Aspen Dental Reviews

The lack of transparency of the business office was not discovered until months after my initial visit. Continual inadequate explanations regarding slow healing, procedures, and costs, and significant issues with dental prosthetics provided. On several occasions I was forced to wait in an uncomfortable dental chair for hours with no one even checking on me. Instances when information regarding the treatment process were not made clear or apparent, staff would come and go not stating what to expect next. When signing treatment agreement I felt rushed, pressured to apply for credit to pay for a treatment that was entirely out of my affordability. Denture prices themselves, being reasonable, because that is all the refund you can possibly get returned with the money back guarantee, less the partials.

I was given a print out of the cost of the work to be done. After a year, I was sent a bill stating that I owed almost an additional $2,000.00. I called the main number and was treated like a criminal when asking about this billing. I am going to submit this to the BBB as well as the AG.

I would stay clear of Aspen Dental if at all possible. I recently went through having teeth pulled and got dentures only after going over what insurance would pay and what I would have to pay with care credit to make sure I could afford it as I am retired and on a fixed income. So after many questions and concerns which I was told by aspen's staff that they knew what insurance covered and did not because they wok with them every day and even showed me on paper what they paid so I applied for care credit and was approved.

Updated on 04/03/2026: I went to Aspen Dental in Selma Texas. I got the more expensive dentures. Teeth have fallen out of both top and bottom dentures. Calling the advocacy board is useless. They keep saying the issue has been resolved. I have heard nothing from this dental center, and nothing has been resolved. I don't know about other offices but I would suggest avoiding the one in Selma Texas.

I went for cleaning. They said I needed route planning. I didn't know what it was. Which is for people that have teeth that are rotting below the gum line which I did not have. They did. The route planning did not put the sealer in and now all my teeth are rotting at the bone. And there's nothing that dentists can do but remove them. Aspen Dental destroyed my mouth, destroyed my teeth and it caused me a great amount of pain. Stay away.

I had my teeth pulled and post put in 2 years ago. The dentist quit and left the job unfinished. The dentures are poorly made and I keep losing teeth. I have had 4 teeth fall out over the last 2 years. I have been passed from one place to another because of lack of staff. The last dentist was very good but the quality of material they use is the problem. I have worn dentures for years and never had this many problems. I purchased the top package so at least I have a few years left. But the way it's going, that will run out before my teeth.

I will never visit Aspen Dental again!! I was in pain before I visited and now I'm in even more pain, and incredibly frustrated by the unprofessionalism and poor customer service I received today. I made an appointment in the morning because I had an infection and had a tooth extracted. Their team prescribed two medications and as of the end of the day, CVS still has only received 1 of them. I called the office two hours after being seen and the front staff said they didn't send the medication, to give them an hour to check with the dr. I called back an hour and a half later and they said they were working on it. I called CVS to see if they received the order and again, they had not.

I talked to several Dental services in my area and decided on Aspen Dental in Springfield, Oregon. They were very informative on what was needed for me after X rays. The cost was upfront for every step. I needed a full upper denture and a bottom partial. The dentist, Lawson MCD, was very easy to talk to and answered all my concerns. He made the extractions with very little pain, making sure I was comfortable. I now have great looking teeth, my speech is much clearer, face fuller and hopefully I can try eating solids soon. Thank you Aspen Dental and Dr **, very much appreciated.

STAY AWAY!!! I had a disappointing experience with this dentist's office 8 months ago regarding insurance coverage, and yes, still dealing with it. Before scheduling my appointment, I made sure to confirm with them multiple times that they accepted my insurance. I confirmed again at the appointment and even afterward, just to be safe. However, a few hours after my visit, I received a call informing me that they were no longer in-network and that I was now responsible for the full cost of the service.

Was a very pleasant experience with Aspen Dental, the dentist and his assistant were excellent, made me feel real comfortable. Would highly recommend!! But the secretaries could use a little bit of training and customer service told me if I had any issues, I could come in and get it taken care of. I called today with issues with my teeth, told me they couldn’t get me in for three days, told them it was kind of emergency. Still wouldn’t help me. Now I have to cancel my plans because I’m in pain and discomfort but she seem to not care. Hopefully, this gets resolved and they get the proper training they need. Other than that, everything else was great!

They advertise walk in appts and emergency services but don't actually provide them... NO same day appts... ZERO.... The scheduling secretary apologized for the false advertising and misleading business practices.

I spent nearly $3000 out of my own pocket, not including the $$ this garage company collected. I have several crowns and build ups done. As of today, I've had two crowns fall out which btw they charge full price for replacing. I now have one of their crowns cracked/broken off. All with 1.5 years. They are cheap and you get what you get. Good luck, I'll NEVER go back to this company.

Aspen Dental in Augusta Maine. The staff including the financial lady are so rude and contradicting. They sent me to a debt collection for $390.00 and never sent me a bill. I called my insurance and my insurance covers it 100%, Aspen Dental didn't submit a claim and they said they did. Aspen is poorly run,they pressure you to get a care credit and don't give you time to think about your finances. They will not send or email a detailed quote for services. They say you have to go in person to the financial lady but you can't make an appointment with her. You have to call to see if she's in then go sit and wait to see if she will talk with you about their quote. You could sit and wait all day with taking the chance of her not talking to you. They are so unprofessional, won't give detailed quotes but charge a tremendous amount of money. They did with my husband and my brother. They do not like it when they are questioned about amounts.

The actual staff in the office were great on my first visit. After my visit I was taken to a room and was told that my care was going to cost over 2000.00 and wanted to know if I was able to cover this or if I wanted to finance it. It felt like I was buying a car. I got a second opinion from another dentist and he stated that I was improperly diagnosed and when I requested for my records to be sent from Aspen to my new dental office they have yet to complete this even though I have filled out paperwork etc and still nothing. I would not reccomend this company to no one!!! Worst experinace ever!!!!

Hello Nicole ** first I would like to thank you and your entire team for the wonderful experience at your office. Everyone was so kind, friendly, your office is a 10star. With have having not so pleasant experiences in the past myself and my daughter thank you all above and beyond entire staff. Nicole thank you so, so much for getting my daughter in very short time.

Tried this dental shop, not dental care winter 2024. For new (2) patients, we spent over $700 for overprice cleaning/x-ray treatments after insurance. This place is a 100% bait-and-switch dental sales operation, not dental healthcare! You’ve been warned in advance to stay away from this place.

Had an appointment, today for a FREE consult. I told them I would pay cash for services. When I made the appointment I told them I had NO INSURANCE! AVOID ASPEN DENTAL! I just received a message that my appointment was cancelled. I called and was told it is because I didn’t call back with my insurance information. Why do they need my insurance info for a free consult? Probably so they can bill my insurance! That and after seeing the reviews I’m extremely happy the appointment was cancelled!

I have been in a nightmare with Aspen Dental for 8 long months. I am currently, finally, seeing another dental practice. After all this time, I have no teeth. I am told that I need to have surgery and that without it, dentures will never fit me. I can’t even consult an oral surgeon for over 2 months and have lost 50 pounds because I cannot eat. I’m 71 years old.

Absolutely horrible service. Went in for an emergency tooth removal and was told they need to do an exam first then if and when I needed it they would book an appointment. Explained to her that it was an emergency I could not eat or sleep. They said sorry try the place down the road. Horrible service.

Very rude. Condescending. Extreme lack of empathy. Called to verify appointment. They insisted on getting all insurance info over phone. I told them I was running late, replied with, "You have plenty of time." Ended conversion with. MAGA "have a blessed day". This is an insult and usually all folks have the say when confronted with reason.

One star because I have to! I was first told about financing that ended up dropping my loan because the office in Charlottesville rescheduled me several times and I was never told about a deadline for the work. The new office manager realized this and tried to make things right. I was called and offered free partial and crown because this wasn’t my fault and they knew that. Now only to be in collections because their office clearly don’t know how to maintain anything correctly. To make matters worse, the crown is some lousy work. Do not go here. I truly FEEL like they run scams with the loan companies and office share a cut. Don’t go here if you don't want a bunch of stress And lies added to your life. I would meet Jesus before going back there again. Awful place.

I was given and paid the costs of my services, to be told they were incorrect after waiting 2 weeks and they expected more money. They also billed me and my insurance for services I did not receive. I tried to talk with the regional manager and she has stopped communicating with me. I will never use them again and strongly hope anyone who does, to go over EVERY charge in detail with staff BEFORE they accept any service. I was not informed of any part of my bill until after the services and did not understand what they charged me for. I only went in for partials and they talked me into a cleaning then they billed me for deep cleaning services they did not provide. They charged me over $1000 for cleaning my teeth which took 15 minutes. That isn’t even the cost of what they sent my insurance. I just had my teeth cleaned 5 months prior (by another dentist) and was only going to Aspen to get partials.

I had a horrible experience with the receptionist when I asked about my periodical teeth maintenance plan today. She did not listen to me at all and hang up my phone call while our conversation. She said go ahead to go other dentist if I want regular teeth maintenance!!

I thought I had found a good dentist to rely on at Aspen Dental but, unfortunately, I can no longer depend on him or his staff. My disappointment came when my personal dentist at this facility would not respond to a letter I sent addressed to him (Attention: Dr. **) to ask about a $633 charge, nor did any member of his staff respond (I actually sent two letters). I had spoken to someone in the office and she told me she would refile the claim. So I didn't pay immediately. Insurance denied it, which I knew it would, so I wanted to speak to Dr. ** about it. He never responded. When I turned up a couple of weeks later for my routine check-up, the staff denied my visit and told me I have to pay the charge before Dr. ** would see me again. Now, I always pay my bills, even if its on a payment plan, but I wanted to talk to Dr. ** about this particular charge because I was trying to avoid it.

Do Not go to these people. They will tell you lies and try and charge you for services you don't need. I believe they are just trying to rip you off. They are still billing me for services I had done over a year ago. They told me when I first went to them how much money it would be. I paid them in full and I am still being charged two times, for additional services over a year later.

So my wife got a set of dentures 2 yrs ago. We got the most expensive ones because of the 7 year warranty. They were like $8000. She had them done in High Point, NC so we a=have since moved and live in Denton now. Asheboro, NC is the closest to us. She went there cause a tooth fell out and needed a reline. Asheboro office would not honor the warranty and said she would have to pay or go back to High Point, NC for a warranty service... Is this place not a franchise? What if we lived in Florida would we have to go back to Aspen Dental there for service?? We are not happy and I will make sure everyone knows about this.

I went to Aspen Dental in Lexington SC. The staff is wonderful. I had to arrange for bottom dentures. Key & Megan were great. They made me feel very comfortable and in good hands with professionals. This is normally an awkward situation. But they were amazing.

I was away from home in a different state and had an infection in a failed dental crown. Contacted Aspen to be able to continue treatment when I returned to my home state in 4 days. The xray technician was wonderful. The dentist came in and immediately told me I needed three teeth pulled. With no compassion or warning it immediately triggered a full anxiety attack. I felt cornered, vulnerable, bewildered, and very obviously in shock as most people are not trained in how to handle medical anxiety attacks. I felt forced into accepting their word. I could not continue my first appointment in Sumter, SC I had to return to NY. when I did my friends and family begged me to see their dentists. I did. I will be losing no teeth. I do not have to go into considerable debt for unnecessary procedures. Please, do not let your loved ones go to Aspen Dental, they are truly a very dangerous "for profit" business.

I had severe tooth decay between my teeth that the only solution was to remove all my teeth (20) and replace them with dentures. On 27 Jan 2025, I visited Aspen Dental Yulee, Fl for a x-ray and dental exam. The dentist told me all my teeth had to be removed and agreed on dentures. After meeting with the dentist, I was told to see the business manager for the cost. The dental plan was over $12,000. I told the business manager that I could not afford that amount.

Aspen Dental here in Roseburg, Oregon has a outstanding Dentist, Dr. O. However, his staff not so much. Aspen Dental had billed the insurance company for a crown replacement. I paid the required co-pay and the work proceeded. A temporary crown was placed while the permanent crown was being designed and made. I was asked to come in when completed for the fitting. I was informed at the front desk by the manager of the office that I had owed an additional $98 due to an error in billing. I replied that I had agreed to my co-pay originally and now through an error on their part I was supposedly now obligated to pay the additional money.

They suck! They are disrespectful! They don't want you to advocate for yourself! They just want you to shut up while they rip you off! They lied, said the exam and xrays were free, but they refused to give them to me after stating they would. That was the only reason I decided to let them do the xrays and exam. I don't have a receipt or the paperwork for the xray or exam! Scam!!!

Run far and fast. It is a gyp shop. All I wanted was a cleaning. I understand that an exam is needed. They were just trying to get $1,500 cash out of me. I was told that if the dentist didn't do a $250+ deep cleaning (with insurance), the dentist could lose her license. I'm 66 y.o. and my dentist in SC has done regular cleanings and I was with him 10 years. I've never had a high blood pressure reading. I had one a few months before and one a month later. Perfect BP. I wasted my annual exam and 2 hours of my time that I will never get back. The x-rays were long, tedious and I'm sure expensive. The crock this dentist and business manager were trying to sell me is likened to a snake oil dealer. What a waste. I have no dog in your fight, so believe me when I run and run far and fast.

My husband and I went to get a cleaning, they came up with a bunch of “things needing to be done” well over 3000.00 out of pocket! Didn’t even clean our teeth and headed us directly over to finance!! Wanted us to sign paperwork right then or no work done! Found another Dentist and cleaned our teeth and told us none of work that Aspen claimed need was NOT! As far as we are concerned ASPEN IS A SCAM FRANCHISE!

After two failed attempts at another facility, we received a tremendous gift out of the blue. Somehow, we contacted Dr. ** from Aspen Dental in Perrysburg, Ohio. He was able to review my medical records and said that he would perform the procedure. The appointment was made, and he took care of everything, just as he had said. I knew it would be a complicated procedure because my teeth had gotten so bad; maybe that is why the others turned us away. He was with me for five hours, not rushing, not getting frustrated, nothing but kindness. Sometimes, it is easy to lose faith in people. It is also a great feeling when someone great comes along with an incredible act of kindness to remind us that great people are still out there. To ** and his staff, my entire family, thank you for your compassion and care. Martin **

Dr ** extracted all my teeth, it was over quick with no pain. There technician did great Making my permanent dentures. I went there for an adjustment on my upper dentures and I am very pleased with how they fit me great team.

Aspen Dental is the BOILER ROOM of dentistry. They're a corrupt criminal enterprise. They're evil and incompetent. There's no way an honest dentist would ever work for this crime syndicate. STAY FAR AWAY. You've been warned.

I went in needing a filling. After X-rays they said I needed gum work which was $2500. They would NOT do the filling without gum work. This was NOT determined by the dentist of anyone looking at my teeth. After seen these reviews, I feel certain that I dodged a bullet by refusing.

This place is the most arrogant place I have ever visited, everyone from their top staff at corporate to the office manager in the Okemos office. I had so much dental work to be performed and they think they are entitled to payment before procedures are even scheduled. I spoke with some woman from Corporate and she was just as arrogant as the office manager. All my procedures have been cancelled and I will never do business with them ever again and neither will any of my family or friends. If anyone is thinking of doing business I would reconsider with another dental company. Not sure how they can stay in business, it's not like they have good pricing or anything.

I went in for a procedure. Was told it would be $4700. I told them I only had $1000 in insurance. 3 times I told them this. They said that is what the total cost would be. So I paid 4700 in cash. A month after the procedure I get a bill for $2583. When I called they tell me my insurance only covered a $1000 dollars. I tried to explain what they told me. They pretty much said, "Too bad." They are liars and crooks. They lie to you to get you in the chair.

It's been awful. They made my immediate too big the literal teeth. Refuse to remake them then say I'm not entitled to the money back guarantee. They're rude and disgusting people in the Beckley office. I dread seeing what my permanent teeth will look like. I had to give them one star.

I had some dental problems recently, on their website it states they do emergency dental work, I booked an appointment, when I showed up I filled out the usual paperwork. The dentist looked in my mouth. Said I needed X-rays according to them meanwhile I'm writhing in pain. They didn’t do a damn thing. All they were interested in was selling me dentures, I'm thinking 10,000 maybe, $54,000 they wanted, I don’t have anything bad just a couple teeth that need fixing, stay as far away from these thieves as you possibly can, I'm surprised it's not a nationwide lawsuit they have going against them. Somebody needs to do something.

I paid 500.00 dollars extra to whiten my teeth and my bridge came looking off white and with metal showing at the gum line. The dentist said “Oh that’s how they make them”. I am very disappointed after spending over 3 thousand dollars.

Today, April 18, 2025, I had a dental appointment at one of Aspen Dental in Ocala, Florida. They are crooks and unethical. I don't see how they continue to operate. Insurance companies should not have them listed as a provider. Stay away!!!! from Aspen Dental.

Beware. Overcharging. Stay away. If I could put a 0 I would. Didn’t even get my receipt from them nor a computer print out on what I was being charged. Called them and was lied to over the phone. 100.16 dollars a tooth for antibiotics which I already had at home. Please stay away and the bbb has so many complaints on them.

I was shocked total cost Aspen dental partial plate was going to cost. Customer service was ok. I Sadly mistaken. Overall service wasn't my problem after 6 months to find out I need another plate to fit.

What a great place! Who doesn't "dislike" the dentist right? Well they changed that game! After a great experience getting full dentures with implants,, well as great as that can be right?~ But it's no one's fault but my own. A year after all this, I had a crack in my upper denture. "Aspen in Sterling hts. Totally stood behind their work, They made me new ones, Better than the last & Fit them in perfectly! "Free of charge"!! The old saying is,, A warranty is only as good as the "guy/place" giving it, Well they have proven beyond all doubts! "They are the real deal!" Please trust this! It's a beautiful thing doing business with honest people! THANK YOU!

My overall mouth health has improved dramatically from the care I received from the North Kingston office! Tysvm! Sharon is very professional, and you can tell she cares. I feel like I can smile confidently in pictures again!

Wilkes Barre PA location: I went in for a scheduled filling, and an assistant, not a dentist, filled my tooth. It felt large and uncomfortable. Dr. ** said it needed to be redone and fixed it. Next, I needed a mouth guard. The assistant placed the tray in my mouth but held it in her hand the whole time with a fully outstretched arm which she kept moving as she looked away tapping on her phone repeatedly. After exactly one minute, (which she timed) she removed the tray, which wasn’t set. This happened four times, and it was still wet on the last try. At this point I was frustrated but still said nothing.

Broke a tooth and was looking for immediate care. Aspen Dental advertised "EMERGENCY CARE". My wife called and was told they would pull the tooth. Got an appointment for the next morning. Two and half hours later and every possible high-tech test possible along with a "7 THOUSAND DOLLAR PLAN" THEY SENT ME HOME. THEY DID NOTHING!!. They required a $100 dollar deposit to secure an appointment for the following morning. KEEP IN MIND THIS IS NOW 2 DAYS WITH A BROKEN TOOTH!! The next day, more tests, they sat me down, NUMBED MY MOUTH, took my blood pressure MULTIPLE TIMES, and informed me they couldn't work on me because my bp was high!! They managed to use every possible penny from our insurance benefits FOR THE YEAR, with NO treatment. Plus out of pocket money.

I went in for a cleaning. First visit, new insurance. They did x-rays and insisted they needed to pull all my teeth and give me dentures. I was shocked. I have receding gums but no problems with my teeth. They were very pushy..."do it today". I said I'd get a second opinion. I tried to look up the doctor online and couldn't find her. There was a male doctor with the same last name, I think that was a scam. They just wanted to sell dentures. I went to U of M, and they said my teeth were probably fine for another 10 years.

Google Aspen dental class action lawsuit or lawsuits. Two crowns, cant chew right, and in pain, going to a real dentist. Also the fair estimate is not even close. save yourself the trouble and find any else but aspen dental. I was warned but didn't do my homework. You have been warned.

SCAM artists, not healthcare!! "Yes we take your insurance" ... but they take you in the office after showing you the xrays-- and this is BUYER BEWARE time - inform me it will cost $1800 to deep clean my teeth. Wait, only $750 then... My insurance covers cleaning at 100 percent!! Not one cavity, but I need a deep cleaning?!? I bet everyone does.

Sad how I had 2 cleanings 6 months apart! Both times quick, and out the door! Also want to state I'm new to Aspen, they assured me they take my ins. 1st cleaning I was told I used up my ins for the year, 2nd they told me my ins won't pay and I'm liable for, so called my ins, and I'm not in their network, totally scammed by these people!!! Sad.

I wish I read all of the reviews before I came to this horrible dental office. If I could put 0 stars I would! I got all of my wisdom teeth taken out about year ago. Before the procedure was started I spoke to the lady who dealt with all of the billing. She assured me that my insurance would only pay a certain amount and that I can pay the rest via credit card. I've been paying this bill on time every month for a year now. Now they're saying that I OWE them an additional $600! I was never given a phone call, or an email, and no one said anything to me in person when I came for my cleanings! This place only cares about money NOT the patients! I don't recommend coming to this place!

This practice is not focused on the patient. I came for a cleaning, and they did everything but. After two hours, they took more X-rays than necessary, gave me this long extensive treatment plan and didn't even do what I scheduled the appointment for. I've been calling the last three months to schedule appointments, left multiple messages; even called corporate and they will to return my calls. I can't go to another dentist because Aspen used all my allowance on X-rays, but Aspen does not provide customer service. I hate this practice and wish I never went to there. My insurance paid them and now I can't even get a cleaning because they won't respond to my messages trying to make an appointment. I don't care how busy, it should not take three months to return a message. If they are that busy stop, taking new patients overloading the practice. How do you run a busy not able to return a call for an appointment. They just don't show compassion at all.

I would give anything if I would’ve read the reviews for Aspen dental. I had all my teeth extracted there and they gave me my dentures. Those dentures are like big horse teeth. They are huge. They do not fit in my mouth. I just called again and asked them if they could please Shave them down or do something to make them fit and they said it will be over a week before I could bring them in and they could shave some off. I explained to them I have no teeth to wear and she did not care. She said it’s still going to be over a week Before you can come back but yet their website says you can get same-day service. It’s not true. Nothing they tell you it’s true.

Existing patients have to wait months to get an appointment, but new customers are scheduled quickly. I had an appointment for cleaning my teeth. They called and cancelled. I called back to re-schedule and they could not re-book me for 4 months. I will not do business with them ever again.

The worst. A total Scam. I went for a toothache and to have a tooth pulled and they wasted over 1.5 hours with all other nonsense then wanted $9,000.00 plus for work and never even discussed the toothache. THEY DID NOT GIVE A DAMN. JUST CONCERNED WITH "MONEY" MONEY MONEY.

The worst experience I have ever had! I got my top teeth extracted due to medical reasons and was given immediate dentures. I had a couple readjustments that went ok. I was having some right jaw pain went in to hopefully fix the issue. The girl shaved all the back teeth down saying my bite was off which made my jaw pain worse! I can barely keep the denture in my mouth. I go get fitted for my permanent denture which I thought would go great because the actual dentist was doing the wax try in. I explained to her I wanted them to mimic my immediate denture teeth size and color. First try in the denture was too big for my mouth only issue. She didn’t need second mode. On the second wax try in teeth size and color changed and the denture is still too big.

Went to Delaware Ohio, the only professional on the staff is Logan, Nick would not take the time to talk to me, he gave a price to my husband, but when he got the total it was not the same as quoted, we have a $1000 from our insurance, we wrote a total of 3000 up to yesterday and then we finished up to almost 5000 yesterday, it is not the care that the front office is all about. It's money, money, money. I was going to have my dentures done there, that is why we purchased the Aspen Dental plan, the commercial on TV is fraudulent, the whole place is totally fraudulent, in my opinion Nick needs to be fired and a professional needs to take his place. I would not recommend Aspen Dental in Delaware Ohio to anyone, simply for the staff in the front office.

I am not happy with my experience at Aspen Dental, I guess if you don't mind seeing multiple dentist over your procedure, calling and leaving multiple voicemail (this has happened not just a time or two, but multiple times). Also I don't know why they give you a estimate of your cost after insurance pays, because it has never been right, and had to pay more than estimated out of pocket, which sure adds up and not money I have to spend, it's very, very frustrating.

BEWARE! Demand payment up front for a "treatment" plan with a bad faith "contract" that is not based on the insurance plan. Claim patient responsibility for anything they then double bill, refuse to file insurance properly, They refuse lawful refund of pilfered funds, refuse warranty service, refuse emergency service, refuse records, change appointments without notice... All while pretending patients are Karenesque if they even ask a question or try to gain any understanding! BRIAN, ** claimed to have power to do anything he wanted over a dozen times in a single call! Gaslighting patients! 2 year nightmare! (EVERYTHING HERE CAN BE PROVEN as I had to start recording everything when the started threatening me!)

I am extremely disappointed with my experience at this dental office. Six years ago, during the height of COVID, I was supposedly diagnosed with periodontal disease and was denied a routine cleaning covered by my insurance. Instead, they insisted I needed a deep cleaning, which was not covered and would cost me around $1,000.

I have been going to Aspen Dental for a few years, I got my last set of dentures through them - not cheap. I went back to get them to fit right and they never did. I can't wear them and haven't been able to for a couple of years. I am so angry about not having teeth and them not helping me. I wouldn't recommend Aspen Dental to anyone. Find somewhere else to go.

If I could give zero stars, I would. My experience with Aspen Dental in Olean was nothing short of a complete waste of time and an obvious money grab. I originally scheduled an appointment months ago to have a filling replaced. The soonest they could get me in was six weeks out, which was frustrating but understandable. However, two weeks before my appointment, they canceled on me. I rescheduled—this time for two fillings—and waited another three weeks for that appointment. When I finally arrived, the hygienist informed me they would only be doing ONE filling—something they conveniently failed to mention when I made the appointment. I explained that I needed both fillings replaced, and they were right next to each other. She left the room, came back, and took an unnecessary X-ray, which felt like a stall tactic.

Jenee **and Cassidy at the Atlantic Blvd West Jacksonville, FL location, made my day! They are very professional and very personal. They answered all my questions and followed up with all my questions. Just wanted to send a shout out these 2 awesome employees.

After being treated by Aspen, the hygienist Cassandra was great. Office staff was great also until I met Alexis in billing. what a bad attitude and very nasty. Roxanne was great also. What a shame this person is the cause of me going elsewhere, which she suggested a detriment to aspen; she should a job suited to her personality.

I am writing to share my ongoing frustration with Aspen Dental regarding my experience and the lack of resolution I have encountered. Despite reaching out multiple times, I have only heard back from a regional manager, and even then, there has been no further communication or sign of a refund for the services I was unhappy with. In an effort to seek accountability, I reported my concerns to the Better Business Bureau (BBB), only to find that Aspen Dental's response included the wrong person’s name. This level of oversight is truly disappointing and reflects a lack of attention to detail and customer care.

I have had an ongoing issue with Aspen Dental billing. They made double charges on my Credit card. I have been trying to work with them and submitting the documentation- showing their billing errors. The office manager does not want to admit an error- I have spoken to corporate three or more times- Went over with them the charges and what my insurance says my cost is. Each time corporate sees the error and attempts to get local office to put refunds in but, she refuses.

My husband surgery was horrific at Aspen Dental in Flint, Michigan. The surgeon ended up on my husband's chest pulling his teeth out. Then after I told the doctor and the nurse it takes him a bit to wake up after anesthesia the doctors pulled my husband from the dentist chair by his back of ears and jaw and told him he was taking too long and it was time for him to go. The blood was gushing out of his mouth. I took him back about an hour after his surgery, they said there was no reason on why there was so much blood.

Aspen Dental made my dentures 8 months ago and they haven't been right since. You see a different tech every time you go there and they all have different ideas. Now they are going to remake them because they fall out of my mouth. I'm almost to the one year mark trying to get dentures that fit and work properly.

ASPEN DENTAL. An absolute dental service that actually is a reject pile for surgeons and techs that can't get a job anywhere else! 3 years after an abysmal work for 1200.00. I saved $10,000 dollars. Based on the owner's estimate at Aspen Brockton, Mass Westgate Drive. I am disabled so in spite of infections and pain I endured to save my funds and waited. They made a deal for 2 dentures, 4 screws each and removal of 9-11 pieces of what was left of my teeth. No x rays were taken. "I found that odd" as it had been 3 years from the last? The story and issues are long so I will cut it down to this: 45 days after paying 4700.00 of the 9700.00 total price I show up to scheduled appt. They demand another 4,000 before starting.

For the Brighton, MI office. Oral surgery with sedation to remove lower implants- $3,000... What a nightmare this has been! My sister was barely awake and was bleeding profusely when they dumped her into my car post surgery. 2 hours later, her neck was so swollen she couldn't swallow. Calling the office multiple times, no answer!! I will post updates as possible but beware, this is not a safe or professional/experienced dental practice!!!

Re: Virginia Beach, VA Aspen Dental: The receptionist was pleasant, friendly, and helpful (when the phone wasn't ringing). The x-ray technician was efficient and good. The dental hygienist was friendly, attentive, and very good at her job. An individual who acted as a sort of administrator/sales associate seemed unfamiliar with their fancy new x-ray equipment regarding an elected procedure. Oh well, I didn't need it. My real issue is with whoever submits requests for prior approval to the insurance. Insurance companies today are fastidious with regard to billing details. This location at Aspen Dental seemed incapable of correctly submitting these requests. After repeated time-wasting calls to both my insurance and Aspen Dental I twice wrote the local dentist, Dr. **.

My husband got top dentures here and he lost 7 teeth because they don't make them correctly! Finally they gave him a new top denture and 2 years later it completely disintegrated, The whole side cracked, some teeth and part of the "gum" broke off and wires were exposed! Since they went by the original date for the first set, they won't do anything!!! FUMING! WAY OVERPRICED ALSO!!!

I went for a crown. I was told I needed 2. I was told a cleaning and 2 crowns 2700 out of pocket. Then found out couldn't do a crown on one had to pull it. They pulled it. Had problems. Would give anything for pain. Then charged the same 2700 to insurance and finance company. Complete rip off. I was told it would be hundreds less for work done because I didn't have 2 crowns. RIP OFF!!!!

This is the biggest money scamming company I have ever experienced. Ask around to your friends before going! After I was screwed, I asked around and all of my friends had been financially screwed by them as well. They will con you into signing up for a credit card and then charge the credit card in full for services they have not performed and tell you that PRE-Billing is their standard practice. DON'T GO!!

I have had a nightmare experience at this office. 1. They charged me for services that I never asked for and they never explained or discussed that these services are not covered, 2. I was left in pain for weeks with a fungal infection and ulcers unable to eat and finally I was seen by the Dentist who announced that I had a fungal infection and ulcers developed because of the unfit dentures. I lost 40 pounds unable to chew and eat. The personnel is very rude and aggressive and not client oriented. The office manager cancelled my treatment and appointments because I complained for the despicable service. Last place to be if you are looking for high quality, client oriented, compassionate place.

DO NOT GO! I just received a bill for $80 from services from 11/20/20024. I had a receipt that I paid. When I called, they told me the $80 due was from October of 2023. What??? I always went to the dentist every 6 months and paid at the time of service. I called back, hoping to find a smarter person to discuss this with and that person said I owed $230 from 2022. So the twice a year I've been there, I paid in full and now they are telling me I owe money from years ago. This is insane. They are turning it over to collections. What do I do???

Negative -10 stars, my husband back in 2012 was having dentures and teeth extracted, we had done sort of insurance but we ended up with care credit for the rest of the cost. Our original dentist was sick the day of extractions and putting temp dentures in, here’s the original problem, when our dentist was sick there was what we assumed was an oral surgeon since she was the only one dressed like that, they made me stay in waiting room, 2 1/2 hours later this dentist says she can’t remove the bottom teeth, I go back there they're blood pouring out of his mouth, I told her to put stitches in, her condescending we don’t do that, she was snickering with a tech in the hallway and I got mad steaming mad, grand traverse oral surgery did the bottom, took the surgeon 30 minutes with stitches to remove bottom teeth.

I walked in and it smelled of rotten blood like they had back up of their blood and biological waste. The staff is nice at first. The dentist comes in to greet you. Then very young women take her place and perform dental procedures like extractions and filings and you don’t see them anywhere in the office wall showing their titles or their credentials. They charged me nearly 7 grand for XRays, 3 extractions, 2 filings, a cleaning, temp dentures that never fit well. The teeth they supposedly filled still have the cavities very visible. During my cleaning the young lady was watching her podcast and causing major pain. During my fillings the assistant kept stabbing the under part of my tongue with the suction then having attitude when I flinched. I don’t even think any of them were licensed to perform any of these procedures.

Would not give me a price on a cap. Was told I had to come into the office and have it looked at. When I arrived at the office they made me give them $210 before they would even let me go in to be looked at. When I got into the chair they walked over and told me, "Yes. You need a new cap" and it was $1500. I called my dentist at home and got a price of $889 for a replacement. I flew home and had it replaced cheaper even with the airfare. If you are from out of town stay clear of this dentist.

Terrible. Charged 1600.00 for a "Deep cleaning" I didn't need. Average St. Pete "deep Cleaning" price: $200. Then charges 32% interest for financing which they get entirely up-front even if the procedure lasts months, like an implant. Total Rip off.

We recently visited Aspen on 1/31/2025. Staff was okay. We had appointment to have a tooth extracted and was there over a hour and a half only to learn that it could not be done. This was after xrays was done and a suppose to be plan. My complaint is that with the right question asked it should have been told to us with about 30 minutes that the procedure could not be done. We learned that because he had dialysis today and not getting information from his doctor if there are any risk only a hour and a half later that the tooth would not be extracted. Yet it took no time for us to get the cost and they would help us with a plan for it if we could not pay. Well we happy to hear that but we were there for a procedure which could not be done after an hour and a half of wasted time. Not sure if I would return there after this. Need improvement of time in giving diagnosis.

Cape Coral office - Beware! They bait you with one price and months later, bill you for more money. They practice a bait-and-switch game, and the company doesn't respond to your complaints. People write negative reviews to warn customers of this company's practices. Months after getting service, they billed me for an insurance "discount", not a benefit, that the insurance company claimed, they don't offer any such discount, They also billed me for a "new patient" free service that they claimed to offer at the time of service. Terrible company!

0 stars, Brought me in with a quote of 950 for dentures Top only then. They do moles of teeth and then next appt. "O you want white teeth? That's 1289.0." Ok little more than where I got my last pair, Well ok Kind of committed at this point. They have done work already. Next appt come in. Right away, "Pay us now!" 1543.95 with a charge of $590 which I have no idea for, call them and get the runaround. Kind see what's going on, Bumped me over $590 for what? I only know I was ripped-off.

What a bunch of crooks! Watch your billing very close! And don’t pay cash!!!! If you do don’t lose the receipt like I did! They ripped me off years ago for hundreds. Now on a repair that didn't last I paid cash and they ripped me off again. I paid 145 dollars to repair my denture. They said insurance wouldn’t cover any. The tooth kept falling out. So I went and told them I wanted my money back. And also another receipt. They actually charged my insurance also! When they said they didn’t and I paid the whole repair in cash! Freaking clowns. So after years ago and now… they have gotten me for a grand at least. And my insurance for who knows how much! Buyer beware!!!!

Well my son's appointment was for 11 and it's now 12:18. Reason...everyone is different coming off anesthesia. Well they've had plenty of time if you don't over book. It shouldn't be problem. NOT IMPRESSED so far. 🙄

I made an appointment over a week ago. The gentleman reviewed everything with me. Now I come in and they tell me that I don't have an appointment. The big deal here is that I have lost a partial I have not been eating anything but very soft food or liquid for a week and I'm afraid of getting an infection in my mouth where the tooth is gone! I come in upon arrival early and they tell me that I do not have an appointment. This is absolutely ridiculous and so unfair to the patient who has been waiting for a week to get in to get them to try to fix my tooth. This company I will never come back to and I will never say anything good about them. Everything and anyone that I can make contact with it will not be nice what I'm going to say.

Scheduled an appointment for a dental exam and x-rays. I'm having a left hip replaced and the surgeon recommended I get an exam to make sure there were no hidden abscesses. It's been 33 years since I've seen a dentist because the last one I saw caused two molars to shatter after replacing fillings. I've had the broken teeth for over 30 years with no issues and during that time have had 7 different surgeries, including my right hip replacement less than a year ago. The dentist was very condescending with me and told me he would not clear me for surgery until I had the retained root tips removed from the broken teeth. Mind you, they never hurt, have been that way over 30 years and were never an issue before.

I have been trying to correct my account that I went in person to the Sebring, Fl. office on 11/18/24 to pay and I am getting past due bill, emails and texts. Corporate advised that it can take up to 90 days to resolve. Meanwhile, I paid my bill on time and getting punished for incompetence. Will never go back to Aspen.

Quincy Ill. Roughly 6 months ago my dog ate my denture.. so I go to this place.... I was NOT happy with my denture.. I looked at the tech and said.."This ain't my smile"... "It's a smile but it ain't my smile". Tech said "It looks nice". I replied "It's not bad but it ain't mine".. I pull out my phone and find a picture from a few weeks and showed the tech.. her eyes got big and she said ."Whoa, you're right". She said "The dentist will be right in". The dentist showed up..I explained to her that this wasn't my smile.. She acted almost offended that I even had the nerve to say anything to her about it.. The dentist looked at me and said "In short you're stuck with those". And walked out the room.. I looked at the tech. She looked at me eye wide-open.. I was gonna give these new teeth a chance... So here I am 6months later.. and I'm disgusted with this smile Im stuck with "In short".. Very unprofessional...

As a snowbird, my 6 month checkup had to be in FL. Confirmed insurance information with Aspen Dental and scheduled a routine checkup and cleaning. They will not provide a general cleaning if you do not follow their "treatment plan". The estimate for mine was $2800 with additional visits required every 3 months. I declined.

I had a terrible experience at Aspen Dental in Fall River, MA and want to warn others. I scheduled a routine cleaning after confirming my insurance was accepted, but when I arrived, they refused to do the cleaning and instead pushed me into unnecessary, expensive procedures.

I can’t say enough good things about this practice. I have severe dental anxiety and every single person I encountered during my two visits did their best to make me feel at ease. I was greeted with a warm smile upon my arrival and after sharing that I have dental anxiety, it was clear every effort was made to help me feel as comfortable as possible. One terrible periodontist ruined me for dentistry decades ago but every positive dental experience helps me get a little closer to trusting again and the wonderful folks at Murfreesboro Aspen Dental helped me take one step forward in that direction. I’m grateful to them for listening and I would highly recommend them to anyone, especially those with dental anxiety.

I needed a pre-surgery release from my dentist before having a knee replacement. They said I had some gum disease and needed a deep scaling. Finance person “ran” my insurance and said all it $269 of the $1000+ would be covered. I paid the $269. Did the work. Now I’m getting a bill for $700. When I called they said that the estimate they provided noted the actual cost might be different. They said I should call my insurance company. I see scam! I’m Going to calll and see if they even verified the coverage! Buyer beware.

I had to go back three times and they still didn't get it right. Loose fit, front teeth way off center, bottom piece kept slipping off even with adhesive. I asked for a refund and was denied. Said I waited too long. That's because I had to keep going back. Think twice before going to this place.

This review is being made for the Chandler Blvd office in Chandler, AZ; I had some inflammation in the upper gums as a result of a bacterial infection caused by a decayed tooth; Dr. Nidhi ** prescribed **- an antibiotic- that eliminated not only the inflammation but the pain as well; she also gave patient advise on extracting that tooth to prevent further issues; I know a lot about antibiotics and pain relievers, she expanded my knowledge even further; she is great, and so are the girls working the front office, Thank you, Eric

I can't complain about the staff, all very friendly.... I've been wearing dentures for 20 plus years. I went in for a new set in October. When I finally got them right before christmas, I was so disappointed. I gave them an honest try, went back a week later for adjustment and the underbite they made me have they claimed that was my fault stating "I was bringing my jaw forward"? Don't think I can help how I've been closing my mouth for 60 years!!

They did the complete deep scale scam you read about in most reviews, I also had 4 small fillings in front from teeth rubbing. Not real fillings just a little paste on the backside. All guaranteed, they said, I went in to have one filled that fell out, they said it wasn’t covered under warranty anymore, and billed me after they filled it, after the fact, originally I had 4 appointments for deep scaling. I went to three appointments but ironically they called me back in for another deep scaling just one month after my last appointment and my gums were still swollen and tender, I said it’s too soon, they said it’s ok, I refused, and didn’t go back until the superficial filling fell out. They were damaging my gums. They never cleaned my teeth as I wanted only cleaning below the gums.

I broke a tooth Friday evening and was not able to see my family dentist Monday but was able to make an appointment at Aspen right away. I was shuffled into an X-ray room without being asked why I was there or anything. I have a very small mouth and bad gag reflex and let the the tech know. She proceeded to scold me over and over and told me I'm worse than a child (I'm 40 years old). She was so rough with the thing that you hold in your mouth that by the time I was done, I was literally crying.

Aspen Dental Happy Vally OR, referred me to Aspen Dental Springfield OR. As a hospital phlebotomist and my wife as a nurse working in critical care, we understand the vital importance of patient care and effective communication in a medical setting. Unfortunately, our recent experience at Aspen Dental of Springfield in Oregon fell far short of these standards. We pre-paid for a molar extraction procedure due to significant pain I was experiencing. Upon arrival, I submitted all necessary paperwork and communicated my anxiety about the procedure to the staff, who assured me that my concerns would be addressed.

Dr ** and Holly were fabulous!! I had an abscessed tooth and they took it out and made a bridge. I worked in dentistry for 38 years before I retired and they knew exactly what they were doing. They were very efficient and I felt no pain during the entire procedure. I would highly recommend them to anyone! Everyone was just very nice there.

I visited Aspen Dental and was thoroughly impressed with the hygienist and dentist. However, regardless of how personable they are, I cannot tolerate being lied to directly. The first time I visited, I did not have dental insurance and knew that it was going to cost me. I took out a loan and they did the work. However, a year later I went back to get the work that I still needed done and let them know that I now have insurance and asked if they were in my network. They told me that they were in my network (Delta Dental PPO). However, I started receiving messages about owing them money and decided to call my insurance because this couldn't be right as I had $1,500 through my insurance and an additional $2,200 of care credit that should have covered the work.

This is my 5th visit to Mebane. Don't go there. Visit 1 did not have my correct insurance info despite them photocopying card. Sent me to another office for cleaning. Visit 2 did not have record of my cleaning from other location. Hygienist polished my teeth before cleaning them. Contracted covid. visit 3 still had incorrect information. Not seen by dr. Visit 4 teeth only picked at for 5 mins. Teeth not polished. Dr. said things were good. 30 second visit. Visit 5 again wrong insurance.no dentist seen.

Took my daughter in. They found dozens of cavities that needed fillings. Was pushed into scheduling immediately. After 1 visit I used a pair of tweezers to pull a wood splinter out of her gums. When I called about it the only answer got was, "Woops." The next day 2 scabs formed on her chin that have now turned into scars. No idea how. And while they can't explain how either happened they sure are good at explaining how their original quote was wrong and I owe them hundreds more. I took my daughter to a new dentist, a reputable one, and I was told most of the so called cavities were superficial and didn't need work.

AD started having full dentures with lower dental implants. I paid 7000 Phase One. I waited a year due to finances to do Phase 2. I was quoted as $3848 to finish phase 2. They tell me it's $5230!!! They try to find me financing for months!! Nothing!! I tell them just let me get a set of cheap dentures advertised at $399 an arch. They say they are not available and that they only use the highest priced ones there!! So I wasted $7000 and have no dentures!! Avoid them!! The $399 is a tease to get you in!

Hello, please accept this note as a formal complaint towards Aspen Dental in Sebring Florida Highlands County. I called Aspen to make an appointment for a "free checkup". When I made the appointment I explained to the phone representative that I only want what is free and no others charges. The representative assured me that this was a "free exam" and that no charges would be incurred. So after hearing that i agreed to the "free exam" it was supposed to be complimentary. Now in December I am receiving bills and being talked to in a threatening manner about paying a balance on my bill that I now owe there at the office. I was also told that if I do not pay that they will report this to the credit bureau and it will ruin my credit. I have worked very hard to get my credit where it is today.

I purchase dental from Aspen Dental. Paid 2200 and they was poorly fixed. One of the tooth broke and they giving me the runaround about going to other Aspen dental to get it repaired. I've been trying for a whole week and now I just want to request a refund. If you are in the market for other dentures please look at the review before making your decision. I am very dissatisfied.

Went to Aspen in Cranberry Pa for a toothache. After sitting in waiting room for 45 minutes I finally went back. Took like 100 (exaggerated) X-rays. Dr came in and said everything looked good but I needed some sort of special cleaning. Went back into financial person’s office and this “special” cleaning was going to cost $2300 which I was responsible for $800 after insurance. Said no thanks and walked out. Place is just looking to rip you off!!!

Walked in with broken teeth and sore gums. Walked out with teeth. My experience was 💯 great! Service was friendly and respectful. Dentist explained everything beforehand and even as he was preforming his work. I couldn’t be happier with my experience.

I had my teeth extracted for dentures. There are still pieces of broken bits of teeth in my jaw and palate. The healing dentures fit well, but as my gums shrank I had to have relines. When my permanent teeth arrived they didn't fit correctly. The dentist refused to remake them so they fit. The dentist ground on them to the point my dentures wouldn't stay in my mouth. I was yelled at and told it was my fault the dentures were not fitting. I was told it was like shoes, get used to it. Never go to these people, once they have your money the experience changes.

I live close to Aspen Dental at 3397 Princeton Road Fairfield Township Ohio. I seen TV advertising how good they are, so I called and got a appointment for today 12-12-24. I arrived there on time, filled out all paperwork, informed them I was a Veteran with no insurance and paid cash upfront. I sit there for 1 hour and 45 minutes and seen them take 6 people in front of me with insurance and left me sitting there. After 1 hour 45 minutes I informed them I could not sit there any longer that said sorry, so I left. It is a shame they treat Veterans or anyone this way. They need to put up a sign that Veterans are not welcome.

I would have preferred NO stars for my review. Although, the staff is super nice and friendly. My issues started with the amount of XRAYS they con you into taking is ridiculous. I don't think I've had that many x-rays in my whole life combined. The billing practices are awful. You get sat down with the billing persons and go over your insurance coverage. I was told what was covered and what was out of pocket and payments due upon your visit. I left with a ZERO balance and magically hundreds of dollars in bills start appearing a year or more later. It happened with every one of my family members even in different states. I would NOT recommend going to Aspen Dental anywhere.

I needed a new dentist and went here. What a scam. They insist me and my wife need scalings done instead of regular cleanings, which cost over 2 grand for each of us. it was very car salesman like there. They said they would do this cleaning and give us a toothbrush, which, when looking at the bill they had added $135 for an electric brush, that I told them I already had. I decided not to do the scaling because we can't afford it, I called to ask if I can just get a cleaning, which insurance will pay for as well. They said no. They won't do that. The lady on the phone was nasty and hung up on me.

My wife and I have had extensive work done at Aspen Dental, Meadville, PA. The actual dental work was great, great staff and Dr. ** is top notch. But the billing is a different story. We had dental plan contracts which we paid for upfront. But soon after additional billing started coming....huge amounts. Tried to contact billing via phone number on bill, was on hold forever. When finally connected, the usual billers were lost in space, insisted we owed a lot in addition to contract amounts. We continued to get more bills. So, here's some help for anyone in same situation. First, best number for customer service 844-296-4848. If that doesn't get the problem resolved, request your case be escalated to aspen special billing team. Keep insisting on that. If you signed a contract, insist they adhere to that, no excuses about insurance snafus. Good Luck!

Went to the Bessemer location on a Saturday because I had a really bad toothache. Ad showed full service dental on Saturdays and I wanted the tooth pulled. Made an appointment, waited for over an hour pass my appointment only to be told that they only made treatment plans on Saturday and if I still wanted to see the dentist for a plan it would cost me $51 out of pocket. No need for a plan when I wanted it pulled. I had drove 1 1/2 hours because the web site said full service on Saturday. Luckily I found a dentist in Hoover that pulled it an hour later.

So I needed a estimate for a root canal. They said they require a FREE inspection first. I said ok even though I already had the piece of paper in my pocket that showed what tooth needed a extraction. So xrays. So an hour half later. Dentist comes in finally. I said I only wanted a estimate on the tooth for the price this is silly. She looks in my mouth for 2 seconds. "Yes I can fix that." I sit down with the billing. Twice as much as my local dentist. Later I get a bill for the inspection!!! I will just dispute it on my credit. DO NOT GO TO ASPEN DENTAL. THEY TRIED TO CHARGE ME 2400 WHEN MY LOCAL DENTIST WAS 1200. THEY SEND BILLS FOR WHAT THEY SAID WOULD BE FREE! 170 SOME DOLLARS. My opinion above.

I was lied to.. From the beginning. Partway through the procedure I was told that the s urgent didn't. I wasn't staying numb. I feel like i was manipulated. I will not go back to Aspen.. I have trust issues... And I dont trust the folks at Aspen Dental.. I'm sorry but I don't. I went in thinking. "OK, could you help me with dentures?" It was just a really traumatic situation. (I'm having nightmares from it.) Maybe I would consider coming back in the futrure. But as of now I'm sorry... I'm out.

The Aspen Dental of Newport Kentucky. The staff are super nice and professional and go above and beyond to help you get the treatment you need fast to help you get the smile back that you dream of and I am so grateful for the help they have given me!!!

Don't waste your time calling to ask if they accept Medicaid, they do not. Under any circumstances. And they also don't pull teeth the same day. The advertisements for emergency appointments aren't true. My local Freeport Office told me this when I wasted my time going here on a Saturday.

Avoid this company if you appreciate your time and quality dental care. They have a bad habit of cancelling your appointment same day for no reason and will wait until you drive there to tell you. Staff doesn’t care because the policy is what it is. Poorly run company with no compassion for care. Heavily overpriced for what they offer as well. Everyone who goes in there has mouth or gum disease that conveniently costs thousands to fix.

I am extremely satisfied with the treatment I received at Aspen Dental in Roger, Ar. The office manager Trish was so helpful explaining the cost of my treatment & expediting my treatment before my planned vacation. Dr. **, Dr. **, Hallie & Evan were all so gentle & kind to me during each visit & made me feel totally comfortable. I highly recommend Aspen Dental.

Scheduled a consult appointment and they got me in within a few days which was great! I have severe dental anxiety and was told by the scheduler that they are very compassionate and could accommodate me. Therefore, I felt very at ease with scheduling so quickly. I drove an hour to my appointment only to find out it had been cancelled. No missed calls from them to confirm, no voicemails from them to confirm either. You see, they have a policy that new patients have to verbally confirm their appointments. The scheduler did not pass along this information to me, nor is it anywhere on their website.

I am here now at Aspen. They told me an examination will cost $29. Within 5 minutes it went up to $90. So I said OK. I went outside to take a phone call. On my return I was handed a receipt for $185. That is double the amount I was quoted plus $15. These people are thieves, ridiculous!!

I visited the Lancaster office for the first time and because of a scheduling snafu my supposed appointment was wiped from the system. But, the receptionist let me stay and fit me in. Everyone was nice. Then I was told by the office manager that he contacted my insurance by fax and I waited for a little while and he said he would contact me instead of my waiting. It's been two weeks since my first appt and nothing. I called several times and I kept getting cut off. So now I have to go thru the whole procedure again with another dentist. Very disappointed.

Enterprise Alabama location very unprofessional. Do not use. I was told they could fix my partial. Took day off work then refused! I tried to explain that it was bought there and had been faulty since I received it but did not care!

I went to Aspen (45211) to get a filling. Several days later I had an abscess and they refused to give me antibiotics until I came back in. They said they couldn’t get me in for another week, meanwhile my face is swollen and I’m in pain. I got antibiotics from my primary care doctor. A few months later I went back in because the tooth was still bothering me. The X-ray showed that my roots were severely damaged due to the filling going too deep. So now I’m told the tooth needs to be removed and I’ll need to get an implant since it’s near the front of my mouth. They then informed me it would cost $2400+ to have this procedure done on a tooth they damaged!! Absolutely ridiculous!

I had a horrible experience with Aspen Dental in Latham, NY. They were provided my insurance information a week in advance and inquired with them over the phone if the authorization through insurance went through and they stated yes, no co-pay. Keep in mind on their website they advertise they accept my insurance as well. I arrive at my appointment early to check-in and they advised me that my insurance is not active so make me call myself while I have a line of people behind me just to confirm my insurance was active. Then they stated I lost my appointment slot as it was getting later and then proceed to have me wait for a later time just to tell me they don't take my insurance and will have to pay a 250 payment for my visit. All of this could have been handled over the phone days prior.

I was having a difficult time finding a dentist after Covid since my regular dentist stopped taking my insurance. I rolled the dice, and went to Aspen Dental. The only time I can remember the “same sales pitch” was when I bought a new car and they send you to the “finance” guy. Only this time it was a finance woman. She quoted me an astounding $9000 for the treatment they determined I needed. I don’t argue that I needed to see a dentist, mainly for a deep cleaning, but this was unreal. They told me I have periodontal disease, I don’t. I declined treatment and she quickly brought the quote down to $2000+. I still didn’t accept. She finally brought it under $600 and I accepted foolishly and went to regret it. I did a crown replacement and a cleaning. My cleaning was over $300.00 and my dental insurance apparently would not cover their “deep cleaning”.

Complete waste of my time. Made an appointment for them to pull a tooth. I get there and they just want to take X-rays and don't pull teeth today!!! The lady I talked to knew exactly what I wanted done and she said it would be done, clearly whoever answered the phone does not know her job!!

Went to Aspen Dental for a lot of dental work and so far it's been nothing but overly aggressive sales tactics and lack of transparency. They have repeatedly deflected when I try to alter my treatment plan, which was not discussed with me beforehand, and are more focused on getting my money than getting me treated. I keep getting cornered into treatments I can't afford because they're incredibly good at being pushy. Avoid.

I was in contact with your Lockport location and was given a "fill in" office manager regarding an issue yesterday at your Lockport NY location. I had made an appointment a couple weeks ago for 11-4-2024 at 4 pm. I was contacted by the office on Friday 11-1-2024 at 12:08 pm and the call was 2 in and 36 sec long where the girl on the phone look my insurance information and confirmed everything for my Monday appointment. I received a text on Thursday at 12:07 pm to confirm my appointment. I also got a text message on Sunday at 1:02pm telling me about my appointment at 4pm Monday.

I went to Aspen, needed two teeth extracted broken and bad, wanted to do a scaling $3000.00 dollars, I can't afford that! They took out two teeth $250.00 each. I asked if they could fix front tooth, had chip missing, they said no! Not without a scaling $3000.00. What the heck, I said local funeral home charges $2100.00 for a cremation. What the heck! All about the money! Would not recommend Aspen Dental.

Staff did not explain the procedures and billing and what was covered by my insurance plans. Had to pay before any work was done. If you call the office no one answers or they say the phone are not working. The worst in Keene NH. This is November and they are still trying to bill me for items for work in the July that were covered under my insurance. One insurance company requested more information about a procedure and they do not respond the insurance and then bill me. The worst. Never go to Aspen.

I prepaid upfront for all services. After 4 adjustment visits the dentures didn't fit well. I had a fire that destroyed those dentures. I had same day dentures made somewhere else that fit much better. 6 months down the road I get a bill from Aspen. I called the office manager and asked about it. She said, "I saw it. I know you paid upfront. I'm trying to look into it." Now Aspen assured me upfront they were partners with my insurance and knew what I needed to pay. I waited. Never heard back. Assumed everything was fine. Now my account has gone to collections. Evidently Aspen "overestimated" What the insurance would pay and want me to pay another 600 plus above and beyond the 10k plus I have already paid them. I would not recommend this circus.

If there was the choice of zero stars, I would have chosen zero! I was lied to about accommodations, which ended up causing me to have to cancel a very needed appointment! Communication in this office is terrible! I am associated with a large SNF company with several homes in our area. I will be passing along to all of them to never use Aspen Dental!

I recently visited Aspen Dental (Chelmsford, MA) and, unfortunately, my experience was far from satisfactory. The main issue I encountered was the significant markup on services that simply do not justify the high prices. For instance, they tried to add an electric toothbrush to my total bill that cost $120 (stopped them from charging instantly), and some toothpaste-liked substances branded in fancy names (Topical Fluoride Varnish) for $54, seemingly just to maximize their claim from my Delta PPO dental insurance and, on top of that, charge me more out of pocket. So the total bill of the deep cleaning they CLAIMED is $3658, and my out-of-pocket fee is $1852.

Aspen Dental Port Charlotte location. Quotation is not accurate and after you had done your dental work, you will receive a nice invoice on top of what you have paid. It happened to me last month and Manager of that location do not care of your remark and blame your insurance company. So easy that way. My recommendation - check with your insurance before and don't trust those people, as there is poor job done on the administration side.

Worst mistake I ever made, I got the dentures as the dentist recommended, I have had them 3 months, they don’t fit. I have been back 3 times for fitting, one time they had to add another soft liner. I have to load them up with denture cream to wear them. I still can’t eat much, afraid to go out to eat because they pop loose all the time.

Shoddy dentures at premium prices. Over $2,000.00 for full dentures and the bottom plate broke after only 7 months. Lousy fit to start with (2 months of pain and deformation), now this and to top it all off, I called Fri night telling them that a crack had started. By Sat morning, it broke completely. Expected a call Monday morning, but by 10am, no call so I went to the office. No technician to do the repair (death in her family, my condolences to her and her family.) I will have to wait at least a week. Large business with NO back up plans for staff absences. Thank goodness I had a back up plan, 20 yr old dentures from Affordable Dentures that aren't broken and lasted through over 10 yrs!

Beware of Aspen Dental. They sold me on the idea to get an implant 2 years ago. They gave me a quote and after accepting it we proceeded to have it done. The process was completed in about 7 months. Very quickly the implant came loose. I went back multiple times to find the Mount Prospect office became a revolving door of dentist After a couple of visits one of the dentists was able to screw it back in correctly (he stated it had not been install correctly, the cap protecting the screw was not install. With a couple of months the implant became loose again. Now the office told me they did not do implants there anymore and I had to go to another one. I did so and they tighten the screen again.

I went through the process of getting new dentures through Aspen Dental and the overall experience the people were super nice but the end result my dentures did not fit my face at all. I have had them 13 months and they have basically shattered in about five different places. I've only been able to eat mashed potatoes, macaroni and cheese, soft foods for over a year now. My first set of dentures came from Affordable Dentures and I had at the time due to financial reasons had to get the economy ones which was the cheapest that they offered and they actually lasted me 8 to 9 years and they never had any issues out of them other than a domestic violence situation where I got had gotten hit in the mouth and it actually broke my teeth so that's what led me to go to Aspen Dental to get a new set and to say I was unhappy is putting it mildly.

This place is a scam. My insurance is Medicare Advantage, which has a little bit of dental and a little vision, so I thought it was the right pick for insurance coverage. Medicare Advantage doesn't let you pay out of pocket, and the dentist will get into trouble if they see someone that has Medicare Advantage. When I looked at doctor's offices that take Medicare Advantage the only one in town was Aspen Dental. My original dentist(who is a family dentist that I trusted), stopped taking Medicare Advantage because it was so hard to get the money from Medicare Advantage. I went to Aspen dental, one of my front teeth is a crown and it's breaking. I know I need it replaced. They wanted to replace it with an implant, which probably is what it needs.

Aspen Dental is one of the many, many examples of how Idiocracy has become a documentary. Trash on the floor. Argumentative, aggressive. Didn't even apologize for ramming a x-ray tool down my throat and badly hurting my infected tooth, TWICE. Dentist "office" looked like a food service building had been refurbished. Dentist had plaster scraping tools that had been burned black hanging by his sink of all things. Very unwelcoming, uncomfortable atmosphere.

Updated on 06/22/2025: This place is a rip off. Some years ago they took my money. Messed up my mouth. Try to get resolution for it and did not receive. Years later they sent me a bill. I went to the office in Bluffton South Carolina. The office manager and myself found the bill saying zero balance. Before that someone who used to work in the office told me that the office manager before this one in the dentist was stealing money. They were building people credit cards the ones that had zero balance so we weren't receiving a bill so all of a sudden years later I receive a bill telling me I owe over $2,000. The good thing I keep my receipts. Try to get in touch with the regional manager. Never returned a phone call.

Aspen Dental is the worst dental office I have ever been to. I went into their new office in Frederick, MD, for a regular teeth cleaning, and they told me I had to do a deep cleaning and root scaling procedure instead. They took me to a separate office and sat me in front of an office representative who said I needed that procedure and tried to sell me other unnecessary procedures over $1000.

Two years ago, I paid over $3000 for a new set of dentures to replace my 20 year old set at the Panama City Beach clinic. I moved to Pensacola shortly after, and a year later, the first tooth fell out while eating a hot dog. Pensacola clinic glued it back in, and they have glued the next four teeth that fell out. Luckily, none were swallowed. After tooth #3, I tried to talk to the office manager or dentist. They sent the receptionist to tell me I must go back to Panama City Beach to complain. I called there, left a voice mail & never received a response. After tooth #5 fell out, I called the corporate office, explained the situation & was promptly disconnected. Now I've relocated to Kansas, no Aspen Dental. My next step is to find out how to join one of the class action lawsuits in progress. Aspen is obviously not into customer service.

Manager, Deborah yelled and started screaming at me on the phone because I don't like my dentures at all. I felt rushed and now they look terrible. I told Manager Deborah, "I don't want any trouble. Please fix top denture for me." She started yelling at me so I just hung up the phone. Now I'm out thousands of dollars and my dentures look terrible. Not to mention she was screaming at me on the phone and she said do not come in for your final appointment. This should be unacceptable.

They have a GREAT and Humanized Customer Service. I visited them for two extractions. At the day of the extractions, they had ready my partial to be use the same day, and the Quality of the Job in my partial was EXCELENT...!! Doctor E. ** was so Professional, and my extraction were painless (she was very careful, and with lots of patience)...! All the Office Staff was so cordial and with a High Customer Service Philosophy. I Highly recommend them....CONGRATULATIONS. Jorge **. El Paso, TX

Trying to set up extractions and dentures on both upper and lowers and was even going to do the anesthesia. I spent 2 and a half hours on hold and they hung up on me 5 times and then I went to the building only to sit there for an hour while someone said "we will be with you soon"! I finally just left as they obviously do not want the $10,000 from me and I don't want them doing the surgery now! I have never in my life seen a more unprofessional team!

They did a bone removal and told me it was covered with my insurance. I got a bill for $230.06. I was not able to see the dentist in two weeks because of the bill. He told me it was covered. I would not advise any one to go to the Columbia ofc. Maybe it's **, I'm ** (Indigenous people).

Overall I am not happy with the work or care I’m getting right now with Aspen. I had work done that said needed to be done because my bone was deteriorating but when they were pulling teeth I was told the bone was very strong so I was a bit confused on that? My partials don’t fit right so I can’t talk right, hurts like hell cause I’m getting sores all in my mouth from it rubbing checks and gums. Was told I could always call and they would adjust it right away. So I called and they told me over two weeks before they could see me. My self esteem now is worse than what it was before cause the work looks bad. I’m 100% unhappy and hurt that this is the outcome right now. It’s like after the initial care then they aren’t concerned anymore. I’m so embarrassed and if I would have known the outcome I would have never agreed to this. I only put a star cause it makes you actually check one star or else I wouldn’t have put any!

I was having a problem with a bad tooth, caused a toothache and had made my side of my cheek swollen. I had an infection so they couldn't do anything till infection was taken care of. 5 days on antibiotics and a phone call to dr. For a nerve heache. I was seen 6 days later and my mouth feels much better! Got to go in for different visits. I trust their work. Cindy seen me today and was wonderful. No shame here in me telling you I am 48 and haven't seen a dentist since I was 18.

Very unprofessional service, they left one tooth while charge me for extraction, dentures were made poorly and didn't fit right. Wanted to charge me again to make them fit right. They did partial work and charge my credit card for full amount while half the work was done incorrectly and very unprofessional.

Drove 1 hour to get there for emergency extraction. Their website says emergency services. Don't be fooled like I was. Didn't accept my Medicare Medicaid insurance. Wanted an entire set of x-rays. How is this an emergency service? I need a simple extraction. This is their opportunity to upsale. I went through several phone calls only to get disconnected after being on hold for some time. The second time around after being on hold, no one answered and I was told that they would have to send an email and someone would return my call. I'm still waiting for that call. Apparently, my time and gas used is not important to them. Not professional! I'm extremely pissed off! I have better things to do besides driving an hour to get this treatment. I could have gone to a dentist that actually takes emergency patients.

This was the Aspen Dental in Dania Point, Dania Beach, FL. I went in because I was experiencing pain in my lower right jaw and knew it was infected because I had slight swelling in my face. Went through the X-Ray and straight to doc. Doc within 3 mins tells me we need to yank out all of my teeth because of something called terminal dentition. I have never heard of this and even tried googling it. There was no other options discussed like try to treat the infection first.

The Merritt Island office in Florida is HORRIBLE. My 97 year old father decided he wanted dentures and they gladly took him up on it. OK, no problem, After all it was his decision to go through with it. However, my dad sadly passed away August 10th BEFORE he could get all the work done. He paid ALL of it upfront, over 7800.00 dollars. I have asked for a refund ONLY of what my father could not have completed due to his death. Aspen Dental of Merritt Island, Florida will NOT answer my calls, emails or certified letter.

I have been going to the UF Dental college for a decade, went to this facility because I had Insurance this year that covered 2K a year 0 deductible. Had xrays, extensive exam, I had no new issues, just wanted to have an exam and cleaning, yes I have had periodontal disease for over a decade and have it under control, no infection, no bleeding, and first recommendation was to have all my upper teeth pulled then a denture because a known tooth is loose but has been functioning that way for 10 years, eventually yes that tooth will fail, then the 2nd option was root scaling that was over priced leaving me to pay them over $800 more. Guess what, I went back to the College where someday I may need a denture but guess what, it is not today and they will never touch my teeth again. Plus they never cleaned my teeth, I was lucky and got into the college had a great cleaning for $80 cheaper than what they wanted to charge my insurance. I also have arthritis in my fingers but they still work and I am not having them amputated.

There is so much that went wrong starting with a tooth they couldn't pull but they butcher my gum pretty good and put it on the bill that they did. Filled a cavity but went in too deep which led to a root canal. I told them the next day that something wasn't right and I was in a lot of pain and basically they did nothing for three weeks and then I got refer and had a root canal. Not all of them but there were a couple of them they had had the worst bed side manners then seem to get aggravated with questions.

Do not go to Aspen Dental unless you want to be forced to get work done you do not need. I was made to get periodontal work done when all I wanted was to get a bridge replaced. I spent 30 min with a Hygienist and they charged my insurance Company $600.00 most of which they would not pay because they said the information sent to them by Aspen did not show I needed the work done. So I am stuck with most of the bill!! They refuse to answer my phone calls, all calls go to voicemail, they do not answer the phone and do not return calls when messages are left. Even the phone number on the bill rings forever and no one ever answers. I have nothing to show for my money I owe, didn't even get my teeth cleaned, so BEWARE!! Find another Dentist to go to!

Went in for a first time cleaning with them. I religiously have my teeth cleaned and not had a cavity in probably 19 years so nothing wrong with my mouth. Was left in the waiting room for 45 minutes. They took a bazillion xrays. Hygienist said they wanna do a treatment plan. I just need a cleaning lady. They would not do a cleaning on me unless I came back for TWO more visits and paid 400 bucks even though I have dental insurance. Said I had bacteria and periodontal disease. It's a mouth. Don't they all have bacteria? Anyways, they wasted 2 hours of my time and I still need a basic cleaning. Stay away. They are all about selling something you don't need and apparently EVERYONE has periodontal disease. I heard them talk about another patient that was questioning that as well when I was there.

The staff and every one involved were involved with pushing an exaggerated need for the procedures recommended. Also the charges for these procedures were falsely portrayed as less expensive than the final billing by stating that insurance coverage would “take care” of them. A basic teeth cleaning became a “needed” deep cleaning at a cost of over $1300.00.

I don't care if your offices are franchised or independently owned, they are all under the name Aspen and you should be mortified at how they operate and treat patients. Aspen (in MA) did my extractions and upper and lower - top of the line - dentures. It took 3 Aspen offices to accomplish this. I now live in DE and the closest office is in MD. Called their office to schedule a re-line. Was told they had to get my records (why?) and would call me back. How many MONTHS does it take for a return phone call???? My suggestion - STAY AWAY FROM ASPEN DENTAL!

I am SO disappointed with my final set of dentures!! One side of the teeth are longer than the other and the front is higher in one side PLUS the front teeth look like a dam beaver!!! They don’t fit properly and very painful so I can’t wear them at all!!! $2,000 later and I can’t even wear them! So upset.

I recently visited Dr. Hamza ** at Aspen Dental, and I couldn't be more impressed with the care and professionalism I received. From the moment I walked in, Esmeralda ** and the rest of the staff made me feel comfortable and welcomed. The front desk team was friendly, efficient, and helped me with all my paperwork quickly. Dr. Javed was amazing. He took the time to thoroughly explain each step of the procedure and made sure I felt at ease throughout the entire process. I especially appreciated how gentle and precise he was, which made my experience virtually pain-free. His attention to detail and commitment to patient care really stood out.

It got resolved.

They're trying to charge me $8000 for their mistake of using an out of network Dr. Office manager Kim, and her regional manager Kristina ** are crooks. Indianapolis East Washington location.... Steer clear of this business!

I am so happy with my experience at Aspen Dental. Leslie ** took extra special time and care into each one of my appointments ensuring I was happy, confident, and comfortable! I appreciate her integrity and positive interaction so much!

I came to Aspen Dental to get a wisdom tooth extracted because it’s been causing me excruciating pain. The tooth was broken and I’ve ignored the pain for some time. I don’t have dental insurance so I was worried about the cost. While I was signing in filling out a brief application the front desk offered me their savings plan. Signing up was very simple. The staff was friendly and helpful. They were also swift. It only took about 20 minutes for my X-rays and oral examination with little to no discomfort by the staff and dental hygienist.

I cannot comment on actual services but the reception is the worst I ever had. Came to the office several month ago, answer all the questions and provided my insurance and other info. Made an appointment. Came to the office and was told that they don't accept my insurance and quoted outrageous cost for the visit. Upon me telling them the appointment been made based on all my info they just apologized and interrogated me about the person who made it for me. As if it is my duty to record that. Bunch of morons not been able to even comprehend what they are been told or asked. Stay away!

I went to Ruskin Aspen Dental for a broken tooth in my gums and had really bad infection and having blood in my mouth every morning. I went. They took a lot of X-Rays and seen three specialist and then I was told I would get a prescription to help get the infection out of my mouth. The Dr left and I never got a prescription. But I was sat down with someone that went over Care Credit cause they wanted $10,144.00 for other things they found. I still have the broken tooth in my gums and still bleeds. They didn't want do anything cause I wouldn't sign the paper for a that loan. I called two day later to see if they would just pull the broke tooth and I was told I was not in the system. But I still have all the paperwork I was given. Sounds like a scam they just want me to get that loan so they can get that $10,144.00.

When I went in to Aspen Dental in Claremore, Ok I was told there would be no out of pocket expense. Now I’m getting bills for $500. The dentures fit poorly & I’ve had family say it looks like my teeth are not fit. Very unhappy.

This is a corporate conglomerate that has horrific customer service. I was way overcharged and after paying thousands for me and my children, they came back saying I owed 1200 more. I finally got with a rep at their headquarters, brought in my insurance agent and for over an hour all 3 went line by line where my rep corrected their overcharges. The Aspen rep said she will now go back and do an audit on all our bills. A week later she called me and said not to worry about the bill, we don't owe that. I then asked her what money is coming back to us and she just said, "You're good, you don't need to pay it." I asked her to ensure this is updated in their system so that I don't go through this nightmare again.

Aspen has the best dentist on Talmadge in Toledo. She is very knowledgeable and has a wonderful personality! Talking about Dr. **. They are so lucky to have her. The whole staff is great! I’m so blessed to have found them!

In January 2024, I visited the Aspen Dental location at 2020 Gulf Freeway in Texas City, seeking treatment for tooth sensitivity and a broken crown. My experience with this office has been nothing short of distressing and unprofessional. Dentist Huy ** performed a crown preparation on what I later discovered was a perfectly healthy tooth, according to both my insurance and subsequent X-rays. I suspect this was done purely for financial gain. When I raised my concerns with the owner, Brian Tran, he dismissed them without addressing the core issue.

I began dealing with Aspen Dental about 2 1/2 years ago. It has been nothing but a horrible and disappointing experience. On my first visit I had several teeth extracted. Dentist could not get two teeth in front so she left them broken off and sticking out. I paid for the “best” they offer. Between my insurance and myself we have forked close to $7000. I had two implants in front on bottom and have to go every other week to have rings replaced. $55 per ring each time. I had to visit a dermatologist due to the cracks of my staying infected. He said the issue was coming from ill fitting dentist.

After having a tooth distracted was told there would be no need for after pain treatment. Only an hour after leaving the office I started having severe pain. Called the office. Was told that someone would get back with me as soon as possible. An hour later I attempted to call again only to get the runaround and was told again that someone would reach out to me. After waiting 3 hours I called just before their scheduled closing time and was again told that the doctor was with a patient and would reach out to me as soon as possible. The after treatment care from Aspen Dental has got to be the worst that I have ever experienced. I would not treat a stray dog the way they treated me.

The Aspen Dental at Carle Place states on the website that they offer walk in appointments. They do not indicate that you must be 18 to get one of these appointments. After filling of all of the forms where they even ask for parent information, I got a call from one of the "helpful" staff members who told me that the dentist only sees adults. Isn't this something you could have indicated while filling out the appointment? Will not be using them in the future for any reason. Poor customer service.

Not happy. Like all dentist none want to schedule to clean your teeth on first visit. They check to see how much your insurance will pay so they can drain it. After they tell me I need this elaborate cleaning because I have an infection. Didn't have the $$$ for cleaning in Jan. I finally get it scheduled. They sent me emails about my appointments, text me about my appts. Close to the appt date they send emails and numerous text about confirming my appt. I respond to them all. Day of appt at 8 am I get a call that they have to cancel my appt,. SO their time is so important that they are confirming many times that I will be there but let me know hours ahead that they have to cancel. So what about the time I took off work....NOT IMPRESSED. Called the customer care line on hold for 40 mins and still haven't talked to anyone. They want your $$$$ but don't want to talk to you. I guess if you go to a Walmart dentist you get Walmart service! Shame on me!

In 2018 I had dental implant surgery and received upper and lower dentures sequel to having all my lower teeth extracted. I have had trouble with my teeth from a young age and have been wearing a full upper plate for many years. After this operation I now had a full upper and lower denture. This procedure greatly improved my life. I began eating better and looking better felt more confident. I was very pleased with the outcome of this process. The folks at Aspen Dental were fantastic. By the latter half of 2019 one of the bicuspid teeth in the upper plate fell out. I took it back to Aspen and they repaired it. Since then a total of 4 different teeth has fallen out. Three of these I have repaired myself out of desperation and with no access to an Aspen office.

My last visit to Aspen Dental was October 2022. My Dental insurance covered it but now 2 years later they are repeatedly billing me. Doesn't matter how many times I send the letter from my dental insurance saying I have NO balance due (insurance covered it all), I keep getting bills from them. This is after I had to file it myself because they wouldn't do it. If you want to be harassed, then go ahead and go to Aspen Dental. I won't ever go back there again.

I'm not sure it gets worse than Aspen. They literally cancel your appointment on the day of or you will show up and they don't even have a dentist or a hygienist available to see you without even telling you. Cancel my last appointment on the day of and literally had to reschedule 6 months out. No other options and if you have any form of dental emergency it's a joke. They must not pay very well because they cannot keep a single staff member and every single time I go in my dentist and hygienist are a completely different team. Sadly there are almost no options for dentist in our area so I'm stuck.

I hate going to the dentist so knew going in this would be a challenge. I had a back tooth break and it was cutting my jaw and tongue. An extraction was scheduled with Dr **. Worst experience I’ve ever had in my life. It took 1.5 hrs and she was not the best at the procedure. I had to ASK for ** to be given, it was not spoken of. I will never have her work on any other dental need again. Currently in the worst pain of my life.

I’ve never met a more ignorant dentist than the dentist I met today. Dr. ** didn’t even introduce himself. I had to ask him what’s your name then he tried scare tactics to get me to spend $43,000. That’s right. This is after Insurance which paid a measly, $4000. I wouldn’t recommend my pet to go there.

Last year in May 2023 I started Invisalign and the doctor told me by December 2023 I would be done. I finally took my attachments off this year July 2024. Once a week you have to change the Invisalign but last year I was almost 2 months with the same tray and waiting for the next tray to arrive. I went through 3 Doctors, the first one like he didn't care. The second one told me I was done and couldn't get more trays and my bottom 3 front teeth still a little crooked and she didn't want for me to continue. I was upset because I wasn't satisfied with my results. I paid $5,000 for still crooked teeth. Then she says to scan my teeth for retainers in February 2024 and that it should arrive in 2 weeks.

Worst place you could ever go. Went to Aspen Dental to get my teeth clean and my X-rays done. Gave me a quote to get my teeth done for almost $6000 and scheduled me two appointments. I canceled my appointments and transferred to a different dentist. Got the same work done for $800. Charged my care credit card the full amount for services not received. Refunded most of it but refuses to refund the rest. My daughter went and they quoted her $3000 for her care and transferred her to a different dentist and her care was covered in full by my insurance. Aspen is not the place to go to get any work done. They will try to rob you blind. Now I have to fight to get my money back . Do better Aspen dental. Do the right thing and refund the total amount.

We were treated very well during the consultation and explanation of procedures. Naturally we wanted to take time to consider, and decided that cost was too much for us middle class people. The worst part is that after that appointment we have left messages and emailed them with no response at all. Probably because we wanted to see if we could just do lower denture implant to minimize the cost. The cost for everything to be done was really way more than any regular person can afford.

ASPEN DENTAL RAPID CITY, SD COMPLAINT. Historically I had not used Aspen Dental because of all the terrible reviews and things I have heard directly from previous patients.  With that said, I gave your company the benefit of the doubt and set an appointment. Here is what went wrong as a first (never again) patient: I was very clear with the national appointment setting office about my wife and I needed a cleaning, they said there would need to be an exam and x-rays but all that could be done in 1 day. They promised because I really pushed them on this topic. And they said (and your website, insurance list states) there are 5 DDS at the Eglin Street Rapid City, SD location.

I have had a good experience at Aspen Dental in Denton, TX. They have found every way to work around me and my needs. Everyone is so gentle and fun to be around. My Dog bit my bottom denture in half. Even though this was not something my budget was planning on, they found creative ways to make my replacement affordable. I just cannot say enough good things about my dentist or his office. If anything changes, I will update this but so far, I am overjoyed!

I’ve been going to Aspen for months just trying to get a simple routine cleaning! They did manage to install a crown, which is why I gave two stars, but I’ve gone to FOUR appointments for a cleaning and am finally jumping ship to a new dentist. Each time they either said they didn’t have the staff present or that my appointment had been canceled (would have been helpful to know). Something is seriously wrong with that place.

Why can't you just get two cleanings a year without these dentists trying to sell you all this other stuff to get in your pocket. All I want is a dentist to clean my teeth. I don't need all this other stuff they want to do.

Three hours and $331 later and I am STILL sitting in the dental chair with NOTHING done!!!! While the girls in the office were EXCELLENT, the actual dentist left much to be desired. Didn’t numb me enough on the first two tries. NEVER AGAIN!!! Kudos to Brianna and the financial help. So sorry that I didn’t get your name.

Went for my (free) consultation. Well the fine print is, free for those that don't have insurance! If you have insurance the cost is 90.00 dollars! Stay away from this place! Only interested in your money!!!

I went to Aspen Dental with a gum infection so I needed a deep cleaning. I don’t have insurance so I was looking to finance the procedure. The only thing available was Care Credit, I already have an account with them so for me this was not an option and I made that very clear, got a letter today from Care Credit turning me down because I already have an account, I never gave my permission for this, I am so angry what gives them the right to apply for anything for me! In addition in spite of the fact that I am on a limited income and told them numerous times I wanted nothing extra specifically the antibiotic they pack in your teeth, when I went to the desk to discuss my options that charge was on my estimate and I had them remove it and it would have saved me around 400$. Had I not checked the estimate they would have charged me for this. A comment was made that it was going to be a "bare bones" procedure, guess the estimate wasn’t high enough for them.

If I could leave 0 stars for this place I would. I had a deep cleaning done last year, did my 3 month follow up and my 6 month follow up. Then I was unable to get a hold of them. Never received a call back, until a year after and guess what now they say I need another deep cleaning because it has been too long in-between cleanings. How convenient another 3000.00$. I do not recommend this place if you like to hold onto your money.

Last month I scheduled an appointment for a tooth extraction. They took me, charged $356.00, and all seemed ok. One month later I had a tooth that was throbbing, so I scheduled for the same procedure. They screwed up the original time they gave me, 10:30 Monday. I had to call back, and got a 9:30 Tuesday. I sat in reception area for nearly an hour before being taken back for another x-ray, then I was taken to the suite, presumably to have my tooth extracted, wrong, I stay there for an hour before the "doctor" came in, did a cursory tooth exam, then told me she would not be doing the procedure, I would have to meet with the "oral surgeon". When I asked the "manager" what was different this time? She said they gave me the new patient "deal", and the charge would be $505.00 now. Their attitude is unacceptable, BEWARE OF THESE LEECHES.

Aspen waited till 1 hour before my appointment to tell me I owe them 4000.00 before I could get my bottom teeth. I told them I looked on my dental app and it showed it was paid. And in 2022 when I had my tops done this wasn’t issue. I had been there several times in the 7 months with nothing said. And actually had less teeth pulled on the bottom. Managers responded with we have 1 year to submit a claim. Um claim was already submitted and paid. Give me my bottom teeth and quit taking advantage of people.

Dentist at Aspen causes a lot of swelling of my face and my gums. Used lots of force to remove the top left back tooth in top my mouth. I ask after did they send prescription to pharmacy I told them that I use. Lady that assisted the dentist told me he didn’t prescribe me nothing, to use warm salt water and ** and **. Only well after I got home and anesthetic wore off. My mouth started hurting real bad and was throbbing my gums around that tooth he removed at the top even though I had one removed at the bottom also but that bottom extraction did not bother me. But omg that one big tooth that he removed from the top left he really used lots of force cutting on my gums as you can see in the photos I put in this review.

Free baseline screening and consultation was thorough. According to the xrays, still no cavities at 63!, and nominal tartar buildup (I have my own dental tools), floss, soft bristle brush, non-flouride toothpaste. (You would think a little praise for the overall health of my mouth.) The reason for my visit was a very sore (9 of 10 pain) in lower right molar went glossed over and untreated. The Aspen Dental team went about trying to upsell me on a service (est. $1400) completely unrelated to getting treatment for my sore tooth. There was obfuscation over sharing costs - surely the staff know?! - to address my primary concern as well as over their recommended 'scrapping'. All in all it felt less dental care and more like being assaulted by used car salesmen. Still have a sore tooth, just ordered a Sonic flosser (I think the culprit is a caraway seed from a Rueben sandwich) and on my way to get food grade clove oil.