Allstate Protection Plans Reviews

Bought a warranty for an Xbox 1 controller through Amazon, Agreement states that warranty covers "normal wear and tear". I contact them after a button broke during normal use of the controller and they tell me it is not covered. After arguing with them, they sent me an email requesting pictures and dragged out the process for no reason. In the end they still denied the claim because somehow normal wear and tear is not covered (contrary to what the user agreement states). It is not worth the time or expense of pursuing it any further. In my experience their warranties are a complete scam and Amazon should not do business with them.

We have found that a lot of our products are not stable and we never took warranties before we are taking them now. SquareTrade was offered to us when we bought these items. In submitting a claim, we had no problems at all. They were prompt and they took care of our TV very easily. Everything was done perfectly.

I had surgery and I was using my device and I put it on the side of my pouch. And somehow when I got up I unbalanced and dropped the device and I cracked my screen. So I called SquareTrade warranty and they were good. Everything went smooth from the start to the end.

I love SquareTrade. They have a great process. My purchasing experience with SquareTrade went very smooth. I just added it on to my purchase and when the product didn't work I just called them and filed a claim. The process is very simple, very easy and I like them.

Purchased a Samsung 55 inch TV two years back at Costco with 5 yrs warranty. Recently it started giving problems. Had couple of calls with Costco and SquareTrade, and SquareTrade arranged a technician to visit my home for repair. Technician validated and then said, It needs to be replaced as cost of repair may exceed the actual cost of TV. Then started following up with the SquareTrade, they filed my claim and it is approved for replacement.

SquareTrade has been wonderful. They were very helpful and they try to lend a helping hand in everything that we need. They also try to give us guidance on places that we need to go to get our devices fixed. I am going to call them to get some things fixed because we’re starting to send some devices back that are covered by the warranty. SquareTrade needs to keep up the good work. I’d recommend them to a friend anytime.

I had to send in my iPhone on 9 separate occasions over the last 10 months. The last time it was repaired was 30 days prior to the end of the warranty (and I expressed my concern over this). Lo and behold, a month and a half after warranty expired, iPhone will not turn on again (which is the same problem that I sent it in for twice before). When I called, they basically said the repair was guaranteed for 30 days. I called more than 30 days after the repair and after warranty expired. I didn't expect that they would do anything, but just the fact that I have sent the phone in for 9 separate issues, I contend that the phone was never fixed.

I have four kids all under the age of 10 in my house so I got a SquareTrade warranty on my computer. Buying it was simple and quick, and making the payments was easy. The service is great. I filed a claim and they were very helpful and very understanding. I talked to the vendor who sold me the computer and they were less than helpful, but then once they realized that I had SquareTrade, they patched me through and actually stayed on the line with me. We were able to sort out what needed to be done, and at that point, it was very quick. So, had I called SquareTrade directly right away it would’ve been much quicker.

A representative from Square Trade called me and apologized for the confusion, explained the Terms and Conditions, and offered a fair compensation. I received a check in the mail today and am satisfied with the outcome.

My husband got a warranty on a projector because it was an expensive item. He had to send it back to China to get it fixed, but it's working now. We are still within the one year, so I haven't been able to use SquareTrade yet. But I'm not very happy because they didn't tell us that it was only going to kick in after the manufacturer warranty.

I got SquareTrade for my tablet when the vendor offered it to me. I just paid it outright. When I needed it I just sent the device out. But when I got it back and they just replaced the screen but the frame was still bent and there were issues with it. They gave me the two-day guaranteed turnaround and that didn't happen. I didn't get it back like a week and a half.

The extended warranty from SquareTrade was offered when we bought our phones through Sam’s. I was happy when we filed a claim for my husband's phone. Something happened to his phone and we were able to get it cleared up, and SquareTrade gave him a new phone. We’re satisfied.

SquareTrade was offered when I bought a printer. About a year ago, I filed a claim and they did what they said they’d do, and they sent me the money for the printer. They were good.

SquareTrade was recommended by Sam’s Club and I got the warranty when I bought the computer. I had a problem with the computer here a few months ago and I called it in and talked to a guy for a long time. Not being able to take my computer to the store and get it fixed, I had to work on the phone and the communication was difficult, but the guy did a good job. He checked the problem out and there was something wrong with my software. And he tried to download the software to my computer and gave me all the instructions. But, my other computer crashed so I didn’t get it done and I never called them back.

Extended warranty seemed like a good idea at the time. I bought a TV through Sam’s Club and SquareTrade furnished the extended warranty. The TV went kaput, but the manufacturer no longer made that model and they couldn’t find one comparable. When I called SquareTrade, the guy that helped me had fantastic attitude. He put me through the process of finding out if the TV was actually dead. I followed his instructions and he determined that it was dead. He then tried to find out if there was a comparable model they could send me a replacement for, and when there wasn’t then I was cut a check. I was refunded the amount that I paid for it.

SquareTrade was offered to us at our television's time of purchase. We bought the TV from Costco and felt like it might make sense to get an extended warranty at the time. We had to file a warranty repair on the television. It ended up losing the ability to turn on and off. Sometimes you could turn it on and it wouldn't go off. Sometimes you couldn't turn it on.

When I set up the cell phone, I told the cell phone company that I wanted insurance on my phone and they put it to SquareTrade. It was included in my cell phone package so every time I paid my bill, part of that was for the warranty. My grandson dropped my phone and I called my cell phone provider and they gave me the Square Trade's phone number.

Filed a claim in - regards to computer running hot and was told that I would be contacted in 3 to 5 days. I called them and explained that this is a business computer and can't wait that long and was taking it to a local company for repair and was advised to let them know the results. I called them the next day and told them that the repair had been made and the problem was found to be lack of Thermo Paste under the CPU and everything is working fine. The rep gave me a phone number to call to submit my invoice for reimbursement. After contacting SquareTrade I was informed that they do not reimburse for repairs and should have waited to be contacted so they could remotely fix my system. This was a hardware problem not software and was advised that since I already had it fixed they would not reimburse me as they don't reimburse for repairs and since that I had already fixed they would cancel my warranty and refund my money.

SquareTrade has been very nice, so far. Their warranty has been offered to us and we went with it. However, we thought that the electronic device's power cord stopped working and so we got a new one. But when we plugged it in, the device still didn't work. It's for a nine-year-old and was purchased through a vendor. The warranty was rolled into the price of the product. When I called customer service at SquareTrade, they told me that they would send me something that I can print out and someone would pick up the device and they would send me a new one. I received an email then put aside with all of the other returns. I haven't returned the device yet and it's possible that I can't return it. If the company has a policy and there’s not much that I can do about it, then I have to deal with it since I haven’t done what I'm supposed to do like simply mailing it back in. Other than that, I would recommend them to others.

I purchased a warranty for my laptop online from SquareTrade.com. When my laptop was broken of course I tried using my warranty. Would you believe I was told-"your warranty is not valid as you should have been able to purchase it. We will send you a full refund." That was November 17, 2017. Today is December 5, 2017 and I still have not received my warranty. When I called to inquire about the refund I was told, "we did our part and submitted the refund, it is not our fault the card number is no longer valid."

Well, I used to like Square Trade and have purchased many over the years. No more. On November 13 I opened a claim for an Xbox 360 that had a drink spilled into it. I was sent a FedEx 2 day shipping label to send it from California to New York to be repaired. On 11/22 I received an email that my repaired Xbox was being sent back to me. It was delivered on 11/27. I was at home and immediately unpacked it and plugged it in. When I pressed the power switch it would glow green for about a second then go out. I tried to plug it into multiple outlets and the same thing always happened.

I recently had an accident with my laptop and shipped it out to their repair facility. After 5 days, they said that they needed to order parts to complete the repairs. 5 Days later (10 Total), they said they needed an additional 5 days for additional parts they ordered. I asked to speak to a manager who then offered me the 5 day Warranty refund Guarantee. Notice that I had to ask for a manager for them to comply with the 5 day Guarantee warranty refund. The manager told me that they wanted for the repairs to complete (adding an additional 5 days) and that they are unable to proceed with a reimbursement until 10 days after the first 5 days (15 days total). Nowhere is this information listed on their website nor my contract.

I was told it would cover up to $129 of phone damage and that I would pay the remaining balance. So I got my phone fixed and it was $160. Thinking I'd get back $129 was foolish I guess. I got back $63. I've paid for this warranty for 13 months at 7.99 a month so paid 103.87 over those 13 months... I basically paid them for ME to pay for my phone to get fixed. Please don't waste your money on this. It's a bad idea!

The last electronic device I had got broken so when I bought my new phone, I sought for a warranty and SquareTrade was the only one that was offered. I got it through the vendor and they linked the payments for the warranty to my card so, I won't have to worry about it. I made a phone call to the SquareTrade team and it was straightforward. I filed a claim with my phone about a year and a half ago and I didn't run into any issues. It was very easy and worth the money to get the phone replaced by SquareTrade.

We had two SquareTrade transactions within the last year. One was a microwave replacement and one was a television replacement and both transactions were satisfactory. However, on the television warranty, we would have preferred a different brand of television when they replaced it, but we weren’t given the option to choose the brand. The television that went out was a Vizio and Vizio confirmed that it was a failure within the television that could not be repaired. We were offered a Vizio replacement but the features of the new tv weren't compatible with our set up. It required a smartphone and we did not want to be tied to a smartphone to operate our television. So, we asked for a different brand, a Samsung because they had a mobile app that keeps everything up-to-date and it was within our warranty price range. But we were told no, and we ended up with a television that consumes more electricity than what we would have preferred.

I like putting warranty on stuff. Sometimes we don’t because the warranty passes and then the device gets damaged, but sometimes it’s good because you could get your stuff repaired back or, if not, they could refund you. And then you could go buy something else again that’s almost the same product. If they don’t have the same one, something better. So when I buy something, I ask for a warranty.

SquareTrade is easy to deal with, understanding and they respond quickly. The SquareTrade extended warranty was offered to me by one of the big shopping networks when I purchased a tablet and making the payment for it was very easy. I had to use them because my laptop had an issue. I had gone to the vendor first and the manufacturer replaced the keyboard. Then the issue kept repeating. I called SquareTrade up and we had done some stuff online at first to try to resolve the issue then they wanted me to mail the laptop to them. I told them that I can't be without my laptop and they were very cooperative and didn't give me a hard time about it. They authorized me to go to the local retailer and they would reimburse me for it. So, I went to the place that I usually go to and they replaced the keyboard. I uploaded the receipt and SquareTrade issued payment immediately.

I had read reviews about SquareTrade and I liked what I read. They also had a reasonable price. I purchased the warranty directly from the retailer where I purchased the product. I've spoken on the phone with a SquareTrade rep, and I have had "email conversations" with them as well. Everything was handled quickly and efficiently. The problem was taken care of and solved. I filed a claim online and a representative then contacted me for more information about the claim. I'm very happy with the company in general. Any time I've had to contact them for anything, they've been very helpful and things have been taken care of very quickly.

SquareTrade is cheaper than everywhere else and has good coverage. Costco also uses SquareTrade, even though I didn't get the warranty from them. I purchased my warranty directly from SquareTrade and all I did was enter my information online. One time, I had to use the warranty for an expensive washing machine. I was having problems with it and they made it simple. I thought they'd send out a check for the contractor but instead, they told me to keep the washer and they will send the money to reimburse it. Overall, they are easy to work with.

I have SquareTrade warranty on a tablet for my kid because kids drop and break things. I got it from the same vendor I got the tablet from and paid it all at once. I filed a claim with them for the screen on the tablet which I did over the phone and it was really easy. The reps were good and friendly and I had the tablet shipped and delivered back within five days. The service was good. It would cost a lot more to have it repaired out of my own pocket.

I am very pleased with my experience. My item was fixed and the wait time was fast. I like that they took care of me right away. I had issues when trying to do it online and when I called them they helped me right away.

I called to file a claim for my office chair which developed a rip. The Claims representative was very understanding, and explained that the damage to my chair was covered by my SquareTrade warranty. My experience was completely hassle free. I received full reimbursement within 8 days.

They only give you 7days, to send back replacement phone. I don't have my own transportation, so I must wait to get to the post office, therefore mine will be late. Give a person two weeks to return the phone. Other than that issue, the experience was very good. Thank you.

Chair purchased from staples in 2015 and we bought a SquareTrade warranty at purchase. The chair recently broke at the pedestal and was irreparable. One call and a few questions regarding the damage and my claim was quickly settled. I had a check for the reimbursement of the chair within a week. I highly recommend SquareTrade.

I purchased a 5 year warranty from SquareTrade for my Samsung TV. After two years I started having an issue with the picture. I called SquareTrade and that had me run some tests and then asked me to submit pictures so their team could view and determine the next step. The next day they sent me an email stating they would replace the TV and sent me a link to TV options. I couldn't believe what they sent. My TV is a two year old 65" 8500 series Samsung cost $3000 and the replacements they sent were $850 dollar entry level TV's. I called this morning to let them know that I didn't think any of the two options were a good replacement option and was told that these were the options.

From start to finish, my SquareTrade experience was very professional. I reached the right person for help without waiting, he walked me through the steps to fix the problem and was very patient with my lack of computer knowledge and the fact that I have to rely on a 'Caption' phone because I am deaf. We did solve the problem and the PC is working fine now.

Called 1st day. Spoke to Sams Rep. She said she would get a SquareTrade rep on phone. Talked with that rep. He said he would email me request for receipt. 10 days past and no email. I called again and talked to Sams Tech Rep. She transferred me to sq trade rep. He transferred me to another rep. Each of the Square Trade Representatives were very difficult to understand. I consistently had to ask them to repeat what they said. They were courteous, but the first one definitely did not do his job. I had two receipts - one for smoker and one three days later for smoker. That only confused them. They were unable to locate any receipt. There are too many steps to get problem resolved. Took more than one and one half hours on the telephone to resolve claim.

I have always had a great experience with replacing products each time I deal with Square Trade. The representative was very professional and had clear understanding of my issues. Square Trade does an excellent job of making the process quick and simple.

When I was selling this, I was told the refund was immediate. It takes about a week just to process the claim. It is easy to file one, but getting the refund takes a while. The refund is very fair and based on the retail price, so if you got your item at a discount, you can not only afford it, but can use the excess to buy another plan on a new item.

When I finally was in my SquareTrade window the customer service Rep was very understanding and helpful. I have been dealing with this same problem for few years. Hopefully SquareTrade will do right by me and just send me a new laptop since nothing Costco or HP has fixed yet curent laptop. The problem was fixed for a short time by replacing the battery and then updating the bios - but after each fix it went back to having the same issue after just a few weeks/days.

Square Trade has always treated me right. They are an A+++ Organization. They help you to resolve the problems. I have a warranty on all my products with them. I am glad that they protect all my electronics. Thanks again Square Trade.

I was well pleased with the person who took care of me. He was concerned and did very well in answering all of my questions. The case was handled well and efficiently and I am very pleased.

Had to replace a Canon printer. Fantastic service and fast. They just had me return the old one in the box that I had and had a new one super fast. Had a problem with my laptop last week and one of their techs were able to walk me through some simple steps and did not have to send it in. Would highly recommend!!!

I have been a customer of SquareTrade for several years. Usually the resolution is simple and quick. This item is still not resolved. I thought it was. I had to call in 3 times to get this taken care of. The representatives were all very nice, but not totally competent. The first rep cancelled the wrong plan and did not submit the claim correctly. The second person said they took care or the claim and reinstated the plan that was canceled. It was not. The third person took care of the claim, but the old plan was still not reinstated. The cracked screen was repaired, but it came back with another problem. The touchscreen was not working correctly. Now I am waiting for it to be repaired again. The other plan was never reactivated and now my other child's tablet has a cracked screen and no warranty to cover it because the representatives canceled it and never reinstated it like I asked and they said they would.

Only real problem was with your phone "numbers game". Took too long to get to a service rep, especially since I was calling to follow up on an existing claim - need a separate # or a quick jump from the "game".

Impressed with Representative who assisted me... professional and in the most efficient manner had me on my way to get a broken phone replaced. And so courteous and personable! The process was completed in 5 days with a replaced phone. The updates thru email kept me informed. I love SquareTrade.

I bought an 80" TV from Costco 3 years ago and also purchased the SquareTrade Warranty. Recently it got a black spot in the middle of the screen which kept slowly growing. I sent pictures of the TV along with my claim. My claim was approved and my TV was replaced in about 5 days hassle free. I will never buy any other electronics without purchasing the SquareTrade Warranty!!

SquareTrade was very helpful. They quickly listened to my concern and handled my situation. They were able to send me a check for the device. I would recommend protecting devices with SquareTrade. Thank you for your help. I will be using SquareTrade again in the future.

My SquareTrade warranty came with the company that I use. I purchased the warranty from them and my experience was good. When I had a problem with my electronic device, I took it to the wrong place that SquareTrade told me so they returned it back. They took care of the problem themselves.

Recently had a problem with a dark spot on my 70" Sharp. After talking to the nice folks at SquareTrade and trying a few setting changes I was asked to send in pictures. The next day I received an email awarding my claim with a list of replacement options to choose from. Within a week, my replacement TV was sitting in my house. I could not be happier. Thanks SquareTrade!!

I made the mistake of buying 3 year SquareTrade coverage for my laptop from Costco. The screen stopped displaying last summer at 2.5 years old, so sent it to SquareTrade to be fixed. They sent it back "fixed"...yet it broke again after only 12 weeks. My son, who is a college freshman is now without a computer in his first semester. They sent out another box to do another repair, but instead of sending it to him at college as I requested, they sent it to my home address, more than 2 hours from his college. This had me really frustrated, as now it's going to be an additional delay getting him a working computer. So, after calling them again about this mistake FIVE days ago (as soon as it happened), they said they would send out a new box to his college address.

I always get a warranty for everything and I've always used SquareTrade. They give me what I need and submitting a claim was very easy to do online as long as you follow the little pamphlet they gave you. If you have any trouble, you can also do it on the phone. We got our pool through Toys R Us and SquareTrade covered the repair.

I bought several items at Sam's Club and it was brought to my attention that I could buy a warranty for them. I'm the kind of fella that likes to have everything insured, so I bought the SquareTrade warranty and it's the best money I've ever spent. I did a one-time payment, right then and there when I did the purchase. I had two phone calls with the SquareTrade CS. I had to make one with the initial claim and then I had to get some information. The reps walked me through the process and I had to write down a few things that I need to get. I called back and they very professionally and promptly handled the call and processed my claim. It was a pleasure doing business with SquareTrade and anytime that I'd buy from Sam's Club, where SquareTrade’s involved, I'd be a repeat customer. SquareTrade rocks!

I purchased a 4-year warranty with SquareTrade at Sam's Club on my Samsung TV. After having Comcast Xfinity installed the Samsung TV would disconnect from the HDMI input every night during the update process. Comcast replaced the cable box and HDMI cord but I still had the same problem. SquareTrade kept saying it was not the TV it was Comcast. They would not accept any responsibility. I have three other TV sets which I hooked up to the same Comcast cable box and had zero issues. Only the Samsung 6400 TV would not work properly. I had to buy a new TV (not a Samsung... never again a Samsung TV). I bought a Sony and it works perfect. Both Samsung and SquareTrade say it is not us and I need to deal with Comcast. Basically I got Ripped Off by SquareTrade. I did get Sam's Club to refund me the money I spent on the worthless warranty.

Great service. The people I dealt with on the phone were very helpful and Knowledgeable. All of my questions were answered very professional!! So far I love the new TV 65” LG. Only problem the delivery driver had wrong phone and showed up unannounced at 9am Amazon Chicago. A bit of communication breakdown.

Tayler was able to review prior notes which helped expedite the process of submitting the claim. There was no fuss or hassle. I received the email promptly. This was quite an easy process and I happy that I purchased the warranty for my children's tablets.

I had a great experience with the SquareTrade representative, Ashley. She was polite, professional and expedient with my time. The issue was resolved to my satisfaction. I would not hesitate to use or recommend SquareTrade in the future.

Called to send my computer to get fixed. Fan not working. It has been all most one month and I have not received a box to send computer. Called 8 times already with same answer. "Sorry we will send you a box next day overnight." No box yet. Worst warranty ever. I will never deal with them again. But I will be on their butts to fix my computer. Terrible company.

I purchased a device for a kid and got a SquareTrade warranty on it. The device fell so it broke and I had to file a claim. Filing it was okay but I didn’t like the idea of sending in the device first. I'm very skeptical and I don’t trust anybody. But they sent it back after about a week and it’s working so it was okay. I was happy and satisfied. They did a good job.

The first electronic device I had failed fairly quickly, so I thought of getting a SquareTrade warranty with the device this time. I purchased it through OfficeMax and I could recommend it for future purchases. I also filed a claim on the warranty which was worth $99 and they ended up refunding my money.

Placed claim for replacement phone since current phone had cracked screen. Been paying $2 per month exactly for this reason. This is the 2nd time I have needed to place a claim. Both times service has been excellent. Will definitely continue this protection plan for replacement phone.

I rarely purchase maintenance contracts because I don't want to spend a day trying to find the escape loopholes to keep from fixing the problem when I have a problem. I did purchase a SquareTrade contract on my Epson printer. The printer malfunctioned. I called SquareTrade and they answered my call and resolved my problem by sending me a refund check so I could replace my printer. The check came within 5 days. I could not have asked for better service or a quicker response.

This was my first time having to file a claim, but SquareTrade my transaction run very smooth and quickly. I did not have to wait a long time before someone answered. I submitted a copy of my receipt and within minutes I received a response letting me know the next step.

My experience with SquareTrade customer service representative was one of the best I ever have in that the rep. was very, very knowledgeable of the subject matter and did all he could to resolve my concern just within few minutes. You may want to have him training other members of your team.

The carrier representative thought I'd need only the Serial Number after they gave me appropriate contact SquareTrade phone number. However, I didn't need that number because the two companies were so organized that my ill phone was easily found and the courteous, competent agent (Kyle, I believe his name is.) gave me concise instructions of how to return the bad phone and how I'd receive the replacement, along with other pertinent info. Thanks to both organizations.

The TV was an expensive purchase so the warranty was a great investment for me. Costco offered SquareTrade when I purchased the TV. SquareTrade's reps were all great. They did the best they can and they quickly got things done when they said they would. They honored the warranty. There was no deductible or anything. They fixed the TV twice. The same thing went wrong the second time. The first guy either didn't do it right or the part was bad when he put it in. But the second time, it seems to be working fine, so far. They told me if it's the third time, they'll replace the TV.

Keep up the good work and send the check faster. Please speed up the refund process. Also I submitted the copy of the receipt when I registered my plan; why I have to submit it for my claim to get process again. Good customer and faster response. No complaints.

I had no problem explaining my problem; had my replacement phone in two days. Customer services was friendly and took all my information and explained what to do when returning the damaged phone. They thanked me and if I had any problems call.

After having these color-changing solar lights for about a month, they started to fail, one by one until almost half would not change colors and one completely stopped working altogether. I had purchased the warranty through SquareTrade (first time using them) and am SO glad I did. The process to put a claim in was simple and I received a refund in less than one week. I will definitely be using SquareTrade whenever I purchase an item and feel the need for a warranty or extended warranty. I am a real customer who has not received any endorsement. I have already purchased another warranty through SquareTrade for an item I purchased via a major online retailer.

My experience from day one was very positive. Everyone that I spoke were very professional and friendly. I am so impressed in how quickly you responded with my claim. The replacement TV arrived Wednesday. Thank you for your services.

The last guy that I talked to was very helpful. The guy before him was extremely unhelpful. He wouldn't listen to me and treated me like I was stupid. He sent me a remote control even though I said that was not the problem and then marked my case solved. The repairman was about the same, he put the new parts in the TV but said that wouldn't solve the problem because it was the remote that was the problem. I told him that the remote wasn't the problem and he ignored me. I am still not sure that the TV is fixed but it seems to be so far.

Technician here 10/25 and replaced two boards. He turned on the LG TV and left. In 20 minutes the set cut off the visual, and a couple hours later the audio went off. So, there was no change from before the technician came. It is likely the back light, and very likely the set needs replacing. Would appreciate prompt response. Thanks.

Broken printer – My customer relations person was amazing... He took very good care of my needs, I would always buy your insurance again. Thank you so much for being great at your business. Most insurance that you get you have to fight with them to honor their contract and your insurance did not do that. It was a pleasure to work with you all.

After my Cellphone went into the pool, I called my service provider to replace it. I was surprised that my phone was covered through/with SquareTrade! (I had forgotten all about it.) Between the two, I had a new phone and up and running within two days. It was fast, friendly, and professional. Perfect. What more could you ask for!

Printer that no longer worked within the 2yr plan. Received an email 10/20 that a refund was being processed and I would receive it in 1 business day. It is now 10/26 and it has not arrived. So what am I to presume?? Good experience or not so good?

Toshiba 55in TV: Sorry, I cannot give you the person's name but he was simply wonderful. In a timely manner, in a knowledgeable manner, in a courteous manner, in a patient manner, in a respectable manner, in a calm voice manner, in a sort of training manner... Unplug this, plug this (when I didn't know what he was talking about) and any other type of manner that you can come up with. I truly thank you and appreciate your kindness and understanding.

Local Repair Vendor desired to charge for repair. Only after follow-up with SquareTrade and appraising the Vendor of the process, did the Vendor finally agree to repair the item, without cost to the customer. Vendor should have understood the process.

The Service was very good, they asked what the issue was with the copier (Epson Workforce #7620). I explained all the issues with is, how I had been cleaning the heads and it never seemed to improve the quality of the copies. They went through all the items that could be done to fix the problem, and it isn't fixable, so they sent out a Reimbursement Check, and we received is 2 days ago. Thanks for the great service.

SquareTrade respondent quickly helped me try resetting the TV which did not work. Then he explained exactly how to complete my claim with pics and documentation. Parts were received within 2 days and repairman quickly made the repair. So happy for this service since it's the third Vizio TV under this one plan. Bravo SquareTrade!

How refreshing to have customer service and satisfaction be a priority. It was quick and easy to send in my phone and it was returned promptly. I was so happy not to have to buy a new phone at this time.

SquareTrade gave me a very professional service. They have a very good customer service team. There was a very quick turnaround time on the repair. There was a high level of repair service performed. I am pleased to give a grade of A+. I would use them again and would tell friends about the high level of service.

My laptop is 14 months old and quit working. I called SquareTrade 2 weeks ago and talked with customer service. The man said he would send me an email with a claim number and a box to ship the computer in. 5 days later nothing. I called again, got a nice woman on the phone, who sent me over to tech support. After working with him for a few minutes we did get the computer to come on- but still having issues. Said he was sending a shipping box FED EX. I have not received anything and it has been another week. Very unhappy with SquareTrade.

Taylor Rental delivered the aerator soon after I called to inquire about delivery and picked it up the same day. The problem that I had, was the engine speed was too fast for the movement of the aerator. When you slowed the engine speed down, the machine would stall every 50 feet.

Today marks three weeks of waiting for my laptop to be repaired. I have called four times with the same response. "We will call the repair facility and get a status." Repair facility replies via email with "Unfortunately we do not have an estimated repair date for your device". I asked to speak to a supervisor last night but was told the supervisor says he will call the repair facility himself but they are not currently answering calls. I was not allowed to speak to the supervisor. I have left reviews on other websites and received a reply saying they would reach out to me with answers. The only response was a random Amazon return of my policy. I do not know if I still have a policy with this return. I want my computer back... I don't even care if it's repaired. I will have it done by someone who is competent. You are costing me time and money.

Sent my PC in for repair; when I received it back (late) the repair slip said no parts replaced/repaired - OS reinstalled. I had to spend 5 phone calls online with them and Microsoft to activate Windows, when I rebooted got the message "Your PC/Device needs to be repaired. The Boot Configuration Data for your PC is missing or contains errors."

I purchased a bluetooth and the warranty offered from SquareTrade. 2 months later the flip that turns the unit off and on broke. The product was sold by Amazon and not another company. I had a difficult time contacting Square Trade who said that they consider the flip breaking accidental and I'm not covered, they refunded my $6.18 payment. So I'm out a bluetooth. It is much better to buy the products that you want locally with the warranty like at Best Buy. There is no problems to honor warranties. I have purchased several items and the warranty from Amazon with Square Trade. It is a rip off because if you need it it is useless. I have a slow cooker with the warranty. I will not waste my time contacting them if it goes out. I have learned my lesson.

In January 2016, I purchased four (4) 2-year extend warranty protection plans for our family iPhones. The plans indicate "continuous coverage follows when you upgrade phones". So, one of our phones was upgraded in September 2016 and in October 2017 (1 month out of iPhone warranty), the phone stopped working. Sprint and Apple store were unable to repair as there were numerous error messages, indicating it was a hardware issue and would need to just get a new phone. Contacted SquareTrade and submitted a claim by providing the receipt. Claim was denied as the agent said the plan needed to be purchased within 30 days of the purchase of the phone. Obviously, their statement that "continuous coverage follows when you upgrade phones" is not true. I have since canceled the other phone contracts where we have upgraded our phones and will never use SquareTrade again!

Car stereo equipment sucks nowadays so you've got to get a warranty to protect yourself. SquareTrade was offered to me and I got it for a one-time fee.

I purchased a SquareTrade policy for my iPhone 6+ in December of 2014. In December of 2016 a few days prior to the end of SquareTrade contract I had an issue with my phone that required a repair. I contacted SquareTrade to start a claim. They requested the IMEI # of the phone which I gave to them from the back of the phone. The representative told me my phone no longer qualifies for warranty as the IMEI # had changed. I had not changed phones to led to this IMEI # changing only had the glass repaired by Apple in Oct. 2015, at which time I successfully submitted a claim to SquareTrade.

We often acquire SquareTrade for our electronic devices at Sam's. There was an instance when we couldn't find the receipts and any history of our warranty. We were looking for a SquareTrade on the ice machine and we couldn't track it down. The representatives said that we had no SquareTrade, although we have 12. Then, we were able to identify the different items we had covered. That was difficult for us because we have good records. It was logged under the wrong email, and once we figured out what email the items were being kept under, the reps were able to track down all our purchases. And we didn't even need a receipt. They tracked it and they sent us a check for the ice maker within a matter of 8 to 10 days. That was the second claim we've had, so we're thrilled with SquareTrade. It works well.

I purchased a computer on August 30/2016. They push me to buy the scam company warranty called SquareTrade for $99 so my computer would be covered 2 yrs. then some months later the computer started having problems. Staples no longer wanted to accept the computer back so I called the warranty. I had to wait some months till they accepted to fix. They changed mouse pad and keyboard then one more month later computer shut down. They claimed they used more money than total cost from computer fixing keyboard and mouse pad that's why is not covered anymore. This is ridiculous if just changing keyboard and mouse pad instead refunding money and get new computer without problems. Now computer is no working and they stole my money 465 just one year for computer. They are thieves. Not mentioned I'm so angry buying damn computer in Staples instead Costco.

At the time I purchased my laptop in North Carolina, SquareTrade was the only one that Office Depot had. Around February, my laptop stopped working and I filed a claim. I called Office Depot since I left the receipt when we moved here from North Carolina. I couldn't get the receipt from Office Depot, but they gave me the number I needed to call for the receipt recovery. I called SquareTrade, however, one lady said they had the receipt, then the other one said they didn't get the receipt. I got that they didn't want me to send back the unit to replace or fix it.

My wife has a Samsung Note 5 we purchased from Costco approximately 16 months ago. We contacted SquareTrade for repair when her phone was losing full functionality. Who then in turn (over a 3 week period approximately) sent us 3 different (supposedly) phones that worked. NONE did! Now they want 50.00 dollars more to start the process all over again. (How about send us a phone that works?!) So, no thank you! I will be contacting Costco Corporate as well to let them know SquareTrade is (in my experience) a black eye on them as well!

SquareTrade basically told me they will not cover my TV because I moved it. At first they stated I said it was on during Hurricane Harvey so they can't cover it. I said, "no it was moved upstairs." How is it on and I said it was moved upstairs. So the operator said they will go back and listen to the tapes, so he calls me back and says, "yes you were right, you did say you moved it upstairs," but then he says they won't be covering it because I moved it! Stupid, so I can't move my TV from one room to the other room? It's my TV, I paid for it! The TV was working after the storm. I'll be seeking legal advice for this.

I had a printer that I purchased at Staples that no longer prints along with a SquareTrade 2 year warranty that no longer prints. They denied my claim right away (SHANE ** was brought on the phone from their company to basically yell at me instead of provide customer service) and said that I have to go through the manufacturer's warranty. (So why would I buy the extra warranty???) This company is a total sham, and is not anywhere near the level of service OR contractual honesty of a Best Buy warranty. The Better Business Bureau should shut this company down and Staples should stop pushing these sham warranties immediately.

SquareTrade’s service was very good and reliable and their pricing was right. I’ve purchased my warranty directly from them. I’ve also renewed with them and the service was excellent. Sometimes I purchase through eBay and the process has been seamless. All is done online. I’d just click on whether I want the protection when I make a purchase, and then the follow-through would be automatic. I’d get an email confirming that I am now protected with SquareTrade. I also made the payments all at once.

Today, 10-7-17, about 3 weeks after my coverage expired (9-20-17) for my Note 5, I called to filed a claim for a cracked screen. Last week, I dropped it again causing another crack. I've been dropping a lot of things since 6-22-17. A few months ago, I dropped my Note 5, which I had insured with SquareTrade, cracking the screen.

SquareTrade is a great company and they offer fast solutions. I purchased a cellphone and they were recommended by the store. So I tried them to see how fast these guys can give me the solution for any issue I have. It was an easy process, I purchased the warranty through the vendor and I just paid upfront. And they fixed my phone. It was something that's easy and they were able to help me understand. They also work fast. Overall, I had a nice experience. They offer reliable service without the complications.

I recently bought a printer "aug" when today 10/4/2017 accidentally drop it. The screen went blank and I try to file a claim immediately. Got decline so I decided to give them a call and they said that's not what they cover, they only cover what manufacturer company covers. So why not explain that in the first page when you're about to log in your account or when purchasing the item. It's really unfair to me. Really unsatisfied with their customer services!!!

We purchased the 80" TV at Costco because they offered an extended warranty. The Warranty was offered by SquareTrade. Just under 3 years of having the TV vertical lines started showing up on the set. Within days the lines grew and a vertical white band appeared. I went down to Costco and received a copy of my purchase, and called SquareTrade. I sent in all required documents and pictures. I was asked if we moved the TV or damaged it. The TV is about two hundred pounds. We had a professional mover to install the TV and have not moved it since, and relayed this info to the customer service operator. We were told to wait several days till the tech department reviews our pictures.

I bought a stroller and SquareTrade was the only warranty provider the vendor had. One time, the stroller was very loose and the CS rep helped me a lot. It's always very easy to make payments for the warranty and the service we got when we filed a claim was good. It has been an excellent experience.

SquareTrade contacted me to resolve this issue immediately in order to meet their customer satisfaction policy. I am very satisfied with the resolution provided by the company and will recommend.

I been trying to get a replacement for the past two years and no answer from Square Trade and is not just the JBL earphones (from Evine.com) but also two tablets that have the same warranty company. I called several time and only excuses. Please help me with this. People need to know this company is a scam.

SquareTrade has a good deal and coverage. I got the warranty with products I bought and It was easy and affordable to pay for the warranty. The reps assisted me thoroughly in my claim, handled it and reimbursed me. They are very good and everything was seamless.

We had LG headphones and SquareTrade was offered to us from Sam’s Club so we tried it out. We’re paying for the warranty along with the device. I filed a claim for my headphones because it cracked and stopped working. The damage wasn’t intentional but SquareTrade said that they can’t take my claim because accidents are not covered. I talked to a representative and they got off to accept it, which was good, and they sent a check back for the same value. I’m very satisfied with the service that SquareTrade provided.

I had a deep freezer that stop working. I spoke with the customer service from SquareTrade and they were great! I received my check in the mail within 7 business days. I would recommend them to all my family and friends.. Thank You.

I have been dealing with SquareTrade for years now and I like them. They do what they say they’re going to do and they stand behind their work. I just had an LG V10 that died after a year and seven months (I got this particular phone at Sam's Club, so I had the luxury of getting the warranty right then and there. Usually, I just get it myself. But I'll never buy it from a vendor like Asurion or Verizon). I send it to SquareTrade twice. They couldn't fix it so they replaced it, which is huge. That saved me a lot of money. They reimbursed me with the price of the V20 and I went out and bought an iPhone. I trade it in promptly backed up with the SquareTrade warranty. It took a while but as always, SquareTrade has always stood behind their word.

Don't waste your money buying this plans. I call them with a issue on my tv that have a 4 year plan and they giving me excuses and bs when is time for a replacement to fix something. Make no sense wasting extra money on this.

SquareTrade was an affordable purchase and they were very easy to work with. I heard good things about them and they were offered by Amazon. One time, I talked to SquareTrade's customer service about getting the price I had to pay for the warranty corrected. Then I had a claim with the warranty so I also talked to them again. I sent the tablet in to get it fixed but it couldn't be repaired so they wrote me a check for what I paid for the device. Having an extended warranty was extremely valuable. I would recommend it to anyone.

SquareTrade offered a warranty for an electronic device through Amazon, so I looked into it and I thought I'd try them. Many years ago, I used them one time through Amazon and never had any problems and their warranty was cheaper than that of other warranty providers. I've been buying all my warranties from SquareTrade ever since. I buy the warranty over the phone or online, through Amazon or other vendors or retailers, or through stores such as Best Buy. It's easy to make payments and most of the time, I just call in.

SquareTrade was offered to me with my phone company and I thought it was a good idea. I had to have a phone replaced and they very gracious and serviced me very well. The process was very quick and was finished within a week. I'm very satisfied with the results. It was done very professionally.

I initiated a claim in early August 2017, as of this date I still don't have a replacement TV. The TV went out, contacted SquareTrade, sent pictures and had a replacement TV sent to me. The replacement refurbished TV was fine on the outside, but inside the TV wasn't secured properly, was cracked at the bottom and of course did not work.

I usually buy SquareTrade's warranty when I purchase from Costco. It's affordable and paying for it is very easy. SquareTrade's customer service was very good when I called them. They returned the call and took take care of things right away. Most of the claims I filed were when the phone broke and the service provided was very good. Having an extended warranty is very valuable and I have to have it. SquareTrade is way better than any others.

The Hisense TV sent is not working correctly. I now have a claim for the problems presently. The picture keeps freezing, remote not allowing me to arrow up, the TV shows I downloaded to stream are not working and I keep getting error messages that TV cannot get updates and something about not using mouse and I do not have mouse connected.

When I ordered a telephone, the vendor that I purchased the electronic device from offered SquareTrade warranty and I took it and paid for it at the same time. I wouldn't know where to take the phone to get it repaired. SquareTrade replaced my telephone when it set off and that was done within an hour. They were very confident with what they said to me and I didn't have any problems getting a replacement phone through them. If I didn't have the extended warranty protection, I wouldn't have gotten another phone. SquareTrade has really been square. They were good and I like them enough to do the process again.

The issue is resolved now. Not sure who pulled the final strings for this one but I got prompt responses and appropriate redressal of my grievances.

I had a problem with my 4K TV powering on. After endless calls to Square Trade to honor my warranty they finally ordered 2 parts. After 1 week only 1 part showed up so I have to fight with the repair center to come out to fix the TV. I called and called and finally got ST to call them. They finally showed up and could not repair the TV so I then got an email from ST to pick out a V out of 2 models they chose. I chose 1 and then after 3 days I received another email saying I was not able to get the one I chose. They offered me a 3-year old referred TV which I felt was not as good as my practically never used TV. Then after 12 phone calls and 5 emails they basically told me I had no options and take this referred 3-year old TV or nothing. This Company is nothing but a scam! Thieves!!!

After paying $361 for a extended warranty I having the unfortunate need to actually use it. I completely disappointed with the offers for resolution that have been provided to me by SquareTrade. My plasma 3D TV is no longer in production, these have been replaced by OLED as they are both high end TVs. I was offered a basic ENTRY LEVEL TV with no 3D as a replacement after the technician could not repair it.

I have SquareTrade for my 65 inch TV. I got it through Sam's who offered an extended warranty and I'm glad that I took it. They asked me to send in an email when I filed a claim. I sent in a report on how everything went and everything went good. Their guy was really professional. He did 90 miles one way to get up here and took good care of my goods. I'd recommend SquareTrade to anybody.

I will never, and I do mean never use this company again. I submitted everything I needed to submit on August 20th and here today Sept. 8th, I still do not have the check that was suppose to reach me in 7-10 days. At this point and time will I ever get it. I must say your customer service reps are no help either.

The TV making fumes and adapter overheating. Called and they said nothing is wrong with, while the TV is working they don't help. Could you believe it. I'm so disappointed, I won't do business with SquareTrade ever again!

Our TV Samsung 39" bought from Costco stopped suddenly showing picture. We called SquareTrade and the technical person lead us to check the TV. After the check he decided that we need a replacement. Everything was organized the same day. Next day the Replacement team emailed us and the replacement TV was shipped to us 2 days later. We received a new TV Samsung 40" which is better than our original. Could not be more satisfied. Thank you SquareTrade!

Took care of my claim, very satisfied. Customer service reps, very thoughtful and polite. Always spoke to me in a pleasant manner. Would definitely purchase another warranty and recommend. Kept me informed during the whole time of processing my claim.

Customer service was fast, friendly and completely willing to help solve the problem I was having. I sent them the tablet. When they received it they let me know it was repaired and sent back in a timely manner. They kept me updated along the way. Could not have been any easier. Thanks Square Trade.

Galaxy 6 repair - Saturday 8/26/17 I had my phone repaired at CPR in Novi MI for a broken screen and cracked back. It was repaired quickly. But the case they put on was not a Samsung, looks very cheap and the back shattered on 8/29/17 without any notable incident. A Samsung representative tried to put a clear coat on the screen and it wouldn't even stick. The picture is not as nice as the original. I would like a new phone, or have it repaired with Samsung parts. Please contact me. Thank you.

I had a Moto G android phone, it was about 3 years old. Never had a problem until recently, it would not ring just vibrate. Called customer service for help and thought they solved the problem, but it did not. They finally told me to contact Square Trade. When I did I talked with an agent (that was exceptionally well informed). He listened very carefully and while I had to look up some information for him he was very patient and made conversation with me while waiting. When he had all he needed he said a replacement would be at my house in 2 or 3 days. In 2 days I had a new phone and the prepaid return postage for the old one. Was an enjoyable experience.

I purchased the warranty through SquareTrade when I bought my Bluetooth. I had to fill up my account. They actually charge so I set it up online but it didn't work. So I called in and they helped set me up. Overall, my experience with them was good.

I received a message two years after purchasing my policy informing me that my policy was invalid unless I provided information I had provided at the time I purchased my plan. I was further told that I had failed to do my due diligence by not following the terms and conditions. I provided what was requested and a policy issued (an invalid one) two years later REALLY!!!

I am so glad that I bought the SquareTrade protection plan that was offered on HSN when I purchased my cell phone. When I needed to use my plan I was very pleased how they handled my claim. They solved my claim in a quick efficient manner. I will always trust SquareTrade to protect all my future purchases!

LG TV replacement - Very easy and well done by Andy. He was helpful and efficient. At two weeks still waiting to receive the replacement but so far pleased with the effort. Thank you so much. Not sure what else to say but glad I purchased the SquareTrade warranty. I will do so again. I appreciate your company and will recommend your service to others. Thanks.

I recently purchased a HP printer from Staples and purchased the additional insurance through SquareTrade. Not too long after the warranty period expired, my printer died. I brought it back to Staples and they said I should hold on to it and file a claim with SquareTrade. After a few days (2 or 3) a couple of emails and one phone call, I was told (via email) that the check was on the way. It arrived the next day, as promised, for the full amount of the purchase price. I have NEVER had an easier, more pleasant time dealing with an insurance company. I was flat-out amazed with the professionalism, speed, ease and simplicity of the entire transaction. It was totally the opposite of most insurance transactions and I have insured a lot of things from houses and boats to printers and technology and never seen anything this good in my 75+ years. I would rate the experience 5 stars, where 5 stars is the best grade attainable.

Extra step hassle - After I informed the associate that the phone wasn't even turning on, he sent me instructions that "fixes the problem 90+%" of the time... The instructions were to hard reset the phone... which "I can't turn on!" What a waste of time... Not sure I would ever recommend this as now there are stores who do this same day in town.

Galaxy 6S was malfunctioning - He called the your representative was very helpful, even calling the nearest Verizon store for help with a new sim card. The initial call for the mailing label was very efficient and made it easy to get the phone repaired.

It took from May until August for you to agree to repair the TV. Once you agreed to do it, the parts arrived promptly, and the Tech was here quickly, and changed out the parts. At this point, it seems to be operating properly. If it continues, we will be happy.

The SquareTrade Representative who assisted me in filing my claim was professional, knowledgeable and very helpful in filing my claim applicable to a problem printer. I received my refund in less than the five days that were promised to me. Based on my experience, I would recommend SquareTrade to anyone.

iPad repair - My grandson dropped his iPad and broke the screen. I called the SquareTrade number and the representative walked me through the process and I was very impressed with the professionalism. The entire process only took about a week and a half, thank you very much.

Claim ** was initiated on 8/20, approved 8/21. I called SquareTrade on 8/25 to report no shipping box yet received and was told it had not been shipped yet, but I could expect it within 8-10 days. Reason given was "due to the damage to Houston from Hurricane Harvey." Note: when the file was approved and the box was supposed to have shipped Tropical Storm Harvey would not become yet a Hurricane for three more days, and it was still off the shore of Mexico. In fact it had not even come ashore yet when the excuse was offered. (It didn't hit Houston the day after being blamed for the delay.)

It has been a good experience talking with representatives; they were courteous, helpful and well advised. The representative went over step by step and even conference with the carrier to clarify points. It was much appreciated by me... The replacement phone came promptly and I am happy with everything.

When I bought the sweeper, the people there offered a warranty and it didn't cost very much so I went ahead and took it. I paid the warranty up front. I had a claim on the sweeper because it quit working. SquareTrade was very easy to deal with and I was actually surprised. They took my word for it that the sweeper didn’t work anymore. Instead of letting me return the item, they credited it to me. Overall, it was a very simple experience and was easy to put in a claim.

I knew printers don't last forever and have multiple problems at times. I filled out a form and purchased a SquareTrade warranty outright when I purchased my printer. I called SquareTrade when I was having a problem and they did the claim process online with me. It was smooth and simple. They walked me through what had to be done and the person that I spoke with was knowledgeable. SquareTrade did a good job and sent me a check for the full amount of the printer. I'm happy with how it worked out and I was able to put that money to another printer. I would use them again.

I've always been that type of woman who always gets a warranty for everything in my life. In the past, when you rush to get things then they break in less than a year, you realize you should have gotten a warranty. To me, it's very important to have a warranty or little insurance for anything that you think is going to be of value for your family or your home. It's the best thing and I feel that no matter what, my money is always worth it when I buy insurance or warranty for stuff.

I had already replaced my son's device twice so it was time to get a warranty and SquareTrade was what was available at the store. Making payments to purchase the warranty was easy. Then we had to use it because my son broke his device again. I tried to go and file the claim online but that process was a bit more confusing so I requested for someone to call me and it was better over the phone. I stated that I needed to file a claim and the guy took my information. He processed everything and the check was in the mail within the next week then my son replaced the item. My extended warranty is very valuable because I do have a backup now. In my experience, Square Trade had been professional and proficient. They also had great customer service.

I will not use the Square Trade protection plan ever again. I placed a claim after having the item for just over a year. The claim was approved. I placed a claim on separate item that was damaged at the same time but didn't hear back. When I called to find out the status of the 2nd claim I was told it had been denied (I would have appreciated an email or something to that effect) and then when I questioned why one was approved and one denied, they then revoked the 1st one as well. Pretty poor performance all around (i.e. no communication on denial, approved and then revoked, and on the phone for nearly an hour so they could "research" and then revoke my claim). Most companies, when they make a mistake would try to make it right with the customer.

Anything can happen to whatever you buy. With the tablet, you can drop it or a part may not be working. When I was ordering the tablet from HSN, they asked me about getting insurance on it so I got one for two years. It was easy to pay for the warranty. I just called and did it on my card. Now the tablet’s damaged, so I’d like to return it to get it fixed. When I called up the number I got to know about SquareTrade. The guy I spoke to was very patient and nice and everything was all right. He explained to me that if they can’t fix the tablet they will find another one in the same price range or maybe I can get a refund. They sent me the receipt online but I’m supposed to download it, put it in the box and return it to them. There’s no problem with them because I’m the one that’s holding it up. I haven’t mailed my tablet back to them yet.

I purchased this plan last year when I purchased a new phone... So this year I started having problems with the phone so I file the claim online and when I got a phone call from them... The first I was told to take the phone to a place in my area to let them fix the phone and they will reimburse me even after I explained to them the phone couldn't be fixed because it was an internal issue... So I asked if the phone couldn't be fixed what was their policy. I was told I would be refunded my money back they I paid for the phone and I asked are you sure and I was told that was correct. So I took the phone to several places and I was told they wouldn't look at the phone because they didn't want to break the glass on the front or back. The phone would cost too much to repair.

My phone quit working so I had to buy another one and at the same time, a person dropped my wife’s phone and cracked the screen. I called the carrier and my wife’s phone was covered under insurance so she was able to get a new one and SquareTrade got the claim going that day. It was great. I received a new phone in just a couple of days and I was very satisfied. I was very impressed with their service.

When I ordered my phone through Home Shopping Network, they told me that there there was a warranty to go with it if I wanted to purchase it. SquareTrade was all that was offered and I had to give the network whatever the payment was for the phone plus $34 for the warranty. I have never owned a Samsung phone before and I want to make sure that if I dropped it I could get it repaired or replaced. I filed a claim with SquareTrade because my phone didn't seem to hold a charge as long as it had been in the past. They told me what to do in order to get everything taken care of but when they told me I had to send my phone back first and I was going to be without a phone, I changed my mind. I would have to go and purchase a whole other phone and I was going to have to go through trying to put all of the contacts and all of the information back to it. They were going to send me the money for it but I didn't want to do that. So I just kept my phone.

I purchased an HTC One M8 phone this year from eBay: itsworthmore seller and added the SquareTrade Warranty. It was a used phone so I figured that by purchasing an additional warranty would serve us well in the future! Well I was wrong! The cell was working up until 3 to maybe 3 1/2 weeks into having it. The phone would lose charge from 75% to 15% within seconds. It would make a funny popping sound and then turn right off. It started showing signs of software problem as well. It tried updating google services and it just plain stopped working around the 5th week we had it. It slowly started to show signs of defects but it was pretty prominent after a month of having it. We tried a hard reset and it worked fine but then within a few days, it started to act up again. This was back in late July. Finally I gave in and called SquareTrade figuring they would help me with this problem. My claim was denied!

I bought a few things, including phones for my granddaughter and the place where I got them sent me to SquareTrade for a warranty. Purchasing an electronic device warranty online is easy. When my granddaughter had dropped her phone, I called them in and went online to file a claim. They sent a check right away. My overall experience with SquareTrade is excellent, and having an extended electronic warranty is very valuable.

I acquire warranties for mobile devices because of the many risks that they bring with them and I have multiple users in my family. I've used different warranty providers and at that time, SquareTrade looked like a good value. I had a good experience with the representative when I purchased it online from their site and it was very easy. When I made a claim, they sent a replacement phone. There was a $75 deductible. The value decreases over time as the value of the phone decreases. It’s very valuable. Plus, they’re responsive and helpful. I would recommend them.

The tire on my daughter's quad had busted. SquareTrade wasn't able to give the tire but I was able to do a report and just exchange the whole car. Everything was good.

I thought it was a good idea to purchase a warranty for my tablet, so I bought one from Square Trade through Costco. I paid the warranty up front and the interaction I had with the rep was excellent. When I filed a claim, their customer service was able to assist me with my issue at that time.

My aunt uses SquareTrade all the time and had bought me a blender. She also got the warranty for me as a present. There's a number in the manual that they give with the contract. I could call that number and speak with somebody. I answered a few questions when I called for a claim, they got me a new blender and sent me a check through the mail. I got my money back and I got to get a new one. They’re very good to work with. For the money, it's worth it and I had a very good experience with it.

I purchased a two year warranty policy on 7/30/2015. My confirmation email was at 8:54 am and states coverage to start 7/31/2015 and end on 7/31/17. I have never received any reminder emails from them about renewing. I tried to renew online but it didn't recognize my policy number. So I called about 15 minutes ago (7/31/2017 11:34 am) and they say my warranty already expired because of the TIME IT STARTED and they won't renew my policy. Seems to me it should be covered until midnight at least... I will never do business with them again! It seems to me if I was willing to give them more money and they declined, can you imagine getting them to replace your phone if it's damaged? Thank God I never had a claim! NEVER AGAIN!

I bought an electronic toy and it’s not a 100% sure that it will work always. My son is playing with it every day and if it breaks, I could refund my money so I got a warranty from SquareTrade through Toys R Us. The guy who talked to me was really good and making the payment was very easy because it already charges to my Toys R Us credit card. Then, I had to file a claim and when I called their company, the guy who talked to me was really nice. I told him the problem and he gave me a confirmation that I have to accept and sign it and in a few days, I received a check. The warranty is really valuable and their company is great. I’ll definitely recommend it to my friends.

I cancelled 5 SquareTrade policies back in March 2017 and now we are in mid July 2017 and I am still looking for my refund check. I have called and spoke with them and emailed copies of the documents they have asked for five separate times, every time I get someone on the phone I go through the explanation process again. I have spent hours on the phone with them trying to get a refund of two-hundred eighty dollars back without any success, the first line of phone support I believe are trying to help but they don't have the checkbook. I have been in a discussion and on hold again with support as I type this complaint, I will again waste an hour on this call to receive a promise that will be worthless.

I purchased my LG 47" LED HD TV from Amazon nearly 4 yrs ago. Last February the LED lights blew out and I filed a claim. Relatively simple, just call the number, provide the information, run some troubleshooting test. I live in a rural location and had to take it to a repair shop. Wayne ** was very helpful and well informed on the subject. After contacting SquareTrade with his price on the repair, my TV was replaced with a brand new LG. It was a little bigger, 1 HDMI port vs 3, but given my warranty was due to expire in August of 17, that $75 extended warranty is worth the cost.

I submitted a claim to SquareTrade but they wanted me to take the device to a service center which was in the next town. They said that that’s who took SquareTrade, but when I called the company, they said they did not. I would have to pay for it myself and then SquareTrade would reimburse me. But I ended up sending it in and they let me know that it couldn’t be fixed. They just didn’t have a check for the cost of the phone. Still, the process of the claim was easy and having an extended warranty is very valuable. Overall, I was happy and very satisfied with SquareTrade.

I am impressed by the customer service I received and how quickly I received my refund check for an item I bought from Sam's Club over a year ago. The extended warranty wasn't expensive but it paid for itself when the Canon printer decided to go south on me; pleased as we barely printed a half of ream of paper in 14 months.

SquareTrade was offered through the vendor that I purchased my phone from. Whenever I submit a claim, it’s super easy. My experience with them has been great.

I am very satisfied with your work. I would recommend to everyone. I received a new Fitbit and very pleased. The time frame was absolutely amazing. Thank you for a job well done! I made a phone call. The representative was very helpful to me and talked me through the proper steps. Thanks again.

The NuVision tablet wouldn't turn on. So I called SquareTrade to make a claim on it the tablet. The first person help try to help me get my tablet working. I was at work so he send me a email to follow to see if I could get my tablet work. It didn't work so, the next day I call again, talked to another person, told him that did work with that email the first person send me. The second time I send the tablet in so they could fix. Your company is great!!!

I purchased my son’s iPhone and it came along with a SquareTrade warranty. He dropped it and the screen broke. I called one day and the lady was very helpful. SquareTrade's customer service is great. They kind of walked me through the process so I'm very satisfied. Every time I call, the experience has been beautiful. SquareTrade is a great team.

Everything was fine, they called me to know more about the problem, I explained And everything went fine. Also every process was well informed, the letter can not be sent to my home but they told me And I have another direction And everything was fine. Thank you.

I was never so happy to have taken the SquareTrade warranty on my chair at Staples! After 2 years my chair broke in a way they couldn't fix. I received my money back within a week! I will never be without it again and will always buy at Staples!

I am 4 years into a 5 year warranty on a Samsung stove. The front digital panel and thermistor in oven went out. Warranty claim handled quickly and with no hassles. I have always been pleased with your customer service.

I filed a claim because my Epson printer was not functioning correctly. At first I was hesitant to call, I was afraid of getting the run around about the warranty. I was very satisfied with how quickly my issue was resolved. I repurchased my Epson printer and didn't hesitate to purchase the warranty again. Thank you so much for the amazing service.

I've had to have my wife's phone fixed 3 times and they fixed it with no problems. Service was fast, friendly and I have my product back within a week. It's hard to get good service. The SquareTrade makes it easy. No hassle, no fuss just good service. Thank you guys.

Great product, great service and turnaround value for monies spent. Good on the phone. Only problem is there should not be a requirement for how long my response should be. This is becoming quite aggravating if I got submit one more time and it doesn't go through my thoughts on how good the service is will change.

I contacted SquareTrade because my coffee maker was not working after 4 months. They in turn contacted the manufacturer and the manufacturer said they would replace the coffee maker. That was on June 2nd and I have not yet received a new coffee maker. If I do not get it soon I will contact SquareTrade again. The employee I spoke to was very helpful and spoke English.

I had a faulty Cuisinart coffeemaker which the manufacturer replaced. SquareTrade was most helpful in transferring my previous product to the current policy with ease. Everyone I spoke to was professional, kind, friendly, and productive. I expected difficulties but not materialized.

At times it felt like I was getting the runaround. But everyone I spoke with was very nice. But when it was all said and done I understand that they were just trying to do the right thing and was doing their best. Thank you SquareTrade. You did your best and no one can ask for more than your best. At the end of the day I was so thankful that I had you there for me.

Very impressed with your customer service!! I always get your warranty but never had to use it until now!! Thank you so much!!! My desk chair was coming apart on the arm rest and leather peeling!! I love the chair!!

Guarantee was almost two years old. Honored with no problems or hassles. All representatives I spoke with on the phone were courteous, professional and helpful. I would recommend this product to everyone and I wish it was available on more products.

We appreciated prompt attention when Epson all in one printer failed and warranty provided replacement funds. We repurchased the Epson as we liked its features and chose to buy same model. Helpful agent worked with my husband to make this happen.

You were terrific with sending a prompt refund and I do greatly appreciate it. I did ask the representative that I spoke with the first time to replace the tablet. It is my granddaughter's so she needed a new one. But when I called back the second representative stated that it had already put in as a refund and could not be changed. So we did not get a replacement. But the refund did come promptly. Thank you.

I purchased this warranty when I purchased the dehumidifier thru Amazon. When the unit quit working I contacted SquareTrade and without hesitation they returned to me my purchase price for the unit. I was very pleased with the service I received from SquareTrade.

The screen cracked when my Samsung fell. Square trade sent me a check to replace the phone. I have replaced the phone with minimal interruption. I am very happy with the service I received. I would recommend SquareTrade to everyone.

I had problem contacting Microsoft for my keyboard and was sent an email from SquareTrade saying your tech department could help. When I called your tech support department, I was told they could not help me. I still don't have a working Microsoft Ergonomic keyboard.

Excellent experience with SquareTrade! Was having issues with phone and one phone call to SquareTrade... they replaced phone and had the new one shipped immediately. Customer service was professional, polite and knowledgeable. I would highly recommend SquareTrade in the future.

Got new tv... No problem. Customer service very helpful. Thanks for the quick response with no problems. I would gladly use your services again with no qualms or hesitation. Able to get what we wanted with your assistance and caring services.

The only reason I am leaving a 3 star rating is because of the good customer service I had with SquareTrade. We had a phone that was broken and needed replacing. SquareTrade sent us three phones that were with a different carrier than we had. Once I complained loud enough about being without a phone for over a week due to their mistakes, SquareTrade agreed to mail us a check to cover the cost of a new phone. They made us whole in the end, but what I had to go through to get there was not worth it. I hope this was an isolated incident or SquareTrade won't be around long if they keep this up.

Was informed by Staples to go thru SquareTrade regarding a broken printer that was still within the warranty time frame. Although the first person I spoke to was a bit difficult to understand, the second person was clearer and very helpful. He was polite and said I would receive a refund check within about 5 to 7 days, which I did. It was a positive phone call.

I had to call SquareTrade 5 or 6 times. I went to the Apple store 3 times before I was finally told they would replace the phone with overnight mail. I was so unhappy with the experience I picked another insurance carrier for my new phone.

Laptop went dead, was not charging. Thought I needed a new one. Went to Best Buy who told me it was the battery. They recommended Batteries Plus who didn't carry them. Finally got a hold of tech support to find out only had to be reset! Tech support was very helpful and got me back on track.

Positive experience. No hassles. Quickly resolved. Staff was courteous. Initially had to contact Staples, later heard from SquareTrade. Promptly emailed me the amount to use at Staples. I was having problem submitting the original Staples invoice, they patiently waited till sent it.

SquareTrade an AWESOME plan to have. Customer service and making a claim was so easy. They handle everything for you and always tell you not to worry they will handle it. They put your mind at ease and also let you know that it will be repaired or replaced. They are quick at and your repaired item back to you. Thank you SquareTrade.

The machine was working fine for a week then all symptoms acted up again... I am sick of this machine... I have to manually shut down machine to restart it. The Ctrl, Alt, Delete does not work. I ran all malware software and I am still having the same problems...

Great customer service! Quick, fast, easy and hassle free! Would definitely recommend to a friend. My replacement phone arrived within 4 days and I was ready to use my new iPhone immediately. The experience I had with Square Trade had me thinking that all insurance companies should take the time and make the customer happy as I was with no problem whatsoever.

I'm very impressed with Square Trade. The customer service responses are quick and questions are explained with clarity. In addition, every Square Trade employee I spoke with was gracious, extremely so. I have several Square Trade contracts and will purchase Square Trade warranties in the future.