United Parcel Service - UPS Reviews

I was home waiting on my package all day. I live on a dead end street. Around 6 something I see the truck go by my house so I go out on my porch see the truck come back up the street and drive right by my house. He didn't stop. I went back in the house to check my tracking number and it said that he tried to make an attempt. I then call customer service and they were no help. Told me it would come on Monday after I seen it was on the truck today. Plus first attempt made... They need to fire the driver since he doesn't want to do his job... I will not be ordering anything else online if they used UPS.

I'm truly sadden and disgusted with the way our government allows companies like this to exist. I'm a veteran of these United States with server PTSD issues. On 5/27/18 I ordered a new debit card from Direct Express and paid the 2 day business shipping so that I could receive my card before the 1st of the month to pay my bills. It was supposed to have arrived by 5/30/18. I called UPS early that morning on 5/30/18 to check on the delivery, the lady stated that I would receive by the end of the day. The latest I've seen UPS in my neighborhood is around 1530 hours. So I called UPS around 1545 hours and was told that my package was sent somewhere and presumed lost in Cuba New Mexico instead of Albuquerque New Mexico. So I had to call direct express to order another card and if anyone has ever dealt with Direct Express knows it takes of act of God to get a hold of them.

I am a UPS Business Account holder and generated a shipment through the online portal for Saturday Delivery. On my shipment receipt it clearly states Saturday delivery by 12PM. The package did not arrive on Saturday, but Monday, when I called customer service was told that since the billing invoice was not yet entered in their system to call a week later, so here I am calling a week later and the customer service representative, who you can hardly understand her English is trying to tell me that this was a Monday delivery and not Saturday, I offered to email her my shipment receipt but she declined, puts me on hold for 18 minutes and gets back in the line to tell me that it was Monday delivery.

I tracked a package that was to be delivered today. It supposedly was delivered @ 10:55 am. I was sitting in my Dining Room... Front of my house, blinds open, No UPS truck. Then I was on my roof, laying shingles, no UPS truck!!! Can't talk to anyone, can't call anyone. They want you to tell the shipper you didn't receive the $360.00 package they say they delivered!!! What???

A package was sent via UPS' Next Day service on 5/25/2018 from Washington DC to Northern Virginia (a 30 minute drive). After missing 4 delivery dates and communicating several times with UPS, I have been assured, yet again, that the package will be delivered the following day (5/31/2018 in this case). I'm not holding my breath. I am extremely disappointed in UPS and will never use their services again.

Info Notice # **. Without my permission my delivery was changed to Pickup. I called the customer service to change it back to delivery, they did it but UPS cannot deliver on the next day. I have to wait for 2 more days. What is going on? I have paid extra for shipping to receive the package on certain date and due to UPS mistake I have to pick up the package by driving 22 miles.This is not at all acceptable and UPS should return my shipping charges.

First off, my item in question was an extremely expensive industrial machine, worth over $5000, that is now completely totaled, and unsellable. Every single surface was damaged beyond compare, and the machine itself it warped, as if it were dropped numerous times. They not only denied to pay the insured amount, but I am also out of the money it cost to ship it in the first place. As a company who uses UPS frequently for sending products, I am appalled by the lack of responsibility in this matter, as this is not the first time corporate has denied a claim for this same reason with other shippers.

I live with my mom in this apt complex. Am a nice person if you let be. She has a button on her phone to let you know something is not downstairs on the door for her. I don’t have one on my phone. So a few days I stay downstairs to see if I had anything from UPS. When you ask them something the guys have a bad —— Attitude and am tired of it. If you don’t want to deal with people then Quit your job and let someone who wants a good job. I work for the Public for years until I retired. If you are mad about home or just having a bad day I understand. But that’s your job to ask questions and make sure the Package is Delivered to the right place.

On Tuesday May 22nd I placed an online order and the store I placed the order with used UPS as the delivery service. I was told that someone had to be home to sign for the package so I made arrangements to be home. I tracked the package all day Wednesday May 23rd and the app told me that it was in transit and would arrive by the end of that day.

They only deliver packages during business days with no real time tracking system. After one delivery attempt that failed, I called them about time that I can expect to receive the package on the next day, they said anytime between 4:30pm-6pm. On the next day morning, again I called them to confirm the time and again it was from 4:30-6. Then I left my work early (took 2 hours time off), to be home at 4. Again I saw a second delivery attempt failed post on my door. When I called them, they said, "The shipman changed his regular routine so he was at your place at 12pm!! And we can’t do anything for you now!!" Tomorrow he will come again and this time they didn’t give me any time period! It seems based on their policy, to get your package delivered to your home, you should take one full day off from work and waiting for shipman entire day.

I had the worst experience yet at the store here in Greenville, TN. This young man was extremely rude. He informed me I'd never get help there again and kicked me out of the store because I called him on that smug ** look he had on his face. Mind you I never yelled it because I said **. I didn't even get irate. He continuously talked over me. Had attitude the entire time. I admit I had the wrong tracking number but I asked him if there was another way I could look up the package. He kept saying, "Well I don't know how you set it up or how it was done." Mind you I'd already informed him...well tried to (but remember he kept Interrupting me) of how this was done. I said I came in the store on Sat and scheduled a pick up and to have it delivered to the store here In Greeneville.

A perfectly legal compounding pharmacy sent me a package via UPS and my insurance company requires the signature of an adult upon receipt. The package was to be delivered 5/15 and was not. It was re-scheduled for 5/22 but again, it was not delivered. I tracked the package throughout the day via web. The message on the web was that it would be delivered by the end of the day, so I waited and waited. At 6:30, the message changed, it no longer said when the package would be delivered. I have spent two entire days waiting in my house to receive my medicine, to no avail. UPS has a chat system... But you get a computer with standard answers. They indicate that you can contact them by email but that is false, there are a series of menus, which are complicated to navigate and do not appear to lead anywhere.

A package is scheduled for delivery at my house today, I got an email saying a signature is required. I work during the day so I will not be there to sign. I wanted the UPS driver to drop it off at my local post office. They stop there every day anyway. They told me that wasn't possible that I needed to contact the sender and have them intercept my package and change delivery address... What good is the change delivery address if you can't actually use the damn thing! Then the lady tells me a signature ISN'T required and it's up to the driver... Are you kidding me??? So I wasted over an hour on the phone for this **! I never use this crap of a company and now I will be certain to make sure when I buy something they send is USPS or FedEx. At least you can talk to them.

UPS sucks, I ordered a package and was waiting eagerly to use for business over the weekend. Package was supposed to arrive on Friday. The delivery guy Returned it. Said "returned to sender" for no reason. So, for the whole weekend I couldn't do my business assignments! Costed me!

If I could give UPS a negative rating, I would. My experience with this company has been absolutely atrocious. In fact, they are so terrible and bad at what they do that their own employees literally don’t even know what’s going on, at all. Completely useless and completely clueless. One person will tell you one thing, then someone else will tell you another, then they’ll do something entirely different. I’m appalled that a service this terrible can still be around and be so popular, but they absolutely lost a customer for life, and I’d like to spare anyone reading this from going through the same thing I did. My advice to you is to wait the extra week or 2 and just go through standard shipping, I imagine the stress UPS has put me through has knocked a few weeks off my life anyways. WORST SERVICE IN THE WORLD. DO NOT USE!!!

UPS is awesome! They deliver rain or shine and come right to our door. We live sort of out in the suburbs and back on a private road, so if we aren't home they leave the package on the doorstep. They just ring the bell and it let's us know they left a delivery if we are home but not in the living room. The delivery crew is very friendly, even telling us to expect someone different for various reasons.

I have gotten some packages at night. Therefore they were left outside overnight. Sometimes the boxes are a little damaged. Nevertheless, the items usually come on the day that it's scheduled for delivery.

UPS is reasonably priced and delivers on time. I have never had a problem with sending packages or receiving them. They are quite visible on my street every day. I feel comfortable dealing with them.

They always seem to take a longer time than most. And most not very friendly employees. I don't use them unless I have no other choice. Whenever I order online I hate to see it when it's UPS delivering my package. Rather use FedEx!

We use UPS at my work and at home. They are reliable and friendly. They are on time. The website could use a facelift but great customer service. They could also use a few more drop off locations.

UPS IS the ONLY RELIABLE CARRIER in my area. If at all possible I request THEM to handle my parcels. These PEOPLE are professional, well managed, self disciplined, and prompt.

Never had a problem or conflict with UPS. Their service is A+, their employees are courteous and willing to assist in any way they can with any type of delivery. This is a great company with a great service.

They are always very friendly and they make sure that everything's very satisfactory with you. Always give you a receipt and tell you have a nice day with a smile every time I've been there to use them.

I like them but they have lost packages in the past whereas FedEx delivers to wrong addresses quite frequently. So I prefer using UPS, it is easier.

I think UPS is one of the best packages company, I never had any complaints about anybody. The workers are friendly and hard workers. I'll always would use UPS for my packages.

Driver left package on front porch, Side door of driveway had no snow but he left on front porch were it was not shoveled and in snow. Thankfully I noticed the package was there before it got wet. We don't use this entrance that is why it was covered with snow, my side entrance was clear but 20 feet further from the road.

The company sends messages specifying the time when the package will be delivered. They need my signature so I stay home at this time cancelling all plans. But they arrive whenever they want and when I am not expecting them. My parcel eventually was sent to the sender and I was charged. Disgusting service.

As compared to FedEx, UPS is much better overall. Set up was a breeze. Packing items and making sure they get there has been a dream. Smooth.

I like UPS' tracking option. This allows me to know where my package is during the transit. Sometimes the package stays in one location too long. But I like the way the employees work. They are always in a hurry.

UPS is by far the best shipping company I've used! It's absolutely my preferred choice over and above all other companies. Friendly, polite, understanding and caring!

Our regular drivers watch out for us. If we have a heavy package they make sure that it’s brought at least to the door for us. We have dog food delivered which is usually five or six boxes and they will unload that into the garage for us. In general they do a good job for us and are always friendly and cheerful.

Overall they are a good way to ship, just a little pricey! I have never had a problem with my packages being damaged and the only time my package was not delivered in time it was because of the weather.

I really enjoy going into my local UPS store in Fayetteville, Georgia. It is family run and the employees are warm and welcoming. The prices are always reasonable and if any service is higher than usual they always explain the reason.

The delivery personnel are always considerate. They never leave a package without ringing the doorbell and for the most part they even wait for me to open the door. They never are careless with our packages. And heavy items they assist with bringing in the home. I also love that we get an email right after delivery.

Employees at store are efficient. I can count on the item getting there when they say it will. Tracking feature is nice. The cost is high and can be prohibitive.

I love UPS. They handle packages with care and deliver to your door. But they no longer ring the door bell. They drop package off at your door then honk the horn to let you know the package is there.

For the most part service is quick on sending. I filed a claim once which was handled satisfactorily. The receiving packages isn’t always met with a doorbell ring.

UPS is reliable and they have been for centuries. Postal service is very dangerous these days and anyone that can endure it needs a high five!

It's way more expensive to ship using UPS. Only positive thing is not having to wait in a long line. They are usually in shopping areas. Our post offices are few and far between and inconvenient.

I would like to know when the item is received... No one to know if and when they received it. A confirmation report would be nice or email.

As a distributor the problem with all packages shipped via truck/UPS it is our responsibility to make sure packaging is sufficient to protect contents. Ever so often we will get a damaged item but not the norm. We depend on UPS and FedEx to deliver timely and without damage or a loss.

I insured a package and it was damaged in shipment. Two months later and after many calls and mail, was told that only a portion would be paid. Looking at legal ave to help. I will never use UPS again.

Their employees doesnt care about the customer. You get a day and time and it's never accurate. The customer myself sit home all day waiting and nothing or they deliver your package leaving it in the hallway so someone could take it or delivering it to the wrong address and stated it was delivered. Bad Business.

Packages always delivered at my house by 10:30 am. When I call for a pick up always before 6:00 pm. Box arrive in good shape and never a problem. Driver is always nice and say hello.

UPS will leave the package without knocking on your door. If package get lost they will deny your claim saying you have to file police report, they will also tell the shipper that they contacted the receiver and that the receiver acknowledged the package, they tell lies to the shipper. Don't use this shipping company. If I could rate zero I will but there is not an option.

I own a candle company and I am consistently shipping packages via USPS. Due to a special occasion, I decided one day to ship a package to a family member through UPS and paid for 1 day shipping. I dropped off the package super early on Friday morning and was given a Saturday delivery date, since I was only shipping from NYC to Philadelphia. UPS LOST MY PACKAGE on the FIRST day. HOW. So now it is the following week and UPS has no idea where my package is and said that they cannot give me any further information. First and LAST time shipping with UPS. NOT a good impression. As a business owner, I feel that timely shipping is very important, family or not. This looks very unprofessional and I am embarrassed but relieved that I was shipping to my family because she is understanding. However, this should have never happened.

I've relied on UPS very regularly for over eleven years for business needs. I've had problems only twice and those were due to my error. Reliable in every way.

I put a sign next to my mail box and front door which in 1 sentence clearly stated that packages should be left at the side entrance. I happened to catch the UPS delivery man heading toward his truck. I asked him why he didn't follow the instructions. He just said "sorry" in a rather flippant way as he ran away. I attempted to explain to him why I wanted the packages delivered to the side entrance (it is only 20 feet away) but he couldn't be bothered with the concerns of a mere customer. He didn't want to hear it. I attempted to contact UPS but they also didn't want to hear it. I was waiting for a $6500 medical device and was concerned about it getting stolen. That happens in my neighborhood. I have had much more consideration from the USPS but when it comes to shipping, the vendors don't normally give you a choice. I believe that that is why UPS has no concern for its customers.

We used to love our UPS service but in the last 6 months our service has drastically changed for the worse. Packages are being delivered late, being scanned as out for delivery then at the end of the day they update to unable to deliver due to emergency or weather. The last package received, the packaging and product were destroyed. We hope our service will return to the good service. It once was but for now, we prefer not using UPS.

UPS has always had great customer service both behind the counter and a lot of the time people forget to praise all the drivers who work so hard and still keep their professionalism.

Delivery by the end of the day is not good enough for me. I want it to be more specific. Also as an employer UPS leaves much to be desired when it comes to seasonal workers. They are treated like so much excess baggage disrespectfully and the entire hiring and training totally disorganized. Sorry. I had to put in my two cents about this. My grandson was badly treated that way.

Always polite, helpful and get parcel there when promised. UPS is easier to deal with than US Postal Service and more reliable. Rates are competitive with post office and FedEx.

When everything goes right UPS is good. But very hard to get a hold of a person (people are very inconvenient to them) that can help you. Rare is the online cue that gives the options I need. I had to pay $5 to get a receipt (after MANY attempts - "please enter your shipper ID") - because the system did not tell me that if I didn't have an account I would not get a receipt. Luckily the first time I took a screenshot before I paid because I am used to big company arrogance.

They pick up and deliver. Service is great and my UPS driver is pleasant. I could not ask for a better company or a better service.

Easy to find places to drop parcels off. Price is reasonable, counter service is good and receipts are given. You also get a tracking number with accurate information.

I've shipped and received packages with them for years. I can always count on them to make the delivery if they say they will even after dark. I have had many good experiences with UPS.

Usually the people that deliver my packages are Courteous and considerate. But lately the people that deliver my packages are inconsiderate and don't even knock on my door to let me know that package is on my porch. When I see the package or packages, they get slide them on the porch in a very tacky manner.

In store customer service reps are pleasant and professional. But on receiving deliveries @ home not all drivers ring door bell to let you know there is a delivery. Have come home to find packages in shrubbery by front door. On leaving, I have found packages just sitting on the porch. Not good.

UPS does what it promises at a fairly high level of consistency and quality. I prefer them to FedEx on all counts except price. Their prices seem to me to exceed those of DHL and FedEx on most comparable deliveries.

Have never had an issue directly. Has usually been the fault of the sender. Although, sender will say it's not their fault, a simple tracking search will identify the culprit.

UPS has delivered parcels to incorrect addresses. Even with a large notice on door, they refuse to ring bell so we can beat thieves to door. They also said I wasn't home when I was.

This is not the first time I have received packages on this address. Unfortunately every time I buy items online they use UPS as a courier and 95% of the time I never get items on time or they never delivery because they did not find address using excuses like "they did not find the Suite number" which is false because there is not suite number on this address. Last time I had to cancel my order at Amazon because they did not delivery on time and I had to wait 7 business day for reimbursement. Drivers are always lazy and rude!

For the last two days I have a very challenging experience with UPS. My package initially was expected on 5/10. I waited all day to find out the package was not delivered due to "wrong address". The following day 5/12 their message to me was "The company or receiver name is incorrect. This will delay delivery. We're attempting to update this information. The address was "corrected". Again, waited all day. At 7:29 PM I received a message it had been delivered at my front door. Guess what, it wasn't there. I called within 15 minutes (I was busy trying to find my package) of this message. UPS told me they would do an investigation to locate the package.

I have never cared for UPS... especially when compared to FedEx whom was always much more reliable. Many bad experiences with UPS but never did any reviews until now. What happened me today was really over the top. I had ordered a camera lens that was promised to me on Friday (5/11/18) Much to my chagrin UPS had a 12 hour window which forced me to stay home all day to wait for the delivery. Now for the bad part: I never received my item. Instead of delivering to me, they left the package off at the management office in my building which is only open until 3:30pm. Wouldn't have been so bad if I was at least notified the package was left there. Nothing!

I had a Mother’s Day gift that was being delivered and received notice that it was being dropped back off at the nearest UPS store because no one was home to accept the package and that I had to pick up my package at that location. Due to my work schedule I was not able to make it to the store to pick up the gift and asked for to be redelivered the next day. They said that it would take two business days to have it re-delivered which would put it past Mother’s Day.

This company could not ship a package undamaged if their life depended on it. I will never use them and I shy away from buying anything from a company who uses them.

I have been using UPS for years, and I only had a problem once. It was raining really hard and by the time he got from the truck to my apartment which is not that far, the box got wet and split the seam. No damage to items in box. I always have good luck when they deliver packages to me. The drivers know me because one of the places I worked that's what I did all day, took in and sent packages out, when the driver came at 500 everything was lined up waiting for him.

I enjoy receiving packages from them. They are always very careful and courteous. I have never been dissatisfied with their service. I look forward to my next delivery with anticipation.

I haven't had any problems with getting any orders quickly & I have never had a problem shipping with them! Whenever I have had any questions they have answered them! They are extremely nice!!!

Never really had any problems with deliveries, if there is a problem that your parcel will be late they inform you. Delivery personnel are courteous and helpful.

Overall the prices are just too high. Even with the 1.50 AARP discount, prices very expensive. In addition to lots of restrictions.

Too expensive to use for individual use. Use postal service when appropriate. Try not to ship parcels unless absolutely necessary. Try to order items online with free shipping.

We have used all of the shipping services. UPS is one we would use often (depending on the compared prices for the item being shipped). They are true blue as far as their excellent service, very polite, with very good delivery to us, as we both are somewhat disabled. A+ or better on our delivery man. Thank you.

Relocated from Buffalo New York to Atlanta Georgia. Had 22 cartons picked up by UPS on Nov. 10th with a delivery date of November 14th. Well here it is Mar. and I am still 12 cartons shy and after months of being on the phone day in and out I got $100 for the missing cartons and very little on the merchandise and they claim I would still get my packages when they were found.

The cost was very high and took too long to get where I had it sent. Then when it was delivered the box was in bad shape where it had been tossed around without any thought for handle with care that was stamped in four different stops and in large lettering that was already posted on the box.

My items tend to get lost and crushed boxes and not delivered where I stated packages to be delivered. Some items I have to file a police report. Well that's all fine and all but my small town no longer has police.

UPS tends to take longer than they project, on top of consistently taking longer to drop off my packages than FEDEX and DHL. They also seem to put my packages in the worst places, like on top of chairs/tables on the porch instead of the ground behind columns. I've had more issues with UPS than anyone else, by far.

UPS has always been my go to shipper. Their rates are reasonable. My packages get there in no time. I only had one damaged package and they sent me a check to cover the item. I only had to make one short phone call. Customer service was very nice. Their delivery people are nice, too.

I’d like to start with saying that 4 months ago I would have given UPS a 5 star rating. I had the best carrier ever for 4 years never one issue. He doesn’t do my route anymore... I get picked delivered all over my property I try to catch the drivers and explain to them where packages go. It’s different every time they come. I called customer service number listed online. After speaking with several people I was given a case number. I was told I would hear back from the local UPS distribution center manager. I never did.

UPS store is really helpful and knowledgeable regarding shipping and packing items to send. Packages arrive in good time as long as weather and conditions are good.

I order stuff from Amazon and eBay. They give me a window of time when the parcel is expected to arrive. Usually, it arrives before or in the early part of the window.

I have had no problems with UPS at all and the costs can be higher if you go through an agency rather than with UPS direct. I would recommend them without reservation.

Great customer service and I love the app that tells me about delivery. My local driver is kind enough to text me when I get a package just to insure that I know it's here! I have signed up for email alerts and I love to know when my family gets the packages I send them via UPS. Our local store has the nicest staff and are always so helpful and efficient!

Always have my items delivered to the rear deck for more privacy and security. Never had a problem. The driver(s) know us and are very polite. I placed overhead motion lights for their convenience and safety all around the dedicated perimeter so they are never in the dark.

UPS is a good company beside FedEx. I would recommend both companies to anyone who would like to ship anywhere in the USA and other countries.

UPS promises next day service but regularly misdirects or misplaces important legal documents. However, because it is Union and FedEx is not, I am required to use UPS for all business.

I took off work early today (Dept Of Veterans Affairs) so I could make sure a very important package I was expecting (**) would not have any delivery issues. Well as I was waiting in the front lobby I saw the UPS truck turn around in my (senior) apartment complex stop for a delivery at the apartments next door and then... leave!!! Just drove away without any attempt for delivery much less an attempt to leave one of the UPS failed delivery notice. This is not the first time. The reason I took off work early is because that driver is famous for "blowing us off" and doing exactly what he did today. Fire The Liar.

Honestly UPS My Choice sucks, I shipped a green card to my brother because he has to go to Korea. My grandma has stage 4 cancer and she's in the hospital right now. I purchased a 2 day shipping and told the workers this is a very important package and that I really need it to be delivered to a certain address. They said ok, told us the cost for 1-2 day shipping and that was it. 3 days later we called them, asked them where our package was and they told us they lost our package telling us, because I did not declare a price for this package the default price we are going to get for this lost package is 100 dollars.

I send all my documents to VFS UKVI Operations – New York with a return shipment label and an envelope as it was requested by VFS. Then I've got an email from VFS that my package was return back to VFS for UNKNOWN REASONS!!! I was at home in the day of delivery, nobody never called/texted me. UPS just never delivered. Now I need to purchase a new Return Shipping Label. I spent an hour by phone after that was redirected to a Technical Support. I needed to print the label and email it to VFS, I've done everything what the tech support told me. I haven't got any label. It was mention that the label was created but I'm not able to print it! UPS told me that VFS will get this label during 3-4 days!!! I paid for the second day delivery. The worst company ever. I would never use this service again and don't recommend to do it. Absolutely unprofessional stuff!

We shipped some frozen meat on a Wednesday with a 2-day guarantee. It arrived at its destination on Monday and the box which contained a 2” thick styrofoam container was pretty much destroyed. The meat was mostly thawed. The only thing they kept telling us was that the shipment was delayed, no particular reason. I will no longer use or suggest anyone use UPS to ship something requiring on time delivery.

They have always been on time with tracking number and always been very nice and put packages where no weather gets them and hide them where no one can see them passing through.

The manager of my local UPS store is exceptionally good at his job. I have used UPS as my preferred shipper for many years as a result of the good service I receive there.

I sent a 30.00 KitchenAid bowl sold on eBay to a customer and the address and cost popped up through eBay's shipping for 14.29. Then I get a bill for 32.00 and charged 15.00 for "change of address". UPS website dispute doesn't work and it took me 2 months to finally get someone to listen to my complaint and remove the charges.

I've used UPS quite a few times. I've only had one incident where a package was lost but they were excellent in taking care of the problem. I will always use them over any other service.

I’ve had packages thrown over the fence and against the house and the product broke. Leaving pkg in plain view of the street. Not ringing the doorbell when leaving a pkg and walking out and finding it a couple days later.

I just received a delivery of furniture items 3/8/18, and one item had damage from rough handling, both boxes were ripped open and had gouge and puncture holes. The protective framing around the item was also broken due to extremely rough treatment.

I paid extra for fast service. Turns out the driver had a supervisor with him and won’t redeliver because they came late and didn’t knock on the door!!! My dogs didn’t even bark and they bark when the mailman puts mail in the mailbox! Then I contact customer service just for them to tell me, "Sorry about your luck and timing!" Who says that anyway! I will never use UPS again and if a company I order from states they will ship to me from UPS I will cancel future orders! Thanks UPS for ruining my father's birthday present. Now I have to ship it to his house in Florida when the package gets redelivered! Waste of time and money.

So this is the issue, I am on my way to Mexico from Texas to do some work on our NGO with our attorney in Mexico. The problem was that I needed some papers that were being sent to me in Texas and would not arrive before I had to leave home… Answer? Just have someone at home send them to me in Mexico when they arrive at home in Texas. In checking, they could get there by Wednesday if sent on Monday. So that is what we did. They were sent on Monday with a guarantee to arrive by Wednesday (EOD) (our meetings with the government officials were scheduled for after lunch on Thursday. No problem).

Two issue, both about laziness. First, when I request urgent DELIVERY by 10am, I expect it to actually be DE-LIV-ERED. UPS apparently considers "delivered" to mean "we'll let you come to US to pick it up." I took a half day off work to wait for international airline tickets that absolutely needed to reach me by 10am that day. No one showed up. At 11am I called UPS to find out what happened and they claimed it had been delivered. I finally got out of the automated system and spoke to a physical person and they informed me that the delivery was actually on the truck still and that between the hours of 12pm and 1pm I could drive to the grocery store parking lot where it would be and pick the package up myself.

I have, on multiple occasions, order items online. I have them shipped to my apartment, and every time I do I absolutely cringe when they say they're sending it via UPS. Out of the 6 packages I have had delivered to me via UPS I have been able to keep the original item 0 times. That's right, never. I have had to send every single package back to the sender for a replacement, because for some reason UPS is completely incapable of getting my packages to me in one piece. That latest victim was a speaker cabinet made from 1" thick wood. You would think it could take a hit without much damage, but oh no. UPS found a way to damage it such that I have to send back yet another package. This has gotten to the point where I have started to call companies and specifically ask for them to use FedEx, and if they refuse to do so then I refuse to buy anything from them.

More than 80% bad experience with UPS including from lost package to opened one. And, I even did not receive an apology. The worst case was that they falsified the shipping information and charged more for an international package. I could get money back after several correspondences and involving the company that had shipped the package. If they make couple of dollars more without being noticed it makes probably millions dollars extra profit in a year. Out of my control sometimes I receive packages via UPS, but I pay attention for not using them.

Not all people are aware of the way to ship something. SO you go in ask, and the employees look at you as if your dumb. UPS would be better if they didn't have such hateful employees.

This is a very reputal company and based on the volume of products they deliver I couldn't be any happier. They care about their reputation and strive for 100% satisfaction.

I made a shipment to my daughter that is in Costa Rica at the moment, she received the package when I expected and with no issue for clearence procedures and delivery!

One package was out for delivery everyday for a week. I paid for 2 day delivery, it took 8. They sent me a message that they could not deliver a package because I was not here to sign for it. I was here the whole day. They just didn't deliver.

I shipped a fragile item via UPS and paid extra to have them pack it and guarantee it, and they did a wonderful job. It arrived at its destination intact. It was shipped and arrived as stated and on time. I was very pleased with their service, and would use them again and recommend them to others.

Our home is 200 feet from the road. UPS delivered a package to my house and left it by the mailbox 200 feet from my house. It was exposed to being easily stolen. I was notified by text message that my package had been delivered and collected the package out by the road. Not good!

The UPS company is a good mail company, they are usually on time and you can track your package at all times. It was a great experience.

The guy was very nice and helpful and handled my package like it was his own. Thank you for having great people working, some places don’t care they have working in their business.

I've been using them for personal and business since 2006 and have never had a problem with their pickup or delivery service. They are always on time.

UPS delivery person waits patiently while you get a package they anticipated picking up. Nice. I get a lot of packages and UPS will ring the doorbell before they leave to alert me. If they're delivering something that needs a signature they all take extra care and not just leave the required notice around the door, they will knock and tell me they only have one more attempt. Packages arrived in good condition and not torn or battered.

Over the holidays several delivery companies were used. UPS is our favorite service. The deliveries are on time and our delivery person is always polite and very professional. Packages are left where they are safe and can be found by us when we return home if not home at the time of delivery. My favorite delivery company for sure!

Only problem I have is we are in a town of 9500 people but we have UPS distribution center. They only open 1 hr a day at 4:30 pm to take parcels. People inside working all day, open up for the customers that pay the wages.

What I would appreciate it if UPS would respect my shipping instructions in terms of where I want my package to be left if I'm not home to receive it.

Always try to use UPS. FedEx is too pricey and I do not approve of their NRA stance. I like how we have the same UPS driver and they are friendly.

I recently received a package from them and the driver stood about 10 ft from my door and threw the package the rest of the way to my door. Thank goodness it wasn't breakable. I could not believe he wouldn't take a few extra steps to the door.

UPS is a great company. They just need to know when the customer are home. Stop putting the parcel on the doorstep. For one can take the package and the consumer reports it and deal with it for next 30 days.

Whenever anything is shipped to me via UPS, it arrives on time; it arrives in perfect condition and UPS always rings my doorbell and carries it right into the apartment building exactly to my door. They will not leave the package without physically seeing me and/or handing the package to me, whether I have to sign for it or not. They are so professional; unlike other shipping companies I have had to deal with.

UPS is the best. They are very polite the staff goes above and beyond to make sure the customers are pleased with their services while we are there.

Order 6 packages and they ended up 2 places all at different times. Called and they promised me the packaged packages will get where I requested and never did. A total waste of time.

UPS has good reputation, and professional uniforms. The service is fast and thorough. Friendly drivers and they do deliver the package by 8 p.m. at night.

I had a parcel shipped from Pretoria, South Africa to Philadelphia, USA. I had no choice in the courier service, as the South African Tertiary Institution uses UPS. The UPS tracking information was never in real-time - it was always hours late (even up to 24 hours late). The scans were scant - one scan per country! (Was the scan an "incoming" or "outgoing" country scan?) The initial delivery date changed throughout the days - first one date, then another, then back to the original date, then finally no date! I even signed up for cell phone updates - except for the initial cell phone message, I never received another one.

The manufacturer provide shipping labels to pay for the return/forward of recycled products. I use UPS to return ship a lot of these products and their pickup locations do not hesitate to accept the package. Also, I’ve been able flag down a UPS truck driver and pass the package to the driver. If it’s not USPS then it’s UPS. Both work for me.

I am so impressed with their website! It is a joy to use. Very user friendly and accurate. They always email me when a package is rescheduled, usually it is earlier than expected. I’ve used them so much that I know the UPS driver by name... always courteous and careful with all packages.

UPS is the worst of the worst, drivers are too lazy to find my correct address so they dump the packages at a UPS pick up point which has been very inconvenient. One particular package was so late getting to another pickup point that by the time I finally received it, the package was battered and the contents were dented.

UPS does a great job when it comes to customer service and delivery. I just wish they would be more careful and not deliver so many broken items. At least three out of every ten items they deliver are broken or have a crushed box.

I love their package tracking, it matches perfectly what process the package is in. However, they need to make sure the package is known to be on a doorstep before leaving the door.

Their in-store customer service are always friendly and very helpful. Their website is easy to use. Packages are always on time with the exception of a disaster - such as fires in Calif.

My recent experience with UPS facility within a Staples was not productive. The problem: I mentioned that I was shipping cookies in a box. UPS refused me delivery saying no baked goods even in a box. I mailed via US post office instead. The USPS was glad for the business and had a sense of humor about it. I think she is still laughing about the prospect that a piece of cake could be considered a hazard. The cake could be loaded and might explode sending icing willy nilly throughout our neighborhood. And it might implant itself in our skin. Anyway UPS gave us a good laugh. I am going with USPS from now on.

UPS has gone downhill recently. Packages arrived damaged and company doesn’t seem to care. Customer Service is horrible. Arrival times that are given are not just inaccurate but really inaccurate. And when you call to complain they seem to be totally disinterested in correcting the problem.

Wow. Wow. Wow. Unbelievable! Lack of communication is an understatement. Unfortunately I moved and was unable to receive my shipment. I called in way beyond the shipping date, my bad, and my package was sent to the abandonment department, understandable. Sooo... UPS tells me I need to have the sender contact them to approve the package release, and so the sender calls UPS. Sender calls me to say I need to pay UPS the brokerage fee first, no problem. I call UPS to pay the fee. UPS won't accept payment until the package release is cleared by the sender {this must be a joke, get it together UPS}! Sender makes a call to UPS AGAIN and send me a follow up email to confirm.

UPS delivery hours are from 8am-8pm and for the last year or so, my packages are ALWAYS delivered between 9:30 and 10:00 at night. Often times the drivers will knock and then immediately put a note on the door that it will be delivered the next day and walk away. I know this, because I’m home when it happens. I’ve even had them leave a note on the door without even knocking, that said the package would be left at a destination to be picked up after the first attempt at delivery. I know this, because I was home when it happened. I dread when a package is sent to me via UPS because the service is so terrible and if I could pay an extra fee to have it delivered by an alternative delivery service, I would. I would never willingly give UPS my business if I had the choice.

The people are very professional, packages are sent with ease and arrival times are accurate. Their trucks are always clean looking and the people are dressed in their UPS uniform which is professional looking. We have always had very nice people to deal with and their locations are convenient.

It takes forever for mail to come in or go out. And one time my dad ordered Navy coins because he is a Chief in the Navy and half of them were broken.

I like UPS. They have an office close to me with help that goes out of their way to get what we want. The only thing I fault them on is to me their prices seem high but then I am old and everything seem high priced.

I have just found that UPS is the most accommodating with their options on how to ship, what different levels & their prices are good, I think they are the easiest to track.

I have always dealt with a friendly courteous employee. My delivery man at my home is wonderful and extremely polite. I can actually say that I have never had a bad experience or delay with my deliveries or shipping.

Parcels left in the building's vestibule where anyone can take them despite directions clearly printed on label to deliver packages to my apartment door.

Talked to customer service twice in the last couple of days & found the accents hard to fully understand. So sad another company employing overseas instead of giving jobs to people in the US.

A shipping experience that was not the very best, consume service rep., was not having a great morning, pack my package not in the best fashion, trying to be understanding. Just a bad day, everyone has one, I thanked them and have a bless day!!!

My package was to be delivered and it wasnt. Luckily saw note on ground they attempted because it must have flown off the door. Went to drop off point and not there. Called 800 number and they said it's there now. Got an emailed from the purchaser and it said I requested it to be taken there and I hadn't. Called store again and not there. She called and said 2 drivers had been there and didn't have my package. I called 800 number again and she said it was someplace else. She's in as another country. Finally she set something up for it to be delivered. Later this rude girl called from a facility here and said a call was made to have it sent to store. I did not make that call. Now supposedly it's to be delivered tomorrow. I think I'll try to find another method of having my online orders delivered because this has been a very bad experience. I would give them no stars if I could. I guess I'll wait and see what tomorrow holds.

Always give you the highest price and they say there’s no other lower price. Nice how they give cheap rates to Amazon but the average customer gets a high freight price.

I have never had any issues with the UPS. They have always delivered with the utmost respect. My packages have never came ripped opened or broken.

A package came to me and it was in good shape but was the wrong item. I had to return the package. I received a free, return shipping label and brought it to the UPS store in Yreka, Ca. The woman there was so easy and very quick to deal with that I shall return soon as I have two packages to be shipped to the East Coast soon.

Mostly ships with UPS, if I label an item as fragile, it ships well. I haven’t had any items lost or damaged. The price can be costly depending on the weight. Speed of delivery is timely. I will use this service again.

I shipped packages to my children at Christmas time. I know this is a very busy time, but some packages were received in bad condition and others were late.

Always on time and care enough to leave your package in a dry spot or put it in a plastic bag if it is raining. Great service. Could not be a better company for shipping or sending!

No problem for 2 years. And THEN they use a larger truck and cannot do a u-turn in driveway so they run down and circle around and go up the embankment to the driveway. This degrades the driveway. This is an extremely rural area. No problem backing up which they refuse to do. Pete **, Montrose, CO their supervisor possibly thought they should be able to back-up and proceed out the driveway. He took the complaint but has refused to talk to me!

Drivers say no one is home even when that’s not true. Happened to me twice - and I knew they never even came by my house as no notice was left on my door. They also hardly ever honor their overnight delivery, they say “out for delivery” all day and at the end of the day change it to unexpected delivery issue. I don’t understand why businesses continue to use them.

Completely ridiculous. I left work early, sat here for 5 hours waiting for a UPS truck that never arrived. Continually checking the status online, it said it was out for delivery. I decided to check one more time, and it said there was an 'Exception'. So I called UPS customer service. They notified me that the drivers now use a 'system' whereby if the address for an apartment complex has no apartment number the driver won't even go to the building. A little strange considering I live in a secure building, and every package I've ever received from UPS they leave in the hallway downstairs in an unsecured area. So even if there had been an apartment number listed they still would have left my packages in the hallway downstairs comma in an unsecured area. WTF?! WORST 'CUSTOMER SERVICE' EVER.