Allstate Protection Plans Reviews

Tablet problem. Power plug connection not staying and system power died quickly. I called and person I spoke with asked for details of the problem, and then gave me what is best to do, and off it went to SquareTrade, via FedEx, and is being taken care of.

The power ride on toy stopped working. My grandson is in love with this car. I called SquareTrade to get it repaired but the nearest shop was over 100 miles away REALLY!!! The rep for SquareTrade informed me that they were going to give me a full refund because the travel for the repair was unbelievable. All this without a fight. Such a relief.

I got the SquareTrade warranty for my laptop computer in case it breaks. That happened with this item too many times from my experience from the laptops. I had a little problem and they fixed it. About four times they returned the money. When they gave me money back, they promised to return the parts but they didn't do that. But the warranty is working. You just have to talk a lot of time with somebody.

This company's customer service is weak. After fighting with the annoying phone tree, I got transferred several times between the same two departments. I was asked for the same information every time I spoke with someone new. They also seem to find a reason not to cover your items. Second claim in 3 years and unfortunately, "We are unable to assist you at this time sir."

I bought an HP Officejet Pro 6968 on 03/08/2017 with a 3 year extended warranty. I am now having problems with it. Apparently, many others do, also. In the HP website are numerous complaints of failure shortly after one year. I went back to the Staples Store from where it was purchased. They verified the coverage and gave me contact information for SquareTrade protection plans. I went online, created a log-in account and filed a claim. Afterward I was instructed to send a copy of my receipt. I have been unable to log in again. It does not respond numerous times; then lets me in until I type in "Staples." It then directs me to the log in site again. Very frustrating. They should be able to verify the purchase based on all of the information that I already submitted from my receipt. I'm not even sure I can sent in the receipt electronically if I CAN get into their site! Sounds like a cop-out on their warranty!

The screen on my high end Series 8 Samsung TV has started to fail. Fortunately I remembered that I was on year 2 of a 5 year SquareTrade warranty. They recognized the issue and offered me a replacement. Unfortunately the replacement was for a featured down 6 series Samsung TV that is aimed at the value rather than the premium segment of the market. After escalating, I was offered a newer 6 series TV, which still misses some key features such as backlighting and precision blacks. These were key features I had sought after and paid a premium for. I am still working with their resolutions team (day 7) and hope they'll make this right, but so far the replacement offers have been disappointing. I hope they'll give me a reason to change the rating on this review.

The customer service rep was extremely friendly, patient, and explained the process in great detail. I was not excited about having to submit the claim but your rep made it as painless as it could be. It also sounds as though the repair is handled very promptly as well. Highly recommend.

I was very happy with the service we received all the way thru the process. Everyone was helpful, clear and got me to the next step. We are scheduled to receive our new TV on Monday. So far so good...

Your customer service was very professional. They determine my TV cannot be fixed and they offered me a full refund. I received my refund in 5 business days. Great service. I would definitely recommend SquareTrade to all of my associates and Friends.

On my claim, I have made 4 calls to clarify my claim. You have requested copies of my receipt. I have sent it to you first time when I purchased the plan. Now every time I talk to a customer service they request it again. Even after on my telephone call that they say it was received they still request a copy. I do not understand the issue. I am a long time customer and have never had an issue.

The Square Trade representative asked a number of simple questions on the phone to determine what the issue was. After that he described that I would get a check to cover what I had paid for the printer. A check was sent to cover the non-functioning printer that had just gone beyond manufacture’s warranty.

Received prompt service from a friendly representative. I received a replacement phone as promised fast. When I called to ask about how long it would take I was told two to three days and I did receive the replacement phone as promised. Thank you very much.

I purchased a RE Audio SXXv2-12D2 subwoofer from Sonic Electronix back in May 2016 and I also purchased the SquareTrade 3 year warranty for the subwoofer as well. My woofer went out last week and I called in to SquareTrade to use the warranty. I mailed it in as instructed. It was received Wednesday and today I get an email stating that they cannot repair nor replace the item because it was used beyond manufacturer expectations. That definitely is not true because the box was built based on specifications obtained from the manufacturer and the amplifier has less power than what the subwoofer uses and less than maximum output.

I dropped my cell phone and was very pleased each and every time I spoke with a customer service agent on my claim. They were knowledgeable, patient, courteous and assured me my claim would be handled quickly after we followed each of the steps in the process. I am pleased to inform you I received my refund check (as phone could not be fixed or replaced) today. Thank You SquareTrade for doing what you said you would and being VERY PROFESSIONAL too. In this day and age this was very refreshing. Thank you again!

You all helped quickly and there weren’t any hoops to jump through. From start to finish it took 9 days for my tv to be delivered through my front door. My experience was what every wishes they received from an insurance claim. Thank you!!

Great experience overall and happy with end result of the claim progress. Although it did take quite a bit of time to receive the check for the refund. Great, good job, awesome. Thanks. Will purchase again. Love SquareTrade. Thank you for the full refund.

I truly appreciated the prompt response when I called with the problem my son was experiencing with his laptop. This is my 2nd repair and the service was fast and efficient. Thank you! I will not hesitate to use your service again if or when needed.

My cellular got screen damaged. I did only one call to got at one's customer service. After my explanation I got at ones a help-support, told me I have waiting up to 5 days to receive a new phone - it was Friday. On Monday or Tuesday I receive a new phone as a special delivery a free of charge.

I needed some warranty service done on my bicycle, but my warranty had expired by only 2 weeks. SquareTrade was willing to extend my warranty by 2 weeks so I could get the work done! So happy with their customer service, too.

My S8+ is cracked on the front and back glass, along with some cosmetic damage to the bezel. The recommend repair shop couldn't fully repair the device, so I contacted ST to find the next steps. Water resistance is a crucial feature/functionality of this device, but I was told repeatedly that it's impossible make whole because water resistance somehow isn't a feature or functionality (see 'contract.png', Section 5.C). I asked to speak with a supervisor twice, was put on long holds twice, and both times the same rep came back with the same run-around. After much wasted time and never actually talking to a supervisor, the best option offered is a check for FMV followed by revoking my contract "because it's a new device." But I already got a new device from the previous replacement - how is this any different? This has never happened in my other interactions with SquareTrade.

Our Vizio TV went out all of a sudden. I called Costco/SquareTrade to see about repair or replacement. SquareTrade got parts sent to us then scheduled a technician to come out. One of the parts did the trick (power supply module). The technician completed the work in about 30 min. We are very happy with the service we received.

People at customer svc. were exceptional - patient and concerned about my requests. We were able to work together to accomplish the task (LG TV--sound options). The options were rather sophisticated which needed the expertise of customer service. I know that I can rely on them if future issues arise.

Purchased an iPhone 8 from Target on 3/13/18 and purchased a SquareTrade Warranty with it. When I was sold the warranty I was told it was a no deductible plan. I have now broke my screen and called SquareTrade to which they wanted to collect a $129 deductible upfront. Then when I questioned it they said I would have to pay to have the phone fixed and then they would reimburse me the money minus the deductible. I kept saying that my plan had no deductible and he finally said that if we could get Target to say that they would honor it this one time. He of course didn’t put it in the notes and Target has admitted they gave wrong information to the SquareTrade rep for the store to which SquareTrade doesn’t care. They said that is the plan and that is it. I have never been more upset with a company that it seems like doesn’t care.

I got a warranty from SquareTrade for my child's video games, toys or Babies R Us products since it's the only warranty company that Toys R Us offered. Their reps were pretty helpful. Sometimes they offer the warranty and sometimes they don’t, and it all depends on the different team members. It’s a one-time payment when you purchase the product and making the payments was not difficult at all. They give you 12 months or 24 months for the warranty. When there was a malfunction on the item on the electrical component, I reached out to their customer service team and went through the online claims process. It was simple and quick. SquareTrade is reliable and at the moment, they don't offer theft and loss but it would be really convenient for customers.

In the past I have great experiences with SquareTrade. That all changed with this last claim. Called on Friday June 1st to submit a claim for a damaged iPhone. I paid the deductible and was told that the claim would be processed. I was then told that the claim needed further review. This review could take up to 24 to 48 hours. Two days later I received an email as that stated I needed to complete a trust form. I have never in the past needed to complete such form. It was basically a form stating I wasn't lying. Fine I send it back.

We bought a Samsung S7 phone on May 29, 2016 in COSTCO along with SquareTrade warranty. For the past few months the phone battery got into a problem and I filed a claim on May 8. I was told that to reset factory settings and I did all that and the problem persisted and it even got worse and I called back on May 21st. I was said that I have to pay deductible of 80$ for authorized service center that SquareTrade recommends. I was said that I can repair the phone in any service center and send the bill that SquareTrade will pay the repair cost minus the deductible. BUT, I WAS NEVER SAID THAT PAYING THE DEDUCTIBLE ONLY STARTS THE OFFICIAL CLAIM. As I planned a vacation by that time, I thought I could get back thinking that I already filed the claim so warranty would not matter.

I bought two items on Amazon and added SquareTrade plans. I decided I didn't like the items and returned them to Amazon. I went into my SquareTrade account and cancelled the plans. I then bought two of the right items on Amazon and added plans. But when I went to my SquareTrade account, all four plans were there. I then opened a chat session. The first thing I you have to do is to enter all of your information. Okay, done. But guess what the first thing is that the chat agent asks? Yup! All of the information that you just entered! They don't respect your time. So I closed the chat and am working with Amazon for refunds. I will never use SquareTrade again.

I purchased a 3-year warranty in July of 2015 for a laptop. I've purchased many SquareTrade warranties with happy results over the years, each time bringing the item into local repair shop or the Apple store for repair. In this case, the case to the laptop will not close and we needed to get it repaired so my son could continue to use it for college coursework. I was told that I do not have the option to get it repaired locally because the terms have changed. I would need to send it in for repair. SquareTrade does not seem to be honoring the warranty I purchased 3 years ago, which gave me either option for repair...

Battery in old phone failed to keep old phone charged up. I had a very "great" experience with SquareTrade. They were very courteous, and so, so prompt regarding getting me my replacement phone shipped to me. Thanks, SquareTrade so, so much! It has been an absolute "pleasure" doing business with SquareTrade.

My iPhone screen cracked. I called SquareTrade. They said send it back. I did. When I got it back it look like I went online and got an off-brand iPhone from China this is unprofessional. The screen flickered. The home button moved. The back had a off brand backing on. It no longer had the Apple logo which i had no idea why they would touch that when it was a crack screen issue so I took the phone to my local Apple store they told me this phone had no Apple products in it. The screen didn’t even fit. I’m so outraged in my life of living I never wrote a complaint on no one but this is not right. I work hard and to send a phone to be fixed and get something worse back than when I sent it. I really hope they will fix it correctly the second time and I do have video of the phone.

Great communication and quick delivery of my new phone after cracking my phone. Originally they were out of stock of my phone type but they got ahold of me a replacement with get 3 business days. Would definitely recommend doing business with again. Hopefully I don’t have to but it’s great knowing someone will go to the extent they did to take care of the issue.

For a $6000 worth of photography equipment and only two items -- the body and the lens, purchasing a warranty was kinda like a no-brainer. Purchasing the SquareTrade warranty was very simple and easy. I had a water damage issue with my camera which took them six months to resolve. I felt like I was getting finagled and hassled the whole time. I had to be on top of them to get my warranty back. They made it very difficult.

The agent who helped me was very courteous and friendly. He helped me and explained to me in details the process. I didn't realize how easy it was to submit a claim and to receive the check in a timely manner. Thank you!!!

Once I was able to get the correct info/serial number, the process was very efficient. Would totally purchase an extended warranty through SquareTrade again. Even the people I spoke with on the phone were helpful and cordial. Overall a very pleasant experience for a not so pleasant issue.

First made claim on 5/16/18 very nice and proffessional. Was going to have a rep call us to come fix. Was ordering a power supply for Printer and would be in touch with us within the next 48 hours. Well it is 6/1/18 and still haven't heard from anyone. Have called and talked with SquareTrade several times and everyone was nice and professional but still no resolution. Here we are with a warranty and no printer almost 3 weeks later and if someone would just let us know something it is as if they are waiting for us to call to get the ball rolling again.

May 21 a message from SquareTrade indicated that the laptop was received. Quote from email: "Our product specialists will assess and begin to repair your item. Most items are repaired within 2-5 business days of when we receive them (possibly longer depending on availability of parts) and returned to you within 2 business days of being repaired." It is now 8 business days since the 21st and I have not received a single communication regarding status or shipment targeted date.

I purchased a 65" Vizio TV from Costco in 2014, along with the SquareTrade Warranty to extend the coverage for a total of 5 years. Well of course, the TV breaks down, and so begins the process of filing a claim - getting into my account, locating the device, logging the issues, getting it closed out before it's resolved, having to call, reopening the claim, going thru resolutions, taking pictures, uploading - overall several hours of my time. And guess what? That's right, just like insurance companies, they reject your claim!!! I thought I was buying a 'bumper to bumper' protection plan - instead they call out the fine print that you don't get when they ask you if you want to purchase the protection plan. Arggh! I am so mad! I'm out $1350 when I thought I was covered!

We purchased a tablet pc 21 months ago, and at the time of purchase, purchased a 4 year warranty with Square Trade. We have had to send the tablet in 4 times for repairs. It is continuing to have problems, so we contacted Square Trade and were informed our warranty was no longer valid due to the cost of repairs already put into the tablet. Never mind that we paid for a 4 YEAR warranty, it has become too expensive for them to continue to honor the warranty purchased. We have spoken to several customer service reps, and they refuse to allow us to speak to a supervisor.

Dropped phone on hard surface and would not start up again and would not take a charge. Quite pleased with replacement phone and the expediency of replacement. Keep up this excellent customer service. I highly recommend SquareTrade to all my friends.

My screen cracked when iPad fell. The claims department immediately handled the claim and brought me through the process. In the course of 8 days my iPad has been returned to me and is repaired and working. Thank you for quick, accurate work! I highly recommend your protection plan!

Had a accident while on a fishing trip on 12 May 2018, needless to say, my phone was destroyed by water. Anyway, called my carrier and they directed me to SquareTrade and with promptness and professional assistance I had my phone and back in business by Wednesday 16 May 2018. Thank you!

I love that the shipping was 2 day to get them my watch and I receive notices through out the process. And we were able to close the claim very fast. When I buy another watch I will get another extra warranty for SquareTrade.

Easily resolved via internet and email. No annoying phone calls and holds except on initial call when I had to provide info from receipt. Used electronic invoice info, but agent kept pressing for hard copy receipt which I could not locate. Being reimbursed eased my initial frustration.

HP Printer print head problem - There was no difficulty dealing with this as information was asked for, given, and a check for the claim mailed to me. Your rep was very patient with me, and the claim handled to my satisfaction. I will recommend this insurance to my friends and family. In fact, I bought another policy with my new printer. Thank you.

Target sold me the wrong type of coverage (SquareTrade does not cover physical damage on televisions, they only cover physical for electronic devices... i.e. smart TVs are not electronic?) and also at the incorrect price point. After allowing me to haul the tv to the original store and back (as I was informed I must have the device plugged in to complete the claim) the SquareTrade associate then explained to me the warranty wasn't valid at all because of this and the only thing they would be able to do is refund me what I paid for coverage. The multiple apologies unfortunately did not help cover for the false advertisement on the original brochure for their plans I kept with my almost 2 year old receipt, and also shouldn't make a mistake made by them or a business associate a responsibility of a customer.

They went above and beyond to make things right after my sons toy stopped working. The gentlemen I spoke to was knowledgeable and extremely kind. I had gone through a four hour ordeal trying to find manufacture info and kept coming up unsuccessful. It was until I actually spoke with SquareTrade on the phone that the issue was resolved. I would highly recommend SquareTrade to any consumer.

Your rep was the best of any and all reps I have ever had a conversation with. He was prompt, and very courteous. He understood the problem and jumped right to the solution. All was settled and I anticipate the warranty check soon.

I called SquareTrade because my son's bicycle pedals were coming loose. Also, the brake line broke, and the pads fell off. They were very understanding, and rectified the situation immediately with a check for the replacement. The online claim did not accurately fix my situation, so I had to call the toll free number. It was pretty effortless, and I would definitely add the SquareTrade protection plan again to another product.

Filing A claim was very easy, but it took forever to process and get A television replaced. We decided to pick up our television because delivery was going got take another week. T.V was a totally different brand and very difficult to program.

Very happy with the service all around. The speed of repairs, the communication of where this were, and the job well done. Also the tracking was a great help to me, it enabled me to manage my time. Thanks very much.

My cell phone had fallen onto the hardwood floor as I was placing the mail onto my dining room table. Although I made several calls and several visits to two different locations for my repair to my phone. It eventually was repaired to excellent working condition at the Village Apple Store. This seems to be directed towards Taylor, and others were helpful along the way. Jeff, Gene Carlos, Kelly, Winston and Alexis. Thank you SquareTrade!!

The broken phone is a Samsung Galaxy S5 and has been replaced with an S6 which is higher than 5 that your representative claimed upgrade. But S5 is a waterproof phone and S6 is not. That is not an upgrade. That is the reason why our family skip S6 during purchasing new phones. I even asked for a supervisor. Not to mention it took a while to process this replacement. Now I am just waiting for further instructions per advice on the last representative.

Refurbished phone. After loading everything the phone had issues. I worked with another provider and Samsung to fix problem within two days of activating phone. Could not be fixed. Square Trade said it was not their problem and transferred me to a different provider. I now am dealing with them to get a working phone. Very poor service.

From the start, the customer service was top notch. He was very knowledgeable and fixed my claim for me. I received emails all along the process to keep me informed on the status of my claim. Also the process was very quick. I received my warranty reimbursement within a week of my inquiry. Great Job!

I really appreciated how easy the warranty process was for the problem I experienced with my TV purchased at Costco. The service rep was helpful to troubleshoot over the phone and understood the problem, and the emails from SquareTrade were useful as well.

The battery and plug were never addressed, it still won't let me update windows. The tech I talked to didn't fix it and didn't call me back. I am an artist and rely heavily on my computer. I lost thousands of dollars while waiting for my computer to be not fixed.

It was "Fast and Easy" to find a shop to fix my screen and got reimbursed. I was pleasantly surprised. Been with ST for 6 yrs and I always worry when things will head south. Keep it ST!! Great job SquareTrade.

My experience was very pleasant it was not confrontational at all. Everything went so smoothly I had to question rather or not the shredder could be replaced. The wait time of knowing what was going on was very good and I knew before 24 hours had passed that the shredder would be reimbursed. The check arrived without delay. Thank you.

From the first phone call to delivering within 5 days of item being sent to you, I've been very impressed with the way my claim has been handled. The first point of contact was very helpful and the emails updating me on where my item is have been very helpful. Great job. Thank you.

I purchased an extended warranty from Amazon when I purchased my pump motor about two years ago. The pump motor has seized up and I submitted a claim to Squaretrade which they processed and approved almost immediately and paid me the full amount of the original motor... which was outstanding!! Highly recommend SquareTrade. Their customer service was outstanding and they truly stand behind their policy!!

I received excellent care during this process. The customer service was excellent. I was given the best representative who was very helpful and understanding. This process could have been very lengthy but they made it a very quick process. So I thank you training your staff to make the customer first.

I bought a TV from Costco back in 2016 and added a square trade protection plan on top of that. I had an issue in my TV few days back where a small dot appears on TV and I see a vertical and horizontal line in TV. I called SquareTrade for the issue and discussed issue with them and they asked me to send pictures of TV. They also confirmed that they will let me know the resolution in 1 business day. After sending pictures, I sent mail 2-3 times about the status and they never responded. I called them yesterday and somebody said they have already rejected claim by saying physical damage and they never informed me. They do not respond on mails and you need to call and wait for their representative. I don’t know what’s the point in buying square trade protection and I would never recommend anyone to buy SquareTrade.

I have been requesting assistance on a defective backpack that we purchased in 2017 and STILL HAVE NOT rec'd ANY C/B'S- just BS auto replies! I get the constant runaround and am VERY DISAPPOINTED BECAUSE NOW TWO OF THE BACKPACKS WE PURCHASED ARE BROKEN. Why did we even pay into this if you aren't holding up your end of the bargain???!!! I would request a response back ASAP.

In 2014 I purchased a Vizio 65" 3D TV at Costco. Along with the TV I bought the extended warranty for 5 yrs total from SquareTrade. Not too long ago I started having issues with the TV. I called SquareTrade to file a claim. I sent the appropriate documentation and my claim was approved SquareTrade Claim [**]. At that point they said they would replace the TV. They sent me an email with the replacement TVs they offered. They are nowhere near the same as mine.

I've had eight SquareTrade warranties over the year. The first time that I ever filed a finite claim was today. When I contacted the agent, I provided every potential piece of information. My claim was valid, and the agent confirmed this. HOWEVER... SquareTrade told me that they failed to receive my receipt in November of 2015. Historically, they've mailed countless verification notices when they didn't receive the receipt. They didn't this time because, let's be honest, they got the receipt. I can tell it by the fact that the applicable link shows as clicked in my Gmail browser. Said link also goes to a broken page now. In other words, they don't even use that system any longer, presumably because it was flawed.

When I bought the TV, they were offering SquareTrade at Costco as an extra warranty. I asked the salesman what they covered and how well they covered it, and it seemed like a good value. So I bought a three-year plan for my TV and I paid the whole plan upfront, so they just wrapped it into the sales price of the TV. The TV came with its own one-year warranty but it didn’t start messing up until after the year we got it. The claim was pretty easy. I just called the number, and then I did something online. Then I talked to them on the phone and told them that the TV was turning itself on and off repeatedly and I had gone through all of the reset steps. So they sent me the parts that the technician needed, made an appointment for a technician to come from 60 miles away. But as soon as I hang up, the TV corrected itself. So I called back to tell them and they said that they would email a label so I could send the parts back at no cost.

I purchased the SquareTrade extended coverage for a robot vacuum. Their ad shows a phone dropped in a bowl of cereal/milk so you would think accidents with liquids are covered right? Not so much. The fine print pretty much precludes everything. I think they make money off folks buying and forgetting about it. The vacuum hit a water bowl and sucked up a bunch of water. I cleaned it as instructed and it functioned just fine for several months. They are claiming there is water damage and won't repair OR replace. I have emailed them several times for a follow up and they have yet to reply.

I'm not sure if this response will be attached to my earlier review, but if not, I would like to say that I had an issue with SquareTrade on a warranty issue. For a while, it seemed as if I was getting nowhere trying to get the situation resolved and get an item either fixed or replaced. The day after I wrote the original review, I received a phone call from an associate at SquareTrade who had read my review and looked into my problem a little deeper. I was pleasantly surprised to find that not only had they come up with a fair and equitable resolution, but also went above and beyond what was contractually required to "make things right." I now have a little more faith in believing that this world just might not be as bad as I thought it was. Thank you SquareTrade, for doing what is right.

I purchased a warranty directly through SquareTrade for a TV 65uf8500 (3D) I bought at a local electronics store. The TV had issues with the picture. They came 3 times and replaced several parts and the issue was never resolved. I called back and they said they would replace. They offered the lowest end TV possible. I asked if they could cash out so I can pick the TV I want and not worry about the TV disappearing from inventory. They denied the request. All TVs offered are older models and one shows discontinued so I'm sure I will get a refurbished item. I've experienced way too many issues with refurbished products so this is why I would like to get my own TV out of a store.

UPDATED ON 11/17/2018: Be aware that when you purchase a SquareTrade warranty that when your product breaks down they will not repair it. The product a Samsung tablet was sent to them months ago and they sent it back worst off then it was when sent to them. The operating system was removed off of it and the problem with it not charging was not fixed. I receive a phone call from them saying if I sent it back in that they would attempt to try to fix it again. I put in a claim and was told that I have to repair it myself. So much for if they cannot repair it that they will give you the money back.

Have been happy with SquareTrade. They have been very helpful and have done what they say. They will walk you through the process to get your item to them for repair. They will keep you updated every step of the way from the time you mail the item to them until you get it back.

This is an awesome scam. Buy a three year warranty for $149 to cover a mobile phone. The phone has problems in 2 months. They are "unable" to fix the phone after paying the $100 deductible. They now send a check to buy the old phone for $520. Sounds good so far, right? They just bought the phone, minus the deductible and plan cost for $271. They now have the phone that they can refurbish and resell. Meanwhile, my 3 year warranty that I bought is cancelled after only 2 months of use. I would have to purchase a new plan to cover the new phone that we paid $850 for! They refuse to honor the 3 year plan I purchased from them on the new phone!!! It makes much more sense to pay your carriers small monthly fee and whatever happens on whatever phone is always covered. SquareTrade is a SCAM! 3 year warranty my ass!!!

SquareTrade is by far the best insurance company I've ever worked with. I have now filed two claims, and both were amazingly quick, easy, and painless. I got my phone fixed and reimbursement check within 3 days total. I reached a real person in customer service quickly each time I called. Each representative I spoke to was patient, kind, friendly, and very helpful. I have been truly happy with the high level of customer service I've received.

I am very happy with SquareTrade. Everyone I talked to was very professional and knowledgeable. The response time was done in a timely manner. I feel that no one wants their items to break down but thanks to SquareTrade getting the item fixed by troubleshooting or replacement was quick and painless. Thanks.

Received replacement phone. Rep very good. Was on phone and explained the problem and he told me the options. We discussed the problem I was having and he told me what my options were. I thought about and decided.

Thanks for your help and the quick response and professionality, I am really happy dealing with you and I intend to deal with you in the future too, I will tell my friends about your magnificent services and fast response.

Broken printer. I was taken care of very quickly and efficiently by the phone staff with SquareTrade. Also I received my reimbursement promptly. I would recommend SquareTrade as added insurance for electronic products. The woman I spoke with on the phone was very understanding and kindly processed my application.

I purchased the plan with hopes that it would cover my Fitbit only for it come back and say that I didn't have coverage for physical damage. Which was untrue. The casing around the Fitbit came off but the unit still worked. Still not covered. I believe it was just a matter of not wanting to replace it and only wanting to repair. I was told of a refund because I purchased it for 3 years. Still no refund. Please send my money back. Thanks.

Your service representative was obviously familiar with the potential reason for the buzz in the sound system. She tested a couple of things similarly done by Costco Concierge, then directed me to settings to be adjusted, which to my significant surprise took care of the problem. The adjustment actually took care of another issue of the central character speaking Parts not coming through the central speaker. Two problems resolved in one contact. We were very pleased. Thank you.

The service was excellent and the refund was in my mailbox in 5 days. The gentleman that help me was very kind and knowledgeable regarding of what I had to do, at my age over 79 you are a little antiquated? I am very, very happy. Thank you.

LG TV screen flickering. I was very pleased especially with the professionalism and friendliness of the technical representative. She was patient, skillful, and attentive. This SquareTrade transaction process was extremely smooth and professionally designed. The total process worked perfectly and my new TV arrived in a timely manner.

My contact with SquareTrade was professional and expedient ln services. Thanks for the quick turnaround. I would certainly buy the insurance again and recommend it to my peers. My personal idea is not to buy insurance but because this was a floor model I chose to back my protection.

DO NOT purchase a warranty from this company. We bought a fairly expensive computer from Best Buy and then bought the warranty from this company, (unknowingly it was a 3rd party company). Unfortunately, we had to use the warranty less than a year of purchasing it and then we truly saw how SquareTrade honors their word. What a joke!!! Absolute WORST company!!! Buyer beware!!!

The tech was very knowledgeable and completed the repair in short order. He then made sure I was satisfied and that all connected devices worked properly. He was on time for the appointment and was very respectful of my property.

I do a lot of walking... running errands, exercise, so the fact that I couldn’t wear my Fitbit Alta HR while I was waiting for my new wristband bothered me. I was hoping to have the wristband before the Race for the Cure and I did. It was actually delivered to me the Saturday before the race. Thank you!

When I called SquareTrade about having my TV (Samsung 55” Smart TV) repaired, I was immediately after verifying my 3 year hassle free extended warranty, connected to the technician Anthony. He verified the TV make model and serial number. After describing what was happening with the TV, he determined that it was likely the main board. He said he would order the parts and they would be delivered to my house by FED EXPRESS by Friday, and that he would try to have the repairman come to the house by Friday. He gave me the phone number of the service company to call and verify what time they would arrive on Friday.

Good experience so far. Customer service was very helpful and found me a shop closer to me to bring my cracked screen. Shop did a good job but I was disappointed that they showed up 30 minutes late... Only 4 stars right now since I didn't get a confirmation of my receipt submittal on May 1 and haven't been reimbursed for my costs yet? Thank you.

When not satisfied with first choice to resolve defective TV. They worked with me to my satisfaction to resolve the problem and handle it. They were very easy to work with and will definitely buy a warranty again. Thank you so much for being so helpful.

They were very good at get the information they needed to replace my phone. I was very unhappy with the phone they sent me but they assured me it was as good if not a little better. Well at this time I am having problems with Bluetooth just got offline with Samsung to fix it but had online for one hour and still can't connect to car. But they were good in helping me!!!

After a year and a half my printer no longer made crisp copies. I got washed out images and almost no text. Tried alignment, cleaning, new ink etc. HP said their initial warranty had expired. So I looked up my SquareTrade paperwork and contacted them. Wow! Great service!! I went over all I had been through and they honored my claim with a minimum of fuss. Got a check in the mail two weeks later!! I am thrilled That I took the time to invest in a squareTrade warranty!!

I never expected to have the chair replaced. The service was excellent. The representative on the phone handled all of my problems. The check arrived timely and now I have a choice as to how to replace the office chair.

This was a wonderful experience. The people that I dealt with were superb and very helpful. Thank you for all the help and understanding my ability with technical matters is non-existing. I will continue to keep my computers under this repair plan.

TV was flawed on set up, half circles on bottom of screen. Also, picture appeared to be off center. I took pictures and submitted to SquareTrade. We are now waiting for return labels and TV box to be picked up. We have been happy with the service so far.

The protection plan we bought worked as intended and the customer service reps we worked with were helpful and helped us with our issue. We bought the protection plan again for our replacement monitor since it was SquareTrade also.

Square Trade was extremely helpful when HP wasn’t. Thank you so much!! The printer was continually acting up and I got no help from the manufacturer but Square Trade refunded my money immediately. I purchased a different copier and I also purchased another warranty through ST. I wouldn’t be without it!

Had to have phone replaced. Easily done and quick. Consultant was very helpful and easy to deal with. I was surprised that the warranty covered my phone with no problem and completely covered. Completely satisfied. Would recommend to any of my friends.

My Samsung was sent in on Monday and it was received on Tuesday and repaired. It should have been shipped back to me so I could have it by this afternoon. I am very disappointed with this service. It said it would only take one day to repair but yet it has taken two. I have no other phone and my boss can't get a hold of me for work at all. I am very very upset. I need contact for my work. I will not have my mother send my phone to you in the future. In the future I will go and get a new phone instead of using you!!!

Your depot did a better repair job than the 3 times under original 1 year warranty. Hopefully this repair will hold up for at least another year of use. Thanks for turning the repair around in a Decent time...

I put a warranty on a drone and it came in handy because the drone got damaged. When I first reached out to SquareTrade, their customer service rep told me that I needed to file the claim online. So I did it online then they called me back to discuss the warranty and the product with me. They told me I needed to send back the drone because it was damaged, but I needed to keep the battery because it was fine. Within five days after they received it, I got the drone back and they said they couldn’t process the claim because I didn’t send all the parts with it. So, the representative at SquareTrade did not guide me correctly on our first transaction. I was misled and it was aggravating. I refiled the claim, got all the pieces gathered and put in the box, then sent it to SquareTrade. Everything was good after that.

I purchased a 3 year warranty when I bought the ASUS notebook, in Toronto on April 17, 2015. The computer failed to consistently start-up, so I formatted and reinstalled the Windows O/S and it continued to fail. This was just prior to heading down to Florida for a 2-week trip. I tried to arrange to send the computer to them before I left and they said acknowledged my warranty and said they couldn't do anything for me because it's coming from Canada. What???

I purchased an electronic item on TigerDirect.com and they offered extended warranty via SquareTrade. I had never had any problems with electronics of any kind, but I thought that my luck might ran out. Normally, I do a lot of research before I buy something. But in that case, I did not since I was in a very big hurry. But I could understand it without going into any further research.

I thank those managers at SquareTrade who worked out this resolution.

We usually buy warranty on our printers and some of our office stuff too. It has always been a really great thing for the printers. The warranty was recommended to us by the person we buy our equipment from and, a lot of the times, we’ll just go ahead and say, “Okay, let’s just add it.” and so we have quite a few stuff on SquareTrade. We used the warranty before for a printer that we bought brand new but was not working. I called SquareTrade and they said they’d send a service tech over, which I thought was great. But we never got a service tech. We just got a check in the mail. It was for a replacement so I just bought another printer. We like to add SquareTrade to our electronics, especially. Those are the things the grandkids break, or my consultants or my office help. I recommend SquareTrade to my friends and always tell my sister-in-law that she’d be better off getting a warranty on her printer because she’s always complaining.

My phone had who had suggestions, but nothing worked. I contacted SquareTrade for my warranty. They requested that I backup and restore my phone with no success. I mailed it to SquareTrade on 4/28/18 and received notice that my check was being process on 5/2/18.

Television - Issues with sound. Lindsey was one person I spoke with. She was wonderful. So were all the people I spoke with that day. We changed some setting for sound. I got the new cord that was suggested. Unfortunately we are still having same issues.

I sent the UE Megaboom speaker into Square Trade warranty. When they service it and open the seal of the Megaboom and returned it to me the speakers was not properly repaired and no longer waterproof. I sent the speaker back in and they admitted there was liquid damage which is not cover under the standard warranty. So they repaired wrong and now saying it's not covered! They will not cover damages and admit to repairs since there was liquid damage... I will no longer be using Square Trade and their fine print for warranties returns! VERY unhappy!

Called to file a claim on 4/16/18 because TV had failed. It took 11 days to get a replacement to me. The replacement was damaged beyond use. It has been 7 days since that happened and as of today they are telling me I need to wait further. The customer service simply repeats themselves over and over and when I try to get some type of actual commitment they refuse. I spoke with a supervisor who told me to wait 2 days, that was 3 days ago. Now they are telling to wait 2 days and will not let me speak with a supervisor. I tried to explain what the supervisor had told me 3 days ago and the person on the phone told me I was lying.

Our TV quit, and it was still covered under SquareTrade's extended warranty. We went through the normal procedures and arranged to have our TV replaced. When it came on 4/17/18, I immediately unpacked it. I knew we had a problem. I could not find the stand, and even if I had the stand I was pretty sure it wouldn't work. There was no operating manual. No one ever told us that the replacement would be a reconditioned TV. I'm sure it was in the fine print, but it was not brought up. I called on 4-18-18 to tell SquareTrade the problems. They then sent me an e-mail telling me how to find the stand. I found it taped in one of the corner protectors. It was mostly covered with a thin sheet of foam material. I installed the stand, and had confirmed what I already suspected. It wouldn't work. We have a TV stand that is 26 inched wide. The stands were 29 inches apart. It was not a one-for-one replacement. We needed a center pedestal stand.

Sent back my replacement phone and kept my broken phone. Canceled claim and reactivated plan. The replacement phone was not unlocked to be used with another sim card that is not AT&T. I have a sim card that is from another company, but my phone is from AT&T and I have it unlocked. So I sent back the replacement.

The representative who assisted me with my claim was professional, courteous, patient, and very helpful. He repeated statements when I requested it, and was patient as he did so. He spoke clearly and slowly, a bonus for someone like myself who is a senior and has some difficulty hearing on the phone.

Printer failure in one year! Got a new one w/in days. For once, no red tape, and a check in the mail in no time. With purchase of a new printer (same kind), I spent the money to again add the extra warranty you offer. I use the printer a lot so it's a relief to have a check arrive so quickly so I can get a replacement printer.

Purchasing a warranty at SquareTrade is easy. When you make the initial phone call, even the recording tells you that you can go online and make a claim, or you can continue to hold and speak with a live person. I found either way to be efficient. You can go online and check the status of your claim, the warranty, even the expiration dates. It's informative. But when you call and you make a claim, they all give you options. The first option is to go locally and get it repaired, opposed to sending it in. There have been a couple of times that I’ve had to send something in, and they get it taken care of that way.

Company could not provide replacement for this product, only technical assistance that isn't working. I am not sure why I paid for this warranty when I am getting nothing for my money. I am certain I will not buy again. It is cheaper to buy another one new.

Well I’m having the same issue most everyone is having on here! Called SquareTrade regarding my tv that had went out and that itself has been a process! Absolutely will never purchase a warranty on a item through SquareTrade. First of all it took a long time for a tech to come out and repair the tv. When he finally did show up he couldn’t repair the tv saying they probably sent bad parts again! So the repair guy says he’s going to email SquareTrade and let them know and they will email me back with a solution! So I waited for them to email and they did a couple of days later, saying tv is nonrepairable and good news your claim has been approved for a comparable tv of what you had!

Went completely dead. Staff very polite, helpful, did repair and return quickly. One thing they might consider is offering a back-up service. I admit I don't know how to back it up, I couldn't anyhow with it totally dead. I'd have happily paid for them to do it as I'm having devil of a job figuring out how to reset everything. Otherwise, I have no negatives to report.

I was happy with the fast repair and I didn't have to be without my phone for days. The claim was processed in an orderly matter and the SquareTrade worker was very nice and tried to help me with a smooth transaction.

From pay pail your reps says that it's not itemized. It states the whole seller name [CJB Wholesalers], the total, product description, payment sent, payment received, payment type, address it was shipped to and the total. I downloaded all your info to send in receipt and that's all I was left with. I don't have any other receipt. I have been without a phone for weeks now. I paid for the service.

SquareTrade has been good to me in the past. I work for Costco and when I got a phone there, I used SquareTrade and had a good experience with them.

Finally got the NEW sim Card today. Connected with the carrier, actually, it was kinda nice to NOT have the phone working. The service was great, the gentleman is Damen, polite, knowledgeable and fast worker. Answered my needs for a phone. Disappointed the Sim was not included in the phone. The carrier said ST did sent sims with the phones. And ST said to call the carrier for it. Major problem: was not able to make or receive texts or calls. Everything worked out great! Thank you.

So simple and had a check within days. Great experience and would use again... Their service was fast and the customer service was friendly and were so helpful. They stand behind their warranties... Thanks for all your help SquareTrade. We will continue to use SquareTrade as our go to warranty company.

Cell phones constantly needed charging. I called the phone provider. They reminded me I had SquareTrade warranty; after talking with SquareTrade I was advised my phones were eligible for replacement; the new phones arrived the next day; Fantastic Service! I would recommend SquareTrade for anyone who keeps their devices for a longer period of time.

I am going to increase my review from 1 stars to 3 stars. They did offer a semi adequate replacement but still missing some of the features of my TV. I expressed this and they offered me a refund check instead. My main complaint still stems from the fact this entire process took 3 weeks to get resolved during which I had no TV.

You would have gotten 5 Stars, if it were not for FedEx. You need to change your carrier, because FedEx cannot, keep up with you, they're hurting your business. May I suggest UPS, or even USPS. The people at SquareTrade are awesome and very friendly, and help me a lot. Just need to work on Logistics!

Had a smooth process with a quick turnaround... such a relief! The customer service rep was very helpful and courteous to my needs and the issue that I was having. I would definitely recommend SquareTrade to my family and friends... actually to anyone!!

Excellent customer service. They Resolved my problem in one phone call. I received my refund in less than the expected time which is really great. I would recommend this to any family or friend. I didn’t have any problems the whole process.

My initial contact with SquareTrade was very pleasant. The rep was helpful and courteous. It took some time to determine that I had already uploaded the receipt for the phone I had purchased two years ago! The internal mic was not working and I needed to set up an appointment with the Apple Store. Before my appointment, I started receiving emails telling me I needed to activate my warranty! Finally replied that the warranty had already been activated & that they needed to check their records. Took the phone in for repair, they found a faulty mic and the battery wasn’t operating properly. They gave me a refurbished phone for the cost of the battery—$29 plus tax. My deductible is $99, so I knew there would be no reimbursement.

Your Representative Ritz was very courteous, patient, and willing to go the extra mile to help solve my problem with the broken Tyke 4-N-1. He made sure that my refund was done correctly because from a previous conversation with another employee they didn't even complete the paperwork for the refund. Once Ritz saw my case, he immediately straightened it out. Thank You Ritz very good worker.

Customer service was very pleasant. My claim was handled very well in an amazing record fast time compared to experiences in the past elsewhere! Glad my devices are protected by someone I can count on to be professional, understanding, and all in an amount of time that exceeded my expectations! Thank you SquareTrade!

My phone stopped working. Called SquareTrade late Wed. pm. Had new phone in less than 4 hrs. Took phone into my dealer (Target) and their IT specialist. Set my new phone up in Less than 10min. Only complaint I have is my contact list only transferred # thru letter N.

I'm very pleased with the outcome of my call. The representative was kind and direct with my issue. My printer is no longer printer properly and a refund was sent immediately. Now I have a new printer! I'm grateful and pleased.

The hold time was long, but service was great! Problem was resolved with little difficulty. The representative was patient and understanding and took time to get to the bottom of the problem and resolved the issue with satisfaction. We will definitely be using this warranty program for future purchases.

I broke a few electronics without a warranty and I may have broken once with a warranty. I also broke something else because I didn’t use it with the earplugs. My kids smashed it when he was two or three years old. SquareTrade worked and I was happy for that. I bought something from Target and they got a warranty to cover it. It was something right off my credit card while I was standing there. They sent the paper and said that I was covered. I paid for the coverage up front.

SquareTrade it’s # 1 scam company. I have more than 10 item protects with SquareTrade. Every time I have problems with item I contact them they ask me for the receipt. I don’t know why they ask me for the receipt after I registered the item. Why I have to keep the receipt if I registered the item. 2 days ago I have problems with my computer laptops. I call them to open claim. They told me they can’t do nothing until "You send us the receipt." The problems is I bought this laptop 2 years ago and I don’t know where’s the receipt. Right now I am trying to cancel all the warranty for all the item I have but still they give hard time. They told me, "If you wanna cancel your warranty you have to provide us with all the receipt." I CALL THIS SCAM.

I claimed my phone that are currently used by my daughter. Before claim, it had some cracks on the front screen and the back glass of my Samsung GS7 gold. I claimed on 4/10, but the problem is not solved now. I visited April 13, 16 and 17, but the problem became bigger and bigger. I can contact with my daughter, so my daughter hasn't done any after school activities since first repair. She is an 8th grader and really needs her own phone.

I bought a Vizio P75 from Sam's Club and a SquareTrade warranty. We called our TV in for warranty on April 4th. It is now April 20th and I am still without a TV. In between this time frame, they sent a single tech (to handle a 75" TV so I had to help him a lot) and decided it couldn't be fixed. I get an email offer for TV replacements and the top pick is a Vizio E series 75" which is the very bottom of Vizio's line up vs the P series at the top. I had to laugh at the email about it being the best pick as a replacement.

Most of my experience with SquareTrade has been very good. The price was right on my first try there. It paid off well on my first electronic device. The claim I filed on a dryer went well. Unfortunately, somehow, someway, the policy that I had on my washing machine got canceled. I tried to get them to renew it but they just would not renew it. Other than that, the price is low but SquareTrade is well worth it.

I wish there was an option for 0 stars, SquareTrade is Terrible! They DO NOT honor their protection plans. If you want a protection plan that will cover your item with the protection they say it will then this is NOT the one you want to go with. They give every excuse in the book not to honor their protection plan and have horrible customer service to top it off. This company does not seem to care about their customers or their promises and are only out to make a quick buck so buyers beware!

I bought a bike from Toys "R" Us and I normally pay the one-time fee for my insurance when I buy the product. At that time, SquareTrade was the one offered and I was familiar with them. It's better to have insurance than not to have insurance especially with electronics and so far, my experience with SquareTrade has been great. The bike broke a month later but I recalled that I had insurance on it so I looked up SquareTrade, called them up and explained to them the situation. The customer service representative handled the situation very well.

I purchased a Vizio 4K 65” TV in November, 2015. I purchased the SquareTrade 4 year warranty at the same time. April, 2018 the tv screen was going black after a few minutes but I still had sound. I went online and filed a claim with SquareTrade. I called them on Wednesday and had 3 boxes on Friday. The very nice lady I spoke with scheduled a technician to come out on Monday the 16th. The email they sent said to call the technician after receiving the parts so that’s what I did. I tried several times to reach someone at the repair center to no avail. I called SquareTrade and after being on the phone for 45 minutes I was told by the TV expert he had gotten in touch with someone and the technician would be out Monday the 16th to repair my tv and I would receive a confirmation call by 5pm on Saturday.

Have a Warranty with SquareTrade Warranty that does not expire until 2019. Claim was filed on April 2nd or 3rd of 2018. Al said would have a repairman or Technician arrive at our home on 6 April of 2018. Called repair shop on 5 April of 2018, since had not heard from them. Office manager said our Tape Recorder on phone does not work and that they called several times. Said they would not be there Friday. Recorder has always worked and still does. She wanted to argue about why they would not be there Friday. Told her the recorder works and she hung up on me. Warranty company said they were the only one that could fix our 70" Visio TV. Said repairman out of Arkansas now refuses to fix our TV. We live in OK.

I purchased a 4 year SquareTrade agreement so I wouldn't have to mess with other websites. When I called them to get a SquareTrade they refused. Said it's under warranty. Now I'm have problems getting it fixed or getting another one. It's under warranty for the same amount as SquareTrade therefore they'll never honor their commitment.

I had a smartphone warranty plan with SquareTrade and suffered a cracked screen. My phone was paid off and did not have any balance due with the carrier. I filed a claim with SquareTrade and they sent a replacement (refurbished phone) that unbeknownst to me STILL HAD AN INSTALLMENT PLAN BALANCE DUE FROM THE PREVIOUS OWNER! I didn't find out until I tried to upgrade my phone a few months later and sell my old phone (the one that SquareTrade had given me).

This has been the worse company I have ever had to deal with. My daughter received a computer for school, she does online school, in Oct. 2016. I have had to send the computer in going on 4 times in less than 2 years. The first time we sent it in everything happened in a timely manner. The next two times not so much. Every time we get it back it works for about 3 months then we have to send back in and I get the same story from the company... "Sorry no replacement yet". My biggest issues are they do not fix the issues, they don't listen to the customer on the issues, they take their time, and they download content on the computer. They searched YouTube for stuff and downloaded music onto my daughter's Spotify. Not sure this is what they are supposed to do :(. Anyways I want to forewarn anyone who is thinking about buying this product, DO NOT DO IT!

This is the WORST experience I've ever had with a company in my life. Do not purchase this insurance at all. I purchased a LG television from QVC in Sept 2016. They offered an insurance (SquareTrade) for an extra 87.00 which at the time I thought was good since I had no other way of insuring my purchase. On April 6, 2018 my television wouldn't turn on. I reached out to SquareTrade and explained what happened. They gave me a series of procedures to follow to see if the television would turn back on. Once nothing has worked they informed me that a piece will be ordered and do not open the box only the technician can open the box. I was told if I open the box it will void my warranty. The part around April 10. I called the tv repair person they hired to inform the company the television part came in.

My wife purchased a new Seiki TV for my birthday, it was purchased from TigerDirect through Amazon. A couple days later she went back on Amazon and purchased a four year service agreement for the TV. Now the TV is defective, no problem I have a warranty. Wrong, I was told by AL that since the TV was purchased from Tiger through Amazon and the warranty was purchased through Amazon from SquareTrade. That the warranty is void. Now they want to refund the plan purchase price of 75.00. What a racket. Most TV warranties will never be used. How do those folks get their money back when they purchased it just like we did? If you file a claim they void and refund the warranty price. I have the warranty contract, nothing like this is in there. I have been a consumer electronics service technician and service manager for over 40 years, I have never heard of this before.

I send my phone 3 times to repair. 1 to a local shop and 2 to SquareTrade shop and still not fixed right, it looks dirty job, the speaker is loose, back panel it clicks when you touch it, on the screen you can see a little light dot like a damage from the first accident. I had 2 weeks without a phone, now I'm questioning if pay for insurance it worth the money, the parts they use are aftermarket not original so your device don't look the same.

I purchased a pair of Sony headphones from Target along with a SquareTrade warranty on 2/10/18. The aux jack (silver prong) came out of the black, plastic end on 3/29/18. It did not break off - it came out. I filed a claim with ST on 4/08/18 and it was rejected. They claimed that the damage was a physical issue and that their headphone warranty only covered mechanical and electrical failure. Unfortunately, ST brochure which was given to me at point of sale states "Your item is covered for all of life's accidents plus mechanical and electrical failures from normal use". Very misleading advertising. After filing a claim online, chatting with a ST rep, speaking with a claims specialist and then being forwarded to Sony's claims department I still have broken headphones a no coverage. I called ST again and they agreed to refund the cost of the warranty.

When I first filed the claim, I was told that the item was still under warranty, which was not true. I provided the information to prove the item was not under warranty. After providing the requested information I then called and spoke with Taylor, he listened and put me on hold for a little while and then approved the claim. I received the shipping label and mailed the item as instructed. The claim process has not been completed but I think everything will be as described by Taylor after the item is received.

Computer repair - The screen had horizontal & vertical lines. We were unable to open up the computer and neither could Staples store, so we sent it for repairs. Unfortunately when we got it back the information was deleted. We went back to Staples and they checked it for viruses and spam and nothing showed up.

I had a very nice experience with my transaction. The personnel was very helpful and got both my matters resolved first time. I would recommend SquareTrade to other people because they stand behind their service and know what they are doing.

I had a very good experience with square trade. My phone need a new screen. I chose to use a local repair shop. The first shop had moved and only had a message on their phone which they did not return calls. I called Square Trade and got another location. The shop was very accommodating since I only had my cell phone. My cell was fixed in about 3 hours.

I'M ABOUT TO CONTACT A LAWYER! This company "SquareTrade", does NOT live up to its name - LITERALLY! I keep getting transferred to ** Pakistan! SquareTrade's "supervisor" Stan ** has not resolved anything! After he promised, and guaranteed! SquareTrade has picked up their television, and yet, we still do not have ours!!! I'm about to get in touch with an attorney, so UNLESS Mr. Ahmed (C.E.O.) or should I say "Steven", wants a lawsuit on his hands, I SUGGEST he calls me immediately as in tomorrow! (April 6, 2018) on my phone. The ONLY reason I gave this a 1 star rating, was because there wasn't anything lower.

Was first told someone would be contacting me about problem, was then told they would come to house to make repairs, finally was told that they would send a check for the amount of the purchase. NO ONE came to house, they could not know what the problem was. (It was found that the power supply unit was bad, by local computer expert.)

Service rep was friendly and he explained things very well. The no hassle policy was exactly that. A no hassle policy. I would probably buy another no hassle warranty again if available on the product I am purchasing.

Employees were excellent. Apple Watch was damaged. SquareTrade extremely helpful with return, diagnoses and quick approval of claim. Watch could not be fixed so they sent a sufficient check to help cover loss. We were very satisfied with our experience and recommend their services.

SquareTrade was professional and fast at resolving my claim. Very happy with this company. Would recommend this service to others. My Epson printer failed and Square Trade handled the claim very well. Good job Square Trade.

I was very happy with the representative that filed the claim. This was my first claim and he walked through it all with my limited info since the phone was dead. He answered all questions and everything went just as he told me. I wish I could find his name, he deserves a pat on the back for dealing with me, a nontech senior.

TV issues, TV had burnt in or ghost images on the screen. SquareTrade tried to work the issue over the phone. They sent parts and a technician to the house but it did fix the problem. They worked the problem and in the end replaced the defective TV in less than a week. Thanks, I will always back my electronics with SquareTrade.

Customer service is always very efficient. I have done about 3 claims in the past 6 years and have always had a good experience. I’m not always able to get the same item since it was on sale at the time of purchase but it’s nice to have options of where to purchase since they mail you a check and not a gift card for a specific store.

Technician not showing up at all on scheduled day. Sent defective parts to replace in TV, had to use local shop and pay for work and still not fixed. Each different person you talk to gives you a different answer. Told me repair tech would be coming, he didn't show. Told me to take to local shop, then said I could not because they were not certified technician. Then wanted me to ship parts back with shipping labels they provided. Then sent me a list of who I could take it to. All this by email. I had to haul my 65 inch TV by myself, made 3 different round trips to the repair shop to get info, then I have to relay that to SquareTrade. Also to remind you I am paying for it, they say they will reimburse me, I have my doubts. Absolute nightmare dealing with SquareTrade.

Would not recommend! I am in the middle of trying to close out a claim with them and it's been 6 months. They kept telling me they had no information, over and over again after I sent my laptop to them. I felt like I was the victim of a scam... In addition, they didn't seem to handle the project with the repair facility very well. Finally a decision was made and now they're dragging out the cheque issue. Every time I call I am told to check back in 24 hours. It's impossible to get any information, and time seems to move so slowly on their end. I'm starting to feel suspicious again, like they're stalling for time. I don't know who I would report this to though.

Be aware if you receive an iPhone replacement and you want to have it serviced at the Apple Store they will not service it. I have a defective battery due to age and use. Apple did a diagnostic check and verified this. When I went to get my repair, Apple declined to replace battery because they said the phone had been tampered with. I called SquareTrade and asked about this and they said yes a third party replaces the phone and Apple will no longer work on it. Well their site says, "We’ll only use the highest-quality new or re-manufactured parts to repair your item. All replacement parts will have the same or higher specifications as the original part." Well buyer beware. Apple will no longer service your replacement.

Complete nightmare. I sent in my machine to resolve a few issues. They claim they will only take 2-5 days to repair it. What actually happened: it was sent to Mexico, and there decided they'd just sit around and wait for a part. They won't contact/update you in any way. The end result was that it took over a month to have my item "repaired." However, when I received the item (that was covered in crusty white stuff???), it wasn't even repaired! I was then told I had to send in my item because my issue was hardware related. I tried to avoid sending it in (given it takes them SO LONG to attempt to repair anything), but he said it had to be done. So, I send it in.

When I was buying an electronic device, I got a warranty for it because they offered it at the store. l liked that you just had to ship it back to them, they refunded you with a check and you are able to get the same product that you had. Whoever I spoke with gave me details on what to do with sending the stuff back to them and their customer service was great as well. I filed a claim and SquareTrade took care of it right away. They were wonderful and they need to keep on doing what they're doing. It’s something that my friends need to look forward to getting when they purchase a product.

After contacting me through phone and email, SquareTrade paid for my iPad to be repaired by Apple. Apple actually replaced the whole iPad. The SquareTrade representative was very courteous and professional. I had to pay Apple directly for the repair, but I then submitted my receipt and a check was sent within 24 hours. I receive the check by mail within four business days . Would I use SquareTrade again? Probably. If I had only had screen breakage and my first repair it would have been a definite. The insurance was much cheaper than AppleCare and I felt like they made good on their warranty.

We wanted to make sure we had some type of coverage for our electronic devices because of the amount we paid for them and QVC recommended SquareTrade. We talked to a representative when the TV quit working. I called them and they told me to do some things and found out that the TV did not work. They said they were going to send us a TV, which they didn't do because they couldn’t find one that was adequate with what we had, so we had to go out and find another one but they reimbursed what we paid. Also, when the laptop quit working for my granddaughter, I called them, they sent me a box, we sent it back to them, they fixed the laptop and sent it right back to us. We had it fixed within a week.

I got a good deal for the SquareTrade warranty and they bill me $5 a month, which is included in my cellphone bill. I had my phone for about a week and then something went wrong with it. I called in a claim and a couple of days later, SquareTrade had another phone in the mail. It was awesome. They were right on it. I would recommend SquareTrade to anybody buying an electronic device in the future.

Claim filed and approved on March 8th. Was told I would receive gift card in mail in 2 days. I still have not received my gift card as of this date of March 23rd. I called to check on it a couple days ago and was told it should be coming that day or the next day. I still have not received the gift card. I guess I'll have to call them yet again.

We purchased a WARRANTY from them through Toys R Us. Product was poor workmanship. It is a jump and slide. Seams are overstitched several times so it leaks. We have provided them with receipts for the 5 time now. Twice they have sent us email confirmation that the receipts have been received and never mentioned that they could make the receipt until we call because we haven’t heard from them. They basically have said there is nothing they can do because they cannot see the price. These receipts are clear. Tonight they ask me again to send another receipt with the price blown up. Which I have done sending them 3 copies this time.

So I filed my first claim on my phone. I owned a rose gold 7 plus. When filing my claim I was told I would not be getting the same phone on account of they were out which was fine because I still received a 7 plus just in black. However when I got the phone going I noticed that one side of the screen was raised higher than the other but, didn’t think much of it. Now though it is rather hard to type and find myself having to put a lot of pressure on the screen to even do the littlest things. It’s even glitched more times than I can count and I haven’t even had it for 24 hours.

I have had damage before and had to throw a laptop, a couple of phones and everything that I damaged. I normally would not get the warranty but it was very reasonable, and I decided to go ahead and get it because I’m a klutz and I break things. We bought extended warranties for a Chromebook and a smartphone through the vendor with the purchase of the items and paid upfront. You send back the unit and SquareTrade wants to see it and decide whether it could be repaired or replaced and that if they let me know right away that it would probably be a replacement unit, in exactly the same condition that I bought the unit in, and that they would be sending it out right away. Then getting the one they sent out takes five days at the most. It's a very wise choice and it’s saving me a ton of money. Now, I get the warranty on almost everything. Unless it's under $10 or something, there’s $3 for insurance.

Purchased Samsung LED TV 60" in 2013. TV started power cycling in 2016 and SquareTrade replaced the power board. We moved at the end of 2017 and had the TV in storage for 11 months of 2017. We started using the TV in early 2018 and SquareTrade replaced the Power board and the Mainboard. The problem still exists and they said they would replace it. I am getting the runaround as I have not seen the replacement.

When I encountered some issues with my laptop I called SquareTrade to inquire about getting it fixed as I had purchased a warranty from them. I attend college and my laptop is really important to me so I inquired about the time frame of repairs and such. I was told that I could get my laptop back in a week, and that it would take at most 5 days of repair and 4 days to ship back and forth. All of this is reasonable, but it has been 1 day short of a month since I've sent in my laptop and they have yet to fix my laptop. As a consumer, I feel that this is absurd, sending in my laptop in for over a month is making me question the point of having this insurance. I appreciate the service they provide, but this claim is unreasonable and there seems to be nothing that they can or are willing to do to push my claim along.

From the day I contacted SquareTrade about my laptop until the day it was returned to me took over 1 month. They initially advised me it will take 5 days! Once, it was fixed they didn't even service with me by sending it with expedited delivery service. Once I received the laptop, my adapter (which I sent in upon their request) was missing! They told me to purchase one and they will mail out a check within 5-7 days! Ridiculous! First they lose my wire and then they want me to lay out the $! This is the first time I used SquareTrade and they kept telling my case is very rare!!! Just wondering...!

While your employees were professional in their demeanor, they tried to get me to accept an inferior TV as a replacement. After I objected, they decided to send me a check instead, which was fine with me. However, they sent the first check to my street address, even though I had told them that it needed to be sent to our PO Box, because we don't get home mail delivery here. They did promptly cancel the first check and issue a second one, which arrived at my PO Box today.

Highly recommend this company for any protection needs. Bought it for my printer which stopped printing in little over two years. Gave them a call, explained what happened. They are very easy to deal with. Customer service was helpful and patient, asked some questions and they worked hard on resolving my issue with one call. They guided me through process. I had my original check and protection number so it made everything quick. Got my refund check in mail in 4 or 5 days.

Samsung Model UN55HU7200 Samsung 55 INCH TV - The TV picture started going out. After filing a claim the rep called and did over the phone troubleshooting as well as making me keep send in pictures of the screen for further troubleshooting. The next day I get an email stating that they are replacing my Samsung with a much cheaper brand LG TV and not only that it might be a refurbished model. There is a box that must be checked to go any further stating that I am OK with it possibly being refurbished.

Square Trade, Inc. refused to honor my claim for warranty service. I have original coverage from Jan 2016 to Jan 2018, then auto-renewed from Jan 2018 to Jan 2019. I tried to file a claim in March 2018 for my son cracked iPhone 6 screen. I honestly told them that it was dropped during Dec 2017. "Nope, it's not cover, since the incident happened BEFORE current plan's start date of and BTW, we have to cancel your plan as voided due to a pre-existing condition". --- The call was during in the current plan coverage but the incident was BEFORE start date. Since they established the date of incident to be in Dec 2017, then the previous plan (covering Jan 2016 to Jan 2018) should cover it. "Nope, the previous plan expired Jan 2018. You called after that plan expired so the previous plan does not cover it either."