Sylvan Learning Centers
Sylvan Learning Centers
Overall Satisfaction Rating
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Sylvan Learning Centers

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141 Sylvan Learning Centers Consumer Reviews and Complaints

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Verified Reviewer Verified Buyer
Original review: May 29, 2018

I wished I saw these reviews before I enrolled my son. We spent over $1000 and his grade point did not move at all. Most of the time they have him read. They give him homework time but why am I paying for that part?? He has Spanish homework and no one speaks Spanish. Their accounting system is all messed up. You need to keep track of all your dates and times with makeups. I even still did this and they claimed I still owed them money at their Grand Rapids Michigan location. This was just a waste of money. They give him iTune cards for coming. Why they should deduct that out of my money? A very frustrating experience.

3 people found this review helpful
Verified Reviewer
Original review: March 22, 2018

We signed our kid for their services and signed a contract. Contract indicated that if we are to cancel we still have to pay 25% of the fees. However they did not provide us with a schedule. Therefore we could not even send our kid to classes without a schedule. Within less than 24 hours we called and notified them that we do not want to use their services. First they claimed that we can only get 75% of our money back as indicated in the contract. Then they kept the entire $4000 we paid them and not giving back. These guys (in Metairie Louisiana) are modern time thiefs. Never sign anything with them or give them money if you dont want to lose it. Anyone has any questions contact me. I have all the documents to prove it. Taking these guys to court now.

12 people found this review helpful
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Verified Reviewer
Original review: Jan. 30, 2018

Before coming to Sylvan my son was struggling in math. He has learned so much since he started in December. This is definitely the place for any struggles with school. We would be lost without Sylvan.

9 people found this review helpful
Verified Reviewer
Original review: Nov. 17, 2017

My son was doing poorly in school and I went to Sylvan. We had been before and purchased lessons on a payment plan. This time there was a great sale and she encouraged me to purchase lessons outright instead of monthly payments. The lessons were less expensive this way so I purchased quite a few. My son is caught up in school and we are moving this summer and there is not a Sylvan in our new town. I requested a refund. She told me the payment is non-refundable. I am positive this is in the fine print but considering I gave them over $2000.00 I think they should have verbalized it as well. Buyer beware!

16 people found this review helpful
Verified Reviewer
Original review: Nov. 9, 2017

I am a retired teacher. I looked into Sylvan as a way to supplement my retirement income. They charge around $50 per hour but only pay tutors $13/hour. Someone's making a lot of money off these kids, and it's certainly not the tutor. My advice is to ask at your child's school about private tutors and look for ads. Make sure the tutor has a college degree in your field and, if possible, certification and teaching experience. You want someone who will communicate with your child's teachers and guidance counselors. Sylvan charges a lot of money for tests that school districts do for free, and these test results should be in your child's school file. Depending on the subject, you can get a private tutor for the same or less money than you're shelling out to Sylvan.

48 people found this review helpful
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Verified Reviewer
Original review: June 28, 2017 Put your time, money and energy into your children now while they are young, it definitely will pay off for them as the school work becomes more intense. The longer a child is deferred from learning a core skill, the more their confidence suffers, and the less likely they will enjoy learning as time goes on.

Sylvan provides a safe, nearly one-on-one learning environment to provide many different opportunities to truly learn a subject, learn to test better, and organize a students thoughts.

When comparing the price to other durable goods, the price for tutoring can be very prohibitive for most all families. Unfortunately financial aspect of tutoring comes at a price for quality. You are paying for a strangers knowledge and credibility, and allowing them to transfer their knowledge to your child in a way that kids can understand, internalize concepts and can relate to the subject they are learning. Remember you are paying a business to solve or mitigate a moderate to complex learning hurdle so that a child can build-off what they learned, applying it to other new skills and learning as they progress through each grade level.

Our 12 year old son does well in 6th grade, sometimes he has testing anxiety and his reading comprehension could use some help too. Having our child interact with Sylvan tutors to improve his English Language Arts (ELA) grade, and test better is making a difference. Sylvan helps him to better organize his thoughts when he reads, and gives him the mental tools to help him retain those important comprehension details that he needs to improve. Focusing on individualized teaching is what Sylvan tutors are all about.

Great tutors provide that connection to forming a strong solid framework to tackling learning challenges, and building a strong foundation to learning new subjects. Unfortunately, learning new ideas and concepts take time, persistence, positive attitude towards learning, and Money!! Our son's confidence has dramatically improved towards testing and we are seeing the results in his standardize test results, class work, and homework assignments.

It would be very unrealistic to have an expectation of your child to improve his or her grades by only spending a dozen hours or so with a Sylvan tutor. Tutoring is a process, and takes patience and time and family members words of encouragement so a child feels secure. Learning is not about memorizing an idea, or taking good notes, or simply recalling a concept, learning is about attitude and confidence of understanding the details of the subject, and Sylvan nurtures these ideas.

Our 12 year old is tutored 3 days per week, 2 hours to 3 hours each session, and we are noticing small incremental results, verified through testing and noticeable in how he talks about his learning experience. I only wish Sylvan was more affordable for most families, but running a business and staffing it with knowledgeable tutors and instructors comes at a price.

If your budget allows for weekly tutoring, Sylvan was a great choice for us, and I'm sure it would likely be a good choice for your student as well. Sylvan has met our expectations, and our 12 year old agrees with that statement, as his results are measurable and will starting 7th grade in the Fall of 2017. If you have a student who is struggling in a subject like math or reading, take time to create a budget, and buy those tutoring hours consistently, and over a longer duration of time. You and your student will be happy with the hard-work and the final results. I would recommend Sylvan to all my friends and family members whose students need help academically.

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32 people found this review helpful
Verified Reviewer
Original review: April 18, 2017

Sylvan is such a great name in learning that you don't expect to be tricked in your paperwork, but be warned. I choose the discount rate to pay a percentage up front, to the tune of about $2500 due before the first session. Well, my teenager refused to go after about 3 weeks. I'm not physically able to MAKE my teenager go. So I went to Sylvan and asked for a pro-rated refund. HA. That is not the way it works they say. You have a strict window to get that refund and I had missed it. When I was originally completing paperwork, they told me I could get a refund at a pro-rated amount, but when we decided to quit and I asked for it, they shoved paperwork in my face and said I had missed the refund window. So now I'm out $2,000. Beware... read everything... they only tell you half the truth. This was at the Overland Park, KS location. My teenager got ZERO out of this "learning" experience and I lost a lot of money.

82 people found this review helpful
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Verified Reviewer
Original review: April 10, 2017

When I inquired online I received a phone call right away so I decided to go there and check out the place and brought a coupon with me. As soon I showed the coupon she said the manager would call me so I can pay with the discount for the class but I never received the phone call back. I even emailed them again and nothing. Coupon expires in 5 days and I have been waiting for a week trying to make an appointment. Anyways I was even going to sign her up for camp but they told me that they don't have a class formed yet. I find strange because they are taking reservations online. I am no longer interested on that place! Bad experience from the start.

56 people found this review helpful
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Verified Reviewer
Original review: April 8, 2017

Sylvan tutoring seems expensive. It is not as expensive as college with no scholarship. I don't endorse companies ever, but really the difference is amazing. In one year Noelle has gone from needing to spend recess in an extra tutoring class - to being the top of her class. So worth it.

43 people found this review helpful
Verified Reviewer
Original review: Jan. 16, 2017

I sent my kid there for an year after trying with other places like Huntington and Mathnasium. Sylvan has no comparison, highly accurate and result oriented programs. Their Math and Reading/Writing are way better than Huntington (paper based) and Mathnasium is cheap and their teachers are not certified. My kid improved by two grades and their test results and tracking is so accurate. They talk to my child school teacher - Awesome! Five star rating.

45 people found this review helpful
Original review: Nov. 11, 2016

My 7 year old son was taken to Sylvan under the impression he was going to play games and win prizes. He was evaluated on a Saturday and signed up on Monday. I am a single Mother and cannot get Sylvan to call me back or email me regarding how this could happen.

34 people found this review helpful
Verified Reviewer
Original review: Nov. 3, 2016

I agree with someone who wrote that if I could give them zero star, I would. They after money only. Child doesn't benefit anything. Center I went to was in Overland Park. 9165 W 133rd St Overland Park, Kansas 66213. Worst place ever. Staff are careless, don't respond to emails. Tutors just want to get the kids done. Don't challenge them. Owner doesn't care about quality of tutoring. Complete waste of time and money.

49 people found this review helpful
Original review: Oct. 7, 2016

They are scammers. My child did not get proper tutoring. They just wanted money. I took a loan out for my child. He did not attend long because he was not learning anything from them. I took him out and they would not send the rest of the money to the loan provider. Please stay very far from this company!!! They overcharge for the services. Again please stay away!

47 people found this review helpful
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Verified Reviewer
Original review: Sept. 27, 2016

If I can give a zero star, I would. They are scammer. My wife enrolled my daughter during the summer this year. I did not like prepaid policy but they kept saying we can cancel the program anytime. After summer, we decide to withdrawal from their program because my daughter was too busy and many other things going on. So we called and set up the meeting to cancel it. At the day of meeting, owner refused to refund the money because we are under their summer program which is nonrefundable. She showed copy of brochures which we never saw. My wife said she never saw this one and owner just said "TOO BAD." Is this kidding? I don't know what to do. Should I fight for this?

71 people found this review helpful
Verified Reviewer
Original review: July 29, 2016

We eagerly signed our son up for individual tutoring after very clearly explaining that we have tried group tutoring before with no success. Our son attended his first session then let us know he was distracted by the other kids in the room. I then inquired about the possibility of he and the teacher working somewhere isolated. The director said that would be a possibility with a fee increase for one on one tutoring. I thought he was already supposed to be getting one on one tutoring? No, the director failed to mention my son would be working in a group. Surprise. Now I'm out $145 which they refuse to refund any part of. Disappointing educators can be deceitful. Most disheartening is the fact that the supervisor used the compare tactic by saying other students do just fine in the group setting. Sad.

55 people found this review helpful
Verified Reviewer
Original review: June 5, 2016

This company seems more interested in making money than in tutoring kids. They are aggressive and even rude - promise the moon when you sign up and then after you have paid it is a different story. Also their assessment test for the kids seems absolutely useless. I really do not recommend this place at all.

45 people found this review helpful
Original review: May 20, 2016

Go somewhere else. A waste of $800, time and gas. My child had to help the instructor with the calculus which is on the new SAT. This is for kids who are way behind when it comes to taking the SAT. They are not prepared to tutor good students who are looking to excel and get better SAT scores. Sad. When we asked for a prorated refund, they got really mad and did not give us the correct refund... in their favor of course.

63 people found this review helpful
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Original review: May 5, 2016

It is the worst play I have ever been to. They don't teach anything, but play on iPad and it is not one to one. It is one to three, and most of the time you are waiting for the teacher to check your answers. It is just a waste of money.

48 people found this review helpful
Original review: April 18, 2016

This place is the biggest RIP OFF... Get an educator to tutor your children because you will be misled by these people and your kid will end up learning nothing not to mention the high cost you will incur. I didn't do my homework on this place. Now I'm paying a very expensive price for it. I now have an educator she meets with twice a week and see huge results from it. Forgot to mention she was sent home several times with the wrong answers from Sylvan math tutors.

46 people found this review helpful
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Verified Reviewer
Original review: Feb. 3, 2016

After a ton of promises and thousands of dollars to help our son get prepared for middle school, Math and Reading, along with organization skills. He walked away with zero advancement and zero organization skills. First report card and he was failing both Math and Literacy, and all his teachers reported poor organization skills. They were not at all concerned when I reported this to Sylvan. Just wanted me to sign him up for more hours and spend thousands more. No thank you.

57 people found this review helpful
Verified Reviewer
Original review: Jan. 25, 2016

I wish I had been more diligent in selecting a tutoring source for my niece. I had my niece evaluated in August 2015 to see how far she was behind in reading and math. I thought the assessment showed an accurate report of where she stood. I signed my niece up for 60 hours @ $50 per hour, four hours per week with two hours in each subject. I was given all types of promises of what the program could do for my niece including one on one tutoring and homework help. Not only did she not receive one on one tutoring, but she received no help with her homework. When she would ask for assistance with her homework, she was told she could figure it out for herself.

If she could figure it out for herself, she would not be asking for help. After 40 hours of tutoring, I determined she was not getting the help she needed and had not improved in either subject. I submitted a written withdrawal notice which included the amount of the refund that should be credited to my account. After 30 days, I called Sylvan Learning Center regarding the refund and was told it would take 60 to 90 days to receive the refund. I find this to be unacceptable. You can charge my account for $3,000 in thirty seconds, but it takes you 90 days to refund my credit. Not only was my niece short-changed, but I have a feeling it is going to be a challenge to receive my refund.

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91 people found this review helpful
Original review: Jan. 18, 2016

I took my 7-year-old son to the Sylvan in La Mesa. I prepaid for 200 hours / $99. When we had our first session I walked in the Sylvan center and found my child playing games on their TV that they said was for "learning." He was playing GTA V and Sylvan put him in the strip club. I turned off the tv and ordered Sylvan to give me a complete refund. They said no because my son liked the strip club.

82 people found this review helpful
Verified Reviewer
Original review: Jan. 5, 2016

I paid 2500 dollars to send my 6 year old twins to sylvan. The time was split between them, 25 hours a piece. We were assured one on one training. This is a lie. Its up to 3 children at a time, on a laptop a lot of the time! I have one son more behind than the other. After his sessions were complete, my son still can't even Recognize the letters in the alphabet and he's halfway through the first grade! When we confronted sylvan with this problem they tried to name the few letters he did know, which he already knew and was Adamant That we pay more to continue sessions! I could go on an on. Bottom line, don't send your kids to sylvan and pay high prices to get your kids help. They teach your kids nothing and guarantee nothing! This was at the sylvan in tulsa oklahoma, on memorial!

62 people found this review helpful
Verified Reviewer
Original review: Aug. 17, 2015

I enrolled my son in the SAT prep program in the spring after taking his PSAT. After completing the course he took his first SAT test and did horrible. Thinking this had something to do with nerves I had him retake the test a few weeks later yet there was no improvement! I am not sure what my $1000 paid for! I contacted the center and they offered no explanation. Seeing as how no one contacted me throughout the course saying he needed more help in any area I assumed he was right on track! The one answer of their definition of help was to go online and take the practice test! Don't waste your money. Look for another center!

74 people found this review helpful
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Verified Reviewer
Original review: July 9, 2015

I enrolled my daughter in Sylvan Learning center hoping they could help her with her math. Tutoring is very expensive but education is very important to me. Meanwhile, my daughter kept a steady "c" average until a month after enrollment her grade dropped to a "D". I panicked because her grades were getting worse. The last session was the final session. I asked my daughter how was her session she said it was fine the tutor kept having brain freeze and couldn't help me with 2/5 questions she had. I withdrew her and enrolled her in another program. Now I have a outstanding bill. I shouldn't have to pay.

100 people found this review helpful
Verified Reviewer
Original review: June 25, 2015

Sign my son for 68 hrs/$50 per class. Took 52 hrs of 68 hr with no improvement. I cancel the remaining 16 hrs and requested a refund that was 5 months ago. Never receive it!

67 people found this review helpful
Original review: June 16, 2015

Love Sylvan! It has been nothing but a positive experience for my son. He loves going and it has been such a positive addition to his learning! Very friendly and positive environment for my son and myself!

24 people found this review helpful
Verified Reviewer
Original review: May 15, 2015

My 10th grader went from public to private school this year. Private schools can be a nightmare with any type of disability and my son has VI/HI issues. Geometry showed signs of trouble right from the start of school and when he missed 3 weeks of school and by Oct he was failing. We contacted Sylvan, Kalamazoo, MI, office and my son was evaluated. My son learned best from one tutor/teacher and so we made every effort to make sure he stayed with her.

I purchased 100 hours and we cleared our schedule and arranged w/ school to have him leave early 3 days/wk to attend Sylvan as well as Sat until grades improved. All quizzes/tests/homework was completed at Sylvan and with this close monitoring it was discovered he had a reading comprehension issue on tests. Sylvan and I began to readjust his sessions so he could begin getting testing skills training as well. I was DETERMINED to make this work! Is it costly? Yes. Was it worth it? Yes.

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61 people found this review helpful
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Verified Reviewer
Original review: April 30, 2015

I tutored with Sylvan at Kahala Mall. They rely on iPads for teaching. The various lessons had numerous errors, some grammatical and some were just hugely incorrect. Example: they claimed that the word 'Dusk' meant sunrise. I was stunned, I refused to play along with this and told the student it means evening, before sunset. I brought several of these program errors to the attention of staff, who did absolutely nothing. I found a real dumb error in a math word problem. I asked the student to show it to our so-called math wizard, and he failed to detect it. There is no substitute for textbook reading. The development of the lessons is not accurate in many cases. Children are being told that they need to come back, at a huge cost to parents. Their "transition" time is bizarre. I found this location to be somewhat uncomfortable. I lost my part-time position, by bringing these things to the attention of the franchise owners.

162 people found this review helpful
Verified Reviewer
Original review: March 1, 2015

We spent $12,000 at Sylvan for our grandson. He had learning issues and this place made guarantees that never happened. He to this day has trouble with math. It seems he was one of those children who were left behind. He is 21 now and is lost when it comes to math. It is a shame that this can happen. He is a great kid, who will struggle for a lifetime because the system let him down.

123 people found this review helpful

Sylvan Learning Centers expert review by ConsumerAffairs

Sylvan Learning Center is one of the best-known tutoring companies in the United States. This company has tutoring centers in many cities across the country.

  • Unique assessment process compares students to national norms: Students take a test and are observed by tutors prior to beginning service so that tutors can pinpoint strengths, weaknesses and ability to pass state exams.

  • Offers educational games to help students between sessions: Students can download apps and play educational games to increase their academic skills all week long.

  • Online and in person tutoring options: Students with busy schedules can get tutoring at their convenience thanks to the variety of options.

  • College prep tutoring available: Sylvan has specific programs available to help students master college entrance exams and required high school coursework.

  • Free consultation before tutoring starts: The initial consultation is free, giving students and tutors the opportunity to see if they are a good fit for one another.

  • Best for: Kids who are failing, kids who are taking state exams and college-bound teenagers.

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Sylvan Learning Centers Company Information

Company Name:
Sylvan Learning Centers
001 Fleet St. 9th Floor
Postal Code:
United States
(888) 338-2283

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