Allstate Protection Plans

My iphone battery failed to hold a charge within the warranty period. There was some confusion about the possibility of repairing it, and I had trouble finding a good method of communication, but eventually it was determined to not be repairable and I was refunded.

Our 14 month old Kitchenaid dishwasher just stopped washing on the day before Easter. We called SquareTrade on Monday, April 10. They scheduled a repair person for the following Monday, April 17. The repair service contacted us later on April 17 to tell us that they had a technician available on April 11. The technician arrived later than expected but on April 11 and diagnosed the issue. The circulating pump had failed. He ordered the parts while still at our house. The parts arrived on April 13 and we notified the repair service. The technician returned on April 17 and completed all repairs, test ran the dishwasher, and provided us with a Paid In Full invoice for the repairs. We were very satisfied with the support provided by SquareTrade and the repair service they engaged.

Allstate authorized me to take computer to local computer repair and they would refund "immediately" upon sending them the receipt. That was April 5 and this is April 26, so 21 days later and I still don't have my refund despite calling them several times. It's always the same story, I'll receive it within 5 business days and I'm still waiting.

I was approved to get a new phone with few questions. Then the phone arrived quickly. It even included a tool so I could remove my SD card and put it in the new phone. Only drawback was I had the older 2022 version which had the camera in a different spot so my case doesn't work. Small price to pay for a new phone at no cost for it and free shipping each way.

It was a pleasure to deal with someone knowledgeable and showed empathy about my sofa. I was directed to a rep that could assist me with my problem. The rep told me what he could not do but followed up with what he could do. We connected, he assessed the situation, and he resolved my problem without any extra aggravation. Good customer service.

Cross pendant repair. My necklace broke on Easter and I had it back by the 24th. It was very easy to get the claim started and processed. The representative that worked with me was friendly and easy to work with. It was an easy and fast experience. Thank you!

A week after approving my claims & telling me to dispose of the items as I see fit, regarding two electric blankets that don't heat anymore, they cancelled the gift cards they had ALREADY issued & insisted I take pictures of the items. I will never waste my money on another protection plan. When I call they pretend they can't hear me & say hello hello hello over & over. Epic fail.

Very quick resolve. Took Less than 5 minutes. Full refund with shipping handling.... Did not have to return defective broken Summit blender.... I will always consider this insurance when offered. It is not that costly. It is Better than manufacturer's warranty ....

The Allstate Protection Plan for my new camera was a life saver after the camera was accidentally damaged falling to the floor. The experience from filing the claim to receiving the repaired camera was PERFECT and done perfectly in a timely manner. The program worked as intended. Thank you.

I had purchased an iPhone 8 on eBay and after using it for a while I noticed the battery use was going down faster than it should be. So I contacted Allstate, went through the claim procedure, had the battery replaced, and finished the claim and have my check in hand for the reimbursement for battery purchase. Great Service. Thank you.

I purchased a refurbished phone on ebay. Everything was great and I loved the phone. After 5 months, the microphone stopped working. So glad the phone came with the All-State protection plan. I was able to get money back to put towards a new phone.

It was good experience but what I didn't like was I would not upload my receipt once my phone was done getting repaired. I tried over AND over but I couldn't seem to uploaded it. I really would like my reimbursement due to I paid out my pocket and yall said that y'all will reimburse me.. Thank you. Kassandra **

The Samsonite rolling bag I purchased in August 2021 was going to be my daily work bag. I travel to people's homes to provide occupational therapy services for children. I used this bag every work day to carry files and toys. I did purchase the extended warranty when I bought the bag. In April 2023 the zipper began to fail on the main compartment. I was worried that I would lose my trusted companion on my home visits and then recalled having the extended warranty. I contacted Allstate Protection Plans on Monday morning and by Wednesday had confirmation that I would be refunded the purchase price. I will be able to get a replacement bag and continue on my daily visits with children in confidence.

Rocor tv stopped working, Allstate handled the claim with professional results, they sent a check that made it possible to replace it...I was very satisfied with the results...The telephone operator who took the claim, was very good...I would use Allstate again, and I would recommend them to others.

My computer broke down, and I thought now it's just trash. I filed a claim to Allstate. It was fairly straightforward. The lady did the diagnostic on my computer with my assistance, and she made the determination that the hard disk was corrupted. She asked me to repeat the serial number, and we went through and wrote down the serial number. She issued a sticker. It prints out with shipping information. So, I boxed it up and taped the label and I sent it back. Within a week, they said, “Your computer has been repaired and they are sending it back to you.” So, it was relatively pain-free. I didn't expect it to be under warranty, but apparently, it was warranted for one year.

Check was lost when depositing at bank window and after informing Allstate my issue they quickly resolved the problem by re-issuing a new check. I have not received it yet but it should arrive any day now. They have kept in touch with me via E-Mail and were very helpful! Customer service is outstanding and would definitely use them again for future insurance needs.

Good experience with person who handled Claim. Don't remember name. Was able to handle claim over phone. He did so after I expressed desire to do it over phone. At First he wanted me to file a claim online. But I was told I could do it over the phone.

I had an issue with a 65" Vizio television where after a couple of years, I started seeing this burnished image of what almost looked like a waffle, but just a part of it had lines going diagonally and some lines going horizontally. You can see it the clearest on a screen that was a lighter background, but it forever stayed there even if the screen was not lit. So, I filed my claim to Allstate. I gave them a short description and several different picture angles of the screen. After I submitted something that was clear enough for them to see what I was talking about, they didn't even bother going any further, they just reimbursed me for the cost of the unit because of the fact that it was up under a certain amount. Everybody that I spoke to, even in email correspondence, was very professional and done properly.

Claim process was rather redundant. First I filled out the form on the website describing the issue and all of the specifics of the item. Then the website directed me to call. So I called and was asked to restate everything the website asked for. I was told to send the item in for repair and it was fixed and returned to me a week later.

They were helpful and I got my refund. I mean they did their job. That's a perfect score in my book. I am happy. I truly and honestly cannot talk about that enough. You don't need to go over the moon, doing your job is more than enough for a perfect score.

The whole process to complete the claim was smooth and took minutes to finish. I appreciate the speed in which it took the representatives to look at the claim, get the paperwork together, and email it to me for a signature. I can get a new pair of glasses now. I am satisfied, and impressed with Allstate protection plans.

I started a claim for a television that went out. The reps with Allstate told me to start at the manufacturer since it had not been a year. I did so. They could not help me. So I have had about 10 phone calls between Phillips and the warranty plan and nobody seems to want to help or provide support. I purchased the plan with the idea that IF I needed to buy a new television timely if something happened I would have protection neccesary. I likely wouldn't purchase a warranty through Allstate/Square again. It's been a nightmare.

Allstate was a pleasure to speak and negotiate with on the service issue. Quick turnaround on settlement. Thank you! We will continue to purchase Allstate service agreements in the future on all of our appliances. Definitely five stars or better.

My electric scooter started failing and need to contact the manufacturer company... Besides all time I spent trying to fix this issue with the manufacturer...like new parts I needed to changed and time I have to wait for the answers etc, but at the end, the e-scooter still not working and the manufacturer company wouldn't do anything else to help me. So I decided to contact Allstate...

My husband broke the screen of his cell phone. It took one call to Allstate protection plan, and they were able to help him, set him up with a repair shop and send him the necessary documents immediately. Very pleased.

It has been well over two weeks since my phone broke and I have been without a phone. I followed your directions and shipped my broken phone back to you but I am STILL WAITING on my replacement phone to arrive. The phone number associated with the phone that broke is **. Please ship my replacement phone to me at: Peter **. Please let me know what the hold up is.

Tv had bad picture, sent in a claim and was resolved within two weeks. Very pleased with the service. I will in the future make sure that I and all my family members and friends use your service. Thank you for your prompt professional service.

I bought a tower heater for $60 and add a protection plan. It never worked correctly so I called to get it replaced via my protection plan. They sent me a check for $61 with no hassle at all! 10/10, I will always get a protection plan when I buy through Walmart now.

I haven't gotten much updates on my repair, but when I asked about it and I was given good support to and helped with my question I was asking. But I hope I'll hear something about it here soon and I'm glad that it is able to be fixed.

My printer didn't work. I did my claim online and then Allstate gave me a coupon to go to Walmart and get another one. It was a full price but without the taxes. The claims process was very easy.

We spent Several days of back and forth sending pictures and receipts multiple times. But in the end, we were refunded for our entire purchase. It was a pleasant and much appreciated outcome. It was much more than we were expecting.

I purchased an AC compressor for my car and it stopped working. I started chatting with a guy on the website that I was directed to from the purchase of the warranty. He asked me for some stuff, including my proof of purchase. Then he approved it and sent me a check. It worked good. I was satisfied with it.

I recently filed a claim to Allstate for two bicycles, but they only gave me money for one of the bikes. One of them stopped working. The other one had something with the brakes. They're identical bikes because they’re for identical twins. It stopped working not too long after I bought them, but they didn't let me know. I just asked my granddaughters, “How come you guys don’t ride your bikes?” They said they don’t work, so I checked it out. I said, “Well, you guys should have told me because I took out an extended warranty.” When I went in and looked at it, I said, “Oh, the warranty is still good.”

All-State caught hold of my situation right away and refunded my money right away, the only logical action. When I bought the chair several months ago it was delivered broken. Over a number of calls Angi determined they just couldn't fix it and stopped working with me. From time to time I was contacted by someone somewhere and when I explained the situation they would drop me, too. This time I was surprised that someone responsible offered to refund the purchase price. Thank you for your help.

Took over 2 weeks to process this claim. Made multiple phone calls to resolve the issue. Customer service reps were located outside of the United States and that resulted in language barrier problems. Several times, when a rep would transfer me to another department, I ended up back in the main queue or disconnected. All in all, this was a terrible experience.

My experience was excellent. I hadn’t had my Fitbit long and all of a sudden it quit charging. Many others experienced the same thing. Since I had purchased the protection plan I just had to pay $15 for a new Fitbit. I’m hoping it doesn’t have the same issue as before. But for now I am a happy camper!

Allstate representative on initial call very helpful & patient. Technician was scheduled promptly. Technician was very careful and thoroughly explained his role. Our TV was not reparable which he reported on the spot to Allstate. I received confirmation within a few hours that the TV would be replaced. TV replaced as expected. Very pleased with the process.

I filed a claim and was told that they would waive my deductible. When I turned in the receipt, they took the deductible out of the reimbursed amount. Then they told me that the insurance would be canceled moving forward because the repair amount was high. I emailed them and have not received a response. I have had wonderful experiences with this company over the years but this time, they missed the mark.

Could not find a repair shop anywhere near me to repair it. Was given the purchase amount in the form of a check sent to my address to replace it. Returned the defective Dehumidifier to them with a pre-paid return shipping label, sent to me by them. Could not be more pleased with this warranty company. The personnel I talked with about this claim was courteous and professional.

Excellent job. Replaced it immediately. No hassle, no stress ☺️! Would use their service again. I would use it now if I was able to insure my new laptop because it didn't come with that option this time but if they would insure it I would love to have service with Allstate again.

Having a protection plan is very valuable when it comes to electronics. I bought it on my washer because the previous one died on me less than two years of owning it. Luckily, I had the protection on that. I got the plan for the next one as well. The claims process went really smooth. Allstate ended up sending me a check, and since it was such a large item, they just said, "Get rid of it." I'd give Allstate the highest rating.

The power button was stuck on my son phone and the repairs was costly. So Allstate opt to refund me the money I paid for the phone so I could purchase another one. Thank you for understanding and a quick response because my son is in college and that's how we communicate.

My Bose Wave CD was eating CDs and not giving them back. Allstate did everything that they could to fix the problem but in the end they decided to refund me. The problem is that Bose did not put out a quality product.

Repair on screen of laptop and internal mouse and keyboard. Repair was done according to timeline and was notified of sent back and arrival. There was a delay on one of my claims but I was also notified. I have no issues after repair.

We needed a screen replaced on an iPad. After submitting a claim online, we received instructions quickly. After shipping the iPad, we received confirmation and it was returned to us, repaired in a matter of days. Great communication and great service.

Customer service was very good. All of the instructions were totally understandable and easy to follow. Totally recommended. I will continue in the future to protect all of my New devices with the all state protection plans. I have had it for over 3 years and was really surprised of the dedication and the on time response.

Was easy process, very professional, online service. I would recommend to anyone who is thinking about using this protection plan. Very reliable company and the service is good. They gave me the option of a credit from the store I purchased it from or a full refund by mail a check. Overall good experience. Thank you Allstate.

Once I reported, claim is went to in review. After I followup only claim moved further and after 14 days, it got replaced with new one. Now I got the new one and I am happy. I would recommend anyone who purchase electronic item would go for protection plan.

I have had my unit for two years and 4 months and we used it regularly when it started to go out and it was unrepairable, I filed a claim. As a result, the company has come through and effectively replaced the unit and allowed me to add an extended service plan again. I have had two interactions with Allstate in 10 years and I stand behind their professionalism and fair resolution.

Discussed this issue two different times with Fitbit chat room representatives which were totally useless and would not even give me a authorization number to send it in and get it fixed. FITBIT does not stand behind their warranty. Thank You Allstate, you listened to my problem and took care of the problem when Fitbit didn't. Allstate is an ex excellent warranty company and helps the consumer.

First time with Allstate Protection. Very good. The time received until returned all within a week's time was perfect. My grandson is very happy and was surprised that it got fixed. Thank You. He actually thought laptop was trashed and not able to fix. Boy did you surprise him. Thank You very much.

At first I was a little disappointed because I had to keep calling to get results. My claim started 6-20-22 with the matter not resolve and 6-28-22 sent in pictures. Id **. I was then told by the Allstate TV team to talk with the tech support. Still the matter was not resolve and on 7-7-2022 id ** I was told to take a full screen photo with the TV menu displaying also close-up of the issue. This situation still was not resolve until my last call in Feb 2023 and the matter was resolve. This should not taken so long. Very disappointed.

I filed my claim through the Allstate Squaretrade website March 17th for my microwave. I had the 3 year protection plan. The microwave is smoking and popping. The claim was accepted and I chose the gift card reimbursement because it said I would receive the refund within one day. Received an email saying I would receive the email within one day. Never received a gift card. 6 calls later it is currently April 9th still no gift card. So much for getting a replacement microwave within a few days. It's been weeks. Still getting a runaround on the phone, no solution has been made and no gift card. They refuse to send a check in the mail or reimburse my original payment method. I need to receive a call from Allstate and not square trade and I need a check in the mail. Emails read, "Hello Chelsea, Your gift card has been processed and will be emailed to you within 1 business day to email address: **. Sincerely, The Allstate Protection Plans Team".

Customer service kept me informed on a regular basis about the status of my claim by email. I appreciate the updates because it kept me from having to make phone calls. I would buy Allstate Insurance again for future electronic products.

Great experience, they exceeded my expectations! With no hesitation they understood my issue and gladly found a resolution to my problem. Other insurance companies always look for a way out in order for them not to fix the problem or pay. I’ve had also purchased Allstate home insurance, Allstate roadside insurance and all of them have been pleasantly experience. Couldn’t be happier, with Allstate insurance.

Don't buy this Allstate Square Trade Warranty. It is a scam. When I made a claim, it took multiple times contacting them to get a check. I wanted the item replaced which cost 32.99 now, but instead they sent me a check for 23.99 which was the cost 3 years ago. It was such a pain I just deposited the check and it bounced. I incurred a $12 fee. Horrible warranty.

The screen started having ink-like blotches. Then progressively went dark. With only a line on the side and bottom. I got it fixed and you paid me back in a few days. Great job. Phone works great now. Thanks.

I ordered a scooter on Walmart, within a few months there was a mechanical issue and manufacturer was not from this country and it had been over 30 days since purchase so I couldn't return it. Lucky for me, I had purchased the Allstate insurance at time of scooter purchase. I filed a claim and they covered the charge!! I am one satisfied customer! Thank you Allstate!

They were very quick and efficient in repairing our controller and sending it back. It was a very easy process to file the claim, they even sent a shipping label to return the item. I would highly recommend Allstate Protection Plans.

I received an email stating that I would receive my settlement check for my broken love seat in 5 business days. It has now been 10 business days and I still have no check. This is unacceptable and very poor service.

Thank you for an awesome experience. When our freezer went out trying to get it serviced was quite challenging but you came in and offered a quick resolution to what had become a nightmare for us. I will definitely be purchasing protection plans offered by you in the future and will recommend to my family and friends that they do the same.

Allstate made everything very easy for me and money got sent very fast. They didn't treat me like a liar and some other services do. I would recommend them to anyone who wants a good insurance and hassle free procedure.

We had a lot of confusion about this claim, agents told me that the set was on the way but I didn’t receive it. Tracking number was incorrect. But in the end I did receive a full refund. So I guess I’m satisfied.

I purchased a Samsung Tablet for my grandson almost two years ago. His screen recently cracked so I contacted Allstate. Allstate provided a prepaid label and the fixed tablet was returned in a week! Great communication at every step of the process Great service! I wouldn’t buy electronics without this protection in the future.

I received a replacement for damaged product quickly after some confusion on how to complete the proper way to contact the right person. The first person I contacted was not helpful in explaining the process in getting help. The second woman was most helpful in helping me to complete the process and was very detailed and patient in explaining the process.

Our experience with Allstate Protection Plan was a good experience. Our case was a little different due to the passing of our son who was the one that the plan was in his email and Sam's membership. I purchased the tv and plan and was awkward at first getting the plan put in under my email. The people at Allstate were very good to work with and made the results a favorable experience.

Great company! They don't give you the runaround. Simple and easy process, and they respond back very quickly with any updates to your case! I will continue to purchase my protection plans from Allstate and continue to let others know they offer great coverage for any products!

Updated on 4/17/2023: No help from them as far as my reel. I talk to a supervisor and she assured me of a payment by a gift card and a check and I only received one of them. I have called several times and I keep getting the run around with this. I don’t think I will use their service again.

I reported I had two issues with my TV. One being the sound issue with the Netflix app, and then I also had issues with the internet connectivity. It would randomly disconnect. The Allstate Protection agent gave me the phone number to Netflix and then I was on the phone with someone with Netflix for about an hour, and we were going through troubleshooting steps. In the middle of going through the troubleshooting steps for trying to get the sound to work, Netflix stopped working because of the internet disconnection.

The item I had insured was just a couple weeks short of expiration when the item quit working. I submitted my claim and received an immediate response. I was offered a similar item or cash to replace it. I requested cash and within a couple of weeks, received the amount I agreed upon. Excellent service and very positive resolution.

I completed everything online and never had to speak with anyone. I had kept my email message with the confirmation of my warranty coverage and that made things very smooth. I complete the fields on the online form, paid the $30 fee to process the claim, and submitted the information. About a day later I received an email that my request was accepted and they were sending me a replacement. Within two days of that I received an email with the tracking information for the replacement. The replacement was identical to my broken watch. I am very pleased with how smoothly the processed worked.

Purchased protection plan when buying TV from Costco. Three and half years later tv malfunctioned, so I opened claim. Process was simple and the turnaround was quick. Upon opening claim, walked through a few steps with the rep, then provided photos of the problem. I highly recommend.

I am glad I opted for the insurance coverage as when the device failed Allstate took prompt action to diagnose and ultimately pay the claim. I highly recommend their service as that made the difference between a loss of multiple hundreds of dollars and having the money to replace the item.

Prompt claim processing and fast payment-this claim and in many past times filing a claim with Allstate Protection plans. Very good in all ways. I will use them again and highly recommend them to all other that I know as friends and family too.

I submitted a claim for a cell phone that was run over by a car. I followed their instructions to take it to one of their authorized repair stores who comfirmed that it was not fixable (after sending my $114 deductible to Squaretrade). I submitted the forms, waited 5 days and contacted them by phone. They said I needed to take my phone to one of their repair centers. I already did that and submitted to paperwork back to them, then they said they did not show it being received. I stayed on the phone as I emailed the scanned forms to them, and the person confirmed they received them. 5 days later, still nothing, I called again, this time to be told to take the phone to UPS using a label they would email to me. 3 days later, no email form or label.

I love the Allstate/Square Trade Protection plan received with my refrigerator from Costco. I trust Costco and I trusted Square Trade because it is what Costco used. The Whirlpool refrigerator has been a big disappointment. It uses non-user replaceable LED bulbs in series. So anytime one bulb goes out, all bulbs are affected. Between the 1 year manufacturer warranty, Costco extended warranty (2nd year) and Allstate/Square Trade warranty (3 years), I have had to have a repairman come to change light bulbs 4 times in less than 4 years. I will never buy another Whirlpool refrigerator, BUT I will buy my next refrigerator from Costco and I WILL get the Allstate/SquareTrade warranty because (unlike Whirlpool) they have always delighted and never disappointed me. I am very happy with the plan.

Our 70-inch Onn TV was not turning on at all. I tried all of the recommended fixes before I called Allstate and the rep said, "I have a list of things." I said, "Let me tell you what I have done." I went through him and he said, "That's what I would have had to do. Hang on a minute." He came back and he said they'd offer a full refund. The rep was absolutely wonderful, kind and thorough. I opted for a Walmart gift card because I went right back to Walmart and got another television, just a different brand. I got the Allstate plan on it too.

I used Allstate recently for a desktop computer, and they were able to correct the problem online. It was more of a software issue, so they reloaded the software. I was very satisfied.

I was a little confused about whom to call first. Treated very, very well. Then I forgot about the microwave issue. Loose and loud. Both. It happens. Not mistreated. Just me mostly. Seems the plan and product depreciation is closer to a wash. Hope not to find out. The both of us. The person taking my call, very knowledgeable, helpful and has probably worked well for years. If not, PROMOTION. Raise and or lunch. Something. Thanks a bunch.

It took a little extra time and some persistence on my end to get the issue resolved, but it got resolved, and I was happy with the outcome. There was one guy in particular who was really helpful. They offered to fix my phone or have me take it locally to be repaired or refund my money. It was a very expensive phone and it was doing some things that I couldn't control. Originally, Allstate was gonna replace it, then two days later, they sent me an email saying that they didn't have anything like that in stock. They got approval from somebody a little higher up and just refunded my money, and I trashed the phone. It was gonna be too much money to fix it.

Buying the Allstate Warranty for my TV at Costco was a the best choice I made because of the TV came with a 1 year manufacturer warranty plus 3 year Allstate Warranty = 4 years total protection. My TV stopped working after 3 years and it was easy filing the claim and fast completing the claim to receive my reimbursement.

I've purchased six protection plans throughout my life. I always buy them. I've bought Christmas decorations with them, and all my computers or phones have had them as well, but the one that I had a claim on was for a Fitbit that I bought for my husband. On the face of his Fitbit, there are two pieces of hard plastic that you run the strap through that goes on his arm, and he broke them.

I had a TCL 65-inch TV and the screen went black. I bought the same brand before and it did the exact same thing this one did. I did not have insurance then, but I got it this time. It was a bit difficult to file a claim because of the way Allstate has it set up. I filled it in with them and I had look at my emails and call them back to finish my claim. That was the only weird thing. Everything else was easy. I submitted pictures of the TV. They offered to send me a similar TV or cash, and I decided to take the cash and to switch TV brands this time, but they decided to renege on the offer. They sent me back an updated claim where they offered me two TVs and no cash, but I told them that wasn't acceptable. Eventually, they refunded me the entire purchase price of the TV. Go for Allstate Protection Plans. It's a good deal.

Having a protection plan is valuable. It helped a lot. When I had a problem with my Astro A10 headset, I went to Walmart first, then they gave me a pamphlet to call the Allstate number. I opted to have a replacement, but within seven days, they sent me a gift card with the amount on it to get the headset again. They also said to just throw the old one away.

I talk to a very helpful, and kind customer service gentleman. He took care of my needs and said I should see a doc to sign and my claim would process. It has been a week and no doc has been sent via email.

I cannot complain at all about the response time regarding my claim. The only problem I have is that the company I had to take it to, the only one in town that works on a lawn mower, is they are running a month behind on repairs. No complaints with Allstate Warranty Protection Plans. So far, the claim has not been completed because the lawn mower has not been looked at yet.

Everything was great to keep up the great work. Customer service was great. Awesome job. Keep it up. You were so helpful to me. Keep doing what you are doing. My phones are doing great. I'm very happy with my phones. Thank you so much.

Something broke underneath my love seat and it caused everything to sag real low. I filled out the paperwork and sent pictures. They asked for a couple more pictures, which I sent, and everything went pretty smoothly. They couldn't replace it so they wrote me a check for the amount of purchase.

Allstate was clearly working to attain my complete satisfaction. I would say that I am very, very happy with my resolution. Dany went above and beyond my expectations and got my replacement in the mail right away. Thank you Dany.

Claim was quick and easy, rapidly approved. Considering the premium and copay, replacement was less than half full cost. Worth it with fragile or high cost items. Downside, only good for one claim and policy expires after 2 years.

Everything went smoothly and quickly. The process was simple and the people that helped were friendly and knowledgeable. I don't know when I have been happier with customer service. I would recommend you to anyone that asked. Be sure to let the customer service person know that we are very happy with the service provided and hope that they get rewarded for their good work. We are very happy with our new phone and have returned the old damaged one to you. We pray you have a blessed and happy Easter.

Great Customer Service Experience and I would recommend it to anyone to try this. Square Trade was very helpful in solving my issues. I would like to thank customer service for making this easy for me. I would like to use them in the future.

Warranty claim process and results went smoothly and quickly. Like most clients, I would prefer a simple refund rather than a gift card to use on purchasing more Wayfair furniture - but I do appreciate your help. Eventually, maybe I’ll find a need to use it on a Wayfair product. I presently just have a need for furniture. Thank you. JC. Trussville, AL

Tablet on my son's tablet was accidentally cracked. It still worked great, but we needed the glass to be replaced. Service to get a claim and send was really quick. Was not able to replace glass, very disappointing because it was a good tablet and was still in use. I'm guessing it would have cost more to replace glass than for the buyer to just get a new one. I just bought this tablet on Christmas, so I will not be able to buy it again because it is not on sale at the time And it is not anymore. So now we are left with nothing.

SquareTrade received my phone 3/31. Today 4/4 I’m told I will be sent an email about the, “delay” in the next 24 to 48 hours. The policy states the phone will be repaired or replaced in 24 hrs. As near as I can tell the policy I’ve been paying for is false! Why? I’m betting your phone would be back/replaced within the policy, why not me?

The train was malfunctioning and sent for repairs, but unfortunately it still did work properly so a full refund was granted. The person on phone was quite helpful and the full refund was delivery in less than week. Excellent Service! Dan

Every time you dispense the water in the vacuum cleaner, the water would not suction out. I did the claim online and it was very easy. Allstate told us not to send the vacuum cleaner back and gave me money through a gift card. I’m very satisfied with the process. People should take the plan. It’s nice.

My iMac computer was a refurbished one and everything was working good. Then, it just stopped working. First, Allstate said that I had to go through Walmart because it was under a year. But because it was pre-owned, I didn't have to because they don't do refurbish. After that, I still went with Allstate. The rep helped me but the computer still didn’t work. So, I waited until the date and I called it in. He tried to help me and when he couldn't, he told me to send Allstate my receipt. I did and they sent me my money. I got an e-card for Walmart. The protection plan is convenient and the price is always good for the insurance. I used Allstate a long time ago and that's why I did it. My grandson's PlayStation 4 had gone out and I sent it in to them and they sent it back. My grandson is still using the PlayStation and that's been years. I’m very satisfied with Allstate. People should get the plan.

I've called Allstate a couple of times. Both experiences have been pretty good. The second time that I called because my husband had either lost or somebody stole his phone. I’m not sure which one, but I was disappointed because that coverage is not on that plan. It's basically for repairs. The agent was very apologetic for not covering lost and stolen items. She requested a refund for my warranty.

Our recliner got a really bad squeak under it and we couldn't figure out where it was coming from. The claim process at Allstate was very simple, easy and quick. I did everything online and someone got right with me after each time I sent pictures or inquired about anything. They sent me a gift card in the amount of the recliner to use on another recliner.

My claim process was outstanding and I had no issues at all, received my laptop repaired as if it was brand new minus the laptop box it was shipped in. I would tell anyone/everyone to purchase the insurance. It saves you from having to spend extra money.

Allstate sent a reimbursement for a DVD player that died. It came through immediately. I was online. The plan was simple and easy to use.

For the amount I spent on the earbuds, Allstate's plan seemed like a reasonable amount of money to add to it. The rep gave me enough detail for something to stick for me to think that it was a good plan. If it's something worth a couple hundred dollars, I would suggest it. Especially if it's something that's gonna be used on a daily basis.

The tablet's screen still worked, but it was broken. Glass, children, not a good thing. So, I sent the tablet off. I did everything online. The rep said, "If you need to utilize the plan, this is the website, and this is your product number." It was easy, and they sent me an email that had the FedEx printout. So, I took it to FedEx, and they shipped it off. I got it back within a week.

Allstate paid off on the settlement that I claimed for my phone. It broke and there was no place within 100 miles that could repair it, so the agent I spoke with chose to give me my replacement price. But he did his very best to not do it. He would jump through a whole bunch of hoops and it took me a bit more than 45 minutes to get us to the point of agreeing that they'd just give me a replacement price. A few weeks later, I got the check. All in all, the protection plan was valuable enough that I've got it on my new phone. I was also glad I had the insurance, even though I didn't know I had it until after I was informed about it. I was glad that the PureTalk agent had put it on there. Otherwise, I would have been out.

I got an Allstate plan for a gold chain and a pendant. When their tech offered it to me, she didn't actually explain the contract but they had a brochure that had all the information. It covers everything except if somebody stole the items. I also used an Allstate plan before for a griddle and when I filed a claim, it was difficult because the receipt that I had was an old one. The letters have faded out and it was hard for me to tell them some of the information in there. Other than that, I had a pleasant experience with Allstate.

Seven months ago, I noticed that the iron started malfunctioning. At first, I thought the electricity in the old home that I was at that was getting it overheated. Then we moved to another house that we bought and when I used the iron again, there was still something wrong with it. It would overheat to the point that I couldn't even grab the handle. I made the claim with Allstate and I said what was going on. They were very helpful and they sent me a reimbursement to be able to purchase a new one. The claims process went very smoothly and I was very impressed. I'm in the rural area and I wasn't expecting it to be that fast. I wish other companies would work that way. At the moment, my washer's lid is rattling really ugly and it's leveled. I made a claim and it's been two months, but the techs have not come out. It's because I'm in the rural area now.

I sent the laptop in about a year ago then I sent it in about a month ago. It came right back with the same problem so I sent it right back. It's working fine now.

We got Allstate for a Samsung 45-inch TV. When there was no sound to it, I called Allstate, and they had me go through the different tests to make sure it was something wrong with the TV. Then they said they'd send me a new one. The first one they sent had a cracked screen. I had to call them back, and they told me to send them a picture. I did and they told me they'd replace it. The second one finally made it safely. But Allstate was a pain. They kept insinuating that there was nothing wrong with the TV and I kept telling them there was. They had me reset this and that. They tried to fix it over the phone which took three hours.

Our experience with Allstate was easy. I just went to the website and filled out the information for the claim. I would recommend getting the protection plan.

My Roomba broke down and sent it in. I got it back 2 weeks later. It ran for only one cleaning and broke down again under the same code 26. Stating it needed a new module. I resent it in and got it back within 2 weeks. I have used it 3 times and so far so good.

I did 2 claims with Allstate Protection Plans - one about a little ride-on car and another about an Apple pen. Even if we charged the pen, it would still not do anything. It was completely dead. They helped me very well and answered everything. The site was easy to use and walked me through. I'm pleased.

Keurig Brewer started having major problems as it would not brew a 10 oz cup unless you tried 5-6 times. Sometimes after you set it to brew it would just turn off. It had some major problems and I replaced it and found that I had the Allstate protection plan. So I filed a claim and ALLSTATE honored it and sent me a check. I also had bought a two year plan for the new brewer.

My airpods went out, and my Allstate Protection Plan was able to solve my issues. They gave me some instructions to tackle on my end. I had to go to the Apple Store to get my pods tested to make sure they were bad. I gave Allstate all of my information, and they solved my problem by giving me a gift card for some new pods.

So I bought a refurbished laptop on eBay that came with a SquareTrade protection plan. Basically, I’ve been trying to get this whole thing resolved since Oct 26, 2022. During normal use, the laptop bursts into flames during normal use while surfing the internet and they keep denying me that they won't cover due to the damage under 8 (K) reference in the '"What is not covered'' section of the contract, but after talking to a few sqauretrade supervisors over the phone. Because the damage was caused by mechanical or electrical failure due to the laptop overheating, the laptop should be covered because that’s the thing that caused the fire damage and not an accident. The most helpful supervisor has been David ** who told me I should be covered for this, but the claims review department think differently. It seems like my item is supposed to be covered and, in the end, I'm being run around in circles.

I tried to cancel my policy because the item I purchased was defective. Product bought at Walmart and credit was received for the product. I paid $30 for the coverage and don't understand why I can't get that $30 refunded on a defective product.

Started on around March 22, took the Roomba to Walmart and was told I was over the 90-day return policy. Came back home and emailed Allstate and made the claim. They sent me to the manufacturer, who sent me back to Allstate who sent me back to Walmart who sent me to Allstate who wanted me to call the manufacturer again. I can't make anyone understand, I do not want this, I don't want it repaired and I don't want to fight with the darn thing any longer. I have spent hours on the phone with various departments and can't get anyone to help. I have only tried to use this thing three times, once was terrible to figure out, second time a bit better and the third time it would not even leave the base. I do NOT want it. I just want a full refund and a shipping label to return it.

Great service. Got my phone done in 20 minutes. It was was wonderful experience. Enjoyed everything. Needed to be done. Also customer service was great. The best thing is it was close to my home and it was not a long drive.

My cell phone fell out of my pocket into a bucket of mop water. I immediately pulled it out, dried it off and followed the Samsung directions to dry it internally. It worked that evening and all next day. I put it on charge that next night and the next morning it was dead and never came back on. Called Allstate and they said no problem. I had a new Samsung S22 in three days. Will definitely keep Allstate Protection on my tech!

My 14-month old Canon Pixma printer suddenly began printing out everything absolutely unreadable. The Canon warranty had expired. I first performed all the self maintenance steps and nothing helped. I called Allstate/Square Trade. The tech tried a few more maintenance maneuvers with me and nothing helped. At that point, he offered a full refund for the printer! I was so relieved. One doesn't expect a 14-month old printer, and one not used every day, to quit after 14 months. I was extremely impressed with Square Trade and Allstate. I'll be sure to purchase their extended service warranty for the new printer I purchase.

TV is stuck on one channel, I was thankful I had bought the additional protection plan at the time of purchase at Walmart. Nothing accidental happened with the TV, when I called to file the claim I was told the TV has a software issue and they only cover mechanical & electrical claims. Complete scam of a protection plan! Save your money and avoid the Allstate protection plans.

Fast and great service. Very good warranty. Would recommend it to anyone. It's worth it. East to use. Online submission for easy to apply, access and use. Customer service associates is well trained. Recieved my reimbursement money within 5 days to buy my new item. Will buy another warranty also....

Employees handle everything great over the phone, everything went smoothly with the steps of the process!!! I would recommend greatly because the service was outstanding and patient. Took their time to handle everything, asked me questions to make sure I was satisfied with the process and was so very kind.

I have been going back and forth with Squaretrade for a week now. I get different information from each rep I speak to (everyone has the wrong information). I was supposed to send my product in and get a email gift card within 1-2 business days. On Monday you received the item, yet I didn’t get a gift card even after 2 business days. Yesterday I got a call saying there was a glitch in the system and I now have to fill an affidavit form, which I did fill out. Then I got an email saying it was accepted and I will get a email gift card soon. Later I got another email saying the check will be sent to my house.

I began to file my claim on 1-4-23 and received a Big Lots gift card for $328.94 on 3-23-23. When I reordered the rocker recliner (same make and model) I had to pay $62. more for it. The plan covers replacement if repair is not possible. It did not cover the entire replacement cost. There was an unreasonable amount of time to get any satisfaction. The process was long and frustrating, it involved repeated phone calls and resubmissions. I think they hoped that I would lose the receipt, because I had to submit a photo of it multiple times.

For our recent claim with Allstate, our TV wouldn't completely turn off. We had it set up for Alexa and turning it off by voice, and it got to the point where it wouldn't work. No matter how many times you'd reset it, it wasn't working properly. It took Allstate 10 days, but they sent me a check for the amount that I had it insured for with them. I also had a claim for a battery I had for a mower. They were supposed to have sent me a check months and months ago, but they never sent anything. I kept calling about it. Finally, I got ahold of somebody there and they got tired of having me call all the time. Apparently, one of the people that work there decided they were gonna just send me $25 to shut me up. But the claim itself was never paid.

My item was protected and I was able to get a new one with the Allstate program! Customer service was very friendly and knowledgeable! Awesome! I was given easy steps to complete my claim, while a customer service representative walked me through the process. It is hard to find good customer care these days, but Allstate is one company that provides this!

I had a claim for a coffee pot. I did it online. It was easy. The protection plan worked for me.

They actually fixed the headphones on which we bought a repair/ replacement plan. A friend stepped on the headphones. The Allstate Protection Plan folks fused the problem area so that they would stay on the head. The sound quality remains great. We were very happy.

I had a big tear in my outdoor lounge chairs. I contacted Wayfair and they gave me the info to fill out for my chair. I did so and sent a picture of the chair. I received a email back and claim accepted. Went back online and they are sending me a check. The process was so easy and professional! It was great!

Son dropped phone and it cracked. So glad I had the protection plan. We got a replacement sent quickly. All went So Well. Went to Target....all replaced. Sent back cracked phone today as advised. Don't have Claim ID with me.. Thank you... Best Service ever.

My recent claim with Allstate was for a phone that was not charging. I had to send it out to Allstate to repair it because there was an issue charging the phone. The claim process was easy. I had to call them to get the claim started and they talked me through it and they told me what to do. They told me they sent me email instructions on how to send the package and they told me to print a shipping label and put it on the package. It was fast. I sent it over quite a few times and they fixed it.

The battery went bad and Allstate said, "Take it to a repair shop and we will reimburse you." I took it to Best Buy and they asked me to buy a battery as BB does not sell them. I bought a Lenovo battery and had best buy install it. Battery 89.01 install 39.99 I submit everything and they keep saying they are confused so after 2 weeks I finally get a guy in Columbia from their customer service and he after an hour agrees the totals/receipts/and all the documentation is there and they will pay the claim....I get the check and it's only for 89.01.

I started having issues with the phone. I purchased the phone from eBay and they wouldn't help me. I called PayPal but they wouldn't help me. When I called Allstate, I had issues with them too. I had the runaround from all three of them until Allstate finally helped. It took a while, but I finally got the refund for the phone that I had purchased. When I submitted the claim to Allstate, they told me they didn't have anything. So I had to resubmit the claim and then pretty much start all over again. That was why it took a long time too. They told me I have to take the phone to this place to get it fixed, and then they said, “We can't fix it.” So Allstate agreed to refund the money. I'm glad that they took care of it. I'll definitely use it if I need to in the future for any purchases.

I purchased a plan for a laptop. It leaves out worrying about something going wrong and having to pay for it. I've had a good experience with AllState.

The glasses were scratched up. When I did the claim the first time at Sam's club where I bought them, something didn't go through. We had to enter a part number for the glasses but there was no number per se on them. So, that caught us off guard. It's nice that the protection plan can help me when I step on the glasses or drop them. I ended up getting a new pair. I don't really like to buy extended warranties, but some things like that really help us out in this world.

Having a protection plan is wonderful. It is very valuable. I got it for a hoverboard.

A protection plan is very valuable to have. My clothes spinner was a couple of months out of being out of protection and the lid broke. It can't spin without the lid. Allstate immediately sent me a check for that unit and I bought a new one. It was easy, and I was really impressed. I was also really surprised. I've had other warranties that didn't pay. I would tell friends, "Go ahead and get it. It's worth it." I got it from Walmart. The plan was cheap, and I thought, "Why not?"

My iPhone got smashed, unfortunately at work and had to start dealing with Allstate/SquareTrade because that’s whom I purchased my insurance through regretfully, I made a couple mistakes on my end like having to get an email switched which took a week and a half to do, and for the past 2 1/2 weeks I’ve been getting the runaround about my phone being sent to me (and I have emails to prove that allstate/Squaretrade sent) when I finally got a tracking number, which I had to contact them myself to get because they never sent me one I find it it’s in Edison New Jersey and it’s been sitting there for days, apparently it got lost.

I got the Allstate warranty for a Samsung cell phone. It was affordable and had good coverage. After I filed a claim, everything went very fast and smooth. They gave me the money for the cellphone and it was a fantastic experience. The warranty ended up being very valuable in that situation.

I bought a $20 warranty from Sam's, and I've had it two and half years when the pressure washer ended up messing up. The pump wouldn't work, and I was just gonna write it off. It's one of those things that happens and when you buy something, you don't expect it to last forever. My wife then said, "Well, I think you've got a warranty on it." So, I looked at it and it was a three-year warranty. I called Allstate and no questions asked, they credited me a new one. It was super streamlined and awesome.

The warranty came as a bundle pack with my 65" Samsung TV when I got it at Costco, after 3 years the board exploded, so I knew I had bought the warranty, what is weird is that if they have the information in the system why you have to go thru the trouble of removing your TV to get all the specifications, I guess some people called for the wrong equipment. After filing the complaint you have to call them for the next step, and explain over and over the same thing that you documented in the initial report online. I am glad I had a very polite and patient guy to guide me on several steps to make an approximate diagnosis, and after that they sent the parts and a technician lady came home and swapped the components..... and Bingo!! So, besides the initial process everything went smooth and I did not have to pay anything. The whole process took one week.

Bought glasses with prescription from Sam's Club and added the Allstate Square Trade protection plan. Glasses broke I realized they are covered, went online, file claim. A lady name Barbara from corporate resolution team state that my policy was enter wrong. She was going to fix it. "Give me a few days and I will help you process your claim." Well today is 90 days lady…. Glasses are done and no compensation. Plus a whole bunch call back tomorrow. Lol this company should even be open they are cons artist; this company does not help the consumer, cons the consumer.

I am disappointed in this particular LG model refrigerator. This will be the third ice maker replaced in 2 1/2 years. Fortunately the extended warranty offered by Allstate and SquareTrade is working well. The refrigerator was bought at Nebraska Furniture Mart in Kansas City Ks.

My husband's headphones stopped keeping a charge. We made sure it was plugged in & setting on the charger correctly. Inquiring about the warranty was super easy! I really appreciate whoever designed the site because it was so easy. I'll use Allstate Protection Plan again!

After encountering a problem with my TV I contacted warranty service, the agent was brief but thorough. The whole process was quick and easy and I am very happy with the resolution. All I had to do was snap a few pictures of the issue.

When i bought this bed frame, I was weary of getting the warranty that it offered but I’m so glad I did. When my bed frame broke I contacted the company immediately and got such a fast response and solution. Now I know if I get any piece of furniture with a protection plan from Allstate I'll be in good hands.

It was a very easy process. I made my claim in December 2022 and it was resolved in March 2023. Reasoning for the delay in resolving, is because I had to select a resolution. I was waiting for an email, but it was my response they were waiting for.

Very easy to put in a claim and very nice agent and claim was resolved in a short time, had my TV in 4 days, the TV was delivered in a safe and professional way. This is the first time I have used Allstate Insurance but it won't be the last. They are very efficient and there was no hassle at all. Thank you Allstate.

Your guy was here for all of 12 minutes, played around a little, said it was fixed. It isn't. It has not made any ice since he left. Now I have to make another appointment, wait another week, sit around and wait and hope it gets fixed again? This is a HORRIBLE way of doing business and I sincerely wish that Allstate never took over.

I always get the protection plan. It just makes good sense, sometimes I never use. Sometimes I need it. For the minimal price of the plan to me it's really worth it. I recently had to make a claim and it was handled great, Allstate went out of their way to make things right. Kudos.