Allstate Protection Plans Reviews

I bought a washer and dryer about two and a half years ago from Home Depot, and I liked the thought of having the coverage past the manufacturer's coverage date, which is this year. So, I bought the Allstate protection plan from them as well. When I had water accumulating under the detergent door and running down the side of the unit to the floor, it was easy to file a claim through a phone call. The only thing was that the person I spoke to asked me to check the hose. I said I couldn’t and I asked her to send somebody here.

I submitted a claim with Allstate because the bottom of my LG refrigerator stopped making ice and it was not freezing. We had an error code that said FF on it. The guy came out. He replaced the fan assembly down in the freezer, which includes two fans, and he said a thermostat. It was all one big piece. He replaced it. I asked him before he left if he could turn the refrigerator back on. He didn't even plug it back in, so that concerned me. He left around 6:30 that night, and in the morning, when I woke up, there was a really loud noise coming from my kitchen, and it ended up being the replacement part. Really loud, and it was not cooling correctly again.

I bought five identical chairs. The first chair that I put in a claim for lost the hardware in one of the lower rungs. It fell out, and there was a crack in the wood. So, Allstate replaced that chair. One by one, I'm using them. They're lined up in my kitchen at the counter, so there's not a lot of activity. I’m retired and we don't have a lot of traffic flow in the house. I use this one on the end. When that one fell apart, I moved the next one down and I used that. The same thing happened. The wood didn't crack but the hardware fell out. My husband put it back in, and it fell out again. I put in a claim for the second one. I moved that chair out, moved the third one down. I couldn't believe it but after a little while, not too long of using that third one, the same hardware component fell out.

My treadmill was not working. The belt was not moving. That was when I started working with this claim. I thought that when I purchased the plan, NFM is going to send their own technician, but they directed me to SquareTrade, who directed me to Allstate. It was a big hassle what I had to go through. When I opened the claim, Allstate recommended some technician. When I went with the technician, they gave me a quote, and it was ridiculous. It is almost 200 bucks per hour.

Allstate Protection Plans very good, trustworthy, and polite. They have been with me right up front, every step of the way. It was an excellent experience. At the time, there was no one available to send when I had a problem with it. But that's because there wasn't anybody available. When I told them after a few weeks that that they should reimburse me for what I paid for it, they did that. They were very good about that. My washer would continue to drip water inside the tub even though it was shut off. They were very good about taking care of the issue right away. They were also very good about answering my questions and helping me. They didn't have anybody available at the time. They stayed in touch with me. And when I got ahold of them, they were very good, because I said I need my washer. My grandchildren live here, and I have three little kids. I have a house full. Since they didn't have anyone available, they reimbursed me.

The service tech was very professional, courteous, and respectful of our home. It’s been a few weeks and I want to tell you that not having to hold the microwave door shut is wonderful!!! Both my husband and myself are on walkers and it was difficult to stand to hold the door shut. We are still watching and waiting to see the “start?” On the microwave. Well done and thank you sooo much!!

It was an absolutely amazing experience with Allstate. I had bought an Asus laptop, and I knew, as clumsy as I and my grandchildren are, that protection plan was much needed. I bought an Allstate protection plan online and they let me know everything that I needed to know about what would be paid. It was very detailed. When I had to file a claim, it was completely online, and it was extremely easy. The turnaround time was great as well. Between mailing and getting the laptop back, it was about 20 days.

I had two claims with Allstate. One was a vacuum, and one was my pool. It was very easy to get the claim started. I got some help but it was through the chat. They were able to get me a resolution really quickly.

They sold me a protection plan which covers accidents and they denied my claim.

I recently had something repaired on my dryer. It wouldn’t work. I had a telephone number for Allstate that I called, and we went from there. In the past, it has been a little confusing because they want you to download something and send it. But that's not an easy thing for me to do. I have minimal experience doing that. But everything worked out great.

It's best to get a warranty as the new machine are not worth much anymore, I was disappointed from start to finish. I explained what the problem was given an appointment date but then I get a call from the Service Tech and was given a different date. Then they sent parts by what i explained and when the tech came out he said it wasn't that and ordered parts. So now we are going onto 10 days with this issue. And truthfully the Tech was not very professional. I asked question that he could not answer and when he came the 2nd time to do the repair with the parts he said he needed (which did not fix the problem) he was on his phone the whole time. And after all that I had to call once again to see what the status of the repair was and was told I would know within 24 hours whether it would be serviced or a reimbursement would be made. Lets just say it was a very long 2 weeks.

I have a Google 6a Pixel and through the Home Shopping Network, I purchased an added protection plan. There have been two claims filed since and the customer service through Allstate has been excellent. We had a cracked screen for one of the claims, and they replaced it. The screen had a green tint to it. They said, “Oh, maybe it was the manufacturer’s.” So, they replaced it a second time, but the screen always had a green tint in high-intensity situations. Anytime the screen was supposed to be white, it looked like a tint of green.

The Allstate protection plan was an add-on when I purchased the couch. I thought it would be useful if there was any damage, so I got it. When the couch became worn out and unusable, I filed a claim through the website. It was easy and straightforward. It just asked for pictures and some other information. They sent someone to check the condition, but the claim wasn't approved. I received an email saying they couldn't proceed because the foam wasn't covered under the protection plan.

6 weeks and calls to Costco it's clear Allstate, Square Trade and Costco are attempting to scam people with extended warranties. I have a $1.5k 75" LG TV that Allstate quickly diagnosed as a bad screen. "Don't worry. We will help you get a replacement," they said. After they offered an inferior TV $600 at any local retail location I refused to accept an inferior product. Magically they came back following my next call with a comparable TV. I accepted the replacement within 45 minutes. Suddenly they came back and said that TV is no longer available. Now weeks later they offer an inferior TV. I say no. They go silent. I call again. They assure me it will get addressed if I will wait one day to the senior team to review. I will get an email from the team.

The icemaker quit working and it's under contract with Allstate. I submitted a claim on the phone and the reps I talked to were wonderful. Then, the techs came out and discovered they needed a part, so they ordered the part and came back. But they sent the wrong part, so they made another appointment. In the meantime, during the second trip, they fixed the icemaker, so it would work for a little while, but they didn't guarantee it. Finally, after a month, they got the icemaker repaired and since then, it's been working fine. All in all, Allstate's reps were very obliging, but the situation was very complicated. I've used the warranty before and my experience has always been great. Also, I got a $50 check to reimburse me for all the trouble I had getting the icemaker fixed.

I had a bad experience with an Ebay seller who sold me a defective Ipod. Instead of replacing it, he put in a claim in my Allstate insurance and received the money. 7 months later, I never got an explanation from Allstate how this seller got away with this. I'm still waiting for an explanation why this man collected for a claim under my name and I still have a defective Ipod.

I submitted a claim with Allstate for my daughter’s bicycle. The brake wire disconnected, and one of the brake pads fell off. It was a simple fix they could have done, but they offered a new bike. I was like, "Okay." Then, they only had one bike option. So I took that bike option, and then that bike was too expensive. It was more money than the bike that I bought. It was maybe $15 more.

Having an extended warranty is very helpful. In 2024, I purchased a video game console and got an Allstate protection plan. Recently, I also purchased a laptop power adapter and an Allstate protection plan for safety purposes. Suddenly, the video game console stopped working. I tried all the options I was given, like switching off the power, then disconnecting and connecting again, but it never connected. When I filed a claim, I just opened the website, entered my console name, item ID, and some basic details, then they told me to do some checks to make it function, but it didn't happen. They approved the claim immediately and sent a new one. Overall, Allstate is good. Purchasing a plan is easy. We can just select when we purchase an item and the claims process is also very smooth.

The product charges now, and I am happy about that. However, it’s pretty difficult to get the charger into the new port. Disappointing considering my four year old granddaughter will now struggle to use the device. We have “trained” her to plug the device in to charge when the battery gets low….not so sure she will be able to do that now.

My issue is with the corporate headquarters that refuse to accept my letter. It was addressed to President of Allstate the first time. The time I sent it to the executive vice president. Both offices refused to accept my letter that I sent by certified mail. I have requested them to change my agent on all of my policies.

I would not recommend Allstate protection to anyone. The tech came out because my oven was cooking too fast. He turned it on at 350 and his meter showed a reading of 358. He then said maybe the reading is higher because I recently cleaned my oven. Then he said I need to clean my oven once a month which makes no sense because I don't cook on it often at all. The tech couldn't even set the clock on my range. I don't recommend this plan at all if they're going to use techs that really don't know what they're doing.

We have been without a microwave now for over two weeks. Just when I think we are done submitting paperwork and answering emails, more requests come in which further delays us purchasing a new appliance. For example, we accepted the Home Depot gift card option which stated it would be emailed within ONE day of our acceptance. Now we get an affidavit to fill out and return, adding an additional couple of days to the process. You could better serve your clients by thinking in a parallel fashion rather than serially as this saves time.

Very happy with the plan I have. My cell phone was cracked and also wasn't working right. They were very quick to take care of my issue & sent a replacement phone for me promptly. No problems at all. I have used my plan before with good results. Thank you.

The process was easy, and everyone was very nice and professional. The delivery of the replacement bed was very smooth, and the team kept me informed. I am very glad that I took out the insurance because my original bed broke about 3 weeks before the policy expired.

I got protection for my kitchen stools because they're used very frequently in the kitchen. When I had a claim for the stools, the item was out of stock. I was afraid they were going to replace it with a different stool and it wouldn't match. I kept calling Allstate and they kept telling me they were emailing me things, but then I never got the email. So, it took quite a number of attempts to get this rectified. Then finally, I did. The reps were very pleasant. The only problem was they kept saying they were emailing me things, but I never got the emails.

I filed a claim with Allstate for eyeglass lenses that were scratched. I did it through Sam's, where I purchased the glasses. I was having another set done, and they told me that my lenses were scratched. I had them inspect them, and they assisted me with what I needed to do. The process was easy and I got replacement of the lenses. Allstate credited me a credit with Sam's. I took that credit back to Sam's, and they sent the prescription in to have the new lenses made. Then they put them in the frames, called me and told me to come pick them up.

I got an Allstate plan with the lawnmower that I purchased. I had to file a warranty claim on it. One day, I went to start the lawnmower, and it wasn't pulling the cord back. So, I took off the top to see if I could see through the metal grid a bit better. It's called like a starter pull. It was getting caught. There's this metal fan that spins to start it, and when I pulled it back, it would eject partially out of the cylinder, and it would get caught on the metal. I filed that to them with that information. I just did it all online with the text messaging with the agent.

When I purchased my washer and dryer, there was an option for an extended warranty with Allstate. So, I did it through Costco's website. When I had a claim, I had an excellent experience. I made the phone call first, then they sent me an email with a link, so I would be able to see what was my claim status. They were pretty fast and they sent professionals who were able to repair the damaged washer that I had. And so far, it's been great.

I submitted a claim for a mini electric stove. I was working with it. I fully charged the batteries, and they just lasted for five minutes. They just ran out of power on both batteries. I called Walmart first, ‘cause I purchased that item there. As I purchased the protection plan, they told me that I have to start doing that procedure with Allstate, and I was directed to their web page. But with my claim, I had to do it five times ‘cause I wasn't able to do it. It was something with their system. ‘Cause I followed the same procedure that the web page has, and at some point, it got kind of stuck, and I couldn't keep going on till the fifth time.

I purchased the warranty for my grandson's tablet. I made a claim online when the power button quit working. The process was a little confusing. Then they sent me a cheap tablet, because they replaced this tablet with a cheaper tablet, and that tablet's broken. It's not the same tablet, and that tablet's already broken. He had it for a day, and it broke.