Allstate Protection Plans Reviews

I never had a fountain last me five years. So, I decided to get an Allstate protection plan for the outdoor fountain that I recently purchased. I got the plan through Wayfair. The fountain has a pump in the bottom that pumps up water through a hose, then it goes to the top, and water comes out. But the hose disconnected somehow from the top of the fountain, and the top of that fountain was not removable. So, there was no way to get that hose back onto whatever connection there was at the top. I tried but it was too small to get a hand up there. So, there was no way to repair that. I talked to Wayfair first and they told me that I should file a claim with Allstate. I did that online and it was a no-brainer. Then before I knew it, they said they were going to send me a gift card for Wayfair to use for my next purchase. So, I replaced the fountain and I bought another warranty.

My recent claim with Allstate was for the washer. They decided that they didn't want to send parts, and they sent a technician to review it. The technician came out, and he couldn't really find anything wrong with it. It had been leaking. There was water underneath it, and making a loud noise. He ran it through an update and said that might fix it, but it didn't. It's still leaking, and the loud noise is worse. And now, it doesn't drain.

I purchased a protection plan from Allstate for a PlayStation 4, six access controller. It's an electronic, and it's something that does get wear and tear. In the past, through PlayStation, I've experienced issues with previous controllers as far as their longevity. So, I thought it'd be good to get some sort of protection. I did recently file a claim to Allstate about a month ago. I had my nephew over. We were playing games. He had a controller, but he stepped on it, damaged some of the joysticks. It's still functional, but they were slightly damaged. So, I looked into it to see if that was something I could file a claim for. It was. Then I was provided some instruction to do that.

Was having small, dark particles on clothes and in tub after wash cycle completed. Ran 3, hot-water, cleaning cycles with Allfresh which only seemed to make it worse (more particles). Tried to get the bottom washer plate off to look for crud underneath but was unable to remove bolt. Contacted Allstate Warranty online for help, describing the problem and what I had done. Response (email) was almost immediate. Local repair service contacted me the next day, scheduled an appointment for a tech to come and further diagnose/repair the problem. He was able to remove the bottom tub plate, finding a great deal of scum needing to be cleaned out, although he said compared to others he had seen, mine was fairly clean. No other problems were found. But...

The Fitbit Luxe quit charging completely and started doing some strange things. I changed chargers and that didn't help. But I've had one before, and they only last about three years. It's just the product. The little batteries, which are small, can't be replaced. I tried submitting the ticket to Allstate online, and it’s hard to navigate unless you have a person to do it for you. The website wasn’t that easy. I just wanted to speak to a representative and I finally got to a person who could help me. I spent 30 minutes with him and we thought we had it done. Then he said their system was down and I would have to call back. I said it took me forever to get to him and I can’t call back. But we got cut off.

I called, explained that a part broke that does not need a technician to install. I can install it. The part was delivered about 10 days later and I put it in. Easy Peasy.

I was forced to pay an $89 deductible on a phone that I had used 2 1/2 months with a one year warranty. I was so promised 24 hour repair and was not updated about anything for a solid week. I was not given any updates except that my phone would be replaced not repaired.

HZ (Dispute Resolution Team),

I did not like the order parts first process before a repair technician checks the appliance. A simple repair like mine that took two weeks, should have been done in a few days. I also did not like the disconnect between the service provider and Allstate Squaretrade and the way scheduling was handled. But our service technician Shawn was very professional and pleasant.

It was a standup adjustment for my faulty equipment. Very timely.

I purchased a Galaxy S23 Ultra in August 2024 with a one-year SquareTrade protection plan (Plan# **). When the phone developed an issue, SquareTrade replaced it in August 2025. On October 8, 2026, that replacement failed: the screen went completely black and the back panel is separating from the body, with a swollen battery, a known safety hazard. I contacted SquareTrade the next day via their text support line, described the issue, and offered to provide photos. My case was escalated through a front-line agent to a supervisor (Axel).

Do NOT purchase this scam of a plan. They won’t honor it. When I googled it, even Google’s response was, “Ah yes, the Home Depot/Allstate protection plan scam.”

Seamless process. Phone people helped me identify problems. A tech was sent quickly. His Name is Calvin. He works for ITI. Smart guy who Did a very thorough job. Your company is lucky to have a man like Calvin. Explained the whole process. Taught us how to get the best out of our Samsung Tv. Did way more than required in providing value. Will be happy to recommend the insurance and the service and Calvin

I am very pleased with this protection on my TV from Walmart. They had a replacement TV so quickly. It’s done in easy steps to show the TV malfunction to the techs.

At first, I didn't like it because the procedure was very complicated, but in the end, they were able to help me.

We get a protection plan so that if something breaks, we don’t have to pay for it. This company is a fricking joke. Not only did they make us pay for the complete repair which almost cost as much as the damn dryer, but it was impossible to work with them and we basically had to do it all ourselves. Yes, they did reimburse us, but that’s not the point they’re supposed to pay for it and take care of everything.

The technician came 2 times, and the 2 times the company sent the wrong parts. Now I have had a washer, don’t worry, for 2 weeks.

It was really easy to make a claim, staff was very helpful, all done.

Y’all done amazing job. Thank y’all so very much; I really appreciate it. You all are amazing.

I purchased a protection plan on a pre-lit Christmas tree. There are very few times when I will purchase a protection plan, but this is one of those that I thought would be potentially helpful. The tree worked well last season, but it would not light up for this coming season. Allstate made the process easy. I would buy again if needed.

They can’t fix anything without actually seeing it happen. So my ice maker makes too much ice and the drawers about it freeze. They could see that the temperature was below freezing in that drawer but didn’t see food freezing in it. Why get insurance at all? Terrible!!

Have always had great service with Allstate protection plans. Highly recommend.

I was worried about a long, drawn-out process. But once I explained what had happened. They were there with a great option that was able to work for me.

I feel so elated to know that my family is covered by the Allstate Protection Plan. It is super rare when we have any electronic malfunctions, but having a company that feels like family who springs into action and be there when we need them most is top tier. Thank you for making our lives better. We couldn’t be happier with our replacement item.

Excellent service from Showtime Repairs. Very prompt. Also appreciate the very prompt reimbursement for my spoiled food. Thank you again.

Was very easy to complete. And the resolution was great. No hassle and very satisfied.

I bought a 65-inch Samsung TV from Walmart 3 years ago and also purchased 1 5 year extended warranty with Square Trade (Allstate). The TV broke. I called into Allstate; they asked me to try a few fixes, which did not work. After about 30 minutes, they told me to send a pickture and I would hear back within 24 hours. They approved the claim the next day. They gave me an option to choose from 3 new TVS--which were pretty much top of the line and not some cheaper models. I am now awaiting delivery. However, up to now, I am very impressed with the ease of the claim process and the quality of the replacement TV. My only complaints are that I cannot purchase a new extended warranty for my replacement TV and that I have to hire someone to come out and set up my replacement TV. Let's see how the delivery goes.

More than happy! We get Allstate protection plans for all our purchases!

Very disappointed with Home Depot and their Protection Plan. I paid $345 for a technician to come out and inspect/repair the issue. The very next day, the item stopped working again. I was then told by the insurance company that I needed to pay another $345, bringing my total to $690. After all of that, they are now telling me they will simply refund the warranty purchase price and cancel my warranty instead of fixing the problem. I paid for protection expecting the product to be repaired, not to keep paying out of pocket and then have the warranty canceled. What a way to scam people. This has been a terrible experience, and based on how this claim was handled, I will never shop at Home Depot or with Allstate again.

Excellent protection plan! I purchased mine with a laptop I bought on eBay. After about a year, the laptop developed an issue, so I contacted Allstate for assistance. The technician asked me to check a few things on the laptop, and within five minutes determined that it was a motherboard issue. They offered me the option to have it repaired or receive a full refund. I chose the refund, and to my surprise, the money was deposited into my bank account the very next day. Where else do you get this kind of fast, hassle-free service? Thank you, Allstate, for standing behind your protection plan!

Everything about this "service", from beginning to end is garbage. Bought a protection plan from Home Depot for hassle free 3 year service for my new Maytag dishwasher. I never buy extra services, I rather buy quality products, but the associate said they would replace my appliance in one day should I have a problem with it. Home Depot did not bother to tell me who was the company in charge of providing the service. After a year and a half it broke. Called Home Depot and they gave me a phone number to call Maytag. Maytag told me to call Home Depot. Home Depot finally gave me a number, not the name of the insurer (Allstate). The service is so bad, Allstate does not advertise it (it should be on the invoice). Called them and explained the problem. That did not work, they had no clue.

When I submitted my repair claim, I wasn't quite sure what to expect. Every agent I spoke with or had email contact with was extremely knowledgeable in the claims process, and when each person gave the exact same responses....I knew right away I was in good hands. I received repair center contacts within an hour or two of filing my claim, and was able to connect with an authorized repair center the same day. The only difficulty I experienced was when I needed to upload my paid receipt for the repairs. However 1 phone call to your agents solved that. They provided me with an email to attach my paid receipt to. Everyone was very efficient and friendly. As I think back about the various interactions, all I can say is that it's not only impressive but I'm a very happy customer, Thank You to all involved

UPDATED ON 10/6/2026: After I filed complaints with the California Attorney General's Office and posted this review, Allstate/SquareTrade contacted me by email and offered to refund the $295 I paid for the protection plan. The following day, they emailed me again stating that the refund offer was made in error and that they would not honor it, directing me instead to contact the appliance merchant.

I recently had an Allstate claim for a water heater. They were good about what the deal was that I signed up for. It was an extended warranty, and sometimes with those things it can be hard to make claim, but they recognized that it was a valid claim. They didn't make it too big of a hassle for me to make that claim and get that claim paid out so I could get a new unit. I would 100% do business with them again in the future.

Sasha and Ali were most helpful. I appreciate their patience with me. We finally got my computer to preform properly. Not 100% but very close. I only have to restart it occasionally. I'm very happy and pleased that I bought the warranty with ALLSTATE.

I have been emailing and emailing Allstate. There had to be three visits before my problem was fixed with my refrigerator freezer. The first time the Fixar guy came, he said it was fixed. As soon as he left, it was broken again. It wasn't fixed. So, they came out again. This time, the guy screwed something in the back, and it was fixed. Then Allstate, for some reason, sent a third person out. In the meantime, they had sent parts here. When the guy came, he said, "Well, it doesn't seem like I need to do anything to this freezer.” I said, "Well, they sent parts here.” He said, "Well, just keep the parts.” I told him, "No. I want them to get these parts. If we don't need them, if they don't need them on my refrigerator, I don't feel comfortable keeping them.” He wouldn't take the parts. So, I'm sitting here now with the parts. I sent an email and asked Allstate to come and get the parts, but I never heard from them.

It took 1 month to diagnose the issue with appliance and still issue is not resolved. Very poor attention to customer experience.

I bought a washing machine it through Home Depot, and I paid extra for the warranty with Allstate. It was all part of the checkout process, but it was an optional add-on. Submitting a claim was easy. I did it online and the reps got back to me quickly and took care of it. I was happy with it. The customer service was great.

Our daughter had a laptop last year that we purchased through Walmart, and it was defective. Allstate sent us the money back, and then we purchased her a new one, also with a new Allstate plan. Allstate came through and reimbursed the purchase price. My daughter was very pleasantly surprised that it went very smoothly. They helped her right away. Usually, filing a claim is not a fun thing to do, but she said the customer service was great. They got back with her right away as soon as they had looked at it. It was two weeks or so, and they let her know that they would just refund the price.

Total scam. I will NEVER buy another plan from these crooks. I have since cancelled my plan. And I knew the moment that they told me they'd get back to me on my claim, that they were looking for ways to deny it, which they did. NEVER AGAIN! People, be aware of Allstate. This "company" is run by foreigners, looking for ways to CHEAT honest Americans!