United Parcel Service - UPS Reviews

We shipped a package with a guaranteed delivery time of 10:30 am. When I called to inquire at 12:30pm they told me they would contact the driver and let me know the status. They said I would get a call back within an hour - liars! I never got a call back so 2:00pm I called. They said they called my office. I called my office and they said they never got a call. UPS lied again. 2 hours later at 4:00pm I got a call saying my package would arrive within an hour - liars! The package never even arrived on the day promised. I guess they just figure if they get it right 90% of the time that's good enough - to hell with the other 10%.

I ordered a couple hundred dollars worth of merchandise two weeks ago. The website I ordered it from uses UPS. Last Wednesday UPS was supposed to deliver it to me. I received nothing. I checked the UPS app and sure enough it said delivery scheduled for that day. I checked again before going to bed, the app said No access - need code. I was mad. My street does not require an access code to get down it. I've had several packages delivered by UPS in the past 6 months with no problem. The app said they would try again on Thursday.

Delivery/Pick-Up driver was very rude and never rang my "door call bell". Many times they just drop a note or items outside the door claiming no one was home. I just happened to look out through my window when I saw a UPS Van. He was probably getting ready to take off in a very rushy attitude.

Now not only is UPS unreliable, they are liars! I took extra care to download their app and signed up for all of their little programs to get notifications on all of my packages. For the last 5 or 6 times I have gotten no notifications, no information, and when I call they tell me their system is down. Kind of odd that their system is down every time I have a package sent. And now, with this latest package, they have it on their website that there is a severe weather warning and they are delayed two days due to severe weather in a specific area.

I went into my account and made changes on an address for a scheduled delivery. I got an email confirmation that the changes were made and the delivery scheduled. Got home and a note on the door of unsuccessful delivery at MY HOME! The products were sent back, the driver submitted my address as "moved from the area"! Talked to 8 people including corporate about the changes in My Choice, nobody could find them nor see them on their side. I sent them screenshots, they were dumbfounded! Beware. My Choice is a scam.

Ordered 2 day shipment Sept 14 2018. I understood when Hurricane hit our area it would be delayed. No Problem, however, when checking status a delivery date was specified, then it stated delayed. Again no problem, just communicate correct info. As of today, the status states, "On the way delayed" then next page says "cancellation requested". Do not know by whom. Yesterday I say a UPS truck just down the road from my house. So why would they not deliver our package? Another order made the same day was also returned last week with the same scenario. Now up to us to call and get our money back.

UPS is the worst. I paid for two day shipping and I was supposed to receive my package today. UPS sent my package to a whole different facility in a different city. It's safe to say that UPS cannot be trusted and they should probably do something about it.

I received a notice from UPS for a delivery on Monday September 24. Then I saw the delivery was delayed to Wednesday 26 (end of the day). I waited and wasted my time again. We are September 27 and the tracking still mention a delivery for September 26! UPS YOU ARE THE WORST OF THE WORST!

I would like to file a formal complaint against the United Parcel Service as an organization but also specifically against 1) the miscommunication between customer service and the Watertown warehouse. 2) Unprofessionalism of the employees working within the customer service and Watertown warehouse. Yesterday (Tuesday 9/25) I received an email notification from UPS stating that my package would be delivered that day. At around 11:30, the delivery truck driver rang the doorbell but we were not able to hear it. I saw the failure to deliver notice on my door and immediately called customer service to see if I could pick it up. I was told that I would receive a call back within an hour to determine the time for pickup. I waited almost 3 hours for the call before having to leave my home. A message had apparently been left almost immediately after I had left.

I recently suffered a broken back from a work injury and despite not having as much money, I had to purchase a new high end bed to help with my injury. I opted to search on Amazon and I found a good deal on a bed. I paid $1300 for the mattress and received guaranteed delivery within about a week. UPS was to deliver my new bed. On the night before it was said to be delivered I got on the UPS site and requested updates on my delivery time to ensure someone at my home would be there to receive it, so it wasn’t left at door and possibly stolen. By asking for such I had to enter information and my ADDRESS. I asked for both email updates and text updates. At 8 pm I was sent a message saying my package was left at my door. No such package was. I never received any other alerts as I had requested. I then looked up my information from Amazon, my original email from UPS and my information I submitted for delivery updates.

Recipient not in when parcel delivered so it was sent to local access point. UPS tracking info stated it would be available for collection for 10 days but it was sent to another UPS centre after 5 days so recipient not able to collect! Contacted UPS who said they had no info on the local access point (where the parcel had been) so were not able to return the parcel there... but could send it to another access point in another town miles away from recipient! Had no option but to instruct them to return to sender.

Placed order on Sept. 15th. Received confirmation that my item would be delivered Friday, Sept. 21st. Checked tracking through the 21st and it had not been updated since the 19th. I signed up for updates to be sent to my mobile device. Have yet to receive any updates via mobile. Checked tracking this past Saturday, the 22nd, and saw that the delivery had changed to Monday, Sept. 24th (with a note that I had requested a different delivery date). Keep in mind I had NOT contacted UPS or asked for a different delivery date.

This is the second time the driver has failed to do their job. UPS driver sent me an email saying package could not be delivered because security doors are locked. If the driver had took the time to even check there are no security doors on this property. Nothing is locked. There haven't been security doors on this building in over 5 years. This is the exact same thing that happened about 3 months ago. Thanks to this driver's failure to get off his butt and check to see if the door actually is locked. My kid will not get their package until after their birthday. I'm contacting the Better Business Bureau, DORA Department of regulatory agency. I will also be contacting corporate office by phone call. Thanks for not doing your job and letting a kid down. :-(

Where do I start! I have had to call into the distribution center to make complaints regarding the driver who fails to look up my profile stating signature not required please leave package at my door. Half of the time the driver doesn’t ring my doorbell when I am home ignores the profile set up to allow packages to be delivered without a signature. What happens far too often is I’m home I have a doorbell which records and takes a picture of anyone who rings it additionally it rings to my home phone so that if I am not near the door I can tell whoever is at the door that I will be right there. What does happen is the driver doesn’t ring my doorbell. He may be knocked lightly and then runs off only to leave me with no package and a sticker telling me he was there but I was not. I have even gone to the extreme writing a note stating, "Please leave package. No signature required" or "Please ring doorbell I am home."

If you are utilizing UPS for delivery of a package, do not use the tracking package date of delivery while looking up when your shipment will arrive. It is not reliable. I ordered a package with a stated date of delivery of 18th, only to receive a call later asking me if I would like to schedule a delivery date for some time that week. I for one rely on the package tracking data due to my occupation and scheduling around when my package arrives if it needs a signature. If you check on the business reviews of UPS, one would actually find numerous complaints about this service. To add to this, after contacting customer service regarding data (found on the UPS website) pertaining to failed delivery of an item on the estimated ship date, they had no idea what I was talking about. I am unsatisfied with service from UPS.

UPS was scheduled to make a delivery of an important piece of equipment to my home office. As per the tracking number, the delivery would be made by 10:15 AM. The day before on the UPS customer site I created an electronic signature, and to double check, spoke to a customer representative. I was told that because I requested an electronic delivery signature, that the equipment would be left without need of my physical signature. This morning I found a note taped to my door that the delivery could not be made as I was not available to sign. The fact is that no one rang my bell and waited for me to answer the door!

I ordered some items from Italy and the vendor sent through UPS. The package was sent out on 8 Aug 2018 and it left Italy on the same day. My package went to Germany on 9 Aug 2018 then to China and left China on 10 Aug 2018 to Singapore and my parcel reached Singapore on the same day. However, my parcel just stayed in the warehouse till date. I started calling UPS since end August and a few customer service officers have spoken to me. Some say they will put a note for the delivery to contact me or supervisor to contact me. One or two called but the remaining times no one called. Just to be clear, I called a few times as no one call me back after a few days. Finally one lady called me and say that she will settle the issue and send the package to me the next day and again nothing arrive. So many promises and all broken. I have lost total faith in using UPS and I am going to advise my vendor never to use UPS anymore.

I am completely satisfied with the product and would rate the product 5 Stars. However, the UPS Freight that SunSetter uses is the worst service in existence. I have ordered two shades in a period of three months and UPS lost both shades. Dealing with UPS is extremely frustrating. SunSetter's response is an apology, a new order and shipment through the same UPS Freight that lost the previous two shades. Extremely poor attention to customer service by using this freight company.

Book was shipped with fragile all over it. Delivered looking like it has been throw out of a moving vehicle. Computer inside completely smashed up. Plus it was shipped to five different locations before getting to me. Submitted a claim and haven't got any response.

I had stopped using UPS because I found their shipping costs were considerably more than other services. However, recently they had to pick up a package at my residence (scheduled by someone else and too large to be dropped off). It was supposed to be picked up between 12 PM and 5 PM but they never showed. When I called the 800 number, they said they would pick it up the next day, 9 AM-6 PM but could not narrow down that window! The UPS service rep was difficult to deal with and didn't seem to care that I had to wait at home ALL DAY, for a second time.

Jan 2018 I submitted a claim to UPS, here's why. My wife was pulling out of our driveway when the UPS driver (Terry **) pulled up. He had a package and stuck it in my wife's back seat of her Yukon Denali. Not knowing what it was she left it overnight for me, so the next day I went to get it out and discovered that the contents had been busted. It was a Lawn Mower battery and the acid had seeped through the paper, bubble wrap, and cardboard onto my leather seat. I noticed that my seat had started to deteriorate so I quickly took pictures of the box, contents, and seat.

I was awaiting a perishable package of medication. The first fail was When the driver came by, he never knocked or rang my doorbell and simply left the "we missed you" slip. Second, I called UPS to have the package held and have my parents pick it up for me since I was in work and unable to easily leave. They told me that I was the only one allowed to pick it up. Explained that it was meds and perishable, and didn't want to let it sit till after work. I told them I would verify both mine and my parent's identity however they wanted and also explained that the doorbell was never even rung for delivery. Didn't care, no exceptions. I said fine, I'll find a way to pick it up in the morning.

Never on time, and they still charge you the fees. Ordered 2 beds for my daughters, one shipped with FedEx, one shipped with UPS...FedEx delivered on time, UPS...still waiting! One daughter is in her bed, the other one is on an air mattress on the floor. Save yourself the disappointment and ship with FedEx!

Expected two packages to be delivered to my home address coming from USA and since there is no one home I asked to be re-routed to my work address; I wasted 2 days on the phone with them, everyone I spoke to from just an agent to supervisor say something different, they don't know English, service is really poor and dumb system they use. I ended up driving to UPS depot for 70 km to pick up my packages - can't trust them anymore.

They never fill their delivery windows, two day shipping turns into 5+ days. Estimated delivery times might as well be a miracle rather than a estimate. UPS only exist so USPS isnt a monopoly. ** UPS.

I went to a local UPS store to ship my letter from US to China on August 13th, and I chose the 1-3 day worldwide express for $145.85. I looked at the receipt I got from the cashier, it stated the guaranteed delivery date will be local time on August 18th, which is fine because my brother's flight back to US is on the 20th. My brother need the letter to apply for Marriageability Affidavit before he travel back to US. The letter took 8 days to arrived, I had to delay my brother's flight which cost at least $250. If he travel back to China another time, it will be another THOUSAND dollars which UPS will not cover for sure.

I went to a local UPS store to ship my letter from US to China on August 13th, and I chose the 1-3 day worldwide express for $145.85. I looked at the receipt I got from the cashier, it stated the guaranteed delivery date will be local time on August 18th, which is fine because my brother's flight back to US is on the 20th. My brother need the letter to apply for Marriageability Affidavit before he travel back to US.

We used UPS to ship bone china from Canada to the US. The boxes arrived timely but they were smashed and broken. The contents that had been kept in mint condition for 50 years were had several broken pieces. A claim was submitted and pictures sent to itemize the damage. We bought insurance luckily but it took 1 1/2 months to get the replacement value of the items and then it was sent to the franchisee owner. Customer service does not communicate with the customer only saying it is in progress. It is poor that the customer has to do so much follow up on a claim when UPS was at fault. They need to look seriously at how they handle claims and most importantly how they handle their shipments.

UPS delivery is Monday to Friday, 8:00-5:00, if you are at work, not at home, they would attempt to do this again and again... I told them I am working, I was told to pick up at Brantford before 6:00 Monday to Friday, I am living in Hamilton, 30 min drive away, no pick up in Hamilton. This too bad. I had import charges, I got form and cleared at board service agency, I emailed paperwork with stamp to lady "Ms. **", she said I am all cleared, no more charges. But when I called the next day for delivery questions, the other lady said I still own for duty charges, which I cleared, they have bad communication inside company. I called six to seven times for this delivery matters, some agent's English is hard to understand, voice too low, and not hear, I asked them to repeat couple times, agent simply dropped line on me!! I have to dial again to talk to another agent, repeat my story again. UPS need better management. Do not use UPS, or you will regret!!

I sent a perishable package from Boise, Idaho to my daughter in Lakewood, WA with the express understanding that it would be delivered in 3 days. UPS did not deliver yesterday as promised, and when I finally waded thru MyUPS site I found the driver had stated that he could not deliver due to needing a code to get in her apt complex. I called UPS customer service and had great difficulty speaking with a live rep, but finally did. She sent a message to the driver to go to the office or call my daughter's number to deliver, but she said there was no guarantee he would read it. HUH?

Didn't bother to ring the doorbell on the first occasion (I was home at the time he supposedly came to the door), delivered at 9:48 am at second occasion (even though I was told it would be delivered at the end of the day, so obviously I missed it then), no response on questions via email, app doesn't work properly. Overall terrible service and delivery, never had such a bad experience with a postal service and that says a lot.

UPS you already know your service sucks by these reviews. What is obvious is you really dont care. I canceled 2 appointments today waiting on your driver to deliver my package. He or she never showed and had never to send me an attempt to deliver notification. Not only do you provide BAD service but your employees are LIARS! I will try to choose other options for my deliveries. No trust in brown anymore.

I had a package get lost, which is fine as I understand they deal with millions daily. My complaint is that every time I call for any kind of update, I get absolutely no help. I understand when the package is lost there is not much they can say. I'm pissed because even after it was found, they returned it to the sender when I verified the sender told them to send it my way. Received absolutely no help yet again. Why have a customer service department when it seem their only goal is to get you off the phone as fast as possible while providing ZERO help. Save your money and invest in better ways to actually not lose packages in the first place.

I was out of town on a Friday and UPS left an expensive package at my door or so they claim even though my signature was required. In other words the UPS driver screwed up. Even though this was a rather simple open and shut case, after 13 days UPS still gives me the runaround saying they are investigating. After pressing UPS for details as to this "investigation" they admitted the driver who screwed up is doing the investigation! What is he investigating? His screw up?

Ordered a laptop with 2 day shipping. Tracking said it would arrive Thurs. It didn't. Called Friday, still wasn't on truck. Agent ASSURED me it would arrive Saturday or Tuesday (holiday). It did NOT. Called Tuesday - same crap. Said it would arrive Wed. It did NOT. They said I could drive to a town 45 minutes away to pick it up. They sent me a postcard in the mail to my address, stating they couldn't deliver the package because they didn't have my ADDRESS. Same address they delivered the postcard to! Incompetence beyond belief. Called to try to get someone who could assist and just got agents who kept telling me the same line. Had to cancel my order and now I have to find another laptop. If all your business does is deliver packages, then it is TOTAL FAILURE if you can't deliver a package.

Every time I order a package from UPS get held up one reason or another. I was to have a package delivered yesterday. It did not get delivered. No one tried to contact me. I contacted them this morning. They told me that they couldn't find the street address. Mind you I've had plenty of packages delivered so then I said, "Ok well now you have the street a had just ones are gonna get delivered." The lady on the phone stated, "Tomorrow." I said, "Well then hold it at the UPS location because I need to pick it up. I need this package." She said, "The soonest you can pick it up would be tomorrow." I said, "You're telling me it's not on a truck for delivery. It's sitting in the warehouse but I can't pick it up." She then proceeded to tell me I need to be more patient. I can't have everything at once.

Has a company ever forced you to sleep on the floor? Well, UPS forced me to sleep on the floor, and it was not fun. I ordered a Casper Mattress for the apartment I was going to be moving in to. I just moved and all of my stuff was being shipped across the country, so I did not have a mattress and Casper seemed like it would be a great new mattress for my new place. Casper sent the mattress UPS. The tracking number showed it was going to be delivered on a Tuesday. I was staying in a hotel since I had nothing and the new mattress was going to arrive on a Tuesday, so I checked out of my hotel on Tuesday expecting the mattress. The UPS delivery driver showed up and dropped off two boxes...but the issue is that it was only the pillow and sheets. No mattress.

The next day delivery I paid $106 for never arrived. Was lost. And I cannot get my money back. I have been back to the store twice to try to track the package down and twice to try to get my money back. First they told me an investigation was under way and I would have to wait until it was closed (about 2 1/2 weeks after I tried to mail the package) before they could reimburse me. Now they tell me the claim was closed without a refund and a new claim will have to be opened and it will take some days. This is ridiculous. Just give me back my $106 already and don't make me wait and have to make a fifth trip back to the store! Not to mention the lost passport meant a lost vacation and the cost to replace it for the folks on the receiving end. I will never mail anything with UPS again. Do not use UPS. They deserve zero stars.

I have had a horrible experience with UPS. They told me on the phone that I would receive a 10% discount using Promo code EASY at the customer center 38 miles away. Got there at 1pm. They don't open till 3pm. Waited 2 hours in parking lot. It obviously did not work. Guy says call customer service. Call "customer service" to treated horrible and told they can not help. This conversation went on for an hour. Being told that I should have decided not to ship with them it's my fault. Then I was told they would reprimand the poor girl who made a mistake and they would also reprimand the guy who told me to call customer service for help. Phone call ended with UPS stealing my money. I was going to ship FedEx. I went with UPS because they were cheaper after the 10% discount. Please boycott this horrible company until they decide to get someone there that is willing to help the customers out.

I have been have problems with UPS. They never deliver my package to my front door. It is always at the end of my driveway where it can be stolen and I have a long driveway. I feel that this is just laziness! I never had any problems with FedEx. They always seem to deliver my packages just fine. Don’t know why UPS can’t do that!

It’s been years since a UPS delivery person has rung my doorbell to let me know there were packages delivered but it happened today. I yelled thank you as the delivery person returned to her truck and she yelled back, "No problem". So nice. Wish there were more UPS delivery people like HER.

I am a salesman and over the years UPS has provided mediocre services. If it were just me, I would switch to FEDEX and be done with UPS. However, my suppliers seem to have this habit of shipping through UPS. They have lost numerous of my packages, & the latest one is a package that was supposed to be here on Wednesday, didn’t make it, comes Thursday, didn’t make. I called customer service, they can’t tell me anything other than: it was delayed, to keep checking their website for update because they don’t know why it’s late. Period. I am just so fed up with them. It’s really a mediocre service that they provide. I would give them less than a star of rating if I could.

Considering UPS’s business is delivery, it is way behind what even basic mom and pop shops can offer for delivery tracking. You are forced to wait all day for a delivery because they can’t tell you a reasonable time frame at any point during the day of delivery. I was told the morning of the day it was to arrive that it would arrive between 9 and 12. It did not arrive. I was then told that this was just an estimate and then told it would be between 2 and 5. UPS offers no GPS tracking.

Waited a full day for delivery. Never arrived. Website message indicated I was not home (BIG LIE) and another attempt to be made the next day. The next day, found in the website that no delivery would be made... To be rescheduled... SECOND day lost waiting for a bunch of incompetent idiots.

Deal with anyone but these thieves. Five mistakes over-billing. Their marked up prices to begin with for customs charges. First they bill with a 500% markup but then they want to charge an extra fee because their website doesn't work for duty charges. You talk with them and get it resolved but then you get another bill a month later. When you overbill 4 times on 1 transaction... You know the system is designed to scam the customer. Don't deal with them. Anyone but... They call them Brown because they're **.

The first time we trusted UPS to pack and ship an antique sewing machine - a family heirloom. We paid for them to construct a plywood box to ship it in. It arrived at our daughter's home totally smashed, in a CARDBOARD box! Now, my grandson recently shipped his collection of valuable comic books which he sold because he needed cash to live on when his roommate moved away. He packed them very carefully. I didn't know he was using UPS or I would have warned him. The box arrived damaged, and UPS is giving him the run around. Reading the website I see that their policy for compensating for such losses is heavily weighted on their side. Basically promising nothing. My grandson has lost multiple hundred dollars because of the driver's evident lack of care in handling. It is heartrending. I won't use UPS. I'd rather pay more and use the United States Post Office or FedEx.

What is going on with UPS driver that’s not want to leave packages at my door? He just comes right up with a sticker and sticks it on my door and now there is no second or third attempt. It’s one attempt and then it goes right to the drop off center and better yet it adds a whole extra day to the shipping because it goes back to their headquarters on to another truck then to the drop off center. Have no problem with Amazon, DHL, USPS or FedEx. Just UPS. They're terrible.

I missed the home delivery and tried to pick up the package the next day. The UPS address was written on the door tag. This delivery required a signature. Using Google Maps and then Map Quest after over 30 min of trying to locate the store, I called UPS. I was informed that the drop site was a Locker. The Locker was in a high traffic location, hard to see from the main road, and requires me to leave my car to use the terminal. I felt totally unsafe and vulnerable to carjacking, theft, and abduction. This location is also near a high accident intersection of 3 major highways, making it very difficult to exit safely. Then the codes did not work due to the package not being there! This is the next day! This is also 7 min. from my home. What should have been a calm morning turned into the worst experience ever. Need to use another delivery service in the future.

As much as I wish I could type the whole story here, I’ll do my best to keep it brief, but yes, I had a UPS supervisor at their customer service desk say “you’re a **“ and swing his hand at my face, which resulted in my calling the sheriff and filing a report against the supervisor. Here’s the short of it. Like many people on here, I get the whole “package can’t be delivered” notification EVERY time for over two years. Most of the time, they say they need a gate code. One time, they said my street doesn’t exist (it’s a major 4 lane street in Honolulu, and it was spelled correctly). Trouble is, I’ve provided them the gate code over a dozen times, 4 different ways, every time because I get the same delivery exception notice that they don’t have it. I’ve provided it through the MyUPS app on iPhone, in person at their main Honolulu hub, over the phone to a local rep, and countless times to 1-800 representatives.

Is it customary to not bring packages up the stairs anymore? Lately I have been getting my packages left at the bottom of the stairs. Like really leave it in plain sight so it can get taken. Idiot. I've taken days off or had someone be there at time of delivery and still find packages at the bottom of the stairs. Like you can't even at least come up and knock and let me know that you have left it. Or even show up for that matter. I seen on other sites where drivers are posting replies to other people's comments complaining about how bad they are, threatening to damage and get back at people for complaining. Who monitors all this and why hasn't the company done anything about this. They brag about how much they earn and yet can't do the job they are hired to do. It's just sad.

I have had a terrible time with UPS delivery service. I have used both FedEx and UPS within the last few months in order to mail important documents to obtain a visa for South Korea. My experience with FedEx was simple and efficient. I didn't think that there would be much of a difference between the two companies, but boy was I wrong.

I absolutely hate ordering something online that will be delivered by UPS because every single time, this is what happens: I get an email notice telling me that the package will be delivered by UPS on such and such a date. I stay home all day, waiting, but the parcel never comes. Instead, I receive an email saying that a delivery attempt was made, nobody was home, so I have to pick it up at a drop-off location. A delivery attempt was NEVER made, nobody buzzed me or knocked on my door or even called my phone, and there's never a delivery notice left.

I couldn't select 0 stars so I had to give it one even though it doesn't deserve it. Do not trust UPS -- you will lose packages and money. Today was the last straw. I've had packages that took over 3 weeks to get to me when it should have taken 2, I've paid extra for deliveries that got delivered days after it was supposed to, they are unprofessional, will tell you everything you want to hear, but they are unaccountable, give you misinformation, and have no idea what's going on with your package -- tracking number or not. I ordered an item from HSN. I swore that I would no longer anything from any company that used UPS for its shipping. I would pay more for FedEx or the USPS. Why? Because I need someone reliable who will treat my package well and deliver it to its destination.

Package never arrived. Tracking number states package was delivered. Called UPS. They admitted that the package was delivered to the wrong address. I was told I had to contact the vendor and let them know that UPS delivered to the wrong address. When I told them it was their mistake and they needed to contact the vendor, they refused to be of any help.

Worse place ever. My package was supposed be here yesterday. Delivery guys comes to my house, looks twice for my package and says from across the street because he couldn’t even come to my door says if he finds it he would bring it back. He never calls it in to see who has it. We were promised a certain time. Didn’t happen. Then they lie to us that the address is wrong when we had a delivery man at our home... can’t even speak to the local UPS. Now we have to wait even longer for our package... can’t even talk to supervisors. This is ridiculous and they don’t even care!!!

This is the 3rd time UPS claimed it couldn't find my house to make a delivery. USPS and FedEx have no problem AND some UPS drivers have delivered here. The current driver for our route doesn't do his job!! The first time he delivered our item to the wrong place and marked it delivered. It was my husband's school books and he didn't get them until a week into class and then only because we hunted and found where they'd been delivered and went and they still had them!!! The second time they said we needed to come to the main UPS hub and pick up our package since the driver couldn't find our house!! So we did.

A UPS driver broke our glass door yesterday morning by resting a 40 pound package against it, causing it to shatter. He proceeded to retrieve the package and re-delivered it around 4 PM to make it seem like he wasn't the one who broke the door. My neighbor two doors down witnessed the event and texted me. I contacted UPS at (800) 742-5877 to file a claim against our driver. A manager spoke with me and told me they would GPS track their truck and return my call within 24 hours. I have not received a reply and it is the next day.

My experience with UPS has not been good. Multiple times my package has not been pick-up or delivered. Have to wait on hold (for 13 minutes) to speak with a manager only to get lip service. They tell you what you want to hear. I was told by a manager the driver will make a second attempt to delivered the package to find out the next day there was never a second attempt. I was told I would get a follow-up phone and yet again I was lied to because there was not a follow-up call. UPS IS NOT RELIABLE.

Requested an immediate delivery because of an unexpected financial crisis. I even subscribed to the online where you can at least get a four hour window of when it will be delivered.This is crap, they say on the phone, "Oh there's no guarantee it will show that to you." My thought is why have my sign up for it then to begin with, "I did it because you recommended it to me." Reps on phone don't sound too concerned either when your package is delayed, giving half ** answers, saying there's nothing they can do... Will never use them, for a timely package again.

I took the day off to accept a package that was scheduled to be delivered. At 11:00 am, a delivery exception was logged saying incorrect/incomplete address. I called the UPS 1-800 number. The address was correct and complete. It takes you 10 minutes to get through to a real person after being asked for corrections to my address which was already correct. A message was sent to the local branch and I was told I would be contacted within 1 hour. 1 hour later, no package, no call. I called the 1-800 number, told the same thing. Information on tracking was not updated since the local office needs to do that.

IF YOU MUST USE UPS, EMPLOY DROP OFF AT A FACILITY, DO NOT USE MY UPS, OR PROVIDE ACCOUNT INFO. I signed up for ConsumerAffairs just for the pleasure of writing this review. As seems to be the case with many large companies, there is no common sense. More than that, they employ cash grabs as a means to increase revenue.

I've used USPS and FedEx on many many occasions!! I get my packages within 1-3 days, even on Saturdays. I'm talking about packages that travel from California to New York. I didn't pay attention to who was carrying the recent package that I ordered. (MISTAKE) Once I saw my delivery date was set for a week later, I immediately knew who had my package. (UPS) The only time UPS will deliver a package earlier than expected is when the package is being shipped to a business. My package met the out for delivery time today because it's already in New York but my delivery date is tomorrow. So, I won't get it until then even though it's here. I mean, didn't I wait long enough already?? NEVER AGAIN!!!

I was told my package was to be delivered on 8/9/20. Was informed that UPS had delayed it at one of their terminals, I was fine with that. They guaranteed it on 8/10/20 because it was held up by them. Checked my tracking number, showed it was put on the truck at 5:45 am for delivery on the 10th. Even show out for del. Never showed up. Called them, asked about it. They said not until Monday. Now I was pissed. I was told there was nothing they can do about it and that they don't guarantee delivers. How could it be shown out for del and they say it wasn't. Next time I use postal service. At least they deliver on Sundays.

My pharmacy arranged for UPS to deliver my chemo. I did not receive an email or text to track the package so I went to the front gate to see if they tagged my gate. No tag. a little later I received a call saying they were unable to reach me. Yeah, right. No one tried to deliver. I go back downstairs again and they did not tag. There is no evidence they even attempted. I am here all day. I never left my apartment. I go downstairs to check periodically. Nothing. I almost never have a good experience with UPS. I have asked Acredo to please never send me my chemo meds via UPS ever again.

I requested my investment company to send me a check via Next Day Air due to emergency situation/crisis. It was supposed to arrive here on Wednesday, it never came. An investigation is going on now and it will take up to 7 business days to come up with a result. I had to put a stop on that check and requested a new one which will take me another couple of days to receive it. They cannot use bad weather for an excuse because I live here in San Diego CA. The only acceptable alibi is their staff are highly incompetent and do not care much about customers. They charge high but their service is very low.

Looks like most reviews of UPS are from individuals. I wanted to let people know UPS is no better for their corporate customers. They sent my company a six-figure invoice for one week's worth of shipping (should have been about 20K). They do this by scanning multiple boxes together to make it look like you shipped larger, heavier boxes, or by charging business-to-business shipments at residential rates. I hope other customers examine their bills as closely as we do.

After selecting new glasses at a vision center 2 hours away by car, I was told the new glasses would be delivered in about a week. The order was processed ready for UPS in less than a week. UPS picked up the glasses 3 days later then held the glasses for 10 days at their site. The UPS excuse was the delivery address was a PO Box, though the UPS delivers M-F to that same post office which is where I get most of my packages. I was concerned when the new glasses failed to arrive and contacted the vision center. They provided a tracking number which showed the glasses never left the UPS pickup city.

The worst service I have ever experienced with UPS!!! I received a text message that my package was delivered and come to find out that it was either NOT delivered or was left on my doorstep and stolen. I have someone sitting in my house ALL day waiting for this delivery and never got a knock at the door from the driver! I got absolutely no help from customer service and was told to contact Amazon regarding this! I will NEVER order anything from anyone ever again who uses UPS!!!

My experience with UPS has been far from great. I have four claims in the system one dating back to July 27, 2018. I’ve been on the phone everyday with a representative to receive information about my claim. I’ve had lost items and damaged goods and the experience has not been amazing to even consider using the services again. One of my claims were denied because they stated I didn’t pack it correctly and it was bubbled wrapped, packed with newspaper and clothing. Boxes were labeled fragile as well. Some boxes came completely ripped up with my items in clear places bags that I never used. Whatever happened to common courtesy if the box ripped open to tape the box up again.

I sent my legal documents overnight via UPS, paid $97 to overnight the documents. They were not received overnight. 3 business days later I got notification that the document was signed for. Unfortunately that person, "Galliger" did not work for the company that was supposed to be the recipient. I requested a refund twice because I paid for overnight and it did not get there overnight. I spent more money to re-ship documents via FedEx. Eventually the person who signed for the UPS documents got it to the intended recipient, but that was several business days later.

I ordered a part for my car two weeks ago and it took almost a week and a half to get from California to Louisiana. Fast forward to this week I ordered another part that was being sent from Canada and it only took 3 days with FedEx. Lesson learned and I will never have anything shipped with UPS again...it's sad when regular "snail mail" is faster than them.

Driver dropped shipping label off (for an item I was returning) on the front door without ringing the door bell; my package was ready to go. When I contacted the main UPS office to schedule a pick up and explained to them that I was homebound following foot surgery, they were unsympathetic and accepted no blame. I scheduled another pickup (at an additional cost) and after reading the reviews on this page, have set the package on the front porch. Fingers crossed they can get it right this time.

I used UPS Freight to ship two antique family dressers (about 130 and 170 years old, respectively) from upstate New York to Oregon. Both dressers were received damaged. For the first dresser, the wood fronts of two drawers were split. For the second dresser, a corner footing was broken off. I filed a claim for the damage and received a letter about two months later stating that the claim would be processed with 100 days. After nearly a year and several unreturned phone calls to the claims person, I still have not received any compensation for the damaged items. UPS Freight is unreliable and does not stand behind their product.

We paid $10 for a package pick up at our home. Per the usual, the driver walked up, rang the doorbell, and immediately walked away, did not wait for anyone to answer the door. I called corporate for a refund on 8/3 and they gave me a case # and promised me a call back on 8/4. Never heard from them again.

I was supposed to receive a package on Friday and it was postponed to Monday. When I called customer service they initially told me that was because of a flat tire on the trailer. I then asked them to deliver it to a different address as I work 7 days a week and they said they will charge me 5 dollars for that. I agreed but then they refused saying they couldn’t do it and I would have to pick up it up from the customer service point after agreeing and refusing once again to deliver it to a UPS store near me. I spoke to a manager named Mario, who was very very rude to me by saying things like “didn’t you hear it the first time” and “how would I know if we would have a flat tire”. Overall my experience have been very very bad and this was after nearly 2 hour of total talk time on the phone this morning itself. I would have given it zero stars but there wasn’t an option for that.

I waited in the house whole day for my order then received a message that they showed up and couldn't find me home and did not hear any knock on the door. Now they are taking my order to a market for me to pick up tomorrow which doesn't sound reliable at all.

My delivery was not made today even though you said it's out on the truck to be delivered. I've waited all day for this and made plans around this being delivered today as promised. This is NOT the first time this has happened. Very frustrating. So far all I've gotten from UPS is typical "lip service" as usual. Tracking Status. Out for Delivery Today. Scheduled Delivery. "My apologies I do not show that this package reflects out for delivery. Delivery has been updated to 8/6/18." ~ Rachel. That's probably because someone in YOUR COMPANY CHANGED THE DELIVERY DATE!!! This has happened before and it's a real crappy way to do business!! FEDEX is looking better All the time!!!!

I scheduled my package to be picked up on Aug 3, 2018 from 7:30am to 12:00pm here in Legend Circle, Vallejo, CA 94591. I indicated on the UPS app that it will be on the front door so that’s where I placed it the day before pickup. Went home Aug 3, package was still there, checked my pickup status on their site and it said something like "item pickup unsuccessful, reschedule pickup". The package was big and you will see on the front door even if you just drive by the street! They did not even specify why it was unsuccessful! I checked online and there were a lot who had the same instance. What kind of irresponsible and lazy pickup/delivery employees does UPS hire? Based on the reviews, this has been going on for years! And even here in the US! Next time this happens, I’m going to gather evidence and then sue UPS!

UPS service is terrible, employees are incompetent. I was expecting delivery of a package and waited at home for it, UPS stating it would be delivered between 8 am and 7 pm, but might be later. I received an email in the afternoon stating that a delivery was attempted but the recipient was not available. This is not true, I was home all day. I called customer service to complain and was told that the package would definitely be delivered later that day. It didn't happen. It was rescheduled for delivery the next day. The next day I received the same delivery attempted email and made the same complaint to customer service with the same response from them. This happened four days in a row.

Heard a bang on the front door this afternoon, so I go to the front door and found a very damaged package and saw a man on the sidewalk, in UPS uniform, yelling something at me, I couldn't understand him. He goes to his truck which was parked a couple houses down. The box was demolished, so he obviously threw it from the sidewalk to the door which was at least 15 feet from the sidewalk. I called UPS to complain and gave them the tracking number. They promised to call back within the hour. They never did. Judging by the other reviews, this is pretty par for the course concerning UPS. They are a horrible company and I would never recommend them to ship anything.

UPS service is beyond horrible!!! They need to invest in customer service, upgrade their systems (which is probably outdated) and be a little realistic. On Thursday July 26 & Friday July 27 UPS came to drop a package at my home and obviously it was during regular 9-5 working hours therefore no one was at home. The package had a brokerage charge of $ 38.00 and for theft reasons I preferred not to leave money at my front door and requested my package to be dropped at my in-laws who live 10 mins away on Monday July 30 by leaving a note on my front door. UPS delivery guy/lady replied, "sorry out of route and ticked final try".

UPS made an attempt to deliver my package. I was unaware it would need a signature however that would not be a problem if the delivery could be made before 2 or after 6. I understand the drivers have routes but in my experience with other delivery companies if you call and leave a delivery instruction giving delivery hour options my experience is that the driver will take that into consideration. When I called UPS I was told they would not offer that option and that my only option was to wait until it was attempted as normal operations and then have it sent to a delivery drop location. The point of delivery is to not have to go pick it up otherwise I wouldn’t have had it shipped.

I had a package coming on a day I had work so I paid them to deliver on a later date so it can be received safely. Package never came. You would think there would be priority to customers that pay twice for a delivery to come. Now I gotta wait till Monday and stay home all day for package to come... If it even comes. Disappointed.

No one at UPS could tell me what an approx 1 ounce letter sent overnight might cost before we shipped. The letter was being shipped to me by a company using my shipper number. The SURPRISE was the bill of $50.18. Are they kidding me? A one page letter... $50.18??? After speaking to customer service, I was transferred to the rudest, most incompetent manager at UPS. He rather search (inaccurately) the rates of other shippers (all significantly less than UPS) than admit this is highway robbery.

I ordered diabetic testing supplies from Amazon and they shipped using UPS SurePost. Though Amazon and the label have my correct address, tracking shows Surepost delivered to the wrong address in the wrong city (the cities sound nothing alike and have totally different zip codes)! Though Amazon refunded my purchase price, the refund will not show up in my bank account for 3 to 5 business days, but I can't afford to reorder these supplies until it does. So, I can't manage a life threatening condition because SurePost is too careless to train employees to read addresses and notice where they're delivering things (or they hire thieves - I hope this one enjoyed the lancets). I'd review the lowlife who signed for the items, but SurePost didn't give the actual address they delivered to, just the city. Moral: Don't trust SurePost with anything above minor importance.

Despite several requests, the UPS driver insists on speeding down our 'dead end' road. I emailed a complaint and now he's 'paying us back' by not delivering to our home. We paid for next day delivery from Spring. The first day it was stated online that delivery was not made because we were not home (and we were home ALL day). The next day (today) the supervisor guaranteed to us the package was back on the truck and would be delivered. Yet the driver reported online that the address was missing from the package so he could not deliver it. Then we were told that the package was not on the truck.

Worst customer service in the business! Delivered 3 days late! Never updated their website. Will only give you approximate time of delivery. I had to take 2 days off from work and cancel a doctor’s appointment because they are unreliable and incompetent.

My UPS tracking number said that my package was delivered at 7PM last night. Of course it was never delivered. Luckily I have cameras on my property so I played back the camera footage and I see the UPS truck pull up across the street that is on the side of my home. The UPS driver never get out of the truck. The driver sits there for about 4 minutes and then drives off. I assume he scanned my package but could not find my home and updated his system to show “delivered.” But again, the driver never gets out the truck to even try to look around to search for the right address.

UPS was not able to deliver my order for 3 days, there were not one UPS truck in our area and when I checked my tracking status and finally spoke to a rep, he could not even give an answer why the delay was for. Their delivery/truck staff are the worse, they are always late and have bad attitude.

I am IRATE at this moment with UPS!!! I was tracking my package all day since Saturday morning 7-21-2018. My app said it was on transit. ON TIME! Well I been waiting all FREAKING DAY for this package. I finally call the operator and she says "Sorry it was a delay. Not until Monday!" WTF??? Nobody could not call me! Email me! Or TEXT ME!!! Is this the kind of service UPS GIVES? This will be my last time with me using them. SCREW THEM!

I bought jewelry with a 1-2 days rush delivery order. It will not come until the July 23, 2018. It got shipped on the 18th and I need it at the 20th. So far UPS is doing a good job... for irritating me. 8 out of 10 deliveries I got from them are either late or a bit damaged. Don't expect your package to be on time when they are making a delivery. They are too slow. USPS is even more reliable than this. Remember UPS is not worth it. I even got an experience where it is raining and I came back home and found my package at the gate and not at the shade part (where there is a roof), and my package is soaking wet. Overall if can give a negative star I would.

UPS has completely disrespected potential safety issue it created! I sent keys and a security fob to a friend who planned to visit me this weekend in Boston. The package arrived 2 days LATE - basically destroyed and the keys and pass were not in it! Package had clearly been opened and retaped. Contact UPS and they will not do ANYTHING - even check to see if possibly keys had come out on conveyor belt and sent to "lost and found" some giant facility in the mid-west!!! Meanwhile someone (likely their employee) could have stolen keys and be breaking into my apartment as I write this message. Only option is to file a police complaint and have them investigate UPS staff for possible illegal activity. I expected so much more from this company and hope someone at UPS reads this and realizes how flawed their system is.

UPS STORE IN CAMP VERDE, AZ - Any time I am not home when UPS arrives, they leave a receipt for me marked they will return with the package, or I can sign it and leave it on the door. This is not the first time, but the second+ time, I've waited for their return with the box. They don't ever have the box because the box is at the local UPS Store in Sedona. They just need to check the correct box, on the receipt. I have called them to discuss this and spoke with Beverly 928-567-4098, and she hangs up on me! Says something about the drivers and how they leave it, and they don't know where the box goes afterwards, on and on. Clearly, UPS needs to do some training or new training since the homeowner is waiting there to have the box delivered and don't want to leave the house in case!

On Monday, 7/16/18, one of our Contractors (in VA) called UPS, at 11:39 AM, and scheduled a pick-up for a check that was to be sent OVERNIGHT for Tuesday Morning (7/17/18) delivery to our office in Rock Hill, SC. It was VERY IMPORTANT that this check be delivered on time, on TUESDAY! As you will see below, UPS failed to pick the letter/package up on Monday and didn't pick it up until Tuesday, late afternoon... On Wednesday at 11:00 am I called UPS because the check had still not arrived at our office... The representative, that was located in Guatemala by the way, told me it would arrive by 3:00 pm. At 3:10 pm I called UPS AGAIN and was then told that the package wasn't even in SC, that it was on a container in Kentucky and that it would not be delivered until THURSDAY!!!

This was my second delivery with UPS. A few weeks ago a package was sent to me and the driver knocked and basically took off. I kept looking through the peephole and asking who was it. The driver came back a couple of hours later and did the same thing. I was ready to call the police when I noticed my neighbor across the hall come out of her apartment. That's when I opened the door and discovered that the package was left by the door. I guess if that is the procedure, even when there is someone home, so be it, but I do have a problem with the delivery person knocking and disappearing. I was not expecting a package, so opening my door to see who was knocking and disappearing was not safe. My second experience happened today July 18, 2018. My package was supposed to be delivered to my apartment and required a signature.

My business is a small business dependent on shipping accuracy and without damage to the goods. I have had multiple issues with UPS where shipments were severely damaged and not on time. Despite complaints and filing claims none have been resolved. The latest issue prompted me to file a complaint today. I had a time sensitive shipment that needed to arrive in Las Vegas by May 25th. We sent the package on the 21st. First the package ended up in Utah. When UPS was contacted they told me because of the holiday weekend it would not arrive until the 29th. On the 29th I was told the address was non-existent. Then I was told the suite number was wrong. Finally I told them to hold the package at the UPS facility in Las Vegas and I would arrange to have it picked up. When the courier arrived, they told them the package was lost.

Parcel from DJI in China to Walvis Bay, Namibia through UPS has been lying in Johannesburg South Africa for a week. No clear answers why. All my other parcels from DJI China are delivered within 4 days when send with DHL, TNT etc. Tracking number **. Poor service from UPS.

Ordered awning. Set up curbside delivery, at the end of the day they called to say the package wouldn't fit on the trailer. Set up delivery for following day, when they didn't come I called and they claimed they couldn't locate the packages. (One of them being 14 ft long and weighing 165 lbs). 10 days later and still no delivery.

I ordered a bike (600lbs), and it was to be delivered via UPS Freight. The delivery date was set for the 17th of July, confirmed, and posted on the UPS website and UPS app. I took the day off work expecting delivery. I have pictures to confirm the delivery was for the 17th. My bike arrived at the Aurora, IL facility on the 17th at 7:27 AM. At 5 PM, UPS called me to tell me the delivery is going to happen on the 18th (I live one town over), and gave me a seven hour delivery window. After asking to speak with a supervisor, I was able to reduce the window to three hours so I don't have to take the ENTIRE day off. They could have called me at any point during the day to let me know the delivery was not happening. They are very unprofessional, I assume because they have no accountability. I will NEVER use their services again, and will pay extra to use one of their competitors.

I had a vintage table packed and shipped with 300 insurance and 300 dollar shipping fee arrive in pieces. I took pictures, notified the shipper and told that they would assess damage and call me. I put some of the pieces in Ziploc bag. UPS picked it up and I was told would get backed to me. All I wanted was the insurance to have it fixed. However no-one is giving me back my money and they have refused to inform me of their process to ship it back to Conn. plus I was informed I get no money or table since I have to repay for shipping on a table they already damaged. HELP!!! THEY HAVE KEPT MY TABLE AND MY INSURANCE!

My package was shipped 7/9/18 and per tracking I was suppose to receive it 7/13/18 and it was at the Bedford Park location. After I didn't receive my package I checked tracking and it showed I would receive it 7/16/18. On 7/16/18 I checked and my package had been sent to Alabama and I started calling and at this time no one could tell me when I would receive my package. At this time I called the merchant and explained the situation to them and he tracked it and told me I should receive on 7/18/18. Reason being they paid for shipping. I asked was he going to be reimbursed something and he said once I receive the package to give him a call and I told him if I order anything else from them please do not use UPS.

I went to our local UPS store to return a package to the shipper. First, UPS was to pick this package up according to the shipper on 07/11/2018 at my location of which I waited all day for them to show up. They never did so. This return wouldn't have cost me anything if they had showed up on this date. Second - AT the UPS store I had this package shipped ground back to the shipper at a cost to me of $44.85 and on the printed receipt it was to be delivered on Monday 07/16/2018 by the end of the day. Third - The package NEVER ARRIVED AT THE SHIPPER on the date given for some unknown reason. Fourth - I called the UPS customer service helpline about this issue and I was advised to go back to the store that shipped it out for me for a REFUND.

Paid for 2 day shipping Wednesday. Was told Thursday it would not arrive on time and wouldn't be there until Monday. IMMEDIATELY contacted them to get it rerouted as no one would be there for pick up. Was ASSURED everything would be fine and package could be picked up in new location. Woke up this morning saying that the package was available for pick up halfway across the country. Customer Service refused to do anything about it after trying to blame their mistake on me several times. Apparently, I have control of their shipping process/drivers/management systems. Finally, they admitted they screwed up (no kidding) but said I could easily have the package rerouted again if I contacted the shipper. Absolutely insane.

I received a message on my phone that UPS was unable to connect to deliver a package of auto parts from the US. It was supposed to be delivered to my friend's place as it is his car that is being restored. My phone number was on the billing form from the company ordered from. When I phoned I had the package redirected to my apartment on 10 July 2018 with the delivery time window as 1-5 PM. I had the customer service representative repeat my address back to me three times to make sure the address was correct as her line kept fading out. I received another message when the package was not delivered due to the driver not finding address which was inputted incorrectly at the dispatch center in Richmond BC. Apparently someone forgot to put the proper address of 1037 and instead put 037.

UPS has credited my supplier for the lost and damaged goods, who in turn, credited me. I was pleasantly surprised that they resolved the issue so quickly. I am still very surprised that it happened, but am glad that they made things right.

I am very unsatisfied with UPS. Waited all day for a package that said it was loaded on the truck locally for delivery. It showed it was moving closer to my destination all day. When the truck pulled up at 6:30 P.M. I could see the driver looking for quite a while. He then drove off. I followed the truck and stopped to ask the driver where my package was. He said it was not loaded on the truck. With computer tracking and scanning how is this possible. He called his supervisor to report it. I called UPS and they took my information. I got a call back ten minutes later only for the woman to tell me it did not get loaded but don't worry it will come tomorrow like this happens all the time. Thank you for not taking care of your customers. Does anyone have checks and balances for what they do today. I know you move many packages but this is your job!

Terrible, terrible. I will NOT ever use UPS again. Package sent from local delivery UPS, when sorted for delivery I was told it was mis-sorted. I've been waiting 3 days for my package, only when I called did they tell me what happened. They didn't even have the courtesy to call me and tell me package delayed. Upon speaking to the process center... they were to put me through to a supervisor. Had to wait 10 mins to speak to someone. Do yourself a favor and save the headache. "DO NOT USE UPS". Use another delivery service.

I'm signed up for emails and track all of my packages up to the delivery date. They give a very wide estimated 5-6 hr time window for the time of day which a package is to be delivered. If you have something important coming that is needed as soon as possible, you'd better sit at home all day and wait! They are very inconsistent and may or may not have you sign for it, never any notice or way of knowing if they'll just keep your package and leave a measly "sorry we missed you" note if you happen to not be home. Their access points where the packages go are hours away. Why can't they just leave it on the porch or at the doorstep like they do the other half of the time? Now I'm waiting an extra day for something I needed today because I stepped out on a quick errand. Their convenience before the customer's, right?

Wish I could give this NO star. I needed to ship a piece of luggage to Vancouver BC from Massachusetts. Went to my local UPS store twice before actually shipping. I was told it would take 7 days. I was going to be in Vancouver June 7-8-9. On May 31, I arranged shipping and was told the luggage would be delivered on June 8th. On June 6 I discovered that the luggage would not arrive until June 11. UPS apologized and put a hold and return on the luggage stating that the next time it scanned in, it would be held and returned. THAT DIDN'T HAPPEN.

I dropped off a UPS letter at a UPS facility for 2nd day delivery. Almost 2 weeks have gone by, they admit they lost package, but won't refund anything. They say they want to conduct an internal investigation to see what went wrong before bothering to make the customer happy. I have spent 90 minutes on the phone altogether, been transferred 6 times, and not a single person was apologetic or helpful: quite the opposite. Most companies these days notify YOU if something goes wrong and apologize. Not UPS. They lose your package, don't tell you, admit it when confronted, and don't care. It's a pain to switch services, since their building is right next to mine, but I'm going over to FedEx after this awful experience. Amazing that there's no question that UPS messed up, they admit it, and still won't apologize, follow up, lift a finger to help, or even refund the shipping fee.

My package was scheduled for delivery between 1:45 and 5:45 on Fri 7/6. Fri 7/6: I received a notification at 11:17 am that a delivery attempt was made but could not leave the package without signature. This is untrue, because I was home all the time. There was no notice left on my door. Plus, the scheduled time was the afternoon not the morning.

Tracking my package it states arrival scan at Springfield facility at 7:03 am on Friday 7-6-18 at 9:00 am. It shows an emergency situation or severe weather condition, 3 hours later it hasn't changed. I call the customer service number which does not give me someone local and there is a language barrier and they have no information about what is happening and they just keep repeating the same script which is very irritating.

I ordered a phone from Cricket Wireless which was sent via UPS overnight service. UPS lost the package. A full report was made to both UPS and Cricket Wireless. Neither Company will take accountability to resolve the problem and issue a refund. Both companies pass the blame to the other. This matter remains unresolved two weeks after my order was placed. ** is the tracking number with this case.

I paid for 3-5 day shipping. I received a delivery date for 4 days later "by end of day". Two days later received an alert that the package was sorted incorrectly and therefore will be another 5 days "by end of day". I called UPS customer service, spoke to someone I could barely understand, and she just kept trying to deflect the issue by telling me there's nothing she can do and kept telling me the shipping process and when my package is suppose to arrive. I already know that obviously, which is why I'm calling. Very disappointed with this kind of service, especially being a customer that already paid for shipping. For such a widely used company you'd expect a lot better service.

Terrible delivery service. They won't leave my packages outside my door then when I try to have my packages sent to a closer UPS store I have to pay. I should not have to pay. You should just leave my packages where I want. That's what I pay UPS to do.

I contacted UPS to ask about the status of my package and was told they cannot locate the item at all. The last scan showed an arrival at Chelmsford, MA location as ARRIVAL and hasn't updated since. I called the location direct and they said I couldn't pick the package up at the location as it was coming of in pallets (yesterday), but that it is still scheduled to be delivered today. He made no note that the package is showing as potentially lost and that he couldn't do a single thing for me. I patiently waited for an update on the item as it still shows as IN TRANSIT and being DELIVERED TODAY between 12-4pm. No updates have happened since then. I know USPS can contact the driver directly and verify that the package is on board and out for delivery.

I was told by UPS that a package delivery would be made on 7/3/18, 7/5/18 and 7/6/18 between 9:30 AM - 1:30PM. On 7/3/18, UPS attempted delivery at 7:28PM. On 7/5/18, UPS attempted delivery at 3:50PM. It is now 2:08PM on 7/6/18 and UPS has not delivered. The delivery requires a signature and I am frustrated and mad that UPS cannot do a better job of estimating delivery times.

Since 1997 our UPS driver just decided to deliver to a business in the village as we did not have an assigned street address, we lived with that. Then we got E911 assigned street numbers, around the same time our regular driver retired. Since then the drivers have all ignored our address and returned parcels to the depot. We are correctly placed on Google Maps. Packages then get returned to sender or someone tells them to drop them at the nearest village business and hope we check there. No amount of friendly calm discussion with the staff in Santa Fe seems to affect this behaviour. We are told the drivers don’t have GPS so can’t find our house. Isn’t that what they are in business to do? Find an address and deliver a package to that address? UPS just does not care. Office Depot, DHL, Yardyard and FedEx deliver to us.

Folks you just need to keep their eyes open on shipping with UPS. I had a group of four packages to ship. No issue with three. The fourth package of the group was a 96 inch long - 1 1/2 inch square curtain rod. With bubble wrap it measured out by UPS at 106 inches long x 3 x 3. The basic charge for the curtain rod was $74.35. However, because it exceeded 96 inches in length, by UPS formula it fell into the "Large Package Fee" category which means they bill it at a 90 pound maximum rate.

Not surprised one bit to see such mixed reviews for UPS. I've been using them to ship for seven years, and recently they lost an extremely valuable package that was delivered a month after the date it was supposed to be. I just spent over an hour on the phone and was transferred 5 times to try to get some sort of answer, or apology, or reimbursement. Only to find that UPS doesn't give a ** about your package, you, or how UPS not delivering it when promised affects your business, life, or well being. And they don't much care that they lost a package for a whole month so long as it finally made its way. They lost a loyal customer tonight. I don't do business like that, I respect and take care of my clients. And all I need is the same in anyone I do business with. Tried to give 0 stars.

We ordered bluefin crabs to be delivered on the 3rd for a party we had planned on the 4th. 20 people coming with a bunch of setup. 11am we get a call from the crab company that UPS didn't load 40 boxes on to the plane and one of them was my package. I call UPS they say it has been rerouted and will be delivered on time. My friend works for UPS so I called him. The package was still in Pennsylvania with no plan to be delivered on the correct day. I now have canceled our party and I'm sure it will take a long time to get my money back. My friends and I will have to make new plans for the 4th.

My package has been resent and the issue has been resolved

I recently moved to NYC from Australia, alone and 6 months pregnant. I knew a heat spell was coming so I bought an aircon on Amazon... I knew it was going to arrive mid heat spell, but I had planned to stay in a hotel for the 2 days beforehand. The day before delivery (Monday July 2) I received an email from UPS advising my delivery was on track and scheduled for the expected date of July 3 in the afternoon. I planned accordingly, taking the day off work.

This is the most awful courier Company... I am waiting for a parcel and keep getting texts and emails to advise address incorrect. Called UPS and they asked for my address. I gave the house name and was told they need a house number. I said that we do not have a house number so perhaps I should move so that UPS could deliver my parcel!!! Unfortunately the Company in the UK will lose the business as I will be requesting a refund. They should drop UPS at the earliest opportunity - an absolute disgrace.

Like many other great peoples and package receivers. I also have had horrible service from UPS, here in Hawaii. Although this is a great paradise and most of this land is filled with Aloha, that motto does NOT apply to UPS. UPS doesn't deliver packages here. They drive by your place, most of the time when you're at home and say you were "Not Available", which really means they were running late or too lazy to get out of the truck... Then you can call the 1-800-UPS STINKS call center and they say it was your fault they almost ran you over going by your place, too bad you didn't get your package going on 4-5 days late, and to quit your ** & crying. But if you want your late package one must go out by the Airport at 10:30 pm at night and see "The Gate Guard Guy" he might have your package.

UPS is horrible. They did not deliver my package to my apartment, they delivered it to the manager's office which is very far away. I do not have a car and cannot get there, so I told the office to send it back with the UPS driver. They did this and the driver did not scan it back in and their customer service will not help find it. As far as I am concerned this driver stole my package and it cannot be found and UPS won't look for it. They refer me back to where I ordered the item from and they see it was delivered. It was not. It was delivered to the wrong place and signed for by a stranger in a manager's office and now I have to pay for something I didn't get. I will not order anything that is coming from UPS again. I will definitely make sure it is coming from USPS or I won't order it.

I will never use UPS delivery service again. They have constantly promised a delivery date and they can a window of a time to expect a delivery and have failed to deliver on said date and time promised literally every time that I’ve ever used UPS. I even signed up for the “MyChoice” program that they advertise, it gives you a window of 4 hours in which to expect your package. Time after time it never happens. Today (Friday) my expected time of delivery was between 12:45 and 4:45, it is now 7 pm and they just emailed me saying that my delivery schedule has changed and it will not arrive until Monday!! I understand things happen but every single time?? Why advertise a delivery window if you’re not going to be able to deliver on that promise? I will be utilizing the United States Postal Service from now on, they actually deliver ahead of schedule and are much cheaper!!

I followed the procedures to have a return package to be picked-up at my residence here in Santa Fe, New Mexico. I followed the instruction and waited all day for the driver. I never left my residence and was right by the door should he knock. There never was a knock at anytime. He just decided to be lazy and leave the label knowing that I would have to take it to one of the local UPS stores myself. He has done this a number of times to various other seniors here in this community.

Beware - Do not use the UPS feature "Change Delivery/Schedule for Another Day" if you would like to receive your packages. I have attempted to use this feature twice - on both occasions I did not receive my package. The latest occurrence I was to receive two packages on Friday, June 22. With the inclement weather and being out of town I attempted to reschedule for Monday, June 25. I was also to receive two additional packages that day that were for that original delivery day. However, I got the two packages for that day, but no packages rescheduled from Friday.

I returned an item for refund using Amazon's label on 6/10/2018. Recipient refused package due to wrong address on 6/18/2018. I have been trying to find package ever since and it has not been returned to me nor has it been delivered to anyone else. Tracking # shows nothing. UPS will offer no assistance as to the current location of package nor why it has not been returned to me or the seller. This company is next to impossible to communicate with, I have contacted numerous times thru Facebook, chat, email, phone and still cannot get help. I hope the govt. takes up the people's plight and does something to stop this company from doing the people this way. I will NEVER use them again under any circumstance!!!

Of course I did not receive a package, in this case it was documents, which were time sensitive. After checking online and seeing a delivery attempt was made less than a half hour before I checked, I got on the phone. After getting through the many menu options designed to prevent me from actually talking to a person, I got through to a representative. I told them I had been home and nobody attempted a delivery, she responded with "maybe you didn't hear the doorbell, or the notification slip got blown away by the wind". However after I informed her that I have video surveillance throughout my property, and would be glad to send the video files, the conversation tone changed immediately, and she said she would put a report in. I had offered to put the files on FB, but of course those files are probably way too large. Long story short, still don't have the package.

I was shipped a package on 06/05/18. It never arrived, I called UPS multiple times to inquire where my package was. UPS would not let me file a claim until 06/11/18. On 06/11/18 a claim was filed. The investigation team asked the value of the property along with a description. I was told that the investigation would be completed 06/21/18. On 06/25/18 I was called by the shipper along with UPS and was told that they closed the investigation because they did not have a description of the item that was lost.

Seriously, UPS has the worst delivery services ever by far. Even you have someone stand by to sign for a delivery package, you still miss your package. He rapidly stopped by with your package and if he noticed that no one was there, just simply took off without ringing or calling. Another problem is rearranging to pick up package, trouble and disturbing service ever. You will be reassigned to pick up with free cost to that only office. If you choose to go to diff office, you will be charged for relocating your package. I hate UPS so much, I wish they out of the business but that would be bad for all employees but they have to improve their services. This repeated mistakes really killing the customers, I pay for overnight shipment because I want my package as soon as possible. What's the point of overnight package???

Expecting a package on 6/22 via UPS, on my day. Great, I have to so no big deal. Then I check status and see UPS will get me the package a day early. Even better, so I changed the delivery address to my parents' house because I won't be home. Well it didn't go to my parents' house, not even the next day. I read the notes attached to the tracking number and it states that UPS cancelled the change of address (WITHOUT INFORMING ME IN ANY WAY), because they changed the delivery date. See the irony? So the only option to get my package is to make an hour or so round trip to the UPS terminal. I was told I could pick the package up between 7 pm and 8:30 pm. Guess what, the package wasn't there at 7 pm. I have to wait another half hour.

I’ve been home all day expecting my package. I get a notification that there was a delivery attempt but I didn’t even get a ring on my buzzer. I didn’t receive a yellow delivery attempt notice sticker. And after calling UPS about the discrepancy I was told I’d receive a call back in an Hour, concerning the status of my package. And ended up calling UPS an hour after they were supposed to call me. If you can’t do the task of delivery get packages just go out of business and stop wasting people's time.

I shipped a package out with UPS and insured it for $7,000.00. And when the receiver received the package they called me and told me that the package weighed less than the labels says and the box was damage from the bottom and was retaped. And also that there was $4,226.00 missing from the package. When I called UPS to file a claim they told me it will take about 3 to four days for the claim to go through. It has been almost two months and I still have not heard anything from UPS. And when I called them they told me they can only pay me $1,000.00 for the claim because I dropped it off at a UPS Store.

I was home all day as I knew the package was coming today. Went to check mail at 3:30pm and there was a notice, "sorry we missed you," no attempt at all was made to even see if I was home. The buzz is sent to my cell phone and there was no alerts whatsoever on my phone. The notice did not provide any information, none of the boxes were check as to what I could expect to happen next. An invoice was attached with a note that stated pay online but there were no directions on how to pay online.

The package was delivered to the wrong address. UPS found the package and delivered it to me after only a few hours of constant badgering from me. :)

I have too much time with UPS (Maricopa AZ) since June 13th. They delivered one small package and one large package to the wrong address. When I received a wrong replacement that had to be assembled I was told to return it by the shipper. Because the item was assembled and not in a box the driver rudely refused to accept it. Told me this wasn't his normal route and walked away. I told him he was rude and I was told to return it by the shipper this way and I will not take it to the UPS store like he told me I had to do. I told him this was a replace to the one that UPS delivered to the wrong address and he probably was the one who delivered it to the wrong place. He was a tall guy with buggy eyes and I didn't get his name because I was very upset at the way he spoke to me and the service he provided.

I have never had any problems with UPS until today. I was on my way home, and got the email my package was delivered about 30 minutes before I would be home. I finally made it home, and saw that the delivery driver left a $700 phone on the front porch by the door. I knew that a signature was supposed to be required, because of such a high value of the item. I knew for a fact that the delivery driver didn't knock on the door or anything, because someone is always in the living room. Likewise, the TV was on and you can see it clear as day from the front porch. The driver obviously just left the package without any disregard as to get a signature or anything. I would assume that this particular driver was new, because I know the regular guy pretty well and he always knocks on the door. The only good this is that I am glad I don't live in a bad neighborhood, and that I got home shortly after it was "delivered."

ATTENTION...UPS MANAGEMENT! HOPE SOMEONE PAYS ATTENTION TO ALL THE COMPLAINTS HERE! I just realized I couldn't post photo here but I'll describe a scenario from my compound this morning. This is also a follow up to my post/complaint yesterday. At 10 am, I saw 4 info notices by the gate of my compound. Being a "luxury" community, we have a very sophisticated intercom system with very visible and clear instructions on how to look up directory. Also, the wall says dial #0000 to get to the service office which opens at 9:00 am. What are the unfortunate odds of having all 4 addressee not available? Or worst case scenario, driver could easily just dialed the office for them to open the gate.

Ordered a package through Amazon that had a delivery date of June 15th 2018. Next morning received a delivery confirmation from UPS stating that my package would be delivered by 8 p.m. at the end of the day and that it had been out for delivery since 6 a.m. By 5 p.m. I received a notice from Amazon stating that UPS might be late with my package due to it being shipped to the wrong facility. When I called UPS to find out what was happening with my package I was informed that it would still be delivered to the UPS Store 1 mile away from me by 8 p.m. even though the store was closing at 7 p.m. By 9 p.m. I received another message which confirmed what I already knew, that that UPS did not deliver my package.

I overnighted an item to Florida, but it did not arrive on the next day as I had paid $69 for. I went back to the originating location to request a refund. I was told I would have to wait for corporate to call me before I could receive a refund. Yeah, I had a "hmmm, strange look on my face as well" and I made a comment of how easy it was for this station to take my money with no problem, but I have to wait for a phone call to retrieve my money back? Well I waited well over a month and no phone call.

Delivery does not ensure as promised that “UPS places packages in a safe and protected location.” From this point forward. I am electing to use a service that can get my packages to me. For example twice in 24 hours, the driver has left packages at my mailbox which is 1700 ft away (a quarter mile from my house). Poor training and poor quality assurance is reflected here. One sat out in rain all night and had to be returned. Delivery services cannot use mailboxes as drop points, yet they continue to.

I heard the driver pull up to the house. As I went out to meet the driver my husband was looking out at the truck from the upstairs. As I waited for him to come to the door I hear him start the vehicle so I went to the driveway. He never got out of the vehicle, started it and left. I ran after him screaming and he kept going. I checked the UPS tracking and it said he attempted to deliver the package. He did NOT attempt to deliver the package. I called UPS and spoke with someone in customer service. She stated that she would have the package delivered to my house tonight and I was to wait for a call from someone to rectify the situation.

Horrible story! The driver never show up at my place but record he did try to deliver, package incorrectly sorted and sent to a joy-ride in the country after I ask them to hold it at their center for pick-up, and once they found the package after a day, they still try to deliver when I specifically asked them to hold it at their center for pick-up! In total, a week of delay, and had to call them 5 time, on top of all the email exchange. These guys are so incompetent that they are BY FAR THE WORST CARRIER I KNOW!

They were supposed to be delivered on the 12 - yesterday. Here it is the 13th and they still have no idea when they're going to deliver my package. It's a RETURN!!! I'M TRY TO RETURN TO GET MY MONEY BACK!!! WHAT IS TAKING SO LONG?!! It's sitting over in Ontario, CA, but it has to be delivered to Rancho Cucamonga, CA to a company called Monoprice!!! Let's get it together, guys!!! Don't be like FedEx who are criminals!!!

Ordered several items from one company. They shipped separately, 3 items with UPS and 1 item 2 days later with FedEx. I received the 1 item from FedEx 4 days ago. My package from UPS has said "Out for delivery" for 4 days now. Customer service is a joke. I've called 3 times, none of their reps speak clear English, and all say my package is still at my local office but will be delivered by end of business. Each day I call. Still no package. Won't allow me to open an investigation because it continues to say out for delivery. Will be contacting local office to be reimbursed tomorrow.

I just find it odd that their regular ground shipping gets delivered on time, but when people pay for Next Day Air they split hairs on what exactly "next day" means. A mail order pharmacy had to ship my mother's medication via Next Day Air, NJ to NY and the medication was supposed to be delivered on a Saturday yet tracking showed it was just loaded onto the truck to sit there in the heat until Monday.

A package came up on my phone as delivered to front door. I look and no package. I call customer service and am told to contact sender and asked if I looked hard enough. I get the supervisor and the same story! I tell her that I have video surveillance and no... it was mis-delivered and why am I going through sender when it is clearly a delivery issue. They refused to try to locate package until I contact sender. Apparently, the honest person that received it did UPS's job for them and also wrote on package Not Larch!! I live on Kilnwood Place and there is Kilnwood lane, Kilnwood CT and Kingwood and the driver delivers to Larch? It is up to the person that received it to fix their mistake?!?! I work for USPS and if we misdeliver we always go above and beyond to locate it. We NEVER ask the customer to go through a ridiculous process to contact sender! VERY frustrating and unbelievable!