Aspen Dental Reviews

I visited Aspen Dental Abington, MD, on 08042025. I arrived early to attempt to schedule appointments for myself and my 2 teenage children. This place is so unfriendly, complete with a profiling "Karen", and trying to explain that I want all 3 appointments on the same day was very difficult for the staff member to understand. She kept trying to give me days and times to fill their calendar. Also, they want to schedule x-ray and exams separately from treatment plans...Why should I want to take off two days instead of one day....Which explained why they were empty.

If I could give a zero star for Aspen Dental, I would. They are the worst place I’ve ever been to in my life over a year and now they’re trying to bill me 500 and something dollars when my insurance pay plus they had me get a loan I had to pay it back. I never even got a total cost for my Partial. They said they had to give me. I don’t even wear cause it doesn’t even fit right it doesn’t and they said at the end of everything they would owe me money, but that didn’t happen either. Here’s a review or a video of what I just received.

Does not care for the patient at all. More concern about how will you be paying extraction. Week ago today called several times. Get disconnected. No one seems to care. Still having pain. Do not recommend this dentist to anyone.

Run, don’t walk AWAY from Aspen Dental!! This place is one of the worst scamming businesses that I’ve ever seen! I am a Medicare recipient and have supplement insurance, to which I can only go to Aspen. If the insurance company can’t figure that Aspen is overcharging them, they’re crazy! AND if the people can’t figure out that they are being scammed, they need a mental evaluation! They’re focused on the elderly with insurance and not totally comprehensive. Okay, I went in for just a plain cleaning! I’m very adamant about taking care of my teeth! I just had my teeth cleaned 6 months previously with an absolutely great dentist but had changed insurance that would pay more for a cap. BAD MISTAKE!

Horrible. Paid in full and they kept billing me and my insurance. Still can't believe emergency life saving surgery is cheaper and so is a complete burial is too. Has to be some regulations especially cleaning surgical procedures room in between patients. A tech came in during my procedure to pull out a device in the corner that still had a partially used iv bag and tubing connected. Pain is another issue. I kept raising my hand because I can feel some of the work. Did not believe the patient. Other states at least regulates heath safety. Have to wait a few more months to get Hep B, C and hiv testing.

I was in a desperate need to have an extraction. I was quoted a fee over the phone. After I arrived and paid the quoted amount, I was told before the extraction that I had to pay more - which doubled the price I initially was told I had to pay. Also, when I called them to convey my displeasure regarding my experience, I was simply told that I was told what I had to pay up front was a down payment for an emergency procedure - which differed from what actually transpired.

I do not recommend them, they do not know how to make dentures. I have been using an upper denture for over 40 years and this place does not know how to align the denture to my lower jaw, my bite is completely out of alignment. I paid for the most expensive denture, using my health insurance as well. Now I will have to have a denture made and pay full price for it. So beware, oh and by the way, the first denture was so bad that they redid them, I cannot chew my food properly now.

I was billed for items that were not included in my Treatment Plan/Financial Responsibility contract. I was charged $2,804.00 on a separate billing statement for something that was not on my treatment plan, that I was completely unaware of. I understand their "estimated insurance coverage" would not be accurate. But it wasn't a matter of insurance. This charge was not due to "changes in my treatment", or "upgraded procedures or materials". Plus, wouldn't they inform me that they would be adding this large amount of charges and explain why?! I've made many phone calls trying to resolve this issue. I was told by the Office Manager (after many unresolved calls) that it was an error & I would NOT be billed for this. Today, I received yet another bill, for the same item. This should not be legal! It's deceptive billing & very unfair. I only gave 2 stars because the dental assistant was very good & nice.

I am writing this review, because I just had a chance to compare services and I realize how terrible and scammish Aspen Dental is. My rating for them is minus 10. I had to leave my dental office that was great for me for close to 20 years, because insurance stopped covering them. So, I was in the search for a new one for myself and my husband.

I have been having trouble with my teeth for years so when I had a toothache I went and talked to the dentist and we agreed to pull all of my top teeth and I really trusted the dentist but now I’m not sure I made the right decision.

I had a disappointing experience with this dental office. The clinic was extremely busy, and it felt like the staff and dentist were rushing from one patient to the next and although they diagnosed me with Periodontal disease, I was never seen by a Periodontist because they were "really busy". This truly concerned me as It felt more like a sales pitch than a medical recommendation, which left me feeling uneasy about the motives behind the advice. While the office seemed modern and well-equipped, the overall experience felt impersonal and rushed. I believe dental care should be thorough, transparent, and tailored to the individual—not a one-size-fits-all approach. I won’t be returning. PS: I found a great dentist later that afternoon who did test me and did not agree with this office's diagnosis as all my scores were 3 and under.

This practice preys on individuals that don't know how to navigate insurance. Admittedly stated they double, triple charged us but were happy to take our money. They hung up on me, then tried to re-route our conversation and then finally stated because I had knowledge of the dental industry they would no longer speak with me. SHADY.

The dental work was great. No bill payment reminder is what has caused the issue. No one messaged a payment reminder but personal business told in front of others; which is wrong. I have paid on Care Credit. Wasn’t allowed to make an appointment for next week after I get paid as Receptionist, was too busy cutting me off. My oldest daughter recommended Aspen Dental to me.

Made multiple calls asking them to bill my insurance currently since I found their mistake but it’s been almost a year and they still haven’t fixed it. Now paying full bill instead of 20% of the bill.

I noticed their Ad for $299.00 uppers only and can't find 1 office that participates with this offer. VERY DECEPTIVE!!!! I am located in Fulton County New York. Is there ANY locations that participates?

If possible I would give zero star. So lousy job, They did my implants, they worse than regular denture, make me a pain when I eat so I have to remove when I'm eating, don't go there. Pay even few hundreds more, and don't buy expensive problems.

Aspen Dental takes great care of you and the staff is very caring. The young lady that took care of me was very nice and knows what she is doing. Sarah is a great person and takes great care of you .Very Professional.

0 if possible. I was billed for a comprehensive exam, a full radiograph of images and cone etc. I came in with an infected tooth and they knew I was having implants. They took 1 photo and one look at the tooth and would not pull it. They then tried to bill me 654 dollars for absolutely nothing. They did not bill insurance and are over billing for services not rendered. This is why health and dental has such a bad name. This is ABSOLUTELY FRAUD.

I would like to recommend the Dentist and her staff in the D'Iberville, Mississippi Aspen Dental Office for all they have done for me. I had received some Dentures from the Daytona Beach Aspen Dental Office and the lower dentures weren't snapping in correctly. I'm working in Biloxi, Mississippi, so I called the D'Iberville Aspen Dental Office, and they set up an appointment to fix my problem right away. Dr ** fixed the problem immediately and made sure that my Dentures fit me perfect. The office staff is really expectable. They are happy, remember your name and are really efficient. I would like to commend Dr ** for her professionalism and proficient work, Ashley and Kim (Dental Assistants) with helping me with adjusting my dentures and the receptionist with her kind demeanor. Fixing the lower snap-on dentures and the other work they did, adjusting the Dentures cost me nothing.

I ask for a scheduled dental appointment for my bridge. They gave me the time of said appointment and when I showed up, they said they'd fit me in, what happened to my dental appointment? Gentleman in the waiting room asked me what was going on and as we were talking, a troll from the back flew into a fit and forbid me to talk or she was going to call the police. So I left.

First I paid cash 1,300 dollars to pull 1 tooth yes 1 tooth. Then weeks after they send me a 310$ bill in the mail saying I still owe them so when I call to see why they say it's because my insurance didn't cover. WELL I PAID IN CASH 100 PERCENT OF THE BILL so how could I owe anything left over that insurance didn't cover. It's a hidden fee which is illegal in Louisiana. I tried to address the issue with the office and corporate office. They act like it's no big deal. Well hidden fees are a big deal. It's a crime so if Aspen dental wants these reviews removed I want this illegal bill gone and I do have paperwork to prove everything I'm saying. This is not out of spite. It's calling out thieves as far as I'm concerned.

Aspen in Hilliard, OH (suburban Columbus) tried adding as many services as they could, even though I scheduled specifically for a Cleaning. One of my older brothers has been my Dentist for 40+ yrs, but since I moved & he is 2 hrs away, I thought I'd try Aspen. They wouldn't even do the cleaning, said they wanted to refer me to a Specialist. I don't need a Specialist, I needed a Cleaning. I just had a couple of Implants put in & had an exam at that time. Their Business Plan is based on pushing as many services as they can; be aware- their top concern is REVENUE, NOT YOUR ORAL HEALTH.

My total estimated treatment plan was $33,898.00 with a $4,148.00 Insurance discount plus $2,500.00 Insurance coverage: my responsibility was to be $27,250.00. The end total I paid was $31,158.20. The so-called discounts never materialized. The biggest issue was the snap-on dentures were ill fitted and painful to wear. The dental assistant had no idea on how to resolve the issue. Bottom line was I went to a different dentist, and he resolved the issue within 2 visits at an additional cost. Be aware you will most likely be over billed for a poor-quality product.

After having to have my teeth pulled and to get dentures thinking Aspen was the right choice WELL it was NOT. I told them I could not read or write. They took advantage of that. The front desk person at that time was so mean to me that I hated to go in or call for anything if I had a problem. It was scheduled out two weeks, no matter what was wrong the girl out right did not like me and she showed it. A new receptionist started and treated me with the utmost respect. Her name is Diane. I love her to death but now I have an issue with a hole in my top plate that would be from manufacturer defect more than anything and I’m being told there is no warranty to that. I would have to pay to have it fixed. I don’t feel like I’ve been treated fairly from day one of going to Aspen Dental. I would NOT recommend them to anybody in fact anybody I talk to. I send them elsewhere and tell them not to go there. This is in Chillicothe, Ohio.

Do not go here!!!! Absolute worst experience of my life. It took a year to get my dentures. I have barely had them 6 months and a tooth fell out already.. Horrible, horrible, horrible. Do not go there.

On 10 26 2023 I had dentures put in after paying $11,000 in advance. They did not work that night. The bottoms fell out when I tried to eat. After Eight adjustments… Same result. Now 2 years later I have not had one meal without my teeth falling out. I have lost 60 pounds, have many physical issues like malnutrition, extreme weight loss, very extreme eczema, and anxiety, caused by Aspen Dental, supported and documented by my three doctors. I made many requests to the incompetent doctors and to the CEO and chief legal officer … They never answered one of them. They blocked my phone, and illegally dismissed me when I asked to have my teeth fixed … illegal because they did none of the seven ADA requirements for a dismissal. 

I was asked which toothpaste I wanted - fluoride or dry mouth? Then they splashed fluoride on my teeth. Not bothering to tell me they were charging $25.00 for the toothpaste and $53.00 for the fluoride - neither one covered by my insurance. I made three visits. I had at least an hour wait on the first two. On the third they put me in the chair, deadened my mouth and let me sit for an hour and a half. I cancelled any further appts on the way out. Also, my lips swelled up at least 1/2 an inch and remained swollen the next day. Never in my 70 years of getting filling have I had my lips swell up and be painful for a full day. Run. Don't walk....

The staff from the front desk all the way to the back were amazing. I met with the doctor several times and changed my mind repeatedly and they made all the accommodations that I requested. I did lots of research and I’m glad I trusted them with my dental care. I appreciate everyone of them.

Well I went in thinking I would get my bridge fixed. The Doctor said I needed all new stuff so she would not touch it. So I was set up for a appointment on a Saturday for financial discussion. I ended up getting 3000 credit. I decided I didn't want to use it unless it was necessary. So I put 1500 on my card after reviewing a treatment plan. At first I was quoted 6200. Then I told Amanda that I can't afford that she then left came back with she said the same plan but she cut the expensive cleaning off so now I was at a balance of around 620. Without using my approved credit. So when I went my appointment I was thinking I was getting extraction and a bridge only to see she had changed my plan to a denture.

Given evaluation and told 4 cavities along with some other work. Decided to get second opinion and ask 3 times for my X-rays that I paid for. Never got them but when I went to new dentist no cavities. Wow.

I had some implants done by this people. They failed. They actually fall down in about 3 months, they are willing to redo them but is over 2 years and just got postponed again, it’s a shame that I spent $20,000 and I get treated like this, this is in Livonia Michigan.

I had 2 teeth pulled at AMSTERDAM NY Aspen Dental, they refuses to remove my stitches which they are now getting infected. I called 4 times, they tell me we will get back to you. But never received a call from them. There services is horrible. Avoid them at all costs, they took my 2000.00 dollars but refuses to complete the services. So will consult a lawyer to start lawsuit.

I recently went to Aspen got my treatment plan and my out of pocket was $2500.00 which I paid all on my first visit. I was provided an electric toothbrush that was $199.00 out of pocket. They never asked if I wanted it or not. My third visit I was told the insurance denied my partial and I needed to pay another $1000.00. Upon calling my insurance company. They never requested a prior auth or submission of that claim. I’m requesting a refund for work that I didn’t complete due to their incompetence at the front desk. The work done was ok other than the dentist did chip the front tooth previously filled a week before getting 2 extractions. I was able to use a regular nail file to smooth it but I’m never going back period. Very sad.

Don't go there. They rip people off by saying they did a procedure they did not do. They are scammers. I wouldn't let them touch a dog much less a person. Then after paying on my bill for months, they gave it to a debt collector when I had 37 dollars left to pay. Do not ever trust this awful place. Should have no stars.

Would not recommend, the dentist doesn't listen at all one College drive. He states I need to remove 4 wisdom teeth, only have cracks in 2 with no pain or major issues. Then he recommends a bridge, I did my own research which is what I told him I'm would do and that's a no, I also repeated I didn't want to remove all or any of my wisdom teeth and they still wanted me to get an oral surgeon number. I refused. He still put down to remove all 4 of my wisdom teeth and I told the lady I didn't agree to that at all. Horrible experience.

(I tried to leave zero stars but won’t let you submit.) I was very excited to be new Aspen Dental patient after retiring from the military. Online scheduling was a snap and worked perfect with my schedule - that was the only good thing about the rest of my experience. I arrived early as I figured I’d have paperwork to do. I completed it and was still a few minutes early before my appointment time. I was seen 15 minutes after my scheduled time - even though a lot of staff were sitting up near reception and playing with an employee's child that they had brought to work.

Aspen Dental in Berlin, MD pulled a fast one! I've had United Dental coverage with them for more than a few years. Imagine my surprise when I got a call from the local Manager, Ra'Shiem **, asking that I pay in full when I come in for my upcoming teeth cleaning/exam, and that, upon my questioning, said I would then be reimbused by my insurance company. I did indeed receive a check afterwards - for about a quarter of the amount. United said it was because it was out of network - ???? I go back to the manager, who tells me his company had indeed contacted everyone that they dropped all insurance coverage.

Unfortunately, I have acquired debt for services rendered that were not necessary. Provider stated I had periodontal disease. This affected the price of a cleaning in Shelby office. Provider did not take recession measurements for each tooth and surmised that I had 11 level 5 recessions. I was in the chair from 2 pm until 5 pm, mostly waiting on the provider to return from seeing another patient. As a result of preparing a cracked tooth for a crown, my jaw was swollen and bruised for 2 weeks. He cut the inside of my cheek with the drill. He also stated I had a cavity.

I had dentures made about a month ago. They are very nice and staff was great. I wanted the top denture to show my teeth when I talk. Now it looks like the denture is receded and I have no denture in at all, makes my mouth look very strange. I told the dentist or man who made them and he said my original denture was too big but now the teeth are just too small which makes me look like a I have no top teeth. Other than that all was ok.. I wish he had listen to my wishes not much I can do now. Listen to your patients!

We called to get an emergency extraction for my wife. They confirmed emergency extraction and told us when to come in. We arrived 30 minutes early and completed paperwork. After she had been back there awhile we were told the 'doctor' wouldn't extract the tooth today and were 'given the business' on how they were going to send all their kids to Harvard after they were done with us.

If I could Aspen Dental 10 stars I would. Aspen Dental in Appleton Wi did for me in 2 1/2 weeks what my dentist could not do in almost 6 months and two attempts at upper dentures. The very poor fit, needing an adhesive and even then they would pop out when eating. Finally they agreed to refund my money and I went to Aspen Dental.

I am not sure if all Aspen Dental offices are run the same way, but this location in completely untrustworthy. Multiple issues occurred when I was treated at the Aspen Dental Hamilton OH. To begin with the dentist misread a xray. not until I had to demand my pain being addressed did they schedule me for another visit, This time it was a dentist from another office and that dentist determined I had another tooth that was causing the pain. This also affected my next appointment for extractions and partial denture..

Saw on Aspen Dental's website that they state they can try and repair a broken denture, mine broke so I was looking for a repair if only a temporary one, made an appointment and got a call the next day to get some more information, when I spoke with the representative they stated that they don't repair any dentures that isn't made by aspen dental, would have been great to know before I booked an appointment, you know like maybe it should be stated on the website....

I was wary about going to Aspen, due to their poor reputation, but did because of the ease of getting appointments quickly (Meadville, PA). Poor decision on my part. A female doctor removed the remnants of tooth, bone of two front teeth. This Dr. also tried to pressure me into procedures I do not need. A week after the procedure and receiving a partial for my two front teeth I was in immense pain. I assumed I possibly has dry socket. I called Aspen Meadville and they did get me right in. A male doctor informed the female Dr. neglected to remove all bone and the area was infected.

My husband had a new top plate made, the staff was friendly to begin with. The plate did not fit, it kept falling out of his mouth so we went back. They were not so friendly this time but they relined it. He still went back and told the dentist it wasn't working and needed a new denture made. He said there wasn't anything wrong with the one he had and he was yelling. I told them our contract stated that if we was not satisfied we could get it remade or our money returned. He continued yelling at us. Said we definitely was not getting our money back. Finally my husband told him he did not appreciate him yelling at us.

I hate that I had to give one star. I have the Aetna discount plan for which they said they accepted before the appointment. My husband and child went to 2 appointments for which they were turned away after long waits to be “verified“. A month later they never could complete an appointment and was suggested to get a credit card instead. Even though they knew we had a discount plan that they accepted. They said they were having problems with their new system. Got tired and finally moved on to another business. God awful place!

The office staff including the manager are not helpful at all, I've going here (71st & Memorial) for about 3 years. There was a crown build up done in 2024 and the bill is continuously sent to me and they state insurance hasn't paid. I verified with insurance and they stated they've never received a bill from this dental office? I conveyed the issue to the manager and she sounded like she could care less. She stated she was sending to the billing dept and they would submit electronically the way they do it. I offered to the manager that I had a fax for them to use and she corrected me that they submit electronically and they do not sway from that. I once again offered the fax and asked what could be done? She did not offer a solution or any type of mitigation because this bill was 1 year old.

They charged my mother for services that were not rendered, and to make matters worse: They sent the bill immediately to a financing company that wanted to charge her 37% interest. AND, they never billed the insurance. The insurance told us that all services were covered, but they never even received anything from Aspen Dental. Lastly, she needed dentures, a partial, and after several weeks, it still does not fit. I don't recommend this place. Don't go there.

Try to upsell you dental work you don't need and will not do the work you want until you do the upsell work. Total lack of care for the person that just wants to have a Teeth Cleaning, normal Teeth Cleaning not some expensive work you do not want.

I showed up for a cleaning and was told that I needed all this other work done. I said ok. They said, $2700 before they would clean my teeth. I'm sorry but who has $2700 just to get my teeth cleaned??? Called another office and boom, Three days later I got my teeth cleaned without all the extra bs. Please don't go there. They are a total rip off. All they want is your money. I wouldn't trust them with insurance.

The lack of transparency of the business office was not discovered until months after my initial visit. Continual inadequate explanations regarding slow healing, procedures, and costs, and significant issues with dental prosthetics provided. On several occasions I was forced to wait in an uncomfortable dental chair for hours with no one even checking on me. Instances when information regarding the treatment process were not made clear or apparent, staff would come and go not stating what to expect next. When signing treatment agreement I felt rushed, pressured to apply for credit to pay for a treatment that was entirely out of my affordability. Denture prices themselves, being reasonable, because that is all the refund you can possibly get returned with the money back guarantee, less the partials.

I was given a print out of the cost of the work to be done. After a year, I was sent a bill stating that I owed almost an additional $2,000.00. I called the main number and was treated like a criminal when asking about this billing. I am going to submit this to the BBB as well as the AG.

I would stay clear of Aspen Dental if at all possible. I recently went through having teeth pulled and got dentures only after going over what insurance would pay and what I would have to pay with care credit to make sure I could afford it as I am retired and on a fixed income. So after many questions and concerns which I was told by aspen's staff that they knew what insurance covered and did not because they wok with them every day and even showed me on paper what they paid so I applied for care credit and was approved.

Updated on 04/03/2026: I went to Aspen Dental in Selma Texas. I got the more expensive dentures. Teeth have fallen out of both top and bottom dentures. Calling the advocacy board is useless. They keep saying the issue has been resolved. I have heard nothing from this dental center, and nothing has been resolved. I don't know about other offices but I would suggest avoiding the one in Selma Texas.

I went for cleaning. They said I needed route planning. I didn't know what it was. Which is for people that have teeth that are rotting below the gum line which I did not have. They did. The route planning did not put the sealer in and now all my teeth are rotting at the bone. And there's nothing that dentists can do but remove them. Aspen Dental destroyed my mouth, destroyed my teeth and it caused me a great amount of pain. Stay away.

I had my teeth pulled and post put in 2 years ago. The dentist quit and left the job unfinished. The dentures are poorly made and I keep losing teeth. I have had 4 teeth fall out over the last 2 years. I have been passed from one place to another because of lack of staff. The last dentist was very good but the quality of material they use is the problem. I have worn dentures for years and never had this many problems. I purchased the top package so at least I have a few years left. But the way it's going, that will run out before my teeth.

I will never visit Aspen Dental again!! I was in pain before I visited and now I'm in even more pain, and incredibly frustrated by the unprofessionalism and poor customer service I received today. I made an appointment in the morning because I had an infection and had a tooth extracted. Their team prescribed two medications and as of the end of the day, CVS still has only received 1 of them. I called the office two hours after being seen and the front staff said they didn't send the medication, to give them an hour to check with the dr. I called back an hour and a half later and they said they were working on it. I called CVS to see if they received the order and again, they had not.

I talked to several Dental services in my area and decided on Aspen Dental in Springfield, Oregon. They were very informative on what was needed for me after X rays. The cost was upfront for every step. I needed a full upper denture and a bottom partial. The dentist, Lawson MCD, was very easy to talk to and answered all my concerns. He made the extractions with very little pain, making sure I was comfortable. I now have great looking teeth, my speech is much clearer, face fuller and hopefully I can try eating solids soon. Thank you Aspen Dental and Dr **, very much appreciated.

STAY AWAY!!! I had a disappointing experience with this dentist's office 8 months ago regarding insurance coverage, and yes, still dealing with it. Before scheduling my appointment, I made sure to confirm with them multiple times that they accepted my insurance. I confirmed again at the appointment and even afterward, just to be safe. However, a few hours after my visit, I received a call informing me that they were no longer in-network and that I was now responsible for the full cost of the service.

Was a very pleasant experience with Aspen Dental, the dentist and his assistant were excellent, made me feel real comfortable. Would highly recommend!! But the secretaries could use a little bit of training and customer service told me if I had any issues, I could come in and get it taken care of. I called today with issues with my teeth, told me they couldn’t get me in for three days, told them it was kind of emergency. Still wouldn’t help me. Now I have to cancel my plans because I’m in pain and discomfort but she seem to not care. Hopefully, this gets resolved and they get the proper training they need. Other than that, everything else was great!

They advertise walk in appts and emergency services but don't actually provide them... NO same day appts... ZERO.... The scheduling secretary apologized for the false advertising and misleading business practices.

I spent nearly $3000 out of my own pocket, not including the $$ this garage company collected. I have several crowns and build ups done. As of today, I've had two crowns fall out which btw they charge full price for replacing. I now have one of their crowns cracked/broken off. All with 1.5 years. They are cheap and you get what you get. Good luck, I'll NEVER go back to this company.

Aspen Dental in Augusta Maine. The staff including the financial lady are so rude and contradicting. They sent me to a debt collection for $390.00 and never sent me a bill. I called my insurance and my insurance covers it 100%, Aspen Dental didn't submit a claim and they said they did. Aspen is poorly run,they pressure you to get a care credit and don't give you time to think about your finances. They will not send or email a detailed quote for services. They say you have to go in person to the financial lady but you can't make an appointment with her. You have to call to see if she's in then go sit and wait to see if she will talk with you about their quote. You could sit and wait all day with taking the chance of her not talking to you. They are so unprofessional, won't give detailed quotes but charge a tremendous amount of money. They did with my husband and my brother. They do not like it when they are questioned about amounts.

The actual staff in the office were great on my first visit. After my visit I was taken to a room and was told that my care was going to cost over 2000.00 and wanted to know if I was able to cover this or if I wanted to finance it. It felt like I was buying a car. I got a second opinion from another dentist and he stated that I was improperly diagnosed and when I requested for my records to be sent from Aspen to my new dental office they have yet to complete this even though I have filled out paperwork etc and still nothing. I would not reccomend this company to no one!!! Worst experinace ever!!!!

Hello Nicole ** first I would like to thank you and your entire team for the wonderful experience at your office. Everyone was so kind, friendly, your office is a 10star. With have having not so pleasant experiences in the past myself and my daughter thank you all above and beyond entire staff. Nicole thank you so, so much for getting my daughter in very short time.

Tried this dental shop, not dental care winter 2024. For new (2) patients, we spent over $700 for overprice cleaning/x-ray treatments after insurance. This place is a 100% bait-and-switch dental sales operation, not dental healthcare! You’ve been warned in advance to stay away from this place.

Had an appointment, today for a FREE consult. I told them I would pay cash for services. When I made the appointment I told them I had NO INSURANCE! AVOID ASPEN DENTAL! I just received a message that my appointment was cancelled. I called and was told it is because I didn’t call back with my insurance information. Why do they need my insurance info for a free consult? Probably so they can bill my insurance! That and after seeing the reviews I’m extremely happy the appointment was cancelled!

I have been in a nightmare with Aspen Dental for 8 long months. I am currently, finally, seeing another dental practice. After all this time, I have no teeth. I am told that I need to have surgery and that without it, dentures will never fit me. I can’t even consult an oral surgeon for over 2 months and have lost 50 pounds because I cannot eat. I’m 71 years old.

Absolutely horrible service. Went in for an emergency tooth removal and was told they need to do an exam first then if and when I needed it they would book an appointment. Explained to her that it was an emergency I could not eat or sleep. They said sorry try the place down the road. Horrible service.

Very rude. Condescending. Extreme lack of empathy. Called to verify appointment. They insisted on getting all insurance info over phone. I told them I was running late, replied with, "You have plenty of time." Ended conversion with. MAGA "have a blessed day". This is an insult and usually all folks have the say when confronted with reason.

One star because I have to! I was first told about financing that ended up dropping my loan because the office in Charlottesville rescheduled me several times and I was never told about a deadline for the work. The new office manager realized this and tried to make things right. I was called and offered free partial and crown because this wasn’t my fault and they knew that. Now only to be in collections because their office clearly don’t know how to maintain anything correctly. To make matters worse, the crown is some lousy work. Do not go here. I truly FEEL like they run scams with the loan companies and office share a cut. Don’t go here if you don't want a bunch of stress And lies added to your life. I would meet Jesus before going back there again. Awful place.

I was given and paid the costs of my services, to be told they were incorrect after waiting 2 weeks and they expected more money. They also billed me and my insurance for services I did not receive. I tried to talk with the regional manager and she has stopped communicating with me. I will never use them again and strongly hope anyone who does, to go over EVERY charge in detail with staff BEFORE they accept any service. I was not informed of any part of my bill until after the services and did not understand what they charged me for. I only went in for partials and they talked me into a cleaning then they billed me for deep cleaning services they did not provide. They charged me over $1000 for cleaning my teeth which took 15 minutes. That isn’t even the cost of what they sent my insurance. I just had my teeth cleaned 5 months prior (by another dentist) and was only going to Aspen to get partials.

I had a horrible experience with the receptionist when I asked about my periodical teeth maintenance plan today. She did not listen to me at all and hang up my phone call while our conversation. She said go ahead to go other dentist if I want regular teeth maintenance!!

I thought I had found a good dentist to rely on at Aspen Dental but, unfortunately, I can no longer depend on him or his staff. My disappointment came when my personal dentist at this facility would not respond to a letter I sent addressed to him (Attention: Dr. **) to ask about a $633 charge, nor did any member of his staff respond (I actually sent two letters). I had spoken to someone in the office and she told me she would refile the claim. So I didn't pay immediately. Insurance denied it, which I knew it would, so I wanted to speak to Dr. ** about it. He never responded. When I turned up a couple of weeks later for my routine check-up, the staff denied my visit and told me I have to pay the charge before Dr. ** would see me again. Now, I always pay my bills, even if its on a payment plan, but I wanted to talk to Dr. ** about this particular charge because I was trying to avoid it.

Do Not go to these people. They will tell you lies and try and charge you for services you don't need. I believe they are just trying to rip you off. They are still billing me for services I had done over a year ago. They told me when I first went to them how much money it would be. I paid them in full and I am still being charged two times, for additional services over a year later.

So my wife got a set of dentures 2 yrs ago. We got the most expensive ones because of the 7 year warranty. They were like $8000. She had them done in High Point, NC so we a=have since moved and live in Denton now. Asheboro, NC is the closest to us. She went there cause a tooth fell out and needed a reline. Asheboro office would not honor the warranty and said she would have to pay or go back to High Point, NC for a warranty service... Is this place not a franchise? What if we lived in Florida would we have to go back to Aspen Dental there for service?? We are not happy and I will make sure everyone knows about this.

I went to Aspen Dental in Lexington SC. The staff is wonderful. I had to arrange for bottom dentures. Key & Megan were great. They made me feel very comfortable and in good hands with professionals. This is normally an awkward situation. But they were amazing.

I was away from home in a different state and had an infection in a failed dental crown. Contacted Aspen to be able to continue treatment when I returned to my home state in 4 days. The xray technician was wonderful. The dentist came in and immediately told me I needed three teeth pulled. With no compassion or warning it immediately triggered a full anxiety attack. I felt cornered, vulnerable, bewildered, and very obviously in shock as most people are not trained in how to handle medical anxiety attacks. I felt forced into accepting their word. I could not continue my first appointment in Sumter, SC I had to return to NY. when I did my friends and family begged me to see their dentists. I did. I will be losing no teeth. I do not have to go into considerable debt for unnecessary procedures. Please, do not let your loved ones go to Aspen Dental, they are truly a very dangerous "for profit" business.

I had severe tooth decay between my teeth that the only solution was to remove all my teeth (20) and replace them with dentures. On 27 Jan 2025, I visited Aspen Dental Yulee, Fl for a x-ray and dental exam. The dentist told me all my teeth had to be removed and agreed on dentures. After meeting with the dentist, I was told to see the business manager for the cost. The dental plan was over $12,000. I told the business manager that I could not afford that amount.

Aspen Dental here in Roseburg, Oregon has a outstanding Dentist, Dr. O. However, his staff not so much. Aspen Dental had billed the insurance company for a crown replacement. I paid the required co-pay and the work proceeded. A temporary crown was placed while the permanent crown was being designed and made. I was asked to come in when completed for the fitting. I was informed at the front desk by the manager of the office that I had owed an additional $98 due to an error in billing. I replied that I had agreed to my co-pay originally and now through an error on their part I was supposedly now obligated to pay the additional money.

They suck! They are disrespectful! They don't want you to advocate for yourself! They just want you to shut up while they rip you off! They lied, said the exam and xrays were free, but they refused to give them to me after stating they would. That was the only reason I decided to let them do the xrays and exam. I don't have a receipt or the paperwork for the xray or exam! Scam!!!

Run far and fast. It is a gyp shop. All I wanted was a cleaning. I understand that an exam is needed. They were just trying to get $1,500 cash out of me. I was told that if the dentist didn't do a $250+ deep cleaning (with insurance), the dentist could lose her license. I'm 66 y.o. and my dentist in SC has done regular cleanings and I was with him 10 years. I've never had a high blood pressure reading. I had one a few months before and one a month later. Perfect BP. I wasted my annual exam and 2 hours of my time that I will never get back. The x-rays were long, tedious and I'm sure expensive. The crock this dentist and business manager were trying to sell me is likened to a snake oil dealer. What a waste. I have no dog in your fight, so believe me when I run and run far and fast.

My husband and I went to get a cleaning, they came up with a bunch of “things needing to be done” well over 3000.00 out of pocket! Didn’t even clean our teeth and headed us directly over to finance!! Wanted us to sign paperwork right then or no work done! Found another Dentist and cleaned our teeth and told us none of work that Aspen claimed need was NOT! As far as we are concerned ASPEN IS A SCAM FRANCHISE!

After two failed attempts at another facility, we received a tremendous gift out of the blue. Somehow, we contacted Dr. ** from Aspen Dental in Perrysburg, Ohio. He was able to review my medical records and said that he would perform the procedure. The appointment was made, and he took care of everything, just as he had said. I knew it would be a complicated procedure because my teeth had gotten so bad; maybe that is why the others turned us away. He was with me for five hours, not rushing, not getting frustrated, nothing but kindness. Sometimes, it is easy to lose faith in people. It is also a great feeling when someone great comes along with an incredible act of kindness to remind us that great people are still out there. To ** and his staff, my entire family, thank you for your compassion and care. Martin **

Dr ** extracted all my teeth, it was over quick with no pain. There technician did great Making my permanent dentures. I went there for an adjustment on my upper dentures and I am very pleased with how they fit me great team.

Aspen Dental is the BOILER ROOM of dentistry. They're a corrupt criminal enterprise. They're evil and incompetent. There's no way an honest dentist would ever work for this crime syndicate. STAY FAR AWAY. You've been warned.

I went in needing a filling. After X-rays they said I needed gum work which was $2500. They would NOT do the filling without gum work. This was NOT determined by the dentist of anyone looking at my teeth. After seen these reviews, I feel certain that I dodged a bullet by refusing.

This place is the most arrogant place I have ever visited, everyone from their top staff at corporate to the office manager in the Okemos office. I had so much dental work to be performed and they think they are entitled to payment before procedures are even scheduled. I spoke with some woman from Corporate and she was just as arrogant as the office manager. All my procedures have been cancelled and I will never do business with them ever again and neither will any of my family or friends. If anyone is thinking of doing business I would reconsider with another dental company. Not sure how they can stay in business, it's not like they have good pricing or anything.

I went in for a procedure. Was told it would be $4700. I told them I only had $1000 in insurance. 3 times I told them this. They said that is what the total cost would be. So I paid 4700 in cash. A month after the procedure I get a bill for $2583. When I called they tell me my insurance only covered a $1000 dollars. I tried to explain what they told me. They pretty much said, "Too bad." They are liars and crooks. They lie to you to get you in the chair.

It's been awful. They made my immediate too big the literal teeth. Refuse to remake them then say I'm not entitled to the money back guarantee. They're rude and disgusting people in the Beckley office. I dread seeing what my permanent teeth will look like. I had to give them one star.

I had some dental problems recently, on their website it states they do emergency dental work, I booked an appointment, when I showed up I filled out the usual paperwork. The dentist looked in my mouth. Said I needed X-rays according to them meanwhile I'm writhing in pain. They didn’t do a damn thing. All they were interested in was selling me dentures, I'm thinking 10,000 maybe, $54,000 they wanted, I don’t have anything bad just a couple teeth that need fixing, stay as far away from these thieves as you possibly can, I'm surprised it's not a nationwide lawsuit they have going against them. Somebody needs to do something.

I paid 500.00 dollars extra to whiten my teeth and my bridge came looking off white and with metal showing at the gum line. The dentist said “Oh that’s how they make them”. I am very disappointed after spending over 3 thousand dollars.

Today, April 18, 2025, I had a dental appointment at one of Aspen Dental in Ocala, Florida. They are crooks and unethical. I don't see how they continue to operate. Insurance companies should not have them listed as a provider. Stay away!!!! from Aspen Dental.

Beware. Overcharging. Stay away. If I could put a 0 I would. Didn’t even get my receipt from them nor a computer print out on what I was being charged. Called them and was lied to over the phone. 100.16 dollars a tooth for antibiotics which I already had at home. Please stay away and the bbb has so many complaints on them.

I was shocked total cost Aspen dental partial plate was going to cost. Customer service was ok. I Sadly mistaken. Overall service wasn't my problem after 6 months to find out I need another plate to fit.

What a great place! Who doesn't "dislike" the dentist right? Well they changed that game! After a great experience getting full dentures with implants,, well as great as that can be right?~ But it's no one's fault but my own. A year after all this, I had a crack in my upper denture. "Aspen in Sterling hts. Totally stood behind their work, They made me new ones, Better than the last & Fit them in perfectly! "Free of charge"!! The old saying is,, A warranty is only as good as the "guy/place" giving it, Well they have proven beyond all doubts! "They are the real deal!" Please trust this! It's a beautiful thing doing business with honest people! THANK YOU!

My overall mouth health has improved dramatically from the care I received from the North Kingston office! Tysvm! Sharon is very professional, and you can tell she cares. I feel like I can smile confidently in pictures again!

Wilkes Barre PA location: I went in for a scheduled filling, and an assistant, not a dentist, filled my tooth. It felt large and uncomfortable. Dr. ** said it needed to be redone and fixed it. Next, I needed a mouth guard. The assistant placed the tray in my mouth but held it in her hand the whole time with a fully outstretched arm which she kept moving as she looked away tapping on her phone repeatedly. After exactly one minute, (which she timed) she removed the tray, which wasn’t set. This happened four times, and it was still wet on the last try. At this point I was frustrated but still said nothing.

Broke a tooth and was looking for immediate care. Aspen Dental advertised "EMERGENCY CARE". My wife called and was told they would pull the tooth. Got an appointment for the next morning. Two and half hours later and every possible high-tech test possible along with a "7 THOUSAND DOLLAR PLAN" THEY SENT ME HOME. THEY DID NOTHING!!. They required a $100 dollar deposit to secure an appointment for the following morning. KEEP IN MIND THIS IS NOW 2 DAYS WITH A BROKEN TOOTH!! The next day, more tests, they sat me down, NUMBED MY MOUTH, took my blood pressure MULTIPLE TIMES, and informed me they couldn't work on me because my bp was high!! They managed to use every possible penny from our insurance benefits FOR THE YEAR, with NO treatment. Plus out of pocket money.

I went in for a cleaning. First visit, new insurance. They did x-rays and insisted they needed to pull all my teeth and give me dentures. I was shocked. I have receding gums but no problems with my teeth. They were very pushy..."do it today". I said I'd get a second opinion. I tried to look up the doctor online and couldn't find her. There was a male doctor with the same last name, I think that was a scam. They just wanted to sell dentures. I went to U of M, and they said my teeth were probably fine for another 10 years.

Google Aspen dental class action lawsuit or lawsuits. Two crowns, cant chew right, and in pain, going to a real dentist. Also the fair estimate is not even close. save yourself the trouble and find any else but aspen dental. I was warned but didn't do my homework. You have been warned.

SCAM artists, not healthcare!! "Yes we take your insurance" ... but they take you in the office after showing you the xrays-- and this is BUYER BEWARE time - inform me it will cost $1800 to deep clean my teeth. Wait, only $750 then... My insurance covers cleaning at 100 percent!! Not one cavity, but I need a deep cleaning?!? I bet everyone does.

Sad how I had 2 cleanings 6 months apart! Both times quick, and out the door! Also want to state I'm new to Aspen, they assured me they take my ins. 1st cleaning I was told I used up my ins for the year, 2nd they told me my ins won't pay and I'm liable for, so called my ins, and I'm not in their network, totally scammed by these people!!! Sad.

I wish I read all of the reviews before I came to this horrible dental office. If I could put 0 stars I would! I got all of my wisdom teeth taken out about year ago. Before the procedure was started I spoke to the lady who dealt with all of the billing. She assured me that my insurance would only pay a certain amount and that I can pay the rest via credit card. I've been paying this bill on time every month for a year now. Now they're saying that I OWE them an additional $600! I was never given a phone call, or an email, and no one said anything to me in person when I came for my cleanings! This place only cares about money NOT the patients! I don't recommend coming to this place!

This practice is not focused on the patient. I came for a cleaning, and they did everything but. After two hours, they took more X-rays than necessary, gave me this long extensive treatment plan and didn't even do what I scheduled the appointment for. I've been calling the last three months to schedule appointments, left multiple messages; even called corporate and they will to return my calls. I can't go to another dentist because Aspen used all my allowance on X-rays, but Aspen does not provide customer service. I hate this practice and wish I never went to there. My insurance paid them and now I can't even get a cleaning because they won't respond to my messages trying to make an appointment. I don't care how busy, it should not take three months to return a message. If they are that busy stop, taking new patients overloading the practice. How do you run a busy not able to return a call for an appointment. They just don't show compassion at all.

I would give anything if I would’ve read the reviews for Aspen dental. I had all my teeth extracted there and they gave me my dentures. Those dentures are like big horse teeth. They are huge. They do not fit in my mouth. I just called again and asked them if they could please Shave them down or do something to make them fit and they said it will be over a week before I could bring them in and they could shave some off. I explained to them I have no teeth to wear and she did not care. She said it’s still going to be over a week Before you can come back but yet their website says you can get same-day service. It’s not true. Nothing they tell you it’s true.

Existing patients have to wait months to get an appointment, but new customers are scheduled quickly. I had an appointment for cleaning my teeth. They called and cancelled. I called back to re-schedule and they could not re-book me for 4 months. I will not do business with them ever again.

The worst. A total Scam. I went for a toothache and to have a tooth pulled and they wasted over 1.5 hours with all other nonsense then wanted $9,000.00 plus for work and never even discussed the toothache. THEY DID NOT GIVE A DAMN. JUST CONCERNED WITH "MONEY" MONEY MONEY.

The worst experience I have ever had! I got my top teeth extracted due to medical reasons and was given immediate dentures. I had a couple readjustments that went ok. I was having some right jaw pain went in to hopefully fix the issue. The girl shaved all the back teeth down saying my bite was off which made my jaw pain worse! I can barely keep the denture in my mouth. I go get fitted for my permanent denture which I thought would go great because the actual dentist was doing the wax try in. I explained to her I wanted them to mimic my immediate denture teeth size and color. First try in the denture was too big for my mouth only issue. She didn’t need second mode. On the second wax try in teeth size and color changed and the denture is still too big.

Went to Delaware Ohio, the only professional on the staff is Logan, Nick would not take the time to talk to me, he gave a price to my husband, but when he got the total it was not the same as quoted, we have a $1000 from our insurance, we wrote a total of 3000 up to yesterday and then we finished up to almost 5000 yesterday, it is not the care that the front office is all about. It's money, money, money. I was going to have my dentures done there, that is why we purchased the Aspen Dental plan, the commercial on TV is fraudulent, the whole place is totally fraudulent, in my opinion Nick needs to be fired and a professional needs to take his place. I would not recommend Aspen Dental in Delaware Ohio to anyone, simply for the staff in the front office.

I am not happy with my experience at Aspen Dental, I guess if you don't mind seeing multiple dentist over your procedure, calling and leaving multiple voicemail (this has happened not just a time or two, but multiple times). Also I don't know why they give you a estimate of your cost after insurance pays, because it has never been right, and had to pay more than estimated out of pocket, which sure adds up and not money I have to spend, it's very, very frustrating.

BEWARE! Demand payment up front for a "treatment" plan with a bad faith "contract" that is not based on the insurance plan. Claim patient responsibility for anything they then double bill, refuse to file insurance properly, They refuse lawful refund of pilfered funds, refuse warranty service, refuse emergency service, refuse records, change appointments without notice... All while pretending patients are Karenesque if they even ask a question or try to gain any understanding! BRIAN, ** claimed to have power to do anything he wanted over a dozen times in a single call! Gaslighting patients! 2 year nightmare! (EVERYTHING HERE CAN BE PROVEN as I had to start recording everything when the started threatening me!)

I am extremely disappointed with my experience at this dental office. Six years ago, during the height of COVID, I was supposedly diagnosed with periodontal disease and was denied a routine cleaning covered by my insurance. Instead, they insisted I needed a deep cleaning, which was not covered and would cost me around $1,000.

I have been going to Aspen Dental for a few years, I got my last set of dentures through them - not cheap. I went back to get them to fit right and they never did. I can't wear them and haven't been able to for a couple of years. I am so angry about not having teeth and them not helping me. I wouldn't recommend Aspen Dental to anyone. Find somewhere else to go.

If I could give zero stars, I would. My experience with Aspen Dental in Olean was nothing short of a complete waste of time and an obvious money grab. I originally scheduled an appointment months ago to have a filling replaced. The soonest they could get me in was six weeks out, which was frustrating but understandable. However, two weeks before my appointment, they canceled on me. I rescheduled—this time for two fillings—and waited another three weeks for that appointment. When I finally arrived, the hygienist informed me they would only be doing ONE filling—something they conveniently failed to mention when I made the appointment. I explained that I needed both fillings replaced, and they were right next to each other. She left the room, came back, and took an unnecessary X-ray, which felt like a stall tactic.

Jenee **and Cassidy at the Atlantic Blvd West Jacksonville, FL location, made my day! They are very professional and very personal. They answered all my questions and followed up with all my questions. Just wanted to send a shout out these 2 awesome employees.

After being treated by Aspen, the hygienist Cassandra was great. Office staff was great also until I met Alexis in billing. what a bad attitude and very nasty. Roxanne was great also. What a shame this person is the cause of me going elsewhere, which she suggested a detriment to aspen; she should a job suited to her personality.

I am writing to share my ongoing frustration with Aspen Dental regarding my experience and the lack of resolution I have encountered. Despite reaching out multiple times, I have only heard back from a regional manager, and even then, there has been no further communication or sign of a refund for the services I was unhappy with. In an effort to seek accountability, I reported my concerns to the Better Business Bureau (BBB), only to find that Aspen Dental's response included the wrong person’s name. This level of oversight is truly disappointing and reflects a lack of attention to detail and customer care.

I have had an ongoing issue with Aspen Dental billing. They made double charges on my Credit card. I have been trying to work with them and submitting the documentation- showing their billing errors. The office manager does not want to admit an error- I have spoken to corporate three or more times- Went over with them the charges and what my insurance says my cost is. Each time corporate sees the error and attempts to get local office to put refunds in but, she refuses.

My husband surgery was horrific at Aspen Dental in Flint, Michigan. The surgeon ended up on my husband's chest pulling his teeth out. Then after I told the doctor and the nurse it takes him a bit to wake up after anesthesia the doctors pulled my husband from the dentist chair by his back of ears and jaw and told him he was taking too long and it was time for him to go. The blood was gushing out of his mouth. I took him back about an hour after his surgery, they said there was no reason on why there was so much blood.

Aspen Dental made my dentures 8 months ago and they haven't been right since. You see a different tech every time you go there and they all have different ideas. Now they are going to remake them because they fall out of my mouth. I'm almost to the one year mark trying to get dentures that fit and work properly.

ASPEN DENTAL. An absolute dental service that actually is a reject pile for surgeons and techs that can't get a job anywhere else! 3 years after an abysmal work for 1200.00. I saved $10,000 dollars. Based on the owner's estimate at Aspen Brockton, Mass Westgate Drive. I am disabled so in spite of infections and pain I endured to save my funds and waited. They made a deal for 2 dentures, 4 screws each and removal of 9-11 pieces of what was left of my teeth. No x rays were taken. "I found that odd" as it had been 3 years from the last? The story and issues are long so I will cut it down to this: 45 days after paying 4700.00 of the 9700.00 total price I show up to scheduled appt. They demand another 4,000 before starting.

For the Brighton, MI office. Oral surgery with sedation to remove lower implants- $3,000... What a nightmare this has been! My sister was barely awake and was bleeding profusely when they dumped her into my car post surgery. 2 hours later, her neck was so swollen she couldn't swallow. Calling the office multiple times, no answer!! I will post updates as possible but beware, this is not a safe or professional/experienced dental practice!!!

Re: Virginia Beach, VA Aspen Dental: The receptionist was pleasant, friendly, and helpful (when the phone wasn't ringing). The x-ray technician was efficient and good. The dental hygienist was friendly, attentive, and very good at her job. An individual who acted as a sort of administrator/sales associate seemed unfamiliar with their fancy new x-ray equipment regarding an elected procedure. Oh well, I didn't need it. My real issue is with whoever submits requests for prior approval to the insurance. Insurance companies today are fastidious with regard to billing details. This location at Aspen Dental seemed incapable of correctly submitting these requests. After repeated time-wasting calls to both my insurance and Aspen Dental I twice wrote the local dentist, Dr. **.

My husband got top dentures here and he lost 7 teeth because they don't make them correctly! Finally they gave him a new top denture and 2 years later it completely disintegrated, The whole side cracked, some teeth and part of the "gum" broke off and wires were exposed! Since they went by the original date for the first set, they won't do anything!!! FUMING! WAY OVERPRICED ALSO!!!

I went for a crown. I was told I needed 2. I was told a cleaning and 2 crowns 2700 out of pocket. Then found out couldn't do a crown on one had to pull it. They pulled it. Had problems. Would give anything for pain. Then charged the same 2700 to insurance and finance company. Complete rip off. I was told it would be hundreds less for work done because I didn't have 2 crowns. RIP OFF!!!!

This is the biggest money scamming company I have ever experienced. Ask around to your friends before going! After I was screwed, I asked around and all of my friends had been financially screwed by them as well. They will con you into signing up for a credit card and then charge the credit card in full for services they have not performed and tell you that PRE-Billing is their standard practice. DON'T GO!!

I have had a nightmare experience at this office. 1. They charged me for services that I never asked for and they never explained or discussed that these services are not covered, 2. I was left in pain for weeks with a fungal infection and ulcers unable to eat and finally I was seen by the Dentist who announced that I had a fungal infection and ulcers developed because of the unfit dentures. I lost 40 pounds unable to chew and eat. The personnel is very rude and aggressive and not client oriented. The office manager cancelled my treatment and appointments because I complained for the despicable service. Last place to be if you are looking for high quality, client oriented, compassionate place.

DO NOT GO! I just received a bill for $80 from services from 11/20/20024. I had a receipt that I paid. When I called, they told me the $80 due was from October of 2023. What??? I always went to the dentist every 6 months and paid at the time of service. I called back, hoping to find a smarter person to discuss this with and that person said I owed $230 from 2022. So the twice a year I've been there, I paid in full and now they are telling me I owe money from years ago. This is insane. They are turning it over to collections. What do I do???

Negative -10 stars, my husband back in 2012 was having dentures and teeth extracted, we had done sort of insurance but we ended up with care credit for the rest of the cost. Our original dentist was sick the day of extractions and putting temp dentures in, here’s the original problem, when our dentist was sick there was what we assumed was an oral surgeon since she was the only one dressed like that, they made me stay in waiting room, 2 1/2 hours later this dentist says she can’t remove the bottom teeth, I go back there they're blood pouring out of his mouth, I told her to put stitches in, her condescending we don’t do that, she was snickering with a tech in the hallway and I got mad steaming mad, grand traverse oral surgery did the bottom, took the surgeon 30 minutes with stitches to remove bottom teeth.

I walked in and it smelled of rotten blood like they had back up of their blood and biological waste. The staff is nice at first. The dentist comes in to greet you. Then very young women take her place and perform dental procedures like extractions and filings and you don’t see them anywhere in the office wall showing their titles or their credentials. They charged me nearly 7 grand for XRays, 3 extractions, 2 filings, a cleaning, temp dentures that never fit well. The teeth they supposedly filled still have the cavities very visible. During my cleaning the young lady was watching her podcast and causing major pain. During my fillings the assistant kept stabbing the under part of my tongue with the suction then having attitude when I flinched. I don’t even think any of them were licensed to perform any of these procedures.

Would not give me a price on a cap. Was told I had to come into the office and have it looked at. When I arrived at the office they made me give them $210 before they would even let me go in to be looked at. When I got into the chair they walked over and told me, "Yes. You need a new cap" and it was $1500. I called my dentist at home and got a price of $889 for a replacement. I flew home and had it replaced cheaper even with the airfare. If you are from out of town stay clear of this dentist.

Terrible. Charged 1600.00 for a "Deep cleaning" I didn't need. Average St. Pete "deep Cleaning" price: $200. Then charges 32% interest for financing which they get entirely up-front even if the procedure lasts months, like an implant. Total Rip off.

We recently visited Aspen on 1/31/2025. Staff was okay. We had appointment to have a tooth extracted and was there over a hour and a half only to learn that it could not be done. This was after xrays was done and a suppose to be plan. My complaint is that with the right question asked it should have been told to us with about 30 minutes that the procedure could not be done. We learned that because he had dialysis today and not getting information from his doctor if there are any risk only a hour and a half later that the tooth would not be extracted. Yet it took no time for us to get the cost and they would help us with a plan for it if we could not pay. Well we happy to hear that but we were there for a procedure which could not be done after an hour and a half of wasted time. Not sure if I would return there after this. Need improvement of time in giving diagnosis.

Cape Coral office - Beware! They bait you with one price and months later, bill you for more money. They practice a bait-and-switch game, and the company doesn't respond to your complaints. People write negative reviews to warn customers of this company's practices. Months after getting service, they billed me for an insurance "discount", not a benefit, that the insurance company claimed, they don't offer any such discount, They also billed me for a "new patient" free service that they claimed to offer at the time of service. Terrible company!

0 stars, Brought me in with a quote of 950 for dentures Top only then. They do moles of teeth and then next appt. "O you want white teeth? That's 1289.0." Ok little more than where I got my last pair, Well ok Kind of committed at this point. They have done work already. Next appt come in. Right away, "Pay us now!" 1543.95 with a charge of $590 which I have no idea for, call them and get the runaround. Kind see what's going on, Bumped me over $590 for what? I only know I was ripped-off.

What a bunch of crooks! Watch your billing very close! And don’t pay cash!!!! If you do don’t lose the receipt like I did! They ripped me off years ago for hundreds. Now on a repair that didn't last I paid cash and they ripped me off again. I paid 145 dollars to repair my denture. They said insurance wouldn’t cover any. The tooth kept falling out. So I went and told them I wanted my money back. And also another receipt. They actually charged my insurance also! When they said they didn’t and I paid the whole repair in cash! Freaking clowns. So after years ago and now… they have gotten me for a grand at least. And my insurance for who knows how much! Buyer beware!!!!

Well my son's appointment was for 11 and it's now 12:18. Reason...everyone is different coming off anesthesia. Well they've had plenty of time if you don't over book. It shouldn't be problem. NOT IMPRESSED so far. 🙄

I made an appointment over a week ago. The gentleman reviewed everything with me. Now I come in and they tell me that I don't have an appointment. The big deal here is that I have lost a partial I have not been eating anything but very soft food or liquid for a week and I'm afraid of getting an infection in my mouth where the tooth is gone! I come in upon arrival early and they tell me that I do not have an appointment. This is absolutely ridiculous and so unfair to the patient who has been waiting for a week to get in to get them to try to fix my tooth. This company I will never come back to and I will never say anything good about them. Everything and anyone that I can make contact with it will not be nice what I'm going to say.

Scheduled an appointment for a dental exam and x-rays. I'm having a left hip replaced and the surgeon recommended I get an exam to make sure there were no hidden abscesses. It's been 33 years since I've seen a dentist because the last one I saw caused two molars to shatter after replacing fillings. I've had the broken teeth for over 30 years with no issues and during that time have had 7 different surgeries, including my right hip replacement less than a year ago. The dentist was very condescending with me and told me he would not clear me for surgery until I had the retained root tips removed from the broken teeth. Mind you, they never hurt, have been that way over 30 years and were never an issue before.

I have been trying to correct my account that I went in person to the Sebring, Fl. office on 11/18/24 to pay and I am getting past due bill, emails and texts. Corporate advised that it can take up to 90 days to resolve. Meanwhile, I paid my bill on time and getting punished for incompetence. Will never go back to Aspen.

Quincy Ill. Roughly 6 months ago my dog ate my denture.. so I go to this place.... I was NOT happy with my denture.. I looked at the tech and said.."This ain't my smile"... "It's a smile but it ain't my smile". Tech said "It looks nice". I replied "It's not bad but it ain't mine".. I pull out my phone and find a picture from a few weeks and showed the tech.. her eyes got big and she said ."Whoa, you're right". She said "The dentist will be right in". The dentist showed up..I explained to her that this wasn't my smile.. She acted almost offended that I even had the nerve to say anything to her about it.. The dentist looked at me and said "In short you're stuck with those". And walked out the room.. I looked at the tech. She looked at me eye wide-open.. I was gonna give these new teeth a chance... So here I am 6months later.. and I'm disgusted with this smile Im stuck with "In short".. Very unprofessional...

As a snowbird, my 6 month checkup had to be in FL. Confirmed insurance information with Aspen Dental and scheduled a routine checkup and cleaning. They will not provide a general cleaning if you do not follow their "treatment plan". The estimate for mine was $2800 with additional visits required every 3 months. I declined.

I had a terrible experience at Aspen Dental in Fall River, MA and want to warn others. I scheduled a routine cleaning after confirming my insurance was accepted, but when I arrived, they refused to do the cleaning and instead pushed me into unnecessary, expensive procedures.

I can’t say enough good things about this practice. I have severe dental anxiety and every single person I encountered during my two visits did their best to make me feel at ease. I was greeted with a warm smile upon my arrival and after sharing that I have dental anxiety, it was clear every effort was made to help me feel as comfortable as possible. One terrible periodontist ruined me for dentistry decades ago but every positive dental experience helps me get a little closer to trusting again and the wonderful folks at Murfreesboro Aspen Dental helped me take one step forward in that direction. I’m grateful to them for listening and I would highly recommend them to anyone, especially those with dental anxiety.

I needed a pre-surgery release from my dentist before having a knee replacement. They said I had some gum disease and needed a deep scaling. Finance person “ran” my insurance and said all it $269 of the $1000+ would be covered. I paid the $269. Did the work. Now I’m getting a bill for $700. When I called they said that the estimate they provided noted the actual cost might be different. They said I should call my insurance company. I see scam! I’m Going to calll and see if they even verified the coverage! Buyer beware.

I had to go back three times and they still didn't get it right. Loose fit, front teeth way off center, bottom piece kept slipping off even with adhesive. I asked for a refund and was denied. Said I waited too long. That's because I had to keep going back. Think twice before going to this place.

This review is being made for the Chandler Blvd office in Chandler, AZ; I had some inflammation in the upper gums as a result of a bacterial infection caused by a decayed tooth; Dr. Nidhi ** prescribed **- an antibiotic- that eliminated not only the inflammation but the pain as well; she also gave patient advise on extracting that tooth to prevent further issues; I know a lot about antibiotics and pain relievers, she expanded my knowledge even further; she is great, and so are the girls working the front office, Thank you, Eric

I can't complain about the staff, all very friendly.... I've been wearing dentures for 20 plus years. I went in for a new set in October. When I finally got them right before christmas, I was so disappointed. I gave them an honest try, went back a week later for adjustment and the underbite they made me have they claimed that was my fault stating "I was bringing my jaw forward"? Don't think I can help how I've been closing my mouth for 60 years!!

They did the complete deep scale scam you read about in most reviews, I also had 4 small fillings in front from teeth rubbing. Not real fillings just a little paste on the backside. All guaranteed, they said, I went in to have one filled that fell out, they said it wasn’t covered under warranty anymore, and billed me after they filled it, after the fact, originally I had 4 appointments for deep scaling. I went to three appointments but ironically they called me back in for another deep scaling just one month after my last appointment and my gums were still swollen and tender, I said it’s too soon, they said it’s ok, I refused, and didn’t go back until the superficial filling fell out. They were damaging my gums. They never cleaned my teeth as I wanted only cleaning below the gums.