United Parcel Service - UPS Reviews

I ship my product all over the world, I had an account with UPS but I refuse to use them because of the delivery delays they create themselves. Every time I shipped a package with them or receive a package from them I watch the tracking of my shipment. They give an estimated delivery date let’s say the 10 of November. The package shows up at the local UPS facility on the 4th of November, instead of going ahead and delivering the package they hold it until the estimated delivery date. My customers also track their packages and when using UPS in the past they would get very irate about this. I have a package that arrived in the Raleigh, NC facility on the 3rd of December, it indicated on the truck for delivery on the 4th of December, it was not delivered and showed in the system the night of the 4th as may be delayed, it did not show up on the 5th of December and showed that it was en route to destination.

I had a package shipped from China to Las Vegas. The package arrived in Vegas, but never made it to my home. I've heard nothing but horrible things about UPS, and I work with a company that uses UPS and the complaints are non-stop. Unfortunately, this was my only option because this is who the vendor uses. How does a package come that far, and now it's untraceable. NEVER AGAIN!

Sent a package out on Nov. 3rd. They lost the package, every time I called spoke with a different person and received a different story/outcome. Finally after three weeks was told my claim would be approved and they would send check directly to my home. Waited another two weeks after filling out claim forms and still no check. Contacted them and was told I had to go through my local store for the claim return. Contacted local store. They did indeed receive the check finally but was told I had to wait another ten days before I could pick up. Once I went there to get the check it was only for 58.92. The contents was 50 alone plus 12.95 shipping and this doesn't include my fuel or time spent trying to get this taken care of.

UPS is a joke. Status has been "out for delivery" for 3 days. Don't even bother calling customer service because the wait time to speak with them is long then when they answer, they don't know **. Walmart should stop using them.

We purchased a TV from Best Buy on Thanksgiving and they are shipping it using UPS. For 4 consecutive days, UPS has been saying "Out for delivery today" followed by "Due to operating conditions, your package may be delayed. / Delivery will be rescheduled." Wow. If it happens once or twice, it's operating conditions out of your control. If it happens continuously everyday, it is not operating conditions but professional incompetence.

They had my buzzer number and all the information and we were home all the day, but they left a "Sorry we missed you" sticker. It is not the first time they have doing this. Shame on UPS, always makes me go to a far store to pick up my parcel.

I have several packages that have been sitting on a trailer at my local UPS, they tell me they are too overloaded to deliver my packages- WTH... I have had delays and reschedules for the last week. I eventually told them to pull my packages off the trailer and I will go get them, may as well went shopping myself!!!!

Terrible company and complete let down for Christmas - family sent me a box of 4 KG for Christmas and arrived with half of items in as it stated did not apply with GUIDELINES - this is ridiculous. I tried to speak to the customer service department and they said they could not help - what is the point of customer service if they do not want to help you? They gave me a number to a Mexican UPS who said pay an extra 40£/50$ on top of original price. They didn't need to ask as I looked on my bank account it had already been taken. This makes me worry about future problems if they continue to take money without asking. I got given lots of numbers which then took me back to the pointless customer service which wasted 3 hours of my time talking to people who didn't care. Please do not use this dodgy slow company.

This is twice in two weeks they have misplaced my package... Last time I had to go pick it up to get it in time and now once again they have "missorted" my package, I was informed by UPS that I could pick it up 1 1/2 hrs away if I need it today. It was due yesterday and they updated the package to today, yesterday and now it has been missorted and no delivery date is available. Over the years this company has gone way downhill with customer service and reliability. I would never use them if I could choose who would ship to me.

I believe Consumer Affairs belief that 1-star is the lowest rating, is a disservice as some of these items are not worth a single star. UPS attempted a surprise delivery, because it was Saturday and no one was home. Didn't know they could deliver on Saturday, for a UPS Ground delivery. Posted on the door, however, were directions for alternate authorized delivery that they have followed for hundreds of packages prior to this one -- who can sign for any package and show authorization to sign on our behalf, if UPS needed proof. Instead, they left a notice that they would attempt re-delivery on the following weekday (Monday).

Last week I had a package delivered to my home which was clothing. The UPS site said that it was delivered to my front door (complete lie). The package was thrown at the bottom of my driveway which is 275 feet long. Did I mention it was raining? Well... Items were destroyed so I contacted UPS and got a message stating that package was delivered and ignoring any and all concerns. Well... Yesterday I had 3 packages that were being delivered and one required a signature verification. I sat and waited most of the day to be able to sign for my package. At 7:48 PM I noticed the UPS truck approaching my home down the private drive. I started flicking the lights so that they would know I was there.

Returning a package to Amazon, the driver who was expected, came with no meter and no labels of proof that I was returning my package. He was arrogant, said he didn't have them, and then proceeded to walk away with a smirk on his face. I called UPS, described the driver's appearance, and they said they'd make sure his supervisor got the report. However, when I noted my activity report online, it was said, "The package was not ready at the time of the first pickup attempt. A second attempt will be made." - the first lie! I called UPS immediately, and asked that they not send a driver the next day; I wouldn't be home. A driver obviously came to pick up the package. I wasn't home, so he left a message as of his 2nd attempt (I've called UPS numerous times, and there were always apologies, but nothing was ever done; in fact, they blamed the victim - me.).

Ordered two games from games for my son birthday. Said to be delivered 11/29. They keep changing my delivery. Here it is 12/4 and my son birthday was yesterday and thanks to them I look like I forgot my son's birthday when all he wanted was the two games that weren't in stores but had to buy online. I'm furious because the delivery truck GPS shows them every time in my neighborhood but always passing up my order I guess three days in a row. Location is in Atlanta on Marvin drive or whatever. I hate UPS unreliability.

My stuff was suppose to be delivered Friday. Didn't get it. Then I get a email saying it will be delivered Saturday, we I didn't get it. Then I get a email saying it will be delivered today and still no package. This is crap, if you didn't get it to me then why not deliver my stuff first thing the next day? It seems like common sense to me. Customer service 101. But UPS doesn't give a crap about customer service. I hope they go out of business.

I relocated from Buffalo New York to Atlanta Georgia. I paid over $1,700 to ship 22 boxes of my things. UPS not only did not deliver them on time but today is December 4th and I still have not received all of my things. Some things have been returned to the address I shipped them from and there are other items very valuable that have been broken. People have not return phone calls and someone closed my case without my knowledge or permission.

If I could give UPS 0 stars, TRUST ME I would!!! I’ve unfortunately had the displeasure of having multiple packages delivered through them this week and every single one has been either cancelled, delayed, lost or thrown on my stairs in the middle of the night without any alert that they even delivered it. These drivers and customer service are the worst I’ve ever dealt it. Save your money and go to FedEx! They actually care about their customers and every package gets delivered on time. I’m still waiting on 2 packages that I paid extra to have expedited and they’re nowhere to be found and these idiots can’t find the package or have it delivered. Horrible, incompetent and honestly, a piece of ** company!! I hope they go bankrupt one day because their way of dealing with their customers is sure to lead them down that road when everyone starts going to FedEx!!!

This will be the 7th time UPS either fails to deliver when promised or shows up after 10PM looking to deliver when the email I received says delivery by end of day. My day ends at 8 max. They rescheduled my delivery for Sat, by end of day, I canceled my plans to wait for my delivery, and of course, it never arrived. I check on the UPS app to see if they rescheduled, still shows enroute with no info available. By far the worst delivery company out. At least in NJ. I will not buy anything online if their delivery is done by UPS.

I've never received my package that was sent by Fido through UPS. When entering tracking number it just shows exception and I keep getting "Delivery will be delayed by one business day" for four days now. When called customer service 2 days ago they said I should expect to receive the package that day which I never received and got "Delivery will be delayed by one business day." message on the website again. Really disappointed.

I ordered a Chromebook on Amazon. I had Amazon Prime. I bought it on Nov 27th, and so it was going to arrive on Nov 29th. UPS is the carrier for the shipment of my item from Amazon. On Nov 29th, the tracking information said that it's out for delivery. I'm so excited. But night came, and it never showed. I looked it up, and it had gone back to the UPS facility after being out for delivery. OK. Maybe it was too busy and never got to my house, so I waited for next day. Nov 30th was exactly the same result.

I’ve been waiting on my package to get delivered all day. It’s a signature required package. UPS website claims it was out for delivery today so I decided to wait. I’ve waited all day for the package then at 8 pm the status changes to "In transit, estimated delivery unavailable". I’ve been waiting on this package for a week because of “delays” due to inclement conditions. UPS needs to get their act together. They know what happens during the holidays. They know a lot of packages get sent out. They need to be prepared for it. Obviously they’re not. The least they could do is not say my package is out for delivery and I wait all day for it and then change it to "in transit". That’s BS.

Instead of delivering packages I order to my residence address UPS drops my packages at the local post office and I have to go there to get the packages. This has been going on for years and I do not appreciate UPS not doing the job it is designed to do. I live in a small community, Columbia Falls, Montana, where there is no home delivery. I receive all mail at a PO Box at the post office. At many companies where I order products they do not accept PO Boxes for delivery. If I do not list my PO Box then the post office will return the package to the sender. I have tried to contact UPS but it is impossible to get through their robotic phone system. Hope you can help.

I ordered something that was shipped with UPS. They keep saying that my package is out for delivery but they never deliver my package. I called to see what the problem was and they told me they would try to fix the problem and still nothing and it has been over a week since my scheduled delivery date and still no package.

UPS left slip on door - no boxes checked. Why item not delivered - well I'm not psychic so didn't know. Took over 2 1/2 HOURS trying to phone and then online to find out they required a signature and to change delivery location to a UPS store since I have a life and can't hang around the house all day... Receive email today - indicates they are still trying to deliver to my house. I need this item. Can't call local store - THEY ARE CLOSED. My advice use the post office, at least you will get a real person on the phone.

The package was to be delivered on Thursday, 30 Nov, by 1030 hrs. It was not and when I checked the tracking site, it said it was in Louisville, KY and would be delivered on Monday, 4 Dec, by 1030 hrs. I went to the office on Friday and was told that I would receive a refund. I told them the package needed to be delivered ASAP. I asked that it be delivered by Saturday. I received a call back from Josh ** of Fair Lakes UPS saying that the package would be expedited. It was not, so not only can they not provide the service they advertise, their employees are dishonest. I had lined up FedEx to pick-up the package in Louisville, but could not get an address. Then I was told, again by Josh, that it was on a truck. They will never receive my business again. They are slower and less reliable than the US Post Office.

It’s easy to do negative reviews, but most people don’t take the time to mention positive things. The regular delivery man at my address is just great. Always friendly and helpful. I’ve even crossed paths with him around town and he always waves when I go by. He is certainly an asset to have among UPS employees. Obviously I won’t mention his name here to protect his privacy. I’m sure you can find the delivery driver for Cheney Highway. Kudos to him. If possible can you pass this information on to his dispatch station and management. I know what Brown can do for me. Both up North and down here in the winter.

I ordered running shoes from Finish Line because they didn't have the ones I wanted in the store - they were sold out. I spent an extra 25 dollars to have it shipped strictly within two days because I was only staying for a week at my family's place for Thanksgiving. The package arrived at my family's house as I was boarding the plane home - exactly one week after I ordered it. UPS refused to give me a refund and I had to pay an extra 15 dollars to have it shipped to my destination. 1 star for them for not owning up to their failure to deliver anywhere near the promised time.

RANT!!! #UPSsucks Wednesday we are notified by UPS via email that we have a package coming (well really more than one, two are already a day late that were supposed to be delivered yesterday) and should be delivered between 3:30 and 7:30pm. Still waiting at 9:20 pm when the driver finally arrives. We hear him going through the truck from inside the house more than likely searching for the packages. He comes to the door with three. Two that were due to be delivered yesterday and one due tomorrow. The one that was supposed to come today is AWOL. When asked about the 4th package, he said he could not find it on the truck but he is busy and will bring it Thursday.

UPS has one of the worst logistics team ever put together. My package keeps on getting delayed and pushed back day after day. UPS is definitely on my blacklist for the worst customer service provider. They need to get their act together seriously...

Don’t ship with UPS! My package has been delayed 3 times now, it was out for delivery twice but never deliver. I call UPS twice to file an inquiry. They promise to look things over and return my call, they never did. Service with them is very bad, I would advise everyone to look for another alternative.

Package was scheduled for delivery on Thursday. I saw the UPS driver and ask where’s my package. I was told that’s all they packed on the truck. So if that’s the case why the hell is does the tracking number say the package is out for delivery. The response was they pack so much stuff on the truck that not all are accounted for. Seriously. Lol. So it’s now Friday got a note for a failed re-delivery attempt. Omg. UPS is driving me crazy. Call the customer service which try to contact the distribution center. No help. Spoke to a supervisor: "Only option you got is to wait till Monday." That’s it. Man these guys are the best.

I have at least 5 shipments pending and delivery is unknown. Every day my shipments are "out for delivery" but they never get delivered. UPS does not allow human interaction to voice problems and you cannot break through the robotic messages offered from the website nor on the telephone. I am reporting them to the BBB on Monday due to this terrible service. Shame on UPS. You deserve to go out of service.

This company is worse than the postal service. They never hire enough people only for Christmas. And even then they mess up... Walmart uses them and I think that I got one thing on time this year out of 10 things that I ordered... Why are these people still in business...

I have next day air shipment with UPS. It should deliver on Thursday. Online tracking shows technical issue cant update. About 9 pm in evening I have contacted UPRS by phone. There was a wait of 30 minutes to talk with representative. Once representative came on phone, I asked for shipment update and he said, "Your shipment is on vehicle. It will be deliver today." I asked it's already 9:30 pm and online tracking dont show that shipment is on vehicle. He replied, "I have checked. Shipment is with Driver. It will be deliver today. Due to holiday season we will deliver up to 11 pm." On that day I did not receive shipment.

I was expecting a package on 11/30, I called 3 times to check the status of my package, told all 3 times will be delivered on 11/30. When the UPS guy and no package, I called again and again, told same thing, was out with a different driver. WHEN 5 pm came and still no package, I called again and got Tre ID # ** and she said the same thing... will be delivered. WHEN 6pm came and went and still no package, I called again and got Megan ID # ** and she said that the package was not being delivered today that it was never on the truck, it missed the truck... THEN I went on the website and requested assistance and as of yet, now that it shows it is being delivered today. I get a message from the website chat. "I don't show your package made it on the truck." HORRIBLE CUSTOMER EXPERIENCE... wish there was an alternative and more people used it.

I can't tell you how many bad experiences I've had with UPS... I've lost count. What I can tell you is that any time I have a package coming that requires a signature (always from Verizon when getting a new phone... Like today), I can guarantee you it won't show up when scheduled. I will take a day off from work to be here to sign for the package... Become a prisoner in my own house waiting for UPS to show. 7 p.m. passes... No UPS. 8 p.m., still no UPS. Chat with CSRs who "assure me the package will be delivered today"... except, no it will not be delivered today. Maybe tomorrow. Who knows. But I can't keep taking days off to sign for it and have no other options - can't have it delivered to work because it's not an option.

Not good experience. My packages were held up here for three days without a move, not sure why not delivered to my house. After several chat and phone sessions with UPS, I was told to pick up at this location, which wasn't what discussed during the phone and chat. Called this location, a gentleman answered the phone, but couldn't find my stuff by tracking number, but tried by my last name and found my packages, and then told me that I could come over to pick up at the moment. So I drove there after hang up the phone, but only being stopped at the security gate, told me the pickup time window is only 8am-9am and 7pm-8pm. Tried to call that phone number back, no one picked up the phone. What a waste! There isn't customer service here.

My main complaint is with their website. I find it confusing and ineffective. In this day of modern technology most services seem to use the internet to improve performance. UPS seems to have missed the boat. The painful process of receiving a package via UPS begins with a useless and complex email stating that something's arriving tomorrow anytime between 8:00 am to 8:00 pm. That doesn't really help anyone plan their day, does it? Next it offers make believe options, such as assigning it to a UPS store nearby, holding it at the airport, or rescheduling for another useless 12 hour window on another day. In my most recent delivery everything but, hold at the airport, was grayed out and not an option for some reason. When I clicked on the airport option the program froze. Today I got another email saying, "We tried to deliver and you weren't home".

If I could give a negative -1 I would! The entire process was and still is a completely horrific experience. First, the website was not working properly, so an agent had to enter my info., and I had to create an account... DON’T DO IT! Since I was moving my mother with me to another state I didn’t have my computer to print labels, so she said a driver would bring them between 10am-2pm. And quoted a price and assured me it wouldn’t go over a certain rate. That’s laughable. It cost way more and the driver never showed. I called and they told me, "Oh, it’s up to 7pm." The guy came an hour after I called without any manual slips and had no idea he was getting the boxes, so I had to write everything on each box. This was after he called his supervisor. Now... That’s 1 supervisor.

My Amazon Pantry order was scheduled for delivery today 11/30/2017. It hasn't come yet. Website says that there's a delay but no given reason for the delay. I believe they need to have better descriptions for things. A delay could mean anything. UPS sucks.

Ok so I requested a hold at a UPS location. So I go there and they on their own decide to send it to a location 30 miles from the initial hold. One which only has 2 hours a day 8-9 am and 7-8 pm that one can pick up a parcel? Stupid you bet!!! Sends packages anyplace THEY desire.

I have a package that was mailed out the same time as FOUR OTHER ITEMS. Every one of those made it to me on time but for some UNEXPLAINABLE reason UPS cant tell me why my package is being delayed with NO INCLEMENT WEATHER. It was scanned and labeled OUT FOR DELIVERY this morning and now it is DELAYED with a reschedule for delivery. NO ONE I speak to can tell me why and to TOP it all off I am not allowed to pick up my package, that is delayed because of UPS, because I didn't pay some absurd amount for a SPECIAL membership that allows me to pick up my package. HAD I KNOWN UPS was so incapable I would have picked up the dang item at the store I ordered from vs having it mailed to me!!!

Amazon delivery of two packages were supposed to happen 11/28. While watching tracking, saw that the packages were scanned at local UPS facility on 11/27, would be out for delivery 11/28. It is now 11/30 and can't get an answer as to why, if my packages are at the local facility and stated placed on delivery truck for delivery two days in a row why they still have not been delivered. Amazon has been a joke with this issue as well. I used to insist on UPS, and I can understand this time of year there may be delays, but don't lie to me. UPS has lost a customer due to their inability to explain, without lying, what the hold up is and I feel like my business just doesn't matter to them, shame on them.

I have had a package out for delivery for three days. It keeps being sent back to the main office (I've been home all day every day.). I called the main number and was told my local office would call me back. So far no response. After a major delay, shouldn't I be a first customer for the next day? If I don't get my package in another two days, it will be too late. Beyond frustrating. They block a time, don't deliver. Promise a day and don't deliver. They don't ring the doorbell. Myriad of problems with this company.

It's been 8 days since I ordered my dog's medication UPS 2 Day Air and I still haven't received it. I had my dog's medication shipped UPS 2 day Air, because it was urgent that he get it. It's been mis-sorted and sat in California for 5 days, not delivered, delayed, and now put on a truck again for delivery after I arranged to pick it up and promised it would be waiting for me. Who wants to sue UPS? Class Action suit?

My package tracking is now showing that it has been out for delivery for 2 days. Tried to contact a real person to see WTH is going on & can only get an automated "Virtual Assistant" & calling only yields no options for speaking with a real person. I will NEVER buy from a company that uses UPS ever again ~ Period! I don't know what has happened to UPS in recent years, but if they continue this kind of service, they will cease to around much longer, in my opinion.

I travel a lot, so when needing to reschedule a package delivery, was surprised to find a $5 fee, but I have no choice. Well I wait the 3pm- 7pm window only to be disappointed with NO delivery. I call the next day. On hold and transferred to 2 different people. This is 55 minutes, only to be told someone will look into it and call me back. They do, 2 hrs later (told within 1hr) only to say the package never got loaded on the truck. They will deliver it tomorrow. I will not be home tomorrow. Oh - no worries - they will try 3 todays in a row. My package is sensitive to heat, but no resolution to that - just sit & wait for it? So how do I get my $5 refund for a service I did not receive? Oh you have to call back - we don’t do that here. Another 30 minutes on hold and transferred to someone else and finally they disconnect me. No refund, no satisfaction, just a horrible experience with a company that got too large to provide good service.

I know that sometimes packages can be delayed but the Lenexa, KS, facility is particularly bad. I've never seen a package that gets delayed there come out in less than 3 days. It just sits there, regardless of the time of year and package flow. I contacted customer service about my most recent package delivery 3 times in 2 days without a successful response:

I receive 3 emails from UPS stating my package would be here between 3-7. I left at 12:00. Was back at 12:28. They attempted to deliver at 12:06 then refused to redeliver. I called first time. They said someone would call me back. Never did. I called back 2 hours later. They were rude and told me delivery time was not accurate. Website says leave a note. I did and they refused my signature on the note. Left on the front door!!! UPS slip was left stuck to door next to my signature.

I really don't write a lot of reviews, but my recent horrendous experience with UPS has really compelled me to sign up here and write a review. I ordered a package that should have arrived from the 22nd at the earliest to the 27th at the latest, and have yet received anything. It's been updated to 'out for delivery' about 4 times, only to be delayed to the next day or rescheduled. They had the audacity to even put 'delivery attempted' on the first day, which was complete BS, since I was home that entire day (I would had received a notice at the door even if I wasn't present).

UPS is absolutely a cluster for a company. I signed up for their online account at UPS.com. I had one package years ago sent to a UPS store as I was not in town. Years later I still cannot get UPS to stop sending packages there. When my new iPhone was shipped it took an additional week for me to pick up because of this little glitch. I had to speak with 3 different UPS customer support reps all with different answers, all telling me I would receive the package the next day. At long last I had to call Apple and with a conference call that I had to set up we got to the bottom of this and I had to go down to the distribution point and get my package.

Extremely dissatisfied with the delivery service from UPS. I receive emails from UPS when my package is delivered. Our driver puts on the email that he left it at the front door, however we are home and there is no package left at any door. We live approximately 300 ft from the street which is also a very busy street. On 11/25/17 the package he said that he left at the front door was never found and we were home. UPS said that they will investigate but we haven't heard a thing. Last evening another email came through at 8:15 and said 3 packages were left at the front door.

I am usually the patient type, but the constant ** ups are becoming truly spectacular. For starters, how in the flying ** do you manage to deliver a big box with a baby stroller in it to the wrong address? How do you walk into a building with the number already on it, sit a package in front of an apartment and it turns out to not be the right apartment nor the right building? How do you manage to screw up a "self appointed" delivery to one of the lockers, and it turns out that after said drop off, the package was not dropped off. So not only does one get the "delivered" email, but also the "not delivered" one a few minutes later, causing a cluster** of confusion that the customer service reps can not answer for. One would assume that if the drivers are tired, actually walking and moving around delivering packages should not be where they drop the ball. We may need to reconsider our USPS, and not this privatized for profit trash that does not work on weekends.

I was shipping 17 boxes to Sedona Az from Phila. I was continually misinformed every step of the way. I opted to take standard 100$ insurance per box. I did not have UPS pack boxes. As I did not purchase additional insurance or declare value of individual items I was only entitle to standard 100$ per box. I was told that insurance is automatic. I asked directly whether I was entitled to standard 100$ no matter who packed boxes and person assisting said, "Yes that is correct." Boxes packed by 5 star professional movers.

UPS has a history of frequent deliveries to the wrong location, including this past week. The correct location is clearly marked at the street and noted on the package label (the address). In addition, at the location where UPS dumps packages, a sign is posted prohibiting the dumping of packages there in two languages and accompanied by a very simple diagram directing them where to go. The property is in a very easy-to-find location. Some drivers deliver correctly, but others do not.

I was waiting for my secured and express mail which they delivered it by the time they said, although they didn't delivered it to me and this mail was secured!!! Secured means that they need to have my signature, to deliver it and that never happened in my case, so my mail, which it was really important, was lost!! Plus I needed 2 months to have this document in my hands plus 300 euros!!!

I mail a package 11/20. ETA was 11/25. Check UPS site. Said arrived in GB WI and on track for 25th, Friday 11/25 came and went, Monday 11/27 checked site again. Said package on truck out for delivery at 9:30 pm. Site stated package rescheduled for delivery per UPS and driver. Tuesday 11/28 still on truck for delivery. So much for 3-5 days. Next time I will use USPS or FedEx, while they are slow, they at least deliver what's on the trucks when they say.

I was informed by UPS that I would receive a package on Saturday Nov. 25th by end of day. In my UPS My Choice App, it informed me also that the package would be delivered by the end of the day on Nov 25th. After waiting all day for the package, and changing my plans to be home, at 9pm I called customer service to find out what was happening. I was told that the package is on its way and would be delivered that day, even though it's after hours on a Saturday night.

Yesterday at 7:45 pm (give or take ten minutes) the driver finished all his deliveries belonging to the neighborhood directly across from my house, decided to park his truck put on the hazards & print me out a “sorry we missed you” thing and stick it to my mailbox rather than actually do his job and deliver the package. I have a very long driveway, but I saw this all from my front window, we also have motion sensors in our driveway that go off when anyone comes to our house, nothing went off.

As a business owner I am constantly getting merchandise shipped to my business. I was supposed to get my merchandise since 11-16-17 and it is now the 11-24-17 and I still have not received my merchandise. On 11-20-17 I called the Saddle Brook, NJ office and spoke to op. Maria who placed me on hold and never returned. I called back again and op. Maria told me she was unsure if where my merchandise was located but told me she can give me a number to call and find out. When I asked to speak to a supervisor she stated none was available. I called the customer service number and spoke to op. Ray and then op. Daniel and then op. Deva and even supervisor Etzil and I still have not received my package. The supervisor asked me if I couldn't pick up my package instead of addressing the incorrect information that was written in the system by op. Maria. I asked for this to be investigated and for op. Maria to be properly trained.

I paid for 2 day air and made sure they will deliver on Friday. Except my tracking was updated at 11am on the Friday with 'attempted to deliver' message, except there was no UPS attempt at all. After calling the center, they told me the sorting office 'assumed' I am closed for Friday. How can you 'assume' a resident address is closed on a Friday? Obviously I could not get my money back and it took them FIVE days to deliver instead of two. This is not the first time something like this happened, among FedEx, USPS and UPS, UPS usually have the worst service and most fake attempts.

Pay for 3 day shipping. Item is in Washington state, destination is Southern California. That’s 2 states away. (In case you work for UPS and don’t know where anything is!) Tuesday item starts shipping process. Wednesday morning package is in Oregon, one state away. 4 hours later, package is in... KENTUCKY??? UPS says package is in “transit” and will arrive on time on Monday! And Kentucky is where they port everything, so if I send a package down the street, it will have to go to Kentucky first! Yeah! So not efficient, and that’s what the tech on the phone called it, “efficient”!!! Also UPS uses other businesses, as pick up places. If you weren’t home they will leave the package at a nearby business where you can pick it up. They never leave door tags, probably since it has info on it and if they wouldn’t leave the package in my ghetto neighborhood, why would they leave the door tag? Realized package never came after some time.

When you are expecting an expensive gift you ensure that it is sent through a protected delivery service. I spent four days on the phone with UPS to make sure that my package was delivered to a protected pick up point. I even had confirmation of that fact in writing. Came home to find the package thrown in the middle of the driveway of my multi-unit apartment building!!! No signature. Just thrown in the middle of the driveway as if the driver drove by slowly and threw it out of the vehicle without getting out! I will specifically ask from now on if a supplier uses UPS and if they do I will not buy from them.

Just got a call from a company that I ordered medical supplies, telling me that the package was returned marked address not correct. This is about the 25th time this has happened when anything is shipped to us using UPS. I have lived at this address since 1978 and have been receiving packages by UPS for about 10+ yrs. I think that some of their drivers are just plain lazy as my address can be found by using Google. And I have a mailbox on the road plainly marked, plus my husband painted the number on the concrete drive at the road. Now I get to pay a second shipping charge due to their sorry drivers.

Really bad experiences with UPS. Ordered some gifts for my mom two weeks ago, and felt so excited! UPS really ruined it. First package was delivered to a place only UPS knew. I was at home at the time it was delivered, but the truck never showed. I called the UPS the second day and that case is still under investigation currently.

I have had several horrible experiences with UPS and their delivery. The first incident my package arrived in my city and kept saying arrived then sent out and arrived for several days. Then it was finally out for delivery. I waited all day and never received my package. All of a sudden my tracking says "A required security check has delayed delivery." How does this happen after it was already on a truck out for delivery. I don't get an update for a couple days and I have spent multiple days calling and trying to figure out where my stuff is.

Just wanted to share my experience with UPS. I sent my 4 suitcase, one box and a boarding bag. I received my all item except boarding bag, then I called UPS and you will feel strange that the UPS said, "It is not me, It is the store from where you shipped the Item". Then I contacted UPS Miami (UPS Store #2791). Then the store manager Jimmy, he said he will look and after a follow up of three months he said, "We didn't find the package, so I will give you $100", and I should let you know that the shipping cost of that bag was $70, he said that, "We can pay you more than that because our policy is that we won't give more than $100 as it was not insured".

I have been waiting for important documents sent 2 day delivery. 1 attempt to deliver one day. Late note left next day. It will be dropped off at the local UPS store. I was informed this very important delivery was picked up at 9.36am to be dropped off by close of business. Why must my now 2 day late parcel spend all day in the back of a truck? I was informed by the local office it should be there by 1 pm. NO IT WASN'T. I WAS TOLD NOW BY 3PM LATEST. NO IT DIDN'T. I find local truck. He gave me the number for the main hub in Tampa. They tell me it's been at drop off center since 9.36. NO IT WASN'T. After going back to the center was then told must be a different truck and will be here by 6pm. NO IT WASN'T. Drop off office now closed at 7pm. Called customer service again and told it was rescheduled for Monday by the end of the day. Totally unacceptable and ridiculous. You are a disgrace of a company.

My elderly mother sat at my sister's house waiting 4 hours for UPS to deliver a package containing her new credit card. My sister was told UPS needed a signature and wouldn't leave the package at her front door. My sister came home four hours later only to find the package was left at the front door. NO RINGING OF THE DOORBELL AND NO SIGNATURE. Not sure what time the package was delivered and my mom had to wait for four hours for nothing and the package sitting at her front steps just waiting for someone to possibly steal the package. I've had similar situations where I'm at home waiting for a package and they DON'T ring the doorbell. This is why a higher percentage or packages are being stolen by them not ringing the doorbell to let the homeowner know there is a package at their door. My sister lives in Saint Paul, Minnesota and I live in Marin County, California. CAN YOU PLEASE RING THE DOORBELL!!!

They lost an item, they didn't bother to inform me about that. They say that they deliver package, but they don't know where the package go or to whom. I'm very disappointed in this company and I will NEVER ever be their customer again.

The packages I have received that have been shipped via UPS over the past few months have either been so damaged that they were returned to the shipper with me never seeing them, delivered to me with damaged and/or missing contents, or the whole package has disappeared entirely. I could understand this happening occasionally, but the current service is entirely unacceptable. This week alone, one of my packages was returned due to damage, the other package delivered was damaged and missing contents with some contents of items spilled out in the box. Way to go UPS... you've ruined every package this week and caused me no end of stress and headaches. Returned package.

I have been waiting since 9:30 this morning (It is now 5:40pm) for a replacement credit card that was overnighted using UPS. This is not the first time that they have not delivered when they promise. If you look at the fine print. It says guaranteed by 10:30 or noon or end of day depending on where you live. REALLY?? That is not a promise but a hope and a prayer. Why not just say, "we will deliver it when we feel like it".

I was emailed last week and told I'd need to be at home the next day to sign for a package. I couldn't be at home so I asked to pick it up at a location. Got to location. Wasn't there. Located it in Miami. Asked for it to be sent to the same pick up location. Now I'm emailed and told I have to be home to sign for it tomorrow.

On 11/08/2017 I dropped four packages at PostNet (UPS sub) to be shipped to Amazon for return. The two smaller boxes were documented by UPS as picked up. The other two (over $60 value) were not documented. I used tracking numbers but there is no reflection they were ever picked up but all were at same location, same time.

I ordered a life-saving medical device that we needed urgently from Inogen. I paid for overnight delivery. UPS attempted delivery at 2:30pm on Friday but did not leave the package as they claimed it required a signature. I was not told I needed to be home for a signature. In fact, when the Inogen representative called me at 4pm, he told me that he had received confirmation that the package had been delivered. I mentioned to him I was not at home but would be in about an hour. He told me he would be gone but if I had any questions setting up the machine, there was a customer service number in the instruction packet. Not once did he suggest I needed to be there.

I think it may just be the area I live in but I've just about had it with UPS. Almost every time I'm expecting a package, they say they attempted to deliver but they straight up didn't. I always stay home to make sure I'm home when they deliver the packages (I'm in an apartment) but more times than not, I stay home for no reason. I chose to work from home today, I could have gone to my work studio where I have the technology to do better work but I stayed home so I could receive my packages. They said they attempted to deliver and I wasn't home. LIES. I'm so sick of it! And apparently after doing some research, I found out I'm not alone. This happens to lots of people.

I would like to praise and thank my postal carrier at **. She is excellent at sorting out the mail. Throughout the year, she is reliable at delivering the mail and packages and is undeterred by snow, rain, heat or gloom of night. I also appreciate her daily warm interactions with the residents of the Silver Towers in NYC.

My employer had sent work laptop and I was waiting for hours at scheduled time frame. Without delivering the laptop the status was updated as delivered. Never ever trust them. On enquiring I was told to go for claims. They never realized the stress and consequence faced by the customers.

San Bernardino, CA, US." I have lived here almost five years and have got a lot sent by UPS and now this. I called and they said that it must of been a new driver. That is no excuse. I live a half mile from their depot and drivers go past my house all the time.

In the last 3 years, not once has it happened the mail or parcel were delivered without contacting the customer service. The two instances I like to mention are: (1) Tracking # ** - The product was never delivered while the online status showed delivered. I contacted UPS customer care and they said they will check with local office. The local office a day later confirmed the product was damaged in transit and was returned to sender, which led to a complicated refund from Lenovo that took more than 2 months.

So I sent a package from Houston to Tennessee from Nov 3-4 so the package will get there next day. So the package then doesn’t get delivered until Nov 6. I call requesting a refund, customer service first time I called said it was a weather delay in Louisville KY, so little do they know I have family/friend there. I then talk to them. They said weather was great. I look it up online it’s 71 degrees, so I then call back again to UPS y’all to the same guy. He says it’s now a plan problem. So then I ask to speak to manager, wait 6 minutes, manager comes on says, "No sir it was weather from Louisville KY- Tennessee" is why package didn’t get delivered and that they don’t work on Sundays...

This is the sixth time I've used UPS for shipping. I pay 9-12 dollars every time, mind you it's only coming from San Antonio to Grand Prairie which is only a 4 hour drive. It's never on time even though tracking says by end of the day. Always 3-4 days later, why "charge" when they don't keep their word, or give a refund back to customer for not keeping your promise!!

Getting a package from a company 10 miles away. UPS says we weren't home so they left. Lies. We were home. Then they said next business day that was 8 days ago and we still don't have. Tracking keeps saying tomorrow. Everything I buy that gets shipped I will demand not on UPS.

Never really thought about who delivered my packages until now. Ordered a fuel pump for my truck online because it said 2-4 day shipping. Fast forward and it’s now been 11 days, YES 11! Still don’t have my package and I’ve now been without my vehicle this whole time. Utter **. Then I got to complain on UPS’s Website and look at that no place to review them of course. Every time I buy something from Amazon they send me an email asking if everything was satisfactory. I will go out of my way to never use UPS again.

On November 3rd I was supposed to be delivered a package by end of the day, when I got home I found a notice that UPS had tried to deliver my package at 1:16 in the afternoon. How is that end of day! After several attempts to talk to a human being at their customer service center I finally talked to an employee who told me my package would be delivered between 6 and 8 on Monday since they don’t work on Saturday. At 9:01 that same evening someone (female) from the UPS facility that has my package phoned me saying that they do work on Saturdays and so my package would be delivered then.

For relocation - My company has requested to use UPS service for moving my personal things and suitcases. I am new to US and nobody said me in the Staples store about the insurance for parcel services. Of course, it is my ignorance that I did not know about the insurance. Out of 3 packages sent, UPS lost one of my package and I have been waiting it for a long time. After reaching out to them, they said as the package is lost in a cool manner. They said they will be giving 100$ as compensation. I got frustrated and depressed. How come it will be missing??? Items in my package worth more 1000$ all of them were bought from India. Little stranded.

Always delivers packages during work hours to residential addresses. How can anyone be at home during 1PM-3PM? I would never use UPS for shipping or receiving if possible. Customer care is very inflexible and the phone App is useless.

I received an email that an overnight package was delayed due to severe weather. I called UPS and the CSR told me the same thing their website did, the package was checked into the Milwaukee, WI facility at 6:40 am and delayed due to severe weather, which was inaccurate as the skies are clear in the entire state with no bad weather predicted. She told me to hang up and call back in a couple minutes for an update. This was concerning as it wasn’t anything I didn’t already know.

A package that was supposed to be delivered to me was delivered to another person and when I inquire with the UPS driver if there was a package for me the driver said, “No”. Outright lying without checking the delivery information and delivering to another person is outright theft on the UPS driver's end. BBB giving UPS an A+ is wrong especially with so many complaints. And when I got a call back from UPS, I told them I wanted the driver fired for theft which they declined to fire the driver for theft. This is unacceptable. Don't do business with UPS unless you want your purchases/orders stolen.

I have used UPS for many years and almost every single time they are late. Never trust the online tracking. Want to talk to someone, get ready to talk to someone in Inda that has no idea what’s going on. This isn’t good. You’re consistent, but you’re consistent at being unreliable. Someone should fix this or UPS is going to end up like Blockbuster... a company of the past.

I am really irritated with UPS. When I pay extra to not go through snail mail, I expect my package to come to my door... like FedEx does! I am a senior with walking issues. Most times, UPS will bring to my door. But, about every 3rd delivery (I shop only online) UPS doesn't feel like coming to my door so will drop off at front office, which is too far for me to walk. Don't know who's doing it. The grumpy guy who usually comes or someone else. If I wanted to walk, I'd go to the actual store. This is so frustrating for seniors and disabled. And they can't say they tried but no one was home! My dogs alert me loudly, if anyone knocks on my door. It's so irritating that I can't choose FedEx or someone else when I order. I guarantee I'd never use UPS! Tell your drivers to act friendly at least! Mine won't smile, won't speak, nada! Real pleasure…

In the last 2 months I have had to deal with UPS twice in very different situations and both times they have totally failed to deliver as expected. Additionally, in both situations of failed performance there is zero accountability. Customer is left with nothing to do but use FedEx which I intend to do when it is important and I am making the shipping decisions. In the first situation, I overnighted a key to my brother in law who was going to stay at my home while he was in town for business and I was out of town on vacation. In this situation, they "forgot" to put the package on the truck from their distribution center so it was not delivered in time for my brother in law's business trip. There was no recourse for the failed delivery - they could not redirect it to the location of the business trip and would not provide a refund.

Amazon Prime member... Shipped by FedEx? You know it will be there when you expect it and on time! Shipped by UPS? Always rescheduled, late, days after other orders. You explain to me how I can order (as a business) 50-60 different things all at the same time. I will receive everything shipped with just about any courier on time and in great condition. When I see UPS... it's an immediate disappointment. I know beyond the shadow of a doubt, it will take extra time, if it shows up at all. UPS = absolute garbage. Save yourself the heartache and walk your shipments across country on foot. They stand a better chance of getting there on time.

The delivery of my package has been delayed for days for no apparent reason. Now UPS says that they left it at an access point, and for ME to go and pick up the package. NO! The reason UPS was paid, was to have it delivered to my front door. Unacceptable. Poor experience.

Hello, when someone sends me some merchandise for UPS, UPS leaves the merchandise in a local of them, and they say they have gone to my house and I have not been. I am disabled and I also have surveillance cameras and UPS has never come to leave some package. I have to pick them, another thing leave the packages 3 and 4 days in the local and then make the delivery.

If I could forever opt out of UPS I would. Our delivery man doesn’t deliver. He seems to fill out his failed attempt slip before he even gets to the door and sometimes he doesn’t even put our notice on the right door. 9/10 I have been home. If he knocks at all it’s once, quietly. By the time I stand he’s already gone and the notice, on the first attempt mind you, states he’s bringing it to a pickup location. Is it really delivery if I ALWAYS have to go somewhere else to pick it up?? I get no say, I can’t request him to leave the package or anything.

On three consecutive days I received e-mail announcing a package would be delivered the next day. On none of these days was the package delivered and when I inquired I was not given a reason and told they would do their best to deliver after the weekend. This company is engaged in consumer fraud. Stay far away!!

UPS website is selling concert tickets instead of tracking packages, I mean who cares about Taylor Swift. I just want to track my package. And I can't track my package. It just won't let me for the third day in a row. I'm personally never gonna use UPS. I'll go Toffees or postal office.

I'm waiting for medication from the Veterans Admin and the website tells me it's out for delivery. Upon checking again later in the day it's been delayed one day. Fine, however, I see the truck outside my drive way and he drives away. Again I call and I get lip service telling me the same thing I'm reading on the screen. OK, where's my package with them being so close and not delivering. I get suspicious so they wait through two more of my calls telling me the same thing. Now at 9:00 pm they call the driver and he's gone. Of course as my suspicion revealed the package had been tampered with and the drivers didn't want to put their name to it. I get it. The first time I called I could have found another way to deal. No, I trusted UPS. DUMB. Now they're advising me to call the VA and have them replace the shipment of medication. Everything is easy when you're not the one doing it. Thank you for doing your country a service by screwing their service men.

I have learned not to use them to ship anything due to so many lost packages, late deliveries and horrible customer services. But sometimes things get shipped from the other end using UPS which is unfortunately out of my control. Literally every single time I get a package from them something goes wrong. This time only one of my 2 packages delivered 4 days late. When I asked the driver where the other package was I was instantly given an attitude and told it's "not my problem… I'm just the driver."

I usually just prefer going to the stores and buying what I need but in this case I was not fortunate enough to be able to do so. So I ordered online and tracked my package on a daily basis. It said it arrived On Sept. 25 between the hours of 1:30pm and 5:30pm. I knew I wouldn't be home but I had my mom wait for me. She said she stood by the window all day and not once did someone come by to deliver the package and I tracked it to see where it would be and they dropped it off elsewhere. Last time with my debit card as they no longer print them out in the branch. It was the same situation. They did not bring it to me, they took it to the same store as this time. They need to check that their employees are actually delivering the packages because in no way would my mother have missed that package and second, it just gets in the way of my errands because I don't have a way to pick it up somewhere else. Everything they don't want to do their job.

UPS is a reliable and dependable delivery service. Follow directions regarding delivery site (My UPS). Even place parcels in my mud room in inclement weather (compared to USPS which just lets them sit in the rain!!).

Some of my Amazon deliveries happen through UPS. They mess up each and every delivery sometimes even when shipping is paid. I signed up for UPS My choice because I was expecting some travel documents and requested UPS to hold them at their office so I could pick them up. UPS applies the same policy for my Amazon orders.

Usually when I am having something shipped, I will choose any service other than UPS unless there is no other option. Have received and returned more products that were crushed beyond usability than any other service. Have seen and photographed carriers putting packages like a football, tossing large and expensive boxed items over a fence, placing them beside a home (in the bushes), not knocking on a door to sign for a package, saying a package was delivered when actually the driver made no attempt to deliver. Sadly, UPS pushed the barrel over and got the scum beneath to be their drivers. Know for a fact they hire convicted felons!

UPS is the worst. I refuse to send or receive packages from them. I'll pay extra for FedEx, who treat packages, especially fragile ones with care. UPS handlers don't care & just throw boxes on top of boxes even if the subsequent box is heavier than the previous box. Merchandise often arrives broken & damaged with UPS, but not FEDEX.

Several employees often just dump the heavy packages 100 ft. from my front door at the driveway gate. Not only does that invite thieves, but makes it difficult with a disability to get the package from that far off or even to move it out of blocking the driveway. There's a reason why some people want items delivered. Plus, many workers don't seem familiar with a Ring doorbell and just toss the package and go. Or some can't read address signs and dump packages elsewhere. (Have TWO address signs here, as do the neighbors). Odd numbers on one side of the street, even on the other! Other drivers are just fine, but when they mess up, it's a pain.

I have used UPS and was satisfied with their service. No complaints. From sending the package, to tracking the progress of the package, to the delivery everything went well.

UPS is the worst. The companies has free shipping. Then UPS will say they can upgrade for a shipping fee. If I don't agree to the fee then they hold back on the delivery date. When I file a claim for damage merchandise, UPS never pays when.

UPS always comes through. They take good care of the packages that I have sent or have had delivered to me. Their pricing is fair and reasonable and customer service is always very helpful.

UPS is a very nice place for me. I am forever send a present to my NY family for special occasions so it works for me and they are so friendly. Another good thing they have is they can notarized documents that you want notarized. They save the address of people you always sent things to so I like them very much and recommend them highly.

Everything comes on time and in good condition. Whenever I order something to be delivered I always ask if it's coming UPS. If it is I never have to watch for it, totally trust UPS to deliver.

It has been a while but the last time I used UPS I was sending a care package to my Marine son in Afghanistan. The attendant I think was having a bad day and was a little short; but the service has always great when ordering things online.

Package I got lately had a big damage on it, and the content was an expensive Kipling Bag, so I had to return it back to Macy's. I wish they could be more careful on their handling of packages. Otherwise the whole experience is still good because I received it on time as promised.

My packages arrived mangled and beat up. I called UPS to complain and talked to a nice man. That did not change the fact that my medical supplies could have been destroyed.

Most times it’s fine but when they screw up they SCREW up...almost as bad as the USPS! Even at the corporate level I've experienced this lack of care.

I have always had great experiences with UPS... I have a UPS driver who has been delivering in my area for years and he is the best! He always rings my doorbell and when packages are large places them on my back porch if I don't answer doorbell. I've given him permission to go to back porch.

UPS NEXT DAY AIR has a "guarantee" that their package must be delivered by 10:30 am. lf it's late the customer can file for a refund. HOWEVER, UPS has a policy that if the carrier is running late and he "is in the area of the receiver " the carrier can mark the package as DELIVERED even though it hasn't reach the destination and into the hands of the receiver!! This policy is condoned and encouraged by UPS to avoid refunding the customer for a late delivery. This is EXACTLY what the Brooklyn NY manager/supervisor told me when my package was late. They are running a SCAM!! My package arrived late. HOWEVER, when l went online, l was shocked to see that according to UPS tracking, it was listed as arriving right on time! Scam artists!

Not happy with FedEx. FedEx delivered package to wrong house, a neighbor brought it to me. Company never reimbursed me (which was a lot of money) or apologized. UPS very good and DHL never had dealings with them.

I know UPS will go the extra mile to deliver excellent service every time! They are the best parcel service in the world! They also are one of the best companies to work for!

I have no problem with UPS now, I had an issue twice and it was addressed. One time it was very cold out and I was waiting for UPS. They was a few doors delivering a lot of packages to my neighbor and when they finish they never stopped at my house. I called the base and they made the driver turn around and drop my package. Then another time they kept ringing my bell to accept my tenants’ packages and I had to call the base to have them stop ringing my bell. They have their own bell and it is not my job to collect their packages. I did not retire to work for them for free.

UPS is very professional and that all employees wear uniforms. They are always on time and take good care of your packages, UPS has never let me down.

My experience personally has not been that bad, and I probably would have given an overall rating of "5." However, when my daughter shipped her sister the phone she had purchased for her, she had to tell the clerk what was in the package before they would ship it for her. When my 2nd received the package it was sealed but no phone was in it. In my opinion, that is poor customer service, that is theft. To cut the bottom of a package, remove its content, tape it sealed and ship it is theft. The rating should be -0-.

Great service, on time delivery, competitive price, good employees, will take heavy packages. All around good company, has the mail figured out.

I ordered some books from Barnes and Noble, last week and the expected delivery date was yesterday. I still do not have my package, also there is no tracking information available. Not to mention the UPS website is a hassle just to log onto it. Won't remember my password or username no matter how many times I reset it. I mostly just use the U.S Postal Service for packages. Step up your game, UPS.

The UPS personnel were friendly, knowledgeable, helpful... The pricing was fair, reasonable and good. My package was shipped fast, delivered on time and unharmed.

Of all the delivery carriers I find UPS to be the most reliable, informative and friendly. Their prices are a bit high but you can be sure you will receive your packages on time. There are many options for sending and receiving and I arrange all my mailings and deliveries via their website. Their delivery persons are professional and cheery.

I like UPS, I did have a time when I was waiting on a Christmas present and they did not deliver it on time and when they did deliver it, it was damaged. After filing a claim I never received the money for the damage. Still waiting.

Really appreciate the UPS driver placing packages in a plastic bag when there is foul weather. Drivers are also courteous & professional. Also like the fact that their trucks are well-marked & drivers have uniforms making it safe for people who may personally answer the doorbell.

The main concern I have is that they rarely knock on my door or ring my bell, they just leave the package on my porch. To combat this, I usually have it delivered to my PO Box, which slows down the process by a day or two.

In one word – flawless. I grew up with them and I trust them completely. They are like family. Fast and polite service from people that are wonderful. Always my first choice. Easy to use and they handle our packages with "kid gloves". I will stand up and defend them in a minute’s notice. They always employ people that shines with perfection.

I love getting the updates real time when my packages are delivered at my home. This is especially helpful while I'm at work due to my husband not always hearing the doorbell delivery.

They are very quick, reasonably priced and for the most part there has not been much damage to the packages however, when there has been an issue usually the driver points it out and lets me know what to do if there is a problem. Usually very nice drivers. I have used UPS over 100 times in the past few years at different addresses and this has all been consistent across the board.

It's really impressive how they manage to stay in business given the consistency of failed and delayed deliveries. The most recent "service" really deserves an award for the worst service in the world. I live in NY and somehow my package ended up at the pick up location in NJ! Not only did I call twice to make sure the package finds its way to the right address but was also reassured that it is on the way to my house. Only to find out 2 days later that it was in fact sent back to the sender... And once again, all they said was "I'm sorry", which doesn't fix the issue of constant delivery problems. I will do everything in my power to never use UPS again.

UPS has slowed down over the years when it comes to service. I have noticed the prices have gone up and the service has gone down. I can't get them to deliver my packages to the garage because I'm handicapped and can't get to the front porch. I have also noticed that a lot of my delivers are transferred to the post office and come in the mail. Very odd.

They are wonderful in every way except they just are way too expensive. I mail pkgs. reg. and check prices often and can rarely use them because of this one thing. It seems USPS beats them EVERY TIME.

My experience with UPS has been excellent... The driver is very courteous and friendly. I am very satisfied with the services and will continue to have them to deliver my packages.

Packages always have arrived on time, usually in good condition, have received a couple of packages that were pretty beat up and contents broken but that seems to be the exception.

We have a pretty good relationship with our local UPS driver. He knows where to leave packages out of the weather and out of sight so we receive our stuff in a timely manner.

UPS ring the doorbell before placing the item on my porch. Thank you for the great service. I like to receive an email with my tracking number; that helps me a lot.

I freaking hate this shipping company! I waited for my mail to arrive as soon as possible and signed the notice that they can leave the mail and never does it!! It's very inconvenient and will never buy something online that will use this company to ship their item! Horrible customer service!

To complain at a corporate level contact: Public Affairs Manager Kyle ** at **. I have waited 3 full days (9 am-8 pm!) for package pickup. Website said driver showed up but package was not ready. I was home and package was ready for pickup. No notice left and and neighbors did not see UPS truck on our street. Called each evening, verified all information including address and phone number, and was told problem was escalated and supervisor would call next day. No phone call and no pick up.

I left a review on Oct 19 about not getting the package from UPS in time for her party. The day I left the review, they had told me it wouldn't be arriving until the 23rd but on the 20th, I tracked the package again and SOMEHOW it had arrived to our local facility! While I still don't recommend UPS as a regular method of shipment, I felt obligated to correct my review since I DID receive my package on time. Thank you UPS!

My orders usually get to me right when they say it will arrive. The orders also arrive in such wonderful condition, nothing broken and package in good shape.

I have always used UPS! They're polite and courteous delivery. My mail or my roommates' has never been damaged, lost or stolen... And most important to me is that They Have Never been late! TY!!! UPS.

I have asked everyone I do business I do not want UPS delivering my stuff. Late, they don't show up and say they did when you're sitting on your couch, boxes are always damaged... They suck!!!

I shipped 9 boxes from CA to GA, paying for additional insurance. A bit under $1500. First, delays and delays. When the first shipment arrived, the driver "rolled" my box. Top/bottom/top bottom, into my garage. I was aghast, told him the contents were important, and his treatment was irresponsible. He LAUGHED at me saying "If you want your things to arrive safely, you should use UPS”. The contents were damaged, as were the contents of almost all my other boxes. (They were all packed with great care. I have moved entire households cross country twice with damage only to a couple of ceramic items. They were all also packaged under the direction and help of a veteran UPS driver.)

I love how I can track my packages almost from the time I give them into their care. And by care, I mean they do handle the items as if they were their own. The only thing that bothers me lately is the dramatic increase in their costs to ship an item. It's almost as if they know they are really the only game in town and charge you for same. The old law of supply and demand is in effect.

UPS delivery systems are very accessible, print a label off of the internet while registering your delivery item, whether it is a return or just out for the first time. The tracking system is very accurate, and it make you question why the package overseas is taking too long, other countries systems have to be detained. I found this out through them, and now I can accurately judge the time it takes to deliver and receive items from overseas.

I like them but like all drop package and run. Do not ring doorbell or knock. If I did not see truck would have no idea package there. One time package huge left in carport and if had not seen him could not have gotten package to door!!

Our local UPS shipper was great, but the corporate office could have cared less, not only did it take 3 weeks to locate my granddaughter's birthday gift (Lost in Atlanta). THEY LIVE IN Woodstock, instead of refunding my whole $19.50, they refunded $12.00 w/o an explanation or apologizes. The package arrived a month later, undamaged. Even an apology would have helped.

UPS the worst of the worst of all delivery package. I paid 25.00 that package is a must guaranteed to be delivered within 2 days. When I called them all they can say is sorry, we had a mechanical problem, OMG!!! What's the use of paying 25.00 if package would be delayed. I will not ever give them my business or tell others to use UPS, they are the worst company. They don't care about customers. FedEx is the best. Hello UPS you all just hungry for money don't care about us. I will not recommend. If there is a zero rating I will do zero.