United Parcel Service - UPS Reviews

Absolutely appalling service. Paid £32 for a large parcel collecting from my work address and delivered by 6 pm next day. They never came for parcel. I rang (after struggling to find a number/department) next day several times and emailed eventually got a manager who then wanted an extra fee to arrange collection. They were no help, no apologies or offer to sort problem ended up cancelling and giving my customer money back causing me 3 hours wasted time and loss of a sale.

A package (documents - 1lb) sent to me were via 3-day select Lufkin, Texas to Salt Lake City. Did not honor the requested, and paid for delivery option (as referenced in the UPS provided tracking information). Per UPS tracking information, the package was received by UPS from the shipper on May 9th in Lufkin, Texas. On May 12th, I received notification that the package was still in Texas (Vernon, Texas) and that delivery to Salt Lake City would be May 16th. Following up with UPS customer support, I was informed that it was being delivered via truck to Salt Lake, thus the date of May 16th. When I asked them why it wasn't being sent via 3-day select as contracted and UPS documented, customer support could not provide an answer and didn't seem to really care that UPS had made an error. I am traveling and would be leaving Salt Lake before the 16th. This is why it was sent 3-day select in the first place.

I ordered a toddler bed set from Amazon for my daughter and as usual the delivery process was the most irritating part of this transaction. I missed the first delivery attempt, the second time they must have just left a slip in the door and left because no one EVER rang the doorbell or knocked. For the 3rd attempt I had my husband stay home to make sure we did not miss it and sure enough I received an email (this time no slip at all) stating I missed another delivery.

Look what UPS did to my package!! I contacted them twice just to request to hold my package instead... But they waited for 3 attempts before allowing me to pick it up at UPS center. My package looks trash and all my bottled supplements dented and dirty.

My package was supposed to be delivered to my house and was not. UPS decide to drop it off at a drop point. I called to ask the Customer Service Rep and spoke with Andrew **. I stated why wouldn't UPS come back for second attempt and someone was home at the first attempt. The way the Customer Service Rep spoke was out of order and rude. I express my concern to him and told him he will not speak to me like that. I stated that my package shouldn't be at a corner store, customer service that in such a tone I honestly tune him out and ask when could my package be delivered. CSR was just rude. I asked for his information and hung up.

On May 5, 2017 I ordered a item under a pound to from an online company in North Carolina to be shipped to eastern TN. The company indicated the package was shipped that day and would be delivered on Monday 8 May 2017. They sent me the tracking number that allowed me to track the package. On Monday I checked the UPS website and found the package was delivered to the UPS distribution center about an hour from my home but the package was being delivered to North Carolina for some reason. I called UPS and talk to a nice person for 38 minutes and she worked with the distribution center and said the package has been intercepted and it would be delivered on Tuesday 9 May 2017. Within 30 minutes I received two more phone calls confirming the address was correct in Tennessee and insuring the package would be deliver the next day.

I complained, money was refunded by where I bought it from. Few days later one of my neighbors, that were on vacation, brought the package to my house. I contacted all parties involved and returned the item to where I bought it. UPS told me that I would need to sign for all future packages. I complained that they made the mistake and accused me at being at fault. Now they will no longer ship to me, which doesn't bother me a bit, I lost nothing but dealing with a company will terrible customer service.

I have been waiting for a package that was shipped on April 24th and have yet to receive it. It has been tossed around between multiple facilities. I called customer service, on May 5th, I was told that they would have someone call me, within an hour from the facility where the package was with. No one called, I called again and was told the same exact thing. No one called me. Monday, May 8th, another delayed delivery notification was added to tracking, this is the 6th delayed delivery notification because they keep moving the package to different locations. Absolutely horrible!

I had 5 parcels sent from the UK and to have it delivered to Saudi Arabia, they originally said it would take 5 days. It's been over 2 weeks now and nothing! Flipping idiots. They keep on changing the schedule date for no reason. On top of that their customer service is useless. When you make a complaint they say that it's out of their control. And give me the runaround. First my parcels were stuck in the UK for a week. So just sitting and nobody taking any notice. They have all my details, so they could have gotten in contact with me. Then my parcels were sent bit by bit to Saudi Arabia, so not all in one go. Why I haven't a clue! And now my parcels are going around the whole country except for the city it's suppose to go. They are BAD, TERRIBLE, RIDICULOUS, NOT A GOOD COMPANY and to top it all off they don't have the courtesy to offer a refund for the trouble they've put me through. I would suggest to anyone that they stay away from UPS.

I don't know what the deal is with UPS, I was disappointed when I chose the 2-day shipping, and it showed it would be more than that when my package arrived (6 days to be exact). Then I got excited when it had changed to a day earlier, well guess I was glad for nothing, because it still hasn't arrived. I guess UPS does not care about their customers.

I love that UPS is using access points. I don't have to worry about changing my work schedule in order to receive a package or missing deliveries. The access points in my area are convenient and have long operating hours, including weekends. I honestly don't understand why anybody's upset about this massive improvement!

The UPS website is very archaic. Very user unfriendly. Not Intuitive. It takes hours to get up and running. I am trying to send a package to Canada and am on my 3rd hour trying to get an account set up and get all the details. So many error messages with no explanation that would help you fix it. This website must have been developed in the 80's.

Both the UPS webpage and the smartphone app gave me COMPLETELY FALSE and misleading information about the delivery of a package, after PUSHING notification of when the package would be delivered. After tremendous difficulty and tedious wasted time on hold, two employees, Danny and Sarah, gave me useless excuses and completely unsatisfactory answers as to why the online information was COMPLETELY FALSE!!! I would much prefer that UPS give no information than the pretentious display of information that is COMPLETELY FALSE and misleading. A lot of my time was wasted today by this abusive behavior, and to top it off, the company's representatives made it quite clear that they could not care less. The acronym UPS is hereby revised: UPS stands for "Useless Piece of **."

UPS is the worst ever when it comes to package deliveries. For two days now I have been home waiting for an important package to get delivered to my apartment and both days the driver never ring my doorbell and did not leave any notices. What is so messed up was, on the first delivery attempt the driver delivered a package to another apartment in the same building I live in, but failed to deliver my package. I received a call from the facility after the first attempt and was promised to get my package delivered the same night, but the driver never showed up. The company have incompetent and lazy people working for them. Even the supervisor do not care. They do not even deserve one star because they are so terrible.

UPS truck goes by my house several times a week but they can't stop and get a package. They want money or me to drive 30 minutes to UPS store. I have a return going to Dish Network. UPS won't pick it up and Dish won't pay the extra fee. I am stuck. NOT fair. In the past I have had warranty returns sitting on my porch, the driver delivered a package, step over the box I needed picked up and not ever ring the door bell. In the past 2 months I have neighbor packages delivered to my door. The service at UPS is going downhill.

I was expecting an important textbook in the mail to start college next week when I got a notice that they could not deliver the item to me. I am currently serving in the navy and do not own my residence. I have no other way to receive mail except through P.O. box.

This is the worst delivery company around. In the last 18 months all but 2 packages out of 10 to 15 so were delivered up to 4 days late. When I checked the tracking online the drivers would put in the comments that no one was there to accept the package or they could not find the location. When I called customer service they apologized. Told me I could drive to their hub 20 miles away and pick it up myself the next day or that it would be a couple of days before they could reattempt delivery. I ended losing my temper after hours of arguing with these worthless agent and managers for hours and once even for 3 days before they would get a manager from the local hub to call me back. I now have that number and call them directly.

UPS seems to be the least reliable or dependable of all the various delivery services, such as the U.S. Postal Service or FedEx, for the many products I purchase online. Businesses should carefully look at other means of getting their products delivered to the buying public, which should be explained to the customers (i.e. "We use the MOST reliable delivery services to get your ordered products to you with as few problems as is possible, even if it costs us a few cents more.")

Enough is enough with UPS! Why aren't they called before Congress to explain they're horrible delivery service? They have ruined enough birthdays, holidays, and anniversaries. Yet they continue to get away with BS excuses such as lying about weather delays, lying about "operating conditions", etc. How many times can you use the "The truck broke down" out of the same warehouse when it's RIGHT in my own neighborhood?? Operating Delays... Really? I have contacted my local Congressman about this and I urge you guys to do the same! They have gotten away with lying to the public long enough!

No accountability at all, lost my package, they don't care, I went 3 times to terminal to see if they found, they did not even looked at OVERGOODS (they call the items found broken boxes etc). The guy tells me even they find, he cannot give it to me. Holding my property from me, other one tells me there are many OVERGOODS in every building. Practically they kick and push the items if the box is broken. If a box broken not sure if I should place UPS above or below FedEx, both are overpriced terrible service providers.

I ordered package on the April 19, 2017. The original delivery day was April 27, 2017. It is very important package for me and I made my plans around the date of arrival. During the process of the shipment from US to Canada, the delivery date was changed to April 28, 2017. It was inconvenient, but I rearranged my plans. I scheduled to stay from work on that day to wait for delivery. On April 28 about 1pm, package status change to: On local truck. About 7pm I started been concerned and called UPS Canada. I talked to the employee Ash (ID: **). Ash said to me that due to the high volume of packages the delivery times extended from 7pm to 8pm, but I guaranteed to get my package today. I changed my plans for the evening and stayed home to wait for package.

I placed an order with well known company and paid for UPS expedited shipping. Delivery in two days. My package did NOT arrive within the guaranteed arrival time. Although UPS claims it will still be delivered yesterday... It is now Saturday and UPS has either lost or stolen my package. How UPS stays in business is a mystery. Never again will I use UPS.

I have ordered 6 items in the past year that have unfortunately been delivered via UPS. I have yet to get one of those packages on time. There is always a delay for one reason or another and when you call to ask what they will do for you they tell you nothing. Next day air means next week, you pay $50 or more for a package to be delivered the next day and do not get it for a week. They seem to have lots of equipment issues. That cause late deliveries and tell you they cannot do anything about it and will NOT refund your money! Once you do get your package you are lucky if it is in good condition. I am pretty sure their employees kick the packages around and throw them onto the truck.

On April 20th, I received an email from UPS Quantum View about a package that was being delivered to me for a very valuable item. The package delivery required a signature in order for the delivery to be completed. The delivery date was set for April 25th, so I planned to take the day off of work in order to sign for the package and prevent the need to make a 20 mile trip to the distribution center to pick up my package in person.

Received my boxes rearranged. One box was opened and repackaged. A missing item. I discovered a broken piece of the item. A few porcelain dolls were broken. A porcelain dish broken in three pieces. Do these people read. When it states on the box "handle with care, Fragile, and upright." That's exactly what it mean. Some items can never be replaced. A glass box for the porcelain dolls were broken. Does it mean anything when you pay insurance for protection of your items, but you don't get it. I'm disgusted. I'll never use UPS again. I'll use FedEX the next time. Hopefully, I won't have a similar complaint.

Tonight, I contacted UPS via a chat function on its site about the fact my missing package showed it was delivered at the front desk and signed by Jones. I live in a house on a dead-end street nowhere near a hotel or motel. UPS' customer service person responded to my request/complaint. She told me that the package was properly delivered in spite of the fact I can prove my house doesn't have a front desk and no one named "Jones" lives with my husband, me, and our cats. There are no hotels or motels on my road. Next, she told me that I should call the hotels in the area to try to find my package. I was not about to contact the dozens of hotels in our town much less the thousands of hotels/motels in the metropolitan area.

UPS delivered a box containing dining room, chairs which are totally covered in fabric. They left the box in the driveway in the pouring rain. The box could not be seen from inside our house. Box discovered the next day and chairs are ruined.

I wanted to let you know that you have an exceptional employee in Favian **. Favian exhibits exemplary customer service. He is very professional, listens and engages his customers. I noticed Favian arrive for his shift while I was waiting for someone to help me. He did not hesitate to step up and assist me although his shift had not started. I truly appreciate working with someone of his professionalism; attentiveness. He is truly an asset to your organization. Thank you.

Ordered something online. Found out it was being delivered today, so I waited. Saw the truck drive by. Checked online and it said, "Delivered". I called the local UPS and of course she told me it was delivered. Told me to call the UPS 800 number in Georgia. So I did, and yes, she too told me it was delivered. Then she proceeded to tell me it was delivered to a different address. What's wrong with this picture?

I responded to an advert on eBay. I bought a pair of top grade Bowers and Wilkins Hi Fi Speakers.They were hardly used and in mint condition. The seller lived in the Midlands near Rugby. A 5 Hour round trip by car. I decided to have them collected by courier. I wanted a proper professional organisation. I thought the Brown and Gold van of UPS was iconic and could be trusted. I opened an account and arranged for the speakers to be delivered to my home in Poole Dorset. On unpacking them I was devastated to discover that both were damaged. The front baffle on one was smashed and both of them had damage to the cabinets. There were broken bits of the baffle inside the packaging. It was clear that the damage had been done in transit. The packaging on the badly damaged unit had a huge dent in it clearly showing that care had not been taken in handling it.

To start with UPS was charged with delivering my medical supplies. They destroyed them to the point that I would have been embarrassed to deliver the package myself. It looks like the package was rammed by a forklift fork. That was bad enough. What was worse was the I suffer PTSD really bad and the delivery dude pounds on my door so hard that it makes me jump out of my skin. I call them and report the condition of the package and the method of delivery. I was told I would get a call before the end of business that day. When I did not get a call I called and was promised a call again. Not receiving that call I called again several days later and was again promised a call by 10 am Monday morning. That was Shandoa on Sunday evening. I never got the call again.

I am livid right now. I had a package scheduled for delivery yesterday, which I didn't know, because the Best Buy tracking link didn't work. Even still, the door was being watched for multiple hours during the day, and the ten minutes when I walked away, that's when they tried and failed to deliver my package. I thought it would be delivered the next day (Saturday), but the next business day is actually Monday, so now I have to wait even longer for my package. I checked the tracking information since I finally realized the tracking info Best Buy gave me was for UPS's website (since the tracking info Best Buy provided me with was incorrect), and then I found out that it was left at a UPS access point. I thought, "Great! Today is Saturday, let me go pick up my package and then all will be right." Not so.

I am way passed angry! I have tracked my packages every single time and always stay home to wait for them! I've had so so many problems with UPS ripping my packages aka my property opened and stolen. I've have packages thrown on my sidewalk and busted while driver waves as he leaves! I have many more horror stories about UPS! What am I doing so wrong? I pay for my things and pay for shipping to receive my packages in a proper manner! Today, I've been waiting since 6:30 a.m. and my package was tracked from that time and it was only 10 mins away, yet I'm sitting here at 11:30 p.m. and watched the driver drive right by my house and looked right at me!!! What? I have my porch light on, lawn light on, front door open and I was standing on my front steps!!! I just stood there in disbelief while this idiot drives by me!!

Just called to see when my parcel was to be expected to be delivered. Was told by customer service who could not answer my question simply sent a request so I would get a call from someone else. So ok I got the call same day and was told it was sent back because of one number was missing, ok I get that things happened then why did they not call me to confirm, why even take my phone number when placing an order. I paid expedited and now I have to wait for it to be shipped back. ** service.

UPS notifies me that they damaged my package while it was still in their warehouse and only part of it would be returned to me with the other to be discarded. Will not honor claim stating that packaging is insufficient. They have pulled this stunt in the past even after purchasing insurance still will not pay. How can UPS deny claims when they state that they were the ones to damage the item. Lost $186.00. Never again. Now it's FEDEX.

On April 18, 2017 a box was delivered to my door on the stated Amazon arrival date for that particular item. However, there was nothing in the box and the bottom of the box was torn open with bubble wrap hanging out the bottom corner. The outside of the box was labeled with two large yellow labels stating "HEAVY. Handle with care". Upon reviewing my camera recording - I can see the delivery guy carrying the box; holding it by one corner, with one hand, with no effort at all. He dropped the package, rang the doorbell and then walked back to his truck. Clearly he saw the two yellow signs but ignored the warning.

I wouldn't recommend anybody to use UPS as I have been waiting for a collection two days and they never came. Every time I call I need to wait for a very slow machine and the advisors don't have information or have wrong information (that contradict from one to another), yesterday they told me that my collection was cancelled and today they told me that they came at 5 (and this is not true as I was here, but the window - a 5 hours window - they gave me, was until 3:00). I am very surprised a company so disorganise could become so big and of course, I wouldn't recommend anybody to use it if they value their time and don't want to be waiting for anything during days. I also would feel ashamed of working in a so incompetent environment.

My package was delivered outside of my locked apartment building. The package was open and wet, as it was raining. Upon calling UPS, I received horrible and slow service from the Damages department. I was practically accused of filing a false claim even though I sent pictures. The name of the rudest woman that I spoke to was Jennifer. It has been two weeks since I reported this. I'm being told that since I sent my merchandise via The UPS Store, I have to contact the store because it isn't one with UPS. To sum it up, I have paid UPS a nice sum of money to lose half of my items and deliver the rest damaged. To top it off, I had to deal with rude customer service reps. I yet to know the outcome but it definitely isn't worth EVER using UPS again. EVER! I won't even purchase from companies that use UPS anymore.

I have no idea what's going on with this company. They are doing a TERRIBLE JOB. I recently bought some items from J.C. PENNEY. My items NEVER arrived on the day specified, which was the 13 of April of 2017. Today is the 18th and I'm still fighting to get my items. I've spoken to SEVERAL people at UPS and they ALL tell me something DIFFERENT every time. I'm in the line with a J.C. PENNEY representative and he just called UPS AGAIN. Now they're saying my package is LOST. UNBELIEVABLE. DO NOT, PLEASE, DO NOT make business with this people. DO NOT!

I ordered a document from another state and paid for 2-day air from UPS so that I would have it by a deadline. I was notified that the document would be delivered on Thursday and that it needed a signature. I waited until 10 PM and then changed delivery location to a UPS site because I didn't want to wait all day for nothing again. I then learned that it takes 1-2 additional days to change the drop-off location. They should say that on their web page. I also learned by calling UPS that the document was never even in my city. The updates regarding delivery are automatically made and may not be accurate.

Missed my international courier twice because I was at work and these people don't give any time limit or date when they will deliver the packages. Now waiting from last 2 days for the delivery but still not got. UPS can't provide with any time window so that we can do outdoor work, so stuck at home as driver can come anytime and if missed again then has to go to main office in concord to pick up. UPS is not at all customer friendly instead they are just giving hard time. Customer care people do not know anything about current location of the courier, don't know what kind of updates they get and same with their UPS app which is good for nothing.

Location on Carrollton. The employee (Brian) was almost 15 minutes late for opening. 4 customers waited with parcels and packages. No "sorry for being late", no apology, no nothing. Just grumpy hangover face. Then 5 min later other employee show up. Bad service.

Ordered spares and the company send them via UPS and sent a link to track delivery. Information tells me that the parcel was dispatched at 3.03 am on the 14th April. It is 15.04 on the 17th, 3.5 days later and no tracking info or parcel.

If I could give a zero I would. So as a college student funds are tight and I do my best to make do with what I can. I decided to sell my textbooks back for cash (a common thing). If you've been a college student or a parent of one you know that college books and other fees are EXPENSIVE. So I have a mix of Science, Italian and Business textbooks and I decided to sell them back to Chegg. (I've sold to them before and this was my biggest order, which is important for this.) After a week I start to get a little skeptical; I contact Chegg asking did they receive my package and when will I be receiving my money. (Their response is they never received it, but when they do I'll receive my payment.) OK? So then I go to UPS. So I log in every day and track the package and it's been in the same state for WEEKS. Basically MIA.

I cried when I saw the crushed carton abandoned in front of my garage, with the silver saddle horn protruding out of the corner of the box on that bitterly cold December 21st day. It appears as though the saddle was on its side and something was dropped on top of it. It gets better folks. When Pete's Custom Saddlery of Pembroke, Kentucky (he'll also be getting one star here) brought the saddle into Store 3953 to have it professionally packed and shipped to me after he had charged me $1,075 for restoration and shipping, he REFUSED to put additional insurance or declare any value over $100 despite the historical value of this saddle. Ted Flowers was the Saddlemaker to the Stars and each of the 500 saddles made in his lifetime were unique and original.

This UPS has the worst delivery services Ever!!! I have my package expedited from US to Canada, I paid high cost just to have my package delivered the soonest possible time. 1st day the driver left an info notice 'coz it's a COD. I tracked using their website and stated it will be for delivery on next business day (END of Day), so I say Okay because it's end of day so probably around 5 pm - 7 pm.

This is the second time I have had difficulty trying to change a delivery for a package. There have been numerous packages stolen in my neighborhood. I also do not want to alert potential thieves that I am away. Had to upgrade the package from Surepost. Charge already made to my credit card. 2x phone calls to customer service agents who barely speak English to be told the change has not been processed thus I cannot change the delivery location or day without paying for the upgrade again. UPS is happy to take your money with no customer service on their part.

Bad company! Bad customer service! Don't ever send any speaker or easy broken item by UPS, if not, you will lost everything! I send a subwoofer to my customer in Texas, the box arrived with losing the magnet inside the sub cabinet. The sub was pack with 1.5" styrofoam, when it's arrived the box has no damaged, the cabinet no damaged, I bought insurance for this shipment too. I opened the claim and they declined. The reason they said the box and material are not certified. When I spoke to the manager of damaged department he said: he doesn't see the box he just look at the report of inspection and he don't have to listen to me and the decision already made, nothing can change. I lost $405. NEVER UPS AGAIN! Tracking # **.

I was leaving on Tuesday so I ordered a pickup for my boxes the week before. UPS messed up the process once so I had to reschedule the pickup to 3 PM on Monday, the day before I leave. Then, at noon, the pickup guy texts me he can't come to my location because my location is off-service. He said "you have to get it to the nearest dorm (which is 15 minutes away by walk)." I had two 20kg boxes to move and I didn't have a car. Seriously? An hour before pickup? And he STILL WANTS $20 PER BOX. UNBELIEVABLE. IRRESPONSIBLE. NEVER USING THIS EVER AGAIN.

I ordered something from AT&T which I need asap. UPS couldn't drop it off due to weather. Okay that fine. I called, asked to pick it up that following Tuesday. I arrived a day sooner Monday, the lady told me they sent it back!!! I live an hour away. They said they would have my package but yet sent it back and only thing they said was I could call the sender... Uhh, hello I drove an hour here and that's all you have to say?? Horrible customer service.

WARNING! DO NOT SHIP UPS. We had a terrible experience with USPS losing our payroll, W2s & 1099s. So we decided to drive 30 minutes away to switch to UPS. The first month they worked out great. We send payroll (7-8 driving hours away). However, in the last 2 weeks they have lost our payroll. The tracking information is for ** and when you call to see where your envelope is they tell you the same thing you read when tracking your package. Who wants to work two weeks in a row and not get paid? Last week's payroll is lost and this week's payroll which contained duplicate checks for last week's payroll as well was supposed to be here on Thursday 4-6-17! Is lost again!

I have wine delivered to me because I entertain clients or for gifts for them. They ask you when you want your packaged delivered and they never show up at that time. They always come 2 to 4 hours after the time. It is so bad, we put a note on our door for them to ring the door bell. Tonight, the driver did not have our package. It was only because my dogs barked that I knew he was at the door. Then he went back to his truck to give it to me. Why ask what time you want it delivered and never show up? But if I order clothes and they are the service that delivers, it is amazing it shows up! I hate UPS and I want to tell every wine company not to use them!

I ordered a package which arrived early without any forewarning, so I was not there to pay for the brokerage fee. I was told it would be delivered the next day. Nothing. I called. Was told it would be delivered the next day. Nothing. I called. Was told it would be delivered the next day. Nothing. This happened a full seven times!!! How is that level of negligence even possible! On the eighth try, they finally come, but with one of the three packages missing! I've dealt with eBay users more professional, considerate, and organized. Worst part is there's no accountability mechanism within the company. I get nothing from the fact that the company is so poorly run it cannot perform its basic functions.

UPS is soooo slow! They hold up my entire day. They're always delaying deliveries. They'll give one day then when you look around it's another day. For instance this package was to be delivered on the 4th, it's now the 6th 1:44pm and they still hadn't shown up! When they finally come it's 2:00 maybe 3:00pm. So unfair! I'm a single working woman that doesn't have a lot of time so that means I can't sit home waiting on UPS every day all day. The last package I was suppose to receive I filled out the paper he left on my door and he still didn't take the package where I said to take it because I was at work. He sent it back to the sender. I had to buy it again!

Waiting on driver who I saw two houses down, I went inside expecting a knock on the door. He walked up to the door and put a sticker on the door and hauled ass. He didn't knock not one time. A lazy lazy lazy driver. My dog didn't even bark. Maybe UPS should check the GPS to see how long he was in front of my door. I'm not happy with their service. I never had a problem with FedEx or the United Postal Service.

I paid extra for 2nd day delivery. I was given a tracking number. The packet appeared to be moving along and then suddenly stopped. Not delivered to the National Visa Center. Every document with every number I own was in that package. Copies of Tax forms, IDs, EVERYTHING! Customer service was no help other than giving me the number for UPS Investigations which he said he wasn't supposed to do. So here is the number in case someone needs it: 866-706-6894. However, they will not really help you. I also discovered that PHYSICAL scans of the packages are not listed for customers. The arrival/departure scans listed are only Approximations of where they think your package SHOULD be. In reality, they have no idea where your package is until it arrives some place for a physical scan.

UPS messed up 3 times today! First their instructions to have a package taken to a local center was incorrect. Went to the UPS Customer Center on Richmond Ave. - they refused to sign for the package. Sent me back home to call to have picked up. Called to have picked up & they informed of the $1,000 limit for drop off - they did not say anything at the UPS Customer Center.

Basically I ordered something Wednesday night with expedited shipping and it was delayed... Okay well that sucks... But it made it to Oahu Friday afternoon. So I should get it Saturday right, to make up for the delay? Nope it arrived TUESDAY!!! WTAF!!! Really.

I received a large package on my doorstep several days ago, delivered in error. The address on the package is not even close to mine. The box is marked "refrigerate immediately," so I called UPS right away to report it. Two days have passed and it is still on my doorstep. I called UPS again and was told they have no record of me calling. I just emailed UPS and am waiting to hear back. This is not the first time I have received other folk's packages.

I ordered a package of 8 glass vases. One arrived broken. I informed UPS. Now they want to come take the whole package from me, including the 7 intact vases, which I need (why would I otherwise have ordered them...) to inspect the packaging. No, they can not do it with only photos, why not, I don't know and they won't say. I told them I need my vases, they answered I may get them back unless the seller wants them back because the seller is the one doing the compensation. So they will not compensate for items they broke (the package was well packed and had fragile markings all over it and it was paid to be handled as fragile), they want to take my stuff away and still not pay me. What a ** company.

UPS can't find our house. We live on a main highway and UPS is unable to read road signs. They changed my address after I called twice and told them not to and delivered somewhere else. This is not the first time. We live in the middle of an open field of 20 acreage. These employees are not very smart. I hate to use UPS. I don't plan to use them again. Customer service is awful, they just lie to you when you call.

I have ordered items online multiple times and have NEVER had an experience like this. I place an order with fromyouflowers.com who uses UPS to deliver. After paying extra for next day delivery, I had yet received my package two days later (orders on Wednesday still hadn't received on Friday). I contacted UPS and they did not know where the package was located. My information was taken and I received a call back 2 hours later stating the zip code entered was incorrect. It was corrected and to be delivered the following Monday.

After an extremely frustrating 24 hours dealing with this organization and their immense screw up I am reporting this issue on here as well. On March 13th 2017 I thoroughly pack and ship a fiberglass panel for a Corvette to a customer in Florida. Fees charged by UPS for GROUND shipping including $500 insured item value was 151.63 USD. On March 20th 2017, customer received the package damaged and the Corvette panel crushed. Customer immediately contacted me and also UPS to file a claim. I also contacted UPS as well since I was the sender of the packet. UPS comes to my customer's shop to pick up that package for a supposedly "inspection" without saying anything to me nor my customer about what was going to happen after the item was pick up. No news from UPS since, and each call to UPS to inquire about this ended up in the same “your packet is under investigation. We cannot tell you more about this now” way.

So I have been having problems with UPS for about a year on Saturday deliveries. I have all the corporate and local emails for all the top people. My business is part of a franchise with 900 locations and we are in the top 5 in revenue so needless to say we are not a small client for UPS and we also get a discount through our corporate so that's why we use them. I shipped a package on a Thursday to Denver overnight for one of my top clients who do about a million a year in sales with us. Needless to say it didn't get there Friday. It never left the hub in Baltimore. I spoke to all my reps including corporate Friday and asked for the package back twice so I can relabel it for Sat delivery. I was told it's handled no less than 3 times. We have it set for Sat delivery.

I hate this company. Let me repeat that with an exclamation point: I hate this company!! As everyone who posts on this site knows, they are incompetent, mean-spirited and arrogant. It's their way or the highway. But beware. If you ever file a complaint about an undelivered package, they will increase the arrogance and meanness tenfold. And God forbid that you should expect any courtesy from them.

Paid extra for a package with priority overnight, delivered next day when I wasn't home, didn't leave a slip. Called them to locate package, went to pickup point where they claimed they had lost it. Called me later that night saying it was at a different point, they provided me with the wrong hours and it was closed. Would not recommend and will not being using in the future unless I have to. Very unpleasant experience, considering I paid extra. No accommodations made to address the issues. Prefer to never use this company again.

To begin, I've been ordering things on eBay for the past years, always like using shipping services like "USPS." Because my packages comes with no hassle. But again, I've been buying things on eBay and the seller ships them using "UPS." Everything goes well, but on the day it says "out-for-delivery." After a few hours it says, "The receiver arranged to pick up this package at a UPS facility." WTF... All my packages says that. From different seller and same address which I used for "USPS" and everything went well! I wanted to say that UPS drivers is a complete scam, and UPS itself, they claim receivers says this, but it’s false.

I absolutely despise using UPS as my delivery option. I even make it a point to not order from companies that use UPS. EVERY single time I have had something delivered from them (not exaggerating) it is never, ever on time! I have even had to go out and buy extra gifts for Christmas for family members because what was supposed to be guaranteed delivery before Christmas clearly wasn't. Not only is their delivery system a total joke so is their customer service! Some of the worst people to deal with. It's funny because I am the one who isn't receiving the service I PAID!! For but they are the ones treating me like it's my fault. I truly don't know how this company is still in business. I Any company out there that uses UPS as their means of delivery you are the ones being affected by it as well, like I said I will not order from anyone that uses UPS. I'd rather go without or find an alternative!!!

I was to receive a package on Tuesday, March 21 that required a signature. I knew I would not be able to accept the package until March 22 or March 23. I arrived home on March 22 and missed the delivery by 1 hour. When I tracked the package, I found that UPS said it was my 3rd and final notice/attempt and that I would need to drive an hour away to get the package. I noted that the said the attempts occurred on March 20, 21, and 22. I called to complain because I have a security camera and it only went off on the 22nd and 23rd. No one attempted to deliver the package on the 20th or my security camera would have picked up that attempt. The representative from UPS said that she was sorry, but that the only way I could get the package was to drive the hour to get it at the station. Providing false information and poor customer service - people should rethink using this type of company. I will never use them in the future.

When I tried to pull out of my driveway a UPS truck pulled right in front of it and parked. He was making a delivery across the street. I asked him to move it over a few feet so I could get out of my driveway and he started on a rant I could not believe. Aggressive and condescending at the same time. He sneered at me and said something to the effect that he was NOT going to move the truck, and that I could jolly wait till he has made his delivery, and that he could not CARE LESS about my need to get out, and worse, and throughout he pointed a finger at me and interspersed his rant with "Sweethearts", i.e. "Sweetheart, I could not care LESS about your trying to get out, and can't you see, Sweetheart, I'm trying to make a delivery here, and Sweetheart, you'll just have to wait it out and sit tight till I am done." Except with slurred but rapid fire speech and bad grammar.

This is related to the return of an item purchased from Amazon marketplace. I printed the return label from Amazon and handed over the return package at a local UPS store. UPS eventually lost the package. After many hours with UPS, I got confirmation that they will not do anything to investigate the loss unless they get a call from Amazon or from the marketplace dealer. Since UPS took the shipment from me, I expected them to take responsibility. Very disappointing that they would not do it.

UPS can never find my address. I work for the biggest university in the city. They attempt to deliver, then I get an email saying the address is wrong so I call and give them a different address and I'm told it will be delivered that same afternoon. The next morning I receive an email that says "refused shipment, returning to sender". This makes me SO MAD because I never refused the shipment, they just can't find anything. So I call UPS yet again and I'm told the driver is new and couldn't find the address. So instead of calling, he marked it as refused shipment. Not only do they get lost, but they are LIARS. I had ordered something on the same day through FedEx and it was delivered without a problem. ALWAYS USE FEDEX, never use UPS. They'll just get lost.

2 out of 4 packages held without delivery for over a month. Unfortunately a signature is required so they have made me a prisoner of my own home. Every day claiming they will be delivering and another delivery not made. First 2 packages are damaged but cannot file a claim until I receive all 4. USE FEDEX!!!

UPS delivered a package to my door after I had called them to retain the package for me and that I would be picking it up. The contents of my package were stolen, I have been contacting them since this happened and all they have been doing is giving me the runarounds. They have not replaced my package or done anything about this. It's been one lie after the other from every representative and supervisor I have spoken to. You see this on the news everyday about them just leaving your packages exposed to thieves and they just don't care because it's not costing them anything. UPS has very bad service and the representatives also. They have nerve to give you attitude after it was their mistake to begin with.

I bought a piece of furniture on 3/3, UPS was suppose deliver on 3/7. At approx 11:00am I check tracking and it says "REFUSED DELIVERY". I was not home, how did I refuse again? Anyway I change to pickup but after a week and they're not open on Saturdays (seriously?). I pay for redelivery for 3/17 through My Choice. On 3/17 they update "out for delivery" but around 11:00am (again) they update with "emergency, severe weather". It was sunny outside. I call and they apologize and say they have no idea when they will deliver it. I decide to tweet them and they keep telling me all day they're going to call or that they have been calling (my phone never rang, no voicemail, nothing).

When I picked up my package at a UPS Access Point, it took ok my ID and wouldn't return it. I called the service desk number shown on the lists and waited over 30 minutes for them to pick up. I eventually got my ID back, with a lot of my own time and effort. UPS provides poor customer service.

A package was mailed from California 3/8/2017. It arrived in the destination state on 3/12/2017. We did have a 4" snowfall that night... The weather persons had claimed was going to be a blizzard. It was a BUST! I got my first delay on the 12th and it was understandable. It is now 3/16/2017... The sun has been out, roads are clear. Both FedEx and DHL delivered here today... but not UPS!

Absolutely worst company I have ever dealt with. Be very careful, UPS will up charge your shipment. I have been sending packages for my company and very accurately noting the weight only to have UPS adjust my bill for a higher weight. Package size is another way they will get you. Customer service is a whole other issue. Representatives are incredibly rude and not helpful - only use their "script" to respond.

I ordered a photo lens ($1500 value) from Amazon.com. Amazon shipped the package and on all emails, etc. it said due to the high value of the item "A SIGNATURE AT DELIVERY REQUIRED". According to UPS tracking the package was left in front of my door in the middle of New York City in a building with other 1200 units and with easy street access at 11:40am on a Wed. I got home from work around 8:30pm to find no package. I asked my neighbors if they had gotten the package (my neighbors have been in the building over 30 years and we all very friendly). No package. I contacted Amazon who said to contact UPS. I contacted UPS who said to contact Amazon.

I received an email from UPS stating that my package would be delivered between 3:30 pm and 7:00 pm. I took a half day off work so I could be at home for the delivery. When I pulled into my driveway at 12:45 pm there was a note on my door saying that I missed my delivery. When I called UPS, all they told me the driver attempted delivery at 11:39 am (4 hours early) and that "Stuff Happens", and they would try again tomorrow between 3:30 pm and 7:00 pm. So now I will have to take more time off. This is getting to be a real expensive delivery.

On February 24, 2017 I took a package to a UPS franchise office in Colonial Heights, Virginia. The parcel contained costumes for a period film being shot in England, the costumes cost a few thousand dollars to design. It cost me almost $200 to mail the package from Virginia to Nottingham, England. I was told it would be about a week before it arrived in England. A couple of days ago I was advised by the recipient in England that the package never arrived. The UPS employees advised me they created a mailing label and gave the parcel to the US Post Office so, "It's not OUR problem, call the Post Office, THEY screwed this up."

I had a stereo component delivered to Newmarket, north of Toronto from Boston in November 2016. My girlfriend provided the driver with the credit card information at our door for the $23.50 brokerage fee. He then handed us our DAC. Well, last Friday 10th 2017 we get our mail and UPS put us over to a collection company saying the $23.50 was not paid. We called UPS Friday evening and asked how in the world can they justify putting us into collections after we gave the driver our credit card for payment? UPS claims the driver input the wrong numbers!

I went into the Vail, Colorado UPS store in early February to inquire about shipping a rug to Baltimore. The manager offered to come to my condo very near the office to give me a quote on the cost since it was quite heavy. After more than 3 weeks and no less than 6 phone calls later, including calling the Edwards office, not one person ever showed up or returned a call. I cannot imagine how they stay in business. Isn't their job to ship stuff?? REALLY>> So I found a fantastic replacement called Trip Hero. They came the day I called them, were super professional and the rug arrived in Baltimore within 3 days. Never had a worse experience, SHAME on UPS!! I will never use them again in Colorado. Sorry I didn't know of Trip Hero earlier on.

All our packages are sent in perfect condition. When a receiving freight forwarding company refused to accept the UPS package because it was found damaged, UPS first claimed the package was "undeliverable", then after hunting down UPS personnel, UPS claims the receiver refused to accept the package for no reason whatsoever and not due to damage. UPS charged our account for the return shipping, which is fraud in itself, because we, the shipper do not agree and never agreed to pay for return shipping, esp. since the package was in the receiver's possession for nearly 1 week before charging for returning the package. After, we the shipper made a damage claim, we received a call from a person from Texas claiming that they do not work for UPS, and they are denying the damage claim entirely, and of course they know nothing about the charge for return shipping, let alone will help to remove it.

Delivery same day. Package on truck at 8:30 am. I received package at 8:15 pm. That is totally unacceptable. Also driver rang doorbell and took off in a dead run to his or her truck. This is crappy customer service.

I brought in a pre-labeled box to ship to a local UPS shipping drop off center, paid the UPS shipping and a handling fee, only to find out the employee put on a DIFFERENT address than what I had. Why? No one seems to know. This resulted in 2 weeks of calls between the shipping center, UPS and the intended recipient of the package trying to locate the package and get it to her.

I had a package that UPS was supposed to deliver today. I had requested updates if there was a delay. Got nothing. Today I checked the tracking information to see what time the package would arrive and there was a "mechanical issue" and they could not give me the status. I contacted customer service via chat and all she did was read the tracking information to me and told me she could not tell me where it was or when it would be delivered. I sent a complaint to UPS and all I received was an update saying my $500 package would be here Monday. Before I order anything in the future I will not get it if UPS has to deliver it because I have no intention of ever doing business with them again. This item is to help a back pain issue and it's very important that I receive it. I don't know why they even bother to have a customer service rep because they are absolutely worthless.

I honestly was surprised by UPS. I've ordered 3 items in the past few months from UPS and received 2 of them, so they are batting 66 percent with me. Those odds are not much better than flipping a coin. My most recent experience was odious. I received a tracking notice via email (which I used to actually and enjoy). You know the drill... "A package is arriving tomorrow."

My daughter was guaranteed a two day delivery of a turtle. There was no weather issues here in Colorado. Just didn't make it on the truck. We said we would go pick it up as it was so close. Nope. Not an option. Will never use their services again.

I have a returned item sent through UPS to a vendor who went out of business. UPS has it marked as "being held at the request of the business". I've called multiple times, spent far too long trying to get to talk with a human and ended up being placated. I offered to pay to have my package returned to me. They said they'd try to locate it and several days later my package is still marked as "at UPS awaiting delivery, being held at request of business". I'm now wondering what UPS does with all the booty it collects that are sent to non-existent businesses since they don't return it to sender. NOTE: USPS will return to sender. A much more reliable service.

I understand what a delivery date is, and how FEDEX delivers on or before that date as does the local Big Spring Texas post office. However, this UPS in San Antoine Texas sucks. I mean My package was sitting for 3 days in the "HUB" and is still sitting there, not moving. When I call the 800 number for ups I get people who can neither speak proper English, nor understand it. Now I work as a recruiter for a telemarketing company and I talk all day to people whom have applied to work at the company. So I know when someone is reading from a script, and I know the sound of a call room. These customer service people are reading from a script and get frustrated when I tell them I know they are reading from a script and that I want them to look away, listen to my question and answer it properly.

I have ordered a remote control for my BOSE speaker and I asked to use UPS service cause in States I had very good relationship with UPS when I was there and we used to sent 100s of parcels every day but here this $20. Remote cost me over $150.and worst customer service. Every time I asked for manager or supervisor they hung up on me or put me hold for a while and hung up. Finally they told me to go to a place and driver will meet you there 2 County Court Blvd in Brampton Ontario Canada. I got there 10 mins early and keep calling and same ** was happening. Finally driver came@6pm 30mins late.

I do not like how these people knock. Im home with the tv on (and it aint even that loud) they barely knocked on the door, and I didnt even hear them... Tonight 2/22/17 they were VERY LATE delivering 5 minutes before their last delivery. Like seriously?? The last 2 day I been in class and wasn't able to be home. I mean why can't they just leave the package under the stairs (it's a secure location). But yet tonight I was home and they barely knocked. Oh and they only knock once and if you dont get the door in 10-20 seconds well your loss... It's like you have to rush to the door or they leave. I MUCH MUCH MUCH rather use USPS or Fedex because they are much more convenient. I do not recommend UPS EVER to no customer or future customer.

Placed an order with Overstock, been ordering from Overstock for last 2 years (no address changes ever). Got email 2 different days stating I missed delivery, yet my daughter was home all day. Got another email stating something was wrong with the address from receiver/sender. My mom calls me 3 days later because UPS left an invoice on her door all the way across town. My mom's info is nowhere on my acct. with Overstock or UPS. So, I call UPS like what the ** only to have the rep say "I've never seen anything like this before"... huh? Found out the order was being delivered to the wrong address. However, we talk for 30 minutes and set up to have order redelivered and while we are doing this, my mom is texting me to say the package was delivered to her and is upstairs in her living room... What complete morons.

I ordered some Adidas yeezy 350 v2, and UPS cut the box of the shoes so they can fit it in the shipping box and they scratch and scuff my shoes pretty badly. Need to return the shoes and, I can't find them any more. I bought the shoes for 220 dollars and with 1 day the price went up to 700. Thank you UPS for being careless and stupid.

Ordered object 1/21/2017. Called manufacturer 2 weeks later, was informed en route from California. Today is 2/17/2017. Received call from UPS in Ellensburg, WA at 5:45pm, informed me I had till 6:00pm to pick up package since today was the last day to pick up. This was the first and only notice from UPS. No delivery attempts or notices, no emails, no idea what had happened till this call. When questioned about, informed by UPS they had left notice, I asked where? UPS said, I could talk to their main office or return the package. Wow! Almost a month later to the day and a 15 minute notice pick up or else. I will not use any of this company's delivery systems, since I would not want to put anyone through this.

I have a very bad experience with UPS recently. I have missed a delivery so I asked them to hold my package. It took them 2 days to tell me from where I can pick up my package. Then I asked them to deliver to my nearest UPS access point. Surprisingly it took 2 more days to deliver. Customer service doesn't have any clear response. One told me I can pick my packages from previous point where it was held up. Seconds later another one told me it was with the driver so I cannot pick it up. And if was true driver took 2 days to drive a couple of miles to deliver to my nearest access point. I have paid money to them to deliver, should not I expect good timely deliver.

I ordered a Valentine's gift for my wife on Saturday 2/11/17. The company that I ordered from does not ship on the weekends so in order to make sure that it got to us by the 14th Valentine's Day I paid for overnight shipping so that the package would leave out Monday and be to me on Tuesday morning. However my package made it to Kentucky at 1:35 AM and was scheduled to ship from Kentucky at 4.30 am on the 14th according to their tracking and be delivered to me by 10:30 AM on the 14th but could not be loaded on the plane to make it to my destination to be delivered to me. After paying for OVERNIGHT SERVICE. NOW they are tell me they will deliver it the next business day. I PAID 42.00 FOR OVERNIGHT SERVICE so my wife would have it on valentine's Day. NOT THE DAY AFTER.

I missed a delivery because I did not know I had to be home and instead found a note on my door saying they would be back the next day. No one showed up after waiting all day. Called 7:00pm and was told there Was nothing that could be done. This is just unacceptable service and I will never use ups again!

On 2/6/17, UPS Ground dropped off a 90-pound box containing a high-end microwave oven at my doorstep. The box was soaking wet and partially disintegrated. It may have also slipped out of the driver's hands as one corner was smashed, and upon opening the box, I found the microwave oven was damaged on one corner. I was not home to take the delivery; I would have rejected it immediately. The box was left on porch which is not exposed to the elements. I should not that it was raining earlier that day, but not between the time of delivery and my picking up the box to move it into my house which was about one hour later, when I returned home.

Absolutely NO Star. UPS received my package late Sunday, 2/5/17 in Springfield Gardens, Queens office. Now whole week Sunday, 2/12/17 no package. Their note tracking system states Monday, 2/6/17 - problem w/ the address. 2/8/17 - Address incorrect or apt. missing. "We've contacted sender to request additional information." Never contacted me. Lie. Monday, 2/8/17 - "Your package will be delivered to alternate address." Not true. Never told me. Never happened. 2/8/17- Contacted the sender supposedly resolved after all my many phone calls to UPS and sender email sent to UPS w/ correct address. 2/8/17 - UPS corrected address as per UPS notes. Made sure address problem resolved call UPS.

I ordered a laptop via Amazon Prime. UPS was the carrier! Based on my Prime membership the package was expected to be delivered in 2 days. On the first day there was a weather advisory in my area, however the package made it From Ohio to New Jersey. On the second day (delivery day) it never came due to the weather advisory the day before, and they couldn't track it because the facility was closed. Please note I order 3 pieces and 2 of 3 arrived. In other words there was NO WEATHER ADVISORY! On the third day they called to tell me "Sorry you will get it on Monday."

I thought the Post Office is the worse to receive packages but I was wrong. UPS is worst than a company operated by a third world. I can't believe the emotional trauma I have to go through to receiver a simple package. How on earth can you call a customer to pick an item that is not available for pick up and the blame it on the driver. No wonder my job stopped dealing with them. I hate UPS with passion. Customer service sucks so are the workers at the facility. Incompetence is an understatement. It's all about greed profitability. Hopefully FedEx would be the giant soon.

I am writing this letter out of utter frustration, and hoping that it will come across someone's desk today that can help me. It is urgent that I receive my package but no one seems to want to help me find it. I am from Arizona and have just experienced the worst customer service from two of your facilities here, (Meg from the Mesa sort facility) & (Barbara from the Tempe sort facility).

I have had several bad experiences with UPS drivers, for example I once arrived home just in time to catch the driver. According to him since he had already attempted delivery I had to go in the truck and carry my box out myself. The delivery was from Chewy and contained pet food and a bag of litter. The box must've gotten knocked about a bit because when I picked it up litter went everywhere. I also took a day off of work just to be told at the end of the day, after my item was out for delivery all day that they were going to deliver it another day! So basically they are unable to deliver on the day they are supposed to.

Had a problem with delivery of package. The solution seemed to be leaving instruction for delivery driver. Driver would not accept written signed instructions and was told to do it electronically on My Choice. Spent an hour and a half with 4 phone calls to UPS support to try to accomplish this simple mission. Was repeatedly given bad information by reps, including incorrect information and no information (as in, they did not understand their own system). Their website is very confusing and difficult to use, and I am online all the time dealing with companies. Use the alternatives if you can.

My experience with the Package Delivery of the UPS company was phenomenal. It was an on time, wonderful delivery of the package in a timely manner for when it was going to be delivered. Had absolutely no problems, and would like to rate the company high marks on service with delivery and the efficiency of the driver of the truck.

I needed a package rerouted. It took 1 hour and 52 minutes to communicate with customer service. Call center doesn't speak English. UPS throws packages. Leaves them on the porch to be stolen then pays some overseas call center to deal with it. I finally got so frustrated I started giving diction lessons to the person in the phone.

Lazy Driver. UPS made a first attempt to deliver my package and left a note when no one was home. I took that note they left and wrote on it "PLEASE LEAVE PKG AT DOOR IF NO ONE IS HOME. IF SIGNATURE IS REQUIRED PLEASE LEAVE AT FRONT OFFICE." 2nd attempt was made and driver completely ignored my note. Called UPS and asked if I can change the delivery address. They said "no problem as long as you pay us $7." Of course I didn't pay. Then I asked if a signature was required. They said that there was no signature required on this package and will let the driver know to leave pkg at door. 3rd attempt same ** happens. Leave a note and the driver didn't leave the package. Now I have to drive 20 miles out of my way to go get the damn pkg.

I truly understand you need to be 21 years old to sign for certain packages, but when the driver knows what time you get home and where you work and he deliberately comes at a time when he knows you're not there so you cannot get your packages. I have told customer service in the past what time I get home. I had actually seen a UPS truck parked in front of my house when I get home and I do not have a delivery, he's just showing me that he could come there when I'm there but he's not. I have told customer service in the past this driver has a problem with me. My feelings are he is letting personal beliefs get involved with his work, and it's making your company look bad. I don't like seeing anyone lose their job especially in this day and age all I'm asking is that the man does his job! Thank you so much for reading this and any help would be appreciated.

Absolutely disgusting establishment. I have had packages sent to me on three separate occasions in which cash had been stolen out of. By the third offense, we realized that each time goods were sent to me from my father (UPS would see his name as the return address), they were being opened and the cash stolen. The first time an envelope labeled "for groceries" had been stolen out of a care package sent to me through UPS. The second two times the money was hidden within the package and STILL was stolen.

I have been waiting for over 8 days to get any shipping and tracking information as to what is going on with a order from eBay. Sooo much runaround from them. UPS SurePost should be put out of business as they are unreliable and untrustworthy. Will contact BBB if no remedy is found. DO NOT TRUST UPS SUREPOST!!!

I ordered a bed from a well known furniture store's website and UPS was responsible for the delivery. A few weeks after my order I checked the tracking number because it had not arrived yet. On their tracking website it said my bed was delivered. After submitting a claim for my missing item UPS conducted an investigation and agreed there was no proof that bed was delivered and they would either refund my money or pay for another bed. I had very poor customer service throughout this entire process. Anytime I called inquiring about the status of my refund or the issue at hand I was never told anything, everyone working customer service would say that they "were working on it" or that I would have to consult with the furniture store.

So my husband orders me a $300.00 pair of shoes from Cole Haan. UPS auto corrects my address and delivers it to a totally different address because they don't deliver to P.O. boxes?! Now I'm out of $300 and someone has a pair of shoes they probably can't even afford! They're not even trying to retrieve my package or nothing! Oh and by the way this is the 2nd time this has happened! Seems like I can't get any kind of help! Returning my package to sender or just simply taking it back to the station would've been smart too. Thanks!

Their customer service team was not unified. I called 3 separate times and was told different things. I paid for one day shipping and it's been a week and they keep giving me the run around. I just told them to send it back. I will NEVER use their service again!

Gave UPS an envelope to deliver by a date certain. They guaranteed delivery by 10 am, but later said they could only guarantee delivery by end of day. My package sat in Salt Lake City for an entire day. Then they claimed a coal train derailment (my package was not on that train!) caused them to miss delivery. Problem is the derailment did not affect their delivery options AND even assuming it did, they did nothing to get the package and re-route it for timely delivery. No one bothers to call and tell you there's a delivery issue either.

I was home all day on January 27th waiting for a package. I live in an apartment building, so you have to ring my doorbell and I have to come down and open the door to receive any packages. I was really annoyed that I never heard the doorbell go off at all that day and then to be informed that my package was being taken to a UPS access point. I gave instruction about how to ring my doorbell and there is a sign by the door of my building on how to ring the doorbells (which is just putting my apt. number in the keypad). My doorbell works so I am going to logically assume that they didn't even try. This is really annoying because I went out of my way to stay available so I could receive my package. If you are inadequate to ring a doorbell why do you have a job?

Package delivery service - I live in a apartment complex, and the UPS drivers never knock. They just stick the note on door and run. Well I've been expecting a package and apparently you've "attempted" to deliver but shame on you because I was home waiting and no one ever knocked. The address it told me to grab my package at is no longer a building. Frustrating... Call the number on the paper just to be told it's at some knick knack place and won't be delivered until Monday. Great so now all my goodies are going to be old and stale because you failed to do your jobs 100%. Pretty pathetic if I could choose who my products go through it sure wouldn't be you guys.

One of the worst shipping company. I have got so much misinformation from them I am beginning to believe either their tracking department lies intentionally or UPS play games with their customer by putting confusing info in their tracking system. I am a volume customer but I don't think UPS gives a damn me because they are so big. I also deal with DHL even though they are little bit expensive but I rather pay little extra to have customer friendly and dependable service. I am notifying all my suppliers in China if they use UPS they will lose my business.

I sent my baggage to my network address. It was a really bad experience with UPS. My stuff was broken. Things were missing. Also, I received my baggage after a week of the delivery date. Really disappointed from UPS services.

I ordered a rare car part from eBay. No insurance was offered to me. Upon arrival, I found my part had been crushed, not dropped, CRUSHED. UPS did nothing for me, no refunds or replacement. Not that they could replace this. Said they would refund the shipper part of the shipping money, not me. WTH! Completely unsatisfied, questioning UPS's ability to ship products. I will be contacting my lawyer over this matter!

This service is either a fraud scheme, or woefully inadequate. I get notices of package deliveries. The system says I can reschedule or redirect packages, but does not allow me to do so. They give a delivery window of 2:45P.M. - 6:30 p.m. I try to reschedule, but the site won't let me, so I make arrangements to leave work early to be there. Then they say they come at 10:17 A.M., find me at home to sign for the package and deliver it. They did not ring the bell (it rings to my phone), so I know that something is seriously not legit. I will have to wait until I get home to see if they left any kind of notice as to where the package is. They cannot give me an answer as to why no one ever rings the doorbell when they attempt to deliver. This has happened more than once.

I was at home 1/24/2017 but the UPS driver failed to wait long enough for me to get to the door. He knocked one time on the door and left and by the time I got to the door he was turning the corner. I am a senior citizen and I do not move very fast. He put note on my door with a location where my package was to be picked up. When I complained to UPS they referred me to his supervisor, Eleanor, who immediately defended him and kept cutting me off every time I tried to say something else otherwise. UPS management isolates itself from my complaints by keeping me going back and forth between their customer service agent and the driver's supervisor without being able to escalate my complaint to a higher manager.

There are never any guarantees whenever you're shipping a package with a carrier. However, after the nightmare that I have experienced from UPS losing my package. I have learned a huge lesson. First, no one cares that package is missing. Second, and If you had failed to insure that package... UPS will only refund back to you, the shipping charge and a good faith fee of $100.00. So ALWAYS, insure your package for as many dollars that you feel that a possible lost would be worth. It won't replace the items, but that lost might be a little easier to deal with.

Package delayed after they shipped it the right direction then it went backwards the wrong way. They never updated the delivery all day it said end of day. I stayed two hours late and only then got a update delivery next day. It gets better the package then arrived in the city. They said delivery that day to start the day but then changed it to delivery the next day! I tried to call but you can never talk to a real person! I drove to UPS. They still would not give me my package! Just a lame excuse of the weather. What?? The package was scanned in the night before! They don't care! I left emails different locations with my info no reply! Sad sad service... I cannot imagine worse service!

Bad experience with pick ups, if you have any concern not able to talk to a person for help, they even knock down the phone on you. They sometimes not pick up the package, come earlier or later than scheduled and not even able to check anywhere your pickup confirmation.

My mother passed away the end of September. One of the things she left to me was her beautiful 45 year old blown glass collection. My father had the pieces specially made and gave them to her for her birthday and Christmas. I went to Illinois and stayed with one of my sisters. We were brought the glass collection back to my sister's house and very carefully packed it. There was 15 pieces within 3 boxes. We put double bubble wrap inside each box which covered the bottom and the sides. We wrapped each piece of glass in bubble wrap and put it in its own individual small hard box. We then took the small boxes and put them in the bigger boxes and folded the rest of the bubble wrap over the top. Then filled in any gaps inside the big boxes and the smaller boxes with air filled plastic. I sent the boxes to myself in Arizona along with 10 other boxes of items.

Have been trying to get a packaged delivered for 2 days. Shipper did not put apartment number on my address. UPS sent me multiple shipping updates stating address has been corrected then refused to deliver because it had no apartment number, started sending shipping updates - address corrected and it still does not have apartment number. If you know the address is wrong why are you sending shipping updates when you know you are not going to deliver it.

I am beyond livid regarding a package that was shipped from Waxahachie, TX to Beeville, TX. This package not only contained several sentimental items that belonged to my mom who passed away, but also her cremated ashes. They were aware of the box contents, there was even the original box packed inside the store's box that was taped by UPS. The package arrived with the bag my mom's ashes were in SLICED open! Items had been rummaged through at some point, not the original store, but one of the UPS stores it went through along the way. My whole problem with this is #1 UPS charged extra for the ashes being shipped, #2 the fact the bag was sliced open when it could have been opened and closed securely and #3 these people are beyond ignorant when it comes to any common decency. This was absolutely their fault.

If you use shipping companies and/or brokers, do not use www.Coyote.com. They ripped off my company (specifically, Caleb ** National Account Manager) and refuse to refund full reimbursement for freight they lost 6 months ago!!! I have his e-mails with lame excuses. Pass the word... they need to be put out of business!

Do not bother to buy damage insurance from UPS. They will not honor it. They will smash your package and just continue to deny your claim until you go away. That is their MO. In fact don't bother to shop anything with UPS!

I was at home when the confirmation came through for delivery, but there was nothing outside. I waited until the next day to see if anything showed up to the front door and nothing. I looked at the left at and it said other - released. They said on their side it says front door. How does it say one thing on one side and something completely different on the other? She didn't send me a screen shot of the supposedly front door screen she had. She referred me to contact Amazon, but why should the company sending the package have to pay for a mistake made by the delivery company that didn't finish their job?

This is probably the worst company ever as far as customer service and service delivery. I cannot believe they are still around. Every single phone call no one thoroughly understands how to navigate their own UPS website - I even found several people who don't know what "accessorial charges" are that is listed on the website. They increase their rates 5% every year without an commensurate increase in services - I wish I could do that to my customers. They are like robots on the phone and forget about asking to speak to a manager or supervisor because they are incapable of making a decision and repeat the same script as their underlings.

I mailed a box with sentimental items -- yearbooks, candlesticks/other wood items from Africa, slides from old trips, etc. I put them in a strong box, arranged them carefully (solid items on bottom, more fragile items on top), and wrapped all the wood works. When it arrived, it was in a weak, broken and torn box. They had taken out the items and moved them to a new box -- almost completely inverted (so fragile items were on the bottom). Slides were out of the boxes, with some missing. Wood items were no longer wrapped and some of them scraped/damaged. When I called, they said I didn't declare a value so they would only give me $100. They did not care that they opened my box and were responsible for the damage. I would understand if they accidentally dropped it and something was slightly damaged. This was completely their fault for opening and repacking my box so poorly.

I don't even know where to begin. My experience using the UPS delivery service has been terrible, something that was supposed to take 1-2 business days took more than a week and never ever got what I wanted. I was getting a package shipped to me. It was supposed to come last Monday, I didn't realize I didn't give them buzzer number so after that I gave them it and they had the correct information and they said it will be delivered the next day. Well of course what do you know it wasn't, so I logged on UPS tracking and it said address may cause delay in delivery. So I called them and said that and they confirmed address and it was correct.

If I could avoid using UPS for any of my packages I certainly would. I ordered a package and it gave me a date it would arrive. Since then it has changed its date three times. This morning at 2 am in a city only 13 minutes away from me. It's now 3pm and my package has just gotten near my house and saying it will be delivered tomorrow. I feel like people at UPS don't really care about the service they provide. This is honestly ridiculous and I would never recommend this company for any type of services.

Went to UPS to return a package back to a company using my prepaid return label. Did not realize the label was for USPS & not UPS and apparently neither did the woman working there. She took my package and processed everything and said it was ready to be sent off. A month later, the company has not received the product back, UPS has not returned it to back to me and it's pretty much missing. Phoned UPS asking them about this. The woman was clueless herself and said it should have been returned to me. Well, I am still sitting here WITHOUT my package returned to me or delivered to the company. TOTAL NIGHTMARE!

I dropped off a small package for overnight delivery to Canada on Dec 26, 2016. I was told that it would not go out till the 27th since the 26 was a holiday. The package arrived Jan 3, 2017 and it had to be picked up by my sister at a local station in Canada. Tracking the package, I found a delay on the front end while the package was still in US. It did not leave US until Dec 29, 2016. There was another delay at Canadian custom which I can understand. However, UPS, the local station and the corporate office would not even acknowledge that they were responsible for the delay on the US side and would not provide any refund at all. I paid $101 for overnight service but the delay on the US side caused a 2-days delay. I was only asking for the difference in credit for an overnight service vs a 3 day package delivery cost, AND GOT NOTHING BACK. Very disappointed with UPS and would not recommend the company to anyone.

First of all sent package thru money mailer in Commerce, GA. The package came back destroyed. It was insured for 100.00 dollars. UPS refused to pay, said it was not package right. It was a UPS referral store. Even the owner refused to pay from what I heard that had a disgruntled employee who was fired. But still refused to pay it. Also the other day I went to ship a five pound box to California and said it would be ninety dollars to ship it. Gas prices are at a all time low. Why is it ninety dollars? Thank you Obama. You did a wonderful job for people who can't even afford to pay for food, for the weak and he says have hope. Yea right.

All customer support issues go to the Philippines. You never get to talk to anyone whose first language is English. I also believe any email you get from them is a prewritten one from corporate. They just pick one that they think most closely fits. Also they will ask you to respond & give you an address of customerservicepr@ups.com but you must drop the pr. It does not seem the reps in the Philippines don't even know what UPS does in this country & as far as they are concerned Oregon might be next to Florida.

Since I moved to my new address in the complex apartment 15 month ago, 3 of 4 UPS package delivered to wrong address other than the clear address of my apartment on the package. The UPS drivers in my 54311 zip code is very unreliable to the point my package dropped in front of any apartment but not to my clear address. Fortunately my neighbors used to bring the package to my door or if it big box package, they asked me to pick it up. The last package was small package with medication. The UPS driver delivered to wrong address on 01/11/2017. I communicated with UPS customer service to track the package where the driver dropped the package exactly.

UPS has gone downhill these past few months to the point where I would rather ship USPS than them. In fact my 1st question when I am about to order something is..."how do you ship?" If UPS is my only option I say..."No Thanks." A couple recent examples... I was waiting for an order to be delivered (finally) on 1/3. My Choice said it was 'out for delivery' when I 1st checked that morning...home all day waiting...still 'out for delivery', finally at 8:40 pm I get thru to cust service... "It's out for delivery and we usually deliver by 7 pm"??? Point out it's 8:40 pm... ummm. "Well if it's not there by 9 pm call us in the morning." Seriously. Finally comes at 9:15 PM. How is that safe for the customer or driver? Needless to say, called the company I ordered from and told them my problems regarding shipping, told me "sorry...but that's who we use." Told them "Thanks for letting me know. I'll be taking you off my shopping list."

I was expecting a delivery via UPS, just now Friday. The online update notice said "delivery at end of day," which means the end of day or COB. I saw a sticky note saying that UPS came at 2:58. Some end of day, huh? Why bother with alerts if they are not followed. Now, I have to wait til Monday!!

Two weeks before Christmas I arranged for UPS to pick up a package to return. UPS did not check the package they should have taken. Since it was holiday time, fedex had just dropped off a package. The fedex package contained $700 worth of Christmas clothing from Lord and Taylor for my family. UPS failed to knock on my door and decided to take the FedEx package. The driver put a sticker on that package and took it among himself to deliver it incorrectly to Amazon's warehouse in Las Vegas. I called UPS and they would not intercept the package. Even though it was their delivery error they told me to file a claim with Amazon. I called Amazon and they couldn't do anything because the package was not theirs and did not contain their content.

I buy a lot of stuff. A LOT. I have so many packages coming that some get delayed and things happen. If it's delayed and I call to say "Hold It. I Will Pick It Up", they say they can't because they don't know where it's at. If I call BEFORE it even gets to my city "because it has been delayed" they say they can't do that either and to wait until it gets to my city then call back. Contradicting huh? I have had one CS person tell me that "We are locating the driver now" and put me on hold for 45 minutes and get back on the line to tell me "We can't get ahold of him. We will keep trying and call you back". They never call back. So I call them, the next CS person tells me "Well they aren't even able to get ahold of the driver anyway so that was a lie".

I shipped a box to myself January 6, 2017 from Michigan to Los Angeles, CA. The box was large, 31lbs and contained several contents from a jar, mug, board games, movies, college written essays, etc. The man at the counter put a strip of tape over the box. Today (January 12, 2017), the box arrived severely damaged with contents missing and an item in the box that I did not put in there... I have never even seen this item before and have no idea what it does.

Today, our usual UPS delivery man delivered a package to our home by constantly ringing the doorbell for over a minute and upon opening the door responded with the snarky response, "up late partying last night, huh?" - this UPS delivery person is far more consistently rude than friendly. It is as if he hates his job and takes it out on others. Yes, we were up late last night. Taking care of sick family members. He seems to make assumptions about us based upon whatever he himself seems to be going through. It is really uncomfortable and unpleasant having such unkindness come from a business to our doorstep.

My daughter's Godmother sent her a Christmas gift and one of UPS drivers open the package, took out her gift, had the NERVE to tape the package back up and had it delivered to her. She opens an empty envelope. The service has went to the all time low. I can remember when the driver brought your package if you weren't home. Whether you had to sign for it or not, they would leave a sticky receipt telling you where to pick your package up at. Now they just leave it at your door for someone else to take your package.

Most recent, overnighted meds my husband forgot when he left for work to get there in the AM. Could have sent ground to get there in the evening but needed his meds in AM. 3 days later, UPS still did not deliver. UPS used a different zip code than what was on the label and said address is undeliverable. Called 3 days to try to straighten out, then it said that it was at their facility for pick up. Foreigners man their phones and keep messing up. Before Christmas I sent cookies that after 4 days were delivered to me the sender. Sent out again and it took almost 2 weeks instead of 3 days to get there. No explanation. Another box took just as long for a 3 day ground time. I never had problems with UPS but these last 30 days has been almost deadly and I will use FEDEX from now on.

I'm mad with UPS. This is happening for the second time when delivery man at UPS won't find my address saying a valid (USPS verified address) incorrect address. I had to call UPS support, gave tracking number which took 10 minutes as the support person to understand plain English. She was keeping using wrong tracking number for some god known reason. I'll advise all seller to avoid UPS as it's a pain in the ass to get any parcel via UPS. UPS most worst company in US!!!

If you get an email that says "A signature is required for package delivery" and a link that says "Sign Now", one would expect the link to take you someplace where you could sign for the package. One would be wrong. Doing so brought me to my account page with a difficulty to find link that said it would let me sign for the package. Clicking on it prompted me to enter my Shipping Account Number, which was unavailable in the email or anywhere on the website. My account number wasn't available either.

The UPS driver out here in Berwyn, Il found a place called "Hernandez" to drop my packages off, or is this a person only the UPS driver knows for sure. Oh my last name is not Hernandez. This is the second time in two months (second time I used UPS at this location), this has happened. Basically the driver let someone else sign for my packages even though there were no "special notes" to do so. I have no idea from the UPS where my package is if he left a note who knows where it is (I used the tracking number from the vendor). I called customer service about my missing package to have it redelivered and was transferred to the tracking department who took my complaint and was going to have a local office call me.

I ordered something that was promised to be delivered by UPS the next business day, when that day came nothing had been delivered. I tracked my package and it had been re-scheduled to deliver the following day. I waited around until 1:30pm and noticed a UPS truck outside my house, so I went to the front door to see if my package was left, it was not. The UPS driver just drove off without delivering my package. I proceeded to call UPS Customer Service and the lady I was talking to said "Our drivers do that all the time, if your package isn't the first one they see in their truck then they just move onto the next one and will deliver yours later on." I was confused at her response, and thought to myself "So, what she's saying is that they basically do not do their job?" This company is ridiculous. I'm unsure as to why ANY company would use this service to ship out their product.

Courier scribbled on a card and put through the door as we were out. Writing was completely unreadable and no one could make any sense of it at all. (No tracking number.) UPS were called and after being messed about with numerous options and being on hold for 48 mins, we finally got through to an adviser. A complaint was made and a re-delivery was set up for the next Wednesday. (2 days away.) Come Wednesday I waited in all day and nothing. I then called and spent another 20 mins being messed about until I got hold of yet another adviser. I was then told that they had in fact refused a re-delivery but simply failed to bother informing me. I then had to take a trip into Folkestone to collect the item myself. Absolutely disgusting. Their incompetence is a laughable, and shows the service they provide.

My order was delivered to the wrong address. I called and the representative said that she will send the driver NOW to retrieve it... it was 7:40 pm. I called back after I googled their hours. A different rep told me that they don't send drivers after 7, and there is no note or a claim. She never did anything! So we opened an investigation. My neighbor brings my package that was apparently delivered to him. He lives 4 floors below me. So I called to cancel the claim. The rep said all processed. A day later I check the website... STILL pending! I called today and no cancellations registered! I hear again, "We apologize. This time is in the system, I PROMISE..." Enough is enough. Terrible delivery all the time and irresponsible representatives. Worst service ever!!! Either shut down or improve! Will never use UPS.

I'm sorry. I usually don't like to do this. Unfortunately I have to. I have many, many problems with UPS. Package lost, damage, return because there is no apt number. I live and own my house obviously you cannot find a apt # if they never exist. Customers services are so rude, unprofessional. Who and where those people get training for the job unbelievable sad uncalled-for company and people with no background, no credentials, no caring heart. I will choose another company if I have to. UPS is the nightmare company I run to Vero St West Baltimore. My address was wrong. My package back in the trailer going back to the shipper when I ask to hold it at Quart Ave. No way I'm not even taking package that got sit in my front porch lost.

I cannot say enough about UPS and the driver that delivers to the Temecula, CA area! The packages are ALWAYS here on time and on my doorstep, with a knock at the door I know my package is here safely and efficiently. I have used UPS for a long time and always request UPS when buying On-Line and if there is an option for them. Yes sometimes UPS Delivery costs a little more than other delivery services but the best costs a little more and the package is on your doorstep when they said it would be. Other services have lost packages that I have waited too long for... I'm sticking to Brown-UPS. You can always expect the best delivery available from this company PASS IT ON! Thank you UPS.

UPS NEVER delivers my items on time. I have Amazon Prime... When UPS delivers, I usually end up very disappointed. Last time my box arrived open with pieces missing! Another time, they delivered a package to the wrong address in a whole different state! I would use USPS or FedEx over UPS any day. They are on time and I have not had a complaint with either of them yet. SHAPE UP UPS!

A package that I shipped with overnight delivery was lost. My bad that I didn't verify the next day to see if it was delivered (that was overconfidence on my part). I followed up with UPS after a couple of days, then called them again. The packet has still not been found after more than a month. They do not have the courtesy to keep me updated. I filed a claim. The package was not too valuable as far as cost is concerned but just had an important document that had to be delivered ASAP.

Let me start off by saying this company is a ** show. On Friday, January 6th, 2017 I had a package delivered to my apartment. I cleared my WHOLE DAY to wait for this package. It never came. I never got a call or notice saying it was attempted to be delivered, so I decided to wait until the following Monday to try again. I cleared my WHOLE schedule, once again to get this important package. I hand wrote 2 notes to put on the front and back doors of my apartment building for the driver to let them know I was home. The note included the name on the package, that I WAS HOME WAITING, and my phone number. I waited from 8 am to 3 pm for this package unable to go anywhere because I had no idea what time these imbeciles would come again.

UPS is slowest service. They take about a week for deliver the item and their delivery guys irresponsible compare to USPS is cheapest and their priority mail delivers in 2 day. UPS IS BAD N = BAD, BAD.

I ordered a package from a vitamin and supplements company. Having had stomach surgery I need supplements to maintain my health and not being a millionaire I try to get the most for my money by ordering timely bulk packages. Usually with about a week’s supply left I order new supplies. So I order my package expecting a bit of delay over the Christmas Holiday. But UPS says 2-5 business days I will have my order. 15 business days later I still do not have my order. UPS dropped it off at a local access point that shuttered its doors that day apparently and instead of actually taking responsibility and just replacing my order and next day shipping it to me this is their response. "We are going to open a case file. It will take eight business days". WTF! So eight more business days I have to wait so they can tell me that they can't get the package?

Today, January 6, 2017 I left a package at my apartment door as directed by the seller to be picked up for return by UPS. I also left a note requesting a return receipt from the UPS driver. I saw the UPS driver park his truck in front of my building for a couple of minutes then drive off. Since this had happened before with this same UPS driver involving a pickup of an item I immediately called the apartment office which was his destination and requested that they inform him I needed a package to be picked up for return. The UPS driver never returned to pickup the parcel. When I called the apartment office to verify that they had relayed my message to the driver they told me they had, and that he told them that he had been to my address and did not see a package.

I shipped a package in a box that wasn't the usual cardboard but it was strong enough to throw into my car so I thought it would be alright. WRONG. I shipped it the 19th before Christmas and the person at UPS said it would get there before Christmas so I didn't think twice about it after that feeling that it would get to my friend for Christmas. I got a call a week AFTER Christmas was over saying that not only had my package NOT even gotten there but they had just THROWN MY PACKAGE AWAY!!! Why wouldn't they just send it even if it was broken??? And why the call so late if it didn't even get to the destination??? I will never use UPS again. Horrible customer service agent just kept telling me since I didn't get insurance on it there's nothing I can do. Even if it was their mistake. TERRIBLE UPS!!!!

On December 10, 2016 I shipped a 49" LG 4K Smart LED TV from the UPS store in Orlando, Florida to my home in Auburn Hills Michigan. It arrived at my home on December 16, 2016. When I open the package a I discovered the TV had been hit so hard on the edge of the package that it broke through the styrofoam packaging and crushed the edge of the TV. I put a value of $750.00 on the TV when I shipped it. The TV was in the original packaging and I added additional styrofoam to the front, back and sides. I asked the store clerk if additional packaging was needed. They said no, that they ship TVs in original packages all the time.

On Wednesday, 12/07/2016 at 2:30 PM, UPS driver got off his truck with 2 small packages for delivery to me. I was standing in my driveway as he got off the truck almost yelling "we got a problem" waiving some papers in the air. I ask "what is it?" He talks loudly again. "You got a problem. You told them I delivered 2 packages I handed you 3 packages." I explained to him I only received 2 packages from 1 company & 1 from another company and was supposed to get 3 from helmets and only got 2. I told him it said on the online notice 4 packages to be delivered and I only got 3. He said "then you got your packages and are trying to place false claims." He accused me of trying to scam UPS and from now on I'll have to go to Leominster (15 miles away) to pick up my packages from now on.

I have lived at the same address for 30+ years and out of all of that time UPS has had one driver that could find the place. I have to do 5 mile radius check on the neighbors to see if they have my packages. Don't they have GPS? Google? Or are the drivers just too lazy to deliver? I have a package out now and no idea of where it is. I suppose the one driver that was able to find me has gotten his GED and moved on to a better job. Tried to call the people yesterday and the phone rang twenty times with no answer, so I guess they don't have a message machine either. I buy stuff online a lot and I absolutely hate it when the seller ships UPS because I know it is going to be a pain.

I had a package that needed to be delivered early in the morning to my daughter who is an attorney. The legal papers did not arrive on time. I called the next day to get a refund and after hours on the phone and getting passed to one foreign person after another I got them to agree that I was entitled to the refund. They said they could not issue and send to me because I did not have an account and would send it to the place that I sent it from. I sent the package from a hub and not a stand alone store which I told them but they did not understand. They told me this would take 15 days as this was the business cycle that they operated under. I went yesterday to pick up a check and the manager of the Hub said this is not how UPS operates.

Two months ago I purchased an historic item valued at $15,000. The shipper took it to a UPS Store and had it packaged there and insured for the full value from them. The item was picked up but never scanned. Though I was given a tracking number, it never worked, and for two days I kept calling UPS to see where the package was. They claimed it was not shipped!! From one of their own stores, packaged and shipped insured, and they say it never was shipped. I called and called and pestered and then, by some miracle, the tracking started working on the third day, and on the fourth, the package showed up.

For several years, I've noticed the overall decline in UPS service including, higher cost, horrible package handling, and SLOW delivery times. I have gone out of the way to order items from vendors that either offer alternative carriers or simply do not use UPS at all. FedEx ground residential delivery has become my top choice for years now. I have used them at five different residences in two states and the service has been consistently outstanding in every one of the aforementioned aspects. Ironically, FedEx is typically less expensive - my guess is that it's because their system is probably much more efficient. The fact that FedEx consistently delivers quicker, without issues, and at lower costs is proof.

First time package never arrived. Second time found package in a bush on the main road. Third time left package in middle of road in the rain. Fourth time it was raining so wouldn't deliver package and blamed it on dog that is on a leash and runner but cannot reach road or driveway. OVER IT!!!!

For the 5th time out of 8, my packages are not being delivered to my address. This last time I paid $30 for delivery by the 29th of December. Upon tracking it says my package was delivered on the 29th to my front door. It was not. I called UPS to find that I would not be notified until January 3rd to begin an investigation and that they are sorry. I need to call the shipper to ask for a refund who I cannot get in touch with until the 3rd either. UPS is a joke and has horrible customer service. The supervisor was no help at all. USPS or FedEx from now on!

I first went to a UPS store to get details about why the package was undeliverable and returned to me. That particular store couldn't help me because that wasn't the store I originally used to send the package. This is a bad setup for UPS stores, not convenient to the customer. I was therefore given a UPS customer service number to call. The first time I called, the woman who answered tried to get me to go to the original UPS store that I sent the packages with. She eventually did her job and filed the claim that she was supposed to. Avoiding personal job responsibilities is TERRIBLE customer service. When she was done, she said that I would receive a call within 1 hour.

I paid UPS to have a package delivered 2nd Day Air so the party would receive it the Friday before Christmas to open on Christmas and guess what, it was lost. The package arrived Friday morning in the Nashville, TN hub and was scanned in at 3:33 AM and was out for delivery that day. However, the day came and went and so did the weekend that they were not open to call Customer Service. So I called on the following Tuesday morning and they had no idea where the package was. I was so mad. Not only that I paid $46 to have it delivered on time and they send me an email stating they would credit me back $12.00. WHAT THE HELL? The Customer Service team finally credited me back the full amount of the shipping cost but the package is still lost. It was a homemade Christmas gift and now it is nowhere to be found. I will never ever use UPS again.

0 stars. I sent 6oz of gourmet coffee and a card with a money order in it to my daughter on the 14th of December. A very small package. They tried to charge me $27.80 and it apparently didn't include tracking. When I said I would go to the post office instead (figure it's a $5 parcel at most), they decided that it was NOW only $8 instead of the $27.80, but said it wouldn't get there by Christmas (and it didn't). I could have walked that parcel to Illinois from Las Vegas faster than they accomplished it. How do they stay in business? I wonder.

On 12/24/16, the UPS Store at 10319 Westlake Drive, Bethesda MD guaranteed that my package would be delivered to its destination on 12/27/16. This is printed on the receipt they gave me. I told them that the package definitely must be received before 12/28 before the recipient leaves the country the morning of 12/28. The lady attendant confirmed that it would be received at the latest night of 12/27. However, this UPS store did not even ship my package before 12/27. The package Sat at their store from 12/24 - 12/27. I will NEVER set foot in a UPS Store again.

I ordered a gift for my daughter for Christmas. It was to be delivered on the 23rd. When it didn't arrive I called and got the runaround. "It's on the truck. Wait...it's not on the truck and you can come get it"...and so forth and so on. Today I've called again and have finally been told the truth...they lost the package. It was diamond earrings for my daughter. So I've contacted the company and they will file a claim with UPS. Meanwhile, still no earrings. This is beyond ridiculous.

UPS failed to notify me of a package they were delivering in an appropriate amount of time. They claim to have tried Dec. 20 and Dec. 21 and no one was home. I have been home in the afternoon both days. They did not leave a note on the door. Instead they sent a notice by mail that took six days to get to me. That leaves me two days to respond. I did receive a phone call around noon Christmas eve about the package and I asked them to deliver it on Tues. They said they would but instead will deliver it on Wed. Poor communication all around.

My ex-husband purchased 2 days air delivery $125 on December 21st for the presents to arrive on Saturday but that never happened. They got the presents today Tuesday December 26th. I spent the entire Saturday looking through my window waiting for a truck that never arrived. I finally called Saturday evening since in the tracking it said that arrived to Dallas on Friday night 11:00 pm to find out I was talking to someone in Guatemala. UPS' all American Company customer service is outside the US, who told me that there was no Saturday sticker on the box and therefore it will be delivery on Tuesday. Heartbroken I wrote a complaint to UPS who finally responded today Tuesday.

I was expecting a package to be delivered about 12/23 but I had to leave town on 12/21. When I checked to see what happened to the package, I was notified it was returned to shipper at the request of the sender. I never made this request. The UPS driver is stating there was a note requesting the package be returned to shipper. The UPS driver does not have a copy or the original note. I asked a friend to check the door and they did not find the note.

I come home to find the $2000 Pearl drum set I ordered sitting closer to the road than my house in the middle of my driveway. It said "Pearl Drums" in huge font on the huge boxes, so to guess that they would be expensive is obvious, even to the passers-by who would want to steal them so conveniently sitting near the road! Not to mention the bass drums were damaged because apparently they were so ruff with them that it put a huge hole in the box!

Ordered, paid and billed for an item that was supposed to be shipped in 3 to 4 days from California. Package spent 3 days in California before departure to the east coast which took 2 days to arrive in Philadelphia, Pa. (3 hours away from destination). Then the next day it traveled to Baltimore (1 hour and a half away). So here it is Dec. 26 and I still don't have what I ordered and paid for. I have emailed UPS twice and only gotten the auto response that someone will look into this immediately and have heard nothing more.

I had an express delivery for X-mas for my child, but the driver guy decided to go home and say that my address is not correct. So my 5 year old son didn't get his gift all because of somebody was too lazy to deliver!!! Thanks ups for screwing X-mas up.

Next air delivery means next day. Called customer service, big joke, package in truck on the way. Waited all day. Called customer service again. Package in warehouse. Waiting for me to pick up. Overnight has turned into 6 days. I will not do business with any company that uses UPS. If you're a business that uses UPS you will be boycotted.

I exited my building and see a missed delivery post as I shut the door behind me, only to find it was for me! I hadn't ordered anything so I wasn't expecting a delivery. Besides, I was in my unit the whole time and my bell was never rung. I phoned an agent and voiced my frustration with her. She typed a bunch of gibberish and assured me she requested a callback to me with options of re-delivery. I was at the gym and running errands with the phone on me the whole time, even periodically checking the display for good signal strength, etc. (I even avoided going underground in a subway.) Why is there another missed delivery note on my door when I get back home?

Sent a package to family via 2-Day Shipping, paid high $$$ for the shipping fee and it's not delivered on the day it supposed had been delivered. Called customer service (which is a disgrace to an actual customer service), was put on hold twice so that the agents could call the "facility" just to not pick the phone back up, leaving me on hold for over 30 min each and then simply hanging up on me. At that point I was furious, because now I spent altogether nearly 2 hours on the phone for nothing, so I call again.

The service is horrible. I paid to have a package delivered by Christmas. The carrier Never delivered it and UPS did not try to accommodate me at all. They only offered to have it resent after the holidays. This is the very last time I will Ever deal with them again and I advise anyone else not to either.

I paid for 3 to 5 day shipping and twice it's been messed up! First it was somehow forgotten to be put on a plane, then for them to mess up sorting it! It went from just minutes away to now hours away! I call and some foreign person tells me it won't be here until next week! Was going to use this for Christmas for my kids and that's over for them so THANKS, THANKS SO MUCH FOR RUINING CHRISTMAS FOR MY KIDS!

I ordered a product from Shutterfly 2 weeks before Christmas and I was not given the option to choose who shipped the package or else I would have chosen USPS - as I work for the company. First and foremost, it is important to mention, I have NEVER once written a review on a company, until today. I have never been so angry with a company and their customer service.

I took two folding commemorative sports chairs to the UPS office in Toronto to be shipped to the UK. One young kid in the shop said he couldn't pack it for me till later that day which was no good as I was flying to the USA at lunchtime but he said he could sell me the box etc and I could wrap it myself. He weighed the chairs and box and quoted me a price and left me to pack it myself in the middle of the store. An hour later I had it done and he weighed it again - this time the price was almost double but by this time I was out of options to paid the exorbitant price. He filled in the customs form which said they chairs were a freebie so had no value.

Ordered two identical items from the same company at the same time. Received shipping info on the first one the following day, second one the following day after that. First one was scheduled to be delivered on the 23rd and second was scheduled to be delivered on the 20th. Thought that was kinda weird but just assumed it was from two different warehouses. Received package number two on the correct date, checked tracking on package one and it now says "Shipping info not available. Try again later." Called the 1-800 number on the bottom of the page and I'm told the item "has been lost somehow". Agent confirmed the package was last scanned on 12/16 in California and hasn't been seen since.

UPS changed address because they could not find address. They delivered package to a complete different address in another zip code. Instead of Malvern PA they delivered in Greensburg PA. Seems like they just wanted to get rid of package. They could have called supplier to find what they can do but stupid UPS CEO has not trained his people right. They changed address and delivered to Greensburg PA.

I am so disillusioned with UPS. A simple delivery, from Phoenix Arizona to Laughlin, Nevada. Golf clubs shipped Monday, December 5, to arrive in Laughlin Wednesday, Dec. 7. This is less than a 4 hour drive by vehicle. UPS driver picks up golf clubs, has the printed tracking label, and advises that he will put the label on the case, so it will be affixed properly. UPS sends clubs to Bullhead City Arizona. Excellent, Clubs arrive Dec 6 in Bullhead; final destination is a 20 minute drive across the river. However, from that point on, this tragedy of errors and service is unbelievable.

Sent 2 pkgs UPS from Staples, Goshen, In. to Ups in New Orleans, La. $74.67. Requested it held there for pickup. My Son went to pick up the packages and was charged additional $30 before he could get them. Unbeknown to me UPS said their franchises can charge additional. So it cost me over $100.00 dollars to send Christmas presents. So just making people aware of additional charge you get soaked with through UPS. Will not use them next time.

UPS transfers packages to your local USPS location and has no way of tracking the package once they've thrown it over the fence to them. My package was sent by the shipper 10 days ago and UPS transferred to the local post office on 6 days ago and I still do not have the package. So now it is lost, I am out the money and item and time. I will tell every company to not use UPS or else I will not order from them. Customer service was of no help. UPS should have staff available to follow packages through from beginning to end but they say there is no way for them to do that. Bad business practice.

I just wanted to report on the customer service I received at the Depot branch in Lenexa on Friday 12-16-2016 at 4:30 PM. I had taken my packages in that I was sending four to be exact, I realized that I did not have the correct wallet, so I had to go home and get it. The man helping me was nice and said "I will put your packages aside and help you on return". When I returned 15 minutes later I walked in and maybe one other customer was there and employees one of them be the woman I am complaining about, she had auburn red hair glasses and it was in a ponytail in her 40s maybe. She was very rude to me obviously had no clue what I needed help with.

The last few years have seen a huge decline in the handling of packages across all delivery companies. It is getting really annoying to constantly have beat up packages delivered leaving you wondering if your item is intact. My most recent experience was ordering through Home Depot. I ordered a TV cabinet online and it was shipped via UPS to the store. When I picked it up, the box was heavily damaged from shipping. Unfortunately for me, two of the main parts had major damage. I now had to wait an additional two weeks for the company to send replacement parts. Again the packages showed up at my house beat up. Again, one of the parts had damage. Thankfully it's only cosmetic and I can use the cabinet, but when paying $600 for an item, you expect not to have to fix/hide damage.

Package was not delivered because required signature, which was on a Thursday. Attempted delivery made again on Friday. Both attempted deliveries were at a ridiculous time, 11:30 a.m. Seriously? I have a job that I have to be at by 7 a.m., like most responsible people. They did not even bother to try a different delivery time. That was not my biggest issue. Called on Saturday to hold the packages at a UPS location, and specified THREE times to the person on the phone that I will be picking them up at the UPS location the following Monday. THREE TIMES!!! Monday comes around and I get an email that states that there was an attempted delivery at 11:30 a.m. I had specifically told them to hold the packages!!! I call UPS, and am told to wait an hour for a phone call that will tell me when I can pick up my package, because it on a truck somewhere. Never got the call.

My apt is directly behind house. My address clearly states APT BEHIND HOUSE, yet with most of my packages they carry them upstairs to the main house. Today had heavy furniture delivered. They propped the boxes against the garage door, blocking it. I called UPS customer service - too bad, they won't do anything about it, wouldn't call the driver back even though still in the area.

Driver will not deliver to my address, drops packages off at UPS store, I have to retrieve. Very unhappy man, seems unhappy with life, takes it out on customer. All delivery trucks have delivered to our home for the last 13 years, even 3 different 18 wheelers in the last few months. No complaints, until this particular driver. I reported his demeanor and disgruntled ways and the UPS sites said there is nothing they can do about him. That is just the way he is. He has his company over a barrel stating he won't deliver and they let him make the choice. I will never choose if I have a choice UPS.