United Parcel Service - UPS

IF YOU MUST USE UPS, EMPLOY DROP OFF AT A FACILITY, DO NOT USE MY UPS, OR PROVIDE ACCOUNT INFO. I signed up for ConsumerAffairs just for the pleasure of writing this review. As seems to be the case with many large companies, there is no common sense. More than that, they employ cash grabs as a means to increase revenue.

I've used USPS and FedEx on many many occasions!! I get my packages within 1-3 days, even on Saturdays. I'm talking about packages that travel from California to New York. I didn't pay attention to who was carrying the recent package that I ordered. (MISTAKE) Once I saw my delivery date was set for a week later, I immediately knew who had my package. (UPS) The only time UPS will deliver a package earlier than expected is when the package is being shipped to a business. My package met the out for delivery time today because it's already in New York but my delivery date is tomorrow. So, I won't get it until then even though it's here. I mean, didn't I wait long enough already?? NEVER AGAIN!!!

I was told my package was to be delivered on 8/9/20. Was informed that UPS had delayed it at one of their terminals, I was fine with that. They guaranteed it on 8/10/20 because it was held up by them. Checked my tracking number, showed it was put on the truck at 5:45 am for delivery on the 10th. Even show out for del. Never showed up. Called them, asked about it. They said not until Monday. Now I was pissed. I was told there was nothing they can do about it and that they don't guarantee delivers. How could it be shown out for del and they say it wasn't. Next time I use postal service. At least they deliver on Sundays.

My pharmacy arranged for UPS to deliver my chemo. I did not receive an email or text to track the package so I went to the front gate to see if they tagged my gate. No tag. a little later I received a call saying they were unable to reach me. Yeah, right. No one tried to deliver. I go back downstairs again and they did not tag. There is no evidence they even attempted. I am here all day. I never left my apartment. I go downstairs to check periodically. Nothing. I almost never have a good experience with UPS. I have asked Acredo to please never send me my chemo meds via UPS ever again.

I requested my investment company to send me a check via Next Day Air due to emergency situation/crisis. It was supposed to arrive here on Wednesday, it never came. An investigation is going on now and it will take up to 7 business days to come up with a result. I had to put a stop on that check and requested a new one which will take me another couple of days to receive it. They cannot use bad weather for an excuse because I live here in San Diego CA. The only acceptable alibi is their staff are highly incompetent and do not care much about customers. They charge high but their service is very low.

Looks like most reviews of UPS are from individuals. I wanted to let people know UPS is no better for their corporate customers. They sent my company a six-figure invoice for one week's worth of shipping (should have been about 20K). They do this by scanning multiple boxes together to make it look like you shipped larger, heavier boxes, or by charging business-to-business shipments at residential rates. I hope other customers examine their bills as closely as we do.

The worst service I have ever experienced with UPS!!! I received a text message that my package was delivered and come to find out that it was either NOT delivered or was left on my doorstep and stolen. I have someone sitting in my house ALL day waiting for this delivery and never got a knock at the door from the driver! I got absolutely no help from customer service and was told to contact Amazon regarding this! I will NEVER order anything from anyone ever again who uses UPS!!!

My experience with UPS has been far from great. I have four claims in the system one dating back to July 27, 2018. I’ve been on the phone everyday with a representative to receive information about my claim. I’ve had lost items and damaged goods and the experience has not been amazing to even consider using the services again. One of my claims were denied because they stated I didn’t pack it correctly and it was bubbled wrapped, packed with newspaper and clothing. Boxes were labeled fragile as well. Some boxes came completely ripped up with my items in clear places bags that I never used. Whatever happened to common courtesy if the box ripped open to tape the box up again.

I sent my legal documents overnight via UPS, paid $97 to overnight the documents. They were not received overnight. 3 business days later I got notification that the document was signed for. Unfortunately that person, "Galliger" did not work for the company that was supposed to be the recipient. I requested a refund twice because I paid for overnight and it did not get there overnight. I spent more money to re-ship documents via FedEx. Eventually the person who signed for the UPS documents got it to the intended recipient, but that was several business days later.

I ordered a part for my car two weeks ago and it took almost a week and a half to get from California to Louisiana. Fast forward to this week I ordered another part that was being sent from Canada and it only took 3 days with FedEx. Lesson learned and I will never have anything shipped with UPS again...it's sad when regular "snail mail" is faster than them.

Driver dropped shipping label off (for an item I was returning) on the front door without ringing the door bell; my package was ready to go. When I contacted the main UPS office to schedule a pick up and explained to them that I was homebound following foot surgery, they were unsympathetic and accepted no blame. I scheduled another pickup (at an additional cost) and after reading the reviews on this page, have set the package on the front porch. Fingers crossed they can get it right this time.

I used UPS Freight to ship two antique family dressers (about 130 and 170 years old, respectively) from upstate New York to Oregon. Both dressers were received damaged. For the first dresser, the wood fronts of two drawers were split. For the second dresser, a corner footing was broken off. I filed a claim for the damage and received a letter about two months later stating that the claim would be processed with 100 days. After nearly a year and several unreturned phone calls to the claims person, I still have not received any compensation for the damaged items. UPS Freight is unreliable and does not stand behind their product.

We paid $10 for a package pick up at our home. Per the usual, the driver walked up, rang the doorbell, and immediately walked away, did not wait for anyone to answer the door. I called corporate for a refund on 8/3 and they gave me a case # and promised me a call back on 8/4. Never heard from them again.

I was supposed to receive a package on Friday and it was postponed to Monday. When I called customer service they initially told me that was because of a flat tire on the trailer. I then asked them to deliver it to a different address as I work 7 days a week and they said they will charge me 5 dollars for that. I agreed but then they refused saying they couldn’t do it and I would have to pick up it up from the customer service point after agreeing and refusing once again to deliver it to a UPS store near me. I spoke to a manager named Mario, who was very very rude to me by saying things like “didn’t you hear it the first time” and “how would I know if we would have a flat tire”. Overall my experience have been very very bad and this was after nearly 2 hour of total talk time on the phone this morning itself. I would have given it zero stars but there wasn’t an option for that.

I waited in the house whole day for my order then received a message that they showed up and couldn't find me home and did not hear any knock on the door. Now they are taking my order to a market for me to pick up tomorrow which doesn't sound reliable at all.

My delivery was not made today even though you said it's out on the truck to be delivered. I've waited all day for this and made plans around this being delivered today as promised. This is NOT the first time this has happened. Very frustrating. So far all I've gotten from UPS is typical "lip service" as usual. Tracking Status. Out for Delivery Today. Scheduled Delivery. "My apologies I do not show that this package reflects out for delivery. Delivery has been updated to 8/6/18." ~ Rachel. That's probably because someone in YOUR COMPANY CHANGED THE DELIVERY DATE!!! This has happened before and it's a real crappy way to do business!! FEDEX is looking better All the time!!!!

I scheduled my package to be picked up on Aug 3, 2018 from 7:30am to 12:00pm here in Legend Circle, Vallejo, CA 94591. I indicated on the UPS app that it will be on the front door so that’s where I placed it the day before pickup. Went home Aug 3, package was still there, checked my pickup status on their site and it said something like "item pickup unsuccessful, reschedule pickup". The package was big and you will see on the front door even if you just drive by the street! They did not even specify why it was unsuccessful! I checked online and there were a lot who had the same instance. What kind of irresponsible and lazy pickup/delivery employees does UPS hire? Based on the reviews, this has been going on for years! And even here in the US! Next time this happens, I’m going to gather evidence and then sue UPS!

UPS service is terrible, employees are incompetent. I was expecting delivery of a package and waited at home for it, UPS stating it would be delivered between 8 am and 7 pm, but might be later. I received an email in the afternoon stating that a delivery was attempted but the recipient was not available. This is not true, I was home all day. I called customer service to complain and was told that the package would definitely be delivered later that day. It didn't happen. It was rescheduled for delivery the next day. The next day I received the same delivery attempted email and made the same complaint to customer service with the same response from them. This happened four days in a row.

Heard a bang on the front door this afternoon, so I go to the front door and found a very damaged package and saw a man on the sidewalk, in UPS uniform, yelling something at me, I couldn't understand him. He goes to his truck which was parked a couple houses down. The box was demolished, so he obviously threw it from the sidewalk to the door which was at least 15 feet from the sidewalk. I called UPS to complain and gave them the tracking number. They promised to call back within the hour. They never did. Judging by the other reviews, this is pretty par for the course concerning UPS. They are a horrible company and I would never recommend them to ship anything.

UPS service is beyond horrible!!! They need to invest in customer service, upgrade their systems (which is probably outdated) and be a little realistic. On Thursday July 26 & Friday July 27 UPS came to drop a package at my home and obviously it was during regular 9-5 working hours therefore no one was at home. The package had a brokerage charge of $ 38.00 and for theft reasons I preferred not to leave money at my front door and requested my package to be dropped at my in-laws who live 10 mins away on Monday July 30 by leaving a note on my front door. UPS delivery guy/lady replied, "sorry out of route and ticked final try".

UPS made an attempt to deliver my package. I was unaware it would need a signature however that would not be a problem if the delivery could be made before 2 or after 6. I understand the drivers have routes but in my experience with other delivery companies if you call and leave a delivery instruction giving delivery hour options my experience is that the driver will take that into consideration. When I called UPS I was told they would not offer that option and that my only option was to wait until it was attempted as normal operations and then have it sent to a delivery drop location. The point of delivery is to not have to go pick it up otherwise I wouldn’t have had it shipped.

I had a package coming on a day I had work so I paid them to deliver on a later date so it can be received safely. Package never came. You would think there would be priority to customers that pay twice for a delivery to come. Now I gotta wait till Monday and stay home all day for package to come... If it even comes. Disappointed.

No one at UPS could tell me what an approx 1 ounce letter sent overnight might cost before we shipped. The letter was being shipped to me by a company using my shipper number. The SURPRISE was the bill of $50.18. Are they kidding me? A one page letter... $50.18??? After speaking to customer service, I was transferred to the rudest, most incompetent manager at UPS. He rather search (inaccurately) the rates of other shippers (all significantly less than UPS) than admit this is highway robbery.

I ordered diabetic testing supplies from Amazon and they shipped using UPS SurePost. Though Amazon and the label have my correct address, tracking shows Surepost delivered to the wrong address in the wrong city (the cities sound nothing alike and have totally different zip codes)! Though Amazon refunded my purchase price, the refund will not show up in my bank account for 3 to 5 business days, but I can't afford to reorder these supplies until it does. So, I can't manage a life threatening condition because SurePost is too careless to train employees to read addresses and notice where they're delivering things (or they hire thieves - I hope this one enjoyed the lancets). I'd review the lowlife who signed for the items, but SurePost didn't give the actual address they delivered to, just the city. Moral: Don't trust SurePost with anything above minor importance.

Despite several requests, the UPS driver insists on speeding down our 'dead end' road. I emailed a complaint and now he's 'paying us back' by not delivering to our home. We paid for next day delivery from Spring. The first day it was stated online that delivery was not made because we were not home (and we were home ALL day). The next day (today) the supervisor guaranteed to us the package was back on the truck and would be delivered. Yet the driver reported online that the address was missing from the package so he could not deliver it. Then we were told that the package was not on the truck.

Worst customer service in the business! Delivered 3 days late! Never updated their website. Will only give you approximate time of delivery. I had to take 2 days off from work and cancel a doctor’s appointment because they are unreliable and incompetent.

My UPS tracking number said that my package was delivered at 7PM last night. Of course it was never delivered. Luckily I have cameras on my property so I played back the camera footage and I see the UPS truck pull up across the street that is on the side of my home. The UPS driver never get out of the truck. The driver sits there for about 4 minutes and then drives off. I assume he scanned my package but could not find my home and updated his system to show “delivered.” But again, the driver never gets out the truck to even try to look around to search for the right address.

UPS was not able to deliver my order for 3 days, there were not one UPS truck in our area and when I checked my tracking status and finally spoke to a rep, he could not even give an answer why the delay was for. Their delivery/truck staff are the worse, they are always late and have bad attitude.

I am IRATE at this moment with UPS!!! I was tracking my package all day since Saturday morning 7-21-2018. My app said it was on transit. ON TIME! Well I been waiting all FREAKING DAY for this package. I finally call the operator and she says "Sorry it was a delay. Not until Monday!" WTF??? Nobody could not call me! Email me! Or TEXT ME!!! Is this the kind of service UPS GIVES? This will be my last time with me using them. SCREW THEM!

I bought jewelry with a 1-2 days rush delivery order. It will not come until the July 23, 2018. It got shipped on the 18th and I need it at the 20th. So far UPS is doing a good job... for irritating me. 8 out of 10 deliveries I got from them are either late or a bit damaged. Don't expect your package to be on time when they are making a delivery. They are too slow. USPS is even more reliable than this. Remember UPS is not worth it. I even got an experience where it is raining and I came back home and found my package at the gate and not at the shade part (where there is a roof), and my package is soaking wet. Overall if can give a negative star I would.