United Parcel Service - UPS Reviews

I have next day air shipment with UPS. It should deliver on Thursday. Online tracking shows technical issue cant update. About 9 pm in evening I have contacted UPRS by phone. There was a wait of 30 minutes to talk with representative. Once representative came on phone, I asked for shipment update and he said, "Your shipment is on vehicle. It will be deliver today." I asked it's already 9:30 pm and online tracking dont show that shipment is on vehicle. He replied, "I have checked. Shipment is with Driver. It will be deliver today. Due to holiday season we will deliver up to 11 pm." On that day I did not receive shipment.

I was expecting a package on 11/30, I called 3 times to check the status of my package, told all 3 times will be delivered on 11/30. When the UPS guy and no package, I called again and again, told same thing, was out with a different driver. WHEN 5 pm came and still no package, I called again and got Tre ID # ** and she said the same thing... will be delivered. WHEN 6pm came and went and still no package, I called again and got Megan ID # ** and she said that the package was not being delivered today that it was never on the truck, it missed the truck... THEN I went on the website and requested assistance and as of yet, now that it shows it is being delivered today. I get a message from the website chat. "I don't show your package made it on the truck." HORRIBLE CUSTOMER EXPERIENCE... wish there was an alternative and more people used it.

I can't tell you how many bad experiences I've had with UPS... I've lost count. What I can tell you is that any time I have a package coming that requires a signature (always from Verizon when getting a new phone... Like today), I can guarantee you it won't show up when scheduled. I will take a day off from work to be here to sign for the package... Become a prisoner in my own house waiting for UPS to show. 7 p.m. passes... No UPS. 8 p.m., still no UPS. Chat with CSRs who "assure me the package will be delivered today"... except, no it will not be delivered today. Maybe tomorrow. Who knows. But I can't keep taking days off to sign for it and have no other options - can't have it delivered to work because it's not an option.

Not good experience. My packages were held up here for three days without a move, not sure why not delivered to my house. After several chat and phone sessions with UPS, I was told to pick up at this location, which wasn't what discussed during the phone and chat. Called this location, a gentleman answered the phone, but couldn't find my stuff by tracking number, but tried by my last name and found my packages, and then told me that I could come over to pick up at the moment. So I drove there after hang up the phone, but only being stopped at the security gate, told me the pickup time window is only 8am-9am and 7pm-8pm. Tried to call that phone number back, no one picked up the phone. What a waste! There isn't customer service here.

My main complaint is with their website. I find it confusing and ineffective. In this day of modern technology most services seem to use the internet to improve performance. UPS seems to have missed the boat. The painful process of receiving a package via UPS begins with a useless and complex email stating that something's arriving tomorrow anytime between 8:00 am to 8:00 pm. That doesn't really help anyone plan their day, does it? Next it offers make believe options, such as assigning it to a UPS store nearby, holding it at the airport, or rescheduling for another useless 12 hour window on another day. In my most recent delivery everything but, hold at the airport, was grayed out and not an option for some reason. When I clicked on the airport option the program froze. Today I got another email saying, "We tried to deliver and you weren't home".

If I could give a negative -1 I would! The entire process was and still is a completely horrific experience. First, the website was not working properly, so an agent had to enter my info., and I had to create an account... DON’T DO IT! Since I was moving my mother with me to another state I didn’t have my computer to print labels, so she said a driver would bring them between 10am-2pm. And quoted a price and assured me it wouldn’t go over a certain rate. That’s laughable. It cost way more and the driver never showed. I called and they told me, "Oh, it’s up to 7pm." The guy came an hour after I called without any manual slips and had no idea he was getting the boxes, so I had to write everything on each box. This was after he called his supervisor. Now... That’s 1 supervisor.

My Amazon Pantry order was scheduled for delivery today 11/30/2017. It hasn't come yet. Website says that there's a delay but no given reason for the delay. I believe they need to have better descriptions for things. A delay could mean anything. UPS sucks.

Ok so I requested a hold at a UPS location. So I go there and they on their own decide to send it to a location 30 miles from the initial hold. One which only has 2 hours a day 8-9 am and 7-8 pm that one can pick up a parcel? Stupid you bet!!! Sends packages anyplace THEY desire.

I have a package that was mailed out the same time as FOUR OTHER ITEMS. Every one of those made it to me on time but for some UNEXPLAINABLE reason UPS cant tell me why my package is being delayed with NO INCLEMENT WEATHER. It was scanned and labeled OUT FOR DELIVERY this morning and now it is DELAYED with a reschedule for delivery. NO ONE I speak to can tell me why and to TOP it all off I am not allowed to pick up my package, that is delayed because of UPS, because I didn't pay some absurd amount for a SPECIAL membership that allows me to pick up my package. HAD I KNOWN UPS was so incapable I would have picked up the dang item at the store I ordered from vs having it mailed to me!!!

Amazon delivery of two packages were supposed to happen 11/28. While watching tracking, saw that the packages were scanned at local UPS facility on 11/27, would be out for delivery 11/28. It is now 11/30 and can't get an answer as to why, if my packages are at the local facility and stated placed on delivery truck for delivery two days in a row why they still have not been delivered. Amazon has been a joke with this issue as well. I used to insist on UPS, and I can understand this time of year there may be delays, but don't lie to me. UPS has lost a customer due to their inability to explain, without lying, what the hold up is and I feel like my business just doesn't matter to them, shame on them.

I have had a package out for delivery for three days. It keeps being sent back to the main office (I've been home all day every day.). I called the main number and was told my local office would call me back. So far no response. After a major delay, shouldn't I be a first customer for the next day? If I don't get my package in another two days, it will be too late. Beyond frustrating. They block a time, don't deliver. Promise a day and don't deliver. They don't ring the doorbell. Myriad of problems with this company.

It's been 8 days since I ordered my dog's medication UPS 2 Day Air and I still haven't received it. I had my dog's medication shipped UPS 2 day Air, because it was urgent that he get it. It's been mis-sorted and sat in California for 5 days, not delivered, delayed, and now put on a truck again for delivery after I arranged to pick it up and promised it would be waiting for me. Who wants to sue UPS? Class Action suit?

My package tracking is now showing that it has been out for delivery for 2 days. Tried to contact a real person to see WTH is going on & can only get an automated "Virtual Assistant" & calling only yields no options for speaking with a real person. I will NEVER buy from a company that uses UPS ever again ~ Period! I don't know what has happened to UPS in recent years, but if they continue this kind of service, they will cease to around much longer, in my opinion.

I travel a lot, so when needing to reschedule a package delivery, was surprised to find a $5 fee, but I have no choice. Well I wait the 3pm- 7pm window only to be disappointed with NO delivery. I call the next day. On hold and transferred to 2 different people. This is 55 minutes, only to be told someone will look into it and call me back. They do, 2 hrs later (told within 1hr) only to say the package never got loaded on the truck. They will deliver it tomorrow. I will not be home tomorrow. Oh - no worries - they will try 3 todays in a row. My package is sensitive to heat, but no resolution to that - just sit & wait for it? So how do I get my $5 refund for a service I did not receive? Oh you have to call back - we don’t do that here. Another 30 minutes on hold and transferred to someone else and finally they disconnect me. No refund, no satisfaction, just a horrible experience with a company that got too large to provide good service.

I know that sometimes packages can be delayed but the Lenexa, KS, facility is particularly bad. I've never seen a package that gets delayed there come out in less than 3 days. It just sits there, regardless of the time of year and package flow. I contacted customer service about my most recent package delivery 3 times in 2 days without a successful response:

I receive 3 emails from UPS stating my package would be here between 3-7. I left at 12:00. Was back at 12:28. They attempted to deliver at 12:06 then refused to redeliver. I called first time. They said someone would call me back. Never did. I called back 2 hours later. They were rude and told me delivery time was not accurate. Website says leave a note. I did and they refused my signature on the note. Left on the front door!!! UPS slip was left stuck to door next to my signature.

I really don't write a lot of reviews, but my recent horrendous experience with UPS has really compelled me to sign up here and write a review. I ordered a package that should have arrived from the 22nd at the earliest to the 27th at the latest, and have yet received anything. It's been updated to 'out for delivery' about 4 times, only to be delayed to the next day or rescheduled. They had the audacity to even put 'delivery attempted' on the first day, which was complete BS, since I was home that entire day (I would had received a notice at the door even if I wasn't present).

UPS is absolutely a cluster for a company. I signed up for their online account at UPS.com. I had one package years ago sent to a UPS store as I was not in town. Years later I still cannot get UPS to stop sending packages there. When my new iPhone was shipped it took an additional week for me to pick up because of this little glitch. I had to speak with 3 different UPS customer support reps all with different answers, all telling me I would receive the package the next day. At long last I had to call Apple and with a conference call that I had to set up we got to the bottom of this and I had to go down to the distribution point and get my package.

Extremely dissatisfied with the delivery service from UPS. I receive emails from UPS when my package is delivered. Our driver puts on the email that he left it at the front door, however we are home and there is no package left at any door. We live approximately 300 ft from the street which is also a very busy street. On 11/25/17 the package he said that he left at the front door was never found and we were home. UPS said that they will investigate but we haven't heard a thing. Last evening another email came through at 8:15 and said 3 packages were left at the front door.

I am usually the patient type, but the constant ** ups are becoming truly spectacular. For starters, how in the flying ** do you manage to deliver a big box with a baby stroller in it to the wrong address? How do you walk into a building with the number already on it, sit a package in front of an apartment and it turns out to not be the right apartment nor the right building? How do you manage to screw up a "self appointed" delivery to one of the lockers, and it turns out that after said drop off, the package was not dropped off. So not only does one get the "delivered" email, but also the "not delivered" one a few minutes later, causing a cluster** of confusion that the customer service reps can not answer for. One would assume that if the drivers are tired, actually walking and moving around delivering packages should not be where they drop the ball. We may need to reconsider our USPS, and not this privatized for profit trash that does not work on weekends.

I was shipping 17 boxes to Sedona Az from Phila. I was continually misinformed every step of the way. I opted to take standard 100$ insurance per box. I did not have UPS pack boxes. As I did not purchase additional insurance or declare value of individual items I was only entitle to standard 100$ per box. I was told that insurance is automatic. I asked directly whether I was entitled to standard 100$ no matter who packed boxes and person assisting said, "Yes that is correct." Boxes packed by 5 star professional movers.

UPS has a history of frequent deliveries to the wrong location, including this past week. The correct location is clearly marked at the street and noted on the package label (the address). In addition, at the location where UPS dumps packages, a sign is posted prohibiting the dumping of packages there in two languages and accompanied by a very simple diagram directing them where to go. The property is in a very easy-to-find location. Some drivers deliver correctly, but others do not.

I was waiting for my secured and express mail which they delivered it by the time they said, although they didn't delivered it to me and this mail was secured!!! Secured means that they need to have my signature, to deliver it and that never happened in my case, so my mail, which it was really important, was lost!! Plus I needed 2 months to have this document in my hands plus 300 euros!!!

I mail a package 11/20. ETA was 11/25. Check UPS site. Said arrived in GB WI and on track for 25th, Friday 11/25 came and went, Monday 11/27 checked site again. Said package on truck out for delivery at 9:30 pm. Site stated package rescheduled for delivery per UPS and driver. Tuesday 11/28 still on truck for delivery. So much for 3-5 days. Next time I will use USPS or FedEx, while they are slow, they at least deliver what's on the trucks when they say.

I was informed by UPS that I would receive a package on Saturday Nov. 25th by end of day. In my UPS My Choice App, it informed me also that the package would be delivered by the end of the day on Nov 25th. After waiting all day for the package, and changing my plans to be home, at 9pm I called customer service to find out what was happening. I was told that the package is on its way and would be delivered that day, even though it's after hours on a Saturday night.

Yesterday at 7:45 pm (give or take ten minutes) the driver finished all his deliveries belonging to the neighborhood directly across from my house, decided to park his truck put on the hazards & print me out a “sorry we missed you” thing and stick it to my mailbox rather than actually do his job and deliver the package. I have a very long driveway, but I saw this all from my front window, we also have motion sensors in our driveway that go off when anyone comes to our house, nothing went off.

As a business owner I am constantly getting merchandise shipped to my business. I was supposed to get my merchandise since 11-16-17 and it is now the 11-24-17 and I still have not received my merchandise. On 11-20-17 I called the Saddle Brook, NJ office and spoke to op. Maria who placed me on hold and never returned. I called back again and op. Maria told me she was unsure if where my merchandise was located but told me she can give me a number to call and find out. When I asked to speak to a supervisor she stated none was available. I called the customer service number and spoke to op. Ray and then op. Daniel and then op. Deva and even supervisor Etzil and I still have not received my package. The supervisor asked me if I couldn't pick up my package instead of addressing the incorrect information that was written in the system by op. Maria. I asked for this to be investigated and for op. Maria to be properly trained.

I paid for 2 day air and made sure they will deliver on Friday. Except my tracking was updated at 11am on the Friday with 'attempted to deliver' message, except there was no UPS attempt at all. After calling the center, they told me the sorting office 'assumed' I am closed for Friday. How can you 'assume' a resident address is closed on a Friday? Obviously I could not get my money back and it took them FIVE days to deliver instead of two. This is not the first time something like this happened, among FedEx, USPS and UPS, UPS usually have the worst service and most fake attempts.

Pay for 3 day shipping. Item is in Washington state, destination is Southern California. That’s 2 states away. (In case you work for UPS and don’t know where anything is!) Tuesday item starts shipping process. Wednesday morning package is in Oregon, one state away. 4 hours later, package is in... KENTUCKY??? UPS says package is in “transit” and will arrive on time on Monday! And Kentucky is where they port everything, so if I send a package down the street, it will have to go to Kentucky first! Yeah! So not efficient, and that’s what the tech on the phone called it, “efficient”!!! Also UPS uses other businesses, as pick up places. If you weren’t home they will leave the package at a nearby business where you can pick it up. They never leave door tags, probably since it has info on it and if they wouldn’t leave the package in my ghetto neighborhood, why would they leave the door tag? Realized package never came after some time.

When you are expecting an expensive gift you ensure that it is sent through a protected delivery service. I spent four days on the phone with UPS to make sure that my package was delivered to a protected pick up point. I even had confirmation of that fact in writing. Came home to find the package thrown in the middle of the driveway of my multi-unit apartment building!!! No signature. Just thrown in the middle of the driveway as if the driver drove by slowly and threw it out of the vehicle without getting out! I will specifically ask from now on if a supplier uses UPS and if they do I will not buy from them.

Just got a call from a company that I ordered medical supplies, telling me that the package was returned marked address not correct. This is about the 25th time this has happened when anything is shipped to us using UPS. I have lived at this address since 1978 and have been receiving packages by UPS for about 10+ yrs. I think that some of their drivers are just plain lazy as my address can be found by using Google. And I have a mailbox on the road plainly marked, plus my husband painted the number on the concrete drive at the road. Now I get to pay a second shipping charge due to their sorry drivers.

Really bad experiences with UPS. Ordered some gifts for my mom two weeks ago, and felt so excited! UPS really ruined it. First package was delivered to a place only UPS knew. I was at home at the time it was delivered, but the truck never showed. I called the UPS the second day and that case is still under investigation currently.

I have had several horrible experiences with UPS and their delivery. The first incident my package arrived in my city and kept saying arrived then sent out and arrived for several days. Then it was finally out for delivery. I waited all day and never received my package. All of a sudden my tracking says "A required security check has delayed delivery." How does this happen after it was already on a truck out for delivery. I don't get an update for a couple days and I have spent multiple days calling and trying to figure out where my stuff is.

Just wanted to share my experience with UPS. I sent my 4 suitcase, one box and a boarding bag. I received my all item except boarding bag, then I called UPS and you will feel strange that the UPS said, "It is not me, It is the store from where you shipped the Item". Then I contacted UPS Miami (UPS Store #2791). Then the store manager Jimmy, he said he will look and after a follow up of three months he said, "We didn't find the package, so I will give you $100", and I should let you know that the shipping cost of that bag was $70, he said that, "We can pay you more than that because our policy is that we won't give more than $100 as it was not insured".

I have been waiting for important documents sent 2 day delivery. 1 attempt to deliver one day. Late note left next day. It will be dropped off at the local UPS store. I was informed this very important delivery was picked up at 9.36am to be dropped off by close of business. Why must my now 2 day late parcel spend all day in the back of a truck? I was informed by the local office it should be there by 1 pm. NO IT WASN'T. I WAS TOLD NOW BY 3PM LATEST. NO IT DIDN'T. I find local truck. He gave me the number for the main hub in Tampa. They tell me it's been at drop off center since 9.36. NO IT WASN'T. After going back to the center was then told must be a different truck and will be here by 6pm. NO IT WASN'T. Drop off office now closed at 7pm. Called customer service again and told it was rescheduled for Monday by the end of the day. Totally unacceptable and ridiculous. You are a disgrace of a company.

My elderly mother sat at my sister's house waiting 4 hours for UPS to deliver a package containing her new credit card. My sister was told UPS needed a signature and wouldn't leave the package at her front door. My sister came home four hours later only to find the package was left at the front door. NO RINGING OF THE DOORBELL AND NO SIGNATURE. Not sure what time the package was delivered and my mom had to wait for four hours for nothing and the package sitting at her front steps just waiting for someone to possibly steal the package. I've had similar situations where I'm at home waiting for a package and they DON'T ring the doorbell. This is why a higher percentage or packages are being stolen by them not ringing the doorbell to let the homeowner know there is a package at their door. My sister lives in Saint Paul, Minnesota and I live in Marin County, California. CAN YOU PLEASE RING THE DOORBELL!!!

They lost an item, they didn't bother to inform me about that. They say that they deliver package, but they don't know where the package go or to whom. I'm very disappointed in this company and I will NEVER ever be their customer again.

The packages I have received that have been shipped via UPS over the past few months have either been so damaged that they were returned to the shipper with me never seeing them, delivered to me with damaged and/or missing contents, or the whole package has disappeared entirely. I could understand this happening occasionally, but the current service is entirely unacceptable. This week alone, one of my packages was returned due to damage, the other package delivered was damaged and missing contents with some contents of items spilled out in the box. Way to go UPS... you've ruined every package this week and caused me no end of stress and headaches. Returned package.

I have been waiting since 9:30 this morning (It is now 5:40pm) for a replacement credit card that was overnighted using UPS. This is not the first time that they have not delivered when they promise. If you look at the fine print. It says guaranteed by 10:30 or noon or end of day depending on where you live. REALLY?? That is not a promise but a hope and a prayer. Why not just say, "we will deliver it when we feel like it".

I was emailed last week and told I'd need to be at home the next day to sign for a package. I couldn't be at home so I asked to pick it up at a location. Got to location. Wasn't there. Located it in Miami. Asked for it to be sent to the same pick up location. Now I'm emailed and told I have to be home to sign for it tomorrow.

On 11/08/2017 I dropped four packages at PostNet (UPS sub) to be shipped to Amazon for return. The two smaller boxes were documented by UPS as picked up. The other two (over $60 value) were not documented. I used tracking numbers but there is no reflection they were ever picked up but all were at same location, same time.

I ordered a life-saving medical device that we needed urgently from Inogen. I paid for overnight delivery. UPS attempted delivery at 2:30pm on Friday but did not leave the package as they claimed it required a signature. I was not told I needed to be home for a signature. In fact, when the Inogen representative called me at 4pm, he told me that he had received confirmation that the package had been delivered. I mentioned to him I was not at home but would be in about an hour. He told me he would be gone but if I had any questions setting up the machine, there was a customer service number in the instruction packet. Not once did he suggest I needed to be there.

I think it may just be the area I live in but I've just about had it with UPS. Almost every time I'm expecting a package, they say they attempted to deliver but they straight up didn't. I always stay home to make sure I'm home when they deliver the packages (I'm in an apartment) but more times than not, I stay home for no reason. I chose to work from home today, I could have gone to my work studio where I have the technology to do better work but I stayed home so I could receive my packages. They said they attempted to deliver and I wasn't home. LIES. I'm so sick of it! And apparently after doing some research, I found out I'm not alone. This happens to lots of people.

I would like to praise and thank my postal carrier at **. She is excellent at sorting out the mail. Throughout the year, she is reliable at delivering the mail and packages and is undeterred by snow, rain, heat or gloom of night. I also appreciate her daily warm interactions with the residents of the Silver Towers in NYC.

My employer had sent work laptop and I was waiting for hours at scheduled time frame. Without delivering the laptop the status was updated as delivered. Never ever trust them. On enquiring I was told to go for claims. They never realized the stress and consequence faced by the customers.

San Bernardino, CA, US." I have lived here almost five years and have got a lot sent by UPS and now this. I called and they said that it must of been a new driver. That is no excuse. I live a half mile from their depot and drivers go past my house all the time.

In the last 3 years, not once has it happened the mail or parcel were delivered without contacting the customer service. The two instances I like to mention are: (1) Tracking # ** - The product was never delivered while the online status showed delivered. I contacted UPS customer care and they said they will check with local office. The local office a day later confirmed the product was damaged in transit and was returned to sender, which led to a complicated refund from Lenovo that took more than 2 months.

So I sent a package from Houston to Tennessee from Nov 3-4 so the package will get there next day. So the package then doesn’t get delivered until Nov 6. I call requesting a refund, customer service first time I called said it was a weather delay in Louisville KY, so little do they know I have family/friend there. I then talk to them. They said weather was great. I look it up online it’s 71 degrees, so I then call back again to UPS y’all to the same guy. He says it’s now a plan problem. So then I ask to speak to manager, wait 6 minutes, manager comes on says, "No sir it was weather from Louisville KY- Tennessee" is why package didn’t get delivered and that they don’t work on Sundays...

This is the sixth time I've used UPS for shipping. I pay 9-12 dollars every time, mind you it's only coming from San Antonio to Grand Prairie which is only a 4 hour drive. It's never on time even though tracking says by end of the day. Always 3-4 days later, why "charge" when they don't keep their word, or give a refund back to customer for not keeping your promise!!

Getting a package from a company 10 miles away. UPS says we weren't home so they left. Lies. We were home. Then they said next business day that was 8 days ago and we still don't have. Tracking keeps saying tomorrow. Everything I buy that gets shipped I will demand not on UPS.

Never really thought about who delivered my packages until now. Ordered a fuel pump for my truck online because it said 2-4 day shipping. Fast forward and it’s now been 11 days, YES 11! Still don’t have my package and I’ve now been without my vehicle this whole time. Utter **. Then I got to complain on UPS’s Website and look at that no place to review them of course. Every time I buy something from Amazon they send me an email asking if everything was satisfactory. I will go out of my way to never use UPS again.

On November 3rd I was supposed to be delivered a package by end of the day, when I got home I found a notice that UPS had tried to deliver my package at 1:16 in the afternoon. How is that end of day! After several attempts to talk to a human being at their customer service center I finally talked to an employee who told me my package would be delivered between 6 and 8 on Monday since they don’t work on Saturday. At 9:01 that same evening someone (female) from the UPS facility that has my package phoned me saying that they do work on Saturdays and so my package would be delivered then.

For relocation - My company has requested to use UPS service for moving my personal things and suitcases. I am new to US and nobody said me in the Staples store about the insurance for parcel services. Of course, it is my ignorance that I did not know about the insurance. Out of 3 packages sent, UPS lost one of my package and I have been waiting it for a long time. After reaching out to them, they said as the package is lost in a cool manner. They said they will be giving 100$ as compensation. I got frustrated and depressed. How come it will be missing??? Items in my package worth more 1000$ all of them were bought from India. Little stranded.

Always delivers packages during work hours to residential addresses. How can anyone be at home during 1PM-3PM? I would never use UPS for shipping or receiving if possible. Customer care is very inflexible and the phone App is useless.

I received an email that an overnight package was delayed due to severe weather. I called UPS and the CSR told me the same thing their website did, the package was checked into the Milwaukee, WI facility at 6:40 am and delayed due to severe weather, which was inaccurate as the skies are clear in the entire state with no bad weather predicted. She told me to hang up and call back in a couple minutes for an update. This was concerning as it wasn’t anything I didn’t already know.

A package that was supposed to be delivered to me was delivered to another person and when I inquire with the UPS driver if there was a package for me the driver said, “No”. Outright lying without checking the delivery information and delivering to another person is outright theft on the UPS driver's end. BBB giving UPS an A+ is wrong especially with so many complaints. And when I got a call back from UPS, I told them I wanted the driver fired for theft which they declined to fire the driver for theft. This is unacceptable. Don't do business with UPS unless you want your purchases/orders stolen.

I have used UPS for many years and almost every single time they are late. Never trust the online tracking. Want to talk to someone, get ready to talk to someone in Inda that has no idea what’s going on. This isn’t good. You’re consistent, but you’re consistent at being unreliable. Someone should fix this or UPS is going to end up like Blockbuster... a company of the past.

I am really irritated with UPS. When I pay extra to not go through snail mail, I expect my package to come to my door... like FedEx does! I am a senior with walking issues. Most times, UPS will bring to my door. But, about every 3rd delivery (I shop only online) UPS doesn't feel like coming to my door so will drop off at front office, which is too far for me to walk. Don't know who's doing it. The grumpy guy who usually comes or someone else. If I wanted to walk, I'd go to the actual store. This is so frustrating for seniors and disabled. And they can't say they tried but no one was home! My dogs alert me loudly, if anyone knocks on my door. It's so irritating that I can't choose FedEx or someone else when I order. I guarantee I'd never use UPS! Tell your drivers to act friendly at least! Mine won't smile, won't speak, nada! Real pleasure…

In the last 2 months I have had to deal with UPS twice in very different situations and both times they have totally failed to deliver as expected. Additionally, in both situations of failed performance there is zero accountability. Customer is left with nothing to do but use FedEx which I intend to do when it is important and I am making the shipping decisions. In the first situation, I overnighted a key to my brother in law who was going to stay at my home while he was in town for business and I was out of town on vacation. In this situation, they "forgot" to put the package on the truck from their distribution center so it was not delivered in time for my brother in law's business trip. There was no recourse for the failed delivery - they could not redirect it to the location of the business trip and would not provide a refund.

Amazon Prime member... Shipped by FedEx? You know it will be there when you expect it and on time! Shipped by UPS? Always rescheduled, late, days after other orders. You explain to me how I can order (as a business) 50-60 different things all at the same time. I will receive everything shipped with just about any courier on time and in great condition. When I see UPS... it's an immediate disappointment. I know beyond the shadow of a doubt, it will take extra time, if it shows up at all. UPS = absolute garbage. Save yourself the heartache and walk your shipments across country on foot. They stand a better chance of getting there on time.

The delivery of my package has been delayed for days for no apparent reason. Now UPS says that they left it at an access point, and for ME to go and pick up the package. NO! The reason UPS was paid, was to have it delivered to my front door. Unacceptable. Poor experience.

Hello, when someone sends me some merchandise for UPS, UPS leaves the merchandise in a local of them, and they say they have gone to my house and I have not been. I am disabled and I also have surveillance cameras and UPS has never come to leave some package. I have to pick them, another thing leave the packages 3 and 4 days in the local and then make the delivery.

If I could forever opt out of UPS I would. Our delivery man doesn’t deliver. He seems to fill out his failed attempt slip before he even gets to the door and sometimes he doesn’t even put our notice on the right door. 9/10 I have been home. If he knocks at all it’s once, quietly. By the time I stand he’s already gone and the notice, on the first attempt mind you, states he’s bringing it to a pickup location. Is it really delivery if I ALWAYS have to go somewhere else to pick it up?? I get no say, I can’t request him to leave the package or anything.

On three consecutive days I received e-mail announcing a package would be delivered the next day. On none of these days was the package delivered and when I inquired I was not given a reason and told they would do their best to deliver after the weekend. This company is engaged in consumer fraud. Stay far away!!

UPS website is selling concert tickets instead of tracking packages, I mean who cares about Taylor Swift. I just want to track my package. And I can't track my package. It just won't let me for the third day in a row. I'm personally never gonna use UPS. I'll go Toffees or postal office.

I'm waiting for medication from the Veterans Admin and the website tells me it's out for delivery. Upon checking again later in the day it's been delayed one day. Fine, however, I see the truck outside my drive way and he drives away. Again I call and I get lip service telling me the same thing I'm reading on the screen. OK, where's my package with them being so close and not delivering. I get suspicious so they wait through two more of my calls telling me the same thing. Now at 9:00 pm they call the driver and he's gone. Of course as my suspicion revealed the package had been tampered with and the drivers didn't want to put their name to it. I get it. The first time I called I could have found another way to deal. No, I trusted UPS. DUMB. Now they're advising me to call the VA and have them replace the shipment of medication. Everything is easy when you're not the one doing it. Thank you for doing your country a service by screwing their service men.

I have learned not to use them to ship anything due to so many lost packages, late deliveries and horrible customer services. But sometimes things get shipped from the other end using UPS which is unfortunately out of my control. Literally every single time I get a package from them something goes wrong. This time only one of my 2 packages delivered 4 days late. When I asked the driver where the other package was I was instantly given an attitude and told it's "not my problem… I'm just the driver."

I usually just prefer going to the stores and buying what I need but in this case I was not fortunate enough to be able to do so. So I ordered online and tracked my package on a daily basis. It said it arrived On Sept. 25 between the hours of 1:30pm and 5:30pm. I knew I wouldn't be home but I had my mom wait for me. She said she stood by the window all day and not once did someone come by to deliver the package and I tracked it to see where it would be and they dropped it off elsewhere. Last time with my debit card as they no longer print them out in the branch. It was the same situation. They did not bring it to me, they took it to the same store as this time. They need to check that their employees are actually delivering the packages because in no way would my mother have missed that package and second, it just gets in the way of my errands because I don't have a way to pick it up somewhere else. Everything they don't want to do their job.

UPS is a reliable and dependable delivery service. Follow directions regarding delivery site (My UPS). Even place parcels in my mud room in inclement weather (compared to USPS which just lets them sit in the rain!!).

Some of my Amazon deliveries happen through UPS. They mess up each and every delivery sometimes even when shipping is paid. I signed up for UPS My choice because I was expecting some travel documents and requested UPS to hold them at their office so I could pick them up. UPS applies the same policy for my Amazon orders.

UPS always comes through. They take good care of the packages that I have sent or have had delivered to me. Their pricing is fair and reasonable and customer service is always very helpful.

Usually when I am having something shipped, I will choose any service other than UPS unless there is no other option. Have received and returned more products that were crushed beyond usability than any other service. Have seen and photographed carriers putting packages like a football, tossing large and expensive boxed items over a fence, placing them beside a home (in the bushes), not knocking on a door to sign for a package, saying a package was delivered when actually the driver made no attempt to deliver. Sadly, UPS pushed the barrel over and got the scum beneath to be their drivers. Know for a fact they hire convicted felons!

UPS is the worst. I refuse to send or receive packages from them. I'll pay extra for FedEx, who treat packages, especially fragile ones with care. UPS handlers don't care & just throw boxes on top of boxes even if the subsequent box is heavier than the previous box. Merchandise often arrives broken & damaged with UPS, but not FEDEX.

I have used UPS and was satisfied with their service. No complaints. From sending the package, to tracking the progress of the package, to the delivery everything went well.

Several employees often just dump the heavy packages 100 ft. from my front door at the driveway gate. Not only does that invite thieves, but makes it difficult with a disability to get the package from that far off or even to move it out of blocking the driveway. There's a reason why some people want items delivered. Plus, many workers don't seem familiar with a Ring doorbell and just toss the package and go. Or some can't read address signs and dump packages elsewhere. (Have TWO address signs here, as do the neighbors). Odd numbers on one side of the street, even on the other! Other drivers are just fine, but when they mess up, it's a pain.

UPS is the worst. The companies has free shipping. Then UPS will say they can upgrade for a shipping fee. If I don't agree to the fee then they hold back on the delivery date. When I file a claim for damage merchandise, UPS never pays when.

UPS is a very nice place for me. I am forever send a present to my NY family for special occasions so it works for me and they are so friendly. Another good thing they have is they can notarized documents that you want notarized. They save the address of people you always sent things to so I like them very much and recommend them highly.

Most times it’s fine but when they screw up they SCREW up...almost as bad as the USPS! Even at the corporate level I've experienced this lack of care.

Everything comes on time and in good condition. Whenever I order something to be delivered I always ask if it's coming UPS. If it is I never have to watch for it, totally trust UPS to deliver.

I have always had great experiences with UPS... I have a UPS driver who has been delivering in my area for years and he is the best! He always rings my doorbell and when packages are large places them on my back porch if I don't answer doorbell. I've given him permission to go to back porch.

It has been a while but the last time I used UPS I was sending a care package to my Marine son in Afghanistan. The attendant I think was having a bad day and was a little short; but the service has always great when ordering things online.

My packages arrived mangled and beat up. I called UPS to complain and talked to a nice man. That did not change the fact that my medical supplies could have been destroyed.

Package I got lately had a big damage on it, and the content was an expensive Kipling Bag, so I had to return it back to Macy's. I wish they could be more careful on their handling of packages. Otherwise the whole experience is still good because I received it on time as promised.

UPS NEXT DAY AIR has a "guarantee" that their package must be delivered by 10:30 am. lf it's late the customer can file for a refund. HOWEVER, UPS has a policy that if the carrier is running late and he "is in the area of the receiver " the carrier can mark the package as DELIVERED even though it hasn't reach the destination and into the hands of the receiver!! This policy is condoned and encouraged by UPS to avoid refunding the customer for a late delivery. This is EXACTLY what the Brooklyn NY manager/supervisor told me when my package was late. They are running a SCAM!! My package arrived late. HOWEVER, when l went online, l was shocked to see that according to UPS tracking, it was listed as arriving right on time! Scam artists!

I know UPS will go the extra mile to deliver excellent service every time! They are the best parcel service in the world! They also are one of the best companies to work for!

My experience personally has not been that bad, and I probably would have given an overall rating of "5." However, when my daughter shipped her sister the phone she had purchased for her, she had to tell the clerk what was in the package before they would ship it for her. When my 2nd received the package it was sealed but no phone was in it. In my opinion, that is poor customer service, that is theft. To cut the bottom of a package, remove its content, tape it sealed and ship it is theft. The rating should be -0-.

UPS is very professional and that all employees wear uniforms. They are always on time and take good care of your packages, UPS has never let me down.

Great service, on time delivery, competitive price, good employees, will take heavy packages. All around good company, has the mail figured out.

Not happy with FedEx. FedEx delivered package to wrong house, a neighbor brought it to me. Company never reimbursed me (which was a lot of money) or apologized. UPS very good and DHL never had dealings with them.

I have no problem with UPS now, I had an issue twice and it was addressed. One time it was very cold out and I was waiting for UPS. They was a few doors delivering a lot of packages to my neighbor and when they finish they never stopped at my house. I called the base and they made the driver turn around and drop my package. Then another time they kept ringing my bell to accept my tenants’ packages and I had to call the base to have them stop ringing my bell. They have their own bell and it is not my job to collect their packages. I did not retire to work for them for free.

I ordered some books from Barnes and Noble, last week and the expected delivery date was yesterday. I still do not have my package, also there is no tracking information available. Not to mention the UPS website is a hassle just to log onto it. Won't remember my password or username no matter how many times I reset it. I mostly just use the U.S Postal Service for packages. Step up your game, UPS.

I love getting the updates real time when my packages are delivered at my home. This is especially helpful while I'm at work due to my husband not always hearing the doorbell delivery.

In one word – flawless. I grew up with them and I trust them completely. They are like family. Fast and polite service from people that are wonderful. Always my first choice. Easy to use and they handle our packages with "kid gloves". I will stand up and defend them in a minute’s notice. They always employ people that shines with perfection.

They are very quick, reasonably priced and for the most part there has not been much damage to the packages however, when there has been an issue usually the driver points it out and lets me know what to do if there is a problem. Usually very nice drivers. I have used UPS over 100 times in the past few years at different addresses and this has all been consistent across the board.

Really appreciate the UPS driver placing packages in a plastic bag when there is foul weather. Drivers are also courteous & professional. Also like the fact that their trucks are well-marked & drivers have uniforms making it safe for people who may personally answer the doorbell.

I like UPS, I did have a time when I was waiting on a Christmas present and they did not deliver it on time and when they did deliver it, it was damaged. After filing a claim I never received the money for the damage. Still waiting.

Of all the delivery carriers I find UPS to be the most reliable, informative and friendly. Their prices are a bit high but you can be sure you will receive your packages on time. There are many options for sending and receiving and I arrange all my mailings and deliveries via their website. Their delivery persons are professional and cheery.

The main concern I have is that they rarely knock on my door or ring my bell, they just leave the package on my porch. To combat this, I usually have it delivered to my PO Box, which slows down the process by a day or two.

The UPS personnel were friendly, knowledgeable, helpful... The pricing was fair, reasonable and good. My package was shipped fast, delivered on time and unharmed.

It's really impressive how they manage to stay in business given the consistency of failed and delayed deliveries. The most recent "service" really deserves an award for the worst service in the world. I live in NY and somehow my package ended up at the pick up location in NJ! Not only did I call twice to make sure the package finds its way to the right address but was also reassured that it is on the way to my house. Only to find out 2 days later that it was in fact sent back to the sender... And once again, all they said was "I'm sorry", which doesn't fix the issue of constant delivery problems. I will do everything in my power to never use UPS again.

They are wonderful in every way except they just are way too expensive. I mail pkgs. reg. and check prices often and can rarely use them because of this one thing. It seems USPS beats them EVERY TIME.

UPS ring the doorbell before placing the item on my porch. Thank you for the great service. I like to receive an email with my tracking number; that helps me a lot.

Packages always have arrived on time, usually in good condition, have received a couple of packages that were pretty beat up and contents broken but that seems to be the exception.

UPS has slowed down over the years when it comes to service. I have noticed the prices have gone up and the service has gone down. I can't get them to deliver my packages to the garage because I'm handicapped and can't get to the front porch. I have also noticed that a lot of my delivers are transferred to the post office and come in the mail. Very odd.

My experience with UPS has been excellent... The driver is very courteous and friendly. I am very satisfied with the services and will continue to have them to deliver my packages.

We have a pretty good relationship with our local UPS driver. He knows where to leave packages out of the weather and out of sight so we receive our stuff in a timely manner.

I freaking hate this shipping company! I waited for my mail to arrive as soon as possible and signed the notice that they can leave the mail and never does it!! It's very inconvenient and will never buy something online that will use this company to ship their item! Horrible customer service!

To complain at a corporate level contact: Public Affairs Manager Kyle ** at **. I have waited 3 full days (9 am-8 pm!) for package pickup. Website said driver showed up but package was not ready. I was home and package was ready for pickup. No notice left and and neighbors did not see UPS truck on our street. Called each evening, verified all information including address and phone number, and was told problem was escalated and supervisor would call next day. No phone call and no pick up.

I left a review on Oct 19 about not getting the package from UPS in time for her party. The day I left the review, they had told me it wouldn't be arriving until the 23rd but on the 20th, I tracked the package again and SOMEHOW it had arrived to our local facility! While I still don't recommend UPS as a regular method of shipment, I felt obligated to correct my review since I DID receive my package on time. Thank you UPS!

I shipped 9 boxes from CA to GA, paying for additional insurance. A bit under $1500. First, delays and delays. When the first shipment arrived, the driver "rolled" my box. Top/bottom/top bottom, into my garage. I was aghast, told him the contents were important, and his treatment was irresponsible. He LAUGHED at me saying "If you want your things to arrive safely, you should use UPS”. The contents were damaged, as were the contents of almost all my other boxes. (They were all packed with great care. I have moved entire households cross country twice with damage only to a couple of ceramic items. They were all also packaged under the direction and help of a veteran UPS driver.)

UPS delivery systems are very accessible, print a label off of the internet while registering your delivery item, whether it is a return or just out for the first time. The tracking system is very accurate, and it make you question why the package overseas is taking too long, other countries systems have to be detained. I found this out through them, and now I can accurately judge the time it takes to deliver and receive items from overseas.

I like them but like all drop package and run. Do not ring doorbell or knock. If I did not see truck would have no idea package there. One time package huge left in carport and if had not seen him could not have gotten package to door!!

Our local UPS shipper was great, but the corporate office could have cared less, not only did it take 3 weeks to locate my granddaughter's birthday gift (Lost in Atlanta). THEY LIVE IN Woodstock, instead of refunding my whole $19.50, they refunded $12.00 w/o an explanation or apologizes. The package arrived a month later, undamaged. Even an apology would have helped.

My orders usually get to me right when they say it will arrive. The orders also arrive in such wonderful condition, nothing broken and package in good shape.

I have asked everyone I do business I do not want UPS delivering my stuff. Late, they don't show up and say they did when you're sitting on your couch, boxes are always damaged... They suck!!!

I have always used UPS! They're polite and courteous delivery. My mail or my roommates' has never been damaged, lost or stolen... And most important to me is that They Have Never been late! TY!!! UPS.

I love how I can track my packages almost from the time I give them into their care. And by care, I mean they do handle the items as if they were their own. The only thing that bothers me lately is the dramatic increase in their costs to ship an item. It's almost as if they know they are really the only game in town and charge you for same. The old law of supply and demand is in effect.

UPS the worst of the worst of all delivery package. I paid 25.00 that package is a must guaranteed to be delivered within 2 days. When I called them all they can say is sorry, we had a mechanical problem, OMG!!! What's the use of paying 25.00 if package would be delayed. I will not ever give them my business or tell others to use UPS, they are the worst company. They don't care about customers. FedEx is the best. Hello UPS you all just hungry for money don't care about us. I will not recommend. If there is a zero rating I will do zero.

I have had packages shipped to me several times. They never update their tracking information. Also customer service never respond back to you if they promised to call you back and then when the driver gets there they are never on time and constantly keep changing delivery dates. I think UPS is a terrible service and whenever I get the opportunity I use FedEx or USPS.

As far as UPS goes they are very reliable at UPS store and it is expensive. When thru Amazon not as expensive but less reliable. They allow holdovers that are not necessary and they don't always deliver or pick up on time.

I use UPS to ship large boxes to family, larger than I would ship via my usual method, USPS. The office was friendly, quick to recommend cheapest shipping, and the packages arrived in a timely fashion.

Our town's addresses have been modified and streets renamed etc but UPS still remembers where we are. Great service and always kind and mannerable. The deliverers pull up to the front, knock and never just leave the package unless specified. When ordering our cell phones the company stated they could not find our address on their map. UPS, however delivered the phones unfailingly.

The service is good and the drivers are friendly. But I wish in rural areas that we could have a delivery time and not just the day.

UPS can be VERY expensive, but very fast & tracking is easy & accurate. I use them frequently as I am a travel nurse. Driver missed my mom once on delivery attempt but went out of his way to meet her before he ended his route to get her medicine to her. Always friendly!

Deliveries usually come quickly but have received parcels in bad condition. Stores are not very cliche to ship from. USPS is cheaper and does a better job.

At midday, UPS notified me that the parcel would not be delivered as originally promised. Nonetheless, before the end of the business day the parcel was indeed delivered.

I use to love deliveries from UPS because I know I will get my packages. Now lately for my last two delivery they were terrible. The first deliveries the drivers claim that I wasn't home when I took the day off just to collect my package. They came into the building and left a note in the lobby that they were there when they never even come up to my apartment. I needed that package that day and wasn't able to collect for a week because it was a holiday weekend. The second package I got the email. How the package was left in front of my door, again they left it in the lobby where anyone could have taken it. UPS now is just like USPS. I wouldn't even give them a star as far as delivery is concern.

UPS drivers always ring the doorbell when they leave packages on my porch, no other company does that. If package is too heavy, reason I order some things online, they will wait and slide it into my home for me.

I have used this service few times. Always confident and like their services. They are good at their job and tries to deliver your packages as soon as possible.

UPS is fast and all they do is deliver packages in a timely manner. The drivers are friendly and they do their job well. I enjoy seeing that brown truck coming by.

There are damaged parcels. When you call them for tracking you wait forever to get a representative and when you do get someone they can speak the language or have a heavy accent.

I find UPS a timely company that cares about customer service. My packages always come intact with no bumps or bruises. I only handle payment occasionally and I am not sure of the pricing.

Well I have good and bad experience with UPS. Sometimes those drivers just jump out of the truck and put will miss you, date and time without even press your bell or tried to get you. My brother was traveling to Africa years ago and will be waiting for this driver all they long at the lobby, and we later went upstairs few minutes this dude came and not even worried to find the way into the building to dropped the package than drop will miss you. They need to teach those drivers customer service because they're the face of the company. I can of had good experience with customer service except one time I due with impatient one and he/she want me to come to Springfield to pick my textbook on their convenient times. Thank God they have some drops off location closed by now.

Great service especially with drop off locations when customers are not home. Most drivers know their customers which helps a lot and create a community of sharing.

Over the past 3 years I have a lot of medical supplies shipped to me by UPS. Always had a driver that was very kind and thoughtful with helping me get the supplies inside my glassed in porch. Would recommend this company over all other shipping companies.

I've been getting UPS shipments for over 40 years. The service is usually excellent. Now and then I get some boxes that are ripped and messed up, but for the most part everything UPS is great! The busted boxes may have happened before they got to the UPS truck, so it's hard to point the finger. As much as I can remember, the drivers have always been great!

I normally can depend on UPS to bring packages safely. But on several occasions where the packages were of great need for care they arrived broken. One costing 300 dollars (very rare radio) arrived broken after catching the driver tossing packages around like they did not matter.

I send out a package to my parents to Puerto Rico, on Sept 28 after the hurricane Maria. It was a generator, my mom is 70 years old and my dad is 73. After I was promise a delivery date on Oct 6, no one contact me, I had spoke with two supervisors, Maria and Edner and nothing has been done. They promise me at least a call back and I'm still waiting. Today UPS contacted my folks to ask them if they could go to where they were to pick it up because they were kind of busy... I’m still waiting on a call back but just know I WILL NEVER USE UPS AGAIN...

I've used UPS for business and for personal use. They do a good job on both accounts. My packages always get to me on time and they're not damaged. I would use them over FedEx any day.

UPS is well organized in their deliveries and easy tracking is easy to follow, tell what day, time to delivery. If not delivered no one will deliver again the next day great service.

They should have better customer services, being more gentle with fragile packages. Better delivery time. And making sure they deliver to the right house and make sure the person lives there.

The holiday season is pretty strenuous for UPS, therefore training is important for customer service expectations - that is your weakest season. Hire early for that season and Train thoroughly.

Packages continuously get crushed, look as if just tossed around without any kind of care. Packages are shipped in all directions regardless of any kind of directions on box, in other words directions on box say must stay "up" or " do not crush" only seems to make it worse as the opposite happens. Drivers drive the trucks in a careless manner in rural areas as if they are "4 wheeling" them. Not concerned for the property they are driving on or around.

In 2014 I had shipped some Computer software for a business I worked for. UPS was delivering these products to and fro for our business. The shipment got switched and I weren't never compensated for the lost articles. Got the run around from security and UPS in general.

I find UPS to be more than competitive and services are reliable. The last time, used UPS to ship my package was divert to the wrong city. However there was speedy recovery.

Easy to arrange for pick up and their delivery is always on time. They notify by email when to expect delivery and also if the delivery is going to be delayed.

In the past a particular driver would turn the text notifications off... I had to keep turning it back on. The delivery on that item was being stalled. It eventually made it here.

I ask the shipper to inform UPS to call before delivery or hold and many times the package is just left at the door anyone could steal it. I watched news report on the theft of personal chippings and UPS have not taken any steps to safe guard contract shipping.

We have never had a problem when either receiving or sending packages via UPS. Drivers are always friendly and staff at the UPS office are always helpful.

I have had many packages sent by vendors who require a signature on delivery. These are sometimes sent by UPS. I had no choice in the delivery method used, or the date or time of the delivery. UPS attempts to deliver when there is no one home, and a notice is left. Even when I call UPS to attempt to schedule the re-delivery, additional delivery attempts are made when I am not home. When I call to ask if I can pick up the item, I am told it will be at a location not near my house (e.g. 25 miles away at the opposite end of the city). So an item that was shipped so that I would have it on Friday Oct. 13, will not be delivered until Monday, Oct. 15. I find this delivery service to be unresponsive to my needs.

I use UPS for Amazon Prime shipping. Always on time and no damages! This keeps me happy with UPS shipping! Also, there are no problems with any returns.

The service was very helpful. They deliver and put my package where they were told. I will tell others of their service. Cannot get any better service.

Overall, I feel UPS is probably better than FedEx, mostly due to their better/lower pricing. I was however, so disgusted with all couriers, I have recently (just about a year ago) joined Amazon Prime, who charge a yearly fee of $99, then all shipping is free, and most items arrive within two days; that said, I'm very happy with my decision to not use UPS...

They are careful and friendly and seem to take good care of my packages. They also have good rates which is always important. I have never had a problem with them and their service.

They are terrible at delivery. They seldom ring the doorbell or knock. They dump the package on the porch and are gone, leaving the package vulnerable to thieves. They are faster than an Olympic sprinter. When given a choice I would never pick UPS. YOUR COMPANY NEEDS TO GET ITS ACT TOGETHER!!

I have ordered several times, always delivered to wrong address even though my address is right on the outside of my house. No follow up from them, they are terrible.

UPS is a bit pricey. Other than that their service is great. Deliver on time. Customer service is polite and gracious. Myself personally I've never experienced a problem with them.

The pricing is really high especially for international shipments. Many times does not make sense to use UPS because the pricing can be 4 or 5 times the cost of the commodity.

The UPS driver is very friendly. He knows where to place medicines I receive monthly to avoid getting the medicine hot. If the medicine gets hot it will not be any good.

The UPS drivers are great. The ones I have had have been polite and kind. I prefer them over any others. They really care about the customers and they are fairly priced.

The last box I had delivered looked like it was thrown on the porch and landed in the flower bed. The sprinkler system soaked the package. It could have been set by the door.

Can't think of any other company that will allow its personnel to get away with bold faced lies the way UPS does. They absolutely cannot be trusted. They promise three attempts. 1st - Waited most of the day but had a Dr's appointment @ 3 - unavoidable - driver left a notice saying re-delivery next day so I wait from 9 AM to 7 PM - driver codes incorrect address but they already put a note on my door so how can the address be incorrect? I confirm address with customer service (these people I must say are nice and do a helluva job listening to complaints but those on the consumer side aren't actually empowered to do anything).

I've never been disappointed with their service, never a lost package and very prompt in delivery time. You can always count on them handling packages with care.

Anytime that I have had a package delivered to me via UPS, I have always had excellent, reliable service. The tracking provided is on point, the text options are supreme and accurate. Out of all the delivery services, I have come to count on UPS.

My experience with UPS during my loan servicing career has been faultless (I am now retired). All business between myself and commercial clients was always easy and accurate. The drivers were especially helpful. My clients paid all the fees, but I can't recall any problems in my 15 year business. Thanks!

I have always had a good response dealing with them. Very easy tracking information and always on time. I get text messages to let me know where my package is. Sometimes even early delivery.

Prices have risen astronomically and the punch card discontinued. Takes longer than USPS to arrive. Some packages have gone the wrong route and then arrived back at my address to be emailed.

Use to be a good company but drivers don't care and left my package at wrong address in the rain. Have called but they don't care. Bad company. It's FedEx for me.

I have not had any issues. Once a packet was left under the carport because it would have gotten wet if left on my porch. Very thoughtful. I use the UPS mail service which gives me the option of having my packages delivered there in case I am out of town.

I have sent packages up north to family and they have always arrived on time and in great condition. I have used them for several years and they have always kept me up to date.

I waited for over a month for a package and ended up waiting for almost 2 months. And then that lost one of my packages got installed. Never again...

I purchased a algebra book for my college class. My class was dropped so I had 15 days from the time I received my book to send it back for my full amount of $227.91, and in which I received the book on August 30, the book was sent out through UPS on September 2. I called UPS on September 26ish to locate my book because the bookstore had not received it, which I did and it got sent over to investigation.

All shipments arrive on time. Drivers take care with our parcels. When shipping we use the UPS stores. The tracking is a nice extra and stores are clean.

I have found UPS to be the best when it comes to caring for packages. I have very few problems with damaged boxes, unlike other shipping services. The delivery men and women are almost always friendly, knocking when delivering. Again in comparison to other shipping services that drop on the porch and leave.

Very professional and dependable and reliable and I never had any merchandise damaged when I use them. I always use them and refer them to friends and family.

My packages are never damaged. Drivers take care to conceal my packages (I live on a busy street). Drivers are personable and professional. Packages arrive in a timely manner.

Usually has good service and they have an app where you can track and also change delivery time or date. You can also pick up after an attempted delivery if you call before 7.

Many packages received from UPS arrive busted, or holes in them. Part of the problem is the poor preparation of the company shipping the products. Most of Amazon's packages arrive intact (most, not all).

I love UPS. They’re reasonable and they deliver on time. There is no way you can go wrong with UPS and deliver is always on time every time. With UPS you’re in great hands.

Service has been good, occasionally slow, but careful overall. The drivers are brisk and courteous if we see them and they are careful about not driving on the grass.

I have had nothing but respect with these people, good as it gets and they seem to do their job. They even help me unload packages from my car, I really like the locations also.

UPS delivery service is not what it used to be... I used to almost always receive my package on time or later that day. Now it's one delivery try, then package goes to some local vendor for pick up. Or leave it in my screen door on my private house doorway. What happen to that?

I ordered some DVD headrests for my family when we head out on our first vacation together. I waited 2 weeks for delivery and on the day of delivery, they never showed up. I had them delivered to my mom's house since she is homebound. I went to check the tracking and the status was DELIVERED. I called to see what was going on, and the lady told me they were delivered to the wrong address and that they would see if they could get it back. That it could take 8 days! 8 days to decide if they are recoverable and that they would contact the seller of the product after. It's been a week, still haven't heard anything, and now we are about to head out on our vacation WITH NO product. Thanks UPS.

I ordered a very expensive computer from a PC building company in California. Everything started out well and the delivery arrived in my location on time. I called the day before and requested for me to pick it up after work because I had to sign for it. Next day I was on my way to work and I checked the UPS app to make sure everything was OK for me to pick it up later in the afternoon. I was shocked and confused when the app said "returning to sender." I immediately called UPS and spoke to a extremely rude woman on the phone that said the sender (the company I bought it from) was requesting to send it back. I said that is impossible because I have been in contact with them via email and they never mentioned anything about sending it back and I had already paid them a lot of money.

I ordered a lamp and the UPS man helped me get it in the house. What a nice guy, thank you... The box was in good shape. Nothing was broken. Was so glad to get and put it together. Love the lamp.

I have a big problem with their delivery time. I almost always have deliveries of perishable foods which does not get delivered till late at night around seven or eight so it's been on the truck all day. I've called the main office about it and they told me nothing can be done about it. I do not choose this company rather the people I order from do.

I like UPS, the drivers are always courteous and my packages arrive on time and in undamaged condition. I have always chosen UPS over the other competitors in the same market.

They are always very courteous and on time! I really can't find any faults with UPS! The tracking system is very useful in determining when your order will arrive or where a hang up might be. You won't be disappointed!

I have ordered online for many years and have always had great experiences with UPS. I have only had one bad experience with this company and the matter was resolved through the sender.

Always received excellent service. Packages are never damaged and drivers are very courteous. Can't remember ever having any problems with this shipper. Would recommend them anytime!

Easy peasy process. There are outlets in various stores which make it very convenient. Also, I get notification of pending deliveries to my email. Plus the delivery people are very polite!

The service with UPS is great. When I have a order coming they will send me a email about what time it will be here. Also the person that always brings my packages is always very polite and helpful.

I am very pleased with UPS overall. I think they are a great company with caring employees. Our favorite driver used to give my neighbor’s dogs treats when they were still alive (the dogs). They will also take a few minutes to talk with you.

I really didn't have any sort of problem with UPS or any other delivery person really. The only thing I have here is that there aren't more ways to communicate with the driver or the UPS and selves on how the package might get dropped off just in case you are not going to be there unexpectedly or just because you want to change locations you don't want it sitting on your porch were anybody, or anyone can just pick it up when they think you're not home? That last one happened several times and I'm not really mad about it because nothing went missing.

I love UPS Shipping because they are always on time and they will not leave your packages outside in the inner city. That is very dangerous in our community, when you get home from work the packages are gone. Stolen... by your nice neighbors, then you have to start all over. That's very time consuming when you have to work everyday and that's the reason you ordered online in the first place. Another company has left our packages on the steps to be taken by... whomever.

My son sent me some VERY important documents from New Jersey to Houston, TX on Sept 28, 5 days later, the envelope made it to Houston but for some weird reason that no one in UPS can explain, two days later, the package arrived to San Antonio!!! Then they sent it to Austin and so far they are only missing Dallas to have the Texas tour complete!!! Today is October 11 and NOBODY knows where the package is? Talked to numerous "supervisors" there and it's a proven fact: Incompetence and disinformation is a virus there and is highly contagious. That being said... if you have other options, don't hesitate... just stay away from UPS, their service is garbage and their customer service will tell you on fancy words "you'll get it when you get it".

I attempted to arrange a package pickup for delivery from a private residence. Making the arrangements was a nightmare and customer service provided conflicting information on the process. I finally abandoned my plans. Never again.

They have always been on time or early and the driver is always polite. They have never damaged any of my package and I just love the tracking information.

UPS has frequently taken my Amazon Prime orders (supposed to be 2-day shipping) to the post office for final delivery - which adds 1-2 days to delivery time.

UPS is one of largest carriers of consumers' package. I had a pre-paid package from Charter to send back. My replacement cell phone I had not received yet, so I had no phone. I used my daughter phone. Called UPS to pick up a prepaid package, it was ready. They would not pick up package because I had no phone number. I told them that Charter Communication already paid for everything. UPS REFUSED to pick up package. FedEx has a system. If it is prepaid they pick it up. I will no longer use UPS service.