United Parcel Service - UPS Reviews

On July 3, 2015 I was to receive a shipment from PSSL of 2 speakers that I purchased online. I waited all day for the shipment and the driver never rang my doorbell and just left the pickup notice. I had to pickup myself and UPS did nothing to help the situation. Upon bring my speakers home I noticed the speaker grills were damaged in shipping. Again I had to wait for UPS. I saw the truck outside and waited for the driver personally. The driver was ready to leave until I asked him if he had a pickup. Then he told me he would have never came to my apartment because UPS failed to indicated the apartment number which I saw written in at the top of the return slip. The driver came upstairs and took the packages, which he would not have done if I didn't step in.

Alright, don't get me wrong. UPS is awesome because they take care of packages and they bring my items the day Amazon says they will arrive, and they do arrive. But the thing I hate about UPS is that they don't bring me the packages in the timely manner that I like, instead I have to wait for the whole afternoon in order for my items to get home. I get my items in the evening, this is not a timely manner. A timely manner is when USPS leaves my packages at the PO box before 11:00 am. Overall, I just think that if Amazon sellers gave me the option for shipping carriers, I would either choose USPS or DHL and I would definitely avoid UPS because of the lack of timely manners.

On Saturday, June 20th, around 10:30 AM, I stopped by your store on Washington Street in Wellesley to inquire the status of two books we shipped on June 1st. My son went into your store with two books on June 1st and purchased an envelope for $4.18 (from your store) which he used to ship the books to Amazon. He handed a USB port to your employee to print the UPS label, which he did and then proceeded with shipping the books.

Online tracking said package would be delivered Friday. On Friday it changed to: delivery Monday. The package arrived at UPS center @ 11:30 PM (arrival scan) Thursday night. It didn't get destination scan until 1:52 Pm Friday. There is no reason it could not be delivered Friday like tracking said it would. Tracking #**. Don't list it in online tracking to be delivered on Friday and then change it at the last minute to Monday. Why have online tracking if it does not give the correct information? This happens all the time and I'm tired of it. Maybe FedEx can do better.

I ordered BIRTH CERTIFICATE from Dept of Health and paid for AIR OVER NIGHT SERVICES. ON 7/3/15 at 10am I got this msg. "Tracking # **. Brooklyn, NY, United States 07/03/2015 9:44 A.M. The receiver has requested that we hold this package for a future delivery date. Delivery will be rescheduled." Nobody ever showed up at my door or at least contacted me. I have an appt on Monday 07/06/15 at Russian Embassy and need this document, which apparently not being delivered to me because of Terminal issues. Therefore affecting whole process for my Child's Passport and visa process who is citizen of both countries - USA and Russia.

I usually trust UPS much more than any other company but today I was greatly disappointed. I ordered desktop which costed me about $600 and it was on delivery with something else. They dropped off one of package but not my desktop! I was confused and when I checked status it said delivered. I saw him dropping off one of package on my neighbor's porch and check. Guess what? It was mine! My address and name was clear on it without error. Anyone could tell it's desktop due to box. What was he thinking? It was $600!!! Not only that I had to go pick it up myself but when I called to complain, person I talked to didn't really care! All she said was they will make sure they go to right address next time. Really? Because I'm not planning to use them much more from now on. Thank god I checked window and saw it otherwise I would be screaming over the phone to person who don't even care.

iPhone sent by Apple May 26 2015, Iphone UPS July 1st. Gave landline and Mobile. Delivery attempted July 3rd. Phone call from delivery man morning of July 3rd. Stayed home all day as no estimate of delivery time. Courier tries to call me at 2.20 pm. I call him back at 2.34. No reply. I make contact with him at 2.40 pm approx, he refuses to deliver. Dec 1st 2014 same thing happened with courier Abe. I had to drive 15 miles to collect Package. WHY DON'T SHIPPERS USE POSTAL SERVICE? IT'S MORE DEPENDABLE.

During February 2015 when there was a lot of snow, a UPS truck got stuck in our newly paved driveway. He put chains on his tires and proceeded to spin them for almost an hour. I personally went out to tell him to stop doing that: he had called for a tow truck and he should have just waited. The next day we could see that he had dug holes in the blacktop that went completely through the top layer of asphalt and into the base. We now have multiple holes in our driveway and our cars literally bump over each and every day while we try to get UPS to pay to fix it. I had to call UPS many, many times and to get an initial response - at which point a supervisor came out, took pictures and said I would hear from their insurance company - Liberty Mutual.

DESERVES A ZERO BUT THAT'S NOT AN OPTION. I was at home standing at the front door (actually open to let some cable workers in) when I see the UPS truck drive right by my front door without stopping. I was at home specifically to pick up the package since being notified of the time of delivery. To my amazement, I then get an email a few seconds later saying "The recipient was not available". Really, how stupid are you? We saw you drive by! When I called customer service they said I must be mistaken. And the other two people standing with me? "We stand by our drivers." I then have to PAY to have it shipped to an alternative address since I cannot be at home the following day. UNBELIEVABLE!!!

I called, June 28th 2015 at 6:02 am to schedule a pickup for delivery. My call was answered by some man who could barely speak english, who told me a driver would be by 8 am and 3 pm. He told me there would be a $7 additional charge to pick up the package, which I agreed to, and that I needed to provide payment for that up front. I gave him my card number. I was told that I would fill out the payment information for the actual shipment manually when the driver arrived. I was never given a claim number, which I thought was odd at the time.

Recurring problem: I receive an email notification that a package is scheduled for delivery by UPS. I arrange to be home in order to receive the package. By the end of the day, no one has rung the bell. No notice has been left on the door. But, the online system shows that a delivery attempt was made, and the receiver was not home. This is not an isolated incident, but a routine occurrence - one that sometimes results in my packages being returned to the sender. The driver(s) are clearly falsifying their records to show that an attempt was made when it was not.

I moved my dad from Florida to a nursing home here in NJ. I packed his stuff in boxes that I bought at Home Depot the same day. I took it to the UPS Store #0288 at 3389 Sheridan Street, Hollywood, Florida. Paid $75 to ship. Items in the box were over 40 years old and meant a lot to my father, i.e. paintings that were painted by a loved one 20 years ago, wooden statues, and many pictures in frames. We were hoping to make the transition into the NH easier by decorating his room to make if feel like home.

An important package was scheduled to arrive by Friday at 3 pm. It had not arrived by Saturday, so I called UPS, who informed me there was a delay. I asked them to send the package to a new address because I was moving on Sunday. They would not, but they said they would hold the package until the sender approved the address change. I was ok with that solution, but UPS did not do what they said they would. They delivered it to my old address. Given that they had made a mistake, I asked that they pick up the package and deliver it to my new address or hold it at the center. They said they could not.

It's hard to enumerate all the problems with this company. They aren't contactable. They say they'll respond to email within 4 hours, and never do. The telephone number gives ~5 automated options to select from, and I can find no way of navigating their automated operator to a human respondent. Dialing '0' does not work. They often do not deliver packages by the specified date. On the tracking information, I am only told, "Severe weather conditions have delayed delivery." This excuse has been given in Southern California, where the weather conditions at the reported depot were 0 in. precipitation and 13 mph winds.

Our neighborhood has had many package thefts lately. We were among victims. I scheduled 3 packages worth $900 for when I would be home and was promised delivery 3-7 pm. Paid extra for this. My ill 98 year old mother was waiting for me at 7. No packages. Called UPS customer service and was told they couldn't contact truck when I know drivers have phones. I finally gave up and was late, mother suffered, terrible service.

I resided in Saint Pete Beach. Sold a water cooler to a gentleman in Kissimmee Florida. He arrange pick up with a UPS. Showed up - he said he did not have a form so he won't pick up Wednesday. Thursday morning another UPS guy he said Saint Pete Beach is his regular route. Showed up - he said I did not have a form filled out. I explained that nobody left me a form to fill out. UPS Guy left me a form and he said he did not have time to wait. He will come back later.

I was the shipper and the receiver. They opened my package and lost half part of my stuff and returned to the store. They asked me more money for returning to the store (2000 miles)!! That is ridiculous. If they could return the damaged package 2000 miles back why they couldn't ship it 1 mile to the destination? They lied and told me, "You refused to receive the damaged package. That is why we return it." Why should I refuse my package?? They still keep my package in the store and asking me for money to give my package to me. And they don't know what happened with the rest of my package although they opened my package and repack it.

We paid for overnight delivery for Friday of awards for a children's competition. Due to an error by UPS an E was added to our road address. In our small town both roads exist however the UPS truck routinely travels both of these roads! Our pkg finally arrived Tues at noon! After hours on the phone we had to have the company that sent the pkg get involved and they were able to get the money back and will credit our account. I tried to get the # of the local distribution center to alert them to the road names and to find out why it took 4 days to get our pkg. I was bounced all over the country/world and nothing. I will never use UPS again. I will tell my neighbors to opt for any other delivery service than UPS. A simple phone call would have helped a lot. Rudeness towards my husband was the last straw.

I sent a package with an espresso machine, 3 gift cards to different stores/restaurants, and a custom made gift with my newborn baby girl's picture to my father last week for father's day. It was on the truck out for delivery at 6:56 am last Wednesday and all of a sudden the contents are "destroyed/missing" and the box is thrown out. UPS claims they don't know what happened and that it's my fault for not following their packaging guidelines but how can they even assume this if they've thrown out the evidence?

Supposedly, UPS came three time to my door to deliver a mattress. One I've been waiting for. However, they only left one notice on the door, which I saw on Friday, saying they will try again on Monday. I was home already when they came on Friday so I had reasons to be worried. Today I left a note on the door, to make sure the driver calls so that I can open the door. I found out a couple of hours later that they "made a third and final attempt". Well I was there so it is odd. I then called UPS, was forced to pay a $6 for them to try again tomorrow. For them to send UPS people with my item, for which they do not even make any attempt to make proper contact.

I'm utterly dissatisfied with UPS. I was supposed to receive a package on Friday (in time for the prospective Father's Day) that contained urgent items. However, when the time arrived for UPS to come, the driver was feeling rather lazy. He didn't even bother to enter my building. He called from the outmost gate (which I opened) and that's it. I called UPS service headquarters to figure out what had occurred. They simply stated their sorrows and offered meet points. I drove around Miami to those specific locations with no luck. The driver didn't want to meet us at all (he skipped every place). It turned out to be a horrible experience. Really bad service.

Had Morphine and OxyContin overnight where I am staying. It was not delivered to me just dropped off at the front desk where I am staying. All carriers deliver to my door even UPS but not this day. Front desk just puts everything on a table. Hundreds of people to see and pick through. I called to complain and Driver retaliated by not delivering my boxes the next day taking everything had the wrong address. FedEx is the best shipping company in the world with the United States Post Office a close second. UPS sucks! UPS sucks! UPS sucks! UPS sucks! UPS sucks! UPS sucks! You would think that drivers being given shares of the company would care more but this is not the case. All they do is complain and think of ways to retaliate when people complain about delivery.

Guarantee 2 day delivery? My package was not delivered so I called the tracking service and was told it would be at my house for 7pm. I took the day off work and waited... Nothing! I called back and was told a attempt was made... ** liars. I sat on my front porch. Nobody came! I checked the cameras on my house and no sign of a UPS truck. When the incompetent drivers for UPS don't feel like getting their lazy ass out of the truck they just say nobody was home. It's now Saturday and UPS is closed. My package is sitting in a closed warehouse so I can't even go pick it up and do their job! What a disgrace for a courier service! If you can't deliver on your promises and blatantly lie to your paying customers, you should be closed for the weekend and don't bother opening your doors on Monday! Your Father's Day delivery guarantee will not happen! Thank you for ruining my Fathers Day weekend UPS!

I sent my brother's license which I stressed to UPS store in Waikiki its importance. She advised to pay a certain amount, it guarantee delivery next day which I DID.. she also advised it's very secure. All lies!!! The very important license got lost in the mail. When I noticed this on the tracking the UPS store was no help to me. She said it's not her issue and she can't help me. She can only see the tracking like I do. I have been non stop on the phone to customer service and they are doing an investigation but still no license. Once again the lady from UPS store Waikiki has been no help and said she will not send it back to Australia if they find it because it will cost her too much money. I have never in my life had such a bad experience and this has not only ruined my holiday, it has caused much upset because my brother has no license. I would never ever use UPS ever again and will like to warn people to never go through what I am going through.

I had a package to be delivered to me on 6/19/15. I tracked my package from shipment number provided via email. I get a notice on my email that UPS could not deliver my package because driver delivered my package to a post office in a different city 45 miles away from my address. I contacted customer service and they said since package is no longer in their hands they could not help me. Told me to contact the shipper. Shipper didn't do anything wrong, UPS did! Now I have to take off work and drive out of my way to get my package because UPS drivers can't read. Don't use UPS if possible. FedEx is the way to go for now on!

Having developed positive relationships with business partners and their reliability to come through is a matter of "quality" in those outputs when closing a deal is essential. UPS has lost my business to a massive order when their freight delivery came in damaged. The claim process which started in October of 2014 is still being "escalated" to appropriate managers. It is June of 2015 now. After 66 emails and hours of phone calls, and 2 full independent claims investigations by UPS, my case has been closed 1 time, and in "escalation" for the rest. After their own investigation has countered their own decision to deny in the first place, now it has taken them yet another 6 months to have seating on someone's desk all the more.

The few times my shipment has actually gotten to my address it was just thrown at the door. No attempt was made to let me know it was there. I have had a new computer (logo all over the box) left in the rain by the front door. I was lucky no one stole it. If you can get someone in customer service they will flat out lie to you.

I had to send a package to my son containing medicine because his drug plan does not cover the cost of his prescription where he currently lives. I sent the package priority, which costed 40 dollars (much less than the regular price of his medicine). On the day that he was supposed to receive the package, he waited until the guaranteed delivery time, and when it didn't arrive, I called the customer service line. They told me that the package was currently being delivered, that it was on the truck. A few hours later, when he still hadn't received the package, I called again. The customer service representative admitted that at their depot, they had entered the wrong address. So I gave them the right address. A few more hours went by, and he still had not received the package. I called again and told them that he had to receive the package that evening, as he required his medicine.

I ordered my dad some shoes from Cole Haan. I wanted it to be a surprise. Something told me to order them early to make sure he gets them by Father's Day. Well I'm glad I did. The first pair of shoes were delivered to the neighbor's house and left on the porch. I called my dad around 7 pm the day of delivery to see if he got the shoes because the site said they were delivered. He said no he didn't get anything. So after looking around his area for the item, the neighbor brought them to my dad. Unfortunately my dad had to return them due to the fit of the shoe. We ordered another pair. The site said they would be delivered on 6/15 so I kept checking to see if they were delivered. Around 5 pm on 6/15, I tracked the package and the update stated no one was available and they would attempt to deliver the next day. I called my dad to ask, "What was going on?" He said "No one ever knocked or left an attempted delivery slip."

On May 22, 2015, I shipped a Trek 1000 road bicycle from a bicycle shop in Endicott, New York to a bicycle shop in Chicago, Illinois via UPS. I received a tracking number. The bicycle disappeared from the tracking schedule in Syracuse, New York. No further information available. My son checked online and the trail ends. He called UPS and they asked if he wanted to start an investigation. He said yes. That was a month ago. I just called again. They have not called or provided any information to my son or the original bike shop. They terminated the investigation. The Bike is gone and they have no idea what could have happened to a bike in a shipping box. They will pay an insurance claim of $100.00. This is completely unacceptable, especially when the representative explained that it is their fault. All documentation was properly provided.

But nothing.

TORONTO, ON. I ordered a package that was supposed to be delivered on Friday June 12th. The UPS delivery person buzzed me but I was unable to get to my phone. Not expecting to get a package that day. I went to the entrance of my building and there was the UPS sticker without a time stamp. I call UPS immediately to have them attempt to deliver my package again.. And I didn't receive it on Friday.. I called back and they said they will ensure that you receive my package today Monday June 12th. I received a phone call this morning from UPS to tell me that I will get it tomorrow and that I wouldn't have to wait so long had I gone to pick it up at the UPS location. I'm sorry, but if you wanted to leave my house with my 6 month old daughter I would have went out shopping for the item myself instead of buying it online. The customer service lady was very rude also..

I ordered a phone online and had it expedited shipping for next day delivery. My mom stayed home the entire day waiting for my UPS package. Got home after a long day/week of work hoping to get my phone, and guess what, no package. Checked online and it showed attempt delivery at 1:30pm. My mom stated that no one rang the bell at her apartment nor upstairs apartment. Contacted UPS and was on the phone several times for about 1 1/2 hour + online chat. One of the representative stated that the delivery guy try "KNOCKING ON THE DOOR". I ask why didn't he rang the "DOORBELLS". Another representative stated that it was not the driver's fault that no one answer the door, and another representative tell me to get a car service to the UPS location to pick up my package.

Last year I ordered fairly expensive earrings to be delivered by UPS requiring a signature at the time of delivery. I received 3 failed attempt notices on my door, 2 of those times I was home. I had to drive 60 miles to retrieve them from the nearest UPS warehouse. Not much of a choice. They were my daughter's Christmas present.

UPS tried to deliver the package during the day when no one is home. When I called to arrange to have the package left at a UPS authorized pick up location (that I had just picked up another package from the same sender the day before), was told that they could not re-route the package without charging me a fee. After 20 minutes on the phone with an employee who spent more time explaining the variety of their delivery options and how difficult it was to get the packages to everyone, I finally gave up and asked to have it delivered to the main depot for me to pick up which is 26 km out of my way. Was told that their hours for pick up are 0730-0900 and 1630-1800. WOW......talk about catering to the customer eh? The sender paid to have it delivered to me and now I have to pay my own gas out of my way on UPS' 3 hour time window to pick it up. I cringe any time a sender uses UPS and would never use them to send a package.

A friend from Minneapolis, MN sent me a box via UPS before Christmas. She called to confirm I received it. I told her "No, I had not". She told me it was delivered. I told her I did not get it. She called where she sent it from for more information. I contacted my local office. They told me it was delivered. I told her "No, it was not". She asked if I wanted it investigated. I told her, "Yes I did". She said she would talk to the driver. The next day she called me back and said that the driver said he delivered it to some woman. I told her it was not me and to ask the driver where was this woman located and what did the house look like. She said she would look into it further.

I placed an order with BSONYC a beauty supply/wig store in new york. I received an email that the delivery saying that the package should be delivered by June 8th, 2015. When coming home from work, I saw the UPS notice on my door, there was no reason for the package not to be left on the first attempt. My son was home and said he never heard the door bell. The second one attempt was scheduled for Tuesday, June 9th between 10:30 and 2:00. Because of what was written on the notice, I waited until 4pm. The package was delivered much later than the estimated time, on my return the second notice was on my door. The second notice said it would make the 3rd attempt on Wednesday, June 10th, estimated time 2pm-5pm. This delivery didn't come until after 5pm, therefore I missed my package for the third and final time.

I hate UPS... For eight years UPS has damaged and misdelivered my packages to a point that I want to scream!

Although my gate is open, the white UPS driver ** leaves my packages at the gate. Said he doesn't want to get stuck inside a closed gate! I am NOT going to shut him in! I don't like my packages wet! The African American UPS driver comes up the driveway and delivers as expected. BTW, FedEx always delivers to the house also.

I had ordered an exhaust system kit from a company in NJ. Once I received the tracking number, I checked it and it said my package should be here on Monday. I thought, 'Yay! I'm going to get to fix my car!' Nope... Monday came, I waited and checked the tracking number, it stated that it was 'Out For Delivery', but never came. Ok? Tuesday... the same thing. I waited, checked the tracking number and again it said, 'Out For Delivery', and again, nothing. Wednesday... I called them up to see what's going on, and they said their computers say that it was scanned in, but never out for delivery (well isn't THAT convenient). They asked what my package contained and I told them. Lo and behold, the lady said my muffler was right outside her door. She said they can ship it out right away. I told her don't bother, I'll come get it (if it takes them 3 days to ship a package 10 mins away, then yeah... I'll come get it myself).

I was asked to sign for a package by our neighbor ** while she was at work. When the UPS truck arrived at her house, I went to our front porch and called over that I was asked to sign for it. He said no, and I asked him to read the note she had left. He did and came to deliver it to me. I asked his name to report what he had said and he said he didn't say it and that he could refuse to let me sign and take it back with him. He did so in an extremely rude manner so I signed it anyway since ** needed it today. I am sorry to have to report anyone and have never done it before.

I had to ship several boxes from NJ to Phoenix Arizona. I thought because of the distance, I should purchase specifically UPS boxes from the UPS store, at $5 a box! I did not purchase quite enough boxes, and ended up using a couple no-name file boxes and a larger box from Uncle Bob's Storage. How is it that the UPS boxes delivered looked and did the worst after delivery?! The boxes arrive like beach balls, having no structural integrity remaining, and some had rips in the cardboard. Luckily nothing fell out of the boxes, but a few things were broken inside, despite having things wrapped well and the boxes were stuffed with extra padding.

I will never use this service again. Terrible customer service, if you can call it that. They don't care about you or your delivery, just your money. As bad as USPS, if that is possible.

I had happily ordered the newly released Splatoon by Nintendo and was very eager to play. It goes downhill when I wait for my package to arrive for 4 hours and I get the news they mixed my package up with another one that wanted to wait on their arrival. Now when I check on it it says it will arrive by the end of today but it's already 11 pm. With this dilemma, I consider UPS a very unorganized, careless, and liars due to my experience and what they had told me. Although I did have good experiences, this makes me have shame for the grand company.

I requested a package next day air service. Their website stated it would be delivered before 7 pm. The package was tracked as being put on the truck out for delivery at 8am the following morning. Around 4 pm the package still had not been arrived so I called customer service to see where it was. After over two hours on the phone finally at 6 pm they came on and told me it would be at least two more hours before it would be delivered after their promised 7 pm time. I spoke to three different "supervisors" or people claiming to be supervisors with no avail. If I needed an important package next day air for a confirmed delivery by a set time I would never use UPS again. Also, I asked for my money back and they told me no.

I live in a house behind another house. At 2:58 yesterday afternoon, I saw a ups truck pull up at the top of the shared driveway. The occupant of the front house brought the package to me after he found it on their front porch. I don't think the driver even looked back this way.

I was to receive a package containing an electronic device ($250 value) on June 2. Instead on that date I received an email first from Amazon and then from UPS stating that UPS had sent my package to the wrong processing facility and it would be delayed by one day. I was disappointed but waited patiently. On June 3rd I went in the garage, got in my car, opened the garage door and drove out. Immediately I felt a bump and heard a crunch. I stopped and got out of the car to find I'd driven over my package. I was furious that an adult, whose job it was to specialize in "safe" package delivery, would leave a package 2" high and 12" wide on the ground directly in front of the garage when had they set it 4" to the right it would have been on the sidewalk and therefore safe.

UPS is probably the worst international shipping company I have ever dealt with. Their service is lower than in most 3rd (or 4th) world countries. I paid for guaranteed delivery for Wednesday (6/4/15). After 5 calls, package was still not expected to be delivered even 2 days after the "guaranteed" date. Despite delay due to their own "missorting" UPS does not give any extra priority to the package. From their point of view - "it's not their problem". Call center people speak TERRIBLE English (outsourced to Tijuana I think - not sure) and will simply say "Amigo - we understand but sorry - cant do anything".

I purchased a computer from Ohio and UPS system said it would be delivered yesterday between 1:30-5:30. I kept track of it via the tracking number and every 30 minutes I checked to see if where it was. Then at 4 pm when I check the package a message said that there was an attempted deliver and the party was not home at 3:54 pm. So at 4:05, I started a chat which said there was a 6 minute wait then changed to 7 minutes until nine minutes showed up at 4:26. I decided to call the 800# only to be put on hold again.

Ok. To add some validity to this post, let me preface by saying that I have a lot of packages delivered by UPS. In 2013 I had more than 80 packages delivered and last year more than 50. Anyways I ordered some sunglasses from an online store and had them shipped to my house. I usually follow packages via the tracking number as well as receive SMS notifications when packages arrive. Anyways, I was notified while I was at work that my package was delivered. Normally the driver leaves the package right in front of my front door which seems insecure given that I have a corner on my porch that they could put it behind. In any case, when I arrived home that evening the package was not there.

I signed on to UPS website to have a small package picked up in Louisiana and delivered to my home in Texas. Paid for it on their website and nothing was ever picked up or delivered. The charge was approximately $80 to have picked up by 6:00am in Louisiana. After not receiving the package, I called UPS customer service, gave them the same pick up and delivery information again and they took my credit card information a second time over the phone. Still no package picked up or delivered. This time the charge was not $80 but he stated the new cost was $8.00???

UPS delivered two separate packages to two separate addresses, both of which required a signature, on the same day. They refused to give me any time other than "by end of business day," so I was only able to be present for one delivery, and missed the second. UPS offered to deliver the package the next day, but I could not take time off from work under such short notice. UPS told me I had to either pay $5 to reschedule the delivery, or $6 to pick it up from a location more than 30 minutes away.

Been waiting for my package 2 weeks. Have called 3 times just to find out I was lied to by the first and second rep that I spoke to, who told me my package would be there that day. Now they're telling me tomorrow. If you care about your package showing up on time and getting what you paid for from a company with HONEST service reps, DON'T use UPS. I use FedEx all the time, never had this happen. So disappointing.

I have a business and needs UPS to pick up packages. On the UPS site, you have the option to fill in the time that you need the driver to pick up the package. Every time that the driver has to pick up the packages, he is always late, like 3 hours past the time that I have scheduled.

I was waiting for a package to be delivered today. I have had issues with UPS in the past, so I made sure that I was constantly checking the tracking for this package. It was delivered at 12:46 pm and I went down within a minute. The driver did not buzz my apartment or anything to let me know it was there, so it was a good thing I was following the tracking for it. When I went downstairs, it was nowhere to be found. I called their customer service number right after to ask if their driver had just misplaced it or not delivered it yet. The UPS Customer service went through their local office where they were adamant that the package was delivered. I think it very suspect that the package was delivered but somehow missing within a minute's time. This is the last in a numerous amount of grievances I have had with UPS, I plan to be determined in only using other delivery companies from this point on.

I am truly frustrated and disappointed with UPS service. I have lost 2 packages from this company and have received no follow up phone call or inquiry about my merchandise. Customer service from the claims department is unreliable.

I placed an order with Amazon for a queen bed frame with headboard. I tracked the package daily to check its status, every single day I tracked it, it said it would arrive Thursday. Thursday came, it still said it would arrive Thursday, by the end of the day. I stayed home literally all day Thursday, which is one of only three days I have off in a two week span (therefore I had PLENTY I would have rather been doing than confined to my house) and it never came. Friday I rechecked the tracking, idiotically, it was still saying it would arrive Thursday. Saturday it finally said I missed the arrival of my package because it just so happened to come Friday at 5 PM, but by then I was at work.

Had important legal documents sent to me via UPS. UPS sent tracking numbers and told me package was delivered. I was home all day and NO PACKAGE WAS DELIVERED. I need these documents or I miss a very expensive trip. I called up customer service who told me package was delivered. Duh! If package was delivered I would not be calling you!!! Then he tells me that investigation could take 8 BUSINESS DAYS!! How long does it take to call the driver and ask him where he left the package. The 8 days is not even a guarantee that I get my documents only to see if they can find out what happened. They really need to hire drivers that know how to use GPS. How hard is it to deliver a package to the right house!

I would say for close to half of the time, UPS would simply drop off our packages at our front door without ringing the bell to notify us that the package was there. I believe just ringing the bell, without even waiting for someone to answer, should be a minimal courtesy that UPS should offer to their customers or their customers' customers. The longer a package is out there, the better chance it can get stolen, or ruined by the weather -- rain and heat.

Paid 2 days delivery on 5/27/15. Gotta wait til 6/01/15 - On 5/27 I filed to get a replacement card for 2 days service, wait till today 5/30 to investigate? Spent 4-5 hrs speaking with various UPS supervisor and each one agreed I suppose to received it 5/29 and had to wait till 6/01 more info? I need refund.

We did have UPS delivery then driver told his supervisor the road was too bad.... We live on a dirt road that is graded twice yearly. The driver told us he could no longer deliver to us.. He started leaving small packages in my mailbox 5 miles from our home. He marked all large packages as refused by sender and returned them to sender.... I have switched to FedEx for all my purchases but still some companies still ship UPS.. When that happens they go back as refused... We have never refused anything.

I told the company I purchased thongs from to please do not use UPS again. They did not deliver my package. They attempted to deliver it on May 26 & 27. They were supposed to deliver "on the next business day." I was expecting to get the package yesterday and I waited all day yesterday, did not leave home but they never showed up! So today I waited for it again but could only wait up to 1:30pm. I registered on UPS website to possibly schedule the pickup but it was asking me to pay $5 to make changes. I had to go out and do chores and go to the doctor today.

Every once in a while, UPS service is fine and they do what they purport to do. Other times, particularly if you have to call and work with customer service, they are obtuse, inconsistent, and utterly unhelpful. I recently had to reschedule a delivery from Amazon. I tried to do so via My UPS online, but was unable to. UPS said that Amazon had not provided some needed information and that if I wanted to reschedule a delivery, I should do so by calling them. (To be fair, the rep at Amazon who was listening to that particular conversation wasn't able to address that issue.)

I was to receive a next day air package on Friday, but my package was left... Just like that it was left in the warehouse, so now I have to wait additional time for my check. It was a careless move and to compensate they are trying to mention an upgrade to next day air, lol when I already had next day air. It was a poor move to give the appearance of help. But they just tried to cover up their clear mistake and a horrible one. So now I am still without my money but the employees involved are living as if it never happened, and the little guys like me (like us) are just washed away with the day. It very unprofessional from a major corporation.

On 5/12/15 I shipped a parcel to my daughter, Tracking # ** to Georgia. It was delivered to wrong address. Guy said he returned it to UPS. Mobile, AL office says it is being re-routed. It has been lost. Guy lied. Not given to UPS.

I ordered a new phone. The item was picked up by ups on a tuesday afternoon at 3pm In Florida. Scheduled delivery was to be thursday. Tracking shows package arriving in Atlanta Ga. on wednesday at 2pm. Since then it has not moved or been scanned again. Today is the Thursday it was to be delivered. I have called ups three times asking why it has not moved? No one can give me any sensible answer. The last rep I talked to said that if it does not get scanned by 10pm my time. It will be considered lost. Then a investigation begins. This was for a 800.00 dollar phone. What really angers me is the lack of any information from the reps. The feeling I got was no one cared and no one could explain it. It's just lost.

I'm too angry to detail my complaints, other than to say, no one really assisted me. Two people outright lied to me, I go my overnight delivery three days later, and they could not have cared less. I am going to be vigilant not to order from anyone that uses UPS anymore whenever possible. A horrid, stressful experience that never needed to happen if only someone gave a **.

Fedex is 100% better, UPS sucks. How can you update the tracking that is out for delivery. And latter in the day like 9pm said bad weather and there was no bad weather so they are 100% lying.

I ordered two wheelchairs from Amazon. The first wheelchair on May 14, 2015 (tracking # **) and the second wheelchair was ordered on May 21, 2015 (tracking # **). UPS lost both shipments. How in the world do you lose two large wheelchairs? I am very disappointed with UPS for losing two shipments and I am attempting a third shipment to be delivered tomorrow from Amazon for another wheelchair. I want an investigation to find both lost shipments to have them returned back to Amazon immediately. Is there a conspiracy of stolen wheelchairs in Jacksonville, FL? Will my third package be lost?

Two young fools came by without paperwork to gather my Nespresso coffeemaker (expensive) for shipment. They said they would take care of everything. It got shipped out but the UPS system made it impossible for me to get the shipping code because they (not I) shipped it. It got lost in Florida. UPS sent back a Keurig coffee maker. I returned it to UPS. Not mine. Next I tried to get reimbursed. The reply was "sorry, unless you provide UPS with shipping number, we cannot help. Bye." I am out an expensive coffee maker. There should be some kind of ombudsman for cases like this.

Had just found out my daughter's box she received that was shipped from Texas to pennsylvania that UPS put her stuff in a whole mother box and damage some computer items and neglected to put back her military hospital medical records as well as a cat book for my mom that her pillow case had tar all over it. If this is not taken care of in the next few days the erie and pittsburgh news will be contacted about this. Will be calling fort hood medical records about the stolen records. Also will be contacting an attorney about this. My daughter is distraught about her medical records. They are vital. How could this happen?

A package was supposed to be delivered to me today. It wasn't. The tracking indicates "WE LEFT THE PACKAGE IN OUR FACILITY. THIS MAY CAUSE A DELAY". Well obviously if its in the facility it can't be delivered. So now, since today is Saturday and Monday is a holiday, I will not get my package till Tuesday, unless they forget it on the truck this time. It was shipped from New Jersey to New Jersey. Their service is pathetic.

If I could rate UPS a negative 5 stars I would. This UPS Center is a complete joke. After making it all the way across the country with no problems, it gets to Vernon, CA and immediately comes up with a delay. I live an hour north of this center and I now have to wait another 4 days to get my package as it says my new arrival time is 4 days from the original.

My dad sent ipad mini and samsung s4 phone from korea through UPS. It is even written on the receipt paste on the box. Then yesterday we received the box. Samsung S4 is missing. All the cases and headset and charger are all in the box but the phone is missing. We then saw in the receipt from UPS that they only deliver the ipad. But the receipt from korea UPS it is written that they suppose to deliver ipad and S4. Where did the phone go? UPS you are paid. You are suppose to do your job well. WE Trust you but you ruined it. Good luck. KARMA is always next in line.

Delayed delivery. Worst service ever. I was told that my package would be available for pickup after 7:30. I arrived in Commerce City at 7:45 and was told that I have to wait another 45 mins.

I had ordered a package (gift card) on Wednesday, 5/20/15, and Bestbuy and UPS said it would be delivered Friday 5/22/15. Come Friday, I wait at home for my package all day, and at 6:30 when I check the website, it says my address was incorrect, and I only found this out after going to their website and entering the tracking number. They didn't bother to call or email and didn't make an attempt even though my address was entered correctly and repeated correctly in the confirmation email. They didn't bother to post this until 5:55 and they wont even tell me when the next attempt will be made nor ask for correction of the address. And since Monday is memorial day and they wont let me pick it up, I wont get it until at least Tuesday (5/26/15) and if the address is wrong, how will they deliver it Tuesday? They probably wont, and I will have to drive 45 min one way to get it at shipping center.

I just got off the phone with UPS after an excruciating phone call that lasted over 3 hours. I had a simple enough request as the shipper of a package: update the delivery date. The UPS website showed the future delivery date that I wanted, and once selected and submitted the delivery date showed as something other than what I had entered. I called UPS and they tried to charge me $18 when online it was only $12.50. I told them their website changed the date after I had selected it, and they transferred me a total of 8 times between technical support and customer service. Half a day later, I have received confirmation they will refund a portion of the bill, but not that they will deliver on the updated delivery date. Horrible service. I don't understand why no one was able to help me in over 3 hours for such a small issue.

Never again will I use (or trust) this company.. My experiences have been so bad, on so many occasions, that - in reality - if a company suggests their product to be shipped by UPS, I will reconsider buying it (space restrictions - no detail).

I cannot believe that this company gets away with so many fraudulent activities and that they do not value their customers! I just lost out on a 50 in tv, because THEY lost it. I originally paid $700 and am only getting reimbursed $100. Who do these animals think they are???

My husband I planned a golf trip to Florida for our 30th wedding anniversary. Part of our vacation included Chicago and Washington. I didn't want to haul my clubs across the US so I decided to UPS them to our final destination, Naples Florida. My husband planned on buying new clubs so he didn't ship his, and it was a good thing. My clubs left Nanaimo, BC, Canada on May 5th and were to be in Naples, Florida May 13th. Our golf school started May 14th. My clubs didn't show. An "investigation" was opened by UPS to try locate my clubs. The investigation was closed 8 days later, on May 21st. The clubs were never found and UPS is refusing liability. They will not cover the cost of my Ping clubs.

I had shipped a box to my daughter that Her and I packed before she moved back home with my parents. She got the box today and it wasn't even in the same box we shipped it in a completely different size box. Someone went through her stuff and reboxed it. They had broken parts of her computer and her medical records were not in the box that they re-put everything (which was in our original box). These are most important from Fort Hood, TX hospital and a cat book for my mom that was in the original box was not there either. I had surgery recently and had a relapse in multiple sclerosis from it and the stress of my daughter’s box is making things worse for me.

I will begin by saying that I purchased a McIntosh amplifier in eBay and was very happy to finally be able to afford one. The shipper sent the amplifier via UPS with a $1000 insurance coverage. It was packaged by the UPS store in his area. When I received the package, it was damaged. I opened the box to find that indeed the front glass of the amplifier was broken. I contacted the seller, no response. I initiated a claim with UPS, upon request, I submitted proof of the damage, sent photos of the box etc. A few weeks after with no update, I contacted UPS and was told to contact the UPS store that sent the package. I called the store and the lady stated that a check was being sent for the amount of the insurance.

My order from BJs.com took over a month to arrive after several phone calls to find out what was happening. Phone calls not returned, tracking stopped May 8 and still has not changed on this the 20th of May. Finally got here with one small man to deliver a 915 pound package. We are elderly and disabled, how can we help? I will never use UPS again.

3 days in a row, I planned to be at home during the expected arrival time for a package. The first day, I missed the delivery so on day 2, I was a little suspicious and saw that the driver said that they would make one more attempt. On day 3, there was absolutely no way the driver knocked bc I was 6 feet from the front door watching a show on low volume. They are now sending my package back to the sender which is a medical device company on the other side of the country. I called UPS to notify them of the issue and they said there is nothing they can do. Bad customer service all the way around.

I placed an order with a company using UPS. The package never arrived, although UPS said it was delivered at my front door. There was someone home at the alleged delivery time, but no one knocked or rang the door bell. The company I ordered from was kind enough to reship my order and informed me that UPS would call me a half hour before delivery, and place package behind a locked gate instead of leaving it in plain sight at the front door as they did the first time. I was supposed to receive the replacement today, but I received no call, was home all day, but no replacement package as promised. I checked the tracking and UPS stated, again, they delivered leaving the package at the front door. I had checked 5 minutes before and 5 minutes after the time UPS stated they delivered the 2nd package. IT WAS LEFT AT THE FRONT DOOR!!! AGAIN IN PLAIN SIGHT!

UPS picked up over a dozen box from my office on the 4th floor of a office building. These were in the possession of the driver. The driver then left these boxes unattended on the sidewalk. His truck was parked around the corner over a block away. As I was taking pictures of my unattended boxes the driver emerged from the building. I have call customer service and they were not surprised and stated "they would let the driver know they should not leave your packages unattended." Apparently that isn't UPS' policy. Really?

So recently I ordered a bunch of expensive computer equipment. UPS ground, cheap shipping, okay. Well it was supposed to arrive Thursday... it didn't. I check the tracking and it just had arrived in another city in my state. I would not be able to take another day off work to sign for the package so I requested that they hold it at a UPS store near my house. "Okay, so it will be here tomorrow right?" I ask the customer service rep. "Yes, definitely!" he replies. Well I get an email an hour later and... Nope! Now it says next Tuesday. I spoke to five service reps and was told a different lie to get me off the phone each time. They tell you what you want to hear so you will hang up. I think they are trained to do that. I ordered the Friday before so I am looking at 10 days of ** time. I will never place an order with a business that only offers UPS ** again.

I waited a whole week for my package. My daughter was ill and it was her birthday so just go and try to explain to your child that daddy doesn't have your gift but it will be there tomorrow (for a whole week!!). Thank you for ruining my daughter birthday UPS, I finally had to pick the package myself. The delivery guy never showed off, never snapped a sticker on my door, never knock or ring to my door. He just pretended that I wasn't there, but I was inside with my daughter all the time. We didn't leave. I am very angry and I feel that even after I made my complain the company is so big that it doesn't matter. UPS will probably ruin other daughters' birthdays. They can do it. They are huge.

Their customer service centre is beyond useless. I had ordered clothes from Burberry and I had requested to add an address line 2 or to give the driver instructions to bring it to the correct unit as it wasn't on the original package. I was leaving for a business trip on the Monday so I called on Friday so that my friend would be able to collect the package. The service rep had told me that they couldn't add the address nor give instructions to the driver until it was out for delivery (I still don't understand why) and to call back on Monday. And so I called 2 hours before my flight in the airport, and was told that the package was in transit and again they couldn't leave a SIMPLE MEMO! Three days later I receive a Facebook message from someone in the other unit that he had found my package left on the ground outside. Bless his soul for letting me know. UPS left my $1000 package on the lawn.

Our shop received a package - a lounge chair - delivered and crated by UPS freight in the NE side of the country. Once we completed the work that needed to be done (slipcovers), we put the chair in the exact same box and contacted UPS to find out where to take it. The box is roughly 36" cubed and weighs approx 250 lbs, but we don't have a scale since we don't normally ship out of state like this - this was for a special client we work with. I told the customer service exactly what we were shipping and they said any UPS location can accept this package, so we went to the one nearest our shop location.

We use UPS on a daily basis, we always have, but within this last year they have had terrible service. We have had 2-4 damaged packages in the last 3 months, random charges, and charges that they say will be refunded, refunded then added back to our bill a month later. They eventually take them off, but expect it to take minimum a month before you see any results. We are considering switching to a different company soon if they don't start fixing some things.

I am a diabetic on insulin and absolutely needed my insulin pump delivered by Saturday as promised by UPS as I was going on vacation first thing Monday morning. My trip was delayed and my health compromised because UPS did not deliver my package by the day promised. Below is a call log on this Saturday between UPS and I as well as the company that requested the shipment:

My package from UPS did not arrive yesterday and made my mother wait up until 12:00 am saying that it would be there in fact the package never left their warehouse. I called and they said it would make it on time. They said it would make by midnight in fact in did not. Now they have messed up Mother's Day for me like last year because the same thing happened to me with UPS last year. Am very upset over this. My tracking number is **.

Paid for next day delivery 5/4/15. End of day 5/5/15 package still had not been delivered to my son at college. Online chatted with "**" 5/15/15 and also tracked package via UPS site which showed pick up from "U Got Mail" store at 5:09 pm 5/4/15. ** said that the reason the package was not received by 5/5/15 end of day was the store's fault because picked up too late from store.

I went to the UPS store #278 located in Whyte Ave. Edmonton to delivering my package on 26 January 2015. The store manager personally packed my package and charged me $240 shipping fee to sent to Thailand. Once the package got in Thailand as the tracking number appeared to be, but never delivered. After 1 month I called UPS customer service, by then they figured out that I need "Import permit to pass Thai custom", which they never mention to me.

I paid $60 for Guaranteed next day air for $240 of perishable meats and it arrived 48 hrs later for no good reason, NOT the next day. It arrived in NYC at 8 am and they couldn't deliver it locally on time within 16 hrs. There were no bad weather conditions. I lost $240 worth of product which I have to repurchase. There should be a MASS LAWSUIT that they are committing FALSE ADVERTISING and an IRRESPONSIBLE COMPANY WITH NO ETHICS. I think all of the negative reviewers would agree. What is guaranteed if you don't do what you guarantee? DESERVED TO BE SUED AND TORN DOWN.

This is a complaint against UPS and the UPS store in Renton, WA (4404 NE 4th St. Renton, WA 98056.) My package was improperly returned to sender. UPS customer service confirmed this multiple times but I was given the runaround and was never refunded. Not only did they not perform the service, but the worst part was how they handled the customer service afterwards. On March 10th, 2015 I used the UPS store to send a package (containing original art) to my friend in Massachusetts. Tracking #**. I chose the option where he had to sign for it. The store employee, **, told me that if he wasn't there to sign for it after 3 times they would hold it at the local UPS faculty so he could pick it up. There was no mention of it ever being returned to WA state. I paid $40.03.

Worst delivery service and customer service that I have received in a long time. This is the 4th UPS error, with regard to the shipping of only 6 packages in two months. Paid for overnight/AM delivery - $49.88 - delivery status shows "Attempted delivery, no one available to accept package, notice left". Seeing this status (10 min after alleged "attempt") I phoned the destination business - No notice, no attempt for any delivery.

I got a text that said that the driver attempted to deliver my package. I was at work, but my roommate was at home. I called my roommate to make certain that he was home and had not gone anywhere. He verified that he had been home all morning. So I called UPS "Help" line and while the man was very polite he was useless. His big suggestion is that they'll deliver it again on Monday, which if the driver does the same thing will end in the same results. The driver did not knock on my door or my roommate would have answered it.

UPS delivered a package by merely placing it next to our gate hundreds of yards from our house, out near the dirt road we live on in full view of anyone driving by. The package was stolen. I complained and was told to go online and update my preferences in UPS My Choice, which I did. My instructions were to place on the side porch. It seems odd to me that I need to tell them not to put the package out by the road. When the package was delivered, they did not put it on the porch, nor by the gate; instead, they placed it out on the road under the mailbox.

Today my package was suppose to be delivered, (already had been delayed due to driver unexpected issues, according to email). But was suppose to be now be delivered today. I’m home and have been home all day but instead of a knock or doorbell, he left a note saying couldn’t deliver. Ok, why?? I’m home and also have a very annoying dog that barks at EVERY KNOCK. No bark, no knock, no package just a note. This is so frustrating when you make sure your home and they don’t bother knocking so you can answer and get your package. Are you really in that much of a hurry or behind that you don’t want to even wait for another minute to actually hand the customer their package. What horrible service. I won’t bother ordering packages if they are coming from UPS. Wasted morning waiting for package.

I ordered an electronic device on 4/8, knowing I'd be flying out of state on the 18th. The website guaranteed 5-7 days shipping time so I was in good shape. Logitech didn't bother to process my order until 4/13 so the delivery date would, of course, be after I left the state. I tried to cancel the shipment with Logitech and UPS but to no avail. On 4/19, while out of state, I received an email from UPS which stated: "A signature is required for package delivery. Hi **, you have a package coming tomorrow." There was an option to sign electronically, which I opted not to do. My intention was that the package would then not be delivered to my front porch and left there.

I have placed MANY orders from Amazon and various clothing companies over the past 10 years and each and every order that was shipped via UPS has arrived in a few short days, and has had great tracking information available to keep track of my order and plan for its arrival. I recently ordered some clothes online, which were shipped in four separate packages. For some reason two were shipped via UPS and two through FedEx. UPS basically overnight-ed my order; however, the other shipping company won't get my order to me until next week. Tracking information was great with UPS, as always. I will ALWAYS ship via UPS when given the option.

I had a package shipped 2-4 days and it's going on a week and a half now. I waited all day yesterday as it said it would be delivered. After 7, the UPS driver drives right past my house. After running down the street to get his attention to no avail, I call UPS and I speak to an agent ** from International shipping and he informs me they mislabeled the package and it will be an additional two days. I ask for a refund or for the package to be brought back and he refused rudely. I then spoke to ** on Live Chat on the UPS site and she was equally rude and unhelpful. UPS is complete garbage.

Supposedly, my address is bad even though they were here with some packages just yesterday and the day before! I have this issue with UPS just about once a month. I do live on a dirt road, but it is well maintained (I maintain it with heavy equipment). The nearest location to pick up my packages is 60 miles away. I ordered the package and paid high dollar to have it here overnight, only for them to come up with ** excuses when they can't make it on time. I called the customer service and they said they would have a rep call me back regarding the issue. No call back! So what's up with my package now? UPS get your ** together! I say class action lawsuit against these scammers! Anybody with me???

Package was delivered but no one was there to receive it. Called to arrange a will call pickup and was told someone would call me back within the hour. No one did. Called a second time. No one called back. Made the hour drive to the facility to pick up my package and was called by the facility to say the package was available for pickup however when I arrived I was told it was not there and to come back tomorrow, another hour drive. I stated I was not leaving without my package and waited 45 minutes outside in the rain to get it. Nice. Will not do business with UPS again.

They came on Friday. I wasn't home. They left me an info notice saying they would come back on Monday! Monday morning, they informed me that my address is incorrect and that the driver did not find the address. Is this a joke??? You find the house on Friday, and on Monday you can't find it anymore??? I called them and I said that I would have taken the package at the UPS facility, by myself, because it is much better than waiting for a driver who doesn't know how to do his job (apparently there are many of them at UPS). Is it that hard to use Google maps to find the place where I live or to get the correct address? They are just lazy to do their job properly I guess.

I work in San Francisco. UPS has delivered to my Larkin Street office over 5 years, as well as 5 other delivery services. Late last year, my normally O.K. UPS delivery driver CHANGED. The new driver's name is **. When I complained about ALL my UPS packages being lost [never before by ANYONE], UPS management just gave me the shuffle. 12 times in 5 weeks! The UPS shuffle. I waited for ** in the building lobby, where he would just toss the packages, unsigned for and unsecured... for the homeless to pilfer. At this time, I only knew there was a TERRIBLE, new UPS driver... yet identified.

We incur additional charges every month, and they are getting worse!! The audited dimensions don't add up. I have requested the calibration reports for the "laser measuring" device they utilize, no one can tell me how to obtain these certs. Half of the customer service force has never heard of such a thing. Having worked at a cal lab I know that if a business has a product they are selling at a certain measurement, the machine used for that measurement must be certified as accurate! Also, $12.50 charge because the street name was entered as "north" tustin street not "n." Tustin street.. Really?!? I would love to join a class action lawsuit against them!

UPS DRIVER DELIVERED MY LAWN MOWER 4/23/2015 - dropped box in driver way, lawn mower hanging out of damaged box and $500 self-propelled lawn mower damaged. I filed a complaint next day at 9 am go outside to see another package that I ordered sitting outside in the rain that they delivered the night before but status still says in transit. All from the Ups Harvey, IL Facility, and they wouldn't pick up the lawn mower because it wasn't in the Box which the driver tore apart. I spoke to a manager named **, and a clerk named ** which said "Call the shipper it's nothing we can do". RIDICULOUS. WILL NEVER HAVE ANYTHING ELSE DELIVERED BY THESE CREEPS.

I desperately needed my package which was my banners that I would be using this Sunday. Today is Friday, so I called UPS in the 10am morning to make sure the package went into the truck. The lady who picked up the phone was so very sure that it went into the truck. I called again about 2pm and again 5pm and they still assured me that they would be coming. They said even after 7pm the driver will make its first attempt. I could not get my package without them doing their first attempt.

Waited all day for delivery. Called tracking 3 times to confirm. Called a 4th time at 5pm and spoke to rep who told me it never made the truck and would not be delivered until the next business day. I asked when they had this info. She replied this morning. When asked why the tracking info was not changed, she had no answer.

When I received the 12 packages, UPS guy complained if it's business then he is going to report, because the running the business at residence is illegal! So I moved all my business related stuff to UPS Store and my office from my house! However, UPS Delivery person did report to my home town police/court after the delivery! So, I received certified mail from police station and they are going to inspect my house according to the report by UPS guy. The UPS employee is using my address and circumstance for his reporting to the police, not only to the company! How UPS can using my personal information to this legal issue! I have the witness who hear that UPS guy's complain that he is going to report!

Medication sent from VA for my husband who is a disabled vet and gets his medications delivered via UPS because the VA is 40+ miles from our house and we can only get his meds from VA, not any pharmacy. No one was available at the times the driver was delivering after 2pm. 4/14/15, and 4/15/15 attempt was made, but no one home. The plan while we were out of town and my daughter who is house-sitting for us would get his meds and overnight them to us for the 3 months we were away. She works from 2-6 and can't take a day off to wait for UPS. 4/15/15 she called customer service and was told she could change the address for delivery for a charge. She said "ok" and gave them my neighbor's address across the street. The package was to be delivered on 4/17/15.

Made an order, the shipper decided to use UPS. The first problem is that I had it shipped to my P.O. box. UPS doesn't ship to P.O. boxes, but they still picked the package up from the shipper. Then the package was missorted. Twice. Then once it finally got to the local distribution center. They figured out it was a P.O. box and instead of contacting the shipper, or myself, they sent it to my old address which is very, very far away. When I contacted UPS the phone operators were rude and unhelpful. When I asked what my options were, I was told (by two separate "helpers") to just "go get it". Not happy. I will never use UPS again.

My husband ordered one king-size and two twin-size mattresses from Casper for our first new house in Irvine. Casper shipped our two twin-size mattresses and UPS delivered on-time before my husband went back Okinawa, Japan to work. However, the king-size mattress should be delivered around this Tuesday April 21 while my husband has already gone back Okinawa, Japan for work. I flew back from Okinawa, Japan on Japan local time Tuesday, April 21, which California time Monday, April 20. California time is 20 hours delay from Japan local time. So I arrived LA at EST 11 AM on April 21. After I got rental car, picked up my stuffs from my parents-in-law house in Huntington Beach, then drove to my Irvine house, it was already 5:30 PM. I missed the first attempt delivery.

I ordered a package from literally 20 minutes away and after four entire days of sitting on my package UPS decided to pass off my parcel to USPS. Customer service was, to be far too nice, less than helpful. Word of warning: even if you live very close to a distribution center UPS is still useless.

Every time I get a package from FedEx it is on my doorstep 2-3 hours after the "out for delivery" scan; however when my package is being delivered by UPS, it takes 10-14 hours to get to my door step after being updated as out for delivery, and occasionally it's a day late. On the occasion that it's a day late my package isn't even delivered timely on the past-due date. It's delivered at the very end of the day. I get so bummed out every time that I see my package is being carried by UPS. If there was a way I could make sure all of my packages were delivered through FedEx, I would because I am so sick of waiting until it's dark out for UPS to bring me my freaking package.

Well the evening of my 2nd attempt. I went to UPS to get my package which is opened from 830-9pm on Thursday. With the detour I was delayed. So the next day my final attempt I went to UPS at 830pm and my package was already in returns. I couldn't understand because this was the final day attempt. So I guess I was only a lower 2 attempts. I tried. I work long hours. I complain because I was there and my package was there and I couldn't receive it because it came the evening of the final notice. Not the next day but the same evening.

My relatives, I believe failed to place my condo unit on the package. I called UPS to inquire why a package shipping from Baltimore MD would not arrive as noted on Apr. 15th in Dallas, TX. I called and was given the reason that no unit number, so I gave the guy my unit number. He asked for my phone number and it was given to him. He promised that the package would be delivered on the 17th. I waited all day and UPS never arrived. I checked the UPS website and it showed that the package was delayed, why? I on the package. Terrible customer service after paying almost a $100 dollars. Now I am told that it would be here 20th, will not hold my breath.

My son did not receive his birthday package. The tracking number shows it was delivered 6:56pm... It wasn't!!! I was working in the yard at the time and talking to my neighbors of the SO CALLED delivery. The funny part is that I saw the UPS truck going 100 mph pass by my house between probably 4-5pm. But WE DIDN'T GET MY SON'S PACKAGE FOR HIS BIRTHDAY!!! Thanks a lot for making my son birthday horrible.

A simple package shipped by express UPS priority mail on March 17th from Brunei to Victoria, BC, Canada mysteriously arrived in Ontario, California where it remained for almost 3 weeks stuck in the UPS warehouse. Despite numerous emails to UPS management team nothing happened. They even promised to call me at a certain time on several occasions but it never happened. They always followed up with a lame excuse. If the document will ever arrive I will be subject to penalties for late submittal. The document was very difficult to obtain in the first place in Brunei and at great expense. Is UPS going to cover the cost to obtain another original document? Will they ship it by UPS or by a more reliable courier?

I paid 192$ for overnight "guaranteed" shipping to my house. Item to be delivered 04/10. I watched UPS come to my building and drop everyone else's packages off. Mine were nowhere to be seen. Upon tracking, I noticed that my items were stuck in Raleigh due to "severe weather". Checked the weather in the southeast and there was nothing but sunshine up and down. Called the sender (which will get it's very own one star review) who told me that it was my problem to deal with UPS. Called UPS and they pointed the finger in the other direction. UPS said my items would not be delivered until next business day. I needed the items delivered on the day I paid for. So, I called several auto parts stores and found my items so that I could complete my intended project. Items came on Saturday instead of Monday. That's great, except I no longer needed them.

I do order a lot online at times. I usually receive what I order. Received an email message that three items could not be delivered due to not being able to read the street number and name of street on the package. Name and city and zip are readable. There is no one else with the same name in this city. I was not contacted by phone but was contacted by email stating: THE STREET NUMBER IS INCORRECT. THIS MAY DELAY DELIVERY. WE'RE ATTEMPTING TO UPDATE THE ADDRESS. Exception Resolution: THE ADDRESS HAS BEEN CORRECTED. THE DELIVERY HAS BEEN RESCHEDULED. I am glad to know that the delivery is not going back out of state but rescheduled for when?

Sent to my x-wife and was lost or stolen. They worked with me 100% from start to finish. I'm very grateful for the effort that UPS put into this, thank you!!!

I called to have thirteen large boxes picked up from my house in Florida , to be delivered to my home in Illinois. They were picked up on Thursday, April 2, 2015, and twelve were delivered on Tuesday, April 7. Most were in beat-up condition - the plastic storage boxes in which goods were packed, then placed into cardboard heavy-duty boxes, were broken in several cases. But contents were in satisfactory condition, overall. The thirteenth box had not arrived by Friday, so I called and spoke to an agent who informed me that the address was hard to read, but the box would be delivered on Monday, April 13. It was left on my doorstep, and I pulled it into the house.

My UPS account is over 25 yrs. I used to feel UPS was honest business, but in the past 5 years I have had too many problems. Breakage they won't pay for, lost packages & mixed up my account with another account and stole money from my bank account.

U.P.S., according to the tracking number given to me delivered my package to my front porch at 5:10 April 13 2015. I received no package. I called them and they want me to contact the shipper. They either have my package or delivered it somewhere else and I have to contact the shipper. Who are they hiring? Now I am out my parts.

I have never had a positive experience with this company. I hope they pay their customer service representatives well as I can't imagine there is anyone who gets yelled at as much as these people! Their system is disorganized - I have now had to call three times to reconfirm my address (in addition to having multiple signs at the front door of my apartment building for the driver, just in case he should get here). The first time they had my name wrong, and my apartment number wrong. I had her adjust. Then I called again... name still wrong, apartment number still wrong, and I clarified my postal code. Final time I called, she at least had my name and buzzer number, but had my postal code wrong! So it would appear I will be staying home again tomorrow to wait for a 3rd day. I wish companies would stop giving them business - I guess they are cheaper on their end?

A UPS driver miss-delivered a package. We never got it. This has happened before but this time I filed a lost package complaint. After a month I got a refund for the shipper. The driver came to my address and was rude in the process of accusing me of getting the package. He then put my address on a do not drop off list and there is no appeal process to dispute this. There is no way to get this address off of this list. The driver made a mistake, he was rude, and now I pay the price. For shipping I will no longer use UPS and will try going thru the corporate office to see if there is way to get off of this list.

They ripped the METAL capacitor cage off an expensive electric motor and dented the motor. They will not honor a claim because the motor, which was bolted to a 3/4" plywood sheet that was larger than the motor and brassed by wood slats, because the box was not heavy enough. OK. So what kind of cardboard is strong enough to withstand the kind of force it takes to RIP screws out of a metal frame? The part that was ripped off was nowhere to be found. I had stopped using UPS about 2 years ago and just recently decided to give them another chance.

This is also complain against UPS...same ole ole like fedex...I travelled all 50 states..never ran into stupid post service UNTIL now. I live in two different places..I happen to have packages on rehear basis shipped to Jackson wy 83001 to residential area...UPS uses post office service called smart post if package is light regardless that I have residential address supplied to shipper and NOT POST OFFICE BOX. I don't want one I don't need one...I do all my business affair online PAPERLESS 100% green...I don't need box??? So ups drops to post office?? And post office return back to shipper...What on earth in America? In this age of technology we are doing stupid business?...

It started with them not knocking on my door, just leaving a slip. Then they said they delivered packages at my apartment office. I started an official inquiry, and surprisingly enough the packages turn up back where they started from! Now their website says I don't have a valid address or phone number. Although they delivered a package 3 days ago? So I can't login to their website to find out what happened to a package that has been 10 miles away for 2 days now! Beyond frustrated, and their customer service is a joke...

I create one-of-a-kind, artistically restored vintage furniture that is always too large to ship to my customers thru USPS or other carriers, so UPS it is. I've had unfavorable experiences with them before but nothing like this... In January 2015, I shipped a bistro set in two boxes, one shipment, as they advised due to the size. I packed it as they required with at least three inches of foam, bubble wrap, padding, etc., in 2- 250lbs boxes (though the whole shipment only weighed 51lbs). My customer was so excited to receive it; she tracked the shipment and waited for the UPS truck to arrive. He did.

Yesterday, driver stated that my order (printer toner from 4go supply) was delivered at 4:59 PM and was placed on my porch. I looked for that truck all day - I never left home. There was no package on my porch, around my yard, under my car which was in the carport right next to my porch... nothing. My neighbors wouldn't have taken it - we all know each other and if it had been delivered to any of them by mistake, they would have given it to me... so far nothing. I am just angry that a driver would lie about a delivery.

Received my package today, but because my dog was barking at the front door, but posing no immediate danger to the "Silly UPS Man", and I use the word man loosely… he tossed. Yes, I said tossed the package down on the walkway 20 feet from the house rather than placing it at the front door. However, if someone wants my business, I suggest they find another delivery service as I will not receive packages by UPS ever again - if this is the caliber of people they hire.

Well the UPS guy came to my house walking. Nope, he didn't drive to my driveway. He walked to my house across the street. And then he walked back to that house, but the strange thing is, he gave my package TO A RANDOM CAR WHO WAS TALKING TO HIM. So yeah my package is "lost" but to put in real terms, stolen. So unprofessional. Usually I like UPS but this time, no way. You don't carelessly give away a package, nor do you take it back.

My email has that UPS delivered my package Mon 6th at 4:37 - they did not. We were home in and out to smoke right in front of my home. I tried doing the online chat. What a JOKE. Then I try emailing them. WHAT A JOKE.

Dear UPS, I had ordered a vacuum cleaner from Best Buy and that was delivered to my home today by UPS. It was a rainy day today Shrewsbury, Massachusetts. The package was LEFT in the OPEN, unattended, uncovered, NOT a courtesy call to let us know that it has been delivered, left open in the rain. Now I will have to call Best Buy to let them know that I need a replacement since water has entered the package!!! Why UPS? Don't you care for your customers? At this rate, the concept of online purchases will fall down sharply!!! UPS is answerable to us for this kind of "disservice" to customers!!! I need an answer and solution to this horrible service.

I was supposed to receive a package on Friday April 3rd. I tracked my package to confirm it was on its way and saw this comment, "The receiving business was closed. / Your delivery has been rescheduled for the next business day." I immediately called UPS because the business was not closed, thinking they made this mistake due to Good Friday. I was told that they could have the driver reattempt delivery. I decided then I would try to pick it up, the lady arranged for me to do so. I later get a call from the local service center located at: 270 Marvin Miller Dr SW in Atlanta, GA (the worst customer service known on this planet) I was told my package was left on a trailer and I could not pick it up. The agent said it must have gotten mixed up and flagged with packages for known closed businesses. This sounded absurd to me. I needed the package for Sunday and now that was NOT going to be possible.

UPS-- WORST SERVICE. I needed to send an envelope to Lexington, KY by April 2, 3015. Went into a West Covina Store on March 30th. Asked if it would arrive next day, was told it world arrive April 1st. It's now April 6, 2015 and no one knows where my package is? Was told by the store Manager that I would have to track it myself. Called the Corp. Office, was told it was a franchise and not their problem to call the store?? ** called three times and still my package cannot be located, paid $67.12 for UPS TO LOSE MY PACKAGE.

I shipped my 1956 Singer sewing machine from NC to my daughter in Fresno, CA on Jan 5, 2015. It arrive a week later, but was damaged. It had a wooden box as the base of the machine and it was broken in pieces. Machine was not damaged except for the spool holder being bent a little. I had paid for $500 in extra insurance, not knowing the real value of an older machine, and paid extra for fragile packing. The package was obviously dropped, or the wooden box would not have broken with usual handling. We were able to get the box repaired for $125, and paid $95 to have the machine serviced to make sure it was still in good working order. UPS will not honor my claim, because I do not have an actual verified value of the machine. My machine is now worth about $500 including the shipping, extra insurance and repairs. I will never ship anything by UPS again and will tell everyone I know about my experience.

An item which was perishable was shipped from Georgetown Cupcakes on April 2, 2015 to an address in New Bern, NC. This item was shipped next day air and I was told that UPS would guarantee delivery, even in special circumstances, as long as it was shipped next day air. It arrived in Havelock, NC at 1:54 PM on April 3, 2015. Havelock is 20 minutes from New Bern. This package was never delivered on April 3 nor was it delivered on April 4. In calling your UPS customer service, I was told that the item did not make it on the truck for delivery and therefore would have to sit in their warehouse until Monday, April 6. UPS tried to use the excuse that the delivery was delayed due to severe weather conditions. However, in looking at the activity it clearly states the item was scanned in Raleigh at 11:23 am on April 3.

Thank you for your response and for your refund for expedited shipping. May i please suggest in the future: consider using FEDEX instead of UPS. I'm an extremely frequent sender of urgent parcels (especially perishables). And i have had too too many mishaps with UPS. Especially since they do not and will not deliver on Sundays even when there are dire exceptions like this last weather. On the other hand, FEDEX almost always delivered on time or early. Which is why giordano's and other specialty food restaurants use fedex for their service provider.

I ordered clothing for easter which was not delivered as it should have been. I waited in my apartment all day because I was told it would arrive Thursday or Friday. When I went in front of my building I found a notice stating UPS attempted to deliver my package. I went to the zarega office and was told just call the tracking # and ask to have it brought to the zarega office where I could pick it up before 9:00 pm. I did exactly that wasting my time and gas to be told it was delivered to find fare. This would have never happened if the UPS person did their job.

In less than a month UPS has lost two shipments that were supposed to be shipped either overnight or 3-day priority. The customer service at this company is an absolute joke. No one that I've ever spoken to has ever been able to tell me where my package is, what happened to it, or any information that might actually help me. They literally just read what I'm already reading online. UPS customer service department has cost me over ten thousand dollars in less than one month, and I'm a small company trying to survive in this economy. It's absolutely amazing to me that with all the technology that's out there, all the drivers you have, all the employees you've got, and the fact that they scan the packages every single time they even see it. NO ONE can tell me anything about where my packages are. I'm beyond frustrated, and will NEVER use UPS to deliver anything ever again.

Every time a Seller uses UPS to send my orders it’s always several days later than first stated in delivery. Today I have been watching tracking on a order, been 4 days since pick up at their site. UPS said “will be delivered 4/3 today”, now I check tracking and says “delayed because of mechanical failure will be updated later.” What!! Don't they have another plan or truck to put it on or do I have to wait till the truck or plan gets fixed? What a lot of bull. Their service has gone down in the last year to where I don't want my packages sent by them. I really like FedEx service, I have never had a complaint with Fedex. UPS is at the bottom of list for service, I use USPS now - their service is 100% better than UPS.

For years now I have had nothing but trouble getting packages, drivers lying about knocking (I have cameras on my home). They have just come out of the truck with a note to put on my door - no knock, bell ring, no nothing & they don't even bring the pkg. to my door just the note. My most recent experience was 2 delivery tries & they sent it back to the company. I even left a note on my door that asked them to leave the pkg. However they said tried 3 times. NOT! Also, there is no easy way to make a complaint to UPS. They have delivered my packages to incorrect addresses even though there are 15" BIG numbers clearly marking my home. It seems that we the public have no recourse & UPS is running wild. I HATE UPS.

I purchased an item that have to be sent through UPS. Smh what a hassle and headache. The driver came and put it In front of my garage. Meanwhile I live on a main street that is ALWAYS so busy and my garage is right in front of my house. So sure enough it was taken. I called UPS and they said they where going to investigate. 3 days in the called back and told me it was pretty much my fault because the driver has been with them for 15 years so he did what he was suppose to do. Meanwhile I was home, my car was in the driveway but yet he was too lazy to come up 3 or 4 steps and ring the door bell. What I had in the box was of value over 1500. And they told me "file a police report." So I did. And still nothing at all happen on UPS' part.

Ordered something from Amazon priority mail. Got an e-mail that it was delivered to my front door. Looked, it was not there. E-mailed UPS. UPS is using a driver that's too stupid to even tell my town and a town 20 minutes from me. UPS solution is to contact Amazon...

I ordered a car part and paid for two-day shipping. On the day it was to arrive, the UPS tracking information on their website stated, "Out For Delivery." This was at 6:27 AM. The UPS truck arrived in my neighborhood to make deliveries late afternoon. However, did not stop at my house. At 9:07 PM the same day, the tracking information stated, "Delivery will be delayed by one business day." When I emailed UPS, their response was, "Our records show that your package encountered a delay and could not be delivered today." Clearly, the "delay" was caused by their driver failing to deliver the package that UPS stated was on their truck. I have demanded a refund for which UPS has not responded.

First off, I have friends who own a UPS store so this complaint is with the shipping service as my experience with the store owners led to our friendship. I paid 50 dollars to overnight a package containing government papers necessary for my return from Florida to Canada. I checked the tracking number at 3 am and it stated "the item was left behind at our facility" (they forgot the paperwork). That morning I called to inquire and the phone rep flat out lied and stated it cleared customs and was in the U.S. I arrive at the location to which I shipped it express overnight and was informed that it was still in Canada. I cancelled my hotel reservation a day early with my dog, wife and son expecting the documents to arrive and we were to leave. Needless to say it's FedEx from now on.

I ordered a pair of prescription glasses from vision works and paid $800.00 for them. When ups delivered them, they left them about 750 ft from my house and claimed that I signed for the package. I saw a plastic bag and thinking it was the phone book I picked it up only to find out that it was a box containing only one pair because someone stole the other one. Ups offer to pay only $100.00. What a joke this company is!

I ordered a few things which were to be here over a week ago. I tracked the packages from Canada to California. Then to Illinois, Wisconsin and finally to Michigan. It was in my town. Then on the day it was supposed to be delivered, they sent me a message saying that they incorrectly sorted my package. Now it's in Pennsylvania after being shipped to Maryland!! This makes no sense to me how a place cannot offer any kind of refund or to even speed things up because it was clearly their fault. They said it'll be another week before I receive anything. This isn't the first time this has happened either. I've paid for overnight before noon deliveries and have waited days with no explanation or any kind of refund whatsoever. I can't believe they continue to stay in business when they simply won't take responsibility for their own mistakes. Once they take your cash, they don't seem to care what happens to your packages.

My grandmother passed away on 03/05/2015. She was living in Dallas, Tx with family but would be buried in Shreveport, La. Although we were having bad weather in Dallas my mother went out and purchased an outfit for my grandmother to wear in her casket. We were not going to be able to travel to Shreveport for a couple of days, so I paid $75 for UPS first AM delivery. The delivery got stuck at DFW airport for 24 hours because of weather. I called UPS customer service and was told there was nothing they could do. The next day they flew the package to Louisville, Ky which was also having inclement weather.

It all started with an angry driver who shouted at my daughter and then myself late one night just before Christmas over a package he misdelivered. The seller made a claim for the product so they could re-ship which pissed off the driver. He yelled and stomped his feet which scared my daughter. I asked he not come back so UPS decided they would no longer deliver to my home in retaliation. By the way, I attempted to contact their customer service but was treated to a very polite but not helpful agent. All my Amazon stuff is being returned to them. They in turn have had me fill out a delivery service problem inquiry. Other vendors I use have decided they can ship using other providers. Walmart.com delivers FedEx already so no problem there so far. I asked Amazon to offer a choice of shippers when ordering but haven't heard back on that issue yet.

I sent 3 packages to one address and paid extra to have a signature. Only 2 were delivered. The 3rd was lost for 2 days. It ended up being delivered to a 3rd location. Someone at UPS OPENED my package and found an address in there that was intended for the receiver to ship something to. UPS had me transferred from dept. to dept and I kept getting voicemail. Finally told me they will not refund me for the package that was 1) not delivered; 2) opened and resealed; and 3) sent to a wrong address. They said I should have put an extra label IN the box in case of a problem.... HUH??? FURIOUS, FURIOUS, FURIOUS. I am cancelling my business account with them.

Apparently I have to miss a whole day from work to receive a $200 item. When I call to schedule a pick up the very next day, it has already been shipped back to the sender. UPS has my number and never attempted to call me; so why have my number? They don't give a time of delivery, but expect me to be home to receive. IT makes no sense - I have never had this level of disrespect from a company that revolves around Customer Satisfaction. Unbelievable!

I have been trying to receive a package from UPS for the last two days. Yesterday I missed them and they left a notice stating they'd return today at 2-5pm. Well I just woke up to another notice stating I MISSED them at 9am. No this is absolutely unacceptable. If you leave a notice for a specific time, you HONOUR that time. Otherwise you may as well just leave the package at the nearest UPS location so I can pick it up myself and not have to deal with this ridiculous madness.

UPS came to deliver an order to my house and when the package was delivered they delivered 3 others packages that were not even mine. They delivered me someone else's packages (3) that should have been delivered to San Diego from what I could tell. But the thing is that I'm here in Los Angeles. That's one hell of a mistake, don't you think?

I was to receive a $2000 coffee maker while out of town. I paid $5 to change the delivery date to the Monday (3/23) after I returned to town on Sunday. I received about 5 emails in the interim saying that because of weather in the North, my package may be late. I came home to find that my package was delivered on 3/17 and left on the front porch of my house for days in pouring rain. The email from UPS said it was left at the office. The box was all wet. This is the second time I have requested a change in delivery and it was totally ignored. Don't waste your money!

I had a part ordered for my vehicle and paid overnight shipping. The part was ready for pickup 3/18/2015 at 5:58pm. The label was made at this time and ups was notified that it was ready for pickup. I paid overnight shipping which was about 60 dollars for this product from Miami Fl. They did not pick it up until the 20th of March 2015, I have contacted Ups for a refund, they told me I have to get with the shipper to get a refund in which I have paid for and told me look at their legal notices, basically I will not get a refund. I will never use them again, it would be better to use FedEx or USPS. At least they are more honest in their shipping.

I have no idea how's it still in business. They are the most unprofessional people to work with. I had ordered wedding invitations through Vista print and had paid extra to get them shipped within 2 days. So the day comes and I checked the tracking number from work and it says they have left the package on my porch. I called a neighbor to go pick it up and they say there is no package there. I get and home and yep nothing is there. I immediately just think someone stole it, so I decided to call UPS and see what I should do. The guy who answered said "oh it looks like he delivered it to the wrong address. He delivered to south st not west st...??!!?"

Check this out! UPS Sent the remaining 2 bottles to the wrong address in northern VA (Woodbridge) not back to the sender or to me. The address UPS sent the 2 bottles was an old address of mine they found in the system, from 8 years ago!!! So I sent my son to the house in Woodbridge to pick up the box. People at the house said they never got a package!! Really?:). UPS said that there is nothing they can do. So I am out the cost of the wine.

UPS are such liars and lazy **! On so many occasions, I would wait for my package(s) after tracking and knowing it read, OUT FOR DELIVERY. Only for me run to the store and stumble on a notice. I think to myself, did they even knock or ring the bell??? I have been home that day waiting. Anyhow, instead of playing games with UPS, I just request for a pick up. So of course you get a call saying your package will be ready after 7 but we close @ 8:30pm. Now if anyone live in Philly then know the horrible UPS down South Philly. I dread going here. You wait so long, they call out addresses for people who aren't even waiting. They are extremely slow and is always packed. I can't stand it. The longest I've waited was 2 hrs only to be told that the driver is not back with your package off the truck. Like wtf? Why would they call and say you can come today to pick it up???

If you are a small business and use UPS for shipping you will be out of luck if you have a damaged package and are trying to claim insurance for which you paid. They routinely claim that the packaging was at fault even if it is well-packed and added insurance is purchased. It appears that they are not interested in small business anymore, just the big guys. I had been using them for 26 years giving them $75,000 in business over the course. They refused to pay a $200 claim for damage which was their fault (they never admit it) and I closed my shipping account with them. Their loss from my business was approx. $3000 per year (pocket change to them) So in reality they forfeited $3000 worth of business for a $200 claim. UPS needs a more intelligent approach to customer service.

Ups refuses to deliver my packages. After already working with seller to receive package. And also working with UPS to deliver package, and after days of communication. UPS response is the package is "abandoned." UPS has the worst customer service. And a very nasty attitude towards its customers. I consider the final outcome from UPS as theft.

I ** purchase a Verizon tablet last year. Decided not to keep it after 3 days return it back to Verizon in their return label box. This was at the end of Sept 2014 to the first of Oct 2014. I took it around the corner from my house to a substation in Tacoma WA. I went inside and ask the customer service man who was there, "Is this all I need to return the box." He look at it and said "yes this is all you need to do". I gave him the box with the return label from Verizon on it and walk out the store.

I have two complaints. Two weeks ago, I ordered a weekly meal subscription service to be delivered on Thursdays. Through all of the checkpoints, the package checked in fine; however, once it got to my local UPS store in Bogart, GA, the items inside (14 lbs.) mysteriously vanished. All I received from UPS concerning my package was that they threw away the box because the items were gone. So, somewhere between Atlanta, GA and Bogart, GA my items left the box. I tried contacting customer service, but they refused to tell me anything more about my box.

I paid for UPS Second Day Air which was shipped from Texas to Arizona on Friday (3-13). The original date of delivery was Tuesday, and now they are saying it will be Thursday? This is totally unacceptable behavior to have such a delay when paying for second day delivery, for a package coming from Texas to Arizona. No explanation given by UPS. Lost my business.

I have order numerous time and had things come via ups. My most recent 2 times has been live animals held at certain ups locations for days. Or I have odered glass products marked fragile and they have came in smashed to pieces.

UPS find a way to lose my parcel. In February, I sent a package with these morons using a UPS store which is not the smartest bunch of people, but UPS claims that they don't work for them. The package was going to be sent to Canada, I inquired if another charges will be incurred if I sent the package through UPS, I was told that was not the case. When the package arrived to Canada, UPS was demanding an additional fee of $90.00 to deliver the package (of course UPS claims that this is the fault of the UPS store and not them). The receiver refused the charges, but somehow the return address in the label was for an address in Florida (I was sending the package from Illinois). Aware of this situation I contacted UPS useless customer service and made them aware of the situation, I was advised by them that the UPS store can request that the package be sent back to them in Illinois (I contacted the UPS store and requested that they do so).

I was in contact with a representative regarding a package that was being held at the hub, while an issue was being cleared up with the supplier. When I made the request to pick it up, I was told that it will take 1-3 business days to have it sent back to my city. I waited and waited and when I phoned back it turned out that my request was never processed (even though I sat on the phone while the guy typed it in) and that my parcel was "abandoned" and sent to a warehouse three provinces away. Terrible service, horrible customer representatives and to top it all of they offered me a shipping credit with an expiration date and when I tried to use it I was told that I can't. DO NOT DEAL WITH THE COMPANY! Unprofessional and lacking basic communication between departments.

The first package was a valuable piece of art that actually disappeared, could not be tracked and vanished into thin air. UPS took no interest in anything but telling me they could not find the work on several attempted occasions and calls to various UPS sites and supervisors who had seen the piece but did not know how and where it disappeared to. Second piece was done within the past weeks and four packages were mailed. The works that had glass made it thru fine but one piece that had plexi was obviously dropped on a corner causing a crack through the plexi and damaging the frame.

I am a 60 year old woman with severe arthritis that has left me disabled. I am not able to bend down or carry packages over 5 lbs so I order items online and have them delivered. I work at home and my car is usually in the driveway. UPS often delivers very heavy boxes, which they place in front of security screen, which opens outward. The door cannot open against the heavy package and I am literally trapped inside. I have left many large signs politely requesting they leave the package on the large chair on the porch. My husband can retrieve it when he gets home. Despite my calls to UPS, it continues..

I am self employed and was expecting an important package - was supposed to be delivered 3/11 but was delayed due to weather. Understandable, so I rescheduled all my clients so that I would be at home the day it was supposed to arrive. The UPS driver did not deliver the package even though he said he came and knocked on the door. I was home and did not hear the knock at all, and driver informed dispatch after I called that he left a notice on our door. He did not do this either.

Recently, I paid to have a 43 pound box delivered to my extremely elderly parents. I paid for residential delivery, which means UPS should have delivered the box to the FRONT door. Instead, the delivery person left this 43 pound box two levels down from the front door by the garage and didn't even ring the doorbell to let anyone know a delivery was made. My 90-year-old parents were forced, not only to walk down two levels, but to carry 43 pounds up the stairs. Because they couldn't do this, they had to get a neighbor to carry it. I contacted UPS and didn't even so much as get an apology or an offered of a refund. Based on this very negative experience, I will ship FedEx which is a whole lot cheaper anyway.

I urgently needed a packaged delivered to me so I paid extra for next day delivery and choose a time as I work all sorts of hours. My package wasn't even attempted to be delivered. I called the following morning for an explanation only to be told they are not sure and promise that it will arrive today. What do you think happened? NO DELIVERY AGAIN!!!! I called back again only to be told they don't know what happened and that the delivery can still happen although moments ago the guy said the last delivery is by 7 pm and we was talking at 7:45 pm. I was promised the delivery again but set as urgent pre 9:30 am but surprise surprise NO DELIVERY. Promised again pre 12 pm delivery, surprise surprise STILL NO DELIVERY.

I have just moved to California March 1st 2015. I am trying to apply for my drivers license. I come to find out I need a birth certificate. I order my Birth Certificate express mail on March 3rd 2015 thru UPS 3-5 Business days which is an arm and a leg. Today is March 11th past 3-5 business days and I have been getting the run around since. There are some very uninformative employees that work for the company who has no idea of some of the facts of my package.

I ordered a pre-owned cell phone from Best Buy. Tracking the package seemed messy, inconsistent, and the online chat with UPS was not helpful at all. This past weekend, there was a delay due to "adverse weather." I know there was no adverse weather in Parsippany, NJ this past weekend. But I was patient. I picked up the package from my local UPS access point tonight, and when I opened the box, the smaller box that the phone was supposed to be in was ripped and there was no cell phone. The access point I picked up the package from was closed, but I looked at the bottom of the larger box and saw the tamper-evident tape was ripped and re-taped over with clear tape.

I ordered a product from a New York company on 3/2 and they shipped on 3/3. Although original order was supposed to be 2-day the tracking indicated delivery on 3/9. When I checked tracking on 3/5 the package had arrived in Hodgkins, IL early that day (roughly 1000 miles in less than 2 days). When I checked on 3/6 the package hadn't moved. When the package didn't arrive on 3/9 I checked tracking again and discovered that the package was still in Hodgkins, IL. I had the shipper check and they forwarded a tracking link that now indicated UPS delivery on 3/13. That means that UPS will take almost EIGHT days to go the last 1000 miles! Normal ground delivery from Chicago to Denver is 2-3 days based on past experience.

UPS has failed me twice in the last week. Both times, my item was delayed by days and was told it was a "Weather Delay?" Well, my third order I just ordered from Dallas, TX. It was to be delivered on 3/10/15. On that date, I get an email saying it was delayed due to weather conditions?? First, there has been no bad weather out here in the Southwest for a week, sunny and 70 and 80 degrees. Second, the same day I ordered the item shipped via UPS, I also ordered an car engine weighing 550 lbs shipped via transit truck. Guess what, the engine arrived on time today, the 8oz package shipped UPS was delayed due to weather?

I live in rural area of CA. I order supplies for my work related reasons. Sometimes the items I order are time-sensitive, and I utilize UPS service for direct delivery to my house (USPS carrier does not ship directly to my house, so I have a PO BOX miles away). I was expecting a package yesterday 3/9/15 (per tracking, it states guaranteed delivery by end of the day). Mind you, I even purposely stayed at home all day to wait for this package, so I can start preparing for my work projects.

I ordered some insulin (Lantus Solostar) from Caremark. Caremark shipped it Thursday March 5, 2015. UPS received it on Thursday March 5, 2015 to be delivered on Friday March 6, 2015. I received the shipment on Monday March 9, 2015. When I received, the insulin was warm and had to be replaced causing me problems with insulin I can't use and not having insulin to take. I am a diabetic and my insurance requires a 90 days order. The insulin was packed in a styrofoam cooler and packed in ice packs. The insulin was warm and the ice packs melted. I can't control who Caremark use and I ask Caremark not to ship on Friday because I had this same problem two time before with UPS when it shipped on Friday but never when shipped on Thursday.

I think it is stupid and inhumane for a driver to just deliver to a residence without a signature especially if it is obvious someone is home. Where do you get the tenacity that this is acceptable UPS. If you are in that big a hurry then maybe you need to work for the USPS system.

The ups delivery guy never delivers packages to my door. He opens the front door to the building and post the info notice on the glass. I've called numerous times to complain about this and I never seem to get a straight answer. The ups number on the back of the notice was called and someone told me to go pick up my package at the access location. I went and the store owner informed me that the package never arrived. I called ups to find out what's going on, only to be told that I would be receiving a call within the hour and someone would assist me with my problem. Sure enough the call came through after an hour or so, only the lady I spoke to was rude and had no intentions on helping me. She told me to go get my package the following day or it would be returned to the sender and hung up on me. I tried calling back but I wasn't able to get in touch with anyone.

I ordered a new TV from Walmart a week and a half ago. Paid extra to have it here by 3/4. On 3/3, I tracked it via UPS and saw it was scheduled to be delivered that day. It was only coming from an hour away, yet it was sorted through an office two hours away. I got an email saying it would not be delivered due to severe weather. Okay, it was icy out so that was fine. The next day was fine but by 2pm I received another email saying it would not be delivered until the next day. What? Thursday, we got 8" of snow and it was delayed again. Understandable. My dad was waiting for a delayed package as well.

My outside see through screen door stays lock but you can see through it, the inside wooden door stays open from about 8:30 am until dusk even when it rains. It's no need for these carriers to leave my packages on the steps for someone to steal. I'm disable and retired from the dept. of veterans affairs as a veterans claims examiner with 35 yrs. of service in Westwood, CA. I order lots of merchandise because my husband nor myself drive and we get tired of paying and asking people to drive us around and family is always busy. Our doors are wide open, please stop your drivers from leaving our packages outside and knock on our door. 99 1/2% of the time they don't know we are inside looking at them do this.

Today is my daughter's sweet 16 party. I order her some shoes Thursday. Paid extra for shipping to get them Saturday. The package was supposed to be here at 12pm. We have been waiting now over an hour. Party starts at 4. I call UPS. They were very rude. Didn't help me at all. Now my child may be out of shoes to wear and I'm out of 33 dollars extra for shipping. They said it was because of bad weather but it's 22 outside, clear, and no SNOW. What's the issue? I'm very upset and if she doesn't get her shoes I'm contacting the BBB and they will pay me my money for extra shipping.

I shop online a lot and it makes me cringe anytime I see that the vendor uses UPS. They couldn't get a package delivered to across the street from their facility in the specified two day window after charging twice the price to schlep it there. Ridiculously out of touch and real need of being dismantled and replaced by donkey and cart to see an improvement. When is someone going to get smart and let some private companies come in and run this unreliable service. Latest disappointment, package paid for and guaranteed for two days, it took six. One before that, two days, took nine.

We had 10 packages that were supposed to be delivered to us. UPS only delivered 8 and since the person accepting the package did not count the package UPS had him sign for 10 packages and only deliver the 8th. The driver of UPS stole the package. Called UPS and they said there was nothing they could do because we signed for the package.

I use UPS and FedEx a lot for truck parts for me and customers at home and at the shop. I ordered material from Dallas on Sunday. Both packages were shipped on Wednesday first off, for UPS the packages started from Dallas international to Mesquite Texas, then Vernon Texas, a distance of 180 miles, and this over the period of 3 days??? I have now been on the phone and online trying to figure out why it is messed up, all I get is severe weather! However Dallas got north of nothing on snow, New Mexico as well, Colorado got a few inches however Colorado knows how to handle the snow. My FedEx packages came yesterday!! A day early!!

I have paid for one day shipping for a pack eave I. We'd to start working. I woke up to see Ups has shifted my arrival date due to inclement weather. Here is the kicker with the internet: I am able to track past and present weather. Needless to say they were losing through their teeth. Now my job is hanging in limbo and I may lose it. And Ups will not refund me as they stand behind their lie. My one day shipping has turned into two days and it's still not here.

The package I paid for did not arrive on the day per the contract signed between myself and UPS for the service of delivery of the package per the day agreed. This package was extremely important and when I finally got through to a live body, they barely even spoke English. This business is pathetic and the customer service is non existent, never again.

This company is the absolute WORST to deal with. They send you back and forth to every single store before anyone will deal with you. They claim they do things and NEVER do. Lose packages and stall to reimburse you so that you give up. This actually a form of a scam so yes I am calling UPS ** SCAMMERS. Haven't had 1 good experience with them in about year. This is the absolute last time I will deal with these useless people. Can't even deliver a damn package properly and will make promises they cannot keep. How many time have I heard "you have my word" damn liars and scammers. Avoid them if you can.

UPS does not warn customers that the package will be sent back to the sender after the third attempt to deliver the package. Also they can't reroute it back to the customer. This is a terrible policy. No one even tried contacting me to inform me.

So I get a call about my package being unable to be delivered and a request to have it sent to another location which I offer but to customer service because the number given was fake. Only to find out it’s been here for two weeks. They destroyed it!

I am so angry. I was expecting a delivery today which involved sensitive electronics. The box they were shipped in was clearly marked as such. I would not be home, so I left a note up clearly stating the electronics were to be left in the mudroom external to the house. Instead, when I came home they had been stacked in the snow next to the door. When I emailed them, the response was quick, but it was a useless form letter. I will never use a company that ships UPS again. They obviously cannot be trusted with sensitive materials.

I ordered a package one week ago that was supposed to arrive today by UPS. My package arrived at UPS this morning and then instead of delivering to my house they transferred it to the post office which takes another 1-2 days (perhaps longer with the speed of our p.o). I'm frustrated because I ordered a coat and it is freezing cold weather here and I would like to have my coat when they said it would be here-- not have to wait another few days after I was expecting my package.

I went to a UPS store on Oakland Park in Ft Lauderdale Florida with a 71 Piece Set of rare China, 14 Piece Place Serving Set. Paid them to wrap and ship set to California. My customer received 2 boxes of China, but was missing 14 coffee cups! When I heard this I was so upset as the cost $100s of dollars to wrap and ship, and the now complete set of China is no set at all, so really worthless, to my customer. I believe the 14 Cups were stolen at the UPS Store location.