United Parcel Service - UPS Reviews

2 OF 3 PKGS ARRIVED. Started at 2:37 - it is now 6:42. Since my customer needs the items this weekend I have called 3 times to go through phone hell to tell the same story 3 times: "It is out for delivery" and "They will call you in 1 hour." They do not provide a direct line to the service center they are contacting and you can't reach the same person - so you start ALL OVER AGAIN! I've been on for 25 mins and the SUPERVISOR is now calling them directly. Latest is they will call me back in 45 mins max to tell me if they will still deliver... I gave my cell phone in hopes of a return call and better yet - my customer's product. 1 phone call would have prevented this...

I ordered something on eBay. It was shipped quickly. I received a slip from UPS... I wasn't home and it called for a signature. Odd, the slip was attached to my bottom right corner of my door, near the sidewalk. I didn't see it right away and when I did, it was blank... nothing checked and no address for pick up. So I called UPS... and called... and called... sworn at BY SUPERVISORS, laughed at, called names, ignored, hung up on over and over. No one cared, but when I got mad and after about 20 calls I was mad, I was called abusive.

A 100 lb woman, Pam **, at UPS tried to deliver a 121 lb package (1 of 2) to my 3rd floor apartment. She knocked on my door for help due to the size/weight of the box, as if it is the customer's job to carry boxes. My daughter didn't answer the door so Pam took the box to the office. No call. No note a delivery was attempted. Yesterday, 3/22/16, package 2 of 2 arrived and Pam had help this time -- it was a tall package. Her supervisor, Lou **, told Pam she was not allowed to go to the office and deliver box 1 because it was signed for and not their responsibility!! This futon bed is for my 15 year-old son who is 6.2 and is visiting next week. The office can't deliver 1 of 2 because of liability procedures. Shame on UPS!! Will never use a company that uses UPS again!!

I ordered a laptop through an Amazon seller, and before it arrived I realized it was not what I needed. I contacted Amazon and the seller to arrange for a refund and was told by Amazon to contact UPS to stop the shipment and have it turned around. They warned me I might have to pay a fee for this and to ask first. When I called UPS, the customer service person said yes, I could stop the shipment and send it back. I asked if there would be a fee and she said she didn't think so, but she was going to double check. When she came back, she told me that I could not turn the shipment around, but would have to wait until it was delivered and refuse delivery. Which meant I had to wait 3 days before it could be sent back.

I'm disabled and don't get out, except for rare doctor appointments. Thus my caretaker and I are here during UPS delivery hours.

I like Amazon. I'm elderly and handicapped. The carrier lied - he stated that my porch was visible and I wasn't home. BS! My dogs live indoors and let me know when there's a truck. I got the runaround from UPS. Finally I threatened to file to the higher ups. Neither was there a tag saying attempted delivery. I finally got hold of a live person - and another carrier was coming out... But it was Monday or Tuesday... Still not funny. Apparently new drivers or p/t carriers want to take off early on Friday. The first carrier gave a generic description, but he didn't describe it right. I want the guy to be fired and will file a restraining order if I feel threatened by him.

I ordered helmet for my kids as a gift and I was given an estimate date of 3/8/2016 for arrival of my package. As I kept waiting for my package until the estimated arrival, it did not arrived at my house. Checked the tracking info and shows it was delivered 3/1/2016. I checked my camera on my front gate on that date that shows on my tracking that it was put on my front porch @ 1230, as it records movements, and did not show nobody.

We properly packed our 55 inch television and shipped it to our son in Greensboro NC. The driver that picked up the package said that we should not insure it because we are not manufacturers and UPS won't cover it anyway. So we took his advice and did not insure the TV. Turns out that UPS damaged TV along the way.

This is the second time in 4 months that UPS has delivered my goods to the wrong address. UPS sends me an email stating that they have delivered to my address, I rush home from work only to be left empty handed. I always provide them with the correct address which they always confirm yet they still decide to deliver it "who knows where." USPS always delivers to my correct address, FedEx delivers to the correct address. So why do companies continue you use the useless UPS? I'm fed up and hope to hell I never have to use them again. Luckily my second package is being delivered by FedEx.

I did everything I needed to do to open this account with CA just to make this complaint... I just created a personal account with UPS. I go to create my first shipment. As a first time user, I take advantage of the "i" icons. Upon using first icon, I was unable to return to shipment page, was kicked out and had to start over again. None of my info was saved even though I clicked on save. I was kicked out 2 more times for various reasons, each time having to start from scratch. On my 4th attempt I made it to the end and it returned me to a page I already completed, then kicked me out again. I should have read the reviews from others before signing on with UPS. I will certainly be sharing this experience with everyone I know even though others point out UPS doesn't care.

T-Mobile uses this company to delivery your expensive phones but fail to provide proper delivery and provide false information about where your page is at. I had purchased Galaxy S7. I was not home, they left an info note to the door, said they left it at a local Access Point, something new UPS is doing. I went there to retrieve the phone but they were close as they close early. I called UPS and they said the item will be available the next business day. So next day I went back to the Access Point to pick up my package. They tell me the driver never drop the package there.

I ordered an optical lens on a Friday (selecting expedited delivery). The vendor chose to send the parcel through UPS. The UPS driver decided to leave a note indicating a signature requirement for delivery; however, checked the boxes indicating if I signed the back of the form, they would leave the parcel there the following business day. I signed the form and left it on the front door. On returning home, I found a new notice (as well as the one I had signed from the previous day left there as well). The notice stated the same thing, that I could sign the back of the form and they would redeliver the following day; however, as this was their second attempt, another failed delivery would return the parcel to the sender. I called UPS to file a complaint.

I got an email stating I had a package arriving requiring a signature for delivery. The package was a gift since I didn't ship anything. Took off work to wait the majority of the day to sign for the package. Halfway through the day the delivery driver said my address was incorrect, although the email I received had my correct shipping address. I changed the address on the website by reentering it the same way it was already written. Called the company after the delivery hours to see what happened.

Sent a package to a business from IL to FL on 3/10/16. On 3/15/16 when I checked the tracking on the UPS website, the package was not delivered because "receiver has moved". I called back on 3/15/16 and added the suite number to the delivery address of the recipient. On 3/16/16, on the tracking site of UPS, I received the exact same message that the "receiver has moved". I called the receiver who verified the address that I revised and the fact that UPS never attempted delivery. If an attempt was made and the receiver refused the delivery, the UPS tracking would have stated so. I called UPS Customer Service on the phone and it has been hell since then. Incompetent people who would care less about your package, asking repeatedly if you are the sender or the receiver. Promises made and never delivered.

Driver left a notice with an address for me to go pick up my delivery. I could barely read the address. Now the notice left was right next to the note I have on the front door to ring my bell that's labeled with my apartment number. I called UPS and reported that this was not the first time! Someone by the name Janice called me claiming to be a supervisor. I informed her that I'm a disabled woman and am home ALL day and night and I even tested my doorbell to see if it's working and it was.

If you want to ruin the surprise for your loved one's birthday: UPS is the carrier you! 4 days after the mentioned birthday and 5 days after the planned delivery, we still do not have the package!! NEVER NEVER NEVER use UPS!! My dissatisfaction grows by the minute against this company!

Drivers lied after a complaint was made regarding a driver ranting and hollering. After the complaint the driver retaliated by saying we have a biting dog. The UPS manager refuses to inspect the property. Service has been terminated. It was a conspiracy due to my initial complaining to teach me a lesson. Driver threatening us. They have torn up my culvert entering my property. Horrible people. Act like they are police.

I have moved in September to Philipsburg, PA. My husband has been getting packages at our new address for 6 to 8 months. Recently I have had problems with 4 separate orders not making it to my house until a week to a week and half later than they were suppose to be there. Not to mention the contents of this package is supposed to be kept cold. Which I mentioned to the reps on the phone, not really a concern of theirs, passing the buck is a concern for them. I placed an order from a Lab on March 4th, I was told I would get it Tuesday, March 7th. Today is March 14th, and I still don't have it yet, real quick service UPS. My husband and I have probably called about this package about 4 to 5 times. There is no reason for this crappy service!!

All I will say is that I will never in the future would I want to have UPS as my delivery service. They do not care about their customers or service. I purchased a Galaxy S6 with T-Mobile, and I was assured that I would get my package on Friday. Sure enough I check my tracking info, and it says that my package was delayed? I called T-Mobile, and asked what was the problem? And they told me they did their part, but UPS delayed my package when I paid 24.99 for overnight shipping. I placed my order on a Wednesday, and got an email that my package was processed, but for some reason they decided to delay my package? I called customer service and of course they just kiss your butt, and they give no answer at all. They told me I had to have T-Mobile contact them to get a confirmation that I got overnight shipping. I sent them a screenshot and still they said that isn't enough proof?

We just purchased raw land in Somerset CA. It is a rural area and we do not have a physical address for our property yet. Our local post office is where ALL of our mail/packages get delivered. We receive on average 2-3 deliveries per week. If it is not possible to be delivered to our PO Box, we choose General Delivery and it is held for up to 1 month for us at the post. FedEx and DHL have no issues with this. UPS will only make the delivery if it is being shipped "smart post", apparently some deal worked out between UPS & USPS. If a package is shipped regular UPS ground, they will not make the delivery! This means that I have to make a 3hr round trip to Sacramento just to pick up my package. The best part is that it's only available for pick up Mon-Fri 3:30pm-6pm!!!

UPS said, "Hey be at home between 9 am and 7 pm." I did that and the delivery guy did a drive by and didn't even get out of his truck to deliver a 90-pound package. Lazy and useless! I missed work for this?? I lost one day's wages for this?? I call customer service to let them know and they say, "He couldn't find you, you aren't in your building directory" Seriously? I was standing there in my lobby as he did his drive by. If he was trying to find me that's not the way to do it! He didn't even buzz!

I have a business from home. Multiple times I have paid to reschedule delivery because I'm disabled & can't carry packages from the access point. They keep refunding my money for the rescheduling of the packages and apologizing. Today UPS rings the door downstairs and never comes up. I call UPS customer service and got a nasty response that the driver didn't scan my package yet. The last 2 times they left notices at 10am and didn't scan or deliver to access point til 6:50pm which is 5 minutes before they close.

I scheduled a pickup early in the evening and it appeared that they had forgotten about it, so I called them back. I got disconnected the first time and the second time I called back and spoke with a really annoying person who got annoyed with me when I told him that he didn't need the answers to all of the questions he was asking (impertinent). He got me his supervisor and the supervisor went to contact the local branch/driver to see where he was. He comes back on the phone and says that the person with whom he spoke had told him that he had already spoken with me and that they would be there momentarily. It appeared that he was taking some sort of position against the caller (me), based on someone already having spoken with me (as if I was insanely impatient and would call and go over the whole story twice in 20 minutes just for the hell of it). It was insulting, on top of it all. I like FedEx.

When I sent my daughter her credit card via UPS I had no idea about UPS' practice of rerouting packages to old addresses they keep on file. The package label envelope was damaged in transit such that the shipping address was no longer legible. UPS then took it upon themselves to look up a previous address in their database (old apartment address) and sent the package with daughter's credit card to someone else. UPS never notified me that they damaged the package and had an illegible address. I could have given them the correct address over the phone. They gambled on sending it to an old address, wtf?? No apology and the investigator was rude not just to me but the UPS agent who was helping me!!! The UPS agent that helped me actually filed a complaint against the UPS investigator!! NEVER will use UPS again. Check out the opening scene of Jim Carrey in Pet Detective, it is based on UPS and that scene is how UPS delivers!!

Paid 115.20 to have a gallon of product, I needed it for a event I was leaving for that afternoon. It did not show up. So we sent another gallon out the next day I had to pay a employee to drive it to me 6 hours away. Called and they refunded some of the shipping cost not all but I had to pay a employee to bring it. Then 2 days ago I ordered a package and was supposed to be delivered Monday at 8:00 pm. I called and they said the address did not exist, funny they was just here Friday. So today I taped our conversation, what an eye opening conversation. How big is too big. Now I had to put packages on hold and drive 18 miles to pick up and the lady I talk to said (O Well) "What can we do"!

I have been a customer of UPS for some time and have been having this same problem with the same driver that does this route and even though I complained to the company nothing changes. I even put down in my account to put the package on my patio if no answer, cause apparently waiting a minute is too long for the driver to wait, and I still get a notice left on my door that they will redeliver or I can come pick it up. The driver was just taking off when I came out and was waving at him, but he still drove off even after looking at me directly.

The customer service of this business is A -- Awful! They do not call back when they say they will. I ended up having called them twice! They make it very difficult for customers to receive their packages!!!

My package (a check) was returned to shipper 3 times (missorted by UPS) before finally being delivered to me. It took 14 days to finally arrive. I paid UPS $25.00 for 2 day delivery and a $50.00 late fee on the bill I was paying with the check. I tried to make a claim by website and by phone, no one would help. One agent finally said a Manager would call me back. That has been over a week ago. From reading the other posts I guess I should not wait on that phone call.

UPS attempted to deliver a package to my home last Tuesday. We were not aware that it was going to be delivered and we're not home to receive it. They did however leave a notice on our door that they would attempt to deliver it the following day. I contacted them Tuesday evening and advised them that we would not be home on Wednesday. They advised me of several options. We agreed that it was best that they would deliver it to one of their stores and advised me that the store would call me once it was in their inventory.

UPS has decided that it's beneficial to drop packages at the Post Office for delivery. They're too lazy to actually deliver to an actual address. Too cheap. I don't know. Well what happens when the post office only deals with PO boxes? The package gets sent back to the shipper. UPS has always refused to deliver to PO boxes. You need a physical address to have delivery with UPS. Think about it. I've dealt with several shipments where I explicitly tell the merchant who uses UPS NOT to ship with SurePost. Somehow UPS overrides the request. I've spent hours on the phone trying to sort it out and the merchant usually ends up re-shipping through the postal service. Totally ridiculous, and I'll be dealing with FedEx or some other shipper from now on.

Ugh! UPS and its forced-down-your-throat "enhanced residential service" is a nightmare. The company apparently changed its terms and conditions to leaving your package at an independent UPS store (which, by the way, the one I talked to said it is not affiliated with UPS) for "my convenience" and without my consent or beforehand knowledge.

Shipped commercial exhaust fan on pallet. Fan metal strapped & screwed to pallet all 4 corners, covered fan with heavy cardboard & secured cardboard with staples into wood. Cut cardboard out where it could be picked up by dolly on opposite sides of each other. Marked box on all 4 sides to pick up by pallet only. On top of box, marked "do not place any heavy objects on top." From Alamogordo, New Mexico, UPS shipped one to New Jersey, one to Oklahoma and last one to Louisiana. Customer in Louisiana was only one that received the fan severely damaged and the crate and cardboard missing. UPS denied my claim, because I did not know the thickness of the cardboard. I responded I knew the thickness of the pallet. Why was the disappearance of the pallet the fan was screwed to, not a concern for UPS? UPS still denied claim, because of unknown thickness of cardboard. UPS just lost a Shipping customer.

I ordered a product online from a retailer I often shop with. Upon receiving my package and opening it, I noticed that it was tampered with. Looking further into my package, I realized 1 of my items were missing from the box. It seems like these package sorta's are opening the packages as they are sealed, removing items and resealing the packages as they are when they are shipped from the manufacture. This is not the first time this has happened and it's so frustrating and makes me not wanna utilize online shopping. Something really needs to change about this and there needs to be some kind of resolve.

The tracking information showed my package arriving between 1-5 PM. I called to check on the delivery time and was told some areas stop delivery at 3:30 PM & some places deliver until 7:00 PM. My package arrived at 7:29 PM. This is unacceptable. UPS needs to either improve their tracking feature or dump it! My receipt is in email form. There's no option here to attach it.

I ordered some goodies last week. My package was scheduled for delivery on Friday and I signed the shipment release online as I knew I wouldn't be home. I received an email that my package was delivered at 12:22 p.m. When I got home there was nothing on my front door. Thank goodness my landlord installed cameras all around our fourplex last year. So we looked at the footage to see who might have stolen it. Turns out the package was never delivered. A UPS truck drove past the house at 12:20 but never stopped. I called UPS, but they're refusing to take any responsibility despite me having proof or even search for the package. They claim that they're not responsible because I signed a shipment release. Yes, I sure did. I signed for the shipment to be released at my front door. Not somebody else's!!

Because I'm pretty sure it's all for the employees rather than the people, aka customers, who keep their business alive. First let me just say that I'm 8 months pregnant and I live with my disabled mother. I had a king sized mattress delivered to my house and in this wind and rain storm, the box was left by my gate. No knock on the door to notify us that it was here, and had he knocked I would have asked for help to just bring it through the door, not all the way to the room. And get this I call UPS and they tell me it is not their job to knock and notify, or to even carry heavy items even over 50lbs in the house. I got no apology, and an answer that left me speechless. It's not their job?

On Tuesday, February 16, 2016 I sent my mothers insulin through UPS paying a $53.00 overnight delivery charge. On Friday the 19th I began to become concerned being that it had not yet been delivered, my mother decided to traveled to the UPS in Carolina, PR where the package was said to have been as of 9:07 am February 18, 2016 only to find out that not only was the location closed, but they didn't work on Saturdays.

For as long as I've been shopping online (years and years) I've never once had UPS successfully make a delivery to my house. Even when I'm literally sitting on the other side of the door (failed delivery notice in the mailbox is a heck of a lot quicker than waiting 15 seconds, at least for them). What's more, I've never seen them get my package successfully back to their warehouse for pickup within the time frame they've stated. I'd rather be told something I don't want to hear than a lie. I do a significant amount of internet shopping. I avoid UPS whenever I can. This is the reason. Multiple shipping options? UPS will Never get my business if I can avoid it.

UPS trucks are seen around my neighborhood all morning, coming back to my residential area to deliver my pkg. between 4 and 6 p.m. Seems inefficient but drivers tell me air shipments must be delivered before noon and they're not allowed to deliver to residences. Drivers confide to me this is a clueless procedure.

I spoke with UPS after they failed to deliver a package. They left a missed package notice on my door saying it was going to be left at a "Access Point". Well I'm not sure what an Access point is but it's NOT a UPS location. I regularly have packages delivered to my home and live only .5 miles from a main UPS hub. So I was surprised that they elected to deliver a package addressed to me to some in my opinion random business more than 4 miles away. I sent my wife to pick up the package. She said she was not comfortable going into some random business asking if we had a package there.

UPS Ground Freight (UPSGF) abuses its tariff in violation of public policy. This complaint is the result of my six month struggle with UPSGF. Many acquaintances have commented that they would have abandoned this claim, and only because I was a retired lawyer who had the time and knowledge to sue UPSGF was settlement achieved on the eve of trial date.

Left my packages at a Porn Video Store. That's just the beginning. Their "access point," a service they tout constantly, is a porn video store. Bars on the windows, no sign lit at night and a collection of not-so-favorable guys hanging by the front door smoking. Seven times I was promised calls by supervisors about this, seven times nothing. I had a really nice light fixture returned to shipper because I wouldn't go in that store (after dark is my only chance and the place is frankly, not safe). I bought a giant "deck box" that locks and put it on the porch for packages. Two signs by door. Not good enough. Still takes packages to porn store. They require a signature in "my neighborhood." (Today's interaction was the first time they admitted to redlining their services based on their impressions of a neighborhood. I live in a nice neighborhood. Teachers, architects, engineers, cops).

I won a $50 Food Lion gift card from Food Lion through a contest on their social media page. It was sent out by Food Lion on February 2nd, 2016. The service was UPS 2nd Day Air. So I wait 2 days, 3 days, and even 4 days, thinking it was a minor delay due to the inclement weather (Snow) that the company was "facing". I am the type of individual to support businesses and allow room for mistakes because we are all imperfect & make mistakes. That being said, I was very calm and allowed additional days for the delivery. By the 7th day, (for a 2 day service) I went to file a complaint but could not do so because I was not the shipper. I got no updates for the status nor any apologies! Forward to the 15th of February and still no gift card, no updates on the "investigation" and no apologies!!! DO NOT USE THIS SERVICE!!!

Customer service told us repeatedly today more than five times that our package would be here today. We live in a bad neighborhood so we had to sit there and wait for it so nobody would steal it. About 8:30 pm is when they finally told me it hasn't moved since yesterday!!!

Email stated that the package was delivered underneath a tree. We have about 4 acres and some 60-70 trees + I was gone for 5 days at work. Contacted them and told that was not acceptable and they promised to correct it. After a couple of days I contacted customer service again. They stated they did not have any records of me calling them. They promised (again) to correct it since they agreed that it was not acceptable to leave the package out in the elements. In the end we happened to find it. We actually had to dig the package out the snow. It was left halfway up in our driveway close to one of many trees, not very noticeable. The local UPS just called me. I told them about the incident but they stated that the way they delivered the package was indeed acceptable. Never again!

The shipper booked overnight delivery and paid for it. UPS not delivering me on time, which results me in 1000 dollars loss. Never ever use this UPS service. Crap...

An online company that I use (VistaPrint) sent me a package via the UPS service. I have made it a point to bring my laptop out onto the front porch of my one bedroom apartment and work there and wait for my package this whole day (this was at 10 am). I have set here all day. The weather is really nice, and I am able to get word done, so it is not a problem. I noticed later in the day I still had not received a package. I decided to check the status online again, and the holder of my packages claims that they attempted to deliver, but did not get an answer (which can't be true). After I checked with UPS customer service, all my mailing information is correct so that was not the problem. I explained to her that I have been sitting outside all day of a small one bedroom apartment.

I ordered a pair of Burberry jeans that were in the sale and I kept checking the tracking info as I couldn't wait to receive them. After a while it said something strange I've forgotten what so I called up customer service who told me that I wasn't in when they wanted to deliver and my parcel was being returned to sender. First of all I was in all day. Second of all if I had been out I still wouldn't have been happy that they returned my jeans because delivery companies have to deal with this kind of thing all the time. They can't just send your item back, most have pickup points and cards that they put through your letter box. But no my parcel was just simply returned to sender. Now as these jeans were in the sale they had now sold out and I couldn't order another pair and had to pay twice the price for a non-sale pair because of their incompetence.

On the first day of "delivery" of my package I left a note on the front door nicely asking the driver if he could please deliver my package to the back door so that I could sign for it. I have done this with other shipping companies and have never had any problems. Unfortunately with UPS for whatever reason the driver never came to the back door. He just left a notice on the FRONT DOOR stating "no one was available to sign for the package" even though I was home waiting to sign for the package. I called UPS and explained the situation to a customer service rep who made notes in the UPS system instructing the driver to deliver the package to the back door so that I could sign for the package.

On Feb 10, 2016 my experience with UPS was horrendous and after speaking with their supervisor, she was defending the delivery man instead of defending the customer. I ordered from Amazon and it was to arrive Feb 8 in the evening. I ordered two items, a steel breadbox and a canvas clothes closet. I received the bread box with no problem but they did not send the clothes closet. It wasn't very heavy, it was a tall and thin package.

Absolutely disgusting! I wasn't home the day they were supposed to deliver and instead of making another attempt as FedEx does, they left it at an access point not too far from home. Downside is my licence's address is not updated so the gift my girlfriend bought me for my birthday could not be picked up by me. She lives in Massachusetts. Her name was on the package. I had her tell UPS to pick it up and redeliver it to me at home because if I'm there, I can sign for it. GO figure. Then, they tell her it'll be two business days to pick it up. Really? *sigh* Whatever.

Driver won't leave package. I had a non delivery, or someone took package from my house. Now driver won't leave packages and is a total **. Don't waste your time and money with UPS. Post office has better service and they are not ** like these guy(s).

I was waiting for a package that never arrived. When the sender called UPS he was told that I rejected the package. When I called I was told that they attempted to deliver it but there was nobody home. They said they left a notice. They kept it for 5 days and then without even trying to notify anyone they returned the package to the sender for which I got a $105 invoice. Initially they charged a $100 to ship one single document and they couldn't even try call us to let us know that the package couldn't be delivered or that they had it on hold. They returned it without notifying and then charged for it again. In total we end up paying more than $200 for a package that was never delivered. And if that wasn't enough their supervisor was unhelpful and even rude. She raised her voice at me when I called to complain.

Being spit on by your driver is not a way to do business. Truck number **. The driver is a piece of work. Luckily I have a 15-minute long video of the driver. The driver also broke many of our things we have shipped in.

I have never been so frustrated with trying to obtain a package! My fiance and I ordered items from Apple and they were supposed to be delivered on a Thursday. He waited around all day and then in the hour that he had to leave to pick me up at the train the driver came by the house and of course we weren't home. The driver left one of those post it sticky notes that said "Sorry we missed you." But they neglected to check off any of the follow up boxes. I went online and switched for the package to be delivered to the Access Point close to my house.

My wife's cancer medication is provided to us by a Specialty Pharmacy with overnight delivery. The medication is shipped from the UK. This shipment was ordered on Jan 26 for delivery on Jan 27. The label clearly stated that the package contains chemotherapy drugs. When it failed to arrive, the tracking said: "We've incorrectly sorted the package at our facility. This may cause at least one business day delay." The package was finally delivered after a full week!! Instead of overnight. No excuse, no effort to expedite the package. What a way to treat a package a human being depends on!

First and foremost, the UPS phone system is the most frustrating, patronizing and exasperating system in the world. If you want to speak to an agent, you have to give your tracking number and then you get a recording of the pkg status. If you ask for a customer service rep again, then you are basically told, this is the most updated info so speaking to an agent is not going to yield any other information. I can't speak for anyone else but I'm calling because the info you just told me doesn't answer my question. At Fedex, you are treating like a person and get through to an agent with or without a tracking number. During the holidays, there was no wait to speak to a helpful operator. With UPS the wait time was anywhere between 15-45 minutes. It's an embarrassment how they conduct business.

UPS is, as most people know, a delivery service used by many companies. Amazon being one of them. I happen to be a person who has a decent amount of business with Amazon. Now all was relatively decent with getting my packages until I fell for UPS' new scam. They offered, online, for me to sign up on their site for UPS My Choice. This allows you to see delivery windows, change delivery dates, etc. Sounds great right? Well, what happened is during the enrollment process they have you choose a drop off point for your packages. There is no option to ignore this part of the sign up, it Must be done. So living in apartments I chose the office, believing that things would go as they always had. My packages to me, if I am home and to the office if I am not.

Before posting my parcel from the UK to China, I asked the UPS for all the transportable items, and all the instructions were followed up. But when parcel arrived in China, UPS requested some items pre-loading certificates to prove each single item's details, which it was difficult for us and we were informed too late to prepare all those certificate, meanwhile, we were requested to have restore costs charge. And then we requested to return the parcel to sender, we have called over 20 times to local and Chinese UPS, they kept promising the parcel were sending back.

I shipped a package via UPS thru my company to my mom, by the time she received it, a lot of the items were damaged. This isn't the first time when using them that their drivers don't give a crap (I had fragile all over the package) and just toss your items all around. Then when you go to file a claim they denied the claim as always. They have no problem taking your money, but they won't hold their driver accountable for their deliveries. Products we ship thru have been seen having fragile stickers all over them and the drivers will still toss the package out of the truck. I will use FedEx from now on. I suggest if you don't want your package to get to its destination all messed up then you're better off going thru FedEx. It might cost more but at least your items won't be damaged. And the worst is UPS tries to make it seem it's your fault. They Suck...

So I have been waiting for my items for 12 hours and still no sign. The app says that the truck is still out for delivery so but they have closed for business. Do that means that my items are now being held hostage? UPS just sucks.

What ever happen to your parcel, UPS does not care at all! They lost my overnight parcel from Canada to US which contained a unique object and they just don't care at all. My suggest: if you are shipping something important, DO NOT USE UPS. You have been warned!!

A company I purchased from on Amazon used UPS to ship this product. UPS has apparently changed their delivery system I have since found out the hard way. They will only attempt delivery once and then give it to an access point aka random business. I was home when delivery was "attempted". They never rang the bell and they never rang the other 15 bells in my building like they normally do if someone is not home. Normally they leave my packages at the door, but apparently the company requested I sign for a toilet stool. Not knowing they would not leave it, that I had to sign for it or that it would be at a random business. I left town to bury my grandmother, only to come back and find out that my package was at some business.

I have multiple jobs. I was supposed to receive a rush package on Thursday. The driver went to the building next door. I had to go to work Friday and could not wait at home to receive the package (which would not require a signature). On Saturday I could not do my job because I did not receive the package that day nor the day before. I postponed my job to Tuesday. The package was then according to UPS sent to an address in another city that I lived at over a year ago. Not having the package on Tuesday I lost $200 because I was again not able to do my job.

No matter what I write it cannot really convey my disgust with UPS. First and foremost, I agree that vendors should be contacted and informed that if they use UPS they will lose your business. Second UPS CEO does not give a hoot about what happens in his company. UPS fosters, encourages and promotes a culture of unaccountability beyond what I have seen in most companies of that size and profitability. I am a small business owner and my business has been severely affected by their incompetence. I wanted to report my package lost with the vendor and place another order but it is out of stock with no ETA. Thus I am at UPS mercy; my package has been lost for 5 days (2nd day delivery).

Hello, I ordered a box of Honeybell oranges from SVC and was very excited to receive them without any problems. I received an email from QVC stating that my honeybells will be delivered via UPS January 21, 2016. I thought I was so fortunate because we had a prediction of snow headed to Maryland. UPS were suppose to deliver them on January 21 at the end of the day so it said on the internet.

On January 26th 2016 a package was to be delivered to my taqueria stand located in the parking lot of a gas station but I do not understand how the driver ended up delivering it to a building when the address is provided correctly. I immediately contacted the office to report it and to get more information but I was only told they would send the driver to probably try to relocate the package. I do not know how is the driver going to relocate if my delivery was not the only one that day. Up to now, January 28th no one from the central office in Houston has contacted me to let me know about the status but I contacted and that is when I was told to contact the delivery company to place a loss complaint. I am not satisfied with the treatment/UPS because inside the package there was personal and credit card information. I believe the person who signed and accepted my package was conscious there was a mistake and still went ahead and signed for the package.

I ordered a $2,400 Apple desktop computer from Amazon which shipped UPS 2-Day Air. It was "lost in transit." To me that translates as stolen by somebody either in a UPS facility or off a truck. I'm getting a refund from Amazon so that's not the problem. UPS needs to investigate this, tighten its security and look into some of the people you employ.

I order a brand new keyboard for my tablet & last Tuesday they no such address or incorrect address. This had happen least 10 times now. Something need to be done. The Reg driver that deliver my packages know where I live. I am cross the street of Maxey Street. UPS to me is the worse service. Don't the driver have GPS on their phone? I am think on get FedEx Deliver my packages.

Twice now they have completely smashed an item that my company has sold off of eBay or our website. The first time I ate the $600 loss and re-shipped another item. The 2nd time now I refuse to ever use them again. They do not stand behind their service or take responsibility for the actions of their drivers. The box, with a small countertop creamer dispenser got to the buyer completely smashed. Dented all over. The customer, who is foreign, took some pictures to send to me and was incredibly upset. I told him he needed to contact UPS about this. They have such requirements to make a claim with all these different pictures you had to have.

I have had numerous bad experiences with my local UPS hub but unfortunately cannot get away from them because many businesses use them for shipping. Twice, when I have ordered something and had my PO Box down as my shipping address, because where I live, my street address is not a valid shipping address so most companies systems won't let me enter it, and they are supposed to transfer to the postal system, they refuse to do so. Both times they tried to tell me that they don't deliver to PO Boxes, which of course they don't, but they do transfer to USPS.

I ordered a jacket to be delivered to my PO Box but was shipped with UPS. Knowing that UPS does not deliver to PO Boxes I contacted their 1-800 number as soon as I found out and gave them my physical address. The gentleman took the information and I was assured that the address would be corrected. That was on a Friday. Delivery was supposed to take place on the following Monday. Who did not deliver was UPS. I called the 1-800 number again checking on my package and was told that something came up but it would for sure be delivered the next day, on Tuesday. I verified my address again and they repeated it back to me. Needless to say, who did not deliver on Tuesday was UPS.

I sent an important package via overnight delivery. Paid a lot of money for next day delivery. NEVER was told someone needed to be there to accept package... because I knew in advance that was not possible. They "attempted" to deliver my important package... on a Friday, left note saying will try back on Monday. Really? I paid for overnight delivery and they will attempt again on Monday?? No refund because "they attempted", no Saturday delivery... Oh wait, maybe Saturday delivery for an additional fee! Driver said neighborhood wasn't safe to leave package. $2000 a month rent my friend - VERY safe neighborhood. UPS people I spoke with... and there were MANY, all are supervisors! Most extremely unprofessional. So I suggest you use FedEx or the US Postal Service but never ever UPS. They are apparently NOT in the package delivery service. At least not in Boston Massachusetts. And I do mean you, Mark **.

We are in TN and on this date, 01/22/2016 have been experiencing pretty bad weather, i.e. snow storms and slick roads. My husband and I are both disabled veterans and he is on a medication that has to be taken every four hours and can only be ordered each month. Recently he has been diagnosed with bladder cancer and has been in extreme pain from that, compounding the pain he is already in from prior surgeries.

11/13/15: UPS STORE shipped package to my niece in KY. I paid $300 to insure. UPS STORE says UPS left package on porch. NEVER RECEIVED! Have complained 6 weeks. UPS blames UPS STORE which blames UPS. Owner promised me $300 but has NOT paid me!

Within the last two days I have had two items sent to me via UPS. The first item was said to have been delivered to my home twice and no one was at home. My wife and I are retired, at home and have video surveillance. We were required to get this item at a UPS drop off station. The second item was ordered from AARP Rewards program, Antwerp Jewelry and was shipped via UPS, UPS delivery information via email established. The item was transferred by UPS to the United States Postal Service for delivery and was left in our driveway. To say the item was expensive is an understatement. In my opinion this item should have been entirely delivered by UPS with a signature required. If I did not go out to bring in our trash cans I would have not seen this item and it could have easily been stolen.

A UPS driver came to my house and left a package on my front step. It was a snow storm and my 1/4 mile driveway had not been plowed. He parked along the side of the road and walked the 1/4 of a mile to my house and back. That a half mile folks! Props to the guy who works that hard.

I shipped 8 packages each weighed about 70 lbs from Philadelphia to Miami. When the boxes arrived in Miami they looked like they were thrown from an airplane. Not one thing was salvaged and this includes a 14kt gold urn that my mother's ashes were in. There was a lot of China and glass nick nacks that were all carefully wrapped in bubble wrap and styrofoam. When it arrived it was sand at the bottom of the boxes and somehow all the bubble wrap was balled up in the boxes. The worst part is dealing with their claims department who wants to make you believe that somehow this is my fault - yeah, maybe for dealing with them in the first place! Total loss is over 8,000 dollars which is really not important in comparison to the headaches and stress they caused and the sentimental values of items lost without even an apology!

Months after my mother's death I finally decided it was time for me to pack up and move on. I boxed up her china, frames and crystals (marked fragile) and shipped them to my new home. When they arrived the boxes appeared to have been thrown off of freight train!!! It was like losing my mother all over again. Seeing that her urn and her most prized and valuable possessions had been treated with such disregard was a tragedy!!! Customer service was the least bit concerned. They picked up my boxes and "examined" them returning them to me with most of damaged items missing. I had already taken pictures thankfully! I will be retaining an attorney to bring UPS to justice. I am spreading the word about this company!!

When expecting a package requiring signature, no phone number offered to find info. BAD COMPANY. UPS only will give a 12-hour window. The "chat live" does not reply. AVOID UPS!!!

WORST CUSTOMER SERVICE EVER!!! I had to report this store because that is actually how bad they are in there! I have been twice now. The first time they charged us for tape to tape the box, which no UPS store ever has, but we paid and that was that. So we went again today and taped the box. Now they want to charge us to tape the label! I called customer service - this is not even allowed! They never charge! So this store is doing illegal charges! They were laughing and waving making fun of my fiance. I called to speak to the manager - he wouldn't give me his name and hung up on my face. I was so nice too! This is just wrong what they are doing over there! Hopefully me filing the complaint with the company I will get somewhere so others do not get fraudulently charged! Save yourself the aggravation and take the extra time to go to UPS in Salem, NH!

Bought a chainsaw from Home Depot online the week before Christmas and was told it will take 10 days to get it delivered to Post Falls, ID... Then it snowed and I get a card from the Post Office saying UPS can't deliver and if I want my package I can drive 35 miles to pick it up. Two weeks later (yes the snow melted many days ago) and UPS still can't deliver because of snow storm 16 days ago.

Was suppose to receive a package that required signature. MY Choice UPS sent email saying it was to be delivered between 12:30 PM and 4:30 PM. No show. Called Customer Service - may be delivered up until 7:00 PM. No show. Called customer service - may be delivered up to 10 PM. No show. Then received email saying a delivery attempted was made - lies. No one came the house. Called customer service, will have someone call within 1 hour. Received call, said driver could not get into security gate but my profile shows what the code is. Was then told driver tried to call. No one called us. Said driver say tel was out of service. Asked what number they called. They did not have access to that number. This was all lies. Now have to spend another day waiting at the house because package requires signature. Terrible service!!!

When waiting for a package from UPS plan on being home all day with your front door open. There is no delivery window. They state that a package will be there by 3 pm, don't count on it. Businesses have first priority, then whatever time they have left they will fit in your package. This is the second package this week (both overnight air - the most expensive shipping they have) that I have had to stay home all day long as the package is expensive and you can be sure that like the last one, they don't even knock. Drops the package at the door in plain view of the world and leaves. I am so tired of a worthless, overpriced shipping company. If you are going to charge me $40 at least have the decency to knock on my door before tossing my package that is worth more than the driver's monthly salary on the ground.

On Thursday, January 7, 2016, when I arrived home from work a notice was on my door that UPS had attempted to deliver a product that I had ordered and was waiting for. At approximately 8:30 a.m. on the morning of Friday, January 8, 2016, I called UPS to notify them that I work during the day and am not available until after 4:30 p.m. The representative indicated that UPS does not deliver on the weekend and that the package was out for another attempt to deliver today. I inquired as to how late UPS will deliver and she indicated that UPS continues to deliver until around 7 p.m. I then asked if UPS could deliver after 4:30 p.m. since I don't arrive home until that time. The representative indicated that the route had been planned and she could not instruct the driver to deliver at that time. She also indicated that a 3rd attempt would be made to deliver the product on Monday, January 11, 2016.

I ordered 6 bottles engine oil and other items from Walmart online. Outside of the Package, there is huge label "FRAGILE LIQUID". The package arrive tonight (01/06/2015) with a huge damage on the box and 3 bottle oil broken. The oil leaks everywhere and contaminate my other order. I am really pissed off! The delivery guy actually notices the damage and dropped the package in front of my house. Nobody ever knock my door and warn me the leaking engine oil!! I take the package into my house and notice the leaking oil!!!! I SPEND OVER HOUR TO CLEAN THE MESS AND MY HOUSE! The tracking # **. The most terrible delivery company in the world.

I used to love UPS because they have never screwed up any of my orders and were always on time, but things have definitely gone south. I ordered quite a large package from Bath & Body Works, I kept tracking the package and the day of delivery. I was sitting by the door the whole night waiting on this package. I checked my tracking again, and this time it said "12/30/15 7:24pm. The receiver does not want the product and refused delivery." I sat there in shock and disbelief, I had been WAITING the whole evening for that package & all of the sudden it says I refused delivery? I immediately called their customer service to change it, the lady told me that she would have some guy call me the following week to reschedule a delivery. I didn't think that made sense because it was a Wednesday (the day this happened).

UPS is still charging for fuel surcharges and fuel prices have been too low for the past year. Also they are charging for rural delivery to Bremen Georgia, when it is not a rural zone. In checking with Fedex, they do not.

A business is typically open from 8am-5pm. Unfortunately our UPS driver seems to think we are open until 7, because that's when the packages arrive. No amount of calls or complaints gets them to deliver on time, so I end up wasting time at the service center instead of running my business. I hope these people find themselves sitting on a pineapple soon.

FedEx really needs to put UPS out of business. I was promised delivery of a 2-day air shipment on Dec. 30th by Close of Business. Package did not arrive. And… by the way, this was NOT a weather-related shipment. I called UPS customer service which said it was out for delivery for Dec. 31st between 1:15 and 5:15. It is now 4:30 on Dec. 31st and I called customer service once again and they tell me it will not be delivered until Monday, Jan. 4th. How can a logistics company run on such horrible ethics??? This happens over and over… FedEx, this is your chance to step up and put them out of business!!! If I could pick 0 STARS for this service that still would not be good enough to rate their POOR system.

In June of 2014 I sold an art piece from a glass artist. UPS packed and shipped the item from Charleston, SC to Miami, FL. Some of the pieces of glass were broken. UPS instructed my artist to remake those pieces and ship to Miami for the customer. He did this at a cost to him of $1200 and shipped to the customer. UPS has failed to pay the artist. I have called multiple times on behalf of the gallery and the artist to every department UPS has. The UPS shop owner died two weeks ago of cancer. Even though the piece was insured, UPS has not paid. Every department I called had a different story each time. What recourse do I have???

Paid for a package to be shipped overnight on 12/29 with guaranteed delivery by 12/30 at 10:30 am. At 2:00 pm, I realized there is a serious issue. I called the customer service line and they stated "there is a 90 minute delay on all overnighted packages due to the holiday" - okay, I get that. I finally got a customer service rep "Marvin" on the line who told me he had no way of contacting our local UPS to find out what is going on. I know this is untrue because I've had similar issues with UPS in the past and they've always put in a request for the local UPS manager to call me back.

I purchased a guitar two weeks before Christmas. It was shipped on the 19th. Delivery was subsequently scheduled for the 30th, or 11 days. This included seven business days. My shipping address was never displayed on UPS's tracking system, so I had no way to correct it, resulting in a returned delivery because of one digit missing on the apartment number. When I called UPS to find out what was going on, I was informed the package could be picked up at will-call that night. But I was also informed I could meet the driver at a local UPS store to pick up at 5 PM, several hours before will-call opened. When I arrived 8 minutes before 5 PM, I learned the driver had left 10 minutes before that. No way to pick up. Now, after physically visiting will-call, I learn the package has been returned to shipping, and will now be re-delivered on Monday, January 4, or 16, yes SIXTEEN, days after being given to UPS and logged into their system.

Christmas package sat in my hometown for 6 days without delivery. Called UPS customer service multiple times but somehow it could not get from their yard to my front porch which is only 3 miles away. I called QVC last night about shipping a new one and then UPS finally sends me in a email this morning that it will be delivered today. No package came, so another call to customer service and now the shipment is frozen because QVC stopped it because they are shipping a new one which will not arrive for another week. At this point I am going to try very hard never to use UPS again.

I have damn worst experience of UPS shipment delivery. I have never ever got the shipment on time and when I called CC they just make ** excuses... If you want to send important things by courier please don't use UPS, otherwise ready to get ** from receiver...

I had rearranged my week to ensure availability for a package on a particular day which required a signature. I did not leave my entire day as it was the only available day I had made available to be home for it. After hours of waiting, I suddenly received an email alert stating, "Sorry, we missed you." I immediately called their customer service department to explain my situation before the driver got too far. They would not work with me and stated they will retry to deliver it the next day. I told them I would not be available and they said nothing they could do.

My package was supposed to be delivered before Christmas and got delayed to after Christmas. Not a huge deal since I know of the holiday shipping schedule. Checked to see when my package would arrive and online it says delivery was attempted. I checked the address and it, indeed is my correct shipping address (which is a business). I call UPS and let them know that the business is in fact open, that I was there all day, no UPS and no notice. The next day, they "attempted to deliver again" and again, say that we are not open.

I ordered a dress for my sister's wedding rehearsal / rehearsal dinner 12/22/15 and paid close to $20 for 2-day shipping. My expected delivery date started out right for 12/24/15. However, on the 24th it changed and said it would now not be delivered until 12/28/15. This was fine as I needed my dress by 12/30/15. HOWEVER, on 12/28/15 the delivery date changed again to 12/29/15. Then apparently they "tried" to deliver it on 12/29/15 but my house does not exist (although they have the right address and we have had several other packages delivered to our house just in the last 2 weeks).

I was expecting a package today to only find out UPS had a damaged header. On my tracking number in my ups.com come to find out it was carelessly handled and thrown with all my items I ordered ruined right before the New Years! UPS was informed and they did not seem concerned, Target was then contacted and issued my money back but this isn't the first time. UPS has careless employees and I'm rethinking using this service for shipping as I have had thousands of dollars ruined from careless of UPS. I used to work for this company and unfortunate for me I knew all the shortcuts they have provided for their loyal customers!

Ordered a package from Kohl's and they shipped it through UPS, and the driver said I signed for it which I never did. And when I called UPS to track my package the lady was so rude and told me I have to call Kohl's and tell them, which I did. I really think I am going to call my local news station because I don't think UPS is going to do anything to help me.

My passport was sent from Russia to China on December 23 and it's the 29th already and the package is still flying around the globe. First it went to Germany, got stuck there because of Christmas for 3 days, then it arrived to China yesterday then somehow moved to...South Korea!!! Like... why? Now, support says, it's in transit between SK and China. And it's been 9 hours. I had to cancel my entire new year's trip abroad because of UPS's disastrous service. What drives me mad the most is that support is not allowed to give us information about flights' schedule. They simply say, "it's in transit, sit and wait". The worst service ever! NEVER USE THIS COMPANY if you need something delivered to you urgently. Oh and PS, the sender paid for 1-2 days express delivery door to door and he was never ever informed about all the transit hubs but instead was told my passport would go from Russia straight to China(!!!).

I am in the service industry so I am all about giving people who provide you a service the benefit of the doubt. Packages get lost, it's the holidays, a million different things. Due to unfortunate circumstance I was out of a phone and had one overnighted to me. I got up early, waited in my living room for a knock at the front door or a buzz... nothing. I tracked my package again and it said "will try delivering again tomorrow". I ran outside, there was NO "sorry we missed you" note. Nothing. My front door is located in my living room so there is absolutely no way I could have missed someone making an attempt at delivery. That is what is most frustrating about this situation. It wasn't that they lost the package or couldn't get here until tomorrow, it was simply an ignorant person who didn't care about what they were doing. And unfortunately that reflects poorly on the entire company.

Never will I use UPS again. **, the owner of the UPS (store #0488 at Mission Bay Plaza) in Boca Raton, Florida is a liar & con artist who only cares about his store's ratings & taking customer's money. 7/16/15 I shipped a large box by UPS from Florida to Arizona. I bought extra insurance on the package and asked several questions regarding the shipping process to make sure my package arrived safely. **, the store owner, helped me bring in the box from my car and provided extra tape on the box and wrote "Fragile". Accepting the package he told me "everything was good" so I left feeling secure. I had ** word. 7/23/15 I received a notice that my package was damaged and they discarded some of the merchandise. I immediately ran over to the UPS store and ** from the store called UPS. She told me I will be receiving the insurance plus the delivery fee.

I had a package that I paid for 2 day shipping due to arrive. I came home early that day and I received a notification at 4:52 that there was attempt to deliver and nobody home. When I called UPS to find out what happen, I was told that the driver delivered to the wrong apartment number 2066. If he went to the wrong apartment then why didn't he deliver to the front office? The next day when my package was delivered to the office, I saw that apartment # 2066 was also there and the office staff told me the UPS driver told them he did not attempt to knock on our doors. So apparently there are lazy UPS drivers not willing to search for apartment numbers. I have a package due to be delivered today, my apartment office closed early today so I called UPS to speak with management to explain what happen and how can I be assured my package is going to be delivered TODAY.

I'm saddened by all the negative reviews. I've wrote them a few times to compliment their service. They ALWAYS get me my packages on time, are so nice and just blew me away with how fast my stuff gets here. I am a huge online shopper and I've always had such a great experience. Sooo much better than FedEx or USPS.

The delivery was during a strong storm. The package was envelope-size and light. Instead of putting the package in the mailbox those idiots left the package on the steps to be blown away. If not for honest neighbors my wedding band my wife bought me for Christmas would have been lost. So thanks you bunch of idiots.

I ordered gifts for Christmas from Walmart and was guaranteed they would arrive before Christmas. In the beginning I was quoted a date of 12/23/15 and I checked the tracking information on 12/23 and it stated 12/31/15. I placed the order on 12/16/15. UPS also provided me with the wrong tracking number. I chatted with an UPS rep on line, a Shaun **, but that person was absolutely no help at all. In my opinion, this is incompetence and false advertising. Very frustrating to say the least.

In this day of people stealing packages right off your doorstep, UPS delivered a large box, from Hollywood Racks, ordered from Amazon.com, to my porch and didn't even ring the doorbell. I was home, so I'm sure of it. In addition, the tape sealing the box had been cut already, so someone, at some point, had at least looked into the box. The nerve in this day and age.

Hours posted on the Customer "Service" Center on Valley Forge Ln N in Maple Grove, MN say that they are open for business until 8 pm. I have used this service center ever since it opened. The hours are not convenient, by any means, but service has always been pretty good in the past. I drove 15 miles in terrible holiday traffic to mail out 2 packages and arrived at this UPS location at 7:40 pm on Dec. 21, 2015. Was told I could not mail any packages out unless I had a corporate account. The 2 young individuals working there could NOT have been any ruder about it. When I asked WHY I couldn't mail my packages there when their door and website clearly say they are open until 8 pm, I was told I could only mail my packages if I had a corporate account. What?! Made no sense.

I went to the UPS Store 1836 to send a package by UPS on Friday Dec.18 around 2PM. When asked the cost to ship in time for Christmas the owner said $75 without checking and delivery on Dec. 21st for a 5lb robe in a padded envelope. It was expensive so I asked for the cheapest option a longer transit time before Christmas. He then quoted me $65 plus $15 discount. I was desperate and rushed, accepted $50.18 being told that it was the cheapest option arriving the latest day possible Dec. 24th. After leaving the shop still weary of the price, I checked shipping cost online and UPS Ground is $20 for a 4 day transit arrival Dec. 24th.

UPS delivered a sofa that I had cancelled online with Kohl's. UPS tossed the sofa into my backyard... We were not informed that it was being delivered. I was under the impression that the order was cancelled. Called UPS and they said they would pick it back up and return to Kohl's. UPS never showed up despite several phone calls. They would set up times where you had to wait all day 9 am to 7 pm and would not show. They did this twice. Finally we returned it to the store on our own.

Three packages have been delivered this week and left at the end of the driveway. One that was marked " fragile" was tied to a tree. Ups has never left packages outside in the weather before. Previous deliveries have been put on our porch!

UPS is the new United States Parcel Service. You get your package when they decide you get it. Forget about that "online" tracking. It is an absolute dupe to make you think you are actually tracking your package. Case in point, today, December 18th, I was scheduled to receive 8 packages. Logging into my UPS account confirmed they were on the truck "out for delivery". Never mind that several had been on the truck "out for delivery" for several days. Today, December 18th, I did not receive a single one of those packages on the truck "out for delivery".

In the past two months, I have been lied to by UPS regarding 2 separate deliveries, and treated with callous disregard by their customer service representatives when trying to remedy the problems. They indicated that they had tried to make a delivery 3 times in November when they had NEVER approached my home (was present the entire time with big window allowing full view of the street, never rang bell, never came). And tonight they sent me a phone message regarding separate delivery, claiming that the 33 lb. package had been delivered, when it had not.

Had a present delivered to my house and instead of putting it at the front or back door, the driver put it at my side door which entailed forcing a locked storm door open, subsequently bending the bottom of the door. Evidently in a hurry and too lazy to move to another door!!! Hope the door will function.

We paid for 2-day shipping on our package for an item that was essential for our wedding. It arrived on 12.16.2015. It took 8 days to arrive! Mind you, after calling Customer Service on the 3rd day, the response given was to call back at 9 pm if package still had not arrived. It did not, we called and guess what? Customer Service Department was closed!!! We had online account to track any delays. HAHAHA. (Yeah right!) The tracking information stated that package had arrived on 12.10.2015 in San Bernardino, CA and it took another 6 days to arrive at our residence all of six miles away!! We want our 2-day shipping fees returned and WE WILL NEVER EVER USE THIS COMPANY again! FedEx all the way folks!!! As this was related to our wedding, I can only say that I hope my grandmother's "life curse" be upon all members of this company. Talk about some BAD mojo!!!

I have shipped furniture for years and lately, UPS has been damaging everything we give to them. They lie to us on the phone and will not take responsibility for poor handling. I have lost thousands of dollars and have even paid for insurance. This company is a ripoff.

I shipped a limited edition serigraph. The artwork was received by customer completely destroyed. Broken plexiglass. Customer kept packing intact to show how it was shipped. Three layers of bubble wrap. Shrink wrapped, corrugated box on the outside, reinforced on the borders. Insurance for the amount paid. UPS picked up the piece for inspection. Discarded the piece and notified me that claim was denied. Do not ship with UPS. Please. Do not ship with UPS. They are irresponsible and unprofessional. The piece was valuable. Insured for $1400. I am looking for legal options.

They lost my parcel. It was sent from UK to Germany. It arrived in Germany where it vanished into thin air. No compensation.

Went to USPS to mail a package and the rate was $11.09. Decided to check ups rate. Mobile site came was couple of dollars less. Since package only worth $5, I wanted to spend as little as possible on shipping. When my son took it to ups the actual price $17.21. Thought he heard $7.21 and didn't notice till he looked at receipt after he left. Package is not getting there any faster than usps would have. Won't ship with them!! Again!!!

Every package that comes to my house fails deliver to an attempt with no one home. Meanwhile someone is always home. Last delivery was 12/10/2015. The lights were on and there were 5 people in the house. However, it was returned to UPS since they claimed no one was home to receive it. I spoke with Allison in UPS Yorktown and raised the issue with UPS main number 800-742-5877. The package was purposely shipped 2nd day delivery since my parents were traveling and they needed to have it with them. Allison, promised me that if I go to the Yorktown facility and pick it up they will refund my the shipping fee. Furthermore, she mentioned that the information will be under my tracking number.

We are still waiting for UPS to find our perishable, irreplaceable package, sent 2-day air from San Diego to Honolulu. This is not the first time UPS has messed up -- but it is the last time we will use them. Not only are they completely unhelpful on the phone, and falsely sympathetic, they have the gall to waste your time with a so-called chat line, where once you actually get someone, all they do is give you the phone number you already called -- and guess what -- same story as before. "Our investigation is ongoing and we cannot help you." Our package is very distinctive looking, but when you try to give them a picture of it to aid in the so-called investigation, they have no way of receiving it -- even if you go their office in person. Lousy lousy lousy customer service.

I dropped a package into a UPS drop box in New York on September 30 which contained my broken phone that I was sending back to Verizon. Unfortunately, I got a call 2 weeks later that Verizon never received my shipment so I called UPS to see what was going on. Apparently, my tracking number was not found and I was told to physically go to the drop box to see if it said the packages inside were picked up or not. It said "NOT PICKED UP" on the drop box and I relayed this information back to UPS customer service representative. At this point, they told me the investigations team would call me in an hour. When the investigations team called me, they said the package may have been stolen from the drop box and that they would start an investigation on the drop box.

Had customer send check to my office, arrived at hub in town however someone at UPS decided this check/flat overnight envelope was going to affect national security so they gave my envelope to "government agency". That was over 2 weeks ago and UPS STILL cannot tell me where my package is!!! I even called corporate HQ and they are also zero help - said they would agree with whatever district decided after I complained about response, that I should have my customer put stop pay on the check and issue me another one. Really?!!! I'm going to start using FedEx.

I was supposed to receive 2 packages from the same sender delivered via UPS. The first one was 4 days late. I tracked it and it was on the truck to be delivered at 5:30 am. When I checked on the online at 2 pm it was still on the truck to be delivered by the end of the day. I waited till 7 (Which is what they consider the end of the day). I went online and tried the live chat and it was closed so contacted them via phone and I was put on hold for over 20 minutes and when I spoke to customer service they apologized and told me to expect it by 10:30.

I have a business and getting my shipments through UPS has been nothing but a nightmare. My business has a drop off location but the drivers refuse to leave the package there even with appropriate settings. Instead they make multiple attempts and not leaving any instruction and send my items back to the company. It's hard to do any business. My shipments are always late because they are always being sent back. This company is ridiculous. I don't know how I can run a business effectively when they are constantly sending my shipments around the world and back to the place I originally ordered from.

Vital dental supplies were supposed to be delivered Next Day Air. The office was open and busy at 6:30 a.m. A tracking notice stated the office was closed and will be rescheduled for the next day. That is completely unacceptable and this is the 5th time this has happened.

I ordered a BMX bike over a week ago and it was supposed to arrive on December 10th 2015. I waited the entire day and nothing came. I check my status at 9:30 and it said "exception" and that my package would arrive the next day (December 11th). I waited and waited again but no package ever came. I call customer service and they were no help and couldn't provide me with any information. Long story short, do not ship using UPS. They will either keep your package and you will never get it or you will have to pick it up yourself.

Up until today, I have never felt compelled to write a review or post a complaint on any person or business. So, as I sit with these feelings of shouting to the world so someone else can feel my misery - I will look at this more of a statement of release or letting go. A six-figure check was being sent to me from a client for a large scale project I am working on. It was sent overnight and due to some "operational delays", it would take an extra day to arrive. We planned ahead for delays and this didn't bother me whatsoever... I, too, having employees - and realize things happen and you just have to go with the flow.

If you want to use a courier service to ship a product from Canada to the U.S. find another company other than UPS! I had a pre-paid return slip sent to us, phoned in for a pick-up & that should be good, right? Nope. Driver came to pick up and turned around and left. I called back and I apparently should have known that a commercial invoice is needed. Really?? No one told me on the phone when I phoned for the original pick-up. Doesn't help either when the driver thinks he's better than God. He has such an attitude! AVOID UPS!

6 months ago my head office changed to UPS from Fedex. Today I will be applying for the 33rd refund as UPS has not once had my shipment arrive on time. After setting up an account, they still cannot get it right. If I talk to 10 people, I get 10 lies, excuses or reasons why it didn't come. If I had a choice I would NEVER ship with them again. Fedex... overnight delivery, Saturday delivery... I can pick up from a location. UPS NONE OF THESE!!!

My brother was moving back to Ohio from Texas and sent some of his items UPS. When he got them, his items were missing along with broken. His dad's urn was in pieces. When he called they took the information and then sent an email saying it was not their fault. The lady tipped the box upside down right in front of him.

I recently opened a business and getting my shipments through UPS has been nothing but a nightmare. My business has a drop off location but the drivers refuse to leave the package there even with appropriate settings. Instead they make multiple attempts after leaving instructions and send my items back to the company. It's hard to sell anything this way. My shipments are always late because they are always being sent back. I had the shipments sent to my house with preference to send to UPS store and the request isn't granted unless I pay or upgrade. This company is ridiculous. I don't know how I can run a business effectively when they are constantly sending my shipments around the world and back to the place I originally ordered from.

I got my package on time but when it got here, a 200-dollar order with Christmas presents for my mother, it was sitting in full sun and wide open. The receipt with my information on it, gone, all items there. But why is the receipt missing and why was it open and still delivered?

Item was held in the sorting office right next to my house for 7 days. Tried every possible route to resolve the issue (email, phone, facebook) to no avail. It's just sitting there and no one wants to do anything with it for 7 days... It's still there.

I ordered something off amazon and it was suppose to be delivered to my house and left on the porch if we weren't home to retrieve the package. Well the delivery day came and went and the tracking said it was left on my porch. So I called Ups and told them nothing was left on the porch and ups said there was nothing they could do about my package not being there. I called Amazon and they immediately replaced my order at no cost and sent it out again....they didn't deliver the packed on the promised delivery date because nobody was home (even though I updated my options for the driver to leave on porch if nobody was home). I took off work to wait for my package.

I recently moved to a new town home development. I receive my USPS mail just fine, however I have had four packages returned to the sender by UPS. According to UPS they cannot find my address, mysteriously the USPS can find my address to deliver the card from UPS to tell me that my package has been returned. This is unacceptable for a shipping company, especially this time of year. I have called UPS several times to give them exact directions to my home. Each time, they assure me the package would be delivered tomorrow. That has NEVER happened. UPS suggests I travel 20 miles to pick up my packages from their warehouse in busy Atlanta traffic. Even though I have already paid for shipping. UPS execs... If I had wanted a job with your company, I would have submitted a resume!

My wife receives medication from a specialty pharmacy twice a month. In the past it has been delivered on time to the correct address. However this particular shipment went to God knows where. It for sure did not come to our address!

I had my son's medicine sent from mail pharmacy my insurance makes us use. They sent it UPS first time, I saw out for delivery so kept waiting for it, very expensive, and has to stay refrigerated so they in a cooler packed with ice packs. Hours later saw it said "attempted delivery no one home", I was here and my dog barks if someone even passes our house, much less knocks. They never tried to deliver. 2 days later delivered $2,000 in medicine ruined and had to ship back before would send new, so son was out of this for week. They UPS again and they delivered to wrong house, not even same street. Luckily people were nice enough to bring here. Told pharmacy no more UPS, now they send FedEx. No more problems.

I had a shipment to be delivered today, 8 December 2015, and the website stated delivery will be between 11am and 3pm. I contacted UPS on several occasions throughout the day and they kept reassuring me that the package will be delivered by 11pm. However, I checked again at 10:45pm, and learned that the shipment has been rescheduled for tomorrow 9 December. I wasted a whole day waiting on these people instead of them being honest with me in the first place. They knew they were not going to get it delivered. Why don't they just be honest?

I was notified that my package was in Mesquite, TX (less than 20 miles from me) on 12/6/15 and would be delivered the next day, on 12/7. On 12/7, I was notified that due to technicality, it would be delivered on 12 8 15, the end of the day. It is now almost 11 pm and I have still not seen nor heard from UPS where my package is, even though I have changed plans to make sure I was here when it was delivered. I even tried to use their chat just after 10 pm and was told it would be 18 minutes hold time, so I waited. Then I got the message that their chat time was closed, at 11:28 pm EST. Even though website says they are available until 12 pm, EST. I think it's time to check out FEDEX.

I had been left with a undelivered package notice on Friday (12/04/2015). I was required to sign the back of the notice to enable delivery for the next business day, even in my absence. I did so and pasted the notice in front of my apartment building. On Monday (12/07/2015) when I return back from work, I see the notice which I had previously left signed and there was another undelivered notice which the driver had left. Obviously because he did not see my previously signed notice. This time I signed the next notice and pasted it on the apartment door again. The next day (12/08/2015) when I come back, I see the package has not been delivered again. A final attempt to delivery notice left. I do not know why the driver overlooked my signed notices time and again. When I called the UPS office to reschedule a delivery, they said that it was not possible and they would return it to the seller.

Upgraded from UPS Sure Post to UPS Ground and made my local UPS store as a delivery point because I work during the week. They took my 3.50$ and still sending the package with UPS Sure Post and added another day of delay. This is unacceptable. The package was already in my city on a Friday. Today it's Tuesday and they automatically changed the delivery to Wednesday. The package is almost a week in my city and I have no idea how to get information. Chat is unavailable because apparently it's still UPS Sure Post, WTF. I UPGRADED to UPS GROUND. Was on hold for 18 Min. with no more info on my item. This was the last straw. From now on I will not accept UPS service. I could have walked a couple times around my city compared to what it takes them to deliver. ZERO STARS.

The driver sent my package to a wrong address. Then he putted a note on tracking website "The receiver states the product was not ordered and has refused the delivery." Now the package is sending back to the sender. I contacted to UPS customer service. They told me tell the sender send me the package again. UPS is a terrible company.

This was a shipment of essential/time-sensitive medication from a specialty compounding pharmacy in Connecticut to be delivered NEXT DAY AIR to Rhode Island - (approximately 100 miles away). It made it to RI within 8 hours of being shipped - then SAT in Warwick, Rhode Island from Saturday 12/5 at 12:30am to Monday 12/7 at 9:47am where it was finally delivered to Woonsocket, RI (27 miles away). I could have driven to Warwick on Saturday morning had I been made aware of this delay. The recipient of this medication has experienced a serious/permanent complication as a result of the delay. The package arrived with multiple red "NEXT DAY AIR/EXTREMELY URGENT" stickers on it - only adding to my frustration when it arrived 3.5 days later.

After tracking the package all day, showing it had been on the truck and out for delivery since 5:58 am, I get home at about 7:10 pm and it still showed "out for delivery". No problem, I turn on the porch light, go into the kitchen which is about 20 feet away and wait. At about 7:45 pm I look out the front door and there's the "we missed you" sticker stuck to the screen door. He COULDN'T have rang the doorbell OR knocked because we were right there and would have heard it. That was Friday, so I had to wait until Monday and drive to the access point. Very poor delivery service from this driver.

Recently ordered a pool table and had it sent to my mom's house who has a bad ankle. So she kindly asked the delivery guy to just stand the table up on its side and move it 2 foot into the house so that she could slide it the rest of the way. The ** delivery guy looked at her as if she were stupid and said "that is not my job". So she kindly asked. "Please?" And the guy just said it once again and left. I hope someone from UPS looks at this comment so that they can see this. ** YOU AND YOUR WORTHLESS ** WORKERS NOT WILLING TO HELP OUT AN OLDER LADY.

I had a number of items being delivered by UPS. They send you a tracking number which is useless. Package never reach you on that date. No email or text informing you if it's been delivered, or any attempts. UPS SUCKS. PERIOD!

I had 8 packages shipped from the same place at the same time and they were due for delivery today. My driver showed with only 3 of 8. All tracking numbers had been showing as "Out for Delivery" all day. Driver said the HUB had probably loaded them on the wrong truck. Later the missing 5 showed "scanned back at Van Nuys" again. I called the 800 UPS number to see if I can get them tomorrow since I need the merchandise for the weekend during the busy holiday season. First time was on hold for over ONE HOUR until anyone even got on the line. A few seconds into the conversation, it switched back to the start menu again! Called back, another 45 minutes to get a supervisor who couldn't sound more incompetent and rude if she tried.

Since 3 days I'm getting emails that my package will be delivered today. But when I call and wait 25min til somebody answers, they're telling me that the driver has too much to do and does not have time to deliver everything. Really? This is your freaking job!!! Hire more drivers! This is not my problem. I paid for shipping and it was supposed to be here 3 days ago.

Had an expensive package to be delivered to my house in a 3-hour window. Fifteen minutes before that window opened, I received an email stating that UPS had tried to deliver and I was not there. On the contrary, I was sitting 6 feet from the door and never even saw a glimpse of a truck let alone heard a knock on the door. There was no "missed you" sticker or anything of the like. He never came to the house and most certainly not up to the door. Called customer service number to figure out what was going on. It took me 20 minutes to get anyone on the phone and when I did, I wished I hadn't.

UPS rescheduled delivery of a perishable package until next business day (Monday). Reason? "The receiver has requested that we hold this package for a future delivery date. Delivery will be rescheduled." I was the receiver and did NOT request anything. It arrived 10 minutes from my home at their facility on a Thursday eve. UPS reschedules until Monday. Sad they made up an excuse. Unethical practice. Perishable item now will be ruined. Told by UPS I will be contacted on Monday before 10:00 a.m.

I have cancer and this organization was mailing me a package. So they rushed deliver it. It's been 5 days!!! Plus I'm on hold for like 2 hours and still going :(

Honestly I hate most shipping companies but UPS is by far one of the worst! Every single package is either delivered on the last day possible or late. Never a day before! Not once in my entire life have I ever received a single package a single day before the limit of the service (IE ground shipping is 3-5 Days. It always shows up on the 5th day or later!). What made me write this review is their most recent experience I am currently having with UPS. I ordered some things off of newegg.com. Well after waiting for my payment to go through the items finally ship! I in this case have paid for 2 day air! So on the 2nd of the items were shipped. The estimated delivery date is December 7th (Currently the 4th).

I ordered a Christmas Tree and several other items from Restoration Hardware over the weekend and paid for next day shipping. My packages left Restoration Hardware in 3 shipments on 11/30/15 and 2 of the 3 packages arrived at my home on 12/2. All were said to be "out for delivery" but I never received the 3rd package - the one with my tree in it. I tried to call UPS several times after the delivery window passed on 12/2 for them to say "oh, we may deliver up to 8 pm". Package was not delivered. Next day 12/3, UPS changed the status to "in Transit" from "Out for Delivery". Who knows what that means, they don't even know. They admitted that they didn't know where it was and would call me back. They didn't call. I called Restoration Hardware who said that they stayed on the phone with UPS until the package was found and it would deliver on Friday 12/4. UPS changed the tracking to show out for delivery 12/4.

Obviously no one cares or looks at this page but for the record the driver that made the last few deliveries to my home is outright scary. He threatened to take the pkg back so I would have to pick it up because I asked him if he had instructions to deliver to the back door which is my main door. My son is sick with MS and this was life saving medicine. The first attempted delivery he rang the front doorbell. By the time I got to the door and I rushed because I knew this driver was already mad from the last delivery - the UPS truck was nowhere in sight...

I had ordered something and per the UPS website, it was to be delivered on 12/3/15. That a signature would be required, which is fine. Our apartment will sign for packages if we are not home. I was able to get off of work so I could be home to receive the package since it is a Xmas present for my husband. I was home all day and I look on the UPS website and it says that an attempt was made at 2:44 and that an adult signature is needed and delivery would be attempted tomorrow.

UPS is the absolute worst shipping company! I paid for 2 day air on a package, got confirmation emails that it would be on time and the day of delivery get an email stating it would be another 3 days. When I call to inquire I'm told that the high volume for the holidays is to blame, meanwhile the tracking info shows the package sat in their facility for 2 days. Now my math says it's impossible to ship a package in 2 days when it sits in a warehouse for 2 days, no matter what holiday it is. If you can't meet the obligations then you shouldn't sell the option! $50 dollars in shipping for 2 day air and it's going to arrive the same time as a $7 ground package.

My two orders - one from Amazon and the other from B&H were supposed to be arrived on Dec. 2nd/3rd, 2015. When tracked the package, it said UPS tried to delivery but couldn't for 2 days - THERE WAS NO UPS STICKER ON DOOR. When I called the Customer Care, they wanted to charge $6 per package to deliver it to a literally next door UPS access point. The reason provided was that they had to take the package back and then send it to the access pt for pickup. Whatsoever, I don't see any logic behind it and the charge to just deliver it to next door access point. All my other packages were delivered to the access pt regardless of anything. It's only these two - 2 day shipping packages - got screwed up. UPS really have to change your strategy about the deliver system and please do apply some common sense rather than just relying on your computer systems to dictate your delivery mechanism.

What has happened to UPS as a company? I order from Amazon all the time, but every online company out there uses UPS to deliver. I have this crazy address situation, unreal, and provide the best address I can. UPS has delivered to me for years, so they know how to get to my house. This has been an ongoing battle and saga, but their most recent delivery "wrongs" to me are saying they have delivered packages when they haven't. This last time it is provable because the box they said they delivered turned back up at Amazon.

Paid for 2 day shipping and get a delay notice: "We have not yet unloaded the package from the trailer. This may delay delivery. Your delivery has been rescheduled for the next business day." However deliver date shows "Scheduled delivery information is not available at this time. Please check back later." If I lived in an area with severe weather I could understand. I have had this happen multiple times. Once paid for overnight deliver only to have it delayed 5 days because they could not be bothered to unload the deliver nor could I pick up the delivery even though the depot was only a few miles away.

My delivery guy is too scared of dogs. I had to sign for a package but when my 1 year old puppy came to the door to say hello and I told him he was friendly but the guy freaked out and just started walking back to the truck with my packages before I could sign. I told him wait but he didn't and I had follow him out in my socks to sign and get my package. It was raining and cold and he didn't apologize or anything and I'm not looking forward to getting more packages from him. If this happens again I'm switching my service. Just hire normal people who can at least stay professional.

They provide the ** service and they don't care about the customer. I'm wondering how can this company exist in the earth. I hope no one is using their service ever!

Ordered an item delivered by UPS. First off there was never any attempts made to deliver my package to my residence, instead I received a notice saying to pick up my package at a "access point". The note was not on my house door, it was outside the building on the door. I live in a residential building and anyone could have just ripped that off the door. It is to my understanding that they are suppose to place that notice on your front door not the front outside door of the building. On top of that there was no 1st, 2nd or 3rd attempt before sending my package to a "access point". My outside front door clearly states what buzzer to press for all packages to be easily dropped off and retrieved by the tenants.

Driver noted they delivered a package containing 70 photos of my small children to a house with a side door (my home does not have a side door). Supervisor said there's nothing they can do and to take it up with the original sending company. These are photos of small children, it is not a world where it is safe to have those photos missing with their address written on them. So disappointing a company like UPS does not stand by their service or by their customers and allows for such a situation to go un-investigated.

Horrible company and lousy service. Their drivers always seem to say they've visit you and need access even though I stayed home like all ** day, and service isn't much better. Always have excuses for their ** driver, had to go pick up the damn thing myself or get this. Wait another day even though I was supposed to receive my package within 2 days. How are they even in business??

I had a mattress being delivered to my new home and the driver never knocked on my door, he just marked me as not home. I requested that I be able to pick up my mattress same day from the facility and was told I could pick it up between 8 and 9 pm that night. I arrived at the facility at 8 pm and waited until 10:30 just to be told the truck was still out and that I had to leave so they could close.

Worst customer service yet. Paid extra for My Choice delivery window. The money is out of my account. My package shows confirmed delivery for today at 12-2. No one showed up or called. I called customer service. Spent another 20 minutes on the phone with a rep in complete denial, who would not even acknowledge I paid for the confirmed delivery. Now I have spent 75 dollars of my time, 3 dollars in gas, 8 dollars on My Choice confirmed delivery that never happened and still do not have a package that must be signed for. Now no one is home to receive it thanks to UPS My Choice.

My replacement phone was shipped next day air via UPS. I live in Claremont and the package got to Ontario (10 minutes away) on time before it was "incorrectly sorted" and sent to JACKSONVILLE, FL, which added 3 days to the scheduled delivery date. I don't understand how high priority mail could be mishandled so egregiously and I don't understand how they aren't liable in some way for being so aggressively incompetent.

I ordered a pair of shoes through Amazon and they were scheduled to deliver on November 31st 2015 but I was not able to sign for the package since I had been in class. There had been a note left saying they would try again at 1:00p.m. the following day. I went to their website and scheduled for it to be delivered at a market (UPS access point) near me. It was estimated to be there from 10:00a.m. to 8:00p.m. On Amazon it said it was delivered at 1:02p.m. but it was not. I am disappointed.

This company is horrible, this is the second time I had a problem with them. Around the holidays, they are a hot mess. Hot mess!!! They switched both of my packages up then they tried to blame me. They don't care, I had to sit on hold for almost 30 mins just to explain and she make me feel like I am dumb. And basically blames everything but this horrible company. I hate using them. Fedex is awesome. This company just don't care!!! I usually never do reviews but I had to this time!!!

They silently left a notice two days in a row that show the time they 'tried to reach me'. However these times I was at home waiting for the package. Now I have to drive somewhere to get it during finals week.

It was a very disappointed night today. Came home to find out that all of my packages were left outside in the rain without any plastic cover. They could have left them at the front door, where at least small roof is available. I hope it is not my regular guy who is usually super nice. I have a mail forwarding business and such damage will be unrecoverable for me. :( I wish somebody gets punished for this.

My employer shipped a package to me for me to start a new job. After I got the tracking number, I noticed that it is going to a wrong address (the one I lived earlier), and it was in the delivery truck already. I called the UPS customer service immediately and requested to forward it to me or at least tell the driver to stop delivery and return the package to their local office. The customer service rep did not tell her name and was speaking with a thick Spanish accent, had a difficulty in understanding me and did not seem to be too competent in her job. She told me that I may not request forwarding, only the shipper may, and assured me that "our drivers will not deliver a package to a wrong person and won't left it at a door". It turned out she cheated me, she cared of just getting rid of me but not helping me.

I send Package **, it was clear tape, you can see what inside the package. They broke merchandise on purpose, did not accept liability, did not refund the shipping cost. They said "It's all your fault." Do not USE UPS, 0 satisfaction with customer service.

I have had several packages delivered to the wrong address and no one takes accountability. This last delivery I waited home for my package and as I was looking out of my window I saw the UPS truck come. He turned around in the circle small in front of my house and then just pulled off. He did not leave my package. I called customer service and spoke with a supervisor that promised to get back to me within an hour... Never happened. Paid for a guaranteed delivery at noon but here hours later and no package!!! Please avoid using them!!!

I ordered a shipment of wine to be delivered. UPS emailed me saying "sorry we missed you". I stayed home from Black Friday shopping so that I could receive this package. They never knocked on my door. Not only did I not hear the knock but I have a dog at home all day with me that goes nuts anytime someone knocks on the door. Not to mention I had two cars in my driveway and all the lights on in the house. I had to have this package by Saturday which is why I paid for it to be delivered by Friday. I call UPS to fix it. They say "you can have someone pick it up 4 towns over" and told me if I couldn't pick it up, they would make an exception and have it shipped out Saturday. That never happened so I call again and they say there is no record of that.

I had shipped a brand new, 65", Ultrahigh Definition Curved TV from Orlando to the Columbia, SC area. I was at a UPS store where they recommended that I take my package directly to the shipping up to have it shipped. Upon arriving, they weighed the package and charged me $200.00. At this point, I feel confident that I will receive my package safe without any problems. If there was any doubt that the package might be damaged in route, I would have thought that the UPS workers would have mentioned that this package might need some additional packaging or a better box, or something along those lines. Nothing was ever mentioned so it was out of mind. Never the less, my television was broken and my claim was denied stating that the original, unopened box was not suitable for shipping.

I never write a review but this was the best customer service I received from UPS agent Marvin. On Nov 26th I placed my order through kohls.com and on Nov 28th I received an email saying my shipment was shipped to my old address in NY. I contacted Kohl's and requested them to change address or return the package. They said they are unable to do anything at their end as the order was complete. Kohl's even said that they will not be able to replace the order as it was my mistake. They asked me to contact UPS and request to change it. I called UPS and they had no information as the label was not generated yet and said Kohl's might be able to help me better. I told Marvin what Kohl's told me and he asked he will talk to them.

Not too long ago the UPS driver wouldn't deliver because of my small friendly dog outside. The old driver had no problem. In fact, they don't even pull in the drive. Instead he left my new IPad on top of the mailbox, next to the road, in the rain. We live about a mile from the hub and I went there to complain. Friday I had an early delivery and the guy left the package where it should be. A second package I was checking on and it said it had been delivered. Sure enough, out next to the road on top of the box. Anyone could have stopped and gotten it. Can they do that?

I am so frustrated I don't even know where to start. A delivery attempt was made on November 26 @ 1402. When I got home that evening there wasn't a delivery notification on my door. I went on the UPS tracking website and checked the status of the shipment. The UPS website said a delivery attempt was made and another attempt would be made the next day. Instead of missing the delivery I decided to make a change and pickup the package at a UPS facility across the city on November 27. The UPS site said the package would be ready for pickup.

Every year I send a small turkey to my son from Honey Baked Ham. This year was the worse experience ever!! The package was supposed to arrive on Nov 27th, the day after Thanksgiving. I even checked the tracking number online and chatted with someone from UPS. The item was placed on the truck (according to the rep) at 3:00 AM ready for the driver at 9:00 AM. They stated that it would get there before the end of the day (which could be 11:59 PM). To my surprise, the package never made it and this is the excuse one the tracking number: 11/27/2015 8:50 P.M. Delivery has been rescheduled due to holiday closures. Your delivery has been rescheduled for the next business day. I called the UPS Rep and was told that they do not deliver the day after Thanksgiving. Honey Baked Ham was not even aware of this. I am heartbroken about this.

On Friday November 27, 2015, at approximately 2:20pm, I was driving south on the 9200 block of Mellenbrook Road, Columbia, MD 21045. Suddenly I had to slam on the brakes, because the UPS deliveryman walked across in front of my car without looking. It appears he had just delivered a package at ** Mellonbrook Road, and walked across in front of my car, looking down and entering something in his electronic pad. I said to him, "You should look before you cross the street". He yelled back to me a smart reply which included the "F" word. I turned my car around, and saw that the truck number in the upper left hand corner was **. I followed the truck to be certain I had the number correct. He entered Presbyterian Circle next ,and I turned around to proceed to my home.

First let me say that the BBB giving UPS an "A+" rating and having 163 pages of complaints against UPS on the BBB website speaks volumes about the total lack of integrity at BBB. That said, now for the third time in recent memory, ordered a part to be delivered and paid 2nd day air rates. Sitting in my office Friday waiting for a one of a kind part that is needed to ship a system out on Monday and UPS is a no show. Check the tracking and see the notation that the "Delivery has been rescheduled due to holiday closures. / Your delivery has been rescheduled for the next business day."

I ordered a underlayer from Odlo, leaving all my details, and received a text on the delivery day saying that UPS do not deliver to a rural route!!! I live in London for god sake!! I left my phone number too!! Next thing, I get notified that the parcel has been returned to sender!! I will not be using them again, that is for sure.

I paid for next day delivery and took time off from work to be there for the delivery but the first I knew about the delivery was an email saying the driver could not deliver. When I went outside to check for a form there was a blank missed you form with absolutely nothing written on it, it was not filled out at all which as far as I'm concerned is further proof that this driver did not want to be bothered with anything slowing him down. I have heard the truck on other days and have waited by the door where even standing by the door his knock could barely be heard, never mind at we have a doorbell that he has never once bothered using. I called and requested that a supervisor from the local office call me and they explained that they would have a driver return between 5:00 and 7:00 and it's now 8:00 and after waiting on hold for 50 minutes I was informed that the driver has gone home for the night and they have no idea why he did not return.

My packages were never delivered. Not only did they not deliver them but some employee in wrote in on the system to send them back that I never ordered them. I never told any employee that. I actually was waiting on those packages for my business. The worst part is even after I called to correct the problem after speaking to a supervisor named Melissa **. I was promised they would redeliver that day. Instead of redelivering they updated the deliveries to say I was refusing delivery and they sent them back!!!

Had a suit shipped from Los Angeles to Boston for delivery to an actor for a premiere. Sent it via their next day air option. It arrived a day late after the premiere and the actor had already left. I lost him as a customer, lost the sale, lost exposure through press. It had been left behind at the Los Angeles UPS facility.

The projected time for delivery was after 11:00 am and before 3 pm for mail by air service. Package was dropped off at 7:56 pm, after a lot of hassle with the customer service and 45 mins of being on hold. Right now I am avoiding any purchases that deliver by UPS.

So I was expecting a package today and I decided to take the day off to ensure I get the package on time before my trip. Well... the package wasn't attempted to be delivered until 8PM EST. My bell didn't ring, no notifications were sent to my phone or anything that would indicate they were outside to deliver the package. But I did receive a notification that the package was being sent to UPS access point. I called them to see if they would come back and they said no because the time was after 7pm. I will NEVER use their services again. Keep it up, you will become history as well.

Ordered my son's high chair and paid extra to have it delivered on a specific date. When it didn't show I called to find out why. They tried to tell me I had been contracted already and my address was incorrect. It wasn't and they hadn't. The guy I finally spoke to didn't even speak English clearly. I will now be waiting an extra three days for something that I paid extra to be here yesterday. Highly disappointed in the driver that was an ** as well as the customer service out of West Springfield Massachusetts. They actually had the nerve to ask me to pick it up from their distribution center. Wow... Just disgusted.

This was by far the WORST experience. I had a package shipped to me - paid $25 extra for it to be here 11-19-2015. 1 representative told me @ 8am CST the package would arrive by 3pm no later than 7pm. 8pm still no package. I have a flight to catch @ 9:40. This package is very significant to my trip. Spoke with manager only for him to tell me it may not come until Monday. It may be on a satellite truck! SMH. NEVER again. I wouldn't use UPS to deliver a text message.

A late UPS trailer arrival has delayed my delivery. Up until last night it was telling me that my package would arrive today. I took the day off from work because I've been having problems with mail delivery services not leaving my packages or throwing them over my fence... I will never do business with this company again.

Everytime I have a package sent from UPS, they're delayed for some reason. What they say and do are two different things.

I received a postcard stating that the package could not be delivered. I called the Customer Service Department and verified the name and address. Instead, the package was returned to shipper. I spoke with the Customer Service representative (who gave out wrong information) and then a Supervisor who stated that packages are kept for only 5 business days. I did not receive the postcard until after the 5 business day hold. The Supervisor apologized but did not offer reimbursement of shipping charges. Find another shipping carrier to use!

I am working with a company who ships only via UPS. I order packages every 2-3 days and 50% of time, I get some issues with delivery. Sometimes they don't deliver to the apartment door but drop in building lobby where anybody can take it. Sometimes they deliver to the wrong apartment and the worst is what happened today. I was awaiting 2 packages from the same order and the same place. They separated them and one arrived in the morning. The second one is in the other truck and is traveling all over the city for 12 hours. They said they deliver by 7 pm so it's already past seven and my important package hasn't arrived. All I hear - "Sorry we can't know when the driver will arrive but please wait till the end of the day." It's awesome. I have to wait for 12 hrs for my package and still don't know if he is going to make it. No any responsibility, no any way to receive explanation, just excuses that don't help much.

I purchased a product from a large company. Upon payment I paid for expedited shipping. UPS had a power outage in Kentucky as a result I would not receive my product, which is a birthday gift, as planned. I offered to pay over night shipping and they said no. I also offered to pick it up when it got to Mass they also said no. Because I complained about their service, UPS intentionally kept my product in New York for four days without any movement. It has been over a week since I paid for three day shipping and my product still hasn't moved from New York. UPS NEVER TOOK RESPONSIBILITY FOR THEIR ACTIONS. I WILL USE DHL OR FED EX FROM NOW ON. This is the second package in two months from UPS that I have had issues with. The last package, a pair of sneakers, they flat out lost. Luckily Finish Line was very helpful in sending me a new pair free of charge.

Over a freaking DOG harness!!! I pay for next day air, but *gasp* I work so I cannot sign as I AM NOT HOME!!! Day 2 of "missed delivery" now FORCED to use their stupid "Mychoice" (ironic name as it isn't my choice to sign up!!). Now I get UPS ads...

I was not home when my package was originally delivered on 11/9/15 since my husband and I were at work. I rescheduled delivery for today, 11/13/15 for a charge of $5. Package was to be delivered by 'end of day.' My husband stayed home on 11/13 and never went anywhere since there was no time indicated for delivery. I got home from work at 5:30. Still no delivery so I called UPS and spoke with Ralph. He guaranteed that my package is on the truck and would be delivered by 7 pm which is considered their end of the day.

So I live in Canada and I ordered something from the states. The products are worth in total $140. I am being charged an extra $95.95 with brokerage fees. Also the HST placed is $30 which makes so sense because HST is not that much. I tried self clearing the shipment through CBSA but UPS just won't let me. I've been hearing about these scams and high brokerage fees and it is not right!