The Neat Company Reviews

I purchased the Neat Desk in 2011 for $348 and it worked great at the time, however when attempting to migrate to a new PC was futile, the software no longer is supported. All the old data is lost will not load. After loading the new software it no longer will scan properly forcing a subscription to a Cloud Based software informing us, "Legacy Software Support has been terminated." The "Cloud" based service/software does not work, period. You cannot: scan a bank statement, multiple page documents into one file, nor export to excel etc. The scans are now blurry and barely readable. The help tutorials refer to blogs and other users that have the same problems.

I purchase the full Neat office scanner package a couple years back and it worked fine, but for $400 you would not expect the company to just abandon the software support and try to force you now to subscribe to a cloud based service even if it's not needed. Now machine totally stopped working and spent hours upon hours trying to get it to work. Can not even get the main screen to open without it closing down. Customer relations is a zero. You call no one answered and never calls you back, computer based contact is a joke. Basically now I have a $400 hunk of junk. It's a shame. When this worked it was good but while they were developing this cloud based software it kept breaking down for the last year.

I’m probably one of Neat's original customers. I didn't need the scanner but they sold me on it. Now, I use it every day to scan business cards and receipts. I bought about 10 Neat scanners since I bought that one. It just made my life a lot easier and made it more organized. I also use the Neat Cloud now. It lets us scan receipts at that moment and get rid of them. I really want the Neat mobile scanner, that way while I’m travelling, I can scan while I’m on a plane. And because the software was upgraded, it is now obsolete. So that was money down the drain. It would be great if they could send me a mobile scanner. I really want that one. Other than that, so far so good. The support has been great.

I have had my desktop Neat Desk for about 3 years, which I purchased at Best Buy. I'm not overly impressed because it is neither intuitive nor user friendly. It's a struggle each time I use it. The defining factor for me was that I have to pay a monthly fee to use a product that I purchased at the tune of several hundred dollars! What's wrong with this picture?! I'm looking for an alternative.

Two months after I purchased, Neat quit supporting the desktop version of their software. Online version took 30 min to scan and recognize document. Kept changing docs to receipts. Could get no support. NO SUPPORT!!!! Could never talk to a person. Canceled my account. For the last two years they have been charging my credit card without my permission. I don't want it - It doesn't work. Now I don't have access to my receipt. Nightmare.

Software, support and business practices bordering on criminal. I have had two Neat Scanners for about 3 years and the scanner hardware itself works well and is extremely convenient for managing my documents. My email account has changed so I logged into my Neat account to change my email address. Apparently that is not possible to do. The only way to do it is to call customer support, suffer through an interminable automated phone tree that has no shortcut exit, to finally wind up with a call center in India. Once there, the only solution the company has is to open a new account with the new email address and have their technical support staff transfer the files from the old account's cloud storage. Which led me to request that I export all my files myself, which is also not possible.

I use my Neat Desk everyday. I use it to scan my paper receipts for my business and then I can get rid of those. There's one guy I worked in the support that was awesome. But, I also worked with another guy that was rude and horrible.

I am so done with this company and their apparent "legacy software" without subscription. It was wrong to require a subscription in the first place. I had purchased one desktop and 2 scanners. After purchasing the last scanner (NM 1000) and NO information that the company had gone to a subscription-based service, I'm surprised to not be able to use my scanner without a subscription. I AM NOT paying for a subscription just to scan.

Neat has forced users to pay $130+ per year to use their software. The software only allows the use of one of their scanners, and I own two. I can not now use the travel scanner. The syncing does not work. They force a cloud subscription. It is fraud as far as I am concerned. Their tech support opened a case and promised to send me the correct drivers and never delivered, but the company sure demanded my money, and refused to review the case and fulfill the promises. STAY AWAY!!!

I have a Neat Desk Legacy and I’m unable to download the software after they have retired it. I have tried to contact them numerous time and have not been able to reach them. I really need someone to help me with this.

I was a satisfied consumer of Neat's ORIGINAL (now called 'legacy') software which was a desktop-scanner version. NEAT, like so many companies today forced that system into retirement and ended support for it in exchange for forcing us to join their 'Cloud' system at a monthly service fee. Then I went from a Win 7 to a Win 10 computer. The problems occurring in undertaking their new Cloud requirements and the Win7 ---> Win 10 conversion have had me spend over 40 hours of attempting/failing on my own working with their confusing, online instructions, contacting/waiting for a Filipino customer service center to respond and create a solution and end up with nothing working but my original NEAT-DESK program. This was after the Tech Support people actually took over my computer remotely and worked on it for 3 1/2 hours themselves!

We bought our RV so I decided to get a Neat scanner from NeatDesk and I use it when I can get it to work because a lot of times, it won't communicate. I also can't get through the help very often. They didn't have a program that communicates with Mac and once we got it working, they update the software and then there's a glitch and it's been one thing after another. Everything's been there right now but I won't put any 2017 documents and don't use it very often because I'm scared that I'll lose them. My computer's a mess from The Neat library. They keep telling me I need to upgrade my Neat scanner but why, if they all haven't gotten to work from the start. It's just it won't, right? I won't renew it. Every year when I renew it, it fails and I have problems so I cancelled the credit card so they all can't renew it.

I purchased two Neat Receipt scanners. These things were not inexpensive. My latest scanner was working fine with software installed on my computer. My laptop was replaced and I tried installing their software again. Now they only support their software that is cloud subscription based. So my product is rendered useless. I could not call and talk to anyone at their company as their horrible IVR continued to hang up on me because it didn't recognize me account. I had an account. They deleted it when they moved to cloud software. Why would anyone want to buy their expensive scanner then continue to pay them every month for the privilege of making it work.

I have an older scanner model nr-030108 which no longer works I assume because of a new software version that I can't use. I feel I'm being forced into a new unit which won't happen, in fact over the years their customer service has been torture to deal with so now I will never buy a Neat product again.

The concept of Neat Desk is great, however Neat falls short of performing. I have had a Neat Desk for over 7 years. I have spent more time trying to make it work than any benefit it has ever given me. Throughout the years I have paid for support because the files get corrupt more often than not. I have always upgraded when possible so I have used the latest programs available. I have even upgraded my equipment as I wore out one of my scanners. Now I am in a dilemma AGAIN. I refuse to keep my personal files in a cloud. My program quit working and I just want to get my 7 years worth of files that I scanned into PDF's or something so that I don't have to deal with their program again. I can't even open the program to attempt to get my files out. I will AGAIN have to pay them to get it to work. I am DONE!

I was intrigued and encouraged to give Neat a try when my friend started working as a tech there. Before NeatDesk, I used to put the receipts in a tissue box. Now, I pile up my receipts and scan them all at the end of the week. I also use the program for checks and incomes that come to the business. When I’m balancing my QuickBooks and I’m not sure what the charge is, I use Neat to find my receipts. Right now, printing Neat adds another step by having to print to a PDF to put it in my desktop. I have 50 receipts waiting to be put into the program. Also, there’s a little hiccup with the scanner feature. I thought my computer’s operating system was not playing nicely with the Neat program, but I found that my computer acknowledges the scanner but the program will not. Sometimes it works and sometimes it doesn’t.

Dismal technical support both on the web and on the phone, poor English skills, worse business knowledge, and their barely usable cloud-based version is a bloated, less functional version of their standalone installation... Really too bad... Hate switching after all these years.

I had too many things going into a filing cabinet and I did not want to do that anymore. Now I use NeatDesk two to three times a week. I scan receipts and pretty much do the syncing to the cloud a lot. With NeatDesk, I have the ability to get the information I need quickly and I'm happy with Neat. I'm not too excited that they don't take care of the older versions anymore and I had to buy a service but I like them.

I am a truck driver. Independent owner operator. I accumulate a lot of receipts. Being able to scan with my phone is outstanding. The phone app is great and easy to navigate. I also have the desktop scanner, also very easy to use. Now the website is a different story. Very difficult to navigate, I am glad they have added video tutorials, I am sure that will be a big help.

I have been a Neat customer for approximately 8 years. I own both the portable and desktop scanners. I use them for business/archival purposes. The software was great before they moved from a desktop version to the web based version. I have spent HOURS on the phone and chatting with them to get my problems resolved. Their main response is, "It is a known problem and we are working to fix it". I have been unable to scan my business documents since January. The support for Mac is virtually non-existent. Bugs in the Mac system are last on the list to fix.

I had to uninstall my software because it, all of a sudden, would not open in Windows 10. Because it was the legacy software, and no longer supported, I had to download the latest version of Neat. However, that version did not work either. The software would come up, but when I clicked the orange scan button, the popup was just a blank white box with no options. I chatted with Alexa and she sent me an email on how to do a clean install. I followed the steps and ended up with the same problem. When I contacted Alexa again, she determined she needed to do a remote connection to find the problem. She did another clean install with several additional steps and got the software to work. She was great and it needed other steps that I wouldn't have known to perform.

Too bad The Neat Company has decided to send its help desk overseas. I have a legacy scanner that is no longer supported and so I upgraded to the cloud support. I have spent so many hours scanning in receipts and today when I logged into the cloud account, there are thousands of receipts in the trash folder with a message telling me that they cannot be renamed or moved. I do not have time to sit on the phone for hours, as I have many times, attempting to communicate with an individual with broken English to try to find a solution and being told to "buy another scanner". I am sorry that I bought this scanner in the first place and that I trusted this company. I do have time to write this review.

It hard to reach someone for help. It takes forever to get someone on the phone or a callback. Your chat and email is not sufficient with its help. However when you can get someone on the phone, they are knowledgeable and efficient. Your product works good with only a few glitches. I really like my Neat Desk. I just wish it were more user friendly. For example, I can't transfer my email receipts to my Neat Desk. Thank You for your time.

Your Technical service is not available when I am typically working at my computer. Then I have to adjust my schedule to stay at my office late in the AM, or be back at my office way early. When I got in touch with someone I was sold a product that they knew had defects in it to properly run on my operating system. Another adjustment of my schedule to get that fixed. Do you understand my frustration?

I am very frustrated. I purchased Neat Connect Scanner and have not been able to get help. I have been back and forth with email support but she doesn't answer my questions and it has been 3 days now and I still can use the scanner. I need some technical support on setting up and why I should purchase a cloud account, how to merge my old files, why I can't move items to my desktop. I have watched the tutorials, none of which deal with my problems. Frankly this would be a 45-minute phone call but when you call the support numbers, you are disconnected after being told to access the web. Very upset.

We were at Best Buy and we were looking for a receipt scanner, and the reps there turned us to Neat. We had Windows at the time and the NeatDesk was easy to use with it. Setting up files was awesome. I could just go right to file folder and grab it. However, with Mac the NeatDesk does not get to a system where it’s point and drag like it was on Windows. It takes five times as much time to move a file than before. We've stopped using NeatDesk, but it definitely has its value.

DO NOT BUY A NEAT COMPANY PRODUCT. IT IS EXPENSIVE AND NOT WORTH IT.

I have too many papers and I wanted to scan them and get rid of the papers. My son introduced NeatDesk to me and I've had it for years now. But I hate the new program. Before, I was able to combine documents but I can't anymore. If I wanted to combine two documents together like a statement and a receipt of the payment, I used to be able to do so. But now, I have the statement in one, and I have another document. It’s supposedly an upgrade because I’m paying double what I used to pay before. Also, Neat doesn't support the old program anymore.

Termination of support for Legacy Offline desktop versions. Neat has retired the monthly fee free offline desktop versions of the Neat software. They state that these platforms will still be available for download and use, but there will no longer be development or enhancements for these software versions. Agent-assisted technical support for these platforms has also been discontinued. With the latest Windows 10 Update (6-5-2017) the Legacy Offline Desktop Version did not recognize anymore the scanner driver. We contacted NEAT and in the FAQ database it was recommended to delete all traces of the software and reinstall the Neat_v5.7.1.474_FULL.sfx(1).exe. We did as recommended but it does not work. The NEAT sub-directories keep empty and the software does not start.

I have been using the Neat Desk scanner for over 2 years now and up until a month ago we had the old Legacy version of the software. We had to get new computers and therefore upgraded to the new cloud powered software so that we could log in from anywhere and have access to our information. Once we downloaded the software and tried to scan, nothing happens. It doesn't give me a preview or scan anything into my neat software. The only thing I can do is use Paint to scan documents to email. I shouldn't have to do this.

I wanted to declutter so I needed a Neat scanner. I didn’t want to do all the filing and the paperwork as well. I use my NeatDesk every day and use the scanning feature the most. With the NeatDesk, it’s easier to find things than having to flip through a bunch of papers. However, there was a problem with getting the Neat on my computer. When I called the service people, their rep remotely went on my computer but it was disconnected and he never called me back. He never fixed the problem and that was frustrating. Another kink is it sometimes freezes too. Otherwise, I would suggest to anybody that wants to declutter or to have a more organized office to buy the Neat without a shadow of a doubt. It has made life easier.

I have had a NEAT desktop organizer for some time now. It was a very expensive option at over $300 but it had a solid software package that made it easy to scan documents and create reports. It essentially made going paperless an easy transition for my business. That all recently changed when NEAT decided to trash the desktop software and force its users to transition to a cloud based software package that requires a paid subscription.

I inherited some stock and stuff from my grandmother. My husband was in the army and I'm a nurse, so we had complicated taxes plus kids, saving for college, and all of the other stuff. Because of that, I needed to use a Neat scanner. I use it to set up all the different folders for budget management basically and to see where we're careless with money and where our money goes. By using The Neat Company, we found out we eat it out too much and that we really like Starbucks. When we were working and when my husband was on active duty, it was really a godsend but since we're already retired, it's not anymore. They help me manage our taxes and finances. My husband has a service dog and Neat Company really helps with everything I spend on its tax deductible.

I wish that my employees were as competent and caring as MAY ANN ** was. She spent hours with me, solving my technical problems and making me feel that The Neat Company really cares about its customers. All in all, a normally terrible experience, of dealing with Technical Support, turned out to be actually enjoyable. I will now recommend Neat even more than I already do.

If zero or negative 5 stars was an option, that is what I would select. I signed up for the NEAT free trial. I gave my CC for billing at the end of the 30 days as required. I never received any confirmation. I tried to contact support. Support requires LOGIN. When I log in, I am prompted to set up security questions, I enter them and the screen won't proceed any further. I tried this multiple times from multiple browsers. I can't do anything to get past this screen so I'm stuck. I call the support billing numbers, the technical support number and the company headquarters number. I am greeted with a voice prompt menu.

I purchased my scanner about 4 years ago. Recently I replaced my computer and went online to download the desktop application for the scanner. Long story short, the desktop application does not exist anymore. Neat is forcing customers to subscribe to their cloud service to get scanner software. I basically have a useless tool right now unless I pay them a minimum of $7 a month. This is an unethical business practice. RUN AWAY from this company and this product. I will be replacing the scanner with one that won't hold me hostage.

Can NOT get anyone on the phone quest on old and new system. I have an older scanner I need help with and started a new trial account I need help with but cannot (and I've tried every option). Cannot get a human on the phone - the online system won't help you, there is NO chat even though the phone says there is, and the phone is a wild goose chase out the door for every option you try. I have questions that a HUMAN needs to answer but there is NO support for this company.

My daughter has Neat Desk and she recommended it to me. I run a marketing agency and when I started with Neat, I recommended it to all my colleagues. I said, “You cannot run your business without this.” I used to use it all the time, but there has been a problem with Neat. It would not work and I was going to cancel my prescription. They don’t have it work well with a Mac and this is what I’m irritated at. They had to upgrade their software and I had to wait. I wasn’t able to use it for a good six months but meantime, I’m paying a monthly fee. You can only imagine how much paperwork I have that wasn’t going to work well, so it left a very sour taste in my mouth.

I've had trouble with this scanner for about a year and finally, it has been resolved. Neat wasn't compatible with Sierra but it has been fixed. I'm so happy! I do have one problem. As I scan every document, it doesn't auto detect my files. Then I have large amount of unreviewed files and as I scan, the number increases. So, I have to manually go into the file and review every paper that's in that file. I thought by doing that it will auto detect the other papers as every file are different address but has the same paperwork. If you can find someone to help me. Other than that, I love the Neat scanner.

I've owned a Neat Receipt scanner for years. Now I can't use it unless I pay a "ransom" to Neat. I paid good money for this and now they decide I can't keep using my purchase unless I pay them a monthly fee/ransom. This is shady and immoral. Bottom line. I will go out of my way to let people know to avoid Neat products going forward.

I was starting my business and I was looking for something that would help me be more organized, so I did a search. I thought that Neat was better to me than all the other ones, so I went out and purchased it. I’ve had Neat since 2013 and it was a little bit difficult to reach someone who could help me understand how to download to my Neat from my e-mail, but now they have a feature called “Show Me”. I tried it and it showed me how. That thing is awesome.

I purchased my Neat scanner, model NM-1000 about 2 years ago. Worked OK but then the company started lagging on Mac software updates and the thing became less efficient. You'd have to unplug and re-plug in your scanner multiple times just to get it to operate properly. This past weekend of May 13 & 14 2017, I see an email from The Neat Company about their scanners: An apology for the slowness in updating their Mac compatibility and the link to new drivers. GREAT.

I have been using Neat receipt machines for at least 5 years, and when I finally have an issue that needs resolving, customer support is nonexistent. My newest machine is only 2 years old, and when I called support and emailed several times I have yet to receive a single word of help. I have been paying fees to be subscribed to their iCloud service, and I still spent half hour waiting on support. When I finally got through they asked me to make a "case file online" and hung up on me, which I already had made several case files.

I've had The NeatDesk for quite some time now and I've been using it on a daily basis. I use it to keep track of my receipts and run reports for tax processing. The only issue is that using it takes forever. If I have five receipts, it will take two to three days before I can go back to take a look and see or what the receipt is like, who the merchant is and how much the receipt was for. Also, I have to save documents in the Cloud. There isn't a way to do it directly on my PC. I've got another scan machine that can save directly on my PC, but the problem is it doesn't scan all types and sizes of paper, unlike The Neat scan machine. Once a document is in the Cloud, I can download it and save it on my PC but I can't access it unless I pay the subscription. Also, the support and the number to call wasn't always easy to get in contact with. It requires a lot of technical understanding on how to get it to work.

I purchased a Neat scanner in 2011. I recently lost the application installation on my PC. I reinstalled from the CD that came with the scanner. However it was old software which I had updated for free in subsequent years. I tried to update it again from the Neat website only to be notified that the program was no longer supported. That, I had to purchase a membership for $7.99/month to get support. This was not part of my agreement when I purchased this equipment in 2011. Now I am using old software that cannot read my backups that had been created with the upgrade. Essentially I have been rendered powerless to access my data. This issue needs a class action suit initiated.

I was excited to get this scanner to scan business cards into my contacts and receipts for expense reports. Any other benefits I considered to be icing on the cake. However, the first thing I noticed was the scanner would duplicate receipts when processing them. The software/scanner was mediocre at recognizing the information but a lot of review is required to make sure everything is accurate. This goes for both the receipt function as well as the contacts function.

I received a NeatDesk Scanner from my kids several years ago. I’m anally retentive and I like to keep everything so they felt instead of hoarding paper, it will be a good way to keep the information I wanted without keeping the paper. I consistently use it at least once a week. Twice a month would be the longest in interval depending on the amount of paper. Usually, I get a lot of statements that I like to keep at the beginning of the month. And I try to scan when I get the bulk of my mail that I like to keep so I do a lot.

Dolly was wonderful and very helpful. However when the final fix was started on Friday at 9:00 am, my computer ran 24 hours a day til it froze on Monday at 12:38 am. Never finished the fix. No words to describe the mess. Trying to reach Dolly so she can finish fix. No way to reach her. Please have her call me.

The account will not allow me to log in so I can not go to my account and all of the phone numbers loop you back and disconnect. When I tried to create a case file when I finished the system will not accept Safari and you are told to resubmit the case. I have a new scanner ND1000 but can't use it because is available to correct the problem. If I had known that the support for this company was so poor I would have purchased a different scanner. I have spent 3 hours to correct this without any assistance.

I wish I could give them 0 stars because that would be the appropriate rating. Not only do they not provide any support anymore for any of the software they sell, but when you do reach a live person, (which can take 20 phone calls and 3 hours on hold) they can't help you with anything. We cancelled our service 60 days before our billing cycle ended. They still charged us for another year. I'm not sure how many hours I wasted on the phone attempting to get my company's money back before I gave up. I ended up filing a fraudulent complaint with our bank and putting a stop payment on the merchant. Since then they have attempted 3 more times to charge our account. This is beyond unacceptable. Companies like this don't deserve to be in business at all.

There needs to be a class action lawsuit brought against these people. Who buys a product and uses it for three years to be told that they now need a subscription in order to continue using it. They must have hired Bernie Madoff to create their new business ethics model. Subscription service three years after purchase. You're kidding?

I've been using The Neat Company’s scanner products for the last 10 years. A colleague recommended them to me. I do my expense reports through NeatDesk. I typically export everything to Excel and then do what I need to. I've recommended them to a number of people.

First when I got the receipt scanner, the scanner was rarely found from my computer which was solved by calling the tech support who updated the scanner driver. Second, when purchasing I was mislead to have a program for your receipts stored in my computer however it's online. Third, you think that you can use the scanner and program for all future purpose, but you have to pay a yearly fee which is more than the purchase price.

I probably was one of the very first customers to purchase the Neat scanner and online subscription service many years ago as they were first starting out. I've spent the last several years weeding through paper files discarding and finally becoming totally digital which is a great feeling. What's not so great is getting short answers, directed to supposed "inks links" without any guidance.

I purchased a NEAT desktop scanner for $300 a few years ago and am happy with it. I was told I have to upgrade or not be able to use my scanner. I upgraded and they now tell me I have to pay almost $100 or I can not use my scanner. I tried to uninstall the upgrade but it removed my original version. When you try to speak to their live chat it is a computer that continues to tell you, you will be charged if you continue to use their scanner & there is NO TELEPHONE support. This is NOT what I signed up for nor wanted. I want to scan and save to my desktop only. I don't want Cloud, compatible apps, any bells or whistles. The scanner I purchased NEVER mentioned it was for limited use before you have to start paying to use it.

I have been a subscriber since July 2015. Absolutely fell in love with this product and how it worked with Quickbooks Desktop. However, this year Neat informed that I needed to upgrade as the old version would not be supported and I would no longer receive updates. Little did they tell me that the new version does not integrate with Quickbooks Desktop at this time. So it has double my input work.

I'd like to take this opportunity to state how wonderful the experience was dealing with The Neat Company's technical support specifically Justin **. He was extremely knowledgeable, was able to fix my issues immediately and the ones he was not he was able to email me a step-by-step procedure to do what I wish to do which was not a common thing for their software to achieve.

NeatDesk is more problems than it is worth. I sold my NeatDesk to someone else because I was not using it. The hours and problems arising were quite ridiculous. The person could not access the desktop software because it kept indicating that it does not appear he had an active subscription and would not let you go further. Then, wondering if something went wrong in the setup, tried to create a new account. But, NEAT does not allow you to change the email address. That email address once used cannot be deleted so you can create a new account.

Tech Support here is pathetic. They con users into upgrading to Cloud based money grab solutions and can't even do a simple conversion from 5.7 to Cloud without botching it up and leaving you without 5 months of scans and trashing the database attempting to fix it. Neat Doesn't confirm good Database backup exists on Desktop and starts to delete folders without making sure. Neat Support Can't even read the words "this will delete your files on the cloud and desktop" but proceeds forward anyway and tells the customer it will only be deleted on the Cloud - flat out lies.

Everything was going well until the upgraded to Windows 10, now Neat no longer works correctly. So you go online to try and fix this, and you now must upgrade to a cloud based system... NOTHING BUT CRAP!!! I have no interest in putting ANYTHING in the "cloud". Great name for a server somewhere... Who knows where??? India... Japan?? Netherlands? NO THANK YOU. I want my information with me. Neat needs to get a solution for a driver that works with Windows 10. We paid for software to work on a computer... when you purchase a bike, car, radio, phone, etc. and for instance upgrade the tires, it doesn't mean your car no longer works... geez guys... so many BAD REVIEWS ON HERE... PLEASE GET THIS FIXED.

A lot of people here complain about the fact that it suddenly became a subscription-based program — totally agree with them. But I am one of those weirdos who appreciates a good program and I started paying, not to lose the convenience and routine. But after one year of payments, I open the program and guess what — It doesn't support the old Neat file format ndx, i.e. No way to import an old file into the new software!!! What I did: I found the old software, installed it, imported the file, paired it with the Cloud, uninstalled old, installed new software and paired it with Cloud. Hooray for the ease of life brought by Cloud (<- sarcasm).

They make you sign up for an $80 - $250 a year subscription plan to download and use their software to scan your documents. The plan automatically renews. They shouldn't make you pay for their software on a monthly or yearly basis. This is absurd when you just want to scan your documents and move on.

My Neat scanner has a scuffed transparent protector over the lens and now has a dark streak every time I scan. I've looked for parts everywhere but I don't see any replacement parts? Why don't you sell replacement parts?

I needed a scanner and I found Neat scanner online at our local office supply company and ended up buying it. I use the Neat Scanner mostly to scan documents and store them in the computer. The scanner will scan to the Cloud. However, I had a problem with my scanner and I wasn't happy at first, but their customer service team went the extra mile to make sure they'd fix the problem and sent me a new scanner. Great customer service.

I bought this scanner several years ago to use at my own leisure to scan documents of all sorts in order to clear up paper from my desk/files/etc. Since I haven't used it in a little while, I decided to try and download the latest software only to find out that I now need to pay for what I've already paid for from the box, updated software. I understand the cloud based service, but it's not something I'm going to use on a regular basis, so it defeats the purpose of paying minimum $79.99/year or $7.99/mo. I originally purchased a product to scan items to my computer, and never intended on going to a cloud based system. Now I feel that I'm being forced to use the cloud based system. I don't have time to use this on a regular basis, and want to use it at my own convenience. Being forced to pay the monthly/annual fee financially doesn't make sense for me. I'm not going to sign up, then cancel "at any time", to start up again when it's convenient for me.

I have been struggling with my software for six months since upgrading to Sierra. I have spoken to many people at Neat over the last six months and today finally connected with Ivan and Arnold. Ivan assured me I would have success "this time". I waited for over 60 minutes on hold but finally got Arnold. Arnold worked on my PC for over an hour downloading and uninstalling and reinstalling and finally got my system to work. I was about to cancel my Essential Plan, but thanks to Arnold, I am remaining a customer. He made the difference in me continuing as a customer or throwing the Neat system out of my front door. Thanks Arnold for giving me the confidence I needed to trust NEAT again.

I purchased a portable scanner for personal as well as work use. It worked great. I paid FULL price for it and downloaded whatever it said to download. Loved it. Then suddenly it just QUITS and after following all the "delete the software and reinstall" mess, I find out that I have to pay each month to use a product I ALREADY bought??? Like bought as in... paid for in full? Not rented? Not using for a little while? Nope, bought. So this would be the equivalent of me purchasing a dress and then being told I have to pay each time I wear it. Or paying full price for a watch and then getting a message on it that to use it, I have to pay $80 minimum per month for it to stay wound. This just reeks of extortion and fraud.

I use the NeatDesk every day mainly for scanning and emailing things. I don't like a lot of paperwork so I scan something almost every day whether it's a bill or a receipt. When I upgraded to their Neat Cloud two weeks ago, I had to call customer service, and it was probably the best experience I've had with a help desk. The woman that helped me, Dolly, was amazing. She went through everything, went over and above what she needed to do, followed up with me, made sure I knew how to use it and told me when there was an issue and gave me a ticket number and all that stuff. There's some sort of a bug that they're still working out, but it seems to be working now. I'm in the software business so I understand that software has problems. But how they handle anything like an upgrade or customer support issues is the best in the industry.

I've been with NeatDesk for a long time. I go all the way back when it was first created and only available with the little chrome receipt scanner, which took a whole minute to scan one receipt. But it was cute and at least I had the information stored. Then they upgraded the portable scanner and came out with the desktop scanner. I've had both their series. I use it every day now. I wasn't using it every day at first because it was still a little slow even with the 5.5 version. But I am a type of person that backs up on an external hard drive and it was taking so long. There was also no support all of a sudden on 5.5 so I had to pay for the subscription for Neat Essentials although I was reluctant to go to the Cloud. I haven't upgraded to anything higher than the ND-1000 because it serves my purpose and there wasn't that much of a feature change other than getting a few more receipts to scan in one time, which I haven't made the decision.

I bought a Neat scanner specifically for Mac in 2012. Back then you have to pick. PC or MAC. It was not cheap. I bought it at an electronics BOX STORE. The scanner worked from then until approximately 6-8 months ago (maybe longer, maybe less. I don't use it everyday). I assumed I was doing something wrong. Didn't have it plugged in correctly, didn't have paper loaded correctly, needed to clean scan bar, or any number of USER ERRORS I needed to investigate. In the mean time I just started using my scanner on my PC, one page at a time. When I got around to it, I finally found the problem. NOPE! NOPE! NOPE! The problem is now NEAT wants me to start paying for software I have already paid for. Bad form Peter Pan.

I purchased a Neat scanner a few years ago (2015) and finally set it up a few months ago. Their software said you could still use it for free without purchasing the unnecessary cloud software package they're pushing people to pay for, so long as you downloaded the legacy package, which I did at the time. I used it for a while, storing business cards, etc., but now it won't log me in unless I agree to pay - I get a screen where I put my e-mail/password and then get the "your free trial has expired". When I delete the software and go download the "legacy version" from their website, it asks me for my e-mail/password to even download it. This means I have no way to access the information I entered when it was supposed to be free to use.

I use Neat desk twice a year for scanning my receipts and strictly for home use. My only concern is that when the computer updates now, what happens is that I forgot all my files saved on the Neat server. My computer got updated to Windows 10 and the only way I could repair it is to get rid of programs that didn't come with it and one of those was Neat. So then, when I tried to retrieve my Neat files, I was told that I had to sign up for a monthly account and a new software before they would retrieve the file.

What is now the legacy software worked fine. Neat then jumped on the bandwagon of only supporting cloud based software. For the "privilege" of paying an annual subscription, versus just buying the software previously, we now have an inferior system. The cloud based functions are much less manageable than the previous desktop software. In addition, despite having 6 or 7 months to update to support Sierra it is still crashing frequently. So we now have a system that is unstable, has less features, is more cumbersome to use and costs and annual fee in the bargain. I gave two stars because I have had pretty good support from the email support team although their hands are tied by limitations in the system. At the very least Neat should give users of the cloud based system who have Sierra as their operating system a rebate on the current year's annual subscriptions.

NeatDesk had so many issues in the beginning that my secretary and I spent hours into trying to get it to work and it wouldn't so we were very dissatisfied. But at one point, my secretary was able to get through to them and Neat offered some assistance that helped but then work and life had taken over and we haven't been able to get back to it.

I have owned my Neat NM1000 for a number of years and it worked perfectly on my Windows computer. However I have now changed to a MacBook Air and there is no software for me to install unless I subscribe and pay. I do not want it in the cloud, just want my receipts and scan to my Mac. Absolutely useless to me now, might as well throw it in the trash. Thanks Neat for nothing.

I bought a NeatReceipts scanner to scan in business receipts but shortly after I bought it Neat started forcing users to use their BS cloud-powered service. Receipt scanning isn't a cloud-based activity. There is ZERO reason to use an online service to scan your receipts too. Their old legacy software (no longer available on their site) had a lot more functionality for cleaning, cropping and straightening receipts. The new "Cloud-Powered" piece of crap software doesn't. It is so frustrating to use that I have given up on it and am on a hunt for a third party scanner software solution. If I can't find one I will throw the damned scanner out and NEVER buy a Neat product again. I also HATE that the Neat software full screens itself all the time. Really?!? NOTHING else on my computer is as important as you!? Remember the damn screen size I set for you and stick to it!

I purchased the Neat scanner a few years ago after making sure there would be no charges for using it after the initial purchase. I was happy with the product until I found out that I would now need to purchase a subscription in order to use the scanner. This is so wrong. I paid full price for the product and the software. Why is The Neat Company allowed to extort money from people who already bought their product? I cannot believe this is legal.

This company has successfully taken a great product with their legacy version and turned it into a mediocre product at best with their cloud app. The reports portion does not give you what you need often times. It is slow and cumbersome compared to the previous version. They hold you hostage with the subscription-based access to your images. This company has gone from a great business tool to a total incompetent useless scam.

I've had a scanner a long time. It works ok after you get the software installed. But I had to reinstall the software on a different computer when my old one crashed. - YOU CAN'T USE THE SCANNER until you fill out a long registration and then YOU HAVE TO LOG IN TO USE THE SCANNER?!!! What kind of deal is that? I bought the scanner... I just want to use it... I shouldn't have to log in to your system to use it!! I'm throwing it in the trash can and going with a different brand!

I have a Macbook with Sierra installed on it. This came out in September of 2016. You would think that when doing a update that the last two operating systems would work with their hardware software combination. I bet they would never release this if it had the same problems on windows.

Jansen ** was very personable, polite, and helpful in solving my problem. I had the Essential Cloud Plan but my scanner would not function in this program. She asked what my model number was for the scanner I was operating. From there she asked for permission to take control of my computer. Which I had no problem and she sent me the link for her to get into my computer. Within 10 minutes she had my scanner operating on my computer in the program downloaded from Neat.

I have owned this for several years. The software was never great and the customer service was always poor. Scanner did what it was supposed to do though. I recently attempted to use my scanner for the most basic function, to scan, and realized I no longer could. Neat has literally made it so that you cannot scan paper and store it on your computer without paying a minimum of $95.88. I would have never guessed this was possible. I hope someone initiates a class action lawsuit. I just ordered a Fujitsu who by the way had a customer service agent on the line with me within 30 seconds of my call.

I purchased a new NEAT scanner after reading a bunch of negative reviews online, simply because I have purchased previous versions of the NEAT scanner. The product and software which has a good OCR engine, performed very well over the last few months... until my subscription ran out. Now, I can understand NEAT Company wanting to create a bigger revenue stream, even though customers like me are typically loyal to a well-designed product. But, when I no longer have access to the receipts I scanned into the system before the subscription expired, I take exceptional issue with this.

I purchased a Neat scanner ND-1000 software and have been using it for a few years. I had to purchase a new computer, I have the disk from when I purchase the neat scanner to load on my new computer. The software will not allow me to load it on to the new computer, so I called neat support. Neat support said they no longer support the software however they will sell me a service for over $7.00 month. So if I don't buy the new software I can no longer use my neat scanner. When I purchase the scanner I didn't have pay a monthly charge, this sure does sound fair to the consumer.

We bought the Neat Desktop ND 1000 in 2015. It worked fine at first but now we are struggling. Started to have a pop-up window that made scanning so frustrating. When I went to the website to try to find support to fix that, I found out our software has an "End of Life " status and it will no longer have ANY support. Still if I wanted support, I need to pay for a plan!!

I signed up for Neat Cloud Service. I used a card I almost never use. 4 day later a $1 charge appeared for the neat company AM 4:40 then 10 minutes later $10 dollar charges 20 in a row happened until fraud protection shut it down. I gave my card info to them and it was used by some employee. Think about this before you give card info to them, I hope their cloud is not open as well?

Neat started off great, I just wanted a smart scanner to help organize things. I have a Mac and the program worked great until they decided to get rid of the software only program (that works) (Legacy is the biggest joke ever). You can't get help and you can't download a program that works/updates/finds your scanner without paying for their online subscription. My $100+ portable scanner is useless garbage now. I despise companies that trick you into subscriptions. I won't do it. I'll trash my scanner, because I refuse to pay money to sneaky shady businesses!

The company unilaterally decided to end the life of the software and scanner I purchased back in 2012. They made me upgrade to a cloud-based subscription plan, which I did and started my monthly payments. Unfortunately, the scanner didn't work correctly with the new version. I had to re-install the software and drivers numerous times, just to find out that the next day the scanner will not respond again. I tried to downgrade to the old (legacy) software again, but the program couldn't start and Windows was shutting it down immediately.

My NeatDesk never worked. Not ever. NEVER. Calls and emails were no help, because Neatdesk was interested only in putting me off until I gave up. Which I did. My Neatdesk never EVER worked. It has never scanned a single thing. We paid hundreds for this ridiculous doorstop. They acted like I was a novice computer user, and that I must be the problem.

I've had NeatDesk since 2011 and I utilize my Neat Scanner to keep track of my business expenses for tax purposes. I send the tax information to my accountant and I also scan in my business receipts. I use NeatCloud on the go and it's very convenient, except that it uploads the entire program into the Cloud. And when I charge something, it takes time for it to download the information to my phone or access it.

I have used Neat Desktop for Mac since 2009. They stopped our ability to use Desktop and I do not want to use the cloud version but am forced to. Neat Receipts Cloud was sold to me as a working software in February. It does not. In converting files to the cloud based version, I was communicating with Neat for over 60 DAYS. Customer service person named Jansen was useless and beyond frustrating. In the end, the software continued to crash. She finally told me on March 20th after over 36 hours of non-stop attempts to convert that they are upgrading due to this problem and that the fix should be done by today, March 31, 2017. It is not fixed. It is Friday. And, it took days to get to the 36 hours of conversion because of Neat's very poor customer service. The worst is the fact that I do not think the IRS will accept my excuse that Neat is a non-viable software and the tax returns are due very soon...

When I began with Neat several years ago, it was a great company. When I needed technical support, I could reach people who were knowledgeable and who cared about customer satisfaction. During the last year, things have changed in a dramatic way. Technical support assistance is shallow and there is so much background chatter that it is very difficult to hear and understand those providing support. Even the client identification process is barbaric, creating great frustrations as they review the same, long list of questions instead of devising a meaningful, but simple, client ID process, including utilization of caller ID so that the support person begins the conversation with the account screen open to the account assigned to a particular telephone number.

I'm currently looking at other scanners. I'm so disappointed in this scanner. I'm in a time crunch to scan receipts and this will not work with my MAC. I tried the scan by phone and it won't upload. Neat told me they'd have a fix by the end of the month, it's here and they don't have a fix. I will not recommend them to anyone.

Long time Neat customer here. I am not the person that typically reviews products, however this company continues to win the "worst software" award each year in my book and I have finally had enough (I'm a Mac user utilizing Neat's online Essentials software). I've recently started paying for the service and customer service support over the past year. The software is so buggy and continually crashes shortly after launching the program that there is zero reliability. This has been a consistent problem over the past 1 (ridiculous for a paid software). Any tech support takes forever (must be understaffed or 2). Other people are experiencing my frustrating.

I purchased the cleaning cloth from Neat and it damaged my machine. There is a wide multi colored stripe down the page. So far it has been impossible to get someone from Neat to help me.

I had been looking at the Neat machine and contemplating buying it for at least a year. My sister in law had one and told me she really liked it. I finally took the plunge and purchased the Neat Connect WIFI. After purchasing the Neat Connect, it stayed in the box a couple of months before I finally set it up. My assistant scanned my business cards and it seemed to work well for about 3 months. I am extremely disappointed with this machine. Every time I try to scan a document the document gets stuck and I cannot use the machine at all. I tried cleaning the roller but nothing works.

I would like to say the only thing that is great is the hardware itself. The scanner is fantastic. But the functions on it are not. Everything scans it is the software that is the problem. I am going to be returning my Neat scan connect to Sam's where I bought it. If they would make it so you can wifi scan to your computer on the network and not have it transmitted over the internet, they would corner the market. I LOVE the duplex scan. But again the only thing that actually works is using it to send to their cloud service. I don't want my documents to be on the cloud. There is no option to easy put it on my network drive as the software does not allow you to do that. Also when you scan to your computer multiple pages that are 2 sides and have it set for combined it will put each page as a separate file.

Neat is selling a product to Mac users that is unusable due to a software issue. They are not telling their customers or potential customers about the problem. After 7 years as a customer I received no notification that the problem existed and have not been able to use the product for months.

As a small business owner and in IT Project Management, I find that a company with so many poor reviews would still be in business. Probably because they got people, including me, hooked and dependent on this software, and then converted to a cloud based, monthly subscription. Hearing the calamity that the conversion caused, I remained with the desktop version I started with in 2012. The support is complete trash, as I've spent half a day being led in circles by an automated voice asking to spell out my email, and she kept having errors as slowly as I spoke. It only directs you to the site, where the online chat is totally useless; just a spinning wheel.

I've been a Premium Neat Scanner and Cloud service customer for a number of years, quite happy with the product and the service, until the last month or so. I simply wanted to upgrade my scanner to a newer one, so I ordered it online through my website portal, and all appeared good. About a week later, I hadn't received it yet, so I looged in to check on the order and it said it was in "fulfillment," so I just assumed it was in process -- not a big deal.

I upgraded to the cloud based Neat Essentials software in December. Since that time I have been totally unable to use Neat. The software crashes every time I use it, in a matter of seconds after opening the program. Even the legacy software now crashes all the time. It can take me an hour just to scan a single sheet. I have talked to technical support for hours - I have had email and live chat conversations with technical support. All anyone can tell me is that the software is not compatible with the Mac OS X Sierra but you're working on it. I do not understand why it is taking so long to deal with the compatibility issue. I am thinking of cancelling my subscription because I feel like I am paying for NOTHING.

Once I was able to reach an agent things went "WELL". Getting to an agent was another story. It was extremely frustrating. Too much telephone ROBOTS. It took me 6 times to try and get an agent on phone. Not good. Your Robot kept directing me to your internet web page. I am in my 80's and am not too technical.

I spent most of Tuesday afternoon trying to get in touch and when I did I was given the wrong information until yesterday after I had paid $70.00 so I could speak to someone. My wife was considering buying this system, but she has changed her mind after my experience. I was talking to a foreign person that I had a hard time understanding and there was so much background noise and an echo that I could barely hear. I love the machine but dislike the lack of service. This is fair and the truth.

Neat Connect Home Office Edition - I purchased this unit over three months ago for simple purpose of organizing by receipts, business cards and invoices. I am "old school" and do not use the "Cloud". All I want to do is scan and save on my computer, After three months the scanner is useless. It will not let me sign in or access any of my scans. Apparently I received three months of free Cloud use - which I never used. I have tried to contact NEAT in every way possible. No phone number - no e-mail address available. There is a place where you fill out a questionnaire which I did - but guess what - no send/submit button.

I've had my NeatDesk for over a year and for just about the same amount of time the scanner and software has not worked. Neat has given me the runaround countless amounts of times and I have spent HOURS on the phone and on remote sessions with their tech support - it still doesn't work. To add insult to injury, Neat has charged my credit card twice during the time the scanner hasn't worked and refuses to refund the money. They claim the new Mac update causes crashing of their software. So now after months of receipts have been stored onto Neat which took days/weeks to complete and enter information on, the scanner just doesn't work and they literally have nothing to say to me. It seems like a scam. Very bizarre and extremely infuriating.

I've been using Neat since 2007 and my recent experience lasted three weeks. My laptop was dying so I had to change computers to one with Windows 10. I was on Neat Legacy and my files are 26 gig strong and I got a lot of files and receipt on it. But moving them across didn't go very well. Contacting them initially did not go well because I couldn't get people going to realize how bad my problem was. It took me a little while and took time out of my business. It took some real effort on my part with going into chats, calling them and sitting on the phone.

Purchased product to file paperwork and tidy up my home. Can't log in. Tried to contact support for information since I desperately need some documents. Customer service refuses to help unless I purchase premium package. And no guarantees that they will help if I do. Company not responsive. It's a great idea but this company sucks.

BEWARE - This company is NOT PRO CUSTOMER! When I upgraded my Mac OS to 10.11 El Capitan, I could no longer use my Neat Scanner. For some reason the new OS & Neat Software did not work together. The Neat company knew of the problem and published a work-around on their website. I've tried the work-around with no success. I have submitted multiple support requests, they always point me back to the same work around that DOES NOT WORK!! With NO ability to directly speak to this company, I am left in the Lurch!

When I first got the Neat scanner, I loved it and it was really good. It's this great place which is easy to access. And I’m not a real computer geek kinda guy because I just turned 67. My brother actually got it for me because I retired from American Airlines and was gonna try to get organized in my home. I just put millions of things in there. Once I put files in, I felt like it's now safe to just shred it. Then I moved, so I didn’t deal with it for a little while and just set it up again recently. Somehow it compressed into one file, so I have to go in, reload everything and try to separate the files out. And then create sub-categories again. I don't want to lose what's in there, but it’s gonna take me forever to try to reconstruct it. It’s just mind boggling and I’m having a really hard time with it right now.

My employer has been using this software for 2 or 3 years. The former office manager had a pretty good experience with it, as did I in the beginning before we had to purchase the cloud service to be able to continue to use the program properly. The cloud service was purchased on 2/7/17 and what I thought would be a normal syncing process began. The process was ANYTHING BUT NORMAL. After many, many chats, emails, and phone calls my syncing process FINALLY completed today 3/9/17, yes 30 DAYS LATER.

I purchased this new Neat Connect Scanner to replace an earlier version of Neat Scanner which I absolutely loved. The transition from that one to this one has been a horrific experience for me (until today). I have spent many, many weeks trying to get this to function, and trying to get help, via email, chat, telephone, etc. I was truly ready to pitch it and get something altogether different.

I have a Neat scanner that I wanted to start using for scanning business cards and uploading the info to Excel. I used the chat option on their website for info on the 30 day free trial and get some validation that the functionality would meet all of my needs before purchasing. Not sure if there was a real person at the other end of the chat. Response was unacceptably slow, canned responses not answering my questions, and no free trial available unless I committed to purchase of the full plan and a assurance -- not in writing -- that I could cancel within 30 days for a refund. My customer experience with Neat sales/support was so poor that I have no confidence in doing any further business with them.

I have been a Neat subscriber for a couple of years. I love the concept of NEAT but the product does not work well with MAC and constantly crashes. Since MAC's latest software update to Sierra, the NEAT product is terrible. What is worse is getting their support. Most of the time when you try to contact them (if you're lucky to get a live person) there always seems to be a communication barrier. The other day, they changed over my files because I had to change my email address. This process was done with them accessing my computer and when the rep was done 3 hours later, the program no longer worked. After calling multiple times, they told me first I need to purchase phone support. I was incredulous. The rep did something during the 3 hours using my computer and now I need to purchase phone support to get it fixed??

I am using a Neat scanner at work and until we upgraded to Windows 10, it worked fairly decent. Sure it jammed once in a while, but it wasn't too bad. After we upgraded our computers however, this scanner has become my greatest daily frustration. When I went to upgrade the operating system on the scanner to be Windows 10 compatible I learned that the Neat Company has gone to a cloud based online business and will no longer support the desktop versions. Okay, no worries, I'll just upload the latest version and start searching for a different brand that doesn't force you to put your documents in the cloud. But wait! They claim to not require an online account. It even says on their website that you will NOT have to set up an account, but that is a bold faced LIE! In order for the update to complete installation, you HAVE to sign up for the online account. They have a 30 day free trial, so I decided to go that route for the time being.

You must subscribe to their online service to use the scanner. The legacy software does not work and is not supported. Of course they don't inform you of that when you buy it. Total rip-off. The legacy software, Ver 5.7 does not work even when installed on a fresh clean install of Windows 7 or 10. Therefore when the "trial" ends you are left with lost scanned documents that you cannot retrieve. My Advice DO NOT BUY THIS DEVICE, even if it is free.

I bought a Neat Receipt scanner that I used on and off for years. It was a decent product, that was as good as you wanted to make it. If you put in the time it was worth it for tracking purchases and maintaining receipts. I dusted it off a couple of months back to start using it again only to find they switched their business model. They no longer offer any option to keep your data only on your personal computer. EVERYTHING has to be done through the cloud, and there is a never-ending subscription fee. So not only do you have to spend hundreds on a scanner, but you have to pay no less than $70 to keep using it and maintain access to your files.

I have used this service for years running a small business, the software itself is always breaking down and getting help is a nightmare. Contacting Customer Support by phone is nearly impossible even with the upgraded (costly) service package. Plan on spending 30 min to 2 hours waiting for an online tech to get to you then you can expect the exact same advice, "Uninstall the program then reinstall it,." I know this procedure by heart and it's the first thing I do, but they will insist that I do it again. When it doesn't, you are stuck sending emails back and forth which sometimes means days before you are back up and running.

We use the NeatDesk scanner every day. We use it at home, but it's for all our receipts, tax purposes and reports at the end of the year. We scan things from our mobile devices, we email to it. There's a variety of channels that we can use to get stuff into it and we use them all. But it’s very difficult to get tech support from them. We got tech support for a couple of months after we bought it then later on when we had problems, there's almost no way to get a hold of anybody. If I go in the chat service, I can be in the queue for an hour and if I don’t respond quickly to each question it closes on me and I have to start all over.

I purchased a week ago and still don't have it up and going. Suppose to come with 30 days of support but it's in another company and they cannot speak english well nor can they connect to my computer to see the issue. Emails result in auto responses and after a day you get excuses and no help. I have gotten it to work partially but the biggest part of the system, the scanner, won't work and after a week of phone calls, emails, attempted chats and even FB messaging... I am no further ahead and still cannot use the software. It is really sad and frustrating at the same time.

My wife and I have a restaurant and we used Neat primarily for invoices and receipts but I don't know what all my capabilities are with it. As far as what I'm using it for, it's off the charts. Customer service was good and extremely helpful. Although they prefer that you email them than talk with a live person and let them get back in touch with you. I'm thinking about getting the scanner component than the portable one because there's a lot of paper my wife and I use and I'm just starting out a rental business. I'm happy with Neat, but if I can use all of its capabilities and knew exactly how to use it or learn to use it, I would recommend them to a friend.

Just so everyone knows, the Neat company has the worse customer support. I have been using this scanner for about 7 years on a daily basis, and as far as any support or anyway of getting hold of anyone at this company it is absolutely impossible. They don't give any support to Mac users at all even when they tell you that it works with Mac, it did at first and they were great at first also with support. But now they want you to pay monthly to be able to use a scanner you purchased and with no support to Mac users when you upgrade your Mac to current versions. But they don't upgrade their software to work and want you to pay for none support and a monthly fee and still not being able to use the scanner and having to pay at the same time.

My husband felt like I needed NeatDesk so he got it for me. I had it sitting here for a while and was resistant to it at first, but I now use it almost every day. I get a bill and I just feed it in there and I have everything I need at my fingertips. I have two businesses and I keep both my business and personal records on it. I love how it scans everything and I enjoy not having all the papers here and having them all in one place and not having to go scramble for it.

NEAT 2016 DOES NOT PROCESS SCANNED DOCUMENTS IN TIMELY FASHION. 2017 Neat user with a new 2016 desktop with Windows 10. This program WAS purchased in 2013, and worked just fine until UPDATE 2016 was installed by the NEAT COMPANY. Every week since the update, I have had nothing but frustrating issues. So here are the most frequent issues: FIRST: Scan the document, WHICH quickly scans 1 single document or up to 15 documents. However, processing the documents WILL take a long time, sometimes (lately Daily) the computer shows a circle rotating up at the top of the computer screen, stating PENDING. This Pending status may take 1 minute up to unknown!

I had been with Neat for 5-6 years. Initially I found it to be a great company. The software worked well. Did have problem with hardware which they solved. I was able to get help online and tech were great. Then they changed. Now you can only get help with the premium service which you get a certain amount of free help then need to pay extra. After getting frustrated trying to get service, I purchased a new scanner which also came with premium service. I have had it about 4 months. I have an Apple and it still is not operational. When I try and get tech help, it is a frustrating process, only to find that they're still working on bugs for Apple products. So my files are piling up waiting to be scanned. I no longer feel this is a great company. :( I would happily send my order number, but guess what, it's in the Neat folder.

I have used NeatDesk successfully for over a year. I disconnected the scanner and stored it for a few months. When I took it out of storage and plugged it back into the computer, it loses connection with the computer. I was told by Neat to purchased and install the newest version of software and I have also reinstalled the drivers. The software sees the scanner connected at first, but when I press the SCAN button, the lights go off of the scanner and the software program says now "There are no scanners connected". The lights on the scanner are dimly flashing. The last email I received from Neat was regarding warranty information. I do believe this is not under warranty anymore, but now I have new software and no scanner.

I have been using Neat for a couple years and am extremely disappointed your company has not corrected the unstable software. There seems to be no rush on your end to solved the issue with it being unstable. I was told that the issue was with my scanner so I went and purchased a wireless Neat scanner which corrected the driver issue that you have not resolved but not the software issue. This has been going on for almost a year and get nothing but the runaround and broken promises. I should not have to run 2 operating systems just to run your unstable software. Very misleading advertising from your company stating that you work on Mac when in fact it's not usable at all. Disappointed customer in Wisconsin.

I purchased the annual premium plan from Neat. They received my payment but the software won't work and I can't reach anyone by phone. I either want them to contact me and fix the issue or I want my money back.

I love NeatDesk and I use it everyday to scan my documents. However, I don’t like the changes that they've made. I like the idea of using the Cloud. But since I have limited internet, I can’t have it going all the time and I can't link on it. I'm utilizing the old version right now and I have satellite internet. I have extra bonus bytes of data that I can use before 8:00 am. So I get up early and I sync to the Cloud. But I always get this error message and it says it didn't sync completely.

I loved them when they first started out years ago. Everything was flawless. I had my accountant hooked too and a few other friends bought the system. Were they sold? New people lost touch it seems. It appears they are using some farmed out customer service company they are a DISASTER. Nice staff but powerless to resolve anything. I was promised free phone support for 30 days so I was really pleased. I received an email with the phone number but my package wasn't included. Now I'm trying for a refund and writing here.

I purchased my 2nd NeatDesk in 12/2014 as a replacement for the first which failed after 2 years of use. The software had worked well, but the scanner failed. My current scanner worked well until Apple updated its software to MacOS Sierra 1 1/2 yrs ago. In all this time, Neat has failed to come out with a permanent fix for the incompatibility problem. Neat developed a work around which is frustrating and time-consuming. I can work with the scanner for 10-15 minutes when I'm lucky and then I get a message that the scanner cannot detect any paper. I turn off the scanner, try again. Same message. Then turn off scanner & quit the software program. Bring everything up and it works again for a few minutes before either crashing or giving me the same cannot detect paper message.

SYNC error... 10 days trying to find someone in this company to solve a data error. Hours and days waiting for support. First I sent a mail with the error log attached... no answer. Then, I tried to use the Chat... 3 to 4 hours to be online with someone. Once the Neat Tech is connected he disappears... Impossible to solve a problem with a troubleshooting methodology. The Tech just propose to erase or reset your account and then start a new DB!!! All the history and the files correctly ingested... direct to the Wastebasket! Not believable!!! One week later the problem is still not solved...

I bought a Neat scanner five years ago. It was one of the best purchases I had made. Unfortunately, the latest versions of Mac OS have rendered the software useless. I hoped that by purchasing the Neat Cloud service, which gives you access to the latest versions of the software. The software crashes all the time, and repeated attempts to troubleshoot with support have been unsuccessful. I can't speak to Windows users, but if you have a Mac and have taken advantage of free OS upgrades since 2012, you should avoid Neat at all costs.

I have had the neat scanner and software product for over a year and have only once been able to scan receipts without the software indicating that the paper could not be detected or that the content could not be analyzed or that the software just shut down. I would have rated the products a zero, but there isn't anything lower than a 1.

The scan button will not work with us pressing off the program when it's open and prompts us to press. Indicates there's no paper. There is. I watched the tech opening Image Capture, so, I've done that a couple of times - but it's a hassle. What's going on? Is it because we have a Mac?

No customer support, system crashes within a few seconds after launch. I've spent hours trying to install and uninstall my Neat driver and software to no avail. I spent HOURS trying to navigate the site to find a way to reach customer support. I had chat with Alexa yesterday after waiting for nearly an hour. System crashes acknowledged but even though OS Sierra was released to the public domain 20SEP2016 still no stable software build. Advised by Alexa to "Please scan to Neat Cloud (wireless) for the meantime while we are working on this." Piss poor overall experience from someone who used the legacy hardware and software and raved about it to anyone who asked.

I had been a customers of Neat for four or five years. I'm a 63-year-old man and once I use this stuff around here and on my different programs, I get used to them and I don't have any troubles. But six or nine months ago, they went to the Cloud and since then, that thing has never worked like the original one did. It was totally a different system. Also, it got to where the paper was sticking in it, jamming up every time that you're trying to use it and at one time, I had two or three months’ worth of invoices all laying around over everything that I was needing to get used in it. It just wouldn't work. Up until they went to that Cloud, that thing was perfect, you couldn't ask for anything and I recommended it to several people, too.

13 months ago my computer got a virus that wiped out my operating system. We had the computer wiped and rebuilt with Windows 10. Interestingly, it took me that long to need to use my Neat ND-1000. I found that the software was not uploaded and then discovered my cd was missing. So I contacted Neat and they said that Neat no longer supports software for my 2 year old product. What? They want me to buy a new unit that uses the Cloud. I think mine did also. Anyway they sent me to a "Legacy Software" page on their site and I downloaded that software. It doesn't work. I called my computer guy and he said that the driver wasn't included so I downloaded that. Software still doesn't work. Tried contacting Neat again and frankly, they don't give a damn. So will I ever buy another product from them? Hell no! And, I suggest no one else does also. Terrible customer support.

All of the reps have been wonderful, but I'm still having many problems. The Sync keeps failing, the Orange app says another scanner is in use, I've made 3 phone calls and I've wasted so much time. I don't care. I'm using the original app I've had for years. The rep said I could use them both, not so.

I have been using the Neat Scanner for the past four months. The scanner and software worked great for the first three months. However, the software has been crashing and not processing our documents with increasing frequency in the past few weeks. We went through great expense to get this scanner and we only need it to scan patient charts into a secure cloud. We do not need any of the special features that Neat advertises. How is it not possible that we cannot contact Support without purchasing a subscription plan?

Terrific system and your East Coast tech staff is pleasant to work with. However the lack of the IT group to find a solution for the online software is killing the deal for me which makes me very unhappy. The desktop version seems to be immune.

I had the most wonderful experience with a representative name Jeno. He should get a bonus or a raise. He handled my problem like a pro. Got the program working and showed some of the highlight of using it. It has made my life a lot easier. Now I am more excited in keeping the program.

Terrible service. Have had Neat for many years. Started off great. Worthless now! Stay away from them. They offer now service to users. They charge for worthless cloud service. They made the system much more difficult to use. Worthless!

We were very impressed and happy with the lady who helped us with our Neat machine. She was knowledgeable, patient and nice. She spent time with us, making sure our Neat machine was working correctly. She even called us back to see if we were 100% satisfied. Keep hiring these type of employees. We love our Neat machine. It keeps us organized.

I love the Neat program and scanner. I would like to see the total in each column brought back. Once I was able to get ahold of a representative the transaction went smooth. I wish that a representative would be more available at the time you call. I know you have a website to address my issues but it would be nice to talk with someone without feeling you will be charged.

I have used (AND LIKED even though the OCR program is quite inadequate) the Legacy software since about Aug 2015 on a MAC. Software upgrade was committed to accommodate new OS--to make NM1000 scanner be recognized. Didn't happen. Got notice that Legacy software would no longer be supported. I have tried many times to get answers to my questions about functionality of new cloud based version given my circumstances--even finally bought new subscription to get 60 day phone support (to get my answers in order to decide if I even want to continue). That was 4 days ago, still no workable phone number. Have spent several times in Live Chat queue as #0--(for 30+ minutes) and no answer. Do not understand what the problem is and I'm getting no answers. Still hopefully waiting for some answers before I abort completely.

We had problems at first. We were not aware that there was an upgrade on the software. After multiple calls to Neat letting me know about the problem we were having, they were able to help us out. Once the upgrade was made to the Neat Scanner, the process went very smoothly.

ND 1000 was a gift from my daughter a few years back. She paid a hefty price for it too. I tried to install right away and ran into problem after problem. Talked to support more times than I care to mention. Gave up after no success. Thought I'd try again, thought that maybe they had upgraded the software or something. Still no luck and now you have to pay to get support! Worst company I have ever dealt with. I tell all my friends and business partners do not use Neat products. Very bad support and crappy equipment. A company that does not stand behind its product.

I used the Neat Mobile, got the NeatDesk, and then the NeatConnect, and like these products, so far. I saw that I could take the mobile unit, hook it up to the laptop, and scan in important information that I picked up when I was on the road. I scan in my insurance applications and then fax them as PDF to the company. Also, there is ease in scanning in receipts. All of our stuff are either in the Cloud or on the thumb drives; the potential to be able to use Neat Cloud in the future is going to be very good. There's a lot more I can learn to do with the software, so I'm looking forward to that benefit.

It has been absolutely horrible. I spent over 4 hours today calling various numbers only to be hung up on by automated services and directed to websites that do NOT work. When you try to but in a claim it gives you a form to fill out but the form goes NOWHERE. In other words, when you fill it out there is NO LINK to EMAIL it or send it to the company! Finally frustrated and out of ideas I contacted the SALES DEPARTMENT via a live chat. I got someone named Rose Ann who said she couldn't help me but that she would file a complimentary claim (Number **) and someone would contact me shortly which of course they did not!

I use your system faithfully running a multi-million dollar business, so I have a lot of invoices and documents I scan. I now need to export a large amount of them to provide to lawyers and the IRS, but I was only able to find the option to do it individually, this wouldn't work for me because it is over 1,000 individual documents. I spent the $50 to get phone support, what a waste of time.