United Parcel Service - UPS Reviews

Sent eleventh of October cost $150 + and not received until 17:25 thirteenth of November. Action on delays took many phone calls and emails to UPS, only anything happened when I insisted on being passed up line to a manager or supervisor, otherwise only got meaningless jargon answers, no actual action. Parcel was delayed in Singapore and UPS unable to give proof of them contacting the sender to sort out the reason for the delay, they certainly did not contact me the receiver. This is a fact even though the tracking details showed they would contact one or both of the parties. They should give a 100% return of the cost, no service. One month and two days to deliver the iPad I left in an apartment in San Francisco!!! In my opinion PATHETIC.

I ordered 2nd day air for an item 1 week ago & still no item. It's UPS's fault & all they say is "We're sorry." UPS takes no responsibility for their actions & mistake! I need this item tomorrow. No being reimbursed for paying extra for shipping, no nothing!

This has been the worst experience ever. An overnight envelope was shipped to me. When they collected payment they promised delivery by 10 am next day. Package arrived to distribution center at 6:35 am. Delivery truck never showed up at 10 am as promised, even the fact that the center is only 5 minutes away from our location. When I called almost at noon time, they took a complaint over the phone, and they had someone call just to inform that the delivery time was not guaranteed for our area. But they did collected the overnight by 10 am Fee. That is why I will suggest to everybody to use FEDEX instead of UPS. The UPS stock has been going down and down and down on Wall Street, and there are rumors that the company will go out of business by the end of 2016.

I'm generally quite happy with UPS, except for two things. When you bring in the USPS, it drags your service way down. Why can't my delivery person ring the bell when a package is left at my door, especially in the pouring rain? My door bell is clearly marked, but I fear they would rather toss the package from a distance, rather than go up the two steps to my front door, where the bell is.

I sold a large vintage mixing bowl on ebay. A friend recommended using UPS to safely package as it was large. I brought the item to UPS and told the person I needed it carefully packed. While I was creating a UPS account she packed it. I paid in full and was told it was automatically insured for $100.00. I was given a receipt.

I paid for overnight delivery to arrive on 11/9/2015. I tracked the package through out the day and it showed on the truck for delivery. At 7pm I called and was told that it could be delivered after 7pm. At 8:30pm I called and was told they forgot to put the package on the truck. Rep stated that someone from the "office" would call first thing in the morning. No one called. I called "customer service" and was told it would be delivered 11/10/2015 when they felt like it. I was also told that the "office" would call me by 11am. They did not call. I called customer service again. Same story. They will deliver it when they deliver it. They don't know why the office didn't call back. Finally spoke to the "office" but they said they didn't call me because they couldn't figure out why they didn't get it out. Same feedback. We don't know why and we don't care. The worst customer service ever.

Despite my address being the same for 2 years, and being correct on every package sent through them, they rarely bring my packages to me. I regularly am required to drive to their warehouse 20 minutes away to pick up my packages. All of this despite being told that they have GPS and knowing that my address correctly shows up on multiple forms of it, they seem to believe that my street address is incorrect. I wouldn't pay them money even if my life depended on it.

I was supposed to receive my package on Thu before 8- overnight early delivery for $129. I'd left my phone at home and wanted it back for my vacation. The first morning, after a missing package, I was told "we forgot to mail it". The second attempt was stalled by a broken truck. I finally received my package (after many talks with UPS and their shipping store) TWO DAYS later than it was supposed to arrive. That's two days of inconvenience not to mention no photos of my trip.

A package was sent via UPS to my old address where I no longer lived. I paid $40 and signed up for UPS My Choice Premium service in order to re-route the package to the new address. The service did not work. Called about refund and requested to hold the package at their facility. The representative Vincent told us there was nothing he could do and the package would be dropped off at the old address. When caught lying and asked to be connected to his supervisor, he hang up on me. I was able to get ahold of another customer service representative to put the package on hold. UPS is a FAILURE.

Damage/Vandalism to my shredded 75 lb delivery - The photos speak for themselves. UPS has a complaint department on their website. They have no multiple choice category to describe this. I hope they contact the shipper and get a parts list along with assembly instructions and missing parts.

I have attempted to ship a package for the third time now at three separate locations. Every attempt has ended up with the package returning to my house "Incorrectly sorted". They even went as far to remove the correct shipping label and slap on one with my address as destination instead. Do yourself a favor and use another carrier. Put these guys out of business forever. In this day and age where many individuals rely on fast and accurate shipping, companies like this do not deserve any business from anyone. Trust all the negative reviews, it does not get any worse than UPS.

So I ordered about $50 of stuff off Amazon and they forced UPS on me. So now I decide to try to limit the amount of things that could go wrong. So I wait on my porch for the day of delivery to meet the guy just in case I had to sign anything. Well the day padded by and I don't see any hint of the UPS man. Mind you, I never had any issue of any carrier not being able to find my house. So I give up and go inside and look it up. Apparently they had tried to deliver it and couldn't (delivery instructions of "house on the corner with a chain link fence" wasn't enough apparently.. it's the only house like that in my small neighborhood on a college campus). They said they left a delivery slip, but didn't obviously because that would be too easy. Instead they gave the package to USPS for some reason, because if you can't complete the job, you might as well give up and let someone else try, right?

Driver lied said he attempted delivery, I watched him, he never got out of truck. Then he lied the second time, said he came back and I moved (funny huh). That too was a lie. No truck ever came down my street. Here it is three days later and still no package. They, UPS, are covering up for that driver and are doing nothing to rectify the issue. I will NEVER order anything again if UPS has to deliver.

I ordered something that weighs less than one pound over two weeks ago, with an expected delivery date early this week. It didn't come in on time, so I've been tracking the package. It only made it one flight every couple of days, and the worst part, it got into my state and now it says the delivery is delayed for some "security scan", but no expected date for delivery is available now. IT WAS ALREADY LATE and now this? Will I ever receive my one pound package I paid ten dollars to ship??? I am beyond frustrated. Would not have written this review if I wasn't. Not cool, UPS. Not cool.

I had a package for delivery. I took to 3925 W. Touhy Ave, Lincolnwood on 11/3. The store employee said, the package box is not good if I have another box. Since I did not have another box, he said he has a box. He packed my package in a bigger box, charge me for the box and delivery service based on the size of box. Since he did not explained to me about the charges, I told him to cancel it and refund me. He said, he already process it. If he cancel the service still he will charge me for the box. I feel being cheated, not explained to the customer and charge extra money. I will not use UPS service or recommend to anyone.

Wrong address was corrected. Delivery date delayed to receive on 11/02 no package. Was told due to address change delivery date change to 11/03. Still no package, called company and was told would take another day because of address and there is no estimate time of delivery. This is not the first time this has happen. Customer service was not helpful.

I waited for a package from Amazon.com via UPS. I checked the tracking after waiting all day, it stated that driver attempted delivery, but was given instructions by me to pick up at a UPS access point. I called customer service, they informed me that a supervisor will call back which never happened. Terrible.

This appear to be a popular theme with UPS. I order some cloths from the US, worth about $200, I have to pay custom so they refuse to drop it off at my door. They made me drive across the city to the airport to pick up my stuff, when they have numerous location near my home. Custom fee were almost $80 on a $200 order. I refuse to pay and requested they return to the sender. I told my "sender" to expect a return. The package was never return and was eventually lost. I wasn't notify of this until I checked back in 3 weeks later.

Ordered a item from a place in San Antonio, TX. Item was shipped from a UPS store and weighted in 38lbs. 7oz. Cost were around $ 93.03 with fuel surcharge of $ 4.75 (fuel lowest it's been on country in over 10 years). A delivery fee of $7.25??? What??? The package was coming to North Carolina. Then package did not arrive the day it was suppose to and their reason was it was addressed wrong. Well, I have the original receipt from the shipper and all the information is 100% correct. So they just plain out lied and robbed me on these shipping cost and fees. I will never use the UPS service again if there are any other option. It is a shame and disgrace that a company can rob folks and get away with it. Would not recommend anyone using UPS at all. USPS is a much better option and so much cheaper. What a joke. Please research your options in the future, potential UPS customers.

There is several days that they should bring my package, but they are holding it with no reason. I had call them at least 6 times but the only answer is "oh don't worry you're getting it today," but nothing happens. They still have there. And finally got a call from distribution center in Riviera Beach. It was extremely rude person to say "you have to wait till next week because we can't do it today" and hang up! I still don't get my package. I just give one star because there is not option for less.

As I was creating an account with UPS so I could file a claim, I heard my screen door. So I went to the door & there is my package, with crunches all over one side, right near to the "Fragile" sticker. The sticker on the package shows it was delivered to Macys Dept. Store, which is WEST Hillcrest Dr. even though the address was EAST Hillcrest Dr. Apparently they think there is a dock at my apartment complex... Very poor customer service & apparently the employees are illiterate. I surely won't be using their services in the future.

UPS made three attempts to deliver a package. I had made a request not to deliver if there was no one to sign because UPS had delivered a 500.00 package of mine to the wrong address. I was working and unable to be home during the day. On the 3rd day I expected them to give me an address to pick up my package. I called the 800 number but could not get through to a person to help me. When I went to the place I had always picked up my packages, it was returned. The people who had sent it did not require a signature. The driver did what I had asked but to then return the package was ridiculous without giving me an opportunity to pick it up. They say it says I have to call and put a hold on the package. That was not the way it was in the past. I refuse to use UPS ANY FURTHER.

I am picking up my package at UPS on Delaware Ave Buffalo, the representative Steve was very rude. I did not have my license, but I had picture bank card with my name and SSC. He was very rude to told me leave. And he lied that he needs to scan my driver s license. When I come back, all he did was to type in my name from the ID, which he could have done with any of my picture ID! And he took extra long time to give me back my package and making me wait. Shame of UPS having this type of customer service. Won't use your service ever again.

I placed an order with a precious metals dealer and they sent the package via UPS. Since the dollar amount was quite large a signature confirmation was required. The precious metals dealer received, processed, and shipped my order promptly. I received my order as stated on the order/tracking email notification. I was expecting to sign for this shipment but to my surprise UPS left the package on my front porch. Doesn't UPS know that when a package comes in and says Confirmation Signature is required it MEANS A CONFIRMATION SIGNATURE IS REQUIRED!!! Very disappointed in the way UPS does business. What would have happened if someone would have walked by and took the package? I would be dealing with the precious metals dealer, UPS, and I would probably be out quite a bit of money. Next time I see it is going to shipped via UPS I will think twice about using that delivery service.

Two days in a row I've had packages throw at my door, literally. Yesterday I was on my patio and watched the guy from UPS walk halfway up my staircase, followed by a loud thud against my door. No knock, just the obvious sound of something being dropped. My patio is approx 10 ft from my front door. I open it to find the package (containing my brand new camera) but the delivery man was already gone. I walked back to my patio to get a look at him, and he was already back in his truck (which is across the sidewalk and down another flight of stairs - so he was booking it obviously). I immediately called customer service and made a complaint - and was told a supervisor would be in touch with me. It didn't happen.

I had a package air mail to me over night. It was delivered (tried) but I was not home. I called to make arrangements to get it but no help. I took the next day off and NO PACKAGE??? I CALLED THE UPS SERVICE DEPARTMENT 4 TIMES. First I was told it would be here at 4: PM. NO package. (NO SURPRISE). Called again and I was told at 6:00PM. No PACKAGE NO SURPRISE again. I will l never use UPS again and want my money back for the overnight air fare!!! I will tell all my friends about UPS. The WORST company in the WORLD...

We had a couple inches of rain yesterday while I was away from the house. I returned home at 8 pm and was greeted by 5 packages left on my porch, on wet carpeting, with only 1 box in a plastic bag and the other smaller 4 pkgs laid on top of the larger one with plastic laid over top of them all with the ends tucked under. NOW, not only did it pour but the wind was horrendous. Needless to say that the 'cover' bag was not covering anything, but off to the side, filled with rain water! Thankfully the shoes and boots (gifts) were inside another box and stayed mainly dry.

On Oct 8th I ordered a small item via Amazon Prime. It was shipped using UPS. On Oct 16th (so much for 2 day Prime delivery) an "Info Notice" was on the door of my building informing me that after a single delivery attempt the package could be picked up at the nearest location, a UPS store a few blocks away. The package was available for pickup on Oct 19th. Problem is this particular store is at the corner of Castro and Market in San Francisco, one of the very high tourist destinations in the city and finding open metered parking just doesn't happen. What if this was a large package? Plus this location, although close by my home is not the slightest bit convenient for me.

I've always had problems with UPS for as long as I can remember. Even living in 3 different states and many different towns. Once living Oklahoma I was having a cell phone delivered so of course I was waiting by the door literally for hours. Finally after that grew boring I sat on the couch to watch some TV which was right by my big living room window. I hear the noise of a truck and peek out my curtains, it's UPS. I'm so excited and I watch him, but to my surprise he comes out of the truck with no package comes to my door, and doesn't knock and walks back to the truck and starts to start the vehicle back up.

Received a "delivery attempted" notice at 7:34pm. Both my husband and teenage son were home expecting my package containing high end meds. Of course your call is routed to some other country where they have the slightest clue of what's going on in America let alone your state down to your county, city! I was livid when my insurance company called me at 8:19pm to inform me they received an alert, an attempt was made by UPS and no one was home which by the way we reviewed the time and date the package was to come and I verified someone will be home as well as requesting a signature for package. Unfortunately, this is not the first time these drivers from Secaucus, NJ are falsifying their so called attempted deliveries!! I have previously contacted supervisors whom apologized and this and that but apparently, the problem is not fixed at all!!

I've been in the house all day waiting for my package. I've been tracking it since they shipped it out. First the website didn't even inform me the delivery guy was in the area. Then, the person never even rung the doorbell to tell me he was downstairs. I updated the page and it said "First attempt made". This is unbelievable something I need today won't even be delivered. I had high hopes for this delivery to go well but, instead it was terrible. I called customer service and asked can the driver turn around with the package and they said no "It can be delivered to a place downtown". If I was able to carry the package I wouldn't have clicked the delivery option.

A package from Richmond, VA to Atlanta, GA sent via Next Day Air wasn't delivered because the driver felt the upscale neighborhood in Buckhead was unsafe. So after spending $62.62, the package was not delivered. The sender wasn't notified of nondelivery.

I am in Home Remodeling Business. I purchased a product from Overstock for my client on a Monday and I paid expediting service so that I get it before weeks end. My client had a party over the weekend and this was an important part of the decor. It was supposed to arrive on a Wednesday and when it didn't, I traced the package and sure enough the driver stated that there is no such address.

I ordered a microwave from Target and it was delivered by UPS. It was dropped off on my porch after dark and there was NO knock or anything to let me know they had delivered it. I just happened to check my door and look out the window and I saw a HUGE box. I could hardly get the door open because the box was twice as big as it should have been and it was placed in front of my door. After getting it opened, I did manage to get the microwave oven inside. I am an old woman and that was a very difficult situation. Why do they put small items in HUGE boxes and then deliver them after dark? It was a very frustrating experience and I am very upset. This has happened before? Please re-train your drivers about deliveries. Everyone is not a SUPER woman. Thank you for your concern. :(

I am trying to get 8 packages shipped from Honolulu to Minnesota. Since I am paying the shipping cost I thought it would be nice to know what they are. The packages were picked up on 10/22/2015 and I started with live chat, who then said I had to a 1800 number. After I was transferred several times I still had no answer. They could look up the tracking number and see they had the package, that was it. Today, 10/23/2015, I again called the shipping department, who transferred me to billing who transferred me back to shipping who transferred me back to billing. The billing department then told they don't do the invoice's until Saturday and that I won't receive an email until Monday with the shipping total. Why that couldn't be told me in the first round of phone calls, I do not know.

I transferred at New Mexico, and I use ups service and my experience is bad. My bag was broke and my stuff are too.

I shipped a package containing a rolling mill for jewelry making, which I weighed on bathroom scales at 50 lbs. I packaged each roller individually which were already in cardboard boxes. The machine was covered and packed tight with other shipping materials. The package arrived in pieces at the customers door and during this process UPS tried to charge me an additional $9.00 for shipping-they said the item was not shipped in a cardboard box-which it was-as the customer and photographs attest to. If the package was not acceptable to transport, my question is why was it ever loaded onto a truck and why wasn't I contacted that it would be repackaged at an additional cost. When it arrived at the customer's home parts were missing and the packaging as well. The package was insured for $200 and UPS is trying to blame me for their irresponsibility.

UPS actually lied to me! On 10/21/2015, I received a UPS email that a third final attempt was pending. I called UPS in an attempt to divert but was denied and told authorization needs to come from merchant. Did that, then I called UPS back for confirmation. Was told that package had been attempted at 2:18 pm but was dropped off at agent drop location. I went there was told, "no package here." Called UPS and was told, "package not there, sorry." It's 5:21 pm, still pondering a refund from Merchant.

I am not sure what is going on lately with UPS, but lately service has been abysmal to say the least. I placed orders from 2 different companies, one with a 2 day shipping, another w 3-5 day shipping. The first item is now going on 15 days. My package has travelled across the country, and still no delivery time in sight. It took 4 days for me to even get an update, and then it stated a sorting issue had occurred. As of today, my item has traveled through a variety of states, all of which are completely opposite to where I am.

Once I met the delivery driver of UPS, I never rec'd my pckgs. She stated to me "Oh, you are the guy that is never here," and ever since, she has not left my packages at my leasing office. She leaves notes stating package will be sent back.

On September 19, 2015 I sent my adult children who reside with me at the same address to pick up our package. When my children arrived at a scheduled pick up at Hewitt NJ location, The store clerk Marsh as he said that is his name and is the owner asked my kids for their ID. My children proceeded showing their ID and he told them without a reason "Your mom has to pick up the package." I went down there and argued and was told it is his decision who is allowed and with no reason. So this Marsh saw my autistic son and refused to hand over the package. This is a shame. I called UPS 3 times and nobody contacts us back. Furthermore when I track package in tracking it states I refused package 2 times on Sept 21 2015. Please keep in mind I worked on Sept 21 and did not refuse package.

9/25/2015 I spent 84.30 to have an envelope containing passports overnight early before 9am Saturday delivery. I shipped out of a UPS Customer Service Center in Lawnside, NJ Friday 8am to UPS Store New Orleans, LA. When my newly married son and d-i-l went to the LA Shop at 10am the package was not there, which was a major issue since they needed them to board a cruise. I called the UPS Customer Service Center and spent 90 min on the phone while they tracked the package. It was found to be misdelivered by the driver, wrong address. (Oh they admit this but refused to change the delivery status online). Now how this is done since it was addressed to a UPS Store!

Literally, 4th time in less than one year. Attempted delivery while I was home, they just don't care, they don't look for the place, they don't ring the bell. I always call them and ask to place the parcel to their depot, but try to call them, and good luck! You will get lost in an automatic voice looping and looping same things over and over. Luckily I find a way to speak with a real person, when you call select "get a quote" and ask the lady to be transferred to customer service. Just give up. They will never deliver a parcel at your house.

It took packages that were to be delivered on the 13th until the 20th. Numerous phone calls were made to advise the address is a secure location and what to do for access. It is clearly a business. They were told "we close at 4." Two delivery attempts were made after 7pm. For the third delivery and a few phone calls later I decided to stand outside of our business and wait so as no to "miss" the delivery. It was clear per my phone calls on that day the driver received the calls about our closing time of 4pm. He decided to close out all three packages at 3:53pm saying no one was there. Now I stood where I could see the whole street coming into the business. NO TRUCK came up the street. This was Friday.

Ongoing claim for over a month now. Shipped on Sept. 4 from NY to AZ. Received on time with damages and 75% of its contents missing and replaced with crumpled brown paper. Sent it back to UPS for an investigation and was told it was ineligible because it wasn't placed in the proper box for shipping. It was measured and weighed at UPS facility and I was never told it didn't meet the proper shipping requirements! All of the important contents were stolen from the shipment and the only things that were left in the box were the small soft pieces of clothing I added to fill the voids and keep the weight down. Gone were two sets of tools, a VTVM meter, a scientific calculator, and a Craftsman air inflator, as well as other small items in the second tool box. I didn't take any extra insurance as I never had any other problems with UPS and the stuff wasn't brand new.

This is not the first time UPS in Puerto Rico has failed to deliver a shipment. But this time it was so annoying and the customer support was so rude that I just had to open a complaint (I also sent an email to their online customer support so they can keep a record of this). I have a shipment coming from the mainland US. I pay for the shipment, the other party sends it, UPS confirms the address so they send it over to Puerto Rico (the end point delivery). Time goes by, I don't get the shipment so I contact the other party and they track the item only to find out it was stuck in Santana since the 7th. Once it arrives the team in Santana Puerto Rico mark it as invalid address? What? I've been receiving items to that address for years, FedEx never had this issue.

I had purchased a new camera lens from B&H Photo as a surprise for my wife on Friday the 16th of October and requested overnight shipping and paid the extra charge. That meant that the package was promised to arrive at my house no later than Saturday the 17th. Well, at 3:25 that morning (Saturday) I received a tracking notification from UPS that, and I will quote...

I sent off overnight delivery for an important piece of paper. Cost me $140 for shipment and return. (made sure to have return label & envelope included.) After day 2, I called the receiver. They stated there was no return label and no return envelope. I called UPS, they wanted to say, "it must be the receiver's fault..." I said, "I don't care whose fault it is. I need that paper by tomorrow." So they charged me an extra $7 for the envelope which was their fault to begin with. I didn't complain because this paper was very important and I could've lost my employment if I'd not had it.

I went to this UPS store in Glen Allen, Va (store # 4812) to ship three very small jars to three different addresses in Illinois. I was charged for each one; $3.15 for an 8 x 8 box, $1.22 for a Mat Std (?), a $2.35 Serv Std (?), and $13.96 for shipping. The weight was listed as 2 pounds each (they were in fact approx.10 oz. each). This brought the shipping charge for each jar to $21.00!! I have Previously shipped them to the same addresses from another UPS store in Charlottesville, Va (store# 3344) for a total of $15.00 each in a much smaller box with no additional charges. I will never do business with the Glen Allen store again and I would advise everyone else to avoid them also.

UPS driver delivering at ** was park, blocking entrance of parking garage. We told driver it was wrong, he responded "** you, **!" About 20 cars trying to get in the garage. We lost our doctor's appt. We reported to UPS, they said they will get back to us in one hour. It's been one week and nothing yet. That's part of their training...

Ordered Halloween Costumes were to be delivered on Oct. 8th. Missed one delivery, asked for a second attempt. Ups re-sent package back to merchant. I had to call to stop the reroute get. Was told would be delivered Oct.16, then the 19th and now the 22nd. Have been waiting for Ups Supervisor to return my call. Still hasn't happened. At this rate I will need to get a full refund because I may not get costumes before Halloween.

I shipped a package on Sept. 30, 2015. Correct address and correct phone numbers for me, the sender, and my daughter, the recipient, at a residential address in Denver. I never got any notice of delivery and neither did she. They claim they tried to delivery but it went to the Denver holding facility without either of us being able to find that out. They could not tell me where it was. My daughter was calling their facility everyday and suddenly they say it is there and they will send it upfront for pick-up. They told her she has 15 days to pick it up. She gets there the very next day and they say it has been shipped back to the facility here in Florida. THEY NEVER CALLED HER NUMBER OR MINE. THEY NEVER REALLY TRIED TO DELIVERY IT. What is the truck driver doing, sleeping in the van?

In June 2015, I spent close to $500 to have 13 boxes mailed from Michigan to my home in Texas. The boxes arrived on the day expected but not how we expected to find them... 10 out of the 13 boxes were soaking wet and falling apart. I called and spoke to the local office and they gave me the runaround, ending with "We'll call you back and resolve this, promise!" I never heard another word from UPS. So I wrote to the Georgia Attorney General's Office, who in turn wrote to the CEO of UPS David Abney, who in turn passed it on to someone else in UPS, who in turn passed it on to the very first person I spoke with back in June, who actually had the nerve to ask me what is the issue... like she had no idea what my complaint is. I want UPS to give me back the money for the 10 out of 13 boxes that arrived soaking wet!!! WHY IS THAT SO HARD FOR UPS TO UNDERSTAND!!!

Customer service is horrendous. Constant blame game. With no effort to correct mistakes of make things right to customer, when time and time again a lost package cannot be located on their possession. I have never written a review, and usually have an understanding and compassion if a company or individual admits and corrects their mistakes, and is willing to make it right on their end. UPS and its customer service and management are trained differently! They will admit to losing packages, but will not offer any valid solution, or recourse by the customer such as next day air, or even express, when clearly items in their possession are missing? Very unfortunate this is the normal and most consumers are unable to do anything about it. Even when changing shipping companies..

I had used UPS in the past voluntarily only to be completely disgusted with the level of both indifference towards your questions and complaints and complete disregard for the condition in which their shipments arrive. This having been a good description of ALL of my voluntary encounters with UPS. I made the simple logical decision to never use them again for anything, lest I encourage them to continue with their incompetent **. This being said, it is astounding the number of retailers who refuse to offer an alternative to them for express shipping. I have been, constantly in the past, forced to chose between a multitude of fancily marketed options for the same exact pile of ** service that UPS offers, or chose USPS standard which can take "up to 15 business days".

They are not able to find my address; yet have delivered to me before. Then online updates tells me that they have sent the package to USPS. This was on Thursday, 10/8/2015. On 10/13/2015, I receive a postcard from them telling me they cannot deliver my package, to pick it up in Queens (I live in Brooklyn), or call the number; my shipment will be held until 10/14/2015.

I work for a company that sends multiple packages weekly. Many of us have issues with tracking showing delivery, but packages missing. No, they are being stolen... your drivers are not delivering them. UPS is the only service that we have problems not Fedex or USPS. Are your drivers trained to lie about deliveries? And what is happening to our packages? I suspect they are looking at the name of the company the jobs are for... Best Buy, Walmart, Target etc and think there's something good in them so they 'disappear'. Packages that are delivered to Best Buy directly also have a way of disappearing. We are trying to get Premium Retail Services to cancel their use of UPS. There are thousands of us. Maybe it is time for some retraining of your personnel.

I am writing to complain about the type of customer service that I received from this particular stores manager and her employee Ben. I came into this store at approximately 7pm with 5 large boxes and request all the items to be taken out and condensed into 1 big box. Ben the employee did as I asked and was preparing the box for me. The manager was on the phone and seemed irritated because I heard her tell whomever that she was not going to be able to ring up her customer because of her computer problems. I asked her what the problem was and she advised me that their system crashed.

I am a small business owner and receive many packages during the week. UPS is the worst! Packages often look as though they have been thrown around from truck to truck. I live in a small complex and even though the name and address is on shipping label, the drivers are so dumb or lazy, if it doesn't have the lot# they will not drop it off and send it back to shipper. So sick of this company!

I have to use this company for Scentsy (which I moonlight, legally of course). Every time my orders are set to be delivered on a certain day, it takes all day for them to get my package to me. Like today, my order got sent out at 7 am. It's almost 4:30 pm now. I have family waiting for their order too and were actually IN TOWN TO PICK IT UP at 12 pm today. I'd rather Scentsy use FedEx for deliveries. This company and their customer service sucks.

I am a small business owner and have been having problems with UPS for months. They cannot get a delivery to me on time. NEVER! I understand weather and other delays, but you are batting a 100%. WOW! I sit and wait for shipments and lose money because I am supposed to be out working. You say one thing and I keep getting delayed. Now my last shipment is nowhere to be found. You should pay me for lost wages. If there was a way to do this I would charge you. No one can give me any straight answers to fix these problems. No one will own up to the problem and always say "I am sorry sir!" What has to be done to get your company to ratify problems? You have no procedures in place to correct yourselves. I wish I could say that to my customers "I am sorry sir." What DUH?

This is just pathetic. I initially asked that my 5 packages be held at my local UPS store. This did not happen as the store reps informed the driver that they had reached their max and could not hold my packages for me to pick up in the evening. I called UPS and asked that the packages be redirected to my home. Monday, I waited for the packages until almost 7 pm. I called UPS and they informed me that the packages were sitting at the warehouse as there were no instructions on where to deliver them. For the second time I gave instructions. I later received a call from the warehouse saying they have my 4 packages and will deliver tomorrow. I corrected him and said they were 5. Tuesday - no delivery. I called UPS again and they told me the same thing as Monday - they were waiting on instructions on where to deliver my packages. They sent a message to the warehouse to have them call me.

This is why I always ship USPS, no problems! First instance: I had two packages to be delivered that came from the same company. They were both shipped at the same time, and were scanned to be "out for delivery" one minute apart, obviously they were on the same truck! I received one package but not the other at my door. I called UPS at about 6:00 pm, who said to call back in an hour if the other package still had not arrived. I called back in an hour and told them the other package still had not arrived. They said that their system had two packages scheduled for delivery THE NEXT DAY! I told the girl that the one package was delivered, and the other was not. As your system should reflect since I gave them both tracking numbers. After more time on the phone with customer service, the driver delivered the other package later that evening.

Ordered fresh flowers for wife for 31st Wedding Anniversary. Tracked on UPS website for 12 hours while "out for delivery" status showed. At 7:00pm saw update of "exception". Now "fresh" flowers would not be delivered until day after anniversary. I called Flowers for You and UPS. They would do nothing to fix. I offered to pick up at UPS. They said that I had to contact them before 7:00pm to pick up, unfortunately I did not get notice until that time. I would not use them again.

I waited at home ALL DAY LONG for a package that had to have MY signature. The driver did not even knock - left the notice on my door and took off. The Silverthorne, CO Distribution Center is the WORST. Look online and see all of the complaints. I did one better - I phoned Corporate, filed a formal personnel complaint against the driver, which will stay on their permanent record, and also talked to Corporate about how bad this Centre is. USE FEDEX.

Today there was a package with my sister's prescription drugs left outside of our building. When we inquired to the driver as to why, he said that is what he was instructed to do. Are you people serious? Anyone could have picked it up and walked away. Why aren't they leaving a notice like before? This is a terrible way to have our packages delivered. We wouldn't even be aware that they were if someone took them. If someone took those drugs it would have been detrimental to them. Please change this policy!!!

How on earth they do stupid mistake over and over again?! This is 4th time that they delivered to Amazon in Moreno Valley, CA for my merchandise. This is not even in the same city. This is 4th time at same mistake and involved all past 4 shipments. I am in nightmare if the shipment will arrive on time and correct count every time.

I ordered a new iPhone 6s, after receiving delivery confirmation that it would be delivered 10/01/2015 between 11:30-2:30 pm, I took a vacation day so I could be home for delivery so it would not be left outside all day. This morning it showed it had left the facility and set to arrive on time, then three hours later it showed it had been left at the facility and now shipping will be delayed until sometime tomorrow. After calling and talking to two different people I could not get a time frame for the new delivery so I can insure someone is home.

I have never wrote a complaint in my life but this was over the top. I have had an account with UPS for years. I had a shipment sent to me that was supposed to take one day since the company I ordered from is a little over an hour away. It shipped on 9/22 and on 9/24 I called and asked why it was not delivered and gave them the tracking. They informed me that they didn't have the correct zip code so I gave it to them. (They didn't call me or the shipper but I had to call them.) They had the address correct except for the zip code and it only took me 10 sec. to Google for the zip. They said it will be there tomorrow.

UPS must be the worst delivery company for non-business consumers, and it is a mystery to me why companies opt to use them rather than some other service, which is more user-friendly... heck, more friendly period! I ordered a package from a shipper (who, on their website asks for special instructions for delivery, which I provided and which was communicated to UPS) and paid extra to get delivery earlier than regular shipping.

I was sent a time-sensitive document by Fidelity Investments. Fidelity uses UPS for overnight shipments. The first shipment was lost by UPS at their San Antonio facility. It took hours for me to get them to update Fidelity so that I could have the check reissued and sent again. Unfortunately, Fidelity again used UPS and unfortunately my documents were "incorrectly sorted" to a facility in North Carolina. As though the failure to meet their customers' needs were not enough - the handling of the issue by UPS is awful.

I sold my first item on eBay, so of course I wanted it to go smoothly. I used a WHOLE bundle of bubble wrap, bags filled with crumpled newspaper, and I even made it snug so it wouldn't move around. The box arrived, it was in AWFUL condition like it just rolled around the truck and had been thrown, of course my expensive computer had been cracked. I didn't buy the insurance cause I had no clue how to "prove" its worth and wasn't going to give them more money cause I trusted them. Boy was I wrong. Think before you ship.

I ordered a gift on 9/24/2015 (Thursday) that was time sensitive so I chose to ship 2nd Day Air. I later received an email that my package shipped via UPS on 09/25/2015 (Friday) at 8:55 A.M. So considering Friday + Saturday = two days I expected the package Saturday since UPS delivers on Saturday. On the tracking page at UPS I noticed that you can see how many business days left your package has before it would be late. From the 25th to the 27th my status remained at two business days left. I then noticed the package is scheduled for the 29th. That is four business days from the 25th.

I ordered some plumbing fittings online from Home Depot, parts that weren't available in the store. I requested that they be sent to my P.O. Box - something that I do regularly. For some reason, H-D sent the parts UPS, and they don't deliver to PO boxes. So, UPS delivers it to the apartment complex that my son lived in 10 years ago. I spent a full day trying to recover my package, and all UPS would say was re-order from Home Depot. Thanks for all the help and service!

For nearly the last three years my front door neighbor has been receiving package deliveries via UPS and each time the driver honks the truck horn loudly and repetitively. If it were only an occasional thing it wouldn't be a big deal but given the quantity of deliveries, it is an annoyance. I've complained repeatedly and have even resorted to writing Mr. Myron Gray, CEO directly but to no avail. As a matter of fact they've even had to reimburse me nearly $1,000 on one occasion due to damage to my property which was in my opinion entirely intentional.

They do not care about quality service. My package never got delivered to me, and I have been ordering from the shipper for over 10 years. I have not once had a problem with the shipper's service. The customer center clerk from the company explained to me, that it very well could be that the package was stolen on the UPS side. This is sickening to me that this business still exists with the type of ratings and reviews they have.

My friends sent boxes to my college. UPS delay my packages for 4 times already and I still not getting them. Although I chat with them so many times, they still can't give me an exact date. I was so angry with their services.

For YEARS I've been getting packages delivered right to the front door of my apartment. About a month ago I suddenly started getting notices that my package(s) were now suddenly being left in the apartment office. I, like most people, work full time and am at work from 9-5 which happens to also be the hours of my apartment office. I should not have to wait until the weekend to pickup something I'm paying for. I was told the reason for this was a driver change. I was then told that non-gated apartment complexes are subject to theft. My complex is gated and has never had issues with stolen packages.

I ordered a product from TigerDirect (which is also part of the problem). Although the sending company applied restrictions to the method of delivery (restricted ALL other options) they did not require a signature. But UPS drivers have the ability to require a signature. So essentially, my package is being held hostage. The delivery times are between 9am-7pm, and I must be home to sign for the package due to the UPS driver crossing out the signature line on the back of the "Missed You" ticket. The merchandise I purchased will be sent back to the sender if not successfully delivered within 3 attempts.

I had to courier documents in an envelope to Sydney Australia from Maryland. Paid $66+ to get fastest delivery and was told three days maybe five. Now advised earliest delivery is 8 days. This is not a courier service. Airmail gets there quicker. This is on top of them losing documents sent from New Orleans to Maryland last year which they lost for 3 weeks.

As follow up, I did get a call from "Toni" in the Concord, CA branch of UPS. She said the driver was in front of her, and she remained haughty and defiant. I told her it would be better if the driver had at least spoken to me to acknowledge that he'd heard someone speak.

I shipped a box to Germany with birthday items for my daughter. I chose UPS since they had a promo code. Went to the store and they measured and weighed the box. 20lbs. 3ft high, 2ft across and 1 foot deep. I paid what they said and the box shipped. Two days later the box was held up at their center in Kentucky. After calling and speaking to several different people the box then moved again. Two days later it was delivered in Germany which was rather unexpected since I only paid for basic delivery and only asked for basic delivery. At no time did anyone call me and I had to call them to figure out what was wrong while the package was held up. Three weeks after delivery I got a call from UPS. They claim the dimensions of the box and the weight was wrong. They also say I have to pay an additional $894.00.

I run a 3D printing company. I ran out of filament, and trusted UPS with the overnight shipment. Bad mistake. I didn't receive my package until well after 5:00 pm, the time my company closes. I was completely unable to print for an entire day because of this. I could have gotten 2-day shipping for free, but due to the urgent circumstances I paid a considerable amount of extra money to be able to resume business the next day. After the close of business, your delivery is accepted the next day. If I wanted 2-day shipping, I would have used it and saved a bunch of money. UPS will not be receiving another penny from me.

I signed up to this website to write this review! It's a long story but I had a package that is rerouted to my current address. I requested rerouting of this package through UPS live chat so the agent who helped me changed the address using my address book on the account. On my address book, I clearly typed in apartment number and she confirmed the address including apartment number to me when I requested the reroute. But for some reason the driver failed to deliver the package to me yesterday due to incomplete apartment number. I checked it as soon as the status was updated so I contacted live chat right away to correct this issue and schedule redelivery for today.

organized crime. Both packages went into Salt Lake City, UT and disappeared. You are thefts!

I sent a package containing my son's needed prescription to his apartment in Norfolk, Va. The package was scheduled to arrive to him on Monday, but was delivered to an ODU housing complex two streets from his street address. The addresses were not even remotely similar. I contacted UPS, and they are investigating why the driver decided to drop this package off at a totally different address, and this could take up to 8 days. I then contacted the housing complex where package was delivered, and they informed me that they sent it back with UPS on Tuesday. However, UPS once again, has no idea where the package is. All this, while my son is going without his medication. Never will I ever use UPS again! I have never experienced such a disaster with the U.S. Postal services, so I will always use them in the future.

Every single package that is delivered to my home by UPS is opened, torn, or smashed. No matter where I order from, if it's delivered by UPS, it will be opened. I wish companies would offer other options for delivery. I have never had this problem with Federal Express or the United States Post Office.

I received a notice that UPS made an attempt to deliver and would try again next business day. I was hoping at their next attempt it would be received. The second notice I received stated it was their final attempt. It was late when I saw they had made another attempt. With those unsuccessful attempts, I thought I could pick it up at UPS location. I contacted UPS soon after only to find out UPS had already returned my purchase back to shipper. UPS says they made 3 attempts. 3 day ground shipping selection, they do not hold merchandise at their location. UPS is so quick to return merchandise back to sender. It is as if they do not care if you receive your merchandise or not, as long as UPS gets paid for an attempted delivery. I did not have an opportunity to pick up my merchandise at UPS location and the store that shipped item no longer had item in stock.

I am awaiting delivery of a package that I paid $20 to receive within 48 hours of originating, on 9/8/15. I know and understand the "process" and made sure to be home and available on September 10th. On 9/10/15 UPS did stop. The driver did not ring doorbell to notify household of attempted pkg delivery which requires signature. The driver did not attempt to complete the delivery. Bad attitude? 9/11/15 - UPS driver stops truck in road, looks at house, myself and a painter in front of house with the front entry door open, and he just sit there. Approx. 10 seconds later the driver accelerates and drives away; no attempted delivery. Again, bad attitude? The behavior of the driver would indicate that this driver is anti-social, introverted and incapable of performing the responsibilities required to be a UPS delivery person. Let's see what my personal UPS experience brings today.

UPS some letters in a box, the total weight was just over 1 pound. I get my bill and the weight was adjusted to 4 pounds because UPS determines that the size of the box and what the weight should be not what the actual weight is. They then charge you for the imaginary weight of in my case is 3 pounds. I find this underhanded to say the least. On the bill it says "audited dimensions" and they bill you. I was told the last time this happen, it's random. Well this happening to me twice in less than a year with all the packages they ship hardly seems random, and seems to be a practice of UPS to get more money out of their customers. Although the added amount bill wasn't much, I'll bet if you add all the "audited dimension" charges it's a lot.

I paid $74 for a 2 day delivery. All boxes were picked up but mine. I called the customer service and spoke to Micha. She said I could print a new overnight label or pay $15 to have a driver come get it. I told her no and told her I should not have to pay more money for them not doing their job so I asked to speak to a supervisor. Vin proceeded to give me the same song and dance. Finally he said he would send a driver to pick it up within the hour with a overnight label for no extra charge. No one showed. Pickups at 7 pm so I sat by the box until 8 to make sure he took it. At that point I called again and spoke to Marlin. Gave him the story along with my cell # when he asked for it. He said "ok" and disconnected me. My surprise 60th birthday present that should be there on Friday is now tracked to be delivered on Monday. Thank you UPS for nothing. Horrible driver responsibility and mostly customer service ethics.

UPS drivers don't even bother ringing the bell or knocking on doors!!! The website indicates that an attempted delivery has been made, and ABSOLUTELY nobody rang or knocked. Unfortunately, this is not the first time this happens, and I am certain this will not be the last.

I have extremely important document to deliver to San Francisco and it need arrive on time. But UPS mis-stored the document, cause one day delay. Since tomorrow is Saturday, this cause my work visa petition not able to arrive on time, may leading me not able to work in the United States legally, or making me spend $50,000 a year, to maintain my legal status. I am really really disappointed by UPS service. UPS should hire more responsible people to be responsible for their customers!!! I will give you zero star if that is an option.

I was not home when UPS came and put a form note on my door saying they will try again or I can sign the back to release the package to be dropped off. Leaving this signed and bent back so the driver sees the form stuck to my door at re-delivery, he/she chose to ignore it, kept my package and leave a second note right next to it stating that my item would be sent to an "Access Point" but left the location of the point blank.

I was expecting a package that needs signature today, and I went home to wait for this all afternoon till night, and no headphones and all that. I checked at around 6:30 and see an update of "delivery attempted, customer not present", and I was sure I didn't hear any door knock or anything. There's no notice at my door, but one at the door to the apartment building, and usually packages are delivered at my door, so they don't even bother to come in and knock when there's something expensive to be delivered and I'm waiting at home for them. I'm very unhappy.

I have had so much trouble with the UPS delivery service that I wish companies would stop using them or give them grief for causing so many problems with customers. In my case I live in a second floor apartment and I signed up with ups so that I would get email alerts to let me know when to stay home and receive my order. I follow the instruction, stay, and wait and either they don't come or they will put an attempted delivery on the door and they do not knock and today they left a package at the door. I did not give them permission to do so because it is an apartment and anyone can come through and take your packages. I hate their service. I wish that companies would stop using them because the service is getting worse and a lot of this is because of trifling drivers.

I recently ordered an auto part from a large online retailer in CA. After I placed the order, I found the part at a lower price at another company, and I decided to return the originally ordered part to the first retailer. I called them and received an RMA. When their package arrived, I placed a new label on the box and went to the UPS Store near me to return it to the seller; because I know that I did not want the part. I did not even open the box. About a week after shipping it back to the retailer via UPS, the fellow at my neighborhood UPS store called to tell me that the box arrived in CA, but it was empty, so UPS discarded it. He said that UPS would reimburse me for the part as well as shipping costs if I filed a claim, which I did.

I had a terrible experience and wrote an unsatisfactory review. They blew me away with not only finding my package, delivering it ASAP, refunding my delivery charge, then sent flowers to apologize with the delivery delay! Thank you UPS for making things right and going beyond. I will share this experience with everyone!

I have had 4 packages out of the last 7 orders I've made online, undelivered due to incompetence with their "Surepost". Each time, the address has been to a secure location with lockers, and it is quickly scanned as delivered and then shortly altered showing it isn't, followed with a litany of excuses (such as forged signatures, claiming that I've moved even though a day prior, they'd brought another package in the same order, claiming that the box was damaged in transit, but never returned to sender). I've averaged a delivery speed of over a month because of all the searching that has to be done to find these "lost" packages.

I paid for next day delivery, trying to get $200 worth of tickets to clients. The status was continually "in transit." When I called the day it was supposed to be delivered they said there was nothing I could do. The next day, the day of the event, I called to pick it up at the center it was at - they told me they would call me back with details and never did. When I called to get a refund I was redirected 3x and had to explain and repeat my tracking number MANY times, only to be told I would have to wait and call back the next day. I am never going to count on this shipping service ever again. The package was being delivered in the SAME STATE about 1 hour away.

I should receive my package on Friday which worth 2000 US dollar. Then, when I get back to home around 7:00 p.m. there was a slip my mom handed to me says the UPS driver won't allow her to sign and release the package. I called the shipper, explained my situation that I have my flight on Sunday, wish to pick up my package by myself at customer center.

I moved from Roanoke, VA to Scottsdale, AZ. Before moving I shipped my household packages by myself to Scottsdale address and one of them was an LED TV. When the package arrived, the TV was damaged in shipping. When I raised the concern with UPS they sent a driver to pick it up for inspection. After inspection they sent the package to my Roanoke address without contacting me where there is no one to pick it on my name. Since I shipped it from my company mail room, they sent it to them and when I contacted customer care they said the damage related details were shared with my company and they sent it to the sender. WTF? Later I identified that they did not approve the damage claim saying inadequate packing but it was shipped the same way thru UPS when I bought it. UPS is a consumer unfriendly people just driven by a bunch of ** terms and conditions.

I am apparently on the end of my driver's route and all of my deliveries for the past 6 months have been after 9pm. Now they are even later and arriving between 10 and 11pm. She doesn't knock or even enter my driveway. She stops on the road and puts the package in the middle of my driveway by the road. It's a wonder I haven't backed over anything the next morning. Called to complain about the late deliveries and was told that's just the way it is. I will insist on FedEx deliveries and just pay more in shipping because this aggravation is not worth it.

I tracked two packages I was to receive from the same vendor. Both were reported out from delivery at 3 am in the morning from their facility, 20 minutes from my house. One package came at 3:40, I asked where was the other. Driver said his records said he was to have two for me, but only one was on the truck. I asked him to please call and find my other package. He said I needed to. I called and was told it was on another truck and I would have by 7 pm. Called back at 6:55 since package did not come. Was told it was out on the truck and I would have it tonight.

My grandson waited all afternoon for his birthday card. The UPS Van was never on the street. When contacted that night they said that the envelope was set on the porch (lie #1). Then after 24 hours they said it was delivered across the street to a house with white roof (lie #2 - checked and house roof not white). Then at 3 days they said it was delivered at cross street (lie #3). Then the investigation (lie #4 not 8 days - 16). Then, most incredulously, the result of the investigation was that they called the addressee (my wife) and stated that she had confirmed receipt (bold faced lie #1, typical lie #5). Now, another "investigation". I can understand a misdelivery and even protection against liability, but this company is the worst.

The representative in Texas entered the wrong address. The actual delivery address does not show up on their website. We called at 9:00am to notify there was an error. "Yeah, yeah… We fixed it." 4:30 pm a call "unable to deliver due to incorrect address". Is this a joke? One hour over the phone… They will try on Tuesday. The first "representative" must have been from somewhere in Pakistan - did not know that Monday is holiday. This is unfortunate because the delivery guys are great. It is just their tracking and website that is just from the Jurassic period.

I called the UPS customer service line because I see that my package has arrived at the Hodgkins location and it says it won't be delivered for 4 days to my location of Racine, so I called to ask if I can hold for pick up today on Friday from the Hodgkins location at 9:30 am. I was directed to someone in South Asia that was hard to understand and didn't understand what I was trying to request of him to do. So I tried requesting him to transfer me to his manager, which he gave me a run around of why I needed to talk to the manager when he has answered my questions already. At this point I became fairly irate of speaking to someone in a different country so I told him to transfer me to someone in the States. I was told that all UPS affairs are directed through this number and there is no US based number to call.

32 days and still my next day delivery has not arrived. The first attempt was delivered to the wrong road and returned. The second attempt two weeks later I was not in. They tried another day which I was also not in. But instead of leaving it at a collection point for ten days as stated on their paperwork they returned it again to the sender. If you want fast reliable delivery or any kind of delivery Do not use ups.

I sent 3 bottles of vitamins and 4 bottles of mineral ice gel to my mom in Mexico. The package was never delivered. The package was open, the bottles were open and they return them to UPS south location in Austin. I have to go for the garbage and make a claim and the response was that I did not package the whole thing well. When the package they inspected was not the original package, because the original one was all destroyed.

I ordered a college book for my daughter that was supposed to be delivered yesterday. It never showed up. The UPS man said he delivered it. He never did. Heard two stories. First they said it was delivered. Then they said it was left at the door. Today UPS shows up for my neighbor and did not even look at us. I called UPS and they blamed everything on Amazon, not their driver. Even after cussing them out and telling them my daughter was going to fail her class because of their ignorance, all they could say was "Sorry" and "Our driver does not lie." I will never use them again. I will pay the extra money for FedEx. All I can say is that UPS are liars and don't give a ** where they deliver the packages, and are also thieves. I will never use these people again.

Fellow South Africans, please beware of this dodgy courier service. They are the worst company I have ever dealt with in my life. UPS Couriers South Africa is extremely unprofessional in all regards. I have never seen a company operate like UPS Couriers South Africa. They have no sense of urgency to rectify mistakes they make, even if it is at the cost of the client. Beware of UPS Couriers South Africa!

I had items delivered to my house from Sprint (smart phone and tablet). Sprint informed and guaranteed that a signature will be required for delivery and that UPS would not drop the box on the lawn and just leave. I had done this since we had several incidents where items were stolen when it is driver leave items on front door. And yes today exact same thing happened. I had contacted UPS to make sure someone is at home to sign and had given Sprint the name of person who can accept the package. What was all that done for? UPS for a big company your delivery really is terrible. And Sprint don't use such a terrible deliver service. Drivers don't give a Damn about your items. If I could I would give UPS a -10.

We did not hear the UPS man knock on our front door. Our noisy neighbor across the road (rule area) seen him walk away and she got a hold of him and signed for my husband's schedule 1&2 medications! She did call but my complaint is what if it was a repairman, the man who leases her land, so on and the UPS man just lets them sign?! These meds go for high dollar on the streets!

I was waiting for a package that was to be delivered on a Friday. All I got was a UPS note that said "Sorry we missed you." I was home, and the buzzer # was on the package. I stayed home to be here when UPS got around to delivery, so when I saw that the driver said he tried to deliver, I knew we had another drive-by to save time. I tested our buzzer at the entrance door and in my apartment... both were working. My husband tried it when he arrived home... working also. I called UPS, and literally was told the driver had no reason to lie so she believed him. They would try again Monday, I was told. I asked if he were still in town population under 9000, and she said yes. I explained that he could bring the package back and deliver it right now. She said no she couldn't contact him. Then she suggested I meet him at a shopping center. I paid for the delivery, so I refused that.

I ordered a package online and paid the shipping. When the package was sent out I saw on the tracking that it could not be shipped to where I had provided so they changed the address without contacting me. I called UPS at 11.30 that day and the lady told me where they were shipping it to. It was a old address of mine I hadn't lived at in 8 yrs. They found it by google instead of calling and asking me. I gave the lady a new address at 11.30 that day and they still delivered it to the wrong address that I no longer lived at. This item I can't reorder, it was limited time. The package was never found and ups will not talked to me at all or offer any help. Everyone I try to talk to there has a different lie to tell. I even tried to get a hold of corp. office with no response. My advice is never ship thru UPS for anything. Everyone should run to FedEx!!!

I live in an apartment complex and leaving packages in front of doors is just a bad idea and often come up missing when left at the door. Sometimes even when the status says "delivered" to the manager's office this isn't true either. I have recently retired and am able to actually be home when the deliveries are usually made at this location. I thought this is the end of my woes because now when the person comes I will be home to sign for and accept the package. How wrong I was! I would place an order online and the shipper would choose UPS. Shortly after the package was picked up at its origin I would receive an email informing me of an expected date to receive the package. At the top of this email was written "Special Instructions: This package must have a signature to be left. Sign now online so driver can leave it."

My paycheck was to be delivered by UPS. A special rate was paid by the company I work for to deliver in one day on a Saturday. The carrier arrived at my door at 8:15 am. I was in the shower and yelled to him to wait while I grabbed a towel. He took off, leaving a slip on the door with me trying to chase him down the road and get him to stop. He did not. He put 3 marks on the slip, one indicating the package would be delivered the following business day, the other marked item said it would be returned to a UPS facility, no address given, and the last item marked said it had been left with a neighbor.

Each and every time I order from UPS the driver lies and state that delivery attempt made. I not understanding why a company big as UPS have poor delivery services. My daughter birthday gift is yet to arrive. I think customers that have had a bad experience with UPS should start a blog or facebook with all the complaints on it. Maybe this will get the attention of UPS corporate office and just maybe they will make some changes.

UPS tracking said package was "OUT FOR DELIVERY" on the 27th. No delivery; waited all day by phone. Tracking changed on website for delivery on 28th - UPS rep stated it "got on wrong truck". Waited all day next day by phone. UPS came late on 28th, but didn't try to ring my phone # that was posted on apartment door in LARGE RED LETTERS ON LARGE SIGN. Carrier put on my "sorry we missed you" slip that phone had "gone dead" - but my caller ID showed no attempt to phone.

My package arrived in town but was last scanned a week ago. They never contacted me to tell me it was lost. The delivery date just kept getting moved out. Now that I have contacted them they have told me it is lost and I have to wait another 8 business days for them to look for it. My calculations say that that means I won't even be able to get a replacement for a total of 25 days since the package was lost. Their response is that this is like looking for my keys. They said you need time to look for your keys so I have to give them time. I asked why they didn't discover it was lost. Their response was that they don't track every package. Uh - I think you are supposed to track every package. And I can assure you that it never takes me 25 days to find my keys.

United Parcel Service Driver left (sorry I missed your note) but did not ring my door or deliver the package.

I sent about 12 packages with this company (all in the US), which were all reinforced with paper, styrofoam, and shrink wrap. They had VERY expensive goods from overseas in them. EVERY BOX was damaged to the point of not return, or opened, or MISSING! I am so livid with this company. I will never use them again!!! They wouldn't even file proper claims as they blamed them throwing boxes around on ME!!! I have the photos to prove otherwise. RUN TO FEDEX!!!

When ordering from Amazon I pay for shipment thru UPS then UPS hands it off to the reg post office. Big time mistake - they slow the shipment down so much by bouncing the package all over my state. It will go 200 miles south of me when it shipped from the north and they ship it 100 miles north of me and then bounce it between 4 and 5 post offices to finally get it to me. What hell are doing? They waste so much time and money. I pay for UPS and I want UPS to deliver it. Not the USPS. UPS get your ** right...

I was to receive a package that required my signature. In order to do this I have to be home from work, which is not the biggest deal in and of itself being that I can work remote. Now, what I do take issue with is the fact that UPS is unwilling to give any kind of a delivery window. I was instructed that the delivery could take place from 9 AM to 7 PM. Really UPS? Are we attempting to outdo cable companies in the 90s? I'm supposed to be a prisoner in my house for 10 hours because you were unable to narrow down a two hour window? That is absolutely unacceptable.

Whilst on holiday in Italy we visited a winery and ordered 5 cases of wine to be sent home. The winery used UPS. The winery informed my the delivery was sent and gave me the code to track it. I logged in and could see that our wine was on its way. No damage was logged at Verona and Bologna in Italy or in Barking in England. However damage was logged a few hours later in Croydon, London. I can only conclude that this 'damage', which has not yet been explained by UPS, occurred whilst my wine was in their care and I believe makes them responsible. After the damage was logged their tracking system details how I refused the package. This is a blatant lie as they never contacted me. It then goes on to record how they have destroyed/disposed of the damaged part and sent the rest back to the winery in Italy.

Shipped a package on August 12, 2015 from New York to Madison Wisconsin. It went to Hodgkins, Illinois and was rerouted back to Secaucus New Jersey. That was the last physical scan. After being told it arrived in Oak Creek Wisconsin on the trailer although no physical scan was done of the package and only a trailer scan, the package is now missing. It was supposed to arrive on the 17th of August and we are now over 1 week late. I have spent 20 plus hours on the phone with over 30 employees trying to chase it down. Everyone is scripted and repetitive. The customer service people are clueless and helpless. I am continuing to tell them to make calls and to how to do their jobs.

I've been waiting on my package to arrive and a few days after the delivery day, I went to track the package. I learned that it was returned to sender and stated I told them I didn't order the package and to send it back. I never seen the package nor have I spoken to them about returning it.

I used to hold this company in high regards years ago. Since then, they have gone downhill and after my recent experience, I'm convinced they may have hit bottom. I was instructed to ship a small parcel with the recipient's account # for billing. I go to a "UPS Store" just to find out they don't take parcels without a preprinted label. I got referred to another store by this employee and found out second store is in the same situation as first store. I do want to add that both stores are listed on UPS.com as "full service" locations.

I refused a package from Sears.com when the UPS delivery person arrived because Sears said it was too late to cancel. Later on that night, I discovered by the checking online that the same UPS delivery person also decided for his own convenient that my second, very different looking package coming from Walmart.com should also be not delivered and return as refuse. I was able to call and talk to a UPS service representative to tell her about this. She insisted that she will take the side of her delivery person that I refused packages from both companies. Now Walmart.com has to make a second / replacement shipment. I searched online to try to find a complaint hotline or email contact. UPS had none for us to voice our complaint.

After the UPS barely tapped our door we opened up to see a box that looked like it was run over a few times. The good in the box were of no use as it was clear UPS got no respect for people's purchases. FedEx has always been my shipper of choice and this proves why.

VERY POOR POOR SERVICE. AT ALL! I was waiting and tracking a important package. They never did the delivery on the date was scheduled. I never receive a Call. Same day EARLY I call UPS customer service to bring any information to help for receive my package. I let them know it was very important for me to receive this package on the date scheduled and well, no one have any kind of engagement with the client. I bring all the information and details of address, I bring my cell Phone, and I bring the option to get a meeting point, I bring everything. No one calls and I never receive the package! No customer engagement. I don't recommend UPS company.

They did NOT show on Tuesday as scheduled (I stayed home ALL day waiting!) Instead they came on Wednesday when I wasn't home (kid's Dr. Appointment). Final "delivery" attempt was on Thurs -- They claimed failed attempt BUT the whole family was home AND I had the huge area rug they were picking up rolled up on front porch with a 8x10 UPS label on it?? How did we ALL miss the door knock, not hear the truck and how did driver NOT see the package on the front porch? They said they couldn't afford to come back out, that I would have to pay for them to come again? Insane. I'll use FedEx in the future. I asked why they didn't come on Tuesday when they were supposed to and got the reply that they weren't coming again? All I can say is "wow". How do they stay in business???

Oh my god, this is the worst company EVER for providing customer service. Please avoid like the plague. Everyone seems like they hate their job so no hope having anyone make an effort to help. I am now booked in for the 5th delivery of the same item. Drivers just do not make any effort to deliver in time slots that are requested by reseller after escalation of the situation due to the mess created.

UPS was supposed to deliver a birthday gift to my home over a week ago. For some reason, they delivered the package to a local university at a completely different address (different street address, city, and zip code). When I contacted "customer service" they were happy to tell me the package was successfully delivered! I guess it doesn't matter where it's delivered as long as it's delivered! "Service" rep then proceeded to tell me they knew where the package was and the driver would retrieve it and deliver it the following day. I was told this everyday for four days straight. Supervisors were rude and one even refused to hang up the phone thus preventing me from leaving a review of my "customer service" experience.

Calling any number for UPS will connect you to an Asian call center where they speak poor English and will say anything to appease you whether it's true or not. Delivery drivers are unable to do their jobs, they leave packages in unsafe locations, make poor personal judgment calls such as not delivering packages at all because they "Believe" the address in missing information when in fact it's not. Example: I operate a campground and have supplies delivered on a regular basis. When the delivery never shows up I check the tracking only to see this > The suite number is either missing or incorrect. This may delay delivery. "WE'RE ATTEMPTING TO UPDATE THE ADDRESS." / "WE'VE CONTACTED THE RECEIVER TO REQUEST ADDITIONAL INFORMATION." (A delivery change for this package is in progress. / Modification of the receiver's address.) When nothing was modified or changed at all??

The last two times I have had packages delivered to me through UPS it has been a nightmare. Last time I overnighted a delivery. They claimed to have misplaced my package which contained $400 worth of items. UPS offered very poor customer support and provided no answer as to where my package had gone or any solution as to how I could go about locating it. Without any notice three months later it arrived at my door. UPS failed to provide any notice that they had found my shipment (and still did not provide answers after it was delivered months late).

This is the worst delivery system I have ever encountered. They came earlier than the designated delivery times when no one was available to receive the package. Additional charges were given after the order was placed which is extremely inconvenient and aggravating. Customer service was not helpful or understanding in the least and I have yet to receive my package yet due to these reasons as well as more. I will never use UPS again.

I placed a package which was a mobile phone from T-Mobile into a drop box on the corner of 31 St and ave p. Driver didn't scan package and now T-Mobile wants to charge me $950.00 for lost package. UPS basically told me to go screw myself when I asked if they could try and investigate this matter.

First of all, when UPS makes deliveries, it is expected that they come to the door and ring the door buzzer in order to be able to hand deliver if the occupant is home. In all the deliveries that have been made to our house since January, this has happened only once with UPS. I will admit that I really like their email notification system (I am notified by email when the parcel leaves the sender and I am notified again by email when the parcel is actually delivered to the house).

After more than 5 times contact and they promise the parcel will be delivered within 1-2 business day each time. Finally after 9 days waiting they delivered the parcel but to sender the reason is they can't find my apartment. The truth is apartment is located outstandingly.

Three failed delivery attempts when whole family in the house. Rude customer service. Don't use. You will regret it!

My package has been idle in San Pablo California and still has to come to Kentucky. I will never buy anything from California again or use UPS for that fact!!! So I'd suggest not using UPS as their customer service sucks.

I was told through their tracking and over the phone twice that my package was in the Concord distribution center and I could go and get it. Went there, waited over 1 hour in a sea of people so long it stretched out the door to be told by the idiot blond supervisor that my package was on the truck and there was nothing she could do. That was after she insisted it was delivered today. I told her but your tracking systems says it was in Concord. She could not have cared less. Went home phoned the service desk who said "no it was in the distribution center".

They refused to deliver my package, said HSN would only allow me to sign at the door, which is a lie. I called HSN. A supervisor, put me 30 minutes. When she finally came on did not say her name. I realize I was angry but I had every right to be. Instead of apologizing and helping get my package she was rude, mean and ignorant to me. She was right and I was wrong. I said, "This is my package. I paid for it. You have no right to withhold it." I said to her that I was getting different answers and she said and I Quote "I am a supervisor. I KNOW what I am talking about."

UPS always claim they make delivery attempts when in fact they do not even show up to knock on your door. They done this numerous times to me. Also they implemented a new Delivery Access Point which means that they automatically re-route your package without an attempt to be deliver to the closest access point which delays the packages for an additional business day and to make matters worse; there is nothing you can do.

I live in an area outside of town, where we only get mail twice a week. There is a company that is less than two miles away from our house that takes in packages for the whole community. However, the company has decreased their hours, this has decreased the days that we can get packages. My issue is that UPS will not deliver to my house, but to another address even with my continuous complaints.

I use UPS for both business and personal. In both cases, I have had nothing but great experiences with UPS. The driver who delivers/picks up from my small business has been the same driver for multiple years. He is always outgoing and friendly as well as helpful. Packages arrive in the same condition as they were sent by the original sender and always arrive 2-3 days faster than when sent from other carriers. Whenever possible, I request that my shipments be sent by UPS. I have heard from several vendors that this is a common request. My home services have been consistent as well, even through moves over the years. I Highly recommend this company all around.

Cost to ship is now dimensional rate (versus actual weight). So a 1 lb shipment that is in a 12x12x12 box is charged like it weighs 4+ lbs. Also, when a signature is required, it is $4 per PACKAGE, even if there are multiple packages in the shipment - A 10 package shipment requiring signature for delivery costs an extra $40. ABSURD. THIS IS RIDICULOUS - ESPECIALLY THE WAY UPS HANDLES PACKAGES IN TRANSIT. The UPS facilities and drivers do not give a Rat's well...you know what. OMG. UPS IS GOUGING SHIPPERS AND CONSUMERS.

I have had the worst experience with UPS. I moved from HI to UT and I shipped my 65 inch TV. I got insurance because it's an electronic and that's what you do. I had the TV boxed up by someone who does it for a living, I didn't just throw it in a box and ship it out. When the delivery driver showed up, my husband and I went out to help right away. It's a big heavy box we assumed the driver would want help. Well he didn't wait, as we walked out the door we saw the driver drop one corner 3 ft onto his cart. He then laid it flat (there were arrows saying not to do that) and I think at that point we were in shock on what we were seeing. The driver then THREW my other packages on top of it, one of those packages weighed 50 lbs. This is all while one end of the TV was on the cart and the other on the truck so it was tilted, he then jumped out of the truck pulled his cart and the other side of the TV dropped 3 ft.

Not the first time this has happened, but the worst. A delivery about 1 week ago, they never rang my bell. I went to throw out the garbage and fell over the packages hurting my ankle, cut my knee. I hurt all over from the fall, and where I live you do not leave packages in front of apartment doors. I was at least lucky they were all still there, so I reported it to UPS. This week a package was supposed to be delivered and they claimed I was not home, which is not true and both my bells work. They took it upon themselves to send it to a call center. I am elderly; I have a bad heart and disabled, I am not saying this for pity just stating fact.

Once again, with no fault of mine, I purchased an item and the shipper decided to use UPS as the shipping company. First mistake, the day of delivery, I get notified - my package was delivered and left at my front door. I found it very odd the delivery was made at 5:52PM according to their records, but I just arrived home at 5:55, and there was no package there! I walked around the house making sure the driver didn't mistake the back yard or any other part of my home as the front door and no package anywhere on the premise. I then called UPS hoping to get some sort of assistance with this matter and I get another idiot telling me, "our records show it was delivered".

I had a package coming that requires a signature for delivery. They keep coming late afternoon when, like most, I am AT WORK. So I can have it delivered on a day off... For a FEE?! And even though I am being charged to have it delivered when I am actually at home they still can't give a delivery time so I must waste hours waiting on them. OR I can have it sent to a pick up location, free is 20 miles from my house! To have it at a closer location there is ANOTHER FEE?! So in order to get my package I have to pay them extra $$. Total rip off.

I'm a retail business and I have been shipping with UPS for over a year now. I had my first damaged piece a couple of months back - I put in a claim. The customer upon discovering all the broken glass used the packing material to gather up all the broken pieces and threw it all away. UPS denied my claim because I did not have the original packing material - only photos of the packaging, broken contents etc. A week later another piece was broken - this time I was able to get the customer to save all the broken parts. This time they denied my claim because the box was not the right thickness - my box was rated for 5x the weight and size of the item I was shipping but UPS said it needed to be rated at the highest that is manufactured because they stack boxes on a pallet and it needs to sustain huge amounts of weight.

On July 24, 2015 my patient placed an order for supplements. On August 4th she called stating no receipt. I called UPS - her package was at a Variety Store. She is 75 and unable to p/u. UPS stated she would receive the package on August 5th. The patient called me on the morning of August 6th as the package was not received. I called UPS again and was told because of a 2-day processing request she would receive her package on August 7th. Mind you... our office is in CT and she resides in NY. At 3:30 p.m. on August 7th we received the package in CONNECTICUT!!! I am now demanding a Saturday delivery free of charge. MORONS!! Who is the head of this organization?!

I mailed a package via UPS Ground from Georgia to Alabama on July 27, 2015 and was told it would be delivered on 7/28 by end of day so I notified the recipient. When I learned that the package had not been delivered as promised, I attempted to track it online only to find that the only record was its acceptance at the drop location which was a UPS store. When I called UPS Customer Service, they were only able to read to me what I could see online. Then I called the store only to learn that UPS stores are not actually UPS but are a customer of UPS!! So they couldn't help me either other than to say they had the package on their manifest proving the driver had picked it up on 7/27/15.

I was waiting on a check for which I had paid to have delivered next day priority. My mother was in the hospital very sick and I couldn't leave her. I had someone at my home waiting for the package which was to be delivered by 7 pm. I returned home - no package. I walked to my door at 9 pm my package was on the front lawn. No knock at the door no signature.

Well as I sit here on my porch, waiting for my "final attempt" of my husband's birthday gift, the time that I was promised quickly approaches. This is the second time in six months that UPS has claimed to have either delivered my packages or attempted to, but not only is there never a UPS truck, but they don't even try to knock when there is one. At least that's all I can tell. I am sure that today will be another "I'm sorry" but I am done. No more using UPS. Period. Even if I have to pay more. UPS is boycotted in my family.

My latest experience of UPS is that a 3 day courier service turned into an 11 day service which resulted in my parcel being sent back to the supplier. Although that provide a tracking service, the information contained within it is useless and does not allow the customer to provide the information required to assist in deliver. Entries on the tracking stated that the street number was incorrect and the correct address was needed along with a phone number. It did not allow me to provide this.

UPS Ground has repeatedly messed up my shipping. No matter the company I order from, they are constantly losing my package, refusing to deliver in a timely fashion, or not delivering packages and sending them back to the original point of origin. Most recently a package was delivered to my building, original company labels were correct, but UPS Ground had put secondary UPS Ground bar code labels of a completely different resident in my building on my package. They did this to no less than 5 packages that day, according to our security. Security sent them back to UPS to be corrected, since they have 5 packages with more than one person's name on them.

I've send my new 55 inch TV from Germany to England. I sent it in the original packaging from Samsung. When it arrived the screen was broken and not working anymore. When they picked it up for inspection a week later, they send it back to the address in Germany, even though I told them to send it back to mine. When I called customer service they were absolutely rude and tried to play the old school telephone ping pong game. In the end they said that they won't be paying for the damage because the TV was not wrapped up sufficiently. As a result I'm going to take them to court now. Absolutely disgusting company!

On 8/03/2015 a UPS package being sent to me showed to be out for delivery. I waited the entire day and evening. The package or UPS truck never showed up. On the morning of 08/04/2015 I checked the tracking info again. This time it read as follows (saying that I refused the package, a complete lie by UPS personnel. Here is what's showing up on tracking info, all of which I believe to be a lie and false info. I know for a FACT that the statement about "THE RECEIVER DOES NOT WANT THE PRODUCT AND REFUSED THE DELIVERY," is a LIE. UPS needs to call me or contact me by email and make this right. I have never seen a tracking info statement such as this before, and I have used UPS for many years. The person that entered this info needs to be counseled and or fired over this.

I recently purchased a mini split A/C unit, shipping included. The product was shipped in two packages. The air handling unit, and the compressor condenser unit. The air handling unit (26#) arrived when forecast, and was dropped off in my front yard and given to my next door neighbor (9 Years old) to complete the delivery. The other unit, (84#), was not with it (so they say). When I tracked the package they said it had the wrong address, however the package that was delivered labeled 2 of 2. How could that have happened? I called UPS and was told that it was misrouted and they would find it and call me back, they did not. Over the next 5 days I was promised 4 different call backs and never received one.

I AM LIVID! A few weeks ago, it took 4 days to get an envelope from State Farm because they wouldn't just leave it at the gate. We posted a new sign with 2 #s to call for deliveries. Today I was expecting a box from Alaska around 2:00. I get out of the pool at 11:45, and return a missed call. UPS has left a box marked "fresh seafood, keep refrigerated, perishable" all over it at the gate in direct sunlight. It's Texas! 94°! $45/lb x 25lbs + $220 shipping! MOTHER OF PEARL! THEY ARE IDIOTS!

The UPS on 521 N Center Ave, New Stanton, PA 15672 have nothing but bad reviews. Never answer their phone or deliver anything on time even when it is posted. A few times when ordering from Amazon with prime two day shipping items are never delivered when they're supposed to, even if it arrives at their location early and says it will be delivered before the day is through. My brother and his boss need these things on time or they lose business. They really need new management at this location or supervision. It's getting to the point of requesting non UPS service from Amazon.

I sent a birthday gift to a beloved ex-mother in law from Georgetown, TX to San Antonio, about 100 miles away. The package should have arrived the next day. I could have walked it there by now. UPS (utterly pathetic service) has been "investigating" for the past 4 days. No gift, no answers, no acknowledgement of responsibility. Next time I will use FedEx.

My work laptop required tech support. Machine was sent to corp. office, repaired and sent back to me via Next-Day Air with a 10:30 am Fri delivery time. I have UPS MyChoice or whatever it's called and notice that my unit number is not listed, so I add it. Scan says package arrived at the nearest facility at 5 am Friday morning. Facility is 15 mins from me. At 11:30 am Friday, I make the first of 3 calls to UPS Customer Service. I ask where my laptop is because I'm being paid to work and I can't because my computer hasn't arrived. I was told that 10:30 delivery time was for business addresses only and my package was out for delivery and I should expect it by 7 pm. 7 pm comes and goes and I call again. Package never left facility because there was no unit number. No Saturday pickup and now delivery will be "attempted" on Monday. I am livid!

Twice UPS has claimed delivery to these points. Twice we have had to track down the package that wasn't delivered. I just spent an hour on the phone and got disconnected while on hold for 30 minutes. This new "service" is really horrible! It's not delivery if I have to pick it up after ONE attempt! No one can seem to help me but everyone is "very sorry" that I am frustrated. What good does that do me when I need that package today as I am leaving town Monday. The last time they didn't deliver correctly it literally took months to track down. Supposed to deliver in December, delivered in March. This access point delivery that I didn't ask to be a part of is garbage. They want to save money and cut jobs.

Unfortunately I'm writing concerning the worst service that I've ever experienced at the 1412 Delaware ave. McComb, MS location. I initially received an empty boxes shipped to me from DirecTV so that I could place my television in it to be shipped back to them. As I know from a previous experience shipping a prior television to them the box was open. It has the copper bands/staples on there. If I had proper equipment to restaple the box I would have. As I entered this location I received the worst treatment that I've ever had there. My fiancé & I have been going here for years to have business cards made, faxes sent, copying done & never have we been treated with such rudeness. I guess he's the manager an older guy seemingly in his 60's as well as the older lady there treated us terribly because the box wasn't taped.

I ordered two tickets for a show and the supplier shipped them via UPS. I received an email from UPS advising delivery would be the following day. I waited for delivery but by 5:00pm nothing had arrived so I called "customer service". They advised that delivery was now 24 hours later. This means I now have to take two days off work to receive one letter. When challenged as to why I was sent an email the rep simply said "it's our systems".

A package was delivered to our new house for a former resident. I was not here but had people cleaning the house before we moved in. The driver dropped a package off and next thing the cleaning ladies heard was the driver making a ruckus going in both sides of our grass, tearing up. I took pictures that day and I have a timestamp. When I called them I didn't hear anything for 24 hours. The next day I had a friend waiting for cable to be installed and the doorbell ring. They came to investigate my claim that they tore up the yard without contacting me first. They said they tried to call but they never left a message. They said that because there is a moving truck sitting in our driveway that had just gotten there an hour before that they were not responsible for the damage to the grass. Their very is that the moving truck did it.

UPS lost a very valuable package that was tracked the whole time until it arrived at the Laurel distribution center in MD. Somehow this huge, costly item is nowhere to be found. The guaranteed delivery was Friday the 24th, evening by 8pm. I am writing this on Monday afternoon the 27th. We have been on the phone with UPS all day and have driven to the location that states our package is available for pick up. Never mind the guaranteed delivery--apparently they decided to skip it this time to make us pick up an item they don't have. We are leaving the country tomorrow morning; the package was to enable us to bring our family pet with us.

I enrolled in UPS Choice and really liked it. Now can log in to the UPS site but when I try to access the UPS Choice part it makes me log in again and says my address is already enrolled. Maybe the first time I registered I did something different. IDK. I am using the same email address and I don't understand why I am locked off of Choice.

I have bought a few things online and had them shipped to me. Everytime I use FedEx I get my items on time. Every time I use UPS I never ever get them on. For Christmas I got my FedEx item a couple days before Christmas and with UPS I got them three days after Christmas. I purchase the items the same day. Ups will say it's coming a certain day and then move the date up so it looks like they're not late when they had actually change the date. They made my daughter cry for Christmas her gifts were the only one shipped UPS and we never received them on time. No apologies, they do not care that my daughter had a ruined Christmas.

My package was not delivered because the address did not have my unit number noted in the label which was never required. At ground level entrance where all the drivers get access to our condominium building there is a electronic board were he would locate my name, dial to my apartment and ask the number and floor or he could ask the security gate when they let the truck in. I was in the apartment awaiting the package so there is no excuses.

My UPS deliveries are late more often than on time. This time I ordered several items from Amazon. The items that were delivered by USPS and FedEx were delivered within 2 days, on time. The one item that is to be delivered by UPS was scheduled for delivery today but was not delivered. It is MIA at 10 pm, with no status update from UPS. And there is virtually no way to contact UPS to find out when I can expect the package. UPS is the worst delivery service in the US!

Delayed twice due to train issues... Although my package is in a nearby city only 14 miles away. I can't even go pick it up and have to wait again! They bluntly lied to me and said the train issues happened in LA, WHEN IT WAS NOTED ONLINE THAT IT HAPPENED IN ANOTHER STATE PRIOR TO GETTING TO LA which is just a few miles away from my house. I know for a fact that they won't be taking a train from LA to my city, so why is it being held there!?

Reference to our Tracking Number ** of 29/6/2015 consignment dispatch from NETHERLANDS for MUMBAI. It seems the parcel arrived in MUMBAI on 1/7/2015 which has not been received by us till date. When we call to UPS on TOLL FREE number then they told us that consignment is hold for CUSTOMS CLEARANCE last week. We send all the needed documents to UPS people. They send us E-Mail Address and told us to mail KYC documents on given email address **.

Awful... They refuse to provide ANY customer service. There is only one number to call and it brings you to an outsourced "customer service" facility in a foreign country at which they refuse to do anything but tell you the status of your shipment and read off a script. There is no complaint department, there is no department that actually attempts to provide service to paying customers, and no department that helps with any problems.

I was told that I could pick up my packages if I got to the location before 8:00 pm. I got there at 7:46 pm and I was told by the same woman who called me to tell me to come that I could not get my packages. She then lied in the comments and said that I showed up after 8:00 pm.

Placed order with Advance Auto Parts on July 8th. Shipped same day. Left Indianapolis, Indiana and arrived in Jacksonville, FL 7/10 (I live in Melbourne, FL) then went to Phoenix, Arizona on 8/14, El Paso Texas 8/15, Abilene and Mesquite Texas 8/16, Shreveport, Louisiana 8/17 and is currently in Jackson, Mississippi as I write this on July 17th. UPS customer service was no help with their generic text book answers. WHAT UPS SHOULD DO. When the "regular ground service" package is discovered off course, it should instantly become a "next day air" package to make things right. I have shipped thousands of packages over the years with UPS and they have done an excellent job 95% of the time. They beat the pants off FEDEX, but when they screw up, they have a "oh well" attitude about it. I won't even get into how much of an inconvenience this has caused. It does feel good to blow off steam though.

I ordered a package from Amazon. The seller was in New York. Shipped the package through UPS. I paid for expedited shipping. 4 days later the tracking says delayed due to severe weather although there was not a cloud in the sky or any severe storms that week at all. I called and asked if it would be delivered on Saturday and was told no not till Monday and that the weather was in New Jersey the day it left. Actually I think they put it on a train and it was delayed but didn't want to refund my money so they use the severe weather excuse. And say it's out of their control. This company has piss poor customer service. Their employees are rude and obnoxious. Not helpful at all. Will not ship nor pay for shipping through them again as he cost for this links of service was way too expensive. if you can use another carrier then do it. UPS is the worst shipping company on the planet.

I ordered a package from Nu Skin and I got an email saying that it will be delivered by the date I wanted it to be delivered. However, there was no note, no call, no NOTHING 5 days after the delivery date I requested. So I called UPS customer service 2 times and they both confirmed that it was at a UPS customer centre at 790 Belgrave Way Delta, British Columbia V3M5R9. I drove there instantly after the phone call because I was already pretty frustrated with their delivery service and wanted to just get it back.

OMG!!! I never write reviews but for these incompetent jerks I'm making an exception. They have tried to deliver a package 2 times but have failed since I live in an apartment building and they need to call my apt through the intercom. I've sent them various messages asking for them to let me know they are at the door so I can come pick up the package. Can they do that? No, it's too complicated for their simple neanderthal brains to handle. There is a UPS store at .02 miles away from my apartment building. Can they leave my packages there for me to pick them up? No, they can only leave them in WATERTOWN almost 3 miles away from my home. I'm at loss for words for how incompetent these idiots are. I would definitely pay more to have USPS or FedEx deliver my things rather than these imbeciles. Also, don't get me started on how useless their site and their UPS My Choice (whose freaking choice?). It is complete BS. Hope they go Bankrupt.

Please allow me to tell you what UPS did to me! On May 28th, 2015 we issued a pick-up for a box containing the rear end for our lawn mower. We inadvertently entered in the value of the part at $100, having no idea of the value. On June 28th we received a call from the gentlemen whom was to be repairing and returning it to us, stating he never received the package. Long story short, UPS had lost our 35 lb pkg. They sent us an email with links on where to file a claim. Right away without even taking a day to look for it, never mentioning that they were never going to reimburse us for more than $100. They told us to get documentation of value for new, used and refurbished parts so we did that. Those prices were $550-$750.

My $2500 computer turned into a $4000 computer in an instant with all of UPS' ** that they made me pay. I've never had any of these problems with any of the other big shipping companies. Luckily (and surprisingly) I was greeted to a nice delivery man who was fully cooperative with the whole process. When I asked him how much I would have to pay on my delivery taxes he responded with "too damn much!" He helped ease the pain of UPS basically telling me to drain my wallet. I will never again go with UPS, and I wish that kind gentleman the best of luck with his career (hopefully not with UPS).

We are a small three person family Company. We hand make our products with great care and attention to detail. We shipped a box of 1000 cloths to a very large and very important business customer of ours. UPS destroyed the box somehow and repackaged it before delivering it. Problem was it was short 69 cloths! We replaced the shortage to our customer at a cost of $275.00. UPS will only paid $100.00 because I did not pay the extra insurance cost. I have spent three days on the phone answering their questions and filling out their paper work, not to mention a 1/2 day remaking the cloth order.

I needed an envelope delivered ASAP. The UPS store I worked with "guaranteed" the mail would be delivered the next day, Friday, by 3:00. By 3:30, I knew that the package was not being delivered on time. I went back to the store, and they "processed" my return. Three weeks later, I had yet to receive this check. I went back to check. The store passed it off as a UPS "corporate" issue. I talked to Customer Service and a supervisor was supposed to return my call. Of course, no one from customer service contacted me. I called back. There was no record of my previous call. After an hour, I finally gave up.

I ordered a couple of pieces of furniture by an online retailer, which I was supposed to get yesterday, the day UPS said it would arrive. Online it said that delivery had been attempted and no one was home, and that I had requested it be held. Truth is, I took a day off work to wait for it because the UPS delivery man could have arrived at any time, and no one came by, and no one called. I was angry, so I called UPS and they said they would call me back - this happened three times (me calling UPS and them promising to call back). No one called back. So I called them again, and a very rude, ignorant and downright clueless woman began to be rude and swear, saying "We don't have to do anything, and go ahead if you want to do something about it". By this time I was fuming, I mean how the heck do you even lose a package's sticker, unless you damage the entire piece of furniture.

I booked a parcel to be delivered to South Africa using UPS (2-3 day guaranteed) through Transglobal Express website. The parcel was collected and delivered to UPS SA. However it has been held there for the past 5 days and no one contacted me to say there was an issue. I check the tracking daily so I knew it hadn't been delivered. I asked UPS SA to advise what caused the delay. They told me they needed the recipient's ID number, which my brother in law provided. They then told me I needed to advise split costs for each item, which I provided. Then nothing - RADIO SILENCE.

Ordered clothes from a website and UPS delivered package to the wrong city. Their response was to "launch an investigation" (after telling me the package was "delivered" already). Now I send medication to my son overnight. Package didn't arrive on time. Tracking info said package had a "destination scan" 10 minutes from delivery address, but customer service said they "could not locate the package". Now they are "launching an investigation". UPS cannot be trusted to do the basic service they are supposed to provide.

I stayed home 2 days waiting for my laptop to be delivered only to discover a note on my door saying they tried to deliver my package. Shouldn't they ring a doorbell if they need a signature?! No one at customer service seemed to care. What if I don't hear them knock tomorrow either. This is a house not a studio apartment. FedEx I'm yours! I'm not leaving an order number on your form so my laptops not confiscated. But believe me, this is a valid complaint!

THREE BROKEN HIGH END TVS IN A ROW!!!! Initially I blamed a bad batch or even the company of long standing that I was dealing with. When the last screen was twisted I took a picture of it and sent it to Samsung who informed me that it was physical damage due to shipping. I have had to package and re-package these sets over and over and over again. SCREW UPS.

My mother died. A kind friend across the country shipped some flowers to my house. Unfortunately she required a signature. I work and am gone, and I do not have ESP. UPS 'attempted' delivery there required 3 times, knowing these were flowers, but NEVER ONCE LEFT A NOTE THAT THEY DID. They refuse to deliver again, to deliver to my office, or to do anything - despite their never leaving me a note. In the midst of my mother's funeral preps, I have to drive to the other end of a large city to pick up dead flowers. Their so-called 'customer service' representative wouldn't budge from the rules or lift a finger in my attempt to explain this. UPS has lazy and indifferent employees, and a too-inflexible bureaucratic company with inflexible rules to do such deliveries effectively.

Wanted to register at the UPS website. Was told my home address was a business, which it is not (condo) and that I had to talk with a UPS representative. Went to "chat" and was told it would be 8 minutes, while I was waiting it went up to 12 minutes. What kind of customer service is that?

I've never been anywhere that treated a customer with such disrespect as the Huber Heights Ohio store #2659. Talks down to customers even while I was in line. Thought maybe I was safe but; no. Her whole approach was downright hateful. Feel like getting belittled, this is the store for you. She should be shut down!!!

I placed the order on July 6 for an beach umbrella on Amazon. Everything went fine on the placed order from Amazon. Except the ** UPS stating that: "The street number is incorrect. This may delay delivery. We're attempting to update the address / Delivery will be rescheduled!" Which they have shipped on my address before 10000 times and still can't find it! Then I get a call from UPS lady stating that address was wrong, then she said driver cannot find your address because he is not familiar with that area!!! Made no sense to me at all, she was just trying to make excuses that they have a driver that doesn't know the area!

I had sent a package on 6/16/15, and was told I would have 2 day delivery. When I had checked 2 days later it still had not been delivered and it was saying I had an incorrect address. I then called to make sure the address was correct and they had told me that the address was correct and they were not sure what had happened. So I told them if they could not find that address to send it to a different address which I then gave them.

I live 2 minutes away from UPS office, and since 6 am my package is out for delivery. I waited and waited till 7pm they did not show up. I call them and they are saying the driver make an attempt to deliver and no one was home. This company suck. FedEx is best, USPS second. I don't even know what to rate them, they suck.

Arrived home from work at 4:30 p.m. to find two packages on, and against my truck (which is parked approximately 5' from the street). The smaller one on my driver's side windshield, the second larger package leaning against the front driver's side tire, near a puddle of water. The larger package was also labeled Fragile, and signature required. Ouy!!! 50' away from my covered porch that has a secure box for packages, and is labeled with the address in large reflective numbers. Laziness much?!!

I received UPS note that a delivery attempt was made on 7/2/15 and 7/3/15, and that a last attempt would be made on 7/6/15. The note also stated that it required a signature. I was not given a time frame of when this delivery attempt would be made, so I made arrangements for someone to be at my house the entire day. I went online the next day to track my package, and it shows a delivery attempt was made 7/6/15 at 6:17 pm, and that my package was being returned to the sender. Me and my husband were sitting in our living room at 6:17 pm. Also, there was no UPS note left by the driver, confirming that there was no delivery attempt made on 7/6/15. I called customer service and was told that there was nothing they could do and I would have to contact the sender and have them ship it to me again.