United Parcel Service - UPS Reviews

UPS is fine except when they aren't. Sometimes they drop packages in the middle of my driveway instead of next to the carport door. If I don't see them on the driveway, kersplat. I go over them with the car and they are ruined. It only takes a few more steps to place them in the right place. Also, they come at all different times - other than when I am told they will arrive by my notices. Sometimes a day early, sometimes a day later and sometimes (miracle of miracles) on time.

UPS is too expensive. Drivers tend to deliver anywhere. They do not break a lot and they lose things. But most are good drivers... and shipping and tracking all good.

The service is terrible! Almost every box I get looks like it has been through a war. Lots of times the box has been busted open and retaped. Lot of the time they stand in my yard and just throw boxes on my porch. Some have hit really hard. I have great concern that some time they are going to put a hole or crack in my siding on my house. The drivers should have more concern for the packages, or if the company puts such demands on the drivers that they really need to almost do a drive by and throw packages then the company needs to change.

Damaged boxes, left at my door in plain sight. No way to have a claim as it becomes a debate of you against the courier company. No signature is requested so no proof of delivery.

I get pretty good service from UPS, but not if it is transferred to Postal Service... or PO is at least a day behind and won't deliver packages that don't fit in mail box.

This is one of many cases with UPS. Fri. 25 Aug. 2017, I wait until 8:45 pm for ups so I can receive and sign for a package. No ups, so I lock my storm door. Sat. Morning, a notice is on the door from UPS. On Fri. Evening, no one from ups knocked, kicked, blew a whistle, called my name, nothing to let me know ups was trying to make a delivery, which seems to be standard procedure. If I didn't have to sign for the pkg., It would have been left on the porch, which is another standard procedure. I got my pkg. Sat. 26 Aug. 2017, and the delivery man rang the bell loud and clear, and knocked on the door like a professional. A month before this incident, THE DRIVER RODE MY REFRIGERATED MEDICINE AROUND FOR A WEEK, BECAUSE HE WOULDN'T KNOCK ON THE DOOR OR RING THE BELL. Clear case of sorry employee.

I have spent the entire day either on the phone or waiting for a return phone call. I order products from a company on a once a month basis and usually I get my package. However twice now it's been returned to shipper because the UPS driver says my address doesnt exist. The response from customer service is "new driver". Even though there are VERY CLEAR directions along with the correct address. This time the UPS cust service rep lied to me and said the driver had been to my street today but would send him back.

I expedited my passport to get to me ASAP. It was gonna be delivered on the last day I needed it. I paid extra for overnight air so it would be at my work at 10:30 am on a Friday. The driver pulls up said he doesn't have my package they misplaced it. I called UPS to tell them how important this was. They said they call me back. To make this quick I called 3 times and then 5 hours later they call me back saying it was the plane that was late. But the driver already told me it was lost while loading it up. 5 pm come around it's the same driver as the am. He hands me my passport and says the guy loading it on the truck put it on the desk and forgot about it. So now I can’t go on the job I need my passport for and UPS made me lose out on making over $15,000 and all they have to say is "I’m sorry." This is completely unprofessional and they didn’t care at all because they aren’t losing out on anything.

So I have been waiting for my UPS package for about 7 days now, ironically on the 5th day the package said it was delivered, but it clearly was not. I called UPS to have them tell me the package was still in transit. Okay fine I think I'm off the next day I'll just wait for it. I wait the next and after hours of waiting hostage I decide to go downstairs to find a slip from UPS saying they would attempt re delivery. I was so frustrated because they didn't even bother to knock on the door, I called them back and asked why they didn't leave my package at an Access point like always? They said the access point refused the package!? Whatever that means. They would re deliver the next day, next day same result, no knock on the door just another slip.

The UPS delivery driver left the note on my door that my item will be on 8629 Richmond High Way UPS access point. When I went there there was nothing. I even called the customer service and asked them to open all the box to check in my box. They did but there was nothing, they asked me, "do you want the driver to bring it to your home?" I said yes. I waited for the Driver the next day. He never showed up. Instead I was told that I refused to accept my item which is a lie. The item is supposed to be in the access point for seven days before it is returned to the shipper but sad the UPS superior or the driver don't seem they care about the customer. They returned my item to the shipper. This is my experience with UPS.

Very disappointed with UPS. They dont take care of your goods. Whether being shipped or received. Not only do they damage your things and cause refunds. But UPS will not pay for your goods or compensate. Horrible company and they will never have my business again. I shipped a brand new box and my merchandise was in excellent condition and they trashed it. Very disappointed.

Extremely terrible service. Would not recommend using UPS. First off I had to ordered my birth certificate in order to obtain a passport and the Cook County Health Department only ships UPS. When my envelope arrived it was dirty, bent and literally had boot prints on it. Thank God the document inside the cardboard envelope was only bent and creased not ripped or torn. Then on the same day that I received that envelope from UPS I found out that they LOST another envelope I was waiting for. The envelope had been sent from Indiana on 8-15-17. They estimated that it would be delivered by 8-17-17. It made it to Nashville at 7:14 am on 8-17-17. However, there was no tracking of the envelope found after that.

What a deplorable experience. The left hand does not know what the right hand is doing. Speaking to a real person is a rarity. Everything is automated. My package did not get delivered as promised, it got lost in some warehouse. It was found 10 days later, the huge 90 lbs box was repackaged into a smaller box with half of the items missing. My recipient received half of her items, some damage was incurred with broken glass from her picture frames and such. Her personal belongings such as a purses all missing. My check was cashed very quickly however and no notice was ever given. DEPLORABLE SERVICE. I will never use UPS again.

UPS delivered a package on wed 8/16/17. They left the package damaged and opened, propped against my garage door. I contacted Target and UPS. UPS keeps sending drivers to my house but the idiots are not taking the package. It can't be this hard to send an intelligent driver to pick up this garbage of a delivery. I would never use UPS for anything. I think they are like insurance companies... They hope you get tired and simply go away.

Ordered a new mattress. Got a tracking number from vendor. On day of promised delivery saw that the package is delayed. Next day package shows 'out for delivery'. I get rid of my old mattress in anticipation of new one. Call in after 5 pm and am told the package is on 'its way and will be delivered today'. Call in at 8pm get the same reply. Sleep on the couch. Wake up with aching back. Call up UPS. 'Package is on the truck for delivery' and a promise to call and verify delivery time. 2 hr later get a call with the statement 'Package is too big and did not fit on the truck. Will deliver on Monday or you can come and pick it up yourself.' Haaa?

Not only was the expensive piece of furniture I ordered delivered to the wrong address, but it was signed for and taken by someone named "IKO", which is definitely not my name/name on box! How can companies continue to use UPS when paid for merchandise can be signed for by anyone and stolen?! Never trust UPS with your packages. When I requested that the manager at UPS call me regarding the issue I received a call from Sheniel, who was not helpful, rude, and not the least empathetic. When I asked what UPS' policy was in dealing with these issues she said it was "on me to figure it out".

All items have been delivered on or before the expected delivery date and in perfect condition. When a signature is required, the driver is friendly and questions directed to their customer service team are answered quickly.

I sent two packages of breast milk within days of each other to my newborn while I'm away on business. They broke open the breast milk on the 1st package and blamed me for it saying that it wasn't packs properly when it was sealed and inspected at their store. Then I paid extra for the 2nd package to be sent 2 day air (this was before I knew they had destroyed my 1st package) and it still did not get delivered on time and then they said it will take 2 billing cycles for me to get my money back. They have horrible customer service; their supervisors are rude, dismissive and condescending. The worst part is that they will not claim responsibility for the damage or not delivering it on time but they also can't tell me why this happened. DON'T EVER USE UPS!!!

Whaaat? I thought UPS' main business was to sort and ship packages. Not only was it incorrectly sorted, it went back to the origination. Aaand, it took them 12 hours once they noticed my package was incorrectly sorted to send it back next door (pretty much).

The big issue with UPS is the fact they will not stop at my apartment. It is a secured access building requiring a key but I have built a delivery box that they will not use. I'm have waited for the drivers to stop. Just to watch them drive right on by. Chasing them down seems to work sometimes if I want wait outside for a few hours in the snow and rain. I have started to have packages dropped off at the local UPS store which works most of the time. Today the driver forgot to leave my package. He dropped of the rest of the delivery at that store except mine. I called the customer service number. They assured me it was being taken care of. The driver was on his way back to the UPS store. That was 3 hours ago and it still hasn't arrived.

I ordered a baby swing from Walmart. When my tracking info was sent out I was keeping up with it. Thankfully the day of the delivery EVERYONE was home 4 adults 3 children and a dog that barks loud enough for all to hear her once my door bell rings. Anyways my package showed DELIVERED on Saturday August 12, 2017 at 11:53 am... no doorbell was rung no nothing. They claimed to have left my package at the front door. How could you leave it without ringing the door bell. I looked outside at about 12:30 when my mail man got here and there was no package there.

I didn't know that the driver didn't have to knock on my door and just leave a $300 package at my door. Thought if you told them to they supposed to. But I let the chopper know now. I guess that me having a UPS choice acct they could leave but the driver DIDN'T EVEN KNOCK AT ALL. I WAS HOME AND ONCE I GOT AN EMAIL CONFIRMATION I checked inner was gone. So how long does it take for a driver to send an email?

I had my tv, personal items and clothes shipped by UPS and everything arrived damaged! The boxes were broken and my TV was destroyed. UPS refuses to do anything about it. I will never use them again! Enclosed are only a few pictures.

I trust and support UPS. I have used their services many times over the years and if there has been a problem it has always been taken care of promptly.

UPS damaged my TV and is refusing to pay for it. I sent photos, as requested and told that you won't pay for it. My TV was fine before it got to me in TN. It was packed with original packing foam, but there's a clear dent/rip on the bottom, which tells me, it was dropped between FL and TN. I am not letting this matter just be swept under the rug. Blame the customer to get out of their obligations.

This is second time I had to cancel my purchase because UPS couldn't deliver the package. The problem is that UPS left hand know what your right hand does. I have UPS office next to my house yet they manage to ship my package to the office 25 miles away from home. When their driver, as dumb as the company themselves can't find the address they harass me with phone calls and post cards to pick up the package. It would cost me half a day with traffic. Their customers service are like trained robots, take notes, listen and all they can do is ask the same questions over and over. Packages are delivered to my house every week, I will make sure I avoid this shipper at any cost.

I rated them according to price, transit time and professionalism. They leave the package right outside my door if I'm not home and if I am home they knock and hand it to me personally. The transit time and shipping price seem reasonable to me. I've never had a bad experience with UPS. I have no complaints.

On Friday afternoon, I could not wait past 2:30 for my package so I went to work. At 3:30, I happened to check my email and found a notice that there was an exception at 2:04 that my address was incomplete. I called customer service (???) as soon as I was able and the person on the phone verified that the shipping address did include the apartment number and the driver must not have seen it. (Isn't that his job?) So I now have to wait another 11 hour day on Monday.

I have had nothing but great service, I have gotten to know the person who delivers in my neighborhood and know he/she will be here on my street by 4 PM. I always request updates when package is in transit. It's a great company. I worked in the logistics and am a retired truck driver from an Expedite company.

I had a package delivered for my kids' clothes for school. Paid extra for a sign delivery requirement. Not only did my package not get delivered to the right address driver decide to let someone else sign for the package who was not on the list of delivery. I believe what happened was my package was stolen by the employee. Not only I'm out of my money but my kids don't have any school clothes. As a single mother this really break my heart I have to tell my kids this. I will never in my life use UPS ever. With my English not being the best I was disrespected by the staff in the Orlando office.

Would not help resolve an issue that reappeared after extensive efforts 3 years ago, when an odd address appeared on my account and I at least, with the help of the Maumee, Ohio dispatcher and an accommodating drivers combined to save the day. Now, with your new service rules, your service has ruined our family get together. I will not use UPS again if at all possible.

When the package was being delivered, the delivery man did not even attempt to ring my doorbell and instead stuck the "Sorry we missed you" notice to my car two days in a row. Both days I was home, waiting for the package, and have now wasted a considerable amount of my time. Additionally the customer service options at UPS are terrible and it is near impossible to speak with a real person.

It's been incredibly hot here in Florida this year. I ordered an AC window unit because my CA went down. It was due today, but last night after sitting in Jacksonville for 12 hours was delayed. The reason being "Power outage". Online you can check power outages for Jacksonville. There were NONE affecting UPS in the last 48 hours. Real time tracking mind you as well as 7 day power outage history. So they lied, arrival delayed with no new date. They ship my package at 10am to Orlando, which they have to literally drive within 6 miles of my home to even get there via trucking route.

The Management at this location sees fit to send out its drivers without labels for pickups. Thus preventing the Driver from making his duly appointed rounds. I spent all day August 7th for a pickup to only have the Driver blow me off. After a complaint and a return to my location - the Driver stated... "they sent me out without labels this morning from the Depot." I then requested a "first thing in the morning" pickup for the very next day (from the Operations Manager). She REFUSED to make it up to me and proceeded to hold me hostage for another full day on August 8th. The driver finally arrived at 7:43 PM to pick up my package (and deliver another) and I refused BOTH. The second driver stated he would have been at my location at 9AM if Operations would have instructed it. I will no longer voluntarily use UPS, only FedEx.

First delivery attempt I was gone. Delivery driver left a note about an access point. Got to the Access Point (a 20 min drive from my house), and it was a gas station in a strip mall that didn't look like it had been updated since it was built in the 60's, and not in a good way. Empty overgrown lot next to it, old busted cars everywhere. Clearly a low-rent area. (A friend of mine who grew up in that area later confirmed that it was the worst neighborhood in that part of town.) I went into the gas station to find out how to pick up my package. She pointed me to the *outside back wall* of the gas station (no windows), where there was a wall of lockers and an access screen. My ID was required, so I was holding my wallet. I felt like I was alone at an ATM (a 100-lb. single woman) in the worst possible neighborhood, where no one inside could see me.

I called customer service to request an estimate for when my package would be delivered and found out after working with a customer service rep for about 45 minutes on the phone that in order to access the GPS live map technology that UPS has developed to track delivery truck locations, I would need to pay for a $40/year premium membership. So my choice are: wait for 12 hours (6:30am - 8pm) for my package to arrive, with no information about an estimated delivery window or time, or pay for "premium" service, which I actually consider to be a basic customer service from a shipping company. Similar to the unbelievable price gouging of airlines charging fees even for overhead bin space, UPS is creating policies such as this that take basic services and turn them into chargeable "premium" services. 0 stars. Terrible policy.

Ordered something from Cambridge Ontario to London this last Wednesday, I guess the order wasn't filled until Thursday but it was one day standard service which the company I was ordering from assured me was fine as I was willing to pay for expedited. I mean, Cambridge to London. No biggie. They send me a message saying to expect it before end of day, yeah as everyone expected. Instead I get another email saying that they have no idea when it will arrive. Which is parcel code for it's Friday before a long weekend and we don't give two tugs about you.

I had to get my package today and it was really important but I didn't. Even though I was home today and didn't go to work, the carrier didn't bring my package. They said there was a delivery attempt at 4:02 but no one rang my doorbell. Why??? UPS is a terrible carrier because they are too lazy and they are not good at what they are supposed to do. I wouldn't even give UPS that 1 star.

UPS has always done the job for us. Unless you are very good at packing, (double boxing, etc), let them pack for you. If something happens to your package & they have packed it, they will file the claim & their insurance company will pay very promptly. Otherwise, your claim might be delayed or denied.

This morning UPS man ring my phone to open door at apartment. I tell him, "Ok I let you in the door." So I go to front door, he take off, resident saying well he listen to me when I say I open door, but he don't wait 1 minute and take off. This must be a new UPS driver because the regular driver is so great!!! Wow, I am so mad. I need this delivery now.

UPS rates are reasonable and the parcels arrive on time as indicated. I have used other shipping companies and the packages arrived late and damaged. Customer service was lacking when I reported the issue. UPS has proven their ability.

I ordered two items I need for my college courses, and I needed them for tomorrow. The items were delayed by Amazon due to volume, which is understandable. Sitting on the couch which is close to the door, no knock and no doorbell sounded. The "Undeliverable" sticker was on my mailbox around 5 pm, which is located inside the building, right next to my apartment door. I called the number on the Info Notice form, and they connected me with someone who deals with my area but they said the driver would not have it at the location near my apartment until tomorrow, which is too late.

I asked UPS to come to my house to pick up a package. The package is time sensitive so a prompt pick up would've been awesome. Instead they never came. I called UPS and someone called me back and said someone will pick it up by 9pm. This was yesterday 8/2/17. No pick up. Very unhappy with them. I tried to cancel the pick up but UPS already kicked it out of the system. A double not happy. Now I have to find a drop off point since it has to be UPS.

I have always had great experiences with UPS. Always. The only thing that I have experienced is friendly, and courteous drivers. They leave your package at the door with instructions indicated and either knock on the door, or ring the bell to let you know that your package has arrived. I also then get a text message. I have lived in single family homes and apartment buildings, and it is the same service no matter what. In fact in secure buildings, the managers will give the UPS drivers a key to the front door so that they can come in and make their deliveries.

When you need something if I know it's on truck, I can get it from driver within 15 minutes to 1/2 hour over really need it immediately... I'm very pleased with postman. For the most part, they do a really great job. If they do mess up, they go all the way. All things have definitely been tested all full heartedly.

Used to have an account with UPS as a small business but stopped that long ago. 5 extra charges for pick up just wasn't sitting right. Fee for accessing account on the internet, residential fee, rural surcharge, and fuel surcharge, No surcharge via USPS. I go out of my way to ship other than UPS, but unfortunately one of my vendors made the mistake of shipping a box UPS. The order total was only $75.10 but shipping was $78.02. Since shipping is not calculated until the parcel is shipped, I was not aware of the shipping cost until I noticed I am now overdrawn in the checking account. How in the world can you justify this charge? Hell even Alaska shouldn't have been this much!

Day 1 product company want a signature but the driver circles the box for me to check that says "sign the back and we will leave the package the next business day". Day 2 still no package and writes he was unable to leave the package because nobody was home. I call customer service to see what can be done and tell a supervisor the mistake the driver made and he says, "Someone will call you within the hour so we can send out another delivery tonight". 4 hours later I get a call saying all the drivers are on their way back and nobody will be able to deliver. They have made no attempt to make this right in any way. Never again will I use UPS or buy product being shipped UPS.

I shipped my laptop through UPS 2 days shipping from USA to India on June 16, 2017 and I suppose to get it on June 20, 2017. It is almost 45 days (Aug 2nd, 2017) now. It is still in India custom clearance. Initially I was told that India custom clearance EDI software was not working and it will be cleared in 1 or 2 weeks. I have been calling India UPS office every 2 to 3 days once and the response was that it will be cleared in few days. UPS did not say anything about delay in India custom clearance software issue. But it looks like the problem solved and still they are saying they will clear in few days. Past one month when I call UPS India customer service they are saying the same.

This is so unprofessional in my opinion. I been waiting for my package for three days now. I even called out from work to be at home waiting for the delivery and when I go online it states no one was home in which it’s a huge lie because I haven't left home and no one knock on my door at all. And the more I try to be flexible with UPS delivery person the more they won't come up the stairs and knock so I can get my important package.

I had UPS Store 1767 in Garden City, Idaho pack a painting valued at $352.00. I paid $60 shipping. And insured the painting for $300.00–the amount I sold the painting for to a dear friend in Santa Cruz, CA. The painting was damaged by an UPS employee in shipping. I have given them a copy of the customers check and they refuse to pay out the insurance claim. I sell over one hundred paintings annually and they all sell for $1.10 per square inch. The painting in question was 16" X 20". I have contacted UPS over twenty times. They refuse to pay me the insurance even though I paid to insure the produce.

My returned parcel was to send back to Zara in Breinigsville PA on the June 27th. The return process was simple as placed return label on the box and dropped off at the UPS Store in Fort Lauderdale which near where I live. Then I waited for about 2 weeks and got suspicious why I had not received a refund from ZARA. When I started to check the tracking status, the parcel was last tracked on June 28th at Lauderdale Hill. When I called up the customer service asking about the tracking, the person insisted I have to go down to the drop off store to find out rather than started an investigation right away. So I did as told as the person said couldn't do anything else. Of course I looked so silly at the Fort Lauderdale UPS store asking them what happened to my package. The store would not keep any parcel. All parcels for the day all went to the driver.

I shipped a few packages from Fort Lauderdale to Columbia MD at the beginning of July. One of the package was my 50 inches tv. My wife bought it to me as a gift so it has special meaning to me. Before I brought the tv to UPS store, I used bubble wrap, foam and box from its original shipping package to reduce risk and also paid insurance coverage. Despite all the efforts I made, the tv was still trashed by UPS' unprofessional service. The tv screen was cracked and unplayable. I've attached photos of how the tv was packaged so you can see how hard it will be to break it: there is sign on box to inform shipper which side should be up, there were thick foams and bubble wraps around the whole thing to reduce heavy impacts. But all of those will be in vain if UPS can't handle their business right. I'm still waiting for their reply regarding how they want to address this issue, but according to my experience so far, I doubt if the process will be easy.

UPS? Horrible Company= Horrible Service? You guessed it! If you want delayed, damaged or lost goods, see them. They really don't give a flying fart. FedEx is far superior in every way, shape and form. If that's important, see them instead. No I don't work for FedEx, and never would for UPS. I'm just another customer with a long history of bad experience with UPS. What I don't get is why would any company concerned about their PR wanting their product delivered in good condition in a timely fashion for repeat business from buyers- ever use UPS? Maybe they're just as irresponsible? Maybe switch your supplier too if you're a buyer seeking better service? Here's a comparison sample though. I ordered 2 parts same time from Summit Racing for a car. Fex delivered one in pristine condition next day. Still waiting several days later for the part from UPS. Does that tell you anything?

I would rate my United Parcel "Service?" experience minus stars if that were permitted. I updated my internet plan from Verizon Fios and they were to send me a newer router which I was to install myself via UPS. I received an email from Verizon with a UPS tracking number so that I was able to follow the progress of the delivery. A day later I noted from checking the tracking number at UPS.com that the package had arrived at the delivery location and was on a truck for delivery that day.

I packed and shipped beer from Vermont to my home address in Texas. I have never had an issue with this. No one has ever asked me what was in the box. I have done this for 5 years. Today, I find out it's against policy. Ok, sorry: won't do it again. I get a notice that somehow, my package was discovered to have alcohol and that it was destroyed. I call Corporate. They cannot tell me how alcohol was discerned nor can they verify it was destroyed. I call the Fort Worth Center. They can't tell me how it was discerned, and they can't understand why I would want proof of the destruction of the contents. Corporate can't figure it out either, because there is paperwork that goes with each of these steps. Bottom line: Forth Worth is lying and not following policy. Do not trust them with anything you value.

My package was supposed to arrive on Wed. 19th, from Amazon. It did arrive... but to a completely different address! Instead of it being delivered to my address, UPS delivered it to a completely different city. It is absolutely ridiculous that there was a confusion. The street name of both cities was the same, but the home address and city was entirely different. Someone was not paying any attention to what he/she was doing. I'm bummed because I leave for a vacation tomorrow and do not have the things that I needed. Guess I should have just went to a store and made the purchase. Too late now!

I have now had several items arrive via UPS in damaged boxes, missing pieces that fell out, cut open (in one case slit open with an Exacto blade RIGHT THROUGH the notice on the box stating DO NOT USE SHARP OBJECTS). They were pillows, slit right through to the cloth. An air conditioner shipped for Sears had been dropped and cracked right through to the freon tubing, which failed. Shipping envelopes are ripped or shredded, heavy cardboard busted open, etc. etc. They never give an opportunity to refuse delivery of these items as they drop it on the porch without knocking or ringing the bell. It is as though they are angry at having to actually ship anything and take it out on the parcels.

UPS Numerous times has had explainable delays in the delivery of parcels. The most recent one, still in transit, has been delayed another 3 days at present. When I called the service center to find out why my package stopped being processed, they explained that their hub had a lot of packages that were not processed and I would just have to wait, like the numerous other customers who were not receiving timely delivery. The representative did confirm that 2-day transit had been selected, however it will take approximately 5 days according to their rescheduled delivery to take place at this time. I have had this issue with UPS services numerous times and they are simply not rendering services paid for, and do not seem to want to correct any issues in this regard.

I ordered some stuff which was to be delivered on 1/17/17, I was home at about 11:20 AM, but the UPS driver did not ring the door bell. He just left the I missed you slip outside, and I have since been trying to get package redelivered without success. It's now 6:39 pm Thursday the 7/20/17 and still not delivered. I THINK THIS IS VINDICTIVE AND DELIBERATE!

Yesterday my husband received an email from UPS stating his package was delivered. Item wasn't supposed to go out until after Aug 4th, along with appliances as it's a home under construction at present. My husband spoke to someone named "Zed" at UPS and she assured him UPS would never leave any package at an unoccupied home under construction due to "liability issues". She also said she had no way to contact the driver (this seems hard to believe!), which is ridiculous!! The new home is over an hours drive each way and this notice came in at 6 p.m. My husband will follow up with UPS today to see why the package was left when the UPS Customer Service rep told us under no circumstances that it would. She said the UPS driver would return it to the depot in our city (Ottawa) where we could then pick it up.

I placed an order to Target that I was suppose to receive on Friday. The driver stated that I refused the package. I am appalled, how can I refuse a package that I never receive. Then UPS sends the package back to sender. No apologies, no accepting responsibility. No nothing. What kind of business is this. The drivers damage merchandise. They have a choice to not deliver if it's Friday night and they want to go home early. This is crazy. The worst service ever.

Unacceptable service! Every time I have the misfortune of ordering something from a seller that uses UPS, the package is usually delayed for NO REASON. There have been times that I took the day off from work because I was guaranteed that my package would be delivered only to be notified that the package is literally in the same city but being delayed for no apparent reason.

UPS Tucson repeatedly logged false requests from me to pick up my package at the UPS facility in Tucson. I had made no such requests as I live an hour away from their facility, and do not drive. After a week of waiting for my packages and requesting (more than two times) for it to be delivered to my home address I was forced to request the sender to cancel my order. I am extremely disappointed with UPS's lack of performance and have lost faith in them. When I place order online I am making sure to request that they do not send it through UPS.

I mailed a package to my dad that I haven't seen in 30 yrs. I didn't know if he'd accept it and I wanted to know he got it so I paid extra for a signature! I chose the alternate return address Option in case he didn't accept it. The package weighed a little over 2 lbs (a canvas print). I put in 3.5 lbs to be safe and they rounded it up to 5 lbs. I was ok with that if it was a minimum or something. This is where it gets skeptical! A few days later they charged my credit card more saying the package was overweight. Then I finally received notification that it couldn't be delivered and that it was being shipped back to me in San Francisco. WAIT!!! I chose to have it returned to my friend in Atlanta! After calling and talking with multiple people they continued to insist that I was lying or that there was no such service. It's on the first page when you start a shipment! I even tried to get them to look at the web page and they refused!

I have been ordering things from various companies for years and have never had worse service than UPS. I've lost thousands of dollars in work and also clients because of them. They delivered a 500-pound tent to my house late of course and they threw it on my porch. The boxes were smashed and opened. There were 5 total and only 4 showed. The 5th one was supposed to be there the next day. They sent it back to the shipper and I had someone sitting at my house all day waiting for it. They never contacted me or updated the app to say this was happening. I called when it never showed and the lady that answered sounded like she just left a gang fight and was so rude that I wanted to smack her. I was very calm and asked why was this not delivered, reply, "I don't know I'm not the driver." I said "Ok then. Can you find out?" Reply, "I guess so but it's going to be a while. I'm going in break. Hold on." Can you believe that?

My wife received e-mail notice from UPS, while she was at work, that a package was to be delivered to the house the same day (7-13-2017) and would require a signature. I am retired and since I could be home all day my wife called me and asked me to watch for the driver and sign for the package. I waited all day with my front door open, no delivery. We had a prior engagement for dinner and left the house at 4:30 pm. Upon our return there was a ups sticker on our door (sorry we missed you tried delivery at 6:30 pm) that our package would be delivered to a free standing locker at a gas station at 15351 East Iliff Ave and our package would be available for us to pick up typically by 1 pm.

Wow, not sure what is going on at UPS, but for the past year or so their service has sucked. Seems every delivery I am expecting gets "delayed". Then as a shipper, my experience has been disastrous. We have a huge remembrance quilt signed by former workers in the nuclear weapons industry. Many of them are deceased and the value of the quilt is priceless. They lost both it and a huge metal frame we use to hang it. We were supposed to be having an event with many people expected to attend. The event went on, but no quilt. It is in a huge container - how does that get lost? I think it is because the warehouse, dock or delivery people are too lazy to mess with it.

Considering UPS only competes with FedEx, USPS, and OnTrac, they do a pretty awesome job. They could perform far worse and it's not like any of us could do anything about it, but they obviously continue to strive to innovate and improve their service. Items regularly arrive sooner than originally quoted, and rarely arrive later. To see such a low score on here proves the 80/20 theory, and shows that unsatisfied customers are far fewer, but louder, than satisfied ones. I honestly don't even comprehend how so many of you could be complaining. Do I dislike the fact that my street is clearly at the end, if not the last, on their route so packages typically arrive after 6 pm? Sure. Would I prefer they do a better job of hiding the packages from street view when they have to leave them? Absolutely. But considering the vast amount of parcels they deliver, and how few times issues arise, UPS is an amazing example of an expertly operated business.

I have my medicine delivered through UPS. I take ** which must be refrigerated. The company pack the medicine correctly with ice packs. My problem is the delivery. I have to conclude that UPS drivers cannot read. On the shipping label, right under my name, on top of my address it says "leave by front door ring doorbell". The reason for this is, I'm an older guy and in the afternoons I will take a nap. I have a little Pug who, when the doorbell rings, he barks like crazy. He is my furry alarm clock. This is a monthly delivery. During the winter it doesn't matter much if the driver does not ring the bell, it will generally be cold outside. But during the summer, heat.

UPS customer service takes 20 minutes to find my tracking number in the UPS computer system: an order for a microwave shipped by Best Buy. Reach a lovely but untrained Employee #** - who cannot communicate effectively in the English language. After I repeat the tracking number 3 times and after I request that she add "delivery instructions" to my tracking number, she cannot commit to doing so because she really doesn't understand me. She insists I must get in touch with the shipper Best Buy - to add delivery instructions - although I related that the shipper directed me to call UPS. Call devolves into 20 minutes worth of utterly failed understanding. Wish UPS and Best Buy would train employees who clearly work oversees in a call center, have a minimum of language skill, no training at all.

I received an Invoice on June 23 about an Invoice for an overdue bill of $40. When I call the phone listed on the overdue bill Invoice, I had to wait a long time. Finally, a woman answered the phone and I explained I was asking what the bill was for. The woman had broken English, sounded like she was from India, and was difficult to understand. She continued to read from a script, and could not answer my question. I asked to speak to her manager, and she got extremely defensive and started to speak loudly repeating over and over the same things she had just said, and when I tried to interject, she said, "Let me SPEAK first!" I asked again to speak to her manager, and she was hostile on the phone. When I asked her if she was saying she would not connect me to her manager, she finally said "Hold please." I was on Hold for another five minutes when her manager came on the phone.

I got an email this morning (July 11) stating that UPS was going to deliver my package today. I spent the day AT HOME WAITING for UPS to show up... 12 pm, 1 pm, 2 pm... At around 6 pm I received an email stating that they had ATTEMPTED to deliver my package... Apparently UPS drivers DON'T KNOW HOW TO KNOCK ON DOORS. They didn't even leave a damn REDELIVERY SLIP on my door.

I've had UPS drivers run over three ladders and a wheel barrel. A manager came out to assess the damages and told me there's nothing he can do. He acted as if he didn't believe me and advised me to get a camera. I push my equipment in at the top of my driveway when I'm finished for the day. I laid the ladders sideways so the most they would stick out would be about 4 to 5 inches plenty of room to maneuver around. Their trucks have also skid down my driveway moving large boulders in my landscape. Upon pursuing a claim for at least the cost of one ladder I was told by management that they would have to fire someone.

We spent $500 to send a very important package. The package required a signature. Unfortunately the recipient was not home. I redirected the package to a business address via the UPS portal prior to the final delivery attempt. I received a confirmation page that the package was successfully redirected. UPS intercepted the package prior to the final delivery and sent it back to me. They said the package was damaged but it wasn't. It was securely wrapped in bubble wrap and no damage inside or out. When I tried to get a refund or partial refund, they gave me the runaround - almost 20 emails back and forth. The phone numbers they provide to speak to a supervisor are not good numbers so you can never connect with someone in authority to resolve your problem. UPS simply does not care about its customers. Angry!

They hardly ever deliver on the date that they commit to on their site. We ship from the same parent company in Italy to our location in Cleveland, OH twice a month, and we miss over half the shipments. They always come up with some lame excuse about paperwork, although the paperwork is the same each time. They never help to resolve the issue, and they NEVER give us a credit for missed deliveries, EVEN though they say the shipments are guaranteed! We are a small company that relies on our reputation for getting product out the door on time. We only use their service because the others are just as bad, too bad someone doesn't start up a new company.

Early Wednesday morning 7/5/17 we paid $74.60 at UPS in Dallas to have legal documents overnighted to me in Phoenix. Come Thursday morning 7/6 we find out the carrier was delayed and my documents would not be delivered until 7/7/17, which was the day they were needed for court. Since it was supposed to be an early delivery I was concerned when I hadn't received my package by 8 am. When I called customer service I was told someone would call me back with an ETA.

Why is this company still able to exist. You're not able to leave a review on their site. I order multiple products online and have to deal with these people a lot. Almost all my packages are delayed due to late trailers or some lame excuse. Seriously get your ** together.

Worst website and user portal I've ever experienced! Almost impossible to do simple tasks such as change a delivery location, register for SMS text updates for tracking etc. Overly complicated, clunky and NON user friendly. Someone in the web development or IT dept. needs a reality check. I finally just gave up and will not use UPS for anything in the future. Just read the reviews for their delivery as well and it seems like UPS doesn't care at all about their reputation. I will use FedEx or USPS from now on.

MPLAYER PILFERED AND STOLE MY SHIPMENT FROM THE PACKAGE AND RE-SEALED IT. Item was shipped by a not so careful company that has "CAMERA" in their name. Box weight supposed to be 2 pounds, package was all of 8 OUNCES, 1.5 pounds LIGHT. Delivered to me with the hole re-sealed with UPS quality tape. UPS had the package from door to door, and an employee had to have punched a hole in the box to get the camera part (a lens, rather expensive) out, and the hole ended up the shape of the retail box for that type of lens.

I've had a tv (LG 49 inch) sent and received it. My last screen was damaged and cracked. Sent it back, got a replacement and my 2nd tv was damaged then I got a refund and went to Best Buy. 3rd tv damaged again.

I ordered something online. First delivery attempt failed as the driver logged that he could not access the property. This is a lie. UPS has the gate code, and there is a door to the right of the driveway with clear instructions to dial the apartment number and be buzzed in. No phone call, no notice left, no second attempt made. Instead, the package was sent to the UPS Store, which I cannot get to because I am homebound.

First off. I'll start by saying ** UPS. I ordered a nutrition product and it was supposed to come in 5 to 8 business days. Instead it came 16 business days. Worst part is. I could have got it 2 days earlier. But they don't deliver on weekends. UPS is a joke. FedEx gang.

My experience going to this UPS store with the help of AJ has been the best experience every single time. He is the most helpful employee to everyone and very careful with detail. I appreciate the service they perform there. If anyone ever complains about them there is something wrong with them. Thank you for helping me get my box back to the store AJ!

I’m pretty sure I’ve spoken to all customer service representatives with no resolution. The representatives are absolutely unprofessional. I’ve had a manager raise her voice at me. They constantly try to transfer me to another department (that has nothing to do with my request) and proceeds to put me on hold for 20 minutes and then tells me the same thing and still tries to transfer me again. Janelle from the Long Island City, NY location is absolutely awful, she gives attitude and does not listen to anything you’re saying. I’ve asked her questions so that I can understand the situation and she is just disgusting to speak to. UPS really needs to send them to customer training sessions. These employees really need to learn some manners.

I paid for overnight delivery from Amazon to deliver 2 packages before I left for vacation. Because the plane was 1 hour late arriving at 9:57 in the morning they did not unload the container all day. Now I had contacted customer service and was told my package info would be updated within 2 hours and my package would be delivered the same day or Saturday morning, because of course this was a Friday. After 4 hours I called back and was told they were unable to unload the shipment all day so it would not be delivered until Monday. 4 days for an overnight delivery. I wanted the delivery address changed so it would go to my brothers since I would not be there on Monday. They said they were unable to change it. I asked how they were unable to change it when they were not going to deliver it for 3 more days. He says customer service has no control over what goes on at the centers but refuse to give a number for the center.

On Jun 27 a delivery was scheduled for Wednesday, Jun 28. I waited all day on Jun 28, and finally was advised delivery was changed to Thursday, Jun 29, 3:30p-7:00p. On Thursday, I briefly stepped out about 20 minutes to a nearby ATM machine. Upon returning I found a notice on my door that he attempted to deliver at 12:10p (way before the scheduled 3:30p). I contact UPS's customer service. They told me they would leave the package at their center more than 10-15 miles from my home. I could pick it up there, or wait another 3-4 days for them to reschedule another delivery (which didn't include Jul 4). I ended up spending a lot of time on hold before I could spoke to customer service people. Sometimes I was assured my I would get a call back after they checked the status (of course that never happened). I demanded they deliver my package the next day Friday Jun 30.

I get one day delivery on my package, next day nothing. I contact them to check on the problem, their response: it was sent back to sender because they couldn't deliver it to my address. I wrote down my email, my cellphone number and my house number in case they had any questions or delivery inquiries. Nothing. No one could contact me anywhere for information. Now I have to wait a week and a half for the sender to receive the package and for them to send it back. Ridiculous customer service that you guys have. They claim that sender requested the package to be sent back, when I spoke to the sender, they said no one from UPS had contacted them for any questions or issues.

I had purchased a playset from Gorilla, they used UPS to deliver it. The package arrived at the terminal near my Town in Massachusetts Monday last week, and was supposed to arrive here on Tuesday of last week as well. However, it wasn't delivered. That was 6 days ago and is still not delivered. On Tuesday last week, this was scheduled to get here, we were told the package was loaded in the truck and was on the road (at least this was assured to me by the UPS managers on the terminal). We waited but it wasn't delivered. Then we were told the truck never left the facility.

Accurately my drum set arrived in two boxes shipped from Musician's Friend. I called the shipper as the second box was damaged and open hole. The driver for UPS had SHOVED the two heavy boxes in front of my only door out to the small porch and left. I had nothing to sign. Upon opening over a 100 lbs of drum and hardware I discovered the bent drum hoop and loose screws falling out of the box. Some missing and the unit attached to the drum now loose having been yanked out by whatever caused the hole which appeared to be a fork lift. I am compensated only $25 from the shipper and UPS wanted $13.50 to return what they damaged. I called the shipper was assured a new label would come with the driver to be a free return. I never saw the driver pick up the box on the small front porch and then both shipper and UPS told me it was stolen.

They are truly thieves. I highly recommend that you stay away from them. When shipping items, they sell you an expensive "insurance" claiming that you can recover the cost of the item and shipping cost if the item is delivered broken or gets lost. Guess what? The item that we shipped was delivered shattered, literally in pieces, but after staying on hold for hours to get through to a representative, they refused to refund me a penny -- despite having paid a considerable sums for shipping and for insurance.

The UPS drivers never even bother trying to deliver the packages anymore. I've been waiting all day so I wouldn't miss them and just saw an update saying that they made an attempt to deliver it 4 minutes ago and it was unsuccessful. I've been 8 ft from my front door the entire time and there's not even a notice or anything. Now I'll have to walk to a "package center" to pick it up myself during the summer in Arizona (115+ degrees). Not the first time this has happened. To top it off there's not even an email on their website to complain to the company directly, only one for "lost/damaged packages".

On several occasions I have had been the victim of poor customer service. My packages are never delivered as promised even if it is Next Day Air or I am forced to wait until the next business day which is usually Monday because like today, the delivery was due on Friday. It is unfortunate that their issues become the consumer's problem.

The UPS driver, ran up, dropped it off and ran without letting me sign for it; he totally blew me off. If he had waited 10 seconds to get to my door, I would of refuse the package because it was not ours. Now, a day later this package has been sitting out in the rain, having not been picked up that same day as promised by the customer service agent. I tried five phone numbers and could not get a UPS representative so I gave up. The sixth customer service phone/person wanted to give me a location to drop the box off. I refused, really put off that they expected me to correct their mistake and do their job. Being a very busy business person, I really found this unethical. I refused to take responsibility for this incident/package. The box is still sitting outside our door where it was abandoned. The UPS tracking number is not ours.

I was given a tracking number and a delivery date. When I called because I had not received my package, I was initially told that the package would be delivered by 7PM. Then, I was told that the package had not left the terminal in my city. Then, I was told that the package was in New Jersey. I live in South Carolina. He told me to keep checking the tracking number. He said he could not tell me when my package would arrive. I need my package because it is a part of a marketing campaign that we are involved in on Saturday.

Reckless UPS driver drive nearly T-bone to my car w/ kids at River Place Blvd /Canoas Dr 78730. At the time I was spotted UPS driver coming out on my right side approximating less than 30ft (on 30MPH street) and I have the right of way (he was coming out of the street neighborhood). Usually, I recognized most of my UPS drivers (some are good drivers and some are not). But this driver was doing something to his phone. I tapped my horn to alert him, but he was too focus on his phone by looking down on his laps. And to my second hold down horn and he seems to flipped his middle finger.

What a disgusting operation! Package delivered last night was set inside my open garage. Fine but why do you always fail to ring the doorbell to at least alert us to look at our front doors? Why are the packages always filthy? It is not that way with FedEx and the USPS. Package delivered last night had large gaping holes at 4 locations and it turns out a critical part of the assembly is missing. Now am I losing hours trying to hold them accountable for the damage. They make customer service a hassle. For the 35+ years they have been mucking up the biggest percentage of my deliveries it has been impossible to call the local terminal. Lack of contact is a tactic they use, changing the local terminal numbers every couple of months.

They lost my package from Microsoft (which is very important to me) and didn't even inform me of it for 2 weeks. The way I found out is that I contacted Microsoft support and they told me I'm supposed to have my package for around 2 weeks and after a bit of searching they found out that it got lost, horrible experience. I'll rather use FedEx next time.

The item was being delivered to my house on the days I work. I can't make a simple stupid request to, I don't know, deliver the damn item on the day I don't work but I have to pay $40 to do so? It's a damn simple request. I have since returned the item to the sender on the principle of this crap company who also won't leave me the damn item at my door or even let me pick the damn item up from the UPS location. Extortion much?

I had a time sensitive package shipped to me overnight. After talking to customer service for several hours on the phone {which is in the Philippines}, I was told that they could not find my package. I had to get a replacement on the way ASAP. Got an email from UPS that the replacement would be delivered the next day. I called the distribution center, and talked to Jackie, to see if I could get an early delivery. Jackie told me that I would get it when I get it. I advised Jackie that this is a replacement from them losing the first one. Jackie advised me that the replacement package could get lost too if I asked one more time.

Shipped with UPS most of the existence of our shop. Newest protocol. You ship it with them they only pay you $100 on what they damage or lose. Will no longer guarantee your products unless you pay extra in which online stores cannot collect for to pay you back anything over $100. Person orders online from your store. You ship it according to their rates you are in the hole. Minimum of an extra $2.00 a box. So that rate they quote you is incorrect. The basically take advantage of the shipper.

I ordered 2 air conditioners and paid extra to have them shipped 2 day express. On Thursday, UPS came while I was at work. On Friday, UPS came while I was at work. Then I had to sweat all weekend, because UPS does not deliver on weekends. No. Why would they do that? Just continue coming on weekdays during business hours and being surprised to find me out. On Monday, I left my delivery ticket on my door with a signature, asking the driver to leave my packages. Instead, he left a "final delivery attempt" ticket. Now, 5 days after I was supposed to have my air conditioners, I have to go pick them up myself... On a weekday, during business hours! Fix your policy, UPS.

My insulin was supposed to be delivered on the 16th (next day air) but as of the 19th, still no delivery. Someone fraudulently made a tracking entry that I requested to pick up my meds at the local UPS office. This company's practices are fraudulent, unethical, and illegal. Next day air fees, horrible customer service, and erroneous tracking entries are all acceptable practices apparently. If I could access the tracking entries login; I would file federal felony charges (RX meds are controlled by DEA). Avoid using UPS and reduce stress.

I asked for help preparing two packages. The agent chided me that I was supposed to prepare the packages before coming to the store. I bought a roll of clear packaging tape, marked up 800% to 8$, and prepared my own packages. When I asked the same agent if the packages looked good and would arrive at their destinations, he replied, "Hopefully," in what I thought was a threatening tone. I exited, not wanting to provoke the agent further for fear he would divert my packages.

I have packages delivered to my home and my business several times a week. I have been having a problem with UPS drivers, in particular, for at least 5 years. She doesn't want to get out of her truck, so lies to UPS and says I live in a gated community (I don't) or that there was "ice" on my sidewalk (there wasn't, the walk across the lawn was shoveled and salted and we don't have "sidewalks" in our neighborhood in front of or between houses) or, the kicker, that "there were too many branches and leaves over the walkway so I couldn't deliver the package" then she sits in her comfy truck and doesn't bother to exit the truck to deliver the package.

This is an update to my previous complaint about a lost shipment. Because the label came off of the shipment, lost and found opened the package to locate identifying information. They misprinted the address they found inside so the package was delivered to the wrong address ON THE EXPECTED DELIVERY DATE. The package remained at that wrong address for over two weeks until lost and found eventually located it after corporate customer service got involved. The recipient called the UPS facility in the city where the package had been delivered and arranged to pick it up at the UPS facility. The contents of the shipment were intact and the shipping charges were reimbursed to the sender. It is worth noting that this triangle of errors began with a label that had been applied poorly at the counter by the UPS agent. Apply your own labels to be certain they are secure.

I order things online FOR THE CONVENIENCE of having them delivered to my door. Every single time a package has been sent to me via UPS, they lie through their teeth saying no one was home to deliver the package. I order things a lot, so when I know I have a package out for delivery I make sure I am home or I leave instructions to leave it at the door.

I cancelled my Amazon Prime account due to UPS' poor customer service. I see no point in paying for a service where I am promised expedited shipping and I don't get it. UPS either delivers the package to the wrong door or I have to get it from an access point, and their customer service is horrible. If I could give UPS 1/2 a star I would.

UPS is the worst delivery service. We moved into a new community 3 months ago. I ordered something from UCLA which was shipped by UPS. For the second time now they are unable to find the address (which is funny because I saw a UPS truck yesterday delivering to my neighbors right next door). But instead of sending me an email or calling me they just updated the delivery to "Receiver requested package to be held at UPS facility". First of all, NO I DID NOT. And second, I would not have chosen the one which is an hour away from my place if I would have requested it. So I am on the phone with customer service and they are telling me I would have to pick it up there because they now cannot change it anymore... You know what, just send it back please. I will find another store that can send it via FedEx or USPS.

I have been very dissatisfied with UPS for some time now. In January 2015 they lost three shipments of mine and would not pay for them citing that they were not packaged properly. We had shipped 100's of these packages with them prior to this event and after before switching to FedEx. These are big packages that I paid extra handling charges on. I ask them if it was the packaging then why could they not return the defective packaging to me. I was told it could not be located. In the long and short of it I battled with them for six month and finally gave up.

Overnight delivery was scheduled for Monday. Not delivered, found the note on the door "pick up at local UPS store tomorrow". The next day went to UPS store, package is not there. Called UPS complaint department - was told by UPS representative supervisor that the local UPS store has refused the package twice for "unknown reasons, then for "contractual reasons, then "for reasons we can't tell you". That was a lie. Package was never refused, has never attempted to be delivered to the local UPS store. And later on, the UPS customer service stated "sorry for misunderstanding" when the local UPS store representative called them to confront. Then came another excuses "signature was required". No was not. "Under discretion of the driver if location seems unsafe." Well it is a private house in upscale neighborhood and in the gated community. I have UPS delivered more valuable items dropped at the door no questions asked.

Like many others that I'm sure this has happened to, I'm extremely disappointed, because this is becoming more problematic than I would like it to be. You wait home all day just so you don't miss your package, estimate is 8pm, so you literally stay home All day. And then come to find out "a first attempt was made". That's funny because I never heard the bell ring AND on top of that, I went downstairs to get the "notification" that they supposedly left, NOTHING! So, you're going to tell me you "attempted" a delivery, yet no proof. When I call customer service, they ask if I would like to pick it up at a location nowhere near my home, umm no! That defeats the whole purpose of me spending my one day off to wait for my package! UPS, you need to get your stuff together, because some of your employees aren't doing their job and it's a big inconvenience for other people.

The package was shipped Monday morning. It was supposed to be a speedy delivery, Tuesday morning. Never came in the morning, then UPS said it would be delivered throughout the day. Stayed here waiting till 8 pm and nothing. Early Wednesday, the UPS said it was going to be delivered in the morning. At noon they said it would take a max 2 hours. Now it is 3 pm and they say it will be delivered today. How can I believe them? Now they say on twitter that there is no info on the package saying that it should be delivered fast. They are basically saying I lied. They are the ones lying. If they had told us it was going to take more than 48 hours, we would have gone with FedEx. My recommendation: if you need a reliable delivery company, don't go with UPS. Detail: the package had to travel only 80 miles!

UPS SurePost - I think this is the most efficient and fast service. On many occasions they delivered the package before the estimated day. I have received at least 40 to 50 packages last year. Maybe about 2 packages didn't arrive on time. There is another problem. Most of the time the driver doesn't ring the bell. So I have to constantly track the package to know that it was delivered. However, I'm satisfied with their overall service.

I sent a package to Canada (shoes) and declared the value at $80 and the Clark prints another paper and write 800 on it. At first, I did not catch the mistake. I called the store and he admitted his mistake and said he would correct it. He did nothing and later denied he made a mistake. I called UPS and they called me back to inform me that it was my mistake and I should not sign anything before reading it.

On 5-7-2017 my wife ordered me a stained glass kit from Anything In Stained Glass, which is in Maryland. I live in Texas. UPS had given me a date to receive my package. I did not get it so I called UPS and was told yet another date, then another, then they said my package accidentally got sent to California. Well after that they claimed they lost it. I have been on the phone with them a few times and got promises that never came true. Anything In Stained Glass did resend me another, which they had to send via UPS because of a contract obligation. I finally received my package on 5-26/2017. This was the package resent by Anything In Stained Glass. I refuse to ever use UPS because of their poor customer service and total lack of accountability.

If I could give it zero stars I would. How you gonna say you can't deliver to my house then go? I tried at the office when the UPS never even came by the place. I get deliveries all the time. Wow why you gonna lie like that? Very bad experience. Never will I use UPS again so I don't even know if I'm gonna get my packages.

Anyone looking for a HUGE box of new Converse shoes? Well, they were delivered to my house in La Jolla, my husband's name as sender and recipient, but we have nothing to do with these shoes. Moreover we don't want them. Tried to call UPS to ask them to come pick it up and got endless transfers. I'm not lifting this heavy box, nor spending any more time on hold. It'll sit outside until I throw it in the garbage.

UPS dropped off a package on the door step and it was stolen. I made a claim and after a month and a half they finally paid a fraction of what the package was valued. Worst customer service ever. Won't back up their customers at all. I will never use UPS again. FedEx is the way to go.

I just had a package delivered to me by them yesterday. My experience was so bad that I wrote to Amazon and recommended they stop using UPS for their shipping. I received a package with no shipping box. The label was just slapped onto the product box. The box looked like the driver had gotten out of his truck, put it on the ground and kicked it all the way to my door. I would never recommend using UPS to anyone!

Amazon shipped my order with UPS and when it arrived the hotel, the box was empty with nothing inside. An investigation on behalf of Amazon was done and it was concluded that on its way to the hotel it was tampered with by a UPS employee. Horrible customer service. Due this sour experience I decided to never use UPS or Amazon ever again.

I ordered an item from eBay and it was shipped via UPS (Unbelievably Poor Service). The notification showed up as delivered, but when I went to get it from my front door it wasn't there! I contacted UPS and was told a CSR rep would get back to me. They tried, but didn't bother to leave a message. I had to cherry pick through missed calls to get their number and return their call. I got stuck with an airheaded individual who asked me to go and get the package they were supposed to deliver! I told them, "No way", and then was told that it might be tomorrow before they got around to fixing their mistake. I have already complained numerous times to UPS about the poor quality of service they offer me (and offered me in the past), and evidently they didn't bother to write anything down. I avoid UPS like the plague that they are, are suggest others do the same.

Not the customer center in Stockton per se but UPS in general-customer service at the customer center has been helpful in past. I finally got the Husqvarna dirt bike forks I had been looking for and were almost brand new 1987 vintage. I sent them for modifications from Stockton to So Cal. Frickin' UPS loses them in transit and no one seems to care. I am distraught and no one seems to give a damn. I insured them for $500 and now have to go through the claims hassle from afar because I live in Mexico. Whoo-hoo! Let you know how that goes. Then I will review Customer Center in Stockton. I have heard FedEx is better on reliability. What happened to well oiled machine UPS used to be? I am upset.

I have had the most horrifying experience with UPS. I ordered a phone from T-Mobile who was intended for my sister-in-law. She and my niece just got to this country and have no means of communication. She is now stationed in Rhode Island, which is where I told T-Mobile the phone should be sent to. They assured me her name did not have to be in the delivery and that they would overnight the phone to her. Once the delivery driver gets to my sister-in-law he proceeds to ID her and then did not hand the phone to her.

Very courteous and supportive - I would like to take this time to compliment the excellent customer service from a UPS driver named Sammy from Miami. He went above and beyond my expectations to pick up a very important document for me. He made my day.

The United Parcel Service (UPS) - Known for their on time superior performance has had a massive lapse in judgment and management in the Northeast that is impacting all heavy freight which borders on Fraud and Deceitful business practices and should be reported to the Attorney General if it is not corrected immediately. We can call them outright Liars on multiple fronts including in their e-commerce portraying locations of packages that are not real or accurate.

I ordered a camera for my daughter's birthday, I paid an extra $10 to have it shipped UPS instead of the postal service due to problems I've had in the past not receiving mail. First of all I took off work and stayed home all day to wait to the driver. The time frame they gave me was 1:45 pm to 5:45 pm, HA!!! Finally at 8 pm I get a text saying my package was delivered at 7:52, why it took 8 min to get a notification is beyond me. So I run outside and my box is sitting on my porch, not even sealed, nobody ever knocked on my door. I immediately called UPS and though the customer service representative was friendly she was of no help at all. I was told if something is missing I can file a claim but as far as making a complaint against this clearly incompetent driver she couldn't help me. Never again.

I sent my package on 5/19/17 and it was to be delivered on 5/25/17. To say the least it was lost somewhere between Phoenix and Tucson. I put in a claim on the morning of 5/26/17. I have contacted UPS and get a different story every day. I am out $155.00 and they have done nothing but Jerk me around. Now I am being told that they tried to contact the UPS store that I shipped from and no one responded. So I just made another trip up there and now she has to send in another claim??? AND IT TAKES 24-48 HRS. Then the next fun thing is then I get to wait for another 10 business days for them to cut a check. Also when I dropped this package off I was never asked about adding extra insurance or what amount UPS covers so now they only cover $100.00 and the package was $154.95. So my good feelings about UPS have plummeted. USPS is looking good.

My package was supposed to be delivered today, June 7, 2017. I took off work to make sure that I would be home. They don't knock anymore, just drop the packages and I live in an apartment complex. I checked tracking online several times and it always said that it was on the truck to be delivered. I called and talked to a live person once and was told the same thing. Eight PM got here so I went to live chat. I was told that they couldn't deliver it because the address was wrong. Such liars! I have lived here since 1989 so I know my address. I'm assuming they thought they might have to climb steps and just didn't want to. The post office does it. Anyhow, I don't live upstairs. They said they were going to return the items that I already paid for.

Get a note on my door that UPS tried to drop off a package at my front door even though they should delivered it to the front office of my apartment complex like most do, however called the 1-800 number on the back to see if I can get my textbooks that I needed for school by today and the lady told me I could by picking it up at the hub and would receive a phone call within an hour to go get it.

Horrible customer service by the driver. I get a call to my cell phone from my apartment buzzer and it's the UPS man saying he has a package for me, I buzz him in and I say, "Okay, I'm not at home, I'm at work. My daughter lives across the street, I'll send her over." Literally a 3 min. walk from one apartment building to another apartment building. He gets belligerent, "Oh man! Well where is she? Where does she live? Which one is it? This is ridiculous!!" And then he hangs up. My daughter gets there and there's no UPS truck, I buzz her in she goes to my apartment and there's a note on the door. He was so nasty and rude. I want to file a complaint against this man. It's 2:30pm to whatever driver was on the 4400 Clarkwood Parkway Route. Please put this complaint in his employee file. His customer service is horrible. It's millions of people who need a job. I'm a supervisor myself and had he been my employee, today would have been his last!

Let's see... Last week, UPS manage to lose a 100 pound nightstand (yep, just totally lost it.) The following week, they managed to never deliver my headboard. They informed me THEY forgot my headboard at the warehouse and that's why it's delayed. But wait, here's the best part... I spent 1 and 1/2 hours on the phone with them to get a manager. The manager then told me that she guaranteed the item would be delivered the following day. I told her that's great but I needed more confirmation because I was supposed to be going out of town on business and would postpone my trip as long as I was guaranteed my item would be delivered the following day. Sure enough, I received a call that evening saying to "rest assured," the item would be delivered the following day.

You can't talk any sense into these people. They're never wrong even when you tell them your deliveries have been delivered by 3pm for the last 15 years and today they keep telling me it's out for delivery. IT'S NOT. So I'm calling all my vendors to switch over to FedEx. It all started when they went PUBLIC and it's cut cars load up the deliveries with way more than can get delivered in a timely matter. All I can say is you all need to SWITCH to a better service.

My package has been in transit with UPS since 18/5/2017, some 20 days or nearly 3 weeks. What a performance!!! Yesterday I went to your Halim base seeking information only to be told the package was at Pasar Minggu Depot but would be delivered that day (yesterday). Surprise, surprise NO PACKAGE delivery!!

I was excited to receive a package that was very important to me. The package required a signature. I went to the UPS website and paid in order to reduce the delivery window to just 2 hours. I adjusted my day schedule around this delivery. They didn't deliver the package. I called UPS and they suggested, if I were lucky, I could get a refund on the money I paid to get the package delivered in a window. How dare they do that? My time, worthless to them. This is a big corporation that is not interested in customer service as long as people still send stuff by UPS. I won't.

I shipped a vintage 1970 Schwinn Orange Krate bicycle using this franchise store ( #6731 Goshen Ave, Visalia, CA). I paid $22 extra for "professional" packaging, which was to include 2" of padding around the inside of the box, as well as the loose pieces to be secured together to prevent movement. My customer received the item, the box had been dropped several times, there was little to no padding placed around the inside of the box as promised by "Sammy" in the store, as well as the parts were not secured together whatsoever.

The driver didn't wait 5 seconds for us to answer the front door. Went to open the front door after hearing the doorbell and she was driving away. Ran after the truck to try and get her attention but she was obviously in a hurry as she flew down the street to her next stop. Saw her get out with a package, ring the doorbell and not wait long enough for the homeowner to answer the door. Again, she left with the package, not delivering it. When I called UPS to complain and request to have it redelivered that day, they told me I can pick it up at an Access Point. Really??? I have to go out of my way now to get my package because the driver didn't feel like waiting 5 seconds? I don't think so. Will never use them again.

I ordered a Patio Umbrella on May 31. It was shipped same day 2nd Day Air. It showed up in Columbia SC facility mid-day June 1 and it has still not left the SC facility. Based on tracking info never left. My wife and I are leaving Tue June 6th for a 2-week vacation. We wanted this for an event for that weekend of June 3-4 at home. Never showed up. I had to borrow one from a neighbor and it got damaged and now I have to buy them a new one.

On May 23, 2017, I ordered a package that was to come to me on June 1, 2017. Now keep in mind, I am a senior citizen, retired and home 24/7... especially when I am expecting a delivery of any kind. Well, on May 26, 2017, I received a notice from UPS stating, "sorry we missed you". And, again on May 27, 2017, I get an identical notice. Here I am... in my apartment, which is on the 14th floor, patiently waiting for my delivery and, the delivery has come and gone twice without my knowledge of it ever having been there. No one rang my apartment doorbell or rang my intercom to alert me of their presence. How did I find out? Well, the delivery person left the messages stuck on my mailbox door!

I would strongly urge businesses not to use UPS as their courier option. It gives a bad impression of the company if goods arrive late with no proper notification or care. A customer is unlikely to buy from that business again and it was the courier's fault. UPS in my country Ireland do not cater to rural customers. They do not have a daily delivery service. A package I ordered recently went all over Ireland before eventually reaching me. No delivery notification. Other courier companies text or phone directly. I had a very difficult time getting in touch with customer care - which is a total misnomer. When I finally did they informed me that they had handed the parcel off to a local courier in my area and they had no further information of where my parcel was.

UPS's Service is VERY Unsatisfying! In the Past 3 weeks we have had MANY products go missing, Customers Canceling Orders because they never receive the product, VERY Unhelpful Customer Service. And UPS Does NOT pay us for what the Product is Worth - We've lost Hundreds of Dollars. It's NO WONDER UPS is considered a BILLION Dollar Business.

Already a proven class action lawsuit in Canada, UPS still uses overcharging without consent for brokerage. I have emailed UPS and given them information to not use their brokers, however they still use UPS brokerage service. The last time they said it was because I did not include all my aliases - Although my name was on the package it was preceded by the word Mr. and was no one of the names on account. They went on to confirm that Mr without the . would be another alias and had to be entered into their database as a separate name... And so it goes on. I had $60 of brokerage on one package from the US. My broker would have cleared the same package for $7.

I am extremely disappointed with UPS. I have complained multiple of times and no problem solved. The delivery driver does not ring the doorbell that I waste my day when I am here or I have a relative going after a rude driver for our packages. If he hates delivering to us, change his route or job position so that another delivery driver can enjoy delivering than the one that is not putting effort.

They have slow service and I keep getting damaged boxes that have sat on the truck getting smashed around 12 to 14 hours from when they picked it up. Forget about complaining. They direct your call to China and do absolutely nothing about it. Said two business days took nearly a week because of one day Holiday. Argues with you on phone and does nothing. Don't waste your time calling, they don't care. Worst customer service department I have ever dealt with. Horrible company to do business.

I forgot my wallet while driving Phoenix to Huntington Beach, Calif. and had the brilliant idea of having my son send my wallet guaranteed overnight delivery via UPS. I paid $65 for a wallet however given that it was a Memorial day weekend with lots of fun planned I figured it was worth it. The next day arrived and no wallet. In fact, the wallet never left Phoenix. UPS had no answer as to why the delivery never took place and that their brilliant solution would be a delivery on Tuesday.

Have had multiple experiences with lost or delayed packages. Website difficult to navigate, and I've had to authorize shipment releases multiple times because it didn't "take" in their system, and have even missed out on packages because I authorized a shipment release, and the package was still never delivered when I wasn't home because their system still showed a signature requirement. Just had another issue with a lost package. After having one last year get sent to New Mexico, when I live in Kentucky, having a similar issue happen again is the last straw. I encourage everyone to receive packages using post office or FedEx when possible.

The worst company ever. They lose your package and they blame you for their fault. What kind of bs is that and never call you like it's not there. Personal stuff getting lost. Been 3 month since I lost all my kids pictures and more. Never ever again using them and better believe I'll let everyone I know how bad this company is!!!! Horrible.

UPS.com website is one of the worse eCommerce site you can find on the internet. Can't believe they could not do better. At the least, they can "copy" from usps, FedEx or Amazon but they choose not to and make customers suffer. 100% of the times my packages don't get delivered on time or at right place. Stupid my choice is another scam. Good for nothing. Staff is so rude and careless as if they can always go and work at some other store near their home and get paid better than UPS. It is high time UPS cares about customers otherwise it will be history.

UPS some of the most INCOMPETENT DRIVERS! They were scheduled to pick up a 90 lb package which they delivered beat up. Waited all damn day and evening. Saw the UPS truck go right by my apt. so I just knew he was headed here. NOPE! The INCOMPETENT DRIVER went to the wrong bldg/apt. I was wondering what was taking him so long to come around the corner. Then guess what??? I get an email saying sorry we missed you. WTF!!! Missed who I've been sitting right here - no knock, no nothing. I kept looking out the window saying he be around the corner any second. NOPE!!! Never came to my apt!!! So I called immediately when I get this email and demand they send his dumb incompetent... back!!!

I received three emails from UPS My Choice alerting me of package arrival today. Each stated that my signature was required for delivery. That's good because it was a valuable painting - obviously a one-of-a-kind. The driver showed up, delivered the box to our doorstep (large and very visible from the street), then rang the bell and ran off - immediately driving away. Thefts of UPS deliveries are RAMPANT in this part of San Francisco. This is inexcusable. Fortunately, I was home.

Every package delivered to my home by UPS was placed at the wrong house. UPS says they will not deliver to a PO Box but I have received packages from them at my PO box. There seems to be conflicting information here. UPS makes shopping online a hassle. My last order was to be delivered to my PO Box (Small, Less than one pound). I checked the Tracking on May 15 and saw it was undeliverable so I changed the address to my home. On May 22 I received a card in the mail (In my PO Box) saying the package was undeliverable to a PO box and would be returned to the shipper. When I checked the tracking I found the package was not returned yet so I again changed the Delivery address. I also contacted UPS customer service by phone. Three hours after this the package was on its way back to the shipper. I will no longer deal with Online companies that only use UPS.

I have been waiting for the delivery today at home, and when I checked the status, apparently a final delivery attempt has been made! Nobody rang my door and there was no note left on this final attempt - so how can you confirm you actually made the attempt? They have also said they attempted delivery yesterday, but there was no note left as well - Absolute Liars! Lazy people pretend they attempted a delivery but never even got to my house! I even left a note on the door... I took off a day from work to get this delivery! I am extremely dissatisfied and this company should be banned from doing such services!

Since creating SurePost service whereby UPS passes packages off to the USPS or their subcontractors, UPS ground service is in the tank. The contractors do not real addresses and will deliver to any location that has a matching house number, never mind if it's a completely different street. This is chronic in my area. Recently I arrived home from 3 days driving to find a barricade of large heavy boxes full of furniture stacked as tall as I am right in front of the only exteriorly accessible door to my home. The name and address are not mine but the street number is dead on--only the street name is some distance from here.

Wow! I can't say enough bad things about this company. I've only been dealing with them for less than 3 months. I've had packages lost, left at the wrong address, left at an access point for my customer to pick-up, rude customer service and the list goes on. We ship packages on a daily basis and they refuse to help fix their issues in any way and we are a "Preferred Customer" so I can only imagine what the regular person has to go through. They may want to hire a better upper management team.

Attempted delivery twice, never left any sticker, now customer service is sending me to Parsippany, NJ 70 miles away from my home to pick the package. Was informed I can changed pickup location for additional cost but the earliest it will be in 5 days, and I need my passport in 3 days to go on vacation. Bunch of clowns in customer service are giving me different information, why did I decide to use UPS, lesson learn, BIG MISTAKE!!!

Shipment was never received & UPS refuses to resolve the issue. They keep closing my case even though it's not resolved. I paid for overnight delivery & the driver claims it was left at my daughter's door which is impossible because she lives in an apartment complex on the 5th floor and she could not have had access to her door. I shipped it from a drop off location and the manager there said he could not believe how horrible UPS has been about this. They have continued to lie to me about how they were trying to resolve this issue. The package was not signed for even though I shipped it overnight. I can't resolve it by telephone or email and this has been going on for 2 months.

Package was supposed to arrive May 19th 2017. Looked at UPS tracking on the 18th. Said delivered. We were playing with our kids in the front... no package was delivered. Called them on the 19th. They said it made it. Nope. Did not. Now they are giving Amazon the runaround. Blah blah blah. Stupid horrible company.

Just received a large package 20X20X20 from Illinois to Arizona. Paid for special "FRAGILE" stickers and shipping. The package was crushed!!! 2 of the 4 corners were split open and the entire box was compressed! This is where it gets even more incompetent, the delivery driver flipped the box!!! C'mon really??? This isn't the first time UPS couldn't understand what "FRAGILE" meant! But this is the last time my business and my family will ever use UPS. JUST PLAIN INCOMPETENT!!!

They broke my television and refuse to pay for it. I had my TV shipped from the store in Chicago by my Mom. The lady Sarah was very unprofessional with my Mom, had her sign something that was not explained. Called corporate, talked to Pam. She had no help and became rude as well. They talk to me any kind of way, did my property wrong and I would like to know how to sue or what can I do to expose the behavior so that it won't happen again.

Today, UPS did not deliver an urgent package. Instead, the driver lied and stated that I refused delivery (tracking #**). I was home all day and watched closely for the delivery. The last several shipments were the same problem but the excuse was "emergency or weather condition has delayed delivery" but there was no emergency or foul weather. Then the package was delivered to a store in town instead of to my home. (I had no association with that store). When I finally located where the package was, after multiple calls to the local facility and online contact with UPS via internet, I drove to town to retrieve the package and found that another package had been left there for a whole month without us knowing it!

I wish nobody would ever use them. Full of liars and lazy drivers. Always lying about delivery attempts and never leave the note. WHY? Because they never even came by!!! It's already the 2nd case in the past 6 months.

I had a shipment of paint to be delivered. Apparently, they could not find my home with numbers or me waving and trying to catch the guy. It was 7 gallons. I finally received, the next day, 5 gallons. 2 were destroyed by them in shipping and discarded, and 1 that I received was smashed and leaking. I now have one package that is being returned to sender because they, apparently, cannot read house numbers and sent my package back. 4 days ago a package from UPS was delivered to my home. How can they not find me again. I didn't scoot house down, wtf.

I live in a five floor walk up. The gentleman who is supposed to be delivering my items always lies and says he came and no one is home. Someone is always at home. He doesn't even bother to ring the buzzer. I have made numerous complaints about him and no one at UPS could care less. They are unprofessional and provide the worst service I've seen in my life.

Absolutely appalling service. Paid £32 for a large parcel collecting from my work address and delivered by 6 pm next day. They never came for parcel. I rang (after struggling to find a number/department) next day several times and emailed eventually got a manager who then wanted an extra fee to arrange collection. They were no help, no apologies or offer to sort problem ended up cancelling and giving my customer money back causing me 3 hours wasted time and loss of a sale.

A package (documents - 1lb) sent to me were via 3-day select Lufkin, Texas to Salt Lake City. Did not honor the requested, and paid for delivery option (as referenced in the UPS provided tracking information). Per UPS tracking information, the package was received by UPS from the shipper on May 9th in Lufkin, Texas. On May 12th, I received notification that the package was still in Texas (Vernon, Texas) and that delivery to Salt Lake City would be May 16th. Following up with UPS customer support, I was informed that it was being delivered via truck to Salt Lake, thus the date of May 16th. When I asked them why it wasn't being sent via 3-day select as contracted and UPS documented, customer support could not provide an answer and didn't seem to really care that UPS had made an error. I am traveling and would be leaving Salt Lake before the 16th. This is why it was sent 3-day select in the first place.

I ordered a toddler bed set from Amazon for my daughter and as usual the delivery process was the most irritating part of this transaction. I missed the first delivery attempt, the second time they must have just left a slip in the door and left because no one EVER rang the doorbell or knocked. For the 3rd attempt I had my husband stay home to make sure we did not miss it and sure enough I received an email (this time no slip at all) stating I missed another delivery.

Look what UPS did to my package!! I contacted them twice just to request to hold my package instead... But they waited for 3 attempts before allowing me to pick it up at UPS center. My package looks trash and all my bottled supplements dented and dirty.

My package was supposed to be delivered to my house and was not. UPS decide to drop it off at a drop point. I called to ask the Customer Service Rep and spoke with Andrew **. I stated why wouldn't UPS come back for second attempt and someone was home at the first attempt. The way the Customer Service Rep spoke was out of order and rude. I express my concern to him and told him he will not speak to me like that. I stated that my package shouldn't be at a corner store, customer service that in such a tone I honestly tune him out and ask when could my package be delivered. CSR was just rude. I asked for his information and hung up.

On May 5, 2017 I ordered a item under a pound to from an online company in North Carolina to be shipped to eastern TN. The company indicated the package was shipped that day and would be delivered on Monday 8 May 2017. They sent me the tracking number that allowed me to track the package. On Monday I checked the UPS website and found the package was delivered to the UPS distribution center about an hour from my home but the package was being delivered to North Carolina for some reason. I called UPS and talk to a nice person for 38 minutes and she worked with the distribution center and said the package has been intercepted and it would be delivered on Tuesday 9 May 2017. Within 30 minutes I received two more phone calls confirming the address was correct in Tennessee and insuring the package would be deliver the next day.

I complained, money was refunded by where I bought it from. Few days later one of my neighbors, that were on vacation, brought the package to my house. I contacted all parties involved and returned the item to where I bought it. UPS told me that I would need to sign for all future packages. I complained that they made the mistake and accused me at being at fault. Now they will no longer ship to me, which doesn't bother me a bit, I lost nothing but dealing with a company will terrible customer service.

I have been waiting for a package that was shipped on April 24th and have yet to receive it. It has been tossed around between multiple facilities. I called customer service, on May 5th, I was told that they would have someone call me, within an hour from the facility where the package was with. No one called, I called again and was told the same exact thing. No one called me. Monday, May 8th, another delayed delivery notification was added to tracking, this is the 6th delayed delivery notification because they keep moving the package to different locations. Absolutely horrible!

I had 5 parcels sent from the UK and to have it delivered to Saudi Arabia, they originally said it would take 5 days. It's been over 2 weeks now and nothing! Flipping idiots. They keep on changing the schedule date for no reason. On top of that their customer service is useless. When you make a complaint they say that it's out of their control. And give me the runaround. First my parcels were stuck in the UK for a week. So just sitting and nobody taking any notice. They have all my details, so they could have gotten in contact with me. Then my parcels were sent bit by bit to Saudi Arabia, so not all in one go. Why I haven't a clue! And now my parcels are going around the whole country except for the city it's suppose to go. They are BAD, TERRIBLE, RIDICULOUS, NOT A GOOD COMPANY and to top it all off they don't have the courtesy to offer a refund for the trouble they've put me through. I would suggest to anyone that they stay away from UPS.

I don't know what the deal is with UPS, I was disappointed when I chose the 2-day shipping, and it showed it would be more than that when my package arrived (6 days to be exact). Then I got excited when it had changed to a day earlier, well guess I was glad for nothing, because it still hasn't arrived. I guess UPS does not care about their customers.

I love that UPS is using access points. I don't have to worry about changing my work schedule in order to receive a package or missing deliveries. The access points in my area are convenient and have long operating hours, including weekends. I honestly don't understand why anybody's upset about this massive improvement!

The UPS website is very archaic. Very user unfriendly. Not Intuitive. It takes hours to get up and running. I am trying to send a package to Canada and am on my 3rd hour trying to get an account set up and get all the details. So many error messages with no explanation that would help you fix it. This website must have been developed in the 80's.

Both the UPS webpage and the smartphone app gave me COMPLETELY FALSE and misleading information about the delivery of a package, after PUSHING notification of when the package would be delivered. After tremendous difficulty and tedious wasted time on hold, two employees, Danny and Sarah, gave me useless excuses and completely unsatisfactory answers as to why the online information was COMPLETELY FALSE!!! I would much prefer that UPS give no information than the pretentious display of information that is COMPLETELY FALSE and misleading. A lot of my time was wasted today by this abusive behavior, and to top it off, the company's representatives made it quite clear that they could not care less. The acronym UPS is hereby revised: UPS stands for "Useless Piece of **."

UPS is the worst ever when it comes to package deliveries. For two days now I have been home waiting for an important package to get delivered to my apartment and both days the driver never ring my doorbell and did not leave any notices. What is so messed up was, on the first delivery attempt the driver delivered a package to another apartment in the same building I live in, but failed to deliver my package. I received a call from the facility after the first attempt and was promised to get my package delivered the same night, but the driver never showed up. The company have incompetent and lazy people working for them. Even the supervisor do not care. They do not even deserve one star because they are so terrible.

UPS truck goes by my house several times a week but they can't stop and get a package. They want money or me to drive 30 minutes to UPS store. I have a return going to Dish Network. UPS won't pick it up and Dish won't pay the extra fee. I am stuck. NOT fair. In the past I have had warranty returns sitting on my porch, the driver delivered a package, step over the box I needed picked up and not ever ring the door bell. In the past 2 months I have neighbor packages delivered to my door. The service at UPS is going downhill.

I was expecting an important textbook in the mail to start college next week when I got a notice that they could not deliver the item to me. I am currently serving in the navy and do not own my residence. I have no other way to receive mail except through P.O. box.

This is the worst delivery company around. In the last 18 months all but 2 packages out of 10 to 15 so were delivered up to 4 days late. When I checked the tracking online the drivers would put in the comments that no one was there to accept the package or they could not find the location. When I called customer service they apologized. Told me I could drive to their hub 20 miles away and pick it up myself the next day or that it would be a couple of days before they could reattempt delivery. I ended losing my temper after hours of arguing with these worthless agent and managers for hours and once even for 3 days before they would get a manager from the local hub to call me back. I now have that number and call them directly.

UPS seems to be the least reliable or dependable of all the various delivery services, such as the U.S. Postal Service or FedEx, for the many products I purchase online. Businesses should carefully look at other means of getting their products delivered to the buying public, which should be explained to the customers (i.e. "We use the MOST reliable delivery services to get your ordered products to you with as few problems as is possible, even if it costs us a few cents more.")

Enough is enough with UPS! Why aren't they called before Congress to explain they're horrible delivery service? They have ruined enough birthdays, holidays, and anniversaries. Yet they continue to get away with BS excuses such as lying about weather delays, lying about "operating conditions", etc. How many times can you use the "The truck broke down" out of the same warehouse when it's RIGHT in my own neighborhood?? Operating Delays... Really? I have contacted my local Congressman about this and I urge you guys to do the same! They have gotten away with lying to the public long enough!

No accountability at all, lost my package, they don't care, I went 3 times to terminal to see if they found, they did not even looked at OVERGOODS (they call the items found broken boxes etc). The guy tells me even they find, he cannot give it to me. Holding my property from me, other one tells me there are many OVERGOODS in every building. Practically they kick and push the items if the box is broken. If a box broken not sure if I should place UPS above or below FedEx, both are overpriced terrible service providers.

I ordered package on the April 19, 2017. The original delivery day was April 27, 2017. It is very important package for me and I made my plans around the date of arrival. During the process of the shipment from US to Canada, the delivery date was changed to April 28, 2017. It was inconvenient, but I rearranged my plans. I scheduled to stay from work on that day to wait for delivery. On April 28 about 1pm, package status change to: On local truck. About 7pm I started been concerned and called UPS Canada. I talked to the employee Ash (ID: **). Ash said to me that due to the high volume of packages the delivery times extended from 7pm to 8pm, but I guaranteed to get my package today. I changed my plans for the evening and stayed home to wait for package.

I placed an order with well known company and paid for UPS expedited shipping. Delivery in two days. My package did NOT arrive within the guaranteed arrival time. Although UPS claims it will still be delivered yesterday... It is now Saturday and UPS has either lost or stolen my package. How UPS stays in business is a mystery. Never again will I use UPS.

I have ordered 6 items in the past year that have unfortunately been delivered via UPS. I have yet to get one of those packages on time. There is always a delay for one reason or another and when you call to ask what they will do for you they tell you nothing. Next day air means next week, you pay $50 or more for a package to be delivered the next day and do not get it for a week. They seem to have lots of equipment issues. That cause late deliveries and tell you they cannot do anything about it and will NOT refund your money! Once you do get your package you are lucky if it is in good condition. I am pretty sure their employees kick the packages around and throw them onto the truck.

On April 20th, I received an email from UPS Quantum View about a package that was being delivered to me for a very valuable item. The package delivery required a signature in order for the delivery to be completed. The delivery date was set for April 25th, so I planned to take the day off of work in order to sign for the package and prevent the need to make a 20 mile trip to the distribution center to pick up my package in person.

Received my boxes rearranged. One box was opened and repackaged. A missing item. I discovered a broken piece of the item. A few porcelain dolls were broken. A porcelain dish broken in three pieces. Do these people read. When it states on the box "handle with care, Fragile, and upright." That's exactly what it mean. Some items can never be replaced. A glass box for the porcelain dolls were broken. Does it mean anything when you pay insurance for protection of your items, but you don't get it. I'm disgusted. I'll never use UPS again. I'll use FedEX the next time. Hopefully, I won't have a similar complaint.

Tonight, I contacted UPS via a chat function on its site about the fact my missing package showed it was delivered at the front desk and signed by Jones. I live in a house on a dead-end street nowhere near a hotel or motel. UPS' customer service person responded to my request/complaint. She told me that the package was properly delivered in spite of the fact I can prove my house doesn't have a front desk and no one named "Jones" lives with my husband, me, and our cats. There are no hotels or motels on my road. Next, she told me that I should call the hotels in the area to try to find my package. I was not about to contact the dozens of hotels in our town much less the thousands of hotels/motels in the metropolitan area.

UPS delivered a box containing dining room, chairs which are totally covered in fabric. They left the box in the driveway in the pouring rain. The box could not be seen from inside our house. Box discovered the next day and chairs are ruined.

I wanted to let you know that you have an exceptional employee in Favian **. Favian exhibits exemplary customer service. He is very professional, listens and engages his customers. I noticed Favian arrive for his shift while I was waiting for someone to help me. He did not hesitate to step up and assist me although his shift had not started. I truly appreciate working with someone of his professionalism; attentiveness. He is truly an asset to your organization. Thank you.

Ordered something online. Found out it was being delivered today, so I waited. Saw the truck drive by. Checked online and it said, "Delivered". I called the local UPS and of course she told me it was delivered. Told me to call the UPS 800 number in Georgia. So I did, and yes, she too told me it was delivered. Then she proceeded to tell me it was delivered to a different address. What's wrong with this picture?

I responded to an advert on eBay. I bought a pair of top grade Bowers and Wilkins Hi Fi Speakers.They were hardly used and in mint condition. The seller lived in the Midlands near Rugby. A 5 Hour round trip by car. I decided to have them collected by courier. I wanted a proper professional organisation. I thought the Brown and Gold van of UPS was iconic and could be trusted. I opened an account and arranged for the speakers to be delivered to my home in Poole Dorset. On unpacking them I was devastated to discover that both were damaged. The front baffle on one was smashed and both of them had damage to the cabinets. There were broken bits of the baffle inside the packaging. It was clear that the damage had been done in transit. The packaging on the badly damaged unit had a huge dent in it clearly showing that care had not been taken in handling it.

To start with UPS was charged with delivering my medical supplies. They destroyed them to the point that I would have been embarrassed to deliver the package myself. It looks like the package was rammed by a forklift fork. That was bad enough. What was worse was the I suffer PTSD really bad and the delivery dude pounds on my door so hard that it makes me jump out of my skin. I call them and report the condition of the package and the method of delivery. I was told I would get a call before the end of business that day. When I did not get a call I called and was promised a call again. Not receiving that call I called again several days later and was again promised a call by 10 am Monday morning. That was Shandoa on Sunday evening. I never got the call again.

I am livid right now. I had a package scheduled for delivery yesterday, which I didn't know, because the Best Buy tracking link didn't work. Even still, the door was being watched for multiple hours during the day, and the ten minutes when I walked away, that's when they tried and failed to deliver my package. I thought it would be delivered the next day (Saturday), but the next business day is actually Monday, so now I have to wait even longer for my package. I checked the tracking information since I finally realized the tracking info Best Buy gave me was for UPS's website (since the tracking info Best Buy provided me with was incorrect), and then I found out that it was left at a UPS access point. I thought, "Great! Today is Saturday, let me go pick up my package and then all will be right." Not so.

I am way passed angry! I have tracked my packages every single time and always stay home to wait for them! I've had so so many problems with UPS ripping my packages aka my property opened and stolen. I've have packages thrown on my sidewalk and busted while driver waves as he leaves! I have many more horror stories about UPS! What am I doing so wrong? I pay for my things and pay for shipping to receive my packages in a proper manner! Today, I've been waiting since 6:30 a.m. and my package was tracked from that time and it was only 10 mins away, yet I'm sitting here at 11:30 p.m. and watched the driver drive right by my house and looked right at me!!! What? I have my porch light on, lawn light on, front door open and I was standing on my front steps!!! I just stood there in disbelief while this idiot drives by me!!

Just called to see when my parcel was to be expected to be delivered. Was told by customer service who could not answer my question simply sent a request so I would get a call from someone else. So ok I got the call same day and was told it was sent back because of one number was missing, ok I get that things happened then why did they not call me to confirm, why even take my phone number when placing an order. I paid expedited and now I have to wait for it to be shipped back. ** service.

UPS notifies me that they damaged my package while it was still in their warehouse and only part of it would be returned to me with the other to be discarded. Will not honor claim stating that packaging is insufficient. They have pulled this stunt in the past even after purchasing insurance still will not pay. How can UPS deny claims when they state that they were the ones to damage the item. Lost $186.00. Never again. Now it's FEDEX.

On April 18, 2017 a box was delivered to my door on the stated Amazon arrival date for that particular item. However, there was nothing in the box and the bottom of the box was torn open with bubble wrap hanging out the bottom corner. The outside of the box was labeled with two large yellow labels stating "HEAVY. Handle with care". Upon reviewing my camera recording - I can see the delivery guy carrying the box; holding it by one corner, with one hand, with no effort at all. He dropped the package, rang the doorbell and then walked back to his truck. Clearly he saw the two yellow signs but ignored the warning.

I wouldn't recommend anybody to use UPS as I have been waiting for a collection two days and they never came. Every time I call I need to wait for a very slow machine and the advisors don't have information or have wrong information (that contradict from one to another), yesterday they told me that my collection was cancelled and today they told me that they came at 5 (and this is not true as I was here, but the window - a 5 hours window - they gave me, was until 3:00). I am very surprised a company so disorganise could become so big and of course, I wouldn't recommend anybody to use it if they value their time and don't want to be waiting for anything during days. I also would feel ashamed of working in a so incompetent environment.

My package was delivered outside of my locked apartment building. The package was open and wet, as it was raining. Upon calling UPS, I received horrible and slow service from the Damages department. I was practically accused of filing a false claim even though I sent pictures. The name of the rudest woman that I spoke to was Jennifer. It has been two weeks since I reported this. I'm being told that since I sent my merchandise via The UPS Store, I have to contact the store because it isn't one with UPS. To sum it up, I have paid UPS a nice sum of money to lose half of my items and deliver the rest damaged. To top it off, I had to deal with rude customer service reps. I yet to know the outcome but it definitely isn't worth EVER using UPS again. EVER! I won't even purchase from companies that use UPS anymore.