United Parcel Service - UPS Reviews

I really liked UPS. Their prices are lower than FedEx and when I shipped with USPS they lost both my packages. I will always use UPS when I need to ship any kind of pkg.

UPS has fast delivery and I use this delivery method whenever I have any mailing needs. Especially around holidays. It would be great if there were more store locations though. Drivers are courteous whenever I have encountered them.

I have used UPS numerous times and mostly ship within Texas and ship ground, which typically takes 3 days to get to west Texas from Dallas, but online will state that it takes 1-2 days. It's not really clear for remote areas of the state, so I've learned the hard way that those are average predictions, not absolute numbers. The only real issue I've ever had was in trying to use the $5 service to reroute a package that, for some reason, had an old address of mine on it in UPS but not on the order itself. UPS somehow used my old address, and even though I paid the $5 to reroute the package, it didn't get routed or arrive on time. The package was returned to the hub who called me to validate the address, and even though I gave them the address, it was going to take 2 or 3 more days so I just went to the HUB to get my package.

Have been using UPS for over 40 years. Always have great service shipping and receiving. Drivers are always friendly and courteous. Conveniently located drop-off centers.

My Experience with receiving packages from UPS has been very good. To date I have not received any damaged packages from companies I've ordered from that ship Via UPS. The few times I have shipped through them the packages have arrived in a timely manner and according to recipients they also arrived in a timely manner and not damaged.

We're in a rural area which is a little tough to drive in during winter. In 22 years, our UPS has always been on time. If our driveway isn't plowed (they don't have to come in if it isn't), our UPS drivers always make a track and come right in. They do a constant, good job.

Numerous times, I've ordered packages and always cringe when I find out that UPS is handling the delivery (which is usually completely out of my control -- it all depends on who's sending the item from Amazon or what deal they have with the company I'm ordering from). The intercom system at my building is unreliable at best, so I go out of my way to let them know how they can notify me when a package is delivered. I work from home, so I am literally always home. I leave notes on the door with my phone number, asking them to please call upon delivery, and if I'm able I leave delivery instructions on the online order form of whatever site I'm ordering from.

I ordered a cathouse on Amazon for the upcoming cold nights of fall. On the 11th of September, I received a notice telling me that my order was successfully deliver to my house and that the driver left the package under the porch. Funny thing is that I don't even have a porch to put the package under! So of course after asking all my neighbors, after going around my place trying to find the dammed package, I to go through the company I bought the cathouse from. They asked UPS to open up an investigation. An investigation. Really. A 100$ package left under a nonexisting porch! Still waiting for a follow-up to this day.

I think they are awesome. They nice and polite and have always brought my package with a smile. Makes you feel like it’s Christmas every time I get a new one.

My UPS driver has been my regular delivery person for the past 4-5 years. He's great, I would love to have him working for my company. He's a great asset to UPS.

I have used UPS most of the time. They are esp. efficient with medical equipment which has needed to be shipped promptly. I can receive a breathing machine replacement within 24 hrs, replace the broken one in the box which arrives, and they return it promptly to the company! They have been providing me with wonderful service---with no mishaps!

I would like to start by saying that I wish there was a way to leave a worse review than a one star. This company does not deserve even a one star review. I was told my package would be delivered on a specific day (Note: this was a work related package) and then after checking the updated status, they had stopped my delivery and had it sent back. This is completely unacceptable and I will never have a package delivered through UPS ever again. Worst shipping and processing company I have ever had to deal with. On a scale of 0-5, I would give them a zero.

UPS has always treated me with respect and answered all my questions. They are on time unless there are unforeseen circumstances such as weather problems. Their prices are extremely reasonable and they are professional.

Some things I have sent arrived with box obviously damaged -- prices seem a little high, and transit time a little slow. Employees always friendly, though. Things I have received have also had obvious rough treatment.

I am extremely upset just now. I have had multiple packages stolen from my home due to what I consider inconsiderate drivers. Look at this picture! Everyone who passes up or down this street has a clear view of these packages AND indicate that no one is home. As I mentioned, I have had packages stolen before by someone who was just riding down the street and saw an opportunity. I know because I watched it on the video camera I have outside of my home! The more considerate drivers have often left packages on the patio NEXT TO THE STEPS and have even gone so far as to place them behind planters on the patio NEXT TO THE STEPS. I'm not sure if it's common sense or common courtesy but I wish the UPS drivers would use a little of both!

I mailed a genealogical chart in a standard mailing tube from Savannah, GA, to Pensacola, FL. The package was never delivered! When tracking, I was notified by UPS that the package was damaged and the contents missing. I made an insurance claim and it was denied because it was not packaged well. If that is true, why did the UPS store accept and mail the package? I cannot trust them now!

I have always received better prices and better customer care from the USPS than from UPS or FedEx. In addition, Saturday and overseas delivery to military bases where my son is deployed have always made USPS a far superior choice.

They seem to be the only carrier that has charges for brokerage fees on shipments to Canada from the US. Total BS. Ever heard of free trade? On occasion the brokerage fee exceeds the value of the goods.

I miss the security of having my package "held" w/ a note on the door. Now, I find my packages arrive in a variety of places including my rural route post box that sits in an remote location. I've tried using the "My UPS " to direct where my pkgs. should go but it seems the drivers pay no attention and I never know quite where to look: by the front door? In the screen porch? Next to my garage door? In the mailbox? Why offer a service and then disappoint those who use it!!

I live in Canada so I am at the mercy of the companies. I prefer UPS as it is picked up at border via Canada post. So this company is very reliable. I generally have no clue what the customs fees or gst/pst is until I pick up the package. UPS is much better value than the other shipping as I can pick up at my local post office.

Paid for overnight shipping on a replacement phone. Arrived in California the morning it was suppose to be delivered at 4:30 am. Conveniently delayed due to severe weather, check national weather service-no severe weather anywhere in California. Hmmm maybe just an excuse cause they messed up?

Last week I had a rather large unwieldy package delivered. The odd thing is my tracking told me it was delivered but I had been looking out my front door and there was nothing there. So I went to my back door- nothing there. So I went out in the rainstorm and found my package getting soaked at a door I don't even have a key to. 5 stars for finding the most obscure and inappropriate place to leave a package. I'm a 65 year old, disabled, tiny woman and had to drag the package from my backyard to my back door, up the stairs and into the house. I was drenched and hurting.

I recognize the driver because he had been the same driver for 2 years in the area I live. Now he will leave the package at the door. Being retired this is not a problem but I have seen packages sit by the door of empty apartments unless someone tells the driver.

The service has been good to me. I suffered from a serious illness. Many medical supplies were delivered to my home by UPS. The service was reliable and the packages were always intact.

For the past couple of years UPS has handled packages with little or no care for the boxes. I can't remember when I have had a box come from UPS that wasn't damaged. In at least three cases, the item had to be returned because of damage caused by UPS. One was a metal muffin pan that was so badly damaged it couldn't be used. Very frustrating.

Once, my package was delivered to the hub because the driver reported he couldn't find my address in a complex that they deliver to almost daily. It took over an hour to retrieve.

If it isn't packed tightly and wrapped well then the package might get damaged. Especially at Christmas time. But overall my experience has been good. They usually watch out for our dog so they don't run over him. Most of the drivers are able to back out of the drive well. Only encountered one so far who could not and tore up the yard a little bit. But nothing has arrived broken. Versus going through the mail. If it's glass it will be broken. Guaranteed! So best to go with UPS! They are the best!

I like to use UPS, because they have many shipping stations in my city and easily accessible. The local USPS offices in my location are not accessible to people who didn't keep up with the development of cell phone messaging technology, parking is almost not accessible. The UPS clerks are friendly, knowledgeable and courteous.

I really don't like the services which UPS provides, because of the hurriedness of some of their drivers. You can post a sign on your door, call into the company and leave special directions, it does not matter. If they want to rush, & empty that truck, they are likely to leave your package anywhere! Older people, sick people who don't get to the door fast enough, they just throw your package, and they leave. That is bad, especially during holidays, because people come right behind them, and take your packages! They need to take more time, to know that you have your packages, and don't leave them unless directed to do so.

UPS has never failed my expectations and I am completely satisfied with this company. Their employees are always courteous and pleasant. I have always felt good when I see the UPS truck. One driver even helped me to catch a neighbor's dog which I had been tending and had run out when I opened my door.

I find UPS very reliable and the employees are all very kind and courteous. I deal with UPS at my workplace and also at my home. I gladly give them an A+ and refer them to friends.

Reliable, Dependable, professional, Friendly, Always on time, handle the packages with care. They go above and beyond the call of duty, they care about their customers, when they give you a time for when your package will arrive. They’re always on target! Your package always arrives in good condition and never broken!

UPS is tops to me in delivery. I have always gotten all of my packages in excellent condition, I can depend on receiving all sizes of mail or packages in a certain time. High pricing but good service.

Packages have been in Houston for four days, see their trucks in my neighborhood and at my job. When I call them, I get the runaround and they tell me they are trying to find an alternate route. UPS is not very dependable or honest.

I had a package sent to me by Xfinity. The package was scheduled to be delivered September 15th 2017. The truck with the package left UPS at 5:10 am for delivery. I have yet to see the package. And UPS claim not to know where the package is. The customer service representatives are uninformed about any deliveries and are little to no help at all. Other than to tell me it should be here by 8:00 pm for which they close at 8:00 pm. So my package I'm basically being told will be bounced around on back of a UPS truck for 15 hours before being delivered. And your base of operations is only 8 miles from where the package is to be delivered. I could've walked to from if that's the case. Thanks UPS for the experience. I know when shipping my Xmas gifts to my family this year FedEx will definitely be the better option.

They didn't give any notice or tracking number of my item till attempt failed. They need someone to be home during the day so I have to skip work. Now I have to wait 3 days to get my new Note 8. They're leaving it in the truck over the weekend because they want to attempt a second visit. Thanks Rogers for hiring these clowns.

I did receive the wine, but not until after my roommate ran back to his vehicle and stopped him from pulling off. All the UPS driver was doing was running to the door place a notice on the door and knocking then running back to his vehicle and taking off. They did this twice. This is very poor service.

I was waiting all day for two deliveries. At 7:30 I checked the tracking number of one. APPARENTLY the driver said I wasn't home for the delivery attempt at 4:26 pm. Funny though, I was home all afternoon waiting. To be fair, I have dogs, so the driver needs to honk. At 70 years old it takes a minute to get to the door. I didn't hear a horn (hearing tested recently - perfect). This is not the 1st time. I've had packages out for delivery according to the tracking site. Beautiful sunny days but they were delayed due to bad weather with the same thing occurring over several days. This has only been occurring for a few months so I may have a new driver. UPS, PLEASE TELL YOUR DRIVERS TO HONK SEVERAL TIMES. If not I shall be forced to change delivery services when I order goods.

I am signed up for the My Choice preferences and I got an email about the delivery date of my package. On that date I did not receive the package and I contacted Customer Service. They asked me to wait a little longer even though it was already after delivery hours frame. I waited till 11 PM and nobody showed up. Next day I got an email, stating that due to some complications my delivery date moved to the next day. However, it did not arrive on time and I contacted customer service again.

I live in SW Florida, along the Gulf Coast. I ordered a emergency lantern from Amazon with 2-day shipping on 9/4. I tracked the package and was due to receive it on 9/7, UPS reported it was on the truck, set for delivery. 9/7 was a good weather day. We were expecting a hurricane to enter our area on 9/11. The package was not delivered. When I checked their website, it said that they were experiencing a delay?

I wouldn’t ship with any other company, I have always gotten the best service from this company. They are always on time their pick up and delivery service is the best and never had a damaged item.

I have use UPS on many occasions. The company is excellent about what they do. Your business is in their care. Precise timing and is always on time.

When using UPS for our shipping needs, they have generally been on time, courteous and there was little damage ever done to the products we ordered. The one time there was, they were very timely to remedy the problem, very kindly and respectfully.

I always try to use them when mailing a package. They are extremely friendly, asks lots of questions, gives you a choice on how you want your package to get to the destination. I have also received many packages from UPS. They are always on time. Bring them to the door, ring the doorbell. They are clean, neat and very courteous. I have even called for information and the people I have spoken to are always kind, courteous and help you to get an answer. I have never been disappointed with United Parcel and have used them for over 30 years. I will continue to use them for mailing anything, anywhere. Especially to my family. I know they will get whatever I mail in a timely manner and in good condition. Thank you, United Parcel Service. You are the BEST.

UPS gets my packages to the intended address as opposed to other companies' shipping services. I have never had a package lost. The UPS workers have been friendly even when very busy. I also like their packing services. I always use UPS.

UPS sometimes leave your package anywhere that is too convenient for them. Doesn't care of your package. But nowadays they are more careful and caring with your package.

I work in civil litigation where timing is everything. I would think the same goes for UPS when customers pay a lot of money to have packages arrive timely. UPS has become so unreliable that our firm will no longer use them. I shipped a 30# box overnight for early a.m. delivery to simply go from San Diego to Santa Barbara. The box was full of documents our office worked the entire weekend preparing, paid hundreds of dollars to print and assemble, and another almost $200 to have it arrive to court ON TIME the next morning. Imagine my horror when an attorney is blowing up my phone because said box did not arrive. When I tracked the package, the website said "due to operating conditions, your package may be delayed". I'm like WTF does that mean?! Well, I called and was finally told the box was "put on the wrong truck".

Horrific. They never take care no matter how you pack it. They always drop, throw and sent stuff. It's ridiculous. Then when you file a claim they make you wait 2 weeks to sort claims out. I've seen them run red lights, drop boxes and throw boxes... You know is not cheap. Shipping is expensive.

UPS is short for OOPSS. UPS is the biggest bunch of morons you can ever think about. They know an address and they will spend no time sending the package back immediately with seconds. Some idiot shipper named TAB DATA knowingly shipped out a package via UPS to a PO Box. We told them not to and they did anyway. The package got to the Parsippany, NJ office, so instead of holding the package and sending a card in the mail to the PO Box telling us the package was there for pickup, they wasted no time in rejecting the shipment and sending it back. They didn't even bother to make any type of delivery attempt, notifying the customer nothing. Within 1 hour this all happened.

Usually receives package on time and undamaged. Tracking information on UPS website is pretty accurate and they usually provide the date of delivery with an estimated time to deliver.

When given the choice I will always use UPS. My packages are always delivered intact. The drivers are always courteous. I mean always courteous, like they actually like their jobs. I've lived in California, Vegas, NH, OR, and just recently KY and they have always been friendly, which is in very stark contrast to FedEx. I've only ever had one delivery issue and they took care of it quickly. The tracking is always accurate which is VERY important to me. Great service!

2 weeks ago a customer sent a return via UPS. Status said they can't deliver because we moved. I called since we have been at the same address for close to 2 years. They said they will attempt delivery the next day. Checking the status the next day, same thing, they can't deliver because the driver says we moved. Called them again, verified the address again, same thing. The next day they told me they will try again on Monday. Monday came, the status said they are sending the package back to the sender. The customer had to send it via USPS.

There was a package delivered along with a card stating the other package could not be delivered because the address was incorrect. Both labels had the same address. One was a small envelope and the other was a mid size box. See the attached image of the card and the envelope referenced above. When I called explaining my confusion, their first response was "Would you be willing to pick up the package at the UPS store?" I paid for delivery, not pick up at the UPS store because the UPS driver was too lazy to carry a box. Additionally, they have lost numerous packages and I have never experienced these problems with FedEx or the US Postal Service. I honestly have no idea what's wrong with UPS but they need to hire better employees because this kind of service is unacceptable.

Sent a tablet and charger by UPS to warranty company since tablet would not work. UPS delivered charger... Lost tablet but denied claim because they said packaging was poor. There, 129 down the drain. Thanks UPS. Lost my service, not that you care I’m sure.

Terrible service. My package not delivered after five. Time staying home all day long and no show. Signature required. They never show up. Hours and hours and hours and hours and hours on the phone with customer service and everybody tells me a different story and lies. Supervisors many supervisors many people answer the phone and they all tell me a different story. Yet as of yet got my package that I ordered.

I use UPS about once every two months. They treat my packages with care. I have never had any problems with breakage or with packages being late. My shipments are picked up in a timely manner and delivered on time.

The prices are somewhat high in my opinion, the post office is cheaper. They are usually on time BUT I have had packages containing food delivered late twice and one had freezer packs leaking on the food deeming some of it inedible. But for the most part, they do a good job. I get packages often and usually have no problem.

We haven't encountered any problems with UPS until recently. They've missed 2 pickup requests in 2 weeks. Very frustrating! No one seems to want to solve the problem.

I have had problems with them not delivering to my house. Instead, they will leave packages at end of my long driveway. I always complain and so far they are doing better.

You can track. Your package & they will knock on your door & ring the door bell when leaving your order. The hours are good for most people that get home after 5:00.

My UPS delivery man has always been prompt delivering packages to me, and I have never had anything broken during the shipments. UPS is a very efficient shipping company.

Love UPS packages delivered on time in great shape. Text when and where delivered. Leave notice on door so I know I have package at the office unlike FedEx who do neither. Been a loyal customer of UPS for over 15 years and will continue to do so.

I have had good experiences with shipping via UPS in the past. There were some occasional screw ups in times of delivery to customers out of state. And a few times with tracking numbers and not receiving goods in time.

Only complaint is that they occasionally drops the package at the USPS to complete the delivery. That slows the package down significantly. If UPS completes the whole delivery, it's always quite speedy and drivers are always friendly and courteous.

I'm not sure but a few packages from overseas never showed up and I couldn't get my money back. Amazon blames it on USPS. FedEx blames it on USPS. UPS blames it on USPS and I never get my item or my money.

A few times they left damaged packages and I had to return the products. They never ring the house bell when making deliveries which would be beneficial when I am home.

UPS has served me well and I have never received a damaged package. My only problem is they miss the due date by one day. Those late deliveries are now few to none since USPS delivers them now for UPS in our area.

In my opinion, UPS is one of the best company to care for parcels beside our U.S. mail, deliveries are always on time, and the personnel is courteous, attentive, and diplomatic. I highly recommend their services.

UPS does not deliver on weekends. Saturday is my preference for receiving packages. Many boxes are crushed or partially opened. Occasionally a package is left at a wrong location.

I am pretty satisfied with the care and handling of UPS deliveries. On occasion; boxes do arrive a bit dented; but I cannot ascribe it to UPS being at fault. They are courteous and polite and deliveries are generally timely. The pricing is fairly reasonable compared to the Postal system which has become exorbitant! I trust them the most for my shipping needs.

Always on time deliveries, easy tracking system, excellent drop off shipping services. Every now and then a crushed box shows up, but the product has never been damaged. I would have no problem recommending them to others.

I like using UPS. What is unfortunate is that the likes of the post office they are under cut the cost. They subsidize the cost of packages shipping with first class mail.

Let me make this short and sweet: UPS is not the value that it was in days gone by, Residential Delys. in my town may lag well thru the day into the early evening hours in some cases and I have rec'd pkgs here at my home that looked they had been in a soccer match. And they don't deliver on Saturdays... Meanwhile, you have FedEx and if you open up an account with them using your credit card, you gain an automatic 10% discount and now finding that their ground service is moving ever so much closer to U.P.S. costing that I always double check with them before sending anything out. If it's anything of true value and or perishability I generally go with FedEx. Both are approx. 2.5 miles from my home so it's a pretty fair assessment on that front too.

Treatment of packages is terrible. Delivery drivers are not knowledgeable about correct addresses. They have left packages at empty houses in my neighborhood for me. Duplicate street name are a problem as they seem to have trouble understanding even when cross street is included in address. Stores are nice and polite but very expensive.

UPS does a very good job with my delivery. They hide them back in the corner of the porch if I am not home. Never had anyone steal any of my packages. They also wrap them in plastic when it's raining.

My biggest and probably only gripe is dirty, sometimes filthy packages... It's just unacceptable. I've complained before... lol, but we all know how that goes.

I use them with some trepidation, and have a dim view of companies I purchase from that use them. They use a round-about shipping method that involves contractors and USPS, that can triple and quadruple delivery times. A 4-day shipment with USPS takes 10 to 12 days via UPS. If a driver is unable to locate your address, they'll simply enter that you weren't at the address to receive. And you'll have to wait 1 or 2 days more for a "redelivery". And don't mark anything as fragile, or do not bend, because: guess what?

I deal with the UPS store at Rotunda and Greenfield in Dearborn, Michigan. In the last two years I have shipped a tremendous amount through this facility, and most of it has been extremely fragile, meaningful, and priceless to myself and to those that have been receiving the items. The employees at this store are very caring and professional. Everything I shipped via them arrived in a timely fashion and always intact. Kudos to my UPS store!!!

They never give a precise time for delivery... They drive around the block... within 15 minutes they come back and do it again. Saying that they tried to deliver your package then they leave it on the front step.

I haven't had a problem with UPS, up until the last year. Service seems to have gone downhill. I dread when packages get delivered with UPS now. I'd much rather they get delivered through FedEx or USPS. Through the tracking, I can see that packages sit on trucks for days and days, without any movement. It takes over a week to get a package from UPS nowadays. I placed an ordered with a company, and they assigned UPS to part of it, and FedEx to another part. Guess which arrived quicker, and I mean like 4 days quicker? FedEx, of course.

The UPS drivers that deliver my packages are always considerate and will bring my packages to the front door. Most of the time they will leave them not in sight for the public to see. And I have never seen any of the drivers throw my packages.

UPS is generally a good shipping company and everything usually arrives on time and price is generally fair, although from a shippers perspective the delivery drivers can be quite and obviously impatient, almost to the point of being; once in front of customers. If I am say listening to a customer and have to get a couple parcels to send from the back room, a driver has made a borderline scene in the business because they had to wait two minutes longer by storming out and basically telling me that he never waits for anyone because that's not his problem that they weren't by the front door. I understand that they are on a time frame but I'm not going to stop my customer mid-sentence to grab boxes so he can shave a few minutes off his day so he can go home. I don't want to damage the rapport with customers that provide my income and since I am a customer of UPS I would think the drivers would feel the same way if they owned the company.

Often, the drivers will ring the doorbell, but not wait long enough for us to get to the door. The drivers need to wait a reasonable amount of time when ringing the doorbell.

UPS often delivers damaged packages. Some have been delivered to the wrong address. The delivery person often fails to ring the door bell! The delivery is often close to 9:00 PM which is too late in the evening.

UPS is preferred over FedEx or USPS for important or timely items. Their tracking information is updated and more accurate. Their costs if compared to USPS express is not much more.

I have products sent to me from a company in South Carolina, I am in Michigan. These products are dangerous, and the boxes are clearly marked with double arrows pointing upward, saying this side up, but a lot of the time they are not. But they have never been damaged, and they are always on time, so all in all I am pleased with the co.

I have used UPS for quite some time and have had no problems. Their service is very good. We've had problems with other companies in the past but, UPS was excellent.

They are fine. The packages are usually a little squished, more than other carriers. I do have trouble when I say a package can be left without a signature. It seems to be a bit of a hassle, packages are then taken to the manager's office or given to a neighbor which is not very inconvenient.

I have always been very satisfied with the service, very fast shipping and always delivered on time and prices are good also. I would recommend this service to anyone, always nice and very helpful service.

When UPS is the only company involved in the delivery of my packages, it's a good service. When they share the delivery with the USPS, that's when things become less efficient.

Thanks to UPS I lost my job... I sent my boss her mail of 2 weeks and she never got it and got so upset that made me quit... I don't understand why they are not carefully when handling packages.

I like the tracking. Time it takes to get here has always been right on. Although a very few of the drivers seem to almost throw your package on the step, the majority take the few extra seconds to place it in the correct spot. Meaning, off to the side of your door or not right out in open for everyone to see.

UPS has always been very consistent with the orders I receive. I leave a message on my front porch to delay at the back and they always do. If it is raining, they cover the packages in a plastic cover and leave them in a place that shields the weather. They always fulfill the order within the hours specified.

UPS used to be better than it is. Tracking and pricing are nowhere near as good as they used to be. God save you if you have an odd sized box. Oversizes, awkward, and/or heavy--forget it.

UPS in Thomson, Ga is always there when I need them, for pick up or drop off!! Drivers are always on time and cheerful. Every employees are always courteous!!!

I have never received a late shipment nor have any shipments I made arrived late. The drivers are very courteous and helpful if you need help on large boxes.

Bought an item online. Was promised to be at my door on the 31. I understand the hurricane. My area was not affected by it. It's 7 days late. All I see is DELAYED. No way to contact them about it. I'm running out of time to get my motorcycle inspected. Need those parts or I going to end up spending more money on another temporary tag. That company does not deserve even my time to do a review about them. I'm doing it so people know what to expect. I've learned my lesson. If I ever buy another item online I will make sure they do not use UPS as their carrier. Anybody else but them or I won't buy. Online sellers watch out or you will lose sales/customers.

UPS is always on time and packages are rarely damaged. The drivers are courteous when arriving at our farm, they always leave the deliveries in the garage so they are out of the elements. We really like using UPS for our package delivery needs.

I have use UPS also every two weeks. They never lost a package and my package always arrive on the day expected. But they don't always arrive at the time promised.

My overall experience was OK but as with everything else's costs are going up and UPS is not different. So be prepared to pay a bit of money in order to ship anything.

Held my packages in Providence, RI for 12 days before delivering to Westerly RI. Very bad discussions with their office people. They said they didn't have drivers.

Never experienced a loss or damaged item with UPS. It's convenient but greater priced than the local post office shipping. Helpful agents With a pleasant attitude make this vehicle for transporting pleasant.

I always go to the UPS store and prefer it to the USPS. They are always friendly and helpful. I am a regular customer and appreciate their help. I also love how UPS stores all your info so you don't have to remember addresses.

Everything is fine till the package comes to the door. Most of the time they don't knock or ring a doorbell. The only time I know is my dog barking or I get ready to leave my house, that a package has arrived. I do not have time to keep checking the site to see if it was delivered.

Packages are always delivered as I have designated. They always keep me updated by text on the location of packages. Packages arrive in great shape and drivers are very courteous.

For the most part my experience with them has been good. A couple of times they have not delivered on the day promised but I have taken it in stride due to the perhaps being extremely busy. I did call them and was helped by courteous and helpful staff.

UPS lost one of my parcels. It took me over 10 calls to have them clarify that the package was lost. The customer service reps appear to only be allowed to use about 10 different pre-scripted responses when you call and they keep repeating some variation of a pre-scripted response, which often has nothing to do with the question you've asked. They pre-charged my card for customs fees and gave me the runaround when I asked for a refund. Ultimately, they refused to even provide me with proof that they paid customs on my behalf so I asked Visa to suspend the charge until UPS can provide proof that they even incurred that expense. Visa was helpful in that regard. One of the service reps told me that UPS is a very large company and they can't be expected to keep every receipt. I mean, it's a joke.

I do like the delivery time, but their prices can be a little steep. I would rather an extra day for a lesser price. It would still get there faster than the PO.

UPS has always been very good for all my outgoing and incoming packages. UPS is always my first choice for sending things to my children. They have never lost anything or let me down in any way.

On time great service deliveries placed as requested online. Only one instance of a package being sent back due to signature requirement. Delivery person was a sub and DID not knock on front door.

UPS is very dependable. A lot of times I get my parcels a day early. UPS is the only carrier I use and I consider it a fantastic company. If I have a problem, which is rare, their customer service is outstanding.

I love using UPS but the small town where I live does not offer multiple drop off locations with convenient times for working people. And my packages usually arrive at the end of the day. I have never had an early delivery.

UPS is a good company but the rates are really high and the delivery time is not always on time for the money. But all and all would probably keep using them.

I have had multiple experiences with UPS for 27 years. The delivery people have been personable, polite, and professional. I have never had any complaints about their service and they maintain professional demeanor when they enter a professional's suite of offices.

I have no problems with FedEx, UPS or DHL. They deliver to my door, knock and let me know they left a package or 2. They give my dogs milk bones. They even stayed with them when I was hurt.

Faster and more efficient than the postal service!! But postal service is cheaper to ship. It's a toss up sometimes. Depending on what I'm shipping and the cost.

After really horrible experience as both a shipper and receiver with the UPS I will never again deal with this company. In two different countries (Canada and Finland) I had the same experience. Their drivers do not even try to deliver. Twice I received a notice that "address is wrong" whereas their driver simply did not even ring the door. Both addresses were in central, well-known locations. In both cases the parcel included time-sensitive documents. Terribly inefficient and costs any business or private person extra time and money.

Every time I order something it has been delivered on time according to the schedule delivery day. I have never had any problems with UPS. They are great.

The rating would have been 5 stars if done prior to December 2016. I use UPS regularly and I have seen a steady decline in both the quality of the deliveries and the handling of the packages.

I would have rated it higher but a lot of the times packages arrive damaged or open. I have called to complain but the line is usually busy. If they would allow me to use more tape or plastic wrap around them it would be better.

Everything is really good just a couple times box was crushed but merchandise was not damage. Did not try to file any claim or complaint. Drivers have always been friendly.

I use UPS for most shipping needs. All good experiences. No problems, prefer to others. Convenient stores and easy to use. Also like fax, and notary services.

What I don't like about is packages are delivered as if no one's home. They just drop it at the front door - way too many packages are stolen each day because of this poor method.

UPS has sometimes delivered damaged packages however for the most part reliable. Larger packages seems to be more prone to damage. The delivery person I have had have always been great.

I order some car parts from Atlanta, GA back in the winter and it had a 2 day delivery on it. UPS was running and the driver drove by my house. When I called UPS customer service they said they had until 11:00 p.m. to get it delivered but didn't deliver it until two days later because the delivery driver called in and said there was snow and ice in the parking when it hadn't snowed at all and UPS made me pay for a redelivery fee.

On the rare occasions I use UPS to send a package their sub station personnel lack knowledge or caring. There was an occasion I was sending a package to California and used the standard abbreviation of CA to designate where the package was going. I was informed that CA does not have any meaning, and once the clerk was informed it meant California, then and only then they would accept my parcel. Shouldn't these individuals have the knowledge of the standard state abbreviations?

Packages are fairly easy to track and generally delivered within the specified time. Have received occasional damaged packages. Some difficulty in having them picked up for return.

UPS is a quality company and service. I find their shipping charges a little too expensive, but most of my experience with UPS has been good.

Happy my package deliver at my door and am always getting a text to say when it will be deliver. Also an estimated time framed too. With UPS I would recommend this services to family and friends.

Always has a smile on their face and happy to see you. They will bring in the bigger packages for me. Normally I get a little story about their day. I in return give a little of my day too.

They are useful and reasonable prices. I would keep order and have UPS and other shipping to my home without any damage. They arrive on time with my app.

Our local UPS store is awesome. The people there take time to ensure your package is protected. The rates are very competitive and delivery is just as quick as any other service. What it really boils down to is how do you feel about your local store... Ours is great.

While somewhat pricey I have found UPS to be prompt, reliable and easy to track packages. I have not had a negative experience with their service as recipient or sender.

I like UPS because they deliver on time and the drivers are friendly and courteous. If there is a problem with the delivery they always contact me to let me know about the problem. I have never had a problem with the service.

While I do think the service is expensive, I have had really good service most of the time. One bad experience was a broken glass item that was left by the driver with glass piece all around the box on my front step while I was home. I happened to see him drop the box off hand sprint off. When I opened the door and saw the glass I called without moving the box. There was broken glass all the way from the street up my walk. It was not a great experience.

My UPS driver is always courteous and on time. He knows I'm home and doesn't bother me knocking a lot. He leaves the box in a safe place, on my front porch.

I love the service that I receive, I've always gotten my packages delivered in a timely manner. The cost is okay though sometimes I find when I use FedEx it's less expensive. I wish when the doorbell goes out and I leave a note with phone number that they would do the courtesy of calling me to let me know that they are downstairs, they don't and this is something that FedEx does which is very helpful. Since your drivers are not allowed to do so, I have to go in and pick up the package. It's not a lot to ask when you're paying 20 dollars or more for delivery.

We use them all the time to send packages out and I only had one problem when my items was stolen at the UPS center and taped back up. Other than that, I have had no problem with UPS. Our driver knocks on the door to inform us that the package is there and waits to see if anyone comes out.

I have been shipping with UPS personal and business since 1979. We ship UPS for most of our must-be-on-time product from single box to pallet loads. FedEx is good but UPS better for on time. Our UPS/FedEx not-on-time score since we started counting in 1988: UPS late 5 times. FedEx late 9 times. Both are great companies.

I've been using UPS for sending packages for a long time and never have a problem with them. UPS is reliable and they have the best price for large packages.

Would like to see them have better customer service. It just seems like, when you call, everyone always has better things to do than talk to their customer.

Sometimes my pkg is left too far from my door like it was thrown there and don't get knock on my door to know it has came. But love it now that I have signed up for text alert to know when pkg has been delivered. Best thing they came up with. The pkg come in good condition if it's smaller boxes but bigger pkg looks like they don't get as much care when handling. One time my neighbor received my pkg. Thank God they were honest and a couple times I have received pkg that belong to people that moved. Tried to get someone to pick them up but ended up having to take it to them. But usually I have no problem with them. Not like I do with post office.

We use UPS instead of FedEx. Most UPS Drivers seem more content with their job. They're supposed to be helping us with our packaging needs. We don't receive the same care at FedEx. We go into a UPS Store often. The prices can be somewhat high for shipping. Keep treating your employees fair, you will continue to outscore FedEx.

Most of the time I am okay with their delivery. At least once, I have had a package of mine delivered to the wrong address. Never saw that one again and had to reorder merchandise.

I learned today that UPS stores have NOTHING to do with UPS. So the service you get there can really stink. It has for me, when packages have actually been rejected by a UPS store. I won't go to one again.

UPS delivery drivers go above and beyond to get my packages to me every time. I appreciate the little things like putting my package in a plastic bag when raining and even the snacks for my dogs. UPS is fabulous.

UPS is great for shipping. I mostly use it for returns (products being returned to the store). Some businesses include a UPS label if you need to return a order and the charge is minimal. However, I have had to return items with no label included and most of the time the UPS charge is over double what I would pay if the business would have included a label - at times much more than the product is worth.

I hate when they just leave your package on your step and people be out here stealing. Get a signature first. Take care of things all I don't like. Everything else is great.

** always leave "sorry we missed you notice" even if receiver is at home. Delivery guy immediately leaves in haste to meet delivery targets. Charge for packages are usually high than Canada Post's. I always have to go 20km (to & fro) from my house to collect the parcel. If I don't go on time they send it back to sender in 7 days. Company wants to address more parcels with less staff and overloading staff with unmanageable targets so staff in haste leave "sorry we missed you notice." Or maybe staff is lazy to deliver in customer hand. Worst service.

Not the first time that UPS claims to attempt to deliver a package to a business and claims that the business is closed. Since we know that we were here the entire time, we know that it is a lie. Then of course UPS says it cannot be delivered until after the holiday weekend. But no one ever gets sanctioned for lying about deliveries, so nothing will ever change.