United Parcel Service - UPS Reviews

While somewhat pricey I have found UPS to be prompt, reliable and easy to track packages. I have not had a negative experience with their service as recipient or sender.

I like UPS because they deliver on time and the drivers are friendly and courteous. If there is a problem with the delivery they always contact me to let me know about the problem. I have never had a problem with the service.

We use them all the time to send packages out and I only had one problem when my items was stolen at the UPS center and taped back up. Other than that, I have had no problem with UPS. Our driver knocks on the door to inform us that the package is there and waits to see if anyone comes out.

While I do think the service is expensive, I have had really good service most of the time. One bad experience was a broken glass item that was left by the driver with glass piece all around the box on my front step while I was home. I happened to see him drop the box off hand sprint off. When I opened the door and saw the glass I called without moving the box. There was broken glass all the way from the street up my walk. It was not a great experience.

I love the service that I receive, I've always gotten my packages delivered in a timely manner. The cost is okay though sometimes I find when I use FedEx it's less expensive. I wish when the doorbell goes out and I leave a note with phone number that they would do the courtesy of calling me to let me know that they are downstairs, they don't and this is something that FedEx does which is very helpful. Since your drivers are not allowed to do so, I have to go in and pick up the package. It's not a lot to ask when you're paying 20 dollars or more for delivery.

My UPS driver is always courteous and on time. He knows I'm home and doesn't bother me knocking a lot. He leaves the box in a safe place, on my front porch.

I've been using UPS for sending packages for a long time and never have a problem with them. UPS is reliable and they have the best price for large packages.

I have been shipping with UPS personal and business since 1979. We ship UPS for most of our must-be-on-time product from single box to pallet loads. FedEx is good but UPS better for on time. Our UPS/FedEx not-on-time score since we started counting in 1988: UPS late 5 times. FedEx late 9 times. Both are great companies.

We use UPS instead of FedEx. Most UPS Drivers seem more content with their job. They're supposed to be helping us with our packaging needs. We don't receive the same care at FedEx. We go into a UPS Store often. The prices can be somewhat high for shipping. Keep treating your employees fair, you will continue to outscore FedEx.

I learned today that UPS stores have NOTHING to do with UPS. So the service you get there can really stink. It has for me, when packages have actually been rejected by a UPS store. I won't go to one again.

UPS delivery drivers go above and beyond to get my packages to me every time. I appreciate the little things like putting my package in a plastic bag when raining and even the snacks for my dogs. UPS is fabulous.

UPS is great for shipping. I mostly use it for returns (products being returned to the store). Some businesses include a UPS label if you need to return a order and the charge is minimal. However, I have had to return items with no label included and most of the time the UPS charge is over double what I would pay if the business would have included a label - at times much more than the product is worth.

I hate when they just leave your package on your step and people be out here stealing. Get a signature first. Take care of things all I don't like. Everything else is great.

Would like to see them have better customer service. It just seems like, when you call, everyone always has better things to do than talk to their customer.

Sometimes my pkg is left too far from my door like it was thrown there and don't get knock on my door to know it has came. But love it now that I have signed up for text alert to know when pkg has been delivered. Best thing they came up with. The pkg come in good condition if it's smaller boxes but bigger pkg looks like they don't get as much care when handling. One time my neighbor received my pkg. Thank God they were honest and a couple times I have received pkg that belong to people that moved. Tried to get someone to pick them up but ended up having to take it to them. But usually I have no problem with them. Not like I do with post office.

Most of the time I am okay with their delivery. At least once, I have had a package of mine delivered to the wrong address. Never saw that one again and had to reorder merchandise.

** always leave "sorry we missed you notice" even if receiver is at home. Delivery guy immediately leaves in haste to meet delivery targets. Charge for packages are usually high than Canada Post's. I always have to go 20km (to & fro) from my house to collect the parcel. If I don't go on time they send it back to sender in 7 days. Company wants to address more parcels with less staff and overloading staff with unmanageable targets so staff in haste leave "sorry we missed you notice." Or maybe staff is lazy to deliver in customer hand. Worst service.

Not the first time that UPS claims to attempt to deliver a package to a business and claims that the business is closed. Since we know that we were here the entire time, we know that it is a lie. Then of course UPS says it cannot be delivered until after the holiday weekend. But no one ever gets sanctioned for lying about deliveries, so nothing will ever change.

I mailed my tax papers to my CPA the first of March. They were brought back to me April 15. Still don't have my taxes because of UPS lack of good service. Don't use UPS if you want something delivered on time.

I shipped an ice skating prop that cost approximately $1100.00. It was shipped with bubble wrap and Fragile was written ALL over the box. When I received the delivery the package looked like it had been in a trash compactor. Customer Service was HORRIBLE!!! I insured it for a $1000. I could not get Customer Service to help. I will never use UPS again!!!

Everyone from customer service to the delivery guys in brown are kind and courteous. Love UPS! The packages come intact. I prefer UPS over FedEx. FedEx is $$$.

They have a great website for tracking, etc. Also, very reliable, and shipments are usually on time. Recently, one of my packages went to the wrong UPS location; they caught the error, but my package arrived a day late. I always ship UPS if it's free.

Packages aren't always in good condition, but my delivery carriers are the best. Timely and considerate about where they leave packages and great with my dogs.

UPS gives an AARP discount which is nice (if you go to the Post Office you do not get one). I went during a time in the day I was quickly serviced. I was sending it from Indiana to California. It was very expensive even though it was not a big box and certainly did not weigh much. This was a special item but because of the cost, I usually either just send a gift card or buy online. That is sad because I would much rather see the item, pack it and send it myself.

Overall UPS is great. They have very good prices. Their transit time is fairly accurate. They do make sure you get your package. Every once in a great while the outside box is damaged but the item is still fine inside.

I've had more damage claims with UPS than with any other shipper that I have used. Their customer service from their drivers could be improved. They don't seem to really care if the package, item, whatever, gets delivered in good condition or not.

My package was beat to hell so bad that my drone didn't even work and that I had to contact the company and I lost 197.00 because they wouldn't take it back so I still have the no good product.

I ordered an item from Bose and was told the item would be delivered on 28 August 2017. When I tracked the package I saw a delay notation and found the package had been misdirected twice. After a day when I found the package had not moved I went on Live chat with a UPS agent. When I asked when the package would be delivered and if it would go through the two incorrect receiving stations. All I was told that I should receive the package one day after it started to move and I should keep checking with tracking. When I asked when the package would move, the only response was that I should continue to keep checking with tracking. And we are constantly told American business is looking out for the consumer's best interests. HAH!!!

My $4k TV Samsung 55 inch destroyed and 22 Wide inch Monitor Destroyed and separate days also been destroyed. They told my me because the items is not insured so they can refund you $100 each and it cost me $2300 everything! This is just not fair that you can't able to spent more money to insure your valuable items and they just destroyed it because it not insured. Packages is has many holes on it and seems they got tortured before they arrive on destination. They ask me I will receive refund and leave how easy to accept that? This Company really want your items destroyed that they can manufactured and sell it in Markets. Never again using UPS especially fragile item is a lot waste money.

My daughter ordered a reptile over the internet with 24 hour delivery. UPS emailed me at 5am that flight was delayed, 2 hrs behind schedule. Called them at 8am to confirm drop off time. Was told near 12pm due to delay. Told them I had to run out at 8:30am and would be back at 10am. Package was delivered at 9:30am with note. Note says, "sorry missed you. See you next day". Really!!! This is not a toy, movie or inanimate object. Called immediately, told driver missed me by ten minutes, not their problem, wait for tomorrow's delivery. Pathetic and unprofessional. Offered to find driver and get package but driver is not able to be located. Again told I am the problem. STOP USING UPS FOR LIVE ANIMAL DELIVERY IMMEDIATELY, PLEASE!

This is the worst shipping company! Drivers are rude and unprofessional (not all of them surely), but laziness seems to be the company's motto. I had a package full of sensitive information (containing my medical records and SSN) that I wasn't even expecting to receive fail delivery. I was home all day and received a package from USPS, but UPS never bothered to even ring my door. This isn't the first time this has happened.

When my daughter and I moved back to Colorado from California we used UPS. It was cheaper to put our stuff in 20 boxes than to rent a rental truck. Everything arrived ok, on time and just as we got there. I love my UPS people, they are all very nice and professional. I would use them again to move instead of a rental truck or just to send gifts.

Every time my package is delivered they never ring the bell and even though I get a notice on my cell phone, my package can be sitting outside for more than a hour and a lot of times the package looks like it been through a war.

The person who helped me was very knowledgeable how to send my package. I was happy with the service but I wish it was not so pricey. Thanks for the other options.

UPS is just great. The packages left at the door are in good condition. And I see that no one bothers them. I get my package as soon as UPS leaves it at the door. And lets me know online that it's at the door. Love it.

Awful delivery time - I had many times when my package did not arrive. I had to call UPS several times to ask when my package was being delivered. They delivered my packages at 10:45pm; 10:55pm; 11:16pm very, very late into the night. I have requested various vendors which I have purchases not to ship my packages via UPS, & to use FedEx, USPS instead. UPS is unacceptable!

Never had any issues with UPS that I've almost always had with USPS. Very reliable and effective despite being costly but it's totally worth paying for.

Our company uses UPS regularly to send important medical documents all over the country needing signatures. Their rates can be on the high side but their delivery reliability is solid.

UPS is awful overall; terrible. I have used them on and off for perhaps 25 years, (forced into it) and they make a lot of mistakes. I avoid them. They forget to leave notices; say they delivered something when in fact they did not.

UPS always delivers my packages promptly and in excellent condition. They always leave my packages, conveniently, beside my front door. This definitely adds to an easy access to the packages. I am extremely satisfied with all delivers from UPS.

On 8/28 2017 I was expecting a delivery from China. I realize that my shipper did not put the correct address. Immediately I called UPS that day to let them know there is a change of address, building number and apartment number only. 8/29/2017 the correct address and building and apt was revised not once not twice but three times. Today 8/30/2017 @ 2:59 pm I'm sitting in my living room waiting for the UPS truck to deliver. I live in an area of New Jersey that has high rises apartment buildings on all 4 corners of the intersection. Very busy intersection.

My medicine delivered from Cigna insurance company weren't delivered on time and now Cigna is refusing to reimburse me for the claim. UPS not only costed me time and effort in submitting this claim multiple times and not it is costing me to eat the entire $200. Going forward I will be choosing other shipping services and will NOT be advocating UPS again and will request my company to do the same.

I purchased a generator on August 26th to be sent overnight to Corpus Christi Texas. My sister lost electricity during Hurricane Harvey and there are no generators to be had in a 200 mile radius. Of course, I expected some type of delay due to weather conditions and back up of orders but I thought it would be delivered at least by today. The generator made it to San Antonio yesterday at 630 am but no delivery due to adverse weather conditions. It is 100 degrees and sunny in Corpus Christi and about the same in San Antonio. It take 2 hours to drive the distance and there is no flooding or rain or wind in between.

I have had bad experience with this company as a shipper and as a receiver, and the more I deal with them the more I'm disappointed. First as a shipper. To make it short, they lost 4 of my packages in the span of 2 months totaling in about 1500 CAD loss. I don't ship a lot so the ratio would be about 10% packages lost. I hope you agree that's way too much. Second, as a receiver. They will charge me processing fees that are way out of this world. I had an item coming back to me that was returned by the receiver in the States. They charged me $60 CAD. Item was clearly marked as a RETURN.

UPS is often late, at least one lost shipping which they claimed "delivered". Most of my important deliveries usually end up delivered very late at the last hour of the day.

Drivers are very pleasant. Packages come in good shape most of the time. I find it cheaper to send packages from post office though, and UPS Ground takes about a week.

I have a great UPS delivery person, who will sit the heavy items inside my front door. He is always so polite and I'd say he deserves a raise as he is very personable and always makes sure my pkgs are not left in the rain. He's awesome!!!

UPS has been an overall good shipper for me. There are times when the boxes are beat up however I've only had to deal with damages a couple of times. And the price is awesome!

UPS has a online sign up to help track your packages and they are great there ty. Can find your order number because without that number you can't track your package plus all their number are listed so you get all the help you need and best of all it's free.

UPS at many times do not deliver but would input attempted in their system, but also no door tags which is a requirement. They can be very slow. Also unsure of delivery.

I always use UPS to ship my packages because they are reliable and dependable and allows me to follow packages almost mile by mile. When I receive packages from them they keep me informed completely. And the best part they often get my packages to me a day earlier than first estimated. Love it!

Overall I would say delivery time is good. The problem I have been noticing is that drivers are in such a hurry to get back to their truck they neglect to ring the bell or knock on the door to alert the consumer that there is a pkg in front of their door. They assume that no one is home. I live in a retirement community and that is not the case. Not knowing there is a pkg in front of my door, it rains and the pkg gets wet or I come out the door and trip on the unknown pkg.

UPS has always been reliable and timely on service. Drivers are pressed to get as many packages delivered in a days time as possible but this does not keep them from being courteous and kind when dealing with customers. They get the job done with a smile.

I had a parcel to be received via UPS. They did not knock or ring the doorbell. I have two dogs, I would have known. The tag sent me from Bedford to Dartmouth only to find out he left me the wrong tag. He took it to Halifax. Of course they were then closed and I could not get the parcel without missing work for the next four days. I called customer service who never Got back to me. Never again given the choice.

On Saturday August 26, 2017 I was expecting a highly perishable shipment and was going to be away from home for several hours. I left a note for the UPS driver to deliver it 2 houses down the street since we wouldn't be there to take it in with an outside temperature of 110 degrees at the time! The driver ignored the notice (large letters signed by me and by the doorbell) and dropped the package. We arrived 5 hours later. The items had started to melt when we got home. UPS Customer Service in the Philippines told me the driver has the discretion in such a situation and must have elected to leave it despite the perishable label on the box.

I usually have pretty good patience, but with this experience with UPS delivery service, I cannot begin to articulate my frustration. UPS is 'suppose' to be a leader in logistics. The sole reason they exist is to alleviate the burden of sending and receiving packages. I will NEVER use UPS again. An important package was suppose to be delivered Thursday 8/24 which was beyond the original delivery time, after the package was ordered on 8/16. I never requested a signature for the package, but it is somehow required. After the first attempt a note was left on my door saying package can be picked up at an Access point on Friday.

I found several packages were crushed and one item broken, and the drivers I don't think after knocking on door wait for you to get to door. Nevertheless, UPS is cheaper than other delivery services.

Their delivery methods are random, untimely and out dated. They deliver packages that are ripped, torn, sometimes destroyed. Their drivers are rude and difficult to address.

If had my preferences would use FedEx, Have to go to postal office to use UPS, only a couple of miles away, I live rural. But let's address delivery, shall we? Boxes are left on the porch, no knock, no nothing, days it's raining, they will sit outside in the rain. I did start putting a trace on the boxes So I know about when boxes are delivered. I get notified sometimes 1 to 2 hours ahead of actual delivery. Occasionally my articles are left with my brother who lives about 5 miles away, who then notifies me that something is there and I can come pick it up, when the address for delivery clearly is not the same as my brothers!

I have used UPS for years and I have never had any problems with them. They are always courteous. Our main driver will even carry heavy packages into the house for me without being asked. You don't find that kind of service anywhere else these days. They are awesome!

I have been dealing with UPS for 20 years. I absolutely love them... You track your packages, and everything always arrives on time unless mother nature has other plans. Prices are fair, I'd recommend them to everyone!!

My UPS man always brings packages to the front door where they are protected from rain/snow. Outer packaging are almost always in great shape. I prefer them to FedEx who almost always dumps them by the garage door where they are not protected from weather elements.

Pleased with service! Items usually arrive in a timely manner & in good condition. Drivers are usually friendly & courteous. I would recommend this shipping company.

On one occasion I had a driver claim he tossed my package over the fence because he couldn't see anyone but I never found the package and UPS did not compensate me at all and it was very difficult to follow up and get anyone to help me so I finally gave up.

UPS do a great job of seeing parcels are put inside out of the weather and provide online notification of time of delivery if I'm not home. They take good care of packages also.

UPS has lost its identity, and all what they do now is to keep lying and deceiving people. I sent a package from their office in PA for over three weeks, and the receiver is yet to receive it; anytime you call the customer care they keep transferring me until they hang up. I can't my stuff back including over $100 that I used to mail the package. What a shame!!!!

Most of time our preference is UPS because it's more cost effective when the items are heavy. The cost is sometimes more expensive with DHL and especially FedEx.

When sending a package UPS, you are confident that it will arrive on the day and time, the package will arrive safely and that matters most of all. Where with the mail system, it might get there, or it may not, if a new person is on the route. It pays to be safe and not sorry.

I have visited the UPS lot and have a great respect for those employees. The employees that assisted me men and women are attentive and handled my packages with great care. They move swiftly with regard to being able to assist all customers and their lot pickups is a continuous flow. Thank you.

The drivers are polite. However, they need to use better judgment of where to leave packages when no one is home. Not driving on areas that you don't want anyone driving on.

UPS is generally a really great company to use to ship items. Personally, I think it's a little more reliable than USPS if used within the US, but if you're shipping internationally, their tracking codes sometimes don't work and it's hard to connect to customer service.

UPS is a good place to do business. Reliable to ship with and to receive from. A trusted company for business and personal requirements. I give it a great rating.

Don't use this company. Nor any of their "mailbox stores." They stole my package. My experience with these people was at Lake Hiawatha, N.J. I brought my package to them and it was never delivered.

I've never had a problem with UPS. It's always on time and never damaged. They're well priced and very nice to work with. I would recommend UPS to others.

We do not have a good post office. UPS has always been good, post office not so good. Our post office did not deliver the bags for the food bank because they ran out of bags.

I paid UPS to ship a very expensive item. They damaged it in transit. They completely removed me from the claims process, and refused to speak to me in any detail regarding the damage claim. They disposed of the damaged portion of the box, and returned the item in the remnants of the box. In the end, they denied the damage claim and stated that I did not package the item well enough for them to throw around. They have refused to replace the item. They also refuse to refund the shipping and handling charge that I paid to deliver it in the first place. They lost a customer to their competitor's for life.

My husband ordered a phone. He only had a few minutes left on his old one, and a ton of calls to make, both personal and business. The tracking showed it would be delivered on Saturday, and that was plenty of time for the package to make it from the supplier. He went to the door so many times on Saturday, and I felt bad that now he'd have to wait until Monday. Online, it still showed the Saturday delivery date. A couple days after seeing his, I ordered a phone. Again, Saturday it WOULD BE delivered, according to online tracking. Again, there was plenty of time for this to happen. Again, it didn't, but with no change in the online status.

USPS has passed UPS in my experience. Drivers toss packages on the porch without even ringing the door bell... FedEx is still the premiere (pricey) solution. Big Brown needs to wake up. They have 'til Christmas. Last season was a disaster for the Brown.

UPS is fine except when they aren't. Sometimes they drop packages in the middle of my driveway instead of next to the carport door. If I don't see them on the driveway, kersplat. I go over them with the car and they are ruined. It only takes a few more steps to place them in the right place. Also, they come at all different times - other than when I am told they will arrive by my notices. Sometimes a day early, sometimes a day later and sometimes (miracle of miracles) on time.

UPS is too expensive. Drivers tend to deliver anywhere. They do not break a lot and they lose things. But most are good drivers... and shipping and tracking all good.

The service is terrible! Almost every box I get looks like it has been through a war. Lots of times the box has been busted open and retaped. Lot of the time they stand in my yard and just throw boxes on my porch. Some have hit really hard. I have great concern that some time they are going to put a hole or crack in my siding on my house. The drivers should have more concern for the packages, or if the company puts such demands on the drivers that they really need to almost do a drive by and throw packages then the company needs to change.

Damaged boxes, left at my door in plain sight. No way to have a claim as it becomes a debate of you against the courier company. No signature is requested so no proof of delivery.

They are very good at getting packages on time. The drivers are quite pleasant and take the time to make sure you get your packages. During the Christmas rush people were stealing packages. The drivers made sure that someone was home before leaving the package.

I get pretty good service from UPS, but not if it is transferred to Postal Service... or PO is at least a day behind and won't deliver packages that don't fit in mail box.

Very courteous drivers. No complaints, except once in a while, the driver leaves a package by the gate which is a distance from my front door. Makes it difficult as I am disabled.

Great drivers, excellent with customer service. Always on time and they take care of the packages. I know I will get an item that was shipped via UPS.

This is one of many cases with UPS. Fri. 25 Aug. 2017, I wait until 8:45 pm for ups so I can receive and sign for a package. No ups, so I lock my storm door. Sat. Morning, a notice is on the door from UPS. On Fri. Evening, no one from ups knocked, kicked, blew a whistle, called my name, nothing to let me know ups was trying to make a delivery, which seems to be standard procedure. If I didn't have to sign for the pkg., It would have been left on the porch, which is another standard procedure. I got my pkg. Sat. 26 Aug. 2017, and the delivery man rang the bell loud and clear, and knocked on the door like a professional. A month before this incident, THE DRIVER RODE MY REFRIGERATED MEDICINE AROUND FOR A WEEK, BECAUSE HE WOULDN'T KNOCK ON THE DOOR OR RING THE BELL. Clear case of sorry employee.

I have spent the entire day either on the phone or waiting for a return phone call. I order products from a company on a once a month basis and usually I get my package. However twice now it's been returned to shipper because the UPS driver says my address doesnt exist. The response from customer service is "new driver". Even though there are VERY CLEAR directions along with the correct address. This time the UPS cust service rep lied to me and said the driver had been to my street today but would send him back.

I expedited my passport to get to me ASAP. It was gonna be delivered on the last day I needed it. I paid extra for overnight air so it would be at my work at 10:30 am on a Friday. The driver pulls up said he doesn't have my package they misplaced it. I called UPS to tell them how important this was. They said they call me back. To make this quick I called 3 times and then 5 hours later they call me back saying it was the plane that was late. But the driver already told me it was lost while loading it up. 5 pm come around it's the same driver as the am. He hands me my passport and says the guy loading it on the truck put it on the desk and forgot about it. So now I can’t go on the job I need my passport for and UPS made me lose out on making over $15,000 and all they have to say is "I’m sorry." This is completely unprofessional and they didn’t care at all because they aren’t losing out on anything.

So I have been waiting for my UPS package for about 7 days now, ironically on the 5th day the package said it was delivered, but it clearly was not. I called UPS to have them tell me the package was still in transit. Okay fine I think I'm off the next day I'll just wait for it. I wait the next and after hours of waiting hostage I decide to go downstairs to find a slip from UPS saying they would attempt re delivery. I was so frustrated because they didn't even bother to knock on the door, I called them back and asked why they didn't leave my package at an Access point like always? They said the access point refused the package!? Whatever that means. They would re deliver the next day, next day same result, no knock on the door just another slip.

The UPS delivery driver left the note on my door that my item will be on 8629 Richmond High Way UPS access point. When I went there there was nothing. I even called the customer service and asked them to open all the box to check in my box. They did but there was nothing, they asked me, "do you want the driver to bring it to your home?" I said yes. I waited for the Driver the next day. He never showed up. Instead I was told that I refused to accept my item which is a lie. The item is supposed to be in the access point for seven days before it is returned to the shipper but sad the UPS superior or the driver don't seem they care about the customer. They returned my item to the shipper. This is my experience with UPS.

Very disappointed with UPS. They dont take care of your goods. Whether being shipped or received. Not only do they damage your things and cause refunds. But UPS will not pay for your goods or compensate. Horrible company and they will never have my business again. I shipped a brand new box and my merchandise was in excellent condition and they trashed it. Very disappointed.

Extremely terrible service. Would not recommend using UPS. First off I had to ordered my birth certificate in order to obtain a passport and the Cook County Health Department only ships UPS. When my envelope arrived it was dirty, bent and literally had boot prints on it. Thank God the document inside the cardboard envelope was only bent and creased not ripped or torn. Then on the same day that I received that envelope from UPS I found out that they LOST another envelope I was waiting for. The envelope had been sent from Indiana on 8-15-17. They estimated that it would be delivered by 8-17-17. It made it to Nashville at 7:14 am on 8-17-17. However, there was no tracking of the envelope found after that.

What a deplorable experience. The left hand does not know what the right hand is doing. Speaking to a real person is a rarity. Everything is automated. My package did not get delivered as promised, it got lost in some warehouse. It was found 10 days later, the huge 90 lbs box was repackaged into a smaller box with half of the items missing. My recipient received half of her items, some damage was incurred with broken glass from her picture frames and such. Her personal belongings such as a purses all missing. My check was cashed very quickly however and no notice was ever given. DEPLORABLE SERVICE. I will never use UPS again.

UPS delivered a package on wed 8/16/17. They left the package damaged and opened, propped against my garage door. I contacted Target and UPS. UPS keeps sending drivers to my house but the idiots are not taking the package. It can't be this hard to send an intelligent driver to pick up this garbage of a delivery. I would never use UPS for anything. I think they are like insurance companies... They hope you get tired and simply go away.

Ordered a new mattress. Got a tracking number from vendor. On day of promised delivery saw that the package is delayed. Next day package shows 'out for delivery'. I get rid of my old mattress in anticipation of new one. Call in after 5 pm and am told the package is on 'its way and will be delivered today'. Call in at 8pm get the same reply. Sleep on the couch. Wake up with aching back. Call up UPS. 'Package is on the truck for delivery' and a promise to call and verify delivery time. 2 hr later get a call with the statement 'Package is too big and did not fit on the truck. Will deliver on Monday or you can come and pick it up yourself.' Haaa?

Not only was the expensive piece of furniture I ordered delivered to the wrong address, but it was signed for and taken by someone named "IKO", which is definitely not my name/name on box! How can companies continue to use UPS when paid for merchandise can be signed for by anyone and stolen?! Never trust UPS with your packages. When I requested that the manager at UPS call me regarding the issue I received a call from Sheniel, who was not helpful, rude, and not the least empathetic. When I asked what UPS' policy was in dealing with these issues she said it was "on me to figure it out".

All items have been delivered on or before the expected delivery date and in perfect condition. When a signature is required, the driver is friendly and questions directed to their customer service team are answered quickly.

I sent two packages of breast milk within days of each other to my newborn while I'm away on business. They broke open the breast milk on the 1st package and blamed me for it saying that it wasn't packs properly when it was sealed and inspected at their store. Then I paid extra for the 2nd package to be sent 2 day air (this was before I knew they had destroyed my 1st package) and it still did not get delivered on time and then they said it will take 2 billing cycles for me to get my money back. They have horrible customer service; their supervisors are rude, dismissive and condescending. The worst part is that they will not claim responsibility for the damage or not delivering it on time but they also can't tell me why this happened. DON'T EVER USE UPS!!!

Whaaat? I thought UPS' main business was to sort and ship packages. Not only was it incorrectly sorted, it went back to the origination. Aaand, it took them 12 hours once they noticed my package was incorrectly sorted to send it back next door (pretty much).

The big issue with UPS is the fact they will not stop at my apartment. It is a secured access building requiring a key but I have built a delivery box that they will not use. I'm have waited for the drivers to stop. Just to watch them drive right on by. Chasing them down seems to work sometimes if I want wait outside for a few hours in the snow and rain. I have started to have packages dropped off at the local UPS store which works most of the time. Today the driver forgot to leave my package. He dropped of the rest of the delivery at that store except mine. I called the customer service number. They assured me it was being taken care of. The driver was on his way back to the UPS store. That was 3 hours ago and it still hasn't arrived.

I ordered a baby swing from Walmart. When my tracking info was sent out I was keeping up with it. Thankfully the day of the delivery EVERYONE was home 4 adults 3 children and a dog that barks loud enough for all to hear her once my door bell rings. Anyways my package showed DELIVERED on Saturday August 12, 2017 at 11:53 am... no doorbell was rung no nothing. They claimed to have left my package at the front door. How could you leave it without ringing the door bell. I looked outside at about 12:30 when my mail man got here and there was no package there.

I didn't know that the driver didn't have to knock on my door and just leave a $300 package at my door. Thought if you told them to they supposed to. But I let the chopper know now. I guess that me having a UPS choice acct they could leave but the driver DIDN'T EVEN KNOCK AT ALL. I WAS HOME AND ONCE I GOT AN EMAIL CONFIRMATION I checked inner was gone. So how long does it take for a driver to send an email?

I had my tv, personal items and clothes shipped by UPS and everything arrived damaged! The boxes were broken and my TV was destroyed. UPS refuses to do anything about it. I will never use them again! Enclosed are only a few pictures.

I trust and support UPS. I have used their services many times over the years and if there has been a problem it has always been taken care of promptly.

UPS damaged my TV and is refusing to pay for it. I sent photos, as requested and told that you won't pay for it. My TV was fine before it got to me in TN. It was packed with original packing foam, but there's a clear dent/rip on the bottom, which tells me, it was dropped between FL and TN. I am not letting this matter just be swept under the rug. Blame the customer to get out of their obligations.

This is second time I had to cancel my purchase because UPS couldn't deliver the package. The problem is that UPS left hand know what your right hand does. I have UPS office next to my house yet they manage to ship my package to the office 25 miles away from home. When their driver, as dumb as the company themselves can't find the address they harass me with phone calls and post cards to pick up the package. It would cost me half a day with traffic. Their customers service are like trained robots, take notes, listen and all they can do is ask the same questions over and over. Packages are delivered to my house every week, I will make sure I avoid this shipper at any cost.

I rated them according to price, transit time and professionalism. They leave the package right outside my door if I'm not home and if I am home they knock and hand it to me personally. The transit time and shipping price seem reasonable to me. I've never had a bad experience with UPS. I have no complaints.

On Friday afternoon, I could not wait past 2:30 for my package so I went to work. At 3:30, I happened to check my email and found a notice that there was an exception at 2:04 that my address was incomplete. I called customer service (???) as soon as I was able and the person on the phone verified that the shipping address did include the apartment number and the driver must not have seen it. (Isn't that his job?) So I now have to wait another 11 hour day on Monday.

I have had nothing but great service, I have gotten to know the person who delivers in my neighborhood and know he/she will be here on my street by 4 PM. I always request updates when package is in transit. It's a great company. I worked in the logistics and am a retired truck driver from an Expedite company.

I had a package delivered for my kids' clothes for school. Paid extra for a sign delivery requirement. Not only did my package not get delivered to the right address driver decide to let someone else sign for the package who was not on the list of delivery. I believe what happened was my package was stolen by the employee. Not only I'm out of my money but my kids don't have any school clothes. As a single mother this really break my heart I have to tell my kids this. I will never in my life use UPS ever. With my English not being the best I was disrespected by the staff in the Orlando office.

Would not help resolve an issue that reappeared after extensive efforts 3 years ago, when an odd address appeared on my account and I at least, with the help of the Maumee, Ohio dispatcher and an accommodating drivers combined to save the day. Now, with your new service rules, your service has ruined our family get together. I will not use UPS again if at all possible.

When the package was being delivered, the delivery man did not even attempt to ring my doorbell and instead stuck the "Sorry we missed you" notice to my car two days in a row. Both days I was home, waiting for the package, and have now wasted a considerable amount of my time. Additionally the customer service options at UPS are terrible and it is near impossible to speak with a real person.

It's been incredibly hot here in Florida this year. I ordered an AC window unit because my CA went down. It was due today, but last night after sitting in Jacksonville for 12 hours was delayed. The reason being "Power outage". Online you can check power outages for Jacksonville. There were NONE affecting UPS in the last 48 hours. Real time tracking mind you as well as 7 day power outage history. So they lied, arrival delayed with no new date. They ship my package at 10am to Orlando, which they have to literally drive within 6 miles of my home to even get there via trucking route.

The Management at this location sees fit to send out its drivers without labels for pickups. Thus preventing the Driver from making his duly appointed rounds. I spent all day August 7th for a pickup to only have the Driver blow me off. After a complaint and a return to my location - the Driver stated... "they sent me out without labels this morning from the Depot." I then requested a "first thing in the morning" pickup for the very next day (from the Operations Manager). She REFUSED to make it up to me and proceeded to hold me hostage for another full day on August 8th. The driver finally arrived at 7:43 PM to pick up my package (and deliver another) and I refused BOTH. The second driver stated he would have been at my location at 9AM if Operations would have instructed it. I will no longer voluntarily use UPS, only FedEx.

First delivery attempt I was gone. Delivery driver left a note about an access point. Got to the Access Point (a 20 min drive from my house), and it was a gas station in a strip mall that didn't look like it had been updated since it was built in the 60's, and not in a good way. Empty overgrown lot next to it, old busted cars everywhere. Clearly a low-rent area. (A friend of mine who grew up in that area later confirmed that it was the worst neighborhood in that part of town.) I went into the gas station to find out how to pick up my package. She pointed me to the *outside back wall* of the gas station (no windows), where there was a wall of lockers and an access screen. My ID was required, so I was holding my wallet. I felt like I was alone at an ATM (a 100-lb. single woman) in the worst possible neighborhood, where no one inside could see me.

I called customer service to request an estimate for when my package would be delivered and found out after working with a customer service rep for about 45 minutes on the phone that in order to access the GPS live map technology that UPS has developed to track delivery truck locations, I would need to pay for a $40/year premium membership. So my choice are: wait for 12 hours (6:30am - 8pm) for my package to arrive, with no information about an estimated delivery window or time, or pay for "premium" service, which I actually consider to be a basic customer service from a shipping company. Similar to the unbelievable price gouging of airlines charging fees even for overhead bin space, UPS is creating policies such as this that take basic services and turn them into chargeable "premium" services. 0 stars. Terrible policy.

Ordered something from Cambridge Ontario to London this last Wednesday, I guess the order wasn't filled until Thursday but it was one day standard service which the company I was ordering from assured me was fine as I was willing to pay for expedited. I mean, Cambridge to London. No biggie. They send me a message saying to expect it before end of day, yeah as everyone expected. Instead I get another email saying that they have no idea when it will arrive. Which is parcel code for it's Friday before a long weekend and we don't give two tugs about you.

I had to get my package today and it was really important but I didn't. Even though I was home today and didn't go to work, the carrier didn't bring my package. They said there was a delivery attempt at 4:02 but no one rang my doorbell. Why??? UPS is a terrible carrier because they are too lazy and they are not good at what they are supposed to do. I wouldn't even give UPS that 1 star.

UPS has always done the job for us. Unless you are very good at packing, (double boxing, etc), let them pack for you. If something happens to your package & they have packed it, they will file the claim & their insurance company will pay very promptly. Otherwise, your claim might be delayed or denied.

This morning UPS man ring my phone to open door at apartment. I tell him, "Ok I let you in the door." So I go to front door, he take off, resident saying well he listen to me when I say I open door, but he don't wait 1 minute and take off. This must be a new UPS driver because the regular driver is so great!!! Wow, I am so mad. I need this delivery now.

UPS rates are reasonable and the parcels arrive on time as indicated. I have used other shipping companies and the packages arrived late and damaged. Customer service was lacking when I reported the issue. UPS has proven their ability.

I ordered two items I need for my college courses, and I needed them for tomorrow. The items were delayed by Amazon due to volume, which is understandable. Sitting on the couch which is close to the door, no knock and no doorbell sounded. The "Undeliverable" sticker was on my mailbox around 5 pm, which is located inside the building, right next to my apartment door. I called the number on the Info Notice form, and they connected me with someone who deals with my area but they said the driver would not have it at the location near my apartment until tomorrow, which is too late.

I asked UPS to come to my house to pick up a package. The package is time sensitive so a prompt pick up would've been awesome. Instead they never came. I called UPS and someone called me back and said someone will pick it up by 9pm. This was yesterday 8/2/17. No pick up. Very unhappy with them. I tried to cancel the pick up but UPS already kicked it out of the system. A double not happy. Now I have to find a drop off point since it has to be UPS.

I have always had great experiences with UPS. Always. The only thing that I have experienced is friendly, and courteous drivers. They leave your package at the door with instructions indicated and either knock on the door, or ring the bell to let you know that your package has arrived. I also then get a text message. I have lived in single family homes and apartment buildings, and it is the same service no matter what. In fact in secure buildings, the managers will give the UPS drivers a key to the front door so that they can come in and make their deliveries.

When you need something if I know it's on truck, I can get it from driver within 15 minutes to 1/2 hour over really need it immediately... I'm very pleased with postman. For the most part, they do a really great job. If they do mess up, they go all the way. All things have definitely been tested all full heartedly.

Used to have an account with UPS as a small business but stopped that long ago. 5 extra charges for pick up just wasn't sitting right. Fee for accessing account on the internet, residential fee, rural surcharge, and fuel surcharge, No surcharge via USPS. I go out of my way to ship other than UPS, but unfortunately one of my vendors made the mistake of shipping a box UPS. The order total was only $75.10 but shipping was $78.02. Since shipping is not calculated until the parcel is shipped, I was not aware of the shipping cost until I noticed I am now overdrawn in the checking account. How in the world can you justify this charge? Hell even Alaska shouldn't have been this much!

Day 1 product company want a signature but the driver circles the box for me to check that says "sign the back and we will leave the package the next business day". Day 2 still no package and writes he was unable to leave the package because nobody was home. I call customer service to see what can be done and tell a supervisor the mistake the driver made and he says, "Someone will call you within the hour so we can send out another delivery tonight". 4 hours later I get a call saying all the drivers are on their way back and nobody will be able to deliver. They have made no attempt to make this right in any way. Never again will I use UPS or buy product being shipped UPS.

I shipped my laptop through UPS 2 days shipping from USA to India on June 16, 2017 and I suppose to get it on June 20, 2017. It is almost 45 days (Aug 2nd, 2017) now. It is still in India custom clearance. Initially I was told that India custom clearance EDI software was not working and it will be cleared in 1 or 2 weeks. I have been calling India UPS office every 2 to 3 days once and the response was that it will be cleared in few days. UPS did not say anything about delay in India custom clearance software issue. But it looks like the problem solved and still they are saying they will clear in few days. Past one month when I call UPS India customer service they are saying the same.

This is so unprofessional in my opinion. I been waiting for my package for three days now. I even called out from work to be at home waiting for the delivery and when I go online it states no one was home in which it’s a huge lie because I haven't left home and no one knock on my door at all. And the more I try to be flexible with UPS delivery person the more they won't come up the stairs and knock so I can get my important package.

I had UPS Store 1767 in Garden City, Idaho pack a painting valued at $352.00. I paid $60 shipping. And insured the painting for $300.00–the amount I sold the painting for to a dear friend in Santa Cruz, CA. The painting was damaged by an UPS employee in shipping. I have given them a copy of the customers check and they refuse to pay out the insurance claim. I sell over one hundred paintings annually and they all sell for $1.10 per square inch. The painting in question was 16" X 20". I have contacted UPS over twenty times. They refuse to pay me the insurance even though I paid to insure the produce.

My returned parcel was to send back to Zara in Breinigsville PA on the June 27th. The return process was simple as placed return label on the box and dropped off at the UPS Store in Fort Lauderdale which near where I live. Then I waited for about 2 weeks and got suspicious why I had not received a refund from ZARA. When I started to check the tracking status, the parcel was last tracked on June 28th at Lauderdale Hill. When I called up the customer service asking about the tracking, the person insisted I have to go down to the drop off store to find out rather than started an investigation right away. So I did as told as the person said couldn't do anything else. Of course I looked so silly at the Fort Lauderdale UPS store asking them what happened to my package. The store would not keep any parcel. All parcels for the day all went to the driver.

I shipped a few packages from Fort Lauderdale to Columbia MD at the beginning of July. One of the package was my 50 inches tv. My wife bought it to me as a gift so it has special meaning to me. Before I brought the tv to UPS store, I used bubble wrap, foam and box from its original shipping package to reduce risk and also paid insurance coverage. Despite all the efforts I made, the tv was still trashed by UPS' unprofessional service. The tv screen was cracked and unplayable. I've attached photos of how the tv was packaged so you can see how hard it will be to break it: there is sign on box to inform shipper which side should be up, there were thick foams and bubble wraps around the whole thing to reduce heavy impacts. But all of those will be in vain if UPS can't handle their business right. I'm still waiting for their reply regarding how they want to address this issue, but according to my experience so far, I doubt if the process will be easy.

UPS? Horrible Company= Horrible Service? You guessed it! If you want delayed, damaged or lost goods, see them. They really don't give a flying fart. FedEx is far superior in every way, shape and form. If that's important, see them instead. No I don't work for FedEx, and never would for UPS. I'm just another customer with a long history of bad experience with UPS. What I don't get is why would any company concerned about their PR wanting their product delivered in good condition in a timely fashion for repeat business from buyers- ever use UPS? Maybe they're just as irresponsible? Maybe switch your supplier too if you're a buyer seeking better service? Here's a comparison sample though. I ordered 2 parts same time from Summit Racing for a car. Fex delivered one in pristine condition next day. Still waiting several days later for the part from UPS. Does that tell you anything?

I would rate my United Parcel "Service?" experience minus stars if that were permitted. I updated my internet plan from Verizon Fios and they were to send me a newer router which I was to install myself via UPS. I received an email from Verizon with a UPS tracking number so that I was able to follow the progress of the delivery. A day later I noted from checking the tracking number at UPS.com that the package had arrived at the delivery location and was on a truck for delivery that day.

I packed and shipped beer from Vermont to my home address in Texas. I have never had an issue with this. No one has ever asked me what was in the box. I have done this for 5 years. Today, I find out it's against policy. Ok, sorry: won't do it again. I get a notice that somehow, my package was discovered to have alcohol and that it was destroyed. I call Corporate. They cannot tell me how alcohol was discerned nor can they verify it was destroyed. I call the Fort Worth Center. They can't tell me how it was discerned, and they can't understand why I would want proof of the destruction of the contents. Corporate can't figure it out either, because there is paperwork that goes with each of these steps. Bottom line: Forth Worth is lying and not following policy. Do not trust them with anything you value.

My package was supposed to arrive on Wed. 19th, from Amazon. It did arrive... but to a completely different address! Instead of it being delivered to my address, UPS delivered it to a completely different city. It is absolutely ridiculous that there was a confusion. The street name of both cities was the same, but the home address and city was entirely different. Someone was not paying any attention to what he/she was doing. I'm bummed because I leave for a vacation tomorrow and do not have the things that I needed. Guess I should have just went to a store and made the purchase. Too late now!

I have now had several items arrive via UPS in damaged boxes, missing pieces that fell out, cut open (in one case slit open with an Exacto blade RIGHT THROUGH the notice on the box stating DO NOT USE SHARP OBJECTS). They were pillows, slit right through to the cloth. An air conditioner shipped for Sears had been dropped and cracked right through to the freon tubing, which failed. Shipping envelopes are ripped or shredded, heavy cardboard busted open, etc. etc. They never give an opportunity to refuse delivery of these items as they drop it on the porch without knocking or ringing the bell. It is as though they are angry at having to actually ship anything and take it out on the parcels.

UPS Numerous times has had explainable delays in the delivery of parcels. The most recent one, still in transit, has been delayed another 3 days at present. When I called the service center to find out why my package stopped being processed, they explained that their hub had a lot of packages that were not processed and I would just have to wait, like the numerous other customers who were not receiving timely delivery. The representative did confirm that 2-day transit had been selected, however it will take approximately 5 days according to their rescheduled delivery to take place at this time. I have had this issue with UPS services numerous times and they are simply not rendering services paid for, and do not seem to want to correct any issues in this regard.

I ordered some stuff which was to be delivered on 1/17/17, I was home at about 11:20 AM, but the UPS driver did not ring the door bell. He just left the I missed you slip outside, and I have since been trying to get package redelivered without success. It's now 6:39 pm Thursday the 7/20/17 and still not delivered. I THINK THIS IS VINDICTIVE AND DELIBERATE!

Yesterday my husband received an email from UPS stating his package was delivered. Item wasn't supposed to go out until after Aug 4th, along with appliances as it's a home under construction at present. My husband spoke to someone named "Zed" at UPS and she assured him UPS would never leave any package at an unoccupied home under construction due to "liability issues". She also said she had no way to contact the driver (this seems hard to believe!), which is ridiculous!! The new home is over an hours drive each way and this notice came in at 6 p.m. My husband will follow up with UPS today to see why the package was left when the UPS Customer Service rep told us under no circumstances that it would. She said the UPS driver would return it to the depot in our city (Ottawa) where we could then pick it up.

I placed an order to Target that I was suppose to receive on Friday. The driver stated that I refused the package. I am appalled, how can I refuse a package that I never receive. Then UPS sends the package back to sender. No apologies, no accepting responsibility. No nothing. What kind of business is this. The drivers damage merchandise. They have a choice to not deliver if it's Friday night and they want to go home early. This is crazy. The worst service ever.

Unacceptable service! Every time I have the misfortune of ordering something from a seller that uses UPS, the package is usually delayed for NO REASON. There have been times that I took the day off from work because I was guaranteed that my package would be delivered only to be notified that the package is literally in the same city but being delayed for no apparent reason.

UPS Tucson repeatedly logged false requests from me to pick up my package at the UPS facility in Tucson. I had made no such requests as I live an hour away from their facility, and do not drive. After a week of waiting for my packages and requesting (more than two times) for it to be delivered to my home address I was forced to request the sender to cancel my order. I am extremely disappointed with UPS's lack of performance and have lost faith in them. When I place order online I am making sure to request that they do not send it through UPS.

I mailed a package to my dad that I haven't seen in 30 yrs. I didn't know if he'd accept it and I wanted to know he got it so I paid extra for a signature! I chose the alternate return address Option in case he didn't accept it. The package weighed a little over 2 lbs (a canvas print). I put in 3.5 lbs to be safe and they rounded it up to 5 lbs. I was ok with that if it was a minimum or something. This is where it gets skeptical! A few days later they charged my credit card more saying the package was overweight. Then I finally received notification that it couldn't be delivered and that it was being shipped back to me in San Francisco. WAIT!!! I chose to have it returned to my friend in Atlanta! After calling and talking with multiple people they continued to insist that I was lying or that there was no such service. It's on the first page when you start a shipment! I even tried to get them to look at the web page and they refused!

I have been ordering things from various companies for years and have never had worse service than UPS. I've lost thousands of dollars in work and also clients because of them. They delivered a 500-pound tent to my house late of course and they threw it on my porch. The boxes were smashed and opened. There were 5 total and only 4 showed. The 5th one was supposed to be there the next day. They sent it back to the shipper and I had someone sitting at my house all day waiting for it. They never contacted me or updated the app to say this was happening. I called when it never showed and the lady that answered sounded like she just left a gang fight and was so rude that I wanted to smack her. I was very calm and asked why was this not delivered, reply, "I don't know I'm not the driver." I said "Ok then. Can you find out?" Reply, "I guess so but it's going to be a while. I'm going in break. Hold on." Can you believe that?

My wife received e-mail notice from UPS, while she was at work, that a package was to be delivered to the house the same day (7-13-2017) and would require a signature. I am retired and since I could be home all day my wife called me and asked me to watch for the driver and sign for the package. I waited all day with my front door open, no delivery. We had a prior engagement for dinner and left the house at 4:30 pm. Upon our return there was a ups sticker on our door (sorry we missed you tried delivery at 6:30 pm) that our package would be delivered to a free standing locker at a gas station at 15351 East Iliff Ave and our package would be available for us to pick up typically by 1 pm.

Wow, not sure what is going on at UPS, but for the past year or so their service has sucked. Seems every delivery I am expecting gets "delayed". Then as a shipper, my experience has been disastrous. We have a huge remembrance quilt signed by former workers in the nuclear weapons industry. Many of them are deceased and the value of the quilt is priceless. They lost both it and a huge metal frame we use to hang it. We were supposed to be having an event with many people expected to attend. The event went on, but no quilt. It is in a huge container - how does that get lost? I think it is because the warehouse, dock or delivery people are too lazy to mess with it.

Considering UPS only competes with FedEx, USPS, and OnTrac, they do a pretty awesome job. They could perform far worse and it's not like any of us could do anything about it, but they obviously continue to strive to innovate and improve their service. Items regularly arrive sooner than originally quoted, and rarely arrive later. To see such a low score on here proves the 80/20 theory, and shows that unsatisfied customers are far fewer, but louder, than satisfied ones. I honestly don't even comprehend how so many of you could be complaining. Do I dislike the fact that my street is clearly at the end, if not the last, on their route so packages typically arrive after 6 pm? Sure. Would I prefer they do a better job of hiding the packages from street view when they have to leave them? Absolutely. But considering the vast amount of parcels they deliver, and how few times issues arise, UPS is an amazing example of an expertly operated business.

I have my medicine delivered through UPS. I take ** which must be refrigerated. The company pack the medicine correctly with ice packs. My problem is the delivery. I have to conclude that UPS drivers cannot read. On the shipping label, right under my name, on top of my address it says "leave by front door ring doorbell". The reason for this is, I'm an older guy and in the afternoons I will take a nap. I have a little Pug who, when the doorbell rings, he barks like crazy. He is my furry alarm clock. This is a monthly delivery. During the winter it doesn't matter much if the driver does not ring the bell, it will generally be cold outside. But during the summer, heat.

UPS customer service takes 20 minutes to find my tracking number in the UPS computer system: an order for a microwave shipped by Best Buy. Reach a lovely but untrained Employee #** - who cannot communicate effectively in the English language. After I repeat the tracking number 3 times and after I request that she add "delivery instructions" to my tracking number, she cannot commit to doing so because she really doesn't understand me. She insists I must get in touch with the shipper Best Buy - to add delivery instructions - although I related that the shipper directed me to call UPS. Call devolves into 20 minutes worth of utterly failed understanding. Wish UPS and Best Buy would train employees who clearly work oversees in a call center, have a minimum of language skill, no training at all.

I received an Invoice on June 23 about an Invoice for an overdue bill of $40. When I call the phone listed on the overdue bill Invoice, I had to wait a long time. Finally, a woman answered the phone and I explained I was asking what the bill was for. The woman had broken English, sounded like she was from India, and was difficult to understand. She continued to read from a script, and could not answer my question. I asked to speak to her manager, and she got extremely defensive and started to speak loudly repeating over and over the same things she had just said, and when I tried to interject, she said, "Let me SPEAK first!" I asked again to speak to her manager, and she was hostile on the phone. When I asked her if she was saying she would not connect me to her manager, she finally said "Hold please." I was on Hold for another five minutes when her manager came on the phone.

I got an email this morning (July 11) stating that UPS was going to deliver my package today. I spent the day AT HOME WAITING for UPS to show up... 12 pm, 1 pm, 2 pm... At around 6 pm I received an email stating that they had ATTEMPTED to deliver my package... Apparently UPS drivers DON'T KNOW HOW TO KNOCK ON DOORS. They didn't even leave a damn REDELIVERY SLIP on my door.

I've had UPS drivers run over three ladders and a wheel barrel. A manager came out to assess the damages and told me there's nothing he can do. He acted as if he didn't believe me and advised me to get a camera. I push my equipment in at the top of my driveway when I'm finished for the day. I laid the ladders sideways so the most they would stick out would be about 4 to 5 inches plenty of room to maneuver around. Their trucks have also skid down my driveway moving large boulders in my landscape. Upon pursuing a claim for at least the cost of one ladder I was told by management that they would have to fire someone.

We spent $500 to send a very important package. The package required a signature. Unfortunately the recipient was not home. I redirected the package to a business address via the UPS portal prior to the final delivery attempt. I received a confirmation page that the package was successfully redirected. UPS intercepted the package prior to the final delivery and sent it back to me. They said the package was damaged but it wasn't. It was securely wrapped in bubble wrap and no damage inside or out. When I tried to get a refund or partial refund, they gave me the runaround - almost 20 emails back and forth. The phone numbers they provide to speak to a supervisor are not good numbers so you can never connect with someone in authority to resolve your problem. UPS simply does not care about its customers. Angry!

They hardly ever deliver on the date that they commit to on their site. We ship from the same parent company in Italy to our location in Cleveland, OH twice a month, and we miss over half the shipments. They always come up with some lame excuse about paperwork, although the paperwork is the same each time. They never help to resolve the issue, and they NEVER give us a credit for missed deliveries, EVEN though they say the shipments are guaranteed! We are a small company that relies on our reputation for getting product out the door on time. We only use their service because the others are just as bad, too bad someone doesn't start up a new company.

Early Wednesday morning 7/5/17 we paid $74.60 at UPS in Dallas to have legal documents overnighted to me in Phoenix. Come Thursday morning 7/6 we find out the carrier was delayed and my documents would not be delivered until 7/7/17, which was the day they were needed for court. Since it was supposed to be an early delivery I was concerned when I hadn't received my package by 8 am. When I called customer service I was told someone would call me back with an ETA.

Why is this company still able to exist. You're not able to leave a review on their site. I order multiple products online and have to deal with these people a lot. Almost all my packages are delayed due to late trailers or some lame excuse. Seriously get your ** together.

Worst website and user portal I've ever experienced! Almost impossible to do simple tasks such as change a delivery location, register for SMS text updates for tracking etc. Overly complicated, clunky and NON user friendly. Someone in the web development or IT dept. needs a reality check. I finally just gave up and will not use UPS for anything in the future. Just read the reviews for their delivery as well and it seems like UPS doesn't care at all about their reputation. I will use FedEx or USPS from now on.

MPLAYER PILFERED AND STOLE MY SHIPMENT FROM THE PACKAGE AND RE-SEALED IT. Item was shipped by a not so careful company that has "CAMERA" in their name. Box weight supposed to be 2 pounds, package was all of 8 OUNCES, 1.5 pounds LIGHT. Delivered to me with the hole re-sealed with UPS quality tape. UPS had the package from door to door, and an employee had to have punched a hole in the box to get the camera part (a lens, rather expensive) out, and the hole ended up the shape of the retail box for that type of lens.

I've had a tv (LG 49 inch) sent and received it. My last screen was damaged and cracked. Sent it back, got a replacement and my 2nd tv was damaged then I got a refund and went to Best Buy. 3rd tv damaged again.

I ordered something online. First delivery attempt failed as the driver logged that he could not access the property. This is a lie. UPS has the gate code, and there is a door to the right of the driveway with clear instructions to dial the apartment number and be buzzed in. No phone call, no notice left, no second attempt made. Instead, the package was sent to the UPS Store, which I cannot get to because I am homebound.

First off. I'll start by saying ** UPS. I ordered a nutrition product and it was supposed to come in 5 to 8 business days. Instead it came 16 business days. Worst part is. I could have got it 2 days earlier. But they don't deliver on weekends. UPS is a joke. FedEx gang.

My experience going to this UPS store with the help of AJ has been the best experience every single time. He is the most helpful employee to everyone and very careful with detail. I appreciate the service they perform there. If anyone ever complains about them there is something wrong with them. Thank you for helping me get my box back to the store AJ!

I’m pretty sure I’ve spoken to all customer service representatives with no resolution. The representatives are absolutely unprofessional. I’ve had a manager raise her voice at me. They constantly try to transfer me to another department (that has nothing to do with my request) and proceeds to put me on hold for 20 minutes and then tells me the same thing and still tries to transfer me again. Janelle from the Long Island City, NY location is absolutely awful, she gives attitude and does not listen to anything you’re saying. I’ve asked her questions so that I can understand the situation and she is just disgusting to speak to. UPS really needs to send them to customer training sessions. These employees really need to learn some manners.

I paid for overnight delivery from Amazon to deliver 2 packages before I left for vacation. Because the plane was 1 hour late arriving at 9:57 in the morning they did not unload the container all day. Now I had contacted customer service and was told my package info would be updated within 2 hours and my package would be delivered the same day or Saturday morning, because of course this was a Friday. After 4 hours I called back and was told they were unable to unload the shipment all day so it would not be delivered until Monday. 4 days for an overnight delivery. I wanted the delivery address changed so it would go to my brothers since I would not be there on Monday. They said they were unable to change it. I asked how they were unable to change it when they were not going to deliver it for 3 more days. He says customer service has no control over what goes on at the centers but refuse to give a number for the center.

On Jun 27 a delivery was scheduled for Wednesday, Jun 28. I waited all day on Jun 28, and finally was advised delivery was changed to Thursday, Jun 29, 3:30p-7:00p. On Thursday, I briefly stepped out about 20 minutes to a nearby ATM machine. Upon returning I found a notice on my door that he attempted to deliver at 12:10p (way before the scheduled 3:30p). I contact UPS's customer service. They told me they would leave the package at their center more than 10-15 miles from my home. I could pick it up there, or wait another 3-4 days for them to reschedule another delivery (which didn't include Jul 4). I ended up spending a lot of time on hold before I could spoke to customer service people. Sometimes I was assured my I would get a call back after they checked the status (of course that never happened). I demanded they deliver my package the next day Friday Jun 30.

I get one day delivery on my package, next day nothing. I contact them to check on the problem, their response: it was sent back to sender because they couldn't deliver it to my address. I wrote down my email, my cellphone number and my house number in case they had any questions or delivery inquiries. Nothing. No one could contact me anywhere for information. Now I have to wait a week and a half for the sender to receive the package and for them to send it back. Ridiculous customer service that you guys have. They claim that sender requested the package to be sent back, when I spoke to the sender, they said no one from UPS had contacted them for any questions or issues.

I had purchased a playset from Gorilla, they used UPS to deliver it. The package arrived at the terminal near my Town in Massachusetts Monday last week, and was supposed to arrive here on Tuesday of last week as well. However, it wasn't delivered. That was 6 days ago and is still not delivered. On Tuesday last week, this was scheduled to get here, we were told the package was loaded in the truck and was on the road (at least this was assured to me by the UPS managers on the terminal). We waited but it wasn't delivered. Then we were told the truck never left the facility.

Accurately my drum set arrived in two boxes shipped from Musician's Friend. I called the shipper as the second box was damaged and open hole. The driver for UPS had SHOVED the two heavy boxes in front of my only door out to the small porch and left. I had nothing to sign. Upon opening over a 100 lbs of drum and hardware I discovered the bent drum hoop and loose screws falling out of the box. Some missing and the unit attached to the drum now loose having been yanked out by whatever caused the hole which appeared to be a fork lift. I am compensated only $25 from the shipper and UPS wanted $13.50 to return what they damaged. I called the shipper was assured a new label would come with the driver to be a free return. I never saw the driver pick up the box on the small front porch and then both shipper and UPS told me it was stolen.

They are truly thieves. I highly recommend that you stay away from them. When shipping items, they sell you an expensive "insurance" claiming that you can recover the cost of the item and shipping cost if the item is delivered broken or gets lost. Guess what? The item that we shipped was delivered shattered, literally in pieces, but after staying on hold for hours to get through to a representative, they refused to refund me a penny -- despite having paid a considerable sums for shipping and for insurance.

The UPS drivers never even bother trying to deliver the packages anymore. I've been waiting all day so I wouldn't miss them and just saw an update saying that they made an attempt to deliver it 4 minutes ago and it was unsuccessful. I've been 8 ft from my front door the entire time and there's not even a notice or anything. Now I'll have to walk to a "package center" to pick it up myself during the summer in Arizona (115+ degrees). Not the first time this has happened. To top it off there's not even an email on their website to complain to the company directly, only one for "lost/damaged packages".

On several occasions I have had been the victim of poor customer service. My packages are never delivered as promised even if it is Next Day Air or I am forced to wait until the next business day which is usually Monday because like today, the delivery was due on Friday. It is unfortunate that their issues become the consumer's problem.

The UPS driver, ran up, dropped it off and ran without letting me sign for it; he totally blew me off. If he had waited 10 seconds to get to my door, I would of refuse the package because it was not ours. Now, a day later this package has been sitting out in the rain, having not been picked up that same day as promised by the customer service agent. I tried five phone numbers and could not get a UPS representative so I gave up. The sixth customer service phone/person wanted to give me a location to drop the box off. I refused, really put off that they expected me to correct their mistake and do their job. Being a very busy business person, I really found this unethical. I refused to take responsibility for this incident/package. The box is still sitting outside our door where it was abandoned. The UPS tracking number is not ours.

I was given a tracking number and a delivery date. When I called because I had not received my package, I was initially told that the package would be delivered by 7PM. Then, I was told that the package had not left the terminal in my city. Then, I was told that the package was in New Jersey. I live in South Carolina. He told me to keep checking the tracking number. He said he could not tell me when my package would arrive. I need my package because it is a part of a marketing campaign that we are involved in on Saturday.

Reckless UPS driver drive nearly T-bone to my car w/ kids at River Place Blvd /Canoas Dr 78730. At the time I was spotted UPS driver coming out on my right side approximating less than 30ft (on 30MPH street) and I have the right of way (he was coming out of the street neighborhood). Usually, I recognized most of my UPS drivers (some are good drivers and some are not). But this driver was doing something to his phone. I tapped my horn to alert him, but he was too focus on his phone by looking down on his laps. And to my second hold down horn and he seems to flipped his middle finger.

What a disgusting operation! Package delivered last night was set inside my open garage. Fine but why do you always fail to ring the doorbell to at least alert us to look at our front doors? Why are the packages always filthy? It is not that way with FedEx and the USPS. Package delivered last night had large gaping holes at 4 locations and it turns out a critical part of the assembly is missing. Now am I losing hours trying to hold them accountable for the damage. They make customer service a hassle. For the 35+ years they have been mucking up the biggest percentage of my deliveries it has been impossible to call the local terminal. Lack of contact is a tactic they use, changing the local terminal numbers every couple of months.

They lost my package from Microsoft (which is very important to me) and didn't even inform me of it for 2 weeks. The way I found out is that I contacted Microsoft support and they told me I'm supposed to have my package for around 2 weeks and after a bit of searching they found out that it got lost, horrible experience. I'll rather use FedEx next time.

The item was being delivered to my house on the days I work. I can't make a simple stupid request to, I don't know, deliver the damn item on the day I don't work but I have to pay $40 to do so? It's a damn simple request. I have since returned the item to the sender on the principle of this crap company who also won't leave me the damn item at my door or even let me pick the damn item up from the UPS location. Extortion much?

I had a time sensitive package shipped to me overnight. After talking to customer service for several hours on the phone {which is in the Philippines}, I was told that they could not find my package. I had to get a replacement on the way ASAP. Got an email from UPS that the replacement would be delivered the next day. I called the distribution center, and talked to Jackie, to see if I could get an early delivery. Jackie told me that I would get it when I get it. I advised Jackie that this is a replacement from them losing the first one. Jackie advised me that the replacement package could get lost too if I asked one more time.

Shipped with UPS most of the existence of our shop. Newest protocol. You ship it with them they only pay you $100 on what they damage or lose. Will no longer guarantee your products unless you pay extra in which online stores cannot collect for to pay you back anything over $100. Person orders online from your store. You ship it according to their rates you are in the hole. Minimum of an extra $2.00 a box. So that rate they quote you is incorrect. The basically take advantage of the shipper.

I ordered 2 air conditioners and paid extra to have them shipped 2 day express. On Thursday, UPS came while I was at work. On Friday, UPS came while I was at work. Then I had to sweat all weekend, because UPS does not deliver on weekends. No. Why would they do that? Just continue coming on weekdays during business hours and being surprised to find me out. On Monday, I left my delivery ticket on my door with a signature, asking the driver to leave my packages. Instead, he left a "final delivery attempt" ticket. Now, 5 days after I was supposed to have my air conditioners, I have to go pick them up myself... On a weekday, during business hours! Fix your policy, UPS.

My insulin was supposed to be delivered on the 16th (next day air) but as of the 19th, still no delivery. Someone fraudulently made a tracking entry that I requested to pick up my meds at the local UPS office. This company's practices are fraudulent, unethical, and illegal. Next day air fees, horrible customer service, and erroneous tracking entries are all acceptable practices apparently. If I could access the tracking entries login; I would file federal felony charges (RX meds are controlled by DEA). Avoid using UPS and reduce stress.

I asked for help preparing two packages. The agent chided me that I was supposed to prepare the packages before coming to the store. I bought a roll of clear packaging tape, marked up 800% to 8$, and prepared my own packages. When I asked the same agent if the packages looked good and would arrive at their destinations, he replied, "Hopefully," in what I thought was a threatening tone. I exited, not wanting to provoke the agent further for fear he would divert my packages.

I have packages delivered to my home and my business several times a week. I have been having a problem with UPS drivers, in particular, for at least 5 years. She doesn't want to get out of her truck, so lies to UPS and says I live in a gated community (I don't) or that there was "ice" on my sidewalk (there wasn't, the walk across the lawn was shoveled and salted and we don't have "sidewalks" in our neighborhood in front of or between houses) or, the kicker, that "there were too many branches and leaves over the walkway so I couldn't deliver the package" then she sits in her comfy truck and doesn't bother to exit the truck to deliver the package.

This is an update to my previous complaint about a lost shipment. Because the label came off of the shipment, lost and found opened the package to locate identifying information. They misprinted the address they found inside so the package was delivered to the wrong address ON THE EXPECTED DELIVERY DATE. The package remained at that wrong address for over two weeks until lost and found eventually located it after corporate customer service got involved. The recipient called the UPS facility in the city where the package had been delivered and arranged to pick it up at the UPS facility. The contents of the shipment were intact and the shipping charges were reimbursed to the sender. It is worth noting that this triangle of errors began with a label that had been applied poorly at the counter by the UPS agent. Apply your own labels to be certain they are secure.

I order things online FOR THE CONVENIENCE of having them delivered to my door. Every single time a package has been sent to me via UPS, they lie through their teeth saying no one was home to deliver the package. I order things a lot, so when I know I have a package out for delivery I make sure I am home or I leave instructions to leave it at the door.

I cancelled my Amazon Prime account due to UPS' poor customer service. I see no point in paying for a service where I am promised expedited shipping and I don't get it. UPS either delivers the package to the wrong door or I have to get it from an access point, and their customer service is horrible. If I could give UPS 1/2 a star I would.

UPS is the worst delivery service. We moved into a new community 3 months ago. I ordered something from UCLA which was shipped by UPS. For the second time now they are unable to find the address (which is funny because I saw a UPS truck yesterday delivering to my neighbors right next door). But instead of sending me an email or calling me they just updated the delivery to "Receiver requested package to be held at UPS facility". First of all, NO I DID NOT. And second, I would not have chosen the one which is an hour away from my place if I would have requested it. So I am on the phone with customer service and they are telling me I would have to pick it up there because they now cannot change it anymore... You know what, just send it back please. I will find another store that can send it via FedEx or USPS.

I have been very dissatisfied with UPS for some time now. In January 2015 they lost three shipments of mine and would not pay for them citing that they were not packaged properly. We had shipped 100's of these packages with them prior to this event and after before switching to FedEx. These are big packages that I paid extra handling charges on. I ask them if it was the packaging then why could they not return the defective packaging to me. I was told it could not be located. In the long and short of it I battled with them for six month and finally gave up.

Overnight delivery was scheduled for Monday. Not delivered, found the note on the door "pick up at local UPS store tomorrow". The next day went to UPS store, package is not there. Called UPS complaint department - was told by UPS representative supervisor that the local UPS store has refused the package twice for "unknown reasons, then for "contractual reasons, then "for reasons we can't tell you". That was a lie. Package was never refused, has never attempted to be delivered to the local UPS store. And later on, the UPS customer service stated "sorry for misunderstanding" when the local UPS store representative called them to confront. Then came another excuses "signature was required". No was not. "Under discretion of the driver if location seems unsafe." Well it is a private house in upscale neighborhood and in the gated community. I have UPS delivered more valuable items dropped at the door no questions asked.

Like many others that I'm sure this has happened to, I'm extremely disappointed, because this is becoming more problematic than I would like it to be. You wait home all day just so you don't miss your package, estimate is 8pm, so you literally stay home All day. And then come to find out "a first attempt was made". That's funny because I never heard the bell ring AND on top of that, I went downstairs to get the "notification" that they supposedly left, NOTHING! So, you're going to tell me you "attempted" a delivery, yet no proof. When I call customer service, they ask if I would like to pick it up at a location nowhere near my home, umm no! That defeats the whole purpose of me spending my one day off to wait for my package! UPS, you need to get your stuff together, because some of your employees aren't doing their job and it's a big inconvenience for other people.

The package was shipped Monday morning. It was supposed to be a speedy delivery, Tuesday morning. Never came in the morning, then UPS said it would be delivered throughout the day. Stayed here waiting till 8 pm and nothing. Early Wednesday, the UPS said it was going to be delivered in the morning. At noon they said it would take a max 2 hours. Now it is 3 pm and they say it will be delivered today. How can I believe them? Now they say on twitter that there is no info on the package saying that it should be delivered fast. They are basically saying I lied. They are the ones lying. If they had told us it was going to take more than 48 hours, we would have gone with FedEx. My recommendation: if you need a reliable delivery company, don't go with UPS. Detail: the package had to travel only 80 miles!

UPS SurePost - I think this is the most efficient and fast service. On many occasions they delivered the package before the estimated day. I have received at least 40 to 50 packages last year. Maybe about 2 packages didn't arrive on time. There is another problem. Most of the time the driver doesn't ring the bell. So I have to constantly track the package to know that it was delivered. However, I'm satisfied with their overall service.

I sent a package to Canada (shoes) and declared the value at $80 and the Clark prints another paper and write 800 on it. At first, I did not catch the mistake. I called the store and he admitted his mistake and said he would correct it. He did nothing and later denied he made a mistake. I called UPS and they called me back to inform me that it was my mistake and I should not sign anything before reading it.

On 5-7-2017 my wife ordered me a stained glass kit from Anything In Stained Glass, which is in Maryland. I live in Texas. UPS had given me a date to receive my package. I did not get it so I called UPS and was told yet another date, then another, then they said my package accidentally got sent to California. Well after that they claimed they lost it. I have been on the phone with them a few times and got promises that never came true. Anything In Stained Glass did resend me another, which they had to send via UPS because of a contract obligation. I finally received my package on 5-26/2017. This was the package resent by Anything In Stained Glass. I refuse to ever use UPS because of their poor customer service and total lack of accountability.

If I could give it zero stars I would. How you gonna say you can't deliver to my house then go? I tried at the office when the UPS never even came by the place. I get deliveries all the time. Wow why you gonna lie like that? Very bad experience. Never will I use UPS again so I don't even know if I'm gonna get my packages.

Anyone looking for a HUGE box of new Converse shoes? Well, they were delivered to my house in La Jolla, my husband's name as sender and recipient, but we have nothing to do with these shoes. Moreover we don't want them. Tried to call UPS to ask them to come pick it up and got endless transfers. I'm not lifting this heavy box, nor spending any more time on hold. It'll sit outside until I throw it in the garbage.

UPS dropped off a package on the door step and it was stolen. I made a claim and after a month and a half they finally paid a fraction of what the package was valued. Worst customer service ever. Won't back up their customers at all. I will never use UPS again. FedEx is the way to go.

I just had a package delivered to me by them yesterday. My experience was so bad that I wrote to Amazon and recommended they stop using UPS for their shipping. I received a package with no shipping box. The label was just slapped onto the product box. The box looked like the driver had gotten out of his truck, put it on the ground and kicked it all the way to my door. I would never recommend using UPS to anyone!