USPS Reviews

I mailed over 30 packages in the last 5 days - all expected to arrive for Christmas. Most were sent Priority Mail, which usually takes 2 days. Some packages were sent to close locations (i.e. Nevada, Washington State). I had at least 8 packages that did not arrive. It is like they didn't care to make the extra effort to get the packages to people in time for Christmas. Many of the undelivered packages never even made it out of the place where they were first accepted. This is horrible and it hurt my business. It has gotten worse and worse.

It seems that we've lost about a month's worth of mail which was supposed to be forwarded from our WA State address to a UPS Store address in FL. Many days of mail were erroneously returned to our WA state address, from where it was re-sent to the UPS Store address in FL, in a sort of "endless loop" nightmare, and now it seems to have vanished altogether. All the parties point fingers at the other parties, of course, but according to the UPS Store representatives, the carrier at the Turkey Lake Road USPS office has misdelivered "thousands of pieces of mail," just to that store in the last few weeks. There would seem to be no real solution for the victim of "lost" mail deliveries at the USPS. Whether this is due to dyslexia on the part of the mail personnel and/or carrier, to good old fashioned incompetence, inattention, laziness, "I'm off at 3 pm" syndrome, or "It's somebody else's problem," I have no idea. Based on this experience, there is little justification for trusting that the USPS will deliver our mail properly. A month's mail is gone.

Cambridge, MA post office not delivering mail daily - We've had issues in the past, but we've been noticed on heavy/bad weather days we tend not to get mail. This past holiday week, we've had people locally ask if we got their cards and some we have not. Not getting mail once a month is a thin average for our household, but not getting any mail on December 24th and 26th is hard to fathom. My tax dollars and continually rising stamp costs that pay their salaries do not care how many people are on vacation. My job is just as busy as theirs this time of year and blowing off jobs because vacations and sick days increase my workload will get me a fast track to the unemployment line.

The valet service at Community Hospital North mailed me the key fob to my car on December 22nd. The postage was $1.39, so I know it was in the envelope when the postage was put on it (the postage was on a label from a machine). When the envelope arrived at my home, there was a note inside, but the key fob was missing. There was a good size slit and tear at the bottom corner of the envelope, so it either worked its way out of the envelope as it traveled from there to here, or someone removed it. Someone may now have my address and the key fob to my car. Otherwise, I assume it has made its way to a lost and found somewhere. This is an oval key fob for a Nissan with four silver colored buttons on it; the bottom button has a picture of a red horn.

PO Box was closed and items ordered from Nordstrom was supposedly returned though box was paid in full. Items have not been received by Nordstrom's and receiving post office has no record of items returned. I had received one warning to retrieve packages more often. Before this box was closed, I was stranded out of town with weather and ill health and did call the post office to let them know I would be in to retrieve mail at soonest possible moment.

On December 8, 2009, I mailed 2 boxes parcel post to San Diego, California. They were both insured so I have a tracking slip. One box was received on December 14; the other was scanned as leaving Livonia but nothing more and as of December 24th, it still has not reached its destination. I have checked from my post office. The recipients have checked their post office at San Diego and the box seemed to have disappeared. All the Post office personnel can tell us is that "this shouldn't happen". Apparently, the post office has no way to trace packages until you begin the claim process, after 30 days. I would like my box to be found and the post office really needs to upgrade their tracking abilities.

Mail constantly not received, misdelivered to the wrong address or just disappears. Packages sent back without attempt at delivery. Packages damaged on delivery half the time. Medicine sent from the VA seldom arrives or disappears. No one ever answers a phone and no answering machine. Rude people at the front desk. I've lost hundreds, if not thousands, of dollars in lost business; lost or damaged goods; late fees due to not receiving bills on a timely basis, etc. And it just keeps on happening.

On Dec. 8th or 9th of 2009, I sent to my girlfriend in Euless, TX a package important enough for me to insure it. It has not arrived, though. I have stupidly lost the USPS receipt. The local office keeps records only for a month. How might I get the insurance or tracking number from the USPS?

It has been two weeks since we have not gotten our mail, due to illness. I went to the Marina Post Office and they have no mail for us and that after 10 days, they sent it all back! Notice with all the complaints that it's during the holidays, go figure! Now all of our friends and businesses will think we don't live in our current address anymore. It's very frustrating especially during the holidays! We should have rights for our mail, especially the US postal should give us a written notice when they tamper our mail. We can't even trust our US Postal Service! I've lived in apartments where people don't check their mail for weeks and the extended mail is put to the bigger mailbox and they gave us at least 30 days. Now that we live in a house, why can't they do the same?

We have been receiving the wrong mail ever since they built a house on an empty lot 1 1/2 years ago. They gave the new address the same exact address as mine except mine is Terrace and theirs is Street; that is the only difference. We do the right thing and return the mail. They throw mine out or enjoy the products such as the magazines, movies, and personal products we subscribe to. Like I said, this has been happening for 1 1/2 years and every time (this now makes 15 times to date and this time it happened to be on Dec. 23, 2009). I noticed it this time because we have not received our mail-ordered gifts and Christmas cards.

The USPS tracking record indicates that the package was delivered on 12/21 at 2:16pm. I have never received it. It is critical that it gets here by Christmas!

They lost a Christmas package, couldn't track it and tell you that if you pay for 2-day delivery, they will get it there. Then when they lost it, they tell you it was never guaranteed. The package had Christmas presents for my children and when my parents mailed priority mail, they assumed that meant it would be there in two to three days. Now that they have lost it, they said that is not guaranteed. So that in my opinion is false advertisement.

I sent a package out on 12/09/09 at 3:42pm (US Postal Service #**, receipt# **, cost $14.40). Post office has been no help at all in retrieving a package that they lost. This was a 14-pound package, approx. 2 feet by 1 foot by 1.5 feet in size. The package was to ship from Deltona to Neptune, NJ. I was told that the package would take 4 to 7 days to ship. It has now been almost 3 weeks. I have called both post office branches, the one in Neptune as well as Enterprise. I am extremely upset with the lack of accountability within the post office.

I am fed up with the rude postal clerks at the Lyndora, PA Post Office, mainly two women (**). I go there often, and all I want to do is get my packages shipped. Just one example, I had a delivery confirmation sticker on two packages. I needed these to have delivery confirmation so that when I went home, I could email my customers with the numbers. I come home only to find out she never even scanned them! Of course, I wasn't charged either, but I wanted to be charged. Now, I can't email my customers these numbers. So I get on the phone to her and asked why she didn't scan them. Her reply was "Well, these things happen when it gets busy in here. There’s nothing I can do about it now." No apology; nothing. By the way, my husband can verify that we were the only ones in the post office the whole time there; it was not busy at all.

Our mailman has changed and we are not getting our mail. I depend on credit card statements to be delivered on time so I will not go into default and be charged late fees and higher interest rates. I have over 6 digits in dollars that have payment due each month and not getting my mail or having my mail delivered to the wrong address is causing a very big and expensive problem that the post office might be the cause of.

I have been living at my current address for 1 year. Suddenly in the month of December 2009, the postal service decided to randomly "return to sender" all my mail! I have written a note to my postmaster and put it in the incoming mail box. I have tried to call the post office and was unable to get through, and I filed a complaint online with the United States Postal Service. I have spoken with other people in the area and are having the same problem with no resolution. This has caused me to have to call all my home services, creditors and banking institutions and personal individuals. This error is risking my credit, services to be shut off and other important notices not getting to me. Please help! Thank you.

Our properly addressed mail is being delivered to other addresses. This is happening at our PO Box downtown (Front Street location) and at our residence, **. Also at the residence location, they don't push the mail all the way through the door slot. Sometimes they just lay our mail on the porch and walk away. This causes to have to contact other people to find out if they mailed their payment to us. Sometimes they have to pay their bank to put a stop payment on their check and issue another one so they won't be late. This could cause identity theft because anyone can pick up your mail when it's left hanging halfway out your mailbox or laying on your porch.

I have been awaiting 5 packages to be delivered from various parts of the United States. It is currently taking more than 10 days (at last count as the packages are still not here!). Two of the packages are shipped at standard rates, not priority. The other packages are shipped at priority rate. The tracking numbers issued are virtually worthless. I fully understand why this government organization is in debt of over 6 billion dollars as they are woefully inept and frankly, could care less when you inquire about obvious delays. The USPS should be relegated to typical envelope mail only and then at your own risk. I am very ashamed of the USPS as it once was an organization of pride and efficiency - 40 years ago! I lost sale to 3 accounts due to shipping delays of the USPS.

This man has a terrible attitude, disrespectful and neurotic. It is a small USPS so I usually go to the Oviedo USPS. I have all the right paperwork and labels. He threw the box at me, telling me that everything was wrong! I told him it is not the first time I deliver this type of package and because it is international, I have the proper label forms (customs) from the USPS. He started yelling me that they are always wrong! He even asked me not to come to his store! I will never! As long as he is there. This is not the first time he treated me like a piece of garbage and I am sick of his disrespectful attitude. None of my neighbors will go there because of him! Please, we need help. It is just wrong to treat consumers that way. I took everything back with me! Thanks.

From the beginning, I've dealt with a rude mail woman - from delivering us the wrong mail daily to marking it as undeliverable. I reported her, then my mail started coming crushed in my mailbox. Recently, a piece of our jewelry was delivered to the wrong address. When my wife went to the post office to complain, the mailman shrugged his shoulders?! She asked for the postmaster. He then told her twice to call the company. She raised a fuss then told them that she would take their rudeness to Consumer Affairs. Later that day, we saw the postmaster going to a house on an adjacent street retrieve our package and bring it to us. We are complaining about the lack of work ethic and rudeness. We have absolutely no confidence in this post office to be competent. We worry about our mail and if this is some sort of revenge.

Refused a package at my local PO on 12/7, I was assured that I would be able to track the package all the way back to the original sender using the original tracking #. I need to be assured of the return because a $60 refund is contingent. I tracked the package online using the number and saw that the package has been sitting at the Anaheim sort facility since 12/9. I called to inquire as to why it was still sitting and if I could get an estimate of arrival. The 800 operator explained that the number could not be used for tracking and the number is obsolete once the package was originally delivered to me.

I've had a PO box at this location for 3 years. My PO Box was due in November. Unfortunately, I forgot that it was due and I missed the payment due date. I lastly renewed it 1 year ago. I was not given a renewal notification. The PO Box was cancelled, and I believe my incoming mail was thrown away. I am very upset because I had a very important piece of mail coming to me.

I would like to bring to this forum a situation that shows the waste of money being spent on the lease of a building that is well over a 100 years old. For 40 years, the Postal Service has been paying an ungodly amount of taxpayer money to lease a building that is not kept up - Potholes in the parking lot where semis pull in, sporadic heat in the winter time, no hot water, etc. The safety issues are many and have been brought up many times with little satisfaction. Instead of ensuring that the landlord adheres to maintaining the facility, they let them get away with being cheap. This causes a lot of distress with the employees who have to work in such dire circumstance. Can you imagine how many facilities throughout the country that have similar situations. No wonder, the USPS is losing money.

I work at 901 Dove Street, in Newport Beach, California and today we had a different mailman than we usually do. I work in a Law Firm that generates lots of mail, which is time sensitive. As the mailman walked away, I ran outside to ask him to wait. When I finally caught up with him, he said, "My name is not excuse me sir" and after I explained that that was the polite thing to say when you don’t know someone's name he yelled at me and demanded that I bring the mail to his truck. I then told him that that was exactly what I intended to do, and I didn’t understand why he was so upset, as it is his job to take our mail. I asked him his name, which he said was "Leo" and then he said, "You know what? I’m not taking your mail; you can take it yourself."

I own an online business, Advanced Workouts. On December 7, I shipped a package to a customer in Queensbury, NY via USPS first class mail with delivery confirmation #**. On December 10, this package was received by the customer covered in blood! Her local post office included a note stating that her package had come in contact with another package containing a dead bear on its way to the taxidermist; thus all the blood. Needless to say, my customer was freaked out (I have full email correspondence for your reference). The post office claims that they tested the blood to be sure it was safe, yet they refuse to provide a copy of that test. They also refuse to return my calls.

I live in a town of roughly 800-900 people. The post office does not deliver mail here. The hours of the post office are very poor. They are generally open from 8:30AM to 4:00PM, Monday through Friday with an hour lunch break and from 9:30AM to 10:30AM on Saturdays. When they are not open, the doors are locked. No access to post office boxes. The problem is that most people, like me, work during the day and have almost no access to their mail. Not only are the doors almost always locked, but they can never seem to do a good job of putting the mail in the right PO box. My box number is **. I am always getting mail for boxes ** and ** and sometimes, numbers no where close to me. I try to do the right thing and return mail that doesn't belong to me, but what about my mail that makes it into the wrong box? I know I've had months where I have been missing bills and other mail that I would be expecting.

An Amazon order was delivered to PO and returned to sender due to wrong address. But address was correct, and Amazon still has not received a return 1 month (to the day) later. Brady told me on 12/10 that the package would be in my PO box the next day. I checked today, & it is not there. Steve tells a different story about not being liable and not able to get me any resolution. Package is spinning around through different POs as I write this.

I mailed a package to Cape Canaveral, Florida which consisted of 1 IBM T42 laptop. I insured the item and paid for delivery confirmation. According to the USPS, the package was "delivered." However, the recipient did not physically receive the package. The package was far too large to be simply left inside a mailbox, and there is no record of the post office having the package. I have contacted them with my tracking number ** and they have advised me that a supervisor will "look into it" and get back to me. It has now been several days and I have not heard anything. I paid extra for Priority Mail as well as Delivery Confirmation and Insurance to make sure that the package reaches its destination and the post office cannot locate it. It's unbelievable.

The Jersey City, New Jersey Postal Service Downtown Jersey City sucks! They claimed to have tried to deliver a piece of mail on 12/7/09 and left a receipt - no receipt was ever left. I then went online after I noticed the delivery attempt on 12/7/09 online. Then I tried to reschedule delivery. Today is 12/14/09 and I haven't received my package yet. I am so upset because this was supposed to be a Christmas gift. I called and even went to the post office. No one knows where my package is. What now? There may be a fee if the package is sent back for redelivery or even worse, if someone else received my package.

I requested mail to be sent on 11/16/09. Today is 12/14/09, and I have yet to receive any kind of mail forwarding service at all. I have called them to see what is going on, and all they tell me is that I need to repay the $1.00 to have them reprocess it again. They have also told me that someone would call me back to find out what is going on, and I have yet to hear back from them at all. They are a government-run program, and yet they are causing us to get late fees on bills that come through the mail and recurring late fees with other bill collectors.

It was Monday 12/14, just over a week before Christmas, and like many who were mailing gifts, I decided to do so in a timely fashion at the downtown Minneapolis loop station. I got there at 8:30 a.m. and lo and behold, the line was out the door (almost 3 dozen people in line) and only one guy at the service counter (although there were two walking back and forth for 10 minutes, taking their time to set up their stations). I waited in line for 30 minutes to mail 1 package. What the hell are they thinking? Oh wait, they aren't. I tried to call their 1-800 number to complain, but there's no option given for complaints. My advice, unless you love waiting in long lines, don't use them. UPS, or Fed-X or Fed-X Ground would probably be much better.

Why do I need a live postal clerk to send a package via media mail? Why can't I print media mail postage from my computer, or purchase it at the 24-hour automated service? I already knew that I could not buy the postage online, so I went to the 24-hour machine that weighs the package, asks for the zip code, calculates postage and charges it to your credit card, printing the appropriate postage on the spot; but media mail was not one of my choices -- it was either express, priority, or parcel post, and nothing else. Of course, I have the solution of postage stamps and I guess I'm about to exercise it, but it is a nuisance trying to keep an adequate supply of various denominations around. One begins to suspect that someone is requiring them to offer medial mail when they would rather not.

I mailed a money order in the amount of $229.17 on December 2nd, 2009 to a company in Las Vegas, Nevada to purchase a product. As of today, December 11th, they still have not received it. I called the company that issued the money order and confirmed that it had not been cashed. I did not send it Certified or Registered or Express Mail because I assumed that it would arrive at its intended destination. And I have never sent money orders or checks for bill payments, etc. using any special mailing service. I am absolutely distraught. I have lost all faith in the postal service and will be making all future transactions online now. I don't trust the postal service at all now. They are completely unreliable.

The PO employee was rude and hostile to me and impatient about the services required. I am not from the US, so find it still a little difficult to understand US postage stamps and how much is required for cards sent abroad and within the US. I wanted someone to help me get the right postage on the correct cards; I did not realize that I would have 10 seconds to do that. The PO employee was short, abrupt, and impatient with me; and this is not the first time she has done it. First time, I let it slide because I thought she might be having a bad day; second time, I realized she was just being hostile in general.

I recently ordered a package of DVDs as my brother's Christmas present from Amazon.com. The package was sent from Amazon through the USPS. According to my tracking number and both Amazon.com and the USPS website, my package had been delivered. This delivery never actually occurred; apparently, it had been delivered two days before I checked the tracking. After calling the USPS customer service line and speaking with a woman who probably has less education than a fetus, I was told that the local post office would "investigate" the loss of the package. I have not heard a word back yet, and Amazon claims to not be responsible for this loss since it was in the hands of the USPS. From this point forward, I will always make sure to use UPS, who I have never had an issue with in the past. If the USPS had delivered the package, they may have left it on the doorstep of my apartment right out in the open. If this was the case, it was probably stolen. The package was relatively expensive and should have required someone to sign for it. USPS is incompetent, and everyone who works for the postal service is completely useless. Thanks for flushing my money away, USPS.

On November 30, 2009, I mailed out a Priority Mail package, signature confirmation requested, containing a final payment on a class ring for my daughter for Christmas. As of December 7, 2009, it was never received at its destination. I tracked it online on December 7, 2009 and it stated that it was received in Lexington, KY at 08:03:00 on Dec. 1, 2009; Sorting/Processing Complete - Lexington, KY on Dec. 1, 2009 at 08:10:00; Out for Delivery on Dec. 1, 2009 at 08:40:00. As of December 1, 2009 at 22:40:00, Delivery Status has not updated (Lex, KY) and now no one knows where the package is. It has not been received to date and it is December 9, 2009. Due date for the payment has come and gone. I have filed 3 complaints and no one has contacted me. I have to place a stop payment on the check as well.

A simple package was mailed costing $5. They didn't offer confirmation International unless you pay an arm and a leg, almost triple the cost of the item. I don't believe the USPS should be held responsible if something is damaged and you didn't pay insurance but if they lose the package, then hell, yeah, they should be responsible or refund our money. This is robbery and why isn't anything being done about it? Is it because it's the gov't. agency?! All the complaints and nothing has been done, what on earth is going on? If this were a business, I'm sure something would have been done by now. Why are they allowed to steal our money and not do the job we paid them to do? I want a refund!

I purchased an autographed guitar from Hard Rock Stage Productions at the end of August 2009, which was appropriately insured. I received it on September 3, 2009 but it was very damaged. I immediately contacted the seller and reported that it had arrived damaged. The seller was advised to file an international claim on my behalf which she did (Ashley). On November 6, 2009, I received a questionnaire from the post office asking what the article was, where was the damage, could it be repaired, etc., which I filled out and mailed back that day. I included a picture of the damage and a copy of the quotation to repair it. I also made a point of mentioning that this was purchased as a Christmas gift for my husband, and that I would appreciate being able to have it repaired in a timely fashion.

What is happening is that my magazines are not being delivered. It may sound trivial, but I subscribed to 5 or so publications and they consistently do not arrive in my mailbox. When I spoke with my mail carrier, she said that their policy is, "Every piece, every day." This means that if the magazine did come to the post office, she would naturally deliver it to me - no problem. And that's the end of it. I have made several complaints to the post office online, as well as speaking with a delivery supervisor. All of it to no avail. They say it is my responsibility to find out what's wrong. They can do nothing about it.

This post office has never been very good delivering the mail, but the mail did get out. Recently my mail has not gotten out of the post office. In addition, mail has disappeared from my post office box and then days later, reappeared in the post office box. Late payment of bills that would have been paid on time had the employees sent mail out the day I mailed it from the Harvard Square Post Office, Cambridge, MA 02138.

I am a 100% service-connected, disabled veteran. A new driver refused to deliver my medications on 2 occasions. I tried to hail him from my front porch and he refused to stop yesterday. A friend happened by and I was about 30 feet from the mailbox yelling for him to stop and he refused. I never had this problem with my previous driver. All controlled substances have to be signed for. I am housebound, unless I am picked up and bought back by a VA carrier. Aside from this and a trip to the store about once every 6 to 8 weeks, I am pretty much housebound. I can only walk very short distances and my box is 250ft from my front door. Please help.

This problem of my postman not delivering the mail is still ongoing. Now I am missing a bankcard issued to me by Metcalf Bank on 11/11/2009, via their automated system. They insist I should have received it by now as it only takes 7-10 business days to receive. I've been in contact with Jamie ** and Mark ** regarding this matter and to date, I am getting no help from the postman's boss or the customer service manager, Mark **. Jamie, the postman's boss is supposed to be watching my mail sent and documenting what mail is being received. Mark **, customer service manager, will not even address this issue on most days, although he assured me he took this problem very seriously. He is not addressing this current issue of the bankcard at all.

On October 13, 2009, Priority Mail package was sent from Minnesota addressed to me in Arizona. It's now 12/1/09 and despite my filing a Lost Mail report and numerous follow up calls, package has not shown up. When I called to inquire about the status of my claim, I'm told, "An investigator is working on your claim and will contact you." I assumed that that's a standard but absolutely meaningless answer because I've never been contacted. And given the vast number of people who reported online that their mail was never found, I'm starting to feel hopeless about even trying to recover mine.

I lost my newly purchased GPS from Amazon. USPS didn't leave a notice on my postal box or at the door that they will deliver next day. The next day they said delivered; however, there was no package left at my apartment, box or apartment leasing office.

This past August, I ordered a repair part for a camera from a supplier in Hong Kong. The delivery time, I was informed, would be 4 - 8 weeks. I thought that if it was traveling by ship, this would be about right. The part turned out to be the wrong one and it was promptly returned to be replaced. I have had continuous communication with the vendor and was surprised when the replacement (mailed on 10/06/2009) had not arrived by 11/24/2009. I communicated with the vendor and a replacement was sent, as before, by air mail on 11/26/2009.

I believed priority package to be lost. 5 days after scheduled delivery, I processed and opened a case with USPS. The second day, the postmaster of the local post office called to let me know that he had no idea of the whereabouts of this package or if I'll ever get it. I called USPS back (1-800-222-1811). For some reason, they closed this case without finding my package yet. They wanted to open another case or send me to consumer affairs. I chose CA, but the number they gave me just kept on ringing. I called at 10:55am on Tuesday (602-223-3223). It was shipped priority on Nov. 19, 2009, and I still never received and nobody knows where it is. I spent a lot of money on what's in that package, and I would like it sometime soon.

The first week of November 2009, I mailed two separate boxes to my daughter in Texas. Today is December 1, 2009. She has not yet received either one. One contained all books, and the other, photo albums from when she was an infant through high school. I cannot fathom that both boxes could have been lost. Each had a return address on them.

My mail carrier is squashing my mail. She doesn't deliver my mail and is causing a lot of problems with my mail service stating my tiny dog, James Bond, threatens and prevents her from delivering the mail. She used to want my dog and now she is using my dog to prevent her from doing her job. Once, she asked me to say the mailbox was broken so as to not deliver a certain neighbor's mail but I didn't call the number she handed over to me. Now, it's resulted in retaliation and her using my dog against me to not deliver mine.

My GF went shopping online on September 17, 2009. Because of miscommunication, we were (charged) sent 2 of the same item instead of one. We mailed it back through USPS service on September 25, 2009 (no receipt was given). Now it's November 30, 2009 and the item is nowhere to be found. We've been trying to locate the item since October 25, 2009 (certain USPS rules prevented us to report lost items before 30 days).

On 11/03/09 at 9:28 AM , I sent a priority package with Delivery Confirmation and was never received. After tracking the package online and see that never was delivered, I called the person that I sent the package to to confirm that it was not received. The last tracking of the package was on Opalocka facility on 11/3/09 at 7:05 PM. No more information about this package is found in any place. I called the PO where I sent the package, and the supervisor July said that after the package leave their premises, they can't track any further and that is not their responsibility.

I called to see where my package was, as I had tracked it to this post office. It was there three weeks ago. I was told they couldn't help me. My local PO has no information that it may have been scanned here. I just want what I paid for.

I ordered a package from Microbarn which was to be delivered using USPS Priority Mail. According to the tracking number, it was delivered on 11/23/09; however, I did not receive it and there was somebody home all day who would have noticed a delivery attempt. I have contacted the delivering post office twice and been told that I will be called back. They still have made no attempt to contact me.

I mailed a parcel with important document and clothes on Sept. 15, 2009 and the recipient did not receive it even after two months. Their customer service sucks and I did not receive proper response from them. It couldn't be tracked so far. Please go with FedEx or UPS. Don't trust in USPS. I never thought it could happen to me.

I do not believe it is our local post office and I have related this to the postmaster. I do know for a fact there is a huge problem in Johnstown, PA where our mail goes to be sorted. Recently, our daughter had sent out wedding invitations. Now, when one person gets it and the neighbor across the street does not get the invitation, something is wrong. After much frustration and calling, she had over 25 invitations never received. My family lives in Toledo, Ohio. My mother received hers and a mile away, my one sister lives and never got her invitation. My other sister in Lake Tahoe received hers 10 days after it was mailed, ten days.

Our mail route was changed a year or so ago and we are now on the end of the route. Our mail used to be delivered approx 11:00-11:30 am, and now, it's anywhere from 2:00 to 5:45 pm. I was told by a postal worker that if the mail is not back into the post office by 5:00, the mail will not go out that day. So my issue is that our mail has been delivered late so many times that I know it was not possible for our carrier to be back to the post office in time. When we have a sub on our route, we get our mail usually around 1:00-2:00pm, why is it that the sub can get it there early, but the regular carrier cannot? I have talked to the postal workers on numerous occasions about this and they just kind of blew me off. I had one lady tell me that the sub was wonderful and that she worked so well that she wished she was on full time. I said I wished that also.

I sold a motorcycle exhaust system over eBay and being new to shipping items, chose the post office to deliver it. I asked for insurance, but upon later inspection of my receipt, I realized I didn't actually purchase any. Somehow the post office lost a 2'x3' parcel, which was securely packaged and clearly marked (both sender and return address). Now I am out $177.50, which I refunded to my buyer. Needless to say, I won't trust the post office with even our annual Christmas cards. Since they want to run the post office like a private enterprise, they can go ahead and lose business to better private enterprises like UPS and FedEx. I would recommend that no one uses the post office to send anything of any value.

I ordered cigarettes from a company in Indonesia The cost was $82.53. I have contacted the company I ordered from and my local post office, and I get the answer, "Nothing we can do." I even tried to contact the postmaster general and he will not even return a message. I'm sure that if I had been responsible for a package of theirs, they would want to take legal action. I do hope you can help. I have ordered from this company before with good results. The items seemed to have vanished. The only consequences are that I am out of my money and the USPS does not give a damn.

I use, on average, four Priority Mail boxes per month and mail them through the post office from my house. The clerk in the post office said it would take two to three days to get there. After three days, I went online to see where the boxes were. One had been delivered to Texas and the other was all the way in Hawaii! Now, mind you, both boxes had the same address, were mailed on the same day at the same time from the same place ... So how did one go where it was supposed to and the other went on vacation? I found out by contacting them, that Priority Mail isn't even guaranteed to arrive at the destination, ever! And delivery confirmation is pretty pointless too, except you can find your box when it gets lost.

I have very poor mail delivery at my address. I have called the main post office and spoke to Peresa who said to speak to my carrier. I have done this many times. Carrier says to call PO. PO says to talk to carrier. I have complained about this many times. I even had my mail forwarded to different address so I could receive it but you can only forward for one year. After the one year, I asked to have it extended and they refused. This problem has gone on too long. When my mail is forwarded, I got it fine so obviously the disconnect is in the main post office. Please help me. My life is being ruined.

I sent a priority mail weighing 43 pounds Bose music system from Hudson, MA to Montvale, NJ on 10/31/09. But till now, it has not reached my brother. The music system costs more than $700 and now USPS says that they cannot tell anything as they don't have a tracking ID. Please help me get my package back. This is negligence on USPS part. Any help from the Consumer Affairs department would be my last hope. Thank you.

I was googling what to do if a parcel lost in the postal office delivery system. I bought for my new born baby some winter clothes from an online store; it had been shipped through USPS's SmartPost. However, it's not smart; the online tracking showed the parcel was delivered a month ago but for which I never received. I called and visited the post office in Chantilly for a couple of times but to no avail. I was told it could be "taken" by my neighbor or a lost is a lost if it's not been insured. It doesn't make sense at all! This not-care or not-concern actually is to force every customer to buy insurance, an extra cost actually unnecessary otherwise. So, in the future, I think USPS should "mandate" every customer to buy insurance when they mail something.

I purchased a black Harley Davidson jacket from a friend in New Bern, NC via mail. He received the check and sent the jacket via priority mail with insurance. The jacket has yet to make it to the destination - my office. I called the Clover post office and spoke to the postmaster, but he was no help. He said that the insurance tracking number showed where it was scanned in Charlotte, but not in Clover. That was not the first piece of mail that has disappeared from the Clover PO. Birthday cards, wedding invitations, holiday cards - seemed like things that are personal and may contain something of value mysteriously disappear. The post office doesn't know what happened to the package. I sent an e-mail out to my neighborhood association and received a response from almost every person that they have had issues receiving mail. This seems to be a dead-end situation. I am just looking for some help.

The USPS is just useless. They could absolutely care less about your mail and your packages, at least that's the way their employees act. I ordered 4 items on 10/26 from 4 different people on Amazon.com all on the same day. They were all coming from East Coast locations and 3 arrived within a week. The fourth item, which by the way was the closest to me, has not been delivered to me although according to the tracking number, the item was received at a USPS sorting facility here on Oct. 28th. Today is Nov. 17th and not only has it not been delivered, but each employee I've spoken with seems to care more about being able to pass the buck than actually trying to lend assistance.

I sent the package to my friend two weeks ago and she didn't receive it. The problem is I didn't purchase the insurance. I could not get the tracking number. No one can help me. They just give me the post office number and let me call it. When I called the number, they told me the same thing: "Sorry, I can't help you." I paid the money, which I work hard to earn, and the package is important to my sister's wedding. I paid the money to you and hopefully get the good service from you. Am I wrong? Everyone pushes the responsibilities to the service number, but no one can do it. I just want to get back my package. I don't require getting back the refund or anything. The only thing I need from you is please help me to find where my package is located now. I can earn back the money but I can never buy the gift again. Please help me check where my package is. You work on the computer. Is it that difficulty to find out within a few minutes? Thank so much for your help.

One time in seven years, our postal box was blocked due to a service technician working at our residence. The carrier would have had to walk four steps to make our delivery and pick up two envelopes that were ready for mailing. This is total lack of customer service and the sign of a very lazy employee.

I have gone round and round with USPS on the phone about a small flat rate box that I shipped on October 21. The customer contacted me and informed me the package has not arrived. When I called USPS, they told me I needed to contact my local post office. When I called my local post office, they told me I needed to contact the 800 #. I called the 800 # again that then connected me to a claim operator. After giving my tracking #, I was given a generic speech about how USPS is sorry for the inconvenience and there was nothing they could do.

The post office keeps sending my mail back to sender, marking it 'non-deliverable' or 'moved' or 'no longer at this address'. I have lived here for over a year and still do and have never ever put in change of address. Mr. ** keeps saying he fixed the problem but nothing has been done. My attorney just informed me today that he got back documents that he had sent me. Mr. ** tries to argue and calls everyone a liar but my attorney faxed him the envelope that they sent and got back and Mr. ** still says his post office does not make mistakes and refuses to do anything about this. This has been happening for about six months and nothing has been done. My utilities keeps calling and asking why they're getting bills back.

It is now Friday the 13th of November, and we have not seen our mail carrier for three days. We have had dated material mail to go out in our mail box to be picked up and to no avail. My husband, who is disabled, had to finally go to a mail box and mail it ourselves last night at 7pm. This is unacceptable and I demand a look see into this situation. This is not the first time this has happened and I hope the last.

I ordered a package on 10/20/2009. After waiting for almost a month, I never received the package. I called multiple times to see if I could talk with someone, but all they have available is a robotic customer service that doesn't help at all as much as it wants to sell you stamps. Finally after such a long wait, on November 12th, I got in contact with someone somewhere at this damned company and all they could do is apologize and "forward this information to management". I tell you, this is the worst possible delivery service anyone can ever use. They don't care about you. They apologized over and over but could never give any help. Now, I am completely out of my money and the USPS can do absolutely nothing for me! I regret ever using the USPS and probably will not use them again unless there is no other choice. Actually, most likely they are going to send my package to the Mail Recovery Center in ATL to be auctioned off. This is a crime! If they have my package, why not just resend it to me! I'll pay the extra delivery charge! The USPS is the worst!

My dad shipped $1,600.00 worth of collectable quarters with USPS, bought insurance and tracking. The package never arrived. He's been given a complete runaround by the USPS Domestic Claims in Missouri. He's had to file 3 claims. They sent him a check for about $25.00! For $1,600.00 worth of collectable quarters? The shipping and insurance was like $35.00. He refuses to cash it, is getting a lawyer, contacting the local news and a state senator. The USPS treats us customers like jokes. Truly pathetic.

I mailed a large first class package on 11/2/09 from the Roberto Clemente Post Office in Chicago. I purchased postage for this package at the machine and have a receipt. I did not purchase any additional insurance for this package. My package has not reached its destination and has not been returned to me. I called USPS customer service and was given a case number **. The customer are never helpful and do not ask me for basic information such as the destination address and not even when this package was mailed.

Mailed package had delivery confirmation. Package disappeared; it has been over two weeks since the last package update. $250.00 loss. Making me look like I am irresponsible to my customers.

An express mail package was sent to NY from GA (at the GA PO) on 11/7/09 and it was supposed to be sent by one or two-day mail. However, per the track and form site and NY PO, the package was accepted from Decatur and then processed in Atlanta, and no other information is listed. I have contacted both the GA and NY post offices and there is no other information given, even though my sister paid $60 to have the package sent one-day express. I have also contacted the complaint line at the post office and I was not helped. I had called several numbers and they told me to call this number and that, but I have not gotten any results. The package is a very valuable package to me and needs to be back at my job ASAP.

I gave the Postal driver package to deliver, and it got lost. The package contained a lockout device for auto and is time-sensitive. The lost item cost $1500.00 that I now have to pay for. Please help me find this package. They are going to put me in collections and revoke my driver's license.

Here it is 6PM on Monday the 9th of November, and the mail has not been delivered. Most days it is after 4PM before the mail gets delivered. If the route is so big that one person cannot complete the route without using overtime, then I think it is time to add another person to deliver the mail. The post office is talking about deleting one day's delivery now. How are they going to keep up with the amount of mail to deliver after a day of no delivery? There have been times when I did not get a bill on time, so that when I did get it, it was already late.

My husband and I have lived at our residence for over 18 years. During these 18 years, we have had multiple times of not receiving mail that was sent to us, mail we sent is not delivered and every month we receive other people's mail (often several pieces belonging to the the same person). I have filed several complaints with the US Postal Service and nothing has improved. Also since living at our address, we have had one reported case of a postal employee charged with tampering of mail and my mail was held as evidence in charges brought against this person.

I find it unreal that my tax dollars are going towards an incompetent, lazy, less than worthless agency known as the United States Postal Service. For the third time in a row, these idiots have misdelivered or "lost" a package. One of these instances involved the physical misdelivery to a California zip code when it was supposed to be delivered to Kentucky, shipped from Connecticut. How do you do that? The other two times, the packages' statuses are stuck on "processed through sorting facility" in another state, with absolutely no updates, and it has been months now. One of these packages shipped and actually came to the destination, but left and ended up in another state and stayed there in their "sorting facility".

I am not getting any help from the post office with this issue; they will not answer the phone and when they do, all have been rude and have tried not to take my complaint, except for Latisha. It seems like a scam now (outsourcing?). Here is my history of the current issue:

I mailed out 2 credit card bills in early October, and they were never received by the credit card companies. A week later, not knowing the other credit card bills had not gotten to their destination, I mailed a third credit card bill along with my water bill and medical bill. These bills did not make it to their destination as well. I have spoken to the postmaster who really did not resolve my problem and just said they will look into it. I no longer feel safe mailing my bills. I was charged a number of late fees for my bills not getting to their destination and had to cancel 5 cks @ $30.00 each.

I mailed Ms. Mona a package by express mail on Friday, Oct. 30, 2009. She was to receive it by 3:00 pm. Ms. Mona was up in the morning at 7:00 am, waiting for her package. The post office doesn't close until 3:00 pm on Saturdays. Ms. Mona has two doors that the postal service could use to deliver. She placed a note on one of the doors and the delivery person never left a card indicating the package was at the post office in Altoona, PA. I contacted a lady at the 1-800-222-1811 number at 5:00 pm and was informed to call back at 8:00 pm.

My SSd check is due on the 3rd of every month and the Carmichaels post office, now being the 3rd month in a row, have lost my check. I am tired of this. I expect that money and it should be there, not lost in the mail. I have been at this same address for over 3 years. There is no excuse for this kind of mess up.

My friend sent me something on 10/13/09. After 10 days, it had still not come. I called in to USPS to see what I could do without tracking or insurance. They took down my information, but I did have my friend's address handy at the time. They told me to call in later and give it to them and gave me the confirmation number that showed I had submitted a case.

Something that happens way too much is when we have subs, we do not get our mail. I can't say enough about our regular guy. He's great, but I can see why the post office is losing money.

I had ordered some clothes from Urban Outfitters and was tracking the package. It says that it was delivered on Friday at 10:43AM. I never received the package. It was an expensive order of winter clothing that I had ordered. Now I have no clothes and no more money to replace them.

'Flat Paks' sent from the US to Hungary take no less than 30 days. Expedited package mailing from Hungary to the US takes no less than 45 days; 40 days of which takes to process and deliver the packages after arriving in the US with 0 (zero) tracking information available during these 40 'lost' days. The packages sent to us in Hungary contain medications, hence the concern. Moreover, I cannot even communicate with USPS because I did not "send" the packages. Additionally, there is no provision in the USPS menus that allow for an email to be sent to them (USPS) from outside the US. Many issues, bottom line, USPS Services are a worthless entity - status quo. Thanks for listening. I have had to purchase medications locally, which is another issue. The cost of the medications and the quality of the medications are both major concerns.

They never delivered my package and the only answer I am getting from them is that they don't know where my package is. It was an iPhone 3GS, bought it from eBay.

I had a parcel package shipped to my address that never arrived. It was shipped from Bell, CA on the 8th of October, then it was tracked through Dallas on the 10th. Then it was tracked at the post office in San Antonio 78217 on the 14th. It is now the 29th and I still haven't received my package. I talked to the supervisor at the post office and he said that because I didn't have insurance, that there was nothing he could do about it. The item was a 1600 watt power amplifier that cost me over $125.

USPS are a bunch of frauds. I ordered 3 Halloween costumes for my children to have for a party at school and obviously Halloween. I paid extra shipping and handling to get my package in 2 days. It's now been 2 weeks. I've called USPS with my tracking info and was told my package cannot be located. I was also told a delivery attempt was made at 3:00 pm yesterday and a slip was left because no one was here. Total bull. I run a daycare, and I am always outside waiting for the school bus to drop off the children at 2:50 till 3:30. There was no USPS driver anywhere near my home, and no slip was left. When I call USPS customer service, they tell me that there's nothing they can do except schedule a redelivery. I have scheduled 3 re-deliveries since last week, and once again, no delivery. These workers are lazy and rude. My neighbor works for USPS and tells me that while they are supposed to be delivering mail, they are really parked on a corner taking breaks, going home to sleep and shopping for hours at a time. I should have taken her advice and not used USPS. But some online store don't give you much of a choice.

Again, I am missing a very important piece of mail. I sent off for my Cosmetologist license on Sept. 29th, and it has never come. I called State Board in Jefferson City today and they told me it was mailed out on October 7. It never takes 21 days to receive it. Usually, it is received within a week. I contacted Mark ** who was supposed to help me with these matters and he assured me they would forward when it comes. It should've been here by now. This will keep me from working. I was to start a job in a week and now I have no license to start work with. I will have to write Jefferson City to re-apply for this license.

I haven't been receiving mail in two to three weeks. Yesterday, I met up with the delivery person, and she said because I didn't get my mail in a week's time, she had to take it to the post office, but she assumed I moved, so placed a note concerning my address saying that I moved/changed address, and for all of my mail to start being returned to the senders. I was told by Robbie who works in the Delivery Department of this Post Office that my mail was stopped on October 2nd, but that was a lie because I have tracking numbers and evidence that mail was still coming to me and that I was still checking my mail afterwards. Not only that, but I have a tracking email confirmation from the US Postal Services about a package that I was supposed to receive and when I was looking for it, it is on the email that it was shipped on October 13, 2009 arrived at the Unit on October 15, 2009, but I still never saw this in my mailbox.

I received a Parcel Search Request form dated 8/19/09, contents found at Denver Bulk Mail Center, to be filled out and mailed to the Atlanta Mail Recovery Unit. I filled out the form. They stated the articles fell out from the package, and mailed the form with the full description of the contents and didn't receive any response. On 9/17/09, I mailed the copy of the form with a 2nd request to search for the articles. To date, 10/27/09, I have not had a response. On the search form, the bottom is to be completed by the post office as to whether the articles were found and sent on to the addressee, articles are returned to me, or articles not found.

With the holiday season approaching us, I feel compelled to share my recent experience with anyone considering mailing packages or gifts of any value through the USPS. My soon to be son-in-law mailed a very valuable item by priority mail from our local post office located in Hobe Sound, FL. Unfortunately, he did not purchase insurance or opt for registered mail being young and thinking that USPS was safe and responsible. Being that it was priority mail, he did receive a tracking number. He checked this number via the internet the very next day. It was stamped in Orlando, FL on this date. He then checked the next day and so on for the next 37 days. It was never stamped again. The package, medium sized priority mail box, is nowhere to be found. After numerous phone calls and needless to say many hours on hold, faxing several items here and there, everyday diligently for 37 days, we are basically told, “Tough luck, we can’t help you.” We gave them our property, entrusting them to do their job and deliver it and they have failed miserably with no remorse and zero concern.

I am a graduate student and moved from Ohio to Utah. I mailed my books via media mail in 2 boxes. One of the boxes arrived, but the other did not. I mailed in 1st week of June 2009 and have been waiting since. I checked with the Salt Lake City, Utah post office and was told just to wait and see. The box that did not arrive had some very important books for my research, which are also very expensive. I had saved a lot of my money to buy them, some of them are books that I had bought from India and that are not available here. I did not add tracking/insurance to the books, as I trusted that USPS would deliver books all right. I guess there have been instances where even tracked items were lost. I cannot afford to raise a case against USPS, so I can’t do much about it. But I would like to warn anyone else in the future to insure, or rather, avoid USPS altogether.

I sent a package to my niece in Austria on September 18, 2009 via International Global Express Mail. That package never arrived. I have now been told that the post office is not allowed to investigate because of a Universal Postal Union. Is this true?

Nearly all of the complaints here, or at least many, indicate viewing tracking information that ends with packages seemingly sitting at the appropriate post office and after days have gone by. No other activity appears forthcoming. I can also guarantee that when you call, visit, e-mail, or write your post office to complain and ask their assistance, you will feel as though they think you're lying or a fool to be dismissed and advised, "All mail/packages we have received have been delivered,” which is most likely true - believe it or not. But you know you haven't received it and feel you've been violated, which, by the way, you have. Before you continue on, I'd advise that you are more often than not missing a key point: “All mail/packages we have received have been delivered.” Remember this also means, “All mail/packages we have not received cannot be delivered,” except that the tracking says your mail has been given to the post office and that's where almost all of us stop considering.

In brief overview, the issue I am writing about has been ongoing for over four months now. It involves the USPS non-delivery of a package, which made it all the way to my local post office. It was there on the day that I personally picked up other mail, asked about it, and was told that it wasn't there yet. And then, it was subsequently marked unclaimed and return to sender. According to USPS' own admission and their tracking record, the package then was returned a second time to my local post office and again it was not delivered, nor was I notified to pick it up (I live less than 1 mile from the post office so I don't think there would be any problem with my getting there) and it was again returned to sender.

I stay in a six (6) flat building. The mail person, who is supposed to deliver our mail, doesn't deliver to our building everyday. We get mail 2 or 3 days a week. As taxpaying citizens, I feel that our rights are being violated because of this mail service. What is the remedy? Do we get a dependable mail person or how do we take this farther? My fiancee and I were waiting for a Medical Card card for our granddaughter, who has a bad case of asthma and has been doing a lot of wheezing. The Dept. of Human Services has sent the card, but we haven't had mail in 2 days, which is becoming a big problem. We can't take our granddaughter to the doctor because of this.

I can't believe the government made my car get repossessed! The USPS has lost my workman's comp check two out of three weeks. What great service. I live week to week, and when my check gets lost, my checking account bounces! Two weeks ago, it cost me $50.00; this week, it will be $75.00. The United States Post Office gets me further in the hole when they lost my mail and have forced me to not pay my car payment! Once I'm behind on a bill, I can't get caught up, as I live week to week. What great employees at the USPS! It does not take 8 days for a piece of mail to make it two hours away. Thanks again to the government employees for their outstanding service! The bank is ok with taking the car and losing money; they can just make a phone call and get bailed out again.

I mailed a very important insurance payment by certified mail on 08-24-09. I paid $2.30 for a return receipt (green card). I never received it. I went to Auburn PO on 10-15-09 and was told by the clerk that it was not showing up on computer and they did not know what happened to return receipt or if mail was delivered. This company would love to have an excuse to cancel my cancer insurance. (They have paid out several times.) That is why I send payments certified with return receipt. If they are not going to return (green card), I can just save that $2.30 and pay bank for a copy of cleared check if indeed it does not get lost in mail, thereby canceling my insurance coverage.

Package was sent from ProvenBlue.com to my husband, Daniel. The post office claims the package was delivered on Friday, 10/16, at 11:30 in the morning. First, I never received my mail before 3 in the afternoon and second, I never received any mail on that day. I have called the post office twice to no regard. I have also contacted the company and I'm awaiting answers from both.

This posting will consist of a few complaints. First, our mail is routinely delivered to the wrong address. On more than one occasion my neighbor has opened my bank statements (she has the same bank I do) thinking they were hers. She now has a chunk of my private financial information. If my mail is delivered to somebody shady, my identity could easily be stolen.

After having the same PO Box for over 30 years, I have not been receiving any mail in the box. After inquiring a number of times, I was told repeatedly that the mail was very light. Including my bills etc.? I spoke to Bonnie ** who is supposed to be the post master and told her of the problem and she could not or would not help in any way. I own an insurance agency for 30+ years and sometimes, the policyholders will send their checks to me for their premium (which they should not) and I have had at least 2 complaints as to why they were not credited. The reason being My PO Box has been getting no mail.

I sent documents required by the National Visa center for my parents who are living in the Philippines. I used the Express Mail Services of the USPS on Oct. 9, 2009, and the expected delivery was Oct.13, 2009. The documents left the local post office on Oct. 9, 2009 and were scanned at the distributing office on the same day. That was the last recorded activity. I called USPS and they said that they lost the documents and couldn't find it. They said that they will refund the fee - how convenient for them. I don't care about how much I paid them. They were entrusted with the delivery of the documents and they lost it.

I shipped an item using USPS with delivery confirmation on the 6th of October 2009; it has been more than 10 days and the item has not been received by the person who is waiting for it. The tracking number states that it hasn't moved since October 7th. I don't know what to do. I hold a small business on eBay and the buyer is waiting for the item. I tried calling customer service, but I only get the PBX saying that my item cannot be tracked.