StubHub Reviews

Stubhub's system of fees are so needlessly complicated that it is quite easy as a first time seller to be duped as to how much you will actually receive for your tickets. For example, they have your ticket price - $100. They have the price the buyer sees - $110. Then they take 15% commission from your ticket price when your tickets sell, i.e., in this case $15. So from the list price of $115 on the Stubhub website, you as a seller are giving up $25 or approximately 23% to Stubhub. Now they may say that in fact the buyer is paying the $10 over $110 and the seller is only paying the 15% fee. However, since the buyers only see the all-in ticket price, you as a seller are really the one who loses out. Confused? So am I. I couldn't recommend Stubhub less.

We are not members of StubHub and have never used their services. Since early September our landline has received over 50 calls from StubHub regarding ticket transactions. Our phone number has been used as a call back number for over 50 transactions and counting. This could be part of a scam or fraudulent purchases or a systems error. Our numerous calls to complain and have the problem rectified has been met with the same empty promises. "Our safety and trust team is handling this and they will call you." It isn't handled and of course no calls from the team, if it even exists. Something's not right with their system - be aware.

I was in a buying "session" to buy ten tickets for $159.30 each. When I checked out, they emailed me and said the charge was $11,460!!!! I immediately notified them by their Chat Now button, you know the Fan Guarantee says let us know if you didn't get the right tickets. They are still telling me today that I owe them $11,460 for ten tickets I bought at $159.30. I WOULD NEVER USE STUBHUB AGAIN. BE CAREFUL! I'M GONNA HAVE TO GO TO COURT WITH THEM.

WARNING SELLERS!!! CHECK YOUR STUBHUB INVENTORY EVERYDAY EVEN THOUGH YOU PAY STUBHUB TO DO THAT JOB FOR YOU. Stubhub Rule: Completing your sales. As soon as your tickets sell, we'll send you an email with a deadline to complete your sale. The deadline to complete your sale is based on whether you told us your tickets were in hand or not - and if not, the date you identified as your In-Hand Date. To get paid more quickly, complete your sale as soon as possible.

Please remove your annoying commercial. It is the most annoying commercial with that loud scream. Then the commercial plays twice almost every time and its every other commercial I hear it. I fell like I have to turn my TV down every time it comes on especially if I'm in the bed watching TV and my husband has already fallen asleep because I don't want to wake him up with that stupid scream.

After following the steps to upload my tickets into a .pdf format and following the onscreen instructions, when the buyer bought my tickets I found out that the actual tickets could not be scanned and loaded into stubhub. I had the actual tickets and would have been happy to mail them to the end buyer. The game was 16 days away so we had plenty of time. Without talking to me, StubHub charged me $70 due to the mistake. I wanted to work with them and find a way to re-list the tickets so we could all make money, but I was told the only thing they could do would send me a dispute form.

I purchased tickets for the AL Division Series - 6 tickets and they charged my credit card. Got a call last night telling me the tickets "were no longer available". The seller apparently got a better offer and pulled them which they receive no penalty for. I, on the other hand, must now explain to 5 kids why they can't go to the baseball game as promised.

I was looking to buy tickets for a concert at Wembley, UK. The cheapest tickets on StubHub were well over double face value, some three or four times. All other major ticket suppliers had sold out of decent tickets, yet there were hundreds on sale at StubHub. However I searched elsewhere and managed to find a less well known but seemingly reputable company who still had a few good tickets left at face value. Obviously I bought those. In short, StubHub is simply a ticket tout who has cornered the market in this area. I can't believe there are people who find this acceptable. They are complete rip off merchants who are pretending to be providing a service for fans. This is a disgrace and I would urge everyone to avoid buying from StubHub and other sharks like them. To buy from them simply makes it more difficult for us all in the long run.

I have used Stub Hub many times in the past and never wanted to cancel an order but on 09/21/2014 I ordered 2 tickets to an NFL game with a Parking Pass total cost $982.26 and on 09/22/2014 less than 24 hours later decided I did not want to go. Here is where the problem lies. I first went into the chat room at 3 am was explained there was nothing they could do but help me resell the tickets. Obviously that's not what I wanted so I called three times spoke to their "Resolution Dept" and time after time was told the same story and in addition I was not allowed to speak to someone higher up. Here is a copy of part of their policy word for word:

Paid £287.51 for 2 tickets worth £80. Accept that is my responsibility. Lost tickets which StubHub say cannot replace. All other major ticket sellers do replace tickets. Why are StubHub getting away with providing an inferior service?

This company is another classic example of getting so big and making so much money that "they don't need the business", and forget about the little things and treating their loyal customers with respect TO KEEP THEIR BUSINESS.

StubHub sold me obstructed view tickets without disclosing that fact, and when I tried to complain their crappy customer service gave me the brush off.

I had put my tickets on StubHub and the tickets were sold quickly. The date came and went for when the concert happened (which was on a Saturday). The following Tuesday, StubHub wrote me saying the people who bought my tickets weren't allowed past the check-in point. First odd thing that struck me was, what proof did they get from the ticket holders that they weren't allowed in besides word of mouth and second why was I told three days later and not immediately. Then they wanted me to give the original amount back, PLUS estimated $50.00 back in return fees and fees to keep the ticket holders happy. They wanted me to call up Ticketmaster and get some scanner report to see if they actually went through (long story short and many different answers later from Ticketmaster, I couldn't get scan report anyways because I had changed my credit card). Long story short, StubHub is just a scam.

I purchased 4 tickets to a concert through Stubhub. The concert was 300 miles away and was on a weeknight. When we arrived at the venue and presented our tickets for entry, the ticket scanner said our tickets had already been used, thus we weren't allowed entry to the concert. I phoned Stubhub customer service and was placed on hold numerous times. The agent said they were trying to get replacement tickets for us but after about 45 minutes they said it wasn't possible. They offered a refund but this does not cover the expenses of two hotel rooms, taking a day off work for 4 of us, gas for the 600-mile round trip drive, road tolls (Illinois), plus the hassle and waste of time in the whole deal.

Several times I've tried to list tickets for sale only to receive an error when entering the bar code. I am a season ticket holder and I know the bar codes are correct. I go back another day and the bar code works. This time I called the help desk, waited 7 1/2 minutes and was disconnected by Stub Hub. NOT Good. As expensive as it is to use the service, the technology and support should be first rate!

I contacted stubhub to tell them that something had happened & I was sold 6 tickets instead of 3. For another thing they stayed logged into my acct since Feb. Didn't even ask for my paypal password. They said it'd take 24 hrs to decide, yet they took the money from my acct even after I had filed a complaint & there hadn't been 24 hrs lapse for them to get back to me. It was $408. It was only suppose to be $204. Rip off!

I bought two tickets to a concert and ended up finding better seats so I listed the original two on Stub Hub. I progressively lowered the price and 24 hours before the concert the tickets went into a pending state giving me the impression they had sold. Two days after the concert I contacted them only to find out they hadn't sold. They went into pending because I changed the price through their edit feature (apparently I'm an idiot using edit feature to change prices). I was told this was my fault, too bad, have a nice day. I will never use Stub Hub again and will tell everyone I know not to use them. I have sold many tickets and this has never happened before. I will be sure it will never happen again. I lost over $100.00.

Deceiving seller fees. As an example I was selling 2 concert tickets and trying to find a price to set them at. It stated as follows. Your price: $315.00 per ticket. Buyer Sees: $329.45 and below this number is says (Fees included). Come to find out that about 4.5% fee in the fees included does not included the total and far from the 15% robbery they hit you with. I made 7% over what I paid $500 what a rip off!!

I had used Stubhub several times in the past without any problems. I recently bought a ticket for a Washington nationals game and when I checked out it asked for my security code on my card so I put it in, it then popped up again, so I assumed it hadn't worked. I receive two emails saying I had bought two seats when I had clearly ordered one. I called customer service and requested a refund for the ticket I didn't want. They told me that once I had bought the ticket, it was a done deal, so I'm being charged twice for a ticket I didn't purchase or want and am being penalized for their website screwing up. Safe to say I won't be back.

I had an extra pair of tickets that I ended up selling on StubHub to Dave Chappelle's show at Radio City Music Hall on June 25th. They were sold very quickly, but to my surprise two days after the event, I received a notification stating that the tickets were being claimed as 'invalid' by the buyer. Very frustrating as StubHub's version of the tickets was the only one that ever existed (aside from on my computer which were never printed) and I saw the buyers that evening as I attended the show.

I tried to sell 2 concert tickets on StubHub. I bought the tickets the day the concert went on sale, and found better tickets later on so wanted to sell these just to get my money back. A month later, the tickets sold and I was notified. Unfortunately, I wasn't near my computer and StubHub suggested they cancel the sale since I hadn't delivered the tickets the same day. StubHub then charged me 2x what the tickets were row in cancellation fees. $370!

Purchased 3 tickets for White Panda. 1 of the tickets was rejected at the door. There is no way to get help from Stubhub and you're left hanging. They will refund you the $ for the ticket but who cares, you didn't get in. Definitely do not travel to a venue if you're relying on a Stubhub ticket to get in. "Customer Service" could care less, must happen a lot. Buyer Beware!!!!!

On 6/11/14 I purchased 2 tickets for the Luke Bryan concert at Heinz Field for Saturday June 21, 2014 for a cost of $395 on StubHub. I received the tickets and realized my fiancé couldn't go so I scanned in the tickets I received and uploaded them on StubHub to sell. The tickets sold the day before the concert but the day of the concert I received an email saying my credit card was charged $75 and they cancelled the sale because I couldn't upload tickets that I scanned in (Even though I bought them on StubHub).

I listed tickets for sale on Stub Hub early in the morning, but found that the ticket pdf was security-protected. A customer service rep at Stub Hub removed the protection and e-mailed me the new pdf to upload. I uploaded it without problems, and she assured me the tickets were good to go. By 4 pm, they still did not show up on the Stub Hub website. I contacted Customer Service twice, and by 5 clock the supervisor still had not contacted me. This should have been a simple transaction, but it was a nightmare. Will not use Stub Hub to sell tickets again.

Buying tickets for concerts has become even more of a joke. With Live Nation and AEG owning most of the venues and controlling the primary AND secondary ticket sales, it is almost impossible to buy tickets at face value. Case in point: I was online and submitted a ticket order with AXS in the first 30 seconds of them going on sale today, and was told the show was already sold out. But one minute later, StubHub, which has an affiliation with AXS to be the exclusive secondary seller for AEG owned venues, (AEG owns AXS) had hundreds of tickets already available for sale at 3-5 times the face value. How is this legal?

I was scammed by StubHub. I called to order tickets for a concert and I asked if the tickets were guaranteed and I was told they were. They mailed the tickets to me. The tickets were lost. I called them to get them reissued and they refuse to do anything about it. They told me to purchase additional tickets and they would give me 25% off. They charge a huge service fee and yet they cannot replace lost tickets. Stay away from StubHub.

I would like to file a formal complaint against the seller of these tickets. I was scammed. It was probably my own fault for not doing more research or reading the "fine print" somewhere, but I paid $100 each for tickets that I thought were seats because they contained a section number and seat number. Ends up they were simply general admission tickets with no seat. I could have walked up and paid $10 for what I got which was entry to the venue. I did not realize that I did not have a seat until I was in the venue. I spent several hundred dollars to travel to NY, rent a hotel room and buy these tickets to see a horse race to get to the venue and not even have a seat.

I was selling tickets to the 5/27/14 SF Giants v. Chi Cubs baseball game. I put the tickets on sale a couple of weeks prior to the game. I set the price equal to or less than comparable seats in my seating level. Daily, I lowered the price to ensure they were lower than any other tickets listed in my level. I was out of town and began to use the mobile version of StubHub. As I lowered the price, I noticed next time I logged in they were listed higher, this went on for 2 days before the game. There is no way I would raise my price and lower and raise it, there were 9 iterations of this.... On game day, I stopped using the mobile version and used the desktop version of StubHub.

Bogus Belmont Tickets - I purchased tickets from StubHub that were listed with a section, row and seat for ~170. When they arrived, they were 10 at face value sold through a private seller and they fabricated the section, row and seat number (all are completely FICTIONAL as grandstand is standing room/general admission). Unbelievable that they shill for this type of misrepresentation and then tried to justify it on the phone. We'll see what the attorney general's office thinks about ScamHub.

I have recently posted and sold tickets on StubHub. My complaint is the way they present the fees that StubHub takes from the ticket sales. Rather than simply state that the ticket will sell for $100 and you will receive $70 they present the sale as if they are trading stocks. They sell your ticket for a price that is 11% higher than what you receive. They consider that difference the buyer’s fee, and they also charge you a seller’s fee of 15%, there by taking a total of 30%. There is absolutely no reason to present the sale in this way other than to try and disguise the total fee from the consumer.

This review is for the Stubhub website. I purchased two tickets for New Orders San Francisco show from Stubhub, and of course they were going for 250% of face value. A couple of days after I paid for the tickets, I received an email from Stubhub saying that the seat numbers I purchased tickets were no longer available. They didn't apologize, and instead they offered me worse seats for the same price. I checked their website, and I saw that they had comparable tickets still available, but they were charging significantly more for them. I responded that I wanted seats that were comparable to what I paid for. They ignored my request, and said that I could either have the worse seats or cancel my order and receive a refund. Again, absolutely no apologies.

My eighteen-year-old son purchased two STUBHUB tickets on his iPhone for a Canadians vs Rangers hockey game. Tickets were printed one hour prior to the event. Upon arrival to their seats at the hockey game, they were pulled aside from security and advised the tickets they had purchased from STUBHUB at $112 each were youth seats (16 and under). They were then escorted out of the building and told if they wanted to pay an additional $90 each they would be permitted access. They were also told that this happens every game - STUBHUB purchases all the youth seats at the BellCentre at a low cost of $21 and sells them online for mass profit. STUBHUB does a poor job of highlighting that these are YOUTH seats.

This what I got from Stubhub regarding parking passes that I had purchased months ago. "We are contacting you regarding your recent PARKING PASSES ONLY George Strait Concert. Your seller recently informed us that these tickets were listed incorrectly and they are unable to fulfill the order. The tickets were listed below market value at $ 60 when comparable seating is well over $350."

My husband and I bought tickets from Stubhub for our teenage girls back in November as a surprise for the HAIM concert this Thursday 05/08/2014 at the 930 Club in Washington DC. We did this because the 930 Club sold out so quickly. They have been so excited, and have been counting down the days. The tickets are supposed to arrive 2-3 days before the concert date. When we hadn't received them yesterday, we decided to call Stubhub, only to find out that the seller hadn't sent them and have been unable to be contacted. Stubhub told us they would try to get tickets for us and would contact us today. We got the call a few hours ago, informing us that they were unable to obtain tickets elsewhere, but they would give us a refund. We can't believe this has happened. We haven't had the heart to tell our girls yet. They are going to be so upset and disappointed. This is the first time we have used Stubhub and it will definitely be the last!

Tickets always bought up by Stub Hub. Leaving none for the general public. Then they put on an enormous fee. There should be a law against buying thousands upon thousands of tickets, leaving the public at their mercy! Can't something be done!

I was buying two tickets for a concert. The tickets were advertised as being in Row GA, Seats 2013 and 2014, and said both seats were together. When I bought the tickets and downloaded them, I found out there were no rows or seats. The tickets were for standing room only. I have contacted StubHub several times via email and each response I get says that I got what I paid for. They continue to deny the fact that the tickets were advertised as having a row and seats, when no such row or seat existed.

My complaint about Stubhub is that they are greedy. It's disgusting how they can buy thousands of tickets from the Beyonce & Jay-z tour (which was presale) and have a nerve to triple the price on their website. I tried to get tickets on Ticketmaster and they sold out so fast because of Stubhub. I will be damned if I pay over $600 for a ticket that was just $167. Ticketmaster should ban Stubhub from buying tickets on the presale days. It makes it unfair to the fans who really wanted to see the artist, but aren't able to pay their ridiculous prices. I am beyond pissed.

I was changing my sale price of my tickets early morning on my cell phone, when my big fingers hit send by accident only to find out I sold my $260.00 tickets for $45.00. When I tried to quickly readjust to the correct sale price, the website froze not letting me back on to put my sale back to $260.00. Stubhub did repay and cancelled the order but I am liable to pay the difference in the sale of tickets which are to replace those cancelled tickets. My theory is once I accidentally put that reduced sale, Stubhub took the opportunity to grab them before I could get back to correct that quite obvious mistake.

Seems StubHub sells duplicate tickets to events and whoever gets there first, gets in the show. We bought tickets for Cher at the Mohegan, Sunday 4-5-14 only to be denied entry because someone else had already scanned the same tickets then they DID not live up to their entry guarantee by not up grading us to the seats they had available. Will never use this service again. Say refund will appear in 3 to five days, will keep you posted on that.

For a company such as stubhub which boasts "It's simple: We back every order so you can buy and sell tickets with 100% confidence" this could not be further from the truth from what I found out one fateful evening.

Last year I found a great deal on 4 hockey tickets and made the purchase for $20 each. 3 days later Stubhub called me and said the seller couldn't fill the order and my order was cancelled. I pointed out to them that their policy states that a seller can only back out within 48 hours, and if not he is responsible for finding replacement tickets. These were center ice tickets but Stubhub offered nosebleeds as replacements which I refused. I showed them seats on their own site that would be comparable, even a little worse, that I was willing to accept. They refused because replacement tickets "were too expensive". What?? How is that my problem?? I told them the seller is on the hook, and what's more this guy was obviously a season ticket holder because he had all the other games listed in the exact same seats. He just didn't want to sell me the tickets at that price after getting cold feet. I asked Stubhub to make him fill the order or buy me replacements, and they did nothing.

I've been a die-hard fan of Lady Gaga since the beginning of her career and when I found out that she would be closing down the iconic Roseland Ballroom I just had to go. Ticketmaster sold out literally within seconds leaving me to turn to Stubhub. I was a little skeptical, but I decided to give it a try and so I did. I bought an (overpriced) ticket in November 2013. I received a confirmation email immediately also with their Fan Protect Guarantee, which basically guarantees you that you'll get your tickets no matter what (Or else a full refund).

I'd purchase many tickets from them and never had a problem (knock on wood). I can understand from reading some of these reviews how some people can get scammed. ex. by making copies of the e-tickets. I do get scared sometimes when I show my e-ticket at the gate and to be told that it was used already, but lucky for me. I usually buy tickets that have instant email or pickup (pick up at a Stubhub location. I don't really trust snail mail.

Between the LMS and Stubhub this has been the worst consumer service. I can't even sell two tickets!!!! I can't even get someone on the phone! And then hanging up on me, deleting my account, waiting 6,8,4,12, to 24 hours for the listings to be active, to adding 3 e-mail to my account, calling someone and getting different answers! How do you call yourself a service!! If it's not that we have totallytickets going under us, and some people that can't speak English? Where can I get a job? I can tell anyone anything and not get fired. GREAT JOB and they mess something up and blame your computer!!!!! And now I believe I'm on my your special call list. Oh I won a cruise!

This company is terrible. I ordered Barnum and Bailey's circus tickets from them a week in advance and they managed to lose them in the mail. They contacted FedEx who couldn't track them. Instead of contacting me I had to live chat them. I gave them my contact information and asked that they call me, which they said I should expect a phone call. Instead the manager sent me an email explaining that they refunded my money without reprinting them or offering me other seats! I contacted another customer service agent via live chat, but the customer service agent was indifferent and hurriedly attempted to end our conversation by cutting me off and saying, "Is there anything else I can help you with?" I will never use this company again and you shouldn't either!

I bought 3 tickets for my friends to watch the Canadiens-Bruins game in Montreal. Once we entered the Bell Centre, we had our ticks confiscated, and were escorted out of the building by security for producing "child tickets". When I phoned StubHub, they informed me that there was a "disclosure" mentioned in the order that they were for children under 16 years of age. I NEVER saw such disclosure. Despite this, StubHub will not refund me and I am now out $450. I will NEVER EVER use StubHub again, and I will now make it a mission to let everyone I know how misleading this company is.

StubHub. Terrible! Where is the ZERO stars option?!? I left Nationwide Arena two hours ago unable to enjoy tickets to see my beloved Eagles on 3/5/14. We were turned away after producing our e-tickets because someone else was sitting in our seats. We purchased four tickets totaling more than $400 back in November 2013 and now have to not only miss the concert of a lifetime but call and haggle with our credit company for a full refund!! Stub Hub offers NO customer service phone number, only an email. Nationwide arena agents here in Columbus said this happens all the time. Thanks for ruining my evening and ripping me off Stub Hub!!

I am angry and upset. I didn't know what I was going to get for my girlfriend for her birthday. We both love the wwe. So the wwe announced that they will be coming to our town and the coolest part, it would be a couple day before her birthday. So I said ok I'll get tickets. I usually buy them from ticket master and I wanted to try something new. I found stubhub.com and searched their guarantee and liked it. I went to YouTube, liked a couple videos, so I said ok I'll try it. I was so happy and excited to surprise her but today is 2/28, I ordered the tickets 2/22. I understand it was a Sat. I saw on Monday I was charged and all and I saw that it was going to leave. I kept checking UPS, so you might say why am I unhappy. Well when I was ordering I didn't see and I paid 19.99 for UPS 2 day air. At first was angry but then I said way better I pay for a two day delivery and I'll get it Wednesday since it was shipped in Monday. So UPS says Us 02/24/2014, 2:37 am, order processed ready for UPS then says Dallas, TX, US 02/24/2014 7:00 P.M. Pickup Scan then it says Dallas, TX, US 02/28/2014 12:09 A.M. Departure Scan, then 02/28/2014 12:39 A.M. Arrival Scan then it goes on to other one.

I ordered tickets the beginning of December from StubHub for Daytona 500 on Feb 23 as a Christmas present for my daughter. The tickets were delivered to her without a hitch but on Friday, Feb 21st, 2 days before the race I get a call those tickets are invalid. I talked to several customer service people and on Sat morning spoke with a person who said replacement tickets had been found. This was after another set of tickets never arrived as they said the seller sent in a file they couldn't download them. (MMMMM sounds familiar from a couple of other complaints) So the third set of tickets were emailed to my daughter and she was able to print them. Next time they called me I was told refund for first set of tickets would be credited to my charge card.

The time it takes to receive your payment, well after they sell your tickets, is disappointing. I'm still waiting. And I used their preferred method. Uploaded the original PDF file, for instant download delivery, and chose to be paid into my PayPal account. The fact that StubHub and PayPal are the same company (both owned by eBay) should speed up the process but that isn't the case. So bottom line use Craigslist if you need your money sooner than later. Use StubHub if you want a huge chunk of the profits taken, and your money delivered to you when they feel like it.

I bought some Monster Jam tickets at stubhub.com for my brothers, my boyfriend and I. When I picked the section, the tickets that I picked said under disclosures child ticket. I purchased them thinking it was only one. When I received my tickets they all said child. I called and asked why were all child if it said read child ticket and not tickets. Turns out when it says child ticket it means all. Ha go figure. I said well I think your disclosures should be a little specific. I cannot do anything about it but to re-purchase 4 adult tickets and try to sell 4 of the child tickets that I have. Seems to me like a little too stupid of a choice. It was my very first time purchasing tickets there and I can tell you it is my last time. When someone can't respond to their customers with better options, they don't deserve their customers back. Will never go in their website again, and I will recommend to everyone not to go either. It's a bunch of BS.

First of all, Stubhub has promptly refunded my money. Stubhub claims that UPS lost my tickets. UPS says they were never shipped. Stubhub did create a UPS shipping label, but UPS records show it was never used. The seller supposedly had tickets printed from a pdf file that were to be sent to me via UPS. I paid for early shipment but did not get the UPS shipping number until the day I was to receive the tickets, three days before the play. Stubhub customer service suggested the tickets would still arrive before the play. They never did arrive.

I bought a ticket for Jay-Z in Atlanta. $163.00 was authorized on my debit card. Stubhub claimed that the order was "incomplete", but held my money via the authorization. They claimed they never charged my card. They refused to even call American Express to get a manual authorization, even though I provided them with a transaction number and a 24-hour phone number for American Express. American Express wanted to help, but Stubhub refused to help. This was a Christmas gift for my daughter. Stubhub stole Christmas from my daughter, and $163.00 from me. Stubhub claims they have to investigate. The 24-hour chat line was no help, as they claimed another department has to look into this matter. They take too long to resolve problems.

I bought tickets for Jay Z on Stubhub at a great price - $20 each when everything else was about $150-$200. Everything worked great, got the order confirmation page and link to download my tickets. Downloaded them, turned around and sold them on Ebay via Buy it Now. 48 hours later I got an email saying that my order was being cancelled because the seller had priced the tickets wrong. Whoa, wait, what??

I purchased tickets to the Beyonce concert at the Staples Center in LA for her show on 12/3/13 directly from the AXS website via pre-sale. When my sister and I tried to get into the venue with the tickets, they told us that someone already used my tickets. The Staples box office explained that I would need to talk to StubHub because it looks like someone stole my tickets and sold them online. I went to StubHub and they asked if I posted my tickets on any social media sites. I explained that I tried to sell my tickets on Craigslist for face value, but did not post any pictures of the tickets. However, I did remember someone from Craigslist who was interested in buying the tickets and asked for a picture to prove they were real tickets.

I sold some tickets on Stubhub - they did not process the payment as they say they would. They delay sending payments, and blame the policies on the USPS or PayPal, when in fact it is Stubhub's internal payment processing that delay's payments. This is a horrible customer service policy. When I asked to speak with a manager they said none were available - even when I offered to wait. Every part of their customer service experience was horrible, other than they were nice when offering terrible customer service.

I recently purchased season tickets on Stubhub and to my surprise I only received tickets to 1 game. After numerous calls to customer service I still don't have the season tickets I paid for. They have offered me a "coupon" for future purchases but not the season tickets I paid for. Are you kidding me?!?! My most recent experience has been a complete fraud and was told by Jonathon on the "resolutions team" that they couldn't stand by their online guarantee because "they wouldn't have a business if they stood by their guarantee every time someone got scammed like I did" on their site.

I have had a couple of successful StubHub purchases, but most recently this hasn't been the case. It was also interesting to read the review that someone was seated at the Bruno Mars concert and then another party holding tickets to the exact same seats were shown in. This also happened to us at the Bruno Mars Las Vegas concert and caused a big problem. (We live in San Diego and came to Vegas to see the show).

I ordered tickets from Stubhub. They withdrew money from my account and sent an email confirming purchase. I then received an email that the tickets weren't available because the sender wasn't sending the tickets. By the way this was hours before the concert which I had already paid for a limo to take four friends to the concert. I called Stubhub, explained the situation to several different individuals who hadn't the slightest bit of interest in rectifying this problem. After an hour on hold and trying to reach a supervisor, I was told all the supervisors were busy. With customer service this horrendous it's no wonder. They said they would call me back. I never received a call back. Do yourself a favor: use Ticketmaster.

The prices for tickets on this site are ridiculous. £197 per ticket to see Alter Bridge at Wembley. They are nothing more than scalpers. Just another way of touts buying up tickets on release and then selling them through this site. They sell it as a 'fan' to 'fan' ticket site. What a crock of **. There should be a limit on the % mark up tickets can be resold for.

I purchased 2 tickets to a concert from Stubhub 3 months ago. The tickets were to be delivered to me October 1st, 2013 - I had not received a tracking number or any other communication from Stubhub, only the confirmation of the order and the credit card had been charged. I entered a live chat and was assured that I was covered by their guarantee to get my money. I didn't care about the money - I wanted the tickets. They were purchased as a gift. After not hearing from Stubhub I called their customer support to be told that there were no tickets and that would issue me a refund. Unbelievable - what a sham!

Have to give a little credit to StubHub, specifically Nick R., for acknowledging my concerns and taking care of what he could. StubHub needs greater clarification on the e-mails that they send regarding Last Minute Sales (LMS) and how clients should specifically handle tickets they are submitting for such services.

I just got ripped off by Stubhub. I had extra tickets to Justin Beiber concert. I sold them on Stubhub for $35. I paid $70. I got the tickets from Ticketmaster through fan club pre-sale. I sent the tickets to Stubhub for the last minute ticket sales. A month after the concert, Stubhub emailed me and said the person who bought the tickets could not get into the concert and I have to refund the money and a gift card.

We sold our "One Direction" tickets that were no longer wanted. The concert was July 23, 2013 in Dallas, TX. The amount of money we were supposed to get was $510. It is now August 23, 2013, and we still have not received the majority of the money owed us. For some obtuse reason, three checks were supposedly drawn. One for $20 that was to be a "courtesy" since we've waited for so long, one for $210, and the third for $300. We have received the first two, but the third check is "missing." AND, we've had to make phone call after phone call to get the first two checks delivered. Promises were made that the checks were "in processing," they "were being drawn," they were being sent. All with an almost week's wait from phone call to phone call and promise to promise. This is ridiculous! I will never use Stubhub again, and I will never recommend this service to anyone. SIX weeks to receive our money is unacceptable. Buyer BEWARE! Seller BEWARE!

Beware of this service...Bought 4 Bruno Mars tickets for 1200 with their customer guarantee. Arrived at venue and was seated. Another patron brought in tickets with the same seat numbers. He was a season ticket holder for the arena and I was told that his tickets trumped mine. We had to be reseated in a lower level section! Very embarrassing turn of events since I had clients invited! Won't be using this service ever again!

I recently sold my Robbie Williams tickets, Wembley, July 2nd, 2013. Buyers, please be aware that your mobile number will be printed on the address label that sellers will use to send your tickets via UPS for the whole world to see. The printed label I used and tried to post with UPS wouldn't be accepted by my local outlet as he couldn't scan my parcel. I decided to spend extra GBP6.40 to send special Delivery 1st class so the buyer would receive her tickets in time. I used her mobile number to text her of my situation out of courtesy and she repaid me by complaining to StubHub that I, being the 3rd party, had contacted her (which is against their terms???) so they then sent me a threatening email pointing out in their terms and conditions 44.1 that I shouldn't have done so. But they didn't point out to the buyer that I could only contact her because as I said earlier StubHub prints buyer's phone numbers on the delivery slip for all to see.

Sold tickets via PayPal - then I was informed by StubHub that I would not be paid until 10-14 days after the event, which is 2 weeks away, and then I will be paid by check. I had to use UPS for delivery which, for me in the UK, is a 50-mile round trip. I posted tickets by UPS. Now they are saying there is no record of postage. Also, they are saying if the person says they couldn't use the tickets, I will not be paid - it is their word against mine.

I put tickets up for sale on their website because I couldn't go to the concert. Someone purchased them from the website and now, a month later, I have yet to be paid from Stub Hub. They sent an email leading me to believe they've sent the check... It's a month later and no check. When I called in asking for my money, they tell me they will reissue my check. The exact same thing happened the first time I ever sold tickets on their website. I thought it could legitimately be a mistake. Now that it has happened the exact same way, TWICE, I have learned my lesson. I won't be using Stub Hub anymore. I am STILL waiting to get my money from them.

I received an email from StubHub stating that I had purchased tickets for $800. It was paid for via my PayPal account, and StubHub can access the PayPal account without my password. When I called to speak to "someone in Fraud and Security", I was told that you can only contact them via email... How messed up is that?

I bought two tickets to the Selena Gomez show this past Saturday. Nowhere listed on StubHub's site was it a paperless show. I received my tickets right away and they looked completely fake! It looks like this seller just had a template of a TicketFast ticket and just typed in that concert/seats these were (no one at StubHub had any clue of what I was talking about on this - a template? I'm not sure what you are talking about). They had an order number stated on the tickets. I called Ticketmaster, and they told me that it's not a valid order number. They also told me that I wouldn't get into the venue because the sections that I bought were in the paperless ticket area. At the same time, I ordered two new tickets through Ticketmaster.

A friend and colleague of mine asked me where he could get front-row Rush tickets for the July 4th show at Summerfest in Milwaukee. I started with the connections that I had and I was finding that decent up-front tickets were coming back just under $1,000 (for row BBB -- second row). I told him to check Stub Hub, but said to beware that they charge pretty high fees for you to buy the tickets, and the seller to sell the tickets.

I went to their website via my iPhone where I found tickets available in section FB19 row 1 which showed 3 tickets available at $100 each. After double checking the seat locations, I agreed to purchase two of the three tickets or so I thought. After waiting about a week, I received the tickets but not the seats I purchased, I received front row grandstand. I immediately contacted them and was told that I must have made an error when ordering because the seats that I supposedly ordered were over $400 each and the receipt they sent me indicated grandstand seats. I was absolutely positive of the seats I ordered as I double checked the seat locations on my computer prior to committing to purchasing just to be certain.

This company charges $136 for a ticket that only costs $54. I understand about making profit but almost 300% mark up?! This should be illegal.

My wife bought 3 tickets to a Canucks game for Friday, Apr. 5 and flew from NYC. When she got to the venue, the tickets were fake! I want to sue them. Don't buy anything here please!

"If it ain't broke, don't fix it." This year: 1) costs went up and meanwhile functionality went down; 2) inability to list multiple seats and dates forces seller to individual to have to post each and every set of seats and for every date, whereas before you could click multiples and post all at once - major setback to customer experience and ease of use; 3) no longer can mouse over individual sections to see pricing and sales for each individual section, rather only can view all sold or for sale items in whole ballpark.

I purchased four tickets for the 12-12-12 Benefit Concert through StubHub. A few days later, I discovered that I would not be able to make the event so I decided to sell the tickets on StubHub again. All of the profits were supposed to go to charity to help the victims of Hurricane Sandy. Now, almost a week after the concert, StubHub informed me that the purchases of the tickets that I had bought and sold (through StubHub) were invalid and the order had to be refunded. I do not see how a customer can take a week to realize that he/she had been denied entry at the gate. Unless, he/she just discovered that they could get a refund after attending the concert if they made this simple claim. All of this, of course, was after I had already sent a check to Sandy Relief with the profits that I had made. When I contacted StubHub, they assured me that I would be getting paid as planned. However, StubHub now refuses to reply to my emails and are not contacting me about this problem.

On 12/3/12, I purchased 10 tickets to the 12/12/12 benefit concert at MSG for my company employees/holiday party. I received confirmation and FedEx hard copies of tickets on 12/4/12. On 12/6, I received a phone call that the tickets were "invalidated". I worked with customer service to replace these and received confirmation and a download link to print the tickets on 12/6/12. The morning of 12/11/12, I received another call stating that these tickets were also "invalidated" and were no longer good. This is not a one-time occurrence but a systematic problem where tickets are being sold multiple times.

I am writing to you out of total desperation. I have purchased tickets to the Justin Bieber concert in Miami this upcoming January. My home was burglarized and the tickets were stolen. I have contacted StubHub to have them reprint the tickets and they told me that they are unable to do so because the owner of the tickets said the vendor (Ticketmaster) does not want to reprint the tickets. I have contacted both Ticketmaster and American Airlines Arena and they have informed me that they have plenty of time to reprint the tickets before the concert.

Cancellation of Legitimate Sale: On September 19, 2012, I listed two tickets for the event "J.K. Rowling (Relocated from Rose Theatre at the Lincoln Center) at David H. Koch Theater" to be held on October 16, 2012. There was a lot of confusion at Lincoln Center about this event. Tickets went on sale on their website the evening before they were actually supposed to (went on sale 9/9 at 10 pm and were supposed to go on sale 9/10 at 10 am). Due to the huge popularity of JK Rowling and the uniqueness of this event, it sold out in minutes.

It was all over the radio that Rihanna would be at the Barclays Center in Brooklyn on May 4, 2013. Tickets were to go on sale on 09/21/2012 on the Ticketmaster website. Knowing that I wouldn't be around to get first dibs at floor seats, on 09/20/2012, I went to StubHub.com and surprisingly they were already on sale. So I grabbed 2 tickets at $207 each as opposed to $171 on Ticketmaster (I checked after they went on sale). Might I add, I also paid an extra fee to have the tickets sent to my email immediately and I even printed them out. I purchased the tickets for my husband and myself and we were both very happy. We locked our tickets away and were very excited even though the concert was almost 8 months away.

I went online to buy tickets for Matilda and they were $122. I then went to StubHub and they were $177. I got StubHub from my daughter, so I called her and let her know that Stubhub was ripping people off. I waited a week for an answer from her, and she said she will look into it. Well, she didn’t. So, I went back online to buy the tickets myself from the theater, and they were all sold out. This StubHub company is a rip-off company, and they should be out of business. They are scalpers. They should be held responsible for what they do to people.

I purchased 3 tickets on StubHub.com on September 7th for Powerhouse (schedule, October 26; ticket price $18 times 3 tickets). I received a confirmation email confirming my seats. The tickets were a birthday gift for my best friend and her girlfriends. Immediately after receiving the email, I noticed the seller didn't provide seat info. I emailed customer service in regards to the seat info. I received a response. I thought the email was reassuring I would get the seat I paid for. Wrong! About two days later, I received an email cancelling my purchase.

Let me start off by saying that I have purchased tickets once before on StubHub and had no problems. However, I recently went to purchase tickets for The Book of Mormon tour in Los Angeles on their website only to find significant amounts of price gouging. I was comparing tickets on Tickemaster and on StubHub for the same seating areas. Tickets that were selling on Ticketmaster for $70 were going for $200 on StubHub. How is this legal? Needless to say, I purchased the fairer priced tickets off of Ticketmaster. StubHub is just legalized scalping.

My husband and I were purchasing tickets to an Atlanta Braves game in September that he wants to take our sons to. He purchased tickets near first base and immediately received an e-mail saying the tickets were purchased in the outfield! The tickets are now bought at double what he would pay on site the day of the game and in a section he doesn't want to sit in. Stub Hub has given us the runaround on the phone saying they will call back in 48 hours. They don't. We call and again they say they are having their IT team look into it. Again, nothing. Finally (after our credit card has been charged), they say, "Sorry. We aren't going to help." They will not refund the money even though we called within five minutes of the error on their site. We have bought from them before, but will never purchase from them again. Worst customer service I have ever seen and I do lots of transactions online!

I wanted to check into getting tickets for the Rush concert in Toronto, Canada on October 14th. I checked the Rush official website as well as their official ticket retailer. As of this moment, they don't even have a date set for tickets. All they say is "coming soon". Yet I went over to Stubhub and guess what? Not only are they selling tickets for that show, they are telling people specific sections and rows as well as saying "tickets are almost sold out". It seems to me that something fishy is going on here. Those tickets have to be fakes. There is no way someone like Stubhub (or their sellers) could possibly get those real tickets before even the official fan club or ticket retailers can! I did email Stubhub to tell them that those tickets were probably frauds. I doubt they will do anything about it nor will they notify the people who bought them! I did notify the official sellers as well as Anthem Records to what's going on. I don't know what can be done though.

Price gouging tickets - I would like to know how companies like Ticketmaster can sell for a venue with tickets priced at $20-$70, never sell to the public, but they sell to StubHub and other companies for only that amount? In return, those companies sell to the public at a cost of 300-500% more. How is this fair to the consumer? Thank you.

Beware! StubHub lists concerts that don't exist to get you to buy! StubHub listed 3 venues in NYC for tickets for “The English Beat” in two weeks of March 2012. I clicked on the highlighted in blue listing for "The English Beat" online. Lo and behold, when I checked out I have 2 tickets for Orgy, an English band I've never heard of! Not only would StubHub not refund my money, they claimed my seat tickets were picked up on the night of the event on my dispute claim with Amex! I never went to the event. It looks like they sold the seats twice, so of course the other ticket holders picked them up! What's craziest is before I purchased the tickets, there were three NYC venues listed with English Beat tickets for March. Those listings mysteriously disappeared after I checked out!

StubHub is a scam. They do not list their fees, which are incredibly high, until you check out. They should clearly list the full price you'll have to pay when looking at tickets rather than make you think the list price is what you'll be paying. Secondly, when you sell, they take a commission out of your asking price, even though they already are going to add a huge fee onto your asking price. Essentially, they're charging both the buyer and seller a huge fee and raking in the dough. It's an unfair practice.

StubHub Fraud: StubHub has become a criminal enterprise. They were good until last year when they amended their policies to allow false tickets to be sold pending sale to other higher paying customers. They offer no guarantee other than refund of purchase price for lying about tickets. They baited and switched me twice before I told them to ** themselves. The customer service is run by Tea Party Activists in New York that will scam you and lie while switching your tickets to ** seats for more money. They are the lowest of scum just like Meg Whitman, the eBay troll and cadaver fornicator. Do not use StubHub. Sue StubHub, they are the Santorum of ticket sellers. If only they ever sold tickets.

StubHub is selling tickets they don’t have! I bought tickets for Blue Man group and the "seller" never uploaded my tickets. I called StubHub and all they could do is try to call the seller (which all they had was a business line, it was a Sunday so what good does that do), or send him an email. Come on people, who doesn't get a cell phone number from the seller?! Bottom line is I bought tickets from StubHub that they never even had! They did nothing to try to apologize for the inconvenience they caused me and my family. Never buy tickets from StubHub—they're frauds!

I purchased tickets from Stubhub only to find out when I got to the stadium the ticket had already been scanned. I purchased another ticket to get inside and met the other ticket holder. The ticket was sold twice, once by Stubhub and once by another ticket broker. They only want to refund the purchase of one ticket, although the entire event was ruined for all three fans. Obviously, Stubhub does not have the ability to track tickets previously sold. I believe this to be clearly fraudulent.

I ordered tickets through stubhub.com. Now Stubhub is claiming that it was a fraudulent transaction because they do not have order number beginning with 5's. I purchased 6 tickets at $150 each and with fees it came to over $1000 and they continue to claim it was not through them.

I have purchased two tickets out of state for a concert which were around $150. Mind you, I go to a lot of concerts and have purchased many sold out tickets from their site with no problem. This concert is a little over a four hour drive from where I live. I received the tickets in the mail and everything seemed up to par, but once we arrived at the concert, my friend and I were turned away because someone had already used the same barcode to get in. The security told us we had the original tickets but oftentimes, people either scan or take pictures of the tickets sold on StubHub to make duplicates (plus, I'm a very small girl, can you imagine how embarrassing it was to be escorted out by security?). They also recommended never using StubHub because it happens there all the time. All anyone needs to get in to the event is the barcode.

I listed Alabama football tickets for sale. I listed them in Row 1 instead of Row 19 and did not notice I had done this until I confirmed the sale. I immediately called Stubhub, told them and they notified the buyer. They then called me back and told me the buyer was fine with the tickets, but then charged my account a $42.05 fee. I emailed back and forth many times. Each response I got from them was a different reason for the charge. There was never any indication that the buyer was upset with the honest error. I believe Stubhub is scamming people. When you have to give them your credit or debit info to sell tickets, beware because they will charge you without notification and give you false reasons for the charges. I intend to report them to the university and to the BBB.

I sold tickets through Stub Hub and accidentally put the seats in the wrong section. They were sold and upon receipt, the buyer notified them they were wrong. Stub Hub charged me a 15% commission on the tickets. They then debited my credit card the cost to get the buyer an "equal or better" seat, which I am sure they charged an additional commission on. Then they charged me an additional fee 6 days later. My problem is that they initiated all of the charges without notification, without an explanation of the charge and without authorization to do so, as well as double billing commissions. Their customer service is rude and awful and their communications are horrendous.

On Saturday, June 6, I went into the StubHub.com website to purchase Jonas Brothers concert tickets in Phoenix for my daughter. I located tickets in Section EEE Row 4 for $115/each plus fees. I in good faith agreed to purchase two. I entered my personal and billing information and submitted my payment. Upon receiving my confirmation, I saw that the tickets were switched from Section EEE Row 4 to Section 120 Row S! I immediately contacted StubHub by email and by phone. I was told that there was nothing I could do other than resell the tickets at their site for a fee. I explained that they had committed "bait and switch" by presenting one set of tickets and then switching them out with another set of tickets. They refused to refund my money or stop the sale from going through or even investigate their error. They instead accused me of committing the error even though I had two witnesses who observed me making the purchase. They refused to admit that they might possibly have an error on their website. When I went back into the website after reporting the error, they had repaired the problem, but not in my favor. I was still out the money for the tickets I did not purchase and did not want. They covered their error by placing the tickets I had originally purchased back onto their website for repurchase.

I ordered tickets for the Celtics game if they made the playoff round 3. I placed the order, StubHub was supposed to temp. hold my credit card until it was known if the game would happen. They did not; they charged the account and sent tickets to a non-game. I had to call and ask them about a refund before they decided to send out emails stating they wanted tickets back. I sent back tickets which they signed for on 5/21 and now they are telling me it could be 3 weeks until the refund is processed.

StubHub is listing tickets for Jimmy Buffett's October 21 concert in Seattle. That concert has been cancelled. This activity is confusing to the fans who may purchase advertised tickets to a show that doesn't exist at this time.

StubHub is sending me unsolicited emails, and when I've tried to unsubscribe, I have not been able to. When clicking to unsubscribe from an email, I am led to a URL, which loops me back around to asking for my email address (as step1 of 2) to unsubscribe. This is illegal and banned by the CAN-SPAM Act. Additionally, when calling their customer service number (1-866-788-2482), I was looped around to providing my email address and was told they could not remove me - only I can remove myself from the database by logging into my account. Please help others and me by forcing StubHub to adhere to the law!

I ordered tickets for my wife and my daughter to see The Little Mermaid on Broadway. I put in all my credit card info, bought 4 tickets and felt relieved to have mother's day in the bag. I received an email the next day stating that the tickets were no longer available and they had a set of 4 to replace them. Okay. I gave them a call to learn that these replacement tickets are almost 3 times as much. Plans are all screwed up now, and my wife will get stinking flowers again? This was yesterday, so I'm yet to see if the credit card has been charged. Up to this moment, no charge has been made; however, I'm hearing of stories about people being charged and I will be furious if this occurs. Why sell something that doesn't exist? I am done with Stubhub, and for that matter, any purchases over the internet. Just thank Stubhub. I mean, hey, I am a potential loyal customer. So much for doing any business over the net. Last straw.

I got ripped off! Said they had tickets for David Matthews, which I purchased in row G. Two days later, they sent me an email and said, "Sorry, you can't have those tickets, but you can have some one section over (worse) and in row S." I'm not able to get comparable tickets now. It broke the hearts of my son and daughter.

I purchased tickets for a Canadian show (face value $114 each). Someone on Stubhub was reselling it for almost double the price. It was a stretch, but I really wanted to go. I paid about $500 total after calculating in Stubhub's ugly "service fee." Not to mention the mandatory FedEx charge. I got the bill a few weeks later and it had charged me $700 in Canadian dollars. I find it extremely ignorant of Stubhub to not have sellers listing the currency used (it did not show up anywhere during the purchase nor was it in the confirmation). The fan protect guarantee is a joke. They are protecting themselves. They refuse to let me contact the seller to work something out or even tell me the state/province in which the seller lives so I can cite that state's laws for reselling tickets.

I just had the same issue that you had with playoff hockey tickets. The tickets were returned to me the day the event took place, and since I was out of town, I couldn't use them or sell them to someone else. The kicker is that they didn't even notify me the guy was sending them back. I didn't find out until 3 days later when I returned and the tickets were on my doorstep. I then had to call Stubhub to find out that they say it isn't their responsibility but that they also charged me another $120 for replacement tickets. So I ate two $90 face value seats and was charged another $120 because some guy had buyer’s remorse and Stubhub says it is my fault.

I tried to order 2 tickets to see the July 21 Dave Matthews show at Jones Beach. After entering all the required information, including my debit card information, when I got to the final screen, it said it was not available right now and to try again. I did this a couple of times to no avail. I decided to just exit the site and purchase another time. I have purchased tickets before on Stubhub and been satisfied. The next day I noticed that my bank account had been debited the full amount not once but twice by Stubhub. When I logged onto Stubhub to check the order status, there was none. So now I am in the process of trying to get the double payment credited back to my checking account. I emailed Stubhub but haven't heard back and so far have had no luck on the phone. It is very frustrating to say the least, and I am out $600!

I ordered two tickets to James Taylor concert in Tulsa, Oklahoma, (Brady Theatre) on 5/4/09. I was specifically enticed to purchase these two tickets by designation as aisle seats (at approximately 3-4 times face value) with specific reasons for desiring aisle seats. Every piece of documentation I have as well as StubHub's admission describes my purchased seats as aisle seats. However, they refused to rectify the situation and I am stuck with seats not on the aisle. I feel I have been defrauded and cannot trust the representations made on the StubHub website and would advise other potential customers to proceed with caution. My understanding of their policy would allow me to offer tickets to any venue as aisle seats to entice a higher selling price and then default on my promise and send similar tickets in the same row but not on the aisle. I would never have purchased these seats without the aisle designation. I am out $621.93, not to mention several hours in wasted time attempting to rectify the situation, as well as emotional distress in being defrauded.

My girlfriend bought tickets to the Redskins-Giants home game from StubHub for our third year anniversary ($498.15). We had dream seats, 11 yards back from the Redskins bench, for an important division game. We took a Redskins bus to the game and were ready for a great time (it was my first Redskins game) despite the rainy weather. We got into the game without a hitch, grabbed some drinks, and headed to our seats. About 15 minutes before the game began, a gentleman approached us and told us we were in his seats. I explained that we had purchased our tickets from StubHub and were in the correct seats. I was told the man was a season ticket holder and "his safe was stolen", which included his season tickets. He explained that this problem had occurred at previous games and that we would have to go to the security office and work it out. No problem.

I bought 2 tickets to the Flyers vs Panthers game for April 7. My boyfriend and I took off work and got a hotel for the occasion. When we arrived, we realized the tickets were dated for March 26. They sent me the wrong tickets! If that wasn't enough, I called them that night and was on hold for an hour. So I emailed. It says they get back to you within 12 hours. A week later, I have been on hold for over 5 hours (8 phone calls) and sent 6 emails. I received no response. I finally got in touch with them today and I was told they could not refund my money because they have no record of me writing to them and it's not their fault that I received the wrong tickets. I am so disappointed.

OMG. Okay first of all, Stubhub is a third party seller. They provide a portal for idiot scalpers to sell their tickets. It isn't actually Stubhub who sells you tickets. We purchased two tickets for Britney Spears during the special pre-sale on Stubhub. The tickets were priced for $150 on the ticket. Well, we paid a whopping $700 for $300 tickets. This is and should be illegal! This is price gouging/scalping and should be illegal, but consumer agencies do nothing about this. In fact, Ticketmaster and Staples Center have great relationship with them. We feel totally swindled. This is totally fraud!

I bought tickets online from Stubhub for a Detroit Pistons game. I ordered 4 suite level tickets for suite number 118. When they came, they were regular section 118 tickets that are on the opposite side of the court as the tickets I ordered and obviously not in a suite as I expected. I told them about it and they said that the tickets were suite level, not suite tickets. I talked to the Palace of Auburn Hills about this (the place the event was taking place) and they said that any ticket labeled as suite level would be in a suite. When I told Stubhub about this, they said that the Palace was wrong.

In October of 2008, I purchased four tickets to the first game at the new Yankee Stadium. I purchased the tickets through Stubhub for $1,987.55. Of that amount, $1,796.00 went to the owner of the tickets, $179.60 went to Stubhub for their commission and $11.95 was added for shipping and handling. Several days after I purchased the tickets, I received an email from Stubhub confirming that my tickets would be sent to me on April 11, 2009. The game is scheduled for April 16, 2009. In mid-March, I received an email from Stubhub that my tickets were ready to be downloaded online. When I complained that I did not own a printer and was not required to own one when I purchased the tickets, Stubhub replied that I would have to find a computer with a printer and download the tickets.

Bad service. They did not list tickets properly. Tickets did not sell and would not refund the money. I lost $400. Long wait times when you call and very rude representatives. Avoid this business at all cost!

I cannot buy tickets to a concert that is 7 months away at the box office, because they are sold out after just 2 days. I tried buying baseball tickets that are a month and a half away, but those seats were sold out. However, all of those seats are for sale at online scalping websites where people are marking up the prices on tickets. Something tells me there is no law being broken, but I just wanted to vent about how fans are getting ripped off in the name of greed to a practice that I thought was illegal.

I purchased 4 tickets from Stubhub to Seattle Supercross for April 18, 2009. I received them in 2 days, only to find out they were 4 Junior tickets (ages 2-12). I called and emailed every day for over a week, being reassured each time that they were searching for replacements. After reading all of the complaints, I have almost given in to the fact that I am out $214.35 and that my son, who will be home on leave from Iraq, might not be seeing the Seattle Supercross in person this year. If that is what takes place, I will, over and over again, post warnings to others anywhere and anytime that I can.

I would like to tell you about an experience that I just had with your StubHub that I do not think is right. First of all, I have done a lot of business with them and most recently have purchased some tickets for the opening game at Yankee Stadium coming up in April. I live in the State of Florida and will be traveling to New York for this big event. When I purchased them back in November 08, I was led to believe that the tickets, which I paid for, would be mailed via FedEx to my home. This weekend, I received an e-mail with my tickets attached for printing. Needless to say, I was unhappy with this, as I am a collector who was looking forward to the ticket itself. This game is History as the first game being played in the new stadium.

I purchased tickets to a concert taking place on March 31 in NYC (Lady Gaga). I ordered my tickets on March 11th. The seller confirmed the tickets and provided me with a Fedex Tracking number. Today is March 30th and I still have not received the tickets. They were never mailed. I've been emailing and calling Stubhub to let them know about it. All they have been willing to do was email and call the seller, who has been unresponsive for 3 weeks! Now, luckily enough the concert got pushed back to May 2nd. This gives everyone in this deal more time. But I made the point to Stubhub that this person hasn't responded to any of the attempts made to contact them. How much longer do I have to wait until Stubhub realizes that this seller went sour on the deal? I want the tickets in my hands now and not at the last minute on May 1st.

I purchased 4 Yankee opening day tickets from Stubhub. I was directed to their website from the Yankee website. My husband and two sons are big baseball fans. I paid $1324.88 for 4 bleacher tickets to be there on opening day because of the significance of the new stadium. I received notice my tickets were ready as e-tickets only, and that there would be no actual ticket for us. I paid $1324.88 for 4 tickets with a $25 value each and we want the actual tickets for keepsake.

I recently attempted to sell a pair of Vancouver Canuck tickets through your site. I received notification that there was an offer for my tickets which I confirmed and shipped as directed. Later I was contacted by a representative from StubHub indicating that the buyer was not satisfied with the tickets because they were situated in an alcohol free section and that they would be charging me for the difference to find the buyer with replace tickets. I replied to the email that I was not prepared to pay for replacement tickets and simply requested the order be cancelled and my tickets returned to me. I later discovered there was an unauthorized transaction on my credit card for the sum of $142 as an employee at StubHub took it upon themselves to upgrade the purchasers tickets and charge the difference to me.

I bought 2 tickets to Billy Joel/Elton John concert for Nov. 4, 2009. I purchased them via online with their website on 3/18/09. They emailed confirming they had received their amount of $715.95 and that I would receive a second email when the ticket holder selling the tickets confirmed the email they sent to them. I received a second email a few hours later. It said that the ticket holder didn't actually have the tickets as of now but would have them in 7 months on Oct. 20. I called their 866 number and spoke to a phone salesperson. I asked them why would it take them 7 months to send me the tickets when in fact Ticketmaster sold out of all tickets within 3 days of the concert going on sale. They had no answer for me but only said that there isn't much they can do and on Oct. 20th, if I hadn't received the tickets to contact them to find out what's going on. I was livid!

I had purchased 2 tickets for the NKOTB concert at 1st Mariner Arena, 3/19/09. I received the tickets and yes, the tickets are in section 2, row AA, seats 11 & 12. The problem here is that the seller's comments say they are Front Row/Center seats. This is a complete lie. The tickets are actually 27 rows back from the stage. In NO WAY are they front row. When buying the tickets this cannot be verified since the seating chart only shows sections not rows. Per StubHub they are not responsible for seller's comments. I think that if they advertise one thing that is what you should get. In no way could I verify that AA was in the back because the seating chart does not show row only sections. I paid $140 per ticket for a ticket that face value is only $65 and feel like I have been taken advantage of.

First, I ordered a set of tickets (face value $21 each) for the front row, on the home side for a Boston University hockey game (last one of the season!). A few hours later, I have a voice mail and email from StubHub asking me to please call them, there has been a problem with my order. When I call them, they tell me that those tickets were not available when I ordered them - the seller sold them to someone else. Then why were they still listed as available on the website? That happens sometimes. So they said I could cancel my order (I wish I had!!) or there were tickets available on the visitor's side a few rows back for the same price. Considering I already told my boyfriend (the tickets were a birthday present!) that I was bringing him to a game I said, "That was fine," and got the not as good tickets for the same price. Day of the game comes... Show up at 7 like the ticket says and we cannot figure out how to get in. The doors are locked and no one is around. The game got changed to 2 pm.

I went online to purchase tickets for Billy Elliott by doing an internet search for Billy Elliott. I reached a site that sold the tickets. There was a logo for StubHub. I purchased six tickets and it is reflected in the confirming email that I received as follows: Price per Ticket: $119.99; Quantity: x 6; Subtotal: $719.94; Service Fee: + $71.99; Shipping Services: + $11.95; Order Total: $803.88. In fact, when I got the tickets, the face value was $41.50 per ticket. The $71.99 service fee was misleading because that is actually the service fee for EACH TICKET. I went back online and there is, IF THEY SCROLL DOWN, a notice that You are buying tickets from a third party.

I ordered tickets from Stubhub at Stubhub.com and when the tickets arrived there was a large paper with them telling me to check my tickets carefully. This should have been a tipoff. I looked them over carefully but carefully enough! I took my husband and my niece and her husband to Radio City Music Hall for a very special concert, and when we handed our tickets to the ticket taker it turned out they were for the day before. I had not noticed that they were for the wrong date! I realize this is my own fault in part, but when I made the purchase I was on the phone with my niece and we talked through every step of it, and never once considered going on that Friday, only on Saturday. We had a hotel booked for Saturday and we both had it on our calendars for Saturday.

I bought two tickets for the Stanford/Cal women's basketball game. When I opened the envelope, I realized that the fan who sold them to me through Stub Hub did not in fact send me Stanford/Cal tickets--but two general vouchers for Stanford athletic events with the caveat that if the game was sold out, the voucher wouldn't get us in. The Stub Hub person told me to fax in a copy of the vouchers, which I did. This game is always sold out. The supervisor Jeremy sent me an email saying there was nothing he could do because I hadn't called within the 7-day limit of receipt that Stub Hub uses. Be warned! If you are out of the country and can't check your tickets within 7 days, tough luck and more power to fraudulent sellers! Stub Hub and the fraudulent seller win.

I have used StubHub several times, and have found that the value of the tickets that were sold were pretty much in line with the value of the tickets. However, I just purchased tickets for Valentine's Day, to take my boyfriend to the Opera. I paid $140 EACH for the tickets. Come to find out, when I get the tickets, that they are a value of $27.50 each. This is an embarrassment. When I called StubHub to discuss the situation, they were polite, but hid behind the fact that StubHub is a place for sellers to get rid of the tickets. Apparently buyers have no way of knowing whether they are buying tickets of value. This is a miserable experience, and would rather just go through a ticket broker or Ticketmaster moving forward.

I've listed my tickets on Stubhub for the last 5 years and the other day I sold 4 tickets lower level center court. On game day, 2 hours prior to tip-off, the buyer calls and tells Stubhub that he had received nosebleed tickets and for a different game, not lower level center court for the game taking place on that day. I informed Stubhub that is impossible because I only own lower level seats. Apparently, this buyer faxed a copy of the 4 tickets, which at this point I'm positive he bought elsewhere. Anyhow, Stubhub decides to get him replacement tickets and charges me an asinine $3200 for the cost of replacements. I sold my tickets for a combined $800. The buyer ended up with my 4 tickets and the 4 replacement tickets for only $800. Since it was too close to tip-off, it left me without a recourse to report the tickets stolen or even void them out.

I have used Stub Hub about 30-35 times and have never had a problem. I am surprised at the comments!

I sold two Tickets to Georgia Tech vs. North Carolina Tickets which were in section 100 in higher rows. The Stubhub customer rejected the tickets, so I offered her an upgrade in seats. So Stubhub actually replaced the tickets by it replacement group. To replace Tickets were 3 1/2 times the price. I was charged $844.00 - the cost to replace the tickets.

I ordered tickets on 1/13/09 for a concert event on 4/11/09. These tickets were meant to be a surprise for my wife's birthday. I left town and when I returned the tickets had not been delivered. I thought maybe with the long weekend they were just taking a while. Well then I received an email stating that the tickets had been delivered via FedEx... to my OLD address! I was upset because my old address is over 500 miles from where I live now. I have called StubHub each day since then asking them to fix it. The only response I get is that they contacted FedEx to try and recover, this was unsuccessful so now I am SOL!

I ordered tickets for the Feb.14 Globetrotters for me and my Valentine. Since I couldn't see the actual seats by zooming in, I took the tickets offered. They gave me tickets (Linda said) piggy back. I wanted to correct my order. They will not correct order or let me talk to a supervisor.

I bought 7 tickets on 12/7/08 for the Cotton Bowl in Dallas. After I was charged, I got an email stating the tickets would be mailed on 12/28. This was a Sunday. Hello? And the event was on the 2nd with the first being a holiday. So, the tickets would HAVE to be shipped on Monday for me to get them before I left on the 1st. I sent an email and called about my concern about the shipping time. Sure enough, Monday came and no tickets. They told me they would, for sure, ship on Monday. There were no tickets on Tuesday. It was the same story when I called back on Tuesday - No tickets.

I purchased tickets for Coldplay in June of 2008; concert was scheduled for August 8th of 2008. $608.15 was the total cost after fees and delivery for 2 tickets. Concert was cancelled sometime in July. StubHub has since put the concert as "Postponed until further notice". The rest of the tour went to Europe through the end of the year. There were numerous calls, one 'formal' complaint by phone, and at least 3 operators all saying I should be refunded, or that the "postponed" classification should be changed to "Cancelled" anytime. The concert is still postponed and I don't have my money.

I used Stub for the first and last time. In September 2008, I saw that Neil Young was coming to Chicago. My husband used to play Neil's music for me on his guitar when we were dating. I thought this would be a great gift for our 15-year anniversary. I purchased 2 seats from Stubhub in September for the December 9th show. I paid for the tickets in September. The day before the show (Dec 8th), I had not yet received my tickets.

I purchased two theater tickets from Stubhub. I had the tickets mailed to my sister's home because the tickets were a gift. FedEx left the tickets on her front door when she was not home and the tickets were stolen. I called Stubhub asking if the tickets could be reprinted, even if I had to pay a fee. They informed me that the tickets could not be reprinted. I asked if they could refund my money, they said that they could not because seven days had passed since the time of purchase. I did not get to attend the show, and I am out $400. I will never be purchasing from Stubhub again. They should request that Fed Ex require a signature, but they do not give buyers this option. Fed Ex should also not leave envelopes that have expensive tickets inside on front doors.

I order four tickets for the Jersey Boys event in Rochester, NY. StubHub removed $504.75 from my account in payment for the tickets. They then sent my two tickets on the incorrect day. I have sent many emails; the copies of the tickets received and have had one phone call back with no other contact in the past three days. I have asked that my order be cancelled and my money returned, and I have had no response to that either.

I ordered tickets a month in advance of the football game we were attending. Of course with StubHub's policy, they don't have to get you the tickets (if the seller doesn't back out in the first place) until the night before the event. Well, needless to say, I thought because I had ordered in plenty of time that the tickets would arrive in plenty of time. The problem with this process is that a lot of people travel from great distances to attend some of these events. This was no exception. The tickets were shipped to my specified address in Minneapolis while the event was in Kansas City. So they arrive the day before and, voila, I've 12 hours to get to KC because I'm waiting on the tickets? I spoke to at least three people at StubHub... I was trying to get the tickets redirected to the place where I was staying in KC. They all said, "Yes, we will have FedEx redirect them" .... blah, blah, blah. Basically everyone that I spoke with at StubHub lied to me because they were going to waive my shipping charges and direct FedEx to deliver the envelope to the KC address... all of which never happened.

I ordered a total of 5 tickets for Metallica, from 2 different sellers, and received ZERO tickets. Their site boasts that it is extremely rare that they don't come through with your tickets, yet they didn't come through on either of my orders. They allow the ticket sellers to wait until 2 days before the show to get the tickets to you, so when you finally find out that the seller just decided they didn't want to send you the tickets, you have no time to figure anything out and no equal replacement tickets are available. I ordered floor tickets and was offered upper bowl seats as a replacement. Never use this site.

I used Stub Hub to purchase theater tickets and most tickets were clearly labeled according to their location. However the tickets that I bought clearly were designated as Mezzanine, which is why I bought them. I am taking my mother for her 70th birthday and was hoping for decent tickets without too much walking. However when they arrived the tickets clearly read Rear Mezzanine. When I contacted Stub Hub, they told me that they are not responsible for the authenticity of the tickets. I would NOT have purchased these tickets if the correct location had been properly identified. I believe that as a ticket broker, they need to have some credibility over the details on the tickets locations as these are DIRECTLY correlated to the prices that they are asking.

Here is a timeline of my recent experience with your company. I recently traveled from San Francisco, California to Dallas, Texas to see my family and friends and take in some events as a group. My wife had worked very hard to coordinate everything down to the last detail with the exception of our unforgivable experience with Stub Hub. I will list the timeline and then some observations followed by my expectations in respects to this matter.

On November 23, 2008, I signed on to StubHub.com to purchase hockey tickets. After I found the tickets I wanted and filled out my information, a confirmation of my request came up. I printed this off, and it is enclosed. Then, within seconds, a message came up that read, "Unfortunately, your tickets have already been purchased and the seller no longer has them. Please click here to check your order to review your purchases?" When I did, my tickets were listed, but because I got a confirmation I believed they would be listed whether or not I lost the tickets. When I looked under order status it said, "Seller has not yet confirmed (?)." Then, I read the frequently asked questions? and read about the site but I found nothing in regards to this message. Therefore, I believed I lost the tickets to another buyer and so I purchased different ones.

When ordering tickets through StubHub, you have to go through a process that has multiple web pages. The last one shows the information about the tickets including the prices. And on that last page is a "Place Order" button/link, and only after you click that link will the order be placed. So in my scenario, we got to that last page with the "Place Order" button when realized they were the wrong tickets we wanted to order. So we opened a new window/tab then pointed the browser to Stubhub.com and found the correct tickets and went through their process.

Anyone who uses Stub HUB is asking for trouble. I was a victim of their unfair business practices. I had just sold a pair of tickets to the Wash-Giants game Nov. 30th because I could not go. Now when you sell tickets they say you are responsible providing the right ones. Which I did. Well the buyer didn't like them because they were not the best of seats. And according to Stub Hub since they were rejected and I should have described the seating better, I would be responsible for the $276.00 extra charges for the nicer seats. And now I see a $276.00 charge on my credit card. A rip off? I should say so. So I say no one should do business with the likes of Stub Hub. I will be contacting the FTC,The Attorney General and Fox News about this. And anyone who wishes to contact me to start a grass roots organization to get rid of them are free to do so.

I have dealt with StubHub for some time now. I think from reading a lot of the complaints is that people sign up for a service without reading the terms and conditions. If I were like these people, I too would have had problems with StubHub. I place an order. If the order is confirmed and I have a problem with my tickets, I call the company and tell them what they are obligated to do. How do I know this information? I read the terms and conditions, the buyers rights and the sellers rights.

I heard that Madonna was coming to Houston and not Dallas so I checked out tickets and they were sold out. So I checked out StubHub because I'd heard their commercials on the Stern Show. The venue was Minute Maid Park. They had plenty of seats. I thought I would get front row on the side elevated seats, the ones that come up from the floor. The seats were sunk down a foot more than the floor. The real issue was that speaker platform had been constructed blocking our view. We could only see the TV. It was the worst concert I had ever been to. And I paid $500 apiece for these.

Burned twice! What a messed up system. Ordered tickets for Cubs game. Seller never surrendered. StubHub wants you to wait until the day of the event to replace tickets. No can do. I live in Detroit area, need travel time. Now F'ball in Happy Valley. 9 days no tickets but Stub Hub is working on it. Seller has until day of event to get tickets to me!

Ordered ticket for Game 6 of the World Series. Received ticket for Game 1 of the World Series. Too bad we were out of town for Game 1. Game 6 was never played but Stub Hub wouldn't make good on their promise and never called us back after promising twice to look into the matter and get back with us. What a scam!!!!!!!! Out over $700. Ticket was for my boyfriend's 50th birthday. What a surprise. I only wish I could warn everyone before it's too late. How disappointing!

Bought two tickets to the August 27, 2008 Red Sox vs Yankees game through StubHub. Paid a premium for the tickets - over $600 each - since this was to be our one & only time to see a game at Yankee Stadium before its retirement. No problem getting the tickets. Everything was fine until we got to the game. Turns out the tickets were not on the same row. The ticket numbers were in sequence, so there was no way to tell that the tickets were not on the same row. There was no mention of this little fact on the StubHub site when I bought the tickets. Since the game was a sell out, had no option at the time, but to watch that once in a lifetime event sitting behind my wife. I contacted StubHub upon my return home. I didn't expect a whole lot, but thought they might at least offer to return their commission since they didn't live up to their stated guarantee. After numerous emails & a couple of calls, I gave up. They did apologize for any inconvenience, but they evidently have no idea of what customer satisfaction is. I'm surprised they are still in business. I can't say that I will never use their services again, but I will most definitely check out all their competitors first - ties will not go to StubHub.

I ordered 10 tickets to a Chargers Football game and the seller only sent me 8. I called immediately upon receiving my order thinking it was just a mistake and they would quickly resolve it. After being on hold for about 20 minutes, the operator (Vanessa) accused me of wanting to get 2 extra tickets without having to pay for them. I have never been so insulted and infuriated in my life. I paid for 10 tickets, they only sent me 8, and then accuse me of trying to scam them. After arguing with them on the phone, they agreed to send me 2 other tickets. They also mentioned that they would file a police report for the other 2 stolen tickets and warned that if my friends happened to be sitting in those seats, they would be arrested...just a heads up. How lovely. This was my first time using StubHub and I will never use them again.

This is part II of my experience with Stub Hub. Part I was posted on 10/24.

I purchased two tickets to a Cher concert in Vegas. Traveled to Vegas, only to learn the show was canceled. Contacted StubHub and requested a refund. They instructed me to send the tickets to them within 14 days, certified mail. I complied with the instructions and kept calling to ascertain where my refund was. They could not confirm in any way that they had received the tickets. They just kept saying that the refund would be processed in 3 weeks. I went to the post office and asked them to trace the certified receipt, and informed them that I didn't receive the return receipt card back. The post office said that they attempted to deliver, but no one would sign for the package, and they wouldn't pick it up at the post office.

I resorted to StubHub in an effort to purchase seats for the first Phish reunion concert. I'm a grown-up now, and I understand how free markets work, and at the price listed on StubHub when I bought, I was willing to pay the premium to see the show. Imagine my surprise when I got a call from a StubHub representative named Raquel in their New York location, informing me that the seller had reneged and I had no tickets. She suggested that I could buy other tickets from their website, except that the cheapest tickets available were far more expensive. Raquel also conceded that there was no guarantee that the exact same thing wouldn't happen again. For all my trouble, I was to be granted free shipping on my next order. As I said to Raquel on the phone, "After this experience, why would I ever order from you guys again?" She admitted, "I don't know."

I used Stub Hub once and will not ever use them again. As of right now, I am still waiting for tickets to the UM/Purdue game at Purdue on 11/1/08 and have received nothing but the runaround from them. I purchased 8 consecutive tickets in Section 133, Row 13. I did receive tickets, however 4 were correct and the other 4 were scattered around the stadium. So I did what thousands of others have had to do and call Stub Hub, where they place me on hold to contact the seller. SURPRISE, no answer. Stub Hub Guy tells me to call back tomorrow. I call back the next day. Stub Hub Girl this time calls the seller and the seller actually picks up, states he's sorry, and, "We'll sort this matter out." So I get the FedEx shipping label emailed to me from Stub Hub Girl and the FedEx tracking number for the sellers package.

I sold tickets to a concert to someone using their site. The tickets never arrived. They agreed to allow me to have them at will-call at the venue. They then tried to sell my buyer other tickets and blow me out of the picture without permission. I called them on that and they agreed to let the buyer and seller deal direct and NOTHING to deal with StubHub and no charges to either. Calls were recorded for accuracy. They then charged by credit card $152.00 Oct 3rd. I called them Oct 8th for a refund. They agreed. Oct 22 they have not. I called them. They refused to refund. No reason given.

I sold a ticket to a baseball game and the buyer didn't like that the home team got killed by the 3rd inning, so he went back and ** to StubHub that the seats were obstructed. They gave him his money back and docked me 20 extra bucks. The ticket listed for $100, I sold it for $50, they sold it to him for $70 and then docked me another $20. This is the direct line to the head thief. These people are thieves, unscrupulous, unethical, immoral and dishonest. When you get screwed by StubHub and if you use them you will, it is just a matter of time, call Mr. Whelan, I think he is the CEO...leave a message for the top thief. If that doesnt work dial 415-222-8400, but substitute the last 2 digits and start dialing as an ex. ** or **, etc... It rings to various desks and someone eventually will direct you to the TOP THIEF. Good luck.

I placed an order to buy parking passes Saturday 10/18 for the Giants game 10/19. When I received the email that they received the order and the seller had 48 hours to confirm I immediately called Stubhub concerned that I would not have my parking pass. They told me to wait a few hours to see if it gets confirmed. I called back after NOT receiving a confirmation after about 3 hours and the customer service representative said to me that he WOULD cancel the order. At that point I was no longer concerned with the order until after the game I got home and checked my email and see an order confirmation that was received after midnight.

Website stated tickets would be delivered FedEx 2 day. But AFTER they debit your credit card, you get an email that your tickets will be delivered two days prior to the event, which is a month and a half away. I called and said I would be driving 9 hours to the event and wanted a refund. So I could buy from someone who actually HAD the tickets, but they won't give me a refund. With so many places selling tickets to events, why would anyone purchase tickets that the seller didn't even have yet? I don't want to wait until two days before the event to find out the tickets aren't available. This is a very dishonest way to do business.

StubHub sold me invalid tickets belonging, to James ** of NYC, that was on September 18th Yankees game. I have asked several times for an answer: Did they or the owner of the tickets commit fraud? No answer. Oh - they did send me a $200 credit. The cost of my trip exceeded $4k. I do plan to submit a complaint to the NY Attorney General's office. I hope this will work; I have my doubts. I see StubHub (an eBAY Co) donated to the AG's political fund.

On 2/21/08, I purchased 4 tickets from Stubhub for the George Strait concert at the Home Depot Center, CA. I paid $451.95. The event date was 3/29/08. The concert was cancelled and I received an email detailing how and where to return the tickets for a full refund. I never received my refund. I have called several times, emailed, to no avail. Finally on 8/25/08, I spoke with William in their Executive Customer Service Department, who stated that they had no proof that they received the tickets, did I have a tracking number? Seven months had passed. I had no clue about the tracking number. The point is moot. The concert was cancelled, the tickets are void. William agreed and stated that I would receive a full refund forthwith. I am still waiting and now when I call, they refuse to even allow me to speak with a supervisor. They refuse to give out any corporate phone numbers. I have filed a complaint with the BBB.

CONCERT TICKET BUYERS BEWARE, do not do business at all with Stub Hub if you need any kind of event tickets including sports events. They are owned by EBay and apparently they don't care at all about their customers. I bought tickets to a Black Crowes Concert that is not until November 14th 2008. I purchase two tickets from Stub Hub over two months ago. Unfortunately our house burned down and was a total loss. The tickets I had purchased and everything else we owned was lost. I contacted Stub Hub to simply get replacement tickets and was told on several occasions that they could NOT replace the tickets or refund my money. I guess no one has ever lost their tickets, huh. What crap!

My daughter saw an add on Stub Hub for 12 Bears tickets and called her friends and raised 1200 to buy them. In the notes section of the add it gave the email address for the seller which is strictly against Stub Hub policy. She did not know you were not supposed to disscuss the sale with the seller and he told her to go ahead and send the money to him. She recieved a confirmation from what she tought was stub hub but it was all a scam. Now she is out 1200 ,all she earned working all summer.

All of my Stubhub experiences have been great.

I purchased 8 tickets to the Chargers vs. Chiefs game through Stubhub. After placing my order, I received a confirmation email and it showed a note: tickets may not be consecutive seats. I quickly called Stubhub to confirm if consecutive or I will cancel my order. The operator verbally agreed that they were in order and that she did not see in the notes that these indicated non-consecutive. I decided to proceed with the order. Once I received my tickets, 1 seat was not with the rest of the 7 tickets.

I purchased 2 6th row tickets for the rock band RUSH in May, 2008. Since I am a big fan and have seen every tour since the early 1980's I am willing to pay big bucks for great seats. StubHub's seller would not divulge the actual seat assignments due to security issues, but they assured me that the seats were dead center. Of course, I had already researched the section I wanted to sit in at this particular venue near Portland, OR, so I only looked for seats in the 103 section.

Be extremely careful in dealing with StubHub.com. I sold two tickets through StubHub.com. I followed their instructions precisely. Their agent, Fed Ex, admits they lost the two tickets.

I found two season tickets to the NC State Football. These tickets were in the same section as my own tickets, in the expensive Club Section. They were a good price, so I bought them. The next day, I was looking around to see if there might be any other tickets in the Club Section for a single game or two. I discovered what appeared to be my tickets listed as individual game tickets for the same price, but per game.

While browsing for the tickets a pop up came on my screen and I noticed i had a hotmail email from Stub Hub, and checked it out to see if it was possibly a discount code or something. To my suprise it was a confirmation email saying Congradulations on buying the tickets i was looking at. I hac NEVER clicked on a button that said "purchase", "order", "confirm" or anything of the sort. I simply clicked the back button from the page that shows the seat #s and Row, as well as the comission rate.

Attempted to purchase tickets for an Astros game July 15, 2008 for Sunday, July 20, 2008 @ Minute Maid Park. I paid $301 including $41 in commissions and a "Last Minute Handling Fee" for 2 seats - Sec. 125, Row 9. After receiving the e-mail confirmation I noticed it stated "Accessible area, astros bring out comfortable chairs, tons of room, best seats in stadium" and of course they were Sec 225, Row 9. I didn't wish to purchase "Accessible seats" nor did I want to be on the 2nd leel, so I called the customer service department to ask if I could have different seats, she said no.

After much deliberation, I recently decided to splurge on tickets to Billy Joel's concert at Shea stadium for the 7/18 show. When I purchased the tix, there were many choices available on Stubhub, and while quite costly at $280 each, I took the plunge and purchased two field-level seats. These tickets were to be Fed Ex overnighted to me, for which I paid an additional $19.95. When the concert date grew closer and I had not received a confirmation email or tracking email, I emailed Stubhub to check on everything. No response. I emailed again. Still no response. Finally, the DAY BEFORE THE CONCERT, I was informed that the tickets I bought were, in fact, NOT available!

I tried to purchase tickets for my daughter to the Jonas Brothers at irvine meadows on 7-12-08. I purchased 4 tickets on 7-6-08 for $80 each. They contacted me on 7-8-08 to say they couldn't get those tickets but would replace with similar seats. I was recontacted 7-9-08 to say they had new tickets and they will charge my account $790 twice the original price. They said they were only a broker and had no control over sellers withdrawing there tickets.

After purchasing South Pacific tickets, Stubhub contacted me to advise tickets were not available and could be replaced. Of course the replacments were triple the cost and terrible seats. The worst of it is that when tickets were scanned at the door, we were sent to the box office where we were told these tickets were discounted wheelchair access tickets and we had to pay an additional $100 in order to get in!

Stub Hub is a customer service nightmare. I purchased tickets online for a Tom Petty Concert in Phoenix. I wanted to sit in certain section next to the stage. I bought and paid for tickets from the online site. I was getting excited for the show when i get a call from Stub Hub TWO WEEKS LATER saying that those tickets were sold already by the poster and that he has some other tickets that he will sell me.

Purchased 2 tickets for baseball games,Cubs vs. Rays. Agreed to $25 per tickets plus 10% fee and $10 postage. Credit card was charged $110.95. Called Stubhub and spoke with Carlton, he researched and said there was a technical error and I was charged too much and he would process credit.

I wanted to purchase 3 tickets for the US Open Playoff at Torrey Pines for June 16, 2008. On Sunday June 15 at approximately 5:40 PST I found Stubhub online. They had tickets at the price of $89 but only sold in even increments. Since I only needed 3, I called them to see if they could sell me 3 by phone. The representative I spoke to, Dustin, said also that he could only sell them in even numbers. I told him I really wanted to buy 3 but I would go ahead and purchase 4. He gave me the price of $89 each, 10 percent charge ($8.90 each ticket, and he actually stated the dollar amount) and a $15 charge for pick up. I agreed to that price and we proceded with the sale.

I purchased tickets for the Mets game June 14th 2008 that was subsequently rained out. The Met's announced that the make up would be played the next night and that our tickets would not be honored. Fans needed to seek a refund or a reschedule date with Mets.com. Since we did not purchase from the Mets but from a season ticket holder on stub hub, we were told we needed to contact them for a refund. I have called 3 times and have been given 3 different stories. The day after first guy told me they would email me a fedex label to send the tickets back, I would get a refund and could purchase tickets to an alternate event.

I love stubhub. Where else can I know exactly what I am getting and decide for myself how much I want to pay.

Purchased Eric Clapton tickets online through Stub Hub and didn't receive the seats that were shown on line. The seats were suppose to be on first isle at the end. We ended up at the back in the middle. I paid double what they were worth and feel riped off.

Now, both of us have been charged $125.00, and they are sending us 4 tickets when he clearly only requested 2. I called them within an hour of the transaction only to be told that since the orders are both confirmed the only thing we can do is try to resell the first 2 tickets. We will never use this company again, and I caution anyone from using them or giving them any financial information.

DO NOT order tickets through the stubhub.com website. I ordered tickets to a play and the tickets were actually received the very next day but not for the seats that were listed. I called siting their guarantee. They said that they cannot control how the sellers list the description of the tickets. Then what's the point in having a section description if it's just a crap shoot!

Placed an order w/stubhub on Mon 4/28/08 for Jerry Seinfeld show 5/16/08. Was told tickets would be overnighted & when I questioned when was told by Heidi I would have by Fri 5/2/08. Called today 5/01/08 looking for my tickets & was told that the seller didn't have anymore & they would try to find me something else. Spoke w/William, supervisor in NY & he offered other seating & then when called nothing was there. He offered to refund my money or put me back through sales for me to reorder. Spoke with him for 35min.

I purchased tickets through StubHub for the Red Sox/Baltimore game for 5/31. The tickets cost me $130 each plus a commission of about $22. Since I am not from Baltimore I wasn't aware of the ticket prices but never imagined that any broker would allow people to sell a product under their name for 4 times its value. I am abslolutley sickened and appalled that StubHub, as a business, would allow anyone to take advantage of innocent consumers this way. I understand that individual people advertise on StubHub but they should have some responsibility to it since they take a good size commission out of the sales. Any help you can giveme is very much appreciated.

I went to purchase tickets to mets opening day. I found two tickets behind home plate for $142 each. After three days i was contacted by stubhub and they told me the tickets were not available anymore and they had fair replacements. When i called the customer service person offered me tickets in the upper reserve for the same price. As compensation i was first offered $50.00 then after filing a complaint with the Better business bureu they upped the offer to 80. I was to pay the original price and stubhub pay the difference.

I wanted to purchase Charger tickets for my Boss for bosses day. I looked online and found Stub Hub. I went onto their web site and looked at two sets of tickets. The first set said there was an obstructed view so I purchased the second set. I printed out my purchase but never received the email they stated I would get. A few days later my boss received two sets of tickets- the ones I bought and the ones I looked at with the obstructed view. When I called Stub Hub to tell them about their mistake, they said I had purchased both. I assured them I did not, but they said that there was a transaction number so I did. I saw that I was not getting anywhere with them so I called my credit card company but they were unable to help me.

I recently purchased 2 tickets for my wife as a Christmas present from Stubhub for a Michael Buble concert. I paid $350.00 each (face value was $110.00) for 12th row floor seats, only to show up and find that they had sold the tickets twice. Both parties were escorted out and we were forced to purchase new tickets from Ticketmaster. I have filed a complaint to get my money back and have been assured that they will refund the price, but this has yet to happen. I would never use again and would not recommend to anyone else!

I purchased two tickets for my birthday to the Jersey Boys in Seattle at $217 plus extras (S&H and transfer fees) which amounted to approximately $250 per ticket. The original price for each individual ticket was $92.50. To ensure good seats, I placed a call to a Stubhub agent who contacted the vendor who guaranteed my seats were dead center and section H- 8 rows back from the center stage. To my shock, the seats were at the end of the row--far left and the farthest point of the theatre where many scenes of the performance were obscured. I feel cheated and duped by Stubhub and will never use them again. P.S.The scalpers outside the theatre were much more reasonable and offered far better seats.

We ordered tickets that were to be delivered in 2 days but were then notified that they would not be available for about a month and a half, just days before the event. When we tried to cancel the purchase, Stubhub said that the guarantee was for 2 days post shipping, whenever that date might be.

I purchased a ticket through StubHub for my son to see Sound Tribe Sector 9 on December 31st 2007 at the Tabernacle in Atlanta. I received confirmation of the order and a tracking number for the Fedex shipment with the ticket delivery stated as December 31st by 10:30 a.m. When the ticket did not arrive I was told by Fedex that a label was printed which created the tracking number, but they never actually took physical possession of the package. I called StubHub customer service and was initially told that for some reason the package did not ship and local delivery would be set up. Customer service called back a short time later and told me that there was not time for local pickup. When I pushed them and mentioned that their website lists a local pickup site 3 blocks from the venue and that the ticket could also be sent to my home via courier, they admitted that the seller did not have the ticket. They refunded my money and gave me a coupon for a future purchase. StubHub's guarantee states that they will try to find a replacement ticket. No effort was made to find a replacement ticket in my case.

I ordered 2 tickets to the 12-31-2007 Peach Bowl on 12-27-2007. The tickets had to be picked up at a StubHub ticket location outside the Georgia Dome the day of the game. I drove 3 hours from Nashville and called approximately 2 hours before kickoff to confirm their ticket pickup location. They said that it would be easy to find and very close to the Dome. I was unable to find the location based on their directions and when I attempted to call the phone service was tied up until well after kickoff. When I did finally get through, the representative attempted to help me find the location, but was unable to direct me there. I went up and down several streets giving her street names, but she did not seem to have adequate directions or knowledge of the city herself. I asked police officers and stadium officials for help finding the location. Even with the address and directions provided by StubHub they were unable to help. I paid $323 for two $75 tickets to a game that I never got to see.

On 08-15-2007, I purchased 2 Hanna Montana tickets from StubHub in section 122 row K, many weeks before the tickets officially went on sale. I hounded StubHub for months about sending the tickets ASAP, but was constantly told the seller was not in possession of the tickets yet. To make a long story short, I was eventually told the tickets would be sent on Jan 2, 2008 (3 days prior to the event).

I purchased Chicago Bears tickets from Stubhub. I paid $177.00 a piece for them, and then I received them; the face value is $82.00. I called them, and they told me there was nothing that they could do to help me. They told me that they do not regulate the seller's prices. The sellers can sell the tickets for how ever much they want to! Which is illegal! But Stubhub does not see it that way! I will never buy tickets from them again! I will tell everyone not to buy tickets from them, either!

I ordered tickets for a Springsteen concert but Stubhub later called me to say that the seller couldn't get the tickets I ordered, so they were not charging my credit card and were crediting $130 into my account. While I appreciate their goodwill gesture I'd much rather have the tickets; they are at a premium and Stubhub effectively took me out of line for other alternatives. I don't understand how they can advertise tickets that aren't already secured. This seems to border on false advertising.

In May of this year I bought 4 tickets to the Packers vs Raiders game to be played on Dec.9, 2007. All the tickets were in the same sky box and same row. I received the 2 tickets in one sky box and 2 tickets for a different sky box. I called Stub Hub and explained that I wanted us all to sit together in the same box, which is how I bought them. I was sent an air bill to return the tickets to the seller and was told they would find me 4 tickets together. That was on Sept 18,2007. The air bill was faxed to me; I FedEx'd the four tickets to the name on the label. Every time I called Stub Hub they told me my tickets were on the way or they would call me back. Well no tickets ever came and no one ever called me; I always called them.

My mom paid $50 for parking since she had to leave the stadium and come back ($25 each). She missed my brother's pre-game performance at a national football game. She also paid $200 per ticket which is well over face value for a 49er Game.

On March 8th, I ordered tickets through Stubhub. com for the Ohio State/Akron game to be held on September 8, 2007. My American Express card was charged on that date. I was told I would get the tickets on September 3rd. On September 5th, I was called and told the tickets would not be available and offered other seats.

I purchased tickets from Stub Hub only to learn that they only made the tickets available two hours before the event started. The venue of the event was at least two hours away from the Stub Hub pick up site. Stub Hub refused to allow me to pick up the tickets earlier or contact the seller to make other arrangements.

I believe selling tickets above face value is illegal in the state of Missouri.

I recently purchased tickets from StubHub for an up coming football game. I actually went around to different sites and compared prices and came up the same on all (even Tickmaster). I paid $508.00 per ticket. When I received my tickets a week later, the tickets were stamped with $98.00 each. I was was peeved that I was ripped off so bad. I even went to my teams site to order the tickets thinking if I ordered through them I wouldn't be taken advantage of. Of course they advertised StubHub as one of their ticket dealers.

Stubhub website (owned by Ebay) guarantees the validity of the tickets and offers a fraud protect guarantee. I paid 4 times face value for concert tickets for my boyfriend's birthday present. We drove 100+ miles to the event only to find out the tickets were fake. We called stubhub over the phone that night, and after an hour on the phone they couldn't get us into the event, asked us to buy worse seats at the box office, and said they'd reimburse us for both. We have been getting the run-around for 3 weeks from this horrible company.

This event was to be my daughter'[s tenth birthday gift and she is DEVASTATED! This is unfair busiess practice and must be stopped.

On the day Hannah Montana Tickets went on sale, I went online to purchase. Only to find out they were already sold out. This was going to be an early Christmas present for my six year old daughter, who is in love with her. Only to feel disappointed that they are now selling for $300 by ticket scalpers, such as stubhub.com and toptickets.com. Why are these companies aloud to triple the price on these tickets? A middle income family is not able to afford $300 a ticket for a kids concert. That means I would have to spend over $1000 just to go. This is crazy!! What is going to happen if these companies don't sell the tickets. Noone is going to show up at the concert because of these bogus companies. Please help us in the Philadelphia area to make our childrens dreams come true.Thank you!

Purchased some tickets with through Stub Hub, never received the tickets, I have been told that it was a fraudlant transaction from the seller and now they will not stand behind their guarantee and refund my money. I have called several times and every time I get a different answer. Cost of tickets $547.00 plus I had to purchase a second set from another company for $270.00. All I ask is for my money back.

I purchased tickets from StubHub for; Subtotal: $202.00 Shipping: $16.95 Commission: $20.20 Total: $239.15 My tickets price shows $43.50 with a commission of $10.65. and they stated we would have FanProtectTM Guarantee? I was overcharged and Lorretta would not give me a straight answer and she did not give me an option of a refund or to check my tickets she did not even know what type of tickets they were I was not given the tickets stated on the purchase and I have the email to prove it and the copy of the tickets.