The Neat Company Reviews

I've got a lot of documents that I have in my folders, and wanted to clear out some folders, and put these someplace where I'll be able to get to them later, so I needed a Neat scanner. I saw the NeatDesk in an ad and went ahead and ordered it. I use it at least once or two times a week. I love the Neat scanner because it makes it easier to locate and find things, and store documents, rather than trying to file them in drawers. It's a lot easier to organize. If I want to look at certain areas, it will pull everything up. I go through there and look at what I need to look at.

I'm writing to let you know I just canceled my account because I hate the new "cloud" program and have absolutely no intentions of ever using Neat again. I've been using Neat for almost 5 years, never had any issues, and loved how simple it was. I find it terribly ironic that as soon as Neat stopped providing support for their legacy software my Neat program started shutting down whenever I tried using it (something it has never once done before). I downloading the fancy new cloud supported software, signed up for a 30-day free trial and quickly become so frustrated with the overall experience I contemplated breaking my scanner.

There is always a problem trying to scan. I get so tired of the computer saying can not detect paper. I unplug, turn off and on so many times I can not keep track. If I am lucky it will work. Most the time I just give up. For the price it should be a better product. And yes I have tried calling many times. Now they tell me I need to pay for support. So much for customer service and a "good" product. Don't buy!

Been a terrible experience. 6 months of back and forth, multiple support sessions with no resolve. What happens is they say they apologize, but they don't mean it. You will get a return call, support will log in and tie up your computer for multiple days then forget you exist. You will find multiple files and software left behind and still no resolve. More support request will basically be ignored and locked up in email chains. I would have chose 0 stars but it's not an option, I recommend choosing another solution. I would bet I will get a response to this that says something like, "Sorry you're experiencing issues, we have responded in a private email," and I will still not have a service that I PAY for to work the way its supposed to.

We have gone through all our materials and manuals. There is no phone number to contact to speak to a live person. This is an unfortunate and very unprofessional way to run a business with products. We need to speak to someone regarding billing and some questions about the product we purchased. We prefer a live person and not an email.

In mid-March I purchased a NeatConnect but had no idea I would be required to subscribe to a paid service to use the new cloud-based software. I would be happy to use the Legacy software, but with no future support, I know it is only a matter of time (one Mac OS away) before it stops being functional. As for the new NeatCloud and Cloud Desktop App, they are useless. When I login to the Cloud Desktop App, I am immediately met with an error code and kicked out of the App. I have had numerous email conversations, delete and reinstalls, and no viable solutions. The scanner often does not acknowledge that it has paper inserted (I have to apply downward pressure to receipts to force the scanner to notice them).

I'm still waiting after a month for this cloud error message to be resolved: "We are optimizing your item for viewing. This may take a few minutes. In the meantime, your original item is safe, and can be downloaded." How much longer do I have to wait???

I have been using my Neat for approximately 4 years. I have one of the older models #1000. This machine still works, but my computer crashed when I was printing my final tax report. Got new computer, went online to download software for my machine. It did not work. I tried calling Neat company and they just want your business and money without providing any personal customer service. I use to be able to talk to a live person. Now, no such thing, can not talk to anyone, can not print my tax report and of course now I am late. NO COMPANY SHOULD BE ABLE TO RUN THEIR CUSTOMER SERVICE DEPARTMENT IN THIS MANNER. If something is not done fast, I will have to reconstruct my entire year for tax filing. My machine can not be used now. This is all for their bottom dollar.

Review for telephone customer service. After multiple emails and service problems, I was finally given a telephone number for customer service. This service was very good, and my problems were addressed and solved. My problems were not unique to The Neat Company as there are quite a few complaints the same as mine. The Neat Company needs to provide this service to all customers. They would have a much happier customer base.

We had an employee leave our company suddenly who set up Neat Cloud subscription billing with Neat. He didn't leave login information, so we have no way to talk to a human and get the billing/access resolved even though our credit card is being billed for support. How can we use a self-service portal to resolve this when we don't have a sign in or know exactly what email address/login he used? Very dicey to not allow contact with a human, even for sales, and especially for billing issues. Tells me you have big problems. Not worth the effort to use this scanning appliance.

Like everyone else on this site - my desktop software no longer syncs to my "cloud" account. Which, you can't access anyone because their site is always down. I'd be happy to pay for their services to get all my documents downloaded but there is no way to call them, email them or chat any longer. Neat is HQ'd in Philly - can someone there go knock on the door? Better yet, can we get a home address for Michael Crincoli, President of Neat?

I purchased the NeatDesk two years ago. First disappointment was my scanner broke right after the warranty! I spent hours on the phone with customer service trying to repair my scanner and that was very uneventful. I then purchased another scanner because I was initially pleased with the product. What has changed is the way NeatDesk does business. I can see it's now just about the money! After purchasing my SECOND scanner and trying to download the software to a new computer, I was informed that I have to purchase a monthly "cloud" service in order to use my scanner!! Why am I being forced to purchase a monthly service in order to use the product I OWN (that wasn't cheap)?? This is absolutely absurd!!

After use this scanner and the app with my Mac, Neat is not able to fix serious problems with the system. Customer service is impossible unless you become a paid customer. The worst, many of my documents has between 4 to 40 pages. When I open Neat app in Mac, I can see just one page on each document. My main information was saved as PDF in Dropbox and Time Machine backup. 4 years of information was in Neat app is lost it with no option to fixed, because if you want contact with Neat you have to pay for an account, even if you own a scanner.

I have been using the NEAT scanner plus the premium subscription for 3 years. Now I find out NEAT has changed to a cloud service that does not seem to function. I am trying to follow the steps needed to upgrade my cloud service and submit my thousands of transactions to the NEAT Cloud. This is incredibly difficult, with their circular directions and multiple screen clicks to get around the directions. I know I will have to call their customer service to figure this out. I do not have the hours and hours of time on hold with NEAT customer service other customers are reporting. The NEAT company must straighten this out or lose their loyal customer!

I have been a Neat customer for years. I have both a desk scanner and a portable receipt scanner, and have bought upgrades over the years. I use it for business expenses and taxes, and to track health care expenses and insurance reimbursements. And for years I paid a monthly charge for NeatCloud -- which I didn't need and was constantly causing crashes, requiring deletion of the software and new downloads, and often the loss of documents. So after paying hundreds of dollars over the years for the cloud service, I cancelled it and relied only on my desktop. I hoped that would resolve the problem with crashes/freezing up.

I have been a customer of Neat for at least five years. That is a paid business customer. During that course of time, I have grown accustomed to massive barriers Neat has put up to make sure customers are kept at arm's length or farther. During this time I have only had the pleasure of talking to one customer service Tech who was able to take care of the sync problems without it going into days and even weeks. I have and they have ALWAYS had this problem. Very easy to verify. Check my email address. I was told it would get better.

My Neat cloud has not worked since early April. All I get is some generated BS message they are trying to fix it. Nobody ever takes a call or answers a chat or returns emails. Your customer service sucks. You have the nerve to recharge me for the cloud and you can't get it fixed. Give people answers when the sync problem is going to be fixed. Instead of a pre generated ** script. FIX THE PROBLEM!!!

I have been a Neat User for years and started using Neat cloud for the past two years. In the past, I have had my data synchronization issues where for some reason neat had to delete all data from my account so that I could use the system again. This type of errors happened again but I learned how to backup locally all my data and then delete all the data from the cloud. All in all it's hours of lost work. Well it happened again this week for no apparent reason. I always scan using the Neat cloud scanner but when it's time to sync I receive a notice that it cannot connect. This time I backed up my db, created a new db and let Neat cloud re-sync.

We purchased a Neat Scanner for our office and it has not worked properly since we purchased it. We followed the directions on how to install and once installed tried to open it on the desktop. I received this message: Corrupt Database Unable to open Neat Database. I clicked on the help link and walked through each instruction to restore the Neat Scanner and it does not work. I did a live chat and all they seem to tell me is that they are sorry and cannot help me but I should go to about 4 to 5 links and order the help $45.95 for 60 days. Then after the 60 days if I have another issue I have to purchase another $49.95 again. The support is good for phone only. I asked the company about the 3 service plans I saw on the site for $5.99, $14.99 and $24.99 a month, but they don't push those services, they head straight for the $49.95 one. If they call they say, "So let's sign you up for the $49.95. It's good for 60 days phone support only."

If you buy a Neat scanner (and they're expensive!), you'll be forced into paying for a subscription service in monthly or annual installments just for privilege of using the scanner you bought! And to put the icing on the cake, you can't contact customer service unless you're a paying member of the subscription service. So you either pay their extortion money, or you own a $300 rock.

I spent the better part of three hours trying to get my scanner to work. I've had it for several years but it's inoperable now unless you purchase a plan from the company. Their customer service line is managed by a robot that hangs up after a series of automated responses, but you can get online chat help. After three hours the service still didn't work, so I filed a BBB complaint. The Neat Company did respond to that, saying they only JUST discovered a bug that renders the tool inoperable and they now have a bug fix - they never force customers to purchase their service they say. So, like an idiot, I closed the ticket and guess what - they lied - the service still doesn't work. There are so many other scanners out there. PLEASE save yourself the aggravation and stay away from The Neat Company.

I bought my Neat connect scanner to get organized and it has never worked. I tried customer service and they just tell me to clean the feed wheels... it still doesn't work. This is $450 down the drain and Staples wouldn't take it back after 14 days.

I can't believe how poorly this company's customer service is. Like many of the reviews I've read, when I went to log into my account in April, I got a message that said my account had expired, which I thought was odd but I figured I must have missed something. I renewed my subscription ($119 which they quickly charged to my credit card), and still got the same message when I went to log in. Since you can't find a number to call, I sent 3 different emails to customer support with NO REPLY. I am currently sitting on a "Live Chat" for over 30 minutes with NO REPLY. This is crippling my company, as 5 years of receipts are in that cloud and it could do me significant damage to my taxes. I can't begin to express my frustration. I'm in on any lawsuit that is filed.

I purchased my first Neat program over two years ago. My scanner developed some problems. I have just purchased another Neat Desk for my MacBook Pro. It took some time to download and install. There are problems with the software, and I can't scan. I have tried to get help without success. I tried the chat contact and waited over 30 minutes and no connection. I then bought the Support package $49.00 plus tax in order to contact support by telephone. When I called, a recording said my wait could be 1 hour. Some support! They don't have an Operating Manual online. If there is one, I couldn't find it. This is a pathetic situation and anyone, including me, paying $400 for this program, should have their head examined.

I purchased the Neat 1 year ago. I was never satisfied with the quality of the product. Always a problem somewhere, whether it was the document feeder or error messaging. Now I totally dissatisfied. I'm not able to sync with Neat Cloud nor talk to a live body about the problem. This company is horrible! Class action suit --I'm in.

I just looked at the BBB for The Neat Company. They have an A+ rating. Why don't y'all quit whining and ** here and go to www.bbb.org and start filing complaints with the BBB about the quality of their service. All you accomplish here is just a ** session and nothing gets done about your problems. Stop being passive and get active if you're not happy.

I have used Neat Receipts for years and have loved it until recently. I wanted to download their newest software because it claims that it will use scanners other than the miserable pieces of junk neat scanners. When I logged into my Neat account I was presented with screen that "your plan has expired" and that I need to sign up for a plan. The only other option was to log out and return to the sign in screen. So foolish me, I signed up for one of their plans. They have charged my credit card for the plan but I still can't download the new software. Every time I log into the screen it goes right back to "your plan has expired" and to fork out more money.

I've had a Neat scanner since 2014, and I was able to download the software to my iMac. I've been trying to download and install the Neat software to my MacBook, but I keep coming up with the problem of having to sign in without an account (the MacBook is a Legacy). The company knows there's a problem because they've put up a page that says the way to get around the problem is to use my "original credentials." When I try to sign in, nothing happens. I think the company is in trouble and that's why it's unable to fix problems like this. I downloaded some software for my MacBook before, but I keep getting the message, "Neat cannot be opened because of a problem," (no kidding!) when I try to open the application.

I am also no longer able to access my hundreds of receipts due to Neat.com's new requirement to purchase cloud storage. Even after purchasing the storage I still can not access my missing data. COUNT ME IN FOR THE CLASS ACTION LAWSUIT!!

Having been trying to get a scanner issue resolved since 4/11/16, the special number I got with my support plan I purchased is not working and the online technical support I have gotten is lagging in 4-5 days for getting an answer. How can a business operate this way... do not buy this products is my recommendation.

If anyone out there is looking to put together a class action lawsuit against the Neat company, please contact me! I am all in. Totally disgusted with this company. Scanner stopped working when I upgraded my iMac to El Capitan and my computer will not find the scanner. I have written to the company, and I get back emails that just waste my time and jerk me around. They gave me a customer service number to call with a "case number" but when you call the number it's completely automated and unless you establish a paid account it hangs up on you. So I emailed them again, they then ask for a date and a two hour window to call me. So, like an idiot, I actually leave work early to get home to my phone and computer. I actually believed they would call! Stupid me...

My Neat organizer isn't working and tech support hasn't helped after a couple of emails.

I bought this scanner for basic scans. Now that my subscription is overdue the only way I can scan is to renew my subscription. If I would have known that this was going to be required I would not have purchased this product. Plus I had bought the top of the line model prior to the cheaper version and that one stopped working after a year.

In 2012 I paid $435 for my Neat Scanner ND-1000 from Best Buy. The purchase was motivated by need and the advertising on the product concerning paths to better organization the scanner offered. It was never mentioned that 1) The firm would stop providing upgrades unless one allowed storage on the "cloud" and 2) that would no longer support users who purchased their product but did not want to "upgrade" to cloud-based storage for a monthly fee. I am a lawyer with a TBite of drive space. I don't need Neat to have access to my client files that I scan. Why doesn't Neat post up all their internal docs in some database with an unknown SA and an unknown location? Why doesn't Neat give me access to their work product?

I purchased an overpriced Neat scanner in 2013 or 2014 because a colleague had one and was reasonably happy with its performance on his MacBook. However, when I installed Neat's software, it did not work well with my Windows 8.1 OS. I likely installed the software a half dozen times, because it would have an error code and not function properly. Windows 10 it was even worse.

Having worked for Corporations, International and National, Management, Marketing, Sales and also for Government, I had to devise systems to save corporations money and if something was amiss I had to find or devise a better mousetrap. With Neat products (which I first saw at an airport kiosk, I felt that this would be great for management of paper, filing, etc. for both personal and government agencies who need certain reporting. I researched the first CEO, President, education, startup venture capital and location.

This company needs to refund monies due to false advertising. I purchased a Neat Connect Scanner about 30 days ago and it worked fine until last week. I have always just scanned documents to my emails and never stored anything on Neat Cloud. I just upgraded since it said my subscription needed renewing, so I upgraded to the Business plan to add more of my employees... ONLY TO NOT BE ABLE TO USE THIS EXPENSIVE SCANNER AT ALL. Very displeased with trying to contact them via phone. The only way I was able to get a human on the phone was to select to speak with sales, then I was on hold for 45 minutes, then on hold again awaiting on Tech support... going on 1-1/2 hrs as I type this message...

I sent this letter --- don't know if it will do any good but I feel better. Will go with anyone that wants to file a lawsuit. I will start out as saying that I loved your product until recently --- in the past I told anyone who would listen about your product and many people purchased it based on my recommendation -- now I will tell no one about it because you have made it impossible to get help. I have searched your website, called your company and can't get help for what your recent software problems have caused, you say it is fixed so why doesn't it work. BTW, many of my friends can't use theirs either and will not recommend it again either unless it's fixed.

I have used their support in the past with good results but that has changed. I changed operating systems and now the application does not work. I work all day and I rush home to log into chat so they can help resolve the issue only to have them start to work on it but stop at 6pm (EST) in the middle of working on the problem. This has happened two days in a row and my issue is still not fixed! They really do not care. Do I need to take day off work, without pay, to get my issue resolved? And don't start me on the Cloud service. I must of had a brief free trial somewhere along the line and now I cannot get them to remove my documents. This used to be a good company but they sure suck now.

For two weeks now, I have been unable to access my files on the cloud 80% of the time. The other 20% of the time, it takes 5 minutes per screen to load. I cannot do my job and I am losing money well beyond the wasted monthly subscription and scanner cost. I've written customer service as a new customer 3 times. They claim they will respond within 72 hours. Still waiting...

This product has given me heartache since day one, but I paid a fortune for the scanner and expected to get my money for it. Now, they have decided I HAVE to use their cloud services, and charge me a monthly fee, as if $300+ wasn't enough!!! How dare they make my product obsolete just because they want more money.

When I purchased the NeatConnect back in 2014, I was able to call the Philadelphia PA office and actually speak with a live person. Back then the service was good and speaking with a person solved any problems I had. Fast forward to 2016 and whoa! What a difference 2 years makes in the life of customer service. Now, every number that Neat has listed - whether it be 866-632-8732, 866-396-5439, or their Ogden Utah number 801-528-4179 all now goes overseas to the Philippines. Please note that not everything can be answered online by going to Neat.com and most Americans want to speak to an actual person. I called in multiple times to the above numbers and multiple times it kept saying go to neat.com to find the answers...

I purchased a NeatConnect and it wouldn't turn on. After several weeks and repeated emails to the company (with NO response), I returned the unit to store. Now I have a new Neat that does turn on but cannot use because the Neat server is not working or is constantly busy. After 2 days of not being able to use it with no support from the company and too many bad reviews to count, the unit is going back. So for all you potential purchasers this is how it works: You buy a unit with no technical support and buy in to a cloud system that doesn't work AND doesn't have technical support. You have a pile of receipts to scan and in the end you still have a pile of receipts.

I have the same complaint as everyone else. What Neat has done to loyal paying customers like you and I is absolutely cruel. Now that this company forces its users to use a cloud service and do everything online, it's slow and very un-user friendly. The overall options that I used to have been removed/streamlined in my opinion for worse. THERE IS NO LOCAL BACKUP OPTION IN THE CLOUD SOFTWARE VERSION. So, when is there going to be a class action lawsuit started for the 200+ people complaining here? Let me know, I am willing to participate!

I have been very pleased with the scanner and have had no technical issues. However, after putting in my tax receipts 5 days ago I have just found out I will have to pay to retrieve them, as well as any previous documents. To my knowledge I have been saving them to my PC, and now I have to pay to unlock the software and access information that is not linked to another computer or server. I purchased this scanner about 8 months ago and now it's worthless. I could have paid a lot less to get a scanner that does what this one does now. This is a scam, and I have never before even considered a class action lawsuit, but I'm more than ready to go down that path to get compensated or make Neat accountable for a solution. I refuse to put any "verifiable" information, because I don't think anything is confidential and I don't know if Neat has access to my scanned documents and my information.

If I know Neat is going to push all their existing customer to a cloud based service and ask you to pay for subscription, I will NEVER even consider to purchase this scanner at first place. Cloud service should be an additional feature, not a requirement. Your IT support of a desktop software will be the key to retain your existing customer. I only own this Neat Desk scanner for little more a year. This is very disappointing.

I have owned their scanners forever, and even questionably bought another one when the other died. Now they decided they want more money and are making everyone go to the cloud and pay monthly. They have already gotten enough money out of me by buying 2 scanners because one died. So in one day my scanner turns red when I go to scan and it requires me to log in, then their FAQ doesn't work how to turn that off. They must be taking a ton of heat because on their website it says we didn't do this to force subscriptions, apparently that is the huge accusation, and it is true... you can't turn it off, they basically cut off functionality and nag you to death. These companies are getting so greedy and this is just another one down the tubes... their software was never that good anyway--very laggy and not worth the money. So I will look for better solutions for non-greedy companies.

I have had their software since they came on the scene, back when they were went by another name. I had it originally on a PC and now on a Mac for 4 yrs. They never developed the Mac version as far as the PC version. Their OCR has never been top drawer. There was always a lot of manual manipulation required. Has ANYONE EVER FOUND ANOTHER PRODUCT that would do what NEAT was supposed to do?

I don't need to reiterate the previous reviews because my experience was just as horrendous and virtually word for word. I spent two whole days of my life (time I cannot afford to waste) trying to get thru to a live person, tech support live chat. Wasting an additional $49 for priority support was useless as I was dumped into the same automated phone system hell. I have been with NEAT from their start and now have two questions before I throw my scanners in the Atlantic Ocean. Can anyone recommend another program that will easily capture and back up receipts, etc. preferably using the same scanner(s)? And are there any attorneys willing to file a class action suit against NEAT for using bait and switch on their loyal customers?

DUMP NEAT NOW. Is there a review option that is less than one star??? Like many other reviews about the latest update to NeatReceipts, this is another example of "I have been a loyal customer since..." in my case since 2008. Suffered through several updates to the UI, but kept going because fundamentally the application worked and kept my receipts organized... UNTIL THEY FAILED IN APRIL 2016. I can appreciate "no more support for older versions", but a complete hard stop on providing legacy software and drivers for older scanners? Now I have to subscribe to a cloud-based app that is "currently unavailable because of latency issues"?

I just found out what Neat was doing to us. This was never a very good program to begin with so I will not be buying the cloud based service. While the program wasn't so good it did serve to eliminate paper records. I assume that version 5.7 will continue to go downhill so the question now is "How to access those current records without Neat software?" Is there a comparable program out there?

I have been using Neat for years. Now you have to have a Cloud account to use a scanner that you pay full price. I have been on chat hold now for 37 minutes after opening another account different name just to be able to contact customer service. I also had to open another user account just so that I could get to customer support. Is this the way Neat is taking care of its existing customers? I own a business and I sure do not treat my customers this way. This company sucks now and I would not recommend them to anyone. Find another scanner on the market or use your printer. Might be a little bit more work but for basic scanning why should you have to pay to use your scanner?

This used to be an awesome solution to a tedious task of receipt organization and storage. Now that this company forces its users to use a cloud service and do everything online it's slow and very un-user friendly. Like I said this system was awesome. Now it's awful. Don't I repeat don't buy into this it's more headache than doing it the old-fashioned way.

I have been using NeatReceipts for a long time - 5 plus years on both PC and Mac. As of today I have 7,543 receipts. Overall the software is/was cumbersome and slow when it came to scanning and receipt recognition. For me, it worked. As much manual input I had to manipulate, it worked. What I find now is the "forced upgrade" to the cloud service becomes somewhat of a huge problem for customers. I am currently running Windows 10 and running NeatReceipts version 5.71_474 (which I have used on Windows 7 and 8 as well).

I have the same complaint as everyone else. Neat is apparently forcing me to pay for their cloud service to keep using my scanners and software. Once I upgraded to 5.7, the app requires me to sign in. I have not signed up for their cloud and I will not pay for a service I do not use. Their pop-up window for signing in prevents us from using the software. Their lousy FAQs show how to turn off this function, however we do not see the same functions that are shown in their videos or FAQ. So, when is there going to be a class action lawsuit started for the 200+ people complaining here? Let me know, I am willing to participate!

Along with everyone else that has written about this issue... tried to use the software, tells me subscription has expired. I have only used it on my pc, I have never synced with the cloud (to my knowledge) and like many others, didn't want all my personal information out there anyway. There is no way to speak to a human being, everything runs you in a circle, and I am afraid to continue using a product that requires you to subscribe to their new platform in order to use it. This product was advertised as a document organizer, and a way to eliminate the need for storing paper docs... What am I missing? Those that do not wish to use the sync platform should not have to. Someone please help!

The first software that was issued was really bad but the last one was working good with the exception that it was slow to process and save. Now my scanner does not turn on and the power supply is ok but I can't seem to find out how to contact anyone and find out what the cost of repair would be. The reviews I have read is they expect you to purchase a new one but now they are going the way of the cloud with subscription. I refuse and will junk the program and scanner.

Purchased Neat Premium 3/11/2016. Never received software. Neat Support advised on 3/22/16 that my order was on the way. Still waiting!

I echo many others that have been using Neat for years (since 2009). It worked great until just recently, and then, cyclical avoidance when it comes to upgrading, adding new products, previously used features no longer available, etc. I had the same issue with lack of customer support.

Neat used to provide value - buy a scanner and some simple software and your receipt tracking problems are solved. Now Neat has forced its users to upgrade to a "service" that requires a mandatory monthly fee, even though the service adds features that only some customers would want. It truly defies business logic to assume that happy customers will choose pay for a solution to a problem they don't have. Even if you wanted the features that came with this extortion, you shouldn't buy them from Neat. Their product has been failing more and more with each "upgrade" that introduces new bugs, and counter-intuitive user interfaces. At least one thing remains consistent: abysmal-to-non-existent customer support.

I have never written a review about any company; I have to say they are horrible. I purchased a new neat scanner from and office supply store and used my scanner a handful of times. They make products and seem to un-support them after a couple of years just to sell you another scanner. I had read bad reviews before I purchased, thinking it was just a couple of unwilling to be satisfied customers; man was I wrong. It's simple. Stay clear of this company!

I have had NeatDesk for several years and depend on it for my accounting and general "keeping track of things". My scanner does not work, now that I have El Capitan OSX. Never mind that this operating system came out 6 1/2 months ago! Like everyone above says, you can't talk to an actual person. I submitted a support request and it took weeks for them to tell me that "they are working on it". It felt very much like a brush off, given that this operating system will be obsolete before they ever actually do anything with it. I'm ready to dump this whole system and find something else. Very, very disappointing. They should not be allowed to continue conducting business like this.

I have a problem using my using my scanner. I am on hold now for over 90 minutes. 3rd time since the end of last week and today, today being the worst. Then I try to use the Neat program and pop-up tells me I have to go through rigamarole to sync my data. This keeps popping up no matter how many times I close it. When I first called, I was told Neat was trying to fix. Now I talked to customer service after waiting 30-45 minutes a rep, Troy tells me he knows nothing about it and I need to talk to tech support. I tell I can't because I did not pay for tech support, he says "Oh no, I get you through." I have been on hold now for tech over an hour. This is the worst company I have ever try to get support.

I have been using NeatReceipts since 2005. I tried opening Neat scan this morning to scan in new receipts, I got a message that I had to sign in to my account online to access the docs. I was told that my account expired and I needed to pay a monthly fee to access my docs. Neat decided to eliminate their desktop software and force all users to subscribe to their cloud service. This doesn't work for me.

I was very happy with my desktop scanner and related software until I followed Neat instructions to apply an upgrade. Since I did that in April 2015 I have not been able to get the scanner to work. The Neat error message is "scanner cannot be detected". I tried writing to the customer support but no-one replied. Here we are at tax time again. This time I searched the Neat support website and this is a known problem because there are two sets of instructions on their website telling me how to fix this problem. However, neither set of instructions works. I then logged into my account with Neat to write to them again about the issue to find that my plan doesn't exist anymore and I have to pay a monthly fee!

Like many I have used NeatReceipts to file my receipts for more than 4 years. I have tens of thousands of receipts scanned for business and personal use. Neat has decided to eliminate their desktop software and FORCE all users to subscribe to their cloud service. If you are a new user, this is not a problem -- you simply find another scanner/software solution. If you are an existing user who has invested hundreds of hours scanning into their software (and destroying the old receipts), you are pretty much screwed.

I Bought this "neat" desktop scanner and I've never been so upset and dissatisfied with my purchase the way I felt with this software. I don't know why these companies are allowed take advantage of consumers. A scanner software should come with a scanner driver so you will be able to use it. This scanner doesn't come with a scanner software or driver. You have to subscribe to it monthly. When I installed my scanner I subscribed to the 5.99 monthly, I paid the 5.99 for the whole month I supposed, not even 2 weeks, my scanner isn't working again and every time I tried to use, it asked me to log in and subscribe to the software because my software already expired. I subscribed again for another month. Now it's just 2 weeks and it's asking me again to subscribe otherwise I won't be able to use the scanner. WHAT A RIP OFF!!! I THINK I'LL JUST TRASH THIS MACHINE. IT'S LIKE A MONEY PIT.

I have used Neat for over a year now and never had any complaints until just recently. I replaced my old computer for a new one and had to download the Neat software again. Now I am asked to subscribe before I can log back into my account. I have sent out multiple emails and even called 866-632-8732 which doesn't even allow you to speak to a live person. It's all automated. I am very frustrated with their lack of customer service and can't even reply to a consumer to resolve the issue.

I've been using Neat for 5+ years now, have purchased three scanners and was one of the first people to sign up for the subscription plan once it was offered. I pay for the plan that comes with support but the first time I had the opportunity to use the paid support, it has been the most awful experience ever. My computer died and I had to replace it. No big deal as I back up everything to the cloud. This is why I pay for the Neat subscription, so it's backed up to the cloud. I went to reinstall the software and the download page steered me to their "Cloud-based app", saying that the desktop app was no longer supported.

I've been using my NEAT scanner for years. I paid nearly $500 for the scanner and software. This morning I began to scan receipts only to find that they would disappear from my inbox as soon as they finished scanning. Upon further investigation I find that as of today, I apparently now have to pay this company $5.99 a month in order to use something that I have already paid for. Is this legal?

After $300 I thought I got the best scanner out there. Have not used it for some time but I needed to send something for a license. Sure as crap, these clowns are trying to get $6 EACH MONTH out of me! For what? Give me my scanner back and you can keep your crappy software! I just wanted the hardware!

I purchased Neat receipts some time ago, I use it weekly and have never had issue. Recently the program told me to update to latest version and of course I did like the many times before. After I update the program asks me to log in, and after I do it tells me I have to pay for a subscription service to use it. I've been running around with support to no resolution. All I want is to get back to what I had before the update, now I am being told to buy a new system from NEAT. My system works fine, they tell me it's no longer supported! IT WORKED FINE until they UPDATED IT! Now no support, no working scanner or software. I hope this decision collapses the company.

I purchased a Neat Scanner in March 2015. I scanned 30 years worth of personal documents and saved them on my hard drive. I then shredded the hard copies. I tried opening Neat scan this morning to look for a document and got a message that I have to sign in to my account online to access the documents. I signed in to my account and got a message that my account expires and I need to pay a monthly fee to access my documents. The cheapest plan they have cost $5.99 per month. This is highway robbery. Now I cannot retrieve any of my documents. I tried to contact the Neat customer support online since there is no phone number for them and got a message that I have to pay for one their plan to contact them. A class action suits need to be filed against the Neat Company. What they did is completely illegal.

The scanner I have been using no longer works since Neat has begun requiring you sign up for their subscription service. I had the software installed on an old computer that I've sold. I can't even install the software on my new laptop without buying a subscription. I've reached out to the company and have not received a response.

I received tech support help which provided me with a workaround that enabled me to end the perpetual login to Neat Cloud popup notification window which was so persistent it prevented me from being able to use the software.

I have had a neat scanner for a little over a year - have had issues every time MAC has an update. They are weeks behind - so have spent weeks waiting and putting band-aids on their software while they update - they continue to have given workarounds until they had an update - but was not easy to do. Now I see that they are no longer supporting their products unless you purchase their cloud option. I have never had a product that no longer will support something that was paid for just a little over a year - and now makes it obsolete. I have tried talking with them - but now you can't even get to customer service on their site and my scanner is now trash because I just updated my MAC and there is no update for their product. I would stay away from this company and find another product.

I had to fix my computer and when I went to load scanner on 4/4/16, I learned that I could not do so without buying a subscription. I have had the scanner for a little more than 2 years and now find out I have to pay them more money to use the scanner. This seems to be bait and switch to me. I see suggestions for class action suit. Is there one I can join? How do we go about it?

Have owned Neat Desk ND1000 for a couple of years. Not happy with the poor tech support on a product and software package that cost $400.00 to purchase -- for me $800.00 because I bought 2 (1 for work and 1 for home). Now the updates have rendered this useless. I am pretty tech savvy, but when you cannot find anything anywhere that accurately helps fix a problem the company created, what the heck! I spent hours, weeks scanning in receipts for taxes and now that I have to export to Excel to give to my accountant, it does nothing. I tried contacting tech support and that's useless. I tried logging into my account to use the knowledge base and that's useless unless I subscribe to their service plan. And now I found out that the company has gone to a cloud base service so no further fixes for the bugs in its current software.

I purchased this scanner in November 2015 from Amazon. I sat here and have scanned all my files from my file cabinet into the Neat scanner. It is now March 2016 and I am unable to open any of my documents. I am so frustrated. I tried going on to their website to call them and little did I know there is no 800 number. WTH! Does anyone have the 800 number or any number? Nowhere on the package did it say we have to pay for a subscription in order to have access to our files. I also would like to participate in a class act sue. This was falsely sold to thousands of people. Our personal information is being held against our will unless we pay for a subscription. This is so wrong!

I purchased their top end scanner as I had used them many years ago. Could not get any customer service so I returned it a week later to where I purchased it. I noticed a $15.98 charge to my credit card each month for Cloud service but I returned it so no use. It has taken me 6 months to get a response. Finally I had to cancel the current credit card and get a new one to stop the charges and only then did they contact me with a past due charge. I speak to their accounting, rude not helpful and they hung up. This company needs reported to the DOJ for defrauding customers. It's a trend and I think this is how they survive. Totally would not recommend this company. Stay far far away and we should band together to take them to court as this seem from what I read as a trend to defraud customers without thinking twice. Let's go after them for refunds and damages. They need put out of their misery.

Have owned Neat Desk ND1000 for 2 years. Not at all happy at the end of the two years this $400 purchase is useless! Never had any problems until went to use it on 3/3/16... no longer supporting 5.7 version. This was a purchase that was not made without much thought. Had I known it would only work for 2 years, the purchase would never have been made. Had I known it was going to be a subscription service, the purchase would not have been made. As far as I am concerned we as consumers were sold nothing but lies about a useless pile of plastic. I would be interested in the Class Action Suit as well.

Paid $53.00 for added support and a scanner I paid $200.00. Use it for taxes. Worked fine. This year conveniently it is not working. They just stopped servicing the desktop version March 2016. How convenient. Customer support you get for 60 days PHONE SUPPORT ONLINE SUPPORT. Well that is if they recognize your name or phone number which the automated service never does. No support past 6 pm. No support in the AM either. Scanner doesn't work. Spent over an hour and half on phone and waiting for chat person online in queue. For what? For someone in the Philippines to not help me. I do not have 5 to 6 days to wait for a replacement scanner. I do not need to pay $50 for the worst customer service ever. Horrible, horrible, horrible. You turned a great product into a nightmare.

This is my 3rd scanner in less than 6 months due to failures. This newest scanner comes with new software but I cannot get it to work. The Neat website has no place to live chat, direct an email to support or a number to call. How in the world does this company stay in business?? If you purchase something new from a company and have trouble setting it up the goal wouldn't be to totally frustrate your new customer. I finally googled a way to call them directly and the wait time is 60 minutes!! What a mess, in today's day and age customer service should not be your problem. What is up with the product?? I would love to know how many other people cannot use it out of the box. Frustration level right now is 10 out of 10.

This product is horrible; talked with customer support and the contact indicated they would be leaving very soon; that the company was in trouble and falling apart.

The 2016 Neat scanner was bought in November of 2015. By March of 2016 it was inoperable and unable to receive any updates. I had to purchase a subscription in order to get it working. I was unable to receive any scans via any sources whether it be Cloud email or directly to desktop or any other device without purchasing a subscription. Nowhere in any of the literature in the store or online did I notice anything that said this scanner would only work with a subscription. It is very interesting how it still does not inform you of that anywhere in any of their literature within the box once bought. Also interesting is that your initial purchase and use comes with a free trial. Therefore you never really know that you need a subscription until your trial is over and you can no longer return the scanner.

I purchased the NeatConnect. It kept on shutting off for no reason. I went back to Office Depot and exchanged it for another one. The replacement did not work. When I connected the device to my computer via USB it would show that the scanner was connected and then it would disconnect. I waited on the phone for over an hour to get support. Nobody picked up. They claim to have live support online which is not true. I had an older model that stopped working which caused me to purchase a new one. My advice DON'T WASTE YOUR MONEY. If you need help you are out on your own.

My Neat Desk scanner never worked right and support could do nothing. There were always registry problems and it never seemed to work beyond a couple of scans before it was unusable again. When I first got it there were streaks down both sides of the page. I calibrated and spent hours in the support files trying to get it to work. We sent emails back and forth to no avail. Finally, I happened on an online comment that allowed me to add a permission to the security protocol and get it to work. It worked for about 2 days then back out again.

Just purchased this scanner in August of 2015. Right out of the box it needed an update in order to work & came with a free trial of their premium service. Tried using Neat's support agents but got disgusted & went to YouTube instead. Now I am notified 6 months after purchasing that if I do not buy a cloud service they are not going to fix bugs or update the software after March 16, 2016. Come April 30, 2016 you cannot get agent assisted support if needed. I consider myself one of the lucky ones as I purchased a 2-year no questions asked return through HSN. Back it goes.

This scanner is the most unreliable piece of technology I've ever used. It routinely and inexplicably scans pages upside down and in landscape mode. I cannot fathom why it does this. Support NEVER responds to any tickets you may open and previous tickets don't even appear in your history. Now they are discontinuing support for the desktop software (as if they ever supported it to begin with), presumably to force customers to sign up for a PAID subscription. I've not yet determined if this scanner will still be usable without a subscription. This was a total waste of more than 400 bucks.

I just purchased this scanner but I didn't check before the bat reviews for this scanner. This product is NOT GOOD for homeowners, small business or something else. The customer service and support center is bad and I was waiting for more than 45 minutes. The scanner is not working and I will return back to the store and pay more money to get the Fuji Scanner.

All I wanted was to scan my receipts into my computer to save them instead of having to copy them but it would have been easier to copy. It won't work unless you pay them monthly. I do not need it everywhere, just on my computer and it is a mess and really sucks and no one help. Do not buy at all.

I bought the NeatDesk scanner a couple of years ago and initially loved it. Scanned quickly and easily. I was able to create folders and file virtually everything electronically - and retrieve things almost instantly. Initially great product. However, with the recent software updates the system has become useless. The machine no longer reliably grabs my documents to scan (have to feed them in manually). Once they have scanned and uploaded to NeatCloud the images disappear about 40-50% of the time. THEY ARE SIMPLY GONE.

Purchased the Neat Desktop Scanner. Downloaded the software onto my Asus Windows 7 laptop. It took me the better part of 3 hours to struggle through this setup. Of course, it was the wrong version which needed to be upgraded to the latest software. I had been looking forward to this NeatDesk for years. I finally spent near $300 to make the purchase. It is the most disappointing product. Very poor documentation. Very poor interface. Transfer to CSV did work but to XLSX did NOT. The scanning part goes very quickly through the scanner but then drags and drags in processing. You have to check each and every receipt and then correct them immediately or else you will have a ton of wrong info in the system. I would give this a 1/2 a star out of 5. Purchased at BJs in Auburn, Maine just before Christmas 2015.

I've been dealing with Neat for over a month now. I work for someone who has been using the program for years. As a personal assistant, one of my first tasks on my list was to figure out why Neat wasn't syncing up properly between the laptop and desktop. I started a claim, because I had read that you couldn't get anywhere without one. Next? I was emailed a series of links from their website that according to them, might fix my issue. Week after week my response was "This link didn't work. Issue still present". Eventually I was told that the reason my Neat Program wasn't syncing was because my trial subscription to the Neat Cloud had ended. So of course, you think it's an easy fix when all you have to do is purchase a syncing plan. I ordered the Premium yearly plan. Well, I was wrong. The issue was even worse.

Have owned both the travel and desktop scanner for over 4 years. The new software upgrade is awful. I do not want my documents on a cloud, I do not want their service. This has been a system change that I was not informed about, and the system is now JUNK. Customer service is slow, and often doesn't bring a resolution to the problem.

I purchased a Neat scanner to organize my files and simplify my paper management. I installed the device following the instructions provided. I created an account and made payment with credit card as instructed. Got an email saying my card was declined. I contacted my credit card they said it was not declined it was authorized and then charge was approved. It took over 4 hours of trying to get access to customer support for assistance. I called the support number waited on hold for over 35 minutes before my call was disconnected. I submitted a trouble ticket and every other means I could find to reach a customer support rep, all to no avail.

Scanned a bunch of receipts and documents. Then, a week later, tried to view the receipts in the software and could not. Spent hours trying to view. Lost data. UGH.

The Neat scanner is a great device for a while, but for the cost of wasted time with it reading whether paper is detected or not, forget it. Tech support is non-existent and you cannot call on the phone. I have had mine almost 2 years. I have scanned maybe 500 pages, but let us say 1000. Now it does not "detect paper" in the feeder no matter what I do and will not work. None of the online tutorials work. I emailed customer support for help and they immediately assigned me a case number with confirmation of a reply in 48 hours. It has now been almost a week and no answer to my email reply of the case after 72 hours. You are better off buying something else with your $361. Just bought the Epson WorkForce DS-510 Color Document Scanner on Amazon which has some great reviews and handles multiple documents at a time.

I brought Neat desk. I was so excited, even though it was very expensive I saved until I could buy it. It was a huge disappointment. I spent hours trying to set it up. You had to have multiple emails. The free trial was good until a month and then you had to cancel if you didn't want to keep it. NOWHERE on ANY of the advertisements for this product did it mention you had to buy a service for it monthly!! I think this is false advertisement. I thought you could buy the product and store your documents anywhere but not true. Had to pay to have it. I am returning this to the store where I purchased it. I am just glad I found this out before I had it too long.

They don't deserve the one star, but I am not able to continue this comment without it. My spouse and I have had Neat Works for about 6 years. Originally it was fine at best. You bought the scanner, downloaded their software and you were in business. Well, as best that could be expected. Frequent freezing, and rescanning required but you at least were able to keep track of your receipts. I set my files up so I could keep track of monthly expenses i.e. Grocery, Gas, etc. No other downloads needed. In 2012 the scanner kept crashing beyond tolerance and I had to update software. This newer version got rid of the option to view and separate each category of expenses, which is what I needed.

I have no idea why a product with such horrible user experience is so expensive. Bought it, installed it, paid for the monthly service and there hasn't been a force on earth capable of getting to work. Extremely bad customer service and website support/navigation.

I've had my scanner for at least 5 years and it's worked fine. But now when I log in I am asked to pay to upgrade otherwise my documents cannot be scanned in. This was the very reason for my purchase... To be able to permanently scan in as many documents as I chose! So why am I now being charged? And why is there now a limit on what I can scan in? This would have been a huge factor on whether I would have purchased the machine or not... I don't like chocolate ice cream, so I don't buy it. And if I had purchased vanilla ice cream to later to find that it had mysteriously turned to chocolate I'd want a refund. How can this company subject me to new rules after 5 years of owning and using this product? This seems as illegal as two left shoes! Where is the Class Action Lawsuit? I'm in!

I did not know that you have to pay a monthly fee. For the same price that I bought this machine, I could have bought two all in one printer scanner and do the same job. I'm not happy with the machine. They will not be able to compete with the other companies. I see this company going under. The Neat Company is trying to be the Apple of scanners and it's not going to work.

I've had a NEAT scanner for five years. It works, although rarely the same way twice in a row. But I've got several hundred receipts logged in. Now though... nothing. It won't scan and, although it may be the company isn't able to keep up with El Capitan, there is no human assistance and no "fix" on their labyrinthine website to make the machine functional. Classy.

This product is awful. The scanner is low quality, the text recognition software is virtually worthless, and the cloud storage will not sync properly and erases hours of data input. It is bad that it doesn't work but worse that when you think it is working, all your data literally disappears despite backup! This crappy software/hardware combo is backed by even worse customer service/support! I hope you speak multiple other languages because getting a customer service rep. that you can understand is impossible. Also, when you call in you will most likely be leaving a voicemail that won't be returned for a number of days if ever. Your warranty of (60 days) will have expired before you ever even get to dealing with your problem.

Got a Neat NC1000 - did install on windows pc - doesn't work. Told I needed an older version due to my OS (no prompts from install disc on my OS???). 5 emails and 5 different removal steps to get the first one off. Reinstalled from their website as directed - still doesn't work. Cannot get a phone number for support - robot hangs up. They created a case but just wasted a lot of my time and closed it before it was resolved. This is the worst company I have ever dealt with and I'm 56 yrs old.

Bought a Neat Desk scanner & installed it on my Macbook Air last night. This morning started scanning biz cards and noticed the STATE wasn't recording. Chatted online support then authorized remote access. After 2 hours (almost to the minute) I told him he could give up. He didn't know what the problem was.

I got Neat in March of last year and each time I have needed support it is almost impossible to get any help. They have a automated phone system that will not let you talk to anyone and then it will say goodbye. This company does not live up to their contract. They say that they give you 60 day of free support. Will try getting it. Will not get thru and when you do they ask for ticket which I have not found out how you can even get because they say to go to neat.com and that is not place to ask for a Neat ticket. I have told people how great Neat was but now I feel that I have lie to them and myself. I have Mac and I also cannot scan another page for a long time.

I purchased my Neat scan over 3 years ago and for the past 3 years they have charged my credit card. After putting a stop pay to this company on my card which ran out after 1 year, they continue to charge my credit card. I have tried to call and only get automated response that leads to nowhere.

I purchased the Neat scanner about 12 months ago. I had to install on a new computer and software won't work. Tried numerous times to contact support for help. Absolutely no support. I would NEVER recommend this product!!!

The scanner is less than 12 months old. It is faulty as a message comes up saying that the paper cannot be detected. If it does detect the paper, it won't scan. I called Neat and was not asked what the problem was, they just asked me to pay $6.95 for a gift voucher worth $100. I declined and he gave me another phone number. I called the number and it was a number for a telephone directory operator. I called the number for Unlimited Technical Support and it was an advert recording for ADT. I called Sales and the message was advertising Neat Scanners and then cut out. I went online to see if they are still selling the scanners and sure enough, they are still taking people's money. These guys are fraudsters.

I ordered the "NeatDesk Desktop Scanner and Digital Filing System for Windows/Macintosh with Neat Concierge Gold Support" from HSN in August and by October it was broken. Unfortunately, HSN doesn't accept returns after 30 days even if you buy items on the installment plan. I called the special "Concierge Gold Support" hotline number and spoke to a customer service agent promptly. He tried to help me fix my NeatDesk myself, but when that didn't work he said that Neat would send out another NeatDesk to replace the broken one. I was to return the broken NeatDesk when I received the replacement. This customer service agent was very friendly and knowledgeable and I felt like I was going to receive my replacement NeatDesk soon. I believe he said it would take about a week.

I had the service for four years, and my hard drive crashed on my Mac. When I tried to reinstall I was notified that I'd have to either upgrade my scanner or downgrade from El Capitan. Now I'm left with an effective paperweight on my desk. Feels great to have dropped $400 on this now useless system. I'm going to be using Evernote from now on with their SnapScan.

I used the Neat Scanner with no problems for 2 years. I have thousands of files and receipts scanned and categorized in folders for business and personal accounts. It crashed... I have called, emailed and worked with someone on a chat to help get things back to normal. I have found my files, but the folders are gone. It's like someone took a huge filing cabinet and emptied out on the floor and told me to pick it up and put it back together again. I'm looking at hours of work to get things back to normal. What guarantee do I have that it won't crash again and leave me in the same mess? I would advise anyone who is looking at this product to purchase to stay as far away from it as possible! I should have stuck with a legal pad and file folders.

I purchased this scanner for all the features and benefits it promised. It has been basically a $399.00 paperweight on my desk for over 3 months now. Called and emailed customer service. I have actually emailed them over 50 times in last 3 month with 0 response. This is horrible. It will not work with my Mac no matter what I try. I will NEVER purchase from this company again. I wish I could sue them.

I paid $49 today for help after I felt held hostage and on the phone for 1/2 hour. The session began 8:42 am and and ended at almost 5pm! NEAT very polite rep took over my computer and when we cut off for the day the issue is still unresolved. His shift was over so we start all over tomorrow? I took a lot of pictures of the screens he was on and the times with my iPad and took four pages of notes on my experience while on the phone. All of my tax receipts for 2014 and 2015 are somewhere on my computer?. Where do they go when not on the cloud and why isn't that path obvious? Okay I get it that the receipts are not on the cloud but WHERE ARE THEY?

I purchased a Neat scanner from HSN and received it about a week later. Hooked it up to my PC and activated my 30 day free trial for their cloud service. Scanned a few documents and then due to some health problems did not go back to for a few weeks. Email from Neat wanting me to extend my cloud service... I declined as I do not want my documents on a cloud that can be hacked. I tried to scan a few more documents and noticed they did not show up under the folders I set up with the Neat software, but rather they were scanned to my computer. I then found out that none of the fancy features worked without the cloud service which is unreliable and expensive.

It keeps crashing on my Mac... Plug in the scanner. It may fire up. Scan one receipt then it hangs for eternity. Force quit renders the program useless & will not resume. Built in obsolescence with BUGS galore appears to be the norm... Screw NEAT!!! JUNK.

I purchased this scanner for all the features and benefits it promised. It has been basically a $399.00 paperweight on my desk for over 3 months now. Called and emailed customer service. I have actually emailed them over 50 times in last 3 month with 0 response. This is horrible. It will not work with my Mac no matter what I try. I will NEVER purchase from this company again. I wish I could sue them.

Neat Receipt Customer Support - AWFUL! I have not been able to use the The Neat Scanner for over a year. I have tried many many times to contact support via chat, phone or email. NOTHING!

Apparently Neat released a new software version (5.7.1.474), and now when I try to start Neat (after not using it for about 4 weeks) it basically says it will not start unless I download the new version. This is problematic because I am using it on my work laptop, where I loaded the software prior to implementation of a new IT policy that now requires approval of any new software installations. And I am concerned they will even delete my current version when they learn of it, and I will lose old data as well. My current version is fine for my purposes. Let me continue with that!

My Neat scanner fails to save scans after more than three years of successful use. The following intercept is apparently not uncommon, but Neat has no customer service beyond a useless instruction starting with a reinstallation process that loops back to the original failure. My attempts to contact customer service went forever with nothing more than a sorry loop saying I could leave a phone number for a callback. I left the number 3 days ago and no callback. I am preparing a file of critical tax information trying to meet a deadline and I am super disappointed. Neat customer service smells worse than roadkill in July.

I was excited in 2013 because hubby got this as a gift for me - over 3 years ago. I got it to work and for about a month. It worked perfectly. Turns out I ended up changing LapTops frequently (for various reasons) and was never able to get it to work properly - AGAIN. Because although contacting customer service for help - I quickly discovered customer support could NOT give me the solution. SO - I GAVE UP... Recently I thought I'd give it one more try. So, I called 10/29/15 and spoke to someone who gave me a link to download the software on my new laptop - And after it was downloaded I scanned biz cards -- and I kept on getting an error message. I ended going back and forth with about 5 emails. Each time I got NEW instructions - as to what I needed to do - I did what they asked. AND IT still did not work. The error message kept on coming up. The biz cards could NOT be scanned.

I was billed for an annual cloud fee which I paid. Then two months later, I got billed again. Trying to get a refund is next to impossible. If Neat can't get their billing straight, how can they keep your information safe in the Cloud? I cancelled my Cloud service in hopes to keep the hackers away. I have total lack of confidence that Neat can safeguard my information in their cloud.

We bought a new Neat scanner for $350.00 about 9 months ago because we bought a new Mac Mini. At the time, the old Neat scanner was having a lot of issues with the old Mac. We thought that a brand new one would be better for the new computer. Well, it's not... It's SUPER SLOW to start and freezes ALL the time! The computer has to be restarted almost every day when I use the Neat scanner. I tried tech support but they only email back with advice that's not working! I give up today, can't take another "Can't open the Neat file" error message!!! The quality of the scan is not that good after 6 months and it doesn't crop the documents correctly. I am so UNHAPPY with this scanner!!! I need to purchase another brand and hopefully can have productive working hours. (I spent so much time waiting for this program to start and to scan with lots of errors in between, so frustrated!!!)

The recent upgrade to Mac OS El Capitan has render my scanner only half useful. The website says I need to buy a new scanner, but they only sell packages. There's no way to talk to the support team unless you buy a contract. Not even chat. I've submitted an email, but no idea if it will ever be replied to.

I bought the Neat on April 1, 2012, installed in on my new computer with no problems. Then about 6 months later I had a major computer crash! Not knowing what caused it, I tried installing the Neat a 2nd time. Had a lot of issues and just decided not to use it until I had the time to research it. Well I started to use it again later on and it is so slow, doesn't scan, I am finding pieces of plastic each time I have to open it- which is a lot - and it keeps shutting down! Wish I could get my money back on this product, but hopefully someone will read this and not buy it, that would be just fine with me!

Impossible to speak to a live person. The info online is weak and parts are incorrect. The chat assistants act like you are a moron and don't know what end the cable goes into. I spent hours with someone in IT on my PC trying to figure out why we could not get the PDF function to work. Lost almost 2 days of work and still no solution. Thanks for nothing!

I ordered this item from HSN April 10, 2015. Due to the reason I was out of town did not get a chance to really use the machine for everyday scanning until May 1, 2015. Machine stop scanning properly in July 2015. Contacted Neat and they gave me some tips on using the scanner. On September 9, 2015 same problem. September 14, 2015 technician tried to help me fix the problem without success. Told me a new scanner would be sent out. On September 21, 2015, received another old broken scanner, in an old box and the scanner fell apart when I took it out of the box. Called HSN to see if it was anything they could do - customer service said it was nothing they could do, and to called Neat. I paid $300.00 for a machine that does not work, not very happy. My scanner was a merlot color, this one was white and broken and in worse shape.

I've put up with this miserable device, its buggy software, and non-existent customer service for 2 years now! The one time I got an actual person on the phone from customer service. He was incredibly unpleasant and demanded I give him remote access to my PC. The latest atrocity was having to do a full system restore after updating Neat per the support instructions. After reading reviews here, I ditched everything and bought a Fujitsu ScanSnap, which has turned out to be a wonderful experience. I am now wishing for a safe way to launch my Neat scanner off a building somewhere and celebrate its disintegration into tiny plastic bits. Lesson learned. Never buy something from a company with no reputation and without checking reviews! Class Action? Count me in!

Our Neat Desk stopped working after the Neat Company put out a software update. We tried using their "helpline", there was no help. The unit was only a few months old so we returned it to Best Buy (great to deal with by the way), the brand new one was still unable to scan and the software appears to be the problem. Again we started a "helpline" Case #** - "Scanner won't scan". It has been a few days, no response. I would recommend anyone considering this company. Look elsewhere. Horrible customer service, there is NO phone number, only e-mail and a mail address. Try some humans to speak with Neat Company, it wouldn't cost you as much as a terrible reputation!

I have been a distant and guarded customer for nearly 2 years, first with NeatConnect and then with NeatDesk. Sadly, I upgraded before giving Connect a good try because it boasted features I needed such as storage to email. Prior to then I proceeded gingerly with NeatDesk because red flags were popping up everywhere: can't get thru to CS; emails go unanswered; get pointed to worthless online tutorials that are a waste of time with tech issues looming; can't get questions out to the right people; can't get software to produce any lasting joy; heck, actually couldn't get anything at all helpful or measurable. Except did get measurable poor service and did take note of deceptive practices and patterns.

I purchased three of these for our home and business, plus one for my mother-in-law. It seemed great at first. After loading a normal amount of documents performance became very slow. And the the online sync stopped working for everyone. Many hours on the phone with support has not worked. Terrible product.

I canceled my subscription months ago but just 2 days ago, I saw charges for my account? After several emails, their only response was to call a number. When I call the number I am prompted to leave a message (and that's only IF it hears my screams for "billing" or "account information"). Their website is so UN USER FRIENDLY... and to boot, their scanner sucks! It doesn't my wireless or it's always disconnecting. I wasted my money, hopefully you don't do the same... if you ever read positive reviews about these products, it's probably because they paid someone to write them.

I cancelled my Neat account in July of 2014 and one day I received a call and then started getting emails saying that I have an amount past due. I did log into the neat site once in January 2015 because my neat scanner broke and I was looking for some help (which was never given). They did not help me with my scanner. I was out $400.00. I only used it once a year during tax time. I called and spoke to a representative who insisted that there were no notes of my decision to cancel. I advised him to cancel my account and he said that he could not cancel my account until I paid my past due bill. So even though I told him that I was not going to continue to pay as I do not want the service he still would not cancel. This company is not worth 1 star.

I purchased a Neat scanner and hate it. I have had nothing but problems with it. It crashes and is very unstable and we lose important documents. Customer support has not been able to help at all. Every time you call them they want more money for more support. I think it's a scam that they want your money to help you with their product.

I purchased my solution in Dec. 2014. I installed the solution in 2/2015. I did scan a few months of receipts and found the process very slow and cumbersome. Reporting is extremely weak and the solutions is very unstable. I tried to scan receipts recently and the software just STOPPED working. I attempted to update the software (as their solution recommends), but unfortunately every time I attempt this action it fails.

I received a call on 8/12/15 from Neat stating my account was past due. I informed the caller at Neat I cancelled my account years prior. She said there are no notes in their system that I had cancelled. I told her what they do with their system is not my problem, I can't keep calling. I had them blocked from billing my credit card a few years prior and apparently they have been trying to bill for a service they never provided. So I hang up on her and then I see on my ATM card that simple was making multiple $5.99 charges on my account without my permission. I immediately blocked them and now disputing the charges. How can a company commit such fraud and engage in criminal activity like this and get away with it?

Purchased 12/14 and did not install until 3/15. Thought this would help me organize and facilitate ease in totals for end of the year taxes. I entered receipts and all was well. Two weeks ago attempted to scan more and it does not work. First of all there is no customer service unless you purchase their tech support plans...period!! I called the sales number and after going slightly crazy the sales rep agreed to have someone from tech support speak to me as a one time courtesy. Tech says there is an update I need to download. He sends the link, won't download!! Countless emails to him he agrees to take remote access to see why it won't download. I watched him delete two files, which I have no clue what they were. I now realize that this scanner will not print reports unless you purchase their neatcloud. Nowhere does it tell you that this is necessary.

The company has mediocre products, then they force you to deeply ingrain yourself in their software support. You can't use their product alone, i.e. save PDFs of your products to your own disk. So if their software does not work... you lose all the scanned information. Product often doesn't work, and trying to get help is a joke. Given how shoddy their system is at first glance, something tells me their ability to keep all your stuff safe is equally terrible. I have a feeling much better products are out there. Just purchase a scanner and do it yourself if you are that concerned about digitally copying your info.

The website is so bad there is no way to even find how to cancel. After 5 months of trying and NOT USING THE NEAT SERVICE, I finally told my credit card company to deny payments to NEAT which they did. Then on August 1, 2015 I get a call from Collections for Neat and it went farther downhill after that. This is a terrible company for customer service that I have ever dealt with. I will not recommend this company to anyone and I plan to call the President of Neat -- that is, if I can find his phone number!

I had to replace my Windows operating system. When I tried to utilize the "on board" system restore program, I ran into issues. After installing a brand new version of Windows 7, I began restoring my programs, and their respective data files one by one. When I got to my NEAT Desktop Scanner program, I attempted to restore the data - during which I received an error message.

Terrible customer service. Deliberately conceals number and makes it impossible to cancel your account and then charges you for months of service.

NEAT Support is the worst customer service I have ever experienced **!!! I had a simple problem that they wouldn't help me resolve unless I paid $39.95 to speak with a person. I called multiple times, got hung up on countless times from the automated attendant, spoke with a priority support specialist who didn't resolve my problems only to still have no scanner to use. I'm now out the money and have no resolution. Don't buy ANYTHING from this company, they suck!!!!!

I lost about 2 years of documents. Are they still on my computer? But I have no way of accessing them. Tried tech support but no help whatsoever. I agree with some of the other complaints that I have read, Neat Desk support is no help. I was only able to communicate with them via email. After several emails back and forth, wasn't able to correct the problem and I still cannot access my documents.

I have had a Neat Scanner for over 5 years and have liked the product very much. When it inexplicably would not open, I tried downloading software to update, which was impossible. Trying to log in to my account was also impossible, and my security question (which I have used a thousand time successfully), would not take. Neat wants you to buy their support package, pure and simple. They make it impossible to get routine questions answered, like how to get into your account. I have just purchased a new Epson scanner and could not be happier. I will NEVER go back to Neat.

I purchased a neat scanner and needed customer assistance within one week after purchase. The product was registered online. The company deliberately conceals their phone number and attempts to route you through their help icon which is useless. After checking, you get the phone number for customer assistance, which is essentially voice mail. They take you through a series of questions and then hang up claiming you are not registered with them. Neat makes it impossible to have any human contact to answer your questions. The quality of the scanner is very mediocre for the price you pay. Because of the very poor customer support, I cannot recommend this product.

I purchased a neat scanner 01/2014. I use it on my Mac with the parallels program. It has just been a year and half. When I turn it on, it just locks at the Neat icon. I contacted them and they said it appears to be working and is out of warranty. That is unbelievable. This scanner is almost $500 and only lasts year and half. They offered me a refurbished one for about half the price with half the warranty. No thanks.

Neat Receipts Scanner - All of the companies and individuals should join together and file a class action lawsuit against NeatReceipts. Have never encountered a company like them that so totally ignores its customers and does not support their product.

I never write these reviews, but the way this company operates is so annoying that I'm inspired. I purchased a new Neat Mobile Scanner through my employer to use for business purposes. I have no CD drive on my Mac; when I went to neat.com/downloads, there was nothing there. I had to pick my through their website and when I clicked on the download software link it instead signed me up for their cloud service (free for 30 days and then they bill you [or ruin your credit if you forget] after that). I called the number and could only get a human when I chose the option to "purchase software." They won't tell you how to do it unless you are signed up for Neat Cloud, so I couldn't cancel the service on the same phone call. Really maddening. Wish I had read these reviews BEFORE purchase.