United Parcel Service - UPS Reviews

UPS NEVER delivers my items on time. I have Amazon Prime... When UPS delivers, I usually end up very disappointed. Last time my box arrived open with pieces missing! Another time, they delivered a package to the wrong address in a whole different state! I would use USPS or FedEx over UPS any day. They are on time and I have not had a complaint with either of them yet. SHAPE UP UPS!

A package that I shipped with overnight delivery was lost. My bad that I didn't verify the next day to see if it was delivered (that was overconfidence on my part). I followed up with UPS after a couple of days, then called them again. The packet has still not been found after more than a month. They do not have the courtesy to keep me updated. I filed a claim. The package was not too valuable as far as cost is concerned but just had an important document that had to be delivered ASAP.

Let me start off by saying this company is a ** show. On Friday, January 6th, 2017 I had a package delivered to my apartment. I cleared my WHOLE DAY to wait for this package. It never came. I never got a call or notice saying it was attempted to be delivered, so I decided to wait until the following Monday to try again. I cleared my WHOLE schedule, once again to get this important package. I hand wrote 2 notes to put on the front and back doors of my apartment building for the driver to let them know I was home. The note included the name on the package, that I WAS HOME WAITING, and my phone number. I waited from 8 am to 3 pm for this package unable to go anywhere because I had no idea what time these imbeciles would come again.

UPS is slowest service. They take about a week for deliver the item and their delivery guys irresponsible compare to USPS is cheapest and their priority mail delivers in 2 day. UPS IS BAD N = BAD, BAD.

I ordered a package from a vitamin and supplements company. Having had stomach surgery I need supplements to maintain my health and not being a millionaire I try to get the most for my money by ordering timely bulk packages. Usually with about a week’s supply left I order new supplies. So I order my package expecting a bit of delay over the Christmas Holiday. But UPS says 2-5 business days I will have my order. 15 business days later I still do not have my order. UPS dropped it off at a local access point that shuttered its doors that day apparently and instead of actually taking responsibility and just replacing my order and next day shipping it to me this is their response. "We are going to open a case file. It will take eight business days". WTF! So eight more business days I have to wait so they can tell me that they can't get the package?

Today, January 6, 2017 I left a package at my apartment door as directed by the seller to be picked up for return by UPS. I also left a note requesting a return receipt from the UPS driver. I saw the UPS driver park his truck in front of my building for a couple of minutes then drive off. Since this had happened before with this same UPS driver involving a pickup of an item I immediately called the apartment office which was his destination and requested that they inform him I needed a package to be picked up for return. The UPS driver never returned to pickup the parcel. When I called the apartment office to verify that they had relayed my message to the driver they told me they had, and that he told them that he had been to my address and did not see a package.

I shipped a package in a box that wasn't the usual cardboard but it was strong enough to throw into my car so I thought it would be alright. WRONG. I shipped it the 19th before Christmas and the person at UPS said it would get there before Christmas so I didn't think twice about it after that feeling that it would get to my friend for Christmas. I got a call a week AFTER Christmas was over saying that not only had my package NOT even gotten there but they had just THROWN MY PACKAGE AWAY!!! Why wouldn't they just send it even if it was broken??? And why the call so late if it didn't even get to the destination??? I will never use UPS again. Horrible customer service agent just kept telling me since I didn't get insurance on it there's nothing I can do. Even if it was their mistake. TERRIBLE UPS!!!!

On December 10, 2016 I shipped a 49" LG 4K Smart LED TV from the UPS store in Orlando, Florida to my home in Auburn Hills Michigan. It arrived at my home on December 16, 2016. When I open the package a I discovered the TV had been hit so hard on the edge of the package that it broke through the styrofoam packaging and crushed the edge of the TV. I put a value of $750.00 on the TV when I shipped it. The TV was in the original packaging and I added additional styrofoam to the front, back and sides. I asked the store clerk if additional packaging was needed. They said no, that they ship TVs in original packages all the time.

On Wednesday, 12/07/2016 at 2:30 PM, UPS driver got off his truck with 2 small packages for delivery to me. I was standing in my driveway as he got off the truck almost yelling "we got a problem" waiving some papers in the air. I ask "what is it?" He talks loudly again. "You got a problem. You told them I delivered 2 packages I handed you 3 packages." I explained to him I only received 2 packages from 1 company & 1 from another company and was supposed to get 3 from helmets and only got 2. I told him it said on the online notice 4 packages to be delivered and I only got 3. He said "then you got your packages and are trying to place false claims." He accused me of trying to scam UPS and from now on I'll have to go to Leominster (15 miles away) to pick up my packages from now on.

I have lived at the same address for 30+ years and out of all of that time UPS has had one driver that could find the place. I have to do 5 mile radius check on the neighbors to see if they have my packages. Don't they have GPS? Google? Or are the drivers just too lazy to deliver? I have a package out now and no idea of where it is. I suppose the one driver that was able to find me has gotten his GED and moved on to a better job. Tried to call the people yesterday and the phone rang twenty times with no answer, so I guess they don't have a message machine either. I buy stuff online a lot and I absolutely hate it when the seller ships UPS because I know it is going to be a pain.

I had a package that needed to be delivered early in the morning to my daughter who is an attorney. The legal papers did not arrive on time. I called the next day to get a refund and after hours on the phone and getting passed to one foreign person after another I got them to agree that I was entitled to the refund. They said they could not issue and send to me because I did not have an account and would send it to the place that I sent it from. I sent the package from a hub and not a stand alone store which I told them but they did not understand. They told me this would take 15 days as this was the business cycle that they operated under. I went yesterday to pick up a check and the manager of the Hub said this is not how UPS operates.

Two months ago I purchased an historic item valued at $15,000. The shipper took it to a UPS Store and had it packaged there and insured for the full value from them. The item was picked up but never scanned. Though I was given a tracking number, it never worked, and for two days I kept calling UPS to see where the package was. They claimed it was not shipped!! From one of their own stores, packaged and shipped insured, and they say it never was shipped. I called and called and pestered and then, by some miracle, the tracking started working on the third day, and on the fourth, the package showed up.

For several years, I've noticed the overall decline in UPS service including, higher cost, horrible package handling, and SLOW delivery times. I have gone out of the way to order items from vendors that either offer alternative carriers or simply do not use UPS at all. FedEx ground residential delivery has become my top choice for years now. I have used them at five different residences in two states and the service has been consistently outstanding in every one of the aforementioned aspects. Ironically, FedEx is typically less expensive - my guess is that it's because their system is probably much more efficient. The fact that FedEx consistently delivers quicker, without issues, and at lower costs is proof.

First time package never arrived. Second time found package in a bush on the main road. Third time left package in middle of road in the rain. Fourth time it was raining so wouldn't deliver package and blamed it on dog that is on a leash and runner but cannot reach road or driveway. OVER IT!!!!

For the 5th time out of 8, my packages are not being delivered to my address. This last time I paid $30 for delivery by the 29th of December. Upon tracking it says my package was delivered on the 29th to my front door. It was not. I called UPS to find that I would not be notified until January 3rd to begin an investigation and that they are sorry. I need to call the shipper to ask for a refund who I cannot get in touch with until the 3rd either. UPS is a joke and has horrible customer service. The supervisor was no help at all. USPS or FedEx from now on!

I first went to a UPS store to get details about why the package was undeliverable and returned to me. That particular store couldn't help me because that wasn't the store I originally used to send the package. This is a bad setup for UPS stores, not convenient to the customer. I was therefore given a UPS customer service number to call. The first time I called, the woman who answered tried to get me to go to the original UPS store that I sent the packages with. She eventually did her job and filed the claim that she was supposed to. Avoiding personal job responsibilities is TERRIBLE customer service. When she was done, she said that I would receive a call within 1 hour.

I paid UPS to have a package delivered 2nd Day Air so the party would receive it the Friday before Christmas to open on Christmas and guess what, it was lost. The package arrived Friday morning in the Nashville, TN hub and was scanned in at 3:33 AM and was out for delivery that day. However, the day came and went and so did the weekend that they were not open to call Customer Service. So I called on the following Tuesday morning and they had no idea where the package was. I was so mad. Not only that I paid $46 to have it delivered on time and they send me an email stating they would credit me back $12.00. WHAT THE HELL? The Customer Service team finally credited me back the full amount of the shipping cost but the package is still lost. It was a homemade Christmas gift and now it is nowhere to be found. I will never ever use UPS again.

0 stars. I sent 6oz of gourmet coffee and a card with a money order in it to my daughter on the 14th of December. A very small package. They tried to charge me $27.80 and it apparently didn't include tracking. When I said I would go to the post office instead (figure it's a $5 parcel at most), they decided that it was NOW only $8 instead of the $27.80, but said it wouldn't get there by Christmas (and it didn't). I could have walked that parcel to Illinois from Las Vegas faster than they accomplished it. How do they stay in business? I wonder.

On 12/24/16, the UPS Store at 10319 Westlake Drive, Bethesda MD guaranteed that my package would be delivered to its destination on 12/27/16. This is printed on the receipt they gave me. I told them that the package definitely must be received before 12/28 before the recipient leaves the country the morning of 12/28. The lady attendant confirmed that it would be received at the latest night of 12/27. However, this UPS store did not even ship my package before 12/27. The package Sat at their store from 12/24 - 12/27. I will NEVER set foot in a UPS Store again.

I ordered a gift for my daughter for Christmas. It was to be delivered on the 23rd. When it didn't arrive I called and got the runaround. "It's on the truck. Wait...it's not on the truck and you can come get it"...and so forth and so on. Today I've called again and have finally been told the truth...they lost the package. It was diamond earrings for my daughter. So I've contacted the company and they will file a claim with UPS. Meanwhile, still no earrings. This is beyond ridiculous.

UPS failed to notify me of a package they were delivering in an appropriate amount of time. They claim to have tried Dec. 20 and Dec. 21 and no one was home. I have been home in the afternoon both days. They did not leave a note on the door. Instead they sent a notice by mail that took six days to get to me. That leaves me two days to respond. I did receive a phone call around noon Christmas eve about the package and I asked them to deliver it on Tues. They said they would but instead will deliver it on Wed. Poor communication all around.

My ex-husband purchased 2 days air delivery $125 on December 21st for the presents to arrive on Saturday but that never happened. They got the presents today Tuesday December 26th. I spent the entire Saturday looking through my window waiting for a truck that never arrived. I finally called Saturday evening since in the tracking it said that arrived to Dallas on Friday night 11:00 pm to find out I was talking to someone in Guatemala. UPS' all American Company customer service is outside the US, who told me that there was no Saturday sticker on the box and therefore it will be delivery on Tuesday. Heartbroken I wrote a complaint to UPS who finally responded today Tuesday.

I was expecting a package to be delivered about 12/23 but I had to leave town on 12/21. When I checked to see what happened to the package, I was notified it was returned to shipper at the request of the sender. I never made this request. The UPS driver is stating there was a note requesting the package be returned to shipper. The UPS driver does not have a copy or the original note. I asked a friend to check the door and they did not find the note.

I come home to find the $2000 Pearl drum set I ordered sitting closer to the road than my house in the middle of my driveway. It said "Pearl Drums" in huge font on the huge boxes, so to guess that they would be expensive is obvious, even to the passers-by who would want to steal them so conveniently sitting near the road! Not to mention the bass drums were damaged because apparently they were so ruff with them that it put a huge hole in the box!

Ordered, paid and billed for an item that was supposed to be shipped in 3 to 4 days from California. Package spent 3 days in California before departure to the east coast which took 2 days to arrive in Philadelphia, Pa. (3 hours away from destination). Then the next day it traveled to Baltimore (1 hour and a half away). So here it is Dec. 26 and I still don't have what I ordered and paid for. I have emailed UPS twice and only gotten the auto response that someone will look into this immediately and have heard nothing more.

I had an express delivery for X-mas for my child, but the driver guy decided to go home and say that my address is not correct. So my 5 year old son didn't get his gift all because of somebody was too lazy to deliver!!! Thanks ups for screwing X-mas up.

Next air delivery means next day. Called customer service, big joke, package in truck on the way. Waited all day. Called customer service again. Package in warehouse. Waiting for me to pick up. Overnight has turned into 6 days. I will not do business with any company that uses UPS. If you're a business that uses UPS you will be boycotted.

I exited my building and see a missed delivery post as I shut the door behind me, only to find it was for me! I hadn't ordered anything so I wasn't expecting a delivery. Besides, I was in my unit the whole time and my bell was never rung. I phoned an agent and voiced my frustration with her. She typed a bunch of gibberish and assured me she requested a callback to me with options of re-delivery. I was at the gym and running errands with the phone on me the whole time, even periodically checking the display for good signal strength, etc. (I even avoided going underground in a subway.) Why is there another missed delivery note on my door when I get back home?

Sent a package to family via 2-Day Shipping, paid high $$$ for the shipping fee and it's not delivered on the day it supposed had been delivered. Called customer service (which is a disgrace to an actual customer service), was put on hold twice so that the agents could call the "facility" just to not pick the phone back up, leaving me on hold for over 30 min each and then simply hanging up on me. At that point I was furious, because now I spent altogether nearly 2 hours on the phone for nothing, so I call again.

The service is horrible. I paid to have a package delivered by Christmas. The carrier Never delivered it and UPS did not try to accommodate me at all. They only offered to have it resent after the holidays. This is the very last time I will Ever deal with them again and I advise anyone else not to either.

I paid for 3 to 5 day shipping and twice it's been messed up! First it was somehow forgotten to be put on a plane, then for them to mess up sorting it! It went from just minutes away to now hours away! I call and some foreign person tells me it won't be here until next week! Was going to use this for Christmas for my kids and that's over for them so THANKS, THANKS SO MUCH FOR RUINING CHRISTMAS FOR MY KIDS!

I ordered a product from Shutterfly 2 weeks before Christmas and I was not given the option to choose who shipped the package or else I would have chosen USPS - as I work for the company. First and foremost, it is important to mention, I have NEVER once written a review on a company, until today. I have never been so angry with a company and their customer service.

I took two folding commemorative sports chairs to the UPS office in Toronto to be shipped to the UK. One young kid in the shop said he couldn't pack it for me till later that day which was no good as I was flying to the USA at lunchtime but he said he could sell me the box etc and I could wrap it myself. He weighed the chairs and box and quoted me a price and left me to pack it myself in the middle of the store. An hour later I had it done and he weighed it again - this time the price was almost double but by this time I was out of options to paid the exorbitant price. He filled in the customs form which said they chairs were a freebie so had no value.

Ordered two identical items from the same company at the same time. Received shipping info on the first one the following day, second one the following day after that. First one was scheduled to be delivered on the 23rd and second was scheduled to be delivered on the 20th. Thought that was kinda weird but just assumed it was from two different warehouses. Received package number two on the correct date, checked tracking on package one and it now says "Shipping info not available. Try again later." Called the 1-800 number on the bottom of the page and I'm told the item "has been lost somehow". Agent confirmed the package was last scanned on 12/16 in California and hasn't been seen since.

UPS changed address because they could not find address. They delivered package to a complete different address in another zip code. Instead of Malvern PA they delivered in Greensburg PA. Seems like they just wanted to get rid of package. They could have called supplier to find what they can do but stupid UPS CEO has not trained his people right. They changed address and delivered to Greensburg PA.

I am so disillusioned with UPS. A simple delivery, from Phoenix Arizona to Laughlin, Nevada. Golf clubs shipped Monday, December 5, to arrive in Laughlin Wednesday, Dec. 7. This is less than a 4 hour drive by vehicle. UPS driver picks up golf clubs, has the printed tracking label, and advises that he will put the label on the case, so it will be affixed properly. UPS sends clubs to Bullhead City Arizona. Excellent, Clubs arrive Dec 6 in Bullhead; final destination is a 20 minute drive across the river. However, from that point on, this tragedy of errors and service is unbelievable.

Sent 2 pkgs UPS from Staples, Goshen, In. to Ups in New Orleans, La. $74.67. Requested it held there for pickup. My Son went to pick up the packages and was charged additional $30 before he could get them. Unbeknown to me UPS said their franchises can charge additional. So it cost me over $100.00 dollars to send Christmas presents. So just making people aware of additional charge you get soaked with through UPS. Will not use them next time.

UPS transfers packages to your local USPS location and has no way of tracking the package once they've thrown it over the fence to them. My package was sent by the shipper 10 days ago and UPS transferred to the local post office on 6 days ago and I still do not have the package. So now it is lost, I am out the money and item and time. I will tell every company to not use UPS or else I will not order from them. Customer service was of no help. UPS should have staff available to follow packages through from beginning to end but they say there is no way for them to do that. Bad business practice.

I just wanted to report on the customer service I received at the Depot branch in Lenexa on Friday 12-16-2016 at 4:30 PM. I had taken my packages in that I was sending four to be exact, I realized that I did not have the correct wallet, so I had to go home and get it. The man helping me was nice and said "I will put your packages aside and help you on return". When I returned 15 minutes later I walked in and maybe one other customer was there and employees one of them be the woman I am complaining about, she had auburn red hair glasses and it was in a ponytail in her 40s maybe. She was very rude to me obviously had no clue what I needed help with.

The last few years have seen a huge decline in the handling of packages across all delivery companies. It is getting really annoying to constantly have beat up packages delivered leaving you wondering if your item is intact. My most recent experience was ordering through Home Depot. I ordered a TV cabinet online and it was shipped via UPS to the store. When I picked it up, the box was heavily damaged from shipping. Unfortunately for me, two of the main parts had major damage. I now had to wait an additional two weeks for the company to send replacement parts. Again the packages showed up at my house beat up. Again, one of the parts had damage. Thankfully it's only cosmetic and I can use the cabinet, but when paying $600 for an item, you expect not to have to fix/hide damage.

Package was not delivered because required signature, which was on a Thursday. Attempted delivery made again on Friday. Both attempted deliveries were at a ridiculous time, 11:30 a.m. Seriously? I have a job that I have to be at by 7 a.m., like most responsible people. They did not even bother to try a different delivery time. That was not my biggest issue. Called on Saturday to hold the packages at a UPS location, and specified THREE times to the person on the phone that I will be picking them up at the UPS location the following Monday. THREE TIMES!!! Monday comes around and I get an email that states that there was an attempted delivery at 11:30 a.m. I had specifically told them to hold the packages!!! I call UPS, and am told to wait an hour for a phone call that will tell me when I can pick up my package, because it on a truck somewhere. Never got the call.

My apt is directly behind house. My address clearly states APT BEHIND HOUSE, yet with most of my packages they carry them upstairs to the main house. Today had heavy furniture delivered. They propped the boxes against the garage door, blocking it. I called UPS customer service - too bad, they won't do anything about it, wouldn't call the driver back even though still in the area.

Driver will not deliver to my address, drops packages off at UPS store, I have to retrieve. Very unhappy man, seems unhappy with life, takes it out on customer. All delivery trucks have delivered to our home for the last 13 years, even 3 different 18 wheelers in the last few months. No complaints, until this particular driver. I reported his demeanor and disgruntled ways and the UPS sites said there is nothing they can do about him. That is just the way he is. He has his company over a barrel stating he won't deliver and they let him make the choice. I will never choose if I have a choice UPS.

Call centre and website do not have the same info. Website and drivers’ info does not get updated to correspond. You can never speak to the same person so you have to explain a very long story each time you call. Invoices not sent for payment when asked to be sent. A cost to query import duties and VAT. NO exchange rates disclosed and the costs are wrong. No one willing to help and no call back. Shop name not on invoice so delivery made to an empty lobby 1 meter away from SHOP DOOR. No way of contacting the driver. 4 deliveries when there could have been one. In London for a week waiting for delivery then reroute parcel to Sussex as I can no longer wait in London for this very unsatisfactory delivery. Went online on Sunday to confirm that delivery was updated to the Sussex address - IT WAS. UPS delivered to the London address today - NOT SUSSEX as stated online!

Twice merchandise I ordered delayed several days because UPS couldn't figure out why the zip code didn't match the street address. I think the US post office couldn't have screwed it up any more than that.

This is my third experience to have a package being bounced around either from city to city or state to state before I get it. The first time, I can excuse and the second time, I still can excuse them but this time it went from California to Oregon and back to California and went to customs clearance twice back and forth as well delaying it for a week when it is express service to be delivered within 2 to 7 days.

When I took my property to UPS (U PIECES OF **) I was very specific on how I wanted my stuff packaged. I even took my own bubble wrap, but no, the person who processed my stuff didn't follow my directions, and made a bad choice. Instead of packaging in 4 boxes it came in 2 LARGE boxes. I'm disabled. Too hard for me to pick up. So when I finally picked up packages the gal at the UPS store dropped the box. I asked her "please don't throw my stuff," she replied "I'm not throwing your stuff." I replied "drop, throw I'm not going to split hairs w/ you," she replied, "it's so heavy." Well all the more reason it was supposed to be put in 4 boxes and the box the eqpt. was in was wrapped in a plastic bag in the outside corner. No bubble wrap. Just those dumb styrofoam packaging.

Holiday cards ordered Dec. 1, order processed by Shutterfly Dec. 5, sent from S. Carolina to NJ, where I live Dec. 6, sent from NJ to CA, no one knows when or why because it wasn't track so all the while the tracking still said NJ. And they did absolutely nothing about it. Their lousy offshore customer care center in the Philippines reads from a script and hangs up if they don't know the answer. They even said they could do nothing because I had not paid max shipping fees. I didn't pay max shipping because I ordered in plenty of time had they not lost the package.

I paid $46 for 1 day express delivery of an item valued at $50. When the parcel arrived 2 days later I was charged a customs brokerage fee of $24 with no prior consent. How is that reasonable? I live in Alberta, Canada and our goods and services tax is 5%, so why did I pay nearly 50%? UPS are thieves as far as I'm concerned.

I was expecting a microwave delivery. My address is 5104 and UPS delivered it to the building across from mine 5041. Unable to lift the box I had to push it across the courtyard. Then wait for a neighbor to bring it upstairs to my apartment. Last summer, I ordered a ladder and another item that weighed 35 lbs. Both items were left in my hallway and I had to struggle to bring them up the stairs! I've included the tracking number for the misdirected item I received this week.

I had a package to go back from Zappos that was told to me by Zappos that UPS would come by on the given day and pick up my package. I had my package out at 7 a.m... It was left there all day until 6 p.m... I brought the package back in due to obvious reasons and shut my garage door. No one ever knocked or rang the doorbell with 3 vehicles here and even had the gall to open my garage door and leave a slip taped to my door. Nowhere on the slip did it say he would make another attempt, which Zappos had told me UPS would make 3 attempts to pick it up. Instead a return label was left for me to either take to UPS or call myself and schedule another pickup. Very poor service considering we were here with lights on and vehicles here! I can't get over that he opened my garage door without permission! Now undue stress on me to get package back. Don't appreciate this.

I placed an order with Levi's.com beginning of December, they shipped UPS to me. UPS said order was delivered, well not to me, no one at UPS would look it up. Finally Levi's checked UPS's shipping label against their shipping label and found out UPS attached the wrong label and sent my pkg to Mass. USA. Levi's resent the order. And it sat in a UPS facility for days and days.

I have purchased from three different retailers over the last month who have all used UPS as their means of delivery. When I check my tracking on a package that was shipped out a month ago, it kept saying that the package is being rescheduled for delivery, and no available date was inputted yet. After waiting over a month for the package, I finally called the store where I purchased the item and informed them of the situation. They then called UPS who updated the status to "lost/stolen" and until now, I have no idea what is going on with the package. When I try to contact UPS as it is not the only package that seems to have been lost or stolen, no one has an answer to my questions. Their reps are rude, and literally repeat everything verbatim from their tracking website history as if you are incapable of reading the statuses yourself.

I am waiting on 3 large packages. I left a signed consent for the first delivery. They didn't leave the package since they said two people needed to lift the package. There was no mention of this when I ordered the bed from Wayfarer. I set up a different delivery for Thurs. I was home all day and discovered he had come in the morning and not even knocked. Getting really annoyed I called back to reschedule for Tuesday December 13th. I was home all day and the only package that came was the mattress for the awol bed. I just called them to complain and reschedule for Thurs on my next day off. They never phoned me to tell me that my package wouldn't arrive today. They offer for me to pick it up but I don't have a suitable vehicle. I hope they deliver Thursday since this has been a very disappointing and frustrating experience. I think Wayfarer should consider a different courier.

I returned 3 packages to the UPS driver on Dec 3 and 2 days later packages were left back on my door step without contacting me. I am disabled so I know I was home. I called Amazon on Dec 6 about another pickup, I was told it would be picked up following day. Dec 8 I called Amazon again and asked packages to be picked up again. Dec 12 I called Amazon again to have packages to be picked up. They are still on my porch today Dec13. I will continue to complain about this to all superiors at UPS. I work for Amazon customer service returns for 8 years now and I will be bringing this personal experience up at Amazon Corp. next week. This is a prime example of why Amazon will not be using UPS for Xmas deliveries next year and will soon be terminating all business with UPS.

My package was supposed to be delivery on Friday December the 9th 2016. 4 days later they still have not delivery this package. They had me on hold for 40 minutes. After all this time they came back to tell me that they may deliver at 3 pm but not sure if that is possible. If you have an urgent package, please don't make this mistake of using UPS, they will not deliver on time and their customer services it is terrible.

In the past two weeks I have had two packages that were "missing" meaning that they left the store and were in the hands of UPS but I never received them. The first package was missing for almost a week and UPS never even tried to contact me to let me know it was missing until I contacted them. The second package was stated as delivered and signed for which is a lie because I have everything delivered to my job and I was sitting at the front desk at the time it was so called delivered. UPS has not done anything about the problem and has stated to contact the shipper. Now my packages are gone and the items that I ordered are no longer in stock or on sale. Not very pleased at all.

Whatever you do.... don't sign up for "My Choice UPS". This is a relatively new scam program by UPS to try and get you to spend more money for delivery of packages. While it can seem to have some benefits, UPS doesn't end up delivering on those promises. They are trying to sell you delivery times, vacation holds, etc etc... all for extra fees. Even if you do sign up... they don't end up being able to accomplish what they promise. They struggle just to get packages delivered... not a big fan due to their poor handling, delays, and snarky customer service. Unfortunately, until Amazon of someone else (maybe USPS) gets into decent competition, we are stuck with this crappy company.

I bought an item on eBay, and the seller sent via UPS, no signature required. UPS status showed package processing started 11/22/2016 at Newark, DE. It arrived at UPS Commerce City, CO center on 11/26/2016. UPS status indicated attempted delivery on 12/01/2016, but package was NOT delivered. Reason: "The company name or receiver name is incorrect" -- then they changed it to "receiver has moved". (*NOTE: NO notice was left on any of the doors of attempted delivery -- they used to leave an "info notice" -- but no more).

So I made a purchase that was being shipped from Italy and the store uses Next Day Air Saver and UPS received the tracking information and was ready for the package on 12/8/16 at 6:13 p.m.. Now Friday 12/9/16 I was waiting pretty much all day for my package to arrive and never received it. Initially when checking the tracking it didn't show the estimated delivery date until I logged into My UPS and it said Friday 12/9/16 was the expected Delivery date. Now it Saturday the 10th and the tracking information hasn't been updated, it's still on the "label created stage" so what's up with that?

I recently sent a parcel and when I dropped it off and asked for a confirmation of parcel sent I was told that there is a two dollar charge for printing a receipt. I told the man that this is not fair as the shipping was paid by the supplier who provided the shipping label. All I wanted was proof that I sent the parcel and was not willing to pay 2 dollars for what I feel was a common business transaction. Very poor customer service and nothing but a money grab.

UPS has stopped delivering packages to my house. Their system does not track. They claimed my UPS Choice preferences had been erased... When I checked, they were still there. Clearly there. There is no way to tell their system that you do not want packages delivered to an "Access Point". So, that's what they do, claiming that you are not home. Yesterday, I was home all day, writing. No driver came to my door. They lied about where the package was. I had to go to a mailbox store 2 miles away and stand in line to get my package. I complained to their phone line and then to the local office. No one will do anything.

Ordered a platform oak queen bed from Home Depot. It was shipped in 2 packages, 1 weighing 80lbs and one weighing 64lbs. Initial tracking showed scheduled for delivery 12/6 and Status "In transit" (which was defined as scheduled delivery between 9 am - 7pm). The UPS driver pulled up at 1155 am in front of house, then just drove off. I chased him down the street where he stopped and said he had my address but the packages were not on the truck. I called UPS and did not get a call back in the hour promised. I emailed UPS and did not get a response in the 4 hours promised. I live chatted and was finally told package was left behind because it would not fit on the truck because of volumes of xmas deliveries. I ordered this Nov 30 by the way. The chat help said it would be rescheduled for 12/7 end of day. I saw the UPS truck pull up across the street, nothing for me however.

I paid for Next Day Air on Dec. 6 and was told I would be receiving my order on the 8th... Today is the 9th, but I haven't received it yet. I would get a confirmation stating it would get delivered, but hours later, they would send me another message "Delivery due to operating conditions, your package may be delayed. Delivery will be rescheduled." I also have a few orders that hasn't got delivered as well. Keep on getting the same message within the past few days that my order is "On Vehicle for Delivery Today" but hours later... "DELIVERY WILL BE RESCHEDULED or INFORMATION UNAVAILABLE". It's very frustrating.

I had to send out Christmas gifts to family! Delivering to different parts of Maine and Hawaii! Kimberly was the individual who took care of me. Of course other customers were in and out while I was there also! She was extremely professional and suggested a choice of prices and time of arrival! Which is very stressful for myself at this time! She handled everything in such a short time! Thank-you UPS for hiring Kimberly, you should have her train others! Very wonderful experience!

These guys basically use usps in backend to do their work. There is no point of using ups anymore. Usps is the one who does all work. You basically pay ups as middle man and make your life miserable. This company should be awarded to be more awful company in this year.

UPS has recently changed to text alerts. Great concept. More times than less is there any problems. There is a new program to sign up for in order to keep in constant communication with delivery... access point, emails, and text alerts great idea.

1st packed delivery to somewhere. Lost. But UPS website say left at my front door. My camera show no UPS man at all. I don't 2nd packed lost again. (Day 2) So I change delivery to UPS access point, then I will pick up from there (same city at Anaheim). (Day 3) That night, packed already at UPS Anaheim just wait for delivery tomorrow. (Day 4) The day after UPS move my packed to other city and schedule delivery for after one more day. (Day 5) They move packed back to Anaheim. (Day 6) Packed ready for pick up at UPS access point. What do you think when I paid for 3 days delivery. Then they took 6 business day (plus 2 days weekend is 8 days) for delivery without refund my money! USPS and FedEx never happen like that! The 1st packed get lost. I make claim and waiting for their response!

I am a UPS "My Choice" customer. I ordered a computer from a company that used UPS so I used "My Choice" to schedule a drop off at a UPS Access Point facility because of signature being required. I also checked to receive notices through text. Not only did I not receive texts to inform me of delivery, but UPS delivered the package to my address. When I called UPS last night, I was THEN told that the Access Point location would not accept the package because it requires a signature (???) Well, even if it does, why can't the Access Point location hold it for me to sign??? I then stated I work full time and need the delivery around 6pm. Today, delivery attempted at 2:02pm. Called again and immediately asked for supervisor - took 19 minutes before one came on the line.

Delivery of item purchased from Macy's scheduled for 12/6. On 12/6 PM learned due to volume item was bumped to 12/7. 12/7 came and went and no delivery, and no communication from UPS to indicate such. Now delivery is anyone's guess, and Macy's will not cancel order because it is out for delivery. I'm now out over $400.00.

I have shipped with ups also USPS and by far UPS beats USPS by miles. I usually get my shipments on time. I know it is more expensive to ship with UPS - it is worth it. I have sent packages with USPS to save money or so I thought and I ended up losing 2 packages which I had investigated and got no where. I will spend extra to send my packages by UPS. You rock UPS.

UPS is possibly the most inflexible and inconvenient delivery service I have experienced. I signed up for My UPS so I could receive text messages regarding delivery updates, change delivery options etc. I entered our vacation dates on their scheduler so they knew not to deliver during that time, but they scheduled a delivery on one of those days anyway. When I changed the delivery date they charged me for the change. I waited the entire day on the new delivery date (I barely even went to the bathroom for fear I wouldn't be able to get to the door!) but they never came and never texted to say they wouldn't deliver.

For years, because UPS has not wanted to deliver packages down my sandy driveway they have delivered my packages to a company down the street. This wasn't a problem, although I began to get the feeling that they were getting annoyed at this process. I then began only having packages sent to my house on occasion. Then I ordered some Christmas items from Kohl's which was delivered in 4 different boxes. One the post office delivered. The others I waited for, and waited for. When 14 days since I made the purchase passed, I looked up the tracking and this is what it said: "Receiver to pick package up." Yet, nobody contacted me. The same day they posted a note that the package was undeliverable due to the incorrect address. They know my address as I recently saw a truck go down the road recently and it's on Google Maps.

I will never use the services of UPS again, and this is why. I was expecting a delivery for an order I placed with a company in California on December 2, 2016. The package was late in arriving, and when it finally arrived on December 5th it required a signature, which wasn't listed anywhere on the UPS tracking screen. Anyway I wasn't available for the first pick up as I am a school teacher and don't usually get home before 4, okay I had no issues with receiving the package on the following work day (Tuesday). So I had my mother come to my home to wait for the delivery on the following day, as I had to teach all day, and I needed to prepare for a business trip on the following day which would put me out of town for a week and unable to receive the package, which I needed for my trip.

I heard a noise at door went to door. The big box UPS just dropped, was my office chair I ordered. Box clearly damaged, parts sticking out and UPS driver just thought he drop it like that and take off, got him to stop and told him "see it's damaged." I don't want that like that, so he took it. I read on UPS site his return report, he wrote I did not want the product and returned it - an outright lie, nothing about returned damaged item, and UPS won't correct it. I called twice. Guess UPS wants their delivery fees from shipper, was fingerhut. I notified them of course and called UPS that's their policy they won't correct the writing that it was returned delivery was damaged, and can't believe ups would even try to deliver this in this condition.

I received an email on 12/05/16 about a package being delivered 12/06/16 between the hours of 2:30-6:30. I was home and no one came and I also got a email saying that they missed me around 7:30. No one rang my doorbell that has a camera for this very reason, nor did they leave a slip on the door. Very poor customer service.

Seems to be the one most used. I shop a lot online and it seem most companies use this shipping company. I like it because I have never had a problem with my packages and delivery has always been on time. I would like the price to go down but I'm sure that is not going to happen.

Not often do I run across poor customer service and poor business excuses, but UPS has proven to be the worst parcel service provider ever. I have had nothing but excuse after excuse from them. I have three packages that I've been waiting on and every time I contact Customer Service their excuse is that the holidays are the cause of late deliveries. I asked if this was the first time they've encountered this dilemma and their answer was no. I then asked them that if they knew this was something they've encountered every year why not put a plan into place? "After all customer service should be your main focus." No answer other than "We're sorry for your inconvenience."

I am still shaking... I heard my dogs barking and went to the front door, and it was the UPS man, bringing a delivery. I tried to keep my dogs back, because the package delivery required a signature. The dogs slipped out around my legs, and barked at the delivery man, on the front porch. He proceeded to yell at me, and accused me of letting them out, "WHY DID YOU DO THAT!!!" I apologized numerous times, and told him my dogs have never bit anyone, and that they slipped past me.

I ordered a computer from Refurb4Less order number **. It was shipped on Nov 25, 16. UPS sent me an e-mail stating the delivery would be on Dec 2 but then they changed the delivery to the 1st so I arranged to be home by taking a day off from work UPS then emailed and rescheduled delivery for the 2nd which conflicted with someone being able to receive the package. I called and spoke to supervisor Harry who notified them to reschedule where to send the package now to my office so I could receive it. Harry in their office made an error and had the package held at their pick up facility. When he asked if I wanted it held I told him that was not an option. I did not have transportation to Orlando and I am unable to pick up so please send to my office instead. The package did not arrive so I called again. This time I spoke to supervisor James who told me he would take care of it but it would now be Monday the 5th before I could receive it.

I will never use UPS. Ever promise me I mean that when I say that. I have never had the worst experience from a shipping company. I was supposed to receive a package and sign for it, they notified by email since I had notifications setup that my package would be delivered on Thursday so I took the day off so I could sign for it. I waited all day and no package so I contacted them very upset. They guaranteed me it arrive the next day. Well Friday comes with a notification the package was on the truck out for delivery and again waited all day and no package. Again I contacted them again this time livid with their ** of making me wait all day again. This time I even emailed them a complaint about not getting the package. They emailed me back and said the package would be delivered Saturday... Again I wait all day and no package. Now I am totally done with UPS. Waited all day and no package.

I waited around my office all day tracking and waiting for UPS to deliver a package. 12:00 rolled around no package. 3:00 rolled around no package. Then I called. They said package is on the truck en route. OK then 5:30 came. I decided to call and asked were is my package. They then told me that the driver came by my business at 5:30pm and said that we were closed. NOTTT. My business is open 24 hrs a day. I was in front of my door talking to business neighbors from 4:40. Till then also he never left a sticker lying **. Well now they told me after calling them over 5 times that I will have to travel 40min on the other side of town to pick up my package from the distribution center. Join me. Let's boycott UPS which stands for "useless parcel services". It sounds like the guy didn't want to work. That's why immigrants coming from other countries want the job because Americans are lazy.

Quick, efficient, delivery always on schedule. UPS always gives me great delivery service. The packages they deliver to me are always on schedule and they always keep me informed when delivery should be arriving and when packages are delivered. Also, UPS also delivers my packages according to my request if I am not able to personally receive my package.

Nice people... Yea right. They break stuff and don't care. If your package weighs too much they won't deliver it so you may as well just pick it up. Lazy scummy workers. People need work, fire those clowns.

This Black Friday I had the misfortune of every single one of my packages being shipped via UPS. 4 out of the 7 packages have been delayed. Packages that were shipped from about 45 minutes from where I live have taken over 2 weeks to deliver, and I still haven't received them. Shame on websites that claim that 2-4 day shipping, then ship with UPS. It's a surefire way of your package coming in long over a week.

Better rates than USPS, faster delivery. Better prices, faster delivery, friendlier people... Much better service than the Post office.

UPS is making it impossible for me to receive my packages. Unless I quit my job and sit at home all day waiting, I will not get them. I had several packages (which included Christmas gifts) that were to be held for pickup at a local UPS location. I used their online delivery change system to have them hold it at the location. I work FT so there is no way I can come pick it up right away. Some of my items were delivered to the location on Monday 11/28. They were marked "refused" and sent back to the shipper. I didn't even have a chance to come get them! I went on Friday 12/2 and they were gone. I was told the driver "decided to put the packages back on the truck and return them". Why he would do this is unfathomable. Some packages were delivered later in the week and I even received emails saying I had until 12/5 or 12/8 to come pick them up but they had already been shipped back.

My claimed was taken for granted. I didn't get any calls apologizing for punching my shipment and breaking my item in the shipment (got it on video). Over the years of using this company, I have had nothing but bad things happen one after another. I just don't have any more trust in them nor do I wish to have business with them. There has been plenty of times where I have caught the driver on my route to mess up my shipment, as in hit it with his fist in an intention to break my items. Just 3 days ago, my shipment was late, 2 days. I was supposed to get it on a Wednesday I end up getting my item till Saturday. I was told that it was a technical error. Customer service told me it was because of the flooding happening in the East Coast. And lastly the manager on duty at that time told me that Amazon had never sent the item. 3 stories 1 company. UPS they really need to get their facts straight.

UPS has given an awful service to a patient who needed the medicine on time. Patient wasn't notified that UPS center will be closed during weekends and medicine will not be delivered on time. This is unacceptable and UPS Hayward Center has failed in doing their job.

I have never used UPS before to ship my packages. This was the first time and I HATED it! I shipped with next day air service guaranteed by 10:30am and guess what - it's been 3 days and I don't know where my package is. Called customer service couple of times and they are bunch of lazy people to call. They won't even bother to find out where the package is. Those were really important documents and were suppose to get to a business by Thursday morning (I shipped on Wednesday). Now that it's Saturday no sign of my package. All it says is arrival scan (2 days ago in NY) and the expected delivery date is not available. You got to be kidding me! I have a flight to catch in couple of days and those documents were something that I need in order for me to travel. I shipped it with a return label but guess I would need to cancel that, ask the business that I sent my documents to, to ship me via FedEx only a biggggg ONLY if they will find my package.

When I ordered from Amazon, I was forced to use UPS. I now always contact Amazon and ask for a different shipper every time. It is that bad, I recommend you do the same. I ordered 3 different packages. First one, I got an email from Amazon (not UPS of course) telling me they gave me a refund and the shipment I ordered would not be coming. Second one, they lost it and I had to contact Amazon for a refund. When I reordered, I made sure to ask for USPS or FedEx.

UPS never makes a delivery. Previously I went to UPS located on the Plaza at KCMO to retrieve package. The Manager was so ignorant. I got a text from Amazon stating UPS signature delivery required and no secure location to leave package. I should have received my package within 2 days. UPS Manager stated will redeliver for the third time after waiting 5 days on Monday. UPS has never attempted to deliver the package. The post office managed to deliver the package to the Management office or leave a delivery slip, but UPS did not do so. I hate UPS delivery service.

Didn't received my package so filed a claim. Was reimbursed. Desire to please in my experience. On time in general. Good service. Pleasant drivers/delivery people.

Has anyone actually received a package from UPS? I was trying to contact them for a week! 2-3 hour hold times. Must be a lot of people complaining. I finally get on the phone, and the rep rushes me off within 2 minutes. "Call the sender, sorry. Bye." I'm pretty sure I called the sender, which is why I'm calling you. Hello? What kind of disrespectful crap is that?

Three times in the last few months UPS has failed to live up to my expectations as a leading shipping provider for my business. The first instance we had a package overnighted to us from California and paid a hefty sum to do so. When it didn't arrive the next day we called to find out what was going on. After talking to several different customer service representatives we finally found out that our package was sent to Indianola, Iowa instead of Indianapolis, Indiana. The package was addressed properly when we finally received it, three days after it was supposed to be delivered. The second instance a package that was supposed to be delivered next day as well somehow didn't make it onto the truck that morning and we had to go pick it up at their main hub location.

Package was not delivered on time. When tried to track they said will be delivered sometimes today. Clients already sitting at home for the second day waiting. Talk to 4 supervisors. Same answer, "They do not guarantee time or DAY of delivery". Highest supervisor I got name is Maria **: The same answer. They do not care. Stay away from UPS.

UPS has many more stores to take my packages for shipping. Delivery folks are mostly good natured. I can count on UPS to get my packages delivered on time weather permitting. Great to do business with.

If you're waiting for a delivery that is anywhere near the window that UPS provides, you are going to be sadly disappointed. They do not adhere to that window in any respect whatsoever. It is my experience that they deliver their packages when they see fit. Mostly as late as an hour and a half from the last time it was suppose to be delivered. Do not use UPS under any circumstances if you need the package delivered on time.

I requested my first UPS pick up for Wednesday between 8 am-2 pm before we went out of town. They confirmed they would be there and I was home until 3:30 PM. They never showed up. I called the next week Tuesday to reschedule a pickup and they apologized saying they came Wednesday at 8 PM and would have someone from UPS call me soon to schedule a pick up for tonight. 20 minutes later my phone rang and someone said they would schedule the pick up for today ASAP. I said I would be home for 2 hours and they have to come then. Right now it's been 3+ hours and nobody has showed up for pick up. I am on the phone with UPS who claims they cannot give me a time window for the pickup. I need to leave the house and wanted to make sure the pickup could come in an hour and half and they claim they cannot tell me and would have to have someone call me tomorrow to schedule a pickup.

Packages delivered that were clearly marked fragile, thrown on the porch. I was sitting right in front of my open door and the package was left without even knocking, in the rain. Package was pushed up against the screen door and couldn't open it. Second time, tool set was thrown on the porch and tools were all over. This company hires idiots and will not deal with them again. Be careful who you hire, they stink. $1,000.00 camera left out in the rain without even trying to knock.

I've never had an issue with UPS. Have 1-3 deliveries per day and they always pick up on schedule. Easy to do business with, track and reach by phone if necessary. For whatever reason, I've never only had damaged packages with the other large shipper. Never UPS.

Good service. I am, as many people, addicted to my online shopping. I've gotten to know the delivery man like most people know the mailman. What I like about UPS is you can create an online account and easily know where all your packages are at any given time. I've never had a package go missing like I had with the post office. Besides receiving, I also like to use UPS for all my sending. All who buy clothes online are familiar with the return process. Often these things are shipped in plastic bags that I rip off when opening, then regret and wish I had been more careful opening. No problem, my local UPS store has all the packaging and can recommend the containers and even pack for you. Plus you are usually not far from a UPS store.

My situation happened in 2010 when I inherited a large valuable 60 year old Heriz rug my mom bought 20 years prior. My experience is still relevant. I took the rug to a UPS store and we packaged it in two ski boxes and taped it very securely. I shipped several other boxes that day and they arrived, beat up as expected, but I packed well knowing their reputation. I shipped even more via the post office and saved some money mailing things with more sentimental value. Little did I know I would be wishing I'd driven from So. CA to NH to collect this rug. I was Sorry.

The freight comes in damage-free and on time. The drivers are friendly and will accommodate me when I need a special pick-up.

They could lower their prices to be competitive and take a little extra care when shipping/loading to avoid damage. Their speed is fantastic until they are required to hand off to U.S. Post Office. The drivers really make the company great. I really love UPS. They get a bad rap sometimes because the shipper makes an arrangement for them to hand off to local post offices for final delivery and it adds 3 days to delivery. I wish the shippers would just stay with UPS all the way through. I know I will always get my package quickly with them. And the delivery staff is always kind.

After dealing and having the worst experience with UPS today (11-25-16) I will not ever use or request their services again... I ordered 2 item online and had requested them to be shipped via UPS and got an email a few hours later with scheduled delivery date. On 11-23-16 only 1 package arrived, so I called UPS regarding the second package and was told that the package would be delivered 11-25-16 due to it being overlooked and not put on truck for delivery. So I said fine I'll wait, I'm gonna be home all day Friday. It works out... Wrong!!

Trying to be brief: Placed order, shipped to apartment building and for some reason UPS can't get in when every other delivery service can. So they left a note. I called and scheduled to pick it up myself from warehouse. I arrived before driver. After an hour wait they told me they've put it on another truck for redelivery 3 days from now. Again while I am at work so another missed delivery note is expected. And for what? How do I get my package? They couldn't tell me. I got customer service on the line, after another 40 minutes with them, I asked for a supervisor to file a complaint with, another 15 minutes of hold time before the call ended. No complaint was able to be filed. No package was received. I'm in a loop it seems.

So I just experienced the most dissatisfying, sad, up most incredible day with UPS. I have one package that was supposed to have been delivered and after no phone calls all day and driving nearly 20 miles out my way nobody told me that the driver to my package next door to my house. I was told it would be at the UPS store and then not to go there. Pure frustration from a company that claims to be all about the customer. I would never ever deal with UPS again. If I order something and they deal with UPS I will cancel the order. They don't even deserve a corner of a star.

Most of the time the UPS do not deliver my package on schedule. The delivery person will lie and say that the receiver is not available and I was home all day waiting for my package. One time I paid to reschedule my package to be delivered at a certain day and the delivery person still did not come. The delivery person sometimes leave the package at the door for someone to take it. UPS delivery is no good!

They are on time, brings package to door and is polite and friendly. UPS never brings junk mail. USPS brings 16 ounces of junk to one ounce of wanted mail. FedEx is a distance second. It doesn't always bring the mail to the door and either leaves it outside the gate or tosses it over the fence.

First off I will never be using UPS services ever ever again because they suck. You hear me, suuuccck! Once upon a time I was the proud owner of a beautiful Samsung 55-inch 4K curved TV that the UPS ** destroyed!!! Now get this it was a $1,400 TV as to which I even insured it for that much as well when I had it shipped from (Kingsport, TN to Tempe, AZ Sept. 2016). Somebody broke my TV, I filed 3 claims & they said that inside the box packaging didn't meet their standards but what's funny is I had the same exact TV shipped from San Diego, CA to Soutwest VA in Nov. 2015 & not a scratch on it when I received. Here we are around the holidays, plus I'm a US Navy vet & this is the thank I get. *smh*

UPS delivered a package to my house on 8/9/16... didn't knock on the door and I was home! Allowed someone else to sign for my package and take it. On 8/18/16 I called to find out what was taking so long for my package to arrive. That's when I was told it had been signed for on 8/9/16. They opened a "investigation" that took ten business days.

I find them to be the most reliable and easy to use. UPS stores are always nearby and the people there are always helpful. They offer options on how to ship and their tracking feature for packages is awesome. I also love that since I signed up for an account, I always know when a package has been shipped TO me, approximately when it will arrive, updates keep me posted and I even get notified that it's been delivered just in case I am not home - this way I know to check by my front door. No complaints from me!

Thanksgiving a time for family and feast unless you were unfortunate enough to have ordered your Thanksgiving dinner from Honeybaked Ham (HBH) with guaranteed delivered by United Parcel Service (UPS). Since my husband and I could not be in Tennessee for Thanksgiving, I ordered a $150.00 Honeybaked Ham Thanksgiving feast for my 84 and 86-year-old in-laws.

UPS is not reliable! I have a business account and depend on them to pick up deliveries daily. Their drivers are not dependable and report to UPS that they have picked up when they have not! UPS cannot account for the package because tracking does not begin until the package gets to the facility. They need to be accountable! So disappointing and frustrating after spending several hours on the phone three times in the past two months over this problem. I am going to cancel my account and go to FEDEX!!!

Driver ran over my cat. The driver nor local station in Salinas treated this incident with respect to what had happened. I live down a fairly long dirt driveway and new drivers frequently say that my address isn't valid even though I've been receiving my VA medications for four years. Also I was treated very rudely when the one driver killed my cat. The local station in Salinas CA insisted it wasn't their driver even though he was the only vehicle that drove down my driveway. The driver was mad that day because he was delivering several bags of big cat food.

There are unscrupulous people in this townhome complex that feel they are entitled to "leads" and that has involved harassing others who they don't want to be identified as the provider and want to be sure the other person knows not to mess with them. The carrier is happy to go along with this and have even them justify it by saying they are gathering information for law enforcement. Total garbage. This was my exchange with UPS chat today:

I was expecting a packaged to be delivered the day before Thanksgiving but I missed the UPS delivery person's first attempt and the delivery was going to be delayed till the day after Thanksgiving if not later. The gentleman I spoke to DeAndre, he was AMAZING and then passed me on to Claudia who was also amazing and they managed to track down the driver with the package and get it to within one hour of me contacting them, and the driver himself was great! I mean seriously, wow. That's just awesome, I'm so grateful.

This is unacceptable. I got a packaged missing last year and after making the report with UPS no follow up call or email was ever received. Lucky that I did found the packaged 2 days later. And yesterday same problem again. They deliver the packaged to the wrong HOUSE. And they were both a $400+. They need to make sure they get their job done.

I shipped a package from what I thought was UPS store... no their facility. UPS allows to ship their freight. Dropped off on Thursday noon, asking for arrival by Monday. Ground charge $27.00. I followed online their tracking site & Friday a.m. I saw the package was sorted wrong at Louisville, KY, their main sorting facility. I called Carb & was told that the package was corrected and would arrive on time Monday, & it would take a couple hrs to update online tracking. Monday came & no change. So I called again & was told this time that it wasn't corrected, & package was still going to arrive one day late. Now I cannot change appt package is needed for. Now UPS apologized and said I would receive a refund. So we waited till Tuesday for package to arrive, at 5:28 p.m., and called to get my refund.

I have a golden retriever who waits daily for the UPS guy to knock or ring the doorbell. The dog runs to the door, jumps up and looks for him. He makes it to the door in 1/2 the time I do. Today, I am at my desk, and I see the UPS driver getting in his truck. No knock on the door, no door bell. New lazy UPS guy and UPS did not about it.

If I could give 'zero stars' I would. I ordered perishable food for the holidays that was to be delivered on November 18th. When tracking the package UPS stated that the 'apartment number was wrong'. My house is very large and in a very well known neighborhood. Clearly, this was little more than a lazy, incompetent driver. The company stated the food would be spoiled due to the UPS delay so they sent a replacement via overnight delivery.

So I work from Mon to Friday. Not only do I work from I do my work in the living room which is 3 ft away from the front door. Also there is a window that looks out into the driveway. So as I'm waiting for my tv I check the status around 3 pm 3:30. Says "nobody was home. Will attempt again" which is hilarious because my roommate was home from lunch at 2:30. A well I was on lunch from 2:05 to 2:35. Driver says she arrived at 2:36 pm. So you mean to tell me UPS has invisible drivers and invisible trucks? There was no "sorry we missed you note" or anything. As well as I'm not deaf or blind as my blinds were open. So how did I miss a big brown truck which I would be able to see from my living room window? And how did I miss a knock when I'm 3 ft from the door. So basically the driver lied. I called, argued with a rep and supervisor who swore up and down the driver came by.

Mon, Tues, Wed, they tried to drop my package off but all 3 times came at 3 pm when nobody is home anywhere, if both people work anyway. Called them and said it has been sent to main building at Jane & Steeles location which took me 2 hours to get to by bus when there is 20 other locations in my area. Anyway, I did get there at 12:30 and was told that they were closed. Now why were they closed at that time? While I talked to the the person in Philippines that works for UPS they were not helpful at all anyway. I'm tired now of talking about it.

I have ordered a sim that was supposed to be delivered by Friday. Since the sender has given out incorrect information (Apt # 2 instead of Apt # 204), it could not be delivered on Friday. I understand that there was nothing wrong from UPS side. But the issue started here. I contacted customer representative Daniel via chat on Friday evening and I asked him to update my address and also said, "I am ready for store pick up because I needed the package." But since there was no store pick up for that particular office, I could not go on weekend to pick it up. Also, Daniel said, the package would be delivered by Tuesday.

My online merchant arranged for UPS to deliver an item to Singapore. When it arrived in Singapore, I received a call from UPS to pay for some goods & services tax before they can release my parcel. I explained to UPS that this item is not to be used in Singapore hence I requested to waive it for me. UPS then required the transshipment document details before the tax can be waived AND they informed that customer needs to do self-collection for the parcel. I was a bit shocked that courier company does not provide delivery to destination indicated per my initial instruction to my online merchant. But, I managed to persuade one of the UPS rep to do delivery for me once we clear the transshipment documentation as requested. I therefore linked my forwarding agent with UPS team to arrange the documentation. It was really a difficult process as it was my first time coordinating with UPS on such matter.

My husband placed an order that was shipped via ups. Somehow the package was sorted wrong and instead of going to CA it's on its way to CO. The shipping we paid for was supposed to have our package arrive at our home in CA by end of day today 11/16/16. UPS is now telling us that even though they sorted it wrong, we have to contact the seller to have them overnight the package to us, otherwise it won't be delivered till next week.

We ordered a part for our bike & paid for express shipping. Needless to say there wasn't anything express about it. It was supposed to be 2 day air & as we tracked the package we could tell it was going by truck...it has taken 5 DAYS so far. They say it will be here today, but we'll see. We will NEVER use UPS again & their customer service is a joke too. Everyone we talked to was very rude. If I could've given negative star rating I would have.

A year ago I had an issue with UPS. The "Customer Service Rep" told me to log onto the UPS website, create an account, and flag my address as okay to leave on front porch. This worked for three shipments. Now, a year later, I have the same problem. My account still says LEAVE ON PORCH. What is wrong with these people? I cannot fathom why in a nice neighborhood you can't leave a hunk of plastic and a book. Maybe if I ordered a Faberge egg I'd feel differently, but seriously? How many people are going to steal a cookbook off my porch? If you need one that badly, I'll give you my address. Get your act together, UPS. A PHARMACY in a different neighborhood is not a good place to leave a package. FEDEX RULES!!!

Good afternoon. I paid additional to have a very important package of documents sent by 2nd day air. The package never arrived on Tuesday 11/8 by 4:30 guaranteed as promised. I've been trying to get answers all day yesterday. I drove down to the Sharonville Ohio UPS facility to try to speak with Mary Beth ** loss coordinator, that she would be able to track my package better than the representative on the phone because she could see things into the destination that would be more accurate. I was told Mary Beth was not at the facility to speak with, that she was at a meeting. At that point I asked if there was anyone else I could speak to. The lady at the front told me that there was not, that my package was under investigation and there was nothing that they could do until they called me. I said, "I must speak to someone now. My package needs to be located before 7 o'clock tonight so I can get this rerouted through another carrier."

Freight truck drivers don't help unload the freight. They let my office lady do it. Had a pallet of boxes. Price going up for inside deliveries. More cost with less service. We be shopping for a new carrier.

They are lying thieves. I have a shipment that was shipped on 11/08 at 9 am for next day air, the customer service agent told me that it's not going to be delivered until the 10th and there nothing they can do or refund me back for the shipment I paid. WORSE service ever. Just stick with FedEx. At least they listen to your concerns and try to rectify the issue. ** UPS!

This was the worst experience I've ever had. After several phone conversations stating I would not be home at the time they deliver, gave a different address, they took it elsewhere. Then the guy I spoke with JARDAN ** was very rude, when I only ask for the address where it was, to the point he stated to call my vender at this point the package was lost when he knew where it was then hung up in my face. I called back then he gave me the address. Had to go there and pick up my package. This employee has 0 to no customer skills and shouldn't be handling business for anyone.

Awful experience. Don't use it. Packages promised to be received the next day and they are not. First document sent by air to be delivered next day and one of their employees sent it to another facility which caused a 1 day delay. Sent another package and was also supposed to arrive the next day and took 2 days. Very unreliable.

First, my package was not let on the plane in China, then the same thing happened in Korea. After that UPS scheduled my package for Saturday. I even got an e-mail saying that I have a package coming today, but no. Four days delay! I feel lied to by UPS. I've been told that I will get my package on four different days now and they were all lies. Unacceptable treatment.

Like many other reviews paid $30 for overnight service. Item took two days to make it on my local truck on 7:43 am. I called customer service overseas. Of course she said don't worry it is out for delivery and at 9:08 pm the website updated that I will get it Monday. If it actually comes Monday that is a four day old gift. No Saturday hours at the hub. If I want to drive 20 miles to get it I have to wait until Tuesday. To get back my $30 shipping the store has to request it. People please use the post office. Shipping jobs overseas and incompetent.

I paid for express shipping on a package, but made the mistake of not including the apartment number in my address. I listed the complex address correctly and I realized my mistake before they even attempted a delivery and called to specify which apartment they should deliver to. You would think it would be as simple as sending a notice to the driver, who would have to drive to the same place regardless just to find out they couldn't leave it there. Instead, they have to go through their automatic system that makes an address change delay the delivery until the next business day. In this case three days later. Now I don't have one of the gifts I was giving for my anniversary that is Saturday. USPS was able to change the address just fine. Why is this private company not as good as a government run postal service?

I ordered a case of wine and asked that it be shipped to my home, a condo complex due to the size and weight of the box. Our condos have a guard shack and 24-hour security. The guards always accept UPS, FedEx, and all other packages for us, and then we retrieve them when we are home. The UPS driver attempted delivery directly to my home early Wednesday afternoon. When I went online to track the order, I found out that UPS didn't bother delivering to our guard shack. Not sure the reason because all the guards are well over 21 years of age. I spoke with UPS customer service that evening, filled out the MyChoice form and requested that the box be left with the guard shack. Last night, I got home to find the driver pulled the same stunt and left a note saying another attempt would be made. By this time, I was furious.

I ordered some stuff from UrbanOG, I live in Toronto, and was charged an outrageous amount of money for shipping. I figured that as is the case with a lot of companies that I normally shop online with, that my stuff would be delivered to my regular mailbox like I'm used to with all my other online shopping and shipping. They went ahead and shipped my stuff with UPS (which was a surprise), UPS came to my house and told me that they wanted more money for 'duties'. After I calculated the cost of the goods and compared it with the shipping, I realized that I would be paying more than half of what the actual cost of the items were and so I declined the goods and asked them to send it back. They promised that they would; I notified UrbanOG that I declined the goods and asked for a refund once they got the stuff back. UrbanOG failed to notify me of any procedure.

I was expecting 2 packages which were supposedly delivered yesterday. Today a neighbor from an apartment building across the street knocked on my door with the packages and told me he found them on the front steps. He even pointed out that my address was clearly marked and wondered why they put it on the apartment building steps. I called UPS and the "Customer Service" rep proceeded to try to blame me by questioning whether my house is clearly marked (yes, it is), that maybe I wasn't home and the neighbor agreed to take the package (no, he was as confused as I was), maybe the driver confused apartment buildings (I live in a single family, the apartment building is across the street), and so on. Finally, she said she would speak with the driver.

I must warn any potential user of UPS that they are truly awful. Once something goes wrong their customer service is awful and it is intentionally designed and structured to make it impossible to learn anything about a lost package, the tracking number is a joke. I mailed an important package with UPS and all they could tell me was that it was picked up by their driver. Then it disappeared most likely stolen. Their entire customer service was a farce. DO NOT USE UPS. Try any other company. Not only are they unreliable but their customer service is designed to be a barrier to you getting anything resolved. It's not the agent. It's the system and the management. Their executive management must be incompetent.

I asked twice, once when I called before printing out the label and again when I dropped it off at a UPS store, if it would be delivered the next day (Saturday). I paid $60 to have this package overnighted. It then didn't show up until Monday and they refuse to refund the money that I paid, even stating that they physically cannot give refunds. It is a sad state of affairs when the US government runs a better business than an actual business. My company just switched out postage to UPS. I have now moved us back to USPS after less than a month with UPS.

This complaint is for UPS FREIGHT. I purchase two pallets every month and every month they deliver late or misplace my pallets. Today they deliver one and cant find the other. I called Yesterday to find out why they taking long and they said because they assume is a residency and they have to call to set up an appointment. I told them it is not a residence and its a company that opens from 8 to 5pm so they dont need appointment made and to note that down for everyone. STOP ASSUMING.

Just a couple weeks ago I ordered a package that was suppose to be delivered on 10/11. I check the tracking number and it said that a delivery was attempted to be made, which is not true. I was home all day, along with my father, and our front door was open all day. No one came by, there wasn't even a note on the door like they're suppose to leave.

I ordered a Medline walker. The box arrived busted up like it was thrown from a train. See the attached photos. I contacted the vendor and also American Express where I will get all of my money back. Apparently, from reading all of the review United Parcel Service (UPS) are a bunch of cheap crooks.

I recently ordered a tablet and it was going to be delivered to my apartment because the store doesn't allow it to be picked up at a UPS store. My apartment building is a place that you need to Buzz to get in. The delivery person ended up leaving my package (the tablet) outside of the door to the BUILDING (NOT my apartment) where anyone could get a hold of it. My neighbor saw it and gave out to me when I got home. So called to complain about it last night and a woman (probably a supervisor) called me back this morning. She didn't even get my complaint right. After clarifying to her why I was upset she turned the blame on me and basically said it was my fault for not having special instructions for the package and it doesn't matter anyway because I got my package. Also that if the driver didn't think my package was safe he would not have left it.

I sent a package to a buyer and inadvertently put the PO box on the address instead of simply the street address. I was charged an additional $13.00 for this mistake, which is excessive because it is more than 1/3 of the cost of mailing the package, which was too large to fit in a PO Box. I am okay with a smaller charge for such a mistake, but I feel that this is excessive.

Here is what UPS always states as a delivery status "The receiver requested this package to be held for pickup at the UPS facility. The receiver agreed to pick up the package this evening. Oct-21-16, 08:08 AM, FOREST PARK, GA". I never contacted UPS nor ever made any request or agreement to whatsoever but here is what they always said on the delivery status. When I call them about this statement, they said that they don't delivery around here and they can't tell the true about that. I can't understand why they pick up a package if they really know that they deliver it. The worst thing is they lie about the receiver request and make a statement that the receiver never made. It's really deceitful. It's really a scheme and scam. Deceitful business and they should be penalized for this.

I paid a premium for a Saturday delivery. In the UPS system, it says the package was delivered, but it was left with someone who does not work at this address (a hotel front desk), and it is not here. When I called UPS, their process prevents them from helping me locate the package, even by contacting the driver for details, until the shipper initiates action. But the shipper won't be available until Tuesday. I asked for an e-mail address from the service rep I was speaking with in order to send a complaint to UPS, and they refused to give one. They said the only way I can write a letter of any sort is a hard copy to their headquarters. These seem like the actions of a fly-by-night service, not a reputable international business.

I have had to use UPS multiple times over the course of my adult life for shipping. While there are probably a lot of great things about them, the ways that they are deficient just really turn me off. And mostly that is that every time they come to deliver something I am never at home or available to receive the package and I must drive across town to their shipping center to pick up my item. Or they will ring the door and take off as soon as they do, I have no time to answer. I may as well have shipped the item to the store I was ordering from.

I was expecting my packages and I kept checking my order status. I even left a note on my door for UPS until I saw all of the packages was delivered and I didn't received any of them. My family started going crazy looking and calling UPS but nobody knew nothing. Then the people in my building came home and checked their camera and saw the UPS guy left our package at the neighbor's house. My husband went up to the stairs and saw the packages. We called back UPS and yell and scream at them and wanted to speak to a supervisor. Waited almost 1/2 hour on the phone until hanging up. 20 minutes later they called back and said they will make sure it never happens again. How the heck can we trust our package delivery to these guys?

My order never returned to the sender with Canada post. You already took my money. You claim customer service representative will contact me within 4 hours but I already sent 2 email hours ago but no reply yet.

Just to avoid others getting shocked or simply ripped off. UPS flat fee for Customs Clearance is almost 40$. Meaning for an order worth 100$ I pay 40$ more or roughly 33% of the order value. This is insane and was done without any prior call. We import in bulk and pay for importing 20 palettes worth 150 000$, around 100$ of Customs Brokerage. I will avoid UPS at all cost in the future.

We belong to several wine clubs. In California, an adult signature is required to receive alcohol deliveries. In our area of L.A., UPS shipments are almost always a day or two later than predicted by their first automatic email, which is tolerable for most shipments, BUT NOT WINE. The wine is either held in a non-air conditioned warehouse (it gets hot here) or it rides around extra days in a bumpy truck (bottle shock).

I payed $60 to have some really important documents received early the next day. I usually use Fedex for this but Fedex could not guarantee they would get there in the morning so I went with UPS. Biggest mistake of my life, it took 2 days to get there. So essentially I paid $60 for nothing. I wish I went with Fedex because at least would get there the next day and the price would be lower. Needless to say I will never use UPS again, and I'm really really upset because I really needed those documents to get their 10/18. This is a warning for anyone thinking this could be faster than Fedex or even USPS. I wish I read the reviews here before I used UPS.

Who would have thought that the owner of a franchise can just throw their "Closed" sign up any time and shut down shop? Not me! Yes you heard me correct, the owner of the Brantford, ON location closed his doors and went on vacation. The sad reality is, he was actually sitting in the office, visible to the public eye. I was expecting a package to arrive to this location to send home with my in-laws (from South America). I did my homework to figure out which postal service was opened Saturdays and came across UPS. I checked the UPS website, Google, and my pickup notification also said, "Pick up Saturday." Anyway, turns out this franchise was listed for sale and is in the process of changing hands. That does not however give the owner the right to close up shop and inconvenience everyone else. How about hire some staff?

I went to UPS store to mailed out a LV purse and I needed the lady to sign for the package. The UPS driver just took the package to the next door and had her sign for it. This is a 3rd party sell I need the lady to sign for the package who I sent to and paid for. Not the next door lady. For proof she receive it. I have call for 5 hours today 10/17/2016 to have UPS driver go back the get my signature card signed and they would not do it. Actually Cheryl basically hang up on me. I will call in the AM again to speak to her super... The driver never gave my package to the next door. UPS should have sent the package back to me if they could not get a signature from the person I sent to. This is going to cost me $508.00 if I do not get this signature. What can I do? This is just wrong and it's not what I paid for. Thanks.

I do understand that mistakes happens, but if so then company of this size and experience should be prepared to face it and deal with it! UPS had to deliver my parcel send by Samsung, lost it, took ages to admit it and now taking ages to make an investigation... And I'm the victim of situation - I have not received the parcel or a money to compensate it!

Today a package came, was a large box and the driver decided NOT to continue down our gravel driveway to deliver to our house. Instead he dumped the box off the side of the driveway into one of our horse pastures, WHO DOES THAT??? We have a large circular driveway and there was absolutely NO REASON for this. Luckily it was found right away or the horses would have chewed, drug and stomped the contents to death... Never had good luck with UPS in this area...

I was expecting a package to be delivered today so there was someone home waiting to pick up it up. I receive an email stating an attempt was made so my package would be delivered to the nearest access point on the next business day. I call home to confirm they were still there and if the delivery came. Well, they were there but NO ONE came to the door. I called the customer service number to tell them the driver never knocked on my door so they had the dispatch center mgr/sup call me. So when Emmy calls me back from the Longwood dispatch center she IMMEDIATELY gives me an attitude and tells me there's no way my pkg could be delivered today and that the only option I had was for delivery tomorrow...

Had to ship back a purchase, created shipping and pickup online, so far so good. Came the day before it told me they would, called it was rescheduled, not picked up, contacted online, they said driver didn't pick up because no one was there to hand it to him. I was never informed that was the case. After two separate communications with them, they were told it was on the driveway in front of the garage door (104" long 83 lbs) they said no problem they would tell the driver. Again didn't pick up because no one was there, so I said void the shipment, give me my money back. They want me to do it online, ok, go thru that process and it says you can't. Have to call them.

I ordered a computer from Amazon. Naturally, this requires a signature, because of the cost. Amazon shipped UPS. After quite some time screaming into the phone to be heard over the babble on the other end, and attempting to decipher the thickest accent I've ever heard (and I traveled in Europe) it was established that no, they don't deliver after work hours when I might reasonably be home. No, they don't deliver on weekends. No, they can't give me a window so I only have to take a few hours off work, it would have to be the whole day. No, they won't just give it to the far more capable post office.

UPS has proved time and time again to be THE worst company for delivering packages or anything for that matter. Every time I have a package coming from UPS, I expect trouble. My predictions are always correct, and there is no use in contacting customer support as they are extremely useless and do not do anything to solve the issue at hand.

I received a delivery this evening a little after 6 pm. I heard a very loud thud outside of my front door and looked out the front window to see what had happened. Once I noticed that it was my delivery, I obviously stepped outside to bring it inside. Immediately I saw that the tape on the top was barely sticking to the box and I was able to press down an entire side of the box, revealing what I had purchased. There was a rip down one of the corners of the box the size of my hand. When I picked up the box, the bottom side was loose to the point where I could see what I had purchased inside the box again. I have never had an issue with UPS package care before and this was completely unacceptable. I was so disappointed that I cancelled my repeat deliveries through the company I bought from so that UPS cannot deliver my packages anymore.

I had a overnight package shipped from Ft Myers Fl to Naples Fl, 25 miles, the last known location was Louisville Ky. Why would anyone do that? Just plain crazy, this company is by far the most disorganized outfit on earth. This is the best part, online it still says it will be delivered by 10:30 AM in Naples and it left Louisville at 4:30 AM. This morning this package is medication I need from the V A. odds 100/1. I now realize that I should have pick it up myself however it is shipped this way every month without a problem.

I am on the receiving end of Freight with both UPS and FedEx. Every, Single, Time I have freight from UPS it's damaged. The last time the driver accidentally dumped it off the back of the truck. My posting today is fueled by a new development. My tracking number and related information. My tracking was provided a week ago. It was today was my estimated delivery, so I rented a forklift because this has always been accurate before. When I double checked the tracking number to see what time of day our freight was scanned out for delivery I noticed it was still sitting in SLC--7hours away. I thought maybe it needed to update.

Just had a package sent to me from overseas. UPS delayed. Now they want a Fed tax ID or SSN. 20 years. Never asked for it by USPS, DHL, FedEx. UPS is a scary organization. Very expensive and invasive. By my calculation my not using them has cost UPS $100K. Avoid at all costs.

Purchased engine parts for a 2 stroke motor. Total for parts was 544 dollars US plus 45 dollars shipping converted from US dollars to Canadian dollars brought total to 744 dollars Canadian. I was charged brokerage charges on currency exchange and shipping. What a scam. Highway robbery. Total brokerage fee was 195.39 dollars additional.

Every time when I were ordered with this company I had problems! Once I ordered a flowers to my girl for a special day and they didn't deliver it on time. Today I were waiting all day for my order and what I got, I check the tracking number and see "First Attempt Made", that's ridiculous! I were sitting at home and nobody even called to my belt. They are liars! Because they just skipped my house. And I didn't go to work because of this shipping. With this company go to bankruptcy or at least teach their employees how to work.

I choice UPS Next Day Air Saver so I can get my package early which says on UPS website 10:30 to 12:00 respectively which was a lie. I been waiting all morning and still nothing... I hate UPS. They disorganized and never on time... Late week I got a package at 8 pm like really. They need to do better.

I opened a new customer account online and ordered a return pick-up from a UPS store in Minnesota. I ordered a 10-KG box and shipping to my St. Louis office. I used my current address that I have had for over a year with the United States Postal Service. The driver delivered to the new address but marked it Address is Unknown. UPS then changes the correct address to an old business address from over a year ago and kept trying to deliver to this address 2 or 3 times. That driver did tell the Earth City location that my business is no longer there. I received a telephone call advising me that I can pick up my package from the Earth City location which is 20 miles and a 40 minute drive away.

I had a package coming from QVC and was updated that it would be delivered on 10/1 in the morning. I stayed home all day waiting on the package. On 10/3 the package still had not been delivered so, I checked on the tracking of the package and it said the package was attempted to be delivered 3 times on Saturday and the receiver refused delivery so it was now being returned to the sender. The package was never attempted to be delivered to my home. I called UPS and they told me it was attempted to be delivered to the post office in my town, not my home address, so it was the sender's fault. I called QVC and they told me the address on my package was for my home address and it was sent for home delivery by UPS to my house. They even read me back the address they sent it to and that was correct. I called UPS again and they told me it was my fault now because it was sent Surepost, even after QVC told me it wasn't. WHAT!!!

Once again, cancelled a doctors appointment and spent the entire day at home waiting for delivery of a package. Car is in the yard, BIG 12x12" sign on door to "please ring doorbell" (because it is loud and even rings in the backyard). Found a note on my door that says he tried to deliver the package at 5:30. No one ever rang the doorbell, I have a big watchdog who did not bark. I called their office and NO ONE speaks enough English for me to understand them. But today is Friday, UPS guy probably in a big hurry. Package needed a signature. Now I have to wait until Monday to get it. If the sender had used FEDEX, I would have had it. I have even gotten packages from FEDEX on Sundays.

3 days to get package 15 miles for $26 "Overnight Guaranteed". I wish I had used snail mail. Much cheaper and faster. My favorite line was "We've incorrectly sorted the package at our facility. This may cause at least one business day delay." This is such masterful "truthiness" for "we lost your stuff and can't find it." I will have to fight for a refund, I am sure.

The only thing they are good at is wasting your valuable time and increasing your blood pressure. They are utterly useless as a service.

OUR UPS BOX WAS DELIVERED TO WRONG ADDRESS 09/14/2016. Called UPS. UPS said OUR box was delivered in error to neighbor directly across the street from us. Neighbor did not notify UPS until 09/16/2016 stating that they had OUR UPS BOX. That is harboring. Called UPS. UPS said delivery driver will pick up OUR UPS BOX 09/16/2016 from neighbor, and redeliver to us 09/16/2016. Neighbor still harboring OUR UPS BOX. OUR UPS BOX was NOT delivered to us 09/16/2016. Called UPS. UPS said delivery driver will will pick up OUR UPS BOX 09/19/2016 from neighbor, and redeliver to us 09/19/2016. OUR UPS BOX was delivered to us 09/19/2016.

I had Ticketmaster deliver tickets through UPS that never got to me in late August. When it was investigated, UPS said "left on front porch". Why do they not ring doorbell when they arrive? I appreciate them leaving my packages so I don't have to make a trip to the office but at least alert me when something like tickets valued at over $300 are left on my front porch. FYI, the tickets were suppose to be signed for upon arrival. This is not the first time I have had a problem. In early September, I had a package delivered that had been opened and nothing was inside. At least ring the doorbell and tell me that the package arrived opened, if in fact it was already opened while in your possession. I am just frustrated with the whole situation right now. I have a lot of packages delivered and have never had a problem until recently. I have noticed a big turnover in UPS drivers for our area.

My child lives in upstate New York and I live in the Pacific Northwest. She ordered some items and sent them to my house. I shipped them via UPS and paid through the nose for shipping. I got a call after two weeks that the packages were not delivered and had been sent back to the UPS store and needed to be picked up. I was told that delivery was attempted three times without any response, that they had left notes on the door and had no response. My child says that they had no notes. FedEx and USPS have absolutely no trouble delivering to my child's address, and I don't understand why UPS has had problems. I feel like I've been ripped off.

Horrible service more than once, Today, I waited all day for a package (which contained a charger for my Macbook from Apple). Updated tracking just after 6 pm that my address was wrongly stated so they couldn't deliver it. It wasn't wrong at all, I double checked 10 times before ordering it, I called UPS to "update my information", had to wait on the phone for 10 minutes and they were like "oh, it's the same one we have here..." (what a surprise). What a waste of my time. I'm livid. This isn't the first time UPS has done something horrible, they once left a $100+ dollar item in front of my house (there's a doorbell, at least ring it?). I have never had a problem with any postal service as much as I have with UPS.

UPS more like "unreliable", "pathetic", sorry excuse for delivery "service". Are the most mediocre company I've ever dealt with. They are liars! They are very unprofessional and unreliable. Then when you call them for the truth they put these sickeningly remedial reps on the line stuttering and stumbling over their words. SAVE YOURSELF THE ** experience. USE ANOTHER DELIVERY COMPANY. This business wouldn't know how what efficiency was if you spelled it out, gave them a definition and used it in a freaking sentence. Sloppy is their specialty and that's what you'll be paying for.

I received a postcard from UPS stating that a package could not be delivered because the apartment number was needed. I called the 1-800 number on the card and provided my apartment number and was told that the package would be redelivered. The package did not show up so I went to the San Diego UPS hub and was told that the package was sent back to the shipper the day after my phone call. The customer service rep could not explain why the package wasn't redelivered and did not know why the package was returned prior to "returned to sender" date on the postcard.

I had a 75 lb package valued at $1500 to be shipped. I used the UPS website and entered in all the information to get a price. The cost on the website was $121. I took the package to a local UPS Franchise Store along with a printout from the website. At the store I was told the price would be $144. They explained that the difference was due to the insurance for the $1500. I gave them the printout to show that the website indicated $10.67 for the insurance value. They said their computer came up about $30 and there was nothing they could do about it.

I received a package that is not mine from UPS. So I brought it to a UPS store and told them it was not mine. They said I needed to schedule a pick up. I told them I was leaving town for a few weeks and did not have time to do that. They shipped it back to me. A couple weeks later I called while walking my dog and asked them to pick it up. They said I needed the tracking #. So when I got back to my computer I went online and tried to have them pick it up with the tracking # and they wanted information about me. I said, "no, just pick it up." I don't think it will happen but I will see. Somehow this has turned into my problem.

UPS customer service is DEPLORABLE. My order was shipped on 9/14, second day. Yesterday, FOUR days later I received a delivery exception email regarding my package. I immediately called and spoke to someone in the "special iPhone department" who corrected the shipping address and ASSURED me that my package would be delivered today. I even got a call 45 minutes later from the local hub telling me that the package information was updated and that it would be delivered today.

I have been experiencing the absolute worst possible service with UPS these past few days and sadly, this is not the first time I have been severely disappointing by your company. I took the day off from work yesterday to sign for a very important package that was to be delivered, only to get a notification saying that my package was "attempted" and would be tried again the next day. This is patently untrue, as no doorbell was rung, no one knocked and most importantly, a doortag was not left at my residence to prove that the driver actually arrived.

Very Slow Service. My order was shipped on Monday 12th. It stuck on each place to scan for several days, then they "kindly" asked me to pick up to save time on the 20th. WA, United States 19/09/2016 0:08 Arrival Scan. IL, United States 15/09/2016 8:20 Departure Scan. IL, United States 14/09/2016 14:51 Arrival Scan. TN, United States 14/09/2016 4:31 Departure Scan. TN, United States 13/09/2016 21:25 Origin Scan. United States 12/09/2016 23:48 Order Processed: Ready for UPS.

I will NEVER use UPS again. My package has been in town the last 4 days and still I'm told it will still be another 24 hours before it's delivered. I have never used them before and will definitely never use them again.

I contacted UPS about a package that said delivered on 09/09/16. I was sent the delivery notification. This was not my signature and I did not receive my package. The first customer service rep I spoke with did fax me the delivery notice. I had to call back and the second rep. started an investigation. I got her name and employee number. I'm more interested in who sign my name. This person would have to look at the package to know to sign my name. This being a business, I would think the UPS driver would make sure this package got in my hands and only having one UPS driver he knows me well. And he will know I did not receive this package and I sure did not sign for it.

UPS knock on my door on 9/13/16 and they didn't even give me a chance to get to the door before they just left the package in a chair on the front porch. Now the front door was open because I have been waiting on this package for quite some time. He knocks 2 times and before I can get from the den to the front door he was gone. I look at this box and it looks like it has been through some type of war, holes, rips, and taped all up. This is a delicate item as it states that on the box. I call them immediately and take pictures and they inform me that someone will be contacting me within the next few days. I have not heard from anyone yet. UPS you need to be about your word and follow up. Not to mention your lack of care for other peoples valuables.

Had a package coming from UPS. I had the address wrong. I called 2 days in advance. Rep said I had to call when they received the package at their facility. I called the next day to fix my address. The rep said because I was misinformed he will fix the address so I can receive my package the day I was supposed to get it. The delivery guy said he never got the update to him. I'm totally disappointed with UPS. I get the package the next day. I WILL NEVER USE (UPS) AGAIN. I'D RATHER USE FEDEX IN THE FUTURE.

Well, how funny, I was sitting at home all day long at a "doorman" building, to get a package which was out for delivery at 11:19 AM today. I didn't leave my apartment not even once. And I receive an email says that "5:50 PM the receiver was not available at the time of the first delivery attempt. A second attempt will be made." Are you kidding me? So my packages don't even come upstairs to my door, the doorman takes them all and I go downstairs to get them. And the front door of the building is forever open because you have to go through the security anyways.

UPS has been an absolute nightmare to deal with. My package was shipped on August 30 with the tracking ** from the US to Canada. First you lost the package and despite my calls every single day multiple times, nobody gave me any information as to what is happening. Then you found the package, assigned a new tracking # to it ** with an online notice that it was being sent back to the shipper. I had to call your customer service a whole bunch of times only to find out that it was in reality being shipped to me. It gets better.

The UPS store in 1075 EASTON AVE, SOMERSET, NJ 08873 is so bad, the people who work there is no patience. I wasted my time there and they made a lot of mistakes.

UPS delivered my package on 9/13/16. The UPS guy knocked on my door three times & before I could get downstairs in my apartment he was already knocking on my next door neighbor's apartment for her to receive my package on my behalf. The guy says to me "if I leave your package with a neighbor I won't have to come back out again for second time." I don't think that's right. What if you & your neighbor doesn't get along? UPS really need to correct their delivering options if that's one of them - leave the package with whoever lives closest to you.

I have used UPS in my company for many years. They rarely refund lost or damaged packages. The rep has never returned a call on the first try.....The fudge invoices to try and charge higher fees... and after my 7th call today I'm ready to give up. We were short 2.44 cents for the Smart pick up and so I shipped an extra package to my mother to meet the minimum so I wasn't charged the 25.00 short fee. They pushed that charge onto the next invoice so they could get the extra fee. When I attempted to contact them I was given the runaround. I just emailed my rep who of course won't call back... she never has... If FedEx were more user-friendly technologically we would use them but they don't work with Quickbooks.

The 1st time we ordered an expensive sketching tablet. My husband used his PayPal account so the address was not correct. He told them the address it needed to be delivered to and they said it was corrected, and he received an email saying it was also. The day it was delivered I had to contact our leasing office and they said no package was delivered. I had to call UPS Customer Service and they said, even though we told them the correct address, that it was delivered to the old one. So on my day off work I not only had to spend almost an hour on the phone with UPS, but also had to go to the old address to pick up the package.

On Saturday Sep 10, 2016 I went up on UPS.com and paid for “UPS Next Day Air” service. The receipt I got online stated “Guaranteed By: 10:30 AM Monday, Sep. 12, 2016." The website also stated that I could drop it off at the “UPS Store” near me. So I got in my car and dropped off the package at 3:43 PM on Sep. 10. 2016. Monday morning at 10:30 AM I find out the package is still at the “UPS Store” near me using package tracking at UPS.com. I called UPS, spent over 1 hour and talked to 3 different people that said they were with customer service. What I learned was I was supposed to know that the “UPS Store” has a UPS Air Pickup Time of 2:00 PM. What this translates to is a cutoff time.

With UPS they not only charge incredible rates on freight they whack you for customs clearance fees of their own on top which they do not advertise. They will only get me once and hold me to ransom to release my goods. I have requested the company I purchased my goods from to ditch UPS. It’s a case of buyer beware and UPS are not an upfront company. If I could swear on this site and say exactly what I think of them I would but you get the idea. Don't use or support UPS!

I have had several packages delivered by UPS. A lot of times they will just leave the package out by the gate. Don't bother to come in the yard. A few times they left the packages at my brothers house in town instead of making the short drive to my house, then my brother notified me that they left the packages up at his house. I live rural but only about 3 miles from a small town on a gravel road. This specific package had powder contents that if got wet would be ruined and I am disabled, so trying to carry a heavy box is very difficult for me.

Three weeks ago he claimed I didn't live in apartment that was on package then said this "oh I didn't know where your apartment was". I want this driver to never deliver another package to this building. I'm sick and tired of his crap and I'm working on getting him deep, deep trouble.