United Parcel Service - UPS Reviews

I ordered a package from JC Penny and they sent the package with UPS SurePost. So UPS suppose to give this package over to the Post Office. Then UPS stated that they will deliver the package themselves instead of giving it to the post office. They never delivered my package to my home. When I call UPS they told me that I requested that the package be held at UPS facility. I never requested that the package be held at the facility. The facility for Brooklyn now is all the way in Maspeth, NY. I live in Brooklyn NY. Why would I want to go all the way there for a package when it can be deliver to me? They would not even reroute my package to another address. Their customer service is terrible. The agents on the phone are rude and have no manners or understanding. It is sad for UPS.

Do not use UPS to deliver US Passport Applications in expedited format. The address to submit the documents to for the government is a PO Box address. UPS will allow you to enter the address in their online shipping software, but after you have sent the package for overnight delivery, you are notified the next day that it can't be delivered. For me, they then sent the package to another state without my consent. In order to get the package back (it had legal documents in it), I had to pay an additional $18 for 3 day delivery back to me.

My mailman left a notice for my package on Monday, the 23rd. Both my husband and myself were home. No knock at the door, no doorbell. Our UPS office in Fishers Indiana has significant construction around it. I couldn't find how to GET to the actual building until the 28th, Saturday. They SENT IT BACK on the 26th to a different country. I had one notice. It's gone.

Package is 3 days late and still haven't received it. Called customer service and got a different answer every time. They couldn't tell me where the package is. Package was scanned in at hub but they stated that package never arrived there. Something with UPS is not adding up. They are liars. If I had a choice on the shipping of this package I would chose FedEx. They are always on time. I feel I should get some kind of reimbursement from UPS since it's their problem that they can't deliver on time and give false information every time I call customer service. Very poor customer service.

My address clearly mention a location called El Cajon, CA in San Diego. But still the package was delivered to a wrong location in Chula Vista, CA in San Diego. Come on. I think even a 6th grade student will understand the difference between two names of places. Really heartbreaking service of UPS.

I was sitting here waiting on my package to be delivered, and checking the status wondering why it wasn't here yet, and a status update appeared saying a delivery was attempted at 7:04pm and I wasn't home. It was a blatant lie. There was NEVER an attempt to deliver my package, which I needed the next day. I called customer service, it was 20 minutes after the so called attempt and they said because it was Friday, the next delivery attempt would be Monday. But I needed my package Saturday. It was already delayed because of the weather. Oh, and delivery stops at 7pm so the driver was off work, which means the driver can't redeliver.

The package didn't make it there the day that it was schedule. I waited until 8:20pm when I checked the UPS site, it said that the package was reschedule to be deliver the next day. Once again my dad and I waited, then I walked out to check and the driver left a note say that the package was going to be deliver on Monday. It was suppose to be there the 2/26/15, "tried" 2/27/15, and now I had to wait until 3/2/15. Here is the super upsetting part - I was traveling the 2/27/15 and that was biding which I needed for my snowboard. And this is not the first time.

Twice in a row now I have had packages delayed due to "adverse weather." I live in foothills outside Denver. So doing business in snow you should be prepared, right? Wrong. We get an inch and they delay. Fedex...no problem, they deliver no matter what. BOTH times the package made it over the road to Denver hub through worst of snow then next day when snow over they claim weather delay. I asked if I could come down. They said "yes" but they hadn't even unloaded the trailer! So when is that? She wasn't sure when they would unload it due to...WEATHER! Worst company EVER.

Waited at home for UPS to deliver an express shipment, February 27, 2015. However, the driver did not ring the door bell or knock on the door. He or she simply left a notice of an attempt. Since the delivery was to a residence, I suspect the driver thought no one was home. I've spoken with the UPS customer service representative and tried to have the driver reattempt delivery today, but UPS will not reattempt delivery until Monday, March 2, 2015.

I've called a couple times and have spoken with different people repeating the same issue of my lost package that was sent to someone else. Laptops aren't cheap. It was originally suppose to arrive on the 19th. Tracking showed it was out for delivery twice and then popped up the next day undeliverable due to weather? The streets were clear. FedEx trucks were in the neighborhood. Where's UPS with my package? A week later tracker says package delivered? Who the ** did you deliver it to? Not me. I'm a stay-at-home mom. I was home. Now there's an investigation. I've contacted Best Buy. Someone better fix it before I explode.

Expected normal pkg delivery on 2/24/15. Was shocked to see UPS sticker on front door stating an over 21 person with ID living at my address was required to sign for pkg. I knew, but verified, that Amazon did not send pkg restricted for signature so I couldn't understand what was going on. The pkg did not contain anything of particular value and I have received without incident, others like it over the years.

I shipped a gift to Canada and the staff at the store told me it would get there by Tuesday - and all of a sudden they said the receiver has to pay for customs, and I paid for the customs just to make it more faster. But the driver didn't release it to the receiver because of the same custom fees I already paid in the United States. Bad customer service. The staff didn't even make attempt to make it right. And now it won't be delivered till Friday. Three days over the agreed day.

Words cannot even begin to describe how unhappy I am with UPS. I had a very important package that was supposed to be delivered on Tuesday. It was delayed because of the weather, and I understand that. My problem is that it was delivered to our local facility at 4am yesterday and the tracking information was updated to reflect that it would be delivered by 8pm yesterday. Well as the day progressed, the tracking information never updated to "out for delivery".

This problem has occurred since the beginning of January, 3 to 4 times a week. Every package I have ordered is at least 4 days late before I receive a postcard saying that due to emergency conditions beyond UPS' control they cannot deliver this package. So it's my responsibility to drive 20 miles to retrieve the package. This supposed emergency situation does not exist. Roads aren't closed, schools aren't closed, nothing but a little snow. Which tends to happen in the winter.

We have had nothing but bad experiences with UPS. I unwittingly used them by ordering something from a US-based internet retailer. (The retailer did not specify the shipping service it uses.) As in the past, UPS' "brokerage charges" equal the amount of the item I purchased, and they do not reflect Canadian Customs or tax regulations. This cash grab has happened to us twice before. I have no choice but to pay them, because otherwise the package will be destroyed (Canadian Customs regulation). And as others have noted, their delivery service (if you can call it a "service") is appallingly bad.

I am not at home to pick up the package because I work (ever heard of this one, huh?)!!! So as convenient as it is for them, I need to drive 45 km (both directions) to pick up my package. Remind you, I have a UPS store located 2 blocks down - but NO. They decided to make some other location the main one for my package, and in order to drop it off and have it wait for me at this closer location, they would charge me up to $10. This is becoming ridiculous!!!! This is the hundredth time in the past 2 months this company is NOT delivering packages as paid to do. UPS people - please don't call yourself a "package delivery company." I swear, next time I won't make my orders if they include UPS, as I've had enough of time wasting on the phone trying to get my packages to the address as stated on them. Period! DONE with UPS!

Customer signed for box on the 12/2/14. Two months later complained to me that the contents were damaged. She took the box to UPS after two months of having it at home. Ups told her that it was packed incorrectly and sent the box back to me. Now they have washed their hands of it. The person had paid for the box and contents. She had a one month money back guarantee, but decided to complain after having the box for two months. Now the buyer has nothing and I have her package. Also the UPS sent back the contents just thrown into the box causing more than $500.00 of damage to the crystal lamp. Why UPS sent every thing back to me. I am not sure. I am going to sue UPS for their incompetence and stress that they have caused.

Amazon uses UPS for their delivery service. When I tried to change the time of delivery for my package because it needs a signature, the customer service over the phone cannot help me at all and said that I need to go through "My UPS" online. By going through the online route, the UPS charges a fee of $5 for any change of delivery or change of address. However, their delivery time is from 10am-12pm!! I work at that time to be available to pick up. When I tried calling customer service, they said that there's nothing they can do and I need to do it online to change any delivery. PAINFUL AND DEFINITELY THERE'S NO CUSTOMER SERVICE AT ALL. It is their method of making more money at the account of the customer!

Package with medicines mailed from Tampa, FL to my home in Glen Burnie, MD, over 10 days ago? (Tracking # **) not received until 21 Feb 2015! When we received a postcard from UPS dated Feb 13, 2015, it stated that the package will be returned to Sender, since it could not be delivered due to lack of correct street number! The street number (**) was correctly given by the shipper, but the UPS Clerk @ your receiving office incorrectly typed our address as **! The postman did deliver the "wrongly" addressed UPS postcard.

On 02/10/2015 I placed an order with Target with a delivery date between 02/13 & 02/18/2015 it arrived at and on the truck for delivery 02/18/2015. But UPS said because of weather conditions they my be late. Its now the 21 of February and tracking info says not out for delivery. Every day same story with UPS. The businesses two streets away got deliveries. Monday 02/16/2015 a Holiday USPS was delivering packages on my street. On 02/18/2015 Federal Express delivered. On 02/19/2015 USPS and Google Delivered on my street. On 02/20/2015 UPS said on the truck again but no package, but I saw them on their business route. Can't deliver to homes, businesses ok. The UPS want you to pickup your package so they won't have to deliver it. UPS is less than a 1/4 mile, I could but I won't do the job. I will not deal with a retailer that only uses UPS no sale from me.

Ordered 3 Valentines to 3 different addresses for wife and daughters. One delivered on time, one delivered damaged and late, one never delivered. This one they told daughter to come to local Hub to pick up. She called before going. When she arrived they told her it was accidentally sent back out on a late night truck and was delivered and left on doorstep of a business that was closed for the weekend. She never received it, yet the confirmations stated delivered. Pro Flowers refunded.

Twice this month I have been stiffed by UPS. First one I let go because it has never happened in the past and I do a lot of online shopping. This time I ordered something on 2/15/2014 and PAID for next day shipping. The company I ordered from didn't fail me but UPS did. I received several reschedule notices, one due to the weather in which I can accept but my package still isn't here on 2/20/2015. I have lodged a complaint with the BBB because this is inconvenient. This doesn't make any sense what so ever to me. I have called the number the lady assured me my package would arrive today before 7pm, here it is 7pm and no freaking package.

Recently I ordered some items from Amazon. It was my bad luck that package was shipped with UPS. They made 2 attempts to deliver and failed with reason that address was incorrect.... How is it possible that I could get parcels from USPS or FedEx but For UPS my house address is incorrect. Finally I had to ask them to hold it up at the nearest UPS store, for that I was told that it will be sent to their Customer store which is 4 miles from my house and If I really want it to the nearest UPS store which is just 1/2 mile I will have to pay extra 6$ for shipment. This is **. Other hitch is they are looking for a gov ID with that delivery address on it. What if I recently moved and don't have a photo ID with that address. Can't I get package on that address.... This is completely nonsense in name of Security.

The driver on our block never attempts to deliver. He'd rather put infonotice than to deliver. I guess it's easier for them to leave on truck and return to sender. He always comes at the exact time and not the first time he comes to a locked door. It's never let me try a little later or drop it off by downstairs neighbors. Once the driver drops off by me 5 heavy boxes most probably not the same driver just not to have to return it and unload in warehouse and that was from a place that was about 30 ft away from my place and here he just slaps on an info and doesn't try to make an attempt to deliver.

I ordered a gear from amazon that cost me $260 US. When I order from USA it usually cost me additional taxes and a small fee from the Carrier, usually between 5 and $10. To my dismay, when I received the package, they were charging me $45 for taxes and.... Are you ready for the shock?? They added an additional $60 for their fees!! What fees??? To me, this is not abuse, it is pure fraud... I tried to contact them but they were a little rude... I sent a written complaint to UPS but didn't get a reply yet.

I sent a package from the UPS store in Somerdale NJ which consisted of a gallon of French dressing in a very hard plastic container, 2 #10 cans of snapper soup, a can of clam juice, and a large can of Marinara sauce. The owner of the UPS store provided a UPS box and packing which cost me $4.25. She then packed the box and I shipped it to my home in NC. On the day it was to be delivered we noticed the UPS truck at the end of our driveway. The UPS man was parked for about 5 minutes and then suddenly pulled away.

Either the UPS delivery man is rude or purposely knocks on wrong door even though my apartment number is with full address. More people need to be let go.

If you look at my online chat with Fredy **, in customer service, please do not be surprised by my online recounting of experiences with your company, and UPS Express in particular. I have received EIGHT packages from throughout the country, shipped on thursday and friday, delivered friday and saturday, by USPS and Fed-Ex. Yet your company's inability to deliver a package 5 miles over a three day period, even though the weather was fine, and the constant lies of when it would be delivered. They did not deliver a perishable package, which I talked to them at length about, and made my 70 year old parents spend two days at home waiting for a package that they promised would be delivered, but was not.

I have had package delayed due to bad weather by UPS. I ordered steaks on-line and these were supposed to be delivered 2 day air. These were supposed to be for Valentine’s Day. On the scheduled delivery date 2/12, a Thursday the package is out for delivery.....never showed up. Tracking states delayed due to bad weather...Really 20 degrees in temperature and 0.02 inches of snow!! On the Friday 12/13 for delivery, the same thing. Package is on the truck for delivery...No wait end of the day...delayed due to inclement weather...yes 15 degrees and sunny, that is inclement??? I do live in New England but I am guessing that UPS does not deliver in Alaska or Canada! So now it is a Saturday and my perishable food is sitting in a truck schedule for delivery on Monday 2/16. 6 days later. I will send UPS the doctor bill for my food poisoning!

I called this morning to leave a message for the UPS driver to leave my package with my apartment office. I was told he received the message, however, he refused to leave the package! This is not even the second time this has happened. I called customer service when I got home at 7pm. I was told that if he did not deliver where I told him to, well, it was the driver's discretion not to deliver it where he was supposed to deliver it! I was informed on the note on my door and by the rep (who has a heavy accent - is this call center even in America?) that it would be redelivered Monday, when I will be at work.

The UPS delivery person walked down my snow and ice-covered driveway which is about 100 yards long, in the dark, to deliver a heavy parcel. He had no flashlight and could have easily fallen in all the snow. If he had knocked on the door, I would have tipped him big!

I ordered something online. The online company shipped the package through ups. Ups delivered my package to a Mcdonald's during business hours. The deliverer left the package at the door of McDonald. When I called customer service, the supervisor told me the deliverer can leave the package there if it looks safe. I asked her what is the criteria for safe. No Answer! It is inappropriate to leave a package at the entrance door of a public place, such as Mcdonald's. Especially during business hours when the deliverer can go inside. The environment wasn't safe if it could be stolen, which I'm sure it was stolen because it didn't get to the recipient. Then the supervisor said that the online business directed ups to leave the package outside. Shame on them. But unlike UPS they took complaint serious and apologized and gave me a refund.

I only have used UPS because companies like Amazon and Target utilize them. Every single time, I have had problems with delivery, requests, and customer service. I have never had a good transaction with UPS ever, and it has curbed my online purchasing because I hate dealing with the hassle and inevitably getting my packages sent back, re-order, and on and on. I try to only use USPS now because they are cheaper and far more reliable.

Absolutely awful. I paid twice as much for shipping with UPS only to have it take just as long. I waited all day for my package to be delivered. I check the tracking details every hour. Right at 7 when all of the local stores close, I see that the tracking says the delivery has FAILED because I MOVED!? That I no longer lived at that address! No one even knocked, rang the doorbell, there's not even a note because UPS is garbage. I NEEDED this today and UPS is a failure. Such a disappointment. Also when I called their customer service line, I was told that I was supposed to leave specific instructions for a package that did not need a signature or receipt. Really? This is not even the first time this has happened. Such a ** shame.

I have some cinematography items ordered from B&H New York. Through the UPS Tracking process (Tracking # **) I am aware that the items have been in the Nigeria UPS warehouse for days with no further information of movement. I tried a live chat with Ursula, a UPS staff and the message was that since the items are in Nigeria there was no assistance that can be given me. I was given a set of phone numbers (234 1 2704981-5) to call in Nigeria. But the message I get is that about three of them do not exist, meanwhile the ones that rang were never picked and I was prompted to leave a message. I did but got no reply.

I had a package delivered by UPS last night. The lady rang door bell and when I open the door the package fell on my foot. It was leaning on the door. Very unprofessional. I called last night and complained. They told me somebody was suppose call back. Nobody did so I call again this morning. They didn't have any information. Then a lady calls. I tell her the situation and she said the driver was only doing her job and I told her, "So her hurting my foot doesn't matter," and she said, "Like I said she was only doing her job," and hang up on me.

I choose UPS. I thought it is the safest company for my package (impt. Documents). I am tracking it every day and it was good because it was fast going here in Norway but then when my package is already here in Norway the problem Begin because they delivered my package in the wrong person and wrong address. I am calling the customer service every day because they are doing an investigation after two days. A good person come to our house and gave my package to us.

I needed to get a written prescription sent from Richmond, Virginia to my son in Wilmington, North Carolina. My son was out of the prescription, so rapid delivery was important. I managed to get to a UPS Store location in plenty of time and paid extra for an overnight delivery. The prescription should have easily made it to my son in Wilmington, NC by some time Friday. When my son told me at the end of Friday that he had not received the package, I went to tracking. There I found the following: "Raleigh, NC, United States 02/06/2015 8:35 A.M. We've incorrectly sorted the package at our facility. This may cause at least one business day delay."

I am disabled and businesses say that delivery is accommodation of disabled and UPS is supposed to deliver to the porch of your home, but delivery guys are lazy and just leave package on grass in your yard and you must drag it up the stairs to the porch yourself which is no accommodation. There is no one that takes the accommodation of the disabled seriously at UPS so employees just dump parcels and run.

I was expecting a package today 2/6/15. My husband was home all day, I was tracking the package on my phone. When I got home from work my husband went to store while I was in my room changing. I heard a truck, look out the window and didn't see anything. My husband return from the store to find a slip on my door, "Sorry we miss you" what???? I was here!!! Driver never bother to ring door bell, they attempt to deliver at 4:29 pm. I was on the phone with them at 4:43 pm trying to figure out why in the heck will he do something like that! I was supposed to receive a call back in about an hour. It's 7:15 pm and none has bother on contact me!!! Lazy idiots.

They first shipped my package to my home, never knocked on my door, and said that it was delivered. I had 3 people home during the hours of drop off. NOTHING. I change the address to their own store, and it's still not there... At this point it's an hour late, and I have customers waiting on the product in those boxes. Ridiculous. No effort put forth at all.

Ups is delivering packages to a business and charging me for the delivery. I have not had a UPS acct for years and never used it for the short time I did have it. The packages did not come from me & there is no return info on any package. So, there is no way to find the origin of these packages. I call customer service, and to their credit, everyone is pleasant, but not very helpful. I was told that as long as someone continues to fraudulently use my shipper number and send packages, I will continue to be invoiced for the charges. And, if I ignore the invoices eventually the delinquency will be reported to a credit bureau. They refuse to remove my name from this account. I have gotten as far as dealing with their internal fraud department. I have also contacted a consumer protection attorney. I feel like this constitutes harassment.

I purchased an item off eBay and found out via provided tracking that a second attempt was going to be made. Now a first attempt was never made (someone was home all day AND they never left a slip informing us they tried to deliver.) For the second attempt I was personally home all day and my boyfriend saw the UPS truck (was in front of him) and it did not stop. They lied and said I, the recipient, wasn't available. Of course there was no slip to prove they tried.

We've been traveling and have had packages delivered to us in Washington, California, Arizona, New Mexico, and now Texas. The packages are originating in Maryland. In each case, and in each state, it has taken UPS at least a week to get the packages to us. Worse, the time seems to be stretching the closer we get to Maryland. The latest, Maryland to Texas, had to go through Chicago and it is estimated that it will now take 10 days to arrive. We're done with UPS!

I shipped an oxygen concentrator from the UPS Store #3486 in Fairmont, WV. I told them specifically NOT to use peanuts as packing BUT THEY DID ANYWAY. It arrived in CA after 5 days. (Shipped on Oct. 4, 2013) The driver there slammed the package down on the concrete and he and the receiver even had a conversation about how rough he was w/ the concentrator. Consequently, the concentrator would not come on when the receiver tried to use it.

I have had a series of problems with UPS since November 2014. In every instance, they failed to meet their delivery obligations. Mistakes occur, that is understandable. However, after each of these instances, I tried to receive a refund. UPS has set up a system to make sure that you do not get a refund. Thus, they take your money, but do not meet their obligations. Then, they continue to charge you for undelivered packages. In one instance, the transcription read: "01/02/2015 2:44 P.M. The receiver was not available at the time of the first delivery attempt. A second attempt will be made." The problem is that we had an office full of people AND the UPS delivery person had already been to our office that day. Thus, a UPS employee lied about what happened and UPS refused to fix the issue. That is outright fraud and terrible customer service.

I was at delivery address and have two dogs inside who miss nothing. Claim they delivered on porch. I called UPS. Never take a report of a driver who lies. Ever. This is common. Wasted an hour today reporting to them AND the store.

I work 12 hour shifts with mandatory overtime. I finally had 1 day off and decided to wait at home for my package. I was advised that the delivery time would be between 9am-7pm. I live in the country and have a pretty big house so sometimes I don't hear the delivery people at one of my 3 doors. So I sat and watched the end of my 150 ft driveway. About 6:45pm I watched the delivery driver pull into my driveway and back right out and he left. About 1 minute later, I got a confirmation that he first attempt was made and I was not home. I called customer service and would put on hold twice and then hung up on. I finally got someone to talk to me and they said it would be 2 more business days before they could make another attempt. Worst customer service ever, and the delivery driver was a damn liar.

So I was "guaranteed" (that was the word the CS rep used) that my package would be here today despite 2 separate delays of my package. So I sit at home all day and no package. I call them to figure out what is happening and the woman hangs up. So I call again...a different woman hangs up on me. Such pathetic customer service. Avoid using this business like the plague.

I paid $61 for overnight delivery from Los Angeles to a prospective client in Las Vegas on 1/30/2015. The package was to have been delivered by noon. The driver "attempted" to make a delivery at 10:20. I say attempted because he stopped at the gate, saw that it was a gated community and left saying that he had no gate code. There is no gate code, all he would have to do is scroll through the directory, find the name on the package and be buzzed through. I discovered that my lovely, polished professional real estate presentation had not been delivered when I checked online tracking at 11:20 this morning and would not be delivered until Monday 2/2/2015! Since it was before noon, there is no reason why another delivery couldn't be made today considering I spent that much money to get the presentation there on time for a family meeting of all of the siblings.

3-day shipping. Two days of bad weather that five business day week. Out of the three possible days of delivery, excluding the snow days, they shipped only one day. On that day, they drove 7 hours, the other 17 was spent in other facilities. It never left the state of Massachusetts. Delivery location in Maine. Absolutely unbelievable. I will never use UPS if I can help it.

UPS used to make up to three delivery attempts to a residence before returning packages to the sender. Their policy has changed, and they now make one delivery attempt before dropping the package off at an Access Point -- a location that is not always easily accessible. Shipping costs have not been reduced along with the reduction in service. In fact, if you want your package rerouted back to your residence, you have to pay another delivery charge. If you subscribe to UPS My Choice, you cannot instruct them not to deliver to an Access Point, whether online or by phone.

I made a purchase on 1/21 and was supposed to receive my package for standard 3 day shipping. On 1/26 my package was in the vehicle en route to delivery but it never arrived due to a "storm" we had. I was informed that there was a delay in shipment and my package would be delivered on 1/28. We missed the deliver guy and the driver left. Instead of making a 2nd attempt to redeliver my package, they're sending my package to an "Access Point" which is a furniture store around my neighborhood. I believe that if I'm a paying customer, my package needs to be sent to the address provided, not some random ass access point (especially if they only made one attempt to deliver it!).

UPS - THEY DON'T CARE ABOUT THEIR CUSTOMERS AT ALL. It's not the first time. I don't choose to use them, UPS SUCKS. Their service sucks. Their attitude sucks. They'd rather blow down the road than bring the package they've been paid to deliver. Was expecting a blower motor for furnace in the dead cold of winter when my gas furnace had stopped. Had paid EXTRA SHIPPING FOR FAST DELIVERY.

UPS drivers seems to have a problem actually ringing doorbells or knocking on doors to let people know that they have delivered packages. This is something I've noticed for years. The worst was in 2004 when I had the majority of my belongings shipped from Buffalo to NYC. No one rang our doorbell and we only found out that I had several large boxes on my stoop when guests showed up on Christmas Eve.

I have always been a fan of UPS, but this actually appalled me. I was sitting at a red light, waiting for my green arrow, and the driver of a UPS truck.. something well known and HUGELY associated with the UPS company honked on his horn for a good 10secs as soon as the light turned green. I barely had time to take my foot off the brake. So as I am driving through the light, while the driver is still continuously honking at me, he immediately follows this disrespectful gesture with yet another one-- THE UPS MAN FLIPPED ME OFF. I am utterly disgusted with this.. so much so that I created this account because of it.

This is the second time I've gone through this with this company. I ordered a product on ebay and the seller used UPS to send the package. I work from 8pm to 5pm and go to school from 6 to 8:40 so I knew I wouldn't be home to receive the package. I live alone so there is no one else that can receive the package. I put on ups my choice to leave my package at my apartment complex management office. The driver goes to my apartment and doesn't even attempt the office (this happened both times I received a package through ups). I call customer knowing I would be given the run around again which I was. I requested to hold the package and I would pick it up when I get off of work.

FedEx delivered a package and placed it on top of some outgoing parcels. The driver that normally picks up from our house took the FedEx package, along with the outgoing parcels, and it mysteriously disappeared within a matter of 1-2 hours. I saw all of the packages as I entered the house (4:45-4:50pm) and at 5:30 heard the UPS truck arrive (my bedroom window, at the front of the house, was open), make two trips to the front door (which is concealed by heavy shrubs along the sidewalk), then drive off immediately. He had no time to scan any of the packages. The package (about $800 of computer components from Newegg) mysteriously disappeared and was nowhere to be found. The driver and all supervisors spoken to maintained an "Oh well, nothing that can be done about it" attitude, were of no help and swore on the integrity of a driver who obviously was a thief.

I sold a golf club on Ebay. I shipped it to my customer in Houston TX from Massachusetts. When the box arrived my customer opened it and the shaft was snapped in two. The shaft was a Matrix Red Tie shaft that cost $320. I selected the optional declared value at an additional cost. UPS has been jerking me around for well over a week. They refuse to take responsibility for what they broke. Amazingly I ordered two golf shafts from a company in Ill. The box arrived and lo and behold both shafts were snapped in two like King Kong gave them a karate chop. In my opinion they are terrible. Next time I will ship w/ FedEx or USPS.

I ordered a huge order from Adorama Camera, a photography store in NYC. It was a huge order. I have ordered from them before, and they pack their products in a box that has their business name and it clearly states that there are photography products inside the box. It was supposed to be delivered on January 2nd 2015, and I was home that day, the entire day with my wife, and my less than 2 week old son. The package said it would come between a certain time frame, I believe it to be between 2 pm - 5 pm. I dozed off with my newborn son around the time the package was apparently 'delivered' to my house. The insane part was that no one heard any doorbell or any notification that the UPS driver came by to deliver the package. I got a notification via E-mail saying that it was delivered, and signed by some random person by the name of 'Chris'. There was no 'Chris' at this residential. There was no doorbell rung.

The worst delivery service ever. I sit by my building door to wait for my package and the driver will still report in the tracking info that the customer was not home at the time of delivery, which is totally a lie. This just happened to me today 01/21/15. Never saw a truck approach my building, checked the tracking # from my phone while sitting in front of building, and it stated I was not home at 1:14pm, at the time it was 1:37pm and I have been sitting outside since 1:06 pm in the cold (never saw an UPS truck). Call to report of the event and was told to pick up the packages at another building around my way because the driver was not willing to come back to my location. I went to the other building indicated and the UPS truck was nowhere to be found. I took a day off from work to be home for the delivery of these packages. Unfair.

I was required by the merchant to use UPS SurePost which is a way for UPS to save money by delivering their packages to the USPS for home delivery. Yesterday I received a note on my tracking info saying that it would be delivered a day early. I changed my work day to be at home since it was an expensive coat that I had ordered.

These damn scammers have disappeared my order from Redbubble.com 2 TIMES in a row! The first time was without a tracking code so there is absolutely no way I can proof these scammers did it and that bothers me soooo damn much! The 2nd attempt went a little better but got stuck because I wanted my shirts to be delivered at my sisters home and they were charging 42,91 euros for C.O.D costs? C.O.D costs??? Are you serious??

UPS sent tracking info to me saying package will be delivered by end of 20 Jan 2015. At 7pm called the customer service to find out what is the status of the package. Customer service reassured me that the package is in transit for the deliver and it will be delivered today. At 9pm called the customer service again and now they are telling me that it will be delivered on Wednesday because they have to re-wrap the package!??? What the hell are they saying??? They have to re-wrap the package!!!!!! What the ** (sorry lost my cool), why do they have to re-wrap the package? Are they breaking into packages? Maybe I should the call the Federal Law Enforcement to have a look in to what the ** is going on at the UPS.

It's not that ups how it used to be before, started overcharging people for the brokerage fee or whatever. I had to pay $256.00. This is ridiculous and stupid, the package doesn't even have a value for this much. Really really pissed off with the service of UPS. Will tell everyday to everyone how not convenient this service no more. Even UPS guys come don't even knock the door, they just leave the piece of paper and leave. STUPID!!!

We had a USPS driver that we had issues with for 3 years. Packages left in the snow, left at a store, 10 miles away, expensive item, left at a job site on a picnic table and we were never told it was there, it was rained on.

UPS doesn't deserve not even one star. I ordered 3 different things. They didn't even go upstairs. I was home all day for them to leave me a note saying that no one was home and it happened 3 times with 3 different orders... One of them was even returned. I never received the note saying that they attempted to deliver. How dare you lazy people! If you don't like your job quit and let other people that really want to work do the right thing. :( gosh!!!!!

UPS delivered a package on my front porch. Unfortunately I do not have a front porch. I have a second story deck with no access from the street. I contacted them with my concern and they assured me an investigation would be conducted. I received a phone call first asking if I received the package then stating that it is unclear where the package went. The contents contained my personal information including my SS# and they did not seemed concerned.

Even though someone was home we found a card on the door to the effect that no one was home and parcel was ready for pick up at USPS facility. At this location we were told that parcel was sent back to owner because receiver had refused the parcel??? USPS delivery service is extremely bad and probably very cheap, which would explain why companies use it. Most time we use it there is a problem. From now on, companies using USPS will be told to scratch us from their customer list.

In early December 2014 I chose U.P.S. to deliver an important parcel (to be sent from the U.K. and to be delivered to my home address in Lajeado, Rio Grande do Sul, Brazil) due to their promise of guaranteed delivery. The guaranteed delivery date to my home address was for the 15th December 2014. To date (18th January 2015), the parcel STILL has not arrived at my home address. Inside the parcel are, amongst other items, important vitamin supplements and Christmas presents for my daughter, sent from her grandmother. Due to the incompetence of U.P.S., my daughter has not yet had the pleasure of opening her Christmas presents.

UPS refused to honor my claim for broken antique items. They blamed me for insufficient packaging which allowed them to avoid all liability. UPS puts a hole through the box, compressed it and then blamed me for insufficient packaging. I'd hate to see how UPS treats packages that are not marked "fragile." Even the airlines compensate passengers for suitcases are damaged by the handlers. I'm so sorry I trusted UPS. They should be put out of business!

I shipped a package on 12/28/14 from MA to NV. On the 29th it was at the local distribution center. That was the last time it was scanned. I reported it missing on 1/7/15. UPS' "investigation" team is terrible. They keep asking me the same questions about what was in the box and I keep telling them. Each time I have to go through their terrible automated phone system to get a person. Sometimes I get a person that has a clue and sometimes I get one that does not. About a week ago they closed my case as "delivered," but it never was and the tracking # shows it wasn't. I had to call and have it reopened. Just terrible service from someone I've done business with for years.

I ordered a package, not for the first time, that was shipped UPS. I live in a multi-building apartment complex. I have my own address. The office is on another street, with a different address. UPS, it seems, does not have to deliver to MY address, they can drop at the office, without leaving me any notice that they did so. They don't have to try to deliver to me. They don't even have to ring my doorbell. They just make one stop, at the office, and we have to go get them from there WHEN the office calls and tells us it is there.

I placed an order with Sally's Beauty Supply online in November of 2014 which was scheduled to be delivered by UPS. After time had passed I called to check on the status on Dec 10, 2014 and it stated it had been delivered Dec 3,2014 at 1:59 p.m. to a male at the address, which we have NO MALE occupants at my home. I have been given the run around by Sally's Beauty Supply and UPS from this day forward. This is the worse service I have ever gotten with any company. UPS should have people sign for packages instead of just sticking them in the hands of anyone. This is almost a $70.00 order that I was hoping to get well before Christmas and it has been 2 months now. I don't have 70.00 to just throw down the drain on the count of a careless UPS mistake that I can't resolved. I just want my hair products or the money back!! Whatever happened to customer service??? If I was lying I would not be wasting my time calling for months now.

The receiver scheduled a pick-up for me. I missed the first attempt on Tuesday. So the driver left a notice on the door with no specific timing or day for a second attempt. Without knowing any of those details, I took off from work the next day so that I can finally give the package. No one came by and when I called UPS they are saying that a second attempt was made on the day I took off from work, which is the biggest lie I ever heard. Moreover, the customer service people are not concerned with the fact that the driver has lied to their customer and the company!

Im not one to complain as I used to be in the industry of shipping and dealing with shippers for large corporations (currently work at a company that has a large shipping contract with UPS). Just before Christmas my fiance ordered 2 I-phone 5's for our daughters from Amazon. We had it shipped to her mother's house (Hacienda Heights) so the girls wouldn't see it being delivered. Supposedly the package was signed for and delivered. When we asked for the signature verification it was pretty evident that we didn't sign for it. That signature as a matter of fact is not a signature at all. It's a straight line. On their shipping doc it stated it was delivered to "DIAZ" (my fiance's last name). Funny because nobody was home that day.

Second time now UPS driver has destroyed property. All have been recorded and uploaded to YouTube. First, driver pulled up as close as he could to our car and threw the package on the trunk. It was an internet router, and had the company's name on the box so it was obvious it was an electronic device. Follow up from UPS was good at first, I sent the man that oversees the drivers the YouTube link and he informed me that once something is on the internet, the driver is fired.

Driver claims to have delivered a heavy 25-pound water pump for a hot tub costing about $300. When I got home on the day of the said delivery, no package. Of course I had to call to find out when it was to be delivered after the fact. I was expecting it the current week and had called after 5 days of the alleged delivery not knowing or following the tracking number. My stupidity but assuming that the seller would expect a signature being expensive, I called UPS and they sent me a complaint form that allows for police investigation. I signed and left for driver which he took, I assume. It was gone next day when stated it would be. I also filed complaint with my bank and seller.

We have now been living full time as retirees in the last two years at our lake front home in Cedar Creek Lake in East Texas, 45 minutes from downtown Dallas. Up until this series of incidents with UPS we never had an issue with UPS deliveries or its delivery personnel. It was the early part of December that we received a damaged 36x24 metal sign from a regular ordering source called Build-A-Sign out of Austin, Texas. When the package was left at our door, one end of the box had been cut open, exposing part of the sign. On removal it was noted that one corner of the sign was dented. I immediately contacted the sender Build-A-Sign and was told to take a picture of the damage and sent the picture to them. No other requirements were given, such as to contact UPS etc. The company Build-A-Sign replaced the sign and shipped it within a few days. We threw away the sign and the box it came in.

Although my initial date to receive my package was the 13th, UPS tracking showed it being delivered today the 12th of January. When I contacted them all they could say was that they were sorry I was disappointed in my expectations. A signature is required so now I have to stay home an additional day.

The UPS never delivers to my address. Moreover they are not reliable and totally rude to the customer. I never get resolved with this issue. The Government of Canada has to raise ban on a UPS In all over Canada.

My daughter paid a huge sum to have UPS deliver a package to me before Christmas. She chose the 3 Day Select shipping method and then watched as it took 8 days crawling to its destination. If UPS does not intend to even try to deliver in the 3 days before Christmas, why do they accept payment for this shipping option? In tracking the package it was obviously trucked all the way from New York to Las Vegas. It was very important to her to get the gift to me for the holiday and they are unethically collecting exorbitant shipping charges to consumers hoping to have their gift arrive before the holiday. I think it's time for a class action suit to rectify this obvious scam on the public.

UPS tracking said the item was in the area evening of January 5, 2014 and on the truck for delivery Jan Tues 6, Wed Jan 7, Thursday Jan 8, and Friday Jan 9, and never delivered due to "an emergency or severe weather." NEITHER OF WHICH OCCURRED. I WITNESSED the truck blow past the driveway three evenings in a row just after 5 pm. NO ATTEMPT WHATSOEVER made to deliver my 32-year-old horse's life-saving prescription. When I called the morning of the fourth day (Saturday) in an attempt to learn where the package was so I could retrieve it myself, I was given the runaround. I was told I would receive a return call regarding the whereabouts of the package so I drive an hour each way to go pick it up. I was on the phone (waited on hold for 90 minutes on and off) until the only place it might have been was closed until Monday.

Shipper sent 4 packages to me constituting an expensive karaoke system (worth thousands of dollars) for Christmas. He dropped it off to UPS in Virginia on December 22, so it should have gotten to me in NJ by December 24 in time for Christmas and before I left for vacation on December 26. It didn't even leave the UPS facility, though, until December 24. I then spoke on Dec. 26 to a customer service supervisor who arranged for a Friday, January 9, 2015 delivery, at which time I would be back from vacation and could work from home. I then got emails from UPS saying the delivery date has been rescheduled to January 5. I called and spoke to another customer service supervisor who assured me that this information was erroneous and the packages would, in fact, not be delivered till January 9.

T-mobile sent me a package overnight and sent it through ups. Both my husband and son were home all day along with 3 dogs. The tracking info said they attempted a delivery at 2:22 pm. No one came to the house at all. No note was left that said they had made an attempt. I called the 800# and they called the Nv office. I now am picking up the package at the main office, because they can't be trusted to deliver my package. They lied and have continued to lie. What kind of service is this? This is NOT the 1st time they have done this to me!

UPS arrived 4 1/2 hours late for a scheduled pick up of time sensitive documents. This caused the flight they were to be on to be missed. UPS said the only flight they could then be sent out on was 24 hours later. This is most untrue since they were in a city of a million people where many flights daily occur. Perhaps UPS 1st choice flight was 24 hours later, but with time sensitive documents they had been contracted to deliver, wasn't the best flight the one that was the soonest after the missed flight? 28 hours later, my tracking online details told me the parcel still was held up due to "Adverse Weather" of which there was none. Weather.com and a call to locals in the supposedly affected area confirmed it was a typical winter night, dark and cold, with nothing adverse preventing flights. Ball dropped 2nd day also.

Always delivery at the end of the day which is 7, 8 or 9. We never know and it is annoying because sometimes they do not even make an attempt to get out the truck and come deliver like their job description says so. I HATE UPS SERVICE. At least with FedEx they try every attempt to deliver. UPS CHANGE YOUR WAYS PLEASE!!! AT LEAST CALL THE CONTACT AND SAY “HEY, WE ARE HERE TO DELIVER YOUR PACKAGE!!!!”

I never get "UPS" packages, I leave a request to leave it at my door. I get my post office packages and my FedEx packages, but never UPS. It seems very strange to me, UPS packages get stolen all the time, but the others do not. I won't trust them to leave a package at my door again. I'll drive the 13 miles to their customer service center to pick it up. Which leads me to my next complaint. You can just say I'll pick it up at your nearest store like FedEx and Post office. It COST an additional $5 to do that. So I have to drive out the way in DC traffic to pick up the package. Unfortunately, most of the online companies I shop with have switched to UPS, I'm sure because they are low balling contracts now. But hey, you can do that with shabby, shady service. UPS, I NO LONGER TRUST YOU AS A COMPANY. I WILL GO OUT MY WAY TO USE ANOTHER SERVICE IF I HAVE THE CHOICE.

My daughter ordered a gift for my granddaughter's birthday on the 29th December to be delivered by UPS by 5/01/15. There was someone in all day but the package failed to arrive, however at 10 pm I noticed a card had been put through the letterbox saying that the delivery driver failed to get an answer but the parcel would be delivered the next day as a priority. My daughter called UPS and was told the parcel was on the van for delivery on the 7th. It was not. Despite dozens of calls to a premium number and continually being promised that someone would call back within the hour, no calls were received. It is impossible to get beyond the operator at the call center and it appears that there is no complaints procedure accessible and no manager available to speak with.

Delivery date was last year!!! Ordered my package early December in hopes of receiving it before Christmas. Delivery date was set for Dec 31st. The delivery date came, my package said out for delivery. I waited until about 4:30, calling them frequently, only to find out they're delivering it to the wrong address and can't change it until they attempt to deliver it!!! I speed over there to try and beat the delivery truck and I call them again. They tell me the same thing and that there's nothing they can do so I ask to speak to a supervisor. She tells me she can have the address changed. So I return to my original destination. Package is a no-show so I go to the UPS building and they say my package is "probably" in one of the trucks there. OBVIOUSLY!!

My UPS package was suppose to be delivered on 1/6/2015. It never showed up. I stayed home all day, while their customer service reps kept assuring me they deliver all way up to midnight. I knew that was a lie. The next day they tell me the package was lost and they are not responsible. I believe one of their workers knew what the package was and stole it. I will no longer do business with UPS anymore.

I made online reservation for UPS pickup for Jan 5 for my 40 inch flat screen TV that needed repair. The TV warranty company had mailed me the box and pre-printed label to ship the TV in; it was too large (approx. 43 inches wide) to fit in my car. So I wait around around all day on Jan 5, and finally a driver came to get it-- but she saw the box on my front porch and said, 'Oh I didn't realize it was this big! I don't have room in my truck. I'll be back later.' My husband had had negative experiences with UPS where they say things and don't follow thru, so he asked specifically if she is surely returning the same day and she reassured him. She said 'I have to unload or get another driver up here but will get it done for you.' By 6:30pm it is pitch dark, no sign of her. I call UPS and provide my pickup request #, at which point the person says 'it's already been picked up.' I say 'no that's not true' and told him what happened. The person promised driver would come back the next day, that I would get a call from the local facility first to confirm--I figured things like this happens. It bothered me there was no apology but I let it go.

UPS has failed sorely. Sent a ground package that had an incorrect address however it was corrected 5 days ago and they did not update the correct information as of this writing. A supervisor was to call me and tell me the status however, I have yet to hear from them. This information is needed to process loan paperwork and is time sensitive and could result in failure to close on a property. Parenthetically, I will never use UPS for time sensitive information.

I ordered a cell phone upgrade for my son as a Christmas gift. The phone was originally shipped via UPS on 1/2/15 with a request to hold the package for pick up at the local UPS station in Addison, IL. The shipper sent the package with an intercept (placed on the same time as the shipment was created for pick up) so he could pick up the phone at the local facility. However, UPS did not hold the package and instead loaded it onto the local delivery truck. My son checked the status of the package online before leaving to pick it up. We were surprised to see the package was out for delivery so we called UPS. After talking to four people, who could tell us nothing, we located a direct number for the actual Addison facility online ourselves. Previous UPS associates told us they "did not have a number" and "there were no numbers for local facilities."

There is no work ethics, not customer care, no person to contact. We use them only because they are Amazon partners but now stopped using them. UPS Drivers always reluctant to work instead of giving them 15 parcels a day... Shame... I hope City Link's story should be repeated here. 4th Collect missed in last 10 days, driver lie and simply says attempted. Hounslow area Drivers and Depot is the worse in all.

At approximately 11:30 am today in New York at East Harlem, the UPS man rang my doorbell. I am a pregnant girl. He screamed at me through the intercom to tell me to go downstairs to pick up my package. When I came down from the fourth floor, he threw the packages at me. One package was a shoe cabinet and left. How does he expect me to carry a shoe cabinet upstairs when I'm pregnant??? And I thought UPS is suppose to have good service.

Dears, Good Afternoon. In this mail I would like to complain for you regarding UPS Bahrain management. I was working with Ups for the last six month from June 2014 to December 2014. Before joining Ups I was a customs clearance in TNT, I was very happy when joined your company, but when joined there was a lot of problem in the operation team, coz of the management, and I have done my best to cover these problem. In my all career in jobs I never saw a bad management same as UPS.

We received a notice from UPS that 1st attempt delivery required a signature. There was no information as to the second delivery such as time or date. I called UPS next day with tracking and was told it would be delivered the next day somewhere between 8 AM-7 PM. I was told to set up a 'choice account' on ups for more specific delivery time. I did so but the delivery time remained the same. I work. I cannot take a day off because UPS cannot tell me between 2-5 or 9-2. I called and told them about my 'choice' account and they informed me that since the package was going to my husband (I set up an account in my name) it was invalid and they could not give me any information.

A package was scheduled for delivery on a Friday on the last day of my vacation. After waiting all day for the package, I checked the site to discover that it had been marked as "The receiver was not available at the time of the first delivery attempt." This was during the Christmas break which meant we had 3 separate people in the house and in visual range of the front door. No UPS delivery attempt was made but they still marked it as such. This also means that the delivery will be delayed until the following Tuesday after I am back at work.

If you've ever ordered anything and UPS was the shipper then you know how ** they can be! Ordered something from Forever21, paid for Next Day shipping. They had two boxes for me, I only received one. Now tell me, why does the tracking number say delivered but I'm yet to see where the hell my items were delivered? It's been a month now and so many complaints and no one has called me and when I call them, it's some BS run around. Forever 21 said they'd refund me the shipping costs but I haven't even received that. It sucks to know you spend your money with these companies and they wouldn't give a ** if you had problems with their things.

I have an situation where the management is replacing intercom system and we won't know if UPS going to be here are not. Worst thing is that UPS don't call upon delivery. What kind of service is this? I hope anyone read this... please do not use UPS. The fact that they only did 1 attempt and saying it's the final attempt and package is shipping back to sender. That is a load of crap. If Target keep using UPS, then sorry, guess I won't be ordering anything from Target.

Worst customer service ever. No professionalism. I scheduled a pickup. The UPS person showed up 2 hours before the scheduled time. I wasn't ready with the package yet. He said he will come back at a specific time. He didn't show up at that time. Later when I checked with the customer service, they said that he showed up at some other time and he left. And UPS cannot pickup my package and I have to wait for 2 more days. When I insisted to talk to a manager, I was put on hold. As I write I am still waiting to talk to the manager. It's been 30 mins now and still counting. Worst experience you could get when you are relocating and stuff like this happens.

A package from a supplier was sent to an address that consisted of both an old partial address and my current address. I had this happen on a previous package but it was delivered properly since the true address was listed separately on another sticker. This Package was delivered Dec. 31st 2014. The problem package was from the same vendor and was to arrive 1/2/2015 3 days later. I called UPS and they basically said "tough. Handle it yourself." Talked to both a rep and their supervisor (or so they said). After waiting over an hour for the supervisor to pick up, it was basically the same - "Tough call your shipper but we will not help." Guess UPS now is so big even a small person is below deserving their help. Too bad I am not a big company then they would help I am sure.

I was tracking a very important shipment. On the day the delivery should have come, I noticed on tracking that the driver was saying the address was incorrect. USPS has delivered at my location before; they have never had an issue finding me. After investigating, the address was not incorrect, the driver was incompetent. I called customer service and they wanted to reschedule my order a week out. What? The shipment was in my town, why a week out? Instead, I had them hold it at the local USPS shipping location (Texarkana, Arkansas, East 50th Street) for me to pick up. Got there and I can only pick up between the hours of 3 pm and 5 pm. Unacceptable! This incompetence has placed this project 3 days behind schedule. From this point forward, my company is using and promoting FedEx.

My husband ordered a package on 12/22/14 and delivery date was 12/31/14. Up until today (12/31/14) it was in transit, and delivery was on time. Well, the package was received at 3:45 am at the hub today and then I get a message saying my package won't be delivered until 1/2/15. Never once were we notified that UPS would be closed 12/31/14 and 1/1/15. My husband called to complain and the only thing that they told him is that they would make a note of it. I have something you can make a note of!!! So now something that was suppose to be a late Christmas present is now going to be even later. Happy New Year UPS since you ruined mine!!! You guys don't even deserve a 1 star rating but I had not choice.

I have just shipped the very same box to the same repair shop in Geneva IL for the 3rd time. The first two times I shipped from the UPS store in Woodbury, MN, a Twin Cities suburb, insured for $2500 and the total cost was $70 each time. The package was always delivered the second day after shipment. (The package was sent on Tuesday and was delivered on Thursday both times). The third time I shipped it from the UPS store in Eden Prairie, MN, a Twin Cities suburb. The insured amount was $2500 and the cost was $86. The package was sent on 12/29/2014. It arrived in Addison, IL at 4:32AM on 12/30. Addison is 21 miles away from Geneva IL. The next entry showed Departure Scan at Addison IL at 10:58PM on 12/30. There was no activity on 12/31. The tracking website states it should be delivered by the end of the day on 1/2/2015.

I wish that United Parcel Service would go out of business so that it would not be an option for shipping. I have had the same issue with the office in Santa Clara, CA for quite some time and I am at wit's end. Are there any Federal regulations that forces UPS to be accountable for screwing the consumers? I cannot believe what I am experiencing--just an unbelievable experience. The lazy, lying buffoons that are hired to do such simple work--actually work monkeys or robots could do, they refuse to actually deliver packages when they have to climb stairs. And will blatantly lie that they made an attempt to deliver but there is never a door tag to substantiate their claim. Mind you, I am always home when they allegedly come.

Well I knew this was too good to be true. Thank you for all your hard work put in by your customer service dept. UPS always finds a way of ruining a good deed. Well, they seemed to have taken it off the 18 wheeler and placed it in a delivery truck rather than making me wait until Friday so the 2 day air would not turn into a 5 day air. The truck came by the house while I was out to lunch but the driver refused to leave the package at my front door. So in reality the driver now made the decision to go back and turn my 2 day air into a 5 day air. I live in a residential home in a very quiet neighborhood with no crime but lots of retirees. I came home about 20 minutes later. There was absolutely no need to take the package back and not leave it by my front door. I just cannot understand why so many incorrect decisions are made one after another. You guys can't seem to do anything correct. I am refusing the package and have notified the seller that I am asking for a refund.

I've tried multiple times to inform UPS that my delivery address is a BUSINESS and the hours are 7am to 3pm. Every time the parcel arrives at 6pm!! On my most recent delivery, I called their customer service line early in the day to specify AGAIN that my business closes at 3pm and to please let the local dispatch know. I get the "Oh yes sir, we will send dispatch a message right away, sir." I also re-confirmed the address and unit number of my business.

We had 4 boxes that we shipped through UPS. 2 were no rush and 2, we not only paid for, but paid double to guarantee arrival for 3 days shipping. 1 box arrived a day late. We could deal with that, even though we still want a refund for that day. As we were shipping presents out ahead of our trip out west, we wanted to make sure these were there by Christmas. When we arrived in Phoenix, the other box was not there. We kept track of it on their tracker system and this is what we got. It started in Monroe, NC and made it to Greensboro where it sat for 2 days. It was at this point we made the 1st of about 10 calls. Of course, customer service could tell us nothing. Then, for some reason, it was shipped back to Monroe, NC. It was then shipped back to Greensboro where it sat another 2 days. We had talked to customer service at least 4 times by this point. At the 4th call, a supervisor told us she could see what she could do to expedite our box. Well, it was shipped forward to Lexington, KY where it sat for 4 days. By call #6, they informed us that it was being transported by TRUCK from Lexington to Phoenix and would arrive on the 30th. Well, problem was, we were leaving Phoenix on that day and headed back home.

I scheduled a pickup in September 2014 from Austin and USPS customer care executive asked me to fill only from and to address only. 7 days later I came to know when I myself called USPS that they have lost my suitcase. But they have not informed me. Customer care executive hung up on me when I called for this issue. After so many emails USPS asked me to apply for claims. I sent necessary information, lost suitcase pictures. But it was just the formality for them. They declined my claims, declined to provide me the recordings of customer support executive, declined to find my suitcase and closed the case. Every time they were very loud and rude. I hate USPS. I just lost $2500 worth items in suitcase.

I went pick up a package at night at the UPS Yorktown, NY site. The regular office was not open. You have to enter into a small office occupied by a guard. When I went in, the guard was asleep. He told me the package from the back, would be available for pickup shortly. After 25 minutes he told me, it wouldn't be ready for an unknown period of time. When I questioned him, he became surly, agitated and then cursed me. Finally, he threw me out of the office into the cold. In doing so, he got out of his chair, came around the desk and then within inches of my face. This is actually considered a physical action (assault). When I called to make a complaint, it took 2 weeks for the person in charge to reply, after he promised he would call back in 2 days. He in turn was nasty, combative and quite frankly acting quite stupid. For example, when I complained that the guard was within inches of my face, he in turn said that I was inches of his face. Use Federal Express! UPS runs a terrible, nasty organization.

I was suppose to receive my package on Tuesday. I lived in apartment building. I waited all day. When I saw that it was going on 6pm. I went online to track my package. Come to find out that it was delivered at 2pm in front of somebody's door, wasn't mine. So now I'm calling UPS, trying to find out what’s going on, who can I make a complain to about the driver (this is not the first and definitely not the last)? When I ask to speak to the supervisor or someone that's on top. they hung up on me. They couldn't do nothing. If it wasn't for the fact that I needed my packages right away, I wouldn't count on UPS. I was charge for using this service and didn't get my package, now they're charging me again. Their service is horrible.

Stupid lazy drivers couldn’t find my place so they wouldn't deliver then had the nerve to put it back on the truck instead of leaving it at the station in which you have to wait until 7pm to pick it up. What’s the point of putting it on the truck if you’re not going to deliver?

We shipped a case of syrups in its original container. The UPS store in Clackamas OR even added a few more layers of tape to secure the top a bit more. The carton was shipped and a couple of days later checked in at the depo center in Ontario CA at 12 am and then contents came up missing at 6 pm so the carton was discarded. They WILL NOT REIMBURSE US FOR CONTENT OR SHIPPING. UPS has denied the claim twice. What a rip off. The syrups only cost us about $70 but the shipping cost was about $180 and that was guaranteed shipping in 5 days. A shipment that was never received and that will never be delivered and they will not refund shipping cost. We did ship our syrups using USPS in the same fashion. They arrived at their destination without issue the following week.

I would just like to share how angry I am with UPS horrific holiday delivery service. I live in Northern CA and I ordered several packages well in advance of Christmas, with one being as early as 12/10. To date, I have yet to receive 7 packages, 5 of which were ordered in more than sufficient time to receive them by the holiday.

A package was being delivered by UPS so I called them and asked them to have the package left at the front office instead of at my front door because I will be out of town and it's not safe to have items left outside like that, especially at apartments. The guy I spoke to said he put the note in the system, but the package was STILL left at my front door. This is the third time I have made that request and they have ignored it, apparently they are hard of hearing. FedEx and USPS can do it, why can't they?! I hate to punish other businesses, but I will no longer order online from any company who uses UPS as their carrier.

So I lost my mother-in-law to a car accident on the 17th. Our cousin arranged to have a Christmas meal shipped to the entire visiting family from Honey Baked Ham in GA to us in Fuquay-Varina, NC. UPS states the driver came by however there is no door tag, no notice, and we learned this while sitting at the house and his statement of us not being there 7 minutes prior. When we called UPS and worked our way to the distribution center in Raleigh, NC we were told that some drivers were driving by saying no one was home so they could complete their routes and head home. That this was a common problem. One heck of a problem if you ask me.

Package was to be delivered 12-24-2014. Posted a note stating, “If I was not home please deliver to my neighbor, my dad,” also they had my phone number. Call dad all day, no UPS truck was ever seen by him or the other 20 neighbors. Also no note was left on my door saying he was ever there.

Ordered product from Sprint as a gift and it was overnight... I waited an extra 2 hours after my job closed and placed a note to deliver box to next door business. Even bought the driver a gift card because it was Christmas Eve... Item was never delivered because UPS was backed up... Very ridiculous. SO what now, how do I get compensated for my inconvenience? I will not be using UPS in the future. I would expect this from the USPS...not UPS. I lost faith in you as a company. Your reputation is now tarnished in my books... YOU SURELY DID NOT DELIVER TO MY EXPECTATIONS. Now I don't have the Christmas gifts as promised... This is the impact of your lack of DELIVERING great service.

I ordered a special product on Etsy.com to be custom built for my daughter for her birthday. It was created and shipped out promptly on the 16th of December where it arrived at the local UPS distribution hub for delivery. I noticed the shipper gave an incorrect address which I corrected by calling customer service. I waited for the package to arrive but it never came. I decided to track it to see what happened and I now see a new address in their system which is not the one I gave to the customer service rep, but rather an old address I lived at many years ago. What was creepy to me is I never gave UPS this information, so where did they get it and why did they not check with the shipper or myself to confirm this address?

Ordered a package that was guaranteed to be here by today 12-24. I put up tracking number. I get it was scanned last night at facility (30 miles from home) - no package???? Call customer service to ask where it is. Told its scheduled delivery is 12-30 but they are not sure where it is right now. What? Try online cs - tell them I will come get, just locate it. Told same thing. I am fuming. I will never give them my business ever again. Epic Fail..I will always go usps. At least they have a clue. I will have one very disappointed kid tomorrow morning. Ridiculous...ups, close shop now.

Have been expecting my small package since Tues...only to find out (12/24) it will be delayed again due to incorrect sorting of UPS employee?! This is unacceptable esp, I had selected priority overnight on shipping that means I need my package the next day! I had been calling & checking online and I'm really disappointed about this kind of service especially around this holiday season!! I need my package before Christmas, that's why I selected to ship overnight (and get charged $25 by the company) so I can receive it on 12/23!!!

I just found an online notification that my item, due for delivery today, could not be delivered because "the receiver was not available." Having especially stayed in all the time, and at a window that looks over the street, I know that no UPS vehicle has been near, nor was a note put through the door. For my delivery, they did not try, and they simply lied about the reason and put the blame on me. Customer service is no help at all. What a completely rubbish service. I can live without the item but I am really angry about the lying.

Maybe it makes someone feel better to hide behind an online thread and post their 'bad experience' with a UPS driver. Let's get this out in the open--- the driver's priority is the SHIPPER, not the receiver. That means UPS has made a contract with the shipper to deliver your package. Furthermore, for all of you who say 'UPS driver's are lazy,' a typical UPS driver does about 150-250 delivery stops a day handling roughly 500 packages a day between delivery and pickup pieces. All of you office types, or even those who don't work who comprise of most of the customers they service (I'm sure they thank you for your business), think about the last time you did any physical activity over 300 times, walking several miles a day, lifting packages ranging 5-120 lbs in weight. The washout rate is much higher than the retention rate.

I have contacted UPS Customer Service regarding this issue twice previously for the same complaint. Thought it was handled, but tonight it happened again. Our home is 2/10 of a mile off the road. Our mailbox is located on the street where you turn in to go to our house. Tonight at about 7:30-8 pm my husband got a text saying his package had been delivered, however nothing had been delivered to our home. My husband got in his vehicle, rode down to our mailbox and there it sat. This is not a secure delivery point as the road that our mailbox is on leads down to a dead end where a mill (flour, etc) is located and employs numerous people. We cannot see our mailbox from our home and would have no way of knowing if someone decided to pick it up off the ground and take it home with them.

UPS left a notice that they tried to deliver the package, (I was at work), so I called the toll free number got a automated system that ask me to select delivery options. It sound like if I wanted the package to return to the center (so I can pick it up) so I selected that option, then it says your package will return to the sender. Now mind you the voice for 'center' and sender sounded alike. I spoke to a guy on the phone asap he said he can't get it back. So I rushed to the center where I know it would go back to, they took my tracking and phone # and told me to come back at 8-9pm. No one called me, I went back at 8.10 and they were closed. I tried to explain to the guard and he wouldn't let me in, stating that they will hold the package for 5 days. Well the package was sent back to the sender and will be refunded. I am so upset right now. All they had to do was take the package off the truck and call me. But no one called me as promised. It's the ups on pleasantdale road in doraville, ga.

Really? So, you're going to require a signature, but not give me a minute to get to the door? Every time I hear the knock I have to run, just to see a note left on my door. ** up. You people suck.

My delivery that I paid an extra $33.81 for next day air has been rescheduled now 3 times. They tried to blame the company that I orders from but after making several calls it was indeed UPS' fault. Also I checked my shipping on 2 other packages thru different companies in which I did need next day air as well and guess what, delayed as well! They are awful, offer no apologies and I will never use them again.

I called UPS on Friday to have them re-deliver my package on Monday because I would not be home during the weekend. The lady that I spoke to changed my package to be picked up on Monday at the UPS location. I told her that I would not be able to pick it up and that I had requested to have it redelivered. She told me to call back in a hour because the system would not allow her to make the change. I called back in an hour and was told that they could only update a shipment once. I explained that the last agent had accidentally changed it to be picked up and this is not what I requested. She told me that she sent a request to the warehouse and they would give me a call in an hour. Two hours later, I had not heard anything so I called back. I was told by the next agent that it was successfully update to deliver on Monday. So on Monday, I track the package and notice that it is set to be PICKED UP! Are you serious?! Yet again, I called UPS to only be told that they are sending a request to warehouse and I will be contacted in a hour. Somehow, I don't believe this will happen.

Biloxi, MS has some of the worst UPS drivers. They are getting paid to go to your door and drop it off and if you're not home place a sticker. Well these drivers will drop the boxes and packages anywhere and swear they dropped in the correct location. My apt complex has had ongoing issues with things being drop off at the office because they are too lazy to go to your door. Not only that your package can sit on the floor of the office for weeks before you know it's there, tenants waiting for stuff have to call the tracking number to try and locate their items. The sender paid for a service!! And if you do not get things in time then it's time to fire these lazy drivers.

I have read many of these reviews, and UPS and their customer service resonates with my experience. Poor web updating to status of the packages, HORRIBLE and lying customer service, bad attitudes 'we can't do anything about your problem,' and worst is the amount of CONTINUING damage I see occurring to shipment after shipment I receive. It is like they DELIBERATELY are damaging packages, because the damage I see could not occur any other way.

I ordered a bag which I was told by Ebags would be shipped to arrive by 12/5. They timely sent to UPS, however UPS held the bag. I was leaving for vacation, wanted to take the bag with me, but it still had not arrived by 12/9. In the past, even though asked not to do so, UPS left more than one package at our garage. It is exposed to the street and to the elements (I had a book that was soaked by the time I got home). Since a rainstorm was expected, I went online to ask UPS to hold the package and deliver it when we returned. To do this, I had to sign on to UPS. However, I did that and it had no answers. I went to "chat" - sorry, that service wasn't available. I phoned and first talked to a man with an accent so heavy I could not understand him. I asked to speak to someone else and waited on hold for 8 minutes before I hung up. I called back and spoke with a woman who also had an accent and an angry attitude. During both calls, there was loud chatter and noise -- obviously a "call center," and one without even a suggestion of noise silence. I finally went through Ebags, and they tried to get UPS to at least hold the package until I returned. Finally UPS agreed to hold until the 19th instead of the 15th.

I purchased my son a laptop for Christmas. I stood home from work to retrieve the package as a signature was required upon delivery. On Day 1 the UPS driver claimed that my address was incorrect/invalid and they were unable to deliver the package. Address was confirmed as correct with the seller and UPS customer service so I don't know what happened. On Day 2 UPS driver claimed that nobody was home to retrieve the package which is incorrect. I live in a small apartment and would have heard UPS but they never came or even left a note stating they tried to make a delivery. I was home all day!

I have been tracking a shipment that UPS website displayed would be delivered Fri. DEC 19 2014. By 11 pm that night I called Customer service. They informed me they could not reach the Distribution center. My tracking info was changed to Monday. No text alerts (after subscribing to receive up to date info via text message). When I called today Sat. DEC 20 TELLING THEM, I HAVE TRAVEL ARRANGEMENTS SCHEDULED FOR MONDAY. They continued to lie. "We'll reach the distribution center, and call you back by 2 pm. At 2:25 I call back customer service. He states there are NO notes on the account, and they place me on hold. A supervisor comes on and tells me he CANNOT REACH THE DISTRIBUTION CENTER. MAYBE THEY LEFT FOR THE DAY. THEY CLOSE AT 12:00 PM. I ASKED HIM, "WHY WOULD YOU TELL ME YOU WOULD CALL ME AT 2?!" So now I have to change my travel plans! CORPORATE HQ is so determined to NOT hear our complaints. They have physical addresses to write them but email addresses for PR, MEDIA, GOVERNMENT. Just not us the consumer or customer. JUST PLAIN DISGUSTING!

On 12-19-14 I had a package delivered and my Choices preferences said UPS had my permission to leave my packages on-my-patio. Well considering my patio was not there because it is currently being replaced it is not there so the UPS driver choose to leave the package at my front door in plain sight instead of just taking it back with him/her and the packages were stolen. The notice left on the door was not dated, did not give a time it was delivered or circle where it was left. The driver just wrote "balcony is gone". Well that was evident then why did you leave the package in plain sight and not use your common sense and represents UPS' motto of drivers will not leave packages due to safety and or to weather conditions.

I ordered gift cards, total value $450, which required signature upon delivery. Instead, they were left at front door, although I was home at the time. Package was stolen, but I was unaware for several days, due to lack of shipping information or tracking number. UPS Live Chat was no help, instead referring me to site. The claims site requires creating an account, with terms of use which negate my right to sue for damages and absolve UPS of liability for loss, leaving me with no means of initiating a claim.

UPS say they've called but there was no one in, so parcel has gone back to depot. Ring tracking line (don't bother). They ALL lie. "Oh yes sir, no sir, three bags full sir". Excellent trained telephonists whose job is to say, 'You'll get it tomorrow'.

Hired Purolator not UPS but did NOT know they partner in the USA otherwise would not have used either due to their OUTRAGEOUS fees. Cost $54 to ship from Colorado to Edmonton and $84 to clear customs for an item that cost $115. WOW, WHAT A RIPOFF. Wanted to self clear but will not do that for a business and when UPS sent clearing info by email it was a blank attachment. Had to give credit card info 2x due to first person not entering info properly. UPS called shipper and threatened to return parcel for $100 at her expense. WHY DOES THE CANADIAN GOVERNMENT ALLOW HOLDING PARCELS HOSTAGE UNTIL INSANE COSTS ARE PAID FOR BROKERAGE???? Canada Post or USPS charges $5 per item for customs, gst and duty.

I ordered something from Walmart and UPS said they delivered it. My family and I were home on the day and at the time when they said they left it at the front door but they did not. Very upset as this was supposed to be a Christmas present for our son. Now I have to file a police report and send it to Walmart because UPS won't help me to try and either get a replacement or a refund of the product.

I was shipping gifts to my granddaughter 12/11/14 from SC to GA. The box was 16 in round and I didn't have a box to fit it, so I thought I'd just let them pack it for me. They make their commercial look so wonderful. What a joke! The shipping charge was $14 and the packing cost alone was $18 for a total of $32. That was just unreasonable to me $18 for a cardboard box. They had some moving boxes on sale with prices posted for each size. The size I needed was only $3 and I didn't need any stuffing material (nothing breakable). I asked if they could at least tape it for me. This very rude dude said NO! I would have to buy tape they had for sale $7.99 for a roll. I went to Walmart, found a box to fit for free. Went to post office next day (Fri) Shipping cost $10 and it arrived next Mon. I will never ever use UPS in the future! No.

UPS was suppose to drop off two package to the 9 of December between 4 pm and 7 pm and they required a signature. Well I got an email saying they dropped them off at 11 am that day behind the front fence of the front house. When my house is in back of the of the front house, so of course by the time I got the email at 7 pm the packages were gone. Either someone stole them or they didn't deliver them. Yesterday Dec. 16 I was suppose to get another one of those packages resent by the company because the first one was lost and they couldn't read the address on the package that said 1/2 meaning the back house so they didn't deliver my package and now I have to go pick them up.

I am a chronic pain patient. I use the home delivery service offered through my employer's insurance. My package was due for delivery on December 15, 2014. I paid for the Next Day Air Saver. On December 15, I tracked my package and the last visible scan was in my city but the package was not on the truck for delivery. I called UPS customer service and was told I would receive a call back within 1 hour. No call. I called back and was given the runaround. Went to my local hub and was told it was routed to the wrong hub. Called that hub and was told I to call back in the morning. So today I find out that even the last scan shows it arrived in my city, it had not.

Waited for parcel today. They could not deliver because I supposedly live in an apartment with no name. I live on ground floor maisonette. Did they really try? Have to wait for delivery tomorrow now, another day out of my life. Won't use UPS again.

I have observed on at least 3 occasions, 2 in the last 2 weeks, 2 UPS trucks in the parking lot across from my house loading packages from one truck to another. They park back-to-back and transfer the packages from one truck to another. On one occasion, they loaded the contents from one of the trucks into a Budget Rental truck. This is more than strange. I wonder how many complaints people have placed for this particular location of missing and/or lost packages. I think an investigation needs to be launched asap.

Does anyone else have trouble UPS home delivery? The only thing they do consistently is mess up a delivery. Their drivers lie about where they leave packages - on the street, thrown on the driveway, any place but on my front porch or near my house. It actually takes more effort to dump the items at these other places than to drop them (or even throw them) at my house. I always call when this happens, and although they are very pleasant, the problem is not resolved. I am making a conscious effort to stop buying from businesses that use UPS for delivery.

Lazy UPS drivers are experts when it comes to throwing packages over fences. I have a small patio and the UPS driver that services my neighborhood is too lazy to open a gate, walk in 10 feet, and place the package on the doorstep. Instead, the driver likes to just throw them over the fence as I am guessing it saves them the 10-15 seconds it takes to deliver packages properly. What's worse, I contacted UPS and they didn't seem concerned that this was happening. Their suggestion was to enroll in their "UPS My Choice" service (which is free) to tell them how to properly deliver a package. Fortunately the items were not damaged, but it's pretty hard to damage running shoes and bedding. If I have a choice when ordering items, I will not use UPS in the future. Other carriers are good about placing deliveries right at my doorstep, ensuring that they are not damaged or exposed to the rain.

I have been waiting for my UPS package for 3 weeks. It was scheduled to arrive December 11th. They attempted their first delivery on Dec 12th and third delivery on December 15th. Apparently they also had a 'second' delivery attempt, however I did not receive any notice of it. After the 1st attempt, I created an account on UPS and provided my email address and cell phone number to receive updates so I would not miss them. Why do they have this service if I did not receive a single email or text??? I also left a note at the front entrance to state please call so I can come and open the door. The intercom does not work. I cannot be expected to sit at the entrance waiting for package that will be delivered between 9 am-7 pm. I spoke with customer service, who told me to go pick up from the UPS store! Why would I ask for online delivery??? I could have easily gone to Target if I wanted to carry it back!

I had a package arrive last Monday that required a signature. When I got home I called UPS and told them that I would not be home until the next Monday to sign for it. The man said he would have it delivered then unless I wanted to pick it up. I did not want to do that since I would have to drive 50 miles to get it. So today, (Monday), the package was not delivered. I called them and the lady on the phone said I was supposed to pick it up and that I confirmed I was to pick it up. I told her that it was supposed to be delivered and she said, "No you are to pick it up! It will be returned tomorrow if you don't get it." She acted like I didn't know what I was talking about. It really made me very angry because I KNOW it was to be delivered and she was not on the phone when that agreement took place. Now it's being returned because I cannot possibly get there to get it. I just hope that the company refunds my money due to the incompetence of UPS, and the terrible attitude of the lady I talked to today. FedEx is far superior and I plan to use FedEx as much as possible from now on!

I have repeatedly seen UPS delivery persons violently pounding on my front door literally like they are trying to break it down. This is so unprofessional and ridiculous. I mean, do I have to not order anything online so I can avoid someone trying to beat down my front door? Really? Thank God my front is steel-reinforced. I am about ready to SUE UPS.

Sent Christmas baked goods to family on December 4th. Was promised delivery by 12/9. Boxes were scanned in on the 10th in San Pablo, CA 69 miles east of Sacramento. Then on the 12th, they were scanned in at Vernon, CA 459 miles south of Sacramento. What??? Have called in 6 times and gone back into UPS STORE. No resolution. Website says packages will be delivered December 16 by the end of the day. Just ridiculous! None of the people on the phones care. I am beyond upset having spent days baking to send goodies to my family early - only to have them arrive ruined, IF they arrive at all.

I ordered two separate orders online, one with Nike.com the other with TNF. They both sent me the UPS tracking number the same day with a promise it would be delivered by the Wednesday of that same week. I waited in all day and in the morning, checked the status and it said out for delivery. Hours pass and nothing. Come 5 o'clock, I checked again and it had changed to Delivery attempt made blah blah blah so I phoned them and explained to them I had been in all day and can see the front path from where I sit and no delivery drivers had been near here. The rude staff member then insisted I must have missed him, so I reluctantly agreed to wait until the following day.

UPS screwed up my order. Didn’t deliver package on my address in spite of correct address in. There was no communication between dispatcher and contact center. Nobody tried to contact me. Very disappointing. I had big loss due to this. Problem is nobody is accountable in UPS. BIG communication gap. Very old system in this modern era of digital communication.

The UPS tracking system and the operator that I spoke to at about 9:50 a.m. on Dec 12th informed me that the package was delivered on 12/10/2014 at 9:56 A.M. to ** (a huge apartment building). I know this because I went there to attempt to retrieve my package. I contacted the apartment complex management who informed me that if there is no apartment number on a package, the UPS delivery people just leave it on the floor in the entry hallway of the apartment complex.? Is that the standard practice for treating customer packages a company of this size? My confidence was beginning to lower.

More than 3 times UPS was to deliver a package and the address gets changed. They blame it on the shipper but when I checked it was correct. Then I have seen where another shipping label was placed over the correct one. They are just horrible. And there is no solution or Customer service. They give you the runaround. I get packages often and there is one driver that I can count on but if he does not get my package it always gets lost in the shuffle. It just seems like the company does not care because they are going to make their money anyway. I just end up going to pick it up from office sometimes but the wait can be very long. And I track my packages so I can be home not to go through that.

We expected to receive an overnight envelope ** from a bank and my wife waited home all day for the envelope and to sign for it and did not go to classes. After UPS truck passed by our house, we called the bank and the UPS, and we were told it was put on a truck that morning and was close to our home during lunch. Next we called UPS, and the customer service said driver decided to deliver this on a different day! We asked UPS to narrow the deliver time for the next day, but they said anytime again and thus we have to wait home again ALL DAY second time. For UPS "overnight" means when you-can at their convenience obviously.

Two hour window where there was no damage to retaining wall then received a UPS delivery and significant damage noted and denied by driver and his manager.

Paid for next day air on a Macy's order. UPS emailed me each day of its expected delivery. I'm only to be given an exception notice each day of the package removed from truck and left at station. Called customer service only to be told about their lack of planning for Christmas season. No apologies were given and was told there was no solution. Macy's and other department stores should stop using UPS. Individuals customers are not their priority.

I have always received a package delivered by UPS. They are not perfect, but I always receive my packages in a timely manner. I will always ship my packages with UPS.

I went in to get my parcel from UPS and they took my parcel number and took about 15 minutes to come back and tell me that the truck hadn't arrived that had my shipment on it. My relatives stated that a slip came in to our house to pick up the parcel between 5-7 pm in Belleville (which can be an inconvenient time for people). The truck should at least be there on time if there are such limited hours! The office I had to go to was very crammed when people came in. I was listening to the worker's conversations, as I had to wait an hour for my package (I arrived at 5 and left at 6:10) and the staff were quite rude. I overheard them giving customers attitude over the phone and saying to each other, "If that person keeps giving me a hard time, I'll wait until the last available date to deliver their package." If given the option when it comes to my shipping, I will never use UPS again.

Every month I receive a perishable and rush item via UPS, but today I was supposed to receive delivery by 10:30 a.m. via Next Day Air. I noticed that my item departed New Stanton, PA on 12/8/2014 6 p.m. and was out for delivery at 12/9/2014 at 8:04 a.m. The item had not arrived so I used web support and called AC, Jay, Geraldine, Jordie. Some supervisor was supposed to contact me by 12:55 p.m. No one did. I waited and waited. Then I try email to David Abney CEO and Teri Plummer McClure but I don't know if it was received. Finally, UPS driver delivered after 3:53 p.m. and my item has melted and I don't know if it is still potent or expired. The driver stated UPS did not sort 10:30 delivery correctly but would have delivered by 7 p.m. if driver had not receive text to deliver it. Is UPS liable for not delivering my item timely and the side effects of loss of potency of my item? The Supplier has contact with UPS so I cannot have a say for timely delivery? It isn't just the holiday season, in my experience UPS is late with rush and perishable items.

We had a delivery coming from a company to be delivered on Friday and required a signature. We were home all day, did not receive the delivery, nor notification that they had tried to deliver, and yet the tracking number showed that it had been delivered. I called UPS customer service and was told that it was left at the address and they repeated my address.... told her that I was here all day and that it was not delivered. They gave me the name of the person that signed for it. I did not know who that was. They then said that it was left at the leasing office, which by the way, is a different address altogether. I told them that I wanted the driver to come and deliver it to me and was told that I would have to pick it up myself but that they would address this with the driver. I explained that I had another shipment that was to be delivered Monday and my expectation was that it would be delivered to our apartment.

This is really a sadly ran company. My issue could have been resolved in a timely manner with a simple phone call or email, hell even a text. The first day the package was supposed to be delivered the online site said they weren't able to deliver due to the street NUMBER being incorrect. I called and spoke with a customer service representative and explained that the address was certainly not wrong. She supposedly updated the system. The delivery was scheduled for the next day... At 6:50pm they then posted that now the street NAME was incorrect... Again, I called and verified that this was not true and the address was correct. I was informed that because at this point it was Friday they will not deliver or attempt to deliver and package on the weekend unless it was paid for to be delivered... So another two days without delivering a package to the correct address.

I was waiting for delivery. I was told I would be called when a driver would arrive. I was called a first time and I was told to be ready to go out to pick a parcel. A driver is on a block and wait for a second call to go out. I went out and I didn't see a driver instead, a tag was already on a door. At the same time I got a call and representative told me to step out to pick a parcel, a driver is outside already and hang up. I was appalled. I called to UPS Customer Service but I was told to pick a parcel in a nearest facility. P.S: That's a solution I was proposed by a representative in the process of fake delivery. It was a final delivery. They have done the same thing for the last two deliveries on the last Thursday and Friday. Where is the truth in this?!

To start with, this is the 4th time this year that this exact situation has happened to me and it gets to the point where I ask if there is any way the company I am ordering from can use any other service besides UPS. I would pay extra for USPS or Fedex. I was waiting for multiple packages to come in from UPS today, all of which were "attempted" on Friday. I waited at home for the entire day today so it was not missed again. The original update from Friday said 'business or resident name was incorrect.' Not likely but ok, around 5 pm I call up the customer service line to verify that all of my information was correct. After 20 minutes I had everything verified and like I thought, all of the information was correct.

DO NOT USE UPS! They messed up a delivery three times. I called customer service and was put on hold for hours. They tried to blame me that my address was wrong which was completely untrue. I plan on boycotting all purchases that all shipped using UPS because of this awful experience.

My item was supposed to be delivered on Saturday and was rescheduled for Monday. I heard a truck, looked out my window and the UPS truck that I had been waiting all day for passes my house straight up at 7:10pm. Idk if their driver was being lazy or what but my delivery has already been rescheduled once and now it's going to be once again. ** UPS.

I have multiple packages from different senders, all are at the Baldwin Park, CA hub and every day it says on truck out for delivery. I call after my driver leaves without delivering and when I call I get attitude saying another truck could come. Then guess what, after an hour my status changes to delay and says package was left at facility. OK one day fine, this has now been going on for a week. I'm literally 15 miles away. Every single day I get the same message out for delivery on truck "which is an obvious lie" then changes to left at facility. It's been 7 days in a row. Finally someone at UPS says they are in containers and they haven't even opened the containers and have no idea when. I am beginning to wonder if packages will even arrive by Christmas. Use FedEx if you're on the West coast.

Spoke to a consumer rep and a supervisor about packages being left next to the front door. Explained with the poor weather and all the packages delivered in December that I placed a plastic locker, 2 ft x 3 ft x 3 ft next to the front door with notes on it to put the package(s) in the box. The next delivery was set on the other side of the front door. Before this computer system you could leave text delivery instructions. They told me to go to the website and set my delivery preferences. Tried editing the preferences and it's a pull-down list with no other pick and place to edit the instructions. I was told by the supervisor that the customers did a bad job of leaving instructions so they took away that capability and they had no plans to do anything more in the future.

A UPS package was shipped 11/29 for delivery on 12/4. Not only was the package late, even 3 days later, they do not provide an ETA. They have absolutely no shame in providing zero response to customer. I am super disappointed with UPS as this was a birthday gift.

I requested as suggested by our local news station to have packages to be held at UPS to prevent them from being stolen off the front stoop. I received no email notification verifying the change, no notice as to the date of arrival to begin counting the 5 days it would be held. The item was returned to sender. I am stuck paying for the shipping for an item I never received. Day 5 with a holiday accounted for should have been the day I went to pick it up and yet they had shipped it at 1 am that morning. I arrived at the pick up location at 9 and they didn't open until 10. That morning when I had called UPS, I asked if they could give me a direct dial number or connect me to that location. They said they didn't have a number for my pick up location.

UPS lost 3 packages to be delivered to me in 3 days this week. I spoke to the driver and he told me which house he left them at. It is an unoccupied house on the market to be sold on my street. He even got a signature for the box that required a signature which is nothing like mine. (There are sure some dishonest people in this world.) Total value is close to $2,000 and I cannot get them to reimburse me yet. It is "under investigation". The funny thing is I've done more investigating than they have.

Ok I'm annoyed, thank you that I used "good service" of UPS. I sent a package with Christmas gifts to my friend in Mexico. The package is held by customs UPS, at first they confiscated cookies, chocolates, candies and a firm soap for some global terms. Never had such experience before and I sent already several times chocolates or cookies via DHL to the friend in Mexico. It was first trauma.

Order a laptop from Walmart.com (never again). They use UPS, and a signature is required. I work all day. They do not deliver Saturdays. I googled the tel of UPS (not on the message they left on the door) and called. After wrestling my way through the computer voice, I finally reached a live person! She told me that I cannot pick up my package at the UPS, I cannot change the shipping address to my work, and that they return it if I won't be home Monday. "Hey Boss, I need to stay home all day in case UPS shows up." Ya, no. I hate UPS.

My package was originally scheduled for delivery on Wednesday Dec 3rd. Got this update status from ups.com: "We have not yet unloaded the package from the trailer. This may delay delivery. / Delivery will be rescheduled." Called customer service (yeah right) and was told it was rescheduled to be delivered the next day, even though the status did not change online. NO PACKAGE. Called them again, and said it will be delivered the next day, Friday or Monday. Was told because of the holiday rush, but I have a different package out for delivery today. Why is there no delay with the holiday rush with this package? Basically these idiots have no idea why this is not being unloaded from the truck and no idea when it will be delivered, and I can't go pick it up myself. Worthless **!

I scheduled a collection with these guys and to be fair, I do reside in a mildly confusing apartment complex that has several doors only 1 of which will lead to my sector. However, when I see the driver from my balcony drive up the road, honk at pedestrians and then drive off after a momentary glance after which receiving a failed collection email, I am left less than impressed. Say what you will but when it is your job to do this and you can't find a door, for goodness sake, maybe they should reconsider their training.

Had a package delivery today and until 5:00 PM, my tracking status said, "GUARANTEED delivery by end of day today." Now it says "We have not yet unloaded the package from the trailer/Delivery will be rescheduled." REALLY??? Then why say "GUARANTEED" when they knew that the package was still unloaded from the trailer??? FedEx has NEVER given me a chance to complain this way. And I'm yet to have one good experience with UPS. I wish the businesses I work with would rather choose FedEx over these non-performing jokers.

Since purchasing my home here in Buckeye, AZ, I have had nothing but problems with UPS. I have called and reported them and still nothing is done. Today, a computer was delivered in the rain outside my gate at my pool entrance. It was not left in a plastic bag and it was in plain site of the street. Why they would do this is beyond me. I had a UPS driver in WA for over 17 years that was wonderful. If there was a problem there, they cared. Here in Arizona, much like everything else, there is no care or even consideration. The company is deplorable!

This is the fourth time this last two month that I was expecting a package to be delivered, when I get an email stating my address was wrong and they couldn't deliver it! There was nothing wrong with my address. I've had it for the last 28 months, in that time I have received numerous shipping from UPS. Seems the driver was too lazy to care less and top all that he reported that my apartment number was missing on the delivery, yet they send me a card with the complete address including the apartment number. The second time he reported the apartment number was not visible. The third time report said the apartment number is missing or incorrect. This employee is lying to his teeth and he is falsifying his report, giving a bad name to the rest. Lastly I still don't have my package since the 24th of Nov. 2014.

I was expecting two packages and took a day off work to be at home to receive them. I also left the front door of the house open. I called UPS agent at 4pm to check on the status. They ensured both parcels were out for delivery. Checked the website for status again at 5pm and it said "The receiver was not available at the time of the first delivery attempt. A second attempt will be made". UNBELIEVABLE!!!! I called UPS again, they connected me with the local office who then said they would not call the driver because he already went home and if I want, I could go and pick up the package from the local office. WOW.

Last Thursday (which was Thanksgiving) I go online to target.com to order an iPad mini cause it was on sale for Black Friday so I order it and on Monday morning. I got an email saying "Your item has been shipped" okay great. I go and check the tracking Monday during the day and it says "Your package is in transit to the UPS facility". Tuesday morning I check the tracking to see where it's at and it says the same thing it did on Monday, check it again yesterday morning it yet again still says the same thing. Check it again this morning and yep you guessed it. Still saying the same thing so here I am thinking it's been sitting in the same place for the past 4 days now and hasn't moved.

I had two emails advising my delivery would be today between 10 and 2. No show. Twenty minutes to get through the automated system to speak to a real person to be told, "Oh, it's supposed to be sometime tomorrow." Practically called me a liar that I'd had 2 emails stating today. Took a day off work for nothing. Twice in the last 2 months, they have failed to deliver on time. TOTALLY USELESS COMPANY.

I signed up for this as I work odd hours and the office is never open when I'm here. I have my account set up to leave my packages at a place but what is the point when they are never there and always left at the office which I have to find time to go get them and it normally takes me a week to even find time when I'm off and the office is open. What a waste of time!

I ordered a transmission for my vehicle on Wednesday 11/26/14 and was surprised and delighted that it could be delivered on Friday 11/28/14 by UPS. The delivery was not made on Friday, or Monday, or Tuesday. Meanwhile my vehicle is in the shop so I'm paying for a rental car plus storage in the mechanic's garage. I called the shipper and he verifies that the package was shipped on Wednesday and supplies me with the tracking number. The UPS website tells me that it should be delivered today (12/3) but also shows other interesting information. It shows that they tried to deliver on 11/28/14 but the business was closed which it wasn't. They also say that the package will be delivered on the next business day but they did not try to deliver. It also shows that the sender requested that the package be held but also was not true. When I try to press the matter, I get the run around. They tell me that the package is damaged and that the package is lost and will not be delivered today. I'm not sure what to believe but meanwhile I'm out hundreds of dollars in mechanics fees and rental cars plus hours of my time trying to sort out their mess.

I had the worst delivery experience with UPS. Very rude and unprofessional customer care staff. I ordered a TV from amazon and spent all day in my front and back yard waiting for the delivery. When I felt it took too long I tracked my shipment online and found that they attempted to deliver it. I went to my door to check if they left any notice of the visit but found none. I called the customer care number and the staff was so unprofessional and so unhelpful insisting that I wasn't there to receive the tv and that they left me a notice which didn't happen. After many calls I talked to a supervisor who promised they'll send it back, and after waiting for 3 hours I called again the customer care only to tell me they tried again and I didn't answer! This time I was sitting all the time in my front yard by the door and no one came or left a notice. When I told them I want to complain they transferred me to a very rude lady called Samantha who was talking aggressively to me on the phone and when just told her to come down she told me "I'm calm. I'm not crazy! "

I had UPS package and ship a package to my sister on the east coast. Due to a news report stating it was not a good idea to have packages left, she contacted them and stated she would pick it up at a local UPS office. She had constant run around, the office didn't open until 10 am and was not told they would only hold the package for 3 days. With the Thanksgiving holiday and the fact that she is an RN working long shifts, she was unable to pick it up until today. She found out it had been returned to myself. When she tried to confirm it by calling their 800 number, they could not locate the tracking number she gave. After some time and run around, they did find it and told her it had, indeed, been sent back. I called the local UPS office and was informed I would need to come into their facility to pick up the package when it arrived and spend another $70 shipping for a 7 pound package. Needless to say, I will pick it up but will never use UPS again!!!!! This is just ludicrous. This company needs to be shut down!!!!!

I ordered a desk on the 26th of last month which was Wednesday. It was listed as "Out for Delivery" on the 1st, the following Monday. I wait all day, even see the truck pause outside of my house briefly around 2 pm before it moved on. I thought nothing of it. Sometimes they run two trucks through the area. It was after this I took apart my computer, cleared my temporary desk and moved everything out so I would have room to assemble it. Then 4 pm rolls around, 5, 6. A little after 7, I get a notice that it was left at the facility. So I call. They say that it was left behind and it will be out for delivery tomorrow. My UPS Choice says the window is between 10:15 am and 2:15 pm. I finish out my night and go to bed.

This is the second time this month that I was expecting a package to be delivered, when I get a email stating my address was wrong and they couldn't deliver it! There was nothing wrong with my address. I've had it for the last 30 years. Seems the driver was to lazy to deliver that day. Call to complain, they asked me if my house was hard to find! Are you kidding me! This would never happen if it were FEDEX!

I do not feel secure about having my packages left outside my door, so set aside time to accept a package in the 4-hour window provided to me. When that time came and went, I checked my UPS account online and the driver lied and said "The receiver was not available at the time of the first delivery attempt", when no attempt was made. My curtains were drawn open and the door was ajar, and no delivery person approached my door. Customer service said the words "I'm sorry", but continued to suggest that the driver made an attempt to deliver, not hearing my complaint regarding his non-delivery. So angry!!!

I had a package delivered while I was away. The driver literally threw my package onto the end of my 1/2 mile long driveway. It is a shared drive and we are the last ones on it. I called to complain and they told me they would call me back by end of day and that I should register under my choice to say where I want the packages delivered. It is like hide and seek trying to find the packages they deliver while Fed Ex puts it on my covered front porch. So what I need to create an account and put my preferences on for what I think is obvious. Ok I get right on to do that go through the whole process and it says my address is commercial. Which is ridiculous if anything I am rural!

We had a parcel that was to be delivered to our home on 28 Nov. Was per their tracking, on the truck for delivery. Our regular brown uniformed driver never comes past our house at 5PM, and knows the streets and addresses. We live in a residential neighborhood. House and mailbox is well lit, marked, etc. No attempts to deliver ever occurred on that day. The scab (temp) driver drove past our house as I was on the porch watching for them up to 9:30PM. They sped past our house, stopped down the street, in a Penske truck and then sped away. Then the status was falsified “incorrect street number, attempt to deliver, signature required (not), etc.” Then, was suppose to be re-delivered on Mon 1 Dec.

Recently I shipped a package from FL to PA. I was quoted a shipping charge (from UPS website/my account) of $36.80. After dropping the box off and the shipment was made (on time) I was charged $54.01 total. Then I received an email from UPS stating that I would be billed an extra $22.01 for fuel surcharges. I contacted UPS service 3 times to correct the situation - finally got an explanation. The dimensions and weight which I measured and weighed (41x15x13 - 36lbs) and were entered into the UPS online labeling system, were re-entered by the UPS driver(s) as 43x18x18, 49 lbs & 84lbs (weight changed in transition) resulting in the Fuel Charge of $22.01 which was credited back to my account. The quote of $36.80 was for the weight of the item only.

My neighbor just brought over my UPS package - soggy, wet and ruined. His house has a high wall, and the driver had tossed it over the wall in the rain, where it lay until discovered. My house has a large, dry porch, with the house number clearly displayed. The lazy UPS driver had obviously sat in his truck and thrown my delivered into my neighbor's yard. The package was correctly addressed, so there was no excuse for this. I shall never use UPS if I have a choice.

Yesterday November, 28, 2014 I was expecting two UPS deliveries from vendors. I made sure the UPS driver knows that we are open for business and stayed in the office. The two packages were very important. I kept tracking the packages and when I saw the UPS truck across the street I was hopeful that the packages will be delivered soon since the driver must see that our business is open (I left all lights on and the front door). I was wrong because he never came to our side of the street. A couple hours later the status of one of the shipments changed from "out for delivery" to "delivery attempted, business was closed" while the other shipment was still "out for delivery". I called UPS and after going through their hideous automated phone system I finally arrived at an agent who tried to explain to me that my business was closed so the driver brought the package back to UPS central distribution center.

Today, the UPS site states that tracking numbers are invalid numbers today. What is wrong with UPS? Lately, I try to make sure that NOTHING is delivered or sent via UPS. Unfortunately some businesses claim to have contracts with UPS that prevent them from using a more reliable delivery company (or so the company says). Thereupon, I look for another company that does NOT use UPS.

UPS was supposed to deliver a certified check / envelope from my bank to a car dealership to pay for my new car. They tried to deliver the package at 5:09 am on Friday 11/28/14 - but since the business was closed, they said they could not deliver it until Monday. It seems unreasonable for them to think that anyone / business would be open at 5 am. They should have offered re-delivery during normal or customary business hours. When offered to have a Federal Express driver pick up the package from their delivery center, they refused. They offered no assurance that the same thing wouldn't happen again. The consequences are that they have breached their obligation to use commercially reasonable judgement or practice.

We order something from Amazon and ship to where we got new jobs, but we are not over there at that time. Based on suggestion from Amazon (because they use UPS store), I tried to use the UPS service to delay the shipment. But they keep repeating exactly the same thing without explaining why we cannot register their "MY choice" and all other services. Then what they did was, they just left our expensive items in front our new place without requiring any signature. Are you kidding me? This is how UPS did their Job. Never work with them anymore!!!

Don't understand why UPS gives us customers commitment times and estimated times when they don't keep up with it, especially when we pay extra (Next Day Air). I was giving an estimated time of 9:45 am-1:45 pm for delivery today on a UPS My Choice email and a commit time of 3 pm on a track notification email. It's 6:30 pm and I just received my package. Isn't this a crime to falsify information to a customer? My package even states "Urgent" in big words but I guess that doesn't mean anything to them. I will never use these guys again, but for those that will continue to use UPS, you might want to consider paying for ground service, you might get it sooner than Next Day Air.

I ordered a life saving device which treats Sudden Cardiac arrest patients. I was told my shipment is on truck for delivery and will be delivered between 9.00 AM to 7.00 PM. I was in my front porch and my surveillance camera was on for the entire day. I called UPS at 4.10 PM sitting in my covered porch, Constantly checking delivery updates. When I checked at 5.10 PM, I was surprised by bold statement of unscrupulous driver claiming that he attempted to deliver and no one was available to pick up. Hope the driver does not get sick and wait for his younger cousin to slap him with equally fake notice to cover up his lethargy.

A package from my boss was shipped to me. The package was shipped to be left at the door if no answer. Since I'm on the road daily driving out of state I never know what time I will arrive home.The package came and a door tag left stating it must be signed for. Not so! The UPS driver here in my area is a real loser. His attitude is so unprofessional! He speeds throughout the neighborhood a 25 mph zone. Talks on his cell phone which is illegal in this state. He will only deliver once a day in the neighborhood thus if you are not home to receive your package tough luck! He will not leave a package ss even though none have ever been taken in the neighborhood. FEDEX delivers two to three times a day. They make sure you receive your packages in a friendly matter.