Aspen Dental Reviews

The first appointment I had with Aspen Dental was unfortunate. I spent 30-min driving there only to be told that ‘their system is down’ And I’d have to be rescheduled. They claimed it was a company wide issue. For a nationwide company to go ‘down’ with no ability to warn customers who are already scheduled is extremely disrespectful to people’s time. In addition to that, this clearly highlights the fact that the company clearly lacks important business continuity workarounds to at the very least call the patient before their appt OR create a way to see patients and charge them after the fact. Extremely dissatisfied to say the least especially since this company is a national chain and should have far better systems in place to prevent this from happening.

I wish I had the option to give them zero stars but 1 is as low as it goes so that's what they will get. I decided to try the free insurance that work started offering this year and boy, do you get what you pay for (nothing!). Prior to coming here I had been to 2 of the best dental offices in the area. Both has maintained my teeth with the best care available and I took care of every issue they found, so my mouth was in really good shape when I went there. This is one of the reasons I decided to try this new insurance, I figured my teeth were in such good shape that they really could not mess them up that bad in just one year, and if I didn't like them, me and my son would go back with the good insurance and dentists next year.

Dundalk Aspen is the most unprofessional, disorganized, careless dental facility I have EVER dealt with. They mistreat patients, disrespect them, NEGLECT THEM- My husband was left with an impression tray in his mouth for 45 MINUTES, screaming for help and was told by his tech "sorry, I got caught up in something else". That same tech is STILL employed there even though aspen is WELL aware of this issue happening.

They are way too expensive. They wanted to pull out all my teeth and charge me $20,000. I went to another dentist who only did them for 1400. They are crooks and they're a noted all across the United States. Do not go there. They only want your money.

Worse experience! They are the most unprofessional group I’ve seen. Lies, upselling & one code fits all procedures is the least of their problems. Price guarantee is another tactic with NO explanation why 14,000 turned to 28,000 with horrible results. Can we say class action to get these con artists out of business?? Look at the “real” reviews, lots online. Please go anywhere but Aspen Dental.

I went in for a cleaning at the Aspen Dental clinic in Fargo ND. After over an hour of x-rays and sitting and waiting. They took me into the business office and a woman told me If I didn't get this procedure done all my teeth would fall out. (It's a scare tactic that they use a lot at the Fargo Aspen dental.) I had been going to the Minnesota dental school in Minneapolis but thought I'd make a local appointment for a simple cleaning. They wouldn't give me a cleaning and tried to charge me 100$ for an electric toothbrush when I already had one at home. They had some 22 yr. old girl recede my gums with a dental tool and when I walked out I had exposed roots. No dentist I'd been to ever told me I'd had any problems with my gums, I have proof of that. My teeth shifted, chipped because my bite didn't line up when she was done, She put all her weight on my front tooth. Never once did she tell me anything about this procedure.

Called about getting a broken partial replaced immediately. Asked for my X-rays I had done 6 months ago. They got them but said they could not read them so they did another. Guaranteed me a new partial the day of my appointment. Instead they wanted to do a deep cleaning, a extraction which I was ok with but then could not get me a partial for a couple of weeks. I walked out defeated and upset after they charged me the 150$ for the unnecessary x rays! They only want your money for unnecessary procedures for dentists that can’t work elsewhere. I wouldn’t even give them a 1 star but it didn’t give me a choice.

I have great dental insurance. I have a lot of issues with my teeth. After the consultation, the woman in the finance office set me up with financing. They started their work, but had me come back to redo a few cavities. The fillings are chipping off my teeth. They wouldn't schedule me again until I paid the finance company. I authorized $100 3/10/23 and Health Care Finance Direct charged me a total of $361.61 by 3/25/23. That's my grocery budget. I can't get them to stop.

They said that a deep cleaning was over $700 even with insurance. When I looked at the paperwork, they were also charging me $139 for a tooth brush. What??? When I tried to refuse it, they said they already charge me for it and wouldn't take it off. I won't use the toothbrush and they can have it back. I told them that.

ON my appointment let me sit in dentist chair for two hours. Nobody come to bother look at me how I'm doing! I was there for simple filling! After sitting in chair 2 hours Asian dentist or assistant show tell me I need to have wisdom tooth extracted. On Xray show cavity and need tooth extracted but they do not do presager! I told him, "I'm here for simple filling. Can I have that done?" He said, "No!!! You have to go to specialist, got wisdom tooth extracted then make appointment and we can do fillings.!" That's not right treatment and approached to customer satisfaction may be in Asia! I would not give 1/2 star.

Went in for exam and tooth pulled. Got x rays and then told it would be 9000 to fix my teeth and insurance would pay 2000 which left me with balance of almost 7000 to pay and wanted to start work cleaning and would have to pay upfront to start then each visit never mentioned what I went for which was to have a hurting tooth pulled! I told them I'd have to talk to my husband and left. I will never go back there. Money hungry people!!!

I went in to get some work done and I had to come back a million times, supposedly to make sure the fit was just right, It was supposed to be completed at the first of the year, that changed the lab, wrong measurements numerous times. The final product with gold added on 2 of the teeth on the plate, The right one came off the second day and I swallowed the gold. I missed one appointment, got my mom’s and I confused. I still have to get measurements after getting so many already. The temporary had hard jagged pieces, it wasn’t smoothed out well. I had some changes I wanted after the Mishap and I’m waiting for almost another month, not for the final product, but measurements again. I paid over 1300.00 extra after insurance. I think they should refund my money, I’m not at all happy with my service. I’m basically paying for something that came out the next day. Not my fault.

I spoke to ALL levels my need. EVERY step of the way I was lied to ONLY TO END UP WITH THE FINANCE LADY at the end. Telling me they would be happy to try to finance over $300 to pull ONE TOOTH. Waste of time. I will NEVER pay someone who believes it is ok to prey on people and their unfortunate circumstances. They bait you like a minnow on a hook and must have decent “catch” rate but not people I would ever want to do business with. Waste of time and energy.

I called to schedule an emergency appointment because I lost a filling. When I arrived I was given a full mouth x-ray. Afterwards I was told by the hygienist that I needed a deep oral cleaning. Finally, the doctor looked at my tooth and said it had to come out. I asked the "doctor" if it could be filled? He said it wouldn't last and that an extraction was in order. I declined went back to my regular dentist the following week who told me I didn't need a deep cleaning and that my filling had fallen out and only needed to be replaced.

I made appointment for cleaning. Was told generally $85-100 a cleaning after initial "free consult". I go to dentist every 6 mo and have beautiful teeth. Floss daily, use water pic, electric toothbrush etc. They took many xrays. Hygienist says, "oh, your gums are bleeding, you'll need deep cleaning". Dentist comes in and spent 1 min in room before confirming what hygienist said. I replied, "no, I'm on a blood thinner, my blood level is too high and we are adjusting dose, my gums generally don't bleed." He thought for a second and said, "no, you need deep cleaning".

My insurance was charged and then I had to pay Over $700.00. The dentures never fit correctly. I went to have them fixed after going back and going back I ask for my money back at least the $700.00 but was refused.. I have never been able to wear them. As so I am writing this review to let others know, that Aspen Dental may help some people but you need to beware that you are taking a chance. I would never recommend Aspen dental as I think they are as crooked as a dog's hind leg.

Went to Aspen Dental in Millington, TN. I had recently moved to the area from another state and needed a dentist to get a check up and a cleaning since it had been a couple of years since I'd had my last cleaning. I checked with several dentists in my area to make an appt and they were all booked out at least a few months...except Aspen Dental, so of course I went there. I arrived and had X-rays taken immediately... The girl doing them couldn't get the machine to work right so after 15 or 20 minutes she had a coworker help her and then finally the x-rays were done. Then I go to another room and the hygienist goes over my x-rays with me and asks me if my old dentist mentioned anything about gum disease to me. I told her he hadn't. She went on to say I have severe gum disease and that it's incurable but we can treat it with a deep cleaning and flushing my gums with antibiotics. Wow. Okay.

I went to Aspen Dental in Elizabeth City, NC last fall and initially it was a good experience other than sitting in a dental chair for 2 hours. I was given a VERY large list of things that needed to be done and was advised as to the total cost (more than a new car). I completed a credit application with one of their partners who approved it and we begin the first procedure which was pulling a few teeth and having a partial plate made. This was done and the temporary partial was given to me and I was to return in about 6 months to have the permanent one (which was paid for mind you with interest) made. I had tried to make an appointment for a couple of fillings and never had my call returned.

You are in line. They take you back, put you in a seat in a room and everyone else that’s waiting and they go around from room to room. It’s like they are changing oil in 5 or 6 cars at the same time. One does one thing and another comes in and does something else. They are very sloppy making impressions they get the stuff all over your face and jab it in your mouth and it’s goes everywhere. They are rude if you ask anything. No time for answers. The dentures they made were horrible and I was told they were the temporary so six months later I go in for the real ones just to find out the ones that are awful are the ones I’m getting. NO NEW DENTURES. After 4500 dollars I have the WORST dentures you could imagine and now have to go somewhere else and purchase new ones. These people are so sad and disappointing. PLEASE DON'T WASTE YOUR MONEY LIKE I DID. Aspen Dental in Barboursville WV. THEY SHOULD BE SHUT DOWN.

On or about 10/01/2022 I walked into Aspen Dental requesting a price for a full set of dentures and that I would not be using any insurance, that I would be a cash customer. I was told it would be $2100. I scheduled an appt. I arrived 10/20/22 and paid $1050, the work began. I left, came back on 11/23/2022, received my dentures and paid the final $1050 using my debit card. I was paid in full. A week later, I came back for a final adjustment, they then stated, "They had "found" some insurance I had, from 01/27/2022, that I 1. didn't know they had a copy, otherwise I would have told them it was not active. 2. They never asked if they could use my insurance, since I was a cash customer. 3. All verification is done before the work begins in dental offices.

My regular dentist office was closed do to snow storm. I was looking for a dentist because I was in horrible pain. I set the appointment with their office in Branson Mo. I told them I had a emergency and could not reach my regular dentist. They kept pushing me to have a full mouth X-ray. I told them again that I had a dentist and was not even do for X-rays until my regular appointment April. I said, "Whatever. I’m just in pain and need help." I was getting annoyed with them so I called back and again told them this was for an emergency and I had a dentist. She said ok to that and I went in the following Monday. They took me in the back and did only X-ray the problem tooth.

Liars, called made hubby appt to have tooth pulled. Asked guy if they pull teeth at Lavale MD site. Yes yes yes..ok so he leaves work early, there 2 hours to be told by Dr **, "No I will not pull that, I will save that tooth with a proposed bill $2300.00." Like I said liars. Apparently patient has no say in his treatment. Total **.. So needless to say, never again. I will not give them one penny for thinking they are the boss and tell someone no...to what they want..when this dentist has pulled teeth before..but she wanted him to go through with root canal, and crown. Totally ridiculous, waste of time.

I had a chipped tooth which I considered an emergency. I set up the appointment and drove 50 miles one way to get it fixed since they advertise emergency and walk ins welcome for chipped teeth. When I arrived they wanted to do a complete xray and complete exam then said I would have to come back to get my tooth fixed. What a complete waste of time and 100 mile round trip for false advertisement.

Terrible service. I made an appointment for a first time cleaning. They did a 1 hr 45 minute Xray series and gum poking for which I gave permission. After the dentist looked at the results, the hygienist suggested a deep cleaning. I say OK not knowing it would be a $265 charge that insurance would not cover and that I would have to schedule another appointment. My husband's was $1200. There was no mention of an extra cost. I called to change this appointment to a regular cleaning. They said I should drop in to see the hygienist to change it. When I did, the girl at the front desk said the hygienist could explain it, but not change the appointment to a regular cleaning. I got angry and argued that I should be able to change it. I left.

My Cell is **.

Told we are not welcome to return to this Aspen dental because we canceled a specialist appt 26+ hrs in advance. The rest of the story…. Fantastic experience with this Fairfield location handling an emergency weekend appt for my daughter (broken front tooth) who is away at college. She required a root canal which I scheduled the following Monday to be performed on Wednesday. After speaking with her dentist we decided to take e different approach.

I had severe toothache and went to Aspen at Port Orange, FL. After all exams (Xray, hygienist...) were done, Doctor Hasan reviewed and said my 15th tooth (second up-left) had problem and suggested to be extracted. I told her that I felt the 14th tooth (third up-left) was pain. She was firm and showed me x-ray suggested 15 was the problem. Meanwhile, hinted that she happened to have a spot open if I want to move forward to extract it. I had doubt and didn't go forward immediately. The second day, I consulted my home dentist and went to a different dentist to check. The doctor just tapped the 14th and 15th tooth, looked at x-ray and ensured me 14th was the problem. I could feel the difference too. After I extracted 14th, everything is back to the normal. I was still wondering how Doctor Hasan was so sure the 15th had problem, even I told her I feel 14th was pain. I almost lost my good tooth and left the bad there, what a bad experience.

Aspen Dental scheduled me for a location out of state, then wanted me to pay up front and not run it through insurance then bill insurance so they get paid twice. I asked if they'd be able to fix my missing filling today and they said they weren't sure - only to find out from the regional manager that that Dr is referring out all fillings. When I asked a couple questions about the paying up front they asked me to leave. Will not be back.

Started with my dental procedures/treatment at the beginning of September 2022 with a very good impression of my first visit. Today, I realize there is no compassion or respect towards the patient care. Their interest is to target volume, focusing on the money instead of quality. Managers getting involved in clinical decisions (???). The last few weeks I noticed a huge overturn of the staff, including my Dentist, without giving me a notice that he is no longer in the Office and I will be taken care of who know who!!

I was drawn to Aspen because of the free X-rays and Dr.’s exam with a cleaning scheduled for the same day. I have never had serious problems with my guns. Yet even before the Dr's evaluation, I was hearing that I had pre-periodontal disease and would require a deep cleaning. Then came a very painful and the worst dental experience of my life during the periodontal probe. The probe was forced into the gum line (pockets) with readings of 7, 7, 7... I told the tech/dr. that I normally had readings of 2, 2, and 3 with a 4 or two. But, they can get whatever number they want if they force the probe in deep enough and was given some rhetoric about how the bone will stop the probe. Then came the surprise of a quote for~$2100 deep cleaning (I was told it would be very painful), $135 new toothbrush, $272 mouthguard. I opted not to have the procedure and to do some additional research.

Brooke was really nice and professional when we spoke earlier this morning. I have a matter of great importance and she not only showed understanding but great care in making sure my need were met. I understand this review are just words but thank God for people like Brooke. Bless you and your family and of course Aspen who hired her.

Aspen Dental on Charlotte, Nashville TN. Mya the receptionist she knows me as if I was not a patient but a long time friend. Rose and Kassi their smile gave me comfort and peace that everything is going to be alright. Dr. ** and Dr. ** are truly genuine. This the first I ever had a doctor make sure and ask you is this right for you, Dr. ** was about me about how I feel, how I look, not about him being impatient or rushing the dental procedure, because he did not rush and he was not impatient.

The few visit I had with them something was wrong with me every time evn though I take great care of my teeth. I floss and brush regularly. My first visit they convinced me I had some gum disease and had to buy a cleaning package that included an electric toothbrush, special paste, a follow up visit, MI Paste (later saw it says professional use only). After the follow up visit they tried to get me to buy more things after the visit to which I refused. 6 months later I had an accident and needed a root canal. The work on it was terrible and needed to be replaced 3 times which insurance doesn't cover because it should last 5 years. They won't cover it either because "it's not their fault." I got a second opinion on the work done for the crowns and was told it was sized wrong, not glued properly, and the extra space is what caused it to fall off and break.

A rare combination of professional and personable and light-years better than the Morrison Dental Group!!!... Everybody from the front desk, the x-ray specialist to the dental hygienist to the actual doctor were awesome!!!... At 67, I've been to a number of dentists that really run you through their office like you were cattle going to market but, not Aspen Dental!!!... What a pleasurable difference!!!

My dental issues were multiplying and with no insurance, I didn't have much hope of getting my smile and my confidence back without help. Aspen Dental in Medina, OH is staffed with angels. They gave me hope. When I was told what the cost of a new smile would be, I broke down. She worked with me and discounted my total cost by more than half! I would not have been able to afford it otherwise. They are not about anything other than patient care. They watched as I bounced into each of my appointments with hope and joy. It only took 2 weeks for the finished product and here I am now, with a better-than-before smile. The doctor and all the girls at this location are simply amazing. I'm almost sorry they've completed their work as I truly looked forward to seeing everyone during my visits. Hope, joy and a new smile...how blessed am I!

This place is a scam. I went to their office for an emergency. I had a dental infection and wanted to get it checked out, given I was in crucial pain. All they did was xrays and a quick dental cleaning that was not even necessary for my treatment. I paid for all services before leaving, and now, I'm getting a huge bill for extra services that weren't even done to me or that were necessary. Taking advantage of my condition, they charged for services that they didn't even do. Charging me for example a Perio SRP, doing further research it takes at least 3 visits for this treatment to take place since it's extremely painful and time consuming. The Perio SRP is a drilling of inside the tooth cleaning from the inside out. Something they didn't even do and still charged me for it. They were also supposed to call my nearby pharmacy and didn't even go through with that either. It was complete waste of time and will strongly unrecommend this place. I came in with horrible pain and came out with even more. 0 stars if I could.

I was harmed and hurt by the lead female dentist in the Port Charlotte Office. I was told, "Oh sorry. It was a mistake." I was then ignored by all of Aspen and had to hire a dental malpractice lawyer.

I called Mid October and scheduled an appointment at Aspen Dental and they were able to schedule me for an appointment on 11/9. When I got there for the appointment the person behind the desk was instantly irate and said that no one scheduled during that time slot and I shouldn’t be there and I had to pull up my email and find the confirmation email they sent. Then after they find my appointment they asked me for my insurance information which I began to looking for in my wallet and they tell me they will be charging me $300 payable by cash only before I can be seen since I cannot provide my insurance (this was never discussed or mentioned in any previous encounters regarding this appointment) but I was actively looking for my insurance card and do have insurance. I just needed time to get it out so there was no need for the charge or for them to be so aggressive and impatient about it, this all took place within a matter of minutes.

While on vacation in VT my front tooth/post came out. Website stated Aspen Dental has walk-ins/emergency treatment. Called the Brattleboro VT number on (which turned out to be Aspen’s call center) and told to make an appointment so I’m in the system and then go to Brattleboro as a walk-in. Drove 40 minutes to find that they are closed Wednesdays; rechecked the web which stated they are open. Re-called the Brattleboro number - this person said she can’t see office hours, but noted that there are no appointments listed today in Brattleboro so they must be closed.

Total scam. I went to their office. They told me they do emergencies. Donna said, "Come in." I did. They did x-rays. That was it so they can bill my insurance. They didn't fix my tooth at all. They wanted me to pay upfront and come back a week later... I told them they're out of their mind... I called my insurance. They said Aspen is fraud, they get people come in and bill the insurance, make them come back a week later. Please stay away from this place. Worse Dental office I ever been to. They didn't care. My insurance is taking care of the fraud...

They did not honor their peace of mind promise, nor did they complete the entire protocol agreed upon. They quit half way through and had corporate send a letter telling us no further services would be provided. They removed teeth, had a person with 1.5 years of experience make a malfitting temporary denture that chafed; then, they made two adjustments and called it quits. They did not put in the grafts; they cannot be found; furthermore, they caused bone loss, so it may not even be possible to do implants now... You will receive an UNSIGNED letter from NYC corporate that refuses service if you make a single complaint. Keep that in mind. Turn off the TV when you hear their commercials; they are all lies.

I recently had a procedure done that wasn't explained to me. The dentist had the office manager as an assist, she obviously had no training. The dentist was screaming at office manager as I lay in chair crying due to the pain. The dentist said area could not be numbed. I feel certain she should have sent me to a oral surgeon. I would never allowed such a painful procedure if the dentist had been honest up front. I bled for 4 hrs at home and was in horrific pain. Now, I have 3 large holes in my gum due to no sutures in area. Not once have they checked on me or made any follow up appts. Please get a second opinion before allowing any procedure done in that office.

They had extracted a tooth at the gum line. Insisted I needed ** on the roof of my mouth. I've had teeth extracted at the gum line before and never had them inject anything but the outside gums. It's been roughly a week and my mouth is still sore. I can't tolerate eating or drinking most days. It's miserable. I can barely brush cause it hurts. The extraction site is fine. It's the roof of mouth that's still sore.

In the same estimate, they told me the final price was from what the insurance company was paying to what I would owe. Okay, that's the norm. But after reading more I contacted the insurance and they only requested a claim on one tooth, at the office, I was told both.

I paid $1,750 here for just one upper denture. I only had 150 left to pay. They kept overcharging me by $300. They kept telling me they would fix it when I finally realized the mistake they made which was put one of my $300 payments on somebody else's account. Then I received a letter from them telling me I could no longer go to Aspen Dental. I haven't had my final fitting so basically I paid $1,750 for something I can't even use. When I'm asking about the $300 over payment I'm told Insurance didn't pay. I'd advise them I didn't have insurance. I never came in there with insurance. There was always something. It was either, "This is what we have as your payment and it's not on there." When I showed them the receipt it was all, "Take care of it,". When they didn't do it, "It was your insurance didn't pay," but I never had insurance. Sleazy like a used car salesman.

I had a new partial upper denture made about 3 years ago. I subsequently had a metal clasp break but had no repair done because being in my 80s, I did not want to travel to the dental office for fear of getting Covid. When I returned earlier this year, I was told the guarantee was only for a year and I had to pay for a new denture. Covid was an inconvenience but the fact they were closed for a lengthy period and I did not return because of it was irrelevant. Since returning, in the last 6 months, a clasp broke again requiring a new denture. A few months later, a tooth fell off. I returned for the fourth time for it to be repaired.

I’ve called 5 times to ask questions about my upcoming appointment. Never returned my calls. They email the day before appointment to cancel and reschedule. Called 3 more times, nothing. So 8 calls with no returns. I just don’t understand this!!

In my personal experience, rude unprofessional staff, and this business does not care even a little bit about their customers. I was in severe pain and was literally 2 minutes late for my appointment and they refused to treat me. I personally sat and waited 30 minutes past my appointment time a few years ago and they never said sorry about my wait, etc.. But they can refuse treatment on a regular customer for 2 minutes... I stated I was sorry because I had to run back home and get the names of my blood pressure medicine because they requested a list of any medication I was taking. I would never ever ever ever ever ever recommend this place to anyone not even someone I did not like.. Stay away and go to the other dental facilities within the region, you will be better off, save money and be treated like a valued customer way better than Aspen Dental.

From the planning stages with Dr. ** until after the remedial work and follow-up, the experience has been mind blowing. The entire team and staff made me feel like not only was I important, but my complete satisfaction was first and foremost. The dentists at the office in the Durbin Park Bartram Springs Office provided services that are second to none. From planning, finance, x-rays, dental care, customer service, follow-up and interaction, visiting the dentists office leaves no dark cloud or a return reservation. All expectations were met. The staff ensured that any confusion or dissatisfaction was immediately addressed with future follow-ups to ensure complete satisfaction. Still in awe of the treatment and care Dr. **!!!!

I’ve never had such a negative experience at the dentist like this one and as a new patient, I would not be returning. All the staff were friendly and polite, so that’s not my complaint. My issue is the bait and switch and fear mongering they employ. So at my initial exam with the dentist, he says generally everything looks good and I had no urgent dental issues, I just needed a checkup and cleaning, so that sounded right to me. But at about an inefficient, 2 hours later when I was ready to check out and still didn’t receive a cleaning, that staff person tells me, "You won’t be able to get a prophylactic cleaning today and will instead need a periodontal cleaning to avoid bone loss" and blah, blah, blah.

The first visit the front desk was rude, I went ahead and stayed for my procedure which was my yearly checkup. X-ray tech had no idea what she was doing. I waited on the dentist. He was nice and professional along w/ the lady in the end. However it was dirty like a welfare office. It’s close to work so I thought maybe I’m being petty, paid w/ insurance didn’t which I was asked to pay weeks before my procedure because I was given **.

I was told three weeks for an upper denture. We are now going on five weeks for the wax trial. They use an external lab and have no internal lab. They were happy to take my money and that’s when the happiness ended. If you go to one of their sites make sure they have an internal lab. Not a happy camper here.

Refund the out of pocket money that I paid after the $3,000 insurance was used in full. I made an appointment to have a crown recemented and Dr. George ** talked me into "having the smile that I always wanted" (His Words). All of my top teeth were pulled. a bottom tooth was pulled because Dr. ** said that my teeth should look symmetrical. Now, I can no longer wear my bottom partials because there is no tooth to attach it to. I walked in knowing that my Mother was dying and I needed to get to North Carolina as soon as possible and expecting a quick visit. I walked out in shock after being told that I should have my upper teeth removed "to have the smile that I always wanted". You should also be aware that the top back tooth of my permanent upper dentures is missing the back tooth. They're not symmetrical. All temporary and wax impressions had that missing tooth in place.

I went to Aspen to get my teeth back in order after i got out of the military. I was covered thru my military insurance so didn't think too much when Aspen was on the list to use. I went there and they did all the test and told me what they thought I should do. It came down to getting dentures for my top teeth. I got the best they had. They made a test pair and it worked about two weeks and then started to fall out when I would drink something to the back of my throat.

In November of 2021 I had my initial consultation done and I was ecstatic. Three weeks later I was scheduled to have 17 teeth pulled and Dentures put in after my cost of $7,000. I've had one appointment since then to have liners put in. Every appointment I have tried to make after that they do not return calls. They hang up on me and they are very rude. I told them my top denture was wearing a small I hole in it and it needs to be repaired. They want to charge me another $1,700 to fix their mistake and they hung up on me.

I went to Aspen Dental in Huntsville AL a few months ago with no problem, before I left they no longer fit. This was my first visit so I got the free exam and free x rays. Whatever was done to my teeth, the top partials did not fit anymore. I was asked how long had I had these partials and I told him about five years. He mumbled something about me needing different ones, remember they fit fine when I went there. So, I ended up getting new partials which that was not the initial reason I went there. I will not be returning there. I read a lot of reviews and I totally agree that they create problems where there was none just to get extra money.

After I had my dentures made they would not fit. I went back at least 8 times to have a liner put in them. The liners do not last very long. The dentist told me they couldn't do anything more for me so I was told to go to a orthodontist and they could make my teeth fit [extra money]. If I don't put stuff in my teeth they just fall out. I would not recommend Aspen Dental to anyone.

Never EVER will I tell someone go here. Had a dental emergency and had to wait a month to see them. They canceled my appointment at the last minute because they did not have a hygienists. They told me that because I was not getting a particular procedure that they could do it all there. THEY LIED! Not to mention the bill summary versus what I had to pay didn't match. Good thing I still had the printout. They were trying to charge me 400.oo extra dollars. I rather let a high school student work on my mouth before I go back to them. Oh another thing. Leave all the voice-mails you want. They don't return calls!

Enamel was coming off one of my front teeth. Went in to have it fixed. Dr ** felt there was 2 more teeth that needed a filling which I didn't ask to be done. The filling he did on my back tooth was terrible. I was not having issues with the tooth until he done his terrible job. Now when I floss my teeth there is a sharp edge between my teeth that it breaks my floss. I'm having a dull pain in that tooth. I wish I had never went.

I had seven teeth extracted on a Saturday in February my remaining teeth. They had a practice denture that was put in right after the extractions, I went home and kept the dentures in only seven hours, I took it out because I could not stand the pain any longer. I called up Aspen Dental on Monday and told them I had changed my mind and was not going to get dentures. I would just do without any dentures and get along fine. I was told that I needed to come in and they would make adjustments to the dentures. I told them I was not going to get dentures and would not be coming in for adjustments. I wanted my money back under their policy of money back if not happy. WHAT A JOKE THAT IS.

This is my 4th week with the same aligner (they are meant to last 1 week) because Aspen Dental canceled their service with Invisalign after I had already paid the whole treatment. Nobody seems to be responsible for this, not Invisalign company nor Aspen Dental. They also charged me a lot of money for a deep cleaning treatment that I found out later it was not deep at all, just a regular cleaning that you can get at Groupon for $20.

I had the rest of my teeth removed in Haverhill Ma and had new dentures made. They never fit right. Went back 3 times and they just ground the dentures plated. Still didn't fit and they told me it was all they could do. Moved to New Hampshire and went to another Aspen Dental thinking it would be different but they told me I would have to get an x ray for 144 dollars. So I agreed but after the x rays were done they told me I would have to have surgery to remove a piece of bone to make the lowers fit at the cost of 2,000 dollars and I should have both uppers and lowers replaced. I have not used the dentures since they were made 7 years ago. Would not recommend Aspen to anyone.

These guys were the only ones close by and in-network. The first visit, which was supposed to be a simple cleaning, which would have been covered 100%, they used a fancy x-ray 3-D scanner and then trotted out a "periodontal plan" that would have me paying $280 every month/four months/6 months depending upon who was doing the talking. When I said that I just wanted the fully 100% covered cleaning they said they wouldn't do a cleaning unless I was enrolled in this very expensive periodontal plan. I had gone to my former dentist for years and he never said anything about my having periodontal issues. This place, like most of the healthcare now, is about sucking money out of people.

I went to Aspen Dental in New York State in 2017 and they totally destroyed my crowns that they put in. They didn’t put them in right and they are so far away from my gums I can stick my pinky in and they will not fix it. They said they gave me my money back but no Dentist will fix it without me paying for it because my insurance won’t pay for another Dentist mistake.

I used Aspen Dental in montgomery alabama for extractions and dentures, I purchased the Comfilytes - the best they make, after a year and a half my dentures still will not stay in while eating even with adhesive, they tell me that I just have to deal with it. I do not recommend aspen to anyone. I'm stuck with $2200 dentures that I can not use.

My husband needs to have dentures but he needed to have a tooth pulled due to an infection. So we went in and they wouldn’t pull it because of his high bp but they worked up a plan for dentures! We tried to tell them that the high bp was due to his pain but they didn’t even give him a antibiotic for the infection. I sat down with the high-pressure salesperson to go over the dentures plan and my heart sank. The quote was for 14,000 but our part would be 7,000 due to insurance. I knew we would never be able to get my husband what he needed. We left still in pain and shaking because of the price. I do not understand how they can continue to scam people. Long story short, I took him to see our GP to get an antibiotic for his tooth. We have since been educated on all things dentures and found that Aspen is literally robbing people!

Called Aspen Dental on Knox Avenue, North Augusta SC to gather information pertaining to whether or not my Insurance would be accepted and whether or not The Insurance would also be accepted as in Network or Out of Network. Was told I could call the Dentist and the lady was going to give me the number but I told her I was driving and asked if she could Email the number and she told me that she could not. I asked her if anyone there could tell me if my insurance would be accepted as in Network or out of the Network and she told me, I would have to be scheduled for an app first, then be seen, then Hash it out with my insurance. Really? I told the lady I was no longer interested and hung up.

If I fell outside Aspen Dental and knocked my teeth out, I would pick them up and go somewhere else. My husband went last Monday to their Uniontown Pa office for tooth pain on his left side of his mouth. He left with them deep cleaning the right side of his mouth and a bill for almost 900.00! They were also nice enough to schedule to deep clean the side with the tooth pain two weeks later for another 700.00. They make sure they cover the legal part in getting you to agree and sign up for these outrageously priced procedures. But they fail to meet the ethical and moral obligations of medical care providers to make sure you understand the procedure, are comfortable with it and address the issues you have. It’s like going to a used car lot to buy your first car.

This is the worst place you can imagine. Of course, everyone will smile for you once you're there. But all they are after is money. It is really ugly when dental service is all they care about is your money rather than your health. They tried to force me to do some unnecessary procedure that would cost $1,800. They even said they would not offer any treatment unless they did this unnecessary procedure. I said I will have to go to another provider and started to walk out of the door and then when they realized they would lose a CUSTOMER they said ok.

Had a 10:30 emergency appointment that I made on Sunday because of a painful abscess tooth that wanted extracted. Got there at 10am went in at 10:30 and they proceed to give me a full set of xrays for 45 minutes. Then they put me in another waiting room for 20 minutes. Finally I got into dental chair and had some dental assistant exam all my teeth.

Terribly overpriced and unnecessary procedures. Traveled 40 minutes for an x-ray and needed a filling. Rescheduled a month later. Ànd price went to $1200, just not okay. Traveling that far for a x-ray and no filling.

Our first time at Aspen Dental, staff were nice and pleasant. Our visit turned out to be another hustle to recommend overpriced services, unnecessary services and without mentioning alternatives. A $7,000 treatment plan with an $1,100 line item for a deep cleaning. It has been and always will be a good time to get a second opinion and in this case from an independent dentist not associated with a franchise.

Went to Aspen for consultation for possible services...they advertise "no charge"..Don't believe that, you will be charged...When receiving bill for my charge they told me "you have insurance that why we charged you." "IF YOU DIDN'T HAVE INSURANCE THERE WOULD BE NO CHARGE." Please figure that statement out...makes no sense to me.. After feeling my displeasure, they said they will reverse the charges...go figure...hummm.

Aspen Dental overcharged me for a deep cleaning and billed me for work that was not even done on my mouth. They have you sign up for a finance company called Dental first and they overcharge you for minor things then sent me a bill for over a $1000.00 dollars. Stay away from this awful god forsaken place! They are a scam!!

I called Aspen dental for an appointment with a cracked tooth. I was told that they could get me in the following day, but I had to go to one 25 miles away. I agreed to drive, so they made me an appointment on a Saturday at 1:30. I drive there only to find the office closed at 1!!! Can't get much STUPIDER than that!!! Called back to be told that office was supposed to be open till 3, but the sign on the door for the hours stated closes at 1!!! Was told a supervisor would call, which one did, and said sorry [hahahaha] and that they would send me a gas card for my inconvenience, which should take about 2 weeks. I'M STILL WAITING!!! Would NEVER go to that poor excuse for a business!! I can only imagine the service!!!!

The dentist that worked on two molars has caused me a lot of pain and dismissed the fact that tooth sensitivity may have been caused by her filling procedure. I went in for two routine fillings on molars and was told the x-ray did not pick up deep decay. She proceeded to drill into both molars and just weeks following procedure, my teeth were extremely sensitive to touch and cold that I had to schedule follow up appointment. The dentist claims fillings were fine and that cause of sensitivity was gum recession even though not one of my other teeth were sensitive to cold. After probably 3 follow up appointments with the same complaint, she decided to try redoing fillings in an effort to fix sensitivity. One month to 90 days after the fillings, the sensitivity went away but little did I know both molars have died. I had to undergo root canal treatment on both teeth due to infection of necrotic pulp.

This Aspen Dental in Spring Hill, TN is a horrible dental clinic. They are very not professional, they forgot every single mile there was a dental clinic happy to accept new patients. Starts from the front, sweet mouth but is very slow, looks confused for what they are doing, takes so long just to get the answer. My wife had an Appointment with the dentist for the Wisdom Teeth surgery at 1:00 and they asked us to come 30 min before (12:30), when we were there the dentist was not ready even after 2:30.

I went to the Mentor office for a routine exam and cleaning and they refused to clean my teeth. I sat there for over an hour and they proved my teeth aggressively several times. The dentist said my teeth were fine but the receptionist threw a $450 estimate at me and said that I could not have my teeth just cleaned and I was told to leave. This after she walked around carrying her sick baby exposing everyone in the office to germs. I was shocked and disappointed and angry that I had wasted valuable time being lured into the corporate medicine trap. Never ever go here. You will regret it!!!

Paid upfront for services was very unhappy with product dentist refuses to fix. The Stuart office does not guarantee their work. Stay away from this office. Save your money go with a honest dental office that takes pride in their work and customer satisfaction as stated.

Aspen Dental is the most unprofessional dentistry service provider in the 50 years I have been going to see a dentist. They all lie to your face repeatedly about services to be provided, overcharge with an unquoted amount to complete the needed procedure and they are totally untrustworthy people and company. They lied and refused to complete the final process without adding a surprise double amount payment up to $14,700. I had prepaid for the complete procedure cost of $7,700 quoted by front desk.

I have been having horrible experiences with Aspen. They overcharge and play mind games with people. My mom paid for my crown and they screwed me over. They broke my tooth during a filling at the place.

I paid in advance because I have an HSA, paid what the office manager said it would cost, some charges were denied by my insurance company and even without that they overcharged, when they accept your insurance they are under contract to charge what is allowed, they overcharged me $858.20, will not give it back even after Cigna called them and told them they owed me that money, Cigna sent them a letter, which they sent to me also, saying I cannot be charged for what they are charging, may have to hire a lawyer and let them pay for that also.

I was going to have a procedure done at Aspen Dental and decided that I did not want to have the procedure. I went to Aspen Dental to get my deposit back which was $500. They only refunded a partial amount of my deposit and continue to hold on the rest. I found with the Better Business Bureau and made a complaint and they haven't even responded to them.

On 1/10/2018, about one year before I retired and had good dental insurance, Aspen Dental in Clermont, Florida, replaced a bridge. I was in the dental chair for 4 hours while the dentist kept drilling my surrounding teeth to get a good fit. It took the dental tech 3 attempts to get an impression. I should have known something did not add up. When I came back for the fitting of the new bridge, I was in the chair for 2 hours while the dentist drilled my teeth again to get a good fit. After a few days, the bridge did not seem to fit because of food kept stuck under the bridge. It appeared to have a large gap. Anyway, I did not go back. However, on 3/5/2019, the bridge fell out while eating soft food. I returned to Aspen Dental to have it re-cemented.

Aspen Dental instructed a hygienist to seat and seal a permanent crown over an exposed nerve. This atrocity forced the loss of a front tooth and has caused five solid years of pain. To all Aspen Dental victims please visit this site Chicago BBB and post your negative Aspen Dental review. They are showing A grade with no reviews posted yet. They denied my review since I no longer have a receipt from a visit from five years ago. Two anti-Aspen Dental websites I manage don’t count. This is hysterical. Please someone else try to post their honest negative Aspen Dental review at Chicago BBB; let’s see how many honest reviews they will deny. Just look up The Aspen Group TAG BBB Chicago.

I recently contacted my local Aspen Dental office after reading their ad about denture pricing starting at $299.00 per arch. I told their Representative that I was trying to find the most inexpensive pricing, and that I didn't want to make an appointment to come in at that time, but they insisted on my making an appointment before they could discuss pricing with me. I mentioned their ad, and asked if the "$299.00 per arch" quote was accurate, and the Representative assured me that it was.

I went to Aspen on 10-14-21 for a chipped tooth. And of course, they said I needed additional work. So I financed my portion of the dental bill and three months later they hit me with another bill saying I need to give them another $654.00 on top of the $814.85 I financed. I don't think it is the right thing to penalize me for the incompetence of people that work in their accounting/billing department. The dental insurance never gave them the approval of anything and on the third visit, they did 2 procedures that the insurance doesn't even offer. And to add on to that the run around I been given to get any answers the young lady in the front has no clue. And the one lady that I did see yesterday all she can say is sorry she doesn't have any idea how this happened.

When a molar broke recently, I scheduled a Saturday visitation with the Aspen Dental facility in Shallotte, NC. I was able to get in fairly quickly although there were considerable telephone calls back and forth to confirm my dental insurance information. I showed up on time and was asked to complete a series of background docs, pretty typical. Each step in the process, I was informed I would meet with the business admin to discuss their 'treatment plan'. I met with three individuals, including the dentist, each talking about the treatment plan.

Aspen Dental is the worst dental place. They lie to you and say you need all this work done that is not true. We went to the dental office in Surprise, AZ. Brianna, the office manager is horrible. She pressures you by saying you need all this work done that your insurance won’t cover. We went the next week to Dr. ** and he said our teeth were fine and we just needed a regular cleaning. Don’t waste your time going to Aspen Dental. This was our biggest mistake that my husband and I made by going here.

Very poor denture work, overbilling, poor customer service, and high prices for dental services. Watch your bill very carefully, if you are not then get ready to get ripped-off. I wish there was less than one star. They even don't deserve one star.

Once Aspen Dental in Waco, TX has your money, they don’t care about you. I had several teeth pulled and got “immediate” dentures on January. I had a follow up appointment for two weeks later but an ice storm closed the office, so I had to reschedule. When I called to do so, I told them I was having some pain and they scheduled me for EIGHT DAYS LATER. I said “That’s a long time to put up with pain,” and the scheduler did a verbal shrug and repeated the date. I’m going to see if I can find someone else to work with.

I would not recommend this place to anyone! Aspen Dental is the Mcdonald's of dentistry. I started in April of 2021. We're just a week short of one year and I have not received a finished product. The whole office is incompetent, the regional manager Matt is very incompetent and childish and Josh ** the sales director has not returned my call. At this point I'm talking with attorneys, Oregon Board of Dentistry and I've contacted and filed a complaint with the attorney general of Oregon.

I DO NOT RECOMMEND THIS PLACE. You call and get a price. Then you get in there and they charge you Double. Natalie in their regional office called me back when I expressed my complaint. She was awful!!! They don't care about their clients and they will not honor the price you get over the phone. DON'T TRUST THEM! You will pay more when you get there, Maybe Double like they did to me. I was told $750 for a partial over the phone. I get there and I'm told that's for a temp partial and after 6 months, I'll have to pay another $700-800 for a permanent partial. That's price gouging, like saying you can get teeth pulled for the special price of $125 per tooth and you get there and it's Double! I paid almost $500 for 2 teeth. THERE IS NO SPECIAL ONCE YOU GET THERE.

Aspen Dental in Waco Tx. quoted me over $12,000 for extraction and full set of dentures. Went to Dentures Direct quoted $3500.00 for the same procedure. Staff was not friendly at Aspen. Total customer service at Dentures Direct in Elm Mott Tx

Fraud Dept. on my credit card had my unauthorized money transferred back to my account. Zephyrhills Aspen Dental is like the Stepford Wives movie. So nice, sweet and understanding at first glance, but be aware of the smooth talking lies and computer trigger finger from the office manager on your credit cards. True Con Artist here at work. I also lost a good tooth from their lady Dentist, it went from a cavity filling to, now a crown, to now a root canal, now give up, go to a new dentist and get an implant. Also they are trying to ruin my credit by charging me $2000.00 for whatever reason they can come up with. Beware, Run, go somewhere else if you want to keep what you have.

I went in for an exam so I can get my teeth cleaned since Covid. I have DMO insurance so not many options. They started out with the exam saying how I should think about straightening my teeth. Mind you I have perfectly straight teeth, then went on to whitening, my teeth are somewhat white, then got to the expensive stuff telling me I would have to come back every 3 months, be sedated because I have periodontal disease. Ha! Walked out. Never again go to a dental "chain"

My husband had a tooth replaced that he had lost in a high school football game several years ago. It took Aspen five visits to replace it only to have it plus two good teeth to fall out a less than a year later. When he went to have Aspen fix it after paying over $3000.00 for it, they charged him another $160.00 to look at it and told him it would be another $1800.00 to fix it. When he declined Aspen turned him over to a collection agency even though he was making monthly payments on a bill that never should have been. He went to another local dentist which charged him $700.00 to get a partial because too much damage had been done by Aspen dentists.

Absolutely the worst dental experience I have ever seen. My wife went to Aspen Dental for a specific issue due to their advertising. Once in the original appoint she was told they couldn’t help her with that issue. However they found a supposed cavity. She agreed to getting that fixed. For weeks after the filling she had severe pain in that area. She went back for a second appointment and they said they fixed the issue. Weeks later still with severe pain she went back for a third appointment only to be told she now needs to see a specialist and would cost additional money to see that specialist. She refused to pay any more money to get a tooth fixed that was never an issue until this dentist worked on it. We left and then began to call customer support in the corporate office. Was told the regional manager would reach out. She still has not contacted us.

They are worse than the old stereotype of used car salesmen. First, just try upselling you the entire time you go - zero interest in fixing a problem. Second, their billing is a complete joke. Don't believe anything that they tell you. You will get a bill for much higher when your insurance company bounces back most of their ridiculous charges. Third, zero quality- tooth they added to my existing partial popped off while talking, the next day. Took it back, they repaired it (things happen) but then they charged me all over again. Saying since it wasn't their original partial they provide ZERO guarantee - not even 24 hours. My insurance company rejected this second bill completely and Aspen Dental now holds me liable for it. As it is better for me to just pay this ridiculous bill and fight it later I have paid it.

Do Not Go To Aspen Dental!! They take advantage of the Elderly, Disabled, Low Income and those on Social Security Fixed Incomes. They have promised “Finacial Aide” to consumers and then the victims find out later they are locked into a debt they cannot pay. There are Thousand of “victims” all over the Country!! Join the group on Facebook: **. Aspen Dental has 10’s of thousands of consumer complaints, in addition to thousands of lawsuits against them to include lawsuit by Attorney Generals in various States. Also over 75 lawsuits on a Federal Level against them directly and for violating federal collection laws! Don’t be a “Victim”. This Corporation Needs to Be Shut Down!!

I went to Aspen Dental in Port Saint Lucie FL, complaining about sensitivity in a tooth. I was told I needed root canal and a crown. They insisted I prepaid for the treatment and I did. After the procedure, they put on a temporary crown which was very painful for 2 weeks. When I received the permanent crown it was the wrong color and it did not fit correctly. The dentist Summer ** then began to grind down the crown and also started grinding my upper tooth above the crown. That made everything much worse!

I started the process to get my denture replaced, I have implants already, and I needed a new denture for implants. After 6 weeks and the dentist that began the process quit, the denture that was made would not even go on my implants. I was told I would get completely refunded since they could not make the denture since the dentist quit. Out of #** I was refunded only $754. I was told they charged $566 for a basic cleaning of what bottom teeth I had. This was over $100 per tooth (I have a partial on the bottom). I even contacted their home office, and was told the regional manager would call me. That was over a week ago. Their policy is, "If you not happy with your denture, you will get a full refund." I even that in writing that I signed. They need to own up to their policy.

This office quoted me on a plan for dental work including dentures which I was told would be temporary dentures and then permanent dentures soon after. They gave me a discounted price (-$500) and billed Care Credit for full amount immediately. 1st visit, the dentist gives a weak shot of anesthesia and 2 min later wants to start pulling teeth. Meanwhile I hear some guy down the way screaming. So I don't think so... give me more and allow more time to be effective. 2nd.. they call and send emails to assure you will be on-time. I was 10 min early yet it took them 40 minutes after to see me and then I have to wait another 20 for dentist. When I explain about my valuable time as well.. she expresses that there are other dentists in neighborhood I can go see.

They are untrustworthy. Do your research. They have had multiple lawsuits in the past and have had recent multiple complaints about overcharges this year. Even surgeons hate coming to this company. The company should be shut down with had unorganized it is: they lack workers, service to fix concerns and issues, and their sites barely properly work. I tried multiple days-weeks to get in contact with managers, corporate or any help about an overcharge and no answer at all. I got a "change" in my estimate balance AFTER my surgery and I paid fully the day of to our agreed estimate total and was not informed about anything, but just a 2 weeks to pay off $800 more??

I want to thank Dr. ** for the great experience that I had today. She removed three back teeth today and I just can’t believe how great I feel and how great she was. I had no pain. The experience was awesome. I’m 73 and when I left I felt 50..lol. B ** NH

I have been attempting to get a full set of dentures since 02/25/21 via Aspen Dental. I had an accident that broke out several teeth(10). I went into Aspen Dental located in Covington, Georgia and had an assessment done for extractions and full dentures. I was quoted a price that seemed rather excessive. I called to inquire about the matter a few days later, only to be given the run around and not getting a proper answer. I then decided to go into the office and upon speaking to the Office Manager, I was given a totally different pricing quote. While speaking with the Manager, I wanted to make changes to the services initially requested, to only have the full uppers done. Mind you, they applied dental benefits to the upper and lowers, but after the request for change, I was informed that the benefits applied to the lower (which I was no longer getting done) could not be applied towards the work that was being done on the full uppers. I found that to be very strange.

Went to Aspen for Upper denture Service. Was awesome. So courteous and friendly. Wrote several reviews because they were fantastic. Dentures never fitted so I kept going back because Dr. ** was the best as far as a Dentist and still is along with Hunter. They made you feel fantastic so I went back Monday as I was told to do at 12:30 because the lady that did the adjustment told me that she didn’t go to lunch and she would make a adjustment. Well I went as told and Amy the reception wouldn’t let me see the lady. She was so rude and not at all pleasant. I even ask her if she was having a bad day and even was very apologetic. Well she took my denture to the back after explaining where it was rubbing on my mouth and would not let me see the lady because you can’t relay which part is rubbing and how much to grind down.

I had a bridge done there. About two weeks later my teeth underneath the bridge were horribly sore. I called them - they only are 2 blocks from my house - and she said she could see me in 6 weeks, was all booked. I went to a real dentist and he took care of everything. BEWARE is all I can say.

Forced to come here for teeth cleaning based on Humana advantage plan. They refused to clean her teeth unless she agreed to their 9000$ in optional dental procedures. They have to be breaking the law.

I never did my cleaning and came back with nothing. Always had something to do even though I take extra care with my teeth. They came up with every excuse possible to do and charged a filling. I even heard one "you eat too much food with your molars teeth", how am I supposed to eat?! My doctor never came to visit me to see my teeth just saw her once. Doctors always came in a rush. I do not recommend Aspen Dental.

I went in because one end of a bridge had come loose. The dentist came in, and after pulling on that end, told me it was not loose. I told him that this was not my imagination, that, of course, it was loose. He doubled down and left the room, after which the dental hygienist told me I needed a deep cleaning for $2300, and four subsequent visits in the following 12 months at $250 each, for a total of $3300.

Before going there hold on to your wallet!!! These people are artists. They will make sure they clean you up. When I mean clean you up I don’t mean dental cleaning but they will clean your wallet with bogus fees like charging me $ 414.81 for routine cleaning and X-rays. I had a dental cleaning and X-rays done in October. They charge me 29.00 deductible saying it was for fluoride. A month later sent me a bill for 24.19. What piss me off is that in the last 20 years I had blue cross blue shield and never had to pay for cleaning and x-rays. I only had cleaning and x-rays done. No other procedures. Be careful. They will make up fees. Not worth it. Never before I been charged for cleaning and X-rays. I will never go back and I will make sure Everyone knows too.

Website claims that Aspen provides emergency dental help. I was on vacation and had a dental emergency. This was on October 16th. They said they could get me an appointment in December. The lady on the phone was very nice, but could not help me at all with my emergency situation.

I went in for emergency need. They were impersonal and had their own agenda. I didn't trust anyone there. I left and decided to make the long drive to my old dentist. I felt so angry. Terrible experience.

This was the worst experience of my life. The office manager on duty must be fired. The professionalism that was displayed was unacceptable for any business that has a client's reputation in its hands. I was embarrassed and kicked out without satisfactory services rendered. This was an emergency situation and was left hopeless and defeated. I am appalled to even think that a company that advertises customer satisfaction would allow such a hideous act to happen. The dental care was far from high quality and I was basically told to take it or leave it. I am truly appalled and downright embarrassed to know that human beings are still being treated like this in America.

Claim to take most insurances but the desk told me the doctor listed in my network no longer takes insurance at all. They say to call for an appt but the phone was on automatic today. I spent over an hour trying to get a live person but when I got to the office they said they aren't answering phones today. They say to call or walk in for an emergency appointment but you couldn't call because they put the phone on automatic and weren't answering today. As a walk-in they said they would squeeze me in but more and more patients kept coming in and no word so I left. Not having much luck elsewhere either maybe I will go back and pay cash or argue with the insurance company where they are listed. I imagine insurance will say, "They are in the network. If they don't want to bill us that is not our problem."

Aspen Dental didn't advice me my partial made by Aspen was temporary, and I needed to come in for my final appointment, so when I had problems with my partial, with standard use. I was told by the Aspen Dental receptionist that I would have to pay over a $1,000.00 to get my partial repaired. I again attempted to explain to the receptionist that I wasn't notified by Aspen Dental and that it wasn't ethical for me to pay for the repair, but she stated Aspen Dental doesn't make mistakes and wanted the $1,000.00 upfront.

Got first set of dentures. Have had partial or bridge since I was 13 yrs old. Always looked fake. Food always stuck in them. They were a pain. Got my dentures today. They look totally normal. They look like they are my real teeth. I couldn't be happier. All the staff were kind and went over and above if I needed anything. The doctor was amazing. I'M SO SO HAPPY!!!

This company tried to charge me for services/products that I didn’t agree to. Manager, Heather never returned my three messages, in which I was promised by the staff that she would. When I finally reached her the 4th time, she was condescending and mimicking me. She interrupted me and wouldn’t let me explain, when I was finally able to, she hung up on me. HORRIBLE experience! Now I see there are so many complaints about this Aspen Dental company online!

I don’t go to a dentist unless I’m in pain! Have gone a few times over the years and pain usually over brushing and exposing nerves; one crown when tooth cracked eating cobbler. This time again I contacted dentist due to severe tooth pain and Aspen came up first so I made appointment online (which you can only do for first appointment). Visit at front desk went fine and I was shortly called back for xray and the no sense of humor Dr ** came in and talked above my head but had a list of crown and denture work that was needed but first I would have to go see an Endodontics at Haile plantation. Went to the referral (still in pain) and more xrays done; taken to another room where 2 nurses were arguing and settled on a table. Dr comes in and proceeds to tell me all my teeth are cracked and in terrible shape; I’m going to need Botox for TMJ, root canal, molded tooth guard etc etc. They give me scripts and schedule for root canal.

Pulled all my teeth upper and lower at once. Put in temporary dentures. 6 months later made permanent dentures. They don't fit. Now they tell me just glue in or go get implants. They don't care. They got their money. Now ** me. A mouth with no teeth and dentures that don't fit. Their attitude is sucks to be you.

I had a change in insurance last year which meant Aspen Dental was now the only place nearby on my plan. I read the online reviews and was disappointed because it didn't sound good. I decided since the first appointment was covered by insurance it didn't hurt to give them a try. I used to go regularly for cleanings every 6 months, but hadn't gone in 18 months due to COVID fears, so I was overdue. When I went in they refused to do the cleaning because I had buildup from putting it off and according to them it required a deep cleaning that was more expensive and had to be done in a couple of appointments. I admit I was angry because it sounded like they were doing the price gouging stuff many reviewers wrote about. I was quite rude to them and left. I spent the next few days looking in the mirror and reading articles on what they suggested needed to be done. After my own reflection on it I decided they were indeed correct.

I was a patient at Aspen for over 6 years. I had a lot of dental work done over the years. Recently I had to go in to have a crown recemented and found out that they are now offering snap in dentures. I was so excited to find this out! I jumped at the chance to have this done by my dentist (who I trusted). It cost a lot of money. I had total confidence in them. When I woke up from surgery and saw the healing denture that they put in I was appalled! The front teeth were not aligned straight and they were also extremely elongated. I couldn’t even blow out a candle because of how big the teeth were!

Went back several times to get my partials fixed. They still don't fit so they sit in the little white plastic container that I brought them home in. Paid over 3 grand for them. When I got my loan to that care of out of pocket, deductibles, lo and behold a year later I get a bill for 400 dollars more. I call and am told it's for deductibles. That's confusing, I'm thought the loan was supposed to have taken care of all of this. I call the office, set up payments and I make a payment at that time. Guess what... I get a letter from their collection agency. I call and this time I'm told the 400 balance is from a claim that wasn't submitted. They could resubmit but they can't do anything about it going to collections. They screwed up but they can't fix it. I will probably grow dust on my ** before they call me back.

I went to Aspen Dental thinking I would get a fair price on a deep cleaning and implants in the upcoming months. Today I dropped in to see if I could get an appointment, they took me right away. They did the xrays and exam and through the visit they were relaying to me what they were finding. Even the dentist was honest with me and told me that I had gingivitis- but no cavities. I was fine with making an appointment for the following week. I sit down with the admin and she pulls up two different cost sheets- one without THEIR insurance and one with THEIR insurance. I was flabbergasted with their pricing- even with THEIR insurance.

Like many other reviews of this dental practice have stated they will advertise an offer for a free exam and x-rays then try and charge for your visit. They are not very welcoming over the phone with new patients. Calling the office is unpleasant. The receptionist does not even identify themselves. If you want doctor/patient confidentiality then this is NOT the place to go. They expect you to reveal personal information over the phone with no expectation of privacy. Dental offices are on every corner these days. Read the reviews and stay away from all Aspen practices. Second rate franchise and third rate dentists.

I was a Aspen customer for almost a year. I spent thousands there. I had insurance for 2 visits. My new job did not offer a dental plan. I told them this and decided to pay out of pocket. About eight months later they told me I owed them 400 because insurance didn't cover and they could take 200 off. This left me up for 240 still. It was a regular cleaning 240!!! I told them if they if they wanted my business they would have to void my balance and they said no and that I should hurry up and pay because it will go collections. So I paid it and will never darken their door again. Do yourself a favor and go to a local office. And ps one of my fillings fell out 2 days after I got it.

I went to Aspen Dental because I thought that they were catering to people without insurance and not a lot of money. After taking the x-rays they told me I needed all kinds of root canals etcetera etcetera. They did not offer me any solution except to pay over $10,000. I have a lot of teeth that just should be pulled out and just get a bridge or full denture. I looked on their website and with full dentures and extraction would come to less than $6,000 but they wanted to charge me $10,700. I called them up and wrote it in an emailed and also called the person in charge and I have not heard back because I told him I don't believe what they are doing is truthful. So they figured by just ignoring me I'll go away but I don't go away easily.

Let me start by saying that I am a professional Corporate Trainer who travels the country to train large companies and HR on Client Experience and Corporate Retention. I have never been upset enough to go directly home to write a review on any service in my life. I am new to Baltimore. I chose this Dental service based on a friend's review and their commercials.

I came to Aspen Dental to get a cavity I knew about filled. While there, they told me that a previous filling of mine was not done correctly and it needed to be replaced. They couldn't get me in for another week. When I came back, we did the 2 fillings and everything and the total cost was $580 dollars. I then had to come back after about 4 days because my entire jaw was in an incredible amount of pain. I waited a couple days just to see if it was pain resulting from the surgery, but no, they failed to fix the 'broken filling'.

My experience: Suddenly I was told I needed to have Periodontal treatments due to disease rather than simply having insurance covered teeth cleanings every six months. They were rude and dismissive with my questions concerning this and became very agitated. I chose another dental office for their opinion, they confirmed that dental cleanings every six months and check-ups with x-rays yearly was the work that was necessary. I am nearing seventy years old and I have never been treated as disrespectful as I was by an office staff. The dental office I now go to is far more professional and caring and they treat me like a patient not a customer. To be honest I was already tired of Aspen trying to sell me "special" toothpastes and rinses to make money $ off of me before this. It felt uncomfortable telling them I was not interested yet again (I'm on a fixed-income) and they would become snippy when I would decline.

This location is in Greenville, SC on Woodruff Rd. The front staff is not professional. If they're not holding a personal conversation among themselves they are looking in a mirror while you're standing waiting to check-in. The person in billing doesn't know what he's doing. I had insurance and it wasn't even billed. They just sent my bill to the finance company, and when I inquired about it I received an attitude. I wish there was a zero star to rate these people. I ended up paying the finance company for services I didn't even receive.

I don't think the official "Emblem" of Dentistry is what Aspen Dental stands for. I can't enjoy the luxury of EATING anymore, tasting foods and seasonings has become a thing of the past, when I cook, I can only "hope" dish is seasoned right, because my ability to taste is distorted. The nutrients, I would get from eating certain vegetables are no more, I talk like my "JAW is wired shut". Right now, my ability "to chew" is gone. Either the food gets under my upper plate or the teeth can't break through the "meat or pasta", (not to mention) I had bottom chompers (except for those Dr. ** Sr) took decades ago, I still had the ability to eat pretty much "ANYTHING" without a problem (no pain from my wisdoms) or any teeth in my mouth until I went to ASPEN DENTAL, in FREEPORT ILLINOIS.

I chose Aspen because they were cheaper than other dentist in my area, first mistake. I go in to 1st. Appointment they assured me my dentures would fit and look great, I had my impressions made and was told they would be ready in a week, I told them I had to have them on time because I was going to Ohio to my granddaughters baby shower, and my grandson was having a going away party since he was moving to OR. They called and said the person that made the teeth had covid and they had to send them to Indiana. Then a week later they called to cancel my appointment they said the place they sent them to had covid as well, I didn't make my the trip to Ohio because I couldn't go with no teeth. Finally I had 11 teeth pulled, 2 broke off and the dentist took some bone off in 3 areas I didn't know about this till that day. I've never been in so much pain in my life.

Two and a half years ago, went to Aspen for implants. At first everything seemed to be going smoothly. I asked Dr. ** why the two new implants were not straight and the other was straight. I was told not to worry, it was fine. I paid $12,000.00 for this. Then, just before everything was done, the oral surgeon wanted another $300.00. Some stupid excuse. A month ago, the last original implant came out. I just had the two that aspen put in. I couldn't get the dental to clip on right. I called aspen and they said to come in and it would be $191.00 for x-rays. I told them I didn't need x-rays, just some kind of alignment. Sandra said I had to have them or they weren't going to see me. Finally, they said I could come in for free.

When I chose to go to Aspen Dental, I did so because though I’d been happy with the dentist I’d been seeing for decades, I had some concrete reasons to be concerned. He was perhaps missing things in my dental care. Though my teeth looked and felt fine, a fresh set of eyes couldn’t hurt, I thought. First off, as a new Aspen Dental patient, I was required to go through a ridiculous amount of x-rays that were not only time-consuming and annoying—but many of them factually painful from the way the x-ray films were placed. “Gee-a lot of our clients are throwing up by now!” one of the technicians cheerfully informed me by the end of the session. I was earnestly too concerned about contemplating the radiation-load my body was undergoing, to be thinking of throwing up. ‘First red flag.

This is a very low quality company! It’s the nightmare! The workers are very rude and have very poor personality. They lies and cheating, they don’t care your health and ONLY cares money. They forced us to buy very expensive tooth brushes and the services price are also very high. They will offered us A long and high fee list even you only want to fix a toothaches or a deep clean. They are hungry for the money!

At my first consult they "threw" so many things I needed done and even hid an Oral B e-toothbrush not to mention they wanted to go ahead and charge me for Invisalign "no see braces". I was told they had 18 month same as cash financing available and I could use if I needed it. I told them I would rather pay as I go but was convinced I was there just in case so I signed the paperwork. Little did I know how that was going to haunt me later. They changed over $1600 to the account and never received a statement in the mail until I got something in the mail from a debt collection agency. Aspen Dental had my physical and mailing address so that shouldn't have happened. Stay away from Aspen Dental.

The first appt at the Aspen Dental Clinic on Hwy 138 in Conyers was okay, as that initial visit generally is, however the visit on yesterday was incredible, for the lack of a better and more precise word. I'd reluctantly chosen a full set of upper dentures to replace my partial. During my initial visit, Dr. ** was insistent that I had only the options to get either an implant or a full set of dentures on top. During the first visit, an exam, e-rays and impressions were done.

I went to Aspen Dental with hopes of them fixing my dental issues. I was given one price for the service, the next time I went there were further charges which were not explained in the first price, even showing them my printout that was given to me. I had to return numerous times after my temporary partial dentures didn’t fit right and finally got my permanent partials. I went back due to the partials causing pain on my gums and food getting stuck in a poorly designed lower partial. They said there was nothing they could do to fix them. I approached them about getting my money back and they said they would only refund a partial amount and I would have to turn over the dentures. I was appalled by this, went home to use my temporary partials and they fit terribly just as they did before. I paid for a service that was unsatisfactory and they seemed to not care. I am in anguish over this

I called Aspen to make an appointment. They checked our boxes. The price range fit and said they could get dentures back in a few days. At the appointment I learned the price was double what I was told on the phone and it would take twice as long to get.

The office and the staff at Monaca Aspen Dental are awesome - but, DO NOT TAKE A DENTAL FIRST FINANCING LOAN OUT - the worst company - the worst policies - terrible customer service team - just do not do it.

The office is beautiful, staff is friendly, but I think priorities are off. Appointments are inconsistent as I'm scheduled and don't know or time is different from what they gave me.2 weeks ago I went to Orland after I chipped a tooth. They did x rays, set me up for Care Credit for INVISALIGN. I didn't get Invisalign yet but got charged to Care Credit. I found out today went they sent me to Bloomingdale for what I hoped they would fix the chipped tooth. No they scheduled surgery for next month for another tooth.

I purchased Comfy Lites in 2017, still paying off the last 1k of this astronomical amount of money for dentures. Had an upper and a lower partial suppose to be under guarantee. Fast forward to this week April 13 2021, had to have one of the teeth lower left removed due to complete infection and not worth saving,.. am ok with that just get the tooth out of my head. The dentist was fine and of course another new dentist, in the last few visits prior to this dentist I was able to see a dentist 3 times, prior to that another dentist did the remainder extractions. Each time visiting any of the offices for anything they want to revisit TREATMENT plans with you, understandable make sure it's paid for. BUT WATCH OUT. HERE THEY COME WITH THE FINANCIAL PLAN, in essence my dentures purchased in 2017 cost me over 3k upper full and bottom partial.

Despite the glowing ads on TV, Aspen Dental does not accept Medicare or any Medicare Advantage Plan. If I had known this when I first went there, I wouldn't have continued. My lower plate became calcified and started to break down. It would cost me over $2,000 to replace it. I believe this company is nothing more than a profit center taking advantage of patients, especially elderly patients. Do not do business with Aspen Dental.

I had my son's teeth done and they did a fluoride treatment, well my insurance covers that completely and they charged me 70.00. Then they did a paradontal treatment on me and I pay a couple of thousand on a credit card. Well I went to a private dentist a lo and behold my insurance covers those paradontal procedures! They ripped me off! They need to be investigated. They ruined my credit because I refuse to pay 70.00 to them!

This is a horrible company! Not only have I made a dozen trips and my dentures are terrible. Can’t even eat wearing my lowers. They won’t send paperwork to my ins. Want me to pay it. My ins. Co. Has called them multiple times and they won’t respond. This is terrible and Stephanie at Aspen Dental don’t want to give me my permanent dentures. Friends please research a place before you go.

They charged $370 for a tooth extraction when it should have been $195. They charged $188 more to rub the bone!! Which took 30 seconds. Did not ask if I wanted this done. That is fraud in my opinion. I would never have done this. They also wanted to use porcelain caps on molars. Very, very upset. I will be going to try to get a refund on things I didn't ask for.

After countless trips and gallons of gas and time wasted the final results, don't go to Aspen Dental unless you don't care if your dentures stay in or If you can eat with them. I don't know but I do know if I was making dentures I would not give you something flat and try to put on something rounded like your gums and make it stay or have any type of suction. It will not work and I will not spend any more time or money dealing with someone who doesn't know or don't care.

Aspen Dental overcharged me for services rendered, my insurance covers exam, x-rays and cleanings. They told me I had to have all this dental work and a deep cleaning due to periodontal disease. I decided to go to another dentist that I felt was more honest in their dealings. I Do Not have periodontal disease and in no way needed a deep cleaning, I only had two occlusions that needed a small fill. I was only charged for the two fillings at the new dentist. The funny thing is that the dentist at Aspen was not the one who said I had periodontal disease. It was the office manager that told me I needed all this work. It added up to around 4000.00 dollars, I just couldn't believe that my teeth had changed that drastically from the last visit with my old dentist who had retired.

I started my dental implants 2 years ago. I was given a quote for $20k to do my top teeth and a specialized partial for my bottom teeth. I discussed in length them using both dental and medical to file claims since I have MS and virtually no Vitamin D. These 2 conditions have caused multiple bone issues, including causing my teeth to crumble.

I began my contact with Aspen Dental in Grand Forks ND in August of 2020. At my first appointment I voiced concerns that I had trouble communicating with the dentist and was assured that she was a good dentist and I would not have much contact with her, but instead with others in the office. She only did the actual dental work. Therefore, I continued working with her. I paid in full at that appointment and ever since then have gotten poor to worse service. Apparently we had a miscommunication the first appointment, which set everything back approximately 3 months. Then when I contacted the office, I was given incorrect information and only when I challenged the price I was quoted was I given the explanation of "She's a new hire and didn't understand" and assured I would only have to pay the price I'd originally been quoted.

BEWARE OF ASPEN DENTAL. The TV ads sounded good but I regret not checking the reviews before going there for dentures. I had to pay money up front, which Aspen kept, but I never received any dentures.

Don't waste your time or money with Aspen Dental. Have been waiting over 2 months for my crowns, First appointment crowns color didn't match my teeth so sent out for replacement which was supposed to be a rush order and was told would call me when crowns were delivered. Well no call so had to call and was told yes the crowns were delivered first issue. Go for appointment once again. Color same as the previous ones. Given another appointment. Show up for this appointment to be told not scheduled so talk to supervisor and suppose to put a trace on the crowns cause no knowledge of where the crowns are.

Three times this customer scheduled me and cancelled my appointment. After taking my insurance information and making me wait a month for the appointment they call me the day before and now all of a sudden they don't take my insurance.

After taking 30 to 45 minutes completing the new patient information online, you then wait for at least a month for a new patient appointment (no services performed). Upon arriving at the office for this new patient appointment, they ask for you to provide them with all of the same information you were required to provide online before they would make the appointment with you. I asked where my information was that I took the time and was required to provide online and she shrugged and said she didn't know and it wasn't in the the computer. At this point, I am beyond frustrated at the careless attitude and the lack of value of a customer's time and patronage. I felt like I was just another number as well as a bother to them for asking them valid questions for which they could not provide an answer.

I had 9 teeth pulled my second appt. My first appt. was due to an extremely abscessed lateral incisor, and Altoona, Pa Aspen Dental took me as a walk in and saved my life. Even with no ** they were so skillful I barely felt it come out. Thank you all.

My son went to Aspen Dental because he lost a tooth and needed a one tooth bridge. They told him he needed a cleaning and that his insurance would not cover the fluoride treatment and he had to pay $50 before they continued. He put it on his credit card. I got the explanation of benefits and they billed the insurance for the fluoride and insurance paid it! When we tried to call for the return of his $50 they refused to speak to us. So I contacted the insurance and was instructed to file a fraud complaint because he paid for it and the insurance paid for it, so they were paid twice for the fluoride treatment. They also told him before he got a one tooth bridge for 4k he would have to get Invisalign for 3k or no bridge. So besides double billing, they tried to scam my son into 8k plus worth of work. Stay away, stay far far away. If I could give negative stars I would give them a minus 5.

Had a tooth taken out a few weeks, maybe a month ago, and it was AMAZING!! I know, sounds crazy, a tooth taken out that was amazing, but everyone I met was so calm. Great service from Dr. **, his assistants Hannah and Stephanie were also amazing!! A bigger woman came in and seemed, flustered and worried but Dr. ** and his assistants calmly explained to her what needed to be done. Dr. ** has an amazing bedside manner and Hannah and Stephanie kept coming in and talking to me, making sure I was staying calm and if I needed anything. The young girl at the front desk Tasmin was also so sweet and so was the manager I spoke to, Paige. Besides the offsetting and worried heavy set woman, everything and one was great, friendly and amazing!! Thank you Aspen and Dr. **, Paige, Tasmin, Hannah and Stephanie!!

Needed new dentures. The ones I got were 800 dollars. After three fittings the finished product looks like chiclets and didn't fit. Now I still need dentures and am out 800 dollars. Avoid this place at all costs.

I called to get a tooth pulled because my dentist was on vacation. By phone I was quoted $90.00 as a price and they set an appointment for 2pm that day. I showed up 10 minutes early for paperwork and told the window personnel I just needed an extraction as my dentist was on vacation. I was told all patients have to provide that information. I after 40 minutes I was taken to an xray room and sat in a chair. They took pics of the side with the loose tooth, which I guess is normal, but then proceeded to do an almost full mouth of pictures till I said no.

I went for a routine Root Canal and what I have 6 months later is worse pain than I had before I went in. They did it twice. After the first root canal I was in terrible pain. It took them 2 months before they treated it with Slight improvement. I begged for help not getting any help and was coerced into completing the treatment with still pain. They forced me to get a deep cleaning I did not want. The Dr's are horrible and the Manager would not allow me to talk to the endodontist. They said everything was done right belittling me. I went to another dentist where they found cement under my gums and an infection which the other dentist treated. The cap is incorrect also and my tooth still throbs. I put a complaint in to the Better Business Bureau which they are ignoring and won't refund my money. Absolute nightmare. Have to try to have cap taken off to see if it helps. Worst ever experience.

Aspen Dental in Lufkin not only charged my insurance $6500 dollars (some, of which the Billings codes did not appear on my bill) of which they paid approximately $1200, they had me pay out of pocket $1900 for extractions, a temporary lower denture and bone grafts. I specifically asked about bone grafts before starting any treatment hoping it would save me out of pocket costs. The office manager said absolutely not, that my insurance was covering that. Well after having extractions and receiving my temporary lower denture I received a call that they could not continue my treatment until the “past due” amount of $1100 was paid. They informed me that my insurance doesn’t cover bone grafts and I was responsible for the cost.

I went to Aspen cause I didn't have much money so I had a screening done and they made it sound real good. I had some teeth pulled and they made me a temporary teeth and guess what A year later I'm still have them. They have broke many times. Every time it's a 100 mile trip. The whole bill was 6000 dollar. I paid it in full and still no teeth what can I do?

Never avoid this business! They put you through so many "tests"! Stuffed many huge items in my mouth that tasted dirty! I should have followed my instincts and left in the middle of their two hour "exam"! It has been approximately five months since my visit and I am still infected! First my mouth became encrusted with sores, I have a scar on the top of my mouth from one sore that was very deep! Then I started getting a rash around my neck and ears that still today remains but has traveled slowly down to my upper chest and back and shoulders! I have gone to both my family doctor and a dermatologist and neither knew what the rash was! I am 73 years old and have never had any problems with my skin or rashes like this! Please avoid this if you can.

I am new to the Fort Myers area, I made appointments for myself and my husband 9:00/9:30. I was taken back and given more than anyone will ever need of Xrays. After 2 hours, all they wanted to do is to get me to agree with all types of dental procedures that I do not need. When I said, "No thank you. I will stick with twice a year cleanings." They felt it necessary to go over it for a third time. I my opinion this company is a shame. What a waste of 2 hrs of my life. I would like to bill them.

I was having tooth pain and called Aspen Dental in Viera, FL to see if they could look at it. They were able to get me in the next day. After waiting 20 minutes I get in and have about 12 x-rays and then taken to another room and wait for 25 minutes for the Dr. to come in. She comes in and says she can’t see anything wrong from the x-rays and never looks in my mouth….I say no root problem, no cracked tooth, filling ok? She then taps on a few teeth and says must have been a piece of food got stuck up there. I wait some more and a technician comes in and does a gum test. After more waiting another person comes in and says a deep cleaning of the gums is needed. I say no for now. This is a free charge for a first visit, which was very nice. After 2 hours I am out the door with no problem in my mouth.

So, basically after spending 2 months in and out of this place it was a complete joke. I went in knowing the work I needed done. I had my x rays which first time visit was free. Spent maybe 2 mins with the dentist that wasn’t the normal dentist who does the exams and then the hygienist. They do all this work up really without telling you. So I needed my wisdom out and 4 fillings with a cleaning. My husband and I were paying out of pocket which was 2600 for everything. I had scheduled my wisdom with the oral surgeon and got that done. Recovered for 2 weeks and finally made my appointment to get my teeth cleaned. No problem. She was great!

I went to Aspen Dental. For my first visit they did numerous X-rays and I spent most of my time with the hygienist and seen the dentist for maybe 2 minutes. I was then told by the dentist and the hygienist that I had severe gum disease and that I would need to have surgery on my gums to repair it. I went up to the front desk to find out what my insurance was going to cover for the surgery and my insurance was only going to cover $2,000 and I was responsible for the other $2,000 that I had to pay upfront before even scheduling the appointment to get the surgery done. I went home, discussed it with my husband and realized we can't afford that so I called Aspen Dental back the next day and told them that I would just like to have the three cavities that I have filled and the one tooth with a loose filling fixed and they told me they won't do that until I get the surgery done for my gums. So I told him to destroy my records. I would go back to my original dentist.

Was told when I made my appt the first visit was free. I even asked when I got to my appoint and was told again the first visit was free. No charge for me or my insurance company. Went to ask about getting a filling. Saw the dentist for maybe 3 minutes and but spent most of the time with the hygienist who told me I had a gum infection and my tooth wouldn't be filled until corrected that issue. Was told by their business secretary I would have to pay over 1200.00 before I could get my tooth filled. And another 400.00 for the filling. A few weeks later I found out they billed my insurance company for the same visit they said was free and sent me a bill for 180.00.

I had an appointment for 3pm. I needed a tooth extracted and made that clear at the time I made the appointment. The Aspen Dental location is in West Melbourne, FL. They do the X rays and I see the hygienist. That is when the Doctor comes in and tells me I needed periodontal scaling and root planing totaling 2281.00 and to start an implant at the time of the tooth removal 2389.35 with an implant supported porcelain ceramic crown 1588.65. I told them I had to think about and that I would appreciate if the tooth was extracted. They wanted to schedule me for the tooth extraction at a later date. They did the extraction. Took them 10 min. THE ATTEMPT TO BAIT ME INTO SPENDING 6519.00 DOLLARS WAS ONE AND A HALF HOURS.

I am shocked a dental company treats people like they do. I originally scheduled a cleaning. After two hours of being there for X-rays I did not request, waiting for a Doctor and a Hygienist, they tell me I had to return for cleaning. I said, "You're kidding, that is why I am here." Plus they would not do a general cleaning but only deep cleaning for $212 for upper and $212 for bottom out of my pocket. It's all about the money. How real dental individuals work there is beyond me to be a part of a company that takes advantage of customers and tries to scare them into spending money. I am 72 of age and these tactics are despicable. They refused to just clean my teeth which insurance pays because the doctor and hygienist says I need a deep cleaning. All about money, Insurance obviously does not pay them enough but they use it to get us in the door to upsell. Oh by the way, had them cleaned in less than a year too. Stay away unless you like scams. Jim.

Lexington S.C on Sunset Blvd. The dentist sucks with a nasty attitude, the work he done was terrible. Still having issue with the same teeth, they are charging for work never was done. I wouldn't recommend nobody to go there not even my dog.

Have a broken tooth causing me pain. Called for an appt. on Dec. 15. Could not be seen til today Dec. 23. As I couldn't confirm my appt online they cancelled my appt without notifying me. Still in pain.

I went to Aspen Dental in Macon, GA for tooth pain, that I explained to them was from wisdom teeth coming through. Since it was my first visit I had to have X-rays and the whole nine. The dental assistant that performed the X-rays was the only pleasant part of the visit. They scanned my mouth for Invisalign, which I did not ask for. After the dentist came in and confirmed that I needed my wisdom teeth pulled and informed that I would have to wait a month to do so, the hygienist came and told me I needed to have my teeth cleaned.

Beware of going to Aspen Dental at 1805 Epps Bridge Pkwy Ste 101, Athens, GA. Fraud dental shop. Never Go There OR before any treatment take everything in written otherwise you will become victim of fraudulent vultures. They are expert in cheating patients, overbilling, treatment without requirement. With my dental insurance, I went there for my annual cleaning which was 100% covered by insurance. Before routine check-up they confirmed there will be no out of pocket as this is only a routine annual cleaning.

I went in to have teeth pulled and Dentures. I was told in first exam that they had long lasting **. Found out that was a lie the pain was horrible and was told you can't feel that but was very painful. Pulled all top teeth and left with dentures that never fit right and would not go back because pulling teeth should not be like that so the job never was finished and it cost me a pretty penny. Stay away.

Warning. ⚠️ Do not use Aspen Dental! Terrible dentures! Told me I needed all top teeth pulled which I later found to be untrue. I can't reverse this and I'm sick about it. I can't eat and can hardly speak clearly because of the horrible fit of the dentures. Don't try to save money by using this company!

Well I put in a complaint for Aspen Dental. Overpriced crooks. I got a call back with the usual bull **. They cannot help with anything and will not help with anything. The most uncaring people I have ever run across. I will be paying this off until I am dead and do not have the product I went in for. Do not go there. Go to anywhere else or you too will be taken to a bad place. I am a senior without enough teeth to chew properly and now I have TMJ on top of that, which by the way they do not treat. Sent me to another high priced bozo that wanted to give me implants without any bone to do so. What the heck has happened to this country? Aspen Dental, Mentor Ohio, Greedy Crooks.

I went to Aspen Dental for pre employment exam, they said I had oral disease, needed to have it done in 3 different office visits over 3-6 months period, I was leaving to work overseas in 4 weeks, I have had a previous check up 18 months before with no signs of a issue, The doctor would not sign off or give me a letter stating I could have the procedure. Done when I got back, because of this I was not able to go to work and lost my job. They overdiagnosed my issue, because all they want is money, I'm very upset about this, do not recommend them for any dental work, previous reviews state the same thing. My rating -0.

My parents never stressed brushing or flossing, I never had been to a dentist until I was 21 years old! I needed a lot of work done on my teeth and decided to go to Aspen Dental. I am crying over a year later as I write this review. My one insecurity and they made it worse! The dentist, and workers there are fantastic. No problem with them. My problem is with the business practice itself. They asked me what I wanted to do and I told them that I wanted my teeth pulled and either dentures or implants. I showed them the teeth that were bothering me and the chipped tooth in the front.

Total scam dentistry. This place is a mill. They get you in the door then over diagnose. My son was traveling and went in to see them because he had pain in one tooth. He was told that he needed 3 wisdom teeth removed. I called and asked why remove 3 and was told, "Well these teeth are in the back and hard to reach so they might get cavities." I asked if he had cavities in them now. She said no but they are at risk of cavities. Of course all teeth are. He was in pain and so we thought he should get just the one tooth removed. However they wouldn't make an appointment without receiving payment. So they billed our cards for the work they were planning to perform at an appointment the following week. I looked at Aspen's estimate and they had on their estimate bills for additional anesthesia (3x) which is ridiculous because the surgery had not been performed so they would have no way of knowing if they needed additional anesthesia units.

I went to Attleboro, MA Aspen Dental. 1st time so free xrays and visit. I wanted to get an upper partial, that's all because I thought I could pay on time. I do have a very good dentist for years now, but can't afford LG price for the partial. Aspen refused me a partial as I had 4 small cavities and said they would have to remove all my teeth. I went to my dentist and told him this. He assured me that my teeth can be fixed and he will not have to remove all my teeth. I will fix them then I will go to Boston to a dental school to get my partial. Please readers stay away for Aspen Dental. My dentist is in the vicinity near Aspen. Look him up! Stay safe and happy Thanksgiving to all.

I had a crown done here, nothing but pain from my first visit till now 2 years later, I asked for a refund for poor service and after spending over $3000 on two crowns, which I had to pay another dental office to redo the work they only refunded me $600.00, about 2500.00 short of what I paid for the complete awful experience. Do yourself a favor and find a reputable dentist, they’re out there just not at Aspen Dental.

I was looking at a commercial one day about Aspen Dental and how they accept all insurance. I made an online appointment. After, my husband told me, "You need to call them because they have a tendency of lying to draw customers in." I called aspen dental and they confirmed my appointment when I asked them about my insurance provider. They told me they don’t accept it or any other Medicaid related insurance provider. I felt humiliated. I then told the lady to take me off the schedule. She said, "We accept cash though."

I visited Aspen Dental for a set of bridge. I started having pain shortly after I received my bridge. In less than two months I started having pain, I had a root canal. Since I had my bridges I have four root canal done. My bridge fell out because they did not cement it. I went to another dentist. They show me the X-Ray where there were an opening in the back of the bridge that cause decay to my tooth. Went back to Aspen. No one is owing up to their mistake. The dentist that did the service on me left the company. And the company is not taking responsibility. The receptionist were very rude to me. That company is just for the money. I will not recommend them to anyone.

My wife made an appointment for an initial exam, we were told our Insurance covered it. After, they said she needed a super cleaning for an extra $100, she paid, but now we are being billed for additional money & nobody is willing to help us resolve the issue, STAY AWAY FROM THIS COMPANY!!!!

I had sensitivity lower right teeth area. Went in for THAT problem and was told root canal was needed and would fix sensitivity after x-rays and very brief consultation with dentist. Did as told-$1500 later still sensitive. Went in for final crown and explained this and was told maybe I should try Sensodyne toothpaste! Called customer service as had paid money and had procedure done that I did not want. They said I could come back in FOR FREE and have the dentist look at it again and see what other procedure they could do. I said I already paid a lot of money for no relief and asked for discount if second procedure needed and customer service rep Laura said no. Horrible customer service. Only about the money. Don’t go.

I came in for 3 fillings. The dentist rushed through the job and left composite all over the outside of three of my teeth. I came in and spent money to leave in worse condition than I came in. Now I have two teeth covered in glue and it feels awful in comparison to the rest of my teeth. I find it hard to believe there's a way to remove the composite that should have been inside the tooth without removing the enamel. So I called and let them know I was close by anticipating maybe they could try to do something. But going to lunch was more a priority for the dentist than taking care of their patient. I am furious and considering where else I might be able to copy and paste this review. Also the dentist was unsanitary looking.

Aspen Dental, Sevierville, Tennessee. I’m 73 years old and have never left a negative review in my life, until now. I went to Aspen a year ago for a partial which they charged my insurance $1100. After a few months it broke into. Had it fixed which they charged my insurance for. Two weeks later it broke again. So this year they were trying to make me a new upper denture. My first appointment was June 1, I did three wax try ins none worked. So I told the dentist I would just drop it (September). I told him I was still scared to eat with the partial because of it breaking so much. So he wanted to look at it. He said no wonder that it was just a temporary. So I asked, "When would I get the permanent?" So he sent one of the office managers in to talk to me and told me I would have to pay another $1100 for the permanent. I asked why I was never told, after a whole year, about the partial being a temporary and no one seems to know the answer.

They were wrong with the estimate. They said it included everything. Well everything didn't include the bottom teeth at all, that was not mentioned. Went back too many times to count. They pulled out my wife's front teeth. I'm not sure why. When she received her teeth they didn't fit too well. Then she was scratching her tongue on them. Let me tell you she got an infection in her mouth that she still has today, that's almost a year now. She has been in extreme pain from something nobody can seem to tell what it is. She's been to many doctors about it. Now it's like all the dentist here won't help her. She has dementia and I believe they were doing her rotten because of that. I could go on and on. This place is a racket. All the way to the back they use.

1st experience: I scheduled an appointment for a cleaning, and it took well over an hour for the dental hygienist to get me. When questioning the receptionist if I should just reschedule, she said, "no, just wait a couple more minutes." They could've easily informed me on the situation. What's the point of pre-scheduling an appointment then? Was offered no apology for the delay either.

The hygienists and aides are great, but everything else is horrible. I stressed exactly what I needed done from day 1, agreed to deep cleaning anyway because I knew I probably needed it. FINALLY talked to a dentist who reviewed my xrays and listened to my concerns. Agreed to a permanent bridge replacing 1 tooth and covering the 2 on either side. Next appointment, I assumed the plan was a go. After numbing gel applied for the extraction of an old crown, I was left in the chair (almost upside down, so uncomfortable!) so long they had to numb me again. I thought I would get gas because it was a question asked of me when doling out my initial paperwork. "Do you require gas?" "Yes."

On 7/6/20 I went to Aspen Dental on Outer Loop in Louisville KY. I spent at least 45 minutes with their financial person going over what it would cost to do deep gum cleaning treatment and a crown for a broken tooth. I am on Medicare and told her I needed the lowest quote possible for my "out of pocket expense" after insurance. We got that down to $1300 from $1600 which I reluctantly put on a credit card and the rest was billed to my insurance. Now I am getting a bill for an additional $1270 as they state the insurance didn't pay. Obviously they do not call the insurance for a definite amount of insurance benefit. I got scammed into it. They are very good at convincing you that you need this treatment and making you believe that the insurance is paying the balance. I have my insurance company as well as my lawyer looking into this operation and how they take advantage of senior citizens.

When I first went to Aspen Dental I was quoted a total price of $6936 with a copay of $2015.60 which I have paid. Final bill is $8238.80 and they say I still owe $2681. They are price gougers. Never go.

I took my daughter to Aspen to get work done on her teeth. They said work needed to be done in addition to what was actually needed. They are rude and talk down to people. My daughter has anxiety and panic episodes. The dentist got rude and made comments to her while she was in treatment room after I was made to leave the room. First through door they pushed a treatment agreement in her face to sign and the cost of treatment changed. When I ask questions the attitude comes out. We paid out of pocket for her treatment. The one worker from another office told us about help to sign up for a plan through a insurance. When I called back to inform the office I got it the rude from desk worker came off with "oh through the state" like she was told no I purchased the recommended plan from your office. My daughter is 21. I would dread to think if she went alone there what would have been pulled on her. Very costly and very comfortable rude experience.

Can A dentist take their client's phone away meaning (confiscate) people's phone. My name is Samuel **. Age 21 of Crossville TN. My opinion, However, I experienced this situation at Aspen dental in Crossville. I was in pre op for a tooth to be pulled which was $200.00 and I was treated like a child there and they at first gave me a verbal warning and then this lady named Brittany came in and confiscated my phone from me because I was on it texting my parents and my boss. I do not work at aspen dental which means I don't have to follow their cellphone policy. And I'm just a client there.