above does not occur, we'll locate comparable replacement tickets or send you a refund." I never received my tickets so I call and the agent puts me on hold forever then wants to argue with me! I had to read her the above guarantee copied and pasted off their website and she said finally they said they can only replace my tickets if I spend MORE MONEY and that's all they're willing to do!! I already paid twice what I could get 'em for on Craigslist thinking that would buy me some kind of protection from scammers... I was wrong apparently!

I went to purchase $200 tickets for the NCAA tournament which was 4 days away. When I checked out I clicked delivery address was different from billing address. Well the computer system they have programmed didn't care about that and completed my order by sending it to the wrong address. I then proceeded to call Stubhub right away to change the delivery address. The woman I talked to on the phone said she changed the delivery address to the correct one so I didn't worry about it anymore. Yet when I checked the delivery tracking the next day it was once again being delivered to the billing address. Now I have 1 day to somehow get tickets over 800 miles to my destination. This means it won't happen and I have wasted $200 due to the incompetence of the Stubhub employees and glitches in their electronic purchase system. Thank you Stubhub for wasting my hard earned money.

Just "completed" a sale on Stubhub; sent ticket UPS in UPS store/envelope. Received Stubhub email stating UPS delivered. Next day received email from Stubhub stating buyer claims UPS envelope was EMPTY. Amazing!! Who knows what happened, but Stubhub will honor the sale and send my check. I notified event ticket office and had to appear at box office to get ticket reissued; old ticket's bar code was disabled. Wonder what someone can do with the missing ticket... relist it on a ticket re-sale site??? Makes me very leery about buying tickets online!!! How do I know ticket will be valid upon arrival at event???

On March 2, 2016 I purchased tickets for a concert to be held on March 14, 2016. On March 7th, the performers cancelled this show along with some other tour dates, and stated that refunds would be available from the "point of sale" where the tickets were purchased, or the tickets could be used for a future date once the show was re-scheduled. When I contacted StubHub for a refund, I was told that because the concert was to be re-scheduled at a later date, and was not "cancelled", I was not eligible for a refund. I explained to the StubHub rep, that the show I purchased the tickets for HAD been cancelled and I was requesting a refund of the $595.00 I had spent. No luck.

I was hesitant of buying tickets from Stubhub because of the reviews but I did it anyway. I was looking for good seats for Cole Swindell Houston Livestock and Rodeo concert but kept the reviews in mind so I kept the cost of the tickets decent. I would of paid a lot more money for better tickets but I'd rather be out $140 than say $300 in case I had a bad experience. Anyway, I purchased the tickets Wednesday and I received them via UPS by Friday morning. Still thinking about the reviews when my tickets were scanned at the entrance and for the concert BUT ALL WAS GOOD! I had a good experience.

I wanted to surprise my boyfriend with some tickets for a band he enjoys listening to. I went on StubHub to buy them and two hours later realized we will not be able to make the time on that specific date. I wanted to stop the order from going through (I have not received the tickets yet) so I messaged StubHub's customer service system. I spoke with one of the girls who had told me that I would need to go on StubHub and resell tickets that I did not have in my possession yet. (I did not understand how I could upload them on time if I will not be receiving them for another ten days).

StubHub was unwilling to stand behind the number one part of their business, trust. The event I bought tickets for was cancelled and rescheduled for another date and another venue. The original theater (the Fox Theater in ATL, GA, 3,000 plus arena) and my reserved seats (orchestra pit 2nd row center) were highlighted and I bought based on that fact. The new venue is a ballroom (300-400 people) in the same building and it is now General admission.. I paid over a $100 over seat ($477 with fees). Tickets have gone back in sale for 50 dollars and is not even sold out.. I cannot resell for half of what I paid. Upset is an understatement.

If you get tickets here you have NO protection if something goes wrong. $200 tickets were lost and they told us their tickets are "fan to fan" and there is no way to reissue them or get a refund. We have an email with the order number and they said the seller bought them with cash so we are out of luck. Very unusual with today's electronic ticketing. Sickening loss for my daughters birthday. Now she has balcony seats (re bought) and her seats up front will sit empty.

I bought 4 tickets to a show on Stubhub.com. My brother and his girlfriend ended up not being able to go so I listed 2 of the tickets on Stubhub to resell. I couldn't get the price change feature to work on their website, so I had to delete the listing and re-post it each time I wanted to change the price. (very annoying) I kept changing the price to a lower price because the show was getting close and I didn't want to get stuck with extra tickets. I got an email one day saying that my tickets were sold. Good, all done then. Well that's what I thought anyway...

Bought online tickets thru Stubhub for a hockey game. When we tried to use the tickets to enter the arena, we were told they had already been used. We called Stubhub who immediately said they would issue us replacement tickets. The arena, however, wanted to charge us $30 to print the tickets for us. We ended up buying replacement tickets directly from the arena. Contacted Stubhub today and they have launched an investigation into the seller and have already issued us a full refund plus a $20 credit towards a future purchase. I have used Stubhub for years and trust them completely. Was extremely pleased with their quick resolution and kind customer service.

I purchased two tickets to the Raptors game. One was a fake. I contacted StubHub afterwards for a refund and they did not respond nor did they reimburse me my lost money. Use StubHub at your own risk.

I have purchased a lot of tickets through StubHub. On three recent purchases, I was very surprised at what happened. I purchased tickets for three baseball games in Anaheim. I live in Chicago. The tickets for the first date were said to be delivered by UPS. It wasn't until after I purchased the tickets that it became clear that UPS would deliver the tickets to my home a few days before the game - when I would already be in California. Their website says that UPS delivery is "In progress" - an outright lie since they won't be sent for nearly two months. So I would advise anyone purchasing tickets from StubHub for UPS delivery to make sure that the tickets will arrive in time to be used.

For the Metallica concert (Feb 6) in San Francisco, CA, I purchased tickets on this website. After purchasing the tickets, I realized that both the price AND the service fees were much higher compared to Ticketmaster. How is that possible? When I called them I was on hold for 45-50 minutes!!! The customer service was incompetent and was not at all helpful in resolving the matter. NEVER AGAIN BUY FROM STUBHUB. I hope someone is able to put a stop to this company exploiting customers. If they significantly improve the quality of service, it is at least some consolation.

Tried selling tix on StubHub. What a nightmare! They claim I uploaded the wrong tickets even though their technical team walked me through it. They cancelled my sale 2.5 hours after the concert started! AND charged me a penalty fee. STAY AWAY FROM STUBHUB!!!

I ordered tickets for a concert through Stubhub. I was able to find them at a better price and wanted to cancel. I contacted them through online chat and spoke with someone named Tony **. He said I could not cancel even though the charge had not gone through on my credit card yet. He told me I could sell the tickets online through their website instead of canceling. He then disconnected the chat with me. If I could give Stubhub 0 stars I would. I will NEVER order through them again.

Everything has been resolved. All was taken care of promptly by customer service.

This may or may not happen, but I purchased tickets for a price better than what are being sold for Bruce Springsteen on StubHub. I already have received my paper tickets for another show through Ticketmaster. I asked StubHub, as the tickets have been delivered to the StubHub seller already, but he hasn't shipped them, if he finds a higher price for them and cancels last second (he can do so 2 days before event) what prevents him? The seller is penalized 20%, but if he can make a significant profit by cancelling, 20% is minor. I get a refund, but there would be no chance I would get equal tickets for that show, as there is such a high demand. The moral... very little prevents a scalper from cancelling a sale, if he can make more money somewhere else. That said, the customer service agent was very helpful at trying to relieve my angst.

Stubhub used to be easy to use. Listing tickets was relatively painless and the site gave all the necessary information. When you listed a price it gave you the price the buyer would see and the payout the seller would receive. For some unknown reason, Stubhub decided to change the site! Now, when you list tickets you can't see the price the buyer sees. You have to enter a price and use trial and error. Also, the new site doesn't show other listings. You have to open another window and search listings as if you're a buyer. Further, the edit feature is so hard to use it is almost impossible to change the listing price once it is set. It seems Stubhub has employed programmers who don't have a clue about selling tickets. I'm a season ticket holder who can't get to all the games so I sell some of them. I'm looking for a different site because I'm done with Stubhub.

Last night, I purchased 4 tickets to an upcoming concert in Toronto. After submitting the order, I received an email that said my account was locked, and the order was cancelled. I immediately called customer service, and they were unable to identify the issue in their department, so they needed to speak with their security team. They "had no way" of reaching them immediately, and assured me I would receive a call back "ASAP." 16 hours later, I'm eating lunch at work and decide to follow up with them. I spoke to customer service who, after a few minutes on hold, told me the issue was with my bank, CITI. I hung up and immediately called my bank, and logged into my account online. The charge for close to $500 showed up on the card, and the representative told me there was no issue on my end.

Bought tickets to a Vance Joy concert in Halifax. The tickets were listed for $41.50 each and I bought two! When I received my Visa statement, I was charged $420.43. I bought the tickets through StubHub Canada and I was charged in US currency. Even if I had been charged Canadian currency, the prices were still inflated beyond what I would ever pay to see a local artist! This is plain and simple a disgusting scam!!! I am angry that tickets that should have been under a hundred Canadian dollars cost me over four hundred!! WOW!!! StubHub you suck and I'll be sure to pass this around social media!!!

Sold tickets for a concert 2 weeks ago then told everything fine! Now chasing after my money as told "in 99% it goes ok, in yours it didn't". Clearly I won't get the money before Xmas now!!

Worst company ever. I sold tickets on Nov. 30, delivered tickets right away. Was expecting payment by Dec 5. Concert has came and went and they were able to enjoy the show. Now here I am on December 13 and no payment. I called Dec 11 was told should have paid on the 10th. Then they told me by the end of the day on the 11th. Now it's the 13th and still nothing. Called again was told they were having issues with their payment processing system and should be by the end of this week. This is unacceptable and not my problem. Why do you expect me to provide my tickets right away only to be stuck with no payment? I feel we should be compensated for this issue. I will never sell tickets through this company again. All the reps can say is "I am sorry please bear with us longer."

I sold a ticket on December 1, 2015. They say they will pay to PayPal within 5 business days. After 6 business days and no payment, I contacted them and they said I would be paid by December 11th. Here it is the 12th and I still have not been paid for the ticket I sold via StubHub. This is very poor business practice. I may never sell on, or buy from StubHub again.

I bought tickets that were misleadingly listed and were actually "piggyback" not side-by-side. Stubhub would not help but told me how to resell which I did. I sent the tickets which were received and I was told I would get the money in 5 days. After 7 days with no contact - the payment was marked pending. Their chat rep said there was a processing delay and I would have the money in 48 hours. After 72 hours I contacted them and they say I will have it within 48 hours. It has been 10 days (not the 5 they guaranteed) and I told them my account will be overdrawn and they will be responsible for the charges. They said they don't compensate in "these cases". Do not use Stubhub. They are incompetent at best and thieves at worst.

Purchased tickets for the Miami Dolphins. Spent several thousands on airfare and hotel costs for 2 nights. When we got to the stadium we were told tickets had already been scanned by the original seller. We were told to call StubHub. StubHub rep said they couldn't help us without the order number. We ended up watching the game at the hotel. We flew from NY, it cost me over $3,000 and when we got back StubHub refunded for tickets and refused any reasonable compensation. I wrote letters and emails but nobody contacted me. I have used StubHub in the past and I can't believe they made no attempt to resolve this or to reach out to a repeat customer. I was willing to pay more for their services because I believed in the company. I will not be spending any more of my hard-earned money with them.

Purchased a ticket to a measly Florida Panthers vs. Nashville Predators hockey game. I receive an email saying I could gain access to the game using the Stubhub app. I download it, walk in, and the ticket doesn't work. I call Stubhub customer service and they tell me that I needed to print the tickets at home. (The email said to use the app.) Luckily, there was a Fedex a few blocks away, I have to pay for computer access and to print a document. The tickets weren't in my Stubhub account. Call customer service again (they're in India now). Ticket was sent to my email again as a PDF attachment. Walk back to the arena, game has already started and same thing, ticket doesn't work.

I order some already expensive tickets for a show in Canada. They charged me in USD which made the price so ridiculous. All they had to do was show in Canadian dollars from the get go and that would've been fair business. I will never buy from them again.

Don't use Stubhub. Tonight I was supposed to go to a wild game. We got there and he scanned our tickets and it was rejected. The reason they were rejected was because the OWNER OF STUBHUB printed these tickets (as so we did) to get his money back. I now just lost 1,000 (what I paid for these tickets).

Bought concert tickets for a birthday because I believed their webpage that the seller will send the tickets off at least one week before the event. Asking them about the expected sending date, they said the seller says they don't expect they can send them off one week before the event. But that makes no difference. If I wouldn't get the tickets one day before the event, I will get my money back. They aren't interested at all that it makes a difference, if you know that you will get tickets compared that you only know that you get either your money back or you can go to the event. Don't use this market place, if you really want to go to an event. There is a high possibility that you cannot go, because it makes no difference to Stubhub. They even make a profit, if the seller doesn't send the tickets, because the seller needs to pay a fee to Stubhub in this case.

STUBHUB IS A SCAM, THIEVES, ** thieves. I ordered on Stubhub.com, paid some 35 bucks for a ticket to say lou-lou on Bowery Ballroom New York. I pay online. I call them to retrieve my ticket and they say "the payment hasn't gone through". I tell the lying ** on the phone that I am looking at my bank statement, I have paid 350 Norwegian kroner or whatever. She just says "no, payment hasn't gone through." Get to the Bowery Ballroom and they say "Stubhub is a scam." Have to buy a new ticket at the venue, some 20 bucks. So I told them I'll bring ** on them tomorrow. So, not be angry or anything, I'm just really ** angry. Thieves have no honor so go borrow a gun from a yank friend, Stubhub representatives. You are not needed on the face of the planet. ** you. Best regard or whatever.

Paid $105 for concert tickets. UPS shipping says it was dropped on the porch. We received another UPS package that was on the porch from a friend, not the one from Stubhub. Stubhub did not have it signed for, so UPS is not liable. They are tracking it - if it was stolen by UPS, then the tickets will be used and I won't even get the credit that they told me that I will get. My son, Justin **, bought tickets to a sold out show and was told that he could re-buy tickets (not with a credit - new purchase). Now he's not going to the show and he's probably out $105 dollars.

I sold my tickets to the Monster Mash concert in Tempe, AZ which was on Halloween night. I gave them perfectly legitimate tickets, and somehow the buyer had a problem with the tickets (or was doing something wrong, I have no idea). Anyways, Stubhub begins putting it back on me to research and find out what went wrong... which I have no idea, since I don't know who bought the tickets and have no idea what kind of problem there can be. They then charge my credit card for the tickets. Now, I have missed the concert and am out the money I paid for the concert. I could have just sold them myself or went, lesson learned.

I listed a 49ers v. Seahawks tickets during the weekend event. At 4:45 pm I deactivated the listing because it didn't sell. I proceeded to buy my parking ticket and drive to the stadium. I got through the gate at 5:53 pm. After the game, I checked my email that said "Congratulations! Your tickets are sold". I puzzled about this and checked my listings. No active listings, no sold listings. I took a photo just in case I get trouble from Stubhub. A week later I get an email from Stubhub Executive Team saying I owe them $200 for committing fraud. Long story short, after exchanging emails and phones calls, they would still charge me for something that wasn't my fault due to the agreement I signed when using the site. Don't know how to fight this but tarnishing an already bad ripped company. STAY AWAY, THEY WILL SCAM YOU IN ALL AND EVERY WAY. DO NOT USE STUBHUB.

I wrote this review for Stubhub but they returned it as it doesn't fit their guidelines! The concert was sublime, transcendent, phenomenal. Stubhub however failed to put my full address on the envelope for the courier, the courier failed to contact me to let me know that they couldn't find me, and I eventually found when tracking it that it was being sent back to the depot. Three times. After a lot of messing about they managed to get the tickets to me on the same day as the event! I couldn't believe that Stubhub had failed to put the full address until I saw that the label was indeed incomplete. I almost wasted all my money and missed seeing Patti Smith!

After selling 4 spare tickets with Stubhub earlier this year for a concert on the 7th of October I was very much expecting to have received my money by now. On their website it states that you will be paid within 5-8 working days... Over 30 working days later I am still waiting for my money! After speaking to someone last month after not receiving my payment I was told I needed to update some of my Paypal details before I could be paid, so I did. Today I spoke to someone else about not receiving my payment and I was told the reason why I had not been paid was because the payments department needed to verify my account! Not happy. He's told me to expect an email within the next 24 hours confirming my payment. However I am not hopeful this will be the end of the matter. I certainly would not recommend Stubhub to anyone else due to the fact that their payment regulations are false and for the very poor customer service.

Bought 4 tickets to a Packer Lions game. The tickets were advertised as Aisle seat and only tickets in the row. This was a blatant lie, we were in the middle of a regular row. After paying 1500 dollars for 80 dollar seats you expect to get what was advertised. Stubhub offer, give me back a 10 dollar shipping charge.

Not even going to mention their poor lack of quality care given to customers in special situations but they have horrible customer care reps and service. I talked to three people the first was a veronica in the west coast office who was rude from the time she answered my call. I asked is this stub hub she says that's what I said ain't it... Then I spoke to her manager who proceeded to laugh in my face his name was Matt **...

We ordered 4 ticket June 28, 2015 online for the Taylor Swift concert Oct 31, 2015 at Raymond James. The receipt said "Success! You just bought 4 tickets! Order total: $1,901.20. Your tickets will come via UPS by Wed, Oct 28, 2015." When we called on the 28th they said they never processed the order without further explanation. Asked for a supervisor and waited for a call back three times. Never received a callback and my daughter missed a concert she had been waiting on since June for her birthday.

On Sunday 11/08/15 I purchased tickets to a football game on Stubhub. My purchase was confirmed, credit card charged and two days later I received an email informing me that the seller of the tickets determined that the value was worth about $300 more per ticket, therefore my purchase was being cancelled. They reversed the credit card charge and gave me a credit to Stubhub in the amount of half of my purchase to use on a future purchase.

I was looking at tickets on Stubhub for a NY Ranger game. By accident my child hit the enter key and the tickets were processed. I immediately called Stubhub and said that this was done in error. They told me, "sorry you will need to get the tickets and if lucky you can sell them." To someone else. I explained that a child under the age of 18 did this by mistake and they didn't care. I then received the tickets in the mail and noticed that the tickets were marked as $53 each and my credit card was charged 314.70. That is a 66% markup. Which is a rip off. They are stealing from their customers.

Sellers beware: You are responsible for refunding the buyers of your tickets if the ticketed event is cancelled...even if you do not get refunded from the event organizer. I got burned on hundreds of dollars because one day of a three-day festival was cancelled. StubHub sent me a notice that they were reducing their payment to me by 1/3 or charging my credit card to refund the buyers.

I tried to order 3 tickets to take my little boy to see one direction. I found tickets, the site then asked me for my bank details. I was then directed to a page that said 'sorry these tickets are no longer available. Click here to find more tickets.' So I immediately did. Again I was directed to a page that said 'sorry these tickets are no longer available. Click here to find more tickets.' I gave up and went to another website. I woke the next morning to find 2 emails from stubhub.co.uk congratulating me on my 2 orders, 6 tickets in total!!! I have contacted them and they said they sent me an email just before I put the second order in, but why would I check my emails before my second attempt to buy when they said I had bought nothing. It seems their website sets buyers up to fail and spend huge amounts of money on duplicate orders. Thank you.

I paid $635.31 for 3 tickets to a preseason Laker game at Valley View Center. The game was cancelled in the 3rd quarter. The news reported immediately that full refunds would be issued to all. Stubhub refuses to give me a full refund, but only a nominal amount back. I will NEVER purchase anything from this company again and recommend readers do not either. Unethical company.

I purchased concert tickets through Stubhub. I had done so about 8 years ago when I lived in CA and had no issues. I completed the process and entered my shipping information in WASHINGTON state. The seller received information from them for my old CA address and shipped them there. UPS won't return to sender. Stubhub says "sorry we can't help you". I will NEVER use this service nor recommend them to anyone. I'm out the cost of the tickets with zero resolution from them.

I purchased 2 Day tickets from StubHub for a Suite for a NASCAR Race at a great price. They could not deliver the tickets. StubHub refused to give me replacement tickets even though comparable seats were available. This is the third order in a row that StubHub has not been able to deliver the tickets which I purchased. The reason behind not honoring the comparable or better guarantee is MONEY. They do not want to replace my tickets with similar seats because it will cost them more money than what I paid.

I have used StubHub over the years and usually was well satisfied. Not anymore! Their website is one of the worst I have seen. There needs to be far more clarity to the various options. A couple weeks ago, I was selling 4 tickets to a college football game and just before the deadline, I went in to lower the prices...didn't work. I clicked several options several times and never did get to the page to lower the prices. I went round and round in the same circle. The deadline came...and I blame StubHub for interfering with the sale of my tickets. 'Inept' comes to mind.

Purchased 2 tickets to a Canadians/Bruins game for $149 (USD). When we printed our tickets, the price indicated on them was $80 Canadian! That's about $60 USD which means our tickets were marked up about $90 (150% mark up). When I called to question this, I was told, "We don't police our sellers and if it isn't illegal where they live to mark up tickets, we can't stop them." Uhhh... What? You're purposely allowing people to rip other people off? Then we were told we could resell our tickets to make our money back. So StubHub wants me to rip someone else off to get our money back? They were kind enough to give us a "coupon" for our trouble which we will NEVER USE because we will never buy tickets through them again. They misrepresent themselves as an honest company when they are no better than some guy on the street selling tickets for twice the price.

I listed on Stubhub once before. The tickets did not sell and I ended up giving them away. But I went through the process and it seemed very easy. I am a concert-goer who occasionally buys tickets and cannot attend due to work/illness, etc. etc. Bought tickets to Foo Fighters which was a sold out show in Phoenix on 9/25/15. Was very excited about going. Fell ill with food poisoning that same day at work and rushed home to get the tickets listed for sale. I had "e-tickets" and the pdfs would not accept. I created a pdf out of the pdf. They were ETICKETS. Bar code was very clear and scannable as well as all numbers etc. I priced them at face value even though they could have sold for more but I just wanted to get my money back. They sold within the hour and I saw the email stating so and saying that I would have my payment in 7 days.

Please be very aware of dealing with Stubhub. My experiences to date have not been good. My most recent experience has been extremely upsetting. I bought tickets for Neil Young at Santa Barbara Bowl, paid $1099 to find that Stubhub 2 months later, 1 day before the event do not have them. They are to give me a refund. Not even an apology. I suggest that people beware of this ticket scalpers.

I am probably hypercritical being a Marketing major in college, but I am appalled to have customer service in any industry today blaming the customer. I think that is absolutely ridiculous. I think they could learn something from Amazon, Costco, even eBay, that if you let people sell to one another, you should step in and help provide the best help to both parties. All the other companies I've dealt with online bend over backwards to help the customer whether it is the company's fault or the customer's fault. I can tell you I will purchase my tickets from somewhere else. This may not be very fair to StubHub, but I am very vocal about my purchasing habits, and always advocate for products I believe in, and likewise I'm very loud with my opinions on companies I think are terrible. I will advocate to my friends and family to purchase tickets for events through other means than this company that can't seem to help a customer in need out.

I listed two football tickets for sale on Stubhub for a game on 10/3/15. Four days before the game, I offered them to a friend and went to take them off of Stubhub website and it said my listing had sold. I never received payment and contacted Stubhub 4 days after the game. It took them a while to even find my listing then they claimed the tickets had not sold! I would have never let the tickets go unused- I would have given them away first. There are obviously big problems with their website- the word "sold" is pretty clear. Either that or a major scam/ ticket fraud with them.

StubHub is a major rip off! The most expensive tickets I saw on StubHub for this Disney Halloween Party this year was $350 that was per ticket. They have them split into two groups; General Admission or Annual Passholder General Admission according to their website, screenshot of the outrageous prices and how they split the tickets into two groups included in this review below.

I purchased two $150 theater tickets through StubHub that I can prove with my receipt. However, when I presented my printed tickets at the venue, I realized that they had been substituted with $64 tickets (farthest back row of the upper balcony). When the usher saw my surprise, she said, "You used StubHub didn't you? Ugh, this happens all the time, but you're lucky the seats on your ticket exist - they often don't. There really should be a class action suit against them." If this were an isolated incident, then I would let it go and consider it an honest mistake; however, based on the usher's remarks and all of the similar complaints online, this seems deliberate and systematic.

I ordered tickets for a concert from Stubhub more than a month before the concert. 2 days before the concert tickets still had not arrived, so I called Stubhub. I was informed they never got tickets to sell. Had I known they were selling tickets they didn't actually have possession of I never would have placed an order with them. Now I am waiting for a refund hoping it comes through unlike the tickets I purchased!

Beware of the Stubhub Mobile App. I placed a sell order for my parking pass last week later that day. I used the Stubhub Mobile app to reduce the price by approximately 20%. About an hour later my ticket was sold for 45% less that I had changed it to. I contacted Stubhub to find out how this accrued and was told that they would have their Tech people look into this. I wanted the sale to be voided but was told that if I didn't deliver the tickets that I would be penalized 20% of the selling price.

On September 18, 2015, my daughter purchased a Chris Brown concert ticket. We received an email confirmation and instructions how to print the ticket. The next day we tried to print her ticket but it stated that it was in progress. We checked our credit card and we had been charged $154.35. Her friend, who also purchased on Stubhub received a phone call from them stating that they could not get her particular seat but ungraded her instead from lawn approximately 30 minutes before the concert.

Ordered tickets via StubHub.com. During checkout, I noticed they had an old shipping address and updated it. When I received an email that my package was delivered, I reached out as I hadn't seen it. Despite changing the address during the checkout, the website decided to ship to the wrong old address, and even keep my default address in my profile as the incorrect one. They promised to contact the seller to ship new ones, but they did not. Reaching back out, they admitted their mistake, and offered me a coupon to buy more tickets through them. I'm out $400 because of their customer service. Definitely going with anyone else for future ticket purchases.

I purchased two tickets from StubHub. The tickets were not the ones I ordered, they were special ones for minors which ended up costing twice the face value. The tickets arrived in someone else's name, when I get to the venue I have no idea if they are even going to let me in... It looks like I stole these tickets.

Took our payment then cancelled and locked us out of our account!!! So now we have no tickets!! If I had not have checked my email before leaving we would have been in big trouble!!! Called their customer service number and took ages to answer!! The operator could not give me an answer as to why they had cancelled after taking our money! They told us we have to wait 4 days for a refund and 24 hours for one of their team to resolve but the concert is in 5 hours time!!! AVOID this UNACCEPTABLE EXPERIENCE!! And most of all do not miss your event by trusting this company. You just might!!!

Bought tickets to Pax event. Son had tried to get tickets for 3 years. Got him these for his graduation gift/congrats on admissions to toughest college in USA. UPS lost tickets. StubHub agent and I chatted online, and she promised to call me "in a few minutes." One hour later, I got a cheerful note saying that StubHub would be refunding my $. Never got the call, although we waited for it (instead of getting on my boat). Bad service; no more StubHub for me. I know UPS screwed it up, but StubHub exhibited little passion for customer service.

I have always purchased my tickets for any event through StubHub and moving forward, never will again. I mostly attend football games and never have had an issue until now. I purchased UPS tickets and paid extra to have them shipped to my home. I LOVE the traditional actual ticket (not the print-out). Most often, the instant download or electronic tickets are cheaper but it means a lot to me to have the actual ticket so I always choose the UPS option when purchasing tickets.

I listed 2 tickets for a Diana Krall concert. The StubHub site was extremely difficult to navigate. After 4 "chat" sessions I got it done. I never had any action or sale. I would never use StubHub again. Maybe their strength is sports. They should say so.

Bought tickets on Stubhub, drove all the way to Montreal to watch the soccer game; a total of 6 hours to get there. Got there and the tickets were FAKE! PLEASE DO NOT TRUST THIS SITE, IT IS A SCAM, PLEASE PLEASE PLEASE!!!

Ordered tickets for the Darlington race, I did get them but when I seen the price on the tickets, I ended up paying TWICE the actual price! All I can say is RIP OFF!!!

I recently sold three Kevin Hart tickets on StubHub. The transaction went through extremely smoothly. I was notified when the tickets were sold and received the full payment through PayPal within four business days.

Original lower level seats did not scan at gate. After 30 minutes with support we were given 2nd set of tickets. Only one of them worked at the gate. In addition, I realized they were one seat apart anyway. Another 30 minutes with support and we got our 3rd set of tickets. WORST SEATS EVER. We got in and realized our seats had a "side view", even printed on the tickets. These are nowhere near the level of quality seats that I had paid for. We missed the opening band and watched the concert standing up in a common area of the stadium. The view there was way better than our seats. May as well have purchased nose bleed tickets.

Paid A TON of money to take my 8 yr old daughter and her friend to their first concert to see Taylor Swift. We bought four floor seats that were supposed to be front row right next the second/backstage near the back of Levi's Stadium. When we got there, there was no second/backstage. The seat chart/stage layout on Stubhub was not correct, and we specifically chose the seats to be close to this back stage. The girls spent the whole night standing on their chairs and still couldn't see anything. If we had known that the seats were this bad, we would have bought cheaper seats in the stands and have been able to see the whole night.

I recently purchased tickets off StubHub for the Alabama Tide vs Razorbacks game. I paid out little over $2,000 for 5 tickets. Although I figured it was a lot it's a once in a lifetime experience for me. So upon receiving the tickets I discovered the face value for the tickets was around $85 a piece. Which means they over charged me by $1,600. I understand there's fees and a profit margin... But $1600 worth?? I will never ever use StubHub again.

We bought tickets that were sold, apparently, through StubHub only to find out after the fact that they were completely fake. What more need I say?

I posted two tickets for the Fleetwood Mac concert in Los Angeles. Each ticket was posted for about 200 dollars, for a total of 400 dollars. Within seconds of posting the tickets for sale, they sold and I was sent an email by StubHub that I would receive the proceeds of the sale minus commission. About 12 hours before the concert, I get an email from StubHub saying the sale had been cancelled and that I would be charged applicable transaction fees. The email was cryptic and gave absolutely NO INFO on what the problem was.

I recently purchased tickets to a show in Chicago and, while the process was miserable, the aftermath is a disaster. I attempted to place an order on two different credit cards, both with no balance, and they were declined. After figuring that there must be something wrong with their system, I went straight to the venue's site and purchased full price tickets from them. The show started at 8:00. At 9:35, already at the show, I received an email from Stubhub that my order had been successfully processed and my tickets were ready to be picked up over 45 minutes away from the venue, and 25 minutes before the show was over.

3 months prior to the RUSH concert, in Irvine, 2015 I purchased 4 Loge Tickets for 1300.00.. Four days before the concert I got a rude call from Mark saying the tickets were not good (this is after I printed them out). They did offer a refund, however, now the same tickets are worth 4x more and I am out over $1000. Apparently, after reading other complaints here when the value goes up STUBHUB comes in and cancels the tickets for resale. When I tried calling (3 times) today to talk to Stubhub, I get put on hold and eventually they hang up on me. So guess what.. If your ticket value goes up, your tickets are NOT good at STUBHUB. Regardless of when you bought them. Never do business with Stubhub...

I bought a pair of Steely Dan tickets a few months back from Stubhub. However, I am unable to make this show this year. Purchased tickets from them last year for SD as well. Stubhub still doesn't recognize my phone number in their system. After being transferred twice without warning; I was told by 'John' that my two expired credit cards would be removed and that the new one would be listed on my account. Received a separate email for each removal while on the phone with John. He assured me that my tickets are now up for sale on the Stubhub website. As we disconnected; another email. My account is now locked and tickets are unavailable for use. WTF!!!!

I received an e-mail stating that a "buyer" did not receive their tickets and I would be responsible for "purchasing them new tickets." I called StubHub and asked them to review my past history (never a complaint) and asked what avenue they had to ensure that the "buyer" wasn't lying. They said there is no way and that they "protect the buyer not the seller." They are as much thieves as the "buyer" who lied about not receiving their tickets.

STUBHUB knows Ticketmaster will not provide an unlocked pdf of the tickets. STUBHUB knows that the only vendor for a venue is Ticketmaster. Yet STUBHUB gladly registers your sale if there is no time to mail and you have a Ticketmaster locked PDF. STUBHUB wants their money even though they provided no service. STUBHUB, you are a piece of **.

After ordering my One Direction tickets and parking tickets online from Stubhub, I read the reviews and started to get concerned, and wanted to get a refund. So I emailed someone about that and although they only said I could resell them on Stubhub myself, I got a little irritated with that, but I finally decided to call and talk to an employee about that. He was very nice and described the rules and explained it's against the rules to sell the tickets many times to many different people, like I was fearing- you can only sell them once to one person through ONLY Stubhub OR a different website. Then he went as far as to go into the names of the two people I got my tickets from, and he told me they were known to buy tickets and resell them (for a lower price), and they don't have bad reviews for screwing people over.

Bought 2 tickets to the July 11, 2015 U2 concert, following the seating chart provided by Stubhub. I bought seats facing the front of the stage, got to the concert and discovered that the seats were BEHIND the stage.

I listed 2 tickets with StubHub. They told me the bar codes weren't valid. Actually, they were wrong, the bar codes were totally valid. But StubHub then charged my credit card for over $50 for their own ineptitude! Plus, they were incredibly rude. I will never use them again for anything. And you shouldn't either, they suck.

Purchased tickets 8 days before event. StubHub canceled the day before because the seller found other tickets in same section going for more. How is the sale not the end of the transaction? Buyer beware with these double-crossers.

I put two tickets on their site to sell. It went on their site for about 12 hours before being kicked off without any notice to me. They said it was because it was too close to the concert and automatically falls off the site. I could have sold them but because I "thought" they were listed, I declined. Very disappointed. I buy from them often and this was my first experience with selling. The customer service people were very unsympathetic and offered no apology. Will NOT be doing ANY business with them in the future.

I bought a ticket but am now unfortunately ill and can't attend the event. I want to resell the ticket, but the ticket is not due to arrive with me until one day before the concert. The event is not for another couple of weeks. I thought I would simply speak with StubHub, ask them if I could contact the seller and get them to send the ticket (i.e. resell it) to someone else, or simply cancel my order. I have spent around 5 hours now, listening to their on-hold music across around 10 phone calls. They do not answer their phone. Ever.

3 months prior to the AC/DC concert, in Wembley, scheduled for July 4th, 2015 I purchased 3 Club Tickets for 1300.00. I called once per month to ensure I would be receiving the tickets prior to leaving from Houston to fly to London. Each time I was assured. Today, June 30, I received an email saying the seller no longer has the tickets. I've purchase airline and hotel for this concert and now I have no tickets. When I tried calling (3 times) today to talk to Stubhub, I get put on hold and eventually they hang up on me. Here's what's happened: The concert seats are selling for more than they originally thought. Now they can sell club seats for twice what I paid for them. So guess what.. Bump the customer who's already bought them. Never do business with Stubhub..

I bought two tickets for Taylor Swift at Hyde Park - and paid 550 because the seat were in "Row 1" according to the ad. When they arrived they were in the general STANDING area near the stage. I asked for a refund and Stubhub said it was my own fault as I should have known there were no seats. Their so called FANPROTECT Guarantee is completely bogus. I never said there were seats, only that the tickets I bought were described as ROW 1, which they did not deny.

I sold two tickets. They went for less than I asked for, and trying to get paid for them (Two weeks ago and still no payment). Over half an hour waiting to try and get through to them, then they want a paypal address. Then they wanted a passport. Then they asked for a utility bill. ABSOLUTELY USELESS. STAY AWAY FROM THEM.

I sold 4 AC/DC tickets on Stubhub 2 weeks ago for just over £400, as I have broken my back in a road traffic accident and am unable to go. Tickets were shipped (same day as sold) to the guy who bought them through Stubhub via DHL. Then when I requested payment the rubbish customer service and excuses start... "Oh, we can't verify you", "Oh, we can't verify your PayPal account" (I don't have one!!), "Oh, we can't pay you directly", "Oh, we need more info", "Oh, we need 84 forms if photo ID and utility bills...", "Oh, you won't get paid until at least a week after the show", "Oh my name is ** and my English not excusingly good sir!!" Avoid these muppets at all cost, they are rubbish!!!

Purchased tickets for MANA concert 6-20-2015 (1) week prior to event. Purchased ticket for the 20th. Went to concert & was not allowed in. Date came up for 18th. Checked tickets & sure enough 18th was on it. I know I set tickets for 20th, there are numerous complaints on net just like this. Please investigate.

I purchased 8 tickets for a Radio City concert (Lady Gaga and Tony Bennett). The total cost of the tickets was over $2,000. Two of the tickets were invalid. The seller sold them twice and the other party entered the theatre first. I was appalled by this. Stub Hub did finally refund the money after much conversation. Stub Hub is an organization which is allowing thieves to mishandle ticket sales. They are a marketplace to sell tickets at a very high premium without any regard for the consumer. That evening was spoiled because of someone else's greed!!

Posted tickets to sell a month out and never received any communications until a day before the event Stubhub sends me a penalty fee?! Supposedly my tickets were sold to a buyer WHO I never received or even was alerted about. SH claims they sent me notifications by email which was neither evidence by my inbox or junk mail. Their dispute policy is a sham. Customer service was non-attentive and could care less that I was a first time user. Buyer beware. Never again.

concern for ethics only for provide. If I was a young person on a fixed income I could not pay my monthly bills and provide for my children. I am going to make flyers tomorrow and pass them out at the mall with negative reviews I have found and also send them to friends in other places.. VERY POOR CUSTOMER SERVICE!!!! By the way this is the only review I have ever done.

Went to buy NYC FC tickets and noticed a good price for seats. We make plans with friends who buy tickets in the same section. Then we get a call saying our tickets have been cancelled because the seller listed them at the wrong price. I just spent a full hour on the phone with customer service hearing the same mediocre apology and a sorry $10 credit to Stubhub. Basically every time you buy tickets from Stubhub they can cancel your order and say "Oops... Sorry... Wrong price." Or even better...if you are a seller and the price goes up after you sell your tickets you can say "Oops... I listed them at the wrong price," and then go back and sell them for more. Will never buy or sell from Stubhub again. Terrible.

I purchased tickets from this organization for the Pantages Theatre. I thought Stubhub was simply selling tickets for the Pantages. There was no obvious way to know that I was actually buying from an individual who had tripled the face value of the tickets. I was totally deceived.

$300. 2 concerts. 4 tickets. 0 events attended. I purchased two tickets (purchase A) for digital download. Transaction went through. My card was charged. Tickets appeared on my phone. I purchased two tickets (purchase B) and was sold the wrong day. Still charged. Disputed. Account deactivated. Recharged. Eat the wrong tickets and can't access my tickets from purchase A. Can't attend either concert and charged for both sets of tickets.

Seller didn't provide tix. I contacted Stubhub support which promises comparable or better tix. Instead we got 5 rows back. SH did PROVIDE partial refund but I didn't want $, I wanted the 5th row tix that I bought for a grad present 6 mos early.

I purchased 7 tickets for the playoff NY ranger game at Tampa. 5 seats for my sons and 2 separate for my husband and I - there were not 7 together. I did not realize the tickets were sold by two different individuals until I got to the game and three tickets were no good. ** from Dick's tickets resold them twice once on Stubhub. And also on another site I found out his info from the Amalie arena it seems he does this often to people. Beware of buying tickets from him - check the name.

People rarely write in on these sites when they're satisfied and most of the negative reviews on here seem to be from people upset that they made some kind of dumb mistake and wasted StubHub to pay for it. I've used StubHub dozens of times to buy and sell tickets and haven't had any problem they couldn't fix to my reasonable standards. They're a reseller marketplace, so they're not always to blame for your problems. It's not their fault when you show up to a gig and your ticket is fake. It's the seller's fault. The fact that they offer your money back is great considering you'd get nothing if you bought from any street scalper, Craigslist, or other unsecured resale.

Whether you want to buy or sell on StubHub, I have two words: just don't. When buying, you get ripped off. They let sellers price tickets WAAAY above what they're really worth, and do you know why they don't care? Because the higher the ticket price, the higher the commission they make from the sale. The price you see when you buy a ticket on StubHub not only includes the fees they make the BUYER pay, but fees they make the seller pay as well! So it's literally a DOUBLE rip off!

I selected to purchase 4 tickets in their website. A total cost of $273.94 each ticket was $64 plus tax and fees. I received my order confirmation with the about charged but only for 2 tickets! They said I would just have to buy more tickets from the seller. That doesn't make any sense! Either they logged the wrong amount on the order confirmation or they doubled charged me. Either way I'm not gonna pay more money to fix a problem. They refuse to cancel the deal. So I had to file a dispute through my credit card company.

Was excited when my boyfriend called me to inform me he bought us tickets to the Brooklyn Nets playoff game for Saturday, April 25 at the Barclay center. We both rushed our way to the center. We waited on long lines to enter. Waited for about thirty minutes when the Barclay attendant scanned our tickets a huge red X alerted him that our tickets were no good. He directed us to the box office to speak with a representative. She grabbed our tickets and began to looked for our tickets on her computer. By this time we are about 15 minutes late to the game. She tells us she can't do anything for us and stamps "void" on our tickets.

First the Stubhub website would not let me create an account... then the Stubhub website would not let me link my PayPal account to pay for tickets. Needless to say those 2 red flags made me give up on the site completely. I mean if I have to jump through hoops and go through this amount of trouble just to register on the site it scares the ** out of me of what could happen if I would have actually bought tickets for an event after reading some of the complaints on here... Notice this has never happened to any other site I register with or pay for things with. Everywhere else it a pretty smooth experience... so it's like Stubhub just doesn't want my money so I guess they got their wish.

I purchased tickets for a concert for April 16, 2015. I drove over 4 hours away to concert. Upon arriving at event I found a sign posted on event stating concert was cancelled and to contact seller for a FULL REFUND. I was NEVER notified about a cancellation. I immediately contacted StubHub. They did not even know about a cancellation. Upon further communications with StubHub I was informed that I would not get a refund since the concert was rescheduled for 08/21/2015. I am not able to attend in August nor should I be expected to. I lost over $250 in costs for gas and hotel to go to the event. StubHub never even acknowledged my experience. They made no apologies...

The seller failed to upload the tickets. Stubhub was unable to contact the seller. They offered "comparable" replacement tickets; not as good as what I had ordered. They did give a full refund, but I wanted to see this game in the seats I had ordered. I will never deal with Stubhub again; they cannot guarantee they can deliver the tickets you order. Rated lower than one star.

I bought 3 tickets for the Miami Open last weekend ($200 each) and when submitted the payment the screen showed a message saying that the tickets were no longer available. I get back I purchased 3 tickets from another vendor. 2 days later I found out that they charged me for both transactions even when the first one gave me a message that the tickets were not available anymore. I have been calling and trying to get a refund for that transaction and they keep saying that it was my mistake. I will never use this site again! Beware of these people!

I purchase tickets from Stubhub, which stated seat 13 & 14, payed extra. Get there standing room only. Meaning the original ticket price were $39.50. Why would I pay $160 extra for these tickets, when the website had tickets much cheaper. They even had a sitting chart!

I bought 2 tickets for a total of £375 for a The Who concert in December 2014. This was cancelled the day before. On the day at 9:03 I received an email stating the rescheduled date. I then tried to contact Stubhub to see if I could get my money back but found out that that the best I could do was to resell the tickets through their website... This, in spite of paying around £200 in fees to Stubhub.

I did not lose any money (I hope). I was in Ottawa and had some spare time so I bought 2 very good tickets to a hockey game about 1 hour and 10 minutes before the game. I waited about half an hour for my tickets to be printable and got e-mail notification that order was cancelled. I was asked to call them. I called and spent 20 or so minutes on the phone trying to find out why and was told that my account was being investigated (I could no longer log on). I was told the tickets were no longer available and I could buy new ones. Only lousy to very expensive tickets were available. Even if I did buy new tickets it was too late to get to the arena at this point. I was better off going to the game and looking for someone selling on the street. Wasted my time and screwed up my evening plans.

Tickets didn't arrive by Tuesday when they were supposed to, or indeed Friday when the concert was. UPS showed only a label was printed and NEVER sent or intended to be sent. Stubhub didn't help when I contacted them the day before the concert to cancel it because my ticket hadn't even been sent yet and they replied with something about a "fan protect guarantee" - which basically means I go back onto the Stubhub website, see my concert is now a "past order" and there's no button or way to file a claim or complain. I wrote an honest review which is what the first couple of lines of this are and they wouldn't publish it.

I purchased two tickets to the Miranda Lambert concert in Bossier (3-20-15) for my wife and her friend. I bought the tickets back on 2-17-15 from Stubhub, received confirmation and the tickets via email. Well tonight my wife and her friend went to the enter the concert but were turned away due to her tickets not being valid.

I would implore anyone seriously considering to purchase tickets from this website to instead buy them from a genuine source. My e-tickets were available for me to download, print, and attend Download festival 4 days before the event. However, I was emailed the day before the event and informed that the tickets were not valid for entry into the festival. Being informed less than 24 hours before I was to depart was appalling, and the attitude of the customer service staff that I spoke to on the phone was even worse. Stubhub's resolution to my problem was to attend the event a day later, as there was always a slim chance that the seller could post actual tickets via special delivery. A string of hope and an empty promise from a company that has taken payment for a product they were unable to deliver.

So I purchased two tickets for the Wrestlemania 2015 event in San Jose back in December for my brother and his wife. They were great seats for great prices and I was so happy that I found them. I know that we're only a few weeks away from the event, but my brother suffered a heart attack and just passed away. I contacted their customer service via chat and spoke with someone named ** and he/she assured me that I would be getting a refund back to my card within 2-3 business days. I was so happy with their customer service for understanding the situation and for giving me a refund.

Stubhub advertised tickets as 'Orchestra Seats,' which we purchased. As soon as we saw the tickets, we realized they were in the 2nd last row of the theater. Immediately contacted Stubhub and they refused to recognize the misrepresentation and would not credit the transaction. They only offered to try to re-sell the tickets at a profit to themselves of course. Our credit card company indicated that Stubhub should immediately cancel the transaction since the issue (misrepresentation) was caught immediately by the buyer; anything else being unethical.

Two stories here. Last two experiences to be exact so these are not well separated incidents with any successes in the middle.

My tickets were dropped off at a "certified" UPS location within the 1 business day window. Due to unexplainable logistical reasons the package was not scanned into UPS, but would have arrived well in time for the buyers. Order was cancelled with zero notice to me, and then I had to chase my tail to get the tickets back, and will probably get them back on the DAY of the event with very little time to re-sell them.

It's so easy for sellers to get scammed through StubHub. They take the buyers word 100% with no proof. If the buyer says your ticket was fake, they will charge you. I have talked with customer service and asked what proof they ask of buyers and they literally said cases like that rarely happen so they don't require proof. That was seriously their answer. But I'm starting to read more and more about buyers scamming the seller. So even if it's rare (or so they claim), it's happening!