United Parcel Service - UPS Reviews

Very thorough, been very dependable in time, and very technical with package delivery messages. My parcel orders have been very proficient and I would use their services again in the future.

I had to overnight a birth certificate and it cost $65.00. I thought that was really steep, but I live in a very small comm. and that was the only choice. The post office is waaaay cheaper all around. I also received a damaged, battered package, the UPS guy refused to leave it because the extent of damage and I lost merchandise. I love the new app that shows where the delivery is en route.

Most of the UPS personnel are polite and helpful and willing to offer suggestion. I appreciate good customer service. I also appreciate English speaking personnel.

A few incidents was difficult. Customer service gave different reasons for delay. It was hard to call and get someone who helped. Long hold times were frustrating and some people were not helpful to get the situation resolved. Took many hours of calls, sometimes days. The UPS delivery person, one of them, is very nice and personable so that experience is a plus. But phone customer service is something I would like to avoid.

It seems almost any package I receive looks like it’s played football with. Most of the ones from UPS never arrive in perfect condition. UPS needs to reach their employees that all packages should be HANDLED WITH CARE.

So I ordered clothes from Fashion Nova and sadly UPS was supposed to deliver my packages. So my first package was suppose to arrive a week ago, and my second package was also supposed to arrive tomorrow but they sent me an email saying they can’t deliver my package anymore which means I have to wait another week, and I’ve been contacting them about waiting almost two weeks for a package that was suppose to take 5 days shipping, but they kept are beating around the bushes on giving me an exact respond. Since it’s my first time even buying anything online, I was excited but after this experience with UPS I’m never using UPS ever again, and I recommend anyone to not use it.

Since 31st August, till date, we have complained & enquired many time but there is no proper coordination till now. We made more than dozen visit to UPS office Jogeshwari East & asked for an immediate response to our issues we are facing. First, we were informed that our shipment is handed over to an agent, which we never authorized from our end. We were informed that we are going to receive the call. We updated all the contact information still we didn't receive any call. We called customer care numbers, we complained & many time we got disconnected in the middle of the conversation. We got penalized for no reason.

I have use UPS many times and be not had a problem or any issue with them. At Christmas I use UPS a lot more. Always get my packages on time or a day earlier.

Sent 2 pkgs -- 1 to BC and 1 to Utah. Both had the boxes were check marked for signature required. When I received the updates they were both left on the doorsteps. Have not shipped with this company again.

This is a company I can enthusiastically recommend - at home and work, they are always reliable. There may be a cheaper way to ship, but you're taking a chance with most of the other companies.

I bought an item from Amazon.com on 9/27/17 and paid extra for one day shipping because I needed the item for a class. Received an email from UPS letting me know that the package was going to be delivered 9/29/17 by 8 pm (did NOT happen). I then received another email on 9/30/17 from UPS with a change on delivery date to 10/2/17. Called Amazon and found out that someone shipped it as 2nd day air instead of one day shipping, then called UPS and was told that there was nothing they could do even though the package was already sitting at a UPS station about 10 minutes from my house!

I've been tracking my package since it left Colorado. When it got to HODGKINS Illinois. The tracking stopped and it's been on the truck for the past 42 hours. Why am I allowed to do the tracking if you're not going to move the package. That many hours on same truck is ridiculous.

Absolutely the worst pickup and delivery service. Called on 9/26/17 at 2:45 pm to have a package picked up (patients blood draw for a study, blood only good for 48 hours). Was told someone would be here by 6:00 pm. Called at 5:45 pm to say package still sitting here and was placed on hold for 27 minutes to be told they could not get a hold of the driver. Was told that someone would call in 30 minutes. Was not sitting in work another 30 minutes. Called UPS 9/27/17 at 8:15 am and was told my package had been picked up. Told phone person that everyone in the office must be hallucinating, because package still sitting on desk. On hold for another 20 minutes only to be told no one was answering at the Oregon Avenue facility.

Only deliver during working hour, and only two attempts. QR code on the notice leads to an error page. The info notice doesn't always work either. Only way to track your package is then through the tracking reference given by the customer support of the expeditor. Once online, impossible to change delivery place or time without creating an account and giving personal details. But if you reluctantly do so after their second attempts, there seem to be still no other option left than to helplessly wait for the return to the expeditor?

Ordered New Bentley Grill from California 3 day delivery on Sept. 15 2017. UPS tracking # schedule delivery by end of day Sept. 20 2017. Tracked package every day. On the morning of the 19, it was on schedule and at the Wentzville Mo. terminal 68 miles from my address. Waited all day checking, tracking but kept saying no information for that # so never came. Checked next day and package is now in Atlanta Ga. 510 miles away. Set there until the 25th and back at Wentzville Mo. delivery scheduled for 26th. Great. Finally get my front grille. Wrong. Waited on porch all day. Finally at 6pm UPS truck coming down road which dead ends 1/2 mile into farmer Alfalfa Fields. Now I have a 4 ft sign with name and address in 4" letters by driveway. The driver went by so I figured he would turn around and stop on way back since I'm the only house on the road, but no 19 minute later the truck sped by, made right turn onto main road and was gone...

UPS isn't the shipper that I use unless I need to get something out quickly. UPS is very close to my area and rather than travel the extra distance to my preferred shipper FedEx, I sometimes settle for UPS.

I had paid over 100.00 for a 2 day air (Direct Delivery Only) service to have a package go from VA to OH to get there for a friend's birthday. It went from VA to WV back to VA to OH. Total time took 5 days. I bet if UPS, USPS, or FedEx was required to refund the difference of the shipping cost, it wouldn't take that long to ship a package a state away. I mean if a customer pays for a service he should get it or get a refund.

Package was set up to be sent to local UPS store. Departure scan had correct address to UPS store but driver listed could not delivery account wrong apartment number 9/18 and on 9/25. UPS store said they never received the package and computer showed the same driver was unable to deliver account incorrect apt address? I was never notified that package had been delivered to UPS store and the UPS store has also informed me that they never received a delivery. Package has now been sent back to sender and per UPS customer service cannot change shipment in transit. I will now have to wait for sender to receive package and then reorder and send to UPS store again... really. So my 4 day ground delivery is turning into 3 to 4 week nightmare or more unless they still cannot find one of their stores.

The drivers are so pressed for time s/he will get out of truck with the attempted to deliver note in hand. Even when it's an overnight medical delivery that is well marked. Living in a big old house, I must wait near the front door or miss the needed delivery. Sad but true.

Overall, UPS has done a great job on my deliveries. They let me know one day ahead when a package is coming (if you register on their site) which helps a lot.

UPS is not as good as the top rated company but usually you can count on UPS delivering on time and not much damage. Better if they handled the packages better. Don't toss the boxes that doesn't help. Their delivery trucks are noisy and driven way too fast in residential areas. Noise is way above what's allowed in Minneapolis and St. Paul. Also not a fan of companies that allow smoking in their trucks when driving.

UPS will never leave a package at an apartment door (though literally every other company will), yet they insist on making their deliveries when everyone is at work. They make 3 attempts to deliver, always at the same time, and then they return to sender - you may never get your packages. I'm sick of having to chase down my packages!

I live in a smaller town, so we don't have overloads often. Our UPS is always positive and helpful. I've never received a damaged item and I have been presently surprised at the majority of our packages are received earlier than my expectations. Way to go, UPS!!!

I have had a lot of parcels shipped to my home. The drivers are professionals, they rings the doorbell, knocks and wait to see if I come to the door before driving off. So far, I have no complaints!

My delivery was supposed to arrive on 22 September 2017. It never showed. Amazon updated the delivery time to Saturday 23 September until 8 pm. I waited until 2:51 pm before contacting Amazon to complain. I contacted Amazon after 5 pm to complain again. They said they were in communication with UPS and were working to resolve. I left home finally at 8:08 pm to go shopping. I get home and check the status on Amazon and it says that "delivery was attempted." What utter bullcrap... At least own up to your mistake UPS.

I really liked UPS. Their prices are lower than FedEx and when I shipped with USPS they lost both my packages. I will always use UPS when I need to ship any kind of pkg.

I have used UPS numerous times and mostly ship within Texas and ship ground, which typically takes 3 days to get to west Texas from Dallas, but online will state that it takes 1-2 days. It's not really clear for remote areas of the state, so I've learned the hard way that those are average predictions, not absolute numbers. The only real issue I've ever had was in trying to use the $5 service to reroute a package that, for some reason, had an old address of mine on it in UPS but not on the order itself. UPS somehow used my old address, and even though I paid the $5 to reroute the package, it didn't get routed or arrive on time. The package was returned to the hub who called me to validate the address, and even though I gave them the address, it was going to take 2 or 3 more days so I just went to the HUB to get my package.

UPS has fast delivery and I use this delivery method whenever I have any mailing needs. Especially around holidays. It would be great if there were more store locations though. Drivers are courteous whenever I have encountered them.

My Experience with receiving packages from UPS has been very good. To date I have not received any damaged packages from companies I've ordered from that ship Via UPS. The few times I have shipped through them the packages have arrived in a timely manner and according to recipients they also arrived in a timely manner and not damaged.

Have been using UPS for over 40 years. Always have great service shipping and receiving. Drivers are always friendly and courteous. Conveniently located drop-off centers.

We're in a rural area which is a little tough to drive in during winter. In 22 years, our UPS has always been on time. If our driveway isn't plowed (they don't have to come in if it isn't), our UPS drivers always make a track and come right in. They do a constant, good job.

Numerous times, I've ordered packages and always cringe when I find out that UPS is handling the delivery (which is usually completely out of my control -- it all depends on who's sending the item from Amazon or what deal they have with the company I'm ordering from). The intercom system at my building is unreliable at best, so I go out of my way to let them know how they can notify me when a package is delivered. I work from home, so I am literally always home. I leave notes on the door with my phone number, asking them to please call upon delivery, and if I'm able I leave delivery instructions on the online order form of whatever site I'm ordering from.

I ordered a cathouse on Amazon for the upcoming cold nights of fall. On the 11th of September, I received a notice telling me that my order was successfully deliver to my house and that the driver left the package under the porch. Funny thing is that I don't even have a porch to put the package under! So of course after asking all my neighbors, after going around my place trying to find the dammed package, I to go through the company I bought the cathouse from. They asked UPS to open up an investigation. An investigation. Really. A 100$ package left under a nonexisting porch! Still waiting for a follow-up to this day.

I have used UPS most of the time. They are esp. efficient with medical equipment which has needed to be shipped promptly. I can receive a breathing machine replacement within 24 hrs, replace the broken one in the box which arrives, and they return it promptly to the company! They have been providing me with wonderful service---with no mishaps!

I think they are awesome. They nice and polite and have always brought my package with a smile. Makes you feel like it’s Christmas every time I get a new one.

My UPS driver has been my regular delivery person for the past 4-5 years. He's great, I would love to have him working for my company. He's a great asset to UPS.

I would like to start by saying that I wish there was a way to leave a worse review than a one star. This company does not deserve even a one star review. I was told my package would be delivered on a specific day (Note: this was a work related package) and then after checking the updated status, they had stopped my delivery and had it sent back. This is completely unacceptable and I will never have a package delivered through UPS ever again. Worst shipping and processing company I have ever had to deal with. On a scale of 0-5, I would give them a zero.

UPS has always treated me with respect and answered all my questions. They are on time unless there are unforeseen circumstances such as weather problems. Their prices are extremely reasonable and they are professional.

Some things I have sent arrived with box obviously damaged -- prices seem a little high, and transit time a little slow. Employees always friendly, though. Things I have received have also had obvious rough treatment.

I am extremely upset just now. I have had multiple packages stolen from my home due to what I consider inconsiderate drivers. Look at this picture! Everyone who passes up or down this street has a clear view of these packages AND indicate that no one is home. As I mentioned, I have had packages stolen before by someone who was just riding down the street and saw an opportunity. I know because I watched it on the video camera I have outside of my home! The more considerate drivers have often left packages on the patio NEXT TO THE STEPS and have even gone so far as to place them behind planters on the patio NEXT TO THE STEPS. I'm not sure if it's common sense or common courtesy but I wish the UPS drivers would use a little of both!

I mailed a genealogical chart in a standard mailing tube from Savannah, GA, to Pensacola, FL. The package was never delivered! When tracking, I was notified by UPS that the package was damaged and the contents missing. I made an insurance claim and it was denied because it was not packaged well. If that is true, why did the UPS store accept and mail the package? I cannot trust them now!

They seem to be the only carrier that has charges for brokerage fees on shipments to Canada from the US. Total BS. Ever heard of free trade? On occasion the brokerage fee exceeds the value of the goods.

I live in Canada so I am at the mercy of the companies. I prefer UPS as it is picked up at border via Canada post. So this company is very reliable. I generally have no clue what the customs fees or gst/pst is until I pick up the package. UPS is much better value than the other shipping as I can pick up at my local post office.

I miss the security of having my package "held" w/ a note on the door. Now, I find my packages arrive in a variety of places including my rural route post box that sits in an remote location. I've tried using the "My UPS " to direct where my pkgs. should go but it seems the drivers pay no attention and I never know quite where to look: by the front door? In the screen porch? Next to my garage door? In the mailbox? Why offer a service and then disappoint those who use it!!

I have always received better prices and better customer care from the USPS than from UPS or FedEx. In addition, Saturday and overseas delivery to military bases where my son is deployed have always made USPS a far superior choice.

Paid for overnight shipping on a replacement phone. Arrived in California the morning it was suppose to be delivered at 4:30 am. Conveniently delayed due to severe weather, check national weather service-no severe weather anywhere in California. Hmmm maybe just an excuse cause they messed up?

Last week I had a rather large unwieldy package delivered. The odd thing is my tracking told me it was delivered but I had been looking out my front door and there was nothing there. So I went to my back door- nothing there. So I went out in the rainstorm and found my package getting soaked at a door I don't even have a key to. 5 stars for finding the most obscure and inappropriate place to leave a package. I'm a 65 year old, disabled, tiny woman and had to drag the package from my backyard to my back door, up the stairs and into the house. I was drenched and hurting.

For the past couple of years UPS has handled packages with little or no care for the boxes. I can't remember when I have had a box come from UPS that wasn't damaged. In at least three cases, the item had to be returned because of damage caused by UPS. One was a metal muffin pan that was so badly damaged it couldn't be used. Very frustrating.

I recognize the driver because he had been the same driver for 2 years in the area I live. Now he will leave the package at the door. Being retired this is not a problem but I have seen packages sit by the door of empty apartments unless someone tells the driver.

The service has been good to me. I suffered from a serious illness. Many medical supplies were delivered to my home by UPS. The service was reliable and the packages were always intact.

If it isn't packed tightly and wrapped well then the package might get damaged. Especially at Christmas time. But overall my experience has been good. They usually watch out for our dog so they don't run over him. Most of the drivers are able to back out of the drive well. Only encountered one so far who could not and tore up the yard a little bit. But nothing has arrived broken. Versus going through the mail. If it's glass it will be broken. Guaranteed! So best to go with UPS! They are the best!

I like to use UPS, because they have many shipping stations in my city and easily accessible. The local USPS offices in my location are not accessible to people who didn't keep up with the development of cell phone messaging technology, parking is almost not accessible. The UPS clerks are friendly, knowledgeable and courteous.

Once, my package was delivered to the hub because the driver reported he couldn't find my address in a complex that they deliver to almost daily. It took over an hour to retrieve.

I really don't like the services which UPS provides, because of the hurriedness of some of their drivers. You can post a sign on your door, call into the company and leave special directions, it does not matter. If they want to rush, & empty that truck, they are likely to leave your package anywhere! Older people, sick people who don't get to the door fast enough, they just throw your package, and they leave. That is bad, especially during holidays, because people come right behind them, and take your packages! They need to take more time, to know that you have your packages, and don't leave them unless directed to do so.

UPS has never failed my expectations and I am completely satisfied with this company. Their employees are always courteous and pleasant. I have always felt good when I see the UPS truck. One driver even helped me to catch a neighbor's dog which I had been tending and had run out when I opened my door.

I find UPS very reliable and the employees are all very kind and courteous. I deal with UPS at my workplace and also at my home. I gladly give them an A+ and refer them to friends.

Reliable, Dependable, professional, Friendly, Always on time, handle the packages with care. They go above and beyond the call of duty, they care about their customers, when they give you a time for when your package will arrive. They’re always on target! Your package always arrives in good condition and never broken!

UPS is tops to me in delivery. I have always gotten all of my packages in excellent condition, I can depend on receiving all sizes of mail or packages in a certain time. High pricing but good service.

Packages have been in Houston for four days, see their trucks in my neighborhood and at my job. When I call them, I get the runaround and they tell me they are trying to find an alternate route. UPS is not very dependable or honest.

I had a package sent to me by Xfinity. The package was scheduled to be delivered September 15th 2017. The truck with the package left UPS at 5:10 am for delivery. I have yet to see the package. And UPS claim not to know where the package is. The customer service representatives are uninformed about any deliveries and are little to no help at all. Other than to tell me it should be here by 8:00 pm for which they close at 8:00 pm. So my package I'm basically being told will be bounced around on back of a UPS truck for 15 hours before being delivered. And your base of operations is only 8 miles from where the package is to be delivered. I could've walked to from if that's the case. Thanks UPS for the experience. I know when shipping my Xmas gifts to my family this year FedEx will definitely be the better option.

They didn't give any notice or tracking number of my item till attempt failed. They need someone to be home during the day so I have to skip work. Now I have to wait 3 days to get my new Note 8. They're leaving it in the truck over the weekend because they want to attempt a second visit. Thanks Rogers for hiring these clowns.

I did receive the wine, but not until after my roommate ran back to his vehicle and stopped him from pulling off. All the UPS driver was doing was running to the door place a notice on the door and knocking then running back to his vehicle and taking off. They did this twice. This is very poor service.

I was waiting all day for two deliveries. At 7:30 I checked the tracking number of one. APPARENTLY the driver said I wasn't home for the delivery attempt at 4:26 pm. Funny though, I was home all afternoon waiting. To be fair, I have dogs, so the driver needs to honk. At 70 years old it takes a minute to get to the door. I didn't hear a horn (hearing tested recently - perfect). This is not the 1st time. I've had packages out for delivery according to the tracking site. Beautiful sunny days but they were delayed due to bad weather with the same thing occurring over several days. This has only been occurring for a few months so I may have a new driver. UPS, PLEASE TELL YOUR DRIVERS TO HONK SEVERAL TIMES. If not I shall be forced to change delivery services when I order goods.

I am signed up for the My Choice preferences and I got an email about the delivery date of my package. On that date I did not receive the package and I contacted Customer Service. They asked me to wait a little longer even though it was already after delivery hours frame. I waited till 11 PM and nobody showed up. Next day I got an email, stating that due to some complications my delivery date moved to the next day. However, it did not arrive on time and I contacted customer service again.

I live in SW Florida, along the Gulf Coast. I ordered a emergency lantern from Amazon with 2-day shipping on 9/4. I tracked the package and was due to receive it on 9/7, UPS reported it was on the truck, set for delivery. 9/7 was a good weather day. We were expecting a hurricane to enter our area on 9/11. The package was not delivered. When I checked their website, it said that they were experiencing a delay?

I have use UPS on many occasions. The company is excellent about what they do. Your business is in their care. Precise timing and is always on time.

When using UPS for our shipping needs, they have generally been on time, courteous and there was little damage ever done to the products we ordered. The one time there was, they were very timely to remedy the problem, very kindly and respectfully.

I wouldn’t ship with any other company, I have always gotten the best service from this company. They are always on time their pick up and delivery service is the best and never had a damaged item.

I always try to use them when mailing a package. They are extremely friendly, asks lots of questions, gives you a choice on how you want your package to get to the destination. I have also received many packages from UPS. They are always on time. Bring them to the door, ring the doorbell. They are clean, neat and very courteous. I have even called for information and the people I have spoken to are always kind, courteous and help you to get an answer. I have never been disappointed with United Parcel and have used them for over 30 years. I will continue to use them for mailing anything, anywhere. Especially to my family. I know they will get whatever I mail in a timely manner and in good condition. Thank you, United Parcel Service. You are the BEST.

UPS gets my packages to the intended address as opposed to other companies' shipping services. I have never had a package lost. The UPS workers have been friendly even when very busy. I also like their packing services. I always use UPS.

UPS sometimes leave your package anywhere that is too convenient for them. Doesn't care of your package. But nowadays they are more careful and caring with your package.

I work in civil litigation where timing is everything. I would think the same goes for UPS when customers pay a lot of money to have packages arrive timely. UPS has become so unreliable that our firm will no longer use them. I shipped a 30# box overnight for early a.m. delivery to simply go from San Diego to Santa Barbara. The box was full of documents our office worked the entire weekend preparing, paid hundreds of dollars to print and assemble, and another almost $200 to have it arrive to court ON TIME the next morning. Imagine my horror when an attorney is blowing up my phone because said box did not arrive. When I tracked the package, the website said "due to operating conditions, your package may be delayed". I'm like WTF does that mean?! Well, I called and was finally told the box was "put on the wrong truck".

Horrific. They never take care no matter how you pack it. They always drop, throw and sent stuff. It's ridiculous. Then when you file a claim they make you wait 2 weeks to sort claims out. I've seen them run red lights, drop boxes and throw boxes... You know is not cheap. Shipping is expensive.

UPS is short for OOPSS. UPS is the biggest bunch of morons you can ever think about. They know an address and they will spend no time sending the package back immediately with seconds. Some idiot shipper named TAB DATA knowingly shipped out a package via UPS to a PO Box. We told them not to and they did anyway. The package got to the Parsippany, NJ office, so instead of holding the package and sending a card in the mail to the PO Box telling us the package was there for pickup, they wasted no time in rejecting the shipment and sending it back. They didn't even bother to make any type of delivery attempt, notifying the customer nothing. Within 1 hour this all happened.

Usually receives package on time and undamaged. Tracking information on UPS website is pretty accurate and they usually provide the date of delivery with an estimated time to deliver.

When given the choice I will always use UPS. My packages are always delivered intact. The drivers are always courteous. I mean always courteous, like they actually like their jobs. I've lived in California, Vegas, NH, OR, and just recently KY and they have always been friendly, which is in very stark contrast to FedEx. I've only ever had one delivery issue and they took care of it quickly. The tracking is always accurate which is VERY important to me. Great service!

2 weeks ago a customer sent a return via UPS. Status said they can't deliver because we moved. I called since we have been at the same address for close to 2 years. They said they will attempt delivery the next day. Checking the status the next day, same thing, they can't deliver because the driver says we moved. Called them again, verified the address again, same thing. The next day they told me they will try again on Monday. Monday came, the status said they are sending the package back to the sender. The customer had to send it via USPS.

There was a package delivered along with a card stating the other package could not be delivered because the address was incorrect. Both labels had the same address. One was a small envelope and the other was a mid size box. See the attached image of the card and the envelope referenced above. When I called explaining my confusion, their first response was "Would you be willing to pick up the package at the UPS store?" I paid for delivery, not pick up at the UPS store because the UPS driver was too lazy to carry a box. Additionally, they have lost numerous packages and I have never experienced these problems with FedEx or the US Postal Service. I honestly have no idea what's wrong with UPS but they need to hire better employees because this kind of service is unacceptable.

Sent a tablet and charger by UPS to warranty company since tablet would not work. UPS delivered charger... Lost tablet but denied claim because they said packaging was poor. There, 129 down the drain. Thanks UPS. Lost my service, not that you care I’m sure.

Terrible service. My package not delivered after five. Time staying home all day long and no show. Signature required. They never show up. Hours and hours and hours and hours and hours on the phone with customer service and everybody tells me a different story and lies. Supervisors many supervisors many people answer the phone and they all tell me a different story. Yet as of yet got my package that I ordered.

The prices are somewhat high in my opinion, the post office is cheaper. They are usually on time BUT I have had packages containing food delivered late twice and one had freezer packs leaking on the food deeming some of it inedible. But for the most part, they do a good job. I get packages often and usually have no problem.

I use UPS about once every two months. They treat my packages with care. I have never had any problems with breakage or with packages being late. My shipments are picked up in a timely manner and delivered on time.

We haven't encountered any problems with UPS until recently. They've missed 2 pickup requests in 2 weeks. Very frustrating! No one seems to want to solve the problem.

I have had problems with them not delivering to my house. Instead, they will leave packages at end of my long driveway. I always complain and so far they are doing better.

My UPS delivery man has always been prompt delivering packages to me, and I have never had anything broken during the shipments. UPS is a very efficient shipping company.

I have had good experiences with shipping via UPS in the past. There were some occasional screw ups in times of delivery to customers out of state. And a few times with tracking numbers and not receiving goods in time.

You can track. Your package & they will knock on your door & ring the door bell when leaving your order. The hours are good for most people that get home after 5:00.

I'm not sure but a few packages from overseas never showed up and I couldn't get my money back. Amazon blames it on USPS. FedEx blames it on USPS. UPS blames it on USPS and I never get my item or my money.

Only complaint is that they occasionally drops the package at the USPS to complete the delivery. That slows the package down significantly. If UPS completes the whole delivery, it's always quite speedy and drivers are always friendly and courteous.

I am pretty satisfied with the care and handling of UPS deliveries. On occasion; boxes do arrive a bit dented; but I cannot ascribe it to UPS being at fault. They are courteous and polite and deliveries are generally timely. The pricing is fairly reasonable compared to the Postal system which has become exorbitant! I trust them the most for my shipping needs.

In my opinion, UPS is one of the best company to care for parcels beside our U.S. mail, deliveries are always on time, and the personnel is courteous, attentive, and diplomatic. I highly recommend their services.

UPS does not deliver on weekends. Saturday is my preference for receiving packages. Many boxes are crushed or partially opened. Occasionally a package is left at a wrong location.

A few times they left damaged packages and I had to return the products. They never ring the house bell when making deliveries which would be beneficial when I am home.

UPS has served me well and I have never received a damaged package. My only problem is they miss the due date by one day. Those late deliveries are now few to none since USPS delivers them now for UPS in our area.

Love UPS packages delivered on time in great shape. Text when and where delivered. Leave notice on door so I know I have package at the office unlike FedEx who do neither. Been a loyal customer of UPS for over 15 years and will continue to do so.

I like using UPS. What is unfortunate is that the likes of the post office they are under cut the cost. They subsidize the cost of packages shipping with first class mail.

Let me make this short and sweet: UPS is not the value that it was in days gone by, Residential Delys. in my town may lag well thru the day into the early evening hours in some cases and I have rec'd pkgs here at my home that looked they had been in a soccer match. And they don't deliver on Saturdays... Meanwhile, you have FedEx and if you open up an account with them using your credit card, you gain an automatic 10% discount and now finding that their ground service is moving ever so much closer to U.P.S. costing that I always double check with them before sending anything out. If it's anything of true value and or perishability I generally go with FedEx. Both are approx. 2.5 miles from my home so it's a pretty fair assessment on that front too.

UPS does a very good job with my delivery. They hide them back in the corner of the porch if I am not home. Never had anyone steal any of my packages. They also wrap them in plastic when it's raining.

They never give a precise time for delivery... They drive around the block... within 15 minutes they come back and do it again. Saying that they tried to deliver your package then they leave it on the front step.

Always on time deliveries, easy tracking system, excellent drop off shipping services. Every now and then a crushed box shows up, but the product has never been damaged. I would have no problem recommending them to others.

My biggest and probably only gripe is dirty, sometimes filthy packages... It's just unacceptable. I've complained before... lol, but we all know how that goes.

Treatment of packages is terrible. Delivery drivers are not knowledgeable about correct addresses. They have left packages at empty houses in my neighborhood for me. Duplicate street name are a problem as they seem to have trouble understanding even when cross street is included in address. Stores are nice and polite but very expensive.

I use them with some trepidation, and have a dim view of companies I purchase from that use them. They use a round-about shipping method that involves contractors and USPS, that can triple and quadruple delivery times. A 4-day shipment with USPS takes 10 to 12 days via UPS. If a driver is unable to locate your address, they'll simply enter that you weren't at the address to receive. And you'll have to wait 1 or 2 days more for a "redelivery". And don't mark anything as fragile, or do not bend, because: guess what?

I deal with the UPS store at Rotunda and Greenfield in Dearborn, Michigan. In the last two years I have shipped a tremendous amount through this facility, and most of it has been extremely fragile, meaningful, and priceless to myself and to those that have been receiving the items. The employees at this store are very caring and professional. Everything I shipped via them arrived in a timely fashion and always intact. Kudos to my UPS store!!!

I haven't had a problem with UPS, up until the last year. Service seems to have gone downhill. I dread when packages get delivered with UPS now. I'd much rather they get delivered through FedEx or USPS. Through the tracking, I can see that packages sit on trucks for days and days, without any movement. It takes over a week to get a package from UPS nowadays. I placed an ordered with a company, and they assigned UPS to part of it, and FedEx to another part. Guess which arrived quicker, and I mean like 4 days quicker? FedEx, of course.

UPS is generally a good shipping company and everything usually arrives on time and price is generally fair, although from a shippers perspective the delivery drivers can be quite and obviously impatient, almost to the point of being; once in front of customers. If I am say listening to a customer and have to get a couple parcels to send from the back room, a driver has made a borderline scene in the business because they had to wait two minutes longer by storming out and basically telling me that he never waits for anyone because that's not his problem that they weren't by the front door. I understand that they are on a time frame but I'm not going to stop my customer mid-sentence to grab boxes so he can shave a few minutes off his day so he can go home. I don't want to damage the rapport with customers that provide my income and since I am a customer of UPS I would think the drivers would feel the same way if they owned the company.

I have products sent to me from a company in South Carolina, I am in Michigan. These products are dangerous, and the boxes are clearly marked with double arrows pointing upward, saying this side up, but a lot of the time they are not. But they have never been damaged, and they are always on time, so all in all I am pleased with the co.

UPS is preferred over FedEx or USPS for important or timely items. Their tracking information is updated and more accurate. Their costs if compared to USPS express is not much more.

The UPS drivers that deliver my packages are always considerate and will bring my packages to the front door. Most of the time they will leave them not in sight for the public to see. And I have never seen any of the drivers throw my packages.

They are fine. The packages are usually a little squished, more than other carriers. I do have trouble when I say a package can be left without a signature. It seems to be a bit of a hassle, packages are then taken to the manager's office or given to a neighbor which is not very inconvenient.

I have used UPS for quite some time and have had no problems. Their service is very good. We've had problems with other companies in the past but, UPS was excellent.

UPS often delivers damaged packages. Some have been delivered to the wrong address. The delivery person often fails to ring the door bell! The delivery is often close to 9:00 PM which is too late in the evening.

Often, the drivers will ring the doorbell, but not wait long enough for us to get to the door. The drivers need to wait a reasonable amount of time when ringing the doorbell.

UPS has always been very consistent with the orders I receive. I leave a message on my front porch to delay at the back and they always do. If it is raining, they cover the packages in a plastic cover and leave them in a place that shields the weather. They always fulfill the order within the hours specified.

I have never received a late shipment nor have any shipments I made arrived late. The drivers are very courteous and helpful if you need help on large boxes.

UPS in Thomson, Ga is always there when I need them, for pick up or drop off!! Drivers are always on time and cheerful. Every employees are always courteous!!!

I have always been very satisfied with the service, very fast shipping and always delivered on time and prices are good also. I would recommend this service to anyone, always nice and very helpful service.

When UPS is the only company involved in the delivery of my packages, it's a good service. When they share the delivery with the USPS, that's when things become less efficient.

UPS used to be better than it is. Tracking and pricing are nowhere near as good as they used to be. God save you if you have an odd sized box. Oversizes, awkward, and/or heavy--forget it.

I like the tracking. Time it takes to get here has always been right on. Although a very few of the drivers seem to almost throw your package on the step, the majority take the few extra seconds to place it in the correct spot. Meaning, off to the side of your door or not right out in open for everyone to see.

Thanks to UPS I lost my job... I sent my boss her mail of 2 weeks and she never got it and got so upset that made me quit... I don't understand why they are not carefully when handling packages.

Bought an item online. Was promised to be at my door on the 31. I understand the hurricane. My area was not affected by it. It's 7 days late. All I see is DELAYED. No way to contact them about it. I'm running out of time to get my motorcycle inspected. Need those parts or I going to end up spending more money on another temporary tag. That company does not deserve even my time to do a review about them. I'm doing it so people know what to expect. I've learned my lesson. If I ever buy another item online I will make sure they do not use UPS as their carrier. Anybody else but them or I won't buy. Online sellers watch out or you will lose sales/customers.

My overall experience was OK but as with everything else's costs are going up and UPS is not different. So be prepared to pay a bit of money in order to ship anything.

Held my packages in Providence, RI for 12 days before delivering to Westerly RI. Very bad discussions with their office people. They said they didn't have drivers.

Packages are always delivered as I have designated. They always keep me updated by text on the location of packages. Packages arrive in great shape and drivers are very courteous.

For the most part my experience with them has been good. A couple of times they have not delivered on the day promised but I have taken it in stride due to the perhaps being extremely busy. I did call them and was helped by courteous and helpful staff.

I have use UPS also every two weeks. They never lost a package and my package always arrive on the day expected. But they don't always arrive at the time promised.

Never experienced a loss or damaged item with UPS. It's convenient but greater priced than the local post office shipping. Helpful agents With a pleasant attitude make this vehicle for transporting pleasant.

UPS is always on time and packages are rarely damaged. The drivers are courteous when arriving at our farm, they always leave the deliveries in the garage so they are out of the elements. We really like using UPS for our package delivery needs.

I always go to the UPS store and prefer it to the USPS. They are always friendly and helpful. I am a regular customer and appreciate their help. I also love how UPS stores all your info so you don't have to remember addresses.

Everything is fine till the package comes to the door. Most of the time they don't knock or ring a doorbell. The only time I know is my dog barking or I get ready to leave my house, that a package has arrived. I do not have time to keep checking the site to see if it was delivered.

UPS lost one of my parcels. It took me over 10 calls to have them clarify that the package was lost. The customer service reps appear to only be allowed to use about 10 different pre-scripted responses when you call and they keep repeating some variation of a pre-scripted response, which often has nothing to do with the question you've asked. They pre-charged my card for customs fees and gave me the runaround when I asked for a refund. Ultimately, they refused to even provide me with proof that they paid customs on my behalf so I asked Visa to suspend the charge until UPS can provide proof that they even incurred that expense. Visa was helpful in that regard. One of the service reps told me that UPS is a very large company and they can't be expected to keep every receipt. I mean, it's a joke.

On time great service deliveries placed as requested online. Only one instance of a package being sent back due to signature requirement. Delivery person was a sub and DID not knock on front door.

UPS is a good company but the rates are really high and the delivery time is not always on time for the money. But all and all would probably keep using them.

I love using UPS but the small town where I live does not offer multiple drop off locations with convenient times for working people. And my packages usually arrive at the end of the day. I have never had an early delivery.

I do like the delivery time, but their prices can be a little steep. I would rather an extra day for a lesser price. It would still get there faster than the PO.

UPS is very dependable. A lot of times I get my parcels a day early. UPS is the only carrier I use and I consider it a fantastic company. If I have a problem, which is rare, their customer service is outstanding.

Faster and more efficient than the postal service!! But postal service is cheaper to ship. It's a toss up sometimes. Depending on what I'm shipping and the cost.

I have had multiple experiences with UPS for 27 years. The delivery people have been personable, polite, and professional. I have never had any complaints about their service and they maintain professional demeanor when they enter a professional's suite of offices.

I have no problems with FedEx, UPS or DHL. They deliver to my door, knock and let me know they left a package or 2. They give my dogs milk bones. They even stayed with them when I was hurt.

UPS has always been very good for all my outgoing and incoming packages. UPS is always my first choice for sending things to my children. They have never lost anything or let me down in any way.

After really horrible experience as both a shipper and receiver with the UPS I will never again deal with this company. In two different countries (Canada and Finland) I had the same experience. Their drivers do not even try to deliver. Twice I received a notice that "address is wrong" whereas their driver simply did not even ring the door. Both addresses were in central, well-known locations. In both cases the parcel included time-sensitive documents. Terribly inefficient and costs any business or private person extra time and money.

The rating would have been 5 stars if done prior to December 2016. I use UPS regularly and I have seen a steady decline in both the quality of the deliveries and the handling of the packages.

I order some car parts from Atlanta, GA back in the winter and it had a 2 day delivery on it. UPS was running and the driver drove by my house. When I called UPS customer service they said they had until 11:00 p.m. to get it delivered but didn't deliver it until two days later because the delivery driver called in and said there was snow and ice in the parking when it hadn't snowed at all and UPS made me pay for a redelivery fee.

UPS has sometimes delivered damaged packages however for the most part reliable. Larger packages seems to be more prone to damage. The delivery person I have had have always been great.

Every time I order something it has been delivered on time according to the schedule delivery day. I have never had any problems with UPS. They are great.

I use UPS for most shipping needs. All good experiences. No problems, prefer to others. Convenient stores and easy to use. Also like fax, and notary services.

I would have rated it higher but a lot of the times packages arrive damaged or open. I have called to complain but the line is usually busy. If they would allow me to use more tape or plastic wrap around them it would be better.

What I don't like about is packages are delivered as if no one's home. They just drop it at the front door - way too many packages are stolen each day because of this poor method.

Everything is really good just a couple times box was crushed but merchandise was not damage. Did not try to file any claim or complaint. Drivers have always been friendly.

Happy my package deliver at my door and am always getting a text to say when it will be deliver. Also an estimated time framed too. With UPS I would recommend this services to family and friends.

Our local UPS store is awesome. The people there take time to ensure your package is protected. The rates are very competitive and delivery is just as quick as any other service. What it really boils down to is how do you feel about your local store... Ours is great.

While somewhat pricey I have found UPS to be prompt, reliable and easy to track packages. I have not had a negative experience with their service as recipient or sender.

Packages are fairly easy to track and generally delivered within the specified time. Have received occasional damaged packages. Some difficulty in having them picked up for return.

Always has a smile on their face and happy to see you. They will bring in the bigger packages for me. Normally I get a little story about their day. I in return give a little of my day too.

They are useful and reasonable prices. I would keep order and have UPS and other shipping to my home without any damage. They arrive on time with my app.

UPS is a quality company and service. I find their shipping charges a little too expensive, but most of my experience with UPS has been good.

On the rare occasions I use UPS to send a package their sub station personnel lack knowledge or caring. There was an occasion I was sending a package to California and used the standard abbreviation of CA to designate where the package was going. I was informed that CA does not have any meaning, and once the clerk was informed it meant California, then and only then they would accept my parcel. Shouldn't these individuals have the knowledge of the standard state abbreviations?

While I do think the service is expensive, I have had really good service most of the time. One bad experience was a broken glass item that was left by the driver with glass piece all around the box on my front step while I was home. I happened to see him drop the box off hand sprint off. When I opened the door and saw the glass I called without moving the box. There was broken glass all the way from the street up my walk. It was not a great experience.

We use them all the time to send packages out and I only had one problem when my items was stolen at the UPS center and taped back up. Other than that, I have had no problem with UPS. Our driver knocks on the door to inform us that the package is there and waits to see if anyone comes out.

I like UPS because they deliver on time and the drivers are friendly and courteous. If there is a problem with the delivery they always contact me to let me know about the problem. I have never had a problem with the service.

My UPS driver is always courteous and on time. He knows I'm home and doesn't bother me knocking a lot. He leaves the box in a safe place, on my front porch.

I love the service that I receive, I've always gotten my packages delivered in a timely manner. The cost is okay though sometimes I find when I use FedEx it's less expensive. I wish when the doorbell goes out and I leave a note with phone number that they would do the courtesy of calling me to let me know that they are downstairs, they don't and this is something that FedEx does which is very helpful. Since your drivers are not allowed to do so, I have to go in and pick up the package. It's not a lot to ask when you're paying 20 dollars or more for delivery.

I have been shipping with UPS personal and business since 1979. We ship UPS for most of our must-be-on-time product from single box to pallet loads. FedEx is good but UPS better for on time. Our UPS/FedEx not-on-time score since we started counting in 1988: UPS late 5 times. FedEx late 9 times. Both are great companies.

I've been using UPS for sending packages for a long time and never have a problem with them. UPS is reliable and they have the best price for large packages.

UPS delivery drivers go above and beyond to get my packages to me every time. I appreciate the little things like putting my package in a plastic bag when raining and even the snacks for my dogs. UPS is fabulous.

UPS is great for shipping. I mostly use it for returns (products being returned to the store). Some businesses include a UPS label if you need to return a order and the charge is minimal. However, I have had to return items with no label included and most of the time the UPS charge is over double what I would pay if the business would have included a label - at times much more than the product is worth.

I hate when they just leave your package on your step and people be out here stealing. Get a signature first. Take care of things all I don't like. Everything else is great.

Sometimes my pkg is left too far from my door like it was thrown there and don't get knock on my door to know it has came. But love it now that I have signed up for text alert to know when pkg has been delivered. Best thing they came up with. The pkg come in good condition if it's smaller boxes but bigger pkg looks like they don't get as much care when handling. One time my neighbor received my pkg. Thank God they were honest and a couple times I have received pkg that belong to people that moved. Tried to get someone to pick them up but ended up having to take it to them. But usually I have no problem with them. Not like I do with post office.

Would like to see them have better customer service. It just seems like, when you call, everyone always has better things to do than talk to their customer.

We use UPS instead of FedEx. Most UPS Drivers seem more content with their job. They're supposed to be helping us with our packaging needs. We don't receive the same care at FedEx. We go into a UPS Store often. The prices can be somewhat high for shipping. Keep treating your employees fair, you will continue to outscore FedEx.

I learned today that UPS stores have NOTHING to do with UPS. So the service you get there can really stink. It has for me, when packages have actually been rejected by a UPS store. I won't go to one again.

Most of the time I am okay with their delivery. At least once, I have had a package of mine delivered to the wrong address. Never saw that one again and had to reorder merchandise.

** always leave "sorry we missed you notice" even if receiver is at home. Delivery guy immediately leaves in haste to meet delivery targets. Charge for packages are usually high than Canada Post's. I always have to go 20km (to & fro) from my house to collect the parcel. If I don't go on time they send it back to sender in 7 days. Company wants to address more parcels with less staff and overloading staff with unmanageable targets so staff in haste leave "sorry we missed you notice." Or maybe staff is lazy to deliver in customer hand. Worst service.

Not the first time that UPS claims to attempt to deliver a package to a business and claims that the business is closed. Since we know that we were here the entire time, we know that it is a lie. Then of course UPS says it cannot be delivered until after the holiday weekend. But no one ever gets sanctioned for lying about deliveries, so nothing will ever change.

I mailed my tax papers to my CPA the first of March. They were brought back to me April 15. Still don't have my taxes because of UPS lack of good service. Don't use UPS if you want something delivered on time.

Packages aren't always in good condition, but my delivery carriers are the best. Timely and considerate about where they leave packages and great with my dogs.

I shipped an ice skating prop that cost approximately $1100.00. It was shipped with bubble wrap and Fragile was written ALL over the box. When I received the delivery the package looked like it had been in a trash compactor. Customer Service was HORRIBLE!!! I insured it for a $1000. I could not get Customer Service to help. I will never use UPS again!!!

My package was beat to hell so bad that my drone didn't even work and that I had to contact the company and I lost 197.00 because they wouldn't take it back so I still have the no good product.

Everyone from customer service to the delivery guys in brown are kind and courteous. Love UPS! The packages come intact. I prefer UPS over FedEx. FedEx is $$$.

UPS gives an AARP discount which is nice (if you go to the Post Office you do not get one). I went during a time in the day I was quickly serviced. I was sending it from Indiana to California. It was very expensive even though it was not a big box and certainly did not weigh much. This was a special item but because of the cost, I usually either just send a gift card or buy online. That is sad because I would much rather see the item, pack it and send it myself.

I've had more damage claims with UPS than with any other shipper that I have used. Their customer service from their drivers could be improved. They don't seem to really care if the package, item, whatever, gets delivered in good condition or not.

Overall UPS is great. They have very good prices. Their transit time is fairly accurate. They do make sure you get your package. Every once in a great while the outside box is damaged but the item is still fine inside.

They have a great website for tracking, etc. Also, very reliable, and shipments are usually on time. Recently, one of my packages went to the wrong UPS location; they caught the error, but my package arrived a day late. I always ship UPS if it's free.

I ordered an item from Bose and was told the item would be delivered on 28 August 2017. When I tracked the package I saw a delay notation and found the package had been misdirected twice. After a day when I found the package had not moved I went on Live chat with a UPS agent. When I asked when the package would be delivered and if it would go through the two incorrect receiving stations. All I was told that I should receive the package one day after it started to move and I should keep checking with tracking. When I asked when the package would move, the only response was that I should continue to keep checking with tracking. And we are constantly told American business is looking out for the consumer's best interests. HAH!!!

My $4k TV Samsung 55 inch destroyed and 22 Wide inch Monitor Destroyed and separate days also been destroyed. They told my me because the items is not insured so they can refund you $100 each and it cost me $2300 everything! This is just not fair that you can't able to spent more money to insure your valuable items and they just destroyed it because it not insured. Packages is has many holes on it and seems they got tortured before they arrive on destination. They ask me I will receive refund and leave how easy to accept that? This Company really want your items destroyed that they can manufactured and sell it in Markets. Never again using UPS especially fragile item is a lot waste money.

My daughter ordered a reptile over the internet with 24 hour delivery. UPS emailed me at 5am that flight was delayed, 2 hrs behind schedule. Called them at 8am to confirm drop off time. Was told near 12pm due to delay. Told them I had to run out at 8:30am and would be back at 10am. Package was delivered at 9:30am with note. Note says, "sorry missed you. See you next day". Really!!! This is not a toy, movie or inanimate object. Called immediately, told driver missed me by ten minutes, not their problem, wait for tomorrow's delivery. Pathetic and unprofessional. Offered to find driver and get package but driver is not able to be located. Again told I am the problem. STOP USING UPS FOR LIVE ANIMAL DELIVERY IMMEDIATELY, PLEASE!

This is the worst shipping company! Drivers are rude and unprofessional (not all of them surely), but laziness seems to be the company's motto. I had a package full of sensitive information (containing my medical records and SSN) that I wasn't even expecting to receive fail delivery. I was home all day and received a package from USPS, but UPS never bothered to even ring my door. This isn't the first time this has happened.

The person who helped me was very knowledgeable how to send my package. I was happy with the service but I wish it was not so pricey. Thanks for the other options.

UPS always delivers my packages promptly and in excellent condition. They always leave my packages, conveniently, beside my front door. This definitely adds to an easy access to the packages. I am extremely satisfied with all delivers from UPS.

When my daughter and I moved back to Colorado from California we used UPS. It was cheaper to put our stuff in 20 boxes than to rent a rental truck. Everything arrived ok, on time and just as we got there. I love my UPS people, they are all very nice and professional. I would use them again to move instead of a rental truck or just to send gifts.

UPS is awful overall; terrible. I have used them on and off for perhaps 25 years, (forced into it) and they make a lot of mistakes. I avoid them. They forget to leave notices; say they delivered something when in fact they did not.

Every time my package is delivered they never ring the bell and even though I get a notice on my cell phone, my package can be sitting outside for more than a hour and a lot of times the package looks like it been through a war.

UPS is just great. The packages left at the door are in good condition. And I see that no one bothers them. I get my package as soon as UPS leaves it at the door. And lets me know online that it's at the door. Love it.

Never had any issues with UPS that I've almost always had with USPS. Very reliable and effective despite being costly but it's totally worth paying for.

Our company uses UPS regularly to send important medical documents all over the country needing signatures. Their rates can be on the high side but their delivery reliability is solid.

Awful delivery time - I had many times when my package did not arrive. I had to call UPS several times to ask when my package was being delivered. They delivered my packages at 10:45pm; 10:55pm; 11:16pm very, very late into the night. I have requested various vendors which I have purchases not to ship my packages via UPS, & to use FedEx, USPS instead. UPS is unacceptable!

On 8/28 2017 I was expecting a delivery from China. I realize that my shipper did not put the correct address. Immediately I called UPS that day to let them know there is a change of address, building number and apartment number only. 8/29/2017 the correct address and building and apt was revised not once not twice but three times. Today 8/30/2017 @ 2:59 pm I'm sitting in my living room waiting for the UPS truck to deliver. I live in an area of New Jersey that has high rises apartment buildings on all 4 corners of the intersection. Very busy intersection.

My medicine delivered from Cigna insurance company weren't delivered on time and now Cigna is refusing to reimburse me for the claim. UPS not only costed me time and effort in submitting this claim multiple times and not it is costing me to eat the entire $200. Going forward I will be choosing other shipping services and will NOT be advocating UPS again and will request my company to do the same.

I purchased a generator on August 26th to be sent overnight to Corpus Christi Texas. My sister lost electricity during Hurricane Harvey and there are no generators to be had in a 200 mile radius. Of course, I expected some type of delay due to weather conditions and back up of orders but I thought it would be delivered at least by today. The generator made it to San Antonio yesterday at 630 am but no delivery due to adverse weather conditions. It is 100 degrees and sunny in Corpus Christi and about the same in San Antonio. It take 2 hours to drive the distance and there is no flooding or rain or wind in between.