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Reviewed Sept. 6, 2023
We have the most courteous and professional delivery person. The driver I am most familiar with is Jamie and he is amazing. We have outdoor semi feral cats, some blind, some deaf and a couple who don't have good use of both front legs. He blows his horn to warn them he is approaching. He always delivers the package out of the weather and gives the door a good knock to let us know he's dropping off. He is polite and professional. He is a wonderful representative for his company.
Reviewed Aug. 9, 2023
I can always depend on UPS. Even If I have an issue on delivery. They are so responsive and on top of it. Their tracking system is very accurate. With today circumstances and moral values are depleting. I feel that UPS deserves more credit. Their drivers, handlers customer service, all the departments. They keep America moving. I appreciate this company and will trust them with my shipping items.
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Reviewed June 25, 2023
I called 800-742-5877 to make a complaint because we ordered a next day air delivery on Friday and we were told today that we were not getting until Monday. Arjay was sweet and understood my complaint because we were expecting a passport and we were leaving tomorrow out of the country. He saved us 1500.00 that we were going to lose if we didn’t get the package. We were able to go pick the package at the location after we made this complaint.
The lady at 1201 E Upas in Mcallen Tx didn’t want to give us the package because she said the manager had already left for the day and that the only way we could get it is if we made a complaint. I think that’s crazy and unfair... but thank you Arjay for helping me getting our package. You are awesome. So if you can’t get your package make a complaint to that number and they can help you faster.
Reviewed March 28, 2023
I have not had any issues with UPS. I see many shared low reviews; maybe it's an area/driver thing. For me the man who delivers in my area is always prompt, friendly, respectful, and my dog loves him; when UPS stops by, that's the highlight of my puppy's day. This driver ought to get a raise. Even during covid my packages were still either on time or early. Additionally when I go to my local UPS branch, the service there is also exceptionally great and very clean.
Reviewed Jan. 25, 2023
UPS knows that when rain or snow is in the forecast, they bag your package. Amazon has yet to figure how train their drivers on common courtesies like this hence the many packages I have come home to that are wet. Unfortunately, unless the items inside are damaged by the rain and needs returned, there is no real way to bring this to their attention. UPS drivers smile and speak nicely. Amazon drivers seem to lack confidence in interacting with the customer or maybe are not trained to care about how their company is perceived.
Reviewed Sept. 21, 2023
Needed to contact UPS and it like pulling a leg, automated system is very poor. Does not work well and after a few attempts it hangs up on you, when I finally was able to get through it was a foreign person that can't speak English and no help at all .... If I could rate a ZERO I would.
Reviewed Sept. 20, 2023
Avoid UPS (Brown) at ALL COST.... This company is the worst company to work with. In the last week, two of my packages have had trouble with delivery. The first package was delivered to the wrong city, from the address on the label. The second package was sent back without notice of any issues. After following all the instructions and steps by the consumer service rep and supervisor to obtain my package, I was told, there was nothing UPS could do, to have my package delivery. UPS hid behind their policies and screwed over another consumer. Go Brown, the color of poo.
Reviewed Sept. 18, 2023
I shipped a very expensive piece of equipment through UPS and, knowing it's a big name brand, thought they would be reliable. When the shipment arrived at the recipient's house they sent me pictures and the entire box and everything inside looked like it had been thrown out of a moving train. None of the equipment was functioning. When we filed a claim to get some sort of refund they said that because we hadn't purchased insurance against their own negligence we couldn't get money back. Well, let me clarify. They gave us 10% of the value back which didn't even cover the shipping payment we made to them, and they didn't reimburse us for the shipping! So we were actually in the hole after selling out large, expensive piece of equipment! I was very disappointed in the service provided here and am not sure which shipping company to use in the future.
Reviewed Sept. 18, 2023
Avoid using UPS! They lost a $400 framed print that I ordered. I opened a claim and they repeatedly closed it saying they didn’t have any info even though I had emailed invoice and photos, twice. They have never followed through on my claim. Terrible customer service!!!
Reviewed Sept. 18, 2023
A package arrived, addressed to me, but the contents and invoice sheet inside were intended for someone else, and had ostensibly been mailed from Michael's (the craft store), where the label on the outside was from another business entirely. I called Michael's. After an hour (no joke) they put me on hold while they said they were calling UPS. Then they said I had to call UPS, and UPS would take care of it.
I called UPS. Another hour (seriously) and I finally had to ask to speak to a manager, who said he'd send out a driver to pick up the package. (The contents, even though I hadn't ordered them, were valuable.) I got another call from a regional manager of UPS saying a driver would be there that afternoon or the next day. We didn't want to leave the package outside so we stayed home that afternoon and all the next day, with a sign on the door for the UPS driver to knock loudly. Finally, when no one showed up, I called UPS - - another nightmare to try to get to a human being, but finally was able to and he told me the driver wouldn't be coming until after the following weekend.
And no one contacted me to tell me not to wait - - not to mention, where the heck was my own package, which must have been sent to the intended recipient of the one I'd received? The whole situation wasted so much of my time and was a complete mess from beginning to end. Are you kidding me, UPS??? THIS is your customer service???
UPS author review by ConsumerAffairs Research Team
UPS was founded in a Seattle basement by two teenagers in 1907 as a home delivery packaging service. Today, UPS is an international company that utilizes technology to make it easy for consumers and businesses to send and receive packages when and where they need them.
UPS store: Developed in 1980 as an alternative to the United States post office, the UPS store has more than 4,700 locations throughout the United States, Canada and Puerto Rico. Along with shipping services, the stores offer services such as printing, copying and business services, making them a convenient one-stop-shop for businesses and consumers alike.
My UPS: Create a free My UPS account to keep track of deliveries, set preferences and receive notifications when a package is on its way. This feature is available for consumers and businesses.
Small business solutions: UPS offers several solutions for small businesses, including help with tracking and billing, returns solutions for retailers including e-commerce businesses and timesaving technologies.
UPS Internet shipping: Streamline the process of shipping for your business with UPS Internet shipping. This feature helps you automate paperwork, create a bill of lading for freight shipments using saved addresses and commodity information and take care of printing labels and paying for shipping online.
UPS World Ease: Ideal for businesses that frequently send shipments overseas, UPS World Ease simplifies the process of international shipping by allowing you to ship packages to multiple recipients within one country or within the European Union as one shipment that will clear customs as a single transaction. This can speed up the shipping process greatly and make it more efficient for you to continue shipping overseas.
United Parcel Service - UPS Company Information
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