United Parcel Service - UPS

UPS store - Dean Taylor Crossing - Andrew was so kind to me that I couldn’t believe that young man was so kind to old lady like I am. I have return merchandise to Amazon. I couldn’t find the information that I purchased and I was stressed out. Andrew saw my condition and he offered me a chair to sit on. He helped me to find the all information that I need. Thank you very much Andrew. You are the Best!! He even open the door for me.

I've had excellent experiences with deliveries. My packages come in good condition and in good time. I cannot stand when FedEx delivers any kind of box. My packages are regularly extremely damaged (sometimes taped haphazardly because the package was so damaged). Occasionally the contents are damaged also. FedEx also regularly says a packaged has been delivered when it doesn't show up for a couple days afterwards. FedEx also leaves my packages in the wide open where UPS selects a more discreet location. I feel UPS is a quality company and invested in customer service.

I have had nothing but good experiences with UPS and I really appreciate the brand. I’d like to recognize a truly amazing driver on their staff. I live in MD and our driver Troy is just incredible. He is so friendly, helpful, and thorough. I am disabled and my medications are delivered via UPS. Troy always handles them with amazing care, notifies me if any packages were damaged in transit, and notes those damages in the system in case I have to make a return. Beyond that, he really brightens my day!

My experience with the UPS Store in has been no less than professional. They are extremely helpful and knowledgeable in their job and in communicating with people. Mr. Kay ** and his team of guys have consistently been a source of information for me throughout the years. In a world where good customer service seems to be a thing of the past it's nice to know there is a place to go to receive excellent service on a consistent basis. And I might add a nice alternative to the Post Office. From stamps to shipping and everything else in between. I am a satisfied customer. Many thanks and much appreciation to Kay ** and his team.

The Ludington UPS is OUTSTANDING!!! Our business (CountryNeighbors.com) made a strategic decision to go near-exclusively with UPS SIMPLE RATE (save AK & HI). No regrets! What is SOOO outstanding is the GREAT CARE we get from the local Ludington UPS Facility. They are all VERY helpful and, even when I arrive right up to closing time (truth be known AFTER closing ---> sometimes), they greet me with a smile. Kudos to them all at Ludington MI!!!

They lost a package with documents that will take 3 months to replace by various state agencies. After several unsuccessful attempts to get thru to an agent I processed a claim thru the website. After a week I receive an email that they are closing the case because they can't reach me. They made no phone calls. No one gives a damn. Worst damn shipping company!

Followed 2 packages on the app recently & delivery date promised changed at the 11th hour to the next business day. Following the package progress online via their scanning, the package is put on the wrong local delivery truck the day of scheduled arrival ie “out for delivery” & sent back for redelivery the next business day which in my case was a Monday!

Why bother to email the recipient a delivery window (of 4 hours) and then not bother to adhere to it? There was no follow-up email to update the estimated delivery time and I've been waiting for the past SEVEN hours for my package as I write this! I do have better things to do with my time but there isn't a damn thing I can do about this except write this review. Shame on UPS!

The service was fast and the service from the delivery person was extremely pleasant. I highly recommend UPS. Their App is also great for getting up to date shipping updates and had options for notifying me of the shipping updates by email and phone. Great experience overall.

Worst worst process of paying customs with UPS. The driver never asked for payment at the door and on the due date of the Customs Brokerage Invoice, I received the bill. Now as I try to pay my $12.30 bill, the invoice does not mention where/how I can pay this bill. I have been on the phone for the past 1 hour trying to figure out with the customer reps/tech support how to pay this bill. Their own employees are unaware of the different payment methods. Mind you, you cannot even pay your bill using your online banking website. So the only option that is left is for me to give my credit card information over the phone to a customer rep. SO OLDSCHOOL. UPS- please bring efficiency for your customers to pay your small bills.