United Parcel Service - UPS Reviews

I will never use UPS. Ever promise me I mean that when I say that. I have never had the worst experience from a shipping company. I was supposed to receive a package and sign for it, they notified by email since I had notifications setup that my package would be delivered on Thursday so I took the day off so I could sign for it. I waited all day and no package so I contacted them very upset. They guaranteed me it arrive the next day. Well Friday comes with a notification the package was on the truck out for delivery and again waited all day and no package. Again I contacted them again this time livid with their ** of making me wait all day again. This time I even emailed them a complaint about not getting the package. They emailed me back and said the package would be delivered Saturday... Again I wait all day and no package. Now I am totally done with UPS. Waited all day and no package.

I waited around my office all day tracking and waiting for UPS to deliver a package. 12:00 rolled around no package. 3:00 rolled around no package. Then I called. They said package is on the truck en route. OK then 5:30 came. I decided to call and asked were is my package. They then told me that the driver came by my business at 5:30pm and said that we were closed. NOTTT. My business is open 24 hrs a day. I was in front of my door talking to business neighbors from 4:40. Till then also he never left a sticker lying **. Well now they told me after calling them over 5 times that I will have to travel 40min on the other side of town to pick up my package from the distribution center. Join me. Let's boycott UPS which stands for "useless parcel services". It sounds like the guy didn't want to work. That's why immigrants coming from other countries want the job because Americans are lazy.

Quick, efficient, delivery always on schedule. UPS always gives me great delivery service. The packages they deliver to me are always on schedule and they always keep me informed when delivery should be arriving and when packages are delivered. Also, UPS also delivers my packages according to my request if I am not able to personally receive my package.

Nice people... Yea right. They break stuff and don't care. If your package weighs too much they won't deliver it so you may as well just pick it up. Lazy scummy workers. People need work, fire those clowns.

This Black Friday I had the misfortune of every single one of my packages being shipped via UPS. 4 out of the 7 packages have been delayed. Packages that were shipped from about 45 minutes from where I live have taken over 2 weeks to deliver, and I still haven't received them. Shame on websites that claim that 2-4 day shipping, then ship with UPS. It's a surefire way of your package coming in long over a week.

Better rates than USPS, faster delivery. Better prices, faster delivery, friendlier people... Much better service than the Post office.

UPS is making it impossible for me to receive my packages. Unless I quit my job and sit at home all day waiting, I will not get them. I had several packages (which included Christmas gifts) that were to be held for pickup at a local UPS location. I used their online delivery change system to have them hold it at the location. I work FT so there is no way I can come pick it up right away. Some of my items were delivered to the location on Monday 11/28. They were marked "refused" and sent back to the shipper. I didn't even have a chance to come get them! I went on Friday 12/2 and they were gone. I was told the driver "decided to put the packages back on the truck and return them". Why he would do this is unfathomable. Some packages were delivered later in the week and I even received emails saying I had until 12/5 or 12/8 to come pick them up but they had already been shipped back.

My claimed was taken for granted. I didn't get any calls apologizing for punching my shipment and breaking my item in the shipment (got it on video). Over the years of using this company, I have had nothing but bad things happen one after another. I just don't have any more trust in them nor do I wish to have business with them. There has been plenty of times where I have caught the driver on my route to mess up my shipment, as in hit it with his fist in an intention to break my items. Just 3 days ago, my shipment was late, 2 days. I was supposed to get it on a Wednesday I end up getting my item till Saturday. I was told that it was a technical error. Customer service told me it was because of the flooding happening in the East Coast. And lastly the manager on duty at that time told me that Amazon had never sent the item. 3 stories 1 company. UPS they really need to get their facts straight.

UPS has given an awful service to a patient who needed the medicine on time. Patient wasn't notified that UPS center will be closed during weekends and medicine will not be delivered on time. This is unacceptable and UPS Hayward Center has failed in doing their job.

I have never used UPS before to ship my packages. This was the first time and I HATED it! I shipped with next day air service guaranteed by 10:30am and guess what - it's been 3 days and I don't know where my package is. Called customer service couple of times and they are bunch of lazy people to call. They won't even bother to find out where the package is. Those were really important documents and were suppose to get to a business by Thursday morning (I shipped on Wednesday). Now that it's Saturday no sign of my package. All it says is arrival scan (2 days ago in NY) and the expected delivery date is not available. You got to be kidding me! I have a flight to catch in couple of days and those documents were something that I need in order for me to travel. I shipped it with a return label but guess I would need to cancel that, ask the business that I sent my documents to, to ship me via FedEx only a biggggg ONLY if they will find my package.

When I ordered from Amazon, I was forced to use UPS. I now always contact Amazon and ask for a different shipper every time. It is that bad, I recommend you do the same. I ordered 3 different packages. First one, I got an email from Amazon (not UPS of course) telling me they gave me a refund and the shipment I ordered would not be coming. Second one, they lost it and I had to contact Amazon for a refund. When I reordered, I made sure to ask for USPS or FedEx.

UPS never makes a delivery. Previously I went to UPS located on the Plaza at KCMO to retrieve package. The Manager was so ignorant. I got a text from Amazon stating UPS signature delivery required and no secure location to leave package. I should have received my package within 2 days. UPS Manager stated will redeliver for the third time after waiting 5 days on Monday. UPS has never attempted to deliver the package. The post office managed to deliver the package to the Management office or leave a delivery slip, but UPS did not do so. I hate UPS delivery service.

Didn't received my package so filed a claim. Was reimbursed. Desire to please in my experience. On time in general. Good service. Pleasant drivers/delivery people.

Has anyone actually received a package from UPS? I was trying to contact them for a week! 2-3 hour hold times. Must be a lot of people complaining. I finally get on the phone, and the rep rushes me off within 2 minutes. "Call the sender, sorry. Bye." I'm pretty sure I called the sender, which is why I'm calling you. Hello? What kind of disrespectful crap is that?

Three times in the last few months UPS has failed to live up to my expectations as a leading shipping provider for my business. The first instance we had a package overnighted to us from California and paid a hefty sum to do so. When it didn't arrive the next day we called to find out what was going on. After talking to several different customer service representatives we finally found out that our package was sent to Indianola, Iowa instead of Indianapolis, Indiana. The package was addressed properly when we finally received it, three days after it was supposed to be delivered. The second instance a package that was supposed to be delivered next day as well somehow didn't make it onto the truck that morning and we had to go pick it up at their main hub location.

Package was not delivered on time. When tried to track they said will be delivered sometimes today. Clients already sitting at home for the second day waiting. Talk to 4 supervisors. Same answer, "They do not guarantee time or DAY of delivery". Highest supervisor I got name is Maria **: The same answer. They do not care. Stay away from UPS.

UPS has many more stores to take my packages for shipping. Delivery folks are mostly good natured. I can count on UPS to get my packages delivered on time weather permitting. Great to do business with.

If you're waiting for a delivery that is anywhere near the window that UPS provides, you are going to be sadly disappointed. They do not adhere to that window in any respect whatsoever. It is my experience that they deliver their packages when they see fit. Mostly as late as an hour and a half from the last time it was suppose to be delivered. Do not use UPS under any circumstances if you need the package delivered on time.

I requested my first UPS pick up for Wednesday between 8 am-2 pm before we went out of town. They confirmed they would be there and I was home until 3:30 PM. They never showed up. I called the next week Tuesday to reschedule a pickup and they apologized saying they came Wednesday at 8 PM and would have someone from UPS call me soon to schedule a pick up for tonight. 20 minutes later my phone rang and someone said they would schedule the pick up for today ASAP. I said I would be home for 2 hours and they have to come then. Right now it's been 3+ hours and nobody has showed up for pick up. I am on the phone with UPS who claims they cannot give me a time window for the pickup. I need to leave the house and wanted to make sure the pickup could come in an hour and half and they claim they cannot tell me and would have to have someone call me tomorrow to schedule a pickup.

Packages delivered that were clearly marked fragile, thrown on the porch. I was sitting right in front of my open door and the package was left without even knocking, in the rain. Package was pushed up against the screen door and couldn't open it. Second time, tool set was thrown on the porch and tools were all over. This company hires idiots and will not deal with them again. Be careful who you hire, they stink. $1,000.00 camera left out in the rain without even trying to knock.

I've never had an issue with UPS. Have 1-3 deliveries per day and they always pick up on schedule. Easy to do business with, track and reach by phone if necessary. For whatever reason, I've never only had damaged packages with the other large shipper. Never UPS.

Good service. I am, as many people, addicted to my online shopping. I've gotten to know the delivery man like most people know the mailman. What I like about UPS is you can create an online account and easily know where all your packages are at any given time. I've never had a package go missing like I had with the post office. Besides receiving, I also like to use UPS for all my sending. All who buy clothes online are familiar with the return process. Often these things are shipped in plastic bags that I rip off when opening, then regret and wish I had been more careful opening. No problem, my local UPS store has all the packaging and can recommend the containers and even pack for you. Plus you are usually not far from a UPS store.

My situation happened in 2010 when I inherited a large valuable 60 year old Heriz rug my mom bought 20 years prior. My experience is still relevant. I took the rug to a UPS store and we packaged it in two ski boxes and taped it very securely. I shipped several other boxes that day and they arrived, beat up as expected, but I packed well knowing their reputation. I shipped even more via the post office and saved some money mailing things with more sentimental value. Little did I know I would be wishing I'd driven from So. CA to NH to collect this rug. I was Sorry.

The freight comes in damage-free and on time. The drivers are friendly and will accommodate me when I need a special pick-up.

They could lower their prices to be competitive and take a little extra care when shipping/loading to avoid damage. Their speed is fantastic until they are required to hand off to U.S. Post Office. The drivers really make the company great. I really love UPS. They get a bad rap sometimes because the shipper makes an arrangement for them to hand off to local post offices for final delivery and it adds 3 days to delivery. I wish the shippers would just stay with UPS all the way through. I know I will always get my package quickly with them. And the delivery staff is always kind.

After dealing and having the worst experience with UPS today (11-25-16) I will not ever use or request their services again... I ordered 2 item online and had requested them to be shipped via UPS and got an email a few hours later with scheduled delivery date. On 11-23-16 only 1 package arrived, so I called UPS regarding the second package and was told that the package would be delivered 11-25-16 due to it being overlooked and not put on truck for delivery. So I said fine I'll wait, I'm gonna be home all day Friday. It works out... Wrong!!

Trying to be brief: Placed order, shipped to apartment building and for some reason UPS can't get in when every other delivery service can. So they left a note. I called and scheduled to pick it up myself from warehouse. I arrived before driver. After an hour wait they told me they've put it on another truck for redelivery 3 days from now. Again while I am at work so another missed delivery note is expected. And for what? How do I get my package? They couldn't tell me. I got customer service on the line, after another 40 minutes with them, I asked for a supervisor to file a complaint with, another 15 minutes of hold time before the call ended. No complaint was able to be filed. No package was received. I'm in a loop it seems.

So I just experienced the most dissatisfying, sad, up most incredible day with UPS. I have one package that was supposed to have been delivered and after no phone calls all day and driving nearly 20 miles out my way nobody told me that the driver to my package next door to my house. I was told it would be at the UPS store and then not to go there. Pure frustration from a company that claims to be all about the customer. I would never ever deal with UPS again. If I order something and they deal with UPS I will cancel the order. They don't even deserve a corner of a star.

Most of the time the UPS do not deliver my package on schedule. The delivery person will lie and say that the receiver is not available and I was home all day waiting for my package. One time I paid to reschedule my package to be delivered at a certain day and the delivery person still did not come. The delivery person sometimes leave the package at the door for someone to take it. UPS delivery is no good!

They are on time, brings package to door and is polite and friendly. UPS never brings junk mail. USPS brings 16 ounces of junk to one ounce of wanted mail. FedEx is a distance second. It doesn't always bring the mail to the door and either leaves it outside the gate or tosses it over the fence.

First off I will never be using UPS services ever ever again because they suck. You hear me, suuuccck! Once upon a time I was the proud owner of a beautiful Samsung 55-inch 4K curved TV that the UPS ** destroyed!!! Now get this it was a $1,400 TV as to which I even insured it for that much as well when I had it shipped from (Kingsport, TN to Tempe, AZ Sept. 2016). Somebody broke my TV, I filed 3 claims & they said that inside the box packaging didn't meet their standards but what's funny is I had the same exact TV shipped from San Diego, CA to Soutwest VA in Nov. 2015 & not a scratch on it when I received. Here we are around the holidays, plus I'm a US Navy vet & this is the thank I get. *smh*

UPS delivered a package to my house on 8/9/16... didn't knock on the door and I was home! Allowed someone else to sign for my package and take it. On 8/18/16 I called to find out what was taking so long for my package to arrive. That's when I was told it had been signed for on 8/9/16. They opened a "investigation" that took ten business days.

I find them to be the most reliable and easy to use. UPS stores are always nearby and the people there are always helpful. They offer options on how to ship and their tracking feature for packages is awesome. I also love that since I signed up for an account, I always know when a package has been shipped TO me, approximately when it will arrive, updates keep me posted and I even get notified that it's been delivered just in case I am not home - this way I know to check by my front door. No complaints from me!

Thanksgiving a time for family and feast unless you were unfortunate enough to have ordered your Thanksgiving dinner from Honeybaked Ham (HBH) with guaranteed delivered by United Parcel Service (UPS). Since my husband and I could not be in Tennessee for Thanksgiving, I ordered a $150.00 Honeybaked Ham Thanksgiving feast for my 84 and 86-year-old in-laws.

UPS is not reliable! I have a business account and depend on them to pick up deliveries daily. Their drivers are not dependable and report to UPS that they have picked up when they have not! UPS cannot account for the package because tracking does not begin until the package gets to the facility. They need to be accountable! So disappointing and frustrating after spending several hours on the phone three times in the past two months over this problem. I am going to cancel my account and go to FEDEX!!!

Driver ran over my cat. The driver nor local station in Salinas treated this incident with respect to what had happened. I live down a fairly long dirt driveway and new drivers frequently say that my address isn't valid even though I've been receiving my VA medications for four years. Also I was treated very rudely when the one driver killed my cat. The local station in Salinas CA insisted it wasn't their driver even though he was the only vehicle that drove down my driveway. The driver was mad that day because he was delivering several bags of big cat food.

There are unscrupulous people in this townhome complex that feel they are entitled to "leads" and that has involved harassing others who they don't want to be identified as the provider and want to be sure the other person knows not to mess with them. The carrier is happy to go along with this and have even them justify it by saying they are gathering information for law enforcement. Total garbage. This was my exchange with UPS chat today:

I was expecting a packaged to be delivered the day before Thanksgiving but I missed the UPS delivery person's first attempt and the delivery was going to be delayed till the day after Thanksgiving if not later. The gentleman I spoke to DeAndre, he was AMAZING and then passed me on to Claudia who was also amazing and they managed to track down the driver with the package and get it to within one hour of me contacting them, and the driver himself was great! I mean seriously, wow. That's just awesome, I'm so grateful.

This is unacceptable. I got a packaged missing last year and after making the report with UPS no follow up call or email was ever received. Lucky that I did found the packaged 2 days later. And yesterday same problem again. They deliver the packaged to the wrong HOUSE. And they were both a $400+. They need to make sure they get their job done.

I shipped a package from what I thought was UPS store... no their facility. UPS allows to ship their freight. Dropped off on Thursday noon, asking for arrival by Monday. Ground charge $27.00. I followed online their tracking site & Friday a.m. I saw the package was sorted wrong at Louisville, KY, their main sorting facility. I called Carb & was told that the package was corrected and would arrive on time Monday, & it would take a couple hrs to update online tracking. Monday came & no change. So I called again & was told this time that it wasn't corrected, & package was still going to arrive one day late. Now I cannot change appt package is needed for. Now UPS apologized and said I would receive a refund. So we waited till Tuesday for package to arrive, at 5:28 p.m., and called to get my refund.

I have a golden retriever who waits daily for the UPS guy to knock or ring the doorbell. The dog runs to the door, jumps up and looks for him. He makes it to the door in 1/2 the time I do. Today, I am at my desk, and I see the UPS driver getting in his truck. No knock on the door, no door bell. New lazy UPS guy and UPS did not about it.

If I could give 'zero stars' I would. I ordered perishable food for the holidays that was to be delivered on November 18th. When tracking the package UPS stated that the 'apartment number was wrong'. My house is very large and in a very well known neighborhood. Clearly, this was little more than a lazy, incompetent driver. The company stated the food would be spoiled due to the UPS delay so they sent a replacement via overnight delivery.

So I work from Mon to Friday. Not only do I work from I do my work in the living room which is 3 ft away from the front door. Also there is a window that looks out into the driveway. So as I'm waiting for my tv I check the status around 3 pm 3:30. Says "nobody was home. Will attempt again" which is hilarious because my roommate was home from lunch at 2:30. A well I was on lunch from 2:05 to 2:35. Driver says she arrived at 2:36 pm. So you mean to tell me UPS has invisible drivers and invisible trucks? There was no "sorry we missed you note" or anything. As well as I'm not deaf or blind as my blinds were open. So how did I miss a big brown truck which I would be able to see from my living room window? And how did I miss a knock when I'm 3 ft from the door. So basically the driver lied. I called, argued with a rep and supervisor who swore up and down the driver came by.

Mon, Tues, Wed, they tried to drop my package off but all 3 times came at 3 pm when nobody is home anywhere, if both people work anyway. Called them and said it has been sent to main building at Jane & Steeles location which took me 2 hours to get to by bus when there is 20 other locations in my area. Anyway, I did get there at 12:30 and was told that they were closed. Now why were they closed at that time? While I talked to the the person in Philippines that works for UPS they were not helpful at all anyway. I'm tired now of talking about it.

I have ordered a sim that was supposed to be delivered by Friday. Since the sender has given out incorrect information (Apt # 2 instead of Apt # 204), it could not be delivered on Friday. I understand that there was nothing wrong from UPS side. But the issue started here. I contacted customer representative Daniel via chat on Friday evening and I asked him to update my address and also said, "I am ready for store pick up because I needed the package." But since there was no store pick up for that particular office, I could not go on weekend to pick it up. Also, Daniel said, the package would be delivered by Tuesday.

My online merchant arranged for UPS to deliver an item to Singapore. When it arrived in Singapore, I received a call from UPS to pay for some goods & services tax before they can release my parcel. I explained to UPS that this item is not to be used in Singapore hence I requested to waive it for me. UPS then required the transshipment document details before the tax can be waived AND they informed that customer needs to do self-collection for the parcel. I was a bit shocked that courier company does not provide delivery to destination indicated per my initial instruction to my online merchant. But, I managed to persuade one of the UPS rep to do delivery for me once we clear the transshipment documentation as requested. I therefore linked my forwarding agent with UPS team to arrange the documentation. It was really a difficult process as it was my first time coordinating with UPS on such matter.

My husband placed an order that was shipped via ups. Somehow the package was sorted wrong and instead of going to CA it's on its way to CO. The shipping we paid for was supposed to have our package arrive at our home in CA by end of day today 11/16/16. UPS is now telling us that even though they sorted it wrong, we have to contact the seller to have them overnight the package to us, otherwise it won't be delivered till next week.

We ordered a part for our bike & paid for express shipping. Needless to say there wasn't anything express about it. It was supposed to be 2 day air & as we tracked the package we could tell it was going by truck...it has taken 5 DAYS so far. They say it will be here today, but we'll see. We will NEVER use UPS again & their customer service is a joke too. Everyone we talked to was very rude. If I could've given negative star rating I would have.

A year ago I had an issue with UPS. The "Customer Service Rep" told me to log onto the UPS website, create an account, and flag my address as okay to leave on front porch. This worked for three shipments. Now, a year later, I have the same problem. My account still says LEAVE ON PORCH. What is wrong with these people? I cannot fathom why in a nice neighborhood you can't leave a hunk of plastic and a book. Maybe if I ordered a Faberge egg I'd feel differently, but seriously? How many people are going to steal a cookbook off my porch? If you need one that badly, I'll give you my address. Get your act together, UPS. A PHARMACY in a different neighborhood is not a good place to leave a package. FEDEX RULES!!!

Good afternoon. I paid additional to have a very important package of documents sent by 2nd day air. The package never arrived on Tuesday 11/8 by 4:30 guaranteed as promised. I've been trying to get answers all day yesterday. I drove down to the Sharonville Ohio UPS facility to try to speak with Mary Beth ** loss coordinator, that she would be able to track my package better than the representative on the phone because she could see things into the destination that would be more accurate. I was told Mary Beth was not at the facility to speak with, that she was at a meeting. At that point I asked if there was anyone else I could speak to. The lady at the front told me that there was not, that my package was under investigation and there was nothing that they could do until they called me. I said, "I must speak to someone now. My package needs to be located before 7 o'clock tonight so I can get this rerouted through another carrier."

Freight truck drivers don't help unload the freight. They let my office lady do it. Had a pallet of boxes. Price going up for inside deliveries. More cost with less service. We be shopping for a new carrier.

They are lying thieves. I have a shipment that was shipped on 11/08 at 9 am for next day air, the customer service agent told me that it's not going to be delivered until the 10th and there nothing they can do or refund me back for the shipment I paid. WORSE service ever. Just stick with FedEx. At least they listen to your concerns and try to rectify the issue. ** UPS!

This was the worst experience I've ever had. After several phone conversations stating I would not be home at the time they deliver, gave a different address, they took it elsewhere. Then the guy I spoke with JARDAN ** was very rude, when I only ask for the address where it was, to the point he stated to call my vender at this point the package was lost when he knew where it was then hung up in my face. I called back then he gave me the address. Had to go there and pick up my package. This employee has 0 to no customer skills and shouldn't be handling business for anyone.

Awful experience. Don't use it. Packages promised to be received the next day and they are not. First document sent by air to be delivered next day and one of their employees sent it to another facility which caused a 1 day delay. Sent another package and was also supposed to arrive the next day and took 2 days. Very unreliable.

First, my package was not let on the plane in China, then the same thing happened in Korea. After that UPS scheduled my package for Saturday. I even got an e-mail saying that I have a package coming today, but no. Four days delay! I feel lied to by UPS. I've been told that I will get my package on four different days now and they were all lies. Unacceptable treatment.

Like many other reviews paid $30 for overnight service. Item took two days to make it on my local truck on 7:43 am. I called customer service overseas. Of course she said don't worry it is out for delivery and at 9:08 pm the website updated that I will get it Monday. If it actually comes Monday that is a four day old gift. No Saturday hours at the hub. If I want to drive 20 miles to get it I have to wait until Tuesday. To get back my $30 shipping the store has to request it. People please use the post office. Shipping jobs overseas and incompetent.

I paid for express shipping on a package, but made the mistake of not including the apartment number in my address. I listed the complex address correctly and I realized my mistake before they even attempted a delivery and called to specify which apartment they should deliver to. You would think it would be as simple as sending a notice to the driver, who would have to drive to the same place regardless just to find out they couldn't leave it there. Instead, they have to go through their automatic system that makes an address change delay the delivery until the next business day. In this case three days later. Now I don't have one of the gifts I was giving for my anniversary that is Saturday. USPS was able to change the address just fine. Why is this private company not as good as a government run postal service?

I ordered a case of wine and asked that it be shipped to my home, a condo complex due to the size and weight of the box. Our condos have a guard shack and 24-hour security. The guards always accept UPS, FedEx, and all other packages for us, and then we retrieve them when we are home. The UPS driver attempted delivery directly to my home early Wednesday afternoon. When I went online to track the order, I found out that UPS didn't bother delivering to our guard shack. Not sure the reason because all the guards are well over 21 years of age. I spoke with UPS customer service that evening, filled out the MyChoice form and requested that the box be left with the guard shack. Last night, I got home to find the driver pulled the same stunt and left a note saying another attempt would be made. By this time, I was furious.

I ordered some stuff from UrbanOG, I live in Toronto, and was charged an outrageous amount of money for shipping. I figured that as is the case with a lot of companies that I normally shop online with, that my stuff would be delivered to my regular mailbox like I'm used to with all my other online shopping and shipping. They went ahead and shipped my stuff with UPS (which was a surprise), UPS came to my house and told me that they wanted more money for 'duties'. After I calculated the cost of the goods and compared it with the shipping, I realized that I would be paying more than half of what the actual cost of the items were and so I declined the goods and asked them to send it back. They promised that they would; I notified UrbanOG that I declined the goods and asked for a refund once they got the stuff back. UrbanOG failed to notify me of any procedure.

I was expecting 2 packages which were supposedly delivered yesterday. Today a neighbor from an apartment building across the street knocked on my door with the packages and told me he found them on the front steps. He even pointed out that my address was clearly marked and wondered why they put it on the apartment building steps. I called UPS and the "Customer Service" rep proceeded to try to blame me by questioning whether my house is clearly marked (yes, it is), that maybe I wasn't home and the neighbor agreed to take the package (no, he was as confused as I was), maybe the driver confused apartment buildings (I live in a single family, the apartment building is across the street), and so on. Finally, she said she would speak with the driver.

I must warn any potential user of UPS that they are truly awful. Once something goes wrong their customer service is awful and it is intentionally designed and structured to make it impossible to learn anything about a lost package, the tracking number is a joke. I mailed an important package with UPS and all they could tell me was that it was picked up by their driver. Then it disappeared most likely stolen. Their entire customer service was a farce. DO NOT USE UPS. Try any other company. Not only are they unreliable but their customer service is designed to be a barrier to you getting anything resolved. It's not the agent. It's the system and the management. Their executive management must be incompetent.

I asked twice, once when I called before printing out the label and again when I dropped it off at a UPS store, if it would be delivered the next day (Saturday). I paid $60 to have this package overnighted. It then didn't show up until Monday and they refuse to refund the money that I paid, even stating that they physically cannot give refunds. It is a sad state of affairs when the US government runs a better business than an actual business. My company just switched out postage to UPS. I have now moved us back to USPS after less than a month with UPS.

This complaint is for UPS FREIGHT. I purchase two pallets every month and every month they deliver late or misplace my pallets. Today they deliver one and cant find the other. I called Yesterday to find out why they taking long and they said because they assume is a residency and they have to call to set up an appointment. I told them it is not a residence and its a company that opens from 8 to 5pm so they dont need appointment made and to note that down for everyone. STOP ASSUMING.

Just a couple weeks ago I ordered a package that was suppose to be delivered on 10/11. I check the tracking number and it said that a delivery was attempted to be made, which is not true. I was home all day, along with my father, and our front door was open all day. No one came by, there wasn't even a note on the door like they're suppose to leave.

I ordered a Medline walker. The box arrived busted up like it was thrown from a train. See the attached photos. I contacted the vendor and also American Express where I will get all of my money back. Apparently, from reading all of the review United Parcel Service (UPS) are a bunch of cheap crooks.

I recently ordered a tablet and it was going to be delivered to my apartment because the store doesn't allow it to be picked up at a UPS store. My apartment building is a place that you need to Buzz to get in. The delivery person ended up leaving my package (the tablet) outside of the door to the BUILDING (NOT my apartment) where anyone could get a hold of it. My neighbor saw it and gave out to me when I got home. So called to complain about it last night and a woman (probably a supervisor) called me back this morning. She didn't even get my complaint right. After clarifying to her why I was upset she turned the blame on me and basically said it was my fault for not having special instructions for the package and it doesn't matter anyway because I got my package. Also that if the driver didn't think my package was safe he would not have left it.

I sent a package to a buyer and inadvertently put the PO box on the address instead of simply the street address. I was charged an additional $13.00 for this mistake, which is excessive because it is more than 1/3 of the cost of mailing the package, which was too large to fit in a PO Box. I am okay with a smaller charge for such a mistake, but I feel that this is excessive.

Here is what UPS always states as a delivery status "The receiver requested this package to be held for pickup at the UPS facility. The receiver agreed to pick up the package this evening. Oct-21-16, 08:08 AM, FOREST PARK, GA". I never contacted UPS nor ever made any request or agreement to whatsoever but here is what they always said on the delivery status. When I call them about this statement, they said that they don't delivery around here and they can't tell the true about that. I can't understand why they pick up a package if they really know that they deliver it. The worst thing is they lie about the receiver request and make a statement that the receiver never made. It's really deceitful. It's really a scheme and scam. Deceitful business and they should be penalized for this.

I paid a premium for a Saturday delivery. In the UPS system, it says the package was delivered, but it was left with someone who does not work at this address (a hotel front desk), and it is not here. When I called UPS, their process prevents them from helping me locate the package, even by contacting the driver for details, until the shipper initiates action. But the shipper won't be available until Tuesday. I asked for an e-mail address from the service rep I was speaking with in order to send a complaint to UPS, and they refused to give one. They said the only way I can write a letter of any sort is a hard copy to their headquarters. These seem like the actions of a fly-by-night service, not a reputable international business.

I have had to use UPS multiple times over the course of my adult life for shipping. While there are probably a lot of great things about them, the ways that they are deficient just really turn me off. And mostly that is that every time they come to deliver something I am never at home or available to receive the package and I must drive across town to their shipping center to pick up my item. Or they will ring the door and take off as soon as they do, I have no time to answer. I may as well have shipped the item to the store I was ordering from.

I was expecting my packages and I kept checking my order status. I even left a note on my door for UPS until I saw all of the packages was delivered and I didn't received any of them. My family started going crazy looking and calling UPS but nobody knew nothing. Then the people in my building came home and checked their camera and saw the UPS guy left our package at the neighbor's house. My husband went up to the stairs and saw the packages. We called back UPS and yell and scream at them and wanted to speak to a supervisor. Waited almost 1/2 hour on the phone until hanging up. 20 minutes later they called back and said they will make sure it never happens again. How the heck can we trust our package delivery to these guys?

My order never returned to the sender with Canada post. You already took my money. You claim customer service representative will contact me within 4 hours but I already sent 2 email hours ago but no reply yet.

Just to avoid others getting shocked or simply ripped off. UPS flat fee for Customs Clearance is almost 40$. Meaning for an order worth 100$ I pay 40$ more or roughly 33% of the order value. This is insane and was done without any prior call. We import in bulk and pay for importing 20 palettes worth 150 000$, around 100$ of Customs Brokerage. I will avoid UPS at all cost in the future.

We belong to several wine clubs. In California, an adult signature is required to receive alcohol deliveries. In our area of L.A., UPS shipments are almost always a day or two later than predicted by their first automatic email, which is tolerable for most shipments, BUT NOT WINE. The wine is either held in a non-air conditioned warehouse (it gets hot here) or it rides around extra days in a bumpy truck (bottle shock).

I payed $60 to have some really important documents received early the next day. I usually use Fedex for this but Fedex could not guarantee they would get there in the morning so I went with UPS. Biggest mistake of my life, it took 2 days to get there. So essentially I paid $60 for nothing. I wish I went with Fedex because at least would get there the next day and the price would be lower. Needless to say I will never use UPS again, and I'm really really upset because I really needed those documents to get their 10/18. This is a warning for anyone thinking this could be faster than Fedex or even USPS. I wish I read the reviews here before I used UPS.

Who would have thought that the owner of a franchise can just throw their "Closed" sign up any time and shut down shop? Not me! Yes you heard me correct, the owner of the Brantford, ON location closed his doors and went on vacation. The sad reality is, he was actually sitting in the office, visible to the public eye. I was expecting a package to arrive to this location to send home with my in-laws (from South America). I did my homework to figure out which postal service was opened Saturdays and came across UPS. I checked the UPS website, Google, and my pickup notification also said, "Pick up Saturday." Anyway, turns out this franchise was listed for sale and is in the process of changing hands. That does not however give the owner the right to close up shop and inconvenience everyone else. How about hire some staff?

I went to UPS store to mailed out a LV purse and I needed the lady to sign for the package. The UPS driver just took the package to the next door and had her sign for it. This is a 3rd party sell I need the lady to sign for the package who I sent to and paid for. Not the next door lady. For proof she receive it. I have call for 5 hours today 10/17/2016 to have UPS driver go back the get my signature card signed and they would not do it. Actually Cheryl basically hang up on me. I will call in the AM again to speak to her super... The driver never gave my package to the next door. UPS should have sent the package back to me if they could not get a signature from the person I sent to. This is going to cost me $508.00 if I do not get this signature. What can I do? This is just wrong and it's not what I paid for. Thanks.

I do understand that mistakes happens, but if so then company of this size and experience should be prepared to face it and deal with it! UPS had to deliver my parcel send by Samsung, lost it, took ages to admit it and now taking ages to make an investigation... And I'm the victim of situation - I have not received the parcel or a money to compensate it!

Today a package came, was a large box and the driver decided NOT to continue down our gravel driveway to deliver to our house. Instead he dumped the box off the side of the driveway into one of our horse pastures, WHO DOES THAT??? We have a large circular driveway and there was absolutely NO REASON for this. Luckily it was found right away or the horses would have chewed, drug and stomped the contents to death... Never had good luck with UPS in this area...

I was expecting a package to be delivered today so there was someone home waiting to pick up it up. I receive an email stating an attempt was made so my package would be delivered to the nearest access point on the next business day. I call home to confirm they were still there and if the delivery came. Well, they were there but NO ONE came to the door. I called the customer service number to tell them the driver never knocked on my door so they had the dispatch center mgr/sup call me. So when Emmy calls me back from the Longwood dispatch center she IMMEDIATELY gives me an attitude and tells me there's no way my pkg could be delivered today and that the only option I had was for delivery tomorrow...

Had to ship back a purchase, created shipping and pickup online, so far so good. Came the day before it told me they would, called it was rescheduled, not picked up, contacted online, they said driver didn't pick up because no one was there to hand it to him. I was never informed that was the case. After two separate communications with them, they were told it was on the driveway in front of the garage door (104" long 83 lbs) they said no problem they would tell the driver. Again didn't pick up because no one was there, so I said void the shipment, give me my money back. They want me to do it online, ok, go thru that process and it says you can't. Have to call them.

I ordered a computer from Amazon. Naturally, this requires a signature, because of the cost. Amazon shipped UPS. After quite some time screaming into the phone to be heard over the babble on the other end, and attempting to decipher the thickest accent I've ever heard (and I traveled in Europe) it was established that no, they don't deliver after work hours when I might reasonably be home. No, they don't deliver on weekends. No, they can't give me a window so I only have to take a few hours off work, it would have to be the whole day. No, they won't just give it to the far more capable post office.

UPS has proved time and time again to be THE worst company for delivering packages or anything for that matter. Every time I have a package coming from UPS, I expect trouble. My predictions are always correct, and there is no use in contacting customer support as they are extremely useless and do not do anything to solve the issue at hand.

I received a delivery this evening a little after 6 pm. I heard a very loud thud outside of my front door and looked out the front window to see what had happened. Once I noticed that it was my delivery, I obviously stepped outside to bring it inside. Immediately I saw that the tape on the top was barely sticking to the box and I was able to press down an entire side of the box, revealing what I had purchased. There was a rip down one of the corners of the box the size of my hand. When I picked up the box, the bottom side was loose to the point where I could see what I had purchased inside the box again. I have never had an issue with UPS package care before and this was completely unacceptable. I was so disappointed that I cancelled my repeat deliveries through the company I bought from so that UPS cannot deliver my packages anymore.

I had a overnight package shipped from Ft Myers Fl to Naples Fl, 25 miles, the last known location was Louisville Ky. Why would anyone do that? Just plain crazy, this company is by far the most disorganized outfit on earth. This is the best part, online it still says it will be delivered by 10:30 AM in Naples and it left Louisville at 4:30 AM. This morning this package is medication I need from the V A. odds 100/1. I now realize that I should have pick it up myself however it is shipped this way every month without a problem.

I am on the receiving end of Freight with both UPS and FedEx. Every, Single, Time I have freight from UPS it's damaged. The last time the driver accidentally dumped it off the back of the truck. My posting today is fueled by a new development. My tracking number and related information. My tracking was provided a week ago. It was today was my estimated delivery, so I rented a forklift because this has always been accurate before. When I double checked the tracking number to see what time of day our freight was scanned out for delivery I noticed it was still sitting in SLC--7hours away. I thought maybe it needed to update.

Just had a package sent to me from overseas. UPS delayed. Now they want a Fed tax ID or SSN. 20 years. Never asked for it by USPS, DHL, FedEx. UPS is a scary organization. Very expensive and invasive. By my calculation my not using them has cost UPS $100K. Avoid at all costs.

Purchased engine parts for a 2 stroke motor. Total for parts was 544 dollars US plus 45 dollars shipping converted from US dollars to Canadian dollars brought total to 744 dollars Canadian. I was charged brokerage charges on currency exchange and shipping. What a scam. Highway robbery. Total brokerage fee was 195.39 dollars additional.

Every time when I were ordered with this company I had problems! Once I ordered a flowers to my girl for a special day and they didn't deliver it on time. Today I were waiting all day for my order and what I got, I check the tracking number and see "First Attempt Made", that's ridiculous! I were sitting at home and nobody even called to my belt. They are liars! Because they just skipped my house. And I didn't go to work because of this shipping. With this company go to bankruptcy or at least teach their employees how to work.

I choice UPS Next Day Air Saver so I can get my package early which says on UPS website 10:30 to 12:00 respectively which was a lie. I been waiting all morning and still nothing... I hate UPS. They disorganized and never on time... Late week I got a package at 8 pm like really. They need to do better.

I opened a new customer account online and ordered a return pick-up from a UPS store in Minnesota. I ordered a 10-KG box and shipping to my St. Louis office. I used my current address that I have had for over a year with the United States Postal Service. The driver delivered to the new address but marked it Address is Unknown. UPS then changes the correct address to an old business address from over a year ago and kept trying to deliver to this address 2 or 3 times. That driver did tell the Earth City location that my business is no longer there. I received a telephone call advising me that I can pick up my package from the Earth City location which is 20 miles and a 40 minute drive away.

I had a package coming from QVC and was updated that it would be delivered on 10/1 in the morning. I stayed home all day waiting on the package. On 10/3 the package still had not been delivered so, I checked on the tracking of the package and it said the package was attempted to be delivered 3 times on Saturday and the receiver refused delivery so it was now being returned to the sender. The package was never attempted to be delivered to my home. I called UPS and they told me it was attempted to be delivered to the post office in my town, not my home address, so it was the sender's fault. I called QVC and they told me the address on my package was for my home address and it was sent for home delivery by UPS to my house. They even read me back the address they sent it to and that was correct. I called UPS again and they told me it was my fault now because it was sent Surepost, even after QVC told me it wasn't. WHAT!!!

Once again, cancelled a doctors appointment and spent the entire day at home waiting for delivery of a package. Car is in the yard, BIG 12x12" sign on door to "please ring doorbell" (because it is loud and even rings in the backyard). Found a note on my door that says he tried to deliver the package at 5:30. No one ever rang the doorbell, I have a big watchdog who did not bark. I called their office and NO ONE speaks enough English for me to understand them. But today is Friday, UPS guy probably in a big hurry. Package needed a signature. Now I have to wait until Monday to get it. If the sender had used FEDEX, I would have had it. I have even gotten packages from FEDEX on Sundays.

3 days to get package 15 miles for $26 "Overnight Guaranteed". I wish I had used snail mail. Much cheaper and faster. My favorite line was "We've incorrectly sorted the package at our facility. This may cause at least one business day delay." This is such masterful "truthiness" for "we lost your stuff and can't find it." I will have to fight for a refund, I am sure.

The only thing they are good at is wasting your valuable time and increasing your blood pressure. They are utterly useless as a service.

OUR UPS BOX WAS DELIVERED TO WRONG ADDRESS 09/14/2016. Called UPS. UPS said OUR box was delivered in error to neighbor directly across the street from us. Neighbor did not notify UPS until 09/16/2016 stating that they had OUR UPS BOX. That is harboring. Called UPS. UPS said delivery driver will pick up OUR UPS BOX 09/16/2016 from neighbor, and redeliver to us 09/16/2016. Neighbor still harboring OUR UPS BOX. OUR UPS BOX was NOT delivered to us 09/16/2016. Called UPS. UPS said delivery driver will will pick up OUR UPS BOX 09/19/2016 from neighbor, and redeliver to us 09/19/2016. OUR UPS BOX was delivered to us 09/19/2016.

I had Ticketmaster deliver tickets through UPS that never got to me in late August. When it was investigated, UPS said "left on front porch". Why do they not ring doorbell when they arrive? I appreciate them leaving my packages so I don't have to make a trip to the office but at least alert me when something like tickets valued at over $300 are left on my front porch. FYI, the tickets were suppose to be signed for upon arrival. This is not the first time I have had a problem. In early September, I had a package delivered that had been opened and nothing was inside. At least ring the doorbell and tell me that the package arrived opened, if in fact it was already opened while in your possession. I am just frustrated with the whole situation right now. I have a lot of packages delivered and have never had a problem until recently. I have noticed a big turnover in UPS drivers for our area.

My child lives in upstate New York and I live in the Pacific Northwest. She ordered some items and sent them to my house. I shipped them via UPS and paid through the nose for shipping. I got a call after two weeks that the packages were not delivered and had been sent back to the UPS store and needed to be picked up. I was told that delivery was attempted three times without any response, that they had left notes on the door and had no response. My child says that they had no notes. FedEx and USPS have absolutely no trouble delivering to my child's address, and I don't understand why UPS has had problems. I feel like I've been ripped off.

Horrible service more than once, Today, I waited all day for a package (which contained a charger for my Macbook from Apple). Updated tracking just after 6 pm that my address was wrongly stated so they couldn't deliver it. It wasn't wrong at all, I double checked 10 times before ordering it, I called UPS to "update my information", had to wait on the phone for 10 minutes and they were like "oh, it's the same one we have here..." (what a surprise). What a waste of my time. I'm livid. This isn't the first time UPS has done something horrible, they once left a $100+ dollar item in front of my house (there's a doorbell, at least ring it?). I have never had a problem with any postal service as much as I have with UPS.

UPS more like "unreliable", "pathetic", sorry excuse for delivery "service". Are the most mediocre company I've ever dealt with. They are liars! They are very unprofessional and unreliable. Then when you call them for the truth they put these sickeningly remedial reps on the line stuttering and stumbling over their words. SAVE YOURSELF THE ** experience. USE ANOTHER DELIVERY COMPANY. This business wouldn't know how what efficiency was if you spelled it out, gave them a definition and used it in a freaking sentence. Sloppy is their specialty and that's what you'll be paying for.

I received a postcard from UPS stating that a package could not be delivered because the apartment number was needed. I called the 1-800 number on the card and provided my apartment number and was told that the package would be redelivered. The package did not show up so I went to the San Diego UPS hub and was told that the package was sent back to the shipper the day after my phone call. The customer service rep could not explain why the package wasn't redelivered and did not know why the package was returned prior to "returned to sender" date on the postcard.

I had a 75 lb package valued at $1500 to be shipped. I used the UPS website and entered in all the information to get a price. The cost on the website was $121. I took the package to a local UPS Franchise Store along with a printout from the website. At the store I was told the price would be $144. They explained that the difference was due to the insurance for the $1500. I gave them the printout to show that the website indicated $10.67 for the insurance value. They said their computer came up about $30 and there was nothing they could do about it.

I received a package that is not mine from UPS. So I brought it to a UPS store and told them it was not mine. They said I needed to schedule a pick up. I told them I was leaving town for a few weeks and did not have time to do that. They shipped it back to me. A couple weeks later I called while walking my dog and asked them to pick it up. They said I needed the tracking #. So when I got back to my computer I went online and tried to have them pick it up with the tracking # and they wanted information about me. I said, "no, just pick it up." I don't think it will happen but I will see. Somehow this has turned into my problem.

UPS customer service is DEPLORABLE. My order was shipped on 9/14, second day. Yesterday, FOUR days later I received a delivery exception email regarding my package. I immediately called and spoke to someone in the "special iPhone department" who corrected the shipping address and ASSURED me that my package would be delivered today. I even got a call 45 minutes later from the local hub telling me that the package information was updated and that it would be delivered today.

I have been experiencing the absolute worst possible service with UPS these past few days and sadly, this is not the first time I have been severely disappointing by your company. I took the day off from work yesterday to sign for a very important package that was to be delivered, only to get a notification saying that my package was "attempted" and would be tried again the next day. This is patently untrue, as no doorbell was rung, no one knocked and most importantly, a doortag was not left at my residence to prove that the driver actually arrived.

Very Slow Service. My order was shipped on Monday 12th. It stuck on each place to scan for several days, then they "kindly" asked me to pick up to save time on the 20th. WA, United States 19/09/2016 0:08 Arrival Scan. IL, United States 15/09/2016 8:20 Departure Scan. IL, United States 14/09/2016 14:51 Arrival Scan. TN, United States 14/09/2016 4:31 Departure Scan. TN, United States 13/09/2016 21:25 Origin Scan. United States 12/09/2016 23:48 Order Processed: Ready for UPS.

I will NEVER use UPS again. My package has been in town the last 4 days and still I'm told it will still be another 24 hours before it's delivered. I have never used them before and will definitely never use them again.

I contacted UPS about a package that said delivered on 09/09/16. I was sent the delivery notification. This was not my signature and I did not receive my package. The first customer service rep I spoke with did fax me the delivery notice. I had to call back and the second rep. started an investigation. I got her name and employee number. I'm more interested in who sign my name. This person would have to look at the package to know to sign my name. This being a business, I would think the UPS driver would make sure this package got in my hands and only having one UPS driver he knows me well. And he will know I did not receive this package and I sure did not sign for it.

UPS knock on my door on 9/13/16 and they didn't even give me a chance to get to the door before they just left the package in a chair on the front porch. Now the front door was open because I have been waiting on this package for quite some time. He knocks 2 times and before I can get from the den to the front door he was gone. I look at this box and it looks like it has been through some type of war, holes, rips, and taped all up. This is a delicate item as it states that on the box. I call them immediately and take pictures and they inform me that someone will be contacting me within the next few days. I have not heard from anyone yet. UPS you need to be about your word and follow up. Not to mention your lack of care for other peoples valuables.

Had a package coming from UPS. I had the address wrong. I called 2 days in advance. Rep said I had to call when they received the package at their facility. I called the next day to fix my address. The rep said because I was misinformed he will fix the address so I can receive my package the day I was supposed to get it. The delivery guy said he never got the update to him. I'm totally disappointed with UPS. I get the package the next day. I WILL NEVER USE (UPS) AGAIN. I'D RATHER USE FEDEX IN THE FUTURE.

Well, how funny, I was sitting at home all day long at a "doorman" building, to get a package which was out for delivery at 11:19 AM today. I didn't leave my apartment not even once. And I receive an email says that "5:50 PM the receiver was not available at the time of the first delivery attempt. A second attempt will be made." Are you kidding me? So my packages don't even come upstairs to my door, the doorman takes them all and I go downstairs to get them. And the front door of the building is forever open because you have to go through the security anyways.

UPS has been an absolute nightmare to deal with. My package was shipped on August 30 with the tracking ** from the US to Canada. First you lost the package and despite my calls every single day multiple times, nobody gave me any information as to what is happening. Then you found the package, assigned a new tracking # to it ** with an online notice that it was being sent back to the shipper. I had to call your customer service a whole bunch of times only to find out that it was in reality being shipped to me. It gets better.

The UPS store in 1075 EASTON AVE, SOMERSET, NJ 08873 is so bad, the people who work there is no patience. I wasted my time there and they made a lot of mistakes.

UPS delivered my package on 9/13/16. The UPS guy knocked on my door three times & before I could get downstairs in my apartment he was already knocking on my next door neighbor's apartment for her to receive my package on my behalf. The guy says to me "if I leave your package with a neighbor I won't have to come back out again for second time." I don't think that's right. What if you & your neighbor doesn't get along? UPS really need to correct their delivering options if that's one of them - leave the package with whoever lives closest to you.

I have used UPS in my company for many years. They rarely refund lost or damaged packages. The rep has never returned a call on the first try.....The fudge invoices to try and charge higher fees... and after my 7th call today I'm ready to give up. We were short 2.44 cents for the Smart pick up and so I shipped an extra package to my mother to meet the minimum so I wasn't charged the 25.00 short fee. They pushed that charge onto the next invoice so they could get the extra fee. When I attempted to contact them I was given the runaround. I just emailed my rep who of course won't call back... she never has... If FedEx were more user-friendly technologically we would use them but they don't work with Quickbooks.

The 1st time we ordered an expensive sketching tablet. My husband used his PayPal account so the address was not correct. He told them the address it needed to be delivered to and they said it was corrected, and he received an email saying it was also. The day it was delivered I had to contact our leasing office and they said no package was delivered. I had to call UPS Customer Service and they said, even though we told them the correct address, that it was delivered to the old one. So on my day off work I not only had to spend almost an hour on the phone with UPS, but also had to go to the old address to pick up the package.

On Saturday Sep 10, 2016 I went up on UPS.com and paid for “UPS Next Day Air” service. The receipt I got online stated “Guaranteed By: 10:30 AM Monday, Sep. 12, 2016." The website also stated that I could drop it off at the “UPS Store” near me. So I got in my car and dropped off the package at 3:43 PM on Sep. 10. 2016. Monday morning at 10:30 AM I find out the package is still at the “UPS Store” near me using package tracking at UPS.com. I called UPS, spent over 1 hour and talked to 3 different people that said they were with customer service. What I learned was I was supposed to know that the “UPS Store” has a UPS Air Pickup Time of 2:00 PM. What this translates to is a cutoff time.

With UPS they not only charge incredible rates on freight they whack you for customs clearance fees of their own on top which they do not advertise. They will only get me once and hold me to ransom to release my goods. I have requested the company I purchased my goods from to ditch UPS. It’s a case of buyer beware and UPS are not an upfront company. If I could swear on this site and say exactly what I think of them I would but you get the idea. Don't use or support UPS!

I have had several packages delivered by UPS. A lot of times they will just leave the package out by the gate. Don't bother to come in the yard. A few times they left the packages at my brothers house in town instead of making the short drive to my house, then my brother notified me that they left the packages up at his house. I live rural but only about 3 miles from a small town on a gravel road. This specific package had powder contents that if got wet would be ruined and I am disabled, so trying to carry a heavy box is very difficult for me.

Three weeks ago he claimed I didn't live in apartment that was on package then said this "oh I didn't know where your apartment was". I want this driver to never deliver another package to this building. I'm sick and tired of his crap and I'm working on getting him deep, deep trouble.

I sat home all day waiting for this package. My husband had to get a root canal and had to drive himself to get it done. I had to wait for this package. Package did not arrive. Called UPS and was told that our address is not right. The address she called out is our address. We have had packages delivered several time with no problems. Said that we would have to come pick the package up at 2:00 next day (Friday). Said they only are open from 2:00pm to 6:00pm on fridays. She said we have to pick up at 2:00 or it will be Monday before they will attempt to try to deliver again. Husband said "that is fine. We will do your job for you because you're not doing it. We will be there at 2:00 tomorrow." She gave us the address: 1626 Robert C. Jackson Dr, Maryville, Tn 37801.

I thought I would never use UPS again after they smashed a box with glass items for our vow renewal in Las Vegas. It looked like they drop-kicked our box several times, re-taped it and sent it out to us even though we had clearly marked "fragile" all over the box. When we opened it, many of the items inside were smashed, even though they were carefully bubble-wrapped, forcing us to buy new centerpieces, etc. They never reimbursed us for the items even though the complaint was filed immediately and photos were submitted of all the broken items. All they did from the very beginning was give us a hard time.

Ordered a phone replacement from Asurion to be sent UPS Next Day Air and was told that no signature was required for delivery. My driver decided that it needed a signature and even though my whole family was home, he lied to his manager and said that there wasn't a car in the driveway and that since it was supposedly "raining". He used his discretion and didn't leave me my package nor knock on my door so that any of my family or my dogs heard it. I called to complain and "Vanessa" told me there was nothing she could do and that it was policy to not deliver anything from Best Buy or Verizon (neither of which was on my package) without a signature (even though Asurion told me no signature required).

Today, I am waiting to receive a package that I was supposed to receive yesterday, but instead I was told that my package was delivered when it wasn't. I was also told that I could not have my package picked up at a location because the shipper restricted that option. I called the shipper and that was not the case. I waited until the next day at my house to receive the package. No one knocked or anything and I checked the updated status which read "attempted delivery." Again, not the case.

At 5 am on Tuesday September the 6th, it showed online that my package was on the truck and out for delivery. So my wait began and to ensure that there would be no chance I'd miss the delivery, I opened my front door while leaving my screen door shut to show there was someone at home (clearly this did nothing to help). After having waited many hours and randomly checking the status online, my last check indicated that my package had been delivered at 2:39 pm to side door (what side door??). After several phone calls to UPS, clearly their logic is "Well the package was delivered", even if it wasn't delivered to its proper location.

I will never use UPS. I was supposed to have a package delivered on 9/1/16. According to them, I never received it. UPS said it was signed by someone other than me. I'm mad because I have to wait for investigation and wait for replacement of my package. Inconvenience when I been waiting for the package who was sent expedited for a week now. Also, when they delivered products in the past, they just leave the stuff on the porch. No knock or nothing. I get to the window and the driver already driving away as if he suspects I will hassle with returns. UPS sucks. Don't use them. They always mess up.

Today was the worst day with UPS SERVICE since I start to receive my Avon products with them. I never has problem before but today the driver don't read the label and don't ask also because I live in the apartment complex. Always here is a lot of UPS truck come and go every day. Today the driver say my packet don't show the apartment number. That information is incorrect. Also the label show the apt number and the note to leave the box in the apartment complex office like always. I HAVE THE PIC WITH THE LABEL. He don't follow directions. I need to call customer service. She was rude, mad and unprofessional with me. Because I try to explain what happen. After that I need to go and pick up because I need the merchandise for customers and they want to deliver the box next Tuesday (in 4 days). The bad thing is the time they told me go to the store the box is no ready there and I need to wait. Bad day, bad experience, BAD SERVICE!!

I order something for my daughter from HSN. The package was about 38 inch in height and 14 inch in length. Not a small package. The UPS carrier left the package in front of my daughter's apartment, her apartments has 72 units. I thank God no one took the package. I was not pleased with. UPS needs to have more respect for the customer.

The very first time I use UPS and my customer tells me that her mail was tampered with and she was missing 2 items of 4 (she had a single right leather shoulder armor and a gauntlet and was missing the second gauntlet with some small leather straps that had screw on rivets connected to it). She took pictures and sent them to me. The item I sent was in a clear bag. The bag was missing as well as the note I slipped in with the information of what's in the bag. To add insult to injury the thieve stole my business card as well. I had been getting a strange amount of excess views on the night before she received the package and thought it was a great thing but it was probably the thief viewing my online shop.

I ordered several products from ltd commodities. UPS is the delivery company they use. I got a email from ltd stating my delivery date was Aug 31, 2016. Then I get a text on 8-30-2016 from UPS saying my delivery was changed. I called UPS. They said ltd didn't get them the order till late. Pass the buck is all UPS did. Of course ltd said UPS got the package on 8-25-2016. There was no reason for this. I needed all my order for a party on 8-31-2016 as stated when I ordered, not a day later. So if you need PROMPT ON TIME SERVICE DON'T USE UPS!!!

Send a air purifier back to the company for electrical problem. When product arrived evidently the outside box was thrown and it knocked something loose in the air purifier. UPS says they didn't like the way it was packed. Well they're the ones that packed it. They are disallowing my claim which I had insured for $400. I will never ever send anything UPS again. Not a good reliable company. Even when you have it insured they disallowed your claim.

I was expecting a UPS shipment with signature confirmation. I went out to lunch on the day of scheduled delivery, and no one was home at the time. I returned home, checked the delivery status and found that in my absence, it had reportedly been signed for by someone named "Crayon" (you couldn't make this up). I looked around the property but saw nothing, so I contacted UPS and advised that I thought my package had been stolen. They said they'd investigate and would call back within an hour. 90 minutes later, no call, so I contacted them again. They told me the driver was coming back, but had no further details. So why hadn't I been contacted? So I waited for a couple hours, but the driver never showed up. No phone call, no email, nothing.

They damaged my $200 refrigerator and yet they denied the claim saying the package is not certified although the package was as it comes from the manufacturer. They are careless people.

I've been waiting all day for my package to be delivered. I dropped all my plans to wait for this package because I needed it today. I checked my front door about 2 hours after the scheduled delivery wondering why it was taking so long. There was a note saying I will now have to wait for the next business day for my delivery. Nobody knocked on my door at all today. And now I have to go out of my way and try to figure out how to retrieve my package today. Terrible service UPS...

Paid for 2 days shipping to Hong Kong but the box went to China. China put the box under quarantine. I ask for a refund and the UPS store employee would not give me a refund. Plus the UPS store employee (Eddie **) laughed at me. I am out over $168. Also, UPS website will not let a user of Internet Explorer 10 track a package. Internet Explorer 11 does not allow a user to turn off tabs.

I ordered something off a website and provided the correct address information. The UPS driver failed to deliver to my address, sending it to some other random location and marking it "delivered". I contacted UPS and they confirmed that my address was listed correctly and the driver delivered to the wrong location. They initiated an investigation to get the package back and told me they would notify the shipper. They also told me the issue would be resolved within 8 business days. That was over 3 months ago and the issue is still not resolved. In fact, when I contacted the shipper, they told me they never received anything at all from UPS. It looks like UPS never contacted them and never did anything to resolve the situation. I am still waiting for a resolution for this issue over 3 months now. Thanks for nothing UPS. If I order anything online now, I will be asking the shipper to use a different service than UPS.

Thursday day I made the decision to stay home on Friday from work because I was expecting 3 packages from UPS. Two emails from two of the scheduled deliveries in for me they would be arriving. Friday at 2:30 in the morning I receive an alert for my phone that my UPS package has arrived. I was asleep and so half awake get dressed and I searched all around my apartment and complex looking for a package. After all a package at 2:30 in the morning probably won't be there when I normally would wake up. I called UPS and they informed me that it was a missed delivery to some place in Mississippi. I was upset and went back to sleep.

Many problems recently from no tracking to lying about deliveries. I am sitting here waiting for my package when I should be at work due to UPS lying about my last delivery. They reported that no one was home. My roommate was here. They did not even go to the door. After that they tried to send it to what they call an access point. The second excuse was that the driver did not feel it was safe to leave my package. On top of that they did not even have the correct address on the shipping label. Had to reschedule the delivery and just like today I had to wait around all day for them to come. Used to be they would deliver with no problems at all. Now all of a sudden they start screwing up. After today no more UPS for me.

SEVEN DAYS after paying for overnight ground, while out of the country, my $3,000 paycheck JUST arrived, as scheduled after STUPID UPS sent it mistakingly to NJ, then to Chicago. It was scheduled to be picked up in Queens and sent to Suffolk County. They were apathetic, completely incompetent of finding my package and they "aren't sure about reimbursing me the charge!!!" UPS is a JOKE. Do NOT rely on them. They are completely INCOMPETENT. Even their supervisors don't know their ass from their elbow. They are of NO assistance. I will NEVER use them EVER again. WARNING: DO NOT trust them. They are UNRELIABLE and INCOMPETENT.

I can understand packages being late occasionally with drivers delivering hundreds of packages a day, but it seems that almost every other package I get doesn't get to me by the expected delivery day. When I pay for two day shipping or next day that's unacceptable. I'm sick of wasting my money and USPS is much more reliable in my experience. More and more companies are going with USPS, and I hope they all start catching on.

My parcel was supposed to be delivered Wednesday. I was home all day and when I went to get my mail there was the "we missed you" card. The delivery driver didn't even ring my doorbell to deliver the parcel. I phoned the depot and explained to them what happened and that I don't have a vehicle to pick this up. They assured me it was ok and that he would deliver it the following day. I stayed home the entire next day and he didn't deliver. I phoned them around 1:30 to find out where it was and was told it was on his truck and he would deliver it before 3:30.

I used to love and rely on UPS, now looks like FedEx is my friend since I almost never have any issues with them. And no I'm not associated with FedEx in any way. I had a delivery attempts, 3 of them, despite giving instructions to leave it by my front door, I got a "we missed you" slip. Asked to deliver to my leasing center, nope, the carrier kept giving me his little notes every time until I have 5 days to go to local facility and make arrangements to pick up a huge box which is not fitting in my car. Why do I even need delivery service??? Oh and 800 number is a joke, a bunch of robotic people are answering and saying the same thing what they have been taught. Human help there??? Forget it! They can't wait until they can get off the phone with you since all they can say "Oh I'm so sorry, but we wish we could help you!" Company shipping became a joke!

UPS did not deliver a package to my house because there are multiple residences at the same number. Instead of calling me or asking anybody they simply did not try, said that I was not available (whereas I was right by the door waiting for the package) and sent it off to a UPS collection center that is not even numbered on a long street.

I have had several bad experiences with UPS. The most recent was today. Like a number of you I pre-ordered the Galaxy Note 7 from Verizon. Big red sent out my phone as it said it would, yesterday (8/17/2016) UPS tracking showed it would be delivered on 8/19/2016, as it is supposed to be; however, when I checked it tonight UPS now shows it as being delivered on 8/22/2016 even though the UPS representative I spoke to confirmed that the tracking info was correct. When asked if I could pick it up tomorrow I was informed that I would still have to wait until Monday 8/22/2016 to pick it up myself.

Never go through UPS to deliver your package... I ordered four bundles of hair for my daughter for school. I wasn't home the day they delivered it so I request that I will pick up next day... All of a sudden next day they can't find the package. That quick it got lost and disappeared... WOW what a coincidence!!! I only dealt with Ups twice and both experience was horrible and then the girl at the front counter told me don't just call your carrier, order again and Ups will pay for it.. Stuff get stolen all the time... Bad business. So now my child have to pay for somebody else careless act and school start in four days... If I order anything else and they go through Ups I don't want it!!!

Returned home from trip within 30 minutes of final attempted delivery. Immediately contacted UPS to make arrangements to pick up package at one of their locations. Was informed that package could not be retrieved for "security reasons" and had to be returned to sender. Apparently UPS has no security concerns regarding its driver while the package is riding around in the truck with him or concerns about the personnel who will be handling the package while being transported back to its sender. It appears as if the company's true concern is all about being able to charge a second shipping charge. Worst customer service I have ever experienced. Next time it's Fed Ex for sure!

If you ever use UPS for shipping, make sure that you use it at least once a month. We use it sparingly, and have not had to use it for the last 4 months. Because of no activity, UPS cancelled the account, and did not give any notice. When I went to log in to create a shipment, I was able to log in and fill out the form, but it would not take the account number to bill it to. No mention anywhere on the site that the account was cancelled, nor that I needed to call Accounts Receivable to have it reopened. Found that out by using the Live Chat.

I ordered a wedding shower gift off a store registry (a $300 set of pots) which was only available online. I had to pay $11 to have it shipped to me on time. There was another faster expedited shipping choice which cost $15, but the $11 option was fine for me. It came on time but I could not believe the condition it came in! It looked like it had fallen off the truck and rolled for a mile!! The pots were in the same box you would purchase them in the store, (not in another cardboard box), with a partial plastic wrapper that had the bill attached, that had been retaped together! The box was all ripped open and destroyed! I never checked the pots, but I'm sure some were destroyed as well.

UPS does what IT wants and has no consideration for its customers' wants and needs. The worst experience I've ever had with a company. Period!!

The employee Andrew. What a piece of work. First of this is Woodstock, OR. Almost every business here is staffed with 20 to 30 year old attitude filled children. I arrive with my very large box about 93 lbs and hand truck it in. Andrew does a few head twists and hmmms while looking at it. Andrew says, "We have to rebox it." I reply, "No. It goes this way. It is cradled in high-density foam. You can just put another box around this one and tape it if you're uncomfortable with the box. What's the cost?" After measuring and continuing to give me looks of consternation and more hmmms, Andrew finally says, "About $350 but I have to work on it more to be sure and can't have it done until tomorrow. It will go Monday." I ask, "Can you put "UP" stickers on it, please?" Andrew says, "Yes but no guarantees."

I was expecting a package this Saturday morning and thinking everything is gonna be great. There and behold I go and check the mail today to find out no package. So I tracked my package online and it tells me that UPS delivered the package to the wrong location the day before at 3 in the afternoon. I then called the location that it was delivered to and they told me that they forwarded the package to another location via USPS now instead of UPS (assuming the correct address this time). So much for expecting a package delivery in an orderly fashioned manner, now I have to wait thru the weekend and I am very annoyed about this! It must be a duh person or a new driver that doesn't know the difference between city locations on the label. Just terrible service for physical locations delivery services/company if you ask me. Pfft!

Awful customer service! UPS lost my package, I called to resolve the issue on the last day of expected delivery (one hour left for delivery time). I was first told to call the company I ordered the items from, when I explained that they fulfilled their obligations by shipping out the product and UPS LOST IT, then she said I would have to call back tomorrow. There was only 1 hr left for UPS to show up. Obviously they never showed up with my package so now I have to waste more time tomorrow to find out where my package is. I honestly have never had such terrible service! She sounded like a robot repeating what she has been trained to say and did not care at all to go out of her way to deal with the situation. I will never personally deal with UPS for my shipping needs, only FedEx for this girl!

I don't understand why it so hard to work with this company. They consistently mis-deliver packages to my home and instead of making it easy to get the package delivered to the correct address (which they had to pass to get to my home) they tell us we should just deliver it ourselves. Pretty sure this is what the client paid UPS to do in the first place. This last time it took two days of calling the customer service line to actually get an agent to schedule a re-delivery. They wanted to know everything about me too. You do not need to know everything about me to fix your mistake. I am only involved because you delivered it to the wrong home and I felt that it was my responsibility to let you know. Some people might have just trashed it or kept whatever was inside.

This has been the last time I will be ordering my things and shipped by UPS (Unreliable People that Suck). I once ordered items from Costco, which uses UPS to ship to my home. After a long period of time, I didn't receive my product. In fact, they even LIED and told us that they have already shipped it to my house. In fact, they just returned the product. The second time which I decided to give them another shot and ordered a fan. It took a crap ton of time AND when they FINALLY did deliver it, they just DITCHED my product without ringing the DOORBELL! I find that COMPLETELY unexceptionable ditching a eighty dollar product on the floor without letting the customer know that they have received it.

Local manager at distribution center intentionally lied and has maliciously tried to sabotage my fiance's business. Continually changing his lies when he is caught. His superiors are backing him without reason other than his lies, giving the runaround without anyone trying to get to the bottom of it. Countless time on hold with many promises of return phone calls, most of which are not received.

UPS 2281 lost 1 of 4 items to be shipped from a local Auction House. The charges for shipping included 3 items in one box and 1 shipment in a larger box. Two items were received promptly in a single box, 2 items were missing. An inquiry turned up 1 of the 2 items. To get that item required an additional charge based on the value of the missing item. Although the item had already been paid for, shipping was paid for with an implication of non-shipping unless the charges were paid. The value of the missing item; $125, was used as payment.

Within the last two weeks all three of my packages that came through UPS, one that was ultimately then delivered to my home by USPS were damaged. When I asked the postal carrier about it, it was the packages are being delivered to the post office by UPS, and that many of them are badly damaged when they get them. These packages actually appeared to be torn from the top so that someone could see what was inside them. There was no damage to the actual products.

Terrible service, the worst! Ordered parts for my motorcycle and UPS just left it out in front of my house, which is on a corner, and yes as most would suspect, it was stolen. I called the vendor who now has to file a claim and I have to wait approximately one month to be re shipped. Upon talking to the vendor I insisted on signature required if they use UPS again or my wish was to use another carrier. Thanks a lot UPS, you suck!!!

My package was a pedestal sink. The UPS driver dropped the package on the porch so hard it brought my dogs off their beds barking. The sink and the pedestal were in two different boxes, both were broke in little pieces. When I complained they told me I should keep the boxes for five days for inspection. Two weeks later they said we will not pick it up.

Ordered Apple products with 2 day delivery. UPS said it would come today so took the day off work to stay home to sign for it. No delivery window given so waited ALL DAY for delivery. At 5pm, called Apple and asked if I could hand write out a delivery waiver for signature. They said YES I could write one out if verbiage was exactly the same as what was online (I have no printer). I did and left it on my front door. UPS delivery came after 5:30pm and left a note on my waiver - they would not accept my written waiver. Called UPS customer service and the rep said they would deliver on Monday; to which I said "I am not taking another day off work to wait all day to receive the packages." She was repeating what I was telling her back incorrectly so asked to talk to a manager. Have now been on the phone on hold with UPS for a manager for over 35 minutes. I doubt anyone is coming to the phone.

I run a small business in Florida. While on vacation I sent payroll checks 2-day guarantee so my employees would have their checks on pay day. I wanted to use FedEx my husband opted for UPS. We paid $22.40 to have checks arrived by Thursday at 12noon. When we tracked the checks on payday, we were notified that the delivery date was changed to Friday. That does not help my employees pay their bills. When I spoke with Mike the store manager, he said things happen. When I asked what good the two day guarantee was... no response. Said he filed a claim and if UPS agrees (what a joke) I would have my refund in 5 business days. I asked about employees that would suffer losses since their pay checks were delayed. I could file another claim. I will never use UPS again for anything guaranteed as there is no guarantee.

While rushing to the UPS department to get something shipped, I had done goofed in my shipment by not only packing adequately that I had to spend about half a grand on the shipment, and expediting it because the receiver was waiting for it, and I had been working on it for a while and it was way overdue. The assistant manager was a jolly ol' fellow and helped me pack it up and do it safely. We fit everything but one thing which had to be shipped separately. We made it just in time for the delivery man to take it away for shipping. Those folks? They were outright phenomenal, and I got a discount because I wanted to ship it, while also the value making the rise. Avoiding a confrontation about spending my money, things looked up to the shipment of the gift to the receiver.

To start this review let me tell you how far I went just so I could inform everyone looking on this site how TERRIBLE these spawns of Satan are. I am typing off of my grandmother's computer after waiting an hour for it to start up and actually made an account on this site only for this particular review. Why was I motivated to write this with such inconveniences? BECAUSE UPS IS THE ABSOLUTE MOST WORST PARCEL SHIPPING COMPANY IN THE ENTIRE EXISTENCE OF PLANET EARTH!!! A mentally ill pigeon traveling from New York to Dubai would complete its journey faster than the one day shipment UPS offers innocent online buyers. I ordered a $750 package with one day shipment for $25 because I was so eager to receive it. Keep in mind I ordered this on Thursday July 28th at around 11. One day shipment right? HAHAHA NOPE!!!

We have the most worthless UPS guy here in Limington, Maine. My wife is making lunch in the kitchen right by the front door. When she happens to look outside and sees the UPS truck out front. She opens the front door and there is the UPS guy trying to stick a "We tried to deliver and you weren't home" note in the door. My wife right away says, "What's this?" He says, "Well I've been knocking for a bit," and right away she says firmly, "No, no you haven't. Don't lie to me." He says nothing and she finally says while handing him his "note", "Go get my package please." As he turns away he says, "Ok but man it's heavy."

How does UPS get lost looking for Louisville Kentucky of all places??? (For those who don't know, Louisville Kentucky is their largest hub AND their corporate global headquarters.) Apparently Big Brown has some really smart package handlers and OTR truck drivers when they can take a package addressed to LOUISVILLE KY and manage to misroute it to Madison Heights, Michigan before anyone anywhere in the system noticed anything wrong! Then when I called to ask about my package after it was supposed to be delivered first, the Princess at UPS' so-called Customer Service tells him there is no information available and no one knows if or when the package might be delivered (and, no, I'm not being sarcastic, "Princess" is what she called herself - and apparently what she thinks she is).

A couple of days ago, I was sitting in my living room when I heard a loud "thud" against my door. I got up to open the door and spotted a package on my doorstep - a curious sight, as I had no recollection of having ordered anything recently. Thankfully, the UPS driver who had delivered it was kind enough to make me immediately aware of its arrival by throwing it at my door, so there was no possible way in which I could have missed this boxed enigma. Upon closer inspection, I determined that the package was indeed addressed to my residence - unfortunately, the name of the individual on the package was completely unknown to me, and I have been living at my current residence for just shy of two years.

My husband sold some Longaberger bowls on eBay. I packed them myself. I worked for a gift company for 14 years and packed and unpacked thousands of items. When we went to the UPS store here in St Augustine, the guy asked if one hundred dollars insurance was enough. We said yes. We sold the bowls for $57. After 10 days of dealing with UPS and sending them pictures not once but twice, they turned it down. Somebody threw that box up against something to break them. I will not use UPS again. My husband sold the bowls because we needed the money. Shame on them! It is back to the United States Post Office for me.Tracking number **.

We try to never use Kingston NY UPS with their strange hours of 330-630 PM 5 days a week to ship items but situation arose with a rural residence that had no mailbox so I had my USPS package returned and needed another option. So we went to UPS and waited 20 minutes or more with one worker at shipping station. My turn she asked what's in the box and I said it's a picture (picture size 16"x19" box a little bigger) then she asked is there glass I said yes then she laid the box flat on the scale and proceeded with CPR in the center of box.

A package showed up with a payment necessary of over $200. I declined. The driver gave me a phone number to find out what was going on. From that number I was referred to 2 supervisors with direct access (amazing!), a name and phone number. Not only did the supervisor get back to me within an hour but she went above and beyond to help me. Then, the folks at the payment center could not have been more efficient and helpful, even calling me back after being disconnected. Everyone I dealt with was friendly, professional, and the customer service was EXCEPTIONAL. These folks have it right, thank you.

Asked for a worldwide expedited delivery at the beginning of July 2016. Paid a lot and they promised the package would arrive within 5 business days. The packaged arrived at destination after 20 days; and they further charge the receiver extra dollars.

I shipped a valuable mandolin in June of 2016, very-well packaged, and insured for $3000. I shipped it from a UPS store, something I now regret greatly. The mandolin was damaged, and I filed a claim. A contractor for UPS was assigned the claim, and, not being near the recipient, got photos of the damaged mandolin, as well as the packaging material from the recipient (which was an instrument re-seller in Michigan).

Received notice of collection on brokerage. No idea what for. The collection agency indicates that the parcel would have been paid for at the door but since they don't have internet connection, must have mistyped a digit on the credit card. This equals collection to me after 90 days. They claim they try to phone 3 times but won't leave a message on a machine. What next slates and chalk? Join the 21st you idiots! What business model uses a collection agency to administer accounts receivable? When is someone going to create a service oriented courier service? I will NEVER use UPS for shipments from the US to Canada. $20 parcel = $65 brokerage. They actually put me on collection before for an item I bought from an online computer store chain in Toronto. They brought the item in from their US warehouse to Canada and then shipped it to me from their store. UPS sent a collection notice on me for brokerage!

Owning a company is a chore. Having a wife who orders things means we both expect courtesy from UPS, and on 7/20/16 ups came. Did not ring the bell, and left a note for us to sign for next day delivery. Nothing, and so called only to be called we would have to go pick it up. Thus finally got a US supervisor who said they would deliver it, and the next day Saturday got called, left no message, so we called back when we got home, and thus the same.

UPS suck and sting. Worst service ever. I sent a package from UK to Mexico and the incompetents sent it to USA. It's been now 3 weeks and they are sending me back my package because of their mistake. They couldn't rerouted. No. Instead they are sending it back and for doing that took them so long??? Oh and they didn't have the delivery date yet. Those papers meant to be for legal purposes by the 27 of July and I can't have them back yet.

Not only did they lose my package by delivering it to the wrong address, ten blocks away, they were hopelessly rude to me when I called to rectify the problem and insisted I had received it. When I finally hunted down the package (myself) and proved that they had picked it back up when the wrong recipient had turned it back in, they didn't even offer an apology. Worse yet, it's been three days past when it was supposed to be delivered. It would have been quicker to just order another computer and had it delivered from another service. The only reason I stuck with UPS was that they had the last computer in stock. I honestly don't know how they remain in business when FedEx and the Postal Office do much better jobs and aren't terribly rude to paying customers. Especially when the mistake was their own.

This is the 2nd time UPS is inflexible with delivery options and I have to take off of work to pick up a package at one of their locations. Please vendors... Don't use them anymore!!!

We were travelling in the United States and I left my phone in a hotel room. Best Western contacted me and asked where I wanted it sent and I replied to our vacation stop in Calgary, Alberta. Instead they sent it to our home in Ottawa by UPS. I received a message on July 14 from UPS indicating the phone would be delivered on July 15. I called their Canadian number to ask the phone be re-routed and immediately was connected to their call centre in the Philippines. The agent explained the phone could not be rerouted because it had already left their "hub" in Windsor ON to the Ottawa warehouse. The agent said UPS would have to try to deliver the phone first and then something could be done. I asked why send a delivery person to an address when we knew no one would be home. The agent replied "Those are the rules."

Sold a pair of vintage lamps on eBay in May 2016. Took them to Landover, MD UPS. They were packed by a UPS Employee. My husband told her that she did not use enough packing. "I do this every day, I know what I am doing." Well the lamps were received broken and UPS had the nerve to deny my claim. I had to fight to prove that an employee packed them. As requested back in May I filed a damage claim. They picked the package up in Washington State from the buyer and lost it. With my persistence, it was found in late June... In their lost/found in Kansas City.

UPS don't have no time for delivery. People have to sit around all day. The dates keep changing. If FedEx can have times they should too. Never again will I use UPS!

I ordered from Amazon Prime on 7/10/16. The order shipped in 3 packages: 2 through UPS and 1 through FedEx. FedEx package got here on 7/13/16 no problem. However, the UPS driver is playing games with the other 2 packages. My husband had previously asked him not to blow his horn when he delivers here. Driver responded by calling my husband an ** then floored it out of the driveway & blasting on the horn AGAIN. Now one of the packages is at the UPS store 7 miles away & I have to go pick it up.

Well I can start off by saying UPS is the worst company I have ever worked for. I applied for a driving job. I put in my 2 week notice to go to work for UPS and mind you I left a position that I was at for more than 8 years. Went to UPS to go to work. I was excited to work for them. They DID not give the right training for the job. Their turnover rate for employees is really high. Day three was really bad. I was set up by the supervisor giving me a lot of late pieces to deliver and when I returned to the hub I was told if I DID not make it back to hub by five I was fired. Mind you that was day three. That crap company I hope folds up. UPS sucks. I would not recommend anyone using UPS. Go FedEx. UPS is a ** company. Don't go to work for them.

Driver do not follow customer request. They create their rules. UPS DRIVER DOES NOT FOLLOW DIRECTION FROM CUSTOMER. Lack customer service and care to the customer wishes.

I moved from Tucson, AZ to CO and had 3 packages shipped, 2 with towels and misc. stuff I didn't care if they made it and 1 with a lot of personal mementos and old tax records. The important one was the only one in a good and new box from U-Haul while the others were in used boxes. The important one never made it to CO.

We went to UPS and got direction for shipping perishable product to our father in GA. We followed their direction to the letter. When took to them and they told us they would package in crate and airship to GA. Needless to say package did not arrive. We received notice package was damaged in transit and was discarded. We contacted GA location and they were nice enough to go dig our letters to our father out of the dumpster as well as photograph package. They also told us how to file a claim. When we contacted Corp and store we were told that claim was denied because we did not follow packaging requirements. We told them store packaged and they stated that was not true even though we provided emails from UPS with pictures showing computer generated labels. We are out 275 and my father did not get his birthday gift. This was food that is not made in GA and he is sick and looked forward to this food. It's just not right!

I was expecting delivery of my package, upon checking my email when the package never arrived, I found that the package was returned to sender. In UPS notes it stated the package was damaged? I've received damaged goods in the past, taped together, and that they had contacted the receiver, which is not true, and that the package was not ordered, again never happened. UPS returned the items to Sender. I contacted the sender's customer service, and they could do nothing, but credit my account. I could not reorder the items as they were clearance and none were available. This is outrageous. They never put the package on a truck for delivery. It never left their warehouse in Fort Worth, TX.

I know reviews are notoriously skewed towards negative experiences so I wanted to share a positive one. I live in a medium sized gated apartment complex near downtown LA and ordered a futon off of Amazon three days ago. Not only did UPS get the item to me within 36 hours of it leaving the carrier faculty, but the delivery person carried the 80 lb futon 50 yards from the front gate around two buildings and all the way to my doorstep. Excellent service especially in comparison to the USPS delivery workers who constantly throw packages over the front gate and just leave them smashed and crushed wherever they are thrown.

Every time we have ordered something and came by UPS it is never delivered without a fight. They say the address is always wrong... which isn't never wrong. I have confirmed and confirmed I even gave directions and still can't find me wow... I wonder where they get the drivers out from under a rock? I have tried and tried to get answers and they never respond to any calls. I am not going to be using UPS again. And it is bad when stupid drivers leave electronics out in rain when they are too lazy to pull in driveway and get out and walk to the porch. If could have left a no star I would have.

I recently donated my air conditioning units to less fortunate families and ordered a brand new one from Walmart.com which uses UPS for shipping. I paid extra to arrive by Jul 5 as NYC was experiencing a heatwave. Even though no signature was required for this delivery, I called UPS ahead of time to verify and ensure package would be left inside my apt building at my doorstep. They noted my acct and agreed to the terms. Missed delivery on Jul 6th (one day late), wasn't left due to driver's discretion.

We shipped 4 boxes from Austin to Seattle. One is still missing in action somewhere in Portland, Oregon for over a week already. The other 3 boxes came but they all had big hole on them. One of the boxes contained a 27" computer monitor and the screen was completely broken. The monitor was in its original box with Styrofoam padding and it was double box for extra protection. It looks like someone punched a hole through the box with a golf club or something. With such a high force impact, there is no way the monitor could survive. I showed it to the delivery guy who agreed that it was properly packaged but UPS refused to be responsible for the damage. I am so disappointed of UPS service and promise not to let myself or my company ship anything through UPS. Don't let this happen to you.

This place is such a waste of time and the people behind customer service can not have an IQ more than 2. They can never ship to anywhere correct and when you try to correct them they will pick random places to ship your **. They are pansies that hide behind a phone. Can't spell or half the time talk clear enough English for you to understand them anyways. David Abney really needs to reconstruct if he really is the Chairman of this business and stop hiring morons. Because of his incompetent employees I now lost 25k on a job all because they decided to ship my customers ** to a random address they just picked out of their ass. If he knew and understands business he would understand that it doesn't work that way. I guess he will have to answer that question when it's his time in court and explain that to a judge and the media. They should be called the Bubba Gump factory instead of UPS.

Do Not Use UPS to ship Queen Honey Bees. I had 10 queen bees (very expensive, very delicate) shipped to me. The box arrived damaged, dropped so hard that the queen carrier inside was torn loose and the queen cages dropped all over the floor of the box and knocked around. I had the box delivered "for pick up" at the local depot. They put it on an open truck on a cold, rainy day - wet and cold kills bees. Tried 6 times by phone to reach customer service. No luck. This company must be the worst shipper in the US.

1 Star is one too many. If I could give UPS a negative 100 I would. Their service is by far the worst I've ever witnessed in my entire 30 years of existence like really and I mean in everything from dining to retail. First the customer service. WOW wait hold on. I'm not even sure calling it customer service is appropriate. I've spoken to so many different dummies in one day. My IQ has probably dropped about 100 Pts. One ** told me to walk around the neighborhood to look for the damn truck. ARE YOU SERIOUS? They make false claims of allegedly attempting to deliver when in all actuality they never even came. They will drop your package off with any random individual or drop it off at a random location and yes that's right this will all be YOUR FAULT! They are the worst courier service ever! Who are they hiring and what are they selling because they DO NOT SELL SHIPPING SERVICES. I ended up cancelling my entire order. Buyer BEWARE!!!

On July 8th 20016 I was waiting for a delivery from UPS that was never delivered. It was stated that it was delivered and it wasn't. I immediately contact customer service and got the runaround for about an hour or so pertaining to this matter. I've been received a phone call back from a supervisor stating to me that I could go look for the UPS truck in the 1700-1800 area. I immediately stated to home "What? Am I supposed to walk up in down the street looking for a truck? Are you kidding me?" She stated to me if it was her package that's what she would do. Are you kidding me? UPS is the worst carrying service ever. I will never again in life use this service for anything.

UPS is a service that I am very highly disappointed with. I have used this service in the past and 7 out of the last 10 times I have had to go pick my package up due to an error or incompetent people on UPS behave. I was supposed to have a package delivered 3 days ago. On the first day when I called they said they were correction the package and I'd receive it the next day. On day 2 the representative read the notes from the previous day and stated they didn't do what they said they would. "I'm taking care of it right now. You'll get your package tomorrow."

I just bought a home around Goldsboro NC. My girlfriend had a package delivery from UPS. The delivery man parked his truck at the end of my driveway in the cul-de-sac, less than 50' ft. from my front door, Then proceeded to walk next to my driveway in my front lawn which is covered with a layer of hay because I just finished weeding, tilling, raking, leveling and smoothing, then replanting and covering with hay. A LOT of Extreme and intensive labor in the very hot NC sun to have a foot path installed across it that I DID NOT WANT. Did the only lawn in my neighborhood that was covered with hay not give this man any clue that he shouldn't walk on it. And the company we ordered from sent the wrong item so we returned to sender. BAD DAY. THANKS UPS???

I received a package today that was completely soaked because the driver just dumped it at the bottom of my driveway, although I had been told, when this happened before, that they never leave packages in an unsecured area. This was absolutely not a secured area. When I went into live chat to complain, all I got was robot-like responses about how sorry they were and yet another number to call. Now that I have looked at UPS reviews on the Web, I realize I'm hardly alone. This company provides lousy service and if I send anything from now myself, I'm going with FedEx.

I am sitting in my living room next to my outside door when I hear something hit my door. Then my doorbell rings, (I immediately go to my door when I hear the package hit my door). I see a tall ** UPS driver walking back to his truck in a very fast pace. When I say something to him he becomes very arrogant and jumps back in his truck and pulls off. First and foremost I live in Newark, N.J. I don't live in an extremely bad area but nowadays no area is safe. No one should be leaving a package at the door without first seeing if someone will at least answer the door and the drivers could at least be courteous since they have a job and there are plenty of people who are less fortunate. I have had packages delivered by the Postal Service, FedEx, Amazon and none of them just throw the packages at the door and walk off.

In January I was expecting a package from the U.S... had been a few weeks didn't come. I called company sending package. They said they would look into. They didn't get satisfactory answer so sent out another package. This package I received by UPS. Driver didn't knock at door or ring bell. Seen UPS truck leaving. Looked outside and package was sitting outside on steps. Anyone in area could have walked by and took package. UPS doesn't know what's in package and don't care. 3 months later I see a UPS truck go by my house was going out to store and almost tripped over package on stairs. I know I hadn't ordered anything and again driver didn't knock on door or ring doorbell. Picked up package and noticed this might have been the package that was originally sent out at beginning of year.

I receive parcels from France a few times a year via Canada Post. This time, UPS was picked as Canada Post could have been on strike. For a 50 euros value, UPS charged me $37 extra. For the exact same service I was never charged extra fees with Canada Post and the overall price for sending the parcel was even cheaper with them. On top of that UPS doesn't respect the delivery schedule. Never pick UPS, extremely bad service!

I ordered a laptop through UPS . The item reached to their center. They attempted one time visit to my home and asked me to go get the item from their customer center. When I went there they told me that by mistake the item was sent back to the sender, I lost 20$ this way. When I contacted them they took my information and said they will call me back within 30 min. It's been one week and I didn't hear back. Last time I use this stupid UPS. They are inefficient and when they do mistakes they are liars. Stay away from this company.