IndeedConsumerAffairs Unaccredited Brand
I had been using Indeed to hire for courier positions for the last several months. With a "free" ad, I was receiving a steady stream of potential candidates. We have several site locations across the United States and due to the nature of our industry, turnover rate is higher than we would like it to be. After several months of posting ads, Indeed froze our account and stated that all our jobs needed to be sponsored from now on. I was contacted by their sales rep and after discussing our company needs, he indicated he was going to note the account and my ads should be fine. That never happened.
With a need to run the ads, I sponsored 3 ads for our site location. HUGE MISTAKE!!! The number of candidates came to a screeching halt. This was followed up by a sales rep wanting us to sign up for a monthly budget and he would guarantee the responses would increase. I expressed my concern over the lack of response after sponsoring an ad and he indicated he could guarantee a response with a monthly budget. It is when I realized this is nothing but a huge scam. We are currently in the process of locating another job posting board; however, this seems to be a similar practice for many of them.
Indeed's basic service is just okay. I have never really gotten very many quality candidates from the service. Zip Recruiter does far better. Worth using for a few extra hiring options until... my account at Indeed was hacked. Apparently an issue for them based on web search. The customer service is horrible. Management has taken the stand that it is the customer's problem. No help resolving, took forever to get them to agree to credit fees billed to credit card, no info on how it happened ("we can't see anything"), and ask for my credentials to other on-line accounts to verify my account with them. Why would I give them other credentials when they can't protect my current credentials? Refused to close my business account at the end. BEWARE!
I am an employer and have been advertising on Indeed for almost 2 years now. It finally hit me today after paying hundreds of dollars for fake resumes. I get daily emails of all potential candidates who fit my job requirements, when I email them back for $1, I get a response back the next day always saying "so and so reviewed your email and at this point is not interested", all those $1 add up to hundreds of dollars. I went back for months and checked my email and I never got a single candidate responding they are interested.
SO I gather 2 things: Either these resumes are fake and they are not real people, or Indeed has a filter and blocks your request and won't send your request to the candidates. Because they want you to sponsor ads and pay them even more to review the potential candidates, possibly that resume could cost you $10 or $15 or $20 on their site. I also have heard that they have employees who just click on you add to cost you more, because they charge you per click. Either way bad company taking advantage of both employees and employers. I vote we go back to "good old Craigslist".
My experience has been negative thus far to say the least, so I ask, is it the market, is it me, is it the good ol’ boys club of America or is it my resume. I was told my resume was too detailed by coworkers, friends, family, foes etc. I was told many times by employers that I didn’t qualify for a minimum wage entry level part-time job or that position has been filled already, even though they’re still advertising it’s available in bold letters. I think INDEED wholeheartedly knows the jobs offered on their website are around 30% legitimate and 70% bs.
The employers who do call tend to be short and quick hoping you don’t answer mentality and also send robotic emails hoping you won’t reply or if you do it goes off into the black hole of the interweb. Something is up somewhere here when life experienced folk with no criminal records and decent credit are not what they’re looking for even in your own industry you’ve spent 21 years in. I think it gets to a point where you call bs on sending a resume and hope and pray you know someone, because that’s the truth about hiring. They always hire those that cannot steal their particular jobs based on insecurity and they hire those they know personally for their personal trust issues. Sad but qualified people all over country are unemployed because of the boys and now the all new girls club. Good luck to you next generation if this is where we’re heading. Godspeed to all Americans and future Americans. Don’t give up. Don’t ever give up.
My sales rep contacted me via telephone and email on a regular basis until I sponsored an advertisement. After sponsoring the ad for two employees I have been unable to reach my rep via email or telephone, which I find extremely unprofessional. Sponsoring an ad with this company turned out to be an expensive and pointless use of my resources and time. I can't even get the rep to cancel our sponsored ad, which was requested several days ago. In my opinion a complete waste of time.
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Looking for a job in this page is annoying. They post that they have tons of jobs available but it is just the same job post over and over. Too many junk jobs. Only a few good ones. Even when you type what are you looking for still showing tons on unrelated jobs. Not good!
I have been recruiting for Hi-Tech companies in the Bay Area for a very long time. I tried using Indeed to post one tech job last month. What a waste of money and time. I got 3 candidates, none of which were close to being matched to the criteria for the role. I was charged by clicks which is a joke. As anyone can click on a job regardless of their background as it matches to need the need of the role. VERY expensive and absolutely no results.
Indeed has some really outstanding jobs up. However, I have applied for many jobs in the manufacturing industry in having all the qualifications and more than enough experience no one has never ever called me for employment, in being told that if you don't know anyone at these particular jobs you have absolutely no chance of getting on with the company. I think they are Missing out on some really good quality experienced people because they don't have an inside referral, not sure if it's the different companies or if Indeed is presenting themselves to be not a legitimate company.
I wanted to try this out for recruiting for a major employer. I decided to post for free for a few days to see if there was any positive feedback. They promptly suspended my posting for "misleading" content (completely untrue) and asked me to appeal, promising resolution within 48 hours. They never responded to appeal but, instead, shopped my email out to other recruiting sites soliciting me. I also suspect that if I had spent thousands of dollars on them, that my posting would meet all their requirements! As I said, I believe this is some type of scam being run. BEST TO AVOID!
I was using INDEED to recruit both caregivers and nurses nationwide, and had an agreement to which I was actually exceeding my monthly spend. I was then called by my account manager, Casey, and told that they were no longer going to abide by the agreement, and now wanted 20 times as much money per month as what I was paying (which was over $500/month). They said they could do nothing for me and to either take it or leave it. So, I left it... and suggest other business owners do the same. With customer service like that, I do not expect INDEED will be in business much longer.
I tried out the service for two weeks. Not a single legitimate applicant. I believe the company itself makes up some fake profiles of a completely blank applicant profile and duplicated that with a very similar name. When you called to stop the "services " and ask for a refund. I was asked to wait for a follow up call only to get another person telling me it is my lack of description that yielded no real applicants. The trick here is to have you continue the charade and see they will claim more clicks on your job and collect more money. I insisted on refund and not $100 credit for future use and I was again asked to wait for see a third person who simply emailed and said there will be no refunds.
I am a business owner. I chose Indeed to place an ad for new employees. My account was set up and my bank account was charged the fee. My ad was live. I was able to review resumes and send automatic emails to potential employees. A day later, I attempted to email some more potential employees only to find out that my account was suspended. I called the office and was told by their rep that Indeed had made an error and they would correct it within 24 hours. THEN...I received about a dozen various emails with all kinds of conflicting messages such as: "Your account has been suspended/we need a copy of a utility bill, a business license, to prove that this is your business/we have no ad listed for your business," and THEN a message stating that my account was permanently suspended and there is no need for me to reply.
I have saved EVERY email correspondence between them and me and also have a copy of my live ad and the replies that I received from potential employees. Ironically, within 48 hours of opening an account with them, I got a call from my bank that my debit card had been compromised. Perhaps this is NOT a coincidence!?! The Indeed company is a bogus SCAM! I am going to contact the local Attorney General's office about them.
Tried to post an ad to hire a new employee, but my ad was rejected and it said the only way to post it was to sponsor it. I called and they said I needed to make some changes to my ad and they would submit a ticket to fix the issue. I placed a new ad, and the same problem. This has taken me hours and I still have not been able to post a free ad. 6 months ago, I sponsored an ad and my card was being charged for months after I closed the listing. I asked to have my credit card removed from my account and they refused and said they do not have a way to remove credit card info once it is in the system. I had to cancel my credit card and order a new one. I like the service when it is working. But they have a lot of bugs to work out to make this service useful.
I am starting up a recruit and business solutions company and registered an account with Indeed. Without any explanation, my account was suspended. I appealed and was told the decision was final. Not impressed.
Indeed is vague and allows business or companies to advertise misleading job openings. I recently graduated with a bachelor degree and have used Indeed to obtain employment. I have applied to many jobs. I have now went to 4 job interviews and the position advertised totally changes when I show up to the interview appointment. Indeed needs to do a better job when posting a job opening for companies and ensure that they are advertising on the up and up and being honest and not luring people in for job interviews on misleading advertisement. Very disappointed and dissatisfied.
They send phony resumes to you 80% of the time, you pay them $1.00 for the contact and it's fake. You will get a response they're not uninterested at this time. Just screwed me for another 240.00. No hires. No real contacts. Never again. Save your money.
The response time of interested employers is awesome. The search filters on Indeed.com are ridiculous, though. A search for jobs related to "Ministry" yield prep and line cooks for a local resort. "Executive Assistant" gave me a listing for a glorified dishwasher. Their system cannot discern the difference between companies (for reviews, etc) if even one word in the company names match (example: Emerald vs Emerald Youth Foundation) yielding a string of listings not at related to whichever company you're trying to search. For as long as Indeed has been around, you'd think they would provide a way to filter OUT certain listings (example: I don't want to go through staffing companies which tend to do a lot of bait and switch listings).
One listing I had reported because the "employer" listed themselves as a University in my home city (there is no such university) and that was clearly a fraud. Was taken down temporarily and then put back up within 30 days, an indication that Indeed cares more about their revenue stream than the integrity of their listings. My last complaint may either be a default setting in Indeed's system or the employers/agencies: Far too many job listings that are basically entry level (with entry-level pay scales) are requiring for Bachelor's degrees. Get a grip, folks.
Applying for jobs via indeed.com proved to be a waste of time. After going back to view my submissions the next day, 9 out of 10 were no longer available. They should update their jobs and make sure they are still active rather than just getting a large quantity of postings and wasting the time of people applying.
After trying Indeed for a couple of years, it has dawned on me that this site does not work as they say. Advanced searches that you use "exact phrase" does not work. You still get the same results. This site is useless for me and probably anyone looking for a job.
I have used Indeed.com for a few years looking for a part-time job. I know a lot of jobs on there I am overqualified for but ones that are even entry level or ones that I am right on par with, I apply, wait to hear back, hear nothing and see the posting's still listed 30 plus days later... This company and the companies that post "jobs" on there are all jokes... Love the unemployment rate in Upstate New York (sarcasm). For the legit companies that are supposedly "hiring" on Indeed.com, update your jobs after 30 plus days and start reaching out to the people that are actually applying and fit the role like me. Single mother here trying to raise an 11 year-old and it's getting tough when NO company even responds to you when you have the qualifications... Unreal.
We were looking to hire and placed attempted to place an advert. They told us that we were in violation of their TOS and that we would need to resubmit our information. We followed all of their directions and yet continue to be denied the opportunity to use their service. The process has been ongoing for over 2 weeks and now have given up altogether on the process and decided to go a different route. I called them several times and nothing came of it. Incredibly disappointed with my experience with them.
I have been using Indeed to post jobs for a few years now and have always felt a little bit ripped off by the service, but as it seems to be the only way to get any sort of resumes I've felt a little held hostage by them. We pay for clicks and resumes, but we get clicks and resumes from mostly non qualified candidates. It usually costs me $300+ to hire one candidate.
On my last posting I must have made an error on my budget, because I received an invoice for $450 but I was no longer hiring. I hadn't received any resumes by email, which is highly unusual, so was not aware that my job was still posted until I received the invoice. I asked for clarification on the invoice but all that was sent in reply was the invoice total. I spoke with my rep and he was only able to tell me that I must have made a mistake on my budget. When I wrote to the billing dept to ask if they could help me with a discount they resent my invoice with the full amount. I explained to them that they could see that I had not viewed any potential candidates and again they ignored me.
I am not 100% sure that the error was mine, but regardless I feel strongly that they should have offered me some sort of discount. From the postings below I see that I am not alone here. Sadly, Indeed has bought out other similar job posting sites and I worry that I am going to have to use them again. But gosh I sure would like to find another way to advertise jobs. I really feel like Indeed is a cash grab that doesn't care at all about its clients. Feeling ripped off and held hostage.
This company is a data collecting service that DOES NOT help you get a job. I’ve been applying for jobs on Indeed for over a year and haven’t gotten one since. I have more than enough experience in the field that I’ve applied in, and I get more emails than I ever do actual interviews. This will inevitably come back to me (maybe it’s your resume, etc). Bottom line: this company collects your information and doesn’t help you get a job.
Looking to hire an office manager as the owner of a financial advisory firm, I tried to post the position on Indeed.com. After setting up an account I received an email that the post did not meet their quality standards and my account was disabled. There was a way to appeal so I did and received another email saying it was still denied and the decision was final. Wish I had seen all the negative reviews on this site before I wasted my time. Add my voice to the growing chorus of one star reviews for this stupid company!
I had the same experience as a user below. When you post a job, it is very easy to sign up for a job sponsorship. It is not at all clear what the charges are for this - it is a daily max amount that they give you. This ended up adding over $1000 to one of my postings. You don't realize it until you get your credit card bill. They do not invoice you, when you go onto the website to try and figure out what you were billed for, it is not transparent at all - the invoices are very generic. When I called they told me that was what I signed up for, and how I can change it on future postings. At this point, I would never use them again - I feel like the whole thing borders on a scam.
My husband and I posted one ad for a nanny 4 months ago. We tried to remove the add a week later, after finding someone on care.com. Four months later, numerous support calls, and thousands of dollars charged they still have not closed our account. I have been told our account does not exist, yet somehow I am charged every month? This is an outrage. DO NOT get stuck in this scam!!! There are so many better, more user friendly sites out there.
I’m an employer who, like most, just wanted to post a job. I paid to have it sponsored. Not even 10 minutes go by, and I receive an email letting me know that my account has been disabled for not meeting the quality standards Indeed holds. I appealed the decision, seeing as how I made a straightforward posting that called for individuals who have at least a year of customer service experience, and listed the benefits and responsibilities of working at our office.
My appeal email is as follows: “I would like to re-enable my disabled employer account. I am hiring candidates directly for my employer. My name is: [redacted] My work email is: [redacted]. My company name is: Nu Republic. My company website is: www.nurepublic.com. My work phone number is: [redacted]. I am located in the same place that I am posting jobs. A brief summary of the nature of the roles available, and other relevant details about my account: I'm a manager at a financial service office who is hiring to build my team for this coming tax season."
"The role would entail filing tax returns as well as consulting with clients regarding other financial services offered such as credit, lending, and insurance. We provide training and certification tools for our employees, and seek to use this platform to reach out to those who have the credentials or background to make a difference with our company and within themselves.”
This was on 12/30/2017. Today, 12/31/2017, I receive the following email: “Thank you for contacting Indeed. Your account was reviewed and unfortunately, the decision has been made that your advertisements cannot be shown on Indeed. For your reference, we've linked Indeed's Terms of Service and Job Posting Guidelines. Your account currently is not accruing costs, and this is a final decision. No further action is required on your part. No additional details regarding this decision will be provided. We apologize for any inconvenience this may cause."
I checked the terms of service... None of the “don’ts” applied to me and I was left in confusion. Their statement “No additional details regarding this decision will be provided.” pretty much tells me that I’ll get no answer in regards to this decision. Many people have complained already, and have all had eerily similar stories to mine. They post, it’s immediately taken down and account is left disabled, there is no explanation even when an appeal is done, and there is no transparency.
Indeed has a PR team that surfs ConsumerAffairs forums and replies nicely to complaints to save face, and I just want to make it clear that it shouldn’t take for a consumer to have a terrible experience and publicly complain to show a modicum of decency and respect to those who just want to respectfully utilize the service offered and pay for any costs incurred while using it. I have some downtime and figured I’d say my piece. This is an awful and unscrupulous way to conduct business and I’m glad I have other options to reach qualified employees.
Let me start by saying that I know not every employers experience is a bad one so I can only speak on what happened with me and my business. We dealt with a rep who was very customer service oriented and did a great job in helping with our postings, she was very attentive so that was the temporary upside to this experience. My wife and I own an automotive service and repair shop so we had 2 postings for technicians. If you already use Indeed then you know that it's a pay as you go type of service which may seem great in the beginning but once it all works out it becomes quite the joke. Our listing was not only VERY specific as to what we were looking for in a candidate, but we also listed qualification questions that the person would have to answer so as to meet our criteria.
Along with a few actual automotive technician type candidates, we received an overwhelming number of fast food workers, convenience store workers, plumbers, landscapers, security guards, and a whole host of other ridiculous unqualified candidates. Indeed certainly gets you by charging you for every single posting VIEW, not for actual applicants but for every time somebody just views the post. A very frustrating experience to say the least and once it was all said and done and I called to confirm/complain about the crazy charges... That same fantastic customer service rep basically said "yeah, well they all look pretty good to me so I think you got your money's worth..."
I got my money's worth in spending $595.08 over a 6 week period to get resumes from a group of people who likely don't even know what end of a wrench to hold. In closing I would just like to say that you need to please be careful and don't let them tell you what a great source this is... Unless you own a fast food restaurant in which case you should get all the applicants you need. Account cancelled on the spot and $$$ reluctantly paid to a company who didn't earn it. Great experience.
Indeed canceled my account with no explanation. I spent days of time and work to get people to interview for two job positions I have... and this happens. It's ridiculous. It's hard enough finding folks in the job market, without being jerked around.
I have been using Indeed.com for such long time as I used to get a lot of responses and believed it to be the No. 1 site when it comes in term of free job posting. But for few days I have been trying to post free jobs in Indeed from various mail IDs including official and personal and every time they are disabling my job posts by a message without giving any relevant reasons for doing the same. And when I tried to get to them via mail they sent across a reply that not any further reasons will be given for their actions. It's shocking how Indeed are treating their long time users. I want to get some relevant answers or else I am going to disable all my accounts in Indeed and vow not to use it again and also advise my peers to do the same.
Indeed expert review by ConsumerAffairs
Since its founding in 2004, Indeed.com has become one of the largest job search engine sites on the Internet. Indeed operates in over 50 countries and in 28 languages.
Indeed Resume: Indeed allows job seekers to upload their resumes, or they can build a resume with Indeed’s helpful resume tool.
Indeed Publisher Program: Joining the Indeed Publisher Program allows consumers to include search tools on their company’s website. Publishers earn money based on traffic from their site to Indeed.
Indeed blog: Indeed’s regularly-updated blog contains advice for employers and job seekers as well as in-depth information about global market trends. Indeed also has a blog dedicated solely to engineering. These blogs have regular postings to keep information current and useful.
Job seeker profile: Creating a profile on Indeed is fast and easy. Job seekers can save searches and job postings, and, in some cases, they can apply directly through Indeed.com. Other features like job alerts and management tools help keep the search process organized.
Salary and job trend analytics: Indeed.com allows users to view analytics from several different professions. Employers and job seekers can view this information for free.
Best for: Indeed.com is best for job seekers who want to search broadly for employment and for employers who want wide visibility for their job postings.
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