United Parcel Service - UPS Reviews

The UPS customer service is the worst I have ever encountered! Phone wait times are long especially if you need to speak with someone higher up than low level call center personnel. My wait time is over one hour to try to find a package that every day for over a week keeps saying will be delivered the next day. I feel sure they have lost it and are just hoping to find it by continuing to push the delivery day back by one each day.

In the last year, UPS has not once delivered one of my shipments during the time they stated on the day they stated it would be delivered. In fact, they enter a “delivery attempted” and never even come. I know this because I have cameras. Also, these packages don’t require a signature. If they were really attempting delivery, they should be left at the door, which they never are. Also, many times there is no “delivery attempt” sticker on the door, so they never even come, they just lie!

12 days to get a package is unacceptable. Now it's in a warehouse, in my city, weather is fine, no forest fires. Yet it takes 6 days to get to my house from the hub that is 17 miles away? Twice it has said out for delivery, only to be back at the warehouse at end of day? Absolutely ridiculous. Pay attention people.

The driver of my package stole it, and UPS is doing nothing about it. I had a very expensive computer ordered, with signature required, and it was scheduled to arrive on Thursday (3-day delivery). I made special plans to be home during the time it was to be delivered. While out the night before, the driver came to the house a day early, and left a note saying they would take it to an access point (an access point 4+ miles away from my house, when the UPS facility is less than 1/2 mile from my house - which makes no sense to begin with).

Scammers. A company sending me a Check in a package YESTERDAY using UPS. I paid for next day. Waited all day today for my check just to find out because of their mis-scan I won’t get it by today and PAID FOR!!! Now they’re telling me they can’t deliver my check today, it’s early still and I live by the FACILITY!!! Talk to a supervisor at the facility and he was very RUDE. Not holding his workers accountable and threaten to call the police. I even offered to drive and go pick it up, because I need it today NOT TOMORROW. I have to cash my check today so I can get my Medicines seeing I'm Diabetic and have to pay some bills.

I wouldn’t even give a 1 star if there was an option for a ZERO!! Terrible service. Kept delaying my shipment without giving any updates. Made me wait around all day for a package to be signed only to say “sorry we missed you” when they didn’t even try to ring the doorbell or knock once. And wouldn’t even let me pre-sign. People have other things to do than wait around all day to sign a package only for you to say you couldn’t get a hold of us? I had to leave the house but stayed home to sign this package that never got delivered and has been delayed for 3 days already. Aleast give timely updates!!! There’s no way to contact who’s delivering your package and when you call any UPS store, average wait time to speak to a Human is forever. Worst service ever!!!!

Don't bother paying for overpriced overnight next day air saver. From Miami, FL to just south of Fort Worth, TX and 2 days so far but still no package. I was told last night there was severe weather in my area (which is not true, it was a gorgeous day) so the driver was unable to deliver. Today they tried telling me my package was never on the truck yesterday (although tracking showed it out for delivery) but it was on the truck today and would be delivered. Yesterday I watched the driver pass my house twice without delivering.

Absolutely terrible customer service. Losing packages, no response to inquiries.. The CSRs are just fifth graders who read cue cards and cannot provide any solutions. Supervisiors are just as worthless.. Company needs to wake up and seriously re-evaluate internal operations. Need to switch to FedEx or DHL very soon.

I will walk my package to its destination before I ever use UPS again. As a former business owner I have used their services often. Lately the service is terrible. Why is a package on the truck to be delivered and days later it is still not delivered? Your business is delivering packages, and you stink at it.

Terrible, simply terrible service. They send "delivery time" for packages and never deliver in time. When the original time expires - they just give another "estimate" and never deliver in time again. The most sloppy workers, either. This business should be privatized to upgrade its services.

A family member sent me a package from Boston. It was scheduled to arrive on Jan 7, 2025. When it wasn't delivered I called, they said they needed a code. I don't live in a gated area. Then 2 day days later they tell me they can't deliver to my area due to safety concerns. They scheduled a drop off at an access point 34 miles away from my home. I got a notification that my package was delivered. I get to the access point and it's not here. I called and a supervisor spoke with me, said they were looking on the truck for my package for me to wait 2 more hours at the access point. It's been over 2 hours, no call back, no update, nothing. I want my package. This seems like the driver stole my package. I have been going in circles with these people!

I have been waiting for a package, shipped by UPS since Jan 1st, 2024. That is 14 days ago. I have received 5 alerts telling me package is out for delivery, but it never comes. Around 9 PM, the status is changed to severe weather alert. We had snow 7 days ago, but all clear now. USPS is delivering, Amazon is delivering, FedEx is delivering. I have seen a UPS truck in the area but doesn't stop at my house. Terrible service.

I am prescribed a very important medication called **. If I do not get my injections every 3 to 4 weeks I experience severe instances of facial swelling tongue and throat swells and my body becomes covered with red itchy angry hives it feels as if the skin will burst from swells growing so huge. After about 3 or 4 days the injection is late I am on the brink of a mental break from itching. This particular instance started on January 7th. The med was set to be delivered on the 7th. Here it is the 15 still no medication in sight. So yes I have just about had it with UPS Under Par Service especially when I read an article saying that ups has signed up to take on a contract that will cause more work wth. They can't handle the work that they currently have god forbid should they take on more

Whoever the driver was for us, stated they couldn’t find the address, but it’s on the house and Amazon delivery drivers have no problem locating the house. Seems like the driver just wanted to end his shift and made a bogus claim. I just can’t understand how they can’t locate an address with all the technology and maps and oh the numbers located on the front of house too. And then to top it off some lady calls back asking what street it’s off, asking for directions to find the house.

As others have stated, UPS is not delivering packages claiming there is adverse weather when there has been no reason for weather to be impacting deliveries. Specifically I have two packages for overnight delivery sitting at the local facility but not put on a truck to reach me. Both packages are clearly marked as refrigerated items so holding them for an extended period is obviously an issue. UPS was paid so they do not care that both the shipper and the recipient are out of luck. In the future, I will ensure my orders are sent via another carrier!

My package has been at the local hub for over a week, and they still haven't delivered it. Just keep sending delayed a day due to weather notifications. The roads are plowed, and have been for over a week now. There's no reason they haven't finished the delivery, other than they are just very incompetent and lazy.

This is the worst carrier service invented! I’ve been waiting on my package for 4 days!!!! It’s been in my state, an hour away, for 4 days! When you call someone from Asia answers the phone and can’t help with a thing. I absolutely HATE UPS.

Ordered a part for my truck and it came smashed up and almost destroyed. Absolutely ridiculous. Expedited it and it said 2 to 3 days and got it in 2 weeks. I'm hoping my actuator for my truck is fine.

From start to finish this is the latest awful experience. I wish I could give UPS a negative rating but that seems impossible. Terrible customer service. No one can help. The first agent I spoke with guaranteed that the package would be delivered today. Well, apparently not. It has been on a truck for four days. They claim that weather is the culprit but this cannot be the case, since my neighbors have been receiving shipments from UPS. The package is still not here and is/was important to be delivered on time. I guess we'll just suck it up and live with the consequences of a poor company. Don't buy stock in this company and don't trust your deliveries to them. Horrible, Horrible, Horrible. There isn't enough space to express my disappointment.

From start to finish this is the latest awful experience. I wish I could give UPS a negative rating but that seems impossible. Terrible customer service. No one can help. The first agent I spoke with guaranteed that the package would be delivered today. Well, apparently not. It has been on a truck for four days. They claim that weather is the culprit but this cannot be the case, since my neighbors have been receiving shipments from UPS. The package is still not here and is/was important to be delivered on time. I guess we'll just suck it up and live with the consequences of a poor company. Don't buy stock in this company and don't trust your deliveries to them. Horrible, Horrible, Horrible. There isn't enough space to express my disappointment.

Was standing in my yard, watched the UPS truck go up my neighbor's driveway and come back. Slowed down in front of my house then took off and suddenly I was notified there was a problem delivering my package and now it states my tracking number isn't valid. Freaking ridiculous.

If you have to mail a package or something important, I advise you not to use UPS. They are the most incompetent delivery service. On Jan 2, 2025, a law firm sent me out a settlement check by UPS overnight delivery, with a signature required. The most expensive way. It should have been delivered by Jan. 3. I didn't get it until Jan. 13, 2025.

Shipped perishable frozen dog food by 2nd DAY Air on Wednesday and it didn't arrive until the following Monday completely thawed. UPS will not guarantee as they put in a delay as "weather related". Anytime, anything is delayed they will claim weather related and slide out of a so called guarantee.

Terrible service. They have had a package of mine hostage for almost a week because of snow on two days. I have been getting packages from Amazon and fedex and usps all week but for some reason UPS has not noticed that the snow has been off the roads for 6 days. When you are lucky enough to actually reach a human in their customer service dept., they either lie to you or say there's nothing they can do. My company will never use them again. Horrible.

I ordered perishable food items from a vendor that selected UPS for delivery. One would think that after 117 years in business they would know how long it takes to transport a parcel from point A to point B, but they don’t. UPS provided 5 scheduled delivery times and failed to meet any of them. When the last scheduled delivery time passed, I contacted UPS a customer service representative with a ‘couldn’t care less’ attitude who told me that my package would be delivered sometime before midnight. After 5 days in transit I was afraid to serve the food and it had to be discarded.

We had a snowstorm that delayed delivery of a large package by at least 2 days. I am not going to be home when the package arrives, and wanted to delay delivery by 24 hours. It will cost me $9.99 to do this. Why? I received an email telling me the parcel would be delivered by 6pm on Saturday. I was okay with the delay because of weather, but UPS wants to rip me off to delay delivery for 1 day? Wow.

Ordered from NYC to DC. 10 days ago. It still says out for delivery. Can see the truck on the map. Then it doesn’t deliver. Yes there was a storm. But it was delayed. Yeah. Business returned to normal. I could see the package had arrived not more than 10 miles away at the sorting facility. 7 days now of nothing and we need this. Fed Ex was out last night delivering until midnight catching people up. No excuses. This is not the first time UPS has utterly dropped the ball or messed things up. Third time. Never again. Forevermore we will pay extra and more to not shop with UPS. If it weren’t for big retailers they would be out of business. Thus look at their rating. Never again if we can help it.

I can't figure out what company takes the top spot for sucking the most, UPS or FedEx. It seems almost every package I get from UPS is delayed and/or rescheduled for delivery. A company mailed a small package to me from Florida to my house in Georgia. I was supposed to receive it Thursday, but as usual, UPS rescheduled it until Friday. Friday comes and we get a whopping 2 inches of snow in Georgia so of course everything shuts down, including UPS canceling the delivery. I get an email stating it will be delivered Saturday, all the snow is off the roads, and they cancel it again! Now it says it's not coming until Monday. These companies are HORRIBLE!!!

Use FEDEX. Never again will I use UPS, you need to talk to someone and they transfer you to Egypt and tell you they have 5-7 days to deliver to you. For three days in a row, they had down my package was being delivered. No such luck, he then told me we had snow and the city was not moving... HORRIBLE company.

The slowest mailing service provider in the business, my packages are never on time and always weeks late. Customer service is non-existent. I would give them a 0 star if that was a option, will never use again.

I wish I could enumerate all the problems I have had with UPS, from trying to get customer service, to trying to report a claim for damages. I shipped 18 boxes ($1300) of my household belongings from a location in Mass to one in Missouri. The boxes were horribly damaged. I have been in their site trying to report claims all day and have finally reached the end of my patience. The site is impossible to navigate and customer support is useless. Some of my items are irreplaceable, but the replacement value of my losses is $500.

I’m so tired of the drivers lying about a delivery attempt that they Never made! I’ve watched them pull up and pull off and never even get out of the truck, and I’ll get an email saying they made an attempt to deliver. I want my package! I wait all day for the arrival for them to lie about an attempt. #FRUSTRATED!

UPS is never on time when delivering my packages. I'm sent time and dates that my packages arrive and they never show up at that time. I'm actually waiting on a package that should of been here on the 7th and still hasn't arrived. Says it'll be here today between 1230 and 230 but what do you know it hasn't made it now they updated and said it should arrive by 730. Also the last package I received was so damaged that what was inside of it was also. Will be switching to FedEx maybe they can do a better job!!

I bought a package not knowing they were using UPS. It's a very important, valuable package. I get the tracking saying that it will be here Friday, so I take off work. They never show. Granted, we got some snow so it's not unreasonable. I check the tracking Friday night at 11pm and it says it will be here Monday, so I take off work Monday to be here when they are AGAIN supposed to show up. I'm out Saturday and come home to a sticker saying, "Sorry we missed you" and explaining there will be no 2nd delivery attempt and it will be left at an access point. So I took TWO days off work, and they show up on the only day they said they wouldn't be here. UPS has phenomenal delivery drivers, but their customer support is less than zero stars. It's a shame you have to get the run-around on what should be a very straight-forward process.

My original delivery date for two shipments (three packages total) was Saturday, 1/4. While I was disappointed when they didn’t arrive, I understood the delay due to freezing rain. The delivery was rescheduled to Monday, 1/6, but again delayed—understandable given the weather. However, it was rescheduled yet again to Tuesday, 1/7.

Worst delivery service in the country. They have gone to crap and you can never talk to a real person. US Postal or FedEx from here on out. They changed delivery to 3 days out after sending notice that the package was out for delivery for 12 hours. Now it's gonna take 3 more days to get here? Incompetence.

Horrible. Just horrible customer service over the past two months. No. 3 months because it started in November when I started getting packages about every other week. UPS, FedEx and United States Post Office do not deliver to my address. They deliver it to a neighbor even though it's easy to get to my house. They won't deliver it yet they say it's delivered. The picture attached to this is not my house. How often to send UPS pictures of my front and back porch but they refuse the house that this picture possibly is is about $125 ft from my front door. Ridiculous that they can't deliver to the correct address.

There's only 1 driver that pays attention to extra instructions on delivery form. I am disabled and cannot chase truck down. Been waiting on my package for 3 days after 1 attempt to deliver. It's Friday. Still hasn't came. Was suppose to be here Wednesday. Package contains items I needed before weekend. Now I talked to dispatch in Winnemucca. I live in McDermitt 1 hr away. Driver can see my bright red pick up as extra instructions say along with space # in RV Park.

UPS delivers very well. However, if there is a problem, it is almost impossible to speak to a person. I tried getting through their automated system for almost an hour with no luck. I went on the chat and finally after typing representative multiple times, they asked if I wanted an email or phone call. I picked phone call and it said there was a 25 minute wait. They did call in 25 minutes, but the girl had to route me to a different department. I was then on hold for 20 more minutes. The girl tried to be helpful, but had little information on my package. I was concerned because it was medicine and needs to stay refrigerated. She said she thought it would be. I will request the pharmacy to use FedEx from now on.

We are very happy with our deliverer, Matt, for he has been delivering our packages for a few weeks, mostly during the holidays. He does his job with a smile and is a very friendly person with a smile, always. Matt is an asset to your company for he always leaves our packages on the front porch in a safe spot. Thank you Matt for the excellent services provided by you.

This company has just gone way far downhill, I watched today on my map. This driver came within a mile of my home. Watched this driver zigzag from one town back to another multiple times. There obviously is no intelligence in mapping a route for these drivers, waste of time and fuel. They have a package I had to sign for so I leave work so I can be there to sign. They never show. They have no consideration for their customers. The ceo of this company should resign and let somebody that knows how to run a shipping company make this company better than a second rate delivery company that they are at this point. I’m just disgusted seeing what I watched happen today.

I received a package (Christmas tree) yesterday via UPS. I would be ashamed to deliver something in as bad shape as this was. I took pictures, but they do not do it justice. The box was taped, but they even did a shoddy job of doing that. I can tell that it was done after it was shipped. I ended up putting cardboard in it to sturdy it up because, believe it or not, some people store their trees in the box in the off-season. They need to have better standards! I put the tree together to ensure that any of the parts didn't fall out. Damage to personal property!

Every time I get something with UPS it is delayed and late. Paid for 2 day service and ground would be faster. Fed Ex delivered, Amazon delivered and UPS no show due to weather. LMAO. The package is in town and Fed Ex is capable, Amazon is capable, UPS???? Failure every time.

Needed to get an envelope from Toronto to Halliburton by December 27. Paid $57 for “expedited” delivery which was to arrive on the 27th. The package tracking had it in Bracebridge on the 24th. Thereafter received phony updates about “worldwide weather events” that “may or may not affect your delivery”. By December 31 I had them open an investigation file. The package was delivered finally on January 4. By then I had to resend another way. They now refuse to provide a refund saying “expedited” delivery is not eligible. I did not choose the category, only the delivery date! This is a scam and blatant theft.

Absolutely horrible experience with all facets. Driver marked package as delivered when it was not. I had to contact the customer service and the sender's customer service 3 different times. They say that they have the package and are going to deliver it the next day every day but never do.

I gave UPS a one because you can’t give them less than a one. The help from the representative was useless. I stated to her several times we’re not having extreme weather. Our roads have been clear since Monday. It’s now Friday and each day I get an update saying package can’t be delivered due to extreme weather and that’s all she did is repeat that we’re not having extreme weather I’ve seen Amazon trucks go through the mails running myself and my husband are going to and from work. What’s the problem UPS?

UPS claimed to have come by 2 times. I'm laid off and I haven't gone anywhere in over a week since my order was supposed to be here and they said they didn't want to leave the package somewhere that something would happen. I'm out in rural town, nice house, around trees everywhere. They never even came down our road. Lazy.

Our UPS driver, Tony **, dropped off a gift for us today up in Idyllwild, CA. He made some spectacular pictures that are on what appears to be stone. He has always loved our dogs and he gave us this gift that we will always treasure. He is a true Gem of an employee.

Garbage service.... I've been waiting for a package that was supposed to be delivered 4 days ago. I've seen the UPS truck drive right by my house twice now and still no package even though it says it's on the truck.... Completely garbage....

My package was delivered to the wrong address. UPS customer service stated the driver will retrieve it that day & deliver it today & I would receive a call when the driver had the package, no call came. The item was a Christmas gift & it's no longer available. Of course I’ll be refunded by the store but I would rather have the package. How does a package that is supposed to be delivered to apt 10 ends up at an apt 511? It didn’t even come to my building.

They lost my package and marked it as delivered and the delivery confirmation photo was of the wrong house. I confirmed this with them and they were unable to locate the package so I had to file a claim and reorder my item from the company. Now UPS refuses to deliver my packages without someone home to sign for it and they keep taking it to an alternate pick up location they I never approved. This adds an extra 1-3 days on to every delivery since I work and can’t be home when they deliver. I have called multiple times and they say that it’s because of the lost package claim, which I don’t understand because they are at fault and I had photo proof of them delivering to a house that looks nothing like mine or any other houses on my street. They are saying there is nothing that I can do and that they won’t deliver to my address without a signature for up to 3 years. This is ridiculous and so inconvenient! I would refuse to use them but unfortunately most companies don’t give you a choice on which delivery service to use.

NO ACCOUNTABILITY! I dread any package especially an expensive one that's handled by UPS. They recently took my package at its destination hub shipped it 200 miles the wrong direction then lied about knowing where it was! You can't rely on them if you need the item by a set date. Furthermore the website lies on its updates and does not have all the available tracking information. Amazon spilled the beans that they messed up. When I called they told me that it was in Jacksonville but when I told them I could see more up to date tracking through their website confirmed the package shipped the wrong direction they admitted they could see that as well. So much for transparency.

HORRIBLE SERVICE! I PAID a lot of money for overnight service THREE FREAKIN days ago! My package has been in Jacksonville, FL (30 minutes away) since yesterday morning, yet it is being delivered today between 1-4 pm… Screw you UPS, YOU SUCK!!!

I have given UPS so many chances to come pick up my package for a return and they simply won’t pick it up. They will just leave a sorry we missed you not on my building's front door. Won’t even bother coming up to my door number and knocking or even leave a note there. This is my 4 year old's Christmas gift that I am trying to return. All ups does is continue to open up multiple pick up claims. Never come but have the nerve to update their system like the package was picked up. UPS is absolutely pathetic and I am still going back and forth with them as I write this. I don’t think this situation will ever be resolved. I am making a complaint to the FTC as well. This has to be considered unfair practice by a company. I also uploaded a picture of my item that I still have that they keep claiming that they already picked it up.

They use to have very good service but not anymore. Several times some drivers, they don't want to deliver the package, and they just put, "We were unable to deliver your package" but the driver even ring the bell. I am sure they even walk to my apartment.

UPS can not tell the truth. How can you expect them to do their job? Had a package coming. Said it was here. No it was not. I call. Was told it was delivered to the wrong address miles away. If the driver can not read address or name nor the gps fire him. Was told I would get a call. That did not happen so 4 hr later I called back. Was told a different story. 3 phone calls later I was told the driver went back and got the package from the wrong person he gave it to and it would be being delivered today so this morning I looked at the website and see they are returning it to the sender as they did not have a right address yet at every turn ups ask me my address. UPS does not care about their customers. This was jewelry for a wedding. Now it may not be here in time.

Just an awful company to deal with. This Christmas they screwed up 2 package deliveries to our home. First they delivered a package to our home for a law firm in downtown Cleveland, then lost our package. They somehow have no records of the package?? Then, another package has been on a UPS truck for 4 days! They have not made any attempt to deliver the package. Has been sitting on a truck for 4 days.

This is the worst shipping company I ever dealt with. They are always late. They have 0 customer service and if they can find a way to somehow add import fees they will, even if you're shipping from your country to your country. As a business, they will make every customer unhappy and that's the only thing you can rely on from their ends.

I am limited to 200 words on this review. If I could, I would show all the videos on the problems I had with UPS. I had them cancel my packages, I had them lie and say they were at my address and nobody was there to receive the package just to not deliver the order. The absolute worst carrier in the business and some of their employees have serious attitude problems like if you don't tip them all the time, you will not receive your package!

If I could give is zero stars, that would be too much, it deserves a negative value. Summary: sent delivery date notifications 10 times and delivered zero. Meanwhile, moved the package from West Coast of Canada to Seattle, then California for delivery to Arizona, then it shows up in Kentucky and sits there for over a week.

I paid $20 to get their "premium" service so I could change the delivery address of my package. However, they have no clue what's happening with my package (they say) because the tracking number was "recycled." That's ridiculous to me. I am not a person who gets a ton of packages like others I know. VERY uncomfortable to think they are conducting business in this way. What happens to someone who is expecting medical supplies or some other type of urgently needed items? In my case, it's only jeans from Old Navy. Nevertheless, I asked for a refund and quit their "premium" package one day after signing up and trying to use it the first time out. A really bad first impression. Giving three stars for the excellent drivers and delivery staff out there!!! They are 5 stars for sure!!!

Shipper gave the package to UPS on 12/30/24, shipping from Vermont to Ohio. Delivery was supposed to be 1/3/25. Never came. Updated delivery 1/6/25 between 2:15-4:15, because they apparently can't work weekends. Never came on Monday. IF it comes tomorrow it will be a full week. USPS handled the same delivery a week prior in 2 days!!! What the hell is UPS doing?!?! When I attempt to get an answer from UPS customer service, I have to speak to someone from overseas. When I ask for a supervisor because they can't speak clearly enough, I sit on hold for 25 minutes then get another horribly-speaking person from overseas who provides absolutely no help at all. Forced to wait another day and UPS clearly could care less. Anyone else could have delivered it by bicycle faster. I can't believe they're still in business. Awful.

Afternoon delivery individuals may have limited literacy understanding. For the second time now, the driver delivering to the 75645 zip code left my parcel on the front porch, DESPITE instructions on file with UPS to leave ALL parcels at the Back Door!

First delivery didn't get a note, second delivery got a 2nd attempt note. I left the 2nd attempt note next to the door and wrote, "Please call this number when you get here," I checked UPS tracking. It said next delivery is on Monday.. It's Saturday and I'm pulling up to my house and I see the driver walking back to his truck package in hand and put a 2nd note next to my note saying he's returning the package. When I asked for the package he smiled and handed it to me.

I have had issues with the drivers before because of delivery to #4 instead of #8 multiple times and today I had to call because it was saying my address was wrong even though it clearly showed my address correctly online and they have been here before several times.. Got a sorry excuse from some guy I barely understood.. No your driver did not try to deliver. I have been here all day.. Stop lying and get it together.

Let’s see if UPS decides that my personal experience and opinion qualify as “personal insults”. I will stick to the facts. With surmountable evidence that will support this review, the only way to describe my particular experience with them is negligent. It’s beyond me why review givers are limited to star selection. They are not even one star worthy.

My Wedding ring was supposed to be expedited and I was supposed to have it on the 2nd of Jan so I wouldn't be worried about it before my wedding on the 4th but no they single-handedly ruined my day, the driver just put a sticker on the door. They didn't bother knocking and they haven't delivered it still, I contacted customer service. They assured me it would be at the pickup point in the morning of the 4th only to get excuses from the female working that didn't even check. She walked behind a wall and walked right out and said they had nothing while the other one laughed, I've been on UPS CSR hold for a supervisor for an hour now and Nothing, this is ridiculous, even the Jewelry store has been trying to contact them because everyone is giving different information on the location of the ring.

Paid for next day air. Guess what? It's not next day air. UPS is a scam and don't Care about its customers!!! So now it's The weekend and I still don't have my package. It's says Monday but it's just sitting in their warehouse!!!

Received an email verification that package had been delivered. Never saw UPS truck pull up in front of my house but went to the door anyway to check. No package. I then checked my delivery confirmation email and it said that the package had been delivered, at 4:30 pm. Only problem was that it was 10:00 am when I got the delivery confirmation! I immediately contacted customer service and was told that the package had been delivered; only it had been delivered to a different city and was “received by Amazon.” What??? Could not file a claim, only the sender can do that. Was told that the driver would be contacted and someone from customer service would call back in one hour to confirm pick up and delivery to my home. Still waiting…

If I could give 0 stars I would. The customer service is absolutely terrible, the reps are rude. You wait on hold almost 20 minutes for them to read a script and when you ask a question they catch an attitude with you. When asking for a supervisor I was repeatedly told no and that if I didn’t calm down (upset because she caught an attitude and told me I wasn’t allowed to speak to supervisor) that she would end the call. Finally get sent to supervisor just to wait on hold 30 more minutes and to be hung up on immediately without even being able to talk to anyone.

The worst. We have been at our house for 3 years. They never deliver the packages to us even though Google Maps and Waze are correct plus we have three signs directing people to our house. I have been assured many, many times that they will get it right. Uneven have a sign where they always drop the packages that says this is not.... (My address). I dread when people send packages through UPS.

I made a purchase from a company in OH and it was shipped UPS Ground. On the morning of the day it was due to be delivered, I received a text saying it was delayed. I opened tracking and it said they had made a sorting error. I spoke with customer service which assured me I’d have my package the following day which was a Friday. I looked at tracking Friday morning and it said the package had arrived at my local UPS dist center at 8:30 am so I thought I would get it that day. At 3:30 pm it still hadn’t arrived and no updates to tracking. I contacted UPS Customer service again, spoke to a woman with a strong ** accent who could only tell me how unfortunate it was, but offered no solutions.

Our children ordered us a grill as a Christmas gift. The delivery was supposed to be yesterday. Initially the tracking said "out for delivery." A truck showed up, but the grill was not on the truck. The driver said that's likely because it is heavy and would probably arrive later in the day. Nope. Eventually, the status was changed. Today, checked the status. Delivery was estimated for today. Nope. UPS trucks have driven past our house several times. None have stopped. We live approximately 7 miles from the UPS center. I could have walked there and back in less time than it has taken to NOT receive my package and have my travel plans completely ruined by this tardiness. Shop Amazon. Packages arrive when they're supposed to.

Again, another time sensitive delivery missed. Ups has not made one of my overnight deliveries on time yet. Sitting here today with yet another one four hours late again. They are undoubtedly the worse deliverer company there is. I don’t buy the on-time statistics they publish.

UPS Review: Terrible experience with UPS. Customer service is useless—they lack both the tools and knowledge to actually assist customers. It feels like UPS intentionally makes things frustrating. I ordered something on December 27, and while I understand delays around the holidays, my package arrived at the local office on January 2 (Thursday night). Yet, the delivery date keeps showing as January 7. How does that make any sense? The system is beyond inefficient, and it’s clear we need a new company to replace this broken logistics setup.

UPS thievery! I ordered Salomon boots; first UPS tried to deliver it to the wrong address. The next day, the box was delivered - EMPTY. They stole my boots and won't do anything about it. I tried calling and they said I would have to file a claim through the shipper - apparently they won't do anything about their thieving drivers. The photo below shows how the box showed up at my house, with one end torn open.

I shipped a package paid $16, was to arrive Christmas day. Got a notification the other day the package was returned back to the store, because "company or person unknown". I checked and name and address were correct. When they give me the package it looks as if it was mangled in the machinery. Staff shrug and refer me to corporate. Corp webpage form in addition to tracking and shipping code, also requires transaction ID to be submitted, which is not on receipt. Help chat suggests contacting store. After initial hold, the store staff asks me for my shipping info and then put me on hold. I wait for 15 minutes and then give up. I wish I used US Postal Service.

Obviously, this service has gone above and beyond to lower themselves to bottom-feeder status. What happened? Closed service centers, late deliveries, lost or damaged shipments. They don't care and offer zero explanation. They were kind enough to raise their rates like everyone else, but lowered the quality of service. sad state of affairs...

I mailed a small package several days ago in Rome at the UPS accent point that turned out to be a MBE store. They charged me $30 to ship from Rome to Freisen Germany and said small package-gift would take about three to five days max. The $30 I felt was a high fee BUT I paid it because of the speed of delivery. NOW my family member in Germany just got a notice that “package is delayed until January 11th”. I would have never paid $30 to UPS in Rome Italy if I knew it would take TWO WEEKS to go from Rome to southern Germany. I will refute my credit card charge of $30. I chose NOT to mail via the Rome post office with a much cheaper fee because I felt it would take longer delivery time then I was willing to accept SO I chose UPS. YET UPS is now delaying the delivery YET gives NO REASON as to WHY. Rip off. Tracking MBE: **. Tracking Courier: ** (UPS).

This is the worst package service you ever would use. They don’t update the status of a package till almost the last day when they deliver it. This service is unacceptable. No wonder they have low low ratings and plus their drivers are so rude. Thank you.

They have become absolutely ridiculous! Why is a package staying in a warehouse 20 minutes from my home for 5 days? Just to move to another place 13 minutes from my home for another 4 days! They have gotten so bad! I don't even use them anymore for personal and business purposes.

My package was suppose to be expedited, never received. Apparently unexpected delays when it said they received package and gave delivery date and time.. That never happened. Have not received package. Wish the bank would have used fedex express. Can't rely on UPS.

I needed to return a package and had been driving around with it on my passenger seat for about a week. I went by an actual store, but it was crowded because of the holidays. I passed a UPS drop off box and I knew that the package most likely wouldn’t fit. I decided to try to force it into the box, and it got stuck. I couldn’t get it out or get it in! I knew better…but I thought I could make it work. It had a sign that stated that the pick up time was 5:00 PM. This happened on 12/24 at 16:47 PM. The scenarios ran through my mind…the slot was hanging open just enough that if someone was deliberately looking for an opportunity to steal, that it wasn’t blatantly obvious, but then I worried if the UPS driver would notice it. I sat and waited for about 20 minutes…it was the busiest day of deliveries, I’m sure! I deliberated and came to terms with myself that I had done a really stupid thing and at worst, I would be out the $200 item I was trying to ship back.

I would give negative stars if I could!! The worst company ever! My package to be delivered yesterday that never came!! I was in the building g with notes on every door. Yet he attempted deliver???? No. It was not even attempted.

UPS is a horrible business. Their drivers don't follow policy and knock on the door to ensure proper pickup like they are supposed to. They stole a different package that I had ordered from a company called Zinus and refuse to help me get my package back.

I have a package missing. It never did come in the mail. My mom's package is also missing. I'm really pissed off. My package has my wedding ring in it. I would like to get my package. I would not recommend this to anyone.

UPS required a signature to deliver a package but their web portal doesn’t have a clear path to pre-sign the delivery. Nowhere to find a customer support person and their AI assistant is terrible, not providing any path for solutions. I wasn’t asked for updates nor future delivery attempts, they just sent my package to a lockbox who knows where. They should have at least 3 delivery attempts as stated on their website.

Their tracking is horrible, their customer service is horrible. I had a package sit in Dallas for 5 days movement and they can't tell me why. Companies need to stop using them. There are better companies like FedEx and DHL.

Package was sent on Dec 23rd for Next Day Air Early. Hasn’t been shipped for a week so far. Turns out it may have been lost. Wouldn’t recommend if they’re that irresponsible. It was a Christmas gift too…

Recently, I shipped a package by UPS and got damaged in shipping. UPS employees mishandled my package, looked like dropped multiple time, very dirty with holes on the box. One of the reason to use UPS is they cover damaged, lost packages up to $100 but UPS denied coverage for damaged package, basically this is a fraud against consumers. The evidence is huge, package had been dropped multiple times and damaged by UPS careless, irresponsible employees. I'm writing this review for all to see how horrible UPS service is and I will take further action to resolve my case in the court. So far no apologies from UPS, ignored my claim!

The worst shipping company I ordered from Kohl’s, CVS, and VS mainly and the package damaged, broken or missing and retapped bags or packages. I’m starting to believe they are taking items out on purpose. This happened a lot lately. I ordered snow globes. They were broken. Box wet and they just leave it on my porch knowing it damaged.

Ordered a limited edition football card for my son for Christmas and only shipping option was UPS. The package made it to our local distribution center and then miraculously disappeared. Customer service asked for details of the item which we provided and then they closed the investigation stating that the sender had to initiate any claim and verify the item. I contact the sender and the limited edition item can’t be replaced or reproduced as one would expect. Contacted UPS again and they said there is nothing else they can do. Thanks for nothing and sure hope that their employee who stole our package enjoys the holiday knowing they stole from a child.

Do not ship with UPS! Sent a return item back to Nike through my local UPS Store and the item was damaged/lost in transit. I was never notified that the item was damaged. On top of that, they made it impossible to receive a refund for my lost item. I will never ship with UPS again.

I sent an antique table UPS Ground to a customer. I purchased insurance on it to make sure it would be covered in case it was damaged. The customer received it in pieces. I filed a claim with UPS and they denied claim, quoting some shipping standard I have no clue about. The table was boxed and secured and labeled fragile on every corner and glass labels on it also. I guess UPS employees can’t read or unfortunately under so much pressure from their quotas they have to meet they just don’t care. Now I’m out a table and $1000.00 because I had to refund customer's money. Once again it's profits over customer service. I will never ship UPS again and I ship a lot all over the world.

Ups has been scheduled to deliver today 26 11:30 - 3 pm. I called support many times asking for it but they said it's on one stop. Then 3 pm became 9 pm. I called 9 pm again and still they are telling me it’s on the route. Their service is not trustable, they change and change and change, they can’t even provide support to their customer.

Delivery was already late, should have been 12/24 but was scheduled for today, 12/26 at 3 pm. Great, since I have to sign for the package (a new phone, mine broke) and the company disallowed electronic pre-signature, I will be home all day. I had to cancel my holiday plans to be on hand to sign for my phone. Sat not 6 feet from the door waiting for the knock or bell.

My package shipped on the 15 for Christmas Eve delivery. It was in CA on the 19. It arrived at facility in FL where I am on the 21. Still didn't get the package by 26 so I called. No updates on it. Suddenly I can't even track it through Amazon or UPS and info on the package changed to, "it will be updated on the 28th." Still no package.

This is the second time that my sister shipped a package to me and it said It was delivered to a “locker” not my door. They never left a code and I never received it, the SECOND time. UPS you should reevaluate who you have working for you because they must be stealing packages!!! The second time in two months??? Come on!!! Never send a package ups, they’ll say it was delivered & it wasn’t!

UPS is no help. Won’t deliver to my house. Won’t call me and makes me pay $5 to pick it up from their store when they couldn’t deliver it just for them to do the same thing again but I am unable to receive or pick it up at all.

I had a package from sister to be delivered by UPS, but they changed my address &delivered to someone else. I have lived here 18+ years & local drivers know where I am. I don't understand why they can just change address, did not contact me & local UPS did not answer my 30+ calls. The 800 number was the one that told me about changing my address. I do not trust them with my packages, coming or going.

I generally never have any problems with UPS but I ordered a pair of boots. They left Reno Nevada 5 days ago. There has been no updates. They can't tell me where my package is and they're telling me that it's going to be delivered 8 days from now!!?! So basically it's taken 14 days to get a package delivered from Nevada to North Carolina and they have no freaking clue where it is! Tracking packages is their business. They seem to not be able to do their business very well. This is really pissed me off. Especially when the agent hung up on me.

Horrible customer service. My package was last scanned 2 miles from my home on 11/21/24 with a delivery date of 11/22/24. It hasn't been seen since. I've tried to contact them via chat feature, getting an AI bot that makes me repeat my information repeatedly, only to connect me to an agent who apologizes for not having "immediate" answers and that I should contact the sender. Same thing happens when I call the service line. Except that I get transferred several times, but still needing to repeat my information over and over. "I'm sorry we don't have an immediate answer for you." It's been a month.

Please send your UPS drivers to my home so I can teach them to read and count numbers. I am house number 208, I am not house number 206, 203, 201,198, etc....I am 208. 208 is different from 203, 206, etc....It is 208. I can turn UPS around by teaching these drivers to count to 10 and read numbers on home addresses. Please send them to me for training, I do want to someday actually receive what I order.

I had a very important document sent from my employer. It was delivered to an absolutely wrong address. The proof of delivery photo was vague, I targeted and provided absolutely no credible evidence of delivery (No house number, street sign or landmark). Contacted customer service to notify of the poor service, was told to contact sender. A delivery service should be accountable for properly making a delivery, right?

I needed them to deliver an important package 1st thing in the AM, the packages was delayed, and then they proceeded to hold it for several days. I tried to adjust the delivery on their website but that was a bust. The website is both confusing and completely worthless, on top of that they keep wanting me to pay them money for... some service where I can... adjust my delivery? UPS is a sham. It's bad. We should put money back into the USPS and let this place rot.

Worst service. I would highly recommend spending the extra on FedEx. I requested a delivery. It gave me 3 option with different delivery date. Logically I picked the cheapest one that would deliver within the time I needed (I needed this before a Monday for a job. I ordered it week before. Choose a delivery date of Friday or Saturday ground) so package ships then says will be delivered Saturday so check the tracking still on that Saturday. Tracking say between 2 and 6 pm so I wait and wait and wait. Nothing so I check tracking again. They changed the delivery to say, "We don't guarantee Saturday delivery. We will update estimated delivery time," and that's it so I call customer service and they just give me runaround over and over for 30 minutes. Got me nowhere and now I will not have the required equipment till who knows when. They suck at everything from customer service to timely delivery.

I don’t recommend using UPS when shipping packages. I was supposed to get a package yesterday afternoon and the package left the Louisville facility at 3:36am on that day. Tracking showed it was to be delivered by 9pm. Package never showed up and is now showing they are delivering to usps. I live 20 minutes from the facility and no one can tell me where my package is. I recommend only using usps when shipping items. ONLY have issues with UPS. This is completely ridiculous.

The driver was by our home 5 times around the time he was supposed to drop it off around 12 but he did not come by. We live in a secure apartment complex. So I got home at 530 pm, has not been here then I call asking about it, the rep call the distribution center and told me they would call me back. Never did. We set in our car in snow then he showed up and told me he did not have it. So I called back and talked to a supervisor. She told me that she would call me right before it gets here. So she called this morning saying that that it was 4 stops away that was over hr and a half. This is unacceptable

UPS “attempted” delivery but they didn’t. They never knock or rang a doorbell. Our ring doorbell showed ups drivers doing the least amount including parking outside our house and then driving away. This is not a mailing service. Ups needs to be held accountable.

I was supposed to receive an important package today before 9:00 pm, looking at how important it was to me, I decided to stay home to receive it and to my dismay, the date just changed without any information, I'm disappointed.

On December 17, 2024, I went to our local UPS shop in Surprise, AZ, to send a Christmas gift to my son, who lives in New Mexico. The 'expected delivery date' was December 19, 2024. When tracking the package, I learned there was a "sortation issue" with the package being sent to Lubbock, TX (instead of NM). Ok, things happen. I then learned that the next day, it was in Albuquerque, New Mexico, about a 3-hour drive to Lordsburg. When I called customer service, the gentleman told me in all seriousness that they only pick up packages on Saturdays and can't deliver my package till Monday—six full days from when it was sent. To put this in perspective, I could have easily driven to New Mexico three times in 6 days. Needless to say, I will never, never, never use UPS again!

This is by far the worst delivery company I ever dealt with. Sadly forgot to mention to never use this bunch of crooks while ordering from new store. Thieves and criminals, unable to fulfill any request.

The worse in international delivery... and if you want to talk to someone live or knowledge about anything..FORGET IT...I was in the Navy and it was easier to get top secret clearance than it was getting a hold of someone to help... GO THROUGH ANOTHER CARRIER AND SAVE YOURSELF THE AGGRAVATION..

Worst customer service experience. I had a package that was supposed to be delivered yesterday that was never attempted and they immediately sent it back to the shipper saying that the address was not correct. There was no attempt made to contact us at the phone number provided. Confirmed that the address provided was the correct address with the shipper but UPS refused to do anything with the package other than return it to the sender.

Save yourself the aggravation and go with Fed-Ex or another competitor instead. A frustrating, fraudulent, and inefficient Claims Process that wasted hundreds of dollars and several hours of my life. I insured a shipment with UPS for $500, expecting peace of mind in case anything went wrong. Unfortunately, the claims process has been nothing short of a nightmare and a $600 juicer (gift for a friend) was completely demolished in transit. Completely inoperable.

I had an incredibly disappointing experience with UPS. I purchased a phone on December 5th using UPS Next Day Air, as I urgently needed it for an upcoming trip. Despite this, UPS only made the first delivery attempt on December 9th — four days later and well beyond the "next day" service I paid for. On the third delivery attempt, December 11th, UPS marked the package as delivered and signed by someone named "LEON." This person is a complete stranger, and no one in my building knows who they are. It's clear the package was delivered to the wrong person or potentially stolen during delivery.

I have consistently been impressed with the manager of the Alexandria, MN UPS site at 1210 Broadway. She always goes the extra mile to help me out and is an excellent problem solver. Great customer service! Claire **

UPS is the worst. They will not hold, change delivery date or change delivery address without you paying for their membership. On top of that, here in AL, they even deliver your packages way late. Even if those packages say perishable goods! I have received 2 orders of perishable goods completely ruined!

I got a updated my package was delivered. I went downstairs to get it. Nothing. Proof of delivery is a picture of snow on the ground. I contacted UPS numerous time. I was given the runaround! Just watched news. 4 ups workers caught stealing packages! Do better ups!!

I shipped 2 gold coins from Texas to Florida. I paid over $224.00 for second day delivery and the insurance for a high value shipment. ($12,700.00). Dropped the package off at UPS store and sent it on its way. The package was opened in transit by a UPS employee and my 2 coins were stolen. They taped the package back up without my coins and sent it to its final destination, 2 days late! After the claims department investigated it the claim was approved and I was told my check would be here in 5 days. Never came! Then I called them back and they said my claim had been voided because the value of the coins was too high?!?! WHAT???? That's the whole reason I insured them!!! UPS has a thief so I wouldn't ship anything worth more than a piece of paper with them. How can they take my money for insurance and then tell me the insurance doesn't cover the items stolen by their employees. What a scam!!!

I have just had the most horrible delivery experience with this company and I would absolutely tell them that IF THEY HAD A LIVE AGENT ON THEIR CUSTOMER SERVICE TELEPHONE NUMBER OR EMAIL What kind of company doesn't want to hear from its patrons? I received a delivery confirmation from UPS for a product I bought on TikTok. The problem is that the proof of delivery photo was of the wrong house. I have no idea where this house is. It is not a neighboring house.

For starters y'all need to watch who y'all hire because how is it that everybody is having the same problem. Y'all need to better for it's no way everybody’s package says delivered and nobody ever receives them like y'all don't find that a problem. That makes absolutely no sense whatsoever. My package said it was delivered and I never received it like come on.

The UPS email below confirmed that my small package were to be delivered between 12:30PM to 2:30PM. I waited at home all day. I tracked the shipping numbered. It showed an attempted delivery at 5:38PM. I didn't hear the door bell, no knocking on the door, and no delivery door tag. I called the UPS customer service inquiring about the delivery. It took me 2 hours on the phone. I was told that I would receive a call back in one hour. After an hour, I called back. I was told that the department was closed and asked me to wait till next morning. This is entirely unacceptable. I would have given a 0 (zero) if it's possible.

If I could give no stars I would. UPS customer service is a JOKE! I spent 45 minutes on the phone. The first person I spoke to couldn’t speak English, then I get transferred, they put me on hold for 15 minutes, and they beat around the bush. I try to talk and they won’t let me a get a word in. I finally cut them off and ask if my package was lost. They tell me yes. No sorry, no nothing. This also came from a manager apparently. UPS needs to get better customer support, I will never use UPS EVER AGAIN. Horrible experience!

If there was a way to leave no a no-star review I would. The short version would be, there is absolutely no customer service whatsoever. None, zero, zilch. When I had a package being sent to the wrong address - I needed to intercept it and have it rerouted to my new address. On the website, this is labeled and advertised as an option. Nope. First, calling the customer service number allows you the unique experience of interacting with a broken computer voice that is essentially worthless. After 3 to 4 minutes, you can get to a human who is - surprise - worthless.

I went to the UPS store in Denman Mall here in Vancouver. We’ve had a federal postal strike in Canada and I really needed to mail off an important document to my Union. I’ve bern to this store before for computer, fax and express mail stuff before. I knew they were a bit pricey, but my experience tonight was ridiculous. There was one guy working and about 8 people wanting service. The store was a mess with boxes littered all across the floor. People couldn’t move in there and were bumping into each other. The one worker was overwhelmed and kept apologizing. He was very disorganized as we all were waiting to mail off letters and send gifts with their mail service.

Do your business with any company but UPS. They so do not respond to you, reach out or care to solve the issues their drivers cause stretch the truth like no other company I have ever dealt with. I was supposed to received my package on the 12 at 231pm however it was delivered to the wrong place and I immediately call ups at 309pm asking the driver to go back and retrieve my package however he refused and never want back and here it is 5 days later no one knows where my package is and I have not received a refund from the sender or a replacement of what I have order. And my package was coming from fashion nova. Ups is stating they are reaching out to me to resolve the issue however no and I mean no one has once attempted to contact me regarding my package in any form of fashion.

I moved back to farm I grew up on a month ago. The farm has been in my family for 4 generations and delivery has been there since UPS began. Since I have returned, UPS is stopping in the middle of the road and putting our packages by the mailbox near the road. This is 1/4 mile from the home and in danger of weather and theft.

Looks like UPS is taking great care our packages this year again. The one package out of lots that was shipped ups is nearly destroyed. The only thing keeping the 2 packages inside is the Amazon tape.

Thanks to UPS truck in front of me this morning on I-29 in Minnehaha county that didn't have his ramp secured to his truck, fell off the back and damaged my vehicle. This could have been fatal and I hope that this doesn't go unnoticed!🤬 Writing a review because it's impossible to speak directly with anyone at UPS.

Most restrictive customer service ever - engineered to prevent UPS from having to hire a person to discuss or customize delivery options. My wife and I live in rural Colorado, south of Elizabeth. Our dogs are trained to run the 35 acres. For the safety of our delivery drivers, we installed a LoxxBoxx with entry codes at our front gate so that no one has to come onto the property. UPS doesn't provide an 'other' description of delivery location, and they only provide access codes for buildings. Their MyChoice website bot doesn't provide any other options. I try to call their number and the automation hangs up on me because my support request doesn't match their options. I try to email, and they only provide four cases for delivery email that don't match my support request.

I had received an email with an invoice. So I had went to check out what was going on. Went to the billing part and found info that a package that I supposedly sent was not paid for by me. Now that is wrong. I saw the tracking number, clicked on it and it said that it was being shipped from New York, which I do not live to someone in Wilmington, NC. I tried to make a dispute. It was denied in 10 minutes. Went to the fraud page to send to UPS and the account number and the invoice number kept going in the red and when I tried to send a copy of the invoice to them they said it was too big (did this several times).

UPS has diminished in quality of delivery service and customer service. My complaint is that they have repeatedly made admitted "mistakes" that cost me time and money. They make no effort, or offer, to rectify those mistakes. As many others have stated here, when you try to contact UPS all that is available is non-local call center that repeatedly states they have no power to do anything.

I always thought the USPS was the worse delivery service ever, but UPS has taken over first place in my experience. I was expecting a package on Saturday which contained my Granddaughter's Christmas gift. On Saturday I checked to make sure it was out for delivery. Much to my horror, the website said it was delivered on Friday AM and the attached photo was not of my door. So someone else received my package. No one has made an attempt to bring it to me, nor do I have an address where it may have been delivered. We have over 100 bldgs in our community so finding who got my package is impossible.

I order packages and hate when I see a business using UPS as the delivery service. My package never came and they marked it delivered. This is the 3rd time it’s happened. My delivery address was in Summerville. Please tell me why my package was delivered somewhere in North Charleston, accepted by some random. Are they hiring ex-cons or convicts? I don’t understand why businesses use them. I never had an delivery issue with FedEx.

I was expecting 2 new iPhones for this Christmas 2024, instead of that I received a bottle of water in one package and the other one empty, of course UPS workers took them. I'm still struggling with this problem, it's not fair that this company have employees like these. They don't even deserve a star.

Has to be the horriblest delivery service. Paid for overnight delivery on a very important documentation and of course it's delayed. Not only is it delayed it doesn't show the estimated time of delivery. Been tracking it carefully for days and when it came, apparently it's not sorted. Took 3 customer calls to even understand what's going on and when the delivery date is expected.

Ordered a product from eBay, seller provided me with a tracking number but my my merchandise was delivered to another address. How is it that I have a tracking number in my name but no merchandise. UPS says different.

I wish I could get this company zero stars. Constant delays. I ordered a package Thursday, December 12. Pay for overnight express to ensure a Friday the 13th delivery and no package. Call the UPS and they constantly wanna blame the shipper when they already have the package four times in the last two months. I’ve got late deliveries delays and nothing but excuses from this company. They never wanna take the blame for a mess ups, screw ups and never want to refund you for the services that they say they guarantee and don’t guarantee. I hope this company gets bought out by someone who knows what to do with it.

I have a package just sitting at the Bath and Body Works Warehouse. It's been there since November 30th! UPS has never picked up! I realize it's Christmas time, but this has never happened when I order from a company that uses FedEx.

I ordered an outfit for my granddaughter who lives in a low income apartment in Northbrook IL and UPS driver disregarded or couldn’t read and comprehend the apartment number so he/she just dumped it inside a building door and not the apartment. The pic provided clearly didn’t show an apartment number, then it’s just oh sorry says delivered. UPS is incompetent and maybe use illiterates to employ. USPS is way more reliable and Kohl's if you’re paying attention fire their contract. I was refunded but it still is very irksome. UPS hire professionals with clear reading comprehension!

Delivery driver showed up an hour 45 mins early 1st day. An hour the second and 3rd day. I took off work early each day to be there in the window given by UPS. Please give accurate times. We all have lives too.

For the 4th day I am receiving "out for delivery" notices, yet the parcel has not arrived. Not only that, each day the time of delivery is being changed at least once varying from 7:40am-10:40am to end-of-day. From previous experiences I know that the drivers ring the doorbell only once, then disappear in a hurry. Since it is difficult for me to pick up a parcel at an outlet, I am sitting here waiting for that one-time ring for days. This is beyond unacceptable. It appears UPS is geared to businesses and ill suited to serve residential customers. They ought to either shape up or not accept residential deliveries.

I was expecting two packages on 12-11-24. I received a message at around 6 pm requesting the code for the entry gate. I called and gave them the code even though they deliver here often. I was told to expect a call from the local office at 7. That call never happened. I then got a message that there was an issue with my address and would need to submit a new address for delivery. I again called and I thought I had everything fixed. I received another message that my packages were returned to sender. Their so called policy is to attempt delivery for three days. Well that never happened. They had an issue with my address even though they make deliveries often. I think the driver was anxious to get home and returned my package. I've blacklisted UPS from every where I do business. My advice is do the same.

I purchased 2 trees from a Florida grower and they came Frozen! The second pair of Overnight delivery, disappeared in the Cedar Rapids Iowa terminal! That would seem that someone there took them home! Must be the PERKS of the job!?

I shipped a Christmas package to from Texas on 12/2/24 to my grandson serving his country, in the military, in Alaska. When I went on-line to set up shipping with UPS it gave me a shipping time of 7-20 days. On 7/11/24 I went online to see if package had been delivered, at this time I saw it had been transferred over to USPS and the new delivery date was 12/23/24 (21 days after I shipped the package). At this point I doubt that my grandson will receive his package before Christmas. If I had been told upfront that it would take 21 days to get to my grandson I would have choose another form of shipment.

My package reached my city three days ago. According to UPS Tracking. This is ridiculous. My order was placed on 12/3/2024. UPS Louisville KY, received it 12/7/2024. Today is 12/11/2024. Simply Ridiculous! Great opportunity for Elon Musk!

I have been thoroughly displeased with UPS' ability to successfully deliver packages this year. In the last 2 weeks since Thanksgiving, I have had 3 failure via UPS. The first two packages were lost in transit and I had to file a complaint and reorder by the company I purchased the product from. Today, I received confirmation that a package was delivered to my address to find that no package was at the house. Completely unacceptable service. I can't control what service delivers my orders. Between Prime, FedEx, and UPS...UPS is the only company that has failed to successfully my packages. Fix the problem

Every year for Christmas I send my sister a package! Keep in mind that sometimes they're big sometimes they're small, sometimes they're odd sizes and shapes! Well I wanted to take the time to thank UPS in Pasadena because every year they don’t disappoint! I come in with wrapped gifts and they help me find the perfect size box and help me get my package together! Hell they even tape the box and print the label! They make sending packages to my sister so easy! I recommend going to this store and from the bottom of my heart thank you UPS!

I had a package to be delivered in Oct. of 2023 with a value of over $7400.00. The driver signed for it himself and signed the name of the neighbor's dog. The neighbor suggested they did not receive my package and that they are friends with the driver, so much so they have his cell phone number. All paperwork and GPS shows the driver stopped at my address and my package was delivered. To a dog!!!

My shipping label came via eBay shipping. UPS scanned the item in when I dropped it off. No complaints. The tracking indicated it was delivered within 3 days. Then about two weeks later I get charged $20 more because they said I didn't pay enough. I will not use UPS ever again. The time to tell me there was something wrong was when it was scanned in. Beware.

I expected a delivery of medicine (time sensitive) but after being delayed for several days waiting, once delivered the shipment was ruined. The first shipment was delivered to the wrong address. Both were supposed to require a signature. I requested all other shipments be sent through another carrier.

I have waited for this delivery since 11/23 when it was ordered. It sat in Jacksonville, Fla for 6 days. I am in Cocoa Beach. Then it was routed to Oregon. I finally received it 16 days later and it was delivered opened. Missing 3 items. I wonder why?

UPS was not able to deliver my 1 day package requiring a signature on its delivery date. It got rescheduled for the next day, but they missed the delivery window provided on the tracking for the package. I had places to be and couldn't wait around ANOTHER full day. They came by today while I was here and did not knock on the door or ring the doorbell and just left the delivery attempted notice. I tried to call the customer service line and just got a pathetic bot that required me to say the tracking number, but it could not recognize the letter 'B' and kept getting it as 'P'. It also would not connect me to an actual person.

In France, UPS has the worst reputation and offers one of the poorest services imaginable. Parcels are not being delivered as promised, and the customer service is appalling—agents even hang up on customers. For a simple parcel, I had to call 6-7 times because the updates on the website were incorrect, which is a complete joke. This sentiment is shared by everyone I know. UPS is consistently the worst, and we avoid using it whenever possible. It has never provided good service, and their customer support is by far the worst I’ve ever encountered.

I could not believe the inefficiency and incompetency shown by UPS with my most recent delivery. The originating company sent the package out to UPS swiftly but that was where it all became a joke. What was supposed to have been a 4 or 5 day delivery process turned into a nearly 3 week scramble through a few dozen tracking updates of the package being out for delivery, then back to the distribution center, to back out for delivery and 3 different updates where it said "recipient was not available" (which was not me because we had someone at home waiting on the delivery nearly everyday day while they said it was due for delivery over and over again). And, of course, getting access to a human to speak with is difficult and when successful, they gave bad or incomplete information. Suffice it to say, I hope to never have to rely on UPS for any important deliveries in the future and would recommend to businesses not to use them.

I always thought of UPS as a quality dependable shipper. But my last several experiences has taught me that they've turned into a mess of incompetence. They lost two of the latest packages I was waiting for. One contained perishable goods, which I no longer even want.

I always seem to have issues with UPS. I think they don't take responsability with the packages they deliver. A completely torn box and badly taped was delivered to my house yesterday. Without any note explaining the damaged box. I don't understand why Costco chooses to use UPS as a delivery company.

I ordered wine from Oregon for a holiday party. UPS gave me an option of paying $6 extra so I can pick up the package at a UPS location instead of my home, which I thought would be more convenient, so I took the opportunity. The location refused it and I got a message saying they’re gonna deliver the package to my house - no biggie. But they never attempted to deliver the package and instead marked it as an “error” and chose to “return to sender” without ever attempting delivery. While my tracking said it was still on its way. I finally was able to reach customer service this morning, and after an hour on the phone they aren’t helpful at all. Apparently once it’s returned I get my $6 back that I paid for already, even though it obviously didn’t go to the pick up location. UPS is the worst.

Worst experience with incapable people I've ever had. I received 1 notice that my package was even in town and that was to notify me of it being returned. No contact at all. My package was still in my city and I couldn't even pick it up.

I would give UPS a zero if I could. My package was not delivered after having been given a delivery date. When I tried to follow up, it was impossible to get any information. It took multiple questions to even reach an agent, and then all they could tell me is what was online. The hold times were outrageous and each customer service rep had a heavy accent that it made it extremely difficult to understand them. I'm not sure where their customer service is routed through. I won't consider shipping through UPS and will no longer use companies that ship via UPS. They are just too inconsistent and unreliable.

My packages (2 space heaters) were delivered to a nonexistent address!!! The driver even took a picture showing the packages on "someone's" porch. Then when attempting to file a claim with UPS, they said Home Depot has restrictions on said items and won't accept the claims. So now... I will call the CC company to dispute the $200. Charge!

Avoid shipping with UPS at all costs. I had a macbook to be delivered and it never came. Their customer service is like "the package is out for delivery and it should be delivered today but in fact no package was ever delivered". The best part is that after the day the package was supposed to be delivered, the driver or whatever in their system, marks that there was a delivery attempt but the receiver (me) was not available when I was actually waiting for them. No call, no text, no ring to the door, nothing. Still waiting for a package a week after it was supposed to be delivered! I would honestly give 0 stars if I could. Very very disgusting. Their whole staff is a big failure! Please go pick up the packages yourself or use another company for the delivery, you'll save yourself a big headache and worry!!!

I will never use UPS for anything, I understand that there is a postal strike and they have more deliveries than usual, but they should not take more that what they can handle within the timeline they say they will deliver. The online updates were wrong 3-days in a row, and when I called customer service (x3) they said that they will make sure to add notes to the file and communicate the information to the driver. When I called to follow up the next day (as I still didn't have the packages 72-hours after they were to be delivered), there were no notes on the file. I gave them a 1 star because I couldn't give them a 0.

Horrible service. Late, late, late deliveries for weeks. They pocket your two day air fees and don't even attempt to deliver on time. Then write "undeliverable" and drop everything at a "convenient pick-up" hub. I was literally sitting in the living room waiting for deliveries all afternoon. They never even attempted. Horrible carrier.

This is the worst delivery service I have ever experienced! Paid for important overnight delivery and never received the package! Called customer service and spoke with a smug, useless person who provided no help. Asked to speak to the supervisor and this person asked me why, put me on hold. Waited 1 half hour on the phone and no supervisor. Received a recording that the time to speak to a supervisor is 1 hour. Still waiting for a package which was supposed to be here Thursday by 1:15 pm and still have not received on Friday 2:10pm. I would recommend to anyone who wishes to use this service not to waste your time any money. It is obvious that their service is outsourced to people who are not in this country and don't care about quality service.!

UPS is terrible. We paid for early morning delivery and have a press sitting down, but have been told the package is delayed and they can't tell us why. We are now sitting here with a critical machine down. The only response from UPS is "oh sorry for the inconvenience, have a nice day".

Under no circumstance should you ever utilize this delivery service. They are the most incompetent, lying group of people I have ever encountered. I’ve been asking for a very basic refund for the past two days and every time they tell me they’re switching me to the billing company they hang up on me. I intentionally called them with mine and my wife’s cell phone and they both sent me to the billing department and immediately hung up on me. It’s comical to think that this is not even happening here in the United States that these are men and women using basic names such as Frank, Billy, Eddie, Sarah yet you cannot understand a thing they’re saying.

Late, terrible, delivery service. Fedex dominates to the point I don’t even order from companies that ship with UPS or if you have the option use another company even if it’s a bit extra. It’s well worth not having your package with ups.

I visited the UPS store on the Daniel Webster Highway in Nashua, NH to ship a tiffany lampshade. I was greeted and helped by Sabrina, the store manager who packed and boxed a large tiffany lampshade I was sending to Oregon. I was hesitant to send it so far because of its age and sentimental value. The recipient called to let me know the package arrived in perfect condition. I am so thankful for her care in packaging the box. Job well done Sabrina!

I wouldn't recommend UPS to anyone. I have had so many bad experiences with them and they do not care about the customer. This last bad experience really did it for me and I am so glad I got it on recording. If you have a business do not use them!! They will suspend your account after 9 days because that is their terms and lock your account for 48 hours even though a payment has been received and even shown it processed and deducted from your bank account. The employees are smug and hateful. I have my account on automatic payment withdrawals and it doesn't work and with a busy business I can't always see every 9 days to make a payment when majority of pay terms are 30. I plan to show everyone what the real UPS is like with these recordings and how they really speak to and treat their customers.

Terrible customer service. I had an item stolen off my front porch by one of their employees and the company did not seem to care. I reached out to the company and they said they needed more proof so the employee stealing something from my front door. Even tho I told them I had a video of that employee coming and leaving the house with nobody else coming by.

I have always had a great delivery experience with UPS. This time was different. I had amazon schedule a pick up of a return item that was damaged. The driver printed out a sticker label and left it beside my return package where it could blow away and did not return to pick it up. Mind you all they had to do was affix the label to the box and take it with them the first time. After 3 days I called customer support and was told that they would not be returning to get the package unless amazon sent them a new shipping label but I could drop off the package at a ups store myself using the label that the driver left on the front porch. I just can't wrap my mind around the amount of laziness it takes to leave the package that weighs 8lbs max after taking the time to print the label. Very poor customer service and a complete lack of care by the driver. I don't think anyone should use ups anymore!!!

UPS customer service doesn't do their job. They rescheduled my delivery without my consent. They tried to put the blame on the driver. The 1st person I spoke with said the driver would call me so I could pick the package up. I waited an hour for them to call and they never called. I called customer service back and they never notified the driver to call me. At this point the 2nd person I was talking to told me it was too late and if the 1st person had did his job I could have picked up the package. Worst customer service ever. We are going on 4 days with no heat because these people won't do their jobs correctly and now I have to wait another day for my furnace part when I could have picked it up.

Unreliable company! They offered me a job and orientation date. Cancelled my orientation last second saying my background check wasn’t processed. A month later they’re still saying the same thing. I doubt they turned in the background check because other jobs have it processed it in less than a week. I imagine others have experienced the same thing. They’re straight up unprofessional jerks to promise a job and then deny it in this crappy economy. I bet people have ended up homeless as a result.

Ups is terrible, customer service will tell you anything just to get you off the phone. Don't even follow their own policy and blame someone else for their mess up. Will never use them to ship nothing, I rather go back to the Pony Express.

Very bad experience with UPS. I had an order that they deliver to my neighbor's house. I have to knock at my neighbor's house to get it. Second, I ordered 3 beach chairs. It says in their app that it was delivered, but in the wrong address again, because I did not get it. The seller reimbursed my money. Third, they deliver a package in my house that was not mine. I have to catch the delivery truck to give it back to them. Very, very, very bad experience. Not a reliable delivery company.

I have never written a review in my life but what I just experienced requires me to share. I have never experienced poorer customer service than this company right here. I ordered a package and this package required a signature. I live in a secured apartment complex, meaning if you don’t have a key then you cannot get into the elevator to get to the apartments. Nobody ever contacted me or left any sort of paper for me to sign or told me that they were at my building and to come sign for this package. Usually they leave a slip on the door that says “sorry we missed you”, I didn’t even receive that. Nobody tried contacting me in any way, shape, or form to sign for this package.

They give me 4 hour windows of 2 pm - 6 pm which is a ridiculous time since most people pick up their kids during that. Anyway, I waited day 1 and must've been in the bathroom when they came. Fine, I waited the 2nd day. They had out for delivery and then rescheduled. So I waited the 3rd day, same thing. I've now spent 12 hours trying to be home to sign for this package. I call and the guy can't understand me. There's tons of noise in the background with other people talking. I get fed up repeating myself. I'm a very clear speaker, I've never had this issue before.

The delivery driver claimed to have come to my house and didn’t! I was sitting in my living room looking at my tracking, and saw the update. I contacted UPS Belton TX. And have gotten the run around. Last time talk 3 pm, I was told that they would attempt the delivery again, still no show! Terrible service. Just terrible.

Stopped by UPS store #1517 with some shipping questions. Carla answered all my questions, even offered some other options. Thank you very much for great customer service. Not only was it a friendly staff, it was a clean store. Well maintained.

For the most part, UPS does a very good job delivering packages to our small apt. Building.... However, for the not-so-most part, UPS SUCKS! A few years ago, they delivered our smoked salmon boxes on the sidewalk.... Left my shoe delivery on the street and most recently (as in today!) they claimed I was not home and therefore could not enter the building. ALL LIES!!! This isn't the first time, UPS has claimed I was not home or that they could not enter the building, when the opposite was true. The drivers don't even come to our address to make a delivery attempt. I'm just curious, what DO the UPS drivers get paid for???? And, to make things even worse, they lie about how a "supervisor" is going to call me in the next hour.... No one calls. It's a scam. I wish more retailers would use FEDEX.... Much more reliable.

Does not deliver within expected window. If you want real time tracking of your package you have to pay $20 extra for a premium service. If you want a specific delivery window you have to pay $15 for a premium service AND it will still not arrive in the scheduled window. You're better off with USPS.

*Terrible* delivery service. The attached “proof of delivery” photo is unrecognizable. My wife waited in all day for a delivery scheduled before 3:45 pm, which finally arrived at 6:30 pm. Zero explanation given for the late arrival.

I paid two day shipping for a package. They lost that one from my home state to three states up north. After being on the phone with them they provided no help after they locate the package then they delivered to the wrong address. I’ve never had anything like this happened to me. I wish other companies would just stop using them.

I give them no stars. I'm super pissed that they said they delivered my packages and didn't. They need to do better with drivers. I don't have time to file claims that was for my baby's Christmas. UPS is bad business.

They always seem to deliver to the wrong house. They take a picture but it is of my drug dealing neighbor's house. Do I want to get shot to get my package? No, I don't not want to risk my life to get my package.

How does UPS stay in business? Incompetent, terrible service, employees with subnormal intelligence. My experiences with UPS have invariably been very bad- unresponsive, inept, and utterly lacking in customer service. Why merchants choose UPS for deliveries is puzzling. Perhaps because years ago UPS functioned well. That is history.

I am not sure why UPS is still in business! No business ethics, utterly failed business. I spent an hour to talk with a customer service rep. After I escalated my delivery issues, a lady called me back. She was mean and treated me like an idiot after hearing my accent. She was rude and hung up the phone on my face. I felt very humiliated! She did not even know when the next business day is... She told me the next business day is on next Saturday, Monday, or Tuesday, or Wednesday...

Every time I get a delivery, it never gets delivered to the correct spot. It doesn’t matter if I leave delivery instructions, they’re never followed. I constantly have to search for the package any time it gets delivered with UPS.

UPS is always a disappointment. They have consistently failed to deliver my packages. I wish that companies from whom I order products would never use UPS. Anytime a company uses UPS, I end up having to get a refund because UPS drops the ball on delivering the packages.

Of course my package was delivered and presented at the front of the porch. Not towards or against the door where it may not have even been seen. Smh... Don't have to worry about me using your service again. You basically presented my package.

This is the worst company for anything to be delivered, I have lived in many different states and only thing I can trust with UPS is that they won't do the job Between lost packages or they don't show on time. Wish I could get back money from the time spent wasted. I hope they go under or get bought out.

I went into 108-1st Ave UPS store today. I am a disabled senior. The guy working went out of his way to print 3 return labels from my phone so I could return to 3 different places. If there was more people like him this would be a better world. I can’t rate him high enough. Thank you Chris for your help!!

My ring doorbell went off and I saw the UPS delivery man drop off my packages. He exited my porch. saw something on one of my trees and I saw him put it in his pocket without realizing what it was. I got my packages and came back in the house. As I was reviewing my ring doorbell he came back again and brought it back. It happened to be an envelope a friend dropped off thanking me for something I did. It said thank you and our last name. The UPS man probably thought it was for him. It had cash inside. When I opened it up realized it had been opened. You just don't get that kind of people anymore that would bring back cash. He should be very proud of himself. It's a very tempting nowadays. You can go to sleep at night knowing you did the right thing. Thank you so very very much for being honest. Bless you and have a happy holiday. I hope he gets recognize.

I had an overnight next day package sent from Detroit to Allen Park (8 miles away) with checks enclosed for over $49,000 and it’s taking 8 days to deliver. They make it impossible to contact anyone other than AI. Totally unacceptable service. Called sender who also tried to find out delay with only frustration on their end also!

UPS delivered my package to the wrong address and took a blurry picture of the door, I believe ups driver stole my package, I get deliveries all the time and I never had this problem, I ordered online some expensive leather knee high boots that I never received.

Garbage service. No direct customer service was provided or accountability for stolen packages. Their "Investigation" consisted of passing the buck to amazon after about twenty minutes. In short, I will never use them again.

Unfortunately AMAZON use them as carriers for prime deals and subscriptions. And always delivery on hold because of incorrect address! I updated in UPS app, but next delivery - same status. Now it is a pattern. They have never been able to deliver on time. I am starting to return orders that are delayed. But there is no choice for “delivery delay“ you can only choose other options. Asked Amazon to wake up as it reflects on them.

UPS relief driver fails to deliver Amazon packages to our home as our regular driver does. The relief driver puts the packages in a clear bag and dumps them 2 miles away at the end of our dirt road. The driver is too lazy to open the gate to drive down our road. Now other people have the package. That's theft.