United Parcel Service - UPS

My primary experience with UPS is deliveries from Amazon. But I have had many deliveries, over many years. Rarely, if ever, have I had a bad experience. This year, due to the pandemic, I've placed more orders than usual, with Amazon.ca. Smaller parcels they send via Canada Post, which has been a horror story this year. Larger parcels are sent using UPS. They always arrive on the scheduled date, and often before the scheduled date. The drivers ring my bell, and leave the item on my front porch. Which is as I have asked that they do, since I live in a safe neighborhood. I have nothing but praise for those guys and gals who do the deliveries, along with everyone behind the scenes who ensure parcels are sent out on time.

Everyone seems to love the fanaticism of Christmas time gifting! In so recognizing this fact in modern day America, the online shopping craze has almost fully automated our yesterdays of traipsing through traditional storefronts for unique finds, and last minute deals. So appropriately given the fact that we have to receive the goods we purchase via the internet, I introduce to you an old hat in the trenches, The United Parcel Service or also known as (aka: UPS). This oddly familiar brown chariots take the cake when it comes to a generations old trade. Their demonstrated leadership has been mirrored in other companies throughout the nation, and world over, but none are as far driven into the heart of the cities, and small towns citizenry as the gentle hand of consistency found within the United Parcel Services employees.

We had several packages to send to south Carolina, so we sent one by UPS and one by USPS. We found UPS to be more cost effective. We sent the final two packages by UPS, not only was the staff friendly, professional, but they checked a couple different options on how to ship to try and save us as much money as possible, not to mention they remember who we were and there was a couple of weeks since we sent the first package. To me that goes a long way and they remembered what we were shipping. Who else does that in a town of 50,000 plus people, except our small town where we live, since we are just visiting. Great job UPS.

Most internet orders that I have placed have been shipped by UPS. I haven't had too many problems, maybe 2 issues in the last 5 years. A few years back, a driver left all my packages down at my mailbox which I cannot see from where I live. I rec'd a text from a neighbor informing me there were packages at my mailbox, I immediately drove down to retrieve the packages. If my neighbor had not alerted me the packages would have laid by my mailbox for the next 24 hours. The other issue was I had rec'd a notice that UPS had delivered a package but I couldn't find it. I don't have any problems with porch piracy, I waited a few days, my package showed up several days later at my neighbors house who lives on the street behind me. Very bizarre incident.

I shipped a dozen large boxes for a cross country move. The local UPS store went out their way to ensure everything was packaged safely and securely and that I was receiving the optimal pricing. A few weeks later, I received a call from manager of the UPS store inquiring about the date the packages arrived. She had followed up on the shipment and determined the packages arrived a few days after the 'promised' date. She was calling to ask if I wanted her to file a claim, that there was no guarantee but she thought she might be able to get a portion of my cost refunded. I hadn’t paid any attention to the date the boxes arrived, and was amazed she had followed up. Since she had this follow up, I told her to go ahead and process the claim, not expecting anything one way or another. Less than two weeks later, I received a full refund for my entire shipment! This is indicative of the customer service at UPS store. Her customer service was above and beyond.

A package was supposed to be delivered on 11-01-2021. We received a message that they couldn't reach us, even though we were the whole day at home. Then we asked for a new delivery at home. Instead, they sent the package to a service point and never informed us. A day after the package was sent back to the sender!! Amazing service. For all those cases that it is their fault, they shouldn't get paid. That is the only way to make them take their business seriously.

Management will lie and cover for derelict drivers. We have orders that are not being delivered and we are being stonewalled. Our packages are being held hostage at the Rome Georgia facility and no one seems to be able to help. We can't get a pair of shoes delivered and we have ordered more packages. Wonder if they will be undeliverable as well. It's no wonder FedEx is eating their lunch and continues to dethrone the former king of logistics.

Appalling service. Appalling service, or rather lack thereof. Item posted via a UK company to Cork, Ireland in time guaranteed Christmas delivery. No sign of item, no update on tracking reference. Inconsistent stories from staff when you eventually get through to someone. Promises of call-back within the hour that that are never honoured. When I called again to ask why I have waited for two responses, not received, I am told that the department is, already closed so the call would never have been forthcoming. I was told they do not have a section that deals with complaints and there are no senior staff in charge.

The package arrived in Greece (Athens) and they never delivered it, they did not notify me, never said anything for any kind of problem for 10 days and in the end they send it back. When I shot that I contact them and they said they tried to deliver it, but the package never even came close to the where I live (Crete).

Consistently get this crap from UPS: 1. Given delivery date. Package delayed a day. 2. Given new delivery date and time of 11am-145pm or something similar.

3. 3pm and no package. By 8pm, given new delivery date and time notification via email. 3. 1-2 days later finally receive package. Wasted time staying home waiting for package. Also, when I try to follow delivery, it just shows the truck moving around my area but never actually delivering. It's as reliable as the Dominos pizza tracker.