Tutor Doctor Reviews
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About Tutor Doctor
Tutor Doctor provides in-home and online tutoring services. Since its founding in 2000, it has provided customized academic support across various grade levels and subjects. Tutor Doctor uses personalized learning plans and one-on-one tutoring, encouraging students to build confidence and reach educational success.
- Personalized teaching approach
- Affordable pricing options
- Poor customer service experiences
- Issues with tutor qualifications
Tutor Doctor Reviews
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- 4,882,793 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Sept. 6, 2025
My experience working with the clients was amazing. The staff, however, is another story. I was on boarded as a tutor by franchise owner Elliot ** in September 2024 in Mount Vernon, New York, but the franchise’s main office was in The Bronx, New York. I was told that we would be paid weekly but for the first three months my paycheck was late or missing hours. For example, I did not receive my full September paycheck until October nor did I receive my full October paycheck until November and so on.
When the pay situation was finally corrected, they switched from paying us through ADP to paying us through Zelle. Sometimes I would receive my paycheck on time, but for the most part, it was always late. For example, we were to receive our paychecks on Sunday and I would have to reach out to Elliot ** to remind him to send my paycheck. Sometimes he didn’t answer and I’d have to reach out to my direct supervisor Nicoise ** so that she could contact him and I could get my paycheck. I usually wouldn’t get the pay until Wednesday and I submitted my timesheets in a timely manner.
In July 2025 I got a call from ** and a text from ** that the franchise would be closing. I inquired when this would take place so that I could job search and because I still had open sessions with clients. I did not get an answer back until the following week (July 15th) from ** when he emailed me telling me that my last paycheck was sent (late). I still had open sessions for the week and they also did not notify the clients. I requested a termination letter from him stating that I need it because my rent is dependent on my income and if I have any decrease or increase to it, I have to submit that change to management so my rent is always affordable and fair for me to pay. I never got an answer back. I did not get a reply from him.
I waited a while and then reached out to ** through text who also did not answer me. I contacted each of them one more time do phone call and text, near the end of July and still no answer to this day. I called the national hotline and spoke to several representatives about how to obtain a termination letter, so my rent could adjusted for the loss of income. They all told me they would forward my situation to corporate and mark it as urgent.
I have called every 72 hours for the entire month of August and I still haven’t gotten an answer back. In the middle of August, ** sent out an email and CCed **. The email stated that the certificates I received from the company were attached, along with a recommendation letter and that I should quickly download these items as the shared Google Drive would be shut down soon. I replied to the email inquiring again about a termination letter and still have not gotten an answer back to this day
Reviewed Oct. 5, 2023
The company functions using online bots who can't really ever help. Scheduling is a real pain but I got a time my son and I were available. It took a lot of rearranging. Of course nobody showed up from Tutor Doctor for the Zoom. I called the tutor by phone twice and she didn't pick up. I sent a text but the bot couldn't help. I called the 1800 number and after a long hold, I gave up. Listen to the other reviews and look elsewhere. Something is not quite right with this company. I don't think I could ever trust them to show up for a session we scheduled and my son has very limited time. Not a great experience.
Thank you for taking the time to provide your feedback, Jennifer. We are sorry to hear that your experience with Tutor Doctor was not positive. We would love to be able to discuss further with you, so if you would kindly email brandstandards@tutordoctor.com with more details and one of our team members will be available to help.
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Reviewed May 24, 2022
Very professional staff, by far the best tutoring company in Dubai, UAE we have ever used. The best part is that you have a tutor coordinator that works with you to ensure the optimal experience and with a focus on child education results. My son's cousins have seen huge results in math and English. We have been with them for 8 months and entirely love how easy it is, and the personalized approach is great.
What a great review! Thank you. We are so happy to hear that you loved your experience with Tutor Doctor.
Reviewed April 29, 2022
Unethical company that will not honor your purchased hours--buyer beware unless you enjoy legal battles. I bought a 36-hour package for my son to prep for his SSATs, knowing there wasn't enough time to use all 36. The owner assured me he could use those hours at any time during his high school, explicitly promising they could be used for SAT prep at the end of high school. But once a year passed and I went to use them, I was told by their lawyers that my account had been closed and they would not honor the hours I'd paid for.
When I objected--because they continue to advertise on their website that their hours never expire--they pointed me to the small print in the back of the contract saying they can close an account for inactivity. I never received notice and continued to receive emails making it look like my account was active. They count on people not being willing to go to court for a few hours. If you're going to use Tutor Doctor, don't pay up front for more than one session. Any money you pay these guys is at risk.
Hi Alex, I see that you are looking for a refund for your 36-hour package for SAT prep. Let me connect you with our team to help resolve this issue. Please email brandstandards@tutordoctor.com
Reviewed April 20, 2022
Do not use Tutor Doctor!! I ended up cancelling my agreement due to ongoing and extreme scheduling concerns. The tutor dropped the appointment the night before my son's mid-term exam when he really needed the support. When I cancelled I ended up paying over $600 for 5 sessions. Also the tutor was not highly qualified. Be aware. Save your money and go elsewhere!
Thank you for taking the time to provide your feedback, Vivian. We are sorry to hear that your experience with Tutor Doctor was not positive. We would love to be able to discuss further with you, so if you would kindly email brandstandards@tutordoctor.com with more details and one of our team members will be available to help.
Reviewed Oct. 31, 2021
PLEASE DO NOT USE The Tutor Doctor in Wasilla, Alaska! We are not a client (thank God!). We dodged a bullet on this one! Trust me, Mr. Antony ** only wants the quick money. Contacted him originally in early June, called him numerous times for status and he finally found me a tutor on the day school started the last week of August. I never received contact from him unless I first initiated it. Then, at closing time, he THOUGHT he was sending an email, speaking disparagingly of ME, (the client!), to the newly-assigned tutor but instead he mistakenly sent the email, to ME! What?! This man will NEVER get a penny from me. I advise you to avoid him like the plague. And yes, I have the emails to prove everything.
Thank you for your feedback. We are continuously working to improve our processes so this definitely helps guide us in the right direction.
Reviewed Aug. 13, 2021
Following the initial presentation by a talented salesman, I have been cheated by Tutor Dr. North. Their tutors are not qualified at all. While I paid for tutor doctor I had to pay for a private tutor. Now, come to find out they are trying to cheat me out of money. Just pathetic!
Thank you for taking the time to provide your feedback Edward. We are sorry to hear that your experience with Tutor Doctor was not positive and that you were not happy with your tutor matches. This is not the standards we'd like to hold ourselves to.
Reviewed July 10, 2021
Their operative in the UAE, Eaviska, requested I send her my CV. Despite messages and emails, Eaviska appears to be entirely fictitious. Either that or she has a very poor understanding of common courtesy. Reading these reviews from tutors I think I’ve had a lucky escape.
Thank you for submitting a review Judith. We're sorry to hear about the poor communication you experienced regarding your resume. This is not standard practice of Tutor Doctor and it is the utmost important to us that our tutors and tutor applicants are treated with respect.
Reviewed April 22, 2021
I hired Tutor Doctor to tutor my son, I was told I had to pay all the fee upfront so I did so, later in the year my branch closed, not only was I not informed of the closer but they keep my unused portion of my tutoring fee because I was told they do not give refunds, so I lost quite a bit of money, I would not recommend this company at all. Very disappointed.
Reviewed Feb. 16, 2021
After my experience with this company, I decided to write this review so that others will know what to expect before they sign a contract with them. I sent the office manager of the mentioned company a detailed and thorough email, outlining my needs. She told me that she will find me a match, then move forward. She did locate someone who told her that he is 100% comfortable teaching me the materials I sent.
In the first session, the tutor was very good. However, the second session was disappointing. He was distracted and failed to prepare for several math problems. He skipped a few math problems because he wasn't prepared /ready. I raised my concern with the manager, then we agreed that I would send again the materials that I need help with, and the tutor should state that he is 100% comfortable teaching me these materials. However, after we agreed on that he sent me his plan, which included some math problems that I did not ask for, and other math problems we already covered.
I had to ask for a refund after getting tired of explaining myself to them, which left me stressed and overwhelmed. I lost almost 300 dollars as they calculated the highest hourly rate for me at 75 $ instead of 65 $, and I had to pay 150$ cancellation fee. In summary, It is okay for this company to charge $300 to a client who cancels the contract due to the company's fault. You need to think 100 times before signing a contract if you are looking for middle school and high school tutoring because there are 100 other tutoring companies that offer much better customer service, much better tutors, and much better rates. It is not fair that someone takes 300$ from you for canceling a poor service he/she provides. Please, think before you sign a contract with them.
Thank you for taking the time to provide your feedback Phoebe. We are sorry to hear that your experience with Tutor Doctor was not positive. We truly pride ourselves in our tutor-matching process and this is a case where finding a new tutor might have been beneficial to your tutoring journey.
Tutor Doctor author review by ConsumerAffairs Research Team
Tutor Doctor has been offering in-home tutoring for the last 10 years. It has grown into an international franchise, giving students extra help in countries all over the world.
Tutors visit the student: Students don't have to worry about getting to the center or working in an unfamiliar environment, as tutors make arrangements to work with students at their homes.
Individualized tutoring program: Tutors work one-on-one with students and create an individualized program based on their unique needs.
Helps students with existing homework: Rather than assigning extra homework, tutors work with students on their current homework to help them master it.
Works closely with classroom teachers: Tutors meet one-on-one with the student's teachers on a regular basis to make sure they are addressing needs appropriately.
Provides tutoring for both children and adults: Tutor Doctor extends its individualized tutoring services to college students and other adults who need extra help.
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
Tutor Doctor Company Information
- Company Name:
- Tutor Doctor
- Address:
- 2070 Codlin Crescent
- City:
- Etobicoke
- State/Province:
- ON
- Postal Code:
- M9W 7J2
- Country:
- Canada
- Website:
- tutordoctor.com