Indeed Reviews

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About Indeed

Pros
  • User-friendly interface
  • Abundant job listings
  • Timely job notifications
Cons
  • Poor customer service
  • High costs for services
  • Inaccurate job postings

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Indeed Reviews

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    How do I know I can trust these reviews about Indeed?
    • 4,935,298 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 15
    Transparency

    Reviewed July 31, 2026

    Been a customer of Indeed smart sourcing for years. They recently updated the algorithm, using AI. It's now totally useless. Previously when searching for applicants for a specific job description, you would enter job, zip code, and dates when resumes were last updated. Typically this job would yield 15 to 20 resumes in the past three days.... It now gives hundreds, most of which are not remotely related to the job listed.... If this is AI in action, it's pretty stupid. We cancelled our service after 10 years.

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    Indeed
    Response from Indeed

    Hello, Joe! Smart Sourcing now uses a broader matching approach. Rather than relying as heavily on exact keyword and filter matching, the current experience interprets the overall job description and surfaces candidates it believes may be relevant based on a broader set of signals, such as related skills, work history, qualifications, and other profile activity. The intent is to expand discovery beyond exact keyword matches. Your feedback is valuable, and it will certainly be passed along!

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    Punctuality & SpeedBilling

    Reviewed July 20, 2026

    Indeed is the worst hiring firm I have ever dealt with. I get candidates from stuff that has nothing to do with my business. Then they still bill you for every jackleg that clicks on the job post! I am in the automotive repair business; since when does someone working in a fast-food restaurant apply for an ASE automotive position with no experience? Yes, it is a very good platform for small-time hiring, but it is nonprofessional; don't waste your money, as I have!

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    Indeed
    Response from Indeed

    Hi there, we are sorry to hear you did not have a good experience hiring with Indeed. When you post a job on Indeed, it is publicly available for all candidates to apply for, we cannot prevent certain candidates from applying for jobs.

    We advise improving your job title, description and adding screener questions to help deter unqualified candidates from applying for your jobs. If you would like us to have a look at this with you please email us at socialcare@indeed.com.

    Resolution In Progress

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      Reviewed July 16, 2026

      Indeed appears to be completely AI operated now. Poorly AI operated. Using an AI created resume can not be read or integrated into there programming. You will have to manually enter all of your information manually.

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      Indeed
      Response from Indeed

      Hi Rich, thank you for sharing your experience, and we’re sorry for the frustration. While some tools may help with resume parsing, manual editing is sometimes still required to make sure information is placed correctly and completely in the application. We understand that can feel inconvenient, and we appreciate you calling it out.

      Price

      Reviewed July 13, 2026

      I promoted a job on Indeed and marked it to have an end date. Indeed did not respect the time and charged me an exorbitant amount. They will blame it on clicks etc which is absolutely not clear in their deceptive practices. Do NOT use Indeed to promote any positions- BUYER BEWARE.

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      Indeed
      Response from Indeed

      Hi Sam, we would like to take a closer look at this. We have sent you a PM so we can further assist. Thank you.

      Resolution In Progress
      Customer ServiceCoverageSales & MarketingPriceStaff

      Reviewed July 9, 2026

      It's bad enough all the spam Indeed sends, the ghost jobs, the jobs RIPPED from other sites with the information completely incorrect (such as a coaching job for a school being listed on the district's site as having a $2,300 a season stipend but Indeed lists it as a monthly salary), etc. But their job search algorithm is now so messed up that you actually find a job within the parameters you give the search!

      For example, if you put "Newspaper", "Magazine", "Editor", or "Journalist" even in quotes, most of what you get back will be jobs in marketing, and most won't even have any of those quoted words in title or description. But, put in "Game Writer" and while you might get a few relating to games, the majority are a bunch of "Editor" and specifically "Newspaper" jobs, NONE OF WHICH show up when you search "Editor" or "Newspaper". You search "Cover Designer" you get mostly jobs like "Senior Media Buyers" and "Sales Reps". They're not only failing by pushing their customers away and false advertising with postings that don't exist, they fail at the one thing they are supposed to be good at, providing you with job listings that match your search.

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      Indeed
      Response from Indeed

      Indeed is a matching platform for job seekers and employers. As such we bring together jobs that are advertised on Job Boards, Staffing Firm sites, and Direct Employer's career pages to give candidates the ability to do their job search in one location. If that is something an employer does not want, we are happy to remove the positions if we receive a request from the employer.

      We appreciate the feedback about a Title drop down in our search, we will ensure this is shared internally.

      Transparency

      Reviewed July 9, 2026

      I ask for a brief review of my resume. She gave me some information and I chose to update the resume myself. When I went in to send my resume to another employer, she flagged my resume with red notes. I ask her to remove the notes. She would not remove them. Then she remove the notes.. My friend and I updated my resume and she then put notes on that resume. I am upset with Indeed. I did not give her permission or pay to update my resume.

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      Indeed
      Response from Indeed

      Hi Gwendolyn, we are very sorry to hear about this experience and would like to help. We would like to have a look into this as Indeed no longer offers a resume review service. Can you please follow up with us by email to socialcare@indeed.com from your Indeed account email address so we can have a closer look into what happened here?

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      Customer ServiceStaffEase of UseRatesTransparencyHonesty & Transparency

      Reviewed June 24, 2026

      I want to share my experience with Indeed’s review system and how inconsistent it can be, especially when dealing with disputes between employers and former employees. In my situation, I received different answers from multiple support representatives when asking the same questions about how reviews are handled, whether employers are notified, and what happens when a review is removed or flagged, which made the process confusing and frustrating. I also experienced situations where a review or rating felt inaccurate or misleading, yet the platform still allowed certain parts to remain, such as a star rating even after written content was removed.

      From a business owner’s perspective, this creates a real concern because employers can be significantly impacted by reviews that may not fully reflect the situation or that are difficult to properly resolve through a consistent process. What concerns me most is the lack of transparency around why certain reviews are removed while others stay, how decisions are made during disputes, and how inconsistent the guidance can be between different representatives. This inconsistency can directly affect an employer’s reputation, hiring ability, and overall trust with potential applicants, sometimes based on information they feel they cannot fairly respond to or correct.

      There also appears to be limited verification in some cases, which raises concerns about how accurately reviews are tied to actual employment experiences. Even when reviews may not be fully representative or verified in a meaningful way, they can still remain visible and impact a business. While I understand the importance of protecting employee feedback, there also needs to be a fair and transparent system for employers, because businesses can be harmed by unclear processes, inconsistent enforcement, and unresolved disputes that remain publicly visible. Overall, the experience has shown that the system can feel inconsistent and difficult to navigate, especially when trying to get clear answers or resolution.

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      Indeed
      Response from Indeed

      Hi Jessica, thank you for sharing your feedback. We understand your concerns and the impact reviews can have on your business. Please note that Indeed only removes reviews that violate our review guidelines. If a review does not violate those guidelines, it may remain live even if you disagree with it. We recognize this may be frustrating, and we appreciate you taking the time to share your experience. Your feedback about the process has been noted and is valued.

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      StaffTransparency

      Reviewed June 14, 2026

      As an employer, I have been trying to update our employer profile but have been unsuccessful. The website just takes me in circles, which is frustrating enough. I submitted a ticket and have had the worst experience with the ticket, which has been open for a week. Apparently, according to my ticket, I can only be helped 3:00 AM to 11:00 AM Central Time.

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      Indeed
      Response from Indeed

      Hi Cortney,

      Thanks for sharing your experience!

      We have sent you a PM to further assist!

      The Indeed Team

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      Rates

      Reviewed June 13, 2026

      Set my search parameters and Indeed sends little to nothing relevant. But a lot of job postings that do not match. Which is a waste of time. So much that now I don’t even bother to look at what is sent to me. Example: if I choose a company for whom I may be interested in a career opportunity, they send everything. I am not am I.T. , person, I am not an HR person, I definitely do not want a job in Texas, You get the idea. Either send something that matches or nothing at all, thank you.

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      Indeed
      Response from Indeed

      Hi Rob, to explain, Indeed’s search engine is built to surface the most relevant roles, but broad keyword matching or limited context can occasionally pull in unrelated results. We’re continually refining this so the right jobs show up first. To get the most relevant results, enter keywords between quotation marks related to the job you want (for example: "Social Media Manager").

      We hope this helps!

      Sales & Marketing

      Reviewed June 5, 2026

      I'm looking for a full time job, and Indeed sends part time jobs into the mix. I also think some of the job postings on it are a scam. I got contacted by one that set up an interview with me giving me an address to go to for the interview, and guess what, there was no such address. All of it was a total con!

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      Indeed
      Response from Indeed

      Hi David, to explain, Indeed’s search engine is built to surface the most relevant roles, but broad keyword matching or limited context can pull in unrelated results. To get the most relevant results, enter keywords between quotation marks (for example: "Account Manager").

      If you feel unsure about a job, you can report jobs directly to our review team. To learn more about this, please use the link! https://support.indeed.com/hc/en-us/articles/360028156452-Reporting-a-job

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      Customer ServicePriceStaffBillingTimeliness

      Reviewed June 3, 2026

      I would not recommend to anyone!! Beware of cost and watch your credit card. Our office was charged over 2000.00 in one month. We put a budget on like we were told so this is absolutely ridiculous. I tried to contact indeed and the representative could care less and could not answer my questions. No response to emails either.

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      Indeed
      Response from Indeed

      Hi Amanda, when you post a job on Indeed you are in full control of the budget you assign to the job postings. It is up to the account owner to manage the advertsing charges that accrue and you can close a job posting at any time to prevent further charges from accruing. If you would like us to review what you have set up further please send us more details by email to socialcare@indeed.com.

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      Customer ServicePriceRefunds & Payouts

      Reviewed June 2, 2026

      Hello, My company decided to use Indeed as they have done so many times before for free. However, the company decided to pay for posting this time around. Indeed, charged the company $354.00 for four days. They were very excited to use the pay feature in hopes of getting extreme hits. Unfortunately, that did not happen, and we were left very disappointed. We decided to call to get some answers to our concerns. We were told that we received 9000 views, 271 clicks, 44 started app, 39 applied, and out of all that we only actually had 22 candidates.

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      Indeed
      Response from Indeed

      Hi Terica, we're sorry to hear that you did not receive the expected response to your postings on Indeed. When you sponsor a job on Indeed, your assigned budget will determine the visibility that your postings will receive. The higher the budget, the higher the visibility. We cannot guarantee a certain amount of applications, this is the decision of the candidate who clicked on your posting. If you would like us to review what you have set up, please follow up with us at socialcare@indeed.com.

      Customer ServiceSales & MarketingHonesty & Transparency

      Reviewed May 18, 2026

      Hello... I honestly wouldn't even give Indeed a one star review! They are truly a joke. I have applied for sooooo many jobs, with only to get a response that they are moving forward with the next candidate. This company is a true scam! Folks, please don't waste your time!

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      Indeed
      Response from Indeed

      Hi Abba, we know job searching can be tough and discouraging, especially when you're not hearing back from employers. While Indeed isn't directly involved in the hiring process, we recommend checking out this resource on our Career Guide about what to do if you're not hearing back from employers: https://www.indeed.com/career-advice/finding-a-job/what-to-do-if-you-arent-hearing-back-from-employers. We wish you the best of luck in your job search!

      Customer ServiceSales & MarketingPriceStaffBilling

      Reviewed May 5, 2026

      EMPLOYERS BEWARE!! I was billed $164 for 3 days worth of job posting advertisements. I was told it was due to my budget & 79 clicks at $2.08 each? What??? Where was this info when I was posting? Customer service rep could care less - she has a schmeel she goes through over & over again to justify their untransparent billing. Super disappointed. Closed my account & removed my payment info.

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      Indeed
      Response from Indeed

      Hi J, Indeed uses a cost-per-click model, so you’re only charged when someone clicks your job. You set your own budget and can pause or close a job at any time to stop new charges. We aim to show estimated costs and settings clearly during posting, and we are sorry this wasn’t your experience. Your feedback helps us improve how we explain pricing and controls. Let us know if you need any assistance, we are here to help!

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      Reviewed May 2, 2026

      If you were forced to resign from your previous place of employment due to events beyond your control e.g. medical, accident, injury, etc., this platform is a joke!! It forces the user to upload their resume, then from that the algorithm feeds openings that are based on your resume. I had sustained severe injuries as a result of a botched surgery to where I can no longer do physical tasks that my previous job(s) involved. Yet every listing Indeed sends me is physically demanding and requires the ability to do physical tasks I can no longer do.

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      Indeed
      Response from Indeed

      Hello! We have sent you a PM and you can follow up with us there!

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      Indeed author review by Anne Mercer

      Since its founding in 2004, Indeed.com has become one of the largest job search engine sites on the Internet. Indeed operates in over 50 countries and in 28 languages.

      • Indeed Resume: Indeed allows job seekers to upload their resumes, or they can build a resume with Indeed’s helpful resume tool.

      • Indeed Publisher Program: Joining the Indeed Publisher Program allows consumers to include search tools on their company’s website. Publishers earn money based on traffic from their site to Indeed.

      • Indeed blog: Indeed’s regularly-updated blog contains advice for employers and job seekers as well as in-depth information about global market trends. Indeed also has a blog dedicated solely to engineering. These blogs have regular postings to keep information current and useful.

      • Job seeker profile: Creating a profile on Indeed is fast and easy. Job seekers can save searches and job postings, and, in some cases, they can apply directly through Indeed.com. Other features like job alerts and management tools help keep the search process organized.

      • Salary and job trend analytics: Indeed.com allows users to view analytics from several different professions. Employers and job seekers can view this information for free.

      by Anne Mercer Contributing Writer

      Anne Mercer has covered a number of topics, industries and companies since she began contributing to consumer-focused articles for ConsumerAffairs in 2018. She has a bachelor’s degree from Western New England University.

      Indeed Company Information

      Company Name:
      Indeed
      Website:
      www.indeed.com