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LinkedIn
Overall Satisfaction Rating
2.60/5
  • 5 stars
    10
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    6
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    8
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    1
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    22
Based on 47 reviews that contain star ratings
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LinkedIn

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47 LinkedIn Consumer Reviews and Complaints

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Page 1 Reviews 1 - 30
Rated with 1 star
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Verified Reviewer
Original review: Dec. 6, 2018

They locked up thousands of accounts. Claiming violations to their policy. I never did anything. I barely ever logged in. They then want images of drivers license or passport. I blocked out my dob, license #, address, etc... and left my name and image... They will not accept it. Why do do they need my dob, drivers #, address??? Fraud. Turning into Facebook. Trying to get more info on its users...

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Nov. 23, 2018

I moved to Arizona back in July of this year. Changed my phone and updated LinkedIn with my new number. Identified new number as the primary contact and to be used in two-step verification process. All of a sudden, a month after I closed my old phone number completely, LinkedIn has decided to start sending me my two-step verification to that disconnected number. I was able to verify that my new number is still registered as a primary number on the account and the one designated for two-step verification process. I still had LinkedIn application open on my iPhone, however, I could no longer make any changes to my account.

Contacting company for support has been a real nightmare so far. In addition to vague answers to my requests, they still continue sending me two-steps verification process to my disconnected phone number, even after photo ID verification. Unprofessional conduct and fraudulent behavior, if you ask my opinion about their customer service and security features. All of this started when my platform operation changed from Dublin, Ireland to Palo Alto, California. Really??

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Nov. 2, 2018

Been a premium sales navigator member, means this is the top membership. Been paying for the last 3 years. Gained over 109,000 followers. My 30,000 connection limit was almost exhausted, had 35,000 pending connection requests. Was being tagged a couple of hundred times a day, and getting a few 100 connection requests daily. Plus receiving 100s of thousands of views of my posts.

One fine day, I got restricted. First reason. "We see unusual activity within your account and we know it's not you that is doing this, but for the safety of our members we need to terminate your account." Reason 2. Connecting with people I don't know. Viewing a lot of profiles. Inflating my followers. I have connections that are engaging with me that have millions of followers. Are these real reasons? Do they have a flaw in their system? Do they care about long term paying customers? It's been over 3 months and nothing is sorted out yet. Every time I open a new account it gets blocked. 7 times already. Where's the courtesy towards a person that is spreading goodwill on LinkedIn. Where is the courtesy towards a paying customer. 3 years of paying them, to gain over 109,000 followers and all gone in a second. The only answer they can give is we need to protect our members. What about me as a paying member for 3 years.

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Rated with 1 star
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Verified Reviewer
Resolution response: Oct. 29, 2018

It has been resolved by the company.

Original review: Oct. 28, 2018

Literally stole my money from my bank for an unused service. It's worse than trying to cancel the Wall Street Journal. I will let every person I know what a scam this is. Premium doesn't even increase the views of your account, it does nothing but add a bunch of buttons to your home page about how good premium is.

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Customer increased Rating by 2 stars!
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Verified Reviewer
Resolution response: Oct. 26, 2018

after small mail they refund amount. thanks, LinkedIn for fast support

Original review: Oct. 26, 2018

I was charged for LinkedIn premium features. While I subscribe for premium feature a month ago it said, "Do not worry. We will send an email notification before the day free subscription ends and you can cancel the same if do not want to be charged." But I did not get any email and charged 1400. How can I refund this amount?

2 people found this review helpful
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Rated with 1 star
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Verified Reviewer
Original review: Oct. 26, 2018

So frustrated with their changes on their recruiter access plans. I use to pay $49.99 a month to get the same access as the Recruiter Lite they offer now but you will need to pay $119 a month now to get the same access. So disappointing that LinkedIn turned into a site like everyone else - wanting more money from the consumer instead of being humble. LINKEDIN ISN'T ABOUT THE PEOPLE. They only care to get as much money as they can from you.

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 24, 2018

Does anyone have any guidance on how to cancel the linked premium subscription? They charged me for an entire year - I have tried to cancel and get my money back, since August - there is not an option. There is no phone number, I tried to cancel multiple times and it says "I am canceled" - but I am paid up until 2019!!!) They have STOLEN from me $1275.00. That is a trip to Aruba. Any advice before I lawyer up?

5 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Oct. 5, 2018

I am told my account is restricted and I can not log in. There is no access to any form of customer service to get answers. Much time was invested in contacts (over 500). Many customers review my info. This restriction can do great harm to my business. I want answers and a solution. I see others have had the same problem with LinkedIn.

6 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 18, 2018

I've signed up for the Job Seeker App one month trial. I had doubts that it would work, and so it turned out. It didn't work for me. I've deleted the app, and as many other apps before. I thought that would be enough to cancel the subscription. It turns out it's not enough. The amount is not charged because there are not sufficient funds. On top of that the subscription it tells me is active until October 6. I DON'T WANT THIS SUBSCRIPTION. Why can't I just delete it. This way LinkedIn is making life miserable for everyone.

So, they can take people's money, but can't afford to have customer service to resolve billing issues. That's ABOMINABLE... against all ethical business practices. I'm starting a IG & TWITTER TAG #deleteLinkedIn #LinkedInisarobber. From what I've read they don't have refund policy, so I'll cancel my LinkedIn account completely. That's a TERRIBLE GREEDY PRACTICE. If the service works people will be flocking to use it. Why extort money from people's credit cards in this unethical way.

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5 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 10, 2018

Very disappointing situation. I was Online, using my app, everything apparently working properly, when all of sudden, my account was logged out twice, but in the second time I was not able to log in, since now it says that my "account is Temporarily Restricted". What a disrespect, totally, unjustifiable. Now, I cannot use my own account because of this and there is no Customer Service number (I have tried 3 different ones, all spams), no answers from anybody.

9 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 2, 2018

This is horrible. I can't access my account, then you try to contact LinkedIn and no way of contacting them directly. You have to go through a help forum, and they ask you to log in to your account in order to get help. Hello, I can't access my account. If I could access my account I wouldn't need any help, 'cause that is the darn issue. So Stupid.

6 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 28, 2018

Don't give bank account information to LinkedIn! I signed up for a supposed 'free' LinkedIn Premium trial. I canceled after just 2 days because it absolutely did not do what they claimed and gave me no special access. (My cancellation was acknowledged by them via email over a month ago.) End of last week my bank account had an unauthorized charge by them for the membership which I had canceled over a month before. I've written to them twice and they won't respond.

12 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Aug. 26, 2018

This site is helpful with networking and visibility. I am getting resume reviews weekly. Overall LinkedIn is one of better job search sites. I recommend it to anyone in the job search situation.

2 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 21, 2018

This company has the worst customer service. My account became restricted and I did not know why. I spent hours in trying to resolve the issue via emails, phone calls and repeated attempts by their customer people to make me pay $99 for a recovery fee, only to be disconnected each time I spoke with someone. I sent all the verification requested only to be told, I am out of luck. I could go on but I want people to know, be careful. I am no longer a LinkedIn member and will not recommend them moving forward.

6 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Aug. 14, 2018

First off, the site is a jumble and mish-mash of too many things. Nothing is organized, and nothing is categorized the way it should be. As soon as I find something relevant to what I need or am looking for, they change everything, then I have to sift through their total screwed up system again. I have yet to find ANY job listings... And this is after 2 years of looking on there.

I joined one of the groups on there to talk about the problems and issues in the workplace for admins and none of my posts have ever been published! They don't want REAL LIFE being talked about at all!!! ALL they want are platitudes, advertisements, and B.S. Any subjects that are REAL, or are a in issue in offices all over this country, they REFUSE to acknowledge or publish. This site is nothing more than a gimmick to charge people money for a service they will never get. And out of all the people I've talked to about LinkedIn over the years, NONE of them have gotten any ACTUAL, REAL LIFE use from it, much less ever gotten a job through it! Just another phony scam made to bilk people out of money.

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8 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Aug. 7, 2018

I signed up for a free 30 day Premium subscription, for which I was required to provide my PayPal info. I cancelled the subscription well within the 30 day deadline, but LinkedIn nonetheless charged almost $600 to my PayPal account. I have written to LinkedIn numerous times, explaining the situation, providing back-up documentation, & requesting a refund. However, I have been repeatedly ignored & stonewalled, & now, many months later, I have still not received my refund.

11 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: July 8, 2018

I am a group owner on LinkedIn who has been a member for more than ten years. I have more than one million members in my groups. Some of the dishonest practices that I have experienced and documented. I believe that these actions and many others that I have experienced are breaking laws in Europe and in California and other US states. They hide many postings. They are visible on the poster's computer in the discussion list but not on other group member's computers.

They remove the management function to remove group members posting thousands of bogus postings to disrupt the groups. They appear to be using Indian contractors who rejoin every day with fictitious avatars and postings designed to disrupt the groups. Members say my profile has disappeared and they get messages saying, groups, that they are members of don't exist. They limit member joining approval to ten per click. It goes up and down randomly with each click from one to ten per click. I often approve 1000 new members each day yet over the last 3 months group sizes have changed by zero or one member. They are not permitting members to join groups. Previously it was possible to approve 50 per click.

They attack groups for commercial reasons and surreptitiously remove tens of thousands of members. They block thousands of people who apply to join groups so their applications go into no man's land. They have blocked groups of words in discussions that they deem to be competing with Lynda.com. For example, if a posting had the words 'Design thinking" it would not post because they have a course in design thinking on Lynda and want to control all discussions with that term. They prevent group owners from emailing their group members or distribute the postings to less than 5% of the members in the group owner's group despite the settings of the members.

They have removed the group logos of some groups that are growing faster than they want. They have removed also the ability to replace the group logos. Six months ago they indicated that this was a temporary action while they worked on the site. They haven't given me any credible reason why this continues. They provide dishonest support. A LinkedIn engineer in "special projects" has attacked my own independent website and tried to hack into the administration. They moved discussions down discussion lists to 20th place and remove postings for their own commercial reasons. They have removed the "Like" so I cannot see who has liked a particular posting which is an indicator of which postings are visible to members. They post bogus spam postings to disrupt groups.

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9 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 1, 2018

I notified LinkedIn.com two days ago that my account was hacked and that there were fraudulent job postings being charged on my account. Well LinkedIn.com just charged my account for these fraudulent postings. ZERO communication from their "safety and security" department. Zero ways to contact them directly after account is suspended. ZERO customer service. Definitely will choose to professionally network via different portals. What a POS company. Second time in last 12 months this has occurred with same outcome. Lets you know where LinkedIn.com stands regarding the customer and user. Definitely a potential for a class action lawsuit as I know that I am not the only user that has experienced this.

13 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: May 11, 2018

LinkedIn somehow charged my card $129.00 claiming I signed up for a premium version of LinkedIn. I never did this, I tried contacting them and because of how many issues they have with what I’m going through, they do not even have a phone number to call. I have tried communicating through email, and LinkedIn’s response has been to “open a ticket” even though when I’m replying to their emails it’s because I opened up a ticket. I have since deleted my profile and encouraged my employees also to do so. LinkedIn is a large company, who makes most of their money stealing from people hoping they do not notice.

15 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: May 7, 2018

The LinkedIn website seems to require a manual and many hours to decipher all of material they offer. It's very confusing website. I spent hours trying to figure them out. I posted a job which I thought was for free and then I got a 350 bill. I was concerned several times during the month and my balance was always at 0.00. I was able to chat and cancel my job posting's job posting but could not get any refund. Chat never told me that I was accruing charges... Apparently chat doesnt have access to accruing charges. Chat told me to chat back with them if I was charged. After I received my 350 bill, I tried to contact chat. Not possible after an hour of navigating.

Little did I know only premium customers are only able to chat. Since chat cancelled my job postings at my request, I was removed from premium... Only Later on a linda.com site did I discover only premium members can chat. So I was wasting my time looking for assistance that didnt exist on chat. So, I could only email. I submitted my issue to someone in Europe, and got a very cold email basically unwilling to assist me. No discussion of refunds... My concerns were not addressed. This company has terrible customer service, and navigation for answers is very unclear. Their website is overly simplistic and difficult to use. It is automated to generate large sums of money from consumers with no resolve for any issues. A complete ripoff.

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12 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: April 13, 2018

LinkedIn, without warning or reason, locked my account yesterday. I have obeyed their terms of service. They demanded I send them a copy of my driver license to unlock it. I did so, but it is still locked. It is virtually impossible to reach a person at this company, but someone in sales said it could take a week or longer. This is damaging my ability to get a job. I demand Linkedin stop this aggressive grabbing of personal data. This is beyond data mining, this is data theft. This is worse than Facebook.

11 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 6, 2018

My business partner and I purchased the Premium LinkedIn Recruiter for 2 years. In 2017, I had to leave my company for personal reasons but still continued to pay for my share of $7K. Recently, I joined a staffing firm and to my surprise, I do not have access to LinkedIn Recruiter Corporate. I have asked for it numerous of times. I thought perhaps if LinkedIn could look up my old account and see that I hardly used it, then they may either give me a couple of months free for the Premium OR give me extra Inmail usage for my Recruiter Lite package that I recently purchased. They denied me of both.

The main reason why I am upset is the lack of empathy that was given to me and they completely ignored the fact that I was paying top dollar for their product that I did not use given some circumstances. I feel like I that the business that I gave them didn't count or matter. The rep was completely snippy to me in his response. I am really horrified by my experience.

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8 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 7, 2018

Placed a job posting on LinkedIn recently. The wording/language about the fees was so confusing, I still don't understand what I was billed for, when after 10 days I owed them $110 just from people VIEWING THE AD! Reported it via email (no physical phone number to call them) and was told, "sorry, no refund possible". I feel like I got scammed and ripped off.

9 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: March 1, 2018

Do not ever post a job on LinkedIn. They will screw you over and over and over. It's literally like "Hotel California". It's a great site for people looking for jobs and for people looking to hire to contact you but NOT for posting jobs! Over the holiday, I helped a friend by posting a paying job on LinkedIn. I used the business email account but they managed to merge that account into my personal account. They have a SERIOUS caching and code problem. I cancelled the job the end of December and in fact was using their free trial but by February, they sent a bill. At that point, I had figured out that everything got merged on my personal account. I found that in order to even see the bill, I had to delete the business account on LinkedIn.

At that point, I put a ticket in and they partially reimbursed my friend. I re-checked to make sure that no jobs were posted. I re-checked a few days later and nothing was there. Somehow, miraculously by the LinkedIn Gods above, they made the job magically RE-appear AGAIN and my friend got another bill this morning. Of course, it's all on my personal LinkedIn account. So now I'm forced to delete my personal LinkedIn account and I will never bother to use them ever again. So, alas, I highly advise that you not use them for job postings. Not cool LinkedIn, Not cool!

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8 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: June 6, 2017

I like that the LinkedIn website has a search engine that allows you to look into the job of your interests. Also, Your information is stored for other companies to look at and see if you qualify. Everything is pretty decent in the searches and finding a job is easier to do on these sites. It was easy to post my resume and easy to make my profile. I applied for different things in my field and successfully got interviews and interested employers. I really like the website as a whole. Very good Experience.

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Rated with 5 stars
Verified Reviewer
Original review: June 5, 2017

I made an account and used it to apply for jobs and search for jobs that might interest me later. It was nice to be able to look for specific jobs and also link to others you know and see where they can help. It was easy to find jobs and review them but the site itself and navigating though it was very Confusing. It needs better tutorial to get around the site. It should have more help getting you to get used to it. But, I love that I could save my searches and also love the Resume help.

2 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: June 4, 2017

I made a LinkedIn account. I also made a resume and uploaded it to their website. I make connections through system that works on different social media platforms. It was easy. They wanted the premiere career building networks out there and the one with the most expensive reach of Louisville. They have an extensive network of employees and employers from which to choose from. I would focus less on trying to advertise their paid for services and advertising implementation but rather focus more on trying to get people jobs.

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Rated with 5 stars
Verified Reviewer
Original review: June 3, 2017

I used LinkedIn to determine companies of possible opportunities. I wanted to determine if I would be a good fit. Could see who searched for me. Had an existing account. Relatively easy process. LinkedIn is pretty good and helps to stay in touch with coworkers and classmates. I liked that I could see friends and former colleagues' recommendations. But there are too many recruiters getting my information and suggested jobs aren't relevant to my experience. Needs to consider most recent experience in algorithms to determine job interests.

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Rated with 3 stars
Verified Reviewer
Original review: June 2, 2017

I created an account then went to the search for jobs section and started with a search using a keyword or job title. I like that it is easy to filter job matches in your preferred field. It also will give you email updates about new job postings based on previous job searches. However, the job postings almost never include salary. They are sometimes very vague and show jobs that just have keywords that match your search, but the job is not actually what you are looking for.

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Rated with 5 stars
Verified Reviewer
Original review: June 1, 2017

I made an account and it was simple to find job listings with my desired title, industry and location. I have used LinkedIn to apply for 3 of my previous employers. At first glance it looks similar to Facebook. I enjoyed the look & layout of LinkedIn. It is easy to navigate through jobs & profiles of companies & connections. However I wish it allowed users to build a more unique profile background or provide a more creative way to express their work. I did not want to pay for a membership to boost my profile. My connections & work experience should be able to do that on their own.

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LinkedIn Company Information

Company Name:
LinkedIn
Website:
www.linkedin.com
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