Tutor Doctor

Tutor Doctor

 1.8/5 (30 ratings)
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About Tutor Doctor

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Tutor Doctor Reviews

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Page 1 Reviews 0 - 10
Rated with 5 stars
Verified Reviewer
Original review: May 24, 2022

Very professional staff, by far the best tutoring company in Dubai, UAE we have ever used. The best part is that you have a tutor coordinator that works with you to ensure the optimal experience and with a focus on child education results. My son's cousins have seen huge results in math and English. We have been with them for 8 months and entirely love how easy it is, and the personalized approach is great.

Tutor Doctor response

What a great review! Thank you. We are so happy to hear that you loved your experience with Tutor Doctor.

Be the first one to find this review helpful
Rated with 1 star
Verified Reviewer
Original review: April 29, 2022

Unethical company that will not honor your purchased hours--buyer beware unless you enjoy legal battles. I bought a 36-hour package for my son to prep for his SSATs, knowing there wasn't enough time to use all 36. The owner assured me he could use those hours at any time during his high school, explicitly promising they could be used for SAT prep at the end of high school. But once a year passed and I went to use them, I was told by their lawyers that my account had been closed and they would not honor the hours I'd paid for.

When I objected--because they continue to advertise on their website that their hours never expire--they pointed me to the small print in the back of the contract saying they can close an account for inactivity. I never received notice and continued to receive emails making it look like my account was active. They count on people not being willing to go to court for a few hours. If you're going to use Tutor Doctor, don't pay up front for more than one session. Any money you pay these guys is at risk.

Tutor Doctor response

Hi Alex, I see that you are looking for a refund for your 36-hour package for SAT prep. Let me connect you with our team to help resolve this issue. Please email brandstandards@tutordoctor.com

3 people found this review helpful

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    Rated with 1 star
    Verified Reviewer
    Original review: April 20, 2022

    Do not use Tutor Doctor!! I ended up cancelling my agreement due to ongoing and extreme scheduling concerns. The tutor dropped the appointment the night before my son's mid-term exam when he really needed the support. When I cancelled I ended up paying over $600 for 5 sessions. Also the tutor was not highly qualified. Be aware. Save your money and go elsewhere!

    Tutor Doctor response

    Thank you for taking the time to provide your feedback, Vivian. We are sorry to hear that your experience with Tutor Doctor was not positive. We would love to be able to discuss further with you, so if you would kindly email brandstandards@tutordoctor.com with more details and one of our team members will be available to help.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 31, 2021

    PLEASE DO NOT USE The Tutor Doctor in Wasilla, Alaska! We are not a client (thank God!). We dodged a bullet on this one! Trust me, Mr. Antony ** only wants the quick money. Contacted him originally in early June, called him numerous times for status and he finally found me a tutor on the day school started the last week of August. I never received contact from him unless I first initiated it. Then, at closing time, he THOUGHT he was sending an email, speaking disparagingly of ME, (the client!), to the newly-assigned tutor but instead he mistakenly sent the email, to ME! What?! This man will NEVER get a penny from me. I advise you to avoid him like the plague. And yes, I have the emails to prove everything.

    Tutor Doctor response

    Thank you for your feedback. We are continuously working to improve our processes so this definitely helps guide us in the right direction.

    9 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 13, 2021

    Following the initial presentation by a talented salesman, I have been cheated by Tutor Dr. North. Their tutors are not qualified at all. While I paid for tutor doctor I had to pay for a private tutor. Now, come to find out they are trying to cheat me out of money. Just pathetic!

    Tutor Doctor response

    Thank you for taking the time to provide your feedback Edward. We are sorry to hear that your experience with Tutor Doctor was not positive and that you were not happy with your tutor matches. This is not the standards we'd like to hold ourselves to.

    3 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: July 10, 2021

    Their operative in the UAE, Eaviska, requested I send her my CV. Despite messages and emails, Eaviska appears to be entirely fictitious. Either that or she has a very poor understanding of common courtesy. Reading these reviews from tutors I think I’ve had a lucky escape.

    Tutor Doctor response

    Thank you for submitting a review Judith. We're sorry to hear about the poor communication you experienced regarding your resume. This is not standard practice of Tutor Doctor and it is the utmost important to us that our tutors and tutor applicants are treated with respect.

    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 22, 2021

    I hired Tutor Doctor to tutor my son, I was told I had to pay all the fee upfront so I did so, later in the year my branch closed, not only was I not informed of the closer but they keep my unused portion of my tutoring fee because I was told they do not give refunds, so I lost quite a bit of money, I would not recommend this company at all. Very disappointed.

    10 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 3, 2021

    We contacted Tutor Doctor, hoping that they could find a suitable tutor to support our 7 year old daughter. We were told that 48 hours of tutoring at a cost of £2,880 would need to be paid upfront before our daughter could even be introduced to a tutor. Their exact words were "We don’t offer that option of doing a shorter period, unfortunately. It will need to be a minimum of 48 hours upfront. We do accept credit card payments, so that’s an option if it makes it more manageable." We would strongly recommend not using Tutor Doctor.

    Tutor Doctor response

    Thank you for taking the time to provide your feedback Narindar. We are sorry to hear that your experience with Tutor Doctor was not positive.

    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 16, 2021

    After my experience with this company, I decided to write this review so that others will know what to expect before they sign a contract with them. I sent the office manager of the mentioned company a detailed and thorough email, outlining my needs. She told me that she will find me a match, then move forward. She did locate someone who told her that he is 100% comfortable teaching me the materials I sent. 

    In the first session, the tutor was very good. However, the second session was disappointing. He was distracted and failed to prepare for several math problems. He skipped a few math problems because he wasn't prepared /ready. I raised my concern with the manager, then we agreed that I would send again the materials that I need help with, and the tutor should state that he is 100% comfortable teaching me these materials. However, after we agreed on that he sent me his plan, which included some math problems that I did not ask for, and other math problems we already covered. 

    I had to ask for a refund after getting tired of explaining myself to them, which left me stressed and overwhelmed. I lost almost 300 dollars as they calculated the highest hourly rate for me at 75 $ instead of 65 $, and I had to pay 150$ cancellation fee. In summary,  It is okay for this company to charge $300 to a client who cancels the contract due to the company's fault. You need to think 100 times before signing a contract if you are looking for middle school and high school tutoring because there are 100 other tutoring companies that offer much better customer service, much better tutors, and much better rates. It is not fair that someone takes 300$ from you for canceling a poor service he/she provides. Please, think before you sign a contract with them.

    Tutor Doctor response

    Thank you for taking the time to provide your feedback Phoebe. We are sorry to hear that your experience with Tutor Doctor was not positive. We truly pride ourselves in our tutor-matching process and this is a case where finding a new tutor might have been beneficial to your tutoring journey.

    10 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: Nov. 27, 2020

    Very bad experience. I’m a single mom looking for tutors to find for my children, Joseph came to my house, totally mislead me with the forms never mentioned that I’m signing a contract, he mislead and hide never mentioned about any cancellations fee or registration. I only use the tutor for 2 hours, he told me the tutors had masters and bachelors degree and have goals and education plans selling services with false and information. And I paid for 2 hours $500.00. I’m trying to fight this in legal way and hopefully other people learn before they get scammed, I wish I read these reviews before.

    Tutor Doctor response

    Thank you for taking the time to provide your feedback Mastoora. We are sorry to hear that your experience with Tutor Doctor was not positive. We would love to be able to discuss further with you, so if you would kindly email brandstandards@tutordoctor.com with more details and one of our team members will be available to help.

    11 people found this review helpful
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    Tutor Doctor author review by ConsumerAffairs Research Team

    Tutor Doctor has been offering in-home tutoring for the last 10 years. It has grown into an international franchise, giving students extra help in countries all over the world.

    • Tutors visit the student: Students don't have to worry about getting to the center or working in an unfamiliar environment, as tutors make arrangements to work with students at their homes.

    • Individualized tutoring program: Tutors work one-on-one with students and create an individualized program based on their unique needs.

    • Helps students with existing homework: Rather than assigning extra homework, tutors work with students on their current homework to help them master it.

    • Works closely with classroom teachers: Tutors meet one-on-one with the student's teachers on a regular basis to make sure they are addressing needs appropriately.

    • Provides tutoring for both children and adults: Tutor Doctor extends its individualized tutoring services to college students and other adults who need extra help.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Tutor Doctor Company Information

    Company Name:
    Tutor Doctor
    Address:
    2070 Codlin Crescent
    City:
    Etobicoke
    State/Province:
    ON
    Postal Code:
    M9W 7J2
    Country:
    Canada
    Website:
    tutordoctor.com