United Parcel Service - UPS

I was awarded a 65 inch TV from my employeer and when the package was delivered the TV screen was broke and the box was damaged. I filed a claim but UPS says they don't feel they are liable for the damages and denied the claim. First they said someone was gonna call to come inspect the TV but instead a driver just shows up to pick up the package not re boxed so he had to come back the next day and to my surprise this is the results Denied claim. UPS drivers fly up and down the road and slam on breaks causing damages but when you file claims that don't want to take responsibility. Very disrespectful and unprofessional company.

Google defaulted to an old address. To change the delivery, I need to talk to UPS. Literally 10 minutes into my phone call with Google, they shipped it and wouldn't acknowledge my tracking number as real. Now that the rest of the system says it's real, it still won't let me talk to an actual human unless I have a tracking number - which it now rejects?! Just let me talk to a human when I ask! Or I don't see how you're not complicit in a $600 loss.

They have repeatedly delivered to a retail location rather than delivering to my home. They have lost packages and on the occasions when I have paid to have a package delivery location changed, they accept the payment but do not change the delivery location. Customer service is horrible. They try to blame the customer for poor delivery service.

Once again, I have a delivery that per their tracking has been in town for multiple days now but suddenly "severe weather or natural disaster" is preventing them from delivering it on time. A timeline they set. The actual delivery updates also have changed to no longer show what it said about location days ago, meaning they were either falsifying the information to begin with or they're trying to cover their tracks because they've made a mistake. They're also impossible to contact for more inform. You end up in a phone tree that no matter what selection you pick results in you never speaking to a person and the call just getting dropped. I truly loathe when I'm required to work with them because a company I'm ordering from utilizes their lack of service.

Horrible experience! I shipped a 401 k rollover check through UPS. I realized they lost my check 10 days later. Tried following up for another couple of weeks. They told me the check was lost and I needed to file a claim. Meanwhile I had to cancel the check and ask my old 401 k provider to issue a new one. UPS made me run in circles between the store and their customer service to resolve the claim I filed. I visited the store at least 4 times. And called and emailed their customer service a couple of times each.

I have had lost packages with UPS and it has taken over 6 months and still have no resolution. I have called and called and called and still have nothing! They want their money to ship and they don't want to help in any way to get my lost money back to me. I have spent at least 50 hours on the phone with their useless customer service department and am very very frustrated.

This is not a one off. Several different times, I have had to put in claims, each time, they have NOT delivered the package, when the tracking info says "Your package has been delivered." A previous time, when they say the package was delivered and it wasn't, I installed camera all around our house. Now this time same thing, the tracking info says "Delivered" but it was not. Another claim was put in, this time I said I have proof from the video. This package says "Delivered" and says "Florence, NJ", but we don't even live near there. No response yet, it's been a week. This is definitely theft and had been going on for quite some time. With everything computerized, UPS knows who is the culprit, why not do anything, union? No more selecting UPS delivery for us, for anything we buy.

I'm awaiting a delivery of a new phone - scheduled to be delivered during my workday on a Friday - I work a block away, no big - website gives you the option to 'leave with a neighbor' within walking distance. I chose that option, think I'm all set and go on about my life. They attempt to deliver to my home, of course I'm not there - leave the 'We missed you' note. Talked to customer service because I asked to have it delivered elsewhere, apparently it take 1-2 days for any changes to process in their system (on a 2 day ship?!) - Well it was rescheduled to Monday, then to Saturday.

Drivers never wait for me to walk from my kitchen to the front door 5-10 seconds to sign for packages. When I call UPS, they don't care and charge a 5.99 fee to pick up the item at a UPS store. Never use them for any item you need to sign for. I spent over 3 hours on the phone with customer service because trying to change the delivery but kept getting an error on their website. The representatives were polite, but they had no policies to resolve my issue. They just told me I would have to wait until the error was fixed, and either wait until X business days for another delivery attempt.

I have twice shipped glassware through UPS, and both times items have been received broken. Even asked outlet store if item was packed well enough and they said yes. These items were not replaceable. FedeX or USPS here I come!