The Neat Company Reviews

Apparently, the El Capitan OS is not compatible with my Neat scanner. They sent me a repair link and instructions, but I was not successful in resolving the problem. After emailing several times and complaining I need to "speak" with someone, I finally received a phone number to call. The guy who helped me was great and even he had difficulties getting everything working. But he and I persevered and achieved success. I live in Calif so calling on East coast "working hours" was difficult, but one morning I couldn't sleep and woke up early. It all came together.

I have been dealing with the same issue since February and when my Mac had the recent update FORGET IT!! I called and their customer service took up my computer all day... I am a very small business and need my computer. I think they work with more than one customer at a time which is why they took ALL DAY to fix a problem. They have created so many libraries and one of them the technical support rep put all of my files together so now I can't find certain records. I have spent so many hours creating a library and a filing system and they destroyed within minutes. I have no other proof of receipts than my Neat program files which good luck finding... I have purchased two scanners and had one repaired within a year.

After waiting a long the for chat I was able to get a response from an agent. The agent was excellent, worked very hard, and was able to solve all my issues. I would have given five stars except for the extended wait time.

I keep getting the same error messages using a 2014 Mac Book Pro with Sierra. I have wasted at least 10 hours with tech support with no resolution. It seems kind of odd that I can fill in receipt info on my iPad and an old Mac Mini but not on my Pro which is my main computer. Come on man. I pay good money for this yearly subscription and get this fixed.

I've had the NeatDesk for a while now and I use it everyday. I use the database to retrieve docs when I need it. I scan all my mail and financial reports and throw them away. It's not just a "scan and get rid of the paper" machine. We can find a phone number or a bill in just a click which saves so much time. I don't know what I'd do without it. I'd probably have a big six-foot-high pile of paper. I recommend it to everybody that have so much paper and they don't know what to do with it.

I've been a Neat user for a number of years. The new Neat Smart System Organizer looks great but I've had nothing but problems and I have not had a return contact from their support group. It will only stay open for about 5 - 8 mins without crashing. Many times it doesn't see the scanner no matter how many times I unplug it and restart it. Importing seems to crash the system the most. I've had to import 2 & 3 times to get it to accept files. It's become almost unusable.

This summer my Neat desktop would repeatedly freeze up while scanning. I soon found that this product Neat Desktop 5.7 had been discontinued. I tried to resolve the problem with online support documents for the retired product without success. I finally got hold of a customer service representative who said my scanner was too old and advised purchasing a replacement.

I can never get anyone to speak to me. I get charged every month I get no service. Very frustrating. When you want to speak with someone and they only email you days later or make you sit at computer in Ichat telling you they will be with you in 28 minutes then goes to 30 mins then to 25 minutes. Is this any way to run a company. Our company would be out of business if we operated this way.

We started first with the little NeatReceipt, and we've been using it for seven years now so we progressed every time. Neat came out with more steps and then we wanted our stuff to go to the Cloud. We have a groupon and we have ISLs and they are located through other community, so I can go to one location and pull up the stuff from wherever I am in the community because we have a Neat form in different locations.

Neat stopped service without any notification. It asked me to purchase plan. I was on automatic renewal plan. I purchased plan 4 times and paid 4 times. I cannot open Neat. No reply for dozen of request. I am paralyzed for more than 10 days. All my documents are Neat file. Need help.

When I purchased my scanner, it was great!!! But some time later, my Mac upgraded and then I wasn't able to use the scanner any more. One day, while trying to get my scanner to work with my computer, I signed up for the free trial of the Neat cloud. The trial ended and I never canceled it because I have been too busy running my small business. However, I have tried several times to cancel my cloud subscription and it has been difficult and frustrating. I have been getting charged for months for a cloud subscription I don't even use. What makes it difficult to cancel is the way NEAT cloud is set up, you have to pay extra on the subscription to be allowed to call for technical support. Otherwise, if you didn't pay extra, they have an online "help" button. However, the instructions they give to cancel my cloud subscription isn't compatible with what I see on my screen. Until this day my subscription still isn't canceled.

I purchased a NC-1000 scanner and the cable input on the back of the scanner quit working. I contacted them and even paid $54 for support which they said expired only 1 month. They are giving me the runaround and will not let me send it back for repair. I purchased the printer at Staples and they keep telling me to send it back to them. Staples will not take it back since it is past their 30 day return policy. My advise is to purchase a warranty through the retailer you purchased it through. I will say my other Neat Scanner works great and has been for years. BUT if they break, YOU ARE ON YOUR OWN! THEY WILL NOT HONOR THEIR WARRANTY!

Thanks for your response. I appreciate your attention to my problem. It might be in order to modify the instructions that come with the Neat Desk regarding how to activate a new unit for those that already have an existing account. That seems to have been my problem. Using the website you provided went smoothly. Thanks again for your help.

Because NEAT no longer supports computer based systems and I refuse to put my financial data "in the cloud" I will have to eat the cost of my scanner and start looking for another system. It's too bad because, conceptually, the NEAT system was nice. However, I have recently discovered that images I had scanned have randomly disappeared from my hard drive and, since updating to Sierra on Mac, NEAT has a problem with the scanner capturing more than one page and both sides of a document. And, because they no longer support the computer based system, I cannot get any technical help, in spite of my having a support contract that goes until February, 2017.

Having spent hundreds of dollars on a Neat Scanner and premium Neat Cloud storage and support, I was most concerned and greatly distressed that all of a sudden the Neat desktop software I have been using for a number of years on my Mac has become virtually useless. To make matters even more frustrating it is impossible to reach anyone, let alone someone with any authority at their "headquarters". Their overseas "support" is a prime example of how not to treat a customer. Their "so-called cloud-based alternatives" are a joke. Neither is comparable to what the desktop software application could do. Not to mention that more often than not these "cloud-based" solutions crash repeatedly. If NEAT is no longer going to stand behind the products and software they sold, it would be nice if NEAT offered a refund for the costs I have incurred for which we have received precious little benefit.

I downloaded the software and purchased your Neat scanner. If the program is on and I put a receipt or a piece of paper to scan, it says "No paper recognized." I then have to quit the program, shut off scanner for 5 seconds then turn it back on and open the application. Then it will work. I am a very persistent time management person and I count every second, minute, hour.... This takes time out of my scheduled workload and puts me back about 5 minutes. I know that may sound trivial to some, but I like things to work when they are supposed to. I shouldn't have to go through all of these steps to do my scanning. It's a minor glitch, but a huuuuge pet peeve of mine. Other than that... I love it.

In my experience as a user of a Neat scanner for quite a few years, I have found it both convenient and EXTREMELY frustrating. The functionality offered -> the ability to scan, catalog, review, search, modify, and store color and B&W documents, receipts and business cards locally and in the cloud is very useful (with caveats) and is basically as stated in product literature.

This product is poorly documented and requires users agree to store their data in a cloud. I have NO desire to store personal data outside of my house. I should NOT be required to use a cloud service, but more so, the product does NOT indicate this. Tried contacting support and you end up in an automated phone tree UNLESS you are willing to sign up for a product service. Some people may not care what happens to their data, but I should have been better notified that this is the product design. HORRIBLE product. I would encourage anyone considering a portable scanner. The EPSON is awesome and super compact and a fraction of the cost.

This is an scam Company. There is no customer service or tech support. You are on your own. I am an IT guy and cannot retrieve DB with their own software and despite paying $50 for tech support. Yet there is no tech support number of any sort. They sell you premier tech support package but no support provided. I have 5 years worth of data on the limbo. Yet to get someone in Neat to answer you even their chat associate they suddenly leave chat room without any reason. Do not waste your money and time with this scam company.

The Neat company has moved from a desktop software to a cloud based software. They have simply dropped the ball concerning any tech support issues. In Neat's latest episode of dropping the ball, I had to reset my entire cloud and desktop account. When it came time to start syncing all my receipts I received a server down message: Method Name: GetResponse. Exception Message: The remote server returned an error: (404) Not Found. If you plan on using their system you will find their servers are commonly down on most weekends. I spent 5+ hours on tech support calls with Neat over the past two weekdays concerning that their software has never synced properly and I have not had had access to my receipts when I needed them. This software is SUPPOSED to save you accounting time. Any time that has been gained has been lost TEN-FOLD in constantly having to try to get tech support assistance from Neat. BIG TIME FAIL.

I would avoid purchasing the Neat scanner because their software and backup service don't work. The software frequently crashes and does not sync to the cloud backup. The new iCloud software crashes and doesn't recognize their scanner. Worst of all, their customer support is useless. Their automated system repeatedly asks for identifying information and then nothing happens. I've waited for hours to get chat support and no one has responded. If you buy this system, you're on own with faulty software and no support.

I had bought an older version of The NeatDesk before. Now, I wanted to get rid of paper so I got the Neat scanner. Using it lets me view a lot of things for one particular supplier or vendor without having to have the file folder in front me. I can look at it online. I had a version 5 then I upgraded to the last one where I can hook up to the cloud. But the conversion was terrible. I spent hours with one of their tech guys who was super and helpful but in the end, all of my files got corrupted. I had to go back and rescan everything. Fortunately, I had not shredded the stuff that I had before or I would have had nothing.

I was on tour and our store manager used NeatDesk to do all the receipts. And because I’m on the road, it was so convenient. I have to record every expense for the tour and since I’m constantly on the go, it’s better to scan them and get them an electronic copy as soon as possible. I do it every day. I use the business cards as well. It’s great that NeatDesk streamlines everything, and it makes it a lot easier to knock it out and get it to the accountants that I need to. I also use the NeatCloud on the go and I like how easy it is. If I really stack up my web case, then I scan on my phone and get something done if a runner brings it to me after. I'd definitely recommend The Neat Company.

I bought this last year thinking it would make our tax preparation easier for my business. This scanner has been giving me nothing but problems. It only worked twice in the last year and every other time I tried to use it it didn't work. I also paid for the subscription tech support service (which we did not know we needed when we bought it) but it's always over an hour wait for someone to actually help you. I don't have time to sit around for over an hour for help. I've even tried going to the help desk to try and troubleshoot the problems myself and nothing helped. I've never been so frustrated with a product. In the end, I've decided to cancel my service and not use this scanner anymore. It's not worth the stress. I will be looking for other scanners that can better do the job and is more user friendly.

I have a Neat Desk Scanner AND a mobile scanner - Love them both - I scan all sorts of info into my computer so I can dispose of the paper in a shredder. This way I can store all my tax receipts in the computer with less bulk. A recent computer glitch resulted in a new computer and a transfer to the Neat Cloud Software. And a need for tech support from Neat. They were wonderful about making time for my problems. I love Neat - (wait for it) they are NEAT!

I have never had luck with community forums in the past. This was an absolute delight! Thank you!

Customer service is poor. Reps are under trained and have troubleshooting problems. Customer service is outsourced and communicate poorly because of language problems. Software is cumbersome and still buggy. 8.5 x 11 Paper always gets fed crooked. Needs to be redesigned.

Love the idea of Neat Desk and when it works it's great. When a problem arises is when you run into trouble. Very hard to reach Customer Service and when you do they sometimes hang up on you, or promise a return call and it never happens. The concept is great, the customer service has a lot of room to improve.

I have owned Neat equipment for over 2 years. I just purchased a new Neat connect scanner. I have a new pin code to continue accessing my neat account. There is no way to enter it or even get into my account without purchasing a subscriptions (I JUST bought a scanner). I have the subscription. I cannot use it without paying more AND there is NO PHONE NUMBER to call. I have put in 7 support tickets with NO RESOLUTION! I am returning the other 4 scanner I purchased for the school. I am VERY disappointed in this company that used to be so great.

I would have NEVER purchased this product if I knew there was ZERO customer service. It is sitting under my desk unused. Great idea but doesn't work how you say it does... at least not without ANY help!

Thank you for your help recovering the: Cannot Find Neat DataBase. The support that was provided was excellent. It did take about 22 hours to save it, it did stop recovering 4 times but, I restarted it each time and it continued to process the DataBase until it was completely restored. Thank You! Great Job! What a relief to have 5 Years of my business restored. I have certainly been recommending Neat to my friends for their Business. Again Thank You!

Ever since I started using (that's a relative term) the new Neat cloud software for my Mac I've had trouble. Not that I didn't have trouble with the desktop version, but that doesn't work any longer either and they've forced us to pay for a subscription for the cloud version. I keep asking myself, why am I paying for this software that doesn't work from a company that doesn't seem to want to provide technical support for their customers. They say I have to give them dates and times when they'll call me, but no one calls. They claim to have a chat service, but that doesn't work.

I was having a paper war and the paper had declared victory so I needed a scanner. I've always had a habit of keeping my receipts since I was young so my Neat Desk has been helping me with that and it has proven to be very useful in helping me learn how to do my taxes instead of relying solely on my accountant. I can get numbers for my accountant to gather easily. It has been helping me with all of my paper trails because when I first got it, I didn't know how to save everything so I just printed everything out. But I'm learning slowly. I have a stack of papers and now it saves to the Cloud. I have caught up with all of my papers and I'm so excited since next year will be my first year where I don't have to try to find a place for all of them. I love the machine and anybody in sales or who has to have a report of receipts needs it.

I have been using Neat Connects with Cloud Service for several years. I used the desktop software Neat Desktop which they now call their legacy software and no longer support. Sadly... this company has taken a very good product and completely ruined it. Whoever made the decision to force your customers into a cumbersome, less functional, SLOW, and unreliable 100% cloud based system - in order to force people into paying the monthly subscription, should really start looking for a new job. At some point 5 or 6 months ago, Neat began having serious problems with their cloud service. They were aware of it because they had a message on their website about having latency problems. As a result, the software because very unreliable. Receipts were vanishing, they would never sync to my desktop software and if they did sync it could take hours or even days before the receipt would show up. Needless to say, this was driving me crazy.

I purchased my NeatDesk back in 2012. At the time there was no monthly plan. At least for me. I only use to scan and sometimes fax or email the documents. I did use the machine for a couple of years due to major surgery. Now I am back to normal. I plugged in my machine and it would scan a thing. I had to create an account and download new software with a plan just to scan to my own computer or thumb drive. I only want it for that purpose, I do not wish to purchase a machine that requires money to use to the company. On top of that I have been unable to reach and get a resolution for this issue. I just want to use a machine that I paid for at the time without a monthly cost. HELP!!!

I bought my first Neat product (portable scanner) 8 years ago and I couldn't believe how great it worked. Since then I have purchased the Desktop Scanner and subscribed to the cloud service and NeatCare Premium Support, which costs $15 monthly. I never needed support until today and my question was simple, "How do I find my software version?" Well, it's not possible to speak to a person and ask a question. The only options include email or Live Chat. I opted for the Live Chat and assumed it would be a quick and painless experience. WRONG!

I have had the Neat Desktop for about five years. In that time it has not worked much more than it has worked. Why? Because every time I finally get the software to work the company updates it and then it doesn't work again for months. Now, they have migrated to the Cloud and decided that they aren't supporting the Desktop software any longer, but the real crux of that is they have also moved to an entirely different file system which means you can no longer open your previous file cabinets and that you are royally screwed if you need any of those documents. I've been through Customer Support many times and it's slow, runs you in circles, and has yet to give me an answer that actually works for any problem I've taken to them. In short, STAY AWAY from this company if you have sensitive documents that you need reliable access to after scanning them!!!

The software on cloud is broken. Unable to see my scan images on the cloud. So I clicked on support chat. After almost an hour wait - I finally get someone. The support remote into my PC. So I am there at my pc, to type in password when he needs it. Many times the cursor does not moved. So I take it he is on break or he must be working on multiple issues at one time. When I type something, then maybe he responds. He says the sync is incomplete. The sync says 98% at beginning. Fast forward 6 hours later. Initial request at 9 am. Now at almost 5 pm. With me taking 1:15 hour meeting break in between. Problem still unresolved. Sync is at 98% complete. On an earlier call few weeks back, after spending hours on the phone, and many days of sync, the sync went from 93 to 98%. Now it Says 98%, but I am not seeing most of my images in the cloud. Probably 5% is more like it.

Just recently my company has purchased a NeatDesk Scanner (Premium). On the box the specs stated two users. Our IT department set the both of us up however since I was the second user, today was my last day to use this product. I thought when I got emails it was a selling gimmick for other uses regarding this product. No.

I purchased a neat receipt a couple of years ago. At first it was great. Then my life got extremely busy. I did not have the time to continue using it. Therefore it just stayed connected to my mac pc. I took up resident elsewhere and still did not use it. Now I have settled into a smoother paste, I tried reusing it. I could not login even though my email is the same. I did all of the stuff they would have asked me to do. Still no result. I paid 3 to 4 hundred dollars for this and it isn't working. I tried calling the company during the mornings (so they say is the best time to call), afternoon, and during the end of the day. Still all I get is a recording. I called apple to see if I need to update. They said it is with neat works. So now, what can I do? I need help reconnecting to my neat receipt. Can someone out there help me, please, please, please? Thanks in advance.

I run a small business and I do a lot of scanning. I use my Neat scanner every day for checks I've received from customers, then I sort them by month. I put in my merchant service, which is people we run credit cards on and I put them in by month. I use it for my database of customers and a few different things. I like the idea that I can go right into the Neat and pick up all the stuff I need to look in. I like that it sorts and that I'm able to keep track of what's coming in and going out. I also have the Neat Cloud because if I were to lose this information, I'm not keeping paper copies anymore. I find it very convenient that I can always get it back from the cloud. I like Neat overall, other than the fact that I can't sort them into the way that I want them sorted. You can't change them. I have invoices that I want to go in and put the name of the person, the date, and the date on the receipt, but Neat has it as the date you scan it.

I saw NeatDesk on TV and I thought it was a good thing. I always save receipts to do my finance and see where we are. I've been doing it for years but I thought that the scanner would simplify my life. I bought my scanner a few years ago with the software I got for the PC. I scanned out my documents and saved it on the hard drive. I don't use it every day or on a weekly basis. I save every receipt. We put it in a small cardboard box and we dump it there. Then, I take it to my kids to screen the receipts for buying groceries, pharmacies, and all that stuff. So, when I get chance when the receipts are a lot, I spend a few days to sit down and rescan all by different levels.

I have been going back and forth with Neat technical support for 2 weeks and have not had one issue resolved. First it was not being able to even get in. When they said it would be fix in 2 days checked back in 3 day and was told to be patient. Then the directions on the web were unclear on how to add locations and I was sent numerous return emails asking me for information that made no sense along with links to the same information in question. So finally I figured out how to get locations on, and all this corrupt information floods into locations and I can't get rid of it or add the correct location information. Next another email with a link on how to map. Tech support does not even read the problems or address any issues, they must be on piece work. I would never recommend this software, who knows what they are doing with your data, they do not seem to be concerned with anything other that getting your $$.

I have a lot of papers and NeatDesk helped me get rid of them. I use it every day to save important documents, contacts, receipts, and scan business papers like bank statements, which is the most important thing. I went from a regular Neat to the NeatCloud and accessing it is a little difficult and uploading all the information took me months because the customer service department, although very nice, couldn't do it. It's very difficult to get in touch with them at the same time. The turnaround time with customer service takes a while. After many attempts and much anguish, I finally found somebody at the company who fixed the issue.

We have been storing our business documents since 2014. We have over 8k documents in their cloud. Their cloud is corrupted due to the enormous amount of documents and unable to download them to our private server. That software is no longer supported. The only way we can download mass documents for an IRS audit is one by one. Their cloud is damaged. We trusted them with our documents. Their response... Start downloading one by one. They REFUSE to put our data on a CD and mail it to us. It is OUR data and a VERY simple fix when we need the data for an audit. IF YOU OWN A BUSINESS DO NOT STORE YOUR DATA WITH THEM. The software to store it locally is no longer supported and there is NO customer service unless you BUY their support plan.

I have a small business and lots of documentation in terms of research that can only get in printed form that I needed to convert to digital form. I also had lots of experiential games that I've created that had to be imported into digital format. I use NeatDesk for maintenance of my business records so that I can produce them if needed and for tax purposes - once a week for occasional stuff, then once a month for heavy-duty copying of receipts for tax categorization and documents that I've received in printed form to get them in digital form so I can distribute them. It's a lot easier and faster to summarize a report, find errors and recording of the information. It saves me time. I also signed up for the NeatCloud, though I haven't had the chance to use it yet.

I recently upgraded my PC to Windows 10 and my NeatReceipts does not function. I downloaded the Legacy 5.7 version and it says I should retry the loading which I did several times over and over again. I have the downloaded file exe (6). Cannot get help with this matter and I am asked to purchase a cloud version. I wish back the system as I had before. I only capture my receipts to analyze my personal spending. I am frozen in what I can do now. How do I get back my files and a working software? I still have my disks.

I have used the Neat system for some time now and have contended with the system crashing at least 50% of the time during use. The scanner is marginally okay. I have a stripe down the center of my scanned documents that I tried to mitigate by following the cleaning instructions, but it is still there, albeit lighter. The scanner also crushes some receipts while scanning, forcing a re-scan and deletion of the first scan. Additionally, many times documents do not feed unless I help guide them in by pushing down on them. With multiple papers scanned at the same time, I am forced to stand over the machine and help feed each piece into the machine.

This company is horrible. Every time their product screws up there is no assistance to get the problem remedied. At the moment the Neat cloud just deleted years' worth of scans stored on their cloud service and there is no way to speak to someone to figure out how to get it back. DON'T waste your money on this junk! You can not even reach a person if you wanted to buy the thing, the automated system just hangs up after instructing you to go online for purchase.

I purchased a Neat ADF 070108 scanner a few years ago. Multiple attempts to get a driver and related software to run it with WIN 10 have failed. Multiple chat sessions (with wait times of up to 30 minutes to get a response) have been exceptionally unhelpful. Bear in mind that I am just trying to download a driver, something that would typically be just a couple of mouse clicks on the website. No getting any help via email or chat, I purchased for $50 "neatcare", which promised to get me real phone and chat support. Not to be... several hours after Neat got paid for this service I still cannot get the service. The website simultaneously confirms I paid for it and confirms that I don't have it. Calls to the company disappear into voicemail wasteland - no chance to get to a human. Noticed also that the amount due on the receipt is incorrect - overcharging by $3. Go figure.

I saw all the paper clutter and decided to do something about it. I have the Neat scanner and the portable version for a couple of years now. I use them once a week, using mostly the scanner feature and the one that puts things into folders. Using NeatDesk clears up a lot of my clutter. If I want to look at what charitable contributions I made, I can just go to that folder and look at the document. Moreover I find The Neat Company to be exceptional in customer service and in helping me with a problem. It's a good organization with a good product. I only wish that they make it a little easier on old people like me to be able to access and find out about how to do other things on Neat.

I use my NeatDesk three times a month. I use it mostly for a combination of scanning receipts and documents that I want to save to a PDF onto my computer. Since using NeatDesk, I've been able to combine computerized documents and PDFs in the same files easily because of its rapid ability to scan. I have used the NeatCloud on the go, however, it is blocked by my work's firewall. Therefore, I can only use it from home, which limits its utility to me. NeatDesk has strong organization tools and rapid scanning ability, though some features are non-intuitive. There are two main issues that I've noticed. First, it jams more frequently than I would like it to, though the jams are easy to fix, and second, it has some problems with very small receipts. Overall, I'm happy with NeatDesk.

I am very proud and very happy with Neat. I did have a lot of trouble. I had about three Trojan Horses invade my computer and I had to go through and get them out. I'm still suffering the related damage which still exists today. I bought Neat many years ago when the helpdesk was free and it was one of the reasons I bought Neat. I have had a lot of growing pains with it. Some of the new things never worked as advertised like print to Neat, which I use heavily. It took them about a year to get it going after they released it on my computer.

I bought new software for my MAC because NEAT stopped supporting legacy system which I loved and used for 5 years. I had to change to cloud storage. After a week with their tech staff via email - one thread at a time I got my cloud account synced only to find not all the data was there. ABSOLUTELY NO FAITH in their CLOUD VERSION of the SOFTWARE.

About three years ago, I was up in New England and I decided that I wanted to scan everything and have it all ready for tax purposes. I've got a couple of properties, so I want to have an electronic file of this stuff and not have a ton of paper around the house. I didn't want to scan everything, I wanted to just have electronic files of insurance policies to reduce my files. I got NeatDesk and so far, I'm very happy with it. I use it twice a month and I'm just getting back into it. I had a tutorial from a person over in the Philippines who was very helpful. I now have the tools I need to get back into it and start using it more often. I'd also love to have a manual of it.

I am very dissatisfied with Neat. I purchased my Neat in 2012 for $500. I was totally excited because I thought this would be the best thing to help organize my file boxes and eliminate clutter. In May my Neat Desk kept asking me to do the cloud thing and it wouldn't work properly, so I finally gave in and joined the trial. It worked for about a month until the trial went out and then it would present an error message again and shut off after loading. It did this without fail and I have a very difficult time getting in touch with tech support because of my work hours. I finally managed to get in touch with them and they supposedly fixed it remotely... In fact it was "Ed" from the Utah office that supposedly fixed it. Well it worked for about a day and I scanned a lot of things that I needed to scan and when it had 56 left in queue, it started stalling out again. I have not been able to get it to work again since and have not had time till today to get in touch with Neat about it.

I've been using NeatDesk for a couple of years to do expense reports but now it's more to scan something. It's easy to find things with it since I could pull it up from anywhere. The NeatCloud works. My only dislike is the cost. For my circumstances right now, it's $15 a month, and I'm not using it often enough to make that worthwhile. They have very good support, though. When I needed support in the past, they've been there to help me recover some data.

I have to buy an annual plan to use my Neat Scanner? I can't believe that once you purchase this device you then get charged a huge fee just to use it. Going back to my printer/scanner. Thanks Neat -> you're a big RIPOFF! I will be posting this everywhere I can on the internet to warn people. DON'T BUY THIS!!

I do reports and have papers all over the place. A lot of them that I didn't need to keep in a folder or a desktop, I put them in NeatDesk. And then all of my 50 documents, I copy in there. It's a good spot to keep documents because I can print them up there on the search. It's been pretty good but now it sucks horribly bad. My PC crashed so I went ahead and bought a new PC because my motherboard went bad and it had all my files. It took me awhile for Neat to get my data file back up, and now, I can't get it to run because they said they'd come up with a new version of the software. I've contacted them twice and got no response except to buy something new. It's been almost two weeks now since I contacted them about getting my software up and running for the one that I bought. Their customer service is the worst I've ever seen outside of a cable company.

Just bought a Neat Scanner, and downloaded the software, installed it and tried to set up the scanner. It doesn't work. It keeps telling me that I can't sign in even though I've created the account. So I can't get past the set up on the scanner. The Scanner I purchased came with PREMIUM SUPPORT, but it won't let me use it!!! I have tried to contact NEAT, but the automated service keeps giving me the runaround and when I sign in online to do the chat support, it doesn't allow me to chat. I have a VERY LOW TOLERANCE FOR STUPIDITY AND it appears that the NEAT SCANNER is Definitely Stupid. It can't even finish a simple setup. Do NOT BUY THIS PRODUCT. You will be wasting your money and wasting a few days pulling your hair out trying to get support.

My experience with NeatDesk hasn't been good. When I first bought it, I still had a company, and I needed something so I could get rid of all the paper. I didn't want it to be on my home computer because sometimes it gets corrupted, so I thought this would be a good thing. I had good experience for about three years, where if I had a question or something wasn't working, I could get in touch with them. Then it changed, and I can't reach them. I send in an email or go into their system and it says, "We'll get back to you in 72 hours." There is nobody I could talk to and get help from. There is nobody that cared that I was having problems.

I bought a NEAT scanner to expedite my laborious expense process as I manage the Western US for my company. The first time I used NEAT it took me FOUR days to complete 3 months in reporting due to the software failing to function both on their cloud (which is clearly still in beta and lacks most of the functions I signed up for) and their desktop software which they conveniently no longer support. After NINE hours on tech support - I finally sent in my reports that were partially completed due to NEAT's exhausting process.

Bought a Neat scanner desktop for $400 and thought it would be helpful in keeping our receipts under control, but it would never run. Tried all the fixes suggested online but since you can't talk to anyone live there (probably because they would get yelled at a lot for their customer service) this thing became a desk ornament for a year. Now I am tossing it into the dumpster. If a company like this wants to sell a product that is as much as a new laptop they should provide support for that product to the consumer so that it is useful instead of dumpster fill. Would not touch this company again with a hundred foot pole.

I run a small non-profit dog rescue organization and I scan all the rescue dogs' information to my desktop. My first Neat Scanner jammed all the time, so I bought a newer, more expensive model, and it still jammed, but not much. I went to scan another document tonight only to get a message that says I have to upgrade the software to continue using the scanner. When I try and upgrade, it says that I have to buy a subscription to upgrade the software. I don't use cloud services, I have no need for this service, but my $499 scanner is now useless to me. Any attempts to upgrade to the legacy software, result in errors, saying that I have to uninstall the previous software, which is already uninstalled. I have never been this frustrated with a company in a long time.

I've had NeatDesk for quite a few years. I'm the vice-president of an alumni association, and I was able to keep up with the members and all of our expenses. However, when I go to "Go to Neat", it says I have no support service. I was using it pretty much every day until I ran into this problem when I switched over to Windows 10, and I can't get it to work right. When I called, they said I have no support, and I can't get a hold of anybody that can help me with it.

It's a joke how you can never ever talk to anyone on the phone or over the chat. When you're on the chat you're going to be waiting a minimum of an hour. When you call their 800 number then get ready to be hung up on. I need help with my system and no one is ever there to help. If you go to their website and go to reviews about their customer service it's all good reviews but when you look on any other website about the customer service it is all bad. It's obvious that this is a problem yet they would rather not address or make changes to their terrible service. I see you guys reply to this website about the reviews, here's an idea. Pick up the phone so we don't have to leave honest reviews about your god awful service. Now if you guys can get back with me so you can help resolve this problem I would appreciate it.

My friend said Neat was easy to set up. So, I took NeatConnect, which was my mistake because it has really given me a lot of heartaches. There's no 1-800 number to call them. I was trying to connect with the IT people but I didn't get any reply for 30 days. Then finally, when the warranty was expiring and I was supposed to return the Neat, I managed to get a hold of somebody from the customer support team. However, until now, it's not been set up properly and according to them, I have to take a membership and pay yearly to get an IT technician to contact and help me out. I would rather throw the bloody machine in the garbage than do anything. So, it's been a very rough ride. I don't know why it was like that. I even had to hire somebody from Staples and paid him $110 to come to my house and set it up but he doesn't even know head and tail about this equipment.

I've had the NeatDesk for so many years and I use it every year. I use the scanning feature the most and I use it for reports. NeatDesk has made my taxes so much easier. When it works, it works great, but when it doesn't, it's not so great. But overall, I've had a very good experience with it.

I cannot sync but receive a message there is an error and to contact customer support. I've sent 3 emails to their customer support and tried to get a human on the phone numerous times. Account is paid until June 2017.

Thank you for the links. Now I can continue using my scanner and I don't have to buy a new one.

I'm drowning in paper like most households so I got a Neat scanner. I’ve had the NeatDesk first-generation products for at least five years. I have digitized my entire life so I don’t keep paper anymore. It's a little scary because NeatDesk support has recently declined. I've committed a great deal of time, effort, and resources to the NeatDesk concept and I'm concerned about their level of technical support. They were excellent in the beginning, but my last experience with them was less than stellar.

I use to love my small scanner, until it stopped working with the new OX S El Capitan. THEY ARE NOT COMPATIBLE, AND WILL NOT TELL YOU. I've had 3 scanners now. I returned the last one. NEVER, to buy a product from them again. Even with spending $150, which was supposed to include their phone support. I was never able to reach a person. I never got a reasonable, prompt response from customer service in ANY form, no email, chat etc. They really are the worst possible company to deal with. They do not care about their customer experience at all. All they care about is signing you up for more money for phone support which you never get.

Had to reload software due to computer crash and now I cannot get the desktop software. They require a subscription, biggest case of bait and switch I have ever seen. Will never purchase another Neat product. The 3 I have will become boat anchors soon. Ordering another brand as we speak.

Once they responded, they were nice and pleasant and fixed the problem. So, apparently, the way to get a response from them is to complain publicly, not a real good way of doing customer service. I would still say get another brand, mostly because you can't use the scanner with any other software. Silly people, don't they know that proprietary systems went out a decade ago.

I have the Neat portable scanner model # NM-1000. I've tried to install and use the scanner. It insist I enter my email and password. I do not remember the password so I click on the forgot password link. This link does absolutely nothing. The email is correct because the website welcomes me back. Without the password you can not complete the setup therefore the scanner is useless. I've had this scanner for several years and have always found it difficult to get it to communicate with my computer. When I purchase another scanner, I will probably purchase another brand. I seldom need the scanner but when I do, it's for something important and I usually find myself disappointed because this one doesn't work.

I use my NeatDesk every day. I scan documents and save them in the computer as a PDF. When I got a new computer, we couldn't find the software, but eventually found it and re-downloaded it onto the computer. I called the support line, and they helped us out. They tried their best and fixed the issue. In the end, it had nothing to do with the software, but with the computer.

This company is horrible at customer support. I have submitted at least four requests for support, after spending over $700 for their scanners. All I have received is the acknowledgement that they received the support requests. Absolutely nothing after that. There is no way to call them to register a complaint. Truly a very frustrating experience. We thought we had a great solution, but things don't work as stated. The integration with QuickBooks Online is a very poor one and with no support it is almost useless. It doesn't speak well of Intuit to be promoting this so called "integration". Where does one go??

I own the Neat ND1000, the first one I purchased on 07/12/11. It wasn't a perfect relationship, but the machine lasted until 03/15/15. I then purchased the second machine. This machine was not performing well from the start. I got impression by the performance that this 2nd machine may have been a refurbish unit. But service deteriorated quickly. I couldn't get any service, I would leave information for their repair tickets and never received a confirmation (3X) or a response. This new machine lasted 15 months and I still can't get any kind of service. The concept that they promote is great, the machines are poor at best, and customer support doesn't exist. I am trying to determine if I can scan with another unit. I do not want to deal with this company ever again. I will close out my software program. This company is infuriating. I have 2 months of receipts that I need to scan.

Who needs this. This company has perfected the "Just buy our product and we will get to you when we can" theory. I will be returning the scanner to the store that I purchased it today...This may be Neat's way of customer service, but not mine. I wanted to send my purchase receipt with this review, BUT I HAVE NO SCANNER!

I have two accounts with NeatDesk. I scan about 20 files a day. I use the first account on the mobile dealer so we scan all the customer agreements into Neat so that if a customer would need their signature or a copy of it, we would be able to provide it to them. My second account is for everything I send to the accountant. I also use Neat Cloud for my gas receipts. The technical support is not user-friendly when you have a problem. I had a syncing error and everything was through email where it took about two days to solve one issue.

I've attempted to reach support. I purchased an extended warranty for my scanner on 8/19/2015. When the device failed after a year, I contacted support and they said I was outside the warranty period which makes no sense. I paid for expedited replacement and not only have I not gotten that, but I paid $109 for a "priority warranty" and have none. I'm out a scanner, I'm out $109 and support refused to help me.

I have been using Neat for over 10 years, and have recommended it to numerous people. I have used it so much, I wore out my first scanner. I was always very happy with Neat, until all the problems I have encountered moving from Neat Legacy to the cloud. Had I had any idea what was going to happen, I would not have done it, let alone pay for it.

At first I was using documents from vendors and now that I’m working as a consultant, I use a Neat Scanner weekly for my expenses and receipts which keeps them in order. We’ve gone to electronic filing, which makes it a lot easier. I've also used their Neat Cloud. I like it a lot. In fact, I just re-signed up again for an additional year’s service. We use the 365 Microsoft Office Cloud now and it all works nicely together. I don’t have to worry about anything crashing or losing a hard drive or any along that line.

I love The Neat scanner. I’ve been a fan since I bought it. But it’s all changed because of everything being on the cloud. I'm working with an old scanner and I have over 2,000 in my Neat scanner. Before I went away for a month, my computer crashed. Fortunately, I was able to get somebody from Neat that was able to help me restore all the documents. I could back up onto a USB before but I can no longer do that. I had to get the cloud because I'm concerned about my documents. When I'm on the go, I log into my account in Neat.com/cloud and I'm supposed to see my documents. I've done that and some of my documents are not there.

I have owned 3 NEAT scanners and until recently have been happy with the product. The first was a silver NEATReceipts mobile model that stopped working in 2008 after I dropped the briefcase in which I was carrying it. I replaced it with a white model mobile scanner and then added a NeatDesk scanner, both of which, until I upgraded to Windows 10, worked perfectly well. I still have the installation files for NeatWorks_v4.98_Full, Neat_v5.0.22.23_Upgrade.sfx.exe and other updates v5.5... and v5.6... and finally 5.7 Full.

Neat Inc states that if you are a legacy client that you can continue to use their legacy software even though they will not continue to provide support for it. I updated recently to Version 5.7 but am unable to log in to my account. I keep getting a message that my account has expired and that I need to subscribe to a monthly plan. So which is it Neat Inc? You are certainly not making it easy for people like me to contact you through your website. Frankly this experience is making me regret my purchase of a NeatDesk Scanner very much. Neat appears to have joined the ranks of those companies that divorce its bottom line from customer service and satisfaction.

My company - a non-profit - has an older version of Neat ND-1000. It hasn't been used in some time however I didn't think that would be a problem. When I plugged it in it came up with directions to install new software, so I did. (I tried using it before updating and it wouldn't let me. That should have been my first clue.) Now it doesn't work. All the bells and whistles are on, and it 'scans' except I get nothing. So off I go to research only to find that the "troubleshooting" options noted on Neat's website are basically garbage. There's nothing about how to fix anything (but apparently the Neat people feel it's important to give how-tos on returning the item? How strange).

Two years ago, we purchased Neat scanners for four of our offices. We have experienced nothing but problem after problem since purchasing. They have deleted and rebuilt our database numerous times. Works fine for a month or two and then crashes again. Customer service is horrible. They do not seem knowledgeable about their own product. They remote into your computer and spend days (I'm talking sometimes 5 or 6 days!) trying to fix the problem. They have no empathy for time wasted. Worst purchase we have ever made! If you are a business looking for digital storing, THIS IS NOT THE ANSWER!

I have been using NEAT for a year. I scan all my receipts and save them locally without having to pay the monthly charge. Then, I back up my NEAT data to the cloud with the rest of my hard drive. It scans well, organizes well, but doesn't really help with reconciliation of credit cards and bank statements. Since it doesn't link to the accounts online, I have to do the reconciliation in QuickBooks using the scanned receipts. It also doesn't import email attachments of receipts without much work. I have tons of email receipts I have yet to incorporate into it because it is one-by-one process to do so (mostly online shopping which is about 1/4th of my spending). The support is online only, no calls. SMH.

I use NeatDesk everyday. My wife and I shop and we run all our receipts through there. One of the big things for us is the sales tax. People don’t realize how much sales tax that they pay in a year and the state puts all that in deductions. I also use it to run the year-end report and then give it to my accountant and he does it. However, it would be nicer if I could archive some items and that would make NeatReceipts perfect. My pull-down now is about three feet long and I’ve been telling Neat this for five years. Additionally, I had been a NeatReceipts customer for many years and I’ve gotten the updates. But when they switched away to this latest version, I pay for it. This is the same program but evidently, there are greedy capitalists working there and they want money.

I used my Neat receipts to scan in over two years worth of documents. I had no idea that I would be required to purchase a subscription. I backed up all the files as shown and when a computer issue caused a reinstall of the software, I downloaded from the website, my files were locked, the extension was different. I sent in help desk tickets, purchased a one year subscription and I have had no replies. My paper files are destroyed and these files are locked and I have not access. I have paid for one year of service and I can't even talk to a human being or get an email reply. I need my files asap restored and I want the files back in a pdf format. Is that too much to ask??? This is a total scam and I would never recommend this product to anyone. The customer service does not exist, tech support does not exist and my files are gone. Update for Case ** - "Cannot get into my account just paid for a one year subscription."

We are a small business. When Neat came along several years ago, it appeared to be the perfect solution to resolving many of the headaches associated with business bookkeeping. To be honest, it was. Neat worked wonderfully and we were very satisfied with the product itself and accompanying software. Early this year, Neat upgraded their software, went to a paid subscription and with that, the problems began. First, we started to notice that the Optical Character Recognition (OCR) feature was becoming quite buggy. This is "geek speak" for searchability. This is a CORE application of the Neat software. Simply put, if we cannot find what we are searching for, the product quickly becomes obsolete.The workaround for this, is a time consuming "hand search" through hundreds of documents. Sadly, it is not like we have much of a choice and it's a total hassle!!!

I had an issue on my Neat Desk since May 2016 case # ** and they trying fix the problem by remote access but they could not fix. I sent many emails requesting them to contact me but so far them not answer any email. I'm trying contact by phone, but now the technical support it's only online. I never thought the Neat not respect your customers are doing now. We only really will recognize a company when we need to use the technical support.

I purchased the Neat receipt scanner 6 years ago. The first time that they upgraded their software it killed all of my data and would not allow me to get any of my data back - this was with three years worth of tax information. Now once again they are upgrading their software again. Their new software is now cloud-based. I have already purchased the scanner at a very high price of over $400 and now they are wanting to me to pay a monthly subscription fee in order for me to utilize my scanner that I have already paid for. Nowhere in their documentation have they ever informed me that it's some point I was going to have to start paying for software of which that I have already paid for. I'm highly disappointed in this company. I certainly hope that a lot more customers review this product and give it the poor rating status that I have provided.

I have an older scanner and was able to get parts that makes it run like new. Had some trouble installing Windows 10 and then getting Neat Database to find my data. Support team was fantastic in pointing me in the right direction! Now have an almost new scanner, with much faster software! I am a happy camper!

I have had this scanner for several years, and experience constant errors, especially when trying to scan multi-page or two sided documents. I have lost my saved data files at three times during software updates, that by the way they pretty much force you to do, and if you try contacting technical support should you encounter any problems, it is non-existent. If you call, they are either not open or you are never able to reach a live person. They will not respond to any of your emails. I have had to pay our IT person from work to help me retrieve my files every time they became corrupted or the software update failed! Do not bother wasting your money, unless you are a database manager. I am so mad right now. I am thinking of disputing my latest credit card charge and reporting them as fraudulent. In my opinion, they are not a legitimate company without any type of technical support available to service their product!

I use NeatDesk on the average of once a month to collect all my receipts due monthly, but there are times I do it weekly. I used to keep track of things by hand, but using NeatDesk is way easier. Organizationally, it makes my reporting smoother. The help of the most recent sales rep was the best we ever had. I had bought a refurbished unit and it didn’t work from day one. Because I had surgery, I couldn’t get back in time to fix it, so she worked with me through that. Neat Cloud was convenient for the one to two times that I’ve used it to take a picture of the receipt, but I'm suspicious of its security. I don’t want people knowing my business on the internet. I use the desktop-based software but they no longer support that.

I use this scanner every day and find it extremely unuseful. Since I have upgraded to El Capitan on my Mac, my scanner is virtually useless. NEAT says there is a workaround. It DOES NOT work. My scanner is constantly telling me that no paper is loaded even though it is. NEAT also does not have any email support on their website. You have to pay a lousy $5.99 a month to get anywhere. I will be looking and hope there is another scanner out there besides this one. It used to work perfectly. Not anymore and with no support, I am done.

I bought the Neat about a month ago with the idea that I was going to be able to get rid of all my paper receipts and be able to organize my paperwork a lot better. Well I was completely wrong! You have to subscribe to a monthly payment plan to be able to submit a number of receipts or if you don't pay for the monthly plan, you can submit about 7 receipts. I've scan many receipts already and they are nowhere to be found!!! What a waste of time! I've tried looking to contact someone for customer support and it seems that they are nonexistent!!! What a horrible product! The only good thing about this purchase is that I bought the HP 8040 so I can still print and scan. Stay away from this product if you are looking to buy it! I'm sure those positive reviews have been created by the Neat company because I don't see anything positive about the product.

I have been having problems with my Neat software for FIVE days. I been unable to use this for product to perform by job for FIVE DAYS! This is the equivalent of HUNDREDS of dollars to a small business. Of course, I have had the system for forty-two days (twelve days after the ability to return it hassle-free). First, I tried online chat support. I was on there for over 45 minutes, before they announce they would email me. I opened the email, and was asked for a phone number and time that I could be reached via phone. I responded with 10:30 am the next day, because the email stated it may take up to 2 hours to fix any errors. I have replied to numerous similar emails in the past five days... NO CALL!

Neat user for years. My old NeatDesk failed, so I ordered a new one with the Premium Bundle. I cannot log in, since my old account expired, and the login will not allow me to create a new one, since it "already exists". No it doesn't. I sent two customer service requests, got an e-mail that one of them was received, no actual response to either one. The new software does not allow me to input the pin I received with the scanner. I have contacted the customer service line, tried inputting my phone number, and was disconnected. I stayed on the line next time, and was cut off after 15 minutes with another recording which said "call back later". Since I may have a stroke if I have to listen to any more of your customer service recording, please contact me by e-mail to provide help or set up a time when you can help me, or send me a return authorization so I can get a refund and cut all ties with your formerly great company.

I purchased a Neat Scanner several months ago in order to create electronic files and reduce paper. I want simply to scan my documents to a computer. I do not want to use or pay for the subscription services. My experience has been that I cannot use the scanner without subscribing to some sort of monthly/annual subscription. I feel I have been misled. I bought a scanner and am finding I am being forced to buy a subscription service in order to use that scanner. In addition, there is zero customer support. Phone, chat and email are offered but none work without signing up to a subscription service. I would not recommend Neat for anyone who wants to purchase a scanner.

Neat began charging my account $14.99 per month without notice. This seems to be some kind of business premium amount but I am not a business. I used it for personal recordkeeping. At around the same time, my unit ceased scanning, saying account inactive. I tried contacting customer support but was unable to log on (saying there was no such account under my email name). I called customer support and they repeated that I had no active account. I asked how I could be charged, and they said they didn't know. I asked them to stop the payments immediately, but since I "had no active account" they could not see any way to do that. I have been charged now for seven months of these fees, and see no way to stop them. AND my scanner won't scan. I'm just amazed they can stay in business.

We started using Neat Receipt a few years ago and it was really helpful. Recently we were having problems with our scanner and tried to download updated drivers using the recommendations on their website. We did that and through the process were prompted that we needed to subscribe to the service now. So we tried to set up an account and unfortunately our old account went to an email that we no longer had access to. So we set up another account with the subscription. Unfortunately through the process of trying to log on we got locked out of both accounts. Because our new account wasn't completely set up, we can't go in and change our password or anything.

I’m a terrible paper handler so I purchased a NeatDesk from Costco. I’ve been using it once a week for probably five to six years now to scan receipts. With NeatDesk, I’ve uncluttered and gone mostly paperless.

I subscribed to the Neat basic support plan on July 26th, 2016, in order to get my problems resolved, but it doesn't seem to be working. Neat did not respond to my first email over a week ago so I created a Case for technical support by calling their phone two days ago. Their phone is completely automated - the most you can do is select to open a case for your problem. They notified me two days ago through my email that a case has been created, but I have heard nothing else from them. The only thing I can tell that the subscription did is open their Cloud service, which I do not want.

Zero customer service for a very finicky product. I've had the NM-1000 scanner for about 5 years and love it when it works. Problem is, about 2 yrs ago the software started crashing, and when trying to backup and restore my database, I have lost everything twice. I did have supplemental paid support ($23 or $29/year), and Neat Support was fairly responsive. Now I have unpaid support by email only, and Neat Support is non-existent. I submitted a ticket for help with my database, which the software has apparently moved or deleted, and after a week, there has been no response. I WOULD NOT RECOMMEND BUYING A NEAT SCANNER. It will eventually cause you much frustration, and who needs that. This company knows how to sell things, but they have no idea how to service customers.

I received the Neat machine two months ago and had a whole lot of issues. So, I submitted a return ticket on my account which seemed to be pending and then automatically disappeared after three weeks of pending. I tried to contact customer service but I don't have anyone helping with the return. Customer Service is a Zero because there is no one there and the product was a complete waste of time and money.

This software is a special kind of awful. There was once a day when I would tout the Neat software to anyone who would listen. If you traveled for a living. I talked to you about how great it was. Sadly those days are past. This software is now terrible. I wouldn't recommend someone I hated use it. But as all things American these days it looks darn good doing nothing well. The latest I got back from support is the reason I can't export files is because Mozy is on??? What??? So a software I can't turn off due to the fact that it is controlled by our network admins has to be off in order for Neat 5.7 to save a file. Insane. If I turn the sync on it collapses the program but I can only get support for the software if I get the monthly subscription so I did.

Subscribed to try the Neat scanner trial for 30 days. My husband and I realized we were better off using a scanning app and I returned the scanner within the acceptable perimeter of time. The company continued to charge me EVERY month for a service fee $17. I called, repeatedly. I emailed, repeatedly. Hours of my time wasted to get the monthly automatic charge deducted for a service I never agreed to/signed up for. I ended up having to change my credit card number to stop the charges. I would give The Neat Company NEGATIVE STARS if that rating were possible. Completely unprofessional and awful customer service that is tantamount to fraud!

I purchased a NeatConnect Scanner and liked it so much I bought a second one. My first trouble is that when I signed up for the cloud I was supposed to pay $99 for both machines but I was billed $99 twice. Fast forward to this year I've been billed $99 twice again. And if that wasn't enough both of my machines have become inoperable. I've tried emailing the company and have had no response. And good luck finding a service number on their website. I actually had to go out on the net and find a site that issues numbers that are hard to find. I think that tells a lot about a company when they make it as difficult as possible to communicate with their customer.

I'm dissatisfied with Neat but there's no other option right now. I was trying to find another solution to our paper problem so I knew I needed a Neat scanner. I use it everyday. We have invoices online and use it to pull up our past invoices. I'm not very good at using the Neat Cloud because I don't like it. It doesn't give me the same features as the Neat on my desktop does. It's not as good as the older one and I'm still trying to transfer my files and I can't get it synced together. The people at their help desk can't help me so I'm not real thrilled with their customer service either, but I'm sure they're trying.

I have been using the Neat Scanner for over 5 years. The scanner works great! I recently bought new computer only to find out I can't use the scanner without paying a monthly or annual fee. I paid, $300 maybe even $400 for a scanner that is now essentially a paperweight because I can't download the driver. Tell me why I need to pay for a software so I can use MY scanner and access MY files. Fortunately I am able to access Neat on my old computer and will be able to export all my files to their original PDF format.

I am extremely displeased. I have attempted several times to contact the Neat Company through their e-mail system. I have not once been contacted in response. My software subscription was cancelled after a month, even though I purchased a year subscription with the machine that I bought! I will most likely be sending this back if I am not contacted soon with some support. I will look for other options. I'm not sure how a company with such poor customer support can continue to stay in business.

My experience is very similar to Lee of Stevensville, MA who purchased a NEAT product and did not receive it. I have sent three emails to get help from NEAT with the subscription we purchased 8 days ago on July 16, 2016 and never received the download for the update. Also, a confirmation of the purchase but the order does not appear on my Neat web page, however, the old subscription which was purchased August 4, 2015 does. And while the web page does not show the new order purchased on July 16, 2016, the purchase appears on my debit card account in the amount of $59.99. We would appreciate you expediting this order since it is impacting my ability to scan documents. This is very urgent. Also, please have NEAT give us a telephone contact number so we can contact NEAT directly concerning this situation.

I have received a sync error for the 4th month in a row with Neat software. This last time I've been waiting 3 weeks for a response. Nothing! I tried installing the new web software, it errored out. I created a support ticket to get help with that and NOTHING. How does this company stay in business? Amazing.

In April, I reached out to Neat with several issues but the most pressing issue was related to my Neat desk scanner damaging paper when trying to scan documents. I opened an incident (Case **) and have an active support agreement (order number **). To date, after following instructions to verify the tab (inside the scanner) was working and replacing the driver for Neat I still have a broken scanner and I cannot reach support to resolve this issue. It appears you need a service plan not to follow up on issues/problems. I would probably sign up for a plan but, if they cannot honor existing support agreements, I question their commitment to honor others.

Called 3 times, responded to all the recording questions, got a "thanks for using the automated system" and was hung up on. Tried opening a chat. After 29 minutes someone finally engaged in a chat with me. Throughout the chat a message appeared "Please wait to be attended." I have so many better things to do with my time. NEAT's customer service is terrible. I do not recommend buying their products. You have to waste hours to get any support - if you are lucky enough to get it at all. Took about an hour in the chat and I am not even sure my subscription issue is taken care of correctly. I just paid for an annual subscription a week ago. Ended up having to get a new NeatDesk. Other one was 2 years old and wouldn't pull the papers in.

In the end, the issue was solved but getting there was hard. I called for phone support at about 9:17am EST. Got a message the office was closed. Hours were 9am until... Sat on chat for more than 20 minutes. No one came on. I called back after 9:30am and got someone by phone. First agent tried a number of things that failed. I often had to say things multiple times for him to understand me. He handed me off to a chat agent... the handoff was clumsy and unclear. I did not understand he was transferring me to someone else. I thought it was him continuing by chat. The chat agent never introduced self... just began working. I could see what he was doing, but it felt weird to have someone poking around the computer without even first typing Hello. In the end, he did a great job and fixed the problem.

I purchased a new computer only to find out that the driver for my scanner is no longer supported. I cannot scan any further documents without repurchasing the system. When I installed my new computer I simply said SYNC to populate the fresh NEAT data base. I did not know that cloud sync had stopped on April 1 so everything I scanned after April 1 is gone even though each time I logged onto the Neat system the upper right hand corner would state that I was 100% in sync. Believe it or not no one from Neat is available live. No one to answer questions like this one. Other than NEAT Co. not figuring out how to effectively communicate to the outside world. I love the product and hope that someday I can recover the lost images and find a working driver for my scanner!

I've called to no avail, there is no support unless you pay for it. I've also emailed and received zero response. I've been a Neat user for a few years and it simply stopped scanning. I've done all the trouble shooting I could find online and since I cannot reach ANYONE to trouble shoot without paying (is that even ethical?), I was going to buy a new scanner.

Neat scanner stopped working. I have emailed this company about my problem for over 2 months and have gotten nothing but emails that do nothing to solve my problem. They have not responded with anything intelligent. They did say I would need to speak with an agent to solve my problem and to give them a window. I did and nothing has been done. There is no doubt an opening for another company to take over where they are lacking - "customer service".

Let me tell you what I had to go through over the last week. I have moved my business from an office to work at home as I just had a baby. I have purchased the scanner about 6 months ago. So I have installed the driver from the disk that came with the scanner on my home desktop. It says that it is successfully installed but it can't locate the database - not sure what exactly that means but in the same message box there is a message saying - "Please contact technical support if you haven't moved or can't locate your database." I have sent a message explaining the problem on July 13th, 2016 and no one got back to me yet.

I wanted to scan a lot of documents and my printer was too bulky for it. I saw this Neat scanner and I got the portable one and it serves the purpose. I have a list of contacts categorized and scanning them to the Neat makes it easier to find home repair stuff. However, I’m having a problem with the Neat Cloud and I’m unable to get any support for fixing it. I continue to get an error message when transferring to the cloud, so nothing’s going through. I’ve called and emailed but I haven’t gotten any support. This has been going on for about a month now. Their customer support has let me down. They got as far as saying they would call me between 2:00 and 5:00, Monday through Friday. I haven’t heard from them in weeks.

Neat is very deceptive in the way they go about doing business. The scanner I bought was a Neat Desk, which I was under the impression was all I needed to buy. How they end up deceiving you is giving you "free" software that allows you to use the scanner that cost over $400 for the first year, then the "free" software expires and they have all your data locked up unless you buy a subscription that costs at a minimum $5.99/mo. Imagine buying a printer, and you use it the first year, but then won't print without charging you to do it. Very, very deceiving. Save your money and buy something else.

After 12 months of using my NEAT ND-1000 a few plastic pieces "fell out" of the unit. The back page of my documents then had a big black bar across the scan. After not reaching anyone on the service line 866-632-8732, I emailed support and after several days and correspondence, It was determined that the problem could not be fixed with software, firmware or settings. When I asked where I could bring it in or send it to for repair I got this response: "Unfortunately, we don't have any Repair Center/Services. You can check any promotional offers in our website. We apologize again for this inconvenience."

Paid for their phone support last year (for a 2-year support contract) and now they won't answer their phones. They end of lifed their software for software with 1/2 of the original features and refuse to provide the phone support I paid for. Their concept is great, but it feels like I paid a lot of money for nothing. I used to be an ambassador for NEAT before this.

I have had the Neat system for about a year and a half. It has worked reasonably well with a few technical glitches such as always scanning things as receipts even though I select 'document' thus requiring me to manually change the image from receipt to document. But that is not the biggest problem. Neat now is holding my information hostage and won't allow me access to my files unless I start paying a monthly subscription or access fee. I paid over $500 for this system and never was alerted in any way that this subscription fee was part of the cost.

I do a lot of shopping so I’ve got a lot of bills and I get a receipt for everything I spend my money on. Back in 2003, I got audited by the IRS because I went from a minimum-wage job to a job that was paying like $40,000 a year. I started buying things, a new car, a house and that raised a lot of red flags and it bothered them. My brother suggested that I put all my bills in a yellow Manila envelope and when I get receipts, I put it in a regular envelope, then put them in that yellow envelope and stick it in a box and I’ve got envelopes for a year. Now I’ve got all these boxes in my basement.

My problem was solved by a very helpful technician. I am back on v 5.7 and everything is working great. Thank you very much for your help.

The scanning hardware of the NeatConnect is nice. It was fairly simple and easy to connect to my WiFi network. The touch screen is super small, so it made it challenging to press the tiny keyboard letters and numbers. The web interface is useful. I am able to scan to the cloud, Email documents and receive them on the cloud through the web interface. The local application on Windows 10 is completely useless. It does not find the Neat scanner on the network, so I cannot access the hardware from the windows app. It sees the scanner part of my Canon multi-function, but when I try to scan from the Canon, the error message says "no paper in the tray." WTF? the software is an absolute mess.

I signed up last November 2015. Since the end of December 2015 I attempted to sign into my account. Finally, after many emails back and forth and me continuing to think they were reputable, I didn't ask for my account to be cancelled. Then the giant software glitch hit and I was sorely disappointed I couldn't email, call or reach anyone associated with this company to cancel. It's taken many emails, bogus phone center calls and finally they cancelled my subscription, only to charge me twice for the last month. Called my bank and they are initiating a claim against the company for the last three charges. We'll see. Wish the Feds could get involved with these scheisters.

The company was very responsive. A technical support representative contacted me and completely solved my problem. I am now back to using their product regularly and have access to all of my old scanned images. Thank you, Neat!

Customer Service regarding PAID subscriptions is non-existent at this company. I tried for weeks last year to cancel my subscription via Chat, Tech Support and calling the phone number that was NEVER answered. I finally resorted to filing with my credit card company which worked for a few months, but then Neat charged me an amount equal to all of the previous disputes. While the scanners and software are nice products, I will not be doing business with Neat and have requested over a year of subscription fees to be returned.

I bought the Neat scanner just to scan with and didn't need their cloud or remote device app. Now I have all my data out there. It is being held hostage until I upgrade to some plan??? My life is out there!!

I have used Neat for about 4 years and really have liked the ability to access files from my iPhone. Despite all the technical difficulties that were able to be resolved ( generally from reading online help), I have continued to pay a subscription fee, not even fully utilizing it. However, over the past month I can no longer sync my files and after emailing support, waiting several days, getting a reply, (suggesting something I had already tried off the website support), emailed again, waited... finally a response suggesting yet another remedy (listed on the website), and on and on.

Thank you to Mark for his quick resolution of my issue with Neat software. He quickly diagnosed the issue, and fixed it quickly. Then he stayed with me until I confirmed that the problem was resolved. Absolutely AWESOME. Thank you Mark for a job well done!

I use my NeatDesk a couple of times a week. I find that the more documents I have out there, the slower it processes. However, it’s much more organized. I used it mostly to scan receipts and medical paperwork. I also used it to create a report of the sales tax that we spent last year and I took it to H&R Block for our income tax. What I did before was I would just scan stuff into my printer and then I would save it and build directories like Neat has in it. I couldn’t run reports and do additions. Now I'm a lot less paperless and I'm able to find things easier. Since it's 2016, what I would like is a feature where I could take everything with a date of 2015 and archive it.

They recently went to not supporting their desktop version aka legacy software. Upon having to install a new hard drive I found out that my software would no longer work and to move to the cloud version, however there was no way to upload my backup on the system. The company now requires you to pay for support and gives you no way to get your years of data and thousands of documents that you need. If you do send a support ticket you are required to wait up to 72 hours and I hear more than that if at all. If you don't want to go to the cloud for various reasons they need to make sure that your information can be converted quickly and easily to a PDF and that you can do it from your backup information. I see the demise of this company soon and a class action lawsuit to top it all off.

I have tried for 2 months to get a hold of my PAID support with Neat. Emails have not been returned and calling or online support initially would put you on hold for 1-2 hrs and you still couldn't get through. Now when you call or try online support they are having technical difficulties -- for WEEKS... yeah sure. What is going on with this company? Why are they avoiding customer service? Anyone else having this problem and how have they resolved it if they have? Any competitors that I can switch to?

My issue has finally been resolved. I received a call from a tech support who walked me through a simple easy process that resolved my issue. I just wish this would have been addressed faster but better late than never. At least someone is listening. Happy Smiling Customer.

I currently have 3 Neat desktops and 1 portable scanner. I recently bought a new computer and needed to transfer data from my old computer. I needed some help but kept getting sent in circles with absolutely no help. I even tried buying the customer care (which I don't need) but still no help available. How do I get help??? Contacting them is impossible!!! I went to my account tab to cancel my purchase of the unneeded "customer care" which was worthless but again got sent in circles. HELP!!! Also 1 of my scanners will not scan in color, again no help available!!!

How can a company say they provide excellent customer service, when they don't even interact with the customers? I have been trying to resolve the issue of me having to pay for my account for almost 6 months now. When I purchased The Neat organizer I was told that it was a lifetime subscription, and now I can't even log in to my account to get to my paperwork I've scanned, to talk to a person or to view my account. I have to PAY to get access to those things. What sense does that make? Why should a customer have to PAY to be able to get in to their account to get the paperwork that I have stored on there? Then when you call the customer service line it's all automated and will not let you continue, even if you have all the information for your account. It's asinine!

I cannot describe how bad the customer service with NEAT is. You'd best get ready for a heap of frustration and boatload of wasted time if you have to deal with this company. The "reviews" on their website list people who say this is the best service ever. What a pack of lies. If they stayed up nights thinking of how they could have worse customer service, they couldn't come up with a better plan than what they have in place now. Unfortunately I have to put at least one star in the review to complete the feedback. Zero stars would be generous.

I've used Neat for many years. I hated it until they converted to Neat 5. Suddenly their software worked. Yes there were glitches but, basically it was the software I'd wanted. Then they started doing the online thing. I bought into it and loved it more. I had used the silver scanner the entire time until a couple of months ago. The scanner just stopped working. I couldn't do anything to fix it. I contacted customer service only to find that they no longer supported my scanner. I began to suspect that they'd made a change in the software that was the source of my problem and I was stuck. So I was faced with having to buy another scanner. My situation changed and I found my need for Neat was so much less that it didn't make any sense to buy a new scanner and continue paying the yearly fees (which I've never had a problem with when I really needed the service).

The other day I attempted to use my scanner and could not access the software. It had previously worked the last time I used it. When I went online to Neat's website I discovered that they no longer support the software and are forcing people to subscribe to their cloud service. They say that the Legacy software can still be used which is a bunch of **! You cannot access customer support, download software that will work. In essence, I am stuck with a $399 useless piece of junk that I cannot get any support for. If I had found out about this issue before April 30th I may have been able to resolve this issue. Anyone contemplating purchasing anything from this company should stand clear and look at other brands which are available. If anyone is experiencing the same issue as I, maybe a class action lawsuit may be a possibility.

This is the worst customer interface I have ever experienced. As a legacy user, the website has a button for me to email the company, but it will not activate. So I cannot contact them in any manner.

This has been one of the best customer service experiences ever. Genine presented herself professionally, knowledgeably, and courteously. Her knowledge of OS 10 was remarkable and of her own product and system exceptional. Many kudos to her.

I have paid the monthly fee, but cannot access my account! I have had my account almost a year. It works great when it works. I tried to look for a phone number to call on their website, no luck. I'm trying to talk to a human being to resolve this matter. I am very disappointed in this company. When you create a product to depend on, but we can't depend on the company to have quick and easy process to fix it. I have to email support and wait for a reply? You guys should have a phone number so customers can talk to people and resolve issues they have quickly.

As an IT professional, I find this product to be completely unsatisfactory. The product is not stable; they require an online account to access their software; I have to frequently reinstall the application to repair issues for poorly written software. I spend an enormous amount of time to support this product. It is meant for a single home user that would use the product maybe once or twice a month. Do not buy if you need a good, quality product.

I purchased the system and plan early 2014, I run a very small but successful business and count on the scanning system to serve my clients. I have the premium plan and still can't get an assistance. I've been having issues with NEAT for over 2 years, figured they would get it together eventually but now they are not communicating with me at all. I strongly suggest downloading your files to a hard drive now while you still have time. Poor - poor - poor customer service!

The Neat receipt company has the worst customer service EVER! I purchased support, which is being charged on my credit card each month, yet I can not reach ANYONE! I have called, emailed etc. No response. I am locked out of my account so I can NOT put in a help ticket online. I would NEVER recommend this to anyone! The scanner is great but if you can not retrieve documents it will give you a false sense of security. DO NOT GO WITH NEAT RECEIPTS! I will update this post IF I am ever able to resolve. If it is not updated, assume they never got back to me!!!

I don't get the idea of us having to purchase the machine, which is not inexpensive, then we have to CONTINUOUSLY pay monthly fee in order to have access to our scanned files. If I knew this, I would not buy NEAT scan. I think this is a RIP-OFF. The scanner does not work stably anyways. Somebody please tell me if I am wrong. Thank you!

Since I first purchased my Neat scanner, I've had an issue with it not feeding properly. I have to stand over the machine, and push down on the document being copied in order for it to start feeding. If there are more than 1 pages, it scans normally after that. Occasionally, the last page will hang, and that has to be pushed into the machine too. The scanning function is excellent, so I'm not yet going to condemn the machine when it would seem there has to be a relatively easy fix. My greatest disappointment, like others, is the complete failure of the customer service department. It is nonexistent. I've sent three emails over a period of several months, and not received a single reply. This is reprehensible where people rely on this machine for business purposes, i.e., their livelihood.

I signed up for their free trial in March and found it wasn't what I needed. After my "free trial" period cancelled I started getting monthly charges for $15. I tried using the instructions on the self-serve portal to cancel. But what the instruction gave and what I actually saw on my screen to do it were totally different and there was no option to cancel. Trying to actually get a hold of someone was next to impossible (no email, no phone number for service at the time - they've since added these since I signed up, but more on that). They actually had their snail mail address on their website if I wanted to contact them. Seriously?

Do not buy this product. I bought one of the first units for my business and also another one for personal. Both of the scanners jammed after less than a year of use. Support was a waste of time. I then was convinced to give it another try. The unit worked for a couple of months and then started crashing during a scan. Now it crashed each time I start up. I went ahead and downloaded the latest software and when I log in it gives me an unknown error with a cloud drifting back and forth. Glad their marketing is working well but word will get out. This is a toy and represented by a toy company. When you are done playing, throw it away and chalk it up to fun to see if it scan documents. But reliability with such sensitive information is nonexistent.

Ever since they upgraded their software to v5.7 and running Windows 10, I keep getting an error message "Neat Has Stopped Working: A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available" and I cannot scan. I contact Neat tech support via email (only way you can do it without paying ransom fee) and it takes days to get a response, and then the response is usually asking some nonsense question. You answer back and then it takes another week to get another nonsense question.

Through NeatDesk, anything and everything that used to go into a metal or steel file cabinet now goes straight to the scanner and onto my computer. It works wonderfully when it's working, but when it doesn't, I don't know why. I never know when it's going to stop working. I'm so dissatisfied with it that I went out and bought a totally different scanner and software. It's in a mode where it would not let me do anything and it would just continue to cycle through something, and I have never known how it got into that mode. But while it was doing the cycling, nothing happened. I couldn't use it. I had to call tech support, and after an hour or two, they could figure it out and always fix it for me, but I'm very dissatisfied.

I bought a top-line NeatDesk scanner for a scanning job I was asked to do on-site at a client's office. The Neat Desk was very easy to set up/learn to use. It worked perfectly for the first hour. At that point, I received an error message. Tried to contact support. There was none. I lost an entire day's work and was very embarrassed professionally that I was unable to complete the job. I sent an email to support about the problem, and never received an answer. I returned the product.

First let me say I have been a long-time customer of Neat. I have been very happy with the product and even have two Neat Desk devices. One for the office and one for my home office. I have recommended Neat to friends and customers. Neat Desk software actually read your receipts and connected to QuickBooks to import the files. Contacts could also sync with Outlook after scanning in a business card. Furthermore, I also had my files backed up to Neat Cloud and I used their Neat Mobile Ap. Everything was fine until my Neat Desk started crashing the software continuously every time I scanned.

I've been locked out of my account for 3 months and they are still charging me a monthly fee. Technical support has not responded to my e-mails in 1 month. I am going to call my bank to claim fraudulent charges.

I recently wrote a report about Neat and my difficulties with getting assistance. It took over seven days to resolve an issue, so when I submitted a negative review to ConsumerAffairs, Neat wrote me the next day asking for case number, which I supplied. Within an hour, I got an email with a toll-free number providing support. "Genine" called me directly and worked with me about 20 minutes on the phone and we fixed the issue. I had some sort of bad file, which she remedied... and then we rescanned and the issue was fixed.

I have been charged 4 time for the same account in one month and I can't get anyone to even email back. I have called, tried to chat and emailed. Nothing. I don't think anyone works there. I just installed the new web based desktop software and it's been running for about 7 days and it still won't clear the one item I have processing. I can't stop, it can't get passed it and can't get anyone to help.

I use my NeatDesk daily, mostly for scanning business cards, receipts, and documents, to create reports and manage my finances. I also use the Neat Cloud on the go mobile app. I'm in my truck about 90 percent of the day and it saves me a lot of time. I had an issue with the syncing, Neat put an error message up explaining the many issues with Windows 10 and the sync error messages. I finally got a hold of tech support and the tech guy went into my computer and explained to me what he needed to do. I just sat back and watched. I’d answer any questions and then told him, “I have to go but I’m leaving everything open. You have free reign.”

I think it's ridiculous that I paid $400 for a glorified scanner that now requires a monthly subscription with a recurring charge. How can they do that when that wasn't the case three years ago?? We would not have purchased this product! Now I can't access my files from years ago unless I pay to see them. Can't find customer service anywhere. BUYER BEWARE. DO NOT PURCHASE PRODUCTS FROM NEAT.

Tech support is non existent. I cannot believe a company can survive like this. People do not buy this product, it is a huge waste of money. Nothing works. Cannot scan to emails, cannot scan to dropbox or google. Good luck in finding help with this company. Try to call they hang up. Try to chat and they cancel the chat. Try to email and they give you the runaround then stop replying. This company hands down sucks and is the worst ever. Shut this company down and I hope they all go under.

I've been a Neat customer since 2008 and I'm happy with it that's why I still use them. I needed the scanner because I'm a real estate agent and I file 1099 so the receipts are important to me. I use it once a week. I'm a paperless agent, that's why I need it for my personal use to have digital files. I use all of its features except the mobile app as it just doesn't work for me because it's too much work while I'm on the road. I also use the cloud but the file's feature is not as good as the desktop. When I upgraded to the most recent desktop version, they no longer support certain things. They took a couple of features away without announcing it before I upgraded. But other than those, I'm still happy with it.

Installing a new driver for scanner - Jansen was great with her help. The problem with Neat is they weren't on top of the system change to El Capitan on Mac. Amazing. Their tech person Jansen was terrific when Neat finally contacted me, but her company needs to better solidify their customers' experience and contact time.

What this company is doing is very wrong. Reading all the reviews I see why everyone is annoyed. They sell you the item, and after that they don't want to talk to you at all. I called customer service number for 2.5 hour and couldn't even get to a human. Same with everyone else. They just keep billing me and won't help me with the service or anything. I haven't had customer service this bad EVER. DO NOT BUY THIS ITEM. You will regret it. They will get sued one day. I can promise you that.