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Tutor Doctor

Tutor Doctor

 1.7/5 (27 ratings)
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    Tutor Doctor Reviews

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    Page 1 Reviews 0 - 10
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 31, 2021

    PLEASE DO NOT USE The Tutor Doctor in Wasilla, Alaska! We are not a client (thank God!). We dodged a bullet on this one! Trust me, Mr. Antony ** only wants the quick money. Contacted him originally in early June, called him numerous times for status and he finally found me a tutor on the day school started the last week of August. I never received contact from him unless I first initiated it. Then, at closing time, he THOUGHT he was sending an email, speaking disparagingly of ME, (the client!), to the newly-assigned tutor but instead he mistakenly sent the email, to ME! What?! This man will NEVER get a penny from me. I advise you to avoid him like the plague. And yes, I have the emails to prove everything.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 13, 2021

    Following the initial presentation by a talented salesman, I have been cheated by Tutor Dr. North. Their tutors are not qualified at all. While I paid for tutor doctor I had to pay for a private tutor. Now, come to find out they are trying to cheat me out of money. Just pathetic!

    Tutor Doctor response

    Thank you for taking the time to provide your feedback Edward. We are sorry to hear that your experience with Tutor Doctor was not positive and that you were not happy with your tutor matches. This is not the standards we'd like to hold ourselves to.

    2 people found this review helpful

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      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: July 10, 2021

      Their operative in the UAE, Eaviska, requested I send her my CV. Despite messages and emails, Eaviska appears to be entirely fictitious. Either that or she has a very poor understanding of common courtesy. Reading these reviews from tutors I think I’ve had a lucky escape.

      Tutor Doctor response

      Thank you for submitting a review Judith. We're sorry to hear about the poor communication you experienced regarding your resume. This is not standard practice of Tutor Doctor and it is the utmost important to us that our tutors and tutor applicants are treated with respect.

      4 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: April 22, 2021

      I hired Tutor Doctor to tutor my son, I was told I had to pay all the fee upfront so I did so, later in the year my branch closed, not only was I not informed of the closer but they keep my unused portion of my tutoring fee because I was told they do not give refunds, so I lost quite a bit of money, I would not recommend this company at all. Very disappointed.

      7 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: April 3, 2021

      We contacted Tutor Doctor, hoping that they could find a suitable tutor to support our 7 year old daughter. We were told that 48 hours of tutoring at a cost of £2,880 would need to be paid upfront before our daughter could even be introduced to a tutor. Their exact words were "We don’t offer that option of doing a shorter period, unfortunately. It will need to be a minimum of 48 hours upfront. We do accept credit card payments, so that’s an option if it makes it more manageable." We would strongly recommend not using Tutor Doctor.

      Tutor Doctor response

      Thank you for taking the time to provide your feedback Narindar. We are sorry to hear that your experience with Tutor Doctor was not positive.

      6 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Feb. 16, 2021

      After my experience with this company, I decided to write this review so that others will know what to expect before they sign a contract with them. I sent the office manager of the mentioned company a detailed and thorough email, outlining my needs. She told me that she will find me a match, then move forward. She did locate someone who told her that he is 100% comfortable teaching me the materials I sent. 

      In the first session, the tutor was very good. However, the second session was disappointing. He was distracted and failed to prepare for several math problems. He skipped a few math problems because he wasn't prepared /ready. I raised my concern with the manager, then we agreed that I would send again the materials that I need help with, and the tutor should state that he is 100% comfortable teaching me these materials. However, after we agreed on that he sent me his plan, which included some math problems that I did not ask for, and other math problems we already covered. 

      I had to ask for a refund after getting tired of explaining myself to them, which left me stressed and overwhelmed. I lost almost 300 dollars as they calculated the highest hourly rate for me at 75 $ instead of 65 $, and I had to pay 150$ cancellation fee. In summary,  It is okay for this company to charge $300 to a client who cancels the contract due to the company's fault. You need to think 100 times before signing a contract if you are looking for middle school and high school tutoring because there are 100 other tutoring companies that offer much better customer service, much better tutors, and much better rates. It is not fair that someone takes 300$ from you for canceling a poor service he/she provides. Please, think before you sign a contract with them.

      Tutor Doctor response

      Thank you for taking the time to provide your feedback Phoebe. We are sorry to hear that your experience with Tutor Doctor was not positive. We truly pride ourselves in our tutor-matching process and this is a case where finding a new tutor might have been beneficial to your tutoring journey.

      8 people found this review helpful
      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: Nov. 27, 2020

      Very bad experience. I’m a single mom looking for tutors to find for my children, Joseph came to my house, totally mislead me with the forms never mentioned that I’m signing a contract, he mislead and hide never mentioned about any cancellations fee or registration. I only use the tutor for 2 hours, he told me the tutors had masters and bachelors degree and have goals and education plans selling services with false and information. And I paid for 2 hours $500.00. I’m trying to fight this in legal way and hopefully other people learn before they get scammed, I wish I read these reviews before.

      Tutor Doctor response

      Thank you for taking the time to provide your feedback Mastoora. We are sorry to hear that your experience with Tutor Doctor was not positive. We would love to be able to discuss further with you, so if you would kindly email brandstandards@tutordoctor.com with more details and one of our team members will be available to help.

      9 people found this review helpful
      Rated with 5 stars
      Verified Reviewer
      Original review: Aug. 7, 2020

      By far the best tutoring company we have used. We are in Tampa, FL. I am in the education field myself and the program and system that is used is top of the line. The best part is that you have a tutor coordinator that works with you to ensure the optimal experience. I have 3 kids and all 3 have seen huge results in math and english. My eldest also used for ACT prep. We have been with them for 5 years and really love how easy it is and the personalized approach is great.

      Tutor Doctor response

      Wow! What a great review! We are so happy to hear that you loved your experience with Tutor Doctor.

      Be the first one to find this review helpful
      Rated with 1 star
      Verified Reviewer Verified Buyer
      Original review: June 17, 2020

      This tutoring company is definitely not worth a penny. I have had horrible experiences only from the time we signed up. 1. Paid in October 2019 did not get a teacher assigned until end of December. 2. The 1st teacher had zero patience. 3. Asked for a change had to wait 3 weeks before another one to be assigned. 4. This new teacher kept canceling classes for almost a month. 5. When the tutoring coordintaor was told regarding this, she said it's our duty to let them as since that's how their infrastructure works. For billing me I don't have to let them know but if a teacher is away for a month cancelling last min then I have to bring it to their attn, great. They never bother to get a substitute teacher if the one assigned to u is away. 6. They have not yet assigned a new teacher its been over 3 weeks since I informed them. DISSATISFIED CUSTOMER.

      Tutor Doctor response

      We’re sorry your experience with Tutor Doctor was less than exceptional. Normally we offer exceptional service all around.

      13 people found this review helpful
      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: Jan. 10, 2020

      We hired this company to provide tutoring to our son and ended up with three duds out of four. When we had finally had enough we asked that the sessions we had pre-paid for be refunded but they said no because their contract only lets them back out. I reluctantly agreed to another tutor and haven’t heard from them in almost two months!!! They have almost $1000 of our money with no services provided. Don’t use these people.

      19 people found this review helpful

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        Tutor Doctor author review by ConsumerAffairs Research Team

        Tutor Doctor has been offering in-home tutoring for the last 10 years. It has grown into an international franchise, giving students extra help in countries all over the world.

        • Tutors visit the student: Students don't have to worry about getting to the center or working in an unfamiliar environment, as tutors make arrangements to work with students at their homes.

        • Individualized tutoring program: Tutors work one-on-one with students and create an individualized program based on their unique needs.

        • Helps students with existing homework: Rather than assigning extra homework, tutors work with students on their current homework to help them master it.

        • Works closely with classroom teachers: Tutors meet one-on-one with the student's teachers on a regular basis to make sure they are addressing needs appropriately.

        • Provides tutoring for both children and adults: Tutor Doctor extends its individualized tutoring services to college students and other adults who need extra help.

        The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

        Tutor Doctor Company Information

        Company Name:
        Tutor Doctor
        Address:
        2070 Codlin Crescent
        City:
        Etobicoke
        State/Province:
        ON
        Postal Code:
        M9W 7J2
        Country:
        Canada
        Website:
        tutordoctor.com