United Parcel Service - UPS Reviews

The UPS never delivers to my address. Moreover they are not reliable and totally rude to the customer. I never get resolved with this issue. The Government of Canada has to raise ban on a UPS In all over Canada.

My daughter paid a huge sum to have UPS deliver a package to me before Christmas. She chose the 3 Day Select shipping method and then watched as it took 8 days crawling to its destination. If UPS does not intend to even try to deliver in the 3 days before Christmas, why do they accept payment for this shipping option? In tracking the package it was obviously trucked all the way from New York to Las Vegas. It was very important to her to get the gift to me for the holiday and they are unethically collecting exorbitant shipping charges to consumers hoping to have their gift arrive before the holiday. I think it's time for a class action suit to rectify this obvious scam on the public.

UPS tracking said the item was in the area evening of January 5, 2014 and on the truck for delivery Jan Tues 6, Wed Jan 7, Thursday Jan 8, and Friday Jan 9, and never delivered due to "an emergency or severe weather." NEITHER OF WHICH OCCURRED. I WITNESSED the truck blow past the driveway three evenings in a row just after 5 pm. NO ATTEMPT WHATSOEVER made to deliver my 32-year-old horse's life-saving prescription. When I called the morning of the fourth day (Saturday) in an attempt to learn where the package was so I could retrieve it myself, I was given the runaround. I was told I would receive a return call regarding the whereabouts of the package so I drive an hour each way to go pick it up. I was on the phone (waited on hold for 90 minutes on and off) until the only place it might have been was closed until Monday.

Shipper sent 4 packages to me constituting an expensive karaoke system (worth thousands of dollars) for Christmas. He dropped it off to UPS in Virginia on December 22, so it should have gotten to me in NJ by December 24 in time for Christmas and before I left for vacation on December 26. It didn't even leave the UPS facility, though, until December 24. I then spoke on Dec. 26 to a customer service supervisor who arranged for a Friday, January 9, 2015 delivery, at which time I would be back from vacation and could work from home. I then got emails from UPS saying the delivery date has been rescheduled to January 5. I called and spoke to another customer service supervisor who assured me that this information was erroneous and the packages would, in fact, not be delivered till January 9.

T-mobile sent me a package overnight and sent it through ups. Both my husband and son were home all day along with 3 dogs. The tracking info said they attempted a delivery at 2:22 pm. No one came to the house at all. No note was left that said they had made an attempt. I called the 800# and they called the Nv office. I now am picking up the package at the main office, because they can't be trusted to deliver my package. They lied and have continued to lie. What kind of service is this? This is NOT the 1st time they have done this to me!

UPS arrived 4 1/2 hours late for a scheduled pick up of time sensitive documents. This caused the flight they were to be on to be missed. UPS said the only flight they could then be sent out on was 24 hours later. This is most untrue since they were in a city of a million people where many flights daily occur. Perhaps UPS 1st choice flight was 24 hours later, but with time sensitive documents they had been contracted to deliver, wasn't the best flight the one that was the soonest after the missed flight? 28 hours later, my tracking online details told me the parcel still was held up due to "Adverse Weather" of which there was none. Weather.com and a call to locals in the supposedly affected area confirmed it was a typical winter night, dark and cold, with nothing adverse preventing flights. Ball dropped 2nd day also.

Always delivery at the end of the day which is 7, 8 or 9. We never know and it is annoying because sometimes they do not even make an attempt to get out the truck and come deliver like their job description says so. I HATE UPS SERVICE. At least with FedEx they try every attempt to deliver. UPS CHANGE YOUR WAYS PLEASE!!! AT LEAST CALL THE CONTACT AND SAY “HEY, WE ARE HERE TO DELIVER YOUR PACKAGE!!!!”

I never get "UPS" packages, I leave a request to leave it at my door. I get my post office packages and my FedEx packages, but never UPS. It seems very strange to me, UPS packages get stolen all the time, but the others do not. I won't trust them to leave a package at my door again. I'll drive the 13 miles to their customer service center to pick it up. Which leads me to my next complaint. You can just say I'll pick it up at your nearest store like FedEx and Post office. It COST an additional $5 to do that. So I have to drive out the way in DC traffic to pick up the package. Unfortunately, most of the online companies I shop with have switched to UPS, I'm sure because they are low balling contracts now. But hey, you can do that with shabby, shady service. UPS, I NO LONGER TRUST YOU AS A COMPANY. I WILL GO OUT MY WAY TO USE ANOTHER SERVICE IF I HAVE THE CHOICE.

My daughter ordered a gift for my granddaughter's birthday on the 29th December to be delivered by UPS by 5/01/15. There was someone in all day but the package failed to arrive, however at 10 pm I noticed a card had been put through the letterbox saying that the delivery driver failed to get an answer but the parcel would be delivered the next day as a priority. My daughter called UPS and was told the parcel was on the van for delivery on the 7th. It was not. Despite dozens of calls to a premium number and continually being promised that someone would call back within the hour, no calls were received. It is impossible to get beyond the operator at the call center and it appears that there is no complaints procedure accessible and no manager available to speak with.

Delivery date was last year!!! Ordered my package early December in hopes of receiving it before Christmas. Delivery date was set for Dec 31st. The delivery date came, my package said out for delivery. I waited until about 4:30, calling them frequently, only to find out they're delivering it to the wrong address and can't change it until they attempt to deliver it!!! I speed over there to try and beat the delivery truck and I call them again. They tell me the same thing and that there's nothing they can do so I ask to speak to a supervisor. She tells me she can have the address changed. So I return to my original destination. Package is a no-show so I go to the UPS building and they say my package is "probably" in one of the trucks there. OBVIOUSLY!!

My UPS package was suppose to be delivered on 1/6/2015. It never showed up. I stayed home all day, while their customer service reps kept assuring me they deliver all way up to midnight. I knew that was a lie. The next day they tell me the package was lost and they are not responsible. I believe one of their workers knew what the package was and stole it. I will no longer do business with UPS anymore.

I made online reservation for UPS pickup for Jan 5 for my 40 inch flat screen TV that needed repair. The TV warranty company had mailed me the box and pre-printed label to ship the TV in; it was too large (approx. 43 inches wide) to fit in my car. So I wait around around all day on Jan 5, and finally a driver came to get it-- but she saw the box on my front porch and said, 'Oh I didn't realize it was this big! I don't have room in my truck. I'll be back later.' My husband had had negative experiences with UPS where they say things and don't follow thru, so he asked specifically if she is surely returning the same day and she reassured him. She said 'I have to unload or get another driver up here but will get it done for you.' By 6:30pm it is pitch dark, no sign of her. I call UPS and provide my pickup request #, at which point the person says 'it's already been picked up.' I say 'no that's not true' and told him what happened. The person promised driver would come back the next day, that I would get a call from the local facility first to confirm--I figured things like this happens. It bothered me there was no apology but I let it go.

UPS has failed sorely. Sent a ground package that had an incorrect address however it was corrected 5 days ago and they did not update the correct information as of this writing. A supervisor was to call me and tell me the status however, I have yet to hear from them. This information is needed to process loan paperwork and is time sensitive and could result in failure to close on a property. Parenthetically, I will never use UPS for time sensitive information.

I ordered a cell phone upgrade for my son as a Christmas gift. The phone was originally shipped via UPS on 1/2/15 with a request to hold the package for pick up at the local UPS station in Addison, IL. The shipper sent the package with an intercept (placed on the same time as the shipment was created for pick up) so he could pick up the phone at the local facility. However, UPS did not hold the package and instead loaded it onto the local delivery truck. My son checked the status of the package online before leaving to pick it up. We were surprised to see the package was out for delivery so we called UPS. After talking to four people, who could tell us nothing, we located a direct number for the actual Addison facility online ourselves. Previous UPS associates told us they "did not have a number" and "there were no numbers for local facilities."

There is no work ethics, not customer care, no person to contact. We use them only because they are Amazon partners but now stopped using them. UPS Drivers always reluctant to work instead of giving them 15 parcels a day... Shame... I hope City Link's story should be repeated here. 4th Collect missed in last 10 days, driver lie and simply says attempted. Hounslow area Drivers and Depot is the worse in all.

At approximately 11:30 am today in New York at East Harlem, the UPS man rang my doorbell. I am a pregnant girl. He screamed at me through the intercom to tell me to go downstairs to pick up my package. When I came down from the fourth floor, he threw the packages at me. One package was a shoe cabinet and left. How does he expect me to carry a shoe cabinet upstairs when I'm pregnant??? And I thought UPS is suppose to have good service.

Dears, Good Afternoon. In this mail I would like to complain for you regarding UPS Bahrain management. I was working with Ups for the last six month from June 2014 to December 2014. Before joining Ups I was a customs clearance in TNT, I was very happy when joined your company, but when joined there was a lot of problem in the operation team, coz of the management, and I have done my best to cover these problem. In my all career in jobs I never saw a bad management same as UPS.

We received a notice from UPS that 1st attempt delivery required a signature. There was no information as to the second delivery such as time or date. I called UPS next day with tracking and was told it would be delivered the next day somewhere between 8 AM-7 PM. I was told to set up a 'choice account' on ups for more specific delivery time. I did so but the delivery time remained the same. I work. I cannot take a day off because UPS cannot tell me between 2-5 or 9-2. I called and told them about my 'choice' account and they informed me that since the package was going to my husband (I set up an account in my name) it was invalid and they could not give me any information.

A package was scheduled for delivery on a Friday on the last day of my vacation. After waiting all day for the package, I checked the site to discover that it had been marked as "The receiver was not available at the time of the first delivery attempt." This was during the Christmas break which meant we had 3 separate people in the house and in visual range of the front door. No UPS delivery attempt was made but they still marked it as such. This also means that the delivery will be delayed until the following Tuesday after I am back at work.

If you've ever ordered anything and UPS was the shipper then you know how ** they can be! Ordered something from Forever21, paid for Next Day shipping. They had two boxes for me, I only received one. Now tell me, why does the tracking number say delivered but I'm yet to see where the hell my items were delivered? It's been a month now and so many complaints and no one has called me and when I call them, it's some BS run around. Forever 21 said they'd refund me the shipping costs but I haven't even received that. It sucks to know you spend your money with these companies and they wouldn't give a ** if you had problems with their things.

I have an situation where the management is replacing intercom system and we won't know if UPS going to be here are not. Worst thing is that UPS don't call upon delivery. What kind of service is this? I hope anyone read this... please do not use UPS. The fact that they only did 1 attempt and saying it's the final attempt and package is shipping back to sender. That is a load of crap. If Target keep using UPS, then sorry, guess I won't be ordering anything from Target.

Worst customer service ever. No professionalism. I scheduled a pickup. The UPS person showed up 2 hours before the scheduled time. I wasn't ready with the package yet. He said he will come back at a specific time. He didn't show up at that time. Later when I checked with the customer service, they said that he showed up at some other time and he left. And UPS cannot pickup my package and I have to wait for 2 more days. When I insisted to talk to a manager, I was put on hold. As I write I am still waiting to talk to the manager. It's been 30 mins now and still counting. Worst experience you could get when you are relocating and stuff like this happens.

A package from a supplier was sent to an address that consisted of both an old partial address and my current address. I had this happen on a previous package but it was delivered properly since the true address was listed separately on another sticker. This Package was delivered Dec. 31st 2014. The problem package was from the same vendor and was to arrive 1/2/2015 3 days later. I called UPS and they basically said "tough. Handle it yourself." Talked to both a rep and their supervisor (or so they said). After waiting over an hour for the supervisor to pick up, it was basically the same - "Tough call your shipper but we will not help." Guess UPS now is so big even a small person is below deserving their help. Too bad I am not a big company then they would help I am sure.

I was tracking a very important shipment. On the day the delivery should have come, I noticed on tracking that the driver was saying the address was incorrect. USPS has delivered at my location before; they have never had an issue finding me. After investigating, the address was not incorrect, the driver was incompetent. I called customer service and they wanted to reschedule my order a week out. What? The shipment was in my town, why a week out? Instead, I had them hold it at the local USPS shipping location (Texarkana, Arkansas, East 50th Street) for me to pick up. Got there and I can only pick up between the hours of 3 pm and 5 pm. Unacceptable! This incompetence has placed this project 3 days behind schedule. From this point forward, my company is using and promoting FedEx.

My husband ordered a package on 12/22/14 and delivery date was 12/31/14. Up until today (12/31/14) it was in transit, and delivery was on time. Well, the package was received at 3:45 am at the hub today and then I get a message saying my package won't be delivered until 1/2/15. Never once were we notified that UPS would be closed 12/31/14 and 1/1/15. My husband called to complain and the only thing that they told him is that they would make a note of it. I have something you can make a note of!!! So now something that was suppose to be a late Christmas present is now going to be even later. Happy New Year UPS since you ruined mine!!! You guys don't even deserve a 1 star rating but I had not choice.

I have just shipped the very same box to the same repair shop in Geneva IL for the 3rd time. The first two times I shipped from the UPS store in Woodbury, MN, a Twin Cities suburb, insured for $2500 and the total cost was $70 each time. The package was always delivered the second day after shipment. (The package was sent on Tuesday and was delivered on Thursday both times). The third time I shipped it from the UPS store in Eden Prairie, MN, a Twin Cities suburb. The insured amount was $2500 and the cost was $86. The package was sent on 12/29/2014. It arrived in Addison, IL at 4:32AM on 12/30. Addison is 21 miles away from Geneva IL. The next entry showed Departure Scan at Addison IL at 10:58PM on 12/30. There was no activity on 12/31. The tracking website states it should be delivered by the end of the day on 1/2/2015.

I wish that United Parcel Service would go out of business so that it would not be an option for shipping. I have had the same issue with the office in Santa Clara, CA for quite some time and I am at wit's end. Are there any Federal regulations that forces UPS to be accountable for screwing the consumers? I cannot believe what I am experiencing--just an unbelievable experience. The lazy, lying buffoons that are hired to do such simple work--actually work monkeys or robots could do, they refuse to actually deliver packages when they have to climb stairs. And will blatantly lie that they made an attempt to deliver but there is never a door tag to substantiate their claim. Mind you, I am always home when they allegedly come.

Well I knew this was too good to be true. Thank you for all your hard work put in by your customer service dept. UPS always finds a way of ruining a good deed. Well, they seemed to have taken it off the 18 wheeler and placed it in a delivery truck rather than making me wait until Friday so the 2 day air would not turn into a 5 day air. The truck came by the house while I was out to lunch but the driver refused to leave the package at my front door. So in reality the driver now made the decision to go back and turn my 2 day air into a 5 day air. I live in a residential home in a very quiet neighborhood with no crime but lots of retirees. I came home about 20 minutes later. There was absolutely no need to take the package back and not leave it by my front door. I just cannot understand why so many incorrect decisions are made one after another. You guys can't seem to do anything correct. I am refusing the package and have notified the seller that I am asking for a refund.

I've tried multiple times to inform UPS that my delivery address is a BUSINESS and the hours are 7am to 3pm. Every time the parcel arrives at 6pm!! On my most recent delivery, I called their customer service line early in the day to specify AGAIN that my business closes at 3pm and to please let the local dispatch know. I get the "Oh yes sir, we will send dispatch a message right away, sir." I also re-confirmed the address and unit number of my business.

We had 4 boxes that we shipped through UPS. 2 were no rush and 2, we not only paid for, but paid double to guarantee arrival for 3 days shipping. 1 box arrived a day late. We could deal with that, even though we still want a refund for that day. As we were shipping presents out ahead of our trip out west, we wanted to make sure these were there by Christmas. When we arrived in Phoenix, the other box was not there. We kept track of it on their tracker system and this is what we got. It started in Monroe, NC and made it to Greensboro where it sat for 2 days. It was at this point we made the 1st of about 10 calls. Of course, customer service could tell us nothing. Then, for some reason, it was shipped back to Monroe, NC. It was then shipped back to Greensboro where it sat another 2 days. We had talked to customer service at least 4 times by this point. At the 4th call, a supervisor told us she could see what she could do to expedite our box. Well, it was shipped forward to Lexington, KY where it sat for 4 days. By call #6, they informed us that it was being transported by TRUCK from Lexington to Phoenix and would arrive on the 30th. Well, problem was, we were leaving Phoenix on that day and headed back home.

I scheduled a pickup in September 2014 from Austin and USPS customer care executive asked me to fill only from and to address only. 7 days later I came to know when I myself called USPS that they have lost my suitcase. But they have not informed me. Customer care executive hung up on me when I called for this issue. After so many emails USPS asked me to apply for claims. I sent necessary information, lost suitcase pictures. But it was just the formality for them. They declined my claims, declined to provide me the recordings of customer support executive, declined to find my suitcase and closed the case. Every time they were very loud and rude. I hate USPS. I just lost $2500 worth items in suitcase.

I went pick up a package at night at the UPS Yorktown, NY site. The regular office was not open. You have to enter into a small office occupied by a guard. When I went in, the guard was asleep. He told me the package from the back, would be available for pickup shortly. After 25 minutes he told me, it wouldn't be ready for an unknown period of time. When I questioned him, he became surly, agitated and then cursed me. Finally, he threw me out of the office into the cold. In doing so, he got out of his chair, came around the desk and then within inches of my face. This is actually considered a physical action (assault). When I called to make a complaint, it took 2 weeks for the person in charge to reply, after he promised he would call back in 2 days. He in turn was nasty, combative and quite frankly acting quite stupid. For example, when I complained that the guard was within inches of my face, he in turn said that I was inches of his face. Use Federal Express! UPS runs a terrible, nasty organization.

I was suppose to receive my package on Tuesday. I lived in apartment building. I waited all day. When I saw that it was going on 6pm. I went online to track my package. Come to find out that it was delivered at 2pm in front of somebody's door, wasn't mine. So now I'm calling UPS, trying to find out what’s going on, who can I make a complain to about the driver (this is not the first and definitely not the last)? When I ask to speak to the supervisor or someone that's on top. they hung up on me. They couldn't do nothing. If it wasn't for the fact that I needed my packages right away, I wouldn't count on UPS. I was charge for using this service and didn't get my package, now they're charging me again. Their service is horrible.

Stupid lazy drivers couldn’t find my place so they wouldn't deliver then had the nerve to put it back on the truck instead of leaving it at the station in which you have to wait until 7pm to pick it up. What’s the point of putting it on the truck if you’re not going to deliver?

We shipped a case of syrups in its original container. The UPS store in Clackamas OR even added a few more layers of tape to secure the top a bit more. The carton was shipped and a couple of days later checked in at the depo center in Ontario CA at 12 am and then contents came up missing at 6 pm so the carton was discarded. They WILL NOT REIMBURSE US FOR CONTENT OR SHIPPING. UPS has denied the claim twice. What a rip off. The syrups only cost us about $70 but the shipping cost was about $180 and that was guaranteed shipping in 5 days. A shipment that was never received and that will never be delivered and they will not refund shipping cost. We did ship our syrups using USPS in the same fashion. They arrived at their destination without issue the following week.

I would just like to share how angry I am with UPS horrific holiday delivery service. I live in Northern CA and I ordered several packages well in advance of Christmas, with one being as early as 12/10. To date, I have yet to receive 7 packages, 5 of which were ordered in more than sufficient time to receive them by the holiday.

A package was being delivered by UPS so I called them and asked them to have the package left at the front office instead of at my front door because I will be out of town and it's not safe to have items left outside like that, especially at apartments. The guy I spoke to said he put the note in the system, but the package was STILL left at my front door. This is the third time I have made that request and they have ignored it, apparently they are hard of hearing. FedEx and USPS can do it, why can't they?! I hate to punish other businesses, but I will no longer order online from any company who uses UPS as their carrier.

So I lost my mother-in-law to a car accident on the 17th. Our cousin arranged to have a Christmas meal shipped to the entire visiting family from Honey Baked Ham in GA to us in Fuquay-Varina, NC. UPS states the driver came by however there is no door tag, no notice, and we learned this while sitting at the house and his statement of us not being there 7 minutes prior. When we called UPS and worked our way to the distribution center in Raleigh, NC we were told that some drivers were driving by saying no one was home so they could complete their routes and head home. That this was a common problem. One heck of a problem if you ask me.

Package was to be delivered 12-24-2014. Posted a note stating, “If I was not home please deliver to my neighbor, my dad,” also they had my phone number. Call dad all day, no UPS truck was ever seen by him or the other 20 neighbors. Also no note was left on my door saying he was ever there.

Ordered product from Sprint as a gift and it was overnight... I waited an extra 2 hours after my job closed and placed a note to deliver box to next door business. Even bought the driver a gift card because it was Christmas Eve... Item was never delivered because UPS was backed up... Very ridiculous. SO what now, how do I get compensated for my inconvenience? I will not be using UPS in the future. I would expect this from the USPS...not UPS. I lost faith in you as a company. Your reputation is now tarnished in my books... YOU SURELY DID NOT DELIVER TO MY EXPECTATIONS. Now I don't have the Christmas gifts as promised... This is the impact of your lack of DELIVERING great service.

I ordered a special product on Etsy.com to be custom built for my daughter for her birthday. It was created and shipped out promptly on the 16th of December where it arrived at the local UPS distribution hub for delivery. I noticed the shipper gave an incorrect address which I corrected by calling customer service. I waited for the package to arrive but it never came. I decided to track it to see what happened and I now see a new address in their system which is not the one I gave to the customer service rep, but rather an old address I lived at many years ago. What was creepy to me is I never gave UPS this information, so where did they get it and why did they not check with the shipper or myself to confirm this address?

Ordered a package that was guaranteed to be here by today 12-24. I put up tracking number. I get it was scanned last night at facility (30 miles from home) - no package???? Call customer service to ask where it is. Told its scheduled delivery is 12-30 but they are not sure where it is right now. What? Try online cs - tell them I will come get, just locate it. Told same thing. I am fuming. I will never give them my business ever again. Epic Fail..I will always go usps. At least they have a clue. I will have one very disappointed kid tomorrow morning. Ridiculous...ups, close shop now.

Have been expecting my small package since Tues...only to find out (12/24) it will be delayed again due to incorrect sorting of UPS employee?! This is unacceptable esp, I had selected priority overnight on shipping that means I need my package the next day! I had been calling & checking online and I'm really disappointed about this kind of service especially around this holiday season!! I need my package before Christmas, that's why I selected to ship overnight (and get charged $25 by the company) so I can receive it on 12/23!!!

I just found an online notification that my item, due for delivery today, could not be delivered because "the receiver was not available." Having especially stayed in all the time, and at a window that looks over the street, I know that no UPS vehicle has been near, nor was a note put through the door. For my delivery, they did not try, and they simply lied about the reason and put the blame on me. Customer service is no help at all. What a completely rubbish service. I can live without the item but I am really angry about the lying.

Maybe it makes someone feel better to hide behind an online thread and post their 'bad experience' with a UPS driver. Let's get this out in the open--- the driver's priority is the SHIPPER, not the receiver. That means UPS has made a contract with the shipper to deliver your package. Furthermore, for all of you who say 'UPS driver's are lazy,' a typical UPS driver does about 150-250 delivery stops a day handling roughly 500 packages a day between delivery and pickup pieces. All of you office types, or even those who don't work who comprise of most of the customers they service (I'm sure they thank you for your business), think about the last time you did any physical activity over 300 times, walking several miles a day, lifting packages ranging 5-120 lbs in weight. The washout rate is much higher than the retention rate.

I have contacted UPS Customer Service regarding this issue twice previously for the same complaint. Thought it was handled, but tonight it happened again. Our home is 2/10 of a mile off the road. Our mailbox is located on the street where you turn in to go to our house. Tonight at about 7:30-8 pm my husband got a text saying his package had been delivered, however nothing had been delivered to our home. My husband got in his vehicle, rode down to our mailbox and there it sat. This is not a secure delivery point as the road that our mailbox is on leads down to a dead end where a mill (flour, etc) is located and employs numerous people. We cannot see our mailbox from our home and would have no way of knowing if someone decided to pick it up off the ground and take it home with them.

UPS left a notice that they tried to deliver the package, (I was at work), so I called the toll free number got a automated system that ask me to select delivery options. It sound like if I wanted the package to return to the center (so I can pick it up) so I selected that option, then it says your package will return to the sender. Now mind you the voice for 'center' and sender sounded alike. I spoke to a guy on the phone asap he said he can't get it back. So I rushed to the center where I know it would go back to, they took my tracking and phone # and told me to come back at 8-9pm. No one called me, I went back at 8.10 and they were closed. I tried to explain to the guard and he wouldn't let me in, stating that they will hold the package for 5 days. Well the package was sent back to the sender and will be refunded. I am so upset right now. All they had to do was take the package off the truck and call me. But no one called me as promised. It's the ups on pleasantdale road in doraville, ga.

Really? So, you're going to require a signature, but not give me a minute to get to the door? Every time I hear the knock I have to run, just to see a note left on my door. ** up. You people suck.

My delivery that I paid an extra $33.81 for next day air has been rescheduled now 3 times. They tried to blame the company that I orders from but after making several calls it was indeed UPS' fault. Also I checked my shipping on 2 other packages thru different companies in which I did need next day air as well and guess what, delayed as well! They are awful, offer no apologies and I will never use them again.

I called UPS on Friday to have them re-deliver my package on Monday because I would not be home during the weekend. The lady that I spoke to changed my package to be picked up on Monday at the UPS location. I told her that I would not be able to pick it up and that I had requested to have it redelivered. She told me to call back in a hour because the system would not allow her to make the change. I called back in an hour and was told that they could only update a shipment once. I explained that the last agent had accidentally changed it to be picked up and this is not what I requested. She told me that she sent a request to the warehouse and they would give me a call in an hour. Two hours later, I had not heard anything so I called back. I was told by the next agent that it was successfully update to deliver on Monday. So on Monday, I track the package and notice that it is set to be PICKED UP! Are you serious?! Yet again, I called UPS to only be told that they are sending a request to warehouse and I will be contacted in a hour. Somehow, I don't believe this will happen.

Biloxi, MS has some of the worst UPS drivers. They are getting paid to go to your door and drop it off and if you're not home place a sticker. Well these drivers will drop the boxes and packages anywhere and swear they dropped in the correct location. My apt complex has had ongoing issues with things being drop off at the office because they are too lazy to go to your door. Not only that your package can sit on the floor of the office for weeks before you know it's there, tenants waiting for stuff have to call the tracking number to try and locate their items. The sender paid for a service!! And if you do not get things in time then it's time to fire these lazy drivers.

I have read many of these reviews, and UPS and their customer service resonates with my experience. Poor web updating to status of the packages, HORRIBLE and lying customer service, bad attitudes 'we can't do anything about your problem,' and worst is the amount of CONTINUING damage I see occurring to shipment after shipment I receive. It is like they DELIBERATELY are damaging packages, because the damage I see could not occur any other way.

I ordered a bag which I was told by Ebags would be shipped to arrive by 12/5. They timely sent to UPS, however UPS held the bag. I was leaving for vacation, wanted to take the bag with me, but it still had not arrived by 12/9. In the past, even though asked not to do so, UPS left more than one package at our garage. It is exposed to the street and to the elements (I had a book that was soaked by the time I got home). Since a rainstorm was expected, I went online to ask UPS to hold the package and deliver it when we returned. To do this, I had to sign on to UPS. However, I did that and it had no answers. I went to "chat" - sorry, that service wasn't available. I phoned and first talked to a man with an accent so heavy I could not understand him. I asked to speak to someone else and waited on hold for 8 minutes before I hung up. I called back and spoke with a woman who also had an accent and an angry attitude. During both calls, there was loud chatter and noise -- obviously a "call center," and one without even a suggestion of noise silence. I finally went through Ebags, and they tried to get UPS to at least hold the package until I returned. Finally UPS agreed to hold until the 19th instead of the 15th.

I purchased my son a laptop for Christmas. I stood home from work to retrieve the package as a signature was required upon delivery. On Day 1 the UPS driver claimed that my address was incorrect/invalid and they were unable to deliver the package. Address was confirmed as correct with the seller and UPS customer service so I don't know what happened. On Day 2 UPS driver claimed that nobody was home to retrieve the package which is incorrect. I live in a small apartment and would have heard UPS but they never came or even left a note stating they tried to make a delivery. I was home all day!

I have been tracking a shipment that UPS website displayed would be delivered Fri. DEC 19 2014. By 11 pm that night I called Customer service. They informed me they could not reach the Distribution center. My tracking info was changed to Monday. No text alerts (after subscribing to receive up to date info via text message). When I called today Sat. DEC 20 TELLING THEM, I HAVE TRAVEL ARRANGEMENTS SCHEDULED FOR MONDAY. They continued to lie. "We'll reach the distribution center, and call you back by 2 pm. At 2:25 I call back customer service. He states there are NO notes on the account, and they place me on hold. A supervisor comes on and tells me he CANNOT REACH THE DISTRIBUTION CENTER. MAYBE THEY LEFT FOR THE DAY. THEY CLOSE AT 12:00 PM. I ASKED HIM, "WHY WOULD YOU TELL ME YOU WOULD CALL ME AT 2?!" So now I have to change my travel plans! CORPORATE HQ is so determined to NOT hear our complaints. They have physical addresses to write them but email addresses for PR, MEDIA, GOVERNMENT. Just not us the consumer or customer. JUST PLAIN DISGUSTING!

On 12-19-14 I had a package delivered and my Choices preferences said UPS had my permission to leave my packages on-my-patio. Well considering my patio was not there because it is currently being replaced it is not there so the UPS driver choose to leave the package at my front door in plain sight instead of just taking it back with him/her and the packages were stolen. The notice left on the door was not dated, did not give a time it was delivered or circle where it was left. The driver just wrote "balcony is gone". Well that was evident then why did you leave the package in plain sight and not use your common sense and represents UPS' motto of drivers will not leave packages due to safety and or to weather conditions.

I ordered gift cards, total value $450, which required signature upon delivery. Instead, they were left at front door, although I was home at the time. Package was stolen, but I was unaware for several days, due to lack of shipping information or tracking number. UPS Live Chat was no help, instead referring me to site. The claims site requires creating an account, with terms of use which negate my right to sue for damages and absolve UPS of liability for loss, leaving me with no means of initiating a claim.

UPS say they've called but there was no one in, so parcel has gone back to depot. Ring tracking line (don't bother). They ALL lie. "Oh yes sir, no sir, three bags full sir". Excellent trained telephonists whose job is to say, 'You'll get it tomorrow'.

Hired Purolator not UPS but did NOT know they partner in the USA otherwise would not have used either due to their OUTRAGEOUS fees. Cost $54 to ship from Colorado to Edmonton and $84 to clear customs for an item that cost $115. WOW, WHAT A RIPOFF. Wanted to self clear but will not do that for a business and when UPS sent clearing info by email it was a blank attachment. Had to give credit card info 2x due to first person not entering info properly. UPS called shipper and threatened to return parcel for $100 at her expense. WHY DOES THE CANADIAN GOVERNMENT ALLOW HOLDING PARCELS HOSTAGE UNTIL INSANE COSTS ARE PAID FOR BROKERAGE???? Canada Post or USPS charges $5 per item for customs, gst and duty.

I ordered something from Walmart and UPS said they delivered it. My family and I were home on the day and at the time when they said they left it at the front door but they did not. Very upset as this was supposed to be a Christmas present for our son. Now I have to file a police report and send it to Walmart because UPS won't help me to try and either get a replacement or a refund of the product.

I was shipping gifts to my granddaughter 12/11/14 from SC to GA. The box was 16 in round and I didn't have a box to fit it, so I thought I'd just let them pack it for me. They make their commercial look so wonderful. What a joke! The shipping charge was $14 and the packing cost alone was $18 for a total of $32. That was just unreasonable to me $18 for a cardboard box. They had some moving boxes on sale with prices posted for each size. The size I needed was only $3 and I didn't need any stuffing material (nothing breakable). I asked if they could at least tape it for me. This very rude dude said NO! I would have to buy tape they had for sale $7.99 for a roll. I went to Walmart, found a box to fit for free. Went to post office next day (Fri) Shipping cost $10 and it arrived next Mon. I will never ever use UPS in the future! No.

UPS was suppose to drop off two package to the 9 of December between 4 pm and 7 pm and they required a signature. Well I got an email saying they dropped them off at 11 am that day behind the front fence of the front house. When my house is in back of the of the front house, so of course by the time I got the email at 7 pm the packages were gone. Either someone stole them or they didn't deliver them. Yesterday Dec. 16 I was suppose to get another one of those packages resent by the company because the first one was lost and they couldn't read the address on the package that said 1/2 meaning the back house so they didn't deliver my package and now I have to go pick them up.

I am a chronic pain patient. I use the home delivery service offered through my employer's insurance. My package was due for delivery on December 15, 2014. I paid for the Next Day Air Saver. On December 15, I tracked my package and the last visible scan was in my city but the package was not on the truck for delivery. I called UPS customer service and was told I would receive a call back within 1 hour. No call. I called back and was given the runaround. Went to my local hub and was told it was routed to the wrong hub. Called that hub and was told I to call back in the morning. So today I find out that even the last scan shows it arrived in my city, it had not.

Waited for parcel today. They could not deliver because I supposedly live in an apartment with no name. I live on ground floor maisonette. Did they really try? Have to wait for delivery tomorrow now, another day out of my life. Won't use UPS again.

I have observed on at least 3 occasions, 2 in the last 2 weeks, 2 UPS trucks in the parking lot across from my house loading packages from one truck to another. They park back-to-back and transfer the packages from one truck to another. On one occasion, they loaded the contents from one of the trucks into a Budget Rental truck. This is more than strange. I wonder how many complaints people have placed for this particular location of missing and/or lost packages. I think an investigation needs to be launched asap.

Does anyone else have trouble UPS home delivery? The only thing they do consistently is mess up a delivery. Their drivers lie about where they leave packages - on the street, thrown on the driveway, any place but on my front porch or near my house. It actually takes more effort to dump the items at these other places than to drop them (or even throw them) at my house. I always call when this happens, and although they are very pleasant, the problem is not resolved. I am making a conscious effort to stop buying from businesses that use UPS for delivery.

Lazy UPS drivers are experts when it comes to throwing packages over fences. I have a small patio and the UPS driver that services my neighborhood is too lazy to open a gate, walk in 10 feet, and place the package on the doorstep. Instead, the driver likes to just throw them over the fence as I am guessing it saves them the 10-15 seconds it takes to deliver packages properly. What's worse, I contacted UPS and they didn't seem concerned that this was happening. Their suggestion was to enroll in their "UPS My Choice" service (which is free) to tell them how to properly deliver a package. Fortunately the items were not damaged, but it's pretty hard to damage running shoes and bedding. If I have a choice when ordering items, I will not use UPS in the future. Other carriers are good about placing deliveries right at my doorstep, ensuring that they are not damaged or exposed to the rain.

I have been waiting for my UPS package for 3 weeks. It was scheduled to arrive December 11th. They attempted their first delivery on Dec 12th and third delivery on December 15th. Apparently they also had a 'second' delivery attempt, however I did not receive any notice of it. After the 1st attempt, I created an account on UPS and provided my email address and cell phone number to receive updates so I would not miss them. Why do they have this service if I did not receive a single email or text??? I also left a note at the front entrance to state please call so I can come and open the door. The intercom does not work. I cannot be expected to sit at the entrance waiting for package that will be delivered between 9 am-7 pm. I spoke with customer service, who told me to go pick up from the UPS store! Why would I ask for online delivery??? I could have easily gone to Target if I wanted to carry it back!

I had a package arrive last Monday that required a signature. When I got home I called UPS and told them that I would not be home until the next Monday to sign for it. The man said he would have it delivered then unless I wanted to pick it up. I did not want to do that since I would have to drive 50 miles to get it. So today, (Monday), the package was not delivered. I called them and the lady on the phone said I was supposed to pick it up and that I confirmed I was to pick it up. I told her that it was supposed to be delivered and she said, "No you are to pick it up! It will be returned tomorrow if you don't get it." She acted like I didn't know what I was talking about. It really made me very angry because I KNOW it was to be delivered and she was not on the phone when that agreement took place. Now it's being returned because I cannot possibly get there to get it. I just hope that the company refunds my money due to the incompetence of UPS, and the terrible attitude of the lady I talked to today. FedEx is far superior and I plan to use FedEx as much as possible from now on!

I have repeatedly seen UPS delivery persons violently pounding on my front door literally like they are trying to break it down. This is so unprofessional and ridiculous. I mean, do I have to not order anything online so I can avoid someone trying to beat down my front door? Really? Thank God my front is steel-reinforced. I am about ready to SUE UPS.

Sent Christmas baked goods to family on December 4th. Was promised delivery by 12/9. Boxes were scanned in on the 10th in San Pablo, CA 69 miles east of Sacramento. Then on the 12th, they were scanned in at Vernon, CA 459 miles south of Sacramento. What??? Have called in 6 times and gone back into UPS STORE. No resolution. Website says packages will be delivered December 16 by the end of the day. Just ridiculous! None of the people on the phones care. I am beyond upset having spent days baking to send goodies to my family early - only to have them arrive ruined, IF they arrive at all.

I ordered two separate orders online, one with Nike.com the other with TNF. They both sent me the UPS tracking number the same day with a promise it would be delivered by the Wednesday of that same week. I waited in all day and in the morning, checked the status and it said out for delivery. Hours pass and nothing. Come 5 o'clock, I checked again and it had changed to Delivery attempt made blah blah blah so I phoned them and explained to them I had been in all day and can see the front path from where I sit and no delivery drivers had been near here. The rude staff member then insisted I must have missed him, so I reluctantly agreed to wait until the following day.

UPS screwed up my order. Didn’t deliver package on my address in spite of correct address in. There was no communication between dispatcher and contact center. Nobody tried to contact me. Very disappointing. I had big loss due to this. Problem is nobody is accountable in UPS. BIG communication gap. Very old system in this modern era of digital communication.

The UPS tracking system and the operator that I spoke to at about 9:50 a.m. on Dec 12th informed me that the package was delivered on 12/10/2014 at 9:56 A.M. to ** (a huge apartment building). I know this because I went there to attempt to retrieve my package. I contacted the apartment complex management who informed me that if there is no apartment number on a package, the UPS delivery people just leave it on the floor in the entry hallway of the apartment complex.? Is that the standard practice for treating customer packages a company of this size? My confidence was beginning to lower.

More than 3 times UPS was to deliver a package and the address gets changed. They blame it on the shipper but when I checked it was correct. Then I have seen where another shipping label was placed over the correct one. They are just horrible. And there is no solution or Customer service. They give you the runaround. I get packages often and there is one driver that I can count on but if he does not get my package it always gets lost in the shuffle. It just seems like the company does not care because they are going to make their money anyway. I just end up going to pick it up from office sometimes but the wait can be very long. And I track my packages so I can be home not to go through that.

We expected to receive an overnight envelope ** from a bank and my wife waited home all day for the envelope and to sign for it and did not go to classes. After UPS truck passed by our house, we called the bank and the UPS, and we were told it was put on a truck that morning and was close to our home during lunch. Next we called UPS, and the customer service said driver decided to deliver this on a different day! We asked UPS to narrow the deliver time for the next day, but they said anytime again and thus we have to wait home again ALL DAY second time. For UPS "overnight" means when you-can at their convenience obviously.

Two hour window where there was no damage to retaining wall then received a UPS delivery and significant damage noted and denied by driver and his manager.

Paid for next day air on a Macy's order. UPS emailed me each day of its expected delivery. I'm only to be given an exception notice each day of the package removed from truck and left at station. Called customer service only to be told about their lack of planning for Christmas season. No apologies were given and was told there was no solution. Macy's and other department stores should stop using UPS. Individuals customers are not their priority.

I have always received a package delivered by UPS. They are not perfect, but I always receive my packages in a timely manner. I will always ship my packages with UPS.

I went in to get my parcel from UPS and they took my parcel number and took about 15 minutes to come back and tell me that the truck hadn't arrived that had my shipment on it. My relatives stated that a slip came in to our house to pick up the parcel between 5-7 pm in Belleville (which can be an inconvenient time for people). The truck should at least be there on time if there are such limited hours! The office I had to go to was very crammed when people came in. I was listening to the worker's conversations, as I had to wait an hour for my package (I arrived at 5 and left at 6:10) and the staff were quite rude. I overheard them giving customers attitude over the phone and saying to each other, "If that person keeps giving me a hard time, I'll wait until the last available date to deliver their package." If given the option when it comes to my shipping, I will never use UPS again.

Every month I receive a perishable and rush item via UPS, but today I was supposed to receive delivery by 10:30 a.m. via Next Day Air. I noticed that my item departed New Stanton, PA on 12/8/2014 6 p.m. and was out for delivery at 12/9/2014 at 8:04 a.m. The item had not arrived so I used web support and called AC, Jay, Geraldine, Jordie. Some supervisor was supposed to contact me by 12:55 p.m. No one did. I waited and waited. Then I try email to David Abney CEO and Teri Plummer McClure but I don't know if it was received. Finally, UPS driver delivered after 3:53 p.m. and my item has melted and I don't know if it is still potent or expired. The driver stated UPS did not sort 10:30 delivery correctly but would have delivered by 7 p.m. if driver had not receive text to deliver it. Is UPS liable for not delivering my item timely and the side effects of loss of potency of my item? The Supplier has contact with UPS so I cannot have a say for timely delivery? It isn't just the holiday season, in my experience UPS is late with rush and perishable items.

We had a delivery coming from a company to be delivered on Friday and required a signature. We were home all day, did not receive the delivery, nor notification that they had tried to deliver, and yet the tracking number showed that it had been delivered. I called UPS customer service and was told that it was left at the address and they repeated my address.... told her that I was here all day and that it was not delivered. They gave me the name of the person that signed for it. I did not know who that was. They then said that it was left at the leasing office, which by the way, is a different address altogether. I told them that I wanted the driver to come and deliver it to me and was told that I would have to pick it up myself but that they would address this with the driver. I explained that I had another shipment that was to be delivered Monday and my expectation was that it would be delivered to our apartment.

This is really a sadly ran company. My issue could have been resolved in a timely manner with a simple phone call or email, hell even a text. The first day the package was supposed to be delivered the online site said they weren't able to deliver due to the street NUMBER being incorrect. I called and spoke with a customer service representative and explained that the address was certainly not wrong. She supposedly updated the system. The delivery was scheduled for the next day... At 6:50pm they then posted that now the street NAME was incorrect... Again, I called and verified that this was not true and the address was correct. I was informed that because at this point it was Friday they will not deliver or attempt to deliver and package on the weekend unless it was paid for to be delivered... So another two days without delivering a package to the correct address.

I was waiting for delivery. I was told I would be called when a driver would arrive. I was called a first time and I was told to be ready to go out to pick a parcel. A driver is on a block and wait for a second call to go out. I went out and I didn't see a driver instead, a tag was already on a door. At the same time I got a call and representative told me to step out to pick a parcel, a driver is outside already and hang up. I was appalled. I called to UPS Customer Service but I was told to pick a parcel in a nearest facility. P.S: That's a solution I was proposed by a representative in the process of fake delivery. It was a final delivery. They have done the same thing for the last two deliveries on the last Thursday and Friday. Where is the truth in this?!

To start with, this is the 4th time this year that this exact situation has happened to me and it gets to the point where I ask if there is any way the company I am ordering from can use any other service besides UPS. I would pay extra for USPS or Fedex. I was waiting for multiple packages to come in from UPS today, all of which were "attempted" on Friday. I waited at home for the entire day today so it was not missed again. The original update from Friday said 'business or resident name was incorrect.' Not likely but ok, around 5 pm I call up the customer service line to verify that all of my information was correct. After 20 minutes I had everything verified and like I thought, all of the information was correct.

DO NOT USE UPS! They messed up a delivery three times. I called customer service and was put on hold for hours. They tried to blame me that my address was wrong which was completely untrue. I plan on boycotting all purchases that all shipped using UPS because of this awful experience.

My item was supposed to be delivered on Saturday and was rescheduled for Monday. I heard a truck, looked out my window and the UPS truck that I had been waiting all day for passes my house straight up at 7:10pm. Idk if their driver was being lazy or what but my delivery has already been rescheduled once and now it's going to be once again. ** UPS.

I have multiple packages from different senders, all are at the Baldwin Park, CA hub and every day it says on truck out for delivery. I call after my driver leaves without delivering and when I call I get attitude saying another truck could come. Then guess what, after an hour my status changes to delay and says package was left at facility. OK one day fine, this has now been going on for a week. I'm literally 15 miles away. Every single day I get the same message out for delivery on truck "which is an obvious lie" then changes to left at facility. It's been 7 days in a row. Finally someone at UPS says they are in containers and they haven't even opened the containers and have no idea when. I am beginning to wonder if packages will even arrive by Christmas. Use FedEx if you're on the West coast.

Spoke to a consumer rep and a supervisor about packages being left next to the front door. Explained with the poor weather and all the packages delivered in December that I placed a plastic locker, 2 ft x 3 ft x 3 ft next to the front door with notes on it to put the package(s) in the box. The next delivery was set on the other side of the front door. Before this computer system you could leave text delivery instructions. They told me to go to the website and set my delivery preferences. Tried editing the preferences and it's a pull-down list with no other pick and place to edit the instructions. I was told by the supervisor that the customers did a bad job of leaving instructions so they took away that capability and they had no plans to do anything more in the future.

A UPS package was shipped 11/29 for delivery on 12/4. Not only was the package late, even 3 days later, they do not provide an ETA. They have absolutely no shame in providing zero response to customer. I am super disappointed with UPS as this was a birthday gift.

I requested as suggested by our local news station to have packages to be held at UPS to prevent them from being stolen off the front stoop. I received no email notification verifying the change, no notice as to the date of arrival to begin counting the 5 days it would be held. The item was returned to sender. I am stuck paying for the shipping for an item I never received. Day 5 with a holiday accounted for should have been the day I went to pick it up and yet they had shipped it at 1 am that morning. I arrived at the pick up location at 9 and they didn't open until 10. That morning when I had called UPS, I asked if they could give me a direct dial number or connect me to that location. They said they didn't have a number for my pick up location.

UPS lost 3 packages to be delivered to me in 3 days this week. I spoke to the driver and he told me which house he left them at. It is an unoccupied house on the market to be sold on my street. He even got a signature for the box that required a signature which is nothing like mine. (There are sure some dishonest people in this world.) Total value is close to $2,000 and I cannot get them to reimburse me yet. It is "under investigation". The funny thing is I've done more investigating than they have.

Ok I'm annoyed, thank you that I used "good service" of UPS. I sent a package with Christmas gifts to my friend in Mexico. The package is held by customs UPS, at first they confiscated cookies, chocolates, candies and a firm soap for some global terms. Never had such experience before and I sent already several times chocolates or cookies via DHL to the friend in Mexico. It was first trauma.

Order a laptop from Walmart.com (never again). They use UPS, and a signature is required. I work all day. They do not deliver Saturdays. I googled the tel of UPS (not on the message they left on the door) and called. After wrestling my way through the computer voice, I finally reached a live person! She told me that I cannot pick up my package at the UPS, I cannot change the shipping address to my work, and that they return it if I won't be home Monday. "Hey Boss, I need to stay home all day in case UPS shows up." Ya, no. I hate UPS.

My package was originally scheduled for delivery on Wednesday Dec 3rd. Got this update status from ups.com: "We have not yet unloaded the package from the trailer. This may delay delivery. / Delivery will be rescheduled." Called customer service (yeah right) and was told it was rescheduled to be delivered the next day, even though the status did not change online. NO PACKAGE. Called them again, and said it will be delivered the next day, Friday or Monday. Was told because of the holiday rush, but I have a different package out for delivery today. Why is there no delay with the holiday rush with this package? Basically these idiots have no idea why this is not being unloaded from the truck and no idea when it will be delivered, and I can't go pick it up myself. Worthless **!

I scheduled a collection with these guys and to be fair, I do reside in a mildly confusing apartment complex that has several doors only 1 of which will lead to my sector. However, when I see the driver from my balcony drive up the road, honk at pedestrians and then drive off after a momentary glance after which receiving a failed collection email, I am left less than impressed. Say what you will but when it is your job to do this and you can't find a door, for goodness sake, maybe they should reconsider their training.

Had a package delivery today and until 5:00 PM, my tracking status said, "GUARANTEED delivery by end of day today." Now it says "We have not yet unloaded the package from the trailer/Delivery will be rescheduled." REALLY??? Then why say "GUARANTEED" when they knew that the package was still unloaded from the trailer??? FedEx has NEVER given me a chance to complain this way. And I'm yet to have one good experience with UPS. I wish the businesses I work with would rather choose FedEx over these non-performing jokers.

Since purchasing my home here in Buckeye, AZ, I have had nothing but problems with UPS. I have called and reported them and still nothing is done. Today, a computer was delivered in the rain outside my gate at my pool entrance. It was not left in a plastic bag and it was in plain site of the street. Why they would do this is beyond me. I had a UPS driver in WA for over 17 years that was wonderful. If there was a problem there, they cared. Here in Arizona, much like everything else, there is no care or even consideration. The company is deplorable!

This is the fourth time this last two month that I was expecting a package to be delivered, when I get an email stating my address was wrong and they couldn't deliver it! There was nothing wrong with my address. I've had it for the last 28 months, in that time I have received numerous shipping from UPS. Seems the driver was too lazy to care less and top all that he reported that my apartment number was missing on the delivery, yet they send me a card with the complete address including the apartment number. The second time he reported the apartment number was not visible. The third time report said the apartment number is missing or incorrect. This employee is lying to his teeth and he is falsifying his report, giving a bad name to the rest. Lastly I still don't have my package since the 24th of Nov. 2014.

I was expecting two packages and took a day off work to be at home to receive them. I also left the front door of the house open. I called UPS agent at 4pm to check on the status. They ensured both parcels were out for delivery. Checked the website for status again at 5pm and it said "The receiver was not available at the time of the first delivery attempt. A second attempt will be made". UNBELIEVABLE!!!! I called UPS again, they connected me with the local office who then said they would not call the driver because he already went home and if I want, I could go and pick up the package from the local office. WOW.

Last Thursday (which was Thanksgiving) I go online to target.com to order an iPad mini cause it was on sale for Black Friday so I order it and on Monday morning. I got an email saying "Your item has been shipped" okay great. I go and check the tracking Monday during the day and it says "Your package is in transit to the UPS facility". Tuesday morning I check the tracking to see where it's at and it says the same thing it did on Monday, check it again yesterday morning it yet again still says the same thing. Check it again this morning and yep you guessed it. Still saying the same thing so here I am thinking it's been sitting in the same place for the past 4 days now and hasn't moved.

I had two emails advising my delivery would be today between 10 and 2. No show. Twenty minutes to get through the automated system to speak to a real person to be told, "Oh, it's supposed to be sometime tomorrow." Practically called me a liar that I'd had 2 emails stating today. Took a day off work for nothing. Twice in the last 2 months, they have failed to deliver on time. TOTALLY USELESS COMPANY.

I signed up for this as I work odd hours and the office is never open when I'm here. I have my account set up to leave my packages at a place but what is the point when they are never there and always left at the office which I have to find time to go get them and it normally takes me a week to even find time when I'm off and the office is open. What a waste of time!

I ordered a transmission for my vehicle on Wednesday 11/26/14 and was surprised and delighted that it could be delivered on Friday 11/28/14 by UPS. The delivery was not made on Friday, or Monday, or Tuesday. Meanwhile my vehicle is in the shop so I'm paying for a rental car plus storage in the mechanic's garage. I called the shipper and he verifies that the package was shipped on Wednesday and supplies me with the tracking number. The UPS website tells me that it should be delivered today (12/3) but also shows other interesting information. It shows that they tried to deliver on 11/28/14 but the business was closed which it wasn't. They also say that the package will be delivered on the next business day but they did not try to deliver. It also shows that the sender requested that the package be held but also was not true. When I try to press the matter, I get the run around. They tell me that the package is damaged and that the package is lost and will not be delivered today. I'm not sure what to believe but meanwhile I'm out hundreds of dollars in mechanics fees and rental cars plus hours of my time trying to sort out their mess.

I had the worst delivery experience with UPS. Very rude and unprofessional customer care staff. I ordered a TV from amazon and spent all day in my front and back yard waiting for the delivery. When I felt it took too long I tracked my shipment online and found that they attempted to deliver it. I went to my door to check if they left any notice of the visit but found none. I called the customer care number and the staff was so unprofessional and so unhelpful insisting that I wasn't there to receive the tv and that they left me a notice which didn't happen. After many calls I talked to a supervisor who promised they'll send it back, and after waiting for 3 hours I called again the customer care only to tell me they tried again and I didn't answer! This time I was sitting all the time in my front yard by the door and no one came or left a notice. When I told them I want to complain they transferred me to a very rude lady called Samantha who was talking aggressively to me on the phone and when just told her to come down she told me "I'm calm. I'm not crazy! "

I had UPS package and ship a package to my sister on the east coast. Due to a news report stating it was not a good idea to have packages left, she contacted them and stated she would pick it up at a local UPS office. She had constant run around, the office didn't open until 10 am and was not told they would only hold the package for 3 days. With the Thanksgiving holiday and the fact that she is an RN working long shifts, she was unable to pick it up until today. She found out it had been returned to myself. When she tried to confirm it by calling their 800 number, they could not locate the tracking number she gave. After some time and run around, they did find it and told her it had, indeed, been sent back. I called the local UPS office and was informed I would need to come into their facility to pick up the package when it arrived and spend another $70 shipping for a 7 pound package. Needless to say, I will pick it up but will never use UPS again!!!!! This is just ludicrous. This company needs to be shut down!!!!!

I ordered a desk on the 26th of last month which was Wednesday. It was listed as "Out for Delivery" on the 1st, the following Monday. I wait all day, even see the truck pause outside of my house briefly around 2 pm before it moved on. I thought nothing of it. Sometimes they run two trucks through the area. It was after this I took apart my computer, cleared my temporary desk and moved everything out so I would have room to assemble it. Then 4 pm rolls around, 5, 6. A little after 7, I get a notice that it was left at the facility. So I call. They say that it was left behind and it will be out for delivery tomorrow. My UPS Choice says the window is between 10:15 am and 2:15 pm. I finish out my night and go to bed.

This is the second time this month that I was expecting a package to be delivered, when I get a email stating my address was wrong and they couldn't deliver it! There was nothing wrong with my address. I've had it for the last 30 years. Seems the driver was to lazy to deliver that day. Call to complain, they asked me if my house was hard to find! Are you kidding me! This would never happen if it were FEDEX!

I do not feel secure about having my packages left outside my door, so set aside time to accept a package in the 4-hour window provided to me. When that time came and went, I checked my UPS account online and the driver lied and said "The receiver was not available at the time of the first delivery attempt", when no attempt was made. My curtains were drawn open and the door was ajar, and no delivery person approached my door. Customer service said the words "I'm sorry", but continued to suggest that the driver made an attempt to deliver, not hearing my complaint regarding his non-delivery. So angry!!!

I had a package delivered while I was away. The driver literally threw my package onto the end of my 1/2 mile long driveway. It is a shared drive and we are the last ones on it. I called to complain and they told me they would call me back by end of day and that I should register under my choice to say where I want the packages delivered. It is like hide and seek trying to find the packages they deliver while Fed Ex puts it on my covered front porch. So what I need to create an account and put my preferences on for what I think is obvious. Ok I get right on to do that go through the whole process and it says my address is commercial. Which is ridiculous if anything I am rural!

We had a parcel that was to be delivered to our home on 28 Nov. Was per their tracking, on the truck for delivery. Our regular brown uniformed driver never comes past our house at 5PM, and knows the streets and addresses. We live in a residential neighborhood. House and mailbox is well lit, marked, etc. No attempts to deliver ever occurred on that day. The scab (temp) driver drove past our house as I was on the porch watching for them up to 9:30PM. They sped past our house, stopped down the street, in a Penske truck and then sped away. Then the status was falsified “incorrect street number, attempt to deliver, signature required (not), etc.” Then, was suppose to be re-delivered on Mon 1 Dec.

Recently I shipped a package from FL to PA. I was quoted a shipping charge (from UPS website/my account) of $36.80. After dropping the box off and the shipment was made (on time) I was charged $54.01 total. Then I received an email from UPS stating that I would be billed an extra $22.01 for fuel surcharges. I contacted UPS service 3 times to correct the situation - finally got an explanation. The dimensions and weight which I measured and weighed (41x15x13 - 36lbs) and were entered into the UPS online labeling system, were re-entered by the UPS driver(s) as 43x18x18, 49 lbs & 84lbs (weight changed in transition) resulting in the Fuel Charge of $22.01 which was credited back to my account. The quote of $36.80 was for the weight of the item only.

My neighbor just brought over my UPS package - soggy, wet and ruined. His house has a high wall, and the driver had tossed it over the wall in the rain, where it lay until discovered. My house has a large, dry porch, with the house number clearly displayed. The lazy UPS driver had obviously sat in his truck and thrown my delivered into my neighbor's yard. The package was correctly addressed, so there was no excuse for this. I shall never use UPS if I have a choice.

Yesterday November, 28, 2014 I was expecting two UPS deliveries from vendors. I made sure the UPS driver knows that we are open for business and stayed in the office. The two packages were very important. I kept tracking the packages and when I saw the UPS truck across the street I was hopeful that the packages will be delivered soon since the driver must see that our business is open (I left all lights on and the front door). I was wrong because he never came to our side of the street. A couple hours later the status of one of the shipments changed from "out for delivery" to "delivery attempted, business was closed" while the other shipment was still "out for delivery". I called UPS and after going through their hideous automated phone system I finally arrived at an agent who tried to explain to me that my business was closed so the driver brought the package back to UPS central distribution center.

Today, the UPS site states that tracking numbers are invalid numbers today. What is wrong with UPS? Lately, I try to make sure that NOTHING is delivered or sent via UPS. Unfortunately some businesses claim to have contracts with UPS that prevent them from using a more reliable delivery company (or so the company says). Thereupon, I look for another company that does NOT use UPS.

UPS was supposed to deliver a certified check / envelope from my bank to a car dealership to pay for my new car. They tried to deliver the package at 5:09 am on Friday 11/28/14 - but since the business was closed, they said they could not deliver it until Monday. It seems unreasonable for them to think that anyone / business would be open at 5 am. They should have offered re-delivery during normal or customary business hours. When offered to have a Federal Express driver pick up the package from their delivery center, they refused. They offered no assurance that the same thing wouldn't happen again. The consequences are that they have breached their obligation to use commercially reasonable judgement or practice.

We order something from Amazon and ship to where we got new jobs, but we are not over there at that time. Based on suggestion from Amazon (because they use UPS store), I tried to use the UPS service to delay the shipment. But they keep repeating exactly the same thing without explaining why we cannot register their "MY choice" and all other services. Then what they did was, they just left our expensive items in front our new place without requiring any signature. Are you kidding me? This is how UPS did their Job. Never work with them anymore!!!

Don't understand why UPS gives us customers commitment times and estimated times when they don't keep up with it, especially when we pay extra (Next Day Air). I was giving an estimated time of 9:45 am-1:45 pm for delivery today on a UPS My Choice email and a commit time of 3 pm on a track notification email. It's 6:30 pm and I just received my package. Isn't this a crime to falsify information to a customer? My package even states "Urgent" in big words but I guess that doesn't mean anything to them. I will never use these guys again, but for those that will continue to use UPS, you might want to consider paying for ground service, you might get it sooner than Next Day Air.

I ordered a life saving device which treats Sudden Cardiac arrest patients. I was told my shipment is on truck for delivery and will be delivered between 9.00 AM to 7.00 PM. I was in my front porch and my surveillance camera was on for the entire day. I called UPS at 4.10 PM sitting in my covered porch, Constantly checking delivery updates. When I checked at 5.10 PM, I was surprised by bold statement of unscrupulous driver claiming that he attempted to deliver and no one was available to pick up. Hope the driver does not get sick and wait for his younger cousin to slap him with equally fake notice to cover up his lethargy.

A package from my boss was shipped to me. The package was shipped to be left at the door if no answer. Since I'm on the road daily driving out of state I never know what time I will arrive home.The package came and a door tag left stating it must be signed for. Not so! The UPS driver here in my area is a real loser. His attitude is so unprofessional! He speeds throughout the neighborhood a 25 mph zone. Talks on his cell phone which is illegal in this state. He will only deliver once a day in the neighborhood thus if you are not home to receive your package tough luck! He will not leave a package ss even though none have ever been taken in the neighborhood. FEDEX delivers two to three times a day. They make sure you receive your packages in a friendly matter.

UPS made total of $75 for shipping some thing that was a small box shipment! Not only that, they called me a few times needing "Power of Attorney" for some reason, they called my mom a bunch of times needing information from her. So apparently you can't do a surprise gift shipment with UPS either, on top of unnecessary scam charges. USPS is lot cheaper and they never bother us by calling us for such ** thing as they need "Power of Attorney" to release the package. We never had any problem sending stuff to Canada via USPS but I thought to try out UPS and it was a COMPLETE FAIL.

UPS my choice applied a vacation hold to the wrong address. $20, 12 emails, 2 support tickets and over 3 hours on the phone and with chat later, two packages have been destroyed by weather and one is held in transit with a delivery date when no-one will be around to receive it for days and it will be stolen or weather damaged. UPS my choice is a nightmare and the UPS customer service folks are very polite but completely ineffective.

I have a UPS business account for clothing business. I had a large package from my manufacturer valued over $7,000 sent. It showed it was picked up/scanned at UPS in Austin Tx. Then nothing. 5 days later they have no clue where it is. Luckily I had insurance on package and manufacturer who sent shipment has started claim process. I am now switching carriers and going to FedEx. Horrible!

We had been waiting for our iphone, finally it was to be delivered by 1pm. We have surveillance video cameras posted outside our home, and specifically on our front porch. We called UPS around 8 pm who state the package was delivered. We call the next day to complain, again, they claim the package was delivered. Finally, we maintain that our surveillance video which is on spot, has NOT showed a driver walk up to our porch at any time during this day. UPS want us to ask our neighbors after they insist they spoke to their driver who claims he delivered it. So, something is not right. Either my camera is lying or the driver... go figure! to be continued...

Horrible customer service. The ups company did not let me know when they were coming, or left a note to say that they were at my place and didn't attempt to contact me or didn't arrange collection point. Hence, package sent back.

My wife worked on three paintings for a year. She had them packed into a wooden crate and called UPS to pick them up to send to Florida. We paid them $250. We tracked the package and for 6 days, it was scanned as still being in LA. It also had acquired another shippers name. We were told lie after lie (it will definitely be delivered to Florida tomorrow. Where is now? In LA). In the end, we went down to the depot where it had been scanned 3 hours earlier. We were there for 4 hours. In that time, we were told that it was on a truck (untrue), that they had contacted all 250 delivery trucks to see if they had it (really?), that it was in a particular section of the building (again untrue) and then we were told that they couldn't find it! It was scanned 3 hours earlier! It's just unbelievable.

This UPS service pissed me off. I was waiting for my package to deliver for an overnight shipping, it was on the vehicle the next day and we're waiting for it to deliver but unfortunately they didn't deliver it and returned it to the facility. I called the customer service and they told me to go to the customer center to pick up. I went there to pick up. But when I got there it was in some kind of word RETENTION which I don't know. And then I called up again the customer service. They told me that I can get and pick up on Monday (it's Saturday). So disappointed with this transactions.

who told me they would have someone from local office contact us. After 3 hours and no response, called them again. This time they said package had been delivered and their GPS showed truck had stopped at our house, and we would have to handle the problem through Amazon. They obviously have no interest in correcting their own mistakes.

The older woman who is the "manager" of the UPS store at 2785 Pacific Coast Highway, Torrance, California is beyond rude. She will not make eye contact with her customers, and absolutely refuses to be helpful. I came in with a package to be mailed within California, and when she quoted me the cost, I said it was too much. She said she would send it for me via the Post Office and prepared a label - Priority Mail. It is now eleven days later and the package has not been received and the Manager informs me that it has nothing to do with her - to check with the Post Office. The Post Office tells me they have never seen anything like this. All they can see is that a label was prepared. Nothing more. I am so mad and frustrated and urge everyone to STAY AWAY FROM THIS UPS STORE. When I go back and show here the label she prepared, she refuses to discuss the matter with me.

I ordered a device for my chair since I had back surgery 4 days ago, this is a device that will let me get out of my chair with limited help since it's just me and my wife. Anyways I paid to have it delivered next day, guaranteed. That was on November 19th, 12 o'clock comes around on November 20th and I call the nearest center to me in New Stanton Pa. A customer service rep answers and has a deep India Accent, so I started to explain this to her and I asked her if the item was at the service center in New Stanton and hadn't left yet and would take more than 3 hours to get to me then I could just send someone there for it and I only live 20 minutes away. She tells me to check the website. I said no I am asking you if the package is in the center or is it still en-route to the center, she said she couldn't tell me that and that it was in transit. So I told her to get me a supervisor and she asked why, I said I want someone who can tell me where my package is and she says she can, so I asked her again where the package was located, she told me to check the website.

This was the SECOND time I've left a REFUSE DELIVERY notice on the front door. It was COMPLETELY IGNORED!!! Now I have to go through the process of contacting the company I placed the order with and try to explain what happened. DON'T use UPS if at all possible!!!!

Had expensive wine that was to be delivered between 11:30 and 3:30 (Per email sent by UPS). Hurried with errands and returned home at 11:10, only to find an attempted delivery was made at 11:06. Called UPS and referred to local office. Local office said they would call back with a time and place to meet the driver if I was willing. Let's just say they never called back and I have been stuck home waiting for 3 days.

Today, I was at home from about 8:30am and still is now at home. I checked the front door several times. I even had my daughter check the front door for a package. My neighbors were also outside. I never heard or saw the truck. I never got the knock on my door or ring on my doorbell. But checking the tracking of my package, it said item was delivered at 3:18pm today. I was at home! I never heard the truck or package placed at my door. I called UPS and they have yet to contact me back. I'm in the process of buying a surveillance camera to monitor these thieves.

This is the 100th it's happening with UPS. I was expecting a package all day long and it didn't arrive. I was tracking the package online when I was working on my computer. And all of a sudden, when I refreshed my page, the tracking showed that I wasn't home for delivery. Literally 10 min after the so-called "attempt", I called both local and 1800 UPS, but they weren't able to help him and said that due to security reasons, the driver doesn't attempt the same day delivery. They probably used get to "beat up" by angry customers for lying. I wish I cannot ship with UPS anymore. I don't understand why the companies ship with UPS. Hope they give customers options of choosing USPS or Fedex. UPS, please go bankrupt!!!

UPS mishandling Package. On November 17, 2014, I was expecting a package (asurion insurance Phone), and it just happen that I was not at home . They left me a 1st attempt delivery notice. At about 6:00 PM that evening, I call 1800.742.5877 and make an arrangement to pick it up between 12:00 PM to 7:00 pm the next morning which is on November 18, 2014. I scheduled this because I need that phone for my trip for the same prearranged flight date at 9:30 pm. I drove from work, San Francisco to Oakland, to pick it at my lunch hour. By the time I present my UPS InfoNotice, they told me that the driver and the person who was suppose to take it from the truck forgot to bring it to the customer service area. I was so disappointed and make a late arrangement to pick it up without to think my flight hours. Now I became a victim and hostage of their Miscommunication and misinformation. I am not a complainer by nature but this is their second time.

A UPS driver came to my house and threatened myself as well as my 4 year old son. I alerted his supervisor and was told that he didn't care. The UPS Driver was investigating a missing package and the driver approached me and my 4 year old son and threatened us both. The matter has been escalated with UPS management and the supervisor at the local office says that he doesn't care what the driver said, but that he would have the driver continue to deliver to my house. When I escalated the issue to corporate the local office retaliated against me by refusing to deliver any packages to my house, saying that if I want to get anything that a shipper decides to send to me via UPS that I would need to drive 45 minutes from my house to retrieve the package.

I had a custom made chalkboard made for a surprise 40th wedding anniversary. It was involved in a TRAIN WRECK ACCIDENT... and destroyed. They will only talk to the shipper, who has filled out a claim two times already, and there is still no record on file. This has been going on for almost a month. Additionally, the shipping instructions were incorrect, and when I arranged and scheduled a pick up directly from a distribution center... it was re-shipped to 2 different locations instead. Of course when I picked it up 2 days after the surprise celebration... it was broken, shredded and unusable. Their lack of service is only surpassed by the incompetence of the people that I spoke with throughout this ordeal.

Numerous problems with them. Has really gotten worse last 4 months. They refuse to ring doorbell (with a note asking them to affixed to the door) so packages sent back. Once after trying to del. After 2 attempts. Wrong times on notices. Spent 4.5 hours on the phone with them yesterday. No one seems to know anything. Redirected to various people. Did not have this issue for many years. Horrible customer service. FedEx much better without hassle. Completely disgusted. Will not be using again. Ridiculous.

I ordered a hard drive from Tiger Direct, they shipped UPS. I got an email telling me it shipped and the destination. The address was wrong, so I contacted Tiger Direct, and sent a tracking message to UPS. Tiger Direct did an investigation after I complained that this was not my address. They just concluded the investigation. They decided that it was delivered by UPS, UPS agrees, but no one will tell me to what address, except to say that was the address listed. I contacted them in time to get it back, telling them the correct address, both of them. They insist that it was delivered to "customer man". So I contacted them after receiving notice of the conclusion of the matter, and they say UPS delivered it as requested!!! Tiger Direct won't give my money back because UPS said that they delivered it to "customer man".

I had a bad experience with UPS this morning. I called to speak to them of why my package has been delayed for another day. The first person I spoke to had a very nasty attitude and kept cutting me off mid sentence. I then asked to speak to a supervisor because he could not give me a reason of why my package was delayed. I informed them that the time I checked it this morning, it stated that my package was to be delivered today by 8pm. The supervisor was rude and just as bad as the rep I spoke to. I told her what I was able to see on the website I ordered from and that I was able to see the 12:04pm scan but I was not able to see it on ups.com. The lady was like "Well I guess we haven't updated our website (Insert sarcasm)." I was to the point of not wanting to speak to her but I told her exactly what I saw in their website and what I was able to see on the website I ordered from. She then asked me what the other site had as a delivery date, I told her 11/12/2014 by 8pm. She laughed in my face. I'm to the point I will never have anything delivered from UPS again. The customer service is horrible. UPS has lost a consumer. I will be doing business with FedEx from now on.

Four days late, so far, on the delivery of a Next Day Air parcel. Obviously the timeliness was critical, or I would have saved $28 and sent it by US Mail. Customer Service at UPS still cannot give me an estimate of when the parcel will arrive. It's my mistake -- I should have chosen Fed Ex. I know this, since UPS NDA has failed me before, but I figured last time was an anomaly. Never again. Fool me once, shame on you. Fool me twice, shame on ME.

So UPS drives to the front of my house. I was expecting my iPhone 6 for nearly a week. My wife asked me to go outside and meet the driver halfway. I felt embarrassed to do so, I was just waiting for the doorbell but to no avail. All I heard was the driver going to boxes and then the truck takes off. I called ups and they said it would be delivered never came. I finally got an email stating my package was missing or damaged. After calling customer service I can say this is by far the worst experience I have had with a company. Hate having anything delivered by them I might just never buy online again!

I stayed home all day to wait for a package. After 6:30 pm I decided to track my package and saw where the driver stated I was not available. This was an outright lie. He or she never left a notice outside because they never came. This is a big problem to me because it means they are skipping deliveries and lying about the customer not being home.

I would give them negative stars if it was possible. I have never ever had a good experience with UPS. We bought a very expensive bag and requested for UPS to leave it behind a parked car in our driveway and they left it on the doorstep of a neighbor's house SEVERAL BLOCKS AWAY. Luckily they were nice enough to return it to us. But the street names aren't even similar. When calling to make a complaint, UPS denied all responsibility saying their driver said they had made the delivery so they must have. I can't understand why businesses continue to ship things through UPS. Is there anything we can do about this? I can't stand dealing with this company.

Time and time again, UPS does not accept responsibility and puts false tracking information into package histories including contact with customer which has not occurred, incorrect addresses, and the list goes on and on. They also never accept responsibility for their role in the process and pass it on to the the customer, shipper, or USPS. Never do they offer a solution to a problem but excuses and blame. If it were possible to order and NEVER use UPS, I would do it in a heartbeat.

I went to the UPS store at 730 Main Street in North Myrtle Beach Saturday morning which was suppose to open at 9 o'clock and the clerk did not get there till 9:20. Upon his arrival, he was rude and not friendly at all, like he was doing me a favor being there. Very unhappy if this is what they call customer service.

The company delivered my bed damaged and also LOST the second part of the package. Therefore, I could not assemble my BED and had to sleep on a mattress on the floor for over a week. Overstock decided to ship me a new bed despite the fact that the UPS company policy is that they have 10 days to inspect the package (which is absurd) and usually Overstock would ship me a new bed AFTER the fact. However, since UPS messed up, they decided to send me a new one anyways. The first time that my bed was delivered, it was left with my management office which is where ALL THE PACKAGES ARE LEFT. Today, the driver with my new bed did NOT leave my bed where he was supposed to leave it.

I don't know if it's UPS in particular or just the driver but I moved to a new apartment about 2 weeks ago and was having a lot of stuff delivered. My roommate is home on several days during the week so we arrange the things delivered on those days. Three (3!!!) times in two weeks, UPS has buzzed our apartment and we have buzzed to let them in to deliver. I live on a 4th floor walkup and I know it can be a pain to climb the steps but it's their job to deliver. The first time, after we buzzed them in and waited, they buzzed the apartment again and we buzzed to let them in a second time and waited. After a few minutes, finally walked down and found a note on our mailbox about a failed delivery. The second day they returned, we buzzed them in and waited, no one walked up. We walked down to discover a $800 valued package left in the entry way. Today was the final straw, they buzzed the apartment with another $800 valued package. My roommate was about to hop in the shower, he ran to buzz them in, ran to get dressed and ran downstairs to find a note about unable to deliver. This is ridiculous. I want to complain about the driver but it's been nearly impossible to call in without being placed on a long hold.

I ordered my iPhone 6 + a month ago. I finally got an email with a tracking number. On the 24th of October it left China. It arrived at Anchorage, AK on the 29th. From there to Kentucky and then Miami on the 30th at 6:12 AM. At 7:01 am it arrived to the Hialeah Hub station and placed on truck for delivery. I missed the driver at 3:11 but 30 minutes. I have had issues with my driver attempting to deliver packages while I'm at work so I did the UPS choice member option and paid the $5.00 via online at 3:35 pm to have it delivered the next day to the local UPS store a few blocks from me. It recognized the change and scanned the item on the 31st at 6:02 am at the Hialeah Hub.

I'm not going to go into any great detail as what happened to me is very similar to what happens to others. Sent parcel from UK to Tucson AZ USA. Wrapped the parcel more than adequately (I used to be a loading bay operative for TNT, DHL, Hermes, etc. for the past ten years, so know how to wrap against damage more than the next man). Item was cut open with a Stanley knife. Items were stolen from the parcel during the agency review, then the parcel was resealed with clear tape and shipped on to its destination weighing 1500 grams less than it was when sent.

I opened my door at 2:30 PM, 11/3/14. I found a package on the ground by my door. I have asked the guys before not to leave my packages on the ground and walk away without finding out if I'm home. Yes, I caught them at it a number of times. I live in a (17) seventeen unit apartment complex. Not good. I'm waiting on a package now that has my new microscope in it. I certainly hope they don't leave it on the ground. There are a couple of unsavory gents living in the apartments. One of them lives two apartments away from me. I don't feel you would want to undergo the follow up after my package ends up missing. Thanks.

Scheduled a deliver from home to ** Denver, CO next day air guaranteed arrival 10:30 a.m. Great. Guess what, my package was delivered at 9:30 a.m. to ** Alexandria, VA. WTH. I keep looking at my receipt and as clear as day it says Denver, CO. I call customer service and get the same bs - told to me "the driver is going to pick the package back up at the end of the day and it will be rerouted." It is now 8 p.m. Still no one can answer me as to where in the hell is my package. This was the first and definitely the last. This is BS.

I Packaged a small wall furnace and shipped it - I used foam, cardboard, and newspaper. The package was protected on every side. I cut in handles for the handlers as well. The package weighed 60 LBS. The receiver received it and it looked as if it was dropped down a flight of stairs and ran over. After filing a claim, I was rudely denied repeatedly because I stated that I used newspaper for packing. I explained that I used layers of cardboard, and foam in addition to newspaper. Now I am out over 1000.00 dollars for the shipping and the cost of the unit. When I received the package back, I noted the package was NOT packaged how I shipped it originally. The people were totally rude. They ignored my emails. Then I see on the news that UPS handlers were caught with hidden cameras throwing packages like garbage. I will be filing a lawsuit for damages. DO NOT USE UPS FOR YOUR SHIPPING. USE FEDEX OR OTHER CARRIER.

Short story, I work from 7am-5pm, so not really available for delivery hours. I was going to receive a package, UPS left a first notice. I did signed and put the preferred time of delivery on the back as requested so the box can left at the door. Second notice, the DUDE who probably can't read in English didn't even bother to look at the first notice. After the second attempt I left a huge notice on the door that both notices are signed with the instruction where to leave the package. Guess what 3rd day, same thing. The UPS dude again ignored everything and just left a failed final notice. It's Friday, too late for pick up. Tomorrow is Saturday working again till 5pm. Don't need the package for next week.

Foremost, my driver is great. He's always on time, friendly, puts my packages in a safe location. I've never had a complaint about UPS until today. I ordered my wife a Halloween costume online. The original date PER UPS TRACKING was November 1. Obviously, this is past Halloween, making the package useless. Original delivery was scheduled via UPS SurePost (final delivery by post office), which I've never had a problem with before. I saw an option to "upgrade" the package to UPS delivery. I paid the $3.50 and tracking was changed to 10/31 delivery. Fine, I'll have it by Halloween night.

We ordered it with full knowledge, a signature was required. Were notified of delivery date so rescheduled appointments for following day. Doorbell NOT working so wrote 8x11 note, taped on door stating to knock on door. Sitting 3 feet from door and opened door at 9:00 AM to find info notice stating no one home, stuck to door next to our note. Waited next day with drapes open, finally tried to track pkg before rescheduling all appts again. Most inaccessible Company I ever attempted to speak with. Finally made live contact with woman who looked up tracking number and read verbatim info I already had delivery sometime before 7:00 PM. I have distinct impression NO ONE CARES.

UPS makes so much money they can refuse to pick up packages that have paid labels on them - 80+ boxes of paid labels. The driver had a empty truck and closed his doors, he didn't want to pick them up. Had 3 people here when it happened. EMPTY TRUCK..... Thank god for FEDEX. I text the driver and he comes every time. Never an issue.

XFX video card left out in open, was 200-dollar part for gaming PC. Part rendered useless due to mishandling. Video card did not work. Discovered crack in circuit board from impact damage. Package obviously thrown at some point. UPS needs to remember that they can not kick or throw some packages. Some are fragile. Especially high end video GPU units for expensive computers.

Scheduled Delivery Updated To: Wednesday, 10/29/2014. Approximate Delivery Time: 11:30 A.M. - 3:30 P.M. Last Location: Dallas, TX, United States, Tuesday, 10/28/2014. Special Instructions: The driver may not leave this package without your authorization. Authorize Shipment Release.

Good afternoon. Please check this track number. Last Thursday it arrived to my house in NW34BN with many boxes damaged. Attached you will find those. After asking and asking, past Friday should have come an inspector who did not come at all along the whole day. Despite I called from 3 p.m to 7 p.m insisting in, he was not appeared. At 8 p.m your company called me saying he has come at 5.33 p.m, which it was not true. We were at home the full day waiting for him. Even more, I had to ask permission for the day at work. So that plus damaged boxes and some stuff missing makes you a very deplorable company. So, please, I ask you for a compensation or you will be demanded from my side and my company.

On Sept 15th ups truck delivered a package to my house. The driver backed up on to my trampoline and destroyed it! When I called to complain the lady in the complaint dept asked me "Well what do you want to do about it?" Damn I was so mad I told her I needed them to replace my property. Well they have gave me the runaround for about a month. I finally hear from a manager who tells me the trucks have gps and that the truck never hit my trampoline. I am sooooo upset at the way I was treated and the fact that nothing had been done. I will never use ups again.

UPS is a horribly incompetent and substandard company. This morning I was to have a package delivered from my cell phone carrier, sent Next Day Air Saver. Now I had heard nobody at my door prior to when I opened it to take my dogs on a walk; yet I find a "UPS InfoNotice" shoved in my screen door. I was confused when I found the note because I had been inside my apartment the entire morning and did not hear one single knock on my door, nor did my doorbell (which is loud as hell & works perfectly) ring at any time. Also, my 2 dogs bark like wild animals whenever people come to my door... Obviously, this did not happen. I immediately called their customer service center and talked to 2 different reps who could not help at all; both just kept on repeating platitudes from the same evasive and insincere script.

Sprint used UPS to send my replacement cell phone. UPS left the first notice on my door since I was not home. The following day I was not home again, and they left a second notice. I called to arrange for pickup and to find out why they would not leave the item. They told me that the sender Sprint had request option B, in other words signature required at the time of delivery. They told me I did not have the option of picking the item up. I called Sprint and they said that no such request was made. Sprint called UPS and they were told the driver did not feel comfortable leaving the package in my neighborhood. My neighborhood is one of the safest in the country! Sprint requested that they leave the package. UPS called me and said that they would NOT leave the package. I told them they can then send it back to Sprint.

I started working at UPS 12th of October 2014 and lasted 6 work days! From the first day I told management at least twice per shift that I needed a time card made so that I could clock in and out. They kept coming up with excuses and assured me that they were tracking my hours. So I worked 4.5 hrs + 2.5 hrs + 3.15 hrs +3.65 hrs + 3.5 hrs, and 4 hrs the final day. So for the first week that's 16.8 hrs for the first week. THE FIRST PAYCHECK ONLY HAS 10.75 HOURS ON IT!!! So now I'm hard-pressed to show what I actually worked and stuck sacrificing over 6 hours of hard labor for free! The second week when I noticed that I was getting screwed over badly I let the job go because I've done this dance before with another company and you are the little guy fighting a giant. I would not recommend anyone to work for the company. They have high turnover because they have issues.

UPS...horrible experience. They lost my very important documents post from India and now customer care is not talking on that, they are saying that is our mistake that we choose UPS. So friends you don't make mistake by choosing UPS for sending anything. Most important thing they lost it in USA. I can say it is worst of all. I will never ever going to use in future and will make sure at least that 1000 more peoples will think twice before choose it.

Customer center made arbitrary changes to hold or delay my package. 800 representative can't explain the requests showed online. Had been calling for a few hours everyday just to find out I was fooled. My package still is not received after 5 days delay.

Since May of this year I have sent birthday cards and anniversary cards and cards with checks in and they never get to whom I sent them to. Plus I put money in and yes I know I should not. This last letter I sent was to my son 2 hrs away. I put a check in and he never got it, here I go again. The bills I pay all get there but not things like I send to my family.

UPS. Monday 10/13/14 - Arranged to ship package to Chicago from Jackson UPS Store #1818 - delivery Thurs 10/16/14. Tracking #** Cost $65.98. Tuesday 10/14/14 - Checked Tracking and it showed delivery to be Friday 10/17/14. Contacted UPS Customer Service and confirmed delivery scheduled for Friday, 10/17/14 due to Sorting issue. Wednesday 10/15/14 - Contacted Jackson UPS Store #1818 to gather information regarding refund and again confirmed delivery scheduled for Friday 10/17/14.

A package that was wrapped more carefully than UPS guidelines with 'FRAGILE' written all over it, arrived with the box showing signs of extreme rough handling and having been crushed several inches. The contents had been individually wrapped with bubble wrap several times and taped, The box interior was line with about 4-6" of packing material all around and added layers of bubble wrap. There were more packing materials between the items as well. Despite this the contents were very damaged. There was $1000 of insurance on it. UPS has still not paid the claim filed early August. We have followed all of their instructions (made a list of prices of the items, took pictures, re-packed the original way, spent time on the phone answering questions, filled out all forms, taken more pictures, etc.). Can anything be done? They have offered to pay $300 but that does not cover the cost of the items or the insurance claim. (Other boxes were sent at the same time, packed in the same way and arrived intact.)

I used UPS twice for rushed (failed) next day and 2 day deliveries. First time - they missed the promised delivery date because the driver required security access when the only security access is the door bell. Customer service informed me that they will call at 7pm to resolve. I did not receive the call. Second experience - extremely time sensitive document. Rush next day (Friday) delivery cost me $155. Delivery the next day would have costed me $45. I chose the $155 option due to EXTREME urgency!

I live on a ranch with a posted speed limit. The ups driver sped onto my property almost hitting a dog. When I approached the driver to ask him to slow down he got very hostile and told me he was in a hurry and would drive however he wanted. He then left speeding and cussing me out the whole way out of earshot.

I shipped an item from my Local ups store in Lebanon Tn. The store packed it and I bought insurance. The item was damaged during shipping. I filed a claim and UPS denied the claim. The local store and corporate has given me the runaround for weeks. Poor Poor service! Needless to say, I'm done with UPS!

My niece sent a package for me all the way from CT to FL. The first day they attempted to deliver and no one was home. They refused to leave the package even though the sender did not specify a signature was required. Second and third day my husband was home and the driver never made any attempt to deliver. We do have a fence with a dog but FedEx never has a problem leaving a package behind the fence. The driver never even tried to honk the horn. I figured that is fine I would just go pick it up. I get there and find out UPS doesn't even send the package back to the hub for any amount of time. They just automatically send it back to the sender and if she wanted it sent back out she would have to pay again. What type of delivery service takes it upon their self to refuse to leave a package and then doesn't even take it back to the office to give the addressee a chance to pick it up?

I ordered my iPhone 6 through AT&T seeing as how they do not carry them in stock. Got the tracking information fairly quickly (the next day) and I was thankful the wait was not going to be so bad. I noticed AT&T paid for 2nd Day Air shipping and read that by the end of the 2nd business my package would arrive. The first business day comes and goes. For 36 hours my package was at DFW Airport. I called and asked a representative why my package was not going to be delivered as promised by the end of the 2nd business day. The rep had tried to explain things in technicalities saying that my package was only en route less than a business day when clearly according to tracking it had already been traveling for 40+ hours.

Waiting for a new cellphone to be delivered today, 10/13/14, checked status at around noon and found that it was delivered. Called up people at shipping address, answer was no one rang doorbell to deliver anything whilst they were at home all morning long. Went downstairs and check everywhere near front gate, and found nothing.

A couple weeks ago (don't remember exact date) UPS came to my home to pickup a package. Usually they leave a package on my porch. I have a small rat terrier dog that will bark whenever anyone comes on our property, mailman, friends, relatives. My son had stopped by and answered the door. They exchanged words (pleasantries, nothing harsh) and my dog ran to the door barking (he has NEVER attacked or bitten anyone, remains inside but barks). The driver walked off and said "good thing that dog didn't come out here, I would have kicked him".... My son stepped out of the house and said "You would not kick my dog."

I ordered iPhone 6 Plus 64GB Space Gray on 13th Sept '14. The delivery was 10th Sept '14. Yeah, received the delivery carton from UPS, signed the hand-held device to acknowledge delivery, and opened the carton immediately in the presence of the UPS driver. But there was no iPhone 6 Plus product inside the brown carton box. It was an empty carton that was delivered by UPS. Quite disappointing besides feeling bamboozled. Didn't allow the UPS driver to depart. Asked him to void the delivery transaction. Called UPS at 1800-PICK-UPS twice and submitted my complaint. The first time I called around 3:10 PM on 10th Oct, the UPS lady said I would need to talk to Apple to resolve the issue and that UPS would also open an 'investigation'. Called Apple Customer Service at 1800-MY-APPLE and the Apple rep opened an 'investigation' against my web order, letting me know that it is UPS that needs to resolve the issue and that Apple would also investigate and revert to me in two-three days.

I received notification that my shipping label from a company will be delivered on Monday between 2:30 and 6:30. I waited for the label to be delivered but I received an email stating no one was home, delivery rescheduled for Tuesday same times. On Tuesday I was home waiting. Around 6:00pm I saw a UPS truck on my street. I tried to wave them down, they kept driving down the street. They turned around in my cul-de-sac and left. At 6:17pm I received an email for delivery attempt again.

First 2 attempts they left a note at the wrong address (next door), so we called and rescheduled for Thursday and explained that they had to go up the little steps to the right address. The phone agent made a note of it. Instead of coming on Thursday, they arrived on Wednesday when nobody was home and not according to the plan!!! They left a note saying it was the final delivery and it would be shipped back to sender! I thought DHL was bad, it seems UPS aren't any better... so annoyed!!!

So I had this nice pair of boots being shipped to me by the 6th of October. The delivery man missed me at the house so he left a note saying to call or meet at the UPS store for further information. So I went to the store and this lady told me that "it will get delivered on the 7th and if not then call us and we will hold it for you here at the store." So I waited the whole day for the delivery and it never came. Then when I called the customer service as the store was closed here in Roanoke they told me that someone had changed the delivery to hold it at the UPS store without me even telling them to. So this was not a very good experience for me and this is by the way a second time happening to me. I would think twice before choosing UPS.

Would not be available to pick up package at home. Called, center rep. said I could have it delivered to ups store in town. Great (not great). First, had to go to ups my choice become a member. Got disconnected. Next rep could not figure out how to do it. Next rep. technical support - option not available. Since package had to have a signature she would like to send it to my work. I could not have this type of package sent to my work. Next - supervisor. No, could not be delivered anywhere but address or center. After an hour, I finally got the truth. Said reps would get reprimanded and trained. Hmmm.

UPS made an attempt to deliver my iPhone 6 plus and I was not home. I called to find out if I can pick up the package from one of their locations. I spent 20 minutes on the phone before I spoke to someone and when I told him what my question was, he said there's a special department dealing with iPhones and transferred me. I was on hold for 38 additional minutes to be told that I could not pick up my package from a location. FedEx has their issues, however if I miss my delivery time I can pick it up at a location. FedEx is able to tell me exactly where my package is and will contact the driver. I wish Apple would use another shipping company.

A number of times my orders carried by UPS do not delivered to my door. Using tracking number I track my order and on day of delivery I stay at home for all day, waiting for package. While waiting I keep checking status of my package online. Suddenly, I see that UPS driver already visited my home and I was not available!!! So, my package was taken to UPS store, where I had to pick it up by myself. The question is: Why I had to be at home all day to pick up my package at 9 p.m. by myself????!!!!!

I have 3 packages being shipped to me via UPS, 2 have 2 day shipping one has 5. None of them are being delivered in the time frame specified. One even needs to be signed for and they didn't bother to inform me they would deliver it a day late until after the time frame it was supposed to be delivered is closed. They could have informed me much sooner given that it was still about 3 states over and hasn't left their facility. Want to have something delivered within the time frame specified? Then don't use UPS.

Ups is supposed to deliver my package on 10/01/2014 by 3:00pm. As they did not come by 3:00pm, I waited till 6:00 pm and called them. They said that it will be delivered today only. I waited outside my apartments for long time. After 10:00 pm, I received an email saying that I was not available at home while UPS tried to deliver at around 9:27 pm. I am not tolerating the blame on me. My wife is there at my home whole day. We were keeping on monitoring for the package. No one came. In general, if the person is not available at time of delivery, UPS will leave a note at door. There is no note. I want you to take a serious action on UPS. I cannot take the blame!

What a useless inconvenience UPS Parcel Delivery Service is. I was told wait between 9-7. I waited till 8 pm and then was told it will be coming tomorrow... after being told 4 different times it is in transit. You can eat me UPS!!!

My address is very clear on my box straight across from my house. Last Christmas they delivered my package 4 houses down. The neighbors brought me my package then I watched the driver drive past my house and took my package to someone else’s porch which is far from my mailbox and the numbers aren't even close. Friday they were to deliver again and said on the tracking that it was left on my porch but no package. Lucky me that they delivered it to a porch that the person brought it and put it in my mailbox. Now another package to be delivered on the following Monday said on the tracking that they gave it to the woman customer on the property. Must of been a ghost because me and my husband was working at 2:16pm when it supposedly gave to me. I called them and I am sitting here waiting for a before 10am phone call from UPS and no call yet. From now on I will steer away from orders that will be delivered from UPS.

I ordered a package from Bed Bath and Beyond. They shipped it via UPS. I received tracking information which indicated that the package would be delivered on 9/15/14. On 9/16/14, after no package arrived, I looked up the tracking information on the UPS website. It said, "Delivered, Met Customer Woman". The package was NOT delivered as stated. I called UPS, was repeatedly put on hold, spent over a half and hour and was told an "investigation" was opened and would take up to 8 business days to complete. A week later on 9/22/14, I again called UPS as I had not heard anything from them. UPS had NO RECORD of my call or any "investigation" being opened. I am now being promised the same, that an "investigation" has been opened. I was just told that I need to contact Bed Bath and Beyond regarding the "investigation status". Unacceptable. Not only did I have to attend a wedding without a gift, but I've had to waste over an hour on the phone with unqualified and unhelpful customer service people.

I ship with UPS almost daily. I do warranty work for another company and ship on both their account and my own. While using my own account, I shipped an item to a customer of mine. It arrived in a damaged condition so I promptly filed a claim. I had paid for $1000.00 of insurance and I estimate there was $375.00 worth of damages. I was told by UPS that they would not pay the claim because the item was improperly packaged. I have sent dozens of this same item the same exact way without any damage over several years. Ok, I was mad. I had to take care of the repair myself. Money down the drain...

I was recently in the hospital and was not able to sign for my iPhone 6 that was being delivered to my home. My UPS carrier, Steve **, called me to let me know he had my package! When he found out I was in the hospital, he BROUGHT THE PACKAGE TO MY HOSPITAL ROOM!!! I really have appreciated his great service over the years; but this was way above and beyond the call of duty. That's GREAT customer service!!

I wanted to change the delivery address of a package I ordered from Amazon. I called UPS 5 or 6 times and was assured of several things, none of which came to fruition. Apparently, as polite as their customer service department may be, nobody who works there has the ability to change a delivery address, something for which I would have paid the fee noted on their website.

Agent adds inches to each package even though the box is marked with box dimensions. No answer is given when asked why they add more inches than what the measuring tape actually shows. Makes a customer realize UPS is charging more than actual dimensions in order to make more money. Will take my business elsewhere from now on. A problem all corporate businesses practice. Take advantage of the customer and don't respond to any questions when asked about their practices.

As a My Choice member, I paid to have a UPS SurePost package upgraded (basically I paid UPS $3.50 to keep my package in their system and deliver it one day earlier; as opposed to transferring it to Post Office for later delivery). UPS has decided to transfer to post office anyway, and NOT issue a refund any time soon for the services not rendered. Getting an American/English tongued native to answer the phone is the first hurdle. Next, my call was transferred around no fewer than five times, disconnected, etc. This, all for the last customer rep to deny the refund, and tell me to call back later?! I will never pay to have a package upgraded, as they could choose to take my money and not render services. I'm warning everyone I know also, and seriously reconsidering using UPS at all. After all, they don't have the business acumen to remedy their $3.50 screw up.

UPS lost my package and gave me no explanation as to what happened, even though it was shipped from a UPS store. After doing some research on the internet I have concluded the following... Consumers should be aware that UPS will not honor insurance claims even though they will sell them. If your package is lost, stolen or damaged UPS will not reimburse you anything.

I've expected packages to be delivered, but I am working during the day, so when the driver left me a notice on the door, I did sign on the back and left an apartment number of my neighbors, so the packages can be delivered there. But when the driver came again, he did not leave packages with neighbors but left me notice again. I called UPS, spoke to 6 different people and I was told that they don't care about what is written on the back of a yellow UPS notice. It's up to the driver only if he wants to leave packages with neighbors or not and I was told that I should go to UPS location and get my packages myself. I do not drive and there is 4 packages for me to pick up. UPS provides the worst services ever.

In April of 2014 I brought a piece of photographic equipment to the local UPS store here in Torrance, CA. I paid for them to pack the unit and to ship it to the purchaser in Connecticut. I specifically had them pack the unit as I did not want to be responsible for incorrectly packing the item. They are the pros after all. I insured the item for what I sold it for which was $2000.00. The item was shipped and was heavily damaged during shipment to the point where is it unusable and not economically feasible to repair. They really did a number on it.

I shipped a small package at a ups store, next day air early delivery. It cost $128.. The package did not arrive and after multiple attempts with that store and ups, no one will help. They don't care and offer no help. Even the "live chat" cut me off. They never acknowledged their error. If someone is looking for good service, it is not ups. Got the cash - don't care now!

Three different incidences within a couple weeks. Where to even begin! I ordered a package from Amazon (a stainless steel trash can). Tracking # info from UPS said package was delivered at 12:22 pm on Friday, 15 August 2014. I received a text message at 12:49 pm that said the package had been delivered. Came home from work that afternoon... no package was on the front porch.

I had an absolutely wonderful experience with UPS a few days ago. It was 4:30 on a Friday afternoon, and a considerate account executive with UPS happened to notice that something we were having shipped, due to the fact that we don't have an account with that specific company, was going to cost over $6000 for an item that only cost $200! Instead of just ignoring this, figuring that it wasn't her business, she actually came to our office to let us know. And since it just so happened that no one with any knowledge of this shipment was there at the time, she left her contact information, and was happy to help once contacted. Once it all was said and done, we were thankfully able to rectify the situation. Not sure what we would have done had she not gone out of her way- thanks, T.!!!

I have NEVER experienced such unprofessional, inconsideration and poor customer service, than what I received from UPS staff at the 15 Oregon Avenue location in South Philadelphia, Pennsylvania. Two hours of standing in ridiculously long lines, packed in like cattle, in sweat house conditions, waiting for a package, which I did not receive. I was there a half hour AFTER the facility was supposed to close and still was unable to receive my package.