Aspen Dental Reviews

I broke a tooth Friday evening and was not able to see my family dentist Monday but was able to make an appointment at Aspen right away. I was shuffled into an X-ray room without being asked why I was there or anything. I have a very small mouth and bad gag reflex and let the the tech know. She proceeded to scold me over and over and told me I'm worse than a child (I'm 40 years old). She was so rough with the thing that you hold in your mouth that by the time I was done, I was literally crying.

Aspen Dental Happy Vally OR, referred me to Aspen Dental Springfield OR. As a hospital phlebotomist and my wife as a nurse working in critical care, we understand the vital importance of patient care and effective communication in a medical setting. Unfortunately, our recent experience at Aspen Dental of Springfield in Oregon fell far short of these standards. We pre-paid for a molar extraction procedure due to significant pain I was experiencing. Upon arrival, I submitted all necessary paperwork and communicated my anxiety about the procedure to the staff, who assured me that my concerns would be addressed.

Dr ** and Holly were fabulous!! I had an abscessed tooth and they took it out and made a bridge. I worked in dentistry for 38 years before I retired and they knew exactly what they were doing. They were very efficient and I felt no pain during the entire procedure. I would highly recommend them to anyone! Everyone was just very nice there.

I visited Aspen Dental and was thoroughly impressed with the hygienist and dentist. However, regardless of how personable they are, I cannot tolerate being lied to directly. The first time I visited, I did not have dental insurance and knew that it was going to cost me. I took out a loan and they did the work. However, a year later I went back to get the work that I still needed done and let them know that I now have insurance and asked if they were in my network. They told me that they were in my network (Delta Dental PPO). However, I started receiving messages about owing them money and decided to call my insurance because this couldn't be right as I had $1,500 through my insurance and an additional $2,200 of care credit that should have covered the work.

This is my 5th visit to Mebane. Don't go there. Visit 1 did not have my correct insurance info despite them photocopying card. Sent me to another office for cleaning. Visit 2 did not have record of my cleaning from other location. Hygienist polished my teeth before cleaning them. Contracted covid. visit 3 still had incorrect information. Not seen by dr. Visit 4 teeth only picked at for 5 mins. Teeth not polished. Dr. said things were good. 30 second visit. Visit 5 again wrong insurance.no dentist seen.

Took my daughter in. They found dozens of cavities that needed fillings. Was pushed into scheduling immediately. After 1 visit I used a pair of tweezers to pull a wood splinter out of her gums. When I called about it the only answer got was, "Woops." The next day 2 scabs formed on her chin that have now turned into scars. No idea how. And while they can't explain how either happened they sure are good at explaining how their original quote was wrong and I owe them hundreds more. I took my daughter to a new dentist, a reputable one, and I was told most of the so called cavities were superficial and didn't need work.

AD started having full dentures with lower dental implants. I paid 7000 Phase One. I waited a year due to finances to do Phase 2. I was quoted as $3848 to finish phase 2. They tell me it's $5230!!! They try to find me financing for months!! Nothing!! I tell them just let me get a set of cheap dentures advertised at $399 an arch. They say they are not available and that they only use the highest priced ones there!! So I wasted $7000 and have no dentures!! Avoid them!! The $399 is a tease to get you in!

Hello, please accept this note as a formal complaint towards Aspen Dental in Sebring Florida Highlands County. I called Aspen to make an appointment for a "free checkup". When I made the appointment I explained to the phone representative that I only want what is free and no others charges. The representative assured me that this was a "free exam" and that no charges would be incurred. So after hearing that i agreed to the "free exam" it was supposed to be complimentary. Now in December I am receiving bills and being talked to in a threatening manner about paying a balance on my bill that I now owe there at the office. I was also told that if I do not pay that they will report this to the credit bureau and it will ruin my credit. I have worked very hard to get my credit where it is today.

I purchase dental from Aspen Dental. Paid 2200 and they was poorly fixed. One of the tooth broke and they giving me the runaround about going to other Aspen dental to get it repaired. I've been trying for a whole week and now I just want to request a refund. If you are in the market for other dentures please look at the review before making your decision. I am very dissatisfied.

Went to Aspen in Cranberry Pa for a toothache. After sitting in waiting room for 45 minutes I finally went back. Took like 100 (exaggerated) X-rays. Dr came in and said everything looked good but I needed some sort of special cleaning. Went back into financial person’s office and this “special” cleaning was going to cost $2300 which I was responsible for $800 after insurance. Said no thanks and walked out. Place is just looking to rip you off!!!

Walked in with broken teeth and sore gums. Walked out with teeth. My experience was 💯 great! Service was friendly and respectful. Dentist explained everything beforehand and even as he was preforming his work. I couldn’t be happier with my experience.

I had my teeth extracted for dentures. There are still pieces of broken bits of teeth in my jaw and palate. The healing dentures fit well, but as my gums shrank I had to have relines. When my permanent teeth arrived they didn't fit correctly. The dentist refused to remake them so they fit. The dentist ground on them to the point my dentures wouldn't stay in my mouth. I was yelled at and told it was my fault the dentures were not fitting. I was told it was like shoes, get used to it. Never go to these people, once they have your money the experience changes.

I live close to Aspen Dental at 3397 Princeton Road Fairfield Township Ohio. I seen TV advertising how good they are, so I called and got a appointment for today 12-12-24. I arrived there on time, filled out all paperwork, informed them I was a Veteran with no insurance and paid cash upfront. I sit there for 1 hour and 45 minutes and seen them take 6 people in front of me with insurance and left me sitting there. After 1 hour 45 minutes I informed them I could not sit there any longer that said sorry, so I left. It is a shame they treat Veterans or anyone this way. They need to put up a sign that Veterans are not welcome.

I would have preferred NO stars for my review. Although, the staff is super nice and friendly. My issues started with the amount of XRAYS they con you into taking is ridiculous. I don't think I've had that many x-rays in my whole life combined. The billing practices are awful. You get sat down with the billing persons and go over your insurance coverage. I was told what was covered and what was out of pocket and payments due upon your visit. I left with a ZERO balance and magically hundreds of dollars in bills start appearing a year or more later. It happened with every one of my family members even in different states. I would NOT recommend going to Aspen Dental anywhere.

I needed a new dentist and went here. What a scam. They insist me and my wife need scalings done instead of regular cleanings, which cost over 2 grand for each of us. it was very car salesman like there. They said they would do this cleaning and give us a toothbrush, which, when looking at the bill they had added $135 for an electric brush, that I told them I already had. I decided not to do the scaling because we can't afford it, I called to ask if I can just get a cleaning, which insurance will pay for as well. They said no. They won't do that. The lady on the phone was nasty and hung up on me.

My wife and I have had extensive work done at Aspen Dental, Meadville, PA. The actual dental work was great, great staff and Dr. ** is top notch. But the billing is a different story. We had dental plan contracts which we paid for upfront. But soon after additional billing started coming....huge amounts. Tried to contact billing via phone number on bill, was on hold forever. When finally connected, the usual billers were lost in space, insisted we owed a lot in addition to contract amounts. We continued to get more bills. So, here's some help for anyone in same situation. First, best number for customer service 844-296-4848. If that doesn't get the problem resolved, request your case be escalated to aspen special billing team. Keep insisting on that. If you signed a contract, insist they adhere to that, no excuses about insurance snafus. Good Luck!

Went to the Bessemer location on a Saturday because I had a really bad toothache. Ad showed full service dental on Saturdays and I wanted the tooth pulled. Made an appointment, waited for over an hour pass my appointment only to be told that they only made treatment plans on Saturday and if I still wanted to see the dentist for a plan it would cost me $51 out of pocket. No need for a plan when I wanted it pulled. I had drove 1 1/2 hours because the web site said full service on Saturday. Luckily I found a dentist in Hoover that pulled it an hour later.

So I needed a estimate for a root canal. They said they require a FREE inspection first. I said ok even though I already had the piece of paper in my pocket that showed what tooth needed a extraction. So xrays. So an hour half later. Dentist comes in finally. I said I only wanted a estimate on the tooth for the price this is silly. She looks in my mouth for 2 seconds. "Yes I can fix that." I sit down with the billing. Twice as much as my local dentist. Later I get a bill for the inspection!!! I will just dispute it on my credit. DO NOT GO TO ASPEN DENTAL. THEY TRIED TO CHARGE ME 2400 WHEN MY LOCAL DENTIST WAS 1200. THEY SEND BILLS FOR WHAT THEY SAID WOULD BE FREE! 170 SOME DOLLARS. My opinion above.

I was lied to.. From the beginning. Partway through the procedure I was told that the s urgent didn't. I wasn't staying numb. I feel like i was manipulated. I will not go back to Aspen.. I have trust issues... And I dont trust the folks at Aspen Dental.. I'm sorry but I don't. I went in thinking. "OK, could you help me with dentures?" It was just a really traumatic situation. (I'm having nightmares from it.) Maybe I would consider coming back in the futrure. But as of now I'm sorry... I'm out.

The Aspen Dental of Newport Kentucky. The staff are super nice and professional and go above and beyond to help you get the treatment you need fast to help you get the smile back that you dream of and I am so grateful for the help they have given me!!!

Don't waste your time calling to ask if they accept Medicaid, they do not. Under any circumstances. And they also don't pull teeth the same day. The advertisements for emergency appointments aren't true. My local Freeport Office told me this when I wasted my time going here on a Saturday.

Avoid this company if you appreciate your time and quality dental care. They have a bad habit of cancelling your appointment same day for no reason and will wait until you drive there to tell you. Staff doesn’t care because the policy is what it is. Poorly run company with no compassion for care. Heavily overpriced for what they offer as well. Everyone who goes in there has mouth or gum disease that conveniently costs thousands to fix.

I am extremely satisfied with the treatment I received at Aspen Dental in Roger, Ar. The office manager Trish was so helpful explaining the cost of my treatment & expediting my treatment before my planned vacation. Dr. **, Dr. **, Hallie & Evan were all so gentle & kind to me during each visit & made me feel totally comfortable. I highly recommend Aspen Dental.

Scheduled a consult appointment and they got me in within a few days which was great! I have severe dental anxiety and was told by the scheduler that they are very compassionate and could accommodate me. Therefore, I felt very at ease with scheduling so quickly. I drove an hour to my appointment only to find out it had been cancelled. No missed calls from them to confirm, no voicemails from them to confirm either. You see, they have a policy that new patients have to verbally confirm their appointments. The scheduler did not pass along this information to me, nor is it anywhere on their website.

I am here now at Aspen. They told me an examination will cost $29. Within 5 minutes it went up to $90. So I said OK. I went outside to take a phone call. On my return I was handed a receipt for $185. That is double the amount I was quoted plus $15. These people are thieves, ridiculous!!

I visited the Lancaster office for the first time and because of a scheduling snafu my supposed appointment was wiped from the system. But, the receptionist let me stay and fit me in. Everyone was nice. Then I was told by the office manager that he contacted my insurance by fax and I waited for a little while and he said he would contact me instead of my waiting. It's been two weeks since my first appt and nothing. I called several times and I kept getting cut off. So now I have to go thru the whole procedure again with another dentist. Very disappointed.

Enterprise Alabama location very unprofessional. Do not use. I was told they could fix my partial. Took day off work then refused! I tried to explain that it was bought there and had been faulty since I received it but did not care!

I went to Aspen (45211) to get a filling. Several days later I had an abscess and they refused to give me antibiotics until I came back in. They said they couldn’t get me in for another week, meanwhile my face is swollen and I’m in pain. I got antibiotics from my primary care doctor. A few months later I went back in because the tooth was still bothering me. The X-ray showed that my roots were severely damaged due to the filling going too deep. So now I’m told the tooth needs to be removed and I’ll need to get an implant since it’s near the front of my mouth. They then informed me it would cost $2400+ to have this procedure done on a tooth they damaged!! Absolutely ridiculous!

I had a horrible experience with Aspen Dental in Latham, NY. They were provided my insurance information a week in advance and inquired with them over the phone if the authorization through insurance went through and they stated yes, no co-pay. Keep in mind on their website they advertise they accept my insurance as well. I arrive at my appointment early to check-in and they advised me that my insurance is not active so make me call myself while I have a line of people behind me just to confirm my insurance was active. Then they stated I lost my appointment slot as it was getting later and then proceed to have me wait for a later time just to tell me they don't take my insurance and will have to pay a 250 payment for my visit. All of this could have been handled over the phone days prior.

I was having a difficult time finding a dentist after Covid since my regular dentist stopped taking my insurance. I rolled the dice, and went to Aspen Dental. The only time I can remember the “same sales pitch” was when I bought a new car and they send you to the “finance” guy. Only this time it was a finance woman. She quoted me an astounding $9000 for the treatment they determined I needed. I don’t argue that I needed to see a dentist, mainly for a deep cleaning, but this was unreal. They told me I have periodontal disease, I don’t. I declined treatment and she quickly brought the quote down to $2000+. I still didn’t accept. She finally brought it under $600 and I accepted foolishly and went to regret it. I did a crown replacement and a cleaning. My cleaning was over $300.00 and my dental insurance apparently would not cover their “deep cleaning”.

Complete waste of my time. Made an appointment for them to pull a tooth. I get there and they just want to take X-rays and don't pull teeth today!!! The lady I talked to knew exactly what I wanted done and she said it would be done, clearly whoever answered the phone does not know her job!!

Went to Aspen Dental for a lot of dental work and so far it's been nothing but overly aggressive sales tactics and lack of transparency. They have repeatedly deflected when I try to alter my treatment plan, which was not discussed with me beforehand, and are more focused on getting my money than getting me treated. I keep getting cornered into treatments I can't afford because they're incredibly good at being pushy. Avoid.

I was in contact with your Lockport location and was given a "fill in" office manager regarding an issue yesterday at your Lockport NY location. I had made an appointment a couple weeks ago for 11-4-2024 at 4 pm. I was contacted by the office on Friday 11-1-2024 at 12:08 pm and the call was 2 in and 36 sec long where the girl on the phone look my insurance information and confirmed everything for my Monday appointment. I received a text on Thursday at 12:07 pm to confirm my appointment. I also got a text message on Sunday at 1:02pm telling me about my appointment at 4pm Monday.

I went to Aspen, needed two teeth extracted broken and bad, wanted to do a scaling $3000.00 dollars, I can't afford that! They took out two teeth $250.00 each. I asked if they could fix front tooth, had chip missing, they said no! Not without a scaling $3000.00. What the heck, I said local funeral home charges $2100.00 for a cremation. What the heck! All about the money! Would not recommend Aspen Dental.

Staff did not explain the procedures and billing and what was covered by my insurance plans. Had to pay before any work was done. If you call the office no one answers or they say the phone are not working. The worst in Keene NH. This is November and they are still trying to bill me for items for work in the July that were covered under my insurance. One insurance company requested more information about a procedure and they do not respond the insurance and then bill me. The worst. Never go to Aspen.

I prepaid upfront for all services. After 4 adjustment visits the dentures didn't fit well. I had a fire that destroyed those dentures. I had same day dentures made somewhere else that fit much better. 6 months down the road I get a bill from Aspen. I called the office manager and asked about it. She said, "I saw it. I know you paid upfront. I'm trying to look into it." Now Aspen assured me upfront they were partners with my insurance and knew what I needed to pay. I waited. Never heard back. Assumed everything was fine. Now my account has gone to collections. Evidently Aspen "overestimated" What the insurance would pay and want me to pay another 600 plus above and beyond the 10k plus I have already paid them. I would not recommend this circus.

If there was the choice of zero stars, I would have chosen zero! I was lied to about accommodations, which ended up causing me to have to cancel a very needed appointment! Communication in this office is terrible! I am associated with a large SNF company with several homes in our area. I will be passing along to all of them to never use Aspen Dental!

I recently visited Aspen Dental (Chelmsford, MA) and, unfortunately, my experience was far from satisfactory. The main issue I encountered was the significant markup on services that simply do not justify the high prices. For instance, they tried to add an electric toothbrush to my total bill that cost $120 (stopped them from charging instantly), and some toothpaste-liked substances branded in fancy names (Topical Fluoride Varnish) for $54, seemingly just to maximize their claim from my Delta PPO dental insurance and, on top of that, charge me more out of pocket. So the total bill of the deep cleaning they CLAIMED is $3658, and my out-of-pocket fee is $1852.

Aspen Dental Port Charlotte location. Quotation is not accurate and after you had done your dental work, you will receive a nice invoice on top of what you have paid. It happened to me last month and Manager of that location do not care of your remark and blame your insurance company. So easy that way. My recommendation - check with your insurance before and don't trust those people, as there is poor job done on the administration side.

Worst mistake I ever made, I got the dentures as the dentist recommended, I have had them 3 months, they don’t fit. I have been back 3 times for fitting, one time they had to add another soft liner. I have to load them up with denture cream to wear them. I still can’t eat much, afraid to go out to eat because they pop loose all the time.

Shoddy dentures at premium prices. Over $2,000.00 for full dentures and the bottom plate broke after only 7 months. Lousy fit to start with (2 months of pain and deformation), now this and to top it all off, I called Fri night telling them that a crack had started. By Sat morning, it broke completely. Expected a call Monday morning, but by 10am, no call so I went to the office. No technician to do the repair (death in her family, my condolences to her and her family.) I will have to wait at least a week. Large business with NO back up plans for staff absences. Thank goodness I had a back up plan, 20 yr old dentures from Affordable Dentures that aren't broken and lasted through over 10 yrs!

Beware of Aspen Dental. They sold me on the idea to get an implant 2 years ago. They gave me a quote and after accepting it we proceeded to have it done. The process was completed in about 7 months. Very quickly the implant came loose. I went back multiple times to find the Mount Prospect office became a revolving door of dentist After a couple of visits one of the dentists was able to screw it back in correctly (he stated it had not been install correctly, the cap protecting the screw was not install. With a couple of months the implant became loose again. Now the office told me they did not do implants there anymore and I had to go to another one. I did so and they tighten the screen again.

I went through the process of getting new dentures through Aspen Dental and the overall experience the people were super nice but the end result my dentures did not fit my face at all. I have had them 13 months and they have basically shattered in about five different places. I've only been able to eat mashed potatoes, macaroni and cheese, soft foods for over a year now. My first set of dentures came from Affordable Dentures and I had at the time due to financial reasons had to get the economy ones which was the cheapest that they offered and they actually lasted me 8 to 9 years and they never had any issues out of them other than a domestic violence situation where I got had gotten hit in the mouth and it actually broke my teeth so that's what led me to go to Aspen Dental to get a new set and to say I was unhappy is putting it mildly.

This place is a scam. My insurance is Medicare Advantage, which has a little bit of dental and a little vision, so I thought it was the right pick for insurance coverage. Medicare Advantage doesn't let you pay out of pocket, and the dentist will get into trouble if they see someone that has Medicare Advantage. When I looked at doctor's offices that take Medicare Advantage the only one in town was Aspen Dental. My original dentist(who is a family dentist that I trusted), stopped taking Medicare Advantage because it was so hard to get the money from Medicare Advantage. I went to Aspen dental, one of my front teeth is a crown and it's breaking. I know I need it replaced. They wanted to replace it with an implant, which probably is what it needs.

Aspen Dental is one of the many, many examples of how Idiocracy has become a documentary. Trash on the floor. Argumentative, aggressive. Didn't even apologize for ramming a x-ray tool down my throat and badly hurting my infected tooth, TWICE. Dentist "office" looked like a food service building had been refurbished. Dentist had plaster scraping tools that had been burned black hanging by his sink of all things. Very unwelcoming, uncomfortable atmosphere.

Updated on 06/22/2025: This place is a rip off. Some years ago they took my money. Messed up my mouth. Try to get resolution for it and did not receive. Years later they sent me a bill. I went to the office in Bluffton South Carolina. The office manager and myself found the bill saying zero balance. Before that someone who used to work in the office told me that the office manager before this one in the dentist was stealing money. They were building people credit cards the ones that had zero balance so we weren't receiving a bill so all of a sudden years later I receive a bill telling me I owe over $2,000. The good thing I keep my receipts. Try to get in touch with the regional manager. Never returned a phone call.

Aspen Dental is the worst dental office I have ever been to. I went into their new office in Frederick, MD, for a regular teeth cleaning, and they told me I had to do a deep cleaning and root scaling procedure instead. They took me to a separate office and sat me in front of an office representative who said I needed that procedure and tried to sell me other unnecessary procedures over $1000.

Two years ago, I paid over $3000 for a new set of dentures to replace my 20 year old set at the Panama City Beach clinic. I moved to Pensacola shortly after, and a year later, the first tooth fell out while eating a hot dog. Pensacola clinic glued it back in, and they have glued the next four teeth that fell out. Luckily, none were swallowed. After tooth #3, I tried to talk to the office manager or dentist. They sent the receptionist to tell me I must go back to Panama City Beach to complain. I called there, left a voice mail & never received a response. After tooth #5 fell out, I called the corporate office, explained the situation & was promptly disconnected. Now I've relocated to Kansas, no Aspen Dental. My next step is to find out how to join one of the class action lawsuits in progress. Aspen is obviously not into customer service.

Manager, Deborah yelled and started screaming at me on the phone because I don't like my dentures at all. I felt rushed and now they look terrible. I told Manager Deborah, "I don't want any trouble. Please fix top denture for me." She started yelling at me so I just hung up the phone. Now I'm out thousands of dollars and my dentures look terrible. Not to mention she was screaming at me on the phone and she said do not come in for your final appointment. This should be unacceptable.

They have a GREAT and Humanized Customer Service. I visited them for two extractions. At the day of the extractions, they had ready my partial to be use the same day, and the Quality of the Job in my partial was EXCELENT...!! Doctor E. ** was so Professional, and my extraction were painless (she was very careful, and with lots of patience)...! All the Office Staff was so cordial and with a High Customer Service Philosophy. I Highly recommend them....CONGRATULATIONS. Jorge **. El Paso, TX

Trying to set up extractions and dentures on both upper and lowers and was even going to do the anesthesia. I spent 2 and a half hours on hold and they hung up on me 5 times and then I went to the building only to sit there for an hour while someone said "we will be with you soon"! I finally just left as they obviously do not want the $10,000 from me and I don't want them doing the surgery now! I have never in my life seen a more unprofessional team!

They did a bone removal and told me it was covered with my insurance. I got a bill for $230.06. I was not able to see the dentist in two weeks because of the bill. He told me it was covered. I would not advise any one to go to the Columbia ofc. Maybe it's **, I'm ** (Indigenous people).

Overall I am not happy with the work or care I’m getting right now with Aspen. I had work done that said needed to be done because my bone was deteriorating but when they were pulling teeth I was told the bone was very strong so I was a bit confused on that? My partials don’t fit right so I can’t talk right, hurts like hell cause I’m getting sores all in my mouth from it rubbing checks and gums. Was told I could always call and they would adjust it right away. So I called and they told me over two weeks before they could see me. My self esteem now is worse than what it was before cause the work looks bad. I’m 100% unhappy and hurt that this is the outcome right now. It’s like after the initial care then they aren’t concerned anymore. I’m so embarrassed and if I would have known the outcome I would have never agreed to this. I only put a star cause it makes you actually check one star or else I wouldn’t have put any!

I was having a problem with a bad tooth, caused a toothache and had made my side of my cheek swollen. I had an infection so they couldn't do anything till infection was taken care of. 5 days on antibiotics and a phone call to dr. For a nerve heache. I was seen 6 days later and my mouth feels much better! Got to go in for different visits. I trust their work. Cindy seen me today and was wonderful. No shame here in me telling you I am 48 and haven't seen a dentist since I was 18.

Very unprofessional service, they left one tooth while charge me for extraction, dentures were made poorly and didn't fit right. Wanted to charge me again to make them fit right. They did partial work and charge my credit card for full amount while half the work was done incorrectly and very unprofessional.

Drove 1 hour to get there for emergency extraction. Their website says emergency services. Don't be fooled like I was. Didn't accept my Medicare Medicaid insurance. Wanted an entire set of x-rays. How is this an emergency service? I need a simple extraction. This is their opportunity to upsale. I went through several phone calls only to get disconnected after being on hold for some time. The second time around after being on hold, no one answered and I was told that they would have to send an email and someone would return my call. I'm still waiting for that call. Apparently, my time and gas used is not important to them. Not professional! I'm extremely pissed off! I have better things to do besides driving an hour to get this treatment. I could have gone to a dentist that actually takes emergency patients.

This was the Aspen Dental in Dania Point, Dania Beach, FL. I went in because I was experiencing pain in my lower right jaw and knew it was infected because I had slight swelling in my face. Went through the X-Ray and straight to doc. Doc within 3 mins tells me we need to yank out all of my teeth because of something called terminal dentition. I have never heard of this and even tried googling it. There was no other options discussed like try to treat the infection first.

The Merritt Island office in Florida is HORRIBLE. My 97 year old father decided he wanted dentures and they gladly took him up on it. OK, no problem, After all it was his decision to go through with it. However, my dad sadly passed away August 10th BEFORE he could get all the work done. He paid ALL of it upfront, over 7800.00 dollars. I have asked for a refund ONLY of what my father could not have completed due to his death. Aspen Dental of Merritt Island, Florida will NOT answer my calls, emails or certified letter.

I have been going to the UF Dental college for a decade, went to this facility because I had Insurance this year that covered 2K a year 0 deductible. Had xrays, extensive exam, I had no new issues, just wanted to have an exam and cleaning, yes I have had periodontal disease for over a decade and have it under control, no infection, no bleeding, and first recommendation was to have all my upper teeth pulled then a denture because a known tooth is loose but has been functioning that way for 10 years, eventually yes that tooth will fail, then the 2nd option was root scaling that was over priced leaving me to pay them over $800 more. Guess what, I went back to the College where someday I may need a denture but guess what, it is not today and they will never touch my teeth again. Plus they never cleaned my teeth, I was lucky and got into the college had a great cleaning for $80 cheaper than what they wanted to charge my insurance. I also have arthritis in my fingers but they still work and I am not having them amputated.

There is so much that went wrong starting with a tooth they couldn't pull but they butcher my gum pretty good and put it on the bill that they did. Filled a cavity but went in too deep which led to a root canal. I told them the next day that something wasn't right and I was in a lot of pain and basically they did nothing for three weeks and then I got refer and had a root canal. Not all of them but there were a couple of them they had had the worst bed side manners then seem to get aggravated with questions.

Do not go to Aspen Dental unless you want to be forced to get work done you do not need. I was made to get periodontal work done when all I wanted was to get a bridge replaced. I spent 30 min with a Hygienist and they charged my insurance Company $600.00 most of which they would not pay because they said the information sent to them by Aspen did not show I needed the work done. So I am stuck with most of the bill!! They refuse to answer my phone calls, all calls go to voicemail, they do not answer the phone and do not return calls when messages are left. Even the phone number on the bill rings forever and no one ever answers. I have nothing to show for my money I owe, didn't even get my teeth cleaned, so BEWARE!! Find another Dentist to go to!

Went in for a first time cleaning with them. I religiously have my teeth cleaned and not had a cavity in probably 19 years so nothing wrong with my mouth. Was left in the waiting room for 45 minutes. They took a bazillion xrays. Hygienist said they wanna do a treatment plan. I just need a cleaning lady. They would not do a cleaning on me unless I came back for TWO more visits and paid 400 bucks even though I have dental insurance. Said I had bacteria and periodontal disease. It's a mouth. Don't they all have bacteria? Anyways, they wasted 2 hours of my time and I still need a basic cleaning. Stay away. They are all about selling something you don't need and apparently EVERYONE has periodontal disease. I heard them talk about another patient that was questioning that as well when I was there.

The staff and every one involved were involved with pushing an exaggerated need for the procedures recommended. Also the charges for these procedures were falsely portrayed as less expensive than the final billing by stating that insurance coverage would “take care” of them. A basic teeth cleaning became a “needed” deep cleaning at a cost of over $1300.00.

I don't care if your offices are franchised or independently owned, they are all under the name Aspen and you should be mortified at how they operate and treat patients. Aspen (in MA) did my extractions and upper and lower - top of the line - dentures. It took 3 Aspen offices to accomplish this. I now live in DE and the closest office is in MD. Called their office to schedule a re-line. Was told they had to get my records (why?) and would call me back. How many MONTHS does it take for a return phone call???? My suggestion - STAY AWAY FROM ASPEN DENTAL!

I am SO disappointed with my final set of dentures!! One side of the teeth are longer than the other and the front is higher in one side PLUS the front teeth look like a dam beaver!!! They don’t fit properly and very painful so I can’t wear them at all!!! $2,000 later and I can’t even wear them! So upset.

I recently visited Dr. Hamza ** at Aspen Dental, and I couldn't be more impressed with the care and professionalism I received. From the moment I walked in, Esmeralda ** and the rest of the staff made me feel comfortable and welcomed. The front desk team was friendly, efficient, and helped me with all my paperwork quickly. Dr. Javed was amazing. He took the time to thoroughly explain each step of the procedure and made sure I felt at ease throughout the entire process. I especially appreciated how gentle and precise he was, which made my experience virtually pain-free. His attention to detail and commitment to patient care really stood out.

It got resolved.

They're trying to charge me $8000 for their mistake of using an out of network Dr. Office manager Kim, and her regional manager Kristina ** are crooks. Indianapolis East Washington location.... Steer clear of this business!

I am so happy with my experience at Aspen Dental. Leslie ** took extra special time and care into each one of my appointments ensuring I was happy, confident, and comfortable! I appreciate her integrity and positive interaction so much!

I came to Aspen Dental to get a wisdom tooth extracted because it’s been causing me excruciating pain. The tooth was broken and I’ve ignored the pain for some time. I don’t have dental insurance so I was worried about the cost. While I was signing in filling out a brief application the front desk offered me their savings plan. Signing up was very simple. The staff was friendly and helpful. They were also swift. It only took about 20 minutes for my X-rays and oral examination with little to no discomfort by the staff and dental hygienist.

I cannot comment on actual services but the reception is the worst I ever had. Came to the office several month ago, answer all the questions and provided my insurance and other info. Made an appointment. Came to the office and was told that they don't accept my insurance and quoted outrageous cost for the visit. Upon me telling them the appointment been made based on all my info they just apologized and interrogated me about the person who made it for me. As if it is my duty to record that. Bunch of morons not been able to even comprehend what they are been told or asked. Stay away!

I went to Ruskin Aspen Dental for a broken tooth in my gums and had really bad infection and having blood in my mouth every morning. I went. They took a lot of X-Rays and seen three specialist and then I was told I would get a prescription to help get the infection out of my mouth. The Dr left and I never got a prescription. But I was sat down with someone that went over Care Credit cause they wanted $10,144.00 for other things they found. I still have the broken tooth in my gums and still bleeds. They didn't want do anything cause I wouldn't sign the paper for a that loan. I called two day later to see if they would just pull the broke tooth and I was told I was not in the system. But I still have all the paperwork I was given. Sounds like a scam they just want me to get that loan so they can get that $10,144.00.

When I went in to Aspen Dental in Claremore, Ok I was told there would be no out of pocket expense. Now I’m getting bills for $500. The dentures fit poorly & I’ve had family say it looks like my teeth are not fit. Very unhappy.

This is a corporate conglomerate that has horrific customer service. I was way overcharged and after paying thousands for me and my children, they came back saying I owed 1200 more. I finally got with a rep at their headquarters, brought in my insurance agent and for over an hour all 3 went line by line where my rep corrected their overcharges. The Aspen rep said she will now go back and do an audit on all our bills. A week later she called me and said not to worry about the bill, we don't owe that. I then asked her what money is coming back to us and she just said, "You're good, you don't need to pay it." I asked her to ensure this is updated in their system so that I don't go through this nightmare again.

Aspen has the best dentist on Talmadge in Toledo. She is very knowledgeable and has a wonderful personality! Talking about Dr. **. They are so lucky to have her. The whole staff is great! I’m so blessed to have found them!

In January 2024, I visited the Aspen Dental location at 2020 Gulf Freeway in Texas City, seeking treatment for tooth sensitivity and a broken crown. My experience with this office has been nothing short of distressing and unprofessional. Dentist Huy ** performed a crown preparation on what I later discovered was a perfectly healthy tooth, according to both my insurance and subsequent X-rays. I suspect this was done purely for financial gain. When I raised my concerns with the owner, Brian Tran, he dismissed them without addressing the core issue.

I began dealing with Aspen Dental about 2 1/2 years ago. It has been nothing but a horrible and disappointing experience. On my first visit I had several teeth extracted. Dentist could not get two teeth in front so she left them broken off and sticking out. I paid for the “best” they offer. Between my insurance and myself we have forked close to $7000. I had two implants in front on bottom and have to go every other week to have rings replaced. $55 per ring each time. I had to visit a dermatologist due to the cracks of my staying infected. He said the issue was coming from ill fitting dentist.

After having a tooth distracted was told there would be no need for after pain treatment. Only an hour after leaving the office I started having severe pain. Called the office. Was told that someone would get back with me as soon as possible. An hour later I attempted to call again only to get the runaround and was told again that someone would reach out to me. After waiting 3 hours I called just before their scheduled closing time and was again told that the doctor was with a patient and would reach out to me as soon as possible. The after treatment care from Aspen Dental has got to be the worst that I have ever experienced. I would not treat a stray dog the way they treated me.

The Aspen Dental at Carle Place states on the website that they offer walk in appointments. They do not indicate that you must be 18 to get one of these appointments. After filling of all of the forms where they even ask for parent information, I got a call from one of the "helpful" staff members who told me that the dentist only sees adults. Isn't this something you could have indicated while filling out the appointment? Will not be using them in the future for any reason. Poor customer service.

Not happy. Like all dentist none want to schedule to clean your teeth on first visit. They check to see how much your insurance will pay so they can drain it. After they tell me I need this elaborate cleaning because I have an infection. Didn't have the $$$ for cleaning in Jan. I finally get it scheduled. They sent me emails about my appointments, text me about my appts. Close to the appt date they send emails and numerous text about confirming my appt. I respond to them all. Day of appt at 8 am I get a call that they have to cancel my appt,. SO their time is so important that they are confirming many times that I will be there but let me know hours ahead that they have to cancel. So what about the time I took off work....NOT IMPRESSED. Called the customer care line on hold for 40 mins and still haven't talked to anyone. They want your $$$$ but don't want to talk to you. I guess if you go to a Walmart dentist you get Walmart service! Shame on me!

In 2018 I had dental implant surgery and received upper and lower dentures sequel to having all my lower teeth extracted. I have had trouble with my teeth from a young age and have been wearing a full upper plate for many years. After this operation I now had a full upper and lower denture. This procedure greatly improved my life. I began eating better and looking better felt more confident. I was very pleased with the outcome of this process. The folks at Aspen Dental were fantastic. By the latter half of 2019 one of the bicuspid teeth in the upper plate fell out. I took it back to Aspen and they repaired it. Since then a total of 4 different teeth has fallen out. Three of these I have repaired myself out of desperation and with no access to an Aspen office.

My last visit to Aspen Dental was October 2022. My Dental insurance covered it but now 2 years later they are repeatedly billing me. Doesn't matter how many times I send the letter from my dental insurance saying I have NO balance due (insurance covered it all), I keep getting bills from them. This is after I had to file it myself because they wouldn't do it. If you want to be harassed, then go ahead and go to Aspen Dental. I won't ever go back there again.

I'm not sure it gets worse than Aspen. They literally cancel your appointment on the day of or you will show up and they don't even have a dentist or a hygienist available to see you without even telling you. Cancel my last appointment on the day of and literally had to reschedule 6 months out. No other options and if you have any form of dental emergency it's a joke. They must not pay very well because they cannot keep a single staff member and every single time I go in my dentist and hygienist are a completely different team. Sadly there are almost no options for dentist in our area so I'm stuck.

I hate going to the dentist so knew going in this would be a challenge. I had a back tooth break and it was cutting my jaw and tongue. An extraction was scheduled with Dr **. Worst experience I’ve ever had in my life. It took 1.5 hrs and she was not the best at the procedure. I had to ASK for ** to be given, it was not spoken of. I will never have her work on any other dental need again. Currently in the worst pain of my life.

I’ve never met a more ignorant dentist than the dentist I met today. Dr. ** didn’t even introduce himself. I had to ask him what’s your name then he tried scare tactics to get me to spend $43,000. That’s right. This is after Insurance which paid a measly, $4000. I wouldn’t recommend my pet to go there.

Last year in May 2023 I started Invisalign and the doctor told me by December 2023 I would be done. I finally took my attachments off this year July 2024. Once a week you have to change the Invisalign but last year I was almost 2 months with the same tray and waiting for the next tray to arrive. I went through 3 Doctors, the first one like he didn't care. The second one told me I was done and couldn't get more trays and my bottom 3 front teeth still a little crooked and she didn't want for me to continue. I was upset because I wasn't satisfied with my results. I paid $5,000 for still crooked teeth. Then she says to scan my teeth for retainers in February 2024 and that it should arrive in 2 weeks.

Worst place you could ever go. Went to Aspen Dental to get my teeth clean and my X-rays done. Gave me a quote to get my teeth done for almost $6000 and scheduled me two appointments. I canceled my appointments and transferred to a different dentist. Got the same work done for $800. Charged my care credit card the full amount for services not received. Refunded most of it but refuses to refund the rest. My daughter went and they quoted her $3000 for her care and transferred her to a different dentist and her care was covered in full by my insurance. Aspen is not the place to go to get any work done. They will try to rob you blind. Now I have to fight to get my money back . Do better Aspen dental. Do the right thing and refund the total amount.

We were treated very well during the consultation and explanation of procedures. Naturally we wanted to take time to consider, and decided that cost was too much for us middle class people. The worst part is that after that appointment we have left messages and emailed them with no response at all. Probably because we wanted to see if we could just do lower denture implant to minimize the cost. The cost for everything to be done was really way more than any regular person can afford.

ASPEN DENTAL RAPID CITY, SD COMPLAINT. Historically I had not used Aspen Dental because of all the terrible reviews and things I have heard directly from previous patients.  With that said, I gave your company the benefit of the doubt and set an appointment. Here is what went wrong as a first (never again) patient: I was very clear with the national appointment setting office about my wife and I needed a cleaning, they said there would need to be an exam and x-rays but all that could be done in 1 day. They promised because I really pushed them on this topic. And they said (and your website, insurance list states) there are 5 DDS at the Eglin Street Rapid City, SD location.

I have had a good experience at Aspen Dental in Denton, TX. They have found every way to work around me and my needs. Everyone is so gentle and fun to be around. My Dog bit my bottom denture in half. Even though this was not something my budget was planning on, they found creative ways to make my replacement affordable. I just cannot say enough good things about my dentist or his office. If anything changes, I will update this but so far, I am overjoyed!

I’ve been going to Aspen for months just trying to get a simple routine cleaning! They did manage to install a crown, which is why I gave two stars, but I’ve gone to FOUR appointments for a cleaning and am finally jumping ship to a new dentist. Each time they either said they didn’t have the staff present or that my appointment had been canceled (would have been helpful to know). Something is seriously wrong with that place.

Why can't you just get two cleanings a year without these dentists trying to sell you all this other stuff to get in your pocket. All I want is a dentist to clean my teeth. I don't need all this other stuff they want to do.

Three hours and $331 later and I am STILL sitting in the dental chair with NOTHING done!!!! While the girls in the office were EXCELLENT, the actual dentist left much to be desired. Didn’t numb me enough on the first two tries. NEVER AGAIN!!! Kudos to Brianna and the financial help. So sorry that I didn’t get your name.

Went for my (free) consultation. Well the fine print is, free for those that don't have insurance! If you have insurance the cost is 90.00 dollars! Stay away from this place! Only interested in your money!!!

I went to Aspen Dental with a gum infection so I needed a deep cleaning. I don’t have insurance so I was looking to finance the procedure. The only thing available was Care Credit, I already have an account with them so for me this was not an option and I made that very clear, got a letter today from Care Credit turning me down because I already have an account, I never gave my permission for this, I am so angry what gives them the right to apply for anything for me! In addition in spite of the fact that I am on a limited income and told them numerous times I wanted nothing extra specifically the antibiotic they pack in your teeth, when I went to the desk to discuss my options that charge was on my estimate and I had them remove it and it would have saved me around 400$. Had I not checked the estimate they would have charged me for this. A comment was made that it was going to be a "bare bones" procedure, guess the estimate wasn’t high enough for them.

If I could leave 0 stars for this place I would. I had a deep cleaning done last year, did my 3 month follow up and my 6 month follow up. Then I was unable to get a hold of them. Never received a call back, until a year after and guess what now they say I need another deep cleaning because it has been too long in-between cleanings. How convenient another 3000.00$. I do not recommend this place if you like to hold onto your money.

Last month I scheduled an appointment for a tooth extraction. They took me, charged $356.00, and all seemed ok. One month later I had a tooth that was throbbing, so I scheduled for the same procedure. They screwed up the original time they gave me, 10:30 Monday. I had to call back, and got a 9:30 Tuesday. I sat in reception area for nearly an hour before being taken back for another x-ray, then I was taken to the suite, presumably to have my tooth extracted, wrong, I stay there for an hour before the "doctor" came in, did a cursory tooth exam, then told me she would not be doing the procedure, I would have to meet with the "oral surgeon". When I asked the "manager" what was different this time? She said they gave me the new patient "deal", and the charge would be $505.00 now. Their attitude is unacceptable, BEWARE OF THESE LEECHES.

Aspen waited till 1 hour before my appointment to tell me I owe them 4000.00 before I could get my bottom teeth. I told them I looked on my dental app and it showed it was paid. And in 2022 when I had my tops done this wasn’t issue. I had been there several times in the 7 months with nothing said. And actually had less teeth pulled on the bottom. Managers responded with we have 1 year to submit a claim. Um claim was already submitted and paid. Give me my bottom teeth and quit taking advantage of people.

Dentist at Aspen causes a lot of swelling of my face and my gums. Used lots of force to remove the top left back tooth in top my mouth. I ask after did they send prescription to pharmacy I told them that I use. Lady that assisted the dentist told me he didn’t prescribe me nothing, to use warm salt water and ** and **. Only well after I got home and anesthetic wore off. My mouth started hurting real bad and was throbbing my gums around that tooth he removed at the top even though I had one removed at the bottom also but that bottom extraction did not bother me. But omg that one big tooth that he removed from the top left he really used lots of force cutting on my gums as you can see in the photos I put in this review.

Free baseline screening and consultation was thorough. According to the xrays, still no cavities at 63!, and nominal tartar buildup (I have my own dental tools), floss, soft bristle brush, non-flouride toothpaste. (You would think a little praise for the overall health of my mouth.) The reason for my visit was a very sore (9 of 10 pain) in lower right molar went glossed over and untreated. The Aspen Dental team went about trying to upsell me on a service (est. $1400) completely unrelated to getting treatment for my sore tooth. There was obfuscation over sharing costs - surely the staff know?! - to address my primary concern as well as over their recommended 'scrapping'. All in all it felt less dental care and more like being assaulted by used car salesmen. Still have a sore tooth, just ordered a Sonic flosser (I think the culprit is a caraway seed from a Rueben sandwich) and on my way to get food grade clove oil.

I was looking online for a place to get a new set of lower dentures and came across Aspen Dental as for 299.00 one arch. New and existing patients. Usually when I’ve went elsewhere they have a price list in the waiting room. I asked for one and secretary said they’ll discuss after I see doctor. So I sit in exam room 2 hours to only find out they wanted 1,200 for the no frills set. Thank goodness I had my service dog because I was so pissed off. Went across the way to Affordable Dentures and got a beautiful no frills set for 375.00. Never step foot in Aspen.

I have had 2 bad experiences with this office. The receptionist was very rude. Never said good morning and then after I signed in she said, "That will be 230 dollars." I replied, "For a cleaning." She said insurance was not covering it. I knew my insurance would cover 100 percent every 6 months. Then she looked again and said I had to wait 1 more day. I said your office is the one who scheduled my appointment after I left last time. She said they didn’t have insurance guidelines when scheduled. Seriously. That’s ridiculous, but she was quick to want to charge me without researching. I had to ask. Very unprofessional. Needless to say I will not go back or recommend the Dickson office to anyone.

I just let you know, read very well every single paper from Poinciana Aspen Dental, they are very nice people but they're not transparent, they told me you won't have any co payments. and after they charged to the insurance they send me a bill for $308 out of my pocket and they never finished my dentures work.

The worst dental billing experience I have had in my 57 years. They over charged me for service outside the plan I had by a $1000. After I made a few payments, I still owed over a $1000. The Owings Mills office manager did not response to several office calls. I will never go back to Aspen Dental.

Aspen Dental is nothing more than a place to take your money. I went twice and still didn't get my teeth cleaned. They said I might have three cavities. I am 52 years old and have never had a single cavity. They wanted to give me some oral antibiotics and shoot antibiotics into my gums. I went from a $60 cleaning to over $2K. Needless to say, I switched dentists, and the new dentist did not find any of the issues that Aspen said I had. Aspen also refused to send my x-rays to the new dentist. I would give them zero stars if that was an option.

I had to cancel an appointment right after I booked it. They said that I would get my money back. It’s been 4 weeks and after calling and calling. They said that they put my refund in yesterday. Makes zero sense. Don’t come here.

This was my first and last visit. Went for a tooth cleaning. My ins provides two free cleanings per year. They tell me I'm scheduled for a scaling and owed them $350. Told them I only wanted a free tooth cleaning. She insisted on the scaling. I walked out! Money making schemers!! Should have believed the overwhelmingly negative reviews and avoided this horrible place- Aspen Dental. Avoid this place!!!!

I was told after a cleaning that I did not owe anything after a free first visit promo deal and insurance coverage. One year later I received a bill in the mail! One year!!!! When I called to question it they tried to blame the insurance company, but then admitted that they (Aspen) were behind on their billing. I asked why I had to pay when initially told I didn’t owe anything and they said I was only given an estimate and the bill ended up being more. I wish I was told I was just given an estimate from the beginning! I feel lied to! Will not be back.

These dentist office managers get bonuses on selling the most expensive products and selling their financial credit cards backed by big companies like GE dental care in this country is ridiculous. They can start charging interest up to 29% before you even leave their office. The poor can’t get a job if they have bad teeth. Nobody is regulating them. Do not go here. They will take advantage of the vulnerable putting money in the pocket of investors who only care about the money not you. You cannot trust these companies that they are doing the right things. If they have integrity the bigger they are the more money they need to make to keep it going. They do not care about you and dentist you support. This need to be called out.

I would NOT refer anyone to go to Aspen Dental in CRESTWOOD IL. If, you are looking for great customer service, it's NOT THERE. The front desk receptionist Alexis appears to be nice but isn't. I had to call corporate 3 times and the office manager hasn't called me back yet. I just called the office again for the office manager and the hygienist Nicole. Alexis put me on hold for 10 mins. Never came back to the phone. Somehow the phone call was disconnected. Someone called me back and said she was the "assistant manager". The point is no one cares about the customer... Care for the customers always starts at the front desk & ends with the manager... and everyone in-between. Please don't waste your time at the Crestwood Clinic.

I was switching dentists and chose Aspen Dental. At 1st and only appointment, they wanted to do many X-rays. I told them I just had complete xrays six mos ago, and my insurance would not cover these again. Aspen Dental said (two different people said this!) "The X-rays are free, we like to take our own x-rays". I believed them. I was only there for my bi-annual cleaning. They refused to do anything except a deep gum cleaning! I declined this $500 cleaning. I received a bill for $156.00. THE DENTIST NEVER EVEN LOOKED IN MY MOUTH! Wow. Just stay away from this place!

If I could give a zero, I would. I scheduled an appointment in a Saturday in Owings Mills. Because they let me schedule one today on their website. I showed up and no one was here. The door is locked, I can’t get in touch with anyone and I got no notice of an appointment cancellation. I will never try to schedule an appointment with Aspen dental, waste of my time.

I visited the Sandusky location to have a tooth extracted that had been causing me pain due to a long-standing hole. After receiving x-rays, the dentist informed me that my tooth was infected and prescribed antibiotics. I was then directed to wait for the finance manager, Andrew, for payment details. The cost was quoted at $290, which I attempted to finance, however, their application process was unsuccessful (apparently, $290 was deemed too low). I was not provided with any further information until my next visit.

Horrible, overcharged, refused refund, reported incident to my credit card company and filed a BBB complaint. Rude staff, unprofessional, false advertisement, and FRAUD. The office manager literally lied about the price point. Stay away!!!

Stay away! Go to Affordable dentures and implants instead! This place is a joke and very unprofessional! Don’t waste your money or your time… Being in the fact that both of those are extremely important to people don’t waste it on Aspen dental

This practice is a joke. I was told I had 8 cavities and that all my wisdom teeth needed to be removed. I got a 2nd opinion, had one minor cavity and NOTHING wrong with my wisdom teeth. Aspen was going to charge over $5000 for the oral surgeon. DO NOT GO TO ASPEN DENTAL! Also, I received multiple texts, emails and phone calls reminding me about my appointment and on the day of it was canceled.

They told me three times they were a participant dental with my insurance, however they send me a bill for 197.00. They charge 252.00 for only exam and x-ray. This is ridiculous. This is the worst dental office I went. They told me and my husband that we had a bad infection in the gums, they want to charge us 4,000 dollars, we consulted 2 more dentist and both said that our gums are perfectly find. This dentist work for money, not for the patient's need.

It's all smoke and mirrors until they get your money. It's a dentistry mill and not personal at all. They don't answer the phone or put you on forever hold, then their automated system takes over and hangs up on you. I got the Motto Clear Aligners and they were supposed to order me a new retainer because mine broke. That was over 6 weeks ago now and when I did chat with someone, they gave me a song and dance routine about their phone system being screwy, then it was the lady who orders it was out, etc. Try to contact their headquarters doesn't work either. You are diverted back to the local office. Better to find a local independent dentist than to work with them.

2 stars because I am a reasonable person, the service was great, I came in needing to remove my wisdom tooth and was able to get the service done within the same day. At the time I was waiting for my insurance and paid out pocket but was assured they would still be able to submit the claim to my insurance. This service was 1/26 it’s now 6/24 and the claim hasn’t even been processed by my insurance. The dental office did not submit the claim the first time, so in March I had to call them because my insurance claimed they never received the claim. When they finally put the claim through my insurance informed me they had sent Aspen Dental a letter letting them know that the providers information did not match and they needed to update it in their records but have not heard back.

Well it started off good then my last payment was made and was sent home with a set of dentures that was way too large for my mouth. I was told by the dentist that I should take them home and wear them and come back and let him know where the problem was. I said even though they're way too big for my mouth he said yes. I go home. I try wearing the teeth. Of course they are way too big for my mouth. This is the third set of teeth I've had so I should know. I tried showing them a set of teeth that I had that work perfect except for I broke the bottom plate. They looked at them and did nothing to make the new ones even close to those so I called to make an appointment and the girl said she would have to talk to the dentist first and then call me back and I waited for a week nobody called back. I assumed they were busy so I called back my second time. Left another message.

I went to Aspen Dental because I hadn’t been to the dentist in a year and I had moved to a new area. I had no cavities before, like none. They inspected my teeth and determined I had deep “pocket” problems that would require a deep cleaning and other extensive dental work to the tune of $2,800. I said I’ll have to think about it and their tone turned very threatening about how I was going to lose all my teeth by waiting. Please note that I only went in for a cleaning. I had no pain in my mouth and no troubles. I found a local dentist and went to see him and was told that my gums looked great. I had no cavities, and I certainly didn’t need a deep cleaning. All my “pockets” were fine. This place is a total scam.

The Dr hit a nerve in my face causing my ear to go numb. She couldn’t give me enough numbing medicine to numb me to pull teeth, so she apparently got mad and walked out without saying a word to me. The dental assistant offered for me to get put to sleep to have them pulled, which I agreed (only because it’s a different dr and after the way, Dr ** walked away from me I don’t want to see her again.) Now my appointment is today and they never called me to reschedule, I called them to confirm my so and they said, "Oh we will have to reschedule, the doctor won’t be here." Keep in mind this doctor is only in office once a month! I already paid them almost 3000 dollars out of pocket, let alone what my insurance paid them, for a cleaning, no teeth pulling and now rescheduling surgery. I am going to get my money back and go elsewhere!

It was a horrible visit. From the very get go it has been a terrible dental office. From my first consultation for wisdom teeth to the removal nothing but disappointment. From my first visit they didn’t even call me by my first name, no. Instead BY MY middle name. They called my middle name 3 times before they actually decided to say my first name. They never gave me any papers after my consultation so I had to look everything up. Then the day of my wisdom teeth GUESS WHAT never even got a post OP form. I have to trust Google more than my own dentist to see if I’m able to brush my teeth. Horrible service and horrible company.

My son needed dental surgery so I contacted Aspen Dental. From a call center they scheduled us in Paducah Ky, 1 and 1/2 hours away from home. The woman at the front counter in Paducah was unbelievably rude and snippy. Not once but all 4 times I had to deal with her. During in person appointments, it was very noticeable in the waiting room any one of color or appearing of a lower financial status she treated this way. Everyone else there was pleasant and professional. I have 2 other children needing oral surgery, I will likely drive a further distance to another Dental Office to avoid dealing with her or seeing how she treats other people. I would not recommend the Paducah office.

My Visit was the worse ever, they treated a senior as I did not matter to them. I had several broken teeth with exposed roots and infection in my jaw in a lot of pain. After a hour being there I received a very hard sell on implants, I said many times I could not afford them. That did not stop the push for them. When I tried to get anything done the dentist says get a full physico, get a second opinion al and blood work before he would do anything. He ended up ushering me out the door. He said go get a second opinion somewhere else. Received nothing from them. He wouldn't even give me a estimate. Now weeks later they sent me a bill as a insult to the poor treatment. Guess we are going to court. Never been treated so poorly.

Do not go here if you need dental work. From the moment I walked in they tried to hard sell me all kinds of services everything but what I came in for. I needed a tooth pulled. Instead they tried to sell me $15,000 worth of their services.

Horrible place. Had a consult as my first appointment in February, after finishing the consult, they sent me to the appt lady to schedule cleaning. No appointments until November. WHAT? Why bother with consult if you can't see a patient for 9 months? These people should close shop, they don't know how to run a business.

I went to Aspen Dental for dental cleaning and was overbilled and had to pay out of pocket to cover what my insurance supposed to cover. Requested a refund and got nowhere. Poor customer service and very rude people. I found out they have a history of overbilling, be careful how much you pay before you check with your insurance.

Aspen Dental has incompetent office managers. I was going through an extraction, implant process after a deep cleaning. We paid the price because they were the only dentist that took my insurance that was ending soon. Paid half then the other half before my crown was to be installed on my crown install appointment they had tacked on an extra charge, I asked for what and received 3 different answers. Also, one service was to be charged to new insurance and still had old insurance listed with pending for insurance payment. I asked, "Why does this state my old insurance, not the new?" The answer was it's the same company. I knew I was talking to an incompetent person.

HORRIBLE - scheduled cleaning for my daughter & they didn't have time to do it, wanted a second appointment. They only do x-rays on the first visit & want to bill your insurance twice. No communication that the cleaning I scheduled on the phone with them was not for a cleaning! If I could give a zero, I would... Go to a real dentist office!

If I could give Aspen Dental 0 stars, I would! Everything about this place is a scam. No one knows what they're doing and you'll end up paying for their ineptitude in the end. I went it for a typical cleaning because my previous dentist retired. I had to go two separate times for a cleaning, which is ridiculous by itself. I never received a bill and then 7 months later I got a bill for my cleaning which I shouldn't have gotten a bill for because my yearly cleaning is covered by my insurance. They claimed it's not covered and I owe them $400. I'm glad I didn't have anything else done. It was clear that every single person I interacted with did not know what they were doing. AVOID THIS PLACE AT ALL COSTS!!

I needed tooth work for a total knee replacement. They screwed up my first set partials. I told them I was on a fixed budget and could only pay "set amount". But every bill I got never actually showed my pymt, but the balance would increase. And now, they sent me to collections!

This has been the absolute worse experience I could imagine. Even with the inconvenience of the treatment being stalled due to Aspen’s system. I was never offered any discount or percentage off and honestly I was very understanding at that time that things happen and systems go down however to get a bill when I didn’t even complete the entire treatment (I still had some periodontal stuff that I didn’t do) when I should be getting a refund/credit for the part do the treatment that I have not completed. This started over a year ago. The account was paid in full. Now they are billing me for services. It’s disappointing that this company sold me some dream, took my money and instead of giving me a refund for services not rendered, not offering any type of retribution for the delay on their part, they are billing me because they misplaced my implants and the placement don’t work and I have to see the doctor for something that was not done accurate.

This business in all 22 states needs to be investigated for: 1. Billing insurance and the patient for the same procedure. 2. Data breach that took almost a year to notify patients. Before you give them one cent, look them up online for complaints in FB and google. You can thank me later. If I could give a zero rating, I would.

Aspen Dental is a scam. In the months prior to my visit at Aspen Dental, I had to deal with colon cancer. Surgery, chemo, radiation...it was a 6-month journey and none of that has cost me out-of-pocket as much as Aspen Dental made me pay for two crowns and a cleaning. Stay far away from these crooks.

I would never suggest anyone to go to Aspen Dental. I have Medicare with the Aetna Advantage Plan. I was made to pay up front, I was also made to do the periodontal cleaning before they would do any work, insurance only covers basic cleaning, so the extra was totally out of pocket. Had some back teeth removed, two crowns, and a filling. It took four visits and everytime I was asked to put almost $1000 upfront before they would do anything. Went through all my insurance claims and they over billed me over $700. I called several times and could never talk to anyone who could help, went into the office physically twice and waited over an hour and finally just left. Reported them to the BBB and all of a sudden they refund me over $900. Two months later I get a bill from them, so I call and am told I have a $0 balance. Two weeks later I get a call that I owe over $1300, reported them to the BBB again, they told the BBB that the issue had been resolved.

Worst experience!! Don't even know where to start but for all who have been taken advantage of or had a horrible procedure experience as I did, please File a complaint with the State Board of Dentistry.

They make you pre-pay for services and make you pay for services covered by the insurance. I had my insurance on speaker phone telling the lady my service was covered and lady insisted that I had to pay out of pocket. Stay away from this place!

I visited Aspen Dental to explore the available options for receiving implant dentures. After careful consideration, I made the decision to purchase a full top denture and three implants for my bottom denture, at a total cost of $10,000. Unfortunately, after just over three years of use, my bottom denture broke into two pieces. Upon contacting the office where I obtained the denture, I was informed that the implants did not come with a warranty or money-back guarantee beyond 90 days, leaving me with limited options for repair or replacement.

If Aspen recommends full extractions, upper and lower, run, don't walk, to a legitimate dentist who does not make a profit from extracting all your teeth then providing you with full dentures. Specifically I am referring to the lowers, which were only problematic in the center front for me, not the entire lower plate. These lower dentures are extraordinarily difficult to chew with, and were not necessary. One entire side for me was previously a permanent bridge which was very expensive and unnecessarily removed.

I am writing a review because my Dentures still doesn't fix. I've seen 4 different dentists there, still not satisfied. I have tried time and time again to wear them. I would like a refund, my Anniversary's coming up. So unhappy.

Aspen Dental Review - 15 May 2024 - The Dentist (Dr **) was very nice and helpful. The Operations Manager (Peter) was very rude. In his explanation of why I need to prepay for cleaning he said he previously owned a couple of businesses and it is how he does business, if I didn’t like it that I could go somewhere else. I had my card out ready to prepay until he said this. I don’t prepay for a meal when I order. I do understand prepaying for crowns or work that requires a prep visit (or pay at the time of the prep work).

Hello. My insurance company would not cover my emergency visit and was charged for that visit, I informed them I would make monthly payments. I'm on a fix income of $820 per month. I start sending them 5 dollars per month for the last two months. Now they sent my bill to collections.... I thought as long as I was making payments it couldn't go into collections.

They have unethical billing practices, they overcharge and talk you into financing the amount that the insurance company won't pay. They say that the price of the work that is being done isn't covered completely under the insurance and you will need to pay the balance. When I didn't have all the work done they were supposed to let American First Financial know to remove the cost, they never did. They accepted the insurance payment and the balance I was left with according to the explanation of benefits was much less than I was told I needed to finance. I can't get them to refund the money to the finance company and when I called to complain to the finance company I was told they couldn't help me until Aspen refunded them and they refused to do anything else. They are still charging me monthly for money I don't owe.

Went to the Hilliard office for a basic cleaning and told they had no hygienist AFTER they took me to the back and had me in a chair. Later I went to the Delaware office for the same basic cleaning I didn't get at the last office and they actually tried to up charge me to a $2000 undiscussed specialized cleaning that I never talked about with any dentist! She turned the computer monitor towards me and started explaining everything. What receptionist does that? When I declined she literally laughed at me and told me I could go right back to the Hilliard office. Rude snotty staff in both offices. Then they have the nerve to try to charge me twice for a procedure I never even had. They should all be closed down. I might even report to the BBB. I have never seen a place like that!

This has to be the worst dental company I’ve ever visited. I prepaid for a procedure and it has been over a month and they still haven’t put forth an effort to perform the procedure. I have been calling for the past week to get a refund and they are giving every excuse in the books why they can’t give a full refund. I have called and requested to speak to the manager on 4 separate occasions and can never get the return call from the manager as promised. This is so crazy and unacceptable. Please beware of this company. I see why there are so many bad reviews.

I am so dissatisfied with the customer service information anything involving my payment fee. Besides the dental work so far that’s not bad and they actually do great work but not the front desk service. I am a person that likes to be prepared and organized which means I don’t like random changes or unexpected news, for example I was informed I had to pay 162$ for a root canal and now I am told 271$? Why because I just received a call one day before that I am doing crown prep with the root canal. Did I agree to do this all in one day? No. I agreed to do 1 filling and root canal and the crown prep another day. They should be aware of what they are doing.. Should a customer feel rushed? Should a customer that’s paying be commanded to do this or should they be given an option, I think so too. p

I had temporary and a partial. I love them. But the final teeth are over 3 grand. I will get mine at my dentist for half that price. They need to reduce their price on order to match their advertising saying affordable!!!!!

I've had my teeth a little over 2 months and they broke that first weekend and now eating some nuts and a back one broke off. They sent me a bill for a repair after they said it was free of charge being all the issues I had already had. And now another tooth has broke completely off from the denture. I had a pair from Affordable Dentures that wasn't this expensive and lasted for 10 years with no breakage or anything. Plus had, don't know how appeared after the first visit a yeast in my mouth. Still having some mouth issues so I could very well be allergic to something they make theirs with I don't know. Very disappointed at this point.

You go there to get your teeth fixed. Oh no but before this they con you into a free xray. Then it's a consultation about how bad your teeth are. After it's price on what needs to be fixed. In my case was $7000.00. I regretted going. I just needed a chipped tooth fixed. Don't waste your time.