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Overall Satisfaction Rating 2.00/5
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Based on 7 ratings

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    TestMasters Reviews

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    Page 1 Reviews 0 - 10
    Rated with 1 star
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    Verified Reviewer
    Original review: Aug. 6, 2020

    In December, I purchased an ACT in-class review course at a discounted rate. I understand that I had to cancel it before the end of the current SAT class that my son was taking in December. We had every intention of taking the in-class ACT review course so that he could take the actual test this summer before he started applying to colleges until COVID hit. When we realized the severity of this pandemic and it was not getting any better, only worse, we decided to cancel the ACT review course on April 17 and ask for a refund.

    I emailed Testmasters twice before I received a reply of sorry but we cannot give you a refund. I proceeded to call the establishment on 4/24/2020 and spoke with a young man who said that they would not refund the money even though we are going through a global pandemic. I told him that I did not feel comfortable sending my child into a classroom situation due to COVID exposure and closure of all schools in our area. I also do not feel comfortable sending him to take the actual ACT test this summer due to possible COVID spread and exposure. Also, there were several ACT testing centers that cancelled their test in June.

    In April, we still were not sure of whether they would continue with their testing schedule anyways. Either way I did not feel comfortable sending my child into a testing situation or classroom situation with COVID spreading at an alarming rate. The young man on the phone told me that I could use the credit to purchase tutoring for subject areas that my son needed help in. I had until December to use these services. At the time, my son had all A’s for his junior year and I did not see the need for tutoring at this time. I did ask if I could “gift “ this ACT review course to a friend and their reply was yes but at full price which does not help me out at all.

    I am not even sure if I could find someone that would want it but I was trying to be reasonable and work something out. I am very disappointed in Testmasters response to my situation. These are unusual circumstances beyond our control. I am not willing to risk exposure to my son and our family and was hoping that Testmasters would do the reasonable thing by refunding our monies for services that will not be rendered.

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    Rated with 3 stars
    Verified Reviewer
    Original review: March 24, 2020

    I took an LSAT course with TestMasters in October of 2019 in NYC with zero prior test-prep experience after receiving a recommendation from my older brother. The course instructor Dave ** was very engaging, knowledgeable, and willing to provide help when needed. Further, Testmasters offers materials online with recorded lessons and explanations to practice problems from the founder Robin Singh, and gives 24-7 access to instructors if the explanations aren't fully satisfying. While helpful, I found Robin Singh's method of teaching to be slightly abrasive and demanding. Additionally his methods for solving logic games were not all that helpful. What's more, Testmasters only grants access to its website up until the test date, which in this case was in the end of November; this was definitely not enough time.

    My older brother assured me that I should stick with it based on his past experience, so I renewed my access to the course, which costs an extra $750. Unfortunately, by the time my access expired once again, I found I had mastered only 2 out of 3 of the topic areas (logical reasoning and reading comprehension). I was still scoring around 50% on the logic games section, which was severely hindering my score. I started doing some research to find a solution to my struggles. It turns out that Odyssey offers a logic games book with online video explanations, and guarantees a perfect logic games score or your money back.

    At the time of this review, I have not taken the LSAT so I can't validate whether it will lead to a perfect score, but my timing has gotten remarkably faster. Testmasters does offer unlimited access renewals to the website but at a price. The second renewal costs $350 and the third costs $450, which seems completely ludicrous. It goes without saying that I did not review my access a second time. Overall, the best way to surmise my experience with Testmasters is that it didn't get me to the place I needed to be at score-wise, and it was prohibitively expensive.

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      Rated with 4 stars
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      Verified Reviewer
      Original review: Jan. 3, 2020

      Before choosing Testmasters I did a lot of research into different companies and found that testmasters was more affordable compared to Kumon, Kaplan, and Princeton Review. My score improved significantly as promised by their guarantee. If you are struggling with the content on the test this course is great to help improve overall understanding. Use code "**" to get 25$ off zt registration!

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      Rated with 1 star
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      Verified Reviewer
      Original review: May 1, 2019

      My son took a 2-month break from test prep after the initial 3 month study period. When we went to renew, we were told we had to pay for the past 2 months as well as going forward. Multiple attempts to reason and even connect with a supervisor were all turned down - no one was home. I am very disappointed with this dishonest company.

      3 people found this review helpful
      Rated with 1 star
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      Verified Reviewer
      Original review: April 18, 2019

      Hi everyone. Be aware of these kinds of companies. I would not suggest TestMasters to anyone. I have a very bad experience. No product quality guarantee, no customer support service. Don't waste your money.

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      Rated with 1 star
      Verified Reviewer
      Original review: June 5, 2018

      PE Civil Engineering exam review - Too bad you cannot leave less than one star review on this product. This “review” is apparently not tailored to your specific discipline at all. Testmasters will not tell you this. You will receive 7 to 8 volumes of study material when you only need about 4 to 5 of them at most. You will waste your valuable time studying the extra material that you don’t need and take unneeded and worthless references to the exam if you do not plan for yourself. From what I have heard from Testmasters, it does not matter what depth exam you choose and the review prepares you for all the depth exams (at least for civil).

      Also, the “guarantee to pass” is bogus. Granted, it is easy to register to retake the course if you do not pass. However, as I was informed from Testmasters, you will not be given any additional study material, practice problems, practice workshops or instructional videos. Per Testmasters “you just study and review the areas you did not perform well on”. Basically, they only care that you pass to help their ratings.

      My question to Testmasters was “how will reviewing and studying the same lectures and material I studied the first time when I failed the exam help with the repeat?” I watched all the videos, completed all the workshops and worked all the problems. I spent well over 200 hours on these lectures and problems. I even asked Testmasters about the second volumes that were provided for certain subjects that did not include lecture videos. They responded with “these were extra practice to be done on your own time”. Newsflash, all of this studying is on my own time. Also, many of these questions pertained to a number of subjects that, as mentioned before, did not even pertain to my selected discipline.

      Testmasters worked for me in passing the FE but I do not recommend this course for the PE. There is little direction in your discipline and they send you everything expecting you to figure out what to study. For example, I wasted over two weeks of study time on the second volume on structures, geotechnical, transportation and construction lectures/problems that were not relevant to my selected discipline. These volumes also wasted space that could have been used for water quality and environment references.

      By the way, if you are taking the WR and Enviro exam, the course does not prepare you for water quality and you only need about 10% of the transportation review (horizontal and vertical cures, first volume). The transportation and geotechnical instructors are great. The structural instructor is good but you do not need most of it for WR and Enviro. However, he is 10 times the resource for construction engineering as well. Don’t even waste your time with the first volume of construction videos. Just work the problems and review the solutions (this guy is terrible).

      Do not waste your time on the construction lectures if you have the same instructor I did. He rambles off problems and solutions with little to no explanation on how they were derived. Construction was the weakest review lecture. Hydraulics and hydrology was the second weakest subjects. It is not easy to understand them and I do not recall one of the questions they referenced as a “must learn” being on the exam.

      Testmasters needs significant improvement to be worth the $2,000 price tag. Their “guarantee to pass” is weak at best as they are not accountable if you do not pass after repeating the same lectures and material you covered the first time you did not pass. As stated above, they do not provide additional materials to reinforce your knowledge in your “weak areas”. Knowing what I do know, I would take another course, and still may, from other resources other than Testmasters based on my most recent experience.

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      Rated with 3 stars
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      Verified Reviewer
      Original review: March 14, 2018

      I did online courses for preparation to SAT and it's quite good, but kind of hard sometimes. I always have problems with essays and I didn't really liked how they teached me to write it. I couldn't understand the structure.

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      TestMasters author review by ConsumerAffairs

      TestMasters is the world’s leading provider of live and online preparation for the LSAT, GMAT, GRE, SAT, PSAT, and ACT. Founded in 1991, their comprehensive classes and tutoring packages serve students worldwide and have helped over 150,000 students achieve their academic goals.

      • Expertise: TestMasters is known for its expertise; owner Robin Singh has a world record of 12 perfect LSAT scores and all instructors and tutors are required to have scored in the 98th percentile or higher on any test they teach.

      • Live and online classes available: TestMasters offers classes in over 100 locations around the country and abroad. Students with busy schedules should consider the comprehensive online classes which follow the exact same lessons as the live courses and include all of the same materials. The Online LSAT class contains over 100 hours of video instruction and over 7500 former test questions.

      • Live and online private tutoring: Tutoring is available hour by hour or in discounted packages.

      • Free trial: If you contact their 800 number, an enrollment counselor can arrange for you to sit in on a lesson for free.

      • Free transfers and dual enrollments: Students who live in one location but work or go to school in another are welcome to enroll in multiple classes for free (as long as they are during the same term). The free transfers are really useful for current college students who will be headed to another city for spring, summer, or winter breaks.

      • No hidden fees: TestMasters advertised rate includes everything you need for the class and all deposits are fully refundable up to 10 days prior to the first day of your class.

      • Transparency: TestMasters not only shows their entire faculty online but also lists instructors' academic backgrounds and copies of each teacher's score report.

      by ConsumerAffairs Research Team

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      TestMasters questions and answers

      What problem is TestMasters trying to solve?
      TestMasters assists students in preparing for college and graduate program entrance exams such as the LSAT, GMAT, GRE, SAT, ACT, and PSAT.
      What sets TestMasters apart from the competition?
      Quality and expertise. TestMasters was built on academic excellence, founded by Robin Singh, who holds a dozen perfect scores on the LSAT. Each of our instructors has achieved an official score in the 98th percentile or higher on any test they teach, and our research and development team leads the industry in academic innovation.
      What needs does TestMasters fulfill, and how do you fulfill those needs better than your competition?
      A lot of competitor companies teach tricks and gimmicks, trying to provide students with the easy way out. To save money, these companies do not require that their teachers have any expertise in the subjects they are teaching. Instead, they give them scripts to read and allow them to avoid the more difficult concepts. In reality, there are no shortcuts to learning academically challenging material; it takes time and effort, great material, and an expert to teach it to you. The proof is in the pudding. TestMasters has been perfecting our techniques for over 20 years, all of our instructors have 98th percentile or higher scores, and we have helped over 100,000 students reach their goal scores.
      How does TestMasters measure success?
      Success is measured by the progress of our students. Our material is the best in the industry. If something is on the test, we have a foolproof method for approaching it and our students' scores are the proof of that. We have hundreds of testimonials on our website from students who have increased their scores dramatically; some of our students have taken their scores from the 30th percentile up to the 99th percentile! Our methods are effective and our materials are comprehensive, so with TestMasters you'll receive everything you could ever need to get a perfect score on the test. The question is, how much time and effort will you put into getting there?
      What’s the most common misconception consumers have about your industry? About TestMasters?
      The biggest misconception with standardized tests (especially those that measure reasoning skills like the LSAT and GMAT) is that the material can't be taught. This is absolutely not true. They are skills-based tests, and the right prep course can help students develop all the skills necessary to ace them. We can teach you how to approach and diagram every question type so that when you arrive on test day you are confident that you will know how to identify and solve any question that is thrown your way. The other misconception out there is that all test prep is the same. Far from it. The quality of test prep can be measured by the quality and quantity of the material and the expertise of those teaching it to you.

      While a lot of other companies skimp on classroom hours and offer students minimal practice questions, the TestMasters LSAT course for instance, offers over 100 hours of live class time including 6 proctored diagnostic exams, and over 100 hours of supplemental video content. We provide students with access to every LSAT question ever released by the Law School Admissions Council (over 7500) and we offer a 24 hour academic assistance feature which allows students to send us their questions and receive a written response from a real teacher within one business day.
      How has your industry changed in the last 5 to 10 years?
      It used to be that test prep classes were something of an elite service for overachievers. But now statistics show that for many of these exams, over 50% of test takers will have taken a prep class beforehand. When you are being scored against these people without having taken a prep class, you’re at a significant disadvantage. Test prep is quickly becoming the norm, not the exception, and for good reason. Universities want students in their programs who can show they have the skills necessary to succeed in both collegiate and professional environments. So listen to the test, don't fight it. If it's telling you that you need to work on your reasoning or critical reading skills, do it! The time and effort you invest in preparing for the test will pay dividends later.
      What is something you wish every consumer knew about TestMasters?
      The amount of care and effort we put into all of our materials defines our business. TestMasters doesn't just want to help you on the test, we want to help you reach your greatest long-term goals. The members of our full time research and development team work on improving our courses year round and our dedicated enrollment counselors are there for you every step of the way. Have a question? Help is only a phone call away.
      Has TestMasters received any rewards or recognition that your customers would like to know about?
      TestMasters’ founder, Robin Singh, is the current world record holder for the highest number of perfect LSAT scores, with 12.
      How has TestMasters grown or evolved?
      TestMasters began with one man tutoring students on the methods he'd developed to achieve a perfect score on the LSAT the first time he took it. From there it grew to a class, and from there it spread like wildfire across the country. TestMasters is now one of the largest providers of LSAT preparation in the world with over 100 teachers and classes in nearly every state and several foreign countries.

      TestMasters Company Information

      Company Name:
      Year Founded:
      640 S. San Vicente Boulevard, Suite 490
      Los Angeles
      Postal Code:
      United States