Allstate Protection Plans Reviews

We purchased a vacuum cleaner in April 2018, and an extended warranty through SquareTrade. In January of 2020, the lithium-Ion battery in the vacuum stopped taking a charge. So, after looking over the SquareTrade terms, we asked for a replacement. The customer service person tried to find us another unit, after a few days, there was none to be found, so a check was sent to us as a refund. Very nice service and fast. If you can afford a few extra bucks, by all means, get the insurance.

The SquareTrade Extended Warranty service was fast, easy and efficient. The claim was processed quickly and I received my check within a week. I appreciate the fact that Amazon provides such a program at a valuable price. I will probably buy the extended warranty protection more often than I currently do for Amazon products.

Very impressive experience. Helpful phone professional. Timely approval and payment. Claim filed on bicycle purchased 18 months prior. No hassle experience. Experienced trouble with identifying address via online form. Called directly and problem was resolved quickly. I did not note the agent's name.

I had a claim with SquareTrade on a laptop and the process went well. After they ran the diagnosis, they sent me a check towards the unit. It is hassle-free to make a claim with them. It is not complicated at all.

I find Square Trade covers my items better and at less cost to me than other companies. I use square trade wherever found and I use them to cover items myself. My coverage at a better price. They are great!!

Took a while to get an exception to the rule. VISIO was no help. Not knowing when, where or if it will be fixed. Thanks for your decision is my favor. Hisense wouldn't have been my 1st choice. Would of preferred a Samsung. Not Visio anymore. It's done, now we can watch and not have to do the "teaberry shuffle" to watch the TV.

Thank you for your prompt response to send us another phone again. Thank you??? Thank you. You made us drive 30 min away to see if phone couldn’t be reset which still didn’t work. Time and money was spent extra.

Best thing I did was the Squaretrade warranty on the laptop. The touchscreen went out about 4 months before the Squaretrade warranty expiration. Friendly, courteous support staff troubleshoot the laptop remotely then send me package to send it in. I did and in a weekend's time, it's back good as new!

The computer quit running and SquareTrade took care of it. I called them and they sent me some information that I had forgotten. They had a record of it and they were able to find me in their system really quick. They sent me a box and I sent the computer in. Then about a week later, I got it back. It took about a week and a half on the process. Their reps were very helpful and courteous. They did what I asked them to do to help me figure out what I was doing. They figured out what was wrong with the computer at no additional cost to me. They replaced the BIOS and some other things on the motherboard. They also updated all the stuff too. It was an excellent experience.

Electric Scooter claim. This claim experience was relatively painless and resolved to my satisfaction. My claim was easy to start online and I spoke to a human when I used the telephone. These scooters are subjected to kid use and abuse and will malfunction. Glad I purchased the protection plan.

Igloo freezer. Best $9.99 I ever spent for the 3 year warranty. I called by phone and never had to wait long to speak to the agents who were all very nice and professional. Eventually it was decided to send me a check for my freezer which was done very rapidly.

SquareTrade was outstanding. I filed a claim for a plastic laptop that burned up after five months. The process went smoothly and I sent it back via FedEx. They junked it and sent me reimbursement in about three weeks.The thing is that, I had a one-year warranty and I bought an extended warranty on it. I don’t know why I didn’t get reimbursed for that. They said, “Well, it’s just under this." Nevertheless, their customer service representatives have all been nice, and I have spoken with them a few times. They were a little slow at first, and I had to call to ask them what was going on. I thought I was supposed to get a physical card, but they shot it on my phone. I wrote down the pin number and took it to Walmart. I then used it and they got the barcode.

When I made the first call for help the customer service employee was not professional and told me the service I needed was not covered. When I called again the gentleman that helped me told me to contact LG because the remote was their problem.

I had a great experience with Square Trade. The representative that I spoke was efficient and helped resolve my problem. He explained the entire process of returning my laptop and when I should expect a follow up regarding my claim. I received the package to return my computer within 24 hours and a follow up email with the status of my laptop within the time frame that the representative informed me. I would recommend your service to others.

We have had Squaretrade for other products in our home. I didn't know they did cell phones. When I bought new phones, I saw it on Facebook and was wowed by the price. I hope that I never have to use it, but I know that I have a good company behind us.

I submitted a claim to SquareTrade for an earbud that I bought. It went great and I had no problems. I got my money within a week. The rep I spoke with was very knowledgeable and knew what she was talking about. She helped me out. With the claim, the only thing I had to do was send them pictures of the thing from eBay where I bought it and how I purchased it. I love having coverage with SquareTrade. I use it all the time for different products. I never had a problem with them. The price is also very good for three years of warranty after the manufacturer.

Square Trade has been very easy to work with. I am very pleased with their services. The response time for a repair or replacement was very fast. It is money well spent. In the future, I will always purchase a Square Trade warranty on my electronics.

I would buy any appliance/TV that offers Square Trade. Our past experience with them has made it a valued protection. It covered a TV that died on us and it enabled us to replace it after they were unable to fix the problem. The cost is minimal if you actually need to use it, which was easy.

We've been using the dash camera for over a year, and just suddenly, it went off completely. There was no display at all. We tried it several times. Like inside the car, I removed it and tried to plug it into the PC. It was still completely dead. And we'd get power, but no display. The whole thing went off. I filed a claim and SquareTrade paid me back $29. The overall process was excellent and it went really fast. SquareTrade reviewed the incident and reviewed everything we submitted. The process to reimburse it was pretty quick. I bought quite a few warranties with SquareTrade and this was my very first claim. My warranty with SquareTrade was really good and whenever I bought online, I normally get to go through with SquareTrade.

We called Square Trade and they had us send a short video of the problem we were having. It took a few times because they only allowed a few mbs. We did get it to them and they got back to us right away and sent a list of replacement tvs. The whole process took just under a week (from the first call to when they delivered our new tv). I have always had great experiences with square trade. I forgot to mention our tv was 3 yrs old. This is a great company. I will continue to buy square trade warranties for my electronics whenever they are offered.

The Square Trade process was pretty painless. My appliance was repaired and appears to be working satisfactorily. Care was taken when disassembling the appliance and any cleanup necessary was done before they left. 4 stars instead of 5 due to the fact that it took a week longer than the initial square trade appointment date for the the repairman to my home. Overall, I would purchase square trade warranty again.

I've upgraded the review because Square Trade was able to come through with a great resolution to my complaints through Consumer Affairs and BBB. I've updated the stars to 3. I'm still dissatisfied with the process that led us up to this point, but they were able to resolve my dispute to my satisfaction.

I have not filed a claim, but if I did based on the professional and courteous service provided by Andy from the Square Trade Team, I expect to any issue to be resolved. Andy helped me register my product and warranty my purchase.

I've had SquareTrade for five months. They were the closest store and the one person I talked to from there was really nice. Their claims process was fast and they were easy to work with. They told me what to do. All I did was go to Bulbs and Batteries and Plus. They have lightbulbs, phone cases, batteries for boats, cars and lights for schools. The guy there said to come back in an hour and my stuff would be fixed. I did and it was fixed. It was good and it worked. SquareTrade then sent the check and everything like how they’re supposed to.

SquareTrade processed my claim for an impact drill. I have had it for two years and it burned out. I did the process online, but my browser was having something wrong. So, I spoke to an agent who walked me through to file a claim. The agent was very good. They said that I did not have to turn it in -- I just had to send them a bunch of photos. They then gave me a check in about a week. What I like about them is that they accept my claim and they process quickly. Several years ago, they also did a phone replacement for me, and that is why I continue to use it. I’m very satisfied.

Vary fast. No hassle with the tv. When the replacement tv came already broke they shipped out a new one right away. Would highly recommend for all your electronics. Fast and very easy to understand instructions when they email you what to do with a clam.

HP printer not working. I spoke with Zack who told me that I needed to contact HP first. He also said that if they didn't help me to call him back. In spite of the fact that I was totally frustrated he was very courteous and a real pleasure to talk with.

I have used SquareTrade for over 5 years, covering laptops, phones, and most recently, my smartwatch. The price is reasonable and more importantly, they settle claims quickly. I filed claims for my phone and 2 laptops, and was very satisfied with their response. I would recommend SquareTrade without hesitation.

The SquareTrade warranty was for the LG TV and the claim process went pretty smoothly. I just took pictures of the damage on my TV and sent it in. Then SquareTrade sent me the list of TVs to pick out and within a week, they sent it out. It was pretty quick.

I was not too satisfied until recently when they gave me my refund back. My grandson had a bad experience where he got hurt badly on the product by Fluxx because of an electrical malfunction. I got it a year ago for him, at Christmas, and he got on it. It did all right the first couple of times, but then when he got on it on the third or fourth time, when he wanted to go forward, the device kept wanting to go round and round, so he fell off of it. He was on the pavement, so it was rough. It could have been bad, but it was okay.

I’ve had to contact agents a few different times and they’ve always been helpful and polite. But from the point of mailing in my item to getting my reimbursement check, took a while. 10 or 12 days actually. (I can’t remember the exact date I sent it in.) That’s a long time to go without a phone. Besides that- I’ve had no negative issues with SquareTrade.

I had a fantastic experience with your first service tech and was transferred to a second agent who was not focused on her attitude. She also did not complete the process after pictures she requested were provided. After a five day period with no response I called and talked to a great agent who completed the process. Ten minutes later I got a contact with final instructions and processing. Over all a pretty good experience except for the second agent.;

I appreciate the manager making this an easy process and my tv is a perfect replacement. The only issue I had was with Amazon delivery when the left my tv on its side at my door???? I did call and let amazon know what they did so they have record of this In case there are issues with the tv.

My 18 month-old grandson knocked my iPhone 7 off of the table, resulting in no audio when making or receiving phone calls. After submitting a claim and getting approval, a trip to an Apple store resulted in a new iPhone being required. I paid for the new phone and was reimbursed entirely (minus the $99 deductible) by Square Trade after submitting the analysis and receipt from the Apple technician. Reimbursement was received by check with 3 business days. Great customer service.

I was very pleased with the manner in which Square Trade staff responded to and handled my claim with efficiency and precision. I recommend them for their terrific customer service. I highly recommend all customers to purchase their insurance as their employees are highly efficient and very competent. I will be purchasing their extended warranty service the next time I purchase another television set.

We have purchased many warranties from SquareTrade, mainly for electronics items. The first time we had the need to actually use a warranty from SquareTrade was for a Linksys EA9300 router, which stopped working approximately one month after the manufacturer's warranty expired. No problem, or so we thought, because we purchased a 4-year extended warranty from SquareTrade. SquareTrade is real good about saying they will replace or repair a faulty item and they also have a five day service guarantee in order to do it (not including shipping time).

I purchased a SquareTrade warranty for almost everything. Recently, my Beats earbuds started dying really quick and not holding a charge, so I put in a claim. At first, they were gonna send me a location to get it fixed, and then they ended up just sending me a check to get them replaced. That took about a week. It was all done online and email.

My experience was excellent. The representative was very knowledgeable and helpful and professional. My claim was handled expeditiously and I was completely satisfied. I would recommend to all of my friends. The online claim process was very easy to submit. I received my new cellphone in a short turn around time.

My computer purchased at Costco and with the warranty I was able to get a new battery. I was very pleased with Square Trade Warranty Services and they took care of my problem. I needed to send it in and they sent a box, shipping label, and repair form. I filled everything out, sent it in and and received it back in a little over a week. Wonderful service. I will recommend Square Trade to others.

Service was courteous, fast, & accurate. My TV works great again. I would definitely recommend to a friend. Thank you Square Trade for making my claim easy & worry free! Hopefully I don't need any more repairs, but if I do, I know I can count on you!

They are amazing, replaced the tv, first time I ever bought or used a warranty and will do it again, the replacement tv was there on 2 days, with no problems, and the delivery guys were also very polite, called the day before and then called again when they were about 30 minutes away.

Note 8 problem. Sent phone in. ST quickly fixed broken glass but did not repair nonworking microphone despite me telling the agent on the phone and in writing on the form submitted with the phone. So I had to send it back and ST reimbursed me for the phone cost, so while originally disappointed, I was happy in the end.

My claim, on a coffee maker that started leaking water after its manufacturer's one-year warranty expired, was reviewed and settled within two hours of its submission online. It doesn't get any better than this! So glad I purchased from Square Trade. It was a wise decision. Can recommend it to anyone.

The camera was repaired and returned promptly. Works like new again. The repair report was very thorough as to what was done and what was checked over during the repair process. I was happy to give a good report on the service.

First call was made on Jan 31 and repair was made on Feb 7. Lucky it was only the ice maker. Technician Gene from Bond Services contacted me on Feb 5 for a Feb 7 repair which was done to my satisfaction with the change of the ice maker. No problem with ice this day.

My phone call to SquareTrade was fast and pleasant (less than 15 mins). They replaced my tv with no problems and my replacement arrived fast. It was worth buying the extended warranty. It was my first time having to use the warranty and it paid off.

Submitting the claim for a watch was really easy. I just answered a couple of questions and they got back to me. They told me that the check would be in the mail and to check within a few days. I got what I paid for the watch, but not the warranty. For example, the watch was 8.49 and I got a check for 8.49. I’ve bought a warranty for different products. And the last one I got was on a watch from eBay. I like the idea that if the item is not working, you have coverage on it, especially when you’re buying from eBay where you really don't know what you're buying. I was so glad about SquareTrade. When my brother bought his watch, I made sure he bought SquareTrade.

I got a warranty for a hard drive which I bought from Newegg. I had a 8-terabyte hard drive and I was installing it into a new build. But it didn’t work and had bad sectors. So, since I bought a warranty for it, I called SquareTrade and they covered the cost. They sent a check. I like SquareTrade's warranty replacement - the ease of dealing with somebody besides a recording. The overall process was no more than four days.

The online claim process was easy from start to finish. My claim was approved within 3 hours and I had a check in less than 5 business days. I didn't even have to return the broken product. I was so delighted.

This was the best money I ever spent. I had multiple issues with my TV and Square Trade was always prompt and efficient in rectifying my issues. This last issue resulted in replacing the TV with a brand new one. Thank you!

Black screen with colored vertical lines. Technician was very knowledgeable and patient. The technician walked me through the trouble shooting steps and we were able to correct the problem I was experiencing. I have not experienced the same problem as of yet. The problem is not consistent. The technician gave me some hints as what to do in the future if the problem returns. I was very pleased with the technician's assistance.

Squaretrade warranty is the best I have ever purchased for my electronic goods. When I have a claim they respond in a very reasonable time frame and work hard to resolve any issue. I'm glad to have them as my warranty company.

I have a few purchases insured with Square Trade. After this specific experience of prompt payment with online application of my chair damage with Square Trade, I am sure to apply for insurance by Square Trade with every purchase! Thank you for making this process an easy one!

Up to this point Square Trade has been good to work with. They have responded to my questions and helped me make my claim. I am still waiting on the final outcome but to this point my experience has been good.

I purchased a laptop protection plan for a used laptop bought on eBay, with the plan costing about 1/4 of the laptop price. About 2 months later, the laptop had a mechanical problem such that it will only start while the charger is plugged in, and it immediately turns off when unplugged. After I checked that the manufacturer's warranty was no longer in effect, and confirming this with SquareTrade, per the terms of my coverage, SquareTrade had a technician confirm the problem with me over the phone.

We had a problem with the De’Longhi espresso and drip coffee maker and I totally forgot that I bought the insurance for it. My wife reminded me, so I went back to my history, checked it out, went to the website, submitted the claim, and it was really prompt to respond. They sent me a check in a week and I kept the product. It was an excellent experience. I'm recommending people to buy the warranty because it's a really good deal.

Shazam on chat did not cancel the coverage on my wife's old smartphone, which we no longer own. I had to call the following day, to get it properly taken care of. It's now accurate, but it took 2 attempts.

All I can say is my claim with Square trade was taken care of super fast and easy. I will use you guys every chance I am offered. It was well worth the small fee. I hope I get Square Trade with every purchase I do online.

I fully explained the situation and that I had already replaced the device with one of my choice and the representative was able to help me with product reimbursement. I already got my check in the mail. It was super fast.

I purchased an extended warranty for a coffee pot and when it stopped working submitted a claim. It was handled fast and efficiently. I was very pleased with the service and no hassle. I highly recommend Square Trade for insuring your product. They are very reasonable and well worth the extra cost. I am very confident about dealing with them.

My claim was handled quick and efficiently. The repairman found what was wrong and fixed the problem in a reasonable amount of time. Mike, the repairman, gave me very helpful hints for the clothes washer in the future. These hints should probably be in the manual.

I was under the impression that I would get the same phone that was damaged. I was not satisfied with the one I was sent. Since I needed a phone, I could not return the replacement. Although the replacement was an upgrade from Moto E4 to E6, I was not completely happy.

The tech I talked to by phone at SquareTrade was very knowledgeable and effective. The technician that came to our house was great. He went right to work and knew what he was doing. We are extremely pleased with SquareTrade.

This was my first experience with a claim with Square Trade and I could not believe how incredibly smooth it went. Their website was easy to navigate and they responded within a couple of hours and a decision was made the same day. They offered me options as to how it was settled and I am very pleased with the outcome.

I filed a complaint to have my printer repaired and had it done at an approved shop of yours. I am very disappointed in getting the info to you so I can get reimbursed. I spent about 45 minutes with your agent trying to attach it to your claim form to submit and it never worked. I asked for your fax number and faxed it twice and was told they couldn't see the receipt. I send faxes all the time and nobody else has had a problem. I feel you have to be computer literate to deal with your company. I sent the info by mail so I can get reimbursed. I hope this is the last time I have to deal with SquareTrade.

Employee was great in helping me file a claim after I was unable to do it on line. It only took about 15 minutes and I was reimbursed the cost of the headphones. I was so happy with the extra warranty.

My experience with this company has renewed my faith in extended warranties. The representative was very respectful and made me feel important. Past experience with other companies was like pulling teeth trying to get the matter handled satisfactorily. This transaction was handled so smoothly and my settlement received in less than a week. I highly recommend this company.

Technician Andy from Tiger Mechanical arrived in a timely manner and was courteous as well as proficient. He had the problem diagnosed and repaired in an impressive manner. Tiger Mechanical kept me informed as to time and date of my appointment. I was impressed overall with this company.

Thanks to Owais for his conscientious attitude in resolving my problem of a faulty pen; I appreciate him going out of his way to help me as well as Ron for following up on the transaction to assure a successful conclusion... Thanks to Square Trade for promptly issuing me a check and fulfilling the commitment....

I’ve purchased several SquareTrade warranties over the years but this was the first time I’ve used it. Their service and response were exemplary and very speedy. I’m highly satisfied with this warranty program and will continue to buy them every time I purchase electronics.

Should I be shocked to find a company that does what it says it will do? I admit I was hesitant signing up for this because so many company have 'fine print' that most don't read or understand; but Square Trade has done everything they said they would do. I strongly recommend them and would use them again.

I purchased an extended warranty for a laptop. Both times I sent it in for repairs, it took multiple phone calls and several weeks for SquareTrade to process my claims. Took 3 weeks just to send the box for the second claim, and when the computer was finally returned to me it was not functional. Because I assumed they had fixed the problem (silly me?) and had some personal business in the way, the computer stayed in the shipping box quite a while before I found this out; the warranty expired in the meantime and SquareTrade refused to do anything about it, leaving me with a broken computer they'd failed to fix while it was under warranty. I can understand that I left it in the box quite a while, but in light of how long they had taken in the past due to repairs, and that the computer had no reason not to work when I got around to trying it. Your typical heartless 'insurance' company.

Got another TV.

We have so many items that we have purchased with SquareTrade. Our most recent claim was with the washer. They couldn't resolve the issue because they didn't hear what I was telling them that was happening with my washer. They told me that I had to record it because the machine that they run it on wasn't telling them that it had a problem. So, I couldn't get it fixed. But the customer service was good.

The representative called me yesterday and resolved the issue in a very professional and timely manner. I greatly appreciate Squaretrade for their effort in customer satisfaction. Thank you.

SquareTrade was there when I needed it. I've had coverage with them for about a year. The motor on the saw stopped functioning and I followed up with the phone calls. I spoke to a nice young lady and she did a great job. At first, SquareTrade offered to reimburse me for having it repaired, but we couldn't find a repair shop anywhere close by so they refunded me the money. That took about seven days and it was pretty quick.

The screen on the computer got busted. SquareTrade got it fixed and everything got taken care of. I sent it in and they returned it. That took about a week and the process went well. I've had SquareTrade for a year now.

I purchased a Mandolin on Dec 18, 2019 and paid $ 59.98 and also paid for a warranty with Square Trade to cover my purchase. About 1 month after purchase the Mandolin caved in while attempting to tune it. The coverage was to start on 1/17/2020 about 3 weeks or more after the purchase. I attempted to return it but the seller says I should have made a return within 2 weeks and I needed to contact Square Trade about the warranty. I contacted Square Trade and was told that even though my policy was in force I should make claim against the Mfg. Why should I have to make claim with the Mfg, whom I have no idea who the Mfg is as this item came to me from China. I paid for a warranty for two years starting 1/17/2020 but Square Trade says I would need to contact the Mfg about the problem within the 1st year.

The Company reached out to me to resolve the issue and offered a very generous apology. I would change my review to 5 stars at this point .

I just had to worst experience with them. I have a order of 3 air beds. 2 stopped working after a few days when I had some house guests over. I got those switched out no issues at all. I was sent the gift cards and went and purchased 2 more. My last one I have a friend with a broken leg who woke up on the floor and and ended up messing all over herself because she couldn’t get up. I just wanted to get another one like I did the same way last time but the only this I kept getting told by everyone is to contact the manufacturer like the manufacturer is going to have me walk out the store with an air mattress. I talked with 4 different people and I was given no help but I sent an email to call the manufacturer which is no help too right now.

Purchased SquareTrade’s 3 year extended warranty plan for an iWatch, which was to cover electrical and mechanical failures. The glass face of the iwatch began to separate from the watch itself. So we put in a claim with SquareTrade, took all the necessary steps. Found out they were not only not going to replace the screen/watch, but they were dropping the coverage as well. SquareTrade tried to claim it was “physical” damage and not “mechanical” damage. Mind you this watch was only owned for less than a month before the problems occurred and never had physical damage occur to it. I don’t understand how someone can buy this plan to protect their investment, if the company is going to drop your coverage for filing a claim. I would definitely consider twice before giving this “insurance” company your business. BBB has been informed of their deceptive practices.

So my 250$ bose earbuds were literally ripped in two while I was running, so I have an insurance that is supposed to cover everything. Talked to their CSR through the phone like three times, told them what happened and said I tried to put a tiny glue in it together thinking I can fix it to hold it together temporarily while I send it. He said it was ok as long as I didnt try to send it anywhere to get it fixed. I tried to send it and filed a claim. Asked for an update after 7 days and they told me they cant repair it because I glued it together. Please tell your customers the instances claims cannot be made before asking the to send the item. Second, I talked with one of your specialist and he said it was fine since my insurance covers everything. It's just sad because I know SquareTrade is one of the best, expecting the best but I got the worse. Lesson read the fine print or get a better insurance company.

I have a JL Audio 13w7AE that I purchased from Amazon & bought their 4 year warranty because I figured it would be a good safety thing just in case anything was to happen to it. I put in for repairs a few times and every time I would put in for the repair they would send me the return packet. It would show the shipping label but when I would go to print it shipping label would disappear & I would forget to contact them back, finally got that straightened out & sent them my subwoofer for repair & figured it would need to be replaced or paid out because JL audio is very protective of parts so I didn't think they would be able to repair for lack of parts. So now it had been about two weeks since I sent it in I check my old email because that was my email when I purchased my warranty & it says they are refusing to cover due to "physical internal damage" from being over the watt rating which is impossible.

My experience with SquareTrade has been great, so far. I purchased a SquareTrade protection plan on a Samsung J3 phone which we purchased through ** way back when my husband and I first got the phones. I had a recent claim and ** did the filing. When people would call me, I couldn't hear them. They asked me if I had dropped the phone, and I said yes. They said that the plan covers that and they sent me another phone. But after I got the other phone, I still was having trouble. So, it may not have been the phone’s speaker at all. I got another J3 phone, but different series, and I had no problem with them. The quality of the service was really good and the claim went really well. They were fair with me and I’m glad I had the insurance. In fact, my grandson had just bought a new iPhone and I talked to my daughter about it.

When the dog bit the wire on my Xbox headset, it was easy filing a claim with SquareTrade. And instead of going through the whole replacement, I just got a gift card. I got it on my phone on the same day and used it to purchase a new headset on the same day.

Bought Vizio LED TV from Sam's Club with 5 year extended warranty. Tv stopped working in year 3. Filed claim. With SquareTrade and went through 2 week process to ship them Tv to repair. 8 days later received T.v. back saying roach infected and warranty is void. Opened tv and checked shipping box and found no sign of insect. Called square trade and was told they had pictures of insect infestation so I requested the pictures. 2 days later was told there were no pictures and unit was immediately ship back up and shipped back to me. If true why did I not find anything inside tv or shipping box. Where did the roaches go and where are pictures they claimed they had. No proof of their claim of infestation. Just bull to not to honor a warranty. To add insult to injury they cancelled 5 year warranty in year 3 without compensation for last year's. Never buy this company's warranty on anything. They lie about your claim denial without any proof of their reason.

I called SquareTrade. I was in need of screen replacement which they approved. They gave me a repair shop called Irepair. I couldn't ever reach them. I called square trade they said take it to dealer of my choice so I called Batteries Plus. They gave me a price of 246.00. I then called back to square trade. Gave them the price quote of 246.00. I was told that I could take it to them. Pay for the repair then sent me instructions to be reimburse minus 29.00 deductible. I thought that it was a little pricey but again they assured me that I would be reimbursed total amount minus 29.00.

I dropped my HP Envy laptop about 16 months into my two year warranty. It caused damage to the metal around the screen at the top corner and caused the bottom corner to dent and come apart at the seams. SquareTrade approved a repair and I shipped it to them. This is my laptop I use for work, literally my livelihood. I was without it for a week. Luckily one of my friends let me borrow one of theirs while mine was being repaired. I received the “repaired” laptop today and the repair is a joke. They did not replace anything. It looks like maybe they squeezed some pliers to try to close the seam opening but did a very poor job. There is still a significant opening at the seam. It is still dented at the top and bottom. I am very disappointed in this repair.

Purchased an iPhone 7 and a 2 Year Square trade warranty in August 2018. The phone stopped working. Called Square Trade they told us where to take it. Spent the whole day driving out to one repair shop then to a second. The second repair shop said they could fix it but square trade said it was too expensive and they want us to mail it to them. We did. Less than six months later the phone stopped working again. Once again we were asked to mail it in and another was sent. It wasn’t six months later the phone stopped working. Today we called. They said they are not going to repair it because the contract is up. By my calculations two years ends in August 2020.

I purchased the warranty with my TV 11 months ago. The TV stopped working so I went to my file cabinet and pulled out the receipt with the warranty brochure I was given at the store. I filed a claim and was told I would have to deal with the store. Of course the store sent me back to deal with SquareTrade total runaround as usual. The company must train their employees to frustrate consumers long enough that they just give up.

Square Trade is the worst. Do not buy a warranty through them. They will not honor your tv warranty. I bought a Samsung smart tv through Costco and the video doesn’t keep playing. After a couple of minutes the video goes black. Called to get the warranty company to fix it. They wanted to give me a streaming device for a SMART TV. Why would I need a streaming device for a $1000 tv? The work around they said. Do not go through square trade.

Bought the extended warranty thru SquareTrade but it expires in about 2 months so they did not fix the system. They claim they found no defaults in the system company's like this are always avoiding warranty's specially because this system is 750.00 before taxes.... Their gain my loss people when being offered extended warranty's and it is SquareTrade.... Do not buy this. Transaction was a headache... I guess I lies that I was having trouble with the product.

I got a three years protection plan from SquareTrade for a 55-inch ION television. It was for my son and I got it Black Friday. I took it out of the box to hide it and right before Christmas, I hooked it up just to surprise him on Christmas. When I plugged it in, everything worked, but I had to select the options at the beginning such as the network and the language. All it was doing was just scrolling through and it wasn’t allowing me to select anything. I tried to take it back to the store, but they wouldn’t allow me simply because I didn’t have the box, so I had to file the claim. Their claims process wasn’t that good because the facility to get it repaired is an hour and 30 minutes away .

I phoned SquareTrade to file a claim for a tablet and spoke to a representative. The rep stated he'd send me an email to file a claim and then hung up. The link in the email went to https://www.squaretrade.com/web-app/registration/launch. There I was asked to click where I’d purchased the plan and next to type my email address. I was then told to go to my email for a claims link but nothing ever arrived. So I called SquareTrade back and the same process happened again. Next I tried the online chat but that was canceled as I was typing!

I submitted my claim 15 days ago, with receipts (speakerphone went out on my S9+). Checked yesterday to see why I hadn't yet been reimbursed and it said "claim closed". AFTER I submitted a claim for the repairs I already had done, they wanted me to do a "factory reset" on my phone. No... just mindless nonsense. My phone works perfect now. Apparently, they floundered and lost not only my repair receipt, but the receipt for the phone itself. I submitted both yesterday amid 3 phone calls to customer service. Overnight I rcvd several emails from S.T. stating that my claim was incomplete, so I resubmitted my receipts and called to follow up.

When I have sent my Vizio soundbar to fix the speakers as they were not working. Square Trade never fixed the issue and never gave the remote control of the product to me back and they lost it. When I called regarding this customer representative and their supervisor were very rude and didn't answer me properly and left the product without remote. I have to give 1 star for this because that's the least of it. I will never suggest people to buy or use this insurance. Worst service and worst customer representatives.

I had an issue with Square Trade earlier this morning and by this afternoon a representative from their company has contacted me and the issue with my warranty on a cell phone has been 100 percent resolved! I was totally impressed with Square Trade and their desire to do what was right and they certainly did just that!

I have been trying to promote with my friends purchasing from Costco, like a TV, and getting SquareTrade as the warranty because I have never seen anything move that fast in my life. There was a brown streak going down the middle of my TV. I then spoke to the SquareTrade gentleman on a Thursday evening and he was wonderful. He told me that if I followed everything he told me to do, they could get the shipping out fairly quickly. So, I did everything he told me, and by Monday I had a brand-new TV. Overall, they are outstanding.

I purchased SquareTrade through Walmart and I have been using them for a while. I usually call in submitting a claim and it is easy. They always do what they got to do, and their customer service is great. They say, “If it can be fixed, it can be fixed.” Get it.

We have a 2.5 year old Hitachi tv that had vertical lines appear on the screen. SquareTrade gave us a 3 day run around saying they couldn't read the receipt and told us to go to Sam's to reprint it (from 2017!). We argued and finally got to speak with a tv technician specialist (so they say). He had us send pics of the screen which we did. We received an immediate response that the screen was cracked which voided the warranty. This is ridiculous, it doesn't get touched or moved and there is no crack! We will pursue this with Sam's Corporate and the BBB. It was a 4 year extended warranty and they won't even attempt to help us. Outsourced overseas and horrible attitude and service.

The first time I called, they told me they sent the replacement phone. I gave them a little bit of time because it was right around New Year's. I called back about a week later, and they told me that it was being processed and being shipped out. I called again and they said they would call me within 24 hours and tell me if they were gonna send me the money or if they were gonna give me the phone. They called and said they were gonna give me a check instead. They said for my replacement, I will get the LG Vu 4. But instead of that, I got $69 back. So I pretty much got screwed out of a phone. So now, I'm using a tablet and it's harder to use it for work.

Squaretrade contacted me after I posted my experience and resolved to better reimburse me for much closer to the total price I paid. I think this a fair settlement and I am happy to get most of my money back. The process was still difficult and exhausting but at least the end result is now quite a bit better.

My daughter dropped the phone, stepped on it, and it got wet. I did have a tracking device on it, but the battery went dead, so it no longer picked up on that. I tried to take it to a local shop to get it fixed, but they were unable to order a new screen for it because, apparently, Samsung, I guess it was, didn’t provide that particular screen for that particular phone to the repair shop. So, I sent it back to SquareTrade. I was provided with the label. They sent me a different phone, which I got immediately. I didn’t even have to wait for them to receive the old one. So, that was nice.

I bought a jewelry item and I was offered to place SquareTrade insurance on it so I did. When the item was scratched and damaged, I had to file a claim. It was a little bit hard to find my account because I wasn't aware I had to register the account. The time that you purchase the insurance, you should be aware that you have to register the actual item in SquareTrade because I didn't know how it works until I had to really look into it. But we were able to locate my account and then the customer service agent helped me out through my process. Instead of replacing the item, they refunded some of the money that I spent on the item.

When I purchased my iPhone X, I also purchased Square Trade warranty since it was an Allstate Brand. Few days back there was some sort of electrical failure and square trade got my mobile fixed. I am really happy with the customer service they provide. They will pick up the call in the first ring and will go over entire process very swiftly. Thank you very much. Happy to have the warranty covered with Square Trade.

SquareTrade was available, so we purchased it. We did a couple of claims already and submitting them had been good. Their customer service had been fine, too.

I will never opt for a Square Trade warranty again and will shop differently as a result. I purchased their warranty on a phone we purchased on eBay. After a week of back and forth emails, calls, running to the Iphone store over an hour away to get proof that it doesn't fall under Manufacturer warranty, they are now saying it was accidental. My daughter woke up one morning to find her phone with a thick line on the iPhone display running vertically. It was charging the night prior, never dropped, no scratches, etc. In FLAWLESS condition otherwise. How is that accidental? To add insult, they are using a foreign company for customer service that you have to deal with a dialect and can't escalate your call. I'm told I'll hear from a manager. I highly doubt it.

Sent off a DVR from a security camera because the fan was intermittently working & overheating. The process was easy. Print a label, pack the items, & ship it. We got the DVR back in about a week with the paperwork attached to it saying the "Electrical Fan Replaced." Just looking at the fan it was not replaced. Called Squaretrade & they could not tell me if the fan was replaced or not. All she could tell me was to plug it in and see if it was working. She told me if I had a problem, to call them back but could not tell me anything about my repairs. Complete waste of time & money! Better off just buying another one.

I purchased a refurbished Ipad Pro 12.9 (second generation) through Walmart, purchased the Square Trade protection offered and after 3 months my Ipad became non-responsive to touch. I notified square trade and was told that I needed to update and reset the device then reinstall the operating system which I did. I contacted square trade again and was told now to have Apple diagnose or fix and they would reimburse my expense. I worked directly with Apple and after more testing I was given the green light to take the Ipad into an Apple certified tech. center. More testing revealed that the Ipad was defective and needed replacement!

A plan was purchased and I had to jump through hoops to get it taken care of. Once it was sent back for the THIRD TIME, they tried to tell me they wanted to repair it again. Keep in mind that the receipt sent to me said the device was repaired but in the additional comments it said "no problem detected with the item." So when I asked them what exactly was repaired if there was no problem detected, no one could tell me. So they have had my iPod back and forth since December and we are half way through January and still no working iPod has been sent to me. I was told it would be replaced after I sent it back the third time. They have yet to honor this. So save your money and don't buy a used iPod from eBay and then an extended warranty through SquareTrade. All you will be doing is wasting your money.

I spoke with Monique this morning and we have come to a fair and equitable resolution. I do appreciate them reaching out and making it right. As a support manager, I know things go sideways sometimes and it's a tough phone call to make. At the end of the day I am happy and will keep my other two warranties with them

So you have to click on the blue link on the left side of the screen to get to the menu where you can cancel. I still feel like all of this could have been avoided with a clearer website design or an published email to make contact, but I retract the rest of my objections.

No choices for a replacement TV. I had one and only one choice of a replacement 75" TV of an off brand not that you would go out to buy yourself. If they are going to replace an expensive TV offer some choice of known brands. Very disappointed with the process to replace a good TV with a questionable TV that was offered.

I purchased a couple of tablets through Walmart on Black Friday for a Christmas present for my kids and got the SquareTrade warranty for it. I filed one claim and I’m getting ready to have to file another one because the keyboards went out on two of the tablets. I was supposed to contact the person that made the tablet and I tried to call the wrong one. I just called SquareTrade and the lady did everything with me on the phone. She didn’t make me send the tablet back and said I could just keep it and they still reimbursed me the whole amount. That way, I could go buy another one. I would tell people to get SquareTrade.

I am clumsy and thought it would be best to spend the extra 40 bucks on a warranty. I got SquareTrade and the process when making a claim was okay. However, the first individual that I spoke with, I don't know if they misunderstood. It was an Apple Watch. They told me to take it to the Apple Store to see if they would repair it, even though I explained that it wasn't a manufacturer's issue. It was incidental. So, before they would even process a claim, they asked me to do that first, so it was a little inconvenient.

While I am not sure who Lisa is, I am glad they worked with me to resolve. Disappointed that they will not acknowledge their new policy of not refunding taxes is New as it is in disclaimer on new policies yet was nowhere in my year old contract. But I will (have already purchased a policy on re-placement) use them again. Just leery with their inability to admit their error in not sending back taxes from start on policies that covered them. And question how many others may just accept when they show them disclaimer from new policy (I kept copy of my original).

When I mailed in a DS, a part of my Switch, I explained that during use the joysticks stopped working and days later my screen just froze and in the initial call I was told that should be a repairable problem. After mailing it in a few days later we received an email that it could not be repaired because of accidental damages. When I called for further explanation no one was able to explain what the technicians found to deem it accidental. I again advised it was not dropped. It was in my hands and stopped working. No help. I asked for someone offering help and was told by Tash there was no one beyond her who could help. Please never send these people one red cent because it's a total rip off. I will never purchase an extended warranty AGAIN.

It’d be worth it to add SquareTrade warranty when you buy stuffs if you haven’t done it. I bought something from Walmart and then they added SquareTrade warranty onto my kid’s DVD player. I've used SquareTrade for many years, for five years. I've bought the warranties for DVD players. I think that they always had them, for Walmart. I just filed a "stops working". The player was clicking and the warranty is easy to use. There's no hassle. You can send it in or not. You have options. I just went out and bought a new one with the check that SquareTrade sent out from the cost of the other one. You can either find one similar and they'll ship it out. I had to pay a few extra dollars, but it's been years, so things change. It works good and the process is all done online. So, it's pretty easy and self-explanatory.

SquareTrade doesn't honor their warranty. I bought a TV from Target in March of 2018 so I got the SquareTrade warranty. I never had to try to use it until the end of last month when I kept getting a runaround from them. They covered electronic malfunctions. I had an electronic malfunction and the people on the phone were very rude and didn’t know what was going on. I sent them a picture of my problem and said, “Hey, it looks like it’s an image burn-in, but it’s not” because image retention would not be covered. So, I said, “Do I need to show you proof that it’s not?” They said, “No, we understand” and that they would get back to me in 48 hours, but they never did.

Unacceptable Repair. Note 8. I sent my phone in for repair and received it back quickly. The back was kind of bubbled and it started cracking about a month or two later. Then the mic stopped working. Too late to do anything further according to Square Trade.

I understand the reason for some troubleshooting to find the problem, but when you call back with the same problem it should be obvious that a repair needs to scheduled. After calling every day for 5 days with the same problem you shouldn't have to perform another test. I think the information from the phone call is not being used on follow up calls. Also the repairman was overbooked for the day I scheduled and had to reschedule for the next day. Something I think Square Trade should be aware of. In the end the problem was resolved by the repairman.

My 3 year old son accidentally stepped on my Chromebook and shattered the inside part of the screen. Thank goodness for my accidental damage warranty! I was able to send out my laptop via prepaid FedEx label, and from the time I mailed it to the time I got it back was about a week and a half (this was with Christmas and New Years in between too! So several days of no mail). The laptop came back in excellent shape and I’m super happy with the value of the warranty I purchased and the process/time to get it repaired.

We had a few hiccups in the beginning between the manufacturer and Square Trade. Had to make a few calls to figure out who was in charge of repair but when we talked to Square Trade the second time the transaction was super easy with no runaround. Our remote was repaired and returned quickly!

I bought a laptop from Costco, and the screen got black after a year and a half, send to SquareTrade (Lawrenceville, Ga) the replacement screen was not put properly, front sleeves are buckle up it's some unprofessional who repair my laptop. The back cover was not properly fit. I don't suggest anyone laptop issue SquareTrade from Costco is not professional services. If you have to send Lawrenceville, GA talk a lot of photos, hold proof, Costco's help desk services were also not answered. If you were buying a laptop, please purchase an extra manufacture warranty, not SquareTrade.

I got a 10-year warranty for the chair. The chair is almost two years old and a seam on it started coming apart. The bottom cushion where the seam is started breaking apart. Sometimes, if you send a defective product back, it costs more than its worth. If I have to send the cushion back in for them, I gotta take the chair apart. It was a pain putting it together. But the process was good. I called up SquareTrade and told them what was going on. The rep processed the claim and gave me a partial credit to have the chair fixed or to buy a new one. I've also used SquareTrade before, and I've never had any problems.

Everything went good with SquareTrade. I was happy with how they handled my claim for LG Stylo 5. I cracked the screen really bad and they decided to give me my money back. Their reps did everything that I needed them to do, and they were very nice and very helpful.

I was more than pleased with my claim through Square Trade. Everyone was very pleasant to deal with and got me taken care of within 30mins. Had to do a few troubleshooting steps since my claim was on a tv. After those questions they had a tv shipped out before the day was up. Had the new tv in my house in 6 days.

This was my first experience with SquareTrade. I put the warranty on my inflatable Santa for my yard. It had a hole. I went online to file a claim and the same day they got back to me and sent me a check just a couple days later to replace mine! It was hassle free and fast! They kept me informed on each step!! Will definitely be using again!

I always protect my electronics or sporting goods with Square Trade. So far I have never been let down. If there is any problem, square trade always has my goods protected. The best service every time.

My experience with SquareTrade quick. They referred me to the factory because the microwave was still under factory warranty. They told me of my options. They explained to me what the first course of action was and gave me the information to connect to the manufacturer so that I could get it taken care of. We took it back to Sam's and they replaced it. SquareTrade couldn't take care of the problem because it wasn't in their ball field to take care of, but they sent me to the person that could take care of it. That's a plus.

I got the insurance for my Nintendo Switch. When the moving pad on the right Joy-Con wasn't moving, putting forth the claim was a little difficult. There were so many parts we had to do. We went through Nintendo first, and that took a lot of time. And then they needed proof. But they gave us the outcome that they couldn’t do anything. So then we had to go back to SquareTrade. The back-and-forth was very difficult. My mom was handling most of the insurance stuff, but from what she told me, the first person she talked to wasn’t very helpful. But when she tried again, the people in charge of the Spanish help were a lot more helpful. We’re gonna send it back to SquareTrade, and then they’re going to do their own claims process. Because from what Nintendo determined was that it was either basic wear and tear, so they couldn’t do anything on their end.

Juice got spilled on my Nintendo Switch and it broke. I tried to put in the claim online to SquareTrade for that but I couldn't figure it out, so I called the number on my receipt. The person who answered helped me through the process and helped me get everything ready to print out the receipt or print out the tag. I also had to go print out a shipping label so I can get it sent in. All in all, I was helped through all the process I didn't understand.

When my air fryer was not heating up, filing the claim with SquareTrade was easy and quick. I purchased it through Walmart and I was able to do everything through the same app. The claim took me 10 minutes and SquareTrade answered me by two hours. They reimbursed me. Everything was super great.

Kristopher, from the resolution team reached out to me twice today to catch me at my earliest convenience. He ensured me that the way I was treated was a reflection of Squaretrade's true values, and offered to update the status of my claim. I was very happy to hear this. There was an email right away in my inbox asking for confirmation. I think the bad experience I had may have been due to the inexperience of the call center employees. Based on the follow up, my dissatisfaction has gone away. The management at this company have good professionalism.

DON’T USE SQUARE TRADE TO INSURE YOU EXPENSIVE ELECTRONICS, WILL DO ANYTHING NOT TO COVER REPAIR/REPLACEMENT COST. I have used square trade in the past to insure small products, and if I had had an issue it works well, in some cases I didn’t even have to send in the item. But I purchased a used Macbook pro on Ebay about 8 months ago ONLY BECAUSE I had confidence there Square trades insurance program would support me if I had any issues…. Man was I wrong.

Contacted Square Trade to work out warranty that I purchased. Was told my claim was my fault that the item was damaged and that they couldn't replace item/honor my warranty. Even after I had a letter from the product's company stating that the type of damage done was common. The original company said they would of happily replaced my item if it was under a year from purchase. But that the extended warranty provider should honor my claim. Waste of time and money buying a warranty that doesn't work. I feel square trade is scamming people from their money $1 at a time.

I needed an extended warranty on a Samsung washer and I got SquareTrade. The reps at the store didn't explain the warranty for me. I suggest they go into more detail to let me know what would and would not be covered under the warranty. Filing the claim was easy though. Their reps were very informative and very nice, great customer service. I also had a good experience with Samsung's customer service. The tech came out to submit the recall paperwork. Now, I'm just waiting on someone to call to schedule an appointment and come back out to install.

My TV stopped working, so I filed a report, and the rep walked me through a process. The TV was rebooting, and getting rid of any charge, resetting the programming, adjusting switches, and it worked. I was very, very satisfied with the process. My TV didn’t have to go to the shop, and I’m tickled pink that it is working.

I purchased a Kindle ereader. Also purchased a warranty to protect it. Now after not receiving it I canceled it. That was December 14, 2019. I have not received my refund. I've written emails called to no avail. Only getting same bs response. I'm so done. If we don't pay our bills they threaten us. What do we do when they don't return our money?

Purchased an outdoor patio heather from Sams Club with 3-year extended warranty provided by SquareTrade. While it took several weeks to prove to SquareTrade that I had indeed purchased a warranty. Their first recommendation was to ship it via UPS or transport to a local repair show - this is a 200lb 10ft tall heater - therefore UPS was not an option. Then called Sams Club to see if they could recommend a local repair shop - Sams club discontinued the product 2 years back and suggested I use Google to find a local repair shop. Latest suggestion is to get a local repair shop to write an e-mail announcing that the product can't be repaired - then Square Trade will consider a reimbursement - challenge is this is a unique product that local stores know nothing about and there's no revenue for them to write an e-mail.

I bought a television set at Costco back in 2016 and I was given a SquareTrade plan. The TV went on a blink but I forgot I had the warranty. I called up and they said I still have it. Everything was handled well. It was great talking to the technician and the process took no time. They called me on the phone and told me what to do. They told me to do certain things with my remote control and the TV set itself. I did that. I took the pictures and sent them in, and in a matter of a couple of days, they responded back. They said I was entitled to a claim, so it was good. They sent me out a check.

I got in contact with SquareTrade because I have a problem with one of the devices I got. However, as it was still under the manufacturer's warranty, their reps told me that it was better if I contact the manufacturer because if something happens after the manufacturer warranty, my policy would still be active. They also gave me information I needed to submit to the manufacturer.

Submitting a claim was pretty simple. As long as you keep your documentation and your records like you should, you don’t have any problems. You can go right back to the paperwork, fill it up, and send it in. They gave me a payout for a claim. I got warranty payments for the defective part so I’m very happy with that. That helped facilitate the purchase of the new electronic and we chose SquareTrade again.

I was very pleased after my initial contact with SquareTrade informing them of the problem with my Vizio TV. A technician was promptly sent to my home to install a replacement part but it did not solve the problem and I was told I would be offered options for replacing the TV. 2 options were offered and I contacted SquareTrade again to see if any other options were available as the replacement TVs were not highly rated. I was then given a third option which was another Vizio set. I asked if I could go back to one of the original options and was told that was not possible - the set offered was the only one to meet the specs of my present TV.

WARNING‼️ Unfortunately I got water on my phone and it died. The claim process with SquareTrade has been HORRIBLE! Like just absolutely awful in every way from the customer service to the fact that I will have to be without a phone for at least TWO WEEKS because they don’t have a replacement phone for me. It’s absolutely ludicrous. I’m just waiting for the day someone gets hurt or cannot contact emergency services because of their blatant disregard for human safety or timely claim handling. Then I’m sure they will have a lawsuit on their hands???‍♀️ And really it seems that’s what needs to happen for them to recognize what they’re doing is wrong and change their policies.

Everything went well with my experience with SquareTrade. I already had experience with SquareTrade for my laptop before, and they did a very good job with it. So, I chose it again. I got it for an accessory part for a NutriBullet, the blade, because I know for sure that it’s gonna break. Submitting a claim online with them was very easy. It went very quickly and swiftly. SquareTrade also gave me an option on how to satisfy me, and I chose the option that is right for me.

I wish all my experiences went this well. 100% satisfied the way my claim was handled. They helped me in such a professional manner that they are in a class or league of their own. Hopefully if if there is any more problems it will be SQUARE TRADE that helps me again. 5 STARS RATING.

Filing a claim with SquareTrade was okay. However, the online portal was not that intuitive like the problem descriptions they have. To pick something out of that was not very easy. So, I had to do other category and type it. Otherwise, it was okay. I could call them on the phone and sort it out. But definitely, their wait time on the call was longer. I had a cellphone issue. They offered a repair service on my cellphone. They provided the location closer to me. However, I had an issue with the location. I went to a location but they could not get the part or they bought the wrong part. And then I had to pick the phone and go to another location. But that went well.

Everything is good. I dropped my clippers and the blade broke, so I wanted the warranty to get a brand-new one. SquareTrade did this gift card thing which I used and I bought some different clippers. It worked out. The process was too easy. I almost felt like somebody could’ve taken advantage of it. Let’s say somebody has bought something and it didn't break or anything. SquareTrade offers them a $30 gift card to just waive the warranty, which the customer only spent $9 to get. SquareTrade should at least get the product from the people.

I purchased an Acer laptop from Costco with a 3 year accidental damage spills warranty. I’ve had the computer completely replaced internally by acer before I owned it for three months. It has been repaired by Costco several times and now under Square Trade 5 times. At what point do I get to stop sending in this lemon for repairs? It’s had the motherboard and chips replaced twice, hard drive replaced 3 times, speakers replaced once, keyboard and case once, drivers twice and every time the turnaround before the next issue gets smaller. Each time with square trade I’m told it will be fixed and not have more issues. This computer has been gutted and replaced several times and cost them more than it would have cost to scrap it at this point. I’ve always gotten square trade in the past but will go somewhere else in future for computer warranties at this rate. Very disappointed that in three years it’s been in the shop more than in my house.