United Parcel Service - UPS Reviews

UPS is so horrible they charge sender then don't knock and try and charge you to bring back next day and you left waiting for your package. And you call and all you get is a recoding that screw you over.. Cause they don't care.. Like I hate their customer service and the service and they are scammers.

What in the past was a great company has gone to one of the worst companies in the world. Between what they lose, their very high rates, fraudulent charges, their inability to resolve problems and the worst customer service; they can't get much worse! Avoid if all possible, it will save you many headaches.

Driver left my package 150' from my front door on a equipment trailer behind the rear tire on the side of my property. I was home and did not even see the driver. My dogs did not even see or hear the driver which go nuts every time someone stops at the house. It rained that very same day and package got very wet because I was messaged to give it 24 hours by eBay. Which did not assume any responsibility because it was marked as delivered. Tracking number **

I've had another terrible experience with a UPS delivery. Once again the delivery window was changed last minute and when I wasn't home to receive delivery the driver dropped my package at a UPS store for me to pick up rather than make a second delivery attempt. Now they can't find my package.

Bought an item from the US for 27.50$. UPS tacked on a brokerage fee of 150$ to C.O.D. I refused to pay and did some research; and found you can go to the CBSA and clear the package yourself. I called to get the necessary forms 3 times. Each time, they said they were escalating the case and they would call me back. They never did. On the fourth time they gave me the necessary forms, and said I had to clear the package in 2 days or they would send it back. I went to the CBSA the next day, and cleared my package for 4.89$!!! I sent in the forms that evening. I was happy after chasing them for 3 weeks I would receive my package.

Package got stolen off porch. Call them, said to make a police report and I did that. Then call the callback number multiple days in a row for it to hang up then called customer service for them to tell me someone will call me around noon the next day and it’s been over a week with no call.

Staff was helpful at time of shipment. However, once I paid $25 to get a package there in two days to my son for travel on the third day, it all fell apart. I requested signature so my son would be alerted when package arrived. They didn’t call him and left a dreaded sticker on door. Son drove to UPS and was told by a rude clerk he could pick it up next day. Problem is he needed it today which is why I spent $25 to get it to him today! Great customer service in Asheville from Joshua. Awful experience in Bloomington, Illinois. Shame on you, UPS. I’d love to get a refund.

I got screwed I believe from Petaluma, CA UPS on McDowell. I shipped a $400 watch to Canada for $79. I asked would there be extra charges or issues and they said not. Then package was not delivered and held at customs and she had to pay $300 to release it. Because of ups I lost $300.

Customer service was terrible. Delayed my package when I'm going Out of town and Won't ship it to UPS facility instead. When this is not my fault that they delayed the package. I'm just adding characters now because this is a joke.

Every time I have an important part ordered (that takes 8 weeks to manufacture) UPS loses my package. It makes almost all the way to my house then they lose it. EVERY TIME. I'M TRUELY DISGUSTED WITH UPS. How do you lose a package with in a few miles from my home? Negative 10 stars.

I have had two failed attempts (attempt is doing some VERY heavy lifting) to have a package delivered, first person did not read the "Doorbell Broken please knock sign" and walked away while people were home. The second person apparently came two minutes after I had just gotten home and 30 minutes before the Tracking number said he'd be there (which would have been great if he had done his job.), also could not read the please knock sign and I got him on my Ring camera walking away without even attempting to knock either, and only waiting 5 seconds. Everyone was home in the room just on the other side of that door, if he would have put in the small effort to raise his hand, and KNOCK, we would have answered and quickly. This is brazen laziness.

Horrible service. Always delays due to mechanical failure excuse. I live 60 miles from Winnipeg and my parcel has been in Winnipeg for 7 days. I could have walked there and back by that time. Maybe go back to Pony Express.

I have ordered from Amazon several times and when they use UPS as a carrier the packages get lost in transit, damaged, or delayed. 3 packages were lost outright in Earth City MO, 2 had been damaged so bad the boxes were punctured or torn, and now this last package has been delayed in transit. The latest package left Amazon June 8th and was supposed to delivered by June 13th.

I'd give 0 stars if I could. First they try to scam you with their exorbitant brokerage fees. When I told them I'd clear my package myself (for a fraction of the price), they demanded that I send them the paperwork within 2 business days. I held up my end of the bargain. Did they? No. After sending them the required documents to clear my package, I've been waiting for over a month (26 business days and counting!) with not even a call or email to let me know what's happening. It's almost as if they don't give a damn... My package has just been sitting in their warehouse. I called their customer service twice in that time and was told it would be delivered within 24-48 hours. Stonewalled, in other words. How on earth is this company still in business? I'll be avoiding them at all costs in the future.

Within 3 days of shipping, and the package hadn't even left my state, UPS lost my package containing a homemade queen-size quilt I had designed for my son that took me a year and a half to complete. After a too short claim investigation, UPS was quick to issue me a small check that could never reimburse me for the true value of this sentimental priceless gift. I could not get the help I needed to locate my lost package. When I called toll-free numbers for help I had to talk with foreigners I could barely understand and who could offer me no help. No one cared enough to help me. I was continually referred to someone else who was no help either. I just kept getting the run-around. I am very dissatisfied with the incompetent, untrustworthy, uncaring, poor shipping service of UPS. Wish I could have given them a zero star rating. Never again, UPS! Your customer service is extremely poor. You don't have company integrity.

UPS told us our package would arrive between 9 am & 12 pm. At 11 am, an email said they tried to deliver, but nobody was home. My wife took the day off and waited at home for them. Nobody ever came to our door. I reached out to them and was informed that they would deliver it the next day. I said, "No; we were not going to take another day off of work." They then said, "Ok, it’ll be delivered between 3 pm & 7 pm." 7 pm came and went, no delivery. I called again and they said we’d get it by the end of the day. (By 10 pm). I asked if we could pick it up at the service center and they said they don’t allow customers to go there. Finally package arrived at 9pm… Very poor customer service and dishonesty was terrible.

Kudos to the driver that was in Port St Lucie, FL June 16, that returned back to my home to deliver the missing item. I was surprised that I only received one of two of the same product. He said it slipped out of the packaging and was rolling around his truck. I appreciate his extra effort to get it delivered to me!

Absolutely horrendous, I wish I can give them a negative 10 star, I paid 250 euros while in Spain to ship to Florida, the 2 boxes were trashed and a surround sound that has special meaning in my life was busted, I submitted a complaint and they wanted to see the boxes that I had thrown away so they are not doing anything about it, they are irresponsible and find ways to not be held accountable, don't ever use UPS people, you will regret it. And for some reason I tried to upload pictures on this review and is telling me an error occurred. What a coincidence.

Worst customer service. There is full page laminated sign on the ground at my front door that says put all packages in the the outdoor closet to the right an an arrow pointing to it. Getting to a customer service rep with an Ai chat bot that can't understand English. When I say get me a human being as the ai chat bot has not understood "package not delivered correctly" 5 times. Then they are closed on the week end. All deliveries from now on will will be from anyone but UPS!!!! I will not accept UPS as a shipper.

I was just told by their customer service that my package was delayed due to ice on the runway on June 14th in Texas!!! It’s in the 90’s and a low of 76 at night!!! Is that the best lie they can come up with? I would feel more confident in a company that is honest. To straight lie to people and stick to it when questioned is discussing! Tracking# **.

My package took a week and 5 days to get to me after it arrived at UPS. Because they couldn’t find what facility it was at. I kept calling but no one will give me an answer where my package was. It was a horrible experience.

Terribly bad service. I found a note on my door written in marker on a UPS tag to call the delivery driver. I called repeatedly and he didn't answer. I eventually went on the website to pick the package up at the drop-off center in my town. I waited a few days and went to the drop off center and they couldn't locate the package and said it was in transit but couldn't say where. I kept calling the delivery driver's number and a couple days later he finally called me back. He said, "I don't know what to tell you, man." I called national customer service and was treated very rudely for not being able to understand the guy's broken English. I refuse to ever deal with them again, so I'm sending the package back just because the vendor chose UPS.

Utterly useless now. Every time a parcel is shipped to me by these clowns, my heart sinks. It either doesn't arrive on time, it's damaged, or never turns up at all. The usual 'story' is that they knocked the door by no-one answered. Well, as I work from home, am not deaf, and have a video doorbell, Those lies don't work. The truth is, their "management" have cut so many jobs, they can't deliver even a basic level of service. I will actively go out of my way to avoid sellers who use UPS and I NEVER use them myself. Do yourself a favor - stay well clear.

UPS is charging a $25 fee to write them a check. UPS is now requiring me to pay by ACH or credit card. But when we first went to set-up the credit card payment UPS's system would not accept credit cards. We were told to pay one more by check and given a case ** and was told if we had problems to give them the case number. I just spoke to my UPS Rep. Lindsey ** & was told there was nothing she could do about the check fees. The last few months I have spent more time on the phone disputing charges than I care to mention. I have doing business with UPS for over 25 years. I will not be using UPS in the future.

I have been trying to track an overnight package I was to receive and forwhich I have a tracking number for over 24 hrs. The app does not work, the tracking number gives inaccurate information, the chat and phone customer support gives completely erroneous info or just lies about the package status. There is supposedly an enhanced service which should work like Amazon, showing the exact location in transit, so I tried that but it does not work. The service to give directions where to leave a package at your home or with a neighbor does not work, I was told a note was left on my door but it was not. I have no idea where this is or when it will arrive. I have ZERO trust in UPS. I will never use UPS to send a package. Not ever.

If I could rate UPS customer service as less than one star, I would. I have spent months attempting to reach a representative to help me with a lost claims package at this point. My package was scanned once but disappeared after it was scanned and has never been delivered. I even escalated through the Better Business Bureau only to be told that I had to wait for the shipper to finish filing their claim by their corporate relations department. They didn't even read the documentation I sent over, or they would have realized that I am the shipper. Their website doesn't work and their customer service agents don't even speak English. I don't understand how or why this company is still in business.

I have never been more frustrated with a delivery company than I am today with UPS. I had a package delivery scheduled today for work and when I checked the website it said to be delivered at 12 PM, there was no text or email to advise of an earlier delivery time. They came to my home at 1027 AM instead of 12 PM. I have cried as I am very livid as the missed delivery notice on the door said that I can pick up my package at the UPS store near my home. I get to the store only to be advised that they won't have my package until tomorrow which was not on the missed delivery notice, so the store associate advised me to call customer service. Boy did that infuriate me more as the rep mispronounced my name several times then added insult to injury that the driver couldn't reattempt delivery to my home as I stressed how this package is affecting my work, and I need to get the package today.

If you have a business I do not recommend using UPS! They charged us over $3,000. If your package size exceeds 165 inches for length and girth (length + 2 x width + 2 x height) you are billed the Over Maximum Size of $1325.00 in addition to the Large Package Surcharge of $250.00. For this shipment the length plus girth was 81 + 2 x 44 + 2 x 24 which equals 217 inches. Basically, a shipment of this size should not go through the UPS package system. It is more suited for LTL. When measuring the box, we made sure to check it over and over and then they GUESSED on the weight. They moved it from 20lbs to 440lbs!! There is some BS going on at UPS. They never communicated with us about the box. It was completely inexcusable!

Delivery of medical supplies to handicapped customer. No estimated time of delivery, so tag left on door (with no estimate of time for next effort other than next delivery day). Tag leads to website which gives alternative for recipient to direct item to pickup location, but that effort led to final page stating “having trouble loading page”. Unable to switch to a pickup.

I shipped a handmade quilt to my niece. She had given me the wrong address. Spencer **, from the Falls of Neuse Road, Raleigh NC, USA Store changed the address, called me with updates several times after that address too was faulty. Put in a claim for the item. After many phone calls and a month of back and forth, he traced the package and had it shipped back to me so I could resend to my niece with correct address. A handmade quilt is an unique gift that couldn't be easily replaced due to the materials, time and effort spent on creating it. And, thanks to Spencer **, I don't have to! He was wonderful. Kept me informed of every delivery attempt, change needed or action required. He definitely went above and beyond with customer service and satisfaction for UPS.

My package should have arrived on 06/04/2025 by 7:30 pm. A sender missed an apartment number, and UPS didn't even try to call, text or email me to figure out a missing info. Insted of this, immediately - in 20 minutes, at 7:58 pm they shipped my package with very impotant urgent stuff back to Europe!!! They didn't even give me a chance to receive my package! They don't think, don't feel, and literally don't care. I will never ever use your servises anymore!

A package sent on 5/21/25 has never arrived. I have spoken to 7 different people at 800-742-5877. An investigation was opened by a UPS employee on my behalf. Today, I am told that the investigation is closed due to it being on the wrong form -- which was done by a UPS employee. I was charged for the shipment which UPS cannot find. I have spent hours on this issue with no resolution. Customer service is outsourced to India. I would never recommend UPS.

Ultimate Pathetic Service -UPS Negligently lost a $1000 package. Did not bother to tell me. They "looked for a couple days" then closed the case and were done. I tried to file a claim, I was not the shipper because I dropped off and don't have a UPS account. They blame the shipping location. They don't care to find it after 2 months. they won't refund the shipping charge, they won't replace or reimburse for the negligently lost package. Big business makes 100% of the decisions to screw hard working Americans. Ultimate Pathetic Service-UPS.

This has to be the absolute WORST delivery service known to man! Using the email, phone or chat to resolve an issue is pointless.... I actually spoke with a rep and was told that my international package is delayed because it requires a form to clear customs and I... "YES," I said. He said I, need to contact the company about the documents!

UPS is losing their credibility on delivering packages. An order was made with Ebay and the seller used UPS as the delivery service. After checking the tracking number, UPS stated the package was refused delivery. After filing a complaint with UPS, I asked customer service if the package required a signature in which customer service stated it did not require a signature.

I recently ordered two items that were shipped by UPS – one from Home Depot and one from Amazon. I was in the process of closing on a house so I intentionally selected the delivery date for after the closing date (the next Monday). The deliveries were scheduled for the following Friday for the Amazon order and the following Saturday for the Home Depot order. On Monday, I got a notification from Home Depot that my order was being delivered early – the day after the notification. I called Home Depot and was referred to UPS but, because they were already closed (I found this out after being on hold for 37 minutes), I had to wait until the morning of the new delivery date to call them. I was told that I would have to pay an $11.99/per box (4 boxes total) “rescheduling” fee. I pointed out that I was not re-scheduling; I was only moving it back to my original delivery date. It didn’t matter. I had to pay $48 to “re-schedule” my delivery.

Worst delivery service. They should go out of business. Been dealing with customer service who can't even speak English over a damn pair of boots that a driver will not leave. It's going on day 4 and still dealing with customer service... This is ridiculous. While I am writing this I am also on text chat with customer service.

I just want to say that I can't believe how UPS has declined over the years. My deliveries are always late and damaged. Now I am waiting on a very large mirror that has shown zero activity in 4 days! It is only 2 hours away in Lexington, Ky, yet no scanning or information is to be found. Very frustrated. USPS has actually been more reliable in all areas compared to UPS. I'd never recommend using them.

Called the 1-800 # and received zero help concerning medical supplies being consistently delivered to the wrong address right across the street from the correct one and they did nothing absolutely nothing to correct this problem. (If you can get an operator at all) This driver refuses to get out of the truck, walk across the street to the correct address. Instead he stops in the road, drops it off at a homeless shelter and takes off and UPS ground did nothing to address this AT ALL. Don't ever use ups ground for anything important... EVER.

I had a 3 part shipment from Home Depot of a shed that was getting delivered when I had to be working too far away to be here. I have already had a theft happen when things were left at the side of my house. I tried contacting Home Depot to update the delivery and was told to get with UPS. I then contacted UPS customer service and was told she couldn't help, that I had to go online to update any delivery information. I did just that and requested that the 12 boxes be placed at the Back of my house. I came home to an Array of boxes at the side that pretty much was saying Steal Me. I am beside myself right now at the total neglect and imbecile actions and now have to wake up neighbors to get all of these extremely heavy boxes moved moved and I'm in my 60s!!

Impossible to get any information. Package was supposed to arrive between 9 and 11. No package, no update and no way to reach a live person. How can a business force you to keep going back to their website which has wrong information.

When you call customer service (which tends to read off scripts far too much), they literally don't have the capability in their system to look up the address of their own dropoff locations. Insane response from customer service for a company that SHIPS PACKAGES.

UPS was once the standard for reliable shipping and now it’s pretty much a guarantee that your package is going to be delayed. When that happens there’s nothing you can do. UPS doesn’t care. You’re at their mercy. Buyer beware! Go with FedEx.

Placed an order on 5/9/25 and paid for 3 day select, received on 5/14 after being lied to by customer service. Also neglected to inform me that no refund after 15days .... I called 1 day after, I paid for service not received nor refunded aka ripoff, never again will any of our household use UPS.

Unbelievable. I received a shipment in December. I have the tracking number. Requested a copy of the customs invoice UPS INVOICE, because the box came without it. They told me they cannot send it by email, only mail. Never got it. To be fair to them, maybe it got lost because of the strike. Called them again and send an email. Again did not get it. Requested it yesterday again by email. Got only a copy of the supplier invoice, not the UPS INVOICE. Called and again they are telling me they can only send it by mail. Canada post is going into strike again. Am I going to get it???? We are in 2025 and their system is so bad that they cannot locate their own invoice by tracking number and email it to me? I need to have back up for the government if I ever get audited, but I cannot get. Just unbelievable. I am switching all my business to FEDEX

UPS broke an item that is not replaceable. Does not care. Try to avoid them if you are shipping something fragile. Ask the seller if they will use another carrier. Customer service will waste your time, not one honest person works there.

NEVER EVER ship to Mexico. All information was provided to UPS twice. Once at initial shipping office and once to UPS customer service.. I was later told that I had requested for Package to be returned to sender (lie).. Package was returned due to missing information. Now I won't be reimbursed due to their ineptness.. Lie was that I requested a return. Lost 125.00 dollars. Notice of disclaimer below... this is not an opinion, but a fact...

My package was held because they said the address wasn’t correct. Amazon delivered to the same address. No one contacted me to tell me. I finally called and got an answer. Very poor customer service, communication, and delivery service.

I run a business from my home. I always try to use FedEx, but sometimes packages come ups. I always pay for 2nd day air and they never arrive on time. I'll even call and ask them to drop off at a UPS store for pickup and they refuse.

The UPS Store closed near us. Then the UPS depot quit taking packages. The drop boxes are so small you have to drive to another town to use the UPS Store if you have anything larger than a small pair of shoes. Then today the driver picks up a package and leaves the back of the sticker on my steps. Do they care at all? D+ is their new norm?

UPS does not sends correct pickup information. Correct information does not appear online in my UPS account. UPS website is very poor, not providing daily updated pickup, tracking, and delivery information. On 5-24-25, Amazon created a UPS Amazon-product-return pickup for me. Amazon gave me a UPS tracking number for this pickup, and Amazon said the package would be picked up 5-26-25 by UPS . It was not. On 5-27-25, when I tried to get the correct pickup time on UPS website, it had no information. When I phoned UPS, I had to call 3 different people, 3 different times, to try to get pickup information. I was connected first to 2 different people in India. Next I was was connected to a person in Egypt.

I’ve never had an issue receiving packages from UPS until now. The representative from Nike forgot to include my apartment number on the package, but normally, when this happens, UPS looks up my address and adds it. Unfortunately, I have had to go through multiple contacts trying to resolve this with both UPS and Nike. Nike advised me to call UPS to change the address, while UPS told me that I needed to contact Nike for them to input my information into their system.

Many delayed packages, not delivered to correct address. Many of my packages were ruined by them. Lost to our business. We recently got 10 packages that were lost, late delivered which affected the quality of product.

I will never use UPS again. Took a letter & Cashier Check to send. Charged $65 to have it there by noon the next day. Showed it was picked up & scanned. Then showed delivery by 10:30 a.m. Next morning, showed delayed, never left the city. Went online, worked the useless AI. Input my number for a live agent to call back. They informed me it was lost. Go back to store for assistance. Store informed it was lost, either wait or go online to file a claim. Waited a day, then the tracking #, won’t come up. **. Filed a claim, asked to have it returned if found.

I am so frustrated with UPS as this is not the first time this has happened. Medication that needs to be refrigerated is sent to me overnight. First they sit a problem with a trailer and delivery will be delayed one day. Next day, the package is in my home town and then they turn it around and send it back to where it came from. 5 hours ago receive an update that they had a sortation problem and my package has been rerouted. Still no update on when I can expect the package. Can't seem to get a live human on the phone. As I said before this isn't the first time!

If you have a choice for your company to ship UPS or any other service, I would highly suggest not using UPS any longer. Every order that I have placed as a consumer who uses UPS for their delivery service has arrived to me very late or damaged. I’ve been waiting for a one to two day shipment and I’m on day five now. Each day they say it’s coming, but yet on their update it doesn’t even show that it’s at my local station and then it gets delayed again by another day. I’m going to be refusing the shipment from the company that sent it to me because it was something I needed very urgently for an injury and had to buy it locally. UPS has something major going wrong in their distribution centers. They are either understaffed or overworked or have poor management for the package delivery procedure.

I sent 2 pkgs to Canada and had bought extra insurance cuz the pkgs were quite valuable. Pkgs arrived on time but items inside were broken. Tried many times to file a claim but could never get it finished cuz it kept booting me off and is have to start over again. Never did it get finished!!! So I finally called and did acoustic get to talk to a live soul!!! I was on the phone for an hour with no resolution. The 2nd person told me that since I brought it to a place for them to print and put label on that they were the shipper and they had to file claim!!! That doesn't make any sense to me, because all they did was put a label on it for me. And send out. Stupid if you ask me. I guess I will be using FedEx or Speedy from now on!!!! UPS only wants your money. Customer service was horrible too!!! Can't do negative stars!!!

UPS has gotten really bad. They do not deliver on time and customer service is a nightmare. I had a package come all the way from China in two days and then it got to the US and just stopped. Finally got it after it sat for 3 days. UPS was a great company until the past few months. No, it's gone down the toilet.

Nothing than the worse company ever. You will be dealing with mentally challenged people. No matter what options you require, they will blindly come at your door when you are absent like morons without ever questioning if anything is wrong.

I ordered a package from PlayStation and they used UPS for delivery but the package never came. I received a message saying that it was put in a locker but where I live we don't have lockers for UPS to access only local mail. I believe the driver stole the package when he realized where it was from. The item is expensive and was a birthday present. When we called to file a claim the technician kept hanging up. I would have to call back just for the same guy to give me the runaround again until hanging up. I finally had to file a claim online. It would have been easier to do this on the phone but, they have bad customers service representatives who don't do their job.

Too big to fail or too big to do anything properly? Communication is horrible. Difficult to get a person on the line. For the past three weeks, I'm trying to locate a package they lost. No one seems to know where it is. Everybody tells me something different. They're more concern about getting you off the phone than addressing the issue. And what is billable weight? That's just another way to charge customers more than actual weight of package. Total ripoff. UPS is good if there are no issues. If you run into a problem, no one will help you. Use USPS flat rate. It's better.

Never had a problem with UPS in the past. But lately they have lacked in every department. My last package was medication that needs to be refrigerated and they loaded on my truck to be delivered and in 20 minutes, the update said it was in another town and it would be delayed! But delayed with no information on when. So I'm calling customer service and they had someone call me. She didn't not care and had no concern that this is a medication that needs refrigerated and was shipped overnight for a reason!!! This is Florida, it's hot!!! She was aggravated that she even had to call me. No update was done till next morning at 6 am to say it should be delivered today sometime! This really is unacceptable. UPS can do better.

I have never had so many delayed UPS deliveries. I have packages delivered almost daily from Amazon & started noticing when delivered by UPS, the service has been getting so much worse during the past six months. When I get a delivery date, that’s when I expect to get the package delivered. I’m not sure of what changes the company has made within the past 6 months but they need to go back to how it was before. Not a happy customer.

Unfortunately, some companies that I purchase merchandise from use this service for deliveries, but I wouldn't recommend them to anyone. Terrible service. Across the board.... Please explore other options.... How you have issues delivering to your own facility.🤔

They took a picture of my packages at the wrong door. I drove around looking for the door, rug, and my packages. They were nowhere. I lost my money. They will claim the picture as evidence of delivery even if it's not a picture of your door.

Have been using UPS for business and home for over 50 years. They have for the most part been fair priced, on-time and good customer service. But, for the last couple months I have had multiple problems, 1) Had package going to Phoenix from Bullhead City, AZ and they took a couple weeks to deliver because they routed it over 4 different states before delivering it. 2) Had a small package going from Denver to Bullhead City and it was routed to New Mexico - Phoenix - Las Vegas - Salt Lake City - Beaver, UT - Phoenix - to Kingman, AZ to here. Took over a week to get.

I ordered a package from Amazon on Tuesday that has a delivery date of Thursday. On Wednesday I noticed the delivery date had changed to Friday. I called Amazon and the representative told me she contacted UPS and they agreed to deliver the package between 8 and 9 AM. I did not receive the package during those hours so I called the UPS number at 12:30 PM. I did not get a person and the automated service stated that there was a problem with my package. So, I called Amazon. Amazon did not see anything notating an error and unfortunately was not able to contact UPS.

UPS is a joke. They were supposed to pick up my package. They said somebody had to be home in order to pick it up. I'm a night shift worker so I stayed up all day waiting. They pulled up, I grabbed the package and run to the door and they are gone. And then I get a notice that they attempted to pick it up. I don't have a label for it because they were also supposed to print one for me when they picked it up. I called customer service and they are even more of a joke. They just put you on hold 50,000 times and then don't even get to the root of the cause or the problem, any of it. I'm so mad. I will just have to drive an hour away to return the package myself.

UPS is the worst delivery service there is. FedEx has them beat by leaps and bounds. For UPS if the original deliver date is one day out from when they receive it at the local branch. They sit on it for 24 hours or longer to make sure it is not delivered before the original date that was set 4 to 5 days before. If you have a business with normal business hours and have packages delivered to that business they will deliver between 7pm and 10 pm. Way outside normal business hours. It is nothing for them to let a driver carry around a 2000.00 to 10,000.00 dollar firearm for 12 to 14 hours in the truck.

They have one job, and that is to deliver packages. They have yet to deliver an item to my house without damage to the package. They have no respect for the packages they are paid to deliver. I have started purchasing more products in store vs having an item delivered damaged due to mishandling at their facilities. They obviously don't care as the reviews speak for themselves and are as bad as OnTrac.

Every other delivery service worker adheres to the instructions on our front door which are clearly posted. Only UPS does not. Cannot count count how many times this has happened. Their support page is a joke. Has no way to file this type of issue. If we could, we would request ANY other carrier for all deliveries. How do you get a driver's license or a job without being able to read?

This must be the Laziest UPS Delivery Driver in the UPS Fleet. She can't walk completely up one flight of stairs and properly place package in front of door. Instead, toss the light package five feet to the door.

For many years UPS was the best courier, and my go-to for shipping. Due to my job I am NEVER home when their drivers are delivering, but their Customer Service center is right around the corner from where I work. So they arranged to hold ALL my UPS packaged at the center, and I would just drop in once or twice a week and pick them up. No problems for 10 years.

Poor customer service, blanket excuses given. Lost 2 packages Others late. Would not recommend. Sad thing is customers don't matter anymore when you are a large company. Sad what the industry has become.

I will never use UPS again and highly recommend you do not either. We've all seen how the drivers handle packages...can't imagine what happens in their distribution centers! So as you may guess the package I sent via eBay provided label got damaged and I've been on the phone for hours over the course of over a month now. Each time it's some excuse, wrong department, didn't get my documents I sent. It's amateur hour to its finest. My take, they make it so difficult and painful to get a refund that they hope the customer simply gives up. Latest excuse now is they have to transfer me to their eBay claims department. The flipping tracking number indicates that the label was provided by eBay and now after at least a dozen reps they figure that out?!? What a joke! You have been warned.

I don't appreciate UPS stating the driver showed up for a pickup! So ups is in the business of lying about pickups. Every one has cameras so no sense in trying to LIE! It also helps if driver is going to LIE to at least leave the 1st attempt notice! Sad it has gotten this bad and so blatantly, lying about this.

The Customer Service at UPS is suffering due to UPS representatives that cannot speak or understand English. The most important part of any business is the Customer Service Dept; therefore, if a company defaults in this area the whole company will FAIL. This might be the end of UPS as we know it. I was not aware that this department was outsourced to another country outside of the U.S until last week... This is very disappointing.

Paid $127 for 2-day air on Thursday for an 8 lb box—guaranteed Saturday delivery. Instead, they arbitrarily pushed the delivery to Monday with no meaningful explanation. If you’re looking for a shipping company that can’t stick to their own schedules and thinks a 4-day delivery counts as “2-day air,” this is your carrier. Otherwise, go FedEx. I certainly will.

Updated on 08/08/2025: OK done this a few times but it gets better. For 1 yr. 8 months there is a driver named Chad in the St. Cloud FL area. Did work for him. He didn't pay me. Then he stopped delivering packages so I would call and complain. Got know were finally ended up with his bosses' cell phone number so started call him and complained directly to his boss and to my surprise got nothing. So long story short I made over 30 complaints got nothing. Last week here did drop off a package and I had one going back for return. Thinking he was gonna do his job I called out to him very politely and he keeps walking to his truck. After getting louder he still walks to his truck and leaves.

UPS is without doubt the worst delivery company in existence. In fact, it might be the worst customer service organization in the world period. How the Hell do you stay in business with a 1.2 out of five rating?

I ordered photos of 132 items in my home for insurance. I used Snapfish to make the photos. They sent 2 photos in one envelope and 130 in a separate envelope due to the size difference. UPS was horrible. This morning, I received a notice that they were delivered and were signed for by someone named Mary. I have no idea who she is but she doesn't live here and my neighbors do not have any Marys living there. You cannot reach a live person at UPS as their automated system blocks you. I even tried two different UPS stores and they were rude and said there is nothing they can do and there is nothing anyone can do. So, I wrote to their CEO and some of the executives at UPS and Snapfish with no reply. The issue is that whoever signed for my package now has 130 photos of my things in my house and has my address on the package.

The delivery Driver in Pelham MA on 5/9/25 sucked & had a snotty condescending attitude & I didn't even place the order! He was paranoid my dog might attack him too! For 3 days in a row various WRONG deliveries have been made here!

We ordered our son's class ring from Zales. There were shoe prints all over the outside of the package and when our son opened it, the ring box was crushed and the ring fell out into his hands with tons of black plastic pieces of the ring box. What a horrible experience for our autistic son who worked very hard to graduate and was so excited to receive his class ring. I'll be reaching out to Zales, for their negligence in shipping it in a bubble wrap lined envelope and to have them replace the ring box. I'll also be contacting UPS for ridiculous delivery service and for disrespecting property.

I would rate this as a zero if I could. I paid for a commercial package to be shipped Express Plus which was an additional fee of $230. I checked the progress online in the AM. It said on its way. Not out for delivery when I expected it to arrive in the AM. I called. I was told I had to wait. The estimated delivery is listed. I waited until 3 pm. 1 hour before the end time listed online and 1 hr before my warehouse closes. I called. They said they can't do anything until the end of the estimated time has been reached. I called back. I was then told they have until 8 pm to deliver. I told them absolutely not. The package at this point still didn't even say out for delivery. I needed a resolution right now. I was on the phone for 1/2 hr by this point when they were finally willing to escalate this to urgent status, but I have to wait another hour, and they will call me back. Well, I'm still waiting for that call....

UPS delivered my package to a neighbor instead of to me. The delivery address was my address. I'm very disappointed in UPS. I got ups updates everyday of where the package was. Got a picture of where it was delivered. I recognized the house and had to go to a neighbors house to pick it up.

I believe some major operational changes have taken place at UPS, and not for the better. It seems they are directing packages to access points without any attempts at delivery. Could be a reaction to losing huge amounts of revenue from Amazon. Until very recently I have had good luck with ups, but my contact with customer service about a recent delivery was abysmal. They assured me on more than one occasion my package would be delivered to my home, it wasn’t, so they are either lying or grossly incompetent. Just read reviews about ups and you will conclude they have no real interest in customer service. I would drop any stock held in this company as they seem to be sinking their own ship.

UPS's HUGE customer The REALREAL is who I consign with. I had them schedule a pickup of a Christian Dior dress. The UPS carrier said that they picked the package up Friday, which they did not. I was at my home all day. So, The REALREAL scheduled another pickup on Monday. Monday evening I get another email from UPS saying that the package, which I still had, was picked up, which it was not picked up. Then, I called UPS and told their customer service what happened on Tuesday. They verified my address in Los Angeles and told me that they would forward my concerns to Dispatch.

I am so tired of UPS! This is not my first problem with them. Whenever packages get to Mebane, NC they seem to disappear. I have been waiting for a week for my prescription from Amazon Pharmacy. They claim it is an address issue but when I login the address is 100% correct. I would not have known there was any issue had the pharmacy not contacted me. Now I am out of my medication and God only knows where it really is now. I think it’s time Amazon dumps UPS and go with a dependable company!

Never had a bad experience, great service as well as respect, they are very great when it comes to the delivery process. I would choose these people to deliver my packages any day. Thank you to the UPS service. They are great!!!. I have had several bad experiences with deliveries but it never has been ups to make me upset with the service. Thank you. They respect it items and carry with care.

DELIVERING YOUR ITEMS!! I’m almost 69 years old. I don’t work for UPS!!!

Company withholds info and then refuses to assist if there is a problem. Packages ship with insurance, but they do not disclose that perishable items are not covered. When my steaks arrived ruined, they refused to try to help me in any way.

I can't believe what just happened with UPS! They’ve effectively stolen my gaming computer. It’s been almost three months without a delivery, and every time I called customer service, I got nothing but lies. They never filed any claims in their system and seemed to manipulate the value of my items. We reported it as $600, and they downplayed it to just $100! Now they want us to return our receipts just to drop the investigation. I paid a whopping $1,200 for that gaming computer, and now it's just gone! What a nightmare!

UPS is refusing to pay for a claim of mine, after I clearly provided documentation of the damage that THEY caused, and of the internal packaging. They were very happy to take my money for insurance but refuse to pay out when they cause damage.

Huge Scam ..!! Do not use this company..!! Drivers are full of lies. They didn’t deliver my package 3 times now and they keep giving me notes that we are not home. all lies, we were at home all the time. this is a company that have bad associates and is a money scammer. Do not use this company .. I will be taking all my company business away from them and going to DHL.

Wouldn't be so bad if it wasn't a lock box. I found my package from Amazon jammed in my mailbox so tight that I could barely open the door to my mailbox and it took forever to remove the package without causing damage! Is this how the USPS operates? If so I may quit supporting that company!

Holy cow. UPS is awful. I’ve had 5 packages delivered via UPS in the past 6 months and 4 of them failed to even come remotely close to the delivery date they posted on their tracking page. Talking on average 3 days late. The most recent package said it was on the truck to be delivered. That’s was 2 days ago. I’d be shocked if it shows up tomorrow (3rd day AFTER the posted delivery date).

After a year without issue, UPS has suddenly decided to refuse to even attempt delivery to our apartment complex of over 250 homes. I could forgive maybe one or two mess ups, chalking it up to new drivers that didn't know what they were doing but this is now 3 packages in a row in the last two months that have not been delivered! We have gotten every excuse in the books, "address does not exist". It most certainly does, you yourselves delivered here very recently. "Receiver refused package". No we did not! We never saw anyone even attempt to deliver, how could we have refused? "Receiver has moved". No we didn't!! We both work from home and were most DEFINITELY home during your supposed "delivery attempted" time stamp.

I have been on phone with UPS 3 days in a row to receive my package. I was told three different stories. I needed my package by Friday, May 2nd. I received on May 2nd a message saying there has been a sorting process problem. I need my dress for Saturday! A very important occasion. Now everything is messed up. I was told it is on the truck for delivery today (Saturday). Now I'm told it is not on the truck...delivery on Monday! You guys have REALLY MESSED UP. I will never refer UPS to ANY of my friends. You guys lie!

They give a time for delivery... Don't show up in that window; reschedule a time and they cancel. Good thing I had it insured, they can eat the price. This company and all delivery companies employ the laziest drivers and rely on automated services to answer the phone. Embarrassing.

Incompetent at every turn. Delivery schedule shifted from morning to afternoon, to end of day. So I was held hostage all day. So I could do work in the basement I used the website to waive signature requirement. When the scheduled times were missed I called and was obnoxiously repeatedly told "do not worry, it will be delivered." "Do not worry it is on the truck." "Do not worry...etc." Each time kept passing with no delivery. Waiting all day, literally all day. Then the driver finally comes down the road, relief! This nightmare is over. No! It just begun.

UPS is beyond ridiculous, they are downright offensive. Their app said package for signature would be delivered between 12-4 at 7am so I took the day off work. 10am it changed time for delivery. Of course I wasn’t home because I had scheduled My day off to do other things needed as well not to waste it. Called to try and have it resolved, even offered to meet the driver On his route. They refused and said I had to pick up my package at my own cost of 5.99 that night. Asked for this to be escalated. They proposed To call back. When they did and I answered the woman hugged and hung up without speaking. I called again and asked for a manager. I have been on hold for 45min. The call has Been picked up and put back on hold 4 times. They are willing to make you take Time off but aren’t willing to be Held accountable for their wrongdoings.

I bought a phone from T-Mobile! UPS “shipped” the phone! The phone NEVER arrived! I file a claim with UPS! They did NOTHING! T-Mobile charges me monthly for the stolen phone! UPS WILL NOT provide the information needed to resolve this matter with T-Mobile! What now?

This is the worst company. They do not care about the customer at all. Driver are the worst. The are like a gang. They have no care in world for customer just the drivers that do no wrong. It just us low life customers that cause all the problems.

What a joke… Called for help to fix a recurring problem and nobody could help me. This is my fifth time calling for the same problem… The phone representative was purposely incompetent… I literally want my package dropped at home rather than at a UPS store, as I was told it would be….yet they refuse to do this, even though I have to drive 40 mins to the drop site! UPS tells client they attempted to deliver packages when they didn’t! It is not a misunderstanding, I have a ring camera and I was home and so was my husband, plus I waived the signature, and confirmed this with the pharmacy after the fact to be sure…if you can’t do it at least give me a reason why… and stop yelling the pharmacy you tried to deliver the package when you never did!.

I received notification on my door that we needed to sign for package, wasn't aware of this before. I used the QR code on this notification and paid 7.99 to have them hold at UPS store instead since I work when they deliver. The extra charge was immediately taken out of my account and I was given a location to pick it up at, along with notice I had only few days to get it. No problem, I went the next day and was told on truck still, gave me number to call. My package was returned to sender instead. When I called was told sorry I didn't put request in soon enough. I put in request the same day I got notice. I called, was told nothing they can do. What kind of service is this? Don't offer me a solution, take my money and then not honor it. I'm disgusted, I have to pay for shipping again if I want my product, and wait again for it to go out

Absolutely the best carrier. Our delivery person is second to none. Never a problem with our service. Other services are not as efficient or professional. We have never experienced damaged shipments like we constantly experience with the other major carrier.

Their driver's will steal your packages and not deliver them. Just had my medicine stolen by their driver. This was confirmed by the supervisor of UPS when I was told that it has not been scanned since they picked it up...

Several times UPS has provided times and dates for delivery for packages and has failed to deliver. Most recently April 2025. Out for delivery April 26. No delivery, no reason provided. Then out for deliver between 12 and 4 PM, 28 April 25. No delivery, no reason provided. Then I called. I called. Now by 1159 PM, 28 April 25. No reason, no response. UPS needs to learn from Amazon. I only had two "Opps" and they provided a reason and a revised time. The next day. I will not buy from vendors using UPS ever again. Terrible.

At every step of the way they have failed, lied and customer service sucks- there brown is for ** that's what they are. 7 days for a 2 day air package that has been misrouted, misscanned and neglected every step of the way - and it's still nowhere to be found - Consistently display meaningless status updates that make no sense, often having the package depart before it has even arrived - Zero customer service and zero accountability.

The UPS Customer Center, located at 3100 SW, MacCorkle Ave SW, Charleston, WV 25303 contains the most horrific service I have ever experienced in my life. Despite being marked as ‘permanently closed’ on Google Maps, it is the only place that customers can go if they have a package go missing in the Charleston area.

UPS access point. 2275 Marietta Blvd NW. Suite 270. Atlanta, Ga 30318. Poor customer service. I paid $5.99 to get my item shipped to another location near me and the items ships to this store. I confirm the items arrives with customer service and the app. I arrive and smart slick talking male tells me that the package isn't there, to come back tomorrow which would have been Friday.

I was expecting 6 cartons of 20kgs each and we had opted for door-to-door service which meant that the delivery was to be done at my apartment door but the delivery guy just left those parcels in my building lobby even though I told him I am down with 101 degrees fever and it’s practically impossible for me to carry 120kgs on my own. The delivery guy was rude and said, That’s not my problem," and left. By the time I could go down and manage the situations, 2 cartons were already missing. Now who’s responsible for my loss? Please do not opt for their services as they have completely unprofessional staff and another thing, their customer care numbers are a farce, every time you call, it says the number does not exist!!

I placed an order from an Electronics distributor in Texas and was advised I had refused shipment. This is an outright lie, since I get deliveries to my post office as per their instructions to add the post office box number to their physical address. I had to re-place the order, but this time I've instructed them to use USPS service.

UPS had become the absolute worst delivery service. They choose where they want to drop your packages off at. They promise to call you and never do. And they tell you to use the website to find your package yourself. UPS needs to be run out of business!

If I could rate zero stars I would. Absolute garbage company to deal with. They estimated delivery between 11 and 5 so I lined things up to be home around during that time so that I could get my parcel. They decided those times do not matter AT ALL and showed up at 9, left me a ticket with no info. Packages that require a signature have a 3 attempt process to deliver to your home if you try to get them to just take it to the drop off place for you to pick, up you don't see your parcel until the next day, speaking to anyone and getting any help is brushed off with a "Sorry, nothing I can do about it" response. I left work, lost hours on my pay to be home within the window of delivery just to come home and see a paper on the door from hours before!? I've never experienced a more complicated useless company in my life and would trust a bird to deliver parcels more accordingly than these idiots.

I just had a random man show up at my door with a picture of it and a UPS package that UPS told him they delivered to my house yesterday. I'm a business owner as is my partner so we get packages all the time. We had NOT recieved his package but UPS told him we had. This is a DANGEROUS practice. I will say if anything happens to us or our home we will seek punitive damages from UPS as a result of this dangerous behavior. In addition when I'm home alone I'm usually carrying if strangers come to the door. Which can also be dangerous as a result of the chaos UPS created. Had this person been more agitated or become aggressive it could have escalated. DO BETTER UPS!

Huge Delay in International Delivery and worst call support:

UPS is the absolute worst. My medical supplier sent a package last week. I was tracking it and it arrived in Fremont CA (near my home) on Thursday 4/17/25 early morning. It was supposed to be delivered the same day, but they failed. Same story on Friday, Saturday, Sunday and today (Monday). I have called them several times, and when I was finally able to get hold of a human, they could not locate the package and asked me to contact the shipper to initiate an investigation. Their incompetence has put me in a medical emergency situation. I have asked my supplier to never use UPS again.

I had a package that was supposed to get to me a few days ago. It keeps getting sent back to the sender because, according to the tracking updates, the address was wrong. I spoke to support, and they confirmed the address was correct and said the real reason my package keeps getting sent back is because, according to the delivery driver, I moved. I most certainly did not move, and do not know why the driver would say this, or how the driver would have that information in the first place. I asked support if the driver has access to such information, and the support person refused to answer the question.

UPS generated 2 identical tracking numbers for 2 different addresses and purchasers. Because these were delivered wrongly but nonetheless delivered, the companies say no refund. They are terrible as well as Shein. Ups is Shein's shipper of choice so don't use either.

Elyria, Ohio UPS delivery drivers, not all, but most, don't leave packages at my back door as requested. I live on a busy street where packages are visible and the city isn't the best. People (some) have no problem stealing in this area. I've called several times to no avail. This company has gone way downhill.

I rarely leave reviews, but my recent experience with UPS was frustrating enough to deserve one. I had an important package scheduled for delivery, and not only was it delayed twice without explanation, but when I tried to get help, the customer service was completely useless. First off, the tracking updates were vague and inconsistent. The package was marked "out for delivery" for two days straight—and then suddenly changed to “Delivery Attempted” even though I was home all day. No knock, no doorbell, no note. Just... nothing.

I use UPS 6 or 7 times a week and every single time they tell me it's going to be delivered and it's not days go by after paying for overnight delivery without even anybody scanning the package. They don't know where it's at. The customer service is absolutely horrible. You're better off anywhere else.

My experience started with the UPS store helping me create a shipment for my valid and completed money order. Delivery expected next day. Before I left I had a notification that delivery was delayed one day. No big deal. Delivery day. Shipment goes out on route with afternoon delivery. At around 8pm the tracking says wait for updated delivery. Come 5 days later no change. After jumping through all the hoops to confirm I'm party to the shipment "it's lost file a claim". I ask, "Can't you reach out to destination to looks for it." "Yes that's what the claims for". Bologna. I have to tell you it's lost to try and get you to looks for it?

Of all the delivery services, UPS is the worst. Drivers give new meaning to the word lazy. I've had packages left literally on the sidewalk in front of my house (50' from the front door) where anyone walking by could just pick them up. If the driver doesn't feel like making a delivery, they make up an excuse for not being able to deliver.

If I could give a zero I would. Had to return a package but I can't get to the store because I am disabled. I've done this same exact pickup before a few times with no hassle. Spent wasted time talking to someone to tell me they could not help me. I not sure why it has a return label that it usually comes with. Now there is a problem to schedule a pick up. Very simple task. UPS you need to do better especially for the handicap. Don't worry. My uncle works for the one of the news station. Maybe they will like the story. I'm sure UPS doesn't want the negative publicity.

Ordered shoes on the 31st of March, they made it all they way to Atlanta where they were then LOST by UPS...GREAT JOB!!! I called and got a refund bc they are sold out of the ones I ordered!?!? How about get your crap together UPS..Just ordered another pair. Hope they don't get lost as well!!!

I think you should be a no star rating. I paid 25$ extra!! For it to be a TWO DAY delivery and it takes FIVE days!!!! And I can't talk to nobody there no number!! Your help/support link won't load anything!! No it's not my end. I tired multiple avenues. My only option is to spend more money!! And the site for real says to "possibly get a day sooner". Won't even know without spending more money first.. Believe me if I had a choice I would have picked anything else.!!!

My package (MEDICATION) was supposed to have been delivered on Monday 4/7/25. The tracking number showed that it was on the truck and in my neighbors on that specific date. My package did not come that day so I tracked the package and it said that it was delayed and rescheduled for delivery on the following day. I did not have a problem with that. Tuesday came and went and still did not have my package. I tracked the package on Wednesday and it showed that it was in California but I live in Illinois!!!

About 75% when I see a company used UPS my package is lost, delivered to the wrong address or takes 3x longer than if they used USPS to ship. I hate UPS with a passion. You pay good money and you have the constant worry that you will not get your package.

I have a very expensive package that’s supposed to be delivered today from 10:45am to 2:45pm requiring a signature. So I made myself available around those times and no delivery. I understand that delays and things happen that’s something out of everyone's control but don’t tell me a window in which the package will come, I set myself up to be here and it gets pushed back to 7pm with no explanation. I would rather you say “package will be delivered by 7pm so it can be left up to me whether I want to sit and wait. Of course I could prematurely sign the package but I don’t want a $700 package left at my doorstep so I’m forced to remain here just in case they come. The site gives you no real time updates at all to at least see where the driver is located. This experience has been bad and it’s 6:10 at the very moment and I still don’t have the package but it’s “on the truck”. So I took off from work for no reason 😃

I’ve been shipping mostly overnight envelopes with legal documents at least 3-4 times a month. Since the beginning of this year (2025) UPS has delivered my shipment late 3 out of 4 times in a month and blamed the weather when I know that the weather along the route to and from the hub have not had any significant weather issues. UPS is using the weather excuse to get around the service guarantee. This must be against the law and who is responsible for penalizing UPS for lying and cheating their customers out of service guaranties?

Received my delivery on time but in badly damaged condition. Arrived in an open box with a poor attempt to retape the bottom and it's damaged on all sides. This is not my first damaged package just the first one I'm reviewing. I don't expect the contents to be in good condition with the outside of the box looking like this. Returning it for replacement.

They are the absolute worse delivery service for consumers. I don't know about businesses but I had a package being delivered to my apartment and they could not figure out how to get into the building. Five delivery notices later, I phoned and said I would pick up. They said that the item was a delivery hazard (weight) and told me I had to go to the UPS depot in Richmond BC. The guard there said we are not a UPS store and basically told me I was lying about the package being a hazard. I talked to Customer service 5 times to arrange for this package to get to me. They want me to be available 5 days a week at their convenience because I need to sign for it as well. Just the worse experience - and the package still hasn't been delivered.

Never trust UPS. They are liars. My package suppose to be here days ago but no package yet. I paid for 2 days delivery and no package. My sister birthday came and gone. They tell me it on the truck and will be here today and now I have to wait until Monday it not they stuff so they don't care. Believe me they to get rid of everyone starting from customer service to the driver and hire dependable people because this is not working so they don't need no star and I want my package today!!!!

Horrible customer service. With a My Choice account I called to resolve a claim for a missing shipment, I was placed on hold for over an hour and transferred several times, it was a Catch 52 nightmare. The computer assistant is an over-programmed robot - "sorry, I don't understand"... I'll never use UPS again. I deleted my 'My Choice' business account.

I'd give zero stars if it was an option. Have a package sitting in Tampa at 11am. They said it's on a trailer and they aren’t unloading it. This package was next day air guaranteed delivery, and now will be 3 plus days late. Dana could care less. Do yourself a favor and never use UPS.

UPS are a bunch of crooks, forcing me to use an internal brokerage and charging $40 dollars in brokerage fees for $60 worth of merchandise. Blaming it on the shipper for marking it as a gift and demanding I pay for a customs clearance I could have done myself. They will take you for every penny and then some. Was seriously thinking it was an April Fool's joke but they were serious! We should seriously ban them from servicing Canada all together and let Purolator and Canada Post pick up the slack.

One of my customers package was misdelivered. UPS sent proof of delivery it was not the customer’s home. The investigation has taken weeks. It has been a very difficult process which has resulted in a bad review of my business. They sent this notice which is attached which makes no sense. Then closed the case without resolution. Very bad experience.

My experience is like others mentioned here. I went online to pay duties/import fees. If you pay in advance you pay less. My total was $25.97 in import fees, but paying early, my revised total was $19.19. I paid this via PayPal and never received a payment confirmation email. PayPal states it only went through as an authorization and not a charge, which is not how this should be. I tried to pay the $19.19 two more times, now I have 3 authorizations showing on my PayPal, and 3 pending authorizations/debits to my credit card.

I purchased a VEVOR 50FTx1/2Inch Drain Cleaner... **, that was supposed to be delivered 2 weeks ago. Contacting Amazon results in poor customer service, advising UPS was the problem. I want my property which is already paid for. UPS doesn't want to be bothered to talk with me. I still want my property which I paid to be delivered. Why must I order deal with this issue with a company where the employees are OVERPAID and UNDER PERFORM? Someone at UPS needs to find my auger and deliver it. I have a legal right to have my property delivered. Perhaps if customers were able to choose a delivery service, or were compensated for undelivered items. This issue should be on the backs of UPS. What is the address of legal service for UPS and Amazon? Where is this information published? This is my first experience with lost package.

First, UPS loses a package with a NEW iPhone. Then, in ONE week delivers SIX packages to wrong addresses on our street. Our address is clearly displayed on our house. UPS customer service offers NO help, refuses to contact the route driver or anyone to correct this situation. Baxter uses UPS to deliver some of my husband’s dialysis supplies, it is essential that we get them but UPS doesn’t care about delivering packages, just collecting money from the sender.

If I could give ZERO stars, it would better reflect how I feel about UPS. Absolutely worthless. I ordered a part for my car and paid expedited shipping to be sure I had it in time for Sunday 3/30/25, which is my appointment with my mechanic. Arrival was said to be 3/28/25 between 1:00pm-5:00pm according to tracking, and package required a signature, I guess requested by the shipping party. I work as a nurse, so I was not able to be home at that time, but my husband would be home around noon and would stay home all afternoon to make sure I got this package. Husband arrives home a little after 12:00 to find a "Sorry we missed you" note from a 10:55 delivery attempt.

UPS is one of the worst companies I have dealt with. Their customer service is horrible. They will not allow me to change the address of my delivery and lack a proper process for helping customer in this situation. They haven't sent my package back to the sender yet so I can receive my refund.

UPS in Lakeport and Ukiah, California does NOT deserve anyone’s business. Their drivers (Alice and Eric-license plate is **) are dangerous and are not trustworthy. Also, the management (Shaun** and Tamara **) supports unacceptable behavior against customers and retaliates by banning deliveries for reporting misconduct such as stalking, harassment, and fraud. I strongly recommend using a different carrier.

I order many things from Amazon and always UPS delays the delivery. On Monday I ordered a coffee machine from Walmart and it supposed to come tomorrow but now UPS sent me a message saying that the coffee machine will be delivered by Monday. UPS really sucks. FedEx is much better than UPS.

UPS is THE WORST DELIVERY SERVICE. Delivery Drivers can't Read and just deliver to where they want. Not sure why company uses them and then we the consumer pay the price in waiting 3 days to file a claim. DO NOT USE UPS.

On the morning of March 20, I went to the UPS store on East Lake Rd Palm Harbor, FL 34685 with a 25 lb box, a return (my first) of an Amazon purchase. The lady at the counter asked me for "the code".... I didn't have one so I asked her if I could recheck my communications with Amazon for a code, and since the package is heavy for me, I also asked her if I could leave the package there, I only live 5 minutes away. I found an "authorization code" on a phone message and returned, showing them "the code". A gentleman behind the counter started yelling that that wasn't "a code"... I needed a proper code. As I asked him what it might be look like and where I could find it he became ruder and more agitated. I told him I would go back home again and look for this proper code and I would be right back. He now was yelling that I better take my package. He picked up and aggressively tried to push it in my hands.

Shipped a package to a friend. Estimate delivery date was their day off work. Well it missed the delivery date, not a big problem. I'll just pay the $5.99 to hold the pack at the store for the night so they can pick it up after work tomorrow. I went through with that. UPS got the hold request at 7pm, accepted the request 12 hours later then and hour later put the package on a truck and left it in front of their apartment door all day.

Have a package that the seller put a adult signature on it. A missed delivery sticker was on my door with a option to sign the back. Signed it and left it on my door. They tried to deliver again today and didn't leave the package. Wasn't till I got on UPS website to check my options that I found out that if I want to change my delivery date they want 12 dollars to do that without a option to have to have it delivered after a certain time. Option 2 is to have to held at one of their stores but want 8 dollars to do that. Option 3 is to return it to the sender. With the cost of shipping getting more and more expensive and now wanting to gouge customers due to not being home at 1pm on a week day.