Aspen Dental Reviews

Aspen Dental is the best! I love their staff! Staff is patient and kind, most importantly gentle. Shout out to Chonnell. She took really good care of me. Thank you.

A cleaning service and all this other bs that they said I needed done was over 2000.00?? I was charged for some toothpaste the hygienist said would help rebuild your gums and some antiseptic wash that ins. Did not cover. I did not ask for this and they refused to take it back and I was charged 80.00. There is no toothpaste that will help rebuild receding gums so I was scammed!!!!!

A $1000 dollars to clean teeth. Think about this, 1 person 1 hour. $100, overhead $200. Profit $150. Dr's. take an oath to help people. I understand Profit. But you guys are crazy.

This will be my first review. So the assistant was showing me why my tooth needed to be pulled on an old X-Ray. She pointed to the broken root and the cavity. I had to point out that it was a tooth they had already pulled. The worst part was that they had told me to go back to my old dentist and get him to pull the rest of the tooth. I told them okay. You pulled it 6 mo. ago. That was the tooth they were going to schedule to pull again.

My dental office is moving so I called Aspen Dental in BOLINGBROOK IL. I called last week, gave them all my insurance information,Today April 29th I called to see if they received my dental records. I was told they didn't have any of my information. I'm guessing this is a blessing in disguise as I have been hearing negative things about Aspen like procedures not being needed just to charge the insurance.

I regret visiting Aspen Dental, unprofessional at Charlotteville, the doctor and the staffs are rude and not helpful. Disrespectful…I removed my teeth and is broken in and still in pain but they did not help me. I regret going there. Am changing.

After 2 poorly fit dentures, I was told my mouth is not the right shape for dentures that the only fix was implants. I was scheduled for 4 implants with sedation. I sat in the chair and they didn't know I was scheduled for sedation and didn't bring it. They could reschedule for 2 months or try with just novocaine. At this point, my dentures were flopping around and adhesives caused rashes and swelling. I started to proceed. It was horribly painful with how rapidly he was pushing the novocaine. I started crying and he yelled at me to stop crying. He continued as tears streamed down my face. He stopped and said that I was a baby and I wouldn't be able to do this. I got out of the chair and hurried out crying. I even forgot my dentures. It took all I could muster to go back in and get them.

I went for 1 sore tooth. #31. They advertised $29 exam and X-rays. By the time I left the office. They said they found numerous items that needed to be addressed. $24,000 dollars worth of upselling. The tooth that I was concerned about, I was told to see another doctor and the consultation was going to be $475. Just to see the dentist. What a joke and upsale. They are in it for all the wrong reasons. Oh yea. Btw. I had no cavities.

Very unprofessional experience at Aspen Dental. The Office/Finance Manager was rude, dismissive, and spoke to patients in a condescending manner. What was most concerning was that private financial matters were discussed openly at the front desk, within earshot of other patients. This should never happen those conversations need to be handled in a private setting to protect patient confidentiality. Between the poor attitude and lack of respect for privacy, this visit left a very negative impression. Aspen Dental seriously needs to address professionalism and how patients are treated. These type of behavior will make a bad name for a company. Customer Service training definitely needs to be put in place.

Sadly our experience at the Aspen Dental Office in Chambersburg PA was horrible. My husband and I, we are new to the area, thought we were going in for a teeth cleaning and check up. It was not explained to us until after I had extensive X-rays taken that no actual dental services are provided on the first visit by Aspen. This was not communicated to us in our initial conversations with Aspen to set these appointments up. When we raised concerns about the miscommunication, they said that is the Aspen protocol. They then spoke to the doctor and we were told to leave as we would not be accepted there as patients. We were dumbfounded by this treatment, so upsetting to say the least. We do not have a receipt for the X-rays they took but we were a verified patient.

I came in for dental cleaning in Feb 2024 and was asked to open a Care Credit account in the amount $1800.00, to cover charges until insurance pays. Like a dummy I agreed. However, I also had dual coverage at the time. A year later I am still paying for care credit. I have called multiple times only to get the run around. First insurance paid and second insurance denied due to untimely filing. I demand a refund to cover care credit bill. This place is fraudulent in all the charges for new patients. I will never recommend this con of a dental office. Still till today no resolution 2 years and 2 months later. SCAMMERS of dental office.

The office was very nice and new and the employees were nice. I had made an appointment for a cleaning because I was wanting to change dentists. I was assured I could get a cleaning. They did x-rays and told me I had periodontal disease and needed deep cleaning. I do not believe them. They said I would need to have it done in 2 sessions and would need to return every 4 months for upkeep. They also said I needed a crown replaced. I told them that the crown was not bothering me and that at this time I was not going to have it replaced.

I went to the Madison location for a cleaning. After waiting 30 minutes, I left. I've never in my life had to wait even 5 minutes for a cleaning, and I'm 70 years old!

I have a emergency broken tooth. Went on their website I scheduled a emergency appointment. The site had several that day. I picked one gave them all my personal information then not even 5 minutes later I got a email text and phone call. 3 contacts saying I would have to reschedule for 2 days away because they allegedly booked 2 people for the same slot. So this is horrible service business practice. I believe they offer walk ins and same day emergency services and when you give them your information it's, "Oops we made a mistake counting on the patient" to just keep the new appointment. Then I called the Tilton office and the lady was rude. Cut me off and had zero concern about my emergency. Joke and a scam. I'm gonna try and go back on the site see if that time slot is available to see if they in fact run a scam. Stay tuned.

The staff was friendly and the hygienist was thorough; however, the business structure is made to maximize profit. They are very pricey! I changed dentist this month and I am very satisfied with the care and prices. I would not recommend them to a friend.

Absolutely horrible and unprofessional. They say they will guaranty satisfaction of services and don't. Local independent office gives excuse and participates in high pressure sales. Appear deceitful and dishonest and should be out of business.

My husband had an appointment on a Friday for 2 broken teeth. The lady doing the x-ray was very rough and demanding. My husband explained that he was legally deaf and she need to speak up. I could hear them from the waiting area. Her demeanor was less than caring, basically ordering him to open and close his mouth. Once in the exam room, the same person used a wand type instrument to take pictures of his teeth. Once the dentist came in the room, she did not address the reason why we came in the first place, but started telling my husband that he needed A LOT of other work and had to have SEVERAL teeth removed and that she could not do anything about the 2 teeth that he came in for.

I went to Aspen Dental in Hixson, Tennessee in August of 2025. I waited 4 hours before they even called me back. Then did so many x-rays and then told me I needed deep cleaning under my gums. The office manager gave me paperwork to fill out for financing! I have insurance but it wouldn’t be enough! My insurance had $2500 and they wanted me to get a loan for $3000 more! I left to think it over. I went to another dentist and I don’t have anything wrong with my teeth or gums! Very disappointed and mad that they are taking money from people and saying that need services that they don’t!!!

Had been a patient at Aspen Dental and had two front fillings fall out that were done less than 2 years ago and asked to get in as soon as possible to get them refilled. They did schedule me in for the next week, but failed to tell me that it was just for X-rays and not to actually be to fix them. That would be week’s out while I had another dentist who could have got me in that Wednesday fill them! So ended up losing that appointment because aspen said they would take care of it! Also charged me 189.00 for the visit and wanted 800.00 for the filling of the tooth that they put in less than 2 years ago! Total scam and garbage! Beware! The message of if you have an emergency for your teeth they will make you a priority is a lie! You will be booked out months! Even if it their work that failed! Less than 2 years since fillings shouldn’t cost 800.00!

Forced to get a cleaning I can't afford to complete my crown procedure. Couldn't be more angry.

I feel like it is necessary to write a review regarding Aspen Dental. In 2015 I had 13 teeth extracted. I made the appointment specifically so that I could have anesthesia considering that I had 13 teeth to be removed. Upon arriving for my appointment. I was informed that the anesthesiologist wasn’t in that day. I question the validity of making the appointment specifically for an anesthesiologist in the first place because they couldn’t have cared less that the anesthesiologist wasn’t there. Instead of trying to make another appointment for which I assumed the anesthesiologist would again not be there. I went ahead and had 13 teeth extracted with Novacaine only.

I recently visited Aspen dental in Hermitage Pennsylvania. First visit I was forgotten and left to sit in the waiting room until I spoke up almost 1 hour after my scheduled appointment time. They did admit they forgot about me. Next were the fees for said procedures and wanted paid up front before and procedures happened. This has never been the protocol at my previous dentist who is unfortunately retiring. Then I was scheduled for other procedures at another Aspen for because they didn't offer those at this office. Then they tried to hit me with more fees to go there. Went for an extraction and they were going to pull the wrong tooth! Tried to talk me into 4 root canals and crowns. This company is a joke. In short I canceled all appointments and procedures and got a total refund. Please be aware of their bait tactics and overpricing.

I had an appointment with Aspen Dental in Hanover, PA on January 14, 2026. I was not pleased with my experience as it felt like they treated my teeth like a car warranty more than health. They kept offering me their version of Invisalign which I do not need. The doc offered it, I said no. The tech then offered it, I said no. And they wouldn’t let me leave without seeing the office manager who offered it and I said no again. Confirming that I moved dentists and they said there is nothing wrong with the alignment of my teeth (this was my first time with any dentist in 30+ years every mentioning something like this to me before and pushing it on me).

Aspen Dental has been my dentist for about 4 years. I’ve invested over 30,000 for my implants. I’ve been back on 3 different occasions because I’ve lost 3 different teeth while eating. This should not be happening. One for the price of these and for 2 now I have a fear of eating thinking I’m going to lose another tooth.😭

Horrible place charged to clean my teeth and did not use any machine. Just scraped my teeth with a tool. I need to report them to the medical regulators. Close them down!!!!! And charged big money to screw me over. My brother is a dentist in Florida. He was shocked.

Aspen Dental in Tuscaloosa, AL is the worst! I had an appointment scheduled for 7:30 am on 3/26/2026. I confirmed appointment and made sure that I saved it in my phone. Upon arrival I was told that they did not see it in the system and that they wouldn’t be able to see me until 9 am despite the fact that I showed the confirmation. The was very unprofessional as well as a huge inconvenience for me. I didn’t have time to wait an hour and a half because I had other appointments scheduled for the day! I have read reviews stating the poor service at this location but today I witnessed it first hand. I will never recommend to anyone!

Aspen Dental is the worst dentist I have been to in my life. I should have listened to several people that told me not to go there. They are overpriced for the services. I have never had to pay a lot of money out of pocket with insurance and then had to use Fortiva for the extra. This was ridiculous. I wouldn't refer nobody to use them

Chipped a tooth. No dental insurance. Scheduled an appt and did get in within 48 hrs. Spent 2.25 hrs there. Xrays, scans, ect. Doc goes over my teeth, asking me to smile, explains how I need a "deep cleaning", how I am not happy with my smile. She suggested problems I might have. Not a word about my chip tooth, which I mentioned numerous times. Then when she was done, she told me the office manager would see me. I again asked about my chipped tooth. I got an, "Oh yeah, we will have to remove it". Then began adding on additional problems with that.

How might 2 implants on lower jaw, both placed front 1 to 1 and 1/2 inches apart. None on the sides nor towards the back stay in place while eating? So frustrated in October after several adjustments to no avail. Have not yet been back. Very painful to wear, impossible to eat with. Frustrated with the only resolution Aspen has offered is another adjustment. Brandon ** Lee Circle, Forest Park, GA 30297.

Be very careful with this business, they are not forthright about their “practices” regarding getting all info, credit cards, ins info, etc. Also under the category that they GUIDE you.. you might say they force you to sign a CONTRACT on first appt! If you’re late or don’t call 24 hours ahead of emergency cancelation THEY WILL CHARGE FULLY FOR WHAT THEY HAD PLANNED TO DO FOR YOU THAT DAY. They will charge you without consent if you sign their CONTRACT. Don’t sign it. Do not empower companies like this, there are many dentists who do not run their doctor office without coming off pushy and confrontational.