United Parcel Service - UPS Reviews

Our driver drops off a package in Hurricane weather 400 feet from my house. He sucks. No dogs were outside when he delivered. He has become lazy and a jerk when you ask him to bring it to the house....

Has repeatedly been hours to days late. This company still doesn't deliver on weekends and almost never gets anything I order get here on time at all. Their tracking system is a joke and the the fact they cannot deliver anywhere near their own timeframes is a joke. This company has many many complaints on this site and the BBB and still is the absolute worst shipping company in the US.

I went in at 9 am on 9/26/24 at the Gray LA location to pick up 2 packages and no one was behind the counter. 5 minutes passed, still no one, 10 minutes passed and a driver walked by, 15 minutes passed and another driver walked by saying the lady was outside talking to her friend. Sure enough I went outside and the UPS employee was chatting with her buddy. I told her I needed to pick up my packages and was now going to be late for work. She gave me a dirty look and finally came inside. I tried to hand her the slip left at my home saying I had 2 packages but she just stormed off saying she had to go look in the truck. When she finally returned she only had 1 package stating the driver had already taken off. After spending 20 minutes and being treated disrespectfully I left still not having my 2 packages. I heard this location is closing, good riddance. And from now on when I order something I am going to insist on FedEx.

UPS was used as a 3rd party delivery address. The package I needed required a signature so they said I would be able to pick it up the next day at an access point. First thing in the morning I went to this access point and it had not been delivered there. After wasting time I return home only to find out they said they tried to deliver it while I was gone. The only reason I left was based on the information they gave me. I will now have to spend the only time I have to not work for 3 days at least trying to run around and figure out something that was supposed to be a convenience has now turned into a task stretched through multiple days. Then when I try to do an option so I know when it will be delivered it says the only way I can do that is make an account. I'm waiting for a phone so I can't call customer service and on top of that the virtual assistant is very limited.

I guess the worst thing is that they keep you waiting by--every day--providing a specific time slot for delivery. On the day itself this time slot is not corrected so you keep waiting thinking that delivery might be somewhat delayed. Day three is almost done now. Is there a limit to how many days they will tell you that today it will finally arrive? Something like: 7 days after it was supposed to be delivered it must have arrived? Or can this go on indefinitely?

This experience I had was a joke. Ordered a hemp product that is federally and state legal. Well they had a bird over it. Thought drugs or something was being shipped. Also have had the same order shipped before from the exact same company. Looks like they got a hero in the system that thinks they know. Also read their terms of service. They don't like hemp products for some strange reason but have no problem shipping those pharmaceuticals like adderal etc so we can keep killing our system with pills but hemp that's just going to ruin their day.

Terrible and rude customer service received at Store #9 4974 Kingsway Burnaby UPS on Aug 22 and Sep 25. Female clerk (maybe manager) said, "Do not come same day to store if UPS update says delivered, come next day." In Aug I was expecting delivery asap for a special event, the staff would not even try to look for package. Today I went to the store as my delivery showed delay and was showing processed Sep 18th. I checked on Sep 20th and no delivery.

I had a scheduled package from Apple, where the driver claimed that I was not home and left a notice saying, "Sorry that we missed you," on the keypad to my gate which is recorded a UPS as an access point. There’s also a passenger gate at the same location where the driver could’ve easily walked onto the property The driver never beeped the horn or made any effort to deliver the package and drove off. I contacted UPS and they basically said oh well. there’s nothing we can do. someone will call you 24 hours later. I received an email from UPS saying, "Sorry, we missed you again," when I had been at home all afternoon with my security camera and my ring camera facing the gate and my iPad in my hand and the driver never even drove down my road and lied about not being able to deliver the package.

I ordered from Barnes & Noble and they used UPS to send the item. The package was scheduled for a Saturday and I was not going to be home so I rescheduled delivery for Monday, which cost me $9.99 and they billed me twice (UPS did). The item did not arrive on rescheduled delivery date. I called UPS customer service and was told there was no rescheduled date and to look it up on their website. I spoke to a supervisor who advised it would be delivered tomorrow and that he would call me tomorrow to verify. I don't know why I trust that for an answer, we shall see.

UPS is the worst! I shipped a package to my customer. Arrived damage, the customer even said "It looked like someone stepped on it, You can see you package the items nicely with bubble wrap". I sent UPS 8 pictures of items and box damage, invoice between customer and me, prices of items on my website, her text messages between us. I talked with you UPS about 4 different times plus tried using their clams website and They would not do anything. They kept asking me for the same information I provided them already 4 times!! I will not ship anything through them again!

We shipped gold ornaments worth > $10000. These were stolen by the UPS store people and shipped empty box to us. We took declared value program. After 2months, UPS denied the claim stating ‘nothing is lost in transit’. I don’t know why, we had to spend more for taking this program and UPS doesn’t take responsibility for what they promised. We lost the attached gold ornaments at the UPS 1805 store itself. UPS capitol dragged it for 2 months with everyday follow up call, finally declined the case. When UPS doesn’t take responsibility, why should they accept declared value program? Take additional money? Please be careful while using UPS, they’re very dangerous. Horrible experience.

The only reason I'm giving UPS a star at this juncture is due to a wonderful, polite and efficient employee by the name of Jordan. I initially called that office for I was new to the area I needed to ascertain shipping information and I spoke with Jordan. She was detailed and help me navigate my issue with ease. The next day I came into the store and there were 3 employees with name badges working the front desk, neither was Jordan. I then asked if Jordan worked at this location and the young man stated she was at lunch, shortly before leaving Jordan emerged from the back office and she greeted me with such a warm smile, her demeanor was so professional... She reminds me of my younger self when I first entered corporate America.

UPS IS TERRIBLE!!! I had medication I was waiting on and they didn’t leave it. I then called told them it was medication that has to be refrigerated. They told me to wait an hr and the center would call to make arrangements. Of course I never got a call and I called them back and had to speak to a supervisor. While waiting to speak to a supervisor, I went up to the center and explained the situation and the guy there told me he couldn’t help me and to call customer service. Once the supervisor got on the phone he attempted to call the center and they didn’t answer. I then explained yet again that it was medication the needed to be refrigerated and that I was at the center. The supervisor ended my call. I then requested it be delivered to my house next day and I waited for it to never arrive at my door but a UPS Store.

I have had two extremely bad experience with UPS lately. Will never use UPS again. Will not recommend to anyone. I sent a package (recipient signature required) from Cupertino UPS store to Davis, CA. The package never got delivered. Tracking showed that the shipment was stuck at its West Sacramento site. No reason was mentioned. Since I had been out of the country, I had no choice but to file a claim online. However, the claim process was discouraging. I went on UPS.com, entered all information required and was then directed to visit the UPS customer portal. When I followed instruction to visit the portal, filled in the tracking# and shipment ID#, I was told to do it on UPS.com, so I thought maybe there's something wrong with the system temporarily. I waited and tried, waited and tried.

Poor delivery updates (really no updates at all). Twice have had to remain stationary only for the package to not be delivered in the window that they provided. Waiting a 3rd day. Can't leave anywhere in case they come and the package is missed. When calling customer service, they are unable to provide any assistance; only lies for the customer to get off the phone. Lies such as delivery until past 7:00pm, past 8:00pm, until the truck is completely cleared of what was loaded. Any attempts for redelivery, redirecting, or hold of a restricted package requires additional payment to UPS. My package was noted to be out for delivery since 8:39am from a city that is 1 hour away. It is reaching the 11th hour and still nothing.

They lost a valuable package in their system and never found it. We spent several phone calls and were shuffled around to different departments. Finally, they told us they would only refund us 25% of the money that we had to refund our customer. We ship weekly and will NEVER use them again.

My bank sent me a credit card overnight. I was told it would arrive by 7 pm. I left and the driver came. I got a email saying it would be delivered to City Pharmacy the next day. I kept calling City Pharmacy and no one answered. I went there. The place looks abandoned. The windows are broken out, the doors are boarded up and there’s 3 vehicles with expiry tags parked there. I call UPS to let them know the building looks abandoned. I was told the driver was to deliver the credit card back to my house on Friday. It’s Monday noon and I don’t have my credit card. I call UPS. No one knows what happened and the driver is off. Poor customer service and work ethics.

I went to return my package to UPS on 125th Street and the lady in front was returning her package. He printed all the labels but did not put a label one of her packages. When I told him he said "don't tell me how to do my job" and he still did not put the label on the one Amazon package prior to taking my package. He didn't have to be nasty. I thought he forgot. The first time I went to returned an Amazon package a few weeks ago same attitude. What is his problem?

I called out of work to receive this very important package of mine from UPS. Every Five (5) minutes I was checking on the tracking number to see where my package was. It was supposed to be delivered at 12 pm on 9/21/2024. At 10:47 am I received a message from the driver that attempted delivery. "Failed because we missed you." I was home myself with my wife and children. Nobody came to my door as I started tracking this package every 5 minutes from 7 am. Clearly, the driver didn’t come to my door.

Play a supposedly, tried delivering my package three times even though they were authorized to leave it out my door. Tried to get in contact with UPS and all I got was voice operate machines. My package is yet to be tracked. I am currently missing a 1500 laptop.

I am absolutely pissed. I've paid for 2 day air and UPS has had my package for over 5 days and sent me a bunch of emails saying my package is on its way and sent pre delivery emails and follow my delivery emails and at 7 at night changed my delivery date. I paid for 2 day air and they say they guarantee their delivery. That's a crock.

We had two packages from two separate vendors purportedly "delivered" to our address. The photo Ups provided as "proof" of delivery was NOT of our home. Nor of any neighbors. Furthermore they are as completely useless in customer service in fixing this as they are in actually delivering packages to the correct recipient. Their virtual assistant platform is the worst.

I don’t know what happened to UPS. They are the worst company now to ship or receive anything. The CEO needs to step down. UPS has cost me $8635.21 in 2 months with late shipments, shipments being “lost”, delivered to the wrong address, or “rerouted”. Its every shipment shipped to me seems to have an issue. The Phoenix/Glendale warehouse employees either don’t care or can’t read. It’s pathetic. From my experience, it’s this way all across the country. Why do the supervisors and the CEO still have a job? ABSOLUTELY DISGUSTING!!

Every month an order from Covetrus co.es as my dog is on prescription dog food. This month it was dropped off at a business at the dock! I called customer service, horrible, and was told that a driver would pick it up and drop it at my house. This never happened. I was told the same thing this morning as well. Nothing. Spent an hour talking to 6 people, no one cares. They owe me 57.00 for dog food.

Try not to use this company if you don't have to! They were supposed to get a package to me today and even though they had it the day before! This is the 3rd time they did this to me and more friends.

Trying to speak to a human being is very difficult. The AI stinks and it is a long process to eventually speak to a real live person. When you do get one, their English is poor. I asked to please transfer me to the USA, and am told that is not possible. Thank you UPS for outsourcing and hiring less Americans. Just like many American companies are doing.

We have a small distribution business which was started 15 years ago. We used UPS since day one. We usually dropped off all the packages at UPS on a daily basis. As business grew, we have been spending about $150,000 for both domestic and international shipping. In the summer of 2023, they had a strike as everyone recalled. They lost 46 boxes of goods which I imported from overseas. I tried to file for insurance claim afterwards. But they told me that I couldn't file the claim because I was only the importer, not the shipper, even though I paid for all of my goods and the freight. Therefore, I lost my 46 boxes of goods. ON the other hand, I also had about 50,000 reward points on file, which I usually redeem for prizes every year around January for my employees.

I have noticed a big decline in the overall service from UPS over the last year or so, mostly poor updates and slow moving packages. I currently have a package with the tracking showing "The delivery date will be provided as soon as possible". It has shown this for the last 3 days with no movement

This company's system is terrible. I have just about never had a single delivery through them without problems. Terrible customer service. Their app does not work, they do not follow delivery instructions. I will never again purchase anything that will be shipped through UPS. If a company cannot offer a reliable shipper then they aren’t reliable either. Will never do business with UPS for any reason again.

Maybe you need to hire some people that are not so lazy. Driver put my package in the drive in front of my garage. Couldn't go 10 more ft. To hide it. Got it on my camera. I wouldn't use UPS to ship anything.

UPS for many years was the best delivery service. Since COVID, they are the worst. They are dishonest. It is hit or miss whether I will even receive my package. Just hung up with them again today. I had a package that was supposed to have been delivered on 9.16.2024. Then I got an update it was going to be on the 18th. Last night I got a message it was being transferred to Surepost and it would be delivered today.

I was to receive a package that needed a signature. It stated that it would be delivered on a certain day between 2:30 and 6:30. I left work early to avoid missing it. They never came!! Then they tried to deliver it the next day at 11:30 in the morning....we're at work!! If you say you will deliver something on a certain day and time frame, DO IT!!! With FedEx, if you're not home they will leave a slip on your door that you can sign and hang back on the door and they will leave the package the next day.

No accountability for driver errors. Didn't deliver a package when they said they would. Worse customer service. They said they made a attempt to deliver when the driver lied. Called customer service no accountability for not getting job done.

One of the drivers stole an insured package not once but twice and now UPS is trying to deny my insurance claim. I have video proof that the driver picked my package up but it never reached the hub. Now I am getting the run around and have to hire an attorney to get my 25k worth of insurance claims.

June 17 2024 I shipped $7500 of electronic gear from Nashville to Colorado Springs. The coverage was too high, so I settled for $3500, which still cost about $90. I got a brand new Lowe's box rated for 80 lbs. The package weight was 74 lbs. I packed the items tightly using peanuts, bubble wrap, and foam. When it was delivered, it was taped up everywhere because it had split wide open; the driver said it was one of the worst jobs of mishandling he’d ever seen. Most of the packing materials were missing. One of the items, worth over $3500, was destroyed so I made a claim for the $3500 coverage (claim number ** - UPS Capital Insurance Agency, Inc 0C47342).

I shipped my PC (thankfully I removed my graphics card and took it on the plane with me) to Merida, Mexico to be held for pickup since I wasn't sure what Airbnb hotel I'd be staying in yet. It was almost $250 to ship (full tower case) not included import/VAT fees. This was ground service, which I thought only meant slower service rather than "hey we're going to use your package as a shotput" service. When it first arrived they refused delivery to the service center because I hadn't paid import/VAT fees yet. I contacted customer service via chat where they made me wait for about 6 min before letting me know they were domestic and abruptly dumped me into the international queue. I waited almost 10 min more to find out that I had to call a local Mexico UPS number to get more information.

Had someone's package delivered to my door accidentally because it was stuck to my package. Called customer service to let someone know.... Fifteen minutes of automated "what is the problem", "tell me more". You CANNOT speak to a LIVE PERSON. I then called my local UPS store in Glendora CA and they said I had to call the customer service number or go drop off the package myself. Unbelievable. I'm going to avoid using UPS at all costs just on principle.

They could move stuff faster and more efficiently. Live 250 miles from San Jose originator the San Pablo for days then Vernon then Santa Maria out to my house. The package literally passes by my house like 3X Ridiculous. Brown alright like a ** colored brown. USPS far superior. Actually Pony Express might have been too..

We used UPS forever because the competitors are awful. However, the last package we shipped contained urgent material that are hard to replace and very time sensitive. Of course they lost the package!!! Trying to call for some help or resolving the issue end up with giving us the run around. Completely useless. I don't want to hear every person on the phone you transferred me to apologize and send me to someone else. I need someone to step us and resolve the issue. Very frustrated and looking for better future alternatives. "Thanks" for nothing and proving me that all companies are the same as far as caring about their customers.

In Puerto Rico do not use. The post office is quicker every time. Their drivers are lazy and will let your dog die without medicine before delivering it. Stay away. You will end up waiting in line days after it is supposed to be delivered. Picking it up regardless.

Cheapskate company that will do everything it can not to pay a support staff, and leave you in an infinite loop with the world’s dumbest robot. I hate companies like this. Tons of profit, none spent to help improve the customer experience. Worse than Spectrum. I genuinely hate these kinds of companies.

Do not sign up for My Choice. I paid for My Choice Premium to delay delivery on a package. If the name and address on the package is different in any way at all from the name and address on the account, it will not show up in the account. (This included both my and my roommate's name.) I tried every method of contact to try to get assistance; all take a very long time to actually get to a person, and then they will not do anything to help. The website is also glitchy - keeps logging you out and trying to get you to sign up for premium, even though I already did.

Literally could not be more frustrated. My package tracking info says it was delivered to the wrong state. It took me over an hour to login to my UPS account because the website was broken. Luckily was able to get access through the app. Then I tried to file a claim, but it won’t let me for some reason. I called and can’t get past the automated system which tells me to file a claim on the website which I can’t do. Absolutely horrendous. AI assistant is completely useless. Companies CANNOT be allowed to rely on their websites/apps/automated systems and not even keep them working for basic operations.

I had a package shipped to my home by UPS and got 3 diff. delivery dates. I saw with tracking number that package was within 3 miles of my home as of 6 am today but last promise is for two days from now! I have spoken to 3 people about not being able to get it today. First person said that it was supposed to go to the post office today for delivery but that did not happen so it sits near my house!! I asked that I could pick it and was told, "NO because the routing could not be changed? but it might happen tomorrow." Next person said 2 more days. Third person said two more days? The package is for my AC so I sit here with the temp to be 106 with no concern from UPS. SO DISAPPOINTED WITH UPS AND WILL ALWAYS REQUEST FEDEX WHEN ORDERING MORE PRODUCTS.

So I’m expecting a package with very important documents. It’s been three days delayed. They keep rescheduling for tomorrow. Tomorrow comes and reschedule again. I called. Was on the phone for almost 40 minutes. When I check my tracking it says it’s at certain location but then they called me back saying they can’t find my package but I get emails again saying rescheduled for tomorrow again.

Poor customer service. Takes almost 20 minutes Just to talk to someone. The package was Late A day. It has been out for delivery 957. Still waiting, I wouldn’t recommend them. More Companies should use Amazon Delivery Because they are way better And Faster And they have a better app To track your Package.

I scheduled and paid for an 84 lb package pick-up. I work from home, so I am not always available to get to the door. The UPS driver rang the doorbell, and by the time I made it to the door, he was already driving away without the package (see my Ring video for proof). Shortly after, I received an email stating that my pick-up was completed, which was clearly not the case.

I ordered a pair of Nike air max. A few weeks ago. The driver dropped them off at the wrong house. He admitted it to the CSR. But my claim was denied. No one at UPS was able to help. 210.00 is gone. I spoke with the the CSR. She got in contact with the driver. He said that he dropped the package at the wrong house. He took a picture of the package on the front porch. It wasn't my house. You can even see the address on the house wasn't my address. The CSR told me to call Nike to file a claim. I did but nothing happened. But the mistake was on the driver not Nike. I got a email from UPS. Saying my claim denied. How can you denied my claim when the driver admitted he dropped my package at the wrong house? Ups is a worldwide multi Billion dollar company. And this how I get treated. It not fair. If you look at the photos you see the different in the house ** s laflin/ my house ** s laflin.

Issue resolved by corporate!

I purchased a cherry tree to memorialize my beloved pet. I got several emails saying that my tree was out for delivery but it never arrived. Finally I searched my package and the driver had marked my address as incorrect. I signed in, and found my address was right... The one the United States Post Office and Amazon uses daily/weekly. The driver clearly did this because he didn't want to deliver it. I'm furious and if my tree is wilted, UPS WILL BE FINANCIALLY RESPONSIBLE!

I’d like to say that the UPS store at 7665 Mentor Avenue is awesome. I’m in there quite a bit lately and ** is so helpful and professional whenever I go in there. It’s a pleasure to always see his smiling face and helpful nature. And ** (sp?) is sweet too! Great place to send your shipping stuff! Judith

Unreliable!! It's supposed to be received on the 6 of Sept, now on it's on the 9th of September. I don't get it. I hope they trained their driver better regarding delivery. I wish someone would reach out.

UPS package received and signed for. Upon opening the box, most of the contents were missing. The inside bubble pouch was torn open. The outer corner of the box had been retaped with clear tape. Reported to sender to make a claim. Also called UPS to report THEFT so they can investigate and they didn't seem to care at all.

Yesterday, the driver made no attempt to deliver my package that requires a signature. I watched their website come up and say it couldn’t be delivered. I called UPS and complained and was told that my concern would be noted on the delivery notes. Today at apparently 7:10 pm (delivery by 7:00 pm) the driver came to my door, did not knock or ring the doorbell and left a delivery slip with no information on it, not even the tracking no. If their drivers refuse to contact for signatures, they need to stop offering the service. This is the second order I’ve made from the same store and the same thing happened.

I’m so sick of the drivers taking a photo of multiple packages instead of the customer’s package they’ve delivered. Not helpful at all. Lazy. Delivery photos should be a photo of the customer's actual package up close. My package was not delivered, even though the photo attached allegedly confirmed delivery. Do better!

I am extremely disappointed with my recent experience with UPS, specifically regarding a package containing alcohol. When the driver arrived, I provided my payroll signature, which I have consistently used when making any alcohol purchases. However, the driver immediately deleted my signature, stating that it was not legible enough because the package contained alcohol. I explained that this was the signature I use for all my alcohol purchases, and that my legal age is determined through my ID, not by the appearance of my signature. Despite this, the driver never once asked to verify my ID to confirm my age.

I used the same UPS store in Houston located on Memorial Drive at Kirkwood for the past 20 years. The store is under new management. I asked the clerk to secure the box with some tape and he charged me $1. I was a little annoyed that this store would charge for placing an extra strip of tape on a box. The shipment was for an overnight delivery of perishable food that was frozen, stored in an insulated box with dry ice. The shipment took a week and was spoiled when it reached Bremen Maine. The cost of the delivery and the loss of spoiled food was approximately $200. I am very disappointed in the UPS store up charging for a piece of tape and to UPS in general for failing to make a simple overnight delivery.

Lost my package the first time then expected me to call the original sender and have them file a claim with UPS. After waiting another week, they finally ship another package. But then they try to deliver it during work hours! I went to the website and it doesn’t work. Downloaded the app-even worse. The automated call-in system says you can use either to reschedule your delivery or request to pick it up…But neither of them work to do so. So, now my package is being returned to the sender and I’ll be another month or more without the product I paid for. Customer service is ZERO help.

Not even close to the delivery time. Spending half the day waiting. Would rather be told tomorrow than this. I have things to do. Perhaps they don't understand people have lives and there are thieves everywhere.

I hate when anything I purchase gets delivered by this company. Had a dress I ordered from FN, for a special event shipped express. I watched it literally get sent back and forth between two different cities. Tried to contact them and the agent was rude and said just file a claim and that she had no idea where the package was located. The dress was suppose to be here September 3 through express shipping, and now says it won’t arrive til September 6. The event will be over. And this has happened multiple times with this company, I wouldn’t recommend to my worst enemy let alone anyone else.

You are giving them a ridiculous amount of money for NOTHING! ***SELLERS NEED TO STOP USING THIS SCAM… ***SELLERS NEED TO STOP USING THIS SCAM OF A COMPANY!!** On the SAME DAY, the SAME SHIPPER mailed a package USPS, and now UPS, that I PAID THE INCOMPETENT company $15 for, will be delivering the same day as the FREE USPS shipping. (Who are widely known as messing up on cue themselves.) UPS CAN'T EVEN DO BETTER THAN THE WORST!!!! DO NOT GIVE THESE SCAM ARTISTS YOUR $$!!

Waiting on a package sent from my cellphone company. It was supposed to be delivered on 8/26/2024. UPS pulled into my driveway to drop off package but driver never got out of the truck and then left so I waited thinking he made a mistake. Later that evening I got an email saying package will be delivered the 27th so after waiting all day I contacted UPS by email because I couldn't reach them by phone but I asked them if I would receive my package today, I got an email next day said I would received it by end of the day but didn't show up. It's now 09/04/2024 and no tracking info is available... I encourage everyone DO NOT DEPEND ON UPS. If you're looking for fast delivery or shipping PLS USE FEDEX or SOMEONE RELIABLE.

First UPS tracking said delivery on Tuesday, Sep 4, 2024. Then on Wednesday, Sep 5. Now saying Thursday, Sep 6. Need to get their act together, I can't rely on their own estimates of delivery time.

I used to Love UPS. We have 30 plus packages every week. Had a customer service center 10 minutes away. They were super helpful and the drivers are great. Just last week, they closed the customer center. No you have to call the 800 number. Totally automated. Can’t talk to a real person. The last 2 months, we have had several next day packages delayed. No way to find out why. The corporate decisions have rendered UPS useless. They don’t care about customer service. Just the bottom line. We will be looking for a new carrier. Sad to see such a good organization crumble because of decisions make by people in corporate office that has no clue about great service. I feel for all the great people we have worked with for years at UPS that really understand the business.

UPS uses an automated phone system that can't understand anything you say to it. It requires you to tell it irrelevant information, is incapable of solving any issue, and refuses to let you speak to a human. If I could give UPS zero or minus stars for customer service, I would. Attempting to use the UPS phone system is literally the worst customer service experience of my 60 year lifetime. Buyer beware.

We sent out two packages on the same day. One was delivered and the other showed that UPS wasn't in possession of the package. I questioned the driver as to what our next step was - he said to give him the package. I told him that both were given to him at the same time. He replied that was impossible because he scans everything given to him. I said "so there is zero percent of human error on your part?" and he replied "zero chance." Apparently their drivers feel they are perfect and will not accept any responsibility. Wow...how it must feel to be perfect.

If I could give a zero I would, their drivers are reckless and completely disrespectful. Have them on camera just coming up to my door and putting a sticker on the door without even knocking or ringing the bell when I was home. Had me change a $1,200 flight because the package I needed was for work in which I was supposed to fly out tonight for. Contacted UPS and was told it wasn’t their problem. Well, I’m sure they will be happy to hear from my lawyer, as literally the last 4 packages were literally stolen by the drivers.

Why do we need to start with 1 star? It's absolutely a zero star company!!! Shipment from China to Canada, stuck in the US for 2 days despite I called more than 10 times to add urgent notes in the shipment. Then, with no delivery attempt they say delivery rescheduled to next day! Furthermore, they charge as much as possible for custom taxes, when I called to point out the mistakes, they replied twice with different reduced amounts. WHAT A JOKE OF A COMPANY And still I haven't received the package.

Received a message from UPS: "Your package will be delivered Saturday between 11 AM and 2 PM. Signature required." So I stayed home. No package. Clicked the link to track package. Still displayed delivery on Saturday (it was now Sunday). No email, no changed delivery date, complete silence from UPS. No way to actually contact anyone. It is now end of Monday and I have not received my package. I have no idea where my package is, no idea when it will be delivered and no way to contact the company and get some answers. Useless is too kind a word.

UPS is a leading delivery company and a top competitor in delivering. However, their lack of capability to DELIVER lately is INSANE. Time and time again over the last 6 months I have packages out for delivery and then marked unable to deliver. What. It’s a residence with a porch and a front door. Why are you in a me to deliver!? No dogs. No obstacles of any kind. None. Park the truck. Put the package on the porch. Done. I’m so frustrating this delivery service. When I contact them they are like oh, I’m sorry I’ll tell him to deliver it. WHY DOES THE DELIVERY DRIVER NEED TO BE TOLD TO DELIVER THE PACKAGES. Sets me back several days every time! Because it’s not an easy fix! Why do you want to hang on to my packages like that!? Stop it! Just do your job! UPS needs to do better. I’ll be starting to let my suppliers know the issues I have and suggest they go with fed ex or some other delivery service.

I ordered clothing from Ralph Lauren, gave them the address to send it to my niece’s house when I purchased it 08/28/2024. It was delivered today 08/31/2024. Not to my niece's house. I trying to contact UPS, the IVR system is the system from HELL. It is not user-friendly. When I did get in touch with person, she acted as if she could not understand me. Finally she someone would call me back in hour that never happened, so now they closed for the holidays. So, this will that much long to resolve since they will closed for three days.

UPS keeps sending me text messages that they tried to deliver my package but no one was here to accept it. That is a lie. I have been waiting here the entire time and not one knock on the door or doorbell ring. No note was left. The worker obviously stole the package and now I have no recourse because I tried filing a claim and it won't take the claim because it says the package is out for delivery.

Worst customer service I can imagine. First attempts to fix online fruitless. Then on phone - no humans answered only robo. Then on a second number - After being on hold for 20 minutes someone barely speaking English tried to help. But couldn’t actually do anything to fix the screwup. So after waiting several days to get my package and 3 lies about when it would be delivered. I just said send it back and refund the price of shipping. I don’t believe they will do that (just another lie!).

Absolutely terrible on every level. They literally didn't deliver four of my packages in a row. There were no pictures even though they give themselves the benefit of the doubt of taking a picture of your delivery not to mention my manager got so many complaints from people in my building he went back through the tapes and never saw UPS guy show up. After the four packages went missing and I lost almost $400 worth and stuff I kept contacting the company and they ended up siding with UPS even though there was no proof of the delivery and they told me they wanted evidence that they didn't deliver it?! Like how am I supposed to do that take a picture of my empty mailbox even though on their site I literally put deliver it to my front door as delivery instructions. I begged that company to not use UPS to deliver to me anymore and they said that they wouldn't which was a lie because the very next package was delivered by UPS.

I purchased an Apple Pencil from apple website. My item was shipped through UPS. I missed two deliveries. I was able to reach out to the driver on my ring doorbell. I asked the driver if I opened my garage can he leave it in there. He told me he needed a signature. He also informed me I can pick my item the ups warehouse. I tried to pick my package up but due to limited hours it doesn't work with my work schedule. I reached out to ups and a supervisor called my back. I addressed my concern and told her I read the paper that the driver left on my door and I see I can sign it and he can leave the package. She explained to me that I couldn't do that and I will have to reach out to apple and get a consent to leave package from them.

I sent a package using UPS. It arrived broken so I put a claim for $24.00 dollars. The insurance on the package was $100.00 dollars. They refused the claim stating that it's not their fault. They shipped it. Who will be in fault? You can't trust this company I will use them again.

UPS customer service is nonexistent. Try to use anybody but them. You cannot get a live person and when you go to rate them on their internal poll you are disconnected. I most strongly do NOT recommend them.

There was a package delivered to my house that was delivered to the wrong address. I just spend 20 minutes trying to reach a live person at UPS only to for them to tell me I have to give them the tracking number. I’m in bed. I’m sick. I’m not walking downstairs and outside to look for a tracking number. I gave her the address. Then she said I need your name. I told her, "Look. I’m sick in bed, I’m being nice and telling you it is no one’s property at this address. Send someone out to get it." She said, "I need a tracking number so I know what city to call." (I JUST TOLD YOU WHAT CITY!!!!) So much for trying to do the right thing. Sorry mister UPS delivered that huge box to me and are being dumb.

UPS has been slacking on delivering my packages. I have an order. I paid $20 shipping fee that never required a signature. Now they want a signature for the same item they delivered last week without one. This is killing my small business. If you want to change anything on your delivery they expect you to pay. Pay for what I already paid a shipping fee. This is ridiculous.

If I could give a zero I would. Never reliable. Don’t do what they say on the delivery notice so why even leave one. I will NEVER use UPS for my delivery needs. Will continue with USPS or FEDEX. UPS is terrible and UNRELIABLE.

Paid almost $900 on 08.13.24 for an international package (15 lbs) - Worldwide Express Expedited - to be delivered on 08.19.24. Today 08.29.24 no delivery, movement or updates & UPS keeps gaslighting me. Outrageous.

0/10 highly do not recommend, UPS workers are lazy and dishonest… I’ve been expecting a pick up delivery for 3 days now and they never once came and they continue to mark it as “failed attempt” when I have cameras and I’m home every time. Never again.

Every time I use UPS to get my items delivered it's always delayed. Then they don't even take care of the item. The box is dented. I am afraid to see the delayed items tomorrow. They are probably broken.

United Parcel Service is straight garbage. My retirement was sent out on time from the company, but me getting took forever. I see why FedEx is topnotch. UPS does not care about the customers getting their important mail on time!!!!

I have had numerous issues with this delivery company when it comes to having packages delivered to me. They either damage it, lose it, or can’t keep up with where it’s at. This time, I had a package stayed at one hub for over 5 days without moving. I called customer service and they denied having it at all. After a few hours of waiting on the phone, no results. Next day, I called the hub and was told it had been sitting on a cart for all that time. I tried filing a complaint with customer service only to be on the phone for two more hours. Had one lady tell me she didn’t hear a word I had said after being on the phone for 30 minutes with her. I ended emailing the CEO to get something started for an investigation. Very poor customer service. Half don’t even speak good English. Just to let you know, my package still hasn’t moved.

I ordered a computer I needed for school, and was told it would be here a couple days after the order was placed. I waited for it all day and it never showed up. I saw my email to which it said my order was rescheduled for the next day and once again it never came. Another email came through saying it would come the next day and once again never showed. After this I have not received any other email and still have not received my package. The tracking has said it’s been in the same place for 4 days now and I have heard no word. I now don’t have my computer for school. Very disappointed.

I sent two packages overnight, with the "guarantee". Ha! Neither made it overnight. Tried to get my refund for the "guarantee". Was denied. Don't do it, they do not stand by their work. Go anywhere but UPS.

Hello, I ordered one item to eBay and seller sent by UPS, they delivered the package to wrong address, I called UPS to know where was my package delivered to go and pick it up, Wow!!! Incredible some ** agent told me they cannot let me know where my package was delivered, I gave him the tracking number and he told me they left package at wrong address but they cannot tell me where, so I lost my money and never have my item that I ordered. They have very bad service and system.

Delayed package and if you can finally reach a real person, then they are rude and don’t help get your package to you in a timely manner! It’s like they could care less! What has happened to this company. The attitude is that it doesn’t matter to them when or even if will get your package!

My package has been in the city for 3 days and they don't give me any precise information. I contacted the company that sent it to me and after a couple of hours I received an email from UPS telling me that my package would not be delivery yet, but they didn't tell me when either. It's been stressful days. I do not recommend UPS.

I had problems twice this month receiving my through UPS. The first time they said that there was no one at home, but my daughter works at home office so she is at home all day, the second time they first said that the address was incomplete but the package was coming from the cable company where I have an account for more 10 years, now they reported that the package had been delivered to a place in my town but I went to the location and the CVS/UPS person didn't even want to look for the package, they said it wasn't there yet, but on UPS tracking reports that it had already been delivered with the time and the name of the CVS/UPS person received.

This is the worse delivered services, then if your package is not delivery you are stuck and their system is set up to not write any complaints and if you intent to speak with someone looking for answers you have to talk with virtual assistant. Terrible services, terrible communication. Now they said that the package is lost. They are so irresponsible.

Read all the fine notes when using UPS to ship internationally. I already paid 25 USD to have something shipped from US to Canada. Received an invoice for taxes (totally understandable) + a 25% brokerage fee (plus taxes). TWENTY FIVE PERCENT. Just to tick a few boxes to clear customs. On a package that already cost $25 USD to ship. So shipping costs basically doubled. A $205 CAD buy (with shipping) became a $275 one. Use any other service provider to avoid this kind of surprise.

Overnight Shipped an important and very time sensitive package on Monday 8/19/24, to a destination that was only 50 miles away. Was told it would be there next day! It was finally delivered on Friday 8/23/24. On top of that, the tracking on the package was a complete joke. It still shows that it is on its way to a completely different city than the destination, even after it was delivered!? Not sure how that works but probably the same way the “overnight” thing does.

The absolute worst delivery I have experienced! Second package driver never delivered. Having issues with Arlo or would upload how driver only walked up to door and stuck note on screen door. Never knocked. I was standing 5 steps away from front door! My cameras went off so I went to door and watched him pull off! I attempted to catch him so I jumped in my car but he was gone so I attempted calling customer service. That was a mistake. Could barely understand her but I did retrieve from her that they would call me within an hour and deliver tonight! Two hours later I called back. Stated was closed and couldn’t do anything! No call nor delivery! I had explained earlier I was going out of town and would not return until Tuesday. Now it is Thursday! Their customer service is totally out of the country so communication is vague! I will never use them again. USPS or FedEx for me from now on! If I buy anything else and has to come UPS I will not buy!

Overnight package, sent Monday 8/19 2 days late, goes out for delivery 8/22, then changes to incomplete address information. Will be 3 days late if, IF, they actually deliver it tomorrow 8/23 as "promised."

Usually, I have been very satisfied with UPS, and I love my UPS delivery guy (Carson). But 5 days to ship from Louisville to Cleveland seems excessive to me. I used reliably depend on 1 day with UPS ground if you were within 600 miles. I am hoping this experience is an outlier.

I recently purchased an item that required UPS as the shipping handler. Worst experience, they misdelivered the package, then said they'll talk to the shipper. They did not do this. Instead, they secretly updated my claim without even explaining why or informing me of the change, to hope I forgot about the missing package. I called the customer service and had all this explained to me. They were no help at all, despite being the reason the package is missing. Avoid UPS at all costs, if I could I would give them zero stars.

Any time I purchase something online and the seller intends on using UPS to ship the package, I get an email from UPS claiming the package will be delivered on a specific day by a set time. The package NEVER arrives by the specified day. I'm currently waiting for a package that the email claims would be delivered by August 8th by 7pm. As of August 21st at 5pm, tracking shows that UPS isn't even in possession of the package. They need to fix their tracking system and have their automated emails align with the actual tracking. How are they going to send out an email claiming the package will be delivered before they're even in possession of the package? And if I try to contact them about the issues, it directs me to a virtual chat, instead of a real person, and ends up being a complete waste of time that accomplishes nothing. UPS is the absolute worst shipping company to deal with. Which is exactly why I never use them to ship anything I sell.

I’m extremely dissatisfied with UPS. My experiences with your delivery service have been consistently negative. Packages are frequently delivered to incorrect addresses, and I rarely receive them on time. It’s frustrating to see photos taken as proof of delivery when they clearly show the wrong location. I find this level of service unacceptable and unprofessional. I strongly wish that merchants would stop using UPS, as dealing with your company has been nothing but an inconvenience. Clearly, this is not my address. It happens time and time again it’s like they don’t pay attention. They just throw packages at anyone’s store.

I ordered a car part from eBay. They was suppose to deliver Saturday. Said it was out for delivery. Went from out for delivery to delayed. Would be delivered Monday. Monday same thing. Went from out for delivery to delayed. Today went from out for delivery to rescheduled because receiving party business was closed. What business? It’s my house for gods sake. I call UPS. They have no idea why it says the “business” was closed but the agent said they will investigate the matter and someone will call me. Smh. I will never order from anyone using ups again. This is crazy.

Review of UPS - Lost Irreplaceable Passport. I am extremely disappointed with UPS for losing a package containing my parents’ irreplaceable new passports. This loss has caused significant financial stress, forced us to cancel my sister’s wedding, and led to my parents canceling their much-anticipated trip. The situation is even more dire because there is an ongoing war in Sudan, meaning my parents have no chance of obtaining replacement passports anytime soon. If this passport isn’t found, my parents will be stuck here indefinitely, until our country emerges from this crisis.

Paid $24 for a 2 day shipping with them and my item was in my city on a Friday but they won't send it out till Monday as Friday made day 3 of shipping and Monday will make day 6. I wouldn't pay for fast shipping even tho they offer the date. They can't make good on their promised date. Bad shipping experience with UPS.

I have had the WORST experience with UPS, I was to get my items last Wednesday and still have not gotten them and today is Saturday. They say "they updated my address correctly" but still have the address incorrect in their systems. I have called 7 times as of today, the last 2 times I asked to speak to a supervisor, because they is getting ridiculous and the last 2 times, they hung up on me. Today I called to ask if I could just come pick up my items and they told me no I had to call 24 hrs in advance to get it picked up.

Do everything in your power to avoid using UPS!! Their drivers are so lazy that they WILL NOT deliver a package of it involves them lifting a finger! Please AVOID AT ALL COST or you will regret it!! Also, their customer service is a joke!

Would leave 0 stars if I could. I have had issue after issue with UPS. Their staff is very unprofessional. I was supposed to receive a package on a Friday and the package got put on a truck that does not even service my same area. The local warehouse said they would call me with more information later and they never did. I called customer service which put a case to the local dispatch team. The local dispatch told me they would try to find out if I could meet the driver, but then hung up on me. I then called customer service back and they submitted another case to the local dispatch. This time they did not even call me. I then called customer service again and they put another case through to the local dispatch. This time when they called they hung up as soon as I answered the call and before I could even say 1 word.

What can I say: rude phone employees, careless drivers/handlers, no communication and liars to top it off! Firstly, the box they delivered to me from my company is empty because it's for returning my equipment, so it weighs a feather, yet somehow UPS managed to deliver this box beat-up and broken, full of holes. Wonderful. I get my return ready and call to schedule a pick-up, the phone rep comes off quite rude but I remain polite because I get it, customer service. He curtly tells me not to give him the information I was asked to say in my return instructions, then I get 20 of the same emails indicating the pickup was scheduled, and that a driver will show up between 9 am and 8 pm.

UPS will deliver a package to an address that doesn't exist due to a typo, and blame the shipper. They won't flag anything as undeliverable they just drop it off wherever and don't care at all. There should be some sort of check in place to make sure there is a building at an address before the package is shipped.

This is literally the worst company to exist when it comes to delivery. Every single time I see a tracking number that starts with 1Z. I’m just frustrated from the start. So if you get a UPS tracking and it says it will be here by the 16th please believe you won’t see it till at least the 23rd. They are the worst ever. Packages just disappear and it don’t matter what storm they going through. How’s it possible that a package does not have a scan for 4 days. I don’t understand how it possible. I literally sent myself a package across town just to see how long it would take and I'm not kidding it took 9 days to go 4 miles. Please if any company is reading please I beg you DO NOT USE UPS. FedEx or any other delivery service is the way to go

The delivery driver lied about stopping at my home for a delivery today. Apparently he wanted an early start to his weekend so he just blew me off. Then their customer service rep lied to me about having someone call me back. Never trust these people. They are lazy irresponsible liars and they should be closed down.

First they have the worst customer service! When they lose your package you give them the trucking number, your name, your address without your apt # so you see if they delivered it at the right apt # they won’t confirm. They lie a lot and most the time it either they don’t deliver it or they take it to the wrong address. Worst company ever.

I ordered a high value item from a reputable company. Said company sent the item via 2 day shipping. When, after 3 days I had not yet received my item, I looked up the status via Parcel Pro, only to see this status "All merchandise is missing and the empty carton was discarded. UPS will notify the sender". How does this happen? How does an item just completely disappear, no trace, no box, nothing.

UPS is destined to fail.. The Blockbuster of the shipping industry still expects customers to wait for their shipment, the drivers still are placing missed shipment notices without even trying, and all customer service does is read scripts...You will probably lose thousands of shipment orders just based on my recent experience....YOUR COMPANY IS OPERATING IN THE SAME FASHION IT OPERATED IN IN THE 90'S....

This company has got to be the worse delivery method around. They tell you between what times to expect your package and then when it's not there they change the time. They drive right by my house and go to another city before back tracking and delivering mine. Totally unacceptable practice. They start in Manhattan KS and deliver all those packages and then drive right by my town and go someplace else to deliver and then around 7 or 8 at night decide to deliver my parcels.

With no choice on using both deliveries, I had from UPS each time has been terrible!!!! The first time I ordered something there was no option to select who or what day/time I would receive the package. Especially since the package required a signature. Then I got the day, date window time it will be delivered however it was a weekday between 10 am and 1pm est. The same time I'm at work and had no one to sign. Then I get a notification that they will attempt the delivery again the next day same time while I'm at work and no one to sign.

Would give 0 star if could. Very frustrating when sign up for my choice only to get conflicting emails stating opposite of what previous email stated. Got total of 7 conflicting emails and request for redelivery was ignored even though got email saying it would be redelivered. It is not being redelivered… I would choose a different delivery service next time I purchase online and if UPS is only choice then would rather not purchased from store that only uses UPS as service is not reliable and trying to get help is just as confusing even after spoke to an actual person. Worst service ever…

UPS has the worst website ever. The website does not work and wasted five hours of my time. Eventually had to go to the store in person. Also, when the website wasn't working and kept loading, they ended up charging twice on my credit card. And it was hell of an experience trying to get a refund from them because when I call them I can never talk to a live agent and I can't even email them because their website sucks.

UPS is so incredibly inefficient. I'm trying to receieve a package that requires a signature, yet when they arrive, I get no notification, or a phone call. Just another note that says "we'll try again." And the website is amazingly frustrating. Supposedly, I can sign up for alerts, AND change delivery status. Yet, I can't unless I pay for a UPS "blah blah blah" membership. Thumbs way down.

UPS is just terrible at this point. Always late/change delivery days and then if the new day doesn’t work, they charge you to change it to a date that does work for you. Best case is you can call customer service and wait for 20-30 minutes and then they may waive the fee for you. I am literally scared to order from new places for the fear they may use UPS.

I tried to get a car seat delivered through UPS. This was a present from my baby shower. We live in an apartment complex with a mail room which can be accessed Monday through Friday by delivery drivers. Saturday the building is closed to the public. The car seat was delivered on a Saturday. We were out of town and I had a big sign on my door that they please should not drop off packages outside my door since we are out of town. The normal thing to do would have been to deliver the car seat on Monday to the mail room since obviously nobody was home. What did UPS do? They dropped off the almost 600 dollar car seat outside of my door. What was the result? It got stolen, pending police investigation.

UPS claims to be a delivery service but they always fail to deliver. I live in Seattle and I'm expected to drive out to the suburbs to pick the package up myself. Horrible customer service and website.

Our UPS driver, Scott is outstanding! He always delivers our packages with a smile.He is efficient, dependable, professional, and the reason I changed our deliveries to UPS. We always receive great customer service!

Horrible experience with UPS, was suppose to pick a treadmill up and return to Amazon. I waited 2 days on them! First day I'm literally at home, no knock on the door and did not call my apartment for entry but a missed note on my door, no not left the next day but state they came, next day I'm informed I was to leave the package in the hall of my apartment buliding, just crazy. I called them several times, someone was suppose to call me personally to resolve this. I was informed they called, no missed calls then the operator gave me the wrong number. Amazon had to issue another pickup...avoid UPS if at all possible!

UPS is terrible, waited 3 days for delivery. The first two days they said that they knocked on the door and no one answered which they never did because of one of those days I was on my front porch the whole time. When I received a text that no one answered the door I complained. He said they'll call me back within an hour and didn't get back to me to the next Monday.

Unbelievable. UPS shut down the Westmont, IL facility and now routes everything through their Addison, IL location. Ever since the change in locations, every single box has arrived at our business absolutely crushed. We deal in premium level guitars and we can no longer trust UPS with our incoming and outgoing packages. After 30 years of using UPS, we are making the switch to FedEx. We have informed our suppliers that we will no longer accept packages from UPS as of September 1, 2024. We recently had a $6000 guitar ruined by UPS and just yesterday, we had an $1200 amp ruined by UPS. I’m quite sure that no one will read this nor will anyone respond.

This is the third package we have received in the past month through UPS that has been completely ripped open with the contents open for all to view. The boxes have been ripped open and taped back, Why are they being opened in the first place. What the heck is going on.

I ordered something for my nephew's birthday. And I get due to weather it got delayed. But was right in the Worcester shipping facility. But I was told I couldn't pick it up. So now I'm screwed fie the kid's birthday. So from now on if I order something online and it says shipping via UPS, I'm gonna cancel the order. Only the USPS seems to be on time lately. Not FedEx or UPS.

Consistently delivers damaged goods to my home from multiple shippers. No problems with Fedex packages, no problems with laser ship packages, just UPS consistently shows lack of respect for items in their care and consistently delivers packages covered in black dust.

This is the most unorganized company I have ever dealt with. After detailing that my parcel had been delivered, I searched high and low as to where they would have taken it. It could not be found. The third party that had the contract in our area wouldn’t answer the phone, the UPS store won’t have anything to do with deliveries, and the phone number I used said let’s wait and see. I’ve waited and nothing has been done. They don’t care. And then they had the gall to send me a brokerage fee for the lost passage. I will not use this company or any seller who does again. Apparently I am not in the minority of people who have experienced issues. Find another shipping company who esteems to have customer service. This one most definitely does not.

If I can give them -100, I would. They NEVER follow instructions, customers reps are useless. They say package delivered but I can’t even view photos they claimed to prove it was delivered. I leave instructions on my delivery AS WELL AS ON MY DOOR, yet here we are with my package still placed in the wrong area. Tried filing a claim, it won’t let me. The worse company next to FedEx.

Very poor experience with UPS. Tried to get a hold of them. All of their phones are automated and they don’t allow you to get to real people to actually figure out what the hell is going on. Dissatisfied in every way.

On the second attempt to deliver the package UPS never came during the time they set. No one can tell me if the package will be delivered. After being on the phone for 2 hours they still Could not help me

Dropped off an envelope at UPS with a passport application in it. Two weeks later I tracked it and was informed "label created...waiting on package." I called the UPS store and they said it must be lost.. ."Probably left on the truck." How incredibly frustrating. It took me weeks to pull together the information. Just assume that anything you send by any courier will either be lost or stolen (two packages ripped open and contents removed from USPS packages in the previous month).

They handled my issue well.

I have a package that was suppose to show up at my address on Friday but it never arrived nor did I see a UPS truck pass my road the entire day... so I called the closest warehouse to locate my package and after having to argue with her that the tracking number was real, she gave me another number to call... I have tried this number 3 times and no answer... I just want my package or just to know where it is.... so I can do their job for them. -signed Khance

I shipped a duct cleaning machine as a new business owner off for repair. I followed up with the company doing the repair and they told me they never received the equipment. I follow up with UPS at that point who told me that the machine was damaged, they filed a claim on my behalf (I purchased the shipping insurance), and denied the claim. I asked why and they said it was improperly packaged. They referred me to a claims specialist. I have called the claims specialist 5 times, left a few voicemails, and emailed. The only response I have gotten is via email. She has assured me that the claim will continue to be declined.

I don't know why should I give them one star, the worst shipping company to ship through, I have to pay for print their returning label. How can a shipping company request $2 to print the returning label.

Please stop giving our mail to the post office. They have lost 2 of my packages through the Palmetto GA location that I have paid y’all to ship and for someone God awful reason you keep giving it to them! I have made several complaints and no one has gotten back to me! So please stop or get with them about the mail and have the issue fixed please!!!! Because I’m petrified to send anything through the mail at this point.

This is undoubtedly the worst carrier I have had to deal with. A high value parcel was not delivered to my home address nor to me on the date and time specified by UPS. It was given to some jogger with an identity theft made license a street above where I live. So much for security. Upon investigation, they closed it stating it was delivered. They didn't even volunteer to reimburse the cost of the item. I guess if they pitch it out to the streets, it's considered delivered to the streets. In addition, speaking with a human being is non-existent plus rude if you do get one. Think twice about using these folks. They should consider getting out of the carrier business and convert their trucks to taco trucks. I think they would deliver those better.

UPS is consistently the worst shipping company I've encountered. Other companies are rarely (if ever) late; I've come to expect that the UPS delivery date will be pushed. In the past I had an issue with my driver climbing only 13 of the 16 steps to my 2nd floor unit ... to leave my package out of sight of my front door in the POURING (not an exaggeration) rain. When I asked the company to address the issue I received the equivalent of a non-apology apology from my local office ... over 2 months and 3 emails later. And today I was not allowed to contact UPS without logging in. Why would I want to continue any relationship at all with a company that can't even perform a basic job reliably.

UPS took 4 days (and counting) to deliver a 2 Day Air package that needed to be included in a critical business meeting. Worse than that, the customer service reps we spoke to promised returned calls that never came. The package has sat IN MY CITY for 2 days now; and is scheduled to sit 2 MORE days. The AI systems for chat and tracking could not even allow me to go pick up the package from the center since they couldn't get there.

Had a item shipped from the seller to my address. I've had other packages arrive from Amazon, FEDEX, and USPS without any problems. The seller sent it using UPS and the package never arrived. After almost 8 days of trying to track the item, I'm at the regional hub where they claim they have my package. I've been waiting for over two hours and still waiting. This company is worthless and to top it off, I had another seller use UPS also and a second package failed to arrive at my house. This company needs an enema to flush out all of the worthless morons this company hires.

I would like to commend Nik of North Bethesda MD branch for going above and beyond my expectation. It was raining that time and Nik was about to close the store but then he saw me running and wet from the rain. He took the package which I need to returned and process it as soon as possible. His friendly and helpful demeanor was one of a kind. That's why I maybe out of way to go to his branch to returned packages but I don't mind the drive, knowing that I will be taken care of. Thank you. Nik is an asset to your company!!!

Have been trying to years to get my address fixed from commercial to residential. It's clear the company itself could care less about the inconvenience they are causing. If I had an option I would never allow someone to ship to me using UPS.

Our packages are coming covered in dust. Absolutely covered in dirt. We have had difficulties getting our packages left at the front door where it is protected from rain. The back door is completely unprotected. Common sense would say to leave the package at the protected area.

Worst claims process ever. First, I want to say that as an eBay Seller 95% of my packages ship USPS and only one lost over 12 years. Occasionally I use UPS for large, heavy packages. The rates are good, but that's about it. When a package was recently lost, I tried to file a claim online. UPS tracking showed that it had arrived at a regional hub, and weeks later there was no update. So, clearly missing.

You may think that paying $45 to send a check get the job done. Not at UPS. Went to a UPS store to send a check with signature required upon delivery. The letter went nowhere. After a week, I checked the status and UPS did nothing with the check. You may think that this global company has IT systems to flag when orders are not progressing, apparently not. But worse, I called customer service who refused flat out to provide any assistance and forced me to go back to the store. I tried to file a claim online but the system would not recognize the combo of tracking number and transaction ID to let me file the claim. Shameful. I will never buy from UPS ever again. At least, I have the power not to give my business to incompetent and untrustworthy companies.

Rate a zero but that option is not available. The driver is a liar and never made any attempt to deliver My package. Never rang the bell. I work from home, so there is no excuse. I was waiting for my package. Worst service I’ve ever seen. I see all the reviews are one star. Really sad.

If I could give them a zero, I would. My package arrived damaged and the contents were damaged. They denied my claim even though it was clearly their fault and corporate basically said, not our problem. Do not use this company.

Unbelievable, mind boggling experience. My package arrived on the 13th day, Do not use this service. If they don't replace every lazy, useless customer service rep, they will go under soon because people will not put up with the laziness and incompetence.

UPS driver knocked on my door like he was trying to break it down. Think he or she also took their frustration out on my box. Smashed in on one side and open. Glad it was yarn because anything else wouldn’t have survived. Do better, like it’s your job or something.

A bunch of overpaid prima Donnas that don't have a clue what logistics is. UPS should hire USPS to help with timely deliveries. Overnight delivery means in a couple of days. Now I can't order food products anymore because it will arrive spoiled.

I paid for guaranteed overnight delivery of four live koi fish from UPS. They were supposed to arrive today by noon to my home in New Orleans. UPS emailed me today to say that the fish will not arrive until tomorrow despite being in the New Orleans warehouse today. I called them and begged them to work with me because the fish will die if not delivered as guaranteed - they won't even allow me to go to the warehouse today to try to save them from running out of oxygen and dying tonight. I will never use their overnight services again.

Horrible shipping company. They have one job and that is to get your package delivered on time. And every time Amazon chooses them as a shipping company, it's ALWAYS delayed. How are they still in business?!?!

I have placed four orders for in-shell nuts. Three of the last four orders have been delayed. Inquiries into the cause results in messages stating "Operational Issues" have resulted in the delays. You contact UPS and their chat bots apologize but clearly the issues with the Hialeah, FL DC remain unresolved and no one seems concerned enough to fix them. I'm done! I'll use USPS or FedEx.

I have always hated this UPS shipping and I ordered a product and I forgot to mention to the seller not to use ups shipping, now my product has been sitting at a location point in Nashville and I’m in Alabama since Saturday morning at 5:13 and no one can answer why it haven’t moved as of Monday night. UPS is very worthless. I wish I could give them a negative review instead of a 1 star review.

**** My mother’s death certificate was being sent to me. **** UPS does not care about urgent documents!! My mother’s death certificate was being sent to me from an attorneys office. First attempt was at 11:15am, but the estimated time of delivery was between 2:15-6:15pm, so I wasn’t home at 11:15 because that was out of the “estimated time frame”.

I'm pretty much a victim to the shipping industry when I buy. UPS always manages to show hostile aggression to packages more so than others. I even tried joking with the female driver wondering if they was playing kickball but only got a smirk. Excuses like package shifting or something heavier on top don't cut it. Haha. Good news is that there was no glass product in the box. UPS gets a 1 star for cruelty to boxes.

I’m only giving UPS one star because I can’t give them zero stars. I had three separate packages shipped by UPS this week. One was damaged and discarded. I called the sender. They shipped another package and it was damaged and returned to sender. I had a third package from another get almost to my city and then there was a problem that sent it back to the Shipper's city and now there’s no tracking. No one can seem to locate the package. I’ve heard UPS has gone downhill, but this is unacceptable! I almost never have issues with FedEx or Amazon. What is going on at UPS?!!

I’ve noticed if it’s getting later in the day or a package is a little heavy, some delivery drivers lie about delivery stating unwanted or just simply lose the package due to laziness. My address is clearly labeled on mailbox and a large sign on house. This is pure negligence or laziness.

They have gotten progressively worse over time and there is no evidence that a change is coming. It’s really sad. Management needs to be replaced and they should start over because they look to be going out of business.

I drop off package at one of they store. The people got the package. They stole my $500 dollars shoes and put some woman $60 dollars shoes in the box. Like I am suppose to be a fool or something. I will never use they service again.

UPS the worst delivery company ever. They delivery wrong address each time. Can you hire people who can read numbers? My five years old boy can do it. Each time after ups left, we have to looking for our packages all of over our neighbors. When we called ups customer service (361-866-8910) she wouldn't listen, just told us to contact the seller. I hate UPS.

UPS you did it AGAIN! You lost my package. I had to call to find out you lost it 6 days ago!? 2nd package that you have lost in 3 months. If I had a choice I'd never use your service. Worst service ever!

I couldn't believe what retarded company is this in 21st century. Customer service doesn't exist, if you call then ATM will not connect you to a representative that could solve my problem in 1 minute, UPS store can't solve the issue since they claim not to have an access to the system and when you click through their website (where they tell you you can change delivery, but you pay...starting $5.99 :-)) then you agree to pay for picking up package in UPS location and get to a final screen saying they have a technical issues. Simply...services in 21st century, 0 out of 10. I wonder how person responsible for IT service can still be employed by the company. I don't blame drivers, it's the system that sucks. If I could give -100 stars instead of 1 I'd do it

Usually UPS is really good about delivering my packages. I order a new device from Verizon with 2 day shipping and this is the end of the 3rd day and still no delivery. Verizon says to check with UPS and UPS says to check with Verizon. Called UPS and their automated system says that they can't connect me to a person. Is this a joke? The tracking information history says it was out for delivery yesterday and then back to UPS, this morning it says loaded on truck and out for delivery. What a joke, I can't believe that there isn't someone that a person can talk to at UPS.

I ordered a pair of jeans on eBay for $310 on July 24th. The next day, July 25th, I got an email notification from UPS saying it was delivered at the front door but I never saw a delivery at the front door because I was working from home all day. I went to the customer center and they called the driver and he said he just dropped it off at the front door; he never knocked, he didn't even take a photo. He just delivered it to the wrong address, and I have more packages from UPS arriving in the coming days which I doubt will be delivered to the right address.

I had to file a claim about a package I did not receive from NewEgg, but they claimed delivered. The picture they took upon delivery was only the ground with no package on it. The claim is in motion for this issue from last week. So, my Costco order just arrived about 30 minutes ago. I walk out front and there it is. I come back inside and there is the email stating it was delivered. The picture attached was of the ground.... without a package on it. WTH! I don't know what that is all about. Are drivers randomly scamming/taking packages? Are they trained to take a picture of the ground only? What a way to not do business.

Customer service is impossible to use. No way to talk to a real human being. Phone prompts provide no help and eventually terminates the calls. They don't even offer online chat with real person. Just pray you never need to call their customer service because it is futile.

Absolutely horrible customer service. The tracking system is a joke. The representative just kept talking in circles because he doesn't have a clue what's going on. UPS is just getting worse by the day. I really hate that they are handling orders for a vendor that I order from!!!

I just don't understand why UPS is never on time. You're given an estimated delivery timeframe, like 12noon To 4:15pm, then by 4:30pm it's changed to end of day 7pm. And it's signature required, so I have to wait around. I DONT UNDERSTAND.

Home Depot sent me a package through UPS a week ago. Still I don't receive it, yesterday they forgot to load my package and was delay, right now 8:00am they don't know if it will be deliver, they don't update the damn system. Very bad experience. I don't recommend this company at all.

I ordered a cell phone that was scheduled to be delivered today by 7:00 PM: **. I changed the delivery address from my home address to the CVS store at 6330 Roswell Rd, Sandy Springs 30328 around 8:30 AM. After checking with the store around 4:30 PM to inquire when the UPS deliver normally delivers, they claimed that one had already delivered and my and wasn't there.

I rate them -999. They are lazy liars! They won’t attempt to get out of the truck. They leave your packages on the ground somewhere and lie to say a ghost signed for them. I try my best to find out who will deliver my packages. I would depend on Santa before recommending ups. How are they still in business? They actually put my mail in someone else’s slot at my apartment office instead of getting off their lazy ** to walk into a building to deliver! I hate them with a passion….

UPS is now just a shell of what it used to be. In fact, it's so PATHETIC now, you can never get a representative on the phone. They hide behind automated phone systems!!! PATHETICISM AT ITS BEST!!! I urge everyone to immediately boycott UPS and their fake employees who sleep while at work because they don't care.

I called UPS on Saturday, July 20, 2024 to ask them to change delivery date from July 22, 2024 to July 25, 2024. They charged me 11.99 for this change and then I paid 19.99 for other changes. The 19.99 was to become a UPS member so it wouldn't cost so much for all the changes. Looked up the item Monday morning on July 22, 2024 and it was out for delivery. Wow. What a way to make extra money on the fly. I called and they said they needed 24 hours to make the change, funny how that was never mentioned on Saturday. They had more than 24 hours as far as I could see. I live in N,O. and I am moving into the house on July 25, 2024 where the package is being delivered. So, now is UPS responsible for the package if it gets stolen before I can get there? YES!

Placed order and instantly cringed when I realized UPS was being used. I knew there was going to be an issue with the delivery, and that the updates were going to be slow/inaccurate. I would like my items delivered when they should be and all items intact.

I sent a picture to Virginia from RI, cost $140.00 then I needed 2 papers notarized $30 (I didn't know everyone else was free). Had to drive to a store out of my town because the rude employee wouldn't do it. I'll avoid this place as much as possible.

I was surprised UPS charges for a strip of tape. I was charged for the representative to tape the top of the box closed. Literally, it took one strip of tape measuring twelve inches to close the top. They didn't even offer a military discount. I will not be using UPS for any shipping services in the future and will recommend friends and family not use them as well.

This delivery service always drop the ball. Multiple times, I'm home waiting for my package and it never showed on the estimated time slot. Often time, they never showed up at all and would marked that they made an delivery attempt.

One of the reasons I signed up with Amazon, is to deliver my packages to my front door. Amazon sent a heavy package with UPS, and it was delivered inside the gate, not inside my front door! Please instruct your drivers to deliver at the front door. The delivery is with tracking number **. Thank you!

Driver blocks the road for 5 minutes. I beat the horn a few times. A videoed him blocking the road for 2 minutes and 10 seconds. He pulls up and says, "I'm sorry you should have beeped the horn." I told him I did. His response, "I can park wherever I want."

Every time I order something through UPS, it gets routed to USPS for final delivery. And once the post office gets it, it sits in limbo for weeks. Why don't I ever see a UPS truck at my house? I wish they wouldn't use the USPS.

If I can, I would give them zero!!! They lie about your package every time. I had to cancel my order at least 5 times because they was few days late from the delivery.. I wouldn’t recommend them to anyone, not even a homeless..

I have been dealing with UPS for package deliveries this year, and I am extremely dissatisfied with their service. Here are the issues we've encountered on at least ten different occasions: Repeated Failure to Deliver on Time: UPS has consistently failed to deliver our packages on time. This has caused us significant inconvenience, especially when we have critical deadlines for projects and events.

Very hard to get ahold of customer service. And when you finally get a live person you cannot understand them. Very heavy accent. I had a package that was being delivered to our business address. They came after hours and said they would redeliver. When I checked the next day the hours posted for delivery was again outside of business hours. Why would you redeliver at the same time knowing we are closed. I contacted customer service to try to figure out how I can get package because I need it for this weekend. They were not helpful at all. At least from what I could understand.

This review concerns UPS's "free returns" offered through Amazon. I live in a rural location, and recently wanted to return one small item from a large Amazon order. The item was only worth a few $, in a small envelope. UPS sent me a QR code with instructions to have it scanned at a UPS store to get a free shipping label. The nearest UPS store capable of that scanning is 90 minutes one-way by car. They refused to handle the return any other way, quoting $7.99 flat rate to print off a shipping label otherwise. Some "free returns", just another example of the demise of real customer service.

This is by far the worst service ever customer service. Is even worse. They need to do better. No reason for people to even pay them to ship your items. Don’t come on time. Very inconvenient. Bad service all around.

Lazy company. They lie and say they attempted delivery. I have a Ring and nobody came to the door. Then you have to wait for the next business day to pick your package up. Can't speak to a live person. Fed-Ex and USPS made deliveries today. I have been sitting at home waiting for my packages. I will NEVER use UPS in the future. Horrible and untruthful company. What are you being paid for?

UPS, in it's wisdom, has a policy that will allow me to sign for packages on my doorstep, but not at their facility. For that, whomever sent the package has to make arrangements for you. They also like to deliver during working hours on weekdays, fully ensuring that prompt service for anything requiring a signature will not occur. Here's hoping you order close to a weekend, because if they can't find you within a 3 hour block at your house (during working hours), 3 times, they'll just return your package to the sender. Best of all... you have no way of knowing for certain if a signature will be required. Welp! This experience was one too many with a time-sensitive package that I may or may not even get now. I'm sure that they don't care and plenty will continue to use UPS. I won't.

When a business ships something via UPS, UPS gets it almost all the way to the purchaser. But not all the way. Then (surprise!) they give it to the USPS to deliver it to the customer. Like a game of hot potato. Which is only good if you're selling hot potatoes. USPS puts the product in their system and delivers it a few days later, depending on their staff, the weather, the availability of working vehicles, and other things. UPS does not do their job. Companies are not getting their money's worth by continuing to work with UPS. And customers are pretty well united in our loathing of UPS. What once was a great company is now a complete waste of money. Why not support the USPS directly, since they end up doing the last mile service anyway?

I had a iPhone shipped through UPS. Said delivered at 4:27. There was no ups truck in the neighborhood. I was home sick and my doorbell has no UPS truck or delivery driver in the front of my house yesterday. I call, the package is lost. I immediately escalate the claims, spending countless hours with both Verizon & ups. Call ups again the following day to give them some more of my nice words.. but they just randomly “found” the lost package? The $1000 iPhone you marked as delivered to a non pictured “other” location on my property yesterday? This is fraudulent beyond belief. I have been on hold right now for 30 minutes for a supervisor for them to understand this employee yesterday was not just making a simple mistake. Criminals.

I ordered some things through Amazon and my order was delayed a week. I'm hoping it's because of the weather we had, but then a week later I received an email saying it was on hold that day because the carrier didn't have access to my place. First, it was early morning when I received the email, they usually show up after noon, which tells me they didn't even come by. Second, they do have access, they come very often to our building. Then they bring my order the next day. The box had been ripped open and they just placed a tape horizontally. It was also damaged.

The driver/deliverers in my area are lazy and leave your packages anywhere they can set them down and don't notify the recipient!

Absolutely the worse way to get a package. Tracking is a joke, numbers consistently just don’t work. You cannot use the app or website to do anything, they are extremely buggy and missing things that the website claims should be there. There is no phone support unless you consider the robot who genuinely just tells you to go online for everything. Worse company ever, never allow your stuff to be shipped with them.

This company is a joke. No notification they were coming. Leaves note on my door to pickup package at store. Went to store three days in a row. Still hasn’t arrived at the store but was told on their stupid sticker the package would be at the store. I will avoid using this service in the future. These drivers don’t know how lucky they are. They only deliver to the door. My job is to go in the customers' homes/ businesses to perform work no matter how dirty or how impolite the customers are. I wish I had it so easy. UPS stinks.

On 05/29/2024, I mailed my grandmother a package that contained clothes and sentimental cards for Mother's Day, and her birthday. It was initially sent to a nursing center where she was recovering from a broken leg at 611 s 13th St Fort Pierce Fl 34950. By the time the package got to the facility my grandmother had already been released to go home. Within 3 days later, the package was re issued to my grandmother's home address which is the same zip code. She waited for about a week for the package to be delivered to her home and she never received it. I the sender, then contacted Ups and informed them that the package was not there and they told me that it was delivered and they provided me with gps proof. No delivery photo was taken and the driver walked around my grandmother's house to her back door and delivered her package.

I usually don't have many problems with UPS delivery. Yesterday though, I had a package that needed signed for. The driver pulled up to my gate, which I left open and put my dog inside so she wouldn't have any problems, but she didn't bother coming in the yard. She left a note on my delivery box by the gate and left. I called the local office and explained what happened and told them that I could meet her at a delivery location to get it and the manager said he'd have her call me. She never did. Now I can't get my package until the 15th. The driver put on the note and the text that I got that she attempted delivery but she didn't.