The Neat Company Reviews

A lot of people here complain about the fact that it suddenly became a subscription-based program — totally agree with them. But I am one of those weirdos who appreciates a good program and I started paying, not to lose the convenience and routine. But after one year of payments, I open the program and guess what — It doesn't support the old Neat file format ndx, i.e. No way to import an old file into the new software!!! What I did: I found the old software, installed it, imported the file, paired it with the Cloud, uninstalled old, installed new software and paired it with Cloud. Hooray for the ease of life brought by Cloud (<- sarcasm).

They make you sign up for an $80 - $250 a year subscription plan to download and use their software to scan your documents. The plan automatically renews. They shouldn't make you pay for their software on a monthly or yearly basis. This is absurd when you just want to scan your documents and move on.

My Neat scanner has a scuffed transparent protector over the lens and now has a dark streak every time I scan. I've looked for parts everywhere but I don't see any replacement parts? Why don't you sell replacement parts?

I needed a scanner and I found Neat scanner online at our local office supply company and ended up buying it. I use the Neat Scanner mostly to scan documents and store them in the computer. The scanner will scan to the Cloud. However, I had a problem with my scanner and I wasn't happy at first, but their customer service team went the extra mile to make sure they'd fix the problem and sent me a new scanner. Great customer service.

I bought this scanner several years ago to use at my own leisure to scan documents of all sorts in order to clear up paper from my desk/files/etc. Since I haven't used it in a little while, I decided to try and download the latest software only to find out that I now need to pay for what I've already paid for from the box, updated software. I understand the cloud based service, but it's not something I'm going to use on a regular basis, so it defeats the purpose of paying minimum $79.99/year or $7.99/mo. I originally purchased a product to scan items to my computer, and never intended on going to a cloud based system. Now I feel that I'm being forced to use the cloud based system. I don't have time to use this on a regular basis, and want to use it at my own convenience. Being forced to pay the monthly/annual fee financially doesn't make sense for me. I'm not going to sign up, then cancel "at any time", to start up again when it's convenient for me.

I have been struggling with my software for six months since upgrading to Sierra. I have spoken to many people at Neat over the last six months and today finally connected with Ivan and Arnold. Ivan assured me I would have success "this time". I waited for over 60 minutes on hold but finally got Arnold. Arnold worked on my PC for over an hour downloading and uninstalling and reinstalling and finally got my system to work. I was about to cancel my Essential Plan, but thanks to Arnold, I am remaining a customer. He made the difference in me continuing as a customer or throwing the Neat system out of my front door. Thanks Arnold for giving me the confidence I needed to trust NEAT again.

I purchased a portable scanner for personal as well as work use. It worked great. I paid FULL price for it and downloaded whatever it said to download. Loved it. Then suddenly it just QUITS and after following all the "delete the software and reinstall" mess, I find out that I have to pay each month to use a product I ALREADY bought??? Like bought as in... paid for in full? Not rented? Not using for a little while? Nope, bought. So this would be the equivalent of me purchasing a dress and then being told I have to pay each time I wear it. Or paying full price for a watch and then getting a message on it that to use it, I have to pay $80 minimum per month for it to stay wound. This just reeks of extortion and fraud.

I use the NeatDesk every day mainly for scanning and emailing things. I don't like a lot of paperwork so I scan something almost every day whether it's a bill or a receipt. When I upgraded to their Neat Cloud two weeks ago, I had to call customer service, and it was probably the best experience I've had with a help desk. The woman that helped me, Dolly, was amazing. She went through everything, went over and above what she needed to do, followed up with me, made sure I knew how to use it and told me when there was an issue and gave me a ticket number and all that stuff. There's some sort of a bug that they're still working out, but it seems to be working now. I'm in the software business so I understand that software has problems. But how they handle anything like an upgrade or customer support issues is the best in the industry.

I've been with NeatDesk for a long time. I go all the way back when it was first created and only available with the little chrome receipt scanner, which took a whole minute to scan one receipt. But it was cute and at least I had the information stored. Then they upgraded the portable scanner and came out with the desktop scanner. I've had both their series. I use it every day now. I wasn't using it every day at first because it was still a little slow even with the 5.5 version. But I am a type of person that backs up on an external hard drive and it was taking so long. There was also no support all of a sudden on 5.5 so I had to pay for the subscription for Neat Essentials although I was reluctant to go to the Cloud. I haven't upgraded to anything higher than the ND-1000 because it serves my purpose and there wasn't that much of a feature change other than getting a few more receipts to scan in one time, which I haven't made the decision.

I bought a Neat scanner specifically for Mac in 2012. Back then you have to pick. PC or MAC. It was not cheap. I bought it at an electronics BOX STORE. The scanner worked from then until approximately 6-8 months ago (maybe longer, maybe less. I don't use it everyday). I assumed I was doing something wrong. Didn't have it plugged in correctly, didn't have paper loaded correctly, needed to clean scan bar, or any number of USER ERRORS I needed to investigate. In the mean time I just started using my scanner on my PC, one page at a time. When I got around to it, I finally found the problem. NOPE! NOPE! NOPE! The problem is now NEAT wants me to start paying for software I have already paid for. Bad form Peter Pan.

I purchased a Neat scanner a few years ago (2015) and finally set it up a few months ago. Their software said you could still use it for free without purchasing the unnecessary cloud software package they're pushing people to pay for, so long as you downloaded the legacy package, which I did at the time. I used it for a while, storing business cards, etc., but now it won't log me in unless I agree to pay - I get a screen where I put my e-mail/password and then get the "your free trial has expired". When I delete the software and go download the "legacy version" from their website, it asks me for my e-mail/password to even download it. This means I have no way to access the information I entered when it was supposed to be free to use.

I use Neat desk twice a year for scanning my receipts and strictly for home use. My only concern is that when the computer updates now, what happens is that I forgot all my files saved on the Neat server. My computer got updated to Windows 10 and the only way I could repair it is to get rid of programs that didn't come with it and one of those was Neat. So then, when I tried to retrieve my Neat files, I was told that I had to sign up for a monthly account and a new software before they would retrieve the file.

What is now the legacy software worked fine. Neat then jumped on the bandwagon of only supporting cloud based software. For the "privilege" of paying an annual subscription, versus just buying the software previously, we now have an inferior system. The cloud based functions are much less manageable than the previous desktop software. In addition, despite having 6 or 7 months to update to support Sierra it is still crashing frequently. So we now have a system that is unstable, has less features, is more cumbersome to use and costs and annual fee in the bargain. I gave two stars because I have had pretty good support from the email support team although their hands are tied by limitations in the system. At the very least Neat should give users of the cloud based system who have Sierra as their operating system a rebate on the current year's annual subscriptions.

NeatDesk had so many issues in the beginning that my secretary and I spent hours into trying to get it to work and it wouldn't so we were very dissatisfied. But at one point, my secretary was able to get through to them and Neat offered some assistance that helped but then work and life had taken over and we haven't been able to get back to it.

I have owned my Neat NM1000 for a number of years and it worked perfectly on my Windows computer. However I have now changed to a MacBook Air and there is no software for me to install unless I subscribe and pay. I do not want it in the cloud, just want my receipts and scan to my Mac. Absolutely useless to me now, might as well throw it in the trash. Thanks Neat for nothing.

I bought a NeatReceipts scanner to scan in business receipts but shortly after I bought it Neat started forcing users to use their BS cloud-powered service. Receipt scanning isn't a cloud-based activity. There is ZERO reason to use an online service to scan your receipts too. Their old legacy software (no longer available on their site) had a lot more functionality for cleaning, cropping and straightening receipts. The new "Cloud-Powered" piece of crap software doesn't. It is so frustrating to use that I have given up on it and am on a hunt for a third party scanner software solution. If I can't find one I will throw the damned scanner out and NEVER buy a Neat product again. I also HATE that the Neat software full screens itself all the time. Really?!? NOTHING else on my computer is as important as you!? Remember the damn screen size I set for you and stick to it!

I purchased the Neat scanner a few years ago after making sure there would be no charges for using it after the initial purchase. I was happy with the product until I found out that I would now need to purchase a subscription in order to use the scanner. This is so wrong. I paid full price for the product and the software. Why is The Neat Company allowed to extort money from people who already bought their product? I cannot believe this is legal.

This company has successfully taken a great product with their legacy version and turned it into a mediocre product at best with their cloud app. The reports portion does not give you what you need often times. It is slow and cumbersome compared to the previous version. They hold you hostage with the subscription-based access to your images. This company has gone from a great business tool to a total incompetent useless scam.

I've had a scanner a long time. It works ok after you get the software installed. But I had to reinstall the software on a different computer when my old one crashed. - YOU CAN'T USE THE SCANNER until you fill out a long registration and then YOU HAVE TO LOG IN TO USE THE SCANNER?!!! What kind of deal is that? I bought the scanner... I just want to use it... I shouldn't have to log in to your system to use it!! I'm throwing it in the trash can and going with a different brand!

I have a Macbook with Sierra installed on it. This came out in September of 2016. You would think that when doing a update that the last two operating systems would work with their hardware software combination. I bet they would never release this if it had the same problems on windows.

Jansen ** was very personable, polite, and helpful in solving my problem. I had the Essential Cloud Plan but my scanner would not function in this program. She asked what my model number was for the scanner I was operating. From there she asked for permission to take control of my computer. Which I had no problem and she sent me the link for her to get into my computer. Within 10 minutes she had my scanner operating on my computer in the program downloaded from Neat.

I have owned this for several years. The software was never great and the customer service was always poor. Scanner did what it was supposed to do though. I recently attempted to use my scanner for the most basic function, to scan, and realized I no longer could. Neat has literally made it so that you cannot scan paper and store it on your computer without paying a minimum of $95.88. I would have never guessed this was possible. I hope someone initiates a class action lawsuit. I just ordered a Fujitsu who by the way had a customer service agent on the line with me within 30 seconds of my call.

I purchased a new NEAT scanner after reading a bunch of negative reviews online, simply because I have purchased previous versions of the NEAT scanner. The product and software which has a good OCR engine, performed very well over the last few months... until my subscription ran out. Now, I can understand NEAT Company wanting to create a bigger revenue stream, even though customers like me are typically loyal to a well-designed product. But, when I no longer have access to the receipts I scanned into the system before the subscription expired, I take exceptional issue with this.

I purchased a Neat scanner ND-1000 software and have been using it for a few years. I had to purchase a new computer, I have the disk from when I purchase the neat scanner to load on my new computer. The software will not allow me to load it on to the new computer, so I called neat support. Neat support said they no longer support the software however they will sell me a service for over $7.00 month. So if I don't buy the new software I can no longer use my neat scanner. When I purchase the scanner I didn't have pay a monthly charge, this sure does sound fair to the consumer.

We bought the Neat Desktop ND 1000 in 2015. It worked fine at first but now we are struggling. Started to have a pop-up window that made scanning so frustrating. When I went to the website to try to find support to fix that, I found out our software has an "End of Life " status and it will no longer have ANY support. Still if I wanted support, I need to pay for a plan!!

I signed up for Neat Cloud Service. I used a card I almost never use. 4 day later a $1 charge appeared for the neat company AM 4:40 then 10 minutes later $10 dollar charges 20 in a row happened until fraud protection shut it down. I gave my card info to them and it was used by some employee. Think about this before you give card info to them, I hope their cloud is not open as well?

Neat started off great, I just wanted a smart scanner to help organize things. I have a Mac and the program worked great until they decided to get rid of the software only program (that works) (Legacy is the biggest joke ever). You can't get help and you can't download a program that works/updates/finds your scanner without paying for their online subscription. My $100+ portable scanner is useless garbage now. I despise companies that trick you into subscriptions. I won't do it. I'll trash my scanner, because I refuse to pay money to sneaky shady businesses!

The company unilaterally decided to end the life of the software and scanner I purchased back in 2012. They made me upgrade to a cloud-based subscription plan, which I did and started my monthly payments. Unfortunately, the scanner didn't work correctly with the new version. I had to re-install the software and drivers numerous times, just to find out that the next day the scanner will not respond again. I tried to downgrade to the old (legacy) software again, but the program couldn't start and Windows was shutting it down immediately.

My NeatDesk never worked. Not ever. NEVER. Calls and emails were no help, because Neatdesk was interested only in putting me off until I gave up. Which I did. My Neatdesk never EVER worked. It has never scanned a single thing. We paid hundreds for this ridiculous doorstop. They acted like I was a novice computer user, and that I must be the problem.

I've had NeatDesk since 2011 and I utilize my Neat Scanner to keep track of my business expenses for tax purposes. I send the tax information to my accountant and I also scan in my business receipts. I use NeatCloud on the go and it's very convenient, except that it uploads the entire program into the Cloud. And when I charge something, it takes time for it to download the information to my phone or access it.

I have used Neat Desktop for Mac since 2009. They stopped our ability to use Desktop and I do not want to use the cloud version but am forced to. Neat Receipts Cloud was sold to me as a working software in February. It does not. In converting files to the cloud based version, I was communicating with Neat for over 60 DAYS. Customer service person named Jansen was useless and beyond frustrating. In the end, the software continued to crash. She finally told me on March 20th after over 36 hours of non-stop attempts to convert that they are upgrading due to this problem and that the fix should be done by today, March 31, 2017. It is not fixed. It is Friday. And, it took days to get to the 36 hours of conversion because of Neat's very poor customer service. The worst is the fact that I do not think the IRS will accept my excuse that Neat is a non-viable software and the tax returns are due very soon...

When I began with Neat several years ago, it was a great company. When I needed technical support, I could reach people who were knowledgeable and who cared about customer satisfaction. During the last year, things have changed in a dramatic way. Technical support assistance is shallow and there is so much background chatter that it is very difficult to hear and understand those providing support. Even the client identification process is barbaric, creating great frustrations as they review the same, long list of questions instead of devising a meaningful, but simple, client ID process, including utilization of caller ID so that the support person begins the conversation with the account screen open to the account assigned to a particular telephone number.

I'm currently looking at other scanners. I'm so disappointed in this scanner. I'm in a time crunch to scan receipts and this will not work with my MAC. I tried the scan by phone and it won't upload. Neat told me they'd have a fix by the end of the month, it's here and they don't have a fix. I will not recommend them to anyone.

Long time Neat customer here. I am not the person that typically reviews products, however this company continues to win the "worst software" award each year in my book and I have finally had enough (I'm a Mac user utilizing Neat's online Essentials software). I've recently started paying for the service and customer service support over the past year. The software is so buggy and continually crashes shortly after launching the program that there is zero reliability. This has been a consistent problem over the past 1 (ridiculous for a paid software). Any tech support takes forever (must be understaffed or 2). Other people are experiencing my frustrating.

I purchased the cleaning cloth from Neat and it damaged my machine. There is a wide multi colored stripe down the page. So far it has been impossible to get someone from Neat to help me.

I had been looking at the Neat machine and contemplating buying it for at least a year. My sister in law had one and told me she really liked it. I finally took the plunge and purchased the Neat Connect WIFI. After purchasing the Neat Connect, it stayed in the box a couple of months before I finally set it up. My assistant scanned my business cards and it seemed to work well for about 3 months. I am extremely disappointed with this machine. Every time I try to scan a document the document gets stuck and I cannot use the machine at all. I tried cleaning the roller but nothing works.

I would like to say the only thing that is great is the hardware itself. The scanner is fantastic. But the functions on it are not. Everything scans it is the software that is the problem. I am going to be returning my Neat scan connect to Sam's where I bought it. If they would make it so you can wifi scan to your computer on the network and not have it transmitted over the internet, they would corner the market. I LOVE the duplex scan. But again the only thing that actually works is using it to send to their cloud service. I don't want my documents to be on the cloud. There is no option to easy put it on my network drive as the software does not allow you to do that. Also when you scan to your computer multiple pages that are 2 sides and have it set for combined it will put each page as a separate file.

Neat is selling a product to Mac users that is unusable due to a software issue. They are not telling their customers or potential customers about the problem. After 7 years as a customer I received no notification that the problem existed and have not been able to use the product for months.

As a small business owner and in IT Project Management, I find that a company with so many poor reviews would still be in business. Probably because they got people, including me, hooked and dependent on this software, and then converted to a cloud based, monthly subscription. Hearing the calamity that the conversion caused, I remained with the desktop version I started with in 2012. The support is complete trash, as I've spent half a day being led in circles by an automated voice asking to spell out my email, and she kept having errors as slowly as I spoke. It only directs you to the site, where the online chat is totally useless; just a spinning wheel.

I've been a Premium Neat Scanner and Cloud service customer for a number of years, quite happy with the product and the service, until the last month or so. I simply wanted to upgrade my scanner to a newer one, so I ordered it online through my website portal, and all appeared good. About a week later, I hadn't received it yet, so I looged in to check on the order and it said it was in "fulfillment," so I just assumed it was in process -- not a big deal.

I upgraded to the cloud based Neat Essentials software in December. Since that time I have been totally unable to use Neat. The software crashes every time I use it, in a matter of seconds after opening the program. Even the legacy software now crashes all the time. It can take me an hour just to scan a single sheet. I have talked to technical support for hours - I have had email and live chat conversations with technical support. All anyone can tell me is that the software is not compatible with the Mac OS X Sierra but you're working on it. I do not understand why it is taking so long to deal with the compatibility issue. I am thinking of cancelling my subscription because I feel like I am paying for NOTHING.

Once I was able to reach an agent things went "WELL". Getting to an agent was another story. It was extremely frustrating. Too much telephone ROBOTS. It took me 6 times to try and get an agent on phone. Not good. Your Robot kept directing me to your internet web page. I am in my 80's and am not too technical.

I spent most of Tuesday afternoon trying to get in touch and when I did I was given the wrong information until yesterday after I had paid $70.00 so I could speak to someone. My wife was considering buying this system, but she has changed her mind after my experience. I was talking to a foreign person that I had a hard time understanding and there was so much background noise and an echo that I could barely hear. I love the machine but dislike the lack of service. This is fair and the truth.

Neat Connect Home Office Edition - I purchased this unit over three months ago for simple purpose of organizing by receipts, business cards and invoices. I am "old school" and do not use the "Cloud". All I want to do is scan and save on my computer, After three months the scanner is useless. It will not let me sign in or access any of my scans. Apparently I received three months of free Cloud use - which I never used. I have tried to contact NEAT in every way possible. No phone number - no e-mail address available. There is a place where you fill out a questionnaire which I did - but guess what - no send/submit button.

I've had my NeatDesk for over a year and for just about the same amount of time the scanner and software has not worked. Neat has given me the runaround countless amounts of times and I have spent HOURS on the phone and on remote sessions with their tech support - it still doesn't work. To add insult to injury, Neat has charged my credit card twice during the time the scanner hasn't worked and refuses to refund the money. They claim the new Mac update causes crashing of their software. So now after months of receipts have been stored onto Neat which took days/weeks to complete and enter information on, the scanner just doesn't work and they literally have nothing to say to me. It seems like a scam. Very bizarre and extremely infuriating.

I've been using Neat since 2007 and my recent experience lasted three weeks. My laptop was dying so I had to change computers to one with Windows 10. I was on Neat Legacy and my files are 26 gig strong and I got a lot of files and receipt on it. But moving them across didn't go very well. Contacting them initially did not go well because I couldn't get people going to realize how bad my problem was. It took me a little while and took time out of my business. It took some real effort on my part with going into chats, calling them and sitting on the phone.

Purchased product to file paperwork and tidy up my home. Can't log in. Tried to contact support for information since I desperately need some documents. Customer service refuses to help unless I purchase premium package. And no guarantees that they will help if I do. Company not responsive. It's a great idea but this company sucks.

BEWARE - This company is NOT PRO CUSTOMER! When I upgraded my Mac OS to 10.11 El Capitan, I could no longer use my Neat Scanner. For some reason the new OS & Neat Software did not work together. The Neat company knew of the problem and published a work-around on their website. I've tried the work-around with no success. I have submitted multiple support requests, they always point me back to the same work around that DOES NOT WORK!! With NO ability to directly speak to this company, I am left in the Lurch!

When I first got the Neat scanner, I loved it and it was really good. It's this great place which is easy to access. And I’m not a real computer geek kinda guy because I just turned 67. My brother actually got it for me because I retired from American Airlines and was gonna try to get organized in my home. I just put millions of things in there. Once I put files in, I felt like it's now safe to just shred it. Then I moved, so I didn’t deal with it for a little while and just set it up again recently. Somehow it compressed into one file, so I have to go in, reload everything and try to separate the files out. And then create sub-categories again. I don't want to lose what's in there, but it’s gonna take me forever to try to reconstruct it. It’s just mind boggling and I’m having a really hard time with it right now.

My employer has been using this software for 2 or 3 years. The former office manager had a pretty good experience with it, as did I in the beginning before we had to purchase the cloud service to be able to continue to use the program properly. The cloud service was purchased on 2/7/17 and what I thought would be a normal syncing process began. The process was ANYTHING BUT NORMAL. After many, many chats, emails, and phone calls my syncing process FINALLY completed today 3/9/17, yes 30 DAYS LATER.

I purchased this new Neat Connect Scanner to replace an earlier version of Neat Scanner which I absolutely loved. The transition from that one to this one has been a horrific experience for me (until today). I have spent many, many weeks trying to get this to function, and trying to get help, via email, chat, telephone, etc. I was truly ready to pitch it and get something altogether different.

I have a Neat scanner that I wanted to start using for scanning business cards and uploading the info to Excel. I used the chat option on their website for info on the 30 day free trial and get some validation that the functionality would meet all of my needs before purchasing. Not sure if there was a real person at the other end of the chat. Response was unacceptably slow, canned responses not answering my questions, and no free trial available unless I committed to purchase of the full plan and a assurance -- not in writing -- that I could cancel within 30 days for a refund. My customer experience with Neat sales/support was so poor that I have no confidence in doing any further business with them.

I have been a Neat subscriber for a couple of years. I love the concept of NEAT but the product does not work well with MAC and constantly crashes. Since MAC's latest software update to Sierra, the NEAT product is terrible. What is worse is getting their support. Most of the time when you try to contact them (if you're lucky to get a live person) there always seems to be a communication barrier. The other day, they changed over my files because I had to change my email address. This process was done with them accessing my computer and when the rep was done 3 hours later, the program no longer worked. After calling multiple times, they told me first I need to purchase phone support. I was incredulous. The rep did something during the 3 hours using my computer and now I need to purchase phone support to get it fixed??

I am using a Neat scanner at work and until we upgraded to Windows 10, it worked fairly decent. Sure it jammed once in a while, but it wasn't too bad. After we upgraded our computers however, this scanner has become my greatest daily frustration. When I went to upgrade the operating system on the scanner to be Windows 10 compatible I learned that the Neat Company has gone to a cloud based online business and will no longer support the desktop versions. Okay, no worries, I'll just upload the latest version and start searching for a different brand that doesn't force you to put your documents in the cloud. But wait! They claim to not require an online account. It even says on their website that you will NOT have to set up an account, but that is a bold faced LIE! In order for the update to complete installation, you HAVE to sign up for the online account. They have a 30 day free trial, so I decided to go that route for the time being.

You must subscribe to their online service to use the scanner. The legacy software does not work and is not supported. Of course they don't inform you of that when you buy it. Total rip-off. The legacy software, Ver 5.7 does not work even when installed on a fresh clean install of Windows 7 or 10. Therefore when the "trial" ends you are left with lost scanned documents that you cannot retrieve. My Advice DO NOT BUY THIS DEVICE, even if it is free.

I bought a Neat Receipt scanner that I used on and off for years. It was a decent product, that was as good as you wanted to make it. If you put in the time it was worth it for tracking purchases and maintaining receipts. I dusted it off a couple of months back to start using it again only to find they switched their business model. They no longer offer any option to keep your data only on your personal computer. EVERYTHING has to be done through the cloud, and there is a never-ending subscription fee. So not only do you have to spend hundreds on a scanner, but you have to pay no less than $70 to keep using it and maintain access to your files.

I have used this service for years running a small business, the software itself is always breaking down and getting help is a nightmare. Contacting Customer Support by phone is nearly impossible even with the upgraded (costly) service package. Plan on spending 30 min to 2 hours waiting for an online tech to get to you then you can expect the exact same advice, "Uninstall the program then reinstall it,." I know this procedure by heart and it's the first thing I do, but they will insist that I do it again. When it doesn't, you are stuck sending emails back and forth which sometimes means days before you are back up and running.

We use the NeatDesk scanner every day. We use it at home, but it's for all our receipts, tax purposes and reports at the end of the year. We scan things from our mobile devices, we email to it. There's a variety of channels that we can use to get stuff into it and we use them all. But it’s very difficult to get tech support from them. We got tech support for a couple of months after we bought it then later on when we had problems, there's almost no way to get a hold of anybody. If I go in the chat service, I can be in the queue for an hour and if I don’t respond quickly to each question it closes on me and I have to start all over.

I purchased a week ago and still don't have it up and going. Suppose to come with 30 days of support but it's in another company and they cannot speak english well nor can they connect to my computer to see the issue. Emails result in auto responses and after a day you get excuses and no help. I have gotten it to work partially but the biggest part of the system, the scanner, won't work and after a week of phone calls, emails, attempted chats and even FB messaging... I am no further ahead and still cannot use the software. It is really sad and frustrating at the same time.

My wife and I have a restaurant and we used Neat primarily for invoices and receipts but I don't know what all my capabilities are with it. As far as what I'm using it for, it's off the charts. Customer service was good and extremely helpful. Although they prefer that you email them than talk with a live person and let them get back in touch with you. I'm thinking about getting the scanner component than the portable one because there's a lot of paper my wife and I use and I'm just starting out a rental business. I'm happy with Neat, but if I can use all of its capabilities and knew exactly how to use it or learn to use it, I would recommend them to a friend.

Just so everyone knows, the Neat company has the worse customer support. I have been using this scanner for about 7 years on a daily basis, and as far as any support or anyway of getting hold of anyone at this company it is absolutely impossible. They don't give any support to Mac users at all even when they tell you that it works with Mac, it did at first and they were great at first also with support. But now they want you to pay monthly to be able to use a scanner you purchased and with no support to Mac users when you upgrade your Mac to current versions. But they don't upgrade their software to work and want you to pay for none support and a monthly fee and still not being able to use the scanner and having to pay at the same time.

My husband felt like I needed NeatDesk so he got it for me. I had it sitting here for a while and was resistant to it at first, but I now use it almost every day. I get a bill and I just feed it in there and I have everything I need at my fingertips. I have two businesses and I keep both my business and personal records on it. I love how it scans everything and I enjoy not having all the papers here and having them all in one place and not having to go scramble for it.

NEAT 2016 DOES NOT PROCESS SCANNED DOCUMENTS IN TIMELY FASHION. 2017 Neat user with a new 2016 desktop with Windows 10. This program WAS purchased in 2013, and worked just fine until UPDATE 2016 was installed by the NEAT COMPANY. Every week since the update, I have had nothing but frustrating issues. So here are the most frequent issues: FIRST: Scan the document, WHICH quickly scans 1 single document or up to 15 documents. However, processing the documents WILL take a long time, sometimes (lately Daily) the computer shows a circle rotating up at the top of the computer screen, stating PENDING. This Pending status may take 1 minute up to unknown!

I had been with Neat for 5-6 years. Initially I found it to be a great company. The software worked well. Did have problem with hardware which they solved. I was able to get help online and tech were great. Then they changed. Now you can only get help with the premium service which you get a certain amount of free help then need to pay extra. After getting frustrated trying to get service, I purchased a new scanner which also came with premium service. I have had it about 4 months. I have an Apple and it still is not operational. When I try and get tech help, it is a frustrating process, only to find that they're still working on bugs for Apple products. So my files are piling up waiting to be scanned. I no longer feel this is a great company. :( I would happily send my order number, but guess what, it's in the Neat folder.

I have used NeatDesk successfully for over a year. I disconnected the scanner and stored it for a few months. When I took it out of storage and plugged it back into the computer, it loses connection with the computer. I was told by Neat to purchased and install the newest version of software and I have also reinstalled the drivers. The software sees the scanner connected at first, but when I press the SCAN button, the lights go off of the scanner and the software program says now "There are no scanners connected". The lights on the scanner are dimly flashing. The last email I received from Neat was regarding warranty information. I do believe this is not under warranty anymore, but now I have new software and no scanner.

I have been using Neat for a couple years and am extremely disappointed your company has not corrected the unstable software. There seems to be no rush on your end to solved the issue with it being unstable. I was told that the issue was with my scanner so I went and purchased a wireless Neat scanner which corrected the driver issue that you have not resolved but not the software issue. This has been going on for almost a year and get nothing but the runaround and broken promises. I should not have to run 2 operating systems just to run your unstable software. Very misleading advertising from your company stating that you work on Mac when in fact it's not usable at all. Disappointed customer in Wisconsin.

I purchased the annual premium plan from Neat. They received my payment but the software won't work and I can't reach anyone by phone. I either want them to contact me and fix the issue or I want my money back.

I love NeatDesk and I use it everyday to scan my documents. However, I don’t like the changes that they've made. I like the idea of using the Cloud. But since I have limited internet, I can’t have it going all the time and I can't link on it. I'm utilizing the old version right now and I have satellite internet. I have extra bonus bytes of data that I can use before 8:00 am. So I get up early and I sync to the Cloud. But I always get this error message and it says it didn't sync completely.

I loved them when they first started out years ago. Everything was flawless. I had my accountant hooked too and a few other friends bought the system. Were they sold? New people lost touch it seems. It appears they are using some farmed out customer service company they are a DISASTER. Nice staff but powerless to resolve anything. I was promised free phone support for 30 days so I was really pleased. I received an email with the phone number but my package wasn't included. Now I'm trying for a refund and writing here.

I purchased my 2nd NeatDesk in 12/2014 as a replacement for the first which failed after 2 years of use. The software had worked well, but the scanner failed. My current scanner worked well until Apple updated its software to MacOS Sierra 1 1/2 yrs ago. In all this time, Neat has failed to come out with a permanent fix for the incompatibility problem. Neat developed a work around which is frustrating and time-consuming. I can work with the scanner for 10-15 minutes when I'm lucky and then I get a message that the scanner cannot detect any paper. I turn off the scanner, try again. Same message. Then turn off scanner & quit the software program. Bring everything up and it works again for a few minutes before either crashing or giving me the same cannot detect paper message.

SYNC error... 10 days trying to find someone in this company to solve a data error. Hours and days waiting for support. First I sent a mail with the error log attached... no answer. Then, I tried to use the Chat... 3 to 4 hours to be online with someone. Once the Neat Tech is connected he disappears... Impossible to solve a problem with a troubleshooting methodology. The Tech just propose to erase or reset your account and then start a new DB!!! All the history and the files correctly ingested... direct to the Wastebasket! Not believable!!! One week later the problem is still not solved...

I bought a Neat scanner five years ago. It was one of the best purchases I had made. Unfortunately, the latest versions of Mac OS have rendered the software useless. I hoped that by purchasing the Neat Cloud service, which gives you access to the latest versions of the software. The software crashes all the time, and repeated attempts to troubleshoot with support have been unsuccessful. I can't speak to Windows users, but if you have a Mac and have taken advantage of free OS upgrades since 2012, you should avoid Neat at all costs.

I have had the neat scanner and software product for over a year and have only once been able to scan receipts without the software indicating that the paper could not be detected or that the content could not be analyzed or that the software just shut down. I would have rated the products a zero, but there isn't anything lower than a 1.

The scan button will not work with us pressing off the program when it's open and prompts us to press. Indicates there's no paper. There is. I watched the tech opening Image Capture, so, I've done that a couple of times - but it's a hassle. What's going on? Is it because we have a Mac?

No customer support, system crashes within a few seconds after launch. I've spent hours trying to install and uninstall my Neat driver and software to no avail. I spent HOURS trying to navigate the site to find a way to reach customer support. I had chat with Alexa yesterday after waiting for nearly an hour. System crashes acknowledged but even though OS Sierra was released to the public domain 20SEP2016 still no stable software build. Advised by Alexa to "Please scan to Neat Cloud (wireless) for the meantime while we are working on this." Piss poor overall experience from someone who used the legacy hardware and software and raved about it to anyone who asked.

I had been a customers of Neat for four or five years. I'm a 63-year-old man and once I use this stuff around here and on my different programs, I get used to them and I don't have any troubles. But six or nine months ago, they went to the Cloud and since then, that thing has never worked like the original one did. It was totally a different system. Also, it got to where the paper was sticking in it, jamming up every time that you're trying to use it and at one time, I had two or three months’ worth of invoices all laying around over everything that I was needing to get used in it. It just wouldn't work. Up until they went to that Cloud, that thing was perfect, you couldn't ask for anything and I recommended it to several people, too.

13 months ago my computer got a virus that wiped out my operating system. We had the computer wiped and rebuilt with Windows 10. Interestingly, it took me that long to need to use my Neat ND-1000. I found that the software was not uploaded and then discovered my cd was missing. So I contacted Neat and they said that Neat no longer supports software for my 2 year old product. What? They want me to buy a new unit that uses the Cloud. I think mine did also. Anyway they sent me to a "Legacy Software" page on their site and I downloaded that software. It doesn't work. I called my computer guy and he said that the driver wasn't included so I downloaded that. Software still doesn't work. Tried contacting Neat again and frankly, they don't give a damn. So will I ever buy another product from them? Hell no! And, I suggest no one else does also. Terrible customer support.

All of the reps have been wonderful, but I'm still having many problems. The Sync keeps failing, the Orange app says another scanner is in use, I've made 3 phone calls and I've wasted so much time. I don't care. I'm using the original app I've had for years. The rep said I could use them both, not so.

I have been using the Neat Scanner for the past four months. The scanner and software worked great for the first three months. However, the software has been crashing and not processing our documents with increasing frequency in the past few weeks. We went through great expense to get this scanner and we only need it to scan patient charts into a secure cloud. We do not need any of the special features that Neat advertises. How is it not possible that we cannot contact Support without purchasing a subscription plan?

Terrific system and your East Coast tech staff is pleasant to work with. However the lack of the IT group to find a solution for the online software is killing the deal for me which makes me very unhappy. The desktop version seems to be immune.

I had the most wonderful experience with a representative name Jeno. He should get a bonus or a raise. He handled my problem like a pro. Got the program working and showed some of the highlight of using it. It has made my life a lot easier. Now I am more excited in keeping the program.

Terrible service. Have had Neat for many years. Started off great. Worthless now! Stay away from them. They offer now service to users. They charge for worthless cloud service. They made the system much more difficult to use. Worthless!

We were very impressed and happy with the lady who helped us with our Neat machine. She was knowledgeable, patient and nice. She spent time with us, making sure our Neat machine was working correctly. She even called us back to see if we were 100% satisfied. Keep hiring these type of employees. We love our Neat machine. It keeps us organized.

I love the Neat program and scanner. I would like to see the total in each column brought back. Once I was able to get ahold of a representative the transaction went smooth. I wish that a representative would be more available at the time you call. I know you have a website to address my issues but it would be nice to talk with someone without feeling you will be charged.

I have used (AND LIKED even though the OCR program is quite inadequate) the Legacy software since about Aug 2015 on a MAC. Software upgrade was committed to accommodate new OS--to make NM1000 scanner be recognized. Didn't happen. Got notice that Legacy software would no longer be supported. I have tried many times to get answers to my questions about functionality of new cloud based version given my circumstances--even finally bought new subscription to get 60 day phone support (to get my answers in order to decide if I even want to continue). That was 4 days ago, still no workable phone number. Have spent several times in Live Chat queue as #0--(for 30+ minutes) and no answer. Do not understand what the problem is and I'm getting no answers. Still hopefully waiting for some answers before I abort completely.

We had problems at first. We were not aware that there was an upgrade on the software. After multiple calls to Neat letting me know about the problem we were having, they were able to help us out. Once the upgrade was made to the Neat Scanner, the process went very smoothly.

ND 1000 was a gift from my daughter a few years back. She paid a hefty price for it too. I tried to install right away and ran into problem after problem. Talked to support more times than I care to mention. Gave up after no success. Thought I'd try again, thought that maybe they had upgraded the software or something. Still no luck and now you have to pay to get support! Worst company I have ever dealt with. I tell all my friends and business partners do not use Neat products. Very bad support and crappy equipment. A company that does not stand behind its product.

I used the Neat Mobile, got the NeatDesk, and then the NeatConnect, and like these products, so far. I saw that I could take the mobile unit, hook it up to the laptop, and scan in important information that I picked up when I was on the road. I scan in my insurance applications and then fax them as PDF to the company. Also, there is ease in scanning in receipts. All of our stuff are either in the Cloud or on the thumb drives; the potential to be able to use Neat Cloud in the future is going to be very good. There's a lot more I can learn to do with the software, so I'm looking forward to that benefit.

It has been absolutely horrible. I spent over 4 hours today calling various numbers only to be hung up on by automated services and directed to websites that do NOT work. When you try to but in a claim it gives you a form to fill out but the form goes NOWHERE. In other words, when you fill it out there is NO LINK to EMAIL it or send it to the company! Finally frustrated and out of ideas I contacted the SALES DEPARTMENT via a live chat. I got someone named Rose Ann who said she couldn't help me but that she would file a complimentary claim (Number **) and someone would contact me shortly which of course they did not!

I use your system faithfully running a multi-million dollar business, so I have a lot of invoices and documents I scan. I now need to export a large amount of them to provide to lawyers and the IRS, but I was only able to find the option to do it individually, this wouldn't work for me because it is over 1,000 individual documents. I spent the $50 to get phone support, what a waste of time.

No customer support, system crashes every 3 seconds. I spent the ENTIRE day trying to install and uninstall my Neat driver and software to no avail. I spend HOURS trying to navigate the site to find a way to reach customer support. I had chats with sales, go figure, the only department to have access to. But they continually disconnected me. The phone system is slow and annoying and didn't recognize my name, email, or phone number. I am very frustrated and want a refund.

Since my last review on 2/6/17, the neat company has resolved my issue and in one meeting.

I have been a Neat user for years. Now, forced to use Neat Cloud because legacy software no longer supported, I find Neat to be a virtually worthless product. This is due to the ultra slow pace which items are processed. I have had time to look up this site and write this review while Neat Cloud attempts to process a simple 7 page Black and White document. It is pitiful. I want to keep using Neat, so please fix it. You will not remain in business with a clunker like this. I rated one star, but would have rated zero stars if it were possible.

I had just finished entering all my 2016 receipts for my taxes when my 5.7 version of Neat started crashing. Reinstalled, wouldn't open. Looked up DIY solutions, as they no longer will help you with version 5.7. I kept my database in Google drive because I like to manage my own cloud based solutions - the database is fine. This has happened before with other builds. So, no, looks like I need to install the new version and pay for a monthly subscription. That's terrible, but maybe I'll get my taxes done, and then unsubscribe after a month and get a new software, because if they've gone towards a cloud-based subscription, I'm DONE with Neat. That's a terrible business model. Turns out you can't manually import the databases from older versions into the newer version. Simply can't be done. What??

This product is a total waste of time. DO NOT SPEND YOUR MONEY!! This is the absolute worst experience I have had since I started my small business 15 years ago. I have been using NEAT of about 4 years. I went from using a PC to Mac. The Mac was not compatible with NEAT despite Neat telling me it was. I signed up for a Premium Support Plan with phone support which they later deemed no longer sufficient for phone support. I wound up having to buy ANOTHER PC just to use Neat and it doesn't work properly. Can't get anyone on the phone to help. Email support takes DAYS to get a response. BUYER BEWARE!

I have had a Neat Scanner for 5 years. When they forced you to switch to the cloud based system we could not get the scanner to connect. I spent 5 hours with online chat (my only option) only to get nowhere. It was very frustrating as the tech was obviously working with other people so it would take him 20 minutes to get back with me. This is an expensive item and they should provide phone support to help their customers.

I signed up for a free trial for my husband filled in all the required information and then waited for the email to confirm our trial. It came but we were not able to access the account that we had just created. We tried several times to reset the password to no avail. So with that happening we were never able to really use the trial or cancel the trial but at the end of the trial the company charged my account $127.17 for subscription even though I never used the trial or were able to access the account. You get no customer service number to speak to a live person to resolve your issue. I have had to dispute the charge with my bank because I can't contact a live person at the Neat Company. Horrible way to introduce people to your company especially when they can't even access your product. With no confirmation from your company how can you charge someone for a product that they never used and still can't use after we discovered the charge.

Too many errors scanning a contact. No customer service. Could not remove or delete program out of my PC. Keep getting errors on my MAC. It's is frustrating dealing with expensive item and what worse is no customer service.

After writing my review about The Neat Company, they were quick to reach out to me to resolve the issue. They have sent a new scanner which has seemed to fix my issue. I am very pleased with the product they offer I just wish I didn't have to jump through hoops to get this resolved. I would like to think The Neat Company was just having a bad week when it came to my issue. They have a great product but to be a great company you have to stand behind your product. I will change my review to 4 stars and hope this was an isolated incident.

I used my NeatDesk a lot in 2014. I liked the system because it gets rid of my paper and I don't have to find a file for a paper. I can go in and put a name in and find it, and it's so much easier. But if I forget to put a location where I scanned it, I can't do a drag and drop and I have to go through a very long process. There were some issues but it was workable. Then a whole bunch of things in my life changed and I didn't use it very much until the very end of 2016. Then they got rid of the original software and went to a new one which was for Apple and it was a disaster. It was crashing every 20 seconds.

Over the years I have purchased 5 Neat scanners, I like the system and it is convenient accessing from different locations. Over the years the customer and technical service has been more expensive and less effective and helpful. Even online tech service has attitude about helping get things fixed. Several times in the last year they have had software upgrades and almost every time I have issues with the system and have to call Technical Service.

I have been a Neat Customer for many years. It has been a decent experience up until the beginning of this year, 2017. I was told they would no longer support me because my PC was using an unsupported operating system. I immediately went out and purchased a new PC along with the newest operating system, Windows 10. Tech support which is extremely difficult to get hold of in the first place, completely deleted all of my cloud files and now 3 weeks later they are still trying to figure out how to sync my documents to the cloud. The software crashes every day and they remotely log into my PC almost on a daily basis. I am so upset, frustrated and angry and feel like there is nothing that I can do. If I could only talk to someone more competent than the 2 incompetent people I continue to speak with in the Philippines. I would never recommend this service and am just throwing away money towards them.

When a company floods the market with a product that should be so simple and they make it so complex it is destined to fail. A product really should be supported by phone for more than a year without slapping an annual charge of $50.00 on a consumer just to correct flaws inherent in their software. When a company meets or exceeds your expectations they are "star" worthy. When you feel as though you have been abused it begs that you let everyone know about it.

I've had NeatDesk for four years now and everything is wonderful with the program. I use it for organization. It's beneficial for cleaning up all the paperwork that I've stored around and it gives me a sense of everything looking nice. I have three computers I use and I have to download the app or the program on my computer. If I used one computer to scan stuff in, it wouldn't be on the other computer until it syncs. I use Evernote as well and it seems like everything is in tune. That's the only difference and frustrating part.

I purchased a NEAT desktop scanner almost 2 years ago. I've had nothing but problems; from not recognizing the scanner, to data corruption of files to just plain not being able to have the scanner save the file to my computer or to my online account. I've removed and re-installed the software over and over with limited success that lasts only a month or so. I've actually stopped using it the last 3 months after purchasing the required online subscription. I urge anyone considering the purchase of a product from this company to think again. There are other document management programs out there; of which I am going to find something that will have a higher up-time and lower frustration rate as well as waste less of my time.

I've been using NeatDesk for several years and it's working great. I use it for documents that have to be signed or written, as well as organize business contacts and receipts. It gets me better organized. I put my old one on another workstation and ordered another one of the same model. They sent it to me and I had to spend a lot of time with their support team. We finally realized that the product was defective. So, I sent that one back and then I ordered the Panasonic one and got it installed but it was defective as well. Even though it came with an activation code, I had to pay $120 for the upgrade to get the Cloud to get any kind of support from them and this was after searching long and hard for support.

Neat is being very sloppy and doesn't really care once someone buys the software. It's about upselling to technical support, monthly service, and really not working hard to fix a simple patch. I'm a power Evernote user and I highly depend on Neat to do things. I've had to start a file folder because it's been three weeks since Neat has been able to upload anything to my Evernote file and I'm very displeased.

Worst product I ever owned. Unreliable availability. Phone, chat and web support terrible. Technicians don't know the product and of course they speak terrible English. I was first notified my product was no longer supported unless I upgraded. I upgraded and since, my computer (and l) have now been tied up for 3 days with their fumbling attempts to set up with sync. They refuse to connect me with a knowledgeable person I can discuss it with. It has been a horrible experience and I plan to dump it and go with a Fujitsu product.

My wife bought a NeatDesk three years ago and she loves and enjoys it. I also have one at home and another in the office. I use it to scan receipts and all kinds of documents but I like to use the database at most. I'm able to find my files easily and without having to waste time. However the NeatCloud doesn't sync well. Sometimes, I'm trying to find files that are in my computer but I can't find it in my mobile app. I have to call and I hate it because I have to spend so much time on the phone with people trying to help me. Other than that, I like the machine and the program. It's been an excellent experience overall.

First off to get customer service as a "Premium" customer is painful, and torturous. There is no respect for the value of the customer's time whatsoever. The people who you chat with on the system know very little, and it seems they just look for key works to send you instructions to solve problems yourself. I have used Neat for about 3 years. The new cloud-based system basically locks your existing records (about 1,300 for me) and takes away much of the functionality - cropping receipt images, combining items like a receipt and order for the same item.

I have used their original scanner for the past year and a half and the scanner just stopped working. I then purchased another newer one to find that they are no longer using the same software and had quietly backed out of using the "Legacy Software" and no longer offered tech support for it, instead they boast of a newer "cloud-based" software. This does not work with newer computers as they have released it and want you to migrate your library to it yet it closes on every use of application! Contacting their customer support is great if you have literally all day to wait for send/respond service, and on top of the scanner purchase you are required to pay a monthly fee and if you want customer service you need to pay another 60.00 or so upfront to which they cannot fix anyways!

I have used the NEAT program for four year uploading all my files. They changed their program making it SO SLOW I'm unable to use it. Totally disappointed as my daily activities have come to a halt. They removed features I use on a daily basis. No help in site. Looking for another option. NEAT should have to pay for my lost time and transfer to another program.

So I purchased the Neat product back in November or December 2015. Was relatively OK with the product but every single time I scanned my receipts I had to go in and manually fix each one of the receipts. I was willing to live with that, until I found out you had to have a subscription to their software in order for it to generate the reports (The whole reason for doing all of the work in the first place). After spending $250 on everything that I thought I needed in order to take care of my tax paperwork... now I have to pay down even more money to get the reports done.

I've had Neat for at least three and a half years. But I recently changed computers and Neat's not been the same since. I have to install and reinstall the software almost every time I go in, and that's not every other day, but everyday in every way. So, I called Neat and they uninstalled it themselves and gave me a website thing. I clicked it and it worked better for that day. But for the next day, I was right back to doing the same thing again. The Neat software just doesn't recognize my Neat scanner, and I don't know how to fix it and what to do for it. It's not recognizing my Epson, too, and I don't know why, and I never had that happen before either.

The problem was resolved by the competence of your technicians especially on behalf of one of the supervisors, Marvin. At the outset, I was frustrated that 5.7 Cloud did not sync properly for many days and evenings; however now that I can continue to catch up with my work, I would recommend Neat to my friends.

The scanner worked for about 4 days scanning documents. Now I cannot get it to scan anything and it show me a sign in for Intuit or HP that I have no use for. Very annoyed, since I need the scanner for my tax return preparation and it is an immediate need. No way can I get a phone number to contact support. Message support has no submit bottom so how does it get to anyone. Totally annoyed and at the moment feel like returning it. Purchased it through Amazon, no receipt.

I purchased Neat scanner and the subscription to Neatconnect about 6 months ago. I purchased this particular equipment due to its connectivity with Dropbox. Upon receiving and setting up, I discovered that there was a known issue with connecting to dropbox (this was in August 2016). It is now January 2017 and there is no resolution, no update and still no ETA for resolution. This is very frustrating that the company isn't making this a priority. The scanner and neat connect work great, but their technical support and resolution time is terrible.

I needed a Neat scanner with the amount of receipts and taxes that I do and I've been using NeatDesk for several years. I use the cloud and the scanner most of the time. I've also used it to do reports and it doesn't seem to be user friendly. It's helpful but I had problems with the software. It kept crashing so I had to call support and I've spent several days going back and forth and they had to do a re-imaging. I had closed a card down and some of my receipts for 2013 were misplaced and I didn't know if they started deleting them but there was a glitch. We're able to restore the files that I had and I've recently got those reloaded but I lost most of my receipts for 2013. However, they walked me through the process of getting the program fixed and I'm satisfied.

Recover Back Up Information - Everything went smooth. The tech helping me through everything step by step was great. All I had to do is provide personal info & all my work has been saved. Now all is backed up 100% to the Neatcloud where I won't have concerns of losing them again. Thank you!!! LORREN ** - The Neat Company Technical Support.

I got my Neat Desktop 10 months ago and to be fair the scanner worked ok for me in the beginning. It was later that I realized that I have to double check 3000 Receipts as the software (legacy software) would not be able to figure out the numbers right and even after I would manually fix those numbers it would roll them back.

My paper files were getting full and I don't want to throw them away, but I want to scan and shred the originals. Several times a week or once a month, I take a group of documents and scan it with the NeatDesk. It's real handy when I put together documentation to send off for medical items, for example. I'd put letters together in a PDF and ship them off. It's very quick to do it that way. I've also been able to reduce the paper clutter. However, I don't want to put things into the Neat cloud. In fact, when my subscription ran out, I went to Neat and negotiated to get the legacy version so that I could scan it directly to an external hard drive that I have.

I paid a few hundred dollars for a NEAT SCANNER a few years ago, and over that time have placed many important business files in the system. It suddenly stopped working and I was UNABLE to SCAN or to access MY FILES. Unable to CALL a customer service rep with Neat because they ONLY have a BILLING number unless you pay a monthly fee. The Neat Scanner Scam gave me prompts to PURCHASE monthly services!!! Up to $20.83 per month!

I had purchased the NeatDesk from Home Shopping Network before. I use it for school and it's been beneficial but the only problem that I have with the trial I'm using now is that it doesn't export as it used to unless I send it through email.

Have used Neat for few years (do not know when purchased). Cannot use with Mac 10.12.2 - have contacted you and told there is no upgrade available at this time. I use the program to keep tabs of my sales tax expenses as they can be deducted from federal income tax because I live in Texas. Also a big gripe is there is no way to speak to a live person. I have communicated via e-mail and was told there was no fix at this time. Therefore I would not recommend your product at this time. Also at OfficeMax which sells your scanner they told me they do not recommend your scanner for the same reason.

I found NeatDesk at Costco and the options they offer, like wireless connection and iCloud, as well as the speed for scanning made me interested to buy it. I use it a couple of times a month, mostly to scan paper and then upload them to the iCloud. However, I got an update for their software and it's crashing. I had two experiences. The first time they fixed it, then it didn't work after. And the last time, they said they upgraded and tried to fix it, but it's not working yet.

All the problems occurred after this company stopped honoring the old software, and forced me to upgrade. When I had a problem with function, first unable to download program, then understand how to use, and finally when nothing was working, all I got was wasted time and money. My attempts to use CHATS all ending when the person said to "reply above the line", and I could not do so. It seemed that all this company was interested in was taking more and more of my money after I had been a customer for over 2 years. Customer "Service" is a joke, and I have given up -- I will no longer have any contact with NEAT, even attempt to get my money back ($400.00+). They were good (before 2016), have become rotten.

Neat is a solid application, incredibly helpful and efficient. Support is very solid. Company is consistent and products are a great value. Have used NEAT for years and very happy. Check Point World Team Inc, Geoff ** will continue to use NEAT.

Neat has 'updated' their software which requires you pay a subscription fee in order to use it. So, you go out and spend a few hundred bucks on these devices and then cannot use them without paying $7 a month. Furthermore, it isn't just their new products or new sales, it's all existing devices as well. I am the IT manager for a large Insurance Company. Combined we probably have 60 of the desktop scanners, and now almost 2 years later NEAT expects us to pay $7 per user, per month in order to use a device we bought almost two years ago. I am very dissatisfied, and we will no longer be using their product in the future.

I have owned a Neat scanner for 3 or 4 years, and have found the Neat scanner and software products to be superb and without flaw. That was until I tried to do some scanning over the past week and realized what the Neat company has done. In an attempt to maximize their revenue, they have gone to a month or yearly subscription service that holds your information hostage. I tried everything I could do to continue using the legacy software, but it just won't work anymore. I was forced to subscribe to the cloud service, and I have been even more disappointed than I thought I would be. I have tried everything and I just can't get this software to work.

I purchased my Neat Connect scanner in June 2016. Set up was easy and initially, the scanner worked well. For a while after my purchase, I used the cloud software although I must admit that it was much less impressive than it was advertised to be. I say this because the software wasn't properly recognizing and sorting the documents I was scanning requiring many edits. I finally abandoned the idea of using the cloud software to sort documents and began scanning documents directly to my PC instead.

I've been using Neat legacy (desktop) version, which I loved. Now, Neat dropped the support for the legacy version. So, I upgraded to the cloud version (SMO - Smart Organization System 1.4). I do not mind paying the $119.99/year for the premium cloud subscription, so I signed up for that. But, the problem is the cloud version lacks many basic features that existed in the desktop version. Also, the new software has bugs. I reported to the customer service; but no response. Here are some of them:

I own a NEAT Receipts scanner and I am unable to scan any document to anything besides PDF. How can you scan to Excel or all the other items NEAT claims it can do? I have never written a review, but this product was so disappointing as it's either difficult to use or does not work. The technical assistance is not existent as I attempted that route but cannot even submit a ticket as the website claims you can. Don't waste your money on a product that the company is too Lazy to explain how to use or just does not work!

Received Neat scanner a few years ago as a gift. Loved it. But now I cannot use my scanner without purchasing a plan. I am on a limited budget and cannot use my scanner or access any documents that I have previously scanned. I will be sure to let anyone looking for a scanner not look at the Neat. My scanner sits collecting dust after family pays over $300.00. VERY DISCOURAGED AND DISAPPOINTED IN PRODUCT.

The software for my Neat scanner has quit working, and the only way to get it fixed is subscribe for $8.00 per month. This was a very expensive scanner when it was purchased, and I would have expected the company to support their expensive product. Cannot recommend a company that won't stand behind the product they developed.

My ND1000 scanner had been working great. All of a sudden I am getting this message when I open the program: "Neat is having difficulty loading scan components that powers various functions in the application including scanning." The scan button is grayed out and I cannot scan anything. I guess it has to do with them not supporting the 5.7 version of the software any longer. Can someone please advise me what I need to do so that I can begin using the scanner again. I have not been able to get any help from Neat up to this point.

I purchased a Neat Receipt desktop scanner several years ago and two portable scanners. I recently purchased a new computer with Windows 10 and wanted to download the Neat Receipt drivers on my new computer. When I went on the website I found out that the company now has a cloud based program with a monthly fee. Not very happy that they do not support the hardware that they sold. Personally, I have had identity theft and I do NOT want my information out on a cloud. I just want it on my computer and private back up. I should NOT be forced into having to pay a monthly when I DO NOT WANT THE CLOUD. Seems like you have to pay to get any type of support. Doesn't seem like good business practice. I don't mind paying a small fee to download the program/drivers and don't want to be forced to use my old computer. Looking for some help in reaching someone who can help.

This is the worst piece of equipment I have used in a very long time. It continually stops in the middle of a scan, scans half a page or completes the scan and then quits. It's so bad that I save my scanning and drive 25 minutes into my office to scan there. I have tried to call Neat but can't find a number to a live person. I have emailed and didn't get anywhere either. When I am in a bind and have to scan something at home it's an exercise in futility.

I have a Neat scanner and for the most part LOVE it. However, when Apple updated their operating system (Sierra 10.12) my scanning software Bombs/stops working and requires a "close & re-open" to scan each item. Certainly NOT a time saver. Tried to call the company, but there is no option to get in touch with a human. TERRIBLE CUSTOMER SERVICE. PLEASE HELP.

I've used Neat for many years - even wore out a scanner and upgraded to the NeatConnect Scanner. In the past, I have used the desktop version, with increasing loss of function with each OS update and Neat Software Update. Due to a MAC/Sierra anomaly, I have almost ZERO access to my previous receipts; and have now been relegated to the cloud version of Neat Only. In the time it takes for me to properly account and sort my doc's, I could Hand Journal the expenses faster! As an added knife, I have gotten account overdue notices (in essence, holding my information hostage to the cloud fees).

After a long and difficult time getting my new Neat scanner working I am finally smiling. Initial directions from a tech rep kept me from solving a new direction destination; consequently I was quite frustrated at it not working. No matter what I was up-a-creek!. The concept of the scanner is marvelous. My next door neighbor utilizes his Neat Scanner both at home and for his outside business. He sold me on how valuable the scanner was in its usefulness. Through remote access and a fantastic tech support Jeno, hurrah!

I own a Neat Desk unit and have been very satisfied with its performance until recently. I needed to re-install the software and drivers after a restore on my desktop computer however, after re-installing and upgrading the software, downloaded from your website, ver 5.4 to 5.7, I have experienced constant processing error messages. On occasion some documents upload but more often than not they report an error in processing. I purchased your device and it worked fine but now it is very disappointing. Certainly there must be a resolution to this issue. Please advise.

I understand how difficult it can be to provide a totally streamlined customer experience but I've never been more frustrated trying to set up any kind of software or hardware. Beginning from trying to buy it using a discount that was advertised all over the website only to find that there was no way to apply it in checkout to now finding that the hardware is faulty and won't detect paper I'm trying to feed.

Paid the fee for an annual subscription login and there is no SCAN button in the portal to allow you to use the "service". Customer Service replied with useless unintelligible email. Totally unable to use this software.

I spent $500+ on two Neat machines (one portable, one desktop), and both come with "Premium" accounts that include phone service. There is no way to reach Neat except by email, and then they don't answer questions properly. Every piece of set up info included in my two scanners were incorrect. And when you go to their website that info is mostly incorrect as well. And the service? Non-existent. I think this company may be a scam.

I would start this review off with the fact that I have been a user of the Neat scanners for many years, having owned a few versions of their scanners. Historically I was happy with the technology and it inspired me to purchase their new wifi scanner Neat Connect earlier this year. That is where all the problems began. My issue isn't with the scanner, but the completely void and incompetent customer service levels I received trying to reconcile the billing error on their part that escalated and wasted a significant amount of my time attempting to resolve, which to this day never was.

I had nothing but problems with syncing the neat cloud with my scanned files from the desktop and when I tried to reach customer support it was impossible to reach anyone. I had signed up for a monthly subscription for the Neat Cloud, which never worked properly and when I tried to cancel (following their instructions on the website) I would get an error message. There is no way to cancel the subscription and monthly fees were being withdrawn from my credit card! I tried to call the company but never got through their automated system to a live person. I finally had to contest the charges with my credit card company. Neat is a total scam and they have no support!

Anything with the word Neat attached to it is a pure waste of your time, and money. The hardware itself is unreliable. I own both a cloud scanner, and the desktop (local) scanner, and both of the scanners themselves either don't feed the most basic pieces of paper well at all, or leave a terrible black streak down the back side. All of this within 15 days of moderate usage. No retailer will accept returns anymore as it was explained to me by a store corporate rep, that their return rate is nearly 90%!

The new NEAT iCloud Service is absolutely useless. Customer Service is less than marginal and requires unacceptable waiting times. On emails you will not receive any response. I would never buy this scanner and software again unless major change in management and local installation of program like it used to be.

We spent a ton of money on a Neat scanner. Not only can we not hook it up but no one will help us get it set up. They have no customer service or technical support department unless you pay extra. Insane!! I've been waiting on a live chat for over an hour, no help!! Do not waste your money. It is not user-friendly!!!

I have used the Neat scanner for MANY years but will no longer (can't) nor recommend to any others. I have an older Scanner adf-070108. It has served me well... until I bought a new computer, tried to install and the NEAT is NOT recognized. Through research found that I need to subscribe to Neat cloud and that my scanner is not supported for updates. We cannot afford to buy a new scanner and def cannot support a monthly fee just to use a piece of hardware. This is def an example how big (use to be customer friendly) hook you into their equipment. No more. Will look for an alternative.

At first, I thought of getting the actual scanner. It seemed simple just to put it in there and scan. I also thought I'd get rid of paper. I get inundated with all these receipts and I'm afraid of throwing things away because of audits. Later, I found out that what really makes The Neat Company's product is the software, not the actual scanner. And that's what I liked about it. I also needed a database and I use NeatDesk strictly for receipts. I use it about three times a week and I scan things into different folders a lot. NeatDesk helped me to somewhat organize my expenses and paperwork. It also helped me find things more rapidly and searches pretty well which is the big deal. It also allowed me to throw away paper which is good and helped me become uncluttered.

I went back into my business for the fourth time on September 21st of '07. I did a forensic accounting engagement for an attorney friend of mine in Lafayette, Louisiana and he had a document scanner on his desk where he put in a dozen sheets of paper and it flew like a Ferrari. I had an HP printer that had a scan function and I could sit there and shave by the time it took it to scan one sheet of paper. I'm one of the guys who likes to get things done quick, not screw around and so I asked my friend what kind of scanner he got. He said that it's a NeatWorks scanner and he scans everything with it. I got the information on the back of it including model number and that's how I found out about NeatDesk. I got their desktop scanner and I got the portable scanner to travel with me with my laptop and my portable printer.

I replaced my Neat Legacy software at the suggestion of a Neat Support representative to the new Cloud Smart Organization software. So far I cannot process the documents that I scan very quickly, it is a very slow process, they will eventually process but it is a long drawn-out process. I pay for their premium support service but continually get generic responses that does not fix the problem. I am frustrated and I am waiting for someone from Neat to contact me to help remedy the problem. I monthly pay for the cloud service and for the premium support plan. If I do not receive a response I will discontinue both and tell all of my friends to not do business with Neat. Call me at ** or ** and help me remedy this problem. I have contacted Support via email and have not received any responses beyond the initial response.

I bought the NEAT scanner to help manage small business files. It has been a complete and utter failure on all counts. Lost documents, buggy software that crashes and needs restarting often, offshore customer service that is impossible to contact directly then calls back and/or calls at odd hours. The cloud service doesn't consistently capture document detail. Having this service is worse than having none because of its unreliability. I've switched to a Fujitsu Scansnap supported by google docs and couldn't be happier. The Scan snap scanner is faster, higher quality, and the integration w/ good docs seamless and rock-solid reliable. The final insult from NEAT...I requested the auto charge for the cloud service be stopped...it didn't. Had to call my credit card co to get it to stop.

I've had my NeatDesk probably for 10 years now. I scan quite a bit and I use them a couple of times a month for legal documents like our wills, copies of letters and receipts. The more the world goes digital, the more I scan and shred originals, get rid of them so I don't have to have files, paper files. This week, I got into Quicken and ran reports on income and capital gains, year-to-date for a pre year-end look at what taxes are going to look like. I copied one report with 14 pages and I also had three different reports scanned that I sent the accountants. I wish they had something like that when I was running a big business, but they didn't back then.

I have no idea where to start. It was a great product until Apple updated their OS. I bought this product a year ago and yet still not update to use on Mac. Why advertise that the scanner is usable on a MAC when it clearly doesn't? Both the Legacy and the Neat Smart Organizer crashes within moments of using the software. Either get it fixed fast or I am going to the BBB to complain. I run 3 restaurants and I guess I'll have to ditch this product and go with a generic one.

I bought into the Neat system with hardware and software. After investing in the initial costs I went on to add many many hours bringing in all family documents. Now, with so much invested, I find out that the desktop software has been retired and will no longer be supported. It is now necessary to move to their cloud solution which now has monthly fees. Sure they say it is not mandatory, however the desktop software no longer works properly with the new OS updates. I can lose thousand of dollars invested in the solution they sold us or move to the cloud and start with monthly payments. I am so outraged. Classic bait and switch. I have no real choice here, I have to do as they say or lose all I have invested. This is not what I was sold on when I bought in and I am very angry.

We saw a good price on NeatDesk and we decided to invest. We use it all the time to scan receipts, documents, bills and then we keep it. If we need something and we have scanned it before, we know where it is and we do not have to tear up everything to find it. It cleaned off our desks and it also made us more organized and much less paperwork. We love the machine and what it offers but about five months ago, it started saying, "Unable to sync due to computer upgrades." We are not able to use it to our satisfaction but they're working on the system. We've destroyed the papers mostly so the electronic backup is the only thing we have to access at this point which we cannot get right to.

After 4 hours of frustration, I have nowhere else to go. One of our work computer crashed today and need to have the hardware removed. After resetting up the computer, this is the point we find out that the Legacy version is no longer supported. No email or heads up - thanks. Future, after installing the software, the backup has now crashed the software to the point of not working. What Next? Well after subscribing to the cloud-based (hoping to contact someone for their paid service and maybe use the backup) I NEVER EVEN RECEIVED MY CONFORMATION TO SETUP AN ACCOUNT! So I am out 3 year of receipt, when no where to turn & they have my credit card for monthly billing. I tried calling their help, their corporate line, and sat on chat for 30 min. This is border line worst customer service I have seen for such an important aspect of a company. Complete robbery.

I have been a consumer of Neat for 15 plus years. I decided to upgrade my scanner and while I was "upgrading" neat did some serious downgrading. I was and am looking forward to being able to scan simply to my windows 10 desktop, however, the closest I got was able to scan one page one side before it automatically creates a PDF, no options to add or double sided like you get when you pay to store your valuable Data in the hands of a unknown location. Wanting my data local I am floored I can not simply scan with options direct to my own PC. Tech support what support, I am not paying for something they couldn't help me with when 1st purchased.

We had a mix-up when I was trying to get online and I didn't know I had to have an upgrade on my outdated Neat package. It was confusing in the beginning and then we got it all straightened out. I got a hold of someone and then they transferred me to an actual tech, Jeno, who got me through the process of the upgrade and installation. He really did a fantastic job helping me install it properly. They had to do a lot of work to get all of what I had stored in the Cloud back over into this new program and back into the Cloud. I immensely appreciated what they did because I couldn't have done it myself. From that point, everything's been pretty good.