Allstate Protection Plans Reviews

I got the Allstate plan for the leather recliners. The cost was reasonable because it was for two of them. It was perfect because they replaced it and it worked out wonderfully. I'm glad I did take it. We had some flooring put in, and when they moved the furniture, they set something on the chair, and it made a tear in it. So, I took pictures of it and told Allstate that the chair had a rip in it and explained what had happened to it. They said, "Okay. We'll look for a comparable chair.” Then the next day, they said, "We found the exact same chair. Just dispose of that one that's ripped, and we'll send you a new one.” The extended warranty was definitely worth it.

I was forced to pay an $89 deductible on a phone that I had used 2 1/2 months with a one year warranty. I was so promised 24 hour repair and was not updated about anything for a solid week. I was not given any updates except that my phone would be replaced not repaired.

They give you a standard warranty of one year on TVs and I wanted the TV to last longer than a year. That was what caused me to go ahead and apply for the Allstate plan because it gave me protection for up to four years. The picture on my 50-inch smart TV started fading out and eventually went completely out. All I could hear was the sound. I did a claim with Allstate online and it was convenient. They gave me a number of things to do to see if we would be able to get the picture back. I did all the stuff they said to do but it never worked.

I had a good result with Allstate Protection Plans. I originally bought the TV from Sam's Club. They put the five-year guarantee on it for no cost. It was the three HDMI ports that failed. I understand they were on a separate board. But Allstate replaced that TV and gave me a different brand. That was my only contact with them, and they took care of it very well. I'm a 91-year-old dinosaur, so I'm having a little trouble getting up to the one that they provided. But the people that delivered it put it exactly where I wanted it, and they were very kind. I would recommend Allstate if you got a warranty on some item.

HZ (Dispute Resolution Team),

I did not like the order parts first process before a repair technician checks the appliance. A simple repair like mine that took two weeks, should have been done in a few days. I also did not like the disconnect between the service provider and Allstate Squaretrade and the way scheduling was handled. But our service technician Shawn was very professional and pleasant.

It was a standup adjustment for my faulty equipment. Very timely.

I purchased a Galaxy S23 Ultra in August 2024 with a one-year SquareTrade protection plan (Plan# **). When the phone developed an issue, SquareTrade replaced it in August 2025. On October 8, 2026, that replacement failed: the screen went completely black and the back panel is separating from the body, with a swollen battery, a known safety hazard. I contacted SquareTrade the next day via their text support line, described the issue, and offered to provide photos. My case was escalated through a front-line agent to a supervisor (Axel).

Do NOT purchase this scam of a plan. They won’t honor it. When I googled it, even Google’s response was, “Ah yes, the Home Depot/Allstate protection plan scam.”

I'm having problems getting my claim paid by Allstate. I run a food truck, so I needed the generator to operate. I went and bought a new generator. I filed my claim and was thinking that they were just going to pay out the cost of the generator so it could reimburse me for the one that I purchased. They did not. They wanted me to repair the item. I took the item to a repair shop, got quotes then they said I had to pay for the repair before they would reimburse me. I went and bought the generator so I could operate my business. They wanted a receipt saying that I paid for the repairs, which I did. I went ahead and paid for the repairs, but I haven't heard anything.

Seamless process. Phone people helped me identify problems. A tech was sent quickly. His Name is Calvin. He works for ITI. Smart guy who Did a very thorough job. Your company is lucky to have a man like Calvin. Explained the whole process. Taught us how to get the best out of our Samsung Tv. Did way more than required in providing value. Will be happy to recommend the insurance and the service and Calvin

I am very pleased with this protection on my TV from Walmart. They had a replacement TV so quickly. It’s done in easy steps to show the TV malfunction to the techs.

At first, I didn't like it because the procedure was very complicated, but in the end, they were able to help me.

I purchased a protection plan for two medicine cabinets through Wayfair, but Allstate would only cover one because Wayfair didn't calculate it for two. Both sets had the same problem. The mirror started coming away. It doesn't chip off. It just dissolves off somehow. It's a terrible product, and I won't ever buy it again. I filed the claim through Wayfair and then called. Then I did it online, and it was all very seamless. Everything was fine except the item never shipped. So, they ended up having to do a gift card to Wayfair, which was fine. If I had not stayed on top of it, it would just have been forgotten. But whenever I reached out, the communication was very quick, so I appreciate that. I got what I needed.

I got the Allstate protection plan online in association with a purchase I made. I have experience with another protection plan company called Asurion, and it’s better. With Asurion, when you call and send pictures of the product, they take a look at it and tell you to send the whole thing in. With Allstate, they had me take it to an authorized repair outlet. Immediately, that adds a lot of extra money because the company is going to charge labor. Instead of me just buying the parts and fixing the problem, I had to take it to a place where they purchased the parts, put it together, and charged labor. I got the bill, which I had to pay upfront, and I submitted it to Allstate.

We get a protection plan so that if something breaks, we don’t have to pay for it. This company is a fricking joke. Not only did they make us pay for the complete repair which almost cost as much as the damn dryer, but it was impossible to work with them and we basically had to do it all ourselves. Yes, they did reimburse us, but that’s not the point they’re supposed to pay for it and take care of everything.

The technician came 2 times, and the 2 times the company sent the wrong parts. Now I have had a washer, don’t worry, for 2 weeks.

It was really easy to make a claim, staff was very helpful, all done.

Y’all done amazing job. Thank y’all so very much; I really appreciate it. You all are amazing.

I purchased a protection plan on a pre-lit Christmas tree. There are very few times when I will purchase a protection plan, but this is one of those that I thought would be potentially helpful. The tree worked well last season, but it would not light up for this coming season. Allstate made the process easy. I would buy again if needed.

They can’t fix anything without actually seeing it happen. So my ice maker makes too much ice and the drawers about it freeze. They could see that the temperature was below freezing in that drawer but didn’t see food freezing in it. Why get insurance at all? Terrible!!

Have always had great service with Allstate protection plans. Highly recommend.

I was worried about a long, drawn-out process. But once I explained what had happened. They were there with a great option that was able to work for me.

I feel so elated to know that my family is covered by the Allstate Protection Plan. It is super rare when we have any electronic malfunctions, but having a company that feels like family who springs into action and be there when we need them most is top tier. Thank you for making our lives better. We couldn’t be happier with our replacement item.

Excellent service from Showtime Repairs. Very prompt. Also appreciate the very prompt reimbursement for my spoiled food. Thank you again.

Was very easy to complete. And the resolution was great. No hassle and very satisfied.

I bought a 65-inch Samsung TV from Walmart 3 years ago and also purchased 1 5 year extended warranty with Square Trade (Allstate). The TV broke. I called into Allstate; they asked me to try a few fixes, which did not work. After about 30 minutes, they told me to send a pickture and I would hear back within 24 hours. They approved the claim the next day. They gave me an option to choose from 3 new TVS--which were pretty much top of the line and not some cheaper models. I am now awaiting delivery. However, up to now, I am very impressed with the ease of the claim process and the quality of the replacement TV. My only complaints are that I cannot purchase a new extended warranty for my replacement TV and that I have to hire someone to come out and set up my replacement TV. Let's see how the delivery goes.

More than happy! We get Allstate protection plans for all our purchases!

Very disappointed with Home Depot and their Protection Plan. I paid $345 for a technician to come out and inspect/repair the issue. The very next day, the item stopped working again. I was then told by the insurance company that I needed to pay another $345, bringing my total to $690. After all of that, they are now telling me they will simply refund the warranty purchase price and cancel my warranty instead of fixing the problem. I paid for protection expecting the product to be repaired, not to keep paying out of pocket and then have the warranty canceled. What a way to scam people. This has been a terrible experience, and based on how this claim was handled, I will never shop at Home Depot or with Allstate again.

I purchased a protection plan through the store for an HP printer because printers don't always last the longest. It was a relatively inexpensive one, just to try to get by, so I got it just to make sure I got a couple of years' use out of it. I could not get the printer to match up with my Wi-Fi. Hewlett Packard said I had to have it connected to my Wi-Fi in order to get it to work and I worked with their help desk on two occasions, but they couldn't get it to work. I don't know what the problem was. It wasn't my Wi-Fi. It was something with the printer itself. They provided a case number when I filed my claim with HP, so they could see that I called them on numerous occasions.

I have a protection plan for my son's iPad and I had to have a replacement. I did it online, and it was very simple. With the replacement, everything is still in working order. I did not have to send the old iPad back. They told me the screen was crushed. The experience was very easy. Having a protection plan is very important, especially with little ones.

Excellent protection plan! I purchased mine with a laptop I bought on eBay. After about a year, the laptop developed an issue, so I contacted Allstate for assistance. The technician asked me to check a few things on the laptop, and within five minutes determined that it was a motherboard issue. They offered me the option to have it repaired or receive a full refund. I chose the refund, and to my surprise, the money was deposited into my bank account the very next day. Where else do you get this kind of fast, hassle-free service? Thank you, Allstate, for standing behind your protection plan!

Everything about this "service", from beginning to end is garbage. Bought a protection plan from Home Depot for hassle free 3 year service for my new Maytag dishwasher. I never buy extra services, I rather buy quality products, but the associate said they would replace my appliance in one day should I have a problem with it. Home Depot did not bother to tell me who was the company in charge of providing the service. After a year and a half it broke. Called Home Depot and they gave me a phone number to call Maytag. Maytag told me to call Home Depot. Home Depot finally gave me a number, not the name of the insurer (Allstate). The service is so bad, Allstate does not advertise it (it should be on the invoice). Called them and explained the problem. That did not work, they had no clue.

When I submitted my repair claim, I wasn't quite sure what to expect. Every agent I spoke with or had email contact with was extremely knowledgeable in the claims process, and when each person gave the exact same responses....I knew right away I was in good hands. I received repair center contacts within an hour or two of filing my claim, and was able to connect with an authorized repair center the same day. The only difficulty I experienced was when I needed to upload my paid receipt for the repairs. However 1 phone call to your agents solved that. They provided me with an email to attach my paid receipt to. Everyone was very efficient and friendly. As I think back about the various interactions, all I can say is that it's not only impressive but I'm a very happy customer, Thank You to all involved

If I bought anything at Walmart, Allstate is the protection plan they offer. Every time I've had dealings with them online, it has worked out well for me. There has never been a time when I filed a claim for a broken screen that I haven't got immediate action on. They're good.

I always get the protection plan for the phones, and my two daughters and I are on the Allstate plan as a family. They send periodic emails to remind us we have the coverage. When my cellphone fell off a table and cracked the camera lenses on the back of the phone, I made a claim with Allstate. I sent them a photo of the broken camera lens and a little blurb about what happened to the phone to show there was no water damage either. The chat feature they have on the website was helpful to help me find the location to take the phone to. They found a location that was close to my job, and I took the phone in there. They replaced the the actual cameras. It took an hour and my cellphone is working perfectly now.

I've had my lenses insured with Allstate for three years now and it has come in handy. I had a claim because there was a scratch and Allstate handled it. I appreciate that. The combination of value of policy and the claims procedures are fairly simple compared to other things. However, They hide things sometimes. Depending on the email you get, you have to hunt around. Also, when you go to the store, buy a thing and get the Allstate protection plan, you send them the receipt with the item that is being covered at that time. But when you go to make a claim, it asks for all that again. It doesn't make sense to me.

I did a claim on the crockpot that I bought through Walmart. It worked fine for about five uses, and then on the sixth time, it wouldn't turn on. I filed the claim online, but I did talk to somebody on the phone as well. I've already used the refund to go toward another crockpot of a different brand and purchased another warranty for it. I had to go through a few steps of making sure that my plug-in was working. I took pictures and sent it in, and then Allstate gave me a Walmart e-gift card as how they paid me back for it. It’s amazing. They were awesome in how they explained everything to me. I really appreciate Allstate. They were great.

I purchased a protection plan from Allstate for an LG refrigerator. We purchased it at the same time we purchased the refrigerator from Costco, and it seemed like a good deal. The compressor on the refrigerator went after four years, which I found to be a little unbelievable because the we had the other refrigerator for 10 years. Fortunately, we're able to move our food across the street to our neighbor's refrigerator. To file a claim to Allstate, it required a couple of telephone calls, both to Allstate and also to LG. Then the repairman came, and he did a very good job in repairing it.

I bought an Allstate plan for a sisal area rug, 8 x 10. A couple of the seams towards the center of it were starting to tear and pull away. It's underneath a dining room table, so it's not like it got a lot of wear. When I had taken the table off the rug to do cleaning and vacuuming, that was when I found that there were some tears in it. I made a claim with Allstate and it was very easy to do. I just went online to Amazon, clicked on the link, uploaded a picture, and I received a credit from Allstate. It took 48 hours tops which was quick. The price was affordable and it ended up paying off for itself. I would recommend Allstate. I also have them on my auto and home.

UPDATED ON 10/6/2026: After I filed complaints with the California Attorney General's Office and posted this review, Allstate/SquareTrade contacted me by email and offered to refund the $295 I paid for the protection plan. The following day, they emailed me again stating that the refund offer was made in error and that they would not honor it, directing me instead to contact the appliance merchant.

I recently had an Allstate claim for a water heater. They were good about what the deal was that I signed up for. It was an extended warranty, and sometimes with those things it can be hard to make claim, but they recognized that it was a valid claim. They didn't make it too big of a hassle for me to make that claim and get that claim paid out so I could get a new unit. I would 100% do business with them again in the future.

My experience with Allstate was great. I bought the plan for my glasses and didn't notice that there was a little defect on them. When the glasses broke, they said I had insurance on it. I don't have a computer, so I did the claim on my phone, and it was very easy to do. It kept asking if I had any problems, to call their number. They made it very easy to get to. I took a picture and wrote what happened, and next thing I know, they gave me a refund. I'm very happy with Allstate. If I ever get offered Allstate insurance again, I'll take it. I've never been offered that before anywhere and they were really nice. Allstate was awesome and I have recommended them.

Sasha and Ali were most helpful. I appreciate their patience with me. We finally got my computer to preform properly. Not 100% but very close. I only have to restart it occasionally. I'm very happy and pleased that I bought the warranty with ALLSTATE.

I had a warranty on a tablet, and Allstate sent me one that was better, but it didn't do the same thing and wasn't good either. So, they sent me a refund. They've been good at that. It was very easy to get everything set up over the phone, and they handled it in a timely manner. I'm very pleased with them. What little bit I've had dealings with them, they were on it. It was a great experience.

I have been emailing and emailing Allstate. There had to be three visits before my problem was fixed with my refrigerator freezer. The first time the Fixar guy came, he said it was fixed. As soon as he left, it was broken again. It wasn't fixed. So, they came out again. This time, the guy screwed something in the back, and it was fixed. Then Allstate, for some reason, sent a third person out. In the meantime, they had sent parts here. When the guy came, he said, "Well, it doesn't seem like I need to do anything to this freezer.” I said, "Well, they sent parts here.” He said, "Well, just keep the parts.” I told him, "No. I want them to get these parts. If we don't need them, if they don't need them on my refrigerator, I don't feel comfortable keeping them.” He wouldn't take the parts. So, I'm sitting here now with the parts. I sent an email and asked Allstate to come and get the parts, but I never heard from them.

It took 1 month to diagnose the issue with appliance and still issue is not resolved. Very poor attention to customer experience.

I bought a washing machine it through Home Depot, and I paid extra for the warranty with Allstate. It was all part of the checkout process, but it was an optional add-on. Submitting a claim was easy. I did it online and the reps got back to me quickly and took care of it. I was happy with it. The customer service was great.

Submitting my claim was simple. It's still getting resolved. We're just waiting on the check.

Our daughter had a laptop last year that we purchased through Walmart, and it was defective. Allstate sent us the money back, and then we purchased her a new one, also with a new Allstate plan. Allstate came through and reimbursed the purchase price. My daughter was very pleasantly surprised that it went very smoothly. They helped her right away. Usually, filing a claim is not a fun thing to do, but she said the customer service was great. They got back with her right away as soon as they had looked at it. It was two weeks or so, and they let her know that they would just refund the price.

Total scam. I will NEVER buy another plan from these crooks. I have since cancelled my plan. And I knew the moment that they told me they'd get back to me on my claim, that they were looking for ways to deny it, which they did. NEVER AGAIN! People, be aware of Allstate. This "company" is run by foreigners, looking for ways to CHEAT honest Americans!

Anything I purchased, if it offered a warranty, I always get the warranty. I have purchased two Apple iPhone through Walmart, which are on Allstate. Also, I purchased some headphones that Allstate reimbursed me for. I also purchased two lanterns that they refunded back last August 19th when I called to make a claim on them and the headphones for my daughter in college. I also purchased about a week or two ago another Allstate warranty for my daughter's laptop for college.

“Ralph” was my agent that was supposed to help me with my broken fabric softener dispenser on my washer and dryer, he proceeded to ask me a bunch of loaded questions and try to manipulate me into saying that it’s been a pre-existing condition when I never stated that. He then chalked up my claim to pre-existing and then it was denied. I’ve been trying to get through to someone with a brain ever since then. Worst experience ever I will not be buying another one of these awful policies.

Very satisfied with service received. Got appointment. Technician came on time. Did the repair. Got machine to work. Very efficient.

Allstate received my broken Creami machine and received my refund In the mail immediately! Thank you!

I got my laptop from Costco. They have a very good plan. I usually get my appliances from Costco, and the plan they offer is very good as well. So, I just got that along with the thing. My laptop has been prepared three times, and I still have the problem. My son dropped a coke six months ago on the laptop. So, I sent it for repair. It came back. Then it started to get bad again. I sent it again, and then it came back. Still, it's not working properly. I sent again, but I got it back on the first week of September. Now, I have a problem again. So, I talked to the agent, and she said I would get the label in 24 hours. But now, I haven't received it yet. The last time the laptop came after repair, it took so long to come back. What they promised me earlier, it was not coming back. But the thing is, it's still not working the way it should.

If I could rate this zero stars, I would based on my most recent experience. I sent in a Shark robot vacuum, they sent it back saying it was "repaired", but nothing was done. They also lost the charger I sent with the vacuum. Upon contacting them, I need to send the unit back in again AND order my own new charger (they did say they would reimburse for the charger). I have absolutely zero faith that this unit will actually be repaired.

My lawn trimmer started making a screeching sound and stopped working. Filled out an Allstate protection claim and was told I needed to return the trimmer before my claim could be authorized. Since the trimmer was large and bulky and could not be taken apart this would have been difficult to do. Called the support number and spoke to a rep who said he would need to check to see if the return request could be waived. He spoke to his supervisor and the request was waived and I received my payment which was put into my Walmart account. Was very pleased. The rep was courteous and extremely helpful in rectifying the return issue.

Great experience from start to finish. Process to file claim was simple and easy. Turn around time was quick and notified when item is received by Allstate and tracking given when item ships back.

Submitting a claim with Allstate is usually very easy. I've not had any issue with them where I would say ever again. Everything is good with them. However, I've been getting a lot of calls trying to convert me to Allstate. I tell them I'm already a member of Allstate, and they just hang up. It's like a scam. Every time I hear Allstate, my radar is up. I've joined Allstate, but I want to hear if they're trying to scam me or not.

I often don’t purchase extended warranty coverage on products I buy, but I did for a dishwasher purchased through Costco. Getting that warranty paid off, and I’m glad I had it. The required repair was close to $600, and it was all covered.

I was helped by a representative and the experience was great, the person helped me contact and solve my problem in a faster way. He connected me with the right person I needed to talk to about my TV's problem.

Fast and easy, friendly, couldn’t believe how nice everything was.

Did everything possible to try to get you to drop the case.

A knowledgeable and qualified tech quickly executed the two repairs. I would purchase the Allstate Protection Plan without hesitation.

The online process was easy. The claim was processed very efficiently, and within 2 days I had a brand-new TV. I think this one is even better than the last one. Thank you for all your help in making this right.

I have been waiting since Sept 16, 2026 for my fridge to be fixed. I have to wait till 28 Sept 2026 for a real tech to show up to see if it can be fixed.

It was great! I do recommend family and friends to protect their appliances with Allstate protection plan

The claim was pretty easy to file. There were a few confusing things, and I called in for clarification. I didn't feel like they gave me any additional help, so I just winged it and it worked. I was able to get the information in. Besides the one picture thing that I called in for clarification and felt like I didn't get a whole lot of additional help on, the rest of it was really smooth. I really appreciated that when you sent something in, in not too long of a time, you get a response back saying it's in processing, expect X number of days until you hear from them. So, that was really positive, like in keeping me in the loop, even though it still needed to be a little bit of time to process it, that I knew when to expect something.

I used the chat talk on the website that I didn't care for. It took way too long to complete. I tried to get a live agent, and the system wouldn't take me to a live agent. I could of talked to an agent and had my claim settled with an appointment way quicker than doing a chat call. Overall, an appointment was made with parts arriving on the day of service. The service tech was wonderful and answered our questions and had us follow up the next day!

I have been asked three different times by three different people to describe the issue. It is still not fixed, and I have no idea what is happening with this claim. I did not have an issue with an earlier claim, but feel I am getting the runaround this time.

I was very happy with the customer service and information provided to assist in moving forward with the claim. I was extremely pleased with how quickly the claim was accepted and processed.

Great service, knowledgeable, payment was very quick.

TV was not repaired. Process is slow and communication is spotty. AI automation is horrible.

The initial start of the claim was difficult. Not very friendly instructions, but once I got beyond it, it was very quick and easy. The repair was quick and professional.

Once I got past the endless chatbot questions and got to an agent. I had to answer all the questions again for him to find my account. When we got down to the actual problem, he was very efficient.

Allstate provided excellent coverage of a repair needed on our range.

We are without a fridge for over a week, was offered $150 for mini fridge, which can barely fit anything in it for a household of 3, one is a child, one elderly. Absolutely ridiculous.

This is a giant company systemically defrauding consumers with a fake insurance product being run by computers and or AI. No human reviewed my claim and it was summarily denied in a split second, despite being a fully legitimate claim.

I was a SquareTrade customer for a long time, and that got sucked up by Allstate. Most recently, I've just been buying the Allstate protection plan that Costco and Big Lots. Whenever I buy a product from those companies, usually it ends up being Allstate. But their website is atrocious, and this doesn't work very well. There's some sort of lock on my account. But once I make the phone call, it's super easy. If it's a Costco product, I use their Costco concierge, and they put me in touch directly with an Allstate agent, a coverage agent right away. But if it's coverage I purchase somewhere else, it usually is kind of a pain in the ass to actually get a person on the phone. But once I start talking to somebody, it's super easy.

I bought an Allstate protection plan for a laptop computer. I had to file a claim when the mouse stopped working. I did the claim over the phone. Their rep walked me through it over the phone, and we got it figured out. We fixed the problem over the phone. The only thing is Costco charged me the wrong price for the warranty, and now Allstate tells me that they will only guarantee my laptop for $499 instead of $650. That's something I need to get fixed, but that was Costco's fault and not Allstate's fault. I would recommend Allstate.

Updated on 10/08/2026: Somehow they’ve managed to make this even worse. After receiving an email from corporate resolutions, I was told I would be reimbursed for the purchase price of the phone. It’s now October 7 after being instructed to mail the replacement phone back so they would simply reimburse me for the purchase price. Now they are demanding I resubmit paperwork that I’ve submitted two times already and saying they can’t verify my claim. They will only communicate via email or SMS. Incredibly frustrating. You can never get the same customer service representative twice so you have to explain yourself every time you talk to someone new.

I used Allstate for a sofa I had purchased, and I filed a claim. I did everything online. They said I could keep the sofa, and they were going to send me another one. However, they forgot to send me the other one. So they sent me a credit. Because I waited a while. And I asked, “Is there any update?" And they sent me an email saying, "We'll get that right out to you." Then, they realized they forgot. They said, “How about we just send you a credit? We're not going to send you another sofa." And I didn’t have any problems with that. It was worth it, especially in that situation. Because I didn't even know that it was gonna rip. Like any insurance, you just never know if you may need it or not. So it would be a good idea to get it.

I purchased a protection plan for the TV for the extra security, and I’m glad I did. Allstate was the only one offered so I got it. The TV stopped working and when I filed a claim, it was easy. But the follow-through is where I had some concerns. When I filed the claim, it was approved. I did everything, sent the pictures and afterwards, they sent me the link to choose the replacement device. Once I tried to select it, the link had expired. I called a few times and told them about it and that I needed some assistance. I was told three separate times that somebody was gonna call me. But no one did.

I submitted a claim with Allstate for my Apple Watch. The battery wasn't doing all that well because it was getting a little bit older. But the main reason was my Apple Watch kept telling me that I fell. And I was cutting my lawn, and I looked up, and there was a New York State trooper standing in my yard because my watch dialed 911 while I was mowing the lawn, and I had my earphones and didn't realize it happened. Then, it sent a message to my wife that I had fallen, and I called 911. She was at work, and she ended up driving halfway to our house because she couldn't get a hold of me. It was very easy to submit a claim with Allstate. Their customer service was good. I sent it in, and they sent it back, and they put a new face and a new battery in it, and then it wouldn't charge. So I had to send it back in, and they tried to re-fix it but they couldn't. So they just refunded me my original purchase price.

I was directed to an excellent resource locally for repair.... After my service my payout was received VERY quickly.

I reported my oven panel and oven not working on 9/10 and with delay in ordering parts and also technician delay, technician came on 9-18 but the parts was not the right one. So it had to be reordered and as of 9/20 I am still waiting for parts and repair. Could this have been avoided by having the technician come in and look at the problem instead of having a chat troubleshoot?

Everything was okay. My insurance was good. Allstate took care of my appliances. When I purchased that range at Home Depot, Home Depot offered that Allstate warranty. I've been lucky to have it because it has broken down three times already. It’s a digital board. I live in Mississippi. So, Mississippi is humid. This range was not made waterproof. It's been getting shorted out. It's a downdraft electric range, so the humidity makes it go bad. So, Allstate has been replacing that dashboard with no problem. They have always sent up people.

The amount of money that I put into frontloads is very expensive. I was excited that I got the Allstate protection plan when I purchased the washer and dryer through Home Depot because I knew something was going to happen over the next two to three years and it did. With the washer, because we use it so often, opening and closing it over a three-year span, it caused the latch to break.

I purchased phone protection through Mint Mobile, which is administered by Allstate/SquareTrade. Unfortunately, dealing with them over my claim has been an incredibly frustrating experience. My phone was damaged, so I filed a claim and went through the entire process they required. The claim was eventually cleared and accepted, and I paid the required deductible. I was then told that Allstate would send the necessary information to the repair shop within 24 hours so the repair could move forward. That did not happen.

I recently did a claim to Allstate for my printer that had malfunctioned. The process wasn't too difficult. They asked a couple of questions and to take a picture and show them, or go into detail. It wasn't too hard. Most of the time, whenever I have interaction with their customer service team, it's nice. They'll go through the process with me on how to reset. They'll go through the process before they decide a claim. The last time, I did an automated claim, and they waited a day or two before they gave me a response back for that. I had to take a picture of the product. I would recommend Allstate to a friend. Most people that I've talked to, in the past or present, seem to work with them.

The dryer was broken. It was no longer drying my clothes. I filed a claim with Allstate over the phone, and it was an easy process. The guy came out twice. The first time he came out, he changed the heating unit. Also, there's a door to where the vent is and the springs were off of it so the door was no longer functioning correctly. Allstate sent that piece out. The only issue was when he screwed the piece the second time he came out, it left a pretty big gap on the inside of the dryer. Now, I don't know if they sent a piece that was incorrect. He got the dryer to work and it's still working so I haven't said anything about it because it's just a visual thing. It does not look like it was connected correctly but I'm not going to call them for a cosmetic issue, even though I probably could and there wouldn't be a problem. They would come out and fix it. That's the confidence I have in Allstate. I would recommend them.

You are always skeptical of these extended warranties. I can tell you Allstate works. I bought a $500 tv from Target with 2 year warranty and extended the warranty 1 year through Allstate. 2 years 7 months the TV quit. I contacted Allstate and answered some questions. They needed a copy of the receipt so always photograph your receipt and save it. A few more emails and then I had to call tech. The tech had me do some trouble shooting and said my tv was kaput. They replaced it with a $500 TV from Best Buy 3 days later. It took about 7 days from first contact to unpacking a new TV. I will use Allstate again.

The mouse wouldn't stay connected and would reconnect. I submitted a claim online to Allstate and it was successful. I sent the mouse back to them and they sent me a check. The protection plan was offered when I bought the mouse and I was satisfied. Allstate was good.

My most recent claim with Allstate was for an ice maker. It seemed to be fairly easy to submit a claim. We just called them, gave them the information on the claim, the number that we had on the claim, and they came right out and took care of it. Everything went very well. I was very satisfied with my experience.

I always get the protection plan when I make a purchase and this is the first time I have had an issue. I called because my tv wouldn't turn on, a representative named Ivan took my call he was already mad, rude, and disrespectful when he answered the call. Ivan immediately said they don't cover physical damage and I stated to him the TV does not have physical damage. He asked me to hold while he looked over my account when he came back to the call he stated that I told him the TV had physical damage and proceeded to argue with me when I said I didn't tell him that the TV was damaged. I asked to speak to a supervisor and Ivan told me that he is the supervisor, so I requested a different supervisor and Ivan said that he is the only supervisor.

The printer wouldn’t work anymore and it wasn’t that old. I submitted a claim online, which was very easy, and Allstate decided that they were going to give me the money for my printer. They sent a check, but they said it was an error and it was not going to be good and valid. So, I deposited it and it came back to me. Then, they called to find out what was going on and I told them. I'm out of town, but it looks like I'm getting the new check from them. I've used SquareTrade forever and they've always been very fair. I've not had to use them very often. But when I have, they've been good at replacing or sending me a check. I don't usually do a protection plan on a lot of other things, but I do it on electronics because I know how they can be and I would recommend Allstate, especially for that.

My gas range is 3 years old and broke (nothing is made well anymore) just before the extended service plan I purchased. Called Allstate and it was VERY difficult to get to an actual human to create a claim. Finally got through and scheduled a repair and was told the part would be shipped before my appointment. It was not (there was PLENTY of time), so I had to reschedule the repair to a Saturday, and from a 2 hour window to a 4 hour window. Repair seemed to work initially, but oven is again not working. Called Allstate again and was told I would get an email in 24-48 hours. 72 hours later, I called to check and they told me a new timeframe, within a day.

My experience with Allstate was very poor. The process was very slow. The part was ordered twice. It arrived incorrectly. The service person could not do it. And now, they want to pay me for my dishwasher to get replaced. So I'm left with a non-functioning dishwasher when it could have been fixed. They made an offer to give me a Home Depot gift card as a quick fix. And that's probably acceptable, except I don't know if I want to necessarily buy my next dishwasher from Home Depot due to this overall experience, and I've not had a moment to call them to see if there's a way to get just a check to make that decision. So it's just pending on my part. Nothing that Allstate's done. They promptly offered that solution. It's just not an ideal solution when the part does exist and can be purchased if done correctly, and it could have been fixed a month and a half ago. It just did not go smoothly.

You can't speak to anyone directly to resolve your issues. Walmart should pick better partners to work with.

I reached out to Allstate for a claim on the lamps. I had to get my order number for them and send a copy of it in to them. The process was easy because sometimes, on the line, you can't don't understand some things, but they explained it and walked me through it. Everybody was polite. The price was reasonable as well.

I never received the replacement check since you cancelled the first one. You all used to be so efficient. What happened?

I called the place that I bought the refrigerator from and they called Allstate. They handled everything and sent out a repair guy. It was perfect.

I have a 5yr warranty on a TV that is giving me wifi issues that make it unusable. This is a known issue with this TV, and I have been through every possible fix, including those from LG and Allstate. I am a very tech-capable person and spent months working on this, reviewing every post about this issue (there are hundreds/thousands) to no avail, and only then did I make a warranty claim. I file a claim online, they send me an email with troubleshooting tips and IMMEDIATELY close the claim. I did this 3 times in all. I tried to call the "if this does not fix it #", even though they did close the claim. It is an AI answering system that says can we text you at the number you are on to continue? I said yes and never got a text. Just one stall after another. I have not found a way to talk to a human. What a waste of time and money.

Sent my Roomba i3 out for repair. They sent it back. It still didn't work. I sent it back to them because it still had the same problems. They made up a story about the warranty being voided. When I said I had pictures of the vacuum that proved I didn't void the warranty they changed their story and said that the previous repairs exceeded the vacuum's purchase price. All they did was change the battery in the first repair and claimed that that cost over $200.

We bought a refrigerator and a dryer from Home Depot in '22 and during the years, it quit working several different times. Allstate finally gave me a new refrigerator on August 14th. To file the claim, I just called Home Depot and they gave me the number for Allstate and I called them. The customer service reps were every nice and helpful. Having an extended warranty is worthwhile. In this case, it saved us quite a bit of money because the techs have come out probably six times before Allstate decided to give us a new refrigerator. Allstate is a good plan.

I had an Allstate plan and filed a claim for the top on a stove. At first, I had no idea how to do it so I went to the place where I bought the stove. It was brand-new but when it was delivered, it was damaged. They referred me to their department that would take care of that, and they, in turn, got ahold of Allstate. That was not easy. But when I filed a claim for a pair of glasses, it was a dream. They required some pictures and though it was a little bit of back and forth, Allstate answered the claim immediately and we were given not cash back but a gift card from Sam's Club to cover. For the price, Allstate is worth it. If your item is more than what the price of the policy is, it's worth it.

Had the clothes dryer been fixed on the first visit I would have been happy. But after initially explaining that the dryer issue was that it wouldn't power on, they sent a pulley and belt that controls the turning of the drum. That was even after I called them back after the parts arrived and informed them that they were the wrong parts. The technician showed up days later for the appointment and of course could not fix the dryer. So then we waited about another 10 days for parts to arrive and for our new repair appointment. Very frustrating that the employee on the initial call did not listen at all to what the issue was and then totally ignore the follow up call about the wrong parts. The technician who showed up, Max, was very good even though he spoke very little English.

Not trying to bash, because so many were good, but the watch was never fixed.

Great experience! The rep was helpful and listened to my issue and concerns.

I was very satisfied with the service. I love they keep you informed about what’s going on with the repairs. My headphones are like brand new!!!

The repair techs themselves - and their company - were great. The Allstate/SquareTrade side was terrible, and it took almost 3 weeks to get my dryer fixed. They knew the symptoms of the issue and shipped incorrect parts that had nothing to do with the electrical issue (they shipped parts for door hinges and mechanical failures - the unit wouldn't power up and it would have been either a fuse, switch or a control board and they shipped exactly zero electrical parts). Then, they closed this ticket with my dryer still not fixed, and didn't create another ticket to address my issue for 3 days, causing more delays. Then, they didn't ship the part to do the actual repair until 4pm the day before the repair was supposed to take place and CANCELLED my appointment with the repair company - despite knowing that the repair company doesn't come this way except on Wednesdays each week (I'm rural).

I bought a remote control for a very old fan, and when you purchase an item on eBay, you have the option to insure it. And because the things are hard to come by, I decided to do it. I bought the Allstate insurance originally through SquareTrade and when I filed a claim, they couldn’t get the remote control fixed or replaced because the manufacturer doesn’t make it any longer. So, Allstate sent me a check. The claims process was fairly easy and I would use them again.

I filed a claim for a used Roomba vacuum. The guy said that he was going to replace it. But when they sent me the replacement items to choose from, they had nothing to do with the product or the piece that I needed. Allstate ended up just paying me for the whole thing.

I have not heard back about the Bluetooth headphones that I called about on Aug. 19, 2026. I have been waiting for some kind of update and nothing.

Put in claim for Apple IPods that stopped working. Followed all the steps to file claim. End result I received reimbursement for the full amount of Ipods. It very quickly and representatives were very helpful.

If this is related to my refrigerator, the company was not very proactive or responsive. I understand that there are steps to fix the broken appliance. However, having the customer complete most of the steps and determine the issues was crazy. I also had to call so many times for next steps and status updates.

I filed my claim and I was sent a check. I received the check and deposited it. A week later Allstate took the money back with no notification. I just happened to look at my checking account and saw it was taken back. If I didn't happen to move money into my checking account I would have checks coming back as NSF.

I bought an expensive pool cleaner and got the Allstate protection plan offered and I'm so glad I did. It had a defect and broke beyond repair, so I filed a claim. The process of filing, returning the item and being sent a refund check were all easy and quick. The one negative is that the item cost as well as the cost of the new protection plan went up, so I was $130 out of pocket to buy the replacement and a new protection plan. It's worth it, but I do wish the plan refunded the full replacement amount of the same item at its current cost.

My washing machine was not working, the great technician came and right away changed the main circuit board, and now it has been working fine. He did a great job.

Trying to get in touch with someone was the worst experience I've ever had trying to to file a claim for my broken washer. I will never buy insurance from Allstate.

Very polite and helpful and knew how to solve the issue.

I would strongly caution anyone considering a Home Depot Protection Plan through Allstate. Our experience has been incredibly frustrating and has made this protection plan feel like a complete waste of money. Our refrigerator initially had an ice maker issue. It took time to get someone out, and the first repair did not fix it. They then determined the motherboard might be the problem and replaced it. That is when a minor problem became a major one. Before their repair, we had a working refrigerator and freezer with an ice maker problem. After they replaced the motherboard, the refrigerator stopped cooling completely. We have lights and water, but both the refrigerator and freezer are warm. Their attempted repair turned an ice maker issue into a completely unusable refrigerator. We have now been dealing with this for approximately THREE WEEKS.

Many challenges offered once I filed a claim. Thanks via a Costco tech I was able to talk to a claim team person which I explained everything to. After that It was extremely difficult being able to talk to a claim team person because the “SO CALLED” direct line was controlled by A.I. And they would only let me communicate with a live text only person. This was disastrous. They wanted me to explain in writing again. And ask question using letter only for words which meant nothing to me. Therefore, I answered that I would call Costco tech and have them transfer me to a live person which they did.

We submitted a claim with Allstate. I sent them the laptop, and they fixed it. However, it was not fitted very well. It’s still moving. But their customer service was great. They have a good price too.

I got an Allstate plan for a faucet for my bathroom. When they installed the faucet, the connection was like a welded connection between the two parts, and it was leaking. Other than putting tape around it, I couldn't stop the leak. So I had to get it replaced. It was very convenient and easy to submit a claim with Allstate. It was all through email. When I filed the claim, initially, they said I wasn't eligible, then they changed their decision because I gave a more detailed description of what was wrong. It met the criteria for a claim, and they just kept me updated on the process and what was happening next. I thought that was really convenient for me so that I didn't have to keep contacting them. Overall, it was a very positive experience.

It was easy to get my glass warranty and then go back to Sam’s and buy glasses again.

I honestly couldn't have been more pleased with how Allstate handled my claim. We had an issue with one piece of our living room furniture that we purchased through Wayfair, and I was really impressed with how quickly and professionally everything was taken care of. Even though there was only a problem with one of the three pieces, Allstate replaced the entire set. Since the original set was no longer available, they gave us the opportunity to choose a replacement ourselves, which we really appreciated. Once we made our selection, the new furniture was delivered within just a few days.

Excellent and prompt service. My problem was handled quickly and professionally.

Easy to submit info needed and Allstate was very timely with their response and reimbursements.

Purchased 2 warranties, went to the Allstate website and there are no warranties found and no one to contact.

Having Allstate is not worth it. We live in a rural area and the company that they contract with locally to do the repairs comes out to my market once a week. I opened the ticket to get the dryer fixed because it died - no sounds, no lights, no dings, nothing. We called and they walked us through the troubleshooting of unplugging it and plugging it back. It was still dead so they said they'd have somebody out the next week, and that they'd send $50 as an inconvenience fee so I could take my clothes to the laundromat.

We purchased Allstate for a lot of things. Our experience with them has been good.

I got Allstate for my headphones for peace of mind. I accidentally dropped my headphones and broke them. When I filed a claim with Allstate, it was difficult because they couldn't find my warranty. It took about a week for them to do. Initially, I went back and forth corresponding through email directly to Allstate, but I decided to go through Target which was the retailer I purchased the headphones from. I started a new thread and through there, they were able to locate the customer service representative that I spoke to. I called him and spoke to him over the phone, and he was incredibly helpful. He guided me through the process of being able to file my claim. They found the coverage that I had through Allstate and was able to get everything straightened out for me and get my claim processed correctly. Allstate was able to repair the headphones.

My experience with Allstate wasn't good. I was having problems with my washer multiple times. They were sending the wrong part. With my stove claim, they never even came back and fixed the other stuff they were supposed to come and fix. I don't understand why you just tell them something over the phone, and they just send you a part and don't even come out to inspect it.

Allstate is pretty par for the course for any type of appliance warranty. We have them for all of our kitchen appliances. We have had repairs and everything's been smooth and as it should be. The parts are generally ordered ahead of time and they arrive before the technician comes out. Recently, I filed a claim for the dishwasher. I called because I have submitted claims online before but I have not received follow-up, like for the claim that I did for my washing machine. Speaking with someone at Allstate is a better option.

When I purchased the warranty I wasn't expecting to be told to first fix it myself then get reimbursed. Thought I would be able to bring in the mower and get another one or at least a refurbished one.

Very disappointing warranty and repair experience. We purchased this washer from Home Depot four years ago. Last year, it broke down, and we went through the warranty process. It took about a week to get the washer repaired, which, while inconvenient, wasn't unreasonable. Unfortunately, our washer broke down again two weeks ago, and we are now going into our third week without a working washing machine. A repair technician has been to our home twice, but the problem still has not been fixed.

Tech support was not very helpful, ordered wrong parts for technician, even after explaining all issues, so when repairman came he could not fix issue

Very happy with communication and outcome. Got back to me promptly and answered all questions to try to solve issue.

With a warranty it took 2.5 weeks to resolve the issue and many phone calls. My latest call was this Monday 8-31, parts had not shown up and cancelled technician, waiting on parts. Amazing that after that call, the parts shipped overnight and were delivered on Tuesday 9-1. So, Allstate forgot the parts, leading to an additional 4 days without the machine. Terrible chatbot that you have as well. Argues about the laundry reimbursement that was right on my plan, finally got that. Too much work on the consumer end keeping the repair on schedule, waste of time and money

I had an extremely wonderful experience. My TV that I purchased at Costco was replaced with a new Samsung. I'm so pleased and extremely happy. Compliments to the technician who helped me AXEL. He was so patient and kind. He deserves a raise and praise. I'm a very satisfied with the customer service I received from him and pretty much everyone who helped me through this claim.

Very professional, easy claim process, refund quick.

It was a very positive experience. Simple and fairly quick. No hidden hoops to jump through. Very few things are this straightforward.

Great service, fast delivery, would recommend this company all the time. Thank you

The handling of my claim has been absolutely unacceptable and, frankly, one of the most frustrating customer service experiences I have encountered. I work in customer service myself, so I understand that mistakes and unexpected issues can occur. However, the level of disorganization, misinformation, and repeated errors throughout this process went far beyond an occasional mistake.

I just wanted to express something, which is a way and ease of dealing with them. Thank you from the bottom of my heart, quick and easy repair. You deserve five stars.

Stellar customer service and superb communication. Agents keep you informed during the repair process.

Updated on 09/09/2026: Today marks ONE MONTH since my Samsung washer was not fixed. Because I filed a Complaint with Costco, Allstate Protection is DELAYING fixing this product. I was advised that a different part was being shipped last week (9/3/2026), and a Costco Customer Service Representative was assured me it was being shipped at that time (following their conversation with an Allstate Protection Rep). However, the part was NOT SHIPPED -- in fact, it wasn't shipped until Sunday night or sometime Monday. I have been more than patient -- and I was advised via email/text that on September 17th, 2026, Allstate would again come out to service the washer. 5 weeks and the washer is not repaired!

Great service, excellent follow-ups, worth every $ you spend.