Texas Workforce Commission Reviews

The TWC office in Terrell Texas is completely useless. They just want you to sign in so they can get funding from the state. They provide no helpful information that will actually help you get a job. They actually print off generic slides on job searching and read them to you then tell you to use their site which is completely useless. The staff is cartoonishly stupid and worst of all they are racist. They simply do not want to help you reenter the workforce. I've been using the dfwjobs site for years and not one single lead has ever came from it. All of the jobs on dfwjobs is very outdated. Your better off using Linkedin. Their whole process is very discouraging to the job seeker and the staff are consistently rude in person and on the phone.

Texas Workforce is being controlled by very Prejudice people. You will not get the help unless you really beg and/or take them out for a date possibly. How is this slipping through Greg Abbott's plans to better our communities. Texas Workforce is not effective- from the 500 applications I made to resetting passwords to their community centers and call representatives = It has to be a joke. They want your sign in to show roster to receive more funding. No Good.

Sadly, it feels like these people are just here to harass you! I had the most terrible experience with a rude investigator on the phone. Then I did everything I was supposed to do and she still denied my claims - and is not withholding my payments. She insisted that all work search activities needed a contact, and that is not possible when you are uploading resume to a job board? There is no one to reference as a contact??? Like, what am I missing here? Now I am having to file appeals, and jump through tons of hoops to try and get back on track. When in the past, the activity logs of the exact same kind were submitted and accepted.

I am considered visually impaired and I started with Texas Workforce in the spring of 2024 and ever since then, they’ve given me the runaround when I first got admitted to a college. They asked me to send documents, and I would proceed by sending documents, and they would kick a vaccine. Oh, this document doesn’t work because it doesn’t have your name and make excuses all the time. And they always ask for the same documents because they could never find your documents.

This is the most poorly managed system I’ve ever encountered. I’ve been waiting over two years for my vehicle when they told me it would be one. Every delay in the process has been caused by TWC simply not prioritizing my case, not keeping paperwork like my ID so they had to ask for it multiple times, counselors missing appointments and work due to being hungover (something they implied at a later meeting), not scheduling the appointments like they should, and more. I’m beyond upset and disappointed. I’ve needed this car for work to the point where now, 2 years later, I’m probably gonna be fired for it. They’re supposed to help you keep your job, not lose it.

The office opens at 8 am but no one is answering the phone. It says it's still closed at 8:10am when you call. Why isn't there anyone picking up phones?? I've been calling since 8am.

The Houston Texas Workforce Commission system has felt profoundly disorganized, dismissive, and deeply discouraging to navigate. At a time when vulnerable people are coming to them in genuine need of help, guidance, and timely support, the experience instead can feel cold, bureaucratic, and painfully indifferent. What has been most heartbreaking is not simply delays or confusion, but the feeling that human beings in crisis are too often treated like paperwork instead of people. When someone’s health, livelihood, dignity, and future are hanging in the balance, a system entrusted to help should never leave a person feeling abandoned, unheard, or defeated.

It’s a total disappointment, this place is supposed to be for working citizens, it take the side of big companies, my case was a really bad experience, lost a day of work, my time and my peace. Even after proving there was no negligence on my part and I lost my job it seems like they did not care. Workforce Commission took their side, I put my wife’s and toddlers life at risk so I could be taken home and they did not care! This place needs to shut down, it’s money from our taxes going to waste. Thank you TWFC for nothing. And for leaving me and family alone when we most needed you guys!

How is this place even open? Does anyone read ALLLLL of these horrible reviews? Is this how our voices are heard? Complete joke!!! You do not have to have a TX ID or DL to claim unemployment but they will tell you you do when you call and give you the run around and want you to appeal and all this extra BS. Why do they act like the funds are coming straight out of their pockets? Do they get a bonus for denying or being rude?!?!

Taking 100% of my benefits being held leaving me with nothing to live on and refusing to setup a payment arrangement until this appeal is complete. This organization needs to be investigated.

This is a completely useless organization. They take forever to rule on your case and then they allow the losing party multiple appeals at every step of the way. Despite overwhelming evidence and despite the fact multiple officials within the organization launch investigations, conduct hearings and find , in my case, that the employer lied, and made a determination that I was in fact owed for unpaid wages, the system continued to allow him to appeal. Multiple times.

TWC is a state ran employment insurance agency full of fraud. They will have you appealing appeals for appeals. For example; if you attend a hearing for one employer the judge will file a decision on an opposing case and say it’s solved for a different employer. When you go to contact TWC in regards to the claim and inform them the judge made a mistake. The employees then will follow up and ask you to make another appeal for the judge's mistakes.

I was terminated from my employer and filed for a discrimination complain through a local agency, then I applied for unemployment benefits and TWC notified me stating that my former employer had the legal right to terminate me. I saw the "video" they had on me and it was ridiculous and straight forward that this was an intent to "get rid of" older employees. I did my diligence and started gathering information along with evidence to push my employer into a court room. So far I have gotten no help from anyone even with the information that speaks for itself.

Worst ** website and logon of any on the internet! Continuously locked out. They do it on purpose to dissuade people from collecting!

My two biggest problem with TWC are the sudden appointment calls and waiting too long between appointments. I suffer from Asperger's and it took TWC a couple of years to help get me a job. Even then the job I got was a painful part-time job that made me want to die. I even told one assistant to tell me I didn't want to continue my case but their superior called me again just so I can clarify. TWC is cartoonishly incompetent and made me frustrated.

I doubt they have problems and need to be investigated, I was terminated by employer but when I applied unemployment benefit they don’t need to call me to confirm, they listen to lies from HR, employer then denied my unemployment, I appealed wait 3 weeks waited for their call but didn’t see it, I called them back late 2’ then they said I was late and denied my case. They protected employer, I think they are not professional or they don’t want to do their job. I wonder how do we find a good, fair agent to work in Government?

The Dallas Redbird office of TWC is absolutely HORRIBLE!!! No communication, case managers don’t have a clue and the center manager doesn’t care to fix it. I went to them for training and all they do is push low paying jobs that don’t match my background. Being a disabled veteran and trying to utilize state assistance shouldn’t be this difficult. I wouldn’t recommend anyone use their service and the entire office needs to be shutdown!

This is my first time having interaction with TWC at this level. I have worked over 38 years. I do not know of all the unofficial things that goes on. I thought TWC was an agency that was for the working Americans. I was terminated by my employer, I was not warned and was terminated for actually their word against mines. My employer is known for making sure no one or very little people receives their benefits by false documentation and witness statements that is coerced. I would not write a statement that is not the truth but many has before just to be able to keep their job. I have lost my place to stay, my health insurance which I am unable to get care for my diabetes. I apply for 5 to 6 jobs on a daily basis and go out on interview once to twice a week. I have no income, my family helps me with gas, buying groceries and paying my rent/utilities.

This organization is plain garbage. Texas is just like California, just the other side of the coin. Twc doesn't help anyone. They are designed specifically for bureaucratic nonsense. They will do anything to get you there. Once they have you there, they only lie to you or tell you they don't know. It's simply passing the buck till you are homeless, locked up, or dead.

These people approved me for benefits knowing I'm 100% disabled thru the VA, then want til after the new year to ambush me with a claims investigator who failed to identify herself as such until I asked about her questions. They've determined I owe them! According 2 them, I have no car, though I never said that due to it not being true! Now I must go thru this appeals process. Everywhere on the net, TWC feedback is bad! Rightfully, so!

TWC protects employers not employees. Watch out TWC, they are not a good company to protect employees. Even though you have evidence, they will let you lose and let employers win. The judge is just a joke. The government should shut down TWC which is useless. Fired those guys who work at TWC to let them know what the suffering with no money to maintain family. They are not valuable to work here.

This has to be the most worst company or whatever it's called in my entire life. Customer service is terrible. The person who did my review should be fired. First she wasn't available on the day they scheduled my interview. She called me two days after, then I clearly sent her the information showing I was terminated in clear black and white but yet she says I quit my job. This was in July, so of course I had to file an appeal which is a joke because I applied for the appeal in July of 2025. Here it is November and still no letter, no phone calls, NOTHING!!!! It's ridiculous and you wonder why there is crime robbing because of stuff like this. It's already hard to find work. And have to wait damn near 4 months is plain disrespect.

I have a long history of working in the nonprofit sector, much of it here in Texas. Unfortunately, despite my efforts to connect and apply for positions with your organization, I have never received a response or meaningful support. Each time I’ve visited, I’ve been met with unprofessional and unwelcoming behavior from staff who seem to run the office more like a restricted facility than a community-centered nonprofit. Based on my experience, the organization appears to be mismanaging its purpose and resources, which is disappointing for a nonprofit that should be focused on genuine support and impact.

TWC disqualified me from receiving unemployment after the 3 question “interview” determined that I had quit. I appealed, submitted lots of evidence and made my case. Among other things, my employer was engaging in wage theft of my subordinates and was attempting to rope me into the process. The appeal tribunal mentioned nothing of the illegal activity in his decision notes, instead referring to the situation as “work stress”. It is mind boggling that TWC looks the other way at illegal employer activity while punishing an employee for saving themselves from liability and refusing to participate. What a corrupt system.

I’m extremely disappointed with the way Texas Workforce handles claims — especially for military families who have just uprooted their entire lives for a PCS move across the world. There is no sense of urgency, no clear communication, and no understanding of the unique challenges that military spouses face when they are suddenly unemployed because of orders.

We went to TWC because we were told they help adults with disabilities find suitable employment for my high functioning, autistic son. Our first and only appt. was in July. It went well and we were told we qualify for their services. Made second appt to work with job counselor and it was abruptly canceled the day of the appt and now that person is no longer employed there and no one can seem to help us. It's September and when I do speak to someone they act like they want to help but then radio silence. My son just wants a job and is so deflated from this experience. I guess we have to get our state rep involved but do I even want to work with such an inept agency. Do they actually ever help anyone?

I wish I could go lower than one star. Appealed twice. My employer verbally abused the employees the entire time I worked there. The Roof caved in on me while pregnant, she forced us to be her childcare for her preemie infant while she went to gamble at a gas station for over a year, she drank all day and treated us like garbage. The amount of evidence I provided was insane. Not to mention I was pregnant while this all happened. The appeal officer ADMITTED to not reviewing our evidence, documentation or statements. I even included health code violations and laws that were broken and they still denied me. This run by a horribly corrupt system who should be ashamed of themselves. Disgusting.

Discriminating against the transitional out of high school to vocational rehabilitation services. ** not welcome. TWC vrs agency is a Colt in ATX. Feeding their kids' mouth only. Laughing at disability parents and clients **. They all are mismanaged AUSTIN COMMUNITY CHILDREN IN NEED OF SERVICES. MITCHELL ** ALSO ALL A GANG OF POWER CONTROL

The process is HORRIBLE!! The ID.me has been put in place to discourage people not to apply for UI Benefits; The ID.me site promotes FRAUD!!! The ID.me System is junk; is this the best Texas can do??

Filed for unemployment insurance. Met all the requirements. Granted unemployment. Received one check then received a call from an ignorant, uncaring customer service representative who told me the supervisor was wrong. CHERYL **, CUSTOMER SERVICE REPRESENTATIVE BELIEVES SHE IS A SUPERVISOR. Not so. TWC refuses to answer the phone. Have filed endless appeals. Have contacted the governor's office for help. Can't pay my bills because of corrupt TWC.

I have called every day and no one answers any of the phones that the website prompts you to call. It's been weeks, how is this possible?! I have sent multiple emails as well without a response! They don't let you contact them online either.

Absolutely the worst department or commission of the State of Texas. No customer service if you do get through to a live person. Most times, you can’t. The person you will speak with is unknowable and does not give accurate information. One person will say you need to do one thing and you’ll call back and that person will say that is wrong and you need to do another. The decisions of the Commission/ Dept are inaccurate and based on the wrong information and or facts of the case. Appeals dept the same. Appeals are not handled in a timely manner. Today, I got decisions from the Commission Appeals dept that were filed in February and April of 2024.

Shitty service... the system seems like a scam. Good luck trying to get one these idiots on the phone, then if you do, they basically no help. It’s like they try every way possible to keep you from getting paid. Shithole website, endless automated systems. Nothing about TWC is user-friendly.

I’m so disappointed with TWC and not taking the Initiative to make sure the unemployed Americans are presented the opportunity to receive benefits. I was terminated from the Illinois Department of Financial and Professional Regulations, The Gov entity and was disqualified for receiving benefits. I worked enough credits and after waiting a month for a response and now to be disqualified! Why are foreigners getting treated and giving more financial assistance and they’ve never paid 1 day of taxes and are illegal immigrants! Wtf.

Absolutely TERRIBLE workers. They NEVER help. Keep losing paperwork, and connecting you to different employees every time you call, or go up in person. This program is a WASTE of Texas dollars. This place needs to be shut down! They take NO accountability.

I was trying to log into my account using my previously set password. I was not able to do so, then I was prompted to set up a new password and I still couldn't login. I kept trying to set up a new password a few more times, but I was still not able to gain access to my account. At the end I was provided a phone number to call to further assistance.

Texas Workforce Commission doesn't help you find a job. When one goes to workintexas.com to apply for jobs, it appears that the website is dead in that there does not appear to be any activity on the website. It doesn't appear that anyone responds to the job seeker. Yet if one is on unemployment, they'll tell you that TWC is hiring, yet there is no response from them. When I applied to jobs on their website in 2019 and 2024, I have never received an interview or a job offer from TWC. Do not waste your time applying for jobs with TWC. It is a waste of your time.

I couldn’t tell you what this agency does. I’ve been waiting for almost a year for help of any kind and it’s been just the opposite of help. Then, out of nowhere, I get a phone message that I’m supposed to drop everything and meet with my advisor on less than 24 hours notice? What a joke! Thanks but no thanks. Your “help” is not wanted.

They don't care and take their sweet time to process the claim, rude, bad customer service, I have 8800 available and 33 bucks overpayment, they won't take it from the balance. They take it from when you request your payment, they are ridiculous.

The Texas Workforce Commission’s customer service is absolutely terrible. I filed my claim on my designated claim day, and at the end of the call, it incorrectly stated that I began working on December 20th. That’s not true. I received a job offer on December 20th, but the job doesn’t start until January 27th. I’ve been trying to get in touch with someone to resolve this issue, but the process is beyond frustrating. You’re forced to sit through a lengthy recorded message, only to be told at the end that no one is available to take your call. It shouldn’t be this difficult to reach someone at TWC—something needs to change. At this point, I might as well give up and wait until I start work. Meanwhile, bills are piling up, and nothing will get paid until that first paycheck comes in. This process is unacceptable.