United Parcel Service - UPS Reviews

As follow up, I did get a call from "Toni" in the Concord, CA branch of UPS. She said the driver was in front of her, and she remained haughty and defiant. I told her it would be better if the driver had at least spoken to me to acknowledge that he'd heard someone speak.

I shipped a box to Germany with birthday items for my daughter. I chose UPS since they had a promo code. Went to the store and they measured and weighed the box. 20lbs. 3ft high, 2ft across and 1 foot deep. I paid what they said and the box shipped. Two days later the box was held up at their center in Kentucky. After calling and speaking to several different people the box then moved again. Two days later it was delivered in Germany which was rather unexpected since I only paid for basic delivery and only asked for basic delivery. At no time did anyone call me and I had to call them to figure out what was wrong while the package was held up. Three weeks after delivery I got a call from UPS. They claim the dimensions of the box and the weight was wrong. They also say I have to pay an additional $894.00.

I run a 3D printing company. I ran out of filament, and trusted UPS with the overnight shipment. Bad mistake. I didn't receive my package until well after 5:00 pm, the time my company closes. I was completely unable to print for an entire day because of this. I could have gotten 2-day shipping for free, but due to the urgent circumstances I paid a considerable amount of extra money to be able to resume business the next day. After the close of business, your delivery is accepted the next day. If I wanted 2-day shipping, I would have used it and saved a bunch of money. UPS will not be receiving another penny from me.

I signed up to this website to write this review! It's a long story but I had a package that is rerouted to my current address. I requested rerouting of this package through UPS live chat so the agent who helped me changed the address using my address book on the account. On my address book, I clearly typed in apartment number and she confirmed the address including apartment number to me when I requested the reroute. But for some reason the driver failed to deliver the package to me yesterday due to incomplete apartment number. I checked it as soon as the status was updated so I contacted live chat right away to correct this issue and schedule redelivery for today.

organized crime. Both packages went into Salt Lake City, UT and disappeared. You are thefts!

I sent a package containing my son's needed prescription to his apartment in Norfolk, Va. The package was scheduled to arrive to him on Monday, but was delivered to an ODU housing complex two streets from his street address. The addresses were not even remotely similar. I contacted UPS, and they are investigating why the driver decided to drop this package off at a totally different address, and this could take up to 8 days. I then contacted the housing complex where package was delivered, and they informed me that they sent it back with UPS on Tuesday. However, UPS once again, has no idea where the package is. All this, while my son is going without his medication. Never will I ever use UPS again! I have never experienced such a disaster with the U.S. Postal services, so I will always use them in the future.

Every single package that is delivered to my home by UPS is opened, torn, or smashed. No matter where I order from, if it's delivered by UPS, it will be opened. I wish companies would offer other options for delivery. I have never had this problem with Federal Express or the United States Post Office.

I received a notice that UPS made an attempt to deliver and would try again next business day. I was hoping at their next attempt it would be received. The second notice I received stated it was their final attempt. It was late when I saw they had made another attempt. With those unsuccessful attempts, I thought I could pick it up at UPS location. I contacted UPS soon after only to find out UPS had already returned my purchase back to shipper. UPS says they made 3 attempts. 3 day ground shipping selection, they do not hold merchandise at their location. UPS is so quick to return merchandise back to sender. It is as if they do not care if you receive your merchandise or not, as long as UPS gets paid for an attempted delivery. I did not have an opportunity to pick up my merchandise at UPS location and the store that shipped item no longer had item in stock.

I am awaiting delivery of a package that I paid $20 to receive within 48 hours of originating, on 9/8/15. I know and understand the "process" and made sure to be home and available on September 10th. On 9/10/15 UPS did stop. The driver did not ring doorbell to notify household of attempted pkg delivery which requires signature. The driver did not attempt to complete the delivery. Bad attitude? 9/11/15 - UPS driver stops truck in road, looks at house, myself and a painter in front of house with the front entry door open, and he just sit there. Approx. 10 seconds later the driver accelerates and drives away; no attempted delivery. Again, bad attitude? The behavior of the driver would indicate that this driver is anti-social, introverted and incapable of performing the responsibilities required to be a UPS delivery person. Let's see what my personal UPS experience brings today.

UPS some letters in a box, the total weight was just over 1 pound. I get my bill and the weight was adjusted to 4 pounds because UPS determines that the size of the box and what the weight should be not what the actual weight is. They then charge you for the imaginary weight of in my case is 3 pounds. I find this underhanded to say the least. On the bill it says "audited dimensions" and they bill you. I was told the last time this happen, it's random. Well this happening to me twice in less than a year with all the packages they ship hardly seems random, and seems to be a practice of UPS to get more money out of their customers. Although the added amount bill wasn't much, I'll bet if you add all the "audited dimension" charges it's a lot.

I paid $74 for a 2 day delivery. All boxes were picked up but mine. I called the customer service and spoke to Micha. She said I could print a new overnight label or pay $15 to have a driver come get it. I told her no and told her I should not have to pay more money for them not doing their job so I asked to speak to a supervisor. Vin proceeded to give me the same song and dance. Finally he said he would send a driver to pick it up within the hour with a overnight label for no extra charge. No one showed. Pickups at 7 pm so I sat by the box until 8 to make sure he took it. At that point I called again and spoke to Marlin. Gave him the story along with my cell # when he asked for it. He said "ok" and disconnected me. My surprise 60th birthday present that should be there on Friday is now tracked to be delivered on Monday. Thank you UPS for nothing. Horrible driver responsibility and mostly customer service ethics.

UPS drivers don't even bother ringing the bell or knocking on doors!!! The website indicates that an attempted delivery has been made, and ABSOLUTELY nobody rang or knocked. Unfortunately, this is not the first time this happens, and I am certain this will not be the last.

I have extremely important document to deliver to San Francisco and it need arrive on time. But UPS mis-stored the document, cause one day delay. Since tomorrow is Saturday, this cause my work visa petition not able to arrive on time, may leading me not able to work in the United States legally, or making me spend $50,000 a year, to maintain my legal status. I am really really disappointed by UPS service. UPS should hire more responsible people to be responsible for their customers!!! I will give you zero star if that is an option.

I was not home when UPS came and put a form note on my door saying they will try again or I can sign the back to release the package to be dropped off. Leaving this signed and bent back so the driver sees the form stuck to my door at re-delivery, he/she chose to ignore it, kept my package and leave a second note right next to it stating that my item would be sent to an "Access Point" but left the location of the point blank.

I was expecting a package that needs signature today, and I went home to wait for this all afternoon till night, and no headphones and all that. I checked at around 6:30 and see an update of "delivery attempted, customer not present", and I was sure I didn't hear any door knock or anything. There's no notice at my door, but one at the door to the apartment building, and usually packages are delivered at my door, so they don't even bother to come in and knock when there's something expensive to be delivered and I'm waiting at home for them. I'm very unhappy.

I have had so much trouble with the UPS delivery service that I wish companies would stop using them or give them grief for causing so many problems with customers. In my case I live in a second floor apartment and I signed up with ups so that I would get email alerts to let me know when to stay home and receive my order. I follow the instruction, stay, and wait and either they don't come or they will put an attempted delivery on the door and they do not knock and today they left a package at the door. I did not give them permission to do so because it is an apartment and anyone can come through and take your packages. I hate their service. I wish that companies would stop using them because the service is getting worse and a lot of this is because of trifling drivers.

I recently ordered an auto part from a large online retailer in CA. After I placed the order, I found the part at a lower price at another company, and I decided to return the originally ordered part to the first retailer. I called them and received an RMA. When their package arrived, I placed a new label on the box and went to the UPS Store near me to return it to the seller; because I know that I did not want the part. I did not even open the box. About a week after shipping it back to the retailer via UPS, the fellow at my neighborhood UPS store called to tell me that the box arrived in CA, but it was empty, so UPS discarded it. He said that UPS would reimburse me for the part as well as shipping costs if I filed a claim, which I did.

I had a terrible experience and wrote an unsatisfactory review. They blew me away with not only finding my package, delivering it ASAP, refunding my delivery charge, then sent flowers to apologize with the delivery delay! Thank you UPS for making things right and going beyond. I will share this experience with everyone!

I have had 4 packages out of the last 7 orders I've made online, undelivered due to incompetence with their "Surepost". Each time, the address has been to a secure location with lockers, and it is quickly scanned as delivered and then shortly altered showing it isn't, followed with a litany of excuses (such as forged signatures, claiming that I've moved even though a day prior, they'd brought another package in the same order, claiming that the box was damaged in transit, but never returned to sender). I've averaged a delivery speed of over a month because of all the searching that has to be done to find these "lost" packages.

I paid for next day delivery, trying to get $200 worth of tickets to clients. The status was continually "in transit." When I called the day it was supposed to be delivered they said there was nothing I could do. The next day, the day of the event, I called to pick it up at the center it was at - they told me they would call me back with details and never did. When I called to get a refund I was redirected 3x and had to explain and repeat my tracking number MANY times, only to be told I would have to wait and call back the next day. I am never going to count on this shipping service ever again. The package was being delivered in the SAME STATE about 1 hour away.

I should receive my package on Friday which worth 2000 US dollar. Then, when I get back to home around 7:00 p.m. there was a slip my mom handed to me says the UPS driver won't allow her to sign and release the package. I called the shipper, explained my situation that I have my flight on Sunday, wish to pick up my package by myself at customer center.

I moved from Roanoke, VA to Scottsdale, AZ. Before moving I shipped my household packages by myself to Scottsdale address and one of them was an LED TV. When the package arrived, the TV was damaged in shipping. When I raised the concern with UPS they sent a driver to pick it up for inspection. After inspection they sent the package to my Roanoke address without contacting me where there is no one to pick it on my name. Since I shipped it from my company mail room, they sent it to them and when I contacted customer care they said the damage related details were shared with my company and they sent it to the sender. WTF? Later I identified that they did not approve the damage claim saying inadequate packing but it was shipped the same way thru UPS when I bought it. UPS is a consumer unfriendly people just driven by a bunch of ** terms and conditions.

I am apparently on the end of my driver's route and all of my deliveries for the past 6 months have been after 9pm. Now they are even later and arriving between 10 and 11pm. She doesn't knock or even enter my driveway. She stops on the road and puts the package in the middle of my driveway by the road. It's a wonder I haven't backed over anything the next morning. Called to complain about the late deliveries and was told that's just the way it is. I will insist on FedEx deliveries and just pay more in shipping because this aggravation is not worth it.

I tracked two packages I was to receive from the same vendor. Both were reported out from delivery at 3 am in the morning from their facility, 20 minutes from my house. One package came at 3:40, I asked where was the other. Driver said his records said he was to have two for me, but only one was on the truck. I asked him to please call and find my other package. He said I needed to. I called and was told it was on another truck and I would have by 7 pm. Called back at 6:55 since package did not come. Was told it was out on the truck and I would have it tonight.

My grandson waited all afternoon for his birthday card. The UPS Van was never on the street. When contacted that night they said that the envelope was set on the porch (lie #1). Then after 24 hours they said it was delivered across the street to a house with white roof (lie #2 - checked and house roof not white). Then at 3 days they said it was delivered at cross street (lie #3). Then the investigation (lie #4 not 8 days - 16). Then, most incredulously, the result of the investigation was that they called the addressee (my wife) and stated that she had confirmed receipt (bold faced lie #1, typical lie #5). Now, another "investigation". I can understand a misdelivery and even protection against liability, but this company is the worst.

The representative in Texas entered the wrong address. The actual delivery address does not show up on their website. We called at 9:00am to notify there was an error. "Yeah, yeah… We fixed it." 4:30 pm a call "unable to deliver due to incorrect address". Is this a joke? One hour over the phone… They will try on Tuesday. The first "representative" must have been from somewhere in Pakistan - did not know that Monday is holiday. This is unfortunate because the delivery guys are great. It is just their tracking and website that is just from the Jurassic period.

I called the UPS customer service line because I see that my package has arrived at the Hodgkins location and it says it won't be delivered for 4 days to my location of Racine, so I called to ask if I can hold for pick up today on Friday from the Hodgkins location at 9:30 am. I was directed to someone in South Asia that was hard to understand and didn't understand what I was trying to request of him to do. So I tried requesting him to transfer me to his manager, which he gave me a run around of why I needed to talk to the manager when he has answered my questions already. At this point I became fairly irate of speaking to someone in a different country so I told him to transfer me to someone in the States. I was told that all UPS affairs are directed through this number and there is no US based number to call.

32 days and still my next day delivery has not arrived. The first attempt was delivered to the wrong road and returned. The second attempt two weeks later I was not in. They tried another day which I was also not in. But instead of leaving it at a collection point for ten days as stated on their paperwork they returned it again to the sender. If you want fast reliable delivery or any kind of delivery Do not use ups.

I sent 3 bottles of vitamins and 4 bottles of mineral ice gel to my mom in Mexico. The package was never delivered. The package was open, the bottles were open and they return them to UPS south location in Austin. I have to go for the garbage and make a claim and the response was that I did not package the whole thing well. When the package they inspected was not the original package, because the original one was all destroyed.

I ordered a college book for my daughter that was supposed to be delivered yesterday. It never showed up. The UPS man said he delivered it. He never did. Heard two stories. First they said it was delivered. Then they said it was left at the door. Today UPS shows up for my neighbor and did not even look at us. I called UPS and they blamed everything on Amazon, not their driver. Even after cussing them out and telling them my daughter was going to fail her class because of their ignorance, all they could say was "Sorry" and "Our driver does not lie." I will never use them again. I will pay the extra money for FedEx. All I can say is that UPS are liars and don't give a ** where they deliver the packages, and are also thieves. I will never use these people again.

Fellow South Africans, please beware of this dodgy courier service. They are the worst company I have ever dealt with in my life. UPS Couriers South Africa is extremely unprofessional in all regards. I have never seen a company operate like UPS Couriers South Africa. They have no sense of urgency to rectify mistakes they make, even if it is at the cost of the client. Beware of UPS Couriers South Africa!

I had items delivered to my house from Sprint (smart phone and tablet). Sprint informed and guaranteed that a signature will be required for delivery and that UPS would not drop the box on the lawn and just leave. I had done this since we had several incidents where items were stolen when it is driver leave items on front door. And yes today exact same thing happened. I had contacted UPS to make sure someone is at home to sign and had given Sprint the name of person who can accept the package. What was all that done for? UPS for a big company your delivery really is terrible. And Sprint don't use such a terrible deliver service. Drivers don't give a Damn about your items. If I could I would give UPS a -10.

We did not hear the UPS man knock on our front door. Our noisy neighbor across the road (rule area) seen him walk away and she got a hold of him and signed for my husband's schedule 1&2 medications! She did call but my complaint is what if it was a repairman, the man who leases her land, so on and the UPS man just lets them sign?! These meds go for high dollar on the streets!

I was waiting for a package that was to be delivered on a Friday. All I got was a UPS note that said "Sorry we missed you." I was home, and the buzzer # was on the package. I stayed home to be here when UPS got around to delivery, so when I saw that the driver said he tried to deliver, I knew we had another drive-by to save time. I tested our buzzer at the entrance door and in my apartment... both were working. My husband tried it when he arrived home... working also. I called UPS, and literally was told the driver had no reason to lie so she believed him. They would try again Monday, I was told. I asked if he were still in town population under 9000, and she said yes. I explained that he could bring the package back and deliver it right now. She said no she couldn't contact him. Then she suggested I meet him at a shopping center. I paid for the delivery, so I refused that.

I ordered a package online and paid the shipping. When the package was sent out I saw on the tracking that it could not be shipped to where I had provided so they changed the address without contacting me. I called UPS at 11.30 that day and the lady told me where they were shipping it to. It was a old address of mine I hadn't lived at in 8 yrs. They found it by google instead of calling and asking me. I gave the lady a new address at 11.30 that day and they still delivered it to the wrong address that I no longer lived at. This item I can't reorder, it was limited time. The package was never found and ups will not talked to me at all or offer any help. Everyone I try to talk to there has a different lie to tell. I even tried to get a hold of corp. office with no response. My advice is never ship thru UPS for anything. Everyone should run to FedEx!!!

I live in an apartment complex and leaving packages in front of doors is just a bad idea and often come up missing when left at the door. Sometimes even when the status says "delivered" to the manager's office this isn't true either. I have recently retired and am able to actually be home when the deliveries are usually made at this location. I thought this is the end of my woes because now when the person comes I will be home to sign for and accept the package. How wrong I was! I would place an order online and the shipper would choose UPS. Shortly after the package was picked up at its origin I would receive an email informing me of an expected date to receive the package. At the top of this email was written "Special Instructions: This package must have a signature to be left. Sign now online so driver can leave it."

My paycheck was to be delivered by UPS. A special rate was paid by the company I work for to deliver in one day on a Saturday. The carrier arrived at my door at 8:15 am. I was in the shower and yelled to him to wait while I grabbed a towel. He took off, leaving a slip on the door with me trying to chase him down the road and get him to stop. He did not. He put 3 marks on the slip, one indicating the package would be delivered the following business day, the other marked item said it would be returned to a UPS facility, no address given, and the last item marked said it had been left with a neighbor.

Each and every time I order from UPS the driver lies and state that delivery attempt made. I not understanding why a company big as UPS have poor delivery services. My daughter birthday gift is yet to arrive. I think customers that have had a bad experience with UPS should start a blog or facebook with all the complaints on it. Maybe this will get the attention of UPS corporate office and just maybe they will make some changes.

UPS tracking said package was "OUT FOR DELIVERY" on the 27th. No delivery; waited all day by phone. Tracking changed on website for delivery on 28th - UPS rep stated it "got on wrong truck". Waited all day next day by phone. UPS came late on 28th, but didn't try to ring my phone # that was posted on apartment door in LARGE RED LETTERS ON LARGE SIGN. Carrier put on my "sorry we missed you" slip that phone had "gone dead" - but my caller ID showed no attempt to phone.

My package arrived in town but was last scanned a week ago. They never contacted me to tell me it was lost. The delivery date just kept getting moved out. Now that I have contacted them they have told me it is lost and I have to wait another 8 business days for them to look for it. My calculations say that that means I won't even be able to get a replacement for a total of 25 days since the package was lost. Their response is that this is like looking for my keys. They said you need time to look for your keys so I have to give them time. I asked why they didn't discover it was lost. Their response was that they don't track every package. Uh - I think you are supposed to track every package. And I can assure you that it never takes me 25 days to find my keys.

United Parcel Service Driver left (sorry I missed your note) but did not ring my door or deliver the package.

I sent about 12 packages with this company (all in the US), which were all reinforced with paper, styrofoam, and shrink wrap. They had VERY expensive goods from overseas in them. EVERY BOX was damaged to the point of not return, or opened, or MISSING! I am so livid with this company. I will never use them again!!! They wouldn't even file proper claims as they blamed them throwing boxes around on ME!!! I have the photos to prove otherwise. RUN TO FEDEX!!!

When ordering from Amazon I pay for shipment thru UPS then UPS hands it off to the reg post office. Big time mistake - they slow the shipment down so much by bouncing the package all over my state. It will go 200 miles south of me when it shipped from the north and they ship it 100 miles north of me and then bounce it between 4 and 5 post offices to finally get it to me. What hell are doing? They waste so much time and money. I pay for UPS and I want UPS to deliver it. Not the USPS. UPS get your ** right...

I was to receive a package that required my signature. In order to do this I have to be home from work, which is not the biggest deal in and of itself being that I can work remote. Now, what I do take issue with is the fact that UPS is unwilling to give any kind of a delivery window. I was instructed that the delivery could take place from 9 AM to 7 PM. Really UPS? Are we attempting to outdo cable companies in the 90s? I'm supposed to be a prisoner in my house for 10 hours because you were unable to narrow down a two hour window? That is absolutely unacceptable.

Whilst on holiday in Italy we visited a winery and ordered 5 cases of wine to be sent home. The winery used UPS. The winery informed my the delivery was sent and gave me the code to track it. I logged in and could see that our wine was on its way. No damage was logged at Verona and Bologna in Italy or in Barking in England. However damage was logged a few hours later in Croydon, London. I can only conclude that this 'damage', which has not yet been explained by UPS, occurred whilst my wine was in their care and I believe makes them responsible. After the damage was logged their tracking system details how I refused the package. This is a blatant lie as they never contacted me. It then goes on to record how they have destroyed/disposed of the damaged part and sent the rest back to the winery in Italy.

Shipped a package on August 12, 2015 from New York to Madison Wisconsin. It went to Hodgkins, Illinois and was rerouted back to Secaucus New Jersey. That was the last physical scan. After being told it arrived in Oak Creek Wisconsin on the trailer although no physical scan was done of the package and only a trailer scan, the package is now missing. It was supposed to arrive on the 17th of August and we are now over 1 week late. I have spent 20 plus hours on the phone with over 30 employees trying to chase it down. Everyone is scripted and repetitive. The customer service people are clueless and helpless. I am continuing to tell them to make calls and to how to do their jobs.

I've been waiting on my package to arrive and a few days after the delivery day, I went to track the package. I learned that it was returned to sender and stated I told them I didn't order the package and to send it back. I never seen the package nor have I spoken to them about returning it.

I used to hold this company in high regards years ago. Since then, they have gone downhill and after my recent experience, I'm convinced they may have hit bottom. I was instructed to ship a small parcel with the recipient's account # for billing. I go to a "UPS Store" just to find out they don't take parcels without a preprinted label. I got referred to another store by this employee and found out second store is in the same situation as first store. I do want to add that both stores are listed on UPS.com as "full service" locations.

I refused a package from Sears.com when the UPS delivery person arrived because Sears said it was too late to cancel. Later on that night, I discovered by the checking online that the same UPS delivery person also decided for his own convenient that my second, very different looking package coming from Walmart.com should also be not delivered and return as refuse. I was able to call and talk to a UPS service representative to tell her about this. She insisted that she will take the side of her delivery person that I refused packages from both companies. Now Walmart.com has to make a second / replacement shipment. I searched online to try to find a complaint hotline or email contact. UPS had none for us to voice our complaint.

After the UPS barely tapped our door we opened up to see a box that looked like it was run over a few times. The good in the box were of no use as it was clear UPS got no respect for people's purchases. FedEx has always been my shipper of choice and this proves why.

VERY POOR POOR SERVICE. AT ALL! I was waiting and tracking a important package. They never did the delivery on the date was scheduled. I never receive a Call. Same day EARLY I call UPS customer service to bring any information to help for receive my package. I let them know it was very important for me to receive this package on the date scheduled and well, no one have any kind of engagement with the client. I bring all the information and details of address, I bring my cell Phone, and I bring the option to get a meeting point, I bring everything. No one calls and I never receive the package! No customer engagement. I don't recommend UPS company.

They did NOT show on Tuesday as scheduled (I stayed home ALL day waiting!) Instead they came on Wednesday when I wasn't home (kid's Dr. Appointment). Final "delivery" attempt was on Thurs -- They claimed failed attempt BUT the whole family was home AND I had the huge area rug they were picking up rolled up on front porch with a 8x10 UPS label on it?? How did we ALL miss the door knock, not hear the truck and how did driver NOT see the package on the front porch? They said they couldn't afford to come back out, that I would have to pay for them to come again? Insane. I'll use FedEx in the future. I asked why they didn't come on Tuesday when they were supposed to and got the reply that they weren't coming again? All I can say is "wow". How do they stay in business???

Oh my god, this is the worst company EVER for providing customer service. Please avoid like the plague. Everyone seems like they hate their job so no hope having anyone make an effort to help. I am now booked in for the 5th delivery of the same item. Drivers just do not make any effort to deliver in time slots that are requested by reseller after escalation of the situation due to the mess created.

UPS was supposed to deliver a birthday gift to my home over a week ago. For some reason, they delivered the package to a local university at a completely different address (different street address, city, and zip code). When I contacted "customer service" they were happy to tell me the package was successfully delivered! I guess it doesn't matter where it's delivered as long as it's delivered! "Service" rep then proceeded to tell me they knew where the package was and the driver would retrieve it and deliver it the following day. I was told this everyday for four days straight. Supervisors were rude and one even refused to hang up the phone thus preventing me from leaving a review of my "customer service" experience.

Calling any number for UPS will connect you to an Asian call center where they speak poor English and will say anything to appease you whether it's true or not. Delivery drivers are unable to do their jobs, they leave packages in unsafe locations, make poor personal judgment calls such as not delivering packages at all because they "Believe" the address in missing information when in fact it's not. Example: I operate a campground and have supplies delivered on a regular basis. When the delivery never shows up I check the tracking only to see this > The suite number is either missing or incorrect. This may delay delivery. "WE'RE ATTEMPTING TO UPDATE THE ADDRESS." / "WE'VE CONTACTED THE RECEIVER TO REQUEST ADDITIONAL INFORMATION." (A delivery change for this package is in progress. / Modification of the receiver's address.) When nothing was modified or changed at all??

The last two times I have had packages delivered to me through UPS it has been a nightmare. Last time I overnighted a delivery. They claimed to have misplaced my package which contained $400 worth of items. UPS offered very poor customer support and provided no answer as to where my package had gone or any solution as to how I could go about locating it. Without any notice three months later it arrived at my door. UPS failed to provide any notice that they had found my shipment (and still did not provide answers after it was delivered months late).

This is the worst delivery system I have ever encountered. They came earlier than the designated delivery times when no one was available to receive the package. Additional charges were given after the order was placed which is extremely inconvenient and aggravating. Customer service was not helpful or understanding in the least and I have yet to receive my package yet due to these reasons as well as more. I will never use UPS again.

I placed a package which was a mobile phone from T-Mobile into a drop box on the corner of 31 St and ave p. Driver didn't scan package and now T-Mobile wants to charge me $950.00 for lost package. UPS basically told me to go screw myself when I asked if they could try and investigate this matter.

First of all, when UPS makes deliveries, it is expected that they come to the door and ring the door buzzer in order to be able to hand deliver if the occupant is home. In all the deliveries that have been made to our house since January, this has happened only once with UPS. I will admit that I really like their email notification system (I am notified by email when the parcel leaves the sender and I am notified again by email when the parcel is actually delivered to the house).

After more than 5 times contact and they promise the parcel will be delivered within 1-2 business day each time. Finally after 9 days waiting they delivered the parcel but to sender the reason is they can't find my apartment. The truth is apartment is located outstandingly.

Three failed delivery attempts when whole family in the house. Rude customer service. Don't use. You will regret it!

My package has been idle in San Pablo California and still has to come to Kentucky. I will never buy anything from California again or use UPS for that fact!!! So I'd suggest not using UPS as their customer service sucks.

I was told through their tracking and over the phone twice that my package was in the Concord distribution center and I could go and get it. Went there, waited over 1 hour in a sea of people so long it stretched out the door to be told by the idiot blond supervisor that my package was on the truck and there was nothing she could do. That was after she insisted it was delivered today. I told her but your tracking systems says it was in Concord. She could not have cared less. Went home phoned the service desk who said "no it was in the distribution center".

They refused to deliver my package, said HSN would only allow me to sign at the door, which is a lie. I called HSN. A supervisor, put me 30 minutes. When she finally came on did not say her name. I realize I was angry but I had every right to be. Instead of apologizing and helping get my package she was rude, mean and ignorant to me. She was right and I was wrong. I said, "This is my package. I paid for it. You have no right to withhold it." I said to her that I was getting different answers and she said and I Quote "I am a supervisor. I KNOW what I am talking about."

UPS always claim they make delivery attempts when in fact they do not even show up to knock on your door. They done this numerous times to me. Also they implemented a new Delivery Access Point which means that they automatically re-route your package without an attempt to be deliver to the closest access point which delays the packages for an additional business day and to make matters worse; there is nothing you can do.

I live in an area outside of town, where we only get mail twice a week. There is a company that is less than two miles away from our house that takes in packages for the whole community. However, the company has decreased their hours, this has decreased the days that we can get packages. My issue is that UPS will not deliver to my house, but to another address even with my continuous complaints.

I use UPS for both business and personal. In both cases, I have had nothing but great experiences with UPS. The driver who delivers/picks up from my small business has been the same driver for multiple years. He is always outgoing and friendly as well as helpful. Packages arrive in the same condition as they were sent by the original sender and always arrive 2-3 days faster than when sent from other carriers. Whenever possible, I request that my shipments be sent by UPS. I have heard from several vendors that this is a common request. My home services have been consistent as well, even through moves over the years. I Highly recommend this company all around.

Cost to ship is now dimensional rate (versus actual weight). So a 1 lb shipment that is in a 12x12x12 box is charged like it weighs 4+ lbs. Also, when a signature is required, it is $4 per PACKAGE, even if there are multiple packages in the shipment - A 10 package shipment requiring signature for delivery costs an extra $40. ABSURD. THIS IS RIDICULOUS - ESPECIALLY THE WAY UPS HANDLES PACKAGES IN TRANSIT. The UPS facilities and drivers do not give a Rat's well...you know what. OMG. UPS IS GOUGING SHIPPERS AND CONSUMERS.

I have had the worst experience with UPS. I moved from HI to UT and I shipped my 65 inch TV. I got insurance because it's an electronic and that's what you do. I had the TV boxed up by someone who does it for a living, I didn't just throw it in a box and ship it out. When the delivery driver showed up, my husband and I went out to help right away. It's a big heavy box we assumed the driver would want help. Well he didn't wait, as we walked out the door we saw the driver drop one corner 3 ft onto his cart. He then laid it flat (there were arrows saying not to do that) and I think at that point we were in shock on what we were seeing. The driver then THREW my other packages on top of it, one of those packages weighed 50 lbs. This is all while one end of the TV was on the cart and the other on the truck so it was tilted, he then jumped out of the truck pulled his cart and the other side of the TV dropped 3 ft.

Not the first time this has happened, but the worst. A delivery about 1 week ago, they never rang my bell. I went to throw out the garbage and fell over the packages hurting my ankle, cut my knee. I hurt all over from the fall, and where I live you do not leave packages in front of apartment doors. I was at least lucky they were all still there, so I reported it to UPS. This week a package was supposed to be delivered and they claimed I was not home, which is not true and both my bells work. They took it upon themselves to send it to a call center. I am elderly; I have a bad heart and disabled, I am not saying this for pity just stating fact.

Once again, with no fault of mine, I purchased an item and the shipper decided to use UPS as the shipping company. First mistake, the day of delivery, I get notified - my package was delivered and left at my front door. I found it very odd the delivery was made at 5:52PM according to their records, but I just arrived home at 5:55, and there was no package there! I walked around the house making sure the driver didn't mistake the back yard or any other part of my home as the front door and no package anywhere on the premise. I then called UPS hoping to get some sort of assistance with this matter and I get another idiot telling me, "our records show it was delivered".

I had a package coming that requires a signature for delivery. They keep coming late afternoon when, like most, I am AT WORK. So I can have it delivered on a day off... For a FEE?! And even though I am being charged to have it delivered when I am actually at home they still can't give a delivery time so I must waste hours waiting on them. OR I can have it sent to a pick up location, free is 20 miles from my house! To have it at a closer location there is ANOTHER FEE?! So in order to get my package I have to pay them extra $$. Total rip off.

I'm a retail business and I have been shipping with UPS for over a year now. I had my first damaged piece a couple of months back - I put in a claim. The customer upon discovering all the broken glass used the packing material to gather up all the broken pieces and threw it all away. UPS denied my claim because I did not have the original packing material - only photos of the packaging, broken contents etc. A week later another piece was broken - this time I was able to get the customer to save all the broken parts. This time they denied my claim because the box was not the right thickness - my box was rated for 5x the weight and size of the item I was shipping but UPS said it needed to be rated at the highest that is manufactured because they stack boxes on a pallet and it needs to sustain huge amounts of weight.

On July 24, 2015 my patient placed an order for supplements. On August 4th she called stating no receipt. I called UPS - her package was at a Variety Store. She is 75 and unable to p/u. UPS stated she would receive the package on August 5th. The patient called me on the morning of August 6th as the package was not received. I called UPS again and was told because of a 2-day processing request she would receive her package on August 7th. Mind you... our office is in CT and she resides in NY. At 3:30 p.m. on August 7th we received the package in CONNECTICUT!!! I am now demanding a Saturday delivery free of charge. MORONS!! Who is the head of this organization?!

I mailed a package via UPS Ground from Georgia to Alabama on July 27, 2015 and was told it would be delivered on 7/28 by end of day so I notified the recipient. When I learned that the package had not been delivered as promised, I attempted to track it online only to find that the only record was its acceptance at the drop location which was a UPS store. When I called UPS Customer Service, they were only able to read to me what I could see online. Then I called the store only to learn that UPS stores are not actually UPS but are a customer of UPS!! So they couldn't help me either other than to say they had the package on their manifest proving the driver had picked it up on 7/27/15.

I was waiting on a check for which I had paid to have delivered next day priority. My mother was in the hospital very sick and I couldn't leave her. I had someone at my home waiting for the package which was to be delivered by 7 pm. I returned home - no package. I walked to my door at 9 pm my package was on the front lawn. No knock at the door no signature.

Well as I sit here on my porch, waiting for my "final attempt" of my husband's birthday gift, the time that I was promised quickly approaches. This is the second time in six months that UPS has claimed to have either delivered my packages or attempted to, but not only is there never a UPS truck, but they don't even try to knock when there is one. At least that's all I can tell. I am sure that today will be another "I'm sorry" but I am done. No more using UPS. Period. Even if I have to pay more. UPS is boycotted in my family.

My latest experience of UPS is that a 3 day courier service turned into an 11 day service which resulted in my parcel being sent back to the supplier. Although that provide a tracking service, the information contained within it is useless and does not allow the customer to provide the information required to assist in deliver. Entries on the tracking stated that the street number was incorrect and the correct address was needed along with a phone number. It did not allow me to provide this.

UPS Ground has repeatedly messed up my shipping. No matter the company I order from, they are constantly losing my package, refusing to deliver in a timely fashion, or not delivering packages and sending them back to the original point of origin. Most recently a package was delivered to my building, original company labels were correct, but UPS Ground had put secondary UPS Ground bar code labels of a completely different resident in my building on my package. They did this to no less than 5 packages that day, according to our security. Security sent them back to UPS to be corrected, since they have 5 packages with more than one person's name on them.

I've send my new 55 inch TV from Germany to England. I sent it in the original packaging from Samsung. When it arrived the screen was broken and not working anymore. When they picked it up for inspection a week later, they send it back to the address in Germany, even though I told them to send it back to mine. When I called customer service they were absolutely rude and tried to play the old school telephone ping pong game. In the end they said that they won't be paying for the damage because the TV was not wrapped up sufficiently. As a result I'm going to take them to court now. Absolutely disgusting company!

On 8/03/2015 a UPS package being sent to me showed to be out for delivery. I waited the entire day and evening. The package or UPS truck never showed up. On the morning of 08/04/2015 I checked the tracking info again. This time it read as follows (saying that I refused the package, a complete lie by UPS personnel. Here is what's showing up on tracking info, all of which I believe to be a lie and false info. I know for a FACT that the statement about "THE RECEIVER DOES NOT WANT THE PRODUCT AND REFUSED THE DELIVERY," is a LIE. UPS needs to call me or contact me by email and make this right. I have never seen a tracking info statement such as this before, and I have used UPS for many years. The person that entered this info needs to be counseled and or fired over this.

I recently purchased a mini split A/C unit, shipping included. The product was shipped in two packages. The air handling unit, and the compressor condenser unit. The air handling unit (26#) arrived when forecast, and was dropped off in my front yard and given to my next door neighbor (9 Years old) to complete the delivery. The other unit, (84#), was not with it (so they say). When I tracked the package they said it had the wrong address, however the package that was delivered labeled 2 of 2. How could that have happened? I called UPS and was told that it was misrouted and they would find it and call me back, they did not. Over the next 5 days I was promised 4 different call backs and never received one.

I AM LIVID! A few weeks ago, it took 4 days to get an envelope from State Farm because they wouldn't just leave it at the gate. We posted a new sign with 2 #s to call for deliveries. Today I was expecting a box from Alaska around 2:00. I get out of the pool at 11:45, and return a missed call. UPS has left a box marked "fresh seafood, keep refrigerated, perishable" all over it at the gate in direct sunlight. It's Texas! 94°! $45/lb x 25lbs + $220 shipping! MOTHER OF PEARL! THEY ARE IDIOTS!

The UPS on 521 N Center Ave, New Stanton, PA 15672 have nothing but bad reviews. Never answer their phone or deliver anything on time even when it is posted. A few times when ordering from Amazon with prime two day shipping items are never delivered when they're supposed to, even if it arrives at their location early and says it will be delivered before the day is through. My brother and his boss need these things on time or they lose business. They really need new management at this location or supervision. It's getting to the point of requesting non UPS service from Amazon.

I sent a birthday gift to a beloved ex-mother in law from Georgetown, TX to San Antonio, about 100 miles away. The package should have arrived the next day. I could have walked it there by now. UPS (utterly pathetic service) has been "investigating" for the past 4 days. No gift, no answers, no acknowledgement of responsibility. Next time I will use FedEx.

My work laptop required tech support. Machine was sent to corp. office, repaired and sent back to me via Next-Day Air with a 10:30 am Fri delivery time. I have UPS MyChoice or whatever it's called and notice that my unit number is not listed, so I add it. Scan says package arrived at the nearest facility at 5 am Friday morning. Facility is 15 mins from me. At 11:30 am Friday, I make the first of 3 calls to UPS Customer Service. I ask where my laptop is because I'm being paid to work and I can't because my computer hasn't arrived. I was told that 10:30 delivery time was for business addresses only and my package was out for delivery and I should expect it by 7 pm. 7 pm comes and goes and I call again. Package never left facility because there was no unit number. No Saturday pickup and now delivery will be "attempted" on Monday. I am livid!

Twice UPS has claimed delivery to these points. Twice we have had to track down the package that wasn't delivered. I just spent an hour on the phone and got disconnected while on hold for 30 minutes. This new "service" is really horrible! It's not delivery if I have to pick it up after ONE attempt! No one can seem to help me but everyone is "very sorry" that I am frustrated. What good does that do me when I need that package today as I am leaving town Monday. The last time they didn't deliver correctly it literally took months to track down. Supposed to deliver in December, delivered in March. This access point delivery that I didn't ask to be a part of is garbage. They want to save money and cut jobs.

Unfortunately I'm writing concerning the worst service that I've ever experienced at the 1412 Delaware ave. McComb, MS location. I initially received an empty boxes shipped to me from DirecTV so that I could place my television in it to be shipped back to them. As I know from a previous experience shipping a prior television to them the box was open. It has the copper bands/staples on there. If I had proper equipment to restaple the box I would have. As I entered this location I received the worst treatment that I've ever had there. My fiancé & I have been going here for years to have business cards made, faxes sent, copying done & never have we been treated with such rudeness. I guess he's the manager an older guy seemingly in his 60's as well as the older lady there treated us terribly because the box wasn't taped.

I ordered two tickets for a show and the supplier shipped them via UPS. I received an email from UPS advising delivery would be the following day. I waited for delivery but by 5:00pm nothing had arrived so I called "customer service". They advised that delivery was now 24 hours later. This means I now have to take two days off work to receive one letter. When challenged as to why I was sent an email the rep simply said "it's our systems".

A package was delivered to our new house for a former resident. I was not here but had people cleaning the house before we moved in. The driver dropped a package off and next thing the cleaning ladies heard was the driver making a ruckus going in both sides of our grass, tearing up. I took pictures that day and I have a timestamp. When I called them I didn't hear anything for 24 hours. The next day I had a friend waiting for cable to be installed and the doorbell ring. They came to investigate my claim that they tore up the yard without contacting me first. They said they tried to call but they never left a message. They said that because there is a moving truck sitting in our driveway that had just gotten there an hour before that they were not responsible for the damage to the grass. Their very is that the moving truck did it.

UPS lost a very valuable package that was tracked the whole time until it arrived at the Laurel distribution center in MD. Somehow this huge, costly item is nowhere to be found. The guaranteed delivery was Friday the 24th, evening by 8pm. I am writing this on Monday afternoon the 27th. We have been on the phone with UPS all day and have driven to the location that states our package is available for pick up. Never mind the guaranteed delivery--apparently they decided to skip it this time to make us pick up an item they don't have. We are leaving the country tomorrow morning; the package was to enable us to bring our family pet with us.

I enrolled in UPS Choice and really liked it. Now can log in to the UPS site but when I try to access the UPS Choice part it makes me log in again and says my address is already enrolled. Maybe the first time I registered I did something different. IDK. I am using the same email address and I don't understand why I am locked off of Choice.

I have bought a few things online and had them shipped to me. Everytime I use FedEx I get my items on time. Every time I use UPS I never ever get them on. For Christmas I got my FedEx item a couple days before Christmas and with UPS I got them three days after Christmas. I purchase the items the same day. Ups will say it's coming a certain day and then move the date up so it looks like they're not late when they had actually change the date. They made my daughter cry for Christmas her gifts were the only one shipped UPS and we never received them on time. No apologies, they do not care that my daughter had a ruined Christmas.

My package was not delivered because the address did not have my unit number noted in the label which was never required. At ground level entrance where all the drivers get access to our condominium building there is a electronic board were he would locate my name, dial to my apartment and ask the number and floor or he could ask the security gate when they let the truck in. I was in the apartment awaiting the package so there is no excuses.

My UPS deliveries are late more often than on time. This time I ordered several items from Amazon. The items that were delivered by USPS and FedEx were delivered within 2 days, on time. The one item that is to be delivered by UPS was scheduled for delivery today but was not delivered. It is MIA at 10 pm, with no status update from UPS. And there is virtually no way to contact UPS to find out when I can expect the package. UPS is the worst delivery service in the US!

Delayed twice due to train issues... Although my package is in a nearby city only 14 miles away. I can't even go pick it up and have to wait again! They bluntly lied to me and said the train issues happened in LA, WHEN IT WAS NOTED ONLINE THAT IT HAPPENED IN ANOTHER STATE PRIOR TO GETTING TO LA which is just a few miles away from my house. I know for a fact that they won't be taking a train from LA to my city, so why is it being held there!?

Reference to our Tracking Number ** of 29/6/2015 consignment dispatch from NETHERLANDS for MUMBAI. It seems the parcel arrived in MUMBAI on 1/7/2015 which has not been received by us till date. When we call to UPS on TOLL FREE number then they told us that consignment is hold for CUSTOMS CLEARANCE last week. We send all the needed documents to UPS people. They send us E-Mail Address and told us to mail KYC documents on given email address **.

Awful... They refuse to provide ANY customer service. There is only one number to call and it brings you to an outsourced "customer service" facility in a foreign country at which they refuse to do anything but tell you the status of your shipment and read off a script. There is no complaint department, there is no department that actually attempts to provide service to paying customers, and no department that helps with any problems.

I was told that I could pick up my packages if I got to the location before 8:00 pm. I got there at 7:46 pm and I was told by the same woman who called me to tell me to come that I could not get my packages. She then lied in the comments and said that I showed up after 8:00 pm.

Placed order with Advance Auto Parts on July 8th. Shipped same day. Left Indianapolis, Indiana and arrived in Jacksonville, FL 7/10 (I live in Melbourne, FL) then went to Phoenix, Arizona on 8/14, El Paso Texas 8/15, Abilene and Mesquite Texas 8/16, Shreveport, Louisiana 8/17 and is currently in Jackson, Mississippi as I write this on July 17th. UPS customer service was no help with their generic text book answers. WHAT UPS SHOULD DO. When the "regular ground service" package is discovered off course, it should instantly become a "next day air" package to make things right. I have shipped thousands of packages over the years with UPS and they have done an excellent job 95% of the time. They beat the pants off FEDEX, but when they screw up, they have a "oh well" attitude about it. I won't even get into how much of an inconvenience this has caused. It does feel good to blow off steam though.

I ordered a package from Amazon. The seller was in New York. Shipped the package through UPS. I paid for expedited shipping. 4 days later the tracking says delayed due to severe weather although there was not a cloud in the sky or any severe storms that week at all. I called and asked if it would be delivered on Saturday and was told no not till Monday and that the weather was in New Jersey the day it left. Actually I think they put it on a train and it was delayed but didn't want to refund my money so they use the severe weather excuse. And say it's out of their control. This company has piss poor customer service. Their employees are rude and obnoxious. Not helpful at all. Will not ship nor pay for shipping through them again as he cost for this links of service was way too expensive. if you can use another carrier then do it. UPS is the worst shipping company on the planet.

I ordered a package from Nu Skin and I got an email saying that it will be delivered by the date I wanted it to be delivered. However, there was no note, no call, no NOTHING 5 days after the delivery date I requested. So I called UPS customer service 2 times and they both confirmed that it was at a UPS customer centre at 790 Belgrave Way Delta, British Columbia V3M5R9. I drove there instantly after the phone call because I was already pretty frustrated with their delivery service and wanted to just get it back.

OMG!!! I never write reviews but for these incompetent jerks I'm making an exception. They have tried to deliver a package 2 times but have failed since I live in an apartment building and they need to call my apt through the intercom. I've sent them various messages asking for them to let me know they are at the door so I can come pick up the package. Can they do that? No, it's too complicated for their simple neanderthal brains to handle. There is a UPS store at .02 miles away from my apartment building. Can they leave my packages there for me to pick them up? No, they can only leave them in WATERTOWN almost 3 miles away from my home. I'm at loss for words for how incompetent these idiots are. I would definitely pay more to have USPS or FedEx deliver my things rather than these imbeciles. Also, don't get me started on how useless their site and their UPS My Choice (whose freaking choice?). It is complete BS. Hope they go Bankrupt.

Please allow me to tell you what UPS did to me! On May 28th, 2015 we issued a pick-up for a box containing the rear end for our lawn mower. We inadvertently entered in the value of the part at $100, having no idea of the value. On June 28th we received a call from the gentlemen whom was to be repairing and returning it to us, stating he never received the package. Long story short, UPS had lost our 35 lb pkg. They sent us an email with links on where to file a claim. Right away without even taking a day to look for it, never mentioning that they were never going to reimburse us for more than $100. They told us to get documentation of value for new, used and refurbished parts so we did that. Those prices were $550-$750.

My $2500 computer turned into a $4000 computer in an instant with all of UPS' ** that they made me pay. I've never had any of these problems with any of the other big shipping companies. Luckily (and surprisingly) I was greeted to a nice delivery man who was fully cooperative with the whole process. When I asked him how much I would have to pay on my delivery taxes he responded with "too damn much!" He helped ease the pain of UPS basically telling me to drain my wallet. I will never again go with UPS, and I wish that kind gentleman the best of luck with his career (hopefully not with UPS).

We are a small three person family Company. We hand make our products with great care and attention to detail. We shipped a box of 1000 cloths to a very large and very important business customer of ours. UPS destroyed the box somehow and repackaged it before delivering it. Problem was it was short 69 cloths! We replaced the shortage to our customer at a cost of $275.00. UPS will only paid $100.00 because I did not pay the extra insurance cost. I have spent three days on the phone answering their questions and filling out their paper work, not to mention a 1/2 day remaking the cloth order.

I needed an envelope delivered ASAP. The UPS store I worked with "guaranteed" the mail would be delivered the next day, Friday, by 3:00. By 3:30, I knew that the package was not being delivered on time. I went back to the store, and they "processed" my return. Three weeks later, I had yet to receive this check. I went back to check. The store passed it off as a UPS "corporate" issue. I talked to Customer Service and a supervisor was supposed to return my call. Of course, no one from customer service contacted me. I called back. There was no record of my previous call. After an hour, I finally gave up.

I ordered a couple of pieces of furniture by an online retailer, which I was supposed to get yesterday, the day UPS said it would arrive. Online it said that delivery had been attempted and no one was home, and that I had requested it be held. Truth is, I took a day off work to wait for it because the UPS delivery man could have arrived at any time, and no one came by, and no one called. I was angry, so I called UPS and they said they would call me back - this happened three times (me calling UPS and them promising to call back). No one called back. So I called them again, and a very rude, ignorant and downright clueless woman began to be rude and swear, saying "We don't have to do anything, and go ahead if you want to do something about it". By this time I was fuming, I mean how the heck do you even lose a package's sticker, unless you damage the entire piece of furniture.

I booked a parcel to be delivered to South Africa using UPS (2-3 day guaranteed) through Transglobal Express website. The parcel was collected and delivered to UPS SA. However it has been held there for the past 5 days and no one contacted me to say there was an issue. I check the tracking daily so I knew it hadn't been delivered. I asked UPS SA to advise what caused the delay. They told me they needed the recipient's ID number, which my brother in law provided. They then told me I needed to advise split costs for each item, which I provided. Then nothing - RADIO SILENCE.

Ordered clothes from a website and UPS delivered package to the wrong city. Their response was to "launch an investigation" (after telling me the package was "delivered" already). Now I send medication to my son overnight. Package didn't arrive on time. Tracking info said package had a "destination scan" 10 minutes from delivery address, but customer service said they "could not locate the package". Now they are "launching an investigation". UPS cannot be trusted to do the basic service they are supposed to provide.

I stayed home 2 days waiting for my laptop to be delivered only to discover a note on my door saying they tried to deliver my package. Shouldn't they ring a doorbell if they need a signature?! No one at customer service seemed to care. What if I don't hear them knock tomorrow either. This is a house not a studio apartment. FedEx I'm yours! I'm not leaving an order number on your form so my laptops not confiscated. But believe me, this is a valid complaint!

THREE BROKEN HIGH END TVS IN A ROW!!!! Initially I blamed a bad batch or even the company of long standing that I was dealing with. When the last screen was twisted I took a picture of it and sent it to Samsung who informed me that it was physical damage due to shipping. I have had to package and re-package these sets over and over and over again. SCREW UPS.

My mother died. A kind friend across the country shipped some flowers to my house. Unfortunately she required a signature. I work and am gone, and I do not have ESP. UPS 'attempted' delivery there required 3 times, knowing these were flowers, but NEVER ONCE LEFT A NOTE THAT THEY DID. They refuse to deliver again, to deliver to my office, or to do anything - despite their never leaving me a note. In the midst of my mother's funeral preps, I have to drive to the other end of a large city to pick up dead flowers. Their so-called 'customer service' representative wouldn't budge from the rules or lift a finger in my attempt to explain this. UPS has lazy and indifferent employees, and a too-inflexible bureaucratic company with inflexible rules to do such deliveries effectively.

Wanted to register at the UPS website. Was told my home address was a business, which it is not (condo) and that I had to talk with a UPS representative. Went to "chat" and was told it would be 8 minutes, while I was waiting it went up to 12 minutes. What kind of customer service is that?

I've never been anywhere that treated a customer with such disrespect as the Huber Heights Ohio store #2659. Talks down to customers even while I was in line. Thought maybe I was safe but; no. Her whole approach was downright hateful. Feel like getting belittled, this is the store for you. She should be shut down!!!

I placed the order on July 6 for an beach umbrella on Amazon. Everything went fine on the placed order from Amazon. Except the ** UPS stating that: "The street number is incorrect. This may delay delivery. We're attempting to update the address / Delivery will be rescheduled!" Which they have shipped on my address before 10000 times and still can't find it! Then I get a call from UPS lady stating that address was wrong, then she said driver cannot find your address because he is not familiar with that area!!! Made no sense to me at all, she was just trying to make excuses that they have a driver that doesn't know the area!

I had sent a package on 6/16/15, and was told I would have 2 day delivery. When I had checked 2 days later it still had not been delivered and it was saying I had an incorrect address. I then called to make sure the address was correct and they had told me that the address was correct and they were not sure what had happened. So I told them if they could not find that address to send it to a different address which I then gave them.

I live 2 minutes away from UPS office, and since 6 am my package is out for delivery. I waited and waited till 7pm they did not show up. I call them and they are saying the driver make an attempt to deliver and no one was home. This company suck. FedEx is best, USPS second. I don't even know what to rate them, they suck.

Arrived home from work at 4:30 p.m. to find two packages on, and against my truck (which is parked approximately 5' from the street). The smaller one on my driver's side windshield, the second larger package leaning against the front driver's side tire, near a puddle of water. The larger package was also labeled Fragile, and signature required. Ouy!!! 50' away from my covered porch that has a secure box for packages, and is labeled with the address in large reflective numbers. Laziness much?!!

I received UPS note that a delivery attempt was made on 7/2/15 and 7/3/15, and that a last attempt would be made on 7/6/15. The note also stated that it required a signature. I was not given a time frame of when this delivery attempt would be made, so I made arrangements for someone to be at my house the entire day. I went online the next day to track my package, and it shows a delivery attempt was made 7/6/15 at 6:17 pm, and that my package was being returned to the sender. Me and my husband were sitting in our living room at 6:17 pm. Also, there was no UPS note left by the driver, confirming that there was no delivery attempt made on 7/6/15. I called customer service and was told that there was nothing they could do and I would have to contact the sender and have them ship it to me again.

On July 3, 2015 I was to receive a shipment from PSSL of 2 speakers that I purchased online. I waited all day for the shipment and the driver never rang my doorbell and just left the pickup notice. I had to pickup myself and UPS did nothing to help the situation. Upon bring my speakers home I noticed the speaker grills were damaged in shipping. Again I had to wait for UPS. I saw the truck outside and waited for the driver personally. The driver was ready to leave until I asked him if he had a pickup. Then he told me he would have never came to my apartment because UPS failed to indicated the apartment number which I saw written in at the top of the return slip. The driver came upstairs and took the packages, which he would not have done if I didn't step in.

Alright, don't get me wrong. UPS is awesome because they take care of packages and they bring my items the day Amazon says they will arrive, and they do arrive. But the thing I hate about UPS is that they don't bring me the packages in the timely manner that I like, instead I have to wait for the whole afternoon in order for my items to get home. I get my items in the evening, this is not a timely manner. A timely manner is when USPS leaves my packages at the PO box before 11:00 am. Overall, I just think that if Amazon sellers gave me the option for shipping carriers, I would either choose USPS or DHL and I would definitely avoid UPS because of the lack of timely manners.

On Saturday, June 20th, around 10:30 AM, I stopped by your store on Washington Street in Wellesley to inquire the status of two books we shipped on June 1st. My son went into your store with two books on June 1st and purchased an envelope for $4.18 (from your store) which he used to ship the books to Amazon. He handed a USB port to your employee to print the UPS label, which he did and then proceeded with shipping the books.

Online tracking said package would be delivered Friday. On Friday it changed to: delivery Monday. The package arrived at UPS center @ 11:30 PM (arrival scan) Thursday night. It didn't get destination scan until 1:52 Pm Friday. There is no reason it could not be delivered Friday like tracking said it would. Tracking #**. Don't list it in online tracking to be delivered on Friday and then change it at the last minute to Monday. Why have online tracking if it does not give the correct information? This happens all the time and I'm tired of it. Maybe FedEx can do better.

I ordered BIRTH CERTIFICATE from Dept of Health and paid for AIR OVER NIGHT SERVICES. ON 7/3/15 at 10am I got this msg. "Tracking # **. Brooklyn, NY, United States 07/03/2015 9:44 A.M. The receiver has requested that we hold this package for a future delivery date. Delivery will be rescheduled." Nobody ever showed up at my door or at least contacted me. I have an appt on Monday 07/06/15 at Russian Embassy and need this document, which apparently not being delivered to me because of Terminal issues. Therefore affecting whole process for my Child's Passport and visa process who is citizen of both countries - USA and Russia.

I usually trust UPS much more than any other company but today I was greatly disappointed. I ordered desktop which costed me about $600 and it was on delivery with something else. They dropped off one of package but not my desktop! I was confused and when I checked status it said delivered. I saw him dropping off one of package on my neighbor's porch and check. Guess what? It was mine! My address and name was clear on it without error. Anyone could tell it's desktop due to box. What was he thinking? It was $600!!! Not only that I had to go pick it up myself but when I called to complain, person I talked to didn't really care! All she said was they will make sure they go to right address next time. Really? Because I'm not planning to use them much more from now on. Thank god I checked window and saw it otherwise I would be screaming over the phone to person who don't even care.

iPhone sent by Apple May 26 2015, Iphone UPS July 1st. Gave landline and Mobile. Delivery attempted July 3rd. Phone call from delivery man morning of July 3rd. Stayed home all day as no estimate of delivery time. Courier tries to call me at 2.20 pm. I call him back at 2.34. No reply. I make contact with him at 2.40 pm approx, he refuses to deliver. Dec 1st 2014 same thing happened with courier Abe. I had to drive 15 miles to collect Package. WHY DON'T SHIPPERS USE POSTAL SERVICE? IT'S MORE DEPENDABLE.

During February 2015 when there was a lot of snow, a UPS truck got stuck in our newly paved driveway. He put chains on his tires and proceeded to spin them for almost an hour. I personally went out to tell him to stop doing that: he had called for a tow truck and he should have just waited. The next day we could see that he had dug holes in the blacktop that went completely through the top layer of asphalt and into the base. We now have multiple holes in our driveway and our cars literally bump over each and every day while we try to get UPS to pay to fix it. I had to call UPS many, many times and to get an initial response - at which point a supervisor came out, took pictures and said I would hear from their insurance company - Liberty Mutual.

DESERVES A ZERO BUT THAT'S NOT AN OPTION. I was at home standing at the front door (actually open to let some cable workers in) when I see the UPS truck drive right by my front door without stopping. I was at home specifically to pick up the package since being notified of the time of delivery. To my amazement, I then get an email a few seconds later saying "The recipient was not available". Really, how stupid are you? We saw you drive by! When I called customer service they said I must be mistaken. And the other two people standing with me? "We stand by our drivers." I then have to PAY to have it shipped to an alternative address since I cannot be at home the following day. UNBELIEVABLE!!!

I called, June 28th 2015 at 6:02 am to schedule a pickup for delivery. My call was answered by some man who could barely speak english, who told me a driver would be by 8 am and 3 pm. He told me there would be a $7 additional charge to pick up the package, which I agreed to, and that I needed to provide payment for that up front. I gave him my card number. I was told that I would fill out the payment information for the actual shipment manually when the driver arrived. I was never given a claim number, which I thought was odd at the time.

Recurring problem: I receive an email notification that a package is scheduled for delivery by UPS. I arrange to be home in order to receive the package. By the end of the day, no one has rung the bell. No notice has been left on the door. But, the online system shows that a delivery attempt was made, and the receiver was not home. This is not an isolated incident, but a routine occurrence - one that sometimes results in my packages being returned to the sender. The driver(s) are clearly falsifying their records to show that an attempt was made when it was not.

I moved my dad from Florida to a nursing home here in NJ. I packed his stuff in boxes that I bought at Home Depot the same day. I took it to the UPS Store #0288 at 3389 Sheridan Street, Hollywood, Florida. Paid $75 to ship. Items in the box were over 40 years old and meant a lot to my father, i.e. paintings that were painted by a loved one 20 years ago, wooden statues, and many pictures in frames. We were hoping to make the transition into the NH easier by decorating his room to make if feel like home.

An important package was scheduled to arrive by Friday at 3 pm. It had not arrived by Saturday, so I called UPS, who informed me there was a delay. I asked them to send the package to a new address because I was moving on Sunday. They would not, but they said they would hold the package until the sender approved the address change. I was ok with that solution, but UPS did not do what they said they would. They delivered it to my old address. Given that they had made a mistake, I asked that they pick up the package and deliver it to my new address or hold it at the center. They said they could not.

It's hard to enumerate all the problems with this company. They aren't contactable. They say they'll respond to email within 4 hours, and never do. The telephone number gives ~5 automated options to select from, and I can find no way of navigating their automated operator to a human respondent. Dialing '0' does not work. They often do not deliver packages by the specified date. On the tracking information, I am only told, "Severe weather conditions have delayed delivery." This excuse has been given in Southern California, where the weather conditions at the reported depot were 0 in. precipitation and 13 mph winds.

Our neighborhood has had many package thefts lately. We were among victims. I scheduled 3 packages worth $900 for when I would be home and was promised delivery 3-7 pm. Paid extra for this. My ill 98 year old mother was waiting for me at 7. No packages. Called UPS customer service and was told they couldn't contact truck when I know drivers have phones. I finally gave up and was late, mother suffered, terrible service.

I resided in Saint Pete Beach. Sold a water cooler to a gentleman in Kissimmee Florida. He arrange pick up with a UPS. Showed up - he said he did not have a form so he won't pick up Wednesday. Thursday morning another UPS guy he said Saint Pete Beach is his regular route. Showed up - he said I did not have a form filled out. I explained that nobody left me a form to fill out. UPS Guy left me a form and he said he did not have time to wait. He will come back later.

I was the shipper and the receiver. They opened my package and lost half part of my stuff and returned to the store. They asked me more money for returning to the store (2000 miles)!! That is ridiculous. If they could return the damaged package 2000 miles back why they couldn't ship it 1 mile to the destination? They lied and told me, "You refused to receive the damaged package. That is why we return it." Why should I refuse my package?? They still keep my package in the store and asking me for money to give my package to me. And they don't know what happened with the rest of my package although they opened my package and repack it.

We paid for overnight delivery for Friday of awards for a children's competition. Due to an error by UPS an E was added to our road address. In our small town both roads exist however the UPS truck routinely travels both of these roads! Our pkg finally arrived Tues at noon! After hours on the phone we had to have the company that sent the pkg get involved and they were able to get the money back and will credit our account. I tried to get the # of the local distribution center to alert them to the road names and to find out why it took 4 days to get our pkg. I was bounced all over the country/world and nothing. I will never use UPS again. I will tell my neighbors to opt for any other delivery service than UPS. A simple phone call would have helped a lot. Rudeness towards my husband was the last straw.

I sent a package with an espresso machine, 3 gift cards to different stores/restaurants, and a custom made gift with my newborn baby girl's picture to my father last week for father's day. It was on the truck out for delivery at 6:56 am last Wednesday and all of a sudden the contents are "destroyed/missing" and the box is thrown out. UPS claims they don't know what happened and that it's my fault for not following their packaging guidelines but how can they even assume this if they've thrown out the evidence?

Supposedly, UPS came three time to my door to deliver a mattress. One I've been waiting for. However, they only left one notice on the door, which I saw on Friday, saying they will try again on Monday. I was home already when they came on Friday so I had reasons to be worried. Today I left a note on the door, to make sure the driver calls so that I can open the door. I found out a couple of hours later that they "made a third and final attempt". Well I was there so it is odd. I then called UPS, was forced to pay a $6 for them to try again tomorrow. For them to send UPS people with my item, for which they do not even make any attempt to make proper contact.

I'm utterly dissatisfied with UPS. I was supposed to receive a package on Friday (in time for the prospective Father's Day) that contained urgent items. However, when the time arrived for UPS to come, the driver was feeling rather lazy. He didn't even bother to enter my building. He called from the outmost gate (which I opened) and that's it. I called UPS service headquarters to figure out what had occurred. They simply stated their sorrows and offered meet points. I drove around Miami to those specific locations with no luck. The driver didn't want to meet us at all (he skipped every place). It turned out to be a horrible experience. Really bad service.

Had Morphine and OxyContin overnight where I am staying. It was not delivered to me just dropped off at the front desk where I am staying. All carriers deliver to my door even UPS but not this day. Front desk just puts everything on a table. Hundreds of people to see and pick through. I called to complain and Driver retaliated by not delivering my boxes the next day taking everything had the wrong address. FedEx is the best shipping company in the world with the United States Post Office a close second. UPS sucks! UPS sucks! UPS sucks! UPS sucks! UPS sucks! UPS sucks! You would think that drivers being given shares of the company would care more but this is not the case. All they do is complain and think of ways to retaliate when people complain about delivery.

Guarantee 2 day delivery? My package was not delivered so I called the tracking service and was told it would be at my house for 7pm. I took the day off work and waited... Nothing! I called back and was told a attempt was made... ** liars. I sat on my front porch. Nobody came! I checked the cameras on my house and no sign of a UPS truck. When the incompetent drivers for UPS don't feel like getting their lazy ass out of the truck they just say nobody was home. It's now Saturday and UPS is closed. My package is sitting in a closed warehouse so I can't even go pick it up and do their job! What a disgrace for a courier service! If you can't deliver on your promises and blatantly lie to your paying customers, you should be closed for the weekend and don't bother opening your doors on Monday! Your Father's Day delivery guarantee will not happen! Thank you for ruining my Fathers Day weekend UPS!

I sent my brother's license which I stressed to UPS store in Waikiki its importance. She advised to pay a certain amount, it guarantee delivery next day which I DID.. she also advised it's very secure. All lies!!! The very important license got lost in the mail. When I noticed this on the tracking the UPS store was no help to me. She said it's not her issue and she can't help me. She can only see the tracking like I do. I have been non stop on the phone to customer service and they are doing an investigation but still no license. Once again the lady from UPS store Waikiki has been no help and said she will not send it back to Australia if they find it because it will cost her too much money. I have never in my life had such a bad experience and this has not only ruined my holiday, it has caused much upset because my brother has no license. I would never ever use UPS ever again and will like to warn people to never go through what I am going through.

I had a package to be delivered to me on 6/19/15. I tracked my package from shipment number provided via email. I get a notice on my email that UPS could not deliver my package because driver delivered my package to a post office in a different city 45 miles away from my address. I contacted customer service and they said since package is no longer in their hands they could not help me. Told me to contact the shipper. Shipper didn't do anything wrong, UPS did! Now I have to take off work and drive out of my way to get my package because UPS drivers can't read. Don't use UPS if possible. FedEx is the way to go for now on!

Having developed positive relationships with business partners and their reliability to come through is a matter of "quality" in those outputs when closing a deal is essential. UPS has lost my business to a massive order when their freight delivery came in damaged. The claim process which started in October of 2014 is still being "escalated" to appropriate managers. It is June of 2015 now. After 66 emails and hours of phone calls, and 2 full independent claims investigations by UPS, my case has been closed 1 time, and in "escalation" for the rest. After their own investigation has countered their own decision to deny in the first place, now it has taken them yet another 6 months to have seating on someone's desk all the more.

The few times my shipment has actually gotten to my address it was just thrown at the door. No attempt was made to let me know it was there. I have had a new computer (logo all over the box) left in the rain by the front door. I was lucky no one stole it. If you can get someone in customer service they will flat out lie to you.

I had to send a package to my son containing medicine because his drug plan does not cover the cost of his prescription where he currently lives. I sent the package priority, which costed 40 dollars (much less than the regular price of his medicine). On the day that he was supposed to receive the package, he waited until the guaranteed delivery time, and when it didn't arrive, I called the customer service line. They told me that the package was currently being delivered, that it was on the truck. A few hours later, when he still hadn't received the package, I called again. The customer service representative admitted that at their depot, they had entered the wrong address. So I gave them the right address. A few more hours went by, and he still had not received the package. I called again and told them that he had to receive the package that evening, as he required his medicine.

I ordered my dad some shoes from Cole Haan. I wanted it to be a surprise. Something told me to order them early to make sure he gets them by Father's Day. Well I'm glad I did. The first pair of shoes were delivered to the neighbor's house and left on the porch. I called my dad around 7 pm the day of delivery to see if he got the shoes because the site said they were delivered. He said no he didn't get anything. So after looking around his area for the item, the neighbor brought them to my dad. Unfortunately my dad had to return them due to the fit of the shoe. We ordered another pair. The site said they would be delivered on 6/15 so I kept checking to see if they were delivered. Around 5 pm on 6/15, I tracked the package and the update stated no one was available and they would attempt to deliver the next day. I called my dad to ask, "What was going on?" He said "No one ever knocked or left an attempted delivery slip."

On May 22, 2015, I shipped a Trek 1000 road bicycle from a bicycle shop in Endicott, New York to a bicycle shop in Chicago, Illinois via UPS. I received a tracking number. The bicycle disappeared from the tracking schedule in Syracuse, New York. No further information available. My son checked online and the trail ends. He called UPS and they asked if he wanted to start an investigation. He said yes. That was a month ago. I just called again. They have not called or provided any information to my son or the original bike shop. They terminated the investigation. The Bike is gone and they have no idea what could have happened to a bike in a shipping box. They will pay an insurance claim of $100.00. This is completely unacceptable, especially when the representative explained that it is their fault. All documentation was properly provided.

But nothing.

TORONTO, ON. I ordered a package that was supposed to be delivered on Friday June 12th. The UPS delivery person buzzed me but I was unable to get to my phone. Not expecting to get a package that day. I went to the entrance of my building and there was the UPS sticker without a time stamp. I call UPS immediately to have them attempt to deliver my package again.. And I didn't receive it on Friday.. I called back and they said they will ensure that you receive my package today Monday June 12th. I received a phone call this morning from UPS to tell me that I will get it tomorrow and that I wouldn't have to wait so long had I gone to pick it up at the UPS location. I'm sorry, but if you wanted to leave my house with my 6 month old daughter I would have went out shopping for the item myself instead of buying it online. The customer service lady was very rude also..

I ordered a phone online and had it expedited shipping for next day delivery. My mom stayed home the entire day waiting for my UPS package. Got home after a long day/week of work hoping to get my phone, and guess what, no package. Checked online and it showed attempt delivery at 1:30pm. My mom stated that no one rang the bell at her apartment nor upstairs apartment. Contacted UPS and was on the phone several times for about 1 1/2 hour + online chat. One of the representative stated that the delivery guy try "KNOCKING ON THE DOOR". I ask why didn't he rang the "DOORBELLS". Another representative stated that it was not the driver's fault that no one answer the door, and another representative tell me to get a car service to the UPS location to pick up my package.

Last year I ordered fairly expensive earrings to be delivered by UPS requiring a signature at the time of delivery. I received 3 failed attempt notices on my door, 2 of those times I was home. I had to drive 60 miles to retrieve them from the nearest UPS warehouse. Not much of a choice. They were my daughter's Christmas present.

UPS tried to deliver the package during the day when no one is home. When I called to arrange to have the package left at a UPS authorized pick up location (that I had just picked up another package from the same sender the day before), was told that they could not re-route the package without charging me a fee. After 20 minutes on the phone with an employee who spent more time explaining the variety of their delivery options and how difficult it was to get the packages to everyone, I finally gave up and asked to have it delivered to the main depot for me to pick up which is 26 km out of my way. Was told that their hours for pick up are 0730-0900 and 1630-1800. WOW......talk about catering to the customer eh? The sender paid to have it delivered to me and now I have to pay my own gas out of my way on UPS' 3 hour time window to pick it up. I cringe any time a sender uses UPS and would never use them to send a package.

A friend from Minneapolis, MN sent me a box via UPS before Christmas. She called to confirm I received it. I told her "No, I had not". She told me it was delivered. I told her I did not get it. She called where she sent it from for more information. I contacted my local office. They told me it was delivered. I told her "No, it was not". She asked if I wanted it investigated. I told her, "Yes I did". She said she would talk to the driver. The next day she called me back and said that the driver said he delivered it to some woman. I told her it was not me and to ask the driver where was this woman located and what did the house look like. She said she would look into it further.

I placed an order with BSONYC a beauty supply/wig store in new york. I received an email that the delivery saying that the package should be delivered by June 8th, 2015. When coming home from work, I saw the UPS notice on my door, there was no reason for the package not to be left on the first attempt. My son was home and said he never heard the door bell. The second one attempt was scheduled for Tuesday, June 9th between 10:30 and 2:00. Because of what was written on the notice, I waited until 4pm. The package was delivered much later than the estimated time, on my return the second notice was on my door. The second notice said it would make the 3rd attempt on Wednesday, June 10th, estimated time 2pm-5pm. This delivery didn't come until after 5pm, therefore I missed my package for the third and final time.

I hate UPS... For eight years UPS has damaged and misdelivered my packages to a point that I want to scream!

Although my gate is open, the white UPS driver ** leaves my packages at the gate. Said he doesn't want to get stuck inside a closed gate! I am NOT going to shut him in! I don't like my packages wet! The African American UPS driver comes up the driveway and delivers as expected. BTW, FedEx always delivers to the house also.

I had ordered an exhaust system kit from a company in NJ. Once I received the tracking number, I checked it and it said my package should be here on Monday. I thought, 'Yay! I'm going to get to fix my car!' Nope... Monday came, I waited and checked the tracking number, it stated that it was 'Out For Delivery', but never came. Ok? Tuesday... the same thing. I waited, checked the tracking number and again it said, 'Out For Delivery', and again, nothing. Wednesday... I called them up to see what's going on, and they said their computers say that it was scanned in, but never out for delivery (well isn't THAT convenient). They asked what my package contained and I told them. Lo and behold, the lady said my muffler was right outside her door. She said they can ship it out right away. I told her don't bother, I'll come get it (if it takes them 3 days to ship a package 10 mins away, then yeah... I'll come get it myself).

I was asked to sign for a package by our neighbor ** while she was at work. When the UPS truck arrived at her house, I went to our front porch and called over that I was asked to sign for it. He said no, and I asked him to read the note she had left. He did and came to deliver it to me. I asked his name to report what he had said and he said he didn't say it and that he could refuse to let me sign and take it back with him. He did so in an extremely rude manner so I signed it anyway since ** needed it today. I am sorry to have to report anyone and have never done it before.

I had to ship several boxes from NJ to Phoenix Arizona. I thought because of the distance, I should purchase specifically UPS boxes from the UPS store, at $5 a box! I did not purchase quite enough boxes, and ended up using a couple no-name file boxes and a larger box from Uncle Bob's Storage. How is it that the UPS boxes delivered looked and did the worst after delivery?! The boxes arrive like beach balls, having no structural integrity remaining, and some had rips in the cardboard. Luckily nothing fell out of the boxes, but a few things were broken inside, despite having things wrapped well and the boxes were stuffed with extra padding.

I will never use this service again. Terrible customer service, if you can call it that. They don't care about you or your delivery, just your money. As bad as USPS, if that is possible.

I had happily ordered the newly released Splatoon by Nintendo and was very eager to play. It goes downhill when I wait for my package to arrive for 4 hours and I get the news they mixed my package up with another one that wanted to wait on their arrival. Now when I check on it it says it will arrive by the end of today but it's already 11 pm. With this dilemma, I consider UPS a very unorganized, careless, and liars due to my experience and what they had told me. Although I did have good experiences, this makes me have shame for the grand company.

I requested a package next day air service. Their website stated it would be delivered before 7 pm. The package was tracked as being put on the truck out for delivery at 8am the following morning. Around 4 pm the package still had not been arrived so I called customer service to see where it was. After over two hours on the phone finally at 6 pm they came on and told me it would be at least two more hours before it would be delivered after their promised 7 pm time. I spoke to three different "supervisors" or people claiming to be supervisors with no avail. If I needed an important package next day air for a confirmed delivery by a set time I would never use UPS again. Also, I asked for my money back and they told me no.

I live in a house behind another house. At 2:58 yesterday afternoon, I saw a ups truck pull up at the top of the shared driveway. The occupant of the front house brought the package to me after he found it on their front porch. I don't think the driver even looked back this way.

I was to receive a package containing an electronic device ($250 value) on June 2. Instead on that date I received an email first from Amazon and then from UPS stating that UPS had sent my package to the wrong processing facility and it would be delayed by one day. I was disappointed but waited patiently. On June 3rd I went in the garage, got in my car, opened the garage door and drove out. Immediately I felt a bump and heard a crunch. I stopped and got out of the car to find I'd driven over my package. I was furious that an adult, whose job it was to specialize in "safe" package delivery, would leave a package 2" high and 12" wide on the ground directly in front of the garage when had they set it 4" to the right it would have been on the sidewalk and therefore safe.

UPS is probably the worst international shipping company I have ever dealt with. Their service is lower than in most 3rd (or 4th) world countries. I paid for guaranteed delivery for Wednesday (6/4/15). After 5 calls, package was still not expected to be delivered even 2 days after the "guaranteed" date. Despite delay due to their own "missorting" UPS does not give any extra priority to the package. From their point of view - "it's not their problem". Call center people speak TERRIBLE English (outsourced to Tijuana I think - not sure) and will simply say "Amigo - we understand but sorry - cant do anything".

I purchased a computer from Ohio and UPS system said it would be delivered yesterday between 1:30-5:30. I kept track of it via the tracking number and every 30 minutes I checked to see if where it was. Then at 4 pm when I check the package a message said that there was an attempted deliver and the party was not home at 3:54 pm. So at 4:05, I started a chat which said there was a 6 minute wait then changed to 7 minutes until nine minutes showed up at 4:26. I decided to call the 800# only to be put on hold again.

Ok. To add some validity to this post, let me preface by saying that I have a lot of packages delivered by UPS. In 2013 I had more than 80 packages delivered and last year more than 50. Anyways I ordered some sunglasses from an online store and had them shipped to my house. I usually follow packages via the tracking number as well as receive SMS notifications when packages arrive. Anyways, I was notified while I was at work that my package was delivered. Normally the driver leaves the package right in front of my front door which seems insecure given that I have a corner on my porch that they could put it behind. In any case, when I arrived home that evening the package was not there.

I signed on to UPS website to have a small package picked up in Louisiana and delivered to my home in Texas. Paid for it on their website and nothing was ever picked up or delivered. The charge was approximately $80 to have picked up by 6:00am in Louisiana. After not receiving the package, I called UPS customer service, gave them the same pick up and delivery information again and they took my credit card information a second time over the phone. Still no package picked up or delivered. This time the charge was not $80 but he stated the new cost was $8.00???

UPS delivered two separate packages to two separate addresses, both of which required a signature, on the same day. They refused to give me any time other than "by end of business day," so I was only able to be present for one delivery, and missed the second. UPS offered to deliver the package the next day, but I could not take time off from work under such short notice. UPS told me I had to either pay $5 to reschedule the delivery, or $6 to pick it up from a location more than 30 minutes away.

Been waiting for my package 2 weeks. Have called 3 times just to find out I was lied to by the first and second rep that I spoke to, who told me my package would be there that day. Now they're telling me tomorrow. If you care about your package showing up on time and getting what you paid for from a company with HONEST service reps, DON'T use UPS. I use FedEx all the time, never had this happen. So disappointing.

I have a business and needs UPS to pick up packages. On the UPS site, you have the option to fill in the time that you need the driver to pick up the package. Every time that the driver has to pick up the packages, he is always late, like 3 hours past the time that I have scheduled.

I was waiting for a package to be delivered today. I have had issues with UPS in the past, so I made sure that I was constantly checking the tracking for this package. It was delivered at 12:46 pm and I went down within a minute. The driver did not buzz my apartment or anything to let me know it was there, so it was a good thing I was following the tracking for it. When I went downstairs, it was nowhere to be found. I called their customer service number right after to ask if their driver had just misplaced it or not delivered it yet. The UPS Customer service went through their local office where they were adamant that the package was delivered. I think it very suspect that the package was delivered but somehow missing within a minute's time. This is the last in a numerous amount of grievances I have had with UPS, I plan to be determined in only using other delivery companies from this point on.

I am truly frustrated and disappointed with UPS service. I have lost 2 packages from this company and have received no follow up phone call or inquiry about my merchandise. Customer service from the claims department is unreliable.

I placed an order with Amazon for a queen bed frame with headboard. I tracked the package daily to check its status, every single day I tracked it, it said it would arrive Thursday. Thursday came, it still said it would arrive Thursday, by the end of the day. I stayed home literally all day Thursday, which is one of only three days I have off in a two week span (therefore I had PLENTY I would have rather been doing than confined to my house) and it never came. Friday I rechecked the tracking, idiotically, it was still saying it would arrive Thursday. Saturday it finally said I missed the arrival of my package because it just so happened to come Friday at 5 PM, but by then I was at work.

Had important legal documents sent to me via UPS. UPS sent tracking numbers and told me package was delivered. I was home all day and NO PACKAGE WAS DELIVERED. I need these documents or I miss a very expensive trip. I called up customer service who told me package was delivered. Duh! If package was delivered I would not be calling you!!! Then he tells me that investigation could take 8 BUSINESS DAYS!! How long does it take to call the driver and ask him where he left the package. The 8 days is not even a guarantee that I get my documents only to see if they can find out what happened. They really need to hire drivers that know how to use GPS. How hard is it to deliver a package to the right house!

I would say for close to half of the time, UPS would simply drop off our packages at our front door without ringing the bell to notify us that the package was there. I believe just ringing the bell, without even waiting for someone to answer, should be a minimal courtesy that UPS should offer to their customers or their customers' customers. The longer a package is out there, the better chance it can get stolen, or ruined by the weather -- rain and heat.

Paid 2 days delivery on 5/27/15. Gotta wait til 6/01/15 - On 5/27 I filed to get a replacement card for 2 days service, wait till today 5/30 to investigate? Spent 4-5 hrs speaking with various UPS supervisor and each one agreed I suppose to received it 5/29 and had to wait till 6/01 more info? I need refund.

We did have UPS delivery then driver told his supervisor the road was too bad.... We live on a dirt road that is graded twice yearly. The driver told us he could no longer deliver to us.. He started leaving small packages in my mailbox 5 miles from our home. He marked all large packages as refused by sender and returned them to sender.... I have switched to FedEx for all my purchases but still some companies still ship UPS.. When that happens they go back as refused... We have never refused anything.

I told the company I purchased thongs from to please do not use UPS again. They did not deliver my package. They attempted to deliver it on May 26 & 27. They were supposed to deliver "on the next business day." I was expecting to get the package yesterday and I waited all day yesterday, did not leave home but they never showed up! So today I waited for it again but could only wait up to 1:30pm. I registered on UPS website to possibly schedule the pickup but it was asking me to pay $5 to make changes. I had to go out and do chores and go to the doctor today.

Every once in a while, UPS service is fine and they do what they purport to do. Other times, particularly if you have to call and work with customer service, they are obtuse, inconsistent, and utterly unhelpful. I recently had to reschedule a delivery from Amazon. I tried to do so via My UPS online, but was unable to. UPS said that Amazon had not provided some needed information and that if I wanted to reschedule a delivery, I should do so by calling them. (To be fair, the rep at Amazon who was listening to that particular conversation wasn't able to address that issue.)

I was to receive a next day air package on Friday, but my package was left... Just like that it was left in the warehouse, so now I have to wait additional time for my check. It was a careless move and to compensate they are trying to mention an upgrade to next day air, lol when I already had next day air. It was a poor move to give the appearance of help. But they just tried to cover up their clear mistake and a horrible one. So now I am still without my money but the employees involved are living as if it never happened, and the little guys like me (like us) are just washed away with the day. It very unprofessional from a major corporation.

On 5/12/15 I shipped a parcel to my daughter, Tracking # ** to Georgia. It was delivered to wrong address. Guy said he returned it to UPS. Mobile, AL office says it is being re-routed. It has been lost. Guy lied. Not given to UPS.

I ordered a new phone. The item was picked up by ups on a tuesday afternoon at 3pm In Florida. Scheduled delivery was to be thursday. Tracking shows package arriving in Atlanta Ga. on wednesday at 2pm. Since then it has not moved or been scanned again. Today is the Thursday it was to be delivered. I have called ups three times asking why it has not moved? No one can give me any sensible answer. The last rep I talked to said that if it does not get scanned by 10pm my time. It will be considered lost. Then a investigation begins. This was for a 800.00 dollar phone. What really angers me is the lack of any information from the reps. The feeling I got was no one cared and no one could explain it. It's just lost.

I'm too angry to detail my complaints, other than to say, no one really assisted me. Two people outright lied to me, I go my overnight delivery three days later, and they could not have cared less. I am going to be vigilant not to order from anyone that uses UPS anymore whenever possible. A horrid, stressful experience that never needed to happen if only someone gave a **.

Fedex is 100% better, UPS sucks. How can you update the tracking that is out for delivery. And latter in the day like 9pm said bad weather and there was no bad weather so they are 100% lying.

I ordered two wheelchairs from Amazon. The first wheelchair on May 14, 2015 (tracking # **) and the second wheelchair was ordered on May 21, 2015 (tracking # **). UPS lost both shipments. How in the world do you lose two large wheelchairs? I am very disappointed with UPS for losing two shipments and I am attempting a third shipment to be delivered tomorrow from Amazon for another wheelchair. I want an investigation to find both lost shipments to have them returned back to Amazon immediately. Is there a conspiracy of stolen wheelchairs in Jacksonville, FL? Will my third package be lost?

Two young fools came by without paperwork to gather my Nespresso coffeemaker (expensive) for shipment. They said they would take care of everything. It got shipped out but the UPS system made it impossible for me to get the shipping code because they (not I) shipped it. It got lost in Florida. UPS sent back a Keurig coffee maker. I returned it to UPS. Not mine. Next I tried to get reimbursed. The reply was "sorry, unless you provide UPS with shipping number, we cannot help. Bye." I am out an expensive coffee maker. There should be some kind of ombudsman for cases like this.

Had just found out my daughter's box she received that was shipped from Texas to pennsylvania that UPS put her stuff in a whole mother box and damage some computer items and neglected to put back her military hospital medical records as well as a cat book for my mom that her pillow case had tar all over it. If this is not taken care of in the next few days the erie and pittsburgh news will be contacted about this. Will be calling fort hood medical records about the stolen records. Also will be contacting an attorney about this. My daughter is distraught about her medical records. They are vital. How could this happen?

A package was supposed to be delivered to me today. It wasn't. The tracking indicates "WE LEFT THE PACKAGE IN OUR FACILITY. THIS MAY CAUSE A DELAY". Well obviously if its in the facility it can't be delivered. So now, since today is Saturday and Monday is a holiday, I will not get my package till Tuesday, unless they forget it on the truck this time. It was shipped from New Jersey to New Jersey. Their service is pathetic.

If I could rate UPS a negative 5 stars I would. This UPS Center is a complete joke. After making it all the way across the country with no problems, it gets to Vernon, CA and immediately comes up with a delay. I live an hour north of this center and I now have to wait another 4 days to get my package as it says my new arrival time is 4 days from the original.

My dad sent ipad mini and samsung s4 phone from korea through UPS. It is even written on the receipt paste on the box. Then yesterday we received the box. Samsung S4 is missing. All the cases and headset and charger are all in the box but the phone is missing. We then saw in the receipt from UPS that they only deliver the ipad. But the receipt from korea UPS it is written that they suppose to deliver ipad and S4. Where did the phone go? UPS you are paid. You are suppose to do your job well. WE Trust you but you ruined it. Good luck. KARMA is always next in line.

Delayed delivery. Worst service ever. I was told that my package would be available for pickup after 7:30. I arrived in Commerce City at 7:45 and was told that I have to wait another 45 mins.

I had ordered a package (gift card) on Wednesday, 5/20/15, and Bestbuy and UPS said it would be delivered Friday 5/22/15. Come Friday, I wait at home for my package all day, and at 6:30 when I check the website, it says my address was incorrect, and I only found this out after going to their website and entering the tracking number. They didn't bother to call or email and didn't make an attempt even though my address was entered correctly and repeated correctly in the confirmation email. They didn't bother to post this until 5:55 and they wont even tell me when the next attempt will be made nor ask for correction of the address. And since Monday is memorial day and they wont let me pick it up, I wont get it until at least Tuesday (5/26/15) and if the address is wrong, how will they deliver it Tuesday? They probably wont, and I will have to drive 45 min one way to get it at shipping center.

I just got off the phone with UPS after an excruciating phone call that lasted over 3 hours. I had a simple enough request as the shipper of a package: update the delivery date. The UPS website showed the future delivery date that I wanted, and once selected and submitted the delivery date showed as something other than what I had entered. I called UPS and they tried to charge me $18 when online it was only $12.50. I told them their website changed the date after I had selected it, and they transferred me a total of 8 times between technical support and customer service. Half a day later, I have received confirmation they will refund a portion of the bill, but not that they will deliver on the updated delivery date. Horrible service. I don't understand why no one was able to help me in over 3 hours for such a small issue.

Never again will I use (or trust) this company.. My experiences have been so bad, on so many occasions, that - in reality - if a company suggests their product to be shipped by UPS, I will reconsider buying it (space restrictions - no detail).

I cannot believe that this company gets away with so many fraudulent activities and that they do not value their customers! I just lost out on a 50 in tv, because THEY lost it. I originally paid $700 and am only getting reimbursed $100. Who do these animals think they are???

My husband I planned a golf trip to Florida for our 30th wedding anniversary. Part of our vacation included Chicago and Washington. I didn't want to haul my clubs across the US so I decided to UPS them to our final destination, Naples Florida. My husband planned on buying new clubs so he didn't ship his, and it was a good thing. My clubs left Nanaimo, BC, Canada on May 5th and were to be in Naples, Florida May 13th. Our golf school started May 14th. My clubs didn't show. An "investigation" was opened by UPS to try locate my clubs. The investigation was closed 8 days later, on May 21st. The clubs were never found and UPS is refusing liability. They will not cover the cost of my Ping clubs.