Indeed

Indeed

 3.7/5 (524 reviews)

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Overall Rating3.7 out of 5
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Resolution In Progress
Verified Reviewer
Original review: May 28, 2023

I’ve been looking for a new job for the past 3 months and I probably applied to almost 50 jobs on Indeed but I haven’t gotten any replies. All I see from the status of the application I submitted saying “Applied” so either the places I’ve applied to aren’t even checking their candidates applications or maybe Indeed isn’t even sending my application to the companies I’ve applied to…I’ve already wasted 3 months applying through Indeed. I miss the days where people would just go in person and ask if they were hiring and pick up an application, now they just tell us to apply on their website. All I get from Indeed are emails recommending me jobs that I’m way overqualified for.. if I were to apply to those jobs what would be the chance I’ll even get a reply back. The only positive side of Indeed is that it lets you make a very clean resume for free and you can download it onto your computer or cellphone and use it if you plan to apply for a job through a company’s main website and not through Indeed.

Indeed response

Hi Emma,

We know job searching can be tough and we’re here to help! While Indeed isn't directly involved in the hiring process, we recommend checking out this resource on our Career Guide about what to do if you're not hearing back from employers: https://www.indeed.com/career-advice/finding-a-job/what-to-do-if-you-arent-hearing-back-from-employers

We will reach out through PM as well with some tips due to the limited character count on a public message.

Best regards,

Indeed Support

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Resolution In Progress
Verified Reviewer
Original review: May 21, 2023

I posted ad at CraigsList and decided to give Indeed a try. Please be aware everyone: they do not inform you when you are posting that they will drain your account charging over a thousand for a week of worthless applicants. Their site is ridiculous and I'm not tech savvy. Took me a while to remove my post. When I was asked all these questions I had no idea what they charge: Why? Because it didn't say anywhere "by the way it's going to cost you". I filed fraud claim with my bank because Indeed has to state all the charges before even starting. That's how they make their money: they state how much they want you to have good experience but nothing about the outrageous charges. Only 5 or 6 people responded.

Second: I specified what I wanted, Third: every applicant lied about experience and one out of 6 came and didn't show up after 2 days. One guy wanted to bring his wife to work?!? Other wanted to bring his buddy because he said that apparently he will be uncomfortable working with people he doesn't know. I mean I never seen such an unqualified crowd. But that is understandable: people lie but charging $544.32 every other day?

We are not big company, we just started and I have a 2 year old. I can't throw away 500 every other day and I needed to have known that before I give my card info. I don't care if I have to hire a lawyer. I didn't agree to that and if I didn't then you don't go into my bank and take our hard earned money out. When you lie and cheat then you are not a good business. I'm really upset about this. I wish I read the reviews like I always do but dealing with Craigslist I didn't think that this was going to happen. If I have been informed about all these charges and how this site really works then I would have avoided it. When indeed advertises on tv, how about adding the fact that it's going to cost people an arm and a leg after which you might not even have any desired applicants. So be careful everyone. Better go to Craigslist or Facebook Market... Anywhere else but Indeed... Indeed!!!

Indeed response

Hi Natasha, we have sent you a PM, please follow up with us there. Thank you.

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    Verified Reviewer
    Original review: April 15, 2023

    I have been working with Mark ** for 35 days of the Indeed approval department in order to post a job. He has denied everything no matter what it is. He told me to get a business license and I did but that is not good enough. He tells me my ink quality is not good enough and refuses to let me speak to anyone else. I talked to him once on the phone and he was very nasty to me! I have talked to many other business owners who post on Indeed and they have never experienced what I am with Mark. I feel harassed and mentally abused by what should be simple and it's not. I want to post jobs and I can't.

    Indeed response

    Hi Anne Marie,

    We have sent you a PM to address your concerns. Thank you.

    The Indeed Team

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    Verified Reviewer
    Original review: April 13, 2023

    The worse customer service possible. You posted the ad and they will blocked your account for verification process. They hire many unexperienced people and no one know how to resolve the issue. AVOID.

    Indeed response

    Hi Sarah,

    We are sorry to hear about the issues that you are having, we have sent you a private message to assist.

    Best regards,

    The Indeed Team

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    Verified Reviewer
    Original review: April 11, 2023

    As with many people who have experienced the same issue, Indeed says it will charge you $x per candidate, but then, they charge you if you make any kind of contact with a candidate - whether you contact them, or they contact you. And whether they even bother to respond to your initial contact. They also provide a platform where disgruntled ex-employees can ** about your company, but as an employer, I could not reply to those misleading and sometimes libelous comments. So, to sum up: they will rip you off, and then provide a platform for other people to libel you. And if you want customer service? LOL! They claim they will answer "within 24 hours." Not even a chance. ZERO customer service. This company does not deserve to exist, and it certainly doesn't deserve your or my money.

    Indeed response

    Hi there,

    Please note that Indeed is a self-service product and a budget is chosen when the job is posted by the account holder. In addition, you have the ability to pause or close a job posting at any time. PPA pricing also offers the ability to review candidates. Reject a candidate within 72 hours and we won't charge you for it.

    As public responses are limited to 500 characters on this platform we'll follow up with you via PM to address your concerns. Thank you.

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    Verified Reviewer
    Original review: March 3, 2023

    I have had great success with Indeed until I got charged close to $2500 for a posting I had up for 4 days. They were charging me $30 per application, and gave me 72 hours to reject the application or they would charge me - I also had to complete a survey for each candidate as to why I was rejecting them. I shut down the posting because we decided to hold off on hiring, but since I didn't reject the applications first I was charged. To do what they asked would have taken me hours. They later charged me $84 for a second posting I had up. I had one other posting up, but when I realized what was happening I immediately shut it down. Again, I was forced to do a survey for each candidate but I had to lie because I wasn't given an option of "I put the job on hold" or something like that.

    As a general rule, why would I want to reject candidates out of hand without waiting for a few days to see what the pool of candidates looks like? Some rejections are easy, others not so much. As a small business owner I don't have time for that, and it's a bad way to hire someone. They don't even send you an itemized invoice unless you ask for it. I called and I got the invoices I was also given the names of 2 reps assigned to my account. I called one (the other's mailbox was full - inexcusable) and emailed them both - no response after 2 days. All of this stinks - random pricing, shady practices and no customer service. I have spent a lot of money with Indeed over the years - they won't see another penny from me.

    Indeed response

    Hi Theresa, we are very sorry to hear about your poor experience with Indeed. We have sent you a private message to further assist.

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    Verified Reviewer
    Original review: Feb. 24, 2023

    As an employer seeking to hire, Indeed.com falls short by not allowing employers to review candidates. It is unbelievable how many candidates will either not answer their phone for scheduled phone interviews, or are a no call-no shows for an in person interview. This is frustrating and a huge waste of time and money. I have communicated these issues with Indeed employees multiple times, and they always say they are hearing these same issues with no-shows from employers all over. If that's the case, they need to take action to help minimize these issues. We have done everything we can to minimize these issues, such as reaching out to the candidate to confirm the interview 24 hours ahead of time.

    A SIMPLE SOLUTION: ALLOW EMPLOYERS TO REVIEW CANDIDATES. Have a basic review system without getting into detail about the candidate. Questions such as: Did the candidate show up to the scheduled interview? If not, did they call to inform you they could not make it? Candidates need to be held accountable. If employers can see that a candidate was a 'no call-no show' for 5 interviews, I believe this would minimize this problem by holding candidates accountable. Companies are given reviews to help candidates. Candidates should be given reviews to help employers. Again, simple 'yes or no' questions pertaining to whether they show up for an interview. This is our third season trying to use Indeed to make a hire, and it gets worse every year. If we, as employers, cannot review candidates, this will be our last time using Indeed.

    Indeed response

    Hi! We are sorry to hear about this negative experience and have reached out via PM, please reply when you have a moment. Thank you!

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    Verified Reviewer
    Original review: Feb. 21, 2023

    I have always been able to find jobs easily using the platform but since 2020, I don’t seem to be able to keep the jobs for longer than 8 months. Idk if it’s the jobs or what but something changed. Companies can’t remove reviews but some of them most definitely post fake high rated reviews to boost the company and bury reviews that might actually be useful, seems like since I started looking at the reviews the most relevant ones are always buried. I think these companies have decided they can just chew through people like they are nothing due to the ease of replacement thanks to companies like Indeed… which is good? Idk, but as you look for a job indeed will constantly request you review companies and then ask questions that aren’t relevant like it has the companies confused which makes the reviews even less able to be trusted.

    I can’t get on the platform without being asked to review a company I haven’t worked at for 5 years and have already reviewed 3 times - even funnier, a lot of the reviews, questions and interview, salary etc.. I got to looking and they are denied so… honest answers and opinions that aren’t in line with what was wanted don’t go through they appear to be censoring, even a “what questions are asked on the interview” was denied, but those questions were asked and I took the time to comply with indeed's review request and it didn’t violate any rules. Waste of time, can’t trust it.

    The industry I work in is I believe why the high turnover but indeed definitely makes money with the employers. It just didn’t used to be so obvious, reading the employer reviews on the subject I think it’s hard to trust them in general at this point. It's crazy but it’s almost incentivized for job seekers to not have long term jobs and for employers to find less than adequate candidates not sure how that is pulled off but my experience since 2020 says it is because until 2020 I held jobs no less than 5 years and I haven’t been able to keep one and it’s not me. The last one was really crazy but that’s what it is somehow crappy employers are being matched with good candidates and bad candidates with great employers…. Yep, busted.

    2 people found this review helpful
    Verified Reviewer
    Original review: Feb. 18, 2023

    I have been job searching on Indeed for a while now. Over 95 job applications put in so far. There are way too many staffing companies on this site which does not help at all. Let's not forget their testing center. My question why are you doing that when you're not a staffing company!!! Be more professional.

    Indeed response

    Hi Stephanie, we know that can definitely be frustrating having to sit and wait to hear back from employers. Please keep in mind that Indeed does encourage our employers to respond to job seekers and update them on where they stand with their hiring needs. However, we're not able to guarantee that they'll respond. We recommend checking out our Career Guide: https://www.indeed.com/career-advice. It contains many different articles that may be helpful to you in your job search! Good luck!

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    Customer increased Rating by 3 stars!
    Verified Reviewer
    Resolution response: Feb. 18, 2023

    Thanks for the help. Was still a bit frustrating of a process.

    Original review: Feb. 3, 2023

    As a Sales organization, we pay based on commission, some people like that, some people don't. That's ok. Shouldn't be a basis for having your account blocked from posting a job ad. Indeed demonstrated prejudice and ignorance, not a company I will use again.

    Indeed response

    Hello Thomas, thank you for reaching out. We're happy to help here. A member of our team has responded via private message. Please follow up with us there if you have any additional questions or concerns.

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    Indeed author review by Anne Mercer

    Since its founding in 2004, Indeed.com has become one of the largest job search engine sites on the Internet. Indeed operates in over 50 countries and in 28 languages.

    • Indeed Resume: Indeed allows job seekers to upload their resumes, or they can build a resume with Indeed’s helpful resume tool.

    • Indeed Publisher Program: Joining the Indeed Publisher Program allows consumers to include search tools on their company’s website. Publishers earn money based on traffic from their site to Indeed.

    • Indeed blog: Indeed’s regularly-updated blog contains advice for employers and job seekers as well as in-depth information about global market trends. Indeed also has a blog dedicated solely to engineering. These blogs have regular postings to keep information current and useful.

    • Job seeker profile: Creating a profile on Indeed is fast and easy. Job seekers can save searches and job postings, and, in some cases, they can apply directly through Indeed.com. Other features like job alerts and management tools help keep the search process organized.

    • Salary and job trend analytics: Indeed.com allows users to view analytics from several different professions. Employers and job seekers can view this information for free.

    by Anne Mercer Contributing Writer

    Anne Mercer has covered a number of topics, industries and companies since she began contributing to consumer-focused articles for ConsumerAffairs in 2018. She has a bachelor’s degree from Western New England University.

    Indeed Company Information

    Company Name:
    Indeed
    Website:
    www.indeed.com