United Parcel Service - UPS Reviews

We have the most worthless UPS guy here in Limington, Maine. My wife is making lunch in the kitchen right by the front door. When she happens to look outside and sees the UPS truck out front. She opens the front door and there is the UPS guy trying to stick a "We tried to deliver and you weren't home" note in the door. My wife right away says, "What's this?" He says, "Well I've been knocking for a bit," and right away she says firmly, "No, no you haven't. Don't lie to me." He says nothing and she finally says while handing him his "note", "Go get my package please." As he turns away he says, "Ok but man it's heavy."

How does UPS get lost looking for Louisville Kentucky of all places??? (For those who don't know, Louisville Kentucky is their largest hub AND their corporate global headquarters.) Apparently Big Brown has some really smart package handlers and OTR truck drivers when they can take a package addressed to LOUISVILLE KY and manage to misroute it to Madison Heights, Michigan before anyone anywhere in the system noticed anything wrong! Then when I called to ask about my package after it was supposed to be delivered first, the Princess at UPS' so-called Customer Service tells him there is no information available and no one knows if or when the package might be delivered (and, no, I'm not being sarcastic, "Princess" is what she called herself - and apparently what she thinks she is).

A couple of days ago, I was sitting in my living room when I heard a loud "thud" against my door. I got up to open the door and spotted a package on my doorstep - a curious sight, as I had no recollection of having ordered anything recently. Thankfully, the UPS driver who had delivered it was kind enough to make me immediately aware of its arrival by throwing it at my door, so there was no possible way in which I could have missed this boxed enigma. Upon closer inspection, I determined that the package was indeed addressed to my residence - unfortunately, the name of the individual on the package was completely unknown to me, and I have been living at my current residence for just shy of two years.

My husband sold some Longaberger bowls on eBay. I packed them myself. I worked for a gift company for 14 years and packed and unpacked thousands of items. When we went to the UPS store here in St Augustine, the guy asked if one hundred dollars insurance was enough. We said yes. We sold the bowls for $57. After 10 days of dealing with UPS and sending them pictures not once but twice, they turned it down. Somebody threw that box up against something to break them. I will not use UPS again. My husband sold the bowls because we needed the money. Shame on them! It is back to the United States Post Office for me.Tracking number **.

We try to never use Kingston NY UPS with their strange hours of 330-630 PM 5 days a week to ship items but situation arose with a rural residence that had no mailbox so I had my USPS package returned and needed another option. So we went to UPS and waited 20 minutes or more with one worker at shipping station. My turn she asked what's in the box and I said it's a picture (picture size 16"x19" box a little bigger) then she asked is there glass I said yes then she laid the box flat on the scale and proceeded with CPR in the center of box.

A package showed up with a payment necessary of over $200. I declined. The driver gave me a phone number to find out what was going on. From that number I was referred to 2 supervisors with direct access (amazing!), a name and phone number. Not only did the supervisor get back to me within an hour but she went above and beyond to help me. Then, the folks at the payment center could not have been more efficient and helpful, even calling me back after being disconnected. Everyone I dealt with was friendly, professional, and the customer service was EXCEPTIONAL. These folks have it right, thank you.

Asked for a worldwide expedited delivery at the beginning of July 2016. Paid a lot and they promised the package would arrive within 5 business days. The packaged arrived at destination after 20 days; and they further charge the receiver extra dollars.

I shipped a valuable mandolin in June of 2016, very-well packaged, and insured for $3000. I shipped it from a UPS store, something I now regret greatly. The mandolin was damaged, and I filed a claim. A contractor for UPS was assigned the claim, and, not being near the recipient, got photos of the damaged mandolin, as well as the packaging material from the recipient (which was an instrument re-seller in Michigan).

Received notice of collection on brokerage. No idea what for. The collection agency indicates that the parcel would have been paid for at the door but since they don't have internet connection, must have mistyped a digit on the credit card. This equals collection to me after 90 days. They claim they try to phone 3 times but won't leave a message on a machine. What next slates and chalk? Join the 21st you idiots! What business model uses a collection agency to administer accounts receivable? When is someone going to create a service oriented courier service? I will NEVER use UPS for shipments from the US to Canada. $20 parcel = $65 brokerage. They actually put me on collection before for an item I bought from an online computer store chain in Toronto. They brought the item in from their US warehouse to Canada and then shipped it to me from their store. UPS sent a collection notice on me for brokerage!

Owning a company is a chore. Having a wife who orders things means we both expect courtesy from UPS, and on 7/20/16 ups came. Did not ring the bell, and left a note for us to sign for next day delivery. Nothing, and so called only to be called we would have to go pick it up. Thus finally got a US supervisor who said they would deliver it, and the next day Saturday got called, left no message, so we called back when we got home, and thus the same.

UPS suck and sting. Worst service ever. I sent a package from UK to Mexico and the incompetents sent it to USA. It's been now 3 weeks and they are sending me back my package because of their mistake. They couldn't rerouted. No. Instead they are sending it back and for doing that took them so long??? Oh and they didn't have the delivery date yet. Those papers meant to be for legal purposes by the 27 of July and I can't have them back yet.

Not only did they lose my package by delivering it to the wrong address, ten blocks away, they were hopelessly rude to me when I called to rectify the problem and insisted I had received it. When I finally hunted down the package (myself) and proved that they had picked it back up when the wrong recipient had turned it back in, they didn't even offer an apology. Worse yet, it's been three days past when it was supposed to be delivered. It would have been quicker to just order another computer and had it delivered from another service. The only reason I stuck with UPS was that they had the last computer in stock. I honestly don't know how they remain in business when FedEx and the Postal Office do much better jobs and aren't terribly rude to paying customers. Especially when the mistake was their own.

This is the 2nd time UPS is inflexible with delivery options and I have to take off of work to pick up a package at one of their locations. Please vendors... Don't use them anymore!!!

We were travelling in the United States and I left my phone in a hotel room. Best Western contacted me and asked where I wanted it sent and I replied to our vacation stop in Calgary, Alberta. Instead they sent it to our home in Ottawa by UPS. I received a message on July 14 from UPS indicating the phone would be delivered on July 15. I called their Canadian number to ask the phone be re-routed and immediately was connected to their call centre in the Philippines. The agent explained the phone could not be rerouted because it had already left their "hub" in Windsor ON to the Ottawa warehouse. The agent said UPS would have to try to deliver the phone first and then something could be done. I asked why send a delivery person to an address when we knew no one would be home. The agent replied "Those are the rules."

Sold a pair of vintage lamps on eBay in May 2016. Took them to Landover, MD UPS. They were packed by a UPS Employee. My husband told her that she did not use enough packing. "I do this every day, I know what I am doing." Well the lamps were received broken and UPS had the nerve to deny my claim. I had to fight to prove that an employee packed them. As requested back in May I filed a damage claim. They picked the package up in Washington State from the buyer and lost it. With my persistence, it was found in late June... In their lost/found in Kansas City.

UPS don't have no time for delivery. People have to sit around all day. The dates keep changing. If FedEx can have times they should too. Never again will I use UPS!

I ordered from Amazon Prime on 7/10/16. The order shipped in 3 packages: 2 through UPS and 1 through FedEx. FedEx package got here on 7/13/16 no problem. However, the UPS driver is playing games with the other 2 packages. My husband had previously asked him not to blow his horn when he delivers here. Driver responded by calling my husband an ** then floored it out of the driveway & blasting on the horn AGAIN. Now one of the packages is at the UPS store 7 miles away & I have to go pick it up.

Well I can start off by saying UPS is the worst company I have ever worked for. I applied for a driving job. I put in my 2 week notice to go to work for UPS and mind you I left a position that I was at for more than 8 years. Went to UPS to go to work. I was excited to work for them. They DID not give the right training for the job. Their turnover rate for employees is really high. Day three was really bad. I was set up by the supervisor giving me a lot of late pieces to deliver and when I returned to the hub I was told if I DID not make it back to hub by five I was fired. Mind you that was day three. That crap company I hope folds up. UPS sucks. I would not recommend anyone using UPS. Go FedEx. UPS is a ** company. Don't go to work for them.

Driver do not follow customer request. They create their rules. UPS DRIVER DOES NOT FOLLOW DIRECTION FROM CUSTOMER. Lack customer service and care to the customer wishes.

I moved from Tucson, AZ to CO and had 3 packages shipped, 2 with towels and misc. stuff I didn't care if they made it and 1 with a lot of personal mementos and old tax records. The important one was the only one in a good and new box from U-Haul while the others were in used boxes. The important one never made it to CO.

We went to UPS and got direction for shipping perishable product to our father in GA. We followed their direction to the letter. When took to them and they told us they would package in crate and airship to GA. Needless to say package did not arrive. We received notice package was damaged in transit and was discarded. We contacted GA location and they were nice enough to go dig our letters to our father out of the dumpster as well as photograph package. They also told us how to file a claim. When we contacted Corp and store we were told that claim was denied because we did not follow packaging requirements. We told them store packaged and they stated that was not true even though we provided emails from UPS with pictures showing computer generated labels. We are out 275 and my father did not get his birthday gift. This was food that is not made in GA and he is sick and looked forward to this food. It's just not right!

I was expecting delivery of my package, upon checking my email when the package never arrived, I found that the package was returned to sender. In UPS notes it stated the package was damaged? I've received damaged goods in the past, taped together, and that they had contacted the receiver, which is not true, and that the package was not ordered, again never happened. UPS returned the items to Sender. I contacted the sender's customer service, and they could do nothing, but credit my account. I could not reorder the items as they were clearance and none were available. This is outrageous. They never put the package on a truck for delivery. It never left their warehouse in Fort Worth, TX.

I know reviews are notoriously skewed towards negative experiences so I wanted to share a positive one. I live in a medium sized gated apartment complex near downtown LA and ordered a futon off of Amazon three days ago. Not only did UPS get the item to me within 36 hours of it leaving the carrier faculty, but the delivery person carried the 80 lb futon 50 yards from the front gate around two buildings and all the way to my doorstep. Excellent service especially in comparison to the USPS delivery workers who constantly throw packages over the front gate and just leave them smashed and crushed wherever they are thrown.

Every time we have ordered something and came by UPS it is never delivered without a fight. They say the address is always wrong... which isn't never wrong. I have confirmed and confirmed I even gave directions and still can't find me wow... I wonder where they get the drivers out from under a rock? I have tried and tried to get answers and they never respond to any calls. I am not going to be using UPS again. And it is bad when stupid drivers leave electronics out in rain when they are too lazy to pull in driveway and get out and walk to the porch. If could have left a no star I would have.

I recently donated my air conditioning units to less fortunate families and ordered a brand new one from Walmart.com which uses UPS for shipping. I paid extra to arrive by Jul 5 as NYC was experiencing a heatwave. Even though no signature was required for this delivery, I called UPS ahead of time to verify and ensure package would be left inside my apt building at my doorstep. They noted my acct and agreed to the terms. Missed delivery on Jul 6th (one day late), wasn't left due to driver's discretion.

We shipped 4 boxes from Austin to Seattle. One is still missing in action somewhere in Portland, Oregon for over a week already. The other 3 boxes came but they all had big hole on them. One of the boxes contained a 27" computer monitor and the screen was completely broken. The monitor was in its original box with Styrofoam padding and it was double box for extra protection. It looks like someone punched a hole through the box with a golf club or something. With such a high force impact, there is no way the monitor could survive. I showed it to the delivery guy who agreed that it was properly packaged but UPS refused to be responsible for the damage. I am so disappointed of UPS service and promise not to let myself or my company ship anything through UPS. Don't let this happen to you.

This place is such a waste of time and the people behind customer service can not have an IQ more than 2. They can never ship to anywhere correct and when you try to correct them they will pick random places to ship your **. They are pansies that hide behind a phone. Can't spell or half the time talk clear enough English for you to understand them anyways. David Abney really needs to reconstruct if he really is the Chairman of this business and stop hiring morons. Because of his incompetent employees I now lost 25k on a job all because they decided to ship my customers ** to a random address they just picked out of their ass. If he knew and understands business he would understand that it doesn't work that way. I guess he will have to answer that question when it's his time in court and explain that to a judge and the media. They should be called the Bubba Gump factory instead of UPS.

Do Not Use UPS to ship Queen Honey Bees. I had 10 queen bees (very expensive, very delicate) shipped to me. The box arrived damaged, dropped so hard that the queen carrier inside was torn loose and the queen cages dropped all over the floor of the box and knocked around. I had the box delivered "for pick up" at the local depot. They put it on an open truck on a cold, rainy day - wet and cold kills bees. Tried 6 times by phone to reach customer service. No luck. This company must be the worst shipper in the US.

1 Star is one too many. If I could give UPS a negative 100 I would. Their service is by far the worst I've ever witnessed in my entire 30 years of existence like really and I mean in everything from dining to retail. First the customer service. WOW wait hold on. I'm not even sure calling it customer service is appropriate. I've spoken to so many different dummies in one day. My IQ has probably dropped about 100 Pts. One ** told me to walk around the neighborhood to look for the damn truck. ARE YOU SERIOUS? They make false claims of allegedly attempting to deliver when in all actuality they never even came. They will drop your package off with any random individual or drop it off at a random location and yes that's right this will all be YOUR FAULT! They are the worst courier service ever! Who are they hiring and what are they selling because they DO NOT SELL SHIPPING SERVICES. I ended up cancelling my entire order. Buyer BEWARE!!!

On July 8th 20016 I was waiting for a delivery from UPS that was never delivered. It was stated that it was delivered and it wasn't. I immediately contact customer service and got the runaround for about an hour or so pertaining to this matter. I've been received a phone call back from a supervisor stating to me that I could go look for the UPS truck in the 1700-1800 area. I immediately stated to home "What? Am I supposed to walk up in down the street looking for a truck? Are you kidding me?" She stated to me if it was her package that's what she would do. Are you kidding me? UPS is the worst carrying service ever. I will never again in life use this service for anything.

UPS is a service that I am very highly disappointed with. I have used this service in the past and 7 out of the last 10 times I have had to go pick my package up due to an error or incompetent people on UPS behave. I was supposed to have a package delivered 3 days ago. On the first day when I called they said they were correction the package and I'd receive it the next day. On day 2 the representative read the notes from the previous day and stated they didn't do what they said they would. "I'm taking care of it right now. You'll get your package tomorrow."

I just bought a home around Goldsboro NC. My girlfriend had a package delivery from UPS. The delivery man parked his truck at the end of my driveway in the cul-de-sac, less than 50' ft. from my front door, Then proceeded to walk next to my driveway in my front lawn which is covered with a layer of hay because I just finished weeding, tilling, raking, leveling and smoothing, then replanting and covering with hay. A LOT of Extreme and intensive labor in the very hot NC sun to have a foot path installed across it that I DID NOT WANT. Did the only lawn in my neighborhood that was covered with hay not give this man any clue that he shouldn't walk on it. And the company we ordered from sent the wrong item so we returned to sender. BAD DAY. THANKS UPS???

I received a package today that was completely soaked because the driver just dumped it at the bottom of my driveway, although I had been told, when this happened before, that they never leave packages in an unsecured area. This was absolutely not a secured area. When I went into live chat to complain, all I got was robot-like responses about how sorry they were and yet another number to call. Now that I have looked at UPS reviews on the Web, I realize I'm hardly alone. This company provides lousy service and if I send anything from now myself, I'm going with FedEx.

I am sitting in my living room next to my outside door when I hear something hit my door. Then my doorbell rings, (I immediately go to my door when I hear the package hit my door). I see a tall ** UPS driver walking back to his truck in a very fast pace. When I say something to him he becomes very arrogant and jumps back in his truck and pulls off. First and foremost I live in Newark, N.J. I don't live in an extremely bad area but nowadays no area is safe. No one should be leaving a package at the door without first seeing if someone will at least answer the door and the drivers could at least be courteous since they have a job and there are plenty of people who are less fortunate. I have had packages delivered by the Postal Service, FedEx, Amazon and none of them just throw the packages at the door and walk off.

In January I was expecting a package from the U.S... had been a few weeks didn't come. I called company sending package. They said they would look into. They didn't get satisfactory answer so sent out another package. This package I received by UPS. Driver didn't knock at door or ring bell. Seen UPS truck leaving. Looked outside and package was sitting outside on steps. Anyone in area could have walked by and took package. UPS doesn't know what's in package and don't care. 3 months later I see a UPS truck go by my house was going out to store and almost tripped over package on stairs. I know I hadn't ordered anything and again driver didn't knock on door or ring doorbell. Picked up package and noticed this might have been the package that was originally sent out at beginning of year.

I receive parcels from France a few times a year via Canada Post. This time, UPS was picked as Canada Post could have been on strike. For a 50 euros value, UPS charged me $37 extra. For the exact same service I was never charged extra fees with Canada Post and the overall price for sending the parcel was even cheaper with them. On top of that UPS doesn't respect the delivery schedule. Never pick UPS, extremely bad service!

I ordered a laptop through UPS . The item reached to their center. They attempted one time visit to my home and asked me to go get the item from their customer center. When I went there they told me that by mistake the item was sent back to the sender, I lost 20$ this way. When I contacted them they took my information and said they will call me back within 30 min. It's been one week and I didn't hear back. Last time I use this stupid UPS. They are inefficient and when they do mistakes they are liars. Stay away from this company.

I have to use UPS when it's the vendor's only choice. UPS screws up ALL THE TIME. They just mis-delivered something else today. And, instead of checking with me first, sent it back to the vendor. It's not the company it used to be. IF IT'S IMPORTANT, DO NOT USE THEM.

Back in May my daughter had a shipment of 5 bottles of wine and a bottle of olive oil shipped from Italy where she had visited a winery. Almost 3 weeks later it was delivered to our lot where we are building a house - we've had other UPS deliveries made there and if they do not leave it they leave a postcard saying where to pick it up. Well this didn't happen - there was no postcard. They just decided to deliver it to our old house that we SOLD over a year and a half ago. Only by tracing the package did we find this out - they just left it on the front porch. No signature, no anything. Then the people that bought our house (I guess their conscience got the better of them) called to have it picked up by the local UPS outlet. We were told it was in Newton at the UPS Store - we spoke to the Newton store who then told us it was being shipped to our rental address overnight.

UPS is my absolute last choice for any delivery service currently available. On every occasion I have had something shipped by them, the driver has walked up to my door without my package, refused to knock, and left a sticker on my door declaring I had used one of my three strikes before they would send my package back to sender. They give the option to have the driver leave the package at the door, but in order to do so, you have to allow UPS to give up all responsibility for any damage they cause to the package, which is absolutely insane. No other shipping company requires that.

We've been using UPS for the very long time as trusted courier company in Dubai. However, we have shipped a trophy in London believing that the shipment will be handled and carefully deliver to the recipient without any damages. Unfortunately, the first trophy that we sent was delivered was broken and the second trophy that we sent as replacement were delivered damaged again. Very frustrating and disappointing level of service. I strongly not recommend using UPS ever again.

I often receive my packages when they are shipped with UPS but I still do not trust them since they occasionally lose my packages like recently. The tracking says that the package was "delivered" but the actual package is missing. When I called them on it, instead of investigating who the delivery person was, they told me to call the party that shipped the package! Unacceptable! I do not recommend this company to anyone!!

I work full-time and have tried my best upon placing an order with Amazon to ensure that I would be home to take delivery of a microwave. The UPS website indicated an expected delivery date for Tuesday and I took a day off work to be home. On Monday evening I returned to see that the UPS driver had arrived a day early and left the (heavy) package at a UPS Access Centre. I phoned UPS and requested a reschedule as I was unable to walk home carrying this box. I again waited all day at home today/Thursday.

I send a normal letter from Pitt campus to downtown. The zip code is from 15213 to 15219. I went to UPS to ask for recommendation about the number of stamps required to send my letter throughout this distance. Since I did not have stamps, I also decided to buy there. The stupid or profiteer office clerk told me I need to buy THREE stamps to send this SMALL LETTER even it was only from Pitt campus to downtown. Otherwise, he threatened me that the letter might not be delivered.

It took two days to go from Ohio to the UPS Oak Creek, WI facility where it sat a whole day, after arriving. Then it was supposed to be delivered the next day. We were home all day, and around 5pm noticed a UPS truck delivering to a house across the street, then he drove off.

UPS, the main company and Amazon were both courteous to me. However, the local Bozeman, MT UPS distribution center is terrible. A package was left at an access point that I am unable to get to during its business hours. I called UPS to request a re-delivery and they said that it would be redelivered within the next 2 business days. The local UPS distribution center manager called my personal cellphone to tell me that they will not redeliver the package. She argued with me stating that UPS cannot make such promises as "They don't know what it's like here" (This is an actual 'cat stuck in a tree in the police reports town'). She was rude, inconsiderate, and I could hear the laugh in her voice as she enjoyed very much telling me that she will not redeliver the package.

I order online a big parcel and in the delivery day I called them to ask about what hour they will be there and the answer was until 7 they can deliver!? I went for a bit to the shop then I went back home to wait for them. Then my boyfriend he came and saw the missed delivery note (I haven't seen that). I called them to ask about next day delivery and they said they only doing deliveries between 12-15. And if I want some other time will be extra 30!? Is this company based on fake deliveries? I am only buying things online. I never had any problems with any other company, they will call before or have an exact time for you. Such a shame.

Contacted third party awaiting their response since other packages from UPS come fine willing to give the benefit of the doubt.

I order a lot of stuff online that is delivered by UPS. My question is this. Why do they send my package around the States before I get it? My latest order was in Atlanta, GA. Went to Tifton, GA to Cairo, GA (which is 5 miles from me), back to Tifton, GA. Now back to Cairo, GA. Why back and forth all the time. This is with EVERY order I get. One was in Ohio then Tallahasse, Fl. 40 miles from me then Jacksonville, Fl. 200 miles from me, then Orlando, Fl. 400 miles from me then Tallahassee, Fl. Again 40 miles from me then Back to Jacksonville, Fl. Then back to Tallahassee, Fl. THEN FINALLY TO ME. WHY, WHY, WHY. Do they have a map? This is so aggravating. I understand why they charge so much. If I didn't know better, I would think UPS is run by our government.

I am finally writing an review to hopefully get some involvement from the corporate office. I have had three packages over as many weeks sent to my address via UPS. The driver that is assigned to my route has never attempted to deliver one of these instances. I have been home for the last two months with a broken foot never more than ten feet from the door and the driver never rang the doorbell and the driver never knocked. He has never once attempted a delivery instead he chooses to take our package directly to the UPS storefront.

I shop heavily online with UPS as the vendor's logistical carrier of choice. This writer has had repeated incidences of delayed deliveries and two recent failed deliveries resulting in ripple effects of requiring repurchase of items or unreasonable delay in use. One specific incident, this writer paid for overnight shipping and the driver decided not to leave the package and delivered the item to an access point. I did not receive the item for five days. I demanded UPS reimburse me overnight shipping costs and had to repurchase the suit for an interview. Please note, the drivers days previous to incident, attempt & successfully effected delivery.

My supplier used UPS for delivering my order in June. UPS came to my building. Couldn't find my name on the directory so they left. When placing the order, I provided my supplier my contact # (cell phone #). I called the supplier, complain for late delivery, and about UPS. My supplier contacted to UPS and also provided my contact # to reschedule the delivery. UPS did call for this matter and asked for the buzzer # in order to get inside the building. I mentioned that they can text or call me on my cell but they refused to do so as they complain no time to call for each delivery. I've been ordered from everywhere in the world and had no problem until now. To UPS, this is 2016, 99% of people in Western country using cell phone for communicating. If you can't text or call customer on the cell then you should be ashamed of your service. Improve your customer relation and service, UPS.

Since I rent the basement of a semi-detached house we have the basement back door as our main door. I make sure to specify this on any order in the address line and in any special delivery instructions. It always shows up on the address sticker on my packages. HOWEVER, UPS did not deliver my 70 pound mattress order to the back door. I noticed the truck had arrived through our tiny front window and so I ran out.

I ordered a radiator from this company and radiator was fine but when I took out I seen it was not the right one so I put right back in box. It was packed the same way with correct packing in same as I unpacked it. So I shipped it back to seller for a refund then when they took it the box was tore up and top of radiator was smashed down. So I filed a claim then UPS went to pick up and sent for inspection. First time they said I didn't use their box and wasn't packed by a UPS store so instead of sending it back to the UPS store where I had it sent at, UPS sent it back to the radiator company so they refused it.

For the past 2 years, UPS has missed several deliveries to my door, even though I have paid for delivery. They do not leave notices to let me know if they have attempted to deliver and when I call customer services, they are very patronizing and leave me on hold indefinitely. When I tracked some of the packages online, they showed that attempts were made even though in each case, someone was home to receive them and no one knocked on the door or left notices to show they attempted.

I went to a UPS Store to ship something for next day delivery. The representative looked at the address and confirmed that the package would get to the recipient by 1:00 next day but it would be $60.24. I figured that I would pay for it as I was sending Formula 1 tickets to my spouse, who forgot them as he rushed out to the airport and didn't check his drawer since our newborn was sleeping and he didn't want to wake her up. Anyway, I paid for the delivery of the package to find out the next day that the package never got delivered on time. I called up UPS customer service and the lady gave me an excuse that Canada has to select the broker to pick up the package to have it delivered and they didn't pick UPS.

On Friday 6/10/2016, I ordered some Microsoft software from CDW-G to be delivered from **, NV to my house in **, CA. I was told by the seller the arrival was approximately Tuesday, 6/14. Some time on Tuesday morning 6/14, your delivery driver arrived on my porch. It just so happened that my wife was gone, leaving my **-year old daughter home briefly. Due to being a minor, we had instructed her to not to answer the door for non-emergencies. As a consequence, your delivery driver left a receipt (attached).

I make these comments without prejudice but can't say I feel good about the company mentioned below. An auto repair company that is taking care of my van repairs has been waiting for a delivery that was shipped from a company within Canada (from Ontario to Gibsons) by UPS's fastest (express) service. What a joke that is. It left Ontario on the 10th and the parcel arrived in their Richmond warehouse on the 11th June.

My office constantly drops off packages towards the end of the day (after work) & frequently the packages arrive a day late. We figured out the problem: The UPS driver picks up packages before the posted last DROPOFF time at the UPS STORE YET, NO ONE CARES!!! The UPS STORE tells us UPS is a separate company & they don't control the drivers so I should call UPS.

Three weeks ago mailed a 106 pound package with a Mercruiser Outdrive upper and lower cases, gears, bearings and shafts. Package was dropped off at UPS hub on Mercer Road in Lexington Kentucky shipping to Miami Florida. Upon tracking number the package was held over for two days in Georgia then dropped off at recipient door by UPS driver. The driver told recipients that it looked like the package has been dropped off the forklift, were off the back of a truck and he was very sorry - it was like that when he got it out of his ups truck. Resetting immediately, took pictures of the package and I called UPS damages Department. I told recipient not to worry that I had insurance. The damage Department told me they would come the next day and pick the package up.

They did not inform me when the package would be delivered. It turns out that the package that was supposed to be delivered on Saturday with my breast milk will now be delivered on Monday. I labeled it perishable and had confirmed one day delivery but now it is a three day delivery. Consequently I am looking at not feeding my baby all the milk I worked so hard to pump and store.

Mailed a package that I dropped off at Office Depot on April 18, 2016, which would be delivered by UPS ground to Gilbert, AZ., to arrive on April 22, 2016. Got a notice that the package was delivered, but left at the front door. Receiver never received the package. I phoned UPS and was informed that the driver delivered the package to the incorrect address. So an investigation was started, UPS has GPS tracking in their truck and was informed that the driver had stopped and left the package at the incorrect address. Investigation started, the driver went back to the home and was told by the home owner "no package was left here". UPS claim that they called me to inform me, but come to find out that they took down the incorrect phone area code to notify me.

Service, UPS 2nd Day Air??? Originally my cell phone was shipped out 2 days shipping. After 4 days of shipping I did get my package on 06/07/2016. I called UPS. All they can say is "Sorry." My wife stayed home all day waiting for package, and tomorrow she will stay home again waiting for a package. If it was a mechanical failure UPS has only 1 (one) truck and can send another truck to pick up packages.

UPS Store 12405 Venice Blvd Los Angeles CA 90066 - I was online by phone with the IRS to receive some documents via FAX inside the store. It was around 12:00 pm on June 7 2016, but the attendant did not show professional attitudes to the customer. I was giving some information to the IRS that it takes some longer time, the attendant start making me feel like a thief. The attendant asked me to leave the store, I told him "You should be nice, you must show professional attitude." He asked me "Are you going to use the service or leave the store?"

I had an order that was a scheduled to be delivered on Monday, 6/6/2016. I had checked the status of my delivery throughout the day. Every time I checked, it said it would arrive by the end of the day. Around 7:20, I decided to call to find out from a representative, the actual status. He assured me it would be delivered. I decided to wait outside. Around 8PM, I decided to call again. I was again assured that my package would arrive, and to give the driver until 8:45PM. At around 8:45PM, I called and was told by, yet, another representative that my package would arrive at EXACTLY 9PM. I decided at approximately 9:30PM, to go inside and try calling again from my house phone. It was then, that I was informed that I wouldn't be receiving my package that night.

Ordered item through Sears catalogue. Asked for a June 3rd delivery date, which was confirmed by the Sears representative. Unfortunately, the item is shipped from a retailer that Sears advertises in the Sears catalogue, and UPS attempted delivery on May 20, 24th and 25th. The notices UPS left have no phone number or other contact information, and checking out the tracking number on the UPS website, all that was stated: items not delivered. Phoned Sears on June 1st and 2nd. Was assured that UPS had the parcels and would deliver. Phoned Sears on June 3rd when the rest of my order arrived, but not the 2 chairs.

This is my second attempt to use UPS. I ordered a product for home delivery. During its transits it arrived in Billings, MT then sent back to Colorado, then sent back and arrived in Bozeman. The package was sent out for delivery and I was home all day long. UPS truck never came to my house. That night I looked at the tracking number notes and it said a notice was left that they attempted delivery. They left the notice in my mail box, which is about a mile from my house. That night I called them to stop the next day delivery attempt and that I would pick it up at their office. The UPS rep stated the local office would call me within the hour.

I have not had good experiences with UPS to begin with and today was no different. Long story short, I give all of the graduates of a school I support some kind of personalized gift for their graduation. This year I designed bookmarks and got them express delivered to my PO Box to get here in time for tonight's graduation. UPS has delivered to my PO Box. Before though they claim they do not do that (which I found out today). So, they delivered it to some random address that I never lived at. When I called I spoke to a manager and he hung up on me when I asked him why did they not contact the shipper for an alternative address instead of delivering my much needed packet to some random address. I called back to file a complaint about the manager and UPS and the representative was super nice. She explained some of the processes but I told her I need that for tonight.

I am big on online shopping because with work and my baby, I really don't have time to shop at the mall or such places. I received a package yesterday and, as always, I was so excited to open it because I was expecting to received 8 pieces of lipstick. When I opened the package, I was a little confused as to what I was looking at. I contacted the seller, and asked her what they were and why was I getting them instead of the lippies. But she had no idea what they were and confused as well. She explained that she never used UPS polymailers to package her items and uses boxes instead.

When I lived in Brooklyn, I used a UPS Access Point. All of a sudden, one day, the AP went out of business with no warning. I immediately logged into my UPS account to deactivate that AP, but that part of their site was down and I couldn't access it. A couple weeks later I moved 150 miles away. I ordered a copy of my daughter's birth certificate and the DOH sent it via UPS. I am set up to receive text alerts from UPS, and I got one saying I'd receive this package on Tuesday, May 31. Great! Then I get a text alert saying my package cannot be delivered to my Access Point. Well duh, I knew that; it's closed down. I went into my UPS account only to find that in fact I had no AP set up; it must have been changed when the business closed. So why is the AP still being triggered?

I ordered a computer battery and hard drive from IFIXIT and 4-5-16 and they engaged UPS to deliver the products. UPS delivered them to the wrong address and closed the investigation 4-21-16 acknowledging per their GPS that they did not deliver it to me. They sent a letter to IFIXIT over 30 days ago trying to process the claim and pay IFIXIT but IFIXIT has failed to return it and has not followed up on it. That has left me responsible to pay for this product that I did not receive. UPS is stating that I am responsible for contacting the shipper to resolve the problem due to their negligence.

Shipped $300 of printed art work in a FedEx shipping tube. I asked the Distribution Center clerk if my packaging was acceptable and he said "it will be fine, would you like insurance?" I agreed to pay insurance. Material was delivered damaged, and I filed a claim with UPS... Claim was rejected because I used a FedEx tube and regardless of what the clerk said to me, I was told it's my responsibility to read packaging recommendations on www.ups.com. Quote from the Claims department manager Latoya ** "Just because the distribution center clerk said it was fine, doesn't mean a thing, nor does it put the responsibility on UPS. If I were a consumer and shipping something, I would do my homework and review the website for requirements."...

I received the mail saying my parcel is on the truck of UPS for delivery yesterday and would be delivered by the end of the day. I stayed home all day and cancelled all my appointments for the whole day, even cancelled my son's classes. My phone never rang and nor did my buzzer, as I live in a condo. At 6:25pm my friend knocked my door and handed me the yellow slip from the UPS, saying.."sorry, v missed you. Your parcel is at ___ location ready for pick up" timed "6:15pm." I was extremely infuriated as my buzzer never rang. I immediately rang the customer service of UPS and the girl there took my complaint.

I spoke with customer service on Friday, May 27, 2016 who told me I would be contacted in one hour either by phone or e-mail regarding a driver who left my property WITHOUT any notice of an attempt of a package delivery. Customer service told me this was the driver's third attempt ALL with NO notification left (I even checked the bushes). I was also assured by customer service the item, which was a gift, would NOT be returned to the sender. I was NOT contacted at all by UPS despite staying home for 2.5 hours and watching voicemail and email all weekend.

An elderly lady that I know purchased a chest that was like the one in her youth. I helped her with the Mississippi to SC. Innocently I contacted UPS, they took my credit card number for the shipping and insurance. They refused to give me a tracking number, showed up at the sellers house and was completely rude to the older couple who sold it and refused to pick up the package or accept that the shipping was paid for. I argued for 4 days that the chest was not picked up. UPS swore it was. Still I couldn't get tracking. Customer service was very rude.

It was horrible experience! 2 days in a row I broke my plans and stayed at home for ups delivery. They even didn't come stop by, but attempted receiver wasn't available!!! Never again use UPS! NEVER.

Ordered a phone from Verizon. I signed up for UPS My Choice member so I could get an estimate of time of delivery. Never received a text or email both contact information I put in. I was told my package would be delivered by end of day. I left my house from 3:45-4:45 and of course when I got home I received a note that there was an attempt on delivery (at 3:48) when I received NO notifications and that another delivery would not be for another 4 days!! I said I would pick it up (approx 40 min away). I was told I would receive a call (which I NEVER did) and that that office closed by 7 PM. I arrived even though I did not receive a call at 6:40 only to see a sign that it was closed. I looked online to see they claim they tried to call even though I did not receive a call or text. I then gave up and called Verizon to complain and they handled everything for me. DO NOT use UPS!!! I own a company and only use FedEx or your local post office!!!

The customer service blames the sender for all problems. They do not take responsibility for anything. Their chat people are dumb as rocks. Calling the 800 number is another bad experience. I believe they hire by an IQ in single digits. The post office is even a cut above UPS. UPS sent the package to the wrong address and stated the delivery to the wrong address online tracking. I gave them a preprinted address label. How they messed up is beyond me. They will not admit they were wrong even after seeing the proof! Do not use this company.

I just finished contacting all our primary suppliers because we will never accept another UPS shipment at our business ever again. We have filed multiple complaints with their corporate office regarding our UPS drivers who fail to deliver packages based on our instructions & make up unacceptable reasons on tracking for non-delivery. This has cost us hundreds of dollars this year & today's reason was 'We weren't open for business' which is an outright fabrication from a driver who is out doing things other than delivering packages. We are done with UPS. We have switched either to FedEx who has an excellent track record so far or CA OnTrac which has been so-so but at least consistent or USPS whenever possible. No more UPS. No more excuses for non-delivery. No more headaches trying to deal with them over the phone or web and no more financial loss. Win, win & win.

I had two important documents that I was told would be delivered by noon on May 27th. Its been more than three hours and there is still nothing from UPS. I've contacted their customer support, only to be blown off and basically told too bad. Because of their inability to communicate and provide accurate timelines, I have lost a lot of money/opportunities.

I 2-day express ship my items that always get here 1 week later. UPS is the worst. I dont understand why as a former delivery person with ontrac I do amazon packages daily for prime members. When I scan my packages it says if the package holder asks of it, where to place the package or not to if not home. Because of so many same day deliveries I successfully finish by 9 pm. Forbidden to deliver any later (obviously) but our customers always get their package same day. Ups dont care for customer satisfaction at all. My 2-day shipping will be here in 5 days! When you need something specifically on the weekend, ups wont do it. This is my 3rd time in this position.

UPS is a publically traded company therefore they are supposed to post their phone number and they don't. I've tried EVERYTHING!!! I am sitting right in my living room and they don't bother knocking. I get a text (because I have UPS My Choice). They are REFUSING to provide the corporate office number. It is against the law not post or provide the number of any PUBLICALLY traded company.

UPS service is really nasty!! I lost my package which was delivered by UPS. Several months past but I received no feedback about the missing package. Today I called the customer service who advised me that the case was closed and if I can not provide details about these clothes, nothing would be done. There are so many clothes in the package and how could I remember so many information about so many clothes. The requirement is ridiculous to be honest. I never expect UPS service is so nasty!!!

I'd give a half star if that were an option. I've had small problems in the past that were annoying but not enough to get too upset about. This incident, though, has me livid and I just want to trash UPS. I ordered something pretty simple. The delivery estimate was a Wednesday. By Saturday, when it had not arrived, I checked the tracking. It said a delivery attempt was made by the receiver was not available at the time. That was odd because, according to the time stamp, I was at home, in my office which is right beside the door. Also odd because they generally leave packages on my porch anyway. I figured it had something to do with the road construction and blew it off. I'd prefer they had put accurate information on it but I could wait. Tuesday I checked the tracking again. Again it said an attempt had been made. Again the time stamp was for a time I would have been home.

The business shipping to my residence thought they were paying for guaranteed delivery by 3 pm as it was urgent. I know the driver who totally ignored the texts/calls that it was an urgent delivery I needed by 3pm. Even saw him at the stop light as we were opposite in our vehicles. He ignored my call and texts. So get this - customer service says it's only guaranteed by 3 pm if it's a business address. Nowhere on their website does it state that which means the shipper is still paying for the higher cost but there is no guarantee whenever it's a residence. If I had the time I would sue this company for misleading info on their website. UPS is obviously ripping off consumers.

I had gave up on UPS. I placed an order and either they have lost it or put the wrong tags on them. This is the third time this has happened. People need to stop using them to ship items. When you call they attitudes sike Hammond is the worst. I called about a missing package and it took this lady 2 mins to look and come back and say she can't find it. This is too much. People paying their hard earned money for what so UPS can lose it. UPS will lose a lot of customers because of this if they don't get it together.

I have zero faith in UPS because I've had way too many problems with them. I ordered a package from Kendra Scott back on 3/30/16. The package was shipped 3/31. I discovered that the package was left in front of my apt door and my neighbor said they saw it sitting there, but when I got home it was gone. The leasing office has repeatedly told the delivery guys NOT to leave packages at our doors, but instead to drop them off at the leasing office because they will sign for it. But they constantly leave packages in front of doors. This is the SECOND UPS package I've had stolen in the past year, and a 3rd UPS package was tampered with that was sitting in front of my door. So I called UPS on 4/22 and filed a claim. They put me on hold so they could contact the shipper to inform them.

We have had continued issues with UPS delivery. They have returned items saying no one was there to sign, so we changed the instructions with a specific place to leave the packages. Now they just don't show up and say the packages were left where we instructed. We have had empty boxes delivered, obviously opened. Most recently, two packages were not delivered containing parts I desperately need for my business. The shipper is replacing the packages, but unfortunately they are shipping by UPS again so I'm not expecting anything different. WHAT IS GOING ON WITH UPS???

We unfortunately used UPS to deliver a phone to a replacement phone to family member travelling in Czech Republic. They charged us $229.96 and the phone was supposed to arrive in 5 days. Thirteen days later, the phone has still not arrived. They did not provide the proper paperwork to my husband who sent the phone, and the phone has been sitting in customs for 9 days. No one at UPS alerted us to the fact that the phone was in customs. Nor have they provided any assistance in how to get the phone out. In fact, they continue to tell us it is not their responsibility, although they claim that shipping. We have called about 6 times to discuss with the office and they could not be less helpful if they tried. UPS has not conducted business as a professional international shipping organization should and I would avoid them at all cost in the future.

UPS over the past few months has taken 2 charges on my credit card for one invoice. I pay my bill and I check my bank account and I see one charge on my card... A day goes by and a second charge for the same amount shows up. Contacting the billing department at UPS is a circus, I think they have contracted billing department out to another country, they barely speak English. I explain my situation and get the "I only see one charge" excuse. I even got angry enough and asked for a supervisor. I emailed him a copy of my statement. But since both payments are "pending" they say wait a few days till they clear...

Normally I don't post negative reviews online or any negative sentiments online, for that matter. But sadly, UPS has screwed me over at least half a dozen times now, and settling it as a private issue is no longer a viable option. The issue at hand is what their drivers do if they can't locate an address. Do they call the number on the package? Do they send an automated voicemail/email to alert me that my package will be delayed? Nope; they just drive off! I live on a tiny street that's easy to miss. When the FedEx driver or the pizza delivery guy can't find me, they do the sensible thing and call me. So...why can't UPS? Why do they keep me hanging like that?

UPS in my area is not too bad with delivering except the temps that are hired during the Holidays. I won an E-bay Auction for a tv. It was a good thing that it came from Best Buy and that Best Buy packed it securely. The temp guy dropped it on the ground by my front door. I was glad the tv was damaged, but it changed my view somewhat of the company.

May 18, 2016 a package for next day delivery (my cell phone) was to be received no later than May 19, 2016 by 3pm. UPS then decided that a no weather day meant "severe weather". I contacted them via chat (since the package was my cell phone and no home phone) with my dissatisfaction. They informed me that it would be delivered by the next day... per their website no later than 10.

As a society, we must unite against abusive companies like UPS. I sent a non-refundable travel certificate through the UPS store. It has gone badly every step of the way. The UPS store clerk was rude, the package was lost, three calls to customer service were useless. Eventually, I am told the claim is being handled by the UPS store, who is now telling me the claim was denied. I am out $100 + shipping, plus countless hours of my time. I'm sure a 47 cent stamp would have gotten it there just fine. Boycott UPS!

Unfortunately, we always reach that one person that is either having a bad day and or does not want to work. Well friendly reminder, thanks to your customers that you are supposed to be treating right, you have a Job. Today I called UPS because somewhere along the line my address was not entered. I did enter it correctly (was their mistake). I needed my package for a certain date. They delayed it because of their mistake which was clear with my evidence. When I received the call from UPS they automatically told me they were not going to make the accommodation to deliver it the same day because the driver had already "delivered" all the packages in my area. It sound like I was speaking to someone from the health department.

I count on shipping via UPS. I've had problems with them but let's face it - what choices are there for business shipments when some of your customers do all their business with that carrier. So today I lost shipping and billing opportunity because when I logged in to begin shipping I got an error message. Then started a round of calling and waiting and pushing buttons and answering questions until finally when I got an actual human on the phone they could barely speak English. So the entire call consisted of 'excuse me?', 'could you say that again' comments on my side.

This has happened to me multiple times now. I know that UPS is horrible, so I waited at home all day, constantly checking the tracking to make sure I don't miss it. Sure enough, I check it and it updates to say 1st attempt customer not home. Now they're going to deliver it to a pickup location for me to get TOMORROW. I didn't have a choice because it was T-Mobile sending a phone, but we were relying on receiving the package TODAY, which is why it was scheduled to be delivered that day.

My UPS automatically changed my delivery. I called customer service, waiting over 30 minutes to speak to a rep. Finally someone came on. She kept on putting me on hold; she seemed like she was new on the job, having to go check every minute about what was going on. She could not help me. Finally, her superior came on the phone. She could not help me either. They said I had to call back again in the morning to speak to another tech support person. Complete waste of 45 minutes. No one in this multi-billion dollar business could help. What a sham.

So UPS claims to have delivered a package from Amazon. They said that they left the package in front of my door. I live on the top floor in an apt bldg and yes I have neighbors whom I know. So the superintendent and I checked the cameras to see who stole the package in the bldg, but no package was delivered in the first place. I contacted UPS to let them know that the package was not delivered, only for them to tell me that they have a contract with Amazon where I would have to reach out to Amazon in situations like this (and I have). I just think that UPS should be held responsible for not delivering the package.

I had the unfortunate experience of being involved in an accident with a double parked UPS vehicle. The UPS driver flagrantly disregarded road safety and double parked in the middle of a narrow road during rush hour. The end result of which was requiring all motorist to drive on the wrong side of the road in order to traverse the UPS vehicle. Ultimately, these dangerous and inconsiderate actions resulted in an accident. I will never use this company for mailing again. I will also inform the public at large of the company's disregard for the safety of those in the community it services. Companies do not operate within a vacuum. Profit maximization, through dangerous practices, are not the hallmark of an ethical company.

I went to Rockville road UPS to return AT&T internet modem after chatting online with AT&T representative who had emphasized free shipping with no box to pack because they would pick up on a daily basis. However, when I arrived at UPS, the employee said he couldn't take it. I had to pack with a box. He pointed UPS boxes saying "you can get one box there." An AT&T employee was waiting to take my equipment. After handling to the AT&T employee my stuff, I was about to leave. The UPS employee said, "Wait a minute, I have to charge you the box." I thought it might be 1-2 dollars. He charged me over $5 after tax for a small box... I knew I was cheated! Spending time writing a review to remind customers of not being cheated like me. Take your box with you!

Package rotating in their warehouses here and there, and making customers to go all over. Useless company. Never ever choose. They're expensive compared to others. Not worthy of a penny.

The driver didn't come to deliver my package, so he excused it by putting a note on the package that it was the wrong street address when I have been receiving packages from UPS for over 16 years on my address. The facility where my package is at is closed until Monday so my child doesn't have the things she needs for tomorrow. What is the point of paying extra if the driver is not going to do the delivery?

I paid for a package to be delivered overnight. Well I called UPS and they told me that the package was sorted to the wrong location and I had to wait until Monday which is a big inconvenience to me. I asked if they could please get the package to me by Saturday. Spoke to a supervisor which was not helpful to me at all. I told him my final grade for school depended on my getting my package on time. Basically he said "that is your problem, there is nothing I can do for you." I asked for a refund and he told me I need to contact the company I order from.

Package from FL to SC was supposed to be delivered May 11, 2016. They could not deliver because they couldn't find our address. Address has been in existence since 1997. E-mailed, website hard to navigate on CHAT, no way to respond. Finally had a call from their facility in SC saying the package would be delivered today (5/13/16). I asked what the problem was. Barbara was rude and said "new driver". I asked if they were furnished with a GPS. Answer... NO. A delivery company with a new driver and they send him out without a GPS???

On May 10th I watched the UPS driver DELIVER my package to the wrong building. I realized it when my confirmation stated my package was left @ my door. I called UPS 3 days in a row to c/o. Their response was the driver stated he delivered it to building 27. UPS is unreliable.

UPS lost my AC97 Kawai Digital piano. I ordered it in January and it never came. The company first denied that it wasn't delivered, then I filed a claim, and have been waiting... and waiting. 4 months later still no refund (yes this was insured), no apology, and when I call them claims office they keep telling me "It was delivered". Only the person handling my claim knows the truth, and she's hard to reach. I have to call her every day for a week in order to get her to reply to me. Apparently the piano was found in Salt Lake City (wtf, I live in California), and is one day going to be delivered.

On May 1, I placed an online order with Home Depot that received free shipping. The order was split up into 3 small orders. Two packages arrived no issues. I wondered what happened with the third package. On May 9, I received a post card saying "unable to deliver this package(s) because EMERGENCY CONDITIONS BEYOND UPS' CONTROL." It would be held until May 12 and returned to sender. I could pick it up at the UPS area dispatch warehouse between the hours of 4:00 p.m. and 6:00 p.m. Monday through Friday. These are hours I am always working. So now I am expected to take off from work to pick up a $12.00 package.

UPS is worst company to use as shipment. They very bad and the customers services are very bad people. You should hire someone who know how to gain customers, not to make your company lose. I wonder why everyone hate UPS. I will never use again UPS and I will tell everybody that I know not to use UPS. It's better to use FedEx. Losers, fire your stupid customer service and hire well train customers service. Very bad services, as I see one you will be out of the market. All your customers service are garbages.

It is now 9:25 PM and my packages have not arrived. I called and was advised they have until 11:59PM to get here. At 71 I don't stay up past 10. As a business owner for 46 yrs I am well aware of cutting costs but not at the expense of losing customers. This is not the first time they have been late. On some orders I request US Mail for better service. I will now request FedeX or DHL. 3 Strikes and you are out. Everyone has service failures but this is a pattern.

I am a missionary in the Philippines. I home school my children using The School of Tomorrow's curriculum. I paid through the school, over $200 to send one small box to the Philippines. When it arrived, UPS paid the custom fees and taxes on the box. However, the Philippine Government does not charge such fees on educational material. Last year they notified us and we went down and had the fees removed. We have done this for ten years now. This year they decide to pay the fees and get them from me - however as a missionary, there is no money. They told the school they tried to deliver 3x. They never tried to deliver. Now they say they will return the box today to the States. These people are crooks and they answer to no one.

Have had delivery for 34 years. Now ups says to dangerous. They are saying that USPS will not deliver to us but ups does not understand that USPS was set up like for apartments delivery at a central location. FedEx and larger trucks are in and out all the time, ups is paid to deliver and have complained to main office and asked for district manager and they refused to let me do so. They are a poor excuse for a company. They want your money and not do what they are paid for. I have told amazon that if they continue to use ups I have ordered my last thing from them.

I needed to ship a much loved and expensive watch for a battery replacement so naturally I thought UPS. I went to the UPS store and was assured that it was a reliable service. I was told that my watch would arrive no later than Friday. I purchased insurance for under what the watch was worth (I really did not believe I would need it) and walked out feeling confident they would deliver my watch safe and on time.

I had an awful experience with UPS! Extremely disrespectful and unprofessional attitude. I was supposed to get a package from the US on May 04, 2016, and the tracking system shows that there were allegedly 3 attempts to deliver. However, the delivery never came. Even having my contact number the delivery person didn't contact me. I called to the London office where I am to find out what was the issue. There was nothing wrong with the address, it was absolutely correct. Nevertheless, They couldn't explain what was the reason of such situation, because they cannot reach the driver (apparently their drivers don't have a business phone), which is stupid in my opinion. They didn't try to solve their fault and try to deliver finally, but said that I should go to their office (which is an hour distance by tube from my place) and pick up my package myself!

Today, one guy from UPS knocked my door in a rude way and asked me if I received any package from UPS that I did not order. I said No. In fact I did not of course. Then the guy showed unbelieving face and become to be rude to me. Next time, if same thing happen to me again, I will let them out of my house without answering a word.

I am appalled at the unprofessionalism your drivers have with packages. I am even more outraged at how nonchalant of an attitude your staff has when missing packages occur. I paid extra just to have a very important package delivered in time. Not only was it not delivered, even after indicating and waiving signature requirement, the driver apparently chose not to unload it from the belt to arrive at where I was told it would be (UPS in Laurel, MD). I spent 1.5 hours there just to be told to "call an 800 # to complain because we can't help you." Absolutely ridiculous. Please train your staff better. Millions of packages delivered daily; each should be regarded with importance.

UPS means Unsatisfied Parcel Service. I ordered printer online from Staples and they sent via UPS. They took 7 days for local delivery and I still have to get it by going to UPS facility. Now I can understand why they are going out of business. Never ever gonna use this stupid parcel service.

I never write reviews, but every time UPS is the shipper, my packages are either LOST OR OPENED!!! Why do companies use this shipping company? They are the worst of the worst. WTF would you open my package? So, if you don't like what's inside, you'll deliver it anyway. And if you do, you'll steal it? WTF. I am so ** mad at UPS.

I ordered 2 gowns to wear for a Black Tie wedding I am participating in. They were to arrive to me yesterday evening to allow for alterations prior to the date (8 days from today). My roommate and myself both took off work early to await their arrival. She was home from 4:30 onward. We have a fully functioning and loud doorbell. Instead of ringing the doorbell he left a post it type note supposedly at 7:13 PM when we were both home. I discovered the note at 8:30 and immediately called UPS. At that point the customer service representative informed me that the driver would be sent back to my home immediately (I live 2 miles from the UPS dispatch center). He never arrived so I called back an hour and a half later. I was then lied to and told they had never agreed to return with the package.

I waited all day for my package and no one came to my door. I looked online at tracking and it states that I was not in. Why did they do this? There are 2 elevators so I don't see the problem. I have rescheduled for re-delivery and I hope it won't be another wasted day. If they can take it to an access point for pick-up why not bring it to me? I was planning to give them a tip but I see that's useless.

UPS has stolen a Samsung Galaxy tab, destroyed my PS3, and literally broken family heirlooms!!! They are the WORST shipping company I have ever dealt with and will never deal with them again! They cut into our boxes and destroyed china from my wife's great grandmother that has been passed down to each daughter in marriage. We spoke to some lady Jean ** who acted as if she cared and pushed us to some BS lady in Florida. Their pitiful offer of $600 and money back is not going to sit with us. Our story was on WINK news done by Kim Powell and they still don't care. It's time we unite and make this company answer for all consumers that have suffered because of their carelessness. I am ready to take further action if I could find a lawyer that has the balls to stand up to these people and fight for what is right!!!

I had an email sent to me by UPS informing me that my package would be delivered on a certain date. I waited anxiously for the arrival of my package on that date. I checked my email & it said that my package had been delivered & left by the front door, I checked & there was no package. I checked the apt manager's office & it was not there either. I called the 1800 number & the idiot that answered informed me that the driver left it at a different apartment & gave me the apt #. I questioned as to why the driver left it at someone else's apartment & not mine & the fool told me to go get my package at that apartment! I was so angry I hung up on him before the profanities pulled out of my mouth! The nerve of that jerk telling me to go get my own package!!!

Made complete nursery bedding (bumpers, bed skirt, 2 sheets, blanket, valance and 2 changing pads) each for 2 fifth generation babies to be born in December 2015. Mailed them UPS on November 30, 2015 in Mobile, AL to Lebanon, Missouri. I sent them using CLASSIC INDUSTRIES Company account number. The boxes were new 18x18. Sent all information to UPS to investigate. UPS says they don't know where the boxes are so we get $100 and lost these babies bedding now for 5 months. I sent these boxes UPS because I trusted you. How do you lose a 18x18 box and 2 of them at that!!! Boxes ** and **. These were also monogrammed for each baby. This is more than just bedding. You don't get 5th generation babies often and 2 of them at the same month. Just wanted to let you know that when you lose a box it can be for a special occasion such as this. Customer service was not any help.

Im located in Orlando FL. This is terrible, super slow shipping. Delivery date is Monday 5/02/2016. Doesn't take 5 days to travel 18 hrs from Niagara NY to Orlando, FL. Pathetic!!

I ordered 3 pairs of shoes online at a time and somehow they sent those 3 pairs separately and sent me 3 tracking info from ups. The tracking info said all 3 packages were delivered, but I received and signed only for 1. The tracking info shows the 3 packages were not delivered on the same day but all of them were delivered. It doesn't make sense that 2 out of 3 were failed to be delivered. Maybe UPS never checked the address and threw them somewhere. I called the online store and they are going to investigate with UPS.

UPS was to deliver a package to our house on 27 April. The driver alleges that he attempted a delivery at 5:31 but did not leave a yellow delivery notice. Since we missed the "delivery" my wife decided to work in the front yard during the day. Just before lunch time she observed a UPS truck approaching our house and thought, "must be our package coming." The truck continued on by, not stopping. The driver logged that he attempted a delivery at 11:48. Curiously this is the same time my wife saw the UPS truck pass by. No delivery notice was left again.

They didn't deliver my shipment which I expected from Yoox.com and returned it back so I had to call good.com and reorder it. Another shipment of the same order date I had to pick myself from the UPS after they made only two attempts to deliver it at my home. The trip cost me 30 dollars by Uber there and back. And this all after I tried to call them and set time. The worst customer service ever!!

My wife ordered something online which was supposed to arrive today and UPS decided that for no reason they were going to reschedule the delivery date to May 6th. When I called the local store to see if I could pick it up they told me that I would not be able to pick up the package and that there was nothing they or I could do about it. The Supervisor was very rude and basically made no effort to help me at all. This location is 104 Foster Avenue, Brooklyn NY. Is incredible how a company could be this terrible.

On April 7th, 2016 went to a local UPS store in Arlington out Cooper in TX and requested for a packet to be delivered to the hotel Now Larimar in Punta Cana, Dominican Republic. I paid a total of 471.90 USD to ensure the package would be delivered safely in 4 days at the hotel. The person who took my order at the JPS store said it was guaranteed that my packet with my wedding decoration was going to be delivered in 4 days and I believed him. I declared the packet content for a value of 300 USD since it also had sentimental value. I trusted the packet was going through UPS, but I came to find out days later they had used DHL once I figured the tracking number provided was not valid for UPS.

UPS has gone to **. I ordered some clothing from Polo get up on the 21st and there has been no movement. Since the 22nd is standing still. I just called Ralph ** and told him to cancel - my order was over $300 due to the fact they can't deliver as promised. I hope they lose UPS and go FedEx.

I dropped off a document at the UPS store on Saturday morning and was told it would arrive in Canada by Thursday. They charged me 27$. I've been checking the tracking every day and it's showing delays. Now, the documents won't get there until Monday! Why did I pay 27$ if I was promised by Thursday. I could have sent by regular mail with a 1$ stamp and it would have gotten there by Monday as well!! I called UPS and they of course made all kinds of excuses. I paid 27$ for a service and am not getting what I paid for! UPS should reimburse me for their mistake.

Within a few days from UPS managed to lose two package for us and they drag the whole thing for 3 weeks. While it was under investigation nothing we can do. They don't seem to care or feel responsible. Please think twice before using their service.

For the past month, UPS delivery has become terrible. We have a delivery driver who refuses to ring bells to deliver packages. He simply leaves the packages outside in front of doors. I live in Manhattan (NYC) and we've had several packages stolen as a result. I have called to ask that he ring my bell as I work from home and am home 95% of the time and able to accept my packages. All my requests have gone unheeded. He continues to do as he pleases. Last week he left a very expensive package outside of my front door, and because I was unaware it been delivered, it remained outside all night. It was just coincidence no one stole it.

I recently took several boxes to the UPS store in Boca Raton Fl after my mom died and I was distributing mementos to family. I was very clear with the rep at the store that this was a fragile box full of fragile memories. She assured me she would mark it appropriately. When the box was delivered to my condo and received by the concierge, the box was broken on all of the sides, the bottom was ripped apart and there were NO fragile signs visible. Every piece of glass inside the box was shattered, every piece was either bent or broken and several things were missing. It looked like the box had been dropped off the truck and then run over. All of the memories gone. There were no notes, or no acknowledgment from UPS about their liability. Needless to say I was angry and extremely sad that all of my mom's stuff was left in a shattered mess. UPS. Never again!

My package was delayed because a UPS employee put it on the wrong truck so now I have to wait longer. And they don't do anything to help for their mistakes. They just say wait longer... If you have a package call FedEx.

I needed a very important package to be delivered within two. Through the UPS Tracking, it stated that it would be delivered by the end of the day 04/15. Around 7 pm I called customer service, as I haven't received my package, and they ensured me that the package would be delivered by the end of the day, and the trucks were out until 9 pm. I did not receive my package!!! When I got up this morning, I checked the tracking. According to the tracking now, it will be delivered by the end of the day on 04/18.

I understand why drivers are afraid of dogs - but why didn't he blow the horn and wait for a moment to see if someone would come outside. This is absolutely ridiculous - because this is a gift I have to drive 15 miles to pick it up tonight. Will request USPS shipping from everyone in the future, or not order from them if UPS is the only option!

On 04/11 I received an email from UPS that I had a package coming and it would be delivered 04/13 between 1:45-5:45 pm. On 04/13 I checked the status and as of 6:39 am it was on the truck for delivery. I arrive home at 6:25 pm and no package or note that the package had been left at the leasing office, which was still open. At 7:07 pm, I received a text and email that my package was just delivered and left on the door. I'm immediately confused as to why whoever the person was who delivered it did not attempt to knock on the door but when I go to the door there is no package. I immediately call UPS who continuously tells me it was delivered. I advise I can read both the email and text but I was sitting home and never heard anyone pull up and nothing was delivered.

I took the time to write personal notes on 50 individual Christmas cards to send to a former workplace in Monterrey, Mexico. I included $300 in gift cards. The padded envelope that contained all the cards never even made it across the border into Mexico. It came all the way back to Georgia where it was "damaged," meaning "never to be seen again." And I, as the shipper, was never even notified.

Don't use if you want your packages. On 3/18/16, I had ordered a package from Amazon.com. Noticed that the package was shipped out via UPS on 3/21/16 and was expected to be delivered on 3/25/16. On that Tuesday, 3/22/16, I had a schedule change with an appointment on Friday, which meant that I needed to have the package delivered by 3 pm since the appointment was at 4:30 pm and I wouldn't be home until after 9 pm.

Let me preface this by saying that this is in regards to the second delivery today so a package had already been delivered to me with no problems about an hour previously. Today I was waiting on a package containing a gift for someone I'm having dinner with this evening and who will be leaving the country in the morning. I was sitting at my desk less than 5 feet from my door and thought I heard something. When I opened the door I found the sticker with the info notice that the driver had tried to deliver the package but failed. However, no one even knocked on the door. I am sitting, literally, right here and would have heard it. I immediately called the number on the back to see if the driver can come back by and drop it off. Instead I am told that customer care will be calling back within the hour.

I mailed a package on 3/24/2016. It was delivered outside an apartment door on 3/28/2016 in full view of everyone. Almost impossible to get anyone in the UPS customer care to understand the seriousness of the situation. Investigation has started and I must now wait 8- 10 days. My mother and I mailed out Christmas packages for over 40 years using only UPS. A loyal UPS customer. UPS is NOT the UPS of yesteryear. Who would leave a package outside a apartment complex? No longer on my list of mailing packages.

We call numerous times their 'Customer Service' to tell the driver to put the packages on the front porch where they're not getting wet. The driver keeps on laying them in the grass next to the USPS mailbox. I rather not buying anything anymore from a seller who offers only UPS shipping. Completely and utterly dissatisfied with UPS!

I called UPS yesterday morning to have a package picked up. When I called in I specifically let the phone agent know the package needed top be picked up that day and before 4 as I would not be at the office after that. I was assured this was not an issue so you can see why I was surprised that they showed up 4 hours later at 8 pm! Clearly I was not there so they said they would return the next day before 4 pm. As my package was an extremely important business matter and was now late I called the next morning and requested to have the package picked up before noon. Again on the phone I was ensured it was not a problem as my matter was escalated but that I would receive a call to confirm. Fool me one shame on you. Fool me twice shame on me.

They failed to deliver documents from US to Canada overnight as stated on their policy. Customer rep was rude and blamed it on Canada Customs held up and provided no proof or ETA.

I shipped a package with UPS - the same package I have shipped with USPS before... and UPS just told me after the package is shipped they want an extra 200$ for customs handling. It's not even worth it. I'm going to just abandon the package I've been waiting for because of UPS.

Their website informed me I had a package coming on certain day. Waited all that day. No delivery. Then on their website it says receiver was not home. That driver lied. I stayed home all day just to get package. So I call UPS and they assured me it would be delivered the next day. So waiting all today then comes up on their website that I had moved and package was undeliverable. What? I haven't moved. I called them again. Now they tell me sender has addressed it wrong and I must get a hold of them to fix my address. Only trouble is UPS I don't know who the sender is. What you think I am clairvoyant or what? Also if they had my address wrong why did it say on your website to be delivered to me at my correct address. Everyone I spoke with at UPS was rude and not helpful. So please try to skip using these lying unhelpful company.

In December of 2015 I took a package to the UPS Store #0396 in Pinoe, Ca., to be delivered to my sister in Michigan. I prepared one of their Packing slips with the required information, including her correct address. The owner of this franchise used an old address, also in Michigan, already in the computer, rather than the address I listed on the packing slip. Obviously, my sister never received the package.

On April 1st (my birthday) I expected a package. 2 hrs I called number on ticket. Showing pick up at 5079 Dixie Hwy., 2 mins from house. I called. CS said the package is at 3800 NW 16th St. only 2 hrs later? And UPS will call me for pickup time. Nothing! Waiting on my birthday to receive a package that still has not been delivered. Now the customer is responsible? After UPS failure? Really? Then spoke with Supervisor regarding refund of package and immediately the supervisor said "no refund will be given". I will push my company and many others that use UPS to go to FEDEX. People hired idiots and that just what we get these days.

Paid for a two delivery on March 10th and when I checked online tracking one week later there was no information only that an order had been generated. Called UPS who said I would have to call the UPS store because corporate was not responsible. The store said UPS had picked up the package and showed me documentation. Now UPS is trying to track the package. Very bad customer service, important tax documents lost. Stay away from UPS.

I have had it with UselessParcelService. Not only do they destroy every package they deliver, IF they deliver it - they have instituted a new "It's up to the driver's discretion whether a parcel is left" or not. It is no longer up to the payer - the sender or the receiver - but the delivery guy who decides if, when and where a package is delivered. No matter if it's a $600 phone or a $2.50 pack of gum, that the parcel is destroyed or crushed into pieces; as long as "An Adult" signs for every single parcel, UPS absolves itself from all liability. I signed a Driver Release 5 years ago releasing them from said responsibility. No matter - they blanket my door with yellow slips anyway. Why: their war cry is that it's the sender's requirement.

We shipped a handmade piece of artwork from Albuquerque to Ohio that was very sentimental in value. It displayed over 50 years of memories for a family member celebrating 50 years of life. The artwork was packaged with Artwork/Mirror/TV boxes (DOUBLE BOXED), extra Styrofoam, extra bubble wrap, glass corner protectors, and "FRAGILE/GLASS INSIDE" verbiage on the outside box. We secured the package with a $500 value and had receipts showing the cost being above and beyond this amount to create the artwork. This package was delivered with (3) three MAJOR holes in the outside box that also penetrated the inside box. Corners of the outside box were totally separated and caused damage to the inside box as well. Long story short, the artwork was TOTALLY DESTROYED and all we received from UPS was "We are sorry your package was damaged, but your claim is DENIED due to 'improper packaging'"!

Do yourself a favor, use FedEx. I just had the most horrendous experience using UPS, tracking number **. Not only did the package not arrive after 2 weeks, UPS's online system changed my address twice to the wrong address automatically, only to tell me 1 day ago, "yes we will hold your package in Dallas, come pick it up. You have until Friday to do so," and today I get a notice of "your package has been returned to sender." Called UPS and they tell me they see all the address corrections but have no record of them telling me they would hold the package and can do nothing.

This is probably the 20th or so time that I've had the unfortunate event of having my package delivered with UPS. Again, in hopes that the company had improved from my last experience - I attempted to have a very important package delivered to me via next day air. Some genius at UPS thought it was a good idea to attempt the delivery at 6:50 AM and again at 7:50 AM - before my company was even open. Came into work, found the slip and waited from 8:30 AM till 4:00 PM for the package. Nothing ever came.

THE ABSOLUTE WORST - NO STAR REVIEW IF YOU WILL. My house has been in its location for 50+ years, it does not have wheels. Every delivery is detained or returned to sender because they can not find it (even with cross streets).

I paid 20 bucks to have an easter package delivered before easter but UPS said they could not deliver it because my 8 year old daughter's name was not on the mailbox of her mother's apartment and then they said deliver is closed on Saturday, so once I gave them her mother's name they can't deliver until Monday. No one at UPS ever told me my 8 yr old daughter's name had to be on a mailbox to be delivered - they said it was for security reason. None of it makes any sense and since when does UPS not deliver on a Saturday. The customer service sucked some poor guy from India who made no sense talking about a directory. I will NEVER use UPS again. Now my daughter doesn't get her easter present like I promised her.

For nearly 20 years after my retirement I received packages, including prescriptions and merchandise, on my sheltered doorstep in a very good neighborhood. This became more important as I became older because age and infirmities meant that I needed to order virtually everything except groceries online. Moreover, my townhome is upside down with the living areas upstairs and my arthritis makes going downstairs to answer the door very slow and difficult. Leaving packages on my stoop was safe and reasonable. I used Prime Mail for prescriptions and Amazon for most everything else. I ordered smoke alarms from Home Depot several months ago and never received the merchandise. Subsequently I was told by UPS that they had delivered the merchandise to my stoop on a certain day. I knew this was not true because I am home 99% of the time and on that date I was home every minute, checking several times for delivery.

2 OF 3 PKGS ARRIVED. Started at 2:37 - it is now 6:42. Since my customer needs the items this weekend I have called 3 times to go through phone hell to tell the same story 3 times: "It is out for delivery" and "They will call you in 1 hour." They do not provide a direct line to the service center they are contacting and you can't reach the same person - so you start ALL OVER AGAIN! I've been on for 25 mins and the SUPERVISOR is now calling them directly. Latest is they will call me back in 45 mins max to tell me if they will still deliver... I gave my cell phone in hopes of a return call and better yet - my customer's product. 1 phone call would have prevented this...

I ordered something on eBay. It was shipped quickly. I received a slip from UPS... I wasn't home and it called for a signature. Odd, the slip was attached to my bottom right corner of my door, near the sidewalk. I didn't see it right away and when I did, it was blank... nothing checked and no address for pick up. So I called UPS... and called... and called... sworn at BY SUPERVISORS, laughed at, called names, ignored, hung up on over and over. No one cared, but when I got mad and after about 20 calls I was mad, I was called abusive.

A 100 lb woman, Pam **, at UPS tried to deliver a 121 lb package (1 of 2) to my 3rd floor apartment. She knocked on my door for help due to the size/weight of the box, as if it is the customer's job to carry boxes. My daughter didn't answer the door so Pam took the box to the office. No call. No note a delivery was attempted. Yesterday, 3/22/16, package 2 of 2 arrived and Pam had help this time -- it was a tall package. Her supervisor, Lou **, told Pam she was not allowed to go to the office and deliver box 1 because it was signed for and not their responsibility!! This futon bed is for my 15 year-old son who is 6.2 and is visiting next week. The office can't deliver 1 of 2 because of liability procedures. Shame on UPS!! Will never use a company that uses UPS again!!

I ordered a laptop through an Amazon seller, and before it arrived I realized it was not what I needed. I contacted Amazon and the seller to arrange for a refund and was told by Amazon to contact UPS to stop the shipment and have it turned around. They warned me I might have to pay a fee for this and to ask first. When I called UPS, the customer service person said yes, I could stop the shipment and send it back. I asked if there would be a fee and she said she didn't think so, but she was going to double check. When she came back, she told me that I could not turn the shipment around, but would have to wait until it was delivered and refuse delivery. Which meant I had to wait 3 days before it could be sent back.

I'm disabled and don't get out, except for rare doctor appointments. Thus my caretaker and I are here during UPS delivery hours.

I like Amazon. I'm elderly and handicapped. The carrier lied - he stated that my porch was visible and I wasn't home. BS! My dogs live indoors and let me know when there's a truck. I got the runaround from UPS. Finally I threatened to file to the higher ups. Neither was there a tag saying attempted delivery. I finally got hold of a live person - and another carrier was coming out... But it was Monday or Tuesday... Still not funny. Apparently new drivers or p/t carriers want to take off early on Friday. The first carrier gave a generic description, but he didn't describe it right. I want the guy to be fired and will file a restraining order if I feel threatened by him.

I ordered helmet for my kids as a gift and I was given an estimate date of 3/8/2016 for arrival of my package. As I kept waiting for my package until the estimated arrival, it did not arrived at my house. Checked the tracking info and shows it was delivered 3/1/2016. I checked my camera on my front gate on that date that shows on my tracking that it was put on my front porch @ 1230, as it records movements, and did not show nobody.

We properly packed our 55 inch television and shipped it to our son in Greensboro NC. The driver that picked up the package said that we should not insure it because we are not manufacturers and UPS won't cover it anyway. So we took his advice and did not insure the TV. Turns out that UPS damaged TV along the way.

This is the second time in 4 months that UPS has delivered my goods to the wrong address. UPS sends me an email stating that they have delivered to my address, I rush home from work only to be left empty handed. I always provide them with the correct address which they always confirm yet they still decide to deliver it "who knows where." USPS always delivers to my correct address, FedEx delivers to the correct address. So why do companies continue you use the useless UPS? I'm fed up and hope to hell I never have to use them again. Luckily my second package is being delivered by FedEx.

I did everything I needed to do to open this account with CA just to make this complaint... I just created a personal account with UPS. I go to create my first shipment. As a first time user, I take advantage of the "i" icons. Upon using first icon, I was unable to return to shipment page, was kicked out and had to start over again. None of my info was saved even though I clicked on save. I was kicked out 2 more times for various reasons, each time having to start from scratch. On my 4th attempt I made it to the end and it returned me to a page I already completed, then kicked me out again. I should have read the reviews from others before signing on with UPS. I will certainly be sharing this experience with everyone I know even though others point out UPS doesn't care.

T-Mobile uses this company to delivery your expensive phones but fail to provide proper delivery and provide false information about where your page is at. I had purchased Galaxy S7. I was not home, they left an info note to the door, said they left it at a local Access Point, something new UPS is doing. I went there to retrieve the phone but they were close as they close early. I called UPS and they said the item will be available the next business day. So next day I went back to the Access Point to pick up my package. They tell me the driver never drop the package there.

I ordered an optical lens on a Friday (selecting expedited delivery). The vendor chose to send the parcel through UPS. The UPS driver decided to leave a note indicating a signature requirement for delivery; however, checked the boxes indicating if I signed the back of the form, they would leave the parcel there the following business day. I signed the form and left it on the front door. On returning home, I found a new notice (as well as the one I had signed from the previous day left there as well). The notice stated the same thing, that I could sign the back of the form and they would redeliver the following day; however, as this was their second attempt, another failed delivery would return the parcel to the sender. I called UPS to file a complaint.

I got an email stating I had a package arriving requiring a signature for delivery. The package was a gift since I didn't ship anything. Took off work to wait the majority of the day to sign for the package. Halfway through the day the delivery driver said my address was incorrect, although the email I received had my correct shipping address. I changed the address on the website by reentering it the same way it was already written. Called the company after the delivery hours to see what happened.

Sent a package to a business from IL to FL on 3/10/16. On 3/15/16 when I checked the tracking on the UPS website, the package was not delivered because "receiver has moved". I called back on 3/15/16 and added the suite number to the delivery address of the recipient. On 3/16/16, on the tracking site of UPS, I received the exact same message that the "receiver has moved". I called the receiver who verified the address that I revised and the fact that UPS never attempted delivery. If an attempt was made and the receiver refused the delivery, the UPS tracking would have stated so. I called UPS Customer Service on the phone and it has been hell since then. Incompetent people who would care less about your package, asking repeatedly if you are the sender or the receiver. Promises made and never delivered.

Driver left a notice with an address for me to go pick up my delivery. I could barely read the address. Now the notice left was right next to the note I have on the front door to ring my bell that's labeled with my apartment number. I called UPS and reported that this was not the first time! Someone by the name Janice called me claiming to be a supervisor. I informed her that I'm a disabled woman and am home ALL day and night and I even tested my doorbell to see if it's working and it was.

If you want to ruin the surprise for your loved one's birthday: UPS is the carrier you! 4 days after the mentioned birthday and 5 days after the planned delivery, we still do not have the package!! NEVER NEVER NEVER use UPS!! My dissatisfaction grows by the minute against this company!

Drivers lied after a complaint was made regarding a driver ranting and hollering. After the complaint the driver retaliated by saying we have a biting dog. The UPS manager refuses to inspect the property. Service has been terminated. It was a conspiracy due to my initial complaining to teach me a lesson. Driver threatening us. They have torn up my culvert entering my property. Horrible people. Act like they are police.

I have moved in September to Philipsburg, PA. My husband has been getting packages at our new address for 6 to 8 months. Recently I have had problems with 4 separate orders not making it to my house until a week to a week and half later than they were suppose to be there. Not to mention the contents of this package is supposed to be kept cold. Which I mentioned to the reps on the phone, not really a concern of theirs, passing the buck is a concern for them. I placed an order from a Lab on March 4th, I was told I would get it Tuesday, March 7th. Today is March 14th, and I still don't have it yet, real quick service UPS. My husband and I have probably called about this package about 4 to 5 times. There is no reason for this crappy service!!

All I will say is that I will never in the future would I want to have UPS as my delivery service. They do not care about their customers or service. I purchased a Galaxy S6 with T-Mobile, and I was assured that I would get my package on Friday. Sure enough I check my tracking info, and it says that my package was delayed? I called T-Mobile, and asked what was the problem? And they told me they did their part, but UPS delayed my package when I paid 24.99 for overnight shipping. I placed my order on a Wednesday, and got an email that my package was processed, but for some reason they decided to delay my package? I called customer service and of course they just kiss your butt, and they give no answer at all. They told me I had to have T-Mobile contact them to get a confirmation that I got overnight shipping. I sent them a screenshot and still they said that isn't enough proof?

We just purchased raw land in Somerset CA. It is a rural area and we do not have a physical address for our property yet. Our local post office is where ALL of our mail/packages get delivered. We receive on average 2-3 deliveries per week. If it is not possible to be delivered to our PO Box, we choose General Delivery and it is held for up to 1 month for us at the post. FedEx and DHL have no issues with this. UPS will only make the delivery if it is being shipped "smart post", apparently some deal worked out between UPS & USPS. If a package is shipped regular UPS ground, they will not make the delivery! This means that I have to make a 3hr round trip to Sacramento just to pick up my package. The best part is that it's only available for pick up Mon-Fri 3:30pm-6pm!!!

UPS said, "Hey be at home between 9 am and 7 pm." I did that and the delivery guy did a drive by and didn't even get out of his truck to deliver a 90-pound package. Lazy and useless! I missed work for this?? I lost one day's wages for this?? I call customer service to let them know and they say, "He couldn't find you, you aren't in your building directory" Seriously? I was standing there in my lobby as he did his drive by. If he was trying to find me that's not the way to do it! He didn't even buzz!

I have a business from home. Multiple times I have paid to reschedule delivery because I'm disabled & can't carry packages from the access point. They keep refunding my money for the rescheduling of the packages and apologizing. Today UPS rings the door downstairs and never comes up. I call UPS customer service and got a nasty response that the driver didn't scan my package yet. The last 2 times they left notices at 10am and didn't scan or deliver to access point til 6:50pm which is 5 minutes before they close.

I scheduled a pickup early in the evening and it appeared that they had forgotten about it, so I called them back. I got disconnected the first time and the second time I called back and spoke with a really annoying person who got annoyed with me when I told him that he didn't need the answers to all of the questions he was asking (impertinent). He got me his supervisor and the supervisor went to contact the local branch/driver to see where he was. He comes back on the phone and says that the person with whom he spoke had told him that he had already spoken with me and that they would be there momentarily. It appeared that he was taking some sort of position against the caller (me), based on someone already having spoken with me (as if I was insanely impatient and would call and go over the whole story twice in 20 minutes just for the hell of it). It was insulting, on top of it all. I like FedEx.

When I sent my daughter her credit card via UPS I had no idea about UPS' practice of rerouting packages to old addresses they keep on file. The package label envelope was damaged in transit such that the shipping address was no longer legible. UPS then took it upon themselves to look up a previous address in their database (old apartment address) and sent the package with daughter's credit card to someone else. UPS never notified me that they damaged the package and had an illegible address. I could have given them the correct address over the phone. They gambled on sending it to an old address, wtf?? No apology and the investigator was rude not just to me but the UPS agent who was helping me!!! The UPS agent that helped me actually filed a complaint against the UPS investigator!! NEVER will use UPS again. Check out the opening scene of Jim Carrey in Pet Detective, it is based on UPS and that scene is how UPS delivers!!

Paid 115.20 to have a gallon of product, I needed it for a event I was leaving for that afternoon. It did not show up. So we sent another gallon out the next day I had to pay a employee to drive it to me 6 hours away. Called and they refunded some of the shipping cost not all but I had to pay a employee to bring it. Then 2 days ago I ordered a package and was supposed to be delivered Monday at 8:00 pm. I called and they said the address did not exist, funny they was just here Friday. So today I taped our conversation, what an eye opening conversation. How big is too big. Now I had to put packages on hold and drive 18 miles to pick up and the lady I talk to said (O Well) "What can we do"!

I have been a customer of UPS for some time and have been having this same problem with the same driver that does this route and even though I complained to the company nothing changes. I even put down in my account to put the package on my patio if no answer, cause apparently waiting a minute is too long for the driver to wait, and I still get a notice left on my door that they will redeliver or I can come pick it up. The driver was just taking off when I came out and was waving at him, but he still drove off even after looking at me directly.

The customer service of this business is A -- Awful! They do not call back when they say they will. I ended up having called them twice! They make it very difficult for customers to receive their packages!!!

My package (a check) was returned to shipper 3 times (missorted by UPS) before finally being delivered to me. It took 14 days to finally arrive. I paid UPS $25.00 for 2 day delivery and a $50.00 late fee on the bill I was paying with the check. I tried to make a claim by website and by phone, no one would help. One agent finally said a Manager would call me back. That has been over a week ago. From reading the other posts I guess I should not wait on that phone call.

UPS attempted to deliver a package to my home last Tuesday. We were not aware that it was going to be delivered and we're not home to receive it. They did however leave a notice on our door that they would attempt to deliver it the following day. I contacted them Tuesday evening and advised them that we would not be home on Wednesday. They advised me of several options. We agreed that it was best that they would deliver it to one of their stores and advised me that the store would call me once it was in their inventory.

UPS has decided that it's beneficial to drop packages at the Post Office for delivery. They're too lazy to actually deliver to an actual address. Too cheap. I don't know. Well what happens when the post office only deals with PO boxes? The package gets sent back to the shipper. UPS has always refused to deliver to PO boxes. You need a physical address to have delivery with UPS. Think about it. I've dealt with several shipments where I explicitly tell the merchant who uses UPS NOT to ship with SurePost. Somehow UPS overrides the request. I've spent hours on the phone trying to sort it out and the merchant usually ends up re-shipping through the postal service. Totally ridiculous, and I'll be dealing with FedEx or some other shipper from now on.

Ugh! UPS and its forced-down-your-throat "enhanced residential service" is a nightmare. The company apparently changed its terms and conditions to leaving your package at an independent UPS store (which, by the way, the one I talked to said it is not affiliated with UPS) for "my convenience" and without my consent or beforehand knowledge.

Shipped commercial exhaust fan on pallet. Fan metal strapped & screwed to pallet all 4 corners, covered fan with heavy cardboard & secured cardboard with staples into wood. Cut cardboard out where it could be picked up by dolly on opposite sides of each other. Marked box on all 4 sides to pick up by pallet only. On top of box, marked "do not place any heavy objects on top." From Alamogordo, New Mexico, UPS shipped one to New Jersey, one to Oklahoma and last one to Louisiana. Customer in Louisiana was only one that received the fan severely damaged and the crate and cardboard missing. UPS denied my claim, because I did not know the thickness of the cardboard. I responded I knew the thickness of the pallet. Why was the disappearance of the pallet the fan was screwed to, not a concern for UPS? UPS still denied claim, because of unknown thickness of cardboard. UPS just lost a Shipping customer.

I ordered a product online from a retailer I often shop with. Upon receiving my package and opening it, I noticed that it was tampered with. Looking further into my package, I realized 1 of my items were missing from the box. It seems like these package sorta's are opening the packages as they are sealed, removing items and resealing the packages as they are when they are shipped from the manufacture. This is not the first time this has happened and it's so frustrating and makes me not wanna utilize online shopping. Something really needs to change about this and there needs to be some kind of resolve.

The tracking information showed my package arriving between 1-5 PM. I called to check on the delivery time and was told some areas stop delivery at 3:30 PM & some places deliver until 7:00 PM. My package arrived at 7:29 PM. This is unacceptable. UPS needs to either improve their tracking feature or dump it! My receipt is in email form. There's no option here to attach it.

I ordered some goodies last week. My package was scheduled for delivery on Friday and I signed the shipment release online as I knew I wouldn't be home. I received an email that my package was delivered at 12:22 p.m. When I got home there was nothing on my front door. Thank goodness my landlord installed cameras all around our fourplex last year. So we looked at the footage to see who might have stolen it. Turns out the package was never delivered. A UPS truck drove past the house at 12:20 but never stopped. I called UPS, but they're refusing to take any responsibility despite me having proof or even search for the package. They claim that they're not responsible because I signed a shipment release. Yes, I sure did. I signed for the shipment to be released at my front door. Not somebody else's!!

Because I'm pretty sure it's all for the employees rather than the people, aka customers, who keep their business alive. First let me just say that I'm 8 months pregnant and I live with my disabled mother. I had a king sized mattress delivered to my house and in this wind and rain storm, the box was left by my gate. No knock on the door to notify us that it was here, and had he knocked I would have asked for help to just bring it through the door, not all the way to the room. And get this I call UPS and they tell me it is not their job to knock and notify, or to even carry heavy items even over 50lbs in the house. I got no apology, and an answer that left me speechless. It's not their job?

On Tuesday, February 16, 2016 I sent my mothers insulin through UPS paying a $53.00 overnight delivery charge. On Friday the 19th I began to become concerned being that it had not yet been delivered, my mother decided to traveled to the UPS in Carolina, PR where the package was said to have been as of 9:07 am February 18, 2016 only to find out that not only was the location closed, but they didn't work on Saturdays.

For as long as I've been shopping online (years and years) I've never once had UPS successfully make a delivery to my house. Even when I'm literally sitting on the other side of the door (failed delivery notice in the mailbox is a heck of a lot quicker than waiting 15 seconds, at least for them). What's more, I've never seen them get my package successfully back to their warehouse for pickup within the time frame they've stated. I'd rather be told something I don't want to hear than a lie. I do a significant amount of internet shopping. I avoid UPS whenever I can. This is the reason. Multiple shipping options? UPS will Never get my business if I can avoid it.

UPS trucks are seen around my neighborhood all morning, coming back to my residential area to deliver my pkg. between 4 and 6 p.m. Seems inefficient but drivers tell me air shipments must be delivered before noon and they're not allowed to deliver to residences. Drivers confide to me this is a clueless procedure.

I spoke with UPS after they failed to deliver a package. They left a missed package notice on my door saying it was going to be left at a "Access Point". Well I'm not sure what an Access point is but it's NOT a UPS location. I regularly have packages delivered to my home and live only .5 miles from a main UPS hub. So I was surprised that they elected to deliver a package addressed to me to some in my opinion random business more than 4 miles away. I sent my wife to pick up the package. She said she was not comfortable going into some random business asking if we had a package there.

UPS Ground Freight (UPSGF) abuses its tariff in violation of public policy. This complaint is the result of my six month struggle with UPSGF. Many acquaintances have commented that they would have abandoned this claim, and only because I was a retired lawyer who had the time and knowledge to sue UPSGF was settlement achieved on the eve of trial date.

Left my packages at a Porn Video Store. That's just the beginning. Their "access point," a service they tout constantly, is a porn video store. Bars on the windows, no sign lit at night and a collection of not-so-favorable guys hanging by the front door smoking. Seven times I was promised calls by supervisors about this, seven times nothing. I had a really nice light fixture returned to shipper because I wouldn't go in that store (after dark is my only chance and the place is frankly, not safe). I bought a giant "deck box" that locks and put it on the porch for packages. Two signs by door. Not good enough. Still takes packages to porn store. They require a signature in "my neighborhood." (Today's interaction was the first time they admitted to redlining their services based on their impressions of a neighborhood. I live in a nice neighborhood. Teachers, architects, engineers, cops).

I won a $50 Food Lion gift card from Food Lion through a contest on their social media page. It was sent out by Food Lion on February 2nd, 2016. The service was UPS 2nd Day Air. So I wait 2 days, 3 days, and even 4 days, thinking it was a minor delay due to the inclement weather (Snow) that the company was "facing". I am the type of individual to support businesses and allow room for mistakes because we are all imperfect & make mistakes. That being said, I was very calm and allowed additional days for the delivery. By the 7th day, (for a 2 day service) I went to file a complaint but could not do so because I was not the shipper. I got no updates for the status nor any apologies! Forward to the 15th of February and still no gift card, no updates on the "investigation" and no apologies!!! DO NOT USE THIS SERVICE!!!