United Parcel Service - UPS

Larry is our regular delivery driver here in Leander TX, at Apple Springs Family Dentistry. We have wanted to write Larry a review for quite some time, and just recently asked him how we go about doing so. Let's just start off with Larry's genuine personality and the positivity that he brings to the office every time he does a pick up/delivery. Larry is always moving at full speed no matter what the weather is here in Texas. Dr. ** looks forward to seeing Larry throughout the day knowing he is normally our delivery driver, except some Wednesdays when he is off. :) UPS is not a company that we thought we would begin to care about so much at a dental office, until Larry became our delivery guy. Thanks so much Larry for all you do for our practice!

UPS used to be the gold standard for shipping, in my view. However, when there's a glitch, they seem to get caught up in their own internal processes instead of solving the problem as viewed by the customer. For example, I had a package that was being sent to be held for me at a regional UPS center because the shipper couldn't recognize my address. I also asked if it could be sent to a closer Walgreens for pickup rather than the UPS center. They said it could, and I said I'd let them know if I wanted to do that. A couple of days later, I saw via the tracking info that it was waiting for me at Walgreens. I never requested that, I simply asked if it was possible. If I hadn't proactively checked about it, it would have been returned after sitting there for a few days.

Mailing cookies to the west coast, we first went to US Post Office - even though it was three weeks before Christmas, even their fastest shipping would not arrive at the destination in time, although they were cheap. Next we went to FedEx and nearly fainted at the cost - over a hundred dollars to deliver the cookies. We went home and ate some cookies to comfort ourselves. Then we went to UPS. The price was reasonable, under $30, the delivery was slow but the cookies would arrive before Christmas. They did get to the destination on the day expected and they were in PERFECT condition, so except for the extremely (I thought) slow delivery time, I was quite satisfied with UPS.

We shipped Christmas gifts via UPS this year. We were very happy with the prices we received online, was cheaper than prices we'd received at the store in previous years. This ship time was accurate and good. Liked the delivery notifications we received. The only thing we didn't like was that they didn't confirm the price at the store. We thought they would check the weight and dimensions to make sure we did it right. I think more instructions on the website of how to accurately measure the dimensions would help. Like if the box pooches out in the middle, do you measure that or from the corners? And do you round up or down? Altogether, a very good experience and we will use UPS online next time.

I recently ordered a 32-inch TV from Amazon scheduled for delivery on 01/03/2019 but it was not outside my apartment door nor was there a note regarding attempted delivery. The TV still wasn't here the next day so I called UPS and they swore they delivered it on the third. Turns out they HAD delivered it on the third, but had hidden it behind a couple of huge barbecue pits around the corner from my front door. There was no note or advisory that they had hidden it. If I had not checked, it would still be there, I would have thrown a fit at Amazon and UPS and made a complete FOOL of myself! I realize now that UPS was just being careful, since I live in an apartment, and hid my TV so no one would lift it. All that was missing in this wee fiasco was a note or a text telling me where my new TV was stowed. Other than that, UPS is always reliable.

I shipped a box from New York to Atlanta, almost a week and half ago. It has still not reached destination and has been going round and round. They damaged the box while shipping, which I was notified. I have been talking to them for a week now and everyone tells me a different thing. Yesterday and today morning, they assured me that the package will get to me in Atlanta. When I saw the tracking it seemed like it was going back to New York so I called again and the person I talked to told me that it is going to New York. I have already moved to Atlanta and will have to arrange for box to get back to Atlanta from New York. UPS has not being responsible with the way they are handling the package and having charged me for the shipment. Pathetic.

Listen, 1. I was given false information as to where my package was and 2. I was told I would be charged to change pick locations or for re-delivery because of someone else’s mistake or false claims. Time and time again I have issues with your delivery department. It keeps happening to me and others, either we don’t get our package, something got lost or sent to the wrong location. Please help me understand why you give your customers such a hard time!?? I’m paying YOU to give me my stuff. Not make my life harder than it already is. I run a business and you’re affecting not just my own life but my business. Whether you care or not isn’t the point. People go out of their way to do their job correctly so why can’t you???? We’re getting so tired of this nonsense....

To put it in brief form, I ordered a product in June, 2019. A week later that product had been left on my porch, for delivery. Fast forward to 9/13/2019, when a Ms. Kayla ** from UPS Small Package Customs Brokerage called me and said that the company had sent the package “prepaid”, which, in UPS lingo makes me responsible for all government charges associated with importing the product. Therefore, UPS had my name on the invoice. If I failed to pay the $52.56 that was owed within five days, the matter would be handed to a collection agency. Despite the fact that I never signed anything, or engaged UPS in any way, she considered it my debt, To despite my protestations, and refusal to pay. She didn’t care what was legal or right, she wanted the money, and would do whatever was necessary to get it.

Lies are standard operating procedure. Packages may or may not be delivered at the discretion of drivers. My packaged was scheduled to be delivered at a residential address however the driver updated my account saying it could not be delivered because the business was closed. Someone was here all day and a delivery was never attempted. Anyone who lies so blatantly should never be trusted. The lies lead me to believe that behind the lies there is criminal intent.

Tracking indicates that my item is arriving by the end of the day. We waited till 8pm. Suddenly it was re-scheduled for future delivery. Contacted support, but they cannot give me any additional information and they will just relay my issue to the receiving UPS facility. Was then contacted me the next day stating that they can't find my package in their system. And they would call me back in 30 mins to try and locate the items.