United Parcel Service - UPS Reviews

I work for a book distributor. We rent textbooks to colleges and high schools so we depend on our products being picked up and delivered on time. Since we reuse rental merchandise it is very important that we be able to give accurate tracking information to our clients. Today alone UPS missed 3 pickups and cost us tens of thousands of dollars. We may have to wait nearly a month for our merchandise to be picked up as schools are closing for Christmas and New Year. Customer service and dispatchers really don't care and can't provide basic information as to why service contracts are not honored. The excuse I got today was "we don't go there every day." So what? We arranged a pickup and therefore you knew we wanted this done on a particular day at a particular time and even if you can't get there on the day, contact the people paying for the service so they know. UPS is absolute fraud.

UPS cannot give accurate tracking info to save their life. Constantly says will be delivered today for over a week and a half, on 3 separate occasions. I wouldn't trust them with a postcard, let alone anything of value. Fedex can tell me where all 15 packages I send each week are at any given moment. UPS can't tell me where ANYTHING is within 1000 miles, nor when it will arrive. Half my items show up so beat up it looks like Ace Ventura dropped them off. What a garbage company. How can any company be worse than USPS??

I ordered a Christmas gift on 12/6. It arrived at my local UPS facility on 12/10. I kept checking the status and it continuously said "in transit". On 12/19 I had not yet received the package, which still states as "in transit". So I finally called UPS to be placed on hold for over 15 min only to find out my Christmas gift was to be delivered on 12/12 and "we don't why it hasn't, let me connect you to the investigations dept" meanwhile I'm on hold for another 10 min! This is absolutely ridiculous! Then I get told that my package is lost! Mind you this 6 days before Christmas! I personally would never chose UPS to ship anything.

A package was sent expedited (2 day delivery) from Toronto to Sudbury on Dec. 13th. It arrived in Sudbury on Dec.14th. The message updated on the online shipment tracking as of Dec. 14th says "Due to operating conditions your package may be delayed and will be rescheduled". The same note appears for Dec. 16th. It is now Dec.19th and it still says the same thing so I called them. I mentioned that an expedited service was paid for and the weather has been very nice here so I don’t understand what can be causing the delay. Could I come pick the package up at the UPS location since they cannot deliver the package. They said, "No. Sorry we can’t do that" since there wasn’t an initial attempt at delivering to the address but they will send a message to the facility. At this point I’m thinking they lost the package.

I paid for 2nd day air on the 17th, package was shipped by vendor, UPS picked it up on 12/17 but it is still in Greensboro, NC as on Dec19th at 5:47 am. On the 18th UPS puts on the tracking details that there is a Severe Weather Delay that is keeping my package from moving. It's only going 800 miles from Asheville NC to Reading PA and the weather was cloudless, windless, snowless, rainless, there was literally no weather event happening ANYWHERE on the East Coast. Clearly UPS lies about weather delays in order to NOT reimburse customers when they (UPS) miss guaranteed delivery dates. UPS does not value its customers, UPS conspires to lie to customers and you should not give them any more of your money.

Said my package was delivered and signed for. Never arrived. Signature forged. Driver finally return my COMPUTER with the package opened. No explanation on why signature was forged and labeled as del.

UPS lost a sweater I ordered for my wife after arriving at their facility. They refuse to take any responsibility for what they did, instead passing the blame onto the supplier, despite the fact that UPS had it in their possession. That failure to accept accountability is infuriating.

I've been relying on U.P.S. for years. As a result they're sometimes being the only shipping option offered through various vendors and merchants and I can say with confidence that U.P.S. is extremely consistent in their delivery process. They suck 97% of the time. They hold packages until the last date shown on delivery time scale. Years ago without easy tracking methods at hand through the internet, we couldn't determine just were a package was sitting waiting to be brought to your home or office. Now one can see that the package can be sitting for days in your very city at their shipping station before they will deliver it. It may have only taken two or three days to get there from across county, but if there is still a week left on the shipping timeline you most often won't receive it until that last date.

After how many phone calls and how many emails, UPS still manages to not read or follow its own system. I avoid dealing with UPS whenever possible because of their ridiculous brokerage charges, inability to read their own instructions and a company that obviously has no concern for customer satisfaction. I have these same issues every time I use UPS. It's years of screw ups. My advice to everyone is - AVOID UPS AT ALL COST. You will be so much happier you didn't use them. DISASTER! Unless you want to overpay and get underdelivered.

I made a purchase to Giuseppe Zanotti on November 23rd. My package was supposed to be delivered on Tuesday, November 27 - a day that I was home to receive the package. I was informed that there was a delay and UPS attempted to deliver the next day. I made arrangements to have them return the package to the Bedford Park location. I was told to pick up after 7 pm. When I arrived, I was informed that it had not returned to location. I returned to pick up the following Monday, (the facility is closed on Weekends) only to be told that my package was lost and to file a lost claim with UPS. I sat in their parking lot on that Monday, December 3rd to file the claim. Once I returned home, I sent Giuseppe an email regarding the missing merchandise, as a representative was not available after business hours. I followed up with a call the following morning and they opened a missing claim as well.

A UPS employee in Lawnside, NJ sorting facility stole my package with Christmas & Birthday gift cards to my Grandchildren. The gift cards were used in stores in that area. I even have the receipts from 1 of the stores. They said there could be security video of thief, but requires police investigation. I am not a NJ resident- UPS has done nothing. They will not call police or even call me back. One customer service supervisor told me ‘Oh well’. Another employee asked what I wanted and when I said someone arrested, they chuckled and said ‘that’s not going to happen’. They are covering up a crime!

I have a phone ordered online and should get it 1 to 2 business days. 2 weeks and counting still haven't received it. I called the UPS customer service - doesn't help me and didn't answer my questions. Schedule delivery was change 3 times and don't know what happen to my phone. The location where UPS to my house is 30 mins drive. I don't recommend UPS to my family, relatives and friends. I'm very disappointed with UPS.

When sending package they told me to make sure delivery for which I paid more. Package is still not delivered and they are lying now mentioning they hit weather. Weather was impacted just one day. One package I sent with FedEx is already delivered. If weather was the issue why they did not hit it. They are not able to handle holiday deliveries due to which they lie to customers. When I went back to their office, they stating, "We can’t help you as we hit weather." Their service sucks and this will be my last time with them. Hope my important document reaches safely.

UPS seems to live in a different world than the rest of us. It seems drivers are trained to lie about attempted package deliveries and this is perfectly okay. I say this because I forgot through this at almost every instance that UPS is scheduled to deliver a package to me. The company has no way of tracking/proving delivery attempts so packages where you have paid for next day shipping are getting delivered 3-5 days later. It’s so inconvenient that I make online purchases based on the shipping options available and companies that have alternatives to UPS will get my business all the time.

Guy pulls up and I watched him chuck 2 of my packages right into my driveway where anyone can take. And it also can now be damaged??? I am so confused as to how hard it is to walk a few more feet and set it down? Why must we ruin things I pay a lot for. Ridiculous. I shouldn't have to worry about my products being damaged because of your careless drivers.

My experience with UPS was a nightmare. My overnight package was ultimately lost. We were subjected to lie after lie. Ultimately the only truthful thing we were told is that they don't know where the package is. The individuals on the phone are trained to follow a script that was irrelevant. They continually provide vacuous apologies. The tracking function on the website was completely misleading. I felt like I was in a web of lies and misleading statements. I will never use UPS again.

I received two packages on 12/12/18. UPS delivered a very large bulky package to the front door and rang the doorbell. FedEx delivered a much smaller package leaving it unprotected at the end of the garage in the snow/sleet and no notification other than a text that it was there. Thank you UPS!

Somehow, I missed my package arriving. The note said it would be at a UPS store by tomorrow evening. A few hours later, I got messaged by some random guy who said he got my name off a package from a UPS driver who left it in his office. The driver left my package at a Automotive store. How the hell does that even happen? I'm lucky this guy cared enough to track me down otherwise he could have gotten a free gift. Ridiculous!

I waited all day yesterday for UPS to deliver a package but they snuck up to my door without knocking and left a notice! I called and I was told it would be delivered today! They couldn't find my apartment today! THEY FOUND IT YESTERDAY! Now they say my apartment number wasn't on the package! UPS IS SO LAZY, they are having driver come in cars to leave notice saying you have to go pick your package up! If nothing else take them to the United States Postal Service. At least they deliver!

I have been tracking my package for days that has mysteriously disappeared in the UPS delivery system. Considering all of the wonderful technological advances and tracking capabilities with confirmation, all their customer service representative could say is contact the sender who paid our company funded by your shipping fee to deliver your merchandise and promptly hung up. Not a good answer or customer service. Think twice before using this company to ship your important packages. UPS has lost my business.

We have a small engine business and most of our suppliers are within 50 miles of us and should be 1 day shipping! When you get something the next day anywhere between 10 am and 7 pm you may as well call it 2 day. It's usually after 3. 10 years ago you could set your watch to the UPS truck at 10 am. Some will blame it on the holiday rush but this has been ongoing year around. And it never fails. The day I really need something it's a late day. Basically brown SUCKS!

I received notice of a package on its way from UPS. It is 5 days out, and I wanted to change the time of delivery, since I will be at work during their 4 hr window. I signed up for the "Manage Preferences" online and ended up calling Customer Service for help. The lady that answered didn't know how to change the window of time, so I asked to speak to a supervisor. I ended up speaking with Angelo and he was the rudest person I've ever dealt with. He said that changing the time option was not available, and when I said I needed help, being 5 days out, he started arguing with me. Never have I had anyone so RUDE, who truly didn't care how he treated me. I asked to be transferred to his manager, and he flat out refused. How can a delivery service not help in facilitating a delivery 5 days out? I have dealt with FedEx in the past and never have I had that horrible treatment. I just don't understand what has happened to Customer Service?!?

On Nov 27th I was to have separate delivered to me by UPS. Nothing happens. I check the tracking number and it started. Tried to deliver but not home. I was home all day and no notice was left at the door. Make arrangements to have it delivered again. Dec 11th follow the tracking states out for delivery at 940 am. Home all day again. At 545 pm again stated no one home for delivery. Again no notice. Call customer service again told the local facility would call me to make arrangements again for delivery. No call. Then I'm told I should contact the shipper. They do not care to do the job they are asked to do. It is just sorry that this company has come to this. I look at other reviews and I see very similar stories. I will not be choosing to use UPS again and will ask any company I do business with not to ship with UPS.

I purchased a package for my mother through UPS. It was bought through Apple, and they guaranteed it would be delivered by Wednesday, Dec, 12. That's when I received the message "Due to operating conditions, your package may be delayed. / Delivery will be rescheduled." What a joke. I contacted UPS customer service inquiring as to why my package was late and this was their response. "Due to our heavy volume for our peak season as well as the added volume from the Canada Post strike and as well as the weather delays, we are experiencing several delivery delays." Companies should prepare for peak seasons, rather than delaying the deliveries of their products. Hire more staff, rather than cancel guaranteed delivery dates. Absolutely ridiculous. I hope I never have to use UPS again.

Don't trust them by any means necessary. They pretend to deliver packages. I waited all day for my package just for them to pretend they delivered it. When I noticed they never came, I checked the tracking status just for it to say "delivery attempted at 3:07 pm, will try again tomorrow". I called customer service and requested my package be held so I can pick it up myself, I was ensured it would be there in the morning by 9:30 am. Next day now...I arrive to pick up my package, just to be told it was left at my front door last night at 8:58 pm. After expressing my frustrations, I was given a number to headquarters. When I called them all they said was to call the company where you placed your order and have them replace it. So, I said "oh, that's what you all are doing? Stealing packages and telling customers to call and have their items replaced". After that conversation my tracking status went to "transferred to local post office". Very funny.

Allegedly in areas in which a package has gone missing, drivers are released from delivering a package if no one is home. However, there is no notification of the attempted delivery. There is no way for a customer to know that the package is now in limbo somewhere, short of not getting a delivery in a timely fashion and trying to figure out from the vendor what's going on. How simple for the driver to at least leave some notification by email or a sticky note on the door. Again and again and again I'm being forced to drive to some store somewhere to pick up material that should have been left at my door a week or so after it should have been delivered. I'm asking all vendors to stop using UPS. Why buy online if I have to travel to get my stuff? Stick with some other delivery system.

The organizational structure of UPS’s customer service apparatus is thoroughly ineffective because it repeatedly fails to address the incorrect sorting and delivering of packages at their source – that is, the UPS local service centers and their delivery drivers. In dealing with UPS over the last several years, it has become clear to me that even their own customer service supervisors are denied easy and/or reliable access to the managerial staff at the local sorting facilities when needed.

I have been waiting for a package to arrive that was supposed to be delivered a week ago. Someone in UPS put in an address change to New Mexico. Where they got this information from beats me. But, long story short it's been in New Mexico on hold despite the fact that I have been in contact with them every single day of the past week. Through the course of this week I have been told a series of different excuses as to why my package still hasn't gotten to me. Now that it's been a week they want to act like they somewhat care but won't take the necessary steps to correct their mistake. Now they pretty much tell me I'm on their time to get my package due to the high volume of packages coming to the facility around this time of the year. This is truly unacceptable.

If you have the option of choosing ANY other shipping company please AVOID UPS. I'm not sure how this company stays in business when every time I use them they have not met a delivery estimate. Package routinely bounce back and forth between depots. The call center has no ability to help besides reading the tracking back to you.

I was waiting for a package. Tried to explain what happened with the transfer to USPS. Did not care. Told me not their problem. Asked for supervisor. Got transferred 3 times to 3 individual rude people. Nothing resolved...not dealing with UPS anymore. Will never give business to them or companies who deal with them.

Your business practices are horrendous. Ghost charging $140 mid shipment for brokerage fee with no information given after paying $70 already. First and LAST time shipping with UPS. Just wear your dumb shorts and deliver my package.

Trying to buy a house and had to send the down payment overnight to hold the house. We were GUARANTEED FIVE TIMES that it would be there Monday at 10:30. It wasn't. Apparently, it is somewhere in Dallas. So now my husband has to drive FOUR HOURS to deliver it himself so we don't lose the house. I will NEVER use UPS again, and you can bet that I'll be sharing this news with Yelp and any other site that allows me to review UPS. I've been on hold with them now for an hour and still nothing. There is no phone number for their corporate headquarters and none of the agents will provide that information. If I could give a zero rating, I would. If we lose this house, I'll also be speaking to my lawyer.

I purchased a defective spray foam kit from Amazon for $865. I fought for two weeks with the vendor and Amazon to either replace the product or issue me a refund. After two weeks the vendor finally agreed to issue me a refund only to have UPS lose one of the two very large boxes with hazmat labels all over it in transit. After two weeks one of the packages was nowhere to be found and now the vendor AND Amazon has closed the case and will no longer issue the refund leaving UPS 100% responsible for my loss.

Tracking Status. Delivery Attempted??? I was home where I can hear a gentle door knock. Witnesses saw a UPS person come to my door then leave with the package. I saw the truck drive away. There are no stickers on my or adjacent doors. I am unable to find a way to complain to UPS.

My packaged was shipped from the company it came from on time and I was told I would have my package in 5 business days. My package did not arrive within those days but I was given a delivery date by UPS. I still have not received it almost 4 days later. I have called customer service 3 times now and they continue to give the same answer that it will be there shortly and that my package is in transit (it has been in transit for 4 days with no updates or whereabouts) but can't give me a date or time for when that will be or where my package is? They told me they forgot to ship half their packages last week so those will miss their delivery dates. This is ridiculous. It's been 2 and a half weeks longer than what it should have been and they still cannot tell me how much longer it will be until I receive it.

They were carrying my delivery around, passing by my address and never try to knock on the door or ring the bell, or call me, but they were CHANGING THE STATUS that they've attempted delivery - every time! I can say it for sure - I was working from home last month and never left during the day because was expecting my delivery. They were lying constantly that they are sorry and they'll fix the problem and call you first time in the morning and it took them a few days. The promised 3-5 business days delivery turned into 2 weeks delivery, and nobody cares except me, because I paid my money and want my package. 1 star is too much because I've got an impression that the service is dying and there are no people who're interested in happy customers or good reputation.

Never refer to anyone to use UPS, not even deserve to have 1 star. It take 9 working days to deliver parcel and worst thing was to notify receiver that delivery will be tomorrow tomorrow tomorrow which never end for more than 4 days.

My delivery from Amazon was delivered on December 5, 2018. We have a dirt driveway that runs about 300 feet off the road through some trees. Until now, my deliveries were always brought to the garage because we have adequate space to turn around. This package, however, was driven halfway down my driveway and then thrown into the woods. I had to search to find it buried in some leaves. Luckily it wasn't glass and it was only paper products but wow... Either way it's inexcusable.

How is this company even in business. It has receive such bad reviews from so many customers. I have not even one good experience with them. The carriers determine if safe to leave package in front of residence door when they have no clue of the neighborhood. I was told by their reps when I ask how was it possible a package is left at a door and no one is home. I am sure they have some decent driver who use good judgment but unresponsible one are the majority and they still get to keep their job. It was so easy to land a job with them. All you need to do is not care where you leave a package as long as you leave it anywhere and then lie. Good job UPS. You are the best.

I ordered a Christmas tree that was $200.00 but was on sale for $50.00 for Black Friday! I never received the package so I called UPS and the company that I got the tree from and they both said it was delivered to my house! And I never got it! Come to find out the UPS guy delivered it to my horrible neighbors next door and they took it and kept it! When I found out I went to their door and there was the tree I ordered up in their living room! I called UPS and told them what happen and they said oh well there is nothing they can do! The UPS guy said that he tried to talk to me about it and I was never home and that was a lie! Then now after they closed the investigation cause they said there was nothing they can do about it the UPS guy has went to other UPS guys and told them, "Yeah I took that tree to the wrong house and it was their neighbors that took it"!!!

This is the 2nd year I've had this problem but the customer service person I was on the phone with for 30 minutes tonight really seemed like he had no idea what he was doing and in no hurry to resolve my problem. My package was out, got delivery a week ago and then went back to the distribution center and has been there ever since. He talked to his supervisor which must have told him to call the manager at the distribution center and she told him it was on a trailer and scheduled to be unloaded and not guaranteed for delivery tomorrow either.

If the drivers don't like their jobs they should quit. We have the RING video doorbell and it records motion as well as rings and our driver doesn't even attempt to deliver the package. He comes to the door with the door tag without even attempting to ring the doorbell. Disappointing when you rearrange your schedule to be home to accept a delivery for a gift needed for the following day. Tried contacting their support and all they can tell you is where to go pick it up and not even address the issue at hand. I understand Xmas is busy for them, but perhaps UPS needs to implement a system where customers can rate the drivers and when you catch them red-handed not even attempting to deliver the small package, they should be made to come back and hand it to me personally.

I ordered a product online and was told it would be delivered by a certain date. I find out later through the tracking number that it will be delivered through UPS. I am concerned because they have a reputation for taking their time and not worrying about packages actually being delivered. I come to find out that they are not only going to deliver my package a day late but that they are not delivering it to my home but to the post office. Yep!!! They are dumping the package onto the post office who already picks up the slack for these lazy private companies. So I will not get my package until a day after that. The biggest issue is that I was supposed to get on a plane with the contents of the package for an early Christmas with my son. Well... I will have to send the package to him once I finally receive it but you can bet that I will be shipping it through the US Post Office as to avoid any more of this horrific service.

One of my dogs were barking at the UPS delivery person and the UPS driver proceeded to jump out of the truck, charge towards my dog and verbally threatens to kick him in the face. I have proceeded to file a complaint with his supervisor who is apologetic but I wonder if they will even initiate disciplinary action towards this very unprofessional and potentially violent driver. Please keep in mind this is a small (20 lbs) white fluffy dog, not a Pitbull or large aggressive type dogs and the driver is a tall, heavy man.

I sent wine to this UPS address to be held for me because no one was available at my residence to sign for it. After getting tracking notice that it had been delivered, I went to pick it up. They could not find the wine. They then sent me to a different store. They did not have it either. Then I went home to get my order information from the CA wine provider and called them. They then called UPS and found that IN FACT, my wine HAD been delivered to the original office where I went to pick it up. I went BACK to the original office to get the wine. They proceeded to give me all kinds of excuses why they couldn't find my packages in their (very small) store. So an hour after my runaround began, I finally had my wine. THEN they had the cheek to charge me $5 per box for "overnight storage". THIS is why I will endeavor to use only FedEx in the future. These people are clueless.

The GRINCH that stole CHRISTMAS!!! I never received my two packages that they say they delivered. It never happened because my husband and two boys were home. I have a Pitbull, German Shepherd and Pug. So just so you know my big dogs hate to hear the truck come down the street. I would have to say I never got the package. The 3 adults in the house did not hear the dogs bark and I sent them out to the front once the notification was emailed to me. However when they went out there my big package from Shutterfly was there. If a porch pirate took the "two boxes" why wouldn't they take the big Shutterfly box. I've lived there for 16 years. I've never ever had an issue. I'm so disappointed.

UPS delivery of needed medical supplies has been terrible this time. I am still waiting 9 days for an overdue delivery. The online tracking service tells me to talk with customer service which has promised 2 delivery dates which have not transpired. I was promised a call from dispatch which also did not occur. Although the first issue raised by UPS was an incorrect postal code which was corrected, this incorrect postal code has not prevented UPS from delivery of supplies on previous occasions. Extremely disappointed.

We moved into our home 4 weeks ago. Filled out change of address forms with all of our service providers, the United States Post Office, banks etc. I have been receiving my mail and Federal Express has delivered my packages. But for some reason UPS will not deliver. Say they can't find the address. Strange how everyone else has! I have had packages returned to vendors I ordered from and have paid for. Had packages left in an open field. I have 3 packages now that are who knows where. They have not been scanned again according to their website in over 4 days. UNBELIEVABLE.

UPS in Oshkosh Wisconsin had my package 6 days now. Every day says out for delivery. BUT IT NEVER GETS DELIVERED. I called them and they have every excuse in the book but nobody can tell me exactly where my package is. I told the customer service rep I could go to the bar and hire a bunch of monkeys that could do a better job. I was told by two different supervisors that the package was guaranteed to be delivered two days in a row and guess what I still dont have it. I wouldn't do business with them if I was a company. Customer service it's good. Drivers aren't good. If I could leave a 0 for stars I would. This happens all year long and nothing gets fixed.

Tracking status says held at UPS location for pick up by customer request (which I never requested). Decided to call and say I never made this request, rep kept saying I requested and just go pick up and was clearly unable to help so I requested a supervisor. She said she will have someone reach out within the hour but received nothing. Called back after 3 hours, second rep kept putting me on hold and saying she can’t do anything. Asked for a supervisor again and she put me on hold for 49 minutes. I hang up, call a 3rd time and representative who picks up says he put me on the “escalated line for a supervisor.” 46 mins later a “supervisor”- Lindsey or Lindsay says she will have another “supervisor” call me in the morning. Claims that delivery man had it on the truck for delivery and doesn’t know why he returned to location. The worst customer service. And I don’t give it any stars. I wish I could rate it 0.

This is the worst delivery service ever created. That is why I shop Amazon 98% of the time (so accommodating)! With UPS, it is all about them and never the customer. UPS wants you to take a day off work, sit around all day and wait for them to deliver your package. Will never deal with them again! I do not trust packages sitting around in my apartment building. Or, I have to travel after work, in the evening, to their facility, miles away or last, but not least, get charged an astronomical fee for a Saturday delivery or have the package sent back to its destination. I could not even get them to deliver the package in the evening, when I'm home from work. This place is so depressing and ignorant. My current work position is a contract position, when I take off, I don't get paid, but UPS will get paid for leaving packages, without your consent, only to get stolen!!

UPS one of the worst service, they keep lying to the customers, they don't care if parcel gets missing, they just keep saying "sorry". So they hire people just to say "Sorry". Unfortunately, some vendors still do business with this garbage UPS.

Hi, My name is Merlin ** and I own a company in Costa Rica. I normally use DHL and UPS not too often but I do. Lately we have been using more UPS than your competitors, however I am a disappointed with your overall service here. First you take the decision to remove my area for door to door delivery so I have to send someone to meet your driver. And last Thursday Nov 29th one of your CS reps from the imports package delivery calls my office and tell us that a driver has a package for us but asking me "how we can make the delivery..." (Your reps need to start proactively suggesting a solution like meeting the driver at a convenient point, instead of just saying flat out, "We don't go there," and staying silent like they don't care because it is our problem not yours... That's the first chance to improve for you).

UPS delivery is the worst. They put up updates and schedule a delivery day but pkg is never delivered and on top of the it messes with customers schedules for that day. Then the re-delivery day is posted and day come on a time the customer is not available so there it goes again ** with customers time and still no delivery. I ** hate UPS. I will never use this company for any of my services or recommend to anyone. ** them...

I’m tired of packages not being delivered when promised by UPS. Waited for a package all day Friday and it never came. On Monday I come to pick it up after receiving an email that the package was at the UPS facility and it’s not here. The package is at a different facility and now I have to return to pick it up. I lost half day of work for this. I’m angry that I consistently have to waste my time to dealing with this company to only receive terrible service.

I had a package of heart meds sent, guaranteed, that never arrived... oh, wait, they DID arrive but were stored on a truck (a day late, on Saturday) and couldn't be unloaded, even though they said "Delivery by end of day" on tracking. So, maybe they'll be delivered ONE WEEK LATE TO ANOTHER TOWN, since I won't be in the town they were shipped to, as I told them to begin with. UPS is a total Charlie Foxtrot.

I called to ask why they have a 5-6 day shipping guarantee, yet it had been 10 days since I ordered my item. They told me they had a late trailer. Apparently, their problems were now my problems. I spoke to a supervisor about refunding my shipping costs. They forced me to seek a refund from the company I bought the item from. The only person who didn't do their job was UPS!! I called the company who was sending my item and explained to them how UPS does not take responsibility or acknowledge fault for their guarantees being nicely worded lies, or their packages not arriving within the entire week they were supposed to arrive.

If it weren't for the supervisor in Romoland, I would give UPS a "No" star rating. I paid for 2-day expedited shipping and it has been 4 days since the package was shipped and no package. Two days it has been loaded onto the truck for delivery and at the end of the shift unloaded back at the Destination Center which is 10 minutes from my home. The driver spent 2-days with my package in his vehicle and did not deliver! This was a 2-day expedited shipping. No excuse for this kind of service. The supervisor contacted me and I arranged to pick up my parcel this morning. He personally, removed my package from the delivery truck and is holding it for me at this moment. I planned to give this parcel as a gift today. Cutting it very close. They have lost my trust at this point. The efficiency of a company starts way at the top! Don't charge for expedited services if you can't deliver in the time frame you provide.

First I get message my packages are out for delivery. Wait all day and night then it says it will be delivered next day which of course it was not. Then says receiver (me) requested it be held which of course I did not then it says requires signature and that I was not there on first attempt all on same day. Just minutes apart even though I'm sitting on the couch in my living room next to the door that they never came too. Seriously considering a lawsuit against them.

Can’t get them to give me a delivery time window. Asked to have package shipped elsewhere instead. They would do it, but only for an ADDITIONAL FEE. Asked to speak with a supervisor. They put me on hold for almost an hour and then disconnected the call as the office had closed for the day. If you want a delivery, you need to settle in at home for the ENTIRE DAY. Worst customer service EVER.

If I described even just this one experience it would be a fully novel of them being terrible. I don't understand why anyone would use this pile of garbage excuse for a shipping company. They don't attempt to deliver the package because it's "not safe" to leave it in the building (even though I was here and they made no effort to contact me) so they take it to a sketchy gas station and leave it there for me to get. Often they won't tell you that until they update the tracking 3 days later. You can't change a delivery location or even have them hold it at dispatch because apparently making a label doesn't mean they know where it is going. I really hope they got out of business. Soon. 1 star is too many.

I shipped a package with a picture in it, through the UPS Store located at 358 S 700 S, Salt Lake City. The package was damaged during shipping and returned to me. The store refused to submit a claim for the damaged picture to UPS Corp. I submitted the claim directly. I was told the store would be in touch with me regarding payment of the claim. The store never responded to my telephone calls, I had to go into the store when the manager was in. He submitted his paperwork later and UPS denied payment of the claim, even though I provided proof that the claim had been submitted to UPS and UPS had responded to me by the deadline. I've spent hours working on the claim. I was never giving the proper department or instructions on how the UPS Store claims work.

I was expecting a delivery at the end of the business day from UPS. The delivery did not arrive. I decided to call UPS 'cause I did not want to waste another day sitting at home waiting. I was reassured that the delivery will arrive next day at 10:00 am. Here I am at 10:55 am still expecting the delivery. Did UPS bother to call? Nope... so I called, again. What do you know? It will be delivered by the end of the business day. Let's see if that will happen. Second day home waiting on this package... pointless to reassure a customer and not follow through.

When I order something, I pray UPS is not going to be the delivery service. The US Post Office is better, and they're not great. FedEx is so much better. Just had a delivery not made claiming I'm not home. BUT OF COURSE I AM HOME!!! And no one rang the doorbell... And this isn't the first time this happened... Happens often!!!

UPS has always been horrible. Whenever I get shipping from them they always take much longer than said. I had ordered a package with 2 day shipping and it took 5 days for delivery. What's the point in ordering something and paying for 2 day shipping when it's not even going to come remotely close to what you chose. I will never use their shipping service again.

I chipped a TV and they take 258$ for shipping from VA to WA and I paid also insurance 25$ and when I receive my TV it was broken. 1000$ tv broken plus 258$ shipping cost and when I called some people hung up on me on the phone and the store told me it is not a proper package. It is not from UPS store and the insurance is not cover. I said, ”Why did you accept it if it not safe? Why did you take the insurance money if it is not going to cover anyway?” And I get nothing. No answer that what I get from truth. UPS company 1000$ broken tv and no refund is it fair.

I had some car parts being sent from Japan to the US through worldwide expedited. Usually takes 3-5 days. First UPS loses the customs paperwork and said I had to contact the shipper even though it was their mistake. Finally got it cleared up and delivery date has gone from Thursday to Friday to now Monday, it keeps sitting at each UPS location for 24 hours or more. Terrible customer service, no sense of urgency even though THEY messed up and a joke of "scheduled delivery". Never had this issue with FedEx or USPS, hope they go out of business.

Had a package shipped Monday overnight. Was scheduled to be delivered by 4:30 yesterday. 4:30 past I called about 7:30 p.m. and they said my package was out for delivery so I waited because they said they had until 8 p.m. to deliver it. I said, "Are you sure my package will be delivered within 30 minutes?" And she said, "Yes all packages will be out by 8 because we have several drivers delivering." I waited till 9 and my package was never delivered keeping in mind this was an overnight package. This morning I get up. This is today Wednesday November 28th and track the package again and it is showing that it will be here not today but tomorrow Thursday November 29th. So I call and ask, "How was my package out for delivery yesterday and now you're not even delivering it today but tomorrow."

UPS is so ridiculous, I requested my package to be held at a UPS access point because I would not be home. I planned on traveling the next day and needed the item. When I checked the item it said it was attempted but could not be delivered at the drop off, I called UPS and was told that the access point was full. This was after a runaround. I said, "Fine I’ll pick it up at the store since I have to leave the country the next day." These people refused to hold the package despite me saying I have all the necessary proof of ID. UPS customer service is incompetent and refuses to help their customers. I would never ship with UPS if I have a choice and going forward I am requesting that all my packages be delivered through another shipping company. I feel like they held my package hostage and I ended up leaving the country without the item. Shame on your UPS team.

Out of the last 8 packages I have had sent to me using UPS, 3 were delivered after 9 pm, and 5 weren't delivered until the next day after being out for delivery all day. I don't know what their issue is, but maybe they should consider hiring more drivers.

UPS delivered my Christmas package worth 8000 dollars to a house. Unable to get package back. They instead want to give me 500 dollars for their error instead of doing what’s right and refunding all the money for what they lost. My kids get no Christmas. The higher up and executives don’t care about their customers. I will not use their service nor will my family. When you lose a expensive pack tabs you’re at fault. You make it right, you have all proof. May your driver took package himself. Customer is sad. No Christmas. Hope you enjoy yours!!!

Amazon informed me there was a delivery problem because my address was incorrect. It was not. The driver was just too stupid to go to the correct address. After 20 minutes on the phone, and 3 hours wait, I got a notice that they had finally delivered the package. They had not. Upon arriving home it was nowhere to be found. A review of my surveillance video shows UPS never came, and delivered nothing. You are at their mercy, depending on how stupid or incompetent or lazy their particular driver is for that day and that area. Calling customer service results in promised callbacks, but not in the good actually showing up. It's a total debacle.

Paid a lot of money to ship some very important and time urgent documents from Washington DC to New York (200 miles away) using Next Day Air service, which promised my documents would arrive next day at 10:30 am. It's 2 pm now next day and I don't see any updates on the tracking site, and suddenly the estimated delivery time changed to the following day. Called customer service for an hour and they could NOT DO ANYTHING at all. Told me the package ended up in Southern New Jersey and is now on a trailer somewhere they can't reach.

Ordered a chair and an Xbox controller from Amazon. They were shipped together. Due to receive the items on 11/26. I check the tracking at 12:00 pm, controller delivered at 11:45 am, chair an attempt was made at 11:43 am but no answer. Well issue one right there. Call customer service, they said they would call the driver to tell him to pull the chair off the truck and I could pick it up at a store 30 mins away.

I ordered a package to be shipped to one address. My job made me move unexpectedly. I tried to get UPS to change the shipping with UPS MyChoice like they said. I tried logging in repeatedly. My old address was still linked to my profile so I updated my information. Unfortunately by changing my address like I was told I locked myself out of the old package. When I called UPS to try and get this fixed the first customer service agent refused to help and then put me on hold for 30 min before disconnecting. The next one said it was my fault and that there was nothing he could do to help as my account now had two address and would never be able to get access to the other package. It was my fault. I will never use UPS again.

HOPELESS. Waited all day to receive a large package weighing 55 lbs. Delivery was supposed to be today. After waiting the whole day, I receive an e-mail changing the delivery date to tomorrow, when I will not be home. VERY FRUSTRATING. TERRIBLE SERVICE!

UPS the shipping company has created an environment where they do not have to deal with their end customers. They dictate things arbitrarily to franchisees, are very difficult to reach, and have no way to register a complaint. They refer all complaints to franchisees, who must abide by UPS's byzantine and conflicting processes and arbitrary decision making. If something does go wrong with a shipment, as it did with mine, there are no recourses. UPS has literally accepted my claim and then 'unaccepted' it multiple times over nearly 3 months.

UPS are thieves. They "lost" my package. They then closed the investigation saying they couldn't make contact with me. BS. They sent one email this morning. I answered. They sent another email shortly after saying the investigation is closed because they couldn't get a hold of me. BS ** thieves.

I've been waiting on a package for almost a week. I have missed one day of work because I was told that it required a signature. UPS Stafford location is horrible. They hold packages, then blame the sender.

I spent more than a year making a large coffee table for my god-daughter for her wedding present. I disassembled it, paid for the UPS Store to package it and then shipped it from my home in PA to her home in TX. The experience with the UPS Store was just fine. That's when the problems started (with UPS shipping). My god-daughter was so excited to receive the shipment, only to find that the table top had been broken in half during shipping. Bad quality control certainly, but hey these things happen. Strike 1.

I got a text message about my delivery date. (11/24 - Saturday out for delivery at 9:28 am. Will be delivered by 8 pm, so I wait. Around 7:30 pm I get another text saying it will be Tuesday 11/27.) I don't know what to believe, I see why they only have a 2 star rating.

I called customer service about a package that said it was delivered on my tracking, but never was. The person I spoke to were less than helpful. When I asked to speak to the supervisor she told me no problem and “transferred me”. I waited on the phone for 40 minutes. I’m almost positive she just put me on hold. I always seem to have problems with their customer service. I have no idea how this place is even running. Everyone there needs to be retrained. I wish I could give them no stars.

I schedule an appt to have my package dropped off at 2 only to drive an hour home to pick it up and find out they came at 11:23. I specially came home to get it and leave for a trip. When I called the UPS number on the slip they said I had the wrong number. Why would they put the wrong number on their own slip? They said I’m in luck if I wait another 6 hours I may get my package tonight! What a joke!

I ordered a package to be delivered on Wednesday. It was misplaced and they found it and confirmed delivery on Friday. Then again Friday morning they misplaced it and now they don't even know when it will be delivered. This is my second similar experience with them in two months window.

I had a trap shipped 12 days ago. They lost it and cannot do anything to fix this. This shipment has now become a life or death situation for a pregnant Injured cat. I have to pay to overnight another trap (over $400) because of their incompetence. Absolutely no human contact or caring about this. Worst company I have ever dealt with!!! I called them 5 times and went there in person. They can't even call me back.

We had an international shipment coming from the UK. I had a difficult time getting to the "right" department, after three transfers and long placements on hold. I finally got the accounting department and told Anna the issue. Anna told me it was already paid... Great, I've wasted all that time!!! As I'm hanging up, she says, "Wait it was not paid???" Apparently, she had not read the notes. Just a real negative and degrading attitude. I'm frustrated and was asked to stay on the line for a brief survey. Anna did not hang up but just put the call on hold. I believe this is because she was rude and did not want me to leave a poor review. Which is what I wanted to do.

So the package I ordered was on the 7th of this month, it is now going on the 20th. I call UPS to see what is going on and they tell me there is nothing they can do and it's my mailmans fault it didn't get to our office until 2p.m, which was a lie seeing as it got at their office 4 days prior at 10:45a.m. I then said that, and the man on the phone was very rude and provocative afterwards, saying it is not his fault for me being impatient. Mind you I paid for express shipping and this being the 18th day since it was placed as "shipped". I don't expect freebies or whatever it is that a mail company could give for extended shipping. It would just be cool to not have to wait the better end of a month for a package that said it would come in two days and not be bashed on the phone and lied to.

If I could give zero stars I would in a heartbeat. Absolutely ruined my day and my daughter's birthday and they are rude and arrogant about it. They could care less what happens to anyone's personal belongings or items that are important to them. THEY COULD CARE LESS!!! I shipped my daughter's birthday gift from Greenville, DE to Southlake, TX and it is stuck "somewhere in Baltimore." When I was trying to to find out information, the store I shipped from as well as the service representative from the 1-800 number were both very dismissive and gave me "canned" answers to my questions. They don't care. Plain and simple. They could care less about me, my daughter, the gifts I sent her or anyone else. I know it seems like a little thing to them but to me, it was extremely important. I do NOT recommend UPS. Not one bit. Not ever again.

This is really unbelievable, UPS is the worst company ever. Why do I have to pay 18000php or almost 360 dollar to get the package for me. This is crazy. It was paid by the sender so why do I have to pay again?

I live in a small town and get the same delivery driver. She is efficient, friendly and a definite asset to this company. Most of the time the deliveries are around noon, so I am always home. I eat before that so my lunch isn't interrupted. She uses the buzzer to be let into the building, so packages are not left at the apt. door.

Had 3 day shipping. It never arrived. After 3 calls to the company, and 3 stories (lies) the package was lost. Now waiting over a week. Tried to file a claim, and because this company is crooked I can’t. They changed all the original dates so it looks like the package was just received from the purchase company. Too bad I have screenshots of all the original tracking. My advice is use FedEx or USPS!

This is my second experience with UPS Canada. Both time, the same story. I ordered some supplements from iHerb Canada but they were actually shipped from US by UPS. I did not receive the supplements and started tracking. I discovered that my package was in Mississauga for one week but I received no e-mail or message. I called Customer Service and they told me that they needed my Power of Attorney to release the package from Customs. I sent the power of Attorney immediately but even 7 days after, the package is still with UPS Canada without any news or date of delivery. Totally incompetent, unprofessional and lousy company. I will never deal with them even I have to pay double for the shipping.

For a company that is in the delivery business, why can’t they find addresses. USPS, Amazon and FedEx have no trouble. We get packages all the time from other shippers. Tonight we were advised our packages (2) were delivered. We checked both front and back doors. No packages. Went up to mailbox on street, 600 yards from house and there they were. If we weren’t home we never would have gotten them, someone on the street would have. This is how the Jacksonville UPS service delivers. We even received a UPS shipment, NOT UPS Surepost, in our mailbox. I thought that was illegal. What has happened with UPS. No wonder Amazon delivers most of their own packages. These shipments were from Costco and Amazon. Unbelievable.

I ordered a package for Halloween. It was delivered to wrong address because the driver did not pay attention to the address on the box and delivered it to a vacant house in which the package was taken from. I was supposed to receive a package today 11-15 2018 at 5:41 p.m. at the front door. Again package is not at my front door. I was at home all day expecting this package and to get notification it was delivered and I'm sitting outside at that time smoking a cigarette and no UPS truck anywhere in sight.

Wasn’t home (Tuesday) when they tried to deliver my shoes. Received a note on my door it will be delivered next day. Waited all day (Wednesday), shoes were never delivered. Call customer service that night. I was told they will be delivered next day. As of 5 pm (Thursday) no delivery. Called UPS, they have no clue where my shoes are. This is unacceptable.

Brown has never done anything for me minus lie to me, blame me, delay my shipping, hold my packages, and offer excuses. I will do anything to avoid working with this "company" ever again. When they delay my package they say things like, "According to our records you requested the package to be delayed." I took the day off work to receive this package, why would I delay it. Then they say, "With a town of your size sometimes we partner with the postal service if they are going in your part of town." This town takes 8 minutes to get across, SERIOUSLY? And did I authorize this additional delay? If you do business with them, and they give you a so called "guarantee date" always add 3 days to this date to avoid disappointment. And avoid this virtual assistant, it's limited to three options.

I shipped an item back and printed my own label and was charged one amount. After it was delivered UPS tried to charge me an additional 15.60. They said it was because the address was wrong (company that I shipped to has not moved in 40 years) so I called UPS and they corrected the billing. How many don't call? Be careful and monitor your credit card!

UPS was always a dependable company but this last time was a nightmare. I order a $1500 guitar from a company 200 miles from where I live. I instructed UPS to deliver it to our UPS store 1.5 mile away. They gave me a date of delivery. Well that date came and went and no guitar. I called customer service but that was a total waste of time. They could not even tell where my package is! They had a status of pending to the UPS store location when I check their site. Otherwise they kept telling don't worry it is either on a truck or waiting to be shipped out. The next thing I get is a call from the company I bought the guitar from telling did I not want the guitar? I said, "Yes I do, what do you mean." They said UPS just deliver my guitar back to the store!!! The owner is sending overnight FedEx and I'm getting accurate updates and it is on its way! I can't believe that UPS screwed this up so bad not to mention their terrible customer service.

I had to spend 1 hour travel today to track down a small package that should have been delivered to my door. The manufacturer had to sent me a replacement part for a furniture I purchased. It was tiny little screw less than 3 cm. I waited and didn't receive the item. I used the tracking info and was horrified to see that the item was delivered to an access point and that I have until the 15th to pick it up or it'd be sent back to the manufacturer. When I went to the access point, the guy at the counter was condescending, saying I should have been checking my tracking information all the time, when clearly UPS had failed to give me a notice.

Had a message appear when tracking an incoming shipment. It said incorrect address although the address on the label was right. Called them and agreed to pick it up myself. Went next day to pick it up. I was shocked to find out that they put it on a truck and shipped it to the so-called incorrect address. I called again and complained and asked them to forward to another address and paid the extras. Again they attempted a third time to deliver to old address. Called another time and I was told they were holding it for pick up. It appears the feedback/requests from customer are queued in a sequential way. The messages are dispatched late in the process. So they started processing my comments 4 days after the package was returned by truck driver following three attempts to old address. It has been a nightmare. Can't pick it up and can't get it to my new address. Do not ship with UPS. It is not flexible to do business with them.

I just had to write a review after having the last bad experience with FedEx I will ever let myself have. UPS is immeasurably, infinitely better than FedEx, and really any other shipping service I have used. I suspect the reviews are low because shipping is complicated across the board and also most people don't take the time to write reviews unless they are really mad. UPS is always competent, never lies about what's going on, and rectifies mistakes promptly. I always prefer UPS, namely over FedEx and USPS. I've even started to filter the companies I shop from based on if they contract with UPS.

Last week me and my wife and son traveled from Philippines to Thailand. When we arrived at the Philippines airport we realized we left my wife's suitcase at the hotel. There was no time to get it before our flight so we decided to go ahead and we will have it couriered over the next day. I called a friend I know staying in Pampanga, Philippines. He retrieved our suitcase took it home then called UPS. He filled all forms online and was told (online) that the pickup schedule was 9:00 next morning so he waited all day. No pick up the next day he called them direct. They promise to pick it up next day. When the driver finally arrived he was told he had to print out his application from the online process so they promised they will be back next day 9:00. He printed all the forms the next day. No show so late in the afternoon he called them up. He was told their truck broke down they will get there 9:00 pm that eve. still no show.

He rings at the door and then runs away every time like the door is contagious... and sends me a message that I was not at home that day so they could not deliver my parcels. Every time the same scenario... and when I complain and he comes for a redelivery he argues with me, raises his voice and tells me that he will not deliver my parcels if I complain. Well, I will complain because he is offering the worst parcel delivery service in the universe. Why I have never complained from Post Denmark, DHL, FedEx, DPD, etc... never, not once... and with UPS every delivery is a torture. From now on I will send a note to all my suppliers on Amazon that they SHOULD NOT USE UPS when they send a delivery my way. They will get the message :)

Nothing more to explain. UPS is the worst delivery service in this whole world. I was supposed to receive a package 3 days ago. I don't know what the hell happened, all of a sudden the package went to some other state/city and then again the estimated delivery time was increased by 3+ days. So far, the package has not yet been delivered. THIS IS NOT THE FIRST TIME THIS IS HAPPENING!!! WORST! WORST! WORST! UPS IS GOING DOWN THE DRAIN!!!

I sent a package to a client overnight and pre-paid for overnight delivery back. The package coming back to me was sent out on Friday for Saturday delivery by 10:30 AM. 10:30 came and went. Kept waiting for the package. I checked on the tracking and tracking indicated it was at the UPS facility about 15 miles from me. I suddenly notice that the delivery was for Monday!!! What??? I called UPS' 800 number. They said it would not be delivered until Monday and there was nothing they could do. So I said I wanted a refund since they can't deliver it as promised. Again, the answer was no. What?? I pay for overnight delivery, you can't deliver it for 3 days and now you're not going to give me refund??? What a rip off. I will never use UPS again for business or anything else and I will tell everyone my horrible experience at every chance I get.

UPS is in a freefall. You pay for a package to be delivered to a destination but they do not even try. No Failure to delivery note. Packages are placed on locations that seems to be operated by subcontractors for the receiver to go to pick the package. No first attempt, no second attempt, no third attempt to deliver. Contacted customer service and they had the balls to say that that is an extra service putting the package in a near location to be picked up. People pay for at the door delivery. In store pick up option should be free like Walmart, Home Depot, and Lowe's do. UPS never ever again.

We moved to the new house and didn't had a chance to change address on DL, ordered package and it's coming through UPS. I am not home (truck driver), my girlfriend isn't able to pick up that package since she needs letter from me, copy of my DL, 2 government bills, photo ID... Are they insane??!! She knows content of the package, has tracking number, and has a letter showing new address, and she is 21, but they won't give her damn package. Called them several times, and no solution. I am not gonna use UPS ever again, and I'll always suggest everyone to use other companies instead this idiots. WORST COMPANY EVER. ** UPS.

Sent a package to my grand boys in Canada for their birthday. The clerk in New Hartford, NY accidentally input the package contents were worth $1818 instead of $200. It is stuck in UPS customs owing $288. The manager at the store claims she fixed the problem but according to Canada it is not fixed. When I called to complain, the manager in NY stated “the package is in Canada and out of my hands, take it up with Canada”. So frustrating and no one to complain to or fix my problem. I have been on the phone every day this week. The package is not moving.

The delivery company that did not make attempt to deliver. I was at home for the 2 days when they claim they attempted to deliver, however, no one come to the door and I did not receive any calls. Escalated the matter to their customer service, only responded after 4 emails. When I called their call agents, all I got was a runaround that left me even more frustrated. Find other delivery companies that will treat you better.

I was supposed to have a package for my girls to give my husband for his birthday. It said it would arrive 4 days before his birthday, so I ordered it. The date changed to one day later (no big deal). It did not arrive on that date, so I checked tracking and they missorted my package and it ended up almost 17 hrs away from my home. Customer service was nice enough, but refused to fix the issue by upgrading the package and would not let me speak to the manager that made the decision. They are now stating that it will not be here until 4 days after his birthday. (We'll see if that happens). My kids are going to be heartbroken.

I waited for a delivery that did make it on the promised date. I then paid $5 to change the delivery date. The date was established and missed again. When I called Customer Service I was given all sorts of promises which, once again, were not fulfilled. I then asked the disposition of my package and was, once again, asked for $5 to change the delivery. I did not pay for the scam the 2nd time around. Terrible service. If I could, I would tell every one of my vendors I would not do business with them if they didn't find a better way to ship than UPS. Terrible!

UPS said that they deliver my package and also they attempted as well which never happened. I lost my package which cost $1600, when I called them they do not give me an answer. Indeed, this is my second time they lost my package, they lost before my new iPhone and they did not gave me refund because they claim that I did not insure the package.

Guaranteed delivery for a Saturday was a fail. Tracking showed in transit with a delivery time that had come and gone. No accountability within UPS for the incompetence they have. Basically saying "whatever". Will never use UPS again for my business.

Bunch of imbeciles. Drivers are incompetent and customer service are morons. None of these people know how to do their job. The tracking would say "attempted delivery" which was a lie. No one tried delivering anything, someone was home every time they "attempted delivery". Called customer service and they were utterly useless. This back and forth went on for 2 weeks until they finally "destroyed" my package when they failed to deliver it in the first place.

I ordered shoes for my boys that they really needed because the old ones they were outgrowing and worn out. I was supposed to receive them Saturday which was great because school starts back on Monday so right on time right?! WRONG! Because they sent the package to the wrong post office I will not receive their shoes until Monday evening. Only reason I found this out is because late Saturday I noticed they had not been delivered so I tracked it and found out myself. Very inconvenient and when something like this happens they should contact you whether you are signed up for notifications electronically or not. I am so annoyed at this point and is not the first time I have had an issue with them. They are lucky the store picks the shipping company bc if it were up to me it would be FedEx!

I'm writing this from my honest opinion. The UPS failed to deliver my parcel yesterday and left an info notice on my apartment front door which indicates that I can sign to allow the delivery person to leave my parcel in front of my apartment door on the next delivery day. In order to get my parcel today I stayed home all times and found that the tracking update says the receiver was not available at the time of the second delivery attempt. WHAT THE HELL? I stayed home this whole day and no one knocked on my door. I even signed on at the back of the info notice to allow the delivery person to just leave my package and go.

UPS has got to have the worst customer service I’ve ever seen. The driver drove by my house which is clearly marked. Only to say the address doesn’t exist. But I find out it’s more of it an it’s 5 o’clock story and he wants to go home instead of finishing the deliveries. Called the customer care line only to be told they can’t do anything, added to talk to a supervisor only to be hung up on 3 times.

I had a bed in the box delivered today. I saw the driver lay the box down horizontally in front of my garage. I asked him to stop leaving my packages on the driveway (facing the road) because people are stealing packages and I have hit a few coming out of my garage not seeing them... Before I could finish and state I can't get out of my garage if he leaves it there, he looked at me and said he normally leaves them on the porch, got in his truck and took off. If they can't handle properly delivering heavy packages, then they shouldn't deliver them. I had to call a friend to help me move the box.

Verizon chose UPS to deliver a phone to my elderly mother. The first delivery attempt was made on 10/23/18, but my mother was unable to make it to the door before the driver had left. I called UPS and explained that she was home, but couldn't get to the door due to her age. UPS was very courteous and responded that they would deliver again the next day, but there was no delivery window and they couldn't even tell me if it would be before or after 12 noon. On 10/24/18, she stayed close to the door and even placed her dog in the porch, to warn her of any visitors. She is positive that no attempt to deliver was made, but according to UPS, there was no answer. Since Mom is still very sharp, I tend to believe what she says. At 5:30 on the 24th I contacted UPS and explained the situation again.

I got up and sat in my front room all day waiting on my package. The home is a duplex that is not labeled. The time by and the packaged was tracked. The answering service said the package had been deliver at 10:40 am and no one was there. I was home all day. The driver went to one door and decided to leave a note there. I know this because I walked outside and saw the note on the next door. He should have had enough sense to knock on both doors. I called the center repeatedly and I was told the driver was gonna bring it back. I am very upset because the package was not delivered and the center lied to me. I will do my best to never use UPS again and I will tell all my friends and family not to use them either.

I have never had such a horrible experience with receiving a package in my life. I ordered something online and their delivery carrier is through UPS. I requested it be left at my doorstep, but when I got home I found that it was not. I called the customer service number and was informed that the driver “decided” he didn't feel comfortable leaving it. That's already an issue, because I don't stay in a bad area and if I REQUEST that it be left at my door then that's what they should've done.

I have used UPS many times over the years, I also have been using them less and less over the last few years! My worst experience was using them to overnight a food package around Christmas ($80 shipping) only to have it arrive a week later! Not even so much as we are sorry! Today I was expecting a much needed part for my vehicle that was another overnight package ($20+). I was told their label didn't have a unit number on it, so it couldn't be delivered. Why I don't know, my PayPal account that I use constantly does, it was used for this transaction. The seller sent me a confirmation of the order with the shipping address just as it should be! Again no apology, and a rather indignant "these are our policies for your safety" not even an offer of a partial refund or any type of compensation for any inconvenience.

Once again UPS fails to deliver my package! This has happened one too many times! They say the company is not open... mighty funny there was 7 folks here and the door unlocked so they LIED and took my pkg to the Post office. Told me I could go there and pick it up. I paid for the package to be delivered to my office not for me to go pick up! Over UPS! Drivers are useless!

I over put the weight and dimension of my package. I went to the UPS store to drop my package and found out I overput the weight and dimension of my package. The guy in the store told me that UPS will adjust the weight and dimension during shipping. But it never did. I called UPS to change it. It refuses to do so. FedEx always adjust the weight and dimension, and I had never had such a problem with FedEx. I will never use UPS again.

Hello, I am a young entrepreneur, (just turned 21) C.E.O. and Founder of a newly small business/LLC. I believe complaints are very serious upon any business structure. I'll been waiting about a week to receive some very important business files, certificates and forms from the secretary of State. I believed UPS would fulfill the task of safely transporting them to me. In result, UPS driver provides me another's mail after I simply gave them my ID via stating that my tracking number said today but he refused to look.

I am giving two stars because they do deliver. But there are a lot things not right there. I ordered a thing from Costco fairly big and expensive. And it comes with 3 boxes. Box 1 of 3, 2 of 3 and 3 of 3. The schedule delivery date is on Friday. And they only tell you delivered by the End of the day. (So means I have to wait from 8 AM till 8 PM) So, I have to stayed home for the package because it is huge. I cannot pick it up. And UPS came drop the packages on my porch around noon. I was like, ok I may go to work. That is the nightmare began. Only 2 Boxes. And I saw labels on them are 1 and 3. Cannot find the number 2.

I shipped a package national with UPS at September 29th 2018. After a week the package hadn't arrived and I had no message from UPS. After I contacted them they told me they didn't know where the package was and they opened a case. They sent me an e-mail saying that the package was lost and I had to open a case to get my money back. After I contacted them and asked them if I could get my postage fees back they said they didn't know. I said that I wanted to know beforehand. They said they couldn't tell me. To hell with UPS! So after my package didn't arrive, I had to contact them, they lost my package and they couldn't tell me whether I'll get my postage fees back? THAT'S IT! I WISH UPS WILL DROP DEAD!

I sent a package overseas to Thailand for $160.00. I made sure that I had everything paid for, because I was sending old but nice clothing/purses. When it was arrived they didn't notify the receiving party, and she only knew because of the tracking which stated it was still in customs. She finally contacted them, and she was charged the holding cost of $170 from UPS. In addition there were fees from Thailand customs. They were expecting the receiver to pay almost $300. This was for used clothing I was hoping to give my family members to help them. In addition I send family photos. I was forced to abandon my belongings. If I wanted it returned it would've cost me $225. What a rip off!!!

My UPS experience of customer service and local drivers who lie, knowing I had a package on the way I made sure I had 2 ADULTS at the house all day with everyone up from 8am until I came home at 4:30pm, then we had 4 adults while eating dinner with the dining room doors open so we could see the front yard and UPS. A notification came across that delivery had been attempted at 6:15PM and no adult was home to sign for this?? Lie total LIE! I called the customer service who tried to tell me it was attempted lucky I have security cameras and reviewing the film. I have no UPS person on video, I do have FEDEX and USPS bringing packages. on hold over 50 mins I was then told the drivers had gone home and they could not give me any information. But after a long debate said it would be delivered Saturday.

Where we are located UPS is to cheap too pay for a depot, so if I want my items, which the shipping has been paid for, I have to pay and extra $13. How pathetic! Now it’s sitting stuck at a depot over an hour away and it’s not possible for me to go get it. We are located in La Crete, AB.

Amazon promised or guaranteed my delivery to be on the 19th. 2 day delivery from Amazon. Ordered the product early on the 17th 8 a.m. Product was not shipped till 8 p.m. that day. When I got the notice the product was shipped it said delivery day was Monday because I had asked for a delivery change which I never did. At least that's what UPS told the Amazon agent I spoke with. I called UPS and ask them about the situation and the best they could do is ask me if I had ever had my package delivered to an access point which I had. But this one I did not make that request. He seemed to imply because I had done it in the past it must be that way presently. Now either Amazon or UPS is in my mind buying time to deliver at a lesser expense! Not a good practice for either business.

Expecting a package and waited outside for it to be delivered. I live in a place where’s there’s only one way in and out. I parked my car facing the one way street and waited. I got a Notification that there was a delivery attempt. No UPS truck drove past me. I went to my unit, no door tag or any notification that anybody attempted anything. This is a BS ** service.

I wish I could leave negative score for UPS service. On Oct 4, 2018 I went to UPS Store #4126 located at Mason & Westheimer Rd, Katy Texas for the overnight express shipping service to send over VISA document to my wife who has been denied to reenter the US due to missing document. The legal document was supposed to be delivered the latest one day after on Friday night. I have emphasized that the document MUST be delivered as scheduled without tolerance. The clerk promised no problem. I paid $49.83 after tax. The drama then started.

I have had 4 shipments from UPS in the past month and zero have made it to my door. No one has attempted to ring my buzzer or even leave a delivery notice. It was up to me to go online to track the package down and pick it up myself. With the 3rd and 4th packages, I was fed up so I called customer service to complain. I spoke with 2 different agents and corresponded by e-mail with a 3rd. All of whom assured me my package would be delivered Oct. 16. At 4:00pm today I got a call saying My package was ready to be picked up. Um, no I will not be picking up the package. "Well I guess you'll never get your package then" was the woman's response.

I have had 7 misplaced, or packages "forgotten in shipping container" in the last 2 months! All of them from southern Minnesota facilities. This is the most pathetic shipping excuse I've heard. If you have 1 job to do, how do walk away from a container that still has packages in it?! This company is pathetic! They don't have a problem telling you the same one line excuse every time.

After 10 days still waiting for package delivery. Visit the warehouse today and I was told the package, that they receive, cannot be found. Every time, during the past 10 days that I phoned (4 time) I am told that the package is on its way and will arrive by 7pm. My conclusion they have NO idea about packages or the location or delivery days or times. The customer service staff is unprofessional and disrespects customer, while at the warehouse, for 2 hours the service staff mocked customers during enquiry calls and definitely had no interest to provide any service. What a disappointment from one of the so-called leading customer service companies in the world.

If you know like I know you would go through FedEx instead. This isn’t my first rodeo with UPS and then screwing up my order. I have called and called them. They refuse to reach out to me they won’t respond to any of my requests but they have the nerve to lie and say I wasn’t here to receive the package which I was. I was here all day Saturday and no one came. I do not appreciate them lying. I asked for them to ship my stuff before I got to work and they have been giving me the runaround. Please do not waste your time on UPS. Order with FedEx! These idiots are not worth the time or the day.

They took forever to deliver your stuff. They never be on time. And they lie about your shipping date. Please do not attempt to use this service unless you want to be disappointed. The customer service staff is unprofessional and disrespects customer.

I called UPS customer service twice to attempt to get some help trying to get in touch with the USPS to correct a problem with a UPS shipment that is being shipped through the USPS for some reason. Because it has a UPS tracking number, it’s impossible to get anyone to talk to me via the USPS phone system because you need a valid tracking number first and a UPS tracking number isn’t valid in their automated system so they won’t allow me to speak to a representative. So I called UPS for help. Since this shipment is ultimately their responsibility, I assumed they would provide some support. Quite the opposite.

UPS has a new policy with a slick name. What it boils down to is, if you aren't home on the first try and the package needs a signature, the package is taken for pick up to a store OF THE DRIVER'S CHOICE. I can walk to a very large UPS Store on Woodstock Street in Portland Oregon, but my packages are taken 20 minutes away to Milwaukie Oregon. I have always thought UPS was the best, but now I will go with Amazon, or even FedEx who I have up to now disliked. I can drive to most stores in my area in the time it takes to go pick up a UPS delivery. I'm sure the drivers love it. I am so happy for them.

I just want to personally Thank Ryan ** from their Customer Service Department for going out of his way to take care of my 87-year-old mother's problem (Mrs. Helene **). You are one out of many United Parcel Service Employees who really care about your customers! Thank you once again for the outstanding job!

Delivery attempt made, called UPS 1-800 number, was informed unable to redeliver, I could pick up at 7 PM-8 PM. Arrived close at 7 pm, left. Received call saying I could pick up if I get back before 7:30, no.

I ordered a product from an Israeli company who said that they used DSL. It is a small electron box and I was charged $40 for delivery when I ordered it. 2 weeks later I was sent a link to UPS with a tracking number. This indicated that the product had been sent via locations in Israel, Turkey and Germany. It appeared to be in Ottawa, Canada where I live but the tracking list then mentioned import duties etc and then the package was in Philadelphia, and then Louisville before finally being shipped to Ottawa again. I was promised delivery on a Tuesday and waited all day for it. At 8:30 in the evening the tracking system said that charging information had been lost by the driver and I still don't know when to expect it. Emails to complain have been apologetic but not useful. I will advise the seller not to use UPS again. I will never use them again unless the apology is believable.

Package didn't stay on vehicle for delivery, we stayed home all day waiting and found out that I need to pick my package. Richmond, BC, CA 10/09/2018 17:20 Delivered to UPS Access Point.™

What ever company you are or private household do not repeat do not use UPS COMPANY to deliver anything for you. I have been waiting for my parcel for over a week now. I have phoned on about 15 occasions or more. They have lied to me over the phone, promised it will be with me before 1pm then on another day after 1pm but then turn up at 11-15. No cards put through the door. Asked for them to leave at my neighbour and they haven't. I have a long itinerary of what they have and haven't done. Apparently they said they came today at 10.35 but guess what? I was in waiting. They are liars. Complete and utter liars. I have never known such a disorganised delivery company. Shocking. Totally shocking. The promises. I have spoken to managers three times and they are supposed to be monitoring my parcel because of the hassle but still no parcel. Do not use this company. I am still waiting for my parcel.

Updated on 11/28/2018: After more than two months of tail chasing I finally received my insurance check from UPS. Drew, the manager of the Lincoln Depot went to work for me. Along with his Security Chief. They again verified my windshield was packaged properly. I have to acknowledge him as he was never made aware of the situation by his supervisor. I am not using UPS again.

We paid to have a package picked up. They don't give you the option to choose a window of time for the pickup. I have to be gone for ONE HOUR every day. And guess when UPS came to pick up my package? Yes - during that ONE HOUR! I called them and they wanted to charge me another $11 to come back... And STILL wouldn't let me choose a time! So my daughter and I had to wrestle a 52-pound package down our stairs and into our vehicle and find a drop-off location. I refuse to give UPS another $11 of my money. This is a PAID SERVICE! At the very least, UPS should let you choose a time slot range (like 8a-12p or 12p-4p)! And give you a second chance if you miss the first slot.

I ordered a $300 chair through Fingerhut, and they use UPS as their delivery service. I received an email from UPS stating my package was damaged during shipping and was being redirected back to the original shipping company. So I never received the chair, but neither did Fingerhut, so now I have been fighting with Fingerhut the past 3 months because they are trying to charge me for a product I never got. I recently order an item through Walmart, who also used UPS, and I had a problem with this item not being delivered as well. Walmart had to send a replacement using FedEx. This has to be the worst delivery company ever!

UPS clerk in my local store was caught passing my package over the counter to someone he knew... no ID. Caught on Security footage in store. Manager called after I could not find my package when I went to pick it up, said that records showed that I picked it up on the previous Thursday before closing. I was NEVER in that store and had to prove it by looking at security camera footage... and dang, there it was. Proof that he is a thief.

Need to change the delivery date on a package I'm expecting and UPS just plain won't let me do it. Their website doesn't work. Their "customer care" hotline just sends you to one brick wall after another with recordings that don't apply to your situation. After over 2 hours of trying, finally got to talk to a "customer service representative" who confirmed my package via the tracking number I gave him, but just plain refused to change the delivery date, for no good reason.