United Parcel Service - UPS

Larry is our regular delivery driver here in Leander TX, at Apple Springs Family Dentistry. We have wanted to write Larry a review for quite some time, and just recently asked him how we go about doing so. Let's just start off with Larry's genuine personality and the positivity that he brings to the office every time he does a pick up/delivery. Larry is always moving at full speed no matter what the weather is here in Texas. Dr. ** looks forward to seeing Larry throughout the day knowing he is normally our delivery driver, except some Wednesdays when he is off. :) UPS is not a company that we thought we would begin to care about so much at a dental office, until Larry became our delivery guy. Thanks so much Larry for all you do for our practice!

UPS used to be the gold standard for shipping, in my view. However, when there's a glitch, they seem to get caught up in their own internal processes instead of solving the problem as viewed by the customer. For example, I had a package that was being sent to be held for me at a regional UPS center because the shipper couldn't recognize my address. I also asked if it could be sent to a closer Walgreens for pickup rather than the UPS center. They said it could, and I said I'd let them know if I wanted to do that. A couple of days later, I saw via the tracking info that it was waiting for me at Walgreens. I never requested that, I simply asked if it was possible. If I hadn't proactively checked about it, it would have been returned after sitting there for a few days.

We shipped Christmas gifts via UPS this year. We were very happy with the prices we received online, was cheaper than prices we'd received at the store in previous years. This ship time was accurate and good. Liked the delivery notifications we received. The only thing we didn't like was that they didn't confirm the price at the store. We thought they would check the weight and dimensions to make sure we did it right. I think more instructions on the website of how to accurately measure the dimensions would help. Like if the box pooches out in the middle, do you measure that or from the corners? And do you round up or down? Altogether, a very good experience and we will use UPS online next time.

I recently ordered a 32-inch TV from Amazon scheduled for delivery on 01/03/2019 but it was not outside my apartment door nor was there a note regarding attempted delivery. The TV still wasn't here the next day so I called UPS and they swore they delivered it on the third. Turns out they HAD delivered it on the third, but had hidden it behind a couple of huge barbecue pits around the corner from my front door. There was no note or advisory that they had hidden it. If I had not checked, it would still be there, I would have thrown a fit at Amazon and UPS and made a complete FOOL of myself! I realize now that UPS was just being careful, since I live in an apartment, and hid my TV so no one would lift it. All that was missing in this wee fiasco was a note or a text telling me where my new TV was stowed. Other than that, UPS is always reliable.

I overnighted an item to Florida, but it did not arrive on the next day as I had paid $69 for. I went back to the originating location to request a refund. I was told I would have to wait for corporate to call me before I could receive a refund. Yeah, I had a "hmmm, strange look on my face as well" and I made a comment of how easy it was for this station to take my money with no problem, but I have to wait for a phone call to retrieve my money back? Well I waited well over a month and no phone call.

Before I begin I was trying to give no stars, but the lowest you can give is one star. My recommendation DO NOT USE UPS-- poor service, unaccountable, irresponsible and poor customer service. I will give only two examples: I mailed a box from a New York City Store on the Upper West Side, a box of Christmas gifts to my granddaughters in Atlanta. As I kept tracking it, it didn't arrive. I called customer service and was told it was out for delivery (this showed on the tracking for 5-6 days). When the package finally arrived days before Christmas the box was soaking wet, had been opened, gifts removed, other gifts put back damaged and the box re-taped and left on my son's doorstep without an explanation.

Where to begin. I live in Fort Lauderdale, Florida zip code 33304. Since April 11th I started receiving weekly packages every Friday from a home meal kit service. Every Friday since April 11th I have been dealing with an incompetent driver(s). The instructions clearly state to leave box in front of my door. The box has been left outside the complex, under the mailboxes, and on top of the mailboxes. After multiple complaints I was told to create a UPS My Choice account and to provide the same instructions on the box to the driver. This Friday the box was again not left at my door.

I am so flippin' sick of trying to wade through UPS's awful robot call center... time and time again. Just getting to a CSR is ridiculous. They repeatedly fail to deliver packages. I live in a secluded, rural area - no one is stealing them, unless it's a daytime possum. I receive a "delivered" notification, but as always, nothing is there. Then I get to go through their lengthy "investigation" period, in which I always have to have a new package sent out. Thus, what was supposed to be 2-day delivery? Yeah, more like two weeks. C'mon UPS get it together. Carrier pigeon would be more practical. If I could request USPS, I would every time. F-

UPS fails after multiple uses. There is virtually no American customer service, if you get one it is after 30 min. of recorded prompts. They simply do not care about customers. I highly recommend you use FedEx.

UPS drivers have always been very courteous, until I had a delivery delivered to the wrong address. I called UPS and to my knowledge it has never been found. Since then, instead of bringing my deliveries to my door, it is literally thrown in my carport. The other day it was a very big box I had to wrestle into my house. I feel they can do better. I did not lose the shipment, UPS did, so why am I paying the price for that.

So I'm looking outside my window expecting a delivery and this UPS man comes and puts this 150 pound box on the bottom of my stairs. Meanwhile they're supposed to put it in front of my door and he left it there and was yelling at someone outside and his dumb self didn't even ring my doorbell or knock on the door to alert me he was here. If I hadn't been looking out the window I would've never known I got a package. And keep in mind I'm a 17 year old girl waiting for her father's package to come and I struggled to get that box up my stairs to my front door. The box even almost fell on me because an idiot UPS driver didn't do his job right. Absolutely ridiculous.

They do everything they can to get you to not call. Once they get you on the phone they transfer you all around. I asked for billing to get a refund. They transferred me to 3 different customer service reps before allowing me to talk to billing. They are unprofessional on the phone and our business will no longer work with them.

I moved from one state to another and thought of using UPS service for shipping 2 of my boxes, one of which weighed around 77 LB and another weight 33 LB. I went to the UPS store and bought the cardboard box from them and they charged me $25 for one single box! Afterwards I booked for a pick-up from my home using their website but somehow I wasn't sent a confirmation email. Then I created a new label to try once more. It worked, I got the confirmation email as well but I couldn't cancel the previous one! I had to call the customer service multiple times to get the previous pick up and shipping labels voided. Too much hassle!!

First I want to say that the drivers are the BEST, friendly, professional, and hard working. Customer service on the other hand, not so much. I had to spend close to 6 minutes going around and around on a loop with their automated phone system. When I finally got to a rep and answered her question, which she acknowledged, she said she couldn't hear me and hung up. The live chat line was not much better. My delivery driver is great. UPS customer service and their automated system gave me a headache. I hope their management sees this.

Very disappointed in UPS...I was expecting a package for my business that was going to be used for a wedding & they delivered it to the wrong house & one of UPS employees came to investigate the claim & found that it had in fact been delivered to wrong address but when the lady called me for the claim all they wanted to do is call my shipper and credit them for the shipping & did not even offer to reimburse me for my package or what expense I lost for my business....I will not be using UPS anymore FedEx will get my business from now on & I will let me customers know what kind of business ups runs!!!! A very disappointed soon to be ex customer.

I ordered a bridal set ring from JCPenney May 12th 2019. On my confirmation ordered from JCPenney it said my ring was supposed to be delivered on May 21-23. On May 14th I got an email from JCPenney saying my ordered had been shipped. Updated tracking information will be available within 24 hours on the carrier's website. I waited for the Email to track my item but no further email was sent to me so I couldn’t track my item. May 16th, I got home from work around 5:30 and checked my email. There was an email from JCPenney that my item had been delivered. I asked my daughter (who was home all day) where my package is at. She said she didn’t see a package and there was KNOCK or NO DOORBELL RANG.

I went to pick up 3 packages from my local UPS access point and never got my packages. This is the second time the store owner simply ignored me even when he wasn't doing anything else. Several days ago I went to pick up 2 packages and the store owner said it wasn't his job, then walked around the counter and stood at the front door of his store and ignored me. I waited 15 minutes and luckily his son showed up and took care of me in 30 seconds.

In my area UPS has convenient locations and the nearest store has improved services markedly. Rarely do I have to stand in line and the service personnel seem friendlier, more expedient and more knowledgeable. I suspect UPS has provided some training!

Charging brokerage fees on a box on a percentage basis of the value of what's in it is crooked. That box could contain a twenty fifty, 2 hundred, or $2500 item. If there are no more services required to clear the $25 item than the $2500 item, why charge more!?!? I will do everything in my power to avoid using these crooks again.

For the past week I had to deal with UPS incompetence twice. First time they decided my address was undeliverable to even though I have been receiving packages there for the past 2 years. Second, they said they left a package at the "side door" that I don't have. They said the package was delivered at a time when I was actually home and checking every 10 minutes for it. Total scam!!!! FedEx is so much better!

Sterling, Va, The worst experience of my life with UPS. Your drivers are incompetent. I send packages to Ashburn address frequently. They are always sent to wrong location or not received. This past experience your UPS drivers shoving a packing into a locker and they gave us the code to retrieve the package from the locker. The code would not open the locker. UPS basically said the case closed today& UPS acted like we don't have the code or don't know how to use it or we did in fact get box and not being honest. Whatever their problem is.

Our driver always parks his vehicle 150 feet from my front porch and this time asked if we have an ATV for him to bring them to the porch since the packages were heavy. I told him no so he said he would carry them but he dumped him on the ground by my steps. I asked him if he would at least put them on the porch so he picked him up off the ground and put them on the top step! One package was dropped twice as he was getting it out of the truck! This is the third incident with this driver!!!

Since 5/7/19 a notice was left on my door by the driver after one attempt to deliver my package. I went to the access point right away to collect my packages only to find out that the driver did not bring them. I called UPS immediately and asked for my packages to be re-delivered to my residence, I was told by customer service a request was being made. On 5/8/19 my package was not delivered, I again called customer service, another request was made and I was told my package would be delivered by Friday 5/10/19. I got home from work still no package.

I receive notices from UPS when a package is coming, which I did get an email on Friday before Mother's Day that a package was going to be delivered before end of day on Saturday. I knew it would be a mother's day gift from one of my two out of state sons. I did not receive the package on Saturday (we all know UPS does NOT work on Saturday). Now my live plant sat on a truck or warehouse for 2 extra days. If that isn't bad enough it wasn't even delivered until after 7pm. On a truck since 830 this morning in Florida.

I would give negative 5 stars if I could. Customer support has no idea what they are talking about and gives customers false information. One agent in specific could not even speak English and hung up on me, and never called me back. After their 5 "attempted delivery" in which I was patiently waiting at home and no delivery driver showed up, I'm driving & picking up the shipment myself tomorrow. I honestly feel scammed.

I have had UPS come to my address many times and every time I ship with them they can never get my package to me or leave my package across the street near the road where it could get damaged or stolen. I have not had any good shipments with them at all.

My package (for Mother's Day) was due to arrive today. It crossed the country without delay and status says is arrived at the San Pablo Hub at 5:09 PM yesterday. That is way more time than needed to move the package to West Sacramento, then Rancho Cordova for delivery to my UPS Store. At 10:00 PM, a one business day delay for severe weather was imposed. Weather in nearby Oakland was 57 degrees, skies less than 20% clouds, wind 9.9 mph and 0% chance of rain.

Of course I did not accept it, the driver deemed it "undeliverable due to damage" after the fact. Obviously UPS knew of the damage at the time they did it. Instead of admitting it and immediately reversing the shipment back to the sender they continued to ship it and deliver it to me in hopes that I would accept it and place the burden between myself and the sender. To add insult to injury, I was approached by a neighbor that I do not know inquiring if I received my piano. When I asked, "how do you know about that?" The answer was, "I asked the delivery guy what apartment it was going to and he told me your number".

This company is COMPLETE TRASH!!! They’ve shipped all customer service overseas to people that COMPREHEND English. It’s not acceptable that they can speak it but not COMPREHEND it. I was given a quote that I was told was being saved to my profile. I called back in and that quote was nowhere to be found. I was told that even if they listened to the call, they would not be able to honor the quote. This is NOT how you do business.

We live in a secure, high-rise apartment building and the office is open from Monday through Friday from 8:00 a.m. until noon. This building is forty years old and UPS drivers have managed to make deliveries all this time until recently. The driver has not been able to make it here before noon twice this week and if I hadn’t called them today the driver would probably return the shipment to the seller tomorrow. But I have to go pick it up from a UPS store to make sure I receive it. There are 180 apartments in this building and UPS is usually here every day and other residents are having trouble with deliveries too. When I talked to UPS there was no apology given. I tried to email them and couldn’t get very far because of their system. It’s very frustrating.