Allstate Protection Plans Reviews
formerly SquareTrade
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About Allstate Protection Plans
Over the past decade, Allstate Protection Plans has revolutionized the product protection category. We’ve done it with innovation, new technology, and by following the golden rule: treat others as you want to be treated. That’s why over 70% of consumers say they prefer Allstate Protection Plans over our competitors. And why Allstate Protection Plans are trusted by over 140 million customers and many of the largest retailers and mobile carriers in the world to protect everything from smartphones to appliances, TVs to furniture.
Visit www.squaretrade.com- Coverage for most devices
- Affordable plans
- Cancel anytime
- Accident coverage
- May never be used
- 30-day requirement for most devices
Allstate Protection Plans Reviews
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- 4,967,499 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Sept. 3, 2026
Very professional, easy claim process, refund quick.
Reviewed Sept. 3, 2026
It was a very positive experience. Simple and fairly quick. No hidden hoops to jump through. Very few things are this straightforward.
Reviewed Sept. 3, 2026
Great service, fast delivery, would recommend this company all the time. Thank you
Reviewed Sept. 3, 2026
The handling of my claim has been absolutely unacceptable and, frankly, one of the most frustrating customer service experiences I have encountered. I work in customer service myself, so I understand that mistakes and unexpected issues can occur. However, the level of disorganization, misinformation, and repeated errors throughout this process went far beyond an occasional mistake.
It took more than a month for my claim to be processed, and throughout that time, no one I spoke with seemed to have a clear understanding of the status of my claim or what was happening. Multiple claims were initiated due to apparent errors and incompetence in handling the original claim. I was repeatedly instructed to complete the same steps, even after I had already completed them and visited a repair location as required.
At one point, I was informed that my claim had been approved. When I later called to check on the status, I was told that the claim had been canceled. I was then approved for a specific amount and received an email confirming that amount. When I called again for an update, I was told that the check would need to be reprocessed. I subsequently received another email stating that the check would be for a smaller amount and, even more concerning, would be sent to an address that does not belong to me.
The address listed is a home that is currently for sale and is not even located in the same state as my residence. At this point, I have no confidence that I will ever receive the check that I have been told is being issued. The complete lack of communication, repeated misinformation, processing errors, and disregard for ensuring my claim was handled correctly has caused an unnecessary and unreasonable delay. As a result, my son has been without a phone for more than a month.
I understand that claims can occasionally experience delays or complications. However, this situation was not simply a delay. It was the result of repeated failures in communication and claim handling, and I believe there should be some form of compensation or resolution offered for the significant inconvenience caused by the complete disregard and mishandling of my claim. At this point, I expect this matter to be resolved promptly, including confirmation of the correct payment amount, verification of the correct mailing address, and an explanation of what will be done to address the extensive issues I have experienced throughout this process.
Hello Brittany Wetzel,
We apologize for any difficulties the consumer experienced receiving updates for their claim.
SquareTrade does our best to provide our consumers with efficient and effective resolutions, and our goal is to make the claim experience as hassle-free as possible. We give our specialists extensive training and coaching to provide our consumers with friendly, knowledgeable, and accurate assistance. However, in some cases, there may be a miscommunication that leads to possible delays or inaccurate claim or plan information being conveyed at the time of contact.
While SquareTrade strives to ensure that each interaction is completed quickly and effectively, we understand that any misinterpreted process can lead to delays or frustration. We are dedicated to ensuring that this type of instance is prevented through the review and coaching of our specialists. We are sorry for any inconvenience caused by this interaction and aim to provide a better experience in the future.
We are sorry that this has not been the consumer's experience, and we would like to see how we can further assist the consumer. One of our specialists has reached out to the consumer to resolve this.
Thank you,HZ
Reviewed Sept. 3, 2026
I just wanted to express something, which is a way and ease of dealing with them. Thank you from the bottom of my heart, quick and easy repair. You deserve five stars.
Reviewed Sept. 2, 2026
Stellar customer service and superb communication. Agents keep you informed during the repair process.
Reviewed Sept. 2, 2026
Updated on 09/09/2026: Today marks ONE MONTH since my Samsung washer was not fixed. Because I filed a Complaint with Costco, Allstate Protection is DELAYING fixing this product. I was advised that a different part was being shipped last week (9/3/2026), and a Costco Customer Service Representative was assured me it was being shipped at that time (following their conversation with an Allstate Protection Rep). However, the part was NOT SHIPPED -- in fact, it wasn't shipped until Sunday night or sometime Monday. I have been more than patient -- and I was advised via email/text that on September 17th, 2026, Allstate would again come out to service the washer. 5 weeks and the washer is not repaired!
Original Review: I'd give ZERO STARS to Allstate Protection Plan (subsidiary of TradeSquare). It is almost a MONTH WITHOUT a working Samsung washer. The claim started on August 9, 2026, and finally approved on August 13, 2026 (with a receipt!). They've sent the incorrect parts twice now -- Supreme Appliance Repair sends techs out that cannot repair or order the correct parts. I've wasted another half day waiting for the tech--only to discover they need a different part. I've got about 8-10 emails and/or text messages -- This is a joke on the consumer at its highest!! Don't waste your time and money on Allstate Protection Plan. Expensive lesson!
Hello PAMELA ALLSWORTH,
We apologize for any delays experienced throughout the consumer’s claim process.
SquareTrade strives to provide a smooth claim experience for our consumers. Our goal is to make the process as seamless and efficient as possible. We understand that the consumer's time is valuable, therefore we attempt to account for any possible delays in the process and eliminate them. Should a delay occur, we do our best to provide timely updates and communication to our consumers. We apologize for the delay experienced in this case; however, we have expedited the claim for further review. We will reach out to the consumer as soon as updates become available.
Currently, one of our specialists has reached out to the consumer to address this matter and to provide additional support.
Thank you,HZ
Reviewed Sept. 1, 2026
Great service, excellent follow-ups, worth every $ you spend.
Reviewed Sept. 1, 2026
Easy claim filling, excellent followup and customer service.
Reviewed Sept. 1, 2026
The customer service was great. They instructed me how to check for tv issues. My tv completely died. They sent me a choice of equal tvs. I made my selection and it arrived within 2 weeks. Always get a protection plan!
Reviewed Aug. 31, 2026
If I could give this company negative stars I would. Purchased protection through Home Depot for my washing machine. Plans says appointments within 2-3 days in most areas. Nowhere does this say doesn't include weekends. It's always 4 days before anyone shows up. Their technicians aren't actual technicians. If the problem is intermittent, they will just leave. No taking apart, checking wiring, taking measurements. This will leave you with a still broken appliance within a week. It's impossible for you to get a technician back out, because it has to be escalated to their escalation team. That team won't call you, you just have to wait around and watch your email. Hope they respond in a timely manner. Which doesn't happen, and you have no way to contact them direct. Call Square Trade and get lip service from all their agents. You are better off throwing your money in the trash than buying anything from this company.
Hello Chad Browe,
We apologize for any inconvenience faced throughout the consumer's claim.
SquareTrade strives to provide a smooth claim experience for our consumers. Our goal is to make the process as seamless and efficient as possible. We understand that the consumer's time is valuable, therefore we attempt to account for any possible delays in the process and eliminate them. Since the previous repair did not resolve the issue, we have ordered the necessary parts and sent consumer an email to schedule a follow-up appointment with the technician. We will continue to provide updates as they become available.
In this case, we were happy to speak with the consumer and provide additional support regarding the consumer's claim. We hope to provide better experience in the future.
Thank you,HZ
Reviewed Aug. 26, 2026
Awesome customer service. Very helpful and knowledgeable.
Reviewed Aug. 21, 2026
This is one of the worst customer experiences I've ever had!!!!! I was ghosted twice on the same chat LINE after giving all the details twice of my situation!!!! Then finally the 3rd chat agent gave me a totally unacceptable answer, without fixing my problem. My appliance is still not working properly. It will likely quit working --- as soon as my warranty expires!!!!!! This is a scam ----- that I paid for!!!!!! I want Allstate protection plans to be exposed for the deceitful scam that they are!!!!!! I am totally disgusted and wish I could sue allstate!!!!!!
My LG refrigerator is losing functionality of start relay motor. It happened during the warranty period!!!!! Allstate Protection Plan is a SCAM using off-shore "agents" who must be commanded to avoid any legitimate claim!!!!!! Never never never purchase a protection plan from allstate!!!! Why does Home depot deal with this disreputable company, I.E. Allstate protection plans!!!! Is home depot as awful????
Hello Val Gunnell,
We are sorry to hear that you are dissatisfied with your recent experience.
SquareTrade strives to make the claims process as smooth as possible by gathering detailed information regarding your item. To achieve this, SquareTrade may request details such as photos or videos to help isolate the reported defect with the unit in question. This crucial information allows SquareTrade to minimize the need for multiple repair visits, as the goal is to complete service promptly. We apologize for any inconvenience you experienced during this process and will continue to seek improvements moving forward.
At this moment, one of our specialists has contacted you to discuss this matter and offer further support.
Thank you,AA
Reviewed Aug. 21, 2026
Wasted two half days not working because of dealing with stupid system they have. Man comes out today of course two hours late from time slot they said! He gets here and of course he says they ordered wrong part for our wash machine! Of course talking to someone assuming in another country for cheap labor that absolutely did not have a clue what he was doing! Never again. Allstate warranty tried harder to not fix the problem and not pay! Don’t purchase this warranty!!
Hello Steve Baker,
We are sorry to hear that you are dissatisfied with your recent experience.
SquareTrade strives to provide customers with efficient and effective resolutions because we aim to make the claim experience as hassle-free as possible. For appliance claims, multiple teams collaborate to deliver a resolution. However, our goal is to prevent any issues that might cause a delay. We apologize that this has not been your experience.
At this moment, one of our specialists has contacted you to discuss this matter and offer further support.
Thank you,AA
Reviewed Aug. 20, 2026
Pathetic. I bought a plan for 14.99, they charged tax, they took taxes from me, but they will not refund my tax portion. They will only refund the "purchase price" minus taxes. This is just plain theft. I'm reporting it and charging back with my bank. I don't care if it's 2 dollars. It's theft. Imagine the money they make by overcharging us and "taxing" us then refusing to refund a plan that is refunded with in 2 days. screw this company.
Hello Kat krueger,
We’re sorry for any inconvenience you encountered while trying to resolve your issue.
SquareTrade does its best to provide our terms and conditions to customers via email once they have purchased a protection plan. Additionally, we make the protection plan terms accessible to our customers through their online accounts. Our protection plans are designed to offer coverage up to the total amount paid for the item at the point of sale. However, in case of plan cancellation, the customer receives prorated plan refund amount excluding the taxes that may have been incurred during the purchase.
In this instance, we were pleased to speak with you and offer further support regarding your claim. We aim to enhance your experience in the future.
Thank you,AB
Reviewed Aug. 19, 2026
The customer service representative was very helpful, professional, and responsive. However, I was disappointed with the service provided by the contractor working with Allstate Protection Plans, Advance Appliances. The contractor’s lack of professionalism, efficiency, and punctuality made the overall experience unnecessarily frustrating. I reported my concerns to the Allstate representative immediately as a formal complaint regarding the contractor’s service. The representative was understanding and responsive, and quickly identified a solution to address the issue. I appreciated the representative’s willingness to listen and take prompt action.
Allstate has a strong reputation as a trusted provider of insurance and protection plans. For that reason, I believe the third-party contractors selected to represent Allstate should uphold the same standards of professionalism, reliability, efficiency, and customer service. Customers who pay for quality insurance and warranty protection should feel confident that they will receive dependable service from both Allstate and its contracted service providers. I hope Allstate will take this feedback seriously when evaluating its third-party contractors and ensure that customers receive the level of service that reflects the quality and reputation associated with the Allstate name.
Reviewed Aug. 18, 2026
If you have another warranty available, try them before you try Allstate. What I should have done was find out if that was the only warranty plan that was available. You just go by the notion of a warranty plan is a warranty plan, and who's to say that I will ever have to use it? I'm getting it just in case, just like insurance. So, I went ahead and got it.
The online tools were fine. I just didn't like having to do it during the weekday. They're good for the weekend, because most people don't work in those jobs on the weekend. It was beneficial for the weekend if you can't get ahold of anybody. But during the week, I should be able to talk to somebody who's got a pulse. What I didn't like at first when I called is everything was automated. AI is taking over everything. AI has its pros and its cons. During the weekday, in situations like this, I would prefer to talk to a person, somebody who has a pulse, instead of an answering machine.
The good thing is I bought all three appliances at one time. Around Memorial Day, they always have appliance specials at Home Depot and Lowe's. So, I bought three appliances all in the same brand, LG. I bought them two years ago in the month of June. Here it is, two years later. I was, “Two years later already, and my appliances are starting to act up on me already?”
I did that as far as the oven. I had to go through the automated systems to set up an appointment. I had to tell Allstate what was wrong with it, and I had to go through several steps and to make sure that it was something where they didn't have to just come out here and it's something I could have done myself. I did all that through the chat thing. I call it AI because it only responds when I answer. Once we went through all that, we got to the part where Allstate set the appointment up. They gave me various dates and times. We had that set up. They told me they would mail me some parts for the appliance. I got an email with that. And the appliance showed up. The appliance would show up anywhere between one or two days before the technicians show up to fix your appliance.
For the stove, the appliance came one day before the techs came. Once they got here, come to find out they sent the wrong part. That was a thing that I didn't like either. Nevertheless, you have to give a little grace. They contacted their person. The name of the appliance repair people was Goodman Home Solutions. They were the techs that came to fix the stove. They told me that they had to get in contact with them and they would have to reorder the right part, and once the right part comes, they will come back and fix it. So, we're going through the same thing again. We wait for the part to come. And they knew that the part was here, so they set up when they would come back out. It was done through an email. If the time didn't fit my schedule, I would have to call Goodman Home Solutions to reschedule. Luckily for me, it worked out okay as far as them coming back. They fixed that, and that was fine. I didn't pay anything out of pocket. I only paid for the warranty plan itself.
Three days later, my dishwasher acted up. I went through the same process I did with the stove. And this time, they called me and left me a voicemail telling me that they have to move my appointment time for the tech to come out and fix it. I was not gonna be here at the time that they wanted to do it because I was going out of town. So, I had to call Goodman Home Solutions once again who were the techs that will fix the appliance. I had to reschedule. They're supposed to come out today between the hours of 1:00 and 5:00. I'm waiting on that to get fixed.
My wife told me that the seal in my refrigerator is starting to go bad. I gave Allstate a phone call. First, I called Home Depot where I bought the appliances from. I said, “For this to be happening, evidently, I have some very faulty appliances here. And I would like to bring them back and get something else.” They told me that they were sorry that they wouldn't be able to do that. I would have to work that out through the warranty company where I bought the warranty from.
In most cases, when you buy appliances or electrical stuff, you have your manufacturer's warranty and you have the extended warranty that you bought. So, I'm saying to myself, “It's been two years since I've had this.” I should not be using the warranty that I use. It should have been a manufacturer's default, because in most cases, the way it used to be, manufacturers' warranties last anywhere between three to five years before you even think about using the extended warranty. But times have changed now. Nevertheless, Home Depot told me that I needed to get in contact with the warranty company, which is Allstate. So, I called them and asked and told them the same thing.
Hello John Butler,
We apologize for any delays experienced throughout the consumer’s claim process.
SquareTrade does our best to provide a seamless experience and anticipate our consumers’ needs by providing customized service. We offer a variety of resolution options to ensure we meet service needs and resolve our consumers’ claims efficiently. There are several factors that could impact the timeliness in our team sourcing a technician for an in-home repair, such as the consumers’ location, the item type, and particular failure the item is experiencing. To the best of our ability, we attempt to keep these factors from affecting the consumers’ claim resolution. We apologize that this was not the case here and would love the opportunity to make things right.
We understand the frustration that can come from this. However, we were happy to speak with the consumer and come to an amicable resolution for the consumer's claim. We hope to provide better experience in the future.
Thank you,HZ
Reviewed Aug. 18, 2026
Had to fight every step with this protection plan. They tried to implement a new plan that I had not signed up for.
Hello Stella Campbell,
We are sorry to hear that you are dissatisfied with your recent experience.
SquareTrade does our best to make the claims process as seamless as possible. We strive to eliminate any issues that could delay the process before they affect our customers. We apologize that this has not been your experience, and we would like to see how we can further assist you.
Again, we sincerely apologize for any inconvenience you've experienced thus far. However, we would appreciate the opportunity to further review the case and determine if additional assistance can be provided. If you would allow us, please email socialhelps@squaretrade.com and include "Consumer Affairs Review" in the subject line, along with any helpful information such as your protection plan ID or contact details. One of our specialists will examine the claim and follow up with you directly.
Thank you,AA
Reviewed Aug. 17, 2026
I purchased the insurance for a used laptop that I bought on eBay. The laptop began having issues with freezing. I spent many hours diagnosing the issue, only to find out that it was beyond my capabilities to fix without having to open the laptop. I filed a claim The claim filing process took approximately two hours, which is unreasonable. I was on the phone or chatting with an agent online. I was finally told to take the laptop to a local repair shop, and if the repair was under $120, to have it repaired, and Allstate would cover the cost, and if the repair was over $120, that All State would reimburse me for the laptop.
The quote cost me $25.00, and was for $159, obviously over the $120 threshold. However, instead of accepting my claim, All State then said I had to send the laptop to another repair shop, and that I can only use FedEx to ship with. There isn't a FedEx in my town, therefore that is very inconvenient. All State also did not reimburse me for the repair quote, as the agent said they would. As of the time of typing this, I do not have neither a working laptop, nor a reimburse check for my claim. It's been weeks since I filed the claim. So, given that All State/SquareTrade doesn't do what they say, continues to 'move the goalpost' so to speak, and makes the entire claim process unnecessarily difficult, I will never purchase any policy from them again, and I do tell others not to as well.
Hello Josh Walters,
We apologize for any inconvenience faced throughout the consumer's claim.
SquareTrade does our best to provide our consumers with efficient and effective resolutions, and our goal is to make the claim experience as hassle-free as possible. We give our specialists extensive training and coaching to provide our consumers with friendly, knowledgeable, and accurate assistance. However, in some cases, there may be a miscommunication that leads to possible delays or inaccurate claim or plan information being conveyed at the time of contact.
We understand the frustration that can come from this. However, we were happy to speak with the consumer and come to an amicable resolution for the consumer's claim. We hope to provide better experience in the future.
Thank you,HZ
Reviewed Aug. 16, 2026
I was very disappointed when calling in for a claim concerning my refrigerator. I was told I needed to unplug the refrigerator and remove all my food to see what the problem might be. I am in my 70s and unable to move a refrigerator. I wasn't given any other choice and needed to complete my own troubleshooting before having a technician come to my home to determine the problem. I decided to cancel the claim and live with the issue. I paid for maintenance when purchasing the refrigerator and shouldn't have to do the technician's job. I should get some of the money I spent for the warranty back since I'm doing the technician's job. This is a terrible process to go through!
Hello Wanda Mares,
We apologize for any inconvenience faced throughout the consumer's claim.
SquareTrade does our best to make the claim process as smooth as possible by obtaining detailed information pertaining to the consumer’s item. To do this, SquareTrade may request details such as photos or videos to assist in isolating the defect being reported with the unit in question. This crucial information allows SquareTrade to prevent the need for multiple repair visits, as the intention is to complete service in a timely manner. We are sorry for any inconveniences experienced by the consumer during this process and will continue to strive for improvements moving forward.
We understand the frustration that can come from this. However, we were happy to speak with the consumer and provide additional support regarding the consumer's claim. We hope to provide better experience in the future.
Thank you,HZ
Reviewed Aug. 15, 2026
They are prompt with their response to your claim, and resolve the issue within hours or within a day, as long as the claimant submits the requested documentation or proof of damage, promptly.
Reviewed Aug. 15, 2026
ALLSTATE protection plans are awesome. The claims department respones was fast and my device was fix quickly.
Reviewed Aug. 15, 2026
I bought the Allstate protection plan for my daughter’s MacBook, and when I submitted a claim, it was frustrating. The first time, they didn’t fix it correctly. I had to send it back because my daughter was having volume issues with her MacBook. Allstate should make it less frustrating for the customer because when I had to keep calling and repeating myself about the same thing, it was almost like something was going on internally with the conversation. They could have done much better with the communication. I’ve never seen anything be rushed so quickly, so that’s probably why they missed the first one. When I had to send it back the second time, they worked on it quickly and then sent it back quickly as well, so I ended up having to send it back. It’s just like taking your car to a shop to get it fixed and then having to bring it back because something wasn’t done correctly.
Hello Shauntese Wells,
We apologize for any dissatisfaction with the consumer’s recent claim experience.
SquareTrade offers coverage for a wide variety of electrical and mechanical issues and, when the accidental plan is purchased, physical damage. However, our Terms & Conditions state that there is a limit of liability set for each plan, which indicates the consumer's coverage amount. In this case, we would be unable to process a new claim in future since this limit has been met.
In this case, we were happy to speak with the consumer and provide additional support regarding the consumer's claim. We hope to provide better experience in the future.
Thank you,HZ
Reviewed Aug. 15, 2026
I didn't know what to expect when I was asked to send my kid's phone to a repair shop especially since there were none in my area. I started wondering why I purchased a protection plan. The customer service rep was very understanding and offered an alternative solution. Having a protection plan came in very handy after my son's phone broke. I will continue buying this type of protection plan for larger purchases. Overall, this was a great experience. Thank you!
Reviewed Aug. 14, 2026
Nice and easy, and quick shipping of replacement. Thank you!
Reviewed Aug. 14, 2026
Very pleased with representative who handled my claim request. He was very professional and handled my claim quickly. Received notification of shipment of new phone in a very timely manner.
Reviewed Aug. 14, 2026
There were several connections needed to get to a person to help with the claim situation. Once I was received, the person was understanding and very helpful. A more direct phone line would have eased some stress and moved the experience to a "5 star".
Reviewed Aug. 14, 2026
My claim was handled quickly and completely. I am satisfied with the results.
Reviewed Aug. 14, 2026
Service was excellent. After doing the initial troubleshooting via phone, then approving the warranty eligibility, the mail-in, repair, and return process was completed very quickly. My MacBook was sent in on a Tuesday and I received it back the following Sunday. It was repaired the day after it arrived at the warranty center.
Reviewed Aug. 14, 2026
I appreciate the prompt resolutions and found the chat options to be particularly helpful.
Reviewed Aug. 14, 2026
Circuit board on Kitchenaid Oven/Range was not functioning properly. If the oven was used, it would not turn off without turning off the circuit breaker. Parts were ordered promptly, but the wrong parts arrived. They reordered the parts and the serviceman replaced the circuit board without incident. Everything is now working perfectly.
Reviewed Aug. 14, 2026
We have received the wrong part twice. I don't know if the correct part has been ordered yet. The repair technician is waiting for us to get the correct part
Hello Micki LaPlante,
We apologize for any inconvenience or frustration faced during your recent claim.
SquareTrade strives to provide a smooth claims experience for our customers. Our goal is to make the process as seamless and efficient as possible. We understand your time is valuable; therefore, we aim to account for any potential delays in the process and eliminate them. Should a delay occur, we do our best to provide timely updates and communication to our customers. For our in-home repairs, we partner with certified repair companies that adhere to the same standards. In this case, the technician was unable to complete the repair due to incorrect parts ordered.
We sincerely apologize for any frustration you have experienced with the resolution provided. One of our specialists has contacted you to further discuss this matter.
Thank you,AB
Reviewed Aug. 14, 2026
Agents were helpful and thorough in assisting me to get my freezer repaired and also to obtain a food spoilage reimbursement. A+++
Reviewed Aug. 14, 2026
They did fantastic for every claim I made from day one and eventually replaced my washer when it was time to do so. It was well worth the money to have that extra security blanket on an appliance we use every day.
Reviewed Aug. 14, 2026
My experience with Allstate for a claim on my washing machine was simply outstanding. I submitted my claim on a Thursday, and had a check in the full amount on Monday. I have never seen anything processed so quickly and painlessly. Thank you, Allstate.
Reviewed Aug. 12, 2026
Overall it was great. I was not aware we needed new hinges for our oven door. Your staff knew and ordered the required hinges. They arrived on time, the technician called before his arrival. Once here the repair went smoothly and quickly. He was very friendly and knowledgeable.
Reviewed Aug. 8, 2026
Bought a 85 inch tv from walmart in Chico CA, was told several times on the day I purchased the product that Allstate extra insurance covers screen damage by the electronics department manager at the time of purchase, so trusted walmart and purchased a allstate warranty, tv became damaged on the screen and I called back the same department and contacted the same manager, she informed me to call allstate warranty and I was covered, no problem, I informed them I had already and was told absolutely no screen coverage, the manager said she was to told to always say it includes screen damage, she stated give me a moment and then started reading walmarts warranty back to me, in middle of reading terms I heard the comment THOSE RAT B-----------, something to that affect, she then stated she was again told those were the right coverages and that someone higher up would contact me back, we will see what happens,
But this I can say allstate Walmart plans are fraud on the allstate side, with allstate anything read the fine print, and the re read the smaller finer print on their stuff, of course for seniors like myself it's too small to read, more than likely very well thought out by company deep thinkers, beware allstate anything, with walmart I'm waiting, I will repost any communications
Hello Darren Ritchey,
We apologize for any dissatisfaction with the consumer’s recent claim experience.
SquareTrade offers different protection plans, each with specific coverage terms and exclusions. In this case, the consumer's item was covered under a Standard Protection Plan, which does not include coverage for physical damage. While the reported issue was not eligible for coverage under the terms of the plan, we determined that the consumer was misinformed regarding the protection plan at the time of purchase. As a result, and as a consumer service accommodation, we provided the consumer with a reimbursement equal to 50% of the item's purchase price. While we strive to assist our consumer whenever possible, claim determinations must generally be made in accordance with the terms and conditions of the coverage purchased.
In this case, we were happy to speak with the consumer and provide additional support regarding the consumer's claim. We hope to provide better experience in the future.
Thank you,HZ
Reviewed Aug. 8, 2026
Does not honor the extended warranty! Appliance caught on fire in our home while their technician was there, and they denied the claim stating it was a water issue. None of the service tickets state anything about water.
Hello Wendy Cox,
We apologize for any dissatisfaction with the consumer’s experience.
SquareTrade strives to provide fair and effective resolutions for all consumers. Upon review, the reported issue was determined to be outside the coverage provided under the terms and conditions of the protection plan and therefore was not eligible for claim approval. However, after further consideration of the circumstances, we provided the consumer with a reimbursement as a goodwill gesture. While we are committed to assisting our consumers whenever possible, claim determinations must generally be made in accordance with the specific terms and coverage of the protection plan purchased.
In this case, we were happy to speak with the consumer and provide additional support regarding the consumer's claim. We hope to provide better experience in the future.
Thank you,HZ
Original Review: Aug. 7, 2026
Updated on 08/13/2026: Company stated they will send replacement due to parts not being readily available to fix the TV, I am expecting a replacement within a week and will update when receiving it.
Original Review: I have got the plan on quite a few of my purchases, I have attempted to use it twice. I bought a fan and got the plan. Well 6 months later it quit, the original purchase was $289.56. In return they offered to let me select from 3 fans to replace it with the most expensive being 89.99. They will replace with any item they want not the same as you purchased. Next item I bought a 75 inch TV and got the plan, they make you jump thru many hoops and then tell me am I sure it was damaged by me. I let them know it is hanging on a wall and been there since purchased. They want to schedule a repair guy for 6-8 weeks out to come see if it can be fixed. I told them I can't go that long without a TV.
I asked them just to refund the cost of the plan since I never used it and I would just go buy another TV. They refused. The customer service was not helpful actually telling me they were doing me a favor since I didn't have a copy of the actual receipt from my purchase. I let them know I couldn't have registered the plan without a receipt and just told them to schedule the service. I bought a new tv and when the repair guy does show I am going to have him haul it off as it will save me 35 dollar recycling fee. You are better off throwing your money away than buying their protection plans. I never leave reviews but this is a SCAM so just ask when you are thinking about it if they will replace your exact item and the answer is NO.
Hello Mike Phillips,
We apologize for any inconvenience faced throughout the consumer's claim.
SquareTrade strives to provide a seamless consumer experience and offer resolution options that address claims efficiently. While we make every effort to complete repairs as quickly as possible, delays can occasionally occur due to factors such as technician availability, location, or the nature of the repair. We apologize for the delay experienced with consumer's claim. To provide a faster resolution and make things right, we reviewed the claim and approved an alternate resolution.
We are sorry that this has not been the consumer's experience, and we would like to see how we can further assist the consumer. One of our specialists has reached out to the consumer to resolve this.
Thank you,HZ
Reviewed Aug. 6, 2026
One of the hinges on my son’s laptop was broken and I started the process with Allstate online. It was great. It was relatively easy once we identified the laptop because we have several on the plan. The reps were very informative and made the process very effective. Allstate provides the convenience of getting my product repaired.
Allstate Protection Plans Company Information
- Social media:
- Company Name:
- Allstate Protection Plans
- Year Founded:
- 1999
- Formerly Named:
- SquareTrade
- Website:
- www.squaretrade.com