Aspen Dental Reviews

This place was awful! First I used my one visit for 6 months. To get a filling and cleaning. They left the numbing stuff on my gum too long and it caused a huge blister. They refused to acknowledge any responsibility the next day. They refused to give me my regular cleaning even though I’d had my teeth cleaned 5 months earlier. Said I needed a deep cleaning at $1200 also $5000 worth of dental work. That I didn’t need. Lastly my filling fell out after 2 months. I would never go back to them again. They are only out to get as much money as they can and don’t care about you at all!

Do yourself a favor and never go to this place. They lie they cheat they steal they do terrible work. They canceled appointments. They have a new dentist every month. They lie they cheat. They con the insurance companies. My girlfriend just came home and earned the whole left side of her face is bruised up so bad looks like she got in a car accident. Nothing more than simply fixing a cavity.

According to their website, they do emergency tooth extractions. That is not the case. I scheduled an appointment. They canceled the appointment that day and rescheduled for the next day. On my way from my appointment. They texted me when I was 10 minutes away while I was driving to tell me they were rescheduling my appointment. I had to call them when I questioned the gal at the reception. Why they didn’t call me. They said they texted me. I said it’s amazing. 15 minutes before I got your text. I got a confirmation of my appointment at 4 AM. Your website Is a lie. I was told as a new patient they can extract a tooth they needed to schedule an appointment, have the dentist check out my tooth and then reschedule another appointment. The receptionist was rude and unapologetic.

Do not trust this organization. In my experience, they retained patient funds as “credits” without transparency or proper communication. I was told they were in network when they were not, and I was charged an amount upfront that later did not align with my insurance explanation of benefits. This created significant issues with my FSA and reimbursement. As I tried to resolve this, I was informed that my insurance denied services and that I owed additional money. However, after reviewing the Explanation of Benefits, it did not reflect those denials. I relied on that information at the time and paid the additional amount. This experience has been extremely frustrating and disappointing. Patients should be able to trust the accuracy of billing and insurance explanations, and that was not my experience here. Proceed with caution.

This place is terrible. The Albany office is only found Alexis to be very nice but when getting some fillings the doctor drilled out my tooth and stopped and told me that, "Oops you'll need a root canal." Wouldn't you know this before drilling out my tooth. Then she called in the office manager to upset me something they didn't explain. What do I say with my tooth drilled out and mouth open, No?? Then I found out that the credit that I took it to pay for this stuff only covered three teeth! Another surprise because they told me it would cover all I needed to do. Never again and last but not least there is one girl there with the personality of a barracuda! 2000 later!!

Aspen Dental talked my 90 year old father into having all his teeth removed. He bled so much he ended up in the hospital. Then after he paid 5500 for lower dentures they were never able to get them to fit him. Instead of redoing their mistake they managed to leave him with dentures that were so painful that he could barely eat. He lost 30 pounds. Today when we went to see about getting a new lower denture they said it would cost another $4200. Corporate theft and poor patient care. Go anywhere else for your dental treatment!

I would not recommend this practice based on my family’s experience. My parents initially scheduled a routine dental cleaning but were advised that they required a deep cleaning that included scaling and laser treatments, resulting in significant out-of-pocket expenses. We have serious concerns regarding the accuracy of the billing and insurance claims submitted, as charges appeared for services we do not believe were performed. Attempts to obtain clarification and resolution through the office have been frustrating, as communication with management has not provided clear answers or timely assistance. We are still actively seeking reimbursement and a satisfactory resolution. Patients may want to carefully review proposed treatment plans, costs, and insurance billing before proceeding with services. This place is a cash crop.

Actually a zero... HORRIBLE experience... LIED about everything from extractions to temporary dentures. I am horrified by the entire situation...anyone looking for new teeth, please do not get involved with Aspen Dental. Scam artists... TOTALLY AN INSURANCE FRAUD COMPANY. Hired a lawyer to sue their company from fraudulent charges and claims. Just another fraudulent company looking to make money. Telling you you need treatment you absolutely do not need. Insurance fraud.

I've been taking my sister in law to Aspen Dental in St.Cloud, MN several times and I will NEVER recommend them to anyone! She's in pain, her temporary teeth don't fit and it's painful. Also it's been a couple months she's losing weight. If they keep messing around like they are I told her to go to court. The cost is crazy to have a bad experience. Staff is nice but that only goes so far and it's tiring driving there just to leave the same way she came. The bottoms don't fit and makes her look funny. It's sad

DON'T DO IT!! At least not in Glen Carbon Illinois. Get your teeth the same day, NOT SO MUCH!!! I went in to get implants on my top. They said they prefer to do both at once so they extracted 8 or 9 I think teeth on my bottom front that I had left and drilled the holes for the post on the actual teeth they were going to be implanting 6 months later and that was on April 22nd and it is now May 24th and I still have yet to have teeth. How embarrassing! They have fit me for two sets of temporary dentures. The first mold they took was an absolute disaster and the second one was not much better. I can't help but think if they have any idea of what they're doing. I cannot close my mouth if I wear them. More or less actually do anything or talk. I'm still eating mashed potatoes and Jello every day.

I went to Aspen as they accepted my Medicare insurance. I was there for a simple cleaning, I thought. I received extensive imaging. After the thorough exam, I asked the dentist about my cleaning. She seemed disoriented and had to consult with the front office. 40 minutes later a hygienist arrived. He cleaned my teeth, after I rejected the ** injection. I paid $141 On the spot, and was told insurance covered the balance. 3 weeks later I was billed $820. Speaking with the Aspen agent I discovered I received a deep cleaning (scaling), instead of the procedure I arrived for, and the $141 paid in office was for a take home bottle of mouthwash.

Husband scheduled visit for broken tooth. Requested premeds to make sure no infection occurs due to health condition. Procedure was the next morning. Did not get notification that meds were ready for pick up from pharmacy. Couldn't take meds prior to procedure because pharmacy opened at same time of procedure. When he arrived at the office he let them know he didn't get a notification that his prescription was ready to be picked up. The office worker proceeded to ask my husband health questions in the waiting room in front of other waiting patients. This is not okay. This violates HIPAA Minimum Necessary Standard. This person did not use reasonable safeguards to protect my husband's PHI. This shows they do not safeguard your privacy.

The staff really makes you feel comfortable. There is most generally a long wait for visits.

I guess I'm not alone in writing reviews about aspen.. My main complaint is their billing practices.. I believe the people you see to explain the costs are on some type of commission bases .. Twice they explained the pricing and actually negotiate with me like buy a car to make a sale.. Twice they statement was different than what they told me .. I believe they have a bait and switch tactics.

Run don't walk to another dentist. This is a shabby, unprofessional operation from arrival to disappointing departure. Lackluster personnel that actually lied about x-rays being required by law even though I was only there for a denture repair. The dental tech was surly and needed a few days off to assess her future. All in all, a waste of several hours to leave without a repaired denture as promised when making the appointment. Don't even waste your time checking in on line to save time in the office. They ignored all of that and handed me a three pages to fill out. I sensed something was wrong and everything that followed proved me right... I should left then and saved valuable wasted time experiencing mediocrity.

At my last visit I made an appointment for teeth cleaning 1 year later. Upon arrival I was provided a higher price than I am accustomed to which I was not prepared for seeing as I have no insurance. I requested an explanation which the receptionist could not provide, and arranged for the business manager to come out front. The business manager advised me I was not here for a cleaning, but rather an exam, claiming I had not been seen by them for over two years. I explained her records were in error seeing as I received a medical clearance exam from them for prior medical surgeries in 2025 and again in 2026. She then stated it was ASPEN's policy that I had to have an exam and could have a cleaning with additional cost.

Took my son to Aspen Dental for a severe toothache so bad his blood pressure is 178/105. They took his blood pressure and acted concerned, but then told him he didn't need it pulled. They want to do a 5500 dollar root canal, but he said, "I can't afford it, I just need it pulled soon." So they sent him home with antibiotics and motrin 800mg. We are now on day 8 of severe pain, chest pain, blood pressure through the roof, and he is only 21 years old, also having chest pains from blood pressure being so high.

I know that I had a appointment today because when she did a deep clean I was given things to do and come back in 11 days but by their say so I didn't have one. You know you pay all this money and they can't keep up with appointments. So please do your homework before you choose the wrong or right place to release thousands of dollars. Because the only thing you can do to tell people and families about your experience because mine's at this point haven't being the best. But the only thing I hope the final product will be worth the thousands of dollars that I have paid so I will let you know.

Initially, I had a positive experience with my local Aspen Dental, the staff were friendly enough, and they seemed well organized. They sold me on getting model aligners at a routine dental visit, which I admit was a worthwhile investment. Fast-forward to a year and a half later I come in to get a different procedure and was told that I had an outstanding balance and could not be seen. When I asked more about this as I had never received any bill and they had just confirmed the appointment twice in the proceeding days before the appointment without mentioning any bill they said that it looks like an insurance error, but that they still could not see me even though ‘I did not really owe them the money’. I get another bill for a routine cleaning where I paid directly for the parts of the cleaning that I was informed wouldn’t be covered by insurance.

I had been going to the Aspen Dental in Orland Park for over 6 yrs and keep having appointment problems. They schedule your cleanings 6 months in advance and three times now the week before they sent me a text telling me I need to re-schedule my appointment. When I call to re-schedule I'm told they can't find my appointment even though I was getting reminders and pre-checks weeks before. I am then offered a new appointment months down the road. Not only are they expensive, they are unreliable as well. Save yourself a headache and find a reliable dentist, not Aspen.

A cleaning service and all this other bs that they said I needed done was over 2000.00?? I was charged for some toothpaste the hygienist said would help rebuild your gums and some antiseptic wash that ins. Did not cover. I did not ask for this and they refused to take it back and I was charged 80.00. There is no toothpaste that will help rebuild receding gums so I was scammed!!!!!

A $1000 dollars to clean teeth. Think about this, 1 person 1 hour. $100, overhead $200. Profit $150. Dr's. take an oath to help people. I understand Profit. But you guys are crazy.

This will be my first review. So the assistant was showing me why my tooth needed to be pulled on an old X-Ray. She pointed to the broken root and the cavity. I had to point out that it was a tooth they had already pulled. The worst part was that they had told me to go back to my old dentist and get him to pull the rest of the tooth. I told them okay. You pulled it 6 mo. ago. That was the tooth they were going to schedule to pull again.

My dental office is moving so I called Aspen Dental in BOLINGBROOK IL. I called last week, gave them all my insurance information,Today April 29th I called to see if they received my dental records. I was told they didn't have any of my information. I'm guessing this is a blessing in disguise as I have been hearing negative things about Aspen like procedures not being needed just to charge the insurance.

I regret visiting Aspen Dental, unprofessional at Charlotteville, the doctor and the staffs are rude and not helpful. Disrespectful…I removed my teeth and is broken in and still in pain but they did not help me. I regret going there. Am changing.

After 2 poorly fit dentures, I was told my mouth is not the right shape for dentures that the only fix was implants. I was scheduled for 4 implants with sedation. I sat in the chair and they didn't know I was scheduled for sedation and didn't bring it. They could reschedule for 2 months or try with just novocaine. At this point, my dentures were flopping around and adhesives caused rashes and swelling. I started to proceed. It was horribly painful with how rapidly he was pushing the novocaine. I started crying and he yelled at me to stop crying. He continued as tears streamed down my face. He stopped and said that I was a baby and I wouldn't be able to do this. I got out of the chair and hurried out crying. I even forgot my dentures. It took all I could muster to go back in and get them.

I went for 1 sore tooth. #31. They advertised $29 exam and X-rays. By the time I left the office. They said they found numerous items that needed to be addressed. $24,000 dollars worth of upselling. The tooth that I was concerned about, I was told to see another doctor and the consultation was going to be $475. Just to see the dentist. What a joke and upsale. They are in it for all the wrong reasons. Oh yea. Btw. I had no cavities.

Very unprofessional experience at Aspen Dental. The Office/Finance Manager was rude, dismissive, and spoke to patients in a condescending manner. What was most concerning was that private financial matters were discussed openly at the front desk, within earshot of other patients. This should never happen those conversations need to be handled in a private setting to protect patient confidentiality. Between the poor attitude and lack of respect for privacy, this visit left a very negative impression. Aspen Dental seriously needs to address professionalism and how patients are treated. These type of behavior will make a bad name for a company. Customer Service training definitely needs to be put in place.

Sadly our experience at the Aspen Dental Office in Chambersburg PA was horrible. My husband and I, we are new to the area, thought we were going in for a teeth cleaning and check up. It was not explained to us until after I had extensive X-rays taken that no actual dental services are provided on the first visit by Aspen. This was not communicated to us in our initial conversations with Aspen to set these appointments up. When we raised concerns about the miscommunication, they said that is the Aspen protocol. They then spoke to the doctor and we were told to leave as we would not be accepted there as patients. We were dumbfounded by this treatment, so upsetting to say the least. We do not have a receipt for the X-rays they took but we were a verified patient.

I came in for dental cleaning in Feb 2024 and was asked to open a Care Credit account in the amount $1800.00, to cover charges until insurance pays. Like a dummy I agreed. However, I also had dual coverage at the time. A year later I am still paying for care credit. I have called multiple times only to get the run around. First insurance paid and second insurance denied due to untimely filing. I demand a refund to cover care credit bill. This place is fraudulent in all the charges for new patients. I will never recommend this con of a dental office. Still till today no resolution 2 years and 2 months later. SCAMMERS of dental office.