Allstate Protection Plans Reviews

I will never recommend this compay to anyone. I filed a claim on a hoverboard and got the runaround talking a old claim of a lock that I was told they would not cover. I had to present receipt and pictures of hoverboard and then was told to present pictures and receipts of lock. After presenting I was then told and asked about luggage claim. Received a message that claim was approved and now received a message they need pictures and receipt but not stating for what. A complete runaround and I feel this warranty company is a major scam artist, and something should be done about this. To take customers money and do not want to honor the claims. I will not give any stars. I would tell everyone I know to not purchase from them ever.

My landline box was covered with Allstate. When it quit working, I filed a claim over the phone and the rep who helped me out was good. I'd recommend Allstate.

I had an appt scheduled for 8/3 with an 8am-12pm time frame. I have an email stating that the appointment was CONFIRMED and there was a button to track the appointment, which also stated that the appt was CONFIRMED. At 11:15am, I didn't hear from anyone regarding the appt, so I reached out to the listed technician to find out I had no appt! Then they state they could fit me in the following day. Then a few hours later, I get a call that they don't have a technician and now need to move the appt out for days. The tech company explicitly told me that Allstate just provides a day/time that is NOT confirmed with the assigned tech company and that the customer must call to ensure an appt has been actually scheduled. I don't get it. The email and subsequent information states that the appt was CONFIRMED. Why would the information provided to the customer be incorrect? I would be leery of anyone writing a positive review here.

The Tech saw a quarter-sized puddle of water under the steam vent and said my wall was leaking and voided the warranty. The level of incompetence on this is staggering. If I could give a negative star I would.

I was supported throughout the whole thing because doing it online by myself is confusing to me. They have that option to help you do your claim person to person. I sure hope that option stays like always. Thanks so much. Be blessed everyone. Amen.

We purchased Allstate through Mint Mobile. I have an iPhone 15 protected. I did a claim, and the process was straightforward and easy. We just haven't heard back if the returned phone was processed successfully yet. The customer service is very good.

I filed a claim for headphones and it was a positive experience, but I have one negative comment. Allstate offered me the same product that I had purchased that I had trouble with. But they offered me another product that was worth less than the product that I had originally purchased. So, I didn't agree with that. But on the other hand, the process wasn't too difficult to submit a claim. It went smoothly. But I don't like the level of product that was offered as a replacement.

I'm a warranty freak. I like to put warranty on things because they come in handy. It's about $2 or $3 and if the warranties last for two to three years, you can't beat it. Throughout the years, I've replaced several pairs of earbuds through the protection plan. Recently, the earbuds stopped charging. Once I figured out what the claim was first, I went online and placed a claim there. The process was easy. However, I don't think it gave me an option to take the money instead of the replacement, 'cause the replacement sucked. I had to still end up buying me another pair. They were $20, but it was a different kind. It was compatible to my phone, which is an iPhone. This is the first time where I got the earbuds instead of the money so that I can purchase my own. Other than that, I'd tell others to sign up for Allstate.

I had two claims, a recent one for HP Printer was been completed with payment on July 15th 2026. (THANK YOU.) The 2nd claim was started March 04 2025 and it took me awhile to find a replacement for Allstate Protection Consideration. It was been completed with Like-Replacement Ordered July 19th 2026. The estimated delivery date was for July 27th 2026 and (WOW), It arrived July 22nd 2026. (THANK YOU.)

Allstate made it easy to file a claim for my refrigerator repair and provided some names of local repair providers in my area. They also made it easy to file the claim for a reimbursement. Well pleased with the service I received and would recommend this service to any of my family and friends.

It's so confusing right now because every time I look around, I'm getting something from Allstate or National General. It's just messing me up because I'm not sure what I got and what I don't have. I need to call them today because I'm supposed to have hazard insurance.

I am very satisfied with the service that was rendered. The prompt response to my claim, The communication throughout such as step by step instructions prior to shipping my item, When the item was received, Updates on the status, When the issue was resolved and Shipping back details and Notifications. Happily it was received back and the Issue was resolved. Thank you so much.

I've dealt with many protection plans; none are faster than Allstate. I had major scratches on my eyeglasses. I sent them the required information, and they sent me a refund within 2 days. I had my new glasses in less than a week. Thank you, Allstate.

Everything that I dealt with from Start to finish was great! I was updated at every step and pleased with the whole experience! The shipping process was great. I didn’t have to pay for the shipping there or back.

I got an Allstate protection plan for my washer/dryer from Home Depot and I've had to submit a claim with them twice. I did it online, then I had to call. The rep I talked to was very kind and the whole process was fine. I give them 5 stars.

Initially I was skeptical because I had issues getting ahold of support; however the system was down on your end (bad timing). The process had a checklist but it all made sense and I was happy with person who navigated me through the process and the end result.

An extra part was delivered the days after the whirlpool stove repairs. Not too sure it’s operating correctly. Supreme repair’s said to wait for another use of the oven before installing extra part or call Allstate to make another… It took very long for the oven to cook the dinner. We shall see what happens.

My claim has still not been addressed. 2 representatives have told me they were escalating. I would get an email with next steps. That has never happened. I have to now contact them again and try to figure out what can be done. I have never had any issues in the past, they have always been easy to work with.

Hey unprofessional Company Allstate - customers are in bad hands.😜 Thank you for Email and asking for my feedback. I was waiting for this email since last week. Anyway coming to the point. Allstate Protection Plan claim_**.

I've got seven different items with an Allstate protection plan. I usually purchase it online as I'm buying an item. I had one of those air fryer oven microwave combos and it was broken down. Filing a claim was easy. It was mostly through chat and they did great. I liked their services. I liked them a lot.

I have multiple purchase protection plans with Allstate. Most of my merchandise that I purchase is through Sam's Club. So, that's where a lot of my protection plans come in place because I believe that's the only one that they have to offer. So far, it's been a good experience. When I had an issue or needed to file a claim, everything worked smoothly. It's probably three steps and you're done. Then, once I got those three steps done, I was able to get my money back in about three days. I've filed claims for random incidents that happened. I was working and my glasses broke on me. So, I had to call them to file that claim, and they made the process as smooth as possible. It was very quick and easy. I was able to get my refund so that I could repurchase the glasses that broke.

Great service! From beginning to end! I’m so glad and grateful to have purchased protection. Extremely helpful, easy instructions, overall excellent experience and service! Quicker and better than I expected.

Service on a dehumidifier was quick and response great. It was replaced by a different model, making sure I was accepting this. Process and people were on the mark. If I needed assistance in filing a claim, it was available by helpful, courteous customer service people = both with chat feature and with phone assistance.

I got five power tools from Lowe's. This is my first set of electric tools I've ever purchased and I didn't know how long it would last, so I got Allstate's protection plan to try it out. Having it has been very valuable. When the drill malfunctioned, I submitted a claim online and everything was taken care of. The drill was repaired and sent back.

I sent in a claim for my refrigerator. The filter was leaking when we put a new filter in and it was wherever the filter screws into. It was a bad part. The claims process was very easy. Allstate was really good. The first time Samsung sent a part, it was shattered in the box. When the technician opened the box, the part was broken. So he had to reorder it. The whole unit that the filter screws into was leaking. So it was that whole section right inside the refrigerator. When it's all said and done, they did great. The coverage is worth it.

When dealing with Allstate, make sure that they explain everything out, they clearly understand what your problem is, and that they're going to address that problem, not everything but that problem. I had a claim for my refrigerator and it didn't work out like it should. The problem was the small tubes just freezes over and you have to chip it up to break it up. The large cubes work fine, but the small cubes don't. I told Allstate that and they supposedly sent out parts. But they sent out the wrong parts. They sent out the large cube trays and plugs, not the small ones.

Don’t ever buy an appliance through Costco and buy an extended warranty! It take hours to get an appointment. First you need to call Costco and then they connect you to Allstate, 3 1/2 hours on the phone. You need all of your receipts to send to them and then they schedule an appointment at least a week later. I had a service tech here yesterday for my dishwasher and guess what he left a part in my sink. I called today and I need to wait 2 days for someone to get back to me! Run, don’t walk from these two companies for extended warranty and appliances. Go to PC Richard. So much easier to Deal with … One phone call and done!!

Allstate was great. We had a claim on the washing machine which we thought was a lemon. GE came out within year one to fix the motherboard. Then, when it was two and a half years old, there was a problem with the motherboard again, the motor, and possibly one other thing. So, Allstate replaced it and the process was really easy. At first, I didn’t realize I had bought the extended warranty and when I did, I called them up then they told me what they needed. At one point, I told them that if they needed the other paperwork about the the first claim I did with GE, we were able to find that. They said it was still going to cost as much and we didn’t have to wait for anybody to send somebody else to us. We could call our own people and the ones that we used were pleasant.

I am deeply dissatisfied with the communication from Allstate regarding claim **. The entire experience has been defined by endless delays, and not a single representative has bothered to follow up or check whether the necessary replacement part has actually arrived. Being told to contact the technician myself while waiting over a month for a functional range is completely unacceptable. To date, the range has not been repaired.

We purchased Allstate extended warranty on our television through Walmart. After many hours on the telephone with various representatives, we still had to turn the television off and on manually every day. As senior citizens, we remember the days before remote controls. BTW, our technologically savvy son was also asked to assess the situation. After months of aggravation, we purchased a new television -- not from Walmart and not with an extended warranty from Allstate.

I purchased a protection plan from Allstate for a pool robot. The robot stopped working. When I bought it, it said it has a five-year warranty. The robot company was trying to tell me that it was a one-year warranty. It wasn't even out of warranty. Finally, they kept telling me, "No, your warranty is over.” It was a little over a year, and I was like, "Well, my receipt says I have a five-year warranty.” As far as Allstate, they didn't give me a hard time with my claim. They just paid it. They sent me a check. I'm very happy.

I have been attempting to file a claim for my mini refrigerator for the past 10 days. Chat support, after speaking to THREE agents insisted that it was still covered for a year via Frigidaire, but it is NOT. I received an email from Frigidaire/Curtis and was advised that it is no longer covered. In speaking to another SquareTrade agent via phone again, he called Frigidaire and the Frigidaire agent confirmed that it is not covered. But, the Square Trade agent hung up on me. Today, I spoke to another agent and he filed a new claim. And, again, I was advised it was still covered under the manufacturer. I have an email stating that is was only covered for 180 days and it is 2 months past that, but Allstate, for whatever reason, still insists that its covered for a year and does not want to believe otherwise, therefore, will not accept my claim. Incompetent representatives and/or company.

I no longer recommend this company. I have had nothing but problems. One example of this is when trying to cancel plans. I have several from items I purchased on eBay. If I try to cancel on eBay, I get a message to cancel using the Allstate site. If I try to cancel them on the Allstate site I get a message to cancel on eBay so it's an infinity loop. I tried to contact the business using eBay messages but I get a message that this customer has chosen to not receive messages. I have now opened a case with the BBB and will make sure and leave my review on sites so others know to save their money. This business will not stand behind their warranties.

Great experience, thank you Allstate for your excellent service. I highly recommend. Fantastic customer service! I was looking for a specific item, and the associate spent 20 minutes helping me find the exact right fit without making me feel rushed.

I had an issue with my dishwasher showing error code AE, which indicates water not draining properly. I explained during my initial call that I had observed water overflowing, and that the nozzle assembly would come off whenever this happened. Allstate promptly scheduled a technician visit and initially arranged for a drain pump replacement. However, during the visit, the technician correctly identified that the issue was with the nozzle arm—something I had mentioned earlier—and arranged for the correct part to be ordered.

I recently filed a claim with Allstate for a cellphone that froze up. Allstate did good. The process was easy.

My phone call was answered by someone who was polite, knowledgeable and concise. The charging port on my Samsung tablet was replaced and my tablet was returned to me promptly, in approximately 1 week.

I had to call 2 weeks later to ask what was going on with my claim. They helped in getting a refund, not fixable. The person who i talked to said they were gonna issue check, which I did receive 5 days later.

Friendly and knowledgeable. They helped me obtain my refund as fast as they could. I just wish sometimes they could be a little quicker on the weekends and holidays in responding. Overall, my concerns were addressed and resolved in a caring and professional way.

I have used Allstate for many products. My claim was easy and the resolution was the perfect outcome. Am very happy with the end result. I filed my claim and got a solution within 24hrs. Fast easy and very satisfactory. Agent was great also.

Aside from the frustration of being forced to give info to an AI agent that didn't relay anything to the human agent when they picked up, the process was easy and generally clear. I was given my reimbursements for spoiled food and service tech call in a timely fashion once I submitted the receipts. I would not buy a major appliance built today without a coverage plan.

It took several calls to be able to speak with a representative to file my claim. Unable to do it online. Once I was able to speak to a person, they were very helpful and knowledgeable. But all in all I am satisfied with the outcome.

I couldn’t be happier with my experience with Allstate Protection Plans and SquareTrade. From the moment I filed my claim to the day I received my laptop back, the entire process was smooth, professional, and well communicated. The repair was completed quickly, and my laptop was returned in excellent working condition. One thing I was especially concerned about was my SSD and personal data. They returned my SSD exactly as expected, which gave me tremendous peace of mind. I really appreciated the care they took with my device throughout the process. This was my first time filing a claim, and the experience exceeded my expectations from start to finish. I wouldn’t hesitate to purchase another Allstate Protection Plan in the future and highly recommend them to anyone looking for reliable device protection.

Very very very poor service and help with a claim. Just filling & getting a repair guy to come was a nightmare & then he wouldn't come back. Said it was too far 'cause I live out in the country. They finally sent someone else who took half the parts with him in box instead of installing. AND THEN IT BROKE AGAIN & THE WARRANTY HAD RAN OUT SO THEY SAY THEY WON'T HONOR ANYTHING!!!

The washing machine recently stopped draining. I was pleasantly surprised when I filed the claim with Allstate. They called me once, and they connected me with a service person. He communicated excellently when he would come within the 10-minute range. It was done at a house that I don't live in right now, and he did an excellent job. Explained everything, was very quick, cleaned up.

Everything was successful. Allstate replaced the tv in a week. However, it was the lowest of the low, quality-wise. They didn't make our previous one anymore. It was five years old. The replacement was equal to that but there were a lot better ones. But I'm happy.

Submitting a claim with Allstate was easy. I just went online. I ended up having to call and talk to somebody about it. They handled it nicely. They compensated me. They said that it was still under the extra warranty that I had purchased. And they also said if I had any other questions, to let them know. Everything worked out well. It was also faster than I expected. Their price was good too. I was very pleased.

I purchased a canopy. The cashier asked if I'd like the protection plan. I purchased the plan. I tried to file a claim this last week. First Walmart sold us an electronic policy. It took about a week to fix that. I finally was able to file a claim. It was accepted and by email told a replacement was on its way. The next day I received an email that stated the claim was denied as the damage was weather related. What other damage can happen to a canopy???? I'm out the cost of the canopy that only was used for 2 months and the cost of the policy. Thanks Allstate AND walmart for absolutely nothing.

My experience with Allstate was great. I had a claim for my door lock’s keypads. I was assisted online. They called me. I had to do some stuff with the lock online and make sure it worked or wasn't working. And we did feedback back and forth, and then they closed it out pretty quickly. I didn't have to wait a week or two, ‘cause you can't take a lock off of a door until you have a new one. I had to go purchase the other one first before.

My Whirlpool refrigerator quit cooling Thursday night 7/2/2026 and by Friday morning the food in my freezer was defrosted and items in the upper portion warm. I called Allstate and was given a Claim #**, and told to call back Monday 7/6 to set repair. I started calling at 7:02 am on 7/6 and have been bounced from Allstate to SquareTrade, to Whirlpool, back to Allstate. I have spoken with numerous agents at all 3 companies. Somewhere along the line the Claim ID was changed to the one ending in 37. I kept getting emails from Allstate to call and when I tried, the whole process started all over. I got great lip-service from the agents saying such things as "let me connect you to our team for an appointment". Then I would be disconnected.

I have to interact too many times to fix the address from physical to mailing address too many times and you guys keep sending the refund to the physical address where I do not receive mail from USPS. The customer assistance are great but performing a switch not so great. Waiting since the 22 of June that refund was approved.

I bought an LG refrigerator, and I bought an Allstate plan for it because of the size and the brand. I had to file a claim when the freezer wouldn’t defrost. It was pretty easy to file the claim. The customer service team was good. There was a lot to go through because there were several claims on top of one another because of the refrigerator. Then it didn't get fixed, and I had to get a new refrigerator, and the new refrigerator is of lesser value than the first refrigerator. It's making a loud sound, and I don't know who to call. I don't even know if it has a warranty like the first one did. So, I'm kind of off about it right now.

They was right on time. I had no problem with anything. They solve my problem very fast. I got my new phone in great time then when I got my new phone they helped me get it set up. The instructed was real nice and very in patient with me. Thanks for all your help.

I still don't have my replacement phone. No one seems to know who is responsible for sending it out. My deductible has been paid since the day I filed my claim. It's going on 2 weeks of this. I've emailed and called multiple times. I sent pictures and did everything they have asked of me. I've never had this problem before. I really wish someone could handle this matter for me.

I really appreciate all that ya'll so for us. Thank you. Dealing with an actual human was wonderful. I am so glad that ya'll still employ humans. The AI was of no help to me, it did not understand me. Honestly even if it did I would still rather speak with the wonderful souls that you employ. The product came in fully functional.

This claim at first was a bit hectic; but that was not the fault of Allstate it was Home Depot. Once I started the process it was very easy and reimbursement came within 12 hours. I am very impressed with AllState.

I went online to submit receipt for my dryer repair and get reimbursed. I provided my email but the website doesn't even open the claim. It was just frozen on that page. I tried multiple times and used Safari, Chrome and Microsoft browser but still wouldn't go through. I finally had to email the claims team and sent them the paperwork. I am hoping that they will process it.

I don't know where the claim number is. I had a spring fall out of my chair 8 days after the original problem. Allstate decided at that point to replace the chair because the cost was greater than the original chair. I haven't yet received the replacement chair.

Once I finally got someone on chat to listen and explained the window AC was not working and there was no one that would work on. Which took me over a month a file another claim. They finally paid off.

Response was immediately after submitting my claim. Stacy ** was my claims adjuster. She was very professional and eager to help. Not for a chance did she give me a hard time or was difficult to work with. Extremely pleasant and productive. She explained to me my options and timeline regarding my claim. If every claim specialist worked at her pace and professionalism the world would be a nicer place. Allstate insurance was prompted and I literally have no complaints.

Customer service was great and they answered my questions. I would always have this service, I would highly recommend this service, they answered the phone quickly and they are very knowledgeable, customer service is great.

I submitted a claim with Allstate because there was a crack in the soap dish in the washing machine. On the dryer, the door wouldn't close either. It was easy to submit the claim. Their customer service was good. Allstate is good to have, and the price was worth it.

I purchased Allstate for a TV through Costco and I filed a claim when I noticed the black line that was running down the side of the TV. I wasn't sure why. So, I took pictures and sent them to Allstate. Their process was good and very simple. I was able to go on the website and it was very easy to file the claim. Then they emailed me back right away and I provided the information that they were asking for. They got back to me and they were able to resolve it really quickly. They were all very friendly and overall, it was a great experience.

I have a claim pending. I am supposed to get a mail label to send my property in to be fixed. I have not received it. I called back and am still waiting on my email telling me they are sending it again!

Fast, friendly, courteous, service. Very prompt response. Makes it worthwhile to buy the extended warranty coverage. Going to buy another hedge trimmer and will be sure to purchase the extended warranty.

I am very pleased with the way my claim was handled. It was handled in a very timely manner. I received a great replacement and it still fit my case I had purchased for the initial iPad.

This was the best protection plan I’ve had. Handled quickly and easily; great communication via email. After I sent my item in, it took less than 24 hours to receive a gift card back for the replacement value. When I replaced my item, I made sure to go ahead and purchase an Allstate plan with it.

I scratched a pair of glasses accidentally. They were covered by an Allstate protection plan, so I submitted a claim. I had Allstate's brochure and I went to Sam's Club because they were the one that issued the plan. I asked them to help me and tell me what I needed to do to file the claim. The associate there was very helpful. They showed me the email to start the claim with and that was how I started it. The process was easy and I had no issues. Allstate accepted the claim and it took a matter of about 10 days before they sent a gift card, which had the exact amount that would take care of getting a new pair of the same type of glasses. It was very pleasant experience. For the type of claim that I had, I would totally recommend Allstate. Their price was reasonable, too.

I bought an electronic chair and it works. I got an Allstate policy for it and I submitted a claim because it had a mark on it. Then, the techs came and fixed it. Overall, Allstate is good and I was satisfied with their service. They get 5 stars for me.

My pressure washer started leaking gas from under the tank, so I tried to file a claim. They told me—almost instantly—that it wasn't covered. Considering how much they charge for insurance, it’s terrible that they don't stand behind it. Honestly, I’m never buying their insurance again. When you buy insurance, you expect them to fix the problem; instead, the warranty doesn't cover it, and the insurance is bad. Allstate is not a good insurance company.

I purchased an extended warranty when purchasing a washer dryer combo online from Home Depot. It was a Maytag commercial top loader, see pics for model number. At 18 months the motherboard on the washing machine went out, the manufacturer warranty is worthless after 12 months, BUYER beware! I tried to use my protection plan from Allstate and they informed me the coverage only applied to 1 of the 2 appliances I purchased, apparently they choose which one, because I certainly didn’t select it. I had no idea I needed to until I needed the “protection”. If you are considering purchasing a Maytag washer, DONT! If you do, don’t bother with this worthless “protection plan” save your $225.00 for the local appliance repairman. Any company where a supervisor has 2 business days to return a call to a customer is an immediate red flag, just wanted to save someone else the fruitless hassle.

My experience was professional, promise and quick. The turn around for repair was less than 2 wks. There was no hassle regarding how my laptop was damaged.. It was repaired and sent back good as new.

I have always purchased the Allstate insurance on any product if it is offered. I filed my claim online for scratched lenses on my glasses. I was surprised when I received an email just a few hours later with that my claim had been approved and I would receive another email with an affidavit attached to sign, which word complete my claim. Shortly after I signed the affidavit, I received an email that my check was in the mail and I would receive it within seven days. Lo and behold, i received the check within five days. Allstate insurance has always been at positive experience for me.

Amazing customer service. I had a problem with my PS5 controller and it would have stuck drift while trying to play the games. The online chat helped me troubleshoot step by step and once the problem wasn’t easily fixable, a replacement was sent right away. I was given the option to choose a replacement of my personal liking based on the options provided. Not only did the option include the same exact remote control I had purchased but a few other color combinations as well. Thank you Allstate!

I have Allstate for a few items, but recently, I purchased another plan for a desk. It was damaged so I did a claim. It was easy. I've been using Allstate for a few years now, and I've never had an issue. I like to get it for everything I get.

Allstate Protection Plans did a very good job. I bought the washing machine through Home Depot, and I was not aware that Allstate was underwriting the warranty until I read into the information. They offered it to me, and I accepted it. I filed a claim for the washing machine over the phone. I've never done one of these before, but the gentleman I talked to was very considerate. Allstate had the unit fixed. Go ahead and do it.

I had to send my granddaughter's game back because it would not charge and the situation was resolved very quickly. I am very pleased with my Allstate Protection Plans and thank you for a quick and easy remedy. Thank you.

I’ve purchased several protection plans from Allstate. It's usually been through Home Depot on any kind of major appliance. So, I've had Allstate on refrigerators, washers, dryers, microwaves, and dishwashers. Most recently, I had to use the claim for a washer that I had purchased for my kiddos. The process worked really well. We had several repairs done through the warranty service through Allstate. It was just getting to the point where it was like the machine was breaking down every six months. At that point, I was like, “When do we make a decision that we just need to replace the machine?”

⭐☆☆☆☆ (1 Star). If I could give zero stars, I would. My experience with SquareTrade has been nothing short of unacceptable. I have been attempting to resolve a simple reimbursement issue since June 2, and after numerous phone calls, emails, and repeated requests for the very same documentation, I am still without a resolution. My approved $139 reimbursement has never been refunded, despite multiple assurances that the accounting team would handle the matter. Every conversation ends with the same empty promise, yet nothing ever happens. Instead, I continue to receive requests to resubmit documents that have already been provided several times. It’s clear that no one is reviewing the claim history before responding.

Well all I have to say is the worst guarantee ever. I paid $468 dollar for my air conditioner at Home Depot and almost $ 80 dollars for protection plan that will be ALLSTATE, and all I get was $19.99. Please people don't buy ALLSTATE. Protection plan don't work..

I submitted a claim with Allstate for an office gaming chair. I’ve been using it when I'm on the laptop or the desktop. I went to use it one day, then I sat back to rest my arms, and the arm snapped. At first, I was having problems submitting the claim. The pictures weren't uploading or loading right. But once that got going, there was a delay, and then I forgot about the claim. But I did, "Oh, wait. I haven't heard from them." And immediately, they responded; they offered to send the chair or money for another one. I opted for the gift card because I was going to go pick out another one. I'm very satisfied with Allstate.

I bought a refrigerator from Home Depot. The freezer stopped freezing, and the refrigerator lowered the temperature. We had called in to find out what was going on, and Allstate sent out a guy. He checked it out and said the compressor is burning out. They would make me a deal, return me the price of the freezer, because nobody could fix it, but it would cost me at least 800 more dollars to replace the same refrigerator. Realizing that there was a five-year warranty on the compressor and sealed system from GE, I called them, and they're going to replace my refrigerator because they can't find a technician.

I called Allstate to file a claim for my dryer, and I had good interaction with their rep. They had the dryer repaired and it's been good since then.

I've known about Allstate for a while. I love their protection plan. It was for a Roku smart home 360 indoor camera. I try to tell all my friends it's worth getting a protection plan. My girlfriend's son did not purchase one. A couple of weeks later, his screen shattered on his TV. It somehow fell off the TV stand. I said, "Did you buy a warranty?" He said, "No." I said, "Oh, my God. You should've." He went to buy another TV, but still he did not. It was his PAYE that did not purchase the plan either both times. The PAYE isn't looking out for the best of his interest. I try to encourage him to get a warranty. I said, "Dude, no matter what, you buy a warranty."

The service tech was very professional, courteous, and respectful of our home. It’s been a few weeks and I want to tell you that not having to hold the microwave door shut is wonderful!!! Both my husband and myself are on walkers and it was difficult to stand to hold the door shut. We are still watching and waiting to see the “start?” On the microwave. Well done and thank you sooo much!!

There was a tear in the leg part of the recliner. I sent in a claim online. The claims process was a little difficult. After I sent the claim in, it took about a week and a half because they kept going back and forth. They replaced the recliner. But they didn't answer my question. Other than that, I was satisfied with my experience. Getting the warranty was worth it.

One of the top corners of my eyeglasses was scratched. I did a claim on it through Allstate. I went back to the optical place where I got the warranty from, and the process was difficult at first. It would send you a link, and the link would not load. If you touch the link, it wouldn't light up. If you double-tapped it, it only made the image larger. So, it just did not work. That was the toughest part where I had to back out and try it again. I had to look up the Allstate link and type it in myself. I spoke to one of their agents at the very end. The person was able to walk me through it, and everything was fine from there. They processed the claim after I had to continue to send the pictures. It was hard to send a picture without my glasses to take the picture, but it was taken care of.

I called Wayfair for my claim with Allstate and it was easy. I had some damage on the chairs and they sent me new ones. I had no problem with them. Everything was excellent and I would definitely use it again.

I purchased my mother's watch online. They gave an option to purchase an Allstate warranty when checking out. The watch stopped working not until a year after I got it. I filed the claim, but things happened to where I didn't have a chance to submit the watch. So, I submitted it not too long ago. It was easy. Everything was online, so everything went smoothly. It was a great experience. Allstate had it repaired.

We filed a claim with Allstate for our television. Everything turned out great. Once they approved the replacement of the television, they sent us an email saying that they did approve the claim, and they did. The girl did a prompt-through with my husband to check different things on the television to see if it was just in the settings or the programming.

Allstate gave me options and a couple of them were corded but mine was a cordless. Since I couldn't find one that I liked, they said they were giving me a refund. However, I still have not received the refund and it's been about three weeks now. They said they were going to send me a check for the amount that I paid for it. The amount that they said they're sending me in the check is not the amount that I paid for the vacuum but I'm not worried about that. I just want whatever was promised.

I filed a claim with Allstate because my TV stopped working. It was very easy. And I'm handicapped. It's my big camper TV, and they wanted me to go take pictures of everything, and I can't do that. But I just explained what happened, and they paid it without me having to send in the papers. So, that was nice.

It was an absolutely amazing experience with Allstate. I had bought an Asus laptop, and I knew, as clumsy as I and my grandchildren are, that protection plan was much needed. I bought an Allstate protection plan online and they let me know everything that I needed to know about what would be paid. It was very detailed. When I had to file a claim, it was completely online, and it was extremely easy. The turnaround time was great as well. Between mailing and getting the laptop back, it was about 20 days.

I have a GE stove. I bought it two and a half years ago from Home Depot. And I purchased the extended warranty from Allstate through Home Depot. I filed a claim because in my stove, I have two heating elements, one at the top and one at the bottom, inside the oven. It was the oven that was not working. When I put the oven on bake, the bottom element would come on, but the top element would not come on and would not heat up. When I put it on broil, now the top element would heat up.

I had two claims with Allstate. One was a vacuum, and one was my pool. It was very easy to get the claim started. I got some help but it was through the chat. They were able to get me a resolution really quickly.

They sold me a protection plan which covers accidents and they denied my claim.

I did a claim on the stove that had a loose handle. I did it online because I really didn't even know how to do it. I thought it was with Home Depot and it wasn't. It was with Allstate. They got it taken care of a few days later, because a weekend was involved, and since the repair, everything has been fine. I give them 4 stars.

I recently had something repaired on my dryer. It wouldn’t work. I had a telephone number for Allstate that I called, and we went from there. In the past, it has been a little confusing because they want you to download something and send it. But that's not an easy thing for me to do. I have minimal experience doing that. But everything worked out great.

It's best to get a warranty as the new machine are not worth much anymore, I was disappointed from start to finish. I explained what the problem was given an appointment date but then I get a call from the Service Tech and was given a different date. Then they sent parts by what i explained and when the tech came out he said it wasn't that and ordered parts. So now we are going onto 10 days with this issue. And truthfully the Tech was not very professional. I asked question that he could not answer and when he came the 2nd time to do the repair with the parts he said he needed (which did not fix the problem) he was on his phone the whole time. And after all that I had to call once again to see what the status of the repair was and was told I would know within 24 hours whether it would be serviced or a reimbursement would be made. Lets just say it was a very long 2 weeks.

I have a Google 6a Pixel and through the Home Shopping Network, I purchased an added protection plan. There have been two claims filed since and the customer service through Allstate has been excellent. We had a cracked screen for one of the claims, and they replaced it. The screen had a green tint to it. They said, “Oh, maybe it was the manufacturer’s.” So, they replaced it a second time, but the screen always had a green tint in high-intensity situations. Anytime the screen was supposed to be white, it looked like a tint of green.

The Allstate protection plan was an add-on when I purchased the couch. I thought it would be useful if there was any damage, so I got it. When the couch became worn out and unusable, I filed a claim through the website. It was easy and straightforward. It just asked for pictures and some other information. They sent someone to check the condition, but the claim wasn't approved. I received an email saying they couldn't proceed because the foam wasn't covered under the protection plan.

6 weeks and calls to Costco it's clear Allstate, Square Trade and Costco are attempting to scam people with extended warranties. I have a $1.5k 75" LG TV that Allstate quickly diagnosed as a bad screen. "Don't worry. We will help you get a replacement," they said. After they offered an inferior TV $600 at any local retail location I refused to accept an inferior product. Magically they came back following my next call with a comparable TV. I accepted the replacement within 45 minutes. Suddenly they came back and said that TV is no longer available. Now weeks later they offer an inferior TV. I say no. They go silent. I call again. They assure me it will get addressed if I will wait one day to the senior team to review. I will get an email from the team.

The icemaker quit working and it's under contract with Allstate. I submitted a claim on the phone and the reps I talked to were wonderful. Then, the techs came out and discovered they needed a part, so they ordered the part and came back. But they sent the wrong part, so they made another appointment. In the meantime, during the second trip, they fixed the icemaker, so it would work for a little while, but they didn't guarantee it. Finally, after a month, they got the icemaker repaired and since then, it's been working fine. All in all, Allstate's reps were very obliging, but the situation was very complicated. I've used the warranty before and my experience has always been great. Also, I got a $50 check to reimburse me for all the trouble I had getting the icemaker fixed.

I had a bad experience with an Ebay seller who sold me a defective Ipod. Instead of replacing it, he put in a claim in my Allstate insurance and received the money. 7 months later, I never got an explanation from Allstate how this seller got away with this. I'm still waiting for an explanation why this man collected for a claim under my name and I still have a defective Ipod.

Having an extended warranty is very helpful. In 2024, I purchased a video game console and got an Allstate protection plan. Recently, I also purchased a laptop power adapter and an Allstate protection plan for safety purposes. Suddenly, the video game console stopped working. I tried all the options I was given, like switching off the power, then disconnecting and connecting again, but it never connected. When I filed a claim, I just opened the website, entered my console name, item ID, and some basic details, then they told me to do some checks to make it function, but it didn't happen. They approved the claim immediately and sent a new one. Overall, Allstate is good. Purchasing a plan is easy. We can just select when we purchase an item and the claims process is also very smooth.

I submitted a claim with Allstate for my daughter’s bicycle. The brake wire disconnected, and one of the brake pads fell off. It was a simple fix they could have done, but they offered a new bike. I was like, "Okay." Then, they only had one bike option. So I took that bike option, and then that bike was too expensive. It was more money than the bike that I bought. It was maybe $15 more.

The product charges now, and I am happy about that. However, it’s pretty difficult to get the charger into the new port. Disappointing considering my four year old granddaughter will now struggle to use the device. We have “trained” her to plug the device in to charge when the battery gets low….not so sure she will be able to do that now.

My issue is with the corporate headquarters that refuse to accept my letter. It was addressed to President of Allstate the first time. The time I sent it to the executive vice president. Both offices refused to accept my letter that I sent by certified mail. I have requested them to change my agent on all of my policies.

I would not recommend Allstate protection to anyone. The tech came out because my oven was cooking too fast. He turned it on at 350 and his meter showed a reading of 358. He then said maybe the reading is higher because I recently cleaned my oven. Then he said I need to clean my oven once a month which makes no sense because I don't cook on it often at all. The tech couldn't even set the clock on my range. I don't recommend this plan at all if they're going to use techs that really don't know what they're doing.

We have been without a microwave now for over two weeks. Just when I think we are done submitting paperwork and answering emails, more requests come in which further delays us purchasing a new appliance. For example, we accepted the Home Depot gift card option which stated it would be emailed within ONE day of our acceptance. Now we get an affidavit to fill out and return, adding an additional couple of days to the process. You could better serve your clients by thinking in a parallel fashion rather than serially as this saves time.

Very happy with the plan I have. My cell phone was cracked and also wasn't working right. They were very quick to take care of my issue & sent a replacement phone for me promptly. No problems at all. I have used my plan before with good results. Thank you.

The process was easy, and everyone was very nice and professional. The delivery of the replacement bed was very smooth, and the team kept me informed. I am very glad that I took out the insurance because my original bed broke about 3 weeks before the policy expired.

I got protection for my kitchen stools because they're used very frequently in the kitchen. When I had a claim for the stools, the item was out of stock. I was afraid they were going to replace it with a different stool and it wouldn't match. I kept calling Allstate and they kept telling me they were emailing me things, but then I never got the email. So, it took quite a number of attempts to get this rectified. Then finally, I did. The reps were very pleasant. The only problem was they kept saying they were emailing me things, but I never got the emails.

I filed a claim with Allstate for eyeglass lenses that were scratched. I did it through Sam's, where I purchased the glasses. I was having another set done, and they told me that my lenses were scratched. I had them inspect them, and they assisted me with what I needed to do. The process was easy and I got replacement of the lenses. Allstate credited me a credit with Sam's. I took that credit back to Sam's, and they sent the prescription in to have the new lenses made. Then they put them in the frames, called me and told me to come pick them up.

When I purchased my washer and dryer, there was an option for an extended warranty with Allstate. So, I did it through Costco's website. When I had a claim, I had an excellent experience. I made the phone call first, then they sent me an email with a link, so I would be able to see what was my claim status. They were pretty fast and they sent professionals who were able to repair the damaged washer that I had. And so far, it's been great.

I got an Allstate plan with the lawnmower that I purchased. I had to file a warranty claim on it. One day, I went to start the lawnmower, and it wasn't pulling the cord back. So, I took off the top to see if I could see through the metal grid a bit better. It's called like a starter pull. It was getting caught. There's this metal fan that spins to start it, and when I pulled it back, it would eject partially out of the cylinder, and it would get caught on the metal. I filed that to them with that information. I just did it all online with the text messaging with the agent.

I purchased the warranty for my grandson's tablet. I made a claim online when the power button quit working. The process was a little confusing. Then they sent me a cheap tablet, because they replaced this tablet with a cheaper tablet, and that tablet's broken. It's not the same tablet, and that tablet's already broken. He had it for a day, and it broke.

I submitted a claim for a mini electric stove. I was working with it. I fully charged the batteries, and they just lasted for five minutes. They just ran out of power on both batteries. I called Walmart first, ‘cause I purchased that item there. As I purchased the protection plan, they told me that I have to start doing that procedure with Allstate, and I was directed to their web page. But with my claim, I had to do it five times ‘cause I wasn't able to do it. It was something with their system. ‘Cause I followed the same procedure that the web page has, and at some point, it got kind of stuck, and I couldn't keep going on till the fifth time.

Submitting a claim with Allstate was very easy to do. I did it online. The issue got resolved in a week and a half’s time. They fixed the computer, and it’s been fine since. I’m glad I have Allstate.

The stove’s board for the digital display kept going out and this was the second time it happened. When I called Allstate Protection Plans, I knew what to do because I'd done it the last time, so I went through all the steps that they tell you to do, shut the breaker off, leave it off for so long and turn it back on. You have to do a video with them so they can see you do it. But I already knew what was wrong with it because it did the exact same thing it did the first time. It's annoying to have to go through all those steps with customer service, but they do the job.

I filed a few claims to Allstate, and the process was pretty simple. At one point, they used to require certain things to be sent back, which was a little bit of a pain, because they were bigger items, but sometimes they don't. It just depends on what the item is. The process is pretty quick, but it does take between one and two weeks.

I filed a claim with Allstate for my washer. They came out and fixed it. They found the problem. It was a bobby pin from my hair that was in my pocket that went to the washer and jammed up the machine. Glad it was fixable. The repair person who came was really helpful and professional. I would recommend Allstate because it went pretty smoothly. I feel like there weren't any hitches or unexpected issues. It's been worth having that policy.

We signed up for a warranty through Home Depot. We bought several appliances and warranties for each. Just recently tried to file a claim on our dishwasher, finally found all the necessary paperwork, and the receipt we provided wasn't good enough because it wasn't itemized. Isn't it YOUR job to collect the necessary info when the warranty is registered?? If the receipt is wrong, maybe you should work with home Depot to have them create the correct kind of receipt. The item was 4.5 years old; we can't exactly ask for a new receipt. Will not buy another warranty through AllState again!

I've been with Allstate for years but it ain't worth it. There were a few times I had to go through some hoops. But the last few times that I used them, they did really well. Most of the issue is with the TV people. You have to go through all kinds of hoops, and they don't want to help you. But Allstate always came through. It was just the people at the factory.

I made a claim with Allstate for the ice machine that quit producing ice, and it was great. They were going to replace it, but they said they couldn't find that model so they just cut a check. We got a check right away and bought a new one. Ice machines don't seem very reliable. We've had three and I think I found the trick. We need to use purified water. We used the distilled water. Hopefully, this will last long. I got extended warranty on it too. Allstate is worth the money for some things. It covered what I paid for so it's great. The price is right in line with what I've seen of other companies as well. I'm very satisfied and glad I have Allstate.

I bought an Allstate protection plan at the same time I bought the computer. I had to file a claim and getting it initiated was quick. I haven't finalized the claim. I haven't sent it off yet. I’ve been super busy. But starting it was easy. They gave me the paperwork, so I have to mail it in. As long as everything goes through and they cover everything, then I'm gonna give them 5 stars.

My experience with Allstate was very good. I purchased it for my dishwasher. We had an experience with a dishwasher previously. And with protection, it helped us resolve problems. Also, financially, it was a better option to go with. When I filed a claim, they called, we scheduled a time, and they came to have a look at the machine, and then they fixed it. They tried to repair it a few times, but it didn't get repaired, so then they replaced it. They were very professional, they knew what to do, and they came and did the job.

My refrigerator kept showing an FI9 code and wasn't making ice, and the door wasn't closing right. It had a whole lot of things going on. The claim process was long. I had to make several calls to get somebody to respond. But after I got the ball rolling, it got better. The technician came out and told me what I needed to do. They already had the equipment with them, and they fixed everything. Everything is working fine now. I have Allstate with everything. It’s a good company and they’ve always been there for me. Sometimes, they’re a little delayed but it doesn’t mean it’s denied. Allstate could make the process a little quicker. When their customers are telling them something, they should make sure that they’re clear, so the customers understand that they don't have to call anymore or whether they just need to call one more time.

I got an Allstate protection plan for an Apple watch. It was the 7 Series, and it worked fine until it stopped working. Allstate kept saying that they couldn't repair it. They sent us a gift card to the store that we purchased it from, but we prefer to have money rather than a gift card. Other than that, I was surprised that we got the full value back on the watch.

Two steps into three of the receipt of my claim payment. I found the online uploading of my claim receipt to be simple and it was acknowledged immediately by the protection plan. Step two receiving approval of reimbursement for the claim was a little more difficult. I did not receive the described email confirming approval but a message online that told me I had to speak to a chat agent. This second step was relatively easy and the chat line confirmed approval of my receipt. Step three receiving the check is yet to be completed. The chat message stated that seven or more days for the process to be completed. We’ll See.

To begin with, I want yo say that the representatives are always nice. Submitting a claim is an entirely different matter. First of all, on the website, you have to submit a receipt for the item you have purchased the plan for. SquareTrade has information about your purchase of the plan, how much you paid for the plan, and what item the plan is for, so I can't believe that Sam's, Costco, or the company you bought the product from hasn't already provided SquareTrade with a receipt. I'm older, but I don't remember having to provide a receipt years ago. Before Allstate SquareTrade used to be easy to deal with, but now they are impossible. My latest issue was with a dryer that when on auto dry would not turn off unless you manually stopped it - most likely a moisture sensor issue.

My convection cooktop, which has been working for two and a half years, just literally exploded in the house. It went, “Boom.” It was dead. I called Allstate, and it didn't take any time. It was taken care of quickly. Now, I have a brand new one with the plan on it too. Allstate is a good investment if you have an appliance that costs over $1,000. It’s very valuable to my wife and me. Being retired, we don't take too many chances anymore.

The hot tub had started leaking and the lights weren't working. The cover of the top of the sauna also had a little leak. So, every time you inflate it, the air will come out, and it will just sit on the water and make the water dirty. I tried to fix it myself by patching it. It was one of the things that the Allstate rep said I could try to do when I made the claim. But it wasn't working.

I have a front-loading washing machine, and there was water that was coming out of the door. Where you pulled out to put your detergent in, there was water coming out of there. The sprayer, where the water comes out to get your detergent out of there, had gotten clogged up with hard water stuff. The contractor just replaced all of that since it was under warranty.

I filed an Allstate warranty claim on a handheld gaming device. It was a Game Boy Retro that has 15,000 games on it. Getting the claim initiated was simple. I just did it all online with Walmart because I didn't have the pamphlets still. Then they gave me the Allstate pamphlet. I just logged on. And since I had already registered it, they had all my information there. It was simple. They replaced the device. Purchasing Allstate was worth the money.

An Allstate protection plan came with one of the electronics that I purchased. I had to file a claim when it quit working. Filing the claim took a little while, but it ended up working out all right. Over the phone, the assistance was good, and then I had some email and some texting, too. I ended up getting the item replaced because of the repair time, and the city here could not find a place to repair it. The estimated time to get it in for repair was like four weeks, and we expedited it with a link to just choose a brand-new one being shipped.

I purchased a protection plan for a Samsung stove. It started having some issues, a year and a half after getting it. I will have it at one temperature, and I'll lower it, and then I don't know where the temperature would just go up on its own. We did some troubleshooting at that point, and we reset it or rebooted the stove. It was okay for a little while, then it started with the same issues again. I called again. They came, and they attempted to fix it. They were going to order some parts for it, but I guess the parts were too expensive, and so they gave me the funds back for it.

I filed a second claim on a Kitchenaid 15” under counter ice maker and Allstate approved the repair in minutes. I input the receipt the day after my repair was complete. My effort could not have been easier.

I bought an Allstate protection plan through Walmart for an inflatable hot tub because it cost 400 bucks. I filed a claim through the app when it stopped heating, and Allstate sent an email and I just called back the 800 number. It was very easy to deal with the customer service. Allstate reimbursed me for the hot tub and it was a good experience.

When I bought the Allstate plan, I thought the plan was going to be provided by a very local company or local Allstate facility. I moved to Chattanooga, Tennessee, and that's when I purchased the two appliances. And not knowing anybody where I go, that sounds the perfect way. What was the strangest thing of everything was trying to coordinate the inspection versus the troubleshooting of everything.

I bought the Allstate protection plan at the same time I bought the dishwasher and when it kept coming up with an error code, I called either Home Depot or Allstate. The reps were trying to walk me through ways to fix it but it didn’t work, so they told me to just get anyone over to look at the dishwasher to see if they can fix it. A guy came over and he said it was going to cost $1,000 to fix it. I paid only a little over $800 for it when I bought it, and the people at Allstate told me not to have the guy do it if the repair costs more than the actual unit. So, I didn’t have him do it. I called Allstate and we proceeded with the paperwork, and they refunded me. People should get the protection plan. I was thinking the claims process was gonna be an awful experience. But it was good. The only negative about it was that it took a while to get to talk to a real person.

I always buy Allstate. Their process is easy. I do it mostly online, and sometimes when I have to reach out to a representative, they are very helpful. They give me an option of either choosing a replacement item or receiving a check reimbursement, and I chose a replacement item. I'm satisfied with their process and others should add protection plan to their purchases with Allstate without hesitation. I tried at one time buying a different plan because Amazon uses a different plan. Compared to Allstate, they were awful.

Allstate was great to have as insurance. The agents were very nice and helpful. Our needs were met when we needed them. It just became too expensive over the years, as insurance tends to do.… I’m not thrilled about this review link however. It keeps telling me my review is too short and won’t let me submit it.

Finally, after 4 years and many, many repairs, the conclusion was long overdue. Allstate Protection picking the repair people that reply to the notices is wrong. My experience with this method was disastrous, parts sent that had no relevance to the problems. Let the customer pick the repair facility, unless customer requests Allstate to find a repair facility.

I bought an Allstate protection plan for a drone, and it was a really good price for me. I paid $89 for four years. When I had to file a claim online which I did through Walmart, Allstate asked me to send them the drone which I did. I thought it could be repaired but they sent me another drone. That worked out perfectly. It took a little bit of time though. The system was saying it would take two to five days, but it took a little more, which was fine. But on one of the steps when I was filing the claim, I couldn't go back to give more details through the system, and these details were important. There's a chat box and I chatted with their agent, and he was able to do this for me. I wish there was a capability for me to edit the claim.

I bought a protection plan from Allstate for an LG refrigerator. We just recently had a problem with it, and they came out and fixed it. But we currently have another issue going on with it now. I called them on a Friday, and they said that the original ticket was under a month, so they were going to have the technician call the people to come out and send somebody under the same first ticket to look at my refrigerator. It's a different problem, but they consider it under a month, so they're going to tie it to the same ticket.

I called in a problem with my husband's phone. Allstate replaced it with a refurbished one, and then cancelled the insurance without telling me. When I logged back in, I saw he had no coverage. So, I didn't like that they did that. I didn't like that they sent a replacement phone that was refurbished and didn't tell me that until I got it. They didn't give me a choice. I may have chose that anyway, but it would have been nice to have a choice whether I wanted a new one or a refurbished one.

Every time I purchase something, I always get the insurance if it's available. Allstate did great when I had to submit claims a couple of times and they exceeded my expectations. I did the claims online and everything was easy and worked out perfectly.

I bought a washer and dryer about two and a half years ago from Home Depot, and I liked the thought of having the coverage past the manufacturer's coverage date, which is this year. So, I bought the Allstate protection plan from them as well. When I had water accumulating under the detergent door and running down the side of the unit to the floor, it was easy to file a claim through a phone call. The only thing was that the person I spoke to asked me to check the hose. I said I couldn’t and I asked her to send somebody here.

I submitted a claim with Allstate because the bottom of my LG refrigerator stopped making ice and it was not freezing. We had an error code that said FF on it. The guy came out. He replaced the fan assembly down in the freezer, which includes two fans, and he said a thermostat. It was all one big piece. He replaced it. I asked him before he left if he could turn the refrigerator back on. He didn't even plug it back in, so that concerned me. He left around 6:30 that night, and in the morning, when I woke up, there was a really loud noise coming from my kitchen, and it ended up being the replacement part. Really loud, and it was not cooling correctly again.