United Parcel Service - UPS

I shop online a lot. I have packages coming to me almost on a daily basis. I have lived in my apartment for 10 years. We have lockers for our packages to be left there safely. But, still the unhuman delivery personnel would do whatever they desire with the packages. Leave them in the lockers, not leave them and take it back, leave them behind the door for the thief, make up “a signature req” note, take the package and leave it for pick up without letting you know and then return the package to the merchant, give false delivery dates... And the “my choice” ugh... Useless tool to waste your time. Customer service is the worst in history. Why? Why such company should even exist? Only if I had power! I would fire the runners and all the employee of the company and close it down forever.

I've lived at my address for 2 years, I had a few hiccups the first few packages that were delivered to me. After that everything was smooth. Starting August 2018 they cannot get a package delivered to my address without sending it back to the sender. I've been the center tries again to send it to me. Sometimes for instance ICD took 12 weeks to get to me, and in this example the CD its original ship from origin was only 10 miles from me and UPS could not get it to me in less than 12 weeks. Now I have 20 packages coming to me for my company my job and I can't seem to get them to me. Calling them is no help. This is a self destructing company. I cannot see how they are staying in business and everybody in my neighborhood is experiencing the same thing. Not getting packages delivered from UPS. Oh, and my neighborhood is probably + 75 homes.

This review is solely for the positive aspect of UPS and to recognize how awesome our delivery driver is. Our UPS driver Nick of Valley Stream takes wonderful care of our packages. I hear so many nightmare stories of people stealing packages, and late deliveries, however personally I have never experienced that. I can rest assure that my packages are in good hands so long as Nick is working for UPS. Thank you Nick of Valley Stream.

I had ordered a limited edition guitar which was supposed to arrive on 12/21 to me in Brooklyn, NY for someone as Christmas gift. Waited the whole day, and it did not arrive. I called customer service and they said they would do an investigation. I looked up the tracking number, and for some reason the package was once again leaving Kansas and was no longer in Brooklyn. Do they have incompetent people taking care of their data and tracking? Are they just giving people's packages a trip cross country?

I was expecting a package yesterday, so I called UPS in the morning to get an approximate time, because I am a busy person and the package requires a signature. I was told between 12-2, but no guarantees, it was a cold day, but I still opened the front door, so that I would not miss the driver. Around 2 pm, I received an email that the package attempt was made, but I was not home. I went outside to look for the delivery slip they put on your door, but no slip and nobody came by. I called UPS and they told me that I would receive a callback within 1 hr, after an hour, I received my callback. They told me that the driver will return to my house and delivery the package, so do not leave.

This is the most difficult, inflexible shipping company I have ever used. If you work a full time job Mon-Fri it's almost impossible to get your package without taking a day off work. I wasn't able to be home for the delivery and when I called to see if I could pick it up from a drop off location the day after it the failed delivery on Thursday they said I could not come and get it until Monday, no solid answer as to why other than, "That's how it works more or less." The package is there at the building, I would be willing to come get it but no. They refuse to let me come there and get my package until Monday... I work Monday. The package is there at the building where I want to come pick it up but nope I have to wait... WHY EXACTLY?!?

I ordered a couple of items through Amazon and Best Buy and the items supposed to be delivered by UPS always delayed or I'm end up cancelling the order. The customer service people are the worst. I was keep asking them to deliver in front of my door but it seems like they never worried about it and I always used to get message like they attempted to deliver the package but no one was in the home. The funniest part about this is I was inside the home and no one knocked the door. These guys (especially drivers) are big liars. If your package is shipped through UPS either cancel the order or go and pick it up from the near store. Moreover if you think the customer service agent will resolve your problem then it will be the joke of the ERA.

We arranged for a pick up by calling UPS customer service. UPS guy/truck came with a shipping label and picked up the shipments - 2 boxes. One of them (box) is 100 lbs and another (box) is 80 lbs. Each of the box contained valuable antique pieces made up of wood and metal worth in thousand dollars. Ground shipping from Texas to California. Shipment was not received after 2-3 weeks. We called UPS customer service with the tracking number and they said, they are not able to find the shipment and, asked us to give some more time. We followed up number of times and they said they are not able find and shipment is lost. Can you believe two big boxes are lost (somebody within UPS must have stolen our valuable shipment)!!!

First, they don't care about you or your shipment, or their reviews. $100 standard insurance? Sure, I'll take it. What, you want a claim? No can do amigo. 7 pictures of the package required before you sent it, inspection of the package at the receivers end, and even if they have that they'll still tell you that you didn't pack it correctly. What, you don't take 7 pictures of every package before you send them? That's not their problem. You didn't read the 20 page shipping terms of service before you dropped off your $100 package? Not their problem either. This should be a red flag that they spend so much effort in avoiding liability. They spend way more than $100 to deny a $100 claim.

I ordered international first class shipping (more money for no reason!!!) so I should have gotten it in max 5 business days. It’s now been 10. The site lied to me saying it attempted to deliver on the original date at 9:55 pm and I was awake and no one ever showed up knocking or ringing the doorbell and they said that since I missed it, it would come the next business day but here I am 5 days later with still nothing... AND THEY WANT ME TO PAY MORE NOW because it got imported into Canada... Lol. Why not explain that in your original shipping price? Sooo now IM STUCK PAYING $120 OVERALL IN DELIVERY FEES FOR A $60 HOODIE... I called 5-6 times and they told me the driver was gonna come that day. I called 3-4 different times on different days and they said that I could give the driver a check to pay for the rest (because obviously I’m just gonna freeze that check. ** you UPS). NEVER USE UPS!

June 2018 driver ran over my Labrador in my driveway. Considerable ($2500) damage and vet bill, as well as ruining a trained hunting dog. Local UPS people outright lied to cya. Call to insurance company for claim resulted in being told I had no claim based on what UPS local office told them. Six months later, package came via UPS for me to pick up (they are not allowed on our property) on a Wednesday. “Not here”, they told me. Called sender who verified UPS had it. Got call Friday morning telling me a package was waiting for me.

I shipped a stove top which was properly packaged in a brand new rated box. It was delivered and then returned due to it appearing to be broke. UPS charged me another $80.00 to ship a broken product back to me. After refunding the purchaser $400,00 and then 130.00 for shipping I am out $500.00. Never again will I be using UPS. They are a disgrace. Their inspection said I did not use a proper box. Terrible service. Never Again!

If there is a negative 1 in the rating, that is what I would give as a review for UPS. Shipment delayed for 4 times, called them to check why the delivery is delayed, they couldn’t give me an answer. Very frustrating.

I live in Fremont, CA and they were suppose to deliver my package to Superior Court of California, Fremont in one day using UPS Ground - But they delivered it after two months and now I have double penalty from Superior Court of California - This is like I delivered a Package to China. I can say it's a WORST COMPANY AS COURIER and try some other reliable service.

Completely lost here. UPS originally had my package January 4th 2019. And for some bonehead reason they "claimed" they handed it over to USPS in Hazelwood, MO on Jan 4th 2019 @7pm... As of this post it's been 5 days and no tracking updates... USPS says they have no idea my package ever existed basically 'cause they don't have it and don't know where it is... Yet UPS website says it was due Tuesday Jan 8th delivery... IDK what the heck to believe.

I stayed home in silence to receive a package I had to sign for yesterday, and the driver never knocked or rang my bell, simply stuck a “we will reattempt” info notice on my door at 10:50 am. This morning I again checked tracking to be available for the delivery time frame. My package had been returned to sender - according the tracking info logged, I had refused the package at 8:00 pm last night! This all took place the day of the first delivery attempt. When I called UPS to express my frustration, the service agent hung up on me. This is not my first experience with UPS drivers falsifying tracking information. I suspect that UPS ignoring driver fraud to force consumers into paying a premium for “confirmed delivery window”.

I have 2 packages that say delivered since Monday the 7th. They said they were delivered to my apartment office. I went to office to get and they said UPS hasn't been there all day. So I'm like ok I will wait until tomorrow because I know they are notorious for lying and saying a package was delivered when it wasn't. They usually show up the next day.

Hi name is Brenda and the UPS is the worst delivery service and they don’t have any sympathy but I am sorry. I had paid for a package 35 dollars to get to my cousin in Houston from Dallas and it was suppose to arrive Thursday. The guy assured me that it would. I check my tracking and see Friday delivery and call immediately and go to where I purchased it which was Murphy Texas. I was furious because it did not only get there on to time but I also requested a refund which the guy in the store told me I would.

THE ADDRESS WAS ENTERED INCORRECTLY BY THE STORE CLERK. The address the clerk entered was nonexistent but the driver said he delivered the package. How could he have delivered to an address when there is no house and only an open field? After that they said they were going to investigate it. They refused to give me the details on their investigation and that they would only give us $50 for our trouble. The package sent had $350 of merchandise in it. Even though they knew it was their mistake, they refused to reconcile the situation!!

WORST SERVICE IN LIFE!! HOW THEY ARE STILL IN BUSINESS I DO NOT KNOW!!! I am going to stop ordering from Amazon because of UPS, their drivers steal and are lazy. UPS sucks beyond control. They do not deliver packages. They say they did when they never do and say they are delivered when they are not. LIARS AND SAVAGES!!!

Waited 12 hours and driver shows up across the street at 7:26 at night, heard him bs-ing with the neighbor as I was whistling and yelling out my door. All of a sudden he leaves and I get a note that I wasn't home. This idiot went to the wrong house and a week before dropped a box off at my house that was supposed to be delivered 6 blocks away!!! Don't ship UPS, go with FedEx or the black hole of the US postal service.

Customer service was not provide at all. Spoke to few reps who did updated the apartment number but they did not even try to resolve an issue. Supervisor was not reachable at all. In the end local facility lied about delivery and time sensitive package was delivered a day later. Honestly never saw such low level services. Management should work to improve customer service.

The customer service for UPS is trash. Called them 3 times today with the promise of a "callback within an hour". What a joke. I never received a call back any of the time, hence why I called them multiple times in one day. Takes 2 business days to update shipment information?! I'm going to have to drive to pick up my package 40 minutes one way when there is a UPS store in the town I live in! Will never EVER use this "service" EVER again and will tell EVERYONE I possibly can that this company is absolute garbage.

Hopefully one day UPS will be history, I've been without AC for a week because UPS failed to deliver my package that contains the part to fix my unit. So after countless phone calls of being put on hold and getting transferred here and there with no kind of real answer as to why my package isn't being delivered, I'm just beyond aggravated at this point. So much that I actually subdued to the fact that they aren't going to deliver my package and I will have to go pick it up myself which is about a 40 minute drive one way. I wish I could give a negative star rating. I could rant for another 2 pages but it isn't going to help. Please Amazon if you read this STOP USING UPS!!!

My package has been "out for delivery" for over 48 hours. At the end of their delivery day they just update it saying the package is delayed, it's already 3 days late. There is no update, no ETA and not a care given. They can't tell me if my package is coming or if it ever will show up. I have to take off of work so that I can wait 14 hours a day for them to drop the ball again. When I talk to customer service they say it's my fault for not paying even more than the 25 dollars I paid for shipping. I can't believe how much of my time I have spent quietly watching TV just waiting to hear a knock or something. How long I've spent refreshing the tracking number to see if there are any updates but UPS does not care and I don't understand how they function as a business since my experience seems to be universal for every other person using UPS.

UPS is a disgrace. UPS have lost my package and trying to get any answers is impossible. They almost accuse the recipient of stealing the package. I have never in my life experienced such total lack of customer service. Please use FEDEX only.

Terrible website, poorly laid out, confusing, and all links take you in endless circles. Customer service offers limited options, hangs up on you, and its main goal is to keep you from getting to an agent.

So every time I order something from Amazon and it ships with UPS they will not deliver on time and then I would have to wait another 3 to 4 days to get the notification that I have to go to the warehouse to pick it up...doing their job for them. If you can avoid them I would. Go with USPS or FedEx if you can. UPS is the worst delivery company ever.

The last several orders I have placed that has been shipped UPS it’s never on time! The tracking is a joke because they don’t update anything regularly! I’m on my fourth day of “It’s out for delivery” then at 8pm they update it and says “in transit” again. At one time UPS was the best and fastest method of shipping, not so much anymore! In my opinion they are by far the worst for residential deliveries and feels to me they have made their focus on commercial deliveries and have made the small accounts not so important.

I sent glass candle holders (value $25) to my daughter, carefully boxed and bubble wrapped. The items arrived shattered, lots of glass shards in the bubble wrap. My daughter threw them away, then let me know about the damage. After trying for two days to unsuccessfully use UPS 'easy' online claim service I called. I spoke with a very condescending agent who told me a UPS representative would have to go to my daughter's home to inspect the items and see the packaging. I explained to the agent the items and packaging had been discarded due to safety issues. He basically told me tough luck, so I asked to speak to a supervisor and was kept on hold for 10 minutes. I still have no idea if I am going to receive a refund or not. Since I sent the package through the local UPS Store, the refund, if I get one, will be sent to them. I am supposed to check with the store as to the status of my refund.