The Neat Company Reviews

Within a day of writing this review, the Neat company reached out to me and resolved the issue. The customer service I received was excellent. I think that customers who use Neat products still need a more effective way of communicating with Neat representatives when issues do arise, but overall, it's clear that Neat DOES care about customer service.

I have been using the neat scanner with quicken for a couple of years. Although it is cumbersome, it has been usable. Recently, I started getting these annoying dialog boxes when starting the Neat software wanting me to upgrade. I ignored these for a long time but finally (because they were annoying) I tried the upgrade. That was the beginning more annoyance. First their system would not recognize my password, they sent links to reset the password but the links just took me to a site directing me to a "free trial" of a system I did not want any part of. Now every time a start a new scan I get another annoying dialog box trying to force me into one of the monthly fee programs. I am about to abandon this $400 machine because of the annoyance of it.

I signed up for the cloud storage, but then my data went missing. I have tried numerous times to contact neat receipts by email & phone but to no avail. Finally got a sales rep who said I needed to upgrade to vip support. Despite doing this, I have still not heard anything. I am close to $400 out of pocket with nothing to show for it. Neat receipts is an absolute rip-off. Seeing that I cannot use my neat connect at least refund me what I've paid for without neat receipts providing any service.

I had the Neat Cloud and scanner for 3 years. During this period countless documents were lost. I stopped using it after the 2nd year and switched to Evernote and the Evernote scanner for which I have been very pleased with both service and software. I was charged this year on my business account $149.99 from the Neat Receipts company. I tried to call to cancel and was on the phone for no less than 4 hours. Each person I spoke to put me on hold for over 30 minutes only to come back and transfer me to another person who put me on hold even longer.

The only contact means to Neat Company is Support which presumes you need more help using their ridiculously difficult system and therefore to bend you over for more fees. In my case I was double charged. Attempting to resolve this, I called their number (866-632-8732) six times. The last one told me to call the same number again as if I was on another number. The run around is what it is. Neat products are for full time accounts, not the Saturday morning bill payer. For Saturday only users, startup will take two hours and the level of frustration will ruin the whole weekend.

I no longer have the need for their service and they are making it impossible to cancel! Over the course of 5 calls, I've spent a total of 4.5 hours on hold and can NEVER talk to anyone. Meanwhile, they just keep charging me. I'm BEYOND frustrated.

I was so excited to be ordering a Neat Scanner for our business. I ordered online and received a confirmation of the order, but for some reason did not receive a confirmation of the shipment information. Finally, I just called NEAT to find out about the order. They have very limited hours so you cannot call them in the evening or weekends. When I was able to call them, they had told me that the scanner had been delivered.

I have owned a Neat Mobile scanner for many years now. I use it simply for scanning documents to pdf files while travelling. Today I attempted to connect it to my new Windows 8 PC. I didn't have a driver, so I looked on Neat's website. Guess what - no "driver download" links anywhere. Tried phoning support at the number shown on their website (couldn't find any email address for support on the website). Kept hanging up on me or telling me to try later. Found another number by doing a Google search. Spoke to a nice fellow who knew nothing about how I could get the drivers but told me just to download the Neat software because it came with the drivers. Went back to website, tried to download software but had to first set up an account and answer a dozen questions. Finally got the s/w downloaded then had to enter another dozen questions to install it. Installed it, but couldn't get it to scan anything and if drivers were installed they weren't apparent and the scanner would not work with Adobe Acrobat.

I like the machine from the Neat Company. Even though I’ve had it a while, I’m trying to get acclimated to locating the folders. I have 150 on the thing and I need to consolidate under the general categories like auto repair, recipes, because stuffs are helter-skelter. I can find stuff by just scanning it, but it’s a little time-consuming, so I’ll just have to figure out how to put the new folders exactly where I want. It definitely is something that takes some getting used to, but it definitely keeps stuff organized much simpler and easier than a manual file system or an old hard copy system.

It is nice. The machine is easy to install and I've been organizing paperwork. I have some folders made up, but I haven't actually used it to do deposits or other papers.

The Neat Company is very easy to work with and their machine is very easy to use. Their customer service was extremely helpful when I called them to research what product I wanted. They delivered on what they said they could, so that’s a lot of credibility with me.

I first heard about NeatDesk on TV. I was trying to figure out an easier way to make my tax man not to pry so much when I give him information. I just haven't quite figured out how to organize everything yet but he wants everything in an Excel program. Neat doesn't really do that but I pretty much use it everyday -- I get receipts every day so I feed them in. Same thing with business cards... I just feed them in there too.

I got my Neat Desk as a gift and I use it once a week to scan documents and receipts. It doesn't do exactly what they say it would but it does allow you to separate it into different categories. Their customer tech support or the support that they have is pretty awful. You call them, ask questions. They don't really answer the questions for you. They're not very helpful.

I like the way NeatDesk works. My wife worked for a medical official lady who owned her own business who had NeatDesk and my wife came home and talked about how great it was. Even though it's probably a lot more than what we needed it for, it would be something that as the company grows we could build into it so we thought it's worth the investment to get it because it would help keep everything organized especially since we're a new start-up company where it's just her and I. We needed help to get everything organized and to keep paperwork together which is easy to lose. NeatDesk has been fantastic because even if I lose the paper I can always go on it and I've got a copy. As for the Neat Cloud, I'm not putting anything out there. I prefer to keep my privacy.

They tell you lies when you're trying to buy it from them. They gave me a cash price on it but it ended up charging me the full price that they would have if I was getting it off credit. They just keep lying and when you ask a civilized question, they won't answer. They said I could send it back within 30 days. I told them I'll send it back to them. They said, "oh you cant do that". And they don't speak English, to top it off with, so they're hard to understand.

I saw a NeatDesk advertisement and did some research on it because we got tired of all the clutter and paper. Now, anything we buy we just scan it in there and then we just toss the receipt away. We have a receipt bin and, either at the end of the week or end of the month, we'll take all our receipts and scan them there. It separates everything - gas receipts, food receipts... It has been a really great tool. It's a really awesome concept that they came up with.

We bought the Neat Desk and it's my daughter that uses it. We have a home business and she usually handles the documents for three or four times a week. Using the Neat Desk requires less paper.

I'm not thrilled with NeatDesk. I don't use it often because it's over-efficient. It takes too long to scan because it's gathering too much information. I'm sure for other people it works great but for me, it just didn't fit into my business and what I was looking for.

Ever since I installed the NeatDesk onto my laptop, I cannot scan documents on my printer. I can't figure out why my computer won't download the driver to scan because I can only scan one document at a time with Neat. It won't attach them all into one PDF file and it freezes up if I scan more than three pieces of paper at a time. We're a trucking company and we have three trucks and I have thousands and thousands of receipt that I have to keep track of and all the stuff that a trucking company has to keep track of. I bought it for all my receipts because I was putting it in a spreadsheet on Excel. It was primarily for our business. I don't have time to restart it every third receipt when my driver comes in. I've spent three days trying to figure this out, uninstalling, reinstalling, and being frustrated, wanting to throw it across the room. But right now, I have to use it as a scanner because I can't get my printer to work and I don't like that feature on it.

I'm a businessman; I do flooring for a living. I get a lot of receipts, and it’s so much headache to keep track of them. I heard about NeatDesk from a TV commercial so I purchased it and I like it a lot. What I do now is I get all my receipts and take them home and a couple of days later I put them all in and it’s done. I use it at least three times a week. I don't have to worry anymore about keeping track of the receipts. I'm able to save a lot of time. I know a lot of people in my business and talk to a lot of contractors and I have recommended this to at least 12 people already. I told them about NeatDesk, and even asked them to come over to my house to show them how it works so nice. I super like it; can’t tell you how much I like it.

I thought the NeatDesk would help me organize stuff for taxes in business and other stuff but I don't use it now. I have a vision problem. I thought I would be able to do different things with it and I wasn't able to so it didn't help me any. I just wish they were upfront earlier when we talked.

The massive receipts on my desk made me decide to purchase a Neat scanner. I set it up once and it was easy setting it up but I haven't been able to get back to using it. The only problem I had with it was I got the subscription to something that I didn't pay enough attention to and it ended up costing me $15 a month. I guess it was probably some box I didn't uncheck or something and I got subscribed. So I got it turned off.

I have a lot of receipts. Then I saw the commercial for Neat Desk on TV. I decided to get one. I used it for a couple of weeks and was frustrated with it. It was such a pain because I had to scan each receipt and get it in and pick it up and assign it to a folder. I'm like, “Really? I got to do all these?” So that was my whole thing with it. I don't like it. I don't use it anymore at all. It's too much trouble.

I've had good luck in putting in my receipts into the categories I want. Mostly, I use it for a couple of days and get a bunch of receipts in. We actually just acquired a home that we're going to use as a vacation rental so all the receipts from that will go into a new category. The copier itself works very good. What I don't like is it doesn't do what's advertised. I cannot make a report. I would have to have a separate receipt for each thing that I put in. I can't single out things without digging in and for the most part, it really doesn't read the information off the receipt well. I have to put in a lot of it so it's frustrating.

I used the NeatDesk in the beginning for pretty much everything, kids at school, work and essentially my bills just to keep track of them and tax documents. I wanted it for the mounds and mounds of paperwork that I had. I was looking forward to using it for that and it was great.

I’ve got a small business, and I keep losing my receipts or the receipts are fading out. I needed to store my receipts in my computer for taxes or getting audit so I purchased a NeatDesk. It is way better because it's quick and I can find stuff real easy. I tell everybody about it.

My husband uses NeatDesk a lot more than I do but I'm glad we got it. It's got a fax and a copier which made it a lot easier since we copy things.

I’m very big on keeping all my paperwork for several reasons. We own a house so I know that it’s important to keep track of electric bills. We have so much paperwork and I wanted to eliminate clutter. Then, I heard about NeatDesk from an infomercial. It helped me keep everything in one place, and I can easily find anything by searching keywords. In the couple of companies I worked for as administrative assistant, they used something similar, the Fujitsu. But I know that the Fujitsu is very, very expensive. It’s like nearly $2,000.

The NeatDesk worked out pretty good for me during tax season to get everything encoded and organized in my computer so that way, I had somewhere a digitally-stored copy versus a thousand pieces. I use it two or three times a year - during tax season or whenever I feel I’m getting too much paper. I scan everything in the program that comes with it real quick, and then save them on my computer in one of my safe spots. It's less paperwork.

I keep bills and copies of invoices all over the place so I figured I’d go ahead and try the Neat scanner to consolidate all these things. I'm now able to throw away a lot of papers, extra things that I have, and keep everything in one place. But one thing I am trying to work out is how to print actual invoices that I want at particular times to make out reports. I haven't had the time to actually find out about that one.

I started doing bookkeeping for a local company here. This job here was supposed to be a temporary job, but it turned more or less into a fulltime job because it was taking so long to do the weekly receipts. Then, I heard about NeatDesk from a TV commercial. Using its scanning and sorting features, I found it a whole lot easier just standing and letting the receipt put itself in the specific folders, than having to try and figure out what each one was and manually typing it in. NeatDesk helped me get the receipts scanned in a small period of time. I love it!

Overall, it was a positive experience. I did have to call a few times asking that they extend the 30 days because you have a trial period of 30 days and it wasn't long enough. The trial period starts when you ordered it and I didn't get it for a week. And then, it just wasn't enough time to explore whether it was something I wanted to keep or not. And then, something else happened with the cloud thing that apparently I was supposed to cancel and I didn't know. It came with my free 30-day trial. It was a trial to use the NeatCloud. And I didn't notice for a little bit, but I had two withdrawals from my checking account of $15, around $15. And when I called them, I kind of had to press my case to have them take it off. The fact that I never used the cloud feature was what helped me. And finally, they cancelled it and they gave me a credit on those two months that they deducted it from my account.

We got the NeatDesk because we're a restaurant and we had hundreds and hundreds of receipts in over seven years. We just don't have the storage space to keep them. We’re using NeatDesk primarily to save space... scanning my receipts, and it's easier to use it to keep our receipts in order. And so far I've found their support to be very helpful.

My overall experience with The Neat Company has been fine. The product's been fine. I have not had a problem at all with it. It does what I needed it to do.

It really isn't exactly what I was looking for. I bought it to use it with our QuickBook for our organization and it works good with just doing regular type of papers but I really needed something to organize my paperwork and my bills. I thought that the NeatDesk was going to work more with my QuickBook; people have told me that they can work with their QuickBooks but I can't figure that out.

I purchased NeatDesk because with what I saw on the ad, it did what I wanted to get done. I use it quite often because we scan papers into it. It's a very handy thing. It just makes it easier to do my work and I can go back and pull the paperwork up when I need to. I would recommend it to anyone. That's a very inexpensive product. You get a bargain and a half with.

I have a lot of paperwork so I decided to have the NeatDesk. I use it every day because I scan everything to my computer. I have a regular scanner but it doesn't do what the Neat scanner does because I can put it in different folders and it goes all to one spot instead of all over the place. By using NeatDesk, I know where everything is. I've already recommended it to a friend. It's a good thing to have. I actually like it very much. It's just I'm still figuring things out on it. I've always read it's a really good product.

I first heard about NeatDesk on TV. I realized that I needed a Neat Scanner because I can use it a bit for my work. Also, my wife purchased the small portable scanner a couple of years ago and that was going out, so we needed something much more professional and not a portable, but more of a standalone. I use it once a month, but my wife's use of it varies considerably. I use it in scanning some documents and organizing my work. The NeatDesk is fine. It does what its supposed to do. I would highly recommend it.

I wanted something last year for organizing taxes and keeping track of my expenses. Then, I saw one of the hundreds of commercials Neat Desk Scanner used to run all the time on TV. It came in handy because I didn’t want to have to scan, and organize the scans into files. With Neat Desk, once your files were setup, it was just more convenient.

I first heard about NeatDesk on a TV ad. I needed a Neat Scanner Because my desk is not neat. I tried it a few times when I was trying to do my taxes. I tried to scan a bank statement and it didn’t seem to do anything but give me a picture of the bank statement. Most of the materials referred to online tutorials and stuff. Maybe, I’ll try it again, but it didn’t seem simple or easy to get to customer service.

I have my own business so I got NeatDesk. I started playing around with it and then I kind of like quit. I haven't really used any of them. By the time I got it hooked up to my computer and got it to scan the receipts in, I just stopped using it. If I continued, it would probably have gotten easier. NeatDesk is fine.

I add up all my bills with the NeatDesk and it has done pretty good as far as what I need. It keeps a firm record. I had looked at a video on it, trying to make heads or tails with it. I fiddle around with it. At first, I had run into obstacles like saving the bills where I get the bill in 2014 and it’s for 2013 but I found out how to do it. There is a difference in saving it. I’m doing pretty well with it but I know it can do a whole lot more. I got it so that I can integrate it with a lot of other software - accounting software, tax-wise. Overall, it's a good experience.

We actually have purchased three NeatDesks and they are working awesome. We love them. I first heard about the NeatDesk being advertised over the Internet and TV commercials.

My NeatDesk is working really great and everything, I really like it. I used it for my tax return this year and it's very, very helpful. We're gonna start a business, so we'll definitely be using it in the future again, that's for sure. My experience with the Neat Company has been good. I'd recommend it; as a matter of fact, I already have.

Our work recommended that we have a scanner, so I purchased the Neat Scanner. We are paperless so everything has to go through the scanner, through the Neat. It's very efficient and very helpful, I haven't had any problems with it. I did also buy the NeatCloud and downloaded it to my phone so I can access my documents when I’m on the go.

NeatDesk had a lot of glitches. I probably would have return it if it wasn't past the time. We’re working through it. We haven’t had the time that we probably should’ve spent with it, but there’s been a lot of hang-ups. I’m not crazy about it. I thought it would be easy; it’s not easy. I thought it was gonna be simple. I thought you put the stuff in there, it would put it in, and you would be able to locate it. With NeatDesk you have to spend a lot of time setting it up and then we have had the glitches. That was disappointing.

I thought about it for quite a while and I know some people that has it and I decided to get one. Overall, I like NeatDesk. I like how it’s set up and how it works. I use it every weekend to scan, save and set up what type of document it is and if it’s going to be taxable or not. I just go ahead and set up my files and put what I want to put in each file and be done with it. And then, I usually export my PDF files also to my laptop so I have copies of those files.

I am recently divorced, so I’m trying to stick to a strict budget. The NeatDesk helps me with scanning my bills and my expenses on my receipts into the computer. It’s been really great being able to organize my receipts and then into categories. It helps me see where I’m spending the most every month. It’s been really easy, really beneficial, and it’s helped me keep track of my intake and my output.

My experience with my NeatDesk is good so far. I needed the Neat scanner because I have a lot of receipts and well, they fade out over time. Now I use the NeatDesk once a week in a month so it's good for me. It's a nice tool. I'm glad I use it to keep in order my finances. I would recommend it to my friends to make files smaller.

I needed a Neat scanner because of the stack of receipts in my office. So now I use my NeatDesk about five days a week to organize business cards and store receipts. It’s better and I got rid of all the paperwork. It helped me minimize the clutter and made it easier to find paperwork.

I had a big old pile of papers sitting around all the time and it was very inconvenient to scan it in so I thought I needed a neat scanner. I use it daily for record keeping and it's a lot better because it's more organized. I love it! It's very convenient because I had to manually create everything before.

My buddy has it and talks about it. I thought it'd be a good idea and I heard the commercial and checked it out. I use my Neat Scanner once a week to organize paperwork, receipts and bills. It has made my operation much easier to get things organized.

I had a good experience with my NeatDesk. I've been using its scan to PDF feature. Primarily, I bought it for that purpose; multiple sheets into a PDF and to scan checks, deposits and what have you. There are some little issues. I understand sometimes the paper crinkles or I may have it in crooked. I had a couple of problems with what I thought was a clean sheet of paper. Sometimes it pulled in crooked and then it bent a corner on me, and then it jammed up. It was easy to unjam, that feature was very good. I turned it upside down and fed it in the other way and that seemed to work. It corrected the image right side up the way it's supposed to. It skipped blank pages the way it's supposed to so it's working there. But I was disappointed that I could not put in a business-size check other than putting it into the full 8 1/2 x 8 1/2 wide slot. If it looks like they set it up for a regular 2 1/4 receipt that comes out of a cash register but not checks. It will be better if the slot were just a little wider. On the next version, they could put them in there.

I needed a Neat scanner because of my taxes. I use the NeatDesk three times a week to invoice my receipts for tax season. So far, it’s been good.

I don't use computers much, my secretary does. I just lay papers on her desk and she scans what I want scanned. I just orchestrate it. We just had a conversation whenever we could sit down and she could show me how to access stuff and eventually use it, but I'm not real computer savvy. So, I just tell her to start doing stuff. But we really like NeatDesk. In fact, she works for another person too and I'm not her primary employer. And she said, "I really love yours, I need to get one myself". Well, anyway, as far as that, it sounds like that its really being useful because I'm eliminating paper every day. And so, we're quite satisfied with it though.

I'm tired of all my paper trail so I got a NeatDesk. I use it every single day. I use the scanning for all my receipts and put them in the categories I need for my tax right off because last year I lost my receipts and everything. So this year, I'm putting every single receipt I got in there and got everything organized. I have a barbecue business and it's been a big help to me as I keep all my receipts straight and what I purchased, what's going out and what's coming in. The Neat Company is great!

We have some side businesses and all these papers and decided to get a NeatDesk. Right now we use it twice a week but I plan to be more consistent in using it. I just need to get some files set up. I had put in quite a few contacts and I'm working to get all those in there. That's my goal. I'm hoping to get that done in the next few months. This is a much better method because I'd rather have it electronically and it's easier to search for than on business cards. Having it all in one place has been the biggest help and it's getting rid of all the paper. It has helped me keep organized. It's very helpful to me right now and I'm still learning it.

My wife wanted the NeatDesk and she uses it all the time. She copies all her stuff into it and seems to be more organized. It's cool even though it's somewhat pricey.

NeatDesk offered a free trial and I can return it if I don’t like it. So I tried it and remembered to return it but it took a whopping 140 some dollars out of my checking account. And it doesn't do what they do on the TV. It is a lot of work. It was exciting for the first three days to learn it. You learn that whenever the receipts go in, it doesn't actually take that thing and store it in your provided categories. It doesn't itemize it out. You have to do that. I’m still dealing with receipts. In other words, there’s no such thing as a Neat machine for dummies. All it is technically doing that another computer doesn't do is the divider tray which is for business cards, receipts, and documents. That’s the only difference. It just doesn't give you enough information and also, it doesn't work with the Microsoft Surface 2. You would have to go buy the $800 Surface Pro in order for the Neat machine to work. It doesn't work on a standard tablet. It has to be on a $900 or a $1,000 tablet in order for it to be efficient.

At the beginning we were using NeatDesk every day, all day long. But right now, because of our workload, we stopped using it. But we plan to use it pretty much 100% of the time. We are using it to populate some information on QuickBooks. It's practical, very easy to use and compact.

I like NeatDesk. I had bought the smaller one that was $200 but decided I’d rather have the bigger one. I wanted one because I have paperwork all over the place. I will be using it a lot, but it’s just getting the time to do it. Right now I've got other things to do but I wouldn't spend that kind of money on it if I wasn't going to use it. I just use the receipts and haven’t done the business cards and the bigger documents yet. It’s a lot better than my previous method because I don’t have to write anything down. It keeps everything in one place and I just have to look it up. I haven’t really got to use it for tax purposes yet, but I’m sure it will come in handy next year. It’s excellent.

It's been good once I got onto it. By the time I set up different files, it seemed to be pretty smooth. It's one of those things where I got to get rid of a lot of paperwork by downloading it into files. And it's one of those rainy day projects but I haven't had a rainy day that I cant get into it yet.

Overall, the experience with the Neat Company was good but I wasn't happy with their customer service that closes at 6:00. It's ridiculous.

I’m getting along with my NeatDesk. I probably got a lot to learn yet. My overall experience with the company has been good so far.

Ive seen them a couple of times on TV. I have a lot of receipts and stuff that I have to turn back in to my job, and when I turn it in, I don't get them back. So, its nice to have a Neat Scanner. And I also have tons of business cards, and it was nice to be able to get rid of the business cards and just scan them and not worry about it. I use the NeatDesk once or twice every two weeks. I haven't used a lot of the features yet. I'm really interested in doing the recipes and stuff like that to get that in there, but I haven't started that yet. That would be what I would be most interested in. I had a neat experience with NetDesk, I would recommend them to my friends.

It's been taking a lot of papers out of my desk. It’s good.

We've been looking at it for over a year on television. My wife and I wanted to procure one because we had a problem with the IRS, and we couldn’t find our documents. Neat seemed to be the ideal tool for us at the time and we did use it a lot when we first purchased it. We use it primarily for copying documents. I know its got a lot to offer. Its just that our basic interest was holding on to information that we thought might be compromised in a flood or if we misplaced it. But am taking advantage of all the new stuff that I possibly can. I'm trying to use things as I can figure them out. As for now, using NeatDesk, we were able to classify things according to what we call "Finance". Those are bills and we put bills in a certain place like bank statements and other materials like insurance paperwork and separate them.

My husband has a small construction business and every tax time, him rummaging for receipts was driving me insane. So I thought this would be a fantastic way to organize him (he’s not very cooperative with getting him organized.) I haven’t used it in a while though, but when I first got it, I started scanning everything as much as I could. There’s tons of documents to be scanned including documents and receipts for his business. I also scan business cards for people that he does business with... And then as the piles of paper started coming out, I had less and less time to scan. I'm actually sending it back because I just can't keep it at this time.

I have a very good experience with Neat. When I first got the NeatDesk, I really started into it but I had to set it aside because I've been really busy doing other stuff, but I'm going to get started on it again and I'm definitely going to continue on with it. I just need to get a few other things in order and then I'm going to go back to putting everything in there and hopefully get it all set for when I need to do the second quarter stuff. It has helped me keep my desk cleaner.

My experience with NeatDesk has been quick and easy. I was a little put off by the fact that the rep didn't know about the TV promotion with the shredder. But so far it’s good and we like it. I knew I needed a Neat scanner because of the pile of papers on my coffee table. I use it once a week. The printer jams here and there, but then I just pull it out and redo it, and then it runs pretty great. The feature I often use is scanning and then filing and the application on my laptop. It keeps everything in one place and then we can discard the paperwork. I've also used it to create reports, manage finances or organize business contacts.

I have NeatDesk installed on both my PC and my Mac. It’s an awesome scanner. I have scanned things in and realized that I’ve had to verify amounts in particular where it might misread an amount because of clutter on the receipt. I'm a bookkeeper and I had heard about it from a client, but at the time it was more than what I wanted to spend on a scanner. More recently, though, I had a client that I do work for who told me that he had bought the NeatDesk and that I would be using it. Right now, I use it on a weekly basis, for scanning purposes. I look forward to whether or not it integrates with QuickBooks. I'm a member of the AIPB, American Institute of Professional Bookkeepers, and there have been discussions about scanners and their ability to export transactions into QuickBooks.

We had some kind of trouble with my computer and they essentially wiped out my hard drive and put it on another thing. When they brought it back, I lost some of my stuff. I didn't know they were going to take my hard drive in the first place. They should have asked me. That move of theirs was really stupid. I decided the best way to do this was to get a NeatDesk system. And it has worked. I got it to work.

I first heard about NeatDesk in the Washington DC Airport. The lady did a demonstration up there. I was waiting for my connecting flight. She had a lot of knowledge and showed me how to organize the paperwork, cards and especially different receipts. I have my own business. I mainly use it for scanning. I have not used my NeatDesk very often ever since I bought it because my other computer crashed. I need to find out how to use the old files, create the files and put the right documents in the right files. I call customer center, they transfer me to a different section, the website or different people. It would be a lot better if they spent a little bit of time and answer my questions on how I create these files. That would have been better experience with Neat.

This is my second NeatDesk. It is still in the box and I haven't used it. The problem I have is the guy charged me for shipping fee when there was an advertisement that said free shipping yet on the bill I was charged for that. I explicitly phoned the guy that I didn't want the cloud things, and yet I was signed up for the cloud things. When I saw the charge, I called and finally was able to get to talk to some lady who took off the charge for me but I never got the money back from the shipping in the first place. That's false advertisement. They have not been good. They're not going be happy about it because I was going to file a complaint to the FTC.

NeatScanner has helped me manage documents, contacts, and receipts. It's good and I'm enjoying it. Neat has provided another way to get organized and get rid of endless piles of paper and get things in a more organized structure. I've seen it advertised and a friend of mine told me it helped him keep organized and keep his records straight, so that was really interesting and that's when I decided to get one. I use it almost every day. The difference is like night and day, but a lot better. However, I haven't used NeatCloud. I just haven't figured out what I need to do on that.

My overall experience with the Neat Company is fine. I got it and I've been using it in the last few months, and if I can keep up with putting in my documents, I would be happier, but it doesn't have anything to do with the company.

I saw their ad on tv and it looked easier to use than the all-in-one printer/scanner that I have. I run a business and I do need a scanner so I bought it. I love the NeatDesk and use it daily. I use it to create reports, manage my finances, and organize my contacts. It's a lot faster doing these things using NeatDesk and A LOT LESS CLUTTER. I love it! It does what I want it to do.

I’m having a hard time trying to figure the NeatDesk system out. I can’t seem to get things where they belong and can’t find them whenever I put them in there. The original NeatDesk, the small portable one, was a neat deal. I've just had a lot of stuff on my mind and every time I copy stuff in there, I just can’t figure it out. The old system was so easy. This new programming is not. The system would be good if I understand it. You need to learn the system to be able to figure it out and to do it right. Also, I don’t want the cloud; I’m being charged for that, and I haven’t had time to sit down and get it off.

So far, the NeatDesk is okay. What I don't like is that the receipts are not clear and sometimes they are really small where you can't read them. And sometimes they don't calculate on the monitor. You have to type it in. Other than that, it's good.

NeatDesk is fantastic. I love it. I use it for taxes and my wife uses it for data storage. It's an incredible machine and very good. I've had it for over a year and we have two of them now. I don't remember how I learned about it but I'm glad I did. I started with the receipts for tax purposes and then I started to get rid of some of this paperwork that snows on me every once in a while. That way I can push through it. I have to develop a system so that it could read and can tell itself where to put it. I haven't done that yet. That way all I have to do is stick it in the machine. It would be great if you could just put a code letter or something at the top of the page and it'll tell it exactly where it would go - one or two letters in large print. That's my next step.

We own a trucking company and the only thing that I don't like about NeatDesk is I tried to put fuel receipts in and it does not want to claim that it's a fuel receipt. Fuel is deductible for a trucking company. You have to use fuel to get from A to B. When I tried to put it in the QuickBooks, it won't claim that it's a deduction. NeatDesk has been great except I had receipts that would not transfer into the computer and you couldn't see them or read them. And I also had receipts that would not apply to QuickBooks correctly. I'm not angry with the experience because I've never called to ask for help because I haven't had time.

Neat was advertised on TV and I love it. I use it to scan my documents and transfer them into my cloud or wherever I need them. I use it to duplicate a lot of the documents and it is easier now to find things. I haven't experienced any organizational benefits yet except for my business cards, which I got organized. I'd definitely recommend it to a friend. When they came out with the product, they came out with a good one. It's an excellent product. It's good for business and it's good for home use too.

They got it to me as they said, and they've been very good to check up on it. I'm real happy with it. The only complaint that I might have about it is that it's supposed to sync up and it doesn't always do it. But other than that it's pretty neat. I use it every time bills come in. I use the Neat Scanner and have used Neat Desk for making PDF files - for storage, no piles of papers. It's a nice feature.