Aspen Dental Reviews

I had a frightening experience at Aspen Dental in Pembroke Pines Fl. I went in for pain on lower left side.They took xrays and pano xrays and quickly determined I needed a deep cleaning. Dr ** came in and asked me a couple of questions and looked in my mouth briefly. He told the hygenist to do a deep cleaning. I pressed on this and told them of my pain and they said the cleaning would help. She took me to the office manager where they charged me $2800. The lack of compassion was clear and the hygenist was very rude. I left in pain and when I got home I had already started to swell. After a sleepless night I called Aspen and explained and she said just keep taking 800 MLS of Motrin and I would feel better in a couple of days.

I have a broken tooth and drinking coffee hurt so since Aspen advertised "walkins welcome" I called to make an appointment; the automated recording said they even offer weekends/emergency services. I finally speak to someone and they could see me at 10:45 am, I go, they do xrays; doctor comes in and tells me what he needs to do; but however he doesn't have time to to pull the broken tooth; sent me to 2nd lobby to set up appointment to have tooth pulled that she'd be right back...1 hour later I needed to leave. My father in law has dementia and we have visiting Angels and they need to leave my house in 30 minutes- I had to walk out and still in pain! Aspen ONLY cares about how much money they can con you out of.

My experience with Aspen Dental was absolutely unacceptable. I had a tooth extraction on October 30, 2026, and experienced continued bleeding that required me to seek emergency care at the ER. I contacted Aspen Dental’s emergency number TWICE and spoke with two different representatives, explaining my situation and requesting a callback from the on-call dentist. I even informed them that I had to go to the ER. Despite this, NO ONE ever called me back.

They did not mold my crowns correctly; I had to have them redone, and they were wrong again. When they "fixed" it, the front crown was too wide and cracked the crown next to it. Haven't been back; I don't see how they're still in business.

Aspen Dental insists on doing the deplaning, descaling, deep cleaning rather than a regular teeth cleaning stating that the condition of my gums demands that. My gums are perfectly fine, I've always had regular cleanings and to boot they haven't even done the 'measurement check' due to no hygienist in the day I had the check up done!

Had dentures made here 3 yrs ago. Came in to have a crack in them repaired, told me I have to have x-rays before I see the dentist. I have no teeth to X ray. They said he needs to see my jaw. For a denture repair? Insane. They literally force people to have X rays done or the dentists does not see you. I got a refund and left. They should not Force people to have tests, or Xrays done! Especially, for a minor issue like a repair.

My husband and I was at Texas Avenue Aspen dental in March 2026 for our Cleaning appointment. I was called back first and after all my X-ray and set up in the chair. My husband was then called back as follows X-rays then set up in his chair. We are waiting for a hygienist to enter the room at any time. Then a few minutes one and the only hygienist entered my room. Had mention the other hygienist was an no show. So, it was only her that day. I was in my chair ready and set to go. I could tell that she was showing courteous manner to the other patient. Then after the patient was released to check out. The hygienist came to my room. She began the routine talk and work.

If I could leave negative 5 stars that would be not even close to accurate. This place is horrible rip off. The reason their office look so nice and well kept is because they feed themselves with your hard earned money/rip off your insurance company& then charge extra for everything. This is by far the worst most corrupt dental office Anyone will ever visit. Please do not go to any location. Go anywhere else. Anywhere else is better.

I'm am writing you once again are 3rd time I have gotten bad service from Aspen Dental in Flowood MS. Left with holes in my teeth, gums still sore, can't eat what I want to anymore and the teeth were too big for my mouth. Couldn't even close my mouth. I continue to have irritated gums due to your service. I filled a complaint against you with the Better Business Bureau and the state dental board. Now going to a lawyer. You haven't even contacted me and you continue to charge me 49.00 a year for the discount. I'm going to post this on Facebook and social media as well. Do not use Aspen Dental. Please do not use Aspen Dental. They actually messed up my mom's gums.

I went into Aspen Dental on 08/18/26. I was evaluated by Dr. Tristan **. Although I was a returning client, they still insisted that I have new x-rays. Therefore new x-rays were done. I saw a dental assistant, then Dr. **, followed by their dental hygienist. During this “evaluation,” several scans of my mouth were done as well as probing of my gums to determine if I had periodontal disease. It is important to note that in September of 2024 I had this same process done.

This place is a complete joke. I worked in dentistry for 23 years and to be honest I don’t know why I even went to them. I have seven distractions done, and I also had a top and bottom partial made. The partial did not fit at all. They make the partial three times and none of them fit two of the missing teeth at the top. The partial do not fully touch the gum line. I wish I could post a picture. Then when I went in for an adjustment because it wasn’t right, they wanted to charge me. I asked him, "Why are you charging me when this mess don’t even fit." Then on top of that pieces of the partial are breaking off. And I haven’t had the partial two months. I don’t even wear the bottom partial because I can’t even close my mouth correctly with both partial in. Like I said this place is a complete joke. I won’t be going back.

I thought that for the first time in my 65 years of existence, I would try the corporate dental practice of Aspen Dental to see if it compared with independent dental practices. The initial $29 offer for new patients to have full series and panoramic x-rays taken, a consult with one of their hygienist and ultimately an exam from the dentist was very attractive given these are typically expensive first visits at most independent practices. However, after having the x-rays performed I waited for the hygienist to perform his/her exam. The hygienist was either out to lunch or not available, whether with another patient and/or the office staff may have been short-handed? Eventually, after a longer than normal wait for the hygienist, the dental assistant went to get the dentist to perform her exam.

I cannot sing enough praises for the Aspen Dental crew in Poplar Bluff Mo.! I was expecting to have to wait a month for an appointment, but they got me in within 2 days. Dr. ** did an amazing job! He made sure that i didn't feel a thing. I need work done, and it's Aspen Dental in Poplar Bluff that has my business. Thank you again!

Horrible, Horrible experience!! Please don't come here! I now believe that the good reviews are not real, but written by Aspen. I went in with a bad tooth, they did xrays. And told me I needed three teeth crowned. The price....over $10,000!!! This is not a typo over $10,000! I had only one tooth that was hurting me, it was the very back tooth, so I asked them to pull it so that I could be relieved from my pain. Little did I know that this was just the start of my pain. Went in for my appointment and the assistant start numbing the wrong side of my mouth! I should of gotten up and ran then, but they already had half my money. My dentist is now retired, which why I gave this place a try.

Made an appointment for my husband to get X-rays, exam, and cleaning. Went in, got a 1,000 X-rays and was told that he had periodontal disease and three cavities. My husband is crazy obsessed about his dental care. And has never had any issues in the past. Was told that a treatment plan to get everything done would cost $4330. This is absolutely mind blowing to me. We will never be back and I would never recommend them to anyone.

I went for a consult for a pain I was having in one tooth. They offered me a same day appointment. They referred me to a specialist for confirmation of a cracked tooth. I had the appointment I opted for a route canal. After the procedure, I called Aspen Dental to put in the filling. They claimed they didn't have any results and didn't know what I was to get done. Even though I had the route canal. I was told she would have to call me back the next day. I didn't receive a phone call. Called again on Monday. I got the run around again. I didn't yell or swear. But I was clearly upset. She didn't like my tone and said I need another consult. She ended the call and no one called me or did any kind of follow-up. I was fortunate enough to find another dentist that takes my insurance and is going to fill it in.

OMG -My husband & I called & scheduled appointments through their scheduling center. We were told there was a promotion no charge for XRays & cleaning and we could have our teeth cleaned the same day. We go in & have a 1,000 XRays done, gums & teeth checked then they tell us the cleaning is not free they can’t do it the same day and present me with estimate for teeth cleaning of $2,488, and my husband $2,634. Neither of these include any antibiotics or anything else that may be needed. I about fell out of the chair & needless to say we both walked out. What a joke!! I have never paid anything near that for a teeth cleaning. Beware!!!

Spent over $10,000 at Aspen Dental in Bangor, Maine and cannot get timely denture adjustments. Keep getting rescheduled. Dentures do not fit!!

Both my husband and I have used Aspen. We had a wonderful experience. Very professional. Would give them the highest praise.

SHADY COMPANY!!! Absolute rip-off! They bill for phantom procedures. I wish I could give zero stars. My experience with Aspen Dental office located at Butler plaza, Gainesville FL was an absolute nightmare, primarily due to their dishonest billing practices. After visiting for a routine cleaning I later reviewed my insurance statement and itemized bill. To my shock, I was charged for an extensive deep-cleaning (scaling and root planing) and multiple fluoride treatments that were never performed.

I needed a tooth extracted. Called Statesboro office and they said that they didn't have any hopes so they transferred me to the Rincon office. Went there. Had these expensive ass trays done on my whole mouth. Mind you i only needed one tooth extracted . Did all that for them to tell me I had to come back for my tooth to be pulled. Okay I tried to make appointment to come back and I had to pay 60 dollars for an extraction. Okay that was fine. So when I called for appointment they referred me to Statesboro office. They had an appointment so I took it so tell me why the office gonna call me and conf6 my dental exam. I told the lady that I had already did this in their Rincon office. These people wanted me to have exams done again and still not pull my teeth. The receptionist very rude.

I would highly recommend you avoid Aspen Dental, or get a second opinion. They quoted me $3000 after insurance (Delta Dental Premier) for a periodontal cleaning. When I asked why, they said it was because they needed to use an antibiotic not covered by my insurance (???). I then asked for my x-rays that they took to be sent to a different dentist for a second opinion and they sent it to a .com email instead of a .org email, even though in my release it was clearly the correct .org email. They said that the department that handles records is separate from the office that took the x rays and it would take at least 3 business days to get it resent. This was the day of my appointment at the second location. They also told me there was no way to contact the department that sends out the x rays and that they also couldn’t call the department.

Yeah, they are only in it for the money, was talked into top-line dentures. My cheap pair are better quality. Good luck on them making new ones; they would rather you keep the garbage ones they made. I wouldn't recommend them to my enemies.

I went in for a reline on a denture that had a 5 to 7 year warranty. My denture was 4 years old. The dentist said that they would replace it with a new denture. I thought it was covered under warranty. He never discussed a price or provided any paperwork to sign. After my denture was completed I was presented with a 2000.00 dollar bill. Be careful when doing business with aspen..

I don't have complaints about the actual dental care, other than they sold me equipment, a mouth guard that in hindsight, I feel I didn't need, but I take responsibility for falling for the spiel. In regards to billing. I was led to believe that I would not be charged over and above what my insurance paid, and months later received a bill, wound up paying close to $400 above what my insurance paid, which was a Medicare Advantage Plan, and would not allow me to make payments.

One star is way more than they deserve. Before getting married my husband requested to have his few real teeth cleaned, just 1/4 of his mouth. When we told them we had just a few days before the wedding, they charged about $600!!! Too late to get an appointment elsewhere. What a scam!!!

Don't trust Aspen Dental. They will lied to your face. If you have your dental insurance I will suggest to wait until you heard back from them. Don't let aspen dental tell you to pay upfront because once you do that you are not gonna see that money back. Trust me. I'm still fighting with them since March 2026. My insurance been calling and sending request of the service and aspen dental been ignoring us both. They don't response to any of the request. This company suck and I will never go back or even tell anyone to use them due to their dishonest service. No wonder your location has closed 17th St SE Fort Lauderdale. I tell you what God don't like ugly. You people should be ashamed to yourself.

So after 15 years I decide to get a new set of dentures. Nothing wrong with them, just time. I went to Aspen and got a new set. Very pleased at first. After 3 years, teeth from the upper plate started falling out. Every time I took them in to get repaired, staff blamed me for improper care. The other ones lasted 15 years. Same care methods for both sets, but somehow it's my fault and not theirs.

If I could give zero stars I would. I made an appointment for my son and I a few weeks ago. They hounded me for my info to complete prior to the appointment with deadlines, asking for multiple confirmations for the appointments which now, in hindsight, I should have realized was a red flag. I complied with all of those things. Today I got a phone call 1 hour before our appointments were set to begin at an office that’s about 40 minutes from our home (I was en route) telling me my sons insurance is stating he is ineligible. I found this to be absolutely absurd given all of the correspondence between them and I over the last few weeks, but I stated I would call them back with info. Before I could even return the phone call I get a call from someone different in the office telling me they have to cancel my appointment for an “emergency”.

I had a tooth that broke so I went to Aspen Dental. They took xrays which is totally normal. Where the problem was when the dentist came in she was already set on what "She" wanted to do. Very rude. Didn't care what I had to say. I've been through a broken tooth and know there are other ways to fix it. But all she kept saying is I'm going to pull that tooth and the one beside it (which had nothing wrong with it), and do a partial. Well... no I'm not having teeth pulled for no reason. Also wanted to pull a tooth that had a filling 'cause she didn't like the way it looked. After reading reviews about this company and talking to another Dentist, that told me that I didn't need them pulled, I canceled my appointment and got almost $3,000 back. Don't trust this company. They up sell for things that are not necessary. My gums and teeth are healthy and I'm not allowing anybody to pull teeth for no reason.

My experience was not so good. The temporary DENTURES were a complete waste of money. After I got my permanent DENTURES. Same thing. They never fit correctly. After many of realignment and removing material, they still rock up and down. Both top and bottom DENTURES. They told me it was due to bone loss. I kept complaining cause even with a good adhesive they would come loose. So after about 12,000 dollars, I am still without teeth. So thank you Aspen Dental!!!!

Horrible company, try to sell procedures unnecessary and just plain steal from you, along with horrible dentists and assistants who are rude and disrespectful, and do not care about your well being, only about the greed and rip offs! Terrible, do not go there!!!

Both Gaylord and Traverse City locations just cancel appointments after waiting months. Finally took my granddaughter to a different Dentist to get her teeth taken care of.

I went there to get a upper denture. I purchased their so called top of the line denture for 1800.00 with a ten year warranty. It broke in half after 2 years. They repaired it. It broke in half again. They told me to bring it in so they could repair it. I wanted a new one. I was told that they would repair it again. I told them they could shove where the sun don't shine so don't go there for dentures. I wasted my money. Never again.

This place was awful! First I used my one visit for 6 months. To get a filling and cleaning. They left the numbing stuff on my gum too long and it caused a huge blister. They refused to acknowledge any responsibility the next day. They refused to give me my regular cleaning even though I’d had my teeth cleaned 5 months earlier. Said I needed a deep cleaning at $1200 also $5000 worth of dental work. That I didn’t need. Lastly my filling fell out after 2 months. I would never go back to them again. They are only out to get as much money as they can and don’t care about you at all!

Do yourself a favor and never go to this place. They lie they cheat they steal they do terrible work. They canceled appointments. They have a new dentist every month. They lie they cheat. They con the insurance companies. My girlfriend just came home and earned the whole left side of her face is bruised up so bad looks like she got in a car accident. Nothing more than simply fixing a cavity.

According to their website, they do emergency tooth extractions. That is not the case. I scheduled an appointment. They canceled the appointment that day and rescheduled for the next day. On my way from my appointment. They texted me when I was 10 minutes away while I was driving to tell me they were rescheduling my appointment. I had to call them when I questioned the gal at the reception. Why they didn’t call me. They said they texted me. I said it’s amazing. 15 minutes before I got your text. I got a confirmation of my appointment at 4 AM. Your website Is a lie. I was told as a new patient they can extract a tooth they needed to schedule an appointment, have the dentist check out my tooth and then reschedule another appointment. The receptionist was rude and unapologetic.

Do not trust this organization. In my experience, they retained patient funds as “credits” without transparency or proper communication. I was told they were in network when they were not, and I was charged an amount upfront that later did not align with my insurance explanation of benefits. This created significant issues with my FSA and reimbursement. As I tried to resolve this, I was informed that my insurance denied services and that I owed additional money. However, after reviewing the Explanation of Benefits, it did not reflect those denials. I relied on that information at the time and paid the additional amount. This experience has been extremely frustrating and disappointing. Patients should be able to trust the accuracy of billing and insurance explanations, and that was not my experience here. Proceed with caution.

This place is terrible. The Albany office is only found Alexis to be very nice but when getting some fillings the doctor drilled out my tooth and stopped and told me that, "Oops you'll need a root canal." Wouldn't you know this before drilling out my tooth. Then she called in the office manager to upset me something they didn't explain. What do I say with my tooth drilled out and mouth open, No?? Then I found out that the credit that I took it to pay for this stuff only covered three teeth! Another surprise because they told me it would cover all I needed to do. Never again and last but not least there is one girl there with the personality of a barracuda! 2000 later!!

I still have no complaints about the treatment I have received from the local Aspen Dental office. The employees are all kind and compassionate. I didn’t feel pressured to do anything I didn’t want to do. I didn’t feel like they were trying to “up sale” me on anything. I wouldn’t have a problem recommending this office to anyone. Gesielle is a great dental assistant and she is calming and comforting during the process. I feel that she has given me information I needed to make my own personal health conditions.