Aspen Dental

Aspen Dental

Stow, OH

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Overall Rating1.9 out of 5
See all 1,266 reviews & ratings

About Aspen Dental

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Aspen Dental Reviews

ConsumerAffairs has collected 1,266 reviews and 1,592 ratings.

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Page 1 Reviews 0 - 5

Reviewed Aug. 15, 2023

Aspen Dental on Promenade Parkway in Bessemer are great. Jenny are my dentist hygienist. She is the best ever been to and exactly what I’m looking for. Jenny has a great personality and smile. Always friendly and professional. What I love most about Jenny she loves her work and it shows. I had a lot of stains on my teeth Jenny took her time and didn’t care how much time it took she were not happy until all stains were gone. A whole hour with a fantastic job. Jenny thank you for taking care of my dental health. Your expertise is greatly appreciated.


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Reviewed April 28, 2023

Had 10 teeth extracted by Dr. ** dmd and Felt no pain. They numb gums before injections. The procedure was less than hour. His assistant was great also. Love the staff at Poinciana Florida clinic, very friendly, informative. Dentures were made great, good bite. I am a scary cat but Dr. ** restored my faith in Dentist. He is the greatest.

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    Reviewed Dec. 2, 2022

    Aspen Dental on Charlotte, Nashville TN. Mya the receptionist she knows me as if I was not a patient but a long time friend. Rose and Kassi their smile gave me comfort and peace that everything is going to be alright. Dr. ** and Dr. ** are truly genuine. This the first I ever had a doctor make sure and ask you is this right for you, Dr. ** was about me about how I feel, how I look, not about him being impatient or rushing the dental procedure, because he did not rush and he was not impatient.

    I thought the red carpet treatment was over after first visit. They all prove me wrong. I was treated so special that each visit I begin to feel so spoiled. I wish there were staff like Mya, Rose, Kassi, Dr. ** and Dr. ** at every Dental Facility in the world. Then everyone would have a spectacular happy feeling smile that shows inside and out. Thank You!

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    Reviewed Nov. 22, 2022

    A rare combination of professional and personable and light-years better than the Morrison Dental Group!!!... Everybody from the front desk, the x-ray specialist to the dental hygienist to the actual doctor were awesome!!!... At 67, I've been to a number of dentists that really run you through their office like you were cattle going to market but, not Aspen Dental!!!... What a pleasurable difference!!!

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    Reviewed Nov. 22, 2022

    My dental issues were multiplying and with no insurance, I didn't have much hope of getting my smile and my confidence back without help. Aspen Dental in Medina, OH is staffed with angels. They gave me hope. When I was told what the cost of a new smile would be, I broke down. She worked with me and discounted my total cost by more than half! I would not have been able to afford it otherwise. They are not about anything other than patient care. They watched as I bounced into each of my appointments with hope and joy. It only took 2 weeks for the finished product and here I am now, with a better-than-before smile. The doctor and all the girls at this location are simply amazing. I'm almost sorry they've completed their work as I truly looked forward to seeing everyone during my visits. Hope, joy and a new blessed am I!

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    Reviewed Sept. 12, 2023

    Aspen Dental is nothing but thieves. In my case, I went to them with a toothache and they never gave me a comprehensive exam or radiographic X-rays yet they billed Humana Insurance for both these services. I've been fighting with them to reverse these charges to Humana and since then I have had several excuses about my case.

    1st excuse was that my surgeon replied with my prior approval that I couldn't have services done for 6 months until after the date of surgery. This was totally incorrect, my surgeon told them to wait 3 months, unless it was an emergency then they could work on my mouth.. 2nd excuse was Humana was never billed for any services. This was incorrect. They billed for 2 services which are both items that I mentioned above. They were both billed on 7/23/2023 in which Humana paid for the Comprehensive Oral Evaluation for a Comprehensive Series of Radiographic Images.

    After fighting with them they agreed that I did not have the Radiographic Images done yet they refused to remove the charge for a comprehensive oral evaluation. I don't understand why, considering that I did not see a Dentist or a Dental Assistant. Not one person touched my mouth or even glanced in my mouth. I went to them with a toothache yet without even doing an oral exam, they referred me to an oral surgeon to extract a tooth that I told them was bad. That particular tooth had a root canal and cap done 20 years ago. The cap broke off over time and the tooth broke off over the years down to the root. I was told 2 years ago that tooth would eventually need to be pulled. At no time was I examined.

    3rd Excuse was they insisted they did the so-called comprehensive oral exam and refused to reverse that charge. I guess that they feel an exam was done because it took me half an hour to fill out the prior approval letters and they would be faxing them to all my doctors. I guess the faxing of the 9 letters is now considered a comprehensive oral exam? At this time I will be stuck paying out of pocket for these services when I go to another Dental Office. Be sure to watch your EOB's carefully. If you don't, you may be paying for services that were never never rendered.

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    Reviewed Sept. 12, 2023

    I visited Aspen Dental to get pricing for an implant. I took the two hours out of my day for all of the xrays and was able to speak to a dentist about what I wanted done. Their system was down and they were not able to verify my insurance, so they didn't want to discuss rates. I followed up with them 3 days later for pricing and was told the following: they were unable to verify my insurance and didn't have costs for me. I asked if they could give me a quote on the out of pocket cost and her response was, "Ma'am, you are aware you don't have insurance." (I actually have Delta Dental) I said, "Are you able to provide me an out of pocket cost?" She said $10,000...for an implant. The more I think about this situation it sounds very much so like they only discuss options with people that have insurance so they can milk it and exploit the billing possibilities. To be perfectly clear: I have Delta Dental PPO through my employer.

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    Reviewed Sept. 10, 2023

    Absolutely unethical business. Pure robbery. I broke a tooth and unfortunately Aspen Dental was the only place that had availability (and understand now why). Within 5 seconds the dentist determined I needed an implant and a deep cleaning and presented me an estimate of $4500 out of pocket. I knew this was ** so decided not to accept this and waited 2 weeks so I could see a real professional dentist. They said an implant was absolutely absurd and no deep cleaning was required either. The fixed it immediately with a regular crown. Aspen Dental asked $150 for this 5 second consult.

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    Reviewed Sept. 2, 2023

    In July 2023 I paid a 60% deposit of almost $2000.00. I did not appreciate the attitude of the Dentist. I elected to get a second opinion and canceled my appointment. As of September 1st, all requests to refund have been ignored. Absolutely the worst patient care and office management. Go anywhere else!

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    Reviewed Aug. 31, 2023

    I went to Aspen for a new upper denture and picked it up on 4/21/2003. When I tried to eat supper with it, the bite was way off. I took my dentures out and was surprised to see that the upper denture that they made only had 12 teeth whereas my existing lower denture has 14 teeth. I returned to their office on 4/24/2003. The dentist looked at the denture and immediately said that he was going to get me a refund. He didn’t even offer to make a new denture. He took me over to the billing person and told her to issue a refund for the denture and diagnostic cast. She told me that she issued a refund for the diagnostic cast and would not submit a claim for the denture. She gave me a form entitled, "Your Dentures are backed by Our Word" and signed her name with "Refund" under her name.

    When I checked online to see if a refund was issued, I saw that they submitted a claim for the denture, and there was no refund for the diagnostic cast. Now I’ve used $1,177 of my dental benefit and have nothing to show for it. Calls to Aspen customer service have been fruitless. As of 8/28/2023, it's been 18 weeks and still no refund.

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    Aspen Dental author review by ConsumerAffairs Research Team

    Aspen Dental practices are individually owned and operated but share a commitment to similar values, like compassion and respect, and receive business support from Aspen Dental Management, Inc. There are almost 550 Aspen Dental practices across the United States serving over 3.7 million patients a year.

    • Options: Aspen Dental offer four styles of full dentures and three styles of partial dentures, so patients can find a denture product that meets their needs and budget. They also offer single tooth implant and implant-supported dentures.

    • On-site denture lab: All Aspen Dental locations have an on-site dental lab. This allows patients to get their dentures, implants, crowns and bridges as fast as possible.

    • Guarantee: Aspen Dental offers a money-back guarantee on all dentures, both full and partial sets. If patients are unhappy, they have three months to return the dentures and request a full refund.

    • General dentistry: Aspen Dental practices offer a wide array of dental services in addition to dentures and implants. Those looking for a dentist to meet all their oral health needs will appreciate this variety of services.

    • Costs and discounts: Interested consumers can visit the website for their local Aspen Dental location to see a list of fees for all available services. They can also find available deals and special pricing offers listed on the website.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Aspen Dental Company Information

    Company Name:
    Aspen Dental