United Parcel Service - UPS Reviews

I complaint before that he was just dropping the package at my apartment door without knocking. Now, in revenge, he is trying to bring the door down. I work from home and order thousands of dollar a month online, so I am very familiar with delivery companies and I even have a FedEx account through my corporation. His attitude is clearly confrontational. I've asked him twice to be more professional, particularly, because he knocks at any time of day or night, and scares my wife to the point of causing a physical reaction. Today he just turned his back on me and walked away. I don't just blame the delivery guy, I blame the corporation for hiring these psychopaths, and if I don't see any corrective action I will escalate this issue, legally or criminally. Also, I am a software engineer - very familiar with all kinds of social network sites. UPS and this guy may just found themselves on "Candid Camera", just like the Comcast representative that tormented a customer to prevent him from closing an account few months ago.

Tracking #**. Shipped 8/23 expected delivery 8/29. On 9/4 contacted UPS for status. Talked to customer support and supervisor was informed they could not give me a status and didn't know where package was. I asked them to please find out and contact me. They refused saying it was up to me to investigate where package was on my own. I was floored. Expecting me to do UPS job? I asked point blank would they investigate and find and deliver package and they said no, they were under no obligation to investigate or deliver package. They refused to pass me to legal department.

The majority of the time my experiences with UPS are fine. I order an item and it gets delivered at my door. Easy. However a few months ago UPS decided that leaving things at my door wasn't safe and started leaving signature required notes. When I called in, at first the representative said it's based on the shipper's request. When I explained that I asked the shipper if they requested a signature and they said they didn't, the representative admitted that it's based on the driver's discretion.

I had shipped 5 packages via UPS from Dallas to Tampa with 3 Moving Boxes and 2 Travel Bags. 3 Moving Boxes arrived but 2 Travel bags are still missing. I had put all my important documents in the travel bags thinking they would be more safe. UPS Customer service is not helping in this matter. They just say a pretext of 8 days while asking anything about missing bags. They even didn't start the investigation when bags didn't arrive as per due date and waited for me to report the same. Please help in this regard.

On Sep. 3rd, approximately 6:00 pm, a UPS driver showed up in front of my house at **. I was in my house, working on something, when he honked. UPS drivers have NEVER honked at our house before! I got up to go to the door, thinking the driver would then walk it to the door, knock, and put it down and drive away. Instead, the driver did NOT knock on the door, which I would think would be the next thing a delivery person SHOULD do. The next thing I heard was the packages being tossed onto the front step, that's TOSSED, NOT set down OR placed on the step, along with a very angry and loud YELL of "UPS!"

UPS knowing that I had a perishable item being delivered on 8/26 and was due to deliver on 8/29 due to weather delay and they not being opened weekends did not deliver my package till 9/02/ at 615pm. When we opened the box the dry ice was essentially a pile of mush and the crab stunk terribly. I just think a bit more raising the bar with Customer Service would go a long way. Big business don't give a crap anymore. I would definitely select a different shipping company... and the business I ordered the product from should think about that too. Nice First Impression of the company and very disappointed in UPS.

Was told if didn't like rates there were other companies. I feel like I am being ripped off being charged to send and being charged 15.00$ to have package picked up. Am disabled and limited income, 15.00$ may not sound like much until you have to live on what we do.

On August 27, at 10:00 p.m. I went to Ups store (Store # 6089) on 2512 Telegraph Ave. Berkeley, CA 94704 and I mailed an envelope ($40.00) and I asked for the next day delivery. The person in charge of the store promised the next day delivery which was August 28, 2014. Today is August 30, and the shipment still has not been delivered. I went to the Ups store where I mailed the envelope, they are not able to answer you. The person in charge said I have to call my boss. But after five attempt, he was not able to find his boss and he did not know what to do. I really want to know who is responsible for charging the consumer $40.00 for delivery of one envelope which has not been delivered yet to is August, 30 2014.

I suppose to have a COD envelop deliver by UPS on the 27th of Aug. Of course, it wasn't deliver. The next day, check on UPS website and noticed they said they attempt to deliver at 10.30 am on Wed morning and no one in the office (Which I can't believe they made such an excuse because if no one at office by the time the driver attempt to deliver, they should have left a delivery notice which I didn't receive one). Call on Thursday morning and was told that they will deliver before noon. Wait till 1PM and not receive, call UPS again. They said might be because of the traffic, I should receive before 5PM. Wait again and still nothing receive. Call on Friday and again, told I will receive before noon on Friday. Again disappointed that it still not deliver after 5PM on Friday. Worst courier company that I had ever experience with!!!!!!!!

What's going on with your service? The driver just put a sticker on my door and run away. No attempt to knock or door bell or look around if some people to answer. This is **!!!!!!!

I sent a large cashiers check for a payoff on property that was very time sensitive and needed to be there on a specific day or the payoff was no good. The overnight envelope never left Bakersfield until the next day. Also you have to wait 7 to 10 days to get your service failure refund.

I shipped 20 pieces of China and 3 bowls broke. They denied my Claim, Insufficient package, they said. REALLY? 20 pieces of china and 3 broke! I double box and peanuts LOSERS!! LIARS!! FRAUDS, #AMERICA DON'T EVER SHIP FROM UPS

I shipped a 57# electric motor and had a fallout. I argued the point, they then approved the claim. Sent a check for $100.00. Motor 2500 to replace, have 3 quotes. Ups said I only declared 100 value. I took motor to service center and they never ask or told about insurance, the motor worth over $100 in scrap... I believe it's stolen. Just want it or replacement.

My package was supposed to be delivered at 8 pm. At 5:52 pm the status was changed to "receiver requested that we hold this package for a future delivery date." I am the receiver and I did NOT request a change to my delivery and was home at that time so I know delivery attempt was not made. Calling can't get a real person, live chat not available--Sent email but do not expect a response. Totally unacceptable!!!

Third time in the last few months, informed there was a delay in delivery and extensive arrangements need to be made to ensure someone is here when the package arrives three days late. UPS customer service was dismissive and unresponsive. I have never had this problem with FedEx or USPS and I ship and receive a lot of packages. I will avoid UPS if at all possible in the future.

Was expecting delivery of a package. UPS had left a note on door that had to be signed for. Their e-mail notice of the delivery said adult over 21 could sign for it. Next morning, I did a live chat with them and found out I had to sign for it. It was left with them that if I was at home in the afternoon and they delivered it then, everything would be done. So I went home, and a little later in the after oon, when I checked the tracking, there was an update that they would not deliver, and that I was to pick up that evening by 6 PM. I did another live chat, and they confirmed that they would NOT attempt delivery that afternoon. No explanation as to why I was told differently. They told me I could file a complaint thru live chat (sounds like a good idea - for them), or I could call a phone number which I did, only to find out that I couldn't use the phone number about a live chat. Did another live chat to complain, and attached the previous live chats that I had saved. Then submitted an e-mail, referencing the information. Next day received an e-mail reply apologizing, and they had called the UPS shipping office and that the package was there waiting for me to pick up - which I ALREADY knew.

On Thurs Aug 14, I went to UPS to ship 2 packages. I checked the rates prior to going on the website. I said I needed the package to get there by Tues the 19th. He said "rate for packages would be $187." I said "no it's $78." He said that is Ground. I said yes and it says guaranteed by end of the day 8/19 GUARANTEED in bold face. I was pressed to get it out as it was late and he said only the 3 day select would get there. I called UPS. They said that zip code was guaranteed to be there Tues 8.19 Ground. I paid for the shipping because he would not sell me the ground because he said it was NOT guaranteed but would arrive 3-5 days. UPS said the gentleman in-store should not have said that, they show guaranteed by 8/19.

The drive that suppose to pick up packages is not doing their job.. They write down that they went to the person home and nobody was there.. That is a big lie.. I don't know what your paying them for but they are not doing their job.. Please call me.

I have no idea what is happening with this company, but if it is possible to be worse than the USPS, UPS has hit the mark. One week after picking up a shipment in Oregon, it has still not made it to Arkansas. I am told two more work days. Ordering via Amazon or a midwest vendor, I'd have received it in two days and be completed with the project. My previous experience though was with Amazon, who contracted with UPS, WHO SUBCONTRACTED BASICALLY, with the USPS, WHO, in their infinite wisdom, forwarded a package intended for our rental home to us in Florida, where USPS attempted to charge us $18 for forwarding the package to the wrong delivery point.

UPS store in Bluefield VA... Yesterday I found them deceptive, if not blatantly dishonest. Had to ship a 58-piece antique set of china I'd sold on eBay for $350. Before the fact, I was led to believe shipping and packing cost of approx $100 total. But lady in charge said she had to unpack my boxes before she could tell me "exact" shipping cost? That seemed reasonable. In the back room out of my view, she not only unpacked. But totally REPACKED.

I ordered some items from Amazon for my son's wife and my new grandson since she was home on bed rest after the delivery. The items were due to be delivered on Friday, July 11; however, instead of delivering the package (tracking no# **) to the Silver Springs, MD address, he left the package at an address several houses away. The UPS driver falsified his delivery notes and forged my son's signature to give the appearance that he had delivered the package to the correct address. Friday evening, I contacted Amazon after my daughter-in-law informed me that she had not received the package. Amazon had UPS to contact me; however, with each call their story changed about the delivery. Not only did their employees lie about the whereabouts of the package but the driver failed to obtain the package and deliver it to the correct address as they promised would happen.

I have a strong need to VENT! On Sunday I ordered something from Amazon and paid extra to have next-day delivery. I waited all Monday for it and around 7 pm ran downstairs through the laundry room to deposit the trash. When I came back through the lobby there was a UPS notice on the door that the driver had attempted delivery.

I am a very aggrieved and dissatisfied customer of UPS. Since beginning of this year, UPS has not delivered a single package to my home. They say that they cannot find my address. I have been living at this address since last 15 years and till this year, have had no problem. The staff at the McAllen office is totally uncooperative and uncompetitive. I have gone 7 times this year to pick up my packages at their location including next day air delivery. They charge a lot of money for next day packages, and yet I have to drive 13 miles to pick up my packages. I think they are purposely robbing the customers. I have called at least 30 times to their offices, given them a map of my house and yet, they do not deliver. Can someone address this problem? This is what happens with the lack of competition. UPS just doesn't care.

By now I'm used to the routine. I order a package and start checking the tracking information. Time and time again they will post updates that are completely untrue. For example, they will say they made a delivery attempt although I was home all day. When they do actually make an an attempt, they just leave a blank Info Notice on the door. The drivers could care less if you receive your package. Apparently they are rated on how many "attempts" they make, which explains why they falsify the tracking logs.

A package I expected with a passport, birth certificate, & other sensitive information was left on my doorstep at 9:39am Thursday, was opened with exposed content when retrieved. The packaged displayed the words, "Extremely Urgent" in red letters with U.S. Government Official mail from the sender. The package should not have been left on the doorstep all day, and should have been delivered to the management office as requested on "MyChoice". What is the point in signing up to provide delivery instructions if they are not followed? Clearly, the package is extremely urgent and sensitive and should be secured and not left unattended. UPS should strongly reconsider whom they hire, thoroughly conduct background investigations, and properly train their drivers. Good customer service, public trust is the utmost important business practices when dealing with people's sensitive documents. UPS is supposed to be a secure way to mail something you want to protect.

My complaint is about the $40.00 annual subscription that UPS charges. First of all, it may be important to say that I live in an apartment building in San Francisco. Because of where I live, UPS will not leave a package at my building without a signature. I am told this directly from UPS, they say it is because a lot of packages are reported as not delivered. In order for me to get an email from UPS letting me know when I have to be at home to receive and sign for a package, I had to join "UPS my choice" which costs $40.00 per year. So on top of paying a delivery fee when I have to have something delivered, I also have to pay to get an email so that I can be home to sign for a package.

Had a UPS parcel that delivery required COD payment. Paid COD online, parcel came next day from Purolator and they required payment AGAIN. Contacted both UPS and Purolator and both point to the other for resolution. We might get the money back in 21 days. This involves going through another lengthy process and record keeping when it all could have been handled immediately IF these partner companies knew what each other was doing!!

I ordered a phone from ATT and I had it shipped to my office. An office that has at least 6-7 packages delivered daily. And it was suppose to arrive yesterday and when I checked the status, online said there was a problem with the address. So I live chatted and told them that the address is correct and she said she promised it would be redelivered today. I checked today and it said it was returned to seller. Are you kidding me? So I live chatted again and they said there isn't anything they can do. There was nothing wrong with the address!!! Is this a ploy to make more money on redeliveries? I am so angry! They are the worst and I am not using them for anything I send out. Now I have to spend the day on the phone with ATT and try to get it resent. UPS, You are horrible!

They never delivered my packages. I had to get them from the store. They said they knocked on my door and they did not. I was home.

I shipped 2 packages to the same address on 7/21. One is UPS ground and the other is UPS Next Day Air Saver. They are suppose to be delivered on 7/22 by 4:30pm. On 7/29, I was notified by my client that they have not received the package. So I checked the track record and it says that one of the packages was delivered on 7/29 and the other package was returning back to sender (me)! I didn't understand why one of the packages is coming back to me because it was going to the same address. So I went back to the UPS store that I shipped them from and they showed me the notes documented about the undeliverable package. It said that the receiver moved and they attempted to deliver at the apartments.

I sent out a parcel, that contained eye glasses to one of my sons that was on vacation, and was suppose to receive them Tuesday morning. I paid over $32 so they would be delivered by 10:30 in the morning. They will not be delivered until Wednesday. This is from the center in Elmsford, N.Y. First of all there was nobody at the counter. I yelled several times to get somebody's attention, without any results. I was there for ten minutes before somebody showed up. Meanwhile there were packages laying around unattended. Now I have to go back there to try to get a refund. Of which they will not pay for my time or for gas I have to waste now.

My package was scheduled for delivery on Friday 7-25-14. Tracking stated that it was on the truck and out for delivery. It never arrived. Tracking then said it was "delayed due to additional security reasons". Rescheduled for Monday the 28th. On Monday when I checked, again tracking said it was on the truck and out for delivery. Again, it never arrived and tracking said that it was "delayed due to additional security reasons" I googled this problem and to my surprise I've seen over a hundred different complaints about this being a false report due to the drivers not putting in the effort to make the delivery because of something like a gate code or that they are running behind on deliveries. I contacted the seller that I bought the item from and explained that the package was now 4 days late. They emailed me back and told me that UPS would be contacting me. To my surprise I did receive a call from UPS because I have been reading that UPS is bad about contacting customers.

I signed up for UPS my choice, and paid an extra $5 in shipping to have a package held while we were on vacation. I check my UPS my choice page and the package arrived in Austin and was being held. When we returned to Round Rock, the package was not delivered. I call UPS and went through the whole system and eventually got to talk to a human. He said he would contact the shipping center and they would give me a call back within an hour. NO CALL BACK.

THE WORST DELIVERY SERVICE I'VE BEEN USED. They don't care about the consumer. They don't make any effort to deliver the package... and treat the consumer like a clowns!!!! The worst delivery service in the world!!!!

Loss wages, UPS failed delivery, signed up for notifications and they came at 8:30 after delivery time. Staff were discourteous and uncaring. Company is completely unprofessional. When we called to talk to operator and asked for a supervisor, the call went to another clerk. Baltimore MD office. I can see why their stock price went down and they missed their numbers. Customer Service is awful.

I have no complaint concerning the regular driver. He is very good. Whenever there is a sub he will not honor the not on my business requesting that my pkg be left at nearby business or that he leave a sticker. I am not open everyday and since I am the only person at this business, I have to lock up when I need to run an errand. They ignore my request which is very visible in the window. Whenever possible I request delivery through USPS for this reason. Customer service is not helpful!!!!

The worst service I've ever used. Don't make any effort to deliver, don't tell you when they're going to deliver, don't have direct 2-way contact with the drivers (the idiots), don't make an effort to help customers and just simply don't care at all about the service.

We shipped a large item worth $1000 via UPS to an eBay customer. When it arrived, it was totally destroyed so we thought, ok it's insured for the $1000.00 everything should be ok. Things go wrong right? WRONG. UPS does not even bother to go see any damaged items. They use a computer program based on pictures to assess any claim. I've personally spoken to a UPS employee who told me 94% of ALL insurance claims are routinely denied. Most aren't even processed, just denied out of hand.

Ups showed the scheduled delivery date then the system showed a delay. After 10 calls to their so called customer service the story they gave was a generic answer but not helpful at all. Over 24 hours have passed no package, no update, no answers, no help. Sadly this is not the first time I have been waiting for a delivery that has been delayed or lost. Ups needs to be held accountable for us customers who expect a truthful answer not just the usual bs. I am very disappointed in this billion dollar company and will demand my next shipper use FedEx.

Received a package from UPS on 8-18-14. When I went to the door to sign for the package, the driver told me that I had to step out of the door to sign and receive the package. My feelings were hurt so I said that I would ask my husband to sign instead. When my husband came to the door, he was allowed to sign and receive the package without stepping out of the door. My husband is White and I am Black. Asking a customer to step out of the door when the customer is a minority is comparable to an order from the police during a raid. I felt violated. I can't wait until drones start delivering parcels. They can't be any worst than a disrespectful UPS driver.

Ordered a printer from Amazon. Notified by Amazon would receive on Wednesday. Delivery attempted after dark Tuesday night. Did not answer door. Driver left notice signature was required. Called UPS at 5AM. Was informed would be re-delivered today. Did not leave home all day. At 6PM checked UPS website. Site stated package was delivered between 10A-2P. No it was not. Checked door. No notice. Checked front porch, back porch, yard, up and down cul-de-sac. No package. Called UPS. Ended up with "supervisor" who said they would send the driver back sometime tomorrow to look for the package. Just what part of there is no package was not being grasped. Quite frankly asked customer "supervisor" to stop talking so I could talk and no my tone of voice was not very friendly.

On 7/14, I was home all day with electricians and contractors at my house. UPS left an Info Notice on my front door on 7/14, claiming that they could not leave the package and it required a signature. My shipper did not require a signature! I signed Info Notice, pasted it to the front door. No one from UPS came to house on 7/15. I was home all day. On 7/16, sticker still on front door. I did tracking and driver had claimed that I refused the shipment (a lie) and returned the package. No way to reverse that. I have to reorder and pay shipping again due to UPS incompetence. If shipper and I don't require signature, leave the package!

I was supposed to receive a package back in June. My package, which contains an Iphone and a pair of expensive sunglasses, still have not been found. UPS delivered it to the wrong address and has yet to retrieve it or refund me. I've been given the run around and they will not let me speak with a supervisor. They then closed my investigation because "I received my package". I did not receive it, the wrong address received it back in June. It's now July 15th!!!

I ordered products from Walmart last week and in all 3 attempts the delivery guy never came inside the building or walked up the stairs and knocked on the door to give me my package; 3x they have done the same thing. My package got sent back to Walmart. Last week I ordered from Babies R Us the same items and know I am having the same problems. I am waiting in my apt. for my packages (yesterday and today) and the delivery guy leaves my info. notices in the front lobby outside the building again. He/she did not come inside and up the stairs and knock on the door and the door has been open for every attempt.

I live in NY. I was in Seattle on vacation and bought a lot of stuff. I had two packages shipped to my home via UPS. I was suppose to receive them in one week. I never received the packages, but it stated on the UPS tracking that the packages were delivered and left at the door. I called UPS and told them I did not receive packages and they claimed they did an investigation and closed case because it was left at the door where anyone could take it. Lousy service.

I ordered several dresses online that were coming from overseas. I explained to the dressmaker if she couldn't get my dresses to me by the 12th I didn't want them. They made me dresses rush order and shipped it on Tuesday. On Thursday my husband and I saw a UPS truck outside as we were coming home from work which pulled up in front of our house. Oh my dresses, I thought. The driver was on the phone and he said no, the package was for another house. When I checked that evening, my package showed there was an attempted delivery and they would try again Friday. I never received a note the package had been attempted to be delivered.

I have an expensive package coming in which 2 day service was applied. Now they're telling me that I have to wait all day for delivery. Here's how to handle UPS and it worked exceeding well with CIRCUIT CITY. DON'T DO BUSINESS WITH THEM! Go to USPS for your shipping needs. The package will arrive with a expected delivery time and it won't be damaged.

UPS tried to deliver on Tuesday but could not and left me a note - fair enough, I had to step out and shipper required a signature. Delivery rescheduled for today, Wednesday. I stayed home all day. At 5:00, I chatted with Customer Service, who assured me that UPS drivers delivered until 7:00 and would keep delivering after that if they still had packages. At 7:00 I called Customer Service, who told me that the package had been reclassified undeliverable for that day but could not give me any reason beyond that. Obviously they know where my house is, since they left a sticky note on my door yesterday.

I had a package delivered to Arizona. UPS "said" the package was delivered to the right location. The recipient of the package knew when it was set to arrive, there was no knock at the door. The driver says that he left the package after his knocks went unanswered. Well, after further investigation, it turns out that the package was left at the WRONG address!! The driver "attempted" to retrieve the package several days later and was unsuccessful!! Now there is a stolen package and UPS is the very one to blame!

Terrible UPS experience. Amazingly we received a delivery note within the context of both my partner and myself being in the property, without tv/radio turned on and windows open to hear the knock/buzz from the front door. Neither of us heard any knock on the door or doorbell ring. We're are so frustrated with the outcome considering we made every effort not to miss this delivery. We are convinced the only attempt of delivery was just the delivery of the note to end a work shift sooner. Now we have to wait until Monday for the delivery of a fragile item that now has to travel for a longer period. I doubt our complain will come to any constructive/positive outcome but hopefully if there are enough customers who complain on the same matter that it might suggest the UPS driver/all drivers may need further training, i.e, knock... wait... knock... wait.

UPS delivery never showed up, they cannot find any records beyond the tracking #. Nobody contacts me to let me know the status and made numerous calls to customer service. Everyone at UPS keeps saying call this person, contact that person. In fact they act like it is my problem. The first communication last night at 10:25 - the customer service support told me it would be delivered that day, end of day. What at midnight? Really? Well, that was a silly comment, no sense. Of course, it never showed up. This morning 9:54am I get a call from UPS hub - well she can't find it. She said they have no record of it. What??? So once it got on the truck it disappeared? UMMM... Not only that, she told me it was on ME to call the UPS # to get it figured out. And then she said call the Shipper and have them track it. Well I did that and they said it is UPS' fault. I paid extra to get this. Nobody still knows. Not sure if I'm more upset about the lost package or the lack of consideration of employees.

The 1st package according to tracking stated it was delivered. Clearly there was no package left at either door, under the porch or carport. We searched every place that it was possible to leave a package. Nothing! I reviewed tracking closer to find the address the package was left was not my address. I had no clue who this address belonged to and began to get upset. I checked the site I placed the order with to ensure my address was within the system correct; it was. The address on file and the address UPS delivered too was not similar. The street numbers and actual street were not similar to even say it was a simple mistake; it was major. I called the company who delivered to see what could be done; they informed me the address on file matched what I confirmed my actual address.

I saw out my window, the UPS truck turn around in my drive yesterday. I went down to my mail, which is about 300 yards away to mail my letters. When I did, my letters hit something, I looked in the box and there was my package from UPS.

I went to the UPS store at 102 NE 2nd St., Boca Raton, FL and was treated terribly. Friends of mine and people I've met in the area have also had these complaints. The manager was very rude and refused to notarize my letter as well as send my package. I went right down the street to another UPS Store and the guy said there was no issue with notarizing it and didn't know why the other store wouldn't do it. The manager at the first store yelled at me and basically called me a brat because I wasn't getting my way. I did get mad at him, but being that he's 30 years my senior and the manager I'd assume he would've tried to diffuse the situation instead of yelling at me. I'm a female in the Army and I suspect he might have something against this. He refused to give me his supervisor's name and number. I think he should be reprimanded for his poor behavior and possibly demoted. He obviously has no business being a manager if he can't handle customers. I was also out of line, I admit I was, but so was this representative and he's the one who needs to work to keep business.

Our business opens between 7pm - 7am. For months, UPS drivers have not been leaving InfoNotice at your front door. Since we have only 1 in the front and located in a busy commercial center our immediate neighbors get packages daily, these can't be exc. At times we are not aware that we have packages until we get a notice in mail from UPS. Lately, they don't even send us the notice via mail. To UPS 800 number and local supervisors, I have called, sent videos.... Their response is, "We can't tell Teamster drivers what to do." It seems that the local drivers and supervisors are getting back at us for complaining to their corporate office. Sadly, corporate is powerless against the local offices. UPS, we have a problem in Houston.

Seems every UPS delivery to my house raises more problems and frustrations than happiness over a newly delivered package, particularly the larger packages. I've had to return several packages to Amazon because they arrived damaged, I've accepted one package because the driver knocked and came clean and only packaging was damaged, but mostly they throw the items unto my keystone-tiled porch, or place my welcome mat above package as if. Well, today it was a new experience altogether. Judge for yourselves. I wish someone would hold them accountable for their lack of service!

Briefly, I shipped by UPS a late model pedal steel guitar from my home state of Vermont to a friend in Alabama. It was well packaged and protected by a heavy-duty flight style case. When the guitar arrived at the other end, it was cracked and broken. The body of this guitar is very substantially built out of rock maple, but the treatment given to this nearly new guitar resulted in it being destroyed. I filed a claim and as you will read on nearly every website where UPS claim denials are discussed, UPS and its insurer, Crawford and Company, denied my claim, saying that it was my fault and the fault of my packaging job that the guitar was smashed.

I placed an order with Carter's and they shipped my package by UPS. I received an email notice Thursday evening (6/12/2014) that it had been delivered and accepted by woman customer. This woman customer was not me. I did not hear the intercom or knock on the door or anything. I went on chat and they blamed it on Carter's for how they shipped it. The weekend passed and I tried to get a hold of somebody on the phone. I told her the email said package was delivered and woman accepted and she said the latest scan said it was on the truck and was supposed to be delivered yesterday. It was not delivered. I just want what I paid for delivered or have my money refunded to me. What should I do?

I live in rural Texas and this weekend had another package supposed to be delivered by UPS, which has mysteriously vanished after being told my address was incorrect. I ordered 2 packages online last week (Monday June 9, 2014)... one was for chlorine tablets for my aerobic septic system which UPS delivered on Thursday June 12, 2014 - great! The second order was for a $285 air pump for the septic system which somehow UPS cannot figure out how to deliver, even though they did so to the same address the day before.

So I have an important package coming today, I have things delivered at work, where I know I will be to sign for them. When the driver didn't show by the usual window (11am-2pm) I had a feeling something was bound to happen. Around 5, I online chatted with a representative who assured me that the package would be delivered no matter how long it took the driver, but unable to give me any specific information. Around 6:00 I see a UPS truck zoom by and 10 mins later, I refresh the tracking info and it says "DELIVERY ATTEMPTED". No truck ever stopped, no notice was left, nothing.

I did the online thing a package from Sears. They were very helpful and gave good service. I pulled up mail a week later to see a notice that my package was delivered the previous evening at 6:59 P.M. by UPS. UPS's proof of delivery page says...Delivered to customer Man... Interesting and impossible at least that is was me, 15 people will verify that I was 40 miles away at a dance rehearsal at that time. After getting upset with them on the phone, I did get them to say that the driver and rep would be at my door during normal business hours in the next two normal business days to verify that mine was the address and the face that the package was delivered to. At this point I felt great, silly me, I sat around those two days and did they come... NO. Angry, Yes, disappointed, yes and sad and not about the failure to deliver - it's the failure to follow through and really investigate what happened. There seems to be a culture of circling the wagons and not caring.

I ordered a package and according to UPS it was delivered, however, I have no package. When I spoke with the UPS shipping store, the Supervisor was very adamant that, "I can get a picture of your packages sitting on your front porch. I just need the system to update overnight and I will get you your image". I call back the following day and she describes an image that is at least a year old and it's not an image of my front porch, it's an image from Google maps. Really UPS?! When I called her on it, she had the audacity to become combative. This is the location supervisor! So I call the 800 number to file my complaint and they transfer me back to the location supervisor, the very lady I have who became combative. UPS gets an "F".

A package was delivered on Friday 6-6-14, but I wasn't home to receive it. I reviewed UPS tracking number system and it provided me a delivery time for END OF DAY. I received a notification from the driver that package would be delivered before 10:30 am CDT. I rearranged my appointments around the notice time of 10:30 am. I contacted UPS @ 12:03 pm at 18008339943 to inquire about this HUGE time discrepancy and after holding for 5 minutes or so; Erica (CSR) stated that the system is correct, package will be delivered by END OF DAY. In turn, I asked to speak to a supervisor and Brian 2151 responded that there are no guarantees to when the driver will deliver, especially a ground package.. This is not the first bad experience with this company.

I received delivery of contact lenses in 90 degree weather at my home. Fenced yard, 150 pound German Shepherd, very alert but well behaved. If you know dogs, which apparently this deliveryman did, you can tell that this is a reasonable dog, protective of the home but a very good judge of personal actions of visitor to the yard. The driver spoke to the dog, opened the gate with concise actions, closed it and came to the door. I was in the back and alerted by the dog. The UPS employee knocked twice and left the box on the porch. He gave the dog a pat and went out, securing the gate and checking it. No theatrics or freaking out. He has a manner that made the dog at ease and I got my contacts safely. UPS is my choice. The FE people are not nearly as amicable and the delivery charges have been refunded a few times for not so prioritized deliveries. Great employee!

UPS left two delivery notices on the same day. I signed them both and when UPS returned the next day, they took one of the notices with my signature, slapped the final attempt notice on top of the other signature and didn't leave the package. When I called UPS that same day, they told me that they had sent back my package and I could contact the sender for re-delivery. I ordered several things and do not know who this sender is. UPS drivers are lazy and stupid.

The UPS delivery people wait about two minutes and leave. If they leave packages outside, they are stolen but they won't give me time to get to the door before they take off. I'm elderly. It takes me a while to get up the stairs and out to the front door. Why can't they be a little patient?

I received a package with items from my baby registry that was beyond damaged. Driver never rang my bell and items inside were broken. Called and was told that there was going to be a pending investigation and that someone would come the day after to pick up the package. I waited and no one came. I called the day after and was told that there would be no investigation and that I should call my shipper. No phone to give me this update, and I wasted my time waiting. I waited 15 minutes for a supervisor and he rushed me off the phone. He told me that it was not their responsibility to call the consumer, only the shipper. I was given conflicting information, wasted time and put through stress for something that should have been joyous. I am disappointed that this was the service I received for something that I didn't even do. Never would I use them for personal shipping.

We live in a rural area so we do a considerable amount of shopping online. It has come to the point that if I know ahead of time that the shipper is going to be UPS then unless FedEx or USPS is a shipping option, I will not place the order. I have spoken to Amazon’s Customer Service about UPS destroying packages and they don't seem to care. They do however always make it right. With UPS there is almost a better than even chance that if it can be broken, it will arrive broken.

EVERY time I mail order a product I cringe when it ships UPS. It either comes in 3 days after FedEx would normally ship or it does not show up at all. I am too upset to go into detail with my most recent experience, but I will tell you it is now 4 days later than I was supposed to receive it. It was supposed to come in on 5/30/14 and it never showed. UPS deferred all blame when I called their customer service number and my parts are lost in the mail! Their tracking system is a joke. It has said that is still "in transit" for 4 days now. FedEx is the most consistent and fastest carrier out there and I am surprised businesses such as Amazon put their reputation on the line by using UPS.

On Feb 11, 2014 I went to the UPS on Navy Base San Diego on 32nd St on my lunch break to ship my daughters tablet back to a family member with signature/delivery confirmation. I filled all the normal paperwork and everything. It was expected on the 17th of Feb 2014. A couple days after the delivery date, I talked to my family and asked about the package I sent (the tablet) & they mentioned they never received a package because they moved. So I go online and track the package. Some person who signed for it named "Mitchell" signed for this package. Neither one of us know who this person is.

I have received damaged product from UPS on a consistent basis. The driver says he doesn't load the packages and quite frankly doesn't care. His words "I get my check regardless of the condition of the goods". My supplier even had a UPS manager come and show how the product should be packaged. Still not any better. This is a joke for a company. Only time will tell if someone else enters the delivery market.

I'm writing to complain the exceptionally poor qualities demonstrated by the receptionists I've encountered from your customer-service phone-call center few days ago. Below comes the detail:

I ordered some equipment express 1-day delivery. At about 10 am I tracked the package only to find out that the driver had stated no one was available when he attempted delivery. The only problem is that we were outside the front door since 6 am and no one from UPS came to make a delivery. No info card was left either. I called customer care and informed them that I am traveling and I need the 1-day delivery I paid extra for. I was told that I would receive a phone call back from the center and at 12:30 pm I'm still waiting. I am absolutely disgusted by the way UPS does business. They know their drivers do this on a regular basis, but they protect them. Why should I pay for a special service and not receive it?

I had a package shipped from Sweden. It took 3 days to arrive in the United States. That's when the nightmare started - U P S took over. After about a week they tried to deliver. Well, I live on a cattle ranch so the main gate is closed with a UPS box outside the gate. The problem was they needed brokerage fees because everyone now pays this fee on international packages. Well UPS unlike Fed-ex has to have their money up front. And the UPS employees wont call the phone# on package so I had no way of knowing they were at the gate. That was 5/23/2014.

I recently purchased a new home, and am going out of town. I was unable to sign up for UPS online services as "public records" don't match my profile information. Well, duh UPS, I just moved, it can't match quite yet. I called the customer service center directly and was told by Rina (Employee ID **) that I am the first customer with this problem they have ever encountered. Apparently, at least in Rina's mind, people don't move, at least not if they do business with UPS. The proposed solution was "NOTHING" - Rina can't help, even though she is a supervisor she does not possess the skill set or drive to provide good customer service. Apparently all she was trained to do before she got the "supervisor badge" was to say "NO" ... Great job UPS.

My office in Maine is located at **. The former owner of this building operated a UPS drop off site here and sold the building two years ago. Since then parcels for me have been going to his new site at 318 military street in Houlton Maine. Following many and interminable hassles with UPS including going to the former owners new location and asking him not to accept parcels for me, he issued me a directive to have all the residents of the building list if they did or did not want him to accept parcels on their behalf. This is UPS saying that they can't deliver to an actual address? I did none of this, ups is not a govt agency having any authority to request this.

Received my purchase from China, value declared 100usd. UPS delivery driver made me pay $67.93 in total as the invoice shown charge $56.93 import VAT and 11 brokerage surcharge. They would take the item back and return to the sender if you do not pay and accept the package. Rang the customer service and they kept transfer me to different department and eventually line cut off after 30mins wait. Please do not use UPS for any shipping.

My package was scheduled to be delivered yesterday, but apparently they could not deliver the package due to a missing apartment number. However, instead of contacting me (I registered the package with my UPS account to receive tracking notifications), they rescheduled my delivery for a day later without informing me ahead of time that I should have called to ensure that everything would go smoothly with delivery. So I called UPS and updated the address and the representative entered it into the system. Great.

The UPS store at 906 West McDermott in Allen, TX has employees and managers who give wrong information out. I took a package to this location. I had a return shipping label for some equipment I received broken from UPS. Since the value was over $1000, they told me they could not accept the package and to take it back and call for a pickup. UPS Customer service now tells me they are not UPS and UPS is not responsible for problems at this particular UPS store location. I disagree. They have UPS on their door and on their signage and shirts. They represent themselves as UPS but UPS does not consider them UPS.

UPS should be more flexible than how the company boasts. My package was scheduled to be delivered on Friday, however I was not home at the time your company just happened to deliver my package. I work late. When I inquired as to when I could get my package (it's mothers day this Sunday), I was told that I had to wait until Monday. I asked if I could pick it up myself on Saturday. I was told no because I would have to call by 7pm Friday to arrange that. (I work late and how would I know to call by 7pm until after the fact?) I am very dissatisfied at the lack of flexibility, especially for the price I paid for next day delivery. I want my package by Saturday! If I can not get it, then I want my "next day deliver" money back. Your system is not flexible and it doesn't reflect and answer to the needs of the working people. Be more flexible! I don't want my Mother's Day gift to be given on Monday and it's not my fault that I wasn't sitting at home all day waiting for your truck.

UPS now wants to charge you to have a delivery time that is after work. So they constantly try to deliver your RESIDENTIAL package when they know you are at work during the day. Then they say, "You want it later, that's a $40.00 annual subscription fee." Yeah, Right? They won't let you have the package held at the UPS facility for pick up so it's literally like an extortion for more money.

In January I took an HP printer to my local UPS Store (#4097) to have it packed and shipped to Wisconsin. It was delivered, and I was told by the repair facility I'd sent it to that it was damaged in shipment. They sent me photos of the damage. I reported this online to UPS, who picked up the printer and returned it to The UPS Store (the shipper on record). After a long wait I finally called UPS to find out the outcome, and was told that my claim had been denied. The UPS Store told me that I had required them to pack the printer against UPS guidelines, and that was the reason for the denial. I had asked the clerk to wrap the printer in a lot of bubble wrap, as specified by the repair facility (and now shown as the way they pack things in their UPS Store TV ads). He said he had to use peanuts, and so I told him to do whatever he had to do.

VERY frustrated with UPS! Sent six packages to California for a speaking tour for our nonprofit (raising money for Shores of Grace Ministries, who rescue children from sex trafficking in Brazil). One arrived damaged but they unpacked it and put everything in their suitcases then left the hotel for tour (tossing damaged package). It wasn't until they set up that night that they realized things were missing! Long story short - somewhere along the journey that box was repacked into a different box! It wasn't the same size as the one I sent and 750 brochures, 30 books and some CDs (we believe 20) were missing from it! AND, the other box of books had another package inside it that wasn't ours (addressed to Disneyland!) so that box had been repacked too! And, we're not sure what might be missing from that one (it was packed tight so to put the Disneyland box in there something has to be missing). UPS response: claim denied because we don't have the original package for them to inspect!! I definitely will be checking into FedEx or USPS next time I have to ship boxes! OR, instruct recipients to keep the stupid damaged boxes. Then UPS can coordinate their "inspection" with their tour!!

I order business cards 500 for 5 dollars. After I ordered the cards and they came back, the writing on the bottom was too small and I can't read them. I called to speak to a manager named Brain and he ask me to email a copy of the cards so he can see what he can do. When he got the email, he email me back in one minute saying there was nothing he could do to help because I approved it at check out. If it had look like that at check out, I would have never approved it.

I sent a package on 5/1/2014. It was suppose to be delivered on 5/2, however my daughter received her neighbor's package and I called UPS to explain the situation and they just kept saying we delivered the package. They said since I didn't sign a signature release there is nothing they can do.... Are you kidding me. I paid for a service and didn't get. I will never use them again. My granddaughter is out of a birthday gift.

I ordered a product on May 14. I paid $19 for express delivery... three (3) days. Five (5) hours of calls later I am still an unsatisfied customer. Where is my package?

My fiance and I just received our thousand plus dollar ASUS laptop shipment we ordered two days ago via Amazon Prime. The only problem was that there was no laptop in the box when we opened it. It was dropped at 6:15 PM on our front doorstep in San Antonio, TX. We knew because the Chihuahua started barking. The driver was gone when the box was taken in a few minutes later. No bother on the part of Amazon to require a signature from the recipient (one would think that would be standard for such a high value item). The outside packaging looked fine. The shipping stated 6 lbs, however, it was about 5 lbs short of that.

I prepared my immigration application for 6 months and I used UPS to send it. There are 1000 open position and to qualify your application need to reach on first day and UPS made sure that they will not deliver as they promised. I am so angry and frustrated at myself for using UPS and ruining my hardwork of 6 months. I sent my application from US and my friend sent his application from India on same day. My friend sent documents through DHL from India on Friday (25th May) and this courier reached its destination in Canada on Monday (28th May) afternoon. This shipment went from Pune to Banglore to Germany to US (Ohio) to Canada. It cost him $50.

Was resolved.

I have had numerous smashed packages and have never been able to collect a dime of the insurance I paid for. The mother company, Crawford, PO Box 100458, Fort Worth, Texas 76185-0458 (877 225-7625 ext. **), states that "no matter who packs it, UPS or the customer, with UPS products or not, if they deem it to not be packed "right", they will not pay." I have filed an insurance claim each time and they will not acknowledge in writing that my claim(s) have been filed and denied. I filed a "Dispute" (their term for an appeal) and they will not provide a written statement of the "dispute" being filed or the findings of a denial.

I purchased a bike frame online (not a bike) and the seller said shipping was a whopping $180, which I was OK with. This was not any kind of rush delivery. 3-4 weeks later my frame arrived and the delivery person demanded I pay another $50 in "tax". I also was not in any way able to verify how much the seller (a stranger to me) paid in shipping. The extra $50 that no one told me about is what I have a problem with. I will not use UPS again.

A friend of mine sent me his computer for some minor repairs/upgrades... delivered to me by USPS. Package delivered promptly and in perfect condition. I performed the necessary work... repackaged the machine in the exact same box, using the exact same bubble wrap and soft plastic stuffing. Sent it back to him. When he tried to run it, it would quit after a few minutes... then start back up... over & over. He removed the side cover to find the cooling fan & housing were shattered, as was the front face of the machine. We both contacted UPS and initiated a claim... ONLY to find out that there is NO INSURANCE for damage... ONLY for loss... UNLESS THEY package it.

I purchased a guitar from an individual in Vancouver British Columbia. We agreed upon a price that included shipping. The seller shipped it and I received a tracking number. UPS send me an email that they had a late train. This meant an additional two days while the late train sat in Chicago and they did nothing about the late shipment.

UPS has an unofficial agreement with several HOA offices to deliver packages to the office location. When the offices lose the packages they have no legal obligations and since UPS delivered to the office they also have no liability for making sure the package gets to me. UPS has made several fraudulent claims regarding weather conditions at my location and these claims have been documented as false by Costco and Amazon. I have documentation of the many problems Costco had in resolving these issues on my behalf including continued lying from the driver and management of the Loveland, CO warehouse. The driver has made untrue statements about me flipping him the bird and the Loveland office has decided to make my address undeliverable. There are several hundred people in this area that are adversely effected by this policy of fraud and I will not cease publicizing this issue until UPS stops lying and just does their job.

We have been a UPS customer for almost 20 years. We have always had a stellar payment history and relationship with UPS. In Dec of 2013, unknown to our company, UPS apparently did not receive a payment of $ 114.01 from two invoices at end of year. NO ONE ever mentioned anything to us even though we continued to make our regular invoice payments in Jan, Feb, and Mar of 2014. If we were trying to stiff them, why would we continue to make each and every payment thereafter? They cannot see the trees for the forest. We did receive a call from a distant land with a seemingly fraud-like voice saying we owed UPS money from Dec 2013. Obviously, we considered this call a scam since we had always made our payments.

I ordered a 1600.00 camcorder from Best Buy and UPS was supposed to deliver to my home on 3-20-2014. I never received the package. I tried every route I could think of to get the problem resolved. I notified Best Buy and they contacted UPS who wound up telling Best Buy that they had talked to me via the telephone and that I had confirmed that I had indeed received my package. I told UPS that they were a damn lie and was not gonna pay the bill. Well today I contacted Best Buy again and they contacted UPS and a very hateful woman from UPS told me that they delivered my package and that it was not their problem.

I shipped a small package from my former residence in Colorado to my current residence in Maryland. Because there has been some theft in the area, I asked the clerk at the UPS Store in Colorado if I could have the package held at a UPS office. The idiotic clerk had no idea what a UPS office was! But she suggested that I send it to a UPS Store near where I live. She also said that it would cost $5 extra. So I paid the $11 shipping cost and the $5 extra charge.

Made a internet purchase and paid express delivery because I was going on a trip and needed to receive my items in three days. On the fourth day, checked my delivery on UPS site and found a note saying my address was incorrect. I have received in this address around 10 packs in the last 12 months. Did UPS really attempted to deliver my pack? Or it is an excuse because they didn't deliver on time? Today is day 8 since my purchase and I haven't received my pack.

I placed an order with Amazon.com for merchandise that was to be delivered to my home address on April 4, 2014 by 8pm EST. I have had numerous packages delivered to my address in the past, with only one previous problem. Today, a UPS truck actually stopped in the road in front of my house, sat there for a minute and then drove on. When I checked tracking on my Amazon account later, I saw that UPS couldn't deliver my package because my address was wrong. Living here for 17 years, I'm pretty sure I know my address!

Yesterday, Thursday, I over-nighted from San Jose a package of important documents for delivery Friday morning at 10:30 a.m. in San Francisco. It is now 6:30 pm. The documents never arrived and UPS has no idea where they are. They will not even begin an investigation until tomorrow, Saturday. The earliest the documents could arrive is some time on Monday, which will be too late for the Monday morning deadline. It's fortunate that San Jose and San Francisco are relatively close. Now, I have to re-create all the documents and DRIVE them to San Francisco and hand-deliver them MYSELF to make sure they get there in time for the Monday morning deadline. Like so many, I am crushingly busy and am really put out by this inconvenience, which will burn up at least half a day of my weekend. All I've heard from UPS is "I'm sorry . . . we can refund your money . . ." Like getting my $32 back will somehow make it all better. I will NEVER AGAIN use UPS to deliver time-sensitive documents.

At approximately 5:50 pm today, 3/28/2014, I was in my small apartment with no tv, radio or any noise. My friend was checking my mail and was only gone five minutes. When he returned there was a notice on my door from UPS saying they had left my package at the office "if open". I immediately went to the office, which was closed. They did not even knock. I am disabled having recently had hip replacement surgery and live on the 2nd floor. This has happened several times over the past year. It's frustrating because I have never heard them knock, even when I'm waiting for them in the living room 10 feet from the front door.

I've been stayed at home and waiting for my husband's package for 3 days straight. I didn't hear the knock or a bell ring and just got a piece of paper about ups info notice that required a signature at the time of delivery. How do I know if the UPS guy come if they didn't even knock or ring the bell. And they just sent back the package to the sender. I complained to the customer service but they only said sorry. It doesn't make me feel better. They need to improve their service.

Paid for expedited delivery of a product. Tracked it. Waited for it. Tracking status changes to delivery attempt made, when no attempt was made. There was no delivery and no attempt at a delivery. When I called UPS they said there was nothing they could do. This is unacceptable. I will stop order products from everyone who uses UPS to deliver them.

I ordered expensive boots from a trusted seller on eBay. The boots were shipped on March 19/14 in a timely manner using OOPS- aka UPS. Yesterday morning, March 21, I checked UPS tracking and saw to my absolute horror that my boots were "out do delivery" in ALBUQUERQUE, NM!!!! I live in Amarillo, TX. I saw this as a problem. Silly me. I call the local UPS in Amarillo in my first attempt to intercept my boots before delivery to the incorrect address. My call was met with typical "the clerk is a jerk" fashion. He directed me to the 800 number of UPS Customer non-Service which he said would open at 1 pm.

I ordered a product (a camera kit worth $274) through Amazon on March 4-2014. I always do that because their customer service is one of that kind which satisfies me all the time, either I make a purchase or return it. This time the seller was Hot Deals Electronics. The expected date of delivery of this item was March 13-2014. When checked the tracking number, it said that the delivery would be by 5pm. They tried to deliver at around 1:26 pm which was opposite to the time seen in their tracking and left the first attempt delivery failure slip.

I called and had a shipment rerouted to my husband’s business because a signature was required. We never got the boxes so I called to see where they were and UPS said they tried to deliver to me three times and no one was home. I told him I called the week before and rerouted it to my husband's business and they never tried to deliver at his work (he has a receptionist there from 7a to 530p M-F). So then they told me I could pick them up and the distribution center. I get there and they had told me the wrong distribution center.

I thought I was doing something nice by shipping a digital upright piano to my daughter. For one, it had sentimental value and it would help in her film/director business. I took it the UPS Store and had them package it up for me. The package stood about 6 ft tall, consisted of two adjoined boxes taped together, all items were double bubble wrapped, foam protection placed on the corners of items and the boxes stuffed with popcorn foam pellets. All told, the package weighed about 146 pounds. With this amount of weight, I was thinking UPS would use a two-man lift or at least a hand truck to move it from one transport to another.

Don't use UPS. Stay with United States Postal Service or other carriers. UPS will hold your order/delivery in their warehouses for several days (just happened to me, multiple times actually), until they get their inefficiencies/internal issues figured out and are able to ship your order. Just look at the most of the reviews. Pretty straight-forward.

I had 2 JL Audio W3v3 subs, 1 JL Audio 750/1 HD Amplifier and a custom built enclosure Box shipped from San Antonio, TX to Kingston, NY. I paid a total of $127 for shipping including extra for having the package wrapped and boxed by UPS. The beginning price was over $400 for the shipping of the equipment. I asked to speak with the manager who came up and reduced the shipping price to $127. The manager recommended I have the box wrapped by UPS for extra safety.

I had purchased packaging material from Staples bubble wrap, bullets and used them to wrap a 3' high bobble head ceramic figure which was to be shipped to Cleveland Ohio. Everything was packed into a box, packed tight all of the item covered in bubble wrap with bullets at the base and through the box. Fragile was written all over the box being Staples did not have fragile stickers. I received a call from the gentleman in Cleveland stating the item was delivered in a thousand pieces. He had sent me photos of the damage. I called Staples because that was the UPS pickup point. Made a claim which was denied by UPS stating the item was not packed properly.

Scheduled a pick up, they went to the wrong address. Called to reschedule, had to go through the entire process again, even though they were reading my previous pick up information in front of them. The entire time I was on the phone, roughly 10 minutes, I could barely understand the woman as she did not speak English very well at all. I am calling from a business and the time wasted over the last three days is not acceptable. I have 25 years of customer service experience and I hope I never give anyone that much of a hassle for such an easy task. If I do, it's time for me to find another job.

I have always had a bad experience with UPS. One time they marked a package as being left at my doorstep but instead left it on the truck. Today however I have an expected delivery date of the 20th for a new package that I need for work and somehow the package managed to make it from Ohio to Philadelphia but during "weather conditions" decided somehow to go back to Ohio!!!! Then when asking the customer service rep all the questions and concerns I have (because it makes sense that you would backtrack a package after some progression and still give me the same delivery date and then refuse to upgrade my shipping to overnight even after I OFFER to pay) but he gave me some mumbo jumbo crap talk in a well versed "yes mam I understand" tone.

Store employee tried to help me, however he botched a simple copy and scan to PDF job. When I got home, I saw totally black unreadable pages, interspersed with clear readable pages. Employee sent me the job by email without even looking to see if copied okay. He simply did not care. I asked him to put it on my SD card and he said he would, took my card to back and was gone with it for over 20 minutes, then came back and said he could not copy job to card, and had to email it. Then he re-copied job, again without looking at it, and emailed it.

I placed an OVERNIGHT order for a package to arrive to me on 2/13/2014. The package was to arrive via UPS. The package NEVER arrived. Upon calling UPS I was told that due to "bad weather conditions" the package would arrive to me on 2/14/2014. IT DID NOT ARRIVE. Upon calling UPS once more to locate my package I was told that the package is stuck on a truck and will not arrive until Monday 2/17/2014. NOT ONLY DID UPS MANAGE TO RUIN CHRISTMAS, BUT THEY ALSO RUINED VALENTINE'S DAY! So help me god, I will NEVER, EVER have anything shipped through UPS EVER AGAIN! UPS LACKS CUSTOMER SERVICE!

I was in a catastrophic car wreck in which my vehicle was totaled. On Monday, Feb. 10, 2014, I finalized a negotiated settlement with my insurance company. Minutes later, the total-loss rep emailed the UPS tracking number of my settlement check for thousands of dollars, due for delivery at my Mississippi home on Wed., Feb. 12, 2014. As a UPS "Choice" member, I received periodic updates directly from UPS via email about progress of my package via its routing system. All messages clearly displayed my correct Mississippi address and estimated delivery time between 2:30 pm and 6:30 pm CST. At about 7:30 pm, I checked online again only to find no scans since the day before when my package arrived at a UPS transit facility in Kentucky.

I had a package get shipped from Huntsville, AL on Monday, Feb 10, 2014 for two day delivery to Weaverville, NC. On Feb 12, 2014, this package arrived in Greenville, NC. It is now 2/14/2014 6:30 PM, and my package is still in Greenville, NC. I realize that we had a severe snow storm, but that was two days ago. The snow on my street is all gone, and the temperature hit 60F, with bright sun. I have checked road conditions between here and Greenville (180 miles), and the major artery, Interstate 40, is totally clear and dry.

Ordered a pickup from Vintage Wines in Ontario to be shipped to British Columbia. These people package the wines in Styrofoam containers and are very professional. According to the shipper, the pickup guy was apparently incredibly rude and did not leave a waybill. I had no tracking number, UPS kept bouncing me from one department to the other with no response for 18 days. After getting the runaround for two and a half weeks, I just find out that damage has been reported and that it has been shipped back to the sender. It's been 22 days...more to come, and a report from the shipper.

The first attempt was on February 7th. We were not home, and the notice was posted on our side door. There was nothing written on the notice. "Adult signature required" not checked, "Deliver next door" not checked. "First delivery attempt" not checked. Next delivery attempt not checked. That was a Friday. Monday, when I went to my car, I noticed a UPS notice on the front door. On the inside of the front door storm screen, I have a sign saying: "The doorbell doesn't work, please knock on the side door." Clearly they didn't. But the notice did say it was their second attempt. Now perhaps the delivery person didn't see the message on the storm door because there is a bit of small grill work obscuring parts of some words. At least the notice was completely filled out, and it required an adult signature--yes a wine shipment.

I ordered flowers for my wife for Valentine's Day from 1-800-FLOWERS. I received an e-mail notification that the delivery was made. The UPS Proof of Delivery page stated the package was left at front door. This turned out to be BS. Took a walk around the neighborhood and finally found the package down by the road buried in snow. (I live about 150 feet from the road). When my wife opened the package the vase was broken. FLOWERS was good about it and refunded my money, but the surprise was ruined and it was very aggravating. I will avoid using UPS in the future. The driver is a liar.

This is the second time it had happened. I took a day off to sign for some deliveries I'm expecting by UPS . There was no one knocking on the door nor info notice until around 3:30 PM when I went to get my Macy's stuff from another carrier. I got back and check the email, and saw a message from UPS saying: "We tried to deliver the package(s) shown below, but missed you."

UPS sent me a card by USPS while I was away on a business trip to pick up and sign for a package. To deliver, they wanted me to drive 15 miles to Eureka CA during working hours of 10:00 a.m. to 1:00 p.m. because they are too lazy to keep a store open a normal 8-hour business day or operate on a weekend. This was to pick up a package for which their tracking numbers could not even disclose the place of origin or sender. So I thought - Okay, pay $5.00 and sign up for My Choice. As I got into the process, I had to "prove" my identity. "Proving my Identity" involved taking a quiz based on a massive amount of personal information that UPS had collected on me and my family without permission.

I can't understand how a package can be lost when it get scanned to the warehouse in Winston Salem and never gets on the truck to be delivered. Then they just keep pushing out the delivery date. Should have used FedEx.

I always wondered why packages arrived with crushed edges and torn wrappers, and now I know. I was sitting at my desk looking out my window as the UPS truck pulled in front of my house. I was waiting for a new laptop. The driver disappeared to the back of the truck, and suddenly I saw packages flying through the air, bouncing off the driver's seat and the front dashboard. I thought, "Oh God, could one of those be my laptop?" Finally, the driver emerged from the truck bringing two packages up the drive. One was my laptop. I explained to him my distress at seeing the packages being thrown around inside the truck. He said he did not throw the laptop. I had no way of knowing for sure. But, now I know this!!! You don't want to see a restaurant prepare your dinner, and you don't want to see how UPS handles your package.

Was expecting a package to be delivered, according to the UPS "Infonotice" I was to receive it Monday before closing. I contacted customer support after the delivery doesn't show up. They start off telling me it's on its way, then tell me driver delivered it to wrong address. The electronic tracking didn't at all match what they were telling me, so I called him on it and asked to speak to a supervisor. He said the supervisor would call me in 2 hours, which would have been @ 9:00. I then repeatedly asked for supervisor's name and the agent disconnected me. I was re-queued to another agent that started with the same line of "it will be delivered today." I asked here to speak with a supervisor, and she disconnected me as well. Ups has just lost a long time customer.

Alright, every time I contact UPS customer service no matter it is via phone call or live chat, I have to wait for more than 10 min before I get someone to answer the phone. And that is not the worst part. I had a package that was supposed to arrive on Wednesday, but when I checked tracking it says it's at original scan all the time. I contacted customer service twice. The first guy told me to wait and see if it actually will arrive on that day since it was 8 o'clock. Well, I waited until 10:30. Called them again, they told me to fill out the lost package claim. I did. Waited for another two days and suddenly it shows the package is on truck for delivery.

Our front door is less than 20 feet from the street which provides protection from the elements. UPS could do a drive by and throw the package from their truck; instead our medical supplies are left in the snow in front of the garage. Not the first time, happens all the time. Wish I could rate UPS "0".

I have to say that I have been waiting on a package to be delivered for over a week. On two different days my status has said out for delivery. Two times it has not shown up. When I contacted UPS customer service through chat they assured me it was still going to be delivered that day though it was already after 9:00 PM. I live in a rural area, and it is raining. I explained we only have one driver and he had already been there that day. I am then told that the agent can only give me the information on the screen. I said if that is the case I can read the information myself on the tracking page and I contacted the chat support because there was a problem. I do not see how this is customer service if they are unable to do anything but read what I can already read on the tracking page. I suggest that if you actually need service to call the local facility directly.

I paid additional to have a package delivered today 2/3/14. Until a little after 1:00 pm my package stated that it would be delivered today. Upon checking tracking, the truck had arrived at the local UPS Hub just prior to 6:30 this morning. When I received a text notifying me that the package would not be here on time, I called the 800 number to inquire about picking it up at the hub. They told me to go down there and they even called the facility to let them know that I was coming. Once I got to the hub, I was told that they couldn't get it because it was still sitting on the truck. I showed them the phone call where I had been advised that I could pick it up, they stated that it was irrelevant because the 800 number isn't local and they don't know anything.

I purchase online and they sent my package with expensive lingerie with UPS. Suddenly, UPS kept my package from 01/28/14 to 01/3014 stationed at Nashville, TN falsely alleging adverse weather condition. I went to weather channel site to see the whole month of January 2014, the forecast weather of Nashville TN.

Today is 1/29/2014. It happened for last 2 days when I scheduled and rescheduled for UPS pickup. No one showed up for 2 days, yet they told me to wait for total of 8 hours. I missed meeting, appointments for nothing. On the 27th, I scheduled for UPS pickup 16 boxes total 300+lbs. I waited for 2 hours and no one showed up. In between, I made 4-5 phone calls to check the status and everyone told a different story. Only the last person (2 hours later) told me that my pickup request was cancelled . Apparently, whoever it was decided not to show up and cancel without notice and better yet, still charging me for the pickup and showing on the system as pickup successful. I rescheduled for next day from 9 am - 12pm.

Send my daughter 3 packages on 1/17/14. In a.m. (Wednesday) 1/22 she found a delivery attempt notice. She had been in her apartment all day on the (Tuesday) 21st. She signed the slip and went to class. When she got home there was another delivery attempt notice (the 1st one now gone). She signed that one but was in her apartment all day the (Thursday) 23rd. About 5:40 she found final delivery attempt notice. I called customer service and they said driver tried at 5:35. She was home the whole time. Customer service said they would have it delivered the next day (Friday). I was told someone at the Edison NJ customer center would call me within the hour.

I paid $25 to have Fidelity ship some important papers (which included a huge check for a rollover IRA) to my home by UPS. Well no one was at home at the time and they stuck the envelope under a wet welcome mat at my front door and most of the paper was soaked. My question is why couldn't they have put it in the mailbox or put it into a plastic sleeve to protect the envelope from getting wet. I was very pissed and I think they owe me a refund for poor service. The other problem I have with them is they always seems to be late delivering packages to my area and usually the driver that deliver in our area never knock on the door to let us know that the package is there. We just have to keep checking to see if it’s there. I am done with UPS.

PG MARYLAND -- I have had numerous UPS issues with their poor service and I will never use them again. Since I work, like most people, when I do stay home to receive packages I expect it to come. I stayed home tracking my package online all day and was told it is on their truck and later at 11:30 PM they had an emergency and can deliver my package that day, but the next day be told they can not make my package a priority package that next and that I would still can only receive my package between the hours that them work. If I paid for a two-day delivery, why can't I receive my package in the morning of that third day and not have to wait a whole other day at home to receive my package that is now a three-day delivery?

Yes, well that was before the crappy weather started. Says this package is in Calgary, AB where Adverse Weather may cause delay. Except it's still in Concord, Ontario from what UPS has told me, even though I can clearly see that it was scanned on the way out of the Concord warehouse. ** you UPS. It's no wonder I never use you!!!

I was in my Garage approx. 30 feet from UPS truck. My dog was in middle of driveway about 20 feet from me and ten feet from truck. Truck stopped with package. My dog barked at driver. Just barked with no attempt to be aggressive. As Driver came out door of truck, he held my package up above his head. He took one step toward my dog and threw the package at my dog.

Let me start my plight by saying UPS has a lot to learn regarding customer services as well as being truthful with the recipient of the package. On 1-14-2014 while checking my emails was sent an update that my package was out for delivery should arrive between 5-7pm. Put a sign on Street level gate, left my front door ajar, had the blinds and curtains open. Being proactive, I call UPS at 6:00pm to make sure my package is still out for delivery. The young lady on the phone assured me yes that I would get it. Well I left my laptop opened to the UPS tracking site and all of a sudden I notice a new status. @ 659pm driver claims I was unavailable for delivery. I IMMEDIATELY GO OUTSIDE, REMOVE THE SIGN FROM MY DOOR AND CHECK FOR THE MISSED DELIVERY NOTICE, NO WHERE TO BE FOUND.

We sent two (2) packages to son in LA for Christmas. UPS provided a tracking number and UPS tracking site stated packages were delivered December 23, 2013 at 12:23 pm. Son never received packages. He requested thru the apartment complex management to check their video camera for this date and time for a UPS delivery. Apartment complex management reviewed the tape for that time frame and then went back to review for that particular date and there was no delivery to the complex that day. UPS is telling him now to file a police report. LA police don't have the time nor do they care about these undelivered packages unless they contained uncut diamonds, body parts, or drugs! UPS should request a copy of the tape from the apartment complex management or go to the apartment complex management and review the tape themselves and then proceed with the claim.

I called UPS after I received a postcard where they asked for an apartment number for delivery. I informed them it was a business they were delivering to, the postcard stated the package would be returned to its sender by 1/8/14. I contacted UPS on 1/6/14. There was never an attempt to deliver the package once and was returned to the sender on 1/6/14. This was a birthday gift. UPS stated they don't have complaint department and there is nothing they can do if I need to pay for new delivery charges to get this item sent to me again. Now I have to contact the company and everyone knows what a hassle this can be... I will never have anything shipped thru UPS.

Yesterday was the fourth time in two months that UPS delivered my package to the wrong street. They only look at the numbers but not the street name. If it looks or starts with the same letter as my street name they leave the package. I guess that he can't read, only numbers. The last time the home owner was nice enough to get the package to me, but not all people are that nice. I called and complained. They told me that the item was delivered and they want the sender to report it lost; however I am the one paying. In this case Home Depot was very nice and gave me a $20.00 credit. I am to call them if I do not received the package in a couple of days. Now HOME DEPOT does not have that item in stock anymore. UPS should pay for the lost item. Home Depot, please don't use UPS again.

A particular UPS agent continues to lie about attempting a delivery. In addition to the fact that this business requires -- by law -- that someone be present to answer the door, no delivery attempt documentation is ever left. I have spoken with a supervisor, but it was to no avail. This is ridiculous. It has happened ~ 15 times in the last year.

I sent a very expensive item via UPS and insured it for $2000. I went through a UPS Store and they accepted the packaging. UPS lost the item and did not notify me. When I finally discovered the problem, the insurance claim was immediately denied because they said the packaging was insufficient. This was the same packaging used by the manufacturer to ship this product all over the world. The manufacturer had the packaging approved by UPS. When I asked for the packaging and some proof of how it was tested, UPS says they discarded the packaging so there is no way to prove the packaging was sufficient. Also, when you use a UPS Store, they are the actual shipper and insured party, so I have no legal standing to refute the insurance denial or complain to UPS. This dishonesty and incompetence by UPS and their affiliates has cost me several thousand dollars and the loss of a huge amount of time and effort.

I shipped a 38 pound rare item, insured the item for $300.00. The item was destroyed in transit, and I filed a claim. Well over a month I had to no contact at all, and had to follow up to find out that a third party found that my packing did not meet the International Safe Transit Association guidelines. Therefore, it was my fault that the item was destroyed. I looked around the UPS store. Nowhere, is there any packing guidelines. I paid $68.00 for shipping and now I am out $68.00, a $300.00 item and all I have for my money is an email. Thank you Brown, now I know what you can do for me!

We sent a package overnight to our daughter in Nevada which contained documents she needed to register her car. Time was of the essence which is why we paid a premium and sent it overnight, for delivery by 10:30 am today. A call from our daughter inquiring about the package prompted our tracking on the UPS website. The site indicated it was in Ontario which forced a call to UPS. The first customer service rep was of no help and would only say it was in Ontario. So we placed a second call and got a rep who advised that the envelope (clearly marked overnight) had been put in the wrong bin and it was shipped via ground....and it will not be delivered until sometime Friday, 3 days later than it should have been. They can't even tell us what time it will be delivered. Aside from pure stupidity by UPS, I would like to know why they are unable to retrieve it from ground and deliver it either Wednesday or Thursday? Both days are late, but why would they not try to make the customer happy and expedite correcting their error?! Apparently guaranteed delivery actually means, "only if we don't screw up". It's time for those of us wrongs by this company to take a stand.....perhaps a class action is in order.

My 3-day delivery date was scheduled to be here by Dec 23, 2013. I kept tracking it and once it got to the West Chester PA UPS site it just stopped. I called repeatedly and 1st I was told that I never did changed my date for future delivery which would be coming to me January 7, 2014. Keep in mind, this is a CHRISTMAS GIFT!! I then was told that it was their error and it was placed on a future trailer and won't be unloaded until January 3rd so I won't get it until January 4, 2014 and there is nothing I can do about it and no one I can speak to. My son keeps asking about his gift that was to be given to him on CHRISTMAS DAY, DEC 25, 2013 and I am so disappointed I couldn't get it to him for Christmas. UPS DECISION MAKERS "STOP BEING GREEDY". If your company could not keep up your end by getting packages out on time to everyone, then you should never have given your word. Customers are angry and disappointed and your employees who deliver are embarrassed!! Happy ** New Year!!

I had two separate packages that were to be delivered on 12/30/13. I ran the tracking number on one package which was shipped overnight and the notation by the delivery person stated that he needed a correct address. I call UPS and spoke with a supervisor and told her it was the correct address. She stated that they would put the package back in for delivery and that it would be delivered that night without fail. FAIL IT WAS... They did not deliver the package nor did anyone call me. The other package also had a note that a corrected address was needed for delivery. We called UPS and they said that the package will be delivered the next day. The shipping that was paid for was UPS next day air. They do not care anything about customer service or human services. One shipment was a walker for a disabled person. Funny today I received a package from FEDEX without fail. They know how to find addresses. After all it is about delivering packages isn't it! I will request FEDEX from now on.

My package was supposed to be delivered 12/24/13. On that day it was listed in transit and in Oakland having taken 2 days to get from Ontario, CA via Visalia, CA. My home is located about 25 miles from the Oakland UPS hub. The package shipped 2-day air didn't arrive on the 24th as promised. I called and was told it wasn't actually in Oakland but instead was in Seattle. Not actually true by that time it had been shipped from Seattle to Portland, Oregon. On the 29th it had made its way to Louisville, Kentucky where it now sits. I tried to reach UPS through their web site with no luck. Package now promised on the 31st, not sure what year. UPS = Logistics. Let's hope not.

I had four separate orders, and each one was delivered to the wrong address. The driver ignored the "North" part of the address and just dropped off the packages on the right street but on the South side... a completely different building/home. I had to go over and bother and inconvenience the man who lives there 4 TIMES! After each WRONG delivery, I called UPS and they confirmed the mistake. But it kept happening, even when I pleaded with them to ensure a correct delivery, and to have the driver take note. Never happened. I will NOT use UPS again, because they cannot ensure this won't keep happening.

"What can Brown do for you?" In this case, nothing as your incompetency disappointed my son's Christmas. The tracking information suggested a delivery date on 12/24. Instead, the delivery date became a moving target after that. I will be lucky if I can get the item before 2014.

Package says "delivered" in system. In reality, my order was never delivered, at least to the correct address. UPS customer service useless on live chat, rude on phone. Fortunately, the company I ordered from (Mattel) very graciously sent out a new package. It'll be interesting to see if the order actually gets here this time, esp if they are using UPS again. I highly recommend if you are using UPS to require a signature for delivery, although that's no guarantee. The driver can put whatever he/she wants in the computer and that's the end of it. They can throw your package down the sewer and mark it delivered. In a sense, it was "delivered" somewhere...

My wife and I purchased a difficult to find game system for family member which shipped from the Game Stop store's warehouse, arriving at the New Windsor, NY UPS site for local delivery. It was scanned in there 12/19 and supposedly on truck for delivery. Didn't arrive that day, or the next, or Monday the 23rd. Every day the tracking updates to "delivery by end of day" for that day (not true at all). We finally got a hold of a supervisor on 24th who told us package was "missing." After the initial scan upon arrival in New Windsor, it disappeared. My wife works for pharmaceutical research company and has had similar experiences often with UPS. Poorly run operation. Never use them again.

According to the UPS tracking service, our package has been out for delivery since 12/19/13. We live about 15 minutes away from the local UPS depot, so we weren't that concerned. Since this was a Christmas gift, and it hasn't shown up as of 12/24, we decided to call customer service. We were transferred to an agent who works at the depot who assured us the package was in their possession and that it would be delivered by noon today. Around 6 at night, we called customer service again, now they are saying the package is lost. You stay classy UPS.

Christmas eve is always hectic as expected. Every year people pay extra to ensure that packages are received on time especially those that are of higher dollar value. I went into the UPS store to pick up a package that my boyfriend had been expecting to be delivered on 12/22 after paying the before Christmas guarantee 2day delivery. After seeing that the package showed to be in Sherman both 12/22 and 12/23 stating that the package had "encountered a delay. We expect your delivery will be postponed by one business day" I told my boyfriend I would just go pick it up since I work right up the road.

UPS delivered package today. When I asked driver where the other box was since it's shipped in 2 boxes, his reply was "I can't find it right now" and just got in his truck and left. What the!!?? It's a Christmas gift and there is 1 day left for delivery. They better deliver it. This company sucks.

Last week my UPS driver threw a package on my balcony after I didn't answer the door fast enough for him. I confronted him and his partner and got flipped off for my trouble. Since then, I have not received any packages. They have been falsifying delivery attempts in their computers when no attempts were made. I've had to sit home for hours waiting to confirm this. And today I found out that they returned another package to the sender saying it was refused, causing my wife to lose out on a Christmas present she was really looking forward to. I've had to go to the sorting facility to pick up other items. Several of which were packages of my infant son's food. I am beyond furious and can get no help from UPS.

We have used UPS twice within the past two months to have medicine delivered to me as I work as a traveling nurse and the state I am in does not honor scripts from the state I live in. So my cousin fills our scripts for us and then sent them UPS. Well, the first time, the package was guaranteed to be to us by 10am, but did not show up until 7pm. The second package has totally disappeared! Imagine that! I think the first package would have disappeared but I was on it all day, calling and chatting with UPS staff as to where my package was at. UPS has had a 100% fail rate for me... NOT VERY GOOD ODDS! I have since been told to use FedEx because they don't "lose" packages like UPS does.

I sent a package to my parents. When I took it to UPS, I told them it was perishable. I was sending it in state and was told it would be next day delivery. I packed it with a cold pack and sent it on its way. I tracked the package and sure enough it was on the truck "out for delivery" to my parents the next morning. My mother did not receive the package. I checked the status online again. This time it said not delivered due to an "emergency". There was no snowstorm or ice, it was 50 degrees and raining. Apparently "rain" was the issue, though there was no flood or anything. I had provided phone numbers to for myself and my parents as they request in case they have problems with delivery.

My son ordered a small item from Amazon for delivery around the Christmas holiday, UPS said it was delivered on the porch *(we do not have items taken from our house and have had many successful deliveries). No package anywhere in sight for one to three days. Calling UPS customer service (automated of course) produced no response. So of course it's our word against their driver. Finally called Amazon and guess what? They answered the phone from Seattle not India, stood up for my son and reshipped the item bailing out UPS. Bah Humbug UPS. Bravo Amazon!!

A good friend of mine has been working with UPS to help them out for the Christmas season. Overall, he likes the job but told me some things about the company that wasn't so good. One of the things he mentioned to me was that the driver drives so recklessly that it often causes the boxes inside of the truck to get tossed all around the place. I personally took that information to heart because I have a business and use UPS solely to deliver my very fragile items to people all over the United states. I told my friend that maybe he should mention to the driver the fact that some of the boxes/packages have labels on them that say, "FRAGILE" handle with care. He said he would bring it to the drivers attention. He also mentioned how sometimes the driver throws the boxes around.

I called to track a package because they didn't deliver on the day they supposed to. I spoke to Natalie at the Edison UPS Facility and she was rude and unprofessional when she picked up the call. She even said that she's too busy to even help me out track my package and said goodbye! Never again I'm using UPS.

UPS promised 2 day delivery. After 4 days, called customer service and they say they are too busy to deliver. Then they hung up on me. UPS customer service is BAD!!!

UPS leaves my packages by a bush 500 feet from my house because they don't want to go down my driveway. Sometimes my packages have been stolen or have just been sitting there without giving me notice for weeks. I DESPISE UPS!

Am meant to receive a package from my cousin in Phoenix, AZ. UPS said it's five days max, that was November 20th, 2013. As I write today, December 14, 2013....the package is yet to be delivered. All manner of excuses have been given, the latest being "The airline offloaded the package. Delivery rescheduled." What sort of people run their business this way?

So I had two packages coming to me. Understanding of the fact that they may be delayed I was just watching and waiting. I saw that the online tracking showed on vehicle out for delivery so I made sure someone was home to sign for it. We waited until 10PM and nada, zilch, nothing - no delivery. Was this UPS' way of a joke? This was a time sensitive issue as I had appointments lined up for it. UPS gives me the runaround. I even asked if I will just pick it up and they cannot even guarantee it for me today. I will never ever ship with UPS ever again.

What happen was my package was on time but wasn't released because of brokerage charges which sounds right, right? The problem is the only person that was home was the sitter and I work long hours. This wasn't the first time I had something delivered from UPS with issues (but the last). I called customer service a couple of days in advance and paid the brokerage fees over the phone so that when the item arrived to the house, all the sitter had to do is sign. The delivery man came three times and expected payment every time (now three days late) and gave my sitter attitude. I called customer S. and would get the runaround, "we will call you back in 1 hour and let you know".

UPS marked a package as being attempted while I was at home, at the end of the evening. Missed an important time sensitive package. Customer service was not helpful.

My wife was waiting for a copy of her birth certificate, expedited from the county recorder via UPS, she needs it quickly in order to obtain a passport for a trip upcoming in early January. December 9th. She discovered a failed delivery slip on our front porch. It indicated that an attempt to deliver the envelope containing her birth certificate at 8:35 am. I work at home and did not hear the door, which is highly unusual, but certainly possible. The slip also said that a second attempt had been made at 8:36, one minute later. Odd. Fortunately, we had until 7 pm to contact the UPS office and receive delivery the next day. No big deal, so we thought.

Had a package due for delivery on Thursday December 5, 2013. The snow and ice storm we had stopped that and I certainly understand that even the next day since it was still snowing through most of the day. Now it's Tuesday, December 10, 2013, and UPS is still saying that the weather is preventing delivery of my package. (Depending on who I talk to, the package is or is not on the truck. Yesterday it was supposed to be on the truck today it's not.) Funny thing is that both yesterday and today, UPS trucks went past our house making deliveries.

I have had a package sitting less then 3 minutes from my house since 12/6. The first delay was an "exception: trailer was never unloaded" so I waited an additional two days. Then I called to see if I could just pick the package up and I was told by a representative that it was on a truck that day to USPS for final delivery and they would deliver it the next day. Well, 2 days later and nothing but ANOTHER delay. So I call today and I am told that it was never on the truck for delivery to USPS and she has no notes of my call or who I spoke with or why I was told that information. Instead she told me that "It should be on a truck today or tomorrow and then allow another 1-2 days for delivery".

On 12/6/13 UPS made 2nd attempt to deliver my package in the middle of the day but since I was working he/she left note for final attempt on Monday, 12/9/13, again same time. The same evening i.e., Friday I called and arranged to pick up the package myself on Tuesday, 12/10/13, and the guy assured me that Monday they'll not attempt to deliver and I can collect the package on Tuesday. Monday evening, 12/9/13, I got status update that my package is being sent back to sender. When called UPS the lady told me she can't do anything because it's on way back to sender. When I asked how this happened she said sorry the guy on Friday forgot to put the note online. Can you believe it? Most frustrating part is they simply said we can't do anything now. UPS really sucks!!!

Twice the UPS has not left my package at my home or even near. I'm the third house on a paved driveway. First time package was a Tiffany lamp & it was left on main road. Second time package was a king sized bedspread & he came up the driveway a few feet & just set it off on side of the driveway. Both times it was raining. I call UPS & they tell me there's no way to file a complaint. Totally unbelievable.

I called these people, as soon as I had tracking numbers. My packages were supposed to be to my house by Friday (which was Dec. 5th). I called Friday to verify, was told both packages were out for delivery, would be there late Friday. Only one package (not the 2,000 dollar part I needed) showed up... I called, was obviously upset, asked them to hold the package in Greensboro, for me to pick up on Saturday. I was told (by the supervisor) he would call the Greensboro UPS, and arrange for me to pick up, then he would call me back.... He called and said he couldn't get in touch with them... I asked to speak to someone, on up the ladder, and was told I couldn't... Monday (today), I called to see if I could pick it up, was told it was already en route to my house...

On Thursday, we would normally have our paychecks but that is when we used FEDEX. For some odd reason, our corporate office decided to use UPS this week! Guess what.... Not one employee has a paycheck yet and it is Saturday. My boss offered to drive to the hub and pick them up and they said they are closing in an hour. It would have taken just slightly over an hour to get to Indianapolis to the hub and they said no, they close in an hour. Really? So now we have to wait until Monday because they wouldn't stay open that extra few minutes! They need to watch the customer service video called "Give them the pickle!" I will never use UPS in my personal life and can about promise that our corporate offices won't either!

I don't like being discriminated. I had my GF's expensive Xmas present sent with you asking for an after 5pm signed delivery because I work downtown during business hours. What did I get? 2 delivery attempts to my apt. before 2pm... Tried going online to change the delivery time, except that I can only do so without further cost when I sign up for "My choice", so I did.. or tried. It turns out that as an international student, "the verification process" can't be completed, making me ineligible. That left me with two options, either paying AGAIN to change the delivery (within the same city) to my workplace, OR hold the package and drive myself to get it.

I ordered an item from eBay. They just left it on the doorstep in a normally safe neighborhood, at night in a lighted doorway. Confirmed delivery at 7:14pm. Nothing when I got home. Neither neighbor had the package. Value $350, plus a whole load of my time, the shipper's time and eBay's time. If I put that together in billable hours, I would say at least $1500. Now, our usual UPS guy is excellent, but as the support guys told me, they're using holiday staff. Now the first support guy was awful, told me to contact the shipper and he couldn't help, told me he understood how frustrated I was but he couldn't help me. They should fire his rear end.

Yesterday I posted my complaint on a UPS site (piss off consumer.com). Right after I posted my comment, I had a negative feedback right away. Then this person began giving negative feedback to other comments that had the most damning evidence. It makes you wonder if UPS has someone monitoring these sites to discourage others from posting their complaints. I would like to encourage everyone to call the TV stations to share their complaints. If we all call we would have a better chance to get them to investigate. Channel 4 news (Colombo) (314)621-4444, Channel 5 news (Five on Your Side) 314-444-5231.

UPS emailed me that a package would be delivered the next day. At 9 A.M. the next day their web site said that the Package was out for delivery and would be delivered by the end of the day. I stayed home to wait for the package. At 1:30 P.M. I checked the status again and found that it was changed to read that the package was scheduled for delivery the next day. When I called UPS customer service for an explanation, they said that the original info was put up based on the expectation that the package would arrive on time and be sorted to the correct route on time. However the package was delayed and the delivery had to be changed.

When I called UPS to report that the delivery man in my area, CA 95138, hit my dog with his scanner in front of me, a UPS representative replied that it is the company policy and he cannot do anything about that. But he did not mention crass words crab delivery staff. I think one would use wise judgment when following company policy. He didn't have to hit a small 12 lbs dog because this little dog couldn't pose any threat to him. Furthermore, the delivery staff shouldn't use foul language to address to customers.

The whole story started with my broken buzzer. I left a note on my mailbox asking, "Please leave package at the door," because I work all day and don't have time to pick it up from the customer service center because it's simply too far. Delivery ignored my note and left an info notice. I called back, discussed my options, none seemed to work. I decided to take 3 hours off work to travel to the center to pick up myself because it's a valuable item. Called operator, asked what I needed to bring. Operator says your government-issued photo ID.

While, i just bought an expensive tablet for my work. But UPS decide to damage everything. You should see the damage they did.

I was anticipated to receive a package for today. I waited all day to get it. Then when I refreshed the page, it says it was delivered? To who? I never heard the doorbell ring or heard a knock. Says delivered at 10:04am. When I called customer service, she said she couldn't do a thing about it?!! She advised me to contact my local UPS store, in which they referred me to call customer service. It's an expensive gift that never arrived to me but either got lost or was received by someone else.

Something is terribly wrong at UPS. In the last month, I have encountered many complaints regarding their package delivery service. I believe there was a time when a package could be simply sent UPS ground. It would arrive when they said it would arrive or reschedule, no issues. Since they are desperately trying to cut costs & compete with world class delivery services such as FedEx and even good old USPS, the recent operational changes & automation implementations have backfired. Not only can a customer not contact a local facility directly, the "Customer Service" call center cannot either (what I have been advised). They can send a message and hope somebody gets it. If an exception occurs, even if it is erroneously and obviously their fault, nothing can be done.

The UPS delivery man hit on the head of a small Bichon Firse dog, in front of the home owner. My small dog barked and ran to the front door. When I opened after hearing the door bell rang. I was shocked to see the UPS delivery man hit the dog on the head with his scanner in front of me. Being hit hard on the head, my dog was stunned and immobile for quite some time. I asked the UPS man why he did that, but he didn't answer me except saying some loud curses. It has been 3 days since, and my small dog is still nervous of loud noise. It's unbelievable that there is such rude people in this modern society.

I recently ordered a gift from Seattle, WA to be delivered in Augusta, GA. The package was sent out on 11/8/13. On Friday, Nov 15 the UPS website indicated the package was "out to delivery" in Augusta. Today, 11/19 I went back to track the package to see that it was now in Payette, Idaho. In calling customer service they said somehow it went back onto a wrong truck. They were not willing to expedite the package back to Augusta, even with all their "logistics" and were unwilling to make any amends. It seems unfortunate that they really seem to care so little to rectify a problem so a customer feels somewhat satisfied. Unfortunately, this is not my 1st negative experience with UPS and personally I NEVER use them. I am only sorry businesses don't give an option what service they use for their delivery. Good luck if you rely on UPS.

I've wasted about 3 hours of my weekend trying to get an option other than leaving it at my doorstep all day while nobody is home. My UPS CS rep was unhelpful and gave me all of the usual contract and legal excuses for not being able to help me. I am done wasting my time with this below par shipping company that, in my experience, doesn't care to hear about the receiving customer's experience. Remember we are part of your service too. If I don't choose UPS in the future it will hurt your numbers too. Thank goodness we have USPS and it apparently sets the standards that UPS doesn't care to compete with. So I would suggest you take the time to select another shipping option if you aren't going to be available whenever they decide to stop by your delivery address. Their actions seem to suggest that they are only targeting business to business deliveries and "sorry" in advance to the rest who choose UPS. Also, the reason for my efforts here and my ONE STAR rating is a direct reaction to my CS rep just dropping the call after all the time I spent sharing my concerns about their poor execution. There are other better choices out there so if UPS doesn't care to fix their game I personally won't miss them and I won't be using them until I see they've changed.

UPS branch at 5601 EISENHOWER AVE ALEXANDRIA, VA 22304. I was supposed to receive a package from Amazon. I missed my first delivery attempt and tried to contact them for rescheduled delivery. I received fake promises on two days to deliver my package even I called them twice and confirmed the dates with them. They wasted my time and didn't show up. Angry as I was, I wanted to call them for one last try and I did. Employees who worked their told me to drive to them to pick the package from them. (Even though I paid for shipping, their mind I'm supposed to drive back to them to pick up.) Then after they put me on hold another employee picked the phone and said, package has been shipped for sender back because I haven't picked the item in 5 days. No mention of their fake delivery dates at this time on this conversation.

I ordered a package that was to be delivered today. I tracked my package all day and it read out for delivery. I had been home all day and was anxiously awaiting the package. Around 7 pm I track it and see it still shows out for delivery. I call UPS and ask if it still being delivered as 7 pm is usually their cut off time. He tells me not to worry it'll be delivered tonight the driver is probably running late. About 10 minutes later I refresh my browser and see that at 2:48 they attempted to deliver the package. Really? I was home. There was no note left saying they tried delivery. I called to ask and they asked if they left a note and I said no. I then asked if a signature was required for the package and he told me no. So looks like the driver decided not to deliver to my house today. Maybe he or she was too busy to give a care. Now I must wait till Monday. Got to love their tracking service which is so prompt in accurately detailing what is happening to my package. Needless to say I am beyond angry.

This was officially the worst service I ever had. I am really not satisfied. The UPS driver updated my tracking status as 1 attempt made and he never came. I have had the runaround about my package for literally a week through customer service. It feels like my package is in some type of limbo land and it is very annoying. NEXT TIME I WILL NOT USE UPS AND JUST STICK TO FEDEX OR USPS!!!! THINK BEFORE YOU USE UPS!!!

I sent my daughter's tablet for repair on July 12 , 2013. It never reached the company. I have been call for 4 months and each time I call, they tell me something different. I just got off the phone with UPS and told them that I wanted it replaced and I wanted to make a complaint. They told me they couldn't replace it without filing an investigation and it probably wouldn't be replace. I shipped it off July 12, 2012 and today is Nov. 14, 2013. They have lost it at least 3 times so I have to wait for more days for them investigate this again. I will not ship anything from UPS and let my family and friends know not to ever use UPS.

I was waiting for an important overnight package but was not there when they arrived (although not at the time they were supposed to arrive). I got a notice that the package was taken back to the office. I called UPS and was told by a nice woman that UPS would allow me to request a redelivery time and since it was still early in the day it could be delivered that day. She would contact the Deerfield Beach FL office and they would call me to set up an alternate time. I was called back an hour earlier but was told (despite their ads to the contrary) that it could not be delivered at my convenience, that it would NOT be redelivered today, and I could NOT come and pick it up at the UPS depot.

I work long hours and like ordering on-line because of the convenience and have been doing this for several years. Since I work during the day, the packages are generally left at the front door. It started with orders from Nordstrom for women's clothing and shoes, where UPS said they left the package at the front door but nothing is there when I return home from work. Nordstrom is very customer oriented and I've always received a refund from them so I did not contact UPS for the first 2 times. Then there was a package left at my front door but the address is not even for the street that I live on. I personally dropped off this package since the street is just behind my house. In retrospect, I should have called UPS and make them acknowledge this mistake and pick it up.

I waited 2.5 weeks for a 1.4 lb. package to come from MI to LA for work. After receiving a "delivered" confirmation, the package was nowhere to be found. The package was shipped via UPS to the local post office, for whatever reason, and was never seen again. As far as tracking it, HA! You can forget that. I know that no system is perfect and there are going to be mistakes and lost packages, but at least have the business professionalism to address and correct your shortcomings! It's sad to say I do not see this company making it much longer as I will be switching all 11 of my manufacturing facilities to FedEx for shipping and that alone is a very large account!

I am at the point where I hate to order anything online if it will be delivered by UPS. I have a UPS account and have authorized them to just leave packages if they require a signature. I have had to chase the driver around my busy Chicago neighborhood to get packages that he does not leave. I know he does not knock because I have three of the best doorbells ever... 3 yappy Chihuahuas who I swear could hear a knock on a door 3 blocks away. What really annoys me is that when I call and tell them that the driver did not even try to properly leave my package they basically tell me "Oh well, wait until tomorrow or go pick it up." So, after missing a delivery this past Friday when I was home, I am going to have to spend Monday afternoon on the front porch during the 4 hour window that they could possibly show up. UPS won't listen and I am afraid to really confront the driver about it because maybe then I will never get my packages.

UPS has gone down in their service. They used to deliver packages all the way to our house. Now they leave them at our gate, either hanging on a post, or just laying inside the gate on the ground. I'm surprised some of our packages haven't been stolen! For some reason FedEx has no problem coming all the way to our house and handing our packages to us in person. If it happens to be raining, the package will be soaked. It's really frustrating!

Several years ago I ordered a vintage saxophone off eBay. The seller shipped via UPS. Despite the fact that I was home, the UPS driver just left the package on the back porch. I figured out why very quickly. The box looked like it had been run over then kicked up the driveway. The hard case the sax was in was broken to pieces and the saxophone was severely damaged. I filed a claim, to no avail. I was never reimbursed for the item. Just last week, I received a brand new wakeboard that was in its original factory shipping container. It too looked as though it had been kicked all the way from the seller to me, and the board was of course damaged. The seller is willing to take the item back and refund me. I think from here on out I will specify that any item I buy be sent through any carrier other than UPS.

UPS lied about trying to deliver package to my apartment. I am home almost all day. UPS runs during the time I am home. For some reason, he won't deliver to my apartment and drops the package off at the office. But to lie about it and being lazy is not good customer service. My package was supposed to be here yesterday morning. Three phone calls to UPS and I get the "they called and left a message". No they didn't. I have been home waiting for my package. Why lie about it? Why is UPS lying!? UNLESS they have something to hide or don't want to be bothered with their customers who pay their salaries.

I live in a condo development accessed by a U shaped road that originates and terminates to the same larger road. Because roofing is being replaced on some of the condos, there is an obstacle to through traffic at one point in the U shaped road. So it is impossible to enter the development at one end of the U and exit at the other. There is a sign at one end of the U that says "no entry" and a sign at the other end of the U saying that there is two way traffic ahead (normally the U-shaped road is a one-way road).

I ordered a gallon of non-hazardous paint remover from the US that had a retail of $49.99. UPS charge for shipping $42.00. Now it is in Canada and I am to pick it up at Purolator and have to pay an extra $38.00. This will be a total of $80.00 to ship. This is out of hand as the charges are not known until pickup.

I called assistance en ligne here in France, and the operator was so rude! I told her I don't speak French very well. I asked for an English-speaking operator, but after 2 failed attempts, I decided to try my best in French. I asked for her patience and comprehension, but in return she started speaking faster than she would ever speak to a French person. Then she complained because I had a hard time spelling my surname. She even started yelling so I had to yell even louder to get her to finally shut up. I wish I knew her name but she hung up before I could ask her and she didn't even give a number or code for my complaint. Now, I'm not sure if I'm getting my package tomorrow or it's going to end up in the garbage.

My brother-in-law shipped a package to us in California from Georgia. Trying to get my mother's artwork here before our gallery's grand opening. My husband and I wanted to feature my mother's artwork in our opening. We had already purchased airline tickets for her to be here. We started the shipping process very early "just in case". There were several of her original pieces in this package. The package arrived but we were not here to receive it. Was sent back to the post office. I went to pick it up, but it was past the 15-day period so it was sent back. Understandable. Plus we still had plenty of time to get it here before the opening. This was in June. It is October now. We still have no idea where her paintings are. I called UPS in August. They just say it was sent back to Georgia to my brother-in-law and sister.

I had a $20 item shipped from Florida to Ontario, Canada. The C.O.D. was for $385. Didn't pay, left item at center so clerk could clear up C.O.D. Three days later, picked up item. Wrong paperwork was put on my package, so they just cancelled C.O.D. Three months later, UPS phones and says I owe them $385. Tell them the story, name of UPS center, name of clerk to contact. They just say they don't know how to contact them and I need to provide them with the proof that COD was cancelled, by whom and emails. Seems they want me to do all the work for them in a system I have no access to. As I am unable to access their system not much I can do for them, nor will I . If they can't fix their own internal communication problem, seems they just put the problem on their customer to fix for them, or pay up. Since I couldn't do their job, they have sent the matter to collection agency, who wants me to provide them all this info I don't have. I will never use them again.