Allstate Protection Plans Reviews
formerly SquareTrade
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About Allstate Protection Plans
Over the past decade, Allstate Protection Plans has revolutionized the product protection category. We’ve done it with innovation, new technology, and by following the golden rule: treat others as you want to be treated. That’s why over 70% of consumers say they prefer Allstate Protection Plans over our competitors. And why Allstate Protection Plans are trusted by over 140 million customers and many of the largest retailers and mobile carriers in the world to protect everything from smartphones to appliances, TVs to furniture.
- Coverage for most devices
- Affordable plans
- Cancel anytime
- Accident coverage
- May never be used
- 30-day requirement for most devices
Allstate Protection Plans Reviews
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- 4,891,632 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed May 27, 2017
Very satisfied with the service received. Excellent and prompt communications to solve the problem. Follow up and updating about the repair status and product delivery were very satisfactory. Telephonic conversations were precise and courteous.
Reviewed May 27, 2017
My experience w/ SquareTrade has been excellent. Got approval. Apple Store Manhasset fixed screen. Paid $149.00. Forwarded receipt to ST. So far haven't received any reimbursement. Please advise. Thanks.
Reviewed May 27, 2017
I have a pleasant experience with customer support. Alex was so professional, knowledgeable and patient. With the company have no hassle at all. Thank you very much for the prompt refund.
Great to hear, Dolly. Do let us know if you need anything else!
Reviewed May 26, 2017
I had a defective chair that I bought from Staples with a SquareTrade warranty. You were very easy to deal with and extremely prompt in sending me the refund check. Thank you very much.
Reviewed May 26, 2017
I gave my service plan information, took few minutes and I was told a check would be to me in a week. A week later I got a refund for the office chair. I was amazed how easy and nice customer service was.
We pride ourselves in great customer service! Thanks for letting us know about your service experience!
Reviewed May 26, 2017
I wasn't sure what to expect when I called about my broken item. Very happy to say my issue was resolved quickly, probably took all of 15min on the phone and got my refund in less than a week. Was able to replace my item as if nothing happened. Thank you!!
Reviewed May 26, 2017
I'm a new customer with the carrier. Upon receipt of my new phone I quickly learned that the charger when placed into the phone could not be removed. It was stuck in place. I then informed, ultimately, I spoke to a marvelous Square Trade customer service agent. I believe his name was Elias. I appreciated his attitude, which seem to say, "I'll get you through this." He was sharp and professional.
Reviewed May 25, 2017
"Items are repaired the day they're received and overnighted back to you for next-day delivery." Copied and pasted from the 1st email I was sent being told my item was being warrantied. And then they sent it back 2 day FedEx. After having it for 3 days, to be fair, 2 of those days were Saturday and Sunday. But especially given that, you'd think they would get it back to you as quickly as I was led to believe.
Hello Alicia Best,
Thanks so much for bringing this to our attention. You are correct we do ship your device back to you overnight. I was able to check your claim and confirm that we did ship your device 2-day in error. Please accept my apologies for that. I did escalate this up to our shipping team to make sure this is immediately corrected. I was able to confirm that you have received your device at this point. Please feel free to email me if you any other questions or concerns at socialhelps@squaretrade.com.
Thanks,
MQ
6/16/17 - Hi, Alicia
We apologize for any inconvenience we may have caused, as we always aim to make our claim process as painless as possible.
Given the circumstances, I sent you an e-mail with an offer we would like to offer as a resolution to your concern. Please send us a reply at socialhelps@squaretrade.com and let us know if such would turn this experience around.
Sincerely,
JA
Reviewed May 25, 2017
Was given several local dealer for repair, went one, they are no longer in business and the others would not service. Ended up sending in the phone, repair time was quick. However the phone stopped working after 4 days.
Hello Lisa Jacobazzi,
We try to be flexible with our customers when it come to having your device repaired. Offering to use a local repair shop is in most cases the fastest option since most repairs can be done the same day. I did take a look at your claim, and since your device is fairly new this may account for the local shops in your area being unable repair them yet. I am sorry to hear that your repair with us was unsuccessful. We do hold our depots accountable for any issues within 30 days. I am reaching out to them as we speak to see what I can do to get this resolved for you. I will follow up with you shortly.
Thanks,MQ
6/16/17 - Hi, Lisa
We apologize for any inconvenience we may have caused, as we always aim to make our claim process as painless as possible.
Given the circumstances, I sent you an e-mail with an offer we would like to offer as a resolution to your concern. Please send us a reply at socialhelps@squaretrade.com and let us know if such would turn this experience around.
Sincerely,
JA
Reviewed May 25, 2017
This tablet was dropped and I called and spoke to the customer representative and explained that the screen was cracked and also it would not boot up. The item was returned with a repaired screen but the operating system was not working even though the functionality checklist was complete. The checklist was pencil whipped and that's very disappointing.
Thanks for contacting SquareTrade. I can definitely understand your disappointment with receiving a device that was not working at 100%. I can assure our repair depots are required to do a complete audit to confirm functionality. Additionally, they are held accountable when a device malfunctions during the first 30 days of a repair. To ensure this next experience runs smoothly, we will be closely monitoring the progress of this repair. Should you have any further questions or concern, please do not hesitate to contact me at socialhelps@squaretrade.com.
Thanks,MQ
6/16/17 - Hi, Amy
We apologize for any inconvenience we may have caused, as we always aim to make our claim process as painless as possible.
Given the circumstances, I sent you an e-mail with an offer we would like to offer as a resolution to your concern. Please send us a reply at socialhelps@squaretrade.com and let us know if such would turn this experience around.
Sincerely,
JA
Allstate Protection Plans Company Information
- Social media:
- Company Name:
- Allstate Protection Plans
- Year Founded:
- 1999
- Formerly Named:
- SquareTrade
- Website:
- www.squaretrade.com