United Parcel Service - UPS Reviews

UPS made total of $75 for shipping some thing that was a small box shipment! Not only that, they called me a few times needing "Power of Attorney" for some reason, they called my mom a bunch of times needing information from her. So apparently you can't do a surprise gift shipment with UPS either, on top of unnecessary scam charges. USPS is lot cheaper and they never bother us by calling us for such ** thing as they need "Power of Attorney" to release the package. We never had any problem sending stuff to Canada via USPS but I thought to try out UPS and it was a COMPLETE FAIL.

UPS my choice applied a vacation hold to the wrong address. $20, 12 emails, 2 support tickets and over 3 hours on the phone and with chat later, two packages have been destroyed by weather and one is held in transit with a delivery date when no-one will be around to receive it for days and it will be stolen or weather damaged. UPS my choice is a nightmare and the UPS customer service folks are very polite but completely ineffective.

I have a UPS business account for clothing business. I had a large package from my manufacturer valued over $7,000 sent. It showed it was picked up/scanned at UPS in Austin Tx. Then nothing. 5 days later they have no clue where it is. Luckily I had insurance on package and manufacturer who sent shipment has started claim process. I am now switching carriers and going to FedEx. Horrible!

We had been waiting for our iphone, finally it was to be delivered by 1pm. We have surveillance video cameras posted outside our home, and specifically on our front porch. We called UPS around 8 pm who state the package was delivered. We call the next day to complain, again, they claim the package was delivered. Finally, we maintain that our surveillance video which is on spot, has NOT showed a driver walk up to our porch at any time during this day. UPS want us to ask our neighbors after they insist they spoke to their driver who claims he delivered it. So, something is not right. Either my camera is lying or the driver... go figure! to be continued...

Horrible customer service. The ups company did not let me know when they were coming, or left a note to say that they were at my place and didn't attempt to contact me or didn't arrange collection point. Hence, package sent back.

My wife worked on three paintings for a year. She had them packed into a wooden crate and called UPS to pick them up to send to Florida. We paid them $250. We tracked the package and for 6 days, it was scanned as still being in LA. It also had acquired another shippers name. We were told lie after lie (it will definitely be delivered to Florida tomorrow. Where is now? In LA). In the end, we went down to the depot where it had been scanned 3 hours earlier. We were there for 4 hours. In that time, we were told that it was on a truck (untrue), that they had contacted all 250 delivery trucks to see if they had it (really?), that it was in a particular section of the building (again untrue) and then we were told that they couldn't find it! It was scanned 3 hours earlier! It's just unbelievable.

This UPS service pissed me off. I was waiting for my package to deliver for an overnight shipping, it was on the vehicle the next day and we're waiting for it to deliver but unfortunately they didn't deliver it and returned it to the facility. I called the customer service and they told me to go to the customer center to pick up. I went there to pick up. But when I got there it was in some kind of word RETENTION which I don't know. And then I called up again the customer service. They told me that I can get and pick up on Monday (it's Saturday). So disappointed with this transactions.

who told me they would have someone from local office contact us. After 3 hours and no response, called them again. This time they said package had been delivered and their GPS showed truck had stopped at our house, and we would have to handle the problem through Amazon. They obviously have no interest in correcting their own mistakes.

The older woman who is the "manager" of the UPS store at 2785 Pacific Coast Highway, Torrance, California is beyond rude. She will not make eye contact with her customers, and absolutely refuses to be helpful. I came in with a package to be mailed within California, and when she quoted me the cost, I said it was too much. She said she would send it for me via the Post Office and prepared a label - Priority Mail. It is now eleven days later and the package has not been received and the Manager informs me that it has nothing to do with her - to check with the Post Office. The Post Office tells me they have never seen anything like this. All they can see is that a label was prepared. Nothing more. I am so mad and frustrated and urge everyone to STAY AWAY FROM THIS UPS STORE. When I go back and show here the label she prepared, she refuses to discuss the matter with me.

I ordered a device for my chair since I had back surgery 4 days ago, this is a device that will let me get out of my chair with limited help since it's just me and my wife. Anyways I paid to have it delivered next day, guaranteed. That was on November 19th, 12 o'clock comes around on November 20th and I call the nearest center to me in New Stanton Pa. A customer service rep answers and has a deep India Accent, so I started to explain this to her and I asked her if the item was at the service center in New Stanton and hadn't left yet and would take more than 3 hours to get to me then I could just send someone there for it and I only live 20 minutes away. She tells me to check the website. I said no I am asking you if the package is in the center or is it still en-route to the center, she said she couldn't tell me that and that it was in transit. So I told her to get me a supervisor and she asked why, I said I want someone who can tell me where my package is and she says she can, so I asked her again where the package was located, she told me to check the website.

This was the SECOND time I've left a REFUSE DELIVERY notice on the front door. It was COMPLETELY IGNORED!!! Now I have to go through the process of contacting the company I placed the order with and try to explain what happened. DON'T use UPS if at all possible!!!!

Had expensive wine that was to be delivered between 11:30 and 3:30 (Per email sent by UPS). Hurried with errands and returned home at 11:10, only to find an attempted delivery was made at 11:06. Called UPS and referred to local office. Local office said they would call back with a time and place to meet the driver if I was willing. Let's just say they never called back and I have been stuck home waiting for 3 days.

Today, I was at home from about 8:30am and still is now at home. I checked the front door several times. I even had my daughter check the front door for a package. My neighbors were also outside. I never heard or saw the truck. I never got the knock on my door or ring on my doorbell. But checking the tracking of my package, it said item was delivered at 3:18pm today. I was at home! I never heard the truck or package placed at my door. I called UPS and they have yet to contact me back. I'm in the process of buying a surveillance camera to monitor these thieves.

This is the 100th it's happening with UPS. I was expecting a package all day long and it didn't arrive. I was tracking the package online when I was working on my computer. And all of a sudden, when I refreshed my page, the tracking showed that I wasn't home for delivery. Literally 10 min after the so-called "attempt", I called both local and 1800 UPS, but they weren't able to help him and said that due to security reasons, the driver doesn't attempt the same day delivery. They probably used get to "beat up" by angry customers for lying. I wish I cannot ship with UPS anymore. I don't understand why the companies ship with UPS. Hope they give customers options of choosing USPS or Fedex. UPS, please go bankrupt!!!

UPS mishandling Package. On November 17, 2014, I was expecting a package (asurion insurance Phone), and it just happen that I was not at home . They left me a 1st attempt delivery notice. At about 6:00 PM that evening, I call 1800.742.5877 and make an arrangement to pick it up between 12:00 PM to 7:00 pm the next morning which is on November 18, 2014. I scheduled this because I need that phone for my trip for the same prearranged flight date at 9:30 pm. I drove from work, San Francisco to Oakland, to pick it at my lunch hour. By the time I present my UPS InfoNotice, they told me that the driver and the person who was suppose to take it from the truck forgot to bring it to the customer service area. I was so disappointed and make a late arrangement to pick it up without to think my flight hours. Now I became a victim and hostage of their Miscommunication and misinformation. I am not a complainer by nature but this is their second time.

A UPS driver came to my house and threatened myself as well as my 4 year old son. I alerted his supervisor and was told that he didn't care. The UPS Driver was investigating a missing package and the driver approached me and my 4 year old son and threatened us both. The matter has been escalated with UPS management and the supervisor at the local office says that he doesn't care what the driver said, but that he would have the driver continue to deliver to my house. When I escalated the issue to corporate the local office retaliated against me by refusing to deliver any packages to my house, saying that if I want to get anything that a shipper decides to send to me via UPS that I would need to drive 45 minutes from my house to retrieve the package.

I had a custom made chalkboard made for a surprise 40th wedding anniversary. It was involved in a TRAIN WRECK ACCIDENT... and destroyed. They will only talk to the shipper, who has filled out a claim two times already, and there is still no record on file. This has been going on for almost a month. Additionally, the shipping instructions were incorrect, and when I arranged and scheduled a pick up directly from a distribution center... it was re-shipped to 2 different locations instead. Of course when I picked it up 2 days after the surprise celebration... it was broken, shredded and unusable. Their lack of service is only surpassed by the incompetence of the people that I spoke with throughout this ordeal.

Numerous problems with them. Has really gotten worse last 4 months. They refuse to ring doorbell (with a note asking them to affixed to the door) so packages sent back. Once after trying to del. After 2 attempts. Wrong times on notices. Spent 4.5 hours on the phone with them yesterday. No one seems to know anything. Redirected to various people. Did not have this issue for many years. Horrible customer service. FedEx much better without hassle. Completely disgusted. Will not be using again. Ridiculous.

I ordered a hard drive from Tiger Direct, they shipped UPS. I got an email telling me it shipped and the destination. The address was wrong, so I contacted Tiger Direct, and sent a tracking message to UPS. Tiger Direct did an investigation after I complained that this was not my address. They just concluded the investigation. They decided that it was delivered by UPS, UPS agrees, but no one will tell me to what address, except to say that was the address listed. I contacted them in time to get it back, telling them the correct address, both of them. They insist that it was delivered to "customer man". So I contacted them after receiving notice of the conclusion of the matter, and they say UPS delivered it as requested!!! Tiger Direct won't give my money back because UPS said that they delivered it to "customer man".

I had a bad experience with UPS this morning. I called to speak to them of why my package has been delayed for another day. The first person I spoke to had a very nasty attitude and kept cutting me off mid sentence. I then asked to speak to a supervisor because he could not give me a reason of why my package was delayed. I informed them that the time I checked it this morning, it stated that my package was to be delivered today by 8pm. The supervisor was rude and just as bad as the rep I spoke to. I told her what I was able to see on the website I ordered from and that I was able to see the 12:04pm scan but I was not able to see it on ups.com. The lady was like "Well I guess we haven't updated our website (Insert sarcasm)." I was to the point of not wanting to speak to her but I told her exactly what I saw in their website and what I was able to see on the website I ordered from. She then asked me what the other site had as a delivery date, I told her 11/12/2014 by 8pm. She laughed in my face. I'm to the point I will never have anything delivered from UPS again. The customer service is horrible. UPS has lost a consumer. I will be doing business with FedEx from now on.

Four days late, so far, on the delivery of a Next Day Air parcel. Obviously the timeliness was critical, or I would have saved $28 and sent it by US Mail. Customer Service at UPS still cannot give me an estimate of when the parcel will arrive. It's my mistake -- I should have chosen Fed Ex. I know this, since UPS NDA has failed me before, but I figured last time was an anomaly. Never again. Fool me once, shame on you. Fool me twice, shame on ME.

So UPS drives to the front of my house. I was expecting my iPhone 6 for nearly a week. My wife asked me to go outside and meet the driver halfway. I felt embarrassed to do so, I was just waiting for the doorbell but to no avail. All I heard was the driver going to boxes and then the truck takes off. I called ups and they said it would be delivered never came. I finally got an email stating my package was missing or damaged. After calling customer service I can say this is by far the worst experience I have had with a company. Hate having anything delivered by them I might just never buy online again!

I stayed home all day to wait for a package. After 6:30 pm I decided to track my package and saw where the driver stated I was not available. This was an outright lie. He or she never left a notice outside because they never came. This is a big problem to me because it means they are skipping deliveries and lying about the customer not being home.

I would give them negative stars if it was possible. I have never ever had a good experience with UPS. We bought a very expensive bag and requested for UPS to leave it behind a parked car in our driveway and they left it on the doorstep of a neighbor's house SEVERAL BLOCKS AWAY. Luckily they were nice enough to return it to us. But the street names aren't even similar. When calling to make a complaint, UPS denied all responsibility saying their driver said they had made the delivery so they must have. I can't understand why businesses continue to ship things through UPS. Is there anything we can do about this? I can't stand dealing with this company.

Time and time again, UPS does not accept responsibility and puts false tracking information into package histories including contact with customer which has not occurred, incorrect addresses, and the list goes on and on. They also never accept responsibility for their role in the process and pass it on to the the customer, shipper, or USPS. Never do they offer a solution to a problem but excuses and blame. If it were possible to order and NEVER use UPS, I would do it in a heartbeat.

I went to the UPS store at 730 Main Street in North Myrtle Beach Saturday morning which was suppose to open at 9 o'clock and the clerk did not get there till 9:20. Upon his arrival, he was rude and not friendly at all, like he was doing me a favor being there. Very unhappy if this is what they call customer service.

The company delivered my bed damaged and also LOST the second part of the package. Therefore, I could not assemble my BED and had to sleep on a mattress on the floor for over a week. Overstock decided to ship me a new bed despite the fact that the UPS company policy is that they have 10 days to inspect the package (which is absurd) and usually Overstock would ship me a new bed AFTER the fact. However, since UPS messed up, they decided to send me a new one anyways. The first time that my bed was delivered, it was left with my management office which is where ALL THE PACKAGES ARE LEFT. Today, the driver with my new bed did NOT leave my bed where he was supposed to leave it.

I don't know if it's UPS in particular or just the driver but I moved to a new apartment about 2 weeks ago and was having a lot of stuff delivered. My roommate is home on several days during the week so we arrange the things delivered on those days. Three (3!!!) times in two weeks, UPS has buzzed our apartment and we have buzzed to let them in to deliver. I live on a 4th floor walkup and I know it can be a pain to climb the steps but it's their job to deliver. The first time, after we buzzed them in and waited, they buzzed the apartment again and we buzzed to let them in a second time and waited. After a few minutes, finally walked down and found a note on our mailbox about a failed delivery. The second day they returned, we buzzed them in and waited, no one walked up. We walked down to discover a $800 valued package left in the entry way. Today was the final straw, they buzzed the apartment with another $800 valued package. My roommate was about to hop in the shower, he ran to buzz them in, ran to get dressed and ran downstairs to find a note about unable to deliver. This is ridiculous. I want to complain about the driver but it's been nearly impossible to call in without being placed on a long hold.

I ordered my iPhone 6 + a month ago. I finally got an email with a tracking number. On the 24th of October it left China. It arrived at Anchorage, AK on the 29th. From there to Kentucky and then Miami on the 30th at 6:12 AM. At 7:01 am it arrived to the Hialeah Hub station and placed on truck for delivery. I missed the driver at 3:11 but 30 minutes. I have had issues with my driver attempting to deliver packages while I'm at work so I did the UPS choice member option and paid the $5.00 via online at 3:35 pm to have it delivered the next day to the local UPS store a few blocks from me. It recognized the change and scanned the item on the 31st at 6:02 am at the Hialeah Hub.

I'm not going to go into any great detail as what happened to me is very similar to what happens to others. Sent parcel from UK to Tucson AZ USA. Wrapped the parcel more than adequately (I used to be a loading bay operative for TNT, DHL, Hermes, etc. for the past ten years, so know how to wrap against damage more than the next man). Item was cut open with a Stanley knife. Items were stolen from the parcel during the agency review, then the parcel was resealed with clear tape and shipped on to its destination weighing 1500 grams less than it was when sent.

I opened my door at 2:30 PM, 11/3/14. I found a package on the ground by my door. I have asked the guys before not to leave my packages on the ground and walk away without finding out if I'm home. Yes, I caught them at it a number of times. I live in a (17) seventeen unit apartment complex. Not good. I'm waiting on a package now that has my new microscope in it. I certainly hope they don't leave it on the ground. There are a couple of unsavory gents living in the apartments. One of them lives two apartments away from me. I don't feel you would want to undergo the follow up after my package ends up missing. Thanks.

Scheduled a deliver from home to ** Denver, CO next day air guaranteed arrival 10:30 a.m. Great. Guess what, my package was delivered at 9:30 a.m. to ** Alexandria, VA. WTH. I keep looking at my receipt and as clear as day it says Denver, CO. I call customer service and get the same bs - told to me "the driver is going to pick the package back up at the end of the day and it will be rerouted." It is now 8 p.m. Still no one can answer me as to where in the hell is my package. This was the first and definitely the last. This is BS.

I Packaged a small wall furnace and shipped it - I used foam, cardboard, and newspaper. The package was protected on every side. I cut in handles for the handlers as well. The package weighed 60 LBS. The receiver received it and it looked as if it was dropped down a flight of stairs and ran over. After filing a claim, I was rudely denied repeatedly because I stated that I used newspaper for packing. I explained that I used layers of cardboard, and foam in addition to newspaper. Now I am out over 1000.00 dollars for the shipping and the cost of the unit. When I received the package back, I noted the package was NOT packaged how I shipped it originally. The people were totally rude. They ignored my emails. Then I see on the news that UPS handlers were caught with hidden cameras throwing packages like garbage. I will be filing a lawsuit for damages. DO NOT USE UPS FOR YOUR SHIPPING. USE FEDEX OR OTHER CARRIER.

Short story, I work from 7am-5pm, so not really available for delivery hours. I was going to receive a package, UPS left a first notice. I did signed and put the preferred time of delivery on the back as requested so the box can left at the door. Second notice, the DUDE who probably can't read in English didn't even bother to look at the first notice. After the second attempt I left a huge notice on the door that both notices are signed with the instruction where to leave the package. Guess what 3rd day, same thing. The UPS dude again ignored everything and just left a failed final notice. It's Friday, too late for pick up. Tomorrow is Saturday working again till 5pm. Don't need the package for next week.

Foremost, my driver is great. He's always on time, friendly, puts my packages in a safe location. I've never had a complaint about UPS until today. I ordered my wife a Halloween costume online. The original date PER UPS TRACKING was November 1. Obviously, this is past Halloween, making the package useless. Original delivery was scheduled via UPS SurePost (final delivery by post office), which I've never had a problem with before. I saw an option to "upgrade" the package to UPS delivery. I paid the $3.50 and tracking was changed to 10/31 delivery. Fine, I'll have it by Halloween night.

We ordered it with full knowledge, a signature was required. Were notified of delivery date so rescheduled appointments for following day. Doorbell NOT working so wrote 8x11 note, taped on door stating to knock on door. Sitting 3 feet from door and opened door at 9:00 AM to find info notice stating no one home, stuck to door next to our note. Waited next day with drapes open, finally tried to track pkg before rescheduling all appts again. Most inaccessible Company I ever attempted to speak with. Finally made live contact with woman who looked up tracking number and read verbatim info I already had delivery sometime before 7:00 PM. I have distinct impression NO ONE CARES.

UPS makes so much money they can refuse to pick up packages that have paid labels on them - 80+ boxes of paid labels. The driver had a empty truck and closed his doors, he didn't want to pick them up. Had 3 people here when it happened. EMPTY TRUCK..... Thank god for FEDEX. I text the driver and he comes every time. Never an issue.

XFX video card left out in open, was 200-dollar part for gaming PC. Part rendered useless due to mishandling. Video card did not work. Discovered crack in circuit board from impact damage. Package obviously thrown at some point. UPS needs to remember that they can not kick or throw some packages. Some are fragile. Especially high end video GPU units for expensive computers.

Scheduled Delivery Updated To: Wednesday, 10/29/2014. Approximate Delivery Time: 11:30 A.M. - 3:30 P.M. Last Location: Dallas, TX, United States, Tuesday, 10/28/2014. Special Instructions: The driver may not leave this package without your authorization. Authorize Shipment Release.

Good afternoon. Please check this track number. Last Thursday it arrived to my house in NW34BN with many boxes damaged. Attached you will find those. After asking and asking, past Friday should have come an inspector who did not come at all along the whole day. Despite I called from 3 p.m to 7 p.m insisting in, he was not appeared. At 8 p.m your company called me saying he has come at 5.33 p.m, which it was not true. We were at home the full day waiting for him. Even more, I had to ask permission for the day at work. So that plus damaged boxes and some stuff missing makes you a very deplorable company. So, please, I ask you for a compensation or you will be demanded from my side and my company.

On Sept 15th ups truck delivered a package to my house. The driver backed up on to my trampoline and destroyed it! When I called to complain the lady in the complaint dept asked me "Well what do you want to do about it?" Damn I was so mad I told her I needed them to replace my property. Well they have gave me the runaround for about a month. I finally hear from a manager who tells me the trucks have gps and that the truck never hit my trampoline. I am sooooo upset at the way I was treated and the fact that nothing had been done. I will never use ups again.

UPS is a horribly incompetent and substandard company. This morning I was to have a package delivered from my cell phone carrier, sent Next Day Air Saver. Now I had heard nobody at my door prior to when I opened it to take my dogs on a walk; yet I find a "UPS InfoNotice" shoved in my screen door. I was confused when I found the note because I had been inside my apartment the entire morning and did not hear one single knock on my door, nor did my doorbell (which is loud as hell & works perfectly) ring at any time. Also, my 2 dogs bark like wild animals whenever people come to my door... Obviously, this did not happen. I immediately called their customer service center and talked to 2 different reps who could not help at all; both just kept on repeating platitudes from the same evasive and insincere script.

Sprint used UPS to send my replacement cell phone. UPS left the first notice on my door since I was not home. The following day I was not home again, and they left a second notice. I called to arrange for pickup and to find out why they would not leave the item. They told me that the sender Sprint had request option B, in other words signature required at the time of delivery. They told me I did not have the option of picking the item up. I called Sprint and they said that no such request was made. Sprint called UPS and they were told the driver did not feel comfortable leaving the package in my neighborhood. My neighborhood is one of the safest in the country! Sprint requested that they leave the package. UPS called me and said that they would NOT leave the package. I told them they can then send it back to Sprint.

I started working at UPS 12th of October 2014 and lasted 6 work days! From the first day I told management at least twice per shift that I needed a time card made so that I could clock in and out. They kept coming up with excuses and assured me that they were tracking my hours. So I worked 4.5 hrs + 2.5 hrs + 3.15 hrs +3.65 hrs + 3.5 hrs, and 4 hrs the final day. So for the first week that's 16.8 hrs for the first week. THE FIRST PAYCHECK ONLY HAS 10.75 HOURS ON IT!!! So now I'm hard-pressed to show what I actually worked and stuck sacrificing over 6 hours of hard labor for free! The second week when I noticed that I was getting screwed over badly I let the job go because I've done this dance before with another company and you are the little guy fighting a giant. I would not recommend anyone to work for the company. They have high turnover because they have issues.

UPS...horrible experience. They lost my very important documents post from India and now customer care is not talking on that, they are saying that is our mistake that we choose UPS. So friends you don't make mistake by choosing UPS for sending anything. Most important thing they lost it in USA. I can say it is worst of all. I will never ever going to use in future and will make sure at least that 1000 more peoples will think twice before choose it.

Customer center made arbitrary changes to hold or delay my package. 800 representative can't explain the requests showed online. Had been calling for a few hours everyday just to find out I was fooled. My package still is not received after 5 days delay.

Since May of this year I have sent birthday cards and anniversary cards and cards with checks in and they never get to whom I sent them to. Plus I put money in and yes I know I should not. This last letter I sent was to my son 2 hrs away. I put a check in and he never got it, here I go again. The bills I pay all get there but not things like I send to my family.

UPS. Monday 10/13/14 - Arranged to ship package to Chicago from Jackson UPS Store #1818 - delivery Thurs 10/16/14. Tracking #** Cost $65.98. Tuesday 10/14/14 - Checked Tracking and it showed delivery to be Friday 10/17/14. Contacted UPS Customer Service and confirmed delivery scheduled for Friday, 10/17/14 due to Sorting issue. Wednesday 10/15/14 - Contacted Jackson UPS Store #1818 to gather information regarding refund and again confirmed delivery scheduled for Friday 10/17/14.

A package that was wrapped more carefully than UPS guidelines with 'FRAGILE' written all over it, arrived with the box showing signs of extreme rough handling and having been crushed several inches. The contents had been individually wrapped with bubble wrap several times and taped, The box interior was line with about 4-6" of packing material all around and added layers of bubble wrap. There were more packing materials between the items as well. Despite this the contents were very damaged. There was $1000 of insurance on it. UPS has still not paid the claim filed early August. We have followed all of their instructions (made a list of prices of the items, took pictures, re-packed the original way, spent time on the phone answering questions, filled out all forms, taken more pictures, etc.). Can anything be done? They have offered to pay $300 but that does not cover the cost of the items or the insurance claim. (Other boxes were sent at the same time, packed in the same way and arrived intact.)

I used UPS twice for rushed (failed) next day and 2 day deliveries. First time - they missed the promised delivery date because the driver required security access when the only security access is the door bell. Customer service informed me that they will call at 7pm to resolve. I did not receive the call. Second experience - extremely time sensitive document. Rush next day (Friday) delivery cost me $155. Delivery the next day would have costed me $45. I chose the $155 option due to EXTREME urgency!

I live on a ranch with a posted speed limit. The ups driver sped onto my property almost hitting a dog. When I approached the driver to ask him to slow down he got very hostile and told me he was in a hurry and would drive however he wanted. He then left speeding and cussing me out the whole way out of earshot.

I shipped an item from my Local ups store in Lebanon Tn. The store packed it and I bought insurance. The item was damaged during shipping. I filed a claim and UPS denied the claim. The local store and corporate has given me the runaround for weeks. Poor Poor service! Needless to say, I'm done with UPS!

My niece sent a package for me all the way from CT to FL. The first day they attempted to deliver and no one was home. They refused to leave the package even though the sender did not specify a signature was required. Second and third day my husband was home and the driver never made any attempt to deliver. We do have a fence with a dog but FedEx never has a problem leaving a package behind the fence. The driver never even tried to honk the horn. I figured that is fine I would just go pick it up. I get there and find out UPS doesn't even send the package back to the hub for any amount of time. They just automatically send it back to the sender and if she wanted it sent back out she would have to pay again. What type of delivery service takes it upon their self to refuse to leave a package and then doesn't even take it back to the office to give the addressee a chance to pick it up?

I ordered my iPhone 6 through AT&T seeing as how they do not carry them in stock. Got the tracking information fairly quickly (the next day) and I was thankful the wait was not going to be so bad. I noticed AT&T paid for 2nd Day Air shipping and read that by the end of the 2nd business my package would arrive. The first business day comes and goes. For 36 hours my package was at DFW Airport. I called and asked a representative why my package was not going to be delivered as promised by the end of the 2nd business day. The rep had tried to explain things in technicalities saying that my package was only en route less than a business day when clearly according to tracking it had already been traveling for 40+ hours.

Waiting for a new cellphone to be delivered today, 10/13/14, checked status at around noon and found that it was delivered. Called up people at shipping address, answer was no one rang doorbell to deliver anything whilst they were at home all morning long. Went downstairs and check everywhere near front gate, and found nothing.

A couple weeks ago (don't remember exact date) UPS came to my home to pickup a package. Usually they leave a package on my porch. I have a small rat terrier dog that will bark whenever anyone comes on our property, mailman, friends, relatives. My son had stopped by and answered the door. They exchanged words (pleasantries, nothing harsh) and my dog ran to the door barking (he has NEVER attacked or bitten anyone, remains inside but barks). The driver walked off and said "good thing that dog didn't come out here, I would have kicked him".... My son stepped out of the house and said "You would not kick my dog."

I ordered iPhone 6 Plus 64GB Space Gray on 13th Sept '14. The delivery was 10th Sept '14. Yeah, received the delivery carton from UPS, signed the hand-held device to acknowledge delivery, and opened the carton immediately in the presence of the UPS driver. But there was no iPhone 6 Plus product inside the brown carton box. It was an empty carton that was delivered by UPS. Quite disappointing besides feeling bamboozled. Didn't allow the UPS driver to depart. Asked him to void the delivery transaction. Called UPS at 1800-PICK-UPS twice and submitted my complaint. The first time I called around 3:10 PM on 10th Oct, the UPS lady said I would need to talk to Apple to resolve the issue and that UPS would also open an 'investigation'. Called Apple Customer Service at 1800-MY-APPLE and the Apple rep opened an 'investigation' against my web order, letting me know that it is UPS that needs to resolve the issue and that Apple would also investigate and revert to me in two-three days.

I received notification that my shipping label from a company will be delivered on Monday between 2:30 and 6:30. I waited for the label to be delivered but I received an email stating no one was home, delivery rescheduled for Tuesday same times. On Tuesday I was home waiting. Around 6:00pm I saw a UPS truck on my street. I tried to wave them down, they kept driving down the street. They turned around in my cul-de-sac and left. At 6:17pm I received an email for delivery attempt again.

First 2 attempts they left a note at the wrong address (next door), so we called and rescheduled for Thursday and explained that they had to go up the little steps to the right address. The phone agent made a note of it. Instead of coming on Thursday, they arrived on Wednesday when nobody was home and not according to the plan!!! They left a note saying it was the final delivery and it would be shipped back to sender! I thought DHL was bad, it seems UPS aren't any better... so annoyed!!!

So I had this nice pair of boots being shipped to me by the 6th of October. The delivery man missed me at the house so he left a note saying to call or meet at the UPS store for further information. So I went to the store and this lady told me that "it will get delivered on the 7th and if not then call us and we will hold it for you here at the store." So I waited the whole day for the delivery and it never came. Then when I called the customer service as the store was closed here in Roanoke they told me that someone had changed the delivery to hold it at the UPS store without me even telling them to. So this was not a very good experience for me and this is by the way a second time happening to me. I would think twice before choosing UPS.

Would not be available to pick up package at home. Called, center rep. said I could have it delivered to ups store in town. Great (not great). First, had to go to ups my choice become a member. Got disconnected. Next rep could not figure out how to do it. Next rep. technical support - option not available. Since package had to have a signature she would like to send it to my work. I could not have this type of package sent to my work. Next - supervisor. No, could not be delivered anywhere but address or center. After an hour, I finally got the truth. Said reps would get reprimanded and trained. Hmmm.

UPS made an attempt to deliver my iPhone 6 plus and I was not home. I called to find out if I can pick up the package from one of their locations. I spent 20 minutes on the phone before I spoke to someone and when I told him what my question was, he said there's a special department dealing with iPhones and transferred me. I was on hold for 38 additional minutes to be told that I could not pick up my package from a location. FedEx has their issues, however if I miss my delivery time I can pick it up at a location. FedEx is able to tell me exactly where my package is and will contact the driver. I wish Apple would use another shipping company.

A number of times my orders carried by UPS do not delivered to my door. Using tracking number I track my order and on day of delivery I stay at home for all day, waiting for package. While waiting I keep checking status of my package online. Suddenly, I see that UPS driver already visited my home and I was not available!!! So, my package was taken to UPS store, where I had to pick it up by myself. The question is: Why I had to be at home all day to pick up my package at 9 p.m. by myself????!!!!!

I have 3 packages being shipped to me via UPS, 2 have 2 day shipping one has 5. None of them are being delivered in the time frame specified. One even needs to be signed for and they didn't bother to inform me they would deliver it a day late until after the time frame it was supposed to be delivered is closed. They could have informed me much sooner given that it was still about 3 states over and hasn't left their facility. Want to have something delivered within the time frame specified? Then don't use UPS.

Ups is supposed to deliver my package on 10/01/2014 by 3:00pm. As they did not come by 3:00pm, I waited till 6:00 pm and called them. They said that it will be delivered today only. I waited outside my apartments for long time. After 10:00 pm, I received an email saying that I was not available at home while UPS tried to deliver at around 9:27 pm. I am not tolerating the blame on me. My wife is there at my home whole day. We were keeping on monitoring for the package. No one came. In general, if the person is not available at time of delivery, UPS will leave a note at door. There is no note. I want you to take a serious action on UPS. I cannot take the blame!

What a useless inconvenience UPS Parcel Delivery Service is. I was told wait between 9-7. I waited till 8 pm and then was told it will be coming tomorrow... after being told 4 different times it is in transit. You can eat me UPS!!!

My address is very clear on my box straight across from my house. Last Christmas they delivered my package 4 houses down. The neighbors brought me my package then I watched the driver drive past my house and took my package to someone else’s porch which is far from my mailbox and the numbers aren't even close. Friday they were to deliver again and said on the tracking that it was left on my porch but no package. Lucky me that they delivered it to a porch that the person brought it and put it in my mailbox. Now another package to be delivered on the following Monday said on the tracking that they gave it to the woman customer on the property. Must of been a ghost because me and my husband was working at 2:16pm when it supposedly gave to me. I called them and I am sitting here waiting for a before 10am phone call from UPS and no call yet. From now on I will steer away from orders that will be delivered from UPS.

I ordered a package from Bed Bath and Beyond. They shipped it via UPS. I received tracking information which indicated that the package would be delivered on 9/15/14. On 9/16/14, after no package arrived, I looked up the tracking information on the UPS website. It said, "Delivered, Met Customer Woman". The package was NOT delivered as stated. I called UPS, was repeatedly put on hold, spent over a half and hour and was told an "investigation" was opened and would take up to 8 business days to complete. A week later on 9/22/14, I again called UPS as I had not heard anything from them. UPS had NO RECORD of my call or any "investigation" being opened. I am now being promised the same, that an "investigation" has been opened. I was just told that I need to contact Bed Bath and Beyond regarding the "investigation status". Unacceptable. Not only did I have to attend a wedding without a gift, but I've had to waste over an hour on the phone with unqualified and unhelpful customer service people.

I ship with UPS almost daily. I do warranty work for another company and ship on both their account and my own. While using my own account, I shipped an item to a customer of mine. It arrived in a damaged condition so I promptly filed a claim. I had paid for $1000.00 of insurance and I estimate there was $375.00 worth of damages. I was told by UPS that they would not pay the claim because the item was improperly packaged. I have sent dozens of this same item the same exact way without any damage over several years. Ok, I was mad. I had to take care of the repair myself. Money down the drain...

I was recently in the hospital and was not able to sign for my iPhone 6 that was being delivered to my home. My UPS carrier, Steve **, called me to let me know he had my package! When he found out I was in the hospital, he BROUGHT THE PACKAGE TO MY HOSPITAL ROOM!!! I really have appreciated his great service over the years; but this was way above and beyond the call of duty. That's GREAT customer service!!

I wanted to change the delivery address of a package I ordered from Amazon. I called UPS 5 or 6 times and was assured of several things, none of which came to fruition. Apparently, as polite as their customer service department may be, nobody who works there has the ability to change a delivery address, something for which I would have paid the fee noted on their website.

Agent adds inches to each package even though the box is marked with box dimensions. No answer is given when asked why they add more inches than what the measuring tape actually shows. Makes a customer realize UPS is charging more than actual dimensions in order to make more money. Will take my business elsewhere from now on. A problem all corporate businesses practice. Take advantage of the customer and don't respond to any questions when asked about their practices.

As a My Choice member, I paid to have a UPS SurePost package upgraded (basically I paid UPS $3.50 to keep my package in their system and deliver it one day earlier; as opposed to transferring it to Post Office for later delivery). UPS has decided to transfer to post office anyway, and NOT issue a refund any time soon for the services not rendered. Getting an American/English tongued native to answer the phone is the first hurdle. Next, my call was transferred around no fewer than five times, disconnected, etc. This, all for the last customer rep to deny the refund, and tell me to call back later?! I will never pay to have a package upgraded, as they could choose to take my money and not render services. I'm warning everyone I know also, and seriously reconsidering using UPS at all. After all, they don't have the business acumen to remedy their $3.50 screw up.

UPS lost my package and gave me no explanation as to what happened, even though it was shipped from a UPS store. After doing some research on the internet I have concluded the following... Consumers should be aware that UPS will not honor insurance claims even though they will sell them. If your package is lost, stolen or damaged UPS will not reimburse you anything.

I've expected packages to be delivered, but I am working during the day, so when the driver left me a notice on the door, I did sign on the back and left an apartment number of my neighbors, so the packages can be delivered there. But when the driver came again, he did not leave packages with neighbors but left me notice again. I called UPS, spoke to 6 different people and I was told that they don't care about what is written on the back of a yellow UPS notice. It's up to the driver only if he wants to leave packages with neighbors or not and I was told that I should go to UPS location and get my packages myself. I do not drive and there is 4 packages for me to pick up. UPS provides the worst services ever.

In April of 2014 I brought a piece of photographic equipment to the local UPS store here in Torrance, CA. I paid for them to pack the unit and to ship it to the purchaser in Connecticut. I specifically had them pack the unit as I did not want to be responsible for incorrectly packing the item. They are the pros after all. I insured the item for what I sold it for which was $2000.00. The item was shipped and was heavily damaged during shipment to the point where is it unusable and not economically feasible to repair. They really did a number on it.

I shipped a small package at a ups store, next day air early delivery. It cost $128.. The package did not arrive and after multiple attempts with that store and ups, no one will help. They don't care and offer no help. Even the "live chat" cut me off. They never acknowledged their error. If someone is looking for good service, it is not ups. Got the cash - don't care now!

Three different incidences within a couple weeks. Where to even begin! I ordered a package from Amazon (a stainless steel trash can). Tracking # info from UPS said package was delivered at 12:22 pm on Friday, 15 August 2014. I received a text message at 12:49 pm that said the package had been delivered. Came home from work that afternoon... no package was on the front porch.

I had an absolutely wonderful experience with UPS a few days ago. It was 4:30 on a Friday afternoon, and a considerate account executive with UPS happened to notice that something we were having shipped, due to the fact that we don't have an account with that specific company, was going to cost over $6000 for an item that only cost $200! Instead of just ignoring this, figuring that it wasn't her business, she actually came to our office to let us know. And since it just so happened that no one with any knowledge of this shipment was there at the time, she left her contact information, and was happy to help once contacted. Once it all was said and done, we were thankfully able to rectify the situation. Not sure what we would have done had she not gone out of her way- thanks, T.!!!

I have NEVER experienced such unprofessional, inconsideration and poor customer service, than what I received from UPS staff at the 15 Oregon Avenue location in South Philadelphia, Pennsylvania. Two hours of standing in ridiculously long lines, packed in like cattle, in sweat house conditions, waiting for a package, which I did not receive. I was there a half hour AFTER the facility was supposed to close and still was unable to receive my package.

I complaint before that he was just dropping the package at my apartment door without knocking. Now, in revenge, he is trying to bring the door down. I work from home and order thousands of dollar a month online, so I am very familiar with delivery companies and I even have a FedEx account through my corporation. His attitude is clearly confrontational. I've asked him twice to be more professional, particularly, because he knocks at any time of day or night, and scares my wife to the point of causing a physical reaction. Today he just turned his back on me and walked away. I don't just blame the delivery guy, I blame the corporation for hiring these psychopaths, and if I don't see any corrective action I will escalate this issue, legally or criminally. Also, I am a software engineer - very familiar with all kinds of social network sites. UPS and this guy may just found themselves on "Candid Camera", just like the Comcast representative that tormented a customer to prevent him from closing an account few months ago.

Tracking #**. Shipped 8/23 expected delivery 8/29. On 9/4 contacted UPS for status. Talked to customer support and supervisor was informed they could not give me a status and didn't know where package was. I asked them to please find out and contact me. They refused saying it was up to me to investigate where package was on my own. I was floored. Expecting me to do UPS job? I asked point blank would they investigate and find and deliver package and they said no, they were under no obligation to investigate or deliver package. They refused to pass me to legal department.

The majority of the time my experiences with UPS are fine. I order an item and it gets delivered at my door. Easy. However a few months ago UPS decided that leaving things at my door wasn't safe and started leaving signature required notes. When I called in, at first the representative said it's based on the shipper's request. When I explained that I asked the shipper if they requested a signature and they said they didn't, the representative admitted that it's based on the driver's discretion.

I had shipped 5 packages via UPS from Dallas to Tampa with 3 Moving Boxes and 2 Travel Bags. 3 Moving Boxes arrived but 2 Travel bags are still missing. I had put all my important documents in the travel bags thinking they would be more safe. UPS Customer service is not helping in this matter. They just say a pretext of 8 days while asking anything about missing bags. They even didn't start the investigation when bags didn't arrive as per due date and waited for me to report the same. Please help in this regard.

On Sep. 3rd, approximately 6:00 pm, a UPS driver showed up in front of my house at **. I was in my house, working on something, when he honked. UPS drivers have NEVER honked at our house before! I got up to go to the door, thinking the driver would then walk it to the door, knock, and put it down and drive away. Instead, the driver did NOT knock on the door, which I would think would be the next thing a delivery person SHOULD do. The next thing I heard was the packages being tossed onto the front step, that's TOSSED, NOT set down OR placed on the step, along with a very angry and loud YELL of "UPS!"

UPS knowing that I had a perishable item being delivered on 8/26 and was due to deliver on 8/29 due to weather delay and they not being opened weekends did not deliver my package till 9/02/ at 615pm. When we opened the box the dry ice was essentially a pile of mush and the crab stunk terribly. I just think a bit more raising the bar with Customer Service would go a long way. Big business don't give a crap anymore. I would definitely select a different shipping company... and the business I ordered the product from should think about that too. Nice First Impression of the company and very disappointed in UPS.

Was told if didn't like rates there were other companies. I feel like I am being ripped off being charged to send and being charged 15.00$ to have package picked up. Am disabled and limited income, 15.00$ may not sound like much until you have to live on what we do.

On August 27, at 10:00 p.m. I went to Ups store (Store # 6089) on 2512 Telegraph Ave. Berkeley, CA 94704 and I mailed an envelope ($40.00) and I asked for the next day delivery. The person in charge of the store promised the next day delivery which was August 28, 2014. Today is August 30, and the shipment still has not been delivered. I went to the Ups store where I mailed the envelope, they are not able to answer you. The person in charge said I have to call my boss. But after five attempt, he was not able to find his boss and he did not know what to do. I really want to know who is responsible for charging the consumer $40.00 for delivery of one envelope which has not been delivered yet to is August, 30 2014.

I suppose to have a COD envelop deliver by UPS on the 27th of Aug. Of course, it wasn't deliver. The next day, check on UPS website and noticed they said they attempt to deliver at 10.30 am on Wed morning and no one in the office (Which I can't believe they made such an excuse because if no one at office by the time the driver attempt to deliver, they should have left a delivery notice which I didn't receive one). Call on Thursday morning and was told that they will deliver before noon. Wait till 1PM and not receive, call UPS again. They said might be because of the traffic, I should receive before 5PM. Wait again and still nothing receive. Call on Friday and again, told I will receive before noon on Friday. Again disappointed that it still not deliver after 5PM on Friday. Worst courier company that I had ever experience with!!!!!!!!

What's going on with your service? The driver just put a sticker on my door and run away. No attempt to knock or door bell or look around if some people to answer. This is **!!!!!!!

I sent a large cashiers check for a payoff on property that was very time sensitive and needed to be there on a specific day or the payoff was no good. The overnight envelope never left Bakersfield until the next day. Also you have to wait 7 to 10 days to get your service failure refund.

I shipped 20 pieces of China and 3 bowls broke. They denied my Claim, Insufficient package, they said. REALLY? 20 pieces of china and 3 broke! I double box and peanuts LOSERS!! LIARS!! FRAUDS, #AMERICA DON'T EVER SHIP FROM UPS

I shipped a 57# electric motor and had a fallout. I argued the point, they then approved the claim. Sent a check for $100.00. Motor 2500 to replace, have 3 quotes. Ups said I only declared 100 value. I took motor to service center and they never ask or told about insurance, the motor worth over $100 in scrap... I believe it's stolen. Just want it or replacement.

My package was supposed to be delivered at 8 pm. At 5:52 pm the status was changed to "receiver requested that we hold this package for a future delivery date." I am the receiver and I did NOT request a change to my delivery and was home at that time so I know delivery attempt was not made. Calling can't get a real person, live chat not available--Sent email but do not expect a response. Totally unacceptable!!!

Third time in the last few months, informed there was a delay in delivery and extensive arrangements need to be made to ensure someone is here when the package arrives three days late. UPS customer service was dismissive and unresponsive. I have never had this problem with FedEx or USPS and I ship and receive a lot of packages. I will avoid UPS if at all possible in the future.

Was expecting delivery of a package. UPS had left a note on door that had to be signed for. Their e-mail notice of the delivery said adult over 21 could sign for it. Next morning, I did a live chat with them and found out I had to sign for it. It was left with them that if I was at home in the afternoon and they delivered it then, everything would be done. So I went home, and a little later in the after oon, when I checked the tracking, there was an update that they would not deliver, and that I was to pick up that evening by 6 PM. I did another live chat, and they confirmed that they would NOT attempt delivery that afternoon. No explanation as to why I was told differently. They told me I could file a complaint thru live chat (sounds like a good idea - for them), or I could call a phone number which I did, only to find out that I couldn't use the phone number about a live chat. Did another live chat to complain, and attached the previous live chats that I had saved. Then submitted an e-mail, referencing the information. Next day received an e-mail reply apologizing, and they had called the UPS shipping office and that the package was there waiting for me to pick up - which I ALREADY knew.

On Thurs Aug 14, I went to UPS to ship 2 packages. I checked the rates prior to going on the website. I said I needed the package to get there by Tues the 19th. He said "rate for packages would be $187." I said "no it's $78." He said that is Ground. I said yes and it says guaranteed by end of the day 8/19 GUARANTEED in bold face. I was pressed to get it out as it was late and he said only the 3 day select would get there. I called UPS. They said that zip code was guaranteed to be there Tues 8.19 Ground. I paid for the shipping because he would not sell me the ground because he said it was NOT guaranteed but would arrive 3-5 days. UPS said the gentleman in-store should not have said that, they show guaranteed by 8/19.

The drive that suppose to pick up packages is not doing their job.. They write down that they went to the person home and nobody was there.. That is a big lie.. I don't know what your paying them for but they are not doing their job.. Please call me.

I have no idea what is happening with this company, but if it is possible to be worse than the USPS, UPS has hit the mark. One week after picking up a shipment in Oregon, it has still not made it to Arkansas. I am told two more work days. Ordering via Amazon or a midwest vendor, I'd have received it in two days and be completed with the project. My previous experience though was with Amazon, who contracted with UPS, WHO SUBCONTRACTED BASICALLY, with the USPS, WHO, in their infinite wisdom, forwarded a package intended for our rental home to us in Florida, where USPS attempted to charge us $18 for forwarding the package to the wrong delivery point.

UPS store in Bluefield VA... Yesterday I found them deceptive, if not blatantly dishonest. Had to ship a 58-piece antique set of china I'd sold on eBay for $350. Before the fact, I was led to believe shipping and packing cost of approx $100 total. But lady in charge said she had to unpack my boxes before she could tell me "exact" shipping cost? That seemed reasonable. In the back room out of my view, she not only unpacked. But totally REPACKED.

I ordered some items from Amazon for my son's wife and my new grandson since she was home on bed rest after the delivery. The items were due to be delivered on Friday, July 11; however, instead of delivering the package (tracking no# **) to the Silver Springs, MD address, he left the package at an address several houses away. The UPS driver falsified his delivery notes and forged my son's signature to give the appearance that he had delivered the package to the correct address. Friday evening, I contacted Amazon after my daughter-in-law informed me that she had not received the package. Amazon had UPS to contact me; however, with each call their story changed about the delivery. Not only did their employees lie about the whereabouts of the package but the driver failed to obtain the package and deliver it to the correct address as they promised would happen.

I have a strong need to VENT! On Sunday I ordered something from Amazon and paid extra to have next-day delivery. I waited all Monday for it and around 7 pm ran downstairs through the laundry room to deposit the trash. When I came back through the lobby there was a UPS notice on the door that the driver had attempted delivery.

I am a very aggrieved and dissatisfied customer of UPS. Since beginning of this year, UPS has not delivered a single package to my home. They say that they cannot find my address. I have been living at this address since last 15 years and till this year, have had no problem. The staff at the McAllen office is totally uncooperative and uncompetitive. I have gone 7 times this year to pick up my packages at their location including next day air delivery. They charge a lot of money for next day packages, and yet I have to drive 13 miles to pick up my packages. I think they are purposely robbing the customers. I have called at least 30 times to their offices, given them a map of my house and yet, they do not deliver. Can someone address this problem? This is what happens with the lack of competition. UPS just doesn't care.

By now I'm used to the routine. I order a package and start checking the tracking information. Time and time again they will post updates that are completely untrue. For example, they will say they made a delivery attempt although I was home all day. When they do actually make an an attempt, they just leave a blank Info Notice on the door. The drivers could care less if you receive your package. Apparently they are rated on how many "attempts" they make, which explains why they falsify the tracking logs.

A package I expected with a passport, birth certificate, & other sensitive information was left on my doorstep at 9:39am Thursday, was opened with exposed content when retrieved. The packaged displayed the words, "Extremely Urgent" in red letters with U.S. Government Official mail from the sender. The package should not have been left on the doorstep all day, and should have been delivered to the management office as requested on "MyChoice". What is the point in signing up to provide delivery instructions if they are not followed? Clearly, the package is extremely urgent and sensitive and should be secured and not left unattended. UPS should strongly reconsider whom they hire, thoroughly conduct background investigations, and properly train their drivers. Good customer service, public trust is the utmost important business practices when dealing with people's sensitive documents. UPS is supposed to be a secure way to mail something you want to protect.

My complaint is about the $40.00 annual subscription that UPS charges. First of all, it may be important to say that I live in an apartment building in San Francisco. Because of where I live, UPS will not leave a package at my building without a signature. I am told this directly from UPS, they say it is because a lot of packages are reported as not delivered. In order for me to get an email from UPS letting me know when I have to be at home to receive and sign for a package, I had to join "UPS my choice" which costs $40.00 per year. So on top of paying a delivery fee when I have to have something delivered, I also have to pay to get an email so that I can be home to sign for a package.

Had a UPS parcel that delivery required COD payment. Paid COD online, parcel came next day from Purolator and they required payment AGAIN. Contacted both UPS and Purolator and both point to the other for resolution. We might get the money back in 21 days. This involves going through another lengthy process and record keeping when it all could have been handled immediately IF these partner companies knew what each other was doing!!

I ordered a phone from ATT and I had it shipped to my office. An office that has at least 6-7 packages delivered daily. And it was suppose to arrive yesterday and when I checked the status, online said there was a problem with the address. So I live chatted and told them that the address is correct and she said she promised it would be redelivered today. I checked today and it said it was returned to seller. Are you kidding me? So I live chatted again and they said there isn't anything they can do. There was nothing wrong with the address!!! Is this a ploy to make more money on redeliveries? I am so angry! They are the worst and I am not using them for anything I send out. Now I have to spend the day on the phone with ATT and try to get it resent. UPS, You are horrible!

They never delivered my packages. I had to get them from the store. They said they knocked on my door and they did not. I was home.

I shipped 2 packages to the same address on 7/21. One is UPS ground and the other is UPS Next Day Air Saver. They are suppose to be delivered on 7/22 by 4:30pm. On 7/29, I was notified by my client that they have not received the package. So I checked the track record and it says that one of the packages was delivered on 7/29 and the other package was returning back to sender (me)! I didn't understand why one of the packages is coming back to me because it was going to the same address. So I went back to the UPS store that I shipped them from and they showed me the notes documented about the undeliverable package. It said that the receiver moved and they attempted to deliver at the apartments.

I sent out a parcel, that contained eye glasses to one of my sons that was on vacation, and was suppose to receive them Tuesday morning. I paid over $32 so they would be delivered by 10:30 in the morning. They will not be delivered until Wednesday. This is from the center in Elmsford, N.Y. First of all there was nobody at the counter. I yelled several times to get somebody's attention, without any results. I was there for ten minutes before somebody showed up. Meanwhile there were packages laying around unattended. Now I have to go back there to try to get a refund. Of which they will not pay for my time or for gas I have to waste now.

My package was scheduled for delivery on Friday 7-25-14. Tracking stated that it was on the truck and out for delivery. It never arrived. Tracking then said it was "delayed due to additional security reasons". Rescheduled for Monday the 28th. On Monday when I checked, again tracking said it was on the truck and out for delivery. Again, it never arrived and tracking said that it was "delayed due to additional security reasons" I googled this problem and to my surprise I've seen over a hundred different complaints about this being a false report due to the drivers not putting in the effort to make the delivery because of something like a gate code or that they are running behind on deliveries. I contacted the seller that I bought the item from and explained that the package was now 4 days late. They emailed me back and told me that UPS would be contacting me. To my surprise I did receive a call from UPS because I have been reading that UPS is bad about contacting customers.

I signed up for UPS my choice, and paid an extra $5 in shipping to have a package held while we were on vacation. I check my UPS my choice page and the package arrived in Austin and was being held. When we returned to Round Rock, the package was not delivered. I call UPS and went through the whole system and eventually got to talk to a human. He said he would contact the shipping center and they would give me a call back within an hour. NO CALL BACK.

THE WORST DELIVERY SERVICE I'VE BEEN USED. They don't care about the consumer. They don't make any effort to deliver the package... and treat the consumer like a clowns!!!! The worst delivery service in the world!!!!

Loss wages, UPS failed delivery, signed up for notifications and they came at 8:30 after delivery time. Staff were discourteous and uncaring. Company is completely unprofessional. When we called to talk to operator and asked for a supervisor, the call went to another clerk. Baltimore MD office. I can see why their stock price went down and they missed their numbers. Customer Service is awful.

I have no complaint concerning the regular driver. He is very good. Whenever there is a sub he will not honor the not on my business requesting that my pkg be left at nearby business or that he leave a sticker. I am not open everyday and since I am the only person at this business, I have to lock up when I need to run an errand. They ignore my request which is very visible in the window. Whenever possible I request delivery through USPS for this reason. Customer service is not helpful!!!!

The worst service I've ever used. Don't make any effort to deliver, don't tell you when they're going to deliver, don't have direct 2-way contact with the drivers (the idiots), don't make an effort to help customers and just simply don't care at all about the service.

We shipped a large item worth $1000 via UPS to an eBay customer. When it arrived, it was totally destroyed so we thought, ok it's insured for the $1000.00 everything should be ok. Things go wrong right? WRONG. UPS does not even bother to go see any damaged items. They use a computer program based on pictures to assess any claim. I've personally spoken to a UPS employee who told me 94% of ALL insurance claims are routinely denied. Most aren't even processed, just denied out of hand.

Ups showed the scheduled delivery date then the system showed a delay. After 10 calls to their so called customer service the story they gave was a generic answer but not helpful at all. Over 24 hours have passed no package, no update, no answers, no help. Sadly this is not the first time I have been waiting for a delivery that has been delayed or lost. Ups needs to be held accountable for us customers who expect a truthful answer not just the usual bs. I am very disappointed in this billion dollar company and will demand my next shipper use FedEx.

Received a package from UPS on 8-18-14. When I went to the door to sign for the package, the driver told me that I had to step out of the door to sign and receive the package. My feelings were hurt so I said that I would ask my husband to sign instead. When my husband came to the door, he was allowed to sign and receive the package without stepping out of the door. My husband is White and I am Black. Asking a customer to step out of the door when the customer is a minority is comparable to an order from the police during a raid. I felt violated. I can't wait until drones start delivering parcels. They can't be any worst than a disrespectful UPS driver.

Ordered a printer from Amazon. Notified by Amazon would receive on Wednesday. Delivery attempted after dark Tuesday night. Did not answer door. Driver left notice signature was required. Called UPS at 5AM. Was informed would be re-delivered today. Did not leave home all day. At 6PM checked UPS website. Site stated package was delivered between 10A-2P. No it was not. Checked door. No notice. Checked front porch, back porch, yard, up and down cul-de-sac. No package. Called UPS. Ended up with "supervisor" who said they would send the driver back sometime tomorrow to look for the package. Just what part of there is no package was not being grasped. Quite frankly asked customer "supervisor" to stop talking so I could talk and no my tone of voice was not very friendly.

On 7/14, I was home all day with electricians and contractors at my house. UPS left an Info Notice on my front door on 7/14, claiming that they could not leave the package and it required a signature. My shipper did not require a signature! I signed Info Notice, pasted it to the front door. No one from UPS came to house on 7/15. I was home all day. On 7/16, sticker still on front door. I did tracking and driver had claimed that I refused the shipment (a lie) and returned the package. No way to reverse that. I have to reorder and pay shipping again due to UPS incompetence. If shipper and I don't require signature, leave the package!

I was supposed to receive a package back in June. My package, which contains an Iphone and a pair of expensive sunglasses, still have not been found. UPS delivered it to the wrong address and has yet to retrieve it or refund me. I've been given the run around and they will not let me speak with a supervisor. They then closed my investigation because "I received my package". I did not receive it, the wrong address received it back in June. It's now July 15th!!!

I ordered products from Walmart last week and in all 3 attempts the delivery guy never came inside the building or walked up the stairs and knocked on the door to give me my package; 3x they have done the same thing. My package got sent back to Walmart. Last week I ordered from Babies R Us the same items and know I am having the same problems. I am waiting in my apt. for my packages (yesterday and today) and the delivery guy leaves my info. notices in the front lobby outside the building again. He/she did not come inside and up the stairs and knock on the door and the door has been open for every attempt.

I live in NY. I was in Seattle on vacation and bought a lot of stuff. I had two packages shipped to my home via UPS. I was suppose to receive them in one week. I never received the packages, but it stated on the UPS tracking that the packages were delivered and left at the door. I called UPS and told them I did not receive packages and they claimed they did an investigation and closed case because it was left at the door where anyone could take it. Lousy service.

I ordered several dresses online that were coming from overseas. I explained to the dressmaker if she couldn't get my dresses to me by the 12th I didn't want them. They made me dresses rush order and shipped it on Tuesday. On Thursday my husband and I saw a UPS truck outside as we were coming home from work which pulled up in front of our house. Oh my dresses, I thought. The driver was on the phone and he said no, the package was for another house. When I checked that evening, my package showed there was an attempted delivery and they would try again Friday. I never received a note the package had been attempted to be delivered.

I have an expensive package coming in which 2 day service was applied. Now they're telling me that I have to wait all day for delivery. Here's how to handle UPS and it worked exceeding well with CIRCUIT CITY. DON'T DO BUSINESS WITH THEM! Go to USPS for your shipping needs. The package will arrive with a expected delivery time and it won't be damaged.

UPS tried to deliver on Tuesday but could not and left me a note - fair enough, I had to step out and shipper required a signature. Delivery rescheduled for today, Wednesday. I stayed home all day. At 5:00, I chatted with Customer Service, who assured me that UPS drivers delivered until 7:00 and would keep delivering after that if they still had packages. At 7:00 I called Customer Service, who told me that the package had been reclassified undeliverable for that day but could not give me any reason beyond that. Obviously they know where my house is, since they left a sticky note on my door yesterday.

I had a package delivered to Arizona. UPS "said" the package was delivered to the right location. The recipient of the package knew when it was set to arrive, there was no knock at the door. The driver says that he left the package after his knocks went unanswered. Well, after further investigation, it turns out that the package was left at the WRONG address!! The driver "attempted" to retrieve the package several days later and was unsuccessful!! Now there is a stolen package and UPS is the very one to blame!

Terrible UPS experience. Amazingly we received a delivery note within the context of both my partner and myself being in the property, without tv/radio turned on and windows open to hear the knock/buzz from the front door. Neither of us heard any knock on the door or doorbell ring. We're are so frustrated with the outcome considering we made every effort not to miss this delivery. We are convinced the only attempt of delivery was just the delivery of the note to end a work shift sooner. Now we have to wait until Monday for the delivery of a fragile item that now has to travel for a longer period. I doubt our complain will come to any constructive/positive outcome but hopefully if there are enough customers who complain on the same matter that it might suggest the UPS driver/all drivers may need further training, i.e, knock... wait... knock... wait.

UPS delivery never showed up, they cannot find any records beyond the tracking #. Nobody contacts me to let me know the status and made numerous calls to customer service. Everyone at UPS keeps saying call this person, contact that person. In fact they act like it is my problem. The first communication last night at 10:25 - the customer service support told me it would be delivered that day, end of day. What at midnight? Really? Well, that was a silly comment, no sense. Of course, it never showed up. This morning 9:54am I get a call from UPS hub - well she can't find it. She said they have no record of it. What??? So once it got on the truck it disappeared? UMMM... Not only that, she told me it was on ME to call the UPS # to get it figured out. And then she said call the Shipper and have them track it. Well I did that and they said it is UPS' fault. I paid extra to get this. Nobody still knows. Not sure if I'm more upset about the lost package or the lack of consideration of employees.

The 1st package according to tracking stated it was delivered. Clearly there was no package left at either door, under the porch or carport. We searched every place that it was possible to leave a package. Nothing! I reviewed tracking closer to find the address the package was left was not my address. I had no clue who this address belonged to and began to get upset. I checked the site I placed the order with to ensure my address was within the system correct; it was. The address on file and the address UPS delivered too was not similar. The street numbers and actual street were not similar to even say it was a simple mistake; it was major. I called the company who delivered to see what could be done; they informed me the address on file matched what I confirmed my actual address.

I saw out my window, the UPS truck turn around in my drive yesterday. I went down to my mail, which is about 300 yards away to mail my letters. When I did, my letters hit something, I looked in the box and there was my package from UPS.

I went to the UPS store at 102 NE 2nd St., Boca Raton, FL and was treated terribly. Friends of mine and people I've met in the area have also had these complaints. The manager was very rude and refused to notarize my letter as well as send my package. I went right down the street to another UPS Store and the guy said there was no issue with notarizing it and didn't know why the other store wouldn't do it. The manager at the first store yelled at me and basically called me a brat because I wasn't getting my way. I did get mad at him, but being that he's 30 years my senior and the manager I'd assume he would've tried to diffuse the situation instead of yelling at me. I'm a female in the Army and I suspect he might have something against this. He refused to give me his supervisor's name and number. I think he should be reprimanded for his poor behavior and possibly demoted. He obviously has no business being a manager if he can't handle customers. I was also out of line, I admit I was, but so was this representative and he's the one who needs to work to keep business.

Our business opens between 7pm - 7am. For months, UPS drivers have not been leaving InfoNotice at your front door. Since we have only 1 in the front and located in a busy commercial center our immediate neighbors get packages daily, these can't be exc. At times we are not aware that we have packages until we get a notice in mail from UPS. Lately, they don't even send us the notice via mail. To UPS 800 number and local supervisors, I have called, sent videos.... Their response is, "We can't tell Teamster drivers what to do." It seems that the local drivers and supervisors are getting back at us for complaining to their corporate office. Sadly, corporate is powerless against the local offices. UPS, we have a problem in Houston.

Seems every UPS delivery to my house raises more problems and frustrations than happiness over a newly delivered package, particularly the larger packages. I've had to return several packages to Amazon because they arrived damaged, I've accepted one package because the driver knocked and came clean and only packaging was damaged, but mostly they throw the items unto my keystone-tiled porch, or place my welcome mat above package as if. Well, today it was a new experience altogether. Judge for yourselves. I wish someone would hold them accountable for their lack of service!

Briefly, I shipped by UPS a late model pedal steel guitar from my home state of Vermont to a friend in Alabama. It was well packaged and protected by a heavy-duty flight style case. When the guitar arrived at the other end, it was cracked and broken. The body of this guitar is very substantially built out of rock maple, but the treatment given to this nearly new guitar resulted in it being destroyed. I filed a claim and as you will read on nearly every website where UPS claim denials are discussed, UPS and its insurer, Crawford and Company, denied my claim, saying that it was my fault and the fault of my packaging job that the guitar was smashed.

I placed an order with Carter's and they shipped my package by UPS. I received an email notice Thursday evening (6/12/2014) that it had been delivered and accepted by woman customer. This woman customer was not me. I did not hear the intercom or knock on the door or anything. I went on chat and they blamed it on Carter's for how they shipped it. The weekend passed and I tried to get a hold of somebody on the phone. I told her the email said package was delivered and woman accepted and she said the latest scan said it was on the truck and was supposed to be delivered yesterday. It was not delivered. I just want what I paid for delivered or have my money refunded to me. What should I do?

I live in rural Texas and this weekend had another package supposed to be delivered by UPS, which has mysteriously vanished after being told my address was incorrect. I ordered 2 packages online last week (Monday June 9, 2014)... one was for chlorine tablets for my aerobic septic system which UPS delivered on Thursday June 12, 2014 - great! The second order was for a $285 air pump for the septic system which somehow UPS cannot figure out how to deliver, even though they did so to the same address the day before.

So I have an important package coming today, I have things delivered at work, where I know I will be to sign for them. When the driver didn't show by the usual window (11am-2pm) I had a feeling something was bound to happen. Around 5, I online chatted with a representative who assured me that the package would be delivered no matter how long it took the driver, but unable to give me any specific information. Around 6:00 I see a UPS truck zoom by and 10 mins later, I refresh the tracking info and it says "DELIVERY ATTEMPTED". No truck ever stopped, no notice was left, nothing.

I did the online thing a package from Sears. They were very helpful and gave good service. I pulled up mail a week later to see a notice that my package was delivered the previous evening at 6:59 P.M. by UPS. UPS's proof of delivery page says...Delivered to customer Man... Interesting and impossible at least that is was me, 15 people will verify that I was 40 miles away at a dance rehearsal at that time. After getting upset with them on the phone, I did get them to say that the driver and rep would be at my door during normal business hours in the next two normal business days to verify that mine was the address and the face that the package was delivered to. At this point I felt great, silly me, I sat around those two days and did they come... NO. Angry, Yes, disappointed, yes and sad and not about the failure to deliver - it's the failure to follow through and really investigate what happened. There seems to be a culture of circling the wagons and not caring.

I ordered a package and according to UPS it was delivered, however, I have no package. When I spoke with the UPS shipping store, the Supervisor was very adamant that, "I can get a picture of your packages sitting on your front porch. I just need the system to update overnight and I will get you your image". I call back the following day and she describes an image that is at least a year old and it's not an image of my front porch, it's an image from Google maps. Really UPS?! When I called her on it, she had the audacity to become combative. This is the location supervisor! So I call the 800 number to file my complaint and they transfer me back to the location supervisor, the very lady I have who became combative. UPS gets an "F".

A package was delivered on Friday 6-6-14, but I wasn't home to receive it. I reviewed UPS tracking number system and it provided me a delivery time for END OF DAY. I received a notification from the driver that package would be delivered before 10:30 am CDT. I rearranged my appointments around the notice time of 10:30 am. I contacted UPS @ 12:03 pm at 18008339943 to inquire about this HUGE time discrepancy and after holding for 5 minutes or so; Erica (CSR) stated that the system is correct, package will be delivered by END OF DAY. In turn, I asked to speak to a supervisor and Brian 2151 responded that there are no guarantees to when the driver will deliver, especially a ground package.. This is not the first bad experience with this company.

I received delivery of contact lenses in 90 degree weather at my home. Fenced yard, 150 pound German Shepherd, very alert but well behaved. If you know dogs, which apparently this deliveryman did, you can tell that this is a reasonable dog, protective of the home but a very good judge of personal actions of visitor to the yard. The driver spoke to the dog, opened the gate with concise actions, closed it and came to the door. I was in the back and alerted by the dog. The UPS employee knocked twice and left the box on the porch. He gave the dog a pat and went out, securing the gate and checking it. No theatrics or freaking out. He has a manner that made the dog at ease and I got my contacts safely. UPS is my choice. The FE people are not nearly as amicable and the delivery charges have been refunded a few times for not so prioritized deliveries. Great employee!

UPS left two delivery notices on the same day. I signed them both and when UPS returned the next day, they took one of the notices with my signature, slapped the final attempt notice on top of the other signature and didn't leave the package. When I called UPS that same day, they told me that they had sent back my package and I could contact the sender for re-delivery. I ordered several things and do not know who this sender is. UPS drivers are lazy and stupid.

The UPS delivery people wait about two minutes and leave. If they leave packages outside, they are stolen but they won't give me time to get to the door before they take off. I'm elderly. It takes me a while to get up the stairs and out to the front door. Why can't they be a little patient?

I received a package with items from my baby registry that was beyond damaged. Driver never rang my bell and items inside were broken. Called and was told that there was going to be a pending investigation and that someone would come the day after to pick up the package. I waited and no one came. I called the day after and was told that there would be no investigation and that I should call my shipper. No phone to give me this update, and I wasted my time waiting. I waited 15 minutes for a supervisor and he rushed me off the phone. He told me that it was not their responsibility to call the consumer, only the shipper. I was given conflicting information, wasted time and put through stress for something that should have been joyous. I am disappointed that this was the service I received for something that I didn't even do. Never would I use them for personal shipping.

We live in a rural area so we do a considerable amount of shopping online. It has come to the point that if I know ahead of time that the shipper is going to be UPS then unless FedEx or USPS is a shipping option, I will not place the order. I have spoken to Amazon’s Customer Service about UPS destroying packages and they don't seem to care. They do however always make it right. With UPS there is almost a better than even chance that if it can be broken, it will arrive broken.

EVERY time I mail order a product I cringe when it ships UPS. It either comes in 3 days after FedEx would normally ship or it does not show up at all. I am too upset to go into detail with my most recent experience, but I will tell you it is now 4 days later than I was supposed to receive it. It was supposed to come in on 5/30/14 and it never showed. UPS deferred all blame when I called their customer service number and my parts are lost in the mail! Their tracking system is a joke. It has said that is still "in transit" for 4 days now. FedEx is the most consistent and fastest carrier out there and I am surprised businesses such as Amazon put their reputation on the line by using UPS.

On Feb 11, 2014 I went to the UPS on Navy Base San Diego on 32nd St on my lunch break to ship my daughters tablet back to a family member with signature/delivery confirmation. I filled all the normal paperwork and everything. It was expected on the 17th of Feb 2014. A couple days after the delivery date, I talked to my family and asked about the package I sent (the tablet) & they mentioned they never received a package because they moved. So I go online and track the package. Some person who signed for it named "Mitchell" signed for this package. Neither one of us know who this person is.

I have received damaged product from UPS on a consistent basis. The driver says he doesn't load the packages and quite frankly doesn't care. His words "I get my check regardless of the condition of the goods". My supplier even had a UPS manager come and show how the product should be packaged. Still not any better. This is a joke for a company. Only time will tell if someone else enters the delivery market.

I'm writing to complain the exceptionally poor qualities demonstrated by the receptionists I've encountered from your customer-service phone-call center few days ago. Below comes the detail:

I ordered some equipment express 1-day delivery. At about 10 am I tracked the package only to find out that the driver had stated no one was available when he attempted delivery. The only problem is that we were outside the front door since 6 am and no one from UPS came to make a delivery. No info card was left either. I called customer care and informed them that I am traveling and I need the 1-day delivery I paid extra for. I was told that I would receive a phone call back from the center and at 12:30 pm I'm still waiting. I am absolutely disgusted by the way UPS does business. They know their drivers do this on a regular basis, but they protect them. Why should I pay for a special service and not receive it?

I had a package shipped from Sweden. It took 3 days to arrive in the United States. That's when the nightmare started - U P S took over. After about a week they tried to deliver. Well, I live on a cattle ranch so the main gate is closed with a UPS box outside the gate. The problem was they needed brokerage fees because everyone now pays this fee on international packages. Well UPS unlike Fed-ex has to have their money up front. And the UPS employees wont call the phone# on package so I had no way of knowing they were at the gate. That was 5/23/2014.

I recently purchased a new home, and am going out of town. I was unable to sign up for UPS online services as "public records" don't match my profile information. Well, duh UPS, I just moved, it can't match quite yet. I called the customer service center directly and was told by Rina (Employee ID **) that I am the first customer with this problem they have ever encountered. Apparently, at least in Rina's mind, people don't move, at least not if they do business with UPS. The proposed solution was "NOTHING" - Rina can't help, even though she is a supervisor she does not possess the skill set or drive to provide good customer service. Apparently all she was trained to do before she got the "supervisor badge" was to say "NO" ... Great job UPS.

My office in Maine is located at **. The former owner of this building operated a UPS drop off site here and sold the building two years ago. Since then parcels for me have been going to his new site at 318 military street in Houlton Maine. Following many and interminable hassles with UPS including going to the former owners new location and asking him not to accept parcels for me, he issued me a directive to have all the residents of the building list if they did or did not want him to accept parcels on their behalf. This is UPS saying that they can't deliver to an actual address? I did none of this, ups is not a govt agency having any authority to request this.

Received my purchase from China, value declared 100usd. UPS delivery driver made me pay $67.93 in total as the invoice shown charge $56.93 import VAT and 11 brokerage surcharge. They would take the item back and return to the sender if you do not pay and accept the package. Rang the customer service and they kept transfer me to different department and eventually line cut off after 30mins wait. Please do not use UPS for any shipping.

My package was scheduled to be delivered yesterday, but apparently they could not deliver the package due to a missing apartment number. However, instead of contacting me (I registered the package with my UPS account to receive tracking notifications), they rescheduled my delivery for a day later without informing me ahead of time that I should have called to ensure that everything would go smoothly with delivery. So I called UPS and updated the address and the representative entered it into the system. Great.

The UPS store at 906 West McDermott in Allen, TX has employees and managers who give wrong information out. I took a package to this location. I had a return shipping label for some equipment I received broken from UPS. Since the value was over $1000, they told me they could not accept the package and to take it back and call for a pickup. UPS Customer service now tells me they are not UPS and UPS is not responsible for problems at this particular UPS store location. I disagree. They have UPS on their door and on their signage and shirts. They represent themselves as UPS but UPS does not consider them UPS.

UPS should be more flexible than how the company boasts. My package was scheduled to be delivered on Friday, however I was not home at the time your company just happened to deliver my package. I work late. When I inquired as to when I could get my package (it's mothers day this Sunday), I was told that I had to wait until Monday. I asked if I could pick it up myself on Saturday. I was told no because I would have to call by 7pm Friday to arrange that. (I work late and how would I know to call by 7pm until after the fact?) I am very dissatisfied at the lack of flexibility, especially for the price I paid for next day delivery. I want my package by Saturday! If I can not get it, then I want my "next day deliver" money back. Your system is not flexible and it doesn't reflect and answer to the needs of the working people. Be more flexible! I don't want my Mother's Day gift to be given on Monday and it's not my fault that I wasn't sitting at home all day waiting for your truck.

UPS now wants to charge you to have a delivery time that is after work. So they constantly try to deliver your RESIDENTIAL package when they know you are at work during the day. Then they say, "You want it later, that's a $40.00 annual subscription fee." Yeah, Right? They won't let you have the package held at the UPS facility for pick up so it's literally like an extortion for more money.

In January I took an HP printer to my local UPS Store (#4097) to have it packed and shipped to Wisconsin. It was delivered, and I was told by the repair facility I'd sent it to that it was damaged in shipment. They sent me photos of the damage. I reported this online to UPS, who picked up the printer and returned it to The UPS Store (the shipper on record). After a long wait I finally called UPS to find out the outcome, and was told that my claim had been denied. The UPS Store told me that I had required them to pack the printer against UPS guidelines, and that was the reason for the denial. I had asked the clerk to wrap the printer in a lot of bubble wrap, as specified by the repair facility (and now shown as the way they pack things in their UPS Store TV ads). He said he had to use peanuts, and so I told him to do whatever he had to do.

VERY frustrated with UPS! Sent six packages to California for a speaking tour for our nonprofit (raising money for Shores of Grace Ministries, who rescue children from sex trafficking in Brazil). One arrived damaged but they unpacked it and put everything in their suitcases then left the hotel for tour (tossing damaged package). It wasn't until they set up that night that they realized things were missing! Long story short - somewhere along the journey that box was repacked into a different box! It wasn't the same size as the one I sent and 750 brochures, 30 books and some CDs (we believe 20) were missing from it! AND, the other box of books had another package inside it that wasn't ours (addressed to Disneyland!) so that box had been repacked too! And, we're not sure what might be missing from that one (it was packed tight so to put the Disneyland box in there something has to be missing). UPS response: claim denied because we don't have the original package for them to inspect!! I definitely will be checking into FedEx or USPS next time I have to ship boxes! OR, instruct recipients to keep the stupid damaged boxes. Then UPS can coordinate their "inspection" with their tour!!

I order business cards 500 for 5 dollars. After I ordered the cards and they came back, the writing on the bottom was too small and I can't read them. I called to speak to a manager named Brain and he ask me to email a copy of the cards so he can see what he can do. When he got the email, he email me back in one minute saying there was nothing he could do to help because I approved it at check out. If it had look like that at check out, I would have never approved it.

I sent a package on 5/1/2014. It was suppose to be delivered on 5/2, however my daughter received her neighbor's package and I called UPS to explain the situation and they just kept saying we delivered the package. They said since I didn't sign a signature release there is nothing they can do.... Are you kidding me. I paid for a service and didn't get. I will never use them again. My granddaughter is out of a birthday gift.

I ordered a product on May 14. I paid $19 for express delivery... three (3) days. Five (5) hours of calls later I am still an unsatisfied customer. Where is my package?

My fiance and I just received our thousand plus dollar ASUS laptop shipment we ordered two days ago via Amazon Prime. The only problem was that there was no laptop in the box when we opened it. It was dropped at 6:15 PM on our front doorstep in San Antonio, TX. We knew because the Chihuahua started barking. The driver was gone when the box was taken in a few minutes later. No bother on the part of Amazon to require a signature from the recipient (one would think that would be standard for such a high value item). The outside packaging looked fine. The shipping stated 6 lbs, however, it was about 5 lbs short of that.

I prepared my immigration application for 6 months and I used UPS to send it. There are 1000 open position and to qualify your application need to reach on first day and UPS made sure that they will not deliver as they promised. I am so angry and frustrated at myself for using UPS and ruining my hardwork of 6 months. I sent my application from US and my friend sent his application from India on same day. My friend sent documents through DHL from India on Friday (25th May) and this courier reached its destination in Canada on Monday (28th May) afternoon. This shipment went from Pune to Banglore to Germany to US (Ohio) to Canada. It cost him $50.

Was resolved.

I have had numerous smashed packages and have never been able to collect a dime of the insurance I paid for. The mother company, Crawford, PO Box 100458, Fort Worth, Texas 76185-0458 (877 225-7625 ext. **), states that "no matter who packs it, UPS or the customer, with UPS products or not, if they deem it to not be packed "right", they will not pay." I have filed an insurance claim each time and they will not acknowledge in writing that my claim(s) have been filed and denied. I filed a "Dispute" (their term for an appeal) and they will not provide a written statement of the "dispute" being filed or the findings of a denial.

I purchased a bike frame online (not a bike) and the seller said shipping was a whopping $180, which I was OK with. This was not any kind of rush delivery. 3-4 weeks later my frame arrived and the delivery person demanded I pay another $50 in "tax". I also was not in any way able to verify how much the seller (a stranger to me) paid in shipping. The extra $50 that no one told me about is what I have a problem with. I will not use UPS again.

A friend of mine sent me his computer for some minor repairs/upgrades... delivered to me by USPS. Package delivered promptly and in perfect condition. I performed the necessary work... repackaged the machine in the exact same box, using the exact same bubble wrap and soft plastic stuffing. Sent it back to him. When he tried to run it, it would quit after a few minutes... then start back up... over & over. He removed the side cover to find the cooling fan & housing were shattered, as was the front face of the machine. We both contacted UPS and initiated a claim... ONLY to find out that there is NO INSURANCE for damage... ONLY for loss... UNLESS THEY package it.

I purchased a guitar from an individual in Vancouver British Columbia. We agreed upon a price that included shipping. The seller shipped it and I received a tracking number. UPS send me an email that they had a late train. This meant an additional two days while the late train sat in Chicago and they did nothing about the late shipment.

UPS has an unofficial agreement with several HOA offices to deliver packages to the office location. When the offices lose the packages they have no legal obligations and since UPS delivered to the office they also have no liability for making sure the package gets to me. UPS has made several fraudulent claims regarding weather conditions at my location and these claims have been documented as false by Costco and Amazon. I have documentation of the many problems Costco had in resolving these issues on my behalf including continued lying from the driver and management of the Loveland, CO warehouse. The driver has made untrue statements about me flipping him the bird and the Loveland office has decided to make my address undeliverable. There are several hundred people in this area that are adversely effected by this policy of fraud and I will not cease publicizing this issue until UPS stops lying and just does their job.

We have been a UPS customer for almost 20 years. We have always had a stellar payment history and relationship with UPS. In Dec of 2013, unknown to our company, UPS apparently did not receive a payment of $ 114.01 from two invoices at end of year. NO ONE ever mentioned anything to us even though we continued to make our regular invoice payments in Jan, Feb, and Mar of 2014. If we were trying to stiff them, why would we continue to make each and every payment thereafter? They cannot see the trees for the forest. We did receive a call from a distant land with a seemingly fraud-like voice saying we owed UPS money from Dec 2013. Obviously, we considered this call a scam since we had always made our payments.

I ordered a 1600.00 camcorder from Best Buy and UPS was supposed to deliver to my home on 3-20-2014. I never received the package. I tried every route I could think of to get the problem resolved. I notified Best Buy and they contacted UPS who wound up telling Best Buy that they had talked to me via the telephone and that I had confirmed that I had indeed received my package. I told UPS that they were a damn lie and was not gonna pay the bill. Well today I contacted Best Buy again and they contacted UPS and a very hateful woman from UPS told me that they delivered my package and that it was not their problem.

I shipped a small package from my former residence in Colorado to my current residence in Maryland. Because there has been some theft in the area, I asked the clerk at the UPS Store in Colorado if I could have the package held at a UPS office. The idiotic clerk had no idea what a UPS office was! But she suggested that I send it to a UPS Store near where I live. She also said that it would cost $5 extra. So I paid the $11 shipping cost and the $5 extra charge.

Made a internet purchase and paid express delivery because I was going on a trip and needed to receive my items in three days. On the fourth day, checked my delivery on UPS site and found a note saying my address was incorrect. I have received in this address around 10 packs in the last 12 months. Did UPS really attempted to deliver my pack? Or it is an excuse because they didn't deliver on time? Today is day 8 since my purchase and I haven't received my pack.

I placed an order with Amazon.com for merchandise that was to be delivered to my home address on April 4, 2014 by 8pm EST. I have had numerous packages delivered to my address in the past, with only one previous problem. Today, a UPS truck actually stopped in the road in front of my house, sat there for a minute and then drove on. When I checked tracking on my Amazon account later, I saw that UPS couldn't deliver my package because my address was wrong. Living here for 17 years, I'm pretty sure I know my address!

Yesterday, Thursday, I over-nighted from San Jose a package of important documents for delivery Friday morning at 10:30 a.m. in San Francisco. It is now 6:30 pm. The documents never arrived and UPS has no idea where they are. They will not even begin an investigation until tomorrow, Saturday. The earliest the documents could arrive is some time on Monday, which will be too late for the Monday morning deadline. It's fortunate that San Jose and San Francisco are relatively close. Now, I have to re-create all the documents and DRIVE them to San Francisco and hand-deliver them MYSELF to make sure they get there in time for the Monday morning deadline. Like so many, I am crushingly busy and am really put out by this inconvenience, which will burn up at least half a day of my weekend. All I've heard from UPS is "I'm sorry . . . we can refund your money . . ." Like getting my $32 back will somehow make it all better. I will NEVER AGAIN use UPS to deliver time-sensitive documents.

At approximately 5:50 pm today, 3/28/2014, I was in my small apartment with no tv, radio or any noise. My friend was checking my mail and was only gone five minutes. When he returned there was a notice on my door from UPS saying they had left my package at the office "if open". I immediately went to the office, which was closed. They did not even knock. I am disabled having recently had hip replacement surgery and live on the 2nd floor. This has happened several times over the past year. It's frustrating because I have never heard them knock, even when I'm waiting for them in the living room 10 feet from the front door.

I've been stayed at home and waiting for my husband's package for 3 days straight. I didn't hear the knock or a bell ring and just got a piece of paper about ups info notice that required a signature at the time of delivery. How do I know if the UPS guy come if they didn't even knock or ring the bell. And they just sent back the package to the sender. I complained to the customer service but they only said sorry. It doesn't make me feel better. They need to improve their service.

Paid for expedited delivery of a product. Tracked it. Waited for it. Tracking status changes to delivery attempt made, when no attempt was made. There was no delivery and no attempt at a delivery. When I called UPS they said there was nothing they could do. This is unacceptable. I will stop order products from everyone who uses UPS to deliver them.

I ordered expensive boots from a trusted seller on eBay. The boots were shipped on March 19/14 in a timely manner using OOPS- aka UPS. Yesterday morning, March 21, I checked UPS tracking and saw to my absolute horror that my boots were "out do delivery" in ALBUQUERQUE, NM!!!! I live in Amarillo, TX. I saw this as a problem. Silly me. I call the local UPS in Amarillo in my first attempt to intercept my boots before delivery to the incorrect address. My call was met with typical "the clerk is a jerk" fashion. He directed me to the 800 number of UPS Customer non-Service which he said would open at 1 pm.

I ordered a product (a camera kit worth $274) through Amazon on March 4-2014. I always do that because their customer service is one of that kind which satisfies me all the time, either I make a purchase or return it. This time the seller was Hot Deals Electronics. The expected date of delivery of this item was March 13-2014. When checked the tracking number, it said that the delivery would be by 5pm. They tried to deliver at around 1:26 pm which was opposite to the time seen in their tracking and left the first attempt delivery failure slip.

I called and had a shipment rerouted to my husband’s business because a signature was required. We never got the boxes so I called to see where they were and UPS said they tried to deliver to me three times and no one was home. I told him I called the week before and rerouted it to my husband's business and they never tried to deliver at his work (he has a receptionist there from 7a to 530p M-F). So then they told me I could pick them up and the distribution center. I get there and they had told me the wrong distribution center.

I thought I was doing something nice by shipping a digital upright piano to my daughter. For one, it had sentimental value and it would help in her film/director business. I took it the UPS Store and had them package it up for me. The package stood about 6 ft tall, consisted of two adjoined boxes taped together, all items were double bubble wrapped, foam protection placed on the corners of items and the boxes stuffed with popcorn foam pellets. All told, the package weighed about 146 pounds. With this amount of weight, I was thinking UPS would use a two-man lift or at least a hand truck to move it from one transport to another.

Don't use UPS. Stay with United States Postal Service or other carriers. UPS will hold your order/delivery in their warehouses for several days (just happened to me, multiple times actually), until they get their inefficiencies/internal issues figured out and are able to ship your order. Just look at the most of the reviews. Pretty straight-forward.

I had 2 JL Audio W3v3 subs, 1 JL Audio 750/1 HD Amplifier and a custom built enclosure Box shipped from San Antonio, TX to Kingston, NY. I paid a total of $127 for shipping including extra for having the package wrapped and boxed by UPS. The beginning price was over $400 for the shipping of the equipment. I asked to speak with the manager who came up and reduced the shipping price to $127. The manager recommended I have the box wrapped by UPS for extra safety.

I had purchased packaging material from Staples bubble wrap, bullets and used them to wrap a 3' high bobble head ceramic figure which was to be shipped to Cleveland Ohio. Everything was packed into a box, packed tight all of the item covered in bubble wrap with bullets at the base and through the box. Fragile was written all over the box being Staples did not have fragile stickers. I received a call from the gentleman in Cleveland stating the item was delivered in a thousand pieces. He had sent me photos of the damage. I called Staples because that was the UPS pickup point. Made a claim which was denied by UPS stating the item was not packed properly.

Scheduled a pick up, they went to the wrong address. Called to reschedule, had to go through the entire process again, even though they were reading my previous pick up information in front of them. The entire time I was on the phone, roughly 10 minutes, I could barely understand the woman as she did not speak English very well at all. I am calling from a business and the time wasted over the last three days is not acceptable. I have 25 years of customer service experience and I hope I never give anyone that much of a hassle for such an easy task. If I do, it's time for me to find another job.

I have always had a bad experience with UPS. One time they marked a package as being left at my doorstep but instead left it on the truck. Today however I have an expected delivery date of the 20th for a new package that I need for work and somehow the package managed to make it from Ohio to Philadelphia but during "weather conditions" decided somehow to go back to Ohio!!!! Then when asking the customer service rep all the questions and concerns I have (because it makes sense that you would backtrack a package after some progression and still give me the same delivery date and then refuse to upgrade my shipping to overnight even after I OFFER to pay) but he gave me some mumbo jumbo crap talk in a well versed "yes mam I understand" tone.

Store employee tried to help me, however he botched a simple copy and scan to PDF job. When I got home, I saw totally black unreadable pages, interspersed with clear readable pages. Employee sent me the job by email without even looking to see if copied okay. He simply did not care. I asked him to put it on my SD card and he said he would, took my card to back and was gone with it for over 20 minutes, then came back and said he could not copy job to card, and had to email it. Then he re-copied job, again without looking at it, and emailed it.

I placed an OVERNIGHT order for a package to arrive to me on 2/13/2014. The package was to arrive via UPS. The package NEVER arrived. Upon calling UPS I was told that due to "bad weather conditions" the package would arrive to me on 2/14/2014. IT DID NOT ARRIVE. Upon calling UPS once more to locate my package I was told that the package is stuck on a truck and will not arrive until Monday 2/17/2014. NOT ONLY DID UPS MANAGE TO RUIN CHRISTMAS, BUT THEY ALSO RUINED VALENTINE'S DAY! So help me god, I will NEVER, EVER have anything shipped through UPS EVER AGAIN! UPS LACKS CUSTOMER SERVICE!

I was in a catastrophic car wreck in which my vehicle was totaled. On Monday, Feb. 10, 2014, I finalized a negotiated settlement with my insurance company. Minutes later, the total-loss rep emailed the UPS tracking number of my settlement check for thousands of dollars, due for delivery at my Mississippi home on Wed., Feb. 12, 2014. As a UPS "Choice" member, I received periodic updates directly from UPS via email about progress of my package via its routing system. All messages clearly displayed my correct Mississippi address and estimated delivery time between 2:30 pm and 6:30 pm CST. At about 7:30 pm, I checked online again only to find no scans since the day before when my package arrived at a UPS transit facility in Kentucky.

I had a package get shipped from Huntsville, AL on Monday, Feb 10, 2014 for two day delivery to Weaverville, NC. On Feb 12, 2014, this package arrived in Greenville, NC. It is now 2/14/2014 6:30 PM, and my package is still in Greenville, NC. I realize that we had a severe snow storm, but that was two days ago. The snow on my street is all gone, and the temperature hit 60F, with bright sun. I have checked road conditions between here and Greenville (180 miles), and the major artery, Interstate 40, is totally clear and dry.

Ordered a pickup from Vintage Wines in Ontario to be shipped to British Columbia. These people package the wines in Styrofoam containers and are very professional. According to the shipper, the pickup guy was apparently incredibly rude and did not leave a waybill. I had no tracking number, UPS kept bouncing me from one department to the other with no response for 18 days. After getting the runaround for two and a half weeks, I just find out that damage has been reported and that it has been shipped back to the sender. It's been 22 days...more to come, and a report from the shipper.

The first attempt was on February 7th. We were not home, and the notice was posted on our side door. There was nothing written on the notice. "Adult signature required" not checked, "Deliver next door" not checked. "First delivery attempt" not checked. Next delivery attempt not checked. That was a Friday. Monday, when I went to my car, I noticed a UPS notice on the front door. On the inside of the front door storm screen, I have a sign saying: "The doorbell doesn't work, please knock on the side door." Clearly they didn't. But the notice did say it was their second attempt. Now perhaps the delivery person didn't see the message on the storm door because there is a bit of small grill work obscuring parts of some words. At least the notice was completely filled out, and it required an adult signature--yes a wine shipment.

I ordered flowers for my wife for Valentine's Day from 1-800-FLOWERS. I received an e-mail notification that the delivery was made. The UPS Proof of Delivery page stated the package was left at front door. This turned out to be BS. Took a walk around the neighborhood and finally found the package down by the road buried in snow. (I live about 150 feet from the road). When my wife opened the package the vase was broken. FLOWERS was good about it and refunded my money, but the surprise was ruined and it was very aggravating. I will avoid using UPS in the future. The driver is a liar.

This is the second time it had happened. I took a day off to sign for some deliveries I'm expecting by UPS . There was no one knocking on the door nor info notice until around 3:30 PM when I went to get my Macy's stuff from another carrier. I got back and check the email, and saw a message from UPS saying: "We tried to deliver the package(s) shown below, but missed you."