United Parcel Service - UPS

I had a package delivered 3 times. Mr ** delivered it 2 out of the 3 times. Mr ** brought the package into my foyer, opened the package with me and took it back because the mirror was SHATTERED! Today (3rd delivery) he AGAIN, brought the package into the foyer and waited for me to open the package and check it. The package was in perfect condition and Mr ** was gracious enough to wait for me to get what I wanted and needed. This kind of Excellent Customer service does not happen every day. Thank you Mr **, you made my day!!!!

Larry is our regular delivery driver here in Leander TX, at Apple Springs Family Dentistry. We have wanted to write Larry a review for quite some time, and just recently asked him how we go about doing so. Let's just start off with Larry's genuine personality and the positivity that he brings to the office every time he does a pick up/delivery. Larry is always moving at full speed no matter what the weather is here in Texas. Dr. ** looks forward to seeing Larry throughout the day knowing he is normally our delivery driver, except some Wednesdays when he is off. :) UPS is not a company that we thought we would begin to care about so much at a dental office, until Larry became our delivery guy. Thanks so much Larry for all you do for our practice!

I trust UPS... I've used them many times in the past & have never had any problems. I like that I can track the delivery. I also like the fact that they have a local store to go to even on Saturdays to pick up or send out deliveries. You can also ask to have your deliveries sent to the store instead of left off at your door step... So no worry of someone stealing your packages. Easy in & out.

UPS used to be the gold standard for shipping, in my view. However, when there's a glitch, they seem to get caught up in their own internal processes instead of solving the problem as viewed by the customer. For example, I had a package that was being sent to be held for me at a regional UPS center because the shipper couldn't recognize my address. I also asked if it could be sent to a closer Walgreens for pickup rather than the UPS center. They said it could, and I said I'd let them know if I wanted to do that. A couple of days later, I saw via the tracking info that it was waiting for me at Walgreens. I never requested that, I simply asked if it was possible. If I hadn't proactively checked about it, it would have been returned after sitting there for a few days.

UPS is extremely efficient until my packages have to go through the North Houston facility. That's where my packages stall and sometimes get lost. I'm waiting on a package right now and as soon as I saw it had arrived at the North Houston facility, I knew it would not arrive as expected and I was right because it's delayed two days now. Over the holidays, I had a package lost. It's ineffective all year, not just the busy season.

After being given the runaround on their website with their useless AI "help" chat, I was finally given a number to call regarding a shipment I'm waiting to receive of important personal items I need urgently. Called, and was placed on hold immediately. Was then transferred three times to be told that a billing issue was unsolvable on their end and that I'll have to call again in a week to see if they've figured out how to fix their own problem, at which point my charge will increase. They've charged me $130 so far for the pleasure of being on hold for half an hour to be told they don't know how to fix their billing system. If you have any chance to use another company, PLEASE do so.

UPS sucks. Their deliveries are unreliable, and if a delivery doesn't come through, the only update you get either through a little sticker or online tracking with your tracking number, but the sticker gives COMPLETELY DIFFERENT information from the online tracking service. When you call their Customer Service, it's basically Russian Roulette because most of them don't know what they're doing AND can't do much to help you. Every once in a while you run into the competent person and get your delivery against all the odds, in the face of all the obstacles that this highly inefficient and antiquated system provides; every other instance, your delivery is a goner. Avoid.

I ordered a table off of Amazon. It was delivered yesterday and it doesn't seem damaged, but the delivery person threw the package in the bushes by the street like they were throwing it out of a moving vehicle. Usually they put it near the garage or mailbox, but this guy decided to throw/hide it.

Ordered a mountain bike, shipped from Washington State to Arizona. Supposed to arrive Thursday January 16th, tracking website said will be delivered by end of day on the morning of the 16th, so I stayed home all afternoon/evening waiting since it needs a signature for delivery. At some point they changed the status to "weather delay"....no notice, via email, text, phone call.

The worst package delivery service EVER!!! Cannot find my address, even though I had two packages delivered here yesterday. The weekend drivers are very challenged. I needed my package today but due to their incompetence IT CANNOT BE DELIVERED TILL MONDAY!!!