Aspen Dental Reviews

I am addressing both Macon and McDonough GA locations. The communication has been awful and as a result delayed my care. This is my first experience with Aspen dental. I don’t know why things are so disorganized but it does not promote confidence when a company can’t do the small things efficiently like make a phone call. Based on your reviews I do not think the company cares much, because the same issues still exist although reviewers address their concerns over and over. It leaves the impression that Aspen dental the company/ corporation just doesn’t care, which they make quite obvious by not correcting what reviewers write frequently.

Went to Aspen dental with a broken tooth. Had called before going and had an appointment. They told me they could remove my tooth which was a lie. I got there. Filled out paperwork and was taken to get an array of tooth xrays and single ones too then taken to a room to sit in a dental chair and had my teeth counted several times after that and discussing with the girl there that told me I'd have pain meds and antibiotics before I leave and another woman who works there who counted my teeth said I'd also see the hygienist also which I never saw. A guy who looked like a Dr came in. Looked in my mouth. Said that he recommend to have a root canal done and a crown after. I told him I wanted it removed but that never happened. No pain meds. Nothing. So was sent to a small room till financial came and got me.

Absolutely horrible; they set me up to have 3 teeth extracted, one of which was a root canal, and 2 days later when I called in thriving pain I was told there is nothing they can do for me. I would not recommend these services to my worst enemy, absolutely horrible customer service and 0 empathy whatsoever.

I had a very frustrating experience with Aspen Dental. I called last Friday to schedule an appointment and was given a date and time for 11:00 AM today. I arranged transportation and paid for an Uber to get there. When I arrived, I was told that the person who scheduled my appointment actually booked me at a completely different Aspen Dental location, and the office I arrived at refused to see me. So I spent money on transportation and took time out of my day for an appointment that was scheduled incorrectly through no fault of my own. This was extremely inconvenient and unprofessional. If appointments are being scheduled through a central system, staff need to make sure patients are booked at the correct location, especially when people are arranging transportation to get there. Very disappointing experience.

Horrible. I had been going to Aspen Dental for 1 1/2 years, about 8 different appointments, including cleaning and x-rays, when I had pain in one tooth. Aspen Dental would not see me for 3 weeks, so I set an appointment with another dentist, and got an appointment for that same day. They found a huge cavity in my left lower wisdom tooth - somehow Aspen Dental had missed this huge visible cavity in their cleanings and x-rays. I had to have the tooth removed because the cavity was too big to fill. Aspen Dental is incompetent. Do NOT go to this place.

Aspen advertises low cost Dental work, which at the first invoice may reflect that cost. The problem starts with Aspen uses credit card, issued by Synchrony Bank. Which has a very high interest rate and if you pay the minimum payment amount, the bill just keeps going up. My wife went in because the crown cap came off, it was reinstalled only to come off again, again reinstalled and came off again. So the service provided was very poor and they didn't stand behind the work. Plus this even after paying for months the bill raised to $2000+.

I had porcelain caps put over my four front teeth 25 years ago. I was told recently by a dentist at Aspen Dental that one tooth that had a cap was bad and needed to be redone. (The upper rim of this tooth turned dark through the years because of a root canal that had been done on it after the porcelain cap was done.) Because I had some recession and my caps were old, I asked if all four of my caps could be redone so that they would all look alike. He said yes, but said the teeth would be longer since they would be covering the recession. I told him I was fine with that. But he said he would get a mold done, and then I could see how they looked with the longer appearance and get the prep work done.

I have not been able to get to the location because every appointment I make, they have cancelled. They are false advertising that they have open appointments online, once you schedule the appt they call you back and cancel it. The dentist leaves at 12pm but they have available appointments until 2:30pm.

I spent almost an hour providing all the information and setting up a same‑day appointment for 5:30 PM. I even told them I would try to get there earlier, but I had to pick up my daughter first. Then, about 10 minutes later, I got a call asking if I could come in right now. I explained again that I needed to pick up my daughter and drop her off, but that I would be there on time for my scheduled appointment. They said they needed to reschedule and that nothing was available after 4:30 PM. At that point, I told them to cancel everything. What a waste of time. This was specifically the Palm Harbor location. Honestly, I’m glad I didn’t go after reading the reviews—saved by the bell.

I went to Aspen Dental for a dentures consultation and walked out feeling like I’d just sat through a used-car sales pitch. I’ve had routine cleanings every 6 months for the past 7 years. Not once—ever—has my regular dentist told me I had periodontal disease. Suddenly, during Aspen’s “free” exam, I’m told I have bone loss and beginning periodontal disease, and that dentures aren’t the real solution.

I would not recommend!! My experience has been horrible as a new patient. First they cannot receive emails from previous dentist so x-rays can be forwarded. Are we not in the 21st Century?? Second, I was told that a full mouth x-ray would be covered by my insurance but they are only covered 1 out of 5 years. Office person looked up my info through MetLife and he said I was all set. Come to find out it was not covered and I had to call my insurance to find out why. Isn’t that Aspen’s job to know? He looked it up and misinformed me before the x-rays done.

Told me on the phone that my insurance was covered just for me to show up and then get told that my insurance is not covered when I got told on the phone that it was covered, DON'T GO THERE IF YOU GUYS HAVE IOWA TOTAL CARE!!

Aspen Dental is a cash grab dental office. I have never had to pay out of pocket for a cleaning until I started going to them. I would go elsewhere except my insurance will only pay for comprehensive X-rays once every 5 years and I only figured that out because of Aspen Dental. Every dentist seems to want to do their own and not use another dental office. I can’t afford another $500 out of pocket for more X-rays. Aspen now charges me $95 per visit for cleaning. Like I said, never had to pay for cleaning before Aspen. Beware. They will try to do more than necessary.

My $5,000.00 dentures were supposed to be state of the art 3d printing technology. Cool, until my upper denture midline was under my left eye instead of my nose. I also had a massive over bite over the left side of my face which was explained to me was because of not causing the lower dentures to pop off, even though I have to post....which I had to go back to have redone because they didn't have the right post in stock. And when I went back they had a woman who had no experience and thought I was having a Bell's palsy stroke and couldn't work on me. I asked for the upper denture to be fixed so the midline was under my nose and not my left eye and was told I'd have to pay for another set to fix this issue. I don't have an expendable $5,000.00 so now I'm stuck with a upper denture where I have a massive overbite on the left side of my mouth and the midline of the denture is not aligned with my nose, or eyes or chin.

I am beyond disappointed with my experience at Aspen. I was extremely hopeful to begin with and agreed to a full dental plan and paid fully up front. After spending that nearly $13,000, I'm now being told that the treatment plan has changed and I now owe another $7,000 moving forward. Disappointed is an understatement. I had 4 caps put on my upper front teeth less than 1 year ago. Today I was flossing and one of the caps came off. I'm getting married this Saturday and now look like Lloyd from Dumb and Dumber. I'm so embarrassed right now and I have no clue what I'm going to do, but one thing I do know is that I feel it's important to let others who may be considering Aspen as an option know that it's a scam. They take your money no problem, but the actual care and doing right by patients is lacking. I'm so upset with their services. I'm hoping their highly profitable business can do something to make this right, but I don't expect it.

Roger **

Teeth don't fit properly, my bottom set has broken twice because of the loose fit. ASK to remake to fit but new set bigger and lower than the broken set. Save your money, go somewhere else for dentures.

My treatment plan began recommending a deep cleaning among other treatments that would span over several months. The financial specialist tried to get me to pay over $6000 for all services prior to any treatment. I chose to pay for the deep cleanings which was $748, requiring two appointments. I was literally in the chair for 20 minutes for the first appointment. Aspen then tried to tell me I owed another $850 because insurance didn’t discount the services. They suggested I pay this and if insurance did discount they would refund me the money.

I went to Aspen due to my top teeth causing me pain. The decision was made to pull them and get dentures. This was the very worst dev of my life. I have good dental insurance through my job, plus took out a small loan. I recently looked at the claim filed with my insurance company, it’s for $8800. I know they’ll only pay about $2500. However my sister who is on welfare insurance has dentures that look far better than what I got from Aspen.

The location in Tempe, AZ is terrible! Talk about causing anxiety! I have never been treated worse at a dental office and I am 62 years old have been to many dentists. This is the worst experience I have had. They do very little cleaning at the so-called cleaning appointments then tell me I need a deep cleaning!! Not only that but they make you wait FOR HALF AN HOUR to get in a chair. Then make you wait again to pay!!! AND NO APOLOGIES for wasting your time. Ridiculous, will not be going back!

I started this denture ordeal in Feb 2025. I finally received them in Nov 2025. Now it's Feb 2026 and I already need more work. Bottom denture doesn't snap in anymore. This has been nothing short of a nightmare.

Should have wrote this review a long time ago. This is one of the biggest money scheme places you can go to. If you need dentures or any dental work you need to go to a real dentist and office. They're going to talk you into either pulling half your teeth or all of them coz you need dentures then just found out today that after I had all mine pulled in 2017 because they said they needed to be pulled even though the doctor was literally up on his knees hanging from my teeth as he broke them out of my head that might dentures only have a 7 year warranty in, lo and behold they were up last year and now they have a crack. So they want me to come back in so they can tell me that I need to get another pair and spend God knows how much more this time.

Even though I have $3,000 dental a year they like to dig in your pocket "beware" it could be thousands of dollars. Lady at desk was very rude and hateful to customers!!!! This is Morristown Tennessee location.

The dental office waiting area was dirty, my hands stuck to furniture in the waiting area, half the furniture was very worn, the building set off my allergies to mold, mildew and dust mites. I had to wait 40 minutes past my appointment time, had X-rays on antiquated equipment, was finally seen by the doctor, when adjusting the exam table, it creaked so bad I thought it might fall with me on it. I had to come back for another appointment because the oral hygienist had called in.

This place is a total rip-off. I went there in 2024 to get my teeth cleaned only to be told that I have some type of gum infection which would only be aggravated by the cleaning. Ended up with a $1500 and I didn't even get my teeth cleaned. All I got was an electric toothbrush. They also charged me an additional $450, which they claim were for antibiotics and sent me to collections when I refuse to pay it.

I feel Aspen Dental Headquarters REALLY needs to monitor how potential customers are treated with such questions that the Aspen personnel name Dennis, was (I felt) rude and gave me a funny feeling. I declined the call and "said forget it" because of the way he acted. Then suddenly I get an email that they made an appointment for the next day at 3:00pm, now that is utterly rude. I would never use Aspen Dental if they cannot answer questions or have a dentist call me later to answer. Dennis was not qualified. I did call several times to cancel so it is canceled now.

I had work done in 2023 and paid by credit card my portion Aspen said I owed. It is now January 2026 and I found out I over paid by $480. Aspen had never informed me of the over payment. If I had not visited their office I would never known they owed me money. They require you to pay at time of service but they do not use the same policy when they owe you.

I went to Aspen Dental in Mt Vernon Illinois. I needed 6 extractions and a new top denture replacement and bottom. I chose the basic dentures, as I am on a fixed income with no insurance. The price for work was 2,400. I paid half down. I went total 3 times. When they showed me my finished top. I could not believe it, they were yellow and the teeth were straight across all same size. I matter of factly stated I would not wear these as they definitely looked unnatural. The tech told me not to get an attitude and I needed to go somewhere else, because that’s what color the basic teeth came in and the shape. I did not have an attitude other than being disappointed. They did try to sell me the more expensive dentures as she said they would look more natural. 2,400 is a lot of money to get something you cannot wear. I did make the decision to get a refund, and will never darken their doorstep again.

Don’t go here.. I just went to the Massapequa location just for a cleaning. After X-rays were done they told me to have a seat in the lounge to verify insurance for cleaning. I told them I already gave my insurance over the phone. We then were placed in a consult room where the receptionist said we have to pay 2,000 for a gingivitis deep cleaning. I told them I just want a regular cleaning which they said they can’t so just a regular cleaning. I waited 2 hours and didn’t get my cleaning.

My name is Charles **. I had dental surgery for a bridge and crown work on most of my years. My permanent bridge fell out and I had it cemented back in this morning. And while eating my salad a few minutes ago it fell out again. Now they’re closed for the holiday and I don’t know who to call to have it cemented back in. Very disappointed with their services.

Aspen Dental is the worst place I have been to get my teeth cleaned. I had a bad experience. They charged me extra $150 with my dental insurance and few weeks later sent me another $170 and I have refused to pay it and has gone to a collection agency. I’m looking for a way to dispute that charge. They are not transparent and they’re definitely ripping me off.

Worst place to go. I had an appointment scheduled to get a teeth cleaning and two fillings. Waited over an hour after my appointment for someone to come get me. Once they did, the hygienist did my 10 min. Teeth cleaning. Never saw the dentist to check my teeth. Instead sent me to a waiting area where I sat and waited even longer, just to have someone come get me to tell me that I was only scheduled for a teeth cleaning. Which less than a week ago over the phone I was given a price for the dental care that was scheduled for today’s visit.

Save your money and go somewhere else, this place is filled with scammers. If I could rate them zero I would, I have gum disease and I was supposed to get some wisdom teeth out. ** their office manager/finance mislead me and charged m $1500 for a procedure that she said would be covered by my health insurance, after months of emailing back and forth she disappeared and stopped giving me updates on my claim, so I'm stuck with a $1500 bill and still have my wisdom teeth. If you want peace of mind and a good dentist, do not go here. I will be taking them to small claims court getting a lawyer to collect my funds that have been wrongfully stolen from me and hopefully sue them for more. Location: 33570 S Dixie Hwy Florida City, 33034.

I went to the facility in Langhorne PA. The first time. I simply wanted a tooth pulled. They pushed for a full head scanning x-ray, 14 individual x-rays, 3D scanner of mouth and oral hygiene exam. After arguments, they finally did 1 x-ray and pulled the tooth. My second visit, they said I had to complete the refused initial exam. They ended up saying I needed 2 fillings ($860 after insurance, 3 implants (cost not discussed) for previously pulled teeth and a specialized cleaning due to some receding gum bone ($4000). Of course, they refused to even perform the fillings unless teeth were first cleaned. These people are INSANE with their unnecessary protocols and grandly excessive costs. On both visits, I also had to wait over a half hour past my appointment time to be seen.

Given a prebilling, paid upfront. Then they bill me another $2000. This company is a bait and switch. Advertise no surprises. That's a joke! On top of that, they charged for service that they never did, won't finish due to them saying I owe more money! Horrible billing, not honoring quoted prices. Do not trust this company!

I have been reading all the reviews about Aspen Dental online. Reviews are personal and do not always reflect what others have experienced. I buy a car from a dealer, great! You buy a car from the same dealer, terrible!!! Some people are satisfied, others are not. And as in life, YOU CANNOT PLEASE EVERYONE BECAUSE SOME PEOPLE WILL NEVER BE PLEASED. Why this happens is, as I said, a personal experience. I can only comment on my own personal experience. For me, I was treated with kindness, professionalism and courtesy.

I had the most horrible experience of my lifetime at Aspen Dental in Beavercreek, Ohio this morning. I have a tooth that broken and needing to be pulled. That’s all the service I required. My appointment was at 8:00 am, I arrived at 7:45 to do every paperwork don’t need to be finished up. I paid the 30 dollar for their exam with took a total of 1 and a half hours. The whole time they could have cared less about the reason I was there in the first place. The whole 2 hours was used to up sale me on everything I didn’t need done at the time. So I restated the reason why I was there and they didn’t like that I wasn’t interested in any of upcharges. So they laid a bill for 2100.00 in front of me and told me that’s the cost of pulling one tooth. I asked them where they came up with that figure and was told it was standard pricing for pulling a tooth.

Had 4 extractions with sutures on 12/18/2025. The last 4 in my upper palette. Was in agonizing pain after anesthesia wore off. 800mg of ** wouldn't even touch the amount of pain I'm in. Called office and they said they would talk to Dr. but never called back. Called the office repeatedly after waiting for 2 hours and they wouldn't answer the phone. Have called their "emergency" after hour number and they have not called back either. Now I'm still in excruciating pain and will likely have to go to an emergency room. (Have all call logs showing calls to office during business hours that they wouldn't pick up.) I finally called their Patient Services Portal and found meds were called in but nobody told me. Only sat in indescribable pain for 5 or 6 hours. YMMV.

After confirming with both the scheduling dept and local office staff that no records need to be transferred from previous office and all initial scans were covered by our insurance, we got to the appointment and were told it would be over $150 for x-rays per person because they are not due and they don't accept scans from other offices. The 1 person they did scans on, I later received a bill for $162 for x-rays not covered by ins. after having to reschedule all other appointments for a date that will cover all x-rays. Everyone missed half day of work/school for absolutely no reason. Appointments cancelled by staff after verbal confirmation only days prior. Refusing cleanings unless unnecessary work is performed by their office prior to, expensive work not covered by insurance. Go anywhere but an Aspen Dental office, read and believe the BBB reviews, listen when friends tell you this place is a corporate scam.

The first time I went Aspen Dental years ago to get my teeth work on they said I needed partials. And then they were very expensive, and they fit pretty snug. Then, my top ones broke years later went back to get new ones, and my new ones are not the greatest spend. All that money and not happy. With the results.

I would like to say that Aspen Dental in Riverview is the place to go. The workers from the front desk to the dr.s and other workers were always willing to make me feel comfortable. Emily did my scaling, we all how painful that can be, I actually did not feel pain while she administered ** or while she worked scaling my teeth.. Emily was really great. Thank you Emily. All the others girls were just as nice and professional.. I definitely would recommend Aspen Dental..

We made an appointment for my elderly mother with Alzheimer's to obtain a partial bottom denture that was misplaced at the hospital after a recent stay. The dental assistant stated that they could not replace the partial denture as she needed 4 teeth extracted due to damage first and would send an estimate. We agreed and let them know she did not have dental insurance. After 2 weeks of verifying that she did not have insurance we were able to obtain a quote for the extractions and new upper and lower dentures. We agreed this was ok and they insisted we get clearance from her PCP. This was done and they claimed not to be able to read the form for 2 weeks. The PCP sent the form again and we followed up no less than 6 times to NO response. Ridiculously bad customer service and sales tactics.

I can't say enough good things about my experience at Aspen Dental Goodyear. Everyone was so incredible, especially Jacki without the e, as she liked to put it. That woman was absolutely amazing. I would definitely recommend Aspen Dental.

I want to give the staff my review, I would recommend this practice, because I’m very happy with the excellence of Doctor **,’ and his professional dental assistant, it’s been a year journey on getting excellent care and a beautiful smile - Thank you Aspen, New Braunfels Texas!!

My experience with Aspen Dental was great. Tsaily was very friendly and easy to talk to when it came to scheduling an appointment! Office was warm and inviting! Definitely will recommend to family and friends.

I didn't want to leave 1 star. It should be negative stars. I initially came for a cracked tooth. When the head dentist came in she proceeded to tell me every tooth in my mouth needed work. They gave me over 20 x-rays continuously telling me that they could not get a good image of my tooth. Finally I was told I needed a root canal. It took them over 4 hrs. To work on my tooth. Yes it was pure hell. The dr. Didn't wear gloves at different points in my visit. They told me I needed cleaning. Cost over 1000. And when I requested a print out of my bill good luck. You can't even decipher what the hell it means. They canceled several appointments. I will say the lady that cleaned my teeth was really nice and she said that all of the treatments that the head dentist said that I needed was not true.

On my 1st visit they knew that I was experiencing pain in 1 area but they Insisted on continuing to take 18 painful x-rays until I stopped them! My next visit was for a deep cleaning which went well then continued to everything after being a Complete Nightmare! I have previously had a wisdom tooth removed many years ago. It took minutes. The removal this time was nothing but Complete incompetence! I felt like I was in a torture chamber! Then this incompetent dentist proceeded to grind the absolute crap out of the tooth next to it to Apparently get it ready to crown. The entire time, the tech there didn't know wth she was doing and I kept almost drowning from water.

I went to their Riverhead Ny location on Dec 9, 2025, looking for Information about dentures. The people working there were rude and not helpful at all. I could not afford the options they offered, but they could care less about offering me affordable solutions. I will never go back there again.

Have had my new upper denture for less than a month in my mouth, not only did it take way too long to get the denture; but now that I have had them gotta tell people it is the lowest quality I have ever seen. The denture is already becoming stained. I come from a background in dentistry, worked in the field for more than 15 years. I can't believe the JUNK material that was used. The upper denture I had before this I had for ten years. No stains, just wore out. So disappointed, EVERYONE NEEDS TO KNOW.

We have had the worst experiences with Aspen Dental. Ocean Twp. NJ. Cheap material, Poor Customer Service, and inaccurate and misleading information. I do not recommend using ANY of the Aspen offices.

A few years back, I was charged $1200 for a Deep Root Cleaning when I knew I wasn't actually getting one while in the Dentist's Chair... (I've already had 15 of them over the years from other Dentists) no deadened gums, no pre-root cleaning preparation etc etc. I was told the new procedure didn't need any preparation; it was new technology. I came home, looked up Aspen Dental and found a site RipOff Dentists. Aspen had over 1000 complaints country-wide. To make a long story short, it took a few phone calls and threats to get my $$ back, but they did reimburse me. The company is fraudulent and should be closed down. Not only are they ripping off patients, but also the Government. I cannot believe this continues to go on.

I asked BEFORE they pulled 6 teeth if I was going to get real painkillers because I knew I was going to be excruciating pain. And a real dentist would know this, too. She told me yes. I said I'll need to change my appointment if you won't prescribe pain meds. Again, she said yes. After the teeth came out and I left the office, heading to my pharmacy, she said no. The other dentist (Dr **) that can prescribe the pain meds apparently doesn't trust her--another dentist in the same office--and also won't prescribe them. So the assurances of the dentist who pulled all these teeth, causing all this pain, mean nothing at all. I'll never step foot in an Aspen again.

I am a senior citizen. I went to Aspen Dental because they were said to be reputable. They arranged for payments for their services. No interest if paid on time. However, if you miss a payment, the interest rate will be 32.99%. They signed me up for paperless billing even though I wanted monthly statements. (I am a senior.) They said that I could contact the creditor later to change it to paper statements. I have been on hold with Care Credit for 45 minutes. I believe if I miss one installment, then I will have the exorbitant interest rate. As a senior, I am on a budget. Aspen Dental was eager to have be get this line of credit which they promptly used.

Sent my wife in for a one tooth partial. The highly skilled dentist told her he wanted to pull all her teeth out @ 65 years old. For a reasonable 40k!!!! I wouldn’t send my Bulldog there. She probably has better teeth than these people could produce.

I have heard of horror stories at the dentist, and I've never experienced one. However, this was the worst experience. I've ever had in my life, and I would not wish it on my worst enemy. It started on the first visit. I had to have two extractions done one was a preexisting route canal tooth, and the other was a tooth that just needed to be extracted. They put me through so much. I was hyperventilating, crying, choking and all I kept hearing was you're okay, you're okay! No in fact, I was not! It was horrible.

Very bad service. Had both top and bottom dentures done. Had pay extra after everything was already paid for. Now one have broken for the third time while eating a taco today. They remade my top ones over a month ago and now when I talk I whistle on almost every other word and won’t help fix them unless I pay for a whole new set even though I have a warranty. The place is a scam with overcharging people and not standing by their word. Can’t wait to get a new set made from somewhere else. They are the biggest ripoff around after I sent almost 15 grand to get teeth pull and dentures put in. I could had implants for that much.

Terrible place to do business! Got turned over to a collection agency because they refused to their job! Was overcharged for dental cleaning which my insurance pays! NEVER EVER DO BUSINESS WITH THIS BUSINESS!!!!!

I suggest you never ever go to Aspen Dental for dentures. I did not receive my temporary dentures 4 months. Then they screwed up my temporary dentures. Then They screwed permanent dentures. Then my permanent dentures broke in half in nine months!!! They scheduled me for many appointments and then canceled when I got there!!! The people who were working with you on dentists were so rude and incompetent.I can't even tell you. The place was so filthy. I believe the. They should have the board of health come down immediately!!!! The male doctor jammed The teeth in my mouth and told me it was okay, when I told him it hurt me, he just laughed and said it was okay!!! What are you do, do not go to aspen dental in raynham. You will pay up the nose for nothing!!! I plan on bringing a suit against them!!! No one should have to go through this!!!

I had been a patient of Aspen Dental in Merrillville, Indiana for several years. And I notices last year 2024,my last visit. They have change. Most of their patient who were **, send to a billing department, concerning billing, more concern, why patient really their. I reach out to Merrillville location, let them know on November 26, 2025, wanted to come in, and the male person answer the phone, scheduled me an appointment for November 11, 2025. Next he called me right back, inform me, how I wouldn't be seen that date, due to owing $200.00 left on my bill. I am going somewhere else, if they are more concerned on collection, money from their patients.

Everything at this practice is terrible: Substandard treatment, rude office staff, fraudulent billing practices, and responsiveness of HQ. I was charged for 4 front teeth crowns and came out of treatment with unsubmitted insurance claim, wrong crowns shade (the main reason I came to place new crowns in shade 1M1 was to match the rest of my dental work, but they replaced my A1 crowns to different A1 crowns instead of 1M1 as requested), fraudulent charges (they charged me 3 times for 1 prescription of cautious sedation med **, after my complaints they agreed the charges were wrong, yet took almost $900 out of my refund and yes, you will be paying for your own sedation although you'll have to purchase it separately at a pharmacy and bring to the office).

ASPEN Dental over charges. I went to ASPEN Dental because they took Medicare. No other dentist in my area would take insurance. The other two dentists in my area gave me a cost for work that was a lot less but I believed having a dentist that took my Medicare insurance would be less...I was wrong. They charged me a lot more. Secondly, they have called me numerous times to get more money out of me and I was told 3x that they adjusted my bill and the balance was 0.00 but they keep calling and wanting money. ASPEN is a money hungry organization that is ripping people off. DO NOT GO TO ASPEN FOR YOUR DENTAL CARE!! If you do you have been warned that they will overcharge you.

I love Aspen Dental In Roseville MN. Dr. ** and Amy make my visit fun and are so helpful with advice on my Dental needs. The front desk people are so nice and make you feel like you are the most important person no matter who you are. Thank you Amy for all the help.

If you’re looking for real care and professionalism, this is NOT the place. They took advantage of my good insurance, missed multiple cavities, and never communicated that my appointment was cancelled. I literally FLEW back into town twice and still wasn’t seen. Overpriced, careless, and unprofessional. They took my money and gave me terrible service. Go somewhere else. I wish I could give them negative 3 stars.

I went to Aspen Dental because they had made an upper denture for me after Cancer and did a great job. My dentures which are your top sellers listed for 15 years. I had to get my bottom teeth pulled which included 10 extractions and took some time to heal. I had the casts done and all the other things done and a new hire accidentally threw everything in the trash on a Friday and I was told next appt. What had happened. I did not make an issue of it and instead started the process over again. Unfortunately it was not the same process. There were no new casts made for top and bottom dentures. I do not know how they proceeded to make the dentures but they were poorly fit. Top and bottom. I was aware my bottom jaw had lost a lot of bone and might not hold dentures so I wanted them to focus more on the top.

Horrible experience! Out & Out Liars! At every single level. They blatantly lied to my face, refused to do a crown because I wouldn't agree to 1000s of dollars worth of unnecessary procedures! Lied about billing my insurance Co. over & over & over until my insurance company filed a Formal Grievance! By far the worst, most unprofessional office staff I've ever in my life experienced...never have I ever experienced this unprecedented amount of fraud!

Made an appointment for a tooth extraction it needed a dental surgeon. She said she might be able to get it done that day but they needed pre-payment of $1295 which I paid three weeks later after calling them. With no response, I actually went to another dentist and was told if I extracted that tooth I could have sinus problems. Ended up doing something totally different but then it took me quite a few calls to get my money back which I haven’t got back yet 5 to 10 days. I guess don’t waste your time. Go to a real dentist that has good reviews. Google the reviews. There’s lots of other ones like Yelp and other ones that give them really bad reviews. Do your homework. Definitely wouldn’t give them anything complicated to do.

Aspen Dental Virginia: Should have been simple but major issues the first day. Finance "read" to me (broke my readers) so I wrote down all the figures but then printout was considerably more & NOTHING matched! Then there was Dr O who misdiagnosed me, then when contacted by "emergency on call"....promised to call me back in an hour and didn't bother. That's not all folks. I was picking up the copies (told over phone I could get them all but desk said it would take two weeks). This was a few days later after I had cancelled my return appt. Dr O comes in and OPENLY CONFRONTS ME about my complaints AT THE FRONT DESK in front of the employees. UNBELIEVABLE!!! P.S. The Aspen cust care service is a waste of time as well.

Terrible experience. They run your credit without knowledge. My husband teeth have never fit right and they won't give him his permanent until he does a certain cleaning that they want which is like additional 3,000 even though we already paid over 10,000.

I financed the best they had. Upper denture and lower partial. They don't look right, my, Can't talk or eat right, they hurt, not secure, couldn't afford time off work to keep going in for adjustments.

Horrible experience! They fixed a tooth with a crown just over a year ago and this weekend my face swelled and I was in an enormous amount of pain. Got in as fast as I could this morning and now the same tooth needs a root canal, because hey, it happens. And unless I schedule this with them, no pain medication. They actually waited until I left with the script and called the pharmacist to cancel, calling me at the same time (in front of the pharmacist) telling me I could schedule and then they'd help.

We wanted to have braces put on our son and daughter. Their version of Invisalign and was told they had to be at least 13 but my daughter had to wait 3 months because she was only 12 so we just called back because in 7 days she will be 13. I called back and said she has to be 16.This company does not know what they are doing and this is not the first time we had a problem with them. WE WILL NEVER USE THEM AGAIN. They wasted our time!!!!

Honestly I would give them a zero rating if I could. 2 weeks ago this Wednesday I went in to have eight teeth removed on my bottom jaw in the front to complete tooth removals that started 14 years ago. I was a child in the seventies who was allergic to ** so I was given ** which caused my teeth to get soft. I had all of my uppers and my lower jaw teeth removed about 14 years ago back home in Missouri. I decided to let Aspen Dental do the remaining work which cost me $9,000. What I got in return was an oral surgeon who was more worried about being fast than being thorough. He left a tooth broke off in my jaw that was exposed to the air and on my first follow-up with Aspen Dental I was seen by a dentist who does not normally work there. All she told me was that I had sores on my jaw and that it would eventually heal.

Zero stars. Had referral to endodontist for problem tooth from my dentist. Took vacation time for first appt. They wanted to do X-rays. I told them my dentist already did X-rays so would insurance cover— they said no but that’s ok, I could pay. WTH. I told them they should have said to bring my X-rays if needed and rescheduled.

I loved my crown, but this company clearly struggles with keeping both their doctors and their patients. The original office manager who quoted me one price is no longer there, and the new manager insisted I had to pay a different, higher amount. Because of this issue, I even missed my scheduled maintenance cleaning today, November 15th, 2025, just to go in and discuss something we had already agreed would be audited. The insurance company already paid their portion, and I paid my agreed-upon portion. Now Aspen Dental has suddenly increased the price. I was truly hurt and disappointed—this is exactly the kind of experience that makes me hate going to the dentist.

My wife was recently fitted for an upper denture. She received her denture and has been having nothing but problems getting it to stay in. On a recent visit the dentist said "well what do you want me to do for you?" After she asked him to make them fit better and stay in he said that the suction for this upper denture is fine. His assistant likewise said the same thing. However within a half hour of putting them in, they simply fall out. The fit is very loose and we're running out of patience. We had a good experience with the Aspen dental in Georgia but the one here in Gainesville Florida, we are both very unhappy with.

I had my first appointment with Aspen, and I was impressed with all the people working there. From the receptionist to all the dental staff their smiles and kindness calmed my nerves. I have a dentist phobia since young and I really felt cared for and respected there. Big shout out to Mo and Wendy who helped so much with my visit. This is a new Aspen, the old grumpy one is gone replaced by an awesome staff of folks who can help. Thank you so much

I made a first time hygiene appt. for my 90 year mom who is stage 6 Alzheimer's. They are advertising a promo for free exams and free x-rays and 20% discount on services. I was excited to see such a good offer. I just received a phone call from the front desk that her appt would only be for the exam and x-rays and then a hygiene appt would be scheduled and the type of hygiene appt would be determined by the Dentist. This is not what I was told when I made the appt. I have also never been to a dentist where the Dr. examines a patient before they have had their hygiene. It is always after a cleaning that the Dr. comes in. I explained my mother's condition and that regardless of what the Dentist "recommends", we are only interested in a basic hygiene cleaning appt. She also told me that I would be expected to pay for the cleaning service in advance.

NEVER I repeat NEVER trust your dental health to Aspen Dental at Cookeville. I was scheduled today November 11th 2025 at 1 pm for cleaning followed up by extraction of a tooth I broke Labor Day weekend. I prepaid for the services with Care Credit ($4,900). I have a mechanical mitral value so cardiac clearance is required as well as taking shots/injections in my stomach twice and an antibiotic prior to any procedure.

The billing practices are horrible. I went in for a consult, which was supposed to be no cost or billing to my insurance. They billed me for 533.00 for X-rays and then ran it through my insurance plan. If it’s supposed to be no fee, I shouldn’t have been charged. I ended up having to pay the balance. They will not get another cent out of me. I will never recommend this place to anyone unless it's telling them to avoid it.

Changed dentist because mine moved away. Went to Aspen since it was close by. Had xrays and exam. The hygienist said my teeth needed a deep clean? I always go to the dentist every 6 months for a cleaning and have never been told this. The Dentist looked in my mouth maybe 60 seconds, didn't say much. Then they had me go to the office to schedule the cleaning. They said the cost would be over $1,500! They're nuts. I went back to my original Dentist and the cleaning was $125 and no issues. Aspen is nothing more than a corporate run dental organization. They must be on commission. Also they billed my insurance company as if my wife was the patient, she is the policy holder. Working with my insurance company and 6 phone calls over months they never corrected the records. The 60 second look by the dentist was $100 on the bill.

Had original dentures made years ago and were perfect. Recently broke the upper set so made an appointment to get repaired. They claim they cannot repair them, only replace them. It has now been a month or better and still no dentures. Constantly keep getting rescheduled to have them done. Would never recommend Aspen to anyone. I even paid them in full for the service.

I had been going there for a couple years. Medicare has always taken care of all of my expenses. The last time I went All I needed was a Crown that Needed to be put back on. They know why. Am elderly and retired and have no money. They took me in. Did the work... About 15 minutes. Then when I was leaving they told me I owed them a $140. They said they didn't tell me when I went in because their computers were down. Now I have called them to try and make a payment and the bill has changed to $450. I will not be seeing them again.

I am not one who happily goes to the Dentist, but my experience with Aspen Dentist in Jacksonville, FL. on Nautica dr. was outstanding. I had gone in for a filling with lots of anxiety just thinking about the drill and praying the entire Jesus please don't let me feel anything or let his hand slip. Dr. ** was outstanding, explained everything. I didn't feel a thing. He numbed me my mouth so well it was like magic. The procedure didn't take a long time, just long enough. His assistant Abby was second to none. She has a very professional approach. Made feel very at ease. She explained what she she would be doing with my scans and the whole process. I couldn't have had a better appointment.

I found the dentist and staff at Aspen Dental in Brattleboro to be very friendly but highly incompetent. I have had nothing but trouble with my Motto Aligners. My bite is off and their solution was to grind down my teeth. My retainer was sent to the wrong office and they couldn’t retrieve them for 2 months until customer customer got involved.

I walked into Aspen Dental with a cranky lower left crown and the reasonable assumption that I might need it pulled and replaced with an implant. What I didn’t expect was to be held hostage for over two hours in what felt like a dental-themed timeshare pitch. No beach, no sparkling water—just a very enthusiastic presentation of a treatment plan that made my jaw drop harder than the crown ever did.

Ruined two of my teeth. Had two teeth crowned and lost one tooth and the other one has to be crowned again. My teeth have cost me over 3000 dollars for repairs and damages. I think that awful to take advantage of people like that.

I had an appointment at 9:30 a.m. and after 30 minutes I asked about my appointment. I was told by the receptionist that she was sorry but they're running late. I waited another 15 minutes which was 45 minutes after my appointment and was told the X-ray person was way behind because of all the new patients then I waited a total of 1 hour and asked to speak to the manager and the receptionist told me she was in a conference. The manager should have called me and apologized for the long wait but no word as of now from that manager. I do not appreciate sitting there and not being told what was going on while I was having to sit so long to be seen. I finally told them to cancel my appointment and I would find another dentist. Not happy with Aspen Dental. Have never been treated like I didn't matter like they treated me.

Really don't know where to start! Worst experience in memory. One tooth to be crowned, yet took 5 visits. Assistants barely speak English. Workers begging for positive reviews while you're in the chair. Dentist complaining about how difficult to reach tooth number 15 because he's left handed. The list is endless. Worst part is the constant upselling while you're lying down on their chair. Overcharging is an understatement. Deep cleaning will cost $379.00 per quadrant, plus shots. Shouting out to me in the lobby in front of other customers about how I plan on paying the balance of my bill was embarrassing. I'll let my teeth rot and fall out before ever going back to Aspen Dental.

I had a great experience with Kree. She is always nice and concerned about my needs. I had to go get my new dentures adjusted about 6 times for real, and she always greeted me with a smile and assured me that we was going to get my teeth right. There’s nothing like the good service I had from her cause she does the adjusting even when I was not confident in the girl in training. No offense to her. Everyone has to learn but kree stayed with her and made sure things went well and I was ok. And if I have to go back I would definitely want her assistance again.. Thanks kree for All you do cause a smile never hurt anyone. Sheila smith **.

I have been going to Aspen Dental but not anymore. Last year I got 2 crowns and they estimated a price for me. They went through my insurance and I got an affordable price. A few months later I was sock for another $1000 because of an insurance adjustment and basically I was lied to. I then moved to Nashua NH and just got another bill with another insurance adjustment and I owe $75 for an appointment I had done 1 1/2 years ago. Apparently this company doesn't know how to do insurance adjustments. I was planning to go back but now I changed my mind. People out of work and on welfare get everything done for free while the hard working middle class person that works hard gets the bad end of the stick. I'm afraid to book my next appointment because I may not be able to afford it. So don't fall for the ads you see from this company on tv. They are crooks and idiots in the payment department.

Had a problem with a tooth and was told it would need to be pulled so had it pulled. Had some pain afterwards as expected but 3 weeks the pain never went away. After going to another dentist I found out part of the tooth was not removed cause the pain plus cutting my tongue also. Now I’m having to go to a oral surgeon to fix the problem they caused.

I had an appointment scheduled for oral surgery and getting partial. When I arrived I was told by a receptionist that I cannot be seen unless my balance is paid in full, and it was over $1200. Aspen Dental nicely opened a credit line for me and my bills were paid on time. Nobody said anything in advance about paying off the debt. I had to turn around and go home. Cancelled my appointment right there. It was VERY disappointing. Office clerk apparently has no idea how to deal with customers who are on a payment plan to begin with. WORST experience ever with dental office.

Began my dental journey in late 2024 and into 2025. I have an upper and lower partial dental plate. Went through multiple visits which was expected. What I didn't expect was a seven thousand dollar bill and still Unable to eat without removing both. So nothing gained there. They had to redo the upper partial twice and then again after they had to pull a tooth they filled because swelling in my face and pain would not subside. Had to pay two hundred plus because they filled a tooth they should have pulled to begin with. I'm left with virtually nothing after seven thousand dollars. Upper partial is history. It was thin and didn't fit very well anyway. It was horrible looking. I had a white front partial tooth next to my natural coffee stained one I am 80 years old and wanted to first be able to chew my food which isn't happening. I'm trying to find a dentist I can afford and start trying to find a way to pay for it. This is just wrong.

I went to the Aspen Dental in Brandon this morning. My appointment was at 9:15 am. At about 9:30, I was called back to start the process. Daisy was my X-Ray Tech, and she was great. We zipped right through the process, and I was onto the next step. Jon, my hygienist, was efficient and explained to me my condition and what would happen next. Dr. ** was the next on stage. He did the whole dentist thing and gave me all of my options, including how to take care of the pain that brought me in today. He was understanding that I was apprehensive about the cost.

One of the most ** unprofessional experiences of my life during dealing with one of the most painful experiences in my life, called a root canal. I got a two for one going to them for help, they even called the police on me after I asked them to explain additional pop-up charges. ** fabulous at his best. I think I called him at a bad time of the year when EBT was about to get cut off, maybe she was hungry or something. I don’t know what the problem was, but I advise you guys too, if you go, make sure you got a good lawyer and remember to record the entire event so that you could have evidence to counter their lies and false allegations.

Dr. ** and Melissa took care of my bottom dentures and implants. They are professional and knowledgeable! The staff were all kind. They are true professionals. I highly recommend! If you need dentures or dental care go to Aspen Dental in Killeen TX.

Do NOT trust the "Estimate" quoted! Having prior dental insurance claims experience, We knew they should have filed a "pre-estimate" to our insurance company, which was not done until we called our insurance company & they immediately requested a detailed pre-estimate. We were quoted $2200 on our estimate which was not totally itemized. On hold to speak to either the manager or the insurance department at Aspen Dental, the recording states "You will receive our 'guaranteed detailed quote' so there are no surprises".

Horrible. Rude office staff. Dentist saw me for less than 30 seconds. Wants to extract a tooth, but no pain medicine... I have been there twice, and both times there were issues. It's a crappy assembly line with rude people at the helm. Go somewhere else.

I had a Care Credit card that I used to get some work done. Aspen Dental max out my care credit without doing all the work. It wasn't too I refinanced my house. I had to pay it off that I realized they had charged my care credit almost three thousand dollars more than the work had been done. Yes, I finally got a refund 2 years later. But to me, this is very shady. They were going to take me for every time they could. I'll never go back.

I called for an appointment, and it was the worse experience I have ever had in my life. Catherine is the receptionist at the location, and she was refusing to answer the phone to verify my insurance after she had left a threatening that if she did not talk to me verbally, they were going to cancel my appointment. After hours of not answering the phone on 10/6/25 I eventually go the call center around 430 in the evening. The guy said all he could do was leave a voicemail. I hang the phone up. I sent them an email showing that I confirmed my appointment so they would not cancel.

NEVER EVER use Aspen Dental. It's a bait and switch. Original plan was to include fillings some extractions 2 partials for 6K. Found out today, they changed the plan without my knowledge. Now to include fillings they want an additional $4800. Bringing my out of pocket expenses from $427 to $3600. Mind you, this is for three (3) fillings. Biggest rip off ever!

They explain a price to you for extractions and get dentures your temporaries and your permanent dentures and they give you a price. It was seven thousand dollars, almost 8,000 then I go back and get a 3D imaging on my gum then they want more money after they told me everything was paid for dentures and everything. I would not recommend them to nobody

My wife went in for some extractions and fitting for dentures and a partial. The dental hygienist was inept by not knowing how to create a proper mold. When it was time for the extractions, the dentist was pitiful and was unaware of what she was doing. My wife was very uncomfortable with the services because she had to physically hold her own mouth open for three hours because the dentist were sorry. The denture plates they created were too large and my wife’s mouth was sore for weeks. They refused to correct their mistakes when asked. I wouldn’t recommend Aspen Dental especially in Sumter, SC on Broad Street

My last experience with Aspen Dental of West York, PA was so bad I haven't been back. To get an appointment for a routine cleaning I called in and was told to use the website, so I went to the website, made the appointment and then on the day of the appointment was told at the desk I should have called to ensure the services I requested on the website were available (the cleaning I needed wasn't, that day). The doctor performed a check up exam anyway, with xrays which revealed a cracked molar. They were able to prep the tooth and 3-D map the cavity for a crown that day- I got lucky that the doctor had time to fit me in right then (so far, reasonably good). At the follow up appointment to install the actual crown the doctor now noticed an exposed nerve and recommended a root canal. I wasn't thrilled to have to come in again (I lose time at work for every appointment) but glad that he had seen it before permanently installing the crown.

Very unfriendly staff. A lot of issue with the insurance. Charge for stuff that they don't do. Refuse to talk to me. Very unprofessional. They charge for x rays never done. Visiting money out of my package. Charge 5;50 for a visiting of one minute. Refuse to call me. I call today and the lady said don't call back because I catcher in her lies. Don't recommend this place at at all.

I am writing to formally express my deep dissatisfaction with my recent experience at Aspen Dental. Unfortunately, it has been the most disappointing dental experience I have ever had. After my initial consultation, I was placed in the doctor’s office to wait for a routine cleaning. The office was overcrowded with patients, and I waited for over an hour without anyone updating me on the delay or expected wait time. At that point, I chose to leave and notified the staff at checkout that my cleaning had not been performed. Despite receiving no services, I was shocked to receive an invoice one month later for $138. As a patient with dental insurance, I know that my deductible is $35. It was immediately clear that Aspen attempted to bill me directly instead of properly submitting the claim to my insurance provider.

The most unprofessional business for dental dentures. Was told several lies about the one implant. At the beginning after taking the x-rays, the implant Dr. said I could use the one implant for a set of dentures, knowing it was a one-piece implant. He lied. After the dentures were made, he tells me they only use a two-piece implant and they did not have the hardware for the one-piece implant. They had me to sign a disclosure two days before. Now I know why. They already had the money from a third-party finance. They lied. I was misinformed. And bottom dentures will not stay in fits horrible. They said I would receive a refund of 334.00 dollars but gave me no receipt of such refund. Bad business. I would advise you not to seek treatment Aspen Dental. Out of pocket 2,500.00 dollars. I hope they spend it well because they will never get another red cent from me. Very unprofessional business.

Don't go here! They are in sore need of competent and caring office help. I live thirty minutes away from the dentist office. Twice I have gone in for my scheduled appointment only to be told there is no appointment. The first time was when they texted me to confirm my appointment. At that time, I had no texting. So, I didn't get the message and they gave it to someone else. Now, this morning, they had me come in at 7:00 AM (the only one they had) only to be told they had no hygienist anymore for that early in the morning. They called a homeland number that I had informed them weeks before was out of service. The only text I got was on my cell phone reminding me of the appointment. There's got to be a better way.

Very bad for my son couldn't see are Dr till later that day. Son had been grinding his teeth while he was sleeping. They tried selling us braces and a cleaning. I told them just help with the pain please till we can see his Dr later. After a bunch of them trying to sell us on all stuff finally gave him a shot but purposely hurt my son's mouth more to the point where my son pulled the Dr's hand out of his mouth. I almost hit the Dr. Very bad experience. Stay away..

My experience with Aspen Dental in Burlington, NC has been mixed. I finally got my bottom partials and I called to make a appointment to get them adjusted and the lady that I was talking to didn't seem to interested in what I was saying to her, I felt like she kept cutting me off. I have went through 3 full dentures at the top because they keep cracking. The pair that I have now has a crack in it and I can't figure out if it's the material that's cheap or what because I don't eat in my dentures. I have been trying to get my full dentures and partials for over a year. I feel like I need to look elsewhere at this point. Maybe Aspen just isn't for me.

These people can't hold an appointment or keep true to a quote for service given over the phone. My appointment was for 10:30. Wasn't seen by a dentist until 12:30, wanted me to come back at 2:00 because he was ready for his lunch break. I would have been fine with that but when I went to the counter to discuss payment they up the price by almost 200 dollars which wasn't was told to me on the phone for a simple tooth extraction. Needless to say I wasted a day's pay from my job and 2 hours of my time and 30 dollars of my money and for x-rays and now have to find another dentist to do it now. I wouldn't even give 1 star if it were possible.

Treatment plan cost was $2,317.00 but they charged my care credit $2522.00. How they arrived at a $205 additional charge to my care credit I do not know but I was mad and no where in my treatment plan is this $205 listed. Also, the assessment of the medical team came into question when they ignored the fact that I mentioned that I was on a blood thinner yet they insisted that l needed gingivitis treatment ( two treatments) several hundred dollars more, for bleeding gums, then they came back and told me I needed several root canals in which l sought a second opinion and found that I didn't need and the only tooth that I came in complaining about could NOT be saved due to decay and that it would only be throwing money away to do a root canal to have to have it pulled at a later date ( if it could even be built up).

I would not recommend Aspen Dental in Lebanon Pa. I went to have a denture repair done under warranty. They wanted to charge me an office visit for the repair, that's not warranty work, that is a rip-off. I had them repaired in Florida at no cost. That is a warranty.

First off Aspen Dental promised my insurance would cover a procedure just so I would get the procedure done. So I owe $2k now because they are shady lying scum. Also it took them 1.5 years to bill my insurance company because they were incapable of changing my name from Dan to Daniel, so they took me to collections even after I called them over 30 times about it. It's been a fight to get them to even bill my insurance company and now I learn the insurance company won't pay a lot of the bill. Aspen Dental is on the same lines as a used car salesman who use shady tactics just to get you in the chair. Don't care about you, they only want your money and they don't care how they get it.

I was originally happy with their care. The exam and cleaning were excellent and with the exception of the grumpy front end staff everyone was pleasant. On a subsequent visit I got a crown. I was told at the time that my health insurance covered everything. My in clinic experience was fine, but when I got home and looked in the mirror I noticed a definite color mismatch. I now have one front tooth much whiter than the rest. Today one YEAR later, I got a bill for that initial visit. I called their customer service number and after a long wait was told not only was I responsible for the bill but there were two more being processed a year after the service. WTF!

Description of complaint: Dr. ** did the permanent denture too early for my health. I advised her and the staff that my gums were not completely healed. I heal slower than normal. She said, "that's okay we can adjustment it later." Once I received the permanent denture, I advised the technician that it did not fit and that it hurt. She made adjustments and told me to try wearing it for awhile to see if the adjusted itself. I did. It still did not fit. I returned several times to have it adjusted. I advised the technician again that my gums were not completely healed. Again I was told to wear it for awhile to see if it adjusted itself to fit properly. Again, I did as they advised. I called again to make an appointment. The office staff on my phone call advised that the technician advised that I try a glue for dentures and "give it awhile to work." So, I did. I used Fixodent. I tried this for a few months, it did "hold" my denture in, but it hurt.

So I took my two kids there. Needed to get them in fairly quick and other places were booked for months. They didn’t take insurance so I figured I’d just pay out of pocket using the life insurance from my late husband. Scheduled new patient appointments and told them they needed cleanings. So we get there, they take X-rays do a quick check and tell me they both need fillings. Not surprised. What I was surprised about was they didn’t do the cleanings. They told me I’d have to schedule that for a later date… That was SIX MONTHS out. I went ahead and scheduled them and appointments for the fillings. Paid $695 for each of the two kids. Get to the fillings appointments and they tell me that it’s gonna be $729 for kid 1 and $605 for kid 2. I was like what? I thought that’s what I paid for already since they told me I had to prepay. Ok… whatever. I must have misunderstood.

I had a truly disappointing experience with Aspen Dental. The partials I received were poorly made—nearly impossible to get in and out, causing constant frustration. On top of that, trying to reach them is a nightmare. They rarely answer their phones, and when they do, the staff is consistently rude and dismissive. I expected professionalism and care, but instead felt ignored and disrespected. I would not recommend this location to anyone seeking reliable dental care.

I have been with Aspen now for about 5 years at the Portland Ave. office in Bloomington MN. They seem to have gone down hill in the last two years (for me anyway). Here is what happened. 1. After being with them for 2yrs. I needed a root canal. I tried to get in right away since the pain was bad. I was told that I had to wait 10 days to get in and that only new patients get in right away. They do not offer emergency service otherwise.

I had a superb experience today at Aspen Dental in Apple Valley, MN. The entire staff was very caring and professional. Cassandrah put me at ease and helped me through the entire appointment. She cares a great deal about understanding all stages of the appointment. Thank you!!!!

If I could give this company zero stars I would. I went to Aspen Dental in Fairfield Township. They are unprofessional, cancel appointments day of. Won't refund your money. Try to embarrass you in front of the whole dental office stating you don’t have insurance when in fact they are incompetent at doing their job. High pressure sales tactics. You have to tell them multiple times you don’t want things. Also don’t ever pay anything up front. They supposedly keep telling me they haven’t received money from my insurance and it has been 5 months even though they had zero issues processing my husband's claims. So if you are thinking of switching to a new dentist I would not go there. Also they lie, they say they do kids but they don’t and refer them elsewhere and try to charge you for that too and the X-rays that were not able to be used because they couldn’t take pictures in a kid's mouth. They need to be investigated

Told every visit that my insurance would cover denture reline and all after adjustments on my own custom dentures. At the final visit (because they put me out) they had the nerve to tell me they had authority to drain my insurance money…authority to manhandle my custom-made $4000 dentures and reline them, but no authority to correct? They hurt my mouth. They’re too big and they don’t respond or care. Also failed to mention until after relining them, since they weren’t made there and gave me a $350 adjustment bill and when I asked why, they didn’t tell me, they shrugged their shoulders and told me to leave before police were called.

On September 8th I took my grandson with a broken tooth to Rome, NY Aspen Dental for an emergency appointment. Says even on their door that do emergencies. He was examined and they came back with a list of things he needed to have done. We agreed to address getting the broken tooth removed first. They gave us an appointment for the 11th at 4pm. Mind you he is in pain. We went today to get his tooth pulled and they tell us his appointment was at 3:30 and he would have to come back at on the 25th. I showed them the appointment card and explained 3:30 was never discussed. The card shows 4pm. The receptionist said they must have wrote it down wrong. I asked if they could give him something for pain and they said all they can give is ibuprofen. I asked for a refund for the half of the money I put down and they said I never put anything down. Had to show my bank card charge to prove they had charged me.

I wanted to give a shout-out to Maja ** for really going above and beyond to make sure I was happy and satisfied with everything I had going on. Thank you so much for help and patience with me, it's greatly appreciated!!

Don’t go here unless you want a run around. I made an appointment for a tooth with extreme pain. Went through the entire process including x-rays and then them going through and telling me everything that was wrong in my entire mouth. I spoke up and said I thought my tooth was going to be taken care of today. They stated, “No it was just a consultation for today.” Then directed me to some lady for billing and setting up appointments. When I was talking to her she stated, “When I talked to you on the phone earlier I told you that it was only for the exam/consultation.” This was a bold faced LIE! I corrected her and said that she called me and stated that my insurance was no longer valid and she said I would have to pay out of pocket. I then went over my insurance information with her and she was able to correct it.

1st the tech took xrays without putting the lead apron on me. 2nd I'm off on fridays so I tried to schedule my appointments on those days. The office staff said I couldn't do fridays so I had to take off from work. On 3 occasions the staff screwed up and schedule me when the surgeon wasn't there (I was getting implants). 3rd the denture will not stay locked to the implants and there is nothing to hold on to the one molar I have. So when I talk or eat the denture will not stay in place. If I could give negative stars they would get 10.

I had a scheduled appointment for an 8:30am appointment on 9/4/2025. I walked into the office at 8:37am. The receptionist was on the phone when I arrived. When she got off the phone 5 minutes after I arrived, she rudely told me that next time I “must show up on time for my appointment” that she will reschedule me because they have a 5 minutes grace period policy. She pointed at a sign that supposedly has the grace period policy, which I had never heard about before, since it was the first time visiting this office. I explained to her that I didn’t know about the 5 minutes grace period and that I also had to wait for her to complete her phone call. The receptionist proceeded to tell me that I could not be seen today.

16375 N Merchant Way Ste 140, Nampa, Idaho Aspen Dental. April 2025 I had all of my teeth removed. I had all of the Tori bones shaved down and my mouth stitched back up to get ready for my dentures. This may not be for everyone, but I do know that it is a very extensively long tedious process That absolutely has to happen in order to achieve well fitting dentures. Haven’t Been able to wear my temporary dentures much because they could not fit my mouth right and they made me gag. I could not eat Or drink with them at all.. I’m still unclear of my permanent dentures which I received yesterday but being fitted to make sure they fit right was painful and uncomfortable, and I have raw sores in my mouth due to that fitting, but rest assured my mouth will heal.

I Have had nothing but problems with what Aspen Dental has done..to poor fitting Dentures and teeth constantly coming out of the denture and having to go get them fixed..I have yet to get my permanent partial on the bottom of my mouth. Not sure I even want dentures they hurt so much. Not sure what to do yet but it has not been a pleasant experience since the start.

My Initial Experience With Aspen Dental. I am extremely unsatisfied with Aspen Dental services so far and I’ve only just started with Aspen Dental. The temporary dentures provided me do not at all fit well - The dentures top and bottom cut into my mouth and shift out of place-They are painful and I cannot chew regular and soft food without them dislodging. I cannot only consume a liquefied food diet! I will be going to my follow-up appointment shortly to lodge a complaint. If what Aspen Dental has done thus far is any reflection of what the final procedures- the final product/services dentures will be like in 6 months from now I will seek recompense of the monies I paid for the promises that were made were made at the onset of my attending Aspen Dental.

I went into Aspen Dental wanting implants. I was quoted for total work required to complete this. After the oral surgeon made his examination, implant could not be an option. I was then quoted for a bridge and 2 caps. I used Care Credit to finance the work needed and everything was paid up front. When received my statement from Care Credit, I was charged for the implant work instead of the bridge & caps. The implant was more expensive. I talked with the finance person there and she said she would correct this. I had the work completed and upon my last visit there they presented me a bill for cleaning & whitening, which I paid cash on the spot. But also there was a charge for an additional $2,500 for 2 porcelain crowns.

$29 X-rays and exam, true, then it went downhill from there. I got the same to the word diagnosis as the person that was next to me. Then presented with a bid of 4290 dollars to do all this work. In reality a 125 dollar cleaning and two 250 dollar fillings at my normal dentist. I should of and will go there, I recently moved and they are 75 miles away, that was the only reason to go to Aspen Dental in Jackson Michigan. And I have blocked them because of the barrage of emails and texts.

I had a terrible experience with Aspen Dental and would never recommend them. They did not call my insurance company to verify what was actually covered before starting treatment, even though they made it seem like everything was cleared. They also hid important information about costs and coverage until after the services were done. Then, instead of being upfront, they sent me a huge, unexpected bill. This kind of lack of transparency feels dishonest and unprofessional. Patients deserve clear communication and accurate estimates before any treatment, but Aspen Dental failed at every step. If you value honesty and want to avoid surprise charges, stay far away from Aspen Dental.

There is a large hole in the molar and it is below the crown level. This happened early Friday morning. I needed to have tooth extraction, immediately. I have read ads that Aspen Dental has 24 hours emergency care includes weekends. This is not true. They will schedule you for the next available appointment. They need to drop the emergency care bs and stick with regular scheduling. They have no passion for the patients dealing with bad pain and severe tooth damage.

Aspen Dental Ellsworth held my oral scans hostage — only releasing them after I filed a complaint with the Maine Dental Board. Repeated calls, emails, and visits were ignored. Patients shouldn’t have to fight or go to regulators just to access their own records. Absolutely unacceptable. Will give 0 star.

Aspen Dental is the worst at resolving an issue with Dentures that don't fit correctly! My journey started in December 2024 and it is now the end of August 2025. I had my upper teeth all pulled and $6,000.00 later still don't have an upper denture that fits correctly and numerous trips with an hour drive one way, they still just want to adjust them which hasn't worked thus far and they have even broken already, they just tried to fix them and of course that didn't work either. So again, I will be making the drive to try and get some relief. I have asked for a refund of just the dentures or make a new set, but I don't think that's going to happen either.

Went in for lower dentures. Kept getting pressured to get implants instead. Never got dentures. Templates were so poorly made, I finally figured out after multiple tries it was intentional to make me get implants. I asked for refund, they said ok, but refused to actually issue check. Bullied me, lied to me, stole my money.

They need to be investigated. Everything that is listed under CONS I have experienced. I would not be surprised if they aren’t shut down as an enterprise in the next 5 years. Where is the class action law suit?

Would give the dentist a 5 rating but the overall experience at Aspen rates a 1. Dental work is was told would be 2 or 3 weeks has been months! After many appointments for a bridge that doesn't fit, I now don't know where I stand! This temporary bridge is going on 6 weeks & they aren't returning my calls. I was told on Monday they would call "in a couple hours" to let me know what's going on. It's now Friday & no return call!!! I left a message, & no response to that either. They can't wait to get their money but guess it's waiting forever for what I've paid for.

Aspen Dental only interested in the money. They don't care about their patients. They schedule as much work as possible because I have good insurance $9,000. When I showed up to get an extraction, they forgot to have the dentist scheduled that day. Called many times to reschedule, but did not get a call back. You should consider other practices. They don't deserve any stars

Made a free appointment to repair a broken tooth. all went well including a free full mouth scan, agreed with the dentist to get a crown and a filling. At checkout the office manager informed me that I needed a course of oral hygiene treatments that would more than double the price of the crown and filling that I needed and that they would not do the crown and filling unless I agreed to the oral treatments first!!! I had just had a cleaning 4 weeks prior at my regular dentist, who retired just before I broke my tooth. I think they may be pushing the oral treatments to make more money. Fix the broken tooth first.

These office people are the jam on the peanut butter. I have never been so helped so much and I haven't even seen a doctor yet. I'm set up to go Monday. Lisette goes out of her way and so does brother Moses go out of his way to make sure everyone is help to the fullest and feels like family. I've never been to a place like this. Other Aspen Dentals are not like this. Other Aspen Dental offices need to take heed and learn from this staff and doctor. I can't wait to meet Dr Jamal **. My wife already goes there and she has been helped by all she has seen and made her feel like she was their family. It's it's unbelievable unless you check it out yourself. If you're dissatisfied with Aspen Dentals anywhere else check out Jupiter. You'll have a whole new outlook. Thank you Lisette for all you've done and doing for me and thank you brother Moses just for being you.

I went in for a denture consultation and was given a different treatment plan. I asked the doctor for options for both and was told my dentures would be more expensive. Then I talked to the finance manager about both options and found out dentures were an option I could afford with financing. The finance manager left the room to get approval from the doctor then came back and I finished financing the procedure for dentures and paid cash that day also to make the payments smaller. On the day of my procedure to get dentures, I was told by the same doctor that she did not authorize it and would not do it without me talking to another finance manager.

The dentist and their assistant were amazing. Once I got to the front to talk about prices. The person seemed to not listen to what I was saying then blew me off. She was supposed to have emailed me 3 different plans for me to review and I have not gotten them 3 days later. I even called up the requesting them again and still nothing!

The place is a corporate scam machine. Told me I needed $4,600 extraction implant, crown and bone grafting to fix a cracked tooth. Tried to charge me for the implant screw that holds the implant in place that wasn't going to be needed for 6 months from now. After getting a second opinion another dentist fixed the tooth perfectly with a basic filling for $600 in about half an hour. Port Orange Aspen is absolutely scummy and does not have the interest of their customers first. They take everyone's crappy insurance to get you in the door then jack up the price for things you don't need adding way more stress, time, pain and money for you but profits for them. Just find a good private dentist whether they take your insurance or not. You will be better in the long and even short term.

After multiple red flags during my visits over the course of two years, I decided to part ways with Aspen and establish care with a more reputable office before my braces come off and investing thousands of dollars in cosmetic procedures. When I requested my records, they told me I would have to come in and fill out a form. I requested it be emailed to me which they did, even though on the top of their records release form it states the patient requesting their own records are NOT required to fill out the form (I attached the form). I signed it regardless, requesting charts and X-rays… all records. They only sent me my x-rays, and now are refusing to send me my chart records. They told me I would have to drive the 70 miles to pick them up in person.

I rate a 2 star only because of most of the staff and apparently the way the business is structured. First of all I had 30+k worth of work done in Fayetteville AR and broke a couple of teeth within a year and made an appointment. They had no problem fixing them but when I called to make the appointment after hrs I left a message and my account said I still owed a little over 1400. I asked about it when I went in and it was no big deal but I found out they turned it over to collections without ever send me a invoice or a email what’s so ever.

I am in a billing nightmare. Aspendental states, I was out of network for a procedure. I am, I'm definitely in network. And in trying to get them to correct this issue. Also, talking to somebody at headquarters is like talking to a brick wall. They are reading exactly what I am reading in front of me. And have no answers. Now my bill has gone up and I have not seen them since April. The staff is kind, but their customer service billing is a nightmare. I have been paying $50 a month. Good faith to get nothing in return.

I gave a 1 because 0 is not an option. I received awful treatment from Aspen Dental in Cornelia, GA in August 2024. It was HORRIBLE and I left a review then. On July 7, 2025 I requested a copy of my records from their office and was told by Selina that the office manager was on vacation and she would have to speak with "regional" to get my records. I completed the "Authorization to Release Protected Health Information" form and Selina said she would call me as soon as my records arrived. On July 24, 2025 I called and spoke with Isaac, I'm not sure where he was, just that he wasn't in Cornelia, GA. After explaining everything to him he assured me someone from management would contact me within 4 days. Still nothing. What do I have to do to get a copy of the services that were half-way performed on me in August 2024?

Aspen Dental in Mesquite is the place to go. Front desk Bria and Crystal were really great. Kyle my Dental assistant was very professional, knowledgeable and caring. Let me know what was being done at each step. All the staff that I came in contact with was great. Synea, Mark and Jackie. Dr ** very professional, and caring. Nice. I didn't forget you Vivian, you and your staff very professional, polite and caring.

I visited Aspen Dental Abington, MD, on 08042025. I arrived early to attempt to schedule appointments for myself and my 2 teenage children. This place is so unfriendly, complete with a profiling "Karen", and trying to explain that I want all 3 appointments on the same day was very difficult for the staff member to understand. She kept trying to give me days and times to fill their calendar. Also, they want to schedule x-ray and exams separately from treatment plans...Why should I want to take off two days instead of one day....Which explained why they were empty.

If I could give a zero star for Aspen Dental, I would. They are the worst place I’ve ever been to in my life over a year and now they’re trying to bill me 500 and something dollars when my insurance pay plus they had me get a loan I had to pay it back. I never even got a total cost for my Partial. They said they had to give me. I don’t even wear cause it doesn’t even fit right it doesn’t and they said at the end of everything they would owe me money, but that didn’t happen either. Here’s a review or a video of what I just received.

Does not care for the patient at all. More concern about how will you be paying extraction. Week ago today called several times. Get disconnected. No one seems to care. Still having pain. Do not recommend this dentist to anyone.

Run, don’t walk AWAY from Aspen Dental!! This place is one of the worst scamming businesses that I’ve ever seen! I am a Medicare recipient and have supplement insurance, to which I can only go to Aspen. If the insurance company can’t figure that Aspen is overcharging them, they’re crazy! AND if the people can’t figure out that they are being scammed, they need a mental evaluation! They’re focused on the elderly with insurance and not totally comprehensive. Okay, I went in for just a plain cleaning! I’m very adamant about taking care of my teeth! I just had my teeth cleaned 6 months previously with an absolutely great dentist but had changed insurance that would pay more for a cap. BAD MISTAKE!

Horrible. Paid in full and they kept billing me and my insurance. Still can't believe emergency life saving surgery is cheaper and so is a complete burial is too. Has to be some regulations especially cleaning surgical procedures room in between patients. A tech came in during my procedure to pull out a device in the corner that still had a partially used iv bag and tubing connected. Pain is another issue. I kept raising my hand because I can feel some of the work. Did not believe the patient. Other states at least regulates heath safety. Have to wait a few more months to get Hep B, C and hiv testing.

I was in a desperate need to have an extraction. I was quoted a fee over the phone. After I arrived and paid the quoted amount, I was told before the extraction that I had to pay more - which doubled the price I initially was told I had to pay. Also, when I called them to convey my displeasure regarding my experience, I was simply told that I was told what I had to pay up front was a down payment for an emergency procedure - which differed from what actually transpired.

I do not recommend them, they do not know how to make dentures. I have been using an upper denture for over 40 years and this place does not know how to align the denture to my lower jaw, my bite is completely out of alignment. I paid for the most expensive denture, using my health insurance as well. Now I will have to have a denture made and pay full price for it. So beware, oh and by the way, the first denture was so bad that they redid them, I cannot chew my food properly now.

I was billed for items that were not included in my Treatment Plan/Financial Responsibility contract. I was charged $2,804.00 on a separate billing statement for something that was not on my treatment plan, that I was completely unaware of. I understand their "estimated insurance coverage" would not be accurate. But it wasn't a matter of insurance. This charge was not due to "changes in my treatment", or "upgraded procedures or materials". Plus, wouldn't they inform me that they would be adding this large amount of charges and explain why?! I've made many phone calls trying to resolve this issue. I was told by the Office Manager (after many unresolved calls) that it was an error & I would NOT be billed for this. Today, I received yet another bill, for the same item. This should not be legal! It's deceptive billing & very unfair. I only gave 2 stars because the dental assistant was very good & nice.

I am writing this review, because I just had a chance to compare services and I realize how terrible and scammish Aspen Dental is. My rating for them is minus 10. I had to leave my dental office that was great for me for close to 20 years, because insurance stopped covering them. So, I was in the search for a new one for myself and my husband.

I have been having trouble with my teeth for years so when I had a toothache I went and talked to the dentist and we agreed to pull all of my top teeth and I really trusted the dentist but now I’m not sure I made the right decision.

I had a disappointing experience with this dental office. The clinic was extremely busy, and it felt like the staff and dentist were rushing from one patient to the next and although they diagnosed me with Periodontal disease, I was never seen by a Periodontist because they were "really busy". This truly concerned me as It felt more like a sales pitch than a medical recommendation, which left me feeling uneasy about the motives behind the advice. While the office seemed modern and well-equipped, the overall experience felt impersonal and rushed. I believe dental care should be thorough, transparent, and tailored to the individual—not a one-size-fits-all approach. I won’t be returning. PS: I found a great dentist later that afternoon who did test me and did not agree with this office's diagnosis as all my scores were 3 and under.

This practice preys on individuals that don't know how to navigate insurance. Admittedly stated they double, triple charged us but were happy to take our money. They hung up on me, then tried to re-route our conversation and then finally stated because I had knowledge of the dental industry they would no longer speak with me. SHADY.

The dental work was great. No bill payment reminder is what has caused the issue. No one messaged a payment reminder but personal business told in front of others; which is wrong. I have paid on Care Credit. Wasn’t allowed to make an appointment for next week after I get paid as Receptionist, was too busy cutting me off. My oldest daughter recommended Aspen Dental to me.

Made multiple calls asking them to bill my insurance currently since I found their mistake but it’s been almost a year and they still haven’t fixed it. Now paying full bill instead of 20% of the bill.

I noticed their Ad for $299.00 uppers only and can't find 1 office that participates with this offer. VERY DECEPTIVE!!!! I am located in Fulton County New York. Is there ANY locations that participates?

If possible I would give zero star. So lousy job, They did my implants, they worse than regular denture, make me a pain when I eat so I have to remove when I'm eating, don't go there. Pay even few hundreds more, and don't buy expensive problems.

Aspen Dental takes great care of you and the staff is very caring. The young lady that took care of me was very nice and knows what she is doing. Sarah is a great person and takes great care of you .Very Professional.

0 if possible. I was billed for a comprehensive exam, a full radiograph of images and cone etc. I came in with an infected tooth and they knew I was having implants. They took 1 photo and one look at the tooth and would not pull it. They then tried to bill me 654 dollars for absolutely nothing. They did not bill insurance and are over billing for services not rendered. This is why health and dental has such a bad name. This is ABSOLUTELY FRAUD.

I would like to recommend the Dentist and her staff in the D'Iberville, Mississippi Aspen Dental Office for all they have done for me. I had received some Dentures from the Daytona Beach Aspen Dental Office and the lower dentures weren't snapping in correctly. I'm working in Biloxi, Mississippi, so I called the D'Iberville Aspen Dental Office, and they set up an appointment to fix my problem right away. Dr ** fixed the problem immediately and made sure that my Dentures fit me perfect. The office staff is really expectable. They are happy, remember your name and are really efficient. I would like to commend Dr ** for her professionalism and proficient work, Ashley and Kim (Dental Assistants) with helping me with adjusting my dentures and the receptionist with her kind demeanor. Fixing the lower snap-on dentures and the other work they did, adjusting the Dentures cost me nothing.

I ask for a scheduled dental appointment for my bridge. They gave me the time of said appointment and when I showed up, they said they'd fit me in, what happened to my dental appointment? Gentleman in the waiting room asked me what was going on and as we were talking, a troll from the back flew into a fit and forbid me to talk or she was going to call the police. So I left.

First I paid cash 1,300 dollars to pull 1 tooth yes 1 tooth. Then weeks after they send me a 310$ bill in the mail saying I still owe them so when I call to see why they say it's because my insurance didn't cover. WELL I PAID IN CASH 100 PERCENT OF THE BILL so how could I owe anything left over that insurance didn't cover. It's a hidden fee which is illegal in Louisiana. I tried to address the issue with the office and corporate office. They act like it's no big deal. Well hidden fees are a big deal. It's a crime so if Aspen dental wants these reviews removed I want this illegal bill gone and I do have paperwork to prove everything I'm saying. This is not out of spite. It's calling out thieves as far as I'm concerned.

Aspen in Hilliard, OH (suburban Columbus) tried adding as many services as they could, even though I scheduled specifically for a Cleaning. One of my older brothers has been my Dentist for 40+ yrs, but since I moved & he is 2 hrs away, I thought I'd try Aspen. They wouldn't even do the cleaning, said they wanted to refer me to a Specialist. I don't need a Specialist, I needed a Cleaning. I just had a couple of Implants put in & had an exam at that time. Their Business Plan is based on pushing as many services as they can; be aware- their top concern is REVENUE, NOT YOUR ORAL HEALTH.

My total estimated treatment plan was $33,898.00 with a $4,148.00 Insurance discount plus $2,500.00 Insurance coverage: my responsibility was to be $27,250.00. The end total I paid was $31,158.20. The so-called discounts never materialized. The biggest issue was the snap-on dentures were ill fitted and painful to wear. The dental assistant had no idea on how to resolve the issue. Bottom line was I went to a different dentist, and he resolved the issue within 2 visits at an additional cost. Be aware you will most likely be over billed for a poor-quality product.

After having to have my teeth pulled and to get dentures thinking Aspen was the right choice WELL it was NOT. I told them I could not read or write. They took advantage of that. The front desk person at that time was so mean to me that I hated to go in or call for anything if I had a problem. It was scheduled out two weeks, no matter what was wrong the girl out right did not like me and she showed it. A new receptionist started and treated me with the utmost respect. Her name is Diane. I love her to death but now I have an issue with a hole in my top plate that would be from manufacturer defect more than anything and I’m being told there is no warranty to that. I would have to pay to have it fixed. I don’t feel like I’ve been treated fairly from day one of going to Aspen Dental. I would NOT recommend them to anybody in fact anybody I talk to. I send them elsewhere and tell them not to go there. This is in Chillicothe, Ohio.

Do not go here!!!! Absolute worst experience of my life. It took a year to get my dentures. I have barely had them 6 months and a tooth fell out already.. Horrible, horrible, horrible. Do not go there.

On 10 26 2023 I had dentures put in after paying $11,000 in advance. They did not work that night. The bottoms fell out when I tried to eat. After Eight adjustments… Same result. Now 2 years later I have not had one meal without my teeth falling out. I have lost 60 pounds, have many physical issues like malnutrition, extreme weight loss, very extreme eczema, and anxiety, caused by Aspen Dental, supported and documented by my three doctors. I made many requests to the incompetent doctors and to the CEO and chief legal officer … They never answered one of them. They blocked my phone, and illegally dismissed me when I asked to have my teeth fixed … illegal because they did none of the seven ADA requirements for a dismissal. 

I was asked which toothpaste I wanted - fluoride or dry mouth? Then they splashed fluoride on my teeth. Not bothering to tell me they were charging $25.00 for the toothpaste and $53.00 for the fluoride - neither one covered by my insurance. I made three visits. I had at least an hour wait on the first two. On the third they put me in the chair, deadened my mouth and let me sit for an hour and a half. I cancelled any further appts on the way out. Also, my lips swelled up at least 1/2 an inch and remained swollen the next day. Never in my 70 years of getting filling have I had my lips swell up and be painful for a full day. Run. Don't walk....

The staff from the front desk all the way to the back were amazing. I met with the doctor several times and changed my mind repeatedly and they made all the accommodations that I requested. I did lots of research and I’m glad I trusted them with my dental care. I appreciate everyone of them.

Well I went in thinking I would get my bridge fixed. The Doctor said I needed all new stuff so she would not touch it. So I was set up for a appointment on a Saturday for financial discussion. I ended up getting 3000 credit. I decided I didn't want to use it unless it was necessary. So I put 1500 on my card after reviewing a treatment plan. At first I was quoted 6200. Then I told Amanda that I can't afford that she then left came back with she said the same plan but she cut the expensive cleaning off so now I was at a balance of around 620. Without using my approved credit. So when I went my appointment I was thinking I was getting extraction and a bridge only to see she had changed my plan to a denture.

Given evaluation and told 4 cavities along with some other work. Decided to get second opinion and ask 3 times for my X-rays that I paid for. Never got them but when I went to new dentist no cavities. Wow.

I had some implants done by this people. They failed. They actually fall down in about 3 months, they are willing to redo them but is over 2 years and just got postponed again, it’s a shame that I spent $20,000 and I get treated like this, this is in Livonia Michigan.

I had 2 teeth pulled at AMSTERDAM NY Aspen Dental, they refuses to remove my stitches which they are now getting infected. I called 4 times, they tell me we will get back to you. But never received a call from them. There services is horrible. Avoid them at all costs, they took my 2000.00 dollars but refuses to complete the services. So will consult a lawyer to start lawsuit.

I recently went to Aspen got my treatment plan and my out of pocket was $2500.00 which I paid all on my first visit. I was provided an electric toothbrush that was $199.00 out of pocket. They never asked if I wanted it or not. My third visit I was told the insurance denied my partial and I needed to pay another $1000.00. Upon calling my insurance company. They never requested a prior auth or submission of that claim. I’m requesting a refund for work that I didn’t complete due to their incompetence at the front desk. The work done was ok other than the dentist did chip the front tooth previously filled a week before getting 2 extractions. I was able to use a regular nail file to smooth it but I’m never going back period. Very sad.

Don't go there. They rip people off by saying they did a procedure they did not do. They are scammers. I wouldn't let them touch a dog much less a person. Then after paying on my bill for months, they gave it to a debt collector when I had 37 dollars left to pay. Do not ever trust this awful place. Should have no stars.

Would not recommend, the dentist doesn't listen at all one College drive. He states I need to remove 4 wisdom teeth, only have cracks in 2 with no pain or major issues. Then he recommends a bridge, I did my own research which is what I told him I'm would do and that's a no, I also repeated I didn't want to remove all or any of my wisdom teeth and they still wanted me to get an oral surgeon number. I refused. He still put down to remove all 4 of my wisdom teeth and I told the lady I didn't agree to that at all. Horrible experience.

(I tried to leave zero stars but won’t let you submit.) I was very excited to be new Aspen Dental patient after retiring from the military. Online scheduling was a snap and worked perfect with my schedule - that was the only good thing about the rest of my experience. I arrived early as I figured I’d have paperwork to do. I completed it and was still a few minutes early before my appointment time. I was seen 15 minutes after my scheduled time - even though a lot of staff were sitting up near reception and playing with an employee's child that they had brought to work.

Aspen Dental in Berlin, MD pulled a fast one! I've had United Dental coverage with them for more than a few years. Imagine my surprise when I got a call from the local Manager, Ra'Shiem **, asking that I pay in full when I come in for my upcoming teeth cleaning/exam, and that, upon my questioning, said I would then be reimbused by my insurance company. I did indeed receive a check afterwards - for about a quarter of the amount. United said it was because it was out of network - ???? I go back to the manager, who tells me his company had indeed contacted everyone that they dropped all insurance coverage.

Unfortunately, I have acquired debt for services rendered that were not necessary. Provider stated I had periodontal disease. This affected the price of a cleaning in Shelby office. Provider did not take recession measurements for each tooth and surmised that I had 11 level 5 recessions. I was in the chair from 2 pm until 5 pm, mostly waiting on the provider to return from seeing another patient. As a result of preparing a cracked tooth for a crown, my jaw was swollen and bruised for 2 weeks. He cut the inside of my cheek with the drill. He also stated I had a cavity.

I had dentures made about a month ago. They are very nice and staff was great. I wanted the top denture to show my teeth when I talk. Now it looks like the denture is receded and I have no denture in at all, makes my mouth look very strange. I told the dentist or man who made them and he said my original denture was too big but now the teeth are just too small which makes me look like a I have no top teeth. Other than that all was ok.. I wish he had listen to my wishes not much I can do now. Listen to your patients!

We called to get an emergency extraction for my wife. They confirmed emergency extraction and told us when to come in. We arrived 30 minutes early and completed paperwork. After she had been back there awhile we were told the 'doctor' wouldn't extract the tooth today and were 'given the business' on how they were going to send all their kids to Harvard after they were done with us.

If I could Aspen Dental 10 stars I would. Aspen Dental in Appleton Wi did for me in 2 1/2 weeks what my dentist could not do in almost 6 months and two attempts at upper dentures. The very poor fit, needing an adhesive and even then they would pop out when eating. Finally they agreed to refund my money and I went to Aspen Dental.

I am not sure if all Aspen Dental offices are run the same way, but this location in completely untrustworthy. Multiple issues occurred when I was treated at the Aspen Dental Hamilton OH. To begin with the dentist misread a xray. not until I had to demand my pain being addressed did they schedule me for another visit, This time it was a dentist from another office and that dentist determined I had another tooth that was causing the pain. This also affected my next appointment for extractions and partial denture..

Saw on Aspen Dental's website that they state they can try and repair a broken denture, mine broke so I was looking for a repair if only a temporary one, made an appointment and got a call the next day to get some more information, when I spoke with the representative they stated that they don't repair any dentures that isn't made by aspen dental, would have been great to know before I booked an appointment, you know like maybe it should be stated on the website....

I was wary about going to Aspen, due to their poor reputation, but did because of the ease of getting appointments quickly (Meadville, PA). Poor decision on my part. A female doctor removed the remnants of tooth, bone of two front teeth. This Dr. also tried to pressure me into procedures I do not need. A week after the procedure and receiving a partial for my two front teeth I was in immense pain. I assumed I possibly has dry socket. I called Aspen Meadville and they did get me right in. A male doctor informed the female Dr. neglected to remove all bone and the area was infected.

My husband had a new top plate made, the staff was friendly to begin with. The plate did not fit, it kept falling out of his mouth so we went back. They were not so friendly this time but they relined it. He still went back and told the dentist it wasn't working and needed a new denture made. He said there wasn't anything wrong with the one he had and he was yelling. I told them our contract stated that if we was not satisfied we could get it remade or our money returned. He continued yelling at us. Said we definitely was not getting our money back. Finally my husband told him he did not appreciate him yelling at us.

I hate that I had to give one star. I have the Aetna discount plan for which they said they accepted before the appointment. My husband and child went to 2 appointments for which they were turned away after long waits to be “verified“. A month later they never could complete an appointment and was suggested to get a credit card instead. Even though they knew we had a discount plan that they accepted. They said they were having problems with their new system. Got tired and finally moved on to another business. God awful place!

The office staff including the manager are not helpful at all, I've going here (71st & Memorial) for about 3 years. There was a crown build up done in 2024 and the bill is continuously sent to me and they state insurance hasn't paid. I verified with insurance and they stated they've never received a bill from this dental office? I conveyed the issue to the manager and she sounded like she could care less. She stated she was sending to the billing dept and they would submit electronically the way they do it. I offered to the manager that I had a fax for them to use and she corrected me that they submit electronically and they do not sway from that. I once again offered the fax and asked what could be done? She did not offer a solution or any type of mitigation because this bill was 1 year old.

They charged my mother for services that were not rendered, and to make matters worse: They sent the bill immediately to a financing company that wanted to charge her 37% interest. AND, they never billed the insurance. The insurance told us that all services were covered, but they never even received anything from Aspen Dental. Lastly, she needed dentures, a partial, and after several weeks, it still does not fit. I don't recommend this place. Don't go there.

Try to upsell you dental work you don't need and will not do the work you want until you do the upsell work. Total lack of care for the person that just wants to have a Teeth Cleaning, normal Teeth Cleaning not some expensive work you do not want.

I showed up for a cleaning and was told that I needed all this other work done. I said ok. They said, $2700 before they would clean my teeth. I'm sorry but who has $2700 just to get my teeth cleaned??? Called another office and boom, Three days later I got my teeth cleaned without all the extra bs. Please don't go there. They are a total rip off. All they want is your money. I wouldn't trust them with insurance.