United Parcel Service - UPS Reviews

Talked to them several times about my business hours and still delivers early morning when no one will ever be available.... Then reschedules days we are closed. I'm constantly having to pick up my packages. What is the point???

I’m a small business owner, and I’ve paid the tariffs. My packages are being held by UPS and they simply don’t release them. They charge both the sender and myself the exact same tariff, even though only one of us should be responsible for paying. When you call, the staff is either incompetent or unable to articulate clearly enough to have an educated conversation. To make matters worse, they’ll say that packages are on the way and scheduled for delivery by 9:00 p.m., while the tracking shows the package just a few miles from my home. Yet, the packages never arrive. The UPS app is pure garbage—it constantly shows “delayed” without any explanation, and when you call for clarity, you get absolutely nothing. It’s sad that we have to rely on people with 0 IQ.

Never send anything with UPS because they are not reliable because I hired a company to send a flower give to a love one and they picked up the gift on Thursday afternoon to be deliver Friday morning and they left it in the warehouse all the way until Friday night and they shipped it to the city by 11 pm on Friday and was delivered Saturday afternoon and the flowers were all smashed and all dead and all I received was for the person to tell me they don't want to talk to me because the flowers looks like if I wanted to send them to the cemetery and she left me for that reason because the roses were dead.

The most horrible service I experience entire life. They give you frame time which is in the work time and guess what they do not show up. Next day they give you the same early hours till you get out of work again and they do not show up. They show up whenever they want. You try to speak with customer service. I wish I can put a photo right now. I wasn't hold for 1 hour and like 30 minutes nobody answered. They say wait for the next representative. They never answer and the time frame it's in the day in the morning when you at work and if you want to go pick up the stuff by yourself they charge you more than $7 for you pick her up yourself. This is just ridiculous. Oh if you want to pick it up they have to keep it and hold another 24 hours and then you go and pay Seven dollars plus taxes for you go by yourself with your gas in the car to pick up the package and you even have to pay for it.

I had a $550 package that was heat sensitive being delivered through UPS between 8:30-10:30am. I live in AZ and in an apartment complex and they put your deliveries in these metal lockers which in hot weather, bake. So, I called UPS to ask if they could bring my delivery to my door and ring the doorbell because I work the graveyard shift and would not be up, but my husband works from home and could bring my delivery inside. UPS said, yes that they would bring my delivery to my door.

I see they have a 1.2 rating and like the others, I would give them a zero if I could. Charging a ridiculous amount for two day delivery and going on a week, even though the package has been less than 10 miles for the destination for days. Customer service calls are a joke. Absolutely the last time I will ever use UPS.

If I could give negative stars, I would. I paid for expedited next day delivery to meet a very important legal appointment. The package was one week late (missed my appointment) and the envelope was beat up. The original document inside was damaged because the envelope was opened in one corner ($180 value). After I filed a claim, I kept receiving messages that the address was incorrect and they were verifying… Bunch of lies because the address was perfectly fine when I finally got the envelope. USPS or FedEx from now on.

Hands down the WORST when it comes to service, customer support, or any other thing that requires speaking to someone other than an automated system that is just as useless! The personnel are more focused on quickly leaving the we missed you sticker on your door, rather than actually knocking on the door and giving you anything. It's No wonder FedEx is taking over this type of service.

So UPS is like a cable company where they tell you they'll be there between 7 AM and 9 PM so you have to wait around all day to sign for a package? Who has the luxury of taking a day off work to wait for a delivery? If you try to reschedule the delivery for a more convenient day and time for you, they'll charge you $12, then not show up in the time window they promise. You guys suck.

In one year I had a business ship thru ground service. Both time they were lost or stolen both times in TX hub. UPS has a big problem in the TX hubs with theft or misplacing shipments. I’ll never ship anything with UPS again! They need to fire everybody there and start over.

I have a pkg that was delivered from Jacksonville FL to Clearwater fl distribution center. It arrived at 8:15 am & was loaded at 10:15 am. This is 3 coolers of 1/4 of a cow, over 100#s. Where did the truck from Clearwater go, not here, it went to St. Petersburg. Last I checked, around 4:30 it was in Lealman. It's 7 pm now, no UPS truck yet. Called customer service, was told to use someone else next time. Great answer. The scheduling staff at the Clearwater warehouse facility needs to be fired! This is unacceptable service and customer service.

Inexplicable! Harrington dispatch - not the first time. Apple product over 1000. No reason given. On truck, arrival time given, then after time period passes it says being held. No reason. Day two same. Phone hold time 72 min wait day 1 if you want to hold or have call back. They didn’t call back at all. Day two same exact. Wait all day then after promised time - new note package being held. No reason. 42 min phone hold, this time they called back. Tried telling me they couldn’t do more. Then Blamed Apple!!! Finally they got dispatch to try the driver and try again. Still waiting

It isn't worth paying the next day air early am fee. Of the last 3 packages I have sent that way, one 1 actually made it. I get so tired of having egg on my face to my customer because UPS fails to show up. The most recent incident, customer service told me to call back tomorrow because they don't consider a package lost for 24 hours, yet my package doesn't show it has even arrived in the state it is supposed to have delivered in by 10:30 this morning (7 hours ago). And trying to get ahold of an actual customer service rep is a feat in itself. AI can't answer my questions.

I had a terrible experience with UPS. I normally use FedEx and never had an issue, but this one time I decided to try UPS. I shipped a package to Canada and even paid extra for 2-day delivery. It has now been more than 10 days, and my package is still not delivered. Every time I call UPS, I’m placed on hold for over an hour and a half. When someone finally answers, they take my information and then hang up on me. This has happened multiple times. I have now spent two full days trying to reach someone to get answers about my package, with no success. This level of service is unacceptable. I will never use UPS again and strongly recommend others avoid them as well.

If I could give negative stars I would. The UPS company as a whole is awful and should be audited but this location specifically I’ve had issues with 2 years in a row and each time I’m told that someone didn’t do their job and “oh well”. Last year I ordered close to $400 of clothes and somehow they just never made it to me. The delivery photo could have been anyone of the 600 apartments in my complex.

We use UPS daily. Since their partnership with Worldwide Express or Speedship, customer service has dropped off. Prices have gone up, you can't speak with anyone, and our bills are consistently wrong. We are currently backing away.

Ordered shoes online, got a notification that my package was delivered, looked outside, nothing there. Driver took a picture of the box, at a different house! I filed 2 claims with UPS. Instead of fixing their mistakes, they want me to contact the seller. The seller tells me they were notified the shoes were delivered..UPS is horrible with customer service and handling situations

UPS is fine when everything works perfectly but impossible to deal with when they have a problem. I defy anyone to talk to a real person in less than an hour, at which time you are likely to be transferred to another person with another 80 minutes wait. Given a choice I will never accept UPS shipping nor will I send items by UPS which is a shame since I have a store nearby with friendly staff. I couldn’t even complete a lost package claim online and they just refused to accept it. Customer Service does not exist here. USPS and FedEx are far better. You have been warned.

I wish there was below ZERO rating. But I can rate it here, it is MINUS 10. World's worst service. It should shut down immediately. They have my package, there is no way to track it, to talk to a real human, to locate package, to pay bill online. I received a letter 13 days after its issue date to make a payment. I have tried everything online and over the phone but still unable to make a payment. Guys please stop using UPS, it should be named the junky service.

Not long ago, I left a very nice review for the UPS store on Pearl Road in Strongsville Ohio. At that time, there were a couple of guys working there and they were very considerate and caring about my packages. Unfortunately, today on September 29th 2025, I did not have the same experience. There are two women who were working there when I was there at approximately 10:15 a.m. I walked in with three packages super high on my Walker and I stood at the desk as if I was invisible. The two women continue talking to each other and even picked their phone up and showed each other something on their phone. I was shocked! There was nobody else in the store except me!

UPS is by far the worst parcel delivery company ever. My packages are NEVER and I do mean NEVER delivered on the dates I told. My package was to arrive today by 7 pm and not only did it not come and is sitting three states away from me, but I called customer service and was transferred over to their international line that is 24rs and sat on hold for TWO HOURS AND 11 MINUTES and no one ever answered my call!!!! I absolutely hate having to receive anything from them.

They lost the package for 2 weeks. Finally says it's delivered today. Sends me a picture. Not even my house. Had to call and find out where it was. Terrible. Terrible people to deal with. You asked for a phone call back. They finally call you back and then they make you wait on hold again for another 20 minutes. Idiots.

Worst delivery service imaginable, and the sad thing is that they have better reviews than FedEx which is scary. I don't know who else to use but I have to find some other delivery company. These people cannot handle a simple delivery. They won't read the instructions that you leave for where the package needs to be left, and in their great wisdom they'll leave it on the sidewalk, who in the right mind leaves packages on the sidewalk. They couldn't be any worse if they tried.

Paid for 2 day shipping for live plants. They said there was a problem with one of their trucks so it would be delivered until 5 days later. Called customer service. The package is literally in a hub the next town over and customer service is useless. This company sucks, I'll be using FedEx.

Hold time was 1 hour to get a call back. When I received the call back, UPS said the hold time would be 14 min to talk with someone. Just trying to track my package from Canada. Sat in UPS Canada for over 2 weeks now sitting for customs in the US. Still do not know when the package will arrive.

**, this is my tracking number, my package been going around for 1 week, they try to delivered 2 times with it was out of time frame, now after 2 time not delivering my package I call the customer service and they are saying they don't know why the package wasn't delivered. The worst experience I ever had with posting services.

This company can’t get their head straight on delivering a package on time. Will not be using them anymore for my business. FedEx has been so much faster and reliable. Done with UPS. They always send a text saying your package is being delivered. That means I will get it 3 days later.

Had a part ordered for my refrigerator and the sale price was $130 plus shipping and insurance. Now they are telling me I owe $380 for brokerage fees and government fees. They are the ones that are responsible and no one can let me know what is going on. This is the worst experience I've had with any company. They need to get their stuff together. If my team worked like them, there would be no more company.

The worst service. Driver didn't even try to reach me. But I stayed at home for whole day just because expecting this parcel. I have to pick up it myself. Nobody calls, drivers just stayed near enter door and no calls, notification-nothing,and I saw this truck near building, after 2 minutes - he was leaving. Customer service just says he couldn't reach us and didn't have access However, we receive parcels with no issues always. Unacceptable.

Unsatisfied customer, I was supposed to receive my package three days ago, they stated in a message that the address was, which was false, customer service is very hard to reach, when I did talk to customer service for the third time they made it seem like they got the matter resolved, which was false till this day. I am still waiting on my package and I would not recommend UPS to anybody.

After a failed delivery attempt by a substitute driver, because our regular driver is on vacation, my delivery was left outside my business, after we had closed for the day. The delivery update had our business hours listed on the instructions, and we had already received a delivery from a different truck earlier in the day. This meant my delivery would have been sitting outside the business for anyone to take if someone that knows me hadn’t seen it and stopped to grab it, and then let me know it had been left there unattended after closing! Absolutely ridiculous.

If you are planning to order ANYTHING from outside of the U.S.A. be aware, UPS is poorly prepared to handle the suspended "duty-free de minimis treatment under 19 U.S.C. 1321(a)(2)(C) for articles described in section 2(a) and section 2(b) of that order." In other words, since you, the consumer have to deal with that duty payment now, upon delivery, they will charge you that fee and you cannot pay with a debit, check, or credit card. It has to be either a money order or a cashier's check and you have to pay it upon delivery to your residence with those required methods, otherwise they will keep your package until you have the proper method to pay.

UPS suppose to deliver yesterday. Never arrived..Suppose to come today and delay in time twice.. I went into the app to make sure they release package without my signature so there won’t be any more delays and I see them outside pulling off..left a note on door..took package with them..They were suppose to leave package..Now I am online with a machine for a few then a wait time of 26 mins..These companies need to stop using their service 'cause they aren’t following directions and I paid for one day delivery thru Fashion Nova..I will be getting my money back for express delivery..They are just hiring anybody now.

UPS= United Package Stealing. that is what they do. they steal good high value packages . they only pay you $100 back after god knows how long. Has happened to me a few times. some of my highest valued packages got stolen by bunch of thieves at UPS. One star is too many for these criminals

Receiving packages from UPS is hit or miss. I recently ordered a package and received confirmation it was delivered. It was indeed delivered, just not to me. The picture showed a building with the wrong address. I filed a claim and added a picture of my home, which they closed without informing me. When I followed up, I was told I had to reach out to the sender and have them file the claim. UPS was at fault why am I running around doing their job. It’s not the 1st time I’ve had issues and sadly I don’t believe it will be the last.

United Parcel Service? More like useless parcel service. Delay after delay and if I want to change delivery so I can pick it up at an access point, I have to pay? Okay, no problem, I LOVE paying for other people's incompetency. Maybe calm down with that corporate greed, hire more drivers, and treat them better. Disgusting ** tier service.

I was driving north on Woodley Avenue just north of Rinaldi Street today in Granada Hills, CA. at about 4:25 PM, when a UPS delivery truck swung out from the curb and made a U-turn w/o any warning, forcing me to jam on my brakes and blow my horn. Since he could not complete the turn, as the street is only 1 lane each way, the driver stopped, blocking the street and began making hand signs and cursing at me. I guess the drivers are not taught common courtesy when they are almost the cause of an accident.

I paid for UPS same-day delivery for my package, but the experience was unprofessional from start to finish. The tracking showed a “second failed attempt,” even though no first attempt was ever made. I was home all day, and no one rang, called, or left a notice. On my first call, customer service told me the driver had already attempted delivery and that I would get my package the next day, but when I pointed out that no notice was left, they admitted the driver made a mistake and promised I’d get a callback. That never happened.

I am the customer. I own the package. Not the shipper. Not UPS who is delivering it. I am. I paid for it. But my wishes are completely ignored. Yes, the infamous “signature required” story. I live alone and I work. Yet they insist on coming at 10:30 am and leave their ridiculous “We missed you post it note.” I wake up at 4:30 to go to the gym before work. It is 7:24 pm, well beyond my usual bed time, because the company is doing me a favor by having the driver come back at 6:00 to deliver some I paid for and said “JUST LEAVE IT”! “Well, it may be stolen!” “Then it is on me!” “We can’t do that.”

Box arrived broken on the side and resealed with regular tape, empty, iPhone stolen from an employee, then apple sent another item and delivery with no effort to contact customer, how is possible to receive everyday packages from Amazon and impossible one item from UPS, horrible experience!!!!

If you or your company uses this delivery company. Then I immediately halt all business with you cause I already know you make poor choices. Customer if left in the dark and the Customer services let you know they could care less.

Found my delivered Butcher Box order at my neighbor's house. Getting the package to the right house is the job. Would really matter but it was frozen beef etc. I would have been upset if my order had spoiled.

The UPS website is a buggy mess and when the website inevitably does break you're forced to make a phone call where you will talk to 1-2 incompetent individuals in logistics before being transferred to the department you actually need to talk to which can take up to 5 hours over half of which will be on hold. It would be great if the virtual assistant could help of any of this but it is just an extension of the website and even when it knows the exact problem I have (which takes a lot of work to know what keywords it wants from the consumer perspective) it still is unable to solve anything past directing you to the website which as I stated earlier is not working. This issue has also just gotten worse with tariffs and UPS is notably worse than its competitors like FedEx and DHL. I cannot express how terrible of a service UPS is, especially for international shipping or anything that requires payment. NEVER USE THIS COMPANY.

I’ve had a package stuck in Seattle that has been “scanned” by employees I presume for nearly 2 weeks without any movement or progress. The customer service is awful and no one is picking up waiting calls. I’ve been on hold twice now for hours.

Their service is less than zero especially their customer service. After waiting for 70 minutes no help offered. I called several times and the same ending, no help offered. Their delivery service is also a mess.

The manager went beyond his duties to help me. I'm very satisfied with his performance. I'm disabled and he did it all. Made copies, faxed my material and even mailed my letters. I will stay loyal to their services.

On Sept 11 we paid $66 for an overnight delivery of a important check for a very large amount. We mailed it from West Linn OR, and it was supposed to have been delivered by 12:00 noon on Sept 12. It did not. We tried to get a refund from the UPS Store, but all they could do was help us file a "Claim". The check was finally received on Sep 17, but had been routed through Illinois. Today, Sep 23, I was informed that my claim was denied. I went to the tracking site, and did the virtual chat. It said to call the UPS store at **. I called the number, but even thought I checked and rechecked the number, I just got a private citizen. I just an automated call from UPS, and am now on hold waiting for live service representative...

If I could give them a zero I would… For the past 8 hrs, I’ve been tossed from one department to another and no one knows a damn thing!!! Including the Supervisors!! And at the end they give me a damn email address so they don’t have to answer the question. And now I have to pay the driver to drop off my package that I already paid shipping for?! WTH is going on?? I get these tariffs are confusing but charging people almost 50% additional for their packages is ridiculous! Awful customer service… They don’t know wth they are doing….

Charged brokerage fees when it was a gift and you do not have to pay fees if the gift is under $60. Called 3 times to have this package reassessed but no luck, called 3 times on hold 35 - 45 min. each time. I'm told it will take 4-6 weeks, FedEx can recess a package in 20 minutes!

I live in AZ and I ordered an AC window unit as my large AC are both down. My package shipped from TX to AZ on schedule to deliver 9/17, arrived to Goodyear AZ sort facility 9/16, 10 min from my house. Next it got rerouted to Oklahoma, lucky me, and I was updated that it would now deliver on Friday 9/19. On Thursday 9/18 I received an update it was delayed and would now deliver on Monday 9/22. I called UPS and was greeted with horrible customer service by a really nice agent who is helpless to help me, and a whole lot of we can do nothing for you, "it's a ground shipment". I have spent a good chunk of my life in various forms of sales and customer service management, and while hot in both my house and my temper rising, I tried to hold my cool.

My package was delivered very late. About 2 weeks late and the package was opened when delivered. I wish I could have called the driver and asked why but they were in a hurry. This is unacceptable for UPS.

Garbage. Promise Monday delivery. All weekend up until Monday at 6pm when they shunted the package off to USPS and changed delivery day to Wednesday. No online chat option, so they offer a callback, only to call a half hour later to confirm I want to talk to a representative, then tell me there is an 18 minute wait time.

WORST DELIVERY SERVICE EVER!!! Date of delivery was supposed to be Friday Sept 19th from 1:15 to 4:15pm and they came in at 11:04am leaving a Delivery Notice and not even ringing the doorbell. I placed a phone call to CUSTOMER SERVICE WHICH I WAS ON HOLD FOR A GOOD 35 MINUTES and whoever answer wasn't American making it difficult to communicate with. Then if that's not enough they said they would deliver today SEPTEMBER 22 from 1:15 to 4:15PM then they Changed it from 3:15 to 6:15 pm and changed again to 7:00pm. I finally got the delivery today at 4:30pm. I am appalled at UPS. They are worst than USPS. Whatever is going on whoever is in charge should change all. This BULLSHIT!!! It seems that there is lack of leadership and order. I hope they're not ignoring all these bad reviews they have.

UPS failed to deliver my package saying they needed a gate code. My community is open. It does not have a gate. The driver obviously did not go to the correct address. Now my package is in limbo and no one can let me know what’s going on.

This has to be the worst service ever. If we can get rid of this service in general, I would vote it. How can you just leave a paper saying you attempted delivery when in reality you didn’t. Waited all day by my door. The minute I walk away for one second I get a notification that delivery was tempted when I was home all day. It’s either your drivers need to get it together or just get rid of UPS. Never have I had any issues with any other service like FedEx. They are actually spot on and knock on your door.

Absolute worst experience every single time. I don't understand why businesses are still using this company. Customer support doesn't really exist. My package was lost and UPS doesn't really care. Courier did not deliver or it's delivered somewhere else. Address system is not working. Every single time they claim that part of the address is missing. I do use a lot of different companies but UPS is the worst so far, level of incompetency is tremendously high I would trust my dog on guarding a steak for an hour rather than UPS delivering anything. This company is a JOKE. Stay away!!!!

Worst company to deal with, They don’t follow my delivery options at all. Also they update my delivery date to a business day but then email/text on a Saturday morning telling me they are going to try and deliver my package. Call their customer service which they ain’t worth a damn at all. They basically didn’t care. So now I have to take off on a Monday to get this package because they can’t communicate well.

UPS is the worst to receive packages from. For the last 2 days I’ve been trying to receive a package that requires a signature. I’ve called many numbers and have tried many times to change the dates on the website. Customer service is awful to try and reach. The website isn’t any better when it continue to say “try again later.” It will not allow me to continue to next steps on the website. Pretty impossible to sign for a package when they deliver at times people work and constantly change your delivery times. Very frustrating. Wish this place was better at helping.

Bloated and unreliable mess of a business. Brought a package and told me I owed $80 in additional delivery charges. I spent four hours on the phone before being told I needed to email the details of my “dispute”. By the time I received a response to that email (requesting me to submit two more forms for further review), the package had already been sent back. Couldn’t be less happy with the customer service and inability to resolve a straightforward issue - hopefully the whole company goes under soon.

UPS is the worst company ever, avoid them as much as possible. The packages are never on time. They never knock or ring the doorbell only leave a note and walk away within less than 10 seconds. The customer service is terrible, you are very likely to sit on call well over the estimated time by several fold. Terrible company.

After paying $126 for next day deliver my package was not delivered the next day and instead to be a 2nd day delivery. To minimize the error UPS will deliver 3 days later. What a poor customer service, I had to wait more that 1 hour to speak with a human. UPS sucks! Horrible delivery service. Not reliable. Don't pay for next day delivery.

Horrible service. They lie. They never showed up for my delivery and made me wait all day; they never pick up the phone. They don't work weekends, so if they don't deliver, you have to wait until the next business day. Never again.

I work for a dealer that carries international products. Unfortunately, the international claims department by far has the worst customer service. After I have been on hold roughly 10 hours, spoken to different representatives that tell me they are going to escalate my claim, I have had zero luck. Now I have a product that is stuck in a holding facility and being returned to the shipper. All because the harmonization is correct, but UPS fees are not.

I had a package that required a signature from an adult. However I like most people am not able to wait a home all day for a UPS driver. I contacted ups customer service to try an find an alternative. I asked if I could leave a signed note authorizing them to leave the package as other shipping companies do. They said no that is not company policy. Then I asked to have to package directed to a ups access point where I could sign in person for the package. They said I the customer do not have that power and would have to contact the store and have them request to send the package to a ups access point. I paid good money for my package to be Delivered to me. Ups did not deliver it and has made getting my package as difficult as the possibly can. Even Canada Post would do better.

Tracked my package from Canada to my city. It arrived, but a note stated it could not be delivered as addressed - it is my local Post Office where my PO Box has been for 25 years. I have had other UPS packages delivered here and get all my mail here. I get many UPS packages sent to my work address, but they are larger/heavier items. I know I am in their system. I know they have my phone number to make a call. Who can I call? Gotta go to their website. Went through hoops trying to add, yes add, the physical street address of my Post Office. I submitted it, but I could not seem to get it to add the street address. Made a call using their support number, answered a bunch of AI questions and finally got the "connect to a representative," which will be a 110-minute wait or we can call you back. OK, call me back.

It's Friday and scheduled a pick up for Wednesday. No one has yet to pick up our 4 boxes, after on hold for one hour your CSR said our confirmation # does not exist neither does our tracking numbers. You need to fix your issues. I don't like using you all but I have no choice since we are a corporate.

I ordered an Iphone and iwatch to be delivered on 19 Sep 2025. Not once in the two days it actually showed up in the UPS app did it way signature required. I went to lunch with friends and when I arrived there was a sticker that said they tried to deliver but I was not home. This is crap! They could have notified me on the app or done something to say signature required. And of course when you try to call UPS, it is impossible to speak to a human. UPS had already re-scheduled to Monday instead of Friday and to them this was a done deal so the bot would not allow you to speak to a human. Such crap and horrible experience. Will no longer order from Apple if this is how they deliver products. And BTW - I live in a safe, gated community without porch pirates. No reason for UPS not to deliver.

We all already know UPS, much like AMZ & FDX, is trash. But I felt compelled to write a negative review anyway, since I just wrote a negative review for Oak Harbor; whom they passed my package off to. I have a Ring camera and can see all activity live from my watch if I wanted to. Instead of seeing a driver dropping off a package I receive an email saying an attempt was made and the FINAL attempt will be in two days. No note on my door… So 2 days pass and I receive another email saying delivery attempted, WILL TRY AGAIN TOMORROW… ??? “the final final non-attempt??” -well 5 minutes later I see a driver dropping off a package to my door.

UPS is TERRIBLE. Do not use UPS. They don’t notify the home owner when they arrive. They don’t explicitly say a packages needs to be signed or not. The delays are terrible. Customer support does not do anything to help the customer.

It has been repeatedly shown to me why you have 1 1/2 stars as an overall grade. Your tracking gives a 14 hour window for delivery that's it. God knows my time is worthless kinda like your customer service and attention to your customers needs. See you still failing is sad.

I used UPS in Lewisville Texas to send a cell phone to Fort Lauderdale Miami. It was the worst experience I’ve ever had. I purchased insurance for my shipment. The phone never reached the intended receiver. I was told by UPS because the package was given to an individual (not the intended person) I don’t have a claim and it was denied. I spoken to UPS claims department and corporate office. All I get are formality responses. Very unprofessional. I’m out over $1000 for your cell phone plus the cost of buying insurance that was useless. UPS is not transparent with their policies and do not handle their shipments with care or concern.

STORY BACKGROUND - I ordered a PROBASE Steel basketball Hoop from Amazon in the USA on July 27, 2025 for $159.99, $23.3 shipping and $11.03 tax. I received the package with no issues except it was missing parts. So I did a return and ordered a replacement on 09/08/2025. This time it was stopped at customs and a charge of $223.41 was being requested. No details on why or what was going on, just a BIG "PAY NOW" button with an email and text basically telling me to pay if I want my package. I literally thought this was a phishing scam and even asked AI. AI agreed. A week later the order had still not arrived so I logged into Amazon and saw it was delayed at customs. So then I was thinking maybe this is real for whatever crazy reason. So I logged into UPS and saw that it was for a duty charge and got the same "pay now or else" (even though it states the driver will charge you at delivery is an option, you cannot choose that).

I had a modem scheduled for delivery to my apartment. The UPS driver kept saying, “Not on the directory.” But here's the thing—there is no directory in my building. He could have easily walked in and left the package in the lobby like they usually do. But for some reason, when it comes to my deliveries, I'm suddenly “not on the directory.” Mind you, I’ve lived in this building for 11 years and have received plenty of UPS packages without issue. Frustrated, I called UPS to complain.

I tried this option against better judgment. I haven't used UPS in a while, and now I remember why we stopped. I've tried using UPS overnight Air service 3 or 4 previous times from this same business, and each of those were also 2 or 3 days late. So here we go again, I made an order with this business Wednesday morning, and they dropped off the package to UPS that afternoon around 4pm. At 5pm UPS reported that they had it and it showed it departed Rochester around 8pm. It took all night to arrive in my area. By "Air"... (This is 13 hour drive by vehicle. They claim they are bringing my package by AIR, yet it didn't arrive at the Waterville UPS center for over 12 hours. And now it sits in Waterville and just says processing.

A UPS person came to my door approx 310 pm this afternoon. He handed me a small (tiny) box and I asked him where my large delivery was and he said "I only have this". Later he searched his truck and found my box. He also asked that he scan the small package -- it was not even addressed to me and not at my address. Does UPS not hire people who are smart enough to determine the correct address???

UPS sucks!! I will no longer order from my favorite places because they use UPS for delivery. My package was supposed to get to me yesterday. They said they didn’t have an apartment number for my address so they couldn’t deliver. I updated my address and was expecting a delivery today. Of course no delivery instead a find a note on my apartment building door saying delivery was attempt but yet, no one rung my doorbell, knocked on my door or anything. After calling and going through three people I was told that dispatch would call me in an hour for a pick up location.. two hours later no call. I call back and they said they attempted to call but the number I have them wasn’t working… “if my number wasn’t working then how am I on the phone with you now?”

Worse customer service on the planet. My delivery was supposed to be free through Amazon, then they tell me 24 dollars so ok I agreed only because I wanted my order then it went from 24 dollars to 31.77 for no reason. Customer service did not understand English at all then, they said I had to pay it first. I told them I would pay when I pick it up. They said no, so I had the package sent back. What joke, never again.

I took a Howard-miller clock valued at $2,849 to a UPS store. Paid over $600 in shipping and they destroyed it in shipping. They admit they caused the damage. After a 6 week review of the claim. They sent me $100 check and said case closed. DO NOT SHIP ANYTHING OF VALUE THRU UPS.

On September 1, 2025, I placed an order with MichaelKors.com for two items and paid an extra $25 for expedited shipping, with delivery promised for September 4. UPS marked the package as delivered at 12:15 p.m., with a photo showing it left outside my building gate instead of in the proper secured mail area. Within 10 minutes of the delivery notification, the package was gone. I immediately filed a claim with UPS. They told me the investigation would take 8–12 days. On September 15, I got an email saying the claim was closed, but no explanation was given—only the same photo of the package sitting outside the gate. After nearly 6 hours of calls and holds, I was finally told the package had been “located” and they would attempt redelivery.

Text notifications don't work. Driver showed up a day early with no notice. Customer service will leave you on hold for up to an hour and every one of them tells you something different. They won't let me pick up from the store and won't let me pre sign. They won't let me have someone else sign so I just had to take a day off work to make sure I get my package. Will never use UPS again.

UPS is the worst!!!! 90 minute hold times for international shipments! I will tell my cfo to shut our acct! Customer service is terrible they don't have any information to give you - Package is stuck in ky warehouse for over a week - You should fix this problem asap.

I have had an account with UPS for 35 years and have never had such bad experience as I did yesterday. I was trying to ship a package and the site said there was something wrong with the information on the form. I was shipping to a SAVED ADDRESS that I had shipped to many times. I spent over 1.5 hours trying to contact UPS and/or solve the issue. I finally was transferred to a line and had to leave me # for a call back. That was yesterday at 10 AM.... I'm still waiting for the call back. I did solve the problem by shipping FEDEX for the same 'discounted" price that UPS charged. I'll NEVER USE UPS!!!! WORST CUSTOMER SERVICE EVER!!!

They suck. Stayed home waiting all day for my package and when I called was told to wait to end of day. Lady ensured that I was getting my important package today. No help. Horrible service. Extremely not punctual at all!!!! I hate UPS with a passion.

Very bad customer service, always lose parcel and no help to locate. I was on hold for 3 hrs to speak to someone then once I got someone in few words representative said your package is lost. I mean UPS (your company) lost it and they don’t provide any help.

They do price adjustments on just about every package we ship even after we have added extra weight and dimensions to it to try to offset what they will charge us. They have lost several packages of ours. They even lose one of multiple in a shipment. Overnight shipping is a joke. It is seldom ever delivered on time. Now they have hit us with an adjustment that was dated 6 months ago saying their system was not accurate at the time?

UPS literally goes to the business across the street from me but says they can't find my address 🙄. My road is less than a mile long with 4 mailboxes on the whole road. And you can't find me???? But FedEx shows up on time every time? And the drivers want raises? For what!?!? And then when I call to pick it up myself, they won't let me. I'll stick with FedEx. This is the 3rd time in a week!!!!

UPS drivers repeatedly mark “delivery attempted” without visiting my address. Customer service is unhelpful and indifferent, offering no solutions or accountability. This ongoing failure needs urgent investigation and real action to fix.

Delivery driver chose to take package that he delivered on a Friday when I was out eating lunch. Paint I needed to finish a job. Ruined my entire weekend. It was mid day. No rain in sight. Why wouldn’t he leave the package at my door!?!?

My package has been sitting in Kentucky for over a week. After waiting on the phone for hrs I got someone saying it’s customs' fault even though it’s been scanned through custom 4 times already and said a team would contact me which was 5 days ago so at this point they’re just refusing to deliver it. Tried to put in a claim after they said, "Whoops we lost it" then changed their minds and said they didn’t when I tried to make a claim of course. Weeks in and there’s nothing I can do. Just a terrible company all around from delivery to customer service. Totally useless. The company I ordered from said, "Sorry for not using USPS like usual" and that this is an ongoing problem with UPS not shipping as well as telling people their package is lost then saying it’s not with no change in tracking. It’s pathetic. How did they get so big. 🤷‍♂️ It boggles the mind.

HORRIBLE SERVICE AND DELIVERY! Late deliveries, damaged deliveries, rude employees, speeding drivers - Companies need to let us know so we can order elsewhere! This company no longer cares about the people they are servicing! BYE!!!!

** product with damaged on the top strip box. Was thrown so hard then bent the top bolt. Three bolts on top of this strut definitely was mistreated. Do not use UPS, there's nothing worse than someone in mistreated at work and doesn't like his job and throws the box around. Doesn't care what's inside. Not one of the shocks has to be cut and modified because of his laziness and doesn't care about other people.

I wish that I can give them a NEGATIVE number. This is the worst service on planet earth. The drivers LIE about making delivery attempts when in reality THEY DO NOT BOTHER TO GET OUT OF THE TRUCK and deliver your package. I have been trying to get my package for over a week only to find out that they have NO CLUE where my package is and can not give me a delivery date on the item. 😡😡😡😡

You pay for next day and they “require signature” and then don’t deliver your package on time. Not to mention it was a Friday and now my updated status is Monday at 7pm. They are crooks and run a poor business. Absolutely ridiculous.

They state they attempted delivery but I was home! This item had expedited shipping because it was for this weekend. I don't even think they attempted. I am furious. They have ruined a very important day! Will avoid using them like the plague.

I am now approaching day 5 trying to receive a two-day paid shipment from UPS. Customer service is no help. Tracking service doesn't even update, and It's like they're not even trying. Lesson learned. Maybe the USPS should be the paid service because they can actually deliver your packages and give reliable updates.

I had to use UPS, because it was the only the seller gave me. It was a international package. I watched with anticipation, the tracking number. When it finally got to the US, which was only a day after shipping, I waited for the forms for clearance I had to fill out. They never arrived. After a week, I phoned the international division, and they sent them to me right away. It took only 1 day for package to clear and I had my arrival time. After 2 weeks, my package still didn't arrive, even with the expedited shipping.

Absolute worst delivery company. They are never on time, never follow instructions, are virtually impossible to contact, their app is a buggy mess, the map doesn't work. Do not use UPS. There are alternatives which are much better.

Unfortunately, I've been fairly frustrated with my experiences this year with UPS. Some areas of concern include: Late pickups, incredibly dense and poorly responsive phone system, and carelessness with fragile packages. What's prompting the review today: UPS has a lot of undisclosed/after the fact surcharges (in the category of "adjustments"). They only show up after packages have already been shipped, and don't seem to match the stated rates provided with my account online. One of these "adjustment" bills showed up in my email for $51, and I looked at it. Then the bill for the actual shipment came through, which I paid, and when I went to look at other invoices, but the "adjustment" invoice was no longer there. I assumed that it had been included in the full bill.

Tried to ship a package to France. They contacted me multiple times saying they could not complete the delivery and needed more information. First, they needed the recipient's phone (I provided it). Then, his email (I provided it). Then, they claimed that they could not get a hold of the recipient, even though he had been contacting them daily and emailing them daily (I know this was true because he cc'd me). UPS marked the package as undeliverable and this sweet old man never received his package. Terrible and incompetent company. Will NEVER use again.

Beware of the UPS store in Live Oak Florida. The gentleman (Manager) that runs it is always trying to get you to purchase things that you don't need and given you false information. He tried telling my wife she had to purchase a certain envelope. I told her to leave. She went to Lake City ups and they used the envelope she had. And this is not the only situation, I have heard from multiple people in Live Oak that he is not honest person.

For the past week the UPS driver has thrown my packages on my porch quite literally thrown them. Also I have a cat outside and he doesn’t seem to care where she’s lying before he just throws the package right on the porch.

The title company needs me to send my original title overnight to process the sale of my boat. UPS lost it. I would have been better off using a pigeon to deliver it, rather than rely on these clowns. Do not use!

I had a package delivered yesterday 9/10/25 to South Shore Road, Speculator NY that was not by my normal UPS delivery driver and I am outraged at this other person's lack of professionalism. This Other guy in which I do not know the name of left my package outside on a metal box in my yard next to my boat with a brick on top of it so that it would not be blown away! Seriously! He never even bothered to walk to my front doorstep! This is unspeakable behavior for a delivery driver to do. It is the delivery drivers' job and responsibility to ensure that each package is delivered properly and without damage. This guy simply does not care. I don't want him to ever delivery any of my packages on South Shore Road in Speculator NY again.

I ordered some online, when checked the tracking online to see why my items had not arrived; it showed that items were damaged and that I had rejected delivery. The interesting thing was that the items never made it to my residence. So how can I decline something I never received. UPS has proven to be unreliable and untrustworthy. I will never use their services ever again!

Of the 4 packages I paid to have delivered over the last 4 weeks all 4 were “lost” or “damaged and destroyed”. Twice the seller sent packages out and both times they disappeared at same hub in Goodyear Arizona. The next package from a different seller was “damaged and destroyed” and the 4th arrived smashed and the product had to be thrown away. Pretty pretty pretty bad.

I do not have many packages delivered by UPS, however, their delivery drivers clearly cannot read or are horribly distracted. Every time I am to receive a package, it is delivered to the wrong address. Not even on the same street. It is horrible to file a claim with UPS and when you need the order right away you cannot change delivery options. I am so disgusted with UPS service, they are not the delivery service they used to be.

Every time I need to send a package, it is exact on time. No complaints on anything yet. I never had to call or email them. They are unlike FedEx and which should be named FedUp. Staff are so nice in the town. The only thing is price is a little high.

Absolutely incompetent people at UPS. I sent a package to a customer of mine. It arrived damaged with lost items that fell out of the package. I had insurance on the package. I filed a claims and it was approved. They claim they mailed me the check. I never received the Claim check. For over a month now I have been dealing with the Claims department and only getting a run around with them. This department is not within the USA. Over one month ago I asked to have a stop payment on the original check. Been told they sent the info to accounting but never hear back from them. I have made numerous phone calls to supervisors and managers and nothing happens.

Absolutely awful to have my package in Front of me and told you can pay now but you won't get it till tomorrow. Worst service out of all postal and shipping services. Not only that but telling me it's a service fee is ridiculous. Greatly disappointed in whoever runs UPS now.

They made my delivery right! I called Customer Service, Hercules (?) helped me! He sent notes and got in contact with the Ground team and the driver brought my package! THANK YOU SO MUCH! It meant so much to me as It was my new phone and I have been without one for 4 days which isn't easy. I appreciate them listening to my concerns and making things right. I just had to write a review for Customer Service & the Delivery Driver! It made such a difference!

One of the worst experiences of my life. My package was delayed after sitting at my home for hours. Being told to wait for hours for a phone call I NEVER got. Only to be told to wait a day more after I paid for express shipping. Connected me to an international line where neither I or the customer support member could understand each other. 0 communication and the worst experience I've ever had with a shipping company.

Took off all day from work to wait for my package of CDs from CD Baby, told it would be here via UPS anytime from 1-5... at 5:15, I'm told it is rescheduled for the next day WHICH I CAN NOT TAKE OFF FROM WORK FOR. I cannot leave this product out in the hot Texas sun, in a neighborhood where packages routinely are stolen. So I tell them to hold it at a UPS store, which they then charge me an additional fee for. This is their negligence I am paying extra for. I will never work with CD Baby OR UPS again. That was a huge order. Sure glad both parties are happy with this review, which they have earned.

I was supposed to get my package on Friday, but UPS didn’t bother to leave it at my door. Then I had to wait two more days until Monday, like I have endless time and money to keep going after one simple order. When I showed up on Monday, the tracking said my package had arrived at the pickup point — but of course, it wasn’t there. They told me it was a “system error” and that it would actually come on Tuesday. This is beyond ridiculous. I wasted my time, my money, and my nerves just trying to get one small package. Something that should have taken 2 days turned into 10 days of waiting. UPS, this is your job — deliver packages. And you failed completely.

Why is UPS still in business. FedEx almost never has delivery issues, and even USPS is generally reliable. UPS is absolutely horrible. EVERY, and I mean EVERY, one of my deliveries is always delayed, late or whatever their problem du jour is. I try not to do business with these guys but sometimes the shipper gets one by you. I am just shocked that UPS can continue to operate. The weatherman is more reliable than these incompetents. And when you try to resolve through their "virtual assistant", it is one big loop. Of course, no human wants to discuss how horrible their service is with you, so good luck getting to a live person that actually works in the country you are doing commerce in. It is clear that they do not care about you or your issues, or getting a package you paid for to you in the specified time frame. The WORST company EVER. And I'm not just crying over one package. EVERY package. My lord....

UPS customer service representative told me someone did a change address on my account and it was not me. They told me the address and the name of the person they delivered my package to. I was suppose to sign for this package that was for my company. This was inventory for me and they truly gave my package to someone else. I called. No one was helpful at all. Yes I did the claim process but still this was a huge inconvenience on UPS part and they don’t even care. How can someone just change your address on file and steal because that’s what happened?

UPS was supposed to deliver an OVERNIGHT package which I paid a premium for. They didn't, they aren't delivering it until 6 days later. I was lied to by their customer "support" team over and over again; they made promises to me that they did not keep. The refused to make good on THEIR error. I WILL NEVER DO BUSINESS WITH UPS AGAIN AND I ADVISE EVERYONE TO STAY AS FAR AWAY FROM THIS INCOMPETENT COMPANY AS POSSIBLE. P.S. They are refusing to return my package.

Once again - yes, again - the UPS driver left my large package 600 feet from my house, by my mailbox along the road, in the rain! WHY don't you train your delivery personnel properly, or do you just don't care? Your service is totally irresponsible.

Deserves 0 stars. Ordered next day shipping on a Thursday. Package sat in a warehouse in the state next door for 24 hours. Then suddenly its on the other side of the country. Then its in my city, but I have to wait 48 hours for it to be delivered because they don't deliver on weekends. I can't just go pick it up which would be so much easier for everyone. Didn't get Package until Monday, when I ordered next day shipping on a Thursday. Worst delivery experience ever.

I ordered a package on Amazon 5 days ago that said it would be delivered the next day.... For some stupid reason, they decided to use UPS.... I don't know why 99% of the time it is shipped with USPS or Amazon and everything arrives on time. But every time UPS is involved, it is a horrible long wait... First come the delays, then more delays, and more delays... Now it is Friday and I am almost 100% positive I will not receive this package until 7:00 or 8 days after the order.... Why is UPS even around still.... This is horrible. I really needed that package for work last Tuesday.... Oh well. UPS sucks.

I missed a delivery today, but I believe that it wasn't my fault. I supposed to receive a new cell phone and a signature is required to receive the package. The delivery guy ring the doorbell camera one time, but I didn't hear it go off and believe it was due to a technical issue. The delivery guy didn't even knock on the door and he left too quick. He was there for one minute and he then left. Now I have to wait another day to receive my package. I feel like the delivery guys should wait at least 3-5 minutes at the door for customers to retrieve their package. If customers don't answer their doors, then send a quick text message/call to inform the customer that they are at their front door. That's just my opinion. Please do better!

I ordered a CAP 150 lb dumbbell set from Amazon. It was shipped via UPS in four boxes. Three boxes were delivered to my address (from the Carlisle, PA distribution center), and I received four emails, stating that all four boxes had been delivered on 9/4/2025. When I looked at the emails, the photo of the door where the fourth box had been delivered was not my house. After digging into the tracking information, and asking to see where the box was on the map, I had the address where it was delivered - 23 miles from my house! I contacted UPS this morning, 9/5/2025, in an attempt to have my fourth box retrieved and delivered. I was basically told that there was nothing they could do about it, and I could go pound sand - even though they had, and I was willing to provide, the address where the box was delivered. They said I needed to contact Amazon.

I had an overnight delivery that took 8 days, I got tickets to a football game, booked a hotel to spend the night before and barely got the ticket in time for the game. Since when is 8 days over night??? The worst experience I’ve had with a delivery service!! Went through how many states to just come back to the same state it was even made! Makes no sense to drive out of state just to deliver something in the same state!!!

I paid extra money to ensure a package I have to sign for would be delivered on a specific date. I received an email confirming my delivery change request and then sat all day at home yesterday waiting, while it said on their website that it would arrive. It never did. Now it says it's out for delivery today. I have work and cannot just sit at home all day, multiple days in a row. If I am not there for this package, it says it will ship back to the sender and I cannot afford either time-wise or monetarily to re-order this item and do this whole song and dance again. If I pay extra for a delivery request and you take my money and confirm the request, you should stick to it. You're screwing with people's lives here, man.

While checking to see why my package was delayed, the agent I was speaking with informed me that while it did arrive to the facility closest to my home, it was now on a truck to a city 2.5 hours away. Then while speaking to the supervisor, she informed me that it was not on a truck to a different city that it was at my home facility. She then proceeded to tell me that it was not there. A bit later it was there but on a truck, then she told me she didn't know where it was. She then hung up on me.

I got called this morning because UPS messed up and their driver couldn’t read an apartment # so supervisor of 20 years calls me from Midway AR. She was completely rude, tried blaming the issue on us and was honestly THE WORST customer service supervisor I have ever talked to!! Didn’t wanna hear me out or help me out whatsoever! Hoping my package gets delivered today as it’s out for delivery. She wouldn’t even give me her name lol! 20 years she’s worked there god knows how!

Do not bet your health if something important needs to delivered. I have been buying my important deliveries in pairs for over so year now, at least when I can afford it. And I have them shipped by both USPS and UPS the same day. I even opt for the 2 day aire with UPS, and they have screwed my over every time! Because UPS is never on time! 2 day aire is more like 6 days, and count yourself lucky if they don’t lose your package. UPS is always late, they charge you more than USPS, loses your packages, and yet USPS always beats them.

Every time a package gets delivered by your company it is always either late, delayed or takes 3 days from sent out for delivery to arrive. Fix your guy's crap. I have never had issues with fedex, us postal or amazon. And your guys virtual assistant is trash. It can't even tell me why my package was delivered. I wish I could give no stars personally.

Every time I am scheduled to have a package delivered it's always delayed and I never receive my packages in a timely manner. I'm always inconvenienced with a late notification that I'll receive my package the next day after waiting around for it on the scheduled day and time slot provided.

If I could leave a 0 I would. Not only are the shipments late but the updates do not start until you have received multiple alerts that the package is on time. Then they change the delivery until the next day and you cannot pick up from the hub any more. If you really need a package DO NOT SHIP UPS.

First shipment was delayed for a week due to UPS losing the package. Ordered a new unit from the manufacturer and I paid additional money to have expedited delivery within 24 hours. That shipment has now been delayed as well. HORRIBLE company with poor communication and customer service. If it were my choice I would NEVER use their service.

It's 2025 and they still can't narrow down delivery windows. They gave me a window of "before 7pm" but I work 9-5. I tried calling and asking if they could change it to deliver Saturday when I'm there but they said no. They will try again Wednesday and Thursday and after Thursday they will send back to sender. This item is sold out until end of October.

Giant shoutout to Dakota at the Chehalis WA warehouse! My bed was not delivered on time and customer service was one of the worst experiences I’ve ever suffered. Luckily for UPS, the delivery staff who do all of the actual work, also provided the most quality customer care I could’ve asked for. After being disrespected and shut down by the condescending customer “service” rep, he put me on hold in the hopes that I would hang up and not answer the quality assurance survey I planned to FLAME him on. I had time. After 30 mins a supervisor picked up the call and asked why I was holding, I told him I was waiting to be pushed through to the survey. I then explained the situation and again asked if I could go get my own package from 10 mins down the road so I could sleep in a bed that night. He said that’s not possible.

Horrible company. Always late and their online tracking is horrible. They literally don't care about the customer. I have never had a positive experience with UPS. If I order something online and I see that they are using UPS, I promise I'm going to cancel my order.

Never again. Lost packages, extremely poor customer service. Unreliable deliveries. Costing everyone extra time and money. Poor GPS recording of photos of delivered packages. Why would anyone want to use UPS.

Relocating. HAZ packages. No help at all. They do not know how to find a resolution. Been trying to get help for at lease 4 days before shipping my 📦s back. Said they would contact me before shipment back, never did. Even corporate suck. They don't even want to help. Said they only take complaints about a store. Do not care about you feel. It's bad cause my packages made it to where I'm at looking at my tracking info, but yet customer service lie and said it did. Did not do their job of contacting me to ask questions of what was in those packages for haz. Never talk your refund either. Yeah I'm not giving away 400 for a job UPS didn't deliver on. It sad nowadays what people have to though.

I withdrew $50K from my retirement account. The money was needed urgently. The envelope was picked up in California on Thursday and was scanned in at UPS Louisville around 2 am on Friday. It has not been scanned since. UPS wants 7 to 10 days to "investigate". A replacement check takes 7 days to get reissued. I paid for overnight delivery. All they can offer me is an apology. In the meantime my family is left in a bind due to their incompetence. The S in their name must stand for SUX.

I was sent a medical equipment package, 3 day service on Aug. 29. UPS shows online they would be open Labor Day 2025. The tracking shows it went from California Aug 29th to Kentucky Aug 31. I live in Texas and the package won’t be delivered till September 4. That is 6 days not 3. When I called UPS, they told me they were closed for 3 days for Labor Day. Not true, the package moved all 3 days. Poor Customer Service and routing.

I had a package being delivered from Verizon. While UPS had possession of this package it was opened and the contents were taken. UPS then delivered an empty box to me. I do not recommend UPS to anyone as I feel they employ dishonest people. Also after I realized my merchandise was missing it was impossible to get in touch with a live person at UPS. Customer service is very bad.

Placed a Costco order which was supposed to be delivered by UPS to Effort, PA. I opened the tracking info and it advised it had been delivered to Easton, PA. Really?? UPS was not even in the ballpark on this one. If you call and inquire it says delivered to Effort. PA and signed by SOF. No picture of delivery, totally dropped the ball on this one. They have to do a better job than this - this is amateur hour.

On multiple Amazon purchases, UPS fails to delivery remotely on time. 6 hours and counting on original delivery times. This is a timely repair and required this part. Costing me money and time now. I hate to say it but probably worse than USPS at this point. Watched the little truck on my app do circles and back track etc. not efficient at all.

As a small business owner, I have repeatedly experienced significant issues, including lost shipments, failures to deliver packages by next-day air, and consistent problems with Saturday deliveries. The customer service experience has also been extremely frustrating, characterized by unhelpful and repetitive responses.​ And to add insult to injury, the process for obtaining refunds for these service failures has been exceedingly difficult. These ongoing issues have had a considerable negative impact on my business operations. I find this level of service to be unacceptabl​e and shameful.

1) They delivered a package to the wrong address, with photo to prove it. 2) I forward their photo of wrong address to claims. 3) Claim goes to review for nine days. 4) They close the claim with the message ‘Your investigation has been closed with proof of delivery’, and attach the original photo of package at wrong address. 5) Hours spent on phone lead to their ongoing insistence that the claim is closed, and will not reopen.

Can someone explain how a package is 6 miles from your home 5 days before the delivery date and then it turns back to where it came from, just to return again. To hold it for 3 days and change the delivery date to a day later again.

Worst delivery service of all time! Every single time Amazon uses UPS to deliver a package they are always past the delivery date, by a few days. It’s not Amazon, they ship out fast but once UPS has it they are slower than molasses, worse than snail mail. They suck! We get packages fast with all other shipping services, but not UPS. Amazon needs to completely stop using them.

If I could leave negative 10 stars, I would. I had an important document that needed to be delivered by Friday. I sent the item in a UPS envelope with a printed label. It should have arrived the next day and 2 days after the fact, they sent it to a UPS access point!!!! The address was clearly marked and the office it was sent to was open from 8:30-5:30. I called UPS 2x and on the 2nd call, got a case # and the UPS representative said she would make sure it went to the correct address. It went to the UPS access point again!!! I have to recreate the documents and drive them over on Labor Day weekend. What should have taken 1 day in transit took 3 and never got to the destination. I am furious!!!!

UPS is useless! I have to deliver three packages to my neighbor twice over the past two weeks because the delivery driver for some reason can not read. Houses are clearly labeled with addresses, as well as the packages!!!

I purchased a 2500 dollar car part from a seller in Miami and paid almost 400 dollars to have it shipped ground to Knoxville. I purchased the shipping insurance on the item in case it was damaged. The seller sent me videos of him wrapping and double boxing the item, and of him shipping it from the UPS store where they helped him finish sealing it up and labeled it heavy and fragile. The pkg arrived a day later than expected was delayed and when I got it it had been dropped and broken. I took pictures of the damage and me and the seller started the claims process.

I ordered a screensaver for my phone. UPS was in charge of the shipping. On August 22 it was in Urban Crest Ohio with a scheduled delivery date of Wednesday, August 27. It took five days for it to even be delivered but guess what it still hasn’t been delivered and it is now Friday. It still says it’s scheduled for delivery on August 27. There’s no one who can talk to me who can answer anything about this worst service I’ve ever seen if I ever ship another package it will never, never be with UPS. I’m about ready to file lawsuit.

Had a package of food that was shipped via UPS. The food shipment required refrigeration (distinctly labeled on the box) which UPS totally ignored. Moreover the Jacksonville NC processing facility is without doubt incompetent. They received the package around 3:13 am on 27 Aug and processed it FIVE hours later and then failed to deliver a cold packed package the same day. The package was delivered early evening on the 28th of August and the food was spoiled. Nothing like a day late and a dollar short. Gross incompetence and lack of caring. I also experienced issues with this facility’s logistics as a business owner in the past

Why you even have follow on live view many hours and say too many attempts for log in 24 hour. Of course I am going keep on refreshing the site. It is most stupidest thing. I don't order things online from any site that uses UPS because of this unless I have no choice. On other hand Amazon I can see the every step of the way like how many stops. They are so good that delivery person hands me a package by the time I walk to end of my driveway.

They say they will be at the delivered spot at a certain time and they never are. They said 3pm today and when I go to check for my package, it says the delivery driver is running behind and now it says before 7pm. They should say exactly where the driver is so I can go get my package as I don't want my package to get stolen if I'm not home because they can't get their times right. The customer has to suffer because of their negligence.

Ordered an iPhone from Comcast, received a tracking number and checked it, UPS package was to be delivered 8-27 between 3:15 and 5:15. Driver tried to deliver at 12:05, several hours early and left a tag that he would retry next day. I went to the website to find alternatives, all of which cost money for a situation for which I was not to blame. Some years ago I ordered an expensive camera body, when it arrived from UPS the box was caved in. I returned it and asked for a different shipper. I should have done the same here.

Shipped an urgent package from UK to US. UK pick was prompt and on time -tracking was clear until it arrived in the US. 1 call 30 minutes left me confused after the delivery date had come and gone. 2nd call of over 60 minutes included an agent who did not know where a parcel was and blindly transferred me to another switchboard without warning. Now it’s 7 days since it was shipped as urgent and on the phone again. If we could leave a no star review I would but found the service with UPS the worst experience for customer service and delivery.

I have an UPS package and got an email saying delivery address change requested. However, I didn't do anything. Then instead of delivering the package to my home, they left it at Michael's. This has happened twice to me. I seldom use UPS these days. Every time if something is shipped on UPS, it really sucks.

I have visited UPS Store #0464 in Florissant, MO many times. If I have a package to return to Amazon, I go to that location. At least twice, I was given a recent for return labels printed there. However, I was not given a copy of the shipping label/receipt which is proof to Amazon that I returned the package. Twice, I was not given a return recent on expensive items that had never been opened. When I checked the status of my return on Amazon.com, the packages had not been logged by UPS as dropped off to them.

I have bought a security camera and didn't work for my situation so I had to send back only to find out I had to pay myself so there I was 70 dollars in lost .. Then after send it back I never go my money return to my card And I keep checking the return track # and it keep saying it was on its way ... only to find out that UPS lost my package .. and after I filled out and missing report on it they gave me a 100 dollars.. supposedly that's all they cover if you don't put extra insurance on it so I'm in lost of 670 dollars ... It's a robbery on a customer. These should be illegal. I will never use their service again if I have I choice ... I am still waiting on someone to get back to me on it.. I can't accept these situation. Does anyone know if there's something I can do about it?

Well, just received a delivery from the medical supply company. The gracious UPS driver lovingly dropped the boxes in front of my garage. 3 boxes weighing 34 pounds (liquid), 1 box 14 pounds (plastic flushing syringes, etc). I am 64 year old, 5'1" on a good day, petite gal. I thought I was going to have a heart attack getting them into the house. It is a shame that so many people cannot put in effort or pride in their jobs anymore. Started working the day after I turned 15 and worked for the next 50 years. However, these ** we have now are pathetic. Really hurts UPS's reputation even more than it is now.

UPS in Phoenix sent tracking information scheduled my delivery, which required a signature, between 1:00 pm and 4:00 pm on the 25th of August. So I scheduled my daily schedule around this window. UPS showed up before 11:00 am while I was running my errands. So now they’re going to reschedule for August the 26th… same hours… which means I will be at an appointment! Try to reschedule per their notice? NO!!! There is no option to do so. Can’t call them. No number. UPS is a company I have NEVER liked doing business with, and this fiasco is just one more reason why!

First let me say that when a seller sends the consumer a tracking number and gives the consumer a est. date for the delivery which they get from UPS when they enter the shipment, that is what the consumer expects. The tracking website/app is very poor and does not give up to date tracking information. My shipment was scanned into Salt lake City and no other Scans on my shipment for four days. Then the next scan was done in my State where it has sat there for 3 days as of now. Contact customer service and no help at all, all they told me is what I already could see for myself that there has been little to no movement on my shipment. The site never updated for a new delivery date and or time.

The UPS office in Vieques, PR (00765) offers extremely substandard service. For years, I go to the office and no one is there. I drive from my home to their office and the office is closed!. How many trips, using my gasoline and my valuable time to send a package. UPS should be ashamed.

Driver left after I told him I was getting my robe and key to open the door to sign for my package. He walked away as I stood on the porch barefoot, asking if I could have my packages, please please, tossed them in the back and left. A supervisor said he would bring it back, which did not happened. I waited all day. I leave for Canada in the morning so packages may go back to shipper. Wish I could request they resend with FEDEX or USPS....ridiculous. I should've run after him, jumped in his truck and demanded my package...he was right there. Customer service non-existent! He wasted my entire day when he could've walked back to my porch and gave me my packages within 5 seconds. Just shameful!!! ** hope that pinpoints the driver, Chicago IL 60652.

Could not understand the customer service agent. Be nice to speak to an American instead of some cheap outsourced personnel. The agent was very hard to understand and made it difficult to resolve an issue. Will be using other services when possible.

On a two day delivery it it took a week. A lot of mistakes with this company. I think they need better training and better service. For the price they charge it should of have excellent service. I give it one star. Have a nice day.

If I could only leave a zero-star rating, I would. The Local UPS branch in Grand Rapids, Michigan employees are rude and very unprofessional. I have been told for 5 days that they were going to pick up my customer's package and it still has not been done. My phone calls have been ignored, disconnected and today Kylie yelled at the top of her lungs, "Why am I calling when it isn't my package?" that she was "so sick of me" and hung up the phone. I am the shipper and not the receiver. My company has been a customer for 18 years with this company and have never been treated so poorly as I did today. The epitome of bad customer service.

Don't even bother opting to pay extra for an overnight delivery. Multiple times now I've placed orders in time for them to be sent out that day and paid 25 dollars and excess to have them overnight shipped everything, they make it within an hour of my location and then somehow end up delayed due to weather. Have had this happen multiple times on days where packages should have been delivered on Friday but then I don't receive them until Monday or sometimes even later. Free shipping would have had it to me by a Monday. Happens every season of the year. At this point it's well over 200 dollars wasted. Customer service is non practically non existent. Honestly at this point feeling like the whole thing is just a scam.

Delivery scheduled Wednesday between 10 and noon. I left at 12:45, missed delivery. Thursday scheduled between 10 and noon, I left at 1pm, missed delivery. Final delivery scheduled Friday between 10 and noon. It’s now 2:35 pm, still waiting. Customer service said there are 32 stops before my house and that it should be there by 4:30pm. If I’m not home the shipment goes back to Washington state, I’m in New Hampshire. What a failed system for a company which has been around for 75 years. They Can’t call the drivers, fail. They Don’t track with GPS. Customer service was nice but Can’t provide compensation to customers. Customers deserve more than this, better than this. UPS knows this but won’t fix it. People have jobs and obligations other than waiting four+ hours extra beyond scheduled time of delivery.

Love the fact they allow Amazon reruns and it’s quick and user friendly. Since I was already there, I mailed a package. The pricing! It would’ve been half at USPS. Then I thought I would get some copies done quickly. Wow, 15 copies and it was $36. I’ll just leave UPS for my Amazon returns moving forward.

UPS is without a doubt the most incompetent, unreliable, and pathetic excuse for a delivery service on the planet. They can’t even do the ONE JOB they’re paid to do: deliver a package to the correct address. Instead, they dumped multiple packages of mine at the wrong location like it was nothing. Absolutely careless, lazy, and unacceptable. Their tracking system is a complete joke, their drivers clearly don’t care, and customer service is nothing but a circle of useless excuses and scripted apologies. No one helps, no one takes accountability, and your package? Consider it gone.

If I could get away of putting no stars I would. This company sucks. Customer service sucks and don't speak English. My package is 60 miles away and no way to get it because of their mistake. Very frustrated and very furious with this company. I waited on hold each time 30 minutes with no results. UPS SUCKS!

I tried for 2 days to ask for the driver to arrive earlier, they keep saying the shipper said no changes, however the shipper said no such order was made. I had to miss out on hours at work for a very important package.

I’m highly upset with UPS. I paid for Express Air Delivery a week ago and still haven’t received my order. Customer service keep telling me, "Oh it will be delivered today," and that day come and go every time. I don’t recommend UPS to anybody that’s waiting on important stuff.

UPS needs to stop LYING! Telling people a package is delayed due to weather is an outright lie! Tell the truth a package was stolen by employees! or a truck turned over! People pay good money to have things shipped from overseas and now the package is delayed indefinitely due to WEATHER!? LIARS! I have checked the weather! It's fine! from location to destination. Stop lying! SO now you can deliver my package at anytime? Liars and most likely the package was stolen by UPS employees!

Received call from the UPS location supervisor - he added clarification to why my package experienced so many issues (including being sent back to the original sender by mistake). A pleasant and civil conversation was had.

Tracking info said package was delivered at front door but there was no package there. After several moments of searching a Neufeld brought it over. I guess big red numbers above the front porch weren't really recognized. Do better UPS!!!

I have had two horrible experiences with UPS and I’m cute in the midst of one. I shipped a package from Michigan to Virginia that was to arrive in 3 days. The package was 5 miles from my house (I have a tracking device in the package) and sat in the UPS warehouse for 5 days with no movement. I called at least 6 times trying to get them to call the center where that package was to complete the delivery and no one would help. Now the package went to West Virginia and to Lexington, Kentucky and is sitting in a warehouse there. Again NO ONE can answer my questions about why and the fact that my tracker can tell them where it is is going unheard!!!! DON’T USE UPS!!!!

So I ordered a package. Paid a decent amount to get it to me on a timely acceptable manner. It somehow gets redirected because of error and they tell me that it was error but took no further actions to fix it sooner rather than later and don't have any real solution or time frame when I shall receive my products and in what condition.

I have never experienced such chaos and cruelty from a delivery service. I had a life-saving, temperature-controlled medication scheduled for delivery on the 15th. Because of a delayed flight, I called UPS to reschedule and gave them a new delivery address. The representative assured me everything was updated and that my package would arrive on Monday. On Monday, I tracked it—status said “out for delivery.” I waited the whole day, only to see the status suddenly change to “receiver requested return to sender.” That was a blatant lie. I never asked for it to be returned. This medication was urgent.

Paid 139.00 to shipped a package overnight ro my daughter Washington, DC. They lost my package. Customer service was rude and hung up in my face, it was daughter Apple laptop charger. Told me it never made off the plane, somewhere in VA. Pissed.

I had bought a watch for my fiance that was a decent amount of money as a wedding gift. It was expensive so we had to sign for it, which was understandable. The tracking gave a time it would be delivered and each time I would make sure I would be home a little before that time or awake. I work night shift in the ICU as a nurse. The first delivery came 2 hours early. The second and third delivery arrived 1 hour early. All three I missed. I had to call the watch seller to have them request to redeliver the next day.

My packages keep getting delivered to the wrong address despite the address label being correct. When I contacted UPS about this problem, they gave me absolutely no help. And to have my package delivered to a UPS location for pick-up costs more than the shipping itself.

Today is 8/19/2025, UPS stole an expensive package from me worth over $90 from ulta because a task force and contractors thinks it's funny to do this with some of our packages. They lied and said it was supposed to come yesterday on the 18th when it was supposed to be delivered on the 14th. I am not even allowed to file a claim. They do this by not scanning the package in and claim it as lost.

Why would anyone stay all day in the house expecting a package that is supposed to arrive between Y and Z am/pm, see a Delivery truck stop in front of your house, I'm there waiting for the guy, all of a sudden... He turns on the truck, and drives off without even getting out of his truck at all???

They left my package on the next door neighbor's porch. I had to risk my life to get my package because I've called the cops on my next door neighbor for threatening me. They shouldn't hire children to do a man's job.

I ordered a package from a company out of LA on 8/8/25 and UPS quickly got the package and then it moved to another city close by (I assume) in California within about 30 minutes just to then not move until the following Monday/Tuesday when it arrives in IL. After this it waits another like two days to move then arrives in a city in WI then to a city very close to where I live in WI. I assume at this point it will actually arrive about a day early but it doesn’t arrive nor does it arrive the day it was scheduled to even though it’s in a city barely 10 minutes north of me.

Basically every time a package ships through UPS it takes twice as long as originally estimated and the ETA on the tracking site just gets updated daily to tell me the package is out for delivery, even when it's still multiple states away. Stuff happens and shipments get delayed, but no other service is as bad as UPS when it comes to providing clearly false information. It seems deliberate, because if the package is 3 states away it is most certainly not "Out for Delivery," nor could it possibly have been "Out for Delivery" yesterday. Either they lie to customers or they are completely incompetent at tracking TRACKING NUMBERS. Either say, go USPS.

The absolute worst!!! Changed my delivery time and delivery date twice (13th 15th) and, still no package. Saw that the ups truck was on the next street over from mine. By then my delivery time had already changed from 2-4 to 7 so I'm thinking next stop has to be my house... Nope!!! Delivery time changes to 9 and the truck heads to the other side of town. I get an email stating my delivery time will be updated at 11pm that night. Call UPS this morning to see why their daft driver went out his way to NOT deliver my package of course they have no answer. Here we are today waiting to see if they're going to BS me again since now my delivery date is supposedly Monday.

And the five years I've lived in my current home, I experienced extreme lack of reliability from UPS drivers. Frequently my packages are left at other people's homes. Frequently packages are left 420 ft downhill along a main road instead of bringing them to my house. Frequently when a package is out for delivery, at the end of the day the driver will claim that a delivery was attempted when it most certainly was not. Frequently a package will be out for delivery for several days in a row before the driver shows up. I truly wish there were a way to avoid UPS.

Not a very friendly place! No good morning, how can I help you..? Nothing. This is third time sending an Amazon return and it feels like they are doing me a favor. Borderline rude! They need some customer service training!

Once again I had a package that per UPS was attempted to be delivered but the business was closed. Here's the catch. The address is for my house in a residential subdivision and there are no businesses anywhere near here. I'm assuming the package was either lost, damaged or the driver was in a hurry to kick off the weekend. This has happened before and it is unacceptable. There were two people here all day and I know for a fact that no delivery attempt was made here. UPS always shows up on my security system and they were not here today. I would recommend using another service.

The driver puts my packages at the community mailboxes. My delivery instructions are to deliver to my front door. There is no reason other than laziness not to bring it to my store. Instead, they are left out in the open where anyone can take them. I shouldn’t have to get in my car and drive down the street to get my deliveries. The pizza delivery doesn’t do that!

The employees at the UPS store in Nederland, TX are not competent. I ordered a package on Amazon and had it delivered here then I was sent separate notifications by Amazon and UPS that the package was ready for pickup. Today is 8/15/2025 about 3:00-3:30pm. When I arrived to pick it up the employee helping me said they didn't have it and didn't know where it was at. A male employee. As I was waiting for the guy to try to find it the other three female employees in the store were on a phone on social media or something like that gossiping about some guy that was a cheater. I was hearing everything. Me seeing that while the guy was helping me explains why my package was lost.

If you need something delivered requiring a signature, use literally anyone other than ups. 10 hour delivery window means you are basically held hostage at your home for a whole day. 0/10 would not recommend

I used to ONLY use UPS to ship everything. They were reliable and I appreciated that. The last 2 experiences have sent me to FedEx for my next shipping. Why? The first was that I sent a very personalized birthday letter to my son that I wanted him to receive the night before his birthday so he would open it in the morning of his birthday. It was a day late, and he didn't read it until the evening of his birthday. May not sound like a big deal to most, but it was very important to the content of my letter. AND UPS didn't refund the over $60, yes ..SIXTY, I spent for the timing of the letter saying "it was beyond their control", though there was NO weather where in Oakland where it was delayed "beyond their control".

I ordered a custom product for a company party that was shipped on Aug. 7. By Aug 9 the package was in Illinois (I am located in Madison, WI). By Aug 12 I was notified the package was on its way to Portland, Oregon. The package would now not get to me till well after the date of my company party. I called UPS and was informed that it was THEIR mistake and it was sorted incorrectly and sent in the wrong shipment. I was told there is nothing they can do. They could not intercept the product in Oregon and ship it to me. All I could do was continue to track my package and see if it would come in time. Absolutely ridiculous! I lost money on a custom product. It was very specific to my company's event that can not be reused and all I got was an "I'm sorry".

Spent a small fortune for a few docs inside a UPS mailer. Shipped Monday w a 3pm promise Tuesday. Some unexplained delay made it 3pm Wednesday. Damaged mailer and wrinkled documents. Last shipment via UPS, sorry.

Ram at UPS Store 7214 in Erie, CO is amazing! He went above and beyond to help me find a package I had dropped off by accident. He literally moved all the boxes to dig for mine. Thank you so much Ram!

We worked with our broker to place a RTS (return to sender) on a package in early January. For 6 months, we dealt with our broker and every branch of customer 'support' that we could and were told to be patient by our broker and every customer service person said that it was not something they could help us with. Finally, I reached out to UPS via social media and that one person did more in 4 weeks than the dozens of individuals at customer service did in 6 months. 7.5 months later, and our package was finally returned to us. What a nightmare. We don't usually use UPS but our customer had requested that we do. Won't make that mistake again.

They CANNOT deliver a package on time. I do my best to avoid them at all costs! I unfortunately used them for a package again recently for the first time in years and it's still absolutely AWFUL. I've been given three different delivery expected times so far, all of which have already passed and I still don't have my package! I can see it on the map now with a driver... who already went past my house and is driving further away. UPS IS THE ABSOLUTE BOTTOM OF THE BARREL. WORST CHOICE FOR PACKAGE DELIVERY.

Whoever delivered my chocolate order, which Amazon made the mistake of entrusting to UPS, left it on the hill by the road's mailboxes in sunlight. Despite the warning of PERISHABLE in various sizes on the box. Fortunately, I checked online and went to carry it home. By contrast, the actual Amazon driver delivered a heavy load to our house just a half-hour before this UPS person. Of course, that would require the UPS driver to get out of the car and walk. Only once has a UPS driver actually done that--a while ago. Each time it's disappointing. AI claims that from UPS drivers make "from $10.07 to $31.44 per hour, with top earners making around $26 per hour." Today's hour's salary was not earned.