United Parcel Service - UPS Reviews

They continue to lose or steal packages. This is the second time. The first time they a sweater and now a lot of baby clothes. I will not be using them again and have filed a police report. They have accountability.

I am waiting for my order from Costco, got my confirmation for delivery by UPS yesterday. It was not delivered instead, I received an email saying, "attempted delivery, sorry we missed you". We didn't go anywhere, we are at home the whole time. It says "will reschedule again tomorrow," but same excuse, no delivery today. I am again waiting tomorrow to see if they actually deliver it. I am very disappointed with their services.

Package was to be delivered today, Friday, between 1:30 and 5. Tracked driver with Ups app and he was within 1 mile of my house. Then delivery was changed to before 9pm. Now changed again till Monday 3 days later. They say do not deliver Saturday but I see UPS trucks everywhere on Saturday. I am not happy, UPS should do better job of routing their drivers. Driver could have delivered today if he had checked his packages.

I shipped a package on December 22nd. To be delivered on Tuesday December 30th to Las Vegas Nevada tracking **, and today January 9th the package still has not been delivered. They state returning to me since they could not deliver it. I have sent mail and packages via de post office to this same address with no problems. UPS don't give a damm and do not offer any good service.

Do not use UPS. Stolen packages. Lost over 200 packages. UPS won't scan my packages when pickup. UPS Anaheim station don't care if you lost my business. Someone from UPS Fraud Department should take a look into this matter.

Their customer service is apathetic. Any company that is apathetic to their customers deserves zero loyalty. I've chosen UPS hundreds of times in the past 12 months for my business. Fortunately, my vendors offer other carriers. They lost a package with several expensive parts, and their response was for me and the vendor to do all of the work. I'll never use UPS again.

UPS has turned into a joke of a company that has no care of concern for the customer. I went to UPS on a Monday morning and mailed a letter that needed to be to its destination by Friday. They charged me $31.73 for a basic piece of mail and now it is not arriving until the following Monday which puts it 3 days outside of the time I paid for and they are treating me like I am unreasonable for being upset at the cost and their lack of delivery. I will not use in the future, not that it matters to them. They told me if you pay for 4 days you have to read their fine print that gives them up to 8 days. What a joke.

I ordered two phones and unfortunately, Verizon decided to use UPS to send it. One phone did not arrive so I checked tracking. Apparently, UPS damaged the package to the point the phone had to be repackaged. They wouldn't change the delivery time or tell me how the package was damaged. I wanted to know how so I could decide if I should accept the phone. Then they lost the package, text me that it was being delivered, however tracking showed the package being shipped to a different state. I offered to pick the package up at the distribution center, but was told they don't do that.

I was expecting a huge check and these idiots sent it to the wrong address. HOW is that possible in today's age? GPS not working? Hired people who can't read perhaps? They literally sent it to an address that was nothing close to mine and when I went there to see if my package was there, the picture looked nothing like it either. So where the hell did you deliver my package?

Absolutely useless. Received notifications 2 days in a row telling me an expensive package was due. Stayed in to wait for delivery both days, but they were a no-show on both occasions. I finally found customer service (call 1-800-GETUPS and just say ‘representive’ repeatedly to get through the maze of automated prompts - took me going in circles for 45 mins to work that out).

I shipped three Christmas packages through UPS to three different addresses. Two were delivered. One was never received. I paid over $300 for insurance on that shipment. UPS denied the claim because the driver said it was delivered. That was their only proof. No photo, no signature, no package. The recipient checked everywhere and with neighbors—nothing. Insurance is pointless if UPS automatically sides with the driver when a package goes missing. In 2026, insured deliveries should require photo proof. I lost the gifts, the insurance money, and my trust. I will never ship with UPS again.

Horrible customer service! UPS are thieves!! I never even received my package because whole time my package was sent to a whole different address purposely and never reached my house. I opened an investigation which took FOREVER (over a month) just for me not to get to any resolution after I was told I would get my money back. I never even received it. I was basically lied to the whole time and was dragged through a whole process just to still get scammed. Ups needs to be HIGHLY INVESTIGATED. This is not the first time this happened and I'm sick of it!!

I paid nearly $80 for overnight delivery from Columbia, SC to Seattle, WA. The package was a valid, stamped, SC birth certificate. UPS sent it to Guadalajara, Mexico, where it was lost. No resolution as of 1/5/2026. The package was mailed 4/25/2025. A valid birth certificate in Mexico is probably worth good money. No help from my Congressional representatives because UPS is a private company (who like to claim they’re concerned about illegal immigration). I had to beg even for a refund of my money.

Fake delivery updates, I say fake because they never show up at all!. Misinformation it seems is the norm. Check ratings for all the carriers, they’re at the 1.2 approval rating!! Texted package out for delivery 2 days ago, still no package, texted “loaded with courier”. Yep a no show. A specific item that was supposed to to be here Saturday, they said so, a no show and cost me me time and money having the installer there waiting with us for part!!!

Recently went to an UPS store to make a return and was charged an additional 1.75 to tape one parcel. I understand this is a capitalist society, but charging for this nominal amount, esp when you’ve already been charged for shipping, is wrong. To make matters worse, the only staff member that could process cash was openly voicing their annoyance about processing a growing mass of parcels behind them. If this had been part of Undercover Boss, the staff member would surely be on the chopping block. Poor body posture, poor tone when speaking to customers, it was offensive.

I was charged a late payment fee even though I had already paid the full amount on time. UPS billing is unfair and confusing, and customer service was impossible to reach. I kept getting stuck with automated systems and no real support. This feels like taking money without justification. Very bad experience.

The store is always clean and well organized, as they can easily find your packages. The customer service goes above and beyond, if you have questions, they're more than happy to help you! They always make you feel like the most important person in the room, and they treat everyone just as well. They have always gone out of their way to please the customer and no matter how busy, never forget anyone in the store. This is a store that always makes you feel welcomed and are treated as a friend. The prices are reasonable and worth every penny, even the 50¢ letters you mail. These guys are awesome and beautiful. Thank you!!! Love and light always.

I had 2 packages delivered to an RV park after we left. This sounded like an easy fix. The UPS site and searches say you can request the driver bring a label. I was not sure how this works so confirm I called UPS and of course there call center is in another country! I explained that I wanted to ship 2 packages to myself but we were not at the location the packages were to put labels on them. I was instructed to go the the website and create tracking numbers and call back and they would request labels with the driver. Upon calling back I was told only the original shipper could do this. I escalated this and they requested the local center provide labels. I missed a call from them and they did not leave a message. So days later I called again overseas and was told the local center refused to print labels. When asking for a supervisor I was told they could not call me back but I could wait on hold for an hour. I see why they have a 1.2 star rating.

I ordered three products at the same time with different shipping providers. USPS the fastest, FedEx #2. UPS, a distant third. Horrible service and customer relations. They make it as difficult as possible to contact them. Horrible! The worst in the business!

UPS has an outright scam they are pulling on Ebay sellers which is shameful! If you purchase a shipping label on Ebay (which is a discounted fee) UPS will use a DIM Program that "estimates" the weight of your package and not the actual weight itself! I've only used UPS 3 times in the last month and was a victim to this scam each time! To avoid problems, I paid UPS $130.00 to box up a painting for me. They provided me the weight/measurements of the box before I purchased the shipping label for $52.00. Three weeks later UPS billed my credit card an additional $193.00 because their DIM program "estimated" the 20lb package actually weighed 90lb!! Total RIPOFF!!

Absolutely horrible. I use UPS access pick up locations many years, as long as the item is shipped with UPS and since will UPS access point you pick it up for free but it cost to ship… I went to the UPS store 2550 East Desert Rd., Las Vegas, NV to pick up my package. They refuse to give me the package until I paid them a fee of $10. Try calling UPS got their customer service representative in India and the only thing they could say is how sorry they were. No one knows nothing about policies.

UPS in North East Arizona is a joke, they hire too many incompetent lazy drivers that make every delivery late, or lost. What a joke. States the delivery is on the way, and hour later an exception, stating wrong address which is the same as it always has been.

UPS has got to be the worst shipping company ever. I am dealing with two separate shipments. One for work and one personal. The work one is international shipping and the packages have been stuck on Louisville KY for over 3 months. I have made numerous phone calls and each time I get a different excuse as to why it is stuck. I have also emailed with several supervisor and the Barging department and still no resolution.

Have had my package for 3 days going on 4 now, yesterday days out for delivery nothing showed up, today same thing said 11-315? Nothing now says by 9pm, their way of saying it won't show up today, so that you can't call them.. UPS what a joke!!!!

I love UPS for when my blood pressure really needs to get worse very quickly. They’re the GOAT at not delivering because they don’t know what addresses are and then refusing your claim because they’re special chicken nuggets who could never actually be at fault. They’re absolutely perfect and that missing package is definitely on you as is the address they changed multiple times. Customer service isn’t a thing and I personally don’t think they have human employees. They might but you’ll never speak to one. Just a chat that’s been in beta since before the Greek alphabet was invented. I’d give negative stars if that were possible so instead let me just say Long Live Literally Any Other Company!! May they replace UPS and may their stock rise forever.

I had an Express medical related package that was sent to my address. Sadly, the UPS driver dropped off my package on the sidewalk instead of delivering my package to my front door/front porch. At first, we thought that it was a piece a trash blown on the sidewalk, until later when my wife was walking our dog, she picked up the package. UPS needs to discipline the driver and remind him that no matter what, it's part of his duty to deliver packages to the front of the house not on the sidewalk, especially when the package has the word "EXPRESS" written on it with big letters. I can't imagine of any reasons for driver actions other than being a lazy jerk.

Absolutely the worst organization in the United States by Far. The last five shipments that were scheduled for delivery never made it to my house. I’ve had their managers lied to me on the phone. I’ve even had two delivery drivers now. Come off the truck and tell me they’ll be right back. They have a delivery down the road to not return. Amazon, Reebok, and other companies need to figure out that UPS is killing your business. UPS is absolutely a business killer! They are terrible and absolutely just suck. How do you lose five packages in a row? The fact that I even have to leave one star is ridiculous.

I received a package from Omaha Steaks on December 23rd from UPS. The package was marked 28lbs. I went to pick it up and it felt almost empty and it clearly had been opened and resealed. Items had been removed and there was one box with 1 pound of steaks inside left. I called UPS customer service to complain and was told since I was not the shipper there was nothing they could do. This is terrible. Someone from UPS clearly stole these items. I am shocked at the lack of concern and dismissive response I received from UPS.

They routinely "misdeliver packages" and have lost multiple of my packages. Then they make contacting customer service difficult by forcing you through a million menus and AI chatbots instead of actual customer service. Then when you actually, finally, thankfully get to talk to a real person, they have a bad attitude. And I empathize with their customer service operators because it is not their fault, the company doesn't empower them or care about doing a good job, and they make it impossible to contact customer service so when you finally do, of course you are mad at the service people. They have no actual in-person people to help, and if you think you can go to a "UPS Store" for help, they will turn you away and tell you to call the AI customer service chatbot slop instead.

UPS is the worst company to deal with their customer service no help at all. Their drivers are not educated whatsoever. It takes toooo long to resolve any issue with package lost versus with Amazon. They resolve the problem right away. From now and on every time I order any thing online I want to make sure not be shipped with ups at all.

I had an expensive package that was a Christmas gift for my husband. The package said signature required. It said delivered to my address but was not. It was marked as met customer... I guess so they don't have to do their job. I have no idea where my package is and I have filed a claim. These drivers are careless and does not do their job correctly.

I ordered medication to be delivered by UPS and 4 times it was sent to the incorrect address in spite of the correct information being sent from the drug company. UPS was unwilling to change both the city and state. They said they would only change one thing. I have spoken with first tier employees, a supervisor, and a person who works in their "medical department". I even called the drug company and merged calls and the drug company verified that they had the correct address and that was what was sent. This ordeal has taken over 2 weeks and I still do not have the medication. I will endeavor to use other delivery services in lieu UPS whenever possible. Even if it is less convenient for me, it will at least be reliable. I am entirely dissatisfied with this experience and this company.

I paid for 2 day air and they seem to always give an excuse that it was unexpected delay so I paid extra for nothing and still today I have not gotten my package. I stopped by Ups location that 15 minutes away to pick up package that was supposed to be delivered on 12 24/25 and as of today 12 26/25 no update on when I will receive my delivery. This company is a rip off. I will never order anything through Ups again or receive anything from Ups. Try doing your job or step out the way and let someone else do it that takes pride in their work. This is my third bad experience with this company and last.

UPS managed to turn what should have been a routine delivery into an absolute failure—one with serious consequences. My package contained prescription medications, yet UPS lost it and treated the situation with astonishing indifference. Reaching a live representative was nearly impossible; the automated system ran me in circles, and when I finally spoke to someone, the help was superficial at best.

Paid for 2nd day air. The driver pulls in my drive way and leaves before I get my shoes on. Never stopped his truck or even got out. Complete waste of money and time. I will never use this company again.

I shipped an envelope on Monday, Dec 22 going from Phoenix, AZ to El Mirage, AZ. I didn't expect it to arrive by Christmas even though it should have as the two are only 20 miles away. When I tracked on Wednesday, Dec 24 I see that it is going to MESKITE, TX!!! Why in the world would they send it to Meskite TX!!!! When I called, I got RAJ. Probably not even in the US. Broken English. He just tells me that because of the holiday, they are busy and it won't get delivered until Jan 2! Unbelievable! Send it from Phx to Texas and then back. That makes a lot of sense!!! Raj had not explanation why they were doing that. Why would he. He is not even in the US! Should have gone to Fed Ex

I think UPS suck. They can not do their jobs. I am not blaming the drivers, I am blaming the head manager that deals with operations. Think they have a system that screw up everything with UPS. I never had a problem with FedEx or USPS. So what's the deal, UPS? This is the second time or third time they have sent my package to the wrong address. OH Boy.

I had three packages to drop off the week before Christmas. Brenda at STORE number 2234, was very helpful. She was friendly and expertly packaged my returns. The store was very neat and clean and I would definitely go there again.

The absolute worst company. I've been telling my pick driver I had 14 boxes going out today for a week. Today comes. His truck is too full so he's not picking up. Call the company. They promise to pick up but all they did was send the driver that refuses to pick up a message. Now I've been on hold for 2 hours getting passed around by people I can't understand telling me the driver should pick it up.

If I could leave a zero star and leave a review I would but good lord $50 for you guys to scan something and send an email is insane!!!! You're not out past or ink just 5min and a couple clicks and bam $50 gone!

They scam you into buying faster service. I went with a service for 7 day. Shipping and tracking indicates it's fifteen days out. Good luck trying to speak to someone and resolve your issue. Their advertising is false.

I shipped a box to my teenage son containing gifts and essential school supplies. The tracking showed the package as “delivered,” but it was never actually delivered. The housing complex management reviewed their security cameras and confirmed that no UPS truck entered the property at all that day. Based on this, the only reasonable conclusion is that the package was either mishandled or stolen before delivery. I immediately contacted UPS customer support, but they were completely unhelpful. The only option they offered was to open a claim—which was closed in less than two days with the excuse that the package “could not be located.” No real investigation, no accountability, no resolution. This was extremely frustrating and disappointing, especially considering the contents were for my child. Do yourself a favor, save yourself the stress and headache, and think twice before doing business with this shady and careless company.

This is the absolute worst company in the world!! My guess is the owners just need gas money for their yachts. Ridiculous. They were supposed to pick up 2 packages. They never did. I tried calling the local office and they can’t be bothered to answer their phone. I call the main number and they want money to pick up packages. Unbelievable. The corporate greed. Pigs!!! I will never use any place that deals with this company again. And neither should anyone else. Ripping off people especially seniors is the bottom of the barrel. I am reporting you to everyone I can. You should be ashamed of yourselves. Have a day you deserve UPS.

Package was delivered open and Amazon Cards stolen. Package was delivered open and Amazon gift cards stolen. The delivery guy knew the package was opened; the surveillance camera showed him walking across the lawn and when he held the envelope to scan it, I could see the opened envelope. And he had the audacity to shove the empty envelope under the doormat. Caught him clearly on camera.

UPS emailed that my package was delivered, but nothing was delivered. The photo was blurry, taken from far away, offering no proof of delivery. UPS has horrible customer service. They will close your claim simply because they can't reach you on the phone immediately, with no meaningful effort to resolve the issue. This system was poorly designed, and customer service responded in an unprofessional manner. The picture shows other packages from another carrier.

For a company whose solo existence is to deliver packages. They can do no such thing. Every time they have to deliver something to me it never done timely. I can never get ahold of the right people to get my packages. Their automated customer service is worthless. My account gets locked out or not recognized. They have hidden fees all over. This Company is actual dog shit. Just leave the package at my door for the love of GOD!!

A driver almost killed me on Dec 17th, 2025. We were sitting in a parked spot at a McDonalds and in the car. We had a Uhaul also parked 6ft behind us horizontal. This idiot driver tried to do a uturn and was 2ft away from my car and the Uhaul. I jumped out and said let me move. He waited 30 sec then pulled back and tried again before waiting. The Uhaul driver woke up and threw it in reverse to avoid being hit. I had to dive in my car as this guy was about to kill me and total my car. I barely threw it in drive. Then he just parks and grabs a coffee and leaves like he didn't just almost crush me with the huge trailer. He should not be driving. This was in Lonoke AR at 8:30am. Take him off the streets! Photo of his truck number.

I was notified by UPS this morning at 10:09 am that my dog's critical medication would be delivered today between the hours of 4:15 and 7:15pm. This information is important because the shipment has to be signed for. I left for about 20 minutes and when I got home I had an email from UPS at 12:09 pm that they attempted to deliver and could not, and that the next attempt would be next Monday between 4:15 and 9:15. I attempted to contact UPS just to see what if any options I might have since my dog will be out of this life sustaining medication before then. The first person I contacted at one of the local UPS locations hung up on me. I then attempted to contact the customer svc department by phone and was repeatedly run around in circles by the automated system. I made several attempts with other numbers and got the same recording that would not allow any access to a person. I hope my dog lives long enough to receive her medication.

Very Disappointing Experience with UPS. I had an extremely bad experience with UPS. My package was shipped from India, and even after 4 months, I still never received it. Every time I contacted customer care, they were irresponsible and failed to give clear or correct information. I was constantly given different answers with no proper explanation. After months of waiting and follow-ups, UPS finally told me that my package was destroyed. This is completely unacceptable. Who gave them the authority to destroy my package without my consent or proper notification?

Been on hold forever because they say they delivered a package but won't send driver back to take a picture of the package. So I'm guessing driver kept the package for himself or go back and take a better picture. Now I know why you have horrible reviews, cause UPS does not care... USELESS PIECE SHIT, THAT'S WHAT UPS STANDS FOR.

Delivered package to the wrong address twice in two days. No customer support. No way to talk to actual person. Website is basically useless and on the their tracking website it just says delivered Bowman, Ga. No address listed. Just the town.

Once again, I received notice of a delivery for a perishable Item I ordered for Christmas and it was not delivered. No response from the company. Value was 250 dollars! They sent a black picture as proof! I have a porch light that has a motion detector and I was home all day.

I am extremely frustrated with UPS’s delivery service. After moving into a newly built home, UPS repeatedly refused to deliver packages to our address and instead returned them to the sender. We contacted customer service multiple times and were told the address was authenticated, yet no explanation was given for the delivery failures.

My husband was recently diagnosed with Stage 4 cancer. Of course we feel dispirited. I received a UPS delivery Monday December 15th from a UPS driver. He was so positive and upbeat. Polite and kind with a giant smile...That minute encounter brightened my day. He asked me how my day was and said his was perfect. UPS is very fortunate to employ such an outstanding individual. Thank you from your customers on Golden Eagle Drive. Norman Oklahoma. God bless that great young man!

I have used UPS twice in the past two weeks, both shipments sent Next Day Air, and both experiences have been unacceptable. The first package contained extremely time-sensitive documents (a passport and visa). It was scheduled to be delivered on Tuesday, yet it did not arrive until Friday. Each day, I received text notifications stating the package was “out for delivery,” but nothing was delivered. I contacted customer service multiple times and received no clear explanation or resolution. Communicating with customer service felt completely ineffective and unhelpful.

I ordered something requiring a signature. The first order from this company never arrived. UPS had it recorded as "out for delivery." I waiting around all day with no delivery. The next notice from UPS was that it was returned to sender. Fast forward: The current order was returned to sender because the UPS store wouldn't accept delivery. I have been tracking the order, which was supposed to be delivered today. Again, no delivery. I spent a couple of hours trying to resolve the issue. UPS uses AI, not people.

UPS gets paid extra money for fast deliveries supposedly overnight turns into three day. Signature required package. There are no-show all day long. I live 4/10 of a mile from the Ruthar Drive facility and they did not show up sat in my living room for 12 hours and the driver claims I did not answer the door. He never came. He lied, too lazy to drop off my package, next day another day from work. No one is showing up and all I get is, "I’m sorry, we apologize." I live around the corner from the facility and yet two days $1000 worth of material sitting on a truck riding around Newark all day and all I get is "we’re sorry." There needs to be repercussions. Customers should not have to lose time from work for signature required packages and drivers decide they’re too lazy to drop them off. Your driver is a liar. He did not make an attempt to come to my house. I live on a dead end road. I sat here all day long. He’s a liar.

I came over UPS to mail a regular small envelope inside a very light bubble package, I couldn’t believe my ears. They wanted 174.00 to mail it to Hawaii. No overnight, just a simple envelope. This was on Victory close Vallarta and CVS mini mall. I asked my daughter to ask again. Maybe she meant 1.74, it’s 174.00. I said let’s go to the post office on Bellingham and Victory and it was 8 bucks. Beware! That cost is outrageous. Post office mails many packages too at a reasonable price. I think UPS is good for returns., Passport pictures. Maybe the lady made a mistake on her prices. I will still go there for my returns.

**. On the 1st for Black Friday sales, I online purchased a Frigidaire refrigerator/freezer, and I was not given any option as to before I purchased it online. I was not given any option as to what day I would like to have it delivered. That was the 1st problem. The 2nd problem was that I had to wait, and that was Monday night, and I call people on Monday, Tuesday, and Wednesday of last week. And I was told all the way up until Thursday morning that I had not yet been assigned to a company to have it delivered. When after I purchased the or, the, um, uh, the freezer online. It said it'd be here Thursday, December 4. Now, I don't know about you, but when I'm not home, I don't like to have items delivered, especially like an item as big as that. Um, basically because I wanted to make sure that as soon as it got to my house, I was going to bring it inside.

I purchased a small Kitchen table set from Amazon. UPS delivered it with the table and box totally damaged. I filled out Amazon's Return Request Form scheduling UPS to pick up the damaged table set the next business day. UPS did not show up the next day nor the following day. I contacted UPS Customer Service and scheduled the pick up for the next day (3rd day) between 2pm and 8pm. Again no one showed up. (Of course the policy is someone has to be home so I have stayed home each day for nothing). I called UPS again and was told the hold up was that they needed an RMA number. I called back with the RMA number but was then informed…I have to contact Amazon again because UPS does not do pickups…Huh???? What??.. Incredible!! In all my 75 years on this earth I have never experienced such horrible, dysfunctional customer service. No one is on the same page! How pathetic!

Horrible service. I ordered a 400 dollar inverter and the UPS delivery driver said they delivered it but no proof like picture and I have cameras on my house and confirmed no delivery took place. So the delivery driver took my package. Ups has taken several packages from me in the past. I did get my money back but now the inverter went up in price and I can't afford the new price. So I can't replace what was stolen by ups.

I was unaware that everything mailed through ups has to go through Louisville Kentucky. I mailed a package from Colorado to California that was first sent to Louisville to the main facility before it could be mailed to California. Had I known this I would have used FedEx. I needed this time sensitive package to be delivered 2 day air which I paid for and it didn’t happen. I will take a week to arrive. I could have risked using the postal service for that and spent much less.

If I could give a 0 I would; how are they in business; my package is an air overnight package. Been out for delivery since 10:27 A.M & it is 8:26 P.M. and still not delivered; the location is only 15 minutes from the main hub; customer service is a joke.

My package arrived at the Lenexa, Ks facility on December 4th. Today is the tenth, and I still do not have my package. Tracking activity showed my package marked out for delivery every day since the sixth. Then, every day there would be 'extreme weather conditions'. I live six and a half miles from the facility. We have not had any extreme weather. I dislike being lied to.

UPS is incorrectly applying tariffs to items shipped from overseas. A quick google search will show they are placing a 200% tariff on items under the aluminum category, even if that item contains no aluminum. They make it next to impossible to resolve, and even after resolution the tracking shows COD due. All calls are routed to call centers overseas making communication and problem resolution difficult. Spent over 3 hours on hold to make payment of corrected duties and fees for an international shipment, only to be billed by invoice later.

UPS has no fewer than 8 packages that have failed to deliver days past the guaranteed date (in some cases, I paid more than $30 for overnight delivery). I have sat on hold for hours trying to get the packages tracked, and the site has not updated my tracking number in 3 days - only says "delivery date will be provided as soon as possible" even though delivery date is well overdue. I have snapshots of the packages being said they are on the truck for delivery two days in a row, and then they come back and say they have weather delays when there has been no weather in the area and every other Amazon, FedEx, DHL, USPS, etc. package has been deliverable. Unacceptable, this is the most unprofessional delivery service ever.

The worst delivery company ever. The package lost and came late and damaged. The couriers are not polite. Customer service can not solve your issues. The shipping prices are not competitive. It is a mess. Don't take the risk.

I tried sending a package to my sister. For some reason, the package is being returned to me. I've been on the call for 2 hours trying to get this resolved. I'm trying to get it sent back to my sister and the address verified. I keep getting a UPS call center I think in India. They don't really understand my issue and have me try calling a different number only for that number to get me back to them. Each time, I have to wait about 10-25 minutes for a representative. Only to start the circular nightmare over again. Problem is still not resolved. $30 to send a $15 shirt totally wasted plus all of my time.

Horrible service. They 'cannot find our address', although every other delivery service (and Google) can. They don't call, don't email. After finding it out on the tracking system, that this happened...1 hour on the phone...and re-scheduled for a week later (why a week later?). A week later, not delivered, as they couldn't find the address. Customer service on the phone is non-existent, no one calls or emails, the package is sent back to the sender for no reason, and they are not helping. The worst delivery company, horrible service, even worse/ non-existent customer service.

Horrible. I watched my UPS driver get out walk to my mailbox and I thought put my package in to find out later he put a sticker saying he needs a signature and will deliver at a later date. It's been 3 weeks. Never showed. I file a claim and call customer service. They tell me it's returning to sender. UPS is horrible. I had notifications saying they will deliver and never show up. I guess that is their driver's game.

I paid $21.97 to have a package sent in 2 days due to the heavy snowfall, and I had no boots to wear. To date (12/8/25), I still haven't received the package. I stayed home for 2 whole days waiting to receive the package. Why? Why are they charging extremely high expenses to receive a package quickly, and then when you don't get them.

This once trusted and reliable service has now been likened to one star. Diabetic supplies were delayed from next day air because it interfered with their no work Sunday policy. True Customer service.

UPS has become completely unreliable. My delivery was scheduled for Thursday, then changed to Saturday, and now shows “TBD.” The package has been on the truck since Thursday with no delivery attempt. The OKC route (**) has ongoing issues and absolutely no accountability. This isn’t the first time I’ve had problems with this route, but I gave UPS the benefit of the doubt. Clearly that was a mistake. When I worked in delivery, you finished your route or you didn’t stay on the street—simple as that. UPS needs to get this route under control.

Delivery person came to house to say my item was too heavy for him. He said he'd return with help. He did not. Days later still waiting. No idea where my item is. Phone calls not answered. No one available at UPS to help.

Was waiting for this package all week. Come Saturday, It says it’s out for delivery. Waited until 9 PM as the delivery kept getting updated. Obviously the driver did not deliver or his shift ended and my package went back to the warehouse. I’ve had issues with UPS before. Not delivering on time, package getting lost. Absolutely the worst in delivery and customer service. I would give a zero if it would allow me.

UPS was to deliver a very small children's coat for warm weather here for a little girl not yet three years old. UPS has promised via their website that tracking shows delivery by 9 pm today from Atlanta, which is only four hours away, to our local Hilton Head office, and it's supposed to be out for delivery all day long. The delivery never happened according to their schedule.

Worst delivery service and they could care less. After the first package was stolen--and again they can care less-I have now been held hostage at house because another one sent through UPS keeps changing the delivery time. And good luck filing a complaint or getting a call back.

UPS used to be a reliable delivery company, sadly it has proven over and over to no longer be the case. My local delivery man does the work of two to three trucks and rarely can deliver a package before 9pm. This is truly the world of Charles Dickens. If you opt for an overnight delivery it may take five days to seven days to receive the actual packages -- which was never the case in the past. The online tracking lies about the delivery status 70% of the time. Customer service on the phone lies to you about about a delivery being on the way within two hours when it deliberately knows it is not the case. Nothing good lasts forever.

Zero if I could. Horrible accounting. They way overcharged tariffs for a simple order from Canada. Eventually the company and I figured out a work around for the correct amount. I paid them and UPS released our order. That took half of August. We just received a collection notice for the original amount on November 27. WTF! At least we received our order. That also implies they agreed to what we sent. I will avoid doing business with UPS as best I can!

We bought UPS 2nd Day Air for a LOT of money and they delivered it 6 days later. When we called, customer service basically said no refund, and they don't care. Small businesses, DO NOT USE UPS. They will charge you for 2 day shipping, delivery a week later and tell you to go to hell.

UPS claim to have delivered a package to my address, they did not; they took no photo nor did they notify me with a confirmation email that the package had been listed as delivered. Attemps to resolve was simply worthless. UPS MUST do a better job at resolving situations where packages are listed as "delivered" when they have not delivered and left verification of the delivery. Your virtual assistant is useless if your records show a package delivered.

Packages shipped through UPS have about a 50% chance of arrival. If it doesn't come, the company doesn't care. It's nearly impossible to get someone on the phone, and when you do, they are unhelpful and don't care.

UPS has gone downhill and nobody should be using them right now. I've had multiple packages not showing up on time....customer service unhelpful. Empty promises, unable to meet delivery promises. I'm done with UPS. Everyone should stop using them until they get it together.

at 9:24 AM: Package out for delivery. Around 6 pm, some “unexpected delay”. PACKAGE NEVER DELIVERED!!! Friday, 12/05 at 2:39 AM: Package arrived at carrier facility. HOW CAN THAT BE, WHEN IT ARRIVED AT THE SAME FACILITY THE DAY BEFORE at 8:43 AM, so which is it and why lie?

UPS is my top worst delivery service. They have consistently made error or said they have lost the packages. When you reach out to their customer support they are not of any bit helpful they just read a script of your pack is on it way or repeat the delivery time which customer can see on the website they are suppose to reach out 30 min to delivery and failed to perform the service as outline by sender. Execution is what they need to work on or go out of business.

Worst customer service I have ever encountered. I tried returning a package from Amazon, and the instructions clearly stated that UPS would make three attempts to pick up the package. They attempted to get the package one time, when I was not home, and left a packaging slip at my door. Now they refuse to come get the package and keep saying I have to get the package to a drop-off point on my own. The first customer service representative told me she would dispatch someone "as a courtesy" to pick up my return.

I deeply regret having to express my complaint publicly, but the service I have received from UPS has been absolutely unsatisfactory. The delivery of my shipment has not been completed correctly due to repeated errors in the handling of the address, which the company neither explains nor corrects, despite my multiple attempts to contact them. UPS does not provide effective communication channels: the virtual assistant does not resolve the issue, and there is no accessible human support that would allow the problem to be fixed. As a result, the consumer suffers direct harm: a significant loss of time and the inability to receive a product that has already been paid for. All of this constitutes the provision of a service in an inadequate manner and without the minimum quality guarantees.

My recent experience with UPS has been very disappointing. I was to receive a food package by Thanksgiving. I was able to track that it was delivered to UPS in plenty of time, but, was held in the local warehouse. They delivered the item after the holiday and the product was spoiled. The second experience was that I ordered an item I intended for a Christmas present. I was quoted the date of 12/4 as the delivery date. Of course, I heard from the vendor that the item was now going to be a week late getting to me. Again, the item was received and is being held in a local warehouse as of 12/4. So, why does it take a week to actually be delivered to me? Terrible.

I live in Bismarck ND 58504 and 11-3-2025 I was expecting 2 deliveries with UPS. We live out in the country so his usual arrival time is around 530 to 630 pm. After 7 pm I didn’t think he would be stopping so turned off outdoor lights. At 927 pm I looked out the window and sure enough there were 2 packages on my stoop!! This driver needs an award or a raise or something to honor his tenacity to get the job done. Also it was below zero and he was still freezing his butt off and delivering packages. I wish I knew who it was but we’ve had several different drivers lately and of course I missed him. Best job ever!! Thank you so much!

Sent a package overnight at considerable cost. A couple snow flakes in Kentucky caused the package to delay an extra day. No major Airline delays anywhere in the country, except UPS. Anyway, after trying to get credit for the difference of overnight and two day delivery I was told there is some fine print somewhere that UPS just does what they want and follows no rules, they told me to pack sand and get over it. But not after talking to two agents that said they would credit me, 20 minutes of phone hold time, and a supervisor that gave me the one finger salute.

Not only poor customer service with zero answers or ways to resolve issues, but continuously can't get packages delivered on time. Do yourself a favor and send all of your packages through Fedex, I've never had issues with Fedex. 10 out of 10 do not recommend using UPS for any shipping services.

I would never purposely use UPS for anything. When you call to try and get resolution on a problem they don't want to give you to a real person. When you finally get the computer to give you a real person that person isn't authorized to do anything that would remedy the problem. I asked to speak to supervisor because I wanted my late shipment sent to the UPS Store because it required a signature and I couldn't keep staying home waiting for them when they weren't actually coming. The agent said I had to pay for that. The supervisor never called me back as promised.

Ordered socks from Amazon. UPS was doing delivery. Was out for delivery 10am. 8pm no socks. That is absolutely pathetic. American companies suck and should go out of business. Just no excuses and Amazon sucks too.

Avoid having things delivered by them at all costs. They will constantly delay your delivery forcing you to sit around ALL DAY because they NEVER deliver within the window they provide. Communication is poor and customer support is anything but supportive. Multiple times my packages have been delayed or rescheduled forcing me to take more time off work and cancel plans I make for after getting my packages. Go with FedEx.

BEWARE! DO NOT SHIP WITH UPS!! The WHOLE REASON you take a picture of a delivery is to show it on a porch. The Driver took a picture of the box IN THE TRUCK as “DELIVERED” when it was never delivered! They knew it was an EXPENSIVE LEGO PRODUCT and kept PUTTING OFF DELIVERY until the END OF THE DAY (6:30PM) so they could STEAL IT. My Daughter watched the Driver drive by WITHOUT even stopping so their GPS would show it was in the area. CROOKED DRIVERS!! DO NOT USE THEM!! NOW MY DAUGHTER DID NOT GET HER BIRTHDAY GIFT BECAUSE LEGO USED UPS AND THEY STOLE IT.

UPS delayed receipt of temperature sensitive medication for weather. That's understandable. Then they couldn't get it delivered within their delivery window so it has to be returned to sender to be destroyed for being out of temperature too long. Now I have to wait another 2-3 days for it to be shipped out and I'm already 24 hours behind on the dosage.

They never arrive on time within the time frame given. We don't have time to sit around and wait all day. Some work at night and sleep during the day. So it would be nice if packages would arrive on time, and update better for tracking.

They said my package was going to be delivered today, but the driver couldn't find my package. He said there's 1000s of packages on dock needing to be delivered today and not loaded onto trucks. They said it was on the truck and forgot to load it on the truck. The dock workers for UPS just got ratted out by the delivery driver. This is the 2nd time UPS has done this to me. This is why I don't use UPS for anything!

Horrible company, packages are never on time. If you have the choice avoid using this company for express shipping. They will take your money offer a guarantee and never hold up their end of the bargain. They make it impossible to talk to a human and won't take responsibility with refunds. Even though it says 2 day guarantee or money back. I ordered my package Friday with 2nd day air and it is now Wednesday and they have already changed the delivery time 5 times. If I could offer negative stars I would use those but alas I can only leave one star which they don't deserve.

UPS couldn't find my address, I changed it and gave them my number to call. They decided to keep going to a street that was the same name as mine instead of locating the the correct address and my package is being sent back to the warehouse which I had to reorder the same parcel with a different address. The customer service line was throwing me in a loop giving me day after day when it will arrive instead of being honest. It seems as if they are lazy to correct their mistakes and try and not take blame for fault. I would recommend other delivery services and providers before getting it mailed to you by UPS.

Horrible customer service!! Takes forever to get an actual person on the phone. Lost packages and it’s just no big deal to them, all they say is you can file a claim. Which in itself is a horrible process and they find every way possible to get out of it. Ship with someone else. Save the headache.

I'm waiting all day from 12:00 because I have to sign for a package from Sweden UPS says will be delivered by 2:45. Then I get another update it'll be delivered by 9:00 p.m.. Then another update says I change the schedule delivery which I didn't. Don't ever receive anything ship by UPS. Stay with Amazon.

Zero customer service, The driver walked to our gate, left a note that we were not home without even trying to knock or call yet he has our number, The cameras didn't see him at all on the property but he says he was there.

I cannot believe we are unable to speak to someone in the United States regarding a problem with UPS. I have encountered no one that understands the problem I have, mainly because they're not fluent in English. I waited 2 hours on the phone trying to communicate today, only to have UPS reps hang up abruptly without addressing the issue. I have an issue with a drop off location refusing to give receipts for packages so that I can track my credit with Amazon. No one understands the issue and are rude and discourteous. I doubt anyone from UPS cares or reads the reviews. Hire within the USA!

Had an important package sent to me and had to file a claim that they closed without contacting me after it clearly stated they would get back with me in 8 days! Called to see where they had sent the package originally and verified all information. Rep stated he could not give any info because the claim was closed. Also because they can not get in contact with the person that received & signed for the package that clearly did not belong to them. I do understand people home are private but if you UPS delivered the package to the incorrect address I feel that it's your responsibility to retrieve the package or give consumer some type of information to go off of to file a report or something to get the package back. This is happening way too much and need to be investigated!!!!

To better serve customers, UPS in Saipan must improve their services and guarantee timely delivery of mail. We pay for priority mail delivery so our packages will arrive to our family on time. Increase efficiency and productivity. My family is waiting for their packages. Stop Chewing and get to work!

I requested a hold for my package from UPS and it was denied by overseas country staff like ** after a long waiting on the phone. It is a lousy company to do delivery job, a bad company and mean policy. I do not recommend this company at all.

Insure your package. I shipped a box out of the manassas va, store and if they decide to steal your contents but still ship the box that counts as delivered. They will give me $100 to compensate on my 2k loss. Sounds even. Anyways ship usps. Cheaper. If No one can keep their word that they can be trusted why even pay more.

UPS is a wonderful service. They are my preferred service. My complaint is about one of their drop off points. This drop off is in Ashtabula Ohio. This store has a 1.7 star rating with the BBB. They refused to accept my three packages because they had too many for that day's delivery. I offered to leave the packages to be delivered the next day but was told No. The cashier told me to bring them back this evening after the pick up had been made or stand there and wait for the pick up to be made. The third option was to take them somewhere else. I feel that this bad business on the part of CVS.

UPS is the worst. They tell you a estimated delivery time. That's when you expect your package to come in not 5 hours before plus they don't even knock. Stuck the paper on the door then took off. Not the first time thought last time they stopped in front of house. My phone said attempted delivery, failed. No paper or anything and took right off. Cameras don't lie!!!

I ordered a new cell phone that was originally scheduled for November 25th but I had to change it because nobody would have been home to sign for it. I paid 5.99, got charged TWICE for Friday the 28th. Order is now stuck in pending delivery. Getting in contact with a customer service agent is near impossible and now I have to wait for a phone call from their shipping hub. Every single time a company sends through UPS, I have delivery issues with my stuff not getting delivered. UPS used to be one of the best delivery services and now just straight garbage. Literally the worst delivery company.

I placed an order about a month ago. The product cost $90, and I paid around $80 just for shipping. The package was supposed to be delivered two weeks ago, but every time the driver came to my door, they neither rang the doorbell nor knocked, so I had no way of knowing the delivery attempt was made. Instead, they only left a sticky note saying I needed to pay an additional $105 in taxes. That means for a $90 product, I am paying almost $200 in shipping and tariff charges. Since I needed the package urgently, I called UPS and waited 45 minutes on hold for customer service. I finally paid the additional amount, and the representative said they would send me the receipt, but I still haven’t received it, even after one week.

This happened today as it did a few years ago. My package was tossed over my gate, which opens easily and isn't locked, and left on the damp ground. It's something that can be unusable if it gets wet. If it had been snowing or raining, which is in the forecast and I hadn't happened to see it, it would have been ruined. It should have been left in my unlocked porch, as requested, or at least left outside the door for it to be easily seen. Nope!! Thrown on the ground like garbage. A few years ago we had a delivery driver who constantly did this and when I caught him he said to me, "well you have a fence so you have a dog and we don't deal with dogs"...WHAT!!!! The fence isn't finished and there is no sign of a dog anywhere. After I complained it stopped happening after 2 packages were ruined in the weather.

They have no idea of ID tax for Mexico even when it’s been a year already when this law was approved. I had to give my id tax just by luck when I opened my e-mail because my package was stuck in the warehouse, Monterrey. I called twice. They said they’d deliver it soon and they ended up returning it back to Chicago. They supposed make you fill the form with all the requirements before shipping internationally. My boyfriend lost $150 dls. I don’t recommend it.

My packages never deliver on time. There is one reason after another. I tracked my package yesterday out for delivery, the truck was within 2 miles of my house. It was around 2pm. It was rescheduled to deliver by 9pm. It was not delivered and taken back to hub? Now it has no delivery date available. This happens 2 out of 3 times I receive from UPS.

I was to receive a package containing my medication on Wed, 11/26, between 10:15 am and 1:15 pm. It left the local UPS Center (7 miles from my residence) at 9:41 am. At 6:54 pm they updated their system that my package would NOT be received until Fri, 11/28, between 10:15 am and 1:15 pm. The morning of 11/28 it was once again out for delivery only to have another exception that it was being rescheduled for Mon, 12/1, between 10:15 am and 1:15 pm, due to holiday closures? Does UPS NOT understand that Thanksgiving occurs every year and that they should take that into consideration when scheduling (and informing customers of such) deliveries? Do NOT use UPS under any circumstances...They are thoroughly unreliable, unprofessional and absolutely the WORST. So sad for a company that used to be very highly regarded!

UPS needs to find a better way to verify that packages are being delivered, because these delivery drivers are stealing packages and saying they delivered them. I have had two incidents where they said packages was delivered but was not.

I ordered an official copy of my daughter’s birth certificate for passport requirements. The driver only made 2/3 attempts, I even signed and printed on the first delivery slip, so they would have my signature and permission to release the package! After only making 2 attempts, the driver never made a 3rd attempt, but obviously lied and said they did, and then instead of holding it for me to pickup, they returned it to the sender. Customer service was no help and simply kept repeating to me over the phone that I had to contact the shipper, while continuing to call me by the wrong name, after I told him my actual name multiple times. When I asked him if it was their policy to send packages back after “3” attempts instead of holding them for customer pickup, he was very dismissive and repeated multiple times that I needed to contact the shipper.

Ordered a 3,000$ piece of equipment, only half was delivered, and the main package was left/forgotten in the warehouse, it's been 2 days, and still no updates. Now I am left without my machine to fulfill my client's request. The first 2 pieces were delivered, and left on my front porch where there there is no path leading to it, although there is a note on the Door Stating "all Deliveries must be left at back door" the drivers ignored this, and package was left in the rain for 4 hours.

UPS showed up to deliver my package in a rented U-Haul. Boxes were thrown all over the truck. It was a mess, and the driver could not find my package and drove off. Who knows when and if I will get my package.

My package said it was delivered, but it was not on my porch. After 2 phone calls, Customer service finally said delivered to house across street for safety because they like to keep packages concealed and out of bad weather. Mind you, I have a porch with banister that could hide it. I asked what address it was delivered to so I didn’t have to run on a wild goose chase and trespass on others' properties. He finally gave me the address which was still not where it was delivered. It was delivered to an older lady, who doesn’t have a porch, and she put it on my porch. Walked across the street in pouring down rain and it was a heavy package.

So, I have a package that requires a signature and I live in a secure building so I put the entry code into the UPS delivery instructions. First attempt, failed. Okay, so I’ll write a note with instructions and leave it. 2nd attempt, failed (with note crumpled on ground). So for third attempt, I decided I’d wait. Delivery window was 2pm-6pm. Guess who comes at 11am? Third attempt failed. Keep in mind the guy who delivers DoorDash as a side hustle can get into my building no problem, but the UPS guy can’t figure it out? Called customer service, zero help, zero empathy, zero ideas on what to do next.

Worse experience ever... and I am not even the sender. My package has been lost for more than a month, going on 2!!! They wash their hands when it comes to third-party labels and they take no responsibility when losing packages!! Have visited the drop-off location asking for answers and nothing, always get redirected to customer service phone number, which is the worst. WILL NEVER USE UPS!!!!!

UPS accepted and charged for a package on 11/17/25 for overnight delivery to me. The packaged contained a vehicle title which I required immediately. The package was not delivered on 11/18/25. In fact, they LOST the package. They would not help me over the phone and insisted I file a claim. I filed a claim and they eventually located the package in California. The package was to be shipped from Ohio to Michigan. This delay caused me significant inconvenience and distress. This is very poor customer service! I will not use UPS again.

Sent a package I had to have the next day to a city 4 hours away in the middle of nowhere so no way to get it to me. It's been 36 hours and still no update on when I will get it. Nothing but FedEx for me.

The last three times I used UPS I paid for second day air delivery. All three times I was told there will be a delay and so the packages didn't arrive on time. They will not give me a refund for not delivering on time either. That's pretty bad. I think it's time for another carrier. Thumbs down UPS!!!

UPS has gone way downhill and there appears to be no bottom. My experiences over the last several years are they are always late, the drivers open your packages if they are insured for a high dollar amount, and they damage your stuff. When you have an issue you can NEVER get a human being on the phone who can actually help you.

FedEx and UPS both used to be great. Like many other businesses in the years since Covid restrictions lifted, UPS has become unreliable trash. They apparently have internal issues with shipment data. Contacting their customer service is now delayed by a layer of useless AI slop, and when you do reach them, it's someone in India, faking their name and accent, who isn't empowered to help you in any way. I won't ship with them again as long as this continues. If there were any competition in the space aside from FedEx and USPS, I would say the world would be better off if they simply ceased to exist.

UPS is a scam company that offers services it cannot perform, like my "2-day air" package that has been sitting in facilities for days. It sure looks like it's being sent Ground though I confirmed the seller sent it 2-day air as I selected and my address is correct. UPS cannot even give me an estimated day of arrival. I've ordered 2 packages this month and they are both getting the same treatment. Embarrassingly bad. These *were* live plants.

I've had two really poor experiences with UPS in the space of a week, both on the same route, and it's made me very reluctant to use them in future. The most recent problem is with a Lenovo shipment (tracking: **). The tracking suddenly shows: "The street name is incorrect. This may delay delivery. We're attempting to update the address." My full UK address and postcode on the label are correct and have been used successfully many times by other couriers. In the UK, the postcode effectively pinpoints the building, so claiming the "street name is incorrect" feels like a generic excuse rather than a real issue. Meanwhile, my delivery is delayed for no good reason.

The worst service possible. Why bother giving us delivery dates and times if you NEVER actually meet those made up times? This is the 21st Century, but you haven't figured out how to use technology. STOP LYING TO YOUR CUSTOMERS! Use FEDEX instead. They aren't perfect, but at least you can trust what they tell you.

UPS stands for Unreliable Package Service. I arranged my schedule after getting multiple email notices that someone must be home to sign for a delivery on Saturday 11/22/2025 between 2:00 PM - 6:00 PM. I even got an email stating this that is dated 10:19 AM on 11/22/25. Instead of my package I found a Sorry We Missed You note taped to my front door noting that a failed delivery occurred at 11:07 AM. I guess that in the UPS world 11:07 AM is between 2:00 PM - 6:00 PM. I’ve complained to the shipper and suggested that they switch future deliveries to FEDEX or someone who tells time in a normal fashion. No more Unreliable Package Service.

Driver drives by. Doesn't stop then you see were said attempted delivery. That's lie. I watch him drive by. Never stopped. When called UPS service yahoo sounds like he's in India. Said no one was here to sign, told him I was here plus no one needed to sign for the delivery. Two lies. One from driver one from customer so called service. That makes like three times this has happened. We have security cameras showing if someone stops or tells a lie.

I usually love UPS, but I had a bad experience trying to get my phone delivered. It was supposed to be delivered on a Thursday, and I ended up having to pay to get it held at a UPS location because they kept telling me the next day. They even told me the next day, on Friday, when come to find out they don't deliver on the weekends. That was ridiculous, it's not even the holiday season yet! DO BETTER!!!

How is it that after the item is loaded on the truck and enroute to my house, customs calls the driver and tells him not to deliver it? I call Bullstein! I live way on the outside of town and as the day gets late, he makes up an excuse to leave town early. LAZY!!!

UPS really sucks, l had so many terrible experiences with them, l few times l bought stuff and it came with them and when they don't see anyone they take it back and l am being charged for the delivery and for them to return it and l have to pay again to send it with a different company and whenever l can ask, l will ask them to please please don't send my package with UPS, one time l ask the driver why he does that, he is the only one delivery in my neighborhood. He said he doesn't want to leave my package outside because is doesn't have a fence in the front but l have fence in the side of the house so l ask him if they ever had any problems with a package at my address. He said no!!

IF I COULD RATE THEM AT A NEGATIVE NUMBER I WOULD! About a year ago I went on vacation and asked for my packages to beheld at a access location and they did so, it’s been a year and countless calls and complaints they still hold my packages there after I tried everything to get them delivered to my house! So drivers and customer service support I even deleted my choice and they still continue! FEDEX IS THE BEST.

UPS has the worst website. It is consistently nonresponsive. It has taken me anywhere from 15-45 mins to process and print one single shipping label. I contacted their IT. It was fixed, for 1 day! And it's been the same old nonresponsive nonsense since. This has been going on for 8 months. If that wasn't bad enough, they are forcing their business accounts to pay their bills online or pay $90 plus a month extra. So unless I pay $90 plus extra a month, I have to waste MORE time every week waiting on a nonresponsive website to pay a bill that I am already paying on time each week. Really stellar work UPS. Maybe figure out the serious problems with your site before figuring out how to rip off your customers more.

3 lost packages oves the last 4 months. Last minute delays. Terrible customer service and claims process. I dread whenever a merchant uses UPS. They have been bad for as long as I can remember. Somebody needs to consider changing leadership at this company, as it has failed miserably in its mission.

Absolutely love coming in to UPS 4735 in Lynchburg VA!! ANDREW IS EXTREMELY HELPFUL AND ACCOMMODATING! He always takes his time to explain things, helps me organize templates, prints & he always goes the extra mile! He laminates & cuts all of my tedious card stock!! His customer service is reliable and I always come back to this location because of my interactions with Andrew! Thank you so much for an amazing experience, every time!!!! 🙏🏼❤️

I spend a lot of time on the phone before I was able to schedule pick up for my package. About six hours later, I did receive an email my package was picked up. But when I look at my porch ,the package was still there. They never showed up. Next day I did dropped off my Package on UPS. This happened 3rd time.

Absolutely horrible customer service, take no responsibility for actions, corporate customer service is so ignorant, do not listen to the consumer, cut you off, basically simply put, there is no customer support or assistance

Poor customer service on the phone. I paid for an upgrade premium service, but they want to charge me to redirect a package. Reordered because the original was broken. Filled out online claim and never heard by phone or email!

UPS broke an expensive Gibson Les Paul being shipped to me in LA from Denver. The guitar was perfectly packed - in it's original hard case and then boxed with filler to stop the case moving. God knows how UPS managed to break it. I filed a claim and they rejected it due to "insufficient packaging". Absolute rubbish. The repair cost $500 and the guitar is devalued by $1000. If I could leave zero stars I would. Please always use Fedex.

I ordered a pair of gym shoes which was never delivered. It was shipped from TN to GA. It was last scanned over a week ago and nothing else can be tracked. It did make it to the GA Processing UPS Facility on 11/10/25 and was scheduled to be delivered on 11/11/25 but somehow gets lost even though I have a mailbox at a UPS store in GA. Contacted UPS and was told I need to take it up with the sender. I contacted the seller the size of the item I wanted is now sold out.

I get the absolute best service here in University Place Washington. This associate is punctual, professional, and always courteous, delivers our packages with care and on time each time. TREVON ** IS APPRECIATED ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

Very disappointed in UPS. Your company delivered my package to the wrong address. I follow your prompts to file a complaint. With a picture attached to a door that is obviously not my door. And your investigating dept Says it was delivered correctly. So sad that your company can't even be honest enough to say you were wrong and accept the fact that human error does happen. Thank God my package was only worth about 5 dollars. No big deal, but it's the principle. Be an honest company. It's people like us that keep your business thriving. What's worse is whoever got my package stole christian bookmarkers. Really?? Wow 2 wrongs for sure don't make a right. I was forced by your website to give you a 1 star. I believe you deserve a 0. This is not the 1st time I've had issues with ups. I do hope one day you take responsibility for your workers mistakes. God bless.

This is really my first and only bad interaction with UPS but it was so wild that it has left a bad impression on me- I don’t foresee myself willingly using UPS again. I have packages delivered, weekly. UPS, delivers to me if not weekly- every other week. But, for some reason out of the blue with my last delivery I was notified that my package could not be delivered because the address was wrong. I knew that my address wasn’t wrong but I went ahead and checked- it was correct. There was a link to put my “correct” address so I clicked it- it was pre-filled with my address, and it was correct, so I hit confirm. UPS said they would deliver the package once an updated time was available. I felt uneasy with that response and reached out to Sephora as that is where my package was from (side note, I have packages from Sephora delivered every other week, this was not the first time and I’ve lived at the address for MONTHS) via app chatting.

Paid for 2 day delivery from a company and they send package via UPS. 4:45pm tracking is updated saying they missed me and I have to go pick it up somewhere else tomorrow. It is not a signature required package. They must be lazy as h*ll. I hope that driver pooped his pants while running from a dog and still got bit. SMH.

I have been waiting for 7 hours to sign for a UPS package and they keep changing the target delivery time. I took a morning off, then the full day and none of it was needed. If you or your customer requires a signature you should respect your customers enough to give a realistic time frame.

I happened to find a "sorry we missed you" paper on the door I never use. It is clearly UPS and has the number I put into Google to get to here. I called the number. I got no less than 7 different companies computer tag system asking me to enter personal info. They were doctors, dentists, Walmart, Aflac etc..

Ups is so badly managed. Friday package showed up with unknown import fee. Call on why the fee was twice the price of item. Talked to 5 people got no answer why fee was so high. Waited no delivery on Saturday, called 14 UPS reps Monday. No answers. PAID BLACK MAIL IMPORT FEE $29.39, Ebay item was $17.83. Truck showed today Monday after black mail fee was paid. Package now has disappeared, called Hub, got hung up on, then when they did answered, they still have no idea where my package is. Customer service is totally worthless. If you can talk to someone that understands English they just transfer me to someone else. Was forwarded to 9 different people and so called divisions that were not wanting to help me or straight out disrespectful. Even called local UPS store, no help, don't care what my problem was.

My new phone was said to be delivered between 3 and 8, so I did not work from home because I would be home at 2 to sign for it. They came at 12. Now they are sending it back to the warehouse for a later date pick up. Not happy, be ON THE TIME you are scheduled for.

Worst experience with their services. Shipped through UPS Air Cargo as wanted to get medicines delivered urgently but it reached a day late. More than 24 hours late and they charged me 140 dollars for the same. I went to the store and requested to charge me for normal courier instead of air cargo. They said they can't do that because of the weather conditions and the weather was fine. So I sent mails to them expressing my concerns and haven't heard from them since. I have sent many things from other courier services and they have Never failed like this.

Crazy when the package says it’s gonna be here and arrives at the facility at 2 am in the morning of the it supposed to show up and never does. Sounds to me like someone is just lazy and didn’t want to deliver!

I would give less than 1 star if possible. Here's what happens - they give a delivery date. then they post 'delivery between 9 am and 9 pm'. Then....delayed with no date or time for delivery. This is for signature packages. So after waiting for them for 12 hours, they reschedule. But they don't say what the new delivery date and time is. Restart. Who can wait 12 hours over and over again. It's ridiculous. Bad bad company.

I wanted to use the counter for Amazon returns. There was no one waiting. I made it clear that I did not want to use the self serve. The female employee walked me over to the self serve and started “helping me”. I am not an idiot. I’ve done it several times all by myself. I had everything in order to just scan one right after the other. She starts pulling items out. I stopped her there and did it myself. In that time two other Amazon returns were taken at the counter. So then I had to return to the counter with my last item that wouldn’t fit in the bag. I hope they realize they are just showing they are really not needed.

I never received a package. The person dropped it off at a random location. I was cent a confirmation that united puts service gave my 200 dollar package to those in need. I called customer service and they can't get ahold of their own drivers. I'll never order anything from anyone that uses UPS ever again.

One of the worst shipping companies. I hate when my package is shipped with UPS. It goes to another address, and then when you call, it’s just very poor customer service. In the past two days, I’ve called them seven times trying to locate my package that was delivered to the wrong address. Seven phone calls and seven different responses, and still no call back or package. Just frustrating!!

And this is my medication, an ordinary 1 kg package yet they still failed to do the needful. It’s obvious they don’t even understand the process of how packages move through customs, nor do they know the requirements. They can’t provide the basic information or guidance that both the shipper and the recipient need in order to do things correctly. They keep giving different stories, wasting my time, money, and energy. At this point, it just feels like they derive joy from seeing their customers frustrated and angry till the customer dies or be mad . A whooping failed company.

I am so disappointed in UPS. I see my package is on the delivery truck and yet I'm on my third day waiting. They keep giving me the runaround telling me it's going to be in at such time and then they keep kicking it back. I'm waiting for a new phone so I'm anxious and this is ridiculous what they're doing to me. They won't even contact the truck driver so I can go meet him. FedEx all the way.

Good service, no problem at all with our delivery man. However, the packages arrive filthy, dirty, grimy every single day. By the time I distribute the packages to our clients my hands are black from grime, dust and dirt. The warehouse must be filthy and the truck equally filthy. Hire a company to clean the dirt.

UPS keeps changing the delivery time for multiple hours apart. They changed the delivery time to a further and then tried to deliver at the original. It required signature so it could be delivered. The package was on the delivery truck today, but since the time extended to when I was available, I changed it to not requiring your signature to just drop it off at my front door. Although it wasn’t really much of a change in the package was already on its way that caused them to change the delivery date to tomorrow. It’s ridiculous to have services like Amazon that allow for this but other companies make it so much more difficult.

UPS managed to deliver 2 packages to 2 different addresses, neither of which was mine, the correct address. They then refused to refund the shipping despite their employees' negligence causing the entire issue.

UPS is the WORST delivery service! I had a package that required a signature so I went on UPS.com, signed up and paid $5.99 to have it sent to a UPS Store on Lamar in Arlington TX. Some random guy came in and handed them a piece of paper that said he was authorized to pick up my package and THEY GAVE IT TO HIM...NO ID...NO SIGNATURE...NOTHING! The UPS driver wouldn't leave my package at my house because it required a signature but the UPS Store just handed over my package to a stranger with NO PROBLEM. I called UPS Customer Service and they are worthless! They don't care about what happened and told me I cannot file a claim and my only option is to have the Sender file a claim.

This is a review of the UPS store in Pleasanton, TX. I have made several trips to the Pleasanton UPS store over the past months and would like to express my appreciation to Sarah, the owner. Without exception she has handled all my visits with promptness and accuracy. She is a very pleasant person who is always ready to help in any way she can. She has a well-trained staff who also perform admirably.

Not acceptable! Here is what UPS does...we all can get free 3-5 day shipping by just about everyone, everywhere but wait: If you pay $30.00 (actually $29.68) you can have it delivered in three (3) days. Period. Then we give them our money, we watch the tracking, seller got it out the same day as ordered, that's one hurdle out of the way. We watch our stuff travel across America until it arrives at our hub in our city. Wow, it just might happen! Whoa! Hold up! Your shipment has been delayed. Your shipment is now scheduled for "tomorrow". Wait! I paid for my shipment to be in my hand today. I'm going to call them...then we are fed the typical big business rubbish and no one can (will) help and it's just unfortunate (tragic) that we couldn't get your stuff to you in a timely manner (fail).

The UPS insurance is a joke. It's just another revenue source for the organization. I package per UPS guidelines in 32lb/in crush test boxes using kraft paper, and packing tape. For my latest claim, they snapped a long boxes in half and then denied the claim stating packaging guidelines as the reason. I followed the packaging guidelines to the letter, but kraft paper and tape CANNOT protect a long thin item when the box is snapped in half. This latest claim is just one of many that UPS does not honor when they have destroyed a package in their processing system. And sadly there is no recourse. It's an unethical organization with terrible customer service.

I am so frustrated for the delivery and customer service. I paid huge amount for express delivery, at the end it wasn’t sent directly to me for no reason. I have to go to an access point where I have to pick it up. I have provided the exact detailed address and I exactly don’t know why they can’t deliver it directly. It is extremely inconvenient! As a result I called their customer service which I had to wait for 20 minutes to finally talk to somebody, and the moment I ask why my package wasn’t delivered directly, she answered “can I put you on hold”, the moment I said yes, she dropped the call! WHAT IN MEDIOCRE SERVICE!

Useless organization. Drivers do NOT listen to instructions telling them to leave at drop off store for pickup but did not. Expected to sit at home for at least 4 hours HOPING they will come as if you do not have anything better than to sit and wait on incompetence. You can only talk to a computer and not a live person to solve an issue but they want you to pay HIGH prices for almost no service. This was a overnight delivery but now into the 3rd day. I cannot say enough bad things in a calm nonverbal unangry way to express how dissatisfied manner without saying inappropriate things. If at all possible do not use these people. I wish I could run my business like this and still make money.

I’ve had an extremely frustrating experience with UPS — and unfortunately, this isn’t the first time. Similar issues have happened multiple times over the last three years, and nothing seems to improve. This time, I received an SMS yesterday saying my package was ready for pickup. But when I contacted UPS, I was told the package had actually been delivered to the service point a week ago and was now gone because I “didn’t pick it up.”

I ordered a shirt online for a trip I have coming up. I paid $35 to have this shirt shipped with 2nd day air. It’s now the end of the second day and I have not gotten my package. I have called customer service but all I get is a robot giving me options and we are just going in circles. I haven’t been able to communicate with a person about this issue. They say it guaranteed to be here in 2 day or your money back. No one has reached out to me either about refunding my money. Horrible customer service and horrible at shipping item.

Delivery between 2 and 6. Changed my schedule to make sure I would be there. 2 1/2 hrs early, 2 days in a row. Now I have to pay extra $8. Because they didn't come during the time they set. BULLSHIT!!!

I spoke to a UPS rep about issue only to be given a telephone where you can never speak to a live representative. There is really nothing else to say. But that is my issue. I was speaking to a gentleman asking why it said that my package delivery failed. Gave him the tracking number and he told me to call another telephone number to speak to someone regarding my issue and there is never a time where you can speak to a live representative, which is really bull crap and then it tells you to try to leave a message for a survey after and I never even got a survey option. So this is why I’m leaving this review.

My last 3 deliveries have been out for delivery and then all of a sudden, rescheduled. I now have made the decision to not only no longer ship with them, but make sure anything I order from a company is shipped from a different shipper. It’s not going to effect much for a company that cares less about its customers, but at least it’s something I can do.

I took an item to sent to San Diego. After I left the facility, the clerk opened the package and took part of the shipment. When the item was received, the shipment was incomplete. Will never use UPS again. Will stick with FedEx.

Went into a UPS to ship a package on Sunday. I went in and the guy asked for the address, I gave it to him and he started typing it all in. I said I need this package to arrive no later than Wednesday mid-day. He interrupted me and said, the base will get it there by Tuesday, no later. I reiterated I needed the package to arrive by Tuesday, no later, as it’s for someone flying out of the country on Wednesday. Again, he reassured me and said I do not need to pay the extra for the expedited shipping because the base will get the package to the location by Tuesday. Today is Tuesday, lo and behold, the package is not arriving in time for the flight. Such a joke. I called UPS to inquire and they were absolutely useless and could not care less. I am so pissed off. I’ll be using USPS from now on, as UPS is more expensive and much LESS reliable than USPS.

1 order lost by UPS. The replacement order had the address and hotel name on it. Still could not deliver after 3 attempts. I call the vendor I bought my product from and am receiving a full refund. Told the vendor I could no longer be their customer as long as they were using UPS.

UPS is by far the worst shipping company I’ve ever dealt with. Last week, I went to ship a very important manila envelope from California to Arizona. The customer service representative told me that sending it overnight wouldn’t make a difference — it would still arrive by Wednesday — so I agreed to send it via ground shipping. Well, my package never arrived. To this day, the tracking status still says “Label Created – UPS Awaiting Package,” which is completely false. I have the receipt, a copy of the shipping label, and even proof of the package itself.

UPS and its drivers are some of the most inept people I have ever dealt with. Driver delivered package to the wrong door and UPS stated they were going to close the case because it was delivered to the right address and wrong apartment.

They advertise is simple to "relocate a package" thru UPS MY CHOICE but fail to say that doing so will cause a 3-5 day delay in your package reroute. Absolute trash. DO NOT RELOCATE A PACKAGE AT ALL. ALL HUBS ARE NOW CLOSED YOU CAN'T EVEN PICKUP YOUR PKG AT RECIEVING.

Time and time again, UPS is the only delivery service that will not deliver to my doorstep. They walk halfway and drop off in front of my garage door, where others can see and take. However, the real is issue is when you need a person at the door to accept the package. In my case, there needs to be someone 21 years or older... And that's fine. The issue is that they only deliver during work hours, Monday-Friday, 10 am to 5 pm. For a person who lives on their own and is working during these hours, this can be very challenging. In the past, after failed attempts, they would hold the package at their UPS Customer Center for several days, when I could drive and pick it up personally... Not great, but a viable solution. This time they now return to sender after 3 failed attempts, no longer holding onto the package. If I could choose, I would NEVER USE UPS AGAIN! I will not buy things that ship UPS EVER AGAIN.

I sent a package. The address was one number off, so I tried to call and went through many people on the phone. No help. Then I rode back to the UPS place where I sent it just a few hours before and they said it had to be 24 hours, but they would straighten it out. I since went on my account to check the package, and it says that the tracking number they gave me is invalid. I called again and got shuffled around. Hung on for 17 minutes waiting on an operator and then they hung up on me as soon as they tried to answer. I'm more than done. Poor customer service!!!!

Their delivery schedule is a joke. Went from 5 days to 11 days and it was because a driver was late and it was missorted both of which is human error. That's sad when USPS is more on time than you guys. Do better.

Allows EDF International and Thomson Plastics to bill 3rd party invoices for thousands of dollars to my account. Even after reporting it still demand I pay for it. I also asked that nobody 3rd party bill me after California customers using my account to ship overseas fraudulent. **

Terrible service. They delivered to the wrong place and they said there is nothing they can do to help. I called and was told they will help. Then I was put on hold, and then they came back and said nothing they can do, although they delivered to the wrong address.

I was expecting a package today and the carrier couldn't get access. Ok not a problem. But when I called so that I can pick it up they wanted me to pay $5 dollars for me to pick up my own package. Are you kidding me. After I paid $52 dollars for overnight shipping and then I told them to just deliver it and in got an email stating it will be delivered Monday. Today is Friday then I got another email stating it will be delivered tomorrow which is Saturday. Now I just got another email saying it won't be delivered until Monday. I will never ever use UPS ever again in my life. After paying $52 dollars for overnight so I have to wait 3 days. Never again. I will use anyone besides ups. Horrible.

Horrible website, extremely difficult to navigate. MyUPS charged me $20 for a service that the website wouldn't even let me finish signing up for due to an error. Website is extremely buggy and filled with errors and glitches, customer service is no better. My absolute last choice for any kind of shipping needs.

UPS is junk. I missed my packet and the left me a note to pick up my package at UPS Access Point and I went there 2 times packet was never there. And person didn’t have any information on where the package is. They never left the package at access location and sent it back to sender without notifying. They’re junk and give information online my packet was in Texas and it still showing ups access location.

I am currently waiting on a delivery that Amazon sent via UPS, it's already 2 days late and they're guessing it'll be another 2! Oh, but that would be sat, UPS does run on weekends, so it'll be like 6 days late!! I've had 5 deliveries from them, 1 was lost, 2 are crazy late! 2 actually made it on time! That's terrible!!

I sent a package from the UPS store and this is an address I’ve used before and all deliveries have been made. This package did not arrive and when I called they said it had been delivered when I called the UPS store and they told me too bad call UPS and file a claim so I called UPS. I’m on the phone for 40 minutes transfer twice and then the third woman Tells me that I cannot file a claim with them because I used the UPS store. I informed her that the UPS store already told me they won’t file a complaint that you guys have to. She didn’t care. She said the package was delivered so it was delivered to the front door of an apartment complex that takes packages at the office not the front door.

Yes I will keep in mind "your guidelines" when filling out this review of your garbage service. Can you speak with a native English speaker? No. Check. Do you have to go through an automated voice assistant that can't understand the words "speak to a representative" ? Yes. Check. Have you already paid duties on high volume packages being shipped and when they get to the warehouse they try to charge you again for duties/tariffs? Yes. Check. So if UPS wants to follow the guidelines of basic business practices of doing what they are paid for then sure use them. Otherwise if you want your package to never arrive, be returned or even outright destroyed then UPS is the company for you. Garbage company filled with garbage people.

It would appear that UPS has no interest in finding and delivering a package to me. I called "customer service" who told me to contact "customer service". No new phone number was given to me after requesting several times. I cannot reopen the claim and I cannot open a new one. The reason for closing the claim was I could not be contacted however, my phone shows no calls during the period mentioned by anyone.

I needed my new card bird replacement overnighted to me and it is now going on a week because UPS wants to say that they have emergency situation. I don't believe that for a second. Everyone needs to just use FedEx as they are more reliable.

Horrible experience with UPS starting here in Fredericksburg Va, we paid $130.00 on Monday 27 October to ship a dress and jewelry to my daughter in San Diego California for the upcoming Marine Corp Ball at Camp Pendleton. It was supposed to arrive on Friday 31 October, it is 6 November and it has not arrived nor can they find the shipment. The last know location is Richmond Va on the 28th of October. UPS has done little to nothing to assist us, we filed a claim but have gotten nothing back from their customer service nor the adjuster assigned to the case. I would never use ups again for anything important, one of their employees probably stole the shipment because it was valuable and insured.

These people are such a joke! I’ve sent several packages marked fragile and EVERY SINGLE ONE was damaged. The UPS driver delivered a fragile plug UPSIDE DOWN to my brother! I’ll use USPS or FedEx because they're NOT STUPID!!!

I live in an apartment building and cannot leave a delivered package outside, especially not one worth $1,000. The stated delivery time window came and went and then UPS added 6 hours, till 9pm, as the updated window for delivery. I am not going to be home but they said (online chat box) I could postpone the delivery, reschedule delivery or have it sent to another secure pick up spot. The problem is they want me to PAY to do that. So, UPS is late but the want me to pay to fix it. Now, I have to postpone my plans for the night and HOPE the package shows up by 9pm. This is why I NEVER use UPS. I'll just have to make sure my suppliers don't either. Ridiculous.

There is a consistent issue with UPS as the shipper when ordering online. Amazon and others use UPS without knowledge, then UPS, instead of delivery on the first day, claims “The street number is incorrect,” though it is not and delays delivery. All attempts to correct the address with their CS is fruitless, most often the reps referring you back to Amazon or other sender. The other alternative offered is to pay to change the delivery, but that makes no sense since the address is correct. This has happened for the last 3 months, and our address is always clear and accurate on the shipping info and eventual package. On at least one occasion, a UPS truck is even caught on our doorbell camera delivering to the units just across the road a few feet away. Our address is one that if one plugs it into Maps app, directions guide right to our doorstep, so it makes no sense UPS cannot consistently make a delivery.

Not bad. Very bad experience and services...truck driver is very rude...I'm very upset and getting stressed cause they don't listen...no one help for services. Sounds like they are not interested to help or work..

Very bad customer services. Spent numerous of hours on the phone and still nothing has been resolved. I’ve called on the issue over 5x times. A rep left myself on hold for over an hour. 0/10 would NEVER recommend services.