United Parcel Service - UPS Reviews

I am a truck driver, and I've only been driving 19 yrs. The scene I witnessed at Pilot Travel Center in Gilman, Il was what all other drivers have to put up with, because of the arrogance and total disregard for other drivers. UPS Trk#**, sitting in fuel bay for 30 minutes, after his 30 minute test break, then he decides to fuel, knowing other drivers behind him need to get fuel. Plenty parking at site. I asked driver if he was ok, as employee at travel center is repeatedly making announcements to move out of fuel bay if not fueling, he remained sitting at fuel bay.UPS, your drivers are not above or better than other company drivers. We all have the responsibility to get our loads to customers on time. Blatant disregard for others is why a lot of drivers regard your drivers as snobs, and we know your drivers could care less.

My stuff is always here when they say and my driver is great, so nice, and does his job great. Our stuff has never been damaged. I don't think you would never be sorry if you used UPS. I am very satisfied with them.

Very poor communications and very slow service. The site is hard to navigate and service people very unhelpful. I was not told the truth and there was no follow up!!!

I have seen them throw packages, drop them, kick them. They just do not care at all. Their pricing is so high it is way out of control. When you send a package just to another state close by, and it costs $59.00 for only 15 lbs. that is unheard of anymore. If they took good care of your package that's one thing, but when they destroy them no way!

Most of the time our products we order come to us in great condition. But, sometimes they are in bad shape. We have been lucky to get all of our products considering the packaging has been torn open at times! All in all the service has been fine.

Leave in more secure spot not right in middle of porch, be a little gentler with boxes so they do not get rips or dents or damaged in any way. Good you can track online and that you can receive email or texts updates.

The person who delivers my packages, knocks on my door to let me know he delivered a package and then comes back up road to see if I got it. I really appreciate that! I live in a Senior community and it helps.

In all the years I’ve done business with UPS, only twice have I received damaged parcels. UPS is quick to address any problems with deliveries and make it right. Overall experiences have been positive. I’ve never encountered rude or surly drivers, always friendly and courteous. So far there have been no errant deliveries to track down.

This company has told me that they cannot deliver to my house. For my address cannot be found. I live just off highway 400 north. Between two highways. I live of what was highway 69 north. So how hard is that in delivering a package. I now have all my deliveries coming from Canada Post. For that is the one sure way that I will get my package delivered to my door, or mail box.

I have always been told a different price by different people for one pkg. that I want to send and it depends who you talk to at UPS about prices. This is all in one day. Just one box and I get different info. you can you trust? I don't like it at all. Very frustrating.

UPS is and has always been a great company. There is a delivery person in my area that remembers me from when I had the main flower shop on Main street. He still says hello and asks me how I am!!!! Keep up the good work!

I had some fruit overnighted and it came and I was not home so they left me a blank UPS sticker with nothing on it. Nowhere my package was. No when my package would be delivered, I called they told me where to pick up. I drove there to pick up. And No package! I called them to have it delivered again. They said they would. 4 days later I called them again. And my package was nowhere to be found. They said they would deal with sender. WHAT! I’m the one that was affected by their incompetence of delivering a package. Horrible service.

They are on time but really a little costly, but they were great friendly staff, always answered all my questions and didn’t have a issue. I would use them in the future if I needed them.

My deliveries have always been on time. No damages to my packages and they place them in a secured area if I am not in. I can count on them for my shopping and everyday shipping needs.They're a great service.

UPS is everything the postal service isn't and that's generally a good thing. Packages are delivered timely and professionally. They can be a good deal more money but usually they are worth it. Their service that leans on the post office was a bad idea.

I have not had any problems with getting my letters and package time when I order them. All my package comes when they are supposed to. You can always set a date and time to pick up your package if you don't want it delivered because you won't be home to get it.

The driver said “no such address.” I had to pickup my package at their store. That is not good customer service, just laziness. Customer service is a lost art if you ask me and it’s not just UPS... USPS is also guilty, it seems no one cares anymore.

I find 2 things about UPS that are important. They know who we are, since we go to the same office all the time. Therefore information is right there saving us time. We know when the package is going to be delivered and to this day we have never been disappointed. This is a bit more expensive than USPS but worth the pennies to get things out, and there are no surprises.

UPS for the most part does a very good job in both delivery and pick up. In all the years I have used them there has only been one incident that was negative. I haven't shipped anything recently with them so I am not sure if they are still more expensive than USPS so I won't comment on cost. Most of the companies I shop with online use UPS and I satisfied with the service.

They are normally consistent. Always knock on door and always bring package to front door. They are very professional and kind. I probably have only had 1 bad experience with them out of hundreds of great experiences. Also, management will follow up when there are problems. I do feel they care about my business.

UPS sucks in every way. They even lie about making delivery attempts when they're too lazy to do their job and actually deliver the parcels, and instead they deliver them directly to a drop-off location that's usually out of the way for the customer, and expect the customer to pick it up which defeats the purpose of using a courier if the items are not being delivered to a person's home.

They are usually good but I had a package delivered from Ca. To Colorado on 12/29 and didn't get there till 1-8.... Usually it only takes a few days. They really are usually good and maybe cause of New Years...

UPS does not meet their guaranteed delivery date (it has missed 2 in the past 2 months for me). They also do not update on package status online, as proposed, they are very vague on their descriptions on where the packages are.

They always deliver on time, no matter what. My package is intact. The customer service is excellent, they will always knock to let me know my package is outside. Unless I need to sign.

I send and receive a lot of packages. The majority of the time (75%) when I received a damage package UPS was the carrier. Rarely are the damaged boxes delivered by FedEx or USPS. Sometimes when the boxes arrive I can't believe things aren't missing.

This is the worst delivery company, it's been a week after the first attempt to deliver my package and several phone calls to UPS to check where is my item, it is sitting at some delivery point where you have to drive to pick it up. For a week, after instructing UPS never to deliver to place like this but to my home, package has not been picked up by driver and I spent several days sitting at home waiting. I don't even want the purchase anymore, I am that mad!

We had a driver that physically put his hands on me, shove me and then take a package that he had just handed off to me, out of my hands and back to the facility. I had contacted UPS that I had been having trouble with this driver for a while and they did nothing. I had video of the incident and they wouldn't look at it. Because I am the only one at the store, the driver has been allowed to get away with questionable behavior because there is no one here to collaborate the incidents. I asked UPS to have a different driver to come to my place of business and I still get the same guy.

Will drop your mail and packages wherever it’s convenient for them, feedback results rarely get back to you resolved. More like ignored. I’m still holding of three different people, one two blocks from where I live.

UPS email notification of shipment transit does not match projected delivery time. UPS uses a ‘COMMITMENT TIME FOR DELIVERY’ but in the small print UPS tells the recipient that the 3:00 PM commitment could be as late as 9:00 PM.

No issues with UPS. I receive email when packages are delivered and they try to conceal smaller ones inside my doors. I've used this service for the past 10 years. They continue to improve with time. Kudos to UPS.

Reliable in delivery service. Offer many different delivery types so time and finances can be worked with. Many locations that are convenient. Staff always polite and helpful even during busy seasons.

The deliverer is always so courteous. Our packages are handled with care. Although in a hurry, they take time to converse a little. Respect is key to success! I can trust that whether I am shipping or on the receiving end, my packages will be handled first class.

I most recently used the service to ship Christmas gifts. It cost $60 and took over a week to get there. Receiving packages from merchants is timely and good, but I will never privately ship through them again.

I've never had a problem with UPS, my items reach me in expected time and intact. I appreciate ups and their employees. I've had issues with businesses I've ordered from, but I've never experienced any issues with ups or the employees who deliver/Ship my items honestly.

UPS is one of the oldest shipping companies. I receive majority of my packages from UPS. They always ring the bell and if we are not at home, they have even left a package at a UPS agent in the area, which was so much better than having to wait for the package to be redelivered. We usually always have the same driver, which makes a difference as well.

The UPS driver are always so kind and courteous. Federal Express drivers are the same also. I have always preferred UPS because I think that is what Amazon uses most of the time and I order a great deal from Amazon.

I have one issue and it’s a big one. My area there is no hold for pickup. If there is your customer service can’t figure it out and help me. My second issue is consistency. You have none. One day you get me a delivery at 10 a.m., the next time I am waiting all damn day. The issue here isn’t you guys not showing up on the day it’s supposed to, but acting like a damn cable company and making me wait from 8 a.m to 8 pm. I live on a busy street and have had packages stolen so I have to sit like an idiot in the window like a damn crackhead waiting for you. FedEx I can ask for it to stay at the facility and go pick it up. USPS same thing. Not you. Have to sit and hope for the best.

Had item shipped to me. I use UPS a lot with packages, always do well. If problem receiving package they "UPS” take care of it. No questions asked. :) Drivers are always very nice. If package weight is large driver would offer to help with it bring in if I catch him when he is dropping off.

I have had excellent results with UPS; however when they partner with USPS in final delivery there is considerable delay experienced. My recent package stayed at the San Antonio transfer station location before USPS accepted it into their tracking system for final delivery locally.

UPS refused to deliver my packages to my front door (3rd floor apt. Bldg.) They attempted delivery to the mgrs. Office but when the office refused, the driver then took the packages to the UPS drop point, some 5-6 miles away. Unacceptable!! I had to return twice to the drop point to pick up a package that was supposed to be there the first time I received a notice. UPS really disappointed me.

The packages always get to the destination on time and no damage. The counter service staff are always pleasant and answers my many questions. I have never had any problems with my deliveries to people or my deliveries to me.

I've always has great service with UPS. I receive a lot of packages and most arrive sooner than expected, in good shape also. At Christmas I had ordered a gift for my daughter that turned out to be too heavy for me to get down 2 flights of stairs so I thought I'd try a UPS pickup. It turned out that I can do this without a fee. Fantastic!

I sent a large parcel with collectible figures in it 6 in total which they were to package in store from N.J. down to my home residence in Florida while visiting my father. I arrived home the parcel arrived a few days later and was smashed, and the figures boxes were crushed and damaged and one figure was not even in the box. These figures were all purchased new and were in mint condition and now they are not, since Dec 7th I am still waiting on them to process a damage claim. Over a month to process a claim for something they damaged, and an item they never packaged which in my eyes means they stole it, is absurd.

Ring the bell if person inside needs help to bring in a box then help them.

I have found that they are not reliable with deliveries, and take extra days to deliver packages to my address, which they have been delivering to for 15+ yrs. They state that either my address is wrong or there is no such address. I have had the same address for 25+ yrs.

I generally use this company to ship because depending on the product being shipped the rates aren’t high. The expected delivery date is usually 95% accurate, the location of the UPS, and employees are personable and willing to answer any questions you may have.

UPS is not consistent in delivery times or delivery personnel, therefore, it has a who gives a care attitude seemingly. If I have a choice when making a purchase I choose FedEx, otherwise I purchase through Amazon who has their own service.

I trust UPS... I've used them many times in the past & have never had any problems. I like that I can track the delivery. I also like the fact that they have a local store to go to even on Saturdays to pick up or send out deliveries. You can also ask to have your deliveries sent to the store instead of left off at your door step... So no worry of someone stealing your packages. Easy in & out.

Driver very nice, friendly and helpful get the package in my door for me. Packages are always intact, not broken or torn. I am a lady of 65 years. They are always welling to take my return, they are on the time within the time allot.

Great service, never had a problem with them. Once in a while a couple of neighbors had our package because left at wrong unit number. Otherwise they let us know if rescheduled or when delivery was changed or running late.

UPS used to be the gold standard for shipping, in my view. However, when there's a glitch, they seem to get caught up in their own internal processes instead of solving the problem as viewed by the customer. For example, I had a package that was being sent to be held for me at a regional UPS center because the shipper couldn't recognize my address. I also asked if it could be sent to a closer Walgreens for pickup rather than the UPS center. They said it could, and I said I'd let them know if I wanted to do that. A couple of days later, I saw via the tracking info that it was waiting for me at Walgreens. I never requested that, I simply asked if it was possible. If I hadn't proactively checked about it, it would have been returned after sitting there for a few days.

Dependable most of the time, lost the packages few times over past years but such problems also happens to other carriers. Use their ground service 90% of the time, feels more reliable than postal service. Damage claim process needs to improve.

UPS is extremely efficient until my packages have to go through the North Houston facility. That's where my packages stall and sometimes get lost. I'm waiting on a package right now and as soon as I saw it had arrived at the North Houston facility, I knew it would not arrive as expected and I was right because it's delayed two days now. Over the holidays, I had a package lost. It's ineffective all year, not just the busy season.

Amazon shipped pkg. to Park City UT. Tracking showed delivered on time, driver release, at 12:30 pm on Thurs. 1/3/19. Recipient did not see package until after 8 pm the next day. We assumed it was stolen!

They don’t care how your packages are treated. They lie about when they are deliver and document handing the package to someone. A lot of times you don’t even get your packages. I have had to deliver packages to addresses myself. They and most of the other companies are horrible and don’t care about their deliveries.

I have never had trouble with the company. I started using them when I started school because I could my school books cheaper through Amazon.

Expensive and slow delivery. Long lines at the post office. Packages arrive dented and sometimes the items inside are damaged. Packages take longer to arrive than stated. Packages are frequently left out in the rain unprotected.

We had a driver drop off a tv in the rain at my daughter's home. When he came to pick it back up he never scanned it in system. So company was not sure where the TV was. Driver said he forgot to scan the pickup for return. In my town we have a better experience with our driver. Same state could be a location area problem. UPS doesn’t ring or knock on door when dropping off. Their prices are way too high.

Always on-time with their deliveries. Their application in which they provide me to track any package in their system with my name on it, is great. They leave the package where it is not visible to porch pirates.

They broke my last 6 shipments, drivers are rude and insensitive and can't follow directions on the box. If it states leave at front door and knock, follow directions. Don't take the box somewhere on the complex. I can't go hunt it down constantly.

UPS lost a huge box with a drum stool, a winter coat and 2 music stands. The delivery information was incorrect and it never arrived. The tracking process was nonexistent and the package has never been found and UPS could care less. Customer service is inept and not given the tools to help.

The last package I sent via UPS was received only one day later; 4 months ago I sent a package to the same address via USPS, it took 5 days. I don't send a lot of packages, but I will definitely use UPS more often.

My dilemma, and my frustration with UPS is beyond describable. Jan. 17th my package was meant for guaranteed delivery. I however received a notice slip saying my package would be available for pickup the next business day after 1 pm, at the UPS access point- Langley Stop N Shop. I went next business day, and the next following three days to confirm if my package arrived for me and was not. Finally Monday after work I came home to another notification slip saying my package had a final delivery attempt that was missed. I was confused and frustrated because my package was meant to be at the UPS access point for pickup.

Our regular driver will leave our packages on the porch if we are not home. I’ve seen others just dump the package anywhere. It is somewhat hard to deliver on very hot days in our city. We provide a cool bottle of water when necessary.

I usually mail some of my clothes to my destinations when I travel. A little bit more expensive but they don't have a gorilla in the back who throws your boxes around and "accidentally breaks" your luggage and then some things are always "lost" forever. I've lost solid silver rodeo belt buckles and other expensive to replace items with the airport handling of checked baggage, that you pay for! UPS usually delivers my clothes and quality items in good shape and nary a loss. There was the one time a box of expensive things broke but all my things were still there. UPS drivers are always friendly even in horrible weather.

They couldn't find my address, even though they had my phone number. Tracking was impossible, the tracking so site was cumbersome and difficult to navigate particularly for someone who is mildly disabled.

I've always used UPS. Their cost is fair. Their delivery and tracking are excellent. They pull up on my street, blow their horn and put package by front door. I like the horn signal that they are at my house. It's a heads-up and my package doesn't sit out side unattended.

We live in a very rural area and it must be a nightmare to try and find addresses. Most of the drivers are very keen and studious and usually we get delivery on time even when we're not home. They have been known to leave packages over our fence and under my Jeep and around my dogs.

They consistently refuse to leave parcels on our front porch. Several of our parcels have been ruined as a result. We have tried calling to complain, but they make that so difficult it is almost impossible.

Recently ordered at part from a company in Hialeah, Fl. They shipped it via UPS. UPS sent it all the way up to Orlando and turned it over to the USPS. The USPS shipped it back down to their distribution center on Opa-Lacka, FL for delivery to West Palm Beach. By the way, Hialeah, Fl is the next town over from Opa-Lacka, Fl.

Parcels were left outside gate where anyone could grab them! This was the second time this has happened. Very irresponsible. There is no driver option listed for driver to leave parcels inside gate.

Frequent problems with deliveries, they expect you to go pick up stuff instead and will try to tell you that they "attempted delivery but you weren't home, or the "business was closed", etc. When clearly that is not true.

Coat over 100 dollars to send three packages two weeks before Christmas and the gifts only cost the same. I didn't need it to be there fast since I had plenty of time but didn't want to wait at the post office. I was paying for convenience. The whole time in line this woman working complaining about how she hadn't had a bathroom break all day and nobody to help her to everyone.

The driver left our package at the wrong address. We called to complain. He told us to retrieve it ourselves. He never did get our package to us - ($200) package to be exact and UPS doesn't care, to this day it was never made right with us - worst driver ever.

The driver left my package right in front of my front door and someone took it. He/She could have put it to side of the door. I understand that sometimes they have no choice but some times they do.

After numerous attempts to resolve continuous issues with United Parcel Service regarding reimbursement and compensation for stoppage of deliveries, held deliveries, and loss expenses for incidental damages, the company has refused to negotiate or take accountability for their lack of service. There has been several phone calls, Better Business Bureau filings, and in-store attempts to address issues related to this inconvenience. Delivery interruptions occurred between 11/2018-1/2019, but was assured future issues would cease. However, the loss occurred and undue stress regarding these issues is NOT resolved to me, the paying customer. I will discourage any reputable company from conducting business with the offensive and unresponsible company.

UPS driver knocked ONCE. When I got to the door, they were gone with my package, left a note saying it would be at the nearest UPS Store. Called customer service to get the package re-delivered, customer service rep was VERY unhelpful, kept putting me on hold. Without even saying, "Give me a sec," overall experience was extremely unprofessional and annoying.

UPS is always on time, on the day they said they were going to deliver. Sometimes my dog food that arrives in a box, would end up crushed on a corner. Yes it’s dog food, and the cans were okay. So no big deal.

The only problem I have with them is their hours of operation. I like early hours as I can't go later due to work and they don't open on Sunday nor until sometimes 08:15. Otherwise, they are friendly and knowledgeable.

Having worked for UPS, I know pkgs get handled roughly, but in Bartlesville, when I mail at there local store, the people are friendly and knowledgeable. You hand them your pkg and they handle the rest. It is almost too easy.

When they finally deliver the package, I have to look all over for it. They leave them under trees 300 feet from my house. In the bar ditch. Anywhere it is handy for them. I have complained, but it does no good. They say that it is on the porch or that there is proof of delivery. Not true.

My daughter's Christmas present was delivered to the vacant house next door, where left undiscovered for 24 hours, it was ravaged by animals (food inside). I fought for two weeks with the customer service department to even open a claim. Then the driver went back to my daughter's house and picked up a package delivered by another company. She discovered the package wasn't delivered and contacted the shipper. Then one week later, he dropped off the package picked up in error with a damage label on it. Not once did any individual I spoke with at UPS admit their error. Finally yesterday - after almost four weeks of communication - they approved the claim. Horrible experience overall.

We have local UPS shipping store & ship things out during year & Christmas presents & never had problem on my end or for recipient that I know of —works for me! Never had any problem I’m aware of & I can always track my packages with their tracking number so I personally never had a problem w/ UPS so I always use their service.

I had a package delivered the other day I was not here and UPS did not leave it like they normally do. Now I have to go to the center and pick it up which is out-of-the-way. In most cases they either leave the package here or bring it back the next day. There is also a lady in the office downstairs which accepts packages.

Ships on time. Always left near door or dropped inside accordingly. Nice friendly drivers. Packages are always in good shape. UPS is my preference. Knocks on door if not open. I really appreciate their service.

Lost my parcel after leaving a notice saying no one home. I signed the waiver but he never came back. Claimed he came twice but no footprints to confirm that (snowed every day). (Hope he enjoyed my wife's X-mas present.) Took me 12 hours of phone time to rectify (unsuccessfully) and in the end I had bank reverse the payment as I had used my bank Visa. Those 12 hrs had me speaking to Mexico, Toronto and Malaysia with much frustration. They insisted that I remit a copy of my paid invoice but naturally that was in the shipment so compliment was not possible.

Mailing cookies to the west coast, we first went to US Post Office - even though it was three weeks before Christmas, even their fastest shipping would not arrive at the destination in time, although they were cheap. Next we went to FedEx and nearly fainted at the cost - over a hundred dollars to deliver the cookies. We went home and ate some cookies to comfort ourselves. Then we went to UPS. The price was reasonable, under $30, the delivery was slow but the cookies would arrive before Christmas. They did get to the destination on the day expected and they were in PERFECT condition, so except for the extremely (I thought) slow delivery time, I was quite satisfied with UPS.

They have been delivering my packages to the wrong address for years. I have complained to this co. and nothing was getting done about it because they just didn't care. UNTIL I went on Twitter. "Hopefully" something will get done about this. The jury is still out.

They deliver the packages exactly base on delivery tracking time. Hi hi honey can be seen online. Also if no one is home usually the box is out of the sight which can’t been seen when people drive by.

I find the customer service at UPS not up to par. UPS is expensive and they do not provide the customer service they should. I had a package that was never delivered and was insured and I have been waiting for months for reimbursement. Drivers are overworked and poor conditions.

I am in the process of moving from Fort Lauderdale, Florida to Portland Oregon. Since I am not immediately sending furniture, etc, I am shipping several boxes with household items. I researched other less expensive methods such as Busfreighter but due to online pictures and reviews, I decided to go with the more expensive route, UPS, thinking my shipments would be handled with greater care. Unfortunately, my perception of UPS was wrong. Most of my boxes arrived tattered and torn... No better than the pictures submitted by users of Busfreighter. My shipments arrived over a 3 day period.

So Saturday my package was sent overnight from New York. I am in Los Angeles. It contained my credit card. It showed it would arrive Monday. I paid for hotel and waited. It's Wednesday and still not here. Package was showing 2 locations in NY and Kentucky. They blamed bad weather. Then they said I am confused.I showed them recipe. Bad, not reliable company. Do not use for anything important.

I rate my experience with the UPS store 2392 NO STARS. I called the UPS store # 2392 located: 6366 Commerce Blvd Rohnert Park, CA 94928. Called at 4:55 pm January 22, 2019 Tuesday. Spoke with Manager ** over the phone. I asked for a price on printing three black and white sheets if I were to email her and have her print it for me. I was told from ** there’s a $2 computer charge and for however much the printing is. I was in disbelieved and had to reassured I was hearing it correctly and repeated it to her and she repeated back to me. After I had turned over to my significant other and told him “that’s ridiculous”, ** hung up on me.

Daughter still hasn’t received packages sent week ago, price was 47 dollars for two medium boxes- outrageous. I will be looking into a different service, it is unfortunate that our postal system has gotten this bad. Only good thing was the workers who are amazing, but they have no control over the system.

UPS always delivers to our address when USPS won't. Always on time and friendly drivers willing to go the extra mile. He literally ran 3/10 mile down our snowy road to make sure a Christmas gift got here!

I feel this company should allow for alternate delivery sites for the receiving parties. This would eliminate packages from being left in open spaces. Due to the rash of missing or stolen goods, allowing a customer to choose a UPS store as a delivery site, would change my overall grades to excellent. The delivery personnel are very professional, yet delivery times vary so much, it is impossible to always be home to wait for a package within a four or five hour window.

This company has said they tried to deliver packages when they did not. Just recently a package that was due to be delivered on Jan 5 was returned to the original location by the 8th. No one tried to deliver it. We have a ring doorbell which records the deliveries and no one came to our door. When we reported this we did not get a call by the supervisor as promised.

UPS has always been extremely friendly, extremely helpful, and I’ve never felt ripped off by the cost of the shipping. The people who delivered to my house are wonderful. They are very good about watching for dogs and kids and they get to know the family that lives there. I really like this company and will continue to use them every chance I get.

This last shipment which was around the holiday it was on time as told and it needed a signature which was given which I was happy. They rung doorbell unlike FedEx, and United Postal Service. United Parcel Services has really gotten better over the years with and my merchandise was not damaged at all, just want to I give them a a++++++ rating.

It took 4 days to accomplish a "next day" pick up transaction. The first time, on a Thursday, the yahoos put the shipping label in the mail box up the street. They were supposed to "pick up" the package. Then when they finally showed, on Monday, with instructions where it would be... they went to the wrong area. I missed 3 days of work due to UPS idiots!!!

There is no comparison of UPS versus any of the others. Over many years of shipping, both commercially and personally, UPS has improved constantly and provides accurate, updated information on line instantly, follows up and is dependable with careful handling a bonus.

Purchased item from macy's.com ten days ago. Have not received it as yet. Tried to contact Macy's and UPS, keep getting error message on both sites when I put in order number of tracking number! I will never buy from Macy's again.

I am disabled. UPS leaves packages in unsafe parts of my front yard. They come after I go to bed. Packages are delayed often. They place them blocking entrance and egress of my front door and are a fire hazard. The 800 number is not helpful because deliveries are managed locally and management is as bad as the drivers.

I use UPS thru the UPS store on Preston at Frankford... do a great job! Have good suggestions, honest and friendly and cost effective. And, you do not have to wait in line. Keep up the good work.

UPS drops the ball when they transfer off packages to USPS. This always adds 1-2 days delivery time. If UPS is over burdened, they shouldn’t accept the package. Specifically, this relates to Amazon packages.

Last parcel I shipped UPS wanted $49.00. Took it to FedEx. They charged me $36.00 plus the large box I sent was there in two days. The last box that was shipped to me by UPS stated it was on the truck to be delivered but was not dropped that day, they said because of weather (weather was 50° and sunny) so when I checked it was still on the truck and just did not get delivered. My daughter's company also stopped using UPS due to late parcels and high prices. Really use to like UPS but service is down and prices are up.

UPS is consistently timely and places packages out of sight from the street view unlike other carriers. I appreciate the condition of the items and the condition of the boxes - have never had any damaged or broken items shipped by UPS.

My delivery window was from 930 am to 130 pm and it's 5 pm no delivery. I contact them. They say that's just a guideline. But being off over 4 hours I dont consider a guideline. I have to sign for this package so I am stuck at home waiting for it. They now tell me by the end of the day. They are incompetent and liars.

Ordered a package from Best Buy that shipped all the way from Minnesota. Arrived in state, then was inexplicably transferred to my local post office for delivery. This caused a three-day delay in my delivery time.

As a small business, we ship items all over the USA, and UPS has destroyed so many items over the last 5 years. You know it's bad when every UPS driver you encounter tells you to NOT mark "fragile" on packages because that encourages the warehouse workers to manhandle the box. We've filed a police report for an item that was stolen by a UPS driver, after the insurance claim was closed 3 times from within to cover it up. Don't bother purchasing the insurance as they don't honorably inspect the item and will make-up reasons to decline the claim so they don't have to pay. Finally, and probably my biggest complaint is that now one must pay nearly $5 to get a signature upon delivery, which used to be included in shipping costs, and it still is with FedEx.

Almost every delivery I get with UPS is either lost or missed the delivery date. Even if I pay extra for guaranteed delivery by a certain date that date is missed. No more dealing with UPS. I'd rather deal with the US Postal Service or FedEx.

I usually use UPS for convenience in shipping pkgs to my son in Colo. A few years back my son did not receive Christmas pkg from me. Broke my heart. Tracking pkg showed driver delivered pkg to another address (nowhere near my son) and signed it had been delivered. Gift box included personal items, pics, etc which were irreplaceable and the person who incorrectly rec'd the pkg refused to return it to correct address. I did receive insured amt from UPS and driver was either fired or suspended.

I like that they ring the doorbell after delivering a package, so I can bring it in right away. Also, if they don't see a car in the driveway they put it where it is difficult to see from the road. Great company!

Have been very happy with UPS over the busy holidays. Try to put the package in a nonconspicuous place at the door. Rings the door bell when package is delivered and get messages on tracking my package. I have no complaints.

When I placed my order it was being shipped by UPS then on the day it was originally scheduled for delivery it now says it was handed over to the local post office Tuesday morning at 7 am. It is now Wednesday evening at 5:45 pm, still no package and still sitting at the post office. Great service haha.

UPS takes good care of my packages and I really like being able to track a shipment and receive updates. Tracking information is accurate and I am alerted as soon as the package is delivered. This really assist in avoiding package theft.

I greatly enjoy the convenience of locations, friendliness of employees and the speed and reliability of delivery. USPS always has convenient locations, I like that they offer passport services and the good old fashion way of buying stamps and boxes at the post office vs online or printing from home. Staff are always helpful!

Always fast, always on time, use every month, best way to ship. IS A DEPENDABLE, ACCOUNTABLE SHIPPER. Way better, way faster than USPS plus their tracking is very accurate. I never use USPS unless it is an item I bought that has free shipping (USPS) and that usually takes twice as long.

Had a package sent, someone returned it back to vendor without my permission so I had another sent by the vendor to a different address where my recipient would be. As this was an EXTREMELY critical item (aircraft part, with AOG), I have a duplicate order OVERNIGHTED! NEITHER package made it and they had every excuse in the book. A YEAR LATER, they are still hounding me for money after trying to BRIBE me to pay them and they would issue a full credit if I gave them all my FedEx work. You just can't make this stuff up.

Throw and break packages, leave in rain puddles, rude delivery people, do not follow written delivery instructions, not reliable, change times and delivery dates frequently, not courteous, will not dialogue with customer.

UPS is certainly better than some, Amazon anyone? The things I dislike about UPS are it takes forever to receive a package and it constantly seems to be making up decisions on the fly of when, and who ultimately delivers at the end, UPS or USPS. Then when it finally arrives, they don't announce they are dropping it on by a doorbell or knock. My neighborhood is notorious for porch pirates, and since a lot of the time I am home when it arrives, I want to know immediately.

Many deliveries are not on time, at times UPS could not find the address that packages are addressed to. Twice, UPS wrongfully assumed the addressee had moved and incorrectly entered this into their system, causing aggravation and up to an hour spent on the phone to correct and have redelivered. I am understanding UPS is franchise operated and does not have appropriate training in place for its drivers.

Dumps my packages anywhere even a block away... consistently poor service. I’ve now asked Humana to use FedEx since UPS has more than once left my $1,890 medicine at different addresses. The medicine has to be kept refrigerated so this is a huge mistake.

Always polite and on time, they have been great! I have seen them come about 6 o'clock and use a flashlight to get to the porch because our driveway was very wet and they had to park at the road. Always a smile and thank you!

We had 3 packages shipped from UPS store in NH to our Florida address. 2 arrived. The third package was hijacked to an Amazon Distribution Center in Hebron, KY. I watched the tracking as it left Lakeland, FL and made its way to Hebron, KY. I made several calls to stop it, but was told it was being returned to shipper and only the shipper could make the change. At each of my attempts I was told someone from UPS would be calling me and that never happened. The UPS store I shipped it from made attempts to no avail. UPS was unable to get the package back from Amazon. A claim was filed and I will get $100 + shipping costs which does not cover the value of my clothing. This to me was more than a lost package because that package was hijacked and I find UPS lack of concern unacceptable.

I shop online a lot. I have packages coming to me almost on a daily basis. I have lived in my apartment for 10 years. We have lockers for our packages to be left there safely. But, still the unhuman delivery personnel would do whatever they desire with the packages. Leave them in the lockers, not leave them and take it back, leave them behind the door for the thief, make up “a signature req” note, take the package and leave it for pick up without letting you know and then return the package to the merchant, give false delivery dates... And the “my choice” ugh... Useless tool to waste your time. Customer service is the worst in history. Why? Why such company should even exist? Only if I had power! I would fire the runners and all the employee of the company and close it down forever.

They do not cover packages when it is raining outside, the least they should do is ring the doorbell! If they see lights on in the house, ring or at least cover the package with plastic bag or return the next day.

A lot of boxes are damaged when received, shipping rates get higher all the time, charge for picking up a prepaid item being returned unless you can get a driver to take it. Delivery timing is becoming a problem also. I get one delivery date and then it is changed for some unknown reason. My delivery person was recently changed and the service is notably gone down.

The only problem I have with UPS is actually a current one. I have lived at the same address for almost 13 years and have received many packages from them. I was expecting one yesterday and it did not come so I went online to see where it was and it said that they could not validate my address and my package would not be delivered. I was actually shocked so I called the facility and the lady I spoke with said I could come to the facility and pick it up but only between 4:00 and 7:00 which, unfortunately doesn't work for me with my schedule.

Shipping on the website is super easy. I love that they have pickup locations so close to where I work and live. Whenever I have gone into the store, they are friendly and can help with anything. The shipping pricing is lower than the competitors.

I don’t recall UPS ever letting me down. They just delivered my new Apple MacBook and in spite of their sweat and blood to cover their grueling route, the young man smiled and was very professional in asking for my signature. UPS is my favorite shipper!

I do a great Deal of shopping online, therefore, receiving and returning packages is the norm. UPS service is dependable, you also get a tracking number and updates if you wish, on your mobile phone. I find that this service suits all my needs.

We shipped Christmas gifts via UPS this year. We were very happy with the prices we received online, was cheaper than prices we'd received at the store in previous years. This ship time was accurate and good. Liked the delivery notifications we received. The only thing we didn't like was that they didn't confirm the price at the store. We thought they would check the weight and dimensions to make sure we did it right. I think more instructions on the website of how to accurately measure the dimensions would help. Like if the box pooches out in the middle, do you measure that or from the corners? And do you round up or down? Altogether, a very good experience and we will use UPS online next time.

My last sale through Amazon, which Amazon, said was an 8.00 ground shipment through UPS, and is what they paid me wound up costing me 36.00. The USPS, on the other hand, would have charged me for Priority 2 day shipping only about the 8.00 I was paid so I called the UPS company and complained to them that Amazon, said it was supposed to be 8.00 not 36.00 and I was told that they would reimburse me the difference but after 4 more calls politely asking them why they haven't done it yet, they told me flat out too bad, they were not going to reimburse me. Also some of the packages I get delivered to me banged up showing that they were not careful with them. That said I try my best not to use UPS.

Have used UPS from ohio to florida, dependable, fast, good people. Love their web info, tracking is great. Helpful people at ups stores when shipping items are purchased. I highly recommend using ups for your shipping needs.

This company should be put out of business. The only good workers that they have who are not lazy should be send to another carrier company. Believe me when I tell you that I pray for another company with good customer service to put them out of business. It will happen there is always someone out there that will profit from their negligence, poor customer service, and laziness.

The driver on our route is excellent and he makes all the difference in the world. When he is out, the service is about the same as everyone else...not great. Packages are often delivered to the incorrect address etc.

For the most part, I can count on UPS for on-time reliable service. They did destroy one package which needed to be returned. A few times, packages have been directed to the wrong address/State. I still prefer UPS over FedEx.

Without fail, 'my' UPS driver (same person for the last 6 years) delivers everything I order always between 4p and 7p. Heavy? He brings it inside. Personable and professional? 100% handles with care? But of course!

I've lived at my address for 2 years, I had a few hiccups the first few packages that were delivered to me. After that everything was smooth. Starting August 2018 they cannot get a package delivered to my address without sending it back to the sender. I've been the center tries again to send it to me. Sometimes for instance ICD took 12 weeks to get to me, and in this example the CD its original ship from origin was only 10 miles from me and UPS could not get it to me in less than 12 weeks. Now I have 20 packages coming to me for my company my job and I can't seem to get them to me. Calling them is no help. This is a self destructing company. I cannot see how they are staying in business and everybody in my neighborhood is experiencing the same thing. Not getting packages delivered from UPS. Oh, and my neighborhood is probably + 75 homes.

If you want a heavy package (over 50#) destroyed, give it to UPS. If you have a problem with their billing, good luck. If you want to put a claim for damages, don't waste your time. If you want to get a human being on the phone to discuss a problem, good luck. Enough said!!!

I have lost packages because UPS leaves the packages in the entrance where anyone passing by can take them. I have reported this in the past to no avail. I have left them instructions in written and posted note on the entrance door and are ignored. Other times, I may or may not receive a text after the package is delivered stating "packaged delivered ", this worries me. Then I rush home thinking they left the package in the entrance and find out they instead, left the package in the rental office a block away. It makes me not want to order online and have things shipped.

I recently ordered a 32-inch TV from Amazon scheduled for delivery on 01/03/2019 but it was not outside my apartment door nor was there a note regarding attempted delivery. The TV still wasn't here the next day so I called UPS and they swore they delivered it on the third. Turns out they HAD delivered it on the third, but had hidden it behind a couple of huge barbecue pits around the corner from my front door. There was no note or advisory that they had hidden it. If I had not checked, it would still be there, I would have thrown a fit at Amazon and UPS and made a complete FOOL of myself! I realize now that UPS was just being careful, since I live in an apartment, and hid my TV so no one would lift it. All that was missing in this wee fiasco was a note or a text telling me where my new TV was stowed. Other than that, UPS is always reliable.

I’ve been impressed by their professionalism and their quality of customer service. The ease of service at their stores is excellent. They also very much provide all of the shipping tools and things that you need. I'm overall pleased with the work of UPS.

We have the same UPS driver. He is very professional, and polite. He will leave a package in a safe place if we are not available. If the gate is locked he places items in plastic bag and puts it over the gates.

I try to have UPS ship every chance I can get. They are always on time to my door. My packages have never been damaged and they are always so very nice and respectful. They even give my pup a Milk Bone biscuit each time they come. I find their shipping prices are better than FedEx. Hope this helps.

The week of Xmas I received a delivery at 9:30 pm and I left instructions to leave on my back porch and both was left on my front porch. I asked to send it to a Walgreens store and it told me that it was delivered to the alternate site but was brought to my house.

I try to use any one but UPS. It may cost more but usually the boxes doesn’t look like they have been kicked and stomped on. UPS is too big and they never are in the wrong. They always blame it on the shipper that their packaging wasn’t good enough. Had an item shipped thru UPS and yes the shipper over packed it and it still showed up broken. UPS told me to go pound sand.

I was charged a rate higher than the actual weight. I presume this based on volume and not actual weight. The rate I paid was for a shipment to arrive in 4 days from the Detroit area to the Chicago area. The parcel arrived the next day and in perfect shape. I guess I just don’t understand the rates.

The two top carriers (FedEx & UPS) have such bad delivery service and timing that it makes me to want to make for local purchases. Even if I have to pay more or go a little bit further for local purchases in order to not deal with shipping. There was one time that I ordered something small (6”x4”x4” package) from New Jersey to my residence in Albuquerque, New Mexico. The package went from New Jersey to the Denver, Colorado area. It stayed in the Denver area for 4 days going from one suburb to another suburb (around Denver) before it finally made way to Albuquerque. It arrived late. When I called to ask why it did not just make its way from the Denver area to Albuquerque, I was told that it all had to do with Logistics and that is how Logistics works. I told them that they need to change the way that they do things.