Aspen Dental Reviews

Stow, OH

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About Aspen Dental

Pros
  • Effective pain management
  • Positive overall experience
  • Transparent pricing
Cons
  • Long wait times for appointments
  • Billing issues
  • Concerns about unnecessary treatments

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Aspen Dental Reviews

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    How do I know I can trust these reviews about Aspen Dental?
    • 4,935,298 reviews on ConsumerAffairs are verified.
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 7
    Staff

    Reviewed Aug. 1, 2026

    Both my husband and I have used Aspen. We had a wonderful experience. Very professional. Would give them the highest praise.

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    Sales & MarketingStaff

    Reviewed June 13, 2026

    I still have no complaints about the treatment I have received from the local Aspen Dental office. The employees are all kind and compassionate. I didn’t feel pressured to do anything I didn’t want to do. I didn’t feel like they were trying to “up sale” me on anything. I wouldn’t have a problem recommending this office to anyone. Gesielle is a great dental assistant and she is calming and comforting during the process. I feel that she has given me information I needed to make my own personal health conditions.

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      Punctuality & SpeedStaff

      Reviewed May 21, 2026

      The staff really makes you feel comfortable. There is most generally a long wait for visits.

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      CoveragePricePunctuality & SpeedMaintenanceRatesTimelinessHonesty & Transparency

      Reviewed Aug. 12, 2026

      Horrible, Horrible experience!! Please don't come here! I now believe that the good reviews are not real, but written by Aspen. I went in with a bad tooth, they did xrays. And told me I needed three teeth crowned. The price....over $10,000!!! This is not a typo over $10,000! I had only one tooth that was hurting me, it was the very back tooth, so I asked them to pull it so that I could be relieved from my pain. Little did I know that this was just the start of my pain. Went in for my appointment and the assistant start numbing the wrong side of my mouth! I should of gotten up and ran then, but they already had half my money. My dentist is now retired, which why I gave this place a try.

      My old dentist would give me the numbing shot and it never hurt. This was quite painful here, but the assistant assured me this was the worst. Lie!! I was in so much pain and it was a horrible horrible experience. I was being pushed down so hard that the assistant held my lower jaw so the dentist would not break it. Yes the numbing shot did its job, but it can't stop the pain from all that pressure. The tooth broke I heard it hit the wall! I was crying and had my feet on the chair wanted to get up and run! Then after it was all over I was informed that he broke the part of the filling out of the tooth next to it, but unfortunately those things happens, so I will have to come back and get that tooth crown.

      No way on this earth will I ever step foot in this office again!!! He also left that broken tooth with a sharp piece that was jabbing my tongue, which I didn't realize it was this way because my tongue was numb for hours. I had to find another dentist the very next day to repair the broken tooth that he caused. Please, Please look elsewhere for your dentist and not this horrible place!!

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      PricePunctuality & SpeedStaff

      Reviewed Aug. 12, 2026

      Made an appointment for my husband to get X-rays, exam, and cleaning. Went in, got a 1,000 X-rays and was told that he had periodontal disease and three cavities. My husband is crazy obsessed about his dental care. And has never had any issues in the past. Was told that a treatment plan to get everything done would cost $4330. This is absolutely mind blowing to me. We will never be back and I would never recommend them to anyone.

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      Customer ServiceCoveragePunctuality & SpeedStaffTimeliness

      Reviewed Aug. 10, 2026

      I went for a consult for a pain I was having in one tooth. They offered me a same day appointment. They referred me to a specialist for confirmation of a cracked tooth. I had the appointment I opted for a route canal. After the procedure, I called Aspen Dental to put in the filling. They claimed they didn't have any results and didn't know what I was to get done. Even though I had the route canal. I was told she would have to call me back the next day. I didn't receive a phone call. Called again on Monday. I got the run around again. I didn't yell or swear. But I was clearly upset. She didn't like my tone and said I need another consult. She ended the call and no one called me or did any kind of follow-up. I was fortunate enough to find another dentist that takes my insurance and is going to fill it in.

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      Customer ServiceSales & MarketingPricePunctuality & SpeedTimeliness

      Reviewed Aug. 5, 2026

      OMG -My husband & I called & scheduled appointments through their scheduling center. We were told there was a promotion no charge for XRays & cleaning and we could have our teeth cleaned the same day. We go in & have a 1,000 XRays done, gums & teeth checked then they tell us the cleaning is not free they can’t do it the same day and present me with estimate for teeth cleaning of $2,488, and my husband $2,634. Neither of these include any antibiotics or anything else that may be needed. I about fell out of the chair & needless to say we both walked out. What a joke!! I have never paid anything near that for a teeth cleaning. Beware!!!

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      Reviewed Aug. 3, 2026

      Spent over $10,000 at Aspen Dental in Bangor, Maine and cannot get timely denture adjustments. Keep getting rescheduled. Dentures do not fit!!

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      Customer ServiceCoveragePricePunctuality & SpeedStaffBillingHonesty & Transparency

      Reviewed July 30, 2026

      SHADY COMPANY!!! Absolute rip-off! They bill for phantom procedures. I wish I could give zero stars. My experience with Aspen Dental office located at Butler plaza, Gainesville FL was an absolute nightmare, primarily due to their dishonest billing practices. After visiting for a routine cleaning I later reviewed my insurance statement and itemized bill. To my shock, I was charged for an extensive deep-cleaning (scaling and root planing) and multiple fluoride treatments that were never performed.

      When I called the office to dispute these charges, the front desk staff was completely unhelpful, defensive, and gave me the runaround for weeks. They kept promising a manager would call me back, but no one ever did. It feels like a predatory scheme to squeeze extra money out of patients and insurance companies. Please save your hard-earned cash and check your itemized bills carefully if you decide to go here. I will never be returning!

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      Customer ServicePricePunctuality & Speed

      Reviewed July 27, 2026

      I needed a tooth extracted. Called Statesboro office and they said that they didn't have any hopes so they transferred me to the Rincon office. Went there. Had these expensive ass trays done on my whole mouth. Mind you i only needed one tooth extracted . Did all that for them to tell me I had to come back for my tooth to be pulled. Okay I tried to make appointment to come back and I had to pay 60 dollars for an extraction. Okay that was fine. So when I called for appointment they referred me to Statesboro office. They had an appointment so I took it so tell me why the office gonna call me and conf6 my dental exam. I told the lady that I had already did this in their Rincon office. These people wanted me to have exams done again and still not pull my teeth. The receptionist very rude.

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      Aspen Dental author review by ConsumerAffairs Research Team

      Aspen Dental practices are individually owned and operated but share a commitment to similar values, like compassion and respect, and receive business support from Aspen Dental Management, Inc. There are almost 550 Aspen Dental practices across the United States serving over 3.7 million patients a year.

      • Options: Aspen Dental offer four styles of full dentures and three styles of partial dentures, so patients can find a denture product that meets their needs and budget. They also offer single tooth implant and implant-supported dentures.

      • On-site denture lab: All Aspen Dental locations have an on-site dental lab. This allows patients to get their dentures, implants, crowns and bridges as fast as possible.

      • Guarantee: Aspen Dental offers a money-back guarantee on all dentures, both full and partial sets. If patients are unhappy, they have three months to return the dentures and request a full refund.

      • General dentistry: Aspen Dental practices offer a wide array of dental services in addition to dentures and implants. Those looking for a dentist to meet all their oral health needs will appreciate this variety of services.

      • Costs and discounts: Interested consumers can visit the website for their local Aspen Dental location to see a list of fees for all available services. They can also find available deals and special pricing offers listed on the website.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      Aspen Dental Company Information

      Company Name:
      Aspen Dental
      Website:
      www.aspendental.com