United Parcel Service - UPS Reviews

Called costumer service, was told to leave make and contact number and my local distribution center will contact me with in 30 mins. Local office did contact me within 30 mins, but unfortunately I missed the call. The manager left a detailed message expressing her apologies, which seemed very sincere, and assurance that my package will be on the next truck out the following day. True to her word my package arrived that day. She even called to follow-up. Not sure what caused the initial delay, but I was impressed with the costumer service once I got to speak with an actual human being.

I ordered a perishable package from Omaha Steaks on January 5th. UPS has never been able to find my house and always say that the address is incorrect. It is not incorrect. After dealing with 3 delays on this one package, it still hasn’t arrived as of January 17th. The worst part of it is that UPS couldn’t care less that their service is deplorable. I will never ship UPS again. It’s FedEx from here on.

They picked up my 65" smart TV for shipment to Mexico. 7 days later I called to ask why it showed still in Vegas. They said they need to return for different papers. It came back 10 days later, left outside, damaged. It took 20 phone calls to get someone to come verify damage. He said it was indeed cracked down the screen. And the packing was sufficient. $40 TV box with foam inserts and corners... Another 5 phone calls later asking once again why I haven't heard from anyone, and they replied "we're not liable for damage"... So, they never shipped it, only pick up and return and it's destroyed... And they say "Sorry for your experience." This is unacceptable that a business can just wash their hands of responsibility. AND THE DRIVER CONTINUES TO WORK FOR THEM. Completely unacceptable and disgusting.

I have a sign on front porch for UPS, FedEx, and USPS to not place packages in front of door. This is for safety issues. I also have signs on backyard fence NO TRESPASSING! However, people think that means nothing and yet they still enter. UPS did not place the packages on front porch where sign states. However, there have been recent thefts that have been reported in my county. The driver disregarded specific placement on front porch. Driver ignored the No Trespassing sign on the fence gate. And it was a good thing the dogs were not in the backyard.

My medically necessary package still says "Out for delivery". The supervisor didn't call, so I just called again, and demanded a supervisor, and she tells me that "It is still in our warehouse and has not even been sorted yet"...WTF??? It's not like I'm waiting on a toy or a candle or Avon, It's a Medical Mattress for my BACK! (Which is on severe pain right now). This is the second time they have screwed me over. If it hasn't even been freaking sorted then WHY say...Scheduled For DELIVERY TODAY... Now I have to TRY to attempt to sleep in a recliner since YOU, UPS sat on your butts all weekend and didn't sort or deliver my medically necessary BED!! Thanks. UPS!!

I would give this company 0 stars but this review form won’t let me. I have been waiting over 1 month now for my order to arrive! UPS got my order to within 20 minutes of my house and then lost it! The seller sent out a replacement which UPS sent to a different country. Finally got it turned around and heading in the right direction but it has now been “held” or “delayed” three times! It was suppose to FINALLY arrive today but I have now been informed that it is “delayed” due to operating conditions... the weather and road conditions are perfectly fine!!

UPS Had my package in my state and city AND THEY SENT IT TO CANADA AND DELAYED IT. Completely disgusted with their service. The worst delivery company I’ve ever seen between delaying my packages for inclement weather when it’s not even raining and my package is in the same state as me or them shipping my package to Canada and delaying it a day.

Horrible experience. I used them when I was moving from Denmark to Belgium. The package was delivered to a wrong address and to a wrong person who took it and opened it (many items were missing from the boxes). I reported the problem but they lost it and every time I called afterwards to see what is going on they said that problem has never been reported. Then I send them the evidence (mail and phone calls) and they do not reply or reply that the problem has not been reported (as if they were drugged). The bill came 4x higher than the estimated shipping costs that we agreed on. Total mess – next time I will rather take boxes myself on foot than deal with these people…

UPS is a company without any integrity. Thankfully, I am a lawyer and so will be filing a suit against it tomorrow in our local Small Claims Court for $2300, in addition to the cost of filing and service for an additional $400.00. It will take me about 15 minutes to prepare and electronically file the complaint. Once UPS is served it will have no choice but to either hire a lawyer to appear at a pretrial conference, or to resolve my complaint. The sad fact is this is such a pitiful company in resolving its own errors that a lawsuit is the only way to get Justice, and more people who have problems with this company should do the same.

Took a full day off of work to wait for a package that never arrived and was rescheduled to the next day and had no option to sign ahead of time. Then was rescheduled for the 15th. Then it went out for delivery on the 13th so day was rearranged to facilitate getting the package and it never arrived. Signature required is an outdated technology. Not being able to track your packages in real-time is unsatisfactory for a company in 2018. UPS needs to get out of the Stone Age and get on board with customer service.

Driver couldn't find my house. Same house I've lived in for 4 years. Every other postage service finds my house. I call customer service and she tells me they have to try to deliver it again something about I'm under a contract with UPS. I tell her I've lived here 4 years and you guys never find my house and I always have to pick it up 40 minutes from my house. I ask her to hold it at the center and I'll pick it up on Monday. Today is Saturday. She says she can't do that. I tell her I want to speak to a manager and she puts me on hold. I wait on hold for 21 minutes and finally hang up and call back. The automated system asks me if I want to pick up my package at the ups center. I agree and schedule to pick it up on Monday??? Really!!! Worst customer service ever! Completely put me in a horrible mood. All you have to do is put our address in Google Maps and it brings you to our doorstep. IDK what they use for GPS but I think it's time to upgrade.

Paid a lot of money for next day air for my phone and instead it’s taken almost 4 days. Still isn’t here. Also, it’s almost 5:00 PM at the time of this writing and I haven’t even seen the UPS truck. Please, a word of advice for anyone who’s reading is always go through USPS. I got my mail from the USPS at 12 PM. Very dissatisfied with UPS.

My recent experience with UPS has been bad. Because UPS is not supplying drivers with trucks that will navigate the poor weather conditions in Maine packages are being delayed sometimes by 4 or 5 days. It's amazing that a company that is willing to spend 25 million on Tesla trucks is unable or unwilling to buy a few 4-wheel drive trucks to enable deliveries deliver on time. Amazon Prime guaranteed 2-day deliveries are impossible in the winter and most stretch out to 4 or 5 days. My neighbor was waiting for some overnight medication to be delivered from the VA and because UPS was unable to deliver he now has to wait 5 extra days (they don't deliver on weekends and Monday is Martin Luther King Jr day). This is seriously messed up. I don't blame the driver at all, it's hardly their fault that UPS does not supply a vehicle that is safe to drive in the 5 months of ice and snow that we get in Maine?

Good evening. I never faced this kind of incident when I couriered parcel to any place for the last couple of months. I couriered two parcels for two locations. One is Texas and the other one is California but they gave me a delivery date one is on January 11th 2018 to the Texas address and the other one is January 12th 2018 to the California address. Till now I didn’t get not even one packet from the UPS. Finally I realized I preferred the worst courier service. I don’t know how can I get the solution for this problem because the couriers contains food items (the expired date is January 12th 2018). Please give me some suggestions. Thank you!

I have 2 boxes that are to be returned and paid for by the company requesting return. According to their own flyers, call set up pick up and UPS will pick up. I went to the Official UPS website and it's clearly states free pick up. No charges will apply. When I called to schedule, I was told there is a $15 fee. I stated that their own website states no fees for pick up. I was told to bring it to a drop off location, which I already tried but the boxes do not fit. I was told to go to a UPS store which I stated there was not one in this small town. Knowing I was disabled, 1 telephone operator and 2 supervisors told me to go look and stop the driver and give him the packages. Shocked, I asked how do I do that? Do I stand out in my rural road waiting for the truck to go by and wave my cane or shall I stand out in front of the truck when it's going 55mpr down my road. The representative and supervisors were rude and did not help the situation.

I contacted United Parcel Service about their apparent inability to deliver a package from Amazon to my physical address. They had just delivered a package from Amazon on Tuesday to my physical address no problem. Now on Thursday of the same week they find my physical address as undeliverable. I ask to speak to the customer complaints department, the package was deliverable as determined by U.P.S., was told by the U.P.S. employee that there is no complaint department and how could she help me. After we determined that there was no reason the package could not have been delivered, except through driver error, (all their fault) the best they can do is have the distribution center call me at 10:00 am and schedule another delivery attempt.

A 28 # rebounder small trampoline was left in the rain at the front door. I left the garage open hoping the driver would set it in there. When I found it 20 minutes later, the box was soaked and I badly wrenched my right knee trying to get it into the house and into the basement so the box could dry off. They do not know the age of the people they are delivering to. I am a senior citizen and expected my husband to move this for me when he returned home from work. I felt I had no choice with how wet the box was to try and save the interior contents myself. I could not leave it on the carpet or the hardwood floor. I wish UPS would instruct their drivers to consider such realities.

I paid close to $90 for next day air. My package was to be delivered at 10:30 am 1/11. I waited until after 4 pm and called. First guy put me on hold while he ‘checked’ then put me back into automated loop and I had to start Over. Next person tells me my package is sitting in an air crate and isn’t even scheduled for delivery... online tracking still shows “on time”. (It's after midnight on 1/12) hardly ‘on time’. I was told I’d get confirmation call in an hour to confirm delivery for the following day. No call. Six hours later I call again and was told there is no update. I can’t get my money refunded and maybe my package will arrive, maybe it won’t, but it SHOULD arrive tomorrow at 10:30 am. 24 hrs later than the “next day” delivery I PAID for.

UPS has been screwing up and failing to deliver my packages for 4 months straight. I received one out of 8 shipments. Just when I thought the problem was resolved, today I've been sitting here waiting and wasted an entire day. UPS doesn't appreciate my business and I'm taking it elsewhere. They lie and say they can't find my address, when I live on Main Street and my building is a Historic landmark. Secondly, when I go pick it up, they have me sign, but it claims then that it was delivered instead of "they screwed up again." I'm tired of the runaround and having to drive an hour, hurry up and wait and pay for a service that I've yet to receive.

We live where it is cold out. Our daughter lives in Florida and moving back home. Shipped her LLBean boots and LLBean coat... The package never arrived. It said on paperwork that box was discarded. We went to the shipment places that it was supposed to be there. People were rude and could not help, blamed on the little guy that we dropped off at UPS store, not his fault, He said during seasonal hiring the workers steal things that time of year, Be very careful shipping things. Take the extra insurance out because they will not pay for it. My daughter posted it on Facebook and UPS took her post down. Very frustrating.

This is the second time I've had issues with UPS. First I ordered my son a coat from Burlington Coat Factory, it had been opened and taped together. I called and notified the company of the issue. The representative took a complaint and said they were going to have someone call me... well that never took place. Next I had an order coming from Bath and Body Works. It was on the truck for delivery today at 9:00 a.m. It was never delivered only to find out they have rescheduled the delivery for the next day without reason. UPS is one of the worst companies in the United States!

We moved recently and have no problems to receive mails from USPS, FedEx and other couriers, except for UPS, that always fails to deliver everything to my new address. The reason from them is NO SUCH STREET. Comparing with its counterparts, UPS REALLY could do nothing but causing more trouble.

Paid $95 for next day air service. Delivery took 4 days. I could have sent it with USPS priority flat rate envelope for $5.65 and had it there in 2-3 days. But this customer wanted next day air so I did what the customer wanted. Then the customer was mad at me for delivery taking so long. So I called customer service. First they said next day air doesn't mean you will get your item the next day. I said they should change the name and not charge people 15 times as much for it then. After a bit of saying there was nothing they could do finally they said I couldn't make a claim yet. I had to wait another day.

UPS is the worst carrier ever!!! I had several issues with the deliver of the bike I bought. They claimed they came to deliver it and no one was here, BS my man was waiting all day and no one came to the door. The second time they were supposedly going to deliver it he again waited, they never showed up. When it was finally delivered it looked like some had beat the box to hell. Pieces of the very expensive bike were broken! This saga has been ongoing since Friday! Like seriously dude! I was on the phone with UPS 3 times today!!! They are absolutely horrible!!! I am appalled and disgusted with the atrocious customer service I received. Then all they say is "I understand your frustration." blah blah bologna!! I know that game, I work for a call center too!!!

UPS denied the service I paid for due to climate. It was sunny almost 80 degrees during the delivery day. Later pulled a note that the recipient name was incorrect. I went online to verify the information and everything was ok. I paid for a delivery to my front door and didn't got jack ** to my door. I drove 50 miles to get my package.

If I could give -5 stars I would. UPS is straight trash. I ordered a $150 item that they “marked as delivered”. Which was complete B.S, UPS truck never even came to my house that day. But because it was shipped UPS My Choice, there’s nothing they can do about it. So their drivers are either stealing people’s packages and marking them as deivered or selling them. Biggest scam. ** company. I will spend extra to ship from a different company from now on.

Have repeatedly delivered my perishable food late. I have frozen raw meat delivered to my house every month. And every month I have a problem with UPS here in SoCal. It is hotter than heck here, even in the winter. Last time they were 8 days late with a package that was supposed to be 2 day delivery. By the time it got to me, the meat was thawed out and a stinky mess. They had the nerve to demand I keep the package for their driver to pick up in order for me to submit a claim. The driver did not show up until 4 weeks later when my next package was due!!! I wish I could boycott these people.

This company's service has really gotten terrible. I am expecting a package that was supposed to be delivered today. It is Saturday 1/6/2018 7:31 pm and the package is nowhere to be found. Horrible company and horrible service.

My ASOS order was lost, ASOS refunded me for the lost product, but the tax I paid for delivery was for UPS and I didn't received a refund or any more replies in customer services. The tax was almost the price of the product and I didn't even received it, so what is the point of this company? They charge for a service they don't deliver? That doesn't make sense for me.

Numerous calls and emails to UPS with different excuses each time I call. See email examples below for additional reference: "I have not received the promised phone call by 10am today and customer service cannot tell me when my required signature package will arrive, two days late now! I called twice this morning with long wait times and no helpful customer service representative. This is NOT acceptable. I am recontacting the BBB.

Don’t go with UPS unless you want to have your package picked up by the receiver at a inconvenient location. Or pick the package up yourself at an inconvenient location. Or unless you work at night because they only deliver during the day. You can’t request a late delivery. But... if you are lucky enough to receive your package when they decide to deliver it you will have good service at the door.

My son sent me a very large (approx. 4/1/2 W x 4 1/2 H) to my address on Bainbridge Island from Delaware, Ohio. On Wednesday Jan. 3, 2018 this pkg was left downstairs in the lobby w/o notifying me that it had been delivered. My son in Ohio had to text me to let me know it had been delivered. I live in a senior building and I am 85 years old. I have herniated disc problems and I would have thought that any delivery driver that had any brain matter would realize that a pkg that size irregardless of the age of anyone should have been delivered to their front door, not just left in the lobby. This pkg was large and cumbersome for me to get two stories up.

I had a next day delivery, which they attempted to do, but no one was home. It is supposed to be delivered before 10:30. So, I called and asked them to deliver the next day, before 10:30. When I checked UPS tracking website, the status gave me both pieces of info, by 10:30 and it was saying it was held for pickup, which was wrong. I called UPS, and the recorded message was saying that UPS will deliver my package up to 8pm or even later. I was frustrated, and requested to speak to an agent. She spoke with the distribution center, and confirmed to me that the package will be delivered before 10:30. So, at then end it worked out, but they caused me frustrations and disappointment. UPS need to have correct information on their tracking website, and on the recorded info.

I would like a phone call return, regarding a package that was stolen out of your UPS store located at 2336 S.E. Ocean Blvd, Stuart, Florida 34996, on 8/28/2017 @ 9:40 a.m. per the receipt. My husband and I brought a package to the UPS store on this date--and asked owner to mail the quickest way besides overnight. ** stated it would take 7-10 days and would cost $16.03. We went back 8 times, hearing 8 different stories each time as to why the package did not get to location B. To our daughter a college graduation card and gift.

I ordered a tv and it was shipped via UPS. According to the UPS my choice the package was out for delivery on 01/04/2018. I took the day off work because the package had to be signed for and at 12:55pm a UPS truck stopped in front of my house. It was there for several minutes and the driver got out of his seat and went to the back of the truck. Then to my surprise he got in his seat and drove away. I contacted UPS and spoke to several customer service reps that were not help. Said the package was not on the truck. I find this totally unacceptable that a company is so careless to send a truck to my house without my package. Not only was it a waste of my time but also a waste of their time and resources. This company has become subpar.

When we moved to the country I knew there would be some discomforts, but the first 15 years wasn't too bad. 2017 set a whole new trend, UPS had not claim or even late packages in up to 2017 and then I have had 2 lost, 3 deliverable (according to UPS) and two driver that couldn't find the place. I know we all are having problems finding quality help, but this has gotten ridiculous. If you can please ship with anyone else...

I have gone to the La Junta Colorado UPS (which I drive 30 mins to get there) and their doors are locked every time I go to take a package. The hours on the door say they are open until 6 and every time I go it's around 1-3pm. No one answers the door!!

UPS has given me the worst customer service I've ever experienced. I ordered a package on December 5, 2017, today is January 3, 2018, and the tracking kept telling me that it was coming, and every day it never came. About three weeks passed and I went to pick it up, stood in line twice, for two hours, and when I get up to the counter all that I'm told is that is hasn't been processed but they were still scanning it and knew where it is. Well, I call again today, and now it's missing. I can't get another one of this item. This was the only one I could get. So, believe me when I say that every single person I talk to will hear my story and I will encourage them to never ever use UPS again.

I'm waiting for a package which I purchased on Dec. 29, with an arrival date of Jan. 3. No problem. But when I tracked it today here is what I saw: Tuesday, January 2 10:38 AM Departure Scan Bethlehem, PA. Saturday, December 30 9:35 AM Arrival Scan Horsham, PA. Saturday, December 30 5:57 AM Arrival Scan Bethlehem, PA. Saturday, December 30 12:50 AM Departure Scan E. Syracuse, NY. Friday, December 29 10:31 PM Package was handed off to UPS.

Paid for overnight delivery for perishable item. Throughout the day of scheduled delivery 12/29/17 I was told package was in the truck and would be delivered. This was a deliberate lie. By 10 pm they admitted it would not be delivered and rescheduled for 1/2/18! They could care a less it was perishable, that they lied and were misleading by claiming overnight delivery which I paid a hefty price for. At best this company is incompetent. At worst it intentionally misleads consumers knowing they cannot deliver. I don’t know how they stay in business. I will never use them again. I will not buy products from companies that use UPS. I guess the CEO will get his $200,000,000 bonus. What a crime.

Had an item shipped overnight on 12/29 to arrive 12/30. Package is delayed and upon calling I'm told I won't receive it till Tuesday 1/2. Then further proceeded to tell me that they are not going to reimburse me for shipping and that there's nothing else they are going to do for me. Not only did I experience awful customer service via phone call (man I spoke with spoke very broken English and sounded very irritated with my concern/complaint) but my very important package is delayed by 3 days when I shipped OVERNIGHT. Checking the tracking information the item arrived within 2 hours of my location this morning and could have easily made it here. Not only will I never use UPS again but I demand I be reimbursed for shipping.

I am getting a package sent to me 2 day air. It shows taking 7 days to get to me. Very time sensitive paperwork. No explanation is being given and customer service basically laughed in my face. A refund was offered but that doesnt help this situation. Totally unacceptable and will negative social media this.

On Dec. 20 I shipped a package from Ohio to my son to Washington with a guaranteed delivery of Dec. 22. I asked the girl at UPS if my son could pick up the package at his local UPS store the next day (Sat.) if he was not at home on Friday. She said that he could and that she would add that to the shipping instructions. He was not at home Friday, but there was a note for him to go to 3901 Main St. in Vancouver, WA to get his package.

Long story short, I ordered a package from Los Angeles to Calgary. The package made its way to Canada in one day, where it was then under the care of UPS. I checked my tracking information every day which was not updated for 15 days. I called them over and over and they lied to me. They told me the package was in Richmond, BC and that it was would be at my house the next day. The next day, when the package didn't show up I was told it was at the warehouse of the company whom I had ordered from... this company doesn't have a warehouse in Canada. Then I find out that my package is sitting in Concord, Ont... If anybody knows the slightest thing about geography you'll know that Ontario is on the opposite side of North America to Los Angeles and Calgary. Why my package is here? I have no idea and neither do they. I've been waiting a full 30 days for my package as of today.

For the last 4 days they can't find my tickets to a football game and if they're lost I'll be out $2,000. When you call they say it's at a depot but when you go to the depot it's not there and they say it must be somewhere else. Everyone lies about calling back and I'm not sure whether the UPS people are incompetent or just lazy or both. I've learned my lesson. Either FedEx or forget. If a company only uses UPS I'll find another company to buy from.

Each time that I had an online purchase that was delivered by them, I had an issue. Their website doesn't work properly and I am unable to change the delivery date. It doesn't pick any country other than US for changing the delivery date. My EXPRESS order went all the way from Turkey to the US and then back to Australia!!! They are hard to contact and the customer service is just really bad. On top of all items mentioned, they are very expensive in case you need to return the purchased item. I am absolutely frustrated by their service.

Have you ever had the experience of your house being robbed or vandalized? I have. For me the worst part was spending months afterwards looking for something and then realizing it, too, was part of the theft. I have used UPS for over 30 years and had come to feel they were one of the ‘good guys’. My wife even wrote, in one of her newspaper columns, of the warm feeling she had when she saw the ‘big brown’ truck approaching. Most of us have experienced betrayal in our lives but rarely are we asked to pay for the ‘service’. It would be easier, and quicker, to spend 6 months of your life collecting the things that were useful and important to you, putting them neatly in a box, and then dropping the box in the nearest dumpster! Here is the story: All that changed with this last shipment. Now I feel like I was robbed and my shipment was vandalized.

Every time I receive goods through UPS - it's a problem. This Christmas the gifts that was shipped by UPS - all were lost - (well Amazon refunded me but) that's the level of service of UPS. If you call them the best answer they give is contact the seller - it's their problem. How they are in business? How can a company has issue with each and every package handled by them.

I don't understand what is the problem. 2nd time same thing. Driver lies on tracking statement. Claims no one home. Wrong. Someone was there. Now I have to retrieve package myself... FedEx isn't having same problem. Thanks for nothing.

We mailed a package from San Antonio, Texas to Phoenix, Arizona on Monday Nov 27, 2018 and it was suppose to be delivered on Friday December 1, 2018. Package didn't arrive on delivery date. We had to track down and stay on top of UPS daily for 4 days and them lying to us for 2 days saying package was en route and it wasn’t. Now they are refusing refund, because it was their busy time. We were never told this. Need help trying to get refund.

For the last several weeks, UPS Philadelphia has managed to botch every single delivery for us. They keep trying to deliver our packages in Philadelphia, even though we do not live there. Our address is not ambiguous and has been here for about 100 years. The tracking info says 'incorrect street address', which is not true - they simply keep putting our packages on the wrong truck. I have called UPS multiple times to complain, nothing has changed. I have tried having packages delivered to the UPS store nearby, which also failed since they did not manage to deliver there either. One package was routed to Connecticut before they noticed and routed it back to PA. The latest snafu is an important 'Next Day Air' package which is now a week late. FedEx, USPS, Lasership, Amazon Logistics - none of these have been problematic for us. UPS is trying very hard to win the 'Worst company of 2017' award.

Ridiculous delays on premium mailing such as express- over a week in some cases and of urgently needed items. With each day saying "on the truck" delivery by 8 pm. A week later... if you can't scale your shipping operation to handle holiday seasons you should not be in shipping business to begin with. Will NEVER use them again.

When my order took 60 hours to move from IL to CT (already 2 days from Kansas where it started) I got worried. (Very expensive computer I required for Work was in it.) It arrived in CT and didn’t move DEC 24, 25, 26. One was Sunday and one was Xmas so I get that. But not moving on Tues the 26th? So I call up and automated service says it’s waiting for pick up at my local office. I call back and grab a real person and they tell me that yes it’s 1 mile away waiting for pick up. I go to the local office and guess what. It’s not there. Employee was very nice and helpful, even gave me a number of a higher up at the warehouse I was at. Call this person (who was very rude and short) and find out it’s still in another warehouse 45 minutes away. Where it’s been for days. I told them I’d pick it up but was told no. It’s in a sealed trailer. That was 9 hours ago. According to their tracker, it still hasn’t moved.

My husband and I left very important documents at home when we were traveling. Our neighbor shipped it next day air from Florida to Utah on 12/21. We received the tracking number and it was delayed and postponed for no reason to 2nd day air. We were told we could go the closest UPS distribution center get the package there. We drive there and it already on the truck for delivery. Later that day on 12/23 we hacked the tracking and it was listed as an emergency delay with no additional info. We called UPS customer service on 12/24 and we were told our package would arrive at our location in Utah on 12/26 but we were leaving Utah on 12/25. They had to re-route our package back to Florida. This was very stressful and took time away from our vacation at Christmas. I will never use UPS again. Still hoping we get our package. Horrible service and will always use FedEx or USPS moving forward.

I do not place orders that have to be delivered because I know I'll have to depend on either FedEx or UPS and they always fail! But there are times when you're dealing with companies who send you things thru those companies and need a signature to leave the package! That sucks! I was suppose to receive a package by UPS on Dec. 22nd by "the end of the day." I signed up for notifications by both text and email. The only notification I got was when it left California and then on Dec. 22nd at 4:09PM saying that the delivery failed!! Why wasn't I notified prior to that?! Why did it arrive before "the end of the day"?

I shipped a package from NC to FL on 12/19 online. UPS.com said delivery was going to be 12/21. Then UPS sent my package to Chicago by their mistake. Package still in limbo on a truck somewhere on 12/26. I spent 4 hours on the phone with them and spoke to 11 of the most unaccommodating, unapologetic, untrained, rude, nasty people I have ever encountered. They refused to help me, listen to me, do anything about THEIR mistake, and now are refusing to refund my money. I sent another package from the same place going to the same destination the day after the original one shipped, and it got to its destination in 2 days, exactly as they said, because THEY did not send that package to the other side of the country. They refuse to take responsibility for their actions or even apologize, and will not refund my $60, so I am having to contact the BBB, Consumer Affairs Division, my credit card company, etc. to get my money back.

I ordered a package from a company on 12/20/17. I upgraded shipping to guaranteed two day. On the day package was due to be delivered, the information on their website said my delivery date had been changed until the 26th. I called and all they did was pass the blame back and forth with the company I ordered from. If I ever have the option of choosing a carrier, it will not be UPS. They had no concern for my issue. This is not the first time that this has happened, but the first time that I did pay for upgraded shipping and it still did not get here on time.

On a 3-day select service that started on 12/17/2017 I finally got the package 12/26 and had to pick it up from a facility. Isn't that 9 days? I was told by a "supervisor" on 12/22, finally, that if I was willing to pick it up at Niagara Falls customer center, I could get it on Sat 12/23. On 12/23 another "supervisor" said it couldn't be picked up until 12/26, because the customer (me) requested a delivery change to 12/26 to be picked up at customer center. (wrong!) When I finally arrived to pick up the package on 12/26, and complained, the clerk told me that the tracking information on the internet is wrong and doesn't mean anything. (It said the package had arrived at Niagara Falls at 7:04 AM 12/23.)

I asked for a clear to help me because I didn't have my glasses and the form was small light type. Unbeknownst to me the form was filled out incorrectly. The parcel was time sensitive so I paid for overnight service, but in the end the parcel came to me 3 days later. Their record show it was delivered within two days. They have given me the runaround for six months and the regional manager even mocked me. Not impressed.

Visa paid for expedited shipping on a visa credit card which I was to receive on Friday and their site showed it was on the truck for delivery. But of course it was not delivered so I called Visa and 7 pm and they called up and was promised that I would have it first thing Saturday morning. And their site again said out for delivery again on Saturday so I sat all day and waited and by 7 pm when it did not arrive I called UPS and sat on hold for a hour and ten minutes before someone answered and when she went to check on cut me off so I had another 35 minute hold.

UPS driver came to my house on 12/21 at night after 6 before 10. I wasn't home. My son was. I don't know if the driver ring the bell but there was a note stuck to my door to go to a different location to pick up my package. The following day while I went there and my package were not there and I called them and they told me my package was there. I went back the following day again my package not there. Now my son has no Christmas presents besides socks and underwear to open because everything that I paid extra to get it shipped by Christmas UPS once they attempted to drop it off at my house never took it to the destination where it could be picked up. After that I went out in a storm to go get those packages because they told me it was there the 23rd. The Driver had 3 days to drop my packages off at the next location. He never attempted to drop them off. They just told me to go pick them up.

Had a "guaranteed" next-day delivery scheduled to come on Friday, December 22nd. Today is the 23rd and after checking online to see about the status of my package, I learned that it had been rescheduled for Tuesday, the 26th. Given the fact that I will be studying abroad and flying out of the country on that day, this was completely unacceptable. Contacting customer service was another trial in itself; took forever to get a real person on the line. Finally when I did, I let them know that I wanted to pick it up at the facility where it was being held, only to be told that I couldn't because there were no workers at that branch that day. The package is as good as lost at this point. Stay away from UPS!

Sent 5 packages. One was delivered to Nevada instead of Mississippi - and apparently MY fault even though all fields were correct. Another delivered to California instead of Mississippi - again, MY fault...and third has been at shipping center in Bakersfield as of yesterday - but can't be delivered until WEDNESDAY...and, guess again, MY fault. There is absolutely NO customer service nor culpability on the part of UPS. I had to argue with an employee about the incorrectly shipped packages, finally reading verbatim what was on the UPS website...he just said it wasn't their fault and the packages will be delivered when they are delivered. Unreal!!!

It has always been a question of whether to use the postal service or Fed Ex or UPS or DHL (now seemingly gone) etc. But - UPS currently wins - the UPS guy that delivers here - Scotty is outstanding-upbeat-friendly helpful and knows his business. He has made a great difference.

I had 2 packages that I ordered for my wife for Christmas that are pricey. I paid 2nd day air for the items. They both came from the same place and started travel on 12/18/17. I had them delivered to a UPS store so my wife wouldn't catch the packages. I look in the system and one was delivered and the other says out for delivery on the 22nd. They were 25 miles in the UPS sorting facility and one came and the other did not. now the other package that is not here says scheduled delivery 12/26/17.

Even though the deliver said 12/26, the package ended up being delivered before the 26th. Not sure if the company I ordered the package through escalated this issue. Multiple attempts to contact UPS did not render anything and they kept giving me the same answer that it won't be delivered until after Christmas so that is my only guess.

I always have trouble with them delivering my package on time or to the right address. This has happen more than once and then I get the same answers over and over again. I have talked to managers local and customer service and nothing changes. They can't seem to get this issued correct. If I didn't have to use them I wouldn't. They have terrible service and they don't seem to know how to correct it. I don't know why it's so bad in my area. I've been told things that wasn't true such as they tried to deliver and I wasn't home, when I know I have a package coming I stay at home and wait on it. They have also told me the reason it wasn't delivered because it required a signature and I wasn't home which was not true and when it was delivered no signature was required.

It is Friday December 22, 2017, and I have been waiting for the delivery of 2 packages, containing Christmas presents all day. Until 7:55 pm tonight the tracking information stated my package was on a UPS truck for delivery. At 8:30 pm the package was still not delivered, so I checked the tracking data again. To my utter disbelief the status of one of the packages had been changed to “delayed due to weather conditions or natural disaster.” Delivery was rescheduled to December 28. Since weather conditions in SWFL today have been almost perfect, sunshine all day, no high winds or rain, I called UPS customer service and asked them where exactly the weather conditions or a natural disaster had impacted the delivery of my package. They couldn’t tell me. I asked where exactly the package was, and I was informed it was at the UPS warehouse in Fort Myers since 11:41 am of today.

I bought a phone from T-Mobile and paid $25.00 to have it delivered sooner. UPS received it 12/19/17 and lost it. When I called to track it the customer service rep had zero interest in helping locate the gift. My son will not have a gift under the tree unless UPS finds it.

I read all of the reviews here and got very nervous because some of my packages had not shown up yet and it was getting late (almost 8pm). I tried calling customer service a few times before I finally got to speak to a rep. But the rep I spoke to was very hard to understand. After I hung up with him I was not confident so I then emailed UPS customer service asking them about the package. I also kept checking the website feverishly every few minutes for updates but it still kept saying "out for delivery". Finally after about a half hour the status changed to "delivered". I ran to my front door where I met my UPS guy coming in with the deliveries.

My father sent a package of Christmas stockings from the US to Canada on Monday December 18th hoping it would arrive in time for Christmas. He thought that he had paid all necessary fees. UPS attempted a first delivery on Friday, December 23rd. There was no notice of ahead of time that they would attempt delivery. I was not at home. The driver left a 'Sorry we missed you' note that explained there would be a second delivery attempt on Dec 27th. And that there is a brokerage COD fee of $86.02.

I paid over $200 to send LSAT practice test material to my son in London. It was guaranteed delivery on Thursday, 11/16, but didn't get delivered until Monday, 11/20. It was critical that my son have the study material for the two weekends before the test, which is why I paid so much for shipping. Even if it had been delivered on Friday, 11/17 or Saturday, 11/18, it would have been acceptable. I could have mailed through USPS and gotten in there by the 20th for $100 less than UPS!!! In trying to get a refund, UPS customer service said the local store where I shipped had to file.

Normally the holiday season can be extremely chaotic for online shoppers. I myself have had bad experiences with having my packages delivered to my home. However, I feel that it is vital to not only complain when we have bad experiences but also acknowledge the positive experience we receive as well. UPS has done an amazing job in delivering my package in a timely manner. Workers have worked hard to ensure that we receive our packages at our door and have provided great customer services.

Most of their customer service representatives are incompetent, rude and doesn't want to help. I would like to mention as well the representative that I spoke with in chat, Adonis **. Thank you so much for pointing out that it was your client's error (us, the shipper). Better check the manners of the people that you employ. You will lose a lot because of them. Also, I was waiting for the survey after the chat to pop up but for some weird reason it didn't come up. Kudos to Adonis ** for your sarcasm and how you assist your customers. :)

When they "attempted" to deliver my package, they never did, I was home all day. They claimed I refused it. They told me when I called that the sender wanted it returned, but when sender called them, they claimed I refused it. Completely unprofessional. I will find out how something is shipped before I order anything again. They will not get any of my business. If I could rate less than 1, I would. And all this days before Christmas.

This is the least customer-service driven company I've ever experienced. Every employee was unpleasant and unhelpful, from phone representatives to shipment center workers. The attitude and service itself really dampened my holidays. I thank only a miracle for allowing my package, after three weeks, to finally come home with me.

I ordered an OS from Apple, it was to be shipped UPS. Delivery was scheduled for last Monday the 18th. It is now Thursday the 21st, and I'm still waiting for my package. Each time I called UPS they LIED to me about where my package was and when it would be delivered. They claim they made a delivery attempt every day this week. That was a lie, I've been sitting here at my front door waiting for this package everyday. It bothers me more that they lie to me and jerk me around. I finally got tired of their lies and asked for a customer center where I could pick it up. They gave me an address in Pacifica Washington to pick it up. I live in Portland so driving 160 miles to Seattle doesn't help me at all. It's now been 5 days and I'm still waiting for this package. I'm tired of being a victim of UPS and their inability to do their job. NEVER DO BUSINESS WITH UPS, they don't care if you get your package and randomly lie to you when the truth would work better.

What is going on!!! How can this be happening??? I work on Briarcliff/North Druid Hills, ATL GA for ESI and this has never happen. We do payroll with ADP. Our checks didn't come last week until the weekend. Tomorrow is FRIDAY and I am worried the same thing is going to happen. All employees here are EXTREMELY ticked off. Any idea whats the cause of this serious delay in getting mail through UPS? What # to call to pick up my mail instead of waiting till the weekend or worse next week. I get paid weekly usually on FRIDAYS but with this issue arising I am getting overdraft fees to my bank account due to not getting my money into my bank in time for AUTO DEBITS... HELP!!!

I've been having issues with UPS package delivery lately. A few weeks ago they said a package would be delivered on a specific night but it wasn't. I called the next day, after having to go through some serious hoops to reach someone, and they just updated the delivery day on the spot with probably no idea of what was truly going on with the package. Today I received a message from Amazon that they lost or damaged a packaged and now my niece may not get her present in time because I had to re-order it. If you try to reach someone online or over the phone it's very difficult and they just don't seem to care. I guess they have a monopoly of sorts, but I have a feeling FedEx will end up taking over most deliveries at this point. I'm not mad and I don't hate anyway, but I'm very disappointing :)

I have been expecting a package, which was shipped Express on Dec. 13th. It should have arrived on December 15th, no later than 6pm. I followed the tracking and viewed the truck on the map for Delivery. It didn't show up. I called Saturday morning and spoke with an Agent. Please know that I have spoken with 5 different Agents since last Saturday. Each has been as helpful as they have been allowed to be. Each has made notes and call backs were suppose to happen. Not one time has anyone called me back. Even though in their notes they logged that they spoke with me???

The driver never attempted to deliver a package that required a signature the first day. Instead he ran to the door and put a sticker on the door. The second day he just didn't show up and rescheduled the package for a third time. I'm having to stay at home to wait everyday, I can't leave because of UPS.

UPS.com is the worst website ever. Navigating it is a pain and preference options are buried through a series of links rather than being right up at the menu bar. Through the website as a My Choice member, I long ago set it up as having all packages rerouted to my local UPS store. Unfortunately, there is no option to turn it off! Now every single package goes to the UPS store, seemingly permanently.

I was to have a package delivered by 12/19/17 and on 12/15/17 it was in Hodgkins, IL and someone incorrectly sorted the package and it was re-routed to Texas. Now, I am being told I will not receive it until 12/27/17 which is unacceptable. When I tried to call, I spoke to 2 people and I was informed a manager would call me back within 15 to 20 minutes but of course, no phone call. I know people make mistakes, but when I make a mistake, I rectify it and UPS is not rectifying this mistake. This is not the first time I have had a problem with UPS. They have 5 days to get this package to me on time.

I paid to have a pkg. delivered next day - schedule for 10:30 delivery, so I paid additional funds so it would be there, pkg. was deliver two days later, when I called UPS to have them refund the difference bet. next day & ground, they told me, they could not help me, so I asked for a supervisor, only to be told I had 15 days to get my money back and have to ask for it, I did call, next day But nobody gave me the refund, so when I received my bill and then called, I was told it was too late for a refund.

Let's see - we have this thing called HOLIDAYS every year, same time. It's happened in my lifetime, 63 times. Yet it appears UPS chose NOT to hire to cover the volume. They're forcing their drivers to work 70 hour weeks, which is unsafe. They left a package of garments for my business, outdoors on Friday night at 8:00 PM in an industrial neighborhood and we found it soaking wet on Monday. There were two other packages that show delivered but we didn't receive them, have combed the neighborhood and can't find them anywhere.

Update from my lost Christmas delivery. I have received my package middle of March. The company did a investigation and it worked. I can never do that again. It's important reviews are honest. From December 11th to the middle of March. Thanks for all the prayers and hearing my opinion.

We shipped a Lionel train set on Dec 11th to Decatur, GA. It arrived in Doraville, GA on Dec 13th. This facility is 12 miles from the final destination. It is Dec 20th. It has been out for delivery on 6 separate trucks. I have called UPS customer service 3 times & cannot get a call back from a supervisor. The UPS facility in CT told me, “I am in CT. The package is in GA so I can’t help you”. DO NOT use UPS EVER!!!! Use FEDEX or USPS!!!!

I ordered a new phone from Sprint on Dec 7, 2017. It was sent overnight delivery and arrived at the Forest Park, GA Hub (Atlanta suburb) on Dec 8, 2017. The UPS website shows weather delays through Dec 14th (totally bogus - I live approx 25 miles from the facility - no bad weather during this time frame). I've talked to 4 different people at this hub since Dec 13, 2017, inquiring about the package (I have the names and dates documented). On Dec 14th I was told there were 120 people from the corporate office helping to get packages out (corporate office is in Atlanta, GA).

The driver doesn't bother delivering my packages at all, but loves to state that they are delivered. I literally sat in my house one day and watched the status of a package say attempted delivery, no doorbell was rung, no knocking and no notice was left. It was the ghost of UPS. Now it is the holiday season and my son's gifts have not been delivered, the driver says so, but it is not the general public I suspect that have swooped in and taken the invisible packages supposedly left by the door, it is our local UPS driver. So I made a complaint and finally the facility called me back to tell me, 3 business days before the holiday, I would have my address restricted for deliveries. They already have been doing that, I don't get any! My kid won't get his packages. Can I say I hate them? UPS is the worst courier out there. I wish Amazon and other companies would restrict their service.

I have been waiting all week for a package. When tracking it I kept saying out for delivery and then the next day it would say rescheduled for delivery and now it says on truck scheduled for delivery. I called UPS today because I did get one package and she said they make several trips to the same neighborhood. Well it's 8:30 still no package.

I have never been satisfied with service from UPS, and every time they have had a package for me, I have had to go pick it up. Currently, I have a package that they haven’t delivered because they don’t knock on the front door. They stick the notice on the garage door and leave even though someone has been home. The garage isn’t even on the main level of the house or facing the front so it is obviously not where we would answer the door. I called and asked UPS after the first time to put in their note for the driver to knock on the front door but the very next day they put another notice on the garage door as someone sat inside waiting for the delivery.

I have 2 packages that should have been delivered on 12/14/17. One is a Next Day Air package. As of today I have no packages, the tracking has not been updated since 12/16/17, and UPS customer support is now saying to contact the shipper even though they have the packages. Worst service EVER. The holiday season comes the same time every year. This is unacceptable and no one has called back as promised either.

UPS "lost" a package my wife sent that had gold in it. It was tracked to UPS' hub in OH and then suddenly disappeared. The address was to a gold buying store and all of a sudden this package just disappeared. UPS needs to vet their people more. Also, UPS needs to understand that FRAGILE mean breakable and should not be throwing packages on your front porch.

My package was claimed to be delivered on Dec. 15, but I never received it. This is most likely due to the incredible carelessness of their delivery personnel. I was home to receive the package, so I must have missed them or it was delivered to the wrong address. More likely than not, I missed them because the delivery person speeds down the street and throws packages into the road. I have had multiple packages delivered in this manner, so I know this is probably what happened. (As a matter of fact, just today I have had a package thrown into the road when I was rushing out of my yard to receive it.) Since the package was just laying in the road without my knowledge, anyone could have strolled along and stolen it. If I have a choice, I will not be using UPS in the future.

I ordered from Amazon and with Prime I get free 2-day shipping, UPS decided otherwise... They shipped it by freight not air... Then they told me it would come on a later date... That day came and we couldn’t leave because it needed a signature. After waiting all day!!! It still didn’t come! They said it will be delivered the next business day which is Monday! The rep. Said I can’t schedule a pickup, can’t ask the driver to leave it in a specific spot, and can’t authorize the driver to leave it at my house because it requires a signature... I cannot change anything about the package because the previous homeowner had an account and HE HAD TO AUTHORIZE MY DELIVERY SETTINGS! Wtf???

We ordered something online and they shipped it on UPS. When we got the item we paid for it on credit card. A couple months later we get a bill for it the day before it's due. They didnt know how to process the card when we first paid. Then after we paid they send a bill for a late payment fee. Very uncooperative person on the phone.

This is my experience with UPSet 2 day air. I've waited 3 days now from 9 am until after 11 pm to find out at 11:15 pm it's been deleted due to weather which is a complete lie. I've lived in this county for all 52 years of my life and there are no road conditions problems in Western NC according to my ABC news or I guess they are the ones lying. Surely it couldn't be UPS right!!!! I've attached my tracking details as proof and have every intention to file a complaint against them and when and or if it ever comes I will add the driver ID and more details. This is so ridiculous. It's insane...

UPS has absolutely horrible service and as a customer there is nothing you can do. Paid for 2 day delivery. Package was picked up on 12/13. It is now scheduled for delivery on 12/18. You do the math. UPS doesn't care about customers. You make the choice. Avoid using UPS. Give your business to another carrier and send a strong message to UPS. Put them out of business.

I sent a package from Alpharetta, GA to Decatur, GA on December 12, 2017 and as of 10 pm December 15, 2017 the package and not been delivered. The post office could have done better. UPS has lost me as a customer and I will advise others to use the Post Office or FEDEX. Sad customer service.

Parcel was meant to arrive 5 days ago. Day after day I get email saying it has been delayed due to unforeseen circumstances. UPS is rubbish. Use any company but this company. This review is posted in absolute good faith. I am willing to testify under oath in a court of law.

On Dec 11, I used two day ground shipping to ship an item from NYC to Atlanta. UPS website initially showed two day delivery. When delivery was not made by promised date, they changed due date to say they did not have a delivery date and that I should check back later. Three calls to customer service provided more info than the website but they still couldn't say when the package would be delivered. At that point the package was two days late and I had to leave the delivery address and would not return until after Christmas. So I asked the vendor to file a claim with UPS and send me another item at the address where I would be until Christmas. I wouldn't be surprised if it is after New Year's before this gets worked out. If you are trying to get something by Christmas, you'd better at least double the time UPS says it will take or better yet, use a more trustworthy shipper. I know I will avoid UPS in the future.

We shipped a custom product and insured it for $2200. It was packaged and secured in a wooden crate with packing around it. It was only going from Baltimore to Pittsburgh. First they lost it. When they finally found the crate they said the label had been scraped off. We cover the label in plastic and staple it on. There is also a packing slip secured in the same way. They opened the crate to be sure it was the right item; resealed it without any packing and sent it off to our customer.

How I hate UPS? Let me count the ways! This is the most incompetent delivery service possible. My packages are not being delivered on time, I'm constantly being told that they were lost or misplaced, or I am lied to about "no one" being at home when I have intentionally stayed at home on delivery days to collect my Christmas packages. Every time a company notes that UPS will be the carrier for my shipment I cringe, and wait expectantly for incompetency rather than my package to show up. My advice to UPS: figure out how to do the job better, or leave deliveries in the hands of professionals like USPS and FedEx!

I am highly upset at UPS customer service and delivery! It has been numerous of times where I have to spend a whole day waiting for a package and the courier does not make any attempt to deliver the package. They will claim they made an attempt where not even a intercom has been rung for the delivery. Then they want you to go to an access point to be picked up. Why should I be paying for faster delivery service when the courier cant successfully deliver or even make an effort to get a package in on time.

Nothing but a bunch of Lobotomized Monkeys. I have never had a worse customer experience. An overnight package was mailed from Chicago on Friday December 8, 2017. Did I get it Monday 12/11, NO! Did I get it Tuesday 12/12? NO! I called and was told that the address was bad (slight misspelling on the company name and no floor, but that should not have been a problem). Gave UPS the floor number. Did I get the package Wednesday 12/13? NO!

I have few packages needs to be delivered on 15th of Dec 2017 Friday. All the 3 packages were with the signature required, so I took a leave and stayed at home to pick them up. But at 11:00 am in the morning they posted saying they cant deliver them today and will be attempted on Monday. I wasted my day off because of UPS. Not alone this. I ordered few gifts for Christmas from Best buy and Fossil and all the parcel are mailed through UPS sure post and none of them arrived/showed up in my mailbox. I request Amazon/Best Buy not to opt UPS as their delivery partner as they don't follow time and just waste customer time even. Finally very pretty bad experience. Will never ship with them.

I was supposed to receive a package on Wednesday, then Thursday and now on Friday. When I contacted customer service I was told by 2 different people that they contacted the driver, they were in my area and it would be delivered on Thursday (anything to get me off the phone). Now on Friday, customer service now saying the only way to ensure delivery is to call my shipper, have them hold it at the facility and for me to go pick it up. FedEx has not had any trouble getting my packages delivered to me... In the future I will make sure FedEx is the carrier I will use.

Some packages arrived from overseas with customs duty owed. We understood that payment would be expected upon delivery. I didn't find it too surprising that for a C.O.D. order that drivers cannot accept cash payments--that's a safety concern and a good way to reduce risk for drivers, customers and the company. However, it's unacceptable to request a credit card or check payment and to be unable to provide a receipt for the transaction!

Had 2 packages delivered today. I heard the truck and as I was walking to my door I seen the delivery person (there were 2 people, a driver and another) throw my packages onto my porch. Didn't knock, ring the bell...nothing. Just tossed the packages by the door and left! One is an electronic toy for my daughter! I understand they are busy but to treat someone's things this way is ridiculous and rude!!! Now I am extremely worried as I am expecting other gifts to arrive and they are made of glass. It was clear today, and after reading these reviews that UPS has no respect for their customers or the merchandise they are handling. I will never ship through UPS again!

What the heck is going on with UPS this year? The truck use to come the same time every day twice a day to my neighborhood and once to my office. I had 2 packages coming to my home that were reported as being out for delivery every day for over a week but never arrived. I had two packages that were coded delivery refused/ returned to sender yet delivery was never attempted and the merchant did not receive the package back. Finally last week a package that was 4 days late was finally delivered to the wrong suite in my office building. When I went to the suite to search for it I found out that suite did not exist. This is beyond poor service, it's fraud.

I get lied to. I called for two days to see when my package is able to be picked but I never can get a straight answer. I get to runaround and they tell me it's at four different locations. So the last location where I was told that it was at. I get there and get oldest ship somewhere else and all I can say is sorry it's out of their hands.

8 days ago, a futon mattress shipped from Overstock.com in TX. I live in IL, midpoint between the UPS corporate Hodgkin's location, and their Bedford Pk distrib center. The UPS tracking info showed "the package" getting scanned over and over again, back and forth, at Hodgkins, then B/Park, then Hodgkins, then B/Pk. They must literally drive rt past my house to move this thing back and forth. Now, 2 days late, it remains undelivered and is now lost. Only UPS could lose a 70 lbs futon mattress. Now I must wait 7 business days for the UPS "investigation" to find this behemoth. I actually hope they never find it b/cause I cannot imagine the condition it will be in if they do. I know I won't be accepting delivery at this point.

UPS repeatedly sends me emails saying an emergency or weather situation caused the package to be delayed. It's been in my town for 2 days, they won't let me go get it, they make it impossible to call them, and no one will admit why it's delayed. It's not the weather - I just drove to the store myself, and other UPS deliveries were made to me yesterday and the day before. UPS is lying about where my package really is. UPS customer service and communication is a joke, even if you sign up for UPS Choice. And I've watched a driver toss a box onto my porch from 20' away. Avoid them like the plague.

As with us, most people do NOT have a choice with which shipping company a seller uses however UPS is simply the WORST. Twice this year they have delivered packages to neighbors (one of whom refused to relinquish the package) BUT WORSE - the driver in our area (Rainbow & Desert Inn) simply DOES NOT BOTHER to even RING THE DOORBELL alerting us that a package was delivered and seems to be actually helping porch thieves get more packages - We have had TWO STOLEN THIS MONTH even though we were home. The UPS jerk didn't bother to ring the doorbell OR set the package inside the gate!!! UPS Las Vegas is simply worthless!

I was expecting a return mail from the UK embassy which I had already paid for as next day air, the street address was wrong by one digit, and for a whole week, my package travelled all over California looking for the wrong address that doesn't exist. My phone number was on the label visibly and no one had the common sense to contact me or the embassy for address correction. Instead UPS started correcting the address at their own discretion without my consent. After waiting for a week I decided to track the package and saw how far it had gone around to different cities in 7 days. I called customer support and selected (automated) option for pick up and spoke to an agent to confirm my request to drive down for my package was received. She told me to expect a call within an hr and provided hub address to me in San Marcos.

So everyone in Ga knows we had a pretty big storm last week, Dec 8 and 9 were pretty snowy. But I had ordered some items from Illinois. The order was placed on Dec 8th, The Items shipped on the 10th. Left Illinois at 4:17 AM on the 11th. Made it to Tennessee at 12:39 PM on the 11th. 8 hours 22 minutes. Then it left Tennessee at 4:11 PM on the 11th and made it to Doraville Ga at 9:06 PM on the 11th. Doraville is 5.1 miles from my house. It was supposed to be delivered on the 13th, today. All day I watched the tracking, no changes in the status. Then after I got home from work I check again and now, there is a message as of 8:00 AM this morning that Says "Recent weather has caused delivery delays. Recovery efforts are underway to deliver your package as soon as possible. / Delivery will be rescheduled."

I have had multiple packages delivered to wrong place. They have a signature required when received and somehow someone else has signed my name and received packages. Customer service did not have an answer for why that is possible without identification. The seller refunded my first purchase but now I am out 200 for second package and someone else has it.

I ordered a package on December 3rd and it was shipped December 4th with 2 day shipping. On December 6th it said it was “out for delivery”. However, it never showed up, which isn’t the first time this has happened. I waited till Monday Dec 11th when it showed it was “out for delivery” and yet again it was not delivered. So on Tuesday December 12th I had more 3 more packages for delivery out that had just arrived to the warehouse the night before, one of which needed a signature. At this point 2 of those showed but not the one that needed a signature nor the package from December 3rd. I asked the driver who said he had nothing else and then I called UPS. The lady on the phone gives me the runaround essentially saying they are experiencing large delays because of Christmas.

My package arrived in the city 3 days ago and still no delivery. The package has been OUT FOR DELIVERY SINCE NOON! Stayed an extra 2 hrs hoping that the package be delivered. Contacted customer Svc who was unsuccessful contacting the Atlanta Hub for an update. Being proactive, I drive to the hub and still no help. :( UPS cannot contact the driver, cannot track the drivers whereabouts and now I’m being told even if the package was out on delivery it may be sitting on a trailer. Did I mention it’s 8:00PM... WTF?!

UPS used to be a reliable company. In two weeks, two packages from two different vendors coming to me have been lost. One of those contained a $330 item. Lost package research began 11/30 for an "on the truck" delivery from 11/27. Local depot called me back (finally) after multiple calls. Was told they don't know where my package is, it was on the truck, could still be there "somewhere" as they load new packages on everyday and mine is likely in the back. Now 12/12, package still lost/unaccounted for.

The experience is horrendous, ranging from irresponsible to outrageous. If you have a choice, DO NOT use UPS. I ordered two packages from Macy's and got a tracking number. After waiting for a period of 4 or 5 days (allowing for the holiday rush), I checked with Macy's and the report from UPS said that I had agreed to pick up the packages at a UPS location. This is a lie, since nobody contacted me ever and I did not see any UPS employee/driver. Macy's put in another request for delivery. I check today and I get the message that my packages are at a specific location, which had no phone number. I call another UPS office and they tell that that center is not accessible to customers and that I should call corporate.

I can’t begin to express my frustration and anger at the deplorable way UPS treats their customers. Since they apparently do not know when Christmas and Cyber Monday fall on the calendar they do not have enough drivers for the huge backlog. So a package I was suppose to get when I was home to sign for shows up three days late on the day I wasn’t home. So instead of attempting delivery again they decide to send it to my local UPS store. Ok that’s inconvenient but at least I’ll get it. Wrong! Not only did the “manager” lie to me that it would be delivered by 5 pm to the UPS store but for some reason the package was sent to Kentucky. I would like to know how a package that was in Spokane WA on Friday winds up in Kentucky on Monday. They tried to blame the merchant saying there are two packages in the system with same tracking number.

My package should have arrived 5-7 business days after I ordered it. As I came home one day there was a note on the door saying, "Sorry we missed you." This was no big deal because I was not home and on the note it said that it will be delivered the next day as long as I signed and printed my name on the back of it. I thought great I'll come home tomorrow and it will be there. Over a week went by and it was nowhere to be seen. I checked online through the package tracker and it said that it was somewhere in Kentucky. I'm in North Dakota! My problem is that ups said it would arrive the next day and then just shipped it back to the sender. Now for the next month, I will not be at my current address and need it before I leave on Saturday. I am very upset with UPS.

This Christmas season the new driver is rude. He is ALWAYS on his phone driving up, walking to my porch, and returning to his van. Never talks, or if he does, it's a grunt and go. Gives me dirty looks when I say, "Thank you!" Could I have my old driver back, PLEASE??! I realize that the season is stressful, but being on his phone all the time? And this isn't a one time occurrence. I can think of at least 3 times. Thanks for your help.

That is unacceptable because they had it since 6th and it has been on the truck 3 times and my package still not delivered and I was told that you all are delivering to 10:30 pm. Then the fact that my package is not on the truck today makes even worst. Either you all are lying about my package or you all stole my package.

I had to schedule a pickup of 4 packages at the distribution center because UPS was not delivering. Two packages arrived in Atlanta 11/30 and still were not delivered by 12/7. Third package was out for delivery several times by never delivered. Fourth package required signature. Called UPS and they told me they did not know when the packages would be delivered and recommended I schedule to pick them up. Waited in long line at UPS Distribution Center with multiple people complaining about the same issues. Took 90 minutes for me to get my packages after I arrived at the center. This week I have 3 packages that UPS is late on delivering and will likely have to schedule for me to pick them up as well.

I had a delivery of meats coming; it was clearly marked highly perishable, yet it took 6 days to travel 12 miles! The dry ice was completely gone and the meats thawed and spoiled by the time I received it.

On 12/7 our package ** was placed on the truck FOR DELIVERY. It was not delivered. On 12/8 It was again on the truck FOR DELIVERY. It was again not delivered. On both occasions the reason UPS gave was weather. On 12/7 I drove my 2 wheel drive Ford Expedition to San Angelo (where the UPS depot is located) and back home, encountering no driving difficulties in the 230 mile round trip. On 12/8 at about 2 pm the FedEx truck arrived at our home to make a delivery. He also encountered no difficulties in driving probably because it was sunnier than the previous day with no precipitation.

I paid for 2 business day shipping, the packaged was scheduled for delivery. I took the day off and the tracking info informed me the package was out for delivery. The update then told me that the package would be delivered tomorrow, I'm not off tomorrow so will I get my package? I called UPS and they are sorry, it can't be helped, holiday madness, is this a surprise, Xmas comes every year. If this was a hurricane, forest fire or flood no problem, they are not predictable but the holidays they come the same time every year, so why not gear up.

After speaking to a supervisor and pushing them to the wall they issued a refund. The tracking was still fake as it was put on a ground trailer by mistake which doesn't constitute and emergency.

What hasn't already been said about the horrible service UPS provides, or shall I say attempts to provide. In the past year I have had 5 different incidents not receiving my packages and dealing with the horrible customer service representatives, who basically read to you the information that is provided on the website regarding the shipping progress of your package. Unfortunately I have no choice to use UPS because the company that I purchase my products from chooses to use them as a shipping provider. I have complained to the company about the several issues I have had in the past but it seems to do no good.

You delivered a package and put it in front of our garage door. Guess what, after opening the garage door and got in my car, I backed over the package and ruined the content. The package was a X-Mas present from friends, and I will have a hard time explaining to them what happened to their gift. As a minimum I would expect UPS to replace the gift as ordered through L.L. Bean. Please let me know how you will handle this complaint. Product Name = Woodland Berry Centerpiece

Updated on 11/27/2018: Package was scheduled for delivery today but will be delayed due to UPS sending it to the wrong UPS facility. Package went from FL to CT, should have been sent to SC. Customer service unable to tell me when it will be delivered. Overall very poor service.

I have had over 75% of my packages and merchandise destroyed by UPS. I have spent over 20 hours on the phone with them about this. They state they are NOT responsible for torn up, dropped, thrown about, ripped up packages at all!! They state the consumer has absolutely no recourse when UPS destroys your packages and merchandise. That only the seller can take action, when this happens! UPS has lied about me, they have showed total indifference to severely breaking packages and merchandise. And, they have made it clear that the consumer is "on the hook", for UPS damages!!! This is the worst and most crooked big business I ever have encountered. They even make you wait for hours on the phone, trying to resolve an issue. PUT THEM OUT OF BUSINESS. Complain to your merchants, and refuse UPS packages that show ANY damages, and post this everywhere you can.

Where to begin… In summary, my issues are everyone's issues: UPS will not "lift a finger" to deliver an item that arrives at its hub prior to the expected delivery date. All other outfits do each and every time. If your package arrives 3 days ahead of your expected delivery date and you think you will get a courtesy early delivery... Guess again. You are going to wait. That has absolutely zero to do with peak delivery seasons either. Next issue, and one I am currently experiencing. Got a package that arrived in town 11/30 with an expected delivery date of 12/1. Package went on the truck 12/1 and it is now 12/8 and I have no package. It showed on the truck for delivery every single day and apparently they "just couldn't make it.” The driver even changed the log on 2 occasions - as if I didn't already see that it was on the truck for delivery...

We had ordered holiday cards from Shutterfly and paid for expedited shipping. They were supposed on arrive on 12/6. At 930pm on 12/6, the UPS website showed that they were in ATL but not out for delivery. I called the call center and was told that they could see that the package had arrived in ATL but for some reason had not been unloaded and was not out for delivery. The CSR was puzzled and apologetic but totally not helpful. He did say he was sure it would be delivered the next day (12/7). On 12/7 - the same experience repeated itself. On both days, I sent an email to the UPS help desk, got the automated reply but no other reply. In theory, the package should be delivered today, and I have my fingers crossed. I wish that I had the option of choosing either USPS or FedEx as a shipper vs. UPS, as this has happened multiple times, but this is the first time with an expedited shipment. They are truly unreliable and awful!

I paid for a check to be delivered next day air so that I could assist my mother- who lives in Indiana get a new furnace for herself and her adopted kids. It's been in the 20's in Indiana and we all know how cold it can get in the north. It was supposed to arrive on 12/5. It didn't. UPS advised that there was adverse weather in Kentucky and it would be delivered the 6th. It arrived in Jacksonville around 4am and was scanned. It sat in the Jacksonville warehouse all day. No one scanned it again until the evening time. Another day wasted- my mom and her kids still no heat. Advised it would be delivered Thursday. Out on truck all day for delivery. I waited around my home all day. At 9pm I called UPS again to inquire about the delivery and how long would it be. I sat on hold for a representative for over 30 minutes. I was then advised that the delivery driver went through my neighborhood at 9pm and he's on his way back to UPS.

My second nightmare with UPS. The first was in February when my overnight envelope was delivered a week later, and now after being on hold for 53 minutes I was advised my wedding veil will be delivered some time after my wedding next week, even though the tracking info says it’s out for delivery. Why is this company still in business?

I have 2 medical devices for my 4-year-old son that were shipped overnight to arrive Tuesday. It is Thursday and same story every night, "it’s on the truck for delivery." Lying worse people ever. Once again we have to drive 1 hour each way to get my son treated for his condition. I am sure it will not be here again Friday. No call backs, no help. I am shocked. We love Amazon and FedEx for a reason, they come through. UPS you should be ashamed! I have never been so mad or disgusted in my life with customer service or a company. I 4 letter words I want to say but I will not stoop to level, you are pathetic!

Today is the 2nd day. I am supposed to get my package yesterday on December 6th but after waiting all day yesterday and today on December 7th I still didn’t receive my package. When I called customer service to find out when I will get my package because I really needed my package yesterday on 6th because of the Work I am getting done at my home. But she (customer service lady) was rude and doesn’t want to give me an answer and said I have to wait. She doesn’t have exact delivery date or time.

My $600 plus item has been sitting "on a trailer" in Raleigh for over two weeks now. UPS is stating that they are not delivering heavy/large boxes right now. They are trying to get the smaller ones delivered. I need this prior to Christmas so I can have someone put it together. I cannot fit the item into my vehicle, neither can I lift it myself. Otherwise, I would pick it up myself since it is over 100 lbs.

UPS tried to deliver a microwave oven on a Saturday. We weren't around, so they left a notice via Amazon. And now the microwave seems to have gone missing. We call, they say we should talk to the sender. But this is clearly passing the buck: UPS had the microwave. They have a tracking number. And they can't find our package five days later. I know Christmas is a rush, but this is shoddy.

I purchased a mattress, frame, blanket, sheets, mattress cover for my sister who has cancer. I placed this order on 11-23-17. All items except mattress arrived. My first complaint was that the driver left all my packages outside my fence and gate. My normal driver always puts things over the fence, and it is common sense to not leave packages outside of gate, where they could easily be stolen. This was my first complaint. Now the nightmare begins. My mattress was due to arrive on the 26th, on the 27th I get an email from Amazon that my item just shipped??? I called and found out driver forgot to put on the truck. Then it was to arrive on the 28th, then 29th, then 30th, then 12/1/17... meanwhile I am talking with Amazon, and with UPS AND all of these days it was out for delivery. Then Amazon sends another mattress next day air, and I am suppose to get it on the 2nd, then the 3rd, then the 5th, 6th, then the date is moved to the 12th.

My package would go out for delivery and not show up at my doorstep. After 3 days of this, I tried to contact UPS. They do not respond to emails logged into the customer support system. Trying to access a human thru the customer support system will waste at least a half hour of your time. Finally on the 7th day, a U-Haul truck pulls up in front of my house to deliver a package littered with outbound delivery stickers. New delivery center in Edgerton, KS seems to be struggling badly under the stress of cyber shopping.

On Tues., November 28, 2017, my medication was shipped UPS Next Day Air Saver from CVS in Fairfield, NJ to Sun Lakes, AZ. I was to receive the medication on Wed., Nov. 29. Instead, I got a notice that the package had not been scanned and would arrive on Thurs., Nov. 30. On Nov. 30, it did not come and I received a notice that it would arrive on Fri., Dec. 1. It did not arrive on Fri., so I called the 800 number for UPS on Sat. morning. They told me they would contact the local office. About an hour later, I received a call and the gal told me she had found my package. It had been scanned but not put on the truck. She said she put it on the truck and I would have it Sat. afternoon. Well, it did not arrive. I got a notice saying that it would arrive on Monday, Dec. 4. Well, it did not arrive. After many phone calls to CVS, the package arrived on Tues., Dec. 5 at 9:15 p.m.

Too bad I cannot leave zero stars. I was supposed to receive a package on Tuesday, then it was changed to Wednesday. On Wednesday, I still do not have my package, so I called UPS customer service, they had no idea where my package was and why it was not delivered, but recommended to put it on hold and go pick it up at UPS facility in Secaucus NJ. Not sure why I am paying for shipping, if I have to go pick it up, but since I needed this package by Thursday morning, I agreed to go. So on Thursday morning, I called UPS again to confirm that my package was ready for pick up, they confirmed it was. I went to Secaucus NJ and surprise: They couldn't find a package. I spent almost $100 for cab rides! As of now, still no package. And I am leaving for Europe today (Thursday) and have no gifts to bring with me.

Every single time I order with UPS they always have an excuse. It's always late. You're paying for shipping to receive your merchandise quicker. They always say, "The merchandise is still in the truck needs to be unloaded," "We don't have any scheduled day," "Could be tomorrow or the following day." Worst company ever.

I have various packages that come to the house that are supposed to have signature required so they won’t be stolen off my front porch. Never yet have I had to sign anything nor did the people get their money back for paying for an extra signature. Half of my packages are left at the end of my very long drive sitting next to my mailbox. UPS has turned into being one of the worst companies ever and they used to be all I used. FedEx has a much better reputation and the prices are the same. UPS shame on you for letting your company become such a horrible business.

We have been waiting for packages to be delivered for a week. After a week of "out for delivery" and no delivery, we opted for "holding for pickup." We requested that our packages be available in 24 hours, which, in my opinion is reasonable. We sent someone to the customer center which is 45 minutes away, to pick up our packages and they still have not released them. We do not owe any money. When our representative went to pick up the packages, he found a room full of other people trying to pick up their packages as well, and they were not being assisted either. UPS sent out a press release this week stating that they are 1-2 days behind because of Black Friday and Cyber Monday. HA!!! Even the US Postal Service is doing better than UPS!!! As far as I am concerned, UPS would have to PAY ME to do business with them in the future. UPS could do better with a horse and buggy.

Went in to pick up my package I had put on hold, after waiting in line 30 min lady gave me the same bs she gave the 18 other complainers ahead of me "I don't know what to tell ya". I left and came back 2 hours later. Now she says my package is on the truck for delivery yet it has not been proven by a scan! This giant company simply need a to be put under new management and start by hiring a business consultant to watch daily operations at lousy service centers like the one in Lafayette Louisiana 70508. After calling the main number I still haven't gotten the package. So you purchase items online they ship it UPS. You're then at the mercy of a giant that couldn't care less.