United Parcel Service - UPS Reviews

Absolutely the worse delivery service a person can pay for. If you pay for 2 day or overnight service you should get that and or a refund. All you get is automated messages and excuses. No human to talk to. Only excuses. A person should have the right when buying something to choose the actual delivery method. I'd never choose UPS ever. Unions are worthless as are most of their hired union hands.

I ordered my package on august 2nd. It said it will come on august 6. It's august 11th now and guess what? It's still not here. The UPS store is 0.5 miles away and it said it will be here by 12 to 2 pm. It's 3 pm and it's still not here. The communication has been so shit. I'm so pissed at how bad ups has been.

Very slow, sat inactives at one of their warehouses for days. Package was supposed to be here a long time ago and it's still not delivered. Even if you put a rush and pay extra they don't guarantee it will be delivered by that time. Every delivery I've ever had is damaged or late or both.

I sent a letter to India on Aug 4 and paid $134 and was told it will reach on Aug 8. Finally it reached on Aug 11 after going all over the world. Called International rep and they are not helpful. I get and send letters by DHL for lower price and faster delivery. I will not use UPS.

I guess my time isn't important to UPS. "Sorry We Missed You" note on my door, yet my ring camera shows EVERY OTHER DELIVERY PERSON except UPS. Says my package is "out for delivery" at 8:44 am to be delivered by 12pm. (I live 13 minutes from the facility it come from). At 1pm, I get a new delivery window for 4pm. At 4:20, I now have by 7pm. Yeah, ok. Notified company I ordered from and let them know if they're going to rely on UPS to deliver my products, I'll order from another who doesn't.

Once again they have no sympathy when their "couriers" deliver packages to the wrong address. My package was stolen due to their incompetent and careless courier. Over 200$ worth of items stolen because of them not being able to read higher. UPS take their time reaching back out to you to fix the issues. I never agreed to UPS HANDLING MY DELIVERY. They would not even be able to deliver a peanut if you ask me. I never understood how you can lose 2 6ft+ boxes and can't recall where you delivered them to???

Unprofessional Service, delivered my package to the wrong place. Spoke to customer service, who said they would contact the driver, and get back to me in an hour. 10 minutes later got a call asking if I had heard from the driver. Replied in the negative, and was told they were going to contact the driver, and get back to me in 5 minutes. That was the last I heard from them. They apparently decided that the person that they incorrectly delivered my package to, deserved to keep it, and that I was not even owed an ounce of consideration. Now have to go through the hassle of filing a claim. Terrible company...

Ups sucks!!! No communication horrible gps, no map updates, no calls, horrible horrible communication with driver. Always talking with computer and not live agent. I will try my best to never use this awful company ever again. -5 stars.

I'm so tired of these drivers lying saying they tried to deliver packages and you know damn well you didn't. I've been home all day and No one knocked on the door. Then I did a authorization to release the package so you should have just left it at the door. SMH! Y'all make all that money but steal packages crazy!!!

Very poor tracking and very bad policy. I've been checking delivery updates since they took possession. I was hoping that as it gets closer they would be more precise. Generally I was supposed to get the order between 8:00 - 10:45 am. Three hours by the door is a long time. At around 10:10 I went to the washroom and when I came back it was 10:25 and there was a notice on my door for a failed delivery. My package is worth 1500$ and I took the day off to make sure I got my lithium batteries safely. When I called their service line the attendant told me to call back after 2 hour (shift change) to get assistance. I asked if my package was insured since it was a lot of money and they want to deliver it between 8:00-10:45am again. I work 6:30-3:30 Mon-Sat. I'm not taking another day off. It's too expensive.

UPS emailed me that my package was to be delivered 8/7/2025 and today they have no idea where it is and they are absolutely no help at all in helping me find it. They keep asking for a tracking number but have turned down every number that I have. I will not live long enough to use them again.

I ordered an item from a merchant and it was delivered to the wrong address. I had issues trying to file a claim and I wish that merchants give the consumer the option on which delivery service to use. I would never choose UPS.

My item was delivered to the wrong address which they sent me a picture of the delivery which looks nothing like my house and when I called customer service all I was told was sorry deal with the shipper, and yet they knew where it was actually delivered and would not tell those people the delivery should have been made in another part of the village so they get a big goose egg from me.

Macy's sent by Express, a shirt shipped July 29, 2025 that was to arrive July 31. I received a message saying it was delayed but was being processed in Elmbrook, WI Aug 31, "On the way." It is Aug 5 and no nothing! Speaking to customer service does nothing. Just fed up!!

Wow! Home Depot couldn't pick up an item they agreed to and told me they turned it over to UPS who would be calling me before they picked up. I got no calls and discovered an email saying there were 3 failed pickups. Called Home Depot who picked it up that day. Just got a UPS note on gate today with "attempt to pick up noted". Thinking it was for another package, I called. Got an agent who I could barely understand and she clearly didn't understand me. Realizing while on the phone it was the Home Depot package, I told her the story saying Home Depot picked up the package already so there was no package to pickup. Since she was not hearing/understanding what I said I asked for a manager. She said a local facility would call me back.

Absolutely horrible service, I live in an apartment building. They absolutely refuse to bring packages to the door . even though they have the equipment to carry the packages they are constantly left outside in unlocked areas. Lots of them are missing half of them are never delivered. Amazon even told me I am complaining too much about not receiving packages when it is because of these people and FedEx. Not my fault they leave them wherever they feel like it. Absolutely no service on the website that thing is useless try to call the phone number and you can wait for an hour horrible service.

Came to the store in Gig Harbor Washington on Fosdick Dr to purchase a mid size mail box for 6 months. I had to return to the store 4 times because they were either too busy to complete the process or none of the 6 workers were able to perform the process. It appears there is only 1 person who can handle the transaction of a mail box. I made the comment after my 4 visit to the store that it was not good customer service and I was told by the male agent that this store was the busiest UPS store on the West Coast and if I didn’t like it then go to another store. We drove down the street to their competitor and completed the mail box purchase in 30 minutes.

I have sent 2 boxes to Maryland and they were never delivered, UPS right now for me has been a joke. And I'm not happy with them now. When I talk to someone on the phone, they just lie 'cause they don't know what is going.

Not reliable, deliveries sent to wrong address. They don't take photos to prove it was delivered. Second time that they argued that my parcels were delivered at my house, stating it was put under the porch. I don't have a porch. I have a doorbell camera, and the day I was told it was delivered there's no one that came to my house. I don't trust UPS and the driver. Not recommended as a trustworthy delivery company. I asked for a proof of delivery, was denied. Their driver need to be able to read the name on the packages and the right address. It sad that I had to pay for something I didn't received. Was told to call where I purchased the items and Costco told me it was shipped and I should be dealing with UPS. UPS kept telling me to deal with Costco which it wasn't their problem.

Every single time a package goes through this specific facility for shipping there never fails to be a problem. Always some kind of excuse as to why they can't do their job. The customer package pick up office has been shut down. Probably due to excess number of people trying to get what's theirs after UPS failed to do their job. So how in the hell is anyone supposed get their belongings now besides waiting on them to "attempt delivery next business day" just to have another problem? They can't deliver and we can't pick it up. Good times!

AVOID, AVOID, AVOID. UPS is an absolute fraud of a company. I paid a hefty price for a 3-day international delivery only to be told it won’t be delivered until 8 days later, into the new week (after I have vacated said end location). A suitcase which has all my personal effects needed to survive my trip. Spoke to several agents including supervisor called Maria and the manager called Mynor with customer service and ALL were completely unprofessional and unhelpful.

Paid for next day shipping. Got told it was shipped then when called all of a sudden it was shipped and on its way. Never been more pissed than I am now. Don’t pay for extra shipping. UPS doesn’t care about you just your money. Worthless service.

The driver logged into the tracking that he had attempted a delivery and had been unable to deliver. However, I have been sitting right here the whole time. So that did not happen! This is a package of very expensive medication which needs to be refrigerated. I called the tracking. They said it would be redelivered within an hour to an hour and a half. I waited 2 hours. No package. Called again. Got the same runaround. We'll mark it urgent (this is the 2nd urgent). It will be delivered in an hour. Guess what? Still not here. DO NOT USE UPS for anything time sensitive, requiring refrigeration, and expensive!!!

This package had important financial documents. All labels had the correct address on them. Contacted customer service; agent spoke broken English and couldn't understand half of what he was telling me. Asked to be transferred to an agent in USA. I was told there was no one available and it would take a day to speak with a supervisor in the USA. Lucky I have good neighbors who walked the package over to my house later that night. This could have been a disaster if it got into the wrong hands. Sad to see a company like UPS go downhill and put profit before the customer.

Package was to be delivered Tuesday, waiting and kept looking out only to receive email saying undeliverable and will be sent to a pickup site. Kept calling customer service and was told they were escalating the issue and someone will contact me back. Called back on three different occasions that day and was told the same thing. Called again Wednesday the customer service representative said they would try to redeliver and I have yet to receive my package. Today is Thursday for 3 days now. I have yet to received my package.

clearly not my porch. Told to file claim which will probably be denied because "they have proof of delivery ". They should be required to add the street address, picture of porch and/or apartment number. Take responsibility for your mistakes UPS!

UPS tracking shows my packages in process since 7/23/25 at Plainfield HUB. No one there cares to help us with why they can't find it, why it's not being delivered, and that I'm out my packages and money. Guess it's not their problem 'cause I'm being sent in a round and round loop with NO answers or help! Unreliable, unhelpful, unfriendly. :( 1 ⭐️ Worst experience EVER! Thanks!

So trying to reach a customer service rep was a nightmare. I received an email saying my packages were requiring a signature which sender did not require. I went on website to do online signature since no one would be home. In doing that it automatically delays your packages a day. If this information was provided to me before, I would have made other arrangements. These are LIVE plants and delaying even one day could potentially kill them.

Very hard to work with them. I was waiting a whole day for a pickup and nobody arrived. I called in, they put down the phone on me, I want to give my package for a driver x2, they didn't want to take it. They told me that the truck is full. That means they giving very hard work for the driver. Never have it with fedex and other companies

They are worse and no empathy. I was expecting an important document, and they lost it. I called customer service and disputed the amount they gave. I called claims and they offer no help at all! Worse experience ever!

UPS is a hit & miss. I have sent several packages through them & the most recent one the package had a large corner dent to it & the item was broken in 2 places. My client was unhappy, I was unhappy. The insurance is a pain to work through & only covers $100. The item sold for $1500. I expect those items to be delivered in good order. Not a pile of pieces like a broken LEGO set.

I sat home from work all day waiting on my package to be delivered. Nothing came, I was told I wouldn’t have to sign by the company who I purchased from then on UPS website it said I had to have a signature and I couldn’t do a presign through my ups account. So I took off work to wait for my package and it never came.. This has caused me so much stress and anxiety.

About any time I have an order placed online and it's shipped via UPS Ground it comes 5 days after the original ETA, is normally sitting in warehouse 15 miles from my house. Gets sent around several other warehouses that are farther from my house, before ending up at my house. Package... when it shows up usually comes damaged, practically obliterated and re built with TAPE, like out of the scene in "The Office" when Michael Scott tears open a box that's not his.

I'm sick and tired of UPS. I buy and sell A LOT online. Every problem I have had is UPS. Once again it was on the truck for delivery at 4:30am this morning, but, nope, can't get it here on time. I have had twice they said my address was not accessible. My address is always completely accessible, FedEx, USPS never has any problems. I order parts for customers, then have to tell them, "Sorry, I am waiting on UPS." I will in the future make certain that my items are coming USPS or FedEx. I will pay a dollar or two more from now on to make sure it is not handled by UPS. UPS has a bad reputation anyway, so I will simply cut them out of anything to do with my business.

I love UPS. They follow the directions for delivering to my house. When I get a package and it’s placed on my porch, I know UPS delivered it. The other companies throw it on my front step, after reading the directions on my door for packages, putting it at risk in inclement weather or being stolen.

We are a 5 star business that opened in September 2024 and we were a brand new building with brand new everything. UPS delivered a package and damaged our front entryway glass door! I addressed the situation and they came out to look at it and promised they would fix it so here we are almost a year later and they have not kept their word! I’ve attempted to reach out to them several times with again the run-around! We have pictures and recordings of the responses from them that they would fix our door. I think they are not a great company and very dishonest!! We will be moving forward with this to replace our door!

UPS, the company as a while, needs to improve their quality control, especially at their distribution centers, and the updating of their package tracking features. I was expecting a package to be delivered 7/29/25 and after checking several times during the day the information hadn't been updated since yesterday morning. And when it finally was updated, I learned where it was. Somehow my package was put on the wrong truck and backtracked 3.5 hours. That just makes customers angry as well as makes UPS look like they don't care. Come on UPS y'all gotta do better!!!

Once again UPS has failed to deliver my package in a timely manner. I paid for second day air. On the supposed date for delivery I was told that delivery would be one day late. It is now the adjusted delivery date and I am told that UPS isn't sure when it will be delivered. It might be tomorrow or the next day. Now I am being told that second day air is not guaranteed. I figured that out on my own. What makes it worse is that part of the time the package is either in a truck or flying to a small airport. There apparently been no attempt to use a major airport. So I didn't get second day air service, I won't get three day service, and I will be lucky to get four day service. Thank you UPS.

Considering the worst company to deal with. Impossible to get through to someone who knows anything. They classify my house as a business and require a signature for all deliveries. Drivers are rude. They charge to reroute packages. I despise every interaction with them and have stopped getting purchases from companies that only use UPS

UPS is actually the worst. I even have mychoice, which sucks too. How the hell was I supposed to know ups was going to deliver at 11:15am to the apt when I was home all day and I got a delivery notice saying they'll come back tomorrow? Am I supposed to wait all day outside in the heat? Then shortly after I went downstairs not even 5 minutes after and the truck was gone. Then I changed the delivery to the ups access point and my package has next day air saver. It’s still not delivered and I have been waiting for a god damn week for a package that IS NEXT DAY AIR SAVER. Be so serious ups, you guys hire incompetent people and are the most incompetent out all of the mailing services provided.

This company needs to fold. I have time sensitive materials for a project that UPS stated was delivered. I never received the package and the delivery notice says "Ethan me". I assume this is the driver which is crap. So either he stole my package or is too lazy to actually state the delivery location. When I called customer support, which took way too many hoops to get to, told me it was delivered to a address that doesn't exist. At this point I assume the driver has stolen my goods. UPS customer support could not care less. Gave me the run around and told me it was my job to find since it was delivered already. Garage company, garbage employees, garbage customer support. The only thing "brown" is good for is clearing out my colon.

I paid $50 to have my retirement plan expressed my retirement check through UPS. UPS list my retirement check then they ask me to call the sender to file a claim and told me they were sorry. I expressed to the representative that the sender stated they do not file claims and it was UPS's responsibility but I still received the run around . This is insane. What is express service for. You can not get paid and not do the job you were paid to do.

They don't have anyone working their customer service lines even though the recorded time frames are told to you when you call, they end the call. Their website doesn't work. It can't seem to verify my email address even though the pass code is sent to that same email address I'm trying to have verified just so I can change delivery address. Absolutely ridiculous. And I used to work UPS and we had an office where we had customer service representatives to help. But I guess UPS didn't see any value. And would rather send you to a broken website that doesn't help with any issues.

I have sign on my door asking UPS to knock when delivering packages. My reg guy is great about doing this, but the others, not at all, some just fling package on step, whereas reg guy leaves on doorsill. I have chronic pain, and is difficult to get down the steps. Add to that, my once nice neighborhood is dicey, so imagine trying to get pain meds refilled, if stolen.

I was expecting a package on Thursday, and was not home when the driver left a “Sorry we missed you slip” and stated the package was left at a local Staples with a notice number of **. We went to the Staples store right before closing. They had not received the package. Today (Friday) another attempt to deliver didn’t happen but I received a text that the package was delivered to the local UPS store (Staples) and was delivered at 12:37.

Why do UPS drivers in my area seem to have a problem delivering shipments to the correct address on the same dang street? This has happened to me multiple times with my shipments from my shipments being delivered to the vacant house across the street from me or my neighbor's house right next door to my own house. Hello...GPS??? All the houses on my street are clearly marked with house numbers if their GPS isn't working. WTF???

I'm highly displeased with UPS and their services. I ordered a PERISHABLE package with FOOD that will melt, and FIRST of all, they delivered it a whole DAY late and didn't tell me it was coming the next day until the delivery window closed. SECOND I have been watching the delivery truck pass my house and my neighborhood FIVE separate times to deliver to other houses MILES away from mine, and yes I am aware other people may have been promised packages before me, but this a whole day late and I get more pissed off the farther and farther the driver drive away from me. AGAIN MY PACKAGE IS PERISHABLE!!!!

My package again was delivered to my neighbor's house. Evidently UPS drivers do not check house numbers on packages or houses. My house number is plainly displayed on the front of my house. UPS picture showed my neighbor's porch or else I would not of found my package. Very poor service.

UPS delivers to my complex every day. Yet somehow, every other delivery from them is delayed due to driver being late or lost. They claim I’m not available for delivery or that my address is invalid (again, they make deliveries here almost every day). I contacted customer support, each time they assure me it’s fixed and will be delivered… delayed again. Call to confirm my address, offer clarification, to call me if lost, etc. Assured me again that there is no problem, packages ($1300 worth of merchandise) will be delivered tomorrow. Nothing. Then I receive a call from UPS asking if I lived in Florida…Not even close, I live in Colorado. How can it be this hard? FIGURE IT OUT!

I am so tired of chasing my deliveries down and then being 2-3 days late when I pay for 2 day express overnight. Now, they delivered a package 13 miles away and they said they didn't have it. It's legal time sensitive documents. So, what did the driver do with it? God only knows.

Once again the incompetent employees and management at UPS have struck again. A package dropped off 8 days ago is now delayed. What? The reason was a UPS trailer with my package arrived late. How is this my problem? Fix your broken company UPS. This was the last time. Former customer from AZ. This has happened far too many times.

I sent this package via overnight delivery from Chicago on July 9, 2025, to be delivered in Los Angeles on July 10, 2025. I had paid $171.52 for overnight delivery due to the urgency. However, the package was not delivered on July 10, 2025, but instead on July 11, 2025. This did not serve the purpose of being overnighted. The UPS store employee informed me that second-day delivery would be $70.00. Since the package was not delivered the next day, and the amount was paid for next-day delivery, your office did not fulfill the contract. I have requested a refund due to the late delivery. I was told by UPS customer service that delivery was beyond their control. When I pay for this kind of service to be fulfilled and you fail to deliver on that promise, I require due compensation for the late delivery.

Absolutely terrible customer service! After waiting all morning for my package.. I received a “sorry we missed you” text, mind you, I was home! UPS Driver never knocked or rang bell nor did he leave a sticker on the door. I look out my window and he’s a block away- by the time I went out he was gone! I immediately called CS for assistance as the driver couldn’t be THAT far, I was told the would get contact by “the team” to get my package delivered and someone would be in contact within the hr. I waited an hr and a half and called CS again- I was told the same exact thing (that someone would call within the hour). According to the rep there’s no # for complaints. It’s been almost 6 hours and NO ONE ever reached out to me about my package!

⭐☆☆☆☆ — UPS, the Disappointment Olympics Gold Medalist. Dear UPS, Thank you so much for giving me the thrilling experience of staring out my window for seven hours straight while every single vehicle in my neighborhood had the audacity to not be your truck. Your tracking updates are a poetic masterpiece. “Out for delivery” since the crack of dawn, yet somehow you managed to make the concept of time irrelevant. I’m pretty sure you’ve sent my package on a road trip across the astral plane, perhaps making stops in emotional purgatory and existential dread.

UPS is the worst delivery service. They are irresponsible. Lost my bag and never updated or attempted to locate it. I believe it is a scam, where they intentionally lose bags. Has happened before. The website is terrible. No access to customer service. Keep going round and round, trying to access your account. Need to avoid this company at all costs. Shame that the government has not stepped in to investigate UPS.

The point of taking a picture proving UPS delivery is to SHOW THE PACKAGE on your porch (or designated location). I consistently get this picture instead...the delivery driver's feet. I think it's stored in his/her phone. Not acceptable.

The courier has no brain at all, the support is useless!!! They leave orders right on the street in a huge building, they don't want to look for a Package room. Instead they write the client has moved!!

I'm extremely disappointed with how UPS has handled my recent lost package case. The item, shipped by an overseas seller, was not insured-but that does not excuse the lack of due diligence on UPS's part. I opened an investigation which was closed prematurely without any meaningful follow-up or resolution. I was told the investigation ended due to "insufficient information" about the package contents, yet I was never contacted to provide any clarification. I have been trying to speak with someone for weeks, calling repeatedly with no success. The inability to reach a live representative is incredibly frustrating and unacceptable.

I had a terrible experience with UPS, not once but twice. Last week, I contacted their customer service because my order was lost due to an address issue. I spoke to a representative who assured me that the address had been updated, and there would be no issues with the next delivery. However, today the same problem happened again. The app showed the same address error, and when I called again, the representative told me my apartment number was missing. I explained that I got this message from their own app and requested the address to be corrected immediately. She told me she would inform the delivery driver and that I would receive my package today.

I had UPS overnight an envelope from one city to another within the state of California and it was under a hundred miles. They sent it, a UPS store, overnight “air”!!!! It wound up in Louisville Kentucky. And now they can’t find the envelope. It was a check for almost $4000.00 dollars. I’m a small business and now I can’t pay my supplier along with not being able to get other bills paid. By the time I ask my customer to cut another check it’ll be after the 1st of next month. The UPS store is blaming UPS and UPS is blaming the store. If you try to contact UPS customer care “good luck”. It’s all done by an “AI” assistant. UPS is too big, it’s floundering in their own self pity instead of taking the lead in customer satisfaction. Too big to care!

Go in UPS store drop off package, next day air. 28 hours later package still show under tracking number dropped off at store. Ups has a license to steal. Now ask yourself will AI be a bad thing.... Robots please take this over...

Every time I call customer service, I have to fight the automated system to get through to a live person. It's a terrible experience and needs immediate attention. I feel like UPS is encouraging me to use a competitor. Half the time, the automated system hangs up without providing any assistance, making it an extremely frustrating experience. Also, there should be a better system in place for adding delivery instructions or being able to signature release a package. The existing system is confusing and not helpful.

UPS STEALS MORE THAN THE GOVERNMENT FOR TARIFFS. Tariff fee $4.55. UPS fee $14. So they take the money to ship the package and they tax you a extra $14 so they can pad their bottom line. Broker fee is a joke for the company that was paid to ship already.

I want to leave a heartfelt thank you for John, the UPS driver in charge of deliveries to One Columbus Place. He went far above and beyond to help me with a missing package and gave me the best customer service I’ve ever experienced. John stayed at my building for over 30 extra minutes, making calls to the main office, speaking with multiple people, and tracking the package across different locations—just to try to help me locate it. His dedication, patience, and kindness were truly exceptional. He mentioned he wasn’t allowed to give me his last name, but I sincerely hope UPS knows who he is and recognizes what an outstanding employee they have. He turned a stressful situation into a reminder that there are still people who genuinely care. Thank you so much, John!

I would give zero stars if I could. Before the pandemic, UPS was by far the best in the industry. Now they are a bloated unaccountable shell of what they used to be. No accuracy in timeframe. No accountability when they screw up and no shame either. In as much power as I have I will never give UPS business again.

T-Mobile shipped a phone which was going to be delivered. We wouldn’t be home so we instructed UPS to leave it with a neighbor, who stayed home specifically to receive the package. UPS ignored the instructions and was just gonna try again the next day between 2-6pm. I got home the next day at 11:30am and they already had tried, again ignoring the leave-with-neighbor instructions. Upon calling customer service, I was told they would take the feedback to the team. Wouldn’t one think that UPS would have figured this out already, this is your only business!

Made a purchase and paid for next-day air, UPS failed to deliver, failed to update me as to why my package has been delayed and it has now been 5 days and still no delivery even after filing a claim. Customer service is useless and doesn't know anything.

UPS fails again, somehow never gets delivered on time. I needed this package for camping trip and ordered from Amazon with plenty of time for delivery but had to go buy what I needed from the store last minute. UPS is the worst shipping company I have ever dealt with.

The worst delivery company. They couldn't screw things up more. They have dropped packages off on the curb repeatedly, about 20% get stolen, when I contact customer support I'm told to do a review and go find a UPS truck and give them my returns since our town does not have a UPS store. Drivers refuse to fallow the drop off instructions given to UPS. Unfortunately Amazon uses UPS for returns so we have no choice when the UPS driver sticks a return label in a chain link fence and does not fallow UPS policy to contact us to receive the package for return. Also today the UPS driver actually gave our packages to the local mail man and asked him to deliver them.

They lost my package and refuse to take any amount of accountability. I have never once had an issue before this, and to say I’m peeved is an understatement. My package isn’t something that can be replaced either, but spending over an hour talking to 4 different departments did absolutely nothing to solve the issue. I’m completely frustrated with this whole ordeal..

I had two packages coming from Old Navy. Same tracking number and to be delivered the same day. Well I get one package, the second says a delay. OK fine I understand but then the next day it says company information and or my mailing address is wrong. So I called UPS which number one is such a hassle because they don't list the phone number anywhere on the website, you have to Google it, they only want you to do a virtual thing online. Then when you call you have to scream at the automatic thing to talk to a real person. Once I did they kept changing their story... So you're sending my package back to the sender but you said you don't have the company info. Now how's that make sense so then who and where are you sending it. Then I asked for them to verify my address, she does. Then I said so why wasn't it just brought to my house? "Oh because your address was wrong..." but you just verified my address!

Normally I have NO complaints. But now is a different story. I have a package 30mins away that could of been loaded on a truck and be here today. But nope since the tracking day has been changed from 18th to the 21st they won't deliver it till then. United Postal Service. Should be unpredictable services.

The driver for Merrimac Ave Middletown Delaware thank you for protecting my package from the rain, always exceptional delivery from this driver and they ring the bell. I am impressed by your professionalism

UPS is the worst package delivery company in the world. So many packages are delivered damaged. I had to send a fishing rod back that was delivered broken. One time UPS lost my package and I never received it or got a refund. If l could give the company zero stars I would.

I had a delivery that should have included 5 items. What the driver dropped at my door was a single item from the package. No shipping label on it. I tried calling with only AI help. I tried filing a claim and left all info… It was closed within 4 hrs due to “unable to contact recipient”. I had zero calls or emails from them. Unable to open a second claim. What happened to my package that only one item of the 5 were delivered and the box they threw on my porch had no shipping label? The driver even dared use that as a photo for “proof of delivery”.

Worst customer service I’ve had in years!! Great job not allowing US customers to speak with someone in the USA! My package has been stuck in “processing “ for a week! No update! DO NOT SHIP WITH UPS!!!!

Package was to arrive by 2PM. Then by 7PM. Then by 8:30 PM. When I called Customer Service, the driver was 21 stops away at 9:10. Four UPS trucks drove by the house today, two with the driver buried in their cell phone. The package was placed on the truck at 10:32 AM. Sad.

Don't pay for 2-day shipping cause you won't see your package for at least a week and a half. I'm still waiting for my package and when I call customer service about it, they give me the runaround. They said they'll call you back and they never do, you have to keep trying to call them. I've called them nine times today. alone

UPS is garbage. I NEVER get my packages. Bogus delivery attempts then package gets dropped off at "UPS access point" which is a dirty Indian bodega with no phone and no one who speaks English!! GREAT JOB UPS... I try to order from places that DO NOT use UPS but sometimes I have no choice.

Paid for premium services overnight and 2nd day deliveries and neither one made it on time, it got misrouted at the UPS station and never even tried to recover the lost package, customer service was a major disappointment, didn't refund nothing! NEVER USE UPS AGAIN!!

I was just on the phone with Ups customer service/ their investigation department for an hour and 34 minutes and 25 seconds to find out why they keep losing my product twice in Ontario California and I got to say it was the worst worst worst experience in my life of being on this earth and on top of that I had to repeat myself 30 times on different occasions because they could not hear me or they could not understand what I was describing as the product. I don't understand. Nobody takes pride in their job anymore with all these UPS FedEx US Post Office, Amazon but everybody wants more money to do their job. I just hope in the future that UPS does a better job of not losing people's packages or maybe give the customer a option to pick up their products at their major hubs in each different state!!!🤬🤬🤬🤬

I have been a UPS Store customer since 2008 and early this year 3-17-25 my store closed without notice. Now I am not the only business customer that has used this Store in Boca Raton. I'm still having issue getting all of my mail. Not only that but those of us who prepaid for our mail boxes located at this store cannot get a response on how we are to have our prepayment handled. Image shown was on the door. The news here is questioning it as "Fraud?" I've tried to contact them several times. **. I've sat on hold multiple times, then it rings and rings at corporate.

So I ordered an expensive computer part, had it expedited delivery for next day. The order was to arrive on time. It required a signature, so I used the UPS app for special instructions to not require a signature and leave it inside my garage. So what happens? The delivery was sent back to the shipping center, because there was an update to the shipping and was sent to an old UPS access point 2000 miles away, I used 2 years ago. I called the UPS number, talked to a rep two times to explain the situation and "nothing we can do, because you made the request." I spent $30 for new shipping delivery instructions for a local access point. I don't know what's going to happen now. A Scooby Doo mystery. Terrible, they have become the USPS at this point.

I dropped off a package at the Fairlawn, Ohio store. I was asked what the package was and I said it was a graduation gift. It disappeared as soon as I left the store. I tried to start tracking it on Monday and then again on Tuesday and nothing was showing up except that a label had been created but UPS did not have possession of my package. When I called the store and inquired about this they instantly responded "It was picked up". I have made between 45 - 50 phone calls to customer service trying to get a manager involved and each time I get the same response "You need to talk to the store". The store tells me I need to talk to UPS. No accountability.

I have had a package delayed for almost 3 weeks now. I created a claim in the UPS system, which did nothing. Called, sat on hold for 40 minutes, for them to tell me they needed more information, but they didn't know what information. It has notified me 4 separate times that the package was arriving that day, and needs a signature, only for the package to not arrive. There seems to be no way to hold them accountable, or even to reach someone to let them know!

I worked at 2 hotels in 5 years in East Peoria, Illinois. Driver Floyd was above & beyond superior. Thru snow storms, the heat & rain he smiles and hauls tons of packages. Incredible hard worker that I hope is recognized.

I am with a national account that uses UPS every day. THIS IS THE MOST HORIBLE parcel company I have to deal with. I don't understand how 1 package was delivered for AM NDA but the second package, shipped from the same warehouse at the same time, has yet to arrive. I get passed off to several different departments over the phone that NO ONE seems to want to help. And this company just gave their drivers a substantial raise??!?

I have had numerous issues with UPS, from leaving packages in the wrong place, to speeding through our park doing 35/40 in a 5 mph zone. The latest is marking my package as delayed by weather or natural disaster when the package arrived on time at the delivery hub from me which is only 15 minutes away. The only delay is that the delivery hub had not unloaded the trailer that my package was on per customer service. How could the package be scanned that it arrived then? There was no weather or natural disaster in the area and should not be able to use that as an excuse for poor service.

I Choose the next day delivery option, but 3 days have been passed my customer is waiting his order. This is 3rd times we are facing the bad experience. The tracking information was vague, only showing "In Transit" for days without updates. When I contacted customer service, I was put on hold for over 30 minutes, and the representative couldn’t provide any clear answers about where my package was or why it was delayed. The lack of transparency and unhelpful support left me frustrated.

Would give 0 stars. Every month my medication sits on at hot truck till the end of the day and gets delivered when it's dark. Should be at room temp and it's always the end of the day by the time I get it. And today they didn't even deliver it. So now it will be on a hot truck for a second day. Again estimated delivery is at the end of the day and it's always hours later than that. Medication won't even be good by the time I receive it, if I receive it. Absolutely unacceptable for a delivery company dealing with medication.

This is the absolute worst parcel company, package gets delayed 1hr before it’s supposed to arrive with a 1-4 day new delivery window. Paying extra for expedited shipping and still takes a week to show up. DO BETTER!!!!

I shipped a time sensitive letter via UPS at one of my regional franchises. I paid nearly $20 for Priority delivery which had a delivery date (per my receipt) of July 12th. UPS suggested using their UPS innovations method; which apparently switches ownership to USPS and resolves any responsibility on their behalf. It is July 15th and my letter has still NOT been delivered and neither UPS nor USPS will take ownership of the poor service. I will use FEDEX in the future for any time sensitive needs.

UPS and your logistics and package delivery system honestly, is the worst. So much more efficiency can be put into it. I had a package second-day air today that said between 10:45 and 2 o’clock. The driver was literally one block from my house at 11:45 and I still don’t have my package and now it’s showing by 7 pm. So I’ve had to burn instead of a couple hours of sick time, a whole vacation day, because I have to sign for the package and this idiot was literally a block from my house...

On July 13, 2025, I visited UPS Store #2091 and was charged $2.95 for a “Work Order Computer Rental” fee — even though I never used a computer. The store received my pre-paid shipping label via email on their private terminal, confirmed my name, and printed the label from a public rental kiosk. I didn’t request that method, didn’t touch the machine, and wasn’t told it would result in a fee.

Everything I purchase online and is shipped through UPS I know it’s going to take 2 x longer than any other postal service provider. If I have to sign for the package I have to have it delivered to an ups pick because the delivery driver doesn’t want to actually follow delivery instructions and walk around back to knock. I've also ordered a gift for my nephew and both times ups refused to even pull into my sister’s driveway and attempt delivery. She lives in a trailer park so I can’t even get a gift from Amazon to my nephew without first having it shipped to me and then shipping it out to Fedex or USPS because UPS is absolutely worthless. They keep claiming the address is wrong but it’s the same address given to my sister by the state of Georgia. I called ups to confirm the address and corporate has no problem finding it but the lazy union protected drivers refuse to do their jobs and actually deliver the package.

UPS is clearly the worst of the major shippers. I have had repeated problems with them. All other major delivery services deliver reliably to my address in Germantown, MD. UPS is the only one who doesn't. Part of this is that they use big trucks more suitable for long haul cross country traffic while the other services use smaller trucks more suitable for residential delivery. UPS focuses on serving businesses, not individuals. This week a package for me was on their truck on Wednesday but they reported missed delivery.

Been waiting for a package to arrive for 3 days now. The tracking service sucks! It doesn't work. Keeps saying my package is in transit! I called customer service earlier today and they said my package was supposed to arrive today. It's been almost 8 hours and still no delivery!!!

I get three or four deliveries a week, usually small to medium parcels and the occasional large parcel. It seems like at least once a week I get the dreaded 'delay' and 'your parcel will be delivered the next business day' notification. It happens a lot of the time on Saturday and since there is no Sunday delivery I have to wait until Monday, so in essence it's a two day delay. It's like today (Saturday), I just got the notification at 3:00 pm and I've been waiting all day for a part to finish a rebuild job on my truck and now it's going to push my project back until next Saturday (I work all week and won't have time to work on my project again until next Saturday).

I recently went to a UPS STORE IN Hayden, ID to next day air my son’s wallet to him. Paid $57.88. That was Wed and it was to arrive by end of day Friday. Well it never got there and now it’s Saturday and he will get it supposedly Monday. He’s without ID, credit and debit cards. The help there were rude and uncaring. Needless to say I’ll never go back and will pass the word on!

Extremely disappointed with UPS. I had four packages shipped from the same location, all going to the same address—yet UPS inexplicably split them up and delivered them over the course of three days. This forced me to reschedule multiple installation appointments and disrupted my plans. There was no clear explanation, no accountability, and no option to consolidate or adjust delivery. I understand occasional delays, but this was avoidable and completely inefficient. If you rely on timely, consistent delivery for projects or professional needs, I’d strongly caution against using them if possible both personally and if your business uses them.

Today I was supposed to receive 3 packages from UPS. I watched the truck pass my house without delivering my package! I had medicine in **. Now I have to go buy some so I can get through!!! This keeps on happening! The UPS person doesn't like to come to this rural area so he only delivers when he is in the mood! I'm not happy about having to go without my medicine tonight because it's too late to go get what I need!

Gets worse and worse every time. Today I was having a small book delivered. UPS states "the receiver was not available for delivery". So my mailbox is completely accessible (and empty), my driveway is completely accessible, no animals, and I was home all day. Now, no one seems to know where the package is because "maybe it's not off the truck yet".

Zero stars. Very disappointed. I use to consider UPS better than its competitors. No longer the case. I overnighted a very important collector item that is very valuable. It was supposed to be here by 12:00pm. Of course it didn’t arrive. It’s evening time. Still no word. Tracking shows it’s still at the original store. The store says it’s not. I called the main UPS number and they said they have no way to find my package. What’s the point in tracking if you’re not going to use it? At least USPS can tell you where your package is at any time. UPS has no idea where my package is. This is not surprising after reading their reviews here. Ridiculous.

I ordered food 2 Air shipping, package was shipped on July 1, 2025 and was scheduled delivery July 3, 2025. I called them July 3 when the package was updated to be delivered on July 7, 2025. They said they would call me back and never did. Then the package was in KY, IN then in Grand Haven Michigan. Then it made it to St Joseph, MI. I called them on July 5, 2025 and they said it was on the truck waiting delivery for Monday July 7, 2025. I told them the food is no longer good and they said they were sorry and it was 100% their fault. I filed for a refund on July 7, when it arrived at my house that afternoon. Then called them again the next day and they said I needed to contact the company I ordered it from to file the claim on my behalf since the company paid them, I told them I paid the company for the shipping.

Delivered a large order to the wrong address with an unauthorized signature and had absolutely no interest in finding out where the driver left it or why it was signed for by someone other than myself. Refused to give any information after I filed a claim. No photos of the address were taken like they usually do. The whole thing seems pretty unprofessional and fishy. Will stick with FedEx whenever possible.

I dread when someone sends me a package via UPS. Every time it's the same scenario. They give me a date when it will be delivered. I check the tracking that day. Package has not even reached the distribution center. Even though they emailed me to say the package will be delivered today, it does not show up. The next day, I get a notice it will be delivered that day. Look at tracking info, still not even at distribution center. I get it, they are awful and cannot deliverer on time, but do you have to torture me by telling us it we be delivered today, for 4 days in a row! Btw, this happens every time, not once, not twice but every time. As a business owner, I will not use UPS for this reason. I care about my customers.

I'd like to thank the driver who delivered my package on the 4000 block of J Street in Philadelphia for his diligence and making sure I got my delivery not only on time but after the time frame that they gave me and coming back after he left the attempted delivery notice to ensure that I got my new phones from T-Mobile that required a signature. Later in the week I also bought a tablet and again the same driver's diligence made the delivery later to knowing that I will be home after the normal hour. Not often do people thank delivery drivers for the diligence and dedication to ensure I got my package. Whoever that driver is that delivers to the 4000 block of J Street THANK YOU FOR GOING OUT OF YOUR WAY. Robert M..👍🏾👍🏾

The UPS store at 119 West 72nd Street in Manhattan has hard working, courteous and professional employees who always go above and beyond for their customers and they deserve to be treated with dignity. Every time we go in to send packages something is broken affecting their working environment and care for the customers. Today it was sweltering hot when we went in to send a package, the employees said the AC should be fixed soon but it has been months. Please do better, we need to take care of each other in these times.

I purchased 2nd day air. On July 3rd I placed my order. It is now July 9th. Where is my order? They don’t know. I’m so pissed. Customer service just hangs up constantly. This isn’t the first time. Expect Ups to add 10 days to their silvery estimated time.

I’m heartbroken and outraged by my recent experience with UPS. Three packages shipped to me containing irreplaceable family artwork—keepsakes from my late aunt and uncle—were either destroyed without notice or marked as delivered when they weren’t. No photo proof, no signature, no call, no explanation. These weren’t just packages—they were personal, one-of-a-kind memories entrusted to UPS. I never denied delivery. I was never contacted about damage. Yet somehow, UPS took it upon themselves to discard my family’s belongings without my knowledge or consent. While the local UPS Store in Henderson, NV showed empathy, UPS corporate has been unresponsive and opaque. The emotional toll is immense, and the lack of accountability is unacceptable. Unless this is made right, I will never trust UPS again—and I’ll make sure others know the risks.

Worst experience ever! I would never use them. The customer service is treacherous filled with inept people. The delivery was rescheduled 3 times. My package was 2 weeks late!!!! NO APOLOGIES. NO REFUND.

I've had a really shitty experience with UPS. I ordered a phone and it was pushed back 3 days, then the day of my arrival they show up and just leave no communication, just left. Get online to check my order and it says it was damaged... I called customer service to complain about all the issues and told the rep to have the driver come back and drop it off. She said they couldn't then hung up. Now you're trying to deliver it while I'm out of state.. Yeah ... You seriously suck... And you guys never answer the phone.. DON'T USE UPS!!

I recently had 2 shipments I was scheduled to receive through UPS. Both packages were late by a week and so I reached out to their 1-888 number and was told they were really busy and would try to schedule drop off only after a week. I called again the next day and asked if I could pick up instead and then they are telling me that the packages are lost (stolen, I guess). I tried the website to open a claim and received an error. So I called them again and asked them if they could do it and the answer was no. They take no responsibility for lost/stolen items.

Two days late only to get a message saying delivery was attempted. As many people or here needing jobs and can read an address, my mailbox or their GPS.. this driver left a note and delayed my package being delivered another day. It's food for goodness sake. Incompetence infuriates me. Let someone who can do the job have the job. 3 days late and maybe the dummy will leave it because I can't be here to sign for it. I've been waiting 2 days already.

I was to receive my package in 2 days. Well on the 3rd day I had to go through hoops to finally get ahold of a live person. Was told they tried to deliver but didn't so they sent my package back to the sender then they tried to say my house looked vacant so I said, "Okay send it to another address." Still never got my package (my house did have a fire happen) but I was there waiting. Never showed up.

UPS SUCKS.... They used to be the best.... They can't deliver a package to save their life now.... Trying to talk to customer service is like trying to order food at McDonald's Drive thru. Their Non Existent customer Service SUCKS just as bad... It's a shame.... FedEx is just as bad now... When you don't pay enough... It all goes to Hell...

I must say UPS is the worst company ever. I ordered and paid for overnight service. As the driver is supposed to be in route two blocks away from delivery address suddenly the is address problem. When UPS delivers here daily. Cheating and stealing customers money to provide a fake service 🙄 If I ran my business as terrible as ups I would of been out of business in a week. Ups is the worst delivery service ever. ** is my email reach out

I have had 2 packages delayed that I PAID FOR to have delivered Next Day Air. BOTH packages were delayed. I contacted customer service to get a refund per their guarantee and they have FOUGHT through the whole process, REFUSED to give me a refund, and they LIED to me on the reason for delay. One of the packages was at a distribution center 10 minutes from my house AND THEY STILL MADE EXCUSES AS TO WHY THEY COULDNT DELIVER!!! I WILL USE FEDEX FROM NOW ON!!! WORTHLESS COMPANY, NO RESPECT!!

Try to go to the UPS store to ship a package straight at the UPS store. The guys behind the counter told me they could not generate a label or weigh the package. Go online to generate the label so I did. Filled out all the information. It gave me an error. Wouldn't tell me where the error was. I even had my friends do it and try it out for themselves just to show them it wasn't me.

The lazy driver did not even attempt to deliver the package. I was home all day then customer service, I was on the phone for 3 hours to get hold of a supervisor after to hang ups. I wish they go bankrupt and I wish Costco would stop delivering with them, very poor customer satisfaction after they lost my package.

My package was supposed to be delivered 7/8 by 5pm. I was never, not once notified that my package never left the facility. The app to track my package was also never updated. When I asked the associate I was speaking with when it was scheduled to leave Kentucky, he could not provide me with an answer. This is absolutely unacceptable and up there with the WORST customer experiences I've had.

I purchased two cases of wine from RASA Winery. The wine is shipped in styrofoam boxes with two ice packs to prevent the wine from being damaged by the heat. I have attached a picture of the container. It was a very hot day the wine was to be delivered. We received an email from UPS at 6:34 pm on June 2 (copy attached) that our wine was to be delivered between 12:30 and 3:30 pm on June 3. We adjusted our schedule to be at home to receive the wine. However, without any notification UPS sent another email (also attached) at 10:36 AM June 3 changing the delivery time to 9:45 AM to 1:45 PM June 3. How can that occur?

I ordered parts for a broken screen door from Anderson Windows. UPS missed its delivery window twice. And now they have a notice saying that there is no known delivery date!! I spoke with Anderson, and they said there is nothing that they can do at this time.

Delivery service is horrible! I was notified that a package was to be delivered between 12:45p and 3:45p. At 4:30p the time was changed to 7:00p. At 7:20p, the time was changed to 9:00p. It is now 10:00p and still no delivery. Unfortunately, I have to sign for the package so I was stuck waiting for a package all day. What's worse, they were in my neighborhood at least 4 times today. They truly SUCK at delivery services! No package today after waiting all day. If I could give zero stars, I would.

If I could give them a minus 0 I would. UPS had my package since July 3,2025 saying it was delivered and needed a required signature. Talk to the sender (T-Mobile) which started that I didn’t have to sign for the package also spoke to someone at UPS that started I didn’t have to sign anything the driver didn’t feel safe to leave it. Here it is July 7 and I’m still waiting for my package that was supposed to be delivered by 6pm est.

I placed an 2 separate online orders from the same company that guaranteed my delivery by July 6, 1025. I received one package, while the other never arrived in time for my vacation 2 days away. When I checked the tracking, it showed I would receive my package a day early. Here it is the day before and no package. UPS website shows now that I will receive it on the 7th. Does me no good since I will be leaving early that morning. Saying all this to voice my frustration over not getting my package as scheduled.

UPS has been cutting costs and drivers, either that or they’re so horribly mismanaged that not updating tracking for 5 days is “acceptable”. Need a delivery estimate? Too bad, you’ll get your package when they feel like it, and you’ll do it with a smile as they toss your package into the street. Going to the website? Prepare to get zero information. Talking to their “assistant”? It’s just a set of preprogrammed responses and no useful information will be shared. UPS used to be better than FedEx and USPS, but now they’re about on par with DHL in the US.

UPS lost my high-value package worth over $2,000 — no responsibility taken. This wasn’t a small envelope — it was a very large box, and it was lost when it was already near my house. The package had all my personal clothes and business inventory. UPS admitted they lost it but just told me to contact the shipper. Both UPS and the shipper are blaming each other, and I’m left with nothing. For such a big, high-value package, this is beyond unacceptable. I saw all the bad reviews after this happened — now I understand why. Never using UPS again.

UPS has lied about making a delivery. I had two dates and they showed up on neither date. They pushed the day and time on each delivery and never showed up. I don't know if I should cancel. Now I don't know if I should ever use their service again. I have a third delivery date.

UPS delivery services have gone downhill recently. About 40% of my orders have been marked "delayed". Most of the shipments delayed go through Aurora, CO. I used to be able to count on UPS deliveries, but have resorted to having packages delivered to an alternate site which is an added expense.

I ordered an AC. The UPS guy press my doorbell, I let him in. Realizing he wasn't coming up I go downstairs. When I get downstairs to the lobby not even 5 seconds, there is no box. But yet he took a pic of it being delivered. What was there instead was a small package for another Tennant at the same spot mine was when he took the pic. 2 hours later, that same small package was there. Loaction: UPS at MASPETH QUEENS. July 5th so-called delivery. Signature was required for this box.

Delivery drivers make no attempt to actually get in contact when they're delivering your parcel. I live in apartment complex and they didn't even bother to come through the front door. Left a note that they'll try again in two days after making no attempt to contact me. I could've been downstairs in thirty seconds but no. I saw that they tried to deliver not two minutes after they posted it and I ran downstairs to see if they were still around. No luck. This is not the only time I've had these issues with UPS. Will not recommend and will not ever use again.

Had live delivery and every thing slashed. If that's how they handle a live delivery I'm done with them. They deserve a 0 stars. They are worse than the post office and FedEx is just as bad. I will never use them again.

My package is still sitting in the Baraboo location. It's been TWO days!!!! This is ridiculous. Before I order anything else, I will make sure that it doesn't go through UPS. You have lost all of my respect and trust!!!! NEVER AGAIN!!!!

UPS Cover-Up. My husband paid over $50.00 to UPS to ship a package from NJ to SF. The UPS driver failed to deliver the package at least 2x, even though I was at the delivery address at the times of these failed delivery attempts. The UPS dispatcher at the SF warehouse/distribution center refused to disclose whether this driver tried to ring the buzzer at this apartment building. She was unprofessional/rude when I asked follow-up questions to better understand the situation. One UPS customer service agent would/could not tell me why the UPS driver could not contact me the (at least) 2x they tried to deliver my package.

Package will be ripped open and your shoe box will be ruined as some of these delivery drivers tend to steal. Happened to me today. Company claims that they're responsible once the product reach the courier. This is the worst delivery service.

I would give UPS zero stars if I could. On the UPS website, the company says they provide secure shredding services. You make an appointment, you pay the fee, and you are supposed to be able to put the documents in a secured locker yourself, and the documents are shredded by a third party which specializes in secure document destruction. Instead I got to the store, the associate ** took my money, and then said he'd take care of it later, he was too busy. I said, no, I'm not leaving my sensitive documents in a store with strangers. Duh. The whole reason I am shredding the documents are for security. He proceeded to give me a guilt trip that other people were waiting in line. I reminded him I had made a 30 minute appointment, precisely for them to take care of my shredding.

They broke two METAL candelabras, shipped separately. I filed claims weeks ago. Heard nothing back. I called several times and got no help at all, a runaround, excuses and lies. Seems the people on the phone lines are just there to divert you. Then you hang up, no results, no resolves. The last guy tells me one claim was approved but later sent me an email saying I need more information. Information I already sent. The email did not connect me to anything. When I go online there's zero claims listed. Such BS. I have not used them since.

Was told my medication that I had to sign for between 4 and 8 pm. They arrived at 2 pm and I missed my very important delivery. Outrageous! Talked to customer service and was told I would still get my medication. NO DELIVERY FOR YOU! I WAS TOLD, "SORRY. SOMETIME TOMORROW." NOW HAVE TO TAKE A DAY OFF FROM WORK. BS.

What an unprofessional service. Can’t set times for package, they want a signature but give Me a totally wrong time for the package to arrive. Says between 4:45 -7 and they attempt delivery at 12:00 TWICE! What a joke.

This is beyond ridiculous. I spent extra money for upgrade Shipment just to have it one day sooner. It’s not right to pay extra just for a day earlier which I didn’t pay for. I am requesting complimentary overnight shipment ASAP!!!

Package delivered to a different address per UPS support (that took 30 minutes out of my workday). Forced me spend additional time and $200 to get an urgently need replacement. If I could give no stars, I would. Hope that driver enjoys my item! Support was RUDE!

Paid $20+ for 2nd day Air shipping A.M. Package has been stuck for days elsewhere in Louisville. Didn't even give me an update that it is delayed until on the day it is supposed to arrive that it is delayed and finally departed the facility. Amazon, USPS is arguably better and more efficient especially when you pay more for faster shipping.

Not one shipment arrived as advertised! Paying express rates I was told that the dates are “intended”! Handing shipments off to USPS makes it even worse. The service cannot be recommended when you depend on specific dates.

UPS used to be great. Now they are greedy and I hope I am alive to see them file bankruptcy and go away.

If I could leave less, I would. UPS does NOT care. They dump packages by the road, by the mailbox, anywhere they wish. Union has ruined a good company because nothing can be done to these drivers that don't care. I have had a business for 58 years, in my home, deliveries from FedEx, UPS, USPS and UPS is by far the worst. Dumped my package at the end of a 300 ft driveway, took a picture then said it was delivered. I have been waiting on this package for a few days. Customer Service asked if there was room to turn around, yes! Others have managed, but not this person. Half wrapped in plastic, the cardboard boxes would have been destroyed from the rain that came later that evening. Customer Service says "we will talk to the driver". Driver doesn't care! They are holding us hostage

I paid to have my delivery scheduled for a two-hour window and they delivered an hour early, so I missed my delivery. I called and after messing around with the automated system, I finally got a real person, and they not only were able to help me they did it with a smile even with me in a not so good mood. They were able to get the driver to come back and re-deliver my package the same day. This was such a relief as I took half a day off to be here to sign for my package as I could not auto sign online. I just want to say thank you to the person on the phone and the delivery driver for coming back to my house. You guys are awesome. Thanks.

As always UPS says they tried to deliver a package but nobody was home to sign. After years of this b.s. I always purposely sit by the door to prove they never come to my door and sure enough while I’m sitting and waiting for my package I get an email saying they tried deliver. This happens literally every time UPS is involved. I wish I could control why company delivers my package because if I had my way I would never use UPS. They do not give a shit about residential deliveries. Super pissed…

My package arrived with half of the products missing. I started a claim on June11. This has been the worst ever experience with filing a claim. First, no one responds for 2 weeks. When I call rep tells me that they called - never left a message. Now, I am finally interacting and they are asking me for pictures. How can I provide pictures of items that were removed from my package. I was told that my claim was approved, but still not payment. Now on the phone and the agent is telling me when I submit the documentation I will be reimbursed. I asked what more do you want, she put me on hold and I'm left hanging. My next email is going to the BBB. UPS collects my Insurance money every time I ship a package and now I have to jump through all these hoops before they can reimburse me. Sorry, I'm using Fedex from now on.

I ordered a product through a distributor which shipped the product UPS from the manufacturer to my location. UPS lost the package. The distributor filed a claim and UPS initiated an "investigation". This process took several days which finally ended in a claim. The manufacturer re-shipped the product and UPS lost the package again! I still haven't received the parts I ordered and my equipment has been down for over a month now. UPS tracking, support, customer service is absolutely terrible and useless. I will never use UPS again!

I have never and I mean never had a package delivered in the last year in time. I mean UPS says today and three days later they deliver to an ups store. Ups you should be embarrassed! FedEx is by far better even USPS. Oh My God.

Timely package arrivals? Are you brain-dead? I've had to use this utter trash many times at 10 addresses in 7 different states, and I have NEVER had a package delivered to me on time. I have never sent a package via this garbage company that shouldn't exist without said package being lost, being sent back or being forced to try, in vain, to talk to their mindless customer service drones in order to fix a problem that they, of course, created. I hope that this company fails, and I hope that the current CEO never works again, but we live in a brain-dead dystopia where the CEO of a company as poor as UPS receives an 8 FIGURE SALARY regardless. There seriously isn't a way to truly describe how much I hate this company, but that will have to do.

Is it really so hard to deliver a package to a front door I mean, it's what I actually pay them to do. So why is it that keep delivering it to 2 and 3 houses away from me? I seriously have no idea The address is on the front of my house in 8 inch Letters across the front of my house. It is in black letters on white background. On my driveway, how freaking difficult is it really is? What I'd like to know. People say crap about USPS, they are nowhere near as FREAKIN flagrantly Stupid as UPS DELIVERY DRIVERS. SERIOUSLY THE WORST!

My overnight letter has not been moved in 2 days. They sure collected their $80 for one letter. Been on hold for over one hour to get answers. Still sitting waiting on the phone and no response from a human. Horrible. Pleaseeee do not use UPS.

A package was supposed to be delivered to my address. The driver was at the address and just needed to turn left at the corner and the address is to the his left. Now there is supposed to be an issue with my address; it is not. I track the package. It doesn’t say it is out for delivery, but says that a delivery date will be given soon. I opt to pay 5 dollars to have it held at a location nearest my address. Nearest my address is a CVS. Fortunately for me a UPS truck was sitting in front of the CVS. Otherwise I would have thought I was being punked.

Absolutely the worst..only stay in business because we gave no choice…. CSRs don't speak English.. they hook to buy their prime membership - which inside and it didn't work . .. I put a hold package on - and they still delivered.. got stolen.. tried to file a claim- website down..

UPS is the worse shipper and nothing but a scam. I live in Ohio. I ordered something yesterday evening ET from Texas. I received a text message today at 4:50 ET stating that delivery was attempted today but the package could not be delivered today because no one was home to sign for the delivery. The damn package was not even received by UPS until this morning IN TEXAS per the site's routing information so it could not possibly have reached Ohio by afternoon of the same day. It gets better because in order to change delivery site or day I had to pay an extra $5.99 or $9.99 respectively. UPS "services" are nothing but a scam to suck more money from the public. I would give the company a rating of -10 if the scale allowed me.

I can't believe anyone was able to give anything above a 1 star review. It has been an absolute fiasco trying to get a package delivered to my house. They're supposed to customer service is worthless. Got nothing but a runaround every time I called in. Never did receive my package. Told me they were sending it back to the deliver. Not sure if I'll ever see that package.

Have never had a good experience with them. They are truly incompetent at their tracking and delivery system. They have a customer service delivery depot in my area to pick up packages, but you are not supposed to pick up packages there. HUH? In one instance the UPS store moved 2 blocks from their old location (even though the old location was listed on the website). Believe it or not, instead of delivering it to the new location, they shipped it back to the sender, over 1,000 miles away. I have relatives who work at UPS and they told me they were not surprise, that a lot of their employees are simply lazy and incompetent.

UPS ruined my entire day. I’ve been on phone on and off for over 4 hours. Their Brokerage billing department kept me on hold for over 2 hours, never answered. They have passed me along to different departments all day. No US company should treat customers with such a lack of professionalism. I skipped my lunch hour to call them. They are horrible.

Absolutely garbage. They leave a note when they missed our delivery. Send a BS address on the note. No one knows where the package is or if it will be at this facility or when the facility doesn't know when they'll come. They can't tell you when they will try again so you can ADJUST YOUR OWN PERSONAL DAY to make up for their incompetent and then the next day they just leave a black note with even less information. Damn to hell anyone who actually thinks this company needs to stay alive.

All I can say is I don't understand how this company who also keep in mind pays their employees 40+ an hour can not follow a GPS along with be able to read an address sign on a house. Over the past 3 months I have a had multiple packages not be delivered to my house and every time I tell the driver the next time I see him he just blows me off. Worse delivery company ever.

Worst delivery service. They lie and force to pay extra. Totally unreliable and useless. Please avoid this delivery service. I have had the worst experience with this company when I was waiting for important medicines for my family member.

I am beyond furious. I left clear, printed instructions on all six boxes stating: "If not home, leave with neighbors." Guess what the geniuses at UPS did? Absolutely nothing even close to that. Instead, they attempted delivery multiple times to the wrong address, completely ignoring the boxes AND the delivery notice. I was out of town, so I took the time to leave everything labeled properly, thinking that was enough. Apparently, reading a single line is too much to ask. Six boxes, multiple delivery attempts, and not one driver had the basic sense or courtesy to read or follow simple instructions. I now have delayed packages, wasted time, and a massive headache thanks to their incompetence. This isn’t just poor service – it’s outright stupidity. UPS: train your drivers or just admit you can’t handle basic logistics.

I’m waiting at home for my scheduled delivery between 9:15-11:15. I see on the tracking status that it will be delivered today. I wait patiently only to receive an email update 8 hours later that “the receiving business was closed and delivery has been rescheduled for the next business day” which is Monday morning! This is a total lie. The address is my home not a business and we were there all day. In fact UPS delivered another package to me that same day. I don’t appreciate dishonest people. If they don’t want to deliver a package on time then go find another job.

My job sent my uniform through UPS. Anytime I order anything when I see that it has to be ups I don’t order it. Ups is the worst. They attempted to deliver yesterday left the sticker. I was home all day today. They claim they try again but now all sudden it’s no sticker on the door. I’m trying understand how did they attempt to deliver. I have security in my lobby. I have a mail room. If you leave it in the locker I have to sign for the locker to open. That’s still my signature if they package require that. Then I call customer service and they hang up to transfer me to do a survey smh. Then the icing on the cake charge me 8$ to have it ship to a access point. Ups is so ** it’s a shame. I never had this problem with anything else. I live in a nice building. Packages don’t even come to the door. It’s a package room for a reason. Just **.

UPS is so horrible they charge sender then don't knock and try and charge you to bring back next day and you left waiting for your package. And you call and all you get is a recoding that screw you over.. Cause they don't care.. Like I hate their customer service and the service and they are scammers.

What in the past was a great company has gone to one of the worst companies in the world. Between what they lose, their very high rates, fraudulent charges, their inability to resolve problems and the worst customer service; they can't get much worse! Avoid if all possible, it will save you many headaches.

Driver left my package 150' from my front door on a equipment trailer behind the rear tire on the side of my property. I was home and did not even see the driver. My dogs did not even see or hear the driver which go nuts every time someone stops at the house. It rained that very same day and package got very wet because I was messaged to give it 24 hours by eBay. Which did not assume any responsibility because it was marked as delivered. Tracking number **

I've had another terrible experience with a UPS delivery. Once again the delivery window was changed last minute and when I wasn't home to receive delivery the driver dropped my package at a UPS store for me to pick up rather than make a second delivery attempt. Now they can't find my package.

Bought an item from the US for 27.50$. UPS tacked on a brokerage fee of 150$ to C.O.D. I refused to pay and did some research; and found you can go to the CBSA and clear the package yourself. I called to get the necessary forms 3 times. Each time, they said they were escalating the case and they would call me back. They never did. On the fourth time they gave me the necessary forms, and said I had to clear the package in 2 days or they would send it back. I went to the CBSA the next day, and cleared my package for 4.89$!!! I sent in the forms that evening. I was happy after chasing them for 3 weeks I would receive my package.

Package got stolen off porch. Call them, said to make a police report and I did that. Then call the callback number multiple days in a row for it to hang up then called customer service for them to tell me someone will call me around noon the next day and it’s been over a week with no call.

Staff was helpful at time of shipment. However, once I paid $25 to get a package there in two days to my son for travel on the third day, it all fell apart. I requested signature so my son would be alerted when package arrived. They didn’t call him and left a dreaded sticker on door. Son drove to UPS and was told by a rude clerk he could pick it up next day. Problem is he needed it today which is why I spent $25 to get it to him today! Great customer service in Asheville from Joshua. Awful experience in Bloomington, Illinois. Shame on you, UPS. I’d love to get a refund.

I got screwed I believe from Petaluma, CA UPS on McDowell. I shipped a $400 watch to Canada for $79. I asked would there be extra charges or issues and they said not. Then package was not delivered and held at customs and she had to pay $300 to release it. Because of ups I lost $300.

Customer service was terrible. Delayed my package when I'm going Out of town and Won't ship it to UPS facility instead. When this is not my fault that they delayed the package. I'm just adding characters now because this is a joke.

Every time I have an important part ordered (that takes 8 weeks to manufacture) UPS loses my package. It makes almost all the way to my house then they lose it. EVERY TIME. I'M TRUELY DISGUSTED WITH UPS. How do you lose a package with in a few miles from my home? Negative 10 stars.

I have had two failed attempts (attempt is doing some VERY heavy lifting) to have a package delivered, first person did not read the "Doorbell Broken please knock sign" and walked away while people were home. The second person apparently came two minutes after I had just gotten home and 30 minutes before the Tracking number said he'd be there (which would have been great if he had done his job.), also could not read the please knock sign and I got him on my Ring camera walking away without even attempting to knock either, and only waiting 5 seconds. Everyone was home in the room just on the other side of that door, if he would have put in the small effort to raise his hand, and KNOCK, we would have answered and quickly. This is brazen laziness.

Horrible service. Always delays due to mechanical failure excuse. I live 60 miles from Winnipeg and my parcel has been in Winnipeg for 7 days. I could have walked there and back by that time. Maybe go back to Pony Express.

I have ordered from Amazon several times and when they use UPS as a carrier the packages get lost in transit, damaged, or delayed. 3 packages were lost outright in Earth City MO, 2 had been damaged so bad the boxes were punctured or torn, and now this last package has been delayed in transit. The latest package left Amazon June 8th and was supposed to delivered by June 13th.

I'd give 0 stars if I could. First they try to scam you with their exorbitant brokerage fees. When I told them I'd clear my package myself (for a fraction of the price), they demanded that I send them the paperwork within 2 business days. I held up my end of the bargain. Did they? No. After sending them the required documents to clear my package, I've been waiting for over a month (26 business days and counting!) with not even a call or email to let me know what's happening. It's almost as if they don't give a damn... My package has just been sitting in their warehouse. I called their customer service twice in that time and was told it would be delivered within 24-48 hours. Stonewalled, in other words. How on earth is this company still in business? I'll be avoiding them at all costs in the future.

Within 3 days of shipping, and the package hadn't even left my state, UPS lost my package containing a homemade queen-size quilt I had designed for my son that took me a year and a half to complete. After a too short claim investigation, UPS was quick to issue me a small check that could never reimburse me for the true value of this sentimental priceless gift. I could not get the help I needed to locate my lost package. When I called toll-free numbers for help I had to talk with foreigners I could barely understand and who could offer me no help. No one cared enough to help me. I was continually referred to someone else who was no help either. I just kept getting the run-around. I am very dissatisfied with the incompetent, untrustworthy, uncaring, poor shipping service of UPS. Wish I could have given them a zero star rating. Never again, UPS! Your customer service is extremely poor. You don't have company integrity.

UPS told us our package would arrive between 9 am & 12 pm. At 11 am, an email said they tried to deliver, but nobody was home. My wife took the day off and waited at home for them. Nobody ever came to our door. I reached out to them and was informed that they would deliver it the next day. I said, "No; we were not going to take another day off of work." They then said, "Ok, it’ll be delivered between 3 pm & 7 pm." 7 pm came and went, no delivery. I called again and they said we’d get it by the end of the day. (By 10 pm). I asked if we could pick it up at the service center and they said they don’t allow customers to go there. Finally package arrived at 9pm… Very poor customer service and dishonesty was terrible.

Kudos to the driver that was in Port St Lucie, FL June 16, that returned back to my home to deliver the missing item. I was surprised that I only received one of two of the same product. He said it slipped out of the packaging and was rolling around his truck. I appreciate his extra effort to get it delivered to me!

Absolutely horrendous, I wish I can give them a negative 10 star, I paid 250 euros while in Spain to ship to Florida, the 2 boxes were trashed and a surround sound that has special meaning in my life was busted, I submitted a complaint and they wanted to see the boxes that I had thrown away so they are not doing anything about it, they are irresponsible and find ways to not be held accountable, don't ever use UPS people, you will regret it. And for some reason I tried to upload pictures on this review and is telling me an error occurred. What a coincidence.

Worst customer service. There is full page laminated sign on the ground at my front door that says put all packages in the the outdoor closet to the right an an arrow pointing to it. Getting to a customer service rep with an Ai chat bot that can't understand English. When I say get me a human being as the ai chat bot has not understood "package not delivered correctly" 5 times. Then they are closed on the week end. All deliveries from now on will will be from anyone but UPS!!!! I will not accept UPS as a shipper.

I was just told by their customer service that my package was delayed due to ice on the runway on June 14th in Texas!!! It’s in the 90’s and a low of 76 at night!!! Is that the best lie they can come up with? I would feel more confident in a company that is honest. To straight lie to people and stick to it when questioned is discussing! Tracking# **.

My package took a week and 5 days to get to me after it arrived at UPS. Because they couldn’t find what facility it was at. I kept calling but no one will give me an answer where my package was. It was a horrible experience.

Terribly bad service. I found a note on my door written in marker on a UPS tag to call the delivery driver. I called repeatedly and he didn't answer. I eventually went on the website to pick the package up at the drop-off center in my town. I waited a few days and went to the drop off center and they couldn't locate the package and said it was in transit but couldn't say where. I kept calling the delivery driver's number and a couple days later he finally called me back. He said, "I don't know what to tell you, man." I called national customer service and was treated very rudely for not being able to understand the guy's broken English. I refuse to ever deal with them again, so I'm sending the package back just because the vendor chose UPS.

Utterly useless now. Every time a parcel is shipped to me by these clowns, my heart sinks. It either doesn't arrive on time, it's damaged, or never turns up at all. The usual 'story' is that they knocked the door by no-one answered. Well, as I work from home, am not deaf, and have a video doorbell, Those lies don't work. The truth is, their "management" have cut so many jobs, they can't deliver even a basic level of service. I will actively go out of my way to avoid sellers who use UPS and I NEVER use them myself. Do yourself a favor - stay well clear.

UPS is charging a $25 fee to write them a check. UPS is now requiring me to pay by ACH or credit card. But when we first went to set-up the credit card payment UPS's system would not accept credit cards. We were told to pay one more by check and given a case ** and was told if we had problems to give them the case number. I just spoke to my UPS Rep. Lindsey ** & was told there was nothing she could do about the check fees. The last few months I have spent more time on the phone disputing charges than I care to mention. I have doing business with UPS for over 25 years. I will not be using UPS in the future.

I have been trying to track an overnight package I was to receive and forwhich I have a tracking number for over 24 hrs. The app does not work, the tracking number gives inaccurate information, the chat and phone customer support gives completely erroneous info or just lies about the package status. There is supposedly an enhanced service which should work like Amazon, showing the exact location in transit, so I tried that but it does not work. The service to give directions where to leave a package at your home or with a neighbor does not work, I was told a note was left on my door but it was not. I have no idea where this is or when it will arrive. I have ZERO trust in UPS. I will never use UPS to send a package. Not ever.

If I could rate UPS customer service as less than one star, I would. I have spent months attempting to reach a representative to help me with a lost claims package at this point. My package was scanned once but disappeared after it was scanned and has never been delivered. I even escalated through the Better Business Bureau only to be told that I had to wait for the shipper to finish filing their claim by their corporate relations department. They didn't even read the documentation I sent over, or they would have realized that I am the shipper. Their website doesn't work and their customer service agents don't even speak English. I don't understand how or why this company is still in business.

I have never been more frustrated with a delivery company than I am today with UPS. I had a package delivery scheduled today for work and when I checked the website it said to be delivered at 12 PM, there was no text or email to advise of an earlier delivery time. They came to my home at 1027 AM instead of 12 PM. I have cried as I am very livid as the missed delivery notice on the door said that I can pick up my package at the UPS store near my home. I get to the store only to be advised that they won't have my package until tomorrow which was not on the missed delivery notice, so the store associate advised me to call customer service. Boy did that infuriate me more as the rep mispronounced my name several times then added insult to injury that the driver couldn't reattempt delivery to my home as I stressed how this package is affecting my work, and I need to get the package today.

If you have a business I do not recommend using UPS! They charged us over $3,000. If your package size exceeds 165 inches for length and girth (length + 2 x width + 2 x height) you are billed the Over Maximum Size of $1325.00 in addition to the Large Package Surcharge of $250.00. For this shipment the length plus girth was 81 + 2 x 44 + 2 x 24 which equals 217 inches. Basically, a shipment of this size should not go through the UPS package system. It is more suited for LTL. When measuring the box, we made sure to check it over and over and then they GUESSED on the weight. They moved it from 20lbs to 440lbs!! There is some BS going on at UPS. They never communicated with us about the box. It was completely inexcusable!

Delivery of medical supplies to handicapped customer. No estimated time of delivery, so tag left on door (with no estimate of time for next effort other than next delivery day). Tag leads to website which gives alternative for recipient to direct item to pickup location, but that effort led to final page stating “having trouble loading page”. Unable to switch to a pickup.

I shipped a handmade quilt to my niece. She had given me the wrong address. Spencer **, from the Falls of Neuse Road, Raleigh NC, USA Store changed the address, called me with updates several times after that address too was faulty. Put in a claim for the item. After many phone calls and a month of back and forth, he traced the package and had it shipped back to me so I could resend to my niece with correct address. A handmade quilt is an unique gift that couldn't be easily replaced due to the materials, time and effort spent on creating it. And, thanks to Spencer **, I don't have to! He was wonderful. Kept me informed of every delivery attempt, change needed or action required. He definitely went above and beyond with customer service and satisfaction for UPS.

My package should have arrived on 06/04/2025 by 7:30 pm. A sender missed an apartment number, and UPS didn't even try to call, text or email me to figure out a missing info. Insted of this, immediately - in 20 minutes, at 7:58 pm they shipped my package with very impotant urgent stuff back to Europe!!! They didn't even give me a chance to receive my package! They don't think, don't feel, and literally don't care. I will never ever use your servises anymore!

A package sent on 5/21/25 has never arrived. I have spoken to 7 different people at 800-742-5877. An investigation was opened by a UPS employee on my behalf. Today, I am told that the investigation is closed due to it being on the wrong form -- which was done by a UPS employee. I was charged for the shipment which UPS cannot find. I have spent hours on this issue with no resolution. Customer service is outsourced to India. I would never recommend UPS.

Ultimate Pathetic Service -UPS Negligently lost a $1000 package. Did not bother to tell me. They "looked for a couple days" then closed the case and were done. I tried to file a claim, I was not the shipper because I dropped off and don't have a UPS account. They blame the shipping location. They don't care to find it after 2 months. they won't refund the shipping charge, they won't replace or reimburse for the negligently lost package. Big business makes 100% of the decisions to screw hard working Americans. Ultimate Pathetic Service-UPS.

This has to be the absolute WORST delivery service known to man! Using the email, phone or chat to resolve an issue is pointless.... I actually spoke with a rep and was told that my international package is delayed because it requires a form to clear customs and I... "YES," I said. He said I, need to contact the company about the documents!