United Parcel Service - UPS

I have had a number of deliveries lately, all using UPS, and everyone of those deliveries has had an issue. The last two were trying to get items delivered to their UPS Access Point, which is SUPPOSED to eliminate issues. The first time, they were apparently delivering my package and then POOF, the package was lost and it took almost 2 weeks when they finally found it. My latest is they had two failed delivery attempts at the Access Point. How can they fail at that?!? They lie about things, the drivers are lazy and uncaring, and if I had other choices, I'd never use UPS again. A company that was a leader has become the bottom of the barrel.

Not the first time that I have bad experience with UPS. This time, the package has been in transit for 6 days as I write these lines. We are Wednesday and I have received emails to inform me that the package would be arriving on Monday. Called many times providing them with the tracking #, address and postal code only to find out today that they had the wrong postal code from the store (shipper). The package is now in transit to a different city, like hundreds of miles from my home. A real mess! Why didn't they correct the postal code when I first called on Monday!!! So frustrated!!!

I have had several bad experiences with United Parcel Service. All of my deliveries have arrived late with damaged boxes. I am very dissatisfied that the company would not honor my request to receive a call from a driver delivering a package. The bell system is broken at my building and I call them notify them of this and ask for a courtesy call. The driver refused to call me and after several conversations with dispatch supervisors my problem was not corrected. One supervisor even lied saying that he called me when he had not. I was home at the time of delivery and because of their refusal to allow the driver to call me I did not receive my item. This is poor customer services and shows a lack of respect and value of my business. I will not be using UPS for any future deliveries.

Where do I start? As I write this UPS was to pick up a package today. I had to wait all day for them only to see them driving down the street. They posted a notice on my door but my bell never rang. I've asked them as of two years ago to leave packages in a certain area, I live in a high traffic area and packages can be stolen. So did they do as I asked? Yes. ONCE! After that they left electrical equipment out in the snow near the door I asked them to put it in. They constantly leave packages out where they could be stolen. Not even close to where I requested them to leave them. I had a driver deliver a package that wasn't mine. In fact it wasn't even in my area.

When moving into our new home our first encounter was with a UPS Driver driving like he was at INDY-500. Him the driver cutting us off at a T intersection where when coming onto our road was in our lane cutting the turn too wide into our lane. This was on different scenarios catching them or him/same driver going around corners and fish tailing due to driving through "snow sand" left from town truck’s sanding roads. During winter the roads are dry and so is sand trucks cutting corners at a higher rate of speed than what is stated for roads. It's obvious! Then we had damage done 3 different times to our mailbox being backed into due to driver backing up and parking on our lawn to go across street to make deliveries instead of either pulling into recipient’s driveway or backing in.

My Phone Carrier sent my package out for next day delivery that was supposed to be delivered on for 4/14/18. I tracked the package all day and the UPS website indicated that it was out for delivery and also gave the option to follow the driver. Upon tracking the driver I found that he/she was within 2 blocks of the delivery address however I never received the package. So, I contacted UPS only to find out that even though they scanned the package in as out for delivery the package actually never left the facility. Therefore instead of getting my package on 4/14 I won't get it until 4/16.

We had a very important package that was time sensitive. We paid $30 for it to be overnighted and it took them 4 days to deliver it. It required a signature so we sat around for 10 hours for them to not show up. Then when we called they refused to give the shipping money back. No integrity whatsoever!

Normally I have no issues with UPS. I understand that mistakes happen from time to time. But the customer service operators are horrible. I spoke with two different operators and their English was so bad that I was not even sure that they understood my problem. I did finally get my problem resolved but it was a very frustrating experience. I won't be using UPS anymore unless I have no other choice.

UPS left me a notice to pick up a parcel at an address. No timeframe was provided, just an address. I went to retrieve it, it was not there. I called them. I told them, "I would not be able to receive a package during business hours, so please keep the package for me at the drop off place." They said they would. I went a second time. It was not here because they were trying to deliver it again. After doing what they said they would not do again they said it will be next taken to a place FAR from my home if I want to get it there. I had already wasted hours of my time and cannot afford to waste more. When I called and talked to workers twice and management once they were completely unhelpful and could not account for not doing what they said they would do. I told them to return it to sender, I would just return the product. I will never buy from Best Buy again or anyone who uses UPS.

Customer beware: The UPS store at 3712 N. Broadway, Chicago, IL lost a package that I brought to them for delivery in December of 2017. It was a Christmas gift that never arrived, but that is not the biggest problem. When I called the local store to try to track the package and get assistance with finding the package, I was met with a very hostile and unhelpful response from the woman who answered the phone initially and on subsequent calls. Finally after about a month, it seems she filed a report of the lost package with UPS itself and had an agent from UPS phone me. That representative was very helpful on the phone but proceeded to not follow up with me, or ask for the needed paperwork or documentation in order to issue a refund. Eventually a check was arrive in the mail for an amount that was quite a bit less than the value of the goods sent.

UPS is awful! They left a package on my front doorstep in an apartment complex after alerting me to tell me it was delivered to my mailbox while I was at work! Secondly I filled out a change of address form on their website and it took my money but then told me they were unable to complete my request. So I call the customer service number and after being on hold for an hour and eleven mins. a lady tells me that there is nothing she can do over the phone and I would have to go to the post office. So why is there a website? I know many people who have had bad experiences with UPS. They suck and do not seek to help the public. #horrible service #bad business.

UPS has always been my least favorite delivery service. I have had multiple issues with them, especially recently. I have had multiple packages out for delivery that do not get delivered. I even had a delivery driver blatantly lie about attempting to deliver a package and enter it in the tracking notes. I had been following the live delivery map and listening for the truck all night and he never came. If I had a choice, I would never use UPS ever again. FedEx is the gold standard when it comes to delivery and I wish I could use them every time.

So I decided to buy my brother some comfortable shoes to work in because lately he’s been having back issues. Ordered the shoes and was given a delivery date to I would receive my package. Well I’m at work and get an alert that my package was going to be delivered early because the driver was in the area... but I’m at work so I called the company and was reassured that I could pick up the package from the mail center the next day, ok so I’m working with the thought that my package will be at the post office... Four hours later I get another alert stating my package was delivered to my doorstep!!! I stay in a apartment complex so they left the package on the front steps??? Well when arrived home package was gone! This is the second time UPS has ** me. If I want something offline and I have to get it through UPS I’m not buying it!!!

I have never in my life been so frustrated with a company! In a little over 3 years, I have not had one delivery attempt from UPS that was successful. I live in Crandall, GA and was told that I should have my packages routed to a neighboring larger city... Btw that still did not get my package delivered. The next attempt by UPS resulted in my package being delivered to Old Fort, TN... That’s a completely different state!!! I have entered my address into different devices using different apps and GPS always finds my location perfectly, do the drivers not utilize this?! Any time I try to resolve this problem with customer “service” I am told that it is resolved and still never receive my package OR the rep has such a strong accent that I finally abandon the attempt for “service” altogether. I honestly cannot fathom how UPS is even still an active company. Such a joke!

This company is a scam without a doubt. I had a very high value item delivered with holes in the box, some physical damage but mostly cosmetic. Insurance should have covered compensation. Guess what? They didn't. They went through every loophole they could. Got away with it for now.

Literally every single time I've dealt with UPS was a headache. Once, they literally dropped about $1.5k worth of computer parts at a house 4 blocks from me, and the rep said the driver's reason was that he likely just wanted to get home and it was his last delivery, and a signature was required. This time, a signature was also required, and the driver claimed he STILL just sat my package out by the road - as in, didn't even bring it to my door - and it was stolen. As in, he told his boss that. Wow. It's been years since I last accepted a shipment through them, and the only reason I used them this time is because I didn't think to look at the carrier, or even ask once I'd have seen one wasn't listed. Their shippers don't even list that they use them anymore, lol. That's bad.

I have a bad experience with UPS almost every time they have to deliver my package. UPS keeps on lying about weather circumstances that cause a delivery delay of my package. My package was scheduled for early delivery on Saturday. I was sitting at home, waiting for UPS to deliver my package. In about 5 PM I received an email from them, that my package won't be deliver today because of emergency situation caused by the bad weather. The package was on UPS facility, few blocks away from me. And there was a nice and sunny weather. The real reason was, that they did not want to deliver my package on Saturday. They are too lazy. This is complete disrespect of me and my time. I cancelled all my plans, waiting for UPS, but they have just spit in my face!

UPS delivered 3 packages when it should of been 4. Marked the missing package as delivered to me! UPS is the only shipping service that has these problems! USPS and FedEx are great! Not the first time! Tired of it with UPS. :(

We imported goods from US recently and took them almost 2 months + to inform us that we need import permit. Then, permit is out but this experienced UPS employee can declare our goods wrongly and we complaint to Consumer Service Centre. They required for documents to prove and in the end, they replied, "SORRY, we can't entertain you as goods is already delivered". Such a simple reply and do not admitted their mistakes and put blame on us. The item with actual permit have to cancel and send back to US. We wrote them email to arrange shipment to US and they charged us for the transport. Now 2 weeks already and they don't bother to reply our email. Super poor service, wasting hell lot of time.

Don’t ship quality and fragile stuff through UPS. They don’t take good care of items. They drop my slit lamp damage everything. Everything came in a bubble wrap broken. It better shipping through other carriers that this pathetic carrier.

On May 5th, 2018, UPS failed to deliver two packages, from two separate senders, to our address. When I checked the UPS tracking information, both read: "receiver refused delivery". We never refused delivery of either package. I contacted both companies, and while one was satisfied with my word that we had not refused the delivery, the other was not. The second company requested that I pay an additional shipping fee as the UPS tracking information CLEARLY stated: "The receiver does not want the product and refused the delivery".

UPS has left my package next door TWICE. Last year the old woman threw it away & laughed about it later. Last Thursday. April 5th I was expecting a delivery & saw it on her porch. Can't get UPS to return my calls or explain why with my house number plainly on the mailbox in front of my house they keep losing my packages. FedEx & DHL never have this problem.

I brought unwrapped product to UPS store at 40th and Old Cheney in Lincoln Nebraska. Asked if they could wrap safely and get to Portland Oregon. Great in-store service but costly due to glass picture frame with golfers autographs. Paid for fragile over $160 once all in ace. Arrived as promised but frame damaged. And this is when it went downhill. Package was my son's so he took initiative to contact store. Supervisor was rude and abrupt with answers. He had phone on speaker so we all heard her say someone would get back with him in 1-2 business days for claim to be processed. He waited and no call so called 10 days business days later and was told claim had been processed but still no communication to him. Very poor communication by UPS and still waiting for reimbursement of cost for fragile costs reimbursement.

These package have been said we asked them to be held and we never call UPS to hold the package. After a 100 phone calls to UPS today I got nothing but lies from them that they were sending the package to a UPS Store only to find out they did not do it. Put UPS out of business for I found out today that they are not delivering package anywhere here in the housing area for thief of package being stolen off front porch. That is a lie for my neighbor left a package on her front porch for 5 days and it was not stolen.

UPS is the worst. When delivering packages instead of them ringing doorbells, following instructions on who to call, they just leave your packages out in the open. I called customer service and was informed, "ma'am our drivers leave them in secure locations such as a front porch or apartment door, that is where he left it". "Ma'am please tell me how he left it inside my apartment door, when you need a key to open it? How are you still functioning. This is the only delivery service I know that can misplace, steal or lose your package and still be up and running! I call **!!! THE WORST, please DO NOT USE UPS EVERRR.

I ordered a package on Tuesday (3 Apr) and the tracking status said it wouldn't be delivered until Friday. On Friday it said package would be delivered at 8pm. At 3pm the status updated to say "a delivery attempt was made at 11:02 AM." Unless driving by an address counts as an attempt that's a lie. I was sitting 20 feet from my door during that time and there were no doorbell rings or knocks. They also didn't leave a delivery attempted note to prove they were there. Then UPS decided since I wasn't there I could drive to the store and pick it up. I called customer service and after wading through the automated system finally spoke to a person who said I could have delivery reattempted but "they only try once a day and since they already had an attempt today Saturday would be the earliest".

On January 30th of this year I sent a package TO Albuquerque New Mexico. It was a vintage Pioneer receiver. And all over the package I had fragile Written all over the box. I put a $400 insurance on it. Within 7 days later my customer contacted me and told me the package was severely damaged Due to negligence shipping From UPS. I immediately contacted UPS and told him the package was severely damaged. I also told him the package was repairable. They told me they wanted a receipt from the customer that it was repairable. Within 10 days my customer Faxed UPS claim department an invoice. I myself also as the shipper send them the claim. Paperwork.

What a freaking joke. This morning at 6:15 on the UPS app I was informed that my iPad was out for delivery and would be delivered by the end of the day. What the hell does that mean? Anyhow I waited at home all day until 3:30. At 3:30 I had to head to work for a few hours so I just figured I’d miss the delivery. After work I checked the status. Nothing had changed. No updates whatsoever. Just that at 6:15 it was out for delivery. No emails. No SMS. Nothing. Absolutely nothing. It's now 10:15 PM and I have no freaking idea where my damn iPad is. I understand that there can be delays. But then inform the god damn customer. That's all I expect.

Over the past two weeks I had my customer use my UPS account to send me important documents for priority overnight delivery. Once they picked it up and instead of delivering it by 10.30 they delivered it by 12.45. The second time it was delivered a day late. They refused to credit my account. They claimed it was weather related. The weather was 40 degrees with no issues. I had deliveries from FedEx the same day with no issues. I have instructed my clients not to use UPS for my deliveries unless there is no other choice.

I sent important documents from Ottawa to Brampton, on April 03, 2018 the dispatch guy throw the envelope in front of the door and left on a windy day like today April 04, 2018. I called my friend to see if he received the envelope, unfortunately, the wind was strong enough to carry the documents. After one hour of searching he got it 500m or more on the street. I paid 40 dollar [4 times of Canada post charges] to get the envelope from the street. I don't know what to say, if there less than half star I will give to UPS for their irresponsible staff.