Consumer Complaints and Reviews
After a lengthy history using Indeed for free/cheap I decided to try out their posted job ad and hire services. Will NEVER make that mistake again. My customer rep persuaded our small business to post ads that ended up costing us thousands of dollars and then made no apologies or concessions in response except to say they had tried to call me. This company should and almost certainly will fail as more employees are exposed to their unethical and unfair practices. Employers and candidates deserve much better. And cannot get much worse.
A fake job ads on Indeed that says “Music Teacher, Indian Idol Academy - Mumbai, Maharashtra” is fake. After you apply to the position, they send an email like "In order to join Indian Idol Academy, it is compulsory to join a training program called Music Mentor Certification Program. This program will cost you Rs. 10,000. For more details, log on to our website - www.indianidolacademy.in. Indian Idol Academy offers a host of opportunities to those who pass this training program. Join our program now and pay only Rs. 2000 registration fee." Many people applied and came to attend the workshop. None has been given any jobs. They have locked their office and now organizing it in different places. Please be aware.
My experience with Indeed has been an awful one. I reviewed my online bank statement and noticed that I have multiple charges on my account by Indeed. One amount around $30 and another amount around $500.00. Never did I give my account information to Indeed, nor would I ever have. This company is a complete fraud and I advise everyone to steer clear. I reported them to the BBB and their response to me was, "Well, you will need to contact your bank regarding fraudulent charges on your account." Well... obviously THIS IS COMMON SENSE and information I already knew. My concern was not that, that was a step I had already completed.
My concern was what Indeed was going to do regarding this happening and preventing it from happening again, but apparently they did not care, these emails were from the assistant manager of the company at that. If they have this type of individual in a management position, I can just imagine what other incompetent individuals they have working there. Completely ridiculous and this entire process has been so time consuming and such a hassle... TO GET MY HARD EARNED MONEY BACK for someone else's ridiculous behavior. Absolutely disappointed and WILL NEVER be using Indeed again. This company should be ashamed of themselves. Disgusting!
I place a job ad with them I believe on June 1st, however I wasn't really sure on the billing. My first applicant was not even remotely from nearby. Actually I believe it was the Middle East. I tried to cancel it. Couldn't figure it out. So I believe it was June 2 I post the ad. I could not figure how to withdraw the ad. So I sent a email and then another one. It took like 14 days. I just was billed 244.00. When I finally got an email back from them I believe it was Joe was the name. He said it would be taken care of. The person I called today was Mike or the names could be switched. I told him there are 6 applicant open and I never reviewed them. So wouldn't that show I wasn't using the service?? Since I never open the other and I did hire Achbar or whatever his name was. I don't have a branch in the Middle East. I'm just small family auto repair facility.
I had been using Indeed since 2010 and have spent thousands on the site (with traction mind you). Then all of a sudden, my account is suspended. Nothing changed on my end, however apparently the guidelines have changed with Indeed. When I had asked as to why my account was suspended, they did not respond with any reasoning (multiple reps). It's like they are told from higher up not to respond back. What disturbs me even more is that our competitors are on the site still. This is the worst back office operation I have seen in a while. The company I represent is a 150yrs old and we are offering a career opportunity for individuals looking for work for heaven's sake. We are not MLM and have received the most trusted brand award 8 years in a row. They really need to change how they manage relationships with clients. Not good business...
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I applied for a part time job on indeed.com at Chick-fil-a. Received an email with a job offer requesting a copy of my ID and SS card. It also asked for me to schedule my drug screen and pay for it through PayPal. Well, I didn't realize it was a scam until AFTER I emailed my ID and SScard to chickfila. email@example.com. Now what do I do? Wait for my identity to be stolen? After I thought about it, I called the Chick-fil-a to ask if they ever do a job offer that way? Of course the answer was "NO". Does anyone know what I can do about this? Any help would be greatly appreciated. Indeed.com needs to screen their job posting.
I have been trying Indeed, and I am glad I did not fall for their pricing scam which everyone else seems to have! Every applicant we have tried to interview has turned out to be a FLAKE! We had 18 applicants for our job and NOT ONE of them EVER showed up for the interview! This site is a total waste of time (and money it seems)! Buyer beware!!
They disabled my account, and I lost all access to the assets that we supposedly received from the site. When I called them to at least try and get a refund since they did not give me what they promised. They said they cannot refund any funds. They also charged my card for 45 days straight even though I set a 7 day limit. They are one big scam company.
Our corporate account was disabled saying our ad for advertising sales people did not meet their standards. We responded back with all of our contact info, our website, years in business (18), the fact that we also own an insurance agency and a marketing company. Our ad clearly states it's not MLM, no fees, no gimmicks, we just want the best sales reps working for us. This is a brand new project that took off over night. So we are in need of reps asap.
It took me less than a minute to go to indeed and see that other companies are hiring advertising reps, but had sponsored ads. I think this was done because I wanted to try it before giving them my credit card to have the paid sponsored job postings. No one ever called us, or spoke to us. Just sent form emails. I am telling everyone I know in the HR field to avoid this company. My rep would of earned 60k the first year and I know they have many people needing work. I will just use another site but this was a real time waster for us.
I did not post a job on Indeed. In fact, I had never even heard of them until last week. Some bozo walked by my building, saw that the body shop next door had put out a sign for employment. The idiot then snapped a pic and said my biz was hiring. We aren't, but now I am receiving 10+ calls a day, people stopping by dropping off resumes. This has cost me way too much time with my employees having to answer the phone and tell people the ad was a mistake. There is no way for me to take the ad down since I did not create it.
Indeed doesn't have an email to respond to, they want you to write to some place in Texas. Their phone service has 2 options, looking for a job, or posting a job, no customer service. It hung up on me. This place drives me crazy. No personnel responsible for the content of their site/app is ridiculous. I will NEVER use them, even if I have an opening. Stand up and fix what's wrong with your service and quit costing us who don't use you money.
Indeed.com used to be a reputable business, very disappointed in their advertising messages and charges. They do not provide qualified candidates as in the past and their charges have changed without explanation. Their representative when I contacted them offered assistance for how to better advertise after the advertisement had been completed, this help would have been better appreciated before the advertisement rather than after it failed. Please beware of this company and their vagueness to explain, very expensive advertising charges and they're refusing to refund improper charges.
I've been using indeed.com for a little while now and have been very disappointed with the following: Job posting costs: I never know what I'm paying until the bill comes in and it's been outrageous considering the poor results I'm receiving. I've had 1 "qualified" applicant that we've hired. I put in for a budget of $100/month and was charged almost $300 in one month due to "clicks." Completely BLEW MY BUDGET! Not the first time that happened. I've spent over $500 (with a budget I entered of $100/mo ) and was only able to hire the single applicant.
Qualified Applicants: Most candidates were completely unqualified and said they had certain qualifications and a Driver's License but did not. Indeed.com takes no responsibility in this at all. They did give me a $50 credit on "clicks" to keep my business. That with my $50 budget, I should have had a bill for around $50 but after a few days, I had a bill on my ccrd for $72. I checked my Indeed account and found I had only around 10 clicks so where'd the $72 come from in less than a month? There is no accountability on indeed.com's part and the second representative I spoke to was more than willing to help me shut my account down instead of offering any kind of credit. I will be cancelling my account indefinitely.
In reading some reviews in regards to Indeed.com I am going to add my irritation with that site as well as with other job searching sites. I really do not appreciate jobs being written in another language or making it mandatory to speak another language. It's ridiculous.
I was posting two legitimate job offers for some non-techie friends. Indeed disabled my account and wanted documentation, tax ID numbers, etc. to prove that I was affiliated with those businesses. While I understand their need for quality job postings, these were two very good positions (one involved a trip to Hawaii all expenses paid for a physically disabled friend) that could have benefited someone in need of a job. When I replied to their emails, they didn't even read them, just resent the same stupid reason for disabling my account. NOT RECOMMENDED. I will gladly recommend their competitor (Monster, local search) rather than this idiotic site.
While not Indeed's fault, this platform fails to provide most people the important opportunity of finding work. An acquaintance and I have been using Indeed.com for 5 months, in different fields, and have yet to find any work. When I graduated with a four year degree, everyone told me how my prospects were high and how I can be easily selected for work due to my portfolio, skills, experience, etc. Well that never happened.
On Indeed.com, most of the work expect such high levels of requirements. Again, while it's not Indeed's fault, there's no way to make your job search any easier. I have applied to tens of jobs, up to a few a day (if possible). I rarely ever receive a reply for any reason at all from the employer/recruiter. And if I do, they would tell me my skills don't match their requirements. I honestly don't see where I don't match because I don't apply to places I don't have the skills for, but again, it's not about *me*, right? So sometimes, it makes me wonder, whether or not they filled the position and just decided to make an excuse. Or am I just so untalented and unlucky. Or, are the applications even go to the employers.
I'm trying my best not to sound like a disgruntled person with high expectations for a free website, but if it's meant to help people find work, then there needs to be a better advanced search that allows more reliability. If we, as people, make the effort to send our resume, cover letters, etc., there's no reason why employers can't simply reply yes/no. There needs to be a search for REAL filtering. If I'm a dentist, don't expect me to know brain surgery. That goes for any other field.
The overall experience I had on this website has been worse than Craigslist, therefore I'm no longer going to use it. Maybe, as other reviewers said, it's much more reliable to apply directly to company's websites. I tried not to make my personal problems the basis for this review, however it's almost unlikely since this website was where I was placing my hopes for regarding employment.
Applied for a part-time job with a job posting named Agora. Turns out the company name is really Media-Agora. This is a fake company hiring customer service manager or account managers to receive email money transfers instructing you to deposit into Bitcoin. Just saw another posting for Agma Inc on Indeed. Looks exactly like the same fake company. Beware!!!
We are a small business (Sign Company), we recently lost out 20 year employee to retirement. We needed to add additional staff member to replace him. We tried Craigslist and the candidates were "shady" and a simple Google search brought up criminal activity. We heard about Indeed so I posted a job. We did get many resumes, about 70 to be exact. Of those 70 maybe 4 were actually worth looking into. Most were nowhere near qualified, we were getting resumes from female college students who worked in an office setting. The job clearly stated construction like environment, heavy lifting, etc...
Most of them had several misspelled words. Most only had a couple of lines per resume. I thought if we were paying $17.00 a day, they should at least screen for proper spelling and reject those resumes before they are sent to the employer. In total we spent $103.00 and threw out all 70 resumes. The pay rate was actually on the high end for a new hire.
When trying to apply for a job Indeed said I had the wrong password and locked my account. I just changed it like they asked but that did no good. Why in the hell do they have security questions without using them. Now I have to wait for them so I can apply for a job. Total **!!! This site sucks and shouldn't be allowed to operate. They won't let you call them which is a crock.
I recently used Indeed during a job transition and the breadth of jobs posted, updates and ease of navigation made it my top go to site. Highly recommend.
Indeed is only interested in sending you candidates if you spend a lot of money. For a small business and single owner, I don't have deep pockets, and to make matters worse, of the candidates I was provided, none came in to apply. Additionally, there's an error in their system that omits resumes from candidates' profiles if you select "apply in person". Therefore, you cannot screen them for location and work history. Stupid waste of time and money resources, and complete regret! I will Not use them again!
The site is very searchable. You can search by location, key words or both. Allows the user to save jobs he may want to apply for later. The categories for tracking where a job is help a lot. When a job has been filled or remove, the sites lets you know. The only issue I encountered was that it could not read my resume the way I had it. I had to create a special one for Indeed to parse. Even then I needed to edit it some.
Indeed gets quite a few jobs. This is very true. They also, however have outdated jobs that sometimes clutter the site. I don't know. It just always feels like a cluttered site though and it never produces really good job matches I expect it will.
I do receive a list of jobs on a daily basis however rarely do any meet with the search criteria I set up and am still wondering why that is... Not helpful in the sense that I have to sort through a lot of jobs all over the US whereas I included in my search criteria my area only and clearly!
It is easier to navigate on Indeed. Also it has the latest job updates compared to other websites. I love the filters it has and it is very convenient to use from a smartphone. It makes it easier to apply if you have their account.
I am a contractor and use this site often to find the next job. It has never let me down. I go into many job sites for avionic technician, test technician and electrical fields. I enjoy the alerts, finding jobs in the next state I wish to travel to.
Indeed.com website is always full of job potentials, and if your job isn't available, it gives plenty of other similar options. This site was probably the first website that gave a full description of not only the job, but the needed requirements, so you won't have to leave its website to visit another and then have to search for that information. It also gives great information about the company and the company's reviews. Usually if the company responds it is done in a timely manner. Also, if the jobs are rare, you can always add other job alerts easily.
Finding a job was a snap with Indeed.com. The listings were updated frequently and I received alerts when a specific job was posted.
Years ago, indeed.com used to be the most reliable source for job seekers. However, that has not been the case lately. My case worker from "Promise Jobs" which is part of program that helps people obtain jobs through the state has stated indeed.com is not recommended due to the fact that they post incorrect information about employers' job descriptions and the fact that some companies are not even hiring! I have posted resumes in the past with no response whatsoever. And I have an Associates degree in administration assisting. My advice is to apply through the actual company's website. You will have a better chance of getting contacted as well as up-to-date positions that are available.
I paid indeed.com to find employees. After a couple months they cut me off from my account and access to the resumes I want to hire. They said locked me out of my account because I used a gmail account. They accused me of being a fraudulent company because of my gmail.com email account. After complying with the request to change my email to my company name they still did nothing to re-open my account and give me access to the resumes I bought and paid for. This company is a RIP OFF. I suggest you don't use them. They are very dysfunctional and just plain arrogant. No response. Just a big ** you from some low intellect employee who was very rude.
We had set an account with Indeed for our job posting. Somehow, we just realized that we were not able to view the resumes from the job seekers provided by Indeed. By following their instructions, we had sent them 3 times of requests, but got no replies and answers. It had been a while 'til today. We called them to find out the reason of being unable to view the resumes. We were told they could not answer us and they reserve the right for not to tell. I was very disappointed with their answers. They just do whatever they like to do without reasons.
ConsumerAffairs Research Team
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
Since its founding in 2004, Indeed.com has become one of the largest job search engine sites on the Internet. Indeed operates in over 50 countries and in 28 languages.
- Indeed Resume: Indeed allows job seekers to upload their resumes, or they can build a resume with Indeed’s helpful resume tool.
- Indeed Publisher Program: Joining the Indeed Publisher Program allows consumers to include search tools on their company’s website. Publishers earn money based on traffic from their site to Indeed.
- Indeed blog: Indeed’s regularly-updated blog contains advice for employers and job seekers as well as in-depth information about global market trends. Indeed also has a blog dedicated solely to engineering. These blogs have regular postings to keep information current and useful.
- Job seeker profile: Creating a profile on Indeed is fast and easy. Job seekers can save searches and job postings, and, in some cases, they can apply directly through Indeed.com. Other features like job alerts and management tools help keep the search process organized.
- Salary and job trend analytics: Indeed.com allows users to view analytics from several different professions. Employers and job seekers can view this information for free.
- Best for Indeed.com is best for job seekers who want to search broadly for employment and for employers who want wide visibility for their job postings.
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