United Parcel Service - UPS Reviews

I have been a UPS Store customer since 2008 and early this year 3-17-25 my store closed without notice. Now I am not the only business customer that has used this Store in Boca Raton. I'm still having issue getting all of my mail. Not only that but those of us who prepaid for our mail boxes located at this store cannot get a response on how we are to have our prepayment handled. Image shown was on the door. The news here is questioning it as "Fraud?" I've tried to contact them several times. **. I've sat on hold multiple times, then it rings and rings at corporate.

So I ordered an expensive computer part, had it expedited delivery for next day. The order was to arrive on time. It required a signature, so I used the UPS app for special instructions to not require a signature and leave it inside my garage. So what happens? The delivery was sent back to the shipping center, because there was an update to the shipping and was sent to an old UPS access point 2000 miles away, I used 2 years ago. I called the UPS number, talked to a rep two times to explain the situation and "nothing we can do, because you made the request." I spent $30 for new shipping delivery instructions for a local access point. I don't know what's going to happen now. A Scooby Doo mystery. Terrible, they have become the USPS at this point.

I dropped off a package at the Fairlawn, Ohio store. I was asked what the package was and I said it was a graduation gift. It disappeared as soon as I left the store. I tried to start tracking it on Monday and then again on Tuesday and nothing was showing up except that a label had been created but UPS did not have possession of my package. When I called the store and inquired about this they instantly responded "It was picked up". I have made between 45 - 50 phone calls to customer service trying to get a manager involved and each time I get the same response "You need to talk to the store". The store tells me I need to talk to UPS. No accountability.

I have had a package delayed for almost 3 weeks now. I created a claim in the UPS system, which did nothing. Called, sat on hold for 40 minutes, for them to tell me they needed more information, but they didn't know what information. It has notified me 4 separate times that the package was arriving that day, and needs a signature, only for the package to not arrive. There seems to be no way to hold them accountable, or even to reach someone to let them know!

I worked at 2 hotels in 5 years in East Peoria, Illinois. Driver Floyd was above & beyond superior. Thru snow storms, the heat & rain he smiles and hauls tons of packages. Incredible hard worker that I hope is recognized.

I am with a national account that uses UPS every day. THIS IS THE MOST HORIBLE parcel company I have to deal with. I don't understand how 1 package was delivered for AM NDA but the second package, shipped from the same warehouse at the same time, has yet to arrive. I get passed off to several different departments over the phone that NO ONE seems to want to help. And this company just gave their drivers a substantial raise??!?

I have had numerous issues with UPS, from leaving packages in the wrong place, to speeding through our park doing 35/40 in a 5 mph zone. The latest is marking my package as delayed by weather or natural disaster when the package arrived on time at the delivery hub from me which is only 15 minutes away. The only delay is that the delivery hub had not unloaded the trailer that my package was on per customer service. How could the package be scanned that it arrived then? There was no weather or natural disaster in the area and should not be able to use that as an excuse for poor service.

I Choose the next day delivery option, but 3 days have been passed my customer is waiting his order. This is 3rd times we are facing the bad experience. The tracking information was vague, only showing "In Transit" for days without updates. When I contacted customer service, I was put on hold for over 30 minutes, and the representative couldn’t provide any clear answers about where my package was or why it was delayed. The lack of transparency and unhelpful support left me frustrated.

Would give 0 stars. Every month my medication sits on at hot truck till the end of the day and gets delivered when it's dark. Should be at room temp and it's always the end of the day by the time I get it. And today they didn't even deliver it. So now it will be on a hot truck for a second day. Again estimated delivery is at the end of the day and it's always hours later than that. Medication won't even be good by the time I receive it, if I receive it. Absolutely unacceptable for a delivery company dealing with medication.

This is the absolute worst parcel company, package gets delayed 1hr before it’s supposed to arrive with a 1-4 day new delivery window. Paying extra for expedited shipping and still takes a week to show up. DO BETTER!!!!

I shipped a time sensitive letter via UPS at one of my regional franchises. I paid nearly $20 for Priority delivery which had a delivery date (per my receipt) of July 12th. UPS suggested using their UPS innovations method; which apparently switches ownership to USPS and resolves any responsibility on their behalf. It is July 15th and my letter has still NOT been delivered and neither UPS nor USPS will take ownership of the poor service. I will use FEDEX in the future for any time sensitive needs.

UPS and your logistics and package delivery system honestly, is the worst. So much more efficiency can be put into it. I had a package second-day air today that said between 10:45 and 2 o’clock. The driver was literally one block from my house at 11:45 and I still don’t have my package and now it’s showing by 7 pm. So I’ve had to burn instead of a couple hours of sick time, a whole vacation day, because I have to sign for the package and this idiot was literally a block from my house...

On July 13, 2025, I visited UPS Store #2091 and was charged $2.95 for a “Work Order Computer Rental” fee — even though I never used a computer. The store received my pre-paid shipping label via email on their private terminal, confirmed my name, and printed the label from a public rental kiosk. I didn’t request that method, didn’t touch the machine, and wasn’t told it would result in a fee.

Everything I purchase online and is shipped through UPS I know it’s going to take 2 x longer than any other postal service provider. If I have to sign for the package I have to have it delivered to an ups pick because the delivery driver doesn’t want to actually follow delivery instructions and walk around back to knock. I've also ordered a gift for my nephew and both times ups refused to even pull into my sister’s driveway and attempt delivery. She lives in a trailer park so I can’t even get a gift from Amazon to my nephew without first having it shipped to me and then shipping it out to Fedex or USPS because UPS is absolutely worthless. They keep claiming the address is wrong but it’s the same address given to my sister by the state of Georgia. I called ups to confirm the address and corporate has no problem finding it but the lazy union protected drivers refuse to do their jobs and actually deliver the package.

UPS is clearly the worst of the major shippers. I have had repeated problems with them. All other major delivery services deliver reliably to my address in Germantown, MD. UPS is the only one who doesn't. Part of this is that they use big trucks more suitable for long haul cross country traffic while the other services use smaller trucks more suitable for residential delivery. UPS focuses on serving businesses, not individuals. This week a package for me was on their truck on Wednesday but they reported missed delivery.

Been waiting for a package to arrive for 3 days now. The tracking service sucks! It doesn't work. Keeps saying my package is in transit! I called customer service earlier today and they said my package was supposed to arrive today. It's been almost 8 hours and still no delivery!!!

I get three or four deliveries a week, usually small to medium parcels and the occasional large parcel. It seems like at least once a week I get the dreaded 'delay' and 'your parcel will be delivered the next business day' notification. It happens a lot of the time on Saturday and since there is no Sunday delivery I have to wait until Monday, so in essence it's a two day delay. It's like today (Saturday), I just got the notification at 3:00 pm and I've been waiting all day for a part to finish a rebuild job on my truck and now it's going to push my project back until next Saturday (I work all week and won't have time to work on my project again until next Saturday).

I recently went to a UPS STORE IN Hayden, ID to next day air my son’s wallet to him. Paid $57.88. That was Wed and it was to arrive by end of day Friday. Well it never got there and now it’s Saturday and he will get it supposedly Monday. He’s without ID, credit and debit cards. The help there were rude and uncaring. Needless to say I’ll never go back and will pass the word on!

Extremely disappointed with UPS. I had four packages shipped from the same location, all going to the same address—yet UPS inexplicably split them up and delivered them over the course of three days. This forced me to reschedule multiple installation appointments and disrupted my plans. There was no clear explanation, no accountability, and no option to consolidate or adjust delivery. I understand occasional delays, but this was avoidable and completely inefficient. If you rely on timely, consistent delivery for projects or professional needs, I’d strongly caution against using them if possible both personally and if your business uses them.

Today I was supposed to receive 3 packages from UPS. I watched the truck pass my house without delivering my package! I had medicine in **. Now I have to go buy some so I can get through!!! This keeps on happening! The UPS person doesn't like to come to this rural area so he only delivers when he is in the mood! I'm not happy about having to go without my medicine tonight because it's too late to go get what I need!

Gets worse and worse every time. Today I was having a small book delivered. UPS states "the receiver was not available for delivery". So my mailbox is completely accessible (and empty), my driveway is completely accessible, no animals, and I was home all day. Now, no one seems to know where the package is because "maybe it's not off the truck yet".

Zero stars. Very disappointed. I use to consider UPS better than its competitors. No longer the case. I overnighted a very important collector item that is very valuable. It was supposed to be here by 12:00pm. Of course it didn’t arrive. It’s evening time. Still no word. Tracking shows it’s still at the original store. The store says it’s not. I called the main UPS number and they said they have no way to find my package. What’s the point in tracking if you’re not going to use it? At least USPS can tell you where your package is at any time. UPS has no idea where my package is. This is not surprising after reading their reviews here. Ridiculous.

I ordered food 2 Air shipping, package was shipped on July 1, 2025 and was scheduled delivery July 3, 2025. I called them July 3 when the package was updated to be delivered on July 7, 2025. They said they would call me back and never did. Then the package was in KY, IN then in Grand Haven Michigan. Then it made it to St Joseph, MI. I called them on July 5, 2025 and they said it was on the truck waiting delivery for Monday July 7, 2025. I told them the food is no longer good and they said they were sorry and it was 100% their fault. I filed for a refund on July 7, when it arrived at my house that afternoon. Then called them again the next day and they said I needed to contact the company I ordered it from to file the claim on my behalf since the company paid them, I told them I paid the company for the shipping.

Delivered a large order to the wrong address with an unauthorized signature and had absolutely no interest in finding out where the driver left it or why it was signed for by someone other than myself. Refused to give any information after I filed a claim. No photos of the address were taken like they usually do. The whole thing seems pretty unprofessional and fishy. Will stick with FedEx whenever possible.

I dread when someone sends me a package via UPS. Every time it's the same scenario. They give me a date when it will be delivered. I check the tracking that day. Package has not even reached the distribution center. Even though they emailed me to say the package will be delivered today, it does not show up. The next day, I get a notice it will be delivered that day. Look at tracking info, still not even at distribution center. I get it, they are awful and cannot deliverer on time, but do you have to torture me by telling us it we be delivered today, for 4 days in a row! Btw, this happens every time, not once, not twice but every time. As a business owner, I will not use UPS for this reason. I care about my customers.

I'd like to thank the driver who delivered my package on the 4000 block of J Street in Philadelphia for his diligence and making sure I got my delivery not only on time but after the time frame that they gave me and coming back after he left the attempted delivery notice to ensure that I got my new phones from T-Mobile that required a signature. Later in the week I also bought a tablet and again the same driver's diligence made the delivery later to knowing that I will be home after the normal hour. Not often do people thank delivery drivers for the diligence and dedication to ensure I got my package. Whoever that driver is that delivers to the 4000 block of J Street THANK YOU FOR GOING OUT OF YOUR WAY. Robert M..👍🏾👍🏾

The UPS store at 119 West 72nd Street in Manhattan has hard working, courteous and professional employees who always go above and beyond for their customers and they deserve to be treated with dignity. Every time we go in to send packages something is broken affecting their working environment and care for the customers. Today it was sweltering hot when we went in to send a package, the employees said the AC should be fixed soon but it has been months. Please do better, we need to take care of each other in these times.

I purchased 2nd day air. On July 3rd I placed my order. It is now July 9th. Where is my order? They don’t know. I’m so pissed. Customer service just hangs up constantly. This isn’t the first time. Expect Ups to add 10 days to their silvery estimated time.

I’m heartbroken and outraged by my recent experience with UPS. Three packages shipped to me containing irreplaceable family artwork—keepsakes from my late aunt and uncle—were either destroyed without notice or marked as delivered when they weren’t. No photo proof, no signature, no call, no explanation. These weren’t just packages—they were personal, one-of-a-kind memories entrusted to UPS. I never denied delivery. I was never contacted about damage. Yet somehow, UPS took it upon themselves to discard my family’s belongings without my knowledge or consent. While the local UPS Store in Henderson, NV showed empathy, UPS corporate has been unresponsive and opaque. The emotional toll is immense, and the lack of accountability is unacceptable. Unless this is made right, I will never trust UPS again—and I’ll make sure others know the risks.

Worst experience ever! I would never use them. The customer service is treacherous filled with inept people. The delivery was rescheduled 3 times. My package was 2 weeks late!!!! NO APOLOGIES. NO REFUND.

I've had a really shitty experience with UPS. I ordered a phone and it was pushed back 3 days, then the day of my arrival they show up and just leave no communication, just left. Get online to check my order and it says it was damaged... I called customer service to complain about all the issues and told the rep to have the driver come back and drop it off. She said they couldn't then hung up. Now you're trying to deliver it while I'm out of state.. Yeah ... You seriously suck... And you guys never answer the phone.. DON'T USE UPS!!

I recently had 2 shipments I was scheduled to receive through UPS. Both packages were late by a week and so I reached out to their 1-888 number and was told they were really busy and would try to schedule drop off only after a week. I called again the next day and asked if I could pick up instead and then they are telling me that the packages are lost (stolen, I guess). I tried the website to open a claim and received an error. So I called them again and asked them if they could do it and the answer was no. They take no responsibility for lost/stolen items.

Two days late only to get a message saying delivery was attempted. As many people or here needing jobs and can read an address, my mailbox or their GPS.. this driver left a note and delayed my package being delivered another day. It's food for goodness sake. Incompetence infuriates me. Let someone who can do the job have the job. 3 days late and maybe the dummy will leave it because I can't be here to sign for it. I've been waiting 2 days already.

I was to receive my package in 2 days. Well on the 3rd day I had to go through hoops to finally get ahold of a live person. Was told they tried to deliver but didn't so they sent my package back to the sender then they tried to say my house looked vacant so I said, "Okay send it to another address." Still never got my package (my house did have a fire happen) but I was there waiting. Never showed up.

UPS SUCKS.... They used to be the best.... They can't deliver a package to save their life now.... Trying to talk to customer service is like trying to order food at McDonald's Drive thru. Their Non Existent customer Service SUCKS just as bad... It's a shame.... FedEx is just as bad now... When you don't pay enough... It all goes to Hell...

I must say UPS is the worst company ever. I ordered and paid for overnight service. As the driver is supposed to be in route two blocks away from delivery address suddenly the is address problem. When UPS delivers here daily. Cheating and stealing customers money to provide a fake service 🙄 If I ran my business as terrible as ups I would of been out of business in a week. Ups is the worst delivery service ever. ** is my email reach out

I have had 2 packages delayed that I PAID FOR to have delivered Next Day Air. BOTH packages were delayed. I contacted customer service to get a refund per their guarantee and they have FOUGHT through the whole process, REFUSED to give me a refund, and they LIED to me on the reason for delay. One of the packages was at a distribution center 10 minutes from my house AND THEY STILL MADE EXCUSES AS TO WHY THEY COULDNT DELIVER!!! I WILL USE FEDEX FROM NOW ON!!! WORTHLESS COMPANY, NO RESPECT!!

Try to go to the UPS store to ship a package straight at the UPS store. The guys behind the counter told me they could not generate a label or weigh the package. Go online to generate the label so I did. Filled out all the information. It gave me an error. Wouldn't tell me where the error was. I even had my friends do it and try it out for themselves just to show them it wasn't me.

The lazy driver did not even attempt to deliver the package. I was home all day then customer service, I was on the phone for 3 hours to get hold of a supervisor after to hang ups. I wish they go bankrupt and I wish Costco would stop delivering with them, very poor customer satisfaction after they lost my package.

My package was supposed to be delivered 7/8 by 5pm. I was never, not once notified that my package never left the facility. The app to track my package was also never updated. When I asked the associate I was speaking with when it was scheduled to leave Kentucky, he could not provide me with an answer. This is absolutely unacceptable and up there with the WORST customer experiences I've had.

I purchased two cases of wine from RASA Winery. The wine is shipped in styrofoam boxes with two ice packs to prevent the wine from being damaged by the heat. I have attached a picture of the container. It was a very hot day the wine was to be delivered. We received an email from UPS at 6:34 pm on June 2 (copy attached) that our wine was to be delivered between 12:30 and 3:30 pm on June 3. We adjusted our schedule to be at home to receive the wine. However, without any notification UPS sent another email (also attached) at 10:36 AM June 3 changing the delivery time to 9:45 AM to 1:45 PM June 3. How can that occur?

I ordered parts for a broken screen door from Anderson Windows. UPS missed its delivery window twice. And now they have a notice saying that there is no known delivery date!! I spoke with Anderson, and they said there is nothing that they can do at this time.

Delivery service is horrible! I was notified that a package was to be delivered between 12:45p and 3:45p. At 4:30p the time was changed to 7:00p. At 7:20p, the time was changed to 9:00p. It is now 10:00p and still no delivery. Unfortunately, I have to sign for the package so I was stuck waiting for a package all day. What's worse, they were in my neighborhood at least 4 times today. They truly SUCK at delivery services! No package today after waiting all day. If I could give zero stars, I would.

If I could give them a minus 0 I would. UPS had my package since July 3,2025 saying it was delivered and needed a required signature. Talk to the sender (T-Mobile) which started that I didn’t have to sign for the package also spoke to someone at UPS that started I didn’t have to sign anything the driver didn’t feel safe to leave it. Here it is July 7 and I’m still waiting for my package that was supposed to be delivered by 6pm est.

I placed an 2 separate online orders from the same company that guaranteed my delivery by July 6, 1025. I received one package, while the other never arrived in time for my vacation 2 days away. When I checked the tracking, it showed I would receive my package a day early. Here it is the day before and no package. UPS website shows now that I will receive it on the 7th. Does me no good since I will be leaving early that morning. Saying all this to voice my frustration over not getting my package as scheduled.

UPS has been cutting costs and drivers, either that or they’re so horribly mismanaged that not updating tracking for 5 days is “acceptable”. Need a delivery estimate? Too bad, you’ll get your package when they feel like it, and you’ll do it with a smile as they toss your package into the street. Going to the website? Prepare to get zero information. Talking to their “assistant”? It’s just a set of preprogrammed responses and no useful information will be shared. UPS used to be better than FedEx and USPS, but now they’re about on par with DHL in the US.

UPS lost my high-value package worth over $2,000 — no responsibility taken. This wasn’t a small envelope — it was a very large box, and it was lost when it was already near my house. The package had all my personal clothes and business inventory. UPS admitted they lost it but just told me to contact the shipper. Both UPS and the shipper are blaming each other, and I’m left with nothing. For such a big, high-value package, this is beyond unacceptable. I saw all the bad reviews after this happened — now I understand why. Never using UPS again.

UPS has lied about making a delivery. I had two dates and they showed up on neither date. They pushed the day and time on each delivery and never showed up. I don't know if I should cancel. Now I don't know if I should ever use their service again. I have a third delivery date.

UPS delivery services have gone downhill recently. About 40% of my orders have been marked "delayed". Most of the shipments delayed go through Aurora, CO. I used to be able to count on UPS deliveries, but have resorted to having packages delivered to an alternate site which is an added expense.

I ordered an AC. The UPS guy press my doorbell, I let him in. Realizing he wasn't coming up I go downstairs. When I get downstairs to the lobby not even 5 seconds, there is no box. But yet he took a pic of it being delivered. What was there instead was a small package for another Tennant at the same spot mine was when he took the pic. 2 hours later, that same small package was there. Loaction: UPS at MASPETH QUEENS. July 5th so-called delivery. Signature was required for this box.

Delivery drivers make no attempt to actually get in contact when they're delivering your parcel. I live in apartment complex and they didn't even bother to come through the front door. Left a note that they'll try again in two days after making no attempt to contact me. I could've been downstairs in thirty seconds but no. I saw that they tried to deliver not two minutes after they posted it and I ran downstairs to see if they were still around. No luck. This is not the only time I've had these issues with UPS. Will not recommend and will not ever use again.

Had live delivery and every thing slashed. If that's how they handle a live delivery I'm done with them. They deserve a 0 stars. They are worse than the post office and FedEx is just as bad. I will never use them again.

My package is still sitting in the Baraboo location. It's been TWO days!!!! This is ridiculous. Before I order anything else, I will make sure that it doesn't go through UPS. You have lost all of my respect and trust!!!! NEVER AGAIN!!!!

UPS Cover-Up. My husband paid over $50.00 to UPS to ship a package from NJ to SF. The UPS driver failed to deliver the package at least 2x, even though I was at the delivery address at the times of these failed delivery attempts. The UPS dispatcher at the SF warehouse/distribution center refused to disclose whether this driver tried to ring the buzzer at this apartment building. She was unprofessional/rude when I asked follow-up questions to better understand the situation. One UPS customer service agent would/could not tell me why the UPS driver could not contact me the (at least) 2x they tried to deliver my package.

Package will be ripped open and your shoe box will be ruined as some of these delivery drivers tend to steal. Happened to me today. Company claims that they're responsible once the product reach the courier. This is the worst delivery service.

I would give UPS zero stars if I could. On the UPS website, the company says they provide secure shredding services. You make an appointment, you pay the fee, and you are supposed to be able to put the documents in a secured locker yourself, and the documents are shredded by a third party which specializes in secure document destruction. Instead I got to the store, the associate ** took my money, and then said he'd take care of it later, he was too busy. I said, no, I'm not leaving my sensitive documents in a store with strangers. Duh. The whole reason I am shredding the documents are for security. He proceeded to give me a guilt trip that other people were waiting in line. I reminded him I had made a 30 minute appointment, precisely for them to take care of my shredding.

They broke two METAL candelabras, shipped separately. I filed claims weeks ago. Heard nothing back. I called several times and got no help at all, a runaround, excuses and lies. Seems the people on the phone lines are just there to divert you. Then you hang up, no results, no resolves. The last guy tells me one claim was approved but later sent me an email saying I need more information. Information I already sent. The email did not connect me to anything. When I go online there's zero claims listed. Such BS. I have not used them since.

Was told my medication that I had to sign for between 4 and 8 pm. They arrived at 2 pm and I missed my very important delivery. Outrageous! Talked to customer service and was told I would still get my medication. NO DELIVERY FOR YOU! I WAS TOLD, "SORRY. SOMETIME TOMORROW." NOW HAVE TO TAKE A DAY OFF FROM WORK. BS.

What an unprofessional service. Can’t set times for package, they want a signature but give Me a totally wrong time for the package to arrive. Says between 4:45 -7 and they attempt delivery at 12:00 TWICE! What a joke.

This is beyond ridiculous. I spent extra money for upgrade Shipment just to have it one day sooner. It’s not right to pay extra just for a day earlier which I didn’t pay for. I am requesting complimentary overnight shipment ASAP!!!

Package delivered to a different address per UPS support (that took 30 minutes out of my workday). Forced me spend additional time and $200 to get an urgently need replacement. If I could give no stars, I would. Hope that driver enjoys my item! Support was RUDE!

Paid $20+ for 2nd day Air shipping A.M. Package has been stuck for days elsewhere in Louisville. Didn't even give me an update that it is delayed until on the day it is supposed to arrive that it is delayed and finally departed the facility. Amazon, USPS is arguably better and more efficient especially when you pay more for faster shipping.

Not one shipment arrived as advertised! Paying express rates I was told that the dates are “intended”! Handing shipments off to USPS makes it even worse. The service cannot be recommended when you depend on specific dates.

UPS used to be great. Now they are greedy and I hope I am alive to see them file bankruptcy and go away.

If I could leave less, I would. UPS does NOT care. They dump packages by the road, by the mailbox, anywhere they wish. Union has ruined a good company because nothing can be done to these drivers that don't care. I have had a business for 58 years, in my home, deliveries from FedEx, UPS, USPS and UPS is by far the worst. Dumped my package at the end of a 300 ft driveway, took a picture then said it was delivered. I have been waiting on this package for a few days. Customer Service asked if there was room to turn around, yes! Others have managed, but not this person. Half wrapped in plastic, the cardboard boxes would have been destroyed from the rain that came later that evening. Customer Service says "we will talk to the driver". Driver doesn't care! They are holding us hostage

I paid to have my delivery scheduled for a two-hour window and they delivered an hour early, so I missed my delivery. I called and after messing around with the automated system, I finally got a real person, and they not only were able to help me they did it with a smile even with me in a not so good mood. They were able to get the driver to come back and re-deliver my package the same day. This was such a relief as I took half a day off to be here to sign for my package as I could not auto sign online. I just want to say thank you to the person on the phone and the delivery driver for coming back to my house. You guys are awesome. Thanks.

As always UPS says they tried to deliver a package but nobody was home to sign. After years of this b.s. I always purposely sit by the door to prove they never come to my door and sure enough while I’m sitting and waiting for my package I get an email saying they tried deliver. This happens literally every time UPS is involved. I wish I could control why company delivers my package because if I had my way I would never use UPS. They do not give a shit about residential deliveries. Super pissed…

My package arrived with half of the products missing. I started a claim on June11. This has been the worst ever experience with filing a claim. First, no one responds for 2 weeks. When I call rep tells me that they called - never left a message. Now, I am finally interacting and they are asking me for pictures. How can I provide pictures of items that were removed from my package. I was told that my claim was approved, but still not payment. Now on the phone and the agent is telling me when I submit the documentation I will be reimbursed. I asked what more do you want, she put me on hold and I'm left hanging. My next email is going to the BBB. UPS collects my Insurance money every time I ship a package and now I have to jump through all these hoops before they can reimburse me. Sorry, I'm using Fedex from now on.

I ordered a product through a distributor which shipped the product UPS from the manufacturer to my location. UPS lost the package. The distributor filed a claim and UPS initiated an "investigation". This process took several days which finally ended in a claim. The manufacturer re-shipped the product and UPS lost the package again! I still haven't received the parts I ordered and my equipment has been down for over a month now. UPS tracking, support, customer service is absolutely terrible and useless. I will never use UPS again!

I have never and I mean never had a package delivered in the last year in time. I mean UPS says today and three days later they deliver to an ups store. Ups you should be embarrassed! FedEx is by far better even USPS. Oh My God.

Timely package arrivals? Are you brain-dead? I've had to use this utter trash many times at 10 addresses in 7 different states, and I have NEVER had a package delivered to me on time. I have never sent a package via this garbage company that shouldn't exist without said package being lost, being sent back or being forced to try, in vain, to talk to their mindless customer service drones in order to fix a problem that they, of course, created. I hope that this company fails, and I hope that the current CEO never works again, but we live in a brain-dead dystopia where the CEO of a company as poor as UPS receives an 8 FIGURE SALARY regardless. There seriously isn't a way to truly describe how much I hate this company, but that will have to do.

Is it really so hard to deliver a package to a front door I mean, it's what I actually pay them to do. So why is it that keep delivering it to 2 and 3 houses away from me? I seriously have no idea The address is on the front of my house in 8 inch Letters across the front of my house. It is in black letters on white background. On my driveway, how freaking difficult is it really is? What I'd like to know. People say crap about USPS, they are nowhere near as FREAKIN flagrantly Stupid as UPS DELIVERY DRIVERS. SERIOUSLY THE WORST!

My overnight letter has not been moved in 2 days. They sure collected their $80 for one letter. Been on hold for over one hour to get answers. Still sitting waiting on the phone and no response from a human. Horrible. Pleaseeee do not use UPS.

A package was supposed to be delivered to my address. The driver was at the address and just needed to turn left at the corner and the address is to the his left. Now there is supposed to be an issue with my address; it is not. I track the package. It doesn’t say it is out for delivery, but says that a delivery date will be given soon. I opt to pay 5 dollars to have it held at a location nearest my address. Nearest my address is a CVS. Fortunately for me a UPS truck was sitting in front of the CVS. Otherwise I would have thought I was being punked.

Absolutely the worst..only stay in business because we gave no choice…. CSRs don't speak English.. they hook to buy their prime membership - which inside and it didn't work . .. I put a hold package on - and they still delivered.. got stolen.. tried to file a claim- website down..

UPS is the worse shipper and nothing but a scam. I live in Ohio. I ordered something yesterday evening ET from Texas. I received a text message today at 4:50 ET stating that delivery was attempted today but the package could not be delivered today because no one was home to sign for the delivery. The damn package was not even received by UPS until this morning IN TEXAS per the site's routing information so it could not possibly have reached Ohio by afternoon of the same day. It gets better because in order to change delivery site or day I had to pay an extra $5.99 or $9.99 respectively. UPS "services" are nothing but a scam to suck more money from the public. I would give the company a rating of -10 if the scale allowed me.

I can't believe anyone was able to give anything above a 1 star review. It has been an absolute fiasco trying to get a package delivered to my house. They're supposed to customer service is worthless. Got nothing but a runaround every time I called in. Never did receive my package. Told me they were sending it back to the deliver. Not sure if I'll ever see that package.

Have never had a good experience with them. They are truly incompetent at their tracking and delivery system. They have a customer service delivery depot in my area to pick up packages, but you are not supposed to pick up packages there. HUH? In one instance the UPS store moved 2 blocks from their old location (even though the old location was listed on the website). Believe it or not, instead of delivering it to the new location, they shipped it back to the sender, over 1,000 miles away. I have relatives who work at UPS and they told me they were not surprise, that a lot of their employees are simply lazy and incompetent.

UPS ruined my entire day. I’ve been on phone on and off for over 4 hours. Their Brokerage billing department kept me on hold for over 2 hours, never answered. They have passed me along to different departments all day. No US company should treat customers with such a lack of professionalism. I skipped my lunch hour to call them. They are horrible.

Absolutely garbage. They leave a note when they missed our delivery. Send a BS address on the note. No one knows where the package is or if it will be at this facility or when the facility doesn't know when they'll come. They can't tell you when they will try again so you can ADJUST YOUR OWN PERSONAL DAY to make up for their incompetent and then the next day they just leave a black note with even less information. Damn to hell anyone who actually thinks this company needs to stay alive.

All I can say is I don't understand how this company who also keep in mind pays their employees 40+ an hour can not follow a GPS along with be able to read an address sign on a house. Over the past 3 months I have a had multiple packages not be delivered to my house and every time I tell the driver the next time I see him he just blows me off. Worse delivery company ever.

Worst delivery service. They lie and force to pay extra. Totally unreliable and useless. Please avoid this delivery service. I have had the worst experience with this company when I was waiting for important medicines for my family member.

I am beyond furious. I left clear, printed instructions on all six boxes stating: "If not home, leave with neighbors." Guess what the geniuses at UPS did? Absolutely nothing even close to that. Instead, they attempted delivery multiple times to the wrong address, completely ignoring the boxes AND the delivery notice. I was out of town, so I took the time to leave everything labeled properly, thinking that was enough. Apparently, reading a single line is too much to ask. Six boxes, multiple delivery attempts, and not one driver had the basic sense or courtesy to read or follow simple instructions. I now have delayed packages, wasted time, and a massive headache thanks to their incompetence. This isn’t just poor service – it’s outright stupidity. UPS: train your drivers or just admit you can’t handle basic logistics.

I’m waiting at home for my scheduled delivery between 9:15-11:15. I see on the tracking status that it will be delivered today. I wait patiently only to receive an email update 8 hours later that “the receiving business was closed and delivery has been rescheduled for the next business day” which is Monday morning! This is a total lie. The address is my home not a business and we were there all day. In fact UPS delivered another package to me that same day. I don’t appreciate dishonest people. If they don’t want to deliver a package on time then go find another job.

My job sent my uniform through UPS. Anytime I order anything when I see that it has to be ups I don’t order it. Ups is the worst. They attempted to deliver yesterday left the sticker. I was home all day today. They claim they try again but now all sudden it’s no sticker on the door. I’m trying understand how did they attempt to deliver. I have security in my lobby. I have a mail room. If you leave it in the locker I have to sign for the locker to open. That’s still my signature if they package require that. Then I call customer service and they hang up to transfer me to do a survey smh. Then the icing on the cake charge me 8$ to have it ship to a access point. Ups is so ** it’s a shame. I never had this problem with anything else. I live in a nice building. Packages don’t even come to the door. It’s a package room for a reason. Just **.

UPS is so horrible they charge sender then don't knock and try and charge you to bring back next day and you left waiting for your package. And you call and all you get is a recoding that screw you over.. Cause they don't care.. Like I hate their customer service and the service and they are scammers.

What in the past was a great company has gone to one of the worst companies in the world. Between what they lose, their very high rates, fraudulent charges, their inability to resolve problems and the worst customer service; they can't get much worse! Avoid if all possible, it will save you many headaches.

Driver left my package 150' from my front door on a equipment trailer behind the rear tire on the side of my property. I was home and did not even see the driver. My dogs did not even see or hear the driver which go nuts every time someone stops at the house. It rained that very same day and package got very wet because I was messaged to give it 24 hours by eBay. Which did not assume any responsibility because it was marked as delivered. Tracking number **

I've had another terrible experience with a UPS delivery. Once again the delivery window was changed last minute and when I wasn't home to receive delivery the driver dropped my package at a UPS store for me to pick up rather than make a second delivery attempt. Now they can't find my package.

Bought an item from the US for 27.50$. UPS tacked on a brokerage fee of 150$ to C.O.D. I refused to pay and did some research; and found you can go to the CBSA and clear the package yourself. I called to get the necessary forms 3 times. Each time, they said they were escalating the case and they would call me back. They never did. On the fourth time they gave me the necessary forms, and said I had to clear the package in 2 days or they would send it back. I went to the CBSA the next day, and cleared my package for 4.89$!!! I sent in the forms that evening. I was happy after chasing them for 3 weeks I would receive my package.

Package got stolen off porch. Call them, said to make a police report and I did that. Then call the callback number multiple days in a row for it to hang up then called customer service for them to tell me someone will call me around noon the next day and it’s been over a week with no call.

Staff was helpful at time of shipment. However, once I paid $25 to get a package there in two days to my son for travel on the third day, it all fell apart. I requested signature so my son would be alerted when package arrived. They didn’t call him and left a dreaded sticker on door. Son drove to UPS and was told by a rude clerk he could pick it up next day. Problem is he needed it today which is why I spent $25 to get it to him today! Great customer service in Asheville from Joshua. Awful experience in Bloomington, Illinois. Shame on you, UPS. I’d love to get a refund.

I got screwed I believe from Petaluma, CA UPS on McDowell. I shipped a $400 watch to Canada for $79. I asked would there be extra charges or issues and they said not. Then package was not delivered and held at customs and she had to pay $300 to release it. Because of ups I lost $300.

Customer service was terrible. Delayed my package when I'm going Out of town and Won't ship it to UPS facility instead. When this is not my fault that they delayed the package. I'm just adding characters now because this is a joke.

Every time I have an important part ordered (that takes 8 weeks to manufacture) UPS loses my package. It makes almost all the way to my house then they lose it. EVERY TIME. I'M TRUELY DISGUSTED WITH UPS. How do you lose a package with in a few miles from my home? Negative 10 stars.

I have had two failed attempts (attempt is doing some VERY heavy lifting) to have a package delivered, first person did not read the "Doorbell Broken please knock sign" and walked away while people were home. The second person apparently came two minutes after I had just gotten home and 30 minutes before the Tracking number said he'd be there (which would have been great if he had done his job.), also could not read the please knock sign and I got him on my Ring camera walking away without even attempting to knock either, and only waiting 5 seconds. Everyone was home in the room just on the other side of that door, if he would have put in the small effort to raise his hand, and KNOCK, we would have answered and quickly. This is brazen laziness.

Horrible service. Always delays due to mechanical failure excuse. I live 60 miles from Winnipeg and my parcel has been in Winnipeg for 7 days. I could have walked there and back by that time. Maybe go back to Pony Express.

I have ordered from Amazon several times and when they use UPS as a carrier the packages get lost in transit, damaged, or delayed. 3 packages were lost outright in Earth City MO, 2 had been damaged so bad the boxes were punctured or torn, and now this last package has been delayed in transit. The latest package left Amazon June 8th and was supposed to delivered by June 13th.

I'd give 0 stars if I could. First they try to scam you with their exorbitant brokerage fees. When I told them I'd clear my package myself (for a fraction of the price), they demanded that I send them the paperwork within 2 business days. I held up my end of the bargain. Did they? No. After sending them the required documents to clear my package, I've been waiting for over a month (26 business days and counting!) with not even a call or email to let me know what's happening. It's almost as if they don't give a damn... My package has just been sitting in their warehouse. I called their customer service twice in that time and was told it would be delivered within 24-48 hours. Stonewalled, in other words. How on earth is this company still in business? I'll be avoiding them at all costs in the future.

Within 3 days of shipping, and the package hadn't even left my state, UPS lost my package containing a homemade queen-size quilt I had designed for my son that took me a year and a half to complete. After a too short claim investigation, UPS was quick to issue me a small check that could never reimburse me for the true value of this sentimental priceless gift. I could not get the help I needed to locate my lost package. When I called toll-free numbers for help I had to talk with foreigners I could barely understand and who could offer me no help. No one cared enough to help me. I was continually referred to someone else who was no help either. I just kept getting the run-around. I am very dissatisfied with the incompetent, untrustworthy, uncaring, poor shipping service of UPS. Wish I could have given them a zero star rating. Never again, UPS! Your customer service is extremely poor. You don't have company integrity.

UPS told us our package would arrive between 9 am & 12 pm. At 11 am, an email said they tried to deliver, but nobody was home. My wife took the day off and waited at home for them. Nobody ever came to our door. I reached out to them and was informed that they would deliver it the next day. I said, "No; we were not going to take another day off of work." They then said, "Ok, it’ll be delivered between 3 pm & 7 pm." 7 pm came and went, no delivery. I called again and they said we’d get it by the end of the day. (By 10 pm). I asked if we could pick it up at the service center and they said they don’t allow customers to go there. Finally package arrived at 9pm… Very poor customer service and dishonesty was terrible.

Kudos to the driver that was in Port St Lucie, FL June 16, that returned back to my home to deliver the missing item. I was surprised that I only received one of two of the same product. He said it slipped out of the packaging and was rolling around his truck. I appreciate his extra effort to get it delivered to me!

Absolutely horrendous, I wish I can give them a negative 10 star, I paid 250 euros while in Spain to ship to Florida, the 2 boxes were trashed and a surround sound that has special meaning in my life was busted, I submitted a complaint and they wanted to see the boxes that I had thrown away so they are not doing anything about it, they are irresponsible and find ways to not be held accountable, don't ever use UPS people, you will regret it. And for some reason I tried to upload pictures on this review and is telling me an error occurred. What a coincidence.

Worst customer service. There is full page laminated sign on the ground at my front door that says put all packages in the the outdoor closet to the right an an arrow pointing to it. Getting to a customer service rep with an Ai chat bot that can't understand English. When I say get me a human being as the ai chat bot has not understood "package not delivered correctly" 5 times. Then they are closed on the week end. All deliveries from now on will will be from anyone but UPS!!!! I will not accept UPS as a shipper.

I was just told by their customer service that my package was delayed due to ice on the runway on June 14th in Texas!!! It’s in the 90’s and a low of 76 at night!!! Is that the best lie they can come up with? I would feel more confident in a company that is honest. To straight lie to people and stick to it when questioned is discussing! Tracking# **.

My package took a week and 5 days to get to me after it arrived at UPS. Because they couldn’t find what facility it was at. I kept calling but no one will give me an answer where my package was. It was a horrible experience.

Terribly bad service. I found a note on my door written in marker on a UPS tag to call the delivery driver. I called repeatedly and he didn't answer. I eventually went on the website to pick the package up at the drop-off center in my town. I waited a few days and went to the drop off center and they couldn't locate the package and said it was in transit but couldn't say where. I kept calling the delivery driver's number and a couple days later he finally called me back. He said, "I don't know what to tell you, man." I called national customer service and was treated very rudely for not being able to understand the guy's broken English. I refuse to ever deal with them again, so I'm sending the package back just because the vendor chose UPS.

Utterly useless now. Every time a parcel is shipped to me by these clowns, my heart sinks. It either doesn't arrive on time, it's damaged, or never turns up at all. The usual 'story' is that they knocked the door by no-one answered. Well, as I work from home, am not deaf, and have a video doorbell, Those lies don't work. The truth is, their "management" have cut so many jobs, they can't deliver even a basic level of service. I will actively go out of my way to avoid sellers who use UPS and I NEVER use them myself. Do yourself a favor - stay well clear.

UPS is charging a $25 fee to write them a check. UPS is now requiring me to pay by ACH or credit card. But when we first went to set-up the credit card payment UPS's system would not accept credit cards. We were told to pay one more by check and given a case ** and was told if we had problems to give them the case number. I just spoke to my UPS Rep. Lindsey ** & was told there was nothing she could do about the check fees. The last few months I have spent more time on the phone disputing charges than I care to mention. I have doing business with UPS for over 25 years. I will not be using UPS in the future.

I have been trying to track an overnight package I was to receive and forwhich I have a tracking number for over 24 hrs. The app does not work, the tracking number gives inaccurate information, the chat and phone customer support gives completely erroneous info or just lies about the package status. There is supposedly an enhanced service which should work like Amazon, showing the exact location in transit, so I tried that but it does not work. The service to give directions where to leave a package at your home or with a neighbor does not work, I was told a note was left on my door but it was not. I have no idea where this is or when it will arrive. I have ZERO trust in UPS. I will never use UPS to send a package. Not ever.

If I could rate UPS customer service as less than one star, I would. I have spent months attempting to reach a representative to help me with a lost claims package at this point. My package was scanned once but disappeared after it was scanned and has never been delivered. I even escalated through the Better Business Bureau only to be told that I had to wait for the shipper to finish filing their claim by their corporate relations department. They didn't even read the documentation I sent over, or they would have realized that I am the shipper. Their website doesn't work and their customer service agents don't even speak English. I don't understand how or why this company is still in business.

I have never been more frustrated with a delivery company than I am today with UPS. I had a package delivery scheduled today for work and when I checked the website it said to be delivered at 12 PM, there was no text or email to advise of an earlier delivery time. They came to my home at 1027 AM instead of 12 PM. I have cried as I am very livid as the missed delivery notice on the door said that I can pick up my package at the UPS store near my home. I get to the store only to be advised that they won't have my package until tomorrow which was not on the missed delivery notice, so the store associate advised me to call customer service. Boy did that infuriate me more as the rep mispronounced my name several times then added insult to injury that the driver couldn't reattempt delivery to my home as I stressed how this package is affecting my work, and I need to get the package today.

If you have a business I do not recommend using UPS! They charged us over $3,000. If your package size exceeds 165 inches for length and girth (length + 2 x width + 2 x height) you are billed the Over Maximum Size of $1325.00 in addition to the Large Package Surcharge of $250.00. For this shipment the length plus girth was 81 + 2 x 44 + 2 x 24 which equals 217 inches. Basically, a shipment of this size should not go through the UPS package system. It is more suited for LTL. When measuring the box, we made sure to check it over and over and then they GUESSED on the weight. They moved it from 20lbs to 440lbs!! There is some BS going on at UPS. They never communicated with us about the box. It was completely inexcusable!

Delivery of medical supplies to handicapped customer. No estimated time of delivery, so tag left on door (with no estimate of time for next effort other than next delivery day). Tag leads to website which gives alternative for recipient to direct item to pickup location, but that effort led to final page stating “having trouble loading page”. Unable to switch to a pickup.

I shipped a handmade quilt to my niece. She had given me the wrong address. Spencer **, from the Falls of Neuse Road, Raleigh NC, USA Store changed the address, called me with updates several times after that address too was faulty. Put in a claim for the item. After many phone calls and a month of back and forth, he traced the package and had it shipped back to me so I could resend to my niece with correct address. A handmade quilt is an unique gift that couldn't be easily replaced due to the materials, time and effort spent on creating it. And, thanks to Spencer **, I don't have to! He was wonderful. Kept me informed of every delivery attempt, change needed or action required. He definitely went above and beyond with customer service and satisfaction for UPS.

My package should have arrived on 06/04/2025 by 7:30 pm. A sender missed an apartment number, and UPS didn't even try to call, text or email me to figure out a missing info. Insted of this, immediately - in 20 minutes, at 7:58 pm they shipped my package with very impotant urgent stuff back to Europe!!! They didn't even give me a chance to receive my package! They don't think, don't feel, and literally don't care. I will never ever use your servises anymore!

A package sent on 5/21/25 has never arrived. I have spoken to 7 different people at 800-742-5877. An investigation was opened by a UPS employee on my behalf. Today, I am told that the investigation is closed due to it being on the wrong form -- which was done by a UPS employee. I was charged for the shipment which UPS cannot find. I have spent hours on this issue with no resolution. Customer service is outsourced to India. I would never recommend UPS.

Ultimate Pathetic Service -UPS Negligently lost a $1000 package. Did not bother to tell me. They "looked for a couple days" then closed the case and were done. I tried to file a claim, I was not the shipper because I dropped off and don't have a UPS account. They blame the shipping location. They don't care to find it after 2 months. they won't refund the shipping charge, they won't replace or reimburse for the negligently lost package. Big business makes 100% of the decisions to screw hard working Americans. Ultimate Pathetic Service-UPS.

This has to be the absolute WORST delivery service known to man! Using the email, phone or chat to resolve an issue is pointless.... I actually spoke with a rep and was told that my international package is delayed because it requires a form to clear customs and I... "YES," I said. He said I, need to contact the company about the documents!

UPS is losing their credibility on delivering packages. An order was made with Ebay and the seller used UPS as the delivery service. After checking the tracking number, UPS stated the package was refused delivery. After filing a complaint with UPS, I asked customer service if the package required a signature in which customer service stated it did not require a signature.

I recently ordered two items that were shipped by UPS – one from Home Depot and one from Amazon. I was in the process of closing on a house so I intentionally selected the delivery date for after the closing date (the next Monday). The deliveries were scheduled for the following Friday for the Amazon order and the following Saturday for the Home Depot order. On Monday, I got a notification from Home Depot that my order was being delivered early – the day after the notification. I called Home Depot and was referred to UPS but, because they were already closed (I found this out after being on hold for 37 minutes), I had to wait until the morning of the new delivery date to call them. I was told that I would have to pay an $11.99/per box (4 boxes total) “rescheduling” fee. I pointed out that I was not re-scheduling; I was only moving it back to my original delivery date. It didn’t matter. I had to pay $48 to “re-schedule” my delivery.

Worst delivery service. They should go out of business. Been dealing with customer service who can't even speak English over a damn pair of boots that a driver will not leave. It's going on day 4 and still dealing with customer service... This is ridiculous. While I am writing this I am also on text chat with customer service.

I just want to say that I can't believe how UPS has declined over the years. My deliveries are always late and damaged. Now I am waiting on a very large mirror that has shown zero activity in 4 days! It is only 2 hours away in Lexington, Ky, yet no scanning or information is to be found. Very frustrated. USPS has actually been more reliable in all areas compared to UPS. I'd never recommend using them.

Called the 1-800 # and received zero help concerning medical supplies being consistently delivered to the wrong address right across the street from the correct one and they did nothing absolutely nothing to correct this problem. (If you can get an operator at all) This driver refuses to get out of the truck, walk across the street to the correct address. Instead he stops in the road, drops it off at a homeless shelter and takes off and UPS ground did nothing to address this AT ALL. Don't ever use ups ground for anything important... EVER.

I had a 3 part shipment from Home Depot of a shed that was getting delivered when I had to be working too far away to be here. I have already had a theft happen when things were left at the side of my house. I tried contacting Home Depot to update the delivery and was told to get with UPS. I then contacted UPS customer service and was told she couldn't help, that I had to go online to update any delivery information. I did just that and requested that the 12 boxes be placed at the Back of my house. I came home to an Array of boxes at the side that pretty much was saying Steal Me. I am beside myself right now at the total neglect and imbecile actions and now have to wake up neighbors to get all of these extremely heavy boxes moved moved and I'm in my 60s!!

Impossible to get any information. Package was supposed to arrive between 9 and 11. No package, no update and no way to reach a live person. How can a business force you to keep going back to their website which has wrong information.

When you call customer service (which tends to read off scripts far too much), they literally don't have the capability in their system to look up the address of their own dropoff locations. Insane response from customer service for a company that SHIPS PACKAGES.

UPS was once the standard for reliable shipping and now it’s pretty much a guarantee that your package is going to be delayed. When that happens there’s nothing you can do. UPS doesn’t care. You’re at their mercy. Buyer beware! Go with FedEx.

Placed an order on 5/9/25 and paid for 3 day select, received on 5/14 after being lied to by customer service. Also neglected to inform me that no refund after 15days .... I called 1 day after, I paid for service not received nor refunded aka ripoff, never again will any of our household use UPS.

Unbelievable. I received a shipment in December. I have the tracking number. Requested a copy of the customs invoice UPS INVOICE, because the box came without it. They told me they cannot send it by email, only mail. Never got it. To be fair to them, maybe it got lost because of the strike. Called them again and send an email. Again did not get it. Requested it yesterday again by email. Got only a copy of the supplier invoice, not the UPS INVOICE. Called and again they are telling me they can only send it by mail. Canada post is going into strike again. Am I going to get it???? We are in 2025 and their system is so bad that they cannot locate their own invoice by tracking number and email it to me? I need to have back up for the government if I ever get audited, but I cannot get. Just unbelievable. I am switching all my business to FEDEX

UPS broke an item that is not replaceable. Does not care. Try to avoid them if you are shipping something fragile. Ask the seller if they will use another carrier. Customer service will waste your time, not one honest person works there.

NEVER EVER ship to Mexico. All information was provided to UPS twice. Once at initial shipping office and once to UPS customer service.. I was later told that I had requested for Package to be returned to sender (lie).. Package was returned due to missing information. Now I won't be reimbursed due to their ineptness.. Lie was that I requested a return. Lost 125.00 dollars. Notice of disclaimer below... this is not an opinion, but a fact...

My package was held because they said the address wasn’t correct. Amazon delivered to the same address. No one contacted me to tell me. I finally called and got an answer. Very poor customer service, communication, and delivery service.

I run a business from my home. I always try to use FedEx, but sometimes packages come ups. I always pay for 2nd day air and they never arrive on time. I'll even call and ask them to drop off at a UPS store for pickup and they refuse.

The UPS Store closed near us. Then the UPS depot quit taking packages. The drop boxes are so small you have to drive to another town to use the UPS Store if you have anything larger than a small pair of shoes. Then today the driver picks up a package and leaves the back of the sticker on my steps. Do they care at all? D+ is their new norm?

UPS does not sends correct pickup information. Correct information does not appear online in my UPS account. UPS website is very poor, not providing daily updated pickup, tracking, and delivery information. On 5-24-25, Amazon created a UPS Amazon-product-return pickup for me. Amazon gave me a UPS tracking number for this pickup, and Amazon said the package would be picked up 5-26-25 by UPS . It was not. On 5-27-25, when I tried to get the correct pickup time on UPS website, it had no information. When I phoned UPS, I had to call 3 different people, 3 different times, to try to get pickup information. I was connected first to 2 different people in India. Next I was was connected to a person in Egypt.

I’ve never had an issue receiving packages from UPS until now. The representative from Nike forgot to include my apartment number on the package, but normally, when this happens, UPS looks up my address and adds it. Unfortunately, I have had to go through multiple contacts trying to resolve this with both UPS and Nike. Nike advised me to call UPS to change the address, while UPS told me that I needed to contact Nike for them to input my information into their system.

Many delayed packages, not delivered to correct address. Many of my packages were ruined by them. Lost to our business. We recently got 10 packages that were lost, late delivered which affected the quality of product.

I will never use UPS again. Took a letter & Cashier Check to send. Charged $65 to have it there by noon the next day. Showed it was picked up & scanned. Then showed delivery by 10:30 a.m. Next morning, showed delayed, never left the city. Went online, worked the useless AI. Input my number for a live agent to call back. They informed me it was lost. Go back to store for assistance. Store informed it was lost, either wait or go online to file a claim. Waited a day, then the tracking #, won’t come up. **. Filed a claim, asked to have it returned if found.

I am so frustrated with UPS as this is not the first time this has happened. Medication that needs to be refrigerated is sent to me overnight. First they sit a problem with a trailer and delivery will be delayed one day. Next day, the package is in my home town and then they turn it around and send it back to where it came from. 5 hours ago receive an update that they had a sortation problem and my package has been rerouted. Still no update on when I can expect the package. Can't seem to get a live human on the phone. As I said before this isn't the first time!

If you have a choice for your company to ship UPS or any other service, I would highly suggest not using UPS any longer. Every order that I have placed as a consumer who uses UPS for their delivery service has arrived to me very late or damaged. I’ve been waiting for a one to two day shipment and I’m on day five now. Each day they say it’s coming, but yet on their update it doesn’t even show that it’s at my local station and then it gets delayed again by another day. I’m going to be refusing the shipment from the company that sent it to me because it was something I needed very urgently for an injury and had to buy it locally. UPS has something major going wrong in their distribution centers. They are either understaffed or overworked or have poor management for the package delivery procedure.

I sent 2 pkgs to Canada and had bought extra insurance cuz the pkgs were quite valuable. Pkgs arrived on time but items inside were broken. Tried many times to file a claim but could never get it finished cuz it kept booting me off and is have to start over again. Never did it get finished!!! So I finally called and did acoustic get to talk to a live soul!!! I was on the phone for an hour with no resolution. The 2nd person told me that since I brought it to a place for them to print and put label on that they were the shipper and they had to file claim!!! That doesn't make any sense to me, because all they did was put a label on it for me. And send out. Stupid if you ask me. I guess I will be using FedEx or Speedy from now on!!!! UPS only wants your money. Customer service was horrible too!!! Can't do negative stars!!!

UPS has gotten really bad. They do not deliver on time and customer service is a nightmare. I had a package come all the way from China in two days and then it got to the US and just stopped. Finally got it after it sat for 3 days. UPS was a great company until the past few months. No, it's gone down the toilet.

Nothing than the worse company ever. You will be dealing with mentally challenged people. No matter what options you require, they will blindly come at your door when you are absent like morons without ever questioning if anything is wrong.

I ordered a package from PlayStation and they used UPS for delivery but the package never came. I received a message saying that it was put in a locker but where I live we don't have lockers for UPS to access only local mail. I believe the driver stole the package when he realized where it was from. The item is expensive and was a birthday present. When we called to file a claim the technician kept hanging up. I would have to call back just for the same guy to give me the runaround again until hanging up. I finally had to file a claim online. It would have been easier to do this on the phone but, they have bad customers service representatives who don't do their job.

Too big to fail or too big to do anything properly? Communication is horrible. Difficult to get a person on the line. For the past three weeks, I'm trying to locate a package they lost. No one seems to know where it is. Everybody tells me something different. They're more concern about getting you off the phone than addressing the issue. And what is billable weight? That's just another way to charge customers more than actual weight of package. Total ripoff. UPS is good if there are no issues. If you run into a problem, no one will help you. Use USPS flat rate. It's better.

Never had a problem with UPS in the past. But lately they have lacked in every department. My last package was medication that needs to be refrigerated and they loaded on my truck to be delivered and in 20 minutes, the update said it was in another town and it would be delayed! But delayed with no information on when. So I'm calling customer service and they had someone call me. She didn't not care and had no concern that this is a medication that needs refrigerated and was shipped overnight for a reason!!! This is Florida, it's hot!!! She was aggravated that she even had to call me. No update was done till next morning at 6 am to say it should be delivered today sometime! This really is unacceptable. UPS can do better.

I have never had so many delayed UPS deliveries. I have packages delivered almost daily from Amazon & started noticing when delivered by UPS, the service has been getting so much worse during the past six months. When I get a delivery date, that’s when I expect to get the package delivered. I’m not sure of what changes the company has made within the past 6 months but they need to go back to how it was before. Not a happy customer.

Unfortunately, some companies that I purchase merchandise from use this service for deliveries, but I wouldn't recommend them to anyone. Terrible service. Across the board.... Please explore other options.... How you have issues delivering to your own facility.🤔

They took a picture of my packages at the wrong door. I drove around looking for the door, rug, and my packages. They were nowhere. I lost my money. They will claim the picture as evidence of delivery even if it's not a picture of your door.

Have been using UPS for business and home for over 50 years. They have for the most part been fair priced, on-time and good customer service. But, for the last couple months I have had multiple problems, 1) Had package going to Phoenix from Bullhead City, AZ and they took a couple weeks to deliver because they routed it over 4 different states before delivering it. 2) Had a small package going from Denver to Bullhead City and it was routed to New Mexico - Phoenix - Las Vegas - Salt Lake City - Beaver, UT - Phoenix - to Kingman, AZ to here. Took over a week to get.

I ordered a package from Amazon on Tuesday that has a delivery date of Thursday. On Wednesday I noticed the delivery date had changed to Friday. I called Amazon and the representative told me she contacted UPS and they agreed to deliver the package between 8 and 9 AM. I did not receive the package during those hours so I called the UPS number at 12:30 PM. I did not get a person and the automated service stated that there was a problem with my package. So, I called Amazon. Amazon did not see anything notating an error and unfortunately was not able to contact UPS.

UPS is a joke. They were supposed to pick up my package. They said somebody had to be home in order to pick it up. I'm a night shift worker so I stayed up all day waiting. They pulled up, I grabbed the package and run to the door and they are gone. And then I get a notice that they attempted to pick it up. I don't have a label for it because they were also supposed to print one for me when they picked it up. I called customer service and they are even more of a joke. They just put you on hold 50,000 times and then don't even get to the root of the cause or the problem, any of it. I'm so mad. I will just have to drive an hour away to return the package myself.

UPS is the worst delivery service there is. FedEx has them beat by leaps and bounds. For UPS if the original deliver date is one day out from when they receive it at the local branch. They sit on it for 24 hours or longer to make sure it is not delivered before the original date that was set 4 to 5 days before. If you have a business with normal business hours and have packages delivered to that business they will deliver between 7pm and 10 pm. Way outside normal business hours. It is nothing for them to let a driver carry around a 2000.00 to 10,000.00 dollar firearm for 12 to 14 hours in the truck.

They have one job, and that is to deliver packages. They have yet to deliver an item to my house without damage to the package. They have no respect for the packages they are paid to deliver. I have started purchasing more products in store vs having an item delivered damaged due to mishandling at their facilities. They obviously don't care as the reviews speak for themselves and are as bad as OnTrac.

Every other delivery service worker adheres to the instructions on our front door which are clearly posted. Only UPS does not. Cannot count count how many times this has happened. Their support page is a joke. Has no way to file this type of issue. If we could, we would request ANY other carrier for all deliveries. How do you get a driver's license or a job without being able to read?

This must be the Laziest UPS Delivery Driver in the UPS Fleet. She can't walk completely up one flight of stairs and properly place package in front of door. Instead, toss the light package five feet to the door.

For many years UPS was the best courier, and my go-to for shipping. Due to my job I am NEVER home when their drivers are delivering, but their Customer Service center is right around the corner from where I work. So they arranged to hold ALL my UPS packaged at the center, and I would just drop in once or twice a week and pick them up. No problems for 10 years.

Poor customer service, blanket excuses given. Lost 2 packages Others late. Would not recommend. Sad thing is customers don't matter anymore when you are a large company. Sad what the industry has become.

I will never use UPS again and highly recommend you do not either. We've all seen how the drivers handle packages...can't imagine what happens in their distribution centers! So as you may guess the package I sent via eBay provided label got damaged and I've been on the phone for hours over the course of over a month now. Each time it's some excuse, wrong department, didn't get my documents I sent. It's amateur hour to its finest. My take, they make it so difficult and painful to get a refund that they hope the customer simply gives up. Latest excuse now is they have to transfer me to their eBay claims department. The flipping tracking number indicates that the label was provided by eBay and now after at least a dozen reps they figure that out?!? What a joke! You have been warned.

I don't appreciate UPS stating the driver showed up for a pickup! So ups is in the business of lying about pickups. Every one has cameras so no sense in trying to LIE! It also helps if driver is going to LIE to at least leave the 1st attempt notice! Sad it has gotten this bad and so blatantly, lying about this.

The Customer Service at UPS is suffering due to UPS representatives that cannot speak or understand English. The most important part of any business is the Customer Service Dept; therefore, if a company defaults in this area the whole company will FAIL. This might be the end of UPS as we know it. I was not aware that this department was outsourced to another country outside of the U.S until last week... This is very disappointing.

Paid $127 for 2-day air on Thursday for an 8 lb box—guaranteed Saturday delivery. Instead, they arbitrarily pushed the delivery to Monday with no meaningful explanation. If you’re looking for a shipping company that can’t stick to their own schedules and thinks a 4-day delivery counts as “2-day air,” this is your carrier. Otherwise, go FedEx. I certainly will.

Updated on 08/08/2025: OK done this a few times but it gets better. For 1 yr. 8 months there is a driver named Chad in the St. Cloud FL area. Did work for him. He didn't pay me. Then he stopped delivering packages so I would call and complain. Got know were finally ended up with his bosses' cell phone number so started call him and complained directly to his boss and to my surprise got nothing. So long story short I made over 30 complaints got nothing. Last week here did drop off a package and I had one going back for return. Thinking he was gonna do his job I called out to him very politely and he keeps walking to his truck. After getting louder he still walks to his truck and leaves.

UPS is without doubt the worst delivery company in existence. In fact, it might be the worst customer service organization in the world period. How the Hell do you stay in business with a 1.2 out of five rating?

I ordered photos of 132 items in my home for insurance. I used Snapfish to make the photos. They sent 2 photos in one envelope and 130 in a separate envelope due to the size difference. UPS was horrible. This morning, I received a notice that they were delivered and were signed for by someone named Mary. I have no idea who she is but she doesn't live here and my neighbors do not have any Marys living there. You cannot reach a live person at UPS as their automated system blocks you. I even tried two different UPS stores and they were rude and said there is nothing they can do and there is nothing anyone can do. So, I wrote to their CEO and some of the executives at UPS and Snapfish with no reply. The issue is that whoever signed for my package now has 130 photos of my things in my house and has my address on the package.

The delivery Driver in Pelham MA on 5/9/25 sucked & had a snotty condescending attitude & I didn't even place the order! He was paranoid my dog might attack him too! For 3 days in a row various WRONG deliveries have been made here!

We ordered our son's class ring from Zales. There were shoe prints all over the outside of the package and when our son opened it, the ring box was crushed and the ring fell out into his hands with tons of black plastic pieces of the ring box. What a horrible experience for our autistic son who worked very hard to graduate and was so excited to receive his class ring. I'll be reaching out to Zales, for their negligence in shipping it in a bubble wrap lined envelope and to have them replace the ring box. I'll also be contacting UPS for ridiculous delivery service and for disrespecting property.

I would rate this as a zero if I could. I paid for a commercial package to be shipped Express Plus which was an additional fee of $230. I checked the progress online in the AM. It said on its way. Not out for delivery when I expected it to arrive in the AM. I called. I was told I had to wait. The estimated delivery is listed. I waited until 3 pm. 1 hour before the end time listed online and 1 hr before my warehouse closes. I called. They said they can't do anything until the end of the estimated time has been reached. I called back. I was then told they have until 8 pm to deliver. I told them absolutely not. The package at this point still didn't even say out for delivery. I needed a resolution right now. I was on the phone for 1/2 hr by this point when they were finally willing to escalate this to urgent status, but I have to wait another hour, and they will call me back. Well, I'm still waiting for that call....

UPS delivered my package to a neighbor instead of to me. The delivery address was my address. I'm very disappointed in UPS. I got ups updates everyday of where the package was. Got a picture of where it was delivered. I recognized the house and had to go to a neighbors house to pick it up.

I believe some major operational changes have taken place at UPS, and not for the better. It seems they are directing packages to access points without any attempts at delivery. Could be a reaction to losing huge amounts of revenue from Amazon. Until very recently I have had good luck with ups, but my contact with customer service about a recent delivery was abysmal. They assured me on more than one occasion my package would be delivered to my home, it wasn’t, so they are either lying or grossly incompetent. Just read reviews about ups and you will conclude they have no real interest in customer service. I would drop any stock held in this company as they seem to be sinking their own ship.

UPS's HUGE customer The REALREAL is who I consign with. I had them schedule a pickup of a Christian Dior dress. The UPS carrier said that they picked the package up Friday, which they did not. I was at my home all day. So, The REALREAL scheduled another pickup on Monday. Monday evening I get another email from UPS saying that the package, which I still had, was picked up, which it was not picked up. Then, I called UPS and told their customer service what happened on Tuesday. They verified my address in Los Angeles and told me that they would forward my concerns to Dispatch.

I am so tired of UPS! This is not my first problem with them. Whenever packages get to Mebane, NC they seem to disappear. I have been waiting for a week for my prescription from Amazon Pharmacy. They claim it is an address issue but when I login the address is 100% correct. I would not have known there was any issue had the pharmacy not contacted me. Now I am out of my medication and God only knows where it really is now. I think it’s time Amazon dumps UPS and go with a dependable company!

Never had a bad experience, great service as well as respect, they are very great when it comes to the delivery process. I would choose these people to deliver my packages any day. Thank you to the UPS service. They are great!!!. I have had several bad experiences with deliveries but it never has been ups to make me upset with the service. Thank you. They respect it items and carry with care.

DELIVERING YOUR ITEMS!! I’m almost 69 years old. I don’t work for UPS!!!

Company withholds info and then refuses to assist if there is a problem. Packages ship with insurance, but they do not disclose that perishable items are not covered. When my steaks arrived ruined, they refused to try to help me in any way.

I can't believe what just happened with UPS! They’ve effectively stolen my gaming computer. It’s been almost three months without a delivery, and every time I called customer service, I got nothing but lies. They never filed any claims in their system and seemed to manipulate the value of my items. We reported it as $600, and they downplayed it to just $100! Now they want us to return our receipts just to drop the investigation. I paid a whopping $1,200 for that gaming computer, and now it's just gone! What a nightmare!

UPS is refusing to pay for a claim of mine, after I clearly provided documentation of the damage that THEY caused, and of the internal packaging. They were very happy to take my money for insurance but refuse to pay out when they cause damage.

Huge Scam ..!! Do not use this company..!! Drivers are full of lies. They didn’t deliver my package 3 times now and they keep giving me notes that we are not home. all lies, we were at home all the time. this is a company that have bad associates and is a money scammer. Do not use this company .. I will be taking all my company business away from them and going to DHL.

Wouldn't be so bad if it wasn't a lock box. I found my package from Amazon jammed in my mailbox so tight that I could barely open the door to my mailbox and it took forever to remove the package without causing damage! Is this how the USPS operates? If so I may quit supporting that company!

Holy cow. UPS is awful. I’ve had 5 packages delivered via UPS in the past 6 months and 4 of them failed to even come remotely close to the delivery date they posted on their tracking page. Talking on average 3 days late. The most recent package said it was on the truck to be delivered. That’s was 2 days ago. I’d be shocked if it shows up tomorrow (3rd day AFTER the posted delivery date).

After a year without issue, UPS has suddenly decided to refuse to even attempt delivery to our apartment complex of over 250 homes. I could forgive maybe one or two mess ups, chalking it up to new drivers that didn't know what they were doing but this is now 3 packages in a row in the last two months that have not been delivered! We have gotten every excuse in the books, "address does not exist". It most certainly does, you yourselves delivered here very recently. "Receiver refused package". No we did not! We never saw anyone even attempt to deliver, how could we have refused? "Receiver has moved". No we didn't!! We both work from home and were most DEFINITELY home during your supposed "delivery attempted" time stamp.

I have been on phone with UPS 3 days in a row to receive my package. I was told three different stories. I needed my package by Friday, May 2nd. I received on May 2nd a message saying there has been a sorting process problem. I need my dress for Saturday! A very important occasion. Now everything is messed up. I was told it is on the truck for delivery today (Saturday). Now I'm told it is not on the truck...delivery on Monday! You guys have REALLY MESSED UP. I will never refer UPS to ANY of my friends. You guys lie!

They give a time for delivery... Don't show up in that window; reschedule a time and they cancel. Good thing I had it insured, they can eat the price. This company and all delivery companies employ the laziest drivers and rely on automated services to answer the phone. Embarrassing.

Incompetent at every turn. Delivery schedule shifted from morning to afternoon, to end of day. So I was held hostage all day. So I could do work in the basement I used the website to waive signature requirement. When the scheduled times were missed I called and was obnoxiously repeatedly told "do not worry, it will be delivered." "Do not worry it is on the truck." "Do not worry...etc." Each time kept passing with no delivery. Waiting all day, literally all day. Then the driver finally comes down the road, relief! This nightmare is over. No! It just begun.

UPS is beyond ridiculous, they are downright offensive. Their app said package for signature would be delivered between 12-4 at 7am so I took the day off work. 10am it changed time for delivery. Of course I wasn’t home because I had scheduled My day off to do other things needed as well not to waste it. Called to try and have it resolved, even offered to meet the driver On his route. They refused and said I had to pick up my package at my own cost of 5.99 that night. Asked for this to be escalated. They proposed To call back. When they did and I answered the woman hugged and hung up without speaking. I called again and asked for a manager. I have been on hold for 45min. The call has Been picked up and put back on hold 4 times. They are willing to make you take Time off but aren’t willing to be Held accountable for their wrongdoings.

I bought a phone from T-Mobile! UPS “shipped” the phone! The phone NEVER arrived! I file a claim with UPS! They did NOTHING! T-Mobile charges me monthly for the stolen phone! UPS WILL NOT provide the information needed to resolve this matter with T-Mobile! What now?

This is the worst company. They do not care about the customer at all. Driver are the worst. The are like a gang. They have no care in world for customer just the drivers that do no wrong. It just us low life customers that cause all the problems.

What a joke… Called for help to fix a recurring problem and nobody could help me. This is my fifth time calling for the same problem… The phone representative was purposely incompetent… I literally want my package dropped at home rather than at a UPS store, as I was told it would be….yet they refuse to do this, even though I have to drive 40 mins to the drop site! UPS tells client they attempted to deliver packages when they didn’t! It is not a misunderstanding, I have a ring camera and I was home and so was my husband, plus I waived the signature, and confirmed this with the pharmacy after the fact to be sure…if you can’t do it at least give me a reason why… and stop yelling the pharmacy you tried to deliver the package when you never did!.

I received notification on my door that we needed to sign for package, wasn't aware of this before. I used the QR code on this notification and paid 7.99 to have them hold at UPS store instead since I work when they deliver. The extra charge was immediately taken out of my account and I was given a location to pick it up at, along with notice I had only few days to get it. No problem, I went the next day and was told on truck still, gave me number to call. My package was returned to sender instead. When I called was told sorry I didn't put request in soon enough. I put in request the same day I got notice. I called, was told nothing they can do. What kind of service is this? Don't offer me a solution, take my money and then not honor it. I'm disgusted, I have to pay for shipping again if I want my product, and wait again for it to go out

Absolutely the best carrier. Our delivery person is second to none. Never a problem with our service. Other services are not as efficient or professional. We have never experienced damaged shipments like we constantly experience with the other major carrier.

Their driver's will steal your packages and not deliver them. Just had my medicine stolen by their driver. This was confirmed by the supervisor of UPS when I was told that it has not been scanned since they picked it up...

Several times UPS has provided times and dates for delivery for packages and has failed to deliver. Most recently April 2025. Out for delivery April 26. No delivery, no reason provided. Then out for deliver between 12 and 4 PM, 28 April 25. No delivery, no reason provided. Then I called. I called. Now by 1159 PM, 28 April 25. No reason, no response. UPS needs to learn from Amazon. I only had two "Opps" and they provided a reason and a revised time. The next day. I will not buy from vendors using UPS ever again. Terrible.

At every step of the way they have failed, lied and customer service sucks- there brown is for ** that's what they are. 7 days for a 2 day air package that has been misrouted, misscanned and neglected every step of the way - and it's still nowhere to be found - Consistently display meaningless status updates that make no sense, often having the package depart before it has even arrived - Zero customer service and zero accountability.

The UPS Customer Center, located at 3100 SW, MacCorkle Ave SW, Charleston, WV 25303 contains the most horrific service I have ever experienced in my life. Despite being marked as ‘permanently closed’ on Google Maps, it is the only place that customers can go if they have a package go missing in the Charleston area.

UPS access point. 2275 Marietta Blvd NW. Suite 270. Atlanta, Ga 30318. Poor customer service. I paid $5.99 to get my item shipped to another location near me and the items ships to this store. I confirm the items arrives with customer service and the app. I arrive and smart slick talking male tells me that the package isn't there, to come back tomorrow which would have been Friday.

I was expecting 6 cartons of 20kgs each and we had opted for door-to-door service which meant that the delivery was to be done at my apartment door but the delivery guy just left those parcels in my building lobby even though I told him I am down with 101 degrees fever and it’s practically impossible for me to carry 120kgs on my own. The delivery guy was rude and said, That’s not my problem," and left. By the time I could go down and manage the situations, 2 cartons were already missing. Now who’s responsible for my loss? Please do not opt for their services as they have completely unprofessional staff and another thing, their customer care numbers are a farce, every time you call, it says the number does not exist!!

I placed an order from an Electronics distributor in Texas and was advised I had refused shipment. This is an outright lie, since I get deliveries to my post office as per their instructions to add the post office box number to their physical address. I had to re-place the order, but this time I've instructed them to use USPS service.

UPS had become the absolute worst delivery service. They choose where they want to drop your packages off at. They promise to call you and never do. And they tell you to use the website to find your package yourself. UPS needs to be run out of business!

If I could rate zero stars I would. Absolute garbage company to deal with. They estimated delivery between 11 and 5 so I lined things up to be home around during that time so that I could get my parcel. They decided those times do not matter AT ALL and showed up at 9, left me a ticket with no info. Packages that require a signature have a 3 attempt process to deliver to your home if you try to get them to just take it to the drop off place for you to pick, up you don't see your parcel until the next day, speaking to anyone and getting any help is brushed off with a "Sorry, nothing I can do about it" response. I left work, lost hours on my pay to be home within the window of delivery just to come home and see a paper on the door from hours before!? I've never experienced a more complicated useless company in my life and would trust a bird to deliver parcels more accordingly than these idiots.