TestMasters Reviews

I had to reschedule my exam due to health reasons, and despite explaining my situation, the support team showed zero empathy and eventually just stopped replying to my emails. Now, with less than 15 days until my exam, I still don’t have access to the videos. I’m willing to pay for one month of access, but they’re demanding payment for over 6 months — time during which I had no access at all. Extremely disappointed with the lack of flexibility and support.

I emailed Testmasters twice before I received a reply of sorry but we cannot give you a refund. I proceeded to call the establishment on 4/24/2020 and spoke with a young man who said that they would not refund the money even though we are going through a global pandemic. I told him that I did not feel comfortable sending my child into a classroom situation due to COVID exposure and closure of all schools in our area. I also do not feel comfortable sending him to take the actual ACT test this summer due to possible COVID spread and exposure. Also, there were several ACT testing centers that cancelled their test in June.

In April, we still were not sure of whether they would continue with their testing schedule anyways. Either way I did not feel comfortable sending my child into a testing situation or classroom situation with COVID spreading at an alarming rate. The young man on the phone told me that I could use the credit to purchase tutoring for subject areas that my son needed help in. I had until December to use these services. At the time, my son had all A’s for his junior year and I did not see the need for tutoring at this time. I did ask if I could “gift “ this ACT review course to a friend and their reply was yes but at full price which does not help me out at all.

I am not even sure if I could find someone that would want it but I was trying to be reasonable and work something out. I am very disappointed in Testmasters response to my situation. These are unusual circumstances beyond our control. I am not willing to risk exposure to my son and our family and was hoping that Testmasters would do the reasonable thing by refunding our monies for services that will not be rendered.

My older brother assured me that I should stick with it based on his past experience, so I renewed my access to the course, which costs an extra $750. Unfortunately, by the time my access expired once again, I found I had mastered only 2 out of 3 of the topic areas (logical reasoning and reading comprehension). I was still scoring around 50% on the logic games section, which was severely hindering my score. I started doing some research to find a solution to my struggles. It turns out that Odyssey offers a logic games book with online video explanations, and guarantees a perfect logic games score or your money back.

At the time of this review, I have not taken the LSAT so I can't validate whether it will lead to a perfect score, but my timing has gotten remarkably faster. Testmasters does offer unlimited access renewals to the website but at a price. The second renewal costs $350 and the third costs $450, which seems completely ludicrous. It goes without saying that I did not review my access a second time. Overall, the best way to surmise my experience with Testmasters is that it didn't get me to the place I needed to be at score-wise, and it was prohibitively expensive.

Also, the “guarantee to pass” is bogus. Granted, it is easy to register to retake the course if you do not pass. However, as I was informed from Testmasters, you will not be given any additional study material, practice problems, practice workshops or instructional videos. Per Testmasters “you just study and review the areas you did not perform well on”. Basically, they only care that you pass to help their ratings.

My question to Testmasters was “how will reviewing and studying the same lectures and material I studied the first time when I failed the exam help with the repeat?” I watched all the videos, completed all the workshops and worked all the problems. I spent well over 200 hours on these lectures and problems. I even asked Testmasters about the second volumes that were provided for certain subjects that did not include lecture videos. They responded with “these were extra practice to be done on your own time”. Newsflash, all of this studying is on my own time. Also, many of these questions pertained to a number of subjects that, as mentioned before, did not even pertain to my selected discipline.

Testmasters worked for me in passing the FE but I do not recommend this course for the PE. There is little direction in your discipline and they send you everything expecting you to figure out what to study. For example, I wasted over two weeks of study time on the second volume on structures, geotechnical, transportation and construction lectures/problems that were not relevant to my selected discipline. These volumes also wasted space that could have been used for water quality and environment references.

By the way, if you are taking the WR and Enviro exam, the course does not prepare you for water quality and you only need about 10% of the transportation review (horizontal and vertical cures, first volume). The transportation and geotechnical instructors are great. The structural instructor is good but you do not need most of it for WR and Enviro. However, he is 10 times the resource for construction engineering as well. Don’t even waste your time with the first volume of construction videos. Just work the problems and review the solutions (this guy is terrible).

Do not waste your time on the construction lectures if you have the same instructor I did. He rambles off problems and solutions with little to no explanation on how they were derived. Construction was the weakest review lecture. Hydraulics and hydrology was the second weakest subjects. It is not easy to understand them and I do not recall one of the questions they referenced as a “must learn” being on the exam.

Testmasters needs significant improvement to be worth the $2,000 price tag. Their “guarantee to pass” is weak at best as they are not accountable if you do not pass after repeating the same lectures and material you covered the first time you did not pass. As stated above, they do not provide additional materials to reinforce your knowledge in your “weak areas”. Knowing what I do know, I would take another course, and still may, from other resources other than Testmasters based on my most recent experience.