United Parcel Service - UPS Reviews

WORST CUSTOMER SERVICE EVER!!! I had to report this store because that is actually how bad they are in there! I have been twice now. The first time they charged us for tape to tape the box, which no UPS store ever has, but we paid and that was that. So we went again today and taped the box. Now they want to charge us to tape the label! I called customer service - this is not even allowed! They never charge! So this store is doing illegal charges! They were laughing and waving making fun of my fiance. I called to speak to the manager - he wouldn't give me his name and hung up on my face. I was so nice too! This is just wrong what they are doing over there! Hopefully me filing the complaint with the company I will get somewhere so others do not get fraudulently charged! Save yourself the aggravation and take the extra time to go to UPS in Salem, NH!

Bought a chainsaw from Home Depot online the week before Christmas and was told it will take 10 days to get it delivered to Post Falls, ID... Then it snowed and I get a card from the Post Office saying UPS can't deliver and if I want my package I can drive 35 miles to pick it up. Two weeks later (yes the snow melted many days ago) and UPS still can't deliver because of snow storm 16 days ago.

Was suppose to receive a package that required signature. MY Choice UPS sent email saying it was to be delivered between 12:30 PM and 4:30 PM. No show. Called Customer Service - may be delivered up until 7:00 PM. No show. Called customer service - may be delivered up to 10 PM. No show. Then received email saying a delivery attempted was made - lies. No one came the house. Called customer service, will have someone call within 1 hour. Received call, said driver could not get into security gate but my profile shows what the code is. Was then told driver tried to call. No one called us. Said driver say tel was out of service. Asked what number they called. They did not have access to that number. This was all lies. Now have to spend another day waiting at the house because package requires signature. Terrible service!!!

When waiting for a package from UPS plan on being home all day with your front door open. There is no delivery window. They state that a package will be there by 3 pm, don't count on it. Businesses have first priority, then whatever time they have left they will fit in your package. This is the second package this week (both overnight air - the most expensive shipping they have) that I have had to stay home all day long as the package is expensive and you can be sure that like the last one, they don't even knock. Drops the package at the door in plain view of the world and leaves. I am so tired of a worthless, overpriced shipping company. If you are going to charge me $40 at least have the decency to knock on my door before tossing my package that is worth more than the driver's monthly salary on the ground.

On Thursday, January 7, 2016, when I arrived home from work a notice was on my door that UPS had attempted to deliver a product that I had ordered and was waiting for. At approximately 8:30 a.m. on the morning of Friday, January 8, 2016, I called UPS to notify them that I work during the day and am not available until after 4:30 p.m. The representative indicated that UPS does not deliver on the weekend and that the package was out for another attempt to deliver today. I inquired as to how late UPS will deliver and she indicated that UPS continues to deliver until around 7 p.m. I then asked if UPS could deliver after 4:30 p.m. since I don't arrive home until that time. The representative indicated that the route had been planned and she could not instruct the driver to deliver at that time. She also indicated that a 3rd attempt would be made to deliver the product on Monday, January 11, 2016.

I ordered 6 bottles engine oil and other items from Walmart online. Outside of the Package, there is huge label "FRAGILE LIQUID". The package arrive tonight (01/06/2015) with a huge damage on the box and 3 bottle oil broken. The oil leaks everywhere and contaminate my other order. I am really pissed off! The delivery guy actually notices the damage and dropped the package in front of my house. Nobody ever knock my door and warn me the leaking engine oil!! I take the package into my house and notice the leaking oil!!!! I SPEND OVER HOUR TO CLEAN THE MESS AND MY HOUSE! The tracking # **. The most terrible delivery company in the world.

I used to love UPS because they have never screwed up any of my orders and were always on time, but things have definitely gone south. I ordered quite a large package from Bath & Body Works, I kept tracking the package and the day of delivery. I was sitting by the door the whole night waiting on this package. I checked my tracking again, and this time it said "12/30/15 7:24pm. The receiver does not want the product and refused delivery." I sat there in shock and disbelief, I had been WAITING the whole evening for that package & all of the sudden it says I refused delivery? I immediately called their customer service to change it, the lady told me that she would have some guy call me the following week to reschedule a delivery. I didn't think that made sense because it was a Wednesday (the day this happened).

UPS is still charging for fuel surcharges and fuel prices have been too low for the past year. Also they are charging for rural delivery to Bremen Georgia, when it is not a rural zone. In checking with Fedex, they do not.

A business is typically open from 8am-5pm. Unfortunately our UPS driver seems to think we are open until 7, because that's when the packages arrive. No amount of calls or complaints gets them to deliver on time, so I end up wasting time at the service center instead of running my business. I hope these people find themselves sitting on a pineapple soon.

FedEx really needs to put UPS out of business. I was promised delivery of a 2-day air shipment on Dec. 30th by Close of Business. Package did not arrive. And… by the way, this was NOT a weather-related shipment. I called UPS customer service which said it was out for delivery for Dec. 31st between 1:15 and 5:15. It is now 4:30 on Dec. 31st and I called customer service once again and they tell me it will not be delivered until Monday, Jan. 4th. How can a logistics company run on such horrible ethics??? This happens over and over… FedEx, this is your chance to step up and put them out of business!!! If I could pick 0 STARS for this service that still would not be good enough to rate their POOR system.

In June of 2014 I sold an art piece from a glass artist. UPS packed and shipped the item from Charleston, SC to Miami, FL. Some of the pieces of glass were broken. UPS instructed my artist to remake those pieces and ship to Miami for the customer. He did this at a cost to him of $1200 and shipped to the customer. UPS has failed to pay the artist. I have called multiple times on behalf of the gallery and the artist to every department UPS has. The UPS shop owner died two weeks ago of cancer. Even though the piece was insured, UPS has not paid. Every department I called had a different story each time. What recourse do I have???

Paid for a package to be shipped overnight on 12/29 with guaranteed delivery by 12/30 at 10:30 am. At 2:00 pm, I realized there is a serious issue. I called the customer service line and they stated "there is a 90 minute delay on all overnighted packages due to the holiday" - okay, I get that. I finally got a customer service rep "Marvin" on the line who told me he had no way of contacting our local UPS to find out what is going on. I know this is untrue because I've had similar issues with UPS in the past and they've always put in a request for the local UPS manager to call me back.

I purchased a guitar two weeks before Christmas. It was shipped on the 19th. Delivery was subsequently scheduled for the 30th, or 11 days. This included seven business days. My shipping address was never displayed on UPS's tracking system, so I had no way to correct it, resulting in a returned delivery because of one digit missing on the apartment number. When I called UPS to find out what was going on, I was informed the package could be picked up at will-call that night. But I was also informed I could meet the driver at a local UPS store to pick up at 5 PM, several hours before will-call opened. When I arrived 8 minutes before 5 PM, I learned the driver had left 10 minutes before that. No way to pick up. Now, after physically visiting will-call, I learn the package has been returned to shipping, and will now be re-delivered on Monday, January 4, or 16, yes SIXTEEN, days after being given to UPS and logged into their system.

Christmas package sat in my hometown for 6 days without delivery. Called UPS customer service multiple times but somehow it could not get from their yard to my front porch which is only 3 miles away. I called QVC last night about shipping a new one and then UPS finally sends me in a email this morning that it will be delivered today. No package came, so another call to customer service and now the shipment is frozen because QVC stopped it because they are shipping a new one which will not arrive for another week. At this point I am going to try very hard never to use UPS again.

I have damn worst experience of UPS shipment delivery. I have never ever got the shipment on time and when I called CC they just make ** excuses... If you want to send important things by courier please don't use UPS, otherwise ready to get ** from receiver...

I had rearranged my week to ensure availability for a package on a particular day which required a signature. I did not leave my entire day as it was the only available day I had made available to be home for it. After hours of waiting, I suddenly received an email alert stating, "Sorry, we missed you." I immediately called their customer service department to explain my situation before the driver got too far. They would not work with me and stated they will retry to deliver it the next day. I told them I would not be available and they said nothing they could do.

My package was supposed to be delivered before Christmas and got delayed to after Christmas. Not a huge deal since I know of the holiday shipping schedule. Checked to see when my package would arrive and online it says delivery was attempted. I checked the address and it, indeed is my correct shipping address (which is a business). I call UPS and let them know that the business is in fact open, that I was there all day, no UPS and no notice. The next day, they "attempted to deliver again" and again, say that we are not open.

I ordered a dress for my sister's wedding rehearsal / rehearsal dinner 12/22/15 and paid close to $20 for 2-day shipping. My expected delivery date started out right for 12/24/15. However, on the 24th it changed and said it would now not be delivered until 12/28/15. This was fine as I needed my dress by 12/30/15. HOWEVER, on 12/28/15 the delivery date changed again to 12/29/15. Then apparently they "tried" to deliver it on 12/29/15 but my house does not exist (although they have the right address and we have had several other packages delivered to our house just in the last 2 weeks).

I was expecting a package today to only find out UPS had a damaged header. On my tracking number in my ups.com come to find out it was carelessly handled and thrown with all my items I ordered ruined right before the New Years! UPS was informed and they did not seem concerned, Target was then contacted and issued my money back but this isn't the first time. UPS has careless employees and I'm rethinking using this service for shipping as I have had thousands of dollars ruined from careless of UPS. I used to work for this company and unfortunate for me I knew all the shortcuts they have provided for their loyal customers!

Ordered a package from Kohl's and they shipped it through UPS, and the driver said I signed for it which I never did. And when I called UPS to track my package the lady was so rude and told me I have to call Kohl's and tell them, which I did. I really think I am going to call my local news station because I don't think UPS is going to do anything to help me.

My passport was sent from Russia to China on December 23 and it's the 29th already and the package is still flying around the globe. First it went to Germany, got stuck there because of Christmas for 3 days, then it arrived to China yesterday then somehow moved to...South Korea!!! Like... why? Now, support says, it's in transit between SK and China. And it's been 9 hours. I had to cancel my entire new year's trip abroad because of UPS's disastrous service. What drives me mad the most is that support is not allowed to give us information about flights' schedule. They simply say, "it's in transit, sit and wait". The worst service ever! NEVER USE THIS COMPANY if you need something delivered to you urgently. Oh and PS, the sender paid for 1-2 days express delivery door to door and he was never ever informed about all the transit hubs but instead was told my passport would go from Russia straight to China(!!!).

I am in the service industry so I am all about giving people who provide you a service the benefit of the doubt. Packages get lost, it's the holidays, a million different things. Due to unfortunate circumstance I was out of a phone and had one overnighted to me. I got up early, waited in my living room for a knock at the front door or a buzz... nothing. I tracked my package again and it said "will try delivering again tomorrow". I ran outside, there was NO "sorry we missed you" note. Nothing. My front door is located in my living room so there is absolutely no way I could have missed someone making an attempt at delivery. That is what is most frustrating about this situation. It wasn't that they lost the package or couldn't get here until tomorrow, it was simply an ignorant person who didn't care about what they were doing. And unfortunately that reflects poorly on the entire company.

Never will I use UPS again. **, the owner of the UPS (store #0488 at Mission Bay Plaza) in Boca Raton, Florida is a liar & con artist who only cares about his store's ratings & taking customer's money. 7/16/15 I shipped a large box by UPS from Florida to Arizona. I bought extra insurance on the package and asked several questions regarding the shipping process to make sure my package arrived safely. **, the store owner, helped me bring in the box from my car and provided extra tape on the box and wrote "Fragile". Accepting the package he told me "everything was good" so I left feeling secure. I had ** word. 7/23/15 I received a notice that my package was damaged and they discarded some of the merchandise. I immediately ran over to the UPS store and ** from the store called UPS. She told me I will be receiving the insurance plus the delivery fee.

I had a package that I paid for 2 day shipping due to arrive. I came home early that day and I received a notification at 4:52 that there was attempt to deliver and nobody home. When I called UPS to find out what happen, I was told that the driver delivered to the wrong apartment number 2066. If he went to the wrong apartment then why didn't he deliver to the front office? The next day when my package was delivered to the office, I saw that apartment # 2066 was also there and the office staff told me the UPS driver told them he did not attempt to knock on our doors. So apparently there are lazy UPS drivers not willing to search for apartment numbers. I have a package due to be delivered today, my apartment office closed early today so I called UPS to speak with management to explain what happen and how can I be assured my package is going to be delivered TODAY.

I'm saddened by all the negative reviews. I've wrote them a few times to compliment their service. They ALWAYS get me my packages on time, are so nice and just blew me away with how fast my stuff gets here. I am a huge online shopper and I've always had such a great experience. Sooo much better than FedEx or USPS.

The delivery was during a strong storm. The package was envelope-size and light. Instead of putting the package in the mailbox those idiots left the package on the steps to be blown away. If not for honest neighbors my wedding band my wife bought me for Christmas would have been lost. So thanks you bunch of idiots.

I ordered gifts for Christmas from Walmart and was guaranteed they would arrive before Christmas. In the beginning I was quoted a date of 12/23/15 and I checked the tracking information on 12/23 and it stated 12/31/15. I placed the order on 12/16/15. UPS also provided me with the wrong tracking number. I chatted with an UPS rep on line, a Shaun **, but that person was absolutely no help at all. In my opinion, this is incompetence and false advertising. Very frustrating to say the least.

In this day of people stealing packages right off your doorstep, UPS delivered a large box, from Hollywood Racks, ordered from Amazon.com, to my porch and didn't even ring the doorbell. I was home, so I'm sure of it. In addition, the tape sealing the box had been cut already, so someone, at some point, had at least looked into the box. The nerve in this day and age.

Hours posted on the Customer "Service" Center on Valley Forge Ln N in Maple Grove, MN say that they are open for business until 8 pm. I have used this service center ever since it opened. The hours are not convenient, by any means, but service has always been pretty good in the past. I drove 15 miles in terrible holiday traffic to mail out 2 packages and arrived at this UPS location at 7:40 pm on Dec. 21, 2015. Was told I could not mail any packages out unless I had a corporate account. The 2 young individuals working there could NOT have been any ruder about it. When I asked WHY I couldn't mail my packages there when their door and website clearly say they are open until 8 pm, I was told I could only mail my packages if I had a corporate account. What?! Made no sense.

I went to the UPS Store 1836 to send a package by UPS on Friday Dec.18 around 2PM. When asked the cost to ship in time for Christmas the owner said $75 without checking and delivery on Dec. 21st for a 5lb robe in a padded envelope. It was expensive so I asked for the cheapest option a longer transit time before Christmas. He then quoted me $65 plus $15 discount. I was desperate and rushed, accepted $50.18 being told that it was the cheapest option arriving the latest day possible Dec. 24th. After leaving the shop still weary of the price, I checked shipping cost online and UPS Ground is $20 for a 4 day transit arrival Dec. 24th.

UPS delivered a sofa that I had cancelled online with Kohl's. UPS tossed the sofa into my backyard... We were not informed that it was being delivered. I was under the impression that the order was cancelled. Called UPS and they said they would pick it back up and return to Kohl's. UPS never showed up despite several phone calls. They would set up times where you had to wait all day 9 am to 7 pm and would not show. They did this twice. Finally we returned it to the store on our own.

Three packages have been delivered this week and left at the end of the driveway. One that was marked " fragile" was tied to a tree. Ups has never left packages outside in the weather before. Previous deliveries have been put on our porch!

UPS is the new United States Parcel Service. You get your package when they decide you get it. Forget about that "online" tracking. It is an absolute dupe to make you think you are actually tracking your package. Case in point, today, December 18th, I was scheduled to receive 8 packages. Logging into my UPS account confirmed they were on the truck "out for delivery". Never mind that several had been on the truck "out for delivery" for several days. Today, December 18th, I did not receive a single one of those packages on the truck "out for delivery".

In the past two months, I have been lied to by UPS regarding 2 separate deliveries, and treated with callous disregard by their customer service representatives when trying to remedy the problems. They indicated that they had tried to make a delivery 3 times in November when they had NEVER approached my home (was present the entire time with big window allowing full view of the street, never rang bell, never came). And tonight they sent me a phone message regarding separate delivery, claiming that the 33 lb. package had been delivered, when it had not.

Had a present delivered to my house and instead of putting it at the front or back door, the driver put it at my side door which entailed forcing a locked storm door open, subsequently bending the bottom of the door. Evidently in a hurry and too lazy to move to another door!!! Hope the door will function.

We paid for 2-day shipping on our package for an item that was essential for our wedding. It arrived on 12.16.2015. It took 8 days to arrive! Mind you, after calling Customer Service on the 3rd day, the response given was to call back at 9 pm if package still had not arrived. It did not, we called and guess what? Customer Service Department was closed!!! We had online account to track any delays. HAHAHA. (Yeah right!) The tracking information stated that package had arrived on 12.10.2015 in San Bernardino, CA and it took another 6 days to arrive at our residence all of six miles away!! We want our 2-day shipping fees returned and WE WILL NEVER EVER USE THIS COMPANY again! FedEx all the way folks!!! As this was related to our wedding, I can only say that I hope my grandmother's "life curse" be upon all members of this company. Talk about some BAD mojo!!!

I have shipped furniture for years and lately, UPS has been damaging everything we give to them. They lie to us on the phone and will not take responsibility for poor handling. I have lost thousands of dollars and have even paid for insurance. This company is a ripoff.

I shipped a limited edition serigraph. The artwork was received by customer completely destroyed. Broken plexiglass. Customer kept packing intact to show how it was shipped. Three layers of bubble wrap. Shrink wrapped, corrugated box on the outside, reinforced on the borders. Insurance for the amount paid. UPS picked up the piece for inspection. Discarded the piece and notified me that claim was denied. Do not ship with UPS. Please. Do not ship with UPS. They are irresponsible and unprofessional. The piece was valuable. Insured for $1400. I am looking for legal options.

They lost my parcel. It was sent from UK to Germany. It arrived in Germany where it vanished into thin air. No compensation.

Went to USPS to mail a package and the rate was $11.09. Decided to check ups rate. Mobile site came was couple of dollars less. Since package only worth $5, I wanted to spend as little as possible on shipping. When my son took it to ups the actual price $17.21. Thought he heard $7.21 and didn't notice till he looked at receipt after he left. Package is not getting there any faster than usps would have. Won't ship with them!! Again!!!

Every package that comes to my house fails deliver to an attempt with no one home. Meanwhile someone is always home. Last delivery was 12/10/2015. The lights were on and there were 5 people in the house. However, it was returned to UPS since they claimed no one was home to receive it. I spoke with Allison in UPS Yorktown and raised the issue with UPS main number 800-742-5877. The package was purposely shipped 2nd day delivery since my parents were traveling and they needed to have it with them. Allison, promised me that if I go to the Yorktown facility and pick it up they will refund my the shipping fee. Furthermore, she mentioned that the information will be under my tracking number.

We are still waiting for UPS to find our perishable, irreplaceable package, sent 2-day air from San Diego to Honolulu. This is not the first time UPS has messed up -- but it is the last time we will use them. Not only are they completely unhelpful on the phone, and falsely sympathetic, they have the gall to waste your time with a so-called chat line, where once you actually get someone, all they do is give you the phone number you already called -- and guess what -- same story as before. "Our investigation is ongoing and we cannot help you." Our package is very distinctive looking, but when you try to give them a picture of it to aid in the so-called investigation, they have no way of receiving it -- even if you go their office in person. Lousy lousy lousy customer service.

I dropped a package into a UPS drop box in New York on September 30 which contained my broken phone that I was sending back to Verizon. Unfortunately, I got a call 2 weeks later that Verizon never received my shipment so I called UPS to see what was going on. Apparently, my tracking number was not found and I was told to physically go to the drop box to see if it said the packages inside were picked up or not. It said "NOT PICKED UP" on the drop box and I relayed this information back to UPS customer service representative. At this point, they told me the investigations team would call me in an hour. When the investigations team called me, they said the package may have been stolen from the drop box and that they would start an investigation on the drop box.

Had customer send check to my office, arrived at hub in town however someone at UPS decided this check/flat overnight envelope was going to affect national security so they gave my envelope to "government agency". That was over 2 weeks ago and UPS STILL cannot tell me where my package is!!! I even called corporate HQ and they are also zero help - said they would agree with whatever district decided after I complained about response, that I should have my customer put stop pay on the check and issue me another one. Really?!!! I'm going to start using FedEx.

I was supposed to receive 2 packages from the same sender delivered via UPS. The first one was 4 days late. I tracked it and it was on the truck to be delivered at 5:30 am. When I checked on the online at 2 pm it was still on the truck to be delivered by the end of the day. I waited till 7 (Which is what they consider the end of the day). I went online and tried the live chat and it was closed so contacted them via phone and I was put on hold for over 20 minutes and when I spoke to customer service they apologized and told me to expect it by 10:30.

I have a business and getting my shipments through UPS has been nothing but a nightmare. My business has a drop off location but the drivers refuse to leave the package there even with appropriate settings. Instead they make multiple attempts and not leaving any instruction and send my items back to the company. It's hard to do any business. My shipments are always late because they are always being sent back. This company is ridiculous. I don't know how I can run a business effectively when they are constantly sending my shipments around the world and back to the place I originally ordered from.

Vital dental supplies were supposed to be delivered Next Day Air. The office was open and busy at 6:30 a.m. A tracking notice stated the office was closed and will be rescheduled for the next day. That is completely unacceptable and this is the 5th time this has happened.

I ordered a BMX bike over a week ago and it was supposed to arrive on December 10th 2015. I waited the entire day and nothing came. I check my status at 9:30 and it said "exception" and that my package would arrive the next day (December 11th). I waited and waited again but no package ever came. I call customer service and they were no help and couldn't provide me with any information. Long story short, do not ship using UPS. They will either keep your package and you will never get it or you will have to pick it up yourself.

Up until today, I have never felt compelled to write a review or post a complaint on any person or business. So, as I sit with these feelings of shouting to the world so someone else can feel my misery - I will look at this more of a statement of release or letting go. A six-figure check was being sent to me from a client for a large scale project I am working on. It was sent overnight and due to some "operational delays", it would take an extra day to arrive. We planned ahead for delays and this didn't bother me whatsoever... I, too, having employees - and realize things happen and you just have to go with the flow.

If you want to use a courier service to ship a product from Canada to the U.S. find another company other than UPS! I had a pre-paid return slip sent to us, phoned in for a pick-up & that should be good, right? Nope. Driver came to pick up and turned around and left. I called back and I apparently should have known that a commercial invoice is needed. Really?? No one told me on the phone when I phoned for the original pick-up. Doesn't help either when the driver thinks he's better than God. He has such an attitude! AVOID UPS!

6 months ago my head office changed to UPS from Fedex. Today I will be applying for the 33rd refund as UPS has not once had my shipment arrive on time. After setting up an account, they still cannot get it right. If I talk to 10 people, I get 10 lies, excuses or reasons why it didn't come. If I had a choice I would NEVER ship with them again. Fedex... overnight delivery, Saturday delivery... I can pick up from a location. UPS NONE OF THESE!!!

My brother was moving back to Ohio from Texas and sent some of his items UPS. When he got them, his items were missing along with broken. His dad's urn was in pieces. When he called they took the information and then sent an email saying it was not their fault. The lady tipped the box upside down right in front of him.

I recently opened a business and getting my shipments through UPS has been nothing but a nightmare. My business has a drop off location but the drivers refuse to leave the package there even with appropriate settings. Instead they make multiple attempts after leaving instructions and send my items back to the company. It's hard to sell anything this way. My shipments are always late because they are always being sent back. I had the shipments sent to my house with preference to send to UPS store and the request isn't granted unless I pay or upgrade. This company is ridiculous. I don't know how I can run a business effectively when they are constantly sending my shipments around the world and back to the place I originally ordered from.

I got my package on time but when it got here, a 200-dollar order with Christmas presents for my mother, it was sitting in full sun and wide open. The receipt with my information on it, gone, all items there. But why is the receipt missing and why was it open and still delivered?

Item was held in the sorting office right next to my house for 7 days. Tried every possible route to resolve the issue (email, phone, facebook) to no avail. It's just sitting there and no one wants to do anything with it for 7 days... It's still there.

I ordered something off amazon and it was suppose to be delivered to my house and left on the porch if we weren't home to retrieve the package. Well the delivery day came and went and the tracking said it was left on my porch. So I called Ups and told them nothing was left on the porch and ups said there was nothing they could do about my package not being there. I called Amazon and they immediately replaced my order at no cost and sent it out again....they didn't deliver the packed on the promised delivery date because nobody was home (even though I updated my options for the driver to leave on porch if nobody was home). I took off work to wait for my package.

I recently moved to a new town home development. I receive my USPS mail just fine, however I have had four packages returned to the sender by UPS. According to UPS they cannot find my address, mysteriously the USPS can find my address to deliver the card from UPS to tell me that my package has been returned. This is unacceptable for a shipping company, especially this time of year. I have called UPS several times to give them exact directions to my home. Each time, they assure me the package would be delivered tomorrow. That has NEVER happened. UPS suggests I travel 20 miles to pick up my packages from their warehouse in busy Atlanta traffic. Even though I have already paid for shipping. UPS execs... If I had wanted a job with your company, I would have submitted a resume!

My wife receives medication from a specialty pharmacy twice a month. In the past it has been delivered on time to the correct address. However this particular shipment went to God knows where. It for sure did not come to our address!

I had my son's medicine sent from mail pharmacy my insurance makes us use. They sent it UPS first time, I saw out for delivery so kept waiting for it, very expensive, and has to stay refrigerated so they in a cooler packed with ice packs. Hours later saw it said "attempted delivery no one home", I was here and my dog barks if someone even passes our house, much less knocks. They never tried to deliver. 2 days later delivered $2,000 in medicine ruined and had to ship back before would send new, so son was out of this for week. They UPS again and they delivered to wrong house, not even same street. Luckily people were nice enough to bring here. Told pharmacy no more UPS, now they send FedEx. No more problems.

I had a shipment to be delivered today, 8 December 2015, and the website stated delivery will be between 11am and 3pm. I contacted UPS on several occasions throughout the day and they kept reassuring me that the package will be delivered by 11pm. However, I checked again at 10:45pm, and learned that the shipment has been rescheduled for tomorrow 9 December. I wasted a whole day waiting on these people instead of them being honest with me in the first place. They knew they were not going to get it delivered. Why don't they just be honest?

I was notified that my package was in Mesquite, TX (less than 20 miles from me) on 12/6/15 and would be delivered the next day, on 12/7. On 12/7, I was notified that due to technicality, it would be delivered on 12 8 15, the end of the day. It is now almost 11 pm and I have still not seen nor heard from UPS where my package is, even though I have changed plans to make sure I was here when it was delivered. I even tried to use their chat just after 10 pm and was told it would be 18 minutes hold time, so I waited. Then I got the message that their chat time was closed, at 11:28 pm EST. Even though website says they are available until 12 pm, EST. I think it's time to check out FEDEX.

I had been left with a undelivered package notice on Friday (12/04/2015). I was required to sign the back of the notice to enable delivery for the next business day, even in my absence. I did so and pasted the notice in front of my apartment building. On Monday (12/07/2015) when I return back from work, I see the notice which I had previously left signed and there was another undelivered notice which the driver had left. Obviously because he did not see my previously signed notice. This time I signed the next notice and pasted it on the apartment door again. The next day (12/08/2015) when I come back, I see the package has not been delivered again. A final attempt to delivery notice left. I do not know why the driver overlooked my signed notices time and again. When I called the UPS office to reschedule a delivery, they said that it was not possible and they would return it to the seller.

Upgraded from UPS Sure Post to UPS Ground and made my local UPS store as a delivery point because I work during the week. They took my 3.50$ and still sending the package with UPS Sure Post and added another day of delay. This is unacceptable. The package was already in my city on a Friday. Today it's Tuesday and they automatically changed the delivery to Wednesday. The package is almost a week in my city and I have no idea how to get information. Chat is unavailable because apparently it's still UPS Sure Post, WTF. I UPGRADED to UPS GROUND. Was on hold for 18 Min. with no more info on my item. This was the last straw. From now on I will not accept UPS service. I could have walked a couple times around my city compared to what it takes them to deliver. ZERO STARS.

The driver sent my package to a wrong address. Then he putted a note on tracking website "The receiver states the product was not ordered and has refused the delivery." Now the package is sending back to the sender. I contacted to UPS customer service. They told me tell the sender send me the package again. UPS is a terrible company.

This was a shipment of essential/time-sensitive medication from a specialty compounding pharmacy in Connecticut to be delivered NEXT DAY AIR to Rhode Island - (approximately 100 miles away). It made it to RI within 8 hours of being shipped - then SAT in Warwick, Rhode Island from Saturday 12/5 at 12:30am to Monday 12/7 at 9:47am where it was finally delivered to Woonsocket, RI (27 miles away). I could have driven to Warwick on Saturday morning had I been made aware of this delay. The recipient of this medication has experienced a serious/permanent complication as a result of the delay. The package arrived with multiple red "NEXT DAY AIR/EXTREMELY URGENT" stickers on it - only adding to my frustration when it arrived 3.5 days later.

After tracking the package all day, showing it had been on the truck and out for delivery since 5:58 am, I get home at about 7:10 pm and it still showed "out for delivery". No problem, I turn on the porch light, go into the kitchen which is about 20 feet away and wait. At about 7:45 pm I look out the front door and there's the "we missed you" sticker stuck to the screen door. He COULDN'T have rang the doorbell OR knocked because we were right there and would have heard it. That was Friday, so I had to wait until Monday and drive to the access point. Very poor delivery service from this driver.

Recently ordered a pool table and had it sent to my mom's house who has a bad ankle. So she kindly asked the delivery guy to just stand the table up on its side and move it 2 foot into the house so that she could slide it the rest of the way. The ** delivery guy looked at her as if she were stupid and said "that is not my job". So she kindly asked. "Please?" And the guy just said it once again and left. I hope someone from UPS looks at this comment so that they can see this. ** YOU AND YOUR WORTHLESS ** WORKERS NOT WILLING TO HELP OUT AN OLDER LADY.

I had a number of items being delivered by UPS. They send you a tracking number which is useless. Package never reach you on that date. No email or text informing you if it's been delivered, or any attempts. UPS SUCKS. PERIOD!

I had 8 packages shipped from the same place at the same time and they were due for delivery today. My driver showed with only 3 of 8. All tracking numbers had been showing as "Out for Delivery" all day. Driver said the HUB had probably loaded them on the wrong truck. Later the missing 5 showed "scanned back at Van Nuys" again. I called the 800 UPS number to see if I can get them tomorrow since I need the merchandise for the weekend during the busy holiday season. First time was on hold for over ONE HOUR until anyone even got on the line. A few seconds into the conversation, it switched back to the start menu again! Called back, another 45 minutes to get a supervisor who couldn't sound more incompetent and rude if she tried.

Since 3 days I'm getting emails that my package will be delivered today. But when I call and wait 25min til somebody answers, they're telling me that the driver has too much to do and does not have time to deliver everything. Really? This is your freaking job!!! Hire more drivers! This is not my problem. I paid for shipping and it was supposed to be here 3 days ago.

Had an expensive package to be delivered to my house in a 3-hour window. Fifteen minutes before that window opened, I received an email stating that UPS had tried to deliver and I was not there. On the contrary, I was sitting 6 feet from the door and never even saw a glimpse of a truck let alone heard a knock on the door. There was no "missed you" sticker or anything of the like. He never came to the house and most certainly not up to the door. Called customer service number to figure out what was going on. It took me 20 minutes to get anyone on the phone and when I did, I wished I hadn't.

UPS rescheduled delivery of a perishable package until next business day (Monday). Reason? "The receiver has requested that we hold this package for a future delivery date. Delivery will be rescheduled." I was the receiver and did NOT request anything. It arrived 10 minutes from my home at their facility on a Thursday eve. UPS reschedules until Monday. Sad they made up an excuse. Unethical practice. Perishable item now will be ruined. Told by UPS I will be contacted on Monday before 10:00 a.m.

I have cancer and this organization was mailing me a package. So they rushed deliver it. It's been 5 days!!! Plus I'm on hold for like 2 hours and still going :(

Honestly I hate most shipping companies but UPS is by far one of the worst! Every single package is either delivered on the last day possible or late. Never a day before! Not once in my entire life have I ever received a single package a single day before the limit of the service (IE ground shipping is 3-5 Days. It always shows up on the 5th day or later!). What made me write this review is their most recent experience I am currently having with UPS. I ordered some things off of newegg.com. Well after waiting for my payment to go through the items finally ship! I in this case have paid for 2 day air! So on the 2nd of the items were shipped. The estimated delivery date is December 7th (Currently the 4th).

I ordered a Christmas Tree and several other items from Restoration Hardware over the weekend and paid for next day shipping. My packages left Restoration Hardware in 3 shipments on 11/30/15 and 2 of the 3 packages arrived at my home on 12/2. All were said to be "out for delivery" but I never received the 3rd package - the one with my tree in it. I tried to call UPS several times after the delivery window passed on 12/2 for them to say "oh, we may deliver up to 8 pm". Package was not delivered. Next day 12/3, UPS changed the status to "in Transit" from "Out for Delivery". Who knows what that means, they don't even know. They admitted that they didn't know where it was and would call me back. They didn't call. I called Restoration Hardware who said that they stayed on the phone with UPS until the package was found and it would deliver on Friday 12/4. UPS changed the tracking to show out for delivery 12/4.

Obviously no one cares or looks at this page but for the record the driver that made the last few deliveries to my home is outright scary. He threatened to take the pkg back so I would have to pick it up because I asked him if he had instructions to deliver to the back door which is my main door. My son is sick with MS and this was life saving medicine. The first attempted delivery he rang the front doorbell. By the time I got to the door and I rushed because I knew this driver was already mad from the last delivery - the UPS truck was nowhere in sight...

I had ordered something and per the UPS website, it was to be delivered on 12/3/15. That a signature would be required, which is fine. Our apartment will sign for packages if we are not home. I was able to get off of work so I could be home to receive the package since it is a Xmas present for my husband. I was home all day and I look on the UPS website and it says that an attempt was made at 2:44 and that an adult signature is needed and delivery would be attempted tomorrow.

UPS is the absolute worst shipping company! I paid for 2 day air on a package, got confirmation emails that it would be on time and the day of delivery get an email stating it would be another 3 days. When I call to inquire I'm told that the high volume for the holidays is to blame, meanwhile the tracking info shows the package sat in their facility for 2 days. Now my math says it's impossible to ship a package in 2 days when it sits in a warehouse for 2 days, no matter what holiday it is. If you can't meet the obligations then you shouldn't sell the option! $50 dollars in shipping for 2 day air and it's going to arrive the same time as a $7 ground package.

My two orders - one from Amazon and the other from B&H were supposed to be arrived on Dec. 2nd/3rd, 2015. When tracked the package, it said UPS tried to delivery but couldn't for 2 days - THERE WAS NO UPS STICKER ON DOOR. When I called the Customer Care, they wanted to charge $6 per package to deliver it to a literally next door UPS access point. The reason provided was that they had to take the package back and then send it to the access pt for pickup. Whatsoever, I don't see any logic behind it and the charge to just deliver it to next door access point. All my other packages were delivered to the access pt regardless of anything. It's only these two - 2 day shipping packages - got screwed up. UPS really have to change your strategy about the deliver system and please do apply some common sense rather than just relying on your computer systems to dictate your delivery mechanism.

What has happened to UPS as a company? I order from Amazon all the time, but every online company out there uses UPS to deliver. I have this crazy address situation, unreal, and provide the best address I can. UPS has delivered to me for years, so they know how to get to my house. This has been an ongoing battle and saga, but their most recent delivery "wrongs" to me are saying they have delivered packages when they haven't. This last time it is provable because the box they said they delivered turned back up at Amazon.

Paid for 2 day shipping and get a delay notice: "We have not yet unloaded the package from the trailer. This may delay delivery. Your delivery has been rescheduled for the next business day." However deliver date shows "Scheduled delivery information is not available at this time. Please check back later." If I lived in an area with severe weather I could understand. I have had this happen multiple times. Once paid for overnight deliver only to have it delayed 5 days because they could not be bothered to unload the deliver nor could I pick up the delivery even though the depot was only a few miles away.

My delivery guy is too scared of dogs. I had to sign for a package but when my 1 year old puppy came to the door to say hello and I told him he was friendly but the guy freaked out and just started walking back to the truck with my packages before I could sign. I told him wait but he didn't and I had follow him out in my socks to sign and get my package. It was raining and cold and he didn't apologize or anything and I'm not looking forward to getting more packages from him. If this happens again I'm switching my service. Just hire normal people who can at least stay professional.

They provide the ** service and they don't care about the customer. I'm wondering how can this company exist in the earth. I hope no one is using their service ever!

Ordered an item delivered by UPS. First off there was never any attempts made to deliver my package to my residence, instead I received a notice saying to pick up my package at a "access point". The note was not on my house door, it was outside the building on the door. I live in a residential building and anyone could have just ripped that off the door. It is to my understanding that they are suppose to place that notice on your front door not the front outside door of the building. On top of that there was no 1st, 2nd or 3rd attempt before sending my package to a "access point". My outside front door clearly states what buzzer to press for all packages to be easily dropped off and retrieved by the tenants.

Driver noted they delivered a package containing 70 photos of my small children to a house with a side door (my home does not have a side door). Supervisor said there's nothing they can do and to take it up with the original sending company. These are photos of small children, it is not a world where it is safe to have those photos missing with their address written on them. So disappointing a company like UPS does not stand by their service or by their customers and allows for such a situation to go un-investigated.

Horrible company and lousy service. Their drivers always seem to say they've visit you and need access even though I stayed home like all ** day, and service isn't much better. Always have excuses for their ** driver, had to go pick up the damn thing myself or get this. Wait another day even though I was supposed to receive my package within 2 days. How are they even in business??

I had a mattress being delivered to my new home and the driver never knocked on my door, he just marked me as not home. I requested that I be able to pick up my mattress same day from the facility and was told I could pick it up between 8 and 9 pm that night. I arrived at the facility at 8 pm and waited until 10:30 just to be told the truck was still out and that I had to leave so they could close.

Worst customer service yet. Paid extra for My Choice delivery window. The money is out of my account. My package shows confirmed delivery for today at 12-2. No one showed up or called. I called customer service. Spent another 20 minutes on the phone with a rep in complete denial, who would not even acknowledge I paid for the confirmed delivery. Now I have spent 75 dollars of my time, 3 dollars in gas, 8 dollars on My Choice confirmed delivery that never happened and still do not have a package that must be signed for. Now no one is home to receive it thanks to UPS My Choice.

My replacement phone was shipped next day air via UPS. I live in Claremont and the package got to Ontario (10 minutes away) on time before it was "incorrectly sorted" and sent to JACKSONVILLE, FL, which added 3 days to the scheduled delivery date. I don't understand how high priority mail could be mishandled so egregiously and I don't understand how they aren't liable in some way for being so aggressively incompetent.

I ordered a pair of shoes through Amazon and they were scheduled to deliver on November 31st 2015 but I was not able to sign for the package since I had been in class. There had been a note left saying they would try again at 1:00p.m. the following day. I went to their website and scheduled for it to be delivered at a market (UPS access point) near me. It was estimated to be there from 10:00a.m. to 8:00p.m. On Amazon it said it was delivered at 1:02p.m. but it was not. I am disappointed.

This company is horrible, this is the second time I had a problem with them. Around the holidays, they are a hot mess. Hot mess!!! They switched both of my packages up then they tried to blame me. They don't care, I had to sit on hold for almost 30 mins just to explain and she make me feel like I am dumb. And basically blames everything but this horrible company. I hate using them. Fedex is awesome. This company just don't care!!! I usually never do reviews but I had to this time!!!

They silently left a notice two days in a row that show the time they 'tried to reach me'. However these times I was at home waiting for the package. Now I have to drive somewhere to get it during finals week.

It was a very disappointed night today. Came home to find out that all of my packages were left outside in the rain without any plastic cover. They could have left them at the front door, where at least small roof is available. I hope it is not my regular guy who is usually super nice. I have a mail forwarding business and such damage will be unrecoverable for me. :( I wish somebody gets punished for this.

My employer shipped a package to me for me to start a new job. After I got the tracking number, I noticed that it is going to a wrong address (the one I lived earlier), and it was in the delivery truck already. I called the UPS customer service immediately and requested to forward it to me or at least tell the driver to stop delivery and return the package to their local office. The customer service rep did not tell her name and was speaking with a thick Spanish accent, had a difficulty in understanding me and did not seem to be too competent in her job. She told me that I may not request forwarding, only the shipper may, and assured me that "our drivers will not deliver a package to a wrong person and won't left it at a door". It turned out she cheated me, she cared of just getting rid of me but not helping me.

I send Package **, it was clear tape, you can see what inside the package. They broke merchandise on purpose, did not accept liability, did not refund the shipping cost. They said "It's all your fault." Do not USE UPS, 0 satisfaction with customer service.

I have had several packages delivered to the wrong address and no one takes accountability. This last delivery I waited home for my package and as I was looking out of my window I saw the UPS truck come. He turned around in the circle small in front of my house and then just pulled off. He did not leave my package. I called customer service and spoke with a supervisor that promised to get back to me within an hour... Never happened. Paid for a guaranteed delivery at noon but here hours later and no package!!! Please avoid using them!!!

I ordered a shipment of wine to be delivered. UPS emailed me saying "sorry we missed you". I stayed home from Black Friday shopping so that I could receive this package. They never knocked on my door. Not only did I not hear the knock but I have a dog at home all day with me that goes nuts anytime someone knocks on the door. Not to mention I had two cars in my driveway and all the lights on in the house. I had to have this package by Saturday which is why I paid for it to be delivered by Friday. I call UPS to fix it. They say "you can have someone pick it up 4 towns over" and told me if I couldn't pick it up, they would make an exception and have it shipped out Saturday. That never happened so I call again and they say there is no record of that.

I had shipped a brand new, 65", Ultrahigh Definition Curved TV from Orlando to the Columbia, SC area. I was at a UPS store where they recommended that I take my package directly to the shipping up to have it shipped. Upon arriving, they weighed the package and charged me $200.00. At this point, I feel confident that I will receive my package safe without any problems. If there was any doubt that the package might be damaged in route, I would have thought that the UPS workers would have mentioned that this package might need some additional packaging or a better box, or something along those lines. Nothing was ever mentioned so it was out of mind. Never the less, my television was broken and my claim was denied stating that the original, unopened box was not suitable for shipping.

I never write a review but this was the best customer service I received from UPS agent Marvin. On Nov 26th I placed my order through kohls.com and on Nov 28th I received an email saying my shipment was shipped to my old address in NY. I contacted Kohl's and requested them to change address or return the package. They said they are unable to do anything at their end as the order was complete. Kohl's even said that they will not be able to replace the order as it was my mistake. They asked me to contact UPS and request to change it. I called UPS and they had no information as the label was not generated yet and said Kohl's might be able to help me better. I told Marvin what Kohl's told me and he asked he will talk to them.

Not too long ago the UPS driver wouldn't deliver because of my small friendly dog outside. The old driver had no problem. In fact, they don't even pull in the drive. Instead he left my new IPad on top of the mailbox, next to the road, in the rain. We live about a mile from the hub and I went there to complain. Friday I had an early delivery and the guy left the package where it should be. A second package I was checking on and it said it had been delivered. Sure enough, out next to the road on top of the box. Anyone could have stopped and gotten it. Can they do that?

I am so frustrated I don't even know where to start. A delivery attempt was made on November 26 @ 1402. When I got home that evening there wasn't a delivery notification on my door. I went on the UPS tracking website and checked the status of the shipment. The UPS website said a delivery attempt was made and another attempt would be made the next day. Instead of missing the delivery I decided to make a change and pickup the package at a UPS facility across the city on November 27. The UPS site said the package would be ready for pickup.

Every year I send a small turkey to my son from Honey Baked Ham. This year was the worse experience ever!! The package was supposed to arrive on Nov 27th, the day after Thanksgiving. I even checked the tracking number online and chatted with someone from UPS. The item was placed on the truck (according to the rep) at 3:00 AM ready for the driver at 9:00 AM. They stated that it would get there before the end of the day (which could be 11:59 PM). To my surprise, the package never made it and this is the excuse one the tracking number: 11/27/2015 8:50 P.M. Delivery has been rescheduled due to holiday closures. Your delivery has been rescheduled for the next business day. I called the UPS Rep and was told that they do not deliver the day after Thanksgiving. Honey Baked Ham was not even aware of this. I am heartbroken about this.

On Friday November 27, 2015, at approximately 2:20pm, I was driving south on the 9200 block of Mellenbrook Road, Columbia, MD 21045. Suddenly I had to slam on the brakes, because the UPS deliveryman walked across in front of my car without looking. It appears he had just delivered a package at ** Mellonbrook Road, and walked across in front of my car, looking down and entering something in his electronic pad. I said to him, "You should look before you cross the street". He yelled back to me a smart reply which included the "F" word. I turned my car around, and saw that the truck number in the upper left hand corner was **. I followed the truck to be certain I had the number correct. He entered Presbyterian Circle next ,and I turned around to proceed to my home.

First let me say that the BBB giving UPS an "A+" rating and having 163 pages of complaints against UPS on the BBB website speaks volumes about the total lack of integrity at BBB. That said, now for the third time in recent memory, ordered a part to be delivered and paid 2nd day air rates. Sitting in my office Friday waiting for a one of a kind part that is needed to ship a system out on Monday and UPS is a no show. Check the tracking and see the notation that the "Delivery has been rescheduled due to holiday closures. / Your delivery has been rescheduled for the next business day."

I ordered a underlayer from Odlo, leaving all my details, and received a text on the delivery day saying that UPS do not deliver to a rural route!!! I live in London for god sake!! I left my phone number too!! Next thing, I get notified that the parcel has been returned to sender!! I will not be using them again, that is for sure.

I paid for next day delivery and took time off from work to be there for the delivery but the first I knew about the delivery was an email saying the driver could not deliver. When I went outside to check for a form there was a blank missed you form with absolutely nothing written on it, it was not filled out at all which as far as I'm concerned is further proof that this driver did not want to be bothered with anything slowing him down. I have heard the truck on other days and have waited by the door where even standing by the door his knock could barely be heard, never mind at we have a doorbell that he has never once bothered using. I called and requested that a supervisor from the local office call me and they explained that they would have a driver return between 5:00 and 7:00 and it's now 8:00 and after waiting on hold for 50 minutes I was informed that the driver has gone home for the night and they have no idea why he did not return.

My packages were never delivered. Not only did they not deliver them but some employee in wrote in on the system to send them back that I never ordered them. I never told any employee that. I actually was waiting on those packages for my business. The worst part is even after I called to correct the problem after speaking to a supervisor named Melissa **. I was promised they would redeliver that day. Instead of redelivering they updated the deliveries to say I was refusing delivery and they sent them back!!!

Had a suit shipped from Los Angeles to Boston for delivery to an actor for a premiere. Sent it via their next day air option. It arrived a day late after the premiere and the actor had already left. I lost him as a customer, lost the sale, lost exposure through press. It had been left behind at the Los Angeles UPS facility.

The projected time for delivery was after 11:00 am and before 3 pm for mail by air service. Package was dropped off at 7:56 pm, after a lot of hassle with the customer service and 45 mins of being on hold. Right now I am avoiding any purchases that deliver by UPS.

So I was expecting a package today and I decided to take the day off to ensure I get the package on time before my trip. Well... the package wasn't attempted to be delivered until 8PM EST. My bell didn't ring, no notifications were sent to my phone or anything that would indicate they were outside to deliver the package. But I did receive a notification that the package was being sent to UPS access point. I called them to see if they would come back and they said no because the time was after 7pm. I will NEVER use their services again. Keep it up, you will become history as well.

Ordered my son's high chair and paid extra to have it delivered on a specific date. When it didn't show I called to find out why. They tried to tell me I had been contracted already and my address was incorrect. It wasn't and they hadn't. The guy I finally spoke to didn't even speak English clearly. I will now be waiting an extra three days for something that I paid extra to be here yesterday. Highly disappointed in the driver that was an ** as well as the customer service out of West Springfield Massachusetts. They actually had the nerve to ask me to pick it up from their distribution center. Wow... Just disgusted.

This was by far the WORST experience. I had a package shipped to me - paid $25 extra for it to be here 11-19-2015. 1 representative told me @ 8am CST the package would arrive by 3pm no later than 7pm. 8pm still no package. I have a flight to catch @ 9:40. This package is very significant to my trip. Spoke with manager only for him to tell me it may not come until Monday. It may be on a satellite truck! SMH. NEVER again. I wouldn't use UPS to deliver a text message.

A late UPS trailer arrival has delayed my delivery. Up until last night it was telling me that my package would arrive today. I took the day off from work because I've been having problems with mail delivery services not leaving my packages or throwing them over my fence... I will never do business with this company again.

Everytime I have a package sent from UPS, they're delayed for some reason. What they say and do are two different things.

I received a postcard stating that the package could not be delivered. I called the Customer Service Department and verified the name and address. Instead, the package was returned to shipper. I spoke with the Customer Service representative (who gave out wrong information) and then a Supervisor who stated that packages are kept for only 5 business days. I did not receive the postcard until after the 5 business day hold. The Supervisor apologized but did not offer reimbursement of shipping charges. Find another shipping carrier to use!

I am working with a company who ships only via UPS. I order packages every 2-3 days and 50% of time, I get some issues with delivery. Sometimes they don't deliver to the apartment door but drop in building lobby where anybody can take it. Sometimes they deliver to the wrong apartment and the worst is what happened today. I was awaiting 2 packages from the same order and the same place. They separated them and one arrived in the morning. The second one is in the other truck and is traveling all over the city for 12 hours. They said they deliver by 7 pm so it's already past seven and my important package hasn't arrived. All I hear - "Sorry we can't know when the driver will arrive but please wait till the end of the day." It's awesome. I have to wait for 12 hrs for my package and still don't know if he is going to make it. No any responsibility, no any way to receive explanation, just excuses that don't help much.

I purchased a product from a large company. Upon payment I paid for expedited shipping. UPS had a power outage in Kentucky as a result I would not receive my product, which is a birthday gift, as planned. I offered to pay over night shipping and they said no. I also offered to pick it up when it got to Mass they also said no. Because I complained about their service, UPS intentionally kept my product in New York for four days without any movement. It has been over a week since I paid for three day shipping and my product still hasn't moved from New York. UPS NEVER TOOK RESPONSIBILITY FOR THEIR ACTIONS. I WILL USE DHL OR FED EX FROM NOW ON. This is the second package in two months from UPS that I have had issues with. The last package, a pair of sneakers, they flat out lost. Luckily Finish Line was very helpful in sending me a new pair free of charge.

Over a freaking DOG harness!!! I pay for next day air, but *gasp* I work so I cannot sign as I AM NOT HOME!!! Day 2 of "missed delivery" now FORCED to use their stupid "Mychoice" (ironic name as it isn't my choice to sign up!!). Now I get UPS ads...

I was not home when my package was originally delivered on 11/9/15 since my husband and I were at work. I rescheduled delivery for today, 11/13/15 for a charge of $5. Package was to be delivered by 'end of day.' My husband stayed home on 11/13 and never went anywhere since there was no time indicated for delivery. I got home from work at 5:30. Still no delivery so I called UPS and spoke with Ralph. He guaranteed that my package is on the truck and would be delivered by 7 pm which is considered their end of the day.

So I live in Canada and I ordered something from the states. The products are worth in total $140. I am being charged an extra $95.95 with brokerage fees. Also the HST placed is $30 which makes so sense because HST is not that much. I tried self clearing the shipment through CBSA but UPS just won't let me. I've been hearing about these scams and high brokerage fees and it is not right!

Sent eleventh of October cost $150 + and not received until 17:25 thirteenth of November. Action on delays took many phone calls and emails to UPS, only anything happened when I insisted on being passed up line to a manager or supervisor, otherwise only got meaningless jargon answers, no actual action. Parcel was delayed in Singapore and UPS unable to give proof of them contacting the sender to sort out the reason for the delay, they certainly did not contact me the receiver. This is a fact even though the tracking details showed they would contact one or both of the parties. They should give a 100% return of the cost, no service. One month and two days to deliver the iPad I left in an apartment in San Francisco!!! In my opinion PATHETIC.

I ordered 2nd day air for an item 1 week ago & still no item. It's UPS's fault & all they say is "We're sorry." UPS takes no responsibility for their actions & mistake! I need this item tomorrow. No being reimbursed for paying extra for shipping, no nothing!

This has been the worst experience ever. An overnight envelope was shipped to me. When they collected payment they promised delivery by 10 am next day. Package arrived to distribution center at 6:35 am. Delivery truck never showed up at 10 am as promised, even the fact that the center is only 5 minutes away from our location. When I called almost at noon time, they took a complaint over the phone, and they had someone call just to inform that the delivery time was not guaranteed for our area. But they did collected the overnight by 10 am Fee. That is why I will suggest to everybody to use FEDEX instead of UPS. The UPS stock has been going down and down and down on Wall Street, and there are rumors that the company will go out of business by the end of 2016.

I'm generally quite happy with UPS, except for two things. When you bring in the USPS, it drags your service way down. Why can't my delivery person ring the bell when a package is left at my door, especially in the pouring rain? My door bell is clearly marked, but I fear they would rather toss the package from a distance, rather than go up the two steps to my front door, where the bell is.

I sold a large vintage mixing bowl on ebay. A friend recommended using UPS to safely package as it was large. I brought the item to UPS and told the person I needed it carefully packed. While I was creating a UPS account she packed it. I paid in full and was told it was automatically insured for $100.00. I was given a receipt.

I paid for overnight delivery to arrive on 11/9/2015. I tracked the package through out the day and it showed on the truck for delivery. At 7pm I called and was told that it could be delivered after 7pm. At 8:30pm I called and was told they forgot to put the package on the truck. Rep stated that someone from the "office" would call first thing in the morning. No one called. I called "customer service" and was told it would be delivered 11/10/2015 when they felt like it. I was also told that the "office" would call me by 11am. They did not call. I called customer service again. Same story. They will deliver it when they deliver it. They don't know why the office didn't call back. Finally spoke to the "office" but they said they didn't call me because they couldn't figure out why they didn't get it out. Same feedback. We don't know why and we don't care. The worst customer service ever.

Despite my address being the same for 2 years, and being correct on every package sent through them, they rarely bring my packages to me. I regularly am required to drive to their warehouse 20 minutes away to pick up my packages. All of this despite being told that they have GPS and knowing that my address correctly shows up on multiple forms of it, they seem to believe that my street address is incorrect. I wouldn't pay them money even if my life depended on it.

I was supposed to receive my package on Thu before 8- overnight early delivery for $129. I'd left my phone at home and wanted it back for my vacation. The first morning, after a missing package, I was told "we forgot to mail it". The second attempt was stalled by a broken truck. I finally received my package (after many talks with UPS and their shipping store) TWO DAYS later than it was supposed to arrive. That's two days of inconvenience not to mention no photos of my trip.

A package was sent via UPS to my old address where I no longer lived. I paid $40 and signed up for UPS My Choice Premium service in order to re-route the package to the new address. The service did not work. Called about refund and requested to hold the package at their facility. The representative Vincent told us there was nothing he could do and the package would be dropped off at the old address. When caught lying and asked to be connected to his supervisor, he hang up on me. I was able to get ahold of another customer service representative to put the package on hold. UPS is a FAILURE.

Damage/Vandalism to my shredded 75 lb delivery - The photos speak for themselves. UPS has a complaint department on their website. They have no multiple choice category to describe this. I hope they contact the shipper and get a parts list along with assembly instructions and missing parts.

I have attempted to ship a package for the third time now at three separate locations. Every attempt has ended up with the package returning to my house "Incorrectly sorted". They even went as far to remove the correct shipping label and slap on one with my address as destination instead. Do yourself a favor and use another carrier. Put these guys out of business forever. In this day and age where many individuals rely on fast and accurate shipping, companies like this do not deserve any business from anyone. Trust all the negative reviews, it does not get any worse than UPS.

So I ordered about $50 of stuff off Amazon and they forced UPS on me. So now I decide to try to limit the amount of things that could go wrong. So I wait on my porch for the day of delivery to meet the guy just in case I had to sign anything. Well the day padded by and I don't see any hint of the UPS man. Mind you, I never had any issue of any carrier not being able to find my house. So I give up and go inside and look it up. Apparently they had tried to deliver it and couldn't (delivery instructions of "house on the corner with a chain link fence" wasn't enough apparently.. it's the only house like that in my small neighborhood on a college campus). They said they left a delivery slip, but didn't obviously because that would be too easy. Instead they gave the package to USPS for some reason, because if you can't complete the job, you might as well give up and let someone else try, right?

Driver lied said he attempted delivery, I watched him, he never got out of truck. Then he lied the second time, said he came back and I moved (funny huh). That too was a lie. No truck ever came down my street. Here it is three days later and still no package. They, UPS, are covering up for that driver and are doing nothing to rectify the issue. I will NEVER order anything again if UPS has to deliver.

I ordered something that weighs less than one pound over two weeks ago, with an expected delivery date early this week. It didn't come in on time, so I've been tracking the package. It only made it one flight every couple of days, and the worst part, it got into my state and now it says the delivery is delayed for some "security scan", but no expected date for delivery is available now. IT WAS ALREADY LATE and now this? Will I ever receive my one pound package I paid ten dollars to ship??? I am beyond frustrated. Would not have written this review if I wasn't. Not cool, UPS. Not cool.

I had a package for delivery. I took to 3925 W. Touhy Ave, Lincolnwood on 11/3. The store employee said, the package box is not good if I have another box. Since I did not have another box, he said he has a box. He packed my package in a bigger box, charge me for the box and delivery service based on the size of box. Since he did not explained to me about the charges, I told him to cancel it and refund me. He said, he already process it. If he cancel the service still he will charge me for the box. I feel being cheated, not explained to the customer and charge extra money. I will not use UPS service or recommend to anyone.

Wrong address was corrected. Delivery date delayed to receive on 11/02 no package. Was told due to address change delivery date change to 11/03. Still no package, called company and was told would take another day because of address and there is no estimate time of delivery. This is not the first time this has happen. Customer service was not helpful.

I waited for a package from Amazon.com via UPS. I checked the tracking after waiting all day, it stated that driver attempted delivery, but was given instructions by me to pick up at a UPS access point. I called customer service, they informed me that a supervisor will call back which never happened. Terrible.

This appear to be a popular theme with UPS. I order some cloths from the US, worth about $200, I have to pay custom so they refuse to drop it off at my door. They made me drive across the city to the airport to pick up my stuff, when they have numerous location near my home. Custom fee were almost $80 on a $200 order. I refuse to pay and requested they return to the sender. I told my "sender" to expect a return. The package was never return and was eventually lost. I wasn't notify of this until I checked back in 3 weeks later.

Ordered a item from a place in San Antonio, TX. Item was shipped from a UPS store and weighted in 38lbs. 7oz. Cost were around $ 93.03 with fuel surcharge of $ 4.75 (fuel lowest it's been on country in over 10 years). A delivery fee of $7.25??? What??? The package was coming to North Carolina. Then package did not arrive the day it was suppose to and their reason was it was addressed wrong. Well, I have the original receipt from the shipper and all the information is 100% correct. So they just plain out lied and robbed me on these shipping cost and fees. I will never use the UPS service again if there are any other option. It is a shame and disgrace that a company can rob folks and get away with it. Would not recommend anyone using UPS at all. USPS is a much better option and so much cheaper. What a joke. Please research your options in the future, potential UPS customers.

There is several days that they should bring my package, but they are holding it with no reason. I had call them at least 6 times but the only answer is "oh don't worry you're getting it today," but nothing happens. They still have there. And finally got a call from distribution center in Riviera Beach. It was extremely rude person to say "you have to wait till next week because we can't do it today" and hang up! I still don't get my package. I just give one star because there is not option for less.

As I was creating an account with UPS so I could file a claim, I heard my screen door. So I went to the door & there is my package, with crunches all over one side, right near to the "Fragile" sticker. The sticker on the package shows it was delivered to Macys Dept. Store, which is WEST Hillcrest Dr. even though the address was EAST Hillcrest Dr. Apparently they think there is a dock at my apartment complex... Very poor customer service & apparently the employees are illiterate. I surely won't be using their services in the future.

UPS made three attempts to deliver a package. I had made a request not to deliver if there was no one to sign because UPS had delivered a 500.00 package of mine to the wrong address. I was working and unable to be home during the day. On the 3rd day I expected them to give me an address to pick up my package. I called the 800 number but could not get through to a person to help me. When I went to the place I had always picked up my packages, it was returned. The people who had sent it did not require a signature. The driver did what I had asked but to then return the package was ridiculous without giving me an opportunity to pick it up. They say it says I have to call and put a hold on the package. That was not the way it was in the past. I refuse to use UPS ANY FURTHER.

I am picking up my package at UPS on Delaware Ave Buffalo, the representative Steve was very rude. I did not have my license, but I had picture bank card with my name and SSC. He was very rude to told me leave. And he lied that he needs to scan my driver s license. When I come back, all he did was to type in my name from the ID, which he could have done with any of my picture ID! And he took extra long time to give me back my package and making me wait. Shame of UPS having this type of customer service. Won't use your service ever again.

I placed an order with a precious metals dealer and they sent the package via UPS. Since the dollar amount was quite large a signature confirmation was required. The precious metals dealer received, processed, and shipped my order promptly. I received my order as stated on the order/tracking email notification. I was expecting to sign for this shipment but to my surprise UPS left the package on my front porch. Doesn't UPS know that when a package comes in and says Confirmation Signature is required it MEANS A CONFIRMATION SIGNATURE IS REQUIRED!!! Very disappointed in the way UPS does business. What would have happened if someone would have walked by and took the package? I would be dealing with the precious metals dealer, UPS, and I would probably be out quite a bit of money. Next time I see it is going to shipped via UPS I will think twice about using that delivery service.

Two days in a row I've had packages throw at my door, literally. Yesterday I was on my patio and watched the guy from UPS walk halfway up my staircase, followed by a loud thud against my door. No knock, just the obvious sound of something being dropped. My patio is approx 10 ft from my front door. I open it to find the package (containing my brand new camera) but the delivery man was already gone. I walked back to my patio to get a look at him, and he was already back in his truck (which is across the sidewalk and down another flight of stairs - so he was booking it obviously). I immediately called customer service and made a complaint - and was told a supervisor would be in touch with me. It didn't happen.

I had a package air mail to me over night. It was delivered (tried) but I was not home. I called to make arrangements to get it but no help. I took the next day off and NO PACKAGE??? I CALLED THE UPS SERVICE DEPARTMENT 4 TIMES. First I was told it would be here at 4: PM. NO package. (NO SURPRISE). Called again and I was told at 6:00PM. No PACKAGE NO SURPRISE again. I will l never use UPS again and want my money back for the overnight air fare!!! I will tell all my friends about UPS. The WORST company in the WORLD...

We had a couple inches of rain yesterday while I was away from the house. I returned home at 8 pm and was greeted by 5 packages left on my porch, on wet carpeting, with only 1 box in a plastic bag and the other smaller 4 pkgs laid on top of the larger one with plastic laid over top of them all with the ends tucked under. NOW, not only did it pour but the wind was horrendous. Needless to say that the 'cover' bag was not covering anything, but off to the side, filled with rain water! Thankfully the shoes and boots (gifts) were inside another box and stayed mainly dry.

On Oct 8th I ordered a small item via Amazon Prime. It was shipped using UPS. On Oct 16th (so much for 2 day Prime delivery) an "Info Notice" was on the door of my building informing me that after a single delivery attempt the package could be picked up at the nearest location, a UPS store a few blocks away. The package was available for pickup on Oct 19th. Problem is this particular store is at the corner of Castro and Market in San Francisco, one of the very high tourist destinations in the city and finding open metered parking just doesn't happen. What if this was a large package? Plus this location, although close by my home is not the slightest bit convenient for me.

I've always had problems with UPS for as long as I can remember. Even living in 3 different states and many different towns. Once living Oklahoma I was having a cell phone delivered so of course I was waiting by the door literally for hours. Finally after that grew boring I sat on the couch to watch some TV which was right by my big living room window. I hear the noise of a truck and peek out my curtains, it's UPS. I'm so excited and I watch him, but to my surprise he comes out of the truck with no package comes to my door, and doesn't knock and walks back to the truck and starts to start the vehicle back up.

Received a "delivery attempted" notice at 7:34pm. Both my husband and teenage son were home expecting my package containing high end meds. Of course your call is routed to some other country where they have the slightest clue of what's going on in America let alone your state down to your county, city! I was livid when my insurance company called me at 8:19pm to inform me they received an alert, an attempt was made by UPS and no one was home which by the way we reviewed the time and date the package was to come and I verified someone will be home as well as requesting a signature for package. Unfortunately, this is not the first time these drivers from Secaucus, NJ are falsifying their so called attempted deliveries!! I have previously contacted supervisors whom apologized and this and that but apparently, the problem is not fixed at all!!

I've been in the house all day waiting for my package. I've been tracking it since they shipped it out. First the website didn't even inform me the delivery guy was in the area. Then, the person never even rung the doorbell to tell me he was downstairs. I updated the page and it said "First attempt made". This is unbelievable something I need today won't even be delivered. I had high hopes for this delivery to go well but, instead it was terrible. I called customer service and asked can the driver turn around with the package and they said no "It can be delivered to a place downtown". If I was able to carry the package I wouldn't have clicked the delivery option.

A package from Richmond, VA to Atlanta, GA sent via Next Day Air wasn't delivered because the driver felt the upscale neighborhood in Buckhead was unsafe. So after spending $62.62, the package was not delivered. The sender wasn't notified of nondelivery.

I am in Home Remodeling Business. I purchased a product from Overstock for my client on a Monday and I paid expediting service so that I get it before weeks end. My client had a party over the weekend and this was an important part of the decor. It was supposed to arrive on a Wednesday and when it didn't, I traced the package and sure enough the driver stated that there is no such address.

I ordered a microwave from Target and it was delivered by UPS. It was dropped off on my porch after dark and there was NO knock or anything to let me know they had delivered it. I just happened to check my door and look out the window and I saw a HUGE box. I could hardly get the door open because the box was twice as big as it should have been and it was placed in front of my door. After getting it opened, I did manage to get the microwave oven inside. I am an old woman and that was a very difficult situation. Why do they put small items in HUGE boxes and then deliver them after dark? It was a very frustrating experience and I am very upset. This has happened before? Please re-train your drivers about deliveries. Everyone is not a SUPER woman. Thank you for your concern. :(

I am trying to get 8 packages shipped from Honolulu to Minnesota. Since I am paying the shipping cost I thought it would be nice to know what they are. The packages were picked up on 10/22/2015 and I started with live chat, who then said I had to a 1800 number. After I was transferred several times I still had no answer. They could look up the tracking number and see they had the package, that was it. Today, 10/23/2015, I again called the shipping department, who transferred me to billing who transferred me back to shipping who transferred me back to billing. The billing department then told they don't do the invoice's until Saturday and that I won't receive an email until Monday with the shipping total. Why that couldn't be told me in the first round of phone calls, I do not know.

I transferred at New Mexico, and I use ups service and my experience is bad. My bag was broke and my stuff are too.

I shipped a package containing a rolling mill for jewelry making, which I weighed on bathroom scales at 50 lbs. I packaged each roller individually which were already in cardboard boxes. The machine was covered and packed tight with other shipping materials. The package arrived in pieces at the customers door and during this process UPS tried to charge me an additional $9.00 for shipping-they said the item was not shipped in a cardboard box-which it was-as the customer and photographs attest to. If the package was not acceptable to transport, my question is why was it ever loaded onto a truck and why wasn't I contacted that it would be repackaged at an additional cost. When it arrived at the customer's home parts were missing and the packaging as well. The package was insured for $200 and UPS is trying to blame me for their irresponsibility.

UPS actually lied to me! On 10/21/2015, I received a UPS email that a third final attempt was pending. I called UPS in an attempt to divert but was denied and told authorization needs to come from merchant. Did that, then I called UPS back for confirmation. Was told that package had been attempted at 2:18 pm but was dropped off at agent drop location. I went there was told, "no package here." Called UPS and was told, "package not there, sorry." It's 5:21 pm, still pondering a refund from Merchant.

I am not sure what is going on lately with UPS, but lately service has been abysmal to say the least. I placed orders from 2 different companies, one with a 2 day shipping, another w 3-5 day shipping. The first item is now going on 15 days. My package has travelled across the country, and still no delivery time in sight. It took 4 days for me to even get an update, and then it stated a sorting issue had occurred. As of today, my item has traveled through a variety of states, all of which are completely opposite to where I am.

Once I met the delivery driver of UPS, I never rec'd my pckgs. She stated to me "Oh, you are the guy that is never here," and ever since, she has not left my packages at my leasing office. She leaves notes stating package will be sent back.

On September 19, 2015 I sent my adult children who reside with me at the same address to pick up our package. When my children arrived at a scheduled pick up at Hewitt NJ location, The store clerk Marsh as he said that is his name and is the owner asked my kids for their ID. My children proceeded showing their ID and he told them without a reason "Your mom has to pick up the package." I went down there and argued and was told it is his decision who is allowed and with no reason. So this Marsh saw my autistic son and refused to hand over the package. This is a shame. I called UPS 3 times and nobody contacts us back. Furthermore when I track package in tracking it states I refused package 2 times on Sept 21 2015. Please keep in mind I worked on Sept 21 and did not refuse package.

9/25/2015 I spent 84.30 to have an envelope containing passports overnight early before 9am Saturday delivery. I shipped out of a UPS Customer Service Center in Lawnside, NJ Friday 8am to UPS Store New Orleans, LA. When my newly married son and d-i-l went to the LA Shop at 10am the package was not there, which was a major issue since they needed them to board a cruise. I called the UPS Customer Service Center and spent 90 min on the phone while they tracked the package. It was found to be misdelivered by the driver, wrong address. (Oh they admit this but refused to change the delivery status online). Now how this is done since it was addressed to a UPS Store!

Literally, 4th time in less than one year. Attempted delivery while I was home, they just don't care, they don't look for the place, they don't ring the bell. I always call them and ask to place the parcel to their depot, but try to call them, and good luck! You will get lost in an automatic voice looping and looping same things over and over. Luckily I find a way to speak with a real person, when you call select "get a quote" and ask the lady to be transferred to customer service. Just give up. They will never deliver a parcel at your house.

It took packages that were to be delivered on the 13th until the 20th. Numerous phone calls were made to advise the address is a secure location and what to do for access. It is clearly a business. They were told "we close at 4." Two delivery attempts were made after 7pm. For the third delivery and a few phone calls later I decided to stand outside of our business and wait so as no to "miss" the delivery. It was clear per my phone calls on that day the driver received the calls about our closing time of 4pm. He decided to close out all three packages at 3:53pm saying no one was there. Now I stood where I could see the whole street coming into the business. NO TRUCK came up the street. This was Friday.

Ongoing claim for over a month now. Shipped on Sept. 4 from NY to AZ. Received on time with damages and 75% of its contents missing and replaced with crumpled brown paper. Sent it back to UPS for an investigation and was told it was ineligible because it wasn't placed in the proper box for shipping. It was measured and weighed at UPS facility and I was never told it didn't meet the proper shipping requirements! All of the important contents were stolen from the shipment and the only things that were left in the box were the small soft pieces of clothing I added to fill the voids and keep the weight down. Gone were two sets of tools, a VTVM meter, a scientific calculator, and a Craftsman air inflator, as well as other small items in the second tool box. I didn't take any extra insurance as I never had any other problems with UPS and the stuff wasn't brand new.

This is not the first time UPS in Puerto Rico has failed to deliver a shipment. But this time it was so annoying and the customer support was so rude that I just had to open a complaint (I also sent an email to their online customer support so they can keep a record of this). I have a shipment coming from the mainland US. I pay for the shipment, the other party sends it, UPS confirms the address so they send it over to Puerto Rico (the end point delivery). Time goes by, I don't get the shipment so I contact the other party and they track the item only to find out it was stuck in Santana since the 7th. Once it arrives the team in Santana Puerto Rico mark it as invalid address? What? I've been receiving items to that address for years, FedEx never had this issue.

I had purchased a new camera lens from B&H Photo as a surprise for my wife on Friday the 16th of October and requested overnight shipping and paid the extra charge. That meant that the package was promised to arrive at my house no later than Saturday the 17th. Well, at 3:25 that morning (Saturday) I received a tracking notification from UPS that, and I will quote...

I sent off overnight delivery for an important piece of paper. Cost me $140 for shipment and return. (made sure to have return label & envelope included.) After day 2, I called the receiver. They stated there was no return label and no return envelope. I called UPS, they wanted to say, "it must be the receiver's fault..." I said, "I don't care whose fault it is. I need that paper by tomorrow." So they charged me an extra $7 for the envelope which was their fault to begin with. I didn't complain because this paper was very important and I could've lost my employment if I'd not had it.

I went to this UPS store in Glen Allen, Va (store # 4812) to ship three very small jars to three different addresses in Illinois. I was charged for each one; $3.15 for an 8 x 8 box, $1.22 for a Mat Std (?), a $2.35 Serv Std (?), and $13.96 for shipping. The weight was listed as 2 pounds each (they were in fact approx.10 oz. each). This brought the shipping charge for each jar to $21.00!! I have Previously shipped them to the same addresses from another UPS store in Charlottesville, Va (store# 3344) for a total of $15.00 each in a much smaller box with no additional charges. I will never do business with the Glen Allen store again and I would advise everyone else to avoid them also.

UPS driver delivering at ** was park, blocking entrance of parking garage. We told driver it was wrong, he responded "** you, **!" About 20 cars trying to get in the garage. We lost our doctor's appt. We reported to UPS, they said they will get back to us in one hour. It's been one week and nothing yet. That's part of their training...

Ordered Halloween Costumes were to be delivered on Oct. 8th. Missed one delivery, asked for a second attempt. Ups re-sent package back to merchant. I had to call to stop the reroute get. Was told would be delivered Oct.16, then the 19th and now the 22nd. Have been waiting for Ups Supervisor to return my call. Still hasn't happened. At this rate I will need to get a full refund because I may not get costumes before Halloween.

I shipped a package on Sept. 30, 2015. Correct address and correct phone numbers for me, the sender, and my daughter, the recipient, at a residential address in Denver. I never got any notice of delivery and neither did she. They claim they tried to delivery but it went to the Denver holding facility without either of us being able to find that out. They could not tell me where it was. My daughter was calling their facility everyday and suddenly they say it is there and they will send it upfront for pick-up. They told her she has 15 days to pick it up. She gets there the very next day and they say it has been shipped back to the facility here in Florida. THEY NEVER CALLED HER NUMBER OR MINE. THEY NEVER REALLY TRIED TO DELIVERY IT. What is the truck driver doing, sleeping in the van?

In June 2015, I spent close to $500 to have 13 boxes mailed from Michigan to my home in Texas. The boxes arrived on the day expected but not how we expected to find them... 10 out of the 13 boxes were soaking wet and falling apart. I called and spoke to the local office and they gave me the runaround, ending with "We'll call you back and resolve this, promise!" I never heard another word from UPS. So I wrote to the Georgia Attorney General's Office, who in turn wrote to the CEO of UPS David Abney, who in turn passed it on to someone else in UPS, who in turn passed it on to the very first person I spoke with back in June, who actually had the nerve to ask me what is the issue... like she had no idea what my complaint is. I want UPS to give me back the money for the 10 out of 13 boxes that arrived soaking wet!!! WHY IS THAT SO HARD FOR UPS TO UNDERSTAND!!!

Customer service is horrendous. Constant blame game. With no effort to correct mistakes of make things right to customer, when time and time again a lost package cannot be located on their possession. I have never written a review, and usually have an understanding and compassion if a company or individual admits and corrects their mistakes, and is willing to make it right on their end. UPS and its customer service and management are trained differently! They will admit to losing packages, but will not offer any valid solution, or recourse by the customer such as next day air, or even express, when clearly items in their possession are missing? Very unfortunate this is the normal and most consumers are unable to do anything about it. Even when changing shipping companies..

I had used UPS in the past voluntarily only to be completely disgusted with the level of both indifference towards your questions and complaints and complete disregard for the condition in which their shipments arrive. This having been a good description of ALL of my voluntary encounters with UPS. I made the simple logical decision to never use them again for anything, lest I encourage them to continue with their incompetent **. This being said, it is astounding the number of retailers who refuse to offer an alternative to them for express shipping. I have been, constantly in the past, forced to chose between a multitude of fancily marketed options for the same exact pile of ** service that UPS offers, or chose USPS standard which can take "up to 15 business days".

They are not able to find my address; yet have delivered to me before. Then online updates tells me that they have sent the package to USPS. This was on Thursday, 10/8/2015. On 10/13/2015, I receive a postcard from them telling me they cannot deliver my package, to pick it up in Queens (I live in Brooklyn), or call the number; my shipment will be held until 10/14/2015.

I work for a company that sends multiple packages weekly. Many of us have issues with tracking showing delivery, but packages missing. No, they are being stolen... your drivers are not delivering them. UPS is the only service that we have problems not Fedex or USPS. Are your drivers trained to lie about deliveries? And what is happening to our packages? I suspect they are looking at the name of the company the jobs are for... Best Buy, Walmart, Target etc and think there's something good in them so they 'disappear'. Packages that are delivered to Best Buy directly also have a way of disappearing. We are trying to get Premium Retail Services to cancel their use of UPS. There are thousands of us. Maybe it is time for some retraining of your personnel.

I am writing to complain about the type of customer service that I received from this particular stores manager and her employee Ben. I came into this store at approximately 7pm with 5 large boxes and request all the items to be taken out and condensed into 1 big box. Ben the employee did as I asked and was preparing the box for me. The manager was on the phone and seemed irritated because I heard her tell whomever that she was not going to be able to ring up her customer because of her computer problems. I asked her what the problem was and she advised me that their system crashed.

I am a small business owner and receive many packages during the week. UPS is the worst! Packages often look as though they have been thrown around from truck to truck. I live in a small complex and even though the name and address is on shipping label, the drivers are so dumb or lazy, if it doesn't have the lot# they will not drop it off and send it back to shipper. So sick of this company!

I have to use this company for Scentsy (which I moonlight, legally of course). Every time my orders are set to be delivered on a certain day, it takes all day for them to get my package to me. Like today, my order got sent out at 7 am. It's almost 4:30 pm now. I have family waiting for their order too and were actually IN TOWN TO PICK IT UP at 12 pm today. I'd rather Scentsy use FedEx for deliveries. This company and their customer service sucks.

I am a small business owner and have been having problems with UPS for months. They cannot get a delivery to me on time. NEVER! I understand weather and other delays, but you are batting a 100%. WOW! I sit and wait for shipments and lose money because I am supposed to be out working. You say one thing and I keep getting delayed. Now my last shipment is nowhere to be found. You should pay me for lost wages. If there was a way to do this I would charge you. No one can give me any straight answers to fix these problems. No one will own up to the problem and always say "I am sorry sir!" What has to be done to get your company to ratify problems? You have no procedures in place to correct yourselves. I wish I could say that to my customers "I am sorry sir." What DUH?

This is just pathetic. I initially asked that my 5 packages be held at my local UPS store. This did not happen as the store reps informed the driver that they had reached their max and could not hold my packages for me to pick up in the evening. I called UPS and asked that the packages be redirected to my home. Monday, I waited for the packages until almost 7 pm. I called UPS and they informed me that the packages were sitting at the warehouse as there were no instructions on where to deliver them. For the second time I gave instructions. I later received a call from the warehouse saying they have my 4 packages and will deliver tomorrow. I corrected him and said they were 5. Tuesday - no delivery. I called UPS again and they told me the same thing as Monday - they were waiting on instructions on where to deliver my packages. They sent a message to the warehouse to have them call me.

This is why I always ship USPS, no problems! First instance: I had two packages to be delivered that came from the same company. They were both shipped at the same time, and were scanned to be "out for delivery" one minute apart, obviously they were on the same truck! I received one package but not the other at my door. I called UPS at about 6:00 pm, who said to call back in an hour if the other package still had not arrived. I called back in an hour and told them the other package still had not arrived. They said that their system had two packages scheduled for delivery THE NEXT DAY! I told the girl that the one package was delivered, and the other was not. As your system should reflect since I gave them both tracking numbers. After more time on the phone with customer service, the driver delivered the other package later that evening.

Ordered fresh flowers for wife for 31st Wedding Anniversary. Tracked on UPS website for 12 hours while "out for delivery" status showed. At 7:00pm saw update of "exception". Now "fresh" flowers would not be delivered until day after anniversary. I called Flowers for You and UPS. They would do nothing to fix. I offered to pick up at UPS. They said that I had to contact them before 7:00pm to pick up, unfortunately I did not get notice until that time. I would not use them again.

I waited at home ALL DAY LONG for a package that had to have MY signature. The driver did not even knock - left the notice on my door and took off. The Silverthorne, CO Distribution Center is the WORST. Look online and see all of the complaints. I did one better - I phoned Corporate, filed a formal personnel complaint against the driver, which will stay on their permanent record, and also talked to Corporate about how bad this Centre is. USE FEDEX.

Today there was a package with my sister's prescription drugs left outside of our building. When we inquired to the driver as to why, he said that is what he was instructed to do. Are you people serious? Anyone could have picked it up and walked away. Why aren't they leaving a notice like before? This is a terrible way to have our packages delivered. We wouldn't even be aware that they were if someone took them. If someone took those drugs it would have been detrimental to them. Please change this policy!!!

How on earth they do stupid mistake over and over again?! This is 4th time that they delivered to Amazon in Moreno Valley, CA for my merchandise. This is not even in the same city. This is 4th time at same mistake and involved all past 4 shipments. I am in nightmare if the shipment will arrive on time and correct count every time.

I ordered a new iPhone 6s, after receiving delivery confirmation that it would be delivered 10/01/2015 between 11:30-2:30 pm, I took a vacation day so I could be home for delivery so it would not be left outside all day. This morning it showed it had left the facility and set to arrive on time, then three hours later it showed it had been left at the facility and now shipping will be delayed until sometime tomorrow. After calling and talking to two different people I could not get a time frame for the new delivery so I can insure someone is home.

I have never wrote a complaint in my life but this was over the top. I have had an account with UPS for years. I had a shipment sent to me that was supposed to take one day since the company I ordered from is a little over an hour away. It shipped on 9/22 and on 9/24 I called and asked why it was not delivered and gave them the tracking. They informed me that they didn't have the correct zip code so I gave it to them. (They didn't call me or the shipper but I had to call them.) They had the address correct except for the zip code and it only took me 10 sec. to Google for the zip. They said it will be there tomorrow.

UPS must be the worst delivery company for non-business consumers, and it is a mystery to me why companies opt to use them rather than some other service, which is more user-friendly... heck, more friendly period! I ordered a package from a shipper (who, on their website asks for special instructions for delivery, which I provided and which was communicated to UPS) and paid extra to get delivery earlier than regular shipping.

I was sent a time-sensitive document by Fidelity Investments. Fidelity uses UPS for overnight shipments. The first shipment was lost by UPS at their San Antonio facility. It took hours for me to get them to update Fidelity so that I could have the check reissued and sent again. Unfortunately, Fidelity again used UPS and unfortunately my documents were "incorrectly sorted" to a facility in North Carolina. As though the failure to meet their customers' needs were not enough - the handling of the issue by UPS is awful.

I sold my first item on eBay, so of course I wanted it to go smoothly. I used a WHOLE bundle of bubble wrap, bags filled with crumpled newspaper, and I even made it snug so it wouldn't move around. The box arrived, it was in AWFUL condition like it just rolled around the truck and had been thrown, of course my expensive computer had been cracked. I didn't buy the insurance cause I had no clue how to "prove" its worth and wasn't going to give them more money cause I trusted them. Boy was I wrong. Think before you ship.

I ordered a gift on 9/24/2015 (Thursday) that was time sensitive so I chose to ship 2nd Day Air. I later received an email that my package shipped via UPS on 09/25/2015 (Friday) at 8:55 A.M. So considering Friday + Saturday = two days I expected the package Saturday since UPS delivers on Saturday. On the tracking page at UPS I noticed that you can see how many business days left your package has before it would be late. From the 25th to the 27th my status remained at two business days left. I then noticed the package is scheduled for the 29th. That is four business days from the 25th.

I ordered some plumbing fittings online from Home Depot, parts that weren't available in the store. I requested that they be sent to my P.O. Box - something that I do regularly. For some reason, H-D sent the parts UPS, and they don't deliver to PO boxes. So, UPS delivers it to the apartment complex that my son lived in 10 years ago. I spent a full day trying to recover my package, and all UPS would say was re-order from Home Depot. Thanks for all the help and service!

For nearly the last three years my front door neighbor has been receiving package deliveries via UPS and each time the driver honks the truck horn loudly and repetitively. If it were only an occasional thing it wouldn't be a big deal but given the quantity of deliveries, it is an annoyance. I've complained repeatedly and have even resorted to writing Mr. Myron Gray, CEO directly but to no avail. As a matter of fact they've even had to reimburse me nearly $1,000 on one occasion due to damage to my property which was in my opinion entirely intentional.

They do not care about quality service. My package never got delivered to me, and I have been ordering from the shipper for over 10 years. I have not once had a problem with the shipper's service. The customer center clerk from the company explained to me, that it very well could be that the package was stolen on the UPS side. This is sickening to me that this business still exists with the type of ratings and reviews they have.

My friends sent boxes to my college. UPS delay my packages for 4 times already and I still not getting them. Although I chat with them so many times, they still can't give me an exact date. I was so angry with their services.

For YEARS I've been getting packages delivered right to the front door of my apartment. About a month ago I suddenly started getting notices that my package(s) were now suddenly being left in the apartment office. I, like most people, work full time and am at work from 9-5 which happens to also be the hours of my apartment office. I should not have to wait until the weekend to pickup something I'm paying for. I was told the reason for this was a driver change. I was then told that non-gated apartment complexes are subject to theft. My complex is gated and has never had issues with stolen packages.

I ordered a product from TigerDirect (which is also part of the problem). Although the sending company applied restrictions to the method of delivery (restricted ALL other options) they did not require a signature. But UPS drivers have the ability to require a signature. So essentially, my package is being held hostage. The delivery times are between 9am-7pm, and I must be home to sign for the package due to the UPS driver crossing out the signature line on the back of the "Missed You" ticket. The merchandise I purchased will be sent back to the sender if not successfully delivered within 3 attempts.

I had to courier documents in an envelope to Sydney Australia from Maryland. Paid $66+ to get fastest delivery and was told three days maybe five. Now advised earliest delivery is 8 days. This is not a courier service. Airmail gets there quicker. This is on top of them losing documents sent from New Orleans to Maryland last year which they lost for 3 weeks.