United Parcel Service - UPS Reviews

Lucas W. is the most knowledgeable and well-mannered delivery person I have ever met. Lone Oak Pharmacy is so grateful to have a wonderful driver like him. Many of our customers have expressed how great of a person he is. Whether it's hot, cold, raining, or snow he always carries a smile. WE APPRECIATE YOU!!

My new Apple Watch 12 was supposed to be delivered Friday, September 18th. The driver attempted to deliver it, but no one was home, and it required a signature. The delivery was moved to the next day, but that was also a problem; we would only be home until 3 PM. I contacted customer service and told them about it, and within an hour the driver was at my door. I can't thank the CS person and the driver enough; great job.

I just wanted to let you know customer service at your store 7645 is outstanding from greetings when customers when we come through the door and as well when we get to the counter. The young lady who help me with return her is Kenyatta. This store have overall this store team members are great.

Sent a package for my daughter's birthday which I sent late. Very concerned it would arrive in time. The young lady who helped me was very kind and helpful. Walked me through a few options. It got there in time and I was very pleased with the service and the kindness shown to me by Meek. Beautiful young lady. Thank You!!

I am writing a review for the store at 5401 Farm to Market 1626 Ste 170, Kyle, Tx 78640. I had an issue with a return today 7/27/26 and I was assisted by many of the staff and they were fabulous. ** was amazing with his customer service and was able to get me what I needed and I would highly recommend! He is an amazing young man!

Always delayed, especially on Fridays, payed for over night docs. They were lost then found took a week. Had a important package, to be delivered on a Friday, wad delayed. I called and asked why the said truck had a flat tire. Crazy right. Sell off the company or fix the problems. Start with management and work down.

If I could give no stars, I would. Extremely Frustrating UPS Delivery Experience — Unacceptable Customer Service! My package was scheduled to be delivered between 11:15 AM and 3:15 PM. I was tracking the UPS driver in real time, and at approximately 3:00 PM, he was literally right by my street — yet somehow, my package was never delivered! To make matters worse, this package requires a signature from someone 21 or older, which means I cannot leave my house until it arrives! I have been sitting at home waiting, unable to go anywhere, because UPS cannot seem to provide an accurate delivery time.

Let me tell you how badly UPS stinks when it comes to delivery and customer service. UPS has no business being in shipping business. I needed a boat part to be picked up in Soldotna Alaska and delivered to Wright Air Service in Fairbanks Alaska so it could be delivered in Kaltag Alaska. I paid for overnight service but got ground service because they didn't pick it up for 2 days then they sat on it in Anchorage for the weekend because they only move things by ground Friday to Monday.

UPS claimed the address label was missing information on the packages being shipped to me. There are 2 items ordered the same day, from the same vendor, who shipped them out on the same day in 2 boxes using the same fully complete address on both labels. 1 package arrived today, 1 day late. The tracking on the 2nd package said it was being sent back to the shipper. I called UPS c/s who said the address was incomplete and the driver couldn't deliver it today so they're sending it back. I confirmed the full address is correct and told them to bring the package tomorrow. The c/s rep declined to do that claiming they had no way to redirect the package. I pointed out if they diverted once to go back to the shipper then can divert it a 2nd time back to me. Again they declined.

I like UPS shipping and typically use them when I can instead of USPS or FedEx, but their customer service is horrible. I recently had an issue with a returned package I shipped because UPS said they couldn't find the person or address. I confirmed with the recipient that the name and address is correct. Calling customer service is worse than going to the dentist. Their AI automated call-in line is horrible. And when I finally got through all the gibberish, I had to call (3) times to get someone that I could understand that spoke English. After two hours of wasted time and effort, I still couldn't get my shipping issue resolved. Super poor customer service for a large shipping company.

I absolutely do NOT recommend UPS. My package required a signature, so I stayed home all day waiting for the delivery. The driver never came. Instead, I received a message saying that I needed to pick up my package at a UPS Access Point. I went to the location THREE times over the course of two days, and my package was not there. They couldn’t find it and it didn’t even appear in their system. I then called UPS Customer Service and explained that I needed my package that same day. The representative told me, “Yes, of course, you will receive it today.” However, instead of helping me, she apparently updated the system saying that I had REFUSED the delivery and that I did not want or need the package.

I have been dealing with a damaged package claim with UPS since June/July. It is now October 6th, 2026. I have submitted documents, supplied payment information, submitted information about how much my contents of my package was worth, emailed documents for payment, talked on the phone numerous times with customer service and it seems like NO ONE can solve this for me. I have a claim number, a tracking number, a Screenshot of the fact that the claim is "approved" but nothing beyond that.

I hope the UPS leaders be able to correct the UPS online duty payment and customer service system. The telephone customer service switch me around many times or hang up on me without solving UPS issues, after I paid duty + fee on UPS website (Oct 3rd), paid again on agent phone (oct 5th at 2pm. I paid twice), but UPS delivery department (281-261-1467) didn’t delivery my package, put a noted on my account (Oct 5th at 4:30pm), “not delivery packages, due to unable to receive the payment(?!), UPS my choice account still shows duty due(?) unpaid (?) even though the payment sent twice. No one in UPS can correct online payment update? I called the delivery department, told her about my payment but she didn’t look into my payment detail, told me to wait for another 24 hours then hung up.

I am extremely disappointed with UPS and the way my package has been handled. My shipment has been delayed with little to no useful explanation, and the tracking information keeps showing vague updates without giving me any real idea of where my package is or when it will actually arrive. This level of service is unacceptable. Customers pay for reliable delivery and accurate tracking, not endless delays and generic status messages. If there is a problem with a shipment, UPS should communicate clearly instead of leaving customers wondering whether their package is lost. This experience has been frustrating, inconvenient, and completely below the level of service I expected from a company as large as UPS. UPS seriously needs to improve its package handling, tracking accuracy, and customer communication. I was waiting on a book for school and have gotten in trouble because of this delay also.

Worst delivery company ever! I was told I would receive a package that I supposedly missed on Friday, on a Saturday. I called and talked to a customer rep that moved not 1 but both packages that were supposed to be delivered on Friday to Saturday. Stayed home again, and no delivery? So, I called back on Saturday and was told by another UPS rep that they do not deliver on Saturdays. What??? Gemini, ChatGpt and every site I checked said they do deliver on Saturdays in my area. So I was lied to about the delivery on Saturday and again lied to about delivering on Saturdays. You can not trust UPS and I will never use them again.

Horrible customer service. They will lie to you to get you off the phone and there is nothing you can do about it. It's all based out of India and there is no accountability. I called and they said my package was released by customs and should be delivered that day. 3 days later I called and they told me it was never released and they would escalate it so I can get support. 2 months later I never heard back from UPS.

If I could give UPS no star I would give them 0. Horrible experience! I paid the extra money to make sure I would receive my package on time (2nd day air) and it took them a whole week. Called customer service several times and no one could give me an answer on why my package was delayed. Never using them again if I don’t have to. I should’ve used USPS regulaR shipping and saved that extra buck.

I have had the worst experience with UPS. Currently trying to send a package second day air to Rockford, Illinois and it never got on a plane so the package is late. Package had to be picked up by Wednesday the 30th and UPS shows it not arriving until Thursday. That’s a day late and the l person receiving a package cannot be there on Thursday. UPS is not responding to request to have the package shipped to another destination where it can be picked up. I have also had packages shipped to UPS that were completely destroyed when they got to the destination and I have had packages stolen by UPS employees out of the warehouse. This is the worst service company in the shipping industry.

I received a text my package was out for delivery. I waited all morning, afternoon and evening because I am renovating the house. My camera malfunction and went offline. I had left a note on the door for re-delivery tomorrow. I get a message, "Delivered." I can see what was if anything was delivered. I had called customer service. Spoke with an agent asking for delivery tomorrow at 5:00 p.m. I was still stop number 11. Too much for what we pay for UPS slow behind. They evidently didn't read my notes in large print on the door, "For redelivery tomorrow. Do not leave any package today." So if my package is gone tom when I go to that address ok well. I really don't care.

It doesn't matter what I order, but I can pay for overnight shipping and they send it when they want instead of when I requested. I'm tired of getting representatives that tell you they have reached out to the drivers dispatch unit and they have been informed of the urgency of your delivery, which is all lies, and then they place you on hold, just to tell you they can´t contact anyone from that department. UPS needs to hold their drivers and dispatch people accountable.

UPS has turned bad. The customer service is non-existent. They lose and steal higher end packages. The tie up you item with label scans to make it look like it is moving. If you need something quickly use Fedex (deliver all weekend) or Amazon. UPS has lost my business and so has any business that used them.

They Had my package Wanted me to pay a fee to receive my package. Didn't give me time to pay, and when I was going to pay, they Shipped back to the vendor. I called them to see if they could give me my package and they did nothing. Worst mailing company ever.

UPS is terrible at their 1 job delivering on time. I have a package from a vendor that was shipped with "UPS next Day Air" service. On the "next day" (a Friday) I received a notification at 10:33AM "Package Scheduled for Delivery Today" and a time frame of "by 12:00 PM", 12pm came and went, the I got "there was a problem but we will deliver the package today"... Well then at 10:08pm I received a notification "UPS Update: New Scheduled Delivery Date and Estimated Delivery Time"...rescheduled to Monday by 12:00 PM. Not an attempt on Saturday to fix their incapability to do their job, but a change to Monday... For "UPS Next Day Air" service. No information about what happened, no information about how to expedite things, just customer unfriendly behavior, we don't care attitude.

I have missed a package that needs a signature 2 days in a row. So I called to see what can be done about getting my package and the guy I spoke to said they would attempt to deliver it again the next day at noon, no mention of a delivery window, nothing at 11:20, I went to the gas station around the corner from me and they had attempted to deliver the package at 11:30. I really needed this package today, I am really unsatisfied with their level of miscommunication. Had I been told there was a window of time that it would be delivered I wouldn't have went to the gas station. Do better

So, if you think the US Postal Service is screwed up, check this out from United Parcel Service: I ordered some car parts from Canada before the tariffs kicked in. The parts were shipped via UPS. The parts sat in Atlanta for two weeks. I filed a lost package report. UPS said they couldn't find the package and sent me a claims form. I filled out the form and sent it to UPS. Today, I received an invoice from UPS for customs duties for a package they lost that was shipped before the tariffs kicked in. I called UPS customer service, and they said they paid the claim! I asked whom they paid the claim to, and they said, "to the shipper"! I don't have the parts, I'm out the money I paid for them, and they expect me to pay customs duties on a package that shipped before the tariffs kicked in. They wonder why they have a one-star rating on Trustpilot.

I paid to have a package sent 2 Day Air. Got the typical tracking email. Package stalled at on its way. It never made it to out for delivery, in route, etc. After the deadline of when the package was to be delivered I got an update saying our business was closed and a reschedule date was assigned. I was at the office all morning waiting on the delivery. No one ever attempted a delivery. When I called in, I got the same excuse that the driver said the business was closed. Then later I was told the package never made it to the truck for delivery. I have never seen a more incompetent bunch to deal with.

UPS used to be the best. I don't know what happened. Pay for 2nd day air delivery but it's day three, says won't be here till 5pm. I feel like shipments that customers pay more the 50 dollars for, should be delivered earlier in the day, not last. Next time, USPS or FedEx.

If I could rate UPS with a negative zero, I definitely would. I am a college student being waiting for a book that was emailed to me since last week. I should have received it by Friday night (September 18) and turns out they could not deliver it based on a “mistake” on the address. There was never no mistake on the address just an apartment # missing. I went on the app, I was charge about $2 to fix the “mistake” of the address.

Driver did not park in designated area, which is OBVIOUS. INSTEAD decided to park on septic, make with cones. Then had the audacity to tell me how stupid I am when I ask him to move. By the way he didn't move. I hope karma catches up with him!

Customer service is atrocious. The website is not user-friendly. The website lets you change delivery to an access point but does not tell you the package cannot be signed for. Attempting to change delivery back from an access point requires contacting the original sender. It cannot be done online or via a customer service phone call.

They will not deliver to my front door no matter how many times I ask and they promise to. Their customer service is now fully AI. Even when they say it is a "live agent" it is an AI that does not listen or help. When they say they will have the local delivery hub call, what happens is that they call and it rings once. If you don't answer they never call back. This is the worst customer service of any of the major delivery carriers.

The UPS store at 6765 DUNN AVE in Jacksonville FL is the worst. The lady in the store is the most rude person ever created. She is the devil herself. I rate this store a negative 1,000,000,000. I would never have a package sent to this location again and I would advise anyone else in Jacksonville not to conduct business with this establishment.

Waiting for two different packages from two different vendors. Both packages have been designated by UPS tracking as "loaded on delivery vehicle. Out for delivery today" TWICE. Packages have not been delivered even though they were out for delivery twice. Must be practice runs.

My Golden Retriever-RIVER, & I, want to thank UPS for losing his medicine. River was diagnosed with lung cancer. River’s oncology veterinary ordered special medication to help prolong River's life. The medicine has to be made by a veterinarian compounding pharmacy. The pharmacy shipped River’s medication last Thursday, September 17, 2026. I paid extra to UPS for overnight shipping. As of Monday, September 21, 2026, the medication has still not arrived and River is still suffering. The medication was shipped from Mesa, AZ on Sept 17, and is now lost in Rockford, IL. River and I, live in Texas.

I been expecting a package since Saturday mind you I knew it was coming so I’m excited. I’m waiting patiently keep looking at the tracker all day. So I’ve been expecting a package since Saturday; mind you, I knew it was coming, so I’m excited. I’m waiting patiently, keep looking at the tracker all day. So all of a sudden says tried to deliver package delivery on Monday. I’m like you gotta be kidding me no one knocked on the door. Then today is Monday and the same exact thing when I been home plus put a sign on the fort to knock hard. They get paid to do a job and they should do it. Too many of these same complaints on Reddit. Do better UPS. Get paid too much not to do the job.

I have had a number of experiences with UPS deliveries. First you get a delivery date and then they change it, slip it is more to the fact. This past experience is even worse. I dropped of a very time critical package at the UPS store. I was shipping the package Next Day Air and was assured that the package would be delivered the next morning. I mailed it on a Friday and was guaranteed that it would arrive on Saturday morning before 10:30 AM. Your guessed it, it will now arrive on Monday before 10:30 AM, maybe.

Does not come during the delivery window it says and when you go to sign digitally so it won’t happen again it will not let you and kicks you out for 24 hours because apparently I don’t exist in their system anymore, and it’s impossible to talk to a human.

UPS has been one of the worst delivery experiences I’ve ever had. They came to my home THREE different times and each time simply left a tag on my door saying they couldn’t deliver because no one was home. I was home ALL DAY on all three days! No one rang the doorbell or made any real attempt to deliver the package.

I spent 2 days in a row waiting for a delivery... Was home during the times they said the delivery should arrive... Listened for the truck/driver. On both days I received a tracking update saying delivery was attempted and no one was available... No notice posted on my door either time... Nor was a truck spotted anywhere in my vicinity... Opted to have package rerouted to a designated pickup spot instead of waiting for another phantom attempt.

I'm reaching out to you because I have tried to work with UPS in delivering my package, but they aren't showing up to my place. They have said they tried to deliver it but I have been working in the lobby so I don't miss them (plus we have a door man and a directory). I have escalated multiple complaints with UPS with no follow up calls for resolution. Might I add, the last person I spoke to on the phone to escalate my issue informed me the notes on my file said “see below” multiple times with my apartment number as “kevin20”..