United Parcel Service - UPS

We are a business and have used FedEx ground for some 20 years. In Jan. 2017 we switched over to UPS ground as they offered us better discount incentives than FedEx. The drivers, the pickups, and overall initial shipping was great. As the weeks progressed we would get invoiced weekly due in 15 days. We would mail a check 3-4 days before due BUT, you let them get it 1 day late and your hit with a late fee PLUS interest.

I have never been as disgusted with a shipper as I am UPS. A package was shipped from Omaha, NE yesterday for next day air delivery to Laramie, WY and their dock worker screwed it up so bad that the package is now sitting in Florence SC. This is causing excessive stress for my family as we wait on a package that should have arrived by noon today.

I ordered a gift for my boyfriend online. UPS delivered it to the wrong address the day before his birthday. They will not tell me the address they delivered it to so now I have to wait for them to recover the package which they still have not done and I have not heard from them. I am very disappointed in this company. I will never shop online from a company that uses UPS again. 100% negative review of service. Get it together UPS.

One of my packages was lost and I didn’t receive it with the others. I called them and they said it's not their problem and they don't care. They wouldn’t give me another number or anything and told me to call the supplier if I wanted it and hung up. I was super disappointed and upset with their service. Would not use again.

I have never dealt with worse customer service than I have with UPS. Absolutely zero ability to work with anyone's schedule. Facility in Pacific, WA, telling me that the customer service line has "lied to me" when told I could pick up my package at 4. The facility also told me my package would be delivered from 4 to 7. No one should have to take a whole day off work to assure they get their package. Huge lack of communication that should not be acceptable in any business.

We had a package to deliver, measuring 32 x 17 x 4 inches. Grant it that it’s an unusual size, but they said they would customize a box for it. Their “customizing” the box was to take an extra large box to fit the package and then fill in the remaining space with lots of smaller boxes and bubble wraps. What was originally 30 pounds ended up weighing 36 pounds. We not only had to pay for the extra weight but also the packing service and boxes (the boxes were not new but recycled with previous shipping labels on it).

If I could give them a negative rating I would!!! I am sitting here in tears from frustration. This company is the worst! I had to overnight my car keys to my boyfriend so he could use the car to drive up from SD to the Bay for a 10 am delivery, it cost $110. A simple task, you'd think? Nope. The keys didn't show up. My boyfriend and I are on a farm with no house. So he waited outside all day in the rain for the truck to come so he could sign for the package. We kept calling and calling asking about updates and finally were told they'd be there by 8 pm. Nothing at 8 pm and we are both pissed. We call (we had to force someone to transfer us to their shipping center) and they say they were lost, maybe put on the wrong truck - why couldn't they have found out earlier in the day it didn't make it onto the right truck?

If I could give no stars I would. If you are reading this PLEASE don’t use UPS. Day one they say no one was home to accept the package, even though myself and my roommate were home all day. Day two they say, they can’t locate my address. Which is funny because the first day they were able to leave a note on my door. I am 100% done with UPS. I will be bring this to my job as well. They simply can’t be trusted with the simplest of tasks. To add insults to injury, the person I spoke to on the phone at UPS told me, I can just come pick it up from the nearest UPS location. So why do I need you as a delivery service?

This is my honest review after having ENOUGH of UPS Germany. This is the fourth time I've experienced unprofessionalism and immense displeasure of doing business with them. I ordered a product from Sweden to an office address. The Sweden office shipped everything in a timely manner without a problem. THE PROBLEM happens (ALWAYS) when it comes over to German UPS.

I sent a package and they gave me the receipt. My car burned up on the side of the road so I no longer have my tracking number. I called to try and see where my package was because of course it is late and can't do anything without the tracking number. It is 2019 people. Get it together. You don't just need a tracking number. It's laziness. UPS is trash. Will never ship through them again. I would pay more to go through FedEx or postal. Will tell everyone I know to stay away.

Dealing with UPS in Ontario has not only been inconvenient, but frustrating in their lack of professionalism and inability to perform the job they are contracted to do. They have made it quite clear by their actions, that they do not care about you or your packages. In my opinion, UPS has become so far removed from the people who should be receiving deliveries and the companies who use their poor service to deliver their products. UPS demonstrates an obvious apathy, and lack of accountability to both the companies that hire their service to deliver their product and to the recipients who have prepaid for this service to deliver their purchases.

Ordered blinds from eBay, and shipper used UPS. They keep saying address change requested, not true. I can't track my package or pick it up now. Every time I call I get someone in India apologizing, saying someone will call you in a hour. They never call back. It's been almost two weeks, and still going in circles with someone in India.

My local UPS customer service center in Silverthorne, Colorado is useless… Rather, fraudulent. They REGULARLY change the delivery address from my home to a UPS Store about five miles from my flat. On the UPS website, they indicate the address change was made at “customer request.” That is a complete lie. I have NEVER once changed my delivery address from my home. Trying to reach anyone at UPS who has any authority to do something about firing the management of the Silverthorne facility is absolutely impossible. I’ve spent far too much of my life dealing with UPS in The Philippines, being put on hold forever (because UPS management are either non-existent or are cowards - while the former seems obvious, the latter is most likely true), waiting for callbacks that never happen, etc. I have been writing Amazon - no matter how futilely - demanding they stop using UPS altogether. As they (obviously) won’t, I’ve chosen to no longer use Amazon.

I do not understand how a company like this can still be in service. The customer agents are rude and disrespectful, they deliver packages to the wrong address then want to blame you for THEIR error. I have packages delivered to my local post office by using the physical address as this is an option we have. It seems as if they do not understand and will deliver the package to my front door or neighbor's front door, to a post office I didn't put as my delivery address. When I pay for a P.O. Box I plan to use it for deliveries, I use the physical address to make sure my packages are delivered there. So over a 6 month span my packages have been lost or sent back to sender for undeliverable address about twice a week.

UPS has lost my package. I paid $57.79 to have a 10" x 8" package mailed from San Diego to Sacramento next day air. UPS can't find my package, even though I have a UPS employee signature proving the package was picked up and a UPS tracking number. Replacing the documents will take weeks and will cause loss of income. In addition to that, now I have to file a claim with UPS. Unfortunately you can't give negative stars...

These people are very rude! Their driver never delivered my stuff for the past 2 day. Go with FedEx guys and the office in Norwood MA she **. I would never use them ever again idk. I'm waiting for my bed to come. Also 2 days I had to miss work and school just for them to lie to me and be rude. I'm so upset. I sent my bed back to sender and got my money back.

WoW UPS...the comments I'm reading are horrible about your company and resolving issues. My complaint is that you lied about your driver destroying my mailbox. The video I sent you from the house cam is clear and undeniable, yet after visiting the home 3 times you claim that it is unclear that it was the driver or the UPS truck??? Before the truck goes by fishtailing in the snow the mailbox is there and 1.3 seconds after the truck fishtails by my mailbox the mailbox is hanging on the side of the post. But no, you could be right that something else did it...What a joke!

Small biz long time shipper. If they drop a box and contents are damaged, it is not their fault. You can give them evidence of the damage, but not UPS fault. You will get the runaround if you can even get through to claims. I wish there was an alternative.

Most recently, I watched online as a package rode around in a delivery truck for three days before it was finally delivered. Within the last year I have had three other orders misdirected to distant locations before the errors were caught and corrected. These are supposedly union employees, but that might be the problem.

The delivery drivers suck! They never knock on the door. Of course I have to sign for the package. I always have this problem with UPS and only UPS. YOU SUCK!!! I always have to pick up my packages from UPS because they always fail the 3 attempts because they never knock. They just run up to the door, put a note on the door and run back to their truck and take off.

I attempted to have a package shipped to a friend in Chicago, UPS gave notification that address was incorrect. Package was returned, I verified address and resent the package only to be INCORRECTLY SORTED by UPS and then returned. I was charged for both return shipments as well as original shipments, paying 4 times for a service that was never completed. Contacted customer service, who then stopped replying to my emails while attempting to resolve issue. Took package to USPS who delivered the package first attempt. They refuse to deliver to some addresses when the address is correct and the customer service will ignore you after a point to keep from refunding money or taking responsibility for their lack of effort.

I operate a small business. UPS refuses to deliver packages to me. Addresses are completely written with proper municipal addresses, and UPS returns them as "The company or receiver name is incorrect"; they have the arrogance to have the position that something else ought to be written on the address label or that business signage ought to be posted in addition to unit number. UPS consistently causes damages to my packages, including high value items, while in transit. I refuse to use UPS for either commercial or personal shipping.

UPS driver on 1st attempt stated, incorrect or incomplete address. Called vendor, had address verified both by UPS and vendor, both said correct. 2nd attempt driver wrote incorrect hose #. Called UPS, no more deliveries can be attempted. Simply the driver didn't call his supervisor to verify address and get her to use GPS and give him directions, which is what they are to do but was not. 3 attempts are to be made if they want to, but it's easier to take it back and have you come pick it up when you paid them for a service. SIMPLY PUT THEY DELIVER WHAT THEY WANT TO. LLAAZZYYY.

Never using UPS again. This company is the worst. They take no responsibility for anything. Their drivers are the worst as well. How could it take 8 days for an investigation. It’s crazy that they can just find a driver for a specific delivery and ask where they left the package. No background checks are ran for their drivers at all. Customer service stinks. You can get a live person on the phone EVER.

During December I ordered many packages from Amazon, upwards of 25, none of the packages delivered by UPS were ever left at my door. None of the notes UPS left gave me any information so I'd have to go online to see which one it might be to see they'd been sent to a pickup center. Furthermore, I lost track of one of those packages because of the lack of information on their notes and it was sent back to the shipper. This is not an isolated incident, this happened at the last home I lived in as well, just moved last year. Anyway, I never choose UPS, that's always left to the shipper when you use Amazon.

I have been experiencing frequent issues with packages not delivered and re-routed to the nearest UPS access point. 2 examples from the past few days: Tracking Number ** on Tuesday 3/5 and tracking number ** on Wednesday 3/6. In both cases tracking information says "Customer not in on 1st attempt. Delivery will be made to a UPS Access Point™ next business day for customer pickup." However, I work from home and I'm home 24x7 during weekdays so the UPS driver didn't even ring the bell. Even though the UPS access point isn't far from my house I need to drive to get there (and struggle to find parking - Hey, it's NYC!) because currently it's really cold (mid 20s) and the boxes tend to be heavy. UPS driver, please stop being lazy and do your job!

Time and time again me, my mother and other people we know have had bad experiences with UPS. The last major incident with delivery/shipping caused irreversible health damage to my mother. Now this time they have went back on their own policy and messed up my order on a very important package which negatively affected my mother AGAIN as well as my business. I no longer wish to be a customer of theirs because of such constantly crappy customer service. If they continue being this careless and neglectful with customers deliveries they will for sure end up facing a lawsuit! I'M SO DONE DONE WITH UPS!

I thought UPS was supposed to be well run but it is an extraordinarily dysfunctional company. After 1 week of calls, misinformation from various agents, promises to pick up the packages etc, they seem utterly incapable of driving to a home and put packages on the truck to go back to a sender. Each individual at UPS, whether at the national 1-800 number or locally had no good explanation other than "it should have been done" or "they told you misinformation" or "we will get it taken care of" which they didn't for each of 6 straight days. Absolutely pathetic service. Please use any delivery method other than UPS. Next time I will strap packages to a mule...will certainly be faster and more efficient. Yes, I am beyond frustrated. I was looking for the -5 (minus 5) star rating but 1 was the lowest possible choice. Ugh.

Signed up for My Choice after a UPS package was shipped with SurePost option. The offer came from UPS in email. Wanted packages to be delivered to my home and not the Post office. I received email notifications from UPS saying my packages would be delivered the next afternoon to my home. The next morning I received an update that my Sure Post has been changed to deliver to the post office. I contacted UPS and they told me that who or where in UPS had or why my delivery was changed. So I wasted the time and effort using My Choice. Even though the charge is $3.50 a package the post office told me that the UPS will still divert packages to the post office instead of the requested home delivery. They don’t care about customer service whatsoever, it’s all about the economics. I’ll never use the UPS SurePost again.

I shipped some machined hardware per UPS specifications. Our client received the hardware and rejected it due to damage in shipping. We filed a claim with UPS, Claims Processing Center. We were told payment of the claim was approved twice. Now they say they will only pay 20 percent of the claim because the "UPS" driver did not sign for the package when they picked it up. They also said they can't identify the driver even though the package was scanned in when it was picked up. Again the package was delivered to our customer. We had to expedite the remake of the parts and most likely have lost business with this failure. The 20 percent payment on the claim is an insult. We will do everything in our power to not use UPS again. I hope others that read this will do the same. Caveat emptor.