United Parcel Service - UPS Reviews

UPS is losing their credibility on delivering packages. An order was made with Ebay and the seller used UPS as the delivery service. After checking the tracking number, UPS stated the package was refused delivery. After filing a complaint with UPS, I asked customer service if the package required a signature in which customer service stated it did not require a signature.

I recently ordered two items that were shipped by UPS – one from Home Depot and one from Amazon. I was in the process of closing on a house so I intentionally selected the delivery date for after the closing date (the next Monday). The deliveries were scheduled for the following Friday for the Amazon order and the following Saturday for the Home Depot order. On Monday, I got a notification from Home Depot that my order was being delivered early – the day after the notification. I called Home Depot and was referred to UPS but, because they were already closed (I found this out after being on hold for 37 minutes), I had to wait until the morning of the new delivery date to call them. I was told that I would have to pay an $11.99/per box (4 boxes total) “rescheduling” fee. I pointed out that I was not re-scheduling; I was only moving it back to my original delivery date. It didn’t matter. I had to pay $48 to “re-schedule” my delivery.

Worst delivery service. They should go out of business. Been dealing with customer service who can't even speak English over a damn pair of boots that a driver will not leave. It's going on day 4 and still dealing with customer service... This is ridiculous. While I am writing this I am also on text chat with customer service.

I just want to say that I can't believe how UPS has declined over the years. My deliveries are always late and damaged. Now I am waiting on a very large mirror that has shown zero activity in 4 days! It is only 2 hours away in Lexington, Ky, yet no scanning or information is to be found. Very frustrated. USPS has actually been more reliable in all areas compared to UPS. I'd never recommend using them.

Called the 1-800 # and received zero help concerning medical supplies being consistently delivered to the wrong address right across the street from the correct one and they did nothing absolutely nothing to correct this problem. (If you can get an operator at all) This driver refuses to get out of the truck, walk across the street to the correct address. Instead he stops in the road, drops it off at a homeless shelter and takes off and UPS ground did nothing to address this AT ALL. Don't ever use ups ground for anything important... EVER.

I had a 3 part shipment from Home Depot of a shed that was getting delivered when I had to be working too far away to be here. I have already had a theft happen when things were left at the side of my house. I tried contacting Home Depot to update the delivery and was told to get with UPS. I then contacted UPS customer service and was told she couldn't help, that I had to go online to update any delivery information. I did just that and requested that the 12 boxes be placed at the Back of my house. I came home to an Array of boxes at the side that pretty much was saying Steal Me. I am beside myself right now at the total neglect and imbecile actions and now have to wake up neighbors to get all of these extremely heavy boxes moved moved and I'm in my 60s!!

Impossible to get any information. Package was supposed to arrive between 9 and 11. No package, no update and no way to reach a live person. How can a business force you to keep going back to their website which has wrong information.

When you call customer service (which tends to read off scripts far too much), they literally don't have the capability in their system to look up the address of their own dropoff locations. Insane response from customer service for a company that SHIPS PACKAGES.

UPS was once the standard for reliable shipping and now it’s pretty much a guarantee that your package is going to be delayed. When that happens there’s nothing you can do. UPS doesn’t care. You’re at their mercy. Buyer beware! Go with FedEx.

Placed an order on 5/9/25 and paid for 3 day select, received on 5/14 after being lied to by customer service. Also neglected to inform me that no refund after 15days .... I called 1 day after, I paid for service not received nor refunded aka ripoff, never again will any of our household use UPS.

Unbelievable. I received a shipment in December. I have the tracking number. Requested a copy of the customs invoice UPS INVOICE, because the box came without it. They told me they cannot send it by email, only mail. Never got it. To be fair to them, maybe it got lost because of the strike. Called them again and send an email. Again did not get it. Requested it yesterday again by email. Got only a copy of the supplier invoice, not the UPS INVOICE. Called and again they are telling me they can only send it by mail. Canada post is going into strike again. Am I going to get it???? We are in 2025 and their system is so bad that they cannot locate their own invoice by tracking number and email it to me? I need to have back up for the government if I ever get audited, but I cannot get. Just unbelievable. I am switching all my business to FEDEX

UPS broke an item that is not replaceable. Does not care. Try to avoid them if you are shipping something fragile. Ask the seller if they will use another carrier. Customer service will waste your time, not one honest person works there.

NEVER EVER ship to Mexico. All information was provided to UPS twice. Once at initial shipping office and once to UPS customer service.. I was later told that I had requested for Package to be returned to sender (lie).. Package was returned due to missing information. Now I won't be reimbursed due to their ineptness.. Lie was that I requested a return. Lost 125.00 dollars. Notice of disclaimer below... this is not an opinion, but a fact...

My package was held because they said the address wasn’t correct. Amazon delivered to the same address. No one contacted me to tell me. I finally called and got an answer. Very poor customer service, communication, and delivery service.

I run a business from my home. I always try to use FedEx, but sometimes packages come ups. I always pay for 2nd day air and they never arrive on time. I'll even call and ask them to drop off at a UPS store for pickup and they refuse.

The UPS Store closed near us. Then the UPS depot quit taking packages. The drop boxes are so small you have to drive to another town to use the UPS Store if you have anything larger than a small pair of shoes. Then today the driver picks up a package and leaves the back of the sticker on my steps. Do they care at all? D+ is their new norm?

UPS does not sends correct pickup information. Correct information does not appear online in my UPS account. UPS website is very poor, not providing daily updated pickup, tracking, and delivery information. On 5-24-25, Amazon created a UPS Amazon-product-return pickup for me. Amazon gave me a UPS tracking number for this pickup, and Amazon said the package would be picked up 5-26-25 by UPS . It was not. On 5-27-25, when I tried to get the correct pickup time on UPS website, it had no information. When I phoned UPS, I had to call 3 different people, 3 different times, to try to get pickup information. I was connected first to 2 different people in India. Next I was was connected to a person in Egypt.

I’ve never had an issue receiving packages from UPS until now. The representative from Nike forgot to include my apartment number on the package, but normally, when this happens, UPS looks up my address and adds it. Unfortunately, I have had to go through multiple contacts trying to resolve this with both UPS and Nike. Nike advised me to call UPS to change the address, while UPS told me that I needed to contact Nike for them to input my information into their system.

Many delayed packages, not delivered to correct address. Many of my packages were ruined by them. Lost to our business. We recently got 10 packages that were lost, late delivered which affected the quality of product.

I will never use UPS again. Took a letter & Cashier Check to send. Charged $65 to have it there by noon the next day. Showed it was picked up & scanned. Then showed delivery by 10:30 a.m. Next morning, showed delayed, never left the city. Went online, worked the useless AI. Input my number for a live agent to call back. They informed me it was lost. Go back to store for assistance. Store informed it was lost, either wait or go online to file a claim. Waited a day, then the tracking #, won’t come up. **. Filed a claim, asked to have it returned if found.

I am so frustrated with UPS as this is not the first time this has happened. Medication that needs to be refrigerated is sent to me overnight. First they sit a problem with a trailer and delivery will be delayed one day. Next day, the package is in my home town and then they turn it around and send it back to where it came from. 5 hours ago receive an update that they had a sortation problem and my package has been rerouted. Still no update on when I can expect the package. Can't seem to get a live human on the phone. As I said before this isn't the first time!

If you have a choice for your company to ship UPS or any other service, I would highly suggest not using UPS any longer. Every order that I have placed as a consumer who uses UPS for their delivery service has arrived to me very late or damaged. I’ve been waiting for a one to two day shipment and I’m on day five now. Each day they say it’s coming, but yet on their update it doesn’t even show that it’s at my local station and then it gets delayed again by another day. I’m going to be refusing the shipment from the company that sent it to me because it was something I needed very urgently for an injury and had to buy it locally. UPS has something major going wrong in their distribution centers. They are either understaffed or overworked or have poor management for the package delivery procedure.

I sent 2 pkgs to Canada and had bought extra insurance cuz the pkgs were quite valuable. Pkgs arrived on time but items inside were broken. Tried many times to file a claim but could never get it finished cuz it kept booting me off and is have to start over again. Never did it get finished!!! So I finally called and did acoustic get to talk to a live soul!!! I was on the phone for an hour with no resolution. The 2nd person told me that since I brought it to a place for them to print and put label on that they were the shipper and they had to file claim!!! That doesn't make any sense to me, because all they did was put a label on it for me. And send out. Stupid if you ask me. I guess I will be using FedEx or Speedy from now on!!!! UPS only wants your money. Customer service was horrible too!!! Can't do negative stars!!!

UPS has gotten really bad. They do not deliver on time and customer service is a nightmare. I had a package come all the way from China in two days and then it got to the US and just stopped. Finally got it after it sat for 3 days. UPS was a great company until the past few months. No, it's gone down the toilet.

Nothing than the worse company ever. You will be dealing with mentally challenged people. No matter what options you require, they will blindly come at your door when you are absent like morons without ever questioning if anything is wrong.

I ordered a package from PlayStation and they used UPS for delivery but the package never came. I received a message saying that it was put in a locker but where I live we don't have lockers for UPS to access only local mail. I believe the driver stole the package when he realized where it was from. The item is expensive and was a birthday present. When we called to file a claim the technician kept hanging up. I would have to call back just for the same guy to give me the runaround again until hanging up. I finally had to file a claim online. It would have been easier to do this on the phone but, they have bad customers service representatives who don't do their job.

Too big to fail or too big to do anything properly? Communication is horrible. Difficult to get a person on the line. For the past three weeks, I'm trying to locate a package they lost. No one seems to know where it is. Everybody tells me something different. They're more concern about getting you off the phone than addressing the issue. And what is billable weight? That's just another way to charge customers more than actual weight of package. Total ripoff. UPS is good if there are no issues. If you run into a problem, no one will help you. Use USPS flat rate. It's better.

Never had a problem with UPS in the past. But lately they have lacked in every department. My last package was medication that needs to be refrigerated and they loaded on my truck to be delivered and in 20 minutes, the update said it was in another town and it would be delayed! But delayed with no information on when. So I'm calling customer service and they had someone call me. She didn't not care and had no concern that this is a medication that needs refrigerated and was shipped overnight for a reason!!! This is Florida, it's hot!!! She was aggravated that she even had to call me. No update was done till next morning at 6 am to say it should be delivered today sometime! This really is unacceptable. UPS can do better.

I have never had so many delayed UPS deliveries. I have packages delivered almost daily from Amazon & started noticing when delivered by UPS, the service has been getting so much worse during the past six months. When I get a delivery date, that’s when I expect to get the package delivered. I’m not sure of what changes the company has made within the past 6 months but they need to go back to how it was before. Not a happy customer.

Unfortunately, some companies that I purchase merchandise from use this service for deliveries, but I wouldn't recommend them to anyone. Terrible service. Across the board.... Please explore other options.... How you have issues delivering to your own facility.🤔

They took a picture of my packages at the wrong door. I drove around looking for the door, rug, and my packages. They were nowhere. I lost my money. They will claim the picture as evidence of delivery even if it's not a picture of your door.

Have been using UPS for business and home for over 50 years. They have for the most part been fair priced, on-time and good customer service. But, for the last couple months I have had multiple problems, 1) Had package going to Phoenix from Bullhead City, AZ and they took a couple weeks to deliver because they routed it over 4 different states before delivering it. 2) Had a small package going from Denver to Bullhead City and it was routed to New Mexico - Phoenix - Las Vegas - Salt Lake City - Beaver, UT - Phoenix - to Kingman, AZ to here. Took over a week to get.

I ordered a package from Amazon on Tuesday that has a delivery date of Thursday. On Wednesday I noticed the delivery date had changed to Friday. I called Amazon and the representative told me she contacted UPS and they agreed to deliver the package between 8 and 9 AM. I did not receive the package during those hours so I called the UPS number at 12:30 PM. I did not get a person and the automated service stated that there was a problem with my package. So, I called Amazon. Amazon did not see anything notating an error and unfortunately was not able to contact UPS.

UPS is a joke. They were supposed to pick up my package. They said somebody had to be home in order to pick it up. I'm a night shift worker so I stayed up all day waiting. They pulled up, I grabbed the package and run to the door and they are gone. And then I get a notice that they attempted to pick it up. I don't have a label for it because they were also supposed to print one for me when they picked it up. I called customer service and they are even more of a joke. They just put you on hold 50,000 times and then don't even get to the root of the cause or the problem, any of it. I'm so mad. I will just have to drive an hour away to return the package myself.

UPS is the worst delivery service there is. FedEx has them beat by leaps and bounds. For UPS if the original deliver date is one day out from when they receive it at the local branch. They sit on it for 24 hours or longer to make sure it is not delivered before the original date that was set 4 to 5 days before. If you have a business with normal business hours and have packages delivered to that business they will deliver between 7pm and 10 pm. Way outside normal business hours. It is nothing for them to let a driver carry around a 2000.00 to 10,000.00 dollar firearm for 12 to 14 hours in the truck.

They have one job, and that is to deliver packages. They have yet to deliver an item to my house without damage to the package. They have no respect for the packages they are paid to deliver. I have started purchasing more products in store vs having an item delivered damaged due to mishandling at their facilities. They obviously don't care as the reviews speak for themselves and are as bad as OnTrac.

Every other delivery service worker adheres to the instructions on our front door which are clearly posted. Only UPS does not. Cannot count count how many times this has happened. Their support page is a joke. Has no way to file this type of issue. If we could, we would request ANY other carrier for all deliveries. How do you get a driver's license or a job without being able to read?

This must be the Laziest UPS Delivery Driver in the UPS Fleet. She can't walk completely up one flight of stairs and properly place package in front of door. Instead, toss the light package five feet to the door.

For many years UPS was the best courier, and my go-to for shipping. Due to my job I am NEVER home when their drivers are delivering, but their Customer Service center is right around the corner from where I work. So they arranged to hold ALL my UPS packaged at the center, and I would just drop in once or twice a week and pick them up. No problems for 10 years.

Poor customer service, blanket excuses given. Lost 2 packages Others late. Would not recommend. Sad thing is customers don't matter anymore when you are a large company. Sad what the industry has become.

I will never use UPS again and highly recommend you do not either. We've all seen how the drivers handle packages...can't imagine what happens in their distribution centers! So as you may guess the package I sent via eBay provided label got damaged and I've been on the phone for hours over the course of over a month now. Each time it's some excuse, wrong department, didn't get my documents I sent. It's amateur hour to its finest. My take, they make it so difficult and painful to get a refund that they hope the customer simply gives up. Latest excuse now is they have to transfer me to their eBay claims department. The flipping tracking number indicates that the label was provided by eBay and now after at least a dozen reps they figure that out?!? What a joke! You have been warned.

I don't appreciate UPS stating the driver showed up for a pickup! So ups is in the business of lying about pickups. Every one has cameras so no sense in trying to LIE! It also helps if driver is going to LIE to at least leave the 1st attempt notice! Sad it has gotten this bad and so blatantly, lying about this.

The Customer Service at UPS is suffering due to UPS representatives that cannot speak or understand English. The most important part of any business is the Customer Service Dept; therefore, if a company defaults in this area the whole company will FAIL. This might be the end of UPS as we know it. I was not aware that this department was outsourced to another country outside of the U.S until last week... This is very disappointing.

Paid $127 for 2-day air on Thursday for an 8 lb box—guaranteed Saturday delivery. Instead, they arbitrarily pushed the delivery to Monday with no meaningful explanation. If you’re looking for a shipping company that can’t stick to their own schedules and thinks a 4-day delivery counts as “2-day air,” this is your carrier. Otherwise, go FedEx. I certainly will.

Updated on 08/08/2025: OK done this a few times but it gets better. For 1 yr. 8 months there is a driver named Chad in the St. Cloud FL area. Did work for him. He didn't pay me. Then he stopped delivering packages so I would call and complain. Got know were finally ended up with his bosses' cell phone number so started call him and complained directly to his boss and to my surprise got nothing. So long story short I made over 30 complaints got nothing. Last week here did drop off a package and I had one going back for return. Thinking he was gonna do his job I called out to him very politely and he keeps walking to his truck. After getting louder he still walks to his truck and leaves.

UPS is without doubt the worst delivery company in existence. In fact, it might be the worst customer service organization in the world period. How the Hell do you stay in business with a 1.2 out of five rating?

I ordered photos of 132 items in my home for insurance. I used Snapfish to make the photos. They sent 2 photos in one envelope and 130 in a separate envelope due to the size difference. UPS was horrible. This morning, I received a notice that they were delivered and were signed for by someone named Mary. I have no idea who she is but she doesn't live here and my neighbors do not have any Marys living there. You cannot reach a live person at UPS as their automated system blocks you. I even tried two different UPS stores and they were rude and said there is nothing they can do and there is nothing anyone can do. So, I wrote to their CEO and some of the executives at UPS and Snapfish with no reply. The issue is that whoever signed for my package now has 130 photos of my things in my house and has my address on the package.

The delivery Driver in Pelham MA on 5/9/25 sucked & had a snotty condescending attitude & I didn't even place the order! He was paranoid my dog might attack him too! For 3 days in a row various WRONG deliveries have been made here!

We ordered our son's class ring from Zales. There were shoe prints all over the outside of the package and when our son opened it, the ring box was crushed and the ring fell out into his hands with tons of black plastic pieces of the ring box. What a horrible experience for our autistic son who worked very hard to graduate and was so excited to receive his class ring. I'll be reaching out to Zales, for their negligence in shipping it in a bubble wrap lined envelope and to have them replace the ring box. I'll also be contacting UPS for ridiculous delivery service and for disrespecting property.

I would rate this as a zero if I could. I paid for a commercial package to be shipped Express Plus which was an additional fee of $230. I checked the progress online in the AM. It said on its way. Not out for delivery when I expected it to arrive in the AM. I called. I was told I had to wait. The estimated delivery is listed. I waited until 3 pm. 1 hour before the end time listed online and 1 hr before my warehouse closes. I called. They said they can't do anything until the end of the estimated time has been reached. I called back. I was then told they have until 8 pm to deliver. I told them absolutely not. The package at this point still didn't even say out for delivery. I needed a resolution right now. I was on the phone for 1/2 hr by this point when they were finally willing to escalate this to urgent status, but I have to wait another hour, and they will call me back. Well, I'm still waiting for that call....

UPS delivered my package to a neighbor instead of to me. The delivery address was my address. I'm very disappointed in UPS. I got ups updates everyday of where the package was. Got a picture of where it was delivered. I recognized the house and had to go to a neighbors house to pick it up.

I believe some major operational changes have taken place at UPS, and not for the better. It seems they are directing packages to access points without any attempts at delivery. Could be a reaction to losing huge amounts of revenue from Amazon. Until very recently I have had good luck with ups, but my contact with customer service about a recent delivery was abysmal. They assured me on more than one occasion my package would be delivered to my home, it wasn’t, so they are either lying or grossly incompetent. Just read reviews about ups and you will conclude they have no real interest in customer service. I would drop any stock held in this company as they seem to be sinking their own ship.

UPS's HUGE customer The REALREAL is who I consign with. I had them schedule a pickup of a Christian Dior dress. The UPS carrier said that they picked the package up Friday, which they did not. I was at my home all day. So, The REALREAL scheduled another pickup on Monday. Monday evening I get another email from UPS saying that the package, which I still had, was picked up, which it was not picked up. Then, I called UPS and told their customer service what happened on Tuesday. They verified my address in Los Angeles and told me that they would forward my concerns to Dispatch.

I am so tired of UPS! This is not my first problem with them. Whenever packages get to Mebane, NC they seem to disappear. I have been waiting for a week for my prescription from Amazon Pharmacy. They claim it is an address issue but when I login the address is 100% correct. I would not have known there was any issue had the pharmacy not contacted me. Now I am out of my medication and God only knows where it really is now. I think it’s time Amazon dumps UPS and go with a dependable company!

Never had a bad experience, great service as well as respect, they are very great when it comes to the delivery process. I would choose these people to deliver my packages any day. Thank you to the UPS service. They are great!!!. I have had several bad experiences with deliveries but it never has been ups to make me upset with the service. Thank you. They respect it items and carry with care.

DELIVERING YOUR ITEMS!! I’m almost 69 years old. I don’t work for UPS!!!

Company withholds info and then refuses to assist if there is a problem. Packages ship with insurance, but they do not disclose that perishable items are not covered. When my steaks arrived ruined, they refused to try to help me in any way.

I can't believe what just happened with UPS! They’ve effectively stolen my gaming computer. It’s been almost three months without a delivery, and every time I called customer service, I got nothing but lies. They never filed any claims in their system and seemed to manipulate the value of my items. We reported it as $600, and they downplayed it to just $100! Now they want us to return our receipts just to drop the investigation. I paid a whopping $1,200 for that gaming computer, and now it's just gone! What a nightmare!

UPS is refusing to pay for a claim of mine, after I clearly provided documentation of the damage that THEY caused, and of the internal packaging. They were very happy to take my money for insurance but refuse to pay out when they cause damage.

Huge Scam ..!! Do not use this company..!! Drivers are full of lies. They didn’t deliver my package 3 times now and they keep giving me notes that we are not home. all lies, we were at home all the time. this is a company that have bad associates and is a money scammer. Do not use this company .. I will be taking all my company business away from them and going to DHL.

Wouldn't be so bad if it wasn't a lock box. I found my package from Amazon jammed in my mailbox so tight that I could barely open the door to my mailbox and it took forever to remove the package without causing damage! Is this how the USPS operates? If so I may quit supporting that company!

Holy cow. UPS is awful. I’ve had 5 packages delivered via UPS in the past 6 months and 4 of them failed to even come remotely close to the delivery date they posted on their tracking page. Talking on average 3 days late. The most recent package said it was on the truck to be delivered. That’s was 2 days ago. I’d be shocked if it shows up tomorrow (3rd day AFTER the posted delivery date).

After a year without issue, UPS has suddenly decided to refuse to even attempt delivery to our apartment complex of over 250 homes. I could forgive maybe one or two mess ups, chalking it up to new drivers that didn't know what they were doing but this is now 3 packages in a row in the last two months that have not been delivered! We have gotten every excuse in the books, "address does not exist". It most certainly does, you yourselves delivered here very recently. "Receiver refused package". No we did not! We never saw anyone even attempt to deliver, how could we have refused? "Receiver has moved". No we didn't!! We both work from home and were most DEFINITELY home during your supposed "delivery attempted" time stamp.

I have been on phone with UPS 3 days in a row to receive my package. I was told three different stories. I needed my package by Friday, May 2nd. I received on May 2nd a message saying there has been a sorting process problem. I need my dress for Saturday! A very important occasion. Now everything is messed up. I was told it is on the truck for delivery today (Saturday). Now I'm told it is not on the truck...delivery on Monday! You guys have REALLY MESSED UP. I will never refer UPS to ANY of my friends. You guys lie!

They give a time for delivery... Don't show up in that window; reschedule a time and they cancel. Good thing I had it insured, they can eat the price. This company and all delivery companies employ the laziest drivers and rely on automated services to answer the phone. Embarrassing.

Incompetent at every turn. Delivery schedule shifted from morning to afternoon, to end of day. So I was held hostage all day. So I could do work in the basement I used the website to waive signature requirement. When the scheduled times were missed I called and was obnoxiously repeatedly told "do not worry, it will be delivered." "Do not worry it is on the truck." "Do not worry...etc." Each time kept passing with no delivery. Waiting all day, literally all day. Then the driver finally comes down the road, relief! This nightmare is over. No! It just begun.

UPS is beyond ridiculous, they are downright offensive. Their app said package for signature would be delivered between 12-4 at 7am so I took the day off work. 10am it changed time for delivery. Of course I wasn’t home because I had scheduled My day off to do other things needed as well not to waste it. Called to try and have it resolved, even offered to meet the driver On his route. They refused and said I had to pick up my package at my own cost of 5.99 that night. Asked for this to be escalated. They proposed To call back. When they did and I answered the woman hugged and hung up without speaking. I called again and asked for a manager. I have been on hold for 45min. The call has Been picked up and put back on hold 4 times. They are willing to make you take Time off but aren’t willing to be Held accountable for their wrongdoings.

I bought a phone from T-Mobile! UPS “shipped” the phone! The phone NEVER arrived! I file a claim with UPS! They did NOTHING! T-Mobile charges me monthly for the stolen phone! UPS WILL NOT provide the information needed to resolve this matter with T-Mobile! What now?

This is the worst company. They do not care about the customer at all. Driver are the worst. The are like a gang. They have no care in world for customer just the drivers that do no wrong. It just us low life customers that cause all the problems.

What a joke… Called for help to fix a recurring problem and nobody could help me. This is my fifth time calling for the same problem… The phone representative was purposely incompetent… I literally want my package dropped at home rather than at a UPS store, as I was told it would be….yet they refuse to do this, even though I have to drive 40 mins to the drop site! UPS tells client they attempted to deliver packages when they didn’t! It is not a misunderstanding, I have a ring camera and I was home and so was my husband, plus I waived the signature, and confirmed this with the pharmacy after the fact to be sure…if you can’t do it at least give me a reason why… and stop yelling the pharmacy you tried to deliver the package when you never did!.

I received notification on my door that we needed to sign for package, wasn't aware of this before. I used the QR code on this notification and paid 7.99 to have them hold at UPS store instead since I work when they deliver. The extra charge was immediately taken out of my account and I was given a location to pick it up at, along with notice I had only few days to get it. No problem, I went the next day and was told on truck still, gave me number to call. My package was returned to sender instead. When I called was told sorry I didn't put request in soon enough. I put in request the same day I got notice. I called, was told nothing they can do. What kind of service is this? Don't offer me a solution, take my money and then not honor it. I'm disgusted, I have to pay for shipping again if I want my product, and wait again for it to go out

Absolutely the best carrier. Our delivery person is second to none. Never a problem with our service. Other services are not as efficient or professional. We have never experienced damaged shipments like we constantly experience with the other major carrier.

Their driver's will steal your packages and not deliver them. Just had my medicine stolen by their driver. This was confirmed by the supervisor of UPS when I was told that it has not been scanned since they picked it up...

Several times UPS has provided times and dates for delivery for packages and has failed to deliver. Most recently April 2025. Out for delivery April 26. No delivery, no reason provided. Then out for deliver between 12 and 4 PM, 28 April 25. No delivery, no reason provided. Then I called. I called. Now by 1159 PM, 28 April 25. No reason, no response. UPS needs to learn from Amazon. I only had two "Opps" and they provided a reason and a revised time. The next day. I will not buy from vendors using UPS ever again. Terrible.

At every step of the way they have failed, lied and customer service sucks- there brown is for ** that's what they are. 7 days for a 2 day air package that has been misrouted, misscanned and neglected every step of the way - and it's still nowhere to be found - Consistently display meaningless status updates that make no sense, often having the package depart before it has even arrived - Zero customer service and zero accountability.

The UPS Customer Center, located at 3100 SW, MacCorkle Ave SW, Charleston, WV 25303 contains the most horrific service I have ever experienced in my life. Despite being marked as ‘permanently closed’ on Google Maps, it is the only place that customers can go if they have a package go missing in the Charleston area.

UPS access point. 2275 Marietta Blvd NW. Suite 270. Atlanta, Ga 30318. Poor customer service. I paid $5.99 to get my item shipped to another location near me and the items ships to this store. I confirm the items arrives with customer service and the app. I arrive and smart slick talking male tells me that the package isn't there, to come back tomorrow which would have been Friday.

I was expecting 6 cartons of 20kgs each and we had opted for door-to-door service which meant that the delivery was to be done at my apartment door but the delivery guy just left those parcels in my building lobby even though I told him I am down with 101 degrees fever and it’s practically impossible for me to carry 120kgs on my own. The delivery guy was rude and said, That’s not my problem," and left. By the time I could go down and manage the situations, 2 cartons were already missing. Now who’s responsible for my loss? Please do not opt for their services as they have completely unprofessional staff and another thing, their customer care numbers are a farce, every time you call, it says the number does not exist!!

I placed an order from an Electronics distributor in Texas and was advised I had refused shipment. This is an outright lie, since I get deliveries to my post office as per their instructions to add the post office box number to their physical address. I had to re-place the order, but this time I've instructed them to use USPS service.

UPS had become the absolute worst delivery service. They choose where they want to drop your packages off at. They promise to call you and never do. And they tell you to use the website to find your package yourself. UPS needs to be run out of business!

If I could rate zero stars I would. Absolute garbage company to deal with. They estimated delivery between 11 and 5 so I lined things up to be home around during that time so that I could get my parcel. They decided those times do not matter AT ALL and showed up at 9, left me a ticket with no info. Packages that require a signature have a 3 attempt process to deliver to your home if you try to get them to just take it to the drop off place for you to pick, up you don't see your parcel until the next day, speaking to anyone and getting any help is brushed off with a "Sorry, nothing I can do about it" response. I left work, lost hours on my pay to be home within the window of delivery just to come home and see a paper on the door from hours before!? I've never experienced a more complicated useless company in my life and would trust a bird to deliver parcels more accordingly than these idiots.

I just had a random man show up at my door with a picture of it and a UPS package that UPS told him they delivered to my house yesterday. I'm a business owner as is my partner so we get packages all the time. We had NOT recieved his package but UPS told him we had. This is a DANGEROUS practice. I will say if anything happens to us or our home we will seek punitive damages from UPS as a result of this dangerous behavior. In addition when I'm home alone I'm usually carrying if strangers come to the door. Which can also be dangerous as a result of the chaos UPS created. Had this person been more agitated or become aggressive it could have escalated. DO BETTER UPS!

Huge Delay in International Delivery and worst call support:

UPS is the absolute worst. My medical supplier sent a package last week. I was tracking it and it arrived in Fremont CA (near my home) on Thursday 4/17/25 early morning. It was supposed to be delivered the same day, but they failed. Same story on Friday, Saturday, Sunday and today (Monday). I have called them several times, and when I was finally able to get hold of a human, they could not locate the package and asked me to contact the shipper to initiate an investigation. Their incompetence has put me in a medical emergency situation. I have asked my supplier to never use UPS again.

I had a package that was supposed to get to me a few days ago. It keeps getting sent back to the sender because, according to the tracking updates, the address was wrong. I spoke to support, and they confirmed the address was correct and said the real reason my package keeps getting sent back is because, according to the delivery driver, I moved. I most certainly did not move, and do not know why the driver would say this, or how the driver would have that information in the first place. I asked support if the driver has access to such information, and the support person refused to answer the question.

UPS generated 2 identical tracking numbers for 2 different addresses and purchasers. Because these were delivered wrongly but nonetheless delivered, the companies say no refund. They are terrible as well as Shein. Ups is Shein's shipper of choice so don't use either.

Elyria, Ohio UPS delivery drivers, not all, but most, don't leave packages at my back door as requested. I live on a busy street where packages are visible and the city isn't the best. People (some) have no problem stealing in this area. I've called several times to no avail. This company has gone way downhill.

I rarely leave reviews, but my recent experience with UPS was frustrating enough to deserve one. I had an important package scheduled for delivery, and not only was it delayed twice without explanation, but when I tried to get help, the customer service was completely useless. First off, the tracking updates were vague and inconsistent. The package was marked "out for delivery" for two days straight—and then suddenly changed to “Delivery Attempted” even though I was home all day. No knock, no doorbell, no note. Just... nothing.

I use UPS 6 or 7 times a week and every single time they tell me it's going to be delivered and it's not days go by after paying for overnight delivery without even anybody scanning the package. They don't know where it's at. The customer service is absolutely horrible. You're better off anywhere else.

My experience started with the UPS store helping me create a shipment for my valid and completed money order. Delivery expected next day. Before I left I had a notification that delivery was delayed one day. No big deal. Delivery day. Shipment goes out on route with afternoon delivery. At around 8pm the tracking says wait for updated delivery. Come 5 days later no change. After jumping through all the hoops to confirm I'm party to the shipment "it's lost file a claim". I ask, "Can't you reach out to destination to looks for it." "Yes that's what the claims for". Bologna. I have to tell you it's lost to try and get you to looks for it?

Of all the delivery services, UPS is the worst. Drivers give new meaning to the word lazy. I've had packages left literally on the sidewalk in front of my house (50' from the front door) where anyone walking by could just pick them up. If the driver doesn't feel like making a delivery, they make up an excuse for not being able to deliver.

If I could give a zero I would. Had to return a package but I can't get to the store because I am disabled. I've done this same exact pickup before a few times with no hassle. Spent wasted time talking to someone to tell me they could not help me. I not sure why it has a return label that it usually comes with. Now there is a problem to schedule a pick up. Very simple task. UPS you need to do better especially for the handicap. Don't worry. My uncle works for the one of the news station. Maybe they will like the story. I'm sure UPS doesn't want the negative publicity.

Ordered shoes on the 31st of March, they made it all they way to Atlanta where they were then LOST by UPS...GREAT JOB!!! I called and got a refund bc they are sold out of the ones I ordered!?!? How about get your crap together UPS..Just ordered another pair. Hope they don't get lost as well!!!

I think you should be a no star rating. I paid 25$ extra!! For it to be a TWO DAY delivery and it takes FIVE days!!!! And I can't talk to nobody there no number!! Your help/support link won't load anything!! No it's not my end. I tired multiple avenues. My only option is to spend more money!! And the site for real says to "possibly get a day sooner". Won't even know without spending more money first.. Believe me if I had a choice I would have picked anything else.!!!

My package (MEDICATION) was supposed to have been delivered on Monday 4/7/25. The tracking number showed that it was on the truck and in my neighbors on that specific date. My package did not come that day so I tracked the package and it said that it was delayed and rescheduled for delivery on the following day. I did not have a problem with that. Tuesday came and went and still did not have my package. I tracked the package on Wednesday and it showed that it was in California but I live in Illinois!!!

About 75% when I see a company used UPS my package is lost, delivered to the wrong address or takes 3x longer than if they used USPS to ship. I hate UPS with a passion. You pay good money and you have the constant worry that you will not get your package.

I have a very expensive package that’s supposed to be delivered today from 10:45am to 2:45pm requiring a signature. So I made myself available around those times and no delivery. I understand that delays and things happen that’s something out of everyone's control but don’t tell me a window in which the package will come, I set myself up to be here and it gets pushed back to 7pm with no explanation. I would rather you say “package will be delivered by 7pm so it can be left up to me whether I want to sit and wait. Of course I could prematurely sign the package but I don’t want a $700 package left at my doorstep so I’m forced to remain here just in case they come. The site gives you no real time updates at all to at least see where the driver is located. This experience has been bad and it’s 6:10 at the very moment and I still don’t have the package but it’s “on the truck”. So I took off from work for no reason 😃

I’ve been shipping mostly overnight envelopes with legal documents at least 3-4 times a month. Since the beginning of this year (2025) UPS has delivered my shipment late 3 out of 4 times in a month and blamed the weather when I know that the weather along the route to and from the hub have not had any significant weather issues. UPS is using the weather excuse to get around the service guarantee. This must be against the law and who is responsible for penalizing UPS for lying and cheating their customers out of service guaranties?

Received my delivery on time but in badly damaged condition. Arrived in an open box with a poor attempt to retape the bottom and it's damaged on all sides. This is not my first damaged package just the first one I'm reviewing. I don't expect the contents to be in good condition with the outside of the box looking like this. Returning it for replacement.

They are the absolute worse delivery service for consumers. I don't know about businesses but I had a package being delivered to my apartment and they could not figure out how to get into the building. Five delivery notices later, I phoned and said I would pick up. They said that the item was a delivery hazard (weight) and told me I had to go to the UPS depot in Richmond BC. The guard there said we are not a UPS store and basically told me I was lying about the package being a hazard. I talked to Customer service 5 times to arrange for this package to get to me. They want me to be available 5 days a week at their convenience because I need to sign for it as well. Just the worse experience - and the package still hasn't been delivered.

Never trust UPS. They are liars. My package suppose to be here days ago but no package yet. I paid for 2 days delivery and no package. My sister birthday came and gone. They tell me it on the truck and will be here today and now I have to wait until Monday it not they stuff so they don't care. Believe me they to get rid of everyone starting from customer service to the driver and hire dependable people because this is not working so they don't need no star and I want my package today!!!!

Horrible customer service. With a My Choice account I called to resolve a claim for a missing shipment, I was placed on hold for over an hour and transferred several times, it was a Catch 52 nightmare. The computer assistant is an over-programmed robot - "sorry, I don't understand"... I'll never use UPS again. I deleted my 'My Choice' business account.

I'd give zero stars if it was an option. Have a package sitting in Tampa at 11am. They said it's on a trailer and they aren’t unloading it. This package was next day air guaranteed delivery, and now will be 3 plus days late. Dana could care less. Do yourself a favor and never use UPS.

UPS are a bunch of crooks, forcing me to use an internal brokerage and charging $40 dollars in brokerage fees for $60 worth of merchandise. Blaming it on the shipper for marking it as a gift and demanding I pay for a customs clearance I could have done myself. They will take you for every penny and then some. Was seriously thinking it was an April Fool's joke but they were serious! We should seriously ban them from servicing Canada all together and let Purolator and Canada Post pick up the slack.

One of my customers package was misdelivered. UPS sent proof of delivery it was not the customer’s home. The investigation has taken weeks. It has been a very difficult process which has resulted in a bad review of my business. They sent this notice which is attached which makes no sense. Then closed the case without resolution. Very bad experience.

My experience is like others mentioned here. I went online to pay duties/import fees. If you pay in advance you pay less. My total was $25.97 in import fees, but paying early, my revised total was $19.19. I paid this via PayPal and never received a payment confirmation email. PayPal states it only went through as an authorization and not a charge, which is not how this should be. I tried to pay the $19.19 two more times, now I have 3 authorizations showing on my PayPal, and 3 pending authorizations/debits to my credit card.

I purchased a VEVOR 50FTx1/2Inch Drain Cleaner... **, that was supposed to be delivered 2 weeks ago. Contacting Amazon results in poor customer service, advising UPS was the problem. I want my property which is already paid for. UPS doesn't want to be bothered to talk with me. I still want my property which I paid to be delivered. Why must I order deal with this issue with a company where the employees are OVERPAID and UNDER PERFORM? Someone at UPS needs to find my auger and deliver it. I have a legal right to have my property delivered. Perhaps if customers were able to choose a delivery service, or were compensated for undelivered items. This issue should be on the backs of UPS. What is the address of legal service for UPS and Amazon? Where is this information published? This is my first experience with lost package.

First, UPS loses a package with a NEW iPhone. Then, in ONE week delivers SIX packages to wrong addresses on our street. Our address is clearly displayed on our house. UPS customer service offers NO help, refuses to contact the route driver or anyone to correct this situation. Baxter uses UPS to deliver some of my husband’s dialysis supplies, it is essential that we get them but UPS doesn’t care about delivering packages, just collecting money from the sender.

If I could give ZERO stars, it would better reflect how I feel about UPS. Absolutely worthless. I ordered a part for my car and paid expedited shipping to be sure I had it in time for Sunday 3/30/25, which is my appointment with my mechanic. Arrival was said to be 3/28/25 between 1:00pm-5:00pm according to tracking, and package required a signature, I guess requested by the shipping party. I work as a nurse, so I was not able to be home at that time, but my husband would be home around noon and would stay home all afternoon to make sure I got this package. Husband arrives home a little after 12:00 to find a "Sorry we missed you" note from a 10:55 delivery attempt.

UPS is one of the worst companies I have dealt with. Their customer service is horrible. They will not allow me to change the address of my delivery and lack a proper process for helping customer in this situation. They haven't sent my package back to the sender yet so I can receive my refund.

UPS in Lakeport and Ukiah, California does NOT deserve anyone’s business. Their drivers (Alice and Eric-license plate is **) are dangerous and are not trustworthy. Also, the management (Shaun** and Tamara **) supports unacceptable behavior against customers and retaliates by banning deliveries for reporting misconduct such as stalking, harassment, and fraud. I strongly recommend using a different carrier.

I order many things from Amazon and always UPS delays the delivery. On Monday I ordered a coffee machine from Walmart and it supposed to come tomorrow but now UPS sent me a message saying that the coffee machine will be delivered by Monday. UPS really sucks. FedEx is much better than UPS.

UPS is THE WORST DELIVERY SERVICE. Delivery Drivers can't Read and just deliver to where they want. Not sure why company uses them and then we the consumer pay the price in waiting 3 days to file a claim. DO NOT USE UPS.

On the morning of March 20, I went to the UPS store on East Lake Rd Palm Harbor, FL 34685 with a 25 lb box, a return (my first) of an Amazon purchase. The lady at the counter asked me for "the code".... I didn't have one so I asked her if I could recheck my communications with Amazon for a code, and since the package is heavy for me, I also asked her if I could leave the package there, I only live 5 minutes away. I found an "authorization code" on a phone message and returned, showing them "the code". A gentleman behind the counter started yelling that that wasn't "a code"... I needed a proper code. As I asked him what it might be look like and where I could find it he became ruder and more agitated. I told him I would go back home again and look for this proper code and I would be right back. He now was yelling that I better take my package. He picked up and aggressively tried to push it in my hands.

Shipped a package to a friend. Estimate delivery date was their day off work. Well it missed the delivery date, not a big problem. I'll just pay the $5.99 to hold the pack at the store for the night so they can pick it up after work tomorrow. I went through with that. UPS got the hold request at 7pm, accepted the request 12 hours later then and hour later put the package on a truck and left it in front of their apartment door all day.

Have a package that the seller put a adult signature on it. A missed delivery sticker was on my door with a option to sign the back. Signed it and left it on my door. They tried to deliver again today and didn't leave the package. Wasn't till I got on UPS website to check my options that I found out that if I want to change my delivery date they want 12 dollars to do that without a option to have to have it delivered after a certain time. Option 2 is to have to held at one of their stores but want 8 dollars to do that. Option 3 is to return it to the sender. With the cost of shipping getting more and more expensive and now wanting to gouge customers due to not being home at 1pm on a week day.

I took off from work so that I will be home for my package to be delivered. I waited and I did not see any UPS truck. Keep in mind I also have camera and no ups delivery guy was here. I did not hear the door bell. Next thing I know there is a note in my door that they missed me. How can that be when I was in the house! And I did not even see any ups truck or guy and I tried calling the customer service and the local service agent and they were no help. They said that it was my fault that I didn't hear them and that their guy did their job. I wish that the company that I ordered never used UPS. They are very rude and customer service are no good big time.

I guess their drivers decide if you have to screw your clients or not. They can never seem to get a delivery right. Always lazy unmotivated people working for this company. I wonder why. I used to pay for their membership but no more. Can't deal with them no more.

I am a horse breeder, I rely on timely delivery to inseminate on time. This was a crap show from the beginning. Semen got to UPS on time, we paid for next day early. Needless to say our two days window passed with no delivery, no help to get package for me to run and pick up. This was started on 3/21. It is now 3/25 and they are set to deliver today. Semen lasts 24-48 hour, my mare has ovulated already. I will never use your service and will tell everyone I know not to use your service.

They can't read house numbers. If they could my packages would be delivered to my house. Customer service is 100% useless. Every time I get a notice that an order will be delivered via UPS, I know I will never see it.

I am so frustrated with UPS. I order cat litter through Whiskers and get 60 lbs of cat litter delivered every couple of months. Whoever my driver is, he always leaves it in my driveway instead of going up my steps to my door. I will pick another company to buy cat litter that uses FedEx.

I am currently waiting for a package that was sent using UPS on Wednesday, March 19, 2025. The package was sent from Georgia to Pennsylvania with 2 day delivery. I was just informed by UPS that the rescheduled delivery date is Tuesday, March 25, 2025. Six days later....maybe?

I ordered a package from Amazon and unfortunately it was shipped with UPS. After 4 "failed" delivery attempts the packages were sent back. This has never happened before with any other shipper. I spoke to "Mark" with customer service and he told me there was nothing he could do even though the last "attempt was made 20 minutes before I spoke to him. Absolute joke of a company. I personally use FedEx and so does my work which is a class 1 railroad that ships parts and package all through the U.S and Canada. If I could leave negative stars I would. Horrible experience.

Delivery delays with no explanation at Chelmsford, Massachusetts. My package has been there since 03-19-2025 and has not moved. I would be less upset if when they state that tour package is delayed they would also let you know what the cause of the delay is.

I lost my package a month ago. I tried contacting UPS and they told to talk to shipper that is world first courier and my shipper is not responding and I told same thing to ups and they said, "We can't do anything." Do not trust this.

I was performing a time sensitive Radon test in my home that cost me $40. I spent extra money and purchased a UPS NEXT DAY AIR label for $23.83 so it should of arrived 2-3 days after I shipped it. UPS lost my package and the test did not arrive until 11 days after shipment. UPS refused to even work with me because the label was purchased from a third party. They refused to give me a claim number and would not let me send my proof and documents. They are forcing me to ask the radon company to file the claim for me. They also will not reimburse me but will only reimburse the radon company who then has to reimburse me. They are a despicable company with disgusting practices.

I spent $95 to send two documents overnight to Charlotte NC. The UPS store was phenomenal (in Mansfield Ohio) however when the UPS envelope arrived it had been sliced open with a utility knife and retaped. I called the store and the UPS customer service as the store suggested. They had no rationale, just file a damage report. Unacceptable for the price... System can't upload the photo...

The UPS distribution center in Citrus Park Florida needs to be shut completely down, supervisors fired and jobs taken away for a more competent staff and the corporate office should be dealt the same fatal blow. It's absolutely ridiculous and disgraceful how they handle customer packages without care. They are so complacent till the point of real work completely baffles the whole staff. Fire them all.

Good grief… I have had nothing but bad service and excuses. I would recommend all stores find another delivery service as I will no longer order items shipped by UPS. I live behind a gate which EVERY OTHER delivery service can access by just reading directions. Not UPS. I’m not even sure they try. They just drive up, see the gate, and drive off. Then I get patronized by some employee who says the driver is not in the area anymore and can’t make the delivery. UPS needs to outsource their shipping to AMAZON.

Package was supposed to be overnight. Tracking said driver will be there between 3-5pm. On UPS website, I requested tracking updates. Now...we took off work early to be there during that time frame, but driver had already showed up outside of delivery time frame. On top of that, never received any updates at all! Why give that option, if you're going to ignore it?? After requesting a call from customer care, I was told by Mary that they can show up anytime and aren't required to give updates. So, the sender lied to me, and she said yes!!! This is how they talk about their customers!! Ridiculous!

I sent out requests for price quote from an auction house in NY. I requested one from UPS store 0647 and 3 others. Their quote was much higher than other quotes and I noted they were charging 100 pick up fee. I emailed back that I had never had a pick up fee that high. And I was using a different shipper At this store. Came back and lowered his quote to almost 30.00 less than the shipper I had already contracted with (MM). I told the guy I did not want to change at this point sine already made arrangements but after some persuasion and a promise that he would not change quote because I told him I did not want to change and then he come back with a higher amount. So I called other shipper (MM) and (unfortunately) they had not picked up and said it would be ok to change. They understood. After 0647 they picked up. They came back with a much higher price (more than any other quotes). They said I had given wrong size.

I have been waiting on a refund check since 8/2024! Today is 3/19/25. They owe me $356.65 and they cannot be bother to respond to any phone calls or emails. They claim they sent the check to the wrong address and that the check did NOT clear. They were to reissue to the correct address back in November. They cannot answer basic questions on phone calls and will NOT return any calls. This place is a total SCAM! Worst place ever.

Can't seem to deliver on time. Not to be trusted. Called and called and called... No one can tell you anything. Not sure if it's on a truck, in a warehouse, who knows. They're attitude is, it arrives when it arrives.

When I try to gather all of the worst companies in the world, I can find no worse than UPS customer service. Obviously they do not give a crap because it never changes. They work so hard to make sure no one can get ahold of anyone for any kind of service. For example we are a commercial company shipping globally. When they destroy a shipment, they never tell anyone. They actually destroy relationships with our customers in this manner. No one helps. Please someone begging a shipping company that cares so we can send UPS Packing.

I stopped using UPS 5 years ago when they lost my husband's luggage that we had shipped ahead of flying home. One bag made it and the other did not. Very expensive clothing and shoes, etc. We had even purchased insurance for the delivery. We were never able to talk with anyone to resolve it, and they essentially ignored us and we never received any type of service. I had other issues previously, but this was the last straw. Yesterday they tried to deliver a package to our secure apartment building, of which they have access to, and left at least 5 tags on the front door that did not communicate (check off) any information on the tag. Maybe I'll get it tomorrow, maybe I won't. Who knows, there's no customer service to work with to find out.

I would not use UPS if my life depended on it. They charged me almost $100 for next day delivery and did not deliver until 4 days later. They refused to give me a refund or make any kind of adjustment. Very ruthless. From now on it's FedEx only.

This delivery was ridiculous. I was expecting a delivery, so I stayed home all day. When he got here, early, he never even acknowledged me. I told him I was supposed to sign for it, and he stated, “You’re supposed to, but I ain’t with that dog there.” I told him I was walking outside to sign in, and he never said another word to me. I understand that some men are afraid of dogs, but she wasn’t any bit interested in him. She is deaf and my therapy dog, so she barks. She’s also 5 pounds and hurts nothing. She wasn’t the least bit interested in him. I’ve seen some videos where delivery men greet the dog and bring them treats.

Worst company ever. Their brokerage fee is insane. They charged me for the refused package. Better to choose some mailbox company in USA, Shippsy is a good one. You will regret greatly dealing with UPS.

** I shipped a tree made of resin that was hallow inside measuring about 14". It was NOT cement that weighed 3 lbs and when it arrived to the buyer they took all of my profit. The buyer paid $10.99 and they took everything So I made Zero dollars. Next time I will use FedEx.

I live in a rural town in Idaho. If I pay for overnight delivery, it takes four days to get there. I don’t know why when you pay for an overnight delivery they can’t get it to you on time. When I complained about it, the reps were horrible. Our delivery guy is awesome, but he explained that they have new policies in store that will postpone rural deliveries even more. my advice stay away from this company. It’s noticeably apparent that someone is trying to write good reviews and stack those reviews and a positive way, but that is not the case. They have consistently been late and damaging to my products. As a small business owner, I need my products to arrive in a timely fashion and in good condition. Neither which this company can offer. And if you want to talk to someone that can do anything about it be prepared to wait an hour while they drink their coffee and eat their donuts and watch porn on their computers. In other words this company sucks.

If you are Shipping or Receiving, please stay away from UPS! It took from March 5th until the 13th to deliver an overnight package due to not following business hours. The worst part yet is that you call Corp, and they can't even get anyone from your local hub on the phone. Everyone is playing the guessing game and switching you from 1 Rep to another. Please do better, UPS! I had to give 1 star to submit my review but they get ZERO STARS.

Only UPS could fail to deliver a package that is listed as "Out For Delivery". Then to make matters worse, when you call them, their customer service is the worst EVER, on Planet Earth. They are a complete and total disaster of a business!

I didn't choose this service, it was the option that Amazon sent my package with. Their Authorized Company in Bulgaria mixes their political tyrannical policies even in business. The Package Tracking is claiming that the package is in Skopje BG. This UPS - USA has the worst customer service. I could not confirm the Authorized company in Macedonia for 2 hours (since they were looking for sensitive information). Still, I can't file a complaint for putting me in a situation to be scammed just because of the Bulgarian unprofessionalism. Shame on UPS, I will never ever use them again.

Waited for package to arrive by tracking it every 5-7 minutes. Unfortunately delivery person just left the tag saying it couldn't be delivered due to no response. No one contacted me as I waited. Update on the tracking package was 5 minute delayed. Found out that I missed the driver by no more than 5 minutes. This is totally unacceptable. If I wanted to change pickup to a UPS Store, it would cost me an additional $5.99. This is not the 1st time it happened. Unfortunately I'm unable to pick the delivery service; if I could, I would never use UPS.

They don’t care about customers. They had a delivery time 3:45-5:45 and they came at 1:40. A person has to be home to receive the delivery, why give a time if you won’t stick to it. Horrible customer service!!!

I shipped with a UPS store in Pensacola and was asked if I wanted to purchase insurance. I did pay for the coverage. The package was damaged in shipping and now the claims dept says this is not insurance. They are saying that I do not have a clear enough picture of the tracking number but they have enough to see that it is the same package since the address is the same as my receipt. Very poor customer service, cannot talk to a person and everything is very delayed email responses. This is fraud when the representatives at the store describe it as insurance and then when you file a claim they say it is a declared value program. Never trust these people!

On March 5th, 2025, UPS gave my package to an entire stranger! It was an IPhone 16 plus, AirPods and AirPods Pro. Once I called to find out what was going on with my package the supervisor stated that the driver told her that a male Flagged him down asking if he has a package for me stated my Whole name and Address! No one knew I was getting a package and I did not know this person. Mind you this stranger was no where near on my street. On top of that, the delivery guy put it was delivered to a residential and It was Not. That package required an signature and he Did not. I have not heard anything else about my claim that I filed. The UPS driver dropped the ball and now and I’m going back and fourth with T-Mobile about paying a $433.00 bill! Why would I pay that and I didn’t even get my new equipment?!?

UPS solicits shipping luggage, suggesting that it is better than checking luggage with an airline. They also say you can ship it "as is." What they don't tell you is they reserve the right to damage your luggage and will deny a claim saying it was "improperly packaged." Why then do they accept the luggage but not advise you to "ship at your own risk." Under the UPS umbrella you have the UPS store that accepts the luggage with no warning, and UPS Capital that then denies the claim saying it was not properly packaged.

They do not look at the package address. I have to find my packages at my neighbors or never get it. How you gonna deliver my package a door away ? Our apartment numbers are on the doors.. You send me pictures that it's delivered and it's a picture I don't recognize or not even close to my address.

Horrible delivery service. They never look at the actual address. They just deliver the package wherever. They take forever to track your item to even find out where they delivered your package. They don't take photos like they're supposed to. They constantly steal people's packages and you have to go back to the dealer or the seller to reorder and get your items. UPS is horrible. The workers there need to stop stealing people's packages. It's your job to deliver to us.

UPS makes it very difficult for elderly/disabled customers to have a pkg/envelope picked up to be returned. My zip code is not eligible for pkg pickup and have to walk almost a mile to get to the nearest store. Very inconvenient for me, using a walker to get around.

Every level of security to package has been tampered with and damaged. Security tape removed and replaced with clear plastic tape. Security sticker visibly removed partially from original spot and relocated to another side of the box. Contents inside were wet and it just happened to be raining today. Security case to contents show recent pry marks. Content in box do not match what was purchased. Tried to file claim through UPS and even had to sign up for an account to do so only for it to fail every single time claiming unable to process claim.

I've been a member of a record club in the US for the last four years; over that time they have shipped via USPS and Canada Post. My membership cost includes the postage to my home in Canada. I have never had any additional charges for shipping until last December during the postal strike in Canada. My record was shipped via UPS that time, and upon arrival at my home in Canada UPS tried to charge me over $40 in shipping and handling in addition to what they had already charged the record club. That is ridiculous. Their business practices are misleading, predatory, and unethical.

Delivery driver lied about attempt to deliver. Caused Delivery delay and had to call customer service to check in status of next delivery attempt... This is not the first time thus has happened. I try to avoid using UPS as a shipping option.

I just want to start by saying, UPS IS THE WORST COURIER SERVICE EVER INVENTED. If I could opt out of using this company forever I would, unfortunately the companies who use them are unaware but it never fails, every time I have to use them it’s something. If I could get a plausible explanation as to why a delivery driver would mark the delivery as delivered to lockers when in all actuality, he delivered it to a HOUSE in a whole nother state that I don’t live in anymore. I knew he couldn’t have left it at the lockers because in order to do that, he would have to provide me with a code. But no instead I get a phone call 10 hours later from an UPS employee in another state stating that she has the package that was supposed to had been marked as delivered to my address. I would love for you all to just get me my packages when they’re supposed to come!!!!

As the norm… UPS has no update on tracking so my package is either not scanned, left at the sender’s hub, or lost. Daughter’s birthday card not showing up on time. They make USPS look good… FEDEX for now on.

Disabled veteran. I had recently ordered a PS5. I got no kind of notice they came, they made sure to message me I missed it though. I called to try and find a solution, and was told the driver would be sent back today, got called shortly after, and was told the driver would not come today, and that I would not get a notification the next day either, as they don't carry phones. I explained my injuries from the military, and why I can't just keep running up and down stairs all day with notifications, and was met with indifference. Didn't use it by choice, never had a good experience with them, this is just the final straw for me.

UPS has failed me completely. I ordered a package in December 2024, and as of now, I still haven’t received it. Their system falsely claims that it was delivered to a pickup point I have never used or authorized. After contacting their customer service multiple times, all they do is send the same generic response without actually investigating the issue. No refund, no real assistance—just silence and a closed case. This is beyond incompetence; it feels like fraud. UPS has lost my trust entirely, and I will never use their services again. Stay away if you value your money and time!

UPS NOT TO BE TRUSTED! I have 4 packages now that have been disappeared off the grid on UPS's watch. Someone from UPS is stealing! Package from sender is picked up, scanned and then disappears off grid. Four packages have gone missing. When you call in to UPS, they are not helpful and have no idea what has happened to package. Either UPS driver who picks up package in Pennsylvania or UPS employee at Pennsylvania Hub is stealing the packages. I do not recommend UPS.

My package was supposed to be delivered on February 27. I did not receive it. I received a phone call and stated that they promised it will be delivered on the 28th. I never received the package. I called UPS on March 1. They told me that it would be Monday or a few days after that that I would receive my package promised a phone call back within an hour of when I spoke with them because they had escalated it and in the call back it stated that the call center was closed. UPS is a bunch of liars and they’re holding my package When I could’ve went to the hub and picked it up.

I would like to give 5 stars to Matt. Matt delivered my 3 oversized packages with care and respect. He placed it at the front door without blocking the door so I could still easily get in and out. I asked him to put them in the garage because I couldn't lift them and he said no problem. He put them against the wall nice and neatly. He left room for me to walk if needed. Matt went above and beyond! I appreciate you Matt!!! Great customer service skills!!!! We need more like you!!!!!

I paid express overnight shipping of license plate that was a 90 minute drive. 3 days ago. Won't let me pick it up even though it's in UPS 2 minute drive away. So, took a lot of money and it's going to take 5-6 days to deliver overnight package from City 90 minutes from my house. They should be ashamed to call themselves a serious business. Put loyal customer in a very bad position. 5 DAYS!! UNBELIEVABLE

Optum RX uses UPS to deliver prescriptions. Recently had a RX undeliverable because UPS stated the street address was incorrect. This is the same address they have delivered several RXs to before. Unable to reach any type of customer service by phone or through chat to correct and they did not appear to follow through with investigating why it couldn't be delivered even though they have delivered to same (correct) address before. Had to call Optum RX, but now missing doses of medically necessary RX which will cause serious health issues. Will now look for another option for RX as will not support UPS business again.

So UPS closed all of the distribution centers for customers. That was the most stupid decision a corporate business can make. We are just getting more stupid every day in the United States. So now we are told to go into a ups store which the prices are double. I will never use ups again. The person that made that decision should be fired for stupidness.

To be open and honest, I work for a competitor. That being said... I work in a union shop. I support the union brothers and sisters. If I ever saw one of them treat a package the way mine was handled by my UPS delivery person, I would be asking management to fire them immediately. I would be writing a statement against them, and I would even show up to the arbitration when they fought to get their job back. My driveway gets crappy in the wintertime. I have lived here for over 20 years. When my driveway is bad, I do not expect the delivery people to drive or walk up it. I always have gone to pick up my undeliverable packages from the UPS terminal, Post office, FEDEX terminal.

Where do I begin? Oh, let’s begin with the website in the tracking of packages. The website would give you a timeframe and a plan in checking at timeframe. It may update to another timeframe. Package arrive outside of that timeframe. Package needed a signature. An important package. Call Customer Care for some assistance. Was told that I had to do everything online. I explained to the representative that it was not giving me an option to do any of that. Representative kept on insisting that I did not know how to work the online website by myself.

My 91-year-old father had to return an Amazon package while wintering in Florida. I contacted the nearest UPS store and spoke to ** at store #7656 in Wauchula Florida. I cannot say enough good things about her. She was very nice and helpful on the phone and gave me a way to get the job done!!! Then when my dad got to her store, she helped him and got the package on its way!! As most times people don't say the good things. I wanted to say thank you **!!!!

UPS has really gone downhill. I have owned an ecommerce business since 2006. I used to have my own account executive for years. Those days are long gone. Customer Service is a call center overseas. Clueless and a total waste of time. They also make it extremely difficult to file a claim. Constant late packages. Broken trailers, arriving late at disbursement centers. Will not reimburse you for next day late packages. Started using ground advantage since UPS is not more reliable and more expensive.

UPS has lost its way. It took 7 days to receive my 2nd day air delivery, hours on the phone with customer assistance and a disruption to my life. My delivery required a signature. We based our time to be available on a time window we received in email notifications. However, the drivers deliver based on their personal delivery schedule. Their website is terrible and provides very little detail, customer assistance reps were all very nice but not very helpful. This company has been around since 1907, this is their only job and I expect much better. When finally able to get our package, the driver said, "I wish they wouldn't send out emails and give delivery windows, it just causes confusion". Amen to that!

Driver lied twice, one week apart each about attempted delivery. No truck drove by on my CCTV camera or on my ring video either time. In fact I took a day off work to receive a signature delivery package and was watching my cameras when the alleged attempted delivery took place. Customer service is no help. They are the same as an automated AI. "We are so sorry Sir, we will make another attempt at delivery tomorrow." Why have a live agent say that. Just give it to a AI. Escalating this complaint falls on deaf ears.

Just went through a snowstorm and waiting for trash to come SOON! So, what does UPS do? Not sure if they have a new guy or what cause normal one doesn't do this. They should fire this guy/gal. Just sad. Forced me to pick Recommend or not and unfortunately out of the three this is the best. :-( Again, just sad.

Beware. February 12th a custom made gaming computer that was made by a company turned over to UPS charged $213.00 for shipping. Beware. UPS has hired thieves and UPS does not do anything after your package is stolen internally then after their ridiculous protocols that they only make the customers follow not their employees they refuse to pay the value of the claim and only want to pay pennies. Horrible company. Now I am just out the thousands of dollars spent on the gaming computer. Horrible company. Do not use these thieves. I am sick. They will not honor my loss.

I was notified by UPS on Thursday that my package (which required a signature) would be delivered on Saturday between 2-6 PM, then I received another email on Friday indicating that "due to weather" my package was delayed and would be delivered on Monday between 2-6 PM. Saturday evening I arrived home to find a note on my door that UPS had attempted to make the delivery "sorry we missed you..." I received another e-mail stating that the package would be delivered on Monday between 2-6 PM (just like the prior email stated).

If a choice of shipper is allowed and you live in the Midwest, choose another Carrier!!! My package has been sitting at a hub 5 hours from me since 2/21/25. Delivery is supposed to be by 7:00pm on 2/24/25. It's now 5:21pm on the 24th and there has been absolutely no activity since it arrived in Hodgkins, IL at 5:50AM on the 21st. I paid MORE for my product and way over-inflated shipping costs to avoid the US Postal Service because of this same exact problem.

I know I’m not the only person who has many complaints about how packages are delivered these days. It isn’t just UPS that totally smashes and annihilates packages going to your home. Lately UPS can’t even get the packages to the right houses. You have to be lucky that someone honest finds it or you find it first. I went out to find my package that said was delivered only to find nothing. When I looked at the picture for proof of delivery, the driver didn’t even take a picture of the package. He took a picture of his shadow on the corner of a porch that wasn’t even mine. So I had to go up and down the street to find my package. That much carelessness is just unacceptable.

I work for a company that ships with UPS and I battle them DAILY!!! Pray you never have to call the 800 number, it is answered in Asia and you cannot understand ANYTHING they say.... Deliveries are late, packages are treated with such disrespect, get complaints all the time from my customers. It is a company that is too big to care about small business.... If I were in charge of this, UPS would be out the damn door.

Use UPS. They never on time and when you place an order in an emergency or a fast delivery or overnight if you miss them or they miss you, you cannot find the package until they decide to come in back with that package even though you went to the store closer to your area, you cannot find a package. When you call the system the system when you asked to speak with customer service the system say he doesn’t understand. What is customer service.

UPS in Santa Barbara lost my 2nd Day Air envelope completely and never found it. The tracking system doesn't work. The information I did get from the tracking system was totally wrong. It's amazing. They lose your package. It never turns up. And they have no idea where it is. After almost a month. Something is very wrong here.

They sent my package 940 miles away to Dublin, Virginia when the shipping address says Ames, Iowa. How the hell do you confuse Iowa with Virginia? I was really hoping to get my package today, but that’s clearly not going to happen seeing that they shipped to a whole different region of the country.

If I could give zero stars, I would. I was happy with their service until my package—a Canada Goose jacket that clearly required a signature upon delivery—was mishandled. After reviewing the camera footage, it became clear that the delivery person never even entered my building and instead had a random individual sign for it. I'm left wondering if they swiped my jacket and falsely claimed it was delivered or if they simply don’t care. Regardless, I’ve lost my item. When the sender filed a claim, it was denied twice, as UPS insisted it was delivered based on the signature they have. I'm still battling to get my money back. Avoid using their unreliable service!

Site said my package would be there 2/21/25. I waited all afternoon then tracker said they attempted delivery but were unable to deliver. Received another time slot for 2/22/25. Same exact thing. They’re lying about attempted delivery because I actually sat at the door for SIX hours and no one attempted a delivery. Waited over 45 minutes for customer service to return call me (waiting in queue) when they finally answered they hung up. I will never do business with them again and I will tell everyone I know not to either. Hopefully I can get my money back from the sender. I’d give them a negative 10 stars if I could.

2 packages delayed due to weather. One was in Norfolk where I live on Thur Feb 20th but can't be delivered until Monday the 24th. The other was in Richmond, 2 hrs away, on the 20th and can't be delivered until Monday the 24th. Meanwhile, FedEx, facing the same weather and with the package being located 4 hrs away in North Carolina on Feb 21st, is competent and capable enough to deliver a package on Saturday the 22nd. Go with FedEx.

This has happened more than once and I'm pretty much done with UPS. Especially since they closed the store in my town. It's difficult now to ship or get packages, so thanks for that UPS. Anyway... I ordered an item, and got a notification that it had been delivered. I asked my fiance to please open our door and grab it but there wasn't anything there, nor was there a notification stuck to the door saying a delivery had been attempted like the information in the email stated. So like anyone else, I called. The first person said they would "escalate" the delivery and have it delivered again that the same day. Go figure, it never came.

Why give customers the option for overnight delivery if you know you cannot deliver overnight? I purchased overnight delivery because this package is IMPORTANT! But hey we will break promises and steal money from customers willingly! My only pleasant aspect of dealing with ups this round, their automated system is actually better than Usps or Fedex's!! But anyhow I'd like a refund of the money that I had to pay for overnight delivery! I paid with that as the expectation based off of your promise! Since you broke your promise, I need my end returned as well! If not, I can start collecting data of others that you have done this too, then we can class action you! 🤙

I would never use UPS again. I had next day air delivery and it didn’t arrive next day. It’s saying my package it’s delivered on Monday and their excuses they had mechanical problems with their plane. Don’t they have many others they can replace the plane with? This isn’t fair to the receiver and especially it’s an important package. Also UPS doesn’t help resolve this issue. Never again and will never use UPS again!!!!

One star is too much. Their customer service is less than professional. I supposedly spoke to a supervisor named Linda, who was very abrasive, talked over me the whole time. I could not speak at all then to prevent me from responding to her very abrasive comments, she hangs up. Very dissatisfied with UPS! Will seek out other avenues of shipping in the future!

The worst carrier ever. Thanks to their horrible job I lost $4000 because the item I shipped was received with severe damages. It looks like they didn't have any care on delivering and the package was completely slammed and banged. Of course started a claim and it was denied without letting me know. Absolutely ridiculous.

Beware the thieves at the Stafford facility. My shipment arrived 6 days ago, and now it can't be found, obviously it's been stolen. I can't file a claim, can't login, they lie about sending you a new password, I've gotten nothing after 5 requests. I'm guessing they know they stole my stuff, my complaints are intercepted, and now won't honor any type of responsibility for the shipment. So their modus operandi is to steal the goods, then ignore the customer because he has no recourse.

I would give less than 1 star but it is not possible... Impossible to get to talk to a human being when problems arrive, and they often do. Had a delivery scheduled to come today before 5pm, and then at 4:30 I checked the status and find that it said that a delivery attempt was made at 4:15 despite nobody coming here... After contacting the company turns out the delivery guy didn't notice that the fees were already paid, so he just decided to not leave the package at the door. Now I'm hoping that they will come on Monday and they won't lie about it... Otherwise I'm guessing the package will be sent back to Japan...

It's almost pointless to leave a review since their score is so bad. Anyhow, if you purchase something from a vendor and find out that they drop-shipped it, then good luck getting any help from UPS. I sent the correct address to the vendor, they copied and pasted it to the drop-shipper and it was sent out to me only to have UPS update and change the address at the SLC facility. UPS won't help me even though it is their mistake. They told me to call the shipper, but they won't help me since I didn't make the order with them. I tried to get the package address changed through UPS My Choice, but since I am making the changes on behalf of the business I work for, it won't recognize the address I entered since it is not a residential address. This is the only time I have ever been disappointed with UPS and you would have to believe this is not the first time this has happened. Why isn't there a SOP in place at UPS for this kind of problem?

The my choice UPS app is nothing but garbage. It's like they got a 10 yr old to write the code. Now no customer service number to call and the AI messenger is like talking to the 10 yr old that wrote the code.

Love how the UPS delivery status says it was delivered tonight at 7:14 PM, but when I go to my mailbox nothing is there. And we have secure boxes for delivery and because of how late it is UPS is either lying on the delivery or it went to the wrong address. Why don't you hire competent deliverers?

I ordered a long winter jacket for myself since my previous gave up. I thought I would be ready for these extremely cold days. Unfortunately my jacket never arrived. Never made to my home even though according to the UPS tracking information it says delivered. I honestly do not know if they dropped it at the post office or somewhere else because it was not delivered to my house. Apparently UPS can do that. They can mark a package delivered even though is not, it’s very irresponsible for the company to mark it delivered when in reality it’s NOT. I get packages all the time. I work from home so I’m always home. I have never missed or lost a package. Now I have to wait 10 more days for the investigation to take place and in the meantime I have no coat.

Today's delivery was not mine, however you rang my doorbell and to a picture of the package. It is not delivered because you pushed my door bell that has a number 3 on it. I will be nice and put the package inside the foyer. Next time they won't get it. In others words READ YOUR SHEET AND YOUR SURROUNDINGS. YOURS TRULY POTENTIAL PORCH PIRATE.

Terrible company. I’m supposed to have two packages delivered Phoenixville Pennsylvania. They ended up dropping them off at some random house in West Chester Pennsylvania and they had the nerve to take the picture not even the right house. Thank God I bought it through Amazon and Amazon refunded me and ordered two more packages and thank God Amazon delivering the package this time. I wouldn’t recommend UPS anybody. Their company is terrible. Stay away from them if you can..

I dropped of a package at local UPS store (#6652) to be delivered to USPS. They accepted the package and charged a $3 fee to take it to USPS. They immediately lost the package, USPS has no record of ever receiving it.

It all started when the rude woman at the post net office put the wrong address on my package which was a surprise for my daughter in college. The address the lady put on the label was one number off from the address I gave her. Then supposedly the UPS driver couldn't find that address and so took it upon himself to randomly select an address to deliver the package to. The numbers and street name weren't even close to the giant label I had placed on the box. The label that the rude woman printed had the wrong address but it also had my daughter's name and phone number. Why wouldn't they contact her to check the address? Instead, they took it to some random place.

I'm always being disappointed of this guys UPS. That's the worse company and very expensive. They never deliver the things on time. Always blaming the weather. I paid 25 for a small package and took 2.5 weeks. They're bunch of thieves charging people too much money and they deliver the stuff too late. I would never use companies who use UPS guys. I won't recommend this guys. They're bunch of thieves.

Past few packages they take it to the same house and it’s not even my house. I have to go get it. Not hard to deliver to the right address when it’s on the mailbox. Jest very aggravating that they’re getting like Fedex.

I am ordering a lot from web stores. UPS is the worst delivery service. Never on time. About 50% of the time damaged package sometimes. Comes to my city and then all of a sudden package sends 500 miles away and then coming back by the time it hits my address the package is so beat up.