Aspen Dental Reviews

I was looking online for a place to get a new set of lower dentures and came across Aspen Dental as for 299.00 one arch. New and existing patients. Usually when I’ve went elsewhere they have a price list in the waiting room. I asked for one and secretary said they’ll discuss after I see doctor. So I sit in exam room 2 hours to only find out they wanted 1,200 for the no frills set. Thank goodness I had my service dog because I was so pissed off. Went across the way to Affordable Dentures and got a beautiful no frills set for 375.00. Never step foot in Aspen.

I have had 2 bad experiences with this office. The receptionist was very rude. Never said good morning and then after I signed in she said, "That will be 230 dollars." I replied, "For a cleaning." She said insurance was not covering it. I knew my insurance would cover 100 percent every 6 months. Then she looked again and said I had to wait 1 more day. I said your office is the one who scheduled my appointment after I left last time. She said they didn’t have insurance guidelines when scheduled. Seriously. That’s ridiculous, but she was quick to want to charge me without researching. I had to ask. Very unprofessional. Needless to say I will not go back or recommend the Dickson office to anyone.

I just let you know, read very well every single paper from Poinciana Aspen Dental, they are very nice people but they're not transparent, they told me you won't have any co payments. and after they charged to the insurance they send me a bill for $308 out of my pocket and they never finished my dentures work.

The worst dental billing experience I have had in my 57 years. They over charged me for service outside the plan I had by a $1000. After I made a few payments, I still owed over a $1000. The Owings Mills office manager did not response to several office calls. I will never go back to Aspen Dental.

Aspen Dental is nothing more than a place to take your money. I went twice and still didn't get my teeth cleaned. They said I might have three cavities. I am 52 years old and have never had a single cavity. They wanted to give me some oral antibiotics and shoot antibiotics into my gums. I went from a $60 cleaning to over $2K. Needless to say, I switched dentists, and the new dentist did not find any of the issues that Aspen said I had. Aspen also refused to send my x-rays to the new dentist. I would give them zero stars if that was an option.

I had to cancel an appointment right after I booked it. They said that I would get my money back. It’s been 4 weeks and after calling and calling. They said that they put my refund in yesterday. Makes zero sense. Don’t come here.

This was my first and last visit. Went for a tooth cleaning. My ins provides two free cleanings per year. They tell me I'm scheduled for a scaling and owed them $350. Told them I only wanted a free tooth cleaning. She insisted on the scaling. I walked out! Money making schemers!! Should have believed the overwhelmingly negative reviews and avoided this horrible place- Aspen Dental. Avoid this place!!!!

I was told after a cleaning that I did not owe anything after a free first visit promo deal and insurance coverage. One year later I received a bill in the mail! One year!!!! When I called to question it they tried to blame the insurance company, but then admitted that they (Aspen) were behind on their billing. I asked why I had to pay when initially told I didn’t owe anything and they said I was only given an estimate and the bill ended up being more. I wish I was told I was just given an estimate from the beginning! I feel lied to! Will not be back.

These dentist office managers get bonuses on selling the most expensive products and selling their financial credit cards backed by big companies like GE dental care in this country is ridiculous. They can start charging interest up to 29% before you even leave their office. The poor can’t get a job if they have bad teeth. Nobody is regulating them. Do not go here. They will take advantage of the vulnerable putting money in the pocket of investors who only care about the money not you. You cannot trust these companies that they are doing the right things. If they have integrity the bigger they are the more money they need to make to keep it going. They do not care about you and dentist you support. This need to be called out.

I would NOT refer anyone to go to Aspen Dental in CRESTWOOD IL. If, you are looking for great customer service, it's NOT THERE. The front desk receptionist Alexis appears to be nice but isn't. I had to call corporate 3 times and the office manager hasn't called me back yet. I just called the office again for the office manager and the hygienist Nicole. Alexis put me on hold for 10 mins. Never came back to the phone. Somehow the phone call was disconnected. Someone called me back and said she was the "assistant manager". The point is no one cares about the customer... Care for the customers always starts at the front desk & ends with the manager... and everyone in-between. Please don't waste your time at the Crestwood Clinic.

I was switching dentists and chose Aspen Dental. At 1st and only appointment, they wanted to do many X-rays. I told them I just had complete xrays six mos ago, and my insurance would not cover these again. Aspen Dental said (two different people said this!) "The X-rays are free, we like to take our own x-rays". I believed them. I was only there for my bi-annual cleaning. They refused to do anything except a deep gum cleaning! I declined this $500 cleaning. I received a bill for $156.00. THE DENTIST NEVER EVEN LOOKED IN MY MOUTH! Wow. Just stay away from this place!

If I could give a zero, I would. I scheduled an appointment in a Saturday in Owings Mills. Because they let me schedule one today on their website. I showed up and no one was here. The door is locked, I can’t get in touch with anyone and I got no notice of an appointment cancellation. I will never try to schedule an appointment with Aspen dental, waste of my time.

I visited the Sandusky location to have a tooth extracted that had been causing me pain due to a long-standing hole. After receiving x-rays, the dentist informed me that my tooth was infected and prescribed antibiotics. I was then directed to wait for the finance manager, Andrew, for payment details. The cost was quoted at $290, which I attempted to finance, however, their application process was unsuccessful (apparently, $290 was deemed too low). I was not provided with any further information until my next visit.

Horrible, overcharged, refused refund, reported incident to my credit card company and filed a BBB complaint. Rude staff, unprofessional, false advertisement, and FRAUD. The office manager literally lied about the price point. Stay away!!!

Stay away! Go to Affordable dentures and implants instead! This place is a joke and very unprofessional! Don’t waste your money or your time… Being in the fact that both of those are extremely important to people don’t waste it on Aspen dental

This practice is a joke. I was told I had 8 cavities and that all my wisdom teeth needed to be removed. I got a 2nd opinion, had one minor cavity and NOTHING wrong with my wisdom teeth. Aspen was going to charge over $5000 for the oral surgeon. DO NOT GO TO ASPEN DENTAL! Also, I received multiple texts, emails and phone calls reminding me about my appointment and on the day of it was canceled.

They told me three times they were a participant dental with my insurance, however they send me a bill for 197.00. They charge 252.00 for only exam and x-ray. This is ridiculous. This is the worst dental office I went. They told me and my husband that we had a bad infection in the gums, they want to charge us 4,000 dollars, we consulted 2 more dentist and both said that our gums are perfectly find. This dentist work for money, not for the patient's need.

It's all smoke and mirrors until they get your money. It's a dentistry mill and not personal at all. They don't answer the phone or put you on forever hold, then their automated system takes over and hangs up on you. I got the Motto Clear Aligners and they were supposed to order me a new retainer because mine broke. That was over 6 weeks ago now and when I did chat with someone, they gave me a song and dance routine about their phone system being screwy, then it was the lady who orders it was out, etc. Try to contact their headquarters doesn't work either. You are diverted back to the local office. Better to find a local independent dentist than to work with them.

2 stars because I am a reasonable person, the service was great, I came in needing to remove my wisdom tooth and was able to get the service done within the same day. At the time I was waiting for my insurance and paid out pocket but was assured they would still be able to submit the claim to my insurance. This service was 1/26 it’s now 6/24 and the claim hasn’t even been processed by my insurance. The dental office did not submit the claim the first time, so in March I had to call them because my insurance claimed they never received the claim. When they finally put the claim through my insurance informed me they had sent Aspen Dental a letter letting them know that the providers information did not match and they needed to update it in their records but have not heard back.

Well it started off good then my last payment was made and was sent home with a set of dentures that was way too large for my mouth. I was told by the dentist that I should take them home and wear them and come back and let him know where the problem was. I said even though they're way too big for my mouth he said yes. I go home. I try wearing the teeth. Of course they are way too big for my mouth. This is the third set of teeth I've had so I should know. I tried showing them a set of teeth that I had that work perfect except for I broke the bottom plate. They looked at them and did nothing to make the new ones even close to those so I called to make an appointment and the girl said she would have to talk to the dentist first and then call me back and I waited for a week nobody called back. I assumed they were busy so I called back my second time. Left another message.

I went to Aspen Dental because I hadn’t been to the dentist in a year and I had moved to a new area. I had no cavities before, like none. They inspected my teeth and determined I had deep “pocket” problems that would require a deep cleaning and other extensive dental work to the tune of $2,800. I said I’ll have to think about it and their tone turned very threatening about how I was going to lose all my teeth by waiting. Please note that I only went in for a cleaning. I had no pain in my mouth and no troubles. I found a local dentist and went to see him and was told that my gums looked great. I had no cavities, and I certainly didn’t need a deep cleaning. All my “pockets” were fine. This place is a total scam.

The Dr hit a nerve in my face causing my ear to go numb. She couldn’t give me enough numbing medicine to numb me to pull teeth, so she apparently got mad and walked out without saying a word to me. The dental assistant offered for me to get put to sleep to have them pulled, which I agreed (only because it’s a different dr and after the way, Dr ** walked away from me I don’t want to see her again.) Now my appointment is today and they never called me to reschedule, I called them to confirm my so and they said, "Oh we will have to reschedule, the doctor won’t be here." Keep in mind this doctor is only in office once a month! I already paid them almost 3000 dollars out of pocket, let alone what my insurance paid them, for a cleaning, no teeth pulling and now rescheduling surgery. I am going to get my money back and go elsewhere!

It was a horrible visit. From the very get go it has been a terrible dental office. From my first consultation for wisdom teeth to the removal nothing but disappointment. From my first visit they didn’t even call me by my first name, no. Instead BY MY middle name. They called my middle name 3 times before they actually decided to say my first name. They never gave me any papers after my consultation so I had to look everything up. Then the day of my wisdom teeth GUESS WHAT never even got a post OP form. I have to trust Google more than my own dentist to see if I’m able to brush my teeth. Horrible service and horrible company.

My son needed dental surgery so I contacted Aspen Dental. From a call center they scheduled us in Paducah Ky, 1 and 1/2 hours away from home. The woman at the front counter in Paducah was unbelievably rude and snippy. Not once but all 4 times I had to deal with her. During in person appointments, it was very noticeable in the waiting room any one of color or appearing of a lower financial status she treated this way. Everyone else there was pleasant and professional. I have 2 other children needing oral surgery, I will likely drive a further distance to another Dental Office to avoid dealing with her or seeing how she treats other people. I would not recommend the Paducah office.

My Visit was the worse ever, they treated a senior as I did not matter to them. I had several broken teeth with exposed roots and infection in my jaw in a lot of pain. After a hour being there I received a very hard sell on implants, I said many times I could not afford them. That did not stop the push for them. When I tried to get anything done the dentist says get a full physico, get a second opinion al and blood work before he would do anything. He ended up ushering me out the door. He said go get a second opinion somewhere else. Received nothing from them. He wouldn't even give me a estimate. Now weeks later they sent me a bill as a insult to the poor treatment. Guess we are going to court. Never been treated so poorly.

Do not go here if you need dental work. From the moment I walked in they tried to hard sell me all kinds of services everything but what I came in for. I needed a tooth pulled. Instead they tried to sell me $15,000 worth of their services.

Horrible place. Had a consult as my first appointment in February, after finishing the consult, they sent me to the appt lady to schedule cleaning. No appointments until November. WHAT? Why bother with consult if you can't see a patient for 9 months? These people should close shop, they don't know how to run a business.

I went to Aspen Dental for dental cleaning and was overbilled and had to pay out of pocket to cover what my insurance supposed to cover. Requested a refund and got nowhere. Poor customer service and very rude people. I found out they have a history of overbilling, be careful how much you pay before you check with your insurance.

Aspen Dental has incompetent office managers. I was going through an extraction, implant process after a deep cleaning. We paid the price because they were the only dentist that took my insurance that was ending soon. Paid half then the other half before my crown was to be installed on my crown install appointment they had tacked on an extra charge, I asked for what and received 3 different answers. Also, one service was to be charged to new insurance and still had old insurance listed with pending for insurance payment. I asked, "Why does this state my old insurance, not the new?" The answer was it's the same company. I knew I was talking to an incompetent person.

HORRIBLE - scheduled cleaning for my daughter & they didn't have time to do it, wanted a second appointment. They only do x-rays on the first visit & want to bill your insurance twice. No communication that the cleaning I scheduled on the phone with them was not for a cleaning! If I could give a zero, I would... Go to a real dentist office!

If I could give Aspen Dental 0 stars, I would! Everything about this place is a scam. No one knows what they're doing and you'll end up paying for their ineptitude in the end. I went it for a typical cleaning because my previous dentist retired. I had to go two separate times for a cleaning, which is ridiculous by itself. I never received a bill and then 7 months later I got a bill for my cleaning which I shouldn't have gotten a bill for because my yearly cleaning is covered by my insurance. They claimed it's not covered and I owe them $400. I'm glad I didn't have anything else done. It was clear that every single person I interacted with did not know what they were doing. AVOID THIS PLACE AT ALL COSTS!!

I needed tooth work for a total knee replacement. They screwed up my first set partials. I told them I was on a fixed budget and could only pay "set amount". But every bill I got never actually showed my pymt, but the balance would increase. And now, they sent me to collections!

This has been the absolute worse experience I could imagine. Even with the inconvenience of the treatment being stalled due to Aspen’s system. I was never offered any discount or percentage off and honestly I was very understanding at that time that things happen and systems go down however to get a bill when I didn’t even complete the entire treatment (I still had some periodontal stuff that I didn’t do) when I should be getting a refund/credit for the part do the treatment that I have not completed. This started over a year ago. The account was paid in full. Now they are billing me for services. It’s disappointing that this company sold me some dream, took my money and instead of giving me a refund for services not rendered, not offering any type of retribution for the delay on their part, they are billing me because they misplaced my implants and the placement don’t work and I have to see the doctor for something that was not done accurate.

This business in all 22 states needs to be investigated for: 1. Billing insurance and the patient for the same procedure. 2. Data breach that took almost a year to notify patients. Before you give them one cent, look them up online for complaints in FB and google. You can thank me later. If I could give a zero rating, I would.

Aspen Dental is a scam. In the months prior to my visit at Aspen Dental, I had to deal with colon cancer. Surgery, chemo, radiation...it was a 6-month journey and none of that has cost me out-of-pocket as much as Aspen Dental made me pay for two crowns and a cleaning. Stay far away from these crooks.

I would never suggest anyone to go to Aspen Dental. I have Medicare with the Aetna Advantage Plan. I was made to pay up front, I was also made to do the periodontal cleaning before they would do any work, insurance only covers basic cleaning, so the extra was totally out of pocket. Had some back teeth removed, two crowns, and a filling. It took four visits and everytime I was asked to put almost $1000 upfront before they would do anything. Went through all my insurance claims and they over billed me over $700. I called several times and could never talk to anyone who could help, went into the office physically twice and waited over an hour and finally just left. Reported them to the BBB and all of a sudden they refund me over $900. Two months later I get a bill from them, so I call and am told I have a $0 balance. Two weeks later I get a call that I owe over $1300, reported them to the BBB again, they told the BBB that the issue had been resolved.

Worst experience!! Don't even know where to start but for all who have been taken advantage of or had a horrible procedure experience as I did, please File a complaint with the State Board of Dentistry.

They make you pre-pay for services and make you pay for services covered by the insurance. I had my insurance on speaker phone telling the lady my service was covered and lady insisted that I had to pay out of pocket. Stay away from this place!

I visited Aspen Dental to explore the available options for receiving implant dentures. After careful consideration, I made the decision to purchase a full top denture and three implants for my bottom denture, at a total cost of $10,000. Unfortunately, after just over three years of use, my bottom denture broke into two pieces. Upon contacting the office where I obtained the denture, I was informed that the implants did not come with a warranty or money-back guarantee beyond 90 days, leaving me with limited options for repair or replacement.

If Aspen recommends full extractions, upper and lower, run, don't walk, to a legitimate dentist who does not make a profit from extracting all your teeth then providing you with full dentures. Specifically I am referring to the lowers, which were only problematic in the center front for me, not the entire lower plate. These lower dentures are extraordinarily difficult to chew with, and were not necessary. One entire side for me was previously a permanent bridge which was very expensive and unnecessarily removed.

I am writing a review because my Dentures still doesn't fix. I've seen 4 different dentists there, still not satisfied. I have tried time and time again to wear them. I would like a refund, my Anniversary's coming up. So unhappy.

Aspen Dental Review - 15 May 2024 - The Dentist (Dr **) was very nice and helpful. The Operations Manager (Peter) was very rude. In his explanation of why I need to prepay for cleaning he said he previously owned a couple of businesses and it is how he does business, if I didn’t like it that I could go somewhere else. I had my card out ready to prepay until he said this. I don’t prepay for a meal when I order. I do understand prepaying for crowns or work that requires a prep visit (or pay at the time of the prep work).

Hello. My insurance company would not cover my emergency visit and was charged for that visit, I informed them I would make monthly payments. I'm on a fix income of $820 per month. I start sending them 5 dollars per month for the last two months. Now they sent my bill to collections.... I thought as long as I was making payments it couldn't go into collections.

They have unethical billing practices, they overcharge and talk you into financing the amount that the insurance company won't pay. They say that the price of the work that is being done isn't covered completely under the insurance and you will need to pay the balance. When I didn't have all the work done they were supposed to let American First Financial know to remove the cost, they never did. They accepted the insurance payment and the balance I was left with according to the explanation of benefits was much less than I was told I needed to finance. I can't get them to refund the money to the finance company and when I called to complain to the finance company I was told they couldn't help me until Aspen refunded them and they refused to do anything else. They are still charging me monthly for money I don't owe.

Went to the Hilliard office for a basic cleaning and told they had no hygienist AFTER they took me to the back and had me in a chair. Later I went to the Delaware office for the same basic cleaning I didn't get at the last office and they actually tried to up charge me to a $2000 undiscussed specialized cleaning that I never talked about with any dentist! She turned the computer monitor towards me and started explaining everything. What receptionist does that? When I declined she literally laughed at me and told me I could go right back to the Hilliard office. Rude snotty staff in both offices. Then they have the nerve to try to charge me twice for a procedure I never even had. They should all be closed down. I might even report to the BBB. I have never seen a place like that!

This has to be the worst dental company I’ve ever visited. I prepaid for a procedure and it has been over a month and they still haven’t put forth an effort to perform the procedure. I have been calling for the past week to get a refund and they are giving every excuse in the books why they can’t give a full refund. I have called and requested to speak to the manager on 4 separate occasions and can never get the return call from the manager as promised. This is so crazy and unacceptable. Please beware of this company. I see why there are so many bad reviews.

I am so dissatisfied with the customer service information anything involving my payment fee. Besides the dental work so far that’s not bad and they actually do great work but not the front desk service. I am a person that likes to be prepared and organized which means I don’t like random changes or unexpected news, for example I was informed I had to pay 162$ for a root canal and now I am told 271$? Why because I just received a call one day before that I am doing crown prep with the root canal. Did I agree to do this all in one day? No. I agreed to do 1 filling and root canal and the crown prep another day. They should be aware of what they are doing.. Should a customer feel rushed? Should a customer that’s paying be commanded to do this or should they be given an option, I think so too. p

I had temporary and a partial. I love them. But the final teeth are over 3 grand. I will get mine at my dentist for half that price. They need to reduce their price on order to match their advertising saying affordable!!!!!

I've had my teeth a little over 2 months and they broke that first weekend and now eating some nuts and a back one broke off. They sent me a bill for a repair after they said it was free of charge being all the issues I had already had. And now another tooth has broke completely off from the denture. I had a pair from Affordable Dentures that wasn't this expensive and lasted for 10 years with no breakage or anything. Plus had, don't know how appeared after the first visit a yeast in my mouth. Still having some mouth issues so I could very well be allergic to something they make theirs with I don't know. Very disappointed at this point.

You go there to get your teeth fixed. Oh no but before this they con you into a free xray. Then it's a consultation about how bad your teeth are. After it's price on what needs to be fixed. In my case was $7000.00. I regretted going. I just needed a chipped tooth fixed. Don't waste your time.

I went to this place in Woodbridge NJ for a first time for clean up and preventive treatment, were very surprised when they didn't do any but to add extra deeper cleaning not covered by insurance just to bill more, over $1600 treatment with $500 out of pocket, they refused any preventive care, ended up leaving and going back to previous dentist, DO NOT RECOMMEND THIS PLACE, they add extra unnecessary charges just to make their budget.

My wife and I went to Aspen Dental Lehigh Acres office recently first time. They got all X-rays since we are a new customer. We waited long time before we get in. Then waited again inside quite a long time. They asked my wife to move another office inside three times while waiting. We wanted to schedule for normal cleaning that our insurance pay 100% on normal cleaning. They rejected to do that and forced us to do DEEP CLEANING instead that they will make more than $3,000 from insurance and we have to pay $656 each. After that each visit they asked for $154 in every four months for deep cleaning. I DO NOT RECOMMEND ASPEN DENTAL to anyone AT ALL. Stay AWAY from ASPEN DENTAL!!!!

Have gotten 3 sets of dentures at Aspen, but this will be my last! These new ones look nothing like the “top of the line” ones I got 6 years ago and after 3 or 4 trips back for adjustments, I’ve just about given up on them. New ones are much bulkier, thicker and heavier than the others. The teeth look fine, but the fit is terrible. Asked if the lab possibly made the wrong type and was blown off. No one would even look at the 2 sets to compare them. For $2200, I expected better.

I went to Aspen Dental in Plant City for my dentures and I was really impressed. Everyone I spoke with including the doctors were very helpful with a very good attitude. The whole process from start to finish was very pleasant and I have a new smile that i am satisfied with. I would recommend it to anyone.

Went in for a broken tooth. After being told I might not get it taken care of today had a large dentist jump up screaming at me and waving his hands because I asked if they would pull my tooth. Twice.

When I went for my first visit, was expecting a cleaning and exam, all they did was take xrays. Left me sitting there for an hour, finally the dentist came in, telling me I needed a lot of dental work and a $1500 deep cleaning that was not covered by my insurance. Now I have Medicaid, what makes them think I could afford that. Btw, no one even looked in my mouth. I wanted a second opinion, they wouldn’t even send my X-rays the the other office. My teeth were fine and I need none of the other stuff Aspen said I did. Total fraud.

My husband received dentures from this establishment and when we first initially did this they informed us that there would be a lifetime warranty on alignments and fittings. So fast forward a couple of years later, he goes in to get an adjustment and they told him he would have to pay and possibly get new dentures. We were NEVER told this would be the case. They would not even readjust them without a fee. NEVER EVER go to this place. All they do is take your money.

First of all I would like to say I went to Aspen dental with high hopes of a great smile. That is not what I got. First of all a tooth needed to be pulled. When that tooth was pulled it was ripped all the way up my gum line. Very painful. That should have been my first clue of the kind of service I would receive. After the tooth was removed I needed a new upper partial made. I was going on vacation and was promised I would be very happy with the new partial before I left on my trip. What I received was a partial that was falling out of my mouth. I expressed my concerns. I was unheard and treated disrespectfully. Because it was a temporary partial they expected me to accept the substandard product. I was very unhappy with the way I was treated and I was not accepting their substandard work. They refused to make new partial and offered me a full refund within 2-5 business days, which I accepted.

BUYER/BEWARE. I am a very dissatisfied client patient. I purchased my dentures Jan. 2024. The reception was great however the craftsmanship was a disaster. I have made several trips back to the office for adjustment to no avail. The dentures are very uncomfortable (too heavy, thick. Too thin cuts into my gums, wrong color wear). The Doctors and are too busy trying to justify their textbook scenarios and not willing to listen to me explain my discomfort and the fact that they took away my smile. I have worn dentures for over 20 years and I can still wear them with comfort and dignity even though there is a tooth missing.

DO NOT GO TO ASPEN DENTAL!!!! I scheduled a routine cleaning with Aspen Dental since my regular dentist did not have any appointments until October. When I went to this facility it was a ghost town. I was confused why I didn't see any other cars in the parking lot or others getting cleanings. They told me they would first have to do a comprehensive exam and during that exam they informed me that I have periodontal disease. They informed me that I needed extensive treatment right away and pushed opening a credit card to cover the costly treatment. When I informed them I still wanted my routine cleaning they told me I wouldn't qualify since I wouldn't qualify for preventive cleanings. They went as far to tell me that if I did not get this treatment, my teeth would eventually fall out!!

After needing to find a dentist after my insurance changed I started to have issues with a tooth. We found Aspen Dental in the city we live. Made an appointment and had to wait a month to be seen. I went to my scheduled appointment to find they changed my appointment to a later date due to not confirming my appointment. I did confirm VIA text message, however the email confirmation would send me to an error message.

Lost a filling. My regular dentist was on vacation and could not see me till following week. Called Aspen Dental and told them the story and asked if they could do the filling today. They said yes and gave me a 9:30 appointment. They took me right in and I sat in the dental chair until 10:40. Dentist finally came in and took a 30-second look…” Yep, you need a filling” and walked out. Assistant came in 2 minutes later and told me they could not do the filling until next week. Total waste of time… awful experience. Charged me $158 for NOTHING!

After going through the entire process to just get my teeth cleaned, now they are NOT In Network and claimed my Insurance didn't cover ** for the gum issues. Called my Insurance company and They DO COVER ALL THE FEES BUT ONLY FOR IN NETWORK. Now I have to Start The Entire process Over. Be careful as I have my lawyer monitor the refund for the down payment. Smh.

I would give them 0 stars if possible. Insurance pays for routine cleaning, which my daughter never got. Instead they scared her into treatments for something she didn't need. Now I owe almost $300. She told them she wasn't comfortable having anything done that wasn't covered and the assistant told her that it'd be fine. It's fine alright because they have $300 in their pockets plus what insurance paid them. ABSOLUTE MONEY SCAM!

My bottom plate broke when I bit into a peanut butter and jelly sandwich so I called Aspen in Hutchinson Ks as that is where I had them made and ask if they could repair it. I was told yes and would need to come when they had a lab tech so we made an appointment for today. We made the hour drive and got there a few minutes early and checked in. No one looked at my broken plate and about twenty minutes I was called back to their sales room and the person had paper work out and said my dentures are three months out of warranty and it would be $1400 for a new plate. I said I knew they are out of warranty and I would pay to have them repaired and she said they would have to make a new denture. I was very upset that they would not look at the denture and see if it could be repaired but I did not make a scene. I just said no and walked away.

Went in for a tooth extraction and a deep cleaning. Their offices gave me an estimate, but never filed a pre-estimate with my insurance so I was never given the opportunity to know what would be covered in my procedure and what would not be covered. As a result, I am left with a bill for over $2000. Very shady. BEWARE the incompetence!!

They submitted the wrong amount to my insurance and keep asking me to pay for general checkup. My insurance cover 100%. I will not do business with them again. I tried to explain, set up 3 ways call with them and my insurance provider. They said they will submit the correct amount but nothing happens. Keep asking for money.

Their practice is predatory. A few months ago I had a chipped tooth that hurt. Aspen Dental in Schenectady NY fit me in right away. The Office Manager clearly stated they don't take any insurance. I later found out they accept many insurance plans except for Medicaid. It is clearly stated on their website. I have a Medicare Advantage plan. During the exam, they insisted I had severe periodontal disease in some areas of my mouth that never bothered me. In all these years, no other dentist has ever checked for this.

I stayed with the clinics in KY area for a while. Wait times were always long, but hours were convenient. The issue for me was billing and insurance problems. I somehow always had a bill. I always paid my balance after the appointment and made sure it was zero. I never saw the bill in my mailbox either or received phone calls. I would show up and they would say an x amount of money, my co-pay plus an outstanding balance. At first I shrugged it off until it became an every time I went in thing. They also Claim that they offer payment plans but when I ask about them, but some people I know that have tried to do a plan can never seem to get one going. Overall the place seems more concerned with money than their actual patients; I tell people to steer clear.

I scheduled an appointment with the Wentzville, MO location in the morning because I had a filling fall out and was in some pain. I scheduled during my lunch hour and got there about 10 minutes early to fill out paperwork. I did that and they said I was checked in. The staff disappeared and after sitting for 30 to 40 minutes with no one around, I went to stand at the front desk to say that I needed to leave because 40 minutes had went by and I needed to go back to work. Three people seen me standing at the front desk and not one asked if they could help me. After not getting anyone's attention, I just walked out the door. It has been hours since I left their office and no one has even tried to contact me. POOR CUSTOMER SERVICE. I also work in a medical office and would be appalled if the staff in my office did this to a patient.

I had a tooth break off at the gum line. It had a crown that was put in place 50 years ago. I went to the office in Middletown NY. They took X-rays and scheduled a cleaning that was supposed to be no charge since I was a new patient and had no dental insurance. They presented me with a list of costs to do a bridge which was going to cover five teeth due to previous crowns on adjacent teeth. The total cost presented was $11,068. I asked if they took Careington. This is a discount program I belong to. They went back over the costs and the final price for the five tooth bridge was $5,894. I agreed to this and they billed$3,536 to the credit card. After the extraction of the root and impressions they billed my credit card another$2,857.68. That is $500 more than the initial agreed price.

I couldn't give 0 stars or I would have. I had scheduled an appointment in the Creekside New Braunfels area because it is a bit of an emergency and I told them I've been sick and super dizzy. I had to take off work early so I could go to the appointment. As I was trying to call them because they sent an email while I was at work still and I read it, I could not get through easily because the menu sucks. Then as I was heading down the road I called and was told they canceled my appointment. Hello, is an emergency. Bad enough I have to go twice because they won't just take it out in the first visit like they use to, now you have to go through the hoops first. I wasn't going to reschedule with them. That's how you do business, really. All I want to do is go take ** on the door step, I'll never use y'all for anything ever. I was going to have all my work done there too. Not now.

I scheduled my first appointment with Aspen due to a dental emergency and apparently I called a call center and they scheduled me an appointment for the same day so when I got there 30 minutes later they proceeded to tell me they just rescheduled all appointments for that day because they had no doctor..ok so I got an appointment 2 days later, no big deal.

I made an appointment for a deep cleaning, but once I saw the price I declined (I ended up getting the same service done elsewhere for $1,200 less, after insurance paid their share). Aspen did not clean my teeth, but they continue to send me a bill just for walking in their office. No one will return my call. Very poorly managed organization.

The work done was satisfactory but the billing was not. Had to pay about 1/2 the cost of a crown upfront even though I have insurance. The insurance paid and I was supposed to get a refund of over $700. They want to keep $185 of my refund because I have an appointment at the end of next month. They want me to prepay for an appointment! No way in...

I purchased the best dentures Aspen offered with a 10 year guarantee, after the 1st time breaking I was given an appt the next day and again the 2nd time however on the 3rd-5th time my appts turned into 3 weeks waiting to get them repaired, finally they made a new set and sent me home with these torture devices and another 3 weeks for an appt to have them adjusted and then another 3 weeks to adjust them again with the result being that I've given up on this crackerjack dental ripoff, PLEASE if you're reading this Run. Don't walk away from these modern day dental school dropouts.

This is the worst dental office you can go to. They are unprofessional and don’t know what they’re doing at all. These incompetent so called dentists pulled my 2 front teeth that didn’t necessarily need to be pulled, gave me this huge ugly partial that doesn’t fit and doesn’t even go with my teeth then fired me as a patient because I was very unhappy with their rushed work. Y’all I look horrible, the partial doesn’t even lay on my gum line, I look like a fool. They’re not educated, they damaged my back tooth even more and told me because I moved after being in a chair for 3 hours from him breaking off my 2 front teeth he told me if you move you have to be IV sedated and referred out. By that time I lost my job because the medication they gave me for the procedures bout killed me and missed a week of work!

They lost any record of having visited their office. Finally they found my records and told me they had emailed my X-rays to the address I provided. I was told they never received the X-rays from Aspen. Tried again a couple days later and was put on hold so long I finally gave up. Eventually I got a hold of them and said they were sent to corporate to be sent to the address I requested. Found the corporate number and have been on hold for 45 minutes with a recording of "due to high call volume you may experience an extended wait" every 15 seconds. DO NOT USE ASPEN. WORST DENTAL/HEALTH EXPERIENCE OF MY LIFE!

My regular dentist was overwhelmed during covid and couldn't do any more cleanings so I went to Aspen Dental. As I was sitting in the waiting room, three different clients were arguing with the receptionist about being overcharged or their insurance didn't pay for their specific treatment. When I went back they took xrays, did an assessment of plaque, then rated me with 5s and 6s. The dentist came in for less than a minute and said I had a cracked tooth and needed a cap. They sent me to the person who does the billing and said the cleaning was $2000 and the cap was $2000. And they tried to set me up with a loan for $4300.00. I walked out and was lucky the hygiene company in town had an opening. The cleaning was $140 and xrays were $80. My plaques scores were 2s and 3s. There was no cracked tooth. I went back to my dentist and paid $65 for a checkup. Aspen Dental should be closed down.

I awoke with a toothache. My former dentists office is now part of a chain and they could not get me an appointment for weeks. I made the mistake of going to Aspen Dental in Springfield Oregon. Told them I had a toothache but all they could do was bring me in for an "exam". X-Rays were taken and then I had a visit from a hygienist and then an actual dentist. I asked about my toothache and she immediately says "We'll just pull the tooth that hurts". I immediately refused that treatment. Then they proceeded to give me a $15,000 "Treatment Plan". What a bunch of crap. I didn't visit them to get a "Treatment Plan". I visited them to get some treatment for a toothache.

If I could give them a 0 I would. This place is terrible. I recently added dental insurance to my Aetna medical plan and this place was listed as accepting my insurance. I called to make an appointment and should have been suspicious by how many available appointments they had as soon as next day. But I made an appointment and gave them my insurance over the phone. I got there and waited 35 minutes to be seen, then another half hour to take X-rays, then waited to see a hygienist and again to see the dentist. 2 Hours later my teeth were still not cleaned which is all I wanted done. They told me I had to wait for a consultation or they could call me to go over it. Or if I wanted to pay the $493 they would do it then and there (my insurance covered a cleaning, x rays and exam).

My dentist indicated that I had a loose tooth that needed to be extracted. He does not do extractions and suggested I use a dentist closer to home. I visited Aspen Dental in Kingston, NY to ask how to send my dentist's x-rays to Aspen. I was given an email address and my dentist sent the x-rays. Eight days later after calling and leaving several messages trying to schedule an appointment I finally received a call back. I was told one of the Aspen dentists would require his own x-rays at a cost of $350 and another $350 to extract the tooth. I had been quoted $500 to have it done in NYC! As far as I am concerned this business is a money grabbing scam!

I went in for an evaluation. Was talked into a $7,200 loan for complete reconstruction of my mouth. So Far I have had 3 appointments that were successful, that was last in January 2024. I had scheduled a cleaning 5 weeks after deep cleaning. Scheduled in March, then rescheduled in later March, now rescheduled to end of April, now April is being rescheduled. Staff is defensive, maybe because they're tired of the issues too? They put you on hold and leave you there so they don't have to hear how bad they suck. Do not do business with them, they lock you into a huge loan then don't perform the work. Oh, and if you miss a payment your credit is affected. This is a trap!

After stating a plan price and paying over $10000 Covington Aspen Dental added additional fees! First when inquired they state not paid by my dental plan! I called plan and the fee were paid by my dental plan! They tried to make excuses! My husband crown had to be recemented at another Aspen In Hammond due to their bad work! He was charged an additional fee on something that was covered by burst visit! On mine I paid ALL that was due them then I get additional fee NOT mentioned in original quote! This is shady to add fees for plan covered and paid by insurance and add fee for work that fails due to shoddy work! They overcharge and get excessive money from your dental plan! Wouldn’t recommend them AT all!

I received an estimate from them for treatment. Based on that estimate I proceeded with the treatment and paid the estimated amount in FULL, then 9 months later get a statement stating that I owe over 100% more than the estimate. In any other business this would put you out of business. DO NOT TRUST ASPEN DENTAL.

I would definitely have given them a 0 if that was possible. They charged me TWO years later for a dental exam and then on top of that I was double charged. I spent several attempts to call them and was either told by an automated message to call back or I got hung up on. This is one of the worst businesses I’ve ever had to deal with.

Aspen Dental is the WORST company I have ever dealt with in my 68 years on this planet. Aspen incorrectly charged my wife over $2,000 for work that was covered by her insurance and refuses to refund the money they incorrectly charged her for, even after 3 months of trying. Aspen's customer service representatives and district supervisors ROUTINELY make promises that they do not keep. If I had a dollar for every time I was told that I'd get a call back that same day and didn't, well, I'd have a lot of dollars.

WORSE SERVICE EVER!!!! I am DISGUSTED with your “free consultation” and when my husband CLEARLY has cracked a tooth, he needs a root canal and crown and THEN THE DISGUSTING DENTIST HAS ZITS/PUSS ON HIS ARMS & THEN puts my husband through rigorous tests that were completely unnecessary only to “fulfill the two-hour full FREE consultation.” I am disgusted that you did not offer him any pain relief with an injection, particularly since the nerve is clearly exposed! After 1.5 hours of continuous pain, you sent the hygienist in to have a consultation!?!? SCAM! SCAM! SCAM!!!

Middletown, NY, located in Orange Plaza. Very sketchy. Vicious front desk staff. Impossible to get straight answers and billing is a nightmare. Do not go for dentures to this place!! Mine broke after the 3 mos warranty and they charge a fortune to fix them by gluing them back together. I complained about these things so long... they don't fit. They hurt. They make my gums bleed. They put some gel in it to make it fit better? But it does not help, they are the worst fitting most painful things ever. After they broke a second time just by removing them to clean, I went to another Dentist who told me that they looked like temporary dentures. That is not what I was told nor what I paid for. Now we are trying to get in touch with them for the X rays they took and they will not even respond to the new dentist office. STAY AWAY. SAVE YOUR MONEY AND YOUR MOUTH.

I have been going to Aspen Dental for some time now & have has a very positive experience. Dr. ** & Dr. ** have been extremely helpful in getting my dental health back on track. Everyone there has been very kind & I appreciate everything they have done for me.

My daughter went in for wisdom teeth extraction surgery in Kernersville, NC. It took the surgeon sticking her 6 times to get her under. This process was traumatizing and bruised her arm. She requested her parents during the process and was denied. She went under scared. We were lied to and told the surgery went really great. Meanwhile she is screaming and crying hysterically from the event. She was wheeled out from the back door of the office, because they were trying to hide her. The surgeon left the office and didn’t even speak to us, we were told about the experience from his assistants. We were livid and this was completely unprofessional! Do Not Recommend.

On the whole, I'm satisfied with Aspen Dental. The only way they could improve is when a patient has an extraction, especially several at once, they should schedule an appointment within about a week for a recheck in case there's problems with the denture. I called today and now have to wait until Tuesday to get in. I'll be in pain all weekend. Not good.

My husband had a April 4 appointment @ 9:30 that I just made 2 days prior. When I got there they proceeded to tell us that there was no appointment. First they said we were there on the wrong day. I showed them the email confirming the appointment. Then they told me I was at the wrong Aspen Dental. I scrolled down and showed them I was at the right address. Then another one of their employees came up with a story that they had called us the day before to verify the appointment twice and we didn’t answer so they canceled. Except for the fact we checked our phones and they never called and never left a message! The treatment from them and the tone in which they spoke to us was unacceptable to say the least!

I went to Aspen Dental looking for inexpensive service to cover tooth extraction and possible implants or dentures. First day there, I found myself sitting in a chair with a person scrapping my teeth for about 20 minutes. This was part one, half my mouth. The other half I made an appointment for. The total cost for the 20 minutes was about $1,500. I was never told beforehand. I saw another dentist and he told me I didn't need that and didn't recommend any periodontal treatment. I called Aspen corporal for a refund and they keep referring me back to the office. This is a racket. They should be put out of business.

I made an appointment with Aspen dental in Clovis New Mexico. Upon arriving for my appointment, I was informed that there was no one there that could take my x-rays. I informed the person at the counter that I had driven 2 and a half hours to make my appointment, as well as missing a whole days work. The lady said I could make another appointment, that was my only option. I arrived at Aspen dental office expecting to have dental work completed. I left with a very negative impression of Aspen Dental on a whole. The office itself was clean and neat, The staff was helpful. However, not being able to provide the one service I requested, is inexcusable. They did try to contact me an hour before my appointment but by then I was almost to Clovis. Will not offer a positive review for this Aspen Dental office, I cannot speak for the other offices.

I went on for a tooth extraction and was informed I also required a deep cleaning. They stated my insurance didn't fully cover this and coerced me to take out a $2000 loan with their loan provider, before they would extract the painful tooth. I called my insurance to complain and found out everything is covered 100%. STUCK WITH A HIGH INTEREST LOAN I DIDN'T NEED. LIED TO.

I’ve been to 2 locations. The support staff in both were great, dentists were ok. Their customer support is horrible! Every time I’ve been there the billing has been messed up. I couldn’t reach customer service or the billing dept. Oh, and, in May & June 2020 the computers were down corporate wide for over a month! I hope I never have to go there again.

If you want to keep your teeth then run from this place! I was told last week that I had periodontal disease, bone loss, roots showing and would need a full mouth extraction. Went for a 2nd opinion today in Arlington and had xrays & CT scan. Zero signs of periodontal disease, 9mm of bone, no roots exposed and my teeth were completely healthy! The only issue found was inflammation around one tooth that the dental hygienist at Aspen shoved the metal prong into my gum. Nice try Aspen but you lost another customer and the $22,000 you tried to get me to spend on unnecessary treatment.

Aspen Dental was a great place, nice staff. But they have big issues with billing. Year later said I owe them $950.00. I paid in full every time I went to Aspen. Now I am in the middle of taking them to court.

I made an appt. It was 10:30 am on a Friday, by the time I was in the chair after xray it was almost 12:15 and still had to wait. After going over procedure of upper partial only, the cost was very high compared to my family dentist. The office mgr. Latoya said she will contact me after she gets insurance coverage. She contacts me with a price $1000 higher than quoted because she sent me figures for upper and lower (unorganized). After I told her only uppers she said she has to refigure it out and had me on hold almost 20 min till an office worker answered and said she had an emergency and will get back to me. I waited till afternoon of next day and called back since she never got back to me. When we spoke she said with my coverage may cost to extract 1 tooth is $156 after ins. I spoke with my ins co and they told me it should be $70 normal extraction and $130 for a surgical extraction so she did not tell the truth or is making up her own prices.

They said only owe one thing so we paid then came back on us for double that. Said we would get discount if we paid by certain date which we did, received bill today for the discount. They lie and just after money.

Do not go there, only went because my dentist out of town and was under my insurance policy. Went there for 2 teeth in pain. They claimed needed thorough cleaning and may need more service afterward. Pain $ 1500.00. Went back a month later still in pain and cleaned again. Still major pain. Go to my dentist and 2 cracked teeth, had 2 root canals to fix. Had 2 dentist look at bills, said charged for everything under the sun, but did not fix problem.

This place is becoming more than ridiculous! I've been wait almost 2 months for a bottom partial. It's been one excuse after another, well that's when they actually volunteer an explanation. The staff doesn't care and when you request someone with more experience they don't really have anyone. I'm going to try to reach out to corporate see if they can figure why I'm still waiting. All these 1 stars though I'm going to assume they could care less. But I will try anyways.

Aspen Dental should be put out of business! My husband started the process to get dentures a year ago. It has been a long year of struggling to get every appointment scheduled so a process that should have been completed in 6-8 months has now taken over a year. 6 months ago Aspen started trying to make his permanent dentures. First try looked like Mr. Ed's teeth (you know the talking horse) and the bite was misaligned. Dentist said do not worry about the bite.

Ok so in spite of all bad I have heard, I went. To make a long story short...I was there 3 hours, saw dentist 4 min, left in room..I decided enough I'm leaving..come to find out everyone left for lunch and locked me in!!!! There was one lady in back who unlocked door to let me out!!!! Terrible service..terrible place. Like a big scam. No, no. Don't go...Run away from there.

OMG! Two different locations = Same experience. Carelessness and total lack of concern/compassion. My guess is that it is not the "Dr's" practice/business; therefore, there is no effort to represent Aspen Dental. 1st time-Dr. cut my tooth. No acknowledgment on his part. No apology. Nurse told me outside what he did. Still no apology. She just told me what happened. I didn't feel it at that time, but once numbness wore off, Oh My!!!

During the initial visit I was asked for my driver's license so the receptionist could make a copy and I said that I will not give her permission for a copy so she typed my PERSONAL and PRIVATE license info into her computer then asked for my social security number and I said no, then she said that she needed it to bill my insurance company, which is not true. All she needed is my insurance card so I said no again and she then said that she would just bill me and I said that she will not get my Social Security number and that I would leave when she approved by saying OK and I left. I contacted Aspen Corporate and asked for all of my information to be removed from their files and they are refusing to work with me. My advise is DO NOT consider Aspen for any reason. Incident happened on 12/22/23.

I have had nothing but issues with this place. HOW can you speak to a patient on numerous occasions and never let them know they have a bill. I ONLY found out once I came for my appt. Then expected me to chnaged my other appt to accommodate them when I received no bill. To make it worse I could not give my banking information to pay the bill as I didn't have my card with me. HIGHLY PISSED is an understatement. Just got one issues corrected with the company just to see this. I told them I could run home and come back and they couldn't even allow me to do that without switching time as they know with getting brackets off you have 2 ortho appts. I am sick of the way the business ends works. HIGH POINT NC like the rest of my family I will not be returning.

I had a very bad experience with Aspen Dental in Avon Indiana. First appointment cancelled with noticing me, I rescheduled another appointment, show up on time, started process then got left on the chair for more than an hour waiting for the doctor while she was having a social conversation right in a area next to me. About an hour later the first person who started my visit came back around to check on me and I was told that the doctor will not be able to see me but I have to reschedule another appointment. Appointment was reschedule for 2 weeks later and got cancelled again without reaching out me to let me know.

This company engages in illegal billing activities. In March 2024, they sent me a bill 1.5 years after the cleaning procedure I had with them, backdated to October 2022. I called around, and found out that they had never submitted the bill to my insurance company for payment. What's more, the dentist they used for my procedure was not in-network with my insurance, despite Aspen being in-network. This is illegal in Oregon under the "No Surprises Act". The codes on the bill they sent me do not match the procedures I had done.

I have to wonder why these people are in business, they are complete idiots and have no business handling customers. If you are in need of Dental Services do yourself a favor and move on to another Dental office because these people are complete idiots. Just look at their ratings because mine are not the only ones that have been affected by their bad service and attitudes to the consumer. SHUT THEIR DOORS!!!!

Tulsa Hills Location: At consultation appt on 12/11/2023 we asked to verify if we were in network or not. We really wanted to use them because of a familiar dentist that worked there. When we scheduled the consultation they were in network, then right before the appt, we checked again & their name didn't show up. So at the consultation that was free, we asked them to verify because we really wanted to use them. Stephanie said she would check & make sure because they were changing owners. After the consultation, they wanted to schedule an appt for a cleaning but I said, I didn't want to schedule if we weren't in network. They still didn't know but said we could schedule the appt & just cancel if we weren't.

I went in because my upper teeth were weak from abuse from an ex. They told me they could do bridge for the whole top. I asked if my teeth could handle it for a yes. I paid over 10000 after insurance to have one side fall out after 3 month. Then again And again the bridge broke my tooth. Then the the other side came out 3 times and finally broke my tooth off. Now I have to get dentures for the top because I spent my whole savings to get that done and cannot afford the 4 in 1 implant which I could of instead of the bridge..

If I could give this place a NEGATIVE 10, I would. What a JOKE. I HIGHLY RECOMMEND NOT GOING TO THIS horrific and poor excuse for a dentist!!! My daughter was there for 2 hours FOR NOTHING!! She had an emergency appointment and was SUPPOSED to have the tooth extracted, but NO, they did a FULL WORK UP. (And they THINK they are going to charge the insurance for a full exam and xrays - guess what...They WON'T, because we are filing a fraud claim if they do!)

Once again I'm trying not to let them convince me to get something that I don't want. Fourth time I've had new procedures written up. I don't want a big bulky thing in my mouth. I just want the four implants and a partial in the back. I don't know what's so hard about that. Bad enough the accident I got into and the trauma I went through and I know I'm going to pay 20 grand or more.

I received dental services in May 10, 2023. My dental insurance covered everything except for $330.00. I was going to pay cash, but I was talked into applying for their Care Credit Card and I got approved. I was told the 330.00 would be charged to card. I Received card with a $1,200.00 Credit balance. I was told that I would have to pay 30.00 a month for a year to pay off said $330.00 balance. I checked monthly after installing their app and there has always a 0.00 balance. I just figured that my insurance company ended up paying the entire bill.

I had dental work done there a year ago. I used my insurance and had to pay upfront what my insurance did not cover. I had to wait for them to call my insurance to find out what it covered. I was told my insurance would pay X amount and i would owe X amount. I paid the out of pocket amount and left with a receipt that had a zero balance due. Ten months later I get a bill for 800 dollars so I give them a call. They told me my insurance did not pay on my partial that I should call my insurance. My insurance informed that they did inquire about the partial and was told I had another month waiting period before the insurance would pay anything on the partials. Not only did they deceive me they did not even bother to file it on my insurance at all. That's proof enough of the deception right there. Seems from what I've read it happens a lot with them. I will not be returning to Aspen Dental. I won't deal with people that intentionally deceive me!

Do not use the one in greenbay. I have been complaining since day one that temp are too big. They will not listen. Told me I had to deal with it until I get my implants. I took out a loan. I'm being dismissed which I don't Appreciate. Again do not use Aspen Dental in greenbay Wisconsin.

I have had teeth issues for a long time. About 4yrs ago I got my lower teeth done with all on 4 implants. I went to a "dental mill" and did not love the experience- I paid around 22k. For my upper teeth I was scared and took my time but it was so expensive. I saw Aspen Dental commercials with the 30% discount and was very excited. I told them how much I spent for my lower teeth and they agreed it was a lot. I go to sit with the financing person who is all smiles, she says "you are going to be so happy". Then she produces a quote for 46k....What!!!! I asked if that was for my whole mouth because my lower teeth are already done....No. I ask about the discount...."You do not qualify." But you only have my name? Do I not get the discount because of my name?

I had 2 instances, over $2000 out of pocket and haven’t been able to keep the dentures in my mouth. I was told by the dentist I needed try harder. And even though they wouldn’t let me leave without paying in full they refused to help saying I owed the $345. Would not schedule an appointment. Money hungry, rip off artist.

My insurance was billed for a service I didn't have. It was for an X-ray and Marisol from the Roswell, NM office said she would fix it. As she laughed she stated that Medicare wouldn't pay for it anyway. That's funny because that office was paid $89.00 for the X-ray. I want this fixed so my insurance will pay for an X-ray I had at another office not related to Aspen Dental. This is cheating and I can't afford it!!!

They overcharge for procedures that are covered by insurance so you have to pay the difference. Told me had bad gums, needed all this extra stuff then went to another dentist and was told my gums are fine. Do not waste your time going there. They will rip you off

They ruin my credit. I always paid in cash for all my services. My payment was not posted and someone pocketed my cash payment at Allen Park office. Then they sent me to collections because they said I spoke with customer service not their office directly that did not post my cash payment. Which I did speak with them I only had their number. Don't go there. They will ruin your credit and are very rude. Not apologetic about actions.

I needed a simple back molar extraction. Some lady picked my gums until they bled, then tried to sell me a tooth cleaning. The dentist wanted to pull teeth with cavities, to make a bridge. I needed my tooth pulled. I'm in pain. Then they sent me to another room where they told me it would cost me $325.00 to pull it. I just walked out. False advertisement, lies, all the while listening to Christian music being played in the background. Wasted time and money driving down there. Seriously disappointed.

The worst experience imaginable. I’ve had several friends and family warn me about Aspen Dental, 4001 Denny Avenue, Pascagoula, MS, but nothing could have prepared me for the series of lies and corruption from the administrative staff to the dentist himself. I checked in early with two admin assistants who were immediately cold, unprofessional, aggressive, aloof, and snide. I completed the paperwork, and provided two forms of very good insurance, despite the lies of one admin assistant who ineptly (and unethically) played lawyer and falsely advised me on what the law required. I almost left immediately as I sensed a scam, and in hindsight should have left right away.

If I could give the minus 5 stars I would. DO NOT GO HERE!!! My first appointment was scheduled and I drove 65 miles from my rural home location to it. I got there and checked in. They had no record of it. The receptionist said I could reschedule. I told her I’d just driven 65 miles. She happened to find one for 30 minutes later. I waited 45. Took me back did X-rays, etc. Met dentist. Then was told my cleaning would have to be scheduled for another day as the dental hygienist was not there today! I rescheduled for about 2 weeks out. I went in for my cleaning and waited about an hour. I almost left but wanted my cleaning completed. Around 5:00 - club sing time apparently, she came out and hurriedly cleaned my teeth. Rough and sloppy. The worst cleaning I’ve ever had!!!

Up-sell pressure from the beginning, I needed to replace 13 year old dentures. I was given glossy hard card advertising, I chose the medium package (just over 3 grand), and was required to pay in advance (no insurance). On the day I paid the balance ($1,524.50 down, needing $1,500 to begin work beyond my "free" x-rays), I noted that the package purchased was for a new patient (total yank, soft liner-ed temps, then permanent), NOT simple replacements, and was reduced by $500. So far, so good. Bad fit had me return for an adjustment, which left the edges of the lower plate sharp, that cut my tongue up after eating a hamburger (first solid food for a while). No biggie, I have sandpaper. That set split across the pallet, lost a tooth in the upper, and 2 teeth in the lower, which I repaired (although the split pallet was fixed by them in the one year warranty period). I complained that way too many faults needed a redo, and they agreed.

I had a very bad toothache and I tried to make an appointment with these guys, they set an appointment for me I got Lyft. I got there, the office was closed!!! I called them they excused and send me to another location. It was closed also, I paid almost 40 & for lyft, I stayed in pain, and I lost my other appointments... I can not believe what they do with people... Maybe they are scam or something and try to pull all your information out.

Carol Stream, Il location. I went in for a quick checkup to get a surgery clearance. I just had dental work last year, and now, this dentist? Tells me I need two crowns replaced, and a zillion other things with an estimate of $30k. Who spends $30k for the dentist. I wish I would have read the reviews. Figured they were not great, but could do a common checkup. Nothing hurts. One tooth has been broken for at least 10 years with no problems. Now, he says it needs to be removed. The girl who did the x-rays was great, the rest of them, including the front desk, was unfriendly and worthless. Also I had to wait an hour past my appointment until I was seen. I already made another dentist appt with a REAL dentist.

I've been to an Aspen Dental three times now. The first time they overcharged me for some electric toothbrush they gave me by 200$ and then I got my teeth pulled and a partial made up, which after 3 weeks was so painful to wear I couldn't stop, so that was another 700$ I wasted with them. And now it's been 2 or 3 years I come back and they set me up for my appt over the phone and took my insurance information and just now I got told at my appt, they don't accept my insurance. Please don't waste your time with these scam artists unless you have absolutely no other choice.

We went with insurance for regular cleaning and without providing any explanation they took 18 x-rays and told patient need deep cleaning... but not today in 2 sitting... One time they will do upper teeth and 2nd time lower teeth... My insurance cover and price total I have to oah 250.... but this people quoted me 2500 around... Lots of good faces with smile but manager over there found so ill intent to trap innocents in big bills!! Shame on them.

I went there looking for an affordable solution. They took a look at my problem and gave me an estimate for the most expensive thing they had. I went there for dentures not being able to afford implants. They gave me a quote for $46,000. I tried to explain to them that I can’t afford dentures And they wouldn’t even listen. They just kept explaining the estimate they gave me. I went to another place and got an estimate for under 5000. I will not recommend this place to anyone. I’m upset that I had to give him one star. Please do your research before going to this place.

I wouldn't give Aspen Dental any stars. I wouldn't recommend them to anyone. I had an appointment with them. I gave them all my dental insurance. I asked if they had everything. They responded that everything was good. After my first appointment. To my surprise, I am told I owe 724.00. Which confused me. I asked, "Why that's your portion."

I had a horrible partial repair done. Either I have the wrong partials or someone messed up. I dropped my partials off on Monday morning, picked them up on Thursday. When I put them on they cut my gums and made me bleed and it felt like they are pushing my teeth forward then squeezed the right side of my gums so hard it gave me an instant headache. I can't even use them. I just had to get them repaired a few months ago I dropped them off that morning picked them up that afternoon and they were fine with the exception of a small lump on the outer side that wasn't there before.

Ok. Here’s the facts. 1. I want high quality dental care. 2. I made the mistake of NOT reading reviews. 3. I made appt. On a Fri., with Aspen Dental in St. Pete & they said come in Mon. @ 8:30. 4.I arrive on time on Monday, and they tell me it will be a LONG wait, (as in really LONG wait), that there are 4 or 5 people ahead of me. YUP. And you have got to be kidding me!

I had a appointment on the 29th, the next day they canceled it. I had to make another appointment for 2/1/24. Walked in and only one person in the dentist office, no dentist didn't even bother to come in. Don't bother with them, not worth going. I wouldn't even give them a star.

Aspen Dental in Lynchburg VA scheduled me a consultation with the oral surgeon on December 19, 2023 which I paid 137.00 put my POCKET, upon leaving I was told I would be SCHEDULED in January 2024 for procedure under sedation, this never happened. The financial lady AMBER said it was an error on their part because the schedule for January was full and I wasn't on it. How can Aspen just take my money and not follow up with a procedure date in January? Even amber saw all my info on the computer I was gone get set up with a payment plan. I'm so upset right now. They STOLE MY MONEY. THIS IS ILLEGAL. I will be seeking LEGAL COUNCIL.

Besides the fact my appointment was rescheduled 2 times.. let's start this nightmare! I told them I had a filling fall out and needed it replaced when I made the appointment, told them again when they confirmed the appointment and told them AGAIN today when I arrived! They had me there for 3 hours total and 2 1/2 before I ever spoke to the dentist. Panoramic x rays, 3-d xrays and individual mouth xrays. I was examined by 2 people before I ever laid eyes on the dentist..I thought, "Ok 1 set of x rays because I am a new patient." I get but 3 sets and all the other people poking around in my mouth for a filling replacement? Seemed a bit much!

Aspen Dental Lufkin, TX advertises Basic dentures at 434.00 per denture on their website. When I went in, they said the dentures would cost over 1,800.00. I told them they were advertised for 434.00 per denture. I was told that is the cost if you did not have insurance. I said it does not say that anywhere on your website. I still do not have dentures.

After insurance I was charged 17,000 for full implants, they said my upper bone was to weak so they could only do dentures and I’d get $6000 back. I only got 4900 back, the bottom implants are way too big for my mouth and no one answers the phone or messages. I was told I’d get an itemized statement and I never did.

3 extractions, 3 implants dental prevention, cleaning total 29,990.45. Tell me this is crazy. I'm still working on believing the amt they are trying to charge me. For 1 tooth removal and cleaning the amount is 4000 out of pocket 953 is that a joke.. Going to NYU medical or Westchester to get a second shot.

Please, Google Aspen Dental complaints and lawsuits before considering them for any service. I'm out 9 grand, no upper teeth and no denture. It's been three months. Refusing to refund any of the money. Any dental company is better.

After telling me I needed to have five teeth pulled and that they would make me a partial. They're billing department told me everything was covered under my insurance and I would not be billed for anything. So I told them to go ahead and do the work. My first partial that they made broke when I was eating a hamburger. They told me that I would have to come back after the first of the year when my insurance took effect to finish any other work that I need to be done. I have had several fillings fall out. They told me they would fix them for no charge so I went in twice to have that done.

In December 2023 I went for a scheduled cleaning at Aspen Dental, Portage, MI. My insurance, Humana, was supposed to cover this. I was charged for that instead, as Aspen claimed, at first, I had no insurance. They also charged me a large sum for treatment last May that, at the time, I was told was covered also. While in the office in Dec. I heard other patients complaining about also being charged for previous treatments. I called Humana & in a 3-way phone call with Aspen they came up with conflicting, ambiguous explanations for my charges. None of it made sense but they wormed their way out of it. Many of their staff have recently quit and even were all complaining about each other to patients. Very unprofessional. I will never go back there.

After 10+ years and 4 different locations and 4 different states throughout the country, Aspen Dental does not want my business anymore. They are great newly built offices and all staffed by very qualified professionals. These places are just tooth brokers, like buying a car, or a house. Buyers just need to do their homework before signing on. My history/dental records were lost or always very difficult to have transferred from one office to another. Which is useful to compare against the treatments they offer you against the treatment you really need. If you know how to deal when making purchases like this and are a tough negotiator, Aspen Dental is a great place.

Dear Aspen Dental Glastonbury,

I would give Aspen Dental 0 stars if I could. The dentist on staff came highly recommended by a friend. I just wish I would have done more research into Aspen Dental themselves before scheduling! At my consult appointment, a normal appointment ensued with x-rays, teeth checks, etc. At the end of the appointment I was brought to a desk where I received information on what type of work I was going to need and the cost. I was given a total, notified what my insurance would cover and then offered a finance plan for what the insurance wouldn't cover. As a person who has worked with medical insurance, I asked MULTIPLE times that all the work was cleared through my insurance and authorized and I was advised yes, no additional fees outside what they were showing me at that time would be assessed. I agreed to the plan, the total cost, and I scheduled my first of seven appointments. I went through with 2 of the 6 appointments.

I just came back from Aspen Dental in Ft Lauderdale. To say that I feel disappointed it's an understatement. I lost a crown and just wanted it cemented back as a temporary solution as I'm moving out of state. After 2 x-rays, Dr. Christina said she could not do anything but still charged me $158. REALLY? I come from a family of dentists and I KNOW there's always something that can be done to help a patient. I even told Dr. Christina what she could do, and said I'm aware that this is not a permanent solution. I just need something to chew normally while I find a new dentist in my new town... but she just smiled and said no. Unbelievable! Then the office manager just said sorry, she could not refund me even partially. These are the 2 most expensive x-rays of my life! Save your time and money. They're not professionals, but scammers.

Went in to look into getting dentures. I put a 2,000 dollar deposit down but after talking with my husband and learning of the total cost he wanted me to get a second opinion. I called the very next to cancel procedure and said I would need my deposit back. She agreed and said it would take 3 days to be returned. Well here we are 2 weeks later and no refund yet. I tried calling today and no one answered so I left a voicemail saying I needed to speak with someone about this matter and no one returned my call. I feel this is going to be a process. They picked up right away though when I called to book an appointment. Not happy at all.

Had an appt on 12/26/23 for cleaning after year has passed. I get there. No appt because they didn’t hear my voice to verify. I left cell # to call. No call...Get an email say appt is set. I probably be find someone else for service.

DO NOT GO TO ASPEN DENTAL IF YOU HAVE AN HMO!/ DECEPTIVE ADVERTISING! I write this to warn other people who have limited income/ are on a budget /on medicare with an HMO plan to not go to Aspen Dental if you have an HMO, to prevent what happened to me from happening to anyone else. They DO NOT ACCEPT HMOs and deceptively advertise that they 'accept most insurance plans' and 'try to keep costs low' which is patently false. I saw them advertise free x-rays, etc and being a disabled senior on a budget, went in for an exam hoping to get a good price for care. After my exam, because I needed a crown and deep cleaning which is expensive, I told them I wanted to look into my 2024 hmo coverage first before I make a decision on care, because I thought it covers cleanings and possibly more in Jan 2024...

BE HONEST!!!! On December 11, 2023, at approximately 5:30 PM I walked into The Aspen Dental office located on Merritt Boulevard in Dundalk Maryland. I was greeted by the receptionist. At this time I asked if the establishment took my insurance at which time I presented my insurance card to the woman. She proceeded to tell me that my insurance was accepted and promptly set up my appointment.

Had my last crown done 12-3-21. Well it broke off 12-6-23. Mind you I have paid this place over 11,000 dollars for dental work. Go back to get it fix. They say it’s going to cost me 1,642.00 to get it fixed, plus they are trying to say I have a outstanding balance which is a lie, I read where in Boston they had a lawsuit against Aspen Dental there, so it looks like we the people around here having so much trouble with them, need to do the same. I have never been the one to want to sue anybody but looks like they don’t care about me so why should I care about them.

We are leaving Aspen Dental. They are only concerned about billing you way over your insurance coverage. Our previous dentist was far more accommodating of our family. Even when I have very good insurance, I can't be seen until I pay upfront... And it's always A LOT!!

Aspen Dental Elizabeth City is the worst. I went to Aspen Dental to get my snap ons completed. They did nothing but give me excuses. First I had to provide a letter from Orthodontist of what was needed to finish the work. Big mistake. I wound up giving them 3 clearance letters. One letter sent from Orthodontist which they said they never received. They gave me a speech that it takes alot of time to order the parts. 30 days later..parts were still not ordered. They promised to call in 2 weeks...30 days later no call. Parts still not ordered. Keep in mind that I have only posts on my bottom gums. Because of this I have only been able to eat soft foods. I have lost nearly 15 pounds. They have no empathy. I had to start the process all over again. This is during Thanksgiving and Christmas. My health is still deteriorating.

Stay away from Aspen Dental. Very bad service especially the office manager. I went in for a scheduled cleaning and was told that I required a scaling before a cleaning. Cost around $1,000. Even with the $250 I had already paid for the cleaning. I felt like I had one minute to make up my mind. Hygienist hurried through procedure as fast as she could go so she get onto the next person. After scaling, I asked the office manager for a printout of what was done and he hurriedly gave me a printout that you need a decoder ring to figure out. Office manager was too busy to explain it to me. I strongly suspect they are billing insurance and charging me also. I do not trust them and will never go back.

I went into debt for thousands of dollars on a full set of dentures and they didn’t last a year before the front teeth fell off 3 times in a few months. A set that is supposed to last 7 to 10 years. I’ve been robbed! Their dentures are overpriced junk!

If I could give them a zero star review I would! They are awful! The girl up front told me she didn't need this from me!! I was just asking about a credit of $1,000.00 that they still have. She said she couldn't find it, that I must've gotten a refund. I told her no I did not. I asked for the manager and waited 20 minutes!! Just to have the rude condescending lady tell me she can't help me. She said they have a new system and it's not coming up with any credit. I asked for corporate number and she said there isn't one!! Of course, that was a lie! 2 seconds later I found it online attached to more terrible reviews like mine. DO NOT GO HERE!! The office staff is rude and incompetent!! They basically just stole my money!!!

The branch advertise Delta Dental as being accepted. We book our appointment and get there on time. Surprise! We do not accept Delta Dental. When told them that your website says you do. Yes, but not new customers. Why did you schedule us, then? We told you we have Delta Dental????

My bottom denture broke and I went to Aspen to get a new bottom denture. Wait time was way past appointment time. It has been six weeks and I still don't have the new denture. I was supposed to get it on 11/17/23. I had an appointment for 11:30 am. At 11:05 I received a phone call telling me they needed to reschedule the appointment. The reason was that the lab had not completed the denture. I was told that it would be Tuesday, 11/21/23 before it would be ready.

My denture is only a year and a half old, and I had gotten a small hairline crack from accidentally biting on a popcorn seed. I called several numbers in our area that advertise same day denture repair, and same day emergency denture repair; every number I called is routed to Aspen Dental. The call center was very helpful and said yes, they will repair the small crack I have in my denture regardless of where I got my denture, so I set up an appointment for the next day. Then a woman from the local office called me and I explained my situation and she said she didn't think they'd repair dentures that were not from them, but she'd call me back.

I have called this office repeatedly over the last week. Initially, I wanted to set an appointment for my cleaning and filling, but the lack of communication and hesitation to refund me for the services that were not completed, has caused me to sever business with this company and I am no longer interested in being a patient. Every time I have called, I have been met with an auto response that no one is available to take my call. I called twice 11/1, 3 times 11/3, once 11/6, and 6 times 11/7.

Terrible. Left Crying. A Bad Low Grade Dentistry Chain that gives Bad Service. Still upset. I have never had such a poor experience at the dentist in almost 50 years. Felt like I was in trouble. It felt like I was being Sold, Sold, Sold on items I didn't need and then were put on my bill - surprise! The dental hygienist was rude, disconnected and did not seem to want to be there. It hurt and he didn’t seem to care that he was hurting me during the exam. I felt embarrassed and asked that he not be part of my care in the future. I also did NOT understand that talking about waterpiks meant there would be a waterpik on my bill in 15 minutes for over $100.

Went to Dewitt Aspen dental on 11/08/2023. In 4 separate phone calls prior to apt., I made it clear I needed a tooth put back in an existing denture, and I would then discuss the details and cost of getting new dentures. When I was taken in back for appt. the technician immediately wanted to take a complete set of x-rays. I questioned what would be the reason for x-rays when I needed a repair on a removable denture. Technician responded 'that's our procedure'. I tried to explain that an x-ray would have no bearing on a denture repair but technician insisted I needed an x-ray first. I explained that I was unwilling to pay for an x-ray that had nothing to do with a denture repair and was told that they refused to help me unless I followed their rules. An obvious SCAM to get money in case you didn't go through with their treatment plan. And don't bother with Aspen Customer service. All they wanted to do was recommend another Aspen office.

Buyer beware. Their basic dentures are very poor quality and overpriced plus it may not last very long. Find a different dental clinic. I ended up getting a much better quality product from another competitor for a lot less only after spending more at Aspen. If they seem overly friendly, it’s part of what’s required to sell a poor product for a higher price.

I have had all of my important dental care at the Onalaska, WI office for more than a dozen years. All of my important care has been by Dr. **. She has always done excellent work and I have saved thousands of dollars. I know this to be true as I paid a considerable amount of money to get estimates from other dentists.

This company is a ** show. Overpriced services stick consumers with thousands owed above insurance rates. They Schedule appointments and then tell you you're insurance won't pay for it. They closed for 3 weeks in lost all patient files and Financial data. Do not recommend.

I had work done!! Horrible, Bad experience!! My insurance company paid and now they will not refund the insurance company!!! They keep lying to me and the insurance company?? Run, from this company!!! Disgusting!!!!!

Well here goes my experience with Aspen. Two years ago I broke one of my crowns that I had for about 10 years. I was getting ready to get new crowns anyways so this just made it happen faster. So I went to Aspen because it was shortly after COVID and my other dentist was not available. So I get to the dentist and I tell them I want them to be like how they are right now because it's my front teeth, my 4 front teeth. I didn't want it to look different just newer. I didn't want the shape to be different. I paid 3000 down and I am still paying for them 2 years later and from the get go they were too small. I told them that and they caused so many problems with my bite and even the muscles in my face because of my bite being so thrown off.

I paid nearly $1000 for a ** bleaching of my teeth and a bridge that fell out in less than a year. I called their corporate line only to be told I would need to have another exam that would be billed to my insurance. My previous bridge lasted over 15 years. This is the worst dental office ever. Please do not go here!

This has got to be one of the worst office staff ever. I'm not sure how they receive such amazing ratings elsewhere and can only assume they're bought and paid for because there is NO way anyone could be happy with the service here. Everyone is incredibly rude and condescending and obviously hate to have to do their job. My last straw with them was when I made an appt for my kid for a routine teeth cleaning. They told me that if I didn't provide my insurance information before the Monday appt date, they would take him off the schedule.

I broke a tooth nearly two weeks ago and have been in awful pain. Did got to see the Aspen Dentist who said I needed Antibiotic prior to extraction. At the time of my visit I gave them my pharmacy information. 1 hour after leaving they called and said they did not have the information so I gave it to them again. Now 4 days later and multiple calls with no response including their emergency #...no response on several occasions, I still have no antibiotic and am in horrible pain..worst dental service I have ever experienced...horrible patient care...I'm in agony!!!

I have TWO HUGE complaints... In December 2021 I started the process for getting a full set of dentures. I had my lowers removed and had 2 bone graphs for future dental implants. In January of 2022 I got my tops done. It took Aspen 11.5 months to issue me my permanent dentures (I was told it would be a 6 month process). Fast forward to June of 2023 I had my implants. After only 4 months one of my implants was fully exposed and very wiggly. I called aspen immediately and was told they have no appointments and didn't know when the dentist would be in the office (it was Oct 17). I had to make an emergency appointment with my prior denture to remove the implant to ensure I didn't swallow it or choke on it!!

Bought their best set of dentures, got first set first day. They're crap. Had to wait 6 months for second. Had to pay in advance. Once they get your money service goes to hell. When you call you have to leave msg and wait for call back, they don't call back. Had appointment for today to pick up second set was told lab messed up and have to wait another week. It was a lie. Never showed me they or tried to fit them on me. They didn't tell me this till I arrived for appointment. If you call corporate to complain they just refer you back to store. Do not use them. Go somewhere reputable. If had more space here I would leave more details. Do not waste your money with Aspen unless you don't mind being lied to, and being jerked around.

I went in and they told me I need tons of work done, seems to be what they do. I had 2 broken teeth one they very poorly filled and it has chipped and broken once more since, my appointment 2 weeks ago. The other they said I need a root canal and needed a specialist, then they looked at it again and suddenly they could do it. Well I get there for my root canal and I'm told the secretary has changed my course of treatment for today and I would not be getting a root canal just the fillings that I was told could not be done until the root canal was completed. They then wanted me to pay my co pay for the root canal that they told me I would not be getting done at this appointment. I then asked why my plan of treatment was changed and what qualifications the secretary has to change my course of treatment, At that point they told me I would not be treated. Very unprofessional. I will be contacting an attorney.

I went for a severely cracked tooth. Front desk, mean. Then went through an hour of X-rays with NO regard for hurt tooth. It was like an assembly line and no communication. Was asked all the questions I had spent 20 minutes filling out prior. Dentist spent 10 minutes and poked and prodded all my teeth and never noticed me crying and trying to jump out of the chair when he hit the damaged tooth. Found over 20 issues nothing to do with reason for visit. Said he would refer me to Endodontist for root canal but it was an oral surgeon to remove the tooth. Confused.

Aspen Dental told me I had all sorts of problems and that I had to get a ton of work done. They convinced me to agree to it, and use Care Credit to help spread out the payments. They had tons of little charges that my dental insurance refused to cover. Looking at my insurance, many other error codes came up denying payment because they did not submit the information correctly. Then I canceled one of the items, care credit reimbursed them, but now they are trying to get me to pay for services not rendered and/or for their mistakes in submitting forms. Stay away.

I spent several thousand dollars. Crowns. Feelings. Bridge. Cleaning. I told them when bridge was done it felt loose. Couple weeks later came out. Called and called to get appointment. They kept saying they were oils call me when they could get to on a Saturday. Main reason I went there. Saturday hours. They would not let me stop by to get corrected. After several several calls and waiting. I just gave up. Most unprofessional business I’ve ever been to. Aspen Dental Lou Ky Dixie Highway.

Aspen Dental is nothing but thieves. In my case, I went to them with a toothache and they never gave me a comprehensive exam or radiographic X-rays yet they billed Humana Insurance for both these services. I've been fighting with them to reverse these charges to Humana and since then I have had several excuses about my case.

I visited Aspen Dental to get pricing for an implant. I took the two hours out of my day for all of the xrays and was able to speak to a dentist about what I wanted done. Their system was down and they were not able to verify my insurance, so they didn't want to discuss rates. I followed up with them 3 days later for pricing and was told the following: they were unable to verify my insurance and didn't have costs for me. I asked if they could give me a quote on the out of pocket cost and her response was, "Ma'am, you are aware you don't have insurance." (I actually have Delta Dental) I said, "Are you able to provide me an out of pocket cost?" She said $10,000...for an implant. The more I think about this situation it sounds very much so like they only discuss options with people that have insurance so they can milk it and exploit the billing possibilities. To be perfectly clear: I have Delta Dental PPO through my employer.

Absolutely unethical business. Pure robbery. I broke a tooth and unfortunately Aspen Dental was the only place that had availability (and understand now why). Within 5 seconds the dentist determined I needed an implant and a deep cleaning and presented me an estimate of $4500 out of pocket. I knew this was ** so decided not to accept this and waited 2 weeks so I could see a real professional dentist. They said an implant was absolutely absurd and no deep cleaning was required either. The fixed it immediately with a regular crown. Aspen Dental asked $150 for this 5 second consult.

In July 2023 I paid a 60% deposit of almost $2000.00. I did not appreciate the attitude of the Dentist. I elected to get a second opinion and canceled my appointment. As of September 1st, all requests to refund have been ignored. Absolutely the worst patient care and office management. Go anywhere else!

I went to Aspen for a new upper denture and picked it up on 4/21/2003. When I tried to eat supper with it, the bite was way off. I took my dentures out and was surprised to see that the upper denture that they made only had 12 teeth whereas my existing lower denture has 14 teeth. I returned to their office on 4/24/2003. The dentist looked at the denture and immediately said that he was going to get me a refund. He didn’t even offer to make a new denture. He took me over to the billing person and told her to issue a refund for the denture and diagnostic cast. She told me that she issued a refund for the diagnostic cast and would not submit a claim for the denture. She gave me a form entitled, "Your Dentures are backed by Our Word" and signed her name with "Refund" under her name.

On June 23, 2023, I made an appointment in Tullahoma TN with an ASPEN Dental oral surgeon who was in my insurance plan to ask about a dental implant. Upon arriving, I was told that Dentist was rarely at this location. This was a red flag to me that they gave me an appointment with someone that I would never see. They said they could do tests to see if I was a candidate for the implant, so I agreed. After the tests, I was told the price of my implant would be $2353.00, and I could pay half or the whole amount. I asked what happens if I am not a good candidate, and she said my money would be returned. To show my good faith, I paid $1176.50 which was half.

I fully agree with Elizabeth! My husband needed a crown which they couldn't do for SEVERAL weeks made him put a $200 DEPOSIT down, he didn't know any better. He came home in pain so I found someone to do the crown the next day. This was in March I have been fighting with them ever since to get that $200 back which was on my FSA card which has been frozen because I don't have a receipt of the services that were performed because NO SERVICES WERE PERFORMED! I have called this office so many times the office manager didn't even take my calls anymore. I started calling the corporate office last month still no refund. Today I called and guess what they have absolutely no record of me calling the local office or the corporate office absolutely a racket.

Aspen Dental on Promenade Parkway in Bessemer are great. Jenny are my dentist hygienist. She is the best ever been to and exactly what I’m looking for. Jenny has a great personality and smile. Always friendly and professional. What I love most about Jenny she loves her work and it shows. I had a lot of stains on my teeth Jenny took her time and didn’t care how much time it took she were not happy until all stains were gone. A whole hour with a fantastic job. Jenny thank you for taking care of my dental health. Your expertise is greatly appreciated.

Made appointment to have damaged teeth in my dentures replaced. I was asked if Aspen made my dentures. I said no. She said, "No problem". Received a call today to change appointment and was asked what it was for. Told her, she asked if dentures were made by Aspen, I said no. She said that if they did not make them, they do not fix them. Canceled appointment. I was treated as expected.

Made an appointment online. Got one phone call and voice-mail that they was canceling my appointment because they was unable to confirm. I only got 1 phone call, no email, text message or anything. I call them and they said they tried to call me 4 times which was a lie. Then I told them it's an emergency. The tooth is not infected just an exposed nerve and I have been unable to eat for 3 days. Alexis on the phone said, "Well we never do same day treatment. We will do xrays and antibiotics but no treatment."

I never post but this place has scared me so badly and This was the worst experience I’ve ever had with a dental office. I went in for an extraction on Monday, first billed for something I didn’t need, want and didn’t work. Then during the tooth extraction the dentist started complaining before finishing up. I asked for antibiotics before leaving because my tooth was already broken and infection was possibly to set in and she said, "No you will be fine" and turned away. I get home. My mouth full of blood even with gauzes stuffed my mouth. Kept changing out and rinsing mouth because full of blood and clots kept coming.

$10,000 for 7 Crowns. Just over a year later, one tooth (underneath the crown) rotted. Said it needed to be pulled and that for another $4400 I need two root canals on each molar to the side of tooth pulled and then a bridge to fill the gap. All I'm thinking is that I hope the other 6 don't do that. If the teeth weren't in good enough condition to crown you shouldn't just crown them to make money. I now pulled a tooth that had a brand new crown and can't afford to spend another $4400 on my teeth. I thought the $10,000 would get me pretty far into old age before I would need more work. Bad service!

Horrible experience. They owe me $2,067 and they're refusing to refund me due to some technical glitch or something lol. So what we had to do was we had to get a lawyer and hopefully now it will be fixed. You will also get extra money for pain and suffering but it is capped so show all the receipts you have to the lawyer. About the only way you guys are going to get a refund even when they admit fault is retain a lawyer. You will get your money back that way and they will have to pay all litigation costs as well. It is super simple to do too. Find a civil lawyer and they will guide you through the rest of the process.

I went to Aspen Dental in September. Within the week I was told I had to pay $4,000 in cash. I was then given temporary dentures. I couldn't get an appointment to adjust and for 9 months and still to this day the Temporaries cutting my inside of my mouth then I got comfylites finally and to my horror I was sitting at work, went to talk to a co-worker and the front tooth of the bottom dentures broke out!! To add to the horrible experience the office blocked me on the phone (when I push *67 they answer). They've got two different sets of business hours on the voicemail making an impossible to follow up unless you sit outside of their business then they won't see you because you don't have an appointment.

I responded to their "free x-rays and exam" advertisement. After the x-rays, they said they could recement a crown that had come off. I waited 30 minutes and couldn't wait any longer, so I left without having the crown recemented. I keep getting a bill for $115.20 for "Recement Crown". I've called and written a letter disputing the debt, and they keep billing me. I was not favorably impressed by their office to begin with, but I certainly wouldn't recommend them now.

Three days ago on 5 June 2023, a Monday, I was a patient at your office located at 205 S. Plano Road, Suite 300, Richardson, TX, 75081 for the very first and very last time. Arriving at the office ten minutes prior to my appointed time, the lady at the intake desk was very nice and helpful, and got me squared away. I appreciate her very much (and I am so sorry – I am terrible at getting names when meeting people, and I so badly wish to let the specific people know how lovely they were).

Dentures promises not kept. Where to begin? Staff is friendly for sure but needs to not lie because they cannot remember what lie they have said to whom. Was promised printed dentures that would fit like a glove & from day one they have not fit. Nor has anything been done to correct. Told to lick my lips then swallow. This do not correct the issue!!!! Was charged for printed & not given printed. With no reason why & no refund. Was in that office way way too many times.

In August of 2022, I lost my front tooth while eating, it happen on a weekend and my regular dentist was closed. I agreed to an implant for my front tooth with the office manager, however, while sitting in the chair, I was approached by the owner of that facility and was informed that he found a problem with the tooth next to the problem tooth even though I had never had a problem with that tooth, he assured me that my face would not lose bone with this procedure and that it was just like implants, but less costly. I trusted this professional dentist who knew better than I did that they could give me a permanent bridge by extracting the front tooth that was left and shaving down the remaining two teeth on each side. They charged my insurance and care credit account for thousands of dollars and proceeded to destroy my front teeth. They put a temporary denture in and told me they would install the permanent bridge within 6 weeks.

Establishing dental care at a new facility. Called Aspen Dental (124th and Capitol Dr) giving verbal authorization to transfer my records to new dental facility. Aspen Dental states "their system has been down for 3 weeks and not able to provide previous dental records. System should be up and running by end of 5/12/2023. Patients are given new xrays etc until system runs again." Not professional for a business to not keep a record of dental work done. Is this even legal?

Warning! Do not use Aspen Dental unless you want to experience high blood pressure and frustration. Lots of gooblygook double speak about computers dealing with your Dental Insurance company. Warning! Warning! They do not care. My insurance company said that they did not check with them to see if my repair was covered.. I paid for the repair and am disputing the charge. Warning!

Website not functional, called and made appt. When I arrived it became obvious they were not expecting me? Two people came in after me and were called in, so my experience with poor dental providers sounded, leave while you are ahead...And I did.. Still looking for denture provider!!!

Had 10 teeth extracted by Dr. ** dmd and Felt no pain. They numb gums before injections. The procedure was less than hour. His assistant was great also. Love the staff at Poinciana Florida clinic, very friendly, informative. Dentures were made great, good bite. I am a scary cat but Dr. ** restored my faith in Dentist. He is the greatest.