United Parcel Service - UPS Reviews

Sent a package for my daughter's birthday which I sent late. Very concerned it would arrive in time. The young lady who helped me was very kind and helpful. Walked me through a few options. It got there in time and I was very pleased with the service and the kindness shown to me by Meek. Beautiful young lady. Thank You!!

I am writing a review for the store at 5401 Farm to Market 1626 Ste 170, Kyle, Tx 78640. I had an issue with a return today 7/27/26 and I was assisted by many of the staff and they were fabulous. ** was amazing with his customer service and was able to get me what I needed and I would highly recommend! He is an amazing young man!

Our local area drivers are Phenomenal. Please don't change anything. No other delivery service drivers even come close to providing the level of service I get from the UPS drivers!!

UPS is the only good postal service compared to FedEx and USPS!

I appreciate how the owner MR. ** went out of his way to help me get the package deliver to me in Houston. My package was deliver to wrong address, the person who got the package delivered went to multiple UPS locations but was not successful getting any help. Syed understand the situation, call me and give me correct information and I ended up getting pkg shipped to my location. This is great customer service and shows how dedicated he is to help customer.

This company does NOT have the customer's satisfaction as a priority at all! I had a package scheduled for delivery on Aug. 17. I always check online to get delivery updates. There was no notice left on the door and the driver deemed the package return to sender.. there wasn't even a courtesy second attempt made! Why is that? I reordered the product and once again, delivery was attempted 8/27 @5:46pm. I came down to the lobby @ 6pm! This time a notice was left stating redelivery would be attempted the next day, 8/28 (today). At 6:28 this morning, I checked the website and once again, the delivered status said scheduling return to sender! What kind of customer service is that?! I'm DONE with UPS!

Deplorable service - I paid for a next day delivery service only to be told that it was delayed and it will take two days. No luck with getting help from a live agent. Unacceptable and deplorable. Will never use their service ever again.

UPS has one of the WORST customer support representatives on this planet. I am 99.9% sure every single person that works for UPS share 1 collective brain cell. But not ONE of them actually uses it. Untrained monkeys would be able to do a better job at customer service. I am going to send them a job application from my cat. He'll be a manager in 2 days.

Why do the customer service reps not speak English. This company handles 1000s of dollars a day millions in a year and they can hire American. They could. They just don't want to. I won't be using UPS again.

I will not go to UPS anymore; they are liars. Their customer service is terrible, and they lost my package. I wanted and paid for next-day service, but it's still sitting there. I don't trust them. It even says on the internet about UPS that they are fraudulent. Whether they have a new billion-dollar deal with the government or not, I will not use their services. I just hope they find my package and send it back to me. The customer service gave me depression.

I am sick and tired of UPS drivers being lazy and refusing to follow orders for delivery. EVERYTIME, not once in awhile, but EVERYTIME I order something online and it's shipped by them, the delivery instructions are never followed. My orders are to be left at the BACK DOOR, not the front door, not the mailbox, not the sidewalk, the back door!! These instructions are on every order I make online and there is no excuse for them not to be followed. I don't want my stuff stolen, so out my stuff by the back door!!!!

I had to sign for my package. It was a box of cigars I had as a gift. It took two weeks to have it delivered and I was not there when they arrived. I took an hour to try and download the phone App. To change the delivery date. It was supposed to arrive today, but I called twice and checked my app. There is ZERO information on the App. Or customer service. This company does not give a care about you, the customer. Even USPS performed better the last time I ordered cigars.

I called customer service about a medical package that was supposed to be delivered either yesterday or today and it was delayed again. And I called 5 times and they kept telling me that someone would call me back in an hour and after 6 hours no one called. But they said that they called and left messages but wife or I never got message and they lied about it. And now my wife is out 300 dollars for medicine that she needed and now they say that it’s up to billing if we get 300 bucks back.

Truck driver did not even get out of truck. And turned around by the time I put shoes on. Went out after him/ her. Yelled hay as loud as I could. He kept going.

Tried to get a two day delivery that took seven days and then a next day delivery that took 4 days. Bot caused problems. Then got runaround when asking for refund. Make out like you can file refund claim in app but found out after getting runaround with agent that I had to call within a certain time. Got dropped off call to survey. Believe UPS was accepting quick delivery package mowing a high level in company that they could not delivery. Claimed it was emergency situation. Little internet search would say it was there own causing and checking weather maps confirmed no bad weather. Higher ups should be held accountable for such deceptive operations. Total bad experience this time were if I had known they could not make delivery, I would have used FedEx or postal service. It cost me another $500 dollars to replace what eventually came late.

The software they use to "help fuel usage" is not good. I will watch the map and the truck will pass my business/home 3 times going across town and back to the other side. Terrible set up. Bad business planning.

1st let me say the UPS drivers are great and do an excellent job. The problems with UPS are in customer service, management and website design. When a package is addressed to a post office box, instead of the physical address, customers get a notice of delay and it says, "we are trying to obtain an alternate address to deliver your package to." But the UPS website does not have a phone number to call and give the physical address to, nor a link to fix it. They do have links to "deliver to a neighbor" or "deliver to another address" but they charge additional $ for the latter and the former they don't update the package info for days to a week or more later. Sometimes the packages are even sent back to the shipper, when it would be very simple to have a link saying, "provide correct physical address" and you just type it in and the driver gets the new info immediately!

Do not use UPS to have something sent out by US mail. A few years ago they "lost" a phone I was trying to mail in as a trade in. Last week I was in a hurry and used them again. I made a sale of antique jewelry from my grandmother on Poshmark and the package has "disappeared". from the UPS store. They have not answered nor returned my calls. I am going down there this AM to try to talk to and find the lady that "mailed" it. I will NEVER step foot in a UPS store again. Horrible customer service and thieves.

Had a glimmer of hope when representative gave me the number to the UPS Care Team (866-706-6894 if you want to call them for fun). Joke's on me. They wouldn't even give me the address where my package was incorrectly shipped, even though it was shipped with my name on it. The "Care Team" representative was difficult to understand, but he could say the word "No" very well. Just more un-outstanding service from UPS.

Just wanted to share an experience with a company and implore everyone I know and another who can hear me to never use UPS! Sorry for the long read: On Wednesday of last week at about 11:00 am a customer of mine had a very large check for me that had to get paid out from me on Friday to vendors. They are in Tom’s River NJ. Fed Ex could not get it from them in time but UPS guaranteed they could pick it up by 1:00 that day and have it delivered to me by 8:00 the next morning. I was completely jammed Wednesday and Thursday, otherwise I’d have driven to NJ and picked it up. We printed a label at our office from the UPS website and sent it to my customer. My customer sent me a snapshot picture of the UPS driver picking the check up at 12:44 Wednesday, so I felt confident I’d have it the next morning.

UPS Shipping Experience — Extremely Disappointing. I paid 3,000 of declared-value coverage because I wanted to make sure the computer and its contents were protected. Unfortunately, my experience with UPS from beginning to end has been extremely frustrating. UPS was originally scheduled to pick up the package from my home. I made sure someone was home, and I even received an email stating that the package had been picked up. However, when I returned home, the package was still sitting by my door. My 18-year-old son, who was home, confirmed that no UPS driver ever came to pick it up. I contacted UPS, and they said they would send someone back out. No one came.

The UPS Store at Port Royal in Spring Hill, TN. Sold me an overnight package for $167. It got there two days later. They apologized and promised a refund. I kept in contact for two months from the start. I was just told I would not be getting my money back. So disappointed.

Poor business practices, double-charging customers with BS brokerage fees. Paid $115 CAD for delivery, then got charged another $114 BS brokerage fee on a $900 CAD 12V DC motor. This was not tariffs or taxes, those were on top of this fee, called them on it, and they admitted “it was just their charge,” nothing they can do about it. That's a double charge: 20% extra in delivery fees for my part to be delivered to Canada from the U.S. This is called taking advantage of their customers and extortion!

Was home when I saw UPS truck out the window so I guessed I'll meet him in the hallway, but hallway door never opened and when I got downstairs he was pulling off In his truck. Then I saw a final notice on my outside door. So I immediately called spoke to Mike then a supervisor and was promised would resend same day before 9pm. Well I waited outside for 4 hours and they never came back. So called and was advised a supervisor would call me in a hour. Well next day I called them 3 times before someone left me a message saying package would be returned to sender and no redelivery.

Very frustrating delivery experience with UPS. I was home specifically waiting for a package that required my signature. The driver came to my door, knocked, and left within seconds. By the time I got to the door, the driver was already leaving. Then the delivery was marked as if no one was available to receive the package. If UPS requires customers to stay home and sign for a package, their drivers should at least wait a reasonable amount of time for someone to answer the door. People cannot be expected to stand directly behind their front door all day waiting for the driver. This defeats the whole purpose of a signature-required delivery. Very disappointing service.

I was supposed to receive a package today from UPS. At 8:52am it was logged as "receiving business was closed" as if delivery was attempted. IT WAS NOT AND MY ADDRESS IS NOT A BUSINESS, IT'S RESIDENTIAL.

Maybe your package due to be delivered yesterday might be delivered today. Or tomorrow, maybe Monday. This is officially UPS statement about where's my package. Is this ACTUALLY tracking?? Or seriously LAZY SHIPPING!!!

UPS is garbage. Their customer service is horrible. Couldn't help me change 1 digit on an incorrect address. Had me call a million numbers just for all of them to give me "I'm sorry". My company will be moving on from abysmal UPS. *Not 1 person has reached out to help with my issue or smooth things over. Advising everyone to seek other services.

Why can we not talk to someone about a failed delivery? UPS continues to screw up our shipping address regardless of we try to correct the address they use or not. Trying to have a package delivered to our rural address and they keep telling me it’s not correct. Very frustrating.

ZERO STARS if I could. Absolutely pathetic service. I took TWO DAYS OFF WORK waiting for this package. Your driver never knocked and never rang the doorbell—he slapped a notice on my door and drove off. I only knew he was there because I saw the truck leaving my subdivision. My package contains $120+ of temperature- and humidity-sensitive products that are now likely ruined because your driver couldn't be bothered to actually attempt a delivery. I was home. He was at my door. There is ZERO excuse. So UPS—when I open a ruined package, are you reimbursing me, or is screwing over the customer part of the service too?

I wish to provide a bad review of UPS following failure to provide my package or anything resembling an attempt to locate package. Instead what they offered was a bogus “claim” process that they then closed because of “restrictions within shipper’s account”???? Beyond inane on their end. Never use UPS.

UPS driver stole my package. My package was marked delivered but a photo of another address. Customer service is very terrible, They need to be shut down.

Absolutely horrible! I trusted UPS to overnight my mortgage payoff to 21st Mortgage Corporation in Knoxville, Tn on 8/4/26, as of now 8/12/26, after many hours of phone calls and ‘chats,’ there’s absolutely NO information available for me about my package! Except that it was scanned at the Knoxville, Tn UPS facility on 8/5/26. I’m scared to death about this! I’ll be homeless soon by this ripoff, don’t give a damn company!! Please help me get to the bottom of this and get my mortgage paid. I don’t know what to do.

Horrible incompetence from beginning to end. Over charge- rude delivery - damage package - another invoice after tariff was paid - ineffective customer service - made customer work to correct problem - long waits on telephone. I will not ever use UPS.

I ordered 2 folding chairs on 8/7/26. They made it to the facility the next town over 20 mins away on 8/8/26, today is 8/11/26 and my delivery is still delayed. So u called UPS to be told they moved my package to the fraud department!!! It's just 2 folding chairs from Walmart what the heck! And no one emailed or kept me updated on this process so now Walmart is canceling it for me.... You Suck UPS. 0 STARS!!!!

UPS- what a joke. My small package has been about five miles away for two days. I still have not received it. I wish people would not use them, and there is nothing you can do. They will just say sorry for the delay. I stay home because I must sign for the package. Please quit using UPS.

I was expecting a package today and rather excited about it. Only to find it sitting in Hodgkins, IL. for 5+ days. Support said file a complaint, that's all they can do. Wow one would think they could make a phone call or something but instead do nothing.

Absolutely terrible customer service. I called to file a complaint, and the representative was completely unhelpful. I insisted on speaking with a supervisor and was told they were too busy and the wait would be an hour. I said I didn’t care and would gladly wait. They refused to put me on hold, refused to find another supervisor, and instead promised someone would call me back. No one ever called. Completely unacceptable way to handle a customer complaint.

UPS can not figure out their **!! Ups is the only one that can not find my address somehow even though all other shipping companies have no problem with my address! Twice now that I've ordered something I needed urgently and UPS ends up holding the order for several days before notifying me that they can not deliver it. Why can't y'all figure out that ** before taking the delivery!!!!

Today I had a delivery **. It was left approximately 50' from our door just inside the property line. We are handicapped and signs posted. It is also in delivery notes. I had to go down steps in great pain to get out there and back. We use home delivery for groceries and everything else, never a problem. Why this driver doesn't care about handicapped people is beyond me. I've included a photo of a previous delivery that I assume was a different driver.