United Parcel Service - UPS

ATTENTION...UPS MANAGEMENT! HOPE SOMEONE PAYS ATTENTION TO ALL THE COMPLAINTS HERE! I just realized I couldn't post photo here but I'll describe a scenario from my compound this morning. This is also a follow up to my post/complaint yesterday. At 10 am, I saw 4 info notices by the gate of my compound. Being a "luxury" community, we have a very sophisticated intercom system with very visible and clear instructions on how to look up directory. Also, the wall says dial #0000 to get to the service office which opens at 9:00 am. What are the unfortunate odds of having all 4 addressee not available? Or worst case scenario, driver could easily just dialed the office for them to open the gate.

Ordered a package through Amazon that had a delivery date of June 15th 2018. Next morning received a delivery confirmation from UPS stating that my package would be delivered by 8 p.m. at the end of the day and that it had been out for delivery since 6 a.m. By 5 p.m. I received a notice from Amazon stating that UPS might be late with my package due to it being shipped to the wrong facility. When I called UPS to find out what was happening with my package I was informed that it would still be delivered to the UPS Store 1 mile away from me by 8 p.m. even though the store was closing at 7 p.m. By 9 p.m. I received another message which confirmed what I already knew, that that UPS did not deliver my package.

I overnighted an item to Florida, but it did not arrive on the next day as I had paid $69 for. I went back to the originating location to request a refund. I was told I would have to wait for corporate to call me before I could receive a refund. Yeah, I had a "hmmm, strange look on my face as well" and I made a comment of how easy it was for this station to take my money with no problem, but I have to wait for a phone call to retrieve my money back? Well I waited well over a month and no phone call.

Delivery does not ensure as promised that “UPS places packages in a safe and protected location.” From this point forward. I am electing to use a service that can get my packages to me. For example twice in 24 hours, the driver has left packages at my mailbox which is 1700 ft away (a quarter mile from my house). Poor training and poor quality assurance is reflected here. One sat out in rain all night and had to be returned. Delivery services cannot use mailboxes as drop points, yet they continue to.

I heard the driver pull up to the house. As I went out to meet the driver my husband was looking out at the truck from the upstairs. As I waited for him to come to the door I hear him start the vehicle so I went to the driveway. He never got out of the vehicle, started it and left. I ran after him screaming and he kept going. I checked the UPS tracking and it said he attempted to deliver the package. He did NOT attempt to deliver the package. I called UPS and spoke with someone in customer service. She stated that she would have the package delivered to my house tonight and I was to wait for a call from someone to rectify the situation.

Horrible story! The driver never show up at my place but record he did try to deliver, package incorrectly sorted and sent to a joy-ride in the country after I ask them to hold it at their center for pick-up, and once they found the package after a day, they still try to deliver when I specifically asked them to hold it at their center for pick-up! In total, a week of delay, and had to call them 5 time, on top of all the email exchange. These guys are so incompetent that they are BY FAR THE WORST CARRIER I KNOW!

They were supposed to be delivered on the 12 - yesterday. Here it is the 13th and they still have no idea when they're going to deliver my package. It's a RETURN!!! I'M TRY TO RETURN TO GET MY MONEY BACK!!! WHAT IS TAKING SO LONG?!! It's sitting over in Ontario, CA, but it has to be delivered to Rancho Cucamonga, CA to a company called Monoprice!!! Let's get it together, guys!!! Don't be like FedEx who are criminals!!!

Ordered several items from one company. They shipped separately, 3 items with UPS and 1 item 2 days later with FedEx. I received the 1 item from FedEx 4 days ago. My package from UPS has said "Out for delivery" for 4 days now. Customer service is a joke. I've called 3 times, none of their reps speak clear English, and all say my package is still at my local office but will be delivered by end of business. Each day I call. Still no package. Won't allow me to open an investigation because it continues to say out for delivery. Will be contacting local office to be reimbursed tomorrow.

I just find it odd that their regular ground shipping gets delivered on time, but when people pay for Next Day Air they split hairs on what exactly "next day" means. A mail order pharmacy had to ship my mother's medication via Next Day Air, NJ to NY and the medication was supposed to be delivered on a Saturday yet tracking showed it was just loaded onto the truck to sit there in the heat until Monday.

A package came up on my phone as delivered to front door. I look and no package. I call customer service and am told to contact sender and asked if I looked hard enough. I get the supervisor and the same story! I tell her that I have video surveillance and no... it was mis-delivered and why am I going through sender when it is clearly a delivery issue. They refused to try to locate package until I contact sender. Apparently, the honest person that received it did UPS's job for them and also wrote on package Not Larch!! I live on Kilnwood Place and there is Kilnwood lane, Kilnwood CT and Kingwood and the driver delivers to Larch? It is up to the person that received it to fix their mistake?!?! I work for USPS and if we misdeliver we always go above and beyond to locate it. We NEVER ask the customer to go through a ridiculous process to contact sender! VERY frustrating and unbelievable!

I was home waiting on my package all day. I live on a dead end street. Around 6 something I see the truck go by my house so I go out on my porch see the truck come back up the street and drive right by my house. He didn't stop. I went back in the house to check my tracking number and it said that he tried to make an attempt. I then call customer service and they were no help. Told me it would come on Monday after I seen it was on the truck today. Plus first attempt made... They need to fire the driver since he doesn't want to do his job... I will not be ordering anything else online if they used UPS.

I'm truly sadden and disgusted with the way our government allows companies like this to exist. I'm a veteran of these United States with server PTSD issues. On 5/27/18 I ordered a new debit card from Direct Express and paid the 2 day business shipping so that I could receive my card before the 1st of the month to pay my bills. It was supposed to have arrived by 5/30/18. I called UPS early that morning on 5/30/18 to check on the delivery, the lady stated that I would receive by the end of the day. The latest I've seen UPS in my neighborhood is around 1530 hours. So I called UPS around 1545 hours and was told that my package was sent somewhere and presumed lost in Cuba New Mexico instead of Albuquerque New Mexico. So I had to call direct express to order another card and if anyone has ever dealt with Direct Express knows it takes of act of God to get a hold of them.

I am a UPS Business Account holder and generated a shipment through the online portal for Saturday Delivery. On my shipment receipt it clearly states Saturday delivery by 12PM. The package did not arrive on Saturday, but Monday, when I called customer service was told that since the billing invoice was not yet entered in their system to call a week later, so here I am calling a week later and the customer service representative, who you can hardly understand her English is trying to tell me that this was a Monday delivery and not Saturday, I offered to email her my shipment receipt but she declined, puts me on hold for 18 minutes and gets back in the line to tell me that it was Monday delivery.

I tracked a package that was to be delivered today. It supposedly was delivered @ 10:55 am. I was sitting in my Dining Room... Front of my house, blinds open, No UPS truck. Then I was on my roof, laying shingles, no UPS truck!!! Can't talk to anyone, can't call anyone. They want you to tell the shipper you didn't receive the $360.00 package they say they delivered!!! What???

A package was sent via UPS' Next Day service on 5/25/2018 from Washington DC to Northern Virginia (a 30 minute drive). After missing 4 delivery dates and communicating several times with UPS, I have been assured, yet again, that the package will be delivered the following day (5/31/2018 in this case). I'm not holding my breath. I am extremely disappointed in UPS and will never use their services again.

Info Notice # **. Without my permission my delivery was changed to Pickup. I called the customer service to change it back to delivery, they did it but UPS cannot deliver on the next day. I have to wait for 2 more days. What is going on? I have paid extra for shipping to receive the package on certain date and due to UPS mistake I have to pick up the package by driving 22 miles.This is not at all acceptable and UPS should return my shipping charges.

First off, my item in question was an extremely expensive industrial machine, worth over $5000, that is now completely totaled, and unsellable. Every single surface was damaged beyond compare, and the machine itself it warped, as if it were dropped numerous times. They not only denied to pay the insured amount, but I am also out of the money it cost to ship it in the first place. As a company who uses UPS frequently for sending products, I am appalled by the lack of responsibility in this matter, as this is not the first time corporate has denied a claim for this same reason with other shippers.

I live with my mom in this apt complex. Am a nice person if you let be. She has a button on her phone to let you know something is not downstairs on the door for her. I don’t have one on my phone. So a few days I stay downstairs to see if I had anything from UPS. When you ask them something the guys have a bad —— Attitude and am tired of it. If you don’t want to deal with people then Quit your job and let someone who wants a good job. I work for the Public for years until I retired. If you are mad about home or just having a bad day I understand. But that’s your job to ask questions and make sure the Package is Delivered to the right place.

On Tuesday May 22nd I placed an online order and the store I placed the order with used UPS as the delivery service. I was told that someone had to be home to sign for the package so I made arrangements to be home. I tracked the package all day Wednesday May 23rd and the app told me that it was in transit and would arrive by the end of that day.

They only deliver packages during business days with no real time tracking system. After one delivery attempt that failed, I called them about time that I can expect to receive the package on the next day, they said anytime between 4:30pm-6pm. On the next day morning, again I called them to confirm the time and again it was from 4:30-6. Then I left my work early (took 2 hours time off), to be home at 4. Again I saw a second delivery attempt failed post on my door. When I called them, they said, "The shipman changed his regular routine so he was at your place at 12pm!! And we can’t do anything for you now!!" Tomorrow he will come again and this time they didn’t give me any time period! It seems based on their policy, to get your package delivered to your home, you should take one full day off from work and waiting for shipman entire day.

I had the worst experience yet at the store here in Greenville, TN. This young man was extremely rude. He informed me I'd never get help there again and kicked me out of the store because I called him on that smug ** look he had on his face. Mind you I never yelled it because I said **. I didn't even get irate. He continuously talked over me. Had attitude the entire time. I admit I had the wrong tracking number but I asked him if there was another way I could look up the package. He kept saying, "Well I don't know how you set it up or how it was done." Mind you I'd already informed him...well tried to (but remember he kept Interrupting me) of how this was done. I said I came in the store on Sat and scheduled a pick up and to have it delivered to the store here In Greeneville.

A perfectly legal compounding pharmacy sent me a package via UPS and my insurance company requires the signature of an adult upon receipt. The package was to be delivered 5/15 and was not. It was re-scheduled for 5/22 but again, it was not delivered. I tracked the package throughout the day via web. The message on the web was that it would be delivered by the end of the day, so I waited and waited. At 6:30, the message changed, it no longer said when the package would be delivered. I have spent two entire days waiting in my house to receive my medicine, to no avail. UPS has a chat system... But you get a computer with standard answers. They indicate that you can contact them by email but that is false, there are a series of menus, which are complicated to navigate and do not appear to lead anywhere.

A package is scheduled for delivery at my house today, I got an email saying a signature is required. I work during the day so I will not be there to sign. I wanted the UPS driver to drop it off at my local post office. They stop there every day anyway. They told me that wasn't possible that I needed to contact the sender and have them intercept my package and change delivery address... What good is the change delivery address if you can't actually use the damn thing! Then the lady tells me a signature ISN'T required and it's up to the driver... Are you kidding me??? So I wasted over an hour on the phone for this **! I never use this crap of a company and now I will be certain to make sure when I buy something they send is USPS or FedEx. At least you can talk to them.

UPS sucks, I ordered a package and was waiting eagerly to use for business over the weekend. Package was supposed to arrive on Friday. The delivery guy Returned it. Said "returned to sender" for no reason. So, for the whole weekend I couldn't do my business assignments! Costed me!

If I could give UPS a negative rating, I would. My experience with this company has been absolutely atrocious. In fact, they are so terrible and bad at what they do that their own employees literally don’t even know what’s going on, at all. Completely useless and completely clueless. One person will tell you one thing, then someone else will tell you another, then they’ll do something entirely different. I’m appalled that a service this terrible can still be around and be so popular, but they absolutely lost a customer for life, and I’d like to spare anyone reading this from going through the same thing I did. My advice to you is to wait the extra week or 2 and just go through standard shipping, I imagine the stress UPS has put me through has knocked a few weeks off my life anyways. WORST SERVICE IN THE WORLD. DO NOT USE!!!

UPS is awesome! They deliver rain or shine and come right to our door. We live sort of out in the suburbs and back on a private road, so if we aren't home they leave the package on the doorstep. They just ring the bell and it let's us know they left a delivery if we are home but not in the living room. The delivery crew is very friendly, even telling us to expect someone different for various reasons.

They always seem to take a longer time than most. And most not very friendly employees. I don't use them unless I have no other choice. Whenever I order online I hate to see it when it's UPS delivering my package. Rather use FedEx!

Never had a problem or conflict with UPS. Their service is A+, their employees are courteous and willing to assist in any way they can with any type of delivery. This is a great company with a great service.

UPS is reasonably priced and delivers on time. I have never had a problem with sending packages or receiving them. They are quite visible on my street every day. I feel comfortable dealing with them.

We use UPS at my work and at home. They are reliable and friendly. They are on time. The website could use a facelift but great customer service. They could also use a few more drop off locations.