United Parcel Service - UPS Reviews

I have had an account with UPS for 35 years and have never had such bad experience as I did yesterday. I was trying to ship a package and the site said there was something wrong with the information on the form. I was shipping to a SAVED ADDRESS that I had shipped to many times. I spent over 1.5 hours trying to contact UPS and/or solve the issue. I finally was transferred to a line and had to leave me # for a call back. That was yesterday at 10 AM.... I'm still waiting for the call back. I did solve the problem by shipping FEDEX for the same 'discounted" price that UPS charged. I'll NEVER USE UPS!!!! WORST CUSTOMER SERVICE EVER!!!

They suck. Stayed home waiting all day for my package and when I called was told to wait to end of day. Lady ensured that I was getting my important package today. No help. Horrible service. Extremely not punctual at all!!!! I hate UPS with a passion.

Very bad customer service, always lose parcel and no help to locate. I was on hold for 3 hrs to speak to someone then once I got someone in few words representative said your package is lost. I mean UPS (your company) lost it and they don’t provide any help.

They do price adjustments on just about every package we ship even after we have added extra weight and dimensions to it to try to offset what they will charge us. They have lost several packages of ours. They even lose one of multiple in a shipment. Overnight shipping is a joke. It is seldom ever delivered on time. Now they have hit us with an adjustment that was dated 6 months ago saying their system was not accurate at the time?

UPS literally goes to the business across the street from me but says they can't find my address 🙄. My road is less than a mile long with 4 mailboxes on the whole road. And you can't find me???? But FedEx shows up on time every time? And the drivers want raises? For what!?!? And then when I call to pick it up myself, they won't let me. I'll stick with FedEx. This is the 3rd time in a week!!!!

UPS drivers repeatedly mark “delivery attempted” without visiting my address. Customer service is unhelpful and indifferent, offering no solutions or accountability. This ongoing failure needs urgent investigation and real action to fix.

Delivery driver chose to take package that he delivered on a Friday when I was out eating lunch. Paint I needed to finish a job. Ruined my entire weekend. It was mid day. No rain in sight. Why wouldn’t he leave the package at my door!?!?

My package has been sitting in Kentucky for over a week. After waiting on the phone for hrs I got someone saying it’s customs' fault even though it’s been scanned through custom 4 times already and said a team would contact me which was 5 days ago so at this point they’re just refusing to deliver it. Tried to put in a claim after they said, "Whoops we lost it" then changed their minds and said they didn’t when I tried to make a claim of course. Weeks in and there’s nothing I can do. Just a terrible company all around from delivery to customer service. Totally useless. The company I ordered from said, "Sorry for not using USPS like usual" and that this is an ongoing problem with UPS not shipping as well as telling people their package is lost then saying it’s not with no change in tracking. It’s pathetic. How did they get so big. 🤷‍♂️ It boggles the mind.

HORRIBLE SERVICE AND DELIVERY! Late deliveries, damaged deliveries, rude employees, speeding drivers - Companies need to let us know so we can order elsewhere! This company no longer cares about the people they are servicing! BYE!!!!

** product with damaged on the top strip box. Was thrown so hard then bent the top bolt. Three bolts on top of this strut definitely was mistreated. Do not use UPS, there's nothing worse than someone in mistreated at work and doesn't like his job and throws the box around. Doesn't care what's inside. Not one of the shocks has to be cut and modified because of his laziness and doesn't care about other people.

I wish that I can give them a NEGATIVE number. This is the worst service on planet earth. The drivers LIE about making delivery attempts when in reality THEY DO NOT BOTHER TO GET OUT OF THE TRUCK and deliver your package. I have been trying to get my package for over a week only to find out that they have NO CLUE where my package is and can not give me a delivery date on the item. 😡😡😡😡

You pay for next day and they “require signature” and then don’t deliver your package on time. Not to mention it was a Friday and now my updated status is Monday at 7pm. They are crooks and run a poor business. Absolutely ridiculous.

They state they attempted delivery but I was home! This item had expedited shipping because it was for this weekend. I don't even think they attempted. I am furious. They have ruined a very important day! Will avoid using them like the plague.

I am now approaching day 5 trying to receive a two-day paid shipment from UPS. Customer service is no help. Tracking service doesn't even update, and It's like they're not even trying. Lesson learned. Maybe the USPS should be the paid service because they can actually deliver your packages and give reliable updates.

I had to use UPS, because it was the only the seller gave me. It was a international package. I watched with anticipation, the tracking number. When it finally got to the US, which was only a day after shipping, I waited for the forms for clearance I had to fill out. They never arrived. After a week, I phoned the international division, and they sent them to me right away. It took only 1 day for package to clear and I had my arrival time. After 2 weeks, my package still didn't arrive, even with the expedited shipping.

Absolute worst delivery company. They are never on time, never follow instructions, are virtually impossible to contact, their app is a buggy mess, the map doesn't work. Do not use UPS. There are alternatives which are much better.

Unfortunately, I've been fairly frustrated with my experiences this year with UPS. Some areas of concern include: Late pickups, incredibly dense and poorly responsive phone system, and carelessness with fragile packages. What's prompting the review today: UPS has a lot of undisclosed/after the fact surcharges (in the category of "adjustments"). They only show up after packages have already been shipped, and don't seem to match the stated rates provided with my account online. One of these "adjustment" bills showed up in my email for $51, and I looked at it. Then the bill for the actual shipment came through, which I paid, and when I went to look at other invoices, but the "adjustment" invoice was no longer there. I assumed that it had been included in the full bill.

Tried to ship a package to France. They contacted me multiple times saying they could not complete the delivery and needed more information. First, they needed the recipient's phone (I provided it). Then, his email (I provided it). Then, they claimed that they could not get a hold of the recipient, even though he had been contacting them daily and emailing them daily (I know this was true because he cc'd me). UPS marked the package as undeliverable and this sweet old man never received his package. Terrible and incompetent company. Will NEVER use again.

Beware of the UPS store in Live Oak Florida. The gentleman (Manager) that runs it is always trying to get you to purchase things that you don't need and given you false information. He tried telling my wife she had to purchase a certain envelope. I told her to leave. She went to Lake City ups and they used the envelope she had. And this is not the only situation, I have heard from multiple people in Live Oak that he is not honest person.

For the past week the UPS driver has thrown my packages on my porch quite literally thrown them. Also I have a cat outside and he doesn’t seem to care where she’s lying before he just throws the package right on the porch.

The title company needs me to send my original title overnight to process the sale of my boat. UPS lost it. I would have been better off using a pigeon to deliver it, rather than rely on these clowns. Do not use!

I had a package delivered yesterday 9/10/25 to South Shore Road, Speculator NY that was not by my normal UPS delivery driver and I am outraged at this other person's lack of professionalism. This Other guy in which I do not know the name of left my package outside on a metal box in my yard next to my boat with a brick on top of it so that it would not be blown away! Seriously! He never even bothered to walk to my front doorstep! This is unspeakable behavior for a delivery driver to do. It is the delivery drivers' job and responsibility to ensure that each package is delivered properly and without damage. This guy simply does not care. I don't want him to ever delivery any of my packages on South Shore Road in Speculator NY again.

I ordered some online, when checked the tracking online to see why my items had not arrived; it showed that items were damaged and that I had rejected delivery. The interesting thing was that the items never made it to my residence. So how can I decline something I never received. UPS has proven to be unreliable and untrustworthy. I will never use their services ever again!

Of the 4 packages I paid to have delivered over the last 4 weeks all 4 were “lost” or “damaged and destroyed”. Twice the seller sent packages out and both times they disappeared at same hub in Goodyear Arizona. The next package from a different seller was “damaged and destroyed” and the 4th arrived smashed and the product had to be thrown away. Pretty pretty pretty bad.

I do not have many packages delivered by UPS, however, their delivery drivers clearly cannot read or are horribly distracted. Every time I am to receive a package, it is delivered to the wrong address. Not even on the same street. It is horrible to file a claim with UPS and when you need the order right away you cannot change delivery options. I am so disgusted with UPS service, they are not the delivery service they used to be.

Every time I need to send a package, it is exact on time. No complaints on anything yet. I never had to call or email them. They are unlike FedEx and which should be named FedUp. Staff are so nice in the town. The only thing is price is a little high.

Absolutely incompetent people at UPS. I sent a package to a customer of mine. It arrived damaged with lost items that fell out of the package. I had insurance on the package. I filed a claims and it was approved. They claim they mailed me the check. I never received the Claim check. For over a month now I have been dealing with the Claims department and only getting a run around with them. This department is not within the USA. Over one month ago I asked to have a stop payment on the original check. Been told they sent the info to accounting but never hear back from them. I have made numerous phone calls to supervisors and managers and nothing happens.

Absolutely awful to have my package in Front of me and told you can pay now but you won't get it till tomorrow. Worst service out of all postal and shipping services. Not only that but telling me it's a service fee is ridiculous. Greatly disappointed in whoever runs UPS now.

They made my delivery right! I called Customer Service, Hercules (?) helped me! He sent notes and got in contact with the Ground team and the driver brought my package! THANK YOU SO MUCH! It meant so much to me as It was my new phone and I have been without one for 4 days which isn't easy. I appreciate them listening to my concerns and making things right. I just had to write a review for Customer Service & the Delivery Driver! It made such a difference!

One of the worst experiences of my life. My package was delayed after sitting at my home for hours. Being told to wait for hours for a phone call I NEVER got. Only to be told to wait a day more after I paid for express shipping. Connected me to an international line where neither I or the customer support member could understand each other. 0 communication and the worst experience I've ever had with a shipping company.

Took off all day from work to wait for my package of CDs from CD Baby, told it would be here via UPS anytime from 1-5... at 5:15, I'm told it is rescheduled for the next day WHICH I CAN NOT TAKE OFF FROM WORK FOR. I cannot leave this product out in the hot Texas sun, in a neighborhood where packages routinely are stolen. So I tell them to hold it at a UPS store, which they then charge me an additional fee for. This is their negligence I am paying extra for. I will never work with CD Baby OR UPS again. That was a huge order. Sure glad both parties are happy with this review, which they have earned.

I was supposed to get my package on Friday, but UPS didn’t bother to leave it at my door. Then I had to wait two more days until Monday, like I have endless time and money to keep going after one simple order. When I showed up on Monday, the tracking said my package had arrived at the pickup point — but of course, it wasn’t there. They told me it was a “system error” and that it would actually come on Tuesday. This is beyond ridiculous. I wasted my time, my money, and my nerves just trying to get one small package. Something that should have taken 2 days turned into 10 days of waiting. UPS, this is your job — deliver packages. And you failed completely.

Why is UPS still in business. FedEx almost never has delivery issues, and even USPS is generally reliable. UPS is absolutely horrible. EVERY, and I mean EVERY, one of my deliveries is always delayed, late or whatever their problem du jour is. I try not to do business with these guys but sometimes the shipper gets one by you. I am just shocked that UPS can continue to operate. The weatherman is more reliable than these incompetents. And when you try to resolve through their "virtual assistant", it is one big loop. Of course, no human wants to discuss how horrible their service is with you, so good luck getting to a live person that actually works in the country you are doing commerce in. It is clear that they do not care about you or your issues, or getting a package you paid for to you in the specified time frame. The WORST company EVER. And I'm not just crying over one package. EVERY package. My lord....

UPS customer service representative told me someone did a change address on my account and it was not me. They told me the address and the name of the person they delivered my package to. I was suppose to sign for this package that was for my company. This was inventory for me and they truly gave my package to someone else. I called. No one was helpful at all. Yes I did the claim process but still this was a huge inconvenience on UPS part and they don’t even care. How can someone just change your address on file and steal because that’s what happened?

UPS was supposed to deliver an OVERNIGHT package which I paid a premium for. They didn't, they aren't delivering it until 6 days later. I was lied to by their customer "support" team over and over again; they made promises to me that they did not keep. The refused to make good on THEIR error. I WILL NEVER DO BUSINESS WITH UPS AGAIN AND I ADVISE EVERYONE TO STAY AS FAR AWAY FROM THIS INCOMPETENT COMPANY AS POSSIBLE. P.S. They are refusing to return my package.

Once again - yes, again - the UPS driver left my large package 600 feet from my house, by my mailbox along the road, in the rain! WHY don't you train your delivery personnel properly, or do you just don't care? Your service is totally irresponsible.

Deserves 0 stars. Ordered next day shipping on a Thursday. Package sat in a warehouse in the state next door for 24 hours. Then suddenly its on the other side of the country. Then its in my city, but I have to wait 48 hours for it to be delivered because they don't deliver on weekends. I can't just go pick it up which would be so much easier for everyone. Didn't get Package until Monday, when I ordered next day shipping on a Thursday. Worst delivery experience ever.

I ordered a package on Amazon 5 days ago that said it would be delivered the next day.... For some stupid reason, they decided to use UPS.... I don't know why 99% of the time it is shipped with USPS or Amazon and everything arrives on time. But every time UPS is involved, it is a horrible long wait... First come the delays, then more delays, and more delays... Now it is Friday and I am almost 100% positive I will not receive this package until 7:00 or 8 days after the order.... Why is UPS even around still.... This is horrible. I really needed that package for work last Tuesday.... Oh well. UPS sucks.

I missed a delivery today, but I believe that it wasn't my fault. I supposed to receive a new cell phone and a signature is required to receive the package. The delivery guy ring the doorbell camera one time, but I didn't hear it go off and believe it was due to a technical issue. The delivery guy didn't even knock on the door and he left too quick. He was there for one minute and he then left. Now I have to wait another day to receive my package. I feel like the delivery guys should wait at least 3-5 minutes at the door for customers to retrieve their package. If customers don't answer their doors, then send a quick text message/call to inform the customer that they are at their front door. That's just my opinion. Please do better!

I ordered a CAP 150 lb dumbbell set from Amazon. It was shipped via UPS in four boxes. Three boxes were delivered to my address (from the Carlisle, PA distribution center), and I received four emails, stating that all four boxes had been delivered on 9/4/2025. When I looked at the emails, the photo of the door where the fourth box had been delivered was not my house. After digging into the tracking information, and asking to see where the box was on the map, I had the address where it was delivered - 23 miles from my house! I contacted UPS this morning, 9/5/2025, in an attempt to have my fourth box retrieved and delivered. I was basically told that there was nothing they could do about it, and I could go pound sand - even though they had, and I was willing to provide, the address where the box was delivered. They said I needed to contact Amazon.

I had an overnight delivery that took 8 days, I got tickets to a football game, booked a hotel to spend the night before and barely got the ticket in time for the game. Since when is 8 days over night??? The worst experience I’ve had with a delivery service!! Went through how many states to just come back to the same state it was even made! Makes no sense to drive out of state just to deliver something in the same state!!!

I paid extra money to ensure a package I have to sign for would be delivered on a specific date. I received an email confirming my delivery change request and then sat all day at home yesterday waiting, while it said on their website that it would arrive. It never did. Now it says it's out for delivery today. I have work and cannot just sit at home all day, multiple days in a row. If I am not there for this package, it says it will ship back to the sender and I cannot afford either time-wise or monetarily to re-order this item and do this whole song and dance again. If I pay extra for a delivery request and you take my money and confirm the request, you should stick to it. You're screwing with people's lives here, man.

While checking to see why my package was delayed, the agent I was speaking with informed me that while it did arrive to the facility closest to my home, it was now on a truck to a city 2.5 hours away. Then while speaking to the supervisor, she informed me that it was not on a truck to a different city that it was at my home facility. She then proceeded to tell me that it was not there. A bit later it was there but on a truck, then she told me she didn't know where it was. She then hung up on me.

I got called this morning because UPS messed up and their driver couldn’t read an apartment # so supervisor of 20 years calls me from Midway AR. She was completely rude, tried blaming the issue on us and was honestly THE WORST customer service supervisor I have ever talked to!! Didn’t wanna hear me out or help me out whatsoever! Hoping my package gets delivered today as it’s out for delivery. She wouldn’t even give me her name lol! 20 years she’s worked there god knows how!

Do not bet your health if something important needs to delivered. I have been buying my important deliveries in pairs for over so year now, at least when I can afford it. And I have them shipped by both USPS and UPS the same day. I even opt for the 2 day aire with UPS, and they have screwed my over every time! Because UPS is never on time! 2 day aire is more like 6 days, and count yourself lucky if they don’t lose your package. UPS is always late, they charge you more than USPS, loses your packages, and yet USPS always beats them.

Every time a package gets delivered by your company it is always either late, delayed or takes 3 days from sent out for delivery to arrive. Fix your guy's crap. I have never had issues with fedex, us postal or amazon. And your guys virtual assistant is trash. It can't even tell me why my package was delivered. I wish I could give no stars personally.

Every time I am scheduled to have a package delivered it's always delayed and I never receive my packages in a timely manner. I'm always inconvenienced with a late notification that I'll receive my package the next day after waiting around for it on the scheduled day and time slot provided.

If I could leave a 0 I would. Not only are the shipments late but the updates do not start until you have received multiple alerts that the package is on time. Then they change the delivery until the next day and you cannot pick up from the hub any more. If you really need a package DO NOT SHIP UPS.

First shipment was delayed for a week due to UPS losing the package. Ordered a new unit from the manufacturer and I paid additional money to have expedited delivery within 24 hours. That shipment has now been delayed as well. HORRIBLE company with poor communication and customer service. If it were my choice I would NEVER use their service.

It's 2025 and they still can't narrow down delivery windows. They gave me a window of "before 7pm" but I work 9-5. I tried calling and asking if they could change it to deliver Saturday when I'm there but they said no. They will try again Wednesday and Thursday and after Thursday they will send back to sender. This item is sold out until end of October.

Giant shoutout to Dakota at the Chehalis WA warehouse! My bed was not delivered on time and customer service was one of the worst experiences I’ve ever suffered. Luckily for UPS, the delivery staff who do all of the actual work, also provided the most quality customer care I could’ve asked for. After being disrespected and shut down by the condescending customer “service” rep, he put me on hold in the hopes that I would hang up and not answer the quality assurance survey I planned to FLAME him on. I had time. After 30 mins a supervisor picked up the call and asked why I was holding, I told him I was waiting to be pushed through to the survey. I then explained the situation and again asked if I could go get my own package from 10 mins down the road so I could sleep in a bed that night. He said that’s not possible.

Horrible company. Always late and their online tracking is horrible. They literally don't care about the customer. I have never had a positive experience with UPS. If I order something online and I see that they are using UPS, I promise I'm going to cancel my order.

Never again. Lost packages, extremely poor customer service. Unreliable deliveries. Costing everyone extra time and money. Poor GPS recording of photos of delivered packages. Why would anyone want to use UPS.

Relocating. HAZ packages. No help at all. They do not know how to find a resolution. Been trying to get help for at lease 4 days before shipping my 📦s back. Said they would contact me before shipment back, never did. Even corporate suck. They don't even want to help. Said they only take complaints about a store. Do not care about you feel. It's bad cause my packages made it to where I'm at looking at my tracking info, but yet customer service lie and said it did. Did not do their job of contacting me to ask questions of what was in those packages for haz. Never talk your refund either. Yeah I'm not giving away 400 for a job UPS didn't deliver on. It sad nowadays what people have to though.

I withdrew $50K from my retirement account. The money was needed urgently. The envelope was picked up in California on Thursday and was scanned in at UPS Louisville around 2 am on Friday. It has not been scanned since. UPS wants 7 to 10 days to "investigate". A replacement check takes 7 days to get reissued. I paid for overnight delivery. All they can offer me is an apology. In the meantime my family is left in a bind due to their incompetence. The S in their name must stand for SUX.

I was sent a medical equipment package, 3 day service on Aug. 29. UPS shows online they would be open Labor Day 2025. The tracking shows it went from California Aug 29th to Kentucky Aug 31. I live in Texas and the package won’t be delivered till September 4. That is 6 days not 3. When I called UPS, they told me they were closed for 3 days for Labor Day. Not true, the package moved all 3 days. Poor Customer Service and routing.

I had a package being delivered from Verizon. While UPS had possession of this package it was opened and the contents were taken. UPS then delivered an empty box to me. I do not recommend UPS to anyone as I feel they employ dishonest people. Also after I realized my merchandise was missing it was impossible to get in touch with a live person at UPS. Customer service is very bad.

Placed a Costco order which was supposed to be delivered by UPS to Effort, PA. I opened the tracking info and it advised it had been delivered to Easton, PA. Really?? UPS was not even in the ballpark on this one. If you call and inquire it says delivered to Effort. PA and signed by SOF. No picture of delivery, totally dropped the ball on this one. They have to do a better job than this - this is amateur hour.

On multiple Amazon purchases, UPS fails to delivery remotely on time. 6 hours and counting on original delivery times. This is a timely repair and required this part. Costing me money and time now. I hate to say it but probably worse than USPS at this point. Watched the little truck on my app do circles and back track etc. not efficient at all.

As a small business owner, I have repeatedly experienced significant issues, including lost shipments, failures to deliver packages by next-day air, and consistent problems with Saturday deliveries. The customer service experience has also been extremely frustrating, characterized by unhelpful and repetitive responses.​ And to add insult to injury, the process for obtaining refunds for these service failures has been exceedingly difficult. These ongoing issues have had a considerable negative impact on my business operations. I find this level of service to be unacceptabl​e and shameful.

1) They delivered a package to the wrong address, with photo to prove it. 2) I forward their photo of wrong address to claims. 3) Claim goes to review for nine days. 4) They close the claim with the message ‘Your investigation has been closed with proof of delivery’, and attach the original photo of package at wrong address. 5) Hours spent on phone lead to their ongoing insistence that the claim is closed, and will not reopen.

Can someone explain how a package is 6 miles from your home 5 days before the delivery date and then it turns back to where it came from, just to return again. To hold it for 3 days and change the delivery date to a day later again.

Worst delivery service of all time! Every single time Amazon uses UPS to deliver a package they are always past the delivery date, by a few days. It’s not Amazon, they ship out fast but once UPS has it they are slower than molasses, worse than snail mail. They suck! We get packages fast with all other shipping services, but not UPS. Amazon needs to completely stop using them.

If I could leave negative 10 stars, I would. I had an important document that needed to be delivered by Friday. I sent the item in a UPS envelope with a printed label. It should have arrived the next day and 2 days after the fact, they sent it to a UPS access point!!!! The address was clearly marked and the office it was sent to was open from 8:30-5:30. I called UPS 2x and on the 2nd call, got a case # and the UPS representative said she would make sure it went to the correct address. It went to the UPS access point again!!! I have to recreate the documents and drive them over on Labor Day weekend. What should have taken 1 day in transit took 3 and never got to the destination. I am furious!!!!

UPS is useless! I have to deliver three packages to my neighbor twice over the past two weeks because the delivery driver for some reason can not read. Houses are clearly labeled with addresses, as well as the packages!!!

I purchased a 2500 dollar car part from a seller in Miami and paid almost 400 dollars to have it shipped ground to Knoxville. I purchased the shipping insurance on the item in case it was damaged. The seller sent me videos of him wrapping and double boxing the item, and of him shipping it from the UPS store where they helped him finish sealing it up and labeled it heavy and fragile. The pkg arrived a day later than expected was delayed and when I got it it had been dropped and broken. I took pictures of the damage and me and the seller started the claims process.

I ordered a screensaver for my phone. UPS was in charge of the shipping. On August 22 it was in Urban Crest Ohio with a scheduled delivery date of Wednesday, August 27. It took five days for it to even be delivered but guess what it still hasn’t been delivered and it is now Friday. It still says it’s scheduled for delivery on August 27. There’s no one who can talk to me who can answer anything about this worst service I’ve ever seen if I ever ship another package it will never, never be with UPS. I’m about ready to file lawsuit.

Had a package of food that was shipped via UPS. The food shipment required refrigeration (distinctly labeled on the box) which UPS totally ignored. Moreover the Jacksonville NC processing facility is without doubt incompetent. They received the package around 3:13 am on 27 Aug and processed it FIVE hours later and then failed to deliver a cold packed package the same day. The package was delivered early evening on the 28th of August and the food was spoiled. Nothing like a day late and a dollar short. Gross incompetence and lack of caring. I also experienced issues with this facility’s logistics as a business owner in the past

Why you even have follow on live view many hours and say too many attempts for log in 24 hour. Of course I am going keep on refreshing the site. It is most stupidest thing. I don't order things online from any site that uses UPS because of this unless I have no choice. On other hand Amazon I can see the every step of the way like how many stops. They are so good that delivery person hands me a package by the time I walk to end of my driveway.

They say they will be at the delivered spot at a certain time and they never are. They said 3pm today and when I go to check for my package, it says the delivery driver is running behind and now it says before 7pm. They should say exactly where the driver is so I can go get my package as I don't want my package to get stolen if I'm not home because they can't get their times right. The customer has to suffer because of their negligence.

Ordered an iPhone from Comcast, received a tracking number and checked it, UPS package was to be delivered 8-27 between 3:15 and 5:15. Driver tried to deliver at 12:05, several hours early and left a tag that he would retry next day. I went to the website to find alternatives, all of which cost money for a situation for which I was not to blame. Some years ago I ordered an expensive camera body, when it arrived from UPS the box was caved in. I returned it and asked for a different shipper. I should have done the same here.

Shipped an urgent package from UK to US. UK pick was prompt and on time -tracking was clear until it arrived in the US. 1 call 30 minutes left me confused after the delivery date had come and gone. 2nd call of over 60 minutes included an agent who did not know where a parcel was and blindly transferred me to another switchboard without warning. Now it’s 7 days since it was shipped as urgent and on the phone again. If we could leave a no star review I would but found the service with UPS the worst experience for customer service and delivery.

I have an UPS package and got an email saying delivery address change requested. However, I didn't do anything. Then instead of delivering the package to my home, they left it at Michael's. This has happened twice to me. I seldom use UPS these days. Every time if something is shipped on UPS, it really sucks.

I have visited UPS Store #0464 in Florissant, MO many times. If I have a package to return to Amazon, I go to that location. At least twice, I was given a recent for return labels printed there. However, I was not given a copy of the shipping label/receipt which is proof to Amazon that I returned the package. Twice, I was not given a return recent on expensive items that had never been opened. When I checked the status of my return on Amazon.com, the packages had not been logged by UPS as dropped off to them.

I have bought a security camera and didn't work for my situation so I had to send back only to find out I had to pay myself so there I was 70 dollars in lost .. Then after send it back I never go my money return to my card And I keep checking the return track # and it keep saying it was on its way ... only to find out that UPS lost my package .. and after I filled out and missing report on it they gave me a 100 dollars.. supposedly that's all they cover if you don't put extra insurance on it so I'm in lost of 670 dollars ... It's a robbery on a customer. These should be illegal. I will never use their service again if I have I choice ... I am still waiting on someone to get back to me on it.. I can't accept these situation. Does anyone know if there's something I can do about it?

Well, just received a delivery from the medical supply company. The gracious UPS driver lovingly dropped the boxes in front of my garage. 3 boxes weighing 34 pounds (liquid), 1 box 14 pounds (plastic flushing syringes, etc). I am 64 year old, 5'1" on a good day, petite gal. I thought I was going to have a heart attack getting them into the house. It is a shame that so many people cannot put in effort or pride in their jobs anymore. Started working the day after I turned 15 and worked for the next 50 years. However, these ** we have now are pathetic. Really hurts UPS's reputation even more than it is now.

UPS in Phoenix sent tracking information scheduled my delivery, which required a signature, between 1:00 pm and 4:00 pm on the 25th of August. So I scheduled my daily schedule around this window. UPS showed up before 11:00 am while I was running my errands. So now they’re going to reschedule for August the 26th… same hours… which means I will be at an appointment! Try to reschedule per their notice? NO!!! There is no option to do so. Can’t call them. No number. UPS is a company I have NEVER liked doing business with, and this fiasco is just one more reason why!

First let me say that when a seller sends the consumer a tracking number and gives the consumer a est. date for the delivery which they get from UPS when they enter the shipment, that is what the consumer expects. The tracking website/app is very poor and does not give up to date tracking information. My shipment was scanned into Salt lake City and no other Scans on my shipment for four days. Then the next scan was done in my State where it has sat there for 3 days as of now. Contact customer service and no help at all, all they told me is what I already could see for myself that there has been little to no movement on my shipment. The site never updated for a new delivery date and or time.

The UPS office in Vieques, PR (00765) offers extremely substandard service. For years, I go to the office and no one is there. I drive from my home to their office and the office is closed!. How many trips, using my gasoline and my valuable time to send a package. UPS should be ashamed.

Driver left after I told him I was getting my robe and key to open the door to sign for my package. He walked away as I stood on the porch barefoot, asking if I could have my packages, please please, tossed them in the back and left. A supervisor said he would bring it back, which did not happened. I waited all day. I leave for Canada in the morning so packages may go back to shipper. Wish I could request they resend with FEDEX or USPS....ridiculous. I should've run after him, jumped in his truck and demanded my package...he was right there. Customer service non-existent! He wasted my entire day when he could've walked back to my porch and gave me my packages within 5 seconds. Just shameful!!! ** hope that pinpoints the driver, Chicago IL 60652.

Could not understand the customer service agent. Be nice to speak to an American instead of some cheap outsourced personnel. The agent was very hard to understand and made it difficult to resolve an issue. Will be using other services when possible.

On a two day delivery it it took a week. A lot of mistakes with this company. I think they need better training and better service. For the price they charge it should of have excellent service. I give it one star. Have a nice day.

If I could only leave a zero-star rating, I would. The Local UPS branch in Grand Rapids, Michigan employees are rude and very unprofessional. I have been told for 5 days that they were going to pick up my customer's package and it still has not been done. My phone calls have been ignored, disconnected and today Kylie yelled at the top of her lungs, "Why am I calling when it isn't my package?" that she was "so sick of me" and hung up the phone. I am the shipper and not the receiver. My company has been a customer for 18 years with this company and have never been treated so poorly as I did today. The epitome of bad customer service.

Don't even bother opting to pay extra for an overnight delivery. Multiple times now I've placed orders in time for them to be sent out that day and paid 25 dollars and excess to have them overnight shipped everything, they make it within an hour of my location and then somehow end up delayed due to weather. Have had this happen multiple times on days where packages should have been delivered on Friday but then I don't receive them until Monday or sometimes even later. Free shipping would have had it to me by a Monday. Happens every season of the year. At this point it's well over 200 dollars wasted. Customer service is non practically non existent. Honestly at this point feeling like the whole thing is just a scam.

Delivery scheduled Wednesday between 10 and noon. I left at 12:45, missed delivery. Thursday scheduled between 10 and noon, I left at 1pm, missed delivery. Final delivery scheduled Friday between 10 and noon. It’s now 2:35 pm, still waiting. Customer service said there are 32 stops before my house and that it should be there by 4:30pm. If I’m not home the shipment goes back to Washington state, I’m in New Hampshire. What a failed system for a company which has been around for 75 years. They Can’t call the drivers, fail. They Don’t track with GPS. Customer service was nice but Can’t provide compensation to customers. Customers deserve more than this, better than this. UPS knows this but won’t fix it. People have jobs and obligations other than waiting four+ hours extra beyond scheduled time of delivery.

Love the fact they allow Amazon reruns and it’s quick and user friendly. Since I was already there, I mailed a package. The pricing! It would’ve been half at USPS. Then I thought I would get some copies done quickly. Wow, 15 copies and it was $36. I’ll just leave UPS for my Amazon returns moving forward.

UPS is without a doubt the most incompetent, unreliable, and pathetic excuse for a delivery service on the planet. They can’t even do the ONE JOB they’re paid to do: deliver a package to the correct address. Instead, they dumped multiple packages of mine at the wrong location like it was nothing. Absolutely careless, lazy, and unacceptable. Their tracking system is a complete joke, their drivers clearly don’t care, and customer service is nothing but a circle of useless excuses and scripted apologies. No one helps, no one takes accountability, and your package? Consider it gone.

If I could get away of putting no stars I would. This company sucks. Customer service sucks and don't speak English. My package is 60 miles away and no way to get it because of their mistake. Very frustrated and very furious with this company. I waited on hold each time 30 minutes with no results. UPS SUCKS!

I tried for 2 days to ask for the driver to arrive earlier, they keep saying the shipper said no changes, however the shipper said no such order was made. I had to miss out on hours at work for a very important package.

I’m highly upset with UPS. I paid for Express Air Delivery a week ago and still haven’t received my order. Customer service keep telling me, "Oh it will be delivered today," and that day come and go every time. I don’t recommend UPS to anybody that’s waiting on important stuff.

UPS needs to stop LYING! Telling people a package is delayed due to weather is an outright lie! Tell the truth a package was stolen by employees! or a truck turned over! People pay good money to have things shipped from overseas and now the package is delayed indefinitely due to WEATHER!? LIARS! I have checked the weather! It's fine! from location to destination. Stop lying! SO now you can deliver my package at anytime? Liars and most likely the package was stolen by UPS employees!

Received call from the UPS location supervisor - he added clarification to why my package experienced so many issues (including being sent back to the original sender by mistake). A pleasant and civil conversation was had.

Tracking info said package was delivered at front door but there was no package there. After several moments of searching a Neufeld brought it over. I guess big red numbers above the front porch weren't really recognized. Do better UPS!!!

I have had two horrible experiences with UPS and I’m cute in the midst of one. I shipped a package from Michigan to Virginia that was to arrive in 3 days. The package was 5 miles from my house (I have a tracking device in the package) and sat in the UPS warehouse for 5 days with no movement. I called at least 6 times trying to get them to call the center where that package was to complete the delivery and no one would help. Now the package went to West Virginia and to Lexington, Kentucky and is sitting in a warehouse there. Again NO ONE can answer my questions about why and the fact that my tracker can tell them where it is is going unheard!!!! DON’T USE UPS!!!!

So I ordered a package. Paid a decent amount to get it to me on a timely acceptable manner. It somehow gets redirected because of error and they tell me that it was error but took no further actions to fix it sooner rather than later and don't have any real solution or time frame when I shall receive my products and in what condition.

I have never experienced such chaos and cruelty from a delivery service. I had a life-saving, temperature-controlled medication scheduled for delivery on the 15th. Because of a delayed flight, I called UPS to reschedule and gave them a new delivery address. The representative assured me everything was updated and that my package would arrive on Monday. On Monday, I tracked it—status said “out for delivery.” I waited the whole day, only to see the status suddenly change to “receiver requested return to sender.” That was a blatant lie. I never asked for it to be returned. This medication was urgent.

Paid 139.00 to shipped a package overnight ro my daughter Washington, DC. They lost my package. Customer service was rude and hung up in my face, it was daughter Apple laptop charger. Told me it never made off the plane, somewhere in VA. Pissed.

I had bought a watch for my fiance that was a decent amount of money as a wedding gift. It was expensive so we had to sign for it, which was understandable. The tracking gave a time it would be delivered and each time I would make sure I would be home a little before that time or awake. I work night shift in the ICU as a nurse. The first delivery came 2 hours early. The second and third delivery arrived 1 hour early. All three I missed. I had to call the watch seller to have them request to redeliver the next day.

My packages keep getting delivered to the wrong address despite the address label being correct. When I contacted UPS about this problem, they gave me absolutely no help. And to have my package delivered to a UPS location for pick-up costs more than the shipping itself.

Today is 8/19/2025, UPS stole an expensive package from me worth over $90 from ulta because a task force and contractors thinks it's funny to do this with some of our packages. They lied and said it was supposed to come yesterday on the 18th when it was supposed to be delivered on the 14th. I am not even allowed to file a claim. They do this by not scanning the package in and claim it as lost.

Why would anyone stay all day in the house expecting a package that is supposed to arrive between Y and Z am/pm, see a Delivery truck stop in front of your house, I'm there waiting for the guy, all of a sudden... He turns on the truck, and drives off without even getting out of his truck at all???

They left my package on the next door neighbor's porch. I had to risk my life to get my package because I've called the cops on my next door neighbor for threatening me. They shouldn't hire children to do a man's job.

I ordered a package from a company out of LA on 8/8/25 and UPS quickly got the package and then it moved to another city close by (I assume) in California within about 30 minutes just to then not move until the following Monday/Tuesday when it arrives in IL. After this it waits another like two days to move then arrives in a city in WI then to a city very close to where I live in WI. I assume at this point it will actually arrive about a day early but it doesn’t arrive nor does it arrive the day it was scheduled to even though it’s in a city barely 10 minutes north of me.

Basically every time a package ships through UPS it takes twice as long as originally estimated and the ETA on the tracking site just gets updated daily to tell me the package is out for delivery, even when it's still multiple states away. Stuff happens and shipments get delayed, but no other service is as bad as UPS when it comes to providing clearly false information. It seems deliberate, because if the package is 3 states away it is most certainly not "Out for Delivery," nor could it possibly have been "Out for Delivery" yesterday. Either they lie to customers or they are completely incompetent at tracking TRACKING NUMBERS. Either say, go USPS.

The absolute worst!!! Changed my delivery time and delivery date twice (13th 15th) and, still no package. Saw that the ups truck was on the next street over from mine. By then my delivery time had already changed from 2-4 to 7 so I'm thinking next stop has to be my house... Nope!!! Delivery time changes to 9 and the truck heads to the other side of town. I get an email stating my delivery time will be updated at 11pm that night. Call UPS this morning to see why their daft driver went out his way to NOT deliver my package of course they have no answer. Here we are today waiting to see if they're going to BS me again since now my delivery date is supposedly Monday.

And the five years I've lived in my current home, I experienced extreme lack of reliability from UPS drivers. Frequently my packages are left at other people's homes. Frequently packages are left 420 ft downhill along a main road instead of bringing them to my house. Frequently when a package is out for delivery, at the end of the day the driver will claim that a delivery was attempted when it most certainly was not. Frequently a package will be out for delivery for several days in a row before the driver shows up. I truly wish there were a way to avoid UPS.

Not a very friendly place! No good morning, how can I help you..? Nothing. This is third time sending an Amazon return and it feels like they are doing me a favor. Borderline rude! They need some customer service training!

Once again I had a package that per UPS was attempted to be delivered but the business was closed. Here's the catch. The address is for my house in a residential subdivision and there are no businesses anywhere near here. I'm assuming the package was either lost, damaged or the driver was in a hurry to kick off the weekend. This has happened before and it is unacceptable. There were two people here all day and I know for a fact that no delivery attempt was made here. UPS always shows up on my security system and they were not here today. I would recommend using another service.

The driver puts my packages at the community mailboxes. My delivery instructions are to deliver to my front door. There is no reason other than laziness not to bring it to my store. Instead, they are left out in the open where anyone can take them. I shouldn’t have to get in my car and drive down the street to get my deliveries. The pizza delivery doesn’t do that!

The employees at the UPS store in Nederland, TX are not competent. I ordered a package on Amazon and had it delivered here then I was sent separate notifications by Amazon and UPS that the package was ready for pickup. Today is 8/15/2025 about 3:00-3:30pm. When I arrived to pick it up the employee helping me said they didn't have it and didn't know where it was at. A male employee. As I was waiting for the guy to try to find it the other three female employees in the store were on a phone on social media or something like that gossiping about some guy that was a cheater. I was hearing everything. Me seeing that while the guy was helping me explains why my package was lost.

If you need something delivered requiring a signature, use literally anyone other than ups. 10 hour delivery window means you are basically held hostage at your home for a whole day. 0/10 would not recommend

I used to ONLY use UPS to ship everything. They were reliable and I appreciated that. The last 2 experiences have sent me to FedEx for my next shipping. Why? The first was that I sent a very personalized birthday letter to my son that I wanted him to receive the night before his birthday so he would open it in the morning of his birthday. It was a day late, and he didn't read it until the evening of his birthday. May not sound like a big deal to most, but it was very important to the content of my letter. AND UPS didn't refund the over $60, yes ..SIXTY, I spent for the timing of the letter saying "it was beyond their control", though there was NO weather where in Oakland where it was delayed "beyond their control".

I ordered a custom product for a company party that was shipped on Aug. 7. By Aug 9 the package was in Illinois (I am located in Madison, WI). By Aug 12 I was notified the package was on its way to Portland, Oregon. The package would now not get to me till well after the date of my company party. I called UPS and was informed that it was THEIR mistake and it was sorted incorrectly and sent in the wrong shipment. I was told there is nothing they can do. They could not intercept the product in Oregon and ship it to me. All I could do was continue to track my package and see if it would come in time. Absolutely ridiculous! I lost money on a custom product. It was very specific to my company's event that can not be reused and all I got was an "I'm sorry".

Spent a small fortune for a few docs inside a UPS mailer. Shipped Monday w a 3pm promise Tuesday. Some unexplained delay made it 3pm Wednesday. Damaged mailer and wrinkled documents. Last shipment via UPS, sorry.

Ram at UPS Store 7214 in Erie, CO is amazing! He went above and beyond to help me find a package I had dropped off by accident. He literally moved all the boxes to dig for mine. Thank you so much Ram!

We worked with our broker to place a RTS (return to sender) on a package in early January. For 6 months, we dealt with our broker and every branch of customer 'support' that we could and were told to be patient by our broker and every customer service person said that it was not something they could help us with. Finally, I reached out to UPS via social media and that one person did more in 4 weeks than the dozens of individuals at customer service did in 6 months. 7.5 months later, and our package was finally returned to us. What a nightmare. We don't usually use UPS but our customer had requested that we do. Won't make that mistake again.

They CANNOT deliver a package on time. I do my best to avoid them at all costs! I unfortunately used them for a package again recently for the first time in years and it's still absolutely AWFUL. I've been given three different delivery expected times so far, all of which have already passed and I still don't have my package! I can see it on the map now with a driver... who already went past my house and is driving further away. UPS IS THE ABSOLUTE BOTTOM OF THE BARREL. WORST CHOICE FOR PACKAGE DELIVERY.

Whoever delivered my chocolate order, which Amazon made the mistake of entrusting to UPS, left it on the hill by the road's mailboxes in sunlight. Despite the warning of PERISHABLE in various sizes on the box. Fortunately, I checked online and went to carry it home. By contrast, the actual Amazon driver delivered a heavy load to our house just a half-hour before this UPS person. Of course, that would require the UPS driver to get out of the car and walk. Only once has a UPS driver actually done that--a while ago. Each time it's disappointing. AI claims that from UPS drivers make "from $10.07 to $31.44 per hour, with top earners making around $26 per hour." Today's hour's salary was not earned.

Absolutely the worse delivery service a person can pay for. If you pay for 2 day or overnight service you should get that and or a refund. All you get is automated messages and excuses. No human to talk to. Only excuses. A person should have the right when buying something to choose the actual delivery method. I'd never choose UPS ever. Unions are worthless as are most of their hired union hands.

I ordered my package on august 2nd. It said it will come on august 6. It's august 11th now and guess what? It's still not here. The UPS store is 0.5 miles away and it said it will be here by 12 to 2 pm. It's 3 pm and it's still not here. The communication has been so shit. I'm so pissed at how bad ups has been.

Very slow, sat inactives at one of their warehouses for days. Package was supposed to be here a long time ago and it's still not delivered. Even if you put a rush and pay extra they don't guarantee it will be delivered by that time. Every delivery I've ever had is damaged or late or both.

I sent a letter to India on Aug 4 and paid $134 and was told it will reach on Aug 8. Finally it reached on Aug 11 after going all over the world. Called International rep and they are not helpful. I get and send letters by DHL for lower price and faster delivery. I will not use UPS.

I guess my time isn't important to UPS. "Sorry We Missed You" note on my door, yet my ring camera shows EVERY OTHER DELIVERY PERSON except UPS. Says my package is "out for delivery" at 8:44 am to be delivered by 12pm. (I live 13 minutes from the facility it come from). At 1pm, I get a new delivery window for 4pm. At 4:20, I now have by 7pm. Yeah, ok. Notified company I ordered from and let them know if they're going to rely on UPS to deliver my products, I'll order from another who doesn't.

Once again they have no sympathy when their "couriers" deliver packages to the wrong address. My package was stolen due to their incompetent and careless courier. Over 200$ worth of items stolen because of them not being able to read higher. UPS take their time reaching back out to you to fix the issues. I never agreed to UPS HANDLING MY DELIVERY. They would not even be able to deliver a peanut if you ask me. I never understood how you can lose 2 6ft+ boxes and can't recall where you delivered them to???

Unprofessional Service, delivered my package to the wrong place. Spoke to customer service, who said they would contact the driver, and get back to me in an hour. 10 minutes later got a call asking if I had heard from the driver. Replied in the negative, and was told they were going to contact the driver, and get back to me in 5 minutes. That was the last I heard from them. They apparently decided that the person that they incorrectly delivered my package to, deserved to keep it, and that I was not even owed an ounce of consideration. Now have to go through the hassle of filing a claim. Terrible company...

Ups sucks!!! No communication horrible gps, no map updates, no calls, horrible horrible communication with driver. Always talking with computer and not live agent. I will try my best to never use this awful company ever again. -5 stars.

I'm so tired of these drivers lying saying they tried to deliver packages and you know damn well you didn't. I've been home all day and No one knocked on the door. Then I did a authorization to release the package so you should have just left it at the door. SMH! Y'all make all that money but steal packages crazy!!!

Very poor tracking and very bad policy. I've been checking delivery updates since they took possession. I was hoping that as it gets closer they would be more precise. Generally I was supposed to get the order between 8:00 - 10:45 am. Three hours by the door is a long time. At around 10:10 I went to the washroom and when I came back it was 10:25 and there was a notice on my door for a failed delivery. My package is worth 1500$ and I took the day off to make sure I got my lithium batteries safely. When I called their service line the attendant told me to call back after 2 hour (shift change) to get assistance. I asked if my package was insured since it was a lot of money and they want to deliver it between 8:00-10:45am again. I work 6:30-3:30 Mon-Sat. I'm not taking another day off. It's too expensive.

UPS emailed me that my package was to be delivered 8/7/2025 and today they have no idea where it is and they are absolutely no help at all in helping me find it. They keep asking for a tracking number but have turned down every number that I have. I will not live long enough to use them again.

I ordered an item from a merchant and it was delivered to the wrong address. I had issues trying to file a claim and I wish that merchants give the consumer the option on which delivery service to use. I would never choose UPS.

My item was delivered to the wrong address which they sent me a picture of the delivery which looks nothing like my house and when I called customer service all I was told was sorry deal with the shipper, and yet they knew where it was actually delivered and would not tell those people the delivery should have been made in another part of the village so they get a big goose egg from me.

Macy's sent by Express, a shirt shipped July 29, 2025 that was to arrive July 31. I received a message saying it was delayed but was being processed in Elmbrook, WI Aug 31, "On the way." It is Aug 5 and no nothing! Speaking to customer service does nothing. Just fed up!!

Wow! Home Depot couldn't pick up an item they agreed to and told me they turned it over to UPS who would be calling me before they picked up. I got no calls and discovered an email saying there were 3 failed pickups. Called Home Depot who picked it up that day. Just got a UPS note on gate today with "attempt to pick up noted". Thinking it was for another package, I called. Got an agent who I could barely understand and she clearly didn't understand me. Realizing while on the phone it was the Home Depot package, I told her the story saying Home Depot picked up the package already so there was no package to pickup. Since she was not hearing/understanding what I said I asked for a manager. She said a local facility would call me back.

Absolutely horrible service, I live in an apartment building. They absolutely refuse to bring packages to the door . even though they have the equipment to carry the packages they are constantly left outside in unlocked areas. Lots of them are missing half of them are never delivered. Amazon even told me I am complaining too much about not receiving packages when it is because of these people and FedEx. Not my fault they leave them wherever they feel like it. Absolutely no service on the website that thing is useless try to call the phone number and you can wait for an hour horrible service.

Came to the store in Gig Harbor Washington on Fosdick Dr to purchase a mid size mail box for 6 months. I had to return to the store 4 times because they were either too busy to complete the process or none of the 6 workers were able to perform the process. It appears there is only 1 person who can handle the transaction of a mail box. I made the comment after my 4 visit to the store that it was not good customer service and I was told by the male agent that this store was the busiest UPS store on the West Coast and if I didn’t like it then go to another store. We drove down the street to their competitor and completed the mail box purchase in 30 minutes.

I have sent 2 boxes to Maryland and they were never delivered, UPS right now for me has been a joke. And I'm not happy with them now. When I talk to someone on the phone, they just lie 'cause they don't know what is going.

Not reliable, deliveries sent to wrong address. They don't take photos to prove it was delivered. Second time that they argued that my parcels were delivered at my house, stating it was put under the porch. I don't have a porch. I have a doorbell camera, and the day I was told it was delivered there's no one that came to my house. I don't trust UPS and the driver. Not recommended as a trustworthy delivery company. I asked for a proof of delivery, was denied. Their driver need to be able to read the name on the packages and the right address. It sad that I had to pay for something I didn't received. Was told to call where I purchased the items and Costco told me it was shipped and I should be dealing with UPS. UPS kept telling me to deal with Costco which it wasn't their problem.

Every single time a package goes through this specific facility for shipping there never fails to be a problem. Always some kind of excuse as to why they can't do their job. The customer package pick up office has been shut down. Probably due to excess number of people trying to get what's theirs after UPS failed to do their job. So how in the hell is anyone supposed get their belongings now besides waiting on them to "attempt delivery next business day" just to have another problem? They can't deliver and we can't pick it up. Good times!

AVOID, AVOID, AVOID. UPS is an absolute fraud of a company. I paid a hefty price for a 3-day international delivery only to be told it won’t be delivered until 8 days later, into the new week (after I have vacated said end location). A suitcase which has all my personal effects needed to survive my trip. Spoke to several agents including supervisor called Maria and the manager called Mynor with customer service and ALL were completely unprofessional and unhelpful.

Paid for next day shipping. Got told it was shipped then when called all of a sudden it was shipped and on its way. Never been more pissed than I am now. Don’t pay for extra shipping. UPS doesn’t care about you just your money. Worthless service.

The driver logged into the tracking that he had attempted a delivery and had been unable to deliver. However, I have been sitting right here the whole time. So that did not happen! This is a package of very expensive medication which needs to be refrigerated. I called the tracking. They said it would be redelivered within an hour to an hour and a half. I waited 2 hours. No package. Called again. Got the same runaround. We'll mark it urgent (this is the 2nd urgent). It will be delivered in an hour. Guess what? Still not here. DO NOT USE UPS for anything time sensitive, requiring refrigeration, and expensive!!!

This package had important financial documents. All labels had the correct address on them. Contacted customer service; agent spoke broken English and couldn't understand half of what he was telling me. Asked to be transferred to an agent in USA. I was told there was no one available and it would take a day to speak with a supervisor in the USA. Lucky I have good neighbors who walked the package over to my house later that night. This could have been a disaster if it got into the wrong hands. Sad to see a company like UPS go downhill and put profit before the customer.

Package was to be delivered Tuesday, waiting and kept looking out only to receive email saying undeliverable and will be sent to a pickup site. Kept calling customer service and was told they were escalating the issue and someone will contact me back. Called back on three different occasions that day and was told the same thing. Called again Wednesday the customer service representative said they would try to redeliver and I have yet to receive my package. Today is Thursday for 3 days now. I have yet to received my package.

clearly not my porch. Told to file claim which will probably be denied because "they have proof of delivery ". They should be required to add the street address, picture of porch and/or apartment number. Take responsibility for your mistakes UPS!

UPS tracking shows my packages in process since 7/23/25 at Plainfield HUB. No one there cares to help us with why they can't find it, why it's not being delivered, and that I'm out my packages and money. Guess it's not their problem 'cause I'm being sent in a round and round loop with NO answers or help! Unreliable, unhelpful, unfriendly. :( 1 ⭐️ Worst experience EVER! Thanks!

So trying to reach a customer service rep was a nightmare. I received an email saying my packages were requiring a signature which sender did not require. I went on website to do online signature since no one would be home. In doing that it automatically delays your packages a day. If this information was provided to me before, I would have made other arrangements. These are LIVE plants and delaying even one day could potentially kill them.

Very hard to work with them. I was waiting a whole day for a pickup and nobody arrived. I called in, they put down the phone on me, I want to give my package for a driver x2, they didn't want to take it. They told me that the truck is full. That means they giving very hard work for the driver. Never have it with fedex and other companies

They are worse and no empathy. I was expecting an important document, and they lost it. I called customer service and disputed the amount they gave. I called claims and they offer no help at all! Worse experience ever!

UPS is a hit & miss. I have sent several packages through them & the most recent one the package had a large corner dent to it & the item was broken in 2 places. My client was unhappy, I was unhappy. The insurance is a pain to work through & only covers $100. The item sold for $1500. I expect those items to be delivered in good order. Not a pile of pieces like a broken LEGO set.

I sat home from work all day waiting on my package to be delivered. Nothing came, I was told I wouldn’t have to sign by the company who I purchased from then on UPS website it said I had to have a signature and I couldn’t do a presign through my ups account. So I took off work to wait for my package and it never came.. This has caused me so much stress and anxiety.

About any time I have an order placed online and it's shipped via UPS Ground it comes 5 days after the original ETA, is normally sitting in warehouse 15 miles from my house. Gets sent around several other warehouses that are farther from my house, before ending up at my house. Package... when it shows up usually comes damaged, practically obliterated and re built with TAPE, like out of the scene in "The Office" when Michael Scott tears open a box that's not his.

I'm sick and tired of UPS. I buy and sell A LOT online. Every problem I have had is UPS. Once again it was on the truck for delivery at 4:30am this morning, but, nope, can't get it here on time. I have had twice they said my address was not accessible. My address is always completely accessible, FedEx, USPS never has any problems. I order parts for customers, then have to tell them, "Sorry, I am waiting on UPS." I will in the future make certain that my items are coming USPS or FedEx. I will pay a dollar or two more from now on to make sure it is not handled by UPS. UPS has a bad reputation anyway, so I will simply cut them out of anything to do with my business.

I love UPS. They follow the directions for delivering to my house. When I get a package and it’s placed on my porch, I know UPS delivered it. The other companies throw it on my front step, after reading the directions on my door for packages, putting it at risk in inclement weather or being stolen.

We are a 5 star business that opened in September 2024 and we were a brand new building with brand new everything. UPS delivered a package and damaged our front entryway glass door! I addressed the situation and they came out to look at it and promised they would fix it so here we are almost a year later and they have not kept their word! I’ve attempted to reach out to them several times with again the run-around! We have pictures and recordings of the responses from them that they would fix our door. I think they are not a great company and very dishonest!! We will be moving forward with this to replace our door!

UPS, the company as a while, needs to improve their quality control, especially at their distribution centers, and the updating of their package tracking features. I was expecting a package to be delivered 7/29/25 and after checking several times during the day the information hadn't been updated since yesterday morning. And when it finally was updated, I learned where it was. Somehow my package was put on the wrong truck and backtracked 3.5 hours. That just makes customers angry as well as makes UPS look like they don't care. Come on UPS y'all gotta do better!!!

Once again UPS has failed to deliver my package in a timely manner. I paid for second day air. On the supposed date for delivery I was told that delivery would be one day late. It is now the adjusted delivery date and I am told that UPS isn't sure when it will be delivered. It might be tomorrow or the next day. Now I am being told that second day air is not guaranteed. I figured that out on my own. What makes it worse is that part of the time the package is either in a truck or flying to a small airport. There apparently been no attempt to use a major airport. So I didn't get second day air service, I won't get three day service, and I will be lucky to get four day service. Thank you UPS.

Considering the worst company to deal with. Impossible to get through to someone who knows anything. They classify my house as a business and require a signature for all deliveries. Drivers are rude. They charge to reroute packages. I despise every interaction with them and have stopped getting purchases from companies that only use UPS

UPS is actually the worst. I even have mychoice, which sucks too. How the hell was I supposed to know ups was going to deliver at 11:15am to the apt when I was home all day and I got a delivery notice saying they'll come back tomorrow? Am I supposed to wait all day outside in the heat? Then shortly after I went downstairs not even 5 minutes after and the truck was gone. Then I changed the delivery to the ups access point and my package has next day air saver. It’s still not delivered and I have been waiting for a god damn week for a package that IS NEXT DAY AIR SAVER. Be so serious ups, you guys hire incompetent people and are the most incompetent out all of the mailing services provided.

This company needs to fold. I have time sensitive materials for a project that UPS stated was delivered. I never received the package and the delivery notice says "Ethan me". I assume this is the driver which is crap. So either he stole my package or is too lazy to actually state the delivery location. When I called customer support, which took way too many hoops to get to, told me it was delivered to a address that doesn't exist. At this point I assume the driver has stolen my goods. UPS customer support could not care less. Gave me the run around and told me it was my job to find since it was delivered already. Garage company, garbage employees, garbage customer support. The only thing "brown" is good for is clearing out my colon.

I paid $50 to have my retirement plan expressed my retirement check through UPS. UPS list my retirement check then they ask me to call the sender to file a claim and told me they were sorry. I expressed to the representative that the sender stated they do not file claims and it was UPS's responsibility but I still received the run around . This is insane. What is express service for. You can not get paid and not do the job you were paid to do.

They don't have anyone working their customer service lines even though the recorded time frames are told to you when you call, they end the call. Their website doesn't work. It can't seem to verify my email address even though the pass code is sent to that same email address I'm trying to have verified just so I can change delivery address. Absolutely ridiculous. And I used to work UPS and we had an office where we had customer service representatives to help. But I guess UPS didn't see any value. And would rather send you to a broken website that doesn't help with any issues.

I have sign on my door asking UPS to knock when delivering packages. My reg guy is great about doing this, but the others, not at all, some just fling package on step, whereas reg guy leaves on doorsill. I have chronic pain, and is difficult to get down the steps. Add to that, my once nice neighborhood is dicey, so imagine trying to get pain meds refilled, if stolen.

I was expecting a package on Thursday, and was not home when the driver left a “Sorry we missed you slip” and stated the package was left at a local Staples with a notice number of **. We went to the Staples store right before closing. They had not received the package. Today (Friday) another attempt to deliver didn’t happen but I received a text that the package was delivered to the local UPS store (Staples) and was delivered at 12:37.

Why do UPS drivers in my area seem to have a problem delivering shipments to the correct address on the same dang street? This has happened to me multiple times with my shipments from my shipments being delivered to the vacant house across the street from me or my neighbor's house right next door to my own house. Hello...GPS??? All the houses on my street are clearly marked with house numbers if their GPS isn't working. WTF???

I'm highly displeased with UPS and their services. I ordered a PERISHABLE package with FOOD that will melt, and FIRST of all, they delivered it a whole DAY late and didn't tell me it was coming the next day until the delivery window closed. SECOND I have been watching the delivery truck pass my house and my neighborhood FIVE separate times to deliver to other houses MILES away from mine, and yes I am aware other people may have been promised packages before me, but this a whole day late and I get more pissed off the farther and farther the driver drive away from me. AGAIN MY PACKAGE IS PERISHABLE!!!!

My package again was delivered to my neighbor's house. Evidently UPS drivers do not check house numbers on packages or houses. My house number is plainly displayed on the front of my house. UPS picture showed my neighbor's porch or else I would not of found my package. Very poor service.

UPS delivers to my complex every day. Yet somehow, every other delivery from them is delayed due to driver being late or lost. They claim I’m not available for delivery or that my address is invalid (again, they make deliveries here almost every day). I contacted customer support, each time they assure me it’s fixed and will be delivered… delayed again. Call to confirm my address, offer clarification, to call me if lost, etc. Assured me again that there is no problem, packages ($1300 worth of merchandise) will be delivered tomorrow. Nothing. Then I receive a call from UPS asking if I lived in Florida…Not even close, I live in Colorado. How can it be this hard? FIGURE IT OUT!

I am so tired of chasing my deliveries down and then being 2-3 days late when I pay for 2 day express overnight. Now, they delivered a package 13 miles away and they said they didn't have it. It's legal time sensitive documents. So, what did the driver do with it? God only knows.

Once again the incompetent employees and management at UPS have struck again. A package dropped off 8 days ago is now delayed. What? The reason was a UPS trailer with my package arrived late. How is this my problem? Fix your broken company UPS. This was the last time. Former customer from AZ. This has happened far too many times.

I sent this package via overnight delivery from Chicago on July 9, 2025, to be delivered in Los Angeles on July 10, 2025. I had paid $171.52 for overnight delivery due to the urgency. However, the package was not delivered on July 10, 2025, but instead on July 11, 2025. This did not serve the purpose of being overnighted. The UPS store employee informed me that second-day delivery would be $70.00. Since the package was not delivered the next day, and the amount was paid for next-day delivery, your office did not fulfill the contract. I have requested a refund due to the late delivery. I was told by UPS customer service that delivery was beyond their control. When I pay for this kind of service to be fulfilled and you fail to deliver on that promise, I require due compensation for the late delivery.

Absolutely terrible customer service! After waiting all morning for my package.. I received a “sorry we missed you” text, mind you, I was home! UPS Driver never knocked or rang bell nor did he leave a sticker on the door. I look out my window and he’s a block away- by the time I went out he was gone! I immediately called CS for assistance as the driver couldn’t be THAT far, I was told the would get contact by “the team” to get my package delivered and someone would be in contact within the hr. I waited an hr and a half and called CS again- I was told the same exact thing (that someone would call within the hour). According to the rep there’s no # for complaints. It’s been almost 6 hours and NO ONE ever reached out to me about my package!

⭐☆☆☆☆ — UPS, the Disappointment Olympics Gold Medalist. Dear UPS, Thank you so much for giving me the thrilling experience of staring out my window for seven hours straight while every single vehicle in my neighborhood had the audacity to not be your truck. Your tracking updates are a poetic masterpiece. “Out for delivery” since the crack of dawn, yet somehow you managed to make the concept of time irrelevant. I’m pretty sure you’ve sent my package on a road trip across the astral plane, perhaps making stops in emotional purgatory and existential dread.

UPS is the worst delivery service. They are irresponsible. Lost my bag and never updated or attempted to locate it. I believe it is a scam, where they intentionally lose bags. Has happened before. The website is terrible. No access to customer service. Keep going round and round, trying to access your account. Need to avoid this company at all costs. Shame that the government has not stepped in to investigate UPS.

The point of taking a picture proving UPS delivery is to SHOW THE PACKAGE on your porch (or designated location). I consistently get this picture instead...the delivery driver's feet. I think it's stored in his/her phone. Not acceptable.

The courier has no brain at all, the support is useless!!! They leave orders right on the street in a huge building, they don't want to look for a Package room. Instead they write the client has moved!!

I'm extremely disappointed with how UPS has handled my recent lost package case. The item, shipped by an overseas seller, was not insured-but that does not excuse the lack of due diligence on UPS's part. I opened an investigation which was closed prematurely without any meaningful follow-up or resolution. I was told the investigation ended due to "insufficient information" about the package contents, yet I was never contacted to provide any clarification. I have been trying to speak with someone for weeks, calling repeatedly with no success. The inability to reach a live representative is incredibly frustrating and unacceptable.

I had a terrible experience with UPS, not once but twice. Last week, I contacted their customer service because my order was lost due to an address issue. I spoke to a representative who assured me that the address had been updated, and there would be no issues with the next delivery. However, today the same problem happened again. The app showed the same address error, and when I called again, the representative told me my apartment number was missing. I explained that I got this message from their own app and requested the address to be corrected immediately. She told me she would inform the delivery driver and that I would receive my package today.

I had UPS overnight an envelope from one city to another within the state of California and it was under a hundred miles. They sent it, a UPS store, overnight “air”!!!! It wound up in Louisville Kentucky. And now they can’t find the envelope. It was a check for almost $4000.00 dollars. I’m a small business and now I can’t pay my supplier along with not being able to get other bills paid. By the time I ask my customer to cut another check it’ll be after the 1st of next month. The UPS store is blaming UPS and UPS is blaming the store. If you try to contact UPS customer care “good luck”. It’s all done by an “AI” assistant. UPS is too big, it’s floundering in their own self pity instead of taking the lead in customer satisfaction. Too big to care!

Go in UPS store drop off package, next day air. 28 hours later package still show under tracking number dropped off at store. Ups has a license to steal. Now ask yourself will AI be a bad thing.... Robots please take this over...

Every time I call customer service, I have to fight the automated system to get through to a live person. It's a terrible experience and needs immediate attention. I feel like UPS is encouraging me to use a competitor. Half the time, the automated system hangs up without providing any assistance, making it an extremely frustrating experience. Also, there should be a better system in place for adding delivery instructions or being able to signature release a package. The existing system is confusing and not helpful.

UPS STEALS MORE THAN THE GOVERNMENT FOR TARIFFS. Tariff fee $4.55. UPS fee $14. So they take the money to ship the package and they tax you a extra $14 so they can pad their bottom line. Broker fee is a joke for the company that was paid to ship already.

I want to leave a heartfelt thank you for John, the UPS driver in charge of deliveries to One Columbus Place. He went far above and beyond to help me with a missing package and gave me the best customer service I’ve ever experienced. John stayed at my building for over 30 extra minutes, making calls to the main office, speaking with multiple people, and tracking the package across different locations—just to try to help me locate it. His dedication, patience, and kindness were truly exceptional. He mentioned he wasn’t allowed to give me his last name, but I sincerely hope UPS knows who he is and recognizes what an outstanding employee they have. He turned a stressful situation into a reminder that there are still people who genuinely care. Thank you so much, John!

I would give zero stars if I could. Before the pandemic, UPS was by far the best in the industry. Now they are a bloated unaccountable shell of what they used to be. No accuracy in timeframe. No accountability when they screw up and no shame either. In as much power as I have I will never give UPS business again.

T-Mobile shipped a phone which was going to be delivered. We wouldn’t be home so we instructed UPS to leave it with a neighbor, who stayed home specifically to receive the package. UPS ignored the instructions and was just gonna try again the next day between 2-6pm. I got home the next day at 11:30am and they already had tried, again ignoring the leave-with-neighbor instructions. Upon calling customer service, I was told they would take the feedback to the team. Wouldn’t one think that UPS would have figured this out already, this is your only business!

Made a purchase and paid for next-day air, UPS failed to deliver, failed to update me as to why my package has been delayed and it has now been 5 days and still no delivery even after filing a claim. Customer service is useless and doesn't know anything.

UPS fails again, somehow never gets delivered on time. I needed this package for camping trip and ordered from Amazon with plenty of time for delivery but had to go buy what I needed from the store last minute. UPS is the worst shipping company I have ever dealt with.

The worst delivery company. They couldn't screw things up more. They have dropped packages off on the curb repeatedly, about 20% get stolen, when I contact customer support I'm told to do a review and go find a UPS truck and give them my returns since our town does not have a UPS store. Drivers refuse to fallow the drop off instructions given to UPS. Unfortunately Amazon uses UPS for returns so we have no choice when the UPS driver sticks a return label in a chain link fence and does not fallow UPS policy to contact us to receive the package for return. Also today the UPS driver actually gave our packages to the local mail man and asked him to deliver them.

They lost my package and refuse to take any amount of accountability. I have never once had an issue before this, and to say I’m peeved is an understatement. My package isn’t something that can be replaced either, but spending over an hour talking to 4 different departments did absolutely nothing to solve the issue. I’m completely frustrated with this whole ordeal..

I had two packages coming from Old Navy. Same tracking number and to be delivered the same day. Well I get one package, the second says a delay. OK fine I understand but then the next day it says company information and or my mailing address is wrong. So I called UPS which number one is such a hassle because they don't list the phone number anywhere on the website, you have to Google it, they only want you to do a virtual thing online. Then when you call you have to scream at the automatic thing to talk to a real person. Once I did they kept changing their story... So you're sending my package back to the sender but you said you don't have the company info. Now how's that make sense so then who and where are you sending it. Then I asked for them to verify my address, she does. Then I said so why wasn't it just brought to my house? "Oh because your address was wrong..." but you just verified my address!

Normally I have NO complaints. But now is a different story. I have a package 30mins away that could of been loaded on a truck and be here today. But nope since the tracking day has been changed from 18th to the 21st they won't deliver it till then. United Postal Service. Should be unpredictable services.

The driver for Merrimac Ave Middletown Delaware thank you for protecting my package from the rain, always exceptional delivery from this driver and they ring the bell. I am impressed by your professionalism

UPS is the worst package delivery company in the world. So many packages are delivered damaged. I had to send a fishing rod back that was delivered broken. One time UPS lost my package and I never received it or got a refund. If l could give the company zero stars I would.

I had a delivery that should have included 5 items. What the driver dropped at my door was a single item from the package. No shipping label on it. I tried calling with only AI help. I tried filing a claim and left all info… It was closed within 4 hrs due to “unable to contact recipient”. I had zero calls or emails from them. Unable to open a second claim. What happened to my package that only one item of the 5 were delivered and the box they threw on my porch had no shipping label? The driver even dared use that as a photo for “proof of delivery”.

Worst customer service I’ve had in years!! Great job not allowing US customers to speak with someone in the USA! My package has been stuck in “processing “ for a week! No update! DO NOT SHIP WITH UPS!!!!

Package was to arrive by 2PM. Then by 7PM. Then by 8:30 PM. When I called Customer Service, the driver was 21 stops away at 9:10. Four UPS trucks drove by the house today, two with the driver buried in their cell phone. The package was placed on the truck at 10:32 AM. Sad.

Don't pay for 2-day shipping cause you won't see your package for at least a week and a half. I'm still waiting for my package and when I call customer service about it, they give me the runaround. They said they'll call you back and they never do, you have to keep trying to call them. I've called them nine times today. alone

UPS is garbage. I NEVER get my packages. Bogus delivery attempts then package gets dropped off at "UPS access point" which is a dirty Indian bodega with no phone and no one who speaks English!! GREAT JOB UPS... I try to order from places that DO NOT use UPS but sometimes I have no choice.

Paid for premium services overnight and 2nd day deliveries and neither one made it on time, it got misrouted at the UPS station and never even tried to recover the lost package, customer service was a major disappointment, didn't refund nothing! NEVER USE UPS AGAIN!!

I was just on the phone with Ups customer service/ their investigation department for an hour and 34 minutes and 25 seconds to find out why they keep losing my product twice in Ontario California and I got to say it was the worst worst worst experience in my life of being on this earth and on top of that I had to repeat myself 30 times on different occasions because they could not hear me or they could not understand what I was describing as the product. I don't understand. Nobody takes pride in their job anymore with all these UPS FedEx US Post Office, Amazon but everybody wants more money to do their job. I just hope in the future that UPS does a better job of not losing people's packages or maybe give the customer a option to pick up their products at their major hubs in each different state!!!🤬🤬🤬🤬