United Parcel Service - UPS Reviews

I am writing to share my sincere gratitude for the exceptional service provided by one of your drivers, Steven **, in Blountville, TN. My package (Tracking #**) had been delayed, and I needed the contents urgently. Steven went completely out of his way to ensure the package reached me as quickly as possible once it was in his hands. His professionalism and willingness to help turned a stressful situation into a great experience. I hope he can be recognized for his hard work and dedication to customer service. Thank you, Jennifer **.

Shout out to the UPS driver who delivered a package in Marine, MN on Friday! I was waiting on an overnight UPS delivery containing a federal apostille and FBI background check needed for a correction with the Spanish consulate on a very tight timeline. I had to leave early for a performance gig and couldn’t receive the package myself, but my parents were there to pick it up.

I live in the Ravensworth Farm community and we had a package delivered today by Shomari. As always, he is sooo kind and very professional. Our family are grateful for having you and James delivering our neighborhood. James, where are you!?! We miss seeing you! Thank you Shomari and James!!!

Yesterday my UPS pick up was beyond excellent. Your driver helped me tremendously to assemble the packaging of the Keurig nonworking coffee maker return. He was so kind, so helpful and I appreciated it so much! He has delivered to me previously and is always professional and gives the best service. You have a great employee!!!

This is a review for the UPS store located at the Shops of San Marcos in Delray Beach. The manager, Rachel was very accommodating me with an issue caused by Amazon, packed up a large item for a very minimal fee. I could not be happier with the service I have received at this store. Highly recommended for you shipping and printing needs.

In consistent delivery, time was changed 4 times starting with original delivery date. Causing missed work and horrible customer service representative. Do not recommend using this delivery service. Unreliable. Even tracked driver on delivery map was block from my house then turned around and went to otherwise of town. Waste of time and gas running back and forth.

UPS delivery and customer service SUCKS!! They won’t deliver to my apt because if “safety reasons” and my lame ** apt mgmt won’t accept tenant packages because they suck too. There is zero notification that you received a package. Then it is left at a YOS store that won’t tell you if they even have the package, before you drive all the way to go get it. Btw the safety reason given was that someone might steal the truck. Well lock the truck, Jethro. Lame excuse.

UPS drivers are the worst, they don't ring the building's intercom, and if you request them to do that, they will disappear your package, and the customer service sucks, they will inform you what you already know, don't use this carrier. The service is a nightmare.

Never received my package. I opened a case for my package They sent me a photo of my package in front of the wrong house. I explained that it was delivered to the wrong house and they told me well that’s our proof of delivery. Then closed my case. This has happened more than once in my neighborhood, just previously I was lucky enough that my neighbor two streets over brought my package to my house. This time, no luck.

I understand that lost packages can happen, but what I experienced with UPS was beyond frustrating. My package contained custom-made clothing and gifts sent from Nigeria for my brother’s wedding. I have video evidence showing the package being scanned and physically loaded onto a UPS truck… and then it somehow vanished into thin air with no further scans or accountability. Throughout the process, I received conflicting information and spent months trying to get answers. UPS continued stating there was no evidence the package entered the network beyond drop-off, despite the fact that I literally have proof of it being loaded onto their truck.