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Sylvan Learning Centers
Overall Satisfaction Rating
4.65/5
  • 5 stars
    82
  • 4 stars
    10
  • 3 stars
    0
  • 2 stars
    0
  • 1 stars
    7
Based on 99 ratings submitted in the last year
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Sylvan Learning Centers

ConsumerAffairs Accredited Brand

Choosing Sylvan is about getting results and setting your child up for long-term success. At Sylvan, we’re focused on building academic confidence, igniting intellectual curiosity and inspiring a love for learning — all of which make a big impact in school and in life. For nearly 40 years, we’ve helped millions of students and families like yours achieve new levels of academic success.

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237 Sylvan Learning Centers Consumer Reviews and Complaints

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 7, 2018

A friend referred me to Sylvan Learning and the tutors are focusing on reading and math with my foster child. She previously did not wanna go, but now, she enjoys going. She has a couple of different tutors and things are going well. She likes them, and she likes certain ones better than the others. Also, the staff are very good and they always get back to me right away. There have been a couple of issues here and there where we had some bad homework and homework that wasn’t done. But they called me right away, adjusted it and made up for it. My child has only been in there for two months, but so far, I’m happy and pleased. I have noticed a change in my child's attitude and it is helping her build confidence. I would recommend Sylvan.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 6, 2018

Sylvan Learning is the best. They're doing very well for my kids who have improved in English and Math. They're very polite and kind, and they make it easy for my kids in school. Now my kids are understanding most things.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 5, 2018

Going with Sylvan was convenient for us and they had the hours that we needed initially. They are helping my child with reading right now and his tutor has been good. We haven't had to retest my son again and his school seems to think he's doing better. And he likes Sylvan. We haven't seen any grades to measure any change brought by the tutoring but it seems to be helping. We've also been really happy with Sylvan's flexibility and scheduling. And the teachers there seem to be nice.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 5, 2018

Sylvan was recommended by our friends, and we are on the second year that we are using Sylvan for our son. And he's doing very good at school. He's focusing on Math and English and his tutor has been able to help him very well. Most importantly, he likes to go there and he's happy. The school is not enough by itself, and my son had a lot of improvements since going with Sylvan. He covered the requirements from the school because English is a second language for me and his mom, and at home we speak a different language and he needs more improvement. Everything with Sylvan is perfect.

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Rated with 1 starResolution In Progress
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Verified Reviewer
Original review: Dec. 4, 2018

My son was tested on November 17, 2018 to get help with study skills/ tutoring for Geometry & Chemistry. I was told that he needed to test first... Have yet to hear back from them regarding results. This is not a good sign as far as I'm concerned and now I don't feel confident about their habits and ability to follow through. I have called a couple of times and was told that someone would call me back but to no avail. Unacceptable, how are they going to teach him study skills and they can't even follow through??? - Very Disappointed.

Sylvan Learning Centers response

Hi Erica - We are so sorry that the center has not followed up with you in regards to your son's results yet! We'd like to follow up with them on your behalf, so we've sent you a message to collect a few more details. Again, we apologize for the inconvenience!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 4, 2018

I was looking into Reading classes for my daughter and I went with Sylvan Learning. They keep the same curriculum but it was not always the same tutor. Since using their services, my daughter has improved big time to the point that she is already at her learning level. We just kept going to see them to keep the learning experience. I would highly recommend Sylvan. We got results, and when I had a concern, they helped me go through it. I always consider Sylvan Learning as a possibility in case I need it too.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 3, 2018

The reps are friendly and they're a very good fit for my son. I've noticed an improvement in him since he started using Sylvan Learning. It is a very good place. I'd recommend it to others.

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Rated with 1 starResolution In Progress
Verified Reviewer
Original review: Dec. 1, 2018

I went to Sylvan for SAT preparation. They told us we needed 2 books $25 each. I start my prep course and the location owner was over enthusiastic about what she thinks I can get. She said I can get 200+ easy. There were times where I was sitting there waiting for them to pay attention to me. I asked for help and they didn't give it to me. I asked how to do a certain math problem and it took not 1 but 2 "tutors" to attempt it. They never came to a conclusion. I had to ask for help with strategy and they didn't give me any. I spent one day with 1 one tutor trying to help me, an 8th grader, and a 2nd grader all at once.

I took a practice test through Khan Academy and got a score 40 points lower than what I got on my first test. I told the location manager that I needed to redirect our time. She then told me that they were wrong. The College Board (they created the SAT) suggests the help of Khan Academy and they were apparently wrong. I then asked for a Sylvan version and she never sent it to me. I asked again the next week and when I brought it back she said my score went up 90 points. I was falsely confident. There were many occasions when I asked for additional days before the exam and they just didn't respond to my emails. My father emailed them confirming tutoring days and it took 3 tries to get someone to email us back.

Finally the test day arrived and I felt so confident, but this is short lived as I received my score and my score went down 10 points. We focused on the English section and it went down. My math score stayed the same. I will have one more chance to take the sat before my applications are due. I am not returning to Sylvan. This is a waste of time, money, and effort. I worked for an hour on SAT prep everyday and I got worse. Avoid Sylvan.

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Sylvan Learning Centers response

Hi Meredith - Thank you for your feedback about your experience with our SAT prep program. We are so sorry that you did not have a better prep experience with us! At Sylvan, we strive to help each of our student's meet his or her individual goals, and we apologize that we did not meet yours. We'd like to make things right, so we've sent you a message with more information about our Support Team, who would be happy to work with you to find a solution. Thanks!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 1, 2018

We got into Sylvan when we needed homework help for my child. I prefer Sylvan than the other place I looked at because it was more affordable, and it was not intimidating. It was very easy to enroll with Sylvan. They were really responsive and everything was great. My son's main struggle was there was a lot of writing assigned this year. He doesn't like the subject and the assignment. Instead of me having to try to fight with my kid to get the work done, being in Sylvan's program and that environment, he had no choice but to get started.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 30, 2018

I heard good things about Sylvan Learning Centers. Plus, a very close friend of ours works there, so I got my son a tutor there. He is in 5th grade and he’s been having problems in science and math. Assessment was done and they focused on strengths and weaknesses. And when he had problems in his homework area, they were able to have him bring his homework in. They looked at what he was having issues with and went over that with him. He likes going there and he finds it to be very helpful. If he’s having issues in a different subject, like if something comes up in another subject, he likes that they will change the focus for whatever he needs.

I’d also like to give credit to Aynsley because she’s been very helpful in working with our very busy schedule. She’s at the Rochester Sylvan at Rochester, Minnesota. Overall, Sylvan is awesome and their service is worth the money. They're also very flexible and they have programs to fit everyone’s needs. Working with them has been really good for my child. He has been learning with them and his teachers in school have seen him be more willing to ask questions and willing to ask for help now, which he didn't do before. So, that’s good.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 29, 2018

My daughter's fiance and his brother went to Sylvan for a few years when they were younger and they liked it. So, I decided to try their service for my child. They're helping him with reading and his tutor has been good. He's getting there and I have seen a little bit of improvement so far. His tutor is trying to work with him on remembering as he's having a hard time remembering words. He could tell a word then the next time he'd see that same word, he wouldn't know it. So, that's what we're working on. My son hit it off with his teacher at Sylvan and he really enjoys going there.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 28, 2018

My son is in high school now and I wanted to make sure he got the most out of whatever it was he was doing. I took a chance with Sylvanto help him with that and the price of their tutoring service is pricey for someone that's on a fixed income. I'm a single mom, too, but I had to do something and I wanted my children to make better grades. Also, I'm 67 years old and I don't want to leave my son back here without having some background. Right now, they're helping him with English and Math, and his grades have improved so far. Being that he's 15, I've tried to let him deal with them, though I would check with him and we'd have a review before the end of the term. But so far, so good.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 27, 2018

My daughter is going to Sylvan for Math. She feels she's doing better. She's getting an A, so she loves it and wants to keep going. The staff at Sylvan is really fantastic and super friendly. They really make it a nice experience for everybody, so they're really good.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 26, 2018

My daughter's a little older so, I wasn't even sure that Sylvan would take her. But I made a call and when I spoke to Kathy at a location in Rogers, she was really open to everything I was wanting to share with her about my child's learning experience when she was in high school. My daughter has developmental needs so, she worked with us and she's been terrific. It was because of the interaction that I had with her that I didn't check anywhere else.

Right now, they are helping my daughter with math and reading. Those areas are what my daughter needs the most help with so, that's what we've been focused on. And so far, so good. We know it's gonna be a long-term type investment of time, but my daughter's paying attention to learn and that's one thing. But we had a complication with the way that they have to do what they're doing and it's kinda new to me. I had done things before where I felt like I was pressured about something and that got under my skin and made me wanna say no. So we have only been with Sylvan for a month but they were already bringing up the fact that in two weeks, my daughter's last day would be this day. And I knew what that meant because I'm in sales. I knew how they were choosing those words and what's the significance of saying it the way they said it. And for me, it was a turn-off. But other than that, I'm happy with them.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 24, 2018

The teachers at my daughter's school suggested Sylvan Learning. The tutor focused on Math and there has been an increase in her confidence since. Overall, we have been having a good experience with Sylvan and I would recommend them.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Nov. 23, 2018

We had a couple of different tutors for my son before we went with Sylvan Learning Centers. We had a family member who was the head of the math department at one of the local high schools. She’s retired and she tutors, so she had helped my son a little bit. Then we used Mathnasium and we didn’t like them because they only have one branch here and it’s on the other side of town. So, it was very laborsome for us to try and make that work, especially with my son’s busy schedule. And at that time, he was not driving and he had a lot going on with club soccer. But Sylvan’s the opposite. They have two different locations, one south and one north, so that was a big difference for us.

The other thing that my son and I didn’t like about Mathnasium was that they’re very big on starting from the basics and working all the way backwards to see where are the student's deficiencies, then they start very elementary. I kinda get the concept of that but my child was still struggling in school and I thought they’d spend some time at the end on homework or help. But it wasn’t getting the job done for him, so we did that for a semester and a half then we gave that up. The people at Mathnasium were proficient in math but their concept and philosophy were not congruent with my son’s needs in school. He needed help with what was going on presently in class and 80% of the time, Mathnasium wanted to go backwards and figure out what he was missing.

Compared to that, Sylvan is the exact opposite. He also did math with them because that’s what he’s always struggled with. He started with Algebra 1, then geometry, and now, Algebra 2. I’ve been really impressed with the caliber of some of the instructors there although there have been a couple who haven’t been awesome. So they’re not equal when it comes to their proficiencies, which you get that anywhere with any job. But there have been a couple of superstars there that my son just walks away feeling much more confident about what he knows because they’re confident in how they’re teaching it. Matt was one of the superstars there but unfortunately, he has left. I know they’re trying to fill that position and they’re being very selective. So, I understand and appreciate them in trying to find a replacement.

Right now, I would like for my son to have more confidence and not feel like Sylvan is a crutch. They’ve been great though and having confidence in math is something he’s always struggled with, so it is not like this is gonna change overnight in his years in high school. But we’re at the point where we’re trying to get him through this last math class for him because I don’t think he’s planning on taking calculus. And to include to get a decent math score on the SAT. So, we will probably continue next year with some classes to help in preparing for the SATs. But we’ll see once he gets through this year and I’m gonna let Sylvan focus in getting him to be more confident in math because he’s always studies with a psychological block.

Also, one of the things I really appreciate is that the folks at Sylvan really care about my son's success. He plays varsity soccer so he’s got demands and he’s got a job, and if ever he has to reschedule because of sports or events, they’re very good about working with me on that. They’re very flexible and they never act like it’s a big imposition. But their service is pricey. You have to have the finances to be able to afford it. It’s expensive, but sometimes, you get what you pay for. And it has certainly worked out well for my son and it’s been worth it for him. They’ve helped him to maintain a B or better in math.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 22, 2018

My older son has been improving a lot since he started with the Sylvan program. Most of the teachers are really young, but very, very responsible. They are showing great knowledge about teaching and the techniques. It’s really great working with them. I get a really good update about the improvement of my son. I’m really happy so far. My son is working on math and reading. They are also working with him on organizational skills. The Sylvan program is an excellent program to avoid learning delay on children and to keep the children up-to-date on knowledge. I like the strategies for organizational skill on children. I wish we started with Sylvan before, but we just knew about them a few months ago. But so far, I’m having a great experience with them.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 21, 2018

My son needed help in school with Reading so I called Sylvan. Then, I made an appointment and got him a class. They assessed him in Reading, Math, and stuff like that and they found out he was indeed needing more focus on Reading. Now, he is reading a lot better, able to pronounce the words, and he doesn't get frustrated anymore. Peggy is the one that runs the Sylvan location that we went with and their reps are pretty good. They let me know how he's doing. Sylvan Learning is a great place and they help with whatever needs help on.

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Rated with 1 starResolution In Progress
Verified Reviewer
Original review: Nov. 13, 2018

I have repeatedly asked for receipts for the monies spent at the Medicine Hat, Alberta learning center. To date, nothing. I have left telephone messages. EMAIL messages. The office in Medicine Hat responded via FACEBOOK Messenger asking me for my address information which I provided. I have snapped copies of our typed messages, and I have not been rude. I would like to have my receipts, and I cannot understand why this request is being ignored. Very unprofessional and I would not recommend Sylvan Learning in Medicine Hat, Alberta, but I would encourage parent(s) to contact the Medicine Hat College for tutoring and support the low income students surviving on Student loans. College students are fantastic with the kids/children and are readily available.

Sylvan Learning Centers response

Hi Sherrie - Thanks for your feedback and for making us aware of your concern. We are so sorry that you have not gotten your receipts yet! At Sylvan, we understand how important this information is for your family. We are passing your information over to our Support Desk, who will reach out to you and help you with getting your receipts from the center. Again, we apologize for the inconvenience!

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Rated with 1 starResolution In Progress
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Verified Reviewer
Original review: Nov. 2, 2018

After paying $895 for Sylvan Learning of Fort Myers' SAT Boot Camp over the summer, I expected my daughter's SAT scores to increase substantially, if not somewhat increase. My daughter didn't miss any classes, paid attention, and did all the assigned work, and her results did not reflect her hard work. Her reading score increased by only 30 points, and her Math score DECREASED by 40 points.... thus, a net "increase" of NEGATIVE 10 points from her previous SAT. That's right... Her OVERALL score actually DECREASED. If you are looking for an SAT prep course for your student - I highly recommend that you DO NOT use Sylvan, and look for a program elsewhere. My daughter and I were extremely disappointed. I since paid for a private one-on-one tutor, and she was able to increase her score enough to be accepted to her college of choice.

Sylvan Learning Centers response

Hi Fabiola - We are so sorry to hear you feel this way! At Sylvan, we want all our customers to feel the value of our services. We appreciate your feedback, and apologize that you and your daughter did not have a great experience with our SAT Boot Camp. We'd like to work with you to make things right, so a member of our Support Team will be reaching out to you to work on a resolution.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 17, 2018

Because of our friends' recommendation, we went ahead and enrolled our child at Sylvan for spelling and reading. We had to take a month off when we had some family medical stuff come up. But she starts back with them in November and so far, she’s been doing good. In the couple of months she’s been there, she’s shown improvement. By the end of the year, she’ll have probably doubled what she’s already improved on. It’s a good deal and it's worth it. Our daughter's been better with words as well as letter and number recognition. She is also wanting to read more, like wanting to bring books and read. Before, it was like she didn’t care. She’s still not reading herself now but she really wants to be read to.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 16, 2018

The Sylvan Learning that I used is not far from one of my homes, and there was a lot of positive feedback on them online. They focused on reading with my child. Her reading improved, and how they grade them on the different areas she needs improvement on had all gone up. We used them in the summertime, and I was so happy with the service, we transferred all her files over to another Sylvan facility located closer to where we live during the school year. She's continuing with the program, and I would highly recommend it. She's definitely feeling more confident about her reading, so that is making me feel very happy. It has been a positive experience. I have referred Sylvan already to a friend.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 15, 2018

With the school, you have to work with the teachers and their schedules, which is not real consistent. So Sylvan's been just great. When we make our appointments, we would show up and Hailey, my daughter, has a great experience and enjoys the active learning. My daughter is working on her reading comprehension. The staff there is very sweet. They’re very knowledgeable and I feel like we have a partnership. I provide them with how Hailey's doing and help show them where she’s still struggling inside the classroom, and wait for them to give me some advice because they’re all teachers as well. I would recommend Sylvan. Hailey’s confidence in reading is improving. She’s starting to be a little bit more animated in how she reads a story instead of just reading the words and that's attributed to Sylvan working with us.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 13, 2018

My little grandson is 12 years old and he is way behind in his learning because of behavior at school that's why I take him to Sylvan. They have a pretty good price and my grandson goes there two hours a week. The tutor is very thorough and she keeps my grandson's attention. He has really improved a lot just on his reading but they do the math too. He also explained with me that the tutor would watch everything he does, and the tutor would point out the things that he did wrong so he could correct it right then. He is more comfortable in that setting. It's like a one-on-one base thing and he doesn't have that in a regular school. In a full-time school, they would have him in a special ed class, and he gets very frustrated and have a lot of anxiety issues due to his dad passing away.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 12, 2018

I used Kumon before and it's a world of difference with Sylvan. My daughter enjoys going there. Last week was our last day and she was asking when she was going again. We just started in the summer and my daughter's having such a positive experience. With Kumon it was more an assembly line type thing that all these kids would go through. It was great when my kid was doing fine with school but when I thought she needed some more help and more attention like with Math, we didn’t have the time to do that. I didn’t have the time to sit down and explain things because it's workbooks at Kumon. But in Sylvan they take the time to explain stuff.

I focused more in language in the summertime but now, I'm focusing on Math. They were great accommodating me with that. My work schedule is not traditional. I work two weeks evening, two weeks days. They're excellent with finding time to schedule in my daughter, Electra, whenever I needed to. My daughter is happy and if I'm seeing an improvement, I'm happy.

Sylvan is also very hands-on. I left in August saying that I would come back but I wasn't sure because my daughter was also in competitive dance, so she was very busy. I got an email in the middle of September from Michelle of Sylvan, asking how things were and just wanted to touch base with me. It was great because we weren’t going there for that month. I really like the communication they have with the parent and that's a big deal for me. If I feel like I'm getting that and they're not listening to my needs for my kid, then that's a big deal. Whatever she needs help with is what they're assisting with, which I really like.

So try Sylvan. I get a lot from parents in the waiting room. I've only been there a few months, so I always ask and it's the same thing. The lady next to me has a teenager there and she enjoys going so they wanna come back. Not every kid enjoys school and getting tutoring, so it's nice that it's a very positive atmosphere which I like. Sylvan works on that and tries to get to the positive point which gives them encouragement, especially since my kid doesn’t work well with negative reinforcement. The tutors are great. I'm really happy with Sylvan.

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3 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 11, 2018

We hired a private tutor who tried to help my child with any course that he had. My child didn't improve with him so I went to Sylvan Learning. They've been helpful. They are over the top. They went back to where my son lost the connection, and they're building on that. Then, in school, when he has a report that he needs to be done, they help him step by step --- it's huge when there's a one-on-one versus a 30-to-1. My son loves going there. He wants to succeed and he can see that they're helping him.

I had a great experience with Sylvan Learning Centers. They communicate all the time. Anytime I email them, they email me right back. The teachers have my cellphone and they communicate to me if there's an issue. They tell me how my son is doing. If I have any problems at school, I relay it to them, and they work on it and help him.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Oct. 10, 2018

Sylvan Learning made my daughter more confident in school and her grades have gone up. The tutor helped her with her focus and it caught her up 'cause she was a little behind. I would recommend it.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 9, 2018

Sylvan's hours were really good after school hours and it had a lot of flexibility. I could reschedule if things come up within 24 hours. My child was having issues with writing and we did a year with Sylvan where the tutor organized and planned their essays. My child didn't want to continue doing it anymore and we felt that he had improved in school, so we took him out. I've recommended Sylvan Learning to friends and several friends are doing it.

3 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 8, 2018

Peter, Sylvan Learning's tutor, has been very good, professional, and accommodating when we have to change times. We ask our daughter every week how she was doing and she said he was making her read and answer questions for two hours, four times a week, which is good enough for me. She is able to do her homework on her own without any help from me and my wife. She also has more confidence in reading comprehension. I'd tell other parents to consider Sylvan Learning if their child needs tutoring.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 7, 2018

Sylvan Learning got a good reputation and my nephew went to them years and years ago. They were good and if we could afford it, we would keep our child, who has ADDH in it. The tutor focus on Math and our child said he understood and they taught him in a way that he could understand. He seems to be focusing a little bit on it and he can comprehend. If he can just focus his attention, he'd do good. I'd highly recommend them.

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Sylvan Learning Centers expert review by ConsumerAffairs

This company offers personalized tutoring and test prep for students of all levels at locations across the globe. Contact your location for specific details on pricing and payment plan options.

  • Sylvan Learning Center locations: Find a Sylvan Learning Center in any state in the U.S. as well as in Canada, United Arab Emirates, Bahrain, China, Guam, Hong Kong, Kuwait, Saudi Arabia and Vietnam.

  • Sylvan Learning Center prices: Prices are competitive with after-hour activities and tutoring in your area. STEM programs start around $99.

  • Unique assessment process compares students to national norms: Students take a test and are observed by tutors prior to beginning service so tutors can pinpoint strengths, weaknesses and ability to pass state exams.

  • Offers educational games to help students between sessions: Students can download apps and play educational games to increase their academic skills all week long.

  • Online and in person tutoring options: Students with busy schedules can get tutoring at their convenience thanks to the variety of options.

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The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

Sylvan Learning Centers Company Information

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Company Name:
Sylvan Learning Centers
Country:
United States
Website:
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