Allstate Protection Plans Reviews

formerly SquareTrade

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About Allstate Protection Plans

Over the past decade, Allstate Protection Plans has revolutionized the product protection category. We’ve done it with innovation, new technology, and by following the golden rule: treat others as you want to be treated. That’s why over 70% of consumers say they prefer Allstate Protection Plans over our competitors. And why Allstate Protection Plans are trusted by over 140 million customers and many of the largest retailers and mobile carriers in the world to protect everything from smartphones to appliances, TVs to furniture.

Pros
  • Coverage for most devices
  • Affordable plans
  • Cancel anytime
  • Accident coverage
Cons
  • May never be used
  • 30-day requirement for most devices

Allstate Protection Plans Reviews

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    2 featured reviews
    How do I know I can trust these reviews about Allstate Protection Plans?
    • 4,891,632 reviews on ConsumerAffairs are verified.
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    Page 37 Reviews 6835 - 7035
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed May 27, 2017

    Very satisfied with the service received. Excellent and prompt communications to solve the problem. Follow up and updating about the repair status and product delivery were very satisfactory. Telephonic conversations were precise and courteous.

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    Verified purchase

    Reviewed May 27, 2017

    My experience w/ SquareTrade has been excellent. Got approval. Apple Store Manhasset fixed screen. Paid $149.00. Forwarded receipt to ST. So far haven't received any reimbursement. Please advise. Thanks.

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    Verified purchase
    Customer Service

    Reviewed May 27, 2017

    I have a pleasant experience with customer support. Alex was so professional, knowledgeable and patient. With the company have no hassle at all. Thank you very much for the prompt refund.

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    Allstate Protection Plans
    Response from Allstate Protection Plans

    Great to hear, Dolly. Do let us know if you need anything else!

    Verified purchase
    Punctuality & SpeedReliability

    Reviewed May 26, 2017

    I had a defective chair that I bought from Staples with a SquareTrade warranty. You were very easy to deal with and extremely prompt in sending me the refund check. Thank you very much.

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    Verified purchase
    Customer Service

    Reviewed May 26, 2017

    I gave my service plan information, took few minutes and I was told a check would be to me in a week. A week later I got a refund for the office chair. I was amazed how easy and nice customer service was.

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    Allstate Protection Plans
    Response from Allstate Protection Plans

    We pride ourselves in great customer service! Thanks for letting us know about your service experience!

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed May 26, 2017

    I wasn't sure what to expect when I called about my broken item. Very happy to say my issue was resolved quickly, probably took all of 15min on the phone and got my refund in less than a week. Was able to replace my item as if nothing happened. Thank you!!

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    Verified purchase
    Customer ServiceStaff

    Reviewed May 26, 2017

    I'm a new customer with the carrier. Upon receipt of my new phone I quickly learned that the charger when placed into the phone could not be removed. It was stuck in place. I then informed, ultimately, I spoke to a marvelous Square Trade customer service agent. I believe his name was Elias. I appreciated his attitude, which seem to say, "I'll get you through this." He was sharp and professional.

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    Verified purchase
    Customer Service

    Reviewed May 25, 2017

    "Items are repaired the day they're received and overnighted back to you for next-day delivery." Copied and pasted from the 1st email I was sent being told my item was being warrantied. And then they sent it back 2 day FedEx. After having it for 3 days, to be fair, 2 of those days were Saturday and Sunday. But especially given that, you'd think they would get it back to you as quickly as I was led to believe.

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    Allstate Protection Plans
    Response from Allstate Protection Plans

    Hello Alicia Best,

    Thanks so much for bringing this to our attention. You are correct we do ship your device back to you overnight. I was able to check your claim and confirm that we did ship your device 2-day in error. Please accept my apologies for that. I did escalate this up to our shipping team to make sure this is immediately corrected. I was able to confirm that you have received your device at this point. Please feel free to email me if you any other questions or concerns at socialhelps@squaretrade.com.

    Thanks,

    MQ

    6/16/17 - Hi, Alicia

    We apologize for any inconvenience we may have caused, as we always aim to make our claim process as painless as possible.

    Given the circumstances, I sent you an e-mail with an offer we would like to offer as a resolution to your concern. Please send us a reply at socialhelps@squaretrade.com and let us know if such would turn this experience around.

    Sincerely,

    JA

    Verified purchase
    Customer Service

    Reviewed May 25, 2017

    Was given several local dealer for repair, went one, they are no longer in business and the others would not service. Ended up sending in the phone, repair time was quick. However the phone stopped working after 4 days.

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    Allstate Protection Plans
    Response from Allstate Protection Plans

    Hello Lisa Jacobazzi,

    We try to be flexible with our customers when it come to having your device repaired. Offering to use a local repair shop is in most cases the fastest option since most repairs can be done the same day. I did take a look at your claim, and since your device is fairly new this may account for the local shops in your area being unable repair them yet. I am sorry to hear that your repair with us was unsuccessful. We do hold our depots accountable for any issues within 30 days. I am reaching out to them as we speak to see what I can do to get this resolved for you. I will follow up with you shortly.

    Thanks,

    MQ

    6/16/17 - Hi, Lisa

    We apologize for any inconvenience we may have caused, as we always aim to make our claim process as painless as possible.

    Given the circumstances, I sent you an e-mail with an offer we would like to offer as a resolution to your concern. Please send us a reply at socialhelps@squaretrade.com and let us know if such would turn this experience around.

    Sincerely,

    JA

    Resolved outside ConsumerAffairs
    Verified purchase
    Customer ServiceOnline & App

    Reviewed May 25, 2017

    This tablet was dropped and I called and spoke to the customer representative and explained that the screen was cracked and also it would not boot up. The item was returned with a repaired screen but the operating system was not working even though the functionality checklist was complete. The checklist was pencil whipped and that's very disappointing.

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    Allstate Protection Plans
    Response from Allstate Protection Plans

    Thanks for contacting SquareTrade. I can definitely understand your disappointment with receiving a device that was not working at 100%. I can assure our repair depots are required to do a complete audit to confirm functionality. Additionally, they are held accountable when a device malfunctions during the first 30 days of a repair. To ensure this next experience runs smoothly, we will be closely monitoring the progress of this repair. Should you have any further questions or concern, please do not hesitate to contact me at socialhelps@squaretrade.com.

    Thanks,

    MQ

    6/16/17 - Hi, Amy

    We apologize for any inconvenience we may have caused, as we always aim to make our claim process as painless as possible.

    Given the circumstances, I sent you an e-mail with an offer we would like to offer as a resolution to your concern. Please send us a reply at socialhelps@squaretrade.com and let us know if such would turn this experience around.

    Sincerely,

    JA

    Resolved outside ConsumerAffairs
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    Allstate Protection Plans Company Information

    Social media:
    Company Name:
    Allstate Protection Plans
    Year Founded:
    1999
    Formerly Named:
    SquareTrade
    Website:
    www.squaretrade.com