The Neat Company Reviews

I had a bad experience with Neat. When I am scanning, it keep stopping running so I have to close it and restart it again. There is no technical support to call. My computer crashed so I have to get a new one. I downloaded the Neat software but I lost my 2 years of data. I can retrieve my old data from the backup of my old laptop but I cannot open or sync it to my new Neat software in my new laptop. I will not recommend buying Neat because you are stuck without any live technical support. I wished I read all the complaints before I bought this scanner.

Hi. I've had numerous issues over the past 2 years and though I really like the NeatReceipts concept, when there are issues with it, there is no support. It's saved things in files I can't open even when I choose the correct file type. It suddenly stopped working and erased 2 whole months of data I had scanned and couldn't figure out why and couldn't get support.

I am an original NEAT member since 2008 and have had continual software problems with ALL NEAT versions. Recently I had a computer crash and had to reload drivers which I did. After many attempts to install a driver and 8 - 10 emails to tech support, I still have not NEAT driver installed. Telephone support is only available if you purchased in the last 30 days, so forget it! I even tried my unit on another Mac and still the latest NEAT software will not install a driver. Checked the blogs and Windows users are having the same problems. In 30 years this is the worst tech support I have ever experienced!

I have been using NEAT desk for some years and overall was satisfied, although on at least 2 occasions I lost all of my DATA through no fault of my own. Now, I have been getting online e-mail ads to buy a new NEAT DESK and to purchase Cloud services, which I have resisted. I do backups each time I use NEAT. Now, all of a sudden, when I try to open NEAT, I get a statement that my backup storage has been moved and cannot be accessed. No matter what I have tried (all this afternoon for hours) I cannot access my stored information. I am so disgusted. I uninstalled and re-installed the program and it will now not open any files with .bak, which is their backup system. It would not open the program without a database, which it has never done before.

I have been seeing many bad reviews with the NeatConnect and Cloud. I watch many youtube reviews as well and decided to buy one. Well after 1 month - loading all my receipts and business cards. I love this scanner and the software. I have not had any problem or issues with this scanner. I have a construction business and load all my cash receipts and purchases. Also made files for my personal receipts as well and made files. Just wanted get my information out there as well. I have the neat cloud service and have no had any problem with it. All is great and it going to be a great access to my business and personal upkeep on tracking my Cash Expenses. I will update in about 2 month from now.

As a consultant I had been a great fan of NeatDesk. I have recommended the product to my clients in USA and UK. Now lately NeatDesk does not work as they have all the ulterior motive to sell their cloud services. The software was designed to automatically update in the background. And if you don't buy the cloud service the NeatDesk does not work. I tried several times to contact them via email phone for all my clients but no response. Now the equipment lies there with all the investment down the drain. I feel that I have been unfair to my clients on my recommending a scam product, which taints my reputation as a consultant.

After scanning a document, air message appears stating not responding and NEAT will shut down. There is no tech support unless automated and your problem doesn't fit their categories. The frustration behind this company's product is overwhelming. I purchased this in 2012 and no longer have the receipt. Cannot tell you what my order number is. I was diagnosed with breast cancer and for 2 years didn't use the scanner. I want to scan my medical records. It should work, but now it isn't. It's been updated, and I have no idea, unless an inferior product, why this happens.

Purchased Neat ($499) from Best Buy in late 2014 to do taxes. Had several years of receipts. Didn't even open box until January, which was my fault and a mistake as I could not return it any longer. I was disappointed in how long it took for receipts and docs to be processed and even more unhappy with the fact that I had to manually re-type over 90% of the info on all the receipts because the text recognition barely worked. Right away I had difficulty when trying to run reports or export the data to Excel - the system would crash - and had to use online customer support, which was impossible to find. They never responded to my emails, but lo and behold the product started working correctly again after about a week. I finally got so disgusted at the time it was taking to re-type all the info that I decided to finish my taxes and enter receipts by hand into Excel.

As an IT consultant, I became introduced to Neat when a client could not export their database. They had 28,000 documents scanned in, and needed to back up their database as part of a Federal requirement for their industry. The program gave an error when attempting to back up the database. The manufacturer suggested reinstalling C++ libraries, which changed nothing. As an alternative to backing up the database, the program gives an option for exporting folders' contents to PDF - but guess what? THAT created an error.

Neat System is a software. They force you to buy their cloud. Only paid customer support will help. MAC version is older than MAC version. Buy Fujitsu ScanSnap iX500 for the same price, it is a hardware. Scans faster/better, no cloud uploads.

Since I couldn't find the detailed product information I was looking for online after a few hours of research, I called their sales line. First, I had to hold for nearly 10 minutes to reach the sales desk. Then the person who answered sounded like he wasn't quite awake and was unbelievably unprofessional and uninformed. When I asked a question, instead of any response whatsoever, he apparently began reading instructions on how to answer, without telling me what he was doing. I kept asking, "Are you there?" His answers virtually all told me to look online at this or that article that I'd already read.

"Neat has stopped working" - Get used to the phrase on this program. I have scanned about 2000 personal documents to my hard drive. Now I can't get the program to work, despite multiple upgrades, and multiple attempts to contact this company. A promising Email last week, giving me initial instructions, has gone unanswered since then. It really deteriorated when I declined to keep my data on the Cloud. Call me paranoid, but I would prefer my personal documents (ie. tax statements) backed up only on MY PC. The biggest concern, is that with a malfunctioning software program, how will I be able to access these documents in the future, as I will only be able to use their program to open it up??? Class action lawsuit, count me in.

Our ND-1000 stopped powering on (none of the lights on the unit would light up anymore). Opened ticket Feb 2, 2015. After some back and forth emails w/ support, ** replied on Feb 10, 2015 and said “a replacement is necessary”. But that was it. I've repeatedly replied to that email asking for a status update. I opened a new ticket, asking them to reply to our original ticket. Yet there has been no communication on the new ticket either - not even an email saying that the new ticket was created. I've begun replying to the original ticket nearly every day. There have been 0 replies from Neat since Feb 10, 2015.

I purchased a $50 NeatCare one-year extended service plan. There is a "dedicated phone number" (I have the confirming email in front of me). REPEATED calls to that number and even their sales dept., simply hangs up the phone. Worse still, the dedicated toll free number indicates that it recognizes my phone, then says I don't have a plan...and hangs up on me. Worst of all, when I did get through to the sales dept., and then got a terrible telephone connection. They had to call me back. One hour wasted, and repair yet to begin.

I ordered a Neat scanner and it never arrived but yet monthly they charge my card $14.99 and I have never received a service or a scanner from them. And this has been going on for at least a year. Do not give them a credit card ever.

I have called FOUR times to cancel, and I keep getting charged.

I purchased a neat scanner in October of 2013 with a free 30 day trial and free 6 mo cloud trial. I hated it from day one. In my company I travel all over the world and have an abundance of different types of receipts. It will not scan any receipt unless it is absolutely perfect in detail and not folded or crumpled in any way. Even when the receipt is perfect it still doesn't catch all information as needed, especially when the receipt contains another language such as Spanish or French. I returned the product well within the 30 day free trial and was refunded for the scanner.

This scanner is so poorly made and software is nothing but a joke so is the hour long wait for phone support. The drivers for Windows 8.1 32 bit good luck trying to get this scanner to work with any Windows product. I had Vista Windows 7, Windows 8.1. Never had the system stay stable for more than 5 minutes then crash hard. A total reboot need for scanner to function. Called for support, never did get through. Sent email support ticket, no reply. All I can say Class Action Lawsuit is forth coming to this company. All we need is a good lawyer to take case. This company needs to just go out of business and fast.

I signed up for neat because the idea of the product was great. I was on the 30 day trial after day 1 my scanner was broken. It took forever as always to get to customer service. It took weeks before I got a new scanner and when I did it was broken as well. I made sure to specifically ask that my 30 day trial would not start until after I have a working scanner.

This is the absolute worst and least professional company I have ever experienced!! I have been trying to cancel my cloud account for over a year without any success. I have received new debit cards during that year and have not provided Neat with the new card info, and somehow they are still able to bill my account via the debit card number (I have never given the actual account info). I have no debit card info entered into my account at all, and yet they are still able to track down my debit card info somehow and charge my account! The bank has reimbursed my account but they are unable to block the transactions because somehow Neat has my actual debit card number... which I have NEVER provided.

I purchase a Neat Receipt from Staples and called several times to the 866-632-8732 number and the 855-686-0359 number for support to ask a question and was on hold 35 minutes and no one ever came to the phone. Next I tried to email them with a question and NO RESPONSE... The service and communication with this company is ridiculous. They promote the item with support available but do not provide it. I will never promote or suggest anyone to purchase from this company. They wasted my day and time spend from my company. POOR SERVICE... My question was how to download 2014 receipts?

On your website you have testimonials saying how wonderful your customer service is, I am beginning to think that those are made up! We call the number that is provided, it's automated and you get frustrated immediately because she doesn't recognize your commands. So automatically, you're yelling into the phone! Then when you finally get to the department you asked for you're on hold for hours. I think I can repeat everything back that was automated while waiting on hold. We were on hold for about 2 hours and got disconnected somehow! This number is just a scam because I have attempted several times last year and the same thing happens! I look on the reviews here and someone responds???? hmmm strange! You must only respond so it looks better on your end! IM SO FRUSTRATED!!!!!!!!

I ordered the Neat scanner on the 30 day trial. Received it - tried it and didn't like it. Took several days to reach a live person (even after submitting several "trouble tickets") to initiate the return. They sent a UPS return label via email. I sent the product back which was received and signed for on Feb 19th. They were supposed to have refunded my initial shipping charge of $15.90 as I returned the device within 30 days. Now they are charging me the first monthly installment of $105.95 even though I don't have the product nor can I reach anyone of the phone. As of this post, I have been on hold over 15 minutes.

I can't get in contact with anyone about my Neat. I am like the other review, there are no phone numbers that work, no chat, and no email. I keep having a problem with the scanner and it is not a year old. Purchased it in February 2014. I need customer service to contact me ** or email me at **, thank you.

I am very upset and need to speak with customer service and tech support, and have tried several numbers from website and from when I purchased my Neat product and no one will answer. I have remained on hold for several hours total on all these numbers. There is no email address to send to them for response. I am really upset as I need answers before tax time hits. I might as well throw it out and go back to Excel spreadsheets as this product requires so much editing when used...it is not worth the hassle.

Horrible, Horrible, Horrible, Horrible, Horrible, Horrible, Horrible customer service. They want you to pay for any type of support and their "free" service support is via email only and completely worthless and answers a question with another question. If you can't get the product to do what it's supposed to do then what is the point of having it?? Why can't I get my free 60 days of phone support. This company lies and will not be around long.

The service seems to be non-existent. I purchased a Neat Desktop unit and received it yesterday. It would not scan and I tried to contact Neat before considering returning the product. First, any way to contact them is hidden on the site. There is no straight forward information on contacting customer support. Second, once I found a number, I was on hold for 45 minutes before I decided to hang up and return the unit. Thank goodness I ordered the scanner from Amazon. I was able to contact them for a replacement and receive service immediately and the replacement will be here tomorrow. I cannot say whether the Neat desktop is a good product because mine did not work out of the box. This happens sometimes, so I want to give it another chance. I will see if the unit works tomorrow when it arrives.

I purchased online from the Neat website a $499 document scanner which was advertised with 30 day free trial only pay shipping and if you did not return product within 30 days your debit card would be charged the first of four payments of $124.95. This sounded like a good idea as I didn't think I could afford $500 from this paycheck. I made the transaction and was immediately billed for $170.79. This is very inconvenient for me and was not the agreement on the website or the email confirmation that I was sent after my back was billed.

I ordered this scanner to simplify our finances but never opened it and returned it within the 30 day free trial... I have the UPS delivery receipt to prove it...The Neat Company debited our account AFTER THE EQUIPMENT WAS RETURNED... Now they have only refunded the $14.99 for shipping... I want the $108.35 REFUNDED IMMEDIATELY!!!

I bought the really nice Neat Scanner December 2013. From the get go, I was disappointed with it. It doesn't do what it's advertised to do. To start, they falsely advertise that the consumer should scan their documents whatever it may be and "those stacks of papers are easily searchable" by using the search feature in their software. This isn't the case. I have to go through every document and label what it is inside the program as it does NOT do this and does not recognize words. There is no print recognition. I'm scanning documents that are typed and legible, yet the search function for key words really does not work like they claim it to. I should have taken it back for that cause alone. I thought perhaps I was using it incorrectly or didn't understand something so I didn't return it promptly. This is not a good product. It's a poor design and it's a rip off to consumers.

I have had my neat scanner for a couple of years now; I have no problems with the scanner itself. What I do have a problem with is the customer service! I have the "Neat Cloud" so I can access my data from multiple devices. It won't sync, I have tried working it out through customer service for 13 days now to no avail. I am as far away from being a satisfied customer as I have ever been with a company. I would never recommend this to anyone.

I purchased a mobile scanner. I found the USB cord to be defective. I spent weeks, months, trying to get assistance. Not once was I able to speak directly to a representative. I have found the scanner to be quite useful for business travel. However, it has been very inconvenient to have to hold the cord at the correct angle to make it work properly. I knew what the defect was and how to resolve the situation. The cord is a couple of dollars and a couple of stamps - could've put it into my hands within days.

Quoted one price but charged another. I am really beginning not to trust this company. I have been waiting on a credit since the 2nd of this month. Each time I call I am put on hold forever. I have registered this issue with support but to no avail! When will I receive my credit?

Be ready to be forgotten as a customer after your warranty runs out!! Can't reload receipts from archive file. Not too good if trying to do taxes. After 5 tries with support (no response), I gave up on them. Buy at own risk! SAVE YOUR PAPER COPIES!! Would and receipt of purchase as requested but cannot access. This is the problem.

I have been on the phone for a total of 6 hours and three days regarding them overbilling my account. Still have not resolved the issue. They are using an overseas call center that cannot seem to get their information straight. Getting tired of this and ready to chuck the whole thing. Make sure you check your account!

I bought my scanner over 6 years ago. It has worked fine. Every few months they update the software which voids out my current version. I have to call them and ask them how to revert back to the old software, or get my scanner to work with the new software. This time however, they won't take my call. I have to purchase a customer care package. There are no instructions on the website on how to get my software to work. More importantly, they/I can't access my 6 years of data stored.

I have been trying for several days to speak with someone about installing Neat on my admin assistant's Mac computer. We have tried to rely on the information in Support library and have not been successful. I need help and no one is helping. I can't get past the absolute worst maze of resistance to speak with a live person I have ever experienced with any company ever. I would love to speak with someone to get this resolved.

When I purchased my neat scanner I received a free 6 month trial to NeatCloud (which I promptly signed up for via Neat's instructions and received a confirmation email). 10 days before the original 30-day trial (which everyone can sign up for) I received an email stating that my NeatCloud trial would be ending. Lo and behold my NeatCloud eventually expired and I didn't even use 1 month of the free 6 month trial that came with the scanner (referenced above). Several emails to customerservice@neat.com, sales@neat.com and support@neat.com have left me no where. I did receive an email with a phone number to call which lead no where (I am disconnected at random points and there is no option to speak to a representative). I, as the customer, should not have to jump through hoops with a company to speak with someone regarding an issue.

I purchased the Neat product. I tried to use their Help and web support for my fairly simple issue. They say they give 60 days of phone support after purchase. I cannot contact them. There are no working phone numbers. There is no chat support. I did receive an email from support. After many exchanges, the person (?) cannot understand my simple issue even though I have explained it over and over with pictures. This is the absolute worst company, in my opinion. I have tried many, many times, and there is absolutely no way to contact them. NO SUPPORT WHATSOEVER!!!! On this issue the product does not work as described in either the Help screens or the web. AND, there is no way to contact the company for my 60 days of support! Buyer beware!!!

Have sent The Neat Co. an email regarding an error message I have recently been getting when entering receipts. The program worked great when I first bought it but now can not enter any receipts because it's saying the date is out of range. It will only accept the current date. Trying to navigate through their phone system is a joke. If I could just get this issue resolved I can keep using the program, otherwise I'm at a standstill.

The whole reason that I even created an account here right now (02/11/2015) is to let everyone know how pathetic Neat's customer service is. I purchased a Neat desk last month and it happened to be defective. It took over a week for their customer service to respond!! After all the hassle they decided to give me another unit which ended up being defective too! I decided to just return these and get my money back. Returned the products (after much difficulty getting a hold of somebody to get a UPS ticket to ship back) and got confirmation that they received the product on 02/02/2015. I'm still waiting for my refund!!! I'm e-mailed twice regarding my refund status and absolutely no response!!! Absolute garbage service and so is their product! The female I tried to e-mail to is Joy since she was the last retentions department person I talked to.

I called Neat Desk about my concern. My issue is simply that once I scan a document into one of my folders, it removed all the columns in that folder associated with the receipts I have filed. I no longer have a columns with the amount totals, sales, tax, receipt date, etc. All I'm trying to do is get those columns back so I can see what my receipt totals are.

I have had the same trouble with Neat Company as reported here by others: I bought the Neat Desk, I was FORCED to create an account to use the software, I received an email about the trial period ended, and upon logging into the account, I got charged for a year of service 3 times in one day as well as some other charges that didn't make any sense at all. Upon trying to contact a representative, I was hung up on, talked for an hour to a representative that was in the wrong department, who then transferred me to another hang up call. I had to dispute the charges with my bank to get resolve. Further, the software for Mac doesn't interface with Quick books as advertised, and the scanner doesn't even work properly in the first place! Avoid at all costs!!!

I have never in my 35 years of working in the technology sector have I run into a joke of a company as Neat. I purchased a unit less than 1 week ago and cannot get it to work, since it will not activate over the internet from my system even though the computer can communicate without any problems. Navigating the phone system from hell that they have (there is no option to identify yourself as a new customer) I was able to contact support, to which I submitted a ticket # ** on Feb 3, 2015 (Monday), concerning this issue, and was asked to send in some info which I did and I would get an activation file. The email said it could take up to two business days for this to occur.

My PC hard drive had to be wiped clean due a problem with Windows 8.1. I have tried for three days to contact Neat. No results. Neat wants to sell me a new program. Reported email and PW to Neat Nov 2013. I was told I did not contact Neat in 60 days.

Complete and utter disregard for their customers. I used to LOVE my NeatDesk and I used to brag about it all the time! But then they sent the update out and since then it no longer works at all! I tried to call them and the automated service literally hangs up on me! I sent a report via the scanner and no one replied! I did this twice! STILL no answer! I am a small business and this is costing me money!!! I will tell everyone I know about this horrible company! I have never been so ashamed of a purchase!

I have found the Neat company to be very difficult to deal with. After purchasing a care plan for $49.95, they billed me an additional $52.95 without explanation. When I asked for this money back since it was illegally taken from my account, they asked for information regarding model numbers, serial numbers, software version, operating system, etc. and also the billing details. Obviously none of the above information is relevant to the fact that they charged my credit card illegally, and since I did not purchase anything for $52.95, I do not have a billing statement.

I have sent an email to c/s 1/30/15, with no return email or call. I have also waited over 45 mins for a representative to answer my call. I have not been able to use my Neat for over 2 weeks and I have no way of getting to the support center. Anytime I try to contact the company, other than to purchase there is no customer service. Very frustrating for a company to only collect and not provide service.

I have been a neat customer for nearly 4 years and have not had any issues until recently. I used to be able to call them and get someone on the phone to help, however I had three problems in the last three months and I have been unable to get a real live person to answer me about any of them. The first two were billing issues, where I was double billed. In trying to call them, I tried every option in their phone menu and even tried to go into the sales option to see if I could at least talk to someone as if I was buying it, but it would always say visit us on the web, your call will now be disconnected. I sent emails that were never answered (although I got return receipts saying they were opened). I ended up having to dispute the incorrect charges with my credit card company to get it resolved.

My annual subscription end in 5th of February. I have tried to contact Neat company to cancelled since 15th January with no results. I got the automated machine that keep me going in circle just to find out that I need to subscribe to telephone support to talk to a real person. Bottom line is that I want to cancel my Neat account before my yearly premium renew and before I can get a hold of someone they have bill by credit card prior to the 5th of February. I have call my credit card company to dispute the charges. The website do not provide an email address or any customer support. After trying every possible number on their website, I got a hold of a person in sales just to find out that he got nothing to do with cancelling account and cannot help me in anyway. I cannot even find my account number when I log into Neat.com....

I will also send this to customerservice@neat.com support@neat.com and billing@neat.com in the hope of getting a reply that to date has not occurred. I signed up for a NeatCloud account in December 2014. Initially I signed up for a Neat account with the email address ** and when there was a problem with this, I signed up using the email address ** (see image). I specifically did not want a trial of NeatCloud Premium, but I noted that in the ** account, I was signed up for one anyway. I have emailed Neat using their support website on numerous times to attempt to cancel this in no uncertain terms. It is still active.

I signed up for a free trial period to their subscription service and because I've had consistent issues trying to synch my content to the cloud, I decided I wanted to cancel the service before Neat started charging me a subscription fee. What a nightmare! I bought my neat scanner years ago, and when I called for phone support to cancel the trial subscription, I got a recorded message telling me I'm not eligible for phone support.

Suddenly Neat quit (crashed) unexpectedly - a Problem Detail report was forwarded to support at Neat with NO reply to date. Customer Service automated helpline is a joke as it hangs up on me consistently - as a senior this is frustrating. When I purchased my scanner years ago there was no limit on technical support - retroactively they changed their policy? My scanner has never worked accurately and I have to manually input 80% of the information most of the time. As I have the time this has not been a problem for me. However in the middle of doing taxes to have the program crash with no help or solution is very annoying.

Come On!! I have setup numerous free trial accounts in the past and this is by far the hardest account I have ever tried to cancel. Why do they make you go through automated phone services with no directions? Why do they say they are sending email, but they don't? Cancellation policies are why Netflix is one of the greatest online services in the world. I don't know how I'm going to get this canceled, but I saw this website and It looks like a good way to cancel a neat account!

I have been trying to contact Neat via phone and email since Jan 19th. I placed a service ticket via telephone 1/19 with no response as of 1/27. 1/21 I requested service via email with no response as of 1/27. On 1/27 I tried to contact sales directly and I was placed on hold after automated system, then disconnected. I tried to Purchase service plan online, in hopes of being able to speak with a live person. Added the service plan to my cart, but there was no way to check out, so I could not even make the purchase. I own 3 of their scanners and love the system, recommended to others that have purchased. But this is ridiculous. I am having problems with one scanner that started on day 372 after the 365 day warranty expired. I am also having an error when backing up and my back-up files will not restore. Extremely concerned with this company.

I work for a small business and count on my desk scanner for billing. I am having a problem exporting to a pdf. I do this on a weekly basis, so I am not doing anything wrong. One cannot simply call customer service, you have to open a ticket online and wait for someone to email you back. I opened a ticket for support on Jan. 21. After 2 hours with no response, I opened another ticket. Jan. 22, still not response. I sent yet another email. Jan 23, I called and couldn't get a human on the line.

Contacted support on Jan 9. I received instructions that did not help with the sync problem. I have been waiting from a call from technical support for 3 days. I cannot run a business with this. Paid now for priority support. Wondering what that is? Maybe I should contact Donald Trump from Celebrity Apprentice? He should get a warning about this company.

My Neat Desktop Scanner worked fine for a while but when something went wrong (And it always will), the Customer Service is Completely AWOL. I tried to google Neat Scanner Repair in my city (Tampa) and nothing came up. I am basically up a creek without a scanner!

I had my laptop wiped and lost my neat scanning software. No problem. I figured I will go to the website and download. No dice; will not download. Have tried it on two different laptops. Okay, so I will just call them. Good luck with this company getting through to a live person. They have a very effective electronic wall that screens them from their customers. Really a bad idea. All I wanted was software so I could use a product I paid good money for, but now I will just go out and buy a new one from a company that has some real customer support. You may have fooled me once but unless I can get someone who actually cares and a real live person, you have lost my companies business forever.

We have used Neat Receipts for approximately seven years. I have contacted support before and received excellent help. Recently we have tried to open our program and it just gives us an error. We have four months of data saved for our taxes that we cannot even access. I have looked for answers to this error on the internet and cannot find anything. I've called Neat and got a recording about paying for customer service. I have sent e-mails to their customer support and have never received a response about my problem, but I did start getting bombarded with countless e-mail advertisements. In my opinion, I feel it is a poor business practice to extort money out of loyal established customers just to get customer service support.

Within a day of writing this review, the Neat company reached out to me and resolved the issue. The customer service I received was excellent. I think that customers who use Neat products still need a more effective way of communicating with Neat representatives when issues do arise, but overall, it's clear that Neat DOES care about customer service.

I have been using the neat scanner with quicken for a couple of years. Although it is cumbersome, it has been usable. Recently, I started getting these annoying dialog boxes when starting the Neat software wanting me to upgrade. I ignored these for a long time but finally (because they were annoying) I tried the upgrade. That was the beginning more annoyance. First their system would not recognize my password, they sent links to reset the password but the links just took me to a site directing me to a "free trial" of a system I did not want any part of. Now every time a start a new scan I get another annoying dialog box trying to force me into one of the monthly fee programs. I am about to abandon this $400 machine because of the annoyance of it.

I signed up for the cloud storage, but then my data went missing. I have tried numerous times to contact neat receipts by email & phone but to no avail. Finally got a sales rep who said I needed to upgrade to vip support. Despite doing this, I have still not heard anything. I am close to $400 out of pocket with nothing to show for it. Neat receipts is an absolute rip-off. Seeing that I cannot use my neat connect at least refund me what I've paid for without neat receipts providing any service.

I had the Neat Cloud and scanner for 3 years. During this period countless documents were lost. I stopped using it after the 2nd year and switched to Evernote and the Evernote scanner for which I have been very pleased with both service and software. I was charged this year on my business account $149.99 from the Neat Receipts company. I tried to call to cancel and was on the phone for no less than 4 hours. Each person I spoke to put me on hold for over 30 minutes only to come back and transfer me to another person who put me on hold even longer.

The only contact means to Neat Company is Support which presumes you need more help using their ridiculously difficult system and therefore to bend you over for more fees. In my case I was double charged. Attempting to resolve this, I called their number (866-632-8732) six times. The last one told me to call the same number again as if I was on another number. The run around is what it is. Neat products are for full time accounts, not the Saturday morning bill payer. For Saturday only users, startup will take two hours and the level of frustration will ruin the whole weekend.

I no longer have the need for their service and they are making it impossible to cancel! Over the course of 5 calls, I've spent a total of 4.5 hours on hold and can NEVER talk to anyone. Meanwhile, they just keep charging me. I'm BEYOND frustrated.

I was so excited to be ordering a Neat Scanner for our business. I ordered online and received a confirmation of the order, but for some reason did not receive a confirmation of the shipment information. Finally, I just called NEAT to find out about the order. They have very limited hours so you cannot call them in the evening or weekends. When I was able to call them, they had told me that the scanner had been delivered.

I have owned a Neat Mobile scanner for many years now. I use it simply for scanning documents to pdf files while travelling. Today I attempted to connect it to my new Windows 8 PC. I didn't have a driver, so I looked on Neat's website. Guess what - no "driver download" links anywhere. Tried phoning support at the number shown on their website (couldn't find any email address for support on the website). Kept hanging up on me or telling me to try later. Found another number by doing a Google search. Spoke to a nice fellow who knew nothing about how I could get the drivers but told me just to download the Neat software because it came with the drivers. Went back to website, tried to download software but had to first set up an account and answer a dozen questions. Finally got the s/w downloaded then had to enter another dozen questions to install it. Installed it, but couldn't get it to scan anything and if drivers were installed they weren't apparent and the scanner would not work with Adobe Acrobat.

I like the machine from the Neat Company. Even though I’ve had it a while, I’m trying to get acclimated to locating the folders. I have 150 on the thing and I need to consolidate under the general categories like auto repair, recipes, because stuffs are helter-skelter. I can find stuff by just scanning it, but it’s a little time-consuming, so I’ll just have to figure out how to put the new folders exactly where I want. It definitely is something that takes some getting used to, but it definitely keeps stuff organized much simpler and easier than a manual file system or an old hard copy system.

It is nice. The machine is easy to install and I've been organizing paperwork. I have some folders made up, but I haven't actually used it to do deposits or other papers.

The Neat Company is very easy to work with and their machine is very easy to use. Their customer service was extremely helpful when I called them to research what product I wanted. They delivered on what they said they could, so that’s a lot of credibility with me.

I first heard about NeatDesk on TV. I was trying to figure out an easier way to make my tax man not to pry so much when I give him information. I just haven't quite figured out how to organize everything yet but he wants everything in an Excel program. Neat doesn't really do that but I pretty much use it everyday -- I get receipts every day so I feed them in. Same thing with business cards... I just feed them in there too.

I got my Neat Desk as a gift and I use it once a week to scan documents and receipts. It doesn't do exactly what they say it would but it does allow you to separate it into different categories. Their customer tech support or the support that they have is pretty awful. You call them, ask questions. They don't really answer the questions for you. They're not very helpful.

I like the way NeatDesk works. My wife worked for a medical official lady who owned her own business who had NeatDesk and my wife came home and talked about how great it was. Even though it's probably a lot more than what we needed it for, it would be something that as the company grows we could build into it so we thought it's worth the investment to get it because it would help keep everything organized especially since we're a new start-up company where it's just her and I. We needed help to get everything organized and to keep paperwork together which is easy to lose. NeatDesk has been fantastic because even if I lose the paper I can always go on it and I've got a copy. As for the Neat Cloud, I'm not putting anything out there. I prefer to keep my privacy.

They tell you lies when you're trying to buy it from them. They gave me a cash price on it but it ended up charging me the full price that they would have if I was getting it off credit. They just keep lying and when you ask a civilized question, they won't answer. They said I could send it back within 30 days. I told them I'll send it back to them. They said, "oh you cant do that". And they don't speak English, to top it off with, so they're hard to understand.

I saw a NeatDesk advertisement and did some research on it because we got tired of all the clutter and paper. Now, anything we buy we just scan it in there and then we just toss the receipt away. We have a receipt bin and, either at the end of the week or end of the month, we'll take all our receipts and scan them there. It separates everything - gas receipts, food receipts... It has been a really great tool. It's a really awesome concept that they came up with.

We bought the Neat Desk and it's my daughter that uses it. We have a home business and she usually handles the documents for three or four times a week. Using the Neat Desk requires less paper.

I'm not thrilled with NeatDesk. I don't use it often because it's over-efficient. It takes too long to scan because it's gathering too much information. I'm sure for other people it works great but for me, it just didn't fit into my business and what I was looking for.

Ever since I installed the NeatDesk onto my laptop, I cannot scan documents on my printer. I can't figure out why my computer won't download the driver to scan because I can only scan one document at a time with Neat. It won't attach them all into one PDF file and it freezes up if I scan more than three pieces of paper at a time. We're a trucking company and we have three trucks and I have thousands and thousands of receipt that I have to keep track of and all the stuff that a trucking company has to keep track of. I bought it for all my receipts because I was putting it in a spreadsheet on Excel. It was primarily for our business. I don't have time to restart it every third receipt when my driver comes in. I've spent three days trying to figure this out, uninstalling, reinstalling, and being frustrated, wanting to throw it across the room. But right now, I have to use it as a scanner because I can't get my printer to work and I don't like that feature on it.

I'm a businessman; I do flooring for a living. I get a lot of receipts, and it’s so much headache to keep track of them. I heard about NeatDesk from a TV commercial so I purchased it and I like it a lot. What I do now is I get all my receipts and take them home and a couple of days later I put them all in and it’s done. I use it at least three times a week. I don't have to worry anymore about keeping track of the receipts. I'm able to save a lot of time. I know a lot of people in my business and talk to a lot of contractors and I have recommended this to at least 12 people already. I told them about NeatDesk, and even asked them to come over to my house to show them how it works so nice. I super like it; can’t tell you how much I like it.

I thought the NeatDesk would help me organize stuff for taxes in business and other stuff but I don't use it now. I have a vision problem. I thought I would be able to do different things with it and I wasn't able to so it didn't help me any. I just wish they were upfront earlier when we talked.

The massive receipts on my desk made me decide to purchase a Neat scanner. I set it up once and it was easy setting it up but I haven't been able to get back to using it. The only problem I had with it was I got the subscription to something that I didn't pay enough attention to and it ended up costing me $15 a month. I guess it was probably some box I didn't uncheck or something and I got subscribed. So I got it turned off.

I have a lot of receipts. Then I saw the commercial for Neat Desk on TV. I decided to get one. I used it for a couple of weeks and was frustrated with it. It was such a pain because I had to scan each receipt and get it in and pick it up and assign it to a folder. I'm like, “Really? I got to do all these?” So that was my whole thing with it. I don't like it. I don't use it anymore at all. It's too much trouble.

I've had good luck in putting in my receipts into the categories I want. Mostly, I use it for a couple of days and get a bunch of receipts in. We actually just acquired a home that we're going to use as a vacation rental so all the receipts from that will go into a new category. The copier itself works very good. What I don't like is it doesn't do what's advertised. I cannot make a report. I would have to have a separate receipt for each thing that I put in. I can't single out things without digging in and for the most part, it really doesn't read the information off the receipt well. I have to put in a lot of it so it's frustrating.

I used the NeatDesk in the beginning for pretty much everything, kids at school, work and essentially my bills just to keep track of them and tax documents. I wanted it for the mounds and mounds of paperwork that I had. I was looking forward to using it for that and it was great.

I’ve got a small business, and I keep losing my receipts or the receipts are fading out. I needed to store my receipts in my computer for taxes or getting audit so I purchased a NeatDesk. It is way better because it's quick and I can find stuff real easy. I tell everybody about it.

My husband uses NeatDesk a lot more than I do but I'm glad we got it. It's got a fax and a copier which made it a lot easier since we copy things.

I’m very big on keeping all my paperwork for several reasons. We own a house so I know that it’s important to keep track of electric bills. We have so much paperwork and I wanted to eliminate clutter. Then, I heard about NeatDesk from an infomercial. It helped me keep everything in one place, and I can easily find anything by searching keywords. In the couple of companies I worked for as administrative assistant, they used something similar, the Fujitsu. But I know that the Fujitsu is very, very expensive. It’s like nearly $2,000.

The NeatDesk worked out pretty good for me during tax season to get everything encoded and organized in my computer so that way, I had somewhere a digitally-stored copy versus a thousand pieces. I use it two or three times a year - during tax season or whenever I feel I’m getting too much paper. I scan everything in the program that comes with it real quick, and then save them on my computer in one of my safe spots. It's less paperwork.

I keep bills and copies of invoices all over the place so I figured I’d go ahead and try the Neat scanner to consolidate all these things. I'm now able to throw away a lot of papers, extra things that I have, and keep everything in one place. But one thing I am trying to work out is how to print actual invoices that I want at particular times to make out reports. I haven't had the time to actually find out about that one.

I started doing bookkeeping for a local company here. This job here was supposed to be a temporary job, but it turned more or less into a fulltime job because it was taking so long to do the weekly receipts. Then, I heard about NeatDesk from a TV commercial. Using its scanning and sorting features, I found it a whole lot easier just standing and letting the receipt put itself in the specific folders, than having to try and figure out what each one was and manually typing it in. NeatDesk helped me get the receipts scanned in a small period of time. I love it!

Overall, it was a positive experience. I did have to call a few times asking that they extend the 30 days because you have a trial period of 30 days and it wasn't long enough. The trial period starts when you ordered it and I didn't get it for a week. And then, it just wasn't enough time to explore whether it was something I wanted to keep or not. And then, something else happened with the cloud thing that apparently I was supposed to cancel and I didn't know. It came with my free 30-day trial. It was a trial to use the NeatCloud. And I didn't notice for a little bit, but I had two withdrawals from my checking account of $15, around $15. And when I called them, I kind of had to press my case to have them take it off. The fact that I never used the cloud feature was what helped me. And finally, they cancelled it and they gave me a credit on those two months that they deducted it from my account.

We got the NeatDesk because we're a restaurant and we had hundreds and hundreds of receipts in over seven years. We just don't have the storage space to keep them. We’re using NeatDesk primarily to save space... scanning my receipts, and it's easier to use it to keep our receipts in order. And so far I've found their support to be very helpful.

My overall experience with The Neat Company has been fine. The product's been fine. I have not had a problem at all with it. It does what I needed it to do.

It really isn't exactly what I was looking for. I bought it to use it with our QuickBook for our organization and it works good with just doing regular type of papers but I really needed something to organize my paperwork and my bills. I thought that the NeatDesk was going to work more with my QuickBook; people have told me that they can work with their QuickBooks but I can't figure that out.

I purchased NeatDesk because with what I saw on the ad, it did what I wanted to get done. I use it quite often because we scan papers into it. It's a very handy thing. It just makes it easier to do my work and I can go back and pull the paperwork up when I need to. I would recommend it to anyone. That's a very inexpensive product. You get a bargain and a half with.

I have a lot of paperwork so I decided to have the NeatDesk. I use it every day because I scan everything to my computer. I have a regular scanner but it doesn't do what the Neat scanner does because I can put it in different folders and it goes all to one spot instead of all over the place. By using NeatDesk, I know where everything is. I've already recommended it to a friend. It's a good thing to have. I actually like it very much. It's just I'm still figuring things out on it. I've always read it's a really good product.

I first heard about NeatDesk on TV. I realized that I needed a Neat Scanner because I can use it a bit for my work. Also, my wife purchased the small portable scanner a couple of years ago and that was going out, so we needed something much more professional and not a portable, but more of a standalone. I use it once a month, but my wife's use of it varies considerably. I use it in scanning some documents and organizing my work. The NeatDesk is fine. It does what its supposed to do. I would highly recommend it.

I wanted something last year for organizing taxes and keeping track of my expenses. Then, I saw one of the hundreds of commercials Neat Desk Scanner used to run all the time on TV. It came in handy because I didn’t want to have to scan, and organize the scans into files. With Neat Desk, once your files were setup, it was just more convenient.

I first heard about NeatDesk on a TV ad. I needed a Neat Scanner Because my desk is not neat. I tried it a few times when I was trying to do my taxes. I tried to scan a bank statement and it didn’t seem to do anything but give me a picture of the bank statement. Most of the materials referred to online tutorials and stuff. Maybe, I’ll try it again, but it didn’t seem simple or easy to get to customer service.

I have my own business so I got NeatDesk. I started playing around with it and then I kind of like quit. I haven't really used any of them. By the time I got it hooked up to my computer and got it to scan the receipts in, I just stopped using it. If I continued, it would probably have gotten easier. NeatDesk is fine.

I add up all my bills with the NeatDesk and it has done pretty good as far as what I need. It keeps a firm record. I had looked at a video on it, trying to make heads or tails with it. I fiddle around with it. At first, I had run into obstacles like saving the bills where I get the bill in 2014 and it’s for 2013 but I found out how to do it. There is a difference in saving it. I’m doing pretty well with it but I know it can do a whole lot more. I got it so that I can integrate it with a lot of other software - accounting software, tax-wise. Overall, it's a good experience.

We actually have purchased three NeatDesks and they are working awesome. We love them. I first heard about the NeatDesk being advertised over the Internet and TV commercials.

My NeatDesk is working really great and everything, I really like it. I used it for my tax return this year and it's very, very helpful. We're gonna start a business, so we'll definitely be using it in the future again, that's for sure. My experience with the Neat Company has been good. I'd recommend it; as a matter of fact, I already have.

Our work recommended that we have a scanner, so I purchased the Neat Scanner. We are paperless so everything has to go through the scanner, through the Neat. It's very efficient and very helpful, I haven't had any problems with it. I did also buy the NeatCloud and downloaded it to my phone so I can access my documents when I’m on the go.

NeatDesk had a lot of glitches. I probably would have return it if it wasn't past the time. We’re working through it. We haven’t had the time that we probably should’ve spent with it, but there’s been a lot of hang-ups. I’m not crazy about it. I thought it would be easy; it’s not easy. I thought it was gonna be simple. I thought you put the stuff in there, it would put it in, and you would be able to locate it. With NeatDesk you have to spend a lot of time setting it up and then we have had the glitches. That was disappointing.

I thought about it for quite a while and I know some people that has it and I decided to get one. Overall, I like NeatDesk. I like how it’s set up and how it works. I use it every weekend to scan, save and set up what type of document it is and if it’s going to be taxable or not. I just go ahead and set up my files and put what I want to put in each file and be done with it. And then, I usually export my PDF files also to my laptop so I have copies of those files.

I am recently divorced, so I’m trying to stick to a strict budget. The NeatDesk helps me with scanning my bills and my expenses on my receipts into the computer. It’s been really great being able to organize my receipts and then into categories. It helps me see where I’m spending the most every month. It’s been really easy, really beneficial, and it’s helped me keep track of my intake and my output.

My experience with my NeatDesk is good so far. I needed the Neat scanner because I have a lot of receipts and well, they fade out over time. Now I use the NeatDesk once a week in a month so it's good for me. It's a nice tool. I'm glad I use it to keep in order my finances. I would recommend it to my friends to make files smaller.

I needed a Neat scanner because of the stack of receipts in my office. So now I use my NeatDesk about five days a week to organize business cards and store receipts. It’s better and I got rid of all the paperwork. It helped me minimize the clutter and made it easier to find paperwork.

I had a big old pile of papers sitting around all the time and it was very inconvenient to scan it in so I thought I needed a neat scanner. I use it daily for record keeping and it's a lot better because it's more organized. I love it! It's very convenient because I had to manually create everything before.

My buddy has it and talks about it. I thought it'd be a good idea and I heard the commercial and checked it out. I use my Neat Scanner once a week to organize paperwork, receipts and bills. It has made my operation much easier to get things organized.

I had a good experience with my NeatDesk. I've been using its scan to PDF feature. Primarily, I bought it for that purpose; multiple sheets into a PDF and to scan checks, deposits and what have you. There are some little issues. I understand sometimes the paper crinkles or I may have it in crooked. I had a couple of problems with what I thought was a clean sheet of paper. Sometimes it pulled in crooked and then it bent a corner on me, and then it jammed up. It was easy to unjam, that feature was very good. I turned it upside down and fed it in the other way and that seemed to work. It corrected the image right side up the way it's supposed to. It skipped blank pages the way it's supposed to so it's working there. But I was disappointed that I could not put in a business-size check other than putting it into the full 8 1/2 x 8 1/2 wide slot. If it looks like they set it up for a regular 2 1/4 receipt that comes out of a cash register but not checks. It will be better if the slot were just a little wider. On the next version, they could put them in there.

I needed a Neat scanner because of my taxes. I use the NeatDesk three times a week to invoice my receipts for tax season. So far, it’s been good.

I don't use computers much, my secretary does. I just lay papers on her desk and she scans what I want scanned. I just orchestrate it. We just had a conversation whenever we could sit down and she could show me how to access stuff and eventually use it, but I'm not real computer savvy. So, I just tell her to start doing stuff. But we really like NeatDesk. In fact, she works for another person too and I'm not her primary employer. And she said, "I really love yours, I need to get one myself". Well, anyway, as far as that, it sounds like that its really being useful because I'm eliminating paper every day. And so, we're quite satisfied with it though.

I'm tired of all my paper trail so I got a NeatDesk. I use it every single day. I use the scanning for all my receipts and put them in the categories I need for my tax right off because last year I lost my receipts and everything. So this year, I'm putting every single receipt I got in there and got everything organized. I have a barbecue business and it's been a big help to me as I keep all my receipts straight and what I purchased, what's going out and what's coming in. The Neat Company is great!

We have some side businesses and all these papers and decided to get a NeatDesk. Right now we use it twice a week but I plan to be more consistent in using it. I just need to get some files set up. I had put in quite a few contacts and I'm working to get all those in there. That's my goal. I'm hoping to get that done in the next few months. This is a much better method because I'd rather have it electronically and it's easier to search for than on business cards. Having it all in one place has been the biggest help and it's getting rid of all the paper. It has helped me keep organized. It's very helpful to me right now and I'm still learning it.

My wife wanted the NeatDesk and she uses it all the time. She copies all her stuff into it and seems to be more organized. It's cool even though it's somewhat pricey.

NeatDesk offered a free trial and I can return it if I don’t like it. So I tried it and remembered to return it but it took a whopping 140 some dollars out of my checking account. And it doesn't do what they do on the TV. It is a lot of work. It was exciting for the first three days to learn it. You learn that whenever the receipts go in, it doesn't actually take that thing and store it in your provided categories. It doesn't itemize it out. You have to do that. I’m still dealing with receipts. In other words, there’s no such thing as a Neat machine for dummies. All it is technically doing that another computer doesn't do is the divider tray which is for business cards, receipts, and documents. That’s the only difference. It just doesn't give you enough information and also, it doesn't work with the Microsoft Surface 2. You would have to go buy the $800 Surface Pro in order for the Neat machine to work. It doesn't work on a standard tablet. It has to be on a $900 or a $1,000 tablet in order for it to be efficient.

At the beginning we were using NeatDesk every day, all day long. But right now, because of our workload, we stopped using it. But we plan to use it pretty much 100% of the time. We are using it to populate some information on QuickBooks. It's practical, very easy to use and compact.

I like NeatDesk. I had bought the smaller one that was $200 but decided I’d rather have the bigger one. I wanted one because I have paperwork all over the place. I will be using it a lot, but it’s just getting the time to do it. Right now I've got other things to do but I wouldn't spend that kind of money on it if I wasn't going to use it. I just use the receipts and haven’t done the business cards and the bigger documents yet. It’s a lot better than my previous method because I don’t have to write anything down. It keeps everything in one place and I just have to look it up. I haven’t really got to use it for tax purposes yet, but I’m sure it will come in handy next year. It’s excellent.

It's been good once I got onto it. By the time I set up different files, it seemed to be pretty smooth. It's one of those things where I got to get rid of a lot of paperwork by downloading it into files. And it's one of those rainy day projects but I haven't had a rainy day that I cant get into it yet.

Overall, the experience with the Neat Company was good but I wasn't happy with their customer service that closes at 6:00. It's ridiculous.

I’m getting along with my NeatDesk. I probably got a lot to learn yet. My overall experience with the company has been good so far.

Ive seen them a couple of times on TV. I have a lot of receipts and stuff that I have to turn back in to my job, and when I turn it in, I don't get them back. So, its nice to have a Neat Scanner. And I also have tons of business cards, and it was nice to be able to get rid of the business cards and just scan them and not worry about it. I use the NeatDesk once or twice every two weeks. I haven't used a lot of the features yet. I'm really interested in doing the recipes and stuff like that to get that in there, but I haven't started that yet. That would be what I would be most interested in. I had a neat experience with NetDesk, I would recommend them to my friends.

It's been taking a lot of papers out of my desk. It’s good.

We've been looking at it for over a year on television. My wife and I wanted to procure one because we had a problem with the IRS, and we couldn’t find our documents. Neat seemed to be the ideal tool for us at the time and we did use it a lot when we first purchased it. We use it primarily for copying documents. I know its got a lot to offer. Its just that our basic interest was holding on to information that we thought might be compromised in a flood or if we misplaced it. But am taking advantage of all the new stuff that I possibly can. I'm trying to use things as I can figure them out. As for now, using NeatDesk, we were able to classify things according to what we call "Finance". Those are bills and we put bills in a certain place like bank statements and other materials like insurance paperwork and separate them.

My husband has a small construction business and every tax time, him rummaging for receipts was driving me insane. So I thought this would be a fantastic way to organize him (he’s not very cooperative with getting him organized.) I haven’t used it in a while though, but when I first got it, I started scanning everything as much as I could. There’s tons of documents to be scanned including documents and receipts for his business. I also scan business cards for people that he does business with... And then as the piles of paper started coming out, I had less and less time to scan. I'm actually sending it back because I just can't keep it at this time.

I have a very good experience with Neat. When I first got the NeatDesk, I really started into it but I had to set it aside because I've been really busy doing other stuff, but I'm going to get started on it again and I'm definitely going to continue on with it. I just need to get a few other things in order and then I'm going to go back to putting everything in there and hopefully get it all set for when I need to do the second quarter stuff. It has helped me keep my desk cleaner.

My experience with NeatDesk has been quick and easy. I was a little put off by the fact that the rep didn't know about the TV promotion with the shredder. But so far it’s good and we like it. I knew I needed a Neat scanner because of the pile of papers on my coffee table. I use it once a week. The printer jams here and there, but then I just pull it out and redo it, and then it runs pretty great. The feature I often use is scanning and then filing and the application on my laptop. It keeps everything in one place and then we can discard the paperwork. I've also used it to create reports, manage finances or organize business contacts.

I have NeatDesk installed on both my PC and my Mac. It’s an awesome scanner. I have scanned things in and realized that I’ve had to verify amounts in particular where it might misread an amount because of clutter on the receipt. I'm a bookkeeper and I had heard about it from a client, but at the time it was more than what I wanted to spend on a scanner. More recently, though, I had a client that I do work for who told me that he had bought the NeatDesk and that I would be using it. Right now, I use it on a weekly basis, for scanning purposes. I look forward to whether or not it integrates with QuickBooks. I'm a member of the AIPB, American Institute of Professional Bookkeepers, and there have been discussions about scanners and their ability to export transactions into QuickBooks.

We had some kind of trouble with my computer and they essentially wiped out my hard drive and put it on another thing. When they brought it back, I lost some of my stuff. I didn't know they were going to take my hard drive in the first place. They should have asked me. That move of theirs was really stupid. I decided the best way to do this was to get a NeatDesk system. And it has worked. I got it to work.

I first heard about NeatDesk in the Washington DC Airport. The lady did a demonstration up there. I was waiting for my connecting flight. She had a lot of knowledge and showed me how to organize the paperwork, cards and especially different receipts. I have my own business. I mainly use it for scanning. I have not used my NeatDesk very often ever since I bought it because my other computer crashed. I need to find out how to use the old files, create the files and put the right documents in the right files. I call customer center, they transfer me to a different section, the website or different people. It would be a lot better if they spent a little bit of time and answer my questions on how I create these files. That would have been better experience with Neat.

This is my second NeatDesk. It is still in the box and I haven't used it. The problem I have is the guy charged me for shipping fee when there was an advertisement that said free shipping yet on the bill I was charged for that. I explicitly phoned the guy that I didn't want the cloud things, and yet I was signed up for the cloud things. When I saw the charge, I called and finally was able to get to talk to some lady who took off the charge for me but I never got the money back from the shipping in the first place. That's false advertisement. They have not been good. They're not going be happy about it because I was going to file a complaint to the FTC.

NeatScanner has helped me manage documents, contacts, and receipts. It's good and I'm enjoying it. Neat has provided another way to get organized and get rid of endless piles of paper and get things in a more organized structure. I've seen it advertised and a friend of mine told me it helped him keep organized and keep his records straight, so that was really interesting and that's when I decided to get one. I use it almost every day. The difference is like night and day, but a lot better. However, I haven't used NeatCloud. I just haven't figured out what I need to do on that.

My overall experience with the Neat Company is fine. I got it and I've been using it in the last few months, and if I can keep up with putting in my documents, I would be happier, but it doesn't have anything to do with the company.

I saw their ad on tv and it looked easier to use than the all-in-one printer/scanner that I have. I run a business and I do need a scanner so I bought it. I love the NeatDesk and use it daily. I use it to create reports, manage my finances, and organize my contacts. It's a lot faster doing these things using NeatDesk and A LOT LESS CLUTTER. I love it! It does what I want it to do.

I’m having a hard time trying to figure the NeatDesk system out. I can’t seem to get things where they belong and can’t find them whenever I put them in there. The original NeatDesk, the small portable one, was a neat deal. I've just had a lot of stuff on my mind and every time I copy stuff in there, I just can’t figure it out. The old system was so easy. This new programming is not. The system would be good if I understand it. You need to learn the system to be able to figure it out and to do it right. Also, I don’t want the cloud; I’m being charged for that, and I haven’t had time to sit down and get it off.

So far, the NeatDesk is okay. What I don't like is that the receipts are not clear and sometimes they are really small where you can't read them. And sometimes they don't calculate on the monitor. You have to type it in. Other than that, it's good.

NeatDesk is fantastic. I love it. I use it for taxes and my wife uses it for data storage. It's an incredible machine and very good. I've had it for over a year and we have two of them now. I don't remember how I learned about it but I'm glad I did. I started with the receipts for tax purposes and then I started to get rid of some of this paperwork that snows on me every once in a while. That way I can push through it. I have to develop a system so that it could read and can tell itself where to put it. I haven't done that yet. That way all I have to do is stick it in the machine. It would be great if you could just put a code letter or something at the top of the page and it'll tell it exactly where it would go - one or two letters in large print. That's my next step.

We own a trucking company and the only thing that I don't like about NeatDesk is I tried to put fuel receipts in and it does not want to claim that it's a fuel receipt. Fuel is deductible for a trucking company. You have to use fuel to get from A to B. When I tried to put it in the QuickBooks, it won't claim that it's a deduction. NeatDesk has been great except I had receipts that would not transfer into the computer and you couldn't see them or read them. And I also had receipts that would not apply to QuickBooks correctly. I'm not angry with the experience because I've never called to ask for help because I haven't had time.

Neat was advertised on TV and I love it. I use it to scan my documents and transfer them into my cloud or wherever I need them. I use it to duplicate a lot of the documents and it is easier now to find things. I haven't experienced any organizational benefits yet except for my business cards, which I got organized. I'd definitely recommend it to a friend. When they came out with the product, they came out with a good one. It's an excellent product. It's good for business and it's good for home use too.

They got it to me as they said, and they've been very good to check up on it. I'm real happy with it. The only complaint that I might have about it is that it's supposed to sync up and it doesn't always do it. But other than that it's pretty neat. I use it every time bills come in. I use the Neat Scanner and have used Neat Desk for making PDF files - for storage, no piles of papers. It's a nice feature.