Allstate Protection Plans Reviews

Friendly and knowledgeable. They helped me obtain my refund as fast as they could. I just wish sometimes they could be a little quicker on the weekends and holidays in responding. Overall, my concerns were addressed and resolved in a caring and professional way.

I have used Allstate for many products. My claim was easy and the resolution was the perfect outcome. Am very happy with the end result. I filed my claim and got a solution within 24hrs. Fast easy and very satisfactory. Agent was great also.

Aside from the frustration of being forced to give info to an AI agent that didn't relay anything to the human agent when they picked up, the process was easy and generally clear. I was given my reimbursements for spoiled food and service tech call in a timely fashion once I submitted the receipts. I would not buy a major appliance built today without a coverage plan.

It took several calls to be able to speak with a representative to file my claim. Unable to do it online. Once I was able to speak to a person, they were very helpful and knowledgeable. But all in all I am satisfied with the outcome.

I couldn’t be happier with my experience with Allstate Protection Plans and SquareTrade. From the moment I filed my claim to the day I received my laptop back, the entire process was smooth, professional, and well communicated. The repair was completed quickly, and my laptop was returned in excellent working condition. One thing I was especially concerned about was my SSD and personal data. They returned my SSD exactly as expected, which gave me tremendous peace of mind. I really appreciated the care they took with my device throughout the process. This was my first time filing a claim, and the experience exceeded my expectations from start to finish. I wouldn’t hesitate to purchase another Allstate Protection Plan in the future and highly recommend them to anyone looking for reliable device protection.

Very very very poor service and help with a claim. Just filling & getting a repair guy to come was a nightmare & then he wouldn't come back. Said it was too far 'cause I live out in the country. They finally sent someone else who took half the parts with him in box instead of installing. AND THEN IT BROKE AGAIN & THE WARRANTY HAD RAN OUT SO THEY SAY THEY WON'T HONOR ANYTHING!!!

The washing machine recently stopped draining. I was pleasantly surprised when I filed the claim with Allstate. They called me once, and they connected me with a service person. He communicated excellently when he would come within the 10-minute range. It was done at a house that I don't live in right now, and he did an excellent job. Explained everything, was very quick, cleaned up.

Everything was successful. Allstate replaced the tv in a week. However, it was the lowest of the low, quality-wise. They didn't make our previous one anymore. It was five years old. The replacement was equal to that but there were a lot better ones. But I'm happy.

Submitting a claim with Allstate was easy. I just went online. I ended up having to call and talk to somebody about it. They handled it nicely. They compensated me. They said that it was still under the extra warranty that I had purchased. And they also said if I had any other questions, to let them know. Everything worked out well. It was also faster than I expected. Their price was good too. I was very pleased.

I purchased a canopy. The cashier asked if I'd like the protection plan. I purchased the plan. I tried to file a claim this last week. First Walmart sold us an electronic policy. It took about a week to fix that. I finally was able to file a claim. It was accepted and by email told a replacement was on its way. The next day I received an email that stated the claim was denied as the damage was weather related. What other damage can happen to a canopy???? I'm out the cost of the canopy that only was used for 2 months and the cost of the policy. Thanks Allstate AND walmart for absolutely nothing.

I filed a claim for my son's laptop. He sat on the laptop. I went online and started the process. It was fairly easy. But I don't like that if you don't complete it and you have to stop for some reason, you have to go back and start over. Also, it annoyed me that if you're having a hard time with assigning the serial number, there's no option to say, ‘Hey, I don't know the serial number.” But for the most part, the process is pretty simple. Another thing is that I would like to have more access to be able to get to customer support. It seems like you have to search and search for a number to be able to get to customer service. It's not readily available. When you're trying to say I need more help or something like that, it's always chat. People don't always wanna chat with the bots.

My experience with Allstate was great. I had a claim for my door lock’s keypads. I was assisted online. They called me. I had to do some stuff with the lock online and make sure it worked or wasn't working. And we did feedback back and forth, and then they closed it out pretty quickly. I didn't have to wait a week or two, ‘cause you can't take a lock off of a door until you have a new one. I had to go purchase the other one first before.

My Whirlpool refrigerator quit cooling Thursday night 7/2/2026 and by Friday morning the food in my freezer was defrosted and items in the upper portion warm. I called Allstate and was given a Claim #**, and told to call back Monday 7/6 to set repair. I started calling at 7:02 am on 7/6 and have been bounced from Allstate to SquareTrade, to Whirlpool, back to Allstate. I have spoken with numerous agents at all 3 companies. Somewhere along the line the Claim ID was changed to the one ending in 37. I kept getting emails from Allstate to call and when I tried, the whole process started all over. I got great lip-service from the agents saying such things as "let me connect you to our team for an appointment". Then I would be disconnected.

I have to interact too many times to fix the address from physical to mailing address too many times and you guys keep sending the refund to the physical address where I do not receive mail from USPS. The customer assistance are great but performing a switch not so great. Waiting since the 22 of June that refund was approved.

I bought an LG refrigerator, and I bought an Allstate plan for it because of the size and the brand. I had to file a claim when the freezer wouldn’t defrost. It was pretty easy to file the claim. The customer service team was good. There was a lot to go through because there were several claims on top of one another because of the refrigerator. Then it didn't get fixed, and I had to get a new refrigerator, and the new refrigerator is of lesser value than the first refrigerator. It's making a loud sound, and I don't know who to call. I don't even know if it has a warranty like the first one did. So, I'm kind of off about it right now.

They was right on time. I had no problem with anything. They solve my problem very fast. I got my new phone in great time then when I got my new phone they helped me get it set up. The instructed was real nice and very in patient with me. Thanks for all your help.

I still don't have my replacement phone. No one seems to know who is responsible for sending it out. My deductible has been paid since the day I filed my claim. It's going on 2 weeks of this. I've emailed and called multiple times. I sent pictures and did everything they have asked of me. I've never had this problem before. I really wish someone could handle this matter for me.

I really appreciate all that ya'll so for us. Thank you. Dealing with an actual human was wonderful. I am so glad that ya'll still employ humans. The AI was of no help to me, it did not understand me. Honestly even if it did I would still rather speak with the wonderful souls that you employ. The product came in fully functional.

This claim at first was a bit hectic; but that was not the fault of Allstate it was Home Depot. Once I started the process it was very easy and reimbursement came within 12 hours. I am very impressed with AllState.

I went online to submit receipt for my dryer repair and get reimbursed. I provided my email but the website doesn't even open the claim. It was just frozen on that page. I tried multiple times and used Safari, Chrome and Microsoft browser but still wouldn't go through. I finally had to email the claims team and sent them the paperwork. I am hoping that they will process it.

I don't know where the claim number is. I had a spring fall out of my chair 8 days after the original problem. Allstate decided at that point to replace the chair because the cost was greater than the original chair. I haven't yet received the replacement chair.

Once I finally got someone on chat to listen and explained the window AC was not working and there was no one that would work on. Which took me over a month a file another claim. They finally paid off.

Response was immediately after submitting my claim. Stacy ** was my claims adjuster. She was very professional and eager to help. Not for a chance did she give me a hard time or was difficult to work with. Extremely pleasant and productive. She explained to me my options and timeline regarding my claim. If every claim specialist worked at her pace and professionalism the world would be a nicer place. Allstate insurance was prompted and I literally have no complaints.

Customer service was great and they answered my questions. I would always have this service, I would highly recommend this service, they answered the phone quickly and they are very knowledgeable, customer service is great.

I submitted a claim with Allstate because there was a crack in the soap dish in the washing machine. On the dryer, the door wouldn't close either. It was easy to submit the claim. Their customer service was good. Allstate is good to have, and the price was worth it.

I purchased Allstate for a TV through Costco and I filed a claim when I noticed the black line that was running down the side of the TV. I wasn't sure why. So, I took pictures and sent them to Allstate. Their process was good and very simple. I was able to go on the website and it was very easy to file the claim. Then they emailed me back right away and I provided the information that they were asking for. They got back to me and they were able to resolve it really quickly. They were all very friendly and overall, it was a great experience.

I have a claim pending. I am supposed to get a mail label to send my property in to be fixed. I have not received it. I called back and am still waiting on my email telling me they are sending it again!

Fast, friendly, courteous, service. Very prompt response. Makes it worthwhile to buy the extended warranty coverage. Going to buy another hedge trimmer and will be sure to purchase the extended warranty.

I am very pleased with the way my claim was handled. It was handled in a very timely manner. I received a great replacement and it still fit my case I had purchased for the initial iPad.

This was the best protection plan I’ve had. Handled quickly and easily; great communication via email. After I sent my item in, it took less than 24 hours to receive a gift card back for the replacement value. When I replaced my item, I made sure to go ahead and purchase an Allstate plan with it.