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We hired this company to provide tutoring to our son and ended up with three duds out of four. When we had finally had enough we asked that the sessions we had pre-paid for be refunded but they said no because their contract only lets them back out. I reluctantly agreed to another tutor and haven’t heard from them in almost two months!!! They have almost $1000 of our money with no services provided. Don’t use these people.
Be aware of this people, not professional, first appointment no call no show, when I call to check the lady put me on hold. She tried to call the teacher who supposedly coming to the appointment but she got no answer. She said he maybe driving. I told her, "You mean sleeping" and I cancel with them, I was saved.
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I called a number with an automated answering machine and didn't receive a call back for 5 hours. The young lady who never gave her name just said she was returning a call was TOTALLY unprofessional. It is finals season, and I have met with many tutors over the past months but this service told me straight away I had to BUY 12 sessions first in order to start. BEWARE.... Go with Tutorfly. They are the BEST!!!! She curt, unprofessional and not polite. DO NOT RECOMMEND!!! Called from number **.
Buyers beware! I had my son evaluated for in home tutoring, signed a contract and paid upfront. It has been a month and yet my son has not received any tutoring! I call and call, but no update. I am in the process of trying to get my money back!
Do not sign a contract with this company. The woman who came to my house and assessed my daughter was very professional, however our experience has been downhill since then. We have been flaked on by two tutors so far and have only tried two so the odds are not great. The first tutor came to the first session unprepared and had not reviewed her assessment and 15 minutes before the second session he said he wouldn’t be making it. (Total waste of an expensive first session and did not continue with that tutor.)
The second tutor took a very long time to get back to me and I had to reach out to her in order to get a first meeting set up. Not only did she just not show up, she didn’t even bother to contact or call me until I reached out to her. She said it wasn’t worth the bother to come down and do the session and suggested we re book and when I tried, she said her schedule was just too full.
Not wanting to disappoint my daughter for a third time I just asked for a refund but they responded I had signed a contract and that the 60 days for me to be unhappy with their services was up. The price point for this company is high and I actually believed from Ashley, the owner and original assessor that the services would be great. Obviously not the case! I wish I had just found my own and suggest you do that as they did not connect me with anyone worth hiring and have negatively affected my daughters educational goals.
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I live in the Greater Toronto Area (Markham). Using this company was a regret. My grade 6 daughter was struggling a bit in math, and I found that I did not have the patience to work with her, so I googled tutoring near me, and Tutor Doctor was one of the first few hits. They sent a high pressure salesmen for a consultation. They promised trained tutors and customized programs, and blah blah blah. I initially decided against the tutoring, but the salesman went into overdrive and I eventually agreed to sign an agreement for 60 tutoring sessions (at the cost of about $55 per session). All must be pre-paid up front.
After about a month of searching, what I received was an inexperience college student. She did some homework with my daughter, but had no formal training or experience teaching or tutoring. She did not even have a math background. Beware of this company, you will receive an inexperienced tutor, a high pressure salesman 'consultation', and very very expensive.
I am a retired teacher. I am advertising to tutor. I get a response that this person needs a tutor. My time was wasted when after a few texts she apologizes that I misunderstood her. There was no misunderstanding on my part, I advertised that I am a retired teacher and available to tutor grades K4-8th. She on the other hand emailed me the first time and stated she was looking for a tutor. The appropriate and professional thing to say would be, "I am from Tutor Doctors and I am hiring tutors to work for me." It was after about 3 or 4 emails that she finally identified herself from Tutor Doctor. The emails I was corresponding about were mainly asking questions about who I was tutoring, herself or her child, grade level, subject or subjects, and price is always one of the first things that comes up.
After I am trying to get information she said "I am sorry" that I misunderstood her. "I am not looking for a tutor for myself. I am from Tutor Doctor and we hire tutors." I had already received a phone call about a month prior when I saw their advertisement hiring tutors and inquired about it. After I spoke to a woman I told her that I was not interested at all! Then responding to my advertisement without disclosing upfront that she was from Tutor Doctor felt very deceitful to me.
I did later on try to get more information about their company and failed to get any responses. She basically told me that Tutor Doctor interviews the person and/or family to whom needs to be tutored, then they set me up to go to the families' home to tutor without me speaking to the people first, I asked if she is a teacher or was a teacher? No answer. They would pay me $15.00 an hour, I asked how much do they get? No answer. No gas reimbursement to drive. They stated they tutor at the people's home for safety of the child. I asked about our safety, again, no answer.
I went on the website and found out how much they charge and it is a ridiculous amount but what is more of an insult and deceitful for someone who has been a teacher for 18 years is that they were only going to pay me $15.00 an hour on top of me having to drive where ever, and the actual price they were charging people was over double what I would make. As a tutor on my own I am not charging near that amount. Also, some very important things that people should know is they give an initial assessment. Teachers do not have access to state wide testing. Where is their assessment coming from? That is an important question because how would you know if the assessment tool is a reliable academic tool among other things, but they also charge a great deal of money for this assessment.
I just got another response for tutoring saying, "I'd really like to chat with you about tutoring." I emailed back and stated if they are from Tutor Doctor because the name looked familiar, that I am advertising to tutor but not working for someone else, if they were not from Tutor Doctor I apologized but Tutor Doctor has a middleman but I am the actual tutor. I have not heard back from this person and strongly expect that they are using my advertisement to try and recruit me to work with them, which not only wastes my time, I've said NO to them already twice and I believe by not being upfront on the initial email, instead of "I want to chat", is not only wasting my time it is deceitful and unprofessional to try and reel me in this way.
Our experience with this company started fine but ended badly. It took them a really long time to find us the first tutor and even a longer time to send the second one when the first one didn’t work out (it never comes). Since it had been more than three months passed the company still can’t match us a tutor, we opted to withdraw from the program and requested a refund. Again, it took a really long time to get it back and the company charged us over $400 extra which was not discussed when we signed up! Please beware it!!!
My experience with Tutor Doctor was a nightmare that I cannot forget. Never in my life have I been bullied by an employer, until I worked for Tutor Doctor. The simple reality of this company is that they are masking many barely qualified tutors as exceptional tutors, and charging people a lot of money for tutoring services, most of this money does not go to the tutor. The tutors with Tutor Doctor take a small cut of the money, Tutor Doctor generates high income for simply connecting tutors to students.
Aside from the reality of this company being immoral and exploitative, my issue lies mainly with management. I am employed by the Tutor Doctor in the Calgary area, and my advice all students looking for a part-time job is to AVOID TUTOR DOCTOR AT ALL COSTS. Not only do you have to sign a non-compete which stops you from tutoring for a couple years after working with Tutor Doctor, but you will be subject to abuse from management. In my experience the management of Tutor Doctor has no regard for student difficulties and does not care about maintaining employer-employee relations, as I was told "We have many tutors, a lot of them" by my management.
As a college student, I was going through a lot nearing the end of my semester in addition to a personal issue that had come up. As a result, I was unable to answer a voicemail from Tutor Doctor regarding a check in. I emailed Tutor Doctor weeks later regarding my availability, and was met with such abrasive and rude behaviour. The call was in response to my email, management was letting me know that they had removed me out of their system. This was the first I had heard of it, and I was shocked as I had just applied to tutor more students the night before. Management went further to jeer at me and say "I find it funny you want to discuss availability just as we have kicked you out of our system", followed by "you must have submitted it right before she removed you from the system, how ironic is that". I felt as though I was being mocked and bullied, but I pushed these feelings aside and began to explain the situation I was in.
Unfortunately, I was unable to get a word in. I tried to explain my situation. I was met with harsh remarks such as "I too have a son, he has five exams next week". She then moved the conversation to the student I requested to teach, at this point I was in disbelief over how this grown woman expected to be a manager was behaving like bully you would encounter in the girls' locker room. In regards to the student I wanted to teach, the management vindictively made comments such as "do you realize how long it will take you to get to the student", and “you do realize the house is so far from your home". I found this very disrespectful, the manner and tone in which she was communicating with was was beyond unprofessional.
I truly believe it is inappropriate for management to make such remarks and comments. I believe the employer lacks empathy and control to be an effective leader, employers much like employees should leave emotion at the door and behave in a professional manner. It appears to me that Tutor Doctor employment does not care about maintaining their relationships with tutors as was stated to me, "We have many tutors, a lot of them".
Thank you for your feedback. We are very sorry to hear of your experience with Tutor Doctor. Please know that this situation does not reflect our company values. We've sent you a private message to follow up for more information about this situation. Once again, we apologize what you experienced.
I googled math tutors in the area and found Tutor Doctor. I called to tell them that my daughter needed immediate tutor, prior to her math test that was in a few days. I was assured that they could help me. We set up an appointment for an assessment the following day. I was told that they schedule 2 hours but it really only takes an hour. Once they told me it was an assessment, I expressed concern that we needed to start tutoring right away. They assured me again that they could make that happen. The assessor arrived the following day and sat down with my husband and daughter for 2 hours to both sell them an on-going program and get to know my daughter's needs in order for them to find a suitable tutor who would start IN ABOUT 12 BUSINESS DAYS. I called the company and left repeated messages but of course, they didn't call me back. The poor assessor got an earful from me when he very kindly called me a month later to follow up.
Thank you for your review. Our consultation allows us to assess your child’s needs & create a customized plan for their academic goals. This is a vital part of our process so that we can match students with a tutor who is the best fit with their academic needs & their personality. We sincerely apologize for the frustration this situation has caused your family, as well as the lack of communication you experienced. We've sent a private message about contacting our Head Office should you wish to.
Tutor Doctor author review by ConsumerAffairs
Tutor Doctor has been offering in-home tutoring for the last 10 years. It has grown into an international franchise, giving students extra help in countries all over the world.
Tutors visit the student: Students don't have to worry about getting to the center or working in an unfamiliar environment, as tutors make arrangements to work with students at their homes.
Individualized tutoring program: Tutors work one-on-one with students and create an individualized program based on their unique needs.
Helps students with existing homework: Rather than assigning extra homework, tutors work with students on their current homework to help them master it.
Works closely with classroom teachers: Tutors meet one-on-one with the student's teachers on a regular basis to make sure they are addressing needs appropriately.
Provides tutoring for both children and adults: Tutor Doctor extends its individualized tutoring services to college students and other adults who need extra help.
Tutor Doctor Company Information
- Company Name:
- Tutor Doctor
- 2070 Codlin Crescent
- Postal Code:
- M9W 7J2
- (877) 988-8679