United Parcel Service - UPS Reviews

UPS sent me a card by USPS while I was away on a business trip to pick up and sign for a package. To deliver, they wanted me to drive 15 miles to Eureka CA during working hours of 10:00 a.m. to 1:00 p.m. because they are too lazy to keep a store open a normal 8-hour business day or operate on a weekend. This was to pick up a package for which their tracking numbers could not even disclose the place of origin or sender. So I thought - Okay, pay $5.00 and sign up for My Choice. As I got into the process, I had to "prove" my identity. "Proving my Identity" involved taking a quiz based on a massive amount of personal information that UPS had collected on me and my family without permission.

I can't understand how a package can be lost when it get scanned to the warehouse in Winston Salem and never gets on the truck to be delivered. Then they just keep pushing out the delivery date. Should have used FedEx.

I always wondered why packages arrived with crushed edges and torn wrappers, and now I know. I was sitting at my desk looking out my window as the UPS truck pulled in front of my house. I was waiting for a new laptop. The driver disappeared to the back of the truck, and suddenly I saw packages flying through the air, bouncing off the driver's seat and the front dashboard. I thought, "Oh God, could one of those be my laptop?" Finally, the driver emerged from the truck bringing two packages up the drive. One was my laptop. I explained to him my distress at seeing the packages being thrown around inside the truck. He said he did not throw the laptop. I had no way of knowing for sure. But, now I know this!!! You don't want to see a restaurant prepare your dinner, and you don't want to see how UPS handles your package.

Was expecting a package to be delivered, according to the UPS "Infonotice" I was to receive it Monday before closing. I contacted customer support after the delivery doesn't show up. They start off telling me it's on its way, then tell me driver delivered it to wrong address. The electronic tracking didn't at all match what they were telling me, so I called him on it and asked to speak to a supervisor. He said the supervisor would call me in 2 hours, which would have been @ 9:00. I then repeatedly asked for supervisor's name and the agent disconnected me. I was re-queued to another agent that started with the same line of "it will be delivered today." I asked here to speak with a supervisor, and she disconnected me as well. Ups has just lost a long time customer.

Alright, every time I contact UPS customer service no matter it is via phone call or live chat, I have to wait for more than 10 min before I get someone to answer the phone. And that is not the worst part. I had a package that was supposed to arrive on Wednesday, but when I checked tracking it says it's at original scan all the time. I contacted customer service twice. The first guy told me to wait and see if it actually will arrive on that day since it was 8 o'clock. Well, I waited until 10:30. Called them again, they told me to fill out the lost package claim. I did. Waited for another two days and suddenly it shows the package is on truck for delivery.

Our front door is less than 20 feet from the street which provides protection from the elements. UPS could do a drive by and throw the package from their truck; instead our medical supplies are left in the snow in front of the garage. Not the first time, happens all the time. Wish I could rate UPS "0".

I have to say that I have been waiting on a package to be delivered for over a week. On two different days my status has said out for delivery. Two times it has not shown up. When I contacted UPS customer service through chat they assured me it was still going to be delivered that day though it was already after 9:00 PM. I live in a rural area, and it is raining. I explained we only have one driver and he had already been there that day. I am then told that the agent can only give me the information on the screen. I said if that is the case I can read the information myself on the tracking page and I contacted the chat support because there was a problem. I do not see how this is customer service if they are unable to do anything but read what I can already read on the tracking page. I suggest that if you actually need service to call the local facility directly.

I paid additional to have a package delivered today 2/3/14. Until a little after 1:00 pm my package stated that it would be delivered today. Upon checking tracking, the truck had arrived at the local UPS Hub just prior to 6:30 this morning. When I received a text notifying me that the package would not be here on time, I called the 800 number to inquire about picking it up at the hub. They told me to go down there and they even called the facility to let them know that I was coming. Once I got to the hub, I was told that they couldn't get it because it was still sitting on the truck. I showed them the phone call where I had been advised that I could pick it up, they stated that it was irrelevant because the 800 number isn't local and they don't know anything.

I purchase online and they sent my package with expensive lingerie with UPS. Suddenly, UPS kept my package from 01/28/14 to 01/3014 stationed at Nashville, TN falsely alleging adverse weather condition. I went to weather channel site to see the whole month of January 2014, the forecast weather of Nashville TN.

Today is 1/29/2014. It happened for last 2 days when I scheduled and rescheduled for UPS pickup. No one showed up for 2 days, yet they told me to wait for total of 8 hours. I missed meeting, appointments for nothing. On the 27th, I scheduled for UPS pickup 16 boxes total 300+lbs. I waited for 2 hours and no one showed up. In between, I made 4-5 phone calls to check the status and everyone told a different story. Only the last person (2 hours later) told me that my pickup request was cancelled . Apparently, whoever it was decided not to show up and cancel without notice and better yet, still charging me for the pickup and showing on the system as pickup successful. I rescheduled for next day from 9 am - 12pm.

Send my daughter 3 packages on 1/17/14. In a.m. (Wednesday) 1/22 she found a delivery attempt notice. She had been in her apartment all day on the (Tuesday) 21st. She signed the slip and went to class. When she got home there was another delivery attempt notice (the 1st one now gone). She signed that one but was in her apartment all day the (Thursday) 23rd. About 5:40 she found final delivery attempt notice. I called customer service and they said driver tried at 5:35. She was home the whole time. Customer service said they would have it delivered the next day (Friday). I was told someone at the Edison NJ customer center would call me within the hour.

I paid $25 to have Fidelity ship some important papers (which included a huge check for a rollover IRA) to my home by UPS. Well no one was at home at the time and they stuck the envelope under a wet welcome mat at my front door and most of the paper was soaked. My question is why couldn't they have put it in the mailbox or put it into a plastic sleeve to protect the envelope from getting wet. I was very pissed and I think they owe me a refund for poor service. The other problem I have with them is they always seems to be late delivering packages to my area and usually the driver that deliver in our area never knock on the door to let us know that the package is there. We just have to keep checking to see if it’s there. I am done with UPS.

PG MARYLAND -- I have had numerous UPS issues with their poor service and I will never use them again. Since I work, like most people, when I do stay home to receive packages I expect it to come. I stayed home tracking my package online all day and was told it is on their truck and later at 11:30 PM they had an emergency and can deliver my package that day, but the next day be told they can not make my package a priority package that next and that I would still can only receive my package between the hours that them work. If I paid for a two-day delivery, why can't I receive my package in the morning of that third day and not have to wait a whole other day at home to receive my package that is now a three-day delivery?

Yes, well that was before the crappy weather started. Says this package is in Calgary, AB where Adverse Weather may cause delay. Except it's still in Concord, Ontario from what UPS has told me, even though I can clearly see that it was scanned on the way out of the Concord warehouse. ** you UPS. It's no wonder I never use you!!!

I was in my Garage approx. 30 feet from UPS truck. My dog was in middle of driveway about 20 feet from me and ten feet from truck. Truck stopped with package. My dog barked at driver. Just barked with no attempt to be aggressive. As Driver came out door of truck, he held my package up above his head. He took one step toward my dog and threw the package at my dog.

Let me start my plight by saying UPS has a lot to learn regarding customer services as well as being truthful with the recipient of the package. On 1-14-2014 while checking my emails was sent an update that my package was out for delivery should arrive between 5-7pm. Put a sign on Street level gate, left my front door ajar, had the blinds and curtains open. Being proactive, I call UPS at 6:00pm to make sure my package is still out for delivery. The young lady on the phone assured me yes that I would get it. Well I left my laptop opened to the UPS tracking site and all of a sudden I notice a new status. @ 659pm driver claims I was unavailable for delivery. I IMMEDIATELY GO OUTSIDE, REMOVE THE SIGN FROM MY DOOR AND CHECK FOR THE MISSED DELIVERY NOTICE, NO WHERE TO BE FOUND.

We sent two (2) packages to son in LA for Christmas. UPS provided a tracking number and UPS tracking site stated packages were delivered December 23, 2013 at 12:23 pm. Son never received packages. He requested thru the apartment complex management to check their video camera for this date and time for a UPS delivery. Apartment complex management reviewed the tape for that time frame and then went back to review for that particular date and there was no delivery to the complex that day. UPS is telling him now to file a police report. LA police don't have the time nor do they care about these undelivered packages unless they contained uncut diamonds, body parts, or drugs! UPS should request a copy of the tape from the apartment complex management or go to the apartment complex management and review the tape themselves and then proceed with the claim.

I called UPS after I received a postcard where they asked for an apartment number for delivery. I informed them it was a business they were delivering to, the postcard stated the package would be returned to its sender by 1/8/14. I contacted UPS on 1/6/14. There was never an attempt to deliver the package once and was returned to the sender on 1/6/14. This was a birthday gift. UPS stated they don't have complaint department and there is nothing they can do if I need to pay for new delivery charges to get this item sent to me again. Now I have to contact the company and everyone knows what a hassle this can be... I will never have anything shipped thru UPS.

Yesterday was the fourth time in two months that UPS delivered my package to the wrong street. They only look at the numbers but not the street name. If it looks or starts with the same letter as my street name they leave the package. I guess that he can't read, only numbers. The last time the home owner was nice enough to get the package to me, but not all people are that nice. I called and complained. They told me that the item was delivered and they want the sender to report it lost; however I am the one paying. In this case Home Depot was very nice and gave me a $20.00 credit. I am to call them if I do not received the package in a couple of days. Now HOME DEPOT does not have that item in stock anymore. UPS should pay for the lost item. Home Depot, please don't use UPS again.

A particular UPS agent continues to lie about attempting a delivery. In addition to the fact that this business requires -- by law -- that someone be present to answer the door, no delivery attempt documentation is ever left. I have spoken with a supervisor, but it was to no avail. This is ridiculous. It has happened ~ 15 times in the last year.

I sent a very expensive item via UPS and insured it for $2000. I went through a UPS Store and they accepted the packaging. UPS lost the item and did not notify me. When I finally discovered the problem, the insurance claim was immediately denied because they said the packaging was insufficient. This was the same packaging used by the manufacturer to ship this product all over the world. The manufacturer had the packaging approved by UPS. When I asked for the packaging and some proof of how it was tested, UPS says they discarded the packaging so there is no way to prove the packaging was sufficient. Also, when you use a UPS Store, they are the actual shipper and insured party, so I have no legal standing to refute the insurance denial or complain to UPS. This dishonesty and incompetence by UPS and their affiliates has cost me several thousand dollars and the loss of a huge amount of time and effort.

I shipped a 38 pound rare item, insured the item for $300.00. The item was destroyed in transit, and I filed a claim. Well over a month I had to no contact at all, and had to follow up to find out that a third party found that my packing did not meet the International Safe Transit Association guidelines. Therefore, it was my fault that the item was destroyed. I looked around the UPS store. Nowhere, is there any packing guidelines. I paid $68.00 for shipping and now I am out $68.00, a $300.00 item and all I have for my money is an email. Thank you Brown, now I know what you can do for me!

We sent a package overnight to our daughter in Nevada which contained documents she needed to register her car. Time was of the essence which is why we paid a premium and sent it overnight, for delivery by 10:30 am today. A call from our daughter inquiring about the package prompted our tracking on the UPS website. The site indicated it was in Ontario which forced a call to UPS. The first customer service rep was of no help and would only say it was in Ontario. So we placed a second call and got a rep who advised that the envelope (clearly marked overnight) had been put in the wrong bin and it was shipped via ground....and it will not be delivered until sometime Friday, 3 days later than it should have been. They can't even tell us what time it will be delivered. Aside from pure stupidity by UPS, I would like to know why they are unable to retrieve it from ground and deliver it either Wednesday or Thursday? Both days are late, but why would they not try to make the customer happy and expedite correcting their error?! Apparently guaranteed delivery actually means, "only if we don't screw up". It's time for those of us wrongs by this company to take a stand.....perhaps a class action is in order.

My 3-day delivery date was scheduled to be here by Dec 23, 2013. I kept tracking it and once it got to the West Chester PA UPS site it just stopped. I called repeatedly and 1st I was told that I never did changed my date for future delivery which would be coming to me January 7, 2014. Keep in mind, this is a CHRISTMAS GIFT!! I then was told that it was their error and it was placed on a future trailer and won't be unloaded until January 3rd so I won't get it until January 4, 2014 and there is nothing I can do about it and no one I can speak to. My son keeps asking about his gift that was to be given to him on CHRISTMAS DAY, DEC 25, 2013 and I am so disappointed I couldn't get it to him for Christmas. UPS DECISION MAKERS "STOP BEING GREEDY". If your company could not keep up your end by getting packages out on time to everyone, then you should never have given your word. Customers are angry and disappointed and your employees who deliver are embarrassed!! Happy ** New Year!!

I had two separate packages that were to be delivered on 12/30/13. I ran the tracking number on one package which was shipped overnight and the notation by the delivery person stated that he needed a correct address. I call UPS and spoke with a supervisor and told her it was the correct address. She stated that they would put the package back in for delivery and that it would be delivered that night without fail. FAIL IT WAS... They did not deliver the package nor did anyone call me. The other package also had a note that a corrected address was needed for delivery. We called UPS and they said that the package will be delivered the next day. The shipping that was paid for was UPS next day air. They do not care anything about customer service or human services. One shipment was a walker for a disabled person. Funny today I received a package from FEDEX without fail. They know how to find addresses. After all it is about delivering packages isn't it! I will request FEDEX from now on.

My package was supposed to be delivered 12/24/13. On that day it was listed in transit and in Oakland having taken 2 days to get from Ontario, CA via Visalia, CA. My home is located about 25 miles from the Oakland UPS hub. The package shipped 2-day air didn't arrive on the 24th as promised. I called and was told it wasn't actually in Oakland but instead was in Seattle. Not actually true by that time it had been shipped from Seattle to Portland, Oregon. On the 29th it had made its way to Louisville, Kentucky where it now sits. I tried to reach UPS through their web site with no luck. Package now promised on the 31st, not sure what year. UPS = Logistics. Let's hope not.

I had four separate orders, and each one was delivered to the wrong address. The driver ignored the "North" part of the address and just dropped off the packages on the right street but on the South side... a completely different building/home. I had to go over and bother and inconvenience the man who lives there 4 TIMES! After each WRONG delivery, I called UPS and they confirmed the mistake. But it kept happening, even when I pleaded with them to ensure a correct delivery, and to have the driver take note. Never happened. I will NOT use UPS again, because they cannot ensure this won't keep happening.

"What can Brown do for you?" In this case, nothing as your incompetency disappointed my son's Christmas. The tracking information suggested a delivery date on 12/24. Instead, the delivery date became a moving target after that. I will be lucky if I can get the item before 2014.

Package says "delivered" in system. In reality, my order was never delivered, at least to the correct address. UPS customer service useless on live chat, rude on phone. Fortunately, the company I ordered from (Mattel) very graciously sent out a new package. It'll be interesting to see if the order actually gets here this time, esp if they are using UPS again. I highly recommend if you are using UPS to require a signature for delivery, although that's no guarantee. The driver can put whatever he/she wants in the computer and that's the end of it. They can throw your package down the sewer and mark it delivered. In a sense, it was "delivered" somewhere...

My wife and I purchased a difficult to find game system for family member which shipped from the Game Stop store's warehouse, arriving at the New Windsor, NY UPS site for local delivery. It was scanned in there 12/19 and supposedly on truck for delivery. Didn't arrive that day, or the next, or Monday the 23rd. Every day the tracking updates to "delivery by end of day" for that day (not true at all). We finally got a hold of a supervisor on 24th who told us package was "missing." After the initial scan upon arrival in New Windsor, it disappeared. My wife works for pharmaceutical research company and has had similar experiences often with UPS. Poorly run operation. Never use them again.

According to the UPS tracking service, our package has been out for delivery since 12/19/13. We live about 15 minutes away from the local UPS depot, so we weren't that concerned. Since this was a Christmas gift, and it hasn't shown up as of 12/24, we decided to call customer service. We were transferred to an agent who works at the depot who assured us the package was in their possession and that it would be delivered by noon today. Around 6 at night, we called customer service again, now they are saying the package is lost. You stay classy UPS.

Christmas eve is always hectic as expected. Every year people pay extra to ensure that packages are received on time especially those that are of higher dollar value. I went into the UPS store to pick up a package that my boyfriend had been expecting to be delivered on 12/22 after paying the before Christmas guarantee 2day delivery. After seeing that the package showed to be in Sherman both 12/22 and 12/23 stating that the package had "encountered a delay. We expect your delivery will be postponed by one business day" I told my boyfriend I would just go pick it up since I work right up the road.

UPS delivered package today. When I asked driver where the other box was since it's shipped in 2 boxes, his reply was "I can't find it right now" and just got in his truck and left. What the!!?? It's a Christmas gift and there is 1 day left for delivery. They better deliver it. This company sucks.

Last week my UPS driver threw a package on my balcony after I didn't answer the door fast enough for him. I confronted him and his partner and got flipped off for my trouble. Since then, I have not received any packages. They have been falsifying delivery attempts in their computers when no attempts were made. I've had to sit home for hours waiting to confirm this. And today I found out that they returned another package to the sender saying it was refused, causing my wife to lose out on a Christmas present she was really looking forward to. I've had to go to the sorting facility to pick up other items. Several of which were packages of my infant son's food. I am beyond furious and can get no help from UPS.

We have used UPS twice within the past two months to have medicine delivered to me as I work as a traveling nurse and the state I am in does not honor scripts from the state I live in. So my cousin fills our scripts for us and then sent them UPS. Well, the first time, the package was guaranteed to be to us by 10am, but did not show up until 7pm. The second package has totally disappeared! Imagine that! I think the first package would have disappeared but I was on it all day, calling and chatting with UPS staff as to where my package was at. UPS has had a 100% fail rate for me... NOT VERY GOOD ODDS! I have since been told to use FedEx because they don't "lose" packages like UPS does.

I sent a package to my parents. When I took it to UPS, I told them it was perishable. I was sending it in state and was told it would be next day delivery. I packed it with a cold pack and sent it on its way. I tracked the package and sure enough it was on the truck "out for delivery" to my parents the next morning. My mother did not receive the package. I checked the status online again. This time it said not delivered due to an "emergency". There was no snowstorm or ice, it was 50 degrees and raining. Apparently "rain" was the issue, though there was no flood or anything. I had provided phone numbers to for myself and my parents as they request in case they have problems with delivery.

My son ordered a small item from Amazon for delivery around the Christmas holiday, UPS said it was delivered on the porch *(we do not have items taken from our house and have had many successful deliveries). No package anywhere in sight for one to three days. Calling UPS customer service (automated of course) produced no response. So of course it's our word against their driver. Finally called Amazon and guess what? They answered the phone from Seattle not India, stood up for my son and reshipped the item bailing out UPS. Bah Humbug UPS. Bravo Amazon!!

A good friend of mine has been working with UPS to help them out for the Christmas season. Overall, he likes the job but told me some things about the company that wasn't so good. One of the things he mentioned to me was that the driver drives so recklessly that it often causes the boxes inside of the truck to get tossed all around the place. I personally took that information to heart because I have a business and use UPS solely to deliver my very fragile items to people all over the United states. I told my friend that maybe he should mention to the driver the fact that some of the boxes/packages have labels on them that say, "FRAGILE" handle with care. He said he would bring it to the drivers attention. He also mentioned how sometimes the driver throws the boxes around.

I called to track a package because they didn't deliver on the day they supposed to. I spoke to Natalie at the Edison UPS Facility and she was rude and unprofessional when she picked up the call. She even said that she's too busy to even help me out track my package and said goodbye! Never again I'm using UPS.

UPS promised 2 day delivery. After 4 days, called customer service and they say they are too busy to deliver. Then they hung up on me. UPS customer service is BAD!!!

UPS leaves my packages by a bush 500 feet from my house because they don't want to go down my driveway. Sometimes my packages have been stolen or have just been sitting there without giving me notice for weeks. I DESPISE UPS!

Am meant to receive a package from my cousin in Phoenix, AZ. UPS said it's five days max, that was November 20th, 2013. As I write today, December 14, 2013....the package is yet to be delivered. All manner of excuses have been given, the latest being "The airline offloaded the package. Delivery rescheduled." What sort of people run their business this way?

So I had two packages coming to me. Understanding of the fact that they may be delayed I was just watching and waiting. I saw that the online tracking showed on vehicle out for delivery so I made sure someone was home to sign for it. We waited until 10PM and nada, zilch, nothing - no delivery. Was this UPS' way of a joke? This was a time sensitive issue as I had appointments lined up for it. UPS gives me the runaround. I even asked if I will just pick it up and they cannot even guarantee it for me today. I will never ever ship with UPS ever again.

What happen was my package was on time but wasn't released because of brokerage charges which sounds right, right? The problem is the only person that was home was the sitter and I work long hours. This wasn't the first time I had something delivered from UPS with issues (but the last). I called customer service a couple of days in advance and paid the brokerage fees over the phone so that when the item arrived to the house, all the sitter had to do is sign. The delivery man came three times and expected payment every time (now three days late) and gave my sitter attitude. I called customer S. and would get the runaround, "we will call you back in 1 hour and let you know".

UPS marked a package as being attempted while I was at home, at the end of the evening. Missed an important time sensitive package. Customer service was not helpful.

My wife was waiting for a copy of her birth certificate, expedited from the county recorder via UPS, she needs it quickly in order to obtain a passport for a trip upcoming in early January. December 9th. She discovered a failed delivery slip on our front porch. It indicated that an attempt to deliver the envelope containing her birth certificate at 8:35 am. I work at home and did not hear the door, which is highly unusual, but certainly possible. The slip also said that a second attempt had been made at 8:36, one minute later. Odd. Fortunately, we had until 7 pm to contact the UPS office and receive delivery the next day. No big deal, so we thought.

Had a package due for delivery on Thursday December 5, 2013. The snow and ice storm we had stopped that and I certainly understand that even the next day since it was still snowing through most of the day. Now it's Tuesday, December 10, 2013, and UPS is still saying that the weather is preventing delivery of my package. (Depending on who I talk to, the package is or is not on the truck. Yesterday it was supposed to be on the truck today it's not.) Funny thing is that both yesterday and today, UPS trucks went past our house making deliveries.

I have had a package sitting less then 3 minutes from my house since 12/6. The first delay was an "exception: trailer was never unloaded" so I waited an additional two days. Then I called to see if I could just pick the package up and I was told by a representative that it was on a truck that day to USPS for final delivery and they would deliver it the next day. Well, 2 days later and nothing but ANOTHER delay. So I call today and I am told that it was never on the truck for delivery to USPS and she has no notes of my call or who I spoke with or why I was told that information. Instead she told me that "It should be on a truck today or tomorrow and then allow another 1-2 days for delivery".

On 12/6/13 UPS made 2nd attempt to deliver my package in the middle of the day but since I was working he/she left note for final attempt on Monday, 12/9/13, again same time. The same evening i.e., Friday I called and arranged to pick up the package myself on Tuesday, 12/10/13, and the guy assured me that Monday they'll not attempt to deliver and I can collect the package on Tuesday. Monday evening, 12/9/13, I got status update that my package is being sent back to sender. When called UPS the lady told me she can't do anything because it's on way back to sender. When I asked how this happened she said sorry the guy on Friday forgot to put the note online. Can you believe it? Most frustrating part is they simply said we can't do anything now. UPS really sucks!!!

Twice the UPS has not left my package at my home or even near. I'm the third house on a paved driveway. First time package was a Tiffany lamp & it was left on main road. Second time package was a king sized bedspread & he came up the driveway a few feet & just set it off on side of the driveway. Both times it was raining. I call UPS & they tell me there's no way to file a complaint. Totally unbelievable.

I called these people, as soon as I had tracking numbers. My packages were supposed to be to my house by Friday (which was Dec. 5th). I called Friday to verify, was told both packages were out for delivery, would be there late Friday. Only one package (not the 2,000 dollar part I needed) showed up... I called, was obviously upset, asked them to hold the package in Greensboro, for me to pick up on Saturday. I was told (by the supervisor) he would call the Greensboro UPS, and arrange for me to pick up, then he would call me back.... He called and said he couldn't get in touch with them... I asked to speak to someone, on up the ladder, and was told I couldn't... Monday (today), I called to see if I could pick it up, was told it was already en route to my house...

On Thursday, we would normally have our paychecks but that is when we used FEDEX. For some odd reason, our corporate office decided to use UPS this week! Guess what.... Not one employee has a paycheck yet and it is Saturday. My boss offered to drive to the hub and pick them up and they said they are closing in an hour. It would have taken just slightly over an hour to get to Indianapolis to the hub and they said no, they close in an hour. Really? So now we have to wait until Monday because they wouldn't stay open that extra few minutes! They need to watch the customer service video called "Give them the pickle!" I will never use UPS in my personal life and can about promise that our corporate offices won't either!

I don't like being discriminated. I had my GF's expensive Xmas present sent with you asking for an after 5pm signed delivery because I work downtown during business hours. What did I get? 2 delivery attempts to my apt. before 2pm... Tried going online to change the delivery time, except that I can only do so without further cost when I sign up for "My choice", so I did.. or tried. It turns out that as an international student, "the verification process" can't be completed, making me ineligible. That left me with two options, either paying AGAIN to change the delivery (within the same city) to my workplace, OR hold the package and drive myself to get it.

I ordered an item from eBay. They just left it on the doorstep in a normally safe neighborhood, at night in a lighted doorway. Confirmed delivery at 7:14pm. Nothing when I got home. Neither neighbor had the package. Value $350, plus a whole load of my time, the shipper's time and eBay's time. If I put that together in billable hours, I would say at least $1500. Now, our usual UPS guy is excellent, but as the support guys told me, they're using holiday staff. Now the first support guy was awful, told me to contact the shipper and he couldn't help, told me he understood how frustrated I was but he couldn't help me. They should fire his rear end.

Yesterday I posted my complaint on a UPS site (piss off consumer.com). Right after I posted my comment, I had a negative feedback right away. Then this person began giving negative feedback to other comments that had the most damning evidence. It makes you wonder if UPS has someone monitoring these sites to discourage others from posting their complaints. I would like to encourage everyone to call the TV stations to share their complaints. If we all call we would have a better chance to get them to investigate. Channel 4 news (Colombo) (314)621-4444, Channel 5 news (Five on Your Side) 314-444-5231.

UPS emailed me that a package would be delivered the next day. At 9 A.M. the next day their web site said that the Package was out for delivery and would be delivered by the end of the day. I stayed home to wait for the package. At 1:30 P.M. I checked the status again and found that it was changed to read that the package was scheduled for delivery the next day. When I called UPS customer service for an explanation, they said that the original info was put up based on the expectation that the package would arrive on time and be sorted to the correct route on time. However the package was delayed and the delivery had to be changed.

When I called UPS to report that the delivery man in my area, CA 95138, hit my dog with his scanner in front of me, a UPS representative replied that it is the company policy and he cannot do anything about that. But he did not mention crass words crab delivery staff. I think one would use wise judgment when following company policy. He didn't have to hit a small 12 lbs dog because this little dog couldn't pose any threat to him. Furthermore, the delivery staff shouldn't use foul language to address to customers.

The whole story started with my broken buzzer. I left a note on my mailbox asking, "Please leave package at the door," because I work all day and don't have time to pick it up from the customer service center because it's simply too far. Delivery ignored my note and left an info notice. I called back, discussed my options, none seemed to work. I decided to take 3 hours off work to travel to the center to pick up myself because it's a valuable item. Called operator, asked what I needed to bring. Operator says your government-issued photo ID.

While, i just bought an expensive tablet for my work. But UPS decide to damage everything. You should see the damage they did.

I was anticipated to receive a package for today. I waited all day to get it. Then when I refreshed the page, it says it was delivered? To who? I never heard the doorbell ring or heard a knock. Says delivered at 10:04am. When I called customer service, she said she couldn't do a thing about it?!! She advised me to contact my local UPS store, in which they referred me to call customer service. It's an expensive gift that never arrived to me but either got lost or was received by someone else.

Something is terribly wrong at UPS. In the last month, I have encountered many complaints regarding their package delivery service. I believe there was a time when a package could be simply sent UPS ground. It would arrive when they said it would arrive or reschedule, no issues. Since they are desperately trying to cut costs & compete with world class delivery services such as FedEx and even good old USPS, the recent operational changes & automation implementations have backfired. Not only can a customer not contact a local facility directly, the "Customer Service" call center cannot either (what I have been advised). They can send a message and hope somebody gets it. If an exception occurs, even if it is erroneously and obviously their fault, nothing can be done.

The UPS delivery man hit on the head of a small Bichon Firse dog, in front of the home owner. My small dog barked and ran to the front door. When I opened after hearing the door bell rang. I was shocked to see the UPS delivery man hit the dog on the head with his scanner in front of me. Being hit hard on the head, my dog was stunned and immobile for quite some time. I asked the UPS man why he did that, but he didn't answer me except saying some loud curses. It has been 3 days since, and my small dog is still nervous of loud noise. It's unbelievable that there is such rude people in this modern society.

I recently ordered a gift from Seattle, WA to be delivered in Augusta, GA. The package was sent out on 11/8/13. On Friday, Nov 15 the UPS website indicated the package was "out to delivery" in Augusta. Today, 11/19 I went back to track the package to see that it was now in Payette, Idaho. In calling customer service they said somehow it went back onto a wrong truck. They were not willing to expedite the package back to Augusta, even with all their "logistics" and were unwilling to make any amends. It seems unfortunate that they really seem to care so little to rectify a problem so a customer feels somewhat satisfied. Unfortunately, this is not my 1st negative experience with UPS and personally I NEVER use them. I am only sorry businesses don't give an option what service they use for their delivery. Good luck if you rely on UPS.

I've wasted about 3 hours of my weekend trying to get an option other than leaving it at my doorstep all day while nobody is home. My UPS CS rep was unhelpful and gave me all of the usual contract and legal excuses for not being able to help me. I am done wasting my time with this below par shipping company that, in my experience, doesn't care to hear about the receiving customer's experience. Remember we are part of your service too. If I don't choose UPS in the future it will hurt your numbers too. Thank goodness we have USPS and it apparently sets the standards that UPS doesn't care to compete with. So I would suggest you take the time to select another shipping option if you aren't going to be available whenever they decide to stop by your delivery address. Their actions seem to suggest that they are only targeting business to business deliveries and "sorry" in advance to the rest who choose UPS. Also, the reason for my efforts here and my ONE STAR rating is a direct reaction to my CS rep just dropping the call after all the time I spent sharing my concerns about their poor execution. There are other better choices out there so if UPS doesn't care to fix their game I personally won't miss them and I won't be using them until I see they've changed.

UPS branch at 5601 EISENHOWER AVE ALEXANDRIA, VA 22304. I was supposed to receive a package from Amazon. I missed my first delivery attempt and tried to contact them for rescheduled delivery. I received fake promises on two days to deliver my package even I called them twice and confirmed the dates with them. They wasted my time and didn't show up. Angry as I was, I wanted to call them for one last try and I did. Employees who worked their told me to drive to them to pick the package from them. (Even though I paid for shipping, their mind I'm supposed to drive back to them to pick up.) Then after they put me on hold another employee picked the phone and said, package has been shipped for sender back because I haven't picked the item in 5 days. No mention of their fake delivery dates at this time on this conversation.

I ordered a package that was to be delivered today. I tracked my package all day and it read out for delivery. I had been home all day and was anxiously awaiting the package. Around 7 pm I track it and see it still shows out for delivery. I call UPS and ask if it still being delivered as 7 pm is usually their cut off time. He tells me not to worry it'll be delivered tonight the driver is probably running late. About 10 minutes later I refresh my browser and see that at 2:48 they attempted to deliver the package. Really? I was home. There was no note left saying they tried delivery. I called to ask and they asked if they left a note and I said no. I then asked if a signature was required for the package and he told me no. So looks like the driver decided not to deliver to my house today. Maybe he or she was too busy to give a care. Now I must wait till Monday. Got to love their tracking service which is so prompt in accurately detailing what is happening to my package. Needless to say I am beyond angry.

This was officially the worst service I ever had. I am really not satisfied. The UPS driver updated my tracking status as 1 attempt made and he never came. I have had the runaround about my package for literally a week through customer service. It feels like my package is in some type of limbo land and it is very annoying. NEXT TIME I WILL NOT USE UPS AND JUST STICK TO FEDEX OR USPS!!!! THINK BEFORE YOU USE UPS!!!

I sent my daughter's tablet for repair on July 12 , 2013. It never reached the company. I have been call for 4 months and each time I call, they tell me something different. I just got off the phone with UPS and told them that I wanted it replaced and I wanted to make a complaint. They told me they couldn't replace it without filing an investigation and it probably wouldn't be replace. I shipped it off July 12, 2012 and today is Nov. 14, 2013. They have lost it at least 3 times so I have to wait for more days for them investigate this again. I will not ship anything from UPS and let my family and friends know not to ever use UPS.

I was waiting for an important overnight package but was not there when they arrived (although not at the time they were supposed to arrive). I got a notice that the package was taken back to the office. I called UPS and was told by a nice woman that UPS would allow me to request a redelivery time and since it was still early in the day it could be delivered that day. She would contact the Deerfield Beach FL office and they would call me to set up an alternate time. I was called back an hour earlier but was told (despite their ads to the contrary) that it could not be delivered at my convenience, that it would NOT be redelivered today, and I could NOT come and pick it up at the UPS depot.

I work long hours and like ordering on-line because of the convenience and have been doing this for several years. Since I work during the day, the packages are generally left at the front door. It started with orders from Nordstrom for women's clothing and shoes, where UPS said they left the package at the front door but nothing is there when I return home from work. Nordstrom is very customer oriented and I've always received a refund from them so I did not contact UPS for the first 2 times. Then there was a package left at my front door but the address is not even for the street that I live on. I personally dropped off this package since the street is just behind my house. In retrospect, I should have called UPS and make them acknowledge this mistake and pick it up.

I waited 2.5 weeks for a 1.4 lb. package to come from MI to LA for work. After receiving a "delivered" confirmation, the package was nowhere to be found. The package was shipped via UPS to the local post office, for whatever reason, and was never seen again. As far as tracking it, HA! You can forget that. I know that no system is perfect and there are going to be mistakes and lost packages, but at least have the business professionalism to address and correct your shortcomings! It's sad to say I do not see this company making it much longer as I will be switching all 11 of my manufacturing facilities to FedEx for shipping and that alone is a very large account!

I am at the point where I hate to order anything online if it will be delivered by UPS. I have a UPS account and have authorized them to just leave packages if they require a signature. I have had to chase the driver around my busy Chicago neighborhood to get packages that he does not leave. I know he does not knock because I have three of the best doorbells ever... 3 yappy Chihuahuas who I swear could hear a knock on a door 3 blocks away. What really annoys me is that when I call and tell them that the driver did not even try to properly leave my package they basically tell me "Oh well, wait until tomorrow or go pick it up." So, after missing a delivery this past Friday when I was home, I am going to have to spend Monday afternoon on the front porch during the 4 hour window that they could possibly show up. UPS won't listen and I am afraid to really confront the driver about it because maybe then I will never get my packages.

UPS has gone down in their service. They used to deliver packages all the way to our house. Now they leave them at our gate, either hanging on a post, or just laying inside the gate on the ground. I'm surprised some of our packages haven't been stolen! For some reason FedEx has no problem coming all the way to our house and handing our packages to us in person. If it happens to be raining, the package will be soaked. It's really frustrating!

Several years ago I ordered a vintage saxophone off eBay. The seller shipped via UPS. Despite the fact that I was home, the UPS driver just left the package on the back porch. I figured out why very quickly. The box looked like it had been run over then kicked up the driveway. The hard case the sax was in was broken to pieces and the saxophone was severely damaged. I filed a claim, to no avail. I was never reimbursed for the item. Just last week, I received a brand new wakeboard that was in its original factory shipping container. It too looked as though it had been kicked all the way from the seller to me, and the board was of course damaged. The seller is willing to take the item back and refund me. I think from here on out I will specify that any item I buy be sent through any carrier other than UPS.

UPS lied about trying to deliver package to my apartment. I am home almost all day. UPS runs during the time I am home. For some reason, he won't deliver to my apartment and drops the package off at the office. But to lie about it and being lazy is not good customer service. My package was supposed to be here yesterday morning. Three phone calls to UPS and I get the "they called and left a message". No they didn't. I have been home waiting for my package. Why lie about it? Why is UPS lying!? UNLESS they have something to hide or don't want to be bothered with their customers who pay their salaries.

I live in a condo development accessed by a U shaped road that originates and terminates to the same larger road. Because roofing is being replaced on some of the condos, there is an obstacle to through traffic at one point in the U shaped road. So it is impossible to enter the development at one end of the U and exit at the other. There is a sign at one end of the U that says "no entry" and a sign at the other end of the U saying that there is two way traffic ahead (normally the U-shaped road is a one-way road).

I ordered a gallon of non-hazardous paint remover from the US that had a retail of $49.99. UPS charge for shipping $42.00. Now it is in Canada and I am to pick it up at Purolator and have to pay an extra $38.00. This will be a total of $80.00 to ship. This is out of hand as the charges are not known until pickup.

I called assistance en ligne here in France, and the operator was so rude! I told her I don't speak French very well. I asked for an English-speaking operator, but after 2 failed attempts, I decided to try my best in French. I asked for her patience and comprehension, but in return she started speaking faster than she would ever speak to a French person. Then she complained because I had a hard time spelling my surname. She even started yelling so I had to yell even louder to get her to finally shut up. I wish I knew her name but she hung up before I could ask her and she didn't even give a number or code for my complaint. Now, I'm not sure if I'm getting my package tomorrow or it's going to end up in the garbage.

My brother-in-law shipped a package to us in California from Georgia. Trying to get my mother's artwork here before our gallery's grand opening. My husband and I wanted to feature my mother's artwork in our opening. We had already purchased airline tickets for her to be here. We started the shipping process very early "just in case". There were several of her original pieces in this package. The package arrived but we were not here to receive it. Was sent back to the post office. I went to pick it up, but it was past the 15-day period so it was sent back. Understandable. Plus we still had plenty of time to get it here before the opening. This was in June. It is October now. We still have no idea where her paintings are. I called UPS in August. They just say it was sent back to Georgia to my brother-in-law and sister.

I had a $20 item shipped from Florida to Ontario, Canada. The C.O.D. was for $385. Didn't pay, left item at center so clerk could clear up C.O.D. Three days later, picked up item. Wrong paperwork was put on my package, so they just cancelled C.O.D. Three months later, UPS phones and says I owe them $385. Tell them the story, name of UPS center, name of clerk to contact. They just say they don't know how to contact them and I need to provide them with the proof that COD was cancelled, by whom and emails. Seems they want me to do all the work for them in a system I have no access to. As I am unable to access their system not much I can do for them, nor will I . If they can't fix their own internal communication problem, seems they just put the problem on their customer to fix for them, or pay up. Since I couldn't do their job, they have sent the matter to collection agency, who wants me to provide them all this info I don't have. I will never use them again.

THE RATINGS ARE TRUE.

I was expecting a package yesterday and was guaranteed next day service!!!!... The hard drive I ordered was for a customer and because it was guaranteed next day delivery, I promised him that his computer would be ready. I lost a very valuable contract due to the UPS driver's laziness... I called customer service and was given the complete runaround and they refused to give me a reason for the driver turning around two miles from my house and taking my package back to the warehouse. I found out later that he called his supervisor because it started sprinkling rain and the supervisor told him to turn around (two miles from my house!!!!) and let him call it a day between 4 and 5 pm... I have had UPS run as late as 8:30 at night before. I have filed complaints with the BBB and the Federal Trade Commission. When the driver gets here, I will take his picture and splatter it all over the net as the laziest ** I have ever met.

You can have a Degree, be a Veteran, be Bilingual in Florida, have countless certifications, but it no longer matters at UPS, because they hire from within and what that has produced is UPS is stupider for it. This is a $200 salary worked check that the management of idiots has held up to make a point. I say make a point with your rugrat children and stop harassing me! I served and have sacrificed time after time and it has made me zero money!

I own my home (6 yrs), googled my address and I pop up; however, I was just told by the Hugo, OK center UPS doesn't have a navigation system. They kept saying they would call if they got lost (it's a town of about 200 people). I explained I work 4pm-12am so all 3 calls yesterday were after 4 pm. My main complaint is why does a national postal delivery service not have navigation?

I was home all day. Never once seen a UPS truck but still the driver says he left the package at my front door. Called customer service. All I got was the big runaround. It seems that UPS drivers know that they can get away this. I need help.

The UPS is the bad shipper. Their price is higher than others. Then delivery time is longest I had ever seen. Shipping in town (same zip code) took 4 business days to deliver from the 1st scan on their station. Many times I buy something online, and the seller use sUPS. It took at least 7 business days to get item on hand! While at the same time (same day order) other seller uses FedEx or USPS. Maximum is 4 business days to get it! Other thing is UPS can change delivery time as many as they want! I order on 09/02/2013. They set delivery on 09/09/2013. On that day, they change again at 5PM that will deliver on 09/16/2013. The reason is make by... God! When I need to ship something, I only use USPS (flat rate 2-3 days delivery including Saturday is VERY GREAT) or FEDEX, maximum 4 days delivery.

I have an account with UPS ** and I regularly ship to all over the world daily. I shipped a shipment on 22 June 2013 to one of my customers **. Tracking no. **. When my customer received goods, there were 8 pairs or 16 pcs missing from the total shipment...

I used to have an account with T-Mobile and on one of the lines I had an issue with the phone (Samsung Galaxy S3). Requested a replacement. The replacement was sent along with a return box and shipping label. I followed the instructions and attached the shipping label on the box and dropped in a UPS drop box located at 2568 Francis Lewis Blvd., Flushing, NY, 11358. I felt that the box got stuck and had to shake the box to ensure it drops down. This incident happened in first week of May 2013. However, after months of dropping the box, I get a call from T-Mobile that the shipment has not been returned. I called T-Mobile and after 5 failed attempts to get T-Mobile to ask UPS to investigate the lost shipment, I gave up. T-Mobile only opens a Handset research form and only searches its own warehouse, never contacts UPS.

Waiting for a package costing 152 dollars parts for our motorcycle for a much needed trip we were planning. When I received email notification that the package I was out in yard waiting for has arrived and was left on porch, I sat on my porch, lit a smoke in confusion, and waited for about an hr. Then called UPS. They asked for my address and track #. Then I was told there was no scheduled delivery to that address. After giving track and address several times and telling him my confirmation only said delivery to Toms River, no address, he said he found it. It was delivered to my address on the porch. I explained that I have been by the porch all day working in the yard and waiting for them and he didn't have my address till I gave it to him. He then chuckled and said he can't help any way; have to call shipper to make a claim, and hung up.

I had ordered a replacement cellphone for my daughter. It was a paid overnight delivery. UPS stuck a more than valued $700.00 cellphone on a overnight delivery service, in a mailbox. The mailbox was full because the mail had been delivered. The box with bright red (Tamer Evidence Tape) on it was sticking out of the rural mailbox, with the lid open for more than 5 hours before it was discovered. What did I pay for, an unknown delivery, that was suppose to be signed for, stuck in an unsafe environment on a well traveled road. I had checks stolen at one time. Do you think something like this is safe?

So I work from home every day and was expecting my new iPad and Nintendo Wii to be delivered by UPS. My doorbell recently broke and there is a sign on my door that says "Doorbell broken, please knock" in large letters and clearly typed. However, the driver decided to use this as a excuse thinking I wasn't home and left a notice on my door since a signature was required. I was less than 10 feet from the front door and work in total silence so even a soft tap on my door would alert me and set my dog off barking. Nope, they only left the notice and left and never bothered to knock.

I contacted UPS to have the package held at the facility in order for me to pick it up first thing in the morning and not having to wait for the driver to deliver it by the end of the day since I needed the package to arrive before 12 noon. See UPS Note: "08/15/2013, 4:20 P.M., A Delivery Change Request for this package will be processed. / As requested, the receiver will pickup at a UPS facility at their convenience. This must be within 5 business days." The following day, the note from UPS read: "08/16/2013, 7:56 A.M., The Delivery Change Request for this package has been completed./ As requested, the receiver will pickup at a UPS facility at their convenience. This must be within 5 business days."

I sold a few handmade guitar display cases to a lawyer. The first one that was shipped arrived destroyed and beyond repair. I filed an insurance claim and today received a phone call that the invoice that they received was not ample for them to honor the insurance claim. I sent the PayPal invoice from this purchase. I cannot control how PayPal does their receipts! UPS says it is because the receipt is not itemized. This was not sold as an eBay auction, but off my website that lists the price. UPS would not accept a screenshot of my website that has the item price listed. Pretty much, I'm out.

Shipped some equipment, arrived damaged. Even though I purchased the insurance offered by UPS, they refuse to honor the damage claim, citing "improper packaging". In part they say the box does not meet their standards. Well they accepted the box, and shipped the item, busted it up, and left me with a $1200 bill for getting the equipment repaired. IMO if the box was obviously not up to their standards, they should not have accepted either the shipment or the premium for the insurance.

On Jun 21 I paid $75.74 to ship a package. On July 12 (20 days later) I got a phone call saying my package was not shipped because it was leaking and I could pick it up at the UPS Hub. When I picked it up the box was Destroyed. I filed a Claim #** and it was denied. No refund for my damaged package and no shipping refund even though my package was not shipped.

I ordered a Frigidaire AC from Amazon prime and it was supposed to be delivered on 07/22/2013 via UPS. I live on the 2nd floor of a 2 story house. The doorbell can be heard clearly from my room. Besides my room is next to the street, so if anyone sounds a horn on the street I can hear that clearly. I checked the status at 10:00 am and it said my package was out for delivery around 6:00am. I waited and waited till 4pm. No one showed up, no doorbell, no horn. I went downstairs and checked outside the door. I didn't find anything.

A package was delivered to my house this morning. No knock, no door bell, only reason I know it was delivered because I heard the truck out front. This was important cards for my husband’s new job, corporate credit card, and a gas card. Pick up the envelope and it looks as if it had been intentionally opened and the contents removed. No wonder the driver didn't knock or ring bell. He knew he was delivering an empty damaged envelope. And he doesn't want to be involved in any type of investigation. Well too bad for him he will be. This was stuff I was gonna have to overnight to my husband so he could pay for his hotel for the week and eat. So I've called UPS and his corporate office has called. So who knows what will happen but all in all the driver shouldn't have delivered that package. I will use FedEx from now on.

This is Transatlantic container line which is located in Amman-Jodan. I faced a real problem with UPS Jordan. I have an envelop that I should've received it in 13/07/2013. From this date so far I'm waiting them to get this envelop. In 13th I called them. They said today is hard maybe tomorrow. I called them next day, they told me that they will send it in the same day, but unfortunately they didn't send it. And in 15th the same problem. Today the 16th I called the GM of UPS Jordan. He said in a silly way, "WHY CUSTOMERS SO RIDICULOUS TODAY?" I told him, "I'm a businessman and I paid more to send it to my location. Will you help me?" He said, "I will ask the driver if he can." Mr. driver said the location is away about 40km and hard to send it today, and I finish the call with no solution. If you are really interested to help your customer, you can contact with me at ** or **.

Firstly, I have never liked UPS. They have always caused me problems when delivering and they have always been poor and rude when interacted with. FedEx, DHL, and the USPS have always been good for the most part. Additionally, I have ordered hundreds of packages online. This includes ones from UPS too, and I never had a damaged item. Even when in an inconspicuous brown box, nothing has been damaged.

UPS has marked my package as delivered saying it was left at the front door. Upon checking with the customer support, it is claimed that they had first visited on Wednesday (3rd July 2013) and left an infoNotice. I was home on that day. I did not hear any doorbell; neither did I see any InfoNotice. Later, they claim that it was left on the front door on Friday, the 6th of July 2013, saying the InfoNotice was signed by us to be left at the front door. We hadn't even seen any InfoNotice, let alone sign it. I have checked with my neighbors. Nobody has seen any package. It was a large box (16 lbs. of brand new clothes) so couldn't go unnoticed. I have asked UPS several times to show me the "signed InfoNotice" but they do not reply to my requests. Their customer support is extremely non-cooperative and wouldn't even listen. All they have to say is "I don't have any information to comment".

Order placed on June 28 for 2-day delivery from Amazon.com. (I am a Prime member.) Tracking has shown it in Secaucus NJ for 4 days. Other packages ordered later have already arrived. I live in Neptune City, NJ.

I shipped a very expensive golf club that had been sold. I went to a UPS store and they packed and shipped the package. When the package arrived, the golf club was broken into two pieces and box was creased. A UPS representative picked up the package and later, I was informed the claim that had been completed was denied. How can a company deny a claim that they handled from start to finish and then deny they damaged it. I will never mail anything else at a UPS store. I wouldn't recommend shipping anything that has any worth with UPS.

I have come to this UPS store since it opened years ago on Elliot Rd. next to Safeway in Gilbert, AZ. One of the employees has taken my daughter’s cell phone numbers from the paperwork. To think he has our address! One daughter mailed a package in Dec. 2012, received a phone text on how he thought she was beautiful, asked, “Is this you **? I wanted to talk to you. I mailed your package for you...”

A shipping from Sleepy, delivery by UPS. I did not receive my order and contacted Sleepy on 6.3.2013. So Sleepy put an investigation on this with UPS. I received a phone call on 6.7.2013 around 12 noon and she stated she’s calling from the UPS local store stating I claimed I didn't receive my shipment and now they have to pay Sleepy $370. She started harassing and was unprofessionally rude. So I contacted the UPS 800 number and filed a complaint of time and date of call received. And I guess they tracked her down and she got in trouble because she started calling my cell and home phone yesterday, 6.19.2013 at 7:41pm.

On April 30, 2013, I shipped out professional recording studio speakers with a UPS Store at 637 Wyckoff Ave Wyckoff, NJ 07481. I purchased insurance for the full value of the package because it is a valuable piece of equipment. Upon the package's arrival, I received an email from the recipient letting me know that the package had been damaged during shipping. I asked for photos of the equipment because I wanted to know what the damage was. The damage to the external and internal cabinet rendered the speaker useless. Being that the speakers were on their way for repairs for a power source issue, I am now liable for an additional $1000 repair on the speaker.

You might say I CAN'T BELIEVE THIS COULD HAPPEN. One afternoon, we made a godly sin of checking off ground shipment option when we really meant to ship overnight. Within 5 min. of pick up, we were on the phone trying to correct the problem. We talked to 4 different people who said, "Sorry, can't help you." So, we accepted okay that shipment is going to take 4 days to Iowa when we really wanted to ship overnight. Next, the package arrives in an Iowa depot, and then I see that UPS has noted "Customer wants to intercept package." So, before they delivered, UPS decided to intercept package and send it back to us! Now what kind of a moron, backward, ** person would do that? What for? Why? Someone there decided, "Oh, these guys wanted to ship overnight. So when the package arrives, we'll divert it back to them so that they can!!!!!" The sin of it is any UPS moron reading this would LOL and say, "That's right. You should have marked your package right in the first place!!!!!!"

I shipped a package to a customer. The service included home pickup. The driver arrived at the door, picked up the package, but did not sign the receipts lying next to the package on a clipboard. The online tracking showed that the shipment was picked up in Lincoln, CA and arrived at the UPS depot in San Pablo, CA. That's as far as the tracking went. It was reported missing and a search initiated. After about 6 months and 20 or so angry telecons, I received a check for the insured contents on the package. Then UPS started harassing me about paying the shipping/delivery charges! They didn't deliver it... why should I pay? After about many more phone conversations, they stopped sending me bills. They have just now turned the item over to a collection agency who threatens to damage my credit rating. I am now engaged in a letter campaign with them. Is this the kind of treatment you would expect after a 20+ year relationship as a (former) account holder? I think not. My advice? Think FedEx.

I ordered a $500.00 automatic pool vac. cleaner system from Amazon. UPS dropped off the package by knocking on the front door. And when I got to the front door, the delivery man was running to the truck. I thought that was odd until I opened the door and saw the package, by which time he was in the truck and driving rapidly away. SHOCKING that the box had been opened (seal broken and all flaps ripped back), was wet, every corner damaged, torn box taped in many places; and where the interior contents were visible, they could be seen lying loose within the box... another sign that the package had been opened and gone through.

As an ASO, I shipped a package that was insured for $700. The item (properly packed) was still damaged by UPS. We have provided all the information that they have asked for. But today, 8 weeks into the claim, now they want us to ship it to a third party evaluator to determine if it is fixable or not. Plus they want documentation of the shipper sold it for as opposed to what the replacement cost. The claims people are arrogant, condescending and have the attitude that everyone should know, the constantly changing rules that UPS uses to not pay claims. Buying UPS insurance is a waste of money. You will never get your money back!!!

A UPS letter envelope with a content of 7 tickets to be used for Sunday seminar was hand-delivered to the UPS truck driver on Thursday (5/30/2013) for next day air delivery. Package was not delivered on Friday (5/31/2013). I called UPS on 6/1/2013 and an agent told me that there was a delay because the truck driver left the facilities late. Package was sent on 6/3/2013 so I called for a refund. I was told because I used the handwritten shipment form, there was an error in my address so I am not entitled for any refund. In addition, the agent told me that they don't have any history that I called Saturday. I hung up and double checked my address and it was written correctly. I called UPS again and I was told that the address is correct and there were no changes on my shipping document. Because UPS did not deliver my package on time, I have to pay for 7 tickets that were not used from my pocket.

The employee on the receiving desk offered to tape a package closed. I had taped its mate. After delivery to UPS, it popped open on a conveyor and was returned to the UPS Store. The store owner would not accept any liability for the action of her employee and expected me to pay for both repackaging and reshipping. I had already paid a hidden premium for using the Store, instead of the UPS office. There is no corporate responsibility or guarantee of competence. Repeated calls to the corporate 800 number were not returned and the "associate" that was responsible for the calls had to be trapped into admitting that I was speaking to her. Voice mail is an insidious thing.

On 5/3/2013 the UPS delivered a shipment I had ordered from Forever 21. The box was on terrible condition. They opened and took 16 items out of the 20 items order base. I called the store and they were doing an investigation. I called UPS because it’s been almost 4 weeks and nobody has given me any response. When I called the customer services, they told me that it’s not their problem - I still have to wait. I told her that those 16 pieces cost close to $250.00 and I don't want to lose the money. This company does not care at all. They have a thief working there.

I received my daughter's replacement pump about 2 weeks ago. I mailed her old one back to Animas and dropped it off at a UPS drop box. Somehow her old pump never arrived at Animas. Now it's under investigation with UPS. I'm so upset because I did what I was supposed to do. I wonder if the UPS driver stole the package. Anyone ever had this issue before? I am not responsible for this. Please post any thoughts you may have. I did call UPS and suggested they look into any surveillance cameras in the area since the drop box was located on the corner of CitiBank.

On March 7th, 2013, I boxed and sent 15 shipments to my home. On March 12th, 2013, all 15 boxes were delivered to my home where my family member who was there called me to advise me of the condition of these boxes. I was not at home when they were delivered as I would have questioned the driver as to the condition when received. I came home from out of state the following week. I was shocked and disgusted to see all 15 boxes were crushed, torn open, soaking wet on the bottoms where I was not able to pick them up. They were opened up and resealed and I found many items missing, many items damaged.

I have worked for The UPS Store 1770 for four years. The owner of this store rips her customers off. She makes you as an associate ask what the value of the item is and automatically put the insurance on the parcel without customer knowledge. I was the manager and in charge of claims. Not one person got a claim paid for from this store. She fought all claims calling the customer a liar. She steals from customers anyway she can by lying to them. She is a piss poor excuse for a boss and a business owner. She is supposed to go by Corporate rules but makes her own set up and doesn't abide by corporate rules at all. I would be aware of this store and stay clear of it. She just let me go after four years of employment by telling me I am not healthy. Go figure on that!

We had an order shipped out, picked up by UPS from Auburndale, FL on Friday for a Monday delivery. Monday we checked, the order was still sitting in Jacksonville, FL Monday morning around 11:00am. We then knew we were not getting it on Monday. We waited until Tuesday. We could not get any more tracking info on it when time Tuesday it was coming. They said “some time Tuesday?” Just bad service. We will never use UPS again. Any other company but them!

I used the UPS shipping services and paid to insure the merchandise in case something went wrong, and I received my 47" flat screen TV destroyed and glassware as well. The day I received the packages, I asked the UPS service man what happened to my things and he said don't worry about it. The company is responsible and will have to pay me as long as it was insured. I stated that that was unfair of him to say because I wanted to know why my things were in the condition I received them in. I have been for months dealing with this and they don't want to reimburse me for the damaged items. People have been rude to me and I want help. So I want to start a complaint against Staples and UPS service, and start a lawsuit against them for the damaged goods and the rudeness.

I shipped an amplifier and insured it for $1800 at a local drop off point. UPS damaged it beyond repair. It has been nothing but run around, faxes and wasted time. I'm now on trip 8 to the UPS shipper. UPS will not talk to me because all I did was drop it off at the shipping place. So now, I have to talk to the food store where it was shipped. Everything has to go through them. I'm on week 2 - nothing. They owe me $1800. I insured it and they say I didn't. The software that UPS gave the store to use does not show or give a breakdown of what you paid for. It only gives a total price you paid. The store can prove it was insured from the billing that UPS gave them. So now it's a pissing war on who did what.

I shipped a very expensive embroidery sewing machine and paid for $1,450.00 in insurance on the sewing machine. It was double boxed in original purchase boxes and then wrapped in 1" memory foam and placed in a 2nd box. When recipient received box, it was obviously dropped on one corner and the box was crushed on the corner with obvious damage. Upon inspection, the machine was in fact damaged; the plastic skirting and head of the machine was broken and white plastic pieces were all over the bottom of the box where the box was dropped. UPS sent me a letter stating that they won't pay because they 'recommend' 2" around two boxes and because they didn't do the packing. They denied my claim!!! Where is the liability for them dropping an insured package!!! If they won't pay, why do they sell insurance!!!

I was guided to this website for a part for my motorcycle trike kit (belly plate kit), $720. The website did not allow for purchasing online. I called their phone number and I was encouraged to mail a money order for $720 with a note of the part I needed and the type of motorcycle it was for, which I did in early March (postal money order). By the end of March, the package still hadn't arrived. I contacted them via email (due to a multitude of family health crisis) and was simply told of the tracking info that stated it was delivered. (I have been on signature delivery confirmation since my ex-husband and his friend, a neighbor, were caught stealing mail from my mailbox 6 years now.) I told MTC that it was NOT received and their response was to call UPS. I did and that has turned into weeks of playing phone tag and receiving the runaround from them along with the driver coming to my home while I wasn't here (taking care of sick and elderly dad in another state) and interrogated a friend of mine who was visiting for pet care for me AND proceeded to tell this person that "UPS isn’t going to pay for this. They'll probably call police."

The driver did not come to my door; he just pulled up and left a sticker on my gate. When I called and complained, a superior called me back and was very rude and hung up on me. I will never use UPS again.

As I sit here and type this complaint, I have been on hold for 32 min. after having to ask the agent three times to speak to a supervisor and then when she came back to transfer me to the supervisor, the phone hung up! My husband ordered me a dress for Mother's Day. My daughter sat at home all day, waiting on UPS to deliver the dress. I called my daughter around 3:15 to see if the dress had come; she said, "No, Mom. I have been sitting in the living room all day and no one has come." Then I asked her to look outside on the door to see if it was a piece of paper saying they came and we missed them. She said, "No, Mom."

I have used UPS for 20 years, but our driver retired and the service went downhill. The new driver refuses to drive up our dirt road and uses every excuse but the truth (which is that he is a lazy, lying driver that doesn't want to waste 20 minutes to deliver his packages properly). I have complained and got no real resolution, only excuses and backing up the lazy driver. The final straw was when UPS decided to redirect my package to an old address I am no longer at.

I sent a box with gifts to my girlfriend in Mexico on April 23 and they told me it will take 5 to 7 days, so it was supposed to arrive by the 30th, the latest. Next thing I do is check the tracking number and I see delivery date 7th of May, so I thought maybe it was a mistake. So ok, I just wait and see when it will get there. Then I get a phone call from UPS Mexico telling me that they cannot deliver the package because it contains chocolates and is prohibited in Mexico so I will get my package back. So I said, “Ok, why didn’t they tell me that when I sent it?” So fine, I get it back. I got it back today, and to my surprise, all the chocolates are missing. So what the hell is wrong with these idiots? They stole the chocolates and they wrote “return to sender, receiver did not order, refused”! They didn’t even contact my girlfriend. That’s BS. I will never use them again.

I never had a problem with UPS until this week. I bought a special type of formula for my son which cost 260 dollars for 8 cans that last about 20 to 24 days which is ridiculous pricing I would like to add. But anyways, he ultimately couldn't take it. So I happened to be on a website about the stuff and saw someone posting about how it was making them go broke. So I decided to be a nice person and pay for the shipping and give it to them free. So I took it to the UPS store, paid almost 30 dollars to send it expedited and went on my merry way.

I sold a portable air conditioner on eBay to a guy in New Mexico for 243 dollars. I paid UPS 118 dollars to take it to the buyer. They delivered it broken. The guy sent it back. Now UPS is trying to bill me $64 for returning it to me broken and missing parts. And they are so stupid that they warned me that they were going to bill my Visa. Of course, I lost my card immediately and now they are hounding me for 64 dollars. Meanwhile eBay and their seller protection says seller protection doesn't cover that, but I thought seller protection was to protect sellers. You know, this name seller protection is very misleading.

I had a package sent for a birthday present, bought off of a 3rd party sales site. According to my package history, the package rode around in the truck for 2 hours before they filed a damage claim. How does a package manage to be fine out of the package handler's hands, then once it makes it on the truck for delivery becomes so damaged that their trusty fix-it tape can't patch it up? So apparently, don't trust the drivers in Kearney, Nebraska to get your items delivered in one piece!

I had a signature-required package and knew it was coming in on Friday. I made sure to make arrangements to be home. I was awake, had no TV or radio, no in-house noise whatsoever, just waiting. The deliveryman never knocked, never rang, and merely posted a sticker that the 1st attempt was unsuccessful. Unlike most on my street, I use my garage as, you know, a place to park my car. I had the front blinds closed against the afternoon sun, to save energy. I suspect the driver decided before he left the truck that I "wasn't home". Because I live alone, I now have to make arrangements to be home again on Monday.

This happens all the time and I only report this case because I am furious about the way they delivered my package this time. They made the first attempt on Thursday afternoon and I wasn't able to get it because I needed to work during the day. The delivery guy left an info notice on my door marking the 2nd attempt would be made on Friday after 5 pm. So I made my work arrangement to leave early so that I can get back home before 5. I managed to get home at around 4:50 pm only to see another door tag and after I called the customer service, they told me the attempt had been made at 3:30 pm. I questioned them why they failed to abide by the said delivery time range. UPS keeps telling me that it was an estimate and the actual delivery time is completely based on the driver's free will.

I had a prepaid label for next day air and box from my warranty company for my Mac Pro laptop to fix the battery issue. Per the warranty, it asked to provide password so I backed everything. I went to our local UPS store and was scanned in, and now it's nowhere to be found 8 days later; the prepaid shipper had insurance on the laptop. My big concern is all my personal information such as tax returns, credit card and etc. which could be a gold mine if someone wanted to commit ID theft.

UPS once again delivered my package to the wrong address. When I called to complain, I was told there wasn't anything they could do and to check my neighborhood to see if anyone had received it. I finally tracked it down at the house 1 street over that seems to always get my packages from this carrier. I'm not sure how they can continuously fail to find my house. This is very poor service. I cringe every time I see one of my packages is being shipped by UPS.

I shipped a desktop computer from AZ to TX to my daughter. When it arrived, the monitor was broken. I filed a damage claim; a driver went to my daughter's home and picked up the box to evaluate the damage. Their response was that it was not packed properly and denied my claim. They then shoved everything back in the box, without the bubble wrapping I had provided, and shipped it back to AZ. When it arrived back to AZ, the box was torn up, smashed, crumbled, and had holes in it. The computer was destroyed, with scratches, broken plastic, metal sides popped out, and some of the components (mouse, mouse pad, and remote) were missing. The keypad was scratched up. Everything was scratched and broken! UPS did not wrap my computer to ship it back to AZ. They will not talk to me, and claims Postnet, where I had shipped the package from, originally was responsible. No one authorized the package to be returned to AZ. So, UPS took the authority to ship my package back to me without packing it properly, so therefore, they are responsible. I paid over $900 for this system.

My back was going out so I paid extra for next-day delivery of inversion boots. I spent the day of delivery waiting for relief and saw the UPS truck drive by just after noon. At 6:30 pm, there was no delivery, and I had to go out for an hour, so I left a signed note on the door asking the driver to leave the package by the door. When I got back, the driver had posted an attempt to deliver on my door and gone away. I hate this company.

After 25 years at UPS as a manager, I can't believe how UPS no longer shows customer satisfaction for making drivers work on time restraints. All driver had to do was ask office since he went to the office. Driver no longer take time to be doing PR. It is rush make money and the heck with the customer. UPS has gone downhill in giving satisfaction over money. No wonder there are more complaints than there are good ones. It is a shame that UPS doesn't care anymore.

We shipped a $1,000 (that was professionally packed from) Houston to Columbus. We paid $250 for the TV and had it insured. A UPS employee in Obetz, OH, dropped and damaged the TV. A claim was raised and the TV was routed back to Houston and never delivered to Columbus. The claim was denied. I refuted the claim and asked for my shipping money back. UPS customer service said they would contact me, but no one did. I had to proactively manage this claim for them and the impression I got was that UPS has a poorly, internally coordinated and fundamentally broken claims handling process. The store and customer service never kept up to their word and kept pointing at the packaging. The TV was professionally packed in 3 boxes and packaging by itself does not damage a TV unless a nut job at UPS drops it.

I sold an item on eBay to a buyer in another state. After the sale, I packed the item in the original box that the manufacturer used to send it to me. I decided to drop the package off at a UPS Store #1770 in Spokane Valley. While I was there at the counter, I asked to have the item shipped and was quoted $150. The item had an automatic insurance policy of $100 for the package and I made the decision that would be sufficient, but knew it wasn't if I had to replace it. I took my chances since I have never had anything damaged in shipping before. There was a Fragile Tag placed on the box and the clerk suggested I write it on the box as well. He allowed me to use his felt tip marker and so I marked the box ‘Fragile’ in large letters.

On March 17, 2013, there was a charge to my bank account through my debit card for $192.08, for a shipment made in my name on my UPS account. However, my UPS account had been closed for over a year and the debit card was expired. The shipment was made from Georgia to Connecticut and I am in Nevada. I have no knowledge of this shipment. I called UPS. They acknowledged the problem and I was told that I would get a refund. I have since called and e-mailed 6 times in a period of 2 weeks, receiving a different advice and answers each time. I have removed my bank information from my "closed" account and was told that a check would be coming, only after I called again to request it. How can a company take money from my bank account through a closed account and an expired card? It is now April 1 and I was told I should receive a check by April 10. I am concerned that my name and address was used to ship something that costs $192.00 to just an address (no name) across the country.

The package was picked up by UPS at my home on 2/15/13 (Friday) in Delaware. The item was wrapped and taped with cardboard, forming an inner box around the item. Then $20.00 worth of bubble wrap was wrapped around that, and then it was placed in a box. The box was not only taped closed at seams but several runs of packaging tape was used to tape in all directions to keep the package secure. If the packaging wasn’t adequate, the driver should have said so. The item was delivered on 2/22/13 (Friday) in California.

The UPS drivers don't ring bells or knock at doors. They probably expect the consumer to be waiting at the driveway on the street waiting for their truck to arrive. I paid for an overnight package. The driver dashed out - I saw him - slapped a note on my door and ran to his truck. This package needed signature but he didn't even give me a chance to open the door. The second attempt was made later in the day. He went to another door, slapped the note again and ran away. I opened the door and he saw me but kept driving away. It's so frustrating! I obviously needed this package immediately, thus paid for before 10:30 am delivery. This is day 2 and I am waiting again. It's nerve-wrecking to say the least. I am sure I will be facing the same situation again today. The only choice I have is to stand outside my door in this frigid 20 degrees weather, so the driver can hand me the package and get the paper signed. Please help all of us out here with similar complaints.

The UPS Store ** owner is trying to redefine the contract to gain a new income stream, apparently, only from me. Although I have not subscribed to additional services from the UPS Store **, showing no business ethics at all, she stated that she will now hold my mail for 6 months; not forward or return to sender. She will then destroy them if I do not pay her $15 every time I stop by the store to pick up my mail. I moved my delivery to the USPS in January 13 and was not allowed to forward my mail, per line 6 of the UPS Store contract. I am now receiving address change confirmations and fringe mail that I do not receive on a regular basis at the UPS Store, as most COAs with billers are complete.

My shipment arrived from Amazon on time. Unfortunately, I wasn't around during the delivery. They put a delivery notice stating an address for collection. I went to the stated address the next day. Bang! My shipment is not there. I quickly called the customer care and they told me that due to some miscommunication, it was sent to a different address and they told me to collect it the next day from the same place. I went the next day, again no shipment. With fury, I called them again. They say it's still in the wrong address and customer care cannot do anything. I just got the other address and self collected it. These people make our lives miserable. Normal postal service is much better than theirs.

So I tracked my packages (different occasions now) and since I paid for two-day, I sat at home all day on that requested day and rescheduled my day completely to get the packages. I even waited to order multiple things at one time to make it easier. First time, no buzz and no knock on the door (my apartment building's front door is broken, so it stays unlocked). I complained about the "Recipient not home to sign" note on the tracking database. (Yes, I had to find out by tracking it again. Nothing was left.) He came the next day after I called and they had me wait outside for my package because he was in a rush. Total **.

On 3/11/2013, I shipped a box 16x16x16 from a UPS store. My receipt stated that the box would arrive at its destination on 3/13/2013. The box did not make it there. They have no tracking history online, no one scanned it or it did not make it to the Middleburg Heights hub. A tracer was requested on 3/15/2013. Today, 3/20/2013, I was told it would take 2 weeks and most likely, it will not be found. Why are there no checks and balances in place for ground packages? With scanning systems and today's computer systems, you would think that it would have been flagged that it wasn't where it is supposed to be. A company that claims they specialize in shipping, loses a box from Medina, Ohio to International Falls, Minnesota should take a hard look at their procedures.

A box full of machine parts was being shipped from Colorado to Tennessee. The package was scanned in at the Memphis hub on 2/20/2013. On 2/21/2013, the parts were missing and the box was discarded. Someone working the night shift on 2/20/2013 stole $7,000 worth of gun parts. After talking to 8 different "customer service" reps, they are not looking for the lost parts and will not pay for the stolen shipment.

I have been using my local UPS store about monthly for the past year with no complaints until Jan 22, '13. I mailed a $10.50 box of candy, paying UPS $12.93 to get the package to my son by Jan. 29. Not only was the delivery untimely, they lost the package. When I alerted them to the non-delivery, they started an "investigation". Weeks later, I received a call that it was officially lost and they would reimburse me the shipping charge and the cost of the item. I did not have the candy receipt so I found the item online for $9.00 and emailed this to the store. On Feb. 25, they called and said my check was at the store. It was for $16.90. So not only did they not provide the service I paid them for or catch their own mistake, they could not even reimburse me the full (very modest) $9.00. When I asked for a complaint form, they said, "There isn't one." After searching their website, I realized that despite the numerous complaints I saw, they do not provide a forum for consumer satisfaction. I am going to send this to Complaints.List.com and the Better Business Bureau and I will not use UPS again.

On March 5, 2013, UPS said that my order ** with tracking number ** was out for delivery. I waited for it all day. It never showed up. They wasted a whole day of my time. When I called UPS to complain, they gave me their apologies. They wasted a whole day of my time.

I did a pre-order at Wal-Mart for the DVD Twilight Breaking Dawn Part II and never received my copy (which I was supposed to receive on 3/1/2013). The package was ordered through VuDu.com, and I received a tracking number which I found out can only be accessed through UPS Mail Innovations. However, they don't update their tracking information or answer their toll free number ever. I even sent them a couple of e-mails but with no luck. I have spoken with VuDu.com and they are getting the same runaround that I am. To date, 3/6/2013, I still have not received my DVD or any explanation for where it is except that the last tracking shows it in Kansas City, MO, not Iowa where I live. What a huge disappointment. I don't believe I will ever get this DVD as there is no customer service whatsoever. I will never pre-order or use UPS again. I will stick with the USPS. They may be slow but they do track their items properly.

On 2/27/13 I took a styrofoam container, packed with bubble wrapped and cushioned glassware to UPS store #5538. The clerk taped the container shut with tape I provided. I paid for shipping and $100.00 insurance. On 3/1/13 I received a call that my package was damaged and returned to #5538. The container was perfectly intact. It had been opened and top glassware had been broken. A lid remained. UPS refused to honor the insurance or to refund shipping. They claim the package did not meet their guidelines, which are not specified. Their response was that their negligence was my problem. Too bad for me.

My complaint is about UPS. Over the course of the past half year, I have had 3 instances of UPS deliveries (requiring a signature for release) supposedly "delivered" at my address that I have not received. In the first 2 of these instances, contacting UPS Customer Service did not resolve my problem as the customer service representative had no information or recourse to offer me other than to ask me to contact the shipper. Luckily, these first 2 times, the shipper in question re-shipped my order.

The package sent on 2/26 from PA to NJ next day air. It should be delivered before 10:30am on 2/27/2013. By the evening, I contacted UPS and they did not find any update. On 2/28/2013 morning, I contacted UPS again. They said I would need to contact the sender to file a claim for investigation. So, I had to contact the sender to send it again. Then at noon time, UPS sent an update stating that the package was found in California, and it will be delivered on 3/1/2013. It is too bad since the financial document has been cancelled and re-issued. This is very bad at UPS' side. How can a PA package to NJ be delivered to CA? Across the country? What is the quality control? So, this is a 3-day delay for a next day delivery.

UPS delivered my package to the wrong address (the next door neighbor) on 12/12/12. They were contacted by the recipient on 12/13/12 to come pick the package up because it did not belong to him, which they did and subsequently returned to the shipper, who coincidentally closed their business on 12/15. I am out not only my $50.00 but for the merchandise as well. On the first three occasions, in as many days, I called UPS and spoke to the same woman. I had to explain my situation each time like we'd never spoken before. She promised to investigate and get back to me, which she of course did not. I've called her at least 9 times and each time, it's the same ** response - she's still looking into it and will call me back.

I call their customer service to ask if it was ok for my boyfriend to go pick it up. We live in the same apartment and his address on his license matches the address on the package. The rep said it would be no problem and asked me for his name. I asked if there should be anything else he should take and she answered no. So he took an hour ride to the location and when he arrived, they wouldn’t give him the package! I called the customer service number and I told the rep the entire story. She saw it in her notes and proceeded to tell me, “I am sorry but there is nothing that can be done” and if there was anything else she could help me with. I just can't believe the lack of customer service; she didn't even offer to call the location to speak with someone regarding the issue. I spoke with her supervisor and he's a bigger moron. If it was a mistake from your customer care’s end, why won't they try to fix it? Why don't they communicate with the locations of changes that will occur? Changes that they approved of.

I am writing this letter because I am not getting any help with my matter. I shipped three total boxes. Two of the boxes were shipped on 12/21/2012 from Office Depot store #591 Atlanta, GA to Indianapolis, IN with insurance of $800. In the two boxes was an espresso machine and the pump. Office Depot did not even weigh the larger box; they just guessed and they were approximately 25-30 pounds off. When the boxes arrived, they were all damaged and in pieces. The person who purchased this espresso machine contacted me and said we have damaged boxes, so I have called UPS and filed a claim for the damage. So I then contacted UPS and they told me I had to work through Office Depot. So I did.

I placed an order online which required shipping. I then paid for 5 to 7 business days for the items to ship. Once, the package said shipped according to the tracking number. I should have received my package, which now says left at door step according to tracking. I never saw a UPS truck at my house or even on my street at all that day. I called cooperate office to complain and request help for my missing package, and I was told I did not pay for priority shipping; and there isn't anything that could be done about my package. That leaves me at a complete loss.

6 weeks, $80, and UPS did not reimburse cost of shipping! UPS was very unprofessional, delayed processing claim for 6 weeks and did not reimburse me for cost of shipping package. This was the second time I used them. The first time I used them was over Christmas holidays when I shipped 2 packages to the same address, different people. Only 1 package was delivered at first. Receiver had to remind them that I had shipped 2 packages and they found the other one on the delivery truck. I will never use UPS again and will let others know about my terribly disappointing experience and, to top it off, UPS did not reimburse me for the cost of shipping!

The weather had been very bad in my area (snow) and twice on two different days (during the snow period) when delivery of my package was supposedly scheduled to be made, I checked UPS tracking on the internet and it indicated that delivery had been rescheduled. This happened 2 days in a row. The 3rd day, I checked UPS tracking, and a delivery day and time was stated. However, UPS came outside the time stated (early) and to add insult to injury, it indicated that three attempts had been made and that my package was to be returned to sender. I don't mind that UPS could not deliver my package in due time for poor weather, but lying about the delivery attempts is unacceptable and inexcusable.

On 12/26/12, around 8:45 am, I dropped off a coin counter/sorter for shipping. I placed it on the scale and the clerk, Vanessa, quoted me $60 for packaging and shipping. She asked me if the item was fragile and I told her no, but it had to be properly packaged. I declined insurance. The item was in perfect working order when shipped. I told her I wanted to send it sent the cheapest way, meaning I didn't care when it arrived.

I paid to have something very important reach me on Friday. Because of bad weather, I was told that my package would not be delivered until Monday. I asked why not Saturday. I was told they don't deliver on residential areas on weekend unless by sender's request. I paid extra money to have this package at my doorstep by 3PM. No refunds, only reason on why they can't and will not. I asked if I could pick it up at the UPS store. I was told no because the sender requested to have it delivered at the door. Everyone knows that they just leave things on the porch. I explained I needed those papers for Monday morning. I was going out of town until the 15th. I was told they will try and deliver up to three times and if not, they will send it back to sender. I asked how will they attempt to deliver three times when they just leave items on the door and leave. I will never ever use their service for anything. FedEx all the way.

A couple of months ago, my fiance ordered $1,200 worth of computer parts. I tracked the packages and planned to be home the entire day they were meant to arrive (I absolutely did not want them left outside my apartment). The middle of the delivery date, my fiance called me and told me he just got a call from a neighbor who had our stuff. Twelve hundred dollars worth of stuff and they just gave it to someone else without even trying my apartment? I was lucky the neighbor was kind enough to call our number which just happened to be on the boxes.

I enlisted in the business solutions and services of The UPS Store, who through association conducts business with UPS. I presented two packages to The UPS Store - to be packaged and shipped to my home. As the clerk presented me with options and add-on services, I (thankfully) opted for insurance (in the amount of $2,000) and specifically stated that in the event the packages make it back home, prior to my arrival, please place a signature required for the two packages. Leaving the two packages (filled with family valuables) under the care, custody and control of The UPS Store, I arrived home to find the packages in absence. I immediately contacted UPS and The UPS Store of my concern and was presented with procedures for which I was asked to comply.

I ordered a laptop from Amazon that was to be delivered 1/16/13. When it did not arrive, I used the tracking and found that they had a problem with the address (no address found with those numbers). Of course, I receive deliveries here approximately 2-3 times a week without incident. I called UPS and they said they would be sure the packages were delivered today, 1/17/13. UPS called around 10 am with an explanation that the driver did not want to deliver here because about 4 months ago, he almost hit our $130,000 vintage Corvette by zipping in backwards in our driveway. Obviously, we told him to make sure that never happened again. It is now 1:30 pm and still no delivery.

I shipped four large bottles, well packed in bubble wrap and peanuts and they broke them in transit, then sent me back one that was not broken, re-wrapped and in a new box and are refusing to cover anything, the $30 for shipment and nothing for broken goods.

My small business in Canada sold an item from our store which was to be shipped to a customer in France. We requested a price quote from UPS so as to charge the customer appropriately for the shipped. We were quoted between $375 and $500 given the size. We called repeatedly after the item was picked up to confirm this cost. We just received the bill, and have been charged $4,731.85. I am in shock and absolutely at a loss as to what to do. I have gone over our bills now from UPS and am convinced we have been overcharged like this on many shipments.

I live in a six-story security condo building. UPS always delivers to my building usually around 8 or 9 p.m. They do not ever call our unit numbers to tell us we have a delivery. They just have someone buzz them in and leave all the packages downstairs by the mailboxes. Sometimes, I have laptops delivered and other things of much value so I would appreciate at least a call leaving a message that I have a delivery downstairs.

I live in a very small, gated community. When I first moved in a couple of years ago, I had problems receiving UPS deliveries because only the regular driver knew how to get into the gate. I spoke with the dispatcher about this issue. She informed me that there was a new driver and she would be sure that he knew how to get into the community. But instead, he called me from outside the gate and I had to go meet him to pick up my package. For about the next year, I received my packages without any problems. Now this week, I did not receive an important package and after contacting the sender for the tracking number, I found out that the driver marked the record "customer not available."

I just received 3 large boxes from UPS. When the driver brought it to my apartment door, I politely said I am pregnant (very obviously at 8.5 months!) and would he please leave it in my apartment since I cannot bend or lift heavy items. He just said, “This is door-to-door service” as he was walking away and didn't have the decency to help me out. I didn't expect him to bring it far in, but just 1 foot inside the door so that I didn't cause any danger to myself or my unborn baby. Then I tried calling customer service and was told by ** in the Queens, NY office that he basically didn't care and that he knows my package was delivered so that's all they care about. Well, if my neighbors decide to walk away with one of those expensive boxes sitting in my hallway, you can bet that I will have a lawsuit against UPS. Despicable. I will never use UPS in my life.

The laptop was returned to me by UPS from the Toshiba repair facility with a cracked screen. I immediately called Toshiba and they said it was not cracked when it left their factory. I called UPS and filed a damage claim. An inspector called me over and did an inspection on the phone regarding the box, tape, packing, etc. No one called me back, so 2 weeks later, I called and was told the laptop was not wrapped properly. I called Toshiba and after being on hold for 15 - 20 minutes, hung up. They are arguing about who is at fault for the damage. Meanwhile I'm sitting here - neither of them wanting to admit guilt - with a broken computer. I will never buy anything Toshiba makes again or ship anything UPS.

As a regular and longtime customer of the UPS store in Saint Augustine Beach, Florida, I have experienced and witnessed enough unprofessional, inappropriate behavior and language by the employee named Cindy that I finally had to complain. She yells at and openly ridicules the other women employees while they are doing their job. She's rude to them and to customers when the mood strikes her. The final straw for me was during the holiday rush with a store full of customers. I was being helped by a very nice and efficient woman, when Cindy jumped her verbally and accused her of something that Cindy had no idea about.

The UPS driver in my area 60543 is the worst mail delivery person I have had in 43 years. They are the most careless of all the mail delivery companies by far. It is probably just the driver because I don't really remember them being this bad before. A few months ago, my wife witnessed the driver rolling a $1100 speaker cab end to end down the ramp of her truck. Then she left it in the driveway in front of the garage. She happened to leave it in front of my wife's car and she had to move it with my dolly causing her to be late for work.

UPS has totally disappointed me, and I will never use your shipping services again. I shipped a package to my mother from Gaithersburg, MD to Charleston, SC on Mon, 12/17/12. It was to arrive on 12/19. It did not arrive. I contacted UPS through the tracking # and learned that the apt # information I provided to the store clerk was apparently not on the shipping label. I called UPS on 12/26 to give them the correct apartment number, and they still got it wrong. In addition, I filled out the Exception Change online with all the correct information, as well, along with my phone number and my Mother's phones. The gift meant for Christmas was to be delivered after the Apt. correction on 12/27. It was not delivered because, once again, the person who was taking the information made an apt # mistake. I think there is a big difference between 03 (zero) and D3. I have done everything that I was supposed to do from filling out the Shipping form correctly with all the right information to making calls to be sure the improper information was corrected. I paid $14 to ship a package that didn't even weigh a pound. I'll use FedEx from now on even though their office is out of my way.

I moved from Canada to Dallas, Texas. I sold all of my furniture and gave away a lot of my things. I took two bags with me on the plane but needed to ship most of my things through Purolator which uses UPS in the States. Purolator did their job correctly and the two bags passed customs. It was passed on to UPS and reached Mesquite, Texas. Then both bags were scanned saying they arrived at the Dallas depot. The one smaller bag arrived in at my home a couple days later. The second one showed it arrived at the Dallas depot then was in transit via Dallas, TX depot. From there, I waited a couple days then called UPS to find out where my bag is. They said they would transfer my call to someone who would know more info. I was transferred to a voicemail. I called again, same story. I called a third time. I finally spoke to someone. They said they would start an investigation to find my bag. They started this investigation and then a few days later, they left a voicemail on my phone asking if I received my bag yet. I tried calling back.

I was supposed to receive 5 packages today via UPS. Two were left on the doorstep and the other three continued to show "out for delivery." I just looked at 9 pm. It's the same status but delivery date changed to Monday. One of the packages is 2nd day air. This is obviously a mistake. I should not have to wait until Monday. This is the second time our driver has done this. He has also delivered to another house instead of ours. No one from UPS wants to take responsibility. It is unbelievably disappointing when one pays for premium service and gets nothing.

I had a custom made dress made for my daughter for a ceremony at church. The dressmaker had a few issues which caused her to send it out the Thursday before the ceremony. She sent it Next Day Air and was reassured that it would be to me by Friday. I checked status of it in the afternoon because the UPS man came to my apartments but didn't come to my unit. According to the online status, there was an exception and it was still at the originating city. When I called them, I first was told, "Oh well," to find a new dress if it is that important. The rep did state that it was their fault that they lost my package on Thursday (that was the exception).

On Tuesday, December 18, I visited the UPS Store at The Rim in San Antonio to ship out several frames, accompanied by other items. Specific frames were supposed to be delivered to three different individuals. The UPS representative was made aware of this. The names were also on the frames and billboards, and matched those of the intended recipients. Upon delivery, recipients received the wrong frames and one did not receive the additional item at all. After calling the store to determine how the problem could be rectified, I was told that the only thing they could do was have us bring all the items back in for re-delivery at our expense. It is frustrating and disappointing that UPS, previously known as a reputable and dependable organization, handled this situation so poorly. We will avoid using any UPS store in the future.

UPS made a mistake during their sorting process and as a result, delayed the delivery of medical supplies for my chemotherapy treatment for cancer (package sat at their sorting facility for 3 days). This treatment was supposed to save my hair and without this treatment, I will lose my hair. I called UPS and spoke with several different people including a supervisor. None of whom were apologetic or offered any solutions or mitigation options. Their response has been "There is nothing we can do" despite the fact that the package is in transit within just a few hours drive from my home (same state shipment). I told them I need the package by tomorrow early morning at the latest and they told me they can't do that. No explanation why. They told me they cannot expedite it and cannot guarantee that it will arrive even by tomorrow morning. No willingness to help or fix a life changing mistake they made.

I placed an order with 2 companies that use UPS. The packages were delivered on the right day, just to the wrong apartment & building. When I called UPS to advise, I was basically called a liar. I was told the package was on the porch. I told the rep that I'd been home all day & no one knocked nor were there any packages on my porch. The rep referred me back to the company I ordered from, who then gave me a refund due to the item I ordered being sold out. Ugh. I'm so upset. I can't believe UPS is off the hook like that. Just terrible. I still haven't received the packages.

I just experienced a very rude UPS employee at my door. Right when I opened the door, the employee then rolled his eyes. I asked, "Is there a problem?" since that's not the reaction that I was expecting. He said, "I thought you weren't home and I'm new, so..." I said, "Okay, did I need to sign something?" He said, "Yeah, but if you didn't answer the door, I could have left it here." I then said, "Well, you can leave the package." He huffed and had me sign. He was extremely rude. No one with an attitude like that deserves to be working with customers!

I do not recommend using UPS if you are delivering to a Manhattan location. They notify you with a large time window, during which they will come, and only deliver on weekdays during hours when most people are at work. I had a package delivered to me three days in a row, during the same time period each day. Since I was at work at that time, no one was home to let the deliveryman in. It would have been fine if they had attempted to vary the delivery hours each day. After having failed to deliver my package at same time slot twice in a row, I would think they would at least try a different time the third day. But they did not, which I consider poor customer service. It would be a different case if the time slots were more precise, but I cannot take off work for the three and a half hour time slot they notify you with to make sure that I am home to let them in. Again, this review is Manhattan specific. I do not recommend using UPS in a Manhattan location. However, I cannot comment on their service in other locations.

My company ships over 1,000 packages per month. UPS by far has the highest damage rate on packages. On top of that, they do not pay claims as they always state items are not properly wrapped (what is insurance for?). I use USPS, FedEx, and other freight companies and do not have the same problems. It is time to drop UPS. They are quite proud on how few of claims they pay out and how their system is able to bill and collect as many extra charges as possible.

I asked my niece to send me a care package as I live and work in Saudi Arabia. I have been here a long time so I know what things are not allowed. I bought $700 worth of things on Amazon and had the items sent to her in SC. She then put everything in one box and sent it to me. This was the 14 of November. It is now the 8th of December and still I have not received the box. I have been told I needed to send the receipts, so I did. I was told I needed to send the contents list, so I did.

I am an eBay Trading Assistant. I ship every day and I used to use the UPS store a lot. The people in the store were always lecturing me on how things needed to be packed. So when I sold a print with a glassed in frame, I had UPS pack it. They packed it and went ahead and shipped it without asking me if I wanted insurance (but that doesn't really matter, because they don't pay anyway). The item arrived in smithereens. I got nothing. My client was out $400. I was out the $175 packing fee. The buyer lost $400. UPS is not to be trusted. Find another way!

I shipped a trophy that was brand new from Orlando to Colorado and then back again. On its return trip, it was completely destroyed in transit. I have sent numerous letters and tried to work out a resolution with UPS. They simply ignore and stonewall you endlessly as the little guy out there and it is an endless runaround. They took the trophy back and then said they won't pay anything. The trophy was about $165 and shipping was $23.55. I want a refund for the entire $188.55 and a return of my broken trophy. This has been going on with them since July. They have no interest in trying to address it amicably based on their actions so far or inaction should I say.

I chose to sign up for My Choice because I order a lot from HSN and other sites. I am supposed to be notified when something is about to be delivered. I went to the UPS site and clicked on that I will pick my items up. I was waiting for a $1,200 watch that was shipped and asked if it was delivered to UPS. They said no. Well it did come in. The driver left it at my door and was subsequently stolen. Shop NBC sent me out a replacement watch and a second watch for my brother for Christmas. They left an info notice on my door without writing down who sent it. I also, at the same time, was receiving emails from them that mail had arrived and I chose to pick it up. I came home from work and found a final notice on my door. I decided to find out why because I picked up what was emailed to me from UPS.

I sent a new Old Stock engine block in the factory box and cradle to a customer in California. This thing is 20+ years old and has been moved and transported many times. It originally came from Japan, for Pete's sake. We banded it to the pallet, as well as added expanded cardboard, bubble wrap, and paper packaging material and put several fragile stickers on the outside of the carton. Sure enough, when it got there, it was smashed. They say they are not responsible because we didn't use foam for a packing material and refuse to pay any damage. The people at UPS say your package has to withstand a 3-foot drop. Does everyone who ship UPS know this? What package that weighs 130 lbs. will take a 3-foot drop? Now I have a two-thousand-dollar pile of junk.

I ordered an iPad through the Apple store. The package required a signature and arrived on Monday when we work and nobody is at home. I went on UPS tracking online service and requested a delivery on Wednesday after 5:00pm. The package arrived on Wednesday between 10:30 and 2:00, so another notice was left. I called the UPS 1800 number and changed the delivery address to my work. I was told that the package will arrive at my work on Friday. On Thursday, a third and final notice appeared on my house door. I called UPS on Friday to find out that there is no record of my conversation with UPS on Wednesday and I have to go and pick up the parcel. I tried to file a complaint with UPS but this can only be done by the agent I was talking to. She put me on hold and after 20 minutes and no response, I gave up.

UPS laziness - I purchased some items from Amazon and received a text message notifying me that the packages were delivered to my doorstep. I was at my residence at the time of the delivery and checked the front porch only to find there were no packages. I recalled seeing the UPS truck drive by since I had the door open and could see through the storm door. I went to check the mail only to find my packages in the middle of my driveway for the world to see and pick up if they wanted to. Thank goodness, Amazon is a proactive company because they sent me a text message telling me that the packages were delivered. It's ridiculous just how lazy someone is to not walk to the porch and just drop them off.

UPS sucks. I made several purchases online for my family and have received several large checks from my job. The only time I have issues receiving anything is when it's sent through UPS. The first time I had an issue, I was waiting on a check for over $2,000. I was tracking this package online and it said they delivered my check, but I was at home and no one had come to my door. I called UPS and the agent told me the driver put in the notes and left it in my balcony. So, I checked my balcony and nothing! I checked the surrounding areas to see if it blew off and nothing.

I tracked my packages that were shipped through UPS. Tracking shows packages were delivered and left on the front porch. The only flaw is that we have security cameras all over the property and at no point in time did a UPS vehicle or driver enter the ranch! I contacted UPS and explained this and even offered to forward the security info, but they wouldn't hear of it. I was told to contact Amazon (whom by the way was awesome) and Amazon would have to ask them to track the package. In saying that unless the packages have some kind of homing device, what good is that going to do? I wish Amazon would negotiate with another shipping company. I feel they are on the losing end with UPS! Hopefully I won't have to deal with UPS anytime soon but can't say too many good things about Amazon.

I ordered a camera lens from a company in Chicago on Monday for Tuesday morning delivery by noon by UPS priority overnight. I needed the lens by 10:00 am on Wednesday for an important photo shoot at a Museum in Dubuque, Iowa. The lens did not arrive on Tuesday so I tracked the package and called UPS. I spoke with a CS Agent named Zack and explained my situation. According to Zack, the package had been missorted and sent to another location due to a mix-up with the zip code. I told Zack I needed the lens early the next morning and would gladly pick it up at the sorting warehouse the next morning. He said he would watch the package and as soon as it arrived at the sorting house, he would contact me.

I purchased a Bosch Greenstar NG boiler worth $4,000.00 and the item was shipped to be delivered on 11/27/12, only to find out from my wife that the accessories were the only thing delivered. The 125 pounds boiler was nowhere to be located, despite UPS claiming it was delivered. I promptly contacted the sender to initiate an investigation as requested by UPS support. It has been 3 weeks and counting without heat since Sandy. And to be deprived of basic heat by criminals who work at UPS, I have therefore contacted the United States postal inspectors to initiate an investigation as well as my bank. I intend on pursuing with my district prosecutor.

I had 5 packages picked up so that I could move them to my new home. I used the UPS stick on labels. Four packages showed up at my house. The last one valued at $600 never did because apparently the sticker fell off. However, I still had my home address taped to the box. It made it across the country to a UPS location 20 minutes from my house. The status was out for delivery for over a month. I reported it lost and they never tried to resolve it.

UPS is the worst. How can you damage an amplifier packaged in foam cushion and cardboard. I will never ship through them again. I paid $100 with insurance for an item that weighed 76 pounds and they won’t even refund me my money for shipping. If they don’t package it, it’s called underpacked. Scam artist, I hope they go out of business one day; sorry **.

I ordered checks through Walmartchecks.com and had them sent overnight delivery. They were supposed to be delivered by the 19th, which was yesterday. When 7pm rolled around and I still had not seen a delivery person, I contacted Wal-Mart for the tracking info. They told me that the checks were marked as delivered on Friday the 16th at 9:38 in the morning. I immediately called UPS to find out what was going on. I was at home all day on Friday and nothing was delivered by UPS.

My item was damaged by UPS. It was dropped off wet and the box was damaged. UPS noted that the box was damaged but refused to take care of the problem.

I received the second delivery notification on 11/13. I filled out the back to leave parcel, and taped to outside screen door. On Thursday, I returned from work, found notification # ** on the entrance floor that the package was returned to Lyncare. The message I had taped the previous day was still taped to the door. Driver never even looked at my taped message.

I made a purchased from AT&T by phone from Puerto Rico to send to an address in Pennsylvania, where I was going to fly on November 8. On that day, I was supposed to receive the phones to the address in Pennsylvania. Some inconveniences happened that I did not fly that day, I had to change the flying day for Nov. 13. UPS was to ship on Nov. 8 and it did not ship. I called on Saturday to UPS to cancel and to send it back to AT&T. They said they can't do anything because they did not make the first attempt. I contacted AT&T for the cancellation of the purchase. A supervisor contacted UPS and they said they contacted UPS to cancel and return to AT&T. She said that they are going to send the packages back to AT&T.

I ordered an upgrade smartphone online, as no retailers in my area had the phone in stock. I will not name the retailer as I don't have any issues with them other than they chose such an inept shipping company. Delivery attempt #1 was at 12:16PM and required an adult signature. Well as I have a job, I was at the said job at 12:16PM and thus unable to be here to sign for package. I contacted UPS and was told I could drive to the distribution center or pay to have the delivery rescheduled. I (not very patient admittedly) explained that since I didn't have time to be at home to sign for package, I also didn't have time to drive to the distribution center which was over an hour away (and reading other posts, I'm not sure it would even be there or be able to be located if I did make it there).

They are running a scam! I pre-ordered an iPad mini and received notification that it would be delivered today. But yesterday, I decided to track the package. The status said on Wednesday (11/7/12), "The receiver requested a hold for a future delivery date. UPS will attempt delivery on date requested." The tracking status was updated at 4:45 pm when my husband was sitting right at home and no one came to our door. We never requested to hold the package for future delivery. I immediately called UPS customer service asking who decided to have the package held because we never did. He said there wasn't any information as to who requested it. We didn't even get a notification on our door. The customer service representative said the package was scheduled to go out on Thursday, 11/8/12 (the same day I called). But it didn't go out for delivery, and he didn't know why. I requested to just pick it up at the Landover UPS on Friday. He said, "I can come in anytime between 8am to 7pm to pick it up."

My iPhone got stolen on Monday, 11/05/12. Immediately, I filed a claim with PhoneClaim.com/Verizon. Note I have been paying insurance on both iPhones for almost 2 years. For replacement, I was charged a $199.00 fee which I paid immediately using my credit card. All this by Monday morning after my phone got stolen. The phone should have been delivered by UPS by Tuesday, 11/06/12, until the latest 7pm. The phone never arrived. When I called to find out what happened, I had to hear the shocking news that the apartment number was missing on my address and therefore the truck driver couldn't deliver my package. Fine; I asked them kindly to add my apartment number. The agent affirmed me that the phone would be delivered by Wednesday, 11/07/12.

I am just experiencing the same ** answer you have received. I sent consumer electronics through UPS. I paid the additional insurance as you did. The package arrived about a week late (it went to New Jersey in the hurricane). To make a long story short, the unit is sealed from the factory but the inside had a lot of water inside it, most likely moisture accumulation. I filed a claim 1 hour after the unit was delivered. UPS picked it up and said they denied my claim due to faulty packaging. I call it **. I sent the electronics in the exact packaging the electronics came in when purchased new. It's amazing how UPS can fabricate any excuse for not paying a claim. This "insurance" they sell is a complete scam and charges should be brought against them!