StubHub Reviews

I typically do not write reviews unless I am angry. However I am trying to give back and StubHub deserves a good review. I was purchasing my tickets for Euro 2016. My tickets did not arrive via UPS even though UPS confirmation said it did. I called StubHub and emailed. They called me back and tried to get me new tickets. Unfortunately, the venue was sold out. They gave me a full refund on my Visa. The fellow, Mitch, on the phone was super helpful. Although I am SUPER sad I do not have tickets to the game, I am still hopeful I will score some tickets at the door in France.

I sold 2 tickets on StubHub on 5/17/16 and am owed $270. The site says payment will be made to my PayPal account within 5 business days but I have received nothing. When I didn't receive payment, I called them on 5/25, and they acknowledged there was some problem, pretty much blaming PayPal, and said I would have payment by the end of the day. Nothing happened. I contacted them again on 5/27/16 via their chat feature and the rep said that I had to wait ANOTHER 3 to 5 days because when I called on 5/25 they had to cancel my first payment processing. And why is that MY fault and why did the previous rep say I would get my money by the end of the day on 5/27??? This second rep via chat actually PROMISED I would have my money in 3 to 5 days. But here I sit with no money.

Had never used this site before. I bought tickets for a concert in New York, 3 months in the future. Noticed somewhere after that it had a "guaranteed ship date" of 2 days before the concert. We all buy stuff online today. They give us a ship date, most times it gets there early. I just assumed that the seller had the goods and they would be coming in a reasonable time. Ended up, couldn't go. Went to resell the tickets on StubHub. It was asking me to ship them. I contacted StubHub, found out the dirty truth. If the buyer doesn't agree to the fall for the same scam I did, then they are going to charge me 20%. Thing is, this could be a scam, won't know until 3 months out.

I purchased what I thought were unobstructed seats. The picture on their website showed a clear view. We had a pole that was right in the middle of the left field scoreboard!!! $360.00 and a sore neck from leaning over to see the pitcher!!! Infield Terrace Reserved Preferred 224, Row 11 | Seat 103, 104, 105.

The worst experience of my entire life. Ordered 3 day pass tickets for bayou country superfest and when they came in the mail it was only for one day. Called the customer service and there was nothing they could do for me. Really?!? Wasted 450 dollars for nothing basically. I will never order from StubHub ever again.

Stubhub is a complete ripoff. My husband plans a super awesome getaway to Vegas, for he and I, after returning from a 7 month deployment to include a set of JLo tickets and what we thought were going to be super amazing seats, not so much, but you would think for the price my husband paid the seats would have been at least "enjoyable". Not only did we realize once the ticket was printed that the original price was $169.00 each and we paid nearly $500.00 each, we had to stand almost the entire time of the show and it was still hard to see JLo's performance; the couple next to us actually left because they were unable to see anything at all. Who would have thought sitting center and only a few rows from the stage that it would require you to stand on tiptoes to see a performance?

I bought Playoff tickets for Game 4 Lightning vs. Penguins for Friday May 20th for my Fiance as a surprise birthday gift. The day of I downloaded the tickets and to MY SURPRISE, the tickets read Wednesday May 18th. I IMMEDIATELY contacted StubHub and they simply replied there was nothing they could do for me. I spent over 300 dollars and there was NOTHING they could do? ARE YOU ** KIDDING ME??? So I ended up eating the tickets, didn't get to go to the game, AND WILL NEVER use this website again. They do not care if information is accurate nor will they do anything if YOU the buyer gets screwed over.

I tried to use StubHub to sell some tickets recently. I'm not a professional ticket broker, I simply had something come up and was unable to go to the event. I specifically requested that the tickets not expire until the date of the event. Much to my surprise I received an e-mail that the listing had expired, days prior to the event. When I contacted customer service, they acknowledged that the mistake was on their end, but they were completely and totally unable to fix their mistake. Complete incompetence and that incompetence resulted in my having to eat the tickets. Very unhappy with my experience and will never use StubHub again to sell or buy tickets.

I purchased tickets for a concert in Sept. this year, and on the listing it did not say limited/obstructed view until I had paid and downloaded and printed the tickets that say obstructed view!!! I just spent over $500.00 for 4 tickets for my daughters bday - WTH??? I called and they said what others on here are saying - cant help, the universal circle with line through it for them means opposite what it means to the rest of the world - it doesnt mean NOT, it means IS or DOES!? Someone needs to file a lawsuit against these clowns as reselling is my only option and if lucky will get half! NEVER USE STUBHUB!

StubHub seems to have very accessible, but extremely poor customer service, especially in regards to accurate and timely delivery of payment. StubHub still owes me about $800 (for an event that occurred last month and with an original payment processing date that was also about a month ago). There is very little alignment across their departments, as I have been told several different things by different representatives. Additionally, they have very apparently made clerical mistakes on an alleged check that was sent out - ex. incorrect payee on the check, no addressee name on the mailing label - which they not only failed to take accountability for, but also have not followed up on. Despite their "FanProtect Guarantee" statements, I have no idea when and if I will ever receive my reimbursement, but hope that this serves as a fair warning to anyone who is considering using StubHub for their ticketing needs!

I went through StubHub to purchase tickets for a concert. When I reviewed the tickets before purchasing they DID NOT say limited or obstructed view. When I got the tickets they said limited or obstructed view. I contacted StubHub immediately but they said there was nothing they could do for me. Really! All they did was offer to resell them at no charge. No good service at all. I will never use or recommend them for use ever again. What a crock!!! Thanks for nothing Hector. Left me no choice but to contact my back on dispute the charge. What a waste of my time.

I was attempting to load four $50 gift cards to buy Sf Giants tickets at 8:00 AM on Mother's Day morning. I figured easy no problem... well not easy and a big problem. I entered the horribly long gift card # and pin # over and over again and could not get them redeemed. So then on to customer support at StubHub?! So like a typical 800 number I talked to someone for 10 minutes, to the be told "I will transfer you to someone else" who then wanted me to take a picture of all the gift cards and email them pictures of the cards! Now I've got 45 minutes wasted trying to load gift cards. I had to hang up and spend an additional $200 on my credit card and I now have $200 in gift cards for StubHub that I still can't use. :( StubHub website user interface is GARBAGE. Thanks StubHub for making me spend $400 fo $200 seats!!!!

I bought tickets off of StubHub as I always do to go see Beyonce in Raleigh. We drove 4 hours to go to this show only to get to the gate for them to tell me that a refund needs to be issued for the tickets! WTF!!! I went to the box office where they only referred me back to calling StubHub. They said they couldn't do anything. I called StubHub, and although the poor guy on the other end of the phone was apologetic, he said there was nothing he could do except for issuing a refund. I will never ever trust buying tickets from this site ever again.

Son grabs credit card and orders tickets to a baseball game. Father finds out 5 minutes later and calls bank to stop payment. Bank says the transaction hasn't been posted yet, so stop payment isn't possible. Father immediately calls StubHub to cancel the transaction. StubHub runs some line past Father about how they're set up so that cancellation isn't possible. Father asks how a transaction that hasn't been posted by the bank can be finalized and is advised to "put the tickets up for sale to get some of your money back". What a nice money grabbing racket they've got going. (Yeah - the son isn't going to be happy for a while.)

I had a friend purchase tickets for the Monte-Carlo Rolex Masters for me as he spoke French and I do not. When I could not make the planned trip to Monte-Carlo, I placed 6 e-tickets for the Monte-Carlo Rolex Masters quarters/semis/and final (2 each) for sale on the UK Stubhub site (they were the ones handling that event). Initially, I had problems uploading the tickets... There was some kind of security error. I changed the security permissions on the e-tickets and managed to get them uploaded, and then all looked ok online. When I went online to change the price a few days later, the application kept telling me there was an error, "Try Again".

Sold tickets through them for a show at T-Mobile arena in Vegas. Purchase went through fine and then a week after the show they charge me for the entire purchase plus $70 inconvenience fee because the person that bought the tickets said they couldn't get in that they tried and the tickets were scanned 2.5 hours before the doors opened and were rejected. YOU CAN'T SCAN TICKETS BEFORE THE DOORS OPEN. YOU HAVE THE DOOR OPEN TIME RIGHT ON THE TICKETS. They want me to provide proof that the tickets weren't rejected?! Disgusting!

On 4/12 I sold 8 hard copy tickets to the Alvarez vs Khan Boxing match in Las Vegas on May 7th of this year. All 8 Sold within minutes of putting a listing on StubHub. Next day I shipped all 8. There was two different buyers - 1 buyer in CA and one in NV. I sold the tickets at face value of $1,250 each. Each buyer purchased 4. Anyhow both shipped out next day. For any unknown reason although both packages were due to delivery by end of day on Friday one order was delayed in UPS system for the whole weekend. That monday around 2 phone goes off - email stating buyer gets tickets, payment will process. 10 minutes exactly later StubHub calls. Says they need to hold payment until I provide proof of sale for the listing that was a delayed delivery (Delayed by UPS, not me. Shipped with other pair of tickets, exact same time, same due delivery date). I tell rep, "Ok, just email me whatever proofs you need and I will send in today".

I purchased two tickets on a concert for my son. They mislead the tickets into being tickets that allowed you to meet the band playing. I received 2 general admission tickets and when I called she stated all she can see is general admission tickets. The place I clicked to purchase the tickets is no longer up. This place does not take responsibility for what they are selling. Beware of using this company for purchase of tickets!!!

I was just denied entry to Coachella. After I was told by the StubHub representative that even though it's activated that it was still good! Took me an hour to get back to the StubHub location to get bad information. There is nothing worse than being denied entry to an event and watching your family go in without you.

I have used StubHub for quite some time, and one day they accidentally charged my credit card three times. I called StubHub and they can't seem to figure out why, so I disputed my credit card. A few weeks later I get an email saying my account is locked, so I called and they said it was because of a chargeback on my account. I gave them the reason why I issued the chargeback, and they finally admit it was their mistake, so they said if I drop the chargeback they will refund the charges, so I did, but they did not lock my account. Keep in mind that I had purchases and tickets for sale on the account, so time couldn't be wasted. I was told my account would be fixed within 72 hours, I waited, nothing happened. I called about 10 times, and I got the same ridiculous answer, a department is handling your situation and they cannot be reached by phone, what is your best number for them to contact you, no kidding I got this answer so many times!

Before the following event, I had spent well over $25,000 over the years buying tickets on Stubhub. Bought 6 fantastic dead center tickets for NFR Finals months in advance. Order was confirmed and set to be delivered about 4 weeks before the event day. Fast forward to 3 weeks before the event, I still have no tickets nor has tracking shown up.

I have been a long time Stubhub customer who has purchased and sold tickets for many years on Stubhub. I have tickets to the 2016 Final Four which I purchased for my own use but will not be using and want to resell. Because these tickets were purchased through the NCAA, they reside in an electronic account with Flash Seats, another ticketing agency that Stubhub does business with. Stubhub has provisions in place to allow these types of tickets to be resold but they are restricting the resale of these tickets to only "very large volume ticket sellers" (aka, ticket brokers and scalpers). This is essentially "screwing" the casual seller, like myself, who is just looking to dump tickets they can't use. Stubhub clearly has no interest in providing a service to a casual user and I will be looking to take my small, casual ticket business elsewhere.

Purchased 5 Boston Red Sox tickets for $515.22 on 12/28/15 which were sent UPS to wrong address on 3/22/16 with no confirmation - just left at front door. No occupant at that address anymore. My mailing address was updated at time of purchase. Called Stubhub on 3/23/16 and was offered only 50% of purchase price as the original tickets cannot be reproduced by seller. I told Stubhub I did not want 50% coupon. I want a full refund or replacement tickets. Left on hold to speak to supervisor for 30 minutes. Called Stubhub again on 3/25/16 with a coupon again not equal to original price and no equal tickets found to my satisfaction. I am completely disgusted with this money making company and would never do business with them in the future. I have lost $515.22.

Their website says "For buyers we guarantee... You'll get the tickets you ordered in time for the event and they'll be valid for entry. If any of the above does not occur, we'll locate comparable replacement tickets or send you a refund." I never received my tickets so I call and the agent puts me on hold forever then wants to argue with me! I had to read her the above guarantee copied and pasted off their website and she said finally they said they can only replace my tickets if I spend MORE MONEY and that's all they're willing to do!! I already paid twice what I could get 'em for on Craigslist thinking that would buy me some kind of protection from scammers... I was wrong apparently!

I went to purchase $200 tickets for the NCAA tournament which was 4 days away. When I checked out I clicked delivery address was different from billing address. Well the computer system they have programmed didn't care about that and completed my order by sending it to the wrong address. I then proceeded to call Stubhub right away to change the delivery address. The woman I talked to on the phone said she changed the delivery address to the correct one so I didn't worry about it anymore. Yet when I checked the delivery tracking the next day it was once again being delivered to the billing address. Now I have 1 day to somehow get tickets over 800 miles to my destination. This means it won't happen and I have wasted $200 due to the incompetence of the Stubhub employees and glitches in their electronic purchase system. Thank you Stubhub for wasting my hard earned money.

Just "completed" a sale on Stubhub; sent ticket UPS in UPS store/envelope. Received Stubhub email stating UPS delivered. Next day received email from Stubhub stating buyer claims UPS envelope was EMPTY. Amazing!! Who knows what happened, but Stubhub will honor the sale and send my check. I notified event ticket office and had to appear at box office to get ticket reissued; old ticket's bar code was disabled. Wonder what someone can do with the missing ticket... relist it on a ticket re-sale site??? Makes me very leery about buying tickets online!!! How do I know ticket will be valid upon arrival at event???

On March 2, 2016 I purchased tickets for a concert to be held on March 14, 2016. On March 7th, the performers cancelled this show along with some other tour dates, and stated that refunds would be available from the "point of sale" where the tickets were purchased, or the tickets could be used for a future date once the show was re-scheduled. When I contacted StubHub for a refund, I was told that because the concert was to be re-scheduled at a later date, and was not "cancelled", I was not eligible for a refund. I explained to the StubHub rep, that the show I purchased the tickets for HAD been cancelled and I was requesting a refund of the $595.00 I had spent. No luck.

I was hesitant of buying tickets from Stubhub because of the reviews but I did it anyway. I was looking for good seats for Cole Swindell Houston Livestock and Rodeo concert but kept the reviews in mind so I kept the cost of the tickets decent. I would of paid a lot more money for better tickets but I'd rather be out $140 than say $300 in case I had a bad experience. Anyway, I purchased the tickets Wednesday and I received them via UPS by Friday morning. Still thinking about the reviews when my tickets were scanned at the entrance and for the concert BUT ALL WAS GOOD! I had a good experience.

I wanted to surprise my boyfriend with some tickets for a band he enjoys listening to. I went on StubHub to buy them and two hours later realized we will not be able to make the time on that specific date. I wanted to stop the order from going through (I have not received the tickets yet) so I messaged StubHub's customer service system. I spoke with one of the girls who had told me that I would need to go on StubHub and resell tickets that I did not have in my possession yet. (I did not understand how I could upload them on time if I will not be receiving them for another ten days).

StubHub was unwilling to stand behind the number one part of their business, trust. The event I bought tickets for was cancelled and rescheduled for another date and another venue. The original theater (the Fox Theater in ATL, GA, 3,000 plus arena) and my reserved seats (orchestra pit 2nd row center) were highlighted and I bought based on that fact. The new venue is a ballroom (300-400 people) in the same building and it is now General admission.. I paid over a $100 over seat ($477 with fees). Tickets have gone back in sale for 50 dollars and is not even sold out.. I cannot resell for half of what I paid. Upset is an understatement.

If you get tickets here you have NO protection if something goes wrong. $200 tickets were lost and they told us their tickets are "fan to fan" and there is no way to reissue them or get a refund. We have an email with the order number and they said the seller bought them with cash so we are out of luck. Very unusual with today's electronic ticketing. Sickening loss for my daughters birthday. Now she has balcony seats (re bought) and her seats up front will sit empty.

I bought 4 tickets to a show on Stubhub.com. My brother and his girlfriend ended up not being able to go so I listed 2 of the tickets on Stubhub to resell. I couldn't get the price change feature to work on their website, so I had to delete the listing and re-post it each time I wanted to change the price. (very annoying) I kept changing the price to a lower price because the show was getting close and I didn't want to get stuck with extra tickets. I got an email one day saying that my tickets were sold. Good, all done then. Well that's what I thought anyway...

Bought online tickets thru Stubhub for a hockey game. When we tried to use the tickets to enter the arena, we were told they had already been used. We called Stubhub who immediately said they would issue us replacement tickets. The arena, however, wanted to charge us $30 to print the tickets for us. We ended up buying replacement tickets directly from the arena. Contacted Stubhub today and they have launched an investigation into the seller and have already issued us a full refund plus a $20 credit towards a future purchase. I have used Stubhub for years and trust them completely. Was extremely pleased with their quick resolution and kind customer service.

I purchased two tickets to the Raptors game. One was a fake. I contacted StubHub afterwards for a refund and they did not respond nor did they reimburse me my lost money. Use StubHub at your own risk.

I have purchased a lot of tickets through StubHub. On three recent purchases, I was very surprised at what happened. I purchased tickets for three baseball games in Anaheim. I live in Chicago. The tickets for the first date were said to be delivered by UPS. It wasn't until after I purchased the tickets that it became clear that UPS would deliver the tickets to my home a few days before the game - when I would already be in California. Their website says that UPS delivery is "In progress" - an outright lie since they won't be sent for nearly two months. So I would advise anyone purchasing tickets from StubHub for UPS delivery to make sure that the tickets will arrive in time to be used.

For the Metallica concert (Feb 6) in San Francisco, CA, I purchased tickets on this website. After purchasing the tickets, I realized that both the price AND the service fees were much higher compared to Ticketmaster. How is that possible? When I called them I was on hold for 45-50 minutes!!! The customer service was incompetent and was not at all helpful in resolving the matter. NEVER AGAIN BUY FROM STUBHUB. I hope someone is able to put a stop to this company exploiting customers. If they significantly improve the quality of service, it is at least some consolation.

Tried selling tix on StubHub. What a nightmare! They claim I uploaded the wrong tickets even though their technical team walked me through it. They cancelled my sale 2.5 hours after the concert started! AND charged me a penalty fee. STAY AWAY FROM STUBHUB!!!

I ordered tickets for a concert through Stubhub. I was able to find them at a better price and wanted to cancel. I contacted them through online chat and spoke with someone named Tony **. He said I could not cancel even though the charge had not gone through on my credit card yet. He told me I could sell the tickets online through their website instead of canceling. He then disconnected the chat with me. If I could give Stubhub 0 stars I would. I will NEVER order through them again.

Everything has been resolved. All was taken care of promptly by customer service.

This may or may not happen, but I purchased tickets for a price better than what are being sold for Bruce Springsteen on StubHub. I already have received my paper tickets for another show through Ticketmaster. I asked StubHub, as the tickets have been delivered to the StubHub seller already, but he hasn't shipped them, if he finds a higher price for them and cancels last second (he can do so 2 days before event) what prevents him? The seller is penalized 20%, but if he can make a significant profit by cancelling, 20% is minor. I get a refund, but there would be no chance I would get equal tickets for that show, as there is such a high demand. The moral... very little prevents a scalper from cancelling a sale, if he can make more money somewhere else. That said, the customer service agent was very helpful at trying to relieve my angst.

Stubhub used to be easy to use. Listing tickets was relatively painless and the site gave all the necessary information. When you listed a price it gave you the price the buyer would see and the payout the seller would receive. For some unknown reason, Stubhub decided to change the site! Now, when you list tickets you can't see the price the buyer sees. You have to enter a price and use trial and error. Also, the new site doesn't show other listings. You have to open another window and search listings as if you're a buyer. Further, the edit feature is so hard to use it is almost impossible to change the listing price once it is set. It seems Stubhub has employed programmers who don't have a clue about selling tickets. I'm a season ticket holder who can't get to all the games so I sell some of them. I'm looking for a different site because I'm done with Stubhub.

Last night, I purchased 4 tickets to an upcoming concert in Toronto. After submitting the order, I received an email that said my account was locked, and the order was cancelled. I immediately called customer service, and they were unable to identify the issue in their department, so they needed to speak with their security team. They "had no way" of reaching them immediately, and assured me I would receive a call back "ASAP." 16 hours later, I'm eating lunch at work and decide to follow up with them. I spoke to customer service who, after a few minutes on hold, told me the issue was with my bank, CITI. I hung up and immediately called my bank, and logged into my account online. The charge for close to $500 showed up on the card, and the representative told me there was no issue on my end.

Bought tickets to a Vance Joy concert in Halifax. The tickets were listed for $41.50 each and I bought two! When I received my Visa statement, I was charged $420.43. I bought the tickets through StubHub Canada and I was charged in US currency. Even if I had been charged Canadian currency, the prices were still inflated beyond what I would ever pay to see a local artist! This is plain and simple a disgusting scam!!! I am angry that tickets that should have been under a hundred Canadian dollars cost me over four hundred!! WOW!!! StubHub you suck and I'll be sure to pass this around social media!!!

Sold tickets for a concert 2 weeks ago then told everything fine! Now chasing after my money as told "in 99% it goes ok, in yours it didn't". Clearly I won't get the money before Xmas now!!

Worst company ever. I sold tickets on Nov. 30, delivered tickets right away. Was expecting payment by Dec 5. Concert has came and went and they were able to enjoy the show. Now here I am on December 13 and no payment. I called Dec 11 was told should have paid on the 10th. Then they told me by the end of the day on the 11th. Now it's the 13th and still nothing. Called again was told they were having issues with their payment processing system and should be by the end of this week. This is unacceptable and not my problem. Why do you expect me to provide my tickets right away only to be stuck with no payment? I feel we should be compensated for this issue. I will never sell tickets through this company again. All the reps can say is "I am sorry please bear with us longer."

I sold a ticket on December 1, 2015. They say they will pay to PayPal within 5 business days. After 6 business days and no payment, I contacted them and they said I would be paid by December 11th. Here it is the 12th and I still have not been paid for the ticket I sold via StubHub. This is very poor business practice. I may never sell on, or buy from StubHub again.

I bought tickets that were misleadingly listed and were actually "piggyback" not side-by-side. Stubhub would not help but told me how to resell which I did. I sent the tickets which were received and I was told I would get the money in 5 days. After 7 days with no contact - the payment was marked pending. Their chat rep said there was a processing delay and I would have the money in 48 hours. After 72 hours I contacted them and they say I will have it within 48 hours. It has been 10 days (not the 5 they guaranteed) and I told them my account will be overdrawn and they will be responsible for the charges. They said they don't compensate in "these cases". Do not use Stubhub. They are incompetent at best and thieves at worst.

Purchased tickets for the Miami Dolphins. Spent several thousands on airfare and hotel costs for 2 nights. When we got to the stadium we were told tickets had already been scanned by the original seller. We were told to call StubHub. StubHub rep said they couldn't help us without the order number. We ended up watching the game at the hotel. We flew from NY, it cost me over $3,000 and when we got back StubHub refunded for tickets and refused any reasonable compensation. I wrote letters and emails but nobody contacted me. I have used StubHub in the past and I can't believe they made no attempt to resolve this or to reach out to a repeat customer. I was willing to pay more for their services because I believed in the company. I will not be spending any more of my hard-earned money with them.

Purchased a ticket to a measly Florida Panthers vs. Nashville Predators hockey game. I receive an email saying I could gain access to the game using the Stubhub app. I download it, walk in, and the ticket doesn't work. I call Stubhub customer service and they tell me that I needed to print the tickets at home. (The email said to use the app.) Luckily, there was a Fedex a few blocks away, I have to pay for computer access and to print a document. The tickets weren't in my Stubhub account. Call customer service again (they're in India now). Ticket was sent to my email again as a PDF attachment. Walk back to the arena, game has already started and same thing, ticket doesn't work.

I order some already expensive tickets for a show in Canada. They charged me in USD which made the price so ridiculous. All they had to do was show in Canadian dollars from the get go and that would've been fair business. I will never buy from them again.

Don't use Stubhub. Tonight I was supposed to go to a wild game. We got there and he scanned our tickets and it was rejected. The reason they were rejected was because the OWNER OF STUBHUB printed these tickets (as so we did) to get his money back. I now just lost 1,000 (what I paid for these tickets).

Bought concert tickets for a birthday because I believed their webpage that the seller will send the tickets off at least one week before the event. Asking them about the expected sending date, they said the seller says they don't expect they can send them off one week before the event. But that makes no difference. If I wouldn't get the tickets one day before the event, I will get my money back. They aren't interested at all that it makes a difference, if you know that you will get tickets compared that you only know that you get either your money back or you can go to the event. Don't use this market place, if you really want to go to an event. There is a high possibility that you cannot go, because it makes no difference to Stubhub. They even make a profit, if the seller doesn't send the tickets, because the seller needs to pay a fee to Stubhub in this case.

STUBHUB IS A SCAM, THIEVES, ** thieves. I ordered on Stubhub.com, paid some 35 bucks for a ticket to say lou-lou on Bowery Ballroom New York. I pay online. I call them to retrieve my ticket and they say "the payment hasn't gone through". I tell the lying ** on the phone that I am looking at my bank statement, I have paid 350 Norwegian kroner or whatever. She just says "no, payment hasn't gone through." Get to the Bowery Ballroom and they say "Stubhub is a scam." Have to buy a new ticket at the venue, some 20 bucks. So I told them I'll bring ** on them tomorrow. So, not be angry or anything, I'm just really ** angry. Thieves have no honor so go borrow a gun from a yank friend, Stubhub representatives. You are not needed on the face of the planet. ** you. Best regard or whatever.

Paid $105 for concert tickets. UPS shipping says it was dropped on the porch. We received another UPS package that was on the porch from a friend, not the one from Stubhub. Stubhub did not have it signed for, so UPS is not liable. They are tracking it - if it was stolen by UPS, then the tickets will be used and I won't even get the credit that they told me that I will get. My son, Justin **, bought tickets to a sold out show and was told that he could re-buy tickets (not with a credit - new purchase). Now he's not going to the show and he's probably out $105 dollars.

I sold my tickets to the Monster Mash concert in Tempe, AZ which was on Halloween night. I gave them perfectly legitimate tickets, and somehow the buyer had a problem with the tickets (or was doing something wrong, I have no idea). Anyways, Stubhub begins putting it back on me to research and find out what went wrong... which I have no idea, since I don't know who bought the tickets and have no idea what kind of problem there can be. They then charge my credit card for the tickets. Now, I have missed the concert and am out the money I paid for the concert. I could have just sold them myself or went, lesson learned.

I listed a 49ers v. Seahawks tickets during the weekend event. At 4:45 pm I deactivated the listing because it didn't sell. I proceeded to buy my parking ticket and drive to the stadium. I got through the gate at 5:53 pm. After the game, I checked my email that said "Congratulations! Your tickets are sold". I puzzled about this and checked my listings. No active listings, no sold listings. I took a photo just in case I get trouble from Stubhub. A week later I get an email from Stubhub Executive Team saying I owe them $200 for committing fraud. Long story short, after exchanging emails and phones calls, they would still charge me for something that wasn't my fault due to the agreement I signed when using the site. Don't know how to fight this but tarnishing an already bad ripped company. STAY AWAY, THEY WILL SCAM YOU IN ALL AND EVERY WAY. DO NOT USE STUBHUB.

I wrote this review for Stubhub but they returned it as it doesn't fit their guidelines! The concert was sublime, transcendent, phenomenal. Stubhub however failed to put my full address on the envelope for the courier, the courier failed to contact me to let me know that they couldn't find me, and I eventually found when tracking it that it was being sent back to the depot. Three times. After a lot of messing about they managed to get the tickets to me on the same day as the event! I couldn't believe that Stubhub had failed to put the full address until I saw that the label was indeed incomplete. I almost wasted all my money and missed seeing Patti Smith!

After selling 4 spare tickets with Stubhub earlier this year for a concert on the 7th of October I was very much expecting to have received my money by now. On their website it states that you will be paid within 5-8 working days... Over 30 working days later I am still waiting for my money! After speaking to someone last month after not receiving my payment I was told I needed to update some of my Paypal details before I could be paid, so I did. Today I spoke to someone else about not receiving my payment and I was told the reason why I had not been paid was because the payments department needed to verify my account! Not happy. He's told me to expect an email within the next 24 hours confirming my payment. However I am not hopeful this will be the end of the matter. I certainly would not recommend Stubhub to anyone else due to the fact that their payment regulations are false and for the very poor customer service.

Bought 4 tickets to a Packer Lions game. The tickets were advertised as Aisle seat and only tickets in the row. This was a blatant lie, we were in the middle of a regular row. After paying 1500 dollars for 80 dollar seats you expect to get what was advertised. Stubhub offer, give me back a 10 dollar shipping charge.

Not even going to mention their poor lack of quality care given to customers in special situations but they have horrible customer care reps and service. I talked to three people the first was a veronica in the west coast office who was rude from the time she answered my call. I asked is this stub hub she says that's what I said ain't it... Then I spoke to her manager who proceeded to laugh in my face his name was Matt **...

We ordered 4 ticket June 28, 2015 online for the Taylor Swift concert Oct 31, 2015 at Raymond James. The receipt said "Success! You just bought 4 tickets! Order total: $1,901.20. Your tickets will come via UPS by Wed, Oct 28, 2015." When we called on the 28th they said they never processed the order without further explanation. Asked for a supervisor and waited for a call back three times. Never received a callback and my daughter missed a concert she had been waiting on since June for her birthday.

On Sunday 11/08/15 I purchased tickets to a football game on Stubhub. My purchase was confirmed, credit card charged and two days later I received an email informing me that the seller of the tickets determined that the value was worth about $300 more per ticket, therefore my purchase was being cancelled. They reversed the credit card charge and gave me a credit to Stubhub in the amount of half of my purchase to use on a future purchase.

I was looking at tickets on Stubhub for a NY Ranger game. By accident my child hit the enter key and the tickets were processed. I immediately called Stubhub and said that this was done in error. They told me, "sorry you will need to get the tickets and if lucky you can sell them." To someone else. I explained that a child under the age of 18 did this by mistake and they didn't care. I then received the tickets in the mail and noticed that the tickets were marked as $53 each and my credit card was charged 314.70. That is a 66% markup. Which is a rip off. They are stealing from their customers.

Sellers beware: You are responsible for refunding the buyers of your tickets if the ticketed event is cancelled...even if you do not get refunded from the event organizer. I got burned on hundreds of dollars because one day of a three-day festival was cancelled. StubHub sent me a notice that they were reducing their payment to me by 1/3 or charging my credit card to refund the buyers.

I tried to order 3 tickets to take my little boy to see one direction. I found tickets, the site then asked me for my bank details. I was then directed to a page that said 'sorry these tickets are no longer available. Click here to find more tickets.' So I immediately did. Again I was directed to a page that said 'sorry these tickets are no longer available. Click here to find more tickets.' I gave up and went to another website. I woke the next morning to find 2 emails from stubhub.co.uk congratulating me on my 2 orders, 6 tickets in total!!! I have contacted them and they said they sent me an email just before I put the second order in, but why would I check my emails before my second attempt to buy when they said I had bought nothing. It seems their website sets buyers up to fail and spend huge amounts of money on duplicate orders. Thank you.

I paid $635.31 for 3 tickets to a preseason Laker game at Valley View Center. The game was cancelled in the 3rd quarter. The news reported immediately that full refunds would be issued to all. Stubhub refuses to give me a full refund, but only a nominal amount back. I will NEVER purchase anything from this company again and recommend readers do not either. Unethical company.

I purchased concert tickets through Stubhub. I had done so about 8 years ago when I lived in CA and had no issues. I completed the process and entered my shipping information in WASHINGTON state. The seller received information from them for my old CA address and shipped them there. UPS won't return to sender. Stubhub says "sorry we can't help you". I will NEVER use this service nor recommend them to anyone. I'm out the cost of the tickets with zero resolution from them.

I purchased 2 Day tickets from StubHub for a Suite for a NASCAR Race at a great price. They could not deliver the tickets. StubHub refused to give me replacement tickets even though comparable seats were available. This is the third order in a row that StubHub has not been able to deliver the tickets which I purchased. The reason behind not honoring the comparable or better guarantee is MONEY. They do not want to replace my tickets with similar seats because it will cost them more money than what I paid.

I have used StubHub over the years and usually was well satisfied. Not anymore! Their website is one of the worst I have seen. There needs to be far more clarity to the various options. A couple weeks ago, I was selling 4 tickets to a college football game and just before the deadline, I went in to lower the prices...didn't work. I clicked several options several times and never did get to the page to lower the prices. I went round and round in the same circle. The deadline came...and I blame StubHub for interfering with the sale of my tickets. 'Inept' comes to mind.

Purchased 2 tickets to a Canadians/Bruins game for $149 (USD). When we printed our tickets, the price indicated on them was $80 Canadian! That's about $60 USD which means our tickets were marked up about $90 (150% mark up). When I called to question this, I was told, "We don't police our sellers and if it isn't illegal where they live to mark up tickets, we can't stop them." Uhhh... What? You're purposely allowing people to rip other people off? Then we were told we could resell our tickets to make our money back. So StubHub wants me to rip someone else off to get our money back? They were kind enough to give us a "coupon" for our trouble which we will NEVER USE because we will never buy tickets through them again. They misrepresent themselves as an honest company when they are no better than some guy on the street selling tickets for twice the price.

I listed on Stubhub once before. The tickets did not sell and I ended up giving them away. But I went through the process and it seemed very easy. I am a concert-goer who occasionally buys tickets and cannot attend due to work/illness, etc. etc. Bought tickets to Foo Fighters which was a sold out show in Phoenix on 9/25/15. Was very excited about going. Fell ill with food poisoning that same day at work and rushed home to get the tickets listed for sale. I had "e-tickets" and the pdfs would not accept. I created a pdf out of the pdf. They were ETICKETS. Bar code was very clear and scannable as well as all numbers etc. I priced them at face value even though they could have sold for more but I just wanted to get my money back. They sold within the hour and I saw the email stating so and saying that I would have my payment in 7 days.

Please be very aware of dealing with Stubhub. My experiences to date have not been good. My most recent experience has been extremely upsetting. I bought tickets for Neil Young at Santa Barbara Bowl, paid $1099 to find that Stubhub 2 months later, 1 day before the event do not have them. They are to give me a refund. Not even an apology. I suggest that people beware of this ticket scalpers.

I am probably hypercritical being a Marketing major in college, but I am appalled to have customer service in any industry today blaming the customer. I think that is absolutely ridiculous. I think they could learn something from Amazon, Costco, even eBay, that if you let people sell to one another, you should step in and help provide the best help to both parties. All the other companies I've dealt with online bend over backwards to help the customer whether it is the company's fault or the customer's fault. I can tell you I will purchase my tickets from somewhere else. This may not be very fair to StubHub, but I am very vocal about my purchasing habits, and always advocate for products I believe in, and likewise I'm very loud with my opinions on companies I think are terrible. I will advocate to my friends and family to purchase tickets for events through other means than this company that can't seem to help a customer in need out.

I listed two football tickets for sale on Stubhub for a game on 10/3/15. Four days before the game, I offered them to a friend and went to take them off of Stubhub website and it said my listing had sold. I never received payment and contacted Stubhub 4 days after the game. It took them a while to even find my listing then they claimed the tickets had not sold! I would have never let the tickets go unused- I would have given them away first. There are obviously big problems with their website- the word "sold" is pretty clear. Either that or a major scam/ ticket fraud with them.

StubHub is a major rip off! The most expensive tickets I saw on StubHub for this Disney Halloween Party this year was $350 that was per ticket. They have them split into two groups; General Admission or Annual Passholder General Admission according to their website, screenshot of the outrageous prices and how they split the tickets into two groups included in this review below.

I purchased two $150 theater tickets through StubHub that I can prove with my receipt. However, when I presented my printed tickets at the venue, I realized that they had been substituted with $64 tickets (farthest back row of the upper balcony). When the usher saw my surprise, she said, "You used StubHub didn't you? Ugh, this happens all the time, but you're lucky the seats on your ticket exist - they often don't. There really should be a class action suit against them." If this were an isolated incident, then I would let it go and consider it an honest mistake; however, based on the usher's remarks and all of the similar complaints online, this seems deliberate and systematic.

I ordered tickets for a concert from Stubhub more than a month before the concert. 2 days before the concert tickets still had not arrived, so I called Stubhub. I was informed they never got tickets to sell. Had I known they were selling tickets they didn't actually have possession of I never would have placed an order with them. Now I am waiting for a refund hoping it comes through unlike the tickets I purchased!

Beware of the Stubhub Mobile App. I placed a sell order for my parking pass last week later that day. I used the Stubhub Mobile app to reduce the price by approximately 20%. About an hour later my ticket was sold for 45% less that I had changed it to. I contacted Stubhub to find out how this accrued and was told that they would have their Tech people look into this. I wanted the sale to be voided but was told that if I didn't deliver the tickets that I would be penalized 20% of the selling price.

On September 18, 2015, my daughter purchased a Chris Brown concert ticket. We received an email confirmation and instructions how to print the ticket. The next day we tried to print her ticket but it stated that it was in progress. We checked our credit card and we had been charged $154.35. Her friend, who also purchased on Stubhub received a phone call from them stating that they could not get her particular seat but ungraded her instead from lawn approximately 30 minutes before the concert.

Ordered tickets via StubHub.com. During checkout, I noticed they had an old shipping address and updated it. When I received an email that my package was delivered, I reached out as I hadn't seen it. Despite changing the address during the checkout, the website decided to ship to the wrong old address, and even keep my default address in my profile as the incorrect one. They promised to contact the seller to ship new ones, but they did not. Reaching back out, they admitted their mistake, and offered me a coupon to buy more tickets through them. I'm out $400 because of their customer service. Definitely going with anyone else for future ticket purchases.

I purchased two tickets from StubHub. The tickets were not the ones I ordered, they were special ones for minors which ended up costing twice the face value. The tickets arrived in someone else's name, when I get to the venue I have no idea if they are even going to let me in... It looks like I stole these tickets.

Took our payment then cancelled and locked us out of our account!!! So now we have no tickets!! If I had not have checked my email before leaving we would have been in big trouble!!! Called their customer service number and took ages to answer!! The operator could not give me an answer as to why they had cancelled after taking our money! They told us we have to wait 4 days for a refund and 24 hours for one of their team to resolve but the concert is in 5 hours time!!! AVOID this UNACCEPTABLE EXPERIENCE!! And most of all do not miss your event by trusting this company. You just might!!!

Bought tickets to Pax event. Son had tried to get tickets for 3 years. Got him these for his graduation gift/congrats on admissions to toughest college in USA. UPS lost tickets. StubHub agent and I chatted online, and she promised to call me "in a few minutes." One hour later, I got a cheerful note saying that StubHub would be refunding my $. Never got the call, although we waited for it (instead of getting on my boat). Bad service; no more StubHub for me. I know UPS screwed it up, but StubHub exhibited little passion for customer service.

I have always purchased my tickets for any event through StubHub and moving forward, never will again. I mostly attend football games and never have had an issue until now. I purchased UPS tickets and paid extra to have them shipped to my home. I LOVE the traditional actual ticket (not the print-out). Most often, the instant download or electronic tickets are cheaper but it means a lot to me to have the actual ticket so I always choose the UPS option when purchasing tickets.

I listed 2 tickets for a Diana Krall concert. The StubHub site was extremely difficult to navigate. After 4 "chat" sessions I got it done. I never had any action or sale. I would never use StubHub again. Maybe their strength is sports. They should say so.

Bought tickets on Stubhub, drove all the way to Montreal to watch the soccer game; a total of 6 hours to get there. Got there and the tickets were FAKE! PLEASE DO NOT TRUST THIS SITE, IT IS A SCAM, PLEASE PLEASE PLEASE!!!

Ordered tickets for the Darlington race, I did get them but when I seen the price on the tickets, I ended up paying TWICE the actual price! All I can say is RIP OFF!!!

I recently sold three Kevin Hart tickets on StubHub. The transaction went through extremely smoothly. I was notified when the tickets were sold and received the full payment through PayPal within four business days.

Original lower level seats did not scan at gate. After 30 minutes with support we were given 2nd set of tickets. Only one of them worked at the gate. In addition, I realized they were one seat apart anyway. Another 30 minutes with support and we got our 3rd set of tickets. WORST SEATS EVER. We got in and realized our seats had a "side view", even printed on the tickets. These are nowhere near the level of quality seats that I had paid for. We missed the opening band and watched the concert standing up in a common area of the stadium. The view there was way better than our seats. May as well have purchased nose bleed tickets.

Paid A TON of money to take my 8 yr old daughter and her friend to their first concert to see Taylor Swift. We bought four floor seats that were supposed to be front row right next the second/backstage near the back of Levi's Stadium. When we got there, there was no second/backstage. The seat chart/stage layout on Stubhub was not correct, and we specifically chose the seats to be close to this back stage. The girls spent the whole night standing on their chairs and still couldn't see anything. If we had known that the seats were this bad, we would have bought cheaper seats in the stands and have been able to see the whole night.

I recently purchased tickets off StubHub for the Alabama Tide vs Razorbacks game. I paid out little over $2,000 for 5 tickets. Although I figured it was a lot it's a once in a lifetime experience for me. So upon receiving the tickets I discovered the face value for the tickets was around $85 a piece. Which means they over charged me by $1,600. I understand there's fees and a profit margin... But $1600 worth?? I will never ever use StubHub again.

We bought tickets that were sold, apparently, through StubHub only to find out after the fact that they were completely fake. What more need I say?

I posted two tickets for the Fleetwood Mac concert in Los Angeles. Each ticket was posted for about 200 dollars, for a total of 400 dollars. Within seconds of posting the tickets for sale, they sold and I was sent an email by StubHub that I would receive the proceeds of the sale minus commission. About 12 hours before the concert, I get an email from StubHub saying the sale had been cancelled and that I would be charged applicable transaction fees. The email was cryptic and gave absolutely NO INFO on what the problem was.

I recently purchased tickets to a show in Chicago and, while the process was miserable, the aftermath is a disaster. I attempted to place an order on two different credit cards, both with no balance, and they were declined. After figuring that there must be something wrong with their system, I went straight to the venue's site and purchased full price tickets from them. The show started at 8:00. At 9:35, already at the show, I received an email from Stubhub that my order had been successfully processed and my tickets were ready to be picked up over 45 minutes away from the venue, and 25 minutes before the show was over.

3 months prior to the RUSH concert, in Irvine, 2015 I purchased 4 Loge Tickets for 1300.00.. Four days before the concert I got a rude call from Mark saying the tickets were not good (this is after I printed them out). They did offer a refund, however, now the same tickets are worth 4x more and I am out over $1000. Apparently, after reading other complaints here when the value goes up STUBHUB comes in and cancels the tickets for resale. When I tried calling (3 times) today to talk to Stubhub, I get put on hold and eventually they hang up on me. So guess what.. If your ticket value goes up, your tickets are NOT good at STUBHUB. Regardless of when you bought them. Never do business with Stubhub...

I bought a pair of Steely Dan tickets a few months back from Stubhub. However, I am unable to make this show this year. Purchased tickets from them last year for SD as well. Stubhub still doesn't recognize my phone number in their system. After being transferred twice without warning; I was told by 'John' that my two expired credit cards would be removed and that the new one would be listed on my account. Received a separate email for each removal while on the phone with John. He assured me that my tickets are now up for sale on the Stubhub website. As we disconnected; another email. My account is now locked and tickets are unavailable for use. WTF!!!!

I received an e-mail stating that a "buyer" did not receive their tickets and I would be responsible for "purchasing them new tickets." I called StubHub and asked them to review my past history (never a complaint) and asked what avenue they had to ensure that the "buyer" wasn't lying. They said there is no way and that they "protect the buyer not the seller." They are as much thieves as the "buyer" who lied about not receiving their tickets.

STUBHUB knows Ticketmaster will not provide an unlocked pdf of the tickets. STUBHUB knows that the only vendor for a venue is Ticketmaster. Yet STUBHUB gladly registers your sale if there is no time to mail and you have a Ticketmaster locked PDF. STUBHUB wants their money even though they provided no service. STUBHUB, you are a piece of **.

After ordering my One Direction tickets and parking tickets online from Stubhub, I read the reviews and started to get concerned, and wanted to get a refund. So I emailed someone about that and although they only said I could resell them on Stubhub myself, I got a little irritated with that, but I finally decided to call and talk to an employee about that. He was very nice and described the rules and explained it's against the rules to sell the tickets many times to many different people, like I was fearing- you can only sell them once to one person through ONLY Stubhub OR a different website. Then he went as far as to go into the names of the two people I got my tickets from, and he told me they were known to buy tickets and resell them (for a lower price), and they don't have bad reviews for screwing people over.

Bought 2 tickets to the July 11, 2015 U2 concert, following the seating chart provided by Stubhub. I bought seats facing the front of the stage, got to the concert and discovered that the seats were BEHIND the stage.

I listed 2 tickets with StubHub. They told me the bar codes weren't valid. Actually, they were wrong, the bar codes were totally valid. But StubHub then charged my credit card for over $50 for their own ineptitude! Plus, they were incredibly rude. I will never use them again for anything. And you shouldn't either, they suck.

Purchased tickets 8 days before event. StubHub canceled the day before because the seller found other tickets in same section going for more. How is the sale not the end of the transaction? Buyer beware with these double-crossers.

I put two tickets on their site to sell. It went on their site for about 12 hours before being kicked off without any notice to me. They said it was because it was too close to the concert and automatically falls off the site. I could have sold them but because I "thought" they were listed, I declined. Very disappointed. I buy from them often and this was my first experience with selling. The customer service people were very unsympathetic and offered no apology. Will NOT be doing ANY business with them in the future.

I bought a ticket but am now unfortunately ill and can't attend the event. I want to resell the ticket, but the ticket is not due to arrive with me until one day before the concert. The event is not for another couple of weeks. I thought I would simply speak with StubHub, ask them if I could contact the seller and get them to send the ticket (i.e. resell it) to someone else, or simply cancel my order. I have spent around 5 hours now, listening to their on-hold music across around 10 phone calls. They do not answer their phone. Ever.

3 months prior to the AC/DC concert, in Wembley, scheduled for July 4th, 2015 I purchased 3 Club Tickets for 1300.00. I called once per month to ensure I would be receiving the tickets prior to leaving from Houston to fly to London. Each time I was assured. Today, June 30, I received an email saying the seller no longer has the tickets. I've purchase airline and hotel for this concert and now I have no tickets. When I tried calling (3 times) today to talk to Stubhub, I get put on hold and eventually they hang up on me. Here's what's happened: The concert seats are selling for more than they originally thought. Now they can sell club seats for twice what I paid for them. So guess what.. Bump the customer who's already bought them. Never do business with Stubhub..

I bought two tickets for Taylor Swift at Hyde Park - and paid 550 because the seat were in "Row 1" according to the ad. When they arrived they were in the general STANDING area near the stage. I asked for a refund and Stubhub said it was my own fault as I should have known there were no seats. Their so called FANPROTECT Guarantee is completely bogus. I never said there were seats, only that the tickets I bought were described as ROW 1, which they did not deny.

I sold two tickets. They went for less than I asked for, and trying to get paid for them (Two weeks ago and still no payment). Over half an hour waiting to try and get through to them, then they want a paypal address. Then they wanted a passport. Then they asked for a utility bill. ABSOLUTELY USELESS. STAY AWAY FROM THEM.

I sold 4 AC/DC tickets on Stubhub 2 weeks ago for just over £400, as I have broken my back in a road traffic accident and am unable to go. Tickets were shipped (same day as sold) to the guy who bought them through Stubhub via DHL. Then when I requested payment the rubbish customer service and excuses start... "Oh, we can't verify you", "Oh, we can't verify your PayPal account" (I don't have one!!), "Oh, we can't pay you directly", "Oh, we need more info", "Oh, we need 84 forms if photo ID and utility bills...", "Oh, you won't get paid until at least a week after the show", "Oh my name is ** and my English not excusingly good sir!!" Avoid these muppets at all cost, they are rubbish!!!

Purchased tickets for MANA concert 6-20-2015 (1) week prior to event. Purchased ticket for the 20th. Went to concert & was not allowed in. Date came up for 18th. Checked tickets & sure enough 18th was on it. I know I set tickets for 20th, there are numerous complaints on net just like this. Please investigate.

I purchased 8 tickets for a Radio City concert (Lady Gaga and Tony Bennett). The total cost of the tickets was over $2,000. Two of the tickets were invalid. The seller sold them twice and the other party entered the theatre first. I was appalled by this. Stub Hub did finally refund the money after much conversation. Stub Hub is an organization which is allowing thieves to mishandle ticket sales. They are a marketplace to sell tickets at a very high premium without any regard for the consumer. That evening was spoiled because of someone else's greed!!

Posted tickets to sell a month out and never received any communications until a day before the event Stubhub sends me a penalty fee?! Supposedly my tickets were sold to a buyer WHO I never received or even was alerted about. SH claims they sent me notifications by email which was neither evidence by my inbox or junk mail. Their dispute policy is a sham. Customer service was non-attentive and could care less that I was a first time user. Buyer beware. Never again.

concern for ethics only for provide. If I was a young person on a fixed income I could not pay my monthly bills and provide for my children. I am going to make flyers tomorrow and pass them out at the mall with negative reviews I have found and also send them to friends in other places.. VERY POOR CUSTOMER SERVICE!!!! By the way this is the only review I have ever done.

Went to buy NYC FC tickets and noticed a good price for seats. We make plans with friends who buy tickets in the same section. Then we get a call saying our tickets have been cancelled because the seller listed them at the wrong price. I just spent a full hour on the phone with customer service hearing the same mediocre apology and a sorry $10 credit to Stubhub. Basically every time you buy tickets from Stubhub they can cancel your order and say "Oops... Sorry... Wrong price." Or even better...if you are a seller and the price goes up after you sell your tickets you can say "Oops... I listed them at the wrong price," and then go back and sell them for more. Will never buy or sell from Stubhub again. Terrible.

I purchased tickets from this organization for the Pantages Theatre. I thought Stubhub was simply selling tickets for the Pantages. There was no obvious way to know that I was actually buying from an individual who had tripled the face value of the tickets. I was totally deceived.

$300. 2 concerts. 4 tickets. 0 events attended. I purchased two tickets (purchase A) for digital download. Transaction went through. My card was charged. Tickets appeared on my phone. I purchased two tickets (purchase B) and was sold the wrong day. Still charged. Disputed. Account deactivated. Recharged. Eat the wrong tickets and can't access my tickets from purchase A. Can't attend either concert and charged for both sets of tickets.

Seller didn't provide tix. I contacted Stubhub support which promises comparable or better tix. Instead we got 5 rows back. SH did PROVIDE partial refund but I didn't want $, I wanted the 5th row tix that I bought for a grad present 6 mos early.

I purchased 7 tickets for the playoff NY ranger game at Tampa. 5 seats for my sons and 2 separate for my husband and I - there were not 7 together. I did not realize the tickets were sold by two different individuals until I got to the game and three tickets were no good. ** from Dick's tickets resold them twice once on Stubhub. And also on another site I found out his info from the Amalie arena it seems he does this often to people. Beware of buying tickets from him - check the name.

People rarely write in on these sites when they're satisfied and most of the negative reviews on here seem to be from people upset that they made some kind of dumb mistake and wasted StubHub to pay for it. I've used StubHub dozens of times to buy and sell tickets and haven't had any problem they couldn't fix to my reasonable standards. They're a reseller marketplace, so they're not always to blame for your problems. It's not their fault when you show up to a gig and your ticket is fake. It's the seller's fault. The fact that they offer your money back is great considering you'd get nothing if you bought from any street scalper, Craigslist, or other unsecured resale.

Whether you want to buy or sell on StubHub, I have two words: just don't. When buying, you get ripped off. They let sellers price tickets WAAAY above what they're really worth, and do you know why they don't care? Because the higher the ticket price, the higher the commission they make from the sale. The price you see when you buy a ticket on StubHub not only includes the fees they make the BUYER pay, but fees they make the seller pay as well! So it's literally a DOUBLE rip off!

I selected to purchase 4 tickets in their website. A total cost of $273.94 each ticket was $64 plus tax and fees. I received my order confirmation with the about charged but only for 2 tickets! They said I would just have to buy more tickets from the seller. That doesn't make any sense! Either they logged the wrong amount on the order confirmation or they doubled charged me. Either way I'm not gonna pay more money to fix a problem. They refuse to cancel the deal. So I had to file a dispute through my credit card company.

Was excited when my boyfriend called me to inform me he bought us tickets to the Brooklyn Nets playoff game for Saturday, April 25 at the Barclay center. We both rushed our way to the center. We waited on long lines to enter. Waited for about thirty minutes when the Barclay attendant scanned our tickets a huge red X alerted him that our tickets were no good. He directed us to the box office to speak with a representative. She grabbed our tickets and began to looked for our tickets on her computer. By this time we are about 15 minutes late to the game. She tells us she can't do anything for us and stamps "void" on our tickets.

First the Stubhub website would not let me create an account... then the Stubhub website would not let me link my PayPal account to pay for tickets. Needless to say those 2 red flags made me give up on the site completely. I mean if I have to jump through hoops and go through this amount of trouble just to register on the site it scares the ** out of me of what could happen if I would have actually bought tickets for an event after reading some of the complaints on here... Notice this has never happened to any other site I register with or pay for things with. Everywhere else it a pretty smooth experience... so it's like Stubhub just doesn't want my money so I guess they got their wish.

I purchased tickets for a concert for April 16, 2015. I drove over 4 hours away to concert. Upon arriving at event I found a sign posted on event stating concert was cancelled and to contact seller for a FULL REFUND. I was NEVER notified about a cancellation. I immediately contacted StubHub. They did not even know about a cancellation. Upon further communications with StubHub I was informed that I would not get a refund since the concert was rescheduled for 08/21/2015. I am not able to attend in August nor should I be expected to. I lost over $250 in costs for gas and hotel to go to the event. StubHub never even acknowledged my experience. They made no apologies...

The seller failed to upload the tickets. Stubhub was unable to contact the seller. They offered "comparable" replacement tickets; not as good as what I had ordered. They did give a full refund, but I wanted to see this game in the seats I had ordered. I will never deal with Stubhub again; they cannot guarantee they can deliver the tickets you order. Rated lower than one star.

I bought 3 tickets for the Miami Open last weekend ($200 each) and when submitted the payment the screen showed a message saying that the tickets were no longer available. I get back I purchased 3 tickets from another vendor. 2 days later I found out that they charged me for both transactions even when the first one gave me a message that the tickets were not available anymore. I have been calling and trying to get a refund for that transaction and they keep saying that it was my mistake. I will never use this site again! Beware of these people!

I purchase tickets from Stubhub, which stated seat 13 & 14, payed extra. Get there standing room only. Meaning the original ticket price were $39.50. Why would I pay $160 extra for these tickets, when the website had tickets much cheaper. They even had a sitting chart!

I bought 2 tickets for a total of £375 for a The Who concert in December 2014. This was cancelled the day before. On the day at 9:03 I received an email stating the rescheduled date. I then tried to contact Stubhub to see if I could get my money back but found out that that the best I could do was to resell the tickets through their website... This, in spite of paying around £200 in fees to Stubhub.

I did not lose any money (I hope). I was in Ottawa and had some spare time so I bought 2 very good tickets to a hockey game about 1 hour and 10 minutes before the game. I waited about half an hour for my tickets to be printable and got e-mail notification that order was cancelled. I was asked to call them. I called and spent 20 or so minutes on the phone trying to find out why and was told that my account was being investigated (I could no longer log on). I was told the tickets were no longer available and I could buy new ones. Only lousy to very expensive tickets were available. Even if I did buy new tickets it was too late to get to the arena at this point. I was better off going to the game and looking for someone selling on the street. Wasted my time and screwed up my evening plans.

Tickets didn't arrive by Tuesday when they were supposed to, or indeed Friday when the concert was. UPS showed only a label was printed and NEVER sent or intended to be sent. Stubhub didn't help when I contacted them the day before the concert to cancel it because my ticket hadn't even been sent yet and they replied with something about a "fan protect guarantee" - which basically means I go back onto the Stubhub website, see my concert is now a "past order" and there's no button or way to file a claim or complain. I wrote an honest review which is what the first couple of lines of this are and they wouldn't publish it.

I purchased two tickets to the Miranda Lambert concert in Bossier (3-20-15) for my wife and her friend. I bought the tickets back on 2-17-15 from Stubhub, received confirmation and the tickets via email. Well tonight my wife and her friend went to the enter the concert but were turned away due to her tickets not being valid.

I would implore anyone seriously considering to purchase tickets from this website to instead buy them from a genuine source. My e-tickets were available for me to download, print, and attend Download festival 4 days before the event. However, I was emailed the day before the event and informed that the tickets were not valid for entry into the festival. Being informed less than 24 hours before I was to depart was appalling, and the attitude of the customer service staff that I spoke to on the phone was even worse. Stubhub's resolution to my problem was to attend the event a day later, as there was always a slim chance that the seller could post actual tickets via special delivery. A string of hope and an empty promise from a company that has taken payment for a product they were unable to deliver.

So I purchased two tickets for the Wrestlemania 2015 event in San Jose back in December for my brother and his wife. They were great seats for great prices and I was so happy that I found them. I know that we're only a few weeks away from the event, but my brother suffered a heart attack and just passed away. I contacted their customer service via chat and spoke with someone named ** and he/she assured me that I would be getting a refund back to my card within 2-3 business days. I was so happy with their customer service for understanding the situation and for giving me a refund.

Stubhub advertised tickets as 'Orchestra Seats,' which we purchased. As soon as we saw the tickets, we realized they were in the 2nd last row of the theater. Immediately contacted Stubhub and they refused to recognize the misrepresentation and would not credit the transaction. They only offered to try to re-sell the tickets at a profit to themselves of course. Our credit card company indicated that Stubhub should immediately cancel the transaction since the issue (misrepresentation) was caught immediately by the buyer; anything else being unethical.

Two stories here. Last two experiences to be exact so these are not well separated incidents with any successes in the middle.

My tickets were dropped off at a "certified" UPS location within the 1 business day window. Due to unexplainable logistical reasons the package was not scanned into UPS, but would have arrived well in time for the buyers. Order was cancelled with zero notice to me, and then I had to chase my tail to get the tickets back, and will probably get them back on the DAY of the event with very little time to re-sell them.

It's so easy for sellers to get scammed through StubHub. They take the buyers word 100% with no proof. If the buyer says your ticket was fake, they will charge you. I have talked with customer service and asked what proof they ask of buyers and they literally said cases like that rarely happen so they don't require proof. That was seriously their answer. But I'm starting to read more and more about buyers scamming the seller. So even if it's rare (or so they claim), it's happening!

Before we came to the US, we bought the tickets online, in Turkey. After we received and printed the e-tickets, we e-mailed the Customer services concerning the fact that the name on the tickets belonged to a stranger and the dates were wrong (It was supposed to be a game between the Knicks and the Kings but the ticket said Knicks vs. Lakers.). Once we arrived at the Madison Square Garden, they said that our tickets are invalid because the third-party seller of the tickets reprinted them today again. Ashamed to be abused. I will tell all not to count on that site.

We purchased tickets for Fleetwood Mac in Knoxville, TN. When I went to print off the tickets, I saw that the $150 tickets (plus fees) that I had purchased were selling for $49.50. I was so upset; I had purchased for some friends as well, and am eating the difference because of my ignorance that rip offs like this would even be allowed. I cannot believe this is even legal. The seller's name is Jennifer ** and she sold us nosebleed tickets for a little less than I could buy excellent tickets for today from the venue. I am sick, disappointed and angry. Will post reviews of this rip off on social media, Angie's list, etc. to hopefully prevent even one person from having to feel this gullible.

I tried buying 2 tickets to the Grateful Dead concert on Feb. 28, 2015 at 10:00 a.m. There was a 4-ticket limit put in place by Ticketmaster, but Stubhub ended up with thousands of tickets somehow. Stubhub then decided to mark up ticket prices anywhere from $500.00 apiece up to $90,000.00 apiece. So how did Stubhub get thousands of tickets when I couldn't even buy 2?

I ordered 2 floor tickets to a concert, and paid extra for them compared to balcony seats. When I received my tickets through the mail, they sent me balcony tickets! I was so upset, I had paid over $100 extra in order to get floor tickets, so of course I called them. The person I talked to was not at all understanding or helpful! They didn't have any floor tickets available, so I was stuck with the crummy cheap balcony tickets. I have no idea why they sold me floor tickets if they didn't have any! I asked for a refund, because I clearly hadn't received the tickets that I paid for, and was denied that too! I will NEVER use Stubhub again, and wouldn't recommend it to anyone else either. It’s much better to pay the few extra dollars to go through a different ticket selling company.

Two months ago I purchased "PIT B" tickets to Maroon 5 for Monday's performance from Stubhub. The website said "two per family" so I had to purchase two other tickets from Ticket Finders. I think you would agree with me that Stubhub is a reputable source. I have personally used them for football tickets without incident.

One sunny day I went online to order Colorado Avalanche tickets online through Stub Hub on VALENTINE'S DAY - well I am here at the hockey game, having driven 500 miles to get here with my VALENTINE and lo and behold I have been informed by the box office that the tickets I purchased week a ago have been double sold!

Me and 3 friends took 2 days out of work and got a hotel for the night to see Sam Hunt in BOSTON FEBRUARY 12 2015! We waited 2 hours in line outside in the snow only to get to the door to be told our tickets were invalid!! Stubhub sent us the wrong tickets!! The show was sold out so there was nothing they could do. They told us they see this problem with STUBHUB EVERY NIGHT!!! Ridiculous! NEVER AGAIN WILL I BUY TICKETS THROUGH STUBHUB!!! HORRIBLE EXPERIENCE!!!

This was my first experience with Stubhub. I purchased tickets to the Sam Smith concert in Seattle. The concert scheduled for 2/2/15 was postponed indefinitely the day of the concert (not Stubhub's fault), but I did not receive notification that the concert was postponed until 7:00AM 2/3/15. In talking to other ticket holders, apparently this information was available and sent out to other ticket holders who did not purchase through Stubhub as early as 11:30AM the day of the concert to allow people to modify plans.

I bought two tickets at 270 dollars to a concert in New York, I was flying from Manchester UK. Apparently my tickets were delivered and left in a mailbox by UPS, which is not true, as I don't have a mailbox, it's a letterbox through the door here. UPS said contact Stubhub, the call centre said they are well known for having many issues with deliveries from Stubhub. Anyway I never received tickets and Stubhub said I did so no money back and no tickets. I wish I read reviews before I bought the tickets. It's most likely a scam. Avoid at all costs, I've never had any issues in all the years buying from Ticketmaster.

StubHub is so unbelievably unethical, incompetent and arrogant. They are swindlers - to the point of being creepy. They have a black hole called their "technical team" that functions as a dictator telling customers what their "system" reports on transactions. There are no screenshots of your transaction - so they cannot provide any proof of your online input to buy or sell a ticket. They can tell you that you made a mistake in entering information - due to their "technical research" but they cannot prove it. I can't believe they are still operating and that the government has not shut them down for fraud. Customer service is arrogant and inflexible. Fees for this, that and the other. BUYER BEWARE!

I have been a long time user and advocate of Stub Hub....until today. I have purchased tickets with no problems and took to selling tickets in the last couple of years. There was a problem 5 days ago where their system couldn't validate the bar code of a ticket I was trying to sell. I called them and was told that their IT dept. would be in touch with me as the venue was having problems with bar codes for that event.

I listed tickets on both Stubhub and Craigslist when I found out my job would require that I travel on the same dates of the event. I had never listed tickets on either before...and I had purchased from both before. Although I hadn't logged into Stubhub for years I was able to quickly login and create a listing. I was prompted for my credit card number for their fan protect guarantee; I skimmed the screen and didn't see anything suspicious so I figured it was to verify I was a real person?

I purchased two tickets from Stubhub for a Willie Nelson concert in Hobbs, NM (for 1/2/2015). I spent over $1,000.00 on two tickets and drove 6 hours to get to it (not to mention the two nights at a local hotel). When we arrived the at the concert hall, it had been "canceled" at the last minute (I did not receive any message regarding the cancellation from Stubhub or anyone either - that is wrong, too). We called Stubhub from our hotel room that night and they said not to worry, that my credit card would be refunded in full within in 1-3 business days.

Bought tickets 193$ 2 day, UPS did not arrive on scheduled day, could not pick them up at UPS and stubhub would not issue a refund. Seller did not provide contact info. All smoke blown at me. Very disappointed.

Bought tickets... Total came to $267.90. Gave to our son, been dying to go to a game since he was 8, now 18. Tix arrived and we were sold STUDENTS TICKETS!! ID REQUIRED! Turns out in small comment section (which has nothing to do with sell info) it says ID required. This site is a glorified Craigslist!!!!

Probably the worst customer experience, online or offline. I tried to open a new Stubhub account to purchase tickets for a 40th anniversary surprise gift. There was an issue with my Canadian address. So, I was directed to a customer a service rep., on 12/18/14. She took my order for tickets for the event dated 01/28/15. When she repeated the order details, she repeated the event date 12/28/14. I corrected her, and she repeated the order with the event date 01/28/15 and placed my order. The next day I checked the order online. The tickets were dated 12/28/14. I immediately called the customer service line. And I was told that the tickets would be changed to 01/28/15. And someone would be contacting me within 24-48 hours to confirm the change.

Overall bad experience. Would not use again. Would highly recommend using the NFL ticket exchange for NFL tix instead of stubhub. Stubhub can't send you downloadable ticket- they have to mail hard copy. UPS lost mine and stubhub's replacement tickets were worse than the ones I bought. Not much of a "fan protect guarantee". Customer service was non responsive at times and not willing to do much to help.

I bought loge seats to an upcoming show. Went to print the tickets and they are not what was listed! Told them that this is fraud!!! The tickets purchased should be what I was sent! T's them that was turning in a fraud report if not rectified! They said they would fix right away- I'm giving them to the end of day.

I listed two broadway tickets & received a notice that they sold on the day that I was unlisting them. They charged me $150.00 for "cancelling" the tickets, when I called them within minutes of receiving the "sold' notice. Buried about three clicks into their "policies" is a clause where they can charge "up to" 20% if one cancels the tickets. Let me say again, about three clicks into the policy. To even find out how much they would pay me required a phone call or chat, NOTHING is listed that is easy to find. I asked them to document to me what the loss was to them or their client to have charged me so exorbitant a fee. No response. I filed a dispute form, IMMEDIATELY got an answer that the dispute was declined, so obviously no one reviewed it. AND to even file a dispute, one has to again "agree" to their terms and conditions. This appears to be just another way for them to collect money along with the hidden until the end fees charged to buyers. Try any other site but this one.

I purchased loge level seats for Sunday's jazz wizards game and I am really unhappy as Stubhub cheated me. The seats were not loge seats. They were nose bleed seats, and that is really unfair. I will never again trust Stubhub!!!!! I demand a full refund, if I don't get a full refund or tickets to another game with better seats I will sue Stubhub as they cheated me.

I have had a good run with Stubhub for 2 years. Then there was a hiccup. They told me that I did not fulfill my order and charged me 20% with no last chance notice. I have a job. I do not have time to go to the post office right away when my tickets were sold. I contacted the customer service. Because I shipped the ticket a day before the order got cancelled, StubHub blamed on me that I did not fulfill this order. The customer service was not helpful. They do not care about the relationships. They inactivated my account because I tried to dispute the charge which I did not deserve. So that I do not have a chance to pull up any data to prove that the fee should not be there. They just want MONEY and MONEY. I am really upset.

I had never used Stub Hub before but bought 4 tickets to the Three Dog Night concert at Wild Horse Pass. With no explanation the concert has been postponed until June. My husband often travels for work and may not be available in June but when I contacted Stub Hub for a refund I was told they do not issue refunds but I could list the tickets for sale myself. I don't want to list the tickets - I just want my money back. Their response? "TOUGH". I will never do business with this company again and will relate my experience to anyone and everyone who will listen with the advice that no one should ever use them for any purchase.

We sold our tickets on Stubhub and within 1 business day we shipped out the tickets. After 12 hours and before getting the tickets, the person cancelled the order. We are being charged a penalty. We should not have been charged, the buyer should. Plus we had 1 business day to ship out (the person bought them late Sunday night) and we printed the receipt on Monday and shipped out Tuesday - within the 1 business day guideline and the person has 3 days to return the tickets? So now we have to pay the penalty and will not get the tickets in time to even use them ourselves. I will never buy from Stubhub again!!!

I could not fulfill my ticket order due giving them away right before Stubhub got a buyer. They bought tickets for the buyer and charged me full price for them when there was plenty of tickets available on their site! STAY AWAY FROM STUBHUB!!!!

I was selling 4 seats to a football game and followed their drop down menu to list the tickets. My seats were chair back and I listed them as such. There is another section that was lower that also had chair backs. They canceled my sale and billed me 20% of the ticket price ($350). I tried customer service and they would not help me. I basically have no way of getting my money back short of flying to California and filing suit. PLEASE USE ANOTHER TICKET BROKER!

I have bought tickets before from them, but this time things went wrong. I was buying tickets for a football game and I paid my $240 and got an email for the tickets. When I clicked on the link, it was literally a low quality photo of the actual ticket I was buying. I am still waiting for the substitution that I was promised, but I don't have a good feeling about this. The fact that someone could do this is stupid and I find it hard to believe that Stubhub would let this happen. I wouldn't say you shouldn't buy from this site, but make sure the seller is legit and not some person trying to make cheap money.

I found the whole experience of using Stubhub dreadful. As I write, the concert I sold tickets for was over 10 days ago and still no money in my PayPal!! The call center say "we can't" help. You cant speak to anyone else. It's a nightmare and I would never buy or sell again.

Credit card alert told me I just got charged $1,577.00 by Stubhub about an hour ago. Never heard of them until now, and I definitely didn't buy any tickets for anything. This is the first time I've ever had a fraudulent charge. Even though I've already contacted the credit card, I'm very curious to know how my info was stolen, or if Stubhub doesn't validate purchases properly. Will update this if I have more information.

I had four tickets listed for sale for World Series game 6 in Kansas City. At 7:41 on October 28th, the day of the game, two of the tickets sold. Due to a software glitch all four tickets were taken off the buyers' view and no tickets were showing available in my section. I checked that section many times and there were never tickets available for sale the entire time (until 8:01 when I relisted them, but it was too late for them to sell).

I have to admit I've never bought even tickets. I wanted to see a Lakers game and didn't find any good seats at Staples Center. I stopped at Stubhub and inquired. The guy had 3 seats together in a good area, not great, but good. They were $200 each. Not knowing any better I bought them. There was no indication and no notification that Stubhub was not the seller or what the face value was. I paid over $600 for the 3 tickets. When they came in the mail, I saw the face value of each ticket was $93. I called to find out why and was told I bought the tickets from some 3rd party. Stubhub allows the seller to list the tickets for any price they want and Stubhub's policy is to not restrict the price to something reasonable or to list the true face value of the tickets. When I asked why as this would protect their customers, I was told "THAT'S OUR POLICY". They refuse to refund anything and just said "SORRY". Stubhub doesn't care about customers, only profit. DON'T BUY FROM STUBHUB.

I purchased two tickets on an extremely secure computer on Saturday for the Panther game on Sunday with a credit card I had not used for many months. On Monday, I received a call from my credit card company asking if I had purchased electronic equipment [twice] at a store located 750 miles away. I called Stub Hub about the situation and after initially calling me a liar, then claimed to send my concern to 'their' security folks. When I called back a week later, they said that 'they' determined the source was not Stub Hub and closed their file.

Yesterday I purchased what I believed to be two Wiz Khalifa tickets for Mr Smalls in Pittsburgh PA on November 22nd for $153.50 on StubHub. It turned out that the tickets that I had purchased were tickets to a COMPLETELY different show that had been rescheduled from November 22nd to December 13th! The tickets I had bought were for a band called "The Show". The seller had obviously taken advantage of the rescheduling and the name of the band (who got the bump courtesy of Wiz.) I was led to believe that I was buying two tickets to "The Show" aka "The Wiz Khalifa Show". A VERY VAGUE description indeed, made to look even more convincing due to the prices of the tickets ($76.75 per ticket). To add, the tickets to this band named "The Show" are still available for purchase on ticketweb for regular price (about $20 each). This was an obvious bait & switch transaction.

This site sucks in SO many ways. Not only do they offer an outlet for people to buy up all the tickets in order to make a profit, they are making profits off people who do buy and sell tickets. I tried to sell a ticket for a show I ended up not being able to go to. The tickets were mail-in only, and since the venue didn't mail the tickets out until after the date they told everyone they would (I called the venue and was told someone there dropped the ball), Stubhub cancelled my sale and charged me 20% of the ticket price. I couldn't even re-post them because it was too close to the start of the show. Bottom line, this is an outlet for people to take tickets from actual fans and make money off of them and the customer service BLOWS. If I could give less than 1 star I would.

I had two transactions go through for incorrect prices in the span of about 7 minutes. One was for $9 total that "rang up" at $900, the other was $270 which "rang up" at over $2700. I was SHOCKED when the emails arrived and my credit card and PayPal accounts were drained. I was not warned at checkout that the price had changed on either transaction. I've have made 10s of thousands of dollars in purchases and hundreds of thousands of dollars in sales through StubHub, but they will not listen. They said I was warned of the price change before checking out, both times. I think the fact that it happened twice in a 7 minute span clearly shows there was a system issue. Instead I was forced to take the tickets at the inflated prices.

They obviously don't check that tickets are legit beforehand. I bought tickets weeks through Stubhub before they sold out for Luke Bryan - and I got to the gate which I prepped for, w/clothes, accessories and shoes beforehand and they were fake. They're offered to give me my $$ back but it doesn't fix anything. Not what it was about. Ruined my best friend's birthday. I can't fix that. Thanks Stubhub!

Bottom line is they told me I was buying tickets in one location and they turned out to be in another, and you couldn't see the game, except for small glimpses of the action. I paid for seats just off center court five rows up from the floor, per Stubhub chat, but ended up with tickets 30 feet behind the opposing teams basket, so you couldn't follow anything on the court. What a joke, and all for just under $300 for 2 tickets.

I tried to sell 2 NFL tickets on stubhub. Put in my team and event and each remaining home game came up. I thought it was odd that the description included VIP passes to a tent before the game but it was the only listing i could find for the tickets --- website not that easy to follow. I was able as normal to put in my seat location and everything seemed to be as normal. My tickets sold. Before shipping the tickets 2 weeks before the event, i called Stubhub to make sure all was OK. I was informed i picked the wrong ticket and the transaction must be cancelled. Okay I thought the buyer still has 2 weeks to buy another ticket he is probably still OK.

I contacted Stubhub about 4 OU vs Texas Tickets that I needed to sell. They instructed me to take them to the LMS station in Dallas. I was told to download the app and I could watch the tickets and adjust the price to make sure they sold. Then I started the tickets high and began to lower the price. I had 2 other tickets for the same game that had sold on Stubhub. It was getting closer and closer to the game time and I finally went and looked at the site and the ORIGINAL high price was all that was showing up.

Stubhub's system of fees are so needlessly complicated that it is quite easy as a first time seller to be duped as to how much you will actually receive for your tickets. For example, they have your ticket price - $100. They have the price the buyer sees - $110. Then they take 15% commission from your ticket price when your tickets sell, i.e., in this case $15. So from the list price of $115 on the Stubhub website, you as a seller are giving up $25 or approximately 23% to Stubhub. Now they may say that in fact the buyer is paying the $10 over $110 and the seller is only paying the 15% fee. However, since the buyers only see the all-in ticket price, you as a seller are really the one who loses out. Confused? So am I. I couldn't recommend Stubhub less.

We are not members of StubHub and have never used their services. Since early September our landline has received over 50 calls from StubHub regarding ticket transactions. Our phone number has been used as a call back number for over 50 transactions and counting. This could be part of a scam or fraudulent purchases or a systems error. Our numerous calls to complain and have the problem rectified has been met with the same empty promises. "Our safety and trust team is handling this and they will call you." It isn't handled and of course no calls from the team, if it even exists. Something's not right with their system - be aware.

I was in a buying "session" to buy ten tickets for $159.30 each. When I checked out, they emailed me and said the charge was $11,460!!!! I immediately notified them by their Chat Now button, you know the Fan Guarantee says let us know if you didn't get the right tickets. They are still telling me today that I owe them $11,460 for ten tickets I bought at $159.30. I WOULD NEVER USE STUBHUB AGAIN. BE CAREFUL! I'M GONNA HAVE TO GO TO COURT WITH THEM.

WARNING SELLERS!!! CHECK YOUR STUBHUB INVENTORY EVERYDAY EVEN THOUGH YOU PAY STUBHUB TO DO THAT JOB FOR YOU. Stubhub Rule: Completing your sales. As soon as your tickets sell, we'll send you an email with a deadline to complete your sale. The deadline to complete your sale is based on whether you told us your tickets were in hand or not - and if not, the date you identified as your In-Hand Date. To get paid more quickly, complete your sale as soon as possible.

Please remove your annoying commercial. It is the most annoying commercial with that loud scream. Then the commercial plays twice almost every time and its every other commercial I hear it. I fell like I have to turn my TV down every time it comes on especially if I'm in the bed watching TV and my husband has already fallen asleep because I don't want to wake him up with that stupid scream.

After following the steps to upload my tickets into a .pdf format and following the onscreen instructions, when the buyer bought my tickets I found out that the actual tickets could not be scanned and loaded into stubhub. I had the actual tickets and would have been happy to mail them to the end buyer. The game was 16 days away so we had plenty of time. Without talking to me, StubHub charged me $70 due to the mistake. I wanted to work with them and find a way to re-list the tickets so we could all make money, but I was told the only thing they could do would send me a dispute form.

I purchased tickets for the AL Division Series - 6 tickets and they charged my credit card. Got a call last night telling me the tickets "were no longer available". The seller apparently got a better offer and pulled them which they receive no penalty for. I, on the other hand, must now explain to 5 kids why they can't go to the baseball game as promised.

I was looking to buy tickets for a concert at Wembley, UK. The cheapest tickets on StubHub were well over double face value, some three or four times. All other major ticket suppliers had sold out of decent tickets, yet there were hundreds on sale at StubHub. However I searched elsewhere and managed to find a less well known but seemingly reputable company who still had a few good tickets left at face value. Obviously I bought those. In short, StubHub is simply a ticket tout who has cornered the market in this area. I can't believe there are people who find this acceptable. They are complete rip off merchants who are pretending to be providing a service for fans. This is a disgrace and I would urge everyone to avoid buying from StubHub and other sharks like them. To buy from them simply makes it more difficult for us all in the long run.

I have used Stub Hub many times in the past and never wanted to cancel an order but on 09/21/2014 I ordered 2 tickets to an NFL game with a Parking Pass total cost $982.26 and on 09/22/2014 less than 24 hours later decided I did not want to go. Here is where the problem lies. I first went into the chat room at 3 am was explained there was nothing they could do but help me resell the tickets. Obviously that's not what I wanted so I called three times spoke to their "Resolution Dept" and time after time was told the same story and in addition I was not allowed to speak to someone higher up. Here is a copy of part of their policy word for word:

Paid £287.51 for 2 tickets worth £80. Accept that is my responsibility. Lost tickets which StubHub say cannot replace. All other major ticket sellers do replace tickets. Why are StubHub getting away with providing an inferior service?

This company is another classic example of getting so big and making so much money that "they don't need the business", and forget about the little things and treating their loyal customers with respect TO KEEP THEIR BUSINESS.

StubHub sold me obstructed view tickets without disclosing that fact, and when I tried to complain their crappy customer service gave me the brush off.

I had put my tickets on StubHub and the tickets were sold quickly. The date came and went for when the concert happened (which was on a Saturday). The following Tuesday, StubHub wrote me saying the people who bought my tickets weren't allowed past the check-in point. First odd thing that struck me was, what proof did they get from the ticket holders that they weren't allowed in besides word of mouth and second why was I told three days later and not immediately. Then they wanted me to give the original amount back, PLUS estimated $50.00 back in return fees and fees to keep the ticket holders happy. They wanted me to call up Ticketmaster and get some scanner report to see if they actually went through (long story short and many different answers later from Ticketmaster, I couldn't get scan report anyways because I had changed my credit card). Long story short, StubHub is just a scam.

I purchased 4 tickets to a concert through Stubhub. The concert was 300 miles away and was on a weeknight. When we arrived at the venue and presented our tickets for entry, the ticket scanner said our tickets had already been used, thus we weren't allowed entry to the concert. I phoned Stubhub customer service and was placed on hold numerous times. The agent said they were trying to get replacement tickets for us but after about 45 minutes they said it wasn't possible. They offered a refund but this does not cover the expenses of two hotel rooms, taking a day off work for 4 of us, gas for the 600-mile round trip drive, road tolls (Illinois), plus the hassle and waste of time in the whole deal.

Several times I've tried to list tickets for sale only to receive an error when entering the bar code. I am a season ticket holder and I know the bar codes are correct. I go back another day and the bar code works. This time I called the help desk, waited 7 1/2 minutes and was disconnected by Stub Hub. NOT Good. As expensive as it is to use the service, the technology and support should be first rate!

I contacted stubhub to tell them that something had happened & I was sold 6 tickets instead of 3. For another thing they stayed logged into my acct since Feb. Didn't even ask for my paypal password. They said it'd take 24 hrs to decide, yet they took the money from my acct even after I had filed a complaint & there hadn't been 24 hrs lapse for them to get back to me. It was $408. It was only suppose to be $204. Rip off!

I bought two tickets to a concert and ended up finding better seats so I listed the original two on Stub Hub. I progressively lowered the price and 24 hours before the concert the tickets went into a pending state giving me the impression they had sold. Two days after the concert I contacted them only to find out they hadn't sold. They went into pending because I changed the price through their edit feature (apparently I'm an idiot using edit feature to change prices). I was told this was my fault, too bad, have a nice day. I will never use Stub Hub again and will tell everyone I know not to use them. I have sold many tickets and this has never happened before. I will be sure it will never happen again. I lost over $100.00.

Deceiving seller fees. As an example I was selling 2 concert tickets and trying to find a price to set them at. It stated as follows. Your price: $315.00 per ticket. Buyer Sees: $329.45 and below this number is says (Fees included). Come to find out that about 4.5% fee in the fees included does not included the total and far from the 15% robbery they hit you with. I made 7% over what I paid $500 what a rip off!!

I had used Stubhub several times in the past without any problems. I recently bought a ticket for a Washington nationals game and when I checked out it asked for my security code on my card so I put it in, it then popped up again, so I assumed it hadn't worked. I receive two emails saying I had bought two seats when I had clearly ordered one. I called customer service and requested a refund for the ticket I didn't want. They told me that once I had bought the ticket, it was a done deal, so I'm being charged twice for a ticket I didn't purchase or want and am being penalized for their website screwing up. Safe to say I won't be back.

I had an extra pair of tickets that I ended up selling on StubHub to Dave Chappelle's show at Radio City Music Hall on June 25th. They were sold very quickly, but to my surprise two days after the event, I received a notification stating that the tickets were being claimed as 'invalid' by the buyer. Very frustrating as StubHub's version of the tickets was the only one that ever existed (aside from on my computer which were never printed) and I saw the buyers that evening as I attended the show.

I tried to sell 2 concert tickets on StubHub. I bought the tickets the day the concert went on sale, and found better tickets later on so wanted to sell these just to get my money back. A month later, the tickets sold and I was notified. Unfortunately, I wasn't near my computer and StubHub suggested they cancel the sale since I hadn't delivered the tickets the same day. StubHub then charged me 2x what the tickets were row in cancellation fees. $370!

Purchased 3 tickets for White Panda. 1 of the tickets was rejected at the door. There is no way to get help from Stubhub and you're left hanging. They will refund you the $ for the ticket but who cares, you didn't get in. Definitely do not travel to a venue if you're relying on a Stubhub ticket to get in. "Customer Service" could care less, must happen a lot. Buyer Beware!!!!!

On 6/11/14 I purchased 2 tickets for the Luke Bryan concert at Heinz Field for Saturday June 21, 2014 for a cost of $395 on StubHub. I received the tickets and realized my fiancé couldn't go so I scanned in the tickets I received and uploaded them on StubHub to sell. The tickets sold the day before the concert but the day of the concert I received an email saying my credit card was charged $75 and they cancelled the sale because I couldn't upload tickets that I scanned in (Even though I bought them on StubHub).

I listed tickets for sale on Stub Hub early in the morning, but found that the ticket pdf was security-protected. A customer service rep at Stub Hub removed the protection and e-mailed me the new pdf to upload. I uploaded it without problems, and she assured me the tickets were good to go. By 4 pm, they still did not show up on the Stub Hub website. I contacted Customer Service twice, and by 5 clock the supervisor still had not contacted me. This should have been a simple transaction, but it was a nightmare. Will not use Stub Hub to sell tickets again.

Buying tickets for concerts has become even more of a joke. With Live Nation and AEG owning most of the venues and controlling the primary AND secondary ticket sales, it is almost impossible to buy tickets at face value. Case in point: I was online and submitted a ticket order with AXS in the first 30 seconds of them going on sale today, and was told the show was already sold out. But one minute later, StubHub, which has an affiliation with AXS to be the exclusive secondary seller for AEG owned venues, (AEG owns AXS) had hundreds of tickets already available for sale at 3-5 times the face value. How is this legal?

I was scammed by StubHub. I called to order tickets for a concert and I asked if the tickets were guaranteed and I was told they were. They mailed the tickets to me. The tickets were lost. I called them to get them reissued and they refuse to do anything about it. They told me to purchase additional tickets and they would give me 25% off. They charge a huge service fee and yet they cannot replace lost tickets. Stay away from StubHub.