United Parcel Service - UPS Reviews

Worst customer service I have ever encountered. I tried returning a package from Amazon, and the instructions clearly stated that UPS would make three attempts to pick up the package. They attempted to get the package one time, when I was not home, and left a packaging slip at my door. Now they refuse to come get the package and keep saying I have to get the package to a drop-off point on my own. The first customer service representative told me she would dispatch someone "as a courtesy" to pick up my return.

I deeply regret having to express my complaint publicly, but the service I have received from UPS has been absolutely unsatisfactory. The delivery of my shipment has not been completed correctly due to repeated errors in the handling of the address, which the company neither explains nor corrects, despite my multiple attempts to contact them. UPS does not provide effective communication channels: the virtual assistant does not resolve the issue, and there is no accessible human support that would allow the problem to be fixed. As a result, the consumer suffers direct harm: a significant loss of time and the inability to receive a product that has already been paid for. All of this constitutes the provision of a service in an inadequate manner and without the minimum quality guarantees.

My recent experience with UPS has been very disappointing. I was to receive a food package by Thanksgiving. I was able to track that it was delivered to UPS in plenty of time, but, was held in the local warehouse. They delivered the item after the holiday and the product was spoiled. The second experience was that I ordered an item I intended for a Christmas present. I was quoted the date of 12/4 as the delivery date. Of course, I heard from the vendor that the item was now going to be a week late getting to me. Again, the item was received and is being held in a local warehouse as of 12/4. So, why does it take a week to actually be delivered to me? Terrible.

I live in Bismarck ND 58504 and 11-3-2025 I was expecting 2 deliveries with UPS. We live out in the country so his usual arrival time is around 530 to 630 pm. After 7 pm I didn’t think he would be stopping so turned off outdoor lights. At 927 pm I looked out the window and sure enough there were 2 packages on my stoop!! This driver needs an award or a raise or something to honor his tenacity to get the job done. Also it was below zero and he was still freezing his butt off and delivering packages. I wish I knew who it was but we’ve had several different drivers lately and of course I missed him. Best job ever!! Thank you so much!

Sent a package overnight at considerable cost. A couple snow flakes in Kentucky caused the package to delay an extra day. No major Airline delays anywhere in the country, except UPS. Anyway, after trying to get credit for the difference of overnight and two day delivery I was told there is some fine print somewhere that UPS just does what they want and follows no rules, they told me to pack sand and get over it. But not after talking to two agents that said they would credit me, 20 minutes of phone hold time, and a supervisor that gave me the one finger salute.

Not only poor customer service with zero answers or ways to resolve issues, but continuously can't get packages delivered on time. Do yourself a favor and send all of your packages through Fedex, I've never had issues with Fedex. 10 out of 10 do not recommend using UPS for any shipping services.

I would never purposely use UPS for anything. When you call to try and get resolution on a problem they don't want to give you to a real person. When you finally get the computer to give you a real person that person isn't authorized to do anything that would remedy the problem. I asked to speak to supervisor because I wanted my late shipment sent to the UPS Store because it required a signature and I couldn't keep staying home waiting for them when they weren't actually coming. The agent said I had to pay for that. The supervisor never called me back as promised.

Ordered socks from Amazon. UPS was doing delivery. Was out for delivery 10am. 8pm no socks. That is absolutely pathetic. American companies suck and should go out of business. Just no excuses and Amazon sucks too.

Avoid having things delivered by them at all costs. They will constantly delay your delivery forcing you to sit around ALL DAY because they NEVER deliver within the window they provide. Communication is poor and customer support is anything but supportive. Multiple times my packages have been delayed or rescheduled forcing me to take more time off work and cancel plans I make for after getting my packages. Go with FedEx.

BEWARE! DO NOT SHIP WITH UPS!! The WHOLE REASON you take a picture of a delivery is to show it on a porch. The Driver took a picture of the box IN THE TRUCK as “DELIVERED” when it was never delivered! They knew it was an EXPENSIVE LEGO PRODUCT and kept PUTTING OFF DELIVERY until the END OF THE DAY (6:30PM) so they could STEAL IT. My Daughter watched the Driver drive by WITHOUT even stopping so their GPS would show it was in the area. CROOKED DRIVERS!! DO NOT USE THEM!! NOW MY DAUGHTER DID NOT GET HER BIRTHDAY GIFT BECAUSE LEGO USED UPS AND THEY STOLE IT.

UPS delayed receipt of temperature sensitive medication for weather. That's understandable. Then they couldn't get it delivered within their delivery window so it has to be returned to sender to be destroyed for being out of temperature too long. Now I have to wait another 2-3 days for it to be shipped out and I'm already 24 hours behind on the dosage.

They never arrive on time within the time frame given. We don't have time to sit around and wait all day. Some work at night and sleep during the day. So it would be nice if packages would arrive on time, and update better for tracking.

They said my package was going to be delivered today, but the driver couldn't find my package. He said there's 1000s of packages on dock needing to be delivered today and not loaded onto trucks. They said it was on the truck and forgot to load it on the truck. The dock workers for UPS just got ratted out by the delivery driver. This is the 2nd time UPS has done this to me. This is why I don't use UPS for anything!

Horrible company, packages are never on time. If you have the choice avoid using this company for express shipping. They will take your money offer a guarantee and never hold up their end of the bargain. They make it impossible to talk to a human and won't take responsibility with refunds. Even though it says 2 day guarantee or money back. I ordered my package Friday with 2nd day air and it is now Wednesday and they have already changed the delivery time 5 times. If I could offer negative stars I would use those but alas I can only leave one star which they don't deserve.

UPS couldn't find my address, I changed it and gave them my number to call. They decided to keep going to a street that was the same name as mine instead of locating the the correct address and my package is being sent back to the warehouse which I had to reorder the same parcel with a different address. The customer service line was throwing me in a loop giving me day after day when it will arrive instead of being honest. It seems as if they are lazy to correct their mistakes and try and not take blame for fault. I would recommend other delivery services and providers before getting it mailed to you by UPS.

Horrible customer service!! Takes forever to get an actual person on the phone. Lost packages and it’s just no big deal to them, all they say is you can file a claim. Which in itself is a horrible process and they find every way possible to get out of it. Ship with someone else. Save the headache.

I'm waiting all day from 12:00 because I have to sign for a package from Sweden UPS says will be delivered by 2:45. Then I get another update it'll be delivered by 9:00 p.m.. Then another update says I change the schedule delivery which I didn't. Don't ever receive anything ship by UPS. Stay with Amazon.

Zero customer service, The driver walked to our gate, left a note that we were not home without even trying to knock or call yet he has our number, The cameras didn't see him at all on the property but he says he was there.

I cannot believe we are unable to speak to someone in the United States regarding a problem with UPS. I have encountered no one that understands the problem I have, mainly because they're not fluent in English. I waited 2 hours on the phone trying to communicate today, only to have UPS reps hang up abruptly without addressing the issue. I have an issue with a drop off location refusing to give receipts for packages so that I can track my credit with Amazon. No one understands the issue and are rude and discourteous. I doubt anyone from UPS cares or reads the reviews. Hire within the USA!

Had an important package sent to me and had to file a claim that they closed without contacting me after it clearly stated they would get back with me in 8 days! Called to see where they had sent the package originally and verified all information. Rep stated he could not give any info because the claim was closed. Also because they can not get in contact with the person that received & signed for the package that clearly did not belong to them. I do understand people home are private but if you UPS delivered the package to the incorrect address I feel that it's your responsibility to retrieve the package or give consumer some type of information to go off of to file a report or something to get the package back. This is happening way too much and need to be investigated!!!!

To better serve customers, UPS in Saipan must improve their services and guarantee timely delivery of mail. We pay for priority mail delivery so our packages will arrive to our family on time. Increase efficiency and productivity. My family is waiting for their packages. Stop Chewing and get to work!

I requested a hold for my package from UPS and it was denied by overseas country staff like ** after a long waiting on the phone. It is a lousy company to do delivery job, a bad company and mean policy. I do not recommend this company at all.

Insure your package. I shipped a box out of the manassas va, store and if they decide to steal your contents but still ship the box that counts as delivered. They will give me $100 to compensate on my 2k loss. Sounds even. Anyways ship usps. Cheaper. If No one can keep their word that they can be trusted why even pay more.

UPS is a wonderful service. They are my preferred service. My complaint is about one of their drop off points. This drop off is in Ashtabula Ohio. This store has a 1.7 star rating with the BBB. They refused to accept my three packages because they had too many for that day's delivery. I offered to leave the packages to be delivered the next day but was told No. The cashier told me to bring them back this evening after the pick up had been made or stand there and wait for the pick up to be made. The third option was to take them somewhere else. I feel that this bad business on the part of CVS.

UPS is the worst. They tell you a estimated delivery time. That's when you expect your package to come in not 5 hours before plus they don't even knock. Stuck the paper on the door then took off. Not the first time thought last time they stopped in front of house. My phone said attempted delivery, failed. No paper or anything and took right off. Cameras don't lie!!!

I ordered a new cell phone that was originally scheduled for November 25th but I had to change it because nobody would have been home to sign for it. I paid 5.99, got charged TWICE for Friday the 28th. Order is now stuck in pending delivery. Getting in contact with a customer service agent is near impossible and now I have to wait for a phone call from their shipping hub. Every single time a company sends through UPS, I have delivery issues with my stuff not getting delivered. UPS used to be one of the best delivery services and now just straight garbage. Literally the worst delivery company.

I placed an order about a month ago. The product cost $90, and I paid around $80 just for shipping. The package was supposed to be delivered two weeks ago, but every time the driver came to my door, they neither rang the doorbell nor knocked, so I had no way of knowing the delivery attempt was made. Instead, they only left a sticky note saying I needed to pay an additional $105 in taxes. That means for a $90 product, I am paying almost $200 in shipping and tariff charges. Since I needed the package urgently, I called UPS and waited 45 minutes on hold for customer service. I finally paid the additional amount, and the representative said they would send me the receipt, but I still haven’t received it, even after one week.

This happened today as it did a few years ago. My package was tossed over my gate, which opens easily and isn't locked, and left on the damp ground. It's something that can be unusable if it gets wet. If it had been snowing or raining, which is in the forecast and I hadn't happened to see it, it would have been ruined. It should have been left in my unlocked porch, as requested, or at least left outside the door for it to be easily seen. Nope!! Thrown on the ground like garbage. A few years ago we had a delivery driver who constantly did this and when I caught him he said to me, "well you have a fence so you have a dog and we don't deal with dogs"...WHAT!!!! The fence isn't finished and there is no sign of a dog anywhere. After I complained it stopped happening after 2 packages were ruined in the weather.

They have no idea of ID tax for Mexico even when it’s been a year already when this law was approved. I had to give my id tax just by luck when I opened my e-mail because my package was stuck in the warehouse, Monterrey. I called twice. They said they’d deliver it soon and they ended up returning it back to Chicago. They supposed make you fill the form with all the requirements before shipping internationally. My boyfriend lost $150 dls. I don’t recommend it.

My packages never deliver on time. There is one reason after another. I tracked my package yesterday out for delivery, the truck was within 2 miles of my house. It was around 2pm. It was rescheduled to deliver by 9pm. It was not delivered and taken back to hub? Now it has no delivery date available. This happens 2 out of 3 times I receive from UPS.

I was to receive a package containing my medication on Wed, 11/26, between 10:15 am and 1:15 pm. It left the local UPS Center (7 miles from my residence) at 9:41 am. At 6:54 pm they updated their system that my package would NOT be received until Fri, 11/28, between 10:15 am and 1:15 pm. The morning of 11/28 it was once again out for delivery only to have another exception that it was being rescheduled for Mon, 12/1, between 10:15 am and 1:15 pm, due to holiday closures? Does UPS NOT understand that Thanksgiving occurs every year and that they should take that into consideration when scheduling (and informing customers of such) deliveries? Do NOT use UPS under any circumstances...They are thoroughly unreliable, unprofessional and absolutely the WORST. So sad for a company that used to be very highly regarded!

UPS needs to find a better way to verify that packages are being delivered, because these delivery drivers are stealing packages and saying they delivered them. I have had two incidents where they said packages was delivered but was not.

I ordered an official copy of my daughter’s birth certificate for passport requirements. The driver only made 2/3 attempts, I even signed and printed on the first delivery slip, so they would have my signature and permission to release the package! After only making 2 attempts, the driver never made a 3rd attempt, but obviously lied and said they did, and then instead of holding it for me to pickup, they returned it to the sender. Customer service was no help and simply kept repeating to me over the phone that I had to contact the shipper, while continuing to call me by the wrong name, after I told him my actual name multiple times. When I asked him if it was their policy to send packages back after “3” attempts instead of holding them for customer pickup, he was very dismissive and repeated multiple times that I needed to contact the shipper.

Ordered a 3,000$ piece of equipment, only half was delivered, and the main package was left/forgotten in the warehouse, it's been 2 days, and still no updates. Now I am left without my machine to fulfill my client's request. The first 2 pieces were delivered, and left on my front porch where there there is no path leading to it, although there is a note on the Door Stating "all Deliveries must be left at back door" the drivers ignored this, and package was left in the rain for 4 hours.

UPS showed up to deliver my package in a rented U-Haul. Boxes were thrown all over the truck. It was a mess, and the driver could not find my package and drove off. Who knows when and if I will get my package.

My package said it was delivered, but it was not on my porch. After 2 phone calls, Customer service finally said delivered to house across street for safety because they like to keep packages concealed and out of bad weather. Mind you, I have a porch with banister that could hide it. I asked what address it was delivered to so I didn’t have to run on a wild goose chase and trespass on others' properties. He finally gave me the address which was still not where it was delivered. It was delivered to an older lady, who doesn’t have a porch, and she put it on my porch. Walked across the street in pouring down rain and it was a heavy package.

So, I have a package that requires a signature and I live in a secure building so I put the entry code into the UPS delivery instructions. First attempt, failed. Okay, so I’ll write a note with instructions and leave it. 2nd attempt, failed (with note crumpled on ground). So for third attempt, I decided I’d wait. Delivery window was 2pm-6pm. Guess who comes at 11am? Third attempt failed. Keep in mind the guy who delivers DoorDash as a side hustle can get into my building no problem, but the UPS guy can’t figure it out? Called customer service, zero help, zero empathy, zero ideas on what to do next.

Worse experience ever... and I am not even the sender. My package has been lost for more than a month, going on 2!!! They wash their hands when it comes to third-party labels and they take no responsibility when losing packages!! Have visited the drop-off location asking for answers and nothing, always get redirected to customer service phone number, which is the worst. WILL NEVER USE UPS!!!!!

UPS accepted and charged for a package on 11/17/25 for overnight delivery to me. The packaged contained a vehicle title which I required immediately. The package was not delivered on 11/18/25. In fact, they LOST the package. They would not help me over the phone and insisted I file a claim. I filed a claim and they eventually located the package in California. The package was to be shipped from Ohio to Michigan. This delay caused me significant inconvenience and distress. This is very poor customer service! I will not use UPS again.

Sent a package I had to have the next day to a city 4 hours away in the middle of nowhere so no way to get it to me. It's been 36 hours and still no update on when I will get it. Nothing but FedEx for me.

The last three times I used UPS I paid for second day air delivery. All three times I was told there will be a delay and so the packages didn't arrive on time. They will not give me a refund for not delivering on time either. That's pretty bad. I think it's time for another carrier. Thumbs down UPS!!!

UPS has gone way downhill and there appears to be no bottom. My experiences over the last several years are they are always late, the drivers open your packages if they are insured for a high dollar amount, and they damage your stuff. When you have an issue you can NEVER get a human being on the phone who can actually help you.

FedEx and UPS both used to be great. Like many other businesses in the years since Covid restrictions lifted, UPS has become unreliable trash. They apparently have internal issues with shipment data. Contacting their customer service is now delayed by a layer of useless AI slop, and when you do reach them, it's someone in India, faking their name and accent, who isn't empowered to help you in any way. I won't ship with them again as long as this continues. If there were any competition in the space aside from FedEx and USPS, I would say the world would be better off if they simply ceased to exist.

UPS is a scam company that offers services it cannot perform, like my "2-day air" package that has been sitting in facilities for days. It sure looks like it's being sent Ground though I confirmed the seller sent it 2-day air as I selected and my address is correct. UPS cannot even give me an estimated day of arrival. I've ordered 2 packages this month and they are both getting the same treatment. Embarrassingly bad. These *were* live plants.

I've had two really poor experiences with UPS in the space of a week, both on the same route, and it's made me very reluctant to use them in future. The most recent problem is with a Lenovo shipment (tracking: **). The tracking suddenly shows: "The street name is incorrect. This may delay delivery. We're attempting to update the address." My full UK address and postcode on the label are correct and have been used successfully many times by other couriers. In the UK, the postcode effectively pinpoints the building, so claiming the "street name is incorrect" feels like a generic excuse rather than a real issue. Meanwhile, my delivery is delayed for no good reason.

The worst service possible. Why bother giving us delivery dates and times if you NEVER actually meet those made up times? This is the 21st Century, but you haven't figured out how to use technology. STOP LYING TO YOUR CUSTOMERS! Use FEDEX instead. They aren't perfect, but at least you can trust what they tell you.

UPS stands for Unreliable Package Service. I arranged my schedule after getting multiple email notices that someone must be home to sign for a delivery on Saturday 11/22/2025 between 2:00 PM - 6:00 PM. I even got an email stating this that is dated 10:19 AM on 11/22/25. Instead of my package I found a Sorry We Missed You note taped to my front door noting that a failed delivery occurred at 11:07 AM. I guess that in the UPS world 11:07 AM is between 2:00 PM - 6:00 PM. I’ve complained to the shipper and suggested that they switch future deliveries to FEDEX or someone who tells time in a normal fashion. No more Unreliable Package Service.

Driver drives by. Doesn't stop then you see were said attempted delivery. That's lie. I watch him drive by. Never stopped. When called UPS service yahoo sounds like he's in India. Said no one was here to sign, told him I was here plus no one needed to sign for the delivery. Two lies. One from driver one from customer so called service. That makes like three times this has happened. We have security cameras showing if someone stops or tells a lie.

I usually love UPS, but I had a bad experience trying to get my phone delivered. It was supposed to be delivered on a Thursday, and I ended up having to pay to get it held at a UPS location because they kept telling me the next day. They even told me the next day, on Friday, when come to find out they don't deliver on the weekends. That was ridiculous, it's not even the holiday season yet! DO BETTER!!!

How is it that after the item is loaded on the truck and enroute to my house, customs calls the driver and tells him not to deliver it? I call Bullstein! I live way on the outside of town and as the day gets late, he makes up an excuse to leave town early. LAZY!!!

UPS really sucks, l had so many terrible experiences with them, l few times l bought stuff and it came with them and when they don't see anyone they take it back and l am being charged for the delivery and for them to return it and l have to pay again to send it with a different company and whenever l can ask, l will ask them to please please don't send my package with UPS, one time l ask the driver why he does that, he is the only one delivery in my neighborhood. He said he doesn't want to leave my package outside because is doesn't have a fence in the front but l have fence in the side of the house so l ask him if they ever had any problems with a package at my address. He said no!!

IF I COULD RATE THEM AT A NEGATIVE NUMBER I WOULD! About a year ago I went on vacation and asked for my packages to beheld at a access location and they did so, it’s been a year and countless calls and complaints they still hold my packages there after I tried everything to get them delivered to my house! So drivers and customer service support I even deleted my choice and they still continue! FEDEX IS THE BEST.

UPS has the worst website. It is consistently nonresponsive. It has taken me anywhere from 15-45 mins to process and print one single shipping label. I contacted their IT. It was fixed, for 1 day! And it's been the same old nonresponsive nonsense since. This has been going on for 8 months. If that wasn't bad enough, they are forcing their business accounts to pay their bills online or pay $90 plus a month extra. So unless I pay $90 plus extra a month, I have to waste MORE time every week waiting on a nonresponsive website to pay a bill that I am already paying on time each week. Really stellar work UPS. Maybe figure out the serious problems with your site before figuring out how to rip off your customers more.

3 lost packages oves the last 4 months. Last minute delays. Terrible customer service and claims process. I dread whenever a merchant uses UPS. They have been bad for as long as I can remember. Somebody needs to consider changing leadership at this company, as it has failed miserably in its mission.

Absolutely love coming in to UPS 4735 in Lynchburg VA!! ANDREW IS EXTREMELY HELPFUL AND ACCOMMODATING! He always takes his time to explain things, helps me organize templates, prints & he always goes the extra mile! He laminates & cuts all of my tedious card stock!! His customer service is reliable and I always come back to this location because of my interactions with Andrew! Thank you so much for an amazing experience, every time!!!! 🙏🏼❤️

I spend a lot of time on the phone before I was able to schedule pick up for my package. About six hours later, I did receive an email my package was picked up. But when I look at my porch ,the package was still there. They never showed up. Next day I did dropped off my Package on UPS. This happened 3rd time.

Absolutely horrible customer service, take no responsibility for actions, corporate customer service is so ignorant, do not listen to the consumer, cut you off, basically simply put, there is no customer support or assistance

Poor customer service on the phone. I paid for an upgrade premium service, but they want to charge me to redirect a package. Reordered because the original was broken. Filled out online claim and never heard by phone or email!

UPS broke an expensive Gibson Les Paul being shipped to me in LA from Denver. The guitar was perfectly packed - in it's original hard case and then boxed with filler to stop the case moving. God knows how UPS managed to break it. I filed a claim and they rejected it due to "insufficient packaging". Absolute rubbish. The repair cost $500 and the guitar is devalued by $1000. If I could leave zero stars I would. Please always use Fedex.

I ordered a pair of gym shoes which was never delivered. It was shipped from TN to GA. It was last scanned over a week ago and nothing else can be tracked. It did make it to the GA Processing UPS Facility on 11/10/25 and was scheduled to be delivered on 11/11/25 but somehow gets lost even though I have a mailbox at a UPS store in GA. Contacted UPS and was told I need to take it up with the sender. I contacted the seller the size of the item I wanted is now sold out.

I get the absolute best service here in University Place Washington. This associate is punctual, professional, and always courteous, delivers our packages with care and on time each time. TREVON ** IS APPRECIATED ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

Very disappointed in UPS. Your company delivered my package to the wrong address. I follow your prompts to file a complaint. With a picture attached to a door that is obviously not my door. And your investigating dept Says it was delivered correctly. So sad that your company can't even be honest enough to say you were wrong and accept the fact that human error does happen. Thank God my package was only worth about 5 dollars. No big deal, but it's the principle. Be an honest company. It's people like us that keep your business thriving. What's worse is whoever got my package stole christian bookmarkers. Really?? Wow 2 wrongs for sure don't make a right. I was forced by your website to give you a 1 star. I believe you deserve a 0. This is not the 1st time I've had issues with ups. I do hope one day you take responsibility for your workers mistakes. God bless.

This is really my first and only bad interaction with UPS but it was so wild that it has left a bad impression on me- I don’t foresee myself willingly using UPS again. I have packages delivered, weekly. UPS, delivers to me if not weekly- every other week. But, for some reason out of the blue with my last delivery I was notified that my package could not be delivered because the address was wrong. I knew that my address wasn’t wrong but I went ahead and checked- it was correct. There was a link to put my “correct” address so I clicked it- it was pre-filled with my address, and it was correct, so I hit confirm. UPS said they would deliver the package once an updated time was available. I felt uneasy with that response and reached out to Sephora as that is where my package was from (side note, I have packages from Sephora delivered every other week, this was not the first time and I’ve lived at the address for MONTHS) via app chatting.

Paid for 2 day delivery from a company and they send package via UPS. 4:45pm tracking is updated saying they missed me and I have to go pick it up somewhere else tomorrow. It is not a signature required package. They must be lazy as h*ll. I hope that driver pooped his pants while running from a dog and still got bit. SMH.

I have been waiting for 7 hours to sign for a UPS package and they keep changing the target delivery time. I took a morning off, then the full day and none of it was needed. If you or your customer requires a signature you should respect your customers enough to give a realistic time frame.

I happened to find a "sorry we missed you" paper on the door I never use. It is clearly UPS and has the number I put into Google to get to here. I called the number. I got no less than 7 different companies computer tag system asking me to enter personal info. They were doctors, dentists, Walmart, Aflac etc..

Ups is so badly managed. Friday package showed up with unknown import fee. Call on why the fee was twice the price of item. Talked to 5 people got no answer why fee was so high. Waited no delivery on Saturday, called 14 UPS reps Monday. No answers. PAID BLACK MAIL IMPORT FEE $29.39, Ebay item was $17.83. Truck showed today Monday after black mail fee was paid. Package now has disappeared, called Hub, got hung up on, then when they did answered, they still have no idea where my package is. Customer service is totally worthless. If you can talk to someone that understands English they just transfer me to someone else. Was forwarded to 9 different people and so called divisions that were not wanting to help me or straight out disrespectful. Even called local UPS store, no help, don't care what my problem was.

My new phone was said to be delivered between 3 and 8, so I did not work from home because I would be home at 2 to sign for it. They came at 12. Now they are sending it back to the warehouse for a later date pick up. Not happy, be ON THE TIME you are scheduled for.

Worst experience with their services. Shipped through UPS Air Cargo as wanted to get medicines delivered urgently but it reached a day late. More than 24 hours late and they charged me 140 dollars for the same. I went to the store and requested to charge me for normal courier instead of air cargo. They said they can't do that because of the weather conditions and the weather was fine. So I sent mails to them expressing my concerns and haven't heard from them since. I have sent many things from other courier services and they have Never failed like this.

Crazy when the package says it’s gonna be here and arrives at the facility at 2 am in the morning of the it supposed to show up and never does. Sounds to me like someone is just lazy and didn’t want to deliver!

I would give less than 1 star if possible. Here's what happens - they give a delivery date. then they post 'delivery between 9 am and 9 pm'. Then....delayed with no date or time for delivery. This is for signature packages. So after waiting for them for 12 hours, they reschedule. But they don't say what the new delivery date and time is. Restart. Who can wait 12 hours over and over again. It's ridiculous. Bad bad company.

I wanted to use the counter for Amazon returns. There was no one waiting. I made it clear that I did not want to use the self serve. The female employee walked me over to the self serve and started “helping me”. I am not an idiot. I’ve done it several times all by myself. I had everything in order to just scan one right after the other. She starts pulling items out. I stopped her there and did it myself. In that time two other Amazon returns were taken at the counter. So then I had to return to the counter with my last item that wouldn’t fit in the bag. I hope they realize they are just showing they are really not needed.

I never received a package. The person dropped it off at a random location. I was cent a confirmation that united puts service gave my 200 dollar package to those in need. I called customer service and they can't get ahold of their own drivers. I'll never order anything from anyone that uses UPS ever again.

One of the worst shipping companies. I hate when my package is shipped with UPS. It goes to another address, and then when you call, it’s just very poor customer service. In the past two days, I’ve called them seven times trying to locate my package that was delivered to the wrong address. Seven phone calls and seven different responses, and still no call back or package. Just frustrating!!

And this is my medication, an ordinary 1 kg package yet they still failed to do the needful. It’s obvious they don’t even understand the process of how packages move through customs, nor do they know the requirements. They can’t provide the basic information or guidance that both the shipper and the recipient need in order to do things correctly. They keep giving different stories, wasting my time, money, and energy. At this point, it just feels like they derive joy from seeing their customers frustrated and angry till the customer dies or be mad . A whooping failed company.

I am so disappointed in UPS. I see my package is on the delivery truck and yet I'm on my third day waiting. They keep giving me the runaround telling me it's going to be in at such time and then they keep kicking it back. I'm waiting for a new phone so I'm anxious and this is ridiculous what they're doing to me. They won't even contact the truck driver so I can go meet him. FedEx all the way.

Good service, no problem at all with our delivery man. However, the packages arrive filthy, dirty, grimy every single day. By the time I distribute the packages to our clients my hands are black from grime, dust and dirt. The warehouse must be filthy and the truck equally filthy. Hire a company to clean the dirt.

UPS keeps changing the delivery time for multiple hours apart. They changed the delivery time to a further and then tried to deliver at the original. It required signature so it could be delivered. The package was on the delivery truck today, but since the time extended to when I was available, I changed it to not requiring your signature to just drop it off at my front door. Although it wasn’t really much of a change in the package was already on its way that caused them to change the delivery date to tomorrow. It’s ridiculous to have services like Amazon that allow for this but other companies make it so much more difficult.

UPS managed to deliver 2 packages to 2 different addresses, neither of which was mine, the correct address. They then refused to refund the shipping despite their employees' negligence causing the entire issue.

UPS is the WORST delivery service! I had a package that required a signature so I went on UPS.com, signed up and paid $5.99 to have it sent to a UPS Store on Lamar in Arlington TX. Some random guy came in and handed them a piece of paper that said he was authorized to pick up my package and THEY GAVE IT TO HIM...NO ID...NO SIGNATURE...NOTHING! The UPS driver wouldn't leave my package at my house because it required a signature but the UPS Store just handed over my package to a stranger with NO PROBLEM. I called UPS Customer Service and they are worthless! They don't care about what happened and told me I cannot file a claim and my only option is to have the Sender file a claim.

This is a review of the UPS store in Pleasanton, TX. I have made several trips to the Pleasanton UPS store over the past months and would like to express my appreciation to Sarah, the owner. Without exception she has handled all my visits with promptness and accuracy. She is a very pleasant person who is always ready to help in any way she can. She has a well-trained staff who also perform admirably.

Not acceptable! Here is what UPS does...we all can get free 3-5 day shipping by just about everyone, everywhere but wait: If you pay $30.00 (actually $29.68) you can have it delivered in three (3) days. Period. Then we give them our money, we watch the tracking, seller got it out the same day as ordered, that's one hurdle out of the way. We watch our stuff travel across America until it arrives at our hub in our city. Wow, it just might happen! Whoa! Hold up! Your shipment has been delayed. Your shipment is now scheduled for "tomorrow". Wait! I paid for my shipment to be in my hand today. I'm going to call them...then we are fed the typical big business rubbish and no one can (will) help and it's just unfortunate (tragic) that we couldn't get your stuff to you in a timely manner (fail).

The UPS insurance is a joke. It's just another revenue source for the organization. I package per UPS guidelines in 32lb/in crush test boxes using kraft paper, and packing tape. For my latest claim, they snapped a long boxes in half and then denied the claim stating packaging guidelines as the reason. I followed the packaging guidelines to the letter, but kraft paper and tape CANNOT protect a long thin item when the box is snapped in half. This latest claim is just one of many that UPS does not honor when they have destroyed a package in their processing system. And sadly there is no recourse. It's an unethical organization with terrible customer service.

I am so frustrated for the delivery and customer service. I paid huge amount for express delivery, at the end it wasn’t sent directly to me for no reason. I have to go to an access point where I have to pick it up. I have provided the exact detailed address and I exactly don’t know why they can’t deliver it directly. It is extremely inconvenient! As a result I called their customer service which I had to wait for 20 minutes to finally talk to somebody, and the moment I ask why my package wasn’t delivered directly, she answered “can I put you on hold”, the moment I said yes, she dropped the call! WHAT IN MEDIOCRE SERVICE!

Useless organization. Drivers do NOT listen to instructions telling them to leave at drop off store for pickup but did not. Expected to sit at home for at least 4 hours HOPING they will come as if you do not have anything better than to sit and wait on incompetence. You can only talk to a computer and not a live person to solve an issue but they want you to pay HIGH prices for almost no service. This was a overnight delivery but now into the 3rd day. I cannot say enough bad things in a calm nonverbal unangry way to express how dissatisfied manner without saying inappropriate things. If at all possible do not use these people. I wish I could run my business like this and still make money.

I’ve had an extremely frustrating experience with UPS — and unfortunately, this isn’t the first time. Similar issues have happened multiple times over the last three years, and nothing seems to improve. This time, I received an SMS yesterday saying my package was ready for pickup. But when I contacted UPS, I was told the package had actually been delivered to the service point a week ago and was now gone because I “didn’t pick it up.”

I ordered a shirt online for a trip I have coming up. I paid $35 to have this shirt shipped with 2nd day air. It’s now the end of the second day and I have not gotten my package. I have called customer service but all I get is a robot giving me options and we are just going in circles. I haven’t been able to communicate with a person about this issue. They say it guaranteed to be here in 2 day or your money back. No one has reached out to me either about refunding my money. Horrible customer service and horrible at shipping item.

Delivery between 2 and 6. Changed my schedule to make sure I would be there. 2 1/2 hrs early, 2 days in a row. Now I have to pay extra $8. Because they didn't come during the time they set. BULLSHIT!!!

I spoke to a UPS rep about issue only to be given a telephone where you can never speak to a live representative. There is really nothing else to say. But that is my issue. I was speaking to a gentleman asking why it said that my package delivery failed. Gave him the tracking number and he told me to call another telephone number to speak to someone regarding my issue and there is never a time where you can speak to a live representative, which is really bull crap and then it tells you to try to leave a message for a survey after and I never even got a survey option. So this is why I’m leaving this review.

My last 3 deliveries have been out for delivery and then all of a sudden, rescheduled. I now have made the decision to not only no longer ship with them, but make sure anything I order from a company is shipped from a different shipper. It’s not going to effect much for a company that cares less about its customers, but at least it’s something I can do.

I took an item to sent to San Diego. After I left the facility, the clerk opened the package and took part of the shipment. When the item was received, the shipment was incomplete. Will never use UPS again. Will stick with FedEx.

Went into a UPS to ship a package on Sunday. I went in and the guy asked for the address, I gave it to him and he started typing it all in. I said I need this package to arrive no later than Wednesday mid-day. He interrupted me and said, the base will get it there by Tuesday, no later. I reiterated I needed the package to arrive by Tuesday, no later, as it’s for someone flying out of the country on Wednesday. Again, he reassured me and said I do not need to pay the extra for the expedited shipping because the base will get the package to the location by Tuesday. Today is Tuesday, lo and behold, the package is not arriving in time for the flight. Such a joke. I called UPS to inquire and they were absolutely useless and could not care less. I am so pissed off. I’ll be using USPS from now on, as UPS is more expensive and much LESS reliable than USPS.

1 order lost by UPS. The replacement order had the address and hotel name on it. Still could not deliver after 3 attempts. I call the vendor I bought my product from and am receiving a full refund. Told the vendor I could no longer be their customer as long as they were using UPS.

UPS is by far the worst shipping company I’ve ever dealt with. Last week, I went to ship a very important manila envelope from California to Arizona. The customer service representative told me that sending it overnight wouldn’t make a difference — it would still arrive by Wednesday — so I agreed to send it via ground shipping. Well, my package never arrived. To this day, the tracking status still says “Label Created – UPS Awaiting Package,” which is completely false. I have the receipt, a copy of the shipping label, and even proof of the package itself.

UPS and its drivers are some of the most inept people I have ever dealt with. Driver delivered package to the wrong door and UPS stated they were going to close the case because it was delivered to the right address and wrong apartment.

They advertise is simple to "relocate a package" thru UPS MY CHOICE but fail to say that doing so will cause a 3-5 day delay in your package reroute. Absolute trash. DO NOT RELOCATE A PACKAGE AT ALL. ALL HUBS ARE NOW CLOSED YOU CAN'T EVEN PICKUP YOUR PKG AT RECIEVING.

Time and time again, UPS is the only delivery service that will not deliver to my doorstep. They walk halfway and drop off in front of my garage door, where others can see and take. However, the real is issue is when you need a person at the door to accept the package. In my case, there needs to be someone 21 years or older... And that's fine. The issue is that they only deliver during work hours, Monday-Friday, 10 am to 5 pm. For a person who lives on their own and is working during these hours, this can be very challenging. In the past, after failed attempts, they would hold the package at their UPS Customer Center for several days, when I could drive and pick it up personally... Not great, but a viable solution. This time they now return to sender after 3 failed attempts, no longer holding onto the package. If I could choose, I would NEVER USE UPS AGAIN! I will not buy things that ship UPS EVER AGAIN.

I sent a package. The address was one number off, so I tried to call and went through many people on the phone. No help. Then I rode back to the UPS place where I sent it just a few hours before and they said it had to be 24 hours, but they would straighten it out. I since went on my account to check the package, and it says that the tracking number they gave me is invalid. I called again and got shuffled around. Hung on for 17 minutes waiting on an operator and then they hung up on me as soon as they tried to answer. I'm more than done. Poor customer service!!!!

Their delivery schedule is a joke. Went from 5 days to 11 days and it was because a driver was late and it was missorted both of which is human error. That's sad when USPS is more on time than you guys. Do better.

Allows EDF International and Thomson Plastics to bill 3rd party invoices for thousands of dollars to my account. Even after reporting it still demand I pay for it. I also asked that nobody 3rd party bill me after California customers using my account to ship overseas fraudulent. **

Terrible service. They delivered to the wrong place and they said there is nothing they can do to help. I called and was told they will help. Then I was put on hold, and then they came back and said nothing they can do, although they delivered to the wrong address.

I was expecting a package today and the carrier couldn't get access. Ok not a problem. But when I called so that I can pick it up they wanted me to pay $5 dollars for me to pick up my own package. Are you kidding me. After I paid $52 dollars for overnight shipping and then I told them to just deliver it and in got an email stating it will be delivered Monday. Today is Friday then I got another email stating it will be delivered tomorrow which is Saturday. Now I just got another email saying it won't be delivered until Monday. I will never ever use UPS ever again in my life. After paying $52 dollars for overnight so I have to wait 3 days. Never again. I will use anyone besides ups. Horrible.

Horrible website, extremely difficult to navigate. MyUPS charged me $20 for a service that the website wouldn't even let me finish signing up for due to an error. Website is extremely buggy and filled with errors and glitches, customer service is no better. My absolute last choice for any kind of shipping needs.

UPS is junk. I missed my packet and the left me a note to pick up my package at UPS Access Point and I went there 2 times packet was never there. And person didn’t have any information on where the package is. They never left the package at access location and sent it back to sender without notifying. They’re junk and give information online my packet was in Texas and it still showing ups access location.

I am currently waiting on a delivery that Amazon sent via UPS, it's already 2 days late and they're guessing it'll be another 2! Oh, but that would be sat, UPS does run on weekends, so it'll be like 6 days late!! I've had 5 deliveries from them, 1 was lost, 2 are crazy late! 2 actually made it on time! That's terrible!!

I sent a package from the UPS store and this is an address I’ve used before and all deliveries have been made. This package did not arrive and when I called they said it had been delivered when I called the UPS store and they told me too bad call UPS and file a claim so I called UPS. I’m on the phone for 40 minutes transfer twice and then the third woman Tells me that I cannot file a claim with them because I used the UPS store. I informed her that the UPS store already told me they won’t file a complaint that you guys have to. She didn’t care. She said the package was delivered so it was delivered to the front door of an apartment complex that takes packages at the office not the front door.

Yes I will keep in mind "your guidelines" when filling out this review of your garbage service. Can you speak with a native English speaker? No. Check. Do you have to go through an automated voice assistant that can't understand the words "speak to a representative" ? Yes. Check. Have you already paid duties on high volume packages being shipped and when they get to the warehouse they try to charge you again for duties/tariffs? Yes. Check. So if UPS wants to follow the guidelines of basic business practices of doing what they are paid for then sure use them. Otherwise if you want your package to never arrive, be returned or even outright destroyed then UPS is the company for you. Garbage company filled with garbage people.

It would appear that UPS has no interest in finding and delivering a package to me. I called "customer service" who told me to contact "customer service". No new phone number was given to me after requesting several times. I cannot reopen the claim and I cannot open a new one. The reason for closing the claim was I could not be contacted however, my phone shows no calls during the period mentioned by anyone.

I needed my new card bird replacement overnighted to me and it is now going on a week because UPS wants to say that they have emergency situation. I don't believe that for a second. Everyone needs to just use FedEx as they are more reliable.

Horrible experience with UPS starting here in Fredericksburg Va, we paid $130.00 on Monday 27 October to ship a dress and jewelry to my daughter in San Diego California for the upcoming Marine Corp Ball at Camp Pendleton. It was supposed to arrive on Friday 31 October, it is 6 November and it has not arrived nor can they find the shipment. The last know location is Richmond Va on the 28th of October. UPS has done little to nothing to assist us, we filed a claim but have gotten nothing back from their customer service nor the adjuster assigned to the case. I would never use ups again for anything important, one of their employees probably stole the shipment because it was valuable and insured.

These people are such a joke! I’ve sent several packages marked fragile and EVERY SINGLE ONE was damaged. The UPS driver delivered a fragile plug UPSIDE DOWN to my brother! I’ll use USPS or FedEx because they're NOT STUPID!!!

I live in an apartment building and cannot leave a delivered package outside, especially not one worth $1,000. The stated delivery time window came and went and then UPS added 6 hours, till 9pm, as the updated window for delivery. I am not going to be home but they said (online chat box) I could postpone the delivery, reschedule delivery or have it sent to another secure pick up spot. The problem is they want me to PAY to do that. So, UPS is late but the want me to pay to fix it. Now, I have to postpone my plans for the night and HOPE the package shows up by 9pm. This is why I NEVER use UPS. I'll just have to make sure my suppliers don't either. Ridiculous.

There is a consistent issue with UPS as the shipper when ordering online. Amazon and others use UPS without knowledge, then UPS, instead of delivery on the first day, claims “The street number is incorrect,” though it is not and delays delivery. All attempts to correct the address with their CS is fruitless, most often the reps referring you back to Amazon or other sender. The other alternative offered is to pay to change the delivery, but that makes no sense since the address is correct. This has happened for the last 3 months, and our address is always clear and accurate on the shipping info and eventual package. On at least one occasion, a UPS truck is even caught on our doorbell camera delivering to the units just across the road a few feet away. Our address is one that if one plugs it into Maps app, directions guide right to our doorstep, so it makes no sense UPS cannot consistently make a delivery.

Not bad. Very bad experience and services...truck driver is very rude...I'm very upset and getting stressed cause they don't listen...no one help for services. Sounds like they are not interested to help or work..

Very bad customer services. Spent numerous of hours on the phone and still nothing has been resolved. I’ve called on the issue over 5x times. A rep left myself on hold for over an hour. 0/10 would NEVER recommend services.

I am a shipper and have a package sitting in UPS import Customs waiting to be cleared. Today is November 4 and the package arrived in the USA on September 19. I have called UPS multiple times and no one can help. They just give me excuses about clearance back ups. UPS told me last week they escalated this issue and that someone will call me back, but no one has actually done anything. This is embarrassing to my company and also embarrassing to my customer as they are waiting for these parts to fix a machine. UPS is making us look bad but it is out of our control!

UPS is the worst carrier in the industry. Customer service is non-existent and if you do get someone on the line after 30-45 minutes wait they are as useless as talking to the wall. Do yourself a favor and use any other carrier but UPS.

Our office, a law firm was waiting for a client's money order. After waiting half the day for this delivery, your employee (UPS) delivered the envelope and chose to leave it on a coffee table of the waiting room. Never communicated to anyone at our office that he delivered it. Our office has a counter at the reception desk that has a bell to notify us, also they clearly could have left it there. Every other delivery person, US post office, Federal Express, Amazon, even other UPS have done this. The Tracking

UPS is one of the worst delivery companies. Every single time Receive a package from them, there’s always an issue. I would never send through UPS or recommend. Horrible punctuality, bad service. Go with another delivery company.

I had horrible experience with UPS out of which the most common issue is Delivery - it's been 4yrs in the United States, at times I had no choice to go with UPS where as other courier services were always on time, UPS Never deliver on Estimated Time - always I need to add buffer time as 1week being the least and 2 -3weeks maximum for the delivery of items.

I’m extremely disappointed with my recent experience with UPS and their call center representatives. I reached out for help regarding MY package, and the level of support I received was unacceptable. The agents I spoke with didn’t seem to listen to my questions or concerns and provided no meaningful help or solutions. Their delivery drivers don’t even make real attempts to deliver packages — It feels like they just mark items as “attempted delivery” without ever showing up. To make matters worse, I was given no option to pick up MY package at a nearby UPS Access Point, which would have easily solved the issue. FedEx, on the other hand, offers that convenience without any problem. I honestly don’t understand how other companies continue to use UPS given this level of poor performance, lack of flexibility, and unhelpful customer service. UPS seriously needs to improve its delivery reliability and customer support.

I would like to thank my delivery driver Walter that always goes above and beyond to deliver our packages each and every day and even delivering packages at night. Tonight he arrived at my home at almost 8pm and greeted me and my dog Autumn with two packages and as always a dog biscuit for Autumn. He is her favorite delivery driver and she looks forward to seeing him. Walter is always kind and greets you with a smile no matter what. Thank you Walter for doing a wonderful job day after day! The ** and Autumn.

I loathe UPS. I won't order a product if they use UPS delivery. Delivery people make cursory delivery attempts in my experience here in North Denver. You can't communicate with the delivery person, they won't attempt to call you. Alternative delivery costs extra money. It would be better to just anticipate delivery at a UPS store if that were possible. Everything, and I mean everything I have ever ordered and shipped UPS has never gotten to me. I am furious.

I shipped a laptop out of the Capitol Hill location on Broadway (store 4967). They shipped a cellphone instead. Then when I filed a claim they didn't even refund me for the laptop box THEY DIDN'T EVEN SHIP THE PHONE IN and they are sending me a check instead of crediting it back to my card. They demanded that the recipient ship the cellphone back, but I'm still out a laptop and the cost in labor, driving, and waiting isn't worth the $184 check they are sending me for the $120 shipment I paid for. UPS has always been the worst shipping service but store 4967 is the worst of the worst.

I watched the truck drive away and they are saying it was delivered. I got on the trash app and the AI assistant is horrible, keeps giving me Amazon number. I never ordered Amazon. It's from TikTok. Now the AI agent is saying my zipcode for the picture is not valid. How did they deliver it then.

Paid for 2nd day air early for package delivery. Package arrive 3 days late. UPS will not refund your shipping for any package other than overnight delivery. Found this out after being on the phone for 1 1/2 hours with various robots and people who cannot speak English. They do not stand behind their deliveries.

UPS are thieves via FRAUDULENT, UNLAWFUL falsification of added charges on their shipments. They'll literally CRUSH YOUR PACKAGE to make it bigger in inches, then what it originally was & paid for as such, so to CHARGE YOU WITH ACCESSIVE LENGTH, adding an ADDITONAL $90 to your Ground shipment that was quoted UNDER $10!! We intend to start a CLASS ACTION LAWSUIT against these criminals! I HAVE ALL BLACK AND WHITE PROOF, IN WRITING via correspondence with UPS!

UPS is an horrible delivery company, if I could give them zero stars I would. I always have issues with them losing my packages resulting in delays. I would choose FedEx over them any day. They also have poor customer service communication as well, they need to do better.

I am so disappointed with this company. This was my first time and now the last. Handling instructions was ignored. They damaged my package and discarded it. I have no proof of same. I filled a claim and phone was not useful. Please do not use this company.

Delivery Instructions. Dear UPS, Yes, this address is correct. It was correct last week when you said delivery would be 10/29. And again on 10/30. And 10/31. And 11/01. And now we’ve hit the classic UPS special: “We will update as soon as possible”… 8 days later. Meanwhile, FedEx drivers by like “Delivered. You’re welcome. Love you. Bye.” Amazon’s out here dropping packages like confetti. Heck, even the pizza guy could find us blindfolded, on a unicycle, holding a hot cheese pie.

I missed the delivery driver by a few seconds in Friday. Was told and tracking started would be delivered in Saturday 1 to 5 waited. Tracking updated to 8 to 1130. Waited Tracking. Updated to 9 pm. Check again. Now it will not be delivered until Monday. They have closed their local office and no way to contact driver or pickup package. 1800 number just hung up for no reason because I was inquiring if there is another alternative. Very terrible customer. I would rate 0 if I could.

Worst Company out there!! Slow, Lazy, disrespectful drivers. Rude, moronic, useless customer service. Drivers that stomp across your lawn, deliver packages that look like they fell off the truck on the freeway and heaven forbid they come by when you aren't there if they need you to sign for your package. THEY WILL BREAK YOUR PURCHASES.

UPS delivered a box of pet food to our address. On their site the driver posted delivered to house. The package was put on top of an empty garbage can at the end of the driveway. I tried to call UPS for customer support and was put on a waiting list for 50 minutes. I hung up after 10 minutes and went to their dock in Isanti MN. I was treated rudely and unprofessionally. I was a Teamster and did delivery for 30 years. We were taught two rules for customer service. Rule number one, "the customer is always right". Rule number two, "when the customer is wrong remember rule number one". I am shocked what UPS has become now.

Not reliable with zero customer service and I don't recommend them. It was a very bad experience and definitely I will not use them or recommend to anyone. I called every number I can find for them and gone nowhere.

I hate to say but these delivery drivers need to be laid off. Delivery drivers don't care, they just drop packages wherever except where they should be dropped and that is the correct address. This idiot driver dropped my package and took a picture and noted that it was delivered. I checked up and downstairs in my complex, no package. I don't know where this picture he/she took, showing package delivered. Maybe robots can do a better job!! I'm sure they'll know how to read numbers and Streets. Humans are having a problem accomplish this task. I'm pissed, I paid my money to Amazon and they trust these incompetent drivers to deliver your package to the right address. Hell, lay them all off and use postal service only.

UPS has horrible customer service. They lost my $200 package 3 weeks ago - they have it marked in my notifications as "We have your package" and it has a tracking number that they assigned to it. When I call customer service I get the run around through bots or very unhelpful and rude agents. One agent said they didn't have my package and when I explained that I was looking at the notification on their site stating that they do have it and it has a tracking number she hung up on me after I had spent 45 minutes working my way through the useless bots. On my second call 2 days later I waited on hold for a live agent and was sent directly to a survey while never getting an agent.

I hope people stop using UPS since they are complete incompetent idiots. They lost my package within 12 hours of taking possession. And now it has been weeks in trying to get them to provide a refund and reimburse for the lost items. I have filed with the BBB, numerous calls and complaints to UPS with no one 'authorized' to help. I will never do business with UPS again and hope more folks follow suit and stay away from this worthless company. Good luck talking to customer service with everything being outsourced to non-english speaking workers. Pathetic company!

Your app has been telling me my package was out for delivery for the last 3 days and still have not received anything. All you do is update the delivery date every day and it says my package was scanned in a facility 15 minutes away from my location... Customer service was no help and no one can tell me where my package is especially after being overcharged for your crappy services.

This is in reference to tracking # **. Item order was placed with Amazon to be filled by third party. Tracking info showed item out for delivery by 9:00 p.m. on Saturday 10/25/2025. It never arrived. Next day, Sunday 10/26/2025, tracking info showed item to be delivered by 9:00 p.m. which I never believed because UPS does not typically deliver to residences on Sunday. Tracking info on Monday, 10/27/2025 showed item Delivered. It was Not delivered to my address but instead, delivered to a residence on our street. With foot work, I located the package. House numbers are Clearly noted on our residences. And, this was at 2:12 P.M. on a bright, sunny day. Terrible delivery service by drivers who Do Not care!!! Drivers should be required to take a photo to show Where item is delivered as does Amazon delivery.

I am unable to locate my Halloween costume within your facilities, despite having paid extra for expedited shipping to ensure its arrival before Halloween. Upon contacting customer service to inquire about its whereabouts, I was informed that the representative was unable to assist me. This has been a rather disappointing experience with UPS, as I received no resolution from the operator and encountered difficulties understanding the individual I spoke with. I will never use UPS again.

Absolutely horrible. My bank sent me my cards twice and each time the driver kept saying that I’m no longer living in this address and I have no idea why he says that. As a result, none of my cards got delivered to me. I have no problem receiving my package from other carriers. Absolutely horrible experience.

I ordered a gift for my daughter's birthday. It was suppose to come today. I received notification last night it was on it's way and today I get a notification that the delivery date is changed but no date given and when I tried tracking the package THAT both MACY'S AND UPS gave me it says the number isn't correct!!! This here is why AMAZON is winning the consumer war!! BOTH USPS AND UPS CAN'T BE TRUSTED!!

I have an Ebay store which I sent a package to the buyer using the Ebay shipping calculator as I've used thousands of times. I chose UPS with the cost of $89 to ship after measuring size and weight. I sent off and it did arrive without issue so I thought I was good. Ebay just sent me a $185 charge from UPS saying the shipping label was $274. I could've sent a item twice the size and weight without being close to $274 so obviously something logistical occurred.

I have too many issues with UPS to count. Lifesaving medicine delivered to the wrong address TWICE when anyone with common sense would have realized the address was on a MAIN ROAD not a pothole-laden DRIVEWAY. Latest issue is paying $124 for next day air on 10/27/25 from West Virginia to get a master breaker so I can get the electric back on at my house. As of 7:29 pm 10/28/25, no breaker has been delivered and customer "service" told me to contact the shipper which was the FIRST thing I did. I will no longer do business with anyone who ships UPS. This company makes the USPS look like Miss America - winner all the way around. DO BETTER!!!!

I ordered a part for my car from Napa auto parts because I was having problems with my car and the delivery was supposed to be between 1:15 and 4:15pm. So I get home from work and took apart my car in anticipation of the delivery. So that's all I had to do was slip it in and put the car back together. 4:15 comes and goes so I go on the tracking website to see what's going on and the website says it's in Miami and it been the since the day before at 9am was the last update which is 2 hours from my house. So I go to the AI assistant to see if I could get further information and I go around in circles talking to that thing.

My granddaughter's halloween costume is in Middletown, PA and has been since October 10, 2025. It is now October 28. I am very angry. It only took 5 days to arrive in PA from California, what a joke..

If I can give them 0 stars I would. Supposedly UPS attempted to deliver a package..Which I was home all day! No one knocked or rang the doorbell. When calling customer service I get someone from another country, trying to explain to me where the package will be delivered. It's being delivered to an access point before 9 pm. That access point closes at 8 pm..So I asked what it they attempt after 8 pm and they said it will take another 2 days to reroute for delivery! This is ridiculous. When I asked to file a complaint, they tried to say they were going to escalate the delivery..Then they said it will be there before 8 pm. So now I have to wait all day and chase them around for a package. Get it together UPS, YOUR SERVICE IS THE WORSE AND SO IS YOUR CUSTOMER SERVICE that I can never understand a word they are saying. I don't know how they stay in business. Don't use UPS for nothing! Worse delivery/customer service EVER.

The UPS drivers not all but the ones I've had lie and say, "You wasn't home on my 1st attempt." I wasn't because my estimated delivery time was between 9-5 but they came at 8am which I was gone. The 2nd attempt I took off to stay home. Expected delivery 9am-9pm. Guess what? At 1:14 I get a text saying the driver tried to attempt delivery but the business was closed 👀👀. What business were you at? I don't stay at a business. I stay in an apartment. So NOW I have to wait until the next day😡. Called UPS rep, sat on hold 45 and still have to wait until tomorrow, pay 7.99 and wait 2 more days for the package to be dropped off at the closest UPS location. They need to retrain these drivers or mentor their route because these drivers will lie in a min.

On my package description I made sure to put that the package should be put in a box by the side door. Whoever delivered it put it on the front porch where my neighbor's dogs got it and tore it up. The delivery driver didn’t listen to my instructions and now my package is in pieces.

I been waiting on a package for several days. They stated my address was incorrect, but my son gets stuff delivered weekly. Then once they do deliver, it's the wrong house that I have no idea what house. I mean it's not that hard to put it in a GPS. Then you a virtual assistant when you need to complain. UPS is horrible.