United Parcel Service - UPS

No matter where a package is going to or coming from it is never delivered when it should be. It doesn't matter if you drop it off early in the morning or late in the afternoon. The package is always 1 - 2 days later than promised and they take no responsibility. They are becoming like USPS. You pay more and don't get what you pay for.

I ordered a lot of nail products from Ukraine, to have something to work with. So this parcel was going to Canada by Meest corporation. But they can bring it only to Toronto and from there they just send this package by UPS. My package was sended on January 11. Estimated delivery date was January 17 (It looks like they go by bicycle). But ok, doesn't matter, of course my package wasn't delivered. By the way, I called them on January 16 just to check where it should be delivered, 'cause on their website wasn't any information, only "Calgary AB". They check an address and told me "no worries, it gonna be delivered in time". So I called them on January 17th at 6p.m. (they work to 7) and asked about my package, because I was fully booked for next day. They told me "your package is out for delivery today, so you should receive today or tomorrow".

I ordered a pc. of equipment and paid an extra $50 for 2nd day air to get it here fast. They claim it did not get to them in time. They picked it up at the place at 2 in the afternoon, so if it did not get to them it is their fault. Now My pkg got stuck in the regular mule train slow delivery system. It will now be here 5 days after the paid for delivery date. They refuse to refund my money. They got my money so they don't care if I get my item, late or ever. This is the fourth time in a row that I have gotten the "your pkg has been delayed" notice. I will never personally use ups for shipping and in the future will request shippers use anything else but UPS. I am extremely tired of the big brown aggravation machine.

They take zero responsibility. Packages often get delivered to the wrong door at apartments so in attempt to PREVENT THIS - when notified UPS was approaching, I went outside to make sure they came to the correct door ($200 Nike's). I never saw the UPS truck yet received a “delivered” update AS I STOOD OUTSIDE WAITING! I immediately contacted UPS and long story short - I had to take it up with NIKE.

When it comes to delivering packages, UPS is the totally incompetent regardless if you leave delivery instructions to call you when they are outside an apartment and can not access the building. Every other delivery service is able to deliver packages except UPS. Use any other carrier before you use UPS.

I sent a package with plenty of time to reach my children before Christmas comes days later I get a notification the package was delivered by UPS. Christmas arrives I find out the package was never delivered it was just, marked delivered by the driver Kids never got their gifts so I go to the location and open a case I am waiting patiently I call into the store to check the status on the 13 of January to find out UPS closed the case without telling the store or myself why. I reopen the case the same day.

UPS knows that when rain or snow is in the forecast, they bag your package. Amazon has yet to figure how train their drivers on common courtesies like this hence the many packages I have come home to that are wet. Unfortunately, unless the items inside are damaged by the rain and needs returned, there is no real way to bring this to their attention. UPS drivers smile and speak nicely. Amazon drivers seem to lack confidence in interacting with the customer or maybe are not trained to care about how their company is perceived.

I made a small order from Amazon. UPS gave me a delivery date. When that date arrived they said they DELIVERED my package, however, they didn't. Several emails and calls accomplished nothing. I didn't have my order and yet they insisted that I did. I called Amazon and canceled my order. What happened? All their customer service is automated. And the automation is poor.

I paid $30 for overnight shipping for my package to be delivered today, 1/20/2023. UPS FAILED TO DELIVER IT even though it was sitting at the local delivery facility at 8:57 a.m. It's scheduled for delivery on Monday, 1/23 - THREE DAYS LATE!!! I REPEATEDLY tried calling UPS customer service and even their corporate headquarters in GA, and all I got was a recording saying my package was delayed, then it would disconnect me. THERE'S NO WAY THAT I COULD FIND OF SPEAKING TO AN ACTUAL PERSON AT UPS! There also isn't any way of emailing them either! What kind of company makes it impossible to contact their customer service department to speak with a person? I've NEVER not been able to at least speak with a company's customer service department before now. Saying UPS is disrespectful, uncaring, and unprofessional toward its customers doesn't even being to cover their incompetence and ineptness.

6th time in 3 weeks that I have used the Fort Payne, AL location. They were great both times. They are professional, knowledgeable and expedient. Also friendly! I highly recommend them to anyone needing to ship packages.