Allstate Protection Plans Reviews

I'm very pleased with the outcome of my call. The representative was kind and direct with my issue. My printer is no longer printer properly and a refund was sent immediately. Now I have a new printer! I'm grateful and pleased.

The hold time was long, but service was great! Problem was resolved with little difficulty. The representative was patient and understanding and took time to get to the bottom of the problem and resolved the issue with satisfaction. We will definitely be using this warranty program for future purchases.

I broke a few electronics without a warranty and I may have broken once with a warranty. I also broke something else because I didn’t use it with the earplugs. My kids smashed it when he was two or three years old. SquareTrade worked and I was happy for that. I bought something from Target and they got a warranty to cover it. It was something right off my credit card while I was standing there. They sent the paper and said that I was covered. I paid for the coverage up front.

SquareTrade it’s # 1 scam company. I have more than 10 item protects with SquareTrade. Every time I have problems with item I contact them they ask me for the receipt. I don’t know why they ask me for the receipt after I registered the item. Why I have to keep the receipt if I registered the item. 2 days ago I have problems with my computer laptops. I call them to open claim. They told me they can’t do nothing until "You send us the receipt." The problems is I bought this laptop 2 years ago and I don’t know where’s the receipt. Right now I am trying to cancel all the warranty for all the item I have but still they give hard time. They told me, "If you wanna cancel your warranty you have to provide us with all the receipt." I CALL THIS SCAM.

I claimed my phone that are currently used by my daughter. Before claim, it had some cracks on the front screen and the back glass of my Samsung GS7 gold. I claimed on 4/10, but the problem is not solved now. I visited April 13, 16 and 17, but the problem became bigger and bigger. I can contact with my daughter, so my daughter hasn't done any after school activities since first repair. She is an 8th grader and really needs her own phone.

I bought a Vizio P75 from Sam's Club and a SquareTrade warranty. We called our TV in for warranty on April 4th. It is now April 20th and I am still without a TV. In between this time frame, they sent a single tech (to handle a 75" TV so I had to help him a lot) and decided it couldn't be fixed. I get an email offer for TV replacements and the top pick is a Vizio E series 75" which is the very bottom of Vizio's line up vs the P series at the top. I had to laugh at the email about it being the best pick as a replacement.

Most of my experience with SquareTrade has been very good. The price was right on my first try there. It paid off well on my first electronic device. The claim I filed on a dryer went well. Unfortunately, somehow, someway, the policy that I had on my washing machine got canceled. I tried to get them to renew it but they just would not renew it. Other than that, the price is low but SquareTrade is well worth it.

I wish there was an option for 0 stars, SquareTrade is Terrible! They DO NOT honor their protection plans. If you want a protection plan that will cover your item with the protection they say it will then this is NOT the one you want to go with. They give every excuse in the book not to honor their protection plan and have horrible customer service to top it off. This company does not seem to care about their customers or their promises and are only out to make a quick buck so buyers beware!

I bought a bike from Toys "R" Us and I normally pay the one-time fee for my insurance when I buy the product. At that time, SquareTrade was the one offered and I was familiar with them. It's better to have insurance than not to have insurance especially with electronics and so far, my experience with SquareTrade has been great. The bike broke a month later but I recalled that I had insurance on it so I looked up SquareTrade, called them up and explained to them the situation. The customer service representative handled the situation very well.

I purchased a Vizio 4K 65” TV in November, 2015. I purchased the SquareTrade 4 year warranty at the same time. April, 2018 the tv screen was going black after a few minutes but I still had sound. I went online and filed a claim with SquareTrade. I called them on Wednesday and had 3 boxes on Friday. The very nice lady I spoke with scheduled a technician to come out on Monday the 16th. The email they sent said to call the technician after receiving the parts so that’s what I did. I tried several times to reach someone at the repair center to no avail. I called SquareTrade and after being on the phone for 45 minutes I was told by the TV expert he had gotten in touch with someone and the technician would be out Monday the 16th to repair my tv and I would receive a confirmation call by 5pm on Saturday.

Have a Warranty with SquareTrade Warranty that does not expire until 2019. Claim was filed on April 2nd or 3rd of 2018. Al said would have a repairman or Technician arrive at our home on 6 April of 2018. Called repair shop on 5 April of 2018, since had not heard from them. Office manager said our Tape Recorder on phone does not work and that they called several times. Said they would not be there Friday. Recorder has always worked and still does. She wanted to argue about why they would not be there Friday. Told her the recorder works and she hung up on me. Warranty company said they were the only one that could fix our 70" Visio TV. Said repairman out of Arkansas now refuses to fix our TV. We live in OK.

I purchased a 4 year SquareTrade agreement so I wouldn't have to mess with other websites. When I called them to get a SquareTrade they refused. Said it's under warranty. Now I'm have problems getting it fixed or getting another one. It's under warranty for the same amount as SquareTrade therefore they'll never honor their commitment.

I had a smartphone warranty plan with SquareTrade and suffered a cracked screen. My phone was paid off and did not have any balance due with the carrier. I filed a claim with SquareTrade and they sent a replacement (refurbished phone) that unbeknownst to me STILL HAD AN INSTALLMENT PLAN BALANCE DUE FROM THE PREVIOUS OWNER! I didn't find out until I tried to upgrade my phone a few months later and sell my old phone (the one that SquareTrade had given me).

This has been the worse company I have ever had to deal with. My daughter received a computer for school, she does online school, in Oct. 2016. I have had to send the computer in going on 4 times in less than 2 years. The first time we sent it in everything happened in a timely manner. The next two times not so much. Every time we get it back it works for about 3 months then we have to send back in and I get the same story from the company... "Sorry no replacement yet". My biggest issues are they do not fix the issues, they don't listen to the customer on the issues, they take their time, and they download content on the computer. They searched YouTube for stuff and downloaded music onto my daughter's Spotify. Not sure this is what they are supposed to do :(. Anyways I want to forewarn anyone who is thinking about buying this product, DO NOT DO IT!

This is the WORST experience I've ever had with a company in my life. Do not purchase this insurance at all. I purchased a LG television from QVC in Sept 2016. They offered an insurance (SquareTrade) for an extra 87.00 which at the time I thought was good since I had no other way of insuring my purchase. On April 6, 2018 my television wouldn't turn on. I reached out to SquareTrade and explained what happened. They gave me a series of procedures to follow to see if the television would turn back on. Once nothing has worked they informed me that a piece will be ordered and do not open the box only the technician can open the box. I was told if I open the box it will void my warranty. The part around April 10. I called the tv repair person they hired to inform the company the television part came in.

My wife purchased a new Seiki TV for my birthday, it was purchased from TigerDirect through Amazon. A couple days later she went back on Amazon and purchased a four year service agreement for the TV. Now the TV is defective, no problem I have a warranty. Wrong, I was told by AL that since the TV was purchased from Tiger through Amazon and the warranty was purchased through Amazon from SquareTrade. That the warranty is void. Now they want to refund the plan purchase price of 75.00. What a racket. Most TV warranties will never be used. How do those folks get their money back when they purchased it just like we did? If you file a claim they void and refund the warranty price. I have the warranty contract, nothing like this is in there. I have been a consumer electronics service technician and service manager for over 40 years, I have never heard of this before.

I send my phone 3 times to repair. 1 to a local shop and 2 to SquareTrade shop and still not fixed right, it looks dirty job, the speaker is loose, back panel it clicks when you touch it, on the screen you can see a little light dot like a damage from the first accident. I had 2 weeks without a phone, now I'm questioning if pay for insurance it worth the money, the parts they use are aftermarket not original so your device don't look the same.

I purchased a pair of Sony headphones from Target along with a SquareTrade warranty on 2/10/18. The aux jack (silver prong) came out of the black, plastic end on 3/29/18. It did not break off - it came out. I filed a claim with ST on 4/08/18 and it was rejected. They claimed that the damage was a physical issue and that their headphone warranty only covered mechanical and electrical failure. Unfortunately, ST brochure which was given to me at point of sale states "Your item is covered for all of life's accidents plus mechanical and electrical failures from normal use". Very misleading advertising. After filing a claim online, chatting with a ST rep, speaking with a claims specialist and then being forwarded to Sony's claims department I still have broken headphones a no coverage. I called ST again and they agreed to refund the cost of the warranty.

When I first filed the claim, I was told that the item was still under warranty, which was not true. I provided the information to prove the item was not under warranty. After providing the requested information I then called and spoke with Taylor, he listened and put me on hold for a little while and then approved the claim. I received the shipping label and mailed the item as instructed. The claim process has not been completed but I think everything will be as described by Taylor after the item is received.

Computer repair - The screen had horizontal & vertical lines. We were unable to open up the computer and neither could Staples store, so we sent it for repairs. Unfortunately when we got it back the information was deleted. We went back to Staples and they checked it for viruses and spam and nothing showed up.

I had a very nice experience with my transaction. The personnel was very helpful and got both my matters resolved first time. I would recommend SquareTrade to other people because they stand behind their service and know what they are doing.

I had a very good experience with square trade. My phone need a new screen. I chose to use a local repair shop. The first shop had moved and only had a message on their phone which they did not return calls. I called Square Trade and got another location. The shop was very accommodating since I only had my cell phone. My cell was fixed in about 3 hours.

I'M ABOUT TO CONTACT A LAWYER! This company "SquareTrade", does NOT live up to its name - LITERALLY! I keep getting transferred to ** Pakistan! SquareTrade's "supervisor" Stan ** has not resolved anything! After he promised, and guaranteed! SquareTrade has picked up their television, and yet, we still do not have ours!!! I'm about to get in touch with an attorney, so UNLESS Mr. Ahmed (C.E.O.) or should I say "Steven", wants a lawsuit on his hands, I SUGGEST he calls me immediately as in tomorrow! (April 6, 2018) on my phone. The ONLY reason I gave this a 1 star rating, was because there wasn't anything lower.

Was first told someone would be contacting me about problem, was then told they would come to house to make repairs, finally was told that they would send a check for the amount of the purchase. NO ONE came to house, they could not know what the problem was. (It was found that the power supply unit was bad, by local computer expert.)

Service rep was friendly and he explained things very well. The no hassle policy was exactly that. A no hassle policy. I would probably buy another no hassle warranty again if available on the product I am purchasing.

Employees were excellent. Apple Watch was damaged. SquareTrade extremely helpful with return, diagnoses and quick approval of claim. Watch could not be fixed so they sent a sufficient check to help cover loss. We were very satisfied with our experience and recommend their services.

SquareTrade was professional and fast at resolving my claim. Very happy with this company. Would recommend this service to others. My Epson printer failed and Square Trade handled the claim very well. Good job Square Trade.

I was very happy with the representative that filed the claim. This was my first claim and he walked through it all with my limited info since the phone was dead. He answered all questions and everything went just as he told me. I wish I could find his name, he deserves a pat on the back for dealing with me, a nontech senior.

TV issues, TV had burnt in or ghost images on the screen. SquareTrade tried to work the issue over the phone. They sent parts and a technician to the house but it did fix the problem. They worked the problem and in the end replaced the defective TV in less than a week. Thanks, I will always back my electronics with SquareTrade.

Customer service is always very efficient. I have done about 3 claims in the past 6 years and have always had a good experience. I’m not always able to get the same item since it was on sale at the time of purchase but it’s nice to have options of where to purchase since they mail you a check and not a gift card for a specific store.

Technician not showing up at all on scheduled day. Sent defective parts to replace in TV, had to use local shop and pay for work and still not fixed. Each different person you talk to gives you a different answer. Told me repair tech would be coming, he didn't show. Told me to take to local shop, then said I could not because they were not certified technician. Then wanted me to ship parts back with shipping labels they provided. Then sent me a list of who I could take it to. All this by email. I had to haul my 65 inch TV by myself, made 3 different round trips to the repair shop to get info, then I have to relay that to SquareTrade. Also to remind you I am paying for it, they say they will reimburse me, I have my doubts. Absolute nightmare dealing with SquareTrade.

Would not recommend! I am in the middle of trying to close out a claim with them and it's been 6 months. They kept telling me they had no information, over and over again after I sent my laptop to them. I felt like I was the victim of a scam... In addition, they didn't seem to handle the project with the repair facility very well. Finally a decision was made and now they're dragging out the cheque issue. Every time I call I am told to check back in 24 hours. It's impossible to get any information, and time seems to move so slowly on their end. I'm starting to feel suspicious again, like they're stalling for time. I don't know who I would report this to though.

Be aware if you receive an iPhone replacement and you want to have it serviced at the Apple Store they will not service it. I have a defective battery due to age and use. Apple did a diagnostic check and verified this. When I went to get my repair, Apple declined to replace battery because they said the phone had been tampered with. I called SquareTrade and asked about this and they said yes a third party replaces the phone and Apple will no longer work on it. Well their site says, "We’ll only use the highest-quality new or re-manufactured parts to repair your item. All replacement parts will have the same or higher specifications as the original part." Well buyer beware. Apple will no longer service your replacement.

Complete nightmare. I sent in my machine to resolve a few issues. They claim they will only take 2-5 days to repair it. What actually happened: it was sent to Mexico, and there decided they'd just sit around and wait for a part. They won't contact/update you in any way. The end result was that it took over a month to have my item "repaired." However, when I received the item (that was covered in crusty white stuff???), it wasn't even repaired! I was then told I had to send in my item because my issue was hardware related. I tried to avoid sending it in (given it takes them SO LONG to attempt to repair anything), but he said it had to be done. So, I send it in.

When I was buying an electronic device, I got a warranty for it because they offered it at the store. l liked that you just had to ship it back to them, they refunded you with a check and you are able to get the same product that you had. Whoever I spoke with gave me details on what to do with sending the stuff back to them and their customer service was great as well. I filed a claim and SquareTrade took care of it right away. They were wonderful and they need to keep on doing what they're doing. It’s something that my friends need to look forward to getting when they purchase a product.

After contacting me through phone and email, SquareTrade paid for my iPad to be repaired by Apple. Apple actually replaced the whole iPad. The SquareTrade representative was very courteous and professional. I had to pay Apple directly for the repair, but I then submitted my receipt and a check was sent within 24 hours. I receive the check by mail within four business days . Would I use SquareTrade again? Probably. If I had only had screen breakage and my first repair it would have been a definite. The insurance was much cheaper than AppleCare and I felt like they made good on their warranty.

We wanted to make sure we had some type of coverage for our electronic devices because of the amount we paid for them and QVC recommended SquareTrade. We talked to a representative when the TV quit working. I called them and they told me to do some things and found out that the TV did not work. They said they were going to send us a TV, which they didn't do because they couldn’t find one that was adequate with what we had, so we had to go out and find another one but they reimbursed what we paid. Also, when the laptop quit working for my granddaughter, I called them, they sent me a box, we sent it back to them, they fixed the laptop and sent it right back to us. We had it fixed within a week.

I got a good deal for the SquareTrade warranty and they bill me $5 a month, which is included in my cellphone bill. I had my phone for about a week and then something went wrong with it. I called in a claim and a couple of days later, SquareTrade had another phone in the mail. It was awesome. They were right on it. I would recommend SquareTrade to anybody buying an electronic device in the future.

Claim filed and approved on March 8th. Was told I would receive gift card in mail in 2 days. I still have not received my gift card as of this date of March 23rd. I called to check on it a couple days ago and was told it should be coming that day or the next day. I still have not received the gift card. I guess I'll have to call them yet again.

We purchased a WARRANTY from them through Toys R Us. Product was poor workmanship. It is a jump and slide. Seams are overstitched several times so it leaks. We have provided them with receipts for the 5 time now. Twice they have sent us email confirmation that the receipts have been received and never mentioned that they could make the receipt until we call because we haven’t heard from them. They basically have said there is nothing they can do because they cannot see the price. These receipts are clear. Tonight they ask me again to send another receipt with the price blown up. Which I have done sending them 3 copies this time.

So I filed my first claim on my phone. I owned a rose gold 7 plus. When filing my claim I was told I would not be getting the same phone on account of they were out which was fine because I still received a 7 plus just in black. However when I got the phone going I noticed that one side of the screen was raised higher than the other but, didn’t think much of it. Now though it is rather hard to type and find myself having to put a lot of pressure on the screen to even do the littlest things. It’s even glitched more times than I can count and I haven’t even had it for 24 hours.

I have had damage before and had to throw a laptop, a couple of phones and everything that I damaged. I normally would not get the warranty but it was very reasonable, and I decided to go ahead and get it because I’m a klutz and I break things. We bought extended warranties for a Chromebook and a smartphone through the vendor with the purchase of the items and paid upfront. You send back the unit and SquareTrade wants to see it and decide whether it could be repaired or replaced and that if they let me know right away that it would probably be a replacement unit, in exactly the same condition that I bought the unit in, and that they would be sending it out right away. Then getting the one they sent out takes five days at the most. It's a very wise choice and it’s saving me a ton of money. Now, I get the warranty on almost everything. Unless it's under $10 or something, there’s $3 for insurance.

Purchased Samsung LED TV 60" in 2013. TV started power cycling in 2016 and SquareTrade replaced the power board. We moved at the end of 2017 and had the TV in storage for 11 months of 2017. We started using the TV in early 2018 and SquareTrade replaced the Power board and the Mainboard. The problem still exists and they said they would replace it. I am getting the runaround as I have not seen the replacement.

When I encountered some issues with my laptop I called SquareTrade to inquire about getting it fixed as I had purchased a warranty from them. I attend college and my laptop is really important to me so I inquired about the time frame of repairs and such. I was told that I could get my laptop back in a week, and that it would take at most 5 days of repair and 4 days to ship back and forth. All of this is reasonable, but it has been 1 day short of a month since I've sent in my laptop and they have yet to fix my laptop. As a consumer, I feel that this is absurd, sending in my laptop in for over a month is making me question the point of having this insurance. I appreciate the service they provide, but this claim is unreasonable and there seems to be nothing that they can or are willing to do to push my claim along.

From the day I contacted SquareTrade about my laptop until the day it was returned to me took over 1 month. They initially advised me it will take 5 days! Once, it was fixed they didn't even service with me by sending it with expedited delivery service. Once I received the laptop, my adapter (which I sent in upon their request) was missing! They told me to purchase one and they will mail out a check within 5-7 days! Ridiculous! First they lose my wire and then they want me to lay out the $! This is the first time I used SquareTrade and they kept telling my case is very rare!!! Just wondering...!

While your employees were professional in their demeanor, they tried to get me to accept an inferior TV as a replacement. After I objected, they decided to send me a check instead, which was fine with me. However, they sent the first check to my street address, even though I had told them that it needed to be sent to our PO Box, because we don't get home mail delivery here. They did promptly cancel the first check and issue a second one, which arrived at my PO Box today.

Highly recommend this company for any protection needs. Bought it for my printer which stopped printing in little over two years. Gave them a call, explained what happened. They are very easy to deal with. Customer service was helpful and patient, asked some questions and they worked hard on resolving my issue with one call. They guided me through process. I had my original check and protection number so it made everything quick. Got my refund check in mail in 4 or 5 days.

Samsung Model UN55HU7200 Samsung 55 INCH TV - The TV picture started going out. After filing a claim the rep called and did over the phone troubleshooting as well as making me keep send in pictures of the screen for further troubleshooting. The next day I get an email stating that they are replacing my Samsung with a much cheaper brand LG TV and not only that it might be a refurbished model. There is a box that must be checked to go any further stating that I am OK with it possibly being refurbished.

Square Trade, Inc. refused to honor my claim for warranty service. I have original coverage from Jan 2016 to Jan 2018, then auto-renewed from Jan 2018 to Jan 2019. I tried to file a claim in March 2018 for my son cracked iPhone 6 screen. I honestly told them that it was dropped during Dec 2017. "Nope, it's not cover, since the incident happened BEFORE current plan's start date of and BTW, we have to cancel your plan as voided due to a pre-existing condition". --- The call was during in the current plan coverage but the incident was BEFORE start date. Since they established the date of incident to be in Dec 2017, then the previous plan (covering Jan 2016 to Jan 2018) should cover it. "Nope, the previous plan expired Jan 2018. You called after that plan expired so the previous plan does not cover it either."

Received a replacement tv. Happy with resolution. Just wished they make it simple.

My initial purchase was in Feb. 2016, that unit failed in Sept 2017. Vizio replaced it with a brand new TV under their two warranty thru Costco. The replacement TV failed in February but I was informed by Vizio that there was only a 90 day warranty on the replacement and I was on my own to get it fixed. So I turned to my SquareTrade warranty since it was beyond the two year period.

I had no problem getting my phone repaired and it was great customer service. I am truly a SquareTrade customer for life. SquareTrade and their associates are the best at what they do, repairing phones with ease!

The Samsung plasma TV under warranty was randomly powering OFF, & then Powering ON after intervals of time which became longer as the troublesome events became more numerous. After at least 4 phone calls & a guided "hard-reset", various "screeners" kept demanding conditions for validating our warranty, the last of which was to send in a video of an event. In frustration, I called Costco for assistance, & thereafter I was contacted by Fahreed (sp?), almost immediately, with an offer to send me a replacement TV. I received a new LG 49UJ6500 on 3/13/18, installed it, & I find it to be an excellent choice.

One phone call is all I needed to make. The confirmation, tracking and received emails kept me up to date on the progress. Had my Tablet back within a week. It was clean and packaged well. I would recommend SquareTrade to anyone. They were great!

I speak very highly of SquareTrade to everyone I know! I have 6 policies with you and have always been satisfied with your help. This was quite a messy situation because Apple wouldn't repair it since the last fix was done using "non Apple certified" products - battery/screen. EVEN THOUGH I took it to a SquareTrade recommended repair center as I was told to do. Long story short, SquareTrade made it right. THANK YOU.

The way SquareTrade carries out their warranty for computer parts set them up to fail. I had to speak to five different associates across two days to get my claim approved for a dead motherboard. Instead of shipping out a new motherboard they initially scheduled a tech to come out and ship a power supply with a new motherboard to be replaced. They then turn around and send an email to tell me the cost of fulfilling my warranty is too much and they will send a check (amount not disclosed) that will reach me in 7-10 business days (up to two weeks). Not even the decency to call me and explain their assessment and the amount of the check will receive (can't order a new board without knowing how much I will be getting back). Their protocol is too expensive for them to provide any kind of timely or complete resolution, so you will end up getting a check, for an amount, eventually.

Thank you for handling my case in a quick time. The time I'd called and received the phone & me returning the phone back was completed in less than 10 days. That's awesome! All the rep I'd talked was clear and to the detail of the process. The results and great service was phenomenal, easily to understand. Thank you again!

Made contact with a person willing to help and did so extremely satisfactorily. She understood the problem and proceeded to settle the claim as soon as possible. Claim settlement was received in less than five days. Will definitely consider using SquareTrade again when purchasing items they cover.

My son's Laptop needed repair. I ended up sending 4 copies of receipts, with 4 technicians giving me 4 different sets of directions on how to send receipts. They said they would send a box, I waited 3 days, no box, they now said I had to provide a box. This was beyond nightmare, I would not recommend SquareTrade to anyone.

I was annoyed by how many times the operator said sorry. Once or twice is enough, sorry doesn't fix the issue that I am having with the phone. This claim isn't closed yet as I still waiting to get it fixed. The place has to order the part in and I am wondering if it will address the issues. For a hundred dollars, I was expecting less interaction on my part for getting this phone fixed. I don't know that I will ever do this again with Square Trade.

The customer service at SquareTrade was courteous and easy to work with. The service technicians worked with me to resolve my tv issue, although unable to fix the problem. The replacement tv is outstanding and was delivered quickly. I would recommend SquareTrade to anyone. Professional service all the way. I will always try to use SquareTrade for all my electronic service plans.

My phone battery was giving me lot of trouble. SquareTrade recommended repair shop. Told me that the phone's battery can't be changed. The customer service representative helped me to get a replacement phone. The representative was courteous and helpful.

The rep I spoke with was very thorough and helpful and resolved my claim quickly and completely. I was very satisfied. I would recommend SquareTrade to anyone considering their services. I feel the warranty provided a good value although many times these warranties aren't utilized.

Good he help me out. But to get to that help was almost impossible. Your automated system sucks. Too hard to get where you need to get. Almost like a created block to get answers. I think it could be more friendly to get help.

Very professional, courteous, prompt, service! No hassles. Took my phone to local repair facility where they replaced the screen while I waited. Total time without my phone was 1 hour. Uploaded my receipt to SquareTrade and had a check in my hand in 3 days! Awesome!

First off, SquareTrade does not repair the products. They send it to third parties. My experience has been that the repairs are a joke. I don’t know who they are sending it to but the repairs are not done and SquareTrade traps you into repeatedly sending it in as they run your warranty out giving you the runaround. The representatives are foreigners and while they are very nice they are difficult to understand and that starts the nightmare. They don’t understand you so they screw up your list of problems on your product so the first time you send it, don’t count on it being fixed. Then the nightmare begins.

They will not replace the actual value of the product you are purchasing. They are scammers. I bought a 70" Vizio that could not be repaired and they tried replacing with a smaller LG. They will not give you a like for like replacement, they only concern themselves with making money off your warranty, not paying out on claims. Buyer beware. NEVER purchase electronics for any company that uses SquareTrade as the Warranty provider.

Called 1st time to register an item I purchased they said, you need 5 days after purchase and hung up!! Did not give me a chance to say it has been 12 days for purchase. Called again and was told, we can do nothing here over the phone, you have to do it yourself online and hung up! What the heck???

My wife dropped her tablet and cracked the screen and it stopped working. I purchased ADH insurance from Square Trade and I went online and filed a claim. The process was very simple and the person I spoke with handled it very well. It only took ten days from start to finish and I got updates all along the way. TOP NOTCH.

I was happy with the professional and courteous way my claim was handled. Considering my lack of expertise in using computers, I received excellent instructions on how to submit my receipt. I was also pleased with how quickly the laptop was repaired. Thank you so much for your help. I would recommend your insurance to anyone, it is top rate!

When I got my laptop, I intended for it to be a gaming laptops and a laptop to use for school. I got the Lenovo Legion Y520 from Costco and got a warranty with it. Worked fine until the screen was cracked when at a friends house, it was my fault for the crack. I thought it wouldn’t be a problem because I had the warranty that paid for the damage with SquareTrade. They shipped a box to put the laptop in, and I shipped the laptop to Texas where they do the repairs. Shipping was a little slow, but that wasn’t the main problem.

I purchased a computer for a niece, who is in college. The hard drive failed and needed to be replaced. Those who I spoke with were polite and helpful. However, I needed a quick fix and was told there were no companies in my area for a local repair. So, I had to pay out of pocket for a new hard drive.

I purchased a warranty for a watch and they claimed to not have the receipt on file. I know for a fact I submitted the receipt the same time I purchased the warranty. Now I need to file a claim and can't because they state they don't have the receipt. I no longer have the receipt as once I uploaded it I tossed it, trusting their system.

Everybody was very professional on my question is what answer. Everything good here on time. I would like to know if I can buy another extended warranty for the replacement Samsung 55 inch you sent me? Costco made a very wise choice when choosing SquareTrade as a company for extended warranties!

I went to open a claim online, followed the instructions as outlined, then got a reply saying claim closed because, "You purchased a defective TV". Well that is not the case and I don't know how they got this. I am using the TV for years but still under warranty and recently showed dead pixels and I think this should be covered and that is why we add the extra dollars for warranty for cases like this. I tried calling but no success. Very disappointed.

Warranty for computer $500 & above - Originally the plan was for a local repair that guaranteed that I would never be without my computer longer than 5 days. The 1st rep told me the 5 days began when ST accepted my claim, but that now they require shipment to their central warehouse in Texas. I questioned how it could be repaired and returned to me in 5 days, and I was assured they could. When I received an email telling me they were 25% completed, I realized they had elected a 2 day shipping, and knew they couldn't meet the 5 day timeline. I called and was told that the 5 days began when they received my computer, and that they would refund the cost of the $99 policy. I was unhappy with that response, as I insured my computer, not the policy.

I have had this 65” tv for about 3 years and the remote control would fail to function after a few months. SquareTrade has been very good about trying to correct the problem, but it has just kept reoccurring. I was very surprised when after numerous home service calls they replaced the tv. I would also like to add that every time I called SquareTrade with my problem they were very professional and courteous.

Unbelievably great and respecting of the customer. You are the first warranty company that has honored their coverage the way that "we" (the customer) expected when we purchased the coverage. Your customer service rep was very helpful and personable. My handicapped aunt that had gotten "stuck" when this chair reclined back fully... then "locked" in that position "trapping her... until her grandson was able to get her safely free of it. Had he not been there she would possibly had called 911 for help. Thank you for all that you did for my aunt.

When my printer failed to work at all, nearly two years after I bought it, I had forgotten that I purchased a SquareTrade protection plan the same day. I learned that I did, and I called SquareTrade to explain the problem and request a refund, The service rep not only guided me through the entire process, but was warm, courteous and helpful the entire time. SquareTrade kept me abreast through email about every step in the process, letting me know when they received my claim, when they began considering it, what they decided, and when the check would be sent. The check arrived less than a week later and for the full amount I paid two years ago to purchase the printer. I'm planning to purchase a SquareTrade protection plan in the future each time I purchase any hardware.

I have it four stars because it took more than a week (week and a half) after it was approved to arrive at my home. Other than that it was good. Glad I bought the extended warranty. If not I would be spending $600 to $700 on replacing my TV rather than the $59 it cost for the warranty.

So I purchased my wife a Canon EOS Rebel T5i with lens kit in May of 2015 from Amazon.com, Don't recall being offered a warranty at checkout but maybe I was. My plan was to wait and see if she liked it and then purchase a SquareTrade warranty direct from SquareTrade. That is exactly what I did. Paid my premium and received my warranty... All good.

I bought a Dell computer from Office Max and a 2 years warranty from you, I was made to pay in Sept. 21, 2017. The computer broke last month. I brought it back to Office Max and they did not repair it until I paid for the repair. The warranty was not honored.

I had a problem with my laptop and the company constantly changing plans, claiming parts were in and shipping then to find a few days later NO parts ever came. This went on for weeks. I understand things happen but communication is VERY important. As of this morning, I received a phone call from a manager who is issuing a credit (less tax and shipping) on my laptop, which is not the BEST option BUT at least we know where we stand and can start looking for a new one. I am VERY happy with the Manager (Darnell) in the FL office for keeping his word to contacting me. He made my morning less stressed and that is KEY for me!!

Alex was very helpful and I received my replacement phone the next day... Amazing service! I was surprised with how quickly I was back in business. I did have to call more than once because claim/policy could not be located by the phone number, but once I had the number, things went very quickly.

I am very happy with the service received for exchange of my cell phone. I dealt with your office twice because the first phone was defective. I received the second phone in less than a week. Your office was very helpful checking what caused the phone not to accept network service.

Had a very good experience with SquareTrade. Representative was very courteous and thorough in her explanations as to why our item could not be repaired but had to have our monies refunded to us. I would definitely recommend SquareTrade to my friends and family as a reliable place to have for items needing a warranty.

I have used SquareTrade for our insurance company for many many years. I know the quality of the service you give. this is a company that stands by its name and reputation. Taylor was my customer service rep. He was knowledgeable, courteous and I got a real understanding of the whys and how of selecting this type of insurance.

Had a shredder failure and SquareTrade took care of it in one phone call. Check came a few days later. Resolution simple and very quick. I would use SquareTrade again whenever it’s offered at a store or online. One nice feature did not have to ship failed shredder to them.

I found the chat online more helpful than the help by phone. I submitted the receipt for the item, but was told by phone guy that it was the wrong thing. The chat person said that it was the correct receipt & processed my claim. The guy on the phone didn’t seem to be very knowledgeable. I chatted w/ 3 diff reps, the 2 women were more helpful than the 1 guy! After straightening the needed claim stuff, it was easy to complete the rest of the transaction.

Extremely polite on the phone, quick response with shipping label and exceptionally fast repair. I was surprised how fast I received the repaired item. Continually received emails letting me know what stage the repair was in and when I should expect the return.

I couldn't be happier with my SquareTrade experience. It was simple and extremely effective and professional from the very beginning, from the very first call. I also appreciated the email updates every step of the way. I never had to wonder what was happening with my claim or my item. I will definitely be using SquareTrade Insurance again.

I bought their warranties when I purchase my son iPad. I was happy with SquareTrade experience. I would purchase their warranties whenever I purchase new items. They were fast and quick. Customer services was great. People were nice too. Thank you.

I has been experiencing intermittent problems with my television for a while. The tech worked with me one afternoon for around ninety minutes. At that point he determined the problem unfixable. At first I was told the television was going to be replaced, but then that was changed to a refund. Everything went very well. The only issue I feel that SquareTrade could improve on would to collect complete information better, i.e. mailing address as well as physical address.

No response to communication. I have asked a simple question about changing the phones on my account. I am unsure if I have to cancel and buy new plans or if my existing plans can be updated to my new phones (as advertised). I was forced to call in, and then told to email receipt and call back in a few days. I do not have time to sit on the phone struggling to understand what I am being asked. I have difficulty hearing on the phone, and prefer things in writing. Every experience I have had with customer service has been excruciating. I will discourage anyone from purchasing a plan from Square Trade.

Was very happy with the quick response and claim was settled very fast. A very happy and satisfied customer thank you!! I have never made a claim before so wasn't sure what all was entailed but everything went smoothly. I don't know much more to say but was very impressed.

I selected the replacement TV on 15 February 2018. I received 1 email telling me that shipping would be delayed but should receive tracking in 2 days. It has now been over 2 weeks and I have not received any more communications on this. I tried calling and could not reach the correct department. I sent an email and have not received a reply to that. Where is my TV and when can I expect it. Please have the courtesy of replying to this. Thanks.

I already submitted a previous description of my horrible experience. In short my time was wasted and feel that your company scammed me. My claim was supposedly accepted and when the technician came out to fix my tv your company would not let him until the problem was witnessed by him. Within 20 minutes he left. I took time away from work.

It has been two to three years since we looked into getting a warranty from SquareTrade, and they were good. When we filed a claim on a new TV, however, the process we went through took a little longer than I liked. But, that was okay. We had to call several times and they had to diagnose it over the phone. They then got us a replacement, so they were fine. They were very courteous, too.

Paid for 2 year full warranty. Wanted a refund after 2 months of having my computer. I used it maybe 3 or 4 times and it was terrible so I went to store whom would not give a refund and so did Dell and SquareTrade. So much for 5 star. It's only in repairs. And if you get virus forget you won't get help. Read fine print. I am out the computer money and their 56 bucks. Never heard of any place that tells them you get what you pay for.

I have bought over 15 TVs in the past and also get the extra protection thing they offer SquareTrade or whatever it is. Well one day my TV didn't turn on and nothing would turn on. No scratches or broken pieces or anything at all, this new tv is in mint condition. They emailed me back saying there was physical damage to it, let me upload you some pictures and you tell me where there is any physical damage. I have wasted so many hours over the phone talking to these people that don't understand what I'm telling them but I swear I will never buy SquareTrade again or recommend it to all of my employees, even though we only sell 100 TVs a year which is nothing to these guys. I'm not even offering protection anymore and I would advise you to stay away from it as well. Just can't believe they can't help out a real legit claim nowadays. Take my advice and run away from SquareTrade as they are scammers and just take your money and run.

I am updating my review based on the final outcome. If I was rating purely based on Janelle (The rep who took care of me) it would be 5. Aside of that, I'm stuck somewhere between 3-4 stars.

It was convenient that Amazon offered SquareTrade when my husband purchased his camera. Also, it was easy to purchase and they came through on what they had promised. My husband did a lumpsum payment and he was able to use the policy and he was satisfied with the outcome. He called SquareTrade and everything was taken care of immediately. They replaced the camera and he was very pleased.

Sounds like SquareTrade drops the ball more often than not, I feel your frustration. Filed a claim for my TV I purchased from Costco on January 13th, 2018 (Claim 1). Two plus weeks later and numerous attempts of contacting SquareTrade and trying to get a tech out to fix the TV they stated that there were no certified techs in my area. They then say they will send a replacement (Claim 2), which was only one TV to choose from. Anyway, I send back everything that was needed and was told the next day that they were unable to send a replacement and to call back to set up reimbursement (Claim 3). After a bunch of calling and checking up on status of our claim we finally receive the affidavit and return it asap.

Save your money and don't bother buying SquareTrade! I have purchased at least 8 SquareTrade warranties. I tried to file my first claim and they denied and said it was under manufacturer warranty. Well, manufacturer denied it. Second time I try to file for another contract they want my receipt from 2015. They can't read the one I put on the account back in 2015.

I got my laptop repaired. Waited an ok amount of time for it... finally received it. Within the HOUR my computer turned off twice as if the power went out. Got a blue screen and wouldn't turn on for a while. Now I had to ship it AGAIN so they can look and try and repair it again. How can I trust them to repair my item if they already failed once. I'd rather just take unrepairable cash for it than waiting and risking it to break on me down the road because they couldn't fix it... I heard good things about SquareTrade but this sucks!

The company has resolved my issue satisfactorily. I wish it had not been necessary to air my complaint on a public forum before that happened, but in the end Squaretrade came through for me, and I have to give them credit for that. Prior to this most recent experience, I had purchased several Squaretrade warranties over the years, though I only ever had to use one of them. That experience was very positive, so I am writing this last episode off to an unfortunate misunderstanding and revising my rating accordingly.

I bought this TV (Samsung un65ks8500fxza) on for 2497.99 on 5-14-16. TV was working fine until last week. Called Square Trade, filed a claim, submitted pictures of the white line on the left side of my screen and went through various tests with their technical support team. Their technical support team concluded that the TV was irreparable. So they sent me two replacement options an LG UJ6300 retailed on Amazon at 734.92 and a LG UH615A retailed at 1247.00. I downloaded all 3 spec sheets on all 3 TVs and noticed my current TV specs on the Samsung were above and beyond the specs to these two comparable replacements. I told Square Trade this was unacceptable l. I purchased a warranty on a Samsung TV. I expect a replacement that is a Samsung TV. They said it doesn't work that way and that it has to do with their TV vendors. My current TV you can still purchase on Amazon and the price is 1769.99.

SquareTrade is a reputable company and it matched my expectations when I had to use it. One of the things that I like about SquareTrade is their partnership with Costco. They keep track of the policies we buy through Costco and it's associated with our membership card. I recently bought a laptop through Costco and opted for the SquareTrade policy. When I tried to add it to my account a couple of months later it also brought in another policy that I bought a long time ago for the digital camera that I bought. And that was very nice.

Got the 3 year coverage plan for my television. Almost immediately my television started exhibiting problems. After hours on the phone troubleshooting, they ask me to call back if the problems persist. When the problems didn't go away I called back. This time I was asked to unplug the device. I informed them I could not readily access the plug because of my bum shoulder, I was instructed that I had to unplug it or we could not move forward. I had to do this five times over the course of a few months. Each time hurting myself because I can't lift more the ten pounds. The last time I was told to unplug the TV, it fell on me and cracked the screen. Not once was I asked if I was alright. All I was told was the three year plan a purchased does not cover physical damage. When I persisted I was told it would have never covered the initial issue to begin with. So I sit with a broken TV. I can't even lift enough to throw away. At least they were polite.

Bought warranty for 15.17 for a year service with zero deductible, company charged me a $25 deductible! Unethical company! Will not use again! Called to question why I'm charged $25. Guy basically calls me a idiot for not reading contract. The Contract I BOUGHT says no deductible. Offered to send him my original email. Says he's sending his tampered email to me. HAH!! Do Not Get FOOLED!!

I sent in the Pro because of a cracked screen. They fixed it and sent it back. However the screen was still broken. Sent it back and they fixed it. It came back and wow they reprogrammed the tablet to a Windows 8. Spent a long time on phone and sent it back. They fixed it and it came back. It still has Windows 8. Spent a bunch more time on phone. Finally they agreed to buy the tablet. What a mess. Never again SquareTrade.

Awful company. Everyone is so kind when you call, however, they are just lying and misleading. My issues are very long. However, after a significant amount of time trying to resolve my issues with them, I am out $130 for the deductible and have a phone that is broken. After many phone calls and a lot of my time wasted trying to resolve this issue, I have canceled their insurance. I will recommend the same for all of my coworkers and friends. I have never been so misled by a company, over such little amount of money. If I knew how awful they were, I would never had wasted the amount of money on using them. Do not recommend using them for anything at all. This is money I will never get back but most importantly, my time trying to deal with this awful company.

Got this resolved after Square Trade's escalation team pitched in and understood the background. My approved claim was processed.

I previously bought a device and it lasted to the day that the manufacturer's warranty ran out. So when I bought my new device from the store, I also got the extended warranty from SquareTrade. I was very glad that I got it this time. I had to send a new product back and the SquareTrade rep that I spoke with treated me very nicely. They sent me everything I needed to send the device back and they fixed it. My only problem with SquareTrade is the fact that when I had it with my phone one time and I had a problem with it, they gave me a runaround about it. So, I was really leery of taking it out on this other device, but I did and everything worked out fine.

My daughter had SquareTrade and she said it was a good idea. It was offered to me and I purchased it directly through SquareTrade. I spoke to a person and then I put my credit card right online. I printed the warranty right off of my computer so it was really easy. I’m happy to have the extended warranty. The people there are wonderful. They always have good customer service and are efficient. When I had to put a claim in for the TV, they went through a couple of things to see if they could rectify it. And once they found out they couldn't, they sent us a check.

2 weeks on a Sunday ago our Vizio TV went out while my husband was playing a video game. I got it to come back on again by unplugging it and holding down the power. It worked for about an hour then it turned off and that picture wouldn't come back on no matter what I did. I called SquareTrade on Monday and when I turned the tv on it turned on just fine. They told me they needed the TV to have the problem happen to fix it. So I left the TV on and waited to call ST back till it happened again. It happened about an hour later.

Got a 4 years warranty for a Vizio 70” Smart TV at Sam’s Club. Purchased on Nov 2016. TV had appeared a burn image on its screen. Filed my claim with SquareTrade. After submitted pictures, the rep called it was a physical damage/acts of God. How is a physical damage when the TV didn’t damage externally. God didn’t make the TV damage, it is not damaged by Mother Nature. They offered a refund for the remaining warranty $69.30 (I paid $99). Never buy a SquareTrade warranty again. I read many similar complaints/reviews online. I wish I would have seen those reviews first before I purchased the warranty. I hope it help other people, and don’t waste your money and time.

After the call with MQ(agent), Plan is cancelled and charges had been returned. Thanks for taking care of this finally, as promised.

About my insurance May 17th 2015. Within the last couple of years I have filed to claim successfully. A couple of months before my insurance was too and I went to file a claim and it was one reason after the other of why they would not accept my claim. The last one was stated that they should have sold me the warranty because it was 30 days past the date of purchase. You're supposed to actually have 30 days past the date it was actually delivered to you which I did. They cancelled my insurance and have yet to reimburse me for the deductible or for the cost of the insurance that they shouldn't have sold me. They had the time he sold it to me to figure that out, and then two or three claims after that to figure that out if that was the case. They are liars and will say anything to get out of a claim. I have had successful insured items before this, but this time around I will never use them again.

I bought a video camera and it broke. So, when I purchased the second one, I made sure I got a warranty. It was a four-year SquareTrade warranty, which was the only one that was offered at that time. I had a pair of video sunglasses that fell apart, but SquareTrade didn’t kick in yet and they referred me back to the manufacturer. It was still under the original purchase warranty, and the manufacturer replaced them before SquareTrade got involved. Although I haven’t had to use it, SquareTrade is a good warranty.

Everytime I buy something I get the insurance. Fact is I never use it. But this time I needed it. I sent my laptop to Square Trade. They wrote me when they got it. Said should be fixed in two days. I know from reading reviews sometimes takes up to 5 days. I waited a week and called them when I heard nothing. They said it would be fixed the next Wednesday and shipped back to me. I said, "Hey was this not supposed to be fixed in 5 days??" They agreed to give me back what I paid on the plan for the delay.

SquareTrade seemed like a good thing to get on products. I got them because I know that things break and get worn out. This past year, I called SquareTrade because I noticed that the trampoline has a net that goes up around it and it was starting to get worn out and stretchy. Around the roundup, the blue part that goes around the whole trampoline part was ripping where the metal was coming through. It was getting worn out where we were getting in and out of the trampoline. Also, the part that we jump on was getting really stretched out and worn. They were able to take care of these. They’re a good company and they’ve treated me well. I have a few warranties that I have purchased with products and toys and different things like that.

I regret buying this policy and will not deal with Squaretrade again. I have an item that was repaired and I received the email on Saturday morning with a FedEx tracking number that it was being shipped. Now, as of Tuesday morning, it still shows as label created. I spoke with a rep and she told me it was a FedEx policy to pick up the day after the label was created. This is patently untrue and deceptive. Please send me my laptop.

Canceled their service immediately. They never canceled my account and continued to charge me for 3 months. When I attempted to correct the issue they kept me on the phone for 45 minutes and still did nothing. Save your money.

SquareTrade had good ratings and it was offered on eBay. Everything has always been easy as far as dealing with SquareTrade.

My 2014 55” Vizio E500i-B2 TV started to get issues connecting to the WiFi. I first contacted Vizio customer service department to get some troubleshooting help. When all their steps failed they indicated that the warranty had expired and they would be unable to service it, so I reached out to my extended warranty company, SquareTrade, to have it serviced. I filed my claim online and was indicated that I needed to speak to a live rep in order to finalize my claim. I prompted for a callback, which occurred within a minute or so. Justin began to ask questions, confirmed my warranty deadline (11/28/2019) and proceeded to inquire about the issues I was having. To make the story short at the end of the conversation he stated that I would have to buy an alternate method to connect to the apps since the software on my TV was outdated.

When I bought the phone, SquareTrade's warranty was offered to me. I had it on my other phones before and it was always good. I've spoken to their reps and they were helpful and the payments were easy to set up. I called and filed three claims on a different phone. They sent me a check right away as soon as they knew that I mailed it.

Filed a claim with SquareTrade to have a laptop repaired and to this day it is still with them. I called last week and was advised that the parts required for the repair would be in on 1/19/18 and then shipped the day after the repair. Well, I called today and apparently the laptop has not been repaired but the issue will be escalated to the "Depot" and I'll receive an email in 24-48 hrs. SquareTrade has had the laptop since 12/27/17 and I've received exactly one email from then regarding the claim. Very disappointed at this level of service given that I have 16 active warranties with the company. Will certainly think twice next time!

My son dropped his phone at work and broke the glass. We had a replacement in three days, couldn't ask for more! It was a quick no hassle experience. Very glad I have a SquareTrade plan for all our phones. No worries if they break or quit working, they are covered.

I spoke to an agent and my claim was resolved in less than 3 days. I would recommend the insurance on everything that is purchased. Buying the insurance for my printer was the best thing that I did when I purchased it and did it again when replacing the printer that failed.

I sent in my Toshiba laptop for repairs and received an email on January 10th they had received my item. The email stated it would be finished in 2 to 5 days and returned to me. On January 23rd, I went back to the website and saw the updated status of my claim that my item was repaired. I tried using the chat function and it was broken. I then used the phone call return function and was informed that parts needed to be ordered and my computer would not be fixed until January 31st. I was not informed of the delay of either the repair or returning my item to me.

Costco was having a warranty on their electronic appliances and I found out about SquareTrade. With the price of the TV, I decided to get the warranty. When I filed a claim for the TV a year ago, I went through Costco, the concierge, and they directed me to SquareTrade. Some guys came out to fix the TV and they came when they said they were going to come. The guy who came was very pleasant. He left me his tools and I tried to get it back to him but he never came back for them so I got a free set of tools. It was a good experience and you hope you don’t need it, but it helps.

My experience with Square Trade for the warranty and replacement of my broken TV through Costco was exceptional from beginning to end. From their help on the phone starting the claim, all the way through to the on time delivery of the new TV.

Filed claim for wear & tear on Beats Solo 2 wired headphones, after unfolding them one side fell apart. Now it won’t stay in place. When talking to a rep I was informed that wasn’t covered in my plan. Exactly what’s their definition of wear & tear, cause the headphones have never been dropped or physically damaged on purpose. I can only imagine if I start to have problems with my hoverboard what the excuse will be. I know one thing for sure. I will not be wasting any more money purchasing another warranty from them if they don’t honor them!

I bought a router on Amazon, and purchased the SquareTrade warranty with it. 2.5 years later the router breaks and doesn't work any longer. I called ST and said it's not covered after I purchased it on Amazon for $22.35 for a router that cost $303.31. Highly disappointed that they took my money. Didn't even offer a repair or anything. Worst customer experience I've ever had.

Desk chair leather falling apart. I was very happy with your service and was pleased to receive the check that my warranty covered. My check was here within seven days from the time I spoke to your representative. I will most definitely recommend my friends to you.

I use and carry my telephone around all the time so I figured I should get a warranty for it. SquareTrade was offered to me at Costco, I went with it, and have had to file a claim when the phone actually broke. The speakers went bad on the phone. I called in and told them what happened. I spoke with several different people at SquareTrade and it didn’t go smoothly. It took a while but I got to somebody that was friendly and helpful, but the first two people weren’t. I had the phone tested through my carrier and they ran some diagnostics for me and the regular speaker on the phone wouldn’t pick up my voice, but the speaker phone would. So, I could talk on the speaker phone but not on the regular speaker.

I wanted to share my experience with SquareTrade after I wrote a review and felt cheated. The day after I wrote my review I got a call from Monique and resolved the issue. I am very happy with the outcome with SquareTrade. Thank you.

I was informed that the process for unlocked phones is different than locked phones. I sent my locked phone for repair, and also received a new locked phone as well. Now I have to take the new phone to FedEx while I am still waiting for my phone repair to be completed.

Whenever I purchase an appliance, I purchase the extended warranty as well and pay for it upfront. SquareTrade warranty was offered to me and I've had past dealings with them. I know that they honor their warranty. One time, they sent me to someone else saying that I was still under warranty with the manufacturer. But the manufacturer did not say that that was correct, so I went back to them. The same thing happened with the second appliance. I called them back and they honored the warranty then. SquareTrade is worth the purchase and I'm completely satisfied with it.

I sent my computer to Square Trade, to be repaired under the warranty I had purchased for $69.99. I used the pre-paid shipping label & packed the computer according to the instructions in the box sent to me. The box packing material was what I would say was very poorly designed & there was NOT any fragile label w/ the shipping label. As a result the computer arrived at your location totally destroyed. You shipped the computer back to me, which I now have until my claim w/ FedEx is settled. Also I have an E-mail stating I will receive a check for $69.99. I am still waiting for the refund - it must be coming by pony express! The insulating material that was shipped for me to pack around the computer was very poorly designed & there should always be a fragile label included when shipping a computer anywhere!

I almost didn't get the warranty for my son's scooter at Toys R Us in Fort Wayne, Indiana. I was very happy with the coverage I received from SquareTrade when his handbrake broke off the Razor scooter! Glad I paid the extra!!! Very happy customer!

At this point, I can only indicate a "neutral" experience. My item is still in the process of repair, so I can't draw a conclusion as to how I would rate my overall experience. As far as the customer service by phone, I have no complaints -- everyone has been pleasant, professional and helpful. However, I would greatly appreciate a more frequent update about the status of my claim. I had to make a phone call last week to receive an update.

The customer service on the telephone has been great, very helpful and always willing to answer questions. (I did not receive updates via e-mail, I had to call them directly, until the last one when I was insistent) DISSATISFIED of how long I have to wait to get my product returned. I understand that you do NOT have products in stock and you have to order and then see if they have them and/or on back order for my product to get repaired... BUT when you use a product daily and it is needed, this long wait time is why I will NEVER purchase Square Trade again for a warranty. This is way too long to wait to get a product repaired.

Square Trade was knowledgeable, accommodating and fast. They sent a pick up the same day got it repaired and sent it back to us within a week. When we got our laptop back it was repaired and ready to go. The optical drive was replaced no questions asked.

From the moment I contacted Square Trade to submit my claim up to the end, it was effortless. Processing the claim was extremely easy, specialist was very helpful and friendly and funds were received super fast. Overall, I rate my experience: Six stars.

My phone was having progressive problems with freezing up, shutting down, and finally the LCD screen fried. I sent it in for repair and after being instructed to do factory reset for problems after it was back in my possession, I have done that twice and am still having the freezing up issues.

Customer service was very nice. I received my phone within 2 days because of the holidays. This was my third claim and have always received good service from SquareTrade. I've even got an upgrade phone because my other phone was not available and I really like my new phone. Thank you SquareTrade.

The whole experience was absolutely amazing. I called customer support to assist me with the claim and the staff was superbly trained, was able to provide the information I required on the spot and filed the claim on the telephone immediately and helped with a decision before I even was off the phone.

We looked into acquiring warranty because we buy devices for our children who are teenagers. Most of the time when we shop, SquareTrade is the only one we see available at the time of check out. Paying for the warranty is pretty easy as everything is done at check out. We've had to process something last year on two devices that we had purchased from QVC. We called the number to SquareTrade, told them the problem, they took down the serial number of the items and made sure that was in the warranty and got processed. I've had no problems at all and we're happy with the service. I would recommend it.

I have been client for over 10 years now. I wanted to give one star for the stress and time you will have spend for one claim to be taken care of but I gave it two stars only because they did replace my items. However for the last 3 years it has been horrible experience like pulling teeth out very slow and frustrating process. Most of their stuff is overseas so imagine the amount of mistakes they make and numerous times for you it will take to resolve the issues. The latest experience I had my TV replaced with a new TV from Best Buy which was great except the TV broke after a week and was 1.5 lengthy hustling process during Christmas time. The TV was finally replaced again with a new TV after a month.

I had purchased SquareTrade warranty along with my new cellphone 2 years back. My phone started giving problems hence raised a claim with them. Sent the phone to them but the phone came back unrepaired. Raised a claim again, then the phone came damaged further (it was not charging at all). Then again called them with a third claim, they said send the phone and I will be reimbursed $749.99. I even received an email as below:

SquareTrade made good on the whole ordeal. They are covering the entire cost of the repair including the deductible. It also looks like they are getting some training out to the reps involved. I guess there were options available that were not visited during any of my phone calls. Thanks for handling this SquareTrade.

I purchased a protection plan on my tablet Squaretrade. I purchased the wrong plan, my fault, it was only for a max. $99, the tablet is worth $599.00. I sent the tablet in for repairs, they said it was not repairable (I was upset because the tablet worked fine, it SIMPLY had a cracked screen). They said they would send me a check for $99.00. I told them I wanted the tablet back, mail it back to me, they did not have the tablet, it had been surplused already. I told them they owe me for the tablet ($599.00 minus the $99.00). They are refusing to replace the tablet, or reimburse me for it. They should have had my tablet and sent it to me. I am out a $599.00 tablet. Squaretrade has my receipt on file for the tablet I purchased from Best Buy.

I was told several times I should get this warranty from the sales associate at Costco. They assured me EVERYTHING was covered. Cracked screen, yes it's covered. So imagine my surprise when I tried to make a claim and was told physical damage was not covered. I was lied to and tricked into buying a very expensive warranty that was worthless. I was told by Costco that I could have bought a warranty that covered physical damage. I am so angry and disappointed. Costco you need to do better!

Okay, I'm feeling better about this process. I was contacted by SquareTrade and they are reimbursing the amount of my AIO and I can go out and purchase a replacement. It might have taken some time, but they did come through. I also note, they sent me a $50 check for the delay which was a nice bonus. I have faith in SquareTrade again!

SquareTrade has been terrible handling my claim against my 65" Samsung TV powering off and then back on after about an hour of watching. I made this claim a year back and it was never resolved but yet was closed without my notice. I'm still experiencing the issue to this day and went back in to check the status and I had to re-open another claim.

I bought the additional extended warranty of SquareTrade through Staples, and I paid for the warranty at the time I bought my threader as they normally do not last very long. Whenever I asked the question or whatever it was I needed to do, they were always very thorough. When I filed a claim, they just told me what to do. From the time I even started until the time I got my check, it took less than three weeks. They did what they promised to do and I did not have any trouble. At first, it seemed to me like it was one thing when I was trying to get through on a different item as I never could get through the number -- I had the wrong phone number on my paperwork. So, it took me a little bit but once I got the correct number, everything went along fine and I got it resolved. Overall, they have great customer service and are excellent.

When I purchased an iPhone 7 at Target, I was encouraged to sign up with SquareTrade Insurance being told it was better than the Asurion plan I had with the 3 other phones on my plan. Unfortunately, when my iPhone was stolen 6 months in, I was told SquareTrade DOES NOT cover lost or stolen phones. I wish I just stuck with Asurion which DOES cover lost and stolen phones. Both plans are $9 per month. Save yourself money, and only go with Asurion, NOT SquareTrade!

This has to be the worse warranty supplier ever. First, I had to contact SquareTrade several before they could even locate my warranty which took over a month. Second, I sent my laptop back for repair. They sent my laptop without the charger. I contacted SquareTrade & was told that I would be sent a charger, three weeks later with daily follow up calls no charger. Their response was that they could not locate the charger & my best solution would be to purchase another charger & I would be reimbursed. After charging the laptop for over 10 hours it will not turn on, the same issue I had in the beginning. Now, I will have to start this God awful process all over again. SquareTrade your service is the absolute WORST!

They didn't covered my 60" LG TV as though there is no physical damage. They won't cover screen failure due to internal issues as well. I should have spent that money for some good reason... wastage of money... I won't repeat same mistake again.

We purchased a Vizio 50’ UHD smart TV from Sam’s club along with a SquareTrade warranty in February of 2015. It stopped working 12/24/2017. Initial response went great, but SquareTrade refused to fix our TV and ended up offering a replacement of a sub par TV that may or may not be used. I basically spent $700, plus a $100 warranty to get a $200 most likely used TV. Stay away from SquareTrade. They are a scam for their TV warranties. I made sure to call Sam’s as well to inform the manager they are not being honest in selling their customers the truth about what SquareTrade's practices either.

60 inch LG Televison - WORST WARRANTY I HAVE EVER SEEN!!! MY television was less than 2 years old, when I called SquareTrade about the HDMI board that became dislodged inside the TV. I was told by them, after sending picture and going through their whole runaround that it was because of misuse. I original only used 1 of 3 HDMI ports until I tried to plug in my son's new PS4, this when then board let loose.

Bought a cardio spin bike through Amazon and added a 3 year cardio warranty for the product. Had the crank break off suddenly and violently during normal use, something that I would not call accidental or normal wear and tear. Submitted a claim and was denied and asked for a follow up phone call. The representative was very nice but responses were canned and could not explain to me why the claim was denied and kept pushing me to contact the manufacturer and "hopefully" they will replace the product. So what did I pay for?