Aspen Dental Reviews

Stow, OH

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About Aspen Dental

Pros
  • Effective pain management
  • Positive overall experience
  • Transparent pricing
Cons
  • Long wait times for appointments
  • Billing issues
  • Concerns about unnecessary treatments

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Aspen Dental Reviews

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    How do I know I can trust these reviews about Aspen Dental?
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 5
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    Customer ServiceCoveragePunctuality & SpeedStaffTimeliness

    Reviewed May 6, 2026

    I seen Dr ** and his dental assistant Selene at the Bradenton location on Cortez Road. They were very kind and caring in fixing my crown that broke off. They had me in and out of the office in under an hour. I called Tuesday morning for an appointment. They got me in the next day. They were very helpful. I would highly recommend them for dental needs.

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    Punctuality & SpeedStaff

    Reviewed May 1, 2026

    When we first arrived it was 2:13 in the afternoon. My appointment was at 2:00 and the receptionist said we had to reschedule even though we were out of town. Send the office paper especially Kelly was awesome. Completely change my experience and the radio technician was awesome too. I don't remember her name thank you. This was in Elizabethtown Kentucky.

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      Staff

      Reviewed April 27, 2026

      OK, so I went into Aspen today to get my new dentures once again and he was right there to assist me. I cannot get over how sweet and helpful and knowledgeable she is! The whole team has made the process so comfortable for me. I got my new teeth. They’re beautiful. Didn’t fit quite right so what do Rocky and her girls do? They’re putting a hard liner in there for me! I could never ask for better bedside manner and care heart. ❤️ thank you to the whole team for being so wonderful!

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      Customer ServiceSales & MarketingPricePunctuality & SpeedStaffRatesTimeliness

      Reviewed Feb. 19, 2026

      My dentist was retiring and my family and I had gone to her for many years. I was devastated and terrified. I am 80 years young and It takes a lot to totally be at peace with going to the dentist. I had heard about Aspen Dental and saw there was an office near me in Riverhead. Only a 20 minute drive. I called and made an appointment and met the nicest people at the receptionist desk and then an Angel of a dentist named Dr. **, who put me at ease immediately. To make a long story short I had to have one of my Wisdom teeth removed and needless to say I was totally terrified.

      I sat in her chair and within minutes she said she was finished. I thought she was joking because I never even felt pressure. I wanted to laugh out loud and jump for joy. But I asked her if I could hug her. Thank you so much Aspen for hiring the wonderful people you have. I am on a fixed income and the pricing is totally affordable also. I would recommend Aspen to everyone. Knowledgeable friendly and caring. It definitely is a five rating. It should be a ten rating!!!

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      Reviewed Feb. 16, 2026

      I am George, and I had a tooth pulled by Dr. ** today, 2/16/26. She was very good and polite. Nurses were great. Very nice. Will be going back to have more work done.

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      PricePunctuality & Speed

      Reviewed May 11, 2026

      I know that I had a appointment today because when she did a deep clean I was given things to do and come back in 11 days but by their say so I didn't have one. You know you pay all this money and they can't keep up with appointments. So please do your homework before you choose the wrong or right place to release thousands of dollars. Because the only thing you can do to tell people and families about your experience because mine's at this point haven't being the best. But the only thing I hope the final product will be worth the thousands of dollars that I have paid so I will let you know.

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      Customer ServiceCoveragePunctuality & SpeedStaffBilling

      Reviewed May 7, 2026

      Initially, I had a positive experience with my local Aspen Dental, the staff were friendly enough, and they seemed well organized. They sold me on getting model aligners at a routine dental visit, which I admit was a worthwhile investment. Fast-forward to a year and a half later I come in to get a different procedure and was told that I had an outstanding balance and could not be seen. When I asked more about this as I had never received any bill and they had just confirmed the appointment twice in the proceeding days before the appointment without mentioning any bill they said that it looks like an insurance error, but that they still could not see me even though ‘I did not really owe them the money’. I get another bill for a routine cleaning where I paid directly for the parts of the cleaning that I was informed wouldn’t be covered by insurance.

      I called to ask why and the Aspen Dental financial department explains to me that they have been reallocating payments from later visits to cover the outstanding balance that the office told me was an insurance error. They also told me they would have an officer manager call me, but then did not. I heard next again from my local Aspen Dental office, but now the large bill associated with the model aligners was resolved successfully, but that I owed a bill for my recent routine cleaning for the procedures that were not covered by insurance.

      When I explained that I did directly pay them already for these exact services stated on the bill they tell me that either I can inquire with the insurance company or pay the bill. Which I said does not make any sense because I already paid them directly for the items listed on the bill. At this point, the front desk woman began to give me an attitude, which I do not appreciate after all that I’ve already been dealing with regarding this issue with them. Now, at the point that because of the rudeness on top of their mismanaged billing, I will not be going back there.

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      Customer ServicePricePunctuality & Speed

      Reviewed May 7, 2026

      I had been going to the Aspen Dental in Orland Park for over 6 yrs and keep having appointment problems. They schedule your cleanings 6 months in advance and three times now the week before they sent me a text telling me I need to re-schedule my appointment. When I call to re-schedule I'm told they can't find my appointment even though I was getting reminders and pre-checks weeks before. I am then offered a new appointment months down the road. Not only are they expensive, they are unreliable as well. Save yourself a headache and find a reliable dentist, not Aspen.

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      Staff

      Reviewed May 6, 2026

      Aspen Dental is the best! I love their staff! Staff is patient and kind, most importantly gentle. Shout out to Chonnell. She took really good care of me. Thank you.

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      CoverageSales & MarketingPriceStaff

      Reviewed May 5, 2026

      A cleaning service and all this other bs that they said I needed done was over 2000.00?? I was charged for some toothpaste the hygienist said would help rebuild your gums and some antiseptic wash that ins. Did not cover. I did not ask for this and they refused to take it back and I was charged 80.00. There is no toothpaste that will help rebuild receding gums so I was scammed!!!!!

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      Aspen Dental author review by ConsumerAffairs Research Team

      Aspen Dental practices are individually owned and operated but share a commitment to similar values, like compassion and respect, and receive business support from Aspen Dental Management, Inc. There are almost 550 Aspen Dental practices across the United States serving over 3.7 million patients a year.

      • Options: Aspen Dental offer four styles of full dentures and three styles of partial dentures, so patients can find a denture product that meets their needs and budget. They also offer single tooth implant and implant-supported dentures.

      • On-site denture lab: All Aspen Dental locations have an on-site dental lab. This allows patients to get their dentures, implants, crowns and bridges as fast as possible.

      • Guarantee: Aspen Dental offers a money-back guarantee on all dentures, both full and partial sets. If patients are unhappy, they have three months to return the dentures and request a full refund.

      • General dentistry: Aspen Dental practices offer a wide array of dental services in addition to dentures and implants. Those looking for a dentist to meet all their oral health needs will appreciate this variety of services.

      • Costs and discounts: Interested consumers can visit the website for their local Aspen Dental location to see a list of fees for all available services. They can also find available deals and special pricing offers listed on the website.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      Aspen Dental Company Information

      Company Name:
      Aspen Dental
      Website:
      www.aspendental.com