Aspen Dental Reviews

I asked my son to get his teeth cleaned before school begins. We are from California. He was given an estimate of $80 something for a cleaning. He went and had a bunch of x-rays. They wanted to charge $30 for a cancer screening. What a joke. Then a small cavity filling and sealant. Then some kind of gum grafting. They wanted over $1,800. I recognized the scam, small fee for exam then upsell. I told him to pay his $30 and get out quick. I will fly him home to California and see our local dentist. My son is 21 and not experienced with scammers. Luckily he called me and we avoided this one.

When calling Aspen Dental Center, new patients are directed to a call center for scheduling; however, you are not told that you are talking to a call center. I asked several questions about my needs and how the dental center might accommodate them. I was promised that I could have work done the same day. I was promised a 20% discount if I did not use my insurance. I was promised that they were less expensive than my regular dentist. Their website also shows lower prices for the work I needed.

I scheduled an appt for 1pm 7/30. Filled out forms and said reason for appt, tooth pain. I sat in my car (due to covid) until 1:30. Checked in and had x-rays, sat in chair until 2:45, then was given an estimate for dentures and was told that they did not have time to pull tooth that is killing me. I asked if the tooth is accessed and was told they did not know. Needless to say, I'm finding another dentist.

Aspen Dental is awful to deal with. I had an emergency appointment and when I got there due to COVID I had to wait in the car until I would be called in, okay that was not an issue...but sitting in the car for 45 minutes was an issue and I had to call twice and was finally asked to come into the building and was seen by the dentist, I has an x-Ray which did show a cavity between two teeth that was causing the pain. The dentist said she can take care of that and sent me to the front desk, found out I could not be helped for two weeks! What kind of emergency visit is that?! So, I was just suppose to be in pain for 2 weeks. I declined and a few days later went elsewhere and had the cavity filled right away, the pain was from a cavity right at the nerve. But Aspen was quick to send me a bill and for what? They did nothing!

I am very disappointed in this Aspen Dental “West Bend” location. I am experiencing a failed denture repair with them. It lasted one day... I do not recommend them. The denture lab is lacking in skill and talent and should stop charging for repairs. All they do is say the repair will not last and charge you $170.00 for a simple “Acrylic Resin Glue Job” with a polish and a fast turnaround. They should not tell me different. I have proof. Granted, my repair was complicated with implants. I was desperate and paid the price... The lab tech should have seen the weakness in the repair and should not have done it. It was only a couple steps above “Super Glue”. Of course, that kind of repair will not last!! I was expecting more of a professional fix.

HORRiBLE. HORRIBLE. DO NOT GO. On 5/27 I had my wisdom tooth pulled along with another tooth. Well now I have nerve damage to my tongue and my jaw still hurts. I been 3 times since and so much different information. DR. ** also pulled the wrong tooth. My other wisdom tooth opposite side was impacted and crushing into the tooth beside it. Well he pulled 2 down. I asked on surgery day, "Are you sure that's the right one." 7/20 he said, "Did I pull the right tooth."

Wish I could give zero stars! I have had issues scheduling an emergency appointment...They can get a new customer in next week but a customer who is existing and paid thousands for dentures that claim warranty fittings can't get seen. If I would have known a so called reputable company would give such poor customer service I probably would have gone a cheaper route. The Ocala Florida office still has yet to return my call. I asked for an office manager and was told she was too busy. I called their corporate office. No answer for 2 days and even put a rating on the company web page no response. I would NEVER recommend them to my friends, family, coworkers or anyone who reads my feedback.

Thankfully, I came here (This forum) FIRST! BEFORE,... moving forward with treatment!... I did so proactively, because something smelled fishy and red flags were already going up! Foremost, (and the proverbial straw that broke the camel's back, as it were..) was their policy that I’m going to pay, in full,. my “Out of pocket”, when I schedule my appointment!? Seriously!?..YES!! They actually want you to pay,... (whatever they claim, your alleged patient portion will be, after insurance) when your appointment is set, often weeks out. Weeks BEFORE any service is rendered! What the..?? I’m 59, I’ve been around the block a few times. I’ve lived in several states and I have had many great and some not so great, providers through the years. But these guys take the cake! Thankfully, I saw this one coming. Aspen Dental is a well honed and lubricated ATM!

Because of how they do business, this may not be the best place to go for dental service! While they have made some effort to resolve my issues with my new dentures, it has not been without a lot of trouble on my part. At one point I thought I would have to secure a lawyer to help me through the process. After my initial visit, there was the presentation and their pricing structure is confusing and I believe it is deceptive. When they made my dentures, the top denture impression was done badly, and the denture did not stay in. Their initial solution was to apply a temporary (lasting about a year) reline. They did this twice and it was done badly both times. Also, during this same time they had a "technician" doing grinding adjustments without using the techniques that a Doctor would use to correctly identify the problem areas.

My boyfriend went to Aspen for a consultation for problems with his teeth. They told him the best option would be to have them all removed and get dentures. After going over everything the total came to about $14,000 (and he doesn't have insurance). We pre-paid and the appointment was scheduled. They scheduled it for 3:30pm in the afternoon. My boyfriend asked them twice if that was enough time to get all his teeth out, put in the two implants for the bottom teeth, etc. They said yes, that's no problem. Three hours into the surgery they removed all but 1 tooth, did not do the implants and the surgeon was very rude. The surgeon told my boyfriend "your teeth were not ready to come out" and "I'm going to be here until 8 tonight and I still have to drive back to Dallas".

Very insensitive and uncaring office manager. Tried to explain to office manager that I was afraid and worried about getting xrays for cleaning due to two tumors I had. Her response was in a very flippant tone, "Then explain to me how you expect us to exam you". I was shocked and upset by her lack of compassion. No sense of caring for customers from a manager.

I booked for a 3D xray and CD copy to determine if my jaw was thick enough for implants overseas. I went to local Aspen who did some good work before. I was escorted to a machine. I looked at the machine and repeated I needed a 3D for implants. The young girl confirmed I would be provided this service. It takes only a minute. She pushed me in and out very fast. I repeated I needed the CD. She escorted me back out front and told me to wait and, "They will be with you shortly." After a long wait I asked the counter how long. She said there was no CD but could xerox a copy. After getting bad they took me in back and said they do not have the right machine for what I wanted. They now are destroying my credit as I refuse to pay $199 for a useless xerox of my teeth. They have not responded to my plea.

I went in during COVID 19 because of broken tooth. After having 18+ xrays that we mandated, I was seen by an assistant to evaluate my gums, then a dentist came in & looked at my teeth. I kept asking about my chipped tooth. After they decided I needed a post, deep cleaning & referral to a oral surgeon, they dismissed me. I asked again about my tooth & they filed it & said they would do something when the other work is finished. My insurance covered a small amount but was lead to believe it would all be covered! NOW an appointment where my tooth was fixed & teeth cleaned. So what is all this if not a scam!

The Oak Creek 53154 Aspen Dental charged me more for the amount that I was entitled to pay out of pocket. Above this, I had to request for another round of visit within 2 days as the crown came out and was again charged to putting back the cement on the crown. The same task was done and was charged twice. Good to that one stays out of Aspen Dental, Oak Creek, WI 53154.

First I submit xrays that they said to bring. I'm then told there's a software conflict but I won't be billed for rays, but then am. Had a deep cleaning that I've had many times with other providers. Technician sloppy and inattentive to detail. Dentist comes in and spends (I counted) 12 seconds in my mouth. My bill? $563. I receive billing, go into office and tell them I want to pay off remaining amount. I pay. I get a collection notice because after leaving the office believing I just paid off the entire bill there's, wait for it, MORE. Paid that off and will never return to their office. They just passed up 3 crowns and maintenance. Bottom line, it's about profit not customer care. Warning, do not cross their threshold.

I had dentures made a few years ago at Aspen. They make the upper dentures on site. Since then I have had multiple problems with the teeth falling out. They would "replace" the tooth but they continued to fall out. Finally I insisted they make a new denture and they did but the same problem continued. I personally believe they super glue the teeth in. They are NOT embattled into the gum portion. I have had problem after problem with Aspen and I would never recommend them to anyone!!

What a terrible experience. Absolutely stay away from Aspen Dental in Merritt Island, Florida. I was there 3 times for "deep cleaning" which was a total ripoff. They are not clear about their fees and tell you the fee is higher in the middle of the treatment sequence. Also, they held onto my insurance reimbursement for several months and I had to keep calling them about this. Turnover at the front desk and among the professional staff. It's all about the money with Aspen. They could care less about you as a human being.

With my first visit to Aspen I was told that all services would be covered by my insurance provider. After getting the required x-rays I saw the dentist and was told that I needed a cleaning which would be covered by my insurance, however, the hygienist was sick and would not be able to do the cleaning. I was then sent to another staff person who explained the dental treatment I needed but then said my insurance would not pay for the needed treatment plan. She suggest that I purchase a separate dental insurance plan and then return when the new plan would be active.

I had to pay upfront because they couldn’t verify my insurance. Then they couldn’t figure out how to send my claim in to the correct insurance company. I ended up sending it in myself and now I can’t get them to refund me the money I overpaid. I wouldn’t recommend going there.

I called to make an appt. to have my teeth cleaned. That was all I wanted. My insurance paid for it. I cleared all of this with the receptionist before I went to the appt. They told me that they would have to do a full screening as I had not been there. I said okay as long as I get the cleaning. I was there for two hours and they sat me down in front of the girl whom I spoke with for my appt. She then told me that I would have to have a deep cleaning. The cost of such was $934.00. I said all I want is the regular cleaning that my insurance pays for. She said that they would not do that. I wasted my time there. I was very upfront about what I wanted and they told me that they would do a cleaning. Then they refused. They only wanted to get me to pay for more than I had asked for. I think they are immoral. They thrive on lies and deceit. I would suggest that no one go there.

I am extremely dissatisfied with the services received from Aspen Dental. I was not only deceived by the office manager, Kennise **, but I was fraudulently charged for services that were not performed. Additionally, Aspen Dental committed insurance fraud for billing charges to my dental insurance plan that were not performed. Aspen Dental assessed a total of $6,040.00 to my account for the 10/3/19 visit, billed my dental insurance carrier Sun Life, and then charged $2,952.00 to the new dental credit card. The charge to the dental credit card was not authorized and consisted of services that were not provided.

I called for a cleaning which my insurance pays 100% of. Everything went fine until I went to leave, they said I owed $300 for a cleaning. I said "something is wrong, it should be covered". They said it was $400 for the cleaning. I thought maybe I read my benefits wrong, so I paid. When I got to the car I looked in my insurance manual and it said it was covered 100%. I went back into Aspen and showed them the manual.

When I first went there they gave me a price. Today when I went in to get my teeth pulled for the dentures all of a sudden they increase the whole price another $600 and they wouldn't do the extraction unless I paid for this for the money.

Paid 6,000 for dentures that lasted 9 months. I felt like they took advantage of me because I am 70 years old. This is in New Braunfels Texas. BUYER BEWARE! Stay away from Aspen Dental. Teeth fell out.

I went to emergency with a swollen face and discovered i had a terrible tooth abscess. I made a dental appt that day with Aspen Dental and was told to come in the next day in East Wenatchee, WA. The day of my appt I was X-rayed and sent to accounting to apply for a loan to continue. Accountant gave me forms to apply for a $6000 loan and showed me itemized list of what had to be done on my teeth, including the abscess tooth extraction. I have preventive care covered by my primary health insurance and I also have supplemental dental coverage thru FEPBlue. So the accountant said they would process thru insurance first, then bill me the rest which would've been where my loan application (approved) would pay.

My first visit was awful. I was in pain with an infected tooth. They made me wait over three hours. Then it was closing time. All that was done was x-rays. I never even saw a dentist or get a teeth cleaning. I was rescheduled for two days later, in bad pain. No prescriptions for pain or antibiotics. I called another dentist and dumped Aspen.

A week later I spoke to Amber at the office and she was able to resolve the issue. She stated that she submitted a refund to my card and it may take up to five business days for to post. I am hopeful that this concludes my dealings with Aspen Dental. It seems that this issue and the others that I observed during my visit was caused by disorganization in their office. It's too bad that miscommunication and misinformation within their office staff seems to be their downfall.

Went to have extractions and upper denture. They gave me a temporary inexpensive rushed set until my gum was ready for the permanent "comfy fit" set. Well the upgraded set was horrible, ill fit and very large teeth. I looked like Frances the talking horse with a pair of slanted dentures. This was after 6 visits to the office for them to get them correct. The inexpensive temporary set was a better fit, but in 2 months the front tooth had fell out twice and had to be glued in. They further offended me by trying to convince me to take the horrible, ill fit teeth. This let me know that they do not care about the customer, only the money. I requested a refund and they told me I could have $100. I paid OVER 1K OUT OF MY POCKET. SOOOOOOOOO DISAPPOINTED!!!!

I paid $4,460.00 for four crowns and within the first few months three of them fell out and just this week the last one fell out. Aspen Dental tells me it's my fault for not coming to them for teeth cleaning but I have two other Crowns for over fifteen years not installed by them and they are still just fine. I do not have dental insurance and paid them cash out of pocket. At 73 tears of age on a fixed income that is not easy for me. When I travel and they fall out I will have to pay another dentist to install them or perhaps build them right in the first place.

Because of the coronavirus these "doctors" and nurses lost their minds, They were so nasty and rude to me because I coughed and sneeze, I have allergies. On top of that they tried get me to buy things.

I went to Aspen Dental looking to get dentures and all I got was screwed. I paid for top of the line dentures, which gave me a temporary set. After my teeth were pulled I was told to wear the temps right after they were pulled, could't do it, Dr said I have to. Whole weekend with terrible pain. Went in next Monday, complained about the pain, she said it will hurt for a while. That's when I got mad, ask for another dentist and I have had problems ever since. The quality and the fit are terrible!! I've ask them to fix it, they gave me a reline and it was NO better than before! And for the second time they told me that is the best they can do! Their best is everyone else's worst!

Predatory. Beware of the SCAM. Prior to coming to Aspen Dental in my town, I specifically only saw reviews for the few locations local to me (I was unaware they were a franchise and incorrectly assumed it was a local network of offices). Many of the negative reviews locally were about dentures/issues related to work I wouldn't be needing. Since I've had adult teeth, I've need dental work done. It's an ongoing cycle and has unfortunately, worsened with age. I am never surprised to hear bad news at the dentist but Aspen took it to a whole new level.

I took a loan in their office for the balance of what my insurance did not pay for my dentures. A year later I get a notice from a creditor saying I owe 1,124.00! Call Aspen. They tell me their computer had a glitch and this portion was not paid! This should not have went on my credit report. Their error. Also dentures do not fit. They move around and it hurt my gums. They fit awful and will never go to them again for any service. The person pulling my teeth that day was non talkative. When they finish they got me up bleeding all over the place and push me out the door.

I sent a lot of money on top of what my insurance paid. My dentures do not fit at all. They move all over the place when I eat even with a ton of denture cream. Went back and all they did was throw a bunch of filler on them. There are holes where the filler didn’t go in and there are rough spots that hurt my gums. You have to make sure they don’t do something you don’t want because they will do it and insurance won’t cover it.

Went for a sensitivity problem but complete oral check up was with lot of xrays. Some of them did not cover in my insurance. Had to pay out of pocket on the next visit. Unwanted xrays, they should have done pre determination with insurance before doing it.

Took forever...in this office and back to lobby, into another office, back to lobby. Final results were an upper denture. Lead Dentist was rushed and didn't bother to listen to reservations I had with the denture. Had another appointment, when I came in for appointment I was told it was for a cleaning. Since I only have 6 teeth left on the lower I expressed that I was told this appointment would be to discuss extracting the remaining teeth, dental implants and a lower denture. I was told that I had to have these teeth cleaned before I would be able to discuss any other procedures (at a cost of 110.00). I have no insurance. Since then one of the teeth has broken off at the root. I called to get another appointment and the receptionist said they would call me back. I have received no call back. I consider this very unprofessional and petty. I cannot afford to go to a local dentist because of the extra expense.

Made an appointment with Aspen Dental in November 2019. Went in for a checkup and inquiry about dental implants. Had X-ray's done and a full radiograph. At this time I knew I had some other issues that needed to be taken care of. I needed a tooth pulled that had deteriorated under a 4 piece bridge. And had cavities where the fillings had fallen out. When the x-rays were concluded I was sent over to the hygenist area, where she did her thing picked and prodded and came to the conclusion that I had gum disease and would need this expensive treatment. The dentist came in after that and did a physical exam. Where he discussed the implants and this expensive treatment for my gums, when questioned about the problem tooth he says yea, yea we can do something about that he never mentions the cavities.

I was a new patient and they wanted to charge me upfront for the procedure and I told them about my insurance and they knew nothing about how to bill anything and I kept calling and well I'm not going through them anymore cause they want to give excuses and not get things done. Never again will I go to Aspen Dental. They are incompetent and ignorant.

First of all I was charged almost $4,000 before I even had a tooth pulled. Second of all I was given toothpaste, mouthwash and a toothbrush. Toothbrush I never did receive and the toothpaste and mouthwash were $29 a piece. I went in there for a free x-ray and free exam and I got $29 toothpaste. I don't understand how they can justify this. They pulled teeth and made me sign the paperwork from the loan co. To release funds before taking impressions of bottom teeth that they were charging me 4000 for bottom partial that I could never wear because they could not adjust them enough to fit. They were way too tight and caused horrific pain. When leaving the office that day the tech that had tried to help adjust that partial said to me "Just wear them when you go out of the house."

I am so mad. I went there to get a new set of dentures. Told them I had a pair from other dental place and they were too big after weight loss surgery. They said, "No problem. You can get a line of credit to pay for them on a monthly plan," (great). Well I get the new set and they are the same size I went in there with from the other pair. So I have a $3 thousand cost for a set that are to yet again too big. I complained right away. They said it will take some time for them to fit down on the gums right. I have had them since May of 2019 and they are to the point that I can't even eat soft foods without them falling out. This has me so upset. I sad and ashamed to go out in the public eye.

Many months ago I checked with Aspen Dental about having a crown made and installed for a implant. I scheduled directly with the clerk at the Beckley office and told them when the specialist would have the post uncovered and ready for the crown. I was crystal clear I wanted to come over and get the impression and have the crown installed as soon as it was ready. I understood and agreed to the price of the work. I followed up and confirmed my appointment and even came in early to complete the paperwork as scheduled. Then when I was called the tech told me they would do a new patient visit and schedule another day for the impression.

I wish I could give this place negative stars. This establishment is the worst dental facility ever made. The amount of errors and mistakes they make is unbelievable. If you want a tooth pulled out with pliers and the "doctor" holding your head done between his arms and telling you to stop moving is a scene made out of a horror movie. This is not exaggerated one bit, they literally held down her head between his arms, and started yanking with pliers for a solid hour. Then we come to realize that they COULD HAVE FIXED THE TOOTH WITHOUT FREAKING PLIERS. Oh, and they seemed to have messed up a simple filling of mine as well. A SIMPLE FILLING. I had to get it REDONE by a real doctor elsewhere. This facility either needs a serious review or shut down entirely. Pathetic Establishment.

Never I repeat never use this company. They are unprofessional, their dentists are inadequate, I find it had to believe they ever went to school. They never return phone calls and treat patients like **. I had a tooth removed over a month ago and it still hurts. I went back once and they told me I had a canker sore that was causing the pain, tonight a piece of my old tooth came out of my gum. There was never a canker sore. They are the worst dental company on the planet

I had a broken tooth. Called for an appointment. Had to Wait 5 days. Charged 110 as soon as I walked in. Took an x-ray that I didn't need. Looked at tooth. Said, "Yep it needs to come out. Let's make another appointment and another $230 then maybe you wont be in pain anymore." Also the place was filthily dust on all equipment, dried spit on light, dirt on chair. We said something to Dr. He said, "Yea. A lot of people say it's dirty." I don't know about you but I WILL NOT BE BACK and I don't recommend anyone go there.

Went in for a cracked tooth and a general checkup and recommendations for extraction or partial bridge. Everything was fine until I was told I had to go to another dentist 20 miles away to determine if my cracked tooth could be repaired without a root canal. At that point I said fine I will go to that dentist and see what they had to say. I then asked how much for a cleaning and was told $752.00 and that was with a $240.00 discount. So much for free x-rays. Needless to say I am looking for another dentist.

I made an appointment at Aspen Dental at Eastchase in Montgomery. All of this started back in Sept. I was not told when making my appt that there was not a permanent dentist in the office nor was there a dental lab tech on staff. FALSE ADVERTISING. I got very lucky that the first RETIRED dentist that did my tooth extractions knew what he was doing. After going in again I asked where my dentist was. At that time they told me they were trying to find a dentist for their location. The dentist on duty was shuffling around like he wasn't sure where he was. I had impressions made an received a temporary set of dentures which have never fit right. I haven't had bottom teeth since Sept because they are too painful to wear.

Called in, made an appointment for gum pain, maybe an abscess or cyst. They took an X-ray for $127 which I expected but I told the technician I was there because of pain in my gums. Dentist came in, asked me about my smile (they want everyone to buy some kind of fake teeth for fake smile), poked around on my teeth, without gloves, started to clean my teeth. I told him why I was there, not for cleaning but for pain. The pain was in or around my bridge, but he couldn’t even read the X-ray correctly, didn’t know how many teeth were in my bridge or which teeth in the bridge had roots and which ones had root canal done. Said to take ** or maybe an antibiotic. Complete waste of time to spend $127 and have an incompetent or ignorant dentist. Maybe they are only good for fake smile products! I am over 50 and have been to several different dentists in the past but this was the worst experience ever.

My company changed insurance options this year and I signed up for a new plan through Cigna. In exploring my new plan, I learned that not only did my insurer not participate with my current dentist, but that my insurer only participated with ONE provider--Aspen Dental. First, the closest Aspen office is 40 minutes away in another town. I am also aware that Aspen has been accused of predatory financial practices. Nonetheless, I needed an exam and cleaning, so I made an appointment.

I had a root canal completed with a crown. My insurance covered a portion, and I was responsible for the rest. The dentist who did my root canal did not leave enough of the tooth for the crown to hold onto. I ended up having to return to have a metal post placed so the crown would hold. I was told I would NOT be charged to have this completed, since it wasn’t done correctly the first time. However, Aspen is now saying I owe them over $1500 for the repeat root canal. I attempted to dispute, and was told that I owe this amount, regardless of what I was told. The office staff and dentists here are liars, and I steer everyone I know away from this company. I’m still attempting to dispute this debt. Stay far away from Aspen.

More trouble than it’s ever going to be worth. I wouldn’t ever want to go back to Aspen Dental, even if my life depended on it. If you live anywhere in or around the Nashville area and you don’t have insurance. You might as well go to Meharry Medical (Dental) College and have students work on your mouth. Dead serious, I’d trust students to work on my mouth more than ANY ASPEN DENTAL LOCATION, YES IT'S THAT BAD.

I got a upper denture and a partial on bottom and my top denture has cracked 2 times in the last 3 months. They said they was gonna put a wire in it so it wouldn’t crack anymore. I don’t understand why it keeps cracking. I pay a lot of money for the comfy denture and it’s not been comfortable at all. I ask them to make me a better one cause this one is so thin you can almost see through it. Is anybody else had this problem with their denture. I think they rip me a good one. I do have a ten year warranty I guess they give you that cause they know you gonna have problems with them.

I called ASPEN a few days ago and told them I had insurance and needed new dentures. I let them know I had $1,000 of insurance for dentures. The lady I spoke with said no problem we have a set of dentures on sale for a little over $800. I made an appointment. When I was filling out the paperwork the wanted me to sign a paper that stated I had been explained the cost of the dentures. Well, I wasn't except for what I was quoted on the phone. So I did not sign it. The young lady that I was working with got my insurance card and said to me lets do the Xrays while we are waiting for the insurance company. I explained to her I could not pay any out of pocket money. I said ok as long as the dentures were not going to cost me any out of pocket money. She said there were 2 types of dentures they normally would pay for and that I would be ok.

They sounded good at first. But, described things as being covered by my insurance which were partially covered or not covered at all. They kept referring to their care plan that was never shown to me. Gave a different answer every time the same question was asked. "Prescribed" products I did not need and billed me for them. After clearly saying that I did not want certain things tried to force them on me AND BILLED me for them. Wanted to pull teeth that did NOT need to be pulled. My list could go on. Only acted in their best interest, NOT in the best interest of the patient. They only want the fastest and easiest profit they could get. Very poor ethics. It is sad that they prey on those who do not know better dentistry is available and available for less total cost.

These people are nothing but money hungry and ready to strip your wallet of everything you have. I saw a dentist on my first visit. Haven’t seen one since in two years. Hygienist tells you one thing. Billing tells you something else. Just now on February 5 2020 they say I owe $326.00 for January 19 2019. The hygienist never spent more than 20 minutes and always told me we were good cash wise. These people in Lynchburg Va are greedy and unprofessional. Just spent 10 minutes arguing with the receptionist. Never in 64 years of going to a Dentist have I ever been treated like this.

Went there for Multiple tooth extractions and upper dentures. When I went they told me I would have to have all kind of work done, told me lower teeth would also have to be removed... etc.. Told them no just wanted upper. Anyway.. they charged me excessive amt of money to have them pulled. Had the extractions done. My whole face was swollen.. Few areas of my gum were extremely sensitive.. A see later I have teeth or bone protruding out of my gums. Lots of teeth fragments were left in the teeth that was pulled. They want me to go back.. Hell no. Horrible job done. All they care about is money. It took the Dentist 3 minutes to pull 7 teeth. I laid all this money and now I will have to go see another Dentist to fix this. I will definitely not go back there.

My top tooth that held my partial broke my dentist had retired so I decided to go into Aspen dental because after calling them was told that they took my insurance. Had five teeth left in the top and after the exam was told that I had a gum disease. Had the five teeth pulled after being told that this was the best thing to do. Went in to get impressions a few days before the teeth was all pulled so they could fit me with temporary teeth. The morning I went back to get my teeth pulled after they were removed the temporary plate was so poorly made they didn't fit even after I got fitted for them before the surgery that morning. The doctor came back in and tryed to fix them to fit but they were just messed up. I began to cry because I didn't want to leave there with such a terrible fit and they were not correct which everyone could.

I broke my dentures which I've been wearing for 20+ years so I glued them together until I could save up the $4,000.00 to get new dentures for top and bottom. They got me in quickly for the consultation and actually did the mold of my teeth the same day. I came back a week later to try the wax mold to make sure I liked the look of the teeth and the placement. I paid in full at that appt. Once I paid all of a sudden they are too busy to get me in for weeks. I finally got my teeth but when I put the lower one in I almost screamed at how painful it was. She tried to grind them at least 8x. By then my lower gum was so inflamed I couldn't tell if the denture or my mouth was causing the pain so she said I should try it over the weekend and if need be they can realign it if needed.

I opted out of getting work done there because it was expensive, but not before I filled out paperwork which included my email. Now they email me constantly, everyday at least one email, some days more. To opt out I have to email them to tell them to stop. Oh, the irony, lol. Plus they constantly text me, makes me wish I never contacted them.

These people are unorganized, lazy, and do not respect your time. The most ridiculous dental experience I've ever had. Do NOT patron this business if you value your time and money. First of all they demanded that I get a consultation before they clean my teeth which I have never had to deal with before and insist they won't be able to clean my teeth on the same day. I tell them they need to find me a day where both are available so they do for two weeks later and I'm like fine.

On 8/11/19, I broke a lower tooth off at the gum line. It was a Sunday, my normal dentist was unavailable for service or to make an appt. I found Aspen online, found that they accepted my insurance; they were able to make an appt the first thing in the a.m; w/out knowing if I could get into my regular dentist, I made the appt. I was taken in for a full mouth xray, understandable. I was seen by a hygienist, who performed another exam; understandable. After her exam, I was surprised to learn about ‘extensive bone loss’, along w/ a recommendation to be treated right then w/ antibiotics.

I have a dental discount plan and unfortunately have neglected my teeth because I simply couldn't afford it. I had a molar that was decayed and abscessed, so I called for an appointment to have it extracted. I was seen quickly, but and the rays were fine, but then they started checking my bone in my gums. With an already inflamed, pussy mess it was horribly painful, turns out it was a sales push for dentures. I told them I had 200 dollar threshold, was quoted 285 and when I said no, she informed me she was taking 200 so she was okay with forgiving the rest. What the heck? They tell me to come back in an hour.

The staff are friendly, though ever-changing. I was talked into an implant and given an estimate. I had to go in more than once because they couldn't get it to fit correctly. It still doesn't fit correctly and I am constantly biting my cheek, but I will never go back. I couldn't afford the balance after insurance so I got a care credit card. After the many procedures were all done they told me it would be another $650.00. I told them I would not pay because that was not the agreement and I didn't understand where this amount came from. I never got an explanation. A year later they sent me to collections. They nickel and dime you to death and always add extra treatments that aren't needed. Buyer beware!!!! (Coralville, Iowa)

My wife went to Aspen Dental on Jan 7 2020. She had 12 upper teeth pulled and fitted with a temporary denture. Her initial visit was to have one broken crown pulled and a tooth added to her partial. Yet she allowed the "dentist" to talk her into a full extraction and denture. She had one molar that was a surgical implant. This dentist just yanked the implant out, which caused damage to her upper jawbone. He then DROPPED that implant from his instrument and it landed inside her throat!!! She has severe pain. She cannot wear the denture. She still cannot eat. She called Aspen yesterday, to be seen for the pain and to have adjustments made. They denied her a visit until 2 weeks. I had to call our attorney. He contacted Aspen and they miraculously got her in today.

If I could give a minus star, I would. I took my sister-in-law to Aspen in Dickson City when she broke her upper plate. I decided to get the "free" x-rays. I was then asked to sit down where they told me my options. I needed a cleaning, a crown and one tooth refilled. They said my insurance would "only" pay $3000 of it and convinced me to take out a $1,900 loan. They applied an antibiotic to my teeth. Another service was the Oral cancer screening--I will billed for that along with an electric toothbrush that I did not want or ask for. And was charged $125.00. After all this I am now, besides the loan, stuck with an $898.00 bill for the antibiotic put on my teeth that the insurance company did not pay for. They are the biggest rip offs around. Also since the work they did on my teeth, my teeth are extremely sensitive and I have to use a special toothpaste. I would ever recommend them to anybody!!

I have a dental discount plan and needed a root canal. My fee schedule for this procedure, which involved multi procedures, totaled as $680.00. They tried to charge me $1489.50. When I questioned their overcharge they claimed the work had to be done by an Endodontist and that's why it was $809.50 more than my fee schedule was. When I challenged this the office manager became rude and said he would cancel my appointment and refund my money and we would be done with each other. He then hung up on me. I am 72 years old and have had several root canals from general Dentists. This is not the first time Aspen Dental on University Pkwy in Sarasota FL tried to overcharge me. BEWARE!

I was paying for my daughter to get dentures. Aspen Dental was charging $2657.20 for the premium and final set of dentures that were to be made from the first set. My daughter died during the process of the first set. All Aspen credited the account is $566.00. They had not even started on the premium set of dentures so they had no time or supplies were used. They made $2091.20 for doing absolutely nothing. Not only was I grieving the loss of my daughter. I also got totally screwed from Aspen Dental. I don't know how they can sleep at night!

Aspen Dental uses DECEPTIVE ADVERTISING to con people to come in and then tries to stick it to them. The prices on the WEBSITE are a scam. They will tell you over the Phone, that prices are the cost of the Item. They do take your insurance and that what the insurance pays will be deducted from the WEBSITE PRICE. Check with your Insurance to find out how much they cover. Which I did! Then when you receive your price sheet, you will be shocked (they will try and add a lot of stuff you never ask for, like a lot of rip off scam artist try and do) but that's only the start of it. Once you get them to remove a lot of the stuff you didn't ask for they tell that some of it is required and has to be done to proceed. Cleanings and Fluoride Varnishing???

Sure the exam and x-ray is free. Had to have a simple extraction but was charged for a surgical extraction and they would not refund the difference. I have no benefits. So you're not receiving anything free. They will get your money one way or another. You have to pay before any services are render.

I was in need of a new dentist so I looked at my dental insurance web site and Aspen Dental was listed as an in network provider. I then called for an appointment and asked if they were in network for my insurance. I was told they take my insurance. I went to have the work done (which took hours of waiting to see a dentist). At my first visit I am asked to pay a reasonable amount, figured deductible. My second visit I am asked to pay another small amount, again I figured deductible. Then I receive a bill for several hundred dollars. Apparently the dentist I was assigned was not in network, but the others were, so I get screwed.

Initial visit was very welcoming. Had x-rayed, an extensive cleaning & shown my x-rays of my teeth & what had to be done. Never was I given an estimate of what this was going to cost. My Medicare coverage is for free x-rays & a free cleaning. Cleaning ended up not being free. I was not informed this was the case. After all the work was done I was sat down with a future estimate of work needed to be done. Included in this was what it cost me at this appointment which was a whopping $1700+ bill. They put me on a monthly plan of which I signed for and their services. Aren't they supposed to give an approximate estimate before they do the work that I would agree to and sign??

From my first visit on 9/16 to my last visit on 11/15, the dentist and other key staff changed without notification. The office manager changed 3 times (Kimberly, Bryan and Delvecchio). All of this left me feeling uncomfortable since I was planning to have major work done. Simultaneously, after each visit to ASPEN, I would receive notifications from United Concordia, my dental insurance, stating that procedures performed by ASPEN were ineligible under my plan (which I was not informed in advance). The second office manager, Bryan, assured me that I would not be responsible for services not covered under my plan and the letters from my United Concordia specifically stated that, “The Provider has agreed not to bill you for the difference between the PROVIDER’S CHARGE and the allowance for this service.”

This place is a joke. If you value your time and money go somewhere else. Turned up yesterday for my appointment and was told they'd have to reschedule. The earliest they could fit me in was 9 months time! This is the 2nd time this has happened with them. Not only that - they charge me for things the insurance covers then getting a refund out of them is close to impossible and they don't refund everything they owe you. I'm done. Time to find a professional dentist instead of these cowboys.

Please find another dentist. It has been almost a year and I have yet been able to eat a single meal using the dentures they sold me. It is now to the point I am taking both the dentist and the office manager to small claims court over the failed service they have provided me. Because the extractions was not to done correctly I had to go to another dentist and have him cut my gums open to remove bones that should have been removed during the extraction. The dentures does not fit at all. When you press on either side of the dentures it rocks from side to side causing the suction to break. Their only way to fix their bad is to pile on the soft liner which adds in causing the denture to break suction.

I chose Aspen Dental because I have no insurance. I have dental issues and some pain and needed help. All of the people I dealt with were very nice and I did not wait long. The dentist advised me that I needed 4 crowns and had gingivitis; total treatment plan was over $5,000.00. I decided to get a second opinion from the local community service dentist because it was much more than I expected. The second dentist told me that there was no need for even 1 crown. She reviewed Aspen's treatment plan and said "well you could do that but I don't see the need". Enough said. No matter how nice they are to you they are only concerned with getting as much money from you as possible. Make sure to get a second opinion if you do decide to use them.

I just paid 1900.0000 for a set of dentures that do not fit and I can't wear. I was told that I agreed to the the try ins and that I don't have enough bone for them to fix it. I have to use cushion grip to be able to wear the bottoms and can not wear the uppers at all. I wasted 1900.00 and would not recommend them at all.

Review for Snellville Ga Aspen Dental location. Not going to lie, service and exam was friendly and thorough. Yes the initial exam and Xrays are free if you do not have insurance but here is were the cons end. I have insurance. My 10/18/19 1:10 appointment was for a cleaning, which NEVER happened, that I arrived early for. Went back for the full mouth xrays then was put in a chair. The hygienist came in did her thing and told me that I needed a $300+ deep cleaning and left. "Can't do it today as I was suppose to be off at one." Hello? Apt was for 110? Obviously no type of cleaning was going to be performed today. The service that my appointment was for.

I needed to find a local dentist, found Aspen Dental in Royal Palm Beach Florida. I went for my initial consult and the gave me a complete treatment plan. I did a few of the items that were required but left a few things not done. The next visit they scheduled me I had to wait over half an hour before the dentist even came in to see me then had to wait another hour for the work to be done, they overbook appointment which is not fair to have to waste my time while dentist sees other patients. I left that day very unhappy.

Let me start by saying like most people I'm not a fan of dentist, that being said while my last visit to Aspen Dental was not life changing the procedure I had involved 5 needles and 1 hour. I can tell you I felt no pain including the needles. The entire office, in this particular case DR George ** and his assistant April have turned what I perceived a nightmare into a pleasure. I no longer have any fears of going knowing the entire office is there for your every need. THANKS TO ALL.

We thought going to Aspen in Chesterfield MI was the answer to a problem I was having with my teeth. After experiencing throat cancer in 2009, the radiation did a number on my gums and teeth. So after 10 years dentures seem to be the answer. Went to Aspen based on their ads and that should have been the first clue that we were making a mistake. Fortunately the top dentures seem to work out fine, but the bottom denture never fit. I was hospitalized for six weeks from May to June 2019 and after returning to aspen, for an permanent bottom denture, the problems began.

6 months with immediate dentures. Relined every 2 to 3 weeks. Seemed like a caring office. Picked up the permanent dentures and right from the start did not fit despite many adjustments. Dentist made a 2nd set of dentures. Picked these up and seemed to fit. As this day progressed noticing that uppers digging into roof of mouth. Called office this morning to inform I could not swallow while wearing these and stated to me not much that they could do or willing to do. They were real quick to grab my insurance money and cash though. Out 10K and insurance will not cover going to a more professional dentist for 5 yrs.

Went for an exam and cleaning. I have had my teeth cleaned every 6 months for about 65 years. They told me I couldn't have that normal (Prophylaxis) cleaning. I needed to have a $2500 deep cleaning. I told them I didn't want that. I wanted to have the same one that I have had for many years. I was not having any problems with my teeth, but they didn't want my low cost business. Very unprofessional. They will be my dentist as long as I give them the $2500.

Terrible service and product. Had dentures for less than a year and they broke in half. Had a pair from another dentist and lasted 20 years. They Will not return your calls! Now this may cause me health problems cause I cannot eat until I find another dentist to make me another pair which will take time! I Do not recommend this dentist office at all!

Aspen Dental seemed like the right place to go for a root canal and a crown until it turned out not to be. I went to Aspen Dental in Bloomingdale, which is a 45 minute drive from where I live. Not to mention each time I had to go I could not work. So I went in June of this year and had a root canal done. Everything seemed fine as I wasn’t in any pain. They did a good job with the pain management portion and I guess when you're paying over $1200 that’s the least they could do. Anyhow this is where it gets bad. I was scheduled to come in a week later for the crown, which was over $900 and I had paid all of this up front.

Dentist does not like questions as I seemed to insult his "intelligence". He demanded a retainer. (I am 47. No other dentist ever even suggested one) I asked him his methodology to help me understand him behind that thought and he walked away. No explanation, no nothing other than "get another opinion if you want". I said, "I might. Thank you." Never saw him again.

When I first came to the Aspen Dental in Concord, NH, it was a great experience. They helped me through getting over my dear of the dentist, they were transparent, especially with pricing, and scheduling and appointment was easy. However, within the past 4 months, my experience has been very different.

I have been dealing with Aspen since 2002. I needed a new set in 2017. Make a long story short...I was back to the office numerous times to have them filed so much you can read a paper through them. The uppers kept breaking in half. Was told they did not make them properly. The broke again Nov. 6th 2019. I went in and they made and appointment for Nov 20th. I went the first 10 days eating ice cream and pudding. I should have gone to ER. So my brother had enough and glued them so I could at least eat mashed potatoes and such. I was keeping Aspen informed through all of this. I go there yesterday and the dentist would not even listen to my problem and kicked me out of the office. It is not so much the dentures now. It is the way I was treated. I am going to fight this. Already got lots of info thanks to people in high places.

I was told that I needed to get an extraction, that I had to pay a deposit to get it scheduled. I cancelled to appointment prior to the date. 10/01/2019 I requested a refund. Was told it takes 7-10 business days. On 11/18/2019 I called to inquire on the status of the refund. I was told that Bethany was at lunch and would be back at 2pm. That they would leave her a note to call me. 2:45 I called back. She was on the phone. I called back 1.5 hours later she was with a patient. Another 1.5 hours later she was not at her desk, the person who answer said she would place another sticky note on her desk. On 11/19/2019 I called at 10am. Bethany this time was on the bank. I asked if Bethany had a supervisor. They said yes. She was a traveling supervisor name Kayla. They didn't know her number. She wasn't in the office.

The dentist at the South County, Missouri location slipped with her tool and gave me exposed jaw bone. My previous dentist retired, but I will find another smaller practice where they care. Aspen Dental is a corporation HACK SHOP. When I called to let them know the dentist injured me they did not care or do anything about it, NOT EVEN A SORRY! They are all about money and do not care about their patients as people. They Love to pull teeth and cause problems in your mouth to keep you coming back and spending as much money as possible.

I went to Aspen because they took my insurance. 1st visit went well. Told I needed 3 fillings. No problem. Covered by insurance, 2nd visit they checked gum line. Told I needed a deep cleaning (regular cleaning and scaling covered by insurance.). Went to schedule work. Found that they recommended something called ** at a cost of 1,400.00 not covered by insurance. I told them just do the cleaning and fillings, they said, "Nope. Not unless you get the deep cleaning also."

I went in for a adjustment and after the their assistant made all the corrections she could and told me that she would have to ask the head of the clinic Rodrigo to look at my dentures. He examined how the dentures fit, talked to the dentist and fit me with new dentures. Between Ava and Rodrigo I felt that I was getting the best service I have had. This is the second set of dentures I have purchased from Aspen and these two provided the best service anyone could have.

Being retired and having no dental insurance I was told that BC/BS had an affordable plan for couples. Was pleased to find a plan for $82/qtr that covered 2 cleanings, Xrays and very reasonable coverage for other procedures with low deductibles. The problem was finding a decent provider. After a lot of trial and error we found Aspen Dental.

Went to Aspen Dental. Was treated with lots of respect and caring. Had horrible teeth. Dentist gave me a long term major solution and if I couldn't afford that a fix that would get me by (pulling a couple teeth) then went back to manager office and was quoted a cost with what my insurance covers. At which point I called care credit and was approved for that amount, well beyond actually. Had all the major dental work done over a two month time period and everything was fine even good.

This was the first time I had gone to Aspen Dental. I went to get new Dentures. No one was at the front desk for a long, long time. There was a sign that said if a person was late they would have to reschedule. I was there very early, When someone finally came out, I was given a long form with medical questions to fill out (which should have been sent thru the mail earlier), because there were a LOT of questions that most people would not know off-hand. Luckily, I had brought all my medical info with me. They x-rayed my mouth (which I told them I did not think I needed, because I have no teeth). After the x-ray, I saw the Dentist and told her I could not afford and did not want implants, we talked about the dentures.

It was the best experience I ever had at a dentist. They were compassionate, caring and there to help you have a great smile and to feel better about yourself. I had all my top teeth removed and my bone shaved. I am telling you I never felt a thing. The pain was not even bad the next day. I went to the Onalaska dentistry. The friendliest nicest group of people. Never made me feel bad because my teeth were bad. Just the opposite. They made me feel that my smile would be beautiful again. I will be going there from now on and I recommend everyone that needs a dentist to go there. They are the best. Thanks Aspen Dental in Onalaska. You're the best. Wanda

The dental assistant I work with was very helpful helping me get through my pain. I believe her name is Alvonshay And the dentist was wonderful. Had an awesome experience. I definitely would recommend anyone to go see them in Gainesville Florida Because I plan on coming back to see them in the future to help me out with a implant. Overall really nice people over there, Lots of :-) Smiley faces.

I've been visiting the dentist every 6 months since I was a child and I've never had a cavity. Went to Aspen Dental and was told I had 10 cavities and gum disease. I went to a real dentist for a second opinion and guess what? No cavities or gum disease. Sadly, this is all too common at Aspen. They are notorious for recommending unnecessary treatment to boost corporate profits. A few google searches on Aspen Dental should tell you all you need to know. Do yourself a favor and stay away from Aspen Dental.

I went in for gum pain. I’m gonna need a deep cleaning but I refuse to extract my teeth and get dentures. I’d rather they fall out on their own or just be ugly. I refuse to extract perfectly good teeth that probably only need a root canal at the most or a crown. Doctor refuses to do any other treatment while I’m refusing extraction. Seems we’ve come to a standstill.

3 months of pain. Went to have a crown repaired, no pain at that time, they made a temp & then put in a permanent one & have had pain ever since that temp one. Went back several times, last time they told me to use different toothpaste & they keep trying to bill me for the follow up visits.

The dentist at Aspen Dental of Muskegon left painful tooth splinters behind from three of four extractions. Weeks later, those splinters are emerging from my gums much like splinters fester from skin. Both my daughter and I contracted thrush within days of our dental work being done.

In my opinion Aspen Dental's goal is to get as deep in your pockets as much as possible. Overheard the dentist reviewing processes with a new employee. Instructed new assistant that each procedure had a specific time frame that was not to be exceeded. Don't let the free exam and x rays fool you. The dentist broke my partial trying to make it fit to new dental work but was willing to sell me a new partial for $2200.00. I had a new perfectly fitting quality partial made locally for 1300.00. Also I had very impersonal service, staff was cold and indifferent. This place is a dental assembly line!!

I expected, as advertised, as a new patient to begin with a consultation, meet the dentist, discuss a plan. Instead, I was taken directly to the panoramic x-ray room by someone who had no idea why I was there. Long story made short, I have serious pre-existing health issues and needed to know if I were a candidate for upper dentures, or what else could be done for an infected crowned tooth, and another broken tooth. I was given no alternatives by employee Jessi... They couldn't discuss anything without the panoramic x-rays (I've had massive radiation from ears down due to cancer on my heart and was terrified of more. I have many problems from that). She eventually let me speak with a dentist.

I have had to most horrible experience of my life in dealing with Aspen Dental and their staff. After taking over $2,000 and going through my insurance for another $20,000 they are still insisting for more money. They told me that I would have nothing to worry about and everything was covered - IT WAS A LIE! Now I am in horrible pain and they are flat out refusing to see or treat me until I pay more money! HORRIBLE HORRIBLE PEOPLE!

I went to get their cleaning special. They cleaned my teeth & told me I had 3 cavities & gum disease. I left & called my regular dentist. I went to him he X-ray my teeth said I had no cavities & no gum disease. This company is a scam don’t get caught up in their offering.

My wife, a person with insurance, went to Aspen for dentures. The teeth were pulled, top plate made and put in. Then with their lifetime re-lining promise, they decides 18 months later to stop doing as they had promised because they claimed that her insurance didn't cover $187, the insurance company says they paid all but what we paid. Aspen is a rip off, now she has dentures that do not fit properly. Such a scam. DO NOT USE ASPEN DENTAL.

My temporary dentures fit me perfect. About a year later I got my permanent ones. They made them too narrow chunks of food was getting lodged in my cheeks and I got blisters and now calluses on both sides of my tongue. Finally they said they would redo them. Worst mistake I made. They were so bad so I asked for my money back so I could go somewhere else. They said no it's a ninety day money back guarantee (your gums take 6 to 12 month before you can fitted for your permanent set) so needless to say to with all the damage that my dentures caused me I will have to send 10,000 to 20,000 to fix, I have to get my bottom gums rebuilt and a whole new set of dentures that fit correctly. When I smile you can't even see that I have bottom teeth.

My previous dentist put my 3 cavities on watch because he did not like drilling unless absolutely necessary. I switched dental plans (per new job). The Aspen Dentist said she did not see any cavities (via xrays) but recommended crown service. No thank you, next. I would not recommend.

I made my first and only appt with them because of a broken tooth that got infected and they were the only place that could get me in fast for an extraction. My appt was 815am. By the time every salesperson (because every person in their office is dually trained as a high power salesperson) got done with me and they actually got to my procedure it was 11 am. The only reason I didn't walk out was the pain I was in. They ate also way overcharging. I overpaid (I was a cash PT) by at least $150. This is not my first rodeo. I will never go back. The whole appt was nothing but a high powered rag teamed sales pitch.

The doctor only waited about 2 minutes after giving me numbing shot before he started to try to extract tooth and it caused pain. Every other time I got dental work doc would wait 10 to 15 min after giving shot for it to take effect. After 5 days it was hurting so bad I couldn't sleep right. After taking 15 ** a day for 2 days straight my stomach started to feel upset. Called them to ask if it was possible to get a 2 or 3 day supply of something stronger till all the bone chunks worked their way out. Their response left me feeling accused of being some type of junkie and was told their doctors don't prescribe any pain medications. Then they wanted me to return to the butcher that worked on me the first time (apparently so he could finish me off). Do not go to Aspen dental, you will regret it. I also paid more out of pocket for this extraction with insurance covering half than I did for my last extraction when I had no insurance.

They will overbilling, do unnecessary more expensive procedures, they will price proper care so beyond reasonable that you will end up losing teeth. $13000 they wanted after my insurance as my out of pocket merely for 2 crowns, one root canal and a cavity. They overbill and the work is horrible. A month later I have lost a tooth I shouldn’t have because of Aspen was charged for an emergency gum fix but ended up with a sunken gum with a huge hole and they won’t see me even though I am in pain, my mouth is swollen and they did the procedure wrong. They billed it so insurance won’t pay it. I paid in full but they won’t respond or return calls.

First their advertising is false to put easy everything they say just put in opposite view and run. I was lucky I caught them before they got to do any procedures. Only had two visits first was great with dr. ** staff friendly very understanding. But nightmare is when called three days after my first visit while waiting for to consult main dentist due to my bad health my tooth had broke off more night before wanted to let her know so they could see how fast this was happening. I’d already been in pain for months. I was born with crohns and UC which caused others health issues. Have been looking with my family my whole life for someone to help with mouth issues and be able to afford being disabled and single mom. My main doctor had been even looking for help.

I had a crown break off and it broke my tooth also. The dentist said he needed to extract the tooth and make a new partial. He wanted to make a temporary partial and charge me $1000 and in six months make a permanent one for me for another $1000. To me this was un-heard of and just a way to make more money. I went to another dentist and they pulled my tooth, made a new partial and cleaned my teeth all for $1500. Aspen wanted $2500 to do this. I will never go back or recommend anyone to ever go there. Highway robbery. They charged me $142.00 for an office visit and now are billing me another $10.00.

I had a root canal done yesterday in Ames IA. The dentist chewed gum, with a mask, and once lowered her mask when my mouth was open and proceeded to crack her gum. Also, she had an LED light on her forehead and sometimes shined it in my eyes and continued in the same position even though I turned my head to avoid the light. In another incident, I was supposed to receive a refund and didn’t receive the refund for months (numerous phone calls). My gums needed to be be treated but they have felt worse for months since they were treated. I also was notified by my insurance that they wouldn’t cover some gum procedures that were done because they were administered in the wrong order or enough time hadn’t elapsed between treatments. I would have been done with them earlier, but while they were holding onto my money, another emergency issue cropped up. I loved the way I could be seen quickly-wonder why???

The billing department didn't bill the primary insurance first as required therefore the secondary insurance refused the claim. Aspen Dental then waited 11 months to inform me they haven't been paid. Now the one year limit on claims for my dental insurance is passed and Aspen Dental wants me to pay $1000 more because of their two errors. Never again. In addition the office says I can't call the billing department and they won't call me!

Setting the appointment was easy enough- on-line, user friendly. That's where it ended. I go in and had to fill out a ton of paperwork on top of what I did on-line. Fine. I get that. Then took endless (and very painful) x-rays (it's not supposed to hut is it?) and was ushered to a room, and proceeded to wait about 15 minutes for the salesman- I mean doctor to come in and go over the x-rays. I got the standard spiel, "Teeth look good, get a softer brush, you have one cavity that we need to get filled." Then the doctor (who kept wiping his runny nose with his hand) told me that I needed to get a "deep cleaning" and the benefits of the deep cleaning, get an up-to-this-point non problematic wisdom tooth out that may cause troubles in the future and get that cavity filled. I'm good with all of that, until the finance lady took me to her office.

Going to Aspen Dental has been a nightmare. Only had 5 bottom teeth left in my bottom so I had the rest removed and they just threw in a temporary plate in my mouth which hurt like hell over the sore gums. I am now on week three and can't wear the plate due to too much pain. I would never recommend Aspen Dental to anyone. Bad, bad place to go. They are very expensive and none of them know what the hell they are doing.

I went in needing to have both bottom molars attended to. Work that I knew would probably be expensive, but was prepared to pay. I was not however prepared to be told that they would need to do hygiene work before I was ever able to get the actual teeth worked on. But even so, I agreed that I would undergo planing and scaling before the crowns etc were attended to. The office assistant was not available during my visit, and I agreed that she could contact me later. I was happy enough to do that, and was looking forward to working with this office.

I went into Aspen Dental in Both Sun City and Riverview 301. I had went in to have a first appointment. It was free with my insurance. Cool right? Not! They came up with 16k worth of work that I would pay 32k total with insurance. I went in to have my molars pulled. I went the full anesthesia Route. It was pleasant until I woke up in the middle of the operation. I paid cash 1300 and they still owed me 180.00 because you prepay them. So they told me they would not give me my money back until my Insurance paid. They have been sued for this before. If you want 5 mg. of ** after surgery and you think that’s strong enough then go here!!

While I didn't have any concerns with the actual time in their office the billing was a mess. It took 4 phone calls to them and multiple to my insurance company to get my claim paid - 3 months later because my insurance company told me that when they would respond with the additional information that was needed, they were being very generic and not actually providing the information that was needed. I finally had to have my insurance company call and talk to someone to get it resolved. Then I still got a bill telling me I owed them even after I confirmed that payment had been received by them.

We have been customers for over five years and have had nothing but bad experiences over & over again. Our insurance company only allows a choice of two dental company's. My family has never see the same Doctor/dentist twice. The dental Hygienist is rude and tells you that you need more cleaning than you actually do. Everything is about making your bill as high as it can be. We were charged for services before they were provided. Overcharged for services that were not received, not knowing I had a copy of my dental insurances price sheet. Dental codes charged that were not even on my insurance providers price sheet. Then you call to get questions answered they say they will get answers and call you back, they never do call you back! Aspen Dental is the worst Dental office I've ever dealt with, do yourself a favor and find a better more honest dental provider. Aspen Dental Brighton Mi. is not worth your time or money!

I was not told anything about my appointment going in. They did X-Rays after X-rays. It took an hour and a half. Then doctor comes in and says he can fix my problems. I ask how much. He says I have to talk to front desk. I go to front desk and she starts throwing out numbers - first 7000 then 10000. Then says she can get me a loan. She has me sign her tablet but doesn't let me read what I am signing. Then says she can get me loan for some of it but doesn't show me any idea on how much or rate. I told her I wanted to see a list of what the charges were. She got upset and handed me a paper with only some of the charges and got upset when I started asking questions about the charges. These people say they are affordable but I don't consider 7000 or 10000 affordable. They are fast talking and want that money. Stay away.

Paid $15,000.00 and never got my crowns!!!! It made me give them 1 star. Dentistry Aspen Dental Merritt Island, Florida. PISSED OFF. Still No Crowns since 2014. Stay away from Aspen Dental. NOT RESOLVED. I still DO NOT have my crowns That were paid entirely upfront because you cannot owe this company!!! They make you pay for all the services before they start. As a matter of fact, I do not have my upper front eight (8) teeth right now at all. I never got my crowns! I had nothing but issues with this miserable company. What I do have is almost $8000.00 on my credit report WRONGFULLY, from this Horrible non-trustworthy company. I honestly blame upper management and billing practices. They are crooks, RUDE and very unprofessional. I wonder if the insurance companies know that that are stealing from them? I had my insurance company pay a portion. I had to pay the balance.

I made an appointment at 12:20 pm for tooth pain (that needed to be pulled). They made me an appointment for 1:45 pm that same day. Very impressed so far. Arrive at the Shreveport, LA location and the doors were lock while they took lunch. They finally opened the doors and proceeded in the waiting room where I filled out paperwork. I sat there for about 30 minutes before they called me back. Once in the back area, they proceeded to take x-rays (keep in mind I came in for one tooth), they took a full x-ray then took twelve more individual x-rays (for one tooth that I was complaining about). They then took me back to the exam room, She took me blood pressure while I watch HGTV.

As a senior citizen when my tooth busted I called around for an extraction price. Aspen Dental advertised $262.00 and as I was already a patient, made the appointment. I was initially given a price, including x-rays & exam, totaling a little over $400.00. But when I sat w/ the office manager, the bill was $846.00. I was told the increase was a $401.00 spacer. I have dental insurance but my year anniversary was 2 months away; coverage then for the procedure would be 70% instead of 0% which I also discussed with the doctor. At that time, I told the manager and doctor I was not interested in a $401.00 apparatus as I would be getting the implant asap. She told me she understood and they had a ‘flipper' for a little over a hundred to which I agreed. NOTE: After the 1st day, I’ve never used. It makes me lisp when speaking. I paid $478.80 which on my account lists the spacer as $102.93.

Today I see where some friends of mine warned me about Aspen Dental; I went into them for tooth Pain last week, they extracted a tooth and gave me an antibiotic to get rid of the infection. The first thing they wanted to do last week was to sign me up for a care plan. $3,500; I said later, then they extracted a tooth and the pain subsided some.

I visited the Aspen Dental in Johnston, RI. I had moved to the state and put off going to the dentist for about a year and a half to two years. I needed a check up and cleaning and wanted to address some recently onset TMJ pain and grinding my back teeth at night as well as check on the status of some cosmetic bonding I had domes several years back. First of all, the tech administering the x-rays looked at me like I was crazy when I reported the TMJ pain and symptoms. After x-rays and an exam, the doctor told me I had 3 cavities needing filling and that after looking at the bonding on two upper front teeth, said they required crowns and possibly root canals.

In the middle of the extraction (which was horribly done), the dentist leaves to attend another patient, rather than finishing my procedure first! While the dentist was out of the room, the assistant spills something on the floor, wipes it up with paper towels and continued putting his hands in my mouth without ever changing gloves after wiping up the floor! A health violation for sure—I was appalled!

I was very happy to find that the bad reviews I had seen about Aspen seemed to change some. I chose the Lite dentures. They were more than my insurance would pay so I took out a loan to pay the rest. I had always had smallish teeth and ask for that to be the end result. That is not what I received. My bottom dentures have never fit right. I kept letting them know they didn't fit right....from the very first. Several trips back in to have them adjusted. Each time I was told that bottom dentures don't ever really fit right. I was also told most people aren't able to wear their bottoms and I was probably going to be one of those. I was made to feel as though I was a pain in their day. Wish I had gone somewhere else.

I had my 1st cleaning done today with Maria. She immediately put me at ease & explained everything that was being done & why. I had no pain during the procedure, Maria was professional & caring before, during & afterwards. I was given a treatment plan to do at home with all the supplies I would need. I will need regular cleanings every 4 months because of my gums and bone loss. I would most definitely recommend Aspen Dental to my friends & family. In fact my husband is also being seen in this office & is comfortable with them.

Aspen Dental cancelled two cleaning appointments that I scheduled. They refuse to do an exam and cleaning in one appointment or in a back to back appointment. The dental hygienists work on commission. They have hidden fees that they do not explain to the patient. The fees includes an electric toothbrush and fluoride treatment (which I did not request nor want). They claim they are participants with my dental insurance, but they are not. Their prices are too high. They bill my insurance. There are standard prices which my insurance covers per procedure. Aspen Dental prices always exceeds that amount. I had an exam in August. When I scheduled the exam, the receptionist stated if they had time they would do a cleaning afterwards. After the exam, I was informed that I wouldn’t be able to schedule a cleaning until October. I am very disappointed with Aspen Dental. I feel it is a franchise and they are out for profit only.

At first I thought they would be good but instead they were not honest with me about my lower gums were too small for my lower denture to fit well. My lower denture would not stay in even with Fixodent, a substance to hold them in tight. Instead I would need to apply it several times a day. Then they want to send me to a surgeon for permanent denture for my lower gum. This would cost me additional money and they had me sign loan paperwork for $6900 for pulling my teeth and my upper and lower dentures. Right now I only have temporary dentures. I would not recommend Aspen Dental to no one.

I normally don't write reviews but I have to with this business to try & warn as many ppl as I can. This place only cares about what money they can scam from ppl who are vulnerable and usually in a lot of pain with their teeth! I had been yelled at, bullied by the Office Mngr! I was told by the 18-19 yr old assistant's that I was just going to have to deal with it when I kept going back because I was in serious pain from the temporary. During 1 of those visits I asked about my Impression they had made of my teeth and the young girl told me they had got broken. So that's why those things didn't fit my mouth and looked absolutely nothing like my teeth! I had suffered for 7 months with the temporary. When it came time to place the permanent upper the denture was so big that I had to take it out to even talk to that assistant. The lower partial was just as bad except it was too small and would not even start to fit over my teeth!

Tooth pulling BAD! Billing department BAD! Everything BAD! Dr. told me I must drink a lot milk because it was hard to pull my tooth out. They handled me like an animal. I was so numb it took like 4 to 6 hours to get over it. Next week I had 5 fillings on the bottom. When I left I felt like I had an Jolly Rancher indulge in my tooth. And also while getting my fillings she just was drilling & drilling very painful. She asked, "does it hurt?" NO CRAP. She then gives me more numb medicine and she gets worst OMG! 5 months later I still have pain in my tooth.

I made an appointment for July 3rd 2019 to have my teeth cleaned. Arrived on time, filled out annual forms & paid my co payment based on my insurance with Delta Dental. I have been going to this location for 4 years. I was told that they couldn't find proof of my insurance? Was asked to rebook appointment, go home & call them with Delta Dental's contact info. Rebooked for the following week. Went home & called them with phone number as requested. Upon my return (again on time) I had 4 x-rays taken. Then sat in examination room for almost an hour. Then was told that they didn't have time to clean my teeth. Could I come back the next day. I had no choice, so did so. On my third visit in one week teeth were cleaned. As I was leaving I was asked if I wanted to book my next appointment 6 months out. I declined. I work full time & I have a life. What I don't have is the patience to show up 3 times for a standard cleaning. Never again.

Had a 5 PM appt, for perio cleaning. After cleaning, but not finished Dr called in. Said I lost part of a filling and they could do right away. Ok. When I left my fluoride treatment was not done. Also on bill shows Irrigation which also was not done. Called next day to go over "Treatment Plan" said I did not understand and did not that the fluoride treatment was not done. Response was "You didn't pay for it". Doesn't matter. It was charged to insurance and they shouldn't have top pay if not done! Ok, they would adjust.

I had 4 bad teeth and needed cleaning. I paid $5000 for the extractions cleaning temporary partial. He actually pull 5 teeth. One of which was not decayed. I was to told to wear the temp partial till I healed and they would make my permanent partial. I specifically asked if I owed anything else. I was told no. I also asked if they would file insurance and was told if insurance paid it would be given back to me. My last appointment for the permanents office personnel had changes and I was told I owed $1400 and had only paid $2200. The new guy said that I never asked for permanents which was a ridiculous statement. I saw where they received payments from my insurance and never told me. The office is confused and unorganized and they are good at extracting money from my wallet. If you deal with these people be very wary or you will end up like me with a cheap painful $5180 partial.

I called Aspen Dental and ask to get in as my wife was having a problem with her front tooth and another tooth. I got in within 2 days. She was informed that her front tooth was cracked and she had a bad tooth that was in the process of causing dental gum disease and would have to be pulled as well as another tooth be filled. Also we decided that for a short term fix a flipper for her front tooth would do for now. Over $3000 for the fixes. The kicker is they said that they could not get her in until November and close to 3 months away. I believe this is unacceptable for the problems we are experiencing.

My fiance had an appointment to get her crown fixed. It was supposed to be free of charge (even according to corporate who we spoke with after this incident). Well they said it'd be $210 and my fiance said "No. It's supposed to be no charge for today." Well in the meantime the receptionist got her boss and accused my fiance of being aggressive which lead to her boss threatening the cops to be called. My fiance is beyond respectful and would never cause a problem but needless to say once the threat of police involvement she chose to just leave rather than sort it out because it became pretty obvious they didn't want to take her as a patient for whatever reason. They need better communication and staff that can communicate with patients without judgments or stereotyping. I wouldn't recommend the Latham Ny office to anyone. They're very unprofessional.

I do not recommend anyone getting dental work done at Aspen Dental. I had a horrible experience. The only reason I choose to go there was to get the best price with insurance but regret my decision. They are not professional and after getting an unnecessary root canal and paying a whole lot of money, my tooth cracked and had to get it removed. Called Aspen. They didn’t return my calls. To conclude, they told me there was nothing they could do about it because they don’t warranty any of their work. This place is the worst. Don’t go there. Do yourself a favor. Also office not very clean.

Giving them one star because I have to give at least that. DO NOT get dental care here. We took our little girls for treatment. They did not tell me that they do not do dental work on kids, but they let me make the appointment, bring her in and cleaned her teeth. Then they told me they cannot do dental work (she was needing braces). So, I was upset that they did this, but figured no big deal because our insurance covered the cleaning anyways. Exactly a year and 5 months later, I received a bill for the teeth cleaning. So, I called their office and was told that it was not their job to file insurance.

First appointment at 11:15. Arrived early at 10:50. Given paperwork and told they would call me. At 11:35, 20 mins after appointment was scheduled I asked how much longer it would take. Nasty receptionist said, "You never turned in your paperwork."! I was sitting directly in front of desk with papers sitting on seat next to me. Had they wanted it prior to me going back they should have told me to hand it back in or ask me for it. No she bluntly said it was my fault.

First time patients do not have appointments, they will work you in. If you have five or six hours to wait on dental services, and no talking in the lobby, they are rather overbearing! Prices seem fair but who has that much time to wait!?

My mother's dentures broke while visiting me in Virginia Beach from out of state. We tried another nationally known company in VB where my mom's denture were made, but they refused to take any insurance for denture repairs and it would have cost $200. Aspen got us in the same day, fixed the dentures and filed all the insurance paperwork. My mom paid $ 10.50 co-pay. They were kind, understanding and very helpful! Thanks to all the people who helped us at the VB, Nimmo Parkway office.

I would never recommend Aspen Dental to anyone. My experience was great up until my follow up appointment after my first consultation. I had asked them about replacing my metal crown with a porcelain one. When I had first met with my dentist, I stated that I wanted a porcelain crown. When I went for a dental exam a few weeks later, they told me I needed three more crowns. A couple appointments later, they had removed my old crown only to tell me I needed a root canal. They then recommended that I visit their orthodontist in Niskayuna. Where I then found out I didn’t need a root canal. I was then sent back to the first office, where they finally put a new crown on. However; it was the wrong crown. It was metal plated porcelain.

I have been attending Aspen Dental for a long time and had transferred locations to the Mayfield Heights location because it is closer to my residence. Upon my transfer, I had the misfortune of having several unprofessional dealings with the office manager, Sean/Shawn. I found the manner in which he spoke to me on the phone was unprofessional and something I would not expect from a professional establishment. I was so offended in the manner in which he spoke to me, I complained yet it fell on deaf ears. I have had other dealings with Sean/Shawn that was equally unsettling. First, I was charged a relatively large sum of money for routine dental work and when I informed Sean/Shawn that I had insurance, he made the clerk at the front charge me anyway.

The worse ever!!! Stay away and go to a place where they know what they're doing. Those idiots charged $500 for dentures. I have them for less than 1 year and they cracked right on the middle in half from eating crackers with cream cheese. My old ones last me over 20 years!!! That's what I got from using those people. I waste my money and should fix my old one instead!!! I don't even know how can they still be in business if they are such bad dentists. Rip offs, probably with fake diplomas.

Aspen Dental advertises the price the quote is what you pay. I had a removable partial bridge and chipped a tooth. The dentist at Aspen Dental in Olean NY pulled the chipped tooth and the adjacent one for some reason. After 3 hours in the chair, I was fitted with a poor fitting uncomfortable partial denture and left with the worst pain and swelling I ever experienced from any dentist. No follow up from the dentist after the procedure. They did not offer to adjust the denture in the cost of the original price. I am expected to buy a new upper, which I will from some other dentist. To top it all of a month later I received a bill for an additional $220. Avoid Aspen Dental and go to a real dentist. It costs the same in the end and at least you will be able to chew your food.

Please avoid this place at all cost. The Aspen Dental of Attleboro was the worst experience that I have ever had. The office manager was rude and unhelpful. The dentist unprofessional and uneducated. My daughter had a toothache and the dentist saw how uncomfortable and swollen she was basically did nothing to help. The Dentist apparently doesn’t know if any antibiotics that could help my daughter expect for the two that she is allergic too. I had to talk to my daughters doctor and they could not believe the ridiculousness of the situation. They are a complete joke.

Aspen Dental of Merritt Island, replaced my cap that had fallen off. When I received a bill from them I called my insurance co. They asked me to simply have the dentist send a brief explanation as to the work that had been done. After going into the office 3 times they sent it to collections. What a joke, the front desk person said it was because the dentist move around a lot from office to office. This leaves you holding the bag.

I moved to a new state and needed a dentist for a general dental checkup and cleaning. Aspen Dental was listed in my insurance network and had a convenient location so I called for an appointment. I have always taken good care of my teeth and have had very few problems. My previous dentist told me I have a very healthy mouth. I was shocked when the Aspen hygienist told me I periodontal disease, including infection in my gums and bone loss. She said I needed as deep cleaning with follow up cleanings and every 3 months. The dentist then came in and said I had a fractured molar that needed a crown. I was upset and wondered how my healthy mouth could have gotten in such bad shape since my last checkup. I was so stressed I couldn't sleep that night, so I began researching periodontal disease on the internet. I had none of the usual symptoms, like red, painful or bleeding gums, bad breath, etc.

To begin.... I had to wait 2 weeks for an appointment, after a crown, THEY put on, broke off! Appointment was for 1:00. Dentist appeared at 1:30. Rushed thru replacing crown, that I had to file down myself at home! PLUS! NO HELLO- NO GOODBYE.

I went because my insurance, (United Healthcare) has them in the network. Yes I have filed a complaint. I am 50 years old and travel so sometimes go to dental office in the city I happen to be in. This place is a scam on insurance and anyone without it. Bogus and inflated charges for stuff other places charge very little. They offer discounts and then switch to an inflated bull.. Line. Should be class action coming soon.

The worst dental I've ever met!!! I had a routine cleaning at this dental in Feb this year, and they strongly recommended that I get a night guard to prevent tooth grinding while I sleep, and they also mentioned it's covered by my insurance and I don't need to pay. So I agreed to get one (Why not? It's free). A few weeks later I came to the office to do a custom fit mold and a few weeks later I pick it up. However, later I got a bill from them which I owe them $610. I called them and they said the claim was denied by my insurance company and what they said was just an estimate, not the exact amount I need to pay for.

I went to Aspen Dental for consultation which I was told was free. They did X-rays, spoke with the dentist. I was told all my teeth were bad and had bacteria under my gums. I was told it would cost me $6,500 and my insurance wasn't going to pay for it. I couldn't believe what they told me. I went home - called my insurance. They said, Aspen Dental never contacted them. I called another dentist for a second opinion. I was told there was nothing wrong with my teeth. I took the X-rays that Aspen took. They couldn't believe I was told all my teeth needed to be pulled. Always get a second opinion if you're not comfortable with what a dentist tells you. Aspen Dental lied to me about my teeth!! They just wanted the money!

I was having tooth pain and my dentist office was closed on Fridays so I called Aspen Dental. They gave me a 1pm appointment in their Olean office so I headed there. When I arrived there I found their office closed so I called the hotline back and they now inform me that my appointment had been changed to 3pm at their Blasdell office. Mind you I have just driven 20min in 1 direction and now I have to back track and drive an hour the other way. When I arrived I encountered an x-ray tech that didn't care that she was causing me additional pain because she was embedding the x-ray pads into my gums.

Day before my appointment I got a voicemail, I called right back and confirmed my appointment. Showed up at 900 for my 930 appointment and was told I wasn’t scheduled. I am done with aspen dental! Yes.

I went into Aspen Dental for dental work, after having an a consultation they told me I needed extensive dental work. After they review what work needed to be done I sat down with an office manager to go over my estimated itemized billing. They gave me a price after my estimated insurance coverage and insurance plan discounts. I promptly paid the set amount given before the work had started. Finally two months later after the work was done they are claiming I owe almost the same amount I paid because they are refusing to give me the plan discounts they “estimated” on the first itemized bill. Watch out for this company. They will rip you off.

My case has been cancelled and rescheduled so many time. I have to keep spending excessive money for work and travel for my implants only to have the dentist leave in the middle of my case. So name impressions and a hour drive one way. Unbelievable to have been told that they now need a "Rep" to to tell them what they need to do to complete my implants!

Very severe tooth pain, I was told earliest to get in was 2 week. Aspen is a joke, a money scam, jacked up prices, false practice about helping you. This is the worst place I've ever been to for any type of dental help. Avoid this joke of a so called dentistry at all cost.

Have never solicited from this company for any services but started receiving daily phone calls about a week ago (2 or 3 a day every day) and have not found a way to directly contact them to stop these calls!!! The calls come at all hours of the day and are often at very inconvenient times. Very very annoying!!!

I called the Aspen Dental 'emergency line' on a Sunday to schedule an emergency filling or extraction on filling that had fallen out and was painful. I was set up with a 7:00pm appointment the next day. When I got to the office, they seemed surprised that the call center would tell me that I would be able to get work done that day, but it was a "good thing I got there early" so they could help me. I was taken back about 20 minutes after I arrived, in pain, and given a ton of x-rays. The x-ray technician was nice enough. I was then brought back to wait for the dentist who introduced himself then immediately went to work calling out tooth numbers and what needed to happen to them. I was told I needed every molar extracted and would need partial dentures. I was then sent to meet with the office manager, who pushed me to apply for care credit and laid out a ridiculously expensive care plan that included a $200 tooth brush.

I first came to ASPEN DENTAL MCD Dentistry PA 9219 US 19 Port Richey, FL 34668. In July 2018, I was diagnosed - Gum Disease - (what is the basis of this diagnosis?). Doctor proposed removal 24 teeth!!!! And make denture temporary and then permanent. After removing the teeth, I was made a temporary incorrect. It was replaced with a new one. I came every week to correct. In March, there was an appointment for the impression for a permanent denture. In March-April I lived in Tampa. They was offered a Tampa office. 3680 W Gandy Blvd, Tampa, FL 33611. April 1, 2019 in Tampa office, gave me a denture, was impossible to wear. I immediately said this. They was given to me sign the documents. There I noted that the denture was an incorrect, it's terrible looking faсe, it's pain and it's too big. They promised fix it. I come back next day. They tried to fixed but nothing change.

Dr Katie, Abbey, Laura, Cortney, Kaylee, Tatjana, Courtney **. & Holly are THE nicest, most understanding folks I've ever encountered in a dental office. I have this unreasonable fear of all things dentist, but this office in High Point, NC was so kind to me. I can NOT thank them enough, plus my dentures are GORGEOUS!!! I even told Dr. Katie on at least two occasions that I was done and going home and she said, NO. LOL. So glad she talked me into continuing the process. PLUS the office is so nice and clean!!! Every time I've walked into this office, I get smiles, "hellos", and I feel as if somehow it's all going to be okay... And it is! I highly recommend this dentist office. Even if you are scared, buck up, and give Aspen Dental in High Point, NC a try. You'll be so very glad you did!!!

They front a nice office staff and high tech dental machines. They WILL NOT simply clean your teeth, but they will make an appointment to do so. When you get there you’re likely to wait well past your appointment time. Then you’ll be told your cleaning will be done at a separate appointment. Instead you will get a sales pitch, but it will sound like a necessary course of action for a dire situation. Be prepared for a pushy “office manager” to try to convince you to buy a $100+ toothbrush no one needs. The prices for “necessary” services will be quadruple what you’d pay at a reputable dentist office. Gingivitis can be reversed with a good cleaning followed by proper daily brushing and flossing! Google it. Or, ask a dentist who’s not drinking the Kool-Aid.

This has been the most unprofessional dentist I've ever been to in my life. They gave me an upper and lower full denture even though I have no bone to hold the dentures. They charged me an astronomical amount of money for a set of dentures I haven't even been able to wear in 2 years. I'm 37 years old and have absolutely no teeth in my mouth to eat with at all. All they want to do is rip people off and take all their money. I've never been so distraught in my life. I call them again after the hundredth time to hear them say, "You need a new set of dentures." Meanwhile I wore the set I already have once. They are absolutely horrible and they shouldn't even be in business. If you don't mind not having teeth it's worth it rather than paying thousands of dollars not to have teeth anyway. Amanda ** in Sanford, FL.

In calling Aspen Dental emergency line after having complications with an abscessed tooth extraction. FORGET IT!!! They say they will have the doctor call you back but they NEVER do. I had to go to the ER 3 times since they extracted my abscessed tooth. All they want to do is make a fast buck and forget you until they get another sucker to fall for their incompetent services. I could of gone to the most expensive oral surgeon for what it cost me for 3 ER visits. Never even gave me antibiotics. NEVER GOING BACK THERE AGAIN!!!!! MONEY SCAM THAT IS ALL THEY ARE!!!

So this has been the worst experience of my life. So I picked them thinking this would be a good place to go but I was wrong. I paid these people over 2000 dollars for a dental plan that has been somehow overpaid 220 dollars because the math was messed up multiple times. The actual oral surgery was ok but I had went in today for an extraction, scaling and a filling which the filling is not finished as the tooth still has a chip in it. These people didn’t even offer me a ** because apparently the dentist can feel your pain for you and I was told since the tooth was loose there shouldn’t be pain. So later the pain increased to which I called them and Katrina at the office said she would return our call but apparently they closed the office instead.

I went to Aspen Dental on March 25, 2019 and paid my co-pay for a crown to be replace. They did some prep work (build up and impressions) and sent them off to the lab. In the meantime they gave me a temp crown. Immediately, the next day, the temp crown disintegrated, so I go back the next day for another one. That one fell apart within four hours. Being that I don't have time to go to the dentist everyday, I waited for the crown to come in (two weeks). Upon going to have the crown put in they chipped it. So they said they were going to send off for a new one and in the meantime put the chipped one in. Two days later it fell out so go back to get it put back in.

My husband and I first visited 6 months ago and thought maybe they would work, staff was okay. They cleaned our teeth, did the full head xrays covered only every 5 years and replaced one of my fillings. They informed my husband his gums required special rinsing, etc. They certainly got the biggest bang for their buck with that first visit. We were scheduled for a cleaning 6 months later.

I had a terrible experience. I came in, they said, "Thirty one dollars please." I gave them forty dollars, they said they had no change. Shortly after they said it would be seventy one dollars to get my bottom dentures adjusted. I had the right change. I went back and the Dr. said they were my temps. That I needed new Dentures at a cost of 3,500 dollars. I told them I would check finances. I asked about a refund because they did not adjust them, they said, "No refunds." I stormed out. I found them very unethical, manipulative, and dishonest. The front end was not trained properly. I will never go back. I will never recommend them. I will report them to the ADA and the BBB, and any social media I can find. Curtiss **.

My husband paid Aspen Dental, in Carrollton GA 9 Months ago, over $13,000 in cash. After going to another hygienist for cleaning, I was told I had several crowns on my teeth that were not the proper size for the tooth, causing a problem. This hygienist only does cleanings, so had nothing to gain. I was given a referral sheet, stating my problems and was told to find a real dentist and have these problems corrected. This has been a very expensive lesson. Never will I recommend any Aspen Dental Office to anyone. Aspen Dental does not give any guarantees on crowns, so I have to go find a real dentist.

The staff was friendly and gentle. The problem I have had is them billing my insurance! They said they did and didn't. I confirmed with my provider. The bill I got was ridiculous. My insurance said they would pay an estimated amt that I verified while at their office. I paid the balance before all service was complete. Long story short if they collect insurance money and the payments charged to me then they would profit an extra 600 plus dollars. I have refused to pay anymore and have submitted my own claim. I have tried to call them several times and no one answers the phone. Very unhappy with them and I won't recommend.

Hello, I arrived at Aspen Dental on time for my appointment at 12:45. After a series of paperwork I was taken back to have x-rays and I must say the tech was great. That was where the greatness ended and I met with the hygienist. She explained to me what I needed to do and told me that the rest the dentist would go over. I sat there for a long time and the dentist NEVER came in. So at 2:45 I walked out of their office.

I started going to Aspen Dental for insurance reasons and my new husband was going there at the time. I went in for a cleaning and the hygienist found a crack on my tooth. Dr. ** stated I needed a crown. The next visit was to prepare my tooth for the crown. As he was injecting me with **, I felt a sharp pain shoot through my mouth. I didn't think anything of it because it made the areas near my tooth numb and I didn't feel the work being done on my tooth. Three weeks later my mouth/tongue tingles in some areas, is totally numb in others and I cannot taste on the right side of my mouth. Dr. ** stated that the feeling may all come back, partially come back, or never come back because he damaged a nerve. He wanted me to see an oral surgeon, but refused to pay for it stating that this stuff happens. Please do not risk going there. I would not wish what I am going through on anyone.

I have been trying to get Aspen to submit my claims to my insurance company so that I can get any refund that I am due. I have called many times and they say it has been done but the insurance company says it has not been received. I have verified both the address and fax number and still nothing. One more contact today and the office personnel say that it will be done. My next step will be to go to the office and pick up the paperwork and send them in myself. Then find another dentist.

I wish my experience was better. I keep going back and going back and going back for readjustment. At one time I even had them remake the whole denture. Now we're working on the bottom ones and at this time I feel like they need to remake the bottom ones again. They just can't get it right. The cheetah too short, too small, big plastic chunks in the back, blisters on the side of my tongue and this dentist cannot hear you. It makes me feel like an animal being herded around.

Once I Express my concerns with the practice They said they would no longer be able to have me as a patient so my dentures still don’t fit my mouth right. I was sexually harassed by one of the workers through text messaging. I felt very uncomfortable even go to the office. I really had a trouble experience. No one reached out to even correct their mistakes.

I scheduled an appointment with Aspen as my DMO has a very limited number of choices in my area. It had been a couple years since my last exam so was expecting a little extra work. I had a full set of x-rays and photos done by a dental technician. I then was led to another room where the dental hygienist came in and did her work up poking and prodding the teeth and gums, calling out numbers like a bingo game as the technician entered them into the computer. Then was told that I had early stages of periodontal disease and would need a deep cleaning and scaling along with various gum treatments to be done in stages.

Aspen Dental never explained the financial payment plan, nor did they give the name of the FS loan company they use. They put 2 loans on 1 stmt. and said I can only pay 1 at a time. 2nd loan is collecting interest every month. It’s now more than when I started. I called and asked if I can pay on both loans each month. They said no. I am paying 105. And 83.25 is going to interest. They said I had two visits that is why two separate loans. So I asked again I would like to pay on both loans every month. They said no. You have to pay one at a time, while the second loan is just racking on interest each month. For a 2200. Visit I have to pay 9000.00 because they won’t let pay on both visits. Should be something we can do to stop this. I am elderly and on a fixed income. Not very often does a customer want to pay more to avoid the interest charge and they are not letting me do so.

They surgically removed a few teeth of mine that didn't need to be cut out out. Then I ask for a prescription for pain medication and they tell me to take 600 MG of ** for pain. I'd suggest you go to the UD dental school for dental work.

I got my 83 yr old mother an appointment to get her bottom dentures. Made plans at work to get her to her appointment. Was told and we paid for a week's service. We are going on 2 months and still no dentures. We could’ve went to affordable dentures and got them the same day. They overbook these appointments. Every time we come here we sit in the waiting room over an hour. They even booked us one day and the doctor wasn’t there. She tried to say she wouldn’t schedule us like that. But I still had the appointment card. She was speechless. This place is a joke.

I was having a bad toothache because a tooth had broke off and I was in severe pain. I went in. They did the x-rays and I seen the dentist (as he rushed in and back out). He knew why I was there and did his examination and asked me why I wanted to do. I said that I would do dentures up top and a retainer on bottom. He done nothing to pull the tooth that was broken off as I expected him to do. That's the reason I was there. Then I was whisked off to the financial office to figure out the financial part of getting this procedure done which I was looking at about $9,000 because I had no insurance.

I was here to have my teeth cleaning and was given $3500 estimate to do two crowns and other services. My crown and caps were not done properly and my caps fell off 4 times. I am very upset with this company and doctors here. They are just an organization to make money only.

I was due for a dental cleaning and new to the area. I made an appointment for a consultation. They told me that I had advanced stages of periodontal disease. They also said that I have a cracked tooth and will need a root canal and a crown for one of my molars. They had me wait to meet with someone in the finance department. I started to feel like I was at a car dealership. I was told that that I needed a deep cleaning that would be $900. I also would need a root canal along with a crown on my cracked tooth. I was just about in tears that I don't even remember what the money figures were for the other services. I went home and started looking online the symptoms for periodontal disease. There was no way that I could have this disease. My teeth don't even bleed when I floss.

I had an appointment this morning at 0800. I arrived 10 minutes early, and signed in. There was NOBODY at the receptionist desk, or anywhere to be seen. At 0803, people came up to the desk from the back offices. There were 4 people at this time waiting for appointments. Not one person behind the desk acknowledged any of us! At 0820, I'm the only one left in the waiting room, now 30 minutes in. I'm only there to have one tooth looked at... No work was to be done. Just look at it. So I go up to reception desk and ask when I will be seen.

Too bad I can't choose no stars for my rating. Unfortunately, due to loss of my job I had to sign on with a cheap dental insurance company who would only pay for me to go to Aspen Dental. Not sure if they are aware of what a rip off Aspen is. No privacy when receiving your "consultation". I was able to hear the conversations on the other sides of the walls in other consultation rooms. Pretty interesting that every client needed a deep cleaning - which of course is a MUCH higher price than a regular cleaning. I went in for a regular cleaning and to file a small chip in my tooth. Had no choice - if I wanted a cleaning it had to be a deep cleaning.

My 1st appointment was at the Mishawaka IN location. They kept pressuring me to spend money I did not have. This made me very uncomfortable, so I transferred my account to the South Bend IN office where things went from bad to worse!! 1st they claimed I had a $245 balance (which I didn't). They said they would fix it and call me later that day. It has now been over a week and still no callback! I even called them to ask, didn't help. So now to the current situation, my surgery is tomorrow. They were supposed to call in 2 ** pills for me to take before the surgery. NEVER DID!!

I have been waiting a long time for my lower plate and was told by the dentist the upper plated could be used with slight modifications. All of a sudden this dentist has disappeared and they want to charge me for a full upper at a huge cost. Everything they have told me from tooth extraction to a new plate has been bogus. In my opinion they care only about the bottom line and not the customer. Again do not trust them and I believe all they care about is the cash they can extract from you.

There is a class action lawsuit forming for Malpractice & Consumer Fraud (Google 'Aspen Dental class action Lawsuit'). Aspen completely fabricated issues that don't even exist. No excuse for this - they lied intentionally. Wife went in because she had some tooth pain. Hygienist had her in tears as the told her she was going to lose ALL her teeth eventually, and needed 7 removed immediately. Also told her she had 4 cavities, when she has 1. They told her that her entire mouth was infected and that is why she is in so much pain. Prescribed nothing but antibiotics. I honestly can't count how many lies they told, but it has to be around 10-15 straight up lies! How do these people sleep at night?

I made an appointment for a broken tooth and loss of a filling in one tooth April 16, 2019 for 8:00 am and was told to arrive 15 early to fill out paperwork. I signed in and handed over my insurance cards to the receptionist. Filled out the paperwork but I still sat waiting to be called. Noticed that other people who came in after me were being called back but it was 1 1/2 hours before I was finally called back. They immediately started taking xrays upon xrays. I have never had so many xrays taken for dental work! (When I finally left the office I begin getting this weird sort of headache and dizziness that I have never had before and am still having almost 2 wks later.)

Originally, my wife and I went to ASPEN DENTAL here in Tennessee due to our insurance was accepted there. When we left, you would think neither one of us EVER picked up a toothbrush. We left and went to a different dentist who did not accept our insurance. We went back to ASPEN DENTAL after a year absence and having other work already been already completed, we figured we would be ok. WRONG! After the examination and the consultation, we were moved to the CAR SALES MANAGER’s OFFICE because that’s what it felt like and given us the breakdown! WITH INSURANCE, my work was over 5K and my wife’s 4K and that’s out of our pocket!!! Bye Bye ASPEN!!!

Manager at The store location Promised that if we purchased an Oral-B electric toothbrush. We would have no problem receiving a rebate of $30. All we would have to do is MAIL them our receipt. We processed the rebate as suggested by the manager. We received a Correspondence MAIL from Oral-B. That the rebate could not be processed due to insufficient information. I personally told the manager of this problem. She took a picture of ONE of the boxes she had on hand. Told me to send that in via mail. I asked her if she had a connection with Oral-B to contact them personally and would she take care of this for us.

I scheduled an appointment for my husband for a broken tooth that needed fixed. They were able to get him in the next morning which was good. We went down the next morning for his appointment. They called him back where he had to wait an hour for the dentist to tell him he doesn't have time to extract his tooth. We left with nothing resolved and my husband still needing attention for his tooth. He missed a half day of work for a total waste of his time.

I would not recommend these people. Small cavity in July 2018. Called for appointment could not get me in until December but said they would put me on the waitlist. No callback so went in and they had to extract the tooth. I am convinced that had I not had to wait that long it could have been saved. Fast forward to April I had a cap come off on the other side, rendering me unable to chew. I was leaving for California in 2 days. Called to see if they could glue it back on. “Nope we can get you in last May or early June.” They said their schedule was full.

I wish I could give you a better review however I didn’t stay long enough simply on how they schedule appointments! I had looked around for another dentist office since the last one I was I at was no less than a quack so I thought, I now have second thoughts about that one after today! So I thought I would give this Aspen Dental a try so I made appointment. 7:45 am is what they had so I was there at 7:40 with 10 sheets of paper in hand, I was going to get a bridge replacement and discuss what is known as (all on 4) similar to a clear choice I think? And before I was quoted around 8k so we are not talking anything cheap (by my standards) so I showed up on time with a room of about 5 people. All 5 were called in, then some guys walks in off the street (I'm not judging but he smelt as if he hadn't bathed in week). Honestly, I had to move, sits down, and is seen in about 2 minutes.

During the 3 times my husband & I went there, we had excessively long wait times in the office to obtain care. They canceled my husband's 1st appointment without calling him to inform before he went to the office and sat in the waiting room for half an hour before being acknowledged. They tried to get him to agree to a $1400 treatment plan when all he needed was a $200 scaling & root planing procedure, according to American Dental Association guidelines. When we told the dentist & office manager we could only afford the $200 treatment, they dropped us from their practice.

I had an appointment at Aspen Dental 4/16/19 because I have some teeth in the front that needs repaired. My appointment was 11 a.m. I arrived at 1030 a.m. because I am always early for everything. I sat in the waiting room for almost an hour prior to being called back for an exam. The tech took a panoramic xray then moved me to another room where she took about 15 to 20 more days. She then moved me to an exam room, where I waited for the hygienist who told me I need to use an electric toothbrush, special high fluoride toothpaste and high fluoride mouth rinse after poking at each of my teeth and saying numbers of 1-5. She told me, “You don't want to hear any 5s because that is bad.” Well I didn't hear any 5s only 2, 3,and 4s.

When I pulled up Aspen Dental website, I was impressed with the prices and the what seemed "AFFORDABLE DENTURES". My extractions should have been $139. Not including the 30% discount. So my extractions should have been around $90.00 and that is not including my Aetna discount. But they charged me $188.00 for the extractions. My bill was constantly changing, and the office manager could not explain my bill. I asked her when I was showing her my dental cards what is my cost out of pocket. She never answered me and continued working at the computer. If I knew that my cost would be doubled, I could have went elsewhere. The math is all wrong. They tell me I owe $1000 but the summary has $2,444. If I gave them 1,212.80 on 4/4/19 and $672.40 on 4/5/19 my balance is only $580.80. Not $1,000. Wonder what new charges they will add!

Lewiston Idaho have not been to a dentist in 27 years and all was well. Do the cleaning and x-rays. Then the big bill 2 crowns and of course. Donald disease, $135 toothbrush and the varnish that they don’t tell you what is making you look like you are a crackhead. I okay the one crown. He ground on it several times then get in my mouth and says going to take off some of your other tooth to make fit. I can’t do anything I cannot stop him. So he destroys another tooth for a new crown. He says I’ve been doing this a long time. He could not understand English when I tried questioning him. And said we are finished. I would like to take him to small claims court. They just want money so much they destroy your other teeth. To get you back. I will never go back.

I went just Monday of this week, 4/8/19, for an evaluation before starting bisphosphonates for severe osteoporosis. I have the worst osteoporosis from taking **, and I am only 56 years old. I was diagnosed with osteo disease 10 years ago, and it has only gotten worse. There is a danger of osteonecrosis of the jaw (jaw bone death) from taking these bone-building drugs, so I wanted to make sure I am squared away with dental treatment before I started taking them.

I Had a tooth extracted in August 2018, paid in full for the services rendered at time of service. Bill was paid. In December 2018 received a bill from Aspen Dental requesting 199.00 dollars for the tooth extraction. I reviewed my bank records to ensure the bill was paid. I contacted the Aspen Dental Office and explained that I paid for the procedure at the time of the extraction. I was told the issue would be taken care of. Now, March of 2019, I have a collection agency calling requesting payment. Explained to them that this bill was paid at time of procedure. Collection agency didn't care and wants payment stating that I have to get Aspen Dental to remove the bill. This is absurd!!!