Aspen Dental Reviews

I started my dental implants 2 years ago. I was given a quote for $20k to do my top teeth and a specialized partial for my bottom teeth. I discussed in length them using both dental and medical to file claims since I have MS and virtually no Vitamin D. These 2 conditions have caused multiple bone issues, including causing my teeth to crumble.

I began my contact with Aspen Dental in Grand Forks ND in August of 2020. At my first appointment I voiced concerns that I had trouble communicating with the dentist and was assured that she was a good dentist and I would not have much contact with her, but instead with others in the office. She only did the actual dental work. Therefore, I continued working with her. I paid in full at that appointment and ever since then have gotten poor to worse service. Apparently we had a miscommunication the first appointment, which set everything back approximately 3 months. Then when I contacted the office, I was given incorrect information and only when I challenged the price I was quoted was I given the explanation of "She's a new hire and didn't understand" and assured I would only have to pay the price I'd originally been quoted.

BEWARE OF ASPEN DENTAL. The TV ads sounded good but I regret not checking the reviews before going there for dentures. I had to pay money up front, which Aspen kept, but I never received any dentures.

Don't waste your time or money with Aspen Dental. Have been waiting over 2 months for my crowns, First appointment crowns color didn't match my teeth so sent out for replacement which was supposed to be a rush order and was told would call me when crowns were delivered. Well no call so had to call and was told yes the crowns were delivered first issue. Go for appointment once again. Color same as the previous ones. Given another appointment. Show up for this appointment to be told not scheduled so talk to supervisor and suppose to put a trace on the crowns cause no knowledge of where the crowns are.

Three times this customer scheduled me and cancelled my appointment. After taking my insurance information and making me wait a month for the appointment they call me the day before and now all of a sudden they don't take my insurance.

After taking 30 to 45 minutes completing the new patient information online, you then wait for at least a month for a new patient appointment (no services performed). Upon arriving at the office for this new patient appointment, they ask for you to provide them with all of the same information you were required to provide online before they would make the appointment with you. I asked where my information was that I took the time and was required to provide online and she shrugged and said she didn't know and it wasn't in the the computer. At this point, I am beyond frustrated at the careless attitude and the lack of value of a customer's time and patronage. I felt like I was just another number as well as a bother to them for asking them valid questions for which they could not provide an answer.

I had 9 teeth pulled my second appt. My first appt. was due to an extremely abscessed lateral incisor, and Altoona, Pa Aspen Dental took me as a walk in and saved my life. Even with no ** they were so skillful I barely felt it come out. Thank you all.

My son went to Aspen Dental because he lost a tooth and needed a one tooth bridge. They told him he needed a cleaning and that his insurance would not cover the fluoride treatment and he had to pay $50 before they continued. He put it on his credit card. I got the explanation of benefits and they billed the insurance for the fluoride and insurance paid it! When we tried to call for the return of his $50 they refused to speak to us. So I contacted the insurance and was instructed to file a fraud complaint because he paid for it and the insurance paid for it, so they were paid twice for the fluoride treatment. They also told him before he got a one tooth bridge for 4k he would have to get Invisalign for 3k or no bridge. So besides double billing, they tried to scam my son into 8k plus worth of work. Stay away, stay far far away. If I could give negative stars I would give them a minus 5.

Had a tooth taken out a few weeks, maybe a month ago, and it was AMAZING!! I know, sounds crazy, a tooth taken out that was amazing, but everyone I met was so calm. Great service from Dr. **, his assistants Hannah and Stephanie were also amazing!! A bigger woman came in and seemed, flustered and worried but Dr. ** and his assistants calmly explained to her what needed to be done. Dr. ** has an amazing bedside manner and Hannah and Stephanie kept coming in and talking to me, making sure I was staying calm and if I needed anything. The young girl at the front desk Tasmin was also so sweet and so was the manager I spoke to, Paige. Besides the offsetting and worried heavy set woman, everything and one was great, friendly and amazing!! Thank you Aspen and Dr. **, Paige, Tasmin, Hannah and Stephanie!!

Needed new dentures. The ones I got were 800 dollars. After three fittings the finished product looks like chiclets and didn't fit. Now I still need dentures and am out 800 dollars. Avoid this place at all costs.

I called to get a tooth pulled because my dentist was on vacation. By phone I was quoted $90.00 as a price and they set an appointment for 2pm that day. I showed up 10 minutes early for paperwork and told the window personnel I just needed an extraction as my dentist was on vacation. I was told all patients have to provide that information. I after 40 minutes I was taken to an xray room and sat in a chair. They took pics of the side with the loose tooth, which I guess is normal, but then proceeded to do an almost full mouth of pictures till I said no.

I went for a routine Root Canal and what I have 6 months later is worse pain than I had before I went in. They did it twice. After the first root canal I was in terrible pain. It took them 2 months before they treated it with Slight improvement. I begged for help not getting any help and was coerced into completing the treatment with still pain. They forced me to get a deep cleaning I did not want. The Dr's are horrible and the Manager would not allow me to talk to the endodontist. They said everything was done right belittling me. I went to another dentist where they found cement under my gums and an infection which the other dentist treated. The cap is incorrect also and my tooth still throbs. I put a complaint in to the Better Business Bureau which they are ignoring and won't refund my money. Absolute nightmare. Have to try to have cap taken off to see if it helps. Worst ever experience.

Aspen Dental in Lufkin not only charged my insurance $6500 dollars (some, of which the Billings codes did not appear on my bill) of which they paid approximately $1200, they had me pay out of pocket $1900 for extractions, a temporary lower denture and bone grafts. I specifically asked about bone grafts before starting any treatment hoping it would save me out of pocket costs. The office manager said absolutely not, that my insurance was covering that. Well after having extractions and receiving my temporary lower denture I received a call that they could not continue my treatment until the “past due” amount of $1100 was paid. They informed me that my insurance doesn’t cover bone grafts and I was responsible for the cost.

I went to Aspen cause I didn't have much money so I had a screening done and they made it sound real good. I had some teeth pulled and they made me a temporary teeth and guess what A year later I'm still have them. They have broke many times. Every time it's a 100 mile trip. The whole bill was 6000 dollar. I paid it in full and still no teeth what can I do?

Never avoid this business! They put you through so many "tests"! Stuffed many huge items in my mouth that tasted dirty! I should have followed my instincts and left in the middle of their two hour "exam"! It has been approximately five months since my visit and I am still infected! First my mouth became encrusted with sores, I have a scar on the top of my mouth from one sore that was very deep! Then I started getting a rash around my neck and ears that still today remains but has traveled slowly down to my upper chest and back and shoulders! I have gone to both my family doctor and a dermatologist and neither knew what the rash was! I am 73 years old and have never had any problems with my skin or rashes like this! Please avoid this if you can.

I am new to the Fort Myers area, I made appointments for myself and my husband 9:00/9:30. I was taken back and given more than anyone will ever need of Xrays. After 2 hours, all they wanted to do is to get me to agree with all types of dental procedures that I do not need. When I said, "No thank you. I will stick with twice a year cleanings." They felt it necessary to go over it for a third time. I my opinion this company is a shame. What a waste of 2 hrs of my life. I would like to bill them.

I was having tooth pain and called Aspen Dental in Viera, FL to see if they could look at it. They were able to get me in the next day. After waiting 20 minutes I get in and have about 12 x-rays and then taken to another room and wait for 25 minutes for the Dr. to come in. She comes in and says she can’t see anything wrong from the x-rays and never looks in my mouth….I say no root problem, no cracked tooth, filling ok? She then taps on a few teeth and says must have been a piece of food got stuck up there. I wait some more and a technician comes in and does a gum test. After more waiting another person comes in and says a deep cleaning of the gums is needed. I say no for now. This is a free charge for a first visit, which was very nice. After 2 hours I am out the door with no problem in my mouth.

So, basically after spending 2 months in and out of this place it was a complete joke. I went in knowing the work I needed done. I had my x rays which first time visit was free. Spent maybe 2 mins with the dentist that wasn’t the normal dentist who does the exams and then the hygienist. They do all this work up really without telling you. So I needed my wisdom out and 4 fillings with a cleaning. My husband and I were paying out of pocket which was 2600 for everything. I had scheduled my wisdom with the oral surgeon and got that done. Recovered for 2 weeks and finally made my appointment to get my teeth cleaned. No problem. She was great!

I went to Aspen Dental. For my first visit they did numerous X-rays and I spent most of my time with the hygienist and seen the dentist for maybe 2 minutes. I was then told by the dentist and the hygienist that I had severe gum disease and that I would need to have surgery on my gums to repair it. I went up to the front desk to find out what my insurance was going to cover for the surgery and my insurance was only going to cover $2,000 and I was responsible for the other $2,000 that I had to pay upfront before even scheduling the appointment to get the surgery done. I went home, discussed it with my husband and realized we can't afford that so I called Aspen Dental back the next day and told them that I would just like to have the three cavities that I have filled and the one tooth with a loose filling fixed and they told me they won't do that until I get the surgery done for my gums. So I told him to destroy my records. I would go back to my original dentist.

Was told when I made my appt the first visit was free. I even asked when I got to my appoint and was told again the first visit was free. No charge for me or my insurance company. Went to ask about getting a filling. Saw the dentist for maybe 3 minutes and but spent most of the time with the hygienist who told me I had a gum infection and my tooth wouldn't be filled until corrected that issue. Was told by their business secretary I would have to pay over 1200.00 before I could get my tooth filled. And another 400.00 for the filling. A few weeks later I found out they billed my insurance company for the same visit they said was free and sent me a bill for 180.00.

I had an appointment for 3pm. I needed a tooth extracted and made that clear at the time I made the appointment. The Aspen Dental location is in West Melbourne, FL. They do the X rays and I see the hygienist. That is when the Doctor comes in and tells me I needed periodontal scaling and root planing totaling 2281.00 and to start an implant at the time of the tooth removal 2389.35 with an implant supported porcelain ceramic crown 1588.65. I told them I had to think about and that I would appreciate if the tooth was extracted. They wanted to schedule me for the tooth extraction at a later date. They did the extraction. Took them 10 min. THE ATTEMPT TO BAIT ME INTO SPENDING 6519.00 DOLLARS WAS ONE AND A HALF HOURS.

I am shocked a dental company treats people like they do. I originally scheduled a cleaning. After two hours of being there for X-rays I did not request, waiting for a Doctor and a Hygienist, they tell me I had to return for cleaning. I said, "You're kidding, that is why I am here." Plus they would not do a general cleaning but only deep cleaning for $212 for upper and $212 for bottom out of my pocket. It's all about the money. How real dental individuals work there is beyond me to be a part of a company that takes advantage of customers and tries to scare them into spending money. I am 72 of age and these tactics are despicable. They refused to just clean my teeth which insurance pays because the doctor and hygienist says I need a deep cleaning. All about money, Insurance obviously does not pay them enough but they use it to get us in the door to upsell. Oh by the way, had them cleaned in less than a year too. Stay away unless you like scams. Jim.

Lexington S.C on Sunset Blvd. The dentist sucks with a nasty attitude, the work he done was terrible. Still having issue with the same teeth, they are charging for work never was done. I wouldn't recommend nobody to go there not even my dog.

Have a broken tooth causing me pain. Called for an appt. on Dec. 15. Could not be seen til today Dec. 23. As I couldn't confirm my appt online they cancelled my appt without notifying me. Still in pain.

I went to Aspen Dental in Macon, GA for tooth pain, that I explained to them was from wisdom teeth coming through. Since it was my first visit I had to have X-rays and the whole nine. The dental assistant that performed the X-rays was the only pleasant part of the visit. They scanned my mouth for Invisalign, which I did not ask for. After the dentist came in and confirmed that I needed my wisdom teeth pulled and informed that I would have to wait a month to do so, the hygienist came and told me I needed to have my teeth cleaned.

Beware of going to Aspen Dental at 1805 Epps Bridge Pkwy Ste 101, Athens, GA. Fraud dental shop. Never Go There OR before any treatment take everything in written otherwise you will become victim of fraudulent vultures. They are expert in cheating patients, overbilling, treatment without requirement. With my dental insurance, I went there for my annual cleaning which was 100% covered by insurance. Before routine check-up they confirmed there will be no out of pocket as this is only a routine annual cleaning.

I went in to have teeth pulled and Dentures. I was told in first exam that they had long lasting **. Found out that was a lie the pain was horrible and was told you can't feel that but was very painful. Pulled all top teeth and left with dentures that never fit right and would not go back because pulling teeth should not be like that so the job never was finished and it cost me a pretty penny. Stay away.

Warning. ⚠️ Do not use Aspen Dental! Terrible dentures! Told me I needed all top teeth pulled which I later found to be untrue. I can't reverse this and I'm sick about it. I can't eat and can hardly speak clearly because of the horrible fit of the dentures. Don't try to save money by using this company!

Well I put in a complaint for Aspen Dental. Overpriced crooks. I got a call back with the usual bull **. They cannot help with anything and will not help with anything. The most uncaring people I have ever run across. I will be paying this off until I am dead and do not have the product I went in for. Do not go there. Go to anywhere else or you too will be taken to a bad place. I am a senior without enough teeth to chew properly and now I have TMJ on top of that, which by the way they do not treat. Sent me to another high priced bozo that wanted to give me implants without any bone to do so. What the heck has happened to this country? Aspen Dental, Mentor Ohio, Greedy Crooks.

I went to Aspen Dental for pre employment exam, they said I had oral disease, needed to have it done in 3 different office visits over 3-6 months period, I was leaving to work overseas in 4 weeks, I have had a previous check up 18 months before with no signs of a issue, The doctor would not sign off or give me a letter stating I could have the procedure. Done when I got back, because of this I was not able to go to work and lost my job. They overdiagnosed my issue, because all they want is money, I'm very upset about this, do not recommend them for any dental work, previous reviews state the same thing. My rating -0.

My parents never stressed brushing or flossing, I never had been to a dentist until I was 21 years old! I needed a lot of work done on my teeth and decided to go to Aspen Dental. I am crying over a year later as I write this review. My one insecurity and they made it worse! The dentist, and workers there are fantastic. No problem with them. My problem is with the business practice itself. They asked me what I wanted to do and I told them that I wanted my teeth pulled and either dentures or implants. I showed them the teeth that were bothering me and the chipped tooth in the front.

Total scam dentistry. This place is a mill. They get you in the door then over diagnose. My son was traveling and went in to see them because he had pain in one tooth. He was told that he needed 3 wisdom teeth removed. I called and asked why remove 3 and was told, "Well these teeth are in the back and hard to reach so they might get cavities." I asked if he had cavities in them now. She said no but they are at risk of cavities. Of course all teeth are. He was in pain and so we thought he should get just the one tooth removed. However they wouldn't make an appointment without receiving payment. So they billed our cards for the work they were planning to perform at an appointment the following week. I looked at Aspen's estimate and they had on their estimate bills for additional anesthesia (3x) which is ridiculous because the surgery had not been performed so they would have no way of knowing if they needed additional anesthesia units.

I went to Attleboro, MA Aspen Dental. 1st time so free xrays and visit. I wanted to get an upper partial, that's all because I thought I could pay on time. I do have a very good dentist for years now, but can't afford LG price for the partial. Aspen refused me a partial as I had 4 small cavities and said they would have to remove all my teeth. I went to my dentist and told him this. He assured me that my teeth can be fixed and he will not have to remove all my teeth. I will fix them then I will go to Boston to a dental school to get my partial. Please readers stay away for Aspen Dental. My dentist is in the vicinity near Aspen. Look him up! Stay safe and happy Thanksgiving to all.

I had a crown done here, nothing but pain from my first visit till now 2 years later, I asked for a refund for poor service and after spending over $3000 on two crowns, which I had to pay another dental office to redo the work they only refunded me $600.00, about 2500.00 short of what I paid for the complete awful experience. Do yourself a favor and find a reputable dentist, they’re out there just not at Aspen Dental.

I was looking at a commercial one day about Aspen Dental and how they accept all insurance. I made an online appointment. After, my husband told me, "You need to call them because they have a tendency of lying to draw customers in." I called aspen dental and they confirmed my appointment when I asked them about my insurance provider. They told me they don’t accept it or any other Medicaid related insurance provider. I felt humiliated. I then told the lady to take me off the schedule. She said, "We accept cash though."

I visited Aspen Dental for a set of bridge. I started having pain shortly after I received my bridge. In less than two months I started having pain, I had a root canal. Since I had my bridges I have four root canal done. My bridge fell out because they did not cement it. I went to another dentist. They show me the X-Ray where there were an opening in the back of the bridge that cause decay to my tooth. Went back to Aspen. No one is owing up to their mistake. The dentist that did the service on me left the company. And the company is not taking responsibility. The receptionist were very rude to me. That company is just for the money. I will not recommend them to anyone.

My wife made an appointment for an initial exam, we were told our Insurance covered it. After, they said she needed a super cleaning for an extra $100, she paid, but now we are being billed for additional money & nobody is willing to help us resolve the issue, STAY AWAY FROM THIS COMPANY!!!!

I had sensitivity lower right teeth area. Went in for THAT problem and was told root canal was needed and would fix sensitivity after x-rays and very brief consultation with dentist. Did as told-$1500 later still sensitive. Went in for final crown and explained this and was told maybe I should try Sensodyne toothpaste! Called customer service as had paid money and had procedure done that I did not want. They said I could come back in FOR FREE and have the dentist look at it again and see what other procedure they could do. I said I already paid a lot of money for no relief and asked for discount if second procedure needed and customer service rep Laura said no. Horrible customer service. Only about the money. Don’t go.

I came in for 3 fillings. The dentist rushed through the job and left composite all over the outside of three of my teeth. I came in and spent money to leave in worse condition than I came in. Now I have two teeth covered in glue and it feels awful in comparison to the rest of my teeth. I find it hard to believe there's a way to remove the composite that should have been inside the tooth without removing the enamel. So I called and let them know I was close by anticipating maybe they could try to do something. But going to lunch was more a priority for the dentist than taking care of their patient. I am furious and considering where else I might be able to copy and paste this review. Also the dentist was unsanitary looking.

Aspen Dental, Sevierville, Tennessee. I’m 73 years old and have never left a negative review in my life, until now. I went to Aspen a year ago for a partial which they charged my insurance $1100. After a few months it broke into. Had it fixed which they charged my insurance for. Two weeks later it broke again. So this year they were trying to make me a new upper denture. My first appointment was June 1, I did three wax try ins none worked. So I told the dentist I would just drop it (September). I told him I was still scared to eat with the partial because of it breaking so much. So he wanted to look at it. He said no wonder that it was just a temporary. So I asked, "When would I get the permanent?" So he sent one of the office managers in to talk to me and told me I would have to pay another $1100 for the permanent. I asked why I was never told, after a whole year, about the partial being a temporary and no one seems to know the answer.

They were wrong with the estimate. They said it included everything. Well everything didn't include the bottom teeth at all, that was not mentioned. Went back too many times to count. They pulled out my wife's front teeth. I'm not sure why. When she received her teeth they didn't fit too well. Then she was scratching her tongue on them. Let me tell you she got an infection in her mouth that she still has today, that's almost a year now. She has been in extreme pain from something nobody can seem to tell what it is. She's been to many doctors about it. Now it's like all the dentist here won't help her. She has dementia and I believe they were doing her rotten because of that. I could go on and on. This place is a racket. All the way to the back they use.

1st experience: I scheduled an appointment for a cleaning, and it took well over an hour for the dental hygienist to get me. When questioning the receptionist if I should just reschedule, she said, "no, just wait a couple more minutes." They could've easily informed me on the situation. What's the point of pre-scheduling an appointment then? Was offered no apology for the delay either.

The hygienists and aides are great, but everything else is horrible. I stressed exactly what I needed done from day 1, agreed to deep cleaning anyway because I knew I probably needed it. FINALLY talked to a dentist who reviewed my xrays and listened to my concerns. Agreed to a permanent bridge replacing 1 tooth and covering the 2 on either side. Next appointment, I assumed the plan was a go. After numbing gel applied for the extraction of an old crown, I was left in the chair (almost upside down, so uncomfortable!) so long they had to numb me again. I thought I would get gas because it was a question asked of me when doling out my initial paperwork. "Do you require gas?" "Yes."

On 7/6/20 I went to Aspen Dental on Outer Loop in Louisville KY. I spent at least 45 minutes with their financial person going over what it would cost to do deep gum cleaning treatment and a crown for a broken tooth. I am on Medicare and told her I needed the lowest quote possible for my "out of pocket expense" after insurance. We got that down to $1300 from $1600 which I reluctantly put on a credit card and the rest was billed to my insurance. Now I am getting a bill for an additional $1270 as they state the insurance didn't pay. Obviously they do not call the insurance for a definite amount of insurance benefit. I got scammed into it. They are very good at convincing you that you need this treatment and making you believe that the insurance is paying the balance. I have my insurance company as well as my lawyer looking into this operation and how they take advantage of senior citizens.

When I first went to Aspen Dental I was quoted a total price of $6936 with a copay of $2015.60 which I have paid. Final bill is $8238.80 and they say I still owe $2681. They are price gougers. Never go.

I took my daughter to Aspen to get work done on her teeth. They said work needed to be done in addition to what was actually needed. They are rude and talk down to people. My daughter has anxiety and panic episodes. The dentist got rude and made comments to her while she was in treatment room after I was made to leave the room. First through door they pushed a treatment agreement in her face to sign and the cost of treatment changed. When I ask questions the attitude comes out. We paid out of pocket for her treatment. The one worker from another office told us about help to sign up for a plan through a insurance. When I called back to inform the office I got it the rude from desk worker came off with "oh through the state" like she was told no I purchased the recommended plan from your office. My daughter is 21. I would dread to think if she went alone there what would have been pulled on her. Very costly and very comfortable rude experience.

Can A dentist take their client's phone away meaning (confiscate) people's phone. My name is Samuel **. Age 21 of Crossville TN. My opinion, However, I experienced this situation at Aspen dental in Crossville. I was in pre op for a tooth to be pulled which was $200.00 and I was treated like a child there and they at first gave me a verbal warning and then this lady named Brittany came in and confiscated my phone from me because I was on it texting my parents and my boss. I do not work at aspen dental which means I don't have to follow their cellphone policy. And I'm just a client there.

I was in the dentist office for an unrelated matter. I had been having a sensitive tooth when I was brushing. I asked the dentist to take a look. He had me sent for X-rays and after looking at them he said try using Sensodyne. My next visit they had tacked on $166 to my bill. I have since left.

Thanks for a chance to review and share. 45 days-ago I had a morning appointment that took far too long for the free initial exam and x-rays. The initial staff greeter was adequate and the lady taking x-rays was fun to visit with. The wait was quite lengthy even though I had a 1st appointment since many others had a 1st one too it seemed! The dentist was not wearing a COVID-19 or any kind of mask during the exam and walking the halls. His exam was super-fast and then I had a long 25-minute wait for a "cost estimate" which was to $50k remove all teeth for full dentures/implants - and/or some $4k+ bridge work/$1800 deep cleaning. The estimate lady claimed all teeth had some degree of infection, which is not the case since my regular dentist cares for me 2x/year.

I recently paid close to $2000.00 for a deposit on a new set of dentures a few weeks ago at the Bluffton, SC office. At that time I was told about a short delay (couple of days) in receiving the final product, but I would receive regular updates. I have yet to have one of the staff members contact me on their own volition. It has been weeks since my impressions have been taken and since anyone has called (I certainly call though); the amazing part is, how they wasted no time cashing my check. When I call, the staff’s attitude has gone from friendly, to overtly ugly and rude. The lies about what I was told are fantastic as well. Unbeknownst to them, come Monday, Aspen will be refunding me in full. Their lack of disrespect and compassion is unfathomable, as I had a front tooth on top break off. It’s humiliating being so young and looking like I do now. The sad part is how they are all aware of this.

I asked my son to get his teeth cleaned before school begins. We are from California. He was given an estimate of $80 something for a cleaning. He went and had a bunch of x-rays. They wanted to charge $30 for a cancer screening. What a joke. Then a small cavity filling and sealant. Then some kind of gum grafting. They wanted over $1,800. I recognized the scam, small fee for exam then upsell. I told him to pay his $30 and get out quick. I will fly him home to California and see our local dentist. My son is 21 and not experienced with scammers. Luckily he called me and we avoided this one.

When calling Aspen Dental Center, new patients are directed to a call center for scheduling; however, you are not told that you are talking to a call center. I asked several questions about my needs and how the dental center might accommodate them. I was promised that I could have work done the same day. I was promised a 20% discount if I did not use my insurance. I was promised that they were less expensive than my regular dentist. Their website also shows lower prices for the work I needed.

I scheduled an appt for 1pm 7/30. Filled out forms and said reason for appt, tooth pain. I sat in my car (due to covid) until 1:30. Checked in and had x-rays, sat in chair until 2:45, then was given an estimate for dentures and was told that they did not have time to pull tooth that is killing me. I asked if the tooth is accessed and was told they did not know. Needless to say, I'm finding another dentist.

Aspen Dental is awful to deal with. I had an emergency appointment and when I got there due to COVID I had to wait in the car until I would be called in, okay that was not an issue...but sitting in the car for 45 minutes was an issue and I had to call twice and was finally asked to come into the building and was seen by the dentist, I has an x-Ray which did show a cavity between two teeth that was causing the pain. The dentist said she can take care of that and sent me to the front desk, found out I could not be helped for two weeks! What kind of emergency visit is that?! So, I was just suppose to be in pain for 2 weeks. I declined and a few days later went elsewhere and had the cavity filled right away, the pain was from a cavity right at the nerve. But Aspen was quick to send me a bill and for what? They did nothing!

I am very disappointed in this Aspen Dental “West Bend” location. I am experiencing a failed denture repair with them. It lasted one day... I do not recommend them. The denture lab is lacking in skill and talent and should stop charging for repairs. All they do is say the repair will not last and charge you $170.00 for a simple “Acrylic Resin Glue Job” with a polish and a fast turnaround. They should not tell me different. I have proof. Granted, my repair was complicated with implants. I was desperate and paid the price... The lab tech should have seen the weakness in the repair and should not have done it. It was only a couple steps above “Super Glue”. Of course, that kind of repair will not last!! I was expecting more of a professional fix.

HORRiBLE. HORRIBLE. DO NOT GO. On 5/27 I had my wisdom tooth pulled along with another tooth. Well now I have nerve damage to my tongue and my jaw still hurts. I been 3 times since and so much different information. DR. ** also pulled the wrong tooth. My other wisdom tooth opposite side was impacted and crushing into the tooth beside it. Well he pulled 2 down. I asked on surgery day, "Are you sure that's the right one." 7/20 he said, "Did I pull the right tooth."

Wish I could give zero stars! I have had issues scheduling an emergency appointment...They can get a new customer in next week but a customer who is existing and paid thousands for dentures that claim warranty fittings can't get seen. If I would have known a so called reputable company would give such poor customer service I probably would have gone a cheaper route. The Ocala Florida office still has yet to return my call. I asked for an office manager and was told she was too busy. I called their corporate office. No answer for 2 days and even put a rating on the company web page no response. I would NEVER recommend them to my friends, family, coworkers or anyone who reads my feedback.

Thankfully, I came here (This forum) FIRST! BEFORE,... moving forward with treatment!... I did so proactively, because something smelled fishy and red flags were already going up! Foremost, (and the proverbial straw that broke the camel's back, as it were..) was their policy that I’m going to pay, in full,. my “Out of pocket”, when I schedule my appointment!? Seriously!?..YES!! They actually want you to pay,... (whatever they claim, your alleged patient portion will be, after insurance) when your appointment is set, often weeks out. Weeks BEFORE any service is rendered! What the..?? I’m 59, I’ve been around the block a few times. I’ve lived in several states and I have had many great and some not so great, providers through the years. But these guys take the cake! Thankfully, I saw this one coming. Aspen Dental is a well honed and lubricated ATM!

Because of how they do business, this may not be the best place to go for dental service! While they have made some effort to resolve my issues with my new dentures, it has not been without a lot of trouble on my part. At one point I thought I would have to secure a lawyer to help me through the process. After my initial visit, there was the presentation and their pricing structure is confusing and I believe it is deceptive. When they made my dentures, the top denture impression was done badly, and the denture did not stay in. Their initial solution was to apply a temporary (lasting about a year) reline. They did this twice and it was done badly both times. Also, during this same time they had a "technician" doing grinding adjustments without using the techniques that a Doctor would use to correctly identify the problem areas.

My boyfriend went to Aspen for a consultation for problems with his teeth. They told him the best option would be to have them all removed and get dentures. After going over everything the total came to about $14,000 (and he doesn't have insurance). We pre-paid and the appointment was scheduled. They scheduled it for 3:30pm in the afternoon. My boyfriend asked them twice if that was enough time to get all his teeth out, put in the two implants for the bottom teeth, etc. They said yes, that's no problem. Three hours into the surgery they removed all but 1 tooth, did not do the implants and the surgeon was very rude. The surgeon told my boyfriend "your teeth were not ready to come out" and "I'm going to be here until 8 tonight and I still have to drive back to Dallas".

Very insensitive and uncaring office manager. Tried to explain to office manager that I was afraid and worried about getting xrays for cleaning due to two tumors I had. Her response was in a very flippant tone, "Then explain to me how you expect us to exam you". I was shocked and upset by her lack of compassion. No sense of caring for customers from a manager.

I booked for a 3D xray and CD copy to determine if my jaw was thick enough for implants overseas. I went to local Aspen who did some good work before. I was escorted to a machine. I looked at the machine and repeated I needed a 3D for implants. The young girl confirmed I would be provided this service. It takes only a minute. She pushed me in and out very fast. I repeated I needed the CD. She escorted me back out front and told me to wait and, "They will be with you shortly." After a long wait I asked the counter how long. She said there was no CD but could xerox a copy. After getting bad they took me in back and said they do not have the right machine for what I wanted. They now are destroying my credit as I refuse to pay $199 for a useless xerox of my teeth. They have not responded to my plea.

I went in during COVID 19 because of broken tooth. After having 18+ xrays that we mandated, I was seen by an assistant to evaluate my gums, then a dentist came in & looked at my teeth. I kept asking about my chipped tooth. After they decided I needed a post, deep cleaning & referral to a oral surgeon, they dismissed me. I asked again about my tooth & they filed it & said they would do something when the other work is finished. My insurance covered a small amount but was lead to believe it would all be covered! NOW an appointment where my tooth was fixed & teeth cleaned. So what is all this if not a scam!

The Oak Creek 53154 Aspen Dental charged me more for the amount that I was entitled to pay out of pocket. Above this, I had to request for another round of visit within 2 days as the crown came out and was again charged to putting back the cement on the crown. The same task was done and was charged twice. Good to that one stays out of Aspen Dental, Oak Creek, WI 53154.

First I submit xrays that they said to bring. I'm then told there's a software conflict but I won't be billed for rays, but then am. Had a deep cleaning that I've had many times with other providers. Technician sloppy and inattentive to detail. Dentist comes in and spends (I counted) 12 seconds in my mouth. My bill? $563. I receive billing, go into office and tell them I want to pay off remaining amount. I pay. I get a collection notice because after leaving the office believing I just paid off the entire bill there's, wait for it, MORE. Paid that off and will never return to their office. They just passed up 3 crowns and maintenance. Bottom line, it's about profit not customer care. Warning, do not cross their threshold.

I had dentures made a few years ago at Aspen. They make the upper dentures on site. Since then I have had multiple problems with the teeth falling out. They would "replace" the tooth but they continued to fall out. Finally I insisted they make a new denture and they did but the same problem continued. I personally believe they super glue the teeth in. They are NOT embattled into the gum portion. I have had problem after problem with Aspen and I would never recommend them to anyone!!

What a terrible experience. Absolutely stay away from Aspen Dental in Merritt Island, Florida. I was there 3 times for "deep cleaning" which was a total ripoff. They are not clear about their fees and tell you the fee is higher in the middle of the treatment sequence. Also, they held onto my insurance reimbursement for several months and I had to keep calling them about this. Turnover at the front desk and among the professional staff. It's all about the money with Aspen. They could care less about you as a human being.

With my first visit to Aspen I was told that all services would be covered by my insurance provider. After getting the required x-rays I saw the dentist and was told that I needed a cleaning which would be covered by my insurance, however, the hygienist was sick and would not be able to do the cleaning. I was then sent to another staff person who explained the dental treatment I needed but then said my insurance would not pay for the needed treatment plan. She suggest that I purchase a separate dental insurance plan and then return when the new plan would be active.

I had to pay upfront because they couldn’t verify my insurance. Then they couldn’t figure out how to send my claim in to the correct insurance company. I ended up sending it in myself and now I can’t get them to refund me the money I overpaid. I wouldn’t recommend going there.

I called to make an appt. to have my teeth cleaned. That was all I wanted. My insurance paid for it. I cleared all of this with the receptionist before I went to the appt. They told me that they would have to do a full screening as I had not been there. I said okay as long as I get the cleaning. I was there for two hours and they sat me down in front of the girl whom I spoke with for my appt. She then told me that I would have to have a deep cleaning. The cost of such was $934.00. I said all I want is the regular cleaning that my insurance pays for. She said that they would not do that. I wasted my time there. I was very upfront about what I wanted and they told me that they would do a cleaning. Then they refused. They only wanted to get me to pay for more than I had asked for. I think they are immoral. They thrive on lies and deceit. I would suggest that no one go there.

I am extremely dissatisfied with the services received from Aspen Dental. I was not only deceived by the office manager, Kennise **, but I was fraudulently charged for services that were not performed. Additionally, Aspen Dental committed insurance fraud for billing charges to my dental insurance plan that were not performed. Aspen Dental assessed a total of $6,040.00 to my account for the 10/3/19 visit, billed my dental insurance carrier Sun Life, and then charged $2,952.00 to the new dental credit card. The charge to the dental credit card was not authorized and consisted of services that were not provided.

I called for a cleaning which my insurance pays 100% of. Everything went fine until I went to leave, they said I owed $300 for a cleaning. I said "something is wrong, it should be covered". They said it was $400 for the cleaning. I thought maybe I read my benefits wrong, so I paid. When I got to the car I looked in my insurance manual and it said it was covered 100%. I went back into Aspen and showed them the manual.

When I first went there they gave me a price. Today when I went in to get my teeth pulled for the dentures all of a sudden they increase the whole price another $600 and they wouldn't do the extraction unless I paid for this for the money.

Paid 6,000 for dentures that lasted 9 months. I felt like they took advantage of me because I am 70 years old. This is in New Braunfels Texas. BUYER BEWARE! Stay away from Aspen Dental. Teeth fell out.

I went to emergency with a swollen face and discovered i had a terrible tooth abscess. I made a dental appt that day with Aspen Dental and was told to come in the next day in East Wenatchee, WA. The day of my appt I was X-rayed and sent to accounting to apply for a loan to continue. Accountant gave me forms to apply for a $6000 loan and showed me itemized list of what had to be done on my teeth, including the abscess tooth extraction. I have preventive care covered by my primary health insurance and I also have supplemental dental coverage thru FEPBlue. So the accountant said they would process thru insurance first, then bill me the rest which would've been where my loan application (approved) would pay.

My first visit was awful. I was in pain with an infected tooth. They made me wait over three hours. Then it was closing time. All that was done was x-rays. I never even saw a dentist or get a teeth cleaning. I was rescheduled for two days later, in bad pain. No prescriptions for pain or antibiotics. I called another dentist and dumped Aspen.

A week later I spoke to Amber at the office and she was able to resolve the issue. She stated that she submitted a refund to my card and it may take up to five business days for to post. I am hopeful that this concludes my dealings with Aspen Dental. It seems that this issue and the others that I observed during my visit was caused by disorganization in their office. It's too bad that miscommunication and misinformation within their office staff seems to be their downfall.

Went to have extractions and upper denture. They gave me a temporary inexpensive rushed set until my gum was ready for the permanent "comfy fit" set. Well the upgraded set was horrible, ill fit and very large teeth. I looked like Frances the talking horse with a pair of slanted dentures. This was after 6 visits to the office for them to get them correct. The inexpensive temporary set was a better fit, but in 2 months the front tooth had fell out twice and had to be glued in. They further offended me by trying to convince me to take the horrible, ill fit teeth. This let me know that they do not care about the customer, only the money. I requested a refund and they told me I could have $100. I paid OVER 1K OUT OF MY POCKET. SOOOOOOOOO DISAPPOINTED!!!!

I paid $4,460.00 for four crowns and within the first few months three of them fell out and just this week the last one fell out. Aspen Dental tells me it's my fault for not coming to them for teeth cleaning but I have two other Crowns for over fifteen years not installed by them and they are still just fine. I do not have dental insurance and paid them cash out of pocket. At 73 tears of age on a fixed income that is not easy for me. When I travel and they fall out I will have to pay another dentist to install them or perhaps build them right in the first place.

Because of the coronavirus these "doctors" and nurses lost their minds, They were so nasty and rude to me because I coughed and sneeze, I have allergies. On top of that they tried get me to buy things.

I went to Aspen Dental looking to get dentures and all I got was screwed. I paid for top of the line dentures, which gave me a temporary set. After my teeth were pulled I was told to wear the temps right after they were pulled, could't do it, Dr said I have to. Whole weekend with terrible pain. Went in next Monday, complained about the pain, she said it will hurt for a while. That's when I got mad, ask for another dentist and I have had problems ever since. The quality and the fit are terrible!! I've ask them to fix it, they gave me a reline and it was NO better than before! And for the second time they told me that is the best they can do! Their best is everyone else's worst!

Predatory. Beware of the SCAM. Prior to coming to Aspen Dental in my town, I specifically only saw reviews for the few locations local to me (I was unaware they were a franchise and incorrectly assumed it was a local network of offices). Many of the negative reviews locally were about dentures/issues related to work I wouldn't be needing. Since I've had adult teeth, I've need dental work done. It's an ongoing cycle and has unfortunately, worsened with age. I am never surprised to hear bad news at the dentist but Aspen took it to a whole new level.

I took a loan in their office for the balance of what my insurance did not pay for my dentures. A year later I get a notice from a creditor saying I owe 1,124.00! Call Aspen. They tell me their computer had a glitch and this portion was not paid! This should not have went on my credit report. Their error. Also dentures do not fit. They move around and it hurt my gums. They fit awful and will never go to them again for any service. The person pulling my teeth that day was non talkative. When they finish they got me up bleeding all over the place and push me out the door.

I sent a lot of money on top of what my insurance paid. My dentures do not fit at all. They move all over the place when I eat even with a ton of denture cream. Went back and all they did was throw a bunch of filler on them. There are holes where the filler didn’t go in and there are rough spots that hurt my gums. You have to make sure they don’t do something you don’t want because they will do it and insurance won’t cover it.

Went for a sensitivity problem but complete oral check up was with lot of xrays. Some of them did not cover in my insurance. Had to pay out of pocket on the next visit. Unwanted xrays, they should have done pre determination with insurance before doing it.

Took forever...in this office and back to lobby, into another office, back to lobby. Final results were an upper denture. Lead Dentist was rushed and didn't bother to listen to reservations I had with the denture. Had another appointment, when I came in for appointment I was told it was for a cleaning. Since I only have 6 teeth left on the lower I expressed that I was told this appointment would be to discuss extracting the remaining teeth, dental implants and a lower denture. I was told that I had to have these teeth cleaned before I would be able to discuss any other procedures (at a cost of 110.00). I have no insurance. Since then one of the teeth has broken off at the root. I called to get another appointment and the receptionist said they would call me back. I have received no call back. I consider this very unprofessional and petty. I cannot afford to go to a local dentist because of the extra expense.

Made an appointment with Aspen Dental in November 2019. Went in for a checkup and inquiry about dental implants. Had X-ray's done and a full radiograph. At this time I knew I had some other issues that needed to be taken care of. I needed a tooth pulled that had deteriorated under a 4 piece bridge. And had cavities where the fillings had fallen out. When the x-rays were concluded I was sent over to the hygenist area, where she did her thing picked and prodded and came to the conclusion that I had gum disease and would need this expensive treatment. The dentist came in after that and did a physical exam. Where he discussed the implants and this expensive treatment for my gums, when questioned about the problem tooth he says yea, yea we can do something about that he never mentions the cavities.

I was a new patient and they wanted to charge me upfront for the procedure and I told them about my insurance and they knew nothing about how to bill anything and I kept calling and well I'm not going through them anymore cause they want to give excuses and not get things done. Never again will I go to Aspen Dental. They are incompetent and ignorant.

First of all I was charged almost $4,000 before I even had a tooth pulled. Second of all I was given toothpaste, mouthwash and a toothbrush. Toothbrush I never did receive and the toothpaste and mouthwash were $29 a piece. I went in there for a free x-ray and free exam and I got $29 toothpaste. I don't understand how they can justify this. They pulled teeth and made me sign the paperwork from the loan co. To release funds before taking impressions of bottom teeth that they were charging me 4000 for bottom partial that I could never wear because they could not adjust them enough to fit. They were way too tight and caused horrific pain. When leaving the office that day the tech that had tried to help adjust that partial said to me "Just wear them when you go out of the house."

I am so mad. I went there to get a new set of dentures. Told them I had a pair from other dental place and they were too big after weight loss surgery. They said, "No problem. You can get a line of credit to pay for them on a monthly plan," (great). Well I get the new set and they are the same size I went in there with from the other pair. So I have a $3 thousand cost for a set that are to yet again too big. I complained right away. They said it will take some time for them to fit down on the gums right. I have had them since May of 2019 and they are to the point that I can't even eat soft foods without them falling out. This has me so upset. I sad and ashamed to go out in the public eye.

Many months ago I checked with Aspen Dental about having a crown made and installed for a implant. I scheduled directly with the clerk at the Beckley office and told them when the specialist would have the post uncovered and ready for the crown. I was crystal clear I wanted to come over and get the impression and have the crown installed as soon as it was ready. I understood and agreed to the price of the work. I followed up and confirmed my appointment and even came in early to complete the paperwork as scheduled. Then when I was called the tech told me they would do a new patient visit and schedule another day for the impression.

I wish I could give this place negative stars. This establishment is the worst dental facility ever made. The amount of errors and mistakes they make is unbelievable. If you want a tooth pulled out with pliers and the "doctor" holding your head done between his arms and telling you to stop moving is a scene made out of a horror movie. This is not exaggerated one bit, they literally held down her head between his arms, and started yanking with pliers for a solid hour. Then we come to realize that they COULD HAVE FIXED THE TOOTH WITHOUT FREAKING PLIERS. Oh, and they seemed to have messed up a simple filling of mine as well. A SIMPLE FILLING. I had to get it REDONE by a real doctor elsewhere. This facility either needs a serious review or shut down entirely. Pathetic Establishment.

Never I repeat never use this company. They are unprofessional, their dentists are inadequate, I find it had to believe they ever went to school. They never return phone calls and treat patients like **. I had a tooth removed over a month ago and it still hurts. I went back once and they told me I had a canker sore that was causing the pain, tonight a piece of my old tooth came out of my gum. There was never a canker sore. They are the worst dental company on the planet

I had a broken tooth. Called for an appointment. Had to Wait 5 days. Charged 110 as soon as I walked in. Took an x-ray that I didn't need. Looked at tooth. Said, "Yep it needs to come out. Let's make another appointment and another $230 then maybe you wont be in pain anymore." Also the place was filthily dust on all equipment, dried spit on light, dirt on chair. We said something to Dr. He said, "Yea. A lot of people say it's dirty." I don't know about you but I WILL NOT BE BACK and I don't recommend anyone go there.

Went in for a cracked tooth and a general checkup and recommendations for extraction or partial bridge. Everything was fine until I was told I had to go to another dentist 20 miles away to determine if my cracked tooth could be repaired without a root canal. At that point I said fine I will go to that dentist and see what they had to say. I then asked how much for a cleaning and was told $752.00 and that was with a $240.00 discount. So much for free x-rays. Needless to say I am looking for another dentist.

I made an appointment at Aspen Dental at Eastchase in Montgomery. All of this started back in Sept. I was not told when making my appt that there was not a permanent dentist in the office nor was there a dental lab tech on staff. FALSE ADVERTISING. I got very lucky that the first RETIRED dentist that did my tooth extractions knew what he was doing. After going in again I asked where my dentist was. At that time they told me they were trying to find a dentist for their location. The dentist on duty was shuffling around like he wasn't sure where he was. I had impressions made an received a temporary set of dentures which have never fit right. I haven't had bottom teeth since Sept because they are too painful to wear.

Called in, made an appointment for gum pain, maybe an abscess or cyst. They took an X-ray for $127 which I expected but I told the technician I was there because of pain in my gums. Dentist came in, asked me about my smile (they want everyone to buy some kind of fake teeth for fake smile), poked around on my teeth, without gloves, started to clean my teeth. I told him why I was there, not for cleaning but for pain. The pain was in or around my bridge, but he couldn’t even read the X-ray correctly, didn’t know how many teeth were in my bridge or which teeth in the bridge had roots and which ones had root canal done. Said to take ** or maybe an antibiotic. Complete waste of time to spend $127 and have an incompetent or ignorant dentist. Maybe they are only good for fake smile products! I am over 50 and have been to several different dentists in the past but this was the worst experience ever.

My company changed insurance options this year and I signed up for a new plan through Cigna. In exploring my new plan, I learned that not only did my insurer not participate with my current dentist, but that my insurer only participated with ONE provider--Aspen Dental. First, the closest Aspen office is 40 minutes away in another town. I am also aware that Aspen has been accused of predatory financial practices. Nonetheless, I needed an exam and cleaning, so I made an appointment.

I had a root canal completed with a crown. My insurance covered a portion, and I was responsible for the rest. The dentist who did my root canal did not leave enough of the tooth for the crown to hold onto. I ended up having to return to have a metal post placed so the crown would hold. I was told I would NOT be charged to have this completed, since it wasn’t done correctly the first time. However, Aspen is now saying I owe them over $1500 for the repeat root canal. I attempted to dispute, and was told that I owe this amount, regardless of what I was told. The office staff and dentists here are liars, and I steer everyone I know away from this company. I’m still attempting to dispute this debt. Stay far away from Aspen.

More trouble than it’s ever going to be worth. I wouldn’t ever want to go back to Aspen Dental, even if my life depended on it. If you live anywhere in or around the Nashville area and you don’t have insurance. You might as well go to Meharry Medical (Dental) College and have students work on your mouth. Dead serious, I’d trust students to work on my mouth more than ANY ASPEN DENTAL LOCATION, YES IT'S THAT BAD.

I got a upper denture and a partial on bottom and my top denture has cracked 2 times in the last 3 months. They said they was gonna put a wire in it so it wouldn’t crack anymore. I don’t understand why it keeps cracking. I pay a lot of money for the comfy denture and it’s not been comfortable at all. I ask them to make me a better one cause this one is so thin you can almost see through it. Is anybody else had this problem with their denture. I think they rip me a good one. I do have a ten year warranty I guess they give you that cause they know you gonna have problems with them.

I called ASPEN a few days ago and told them I had insurance and needed new dentures. I let them know I had $1,000 of insurance for dentures. The lady I spoke with said no problem we have a set of dentures on sale for a little over $800. I made an appointment. When I was filling out the paperwork the wanted me to sign a paper that stated I had been explained the cost of the dentures. Well, I wasn't except for what I was quoted on the phone. So I did not sign it. The young lady that I was working with got my insurance card and said to me lets do the Xrays while we are waiting for the insurance company. I explained to her I could not pay any out of pocket money. I said ok as long as the dentures were not going to cost me any out of pocket money. She said there were 2 types of dentures they normally would pay for and that I would be ok.

They sounded good at first. But, described things as being covered by my insurance which were partially covered or not covered at all. They kept referring to their care plan that was never shown to me. Gave a different answer every time the same question was asked. "Prescribed" products I did not need and billed me for them. After clearly saying that I did not want certain things tried to force them on me AND BILLED me for them. Wanted to pull teeth that did NOT need to be pulled. My list could go on. Only acted in their best interest, NOT in the best interest of the patient. They only want the fastest and easiest profit they could get. Very poor ethics. It is sad that they prey on those who do not know better dentistry is available and available for less total cost.

These people are nothing but money hungry and ready to strip your wallet of everything you have. I saw a dentist on my first visit. Haven’t seen one since in two years. Hygienist tells you one thing. Billing tells you something else. Just now on February 5 2020 they say I owe $326.00 for January 19 2019. The hygienist never spent more than 20 minutes and always told me we were good cash wise. These people in Lynchburg Va are greedy and unprofessional. Just spent 10 minutes arguing with the receptionist. Never in 64 years of going to a Dentist have I ever been treated like this.

Went there for Multiple tooth extractions and upper dentures. When I went they told me I would have to have all kind of work done, told me lower teeth would also have to be removed... etc.. Told them no just wanted upper. Anyway.. they charged me excessive amt of money to have them pulled. Had the extractions done. My whole face was swollen.. Few areas of my gum were extremely sensitive.. A see later I have teeth or bone protruding out of my gums. Lots of teeth fragments were left in the teeth that was pulled. They want me to go back.. Hell no. Horrible job done. All they care about is money. It took the Dentist 3 minutes to pull 7 teeth. I laid all this money and now I will have to go see another Dentist to fix this. I will definitely not go back there.

My top tooth that held my partial broke my dentist had retired so I decided to go into Aspen dental because after calling them was told that they took my insurance. Had five teeth left in the top and after the exam was told that I had a gum disease. Had the five teeth pulled after being told that this was the best thing to do. Went in to get impressions a few days before the teeth was all pulled so they could fit me with temporary teeth. The morning I went back to get my teeth pulled after they were removed the temporary plate was so poorly made they didn't fit even after I got fitted for them before the surgery that morning. The doctor came back in and tryed to fix them to fit but they were just messed up. I began to cry because I didn't want to leave there with such a terrible fit and they were not correct which everyone could.

I broke my dentures which I've been wearing for 20+ years so I glued them together until I could save up the $4,000.00 to get new dentures for top and bottom. They got me in quickly for the consultation and actually did the mold of my teeth the same day. I came back a week later to try the wax mold to make sure I liked the look of the teeth and the placement. I paid in full at that appt. Once I paid all of a sudden they are too busy to get me in for weeks. I finally got my teeth but when I put the lower one in I almost screamed at how painful it was. She tried to grind them at least 8x. By then my lower gum was so inflamed I couldn't tell if the denture or my mouth was causing the pain so she said I should try it over the weekend and if need be they can realign it if needed.

I opted out of getting work done there because it was expensive, but not before I filled out paperwork which included my email. Now they email me constantly, everyday at least one email, some days more. To opt out I have to email them to tell them to stop. Oh, the irony, lol. Plus they constantly text me, makes me wish I never contacted them.

These people are unorganized, lazy, and do not respect your time. The most ridiculous dental experience I've ever had. Do NOT patron this business if you value your time and money. First of all they demanded that I get a consultation before they clean my teeth which I have never had to deal with before and insist they won't be able to clean my teeth on the same day. I tell them they need to find me a day where both are available so they do for two weeks later and I'm like fine.

On 8/11/19, I broke a lower tooth off at the gum line. It was a Sunday, my normal dentist was unavailable for service or to make an appt. I found Aspen online, found that they accepted my insurance; they were able to make an appt the first thing in the a.m; w/out knowing if I could get into my regular dentist, I made the appt. I was taken in for a full mouth xray, understandable. I was seen by a hygienist, who performed another exam; understandable. After her exam, I was surprised to learn about ‘extensive bone loss’, along w/ a recommendation to be treated right then w/ antibiotics.

I have a dental discount plan and unfortunately have neglected my teeth because I simply couldn't afford it. I had a molar that was decayed and abscessed, so I called for an appointment to have it extracted. I was seen quickly, but and the rays were fine, but then they started checking my bone in my gums. With an already inflamed, pussy mess it was horribly painful, turns out it was a sales push for dentures. I told them I had 200 dollar threshold, was quoted 285 and when I said no, she informed me she was taking 200 so she was okay with forgiving the rest. What the heck? They tell me to come back in an hour.

The staff are friendly, though ever-changing. I was talked into an implant and given an estimate. I had to go in more than once because they couldn't get it to fit correctly. It still doesn't fit correctly and I am constantly biting my cheek, but I will never go back. I couldn't afford the balance after insurance so I got a care credit card. After the many procedures were all done they told me it would be another $650.00. I told them I would not pay because that was not the agreement and I didn't understand where this amount came from. I never got an explanation. A year later they sent me to collections. They nickel and dime you to death and always add extra treatments that aren't needed. Buyer beware!!!! (Coralville, Iowa)

My wife went to Aspen Dental on Jan 7 2020. She had 12 upper teeth pulled and fitted with a temporary denture. Her initial visit was to have one broken crown pulled and a tooth added to her partial. Yet she allowed the "dentist" to talk her into a full extraction and denture. She had one molar that was a surgical implant. This dentist just yanked the implant out, which caused damage to her upper jawbone. He then DROPPED that implant from his instrument and it landed inside her throat!!! She has severe pain. She cannot wear the denture. She still cannot eat. She called Aspen yesterday, to be seen for the pain and to have adjustments made. They denied her a visit until 2 weeks. I had to call our attorney. He contacted Aspen and they miraculously got her in today.

If I could give a minus star, I would. I took my sister-in-law to Aspen in Dickson City when she broke her upper plate. I decided to get the "free" x-rays. I was then asked to sit down where they told me my options. I needed a cleaning, a crown and one tooth refilled. They said my insurance would "only" pay $3000 of it and convinced me to take out a $1,900 loan. They applied an antibiotic to my teeth. Another service was the Oral cancer screening--I will billed for that along with an electric toothbrush that I did not want or ask for. And was charged $125.00. After all this I am now, besides the loan, stuck with an $898.00 bill for the antibiotic put on my teeth that the insurance company did not pay for. They are the biggest rip offs around. Also since the work they did on my teeth, my teeth are extremely sensitive and I have to use a special toothpaste. I would ever recommend them to anybody!!

I have a dental discount plan and needed a root canal. My fee schedule for this procedure, which involved multi procedures, totaled as $680.00. They tried to charge me $1489.50. When I questioned their overcharge they claimed the work had to be done by an Endodontist and that's why it was $809.50 more than my fee schedule was. When I challenged this the office manager became rude and said he would cancel my appointment and refund my money and we would be done with each other. He then hung up on me. I am 72 years old and have had several root canals from general Dentists. This is not the first time Aspen Dental on University Pkwy in Sarasota FL tried to overcharge me. BEWARE!

I was paying for my daughter to get dentures. Aspen Dental was charging $2657.20 for the premium and final set of dentures that were to be made from the first set. My daughter died during the process of the first set. All Aspen credited the account is $566.00. They had not even started on the premium set of dentures so they had no time or supplies were used. They made $2091.20 for doing absolutely nothing. Not only was I grieving the loss of my daughter. I also got totally screwed from Aspen Dental. I don't know how they can sleep at night!

Aspen Dental uses DECEPTIVE ADVERTISING to con people to come in and then tries to stick it to them. The prices on the WEBSITE are a scam. They will tell you over the Phone, that prices are the cost of the Item. They do take your insurance and that what the insurance pays will be deducted from the WEBSITE PRICE. Check with your Insurance to find out how much they cover. Which I did! Then when you receive your price sheet, you will be shocked (they will try and add a lot of stuff you never ask for, like a lot of rip off scam artist try and do) but that's only the start of it. Once you get them to remove a lot of the stuff you didn't ask for they tell that some of it is required and has to be done to proceed. Cleanings and Fluoride Varnishing???

Sure the exam and x-ray is free. Had to have a simple extraction but was charged for a surgical extraction and they would not refund the difference. I have no benefits. So you're not receiving anything free. They will get your money one way or another. You have to pay before any services are render.

I was in need of a new dentist so I looked at my dental insurance web site and Aspen Dental was listed as an in network provider. I then called for an appointment and asked if they were in network for my insurance. I was told they take my insurance. I went to have the work done (which took hours of waiting to see a dentist). At my first visit I am asked to pay a reasonable amount, figured deductible. My second visit I am asked to pay another small amount, again I figured deductible. Then I receive a bill for several hundred dollars. Apparently the dentist I was assigned was not in network, but the others were, so I get screwed.

Initial visit was very welcoming. Had x-rayed, an extensive cleaning & shown my x-rays of my teeth & what had to be done. Never was I given an estimate of what this was going to cost. My Medicare coverage is for free x-rays & a free cleaning. Cleaning ended up not being free. I was not informed this was the case. After all the work was done I was sat down with a future estimate of work needed to be done. Included in this was what it cost me at this appointment which was a whopping $1700+ bill. They put me on a monthly plan of which I signed for and their services. Aren't they supposed to give an approximate estimate before they do the work that I would agree to and sign??

From my first visit on 9/16 to my last visit on 11/15, the dentist and other key staff changed without notification. The office manager changed 3 times (Kimberly, Bryan and Delvecchio). All of this left me feeling uncomfortable since I was planning to have major work done. Simultaneously, after each visit to ASPEN, I would receive notifications from United Concordia, my dental insurance, stating that procedures performed by ASPEN were ineligible under my plan (which I was not informed in advance). The second office manager, Bryan, assured me that I would not be responsible for services not covered under my plan and the letters from my United Concordia specifically stated that, “The Provider has agreed not to bill you for the difference between the PROVIDER’S CHARGE and the allowance for this service.”

This place is a joke. If you value your time and money go somewhere else. Turned up yesterday for my appointment and was told they'd have to reschedule. The earliest they could fit me in was 9 months time! This is the 2nd time this has happened with them. Not only that - they charge me for things the insurance covers then getting a refund out of them is close to impossible and they don't refund everything they owe you. I'm done. Time to find a professional dentist instead of these cowboys.

Please find another dentist. It has been almost a year and I have yet been able to eat a single meal using the dentures they sold me. It is now to the point I am taking both the dentist and the office manager to small claims court over the failed service they have provided me. Because the extractions was not to done correctly I had to go to another dentist and have him cut my gums open to remove bones that should have been removed during the extraction. The dentures does not fit at all. When you press on either side of the dentures it rocks from side to side causing the suction to break. Their only way to fix their bad is to pile on the soft liner which adds in causing the denture to break suction.

I chose Aspen Dental because I have no insurance. I have dental issues and some pain and needed help. All of the people I dealt with were very nice and I did not wait long. The dentist advised me that I needed 4 crowns and had gingivitis; total treatment plan was over $5,000.00. I decided to get a second opinion from the local community service dentist because it was much more than I expected. The second dentist told me that there was no need for even 1 crown. She reviewed Aspen's treatment plan and said "well you could do that but I don't see the need". Enough said. No matter how nice they are to you they are only concerned with getting as much money from you as possible. Make sure to get a second opinion if you do decide to use them.

I just paid 1900.0000 for a set of dentures that do not fit and I can't wear. I was told that I agreed to the the try ins and that I don't have enough bone for them to fix it. I have to use cushion grip to be able to wear the bottoms and can not wear the uppers at all. I wasted 1900.00 and would not recommend them at all.

Review for Snellville Ga Aspen Dental location. Not going to lie, service and exam was friendly and thorough. Yes the initial exam and Xrays are free if you do not have insurance but here is were the cons end. I have insurance. My 10/18/19 1:10 appointment was for a cleaning, which NEVER happened, that I arrived early for. Went back for the full mouth xrays then was put in a chair. The hygienist came in did her thing and told me that I needed a $300+ deep cleaning and left. "Can't do it today as I was suppose to be off at one." Hello? Apt was for 110? Obviously no type of cleaning was going to be performed today. The service that my appointment was for.

I needed to find a local dentist, found Aspen Dental in Royal Palm Beach Florida. I went for my initial consult and the gave me a complete treatment plan. I did a few of the items that were required but left a few things not done. The next visit they scheduled me I had to wait over half an hour before the dentist even came in to see me then had to wait another hour for the work to be done, they overbook appointment which is not fair to have to waste my time while dentist sees other patients. I left that day very unhappy.

Let me start by saying like most people I'm not a fan of dentist, that being said while my last visit to Aspen Dental was not life changing the procedure I had involved 5 needles and 1 hour. I can tell you I felt no pain including the needles. The entire office, in this particular case DR George ** and his assistant April have turned what I perceived a nightmare into a pleasure. I no longer have any fears of going knowing the entire office is there for your every need. THANKS TO ALL.

We thought going to Aspen in Chesterfield MI was the answer to a problem I was having with my teeth. After experiencing throat cancer in 2009, the radiation did a number on my gums and teeth. So after 10 years dentures seem to be the answer. Went to Aspen based on their ads and that should have been the first clue that we were making a mistake. Fortunately the top dentures seem to work out fine, but the bottom denture never fit. I was hospitalized for six weeks from May to June 2019 and after returning to aspen, for an permanent bottom denture, the problems began.

6 months with immediate dentures. Relined every 2 to 3 weeks. Seemed like a caring office. Picked up the permanent dentures and right from the start did not fit despite many adjustments. Dentist made a 2nd set of dentures. Picked these up and seemed to fit. As this day progressed noticing that uppers digging into roof of mouth. Called office this morning to inform I could not swallow while wearing these and stated to me not much that they could do or willing to do. They were real quick to grab my insurance money and cash though. Out 10K and insurance will not cover going to a more professional dentist for 5 yrs.

Went for an exam and cleaning. I have had my teeth cleaned every 6 months for about 65 years. They told me I couldn't have that normal (Prophylaxis) cleaning. I needed to have a $2500 deep cleaning. I told them I didn't want that. I wanted to have the same one that I have had for many years. I was not having any problems with my teeth, but they didn't want my low cost business. Very unprofessional. They will be my dentist as long as I give them the $2500.

Terrible service and product. Had dentures for less than a year and they broke in half. Had a pair from another dentist and lasted 20 years. They Will not return your calls! Now this may cause me health problems cause I cannot eat until I find another dentist to make me another pair which will take time! I Do not recommend this dentist office at all!

Aspen Dental seemed like the right place to go for a root canal and a crown until it turned out not to be. I went to Aspen Dental in Bloomingdale, which is a 45 minute drive from where I live. Not to mention each time I had to go I could not work. So I went in June of this year and had a root canal done. Everything seemed fine as I wasn’t in any pain. They did a good job with the pain management portion and I guess when you're paying over $1200 that’s the least they could do. Anyhow this is where it gets bad. I was scheduled to come in a week later for the crown, which was over $900 and I had paid all of this up front.

Dentist does not like questions as I seemed to insult his "intelligence". He demanded a retainer. (I am 47. No other dentist ever even suggested one) I asked him his methodology to help me understand him behind that thought and he walked away. No explanation, no nothing other than "get another opinion if you want". I said, "I might. Thank you." Never saw him again.

When I first came to the Aspen Dental in Concord, NH, it was a great experience. They helped me through getting over my dear of the dentist, they were transparent, especially with pricing, and scheduling and appointment was easy. However, within the past 4 months, my experience has been very different.

I have been dealing with Aspen since 2002. I needed a new set in 2017. Make a long story short...I was back to the office numerous times to have them filed so much you can read a paper through them. The uppers kept breaking in half. Was told they did not make them properly. The broke again Nov. 6th 2019. I went in and they made and appointment for Nov 20th. I went the first 10 days eating ice cream and pudding. I should have gone to ER. So my brother had enough and glued them so I could at least eat mashed potatoes and such. I was keeping Aspen informed through all of this. I go there yesterday and the dentist would not even listen to my problem and kicked me out of the office. It is not so much the dentures now. It is the way I was treated. I am going to fight this. Already got lots of info thanks to people in high places.

I was told that I needed to get an extraction, that I had to pay a deposit to get it scheduled. I cancelled to appointment prior to the date. 10/01/2019 I requested a refund. Was told it takes 7-10 business days. On 11/18/2019 I called to inquire on the status of the refund. I was told that Bethany was at lunch and would be back at 2pm. That they would leave her a note to call me. 2:45 I called back. She was on the phone. I called back 1.5 hours later she was with a patient. Another 1.5 hours later she was not at her desk, the person who answer said she would place another sticky note on her desk. On 11/19/2019 I called at 10am. Bethany this time was on the bank. I asked if Bethany had a supervisor. They said yes. She was a traveling supervisor name Kayla. They didn't know her number. She wasn't in the office.

The dentist at the South County, Missouri location slipped with her tool and gave me exposed jaw bone. My previous dentist retired, but I will find another smaller practice where they care. Aspen Dental is a corporation HACK SHOP. When I called to let them know the dentist injured me they did not care or do anything about it, NOT EVEN A SORRY! They are all about money and do not care about their patients as people. They Love to pull teeth and cause problems in your mouth to keep you coming back and spending as much money as possible.

I went to Aspen because they took my insurance. 1st visit went well. Told I needed 3 fillings. No problem. Covered by insurance, 2nd visit they checked gum line. Told I needed a deep cleaning (regular cleaning and scaling covered by insurance.). Went to schedule work. Found that they recommended something called ** at a cost of 1,400.00 not covered by insurance. I told them just do the cleaning and fillings, they said, "Nope. Not unless you get the deep cleaning also."

I went in for a adjustment and after the their assistant made all the corrections she could and told me that she would have to ask the head of the clinic Rodrigo to look at my dentures. He examined how the dentures fit, talked to the dentist and fit me with new dentures. Between Ava and Rodrigo I felt that I was getting the best service I have had. This is the second set of dentures I have purchased from Aspen and these two provided the best service anyone could have.

Being retired and having no dental insurance I was told that BC/BS had an affordable plan for couples. Was pleased to find a plan for $82/qtr that covered 2 cleanings, Xrays and very reasonable coverage for other procedures with low deductibles. The problem was finding a decent provider. After a lot of trial and error we found Aspen Dental.

Went to Aspen Dental. Was treated with lots of respect and caring. Had horrible teeth. Dentist gave me a long term major solution and if I couldn't afford that a fix that would get me by (pulling a couple teeth) then went back to manager office and was quoted a cost with what my insurance covers. At which point I called care credit and was approved for that amount, well beyond actually. Had all the major dental work done over a two month time period and everything was fine even good.

This was the first time I had gone to Aspen Dental. I went to get new Dentures. No one was at the front desk for a long, long time. There was a sign that said if a person was late they would have to reschedule. I was there very early, When someone finally came out, I was given a long form with medical questions to fill out (which should have been sent thru the mail earlier), because there were a LOT of questions that most people would not know off-hand. Luckily, I had brought all my medical info with me. They x-rayed my mouth (which I told them I did not think I needed, because I have no teeth). After the x-ray, I saw the Dentist and told her I could not afford and did not want implants, we talked about the dentures.

It was the best experience I ever had at a dentist. They were compassionate, caring and there to help you have a great smile and to feel better about yourself. I had all my top teeth removed and my bone shaved. I am telling you I never felt a thing. The pain was not even bad the next day. I went to the Onalaska dentistry. The friendliest nicest group of people. Never made me feel bad because my teeth were bad. Just the opposite. They made me feel that my smile would be beautiful again. I will be going there from now on and I recommend everyone that needs a dentist to go there. They are the best. Thanks Aspen Dental in Onalaska. You're the best. Wanda

The dental assistant I work with was very helpful helping me get through my pain. I believe her name is Alvonshay And the dentist was wonderful. Had an awesome experience. I definitely would recommend anyone to go see them in Gainesville Florida Because I plan on coming back to see them in the future to help me out with a implant. Overall really nice people over there, Lots of :-) Smiley faces.

I've been visiting the dentist every 6 months since I was a child and I've never had a cavity. Went to Aspen Dental and was told I had 10 cavities and gum disease. I went to a real dentist for a second opinion and guess what? No cavities or gum disease. Sadly, this is all too common at Aspen. They are notorious for recommending unnecessary treatment to boost corporate profits. A few google searches on Aspen Dental should tell you all you need to know. Do yourself a favor and stay away from Aspen Dental.

I went in for gum pain. I’m gonna need a deep cleaning but I refuse to extract my teeth and get dentures. I’d rather they fall out on their own or just be ugly. I refuse to extract perfectly good teeth that probably only need a root canal at the most or a crown. Doctor refuses to do any other treatment while I’m refusing extraction. Seems we’ve come to a standstill.

3 months of pain. Went to have a crown repaired, no pain at that time, they made a temp & then put in a permanent one & have had pain ever since that temp one. Went back several times, last time they told me to use different toothpaste & they keep trying to bill me for the follow up visits.

The dentist at Aspen Dental of Muskegon left painful tooth splinters behind from three of four extractions. Weeks later, those splinters are emerging from my gums much like splinters fester from skin. Both my daughter and I contracted thrush within days of our dental work being done.

In my opinion Aspen Dental's goal is to get as deep in your pockets as much as possible. Overheard the dentist reviewing processes with a new employee. Instructed new assistant that each procedure had a specific time frame that was not to be exceeded. Don't let the free exam and x rays fool you. The dentist broke my partial trying to make it fit to new dental work but was willing to sell me a new partial for $2200.00. I had a new perfectly fitting quality partial made locally for 1300.00. Also I had very impersonal service, staff was cold and indifferent. This place is a dental assembly line!!