The Neat Company Reviews

The Neat Company are just evil people. I have thousands of documents in the Neat software that I can't access. I had been using the Neat scanner for very long time. I can't tell you how long because I can no longer open the database. Probably nearly 20 years. When my software became old, I ordered the new version. But then they went to the monthly /yearly pay plan and that is not what I wanted. But they did not care. They stopped supporting the "legacy" software and left us out in the cold. But I continued on using the old software until my hard drive dies where the database was stored.

Neat has conned everyone who purchased their machine in good faith, they sold out their loyal customers who were happy with their product, recommending their products to friends and family, word of mouth gave them more customers than their adverts, then they threw us to the wolfs. I had a state audit and because I had copies of receipts from prior years, I was able to avoid undue taxes. I told all my business friends to get neat which they did and know this. Very disappointed and disgusted at their behavior to us all.

This the worst experience I have ever had involving software. I have used Neat since 2009. Always kept a desktop version and never wanted the cloud. Just like everyone else my information is locked and I cannot scan new info into the database. I reluctantly signed up for the $200 a year subscription. I am then told I needed to spend another $50 to migrate the information.

My experience mirrors the others. Scammed, ripped off, 1000's of documents (legal, financial, personal) that I cannot access. Company hides behind the "Neat doesn't force anyone to use their software". The bill of goods they sold changed suddenly and their main product became PROFIT. I would remind them that the cloud is not a cloud at all - it's just someone else's computer. How secure are your documents. A cursory look says probably not so much.

I have used Neat for many years and approximately 3 years ago I upgraded my subscription to be able to use the QuickBooks connection desktop, my subscription was renewed in February 2024 and on June 15 Neat removed the QuickBooks connection so I requested to make a downgrade my subscription because I don't see the point in paying for a plan that I don't need, and they informed me that they will not refund my plan because it has been more than 30 days since my subscription was renewed, so Neat stopped providing a service in the middle of my subscription and I am forced to pay for a service that I am not receiving, this doesn't make sense, maybe this is a way for the company to make money. In the end they want to offer me a discount on my renewal in February 2025, this is ridiculous because if I don't renew my subscription I have paid for a service I didn't receive.

There are a few issues:

I purchased my first scanner in 2010 and upgraded a couple of years later to the newer, fancier model at the time. It served my purposes for years until the subscription service began. I used the legacy software as long as it was functional and then I was forced to upgrade to the cloud. I got it on a trial and after one year, I realized my needs did not justify the cost, so I got a refund on the renewal and was still able to just scan and store receipts. Fast forward 1 yr later and my credit card was charged $199. I call to cancel and not sure why it was on automatic renewal since I called the year before to cancel that. I was told I would not have access to my data once I canceled so now it feels like they're holding MY DATA hostage unless I continue a subscription.

I thought the Neat Scanner was the greatest invention since sliced bread. A one location component that you could download all your documents into for life. Was the unit expensive, yes; but it was worth it to get rid of all paper documents forever..OR SO I THOUGHT. Then SCAMMED! I downloaded major legal documents onto my unit; death certificates, court proceedings & guardianship documentation & adoption papers only to have an Neat drops the ball discontinuing the software and now I am left with a $350+ machine that no longer works or allows me access to retrieve my own documents back! How is this legal??? A useless machine that was advertised as a COMPLETE FUNCTIONAL INDEPENDENT unit no additional subscriptions needed.

In 2016 I was using a Neat company scanner and it no longer worked. So I talked to the company and bought a new one from them that they sold me a cloud based storage system to go with it. I paid for it and uploaded all of my business cards and had it sync it with my email on my work computer. I continued to pay for this cloud based storage until I needed it today to restore because both my iPhone and computer failed. That is when I found out that the service that I paid for was not valid and had not been valid since 2016 when they told me to buy a scanner from them that they were obsoleting the software for in that same year.

I have used NEAT since it was Neat Receipts. The idea is to scan documents and receipts, or photograph them, so you can be paperless. It worked fine, and I have thousands of receipts stored. Except....now comes “Extortion” from the company. After Covid and retirement, I no longer need their services. So, I wanted to end my monthly subscription. However, unless I continue paying, I don’t have access to the receipts and documents I have scanned. So, if I get an IRS audit, or need other documentation that has been scanned, I can’t access them unless I continue to subscribe to their service. So even if I don’t need their services anymore, I have to pay for them. They offered me the option of downloading each receipt one at a time. Thousands of receipts. Not reasonable. And they cannot be downloaded in a batch.

They are scammish, ripping me off for 50.00 a month for 2 months, when I asked for a refund they said no, when I asked to stop my subscription, they said no...I want my 100 dollars back. This is the worse company ever existed and they are rip offs, buyer beware!!!!

I purchased Neat Receipts to manage all my receipts, business cards and documents, as advertised. I used it until I had to upgrade to Windows 10, then I tried recovering my files and could not. I made the horrible mistake of installing the Neat software again and now it will not even open unless I subscribe! I used it for personal purposes and don't need a Cloud. When purchased the product did not require a monthly subscription to work. The new "updated" version is not the same. What a rip-off! I purchased a product that the company has made unusable. Do not buy this item unless you are prepared to pay a monthly subscription.

Like all the other reviewers, things started fine in 2013, but things immediately started sliding downhill and only got worse until June 2020. When I finally had enough, I had nearly 500 document images stored. The only way to get them out in bulk was as CSV files, with the only option being to download EVERY SINGLE IMAGE, one by painful one, on a slow website. If I wanted to keep my PDF images, it would have easily consumed four hours of my time, if not more.

Beware - Do you trust the Cloud with your financial and personal information. I don’t. Neat makes a great scanner, but force you to store your data on their cloud. Their customer satisfaction is so bad, they have turned their comments section in their social media.

I was one of the first to use the portable Neat scanner and the neat desktop software. Everything was going good in the beginning until the software updates began. The software started to become unstable and now won't accept a new scan without crashing. I've tried to do research on what can be wrong and their competitors have mentioned that the way the files are stored is the main issue, namely one big database of receipts rather than individual files.

Updated on 05/18/2020: I had written Consumer Affairs to try to resolve an issue with the "FREE" 15 day trial offered by Neat since they no longer support their scanners. 1st Neat Company claims they made us aware they were discontinuing the product line. I have had various registered Neat products for many years and received NO SUCH communication. I recently tried to use the original provided software disk to re-add my scanner to my computer. Unlike what Neat says you can do, it now comes up with an error message that sends you to Neat. Interesting they embedded something in the original software pointing you to their new venture.

Probably one of their 1st customers, purchased 1/26/2006. Product back then was called Neat Receipts. And yes, I am fully aware product has been discontinued by a turned greedy company, that's the issue for us all. You left us high & dry only to try and extort us for something we didn't bye into, the cloud. Avoid the cloud is probably why most of us bought into Neat, we don't want our info out there and don't want to pay into it for a product many of us paid a lot for to have it on our computers only.

I got the first Neat Scanner as a gift from my daughter who's an accountant so that we could stay organized. That was when the neat receipt company started. We then got the desktop scanner, then neat stop supporting the scanners and an update from Apple would not allow the scanner to scan any more, then I read somewhere online that if you had an older computer, you could use neat receipts scanners. I pulled out my MacBook laptop with version 10.6.8 and guess what. I'm on it right now. Both of my scanners work and I dont have to pay for cloud subscription.

I had been using Neat ver.5.7. Suddenly it started opening with an icon at top which said simply error. After clicking on more than 2 receipts it freezes and crashes. I have tried reinstalling but same problem. I just tried installing it onto a fresh computer which had no previous installation, but same problem as error banner on opening screen. On restoring database, the crashes start again.

I bought a Neat scanner several years ago. I didn't think that there were companies out there in today's world that would sell you an expensive product and then abandon you. Imagine if the Neat people were the company that sold the navigation system in your car, they would contact you later and tell you that if it breaks they won't fix it, and in order to continue to use it you have to pay them a monthly fee. That's what they did to me — sold me a product, now won't support it, and want to charge me a monthly fee. I would never do business with this company again. If you are considering buying their product read the reviews, and consider that after you load your receipts on there for a few years they may decide to no longer support you.

Hi, I bought a scanner from Neat company, I paid $450 for this equipment, so I can organize my documents and avoid having papers by transforming my documents into a digital format. It happens this company decided after some time to change their services by blocking communication between my computer and the scanner. Demanding that for me to use my equipment, I need it to buy a year's subscription to the new software. They NEVER disclosed this kind of service, neither on their tv commercial or online. I think it is very unfair for them to do this. This was a very expensive scanner. Usually, a scanner will go for $150.

My company tried to cancel our subscription last year because we had gone to another electronic filing system. We were told by Neat that since they had already drafted our account before our cancellation call, we could not get a refund. We told their representative to cancel our subscription and not to draft our account again. That was last December. Just got a draft from Neat for another year’s subscription. Guess we will have to go to the trouble to change bank accounts to keep Neat from debiting our account next year. Obviously, Neat does not understand “I want to cancel my subscription.”

I bought a new computer and was shocked that I can’t download the original software. To access my old files I have to pay a monthly FEE. NO THANKS. WHAT A SORRY COMPANY. Purchased the original scanner and program to support your company and you left me out in the cold.

We made the mistake of using this system to store our invoices and files in hopes of being able to get rid of our long term paper storage. We loaded thousands of files into the system. We have had nothing but issues. The delay and lag in the storage system is so terrible it is almost unusable at times. It states that it imports information off the documents for faster cataloging but it pulls random numbers from random places. We even tried editing our invoices so that the number was the first thing on the page and it still does not work with any kind of accuracy. The scanner itself has benefits over other scanners yet it doesn't do well with large volumes.

We have had several Neat Scanners in our office for 11 years. The newer model came out about 5 years ago and we upgraded. The product was so bad, that we returned them and purchased refurbished older models, which cost us more than the new ones. Now we're being told that we can't use our old scanners without a subscription, but there is a work around with the Neat Scan Utility. Problem with that being is it creates massive sized files that cannot be emailed or faxed. I was told they were aware of the issue a few weeks ago. I contacted today and they won't even speak to me anymore about this without a subscription. I'm currently being ignored on live chat (15 mins so far without a response) because I'm asking for a supervisor. Way to treat your long time customers. If you put out a decent product, we'd gladly upgrade but we use our own database so we don't need a monthly subscription on our 6 scanners.

I’ve had a Neat ND1000 for more than 8 years and the Legacy software was a snap to use. A scan and image quickly showed up with ability to categorize and drag into the desired file cabinet. Since I upgraded to Catalina OS, and I have software Neat does not support, I had to purchase a subscription which I did not want to do and had a Neat tech work me through install. While the old files were able to be loaded into separate cabinets, only the images uploaded and 600 plus need to be reviewed before being saved. Additionally all documents, receipts, and invoices have the same date of input rather than their original (more work). Give me back the Old software that I can keep locally. This upgrade is no upgrade. I will find a new system and start 2020 from scratch.

Make sure you know what you're buying before you put this in your online cart. I have been a NEAT devotee for many years but now that they have changed their software I find it not nearly as useful as it used to be when it was desktop based. Let me explain... First of all this is supposed to make your life easier and allow you to stay more organized... au contraire. It used to be so simple to use but now there are far more steps to scanning and verifying your scanned receipt/document before saving it to their cloud software product. But that's just the first issue.

I would give less than zero stars if I could. Canceled account and they kept billing, called several times and was placed on hold for more than an hour. Then they attempted to bill me $74.95 I called and again after waiting on hold for almost an hour they told me my account had not been canceled, and I must pay. Although I had not accessed the account for months and couldn’t. (It was frozen for non-payment) I had no access! What were they billing me for? ** scammers!!! Now they say if I don’t pay, they will send my account to collections. Burn in hell Neat Company!!!

I purchased the Neat Scanner under the impression the higher cost I was paying for this device was allowing me to organize my documents, however, this is NOT the case. This neat device is simply nothing more than an over-priced scanner! If you actually want the option to do anything other than just ‘scan’ documents, such as ORGANIZATIONAL FEATURES, THEY REQUIRE YOU TO PAY A SUBSCRIPTION! This is a total RIP-OFF! What’s the point, when most everyone already has a scanner in their household? A phone easily takes a photo to keep records of documents... printer scanners easily scans documents and saves them to your computer. The reason I was willing to pay more for the NEAT device in the first place was for the sole purpose of ORGANIZING my documents. There should be a class action suit against this company for intentionally misleading consumers and baiting to switch! FURIOUS!!! I WANT MY MONEY BACK!

When I bought the Neat scanner there was a program disc that I installed onto my computer, no cloud, or subscription. Well my Scanner outlived the desktop it was partnered with. When I went to install onto the new desktop it gave me an error message that the program was unloadable due to the windows version. Ok I tried opening the already installed version on my older laptop and it made me go online, which it had never done before. I chatted with support and they informed me that for only 90 dollars they'd recover my data and reinstall it onto my computer via the cloud, just so that I could continue to pay them 90 dollars in perpetuity for a product that I had paid for already.

Let say you have a customer and he gives you a card and you create a contact on NEAT. Then a week later, or anytime later, you meet another person working for that company. CAN YOU BELIEVE NEAT HAS NO WAY TO COMBINE THESE CONTACTS???? VERY BAD PRODUCT.

2019 07 26 - I upgraded my computer and was installing the Neat 5.7 software into it, but I forgot my original password. I cannot reset the password since I do not have a paid account and there is not way to do so. This is no different than ransom. I pretty pissed-off.

Neat is a company that only wants you to buy subscriptions. But not everyone needs their cloud service. Neat hasn't produced any workable software or drivers that works with Windows 7 SP! Without crashing 100 times a day. Their software engineers are incompetent. The corporate of Neat is Beneath any dignity, because they refuse to provide any ability to enjoy their products without a subscription. Don't waste your time or money with them. I rarely write product reviews, but this one deserves to be known to caution future victims.

I purchased a NeatDesk scanner to digitize household documents, hoping it would be quicker and more efficient than my 3 in 1 printer. It will not correctly install the necessary drivers to connect the scanner to my computer. The related program folders are completely empty after installation! Simply put: the driver will not install rendering the scanner useless.

Recently my computer hard drive with my Neat Software crashed. Once I re-installed a new hard drive and reloaded my Neat Software, it will not recognize my Neat Database. I even tried opening one of my older backup files and it will not open. This has put me in a very bad situation since all my receipts for years has been scanned into a Neat file on my data drive which did not crash and is separate from my program file drive. It seems impossible to get support from Neat. Apparently Neat requires a subscription to their cloud service in order to get help in opening my files. This is unethical and frankly smells of extortion. If I cannot get some resolution, I am contacting my attorney to take legal action.