United Parcel Service - UPS Reviews

In my opinion, UPS is the worst delivery service. I'm not even mentioning the pompous employees who work there and talk down to you. I'm saying they take every opportunity NOT to deliver a package. They'll either take it to the pickup point, pretending no one was home, even though no one even called at the door, or they'll reschedule the delivery, constantly. For example, two packages were supposed to be delivered tomorrow. I received a message and I was right at home, but then I get a message saying the delivery has been rescheduled due to new rates. What rates? It cleared customs long ago and is now in New Jersey.

I paid extra for air shipping and like it was expensive things in the package I also paid for insurance, when I received the delivery confirmation I called the recipient to take it in the house right away, they did not find the package, I filled a claim with the insurance they did an investigation and denied the claim, I asked for proof of delivery and basically got told "trust me bro it was delivered" as proof... no picture of the package in front of the door no proof that they even drove to the house just nothing, I was out $1000 and also what price can you put on the sentimental items that were lost...

Package Delayed in Freeport ME for over a month. No activity. Tracking number ** with no update. Tracking message the same. On the Way. Delay. Freeport, ME, United State. 01/21/2026, 8:26 P.M.

UPS claims 97% on time deliveries, yet I can't remember the last time mine wasn't "delayed." They managed to get it halfway across the country in two days then it sits 25 miles away until it's late. I try to avoid buying from companies that used them and always just expect it won't show on time if I get stuck with them.

I had a package shipped using UPS and even had it packed by them to make sure that they won't use the excuse that the packages was not boxed properly. I even mentioned it's fragile repeatedly. Lo and behold the package arrived with the contents broken. It was supposed to be a gift and it became a complete waste of money.

The times I used them; they never respect their own delivery windows. Plan on taking the whole day off if a signature is required. They can't get it right even if their life depended on it! And beware if you miss them, they will send it back to the shipper in middle of the night without hesitation, no time to have them hold the package or anything. We are running a business, not a circus. Business Hours are from 0500-1330, we are not open at 1900 hours.

My package was on the truck and I had the tracking information showing it was out for delivery. I took the day off work to wait for this item to be delivered and a few hours after the projected delivery time, I checked the tracking status again only to show it had been returned to the warehouse and rescheduled for the following day. Upon calling UPS, they essentially told me I was out of luck and there was nothing I could do. I just had to wait. Needless to say, I’m pretty disappointed in this.

Have issues with UPS in the past m/b claiming they made deliveries when they never did. Often times they dropped packages on the apartment Porch on the street, and often times they never delivered at the doorstep of the recipient. I am tempted to conclude that this organization is the worst delivery company out there compared to DHL, Amazon and FedEx.

Used to be my most trusted way to send and receive package. Unfortunately, now it is my least trusted company to send or receive packages. Do not use this company. They will tack on additional fees without the seller or buyer being aware. Especially if your item is coming from overseas. There will be a import fee or a transport fee or a customs fee. You will not know these speeds until they show up at your door with your package. Demanding you pay them money.

I ordered an item from Amazon. It was supposed to be delivered on a Sunday. I was home in my kitchen when I get a notification that a delivery was attempted but my front door or driveway was inaccessible. I live in an apartment building. I'm not sure how that's possible. I don't understand how people like this can just lie about trying to make a delivery and still keep their job.

Over one week and three times saying out for delivery. Called twice and was told it would be delivered that night, no package. The first call was at 5PM and was told driver had 89 deliveries before mine. Second call said they had the package and it would be delivered before 8PM. Seven days now still no delivery. Today I seen a UPS truck delivering to a neighbor. No reason for this type of action. I will not buy anything online that uses UPS. I guess Amazon will get my business.

I’m being using UPS to send some deliveries and this is the 3rd time they charge more than 500 dollars just to send a plastic pieces to California. That’s insane. Last time they charged me 800 for one rear seat (riches and getting more riches). That’s insane how this company steals money from customers.

UPS claims they left a package in my garage at 6:42 p.m. on 2.13.26. That did not happen. My garages are closed at all times. I have Ring cameras that cover the two garages and the front door. There was no activity recorded for one hour before their alleged delivery and no activity until 9:50 p.m. when my wife and I came in from dinner. I called UPS customer service. I was told proof of delivery would be emailed to me and it would include a "live" map that would show the delivery location. The only thing they sent was the same thing they had already emailed me. Absolutely no use. I was also told I would have to start a claim with my shipper.

They told me my expensive item would be here between 12 pm and 2 pm. I waited and then I find out my area doesn't get delivered till 4 pm - 6 pm. I work at 3 pm if they didn't lie to me about the time, I could of switched hours with someone. Now my tablet will probably get stolen.

UPS is a horrible outdated service. IDK why any company uses them. There's no way to leave the driver instructions, their live mapping doesn't work and they have no American call centers for their customer service. Their live chat is only bots and you get nowhere with their customer service reps that you have to wait on the phone for over 30 minutes to get to.

I have a package that is located in my hometown waiting to be loaded on a truck since January 30th 2026. Today is February 12th 2026. Customer service is staffed by agents who speak English poorly. The agent cannot tell me anything other than it has been placed on hold for Fraud. He cannot tell me what prompted the alert, nor why it was not opened to verify the contents. I advised as to what the contents are supposed to be, but he has no recourse to resolve the matter, nor a contact who can do so. I physically went to the holding location but it has no public office, only trucks and docking bays. No one has attempted to call the sender to resolve the issue.

I received a email telling me that the address and the package is wrong so I called UPS, and I spoke to an agent. I verified the correct address, and the address on a package was correct. And then this individual tells me that the driver's not familiar with the area. Don't UPS know how to use GPS. This is freaking ridiculous. He guaranteed a package will be there tomorrow. But in the meanwhile, if those strawberries go bad because the UPS drivers don't know how to use GPS or don't have one at all. I wonder if they're going to pay me back. $90 for those strawberries for going bad.

Horrible, godawful company!!! They just do whatever the hell they want. I asked them to hold a package at a location. They said, no, we can't do that. We will deliver the package. They did not deliver the package and no way to contact them to correct this!!!

UPS SUCKS. Every time I have a package shipped to me via UPS they always send a message saying the package is out for delivery, then an hour or two later I get an email with this message "The receiving business was closed and delivery has been rescheduled for the next business day." I DON'T RESIDE AT A BUSINESS. I work from home and I am here ALL DAY EVERY DAY. Nobody came by. Nobody left a missed shipment tag. They are literally 5 out of 5 on the last 5 packages they have handled for me.

Zero stars....negative if I could. This is a deplorable company when it comes to taking responsibility for their mess ups. Packages lost, no scans even though their policy is EVERY 24 HRS, no compensation. If there is a choice UPS will NEVER be used again. Spent over 3 hrs on the phone to get there's nothing we can do.

If there was a possibility to leave a zero I would do it. Sent a package on a Thursday second day overnight. It is now the following Wednesday, five calls to customer service, three trips to the UPS corporate store and nobody can find the package or even tell me that they’re going to figure out how to find it. All notifications tell me it was delivered on Saturday at our front porch, which was impossible with a front gate locked and no access to our front porch on 1000 foot driveway. We have a very large drop box before this locked gate with a sign telling FedEx and UPS to drop packages in in the box. As of this point I have no other recourse to find the package or even talk to anybody with any authority because 99% of their communication is through email or customer service from who knows where and the folks speak extremely poor English. I will never ever ever ship UPS again. They are the worst.

Driver is LAZY AND RUDE. Called the company, they said driver has the right not to deliver my package. How does this company survive with this kind of service?

The only reason I gave one star is because it's the lowest I can give. UPS in San Antonio, TX is absolutely the worst. I never know where my packages will be delivered. As a business owner, I need packages delivered correctly and on time. I've started telling my vendors, I will not do business with them if they ship UPS. The latest issue is they delivered a package to the business next to mine and it was a week later before the business realized the mistake. I had to reorder the product which they shipped FedEX. Don't waste your time calling customer service because nothing happens. I've been told many times that someone from dispatch will call me with in 24 hours. I never recieve a call.

Invariably, UPS has me waiting and waiting. Allowing a 12 hour window which they don't keep and have me waiting for another day. I would never use UPS for anything except to send something to someone I want to deliberately annoy.

UPS tracking and notification of packages has dramatically decreased in credibility in the last 12 months. Whoever is the VP in charge of their digital tracking system needs to be fired. How hard can it be to have a system that knows when a package is scanned in your own system and provide an accurate arrival date/time, at least with a couple of days instead of customers waiting around for days to have the package randomly arrive?

Am so disappointed and dissatisfied with this UPS facility for losing my son visa application and passport document value at $500 and just paying 14.99 after they lost it through their warehouse. I and family and the community i know will never ship here again. Customer shipping through here should be very careful entrusting this business because once your item get lost, they won't empathy or bother paying you back. I rank them zero. Dissatisfied.

Awful customer service. Long waits to speak to anyone and then when you do it goes nowhere. Change delivery times and dates without telling you. Don’t show during scheduled delivery hours. There’s really nothing positive about them

This is the second time UPS would not deliver my package stating that it was a vacant address. USPS and FED EX have no problems delivering to the same very address. Now this package is AGAIN being sent back to the sender. I will never allow UPS to handle my packages again. This package contained medications and a delay in delivery is not acceptable.

I'm only giving it a one star because I can rate them in the negative. They have not delivered my package and will not let me pick it up. As a matter of fact, they're not even sure where it is. This is far by the worst parcel delivery service in the US.

I dropped off an Amazon package to Amazon and then Amazon gave it to UPS, it doesn't take a week and 2 days to return a package to Georgia the state, Amazon said I would get my refund money back today but now I'm not because ups moves slower than a dead person on any day of the week. I wished ups would pull their heads out of their asses and get with the program already. This is the worst business with the slowest drivers. It's nice to know that my package is just sitting in their warehouse instead of it being delivered like a real business would. I swear, a turtle moves faster than ups employees. Now I see why everyone uses FedEx instead. I would have my refund today but nope, ups has to take their sweet ass time getting my package delivered. I'll be 60 years old before the package gets delivered tomorrow.

I do not have an issue with the UPS drivers or delivery of packages. Most of the time, they are on-time. My issue is with the map tracking tool, it does not update, it is worthless. Update the map tracking application.

A delivery company who do not deliver. We had a snowstorm nearly 2 weeks ago, and UPS has still not delivered packages - blaming a storm. USPS, FedEX, Amazon all able to deliver in above-freezing temperatures all week long. App says each day it would be delivered. Time gets pushed back... and then they claim weather emergency. Countless calls to customer service and same guarantee delivery next day promise - never has happened in 1 week. UPS will never be my choice.

Poor and terrible delivery. I have been driving around on back roads getting to patients and UPS can’t get through. I don’t think so. If there is a flake I snow nobody works. I have 400.00 in out of pocket meds to be delivered on Saturday and we are past my delivery time for day and paid 2 day delivery. What in the world is going on. I need my money back.

If there were 0 stars i would rate it there. Its 2:16pm of business day 9 of your package will arrive today. Guess what I just called to check and already they know it will not. Waited on line once for 2 hours just to be assured that yes it will be there tomorrow, call back dead non working line. First if I didn't need it overnight I would not have paid 20 extra dollars. Second one of the people I did talk to said it was a problem with lack of delivery people and problems at the warehouse and not the weather as every message said. Since COVID customer service is non existent and we continue to accept that because we have become accustomed to having our money taken and no recourse. No human contact unless you go to exhaustive measures. I would have actually been ok if every day it didn't say, "Your package is on the truck and will be delivered by..."

UPS customer service doesn’t give a shit about you. This is in reference to a prescription order shipped through UPS for my chemotherapy medicine. My order was received at the Chelmsford Massachusetts UPS hub on January 29. This order status did non-update throughout the following weekend and still has not updated. I called customer service and was told that the order is lost. No one did anything other than look at the status that I could see. I informed the customer service rep that this is a critical medication and I needed it ASAP. I was told that I needed to contact the shipper so they can submit a claim.

I have ordered from two different vendors around the same date. UPS at the Franklin, MA facility had both packages on their truck for over 5 days. Tracking numbers ** and **. Then both said out for delivery, where they constantly change the times of delivery and then said by 9:00 PM. This went on for 5 days, telling me severe weather. By the way, they are two towns over and NO severe weather. Very difficult to get a hold of. I stayed up late three nights waiting for the package. I wish they just would be honest about the delivery issues they are having instead of using same excuse. I will never use UPS again and will tell the vendor when I order to please not send my packages using them. Also, this is not the first time this has happened to me with UPS.

0 Stars – UPS 2 Day Air Failed for a Wedding Cake Delivery. I paid UPS for 2 Day Air shipping for a perishable wedding cake, and it was a complete failure from start to finish. The package was shipped on 12/31/25 at 1:35 PM using UPS 2 Day Air, with an original estimated delivery date of 1/6/26 to South Carolina. By that time, we had already left for our wedding in Florida. In an effort to still receive the cake on time, we proactively requested and paid an additional $98 to reroute the package to Florida, on top of the $58 original UPS 2 Day Air shipping cost, nearly $150 total just in shipping.

This company is absolute trash. EVERY SINGLE TIME they are supposed to deliver a package to me, it arrives late "due to weather," yet EVERY SINGLE TIME the weather between the city of the last scan and the delivery address, the weather has been clear skies and dry, bare roads... yet the packages still arrive late EVERY time! If you can't organize yourselves, at least admit it rather than trying to gaslight the people who know FAR more about the local weather conditions than the idiots sitting at a desk at the head office thousands of miles away, claiming the weather is too bad for delivery. Absolutely ridiculous service! Do NOT ship or allow shipments from UPS if at all possible!

Shawnee, Oklahoma. I do not know if it is our local UPS or that the issues are much broader but, it has gotten almost impossible to receive or schedule a pick here and have it actually happen when it is supposed to. I try to never order anything that states UPS will deliver on Sunday, that never happens! *Numerous times, as with today... Yesterday I scheduled for a pick up from 8 am -12noon for today.

Terrible in every way! Slow, almost non-existent customer service. Delivery is never on time. Regular delays. Use non-related weather conditions as an excuse to delay delivery. Terrible!

I am disappointed with the UPS delivery service. The delivery was delayed without clear communication, and the tracking information was confusing. We waited for the courier for several hours, which caused unnecessary inconvenience. Additionally, the product box arrived damaged, which shows a lack of care during handling. I expect better communication and more careful delivery in the future.

They hypocrisy of this company knows no bounds. I used to work in the airline industry in Ground Support. UPS was one of our customers. The standards they demanded were unrealistic, and yet they punished the contractors if these standards were not met. They cannot even send a package NDA!! They are good about receiving payment, but always seem to fail when it comes to standards... I would not have used them had the company I purchased from gave me no other choice. UPS is pathetic at best...

Didn’t know signature was required. Apparently didn’t want to make a 2nd attempt. Went to pick up, was not there and lied to. Then told later on it was delivered to neighbor's day before- I was home. They didn’t come to MY door. Neighbor said they don’t have it. Horrible service!!!! Still trying to figure out where it is and I’ve been on hold 30 mins. Pissed customer!!!!

3 times I received notifications that my delivery was coming in between certain times for 3 straight days - it needed a signature. You would think they would make it one of those days but instead lied 2 days about the weather conditions and the other day changed the delivery times by hours 15 minutes before they got there. On the weather condition days Amazon, Fedex and USPS all made deliveries. They obviously have better trucks and drivers. I wasted 15 hours of my time for this poor service and as of today do not have my package. My guess if it ever makes it, my order will be damaged.

Emergency delivery was scheduled for Saturday delivery. I see the package was arrived in Landover, MD based on tracking info. The top story showed that it would be delivered today. Called the customer service to ensure the delivery. The agent promised to call me back for further information. No call. When I checked the tracking again at 9 pm, the delivery date is changed to Monday. This caused huge customer complaint at my end. Such a horrible service.

Absolute garbage. Third time in 3 months that I have spent an entire day waiting for a package that was “out for delivery” that never arrived. A package that must have a signature to be delivered. Medication to be exact. Complete garbage company.

If I am to receive a large package such as patio furniture or bulk items...It's 5 star delivery. If I'm to receive a small item it never arrives....My address is clearly on the mailbox...Behind the mailbox is my house with my address repeated in large numbers above the box where deliveries can be placed....Not once have I received any of my small orders....Hence the 1 star review.

I have eleven packages that are being delivered. About five of them have been out for delivery for five days now and they keep using the weather as an excuse to not deliver over five grand worth of jewelry and dude just argued they couldn't get here but yet my other package from UPS was just delivered. Try again. These ** are flat out trying to steal my five grand in jewelry that require signatures for delivery and all my limited pairs of sneakers from Nike.

The tracking # posted to my UPS page Jan 6, shipping from CA to TX on Jan 12. Tracking history online shows package going back and forth CA to TX to CA to TX... multiple times. It never shows as delivered. NO HUMAN HELP is available to verify location/delivery of package. Their "help" process is a circular online "virtual assistant... press this button" process that constantly tells me to enter my tracking number for "delivery status." Jan 31... still attempting to verify location and delivery of this package. TERRIBLE SYSTEM for resolving delivery problems!!!!

CONSISTENTLY packages are delayed or delivered up to 2 1/2 miles from my home, left in the dirt by the mailboxes or at the wrong address. Their email address is no longer operative. Hold time on their 'customer service' line if often an hour long. Representatives often say I will receive a call back but NEVER DO. In my opinion, they should be SUED or put out of business! They are CONSISTENTLY INEPT.

Horrendous, keep using weather as an excuse to delay packages even though weather is clear. Package shipped UPS from Cali to OK is going to be delivered AFTER an order placed same exact day from China with China package delivery date Saturday the 31 of Jan with UPS delivery date of Monday Feb 2nd. I advise avoiding using UPS and sellers that only offer UPS as shipping option.

Absolute idiots. I have a dry covered porch and the ** leaves 3 packages on the wet, ice-covered driveway. And the best of the best. The moron was too lazy to walk down my driveway, so he left an oversized package, that didn't fit in the mailbox, ON THE CURB... You guessed it, it was stolen. Maybe there is some kind of prize for worst customer service possible???

I have a package that has been out for delivery every day since the 21st. I called Monday and the person said she was going to escalate the issue and that someone would be calling me back to resolve the issue within an hour and half. No one called me back. I called back yesterday and the person gave me the speech that it is out for delivery and that it will be delivered by end of day and there is nothing they can do at this point. It was not delivered. I called back today and got brushed off again with the same it’s out for delivery speech. I asked to speak with a manager and he refused to transfer me to someone higher up and hung up the phone on me.

DO NOT USE UPS! Apple were sending me a package, which I tracked on the UPS website, it said it was on its way for 5 whole days and gave me no information about a delivery date. I then emailed asking why it’s been stuck in a warehouse, and I got an email back saying something leaked on it, and I needed to call a number to get it delivered. Apparently they had already tried to delivery three times which they did not tell me about so I had to organise a rescheduled delivery, the lady I spoke to told me it would be delivered between 12 and 4 it was not it was delivered at 11:30.

I paid for second day air for a package that was important to my in home hospice mother who has cancer. It has been 8 days now and the package has been siting in one location 1.5 hours from me with no attempts at delivery, I have made multiple phones calls and gotten the run around, flat out lied to and still have no guarantee that it will be delivered as the facility does not answer their phones even when UPS calls and has not called me back for 2 days in a row when I have been promised I would receive a call. They are claiming bad weather which stopped 4 days ago and I have had deliveries by FedEx, USPS and Amazon but this allows them to not have to refund me the money I paid for a package that is 6 days late from the 2nd day air shipping plus I am told I can’t even file a claim until it is delivered.

If you want late deliveries even if you pay for over night or 2day overnight then order with UPS. I always order overnight for convenience and give this company benefit of the doubt at least 20 deliveries LATE overnight. You get over seas customer service. I missed my flight bc I needed this package. I called at 6pm. They said they will be there by 7 pm max. They only had 14 deliveries at 730. I called. This guy tells me they have 13 deliveries before mine. So in 1hr and 30min they delivered 1 package in an urban area. UPS is trash. I will never ever pay such high prices just to get fd. Don't waste your money FedEx from now on. My package said it would be here between 1pm and 530 pm then changed to 9pm even though their cut of is at 7pm for the services I paid for. UPS dgaf about its customers. Trash.

Last December I sent off two packages to Phoenix for my son for his birthday & Christmas. I called UPS to see if the addresses were correct. The lady said yes. Come to find out it was the old address but it wasn't too far from where my son and his dad lived. The driver claimed he put it inside a locker. My son's dad went to go search for the packages. Nothing wasn't there or found so next I filed of claim with ups why nobody hadn't gotten in touch with me regarding my packages or refund. I believe the driver took my packages just like the other companies like FedEx. I've heard this past Christmas they stole people's packages too. With all being said none of these companies aren't trustworthy.

A $97 package was marked as 'delivered' but I never received it (the photo they sent me as proof of delivery was of the OUTSIDE of our building's package room door, which wasn't very helpful). Therefore, I opened a claim with UPS and was emailed once initially, but never again despite me sending SEVERAL emails asking for any updates. After about 6 weeks, I was abruptly told that the claim was closed and that I should contact the shipper instead, even though UPS had told me they delivered the package, ie: they were the last ones in possession of it. Incredibly frustrating, no recourse whatsoever. Never again.

I was waiting for an expedite delivery a whole day long. I am leaving out of country and needed to replace my damaged phone. The delivery person did not even bother to ring the doorbell. They just left the notice on the house door that they missed me. What a joke!

I paid UPS extra to have my delivery on a specific date. They ended up delivering it a day early and it was sitting on the porch when I could've just had it delivered to the store, and someone could've picked it up from there. As much theft is going on, I'm glad I had someone get it for me. I asked for my money back that I paid to have it shipped on a specific day and because I had fraud on my card they told me they could not issue me a refund. Mind you I was told the refund was already processed but when I noticed it had been over 2 weeks and hadn't seen anything I called back, by then I had a new card number. They couldn't issue me a check, free shipping for another order, anything they suck and I'll have my things bring delivered from a different carrier!!

I was supposed to receive a package on 1/16/2026 from a family member. On 1/22026, I called the Bridgewater NJ UPS store. They stated the only way to open an investigation on the tracking number, which does appear on UPS website, is to send they an invoice for each item in the box. Why would they need an invoice? I then called the UPS customer service. I was informed by an agent and agent supervisor there is nothing they can do and to have the sender call the UPS Store the package was given to. The package was given to the Bridgewater NJ UPS Store. The tracking number shows the package in Bound Brook NJ. Bound Brook NJ has no UPS Store. Would this not mean a UPS driver picked up the package from the UPS Store?

My daughter was shipping a package from overseas. She carefully researched the process and requirements for sending it to the U.S. under recent tariff activations. UPS took it upon themselves to assess a tariff on a package that was clearly well under the tariff limits and then sent it to their Brokerage team. My daughter had already completed ALL necessary forms and plainly wrote these were UNSOLICITED gifts. But UPS didn't care and then charged me the tariff amounts as well as a brokerage fee. Plus every item was listed on a separate line; which means higher fees (charged by line) instead of, for example, keychains qty 5. No they type out each keychain on a separate line.

This saga started on 01/03, when 2 packages were due to arrive between 2:00 & 6:00 pm. I was at the apartment, & UPS did not come. On Monday 01/06, the packages were still was not there when I got home from work (8:30 ish) so I tracked it. An attempt was made at 6:15pm. The driver did not even leave a note that an attempt was made. I rescheduled delivery for 01/10, & the rescheduling was confirmed. I stayed in the apartment all day. Still no packages. I talked to customer service on 01/12, as a snotty rep at an ups store had told me that’s what I needed to do (couldn’t help in the least). Customer service told me that one package was in holding while the other was on the way back to the shipper. They couldn’t even explain why.

I went home for Christmas 2025. I left 1 of my suitcases full of clothes to my brother and ask him to ship the suitcase once I got moved into a place to live. He shipped it 9 days ago. It came to Longwood Florida Saturday (it's Wednesday) and stalled there. I called yesterday and customer service said it would be delivered by 9 pm. It never came. I called UPS customer service today (1st time today) and was told it was missing and needed the shipper (my brother) to file a claim to initiate an investigation. So I called my brother and told him to contact ups to file a claim so that an investigation can be started. So in the meantime I called Ups customer service back (2nd time) and they confirmed that the package is missing. So my brother called me after contacting Ups customer service. They tell him the Package will be delivered by 9 pm today.

They sent me an email saying my order would arrive between 3:15 and five and guess what they delivered it at seven and they didn’t shoot me an email saying that they were running late or anything and when I asked the driver, he said nothing was wrong with the route or the truck or previous deliveries. This company is the worst delivery company

Shipped à package that was $23 by UPS. I had a vintage milk glass piece that I wrapped in newsprint and bubble wrap. It was broken in three places upon arrival. Filing a claim was essentially impossible without invoices and extensive documentation, and customer service was unreachable. I’ve shipped extensively for a business and have never had a UPS claim honored. Prices are high, support is nonexistent, and the process feels designed to deny responsibility.

UPS has the worst system on the planet. I always have to wait 30min to get to speak to someone only for it to always be the wrong person to speak to. Then when speaking to the right person they really aren’t any help, they always try and pass you off to the next worker and then get mad when you want to speak to a manager. I hate this company.

I have had multiple phone calls with the UPS customer service line in the last week, all extremely unhelpful. My first phone call the person said to file a claim on the website but it wouldn’t let me and kept giving me an error code so I called again the next day. That phone call the person said they would do it on their end and someone would be in contact with me in the next couple days. No one ever called so I called again. The next person was very unhelpful and unwilling to try and just continued to say file a claim online after I told her multiple times it won’t let me file a claim so I asked to speak to a different person and this person just told me to keep on waiting for my package and it should show up eventually. Terrible service all around. Zero help from anybody.

Paid for overnight shipment because of ache around our work schedule. I was sent an email saying it would arrive 4 days later🫤. I had to rearrange my work schedule because we didn't get overnight shipping that we paid for. I rescheduled and had a window from 10:30 AM to 2:30 PM. The package arrived before 10:30 AM. I was not home and missed it because they came early😡. Let Amazon teach you how to deliver packages!

Imagine my joy at finding the perfect present for my mother. Now imagine my dismay at learning that UPS was responsible for delivering it. I was given a delivery time slot the night before. As I was not available that day, I rearranged my schedule to be home the next working day. Either I or my nanny remained at home for the entire delivery window. UPS arrived 20 minutes after that window had ended, at which point my nanny had taken the children to a previously scheduled class. The delivery was marked as “recipient not available”.

Our package was thrown on the floor in the mail room at the Airbnb where we're staying. If The sender hadn't put a tracking tag in the package, we would not have known It had been delivered at all. Our passports were in that package. Our trip would have been ruined. For this crappy service it was more than twice the cost of Federal express. It was their lowest priority option for overnight, and it still cost $106.

I have received wonderful support from both Sapna and Brian taking calls on the customer support line. I have found them both to be helpful and understanding, helping me to correct mistakes I've made while having incorrect information. I thank them both for taking my call today and being so helpful.

Delayed delivery for two days and no notification. I requested to not use UPS from past experience. They need to get their sh.. together. Too bad but I’m sure the competition will put them out of business within decade.

** tracking number. I shipped sample shipment from India to Frankfurt for Heimtextil Fair 2026. But continuous followups with ups no correct information given to us and did not delivered our 4 boxes to fair. UPS never reply to our emails and give us correct information. They could not able to clear the shipment from customs neither they themselves had accurate information. Company and employees are pathetic. Irresponsible persons making foil to customers and looting money from customers. Not recommended logistic company

So I ordered a Lego set on January 1st at 12:00 am the creel house to be exact, and things run smoothly on Legos part, but UPS did not give updates and either lost my package or someone stole it, I opened an investigation on Saturday the 10th and I still have not received an update. This is a terrible delivery service.

I have been waiting for an overnight expedited package for 3 days!!! Their customer service is horrible and you get the run around. I have changed my plans everyday because I need to be here to sign and if I can't be here then I have to go to their annex. It's ridiculous...and if I have to go to the annex they are going to charge me!!!! USE FEDEX!

They promise a delivery time window and miss it by 48 hours! They allegedly claim they try to deliver but do not, as I would have a door cam record. This has happened on more than 2-3 occasions, but the problem is vendors pick them. Example is LL Bean, Lenovo, and others.

I’m expecting a package to be delivered on Friday, January 9th and then find out it has been impacted by a “sortation” error at UPS, but looking at the tracking it shows that it is in the state less than 45-minutes away and no new estimated delivery time. Come Monday (today) the app shows it will now be delivered on Wednesday, Jan 14th! Only 45 min away, but will now take 5-days longer to be delivered from its original date. Unfortunately, we will be out of town starting on Wednesday through the weekend. So I look at the app and it wants to charge me to change the delivery date or have it held at a UPS store. I would think I shouldn’t have to pay when a mistake was made on their part. Wrong! Customer Service, including a supervisor, said, they can make the change, but I have to pay. Yep, FedEx it is!! Terrible Service at UPS!!

I received package from India. The cost of package is about 200$, they charge extra 106$ for duty! I asked them the which you guys paid duty but they didn’t give me receipt. These items for gift cost was only 200$

I sent a small package (jacket) in a soft bag via urgent next day air early delivery and paid $208. Despite requesting urgent handling at UPS store, package sat in town for whole weekend and got delivered 5 days later. Tracking page kept changing delivery day and time. I called UPS customer service and asked them to charge me only regular service ($24 for 5 days) and refund me rest since it never got delivered as promised. Never got a straight answer and then after delivery, I got an email to pay another $25 since my package was an inch larger than what I mentioned while shipping. Even shipping agent did not say it is one inch larger. I am very disappointed on the service and then customer service. I will be very careful in future to select my courier in future.

They continue to lose or steal packages. This is the second time. The first time they a sweater and now a lot of baby clothes. I will not be using them again and have filed a police report. They have accountability.

I am waiting for my order from Costco, got my confirmation for delivery by UPS yesterday. It was not delivered instead, I received an email saying, "attempted delivery, sorry we missed you". We didn't go anywhere, we are at home the whole time. It says "will reschedule again tomorrow," but same excuse, no delivery today. I am again waiting tomorrow to see if they actually deliver it. I am very disappointed with their services.

Package was to be delivered today, Friday, between 1:30 and 5. Tracked driver with Ups app and he was within 1 mile of my house. Then delivery was changed to before 9pm. Now changed again till Monday 3 days later. They say do not deliver Saturday but I see UPS trucks everywhere on Saturday. I am not happy, UPS should do better job of routing their drivers. Driver could have delivered today if he had checked his packages.

I shipped a package on December 22nd. To be delivered on Tuesday December 30th to Las Vegas Nevada tracking **, and today January 9th the package still has not been delivered. They state returning to me since they could not deliver it. I have sent mail and packages via de post office to this same address with no problems. UPS don't give a damm and do not offer any good service.

Do not use UPS. Stolen packages. Lost over 200 packages. UPS won't scan my packages when pickup. UPS Anaheim station don't care if you lost my business. Someone from UPS Fraud Department should take a look into this matter.

Their customer service is apathetic. Any company that is apathetic to their customers deserves zero loyalty. I've chosen UPS hundreds of times in the past 12 months for my business. Fortunately, my vendors offer other carriers. They lost a package with several expensive parts, and their response was for me and the vendor to do all of the work. I'll never use UPS again.

UPS has turned into a joke of a company that has no care of concern for the customer. I went to UPS on a Monday morning and mailed a letter that needed to be to its destination by Friday. They charged me $31.73 for a basic piece of mail and now it is not arriving until the following Monday which puts it 3 days outside of the time I paid for and they are treating me like I am unreasonable for being upset at the cost and their lack of delivery. I will not use in the future, not that it matters to them. They told me if you pay for 4 days you have to read their fine print that gives them up to 8 days. What a joke.

I ordered two phones and unfortunately, Verizon decided to use UPS to send it. One phone did not arrive so I checked tracking. Apparently, UPS damaged the package to the point the phone had to be repackaged. They wouldn't change the delivery time or tell me how the package was damaged. I wanted to know how so I could decide if I should accept the phone. Then they lost the package, text me that it was being delivered, however tracking showed the package being shipped to a different state. I offered to pick the package up at the distribution center, but was told they don't do that.

I was expecting a huge check and these idiots sent it to the wrong address. HOW is that possible in today's age? GPS not working? Hired people who can't read perhaps? They literally sent it to an address that was nothing close to mine and when I went there to see if my package was there, the picture looked nothing like it either. So where the hell did you deliver my package?

Absolutely useless. Received notifications 2 days in a row telling me an expensive package was due. Stayed in to wait for delivery both days, but they were a no-show on both occasions. I finally found customer service (call 1-800-GETUPS and just say ‘representive’ repeatedly to get through the maze of automated prompts - took me going in circles for 45 mins to work that out).

I shipped three Christmas packages through UPS to three different addresses. Two were delivered. One was never received. I paid over $300 for insurance on that shipment. UPS denied the claim because the driver said it was delivered. That was their only proof. No photo, no signature, no package. The recipient checked everywhere and with neighbors—nothing. Insurance is pointless if UPS automatically sides with the driver when a package goes missing. In 2026, insured deliveries should require photo proof. I lost the gifts, the insurance money, and my trust. I will never ship with UPS again.

Horrible customer service! UPS are thieves!! I never even received my package because whole time my package was sent to a whole different address purposely and never reached my house. I opened an investigation which took FOREVER (over a month) just for me not to get to any resolution after I was told I would get my money back. I never even received it. I was basically lied to the whole time and was dragged through a whole process just to still get scammed. Ups needs to be HIGHLY INVESTIGATED. This is not the first time this happened and I'm sick of it!!

I paid nearly $80 for overnight delivery from Columbia, SC to Seattle, WA. The package was a valid, stamped, SC birth certificate. UPS sent it to Guadalajara, Mexico, where it was lost. No resolution as of 1/5/2026. The package was mailed 4/25/2025. A valid birth certificate in Mexico is probably worth good money. No help from my Congressional representatives because UPS is a private company (who like to claim they’re concerned about illegal immigration). I had to beg even for a refund of my money.

Fake delivery updates, I say fake because they never show up at all!. Misinformation it seems is the norm. Check ratings for all the carriers, they’re at the 1.2 approval rating!! Texted package out for delivery 2 days ago, still no package, texted “loaded with courier”. Yep a no show. A specific item that was supposed to to be here Saturday, they said so, a no show and cost me me time and money having the installer there waiting with us for part!!!

Recently went to an UPS store to make a return and was charged an additional 1.75 to tape one parcel. I understand this is a capitalist society, but charging for this nominal amount, esp when you’ve already been charged for shipping, is wrong. To make matters worse, the only staff member that could process cash was openly voicing their annoyance about processing a growing mass of parcels behind them. If this had been part of Undercover Boss, the staff member would surely be on the chopping block. Poor body posture, poor tone when speaking to customers, it was offensive.

I was charged a late payment fee even though I had already paid the full amount on time. UPS billing is unfair and confusing, and customer service was impossible to reach. I kept getting stuck with automated systems and no real support. This feels like taking money without justification. Very bad experience.

The store is always clean and well organized, as they can easily find your packages. The customer service goes above and beyond, if you have questions, they're more than happy to help you! They always make you feel like the most important person in the room, and they treat everyone just as well. They have always gone out of their way to please the customer and no matter how busy, never forget anyone in the store. This is a store that always makes you feel welcomed and are treated as a friend. The prices are reasonable and worth every penny, even the 50¢ letters you mail. These guys are awesome and beautiful. Thank you!!! Love and light always.

I had 2 packages delivered to an RV park after we left. This sounded like an easy fix. The UPS site and searches say you can request the driver bring a label. I was not sure how this works so confirm I called UPS and of course there call center is in another country! I explained that I wanted to ship 2 packages to myself but we were not at the location the packages were to put labels on them. I was instructed to go the the website and create tracking numbers and call back and they would request labels with the driver. Upon calling back I was told only the original shipper could do this. I escalated this and they requested the local center provide labels. I missed a call from them and they did not leave a message. So days later I called again overseas and was told the local center refused to print labels. When asking for a supervisor I was told they could not call me back but I could wait on hold for an hour. I see why they have a 1.2 star rating.

I ordered three products at the same time with different shipping providers. USPS the fastest, FedEx #2. UPS, a distant third. Horrible service and customer relations. They make it as difficult as possible to contact them. Horrible! The worst in the business!

UPS has an outright scam they are pulling on Ebay sellers which is shameful! If you purchase a shipping label on Ebay (which is a discounted fee) UPS will use a DIM Program that "estimates" the weight of your package and not the actual weight itself! I've only used UPS 3 times in the last month and was a victim to this scam each time! To avoid problems, I paid UPS $130.00 to box up a painting for me. They provided me the weight/measurements of the box before I purchased the shipping label for $52.00. Three weeks later UPS billed my credit card an additional $193.00 because their DIM program "estimated" the 20lb package actually weighed 90lb!! Total RIPOFF!!

Absolutely horrible. I use UPS access pick up locations many years, as long as the item is shipped with UPS and since will UPS access point you pick it up for free but it cost to ship… I went to the UPS store 2550 East Desert Rd., Las Vegas, NV to pick up my package. They refuse to give me the package until I paid them a fee of $10. Try calling UPS got their customer service representative in India and the only thing they could say is how sorry they were. No one knows nothing about policies.

UPS in North East Arizona is a joke, they hire too many incompetent lazy drivers that make every delivery late, or lost. What a joke. States the delivery is on the way, and hour later an exception, stating wrong address which is the same as it always has been.

UPS has got to be the worst shipping company ever. I am dealing with two separate shipments. One for work and one personal. The work one is international shipping and the packages have been stuck on Louisville KY for over 3 months. I have made numerous phone calls and each time I get a different excuse as to why it is stuck. I have also emailed with several supervisor and the Barging department and still no resolution.

Have had my package for 3 days going on 4 now, yesterday days out for delivery nothing showed up, today same thing said 11-315? Nothing now says by 9pm, their way of saying it won't show up today, so that you can't call them.. UPS what a joke!!!!

I love UPS for when my blood pressure really needs to get worse very quickly. They’re the GOAT at not delivering because they don’t know what addresses are and then refusing your claim because they’re special chicken nuggets who could never actually be at fault. They’re absolutely perfect and that missing package is definitely on you as is the address they changed multiple times. Customer service isn’t a thing and I personally don’t think they have human employees. They might but you’ll never speak to one. Just a chat that’s been in beta since before the Greek alphabet was invented. I’d give negative stars if that were possible so instead let me just say Long Live Literally Any Other Company!! May they replace UPS and may their stock rise forever.

I had an Express medical related package that was sent to my address. Sadly, the UPS driver dropped off my package on the sidewalk instead of delivering my package to my front door/front porch. At first, we thought that it was a piece a trash blown on the sidewalk, until later when my wife was walking our dog, she picked up the package. UPS needs to discipline the driver and remind him that no matter what, it's part of his duty to deliver packages to the front of the house not on the sidewalk, especially when the package has the word "EXPRESS" written on it with big letters. I can't imagine of any reasons for driver actions other than being a lazy jerk.

Absolutely the worst organization in the United States by Far. The last five shipments that were scheduled for delivery never made it to my house. I’ve had their managers lied to me on the phone. I’ve even had two delivery drivers now. Come off the truck and tell me they’ll be right back. They have a delivery down the road to not return. Amazon, Reebok, and other companies need to figure out that UPS is killing your business. UPS is absolutely a business killer! They are terrible and absolutely just suck. How do you lose five packages in a row? The fact that I even have to leave one star is ridiculous.

I received a package from Omaha Steaks on December 23rd from UPS. The package was marked 28lbs. I went to pick it up and it felt almost empty and it clearly had been opened and resealed. Items had been removed and there was one box with 1 pound of steaks inside left. I called UPS customer service to complain and was told since I was not the shipper there was nothing they could do. This is terrible. Someone from UPS clearly stole these items. I am shocked at the lack of concern and dismissive response I received from UPS.

They routinely "misdeliver packages" and have lost multiple of my packages. Then they make contacting customer service difficult by forcing you through a million menus and AI chatbots instead of actual customer service. Then when you actually, finally, thankfully get to talk to a real person, they have a bad attitude. And I empathize with their customer service operators because it is not their fault, the company doesn't empower them or care about doing a good job, and they make it impossible to contact customer service so when you finally do, of course you are mad at the service people. They have no actual in-person people to help, and if you think you can go to a "UPS Store" for help, they will turn you away and tell you to call the AI customer service chatbot slop instead.

UPS is the worst company to deal with their customer service no help at all. Their drivers are not educated whatsoever. It takes toooo long to resolve any issue with package lost versus with Amazon. They resolve the problem right away. From now and on every time I order any thing online I want to make sure not be shipped with ups at all.

I had an expensive package that was a Christmas gift for my husband. The package said signature required. It said delivered to my address but was not. It was marked as met customer... I guess so they don't have to do their job. I have no idea where my package is and I have filed a claim. These drivers are careless and does not do their job correctly.

I ordered medication to be delivered by UPS and 4 times it was sent to the incorrect address in spite of the correct information being sent from the drug company. UPS was unwilling to change both the city and state. They said they would only change one thing. I have spoken with first tier employees, a supervisor, and a person who works in their "medical department". I even called the drug company and merged calls and the drug company verified that they had the correct address and that was what was sent. This ordeal has taken over 2 weeks and I still do not have the medication. I will endeavor to use other delivery services in lieu UPS whenever possible. Even if it is less convenient for me, it will at least be reliable. I am entirely dissatisfied with this experience and this company.

I paid for 2 day air and they seem to always give an excuse that it was unexpected delay so I paid extra for nothing and still today I have not gotten my package. I stopped by Ups location that 15 minutes away to pick up package that was supposed to be delivered on 12 24/25 and as of today 12 26/25 no update on when I will receive my delivery. This company is a rip off. I will never order anything through Ups again or receive anything from Ups. Try doing your job or step out the way and let someone else do it that takes pride in their work. This is my third bad experience with this company and last.

UPS managed to turn what should have been a routine delivery into an absolute failure—one with serious consequences. My package contained prescription medications, yet UPS lost it and treated the situation with astonishing indifference. Reaching a live representative was nearly impossible; the automated system ran me in circles, and when I finally spoke to someone, the help was superficial at best.

Paid for 2nd day air. The driver pulls in my drive way and leaves before I get my shoes on. Never stopped his truck or even got out. Complete waste of money and time. I will never use this company again.

I shipped an envelope on Monday, Dec 22 going from Phoenix, AZ to El Mirage, AZ. I didn't expect it to arrive by Christmas even though it should have as the two are only 20 miles away. When I tracked on Wednesday, Dec 24 I see that it is going to MESKITE, TX!!! Why in the world would they send it to Meskite TX!!!! When I called, I got RAJ. Probably not even in the US. Broken English. He just tells me that because of the holiday, they are busy and it won't get delivered until Jan 2! Unbelievable! Send it from Phx to Texas and then back. That makes a lot of sense!!! Raj had not explanation why they were doing that. Why would he. He is not even in the US! Should have gone to Fed Ex

I think UPS suck. They can not do their jobs. I am not blaming the drivers, I am blaming the head manager that deals with operations. Think they have a system that screw up everything with UPS. I never had a problem with FedEx or USPS. So what's the deal, UPS? This is the second time or third time they have sent my package to the wrong address. OH Boy.

I had three packages to drop off the week before Christmas. Brenda at STORE number 2234, was very helpful. She was friendly and expertly packaged my returns. The store was very neat and clean and I would definitely go there again.

The absolute worst company. I've been telling my pick driver I had 14 boxes going out today for a week. Today comes. His truck is too full so he's not picking up. Call the company. They promise to pick up but all they did was send the driver that refuses to pick up a message. Now I've been on hold for 2 hours getting passed around by people I can't understand telling me the driver should pick it up.

If I could leave a zero star and leave a review I would but good lord $50 for you guys to scan something and send an email is insane!!!! You're not out past or ink just 5min and a couple clicks and bam $50 gone!

They scam you into buying faster service. I went with a service for 7 day. Shipping and tracking indicates it's fifteen days out. Good luck trying to speak to someone and resolve your issue. Their advertising is false.

I shipped a box to my teenage son containing gifts and essential school supplies. The tracking showed the package as “delivered,” but it was never actually delivered. The housing complex management reviewed their security cameras and confirmed that no UPS truck entered the property at all that day. Based on this, the only reasonable conclusion is that the package was either mishandled or stolen before delivery. I immediately contacted UPS customer support, but they were completely unhelpful. The only option they offered was to open a claim—which was closed in less than two days with the excuse that the package “could not be located.” No real investigation, no accountability, no resolution. This was extremely frustrating and disappointing, especially considering the contents were for my child. Do yourself a favor, save yourself the stress and headache, and think twice before doing business with this shady and careless company.

This is the absolute worst company in the world!! My guess is the owners just need gas money for their yachts. Ridiculous. They were supposed to pick up 2 packages. They never did. I tried calling the local office and they can’t be bothered to answer their phone. I call the main number and they want money to pick up packages. Unbelievable. The corporate greed. Pigs!!! I will never use any place that deals with this company again. And neither should anyone else. Ripping off people especially seniors is the bottom of the barrel. I am reporting you to everyone I can. You should be ashamed of yourselves. Have a day you deserve UPS.

Package was delivered open and Amazon Cards stolen. Package was delivered open and Amazon gift cards stolen. The delivery guy knew the package was opened; the surveillance camera showed him walking across the lawn and when he held the envelope to scan it, I could see the opened envelope. And he had the audacity to shove the empty envelope under the doormat. Caught him clearly on camera.

UPS emailed that my package was delivered, but nothing was delivered. The photo was blurry, taken from far away, offering no proof of delivery. UPS has horrible customer service. They will close your claim simply because they can't reach you on the phone immediately, with no meaningful effort to resolve the issue. This system was poorly designed, and customer service responded in an unprofessional manner. The picture shows other packages from another carrier.

For a company whose solo existence is to deliver packages. They can do no such thing. Every time they have to deliver something to me it never done timely. I can never get ahold of the right people to get my packages. Their automated customer service is worthless. My account gets locked out or not recognized. They have hidden fees all over. This Company is actual dog shit. Just leave the package at my door for the love of GOD!!

A driver almost killed me on Dec 17th, 2025. We were sitting in a parked spot at a McDonalds and in the car. We had a Uhaul also parked 6ft behind us horizontal. This idiot driver tried to do a uturn and was 2ft away from my car and the Uhaul. I jumped out and said let me move. He waited 30 sec then pulled back and tried again before waiting. The Uhaul driver woke up and threw it in reverse to avoid being hit. I had to dive in my car as this guy was about to kill me and total my car. I barely threw it in drive. Then he just parks and grabs a coffee and leaves like he didn't just almost crush me with the huge trailer. He should not be driving. This was in Lonoke AR at 8:30am. Take him off the streets! Photo of his truck number.

I was notified by UPS this morning at 10:09 am that my dog's critical medication would be delivered today between the hours of 4:15 and 7:15pm. This information is important because the shipment has to be signed for. I left for about 20 minutes and when I got home I had an email from UPS at 12:09 pm that they attempted to deliver and could not, and that the next attempt would be next Monday between 4:15 and 9:15. I attempted to contact UPS just to see what if any options I might have since my dog will be out of this life sustaining medication before then. The first person I contacted at one of the local UPS locations hung up on me. I then attempted to contact the customer svc department by phone and was repeatedly run around in circles by the automated system. I made several attempts with other numbers and got the same recording that would not allow any access to a person. I hope my dog lives long enough to receive her medication.

Very Disappointing Experience with UPS. I had an extremely bad experience with UPS. My package was shipped from India, and even after 4 months, I still never received it. Every time I contacted customer care, they were irresponsible and failed to give clear or correct information. I was constantly given different answers with no proper explanation. After months of waiting and follow-ups, UPS finally told me that my package was destroyed. This is completely unacceptable. Who gave them the authority to destroy my package without my consent or proper notification?

Been on hold forever because they say they delivered a package but won't send driver back to take a picture of the package. So I'm guessing driver kept the package for himself or go back and take a better picture. Now I know why you have horrible reviews, cause UPS does not care... USELESS PIECE SHIT, THAT'S WHAT UPS STANDS FOR.

Delivered package to the wrong address twice in two days. No customer support. No way to talk to actual person. Website is basically useless and on the their tracking website it just says delivered Bowman, Ga. No address listed. Just the town.

Once again, I received notice of a delivery for a perishable Item I ordered for Christmas and it was not delivered. No response from the company. Value was 250 dollars! They sent a black picture as proof! I have a porch light that has a motion detector and I was home all day.

I am extremely frustrated with UPS’s delivery service. After moving into a newly built home, UPS repeatedly refused to deliver packages to our address and instead returned them to the sender. We contacted customer service multiple times and were told the address was authenticated, yet no explanation was given for the delivery failures.

My husband was recently diagnosed with Stage 4 cancer. Of course we feel dispirited. I received a UPS delivery Monday December 15th from a UPS driver. He was so positive and upbeat. Polite and kind with a giant smile...That minute encounter brightened my day. He asked me how my day was and said his was perfect. UPS is very fortunate to employ such an outstanding individual. Thank you from your customers on Golden Eagle Drive. Norman Oklahoma. God bless that great young man!

I have used UPS twice in the past two weeks, both shipments sent Next Day Air, and both experiences have been unacceptable. The first package contained extremely time-sensitive documents (a passport and visa). It was scheduled to be delivered on Tuesday, yet it did not arrive until Friday. Each day, I received text notifications stating the package was “out for delivery,” but nothing was delivered. I contacted customer service multiple times and received no clear explanation or resolution. Communicating with customer service felt completely ineffective and unhelpful.

I ordered something requiring a signature. The first order from this company never arrived. UPS had it recorded as "out for delivery." I waiting around all day with no delivery. The next notice from UPS was that it was returned to sender. Fast forward: The current order was returned to sender because the UPS store wouldn't accept delivery. I have been tracking the order, which was supposed to be delivered today. Again, no delivery. I spent a couple of hours trying to resolve the issue. UPS uses AI, not people.

UPS gets paid extra money for fast deliveries supposedly overnight turns into three day. Signature required package. There are no-show all day long. I live 4/10 of a mile from the Ruthar Drive facility and they did not show up sat in my living room for 12 hours and the driver claims I did not answer the door. He never came. He lied, too lazy to drop off my package, next day another day from work. No one is showing up and all I get is, "I’m sorry, we apologize." I live around the corner from the facility and yet two days $1000 worth of material sitting on a truck riding around Newark all day and all I get is "we’re sorry." There needs to be repercussions. Customers should not have to lose time from work for signature required packages and drivers decide they’re too lazy to drop them off. Your driver is a liar. He did not make an attempt to come to my house. I live on a dead end road. I sat here all day long. He’s a liar.

I came over UPS to mail a regular small envelope inside a very light bubble package, I couldn’t believe my ears. They wanted 174.00 to mail it to Hawaii. No overnight, just a simple envelope. This was on Victory close Vallarta and CVS mini mall. I asked my daughter to ask again. Maybe she meant 1.74, it’s 174.00. I said let’s go to the post office on Bellingham and Victory and it was 8 bucks. Beware! That cost is outrageous. Post office mails many packages too at a reasonable price. I think UPS is good for returns., Passport pictures. Maybe the lady made a mistake on her prices. I will still go there for my returns.

**. On the 1st for Black Friday sales, I online purchased a Frigidaire refrigerator/freezer, and I was not given any option as to before I purchased it online. I was not given any option as to what day I would like to have it delivered. That was the 1st problem. The 2nd problem was that I had to wait, and that was Monday night, and I call people on Monday, Tuesday, and Wednesday of last week. And I was told all the way up until Thursday morning that I had not yet been assigned to a company to have it delivered. When after I purchased the or, the, um, uh, the freezer online. It said it'd be here Thursday, December 4. Now, I don't know about you, but when I'm not home, I don't like to have items delivered, especially like an item as big as that. Um, basically because I wanted to make sure that as soon as it got to my house, I was going to bring it inside.

I purchased a small Kitchen table set from Amazon. UPS delivered it with the table and box totally damaged. I filled out Amazon's Return Request Form scheduling UPS to pick up the damaged table set the next business day. UPS did not show up the next day nor the following day. I contacted UPS Customer Service and scheduled the pick up for the next day (3rd day) between 2pm and 8pm. Again no one showed up. (Of course the policy is someone has to be home so I have stayed home each day for nothing). I called UPS again and was told the hold up was that they needed an RMA number. I called back with the RMA number but was then informed…I have to contact Amazon again because UPS does not do pickups…Huh???? What??.. Incredible!! In all my 75 years on this earth I have never experienced such horrible, dysfunctional customer service. No one is on the same page! How pathetic!

Horrible service. I ordered a 400 dollar inverter and the UPS delivery driver said they delivered it but no proof like picture and I have cameras on my house and confirmed no delivery took place. So the delivery driver took my package. Ups has taken several packages from me in the past. I did get my money back but now the inverter went up in price and I can't afford the new price. So I can't replace what was stolen by ups.

I was unaware that everything mailed through ups has to go through Louisville Kentucky. I mailed a package from Colorado to California that was first sent to Louisville to the main facility before it could be mailed to California. Had I known this I would have used FedEx. I needed this time sensitive package to be delivered 2 day air which I paid for and it didn’t happen. I will take a week to arrive. I could have risked using the postal service for that and spent much less.

If I could give a 0 I would; how are they in business; my package is an air overnight package. Been out for delivery since 10:27 A.M & it is 8:26 P.M. and still not delivered; the location is only 15 minutes from the main hub; customer service is a joke.

My package arrived at the Lenexa, Ks facility on December 4th. Today is the tenth, and I still do not have my package. Tracking activity showed my package marked out for delivery every day since the sixth. Then, every day there would be 'extreme weather conditions'. I live six and a half miles from the facility. We have not had any extreme weather. I dislike being lied to.

UPS is incorrectly applying tariffs to items shipped from overseas. A quick google search will show they are placing a 200% tariff on items under the aluminum category, even if that item contains no aluminum. They make it next to impossible to resolve, and even after resolution the tracking shows COD due. All calls are routed to call centers overseas making communication and problem resolution difficult. Spent over 3 hours on hold to make payment of corrected duties and fees for an international shipment, only to be billed by invoice later.

UPS has no fewer than 8 packages that have failed to deliver days past the guaranteed date (in some cases, I paid more than $30 for overnight delivery). I have sat on hold for hours trying to get the packages tracked, and the site has not updated my tracking number in 3 days - only says "delivery date will be provided as soon as possible" even though delivery date is well overdue. I have snapshots of the packages being said they are on the truck for delivery two days in a row, and then they come back and say they have weather delays when there has been no weather in the area and every other Amazon, FedEx, DHL, USPS, etc. package has been deliverable. Unacceptable, this is the most unprofessional delivery service ever.

The worst delivery company ever. The package lost and came late and damaged. The couriers are not polite. Customer service can not solve your issues. The shipping prices are not competitive. It is a mess. Don't take the risk.

I tried sending a package to my sister. For some reason, the package is being returned to me. I've been on the call for 2 hours trying to get this resolved. I'm trying to get it sent back to my sister and the address verified. I keep getting a UPS call center I think in India. They don't really understand my issue and have me try calling a different number only for that number to get me back to them. Each time, I have to wait about 10-25 minutes for a representative. Only to start the circular nightmare over again. Problem is still not resolved. $30 to send a $15 shirt totally wasted plus all of my time.

Horrible service. They 'cannot find our address', although every other delivery service (and Google) can. They don't call, don't email. After finding it out on the tracking system, that this happened...1 hour on the phone...and re-scheduled for a week later (why a week later?). A week later, not delivered, as they couldn't find the address. Customer service on the phone is non-existent, no one calls or emails, the package is sent back to the sender for no reason, and they are not helping. The worst delivery company, horrible service, even worse/ non-existent customer service.

Horrible. I watched my UPS driver get out walk to my mailbox and I thought put my package in to find out later he put a sticker saying he needs a signature and will deliver at a later date. It's been 3 weeks. Never showed. I file a claim and call customer service. They tell me it's returning to sender. UPS is horrible. I had notifications saying they will deliver and never show up. I guess that is their driver's game.

I paid $21.97 to have a package sent in 2 days due to the heavy snowfall, and I had no boots to wear. To date (12/8/25), I still haven't received the package. I stayed home for 2 whole days waiting to receive the package. Why? Why are they charging extremely high expenses to receive a package quickly, and then when you don't get them.

This once trusted and reliable service has now been likened to one star. Diabetic supplies were delayed from next day air because it interfered with their no work Sunday policy. True Customer service.

UPS has become completely unreliable. My delivery was scheduled for Thursday, then changed to Saturday, and now shows “TBD.” The package has been on the truck since Thursday with no delivery attempt. The OKC route (**) has ongoing issues and absolutely no accountability. This isn’t the first time I’ve had problems with this route, but I gave UPS the benefit of the doubt. Clearly that was a mistake. When I worked in delivery, you finished your route or you didn’t stay on the street—simple as that. UPS needs to get this route under control.

Delivery person came to house to say my item was too heavy for him. He said he'd return with help. He did not. Days later still waiting. No idea where my item is. Phone calls not answered. No one available at UPS to help.

Was waiting for this package all week. Come Saturday, It says it’s out for delivery. Waited until 9 PM as the delivery kept getting updated. Obviously the driver did not deliver or his shift ended and my package went back to the warehouse. I’ve had issues with UPS before. Not delivering on time, package getting lost. Absolutely the worst in delivery and customer service. I would give a zero if it would allow me.

UPS was to deliver a very small children's coat for warm weather here for a little girl not yet three years old. UPS has promised via their website that tracking shows delivery by 9 pm today from Atlanta, which is only four hours away, to our local Hilton Head office, and it's supposed to be out for delivery all day long. The delivery never happened according to their schedule.

Worst delivery service and they could care less. After the first package was stolen--and again they can care less-I have now been held hostage at house because another one sent through UPS keeps changing the delivery time. And good luck filing a complaint or getting a call back.

UPS used to be a reliable delivery company, sadly it has proven over and over to no longer be the case. My local delivery man does the work of two to three trucks and rarely can deliver a package before 9pm. This is truly the world of Charles Dickens. If you opt for an overnight delivery it may take five days to seven days to receive the actual packages -- which was never the case in the past. The online tracking lies about the delivery status 70% of the time. Customer service on the phone lies to you about about a delivery being on the way within two hours when it deliberately knows it is not the case. Nothing good lasts forever.

Zero if I could. Horrible accounting. They way overcharged tariffs for a simple order from Canada. Eventually the company and I figured out a work around for the correct amount. I paid them and UPS released our order. That took half of August. We just received a collection notice for the original amount on November 27. WTF! At least we received our order. That also implies they agreed to what we sent. I will avoid doing business with UPS as best I can!

We bought UPS 2nd Day Air for a LOT of money and they delivered it 6 days later. When we called, customer service basically said no refund, and they don't care. Small businesses, DO NOT USE UPS. They will charge you for 2 day shipping, delivery a week later and tell you to go to hell.

UPS claim to have delivered a package to my address, they did not; they took no photo nor did they notify me with a confirmation email that the package had been listed as delivered. Attemps to resolve was simply worthless. UPS MUST do a better job at resolving situations where packages are listed as "delivered" when they have not delivered and left verification of the delivery. Your virtual assistant is useless if your records show a package delivered.

Packages shipped through UPS have about a 50% chance of arrival. If it doesn't come, the company doesn't care. It's nearly impossible to get someone on the phone, and when you do, they are unhelpful and don't care.

UPS has gone downhill and nobody should be using them right now. I've had multiple packages not showing up on time....customer service unhelpful. Empty promises, unable to meet delivery promises. I'm done with UPS. Everyone should stop using them until they get it together.

at 9:24 AM: Package out for delivery. Around 6 pm, some “unexpected delay”. PACKAGE NEVER DELIVERED!!! Friday, 12/05 at 2:39 AM: Package arrived at carrier facility. HOW CAN THAT BE, WHEN IT ARRIVED AT THE SAME FACILITY THE DAY BEFORE at 8:43 AM, so which is it and why lie?

UPS is my top worst delivery service. They have consistently made error or said they have lost the packages. When you reach out to their customer support they are not of any bit helpful they just read a script of your pack is on it way or repeat the delivery time which customer can see on the website they are suppose to reach out 30 min to delivery and failed to perform the service as outline by sender. Execution is what they need to work on or go out of business.

Worst customer service I have ever encountered. I tried returning a package from Amazon, and the instructions clearly stated that UPS would make three attempts to pick up the package. They attempted to get the package one time, when I was not home, and left a packaging slip at my door. Now they refuse to come get the package and keep saying I have to get the package to a drop-off point on my own. The first customer service representative told me she would dispatch someone "as a courtesy" to pick up my return.

I deeply regret having to express my complaint publicly, but the service I have received from UPS has been absolutely unsatisfactory. The delivery of my shipment has not been completed correctly due to repeated errors in the handling of the address, which the company neither explains nor corrects, despite my multiple attempts to contact them. UPS does not provide effective communication channels: the virtual assistant does not resolve the issue, and there is no accessible human support that would allow the problem to be fixed. As a result, the consumer suffers direct harm: a significant loss of time and the inability to receive a product that has already been paid for. All of this constitutes the provision of a service in an inadequate manner and without the minimum quality guarantees.

My recent experience with UPS has been very disappointing. I was to receive a food package by Thanksgiving. I was able to track that it was delivered to UPS in plenty of time, but, was held in the local warehouse. They delivered the item after the holiday and the product was spoiled. The second experience was that I ordered an item I intended for a Christmas present. I was quoted the date of 12/4 as the delivery date. Of course, I heard from the vendor that the item was now going to be a week late getting to me. Again, the item was received and is being held in a local warehouse as of 12/4. So, why does it take a week to actually be delivered to me? Terrible.

I live in Bismarck ND 58504 and 11-3-2025 I was expecting 2 deliveries with UPS. We live out in the country so his usual arrival time is around 530 to 630 pm. After 7 pm I didn’t think he would be stopping so turned off outdoor lights. At 927 pm I looked out the window and sure enough there were 2 packages on my stoop!! This driver needs an award or a raise or something to honor his tenacity to get the job done. Also it was below zero and he was still freezing his butt off and delivering packages. I wish I knew who it was but we’ve had several different drivers lately and of course I missed him. Best job ever!! Thank you so much!

Sent a package overnight at considerable cost. A couple snow flakes in Kentucky caused the package to delay an extra day. No major Airline delays anywhere in the country, except UPS. Anyway, after trying to get credit for the difference of overnight and two day delivery I was told there is some fine print somewhere that UPS just does what they want and follows no rules, they told me to pack sand and get over it. But not after talking to two agents that said they would credit me, 20 minutes of phone hold time, and a supervisor that gave me the one finger salute.

Not only poor customer service with zero answers or ways to resolve issues, but continuously can't get packages delivered on time. Do yourself a favor and send all of your packages through Fedex, I've never had issues with Fedex. 10 out of 10 do not recommend using UPS for any shipping services.

I would never purposely use UPS for anything. When you call to try and get resolution on a problem they don't want to give you to a real person. When you finally get the computer to give you a real person that person isn't authorized to do anything that would remedy the problem. I asked to speak to supervisor because I wanted my late shipment sent to the UPS Store because it required a signature and I couldn't keep staying home waiting for them when they weren't actually coming. The agent said I had to pay for that. The supervisor never called me back as promised.

Ordered socks from Amazon. UPS was doing delivery. Was out for delivery 10am. 8pm no socks. That is absolutely pathetic. American companies suck and should go out of business. Just no excuses and Amazon sucks too.

Avoid having things delivered by them at all costs. They will constantly delay your delivery forcing you to sit around ALL DAY because they NEVER deliver within the window they provide. Communication is poor and customer support is anything but supportive. Multiple times my packages have been delayed or rescheduled forcing me to take more time off work and cancel plans I make for after getting my packages. Go with FedEx.

BEWARE! DO NOT SHIP WITH UPS!! The WHOLE REASON you take a picture of a delivery is to show it on a porch. The Driver took a picture of the box IN THE TRUCK as “DELIVERED” when it was never delivered! They knew it was an EXPENSIVE LEGO PRODUCT and kept PUTTING OFF DELIVERY until the END OF THE DAY (6:30PM) so they could STEAL IT. My Daughter watched the Driver drive by WITHOUT even stopping so their GPS would show it was in the area. CROOKED DRIVERS!! DO NOT USE THEM!! NOW MY DAUGHTER DID NOT GET HER BIRTHDAY GIFT BECAUSE LEGO USED UPS AND THEY STOLE IT.

UPS delayed receipt of temperature sensitive medication for weather. That's understandable. Then they couldn't get it delivered within their delivery window so it has to be returned to sender to be destroyed for being out of temperature too long. Now I have to wait another 2-3 days for it to be shipped out and I'm already 24 hours behind on the dosage.

They never arrive on time within the time frame given. We don't have time to sit around and wait all day. Some work at night and sleep during the day. So it would be nice if packages would arrive on time, and update better for tracking.

They said my package was going to be delivered today, but the driver couldn't find my package. He said there's 1000s of packages on dock needing to be delivered today and not loaded onto trucks. They said it was on the truck and forgot to load it on the truck. The dock workers for UPS just got ratted out by the delivery driver. This is the 2nd time UPS has done this to me. This is why I don't use UPS for anything!

Horrible company, packages are never on time. If you have the choice avoid using this company for express shipping. They will take your money offer a guarantee and never hold up their end of the bargain. They make it impossible to talk to a human and won't take responsibility with refunds. Even though it says 2 day guarantee or money back. I ordered my package Friday with 2nd day air and it is now Wednesday and they have already changed the delivery time 5 times. If I could offer negative stars I would use those but alas I can only leave one star which they don't deserve.

UPS couldn't find my address, I changed it and gave them my number to call. They decided to keep going to a street that was the same name as mine instead of locating the the correct address and my package is being sent back to the warehouse which I had to reorder the same parcel with a different address. The customer service line was throwing me in a loop giving me day after day when it will arrive instead of being honest. It seems as if they are lazy to correct their mistakes and try and not take blame for fault. I would recommend other delivery services and providers before getting it mailed to you by UPS.

Horrible customer service!! Takes forever to get an actual person on the phone. Lost packages and it’s just no big deal to them, all they say is you can file a claim. Which in itself is a horrible process and they find every way possible to get out of it. Ship with someone else. Save the headache.

I'm waiting all day from 12:00 because I have to sign for a package from Sweden UPS says will be delivered by 2:45. Then I get another update it'll be delivered by 9:00 p.m.. Then another update says I change the schedule delivery which I didn't. Don't ever receive anything ship by UPS. Stay with Amazon.

Zero customer service, The driver walked to our gate, left a note that we were not home without even trying to knock or call yet he has our number, The cameras didn't see him at all on the property but he says he was there.

I cannot believe we are unable to speak to someone in the United States regarding a problem with UPS. I have encountered no one that understands the problem I have, mainly because they're not fluent in English. I waited 2 hours on the phone trying to communicate today, only to have UPS reps hang up abruptly without addressing the issue. I have an issue with a drop off location refusing to give receipts for packages so that I can track my credit with Amazon. No one understands the issue and are rude and discourteous. I doubt anyone from UPS cares or reads the reviews. Hire within the USA!

Had an important package sent to me and had to file a claim that they closed without contacting me after it clearly stated they would get back with me in 8 days! Called to see where they had sent the package originally and verified all information. Rep stated he could not give any info because the claim was closed. Also because they can not get in contact with the person that received & signed for the package that clearly did not belong to them. I do understand people home are private but if you UPS delivered the package to the incorrect address I feel that it's your responsibility to retrieve the package or give consumer some type of information to go off of to file a report or something to get the package back. This is happening way too much and need to be investigated!!!!

To better serve customers, UPS in Saipan must improve their services and guarantee timely delivery of mail. We pay for priority mail delivery so our packages will arrive to our family on time. Increase efficiency and productivity. My family is waiting for their packages. Stop Chewing and get to work!

I requested a hold for my package from UPS and it was denied by overseas country staff like ** after a long waiting on the phone. It is a lousy company to do delivery job, a bad company and mean policy. I do not recommend this company at all.

Insure your package. I shipped a box out of the manassas va, store and if they decide to steal your contents but still ship the box that counts as delivered. They will give me $100 to compensate on my 2k loss. Sounds even. Anyways ship usps. Cheaper. If No one can keep their word that they can be trusted why even pay more.

UPS is a wonderful service. They are my preferred service. My complaint is about one of their drop off points. This drop off is in Ashtabula Ohio. This store has a 1.7 star rating with the BBB. They refused to accept my three packages because they had too many for that day's delivery. I offered to leave the packages to be delivered the next day but was told No. The cashier told me to bring them back this evening after the pick up had been made or stand there and wait for the pick up to be made. The third option was to take them somewhere else. I feel that this bad business on the part of CVS.

UPS is the worst. They tell you a estimated delivery time. That's when you expect your package to come in not 5 hours before plus they don't even knock. Stuck the paper on the door then took off. Not the first time thought last time they stopped in front of house. My phone said attempted delivery, failed. No paper or anything and took right off. Cameras don't lie!!!

I ordered a new cell phone that was originally scheduled for November 25th but I had to change it because nobody would have been home to sign for it. I paid 5.99, got charged TWICE for Friday the 28th. Order is now stuck in pending delivery. Getting in contact with a customer service agent is near impossible and now I have to wait for a phone call from their shipping hub. Every single time a company sends through UPS, I have delivery issues with my stuff not getting delivered. UPS used to be one of the best delivery services and now just straight garbage. Literally the worst delivery company.

I placed an order about a month ago. The product cost $90, and I paid around $80 just for shipping. The package was supposed to be delivered two weeks ago, but every time the driver came to my door, they neither rang the doorbell nor knocked, so I had no way of knowing the delivery attempt was made. Instead, they only left a sticky note saying I needed to pay an additional $105 in taxes. That means for a $90 product, I am paying almost $200 in shipping and tariff charges. Since I needed the package urgently, I called UPS and waited 45 minutes on hold for customer service. I finally paid the additional amount, and the representative said they would send me the receipt, but I still haven’t received it, even after one week.

This happened today as it did a few years ago. My package was tossed over my gate, which opens easily and isn't locked, and left on the damp ground. It's something that can be unusable if it gets wet. If it had been snowing or raining, which is in the forecast and I hadn't happened to see it, it would have been ruined. It should have been left in my unlocked porch, as requested, or at least left outside the door for it to be easily seen. Nope!! Thrown on the ground like garbage. A few years ago we had a delivery driver who constantly did this and when I caught him he said to me, "well you have a fence so you have a dog and we don't deal with dogs"...WHAT!!!! The fence isn't finished and there is no sign of a dog anywhere. After I complained it stopped happening after 2 packages were ruined in the weather.

They have no idea of ID tax for Mexico even when it’s been a year already when this law was approved. I had to give my id tax just by luck when I opened my e-mail because my package was stuck in the warehouse, Monterrey. I called twice. They said they’d deliver it soon and they ended up returning it back to Chicago. They supposed make you fill the form with all the requirements before shipping internationally. My boyfriend lost $150 dls. I don’t recommend it.

My packages never deliver on time. There is one reason after another. I tracked my package yesterday out for delivery, the truck was within 2 miles of my house. It was around 2pm. It was rescheduled to deliver by 9pm. It was not delivered and taken back to hub? Now it has no delivery date available. This happens 2 out of 3 times I receive from UPS.

I was to receive a package containing my medication on Wed, 11/26, between 10:15 am and 1:15 pm. It left the local UPS Center (7 miles from my residence) at 9:41 am. At 6:54 pm they updated their system that my package would NOT be received until Fri, 11/28, between 10:15 am and 1:15 pm. The morning of 11/28 it was once again out for delivery only to have another exception that it was being rescheduled for Mon, 12/1, between 10:15 am and 1:15 pm, due to holiday closures? Does UPS NOT understand that Thanksgiving occurs every year and that they should take that into consideration when scheduling (and informing customers of such) deliveries? Do NOT use UPS under any circumstances...They are thoroughly unreliable, unprofessional and absolutely the WORST. So sad for a company that used to be very highly regarded!

UPS needs to find a better way to verify that packages are being delivered, because these delivery drivers are stealing packages and saying they delivered them. I have had two incidents where they said packages was delivered but was not.

I ordered an official copy of my daughter’s birth certificate for passport requirements. The driver only made 2/3 attempts, I even signed and printed on the first delivery slip, so they would have my signature and permission to release the package! After only making 2 attempts, the driver never made a 3rd attempt, but obviously lied and said they did, and then instead of holding it for me to pickup, they returned it to the sender. Customer service was no help and simply kept repeating to me over the phone that I had to contact the shipper, while continuing to call me by the wrong name, after I told him my actual name multiple times. When I asked him if it was their policy to send packages back after “3” attempts instead of holding them for customer pickup, he was very dismissive and repeated multiple times that I needed to contact the shipper.

Ordered a 3,000$ piece of equipment, only half was delivered, and the main package was left/forgotten in the warehouse, it's been 2 days, and still no updates. Now I am left without my machine to fulfill my client's request. The first 2 pieces were delivered, and left on my front porch where there there is no path leading to it, although there is a note on the Door Stating "all Deliveries must be left at back door" the drivers ignored this, and package was left in the rain for 4 hours.