United Parcel Service - UPS Reviews

Every time I have a package sent to me through UPS it is late. That is the one thing you can count on with them. I can get a package from the same place to the same place with either USPS or FedEx with no problem but it's always something with ups.

Waited for a package for five days with every day on their app, said it's loaded on delivery truck to be delivered that day three times. I found out that it never was on a delivery truck. It was sitting in a semi. So UPS lies to their customers knowing it is not coming that day!. When your initial delivery day is missed. You may not get an accurate rescheduled date.

Delivered my package FIVE DAYS LATE. THERE WAS FOOD IN THERE YOU MORONS. It said refrigerate on the box but did you? No. You made up some fake excuses about my address being incorrect?? But you figured it out later on your own. Lying liars. Lazy delivery people. Also, took what was CLEARLY A CAKE AND TURNED IT ON ITS SIDE and left it on my wet driveway/walkway. Went to go file a damage claim . . . And you want to force me to give you all my personal information by creating an account just to complain. I will never use UPS. This is not the first time they have screwed me.

No help by phone. It's a surreal zombie experience trying to find out about delivery. Their options for assistance do not fit into people's actual problems. Forget getting a package delivered if you live in a rural area. The drivers don't have a clue. Avoid UPS at all costs!

UPS is struggling to deliver a package that was next day air. They can't give a solid reason why, and they won't resolve the issue. Hours upon hours on the phone, a day spent at home waiting for the package, and no resolution. They have zero sense of urgency.

I ordered a camera for an event, which required a signature upon delivery. Since I wasn’t home, I called customer service to ask about my options. They advised me to pre-sign, which I did. However, UPS kept changing the delivery date and providing different reasons for the delay. Every time I called customer service, I received inconsistent answers from different representatives. The entire process was frustrating and stressful. I even had to take time off work twice to be available for the delivery, but each time, they either rescheduled or claimed they couldn’t access the building due to security restrictions—something that had never been an issue with other deliveries. UPS should offer more flexible options for driver instructions and create a system that allows real-time communication between drivers and recipients on the day of delivery. This would help avoid unnecessary delays and reduce customer frustration.

Terrible service. Has been 3 days already that shows up “out for delivery” and it’s been cancelled again. I am never going to have anything shipped UPS again if there is another option and strongly consider using another company that offers shipping other than UPS. They’re such incompetent they shouldn’t be in business.

Been waiting for a package that said it was delivering for two days in a row and then cancelled. No one could help me and they basically said, "There’s nothing we can do." Awful service and embarrassing quite honestly.

Per a call to the UPS store in Moon, PA, I inquired about the cost to have an antique cedar chest that was my Mom’s who passed away shipped to me to Florida. I was misquoted (now I’m aware) and told they will pack it properly if dropped off directly. I gave a family member who lives in PA the info provided so it can be shipped. Upon her arrival to UPS, another employee told her she would have to buy her own packing material at UHaul. Baffles me! You’re UPS!! And you send us to U-HAUL?

All Customer support numbers are outsourced to India where they read the tracking information on the website back to you. They are unable to actually solve the problems their poor system creates. Hopefully your package eventually makes it to you.

My package bounced around over in Canada for about 5 6 days and finally made it into Buffalo who was supposed to be here in Virginia on the 11th of February. It got to Fishersville Virginia on the 14th. They still won't deliver it until Monday. They don't care. Their company saying.. is you get your package when we feel like it.

The worse customer service ever, verbally tries to tell me package will be there at 7pm and it's already 9pm, (no, no time difference), the packaged shows up 5 days later. They were once the leader in delivery, now they just suck all around, I'll never use them again. Never use UPS.

Can't get in touch with any human, package been in same place for a week now, says accepted Allen Park Michigan, wondering if I will ever get, be nice to get number that leads to talking to human person,....

If I could give UPS zero stars, I would. Their delivery service is a complete joke. Every single time I order something, they manage to screw it up. The estimated delivery time? Might as well be a random guess because they NEVER deliver on time. I’ve had packages delayed for days with no explanation, and when I try to contact customer service, all I get are excuses.

DON'T PAY FOR OVERNIGHT AIR SHIPPING! Save your money. This “brilliant” company sent and overnight package, that was going from Florida to Georgia, all the way to Penn. Then they shipped it to Kentucky. I am hoping it comes back all the way down to Georgia in the next day or two, but money was wasted for an overnight shipping label. Don’t waste your money on UPS.

I’m tired all all pretending UPS is a good service. If you check any major source they praise ups but if you read reviews from actual customers it’s as bad as it gets. Every delivery company takes pics and gives them to you but ups makes it difficult. They help the drivers steal. It’s 2025. Take a picture and give the customer the delivery picture. You force them to sign up for some ups my choice garbage. I don’t know if your driver is the thief or someone took the package off my porch. I should know. It’s 2025. Scam artist.

UPS is the worst. They can not Handle anything but routing stuff. They lie on the phone, including the supervisors. My order has been sitting in their system for over a week and they can’t deliver it because the apt no was on the wrong v line!!

Rarely are my packages delivered by UPS on time. For instance, I currently have a package that was supposed to arrive 2 days ago, just alerted it will be here 4 days from now, while I’m out of town. When I request delivery to my local UPS store it often gets sent to different one a mile away.

02/08/2025 9:02 A.M. On the Way. Processing at UPS Facility. Walton, KY, United States. 02/07/2025 11:55 P.M. Arrived at Facility. Walton, KY, United States. 02/07/2025 10:43 P.M. Departed from Facility. Lexington, KY, United States. 02/07/2025 7:03 A.M. Arrived at Facility. Lexington, KY, United States. 02/07/2025 5:47 A.M. Departed from Facility. Walton, KY, United States. 02/07/2025 5:20 A.M. Arrived at Facility. Walton, KY, United States.

UPS time has come and it has gone, they're still doing things the old standard way of shipping with inaccurate time frames and huge gaps in between. If this company is gonna last the next 3 years they need to get accurate shipping times with GPS tracking. Not only should customers know that the delivery is out to be delivered but where exactly the truck is with the package. Walmart has a good tracking for deliveries, when drivers are pulling up we can actually see the car pulling up on the gps system.

VERY dissatisfied with this carrier. Amazon needs to quit using them. UPS said they "attempted a delivery", but it was a lie. No one came. And this happens every time they deliver packages. Every time. Pathetic.

3 times in a row now UPS can't find my address. I gave you a number to call but you don't call or even look for my address. I gave you the number for a reason but instead you don't deliver the package and just send it back to Amazon. This is ridiculous and unprofessional. UPS is the worst delivery service in FL.

My man Pete from UPS on Quad Ave is the man!! Always willing to help me and the company I work for out no matter what he does everything in his power to make sure we’re taken care of. He is a asset not only to our company but to ups as well!

UPS is the worst. They delivered my product that needed a signature when I was not at home. They then didn't leave a note saying it was going to my secondary location. I looked it up online and it was lost. I filed a claim and they immediately closed the case. I'm sure it's hanging in the employee's house. It was a autographed photo. No one from UPS returns messages

UPS charged me almost 1400.00 dollars to ship 13 boxes from my dads house. Not just any boxes, these boxes were filled with precious memories and 11 of boxes were filled with my grandmother's china. There were 2 sets of this beautiful china that I had planned to give each of my granddaughters a set when they got married. How special for them to have such a gift from my dad and his mother. But now broken despite all the red labels and all the bubble wrap broken. 12 tea cups there are now 5, salt and pepper shakers still in their original package plus bubble wrap broken, huge serving bowls, creamer, broken plates, etc . So I decided to file multiple claims with UPS or I thought I would horrible there is at least 25 steps that have to be completed for each claim and then they decide if you get 100.00 back or not. Makes me sad and sick to my stomach.

UPS delivered my package to wrong address. They keep telling me I have to contact sender because they sent it to wrong address but my address is right that sender sent to. UPS is trying to blame someone else for messing up. This is not the first time. Also picture they took is not my porch.

If I could give negative stars, I would. I needed to ship my mom's cancer medications from PA to NY. I selected guaranteed overnight to be delivered the next day by noon. I trusted UPS because the postal service in the states is not dependable. Not only did the medications not arrive by noon, they still haven't arrived the next day. Actually they are delayed in FL!?! I could have gotten into my car and delivered them myself faster. I will never again trust UPS with something so time critical and life critical.

Twice in the last month, I have paid to have MEDICINE overnighted to me, and both times, there’s a “weather delay” in Louisville (I don’t believe that; I think the Louisville facility is run poorly), and it’s one to THREE DAYS late. And I have to spend all this time trying to fix it because the employees who get paid to do that do nothing. I will never use UPS again if I can help it. I’m so tired of having to explain to these people that I need my medicine on the day I need it and the day I paid for, not the next day.

Their system works great as long as you jump through all their hoops to accommodate them. I will use Fedex or the USPS from now on because somehow I do not have problems with them. I called to ask about a problem and the person would not shut up long enough for me to ask my question.

I wanted to give UPS a zero but can't do that here. I shipped a package via UPS to an address that I frequently ship to. Next day it was at UPS in recipient's city. Then UPS said address was incorrect and returned package to me. It absolutely was the correct address. I've spent about 3 hours on the phone with UPS customer service and they will not give me a refund for shipping cost I paid to ship to a correct address. Now I will have to pay shipping cost again to another service to get this package to recipient. Will not use UPS again.

Every single time I get a package delivered through UPS it is handled with the least amount of care. Just received a gift I ordered for someone (which was custom!!) and the driver threw it and left scuff marks and a dent. They never fail to disappoint.

It's almost as if the total inability to change pertinent information is a design feature on UPS's website. Match that with their ability to smash boxes and its pairs nicely with just an utter nightmare customer experience. No wonder Amazon dropped them as a shipping service.

Ups is bad service to use, I shipped 3 item from different provider. 2 of them delivered on time, even though package was handed over Ups 2 prior. Ups delivered it 1 week late, whereas FedEx and Dhl delivered it in 2 days. Calling to Customer support for more than 20 time for delay is also waste. They never care about customer experience, just read information what you see in tracking. I will try to avoid UPS. Neither recommend it anyone, my side it would be boycott UPS.

UPS is the world's worst shopping service. Customer service phone numbers designed to deny you access to a human by attempting to confuse and wear you out. When you do get a human, they don't speak English, have less ability to help you as any other random person in the Philippines just walking down the street. They damage everything, UPS could break a diamond and shatter water. The "guarantee" a delivery time with next day air. Then the package gets to within a mile and sits there for 3 days. UPS is unreliable, uncaring, greedy, and untrustworthy. Next time you want to ship something just stomp on it, light it on fire. And put it through a wood chipper into a dumpsters. You will obtain better results in getting your package to your customers than you would paying UPS to destroy your business while charging you for it.

UPS stated that I refused a delivery, when they never even attempted to make delivery. I called them as soon as they posted this with regards to my tracking number. They then said my local dispatch team would contact me by 9 am the next day, and I never received a call. 20 minutes or so after no call, I called them. Then, customer service said the local dispatch team would call me within 7 minutes, but again 15 minutes later, no local dispatch team from US has called me. I have this fully documented. Avoid UPS.

I have my address over my front door, over my garage door, in large numbers on either side of my garage door and in a planter next to my driveway. I got an email notification that I had received my package an hour ago. When I went to retrieve my package it was nowhere to be found. My husband followed the truck in and noticed two men in the truck, and that they had delivered a package next door. My husband checked next door and sure enough, there was my package! My neighbor lives on the corner and has already lost a package to porch pirates.

I paid for overnight Saturday delivery and my package was delivered 5 days late which I then had to rent a car. I opened an investigation and UPS closed it because the package was finally delivered again 5 days late. I have been on the phone for 45 minutes trying to speak to someone who can help me get a refund but all I keep getting is the runaround.

I have called the 888 number listed on their website for 3 days straight now with no reply. I have an account and have used it for years. Now it says I have an error that needs to be corrected, indicated by a red check mark, except there is no red check mark. When it had the red check mark it was next to schedule a pick up or drop off. It doesn't matter which one I pick, it won't let me complete it so as of right now I can't ship or at least for the rate that I get. I am so tired of this. If there was someone else that I could use I would be gone in a heart beat. Guess I'll just have to wait in line at the post office. UPS you su##.

I was so disappointed today. I went to the store at 2517 Grandview Rd in Greensboro NC, I stood in there five minutes before I said hello because no one was in there. I think it pissed her off, but I meant no harm and the little short ** lady was so rude and nasty to me, she wouldn't help me with my label, it wouldn't go through and she just kept saying send it again, never trying to figure out herself, thankful this other lady came in that worked there and helped me. It was such a bad experience because I used to go to Industrial Ave. in Greensboro, all the time and they were always so nice. They shut down and that's how I ended up at the one on Grandview in Friendly shopping center. I asked the lady her name but she refused to give it to me so I could report her. She was so unprofessional.

This is the second time this has happened to me. I ordered from Target. I pay extra to have it shipped directly to my home. I received an email it had been delivered, guess what, not at my house! The driver left it on my mailbox which is about 1/3 mile from my house. So if UPS drivers are that LAZY, and/or don’t know how to read, then they shouldn’t have that job. They never contacted me to say they did that, my house numbers are plainly on our barn in our driveway. It could have been stolen! Luckily a neighbor saw it and brought it to me. Another neighbor below me still has a package laying in the snow by the mailboxes, they didn’t deliver to them either. So this is what I think of UPS. Shame on them.

First of all I'm a supervisor with USPS so I totally understand weather delays. Package arrived a week ago today. Approximately a week and a half ago it snowed here so I get it they were behind. So we're we, which is why I was patient for three days in a row while I watched my package get loaded onto a truck only to be scanned weather delay each day and not delivered. The last day it was placed on hold and definitely not by me. I want my package. Got ahold of customer service who put me in touch with local dispatch who found my package there and assured me he would get it out to me. 4 days have gone by now and there is no movement.

Received a notice on the door about a missed delivery and signed the delivery notice for them to leave it. Receive the second notice that said they couldn't leave it, someone had to be there. Call in to customer service and they said.

I am incredibly disappointed in the UPS services I have experienced. I work for a boatyard in Bristol, RI and had to return an item. I paid for the label using my CC and the package was delivered to the destination (I'm assuming). However, they charged my card, and I never received any form of confirmation, or tracking number. Then I spent days with their support team and told me they cannot give me a receipt because I don't have a tracking number. They said there was nothing they can do and everything was within their practices. That being said, charging someone with being able to provide any receipt is a fraudulent practice. Good luck if you ever use this company to ship a product and don't receive the information 'they need' but won't provide.

01/27/25 received notification my pay age was delivered. I was not. Checked my cameras, nothing. Pulled up the picture on UPS and that was not my porch. Filed a claim. Was told it’s not their problem. Told the woman that if you google my address and compare the picture, it’s not even close! Yes, UPS definitely delivered it incorrectly. UPS should take accountability! She did hand up on me. I was insistent that I should not have to contact the shipper and try to work it out. Do better UPS.

Drivers that claim delivery attempts that were never actually made, and non-existent "customer service" that refuses to work with you to get your package to you. You get bounced around between the 800 number and local terminal, both of which tell you that you need to speak to the other to solve the issue, before eventually getting on the phone with an agent who clearly does not know nor care how to help you. I've never had as many shipping issues with a company as I've had with UPS.

I would give UPS a negative 10 star review if they allowed it. Right now I’m on the phone with ups. The rep Who I can not For the life of me understand. I asked to speak to a manager after my one night package has still not arrived 4 days after its delivery date. If I had to guess there’s no manager or supervisor on duty. I’m just being told to wait for no reason at all other than I’m a very upset customer. I had a package overnighted, it was a work requirement to Order a particular color of pants. Not just any pants, snowboarding pants. I paid extra for the overnight. UPS was all they offered oh well, right.. I figured if it didn’t arrive the next day at least my fiancé can grab it on day 2 and meet me at work. Well today is Monday. It’s 8pm and still no package, I call them and they don’t know where it is…. omg… I could have walked to the original store, Bought it and made it back by Tuesday night, which I’m sure would have been faster than UPS trucks.

I paid $175 USD on July 23, 2024 to send a package to Argentina. It is January 27, 2025 and this package has still not been delivered. I have inquired multiple times about the whereabouts of this package, and I get a different story every time. I obtained notes from the tracking number, and here are some of the lies:

Paid for 2 day shipping, 8 days later... no package. I'm not even going to be in the same location when the package is supposed to arrive (in 2-3 more days). I'm out of town on business. The reason we paid to ship it, it's my medications. Customer service is rude, doesn't care, won't issue refunds, won't even ship it to my house, since that's where I'll be by the time they find it. They want us to go to the UPS store to pick it up when it arrives, causing even further inconvenience. Apparently FYI, the UPS store isn't even affiliated with UPS. 2 separate entities. I've had bad experiences with Fed EX, but this is ridiculous!

Drivers that claim delivery attempts that were never actually made, and non-existent "customer service" that refuses to work with you to get your package to you. You get bounced around between the 800 number and local terminal, both of which tell you that you need to speak to the other to solve the issue, before eventually getting on the phone with an agent who clearly does not know nor care how to help you. I've never had as many shipping issues with a company as I've had with UPS. They are by far the most useless shipping company on the market and I really wish companies would stop using them, forcing me to have to put up with their nightmare of a "service".

I only have one star because zero stars is not an option. I’ve had a terrible few months with UPS. First I am not sure why T mobile uses them because it seems they just steal the wireless devices being shipped back in those prepaid UPS boxes so the phones I returned showed up empty. That’s t mobile's problem but it’s also been mine having to work that out. Now they just told me for 5 straight days that a large super urgent and important box I had coming for an art show was on a truck en route to me. The truck showed up 3 of those days without the box. The other 2 days were just lies on lies that I’d get a call back and that it wasn’t lost.

Customer service line is set up to frustrate you into hanging up before you ever speak to a representative. My box has been at their local distribution center for 5 days. Other packages have passed through there and have since been delivered. It says severe weather, but it's been sunny and nice the entire time. My part is less than 100 miles away and I'm stuck without a car waiting on it. This was after I paid extra for quicker delivery.

UPS is the worst delivery company ever! I ordered a package from WWE Shop and was promised that it would be delivered on the 24th. The driver out of the Birmingham area did not attempt to deliver and they sent my package back without my permission! I stayed calling them half the night Friday night and into Saturday begging and pleading with them to turn the package around and deliver it like they get paid to do! I am beyond angry at UPS at this point.

So I did not get a package but luckily this employee was near me. I was working on my car and it caught on fire. I was shocked and scared and he hopped out to put the fire out, very good man. All I ask is this man get a raise, a fat one.

Worst customer service on earth. Nothing but issues every single time I use them. It's downright frustrating. If a company uses UPS I simply won't order from them. Lost packages, delayed packages for no reason. Stated they missed me when I was home waiting for them. For the love of Christ use DHL or UniUni over these clowns.

So this is my last time getting anything delivered through UPS. I ordered a iPhone that essentially was stolen. Against my better judgment I tried through them again and this time left instructions and yet the package is again not delivered. It is sad to feel that because the area you live in or because the driver feels it's in his best interest to simply disregard written instructions. I'm very disappointed and dissatisfied and you all have definitely lost a customer. I have been ordering through UPS for 10 plus years and this how brown skinned loyal customers are treated. I see.

For international shipping from another country to the U.S. (my experience is mainly with Europe), UPS is not well organized to negotiate the international customs process, and it is almost impossible to speak to someone on the phone to facilitate the process, and it is time-consuming and difficult to ensure receipt of an international package. By comparison, my experiences with DHL have been seamless and easy, so I recommend them highly for international shipping. FedEx is okay, too, better than UPS, but not as well run and organized as DHL for international shipping.

I seem to be constantly asking where is my package? They have left it on the roadside by my house where it can be easily stolen. They have lost packages or delivered two weeks beyond the promised tracking date! It's too bad Amazon doesn't give me a choice on delivery service!!! I am completely frustrated with UPS! Bad business!!!!

Very unprofessional! You literally drove up to my apartment building. I noticed you were here so I went to the front door and waited. 3 minutes goes by and I get a notification my package was delivered.... Like no. So I call and they straight tell me that they missed me.... Like the dude didn't even knock on my door.... Bad business 👎.

Good day. This review highlights the continued poor performance by UPS in their service delivery to customers. On Wednesday 22 January, 2025, I sent an urgent document from Brampton, Ontario, Canada to Davie, Florida using UPS (The UPS Store #533), Invoice # **. Prior to sending this important document, I asked specific questions and was given confirmation that this urgent document would reach its destination on time (before Friday 24 January, 2025 at 4pm). On hearing this confirmation, I sent the document to Davie, Florida, using UPS (cost CAD$105.29).

UPS is terrible. Every time I have used them it’s been a problem. Been waiting for a package for 3 weeks now and still no delivery. I’m so frustrated and pissed off. I will never use them for anything from this point forward.

Have been waiting on a delivery for 5 days. Every day it says "out for delivery" only to not be delivered and get a "your package has been delayed" message each evening. There is no severe weather or extenuating circumstances in the area. The exact same situation is happening to others I work with. Not only no resolution but no good explanation or communication on their behalf.

I had 3 packages that were being delivered around the same time. All three came through Atlanta, GA and per the tracking website, we’re “on the way” to the Doraville, GA location at the same time. Days before inclement weather conditions in Atlanta. There was an update that delivery was delayed due to the weather. Soon I waited for further updates. I waited. And I waited. And I waited. 10 days later, the message was the same so I called and was told the same info from the app but couldn’t understand why there was no movement for 10 days under sunny skies. So after talking to a supervisor I was told 2 of the 3 are considered “lost”!! Well, when was someone going to tell ME?!! How would I have EVER KNOWN THIS WITHOUT CALLING? This is unacceptable.

Dealing with UPS is a nightmare. I ordered a product from Home Depot on 1/15 It was to be delivered on 1/18. On 1/18 I received the tracking information telling me the order was out for delivery. I kept checking tracking until 9:30 pm and it kept telling me it was out for delivery and would be delivered that day. At 10:02 I checked tracking again and it said there was a delay, it was returned to UPS and would be delivered the next business day. I tried calling and using UPS virtual assistant but you can never reach anyone or get an actual information. Monday was a holiday so that meant the next business day was the 21st. On the 21st tracking said it would be delivered on the 21st between 2 and 6 pm. Again no delivery, again delayed according to weather as posted on the evening of the 21st after delivery was to have taken place. There was no weather issue. Roads are clear, no precipitation.

We sent a very expensive Armani statues that has an estimated value of 3k. We sold it for way less at 1800 and paid for shipping. We wrapped it and paid extra to have them do additional wrapping and packing. We insured it for 3k. The statue was about 3 foot tall. Not only did they break the statue in several places, but they refused to give us a refund with the paid shipping. They do not honor the insurance you put on it fully. It also took months and several pieces of documentation to get what we did get back. Beware! Don't ship via UPS!

They don't even rank 1, the service is terrible. On Friday they said that the package would be delivered on Tuesday, and on Tuesday they said that the package was sent back. It's just horror and there are no words to describe this horror

I ordered something on Jan 10th and it was delayed twice and it was supposed to be delivered on Jan 21. Now it is telling me I have to wait another 2 days and my order has been sitting in a warehouse 30 min from where I live.

Placed an order with an out-of-state business who shipped via UPS. Turned out to be a total disaster. Shipment emails from UPS indicated movement of package until it reached the distribution center in my area. It was then reported out for delivery and never reached my home. Attempted to get some satisfaction from UPS and they had no answer. After approximately 20 days, I learned from the shipper that UPS had damaged the item in shipment. No way to speak with anyone at UPS. Had to communicate thru emails, which proved fruitless. Will never use UPS again if I can help it. Their customer service is rotten. Oh, and just a few minutes ago a friend of mine got notice that UPS had just delivered her Amazon order. Trouble is, it was delivered to another residence at an unknown location.

They had my package sitting for more than 15 days in the warehouses and called several times. They told me each day it’s on the truck for delivery. However didn’t get it after 5 days. They told me they have no clue where it is. One person told me they gave it to post office for delivery. Turns out they have no clue where it is. They are pure garbage third world company.

UPS Completely Failed – Lost My Package and Denied My Insurance Claim. I am extremely disappointed with UPS and their mishandling of my shipment. My package was delayed, and the recipient was no longer at the delivery address because they had returned to their home country the next day. I immediately contacted UPS customer service, explained the situation, and requested that the package be redirected or returned to me. I was assured they would send a driver to retrieve it, but nothing was done. To make matters even worse, UPS has now denied my claim for the insurance I paid for, citing that the package was delivered to the “correct address.” How is this acceptable when they failed to deliver it on time and knew no one was available at that address to receive it? Their refusal to honor the insurance I paid for is a blatant disregard for their responsibilities and for me as a customer.

UPS is the worst delivery service to me. I prefer FedEx and Amazon over them any day. They are so slow. It says 2 day delivery and I am still waiting for my package on day 6! Then after 10:00 in the morning it is still not out for delivery!!! I spoke with a rep and she stated that it is still not processed! They are the worst and so slow!! I would never want anything delivered to me through UPS!! Terrible.

My shipment was given to UPS on 1/8/25. The first UPS scan was 1/13/25 already a delay of 5 days. The shipment moved along quickly until it reached Louisville KY at 2:50 pm on 1/15/25. It sat in Louisville until the morning of 1/20/25 an additional delay of 4 1/2 days. Normal anticipated delivery time is 4-7 days. This delivery took a full 12 days. Not satisfied with service provided.

UPS made a bad decision closing the customer counters, we have been picking up our packages at the customer counter for years, as we are only a few blocks from the UPS building, to me this free up the drivers to deliver packages and to cut down on delays and cost. All so when they have a large amount of packages. They hold packages to the next day. This has all happened in the last 8 months. As a small business we need to be able to receive our products in a timely manner. This has affected several business in my area. Bad business decision!

UPS and T-Mobile are ripping off customers. On August 03, 2025 at 3:04PM, I retuned a device to T-Mobile using the UPS return label received from them (Obtained a drop-off receipt from UPS). For some reason, I realized 4 months later that they are charging me for the device. After reaching out to T-Mobile customer care, I was told that they no trace of the device and that I should figure it out with UPS. I called UPS customer service and was able to track the device down to T-Mobile warehouse. UPS confirmed that the device was delivered on August, 08 2024 at 2:40PM (With Records). I called UPS customer service in December, I was told that their representative (Tatina **) will reach out to me. She never did. The device still missing according to T-mobile. I am still paying for the device. Where is the device?

My package was set to be delivered 4 days ago. Then it was changed to yesterday between 11:00 am and 2:30. I had to be here to sign for it. Never came. Virtual assistant is useless and can’t speak with a representative. My virtual assistant said it would be here by 9:00 pm. Never came. Still waiting and frustrated! Wish my sender wouldn’t have used UPS. Will definitely let companies know not to use UPS for my purchases.

Something needs to be done about UPS! My packages are always delayed due to bad weather where there is no bad weather. They get within 15 to 30 minutes of my house and don't deliver. I will even see them driving around in my town. Then when they actually do deliver they throw it over the fence into the ditch when they could actually put it by the gate. This is refusing to deliver to me and destruction of private property.

I would never pay for shipping. Always damaged ** boxes. Don’t even call when a signature is required and no way of picking up but then hold it for 4 days. Crazy that they make you sign but when you try to come get the package from them it’s, "I’d like to help but we aren’t open to the public." Well then don’t offer shipping services to the public. When looking last night wasn’t even sure if it was gonna be delivered but then decided to not deliver my package along with the rest. He dropped at this location in front of a camera 15 mins to be told, "I’d like to help you," but there’s nothing you can do.

It’s so sad that most companies use them for deliveries when they never can get them there on time. I've been waiting for packages that should’ve been here on the 8th. Now a plant I ordered is surely to be dead while I just keep getting messages that it’s out for delivery. Stop using the weather for an excuse not to get packages out when the weather is no longer bad. Your costing people money for your negligence.

I ordered off of eBay constantly but for some reason my packages keep getting sent back to the seller on eBay. So I went to the post office to see why my packages were being sent back. He said that they weren't even picking up packages from customers that were sending packages through UPS. He showed me all the packages that were backed up just sitting there. Sometimes sellers on eBay don't want to give money back to the customer. 3 packages in the last 3 weeks have been sent back to the sellers on eBay.

UPS has been a complete disaster. For two months, they’ve delivered my packages to a house over a mile away nearly every other night, despite countless calls to Customer Service and Dispatch. No one fixes the issue, and I’m stuck calling internationally. This is by far the worst service I’ve ever experienced.

Today I got a message at 2:40 that UPS attempted to make a delivery but the address was incorrect. They said to contact Amazon which I did at 3 o’clock. Amazon confirmed that UPS had lied, that they did not make an attempt. Amazon also confirmed that they have my correct address here in Tombstone Arizona. I have been at this address for five months and I have received other UPS packages at this address. I’ve ran into this problem before in Wyoming and Oklahoma, when UPS claims they made a delivery attempts, the funny part is when I lived in Oklahoma my parents were retired at home all the time, and I was as well most of the time, and I caught them in a bald face lie in Oklahoma. So in order that was supposed to come today again UPS claimed incorrect address which again Amazon proved that the address was correct and it falls on UPS.

UPS is the worst service available. I have a package arrive at the local UPS facility which is the same town I live in and they said it can't be delivered due to bad weather. There is no bad weather in my city and hasn't had any bad weather.

The UPS customer service is the worst I have ever encountered! Phone wait times are long especially if you need to speak with someone higher up than low level call center personnel. My wait time is over one hour to try to find a package that every day for over a week keeps saying will be delivered the next day. I feel sure they have lost it and are just hoping to find it by continuing to push the delivery day back by one each day.

In the last year, UPS has not once delivered one of my shipments during the time they stated on the day they stated it would be delivered. In fact, they enter a “delivery attempted” and never even come. I know this because I have cameras. Also, these packages don’t require a signature. If they were really attempting delivery, they should be left at the door, which they never are. Also, many times there is no “delivery attempt” sticker on the door, so they never even come, they just lie!

12 days to get a package is unacceptable. Now it's in a warehouse, in my city, weather is fine, no forest fires. Yet it takes 6 days to get to my house from the hub that is 17 miles away? Twice it has said out for delivery, only to be back at the warehouse at end of day? Absolutely ridiculous. Pay attention people.

The driver of my package stole it, and UPS is doing nothing about it. I had a very expensive computer ordered, with signature required, and it was scheduled to arrive on Thursday (3-day delivery). I made special plans to be home during the time it was to be delivered. While out the night before, the driver came to the house a day early, and left a note saying they would take it to an access point (an access point 4+ miles away from my house, when the UPS facility is less than 1/2 mile from my house - which makes no sense to begin with).

Scammers. A company sending me a Check in a package YESTERDAY using UPS. I paid for next day. Waited all day today for my check just to find out because of their mis-scan I won’t get it by today and PAID FOR!!! Now they’re telling me they can’t deliver my check today, it’s early still and I live by the FACILITY!!! Talk to a supervisor at the facility and he was very RUDE. Not holding his workers accountable and threaten to call the police. I even offered to drive and go pick it up, because I need it today NOT TOMORROW. I have to cash my check today so I can get my Medicines seeing I'm Diabetic and have to pay some bills.

I wouldn’t even give a 1 star if there was an option for a ZERO!! Terrible service. Kept delaying my shipment without giving any updates. Made me wait around all day for a package to be signed only to say “sorry we missed you” when they didn’t even try to ring the doorbell or knock once. And wouldn’t even let me pre-sign. People have other things to do than wait around all day to sign a package only for you to say you couldn’t get a hold of us? I had to leave the house but stayed home to sign this package that never got delivered and has been delayed for 3 days already. Aleast give timely updates!!! There’s no way to contact who’s delivering your package and when you call any UPS store, average wait time to speak to a Human is forever. Worst service ever!!!!

Don't bother paying for overpriced overnight next day air saver. From Miami, FL to just south of Fort Worth, TX and 2 days so far but still no package. I was told last night there was severe weather in my area (which is not true, it was a gorgeous day) so the driver was unable to deliver. Today they tried telling me my package was never on the truck yesterday (although tracking showed it out for delivery) but it was on the truck today and would be delivered. Yesterday I watched the driver pass my house twice without delivering.

Absolutely terrible customer service. Losing packages, no response to inquiries.. The CSRs are just fifth graders who read cue cards and cannot provide any solutions. Supervisiors are just as worthless.. Company needs to wake up and seriously re-evaluate internal operations. Need to switch to FedEx or DHL very soon.

I will walk my package to its destination before I ever use UPS again. As a former business owner I have used their services often. Lately the service is terrible. Why is a package on the truck to be delivered and days later it is still not delivered? Your business is delivering packages, and you stink at it.

Terrible, simply terrible service. They send "delivery time" for packages and never deliver in time. When the original time expires - they just give another "estimate" and never deliver in time again. The most sloppy workers, either. This business should be privatized to upgrade its services.

A family member sent me a package from Boston. It was scheduled to arrive on Jan 7, 2025. When it wasn't delivered I called, they said they needed a code. I don't live in a gated area. Then 2 day days later they tell me they can't deliver to my area due to safety concerns. They scheduled a drop off at an access point 34 miles away from my home. I got a notification that my package was delivered. I get to the access point and it's not here. I called and a supervisor spoke with me, said they were looking on the truck for my package for me to wait 2 more hours at the access point. It's been over 2 hours, no call back, no update, nothing. I want my package. This seems like the driver stole my package. I have been going in circles with these people!

I have been waiting for a package, shipped by UPS since Jan 1st, 2024. That is 14 days ago. I have received 5 alerts telling me package is out for delivery, but it never comes. Around 9 PM, the status is changed to severe weather alert. We had snow 7 days ago, but all clear now. USPS is delivering, Amazon is delivering, FedEx is delivering. I have seen a UPS truck in the area but doesn't stop at my house. Terrible service.

I am prescribed a very important medication called **. If I do not get my injections every 3 to 4 weeks I experience severe instances of facial swelling tongue and throat swells and my body becomes covered with red itchy angry hives it feels as if the skin will burst from swells growing so huge. After about 3 or 4 days the injection is late I am on the brink of a mental break from itching. This particular instance started on January 7th. The med was set to be delivered on the 7th. Here it is the 15 still no medication in sight. So yes I have just about had it with UPS Under Par Service especially when I read an article saying that ups has signed up to take on a contract that will cause more work wth. They can't handle the work that they currently have god forbid should they take on more

Whoever the driver was for us, stated they couldn’t find the address, but it’s on the house and Amazon delivery drivers have no problem locating the house. Seems like the driver just wanted to end his shift and made a bogus claim. I just can’t understand how they can’t locate an address with all the technology and maps and oh the numbers located on the front of house too. And then to top it off some lady calls back asking what street it’s off, asking for directions to find the house.

As others have stated, UPS is not delivering packages claiming there is adverse weather when there has been no reason for weather to be impacting deliveries. Specifically I have two packages for overnight delivery sitting at the local facility but not put on a truck to reach me. Both packages are clearly marked as refrigerated items so holding them for an extended period is obviously an issue. UPS was paid so they do not care that both the shipper and the recipient are out of luck. In the future, I will ensure my orders are sent via another carrier!

My package has been at the local hub for over a week, and they still haven't delivered it. Just keep sending delayed a day due to weather notifications. The roads are plowed, and have been for over a week now. There's no reason they haven't finished the delivery, other than they are just very incompetent and lazy.

This is the worst carrier service invented! I’ve been waiting on my package for 4 days!!!! It’s been in my state, an hour away, for 4 days! When you call someone from Asia answers the phone and can’t help with a thing. I absolutely HATE UPS.

Ordered a part for my truck and it came smashed up and almost destroyed. Absolutely ridiculous. Expedited it and it said 2 to 3 days and got it in 2 weeks. I'm hoping my actuator for my truck is fine.

From start to finish this is the latest awful experience. I wish I could give UPS a negative rating but that seems impossible. Terrible customer service. No one can help. The first agent I spoke with guaranteed that the package would be delivered today. Well, apparently not. It has been on a truck for four days. They claim that weather is the culprit but this cannot be the case, since my neighbors have been receiving shipments from UPS. The package is still not here and is/was important to be delivered on time. I guess we'll just suck it up and live with the consequences of a poor company. Don't buy stock in this company and don't trust your deliveries to them. Horrible, Horrible, Horrible. There isn't enough space to express my disappointment.

From start to finish this is the latest awful experience. I wish I could give UPS a negative rating but that seems impossible. Terrible customer service. No one can help. The first agent I spoke with guaranteed that the package would be delivered today. Well, apparently not. It has been on a truck for four days. They claim that weather is the culprit but this cannot be the case, since my neighbors have been receiving shipments from UPS. The package is still not here and is/was important to be delivered on time. I guess we'll just suck it up and live with the consequences of a poor company. Don't buy stock in this company and don't trust your deliveries to them. Horrible, Horrible, Horrible. There isn't enough space to express my disappointment.

Was standing in my yard, watched the UPS truck go up my neighbor's driveway and come back. Slowed down in front of my house then took off and suddenly I was notified there was a problem delivering my package and now it states my tracking number isn't valid. Freaking ridiculous.

If you have to mail a package or something important, I advise you not to use UPS. They are the most incompetent delivery service. On Jan 2, 2025, a law firm sent me out a settlement check by UPS overnight delivery, with a signature required. The most expensive way. It should have been delivered by Jan. 3. I didn't get it until Jan. 13, 2025.

Shipped perishable frozen dog food by 2nd DAY Air on Wednesday and it didn't arrive until the following Monday completely thawed. UPS will not guarantee as they put in a delay as "weather related". Anytime, anything is delayed they will claim weather related and slide out of a so called guarantee.

Terrible service. They have had a package of mine hostage for almost a week because of snow on two days. I have been getting packages from Amazon and fedex and usps all week but for some reason UPS has not noticed that the snow has been off the roads for 6 days. When you are lucky enough to actually reach a human in their customer service dept., they either lie to you or say there's nothing they can do. My company will never use them again. Horrible.

I ordered perishable food items from a vendor that selected UPS for delivery. One would think that after 117 years in business they would know how long it takes to transport a parcel from point A to point B, but they don’t. UPS provided 5 scheduled delivery times and failed to meet any of them. When the last scheduled delivery time passed, I contacted UPS a customer service representative with a ‘couldn’t care less’ attitude who told me that my package would be delivered sometime before midnight. After 5 days in transit I was afraid to serve the food and it had to be discarded.

We had a snowstorm that delayed delivery of a large package by at least 2 days. I am not going to be home when the package arrives, and wanted to delay delivery by 24 hours. It will cost me $9.99 to do this. Why? I received an email telling me the parcel would be delivered by 6pm on Saturday. I was okay with the delay because of weather, but UPS wants to rip me off to delay delivery for 1 day? Wow.

Ordered from NYC to DC. 10 days ago. It still says out for delivery. Can see the truck on the map. Then it doesn’t deliver. Yes there was a storm. But it was delayed. Yeah. Business returned to normal. I could see the package had arrived not more than 10 miles away at the sorting facility. 7 days now of nothing and we need this. Fed Ex was out last night delivering until midnight catching people up. No excuses. This is not the first time UPS has utterly dropped the ball or messed things up. Third time. Never again. Forevermore we will pay extra and more to not shop with UPS. If it weren’t for big retailers they would be out of business. Thus look at their rating. Never again if we can help it.

I can't figure out what company takes the top spot for sucking the most, UPS or FedEx. It seems almost every package I get from UPS is delayed and/or rescheduled for delivery. A company mailed a small package to me from Florida to my house in Georgia. I was supposed to receive it Thursday, but as usual, UPS rescheduled it until Friday. Friday comes and we get a whopping 2 inches of snow in Georgia so of course everything shuts down, including UPS canceling the delivery. I get an email stating it will be delivered Saturday, all the snow is off the roads, and they cancel it again! Now it says it's not coming until Monday. These companies are HORRIBLE!!!

Use FEDEX. Never again will I use UPS, you need to talk to someone and they transfer you to Egypt and tell you they have 5-7 days to deliver to you. For three days in a row, they had down my package was being delivered. No such luck, he then told me we had snow and the city was not moving... HORRIBLE company.

The slowest mailing service provider in the business, my packages are never on time and always weeks late. Customer service is non-existent. I would give them a 0 star if that was a option, will never use again.

I wish I could enumerate all the problems I have had with UPS, from trying to get customer service, to trying to report a claim for damages. I shipped 18 boxes ($1300) of my household belongings from a location in Mass to one in Missouri. The boxes were horribly damaged. I have been in their site trying to report claims all day and have finally reached the end of my patience. The site is impossible to navigate and customer support is useless. Some of my items are irreplaceable, but the replacement value of my losses is $500.

I’m so tired of the drivers lying about a delivery attempt that they Never made! I’ve watched them pull up and pull off and never even get out of the truck, and I’ll get an email saying they made an attempt to deliver. I want my package! I wait all day for the arrival for them to lie about an attempt. #FRUSTRATED!

UPS is never on time when delivering my packages. I'm sent time and dates that my packages arrive and they never show up at that time. I'm actually waiting on a package that should of been here on the 7th and still hasn't arrived. Says it'll be here today between 1230 and 230 but what do you know it hasn't made it now they updated and said it should arrive by 730. Also the last package I received was so damaged that what was inside of it was also. Will be switching to FedEx maybe they can do a better job!!

I bought a package not knowing they were using UPS. It's a very important, valuable package. I get the tracking saying that it will be here Friday, so I take off work. They never show. Granted, we got some snow so it's not unreasonable. I check the tracking Friday night at 11pm and it says it will be here Monday, so I take off work Monday to be here when they are AGAIN supposed to show up. I'm out Saturday and come home to a sticker saying, "Sorry we missed you" and explaining there will be no 2nd delivery attempt and it will be left at an access point. So I took TWO days off work, and they show up on the only day they said they wouldn't be here. UPS has phenomenal delivery drivers, but their customer support is less than zero stars. It's a shame you have to get the run-around on what should be a very straight-forward process.

My original delivery date for two shipments (three packages total) was Saturday, 1/4. While I was disappointed when they didn’t arrive, I understood the delay due to freezing rain. The delivery was rescheduled to Monday, 1/6, but again delayed—understandable given the weather. However, it was rescheduled yet again to Tuesday, 1/7.

Worst delivery service in the country. They have gone to crap and you can never talk to a real person. US Postal or FedEx from here on out. They changed delivery to 3 days out after sending notice that the package was out for delivery for 12 hours. Now it's gonna take 3 more days to get here? Incompetence.

Horrible. Just horrible customer service over the past two months. No. 3 months because it started in November when I started getting packages about every other week. UPS, FedEx and United States Post Office do not deliver to my address. They deliver it to a neighbor even though it's easy to get to my house. They won't deliver it yet they say it's delivered. The picture attached to this is not my house. How often to send UPS pictures of my front and back porch but they refuse the house that this picture possibly is is about $125 ft from my front door. Ridiculous that they can't deliver to the correct address.

There's only 1 driver that pays attention to extra instructions on delivery form. I am disabled and cannot chase truck down. Been waiting on my package for 3 days after 1 attempt to deliver. It's Friday. Still hasn't came. Was suppose to be here Wednesday. Package contains items I needed before weekend. Now I talked to dispatch in Winnemucca. I live in McDermitt 1 hr away. Driver can see my bright red pick up as extra instructions say along with space # in RV Park.

UPS delivers very well. However, if there is a problem, it is almost impossible to speak to a person. I tried getting through their automated system for almost an hour with no luck. I went on the chat and finally after typing representative multiple times, they asked if I wanted an email or phone call. I picked phone call and it said there was a 25 minute wait. They did call in 25 minutes, but the girl had to route me to a different department. I was then on hold for 20 more minutes. The girl tried to be helpful, but had little information on my package. I was concerned because it was medicine and needs to stay refrigerated. She said she thought it would be. I will request the pharmacy to use FedEx from now on.

We are very happy with our deliverer, Matt, for he has been delivering our packages for a few weeks, mostly during the holidays. He does his job with a smile and is a very friendly person with a smile, always. Matt is an asset to your company for he always leaves our packages on the front porch in a safe spot. Thank you Matt for the excellent services provided by you.

I received a package (Christmas tree) yesterday via UPS. I would be ashamed to deliver something in as bad shape as this was. I took pictures, but they do not do it justice. The box was taped, but they even did a shoddy job of doing that. I can tell that it was done after it was shipped. I ended up putting cardboard in it to sturdy it up because, believe it or not, some people store their trees in the box in the off-season. They need to have better standards! I put the tree together to ensure that any of the parts didn't fall out. Damage to personal property!

Every time I get something with UPS it is delayed and late. Paid for 2 day service and ground would be faster. Fed Ex delivered, Amazon delivered and UPS no show due to weather. LMAO. The package is in town and Fed Ex is capable, Amazon is capable, UPS???? Failure every time.

Needed to get an envelope from Toronto to Halliburton by December 27. Paid $57 for “expedited” delivery which was to arrive on the 27th. The package tracking had it in Bracebridge on the 24th. Thereafter received phony updates about “worldwide weather events” that “may or may not affect your delivery”. By December 31 I had them open an investigation file. The package was delivered finally on January 4. By then I had to resend another way. They now refuse to provide a refund saying “expedited” delivery is not eligible. I did not choose the category, only the delivery date! This is a scam and blatant theft.

Absolutely horrible experience with all facets. Driver marked package as delivered when it was not. I had to contact the customer service and the sender's customer service 3 different times. They say that they have the package and are going to deliver it the next day every day but never do.

I gave UPS a one because you can’t give them less than a one. The help from the representative was useless. I stated to her several times we’re not having extreme weather. Our roads have been clear since Monday. It’s now Friday and each day I get an update saying package can’t be delivered due to extreme weather and that’s all she did is repeat that we’re not having extreme weather I’ve seen Amazon trucks go through the mails running myself and my husband are going to and from work. What’s the problem UPS?

UPS claimed to have come by 2 times. I'm laid off and I haven't gone anywhere in over a week since my order was supposed to be here and they said they didn't want to leave the package somewhere that something would happen. I'm out in rural town, nice house, around trees everywhere. They never even came down our road. Lazy.

Our UPS driver, Tony **, dropped off a gift for us today up in Idyllwild, CA. He made some spectacular pictures that are on what appears to be stone. He has always loved our dogs and he gave us this gift that we will always treasure. He is a true Gem of an employee.

Garbage service.... I've been waiting for a package that was supposed to be delivered 4 days ago. I've seen the UPS truck drive right by my house twice now and still no package even though it says it's on the truck.... Completely garbage....

My package was delivered to the wrong address. UPS customer service stated the driver will retrieve it that day & deliver it today & I would receive a call when the driver had the package, no call came. The item was a Christmas gift & it's no longer available. Of course I’ll be refunded by the store but I would rather have the package. How does a package that is supposed to be delivered to apt 10 ends up at an apt 511? It didn’t even come to my building.

They lost my package and marked it as delivered and the delivery confirmation photo was of the wrong house. I confirmed this with them and they were unable to locate the package so I had to file a claim and reorder my item from the company. Now UPS refuses to deliver my packages without someone home to sign for it and they keep taking it to an alternate pick up location they I never approved. This adds an extra 1-3 days on to every delivery since I work and can’t be home when they deliver. I have called multiple times and they say that it’s because of the lost package claim, which I don’t understand because they are at fault and I had photo proof of them delivering to a house that looks nothing like mine or any other houses on my street. They are saying there is nothing that I can do and that they won’t deliver to my address without a signature for up to 3 years. This is ridiculous and so inconvenient! I would refuse to use them but unfortunately most companies don’t give you a choice on which delivery service to use.

NO ACCOUNTABILITY! I dread any package especially an expensive one that's handled by UPS. They recently took my package at its destination hub shipped it 200 miles the wrong direction then lied about knowing where it was! You can't rely on them if you need the item by a set date. Furthermore the website lies on its updates and does not have all the available tracking information. Amazon spilled the beans that they messed up. When I called they told me that it was in Jacksonville but when I told them I could see more up to date tracking through their website confirmed the package shipped the wrong direction they admitted they could see that as well. So much for transparency.

HORRIBLE SERVICE! I PAID a lot of money for overnight service THREE FREAKIN days ago! My package has been in Jacksonville, FL (30 minutes away) since yesterday morning, yet it is being delivered today between 1-4 pm… Screw you UPS, YOU SUCK!!!

I have given UPS so many chances to come pick up my package for a return and they simply won’t pick it up. They will just leave a sorry we missed you not on my building's front door. Won’t even bother coming up to my door number and knocking or even leave a note there. This is my 4 year old's Christmas gift that I am trying to return. All ups does is continue to open up multiple pick up claims. Never come but have the nerve to update their system like the package was picked up. UPS is absolutely pathetic and I am still going back and forth with them as I write this. I don’t think this situation will ever be resolved. I am making a complaint to the FTC as well. This has to be considered unfair practice by a company. I also uploaded a picture of my item that I still have that they keep claiming that they already picked it up.

They use to have very good service but not anymore. Several times some drivers, they don't want to deliver the package, and they just put, "We were unable to deliver your package" but the driver even ring the bell. I am sure they even walk to my apartment.

UPS can not tell the truth. How can you expect them to do their job? Had a package coming. Said it was here. No it was not. I call. Was told it was delivered to the wrong address miles away. If the driver can not read address or name nor the gps fire him. Was told I would get a call. That did not happen so 4 hr later I called back. Was told a different story. 3 phone calls later I was told the driver went back and got the package from the wrong person he gave it to and it would be being delivered today so this morning I looked at the website and see they are returning it to the sender as they did not have a right address yet at every turn ups ask me my address. UPS does not care about their customers. This was jewelry for a wedding. Now it may not be here in time.

Just an awful company to deal with. This Christmas they screwed up 2 package deliveries to our home. First they delivered a package to our home for a law firm in downtown Cleveland, then lost our package. They somehow have no records of the package?? Then, another package has been on a UPS truck for 4 days! They have not made any attempt to deliver the package. Has been sitting on a truck for 4 days.

This is the worst shipping company I ever dealt with. They are always late. They have 0 customer service and if they can find a way to somehow add import fees they will, even if you're shipping from your country to your country. As a business, they will make every customer unhappy and that's the only thing you can rely on from their ends.

I am limited to 200 words on this review. If I could, I would show all the videos on the problems I had with UPS. I had them cancel my packages, I had them lie and say they were at my address and nobody was there to receive the package just to not deliver the order. The absolute worst carrier in the business and some of their employees have serious attitude problems like if you don't tip them all the time, you will not receive your package!

If I could give is zero stars, that would be too much, it deserves a negative value. Summary: sent delivery date notifications 10 times and delivered zero. Meanwhile, moved the package from West Coast of Canada to Seattle, then California for delivery to Arizona, then it shows up in Kentucky and sits there for over a week.

I paid $20 to get their "premium" service so I could change the delivery address of my package. However, they have no clue what's happening with my package (they say) because the tracking number was "recycled." That's ridiculous to me. I am not a person who gets a ton of packages like others I know. VERY uncomfortable to think they are conducting business in this way. What happens to someone who is expecting medical supplies or some other type of urgently needed items? In my case, it's only jeans from Old Navy. Nevertheless, I asked for a refund and quit their "premium" package one day after signing up and trying to use it the first time out. A really bad first impression. Giving three stars for the excellent drivers and delivery staff out there!!! They are 5 stars for sure!!!

Shipper gave the package to UPS on 12/30/24, shipping from Vermont to Ohio. Delivery was supposed to be 1/3/25. Never came. Updated delivery 1/6/25 between 2:15-4:15, because they apparently can't work weekends. Never came on Monday. IF it comes tomorrow it will be a full week. USPS handled the same delivery a week prior in 2 days!!! What the hell is UPS doing?!?! When I attempt to get an answer from UPS customer service, I have to speak to someone from overseas. When I ask for a supervisor because they can't speak clearly enough, I sit on hold for 25 minutes then get another horribly-speaking person from overseas who provides absolutely no help at all. Forced to wait another day and UPS clearly could care less. Anyone else could have delivered it by bicycle faster. I can't believe they're still in business. Awful.

Afternoon delivery individuals may have limited literacy understanding. For the second time now, the driver delivering to the 75645 zip code left my parcel on the front porch, DESPITE instructions on file with UPS to leave ALL parcels at the Back Door!

First delivery didn't get a note, second delivery got a 2nd attempt note. I left the 2nd attempt note next to the door and wrote, "Please call this number when you get here," I checked UPS tracking. It said next delivery is on Monday.. It's Saturday and I'm pulling up to my house and I see the driver walking back to his truck package in hand and put a 2nd note next to my note saying he's returning the package. When I asked for the package he smiled and handed it to me.

I have had issues with the drivers before because of delivery to #4 instead of #8 multiple times and today I had to call because it was saying my address was wrong even though it clearly showed my address correctly online and they have been here before several times.. Got a sorry excuse from some guy I barely understood.. No your driver did not try to deliver. I have been here all day.. Stop lying and get it together.

Let’s see if UPS decides that my personal experience and opinion qualify as “personal insults”. I will stick to the facts. With surmountable evidence that will support this review, the only way to describe my particular experience with them is negligent. It’s beyond me why review givers are limited to star selection. They are not even one star worthy.

My Wedding ring was supposed to be expedited and I was supposed to have it on the 2nd of Jan so I wouldn't be worried about it before my wedding on the 4th but no they single-handedly ruined my day, the driver just put a sticker on the door. They didn't bother knocking and they haven't delivered it still, I contacted customer service. They assured me it would be at the pickup point in the morning of the 4th only to get excuses from the female working that didn't even check. She walked behind a wall and walked right out and said they had nothing while the other one laughed, I've been on UPS CSR hold for a supervisor for an hour now and Nothing, this is ridiculous, even the Jewelry store has been trying to contact them because everyone is giving different information on the location of the ring.

Paid for next day air. Guess what? It's not next day air. UPS is a scam and don't Care about its customers!!! So now it's The weekend and I still don't have my package. It's says Monday but it's just sitting in their warehouse!!!

Received an email verification that package had been delivered. Never saw UPS truck pull up in front of my house but went to the door anyway to check. No package. I then checked my delivery confirmation email and it said that the package had been delivered, at 4:30 pm. Only problem was that it was 10:00 am when I got the delivery confirmation! I immediately contacted customer service and was told that the package had been delivered; only it had been delivered to a different city and was “received by Amazon.” What??? Could not file a claim, only the sender can do that. Was told that the driver would be contacted and someone from customer service would call back in one hour to confirm pick up and delivery to my home. Still waiting…

If I could give 0 stars I would. The customer service is absolutely terrible, the reps are rude. You wait on hold almost 20 minutes for them to read a script and when you ask a question they catch an attitude with you. When asking for a supervisor I was repeatedly told no and that if I didn’t calm down (upset because she caught an attitude and told me I wasn’t allowed to speak to supervisor) that she would end the call. Finally get sent to supervisor just to wait on hold 30 more minutes and to be hung up on immediately without even being able to talk to anyone.

The worst. We have been at our house for 3 years. They never deliver the packages to us even though Google Maps and Waze are correct plus we have three signs directing people to our house. I have been assured many, many times that they will get it right. Uneven have a sign where they always drop the packages that says this is not.... (My address). I dread when people send packages through UPS.

I made a purchase from a company in OH and it was shipped UPS Ground. On the morning of the day it was due to be delivered, I received a text saying it was delayed. I opened tracking and it said they had made a sorting error. I spoke with customer service which assured me I’d have my package the following day which was a Friday. I looked at tracking Friday morning and it said the package had arrived at my local UPS dist center at 8:30 am so I thought I would get it that day. At 3:30 pm it still hadn’t arrived and no updates to tracking. I contacted UPS Customer service again, spoke to a woman with a strong ** accent who could only tell me how unfortunate it was, but offered no solutions.

Our children ordered us a grill as a Christmas gift. The delivery was supposed to be yesterday. Initially the tracking said "out for delivery." A truck showed up, but the grill was not on the truck. The driver said that's likely because it is heavy and would probably arrive later in the day. Nope. Eventually, the status was changed. Today, checked the status. Delivery was estimated for today. Nope. UPS trucks have driven past our house several times. None have stopped. We live approximately 7 miles from the UPS center. I could have walked there and back in less time than it has taken to NOT receive my package and have my travel plans completely ruined by this tardiness. Shop Amazon. Packages arrive when they're supposed to.

Again, another time sensitive delivery missed. Ups has not made one of my overnight deliveries on time yet. Sitting here today with yet another one four hours late again. They are undoubtedly the worse deliverer company there is. I don’t buy the on-time statistics they publish.

UPS Review: Terrible experience with UPS. Customer service is useless—they lack both the tools and knowledge to actually assist customers. It feels like UPS intentionally makes things frustrating. I ordered something on December 27, and while I understand delays around the holidays, my package arrived at the local office on January 2 (Thursday night). Yet, the delivery date keeps showing as January 7. How does that make any sense? The system is beyond inefficient, and it’s clear we need a new company to replace this broken logistics setup.

UPS thievery! I ordered Salomon boots; first UPS tried to deliver it to the wrong address. The next day, the box was delivered - EMPTY. They stole my boots and won't do anything about it. I tried calling and they said I would have to file a claim through the shipper - apparently they won't do anything about their thieving drivers. The photo below shows how the box showed up at my house, with one end torn open.

I shipped a package paid $16, was to arrive Christmas day. Got a notification the other day the package was returned back to the store, because "company or person unknown". I checked and name and address were correct. When they give me the package it looks as if it was mangled in the machinery. Staff shrug and refer me to corporate. Corp webpage form in addition to tracking and shipping code, also requires transaction ID to be submitted, which is not on receipt. Help chat suggests contacting store. After initial hold, the store staff asks me for my shipping info and then put me on hold. I wait for 15 minutes and then give up. I wish I used US Postal Service.

Obviously, this service has gone above and beyond to lower themselves to bottom-feeder status. What happened? Closed service centers, late deliveries, lost or damaged shipments. They don't care and offer zero explanation. They were kind enough to raise their rates like everyone else, but lowered the quality of service. sad state of affairs...

I mailed a small package several days ago in Rome at the UPS accent point that turned out to be a MBE store. They charged me $30 to ship from Rome to Freisen Germany and said small package-gift would take about three to five days max. The $30 I felt was a high fee BUT I paid it because of the speed of delivery. NOW my family member in Germany just got a notice that “package is delayed until January 11th”. I would have never paid $30 to UPS in Rome Italy if I knew it would take TWO WEEKS to go from Rome to southern Germany. I will refute my credit card charge of $30. I chose NOT to mail via the Rome post office with a much cheaper fee because I felt it would take longer delivery time then I was willing to accept SO I chose UPS. YET UPS is now delaying the delivery YET gives NO REASON as to WHY. Rip off. Tracking MBE: **. Tracking Courier: ** (UPS).

This is the worst package service you ever would use. They don’t update the status of a package till almost the last day when they deliver it. This service is unacceptable. No wonder they have low low ratings and plus their drivers are so rude. Thank you.

They have become absolutely ridiculous! Why is a package staying in a warehouse 20 minutes from my home for 5 days? Just to move to another place 13 minutes from my home for another 4 days! They have gotten so bad! I don't even use them anymore for personal and business purposes.

My package was suppose to be expedited, never received. Apparently unexpected delays when it said they received package and gave delivery date and time.. That never happened. Have not received package. Wish the bank would have used fedex express. Can't rely on UPS.

I needed to return a package and had been driving around with it on my passenger seat for about a week. I went by an actual store, but it was crowded because of the holidays. I passed a UPS drop off box and I knew that the package most likely wouldn’t fit. I decided to try to force it into the box, and it got stuck. I couldn’t get it out or get it in! I knew better…but I thought I could make it work. It had a sign that stated that the pick up time was 5:00 PM. This happened on 12/24 at 16:47 PM. The scenarios ran through my mind…the slot was hanging open just enough that if someone was deliberately looking for an opportunity to steal, that it wasn’t blatantly obvious, but then I worried if the UPS driver would notice it. I sat and waited for about 20 minutes…it was the busiest day of deliveries, I’m sure! I deliberated and came to terms with myself that I had done a really stupid thing and at worst, I would be out the $200 item I was trying to ship back.

I would give negative stars if I could!! The worst company ever! My package to be delivered yesterday that never came!! I was in the building g with notes on every door. Yet he attempted deliver???? No. It was not even attempted.

UPS is a horrible business. Their drivers don't follow policy and knock on the door to ensure proper pickup like they are supposed to. They stole a different package that I had ordered from a company called Zinus and refuse to help me get my package back.

I have a package missing. It never did come in the mail. My mom's package is also missing. I'm really pissed off. My package has my wedding ring in it. I would like to get my package. I would not recommend this to anyone.

UPS required a signature to deliver a package but their web portal doesn’t have a clear path to pre-sign the delivery. Nowhere to find a customer support person and their AI assistant is terrible, not providing any path for solutions. I wasn’t asked for updates nor future delivery attempts, they just sent my package to a lockbox who knows where. They should have at least 3 delivery attempts as stated on their website.

Their tracking is horrible, their customer service is horrible. I had a package sit in Dallas for 5 days movement and they can't tell me why. Companies need to stop using them. There are better companies like FedEx and DHL.

Package was sent on Dec 23rd for Next Day Air Early. Hasn’t been shipped for a week so far. Turns out it may have been lost. Wouldn’t recommend if they’re that irresponsible. It was a Christmas gift too…

Recently, I shipped a package by UPS and got damaged in shipping. UPS employees mishandled my package, looked like dropped multiple time, very dirty with holes on the box. One of the reason to use UPS is they cover damaged, lost packages up to $100 but UPS denied coverage for damaged package, basically this is a fraud against consumers. The evidence is huge, package had been dropped multiple times and damaged by UPS careless, irresponsible employees. I'm writing this review for all to see how horrible UPS service is and I will take further action to resolve my case in the court. So far no apologies from UPS, ignored my claim!

The worst shipping company I ordered from Kohl’s, CVS, and VS mainly and the package damaged, broken or missing and retapped bags or packages. I’m starting to believe they are taking items out on purpose. This happened a lot lately. I ordered snow globes. They were broken. Box wet and they just leave it on my porch knowing it damaged.

Ordered a limited edition football card for my son for Christmas and only shipping option was UPS. The package made it to our local distribution center and then miraculously disappeared. Customer service asked for details of the item which we provided and then they closed the investigation stating that the sender had to initiate any claim and verify the item. I contact the sender and the limited edition item can’t be replaced or reproduced as one would expect. Contacted UPS again and they said there is nothing else they can do. Thanks for nothing and sure hope that their employee who stole our package enjoys the holiday knowing they stole from a child.

Do not ship with UPS! Sent a return item back to Nike through my local UPS Store and the item was damaged/lost in transit. I was never notified that the item was damaged. On top of that, they made it impossible to receive a refund for my lost item. I will never ship with UPS again.

I sent an antique table UPS Ground to a customer. I purchased insurance on it to make sure it would be covered in case it was damaged. The customer received it in pieces. I filed a claim with UPS and they denied claim, quoting some shipping standard I have no clue about. The table was boxed and secured and labeled fragile on every corner and glass labels on it also. I guess UPS employees can’t read or unfortunately under so much pressure from their quotas they have to meet they just don’t care. Now I’m out a table and $1000.00 because I had to refund customer's money. Once again it's profits over customer service. I will never ship UPS again and I ship a lot all over the world.

Ups has been scheduled to deliver today 26 11:30 - 3 pm. I called support many times asking for it but they said it's on one stop. Then 3 pm became 9 pm. I called 9 pm again and still they are telling me it’s on the route. Their service is not trustable, they change and change and change, they can’t even provide support to their customer.

Delivery was already late, should have been 12/24 but was scheduled for today, 12/26 at 3 pm. Great, since I have to sign for the package (a new phone, mine broke) and the company disallowed electronic pre-signature, I will be home all day. I had to cancel my holiday plans to be on hand to sign for my phone. Sat not 6 feet from the door waiting for the knock or bell.

My package shipped on the 15 for Christmas Eve delivery. It was in CA on the 19. It arrived at facility in FL where I am on the 21. Still didn't get the package by 26 so I called. No updates on it. Suddenly I can't even track it through Amazon or UPS and info on the package changed to, "it will be updated on the 28th." Still no package.

This is the second time that my sister shipped a package to me and it said It was delivered to a “locker” not my door. They never left a code and I never received it, the SECOND time. UPS you should reevaluate who you have working for you because they must be stealing packages!!! The second time in two months??? Come on!!! Never send a package ups, they’ll say it was delivered & it wasn’t!

UPS is no help. Won’t deliver to my house. Won’t call me and makes me pay $5 to pick it up from their store when they couldn’t deliver it just for them to do the same thing again but I am unable to receive or pick it up at all.

I had a package from sister to be delivered by UPS, but they changed my address &delivered to someone else. I have lived here 18+ years & local drivers know where I am. I don't understand why they can just change address, did not contact me & local UPS did not answer my 30+ calls. The 800 number was the one that told me about changing my address. I do not trust them with my packages, coming or going.

I generally never have any problems with UPS but I ordered a pair of boots. They left Reno Nevada 5 days ago. There has been no updates. They can't tell me where my package is and they're telling me that it's going to be delivered 8 days from now!!?! So basically it's taken 14 days to get a package delivered from Nevada to North Carolina and they have no freaking clue where it is! Tracking packages is their business. They seem to not be able to do their business very well. This is really pissed me off. Especially when the agent hung up on me.

Horrible customer service. My package was last scanned 2 miles from my home on 11/21/24 with a delivery date of 11/22/24. It hasn't been seen since. I've tried to contact them via chat feature, getting an AI bot that makes me repeat my information repeatedly, only to connect me to an agent who apologizes for not having "immediate" answers and that I should contact the sender. Same thing happens when I call the service line. Except that I get transferred several times, but still needing to repeat my information over and over. "I'm sorry we don't have an immediate answer for you." It's been a month.

Please send your UPS drivers to my home so I can teach them to read and count numbers. I am house number 208, I am not house number 206, 203, 201,198, etc....I am 208. 208 is different from 203, 206, etc....It is 208. I can turn UPS around by teaching these drivers to count to 10 and read numbers on home addresses. Please send them to me for training, I do want to someday actually receive what I order.

I had a very important document sent from my employer. It was delivered to an absolutely wrong address. The proof of delivery photo was vague, I targeted and provided absolutely no credible evidence of delivery (No house number, street sign or landmark). Contacted customer service to notify of the poor service, was told to contact sender. A delivery service should be accountable for properly making a delivery, right?

I needed them to deliver an important package 1st thing in the AM, the packages was delayed, and then they proceeded to hold it for several days. I tried to adjust the delivery on their website but that was a bust. The website is both confusing and completely worthless, on top of that they keep wanting me to pay them money for... some service where I can... adjust my delivery? UPS is a sham. It's bad. We should put money back into the USPS and let this place rot.

Worst service. I would highly recommend spending the extra on FedEx. I requested a delivery. It gave me 3 option with different delivery date. Logically I picked the cheapest one that would deliver within the time I needed (I needed this before a Monday for a job. I ordered it week before. Choose a delivery date of Friday or Saturday ground) so package ships then says will be delivered Saturday so check the tracking still on that Saturday. Tracking say between 2 and 6 pm so I wait and wait and wait. Nothing so I check tracking again. They changed the delivery to say, "We don't guarantee Saturday delivery. We will update estimated delivery time," and that's it so I call customer service and they just give me runaround over and over for 30 minutes. Got me nowhere and now I will not have the required equipment till who knows when. They suck at everything from customer service to timely delivery.

I don’t recommend using UPS when shipping packages. I was supposed to get a package yesterday afternoon and the package left the Louisville facility at 3:36am on that day. Tracking showed it was to be delivered by 9pm. Package never showed up and is now showing they are delivering to usps. I live 20 minutes from the facility and no one can tell me where my package is. I recommend only using usps when shipping items. ONLY have issues with UPS. This is completely ridiculous.

The driver was by our home 5 times around the time he was supposed to drop it off around 12 but he did not come by. We live in a secure apartment complex. So I got home at 530 pm, has not been here then I call asking about it, the rep call the distribution center and told me they would call me back. Never did. We set in our car in snow then he showed up and told me he did not have it. So I called back and talked to a supervisor. She told me that she would call me right before it gets here. So she called this morning saying that that it was 4 stops away that was over hr and a half. This is unacceptable

UPS “attempted” delivery but they didn’t. They never knock or rang a doorbell. Our ring doorbell showed ups drivers doing the least amount including parking outside our house and then driving away. This is not a mailing service. Ups needs to be held accountable.

I was supposed to receive an important package today before 9:00 pm, looking at how important it was to me, I decided to stay home to receive it and to my dismay, the date just changed without any information, I'm disappointed.

On December 17, 2024, I went to our local UPS shop in Surprise, AZ, to send a Christmas gift to my son, who lives in New Mexico. The 'expected delivery date' was December 19, 2024. When tracking the package, I learned there was a "sortation issue" with the package being sent to Lubbock, TX (instead of NM). Ok, things happen. I then learned that the next day, it was in Albuquerque, New Mexico, about a 3-hour drive to Lordsburg. When I called customer service, the gentleman told me in all seriousness that they only pick up packages on Saturdays and can't deliver my package till Monday—six full days from when it was sent. To put this in perspective, I could have easily driven to New Mexico three times in 6 days. Needless to say, I will never, never, never use UPS again!

This is by far the worst delivery company I ever dealt with. Sadly forgot to mention to never use this bunch of crooks while ordering from new store. Thieves and criminals, unable to fulfill any request.

The worse in international delivery... and if you want to talk to someone live or knowledge about anything..FORGET IT...I was in the Navy and it was easier to get top secret clearance than it was getting a hold of someone to help... GO THROUGH ANOTHER CARRIER AND SAVE YOURSELF THE AGGRAVATION..

Worst customer service experience. I had a package that was supposed to be delivered yesterday that was never attempted and they immediately sent it back to the shipper saying that the address was not correct. There was no attempt made to contact us at the phone number provided. Confirmed that the address provided was the correct address with the shipper but UPS refused to do anything with the package other than return it to the sender.

Save yourself the aggravation and go with Fed-Ex or another competitor instead. A frustrating, fraudulent, and inefficient Claims Process that wasted hundreds of dollars and several hours of my life. I insured a shipment with UPS for $500, expecting peace of mind in case anything went wrong. Unfortunately, the claims process has been nothing short of a nightmare and a $600 juicer (gift for a friend) was completely demolished in transit. Completely inoperable.

I had an incredibly disappointing experience with UPS. I purchased a phone on December 5th using UPS Next Day Air, as I urgently needed it for an upcoming trip. Despite this, UPS only made the first delivery attempt on December 9th — four days later and well beyond the "next day" service I paid for. On the third delivery attempt, December 11th, UPS marked the package as delivered and signed by someone named "LEON." This person is a complete stranger, and no one in my building knows who they are. It's clear the package was delivered to the wrong person or potentially stolen during delivery.

I have consistently been impressed with the manager of the Alexandria, MN UPS site at 1210 Broadway. She always goes the extra mile to help me out and is an excellent problem solver. Great customer service! Claire **

UPS is the worst. They will not hold, change delivery date or change delivery address without you paying for their membership. On top of that, here in AL, they even deliver your packages way late. Even if those packages say perishable goods! I have received 2 orders of perishable goods completely ruined!

I got a updated my package was delivered. I went downstairs to get it. Nothing. Proof of delivery is a picture of snow on the ground. I contacted UPS numerous time. I was given the runaround! Just watched news. 4 ups workers caught stealing packages! Do better ups!!

I shipped 2 gold coins from Texas to Florida. I paid over $224.00 for second day delivery and the insurance for a high value shipment. ($12,700.00). Dropped the package off at UPS store and sent it on its way. The package was opened in transit by a UPS employee and my 2 coins were stolen. They taped the package back up without my coins and sent it to its final destination, 2 days late! After the claims department investigated it the claim was approved and I was told my check would be here in 5 days. Never came! Then I called them back and they said my claim had been voided because the value of the coins was too high?!?! WHAT???? That's the whole reason I insured them!!! UPS has a thief so I wouldn't ship anything worth more than a piece of paper with them. How can they take my money for insurance and then tell me the insurance doesn't cover the items stolen by their employees. What a scam!!!