United Parcel Service - UPS Reviews

Most times it’s fine but when they screw up they SCREW up...almost as bad as the USPS! Even at the corporate level I've experienced this lack of care.

I have always had great experiences with UPS... I have a UPS driver who has been delivering in my area for years and he is the best! He always rings my doorbell and when packages are large places them on my back porch if I don't answer doorbell. I've given him permission to go to back porch.

UPS NEXT DAY AIR has a "guarantee" that their package must be delivered by 10:30 am. lf it's late the customer can file for a refund. HOWEVER, UPS has a policy that if the carrier is running late and he "is in the area of the receiver " the carrier can mark the package as DELIVERED even though it hasn't reach the destination and into the hands of the receiver!! This policy is condoned and encouraged by UPS to avoid refunding the customer for a late delivery. This is EXACTLY what the Brooklyn NY manager/supervisor told me when my package was late. They are running a SCAM!! My package arrived late. HOWEVER, when l went online, l was shocked to see that according to UPS tracking, it was listed as arriving right on time! Scam artists!

Great service, on time delivery, competitive price, good employees, will take heavy packages. All around good company, has the mail figured out.

I have no problem with UPS now, I had an issue twice and it was addressed. One time it was very cold out and I was waiting for UPS. They was a few doors delivering a lot of packages to my neighbor and when they finish they never stopped at my house. I called the base and they made the driver turn around and drop my package. Then another time they kept ringing my bell to accept my tenants’ packages and I had to call the base to have them stop ringing my bell. They have their own bell and it is not my job to collect their packages. I did not retire to work for them for free.

Not happy with FedEx. FedEx delivered package to wrong house, a neighbor brought it to me. Company never reimbursed me (which was a lot of money) or apologized. UPS very good and DHL never had dealings with them.

I know UPS will go the extra mile to deliver excellent service every time! They are the best parcel service in the world! They also are one of the best companies to work for!

UPS is very professional and that all employees wear uniforms. They are always on time and take good care of your packages, UPS has never let me down.

My experience personally has not been that bad, and I probably would have given an overall rating of "5." However, when my daughter shipped her sister the phone she had purchased for her, she had to tell the clerk what was in the package before they would ship it for her. When my 2nd received the package it was sealed but no phone was in it. In my opinion, that is poor customer service, that is theft. To cut the bottom of a package, remove its content, tape it sealed and ship it is theft. The rating should be -0-.

I ordered some books from Barnes and Noble, last week and the expected delivery date was yesterday. I still do not have my package, also there is no tracking information available. Not to mention the UPS website is a hassle just to log onto it. Won't remember my password or username no matter how many times I reset it. I mostly just use the U.S Postal Service for packages. Step up your game, UPS.

In one word – flawless. I grew up with them and I trust them completely. They are like family. Fast and polite service from people that are wonderful. Always my first choice. Easy to use and they handle our packages with "kid gloves". I will stand up and defend them in a minute’s notice. They always employ people that shines with perfection.

I like UPS, I did have a time when I was waiting on a Christmas present and they did not deliver it on time and when they did deliver it, it was damaged. After filing a claim I never received the money for the damage. Still waiting.

The UPS personnel were friendly, knowledgeable, helpful... The pricing was fair, reasonable and good. My package was shipped fast, delivered on time and unharmed.

Of all the delivery carriers I find UPS to be the most reliable, informative and friendly. Their prices are a bit high but you can be sure you will receive your packages on time. There are many options for sending and receiving and I arrange all my mailings and deliveries via their website. Their delivery persons are professional and cheery.

I love getting the updates real time when my packages are delivered at my home. This is especially helpful while I'm at work due to my husband not always hearing the doorbell delivery.

They are very quick, reasonably priced and for the most part there has not been much damage to the packages however, when there has been an issue usually the driver points it out and lets me know what to do if there is a problem. Usually very nice drivers. I have used UPS over 100 times in the past few years at different addresses and this has all been consistent across the board.

Really appreciate the UPS driver placing packages in a plastic bag when there is foul weather. Drivers are also courteous & professional. Also like the fact that their trucks are well-marked & drivers have uniforms making it safe for people who may personally answer the doorbell.

The main concern I have is that they rarely knock on my door or ring my bell, they just leave the package on my porch. To combat this, I usually have it delivered to my PO Box, which slows down the process by a day or two.

It's really impressive how they manage to stay in business given the consistency of failed and delayed deliveries. The most recent "service" really deserves an award for the worst service in the world. I live in NY and somehow my package ended up at the pick up location in NJ! Not only did I call twice to make sure the package finds its way to the right address but was also reassured that it is on the way to my house. Only to find out 2 days later that it was in fact sent back to the sender... And once again, all they said was "I'm sorry", which doesn't fix the issue of constant delivery problems. I will do everything in my power to never use UPS again.

Packages always have arrived on time, usually in good condition, have received a couple of packages that were pretty beat up and contents broken but that seems to be the exception.

They are wonderful in every way except they just are way too expensive. I mail pkgs. reg. and check prices often and can rarely use them because of this one thing. It seems USPS beats them EVERY TIME.

UPS has slowed down over the years when it comes to service. I have noticed the prices have gone up and the service has gone down. I can't get them to deliver my packages to the garage because I'm handicapped and can't get to the front porch. I have also noticed that a lot of my delivers are transferred to the post office and come in the mail. Very odd.

My experience with UPS has been excellent... The driver is very courteous and friendly. I am very satisfied with the services and will continue to have them to deliver my packages.

We have a pretty good relationship with our local UPS driver. He knows where to leave packages out of the weather and out of sight so we receive our stuff in a timely manner.

UPS ring the doorbell before placing the item on my porch. Thank you for the great service. I like to receive an email with my tracking number; that helps me a lot.

I freaking hate this shipping company! I waited for my mail to arrive as soon as possible and signed the notice that they can leave the mail and never does it!! It's very inconvenient and will never buy something online that will use this company to ship their item! Horrible customer service!

To complain at a corporate level contact: Public Affairs Manager Kyle ** at **. I have waited 3 full days (9 am-8 pm!) for package pickup. Website said driver showed up but package was not ready. I was home and package was ready for pickup. No notice left and and neighbors did not see UPS truck on our street. Called each evening, verified all information including address and phone number, and was told problem was escalated and supervisor would call next day. No phone call and no pick up.

I left a review on Oct 19 about not getting the package from UPS in time for her party. The day I left the review, they had told me it wouldn't be arriving until the 23rd but on the 20th, I tracked the package again and SOMEHOW it had arrived to our local facility! While I still don't recommend UPS as a regular method of shipment, I felt obligated to correct my review since I DID receive my package on time. Thank you UPS!

I love how I can track my packages almost from the time I give them into their care. And by care, I mean they do handle the items as if they were their own. The only thing that bothers me lately is the dramatic increase in their costs to ship an item. It's almost as if they know they are really the only game in town and charge you for same. The old law of supply and demand is in effect.

Our local UPS shipper was great, but the corporate office could have cared less, not only did it take 3 weeks to locate my granddaughter's birthday gift (Lost in Atlanta). THEY LIVE IN Woodstock, instead of refunding my whole $19.50, they refunded $12.00 w/o an explanation or apologizes. The package arrived a month later, undamaged. Even an apology would have helped.

My orders usually get to me right when they say it will arrive. The orders also arrive in such wonderful condition, nothing broken and package in good shape.

I have always used UPS! They're polite and courteous delivery. My mail or my roommates' has never been damaged, lost or stolen... And most important to me is that They Have Never been late! TY!!! UPS.

I shipped 9 boxes from CA to GA, paying for additional insurance. A bit under $1500. First, delays and delays. When the first shipment arrived, the driver "rolled" my box. Top/bottom/top bottom, into my garage. I was aghast, told him the contents were important, and his treatment was irresponsible. He LAUGHED at me saying "If you want your things to arrive safely, you should use UPS”. The contents were damaged, as were the contents of almost all my other boxes. (They were all packed with great care. I have moved entire households cross country twice with damage only to a couple of ceramic items. They were all also packaged under the direction and help of a veteran UPS driver.)

I have asked everyone I do business I do not want UPS delivering my stuff. Late, they don't show up and say they did when you're sitting on your couch, boxes are always damaged... They suck!!!

UPS delivery systems are very accessible, print a label off of the internet while registering your delivery item, whether it is a return or just out for the first time. The tracking system is very accurate, and it make you question why the package overseas is taking too long, other countries systems have to be detained. I found this out through them, and now I can accurately judge the time it takes to deliver and receive items from overseas.

I like them but like all drop package and run. Do not ring doorbell or knock. If I did not see truck would have no idea package there. One time package huge left in carport and if had not seen him could not have gotten package to door!!

UPS the worst of the worst of all delivery package. I paid 25.00 that package is a must guaranteed to be delivered within 2 days. When I called them all they can say is sorry, we had a mechanical problem, OMG!!! What's the use of paying 25.00 if package would be delayed. I will not ever give them my business or tell others to use UPS, they are the worst company. They don't care about customers. FedEx is the best. Hello UPS you all just hungry for money don't care about us. I will not recommend. If there is a zero rating I will do zero.

I have had packages shipped to me several times. They never update their tracking information. Also customer service never respond back to you if they promised to call you back and then when the driver gets there they are never on time and constantly keep changing delivery dates. I think UPS is a terrible service and whenever I get the opportunity I use FedEx or USPS.

I use UPS to ship large boxes to family, larger than I would ship via my usual method, USPS. The office was friendly, quick to recommend cheapest shipping, and the packages arrived in a timely fashion.

UPS can be VERY expensive, but very fast & tracking is easy & accurate. I use them frequently as I am a travel nurse. Driver missed my mom once on delivery attempt but went out of his way to meet her before he ended his route to get her medicine to her. Always friendly!

As far as UPS goes they are very reliable at UPS store and it is expensive. When thru Amazon not as expensive but less reliable. They allow holdovers that are not necessary and they don't always deliver or pick up on time.

Our town's addresses have been modified and streets renamed etc but UPS still remembers where we are. Great service and always kind and mannerable. The deliverers pull up to the front, knock and never just leave the package unless specified. When ordering our cell phones the company stated they could not find our address on their map. UPS, however delivered the phones unfailingly.

The service is good and the drivers are friendly. But I wish in rural areas that we could have a delivery time and not just the day.

Deliveries usually come quickly but have received parcels in bad condition. Stores are not very cliche to ship from. USPS is cheaper and does a better job.

At midday, UPS notified me that the parcel would not be delivered as originally promised. Nonetheless, before the end of the business day the parcel was indeed delivered.

I use to love deliveries from UPS because I know I will get my packages. Now lately for my last two delivery they were terrible. The first deliveries the drivers claim that I wasn't home when I took the day off just to collect my package. They came into the building and left a note in the lobby that they were there when they never even come up to my apartment. I needed that package that day and wasn't able to collect for a week because it was a holiday weekend. The second package I got the email. How the package was left in front of my door, again they left it in the lobby where anyone could have taken it. UPS now is just like USPS. I wouldn't even give them a star as far as delivery is concern.

UPS is fast and all they do is deliver packages in a timely manner. The drivers are friendly and they do their job well. I enjoy seeing that brown truck coming by.

Over the past 3 years I have a lot of medical supplies shipped to me by UPS. Always had a driver that was very kind and thoughtful with helping me get the supplies inside my glassed in porch. Would recommend this company over all other shipping companies.

I have used this service few times. Always confident and like their services. They are good at their job and tries to deliver your packages as soon as possible.

Great service especially with drop off locations when customers are not home. Most drivers know their customers which helps a lot and create a community of sharing.

Well I have good and bad experience with UPS. Sometimes those drivers just jump out of the truck and put will miss you, date and time without even press your bell or tried to get you. My brother was traveling to Africa years ago and will be waiting for this driver all they long at the lobby, and we later went upstairs few minutes this dude came and not even worried to find the way into the building to dropped the package than drop will miss you. They need to teach those drivers customer service because they're the face of the company. I can of had good experience with customer service except one time I due with impatient one and he/she want me to come to Springfield to pick my textbook on their convenient times. Thank God they have some drops off location closed by now.

UPS drivers always ring the doorbell when they leave packages on my porch, no other company does that. If package is too heavy, reason I order some things online, they will wait and slide it into my home for me.

I find UPS a timely company that cares about customer service. My packages always come intact with no bumps or bruises. I only handle payment occasionally and I am not sure of the pricing.

I've been getting UPS shipments for over 40 years. The service is usually excellent. Now and then I get some boxes that are ripped and messed up, but for the most part everything UPS is great! The busted boxes may have happened before they got to the UPS truck, so it's hard to point the finger. As much as I can remember, the drivers have always been great!

There are damaged parcels. When you call them for tracking you wait forever to get a representative and when you do get someone they can speak the language or have a heavy accent.

I normally can depend on UPS to bring packages safely. But on several occasions where the packages were of great need for care they arrived broken. One costing 300 dollars (very rare radio) arrived broken after catching the driver tossing packages around like they did not matter.

I send out a package to my parents to Puerto Rico, on Sept 28 after the hurricane Maria. It was a generator, my mom is 70 years old and my dad is 73. After I was promise a delivery date on Oct 6, no one contact me, I had spoke with two supervisors, Maria and Edner and nothing has been done. They promise me at least a call back and I'm still waiting. Today UPS contacted my folks to ask them if they could go to where they were to pick it up because they were kind of busy... I’m still waiting on a call back but just know I WILL NEVER USE UPS AGAIN...

Easy to arrange for pick up and their delivery is always on time. They notify by email when to expect delivery and also if the delivery is going to be delayed.

Packages continuously get crushed, look as if just tossed around without any kind of care. Packages are shipped in all directions regardless of any kind of directions on box, in other words directions on box say must stay "up" or " do not crush" only seems to make it worse as the opposite happens. Drivers drive the trucks in a careless manner in rural areas as if they are "4 wheeling" them. Not concerned for the property they are driving on or around.

I find UPS to be more than competitive and services are reliable. The last time, used UPS to ship my package was divert to the wrong city. However there was speedy recovery.

They should have better customer services, being more gentle with fragile packages. Better delivery time. And making sure they deliver to the right house and make sure the person lives there.

I ask the shipper to inform UPS to call before delivery or hold and many times the package is just left at the door anyone could steal it. I watched news report on the theft of personal chippings and UPS have not taken any steps to safe guard contract shipping.

UPS is well organized in their deliveries and easy tracking is easy to follow, tell what day, time to delivery. If not delivered no one will deliver again the next day great service.

The holiday season is pretty strenuous for UPS, therefore training is important for customer service expectations - that is your weakest season. Hire early for that season and Train thoroughly.

I've used UPS for business and for personal use. They do a good job on both accounts. My packages always get to me on time and they're not damaged. I would use them over FedEx any day.

We have never had a problem when either receiving or sending packages via UPS. Drivers are always friendly and staff at the UPS office are always helpful.

In the past a particular driver would turn the text notifications off... I had to keep turning it back on. The delivery on that item was being stalled. It eventually made it here.

In 2014 I had shipped some Computer software for a business I worked for. UPS was delivering these products to and fro for our business. The shipment got switched and I weren't never compensated for the lost articles. Got the run around from security and UPS in general.

I have had many packages sent by vendors who require a signature on delivery. These are sometimes sent by UPS. I had no choice in the delivery method used, or the date or time of the delivery. UPS attempts to deliver when there is no one home, and a notice is left. Even when I call UPS to attempt to schedule the re-delivery, additional delivery attempts are made when I am not home. When I call to ask if I can pick up the item, I am told it will be at a location not near my house (e.g. 25 miles away at the opposite end of the city). So an item that was shipped so that I would have it on Friday Oct. 13, will not be delivered until Monday, Oct. 15. I find this delivery service to be unresponsive to my needs.

The UPS drivers are great. The ones I have had have been polite and kind. I prefer them over any others. They really care about the customers and they are fairly priced.

I have ordered several times, always delivered to wrong address even though my address is right on the outside of my house. No follow up from them, they are terrible.

The service was very helpful. They deliver and put my package where they were told. I will tell others of their service. Cannot get any better service.

The UPS driver is very friendly. He knows where to place medicines I receive monthly to avoid getting the medicine hot. If the medicine gets hot it will not be any good.

The pricing is really high especially for international shipments. Many times does not make sense to use UPS because the pricing can be 4 or 5 times the cost of the commodity.

UPS is a bit pricey. Other than that their service is great. Deliver on time. Customer service is polite and gracious. Myself personally I've never experienced a problem with them.

They are careful and friendly and seem to take good care of my packages. They also have good rates which is always important. I have never had a problem with them and their service.

The last box I had delivered looked like it was thrown on the porch and landed in the flower bed. The sprinkler system soaked the package. It could have been set by the door.

They are terrible at delivery. They seldom ring the doorbell or knock. They dump the package on the porch and are gone, leaving the package vulnerable to thieves. They are faster than an Olympic sprinter. When given a choice I would never pick UPS. YOUR COMPANY NEEDS TO GET ITS ACT TOGETHER!!

I use UPS for Amazon Prime shipping. Always on time and no damages! This keeps me happy with UPS shipping! Also, there are no problems with any returns.

Overall, I feel UPS is probably better than FedEx, mostly due to their better/lower pricing. I was however, so disgusted with all couriers, I have recently (just about a year ago) joined Amazon Prime, who charge a yearly fee of $99, then all shipping is free, and most items arrive within two days; that said, I'm very happy with my decision to not use UPS...

Can't think of any other company that will allow its personnel to get away with bold faced lies the way UPS does. They absolutely cannot be trusted. They promise three attempts. 1st - Waited most of the day but had a Dr's appointment @ 3 - unavoidable - driver left a notice saying re-delivery next day so I wait from 9 AM to 7 PM - driver codes incorrect address but they already put a note on my door so how can the address be incorrect? I confirm address with customer service (these people I must say are nice and do a helluva job listening to complaints but those on the consumer side aren't actually empowered to do anything).

Anytime that I have had a package delivered to me via UPS, I have always had excellent, reliable service. The tracking provided is on point, the text options are supreme and accurate. Out of all the delivery services, I have come to count on UPS.

I have always had a good response dealing with them. Very easy tracking information and always on time. I get text messages to let me know where my package is. Sometimes even early delivery.

I have sent packages up north to family and they have always arrived on time and in great condition. I have used them for several years and they have always kept me up to date.

I waited for over a month for a package and ended up waiting for almost 2 months. And then that lost one of my packages got installed. Never again...

Use to be a good company but drivers don't care and left my package at wrong address in the rain. Have called but they don't care. Bad company. It's FedEx for me.

I have not had any issues. Once a packet was left under the carport because it would have gotten wet if left on my porch. Very thoughtful. I use the UPS mail service which gives me the option of having my packages delivered there in case I am out of town.

I've never been disappointed with their service, never a lost package and very prompt in delivery time. You can always count on them handling packages with care.

My experience with UPS during my loan servicing career has been faultless (I am now retired). All business between myself and commercial clients was always easy and accurate. The drivers were especially helpful. My clients paid all the fees, but I can't recall any problems in my 15 year business. Thanks!

Prices have risen astronomically and the punch card discontinued. Takes longer than USPS to arrive. Some packages have gone the wrong route and then arrived back at my address to be emailed.

I purchased a algebra book for my college class. My class was dropped so I had 15 days from the time I received my book to send it back for my full amount of $227.91, and in which I received the book on August 30, the book was sent out through UPS on September 2. I called UPS on September 26ish to locate my book because the bookstore had not received it, which I did and it got sent over to investigation.

Many packages received from UPS arrive busted, or holes in them. Part of the problem is the poor preparation of the company shipping the products. Most of Amazon's packages arrive intact (most, not all).

All shipments arrive on time. Drivers take care with our parcels. When shipping we use the UPS stores. The tracking is a nice extra and stores are clean.

I have had nothing but respect with these people, good as it gets and they seem to do their job. They even help me unload packages from my car, I really like the locations also.

I have found UPS to be the best when it comes to caring for packages. I have very few problems with damaged boxes, unlike other shipping services. The delivery men and women are almost always friendly, knocking when delivering. Again in comparison to other shipping services that drop on the porch and leave.

My packages are never damaged. Drivers take care to conceal my packages (I live on a busy street). Drivers are personable and professional. Packages arrive in a timely manner.

I love UPS. They’re reasonable and they deliver on time. There is no way you can go wrong with UPS and deliver is always on time every time. With UPS you’re in great hands.

Service has been good, occasionally slow, but careful overall. The drivers are brisk and courteous if we see them and they are careful about not driving on the grass.

Usually has good service and they have an app where you can track and also change delivery time or date. You can also pick up after an attempted delivery if you call before 7.

UPS delivery service is not what it used to be... I used to almost always receive my package on time or later that day. Now it's one delivery try, then package goes to some local vendor for pick up. Or leave it in my screen door on my private house doorway. What happen to that?

Very professional and dependable and reliable and I never had any merchandise damaged when I use them. I always use them and refer them to friends and family.

I ordered some DVD headrests for my family when we head out on our first vacation together. I waited 2 weeks for delivery and on the day of delivery, they never showed up. I had them delivered to my mom's house since she is homebound. I went to check the tracking and the status was DELIVERED. I called to see what was going on, and the lady told me they were delivered to the wrong address and that they would see if they could get it back. That it could take 8 days! 8 days to decide if they are recoverable and that they would contact the seller of the product after. It's been a week, still haven't heard anything, and now we are about to head out on our vacation WITH NO product. Thanks UPS.

I ordered a very expensive computer from a PC building company in California. Everything started out well and the delivery arrived in my location on time. I called the day before and requested for me to pick it up after work because I had to sign for it. Next day I was on my way to work and I checked the UPS app to make sure everything was OK for me to pick it up later in the afternoon. I was shocked and confused when the app said "returning to sender." I immediately called UPS and spoke to a extremely rude woman on the phone that said the sender (the company I bought it from) was requesting to send it back. I said that is impossible because I have been in contact with them via email and they never mentioned anything about sending it back and I had already paid them a lot of money.

I have ordered online for many years and have always had great experiences with UPS. I have only had one bad experience with this company and the matter was resolved through the sender.

I really didn't have any sort of problem with UPS or any other delivery person really. The only thing I have here is that there aren't more ways to communicate with the driver or the UPS and selves on how the package might get dropped off just in case you are not going to be there unexpectedly or just because you want to change locations you don't want it sitting on your porch were anybody, or anyone can just pick it up when they think you're not home? That last one happened several times and I'm not really mad about it because nothing went missing.

Easy peasy process. There are outlets in various stores which make it very convenient. Also, I get notification of pending deliveries to my email. Plus the delivery people are very polite!

I am very pleased with UPS overall. I think they are a great company with caring employees. Our favorite driver used to give my neighbor’s dogs treats when they were still alive (the dogs). They will also take a few minutes to talk with you.

Always received excellent service. Packages are never damaged and drivers are very courteous. Can't remember ever having any problems with this shipper. Would recommend them anytime!

I ordered a lamp and the UPS man helped me get it in the house. What a nice guy, thank you... The box was in good shape. Nothing was broken. Was so glad to get and put it together. Love the lamp.

The service with UPS is great. When I have a order coming they will send me a email about what time it will be here. Also the person that always brings my packages is always very polite and helpful.

I have a big problem with their delivery time. I almost always have deliveries of perishable foods which does not get delivered till late at night around seven or eight so it's been on the truck all day. I've called the main office about it and they told me nothing can be done about it. I do not choose this company rather the people I order from do.

They are always very courteous and on time! I really can't find any faults with UPS! The tracking system is very useful in determining when your order will arrive or where a hang up might be. You won't be disappointed!

I love UPS Shipping because they are always on time and they will not leave your packages outside in the inner city. That is very dangerous in our community, when you get home from work the packages are gone. Stolen... by your nice neighbors, then you have to start all over. That's very time consuming when you have to work everyday and that's the reason you ordered online in the first place. Another company has left our packages on the steps to be taken by... whomever.

I like UPS, the drivers are always courteous and my packages arrive on time and in undamaged condition. I have always chosen UPS over the other competitors in the same market.

My son sent me some VERY important documents from New Jersey to Houston, TX on Sept 28, 5 days later, the envelope made it to Houston but for some weird reason that no one in UPS can explain, two days later, the package arrived to San Antonio!!! Then they sent it to Austin and so far they are only missing Dallas to have the Texas tour complete!!! Today is October 11 and NOBODY knows where the package is? Talked to numerous "supervisors" there and it's a proven fact: Incompetence and disinformation is a virus there and is highly contagious. That being said... if you have other options, don't hesitate... just stay away from UPS, their service is garbage and their customer service will tell you on fancy words "you'll get it when you get it".

I have never had any problems with UPS. I was able to track my package and was able to track where my packages were every step of the way. Even when there was flooding and many of the roads were closed it notified you of the changes on the delivery date and time.

Although the delivery of UPS packages is usually acceptable, minor damage to box only I don't like dealing with the UPS store closest to me. Staff is unprofessional, believe they are doing customers a favor, and everything must be done to package before I take it in including a label. I will always use the FedEx store who also ships UPS prior to the local UPS store.

I attempted to arrange a package pickup for delivery from a private residence. Making the arrangements was a nightmare and customer service provided conflicting information on the process. I finally abandoned my plans. Never again.

The main entrance to the facility has pull to open door. You have packages in your hands and you are supposed to pull the door open with full hands? I have yet to understand that logic!

I feel UPS is expensive especially since they took 5 days for a small box to go from Az to California. I know better next time to just use the post office.

They have always been on time or early and the driver is always polite. They have never damaged any of my package and I just love the tracking information.

UPS has frequently taken my Amazon Prime orders (supposed to be 2-day shipping) to the post office for final delivery - which adds 1-2 days to delivery time.

Shipped about 12 boxes of dishes and have you, out of the 12 boxes only one box did not have damage to it and it was insured for $500. The rest were just thrown around and no care given to them. Will not use UPS for anything of value uninsured again.

I have always had good experiences / results when I use UPS. The drivers are always polite and professional and I have never had a packaged damaged. I don't hesitate to use UPS.

UPS is one of largest carriers of consumers' package. I had a pre-paid package from Charter to send back. My replacement cell phone I had not received yet, so I had no phone. I used my daughter phone. Called UPS to pick up a prepaid package, it was ready. They would not pick up package because I had no phone number. I told them that Charter Communication already paid for everything. UPS REFUSED to pick up package. FedEx has a system. If it is prepaid they pick it up. I will no longer use UPS service.

I have never had a problem with UPS before but after they lost my $2500 package I don't ever want one of their trucks in my driveway again. I filed an investigation which may take up to 8 business days for them to complete and after talking to customer service I've basically come to understand they can take as long as they want. To make it worse the customer service doesn't want to tell me anything because I'm not the sender, the sender has my money right now so in my eyes the package is more my problem than his.

Whenever the regular driver is away and the package is large or heavy, there is always a problem. My packages are returned to sender or dropped off at access points. In the latest incident, the tracking info scans indicate that they attempted delivery but no one was home. I now have a working camera at my front door and I can see who comes and goes and I can assure you that NO DELIVERY PERSON ever came to my doorstep when they claimed they attempted delivery. After rescanning the package over two days and never attempting to deliver again, it was dumped at an access point in a supermarket. They defeat the whole purpose of ordering online.

Some of the UPS personal I have met are very racial, there are some that bet on games with customers as well on company time and in uniform. I've have had a employee to put medication in an outside chair in the backyard and was there for several days before it was found. When you call into customer service you get the I don't care attitude and nothing is ever done about the problem.

I have been using UPS for quite some time and I have never had any problems with them. You can track your packages via text or email. As for shipping cost, they are around the same as the USPS.

UPS is the company of choice at our firm. They deliver on time and their carriers are very interested in doing a good job. Since we are in an industrial area, they always bring in the package and get to know who they can leave a package with if the person that is supposed to be delivered to is not in at the time of delivery.

I use UPS to delivery packages and I have been very happy with their service. The item arrive on time and in the same condition that it was mailed in.

My experience with UPS was okay. It could have been better service as far as the quality of their Transit and they used to or the handling of my packages. They may need to be easy with people's packages in all and be sure to be on time.

When they had their own computer system, you had to input your information into their computer system. Which they had two you could use. You were supposed to remember the password. Starting over sucked. It didn't help when other people changed the password themselves. Ugh!

UPS staff is very helpful. Seem to understand the possibility of customers having question about the arrival time of the package they are sending. Have never lost a package sent thru UPS.

Things usually arrive on time but I have had problems with damage and that costs me both time and money and being in the auto repair business I can't afford to have the customers get mad at me because their parts came damaged. UPS needs better quality control.

It's been a long but fairly productive battle with UPS over the years. Their computer system is antiquated and cannot keep current with address updates so a small zip code change (last four) will make home delivery nearly impossible - the *driver* decides if parcel is left at my home or at some Access Point - not good. Parcels are not as destroyed as in the past and a lot of the blame is on the Shipper's end from poor packing "knowing" that carriers don't care. UPS has improved. But with every driver change we start all over again... They leave it in the worst places instead of where directed (if at all). I'd rather use the USPS.

The UPS local facility with friendly working staff and quick drop off with prompt delivery. Post office has demonstrated ability to lose materials and other shippers are not conveniently located nearby so UPS is most reliable of choices.

Oh the Brownies are all over, they are the it, in deliveries bar none, they are at the top of their game, no question about it. You can bank on them, they are definitely number one on the delivery front.

Someone claims they came to our business and asked if we would be closed today. NO ONE EVER came and asked us this. EVER! Someone lied. They probably just marked it down because they were too lazy. So my package that I need urgently… TODAY… Is sitting on a truck and they are UNWILLING to remedy their mistake. The woman was rude and belligerent and completely unwilling to do anything to remedy this. You've made a grave mistake.

If UPS had an option of a zero star rating, I would rate it at that. All I have to say is that I AM MAD with UPS. I have ordered two packages off of Amazon.com that should've been delivered TEN DAYS AGO. The mailbox that UPS was supposed to put the packages in simply fell over, and for some incredibly idiotic and stupid reason, UPS isn't able to deliver a package when the mailbox is on its side. Not only that, but you'd think that when they won't deliver a package because of a mailbox problem, that they'd walk up to the people's doors to deliver. Nope. That just doesn't work with UPS. The UPS delivery guy can't just freaking bend over to put a package in a mailbox that's on its side, nor can they walk up to the house and set the package down... I AM ANGRY!

My shipments are left on the ground by the highway for hours. Anyone could pick them up. They should deliver to the door. During the holidays I saw many packages left by the highway. Hundreds of dollars worth of merchandise just there for a easy Christmas shopping for criminals driving around.

They have friendly service and never have any problems choosing appropriate package for mailing items. Always receive orders in good condition. Tracking service is helpful although on occasion timing a bit off.

Over the decades, I really have not had problems with them. I do get some busted up boxes sometimes, but I don't know that I can blame that on UPS because the facility they go through before UPS could have made the damage. I have always had the most amazing drivers. They always handled packages with care at my house and never threw them around.

I am always pleased with my carrier and the accuracy of my delivery of my packages. I am able to track and leave delivery instructions for the delivery driver and I am confident that my packages will be to me or others intact and on time.

I have used UPS to ship things a few times and they did good for me. I got my packages when they said I would. They picked up packages from my house when they said they would. Nothing was ever broken. The delivery men and woman were very nice and friendly. I would definitely call them again.

When I have a choice, I will always choose UPS. They have always provided me with accurate, up to the minute, transit times, and the ability to track the progress of my packages, 24/7. Their drivers are the most professional, courteous, and dedicated people, I have ever met. Special services, and handling are available, at some of the most reasonable rates available. Hands down, the best out there.

My experience was not good the last time I had something delivered to my residence!! I ordered my son a $200 pair of sneakers and ask not to leave them if no one wasn't home and the delivery person left them on my porch and someone took them but they returned them 2 days later.

I've had no problems. Mostly I order stuff from Amazon and it's partners. Nothing has ever come broken, maybe a few bent corners on the carton. I belong to Prime in Amazon so I don't know much about prices.

I shipped a medium sized box to California for Christmas and I was surprised at how reasonable the price was. The service was top notch and the package arrived early in the holiday season no less.

Haven't really used it too much but I'm very pleased with the service and friendly drivers. I was able to interview with UPS and was able to watch hands-on how well they all work as a team to get our packages delivered in a timely manner.

I have found UPS to be an excellent carrier. I have had mostly good deliveries that were to my expectations. I have a lot of medical supplies delivered and UPS is my carrier of choice.

This shipping company seems to have lost its focus on customer service. We have received packages damaged and or not getting our packages as originally expected and or help with alternative options

UPS is dependable and courteous, normally on time, professional and most packages received without a problem. Carriers are always friendly and knock or acknowledge delivery of packages.

UPS is good for delivery, but the prices has to come down so people can afford to send something out without having to pay an arm and a leg. If only they would arrive on time for delivery when the regular driver is off.

I want my package shipped UPS from the start to delivery at my door! The last two packages that they turned over to the US Postal Service were lost. UPS didn't have updates on their site and neither did USPS. Never receive package. May have all my packages shipped by FedEx. It's worth the extra $$$ not to have it turned over to USPS. Very disappointed in UPS Mail Innovations’ inability to track packages after they turn them over to USPS. STOP TEAMING UP WITH THEM, they are ruining your otherwise, wonderful service!!!

Always been very good and nice. Also helpful. Love the tracking for deliver. So far drivers have put boxes where suppose to and very pleasant to talk too.

Convenience, nearby and accepting of whatever I give them to ship is what I love about this company. Timeline of receipt is acceptable as well. No problems otherwise.

UPS has lost a number of my packages. Can't find my townhouse out of 70 units. Can’t find my business, which is in a building over 100 years old, with the same address since 1898. If you can use USPS as they're typically able to read addresses and know where building are.

Drivers have a distinct lack of care for the items they deliver. Boxes are usually partially open and/or damaged. I've had pkgs that are clearly marked fragile, dumped upside down onto my doorstep, without care to the probability that they have broken something inside the box!

The shipping prices are a little on the high side. Their reliability is very good. I have never had an issue with UPS as far as the condition of shipped packages and have not had to contact their CS department with questions or complaints.

I receive packages on a regular basis. I have never incurred a problem and I know my driver quite well that when I am away, he will hold the delivery until my return. I hope that he becomes a supervisor because he is excellent.

I had to overnight a birth certificate and it cost $65.00. I thought that was really steep, but I live in a very small comm. and that was the only choice. The post office is waaaay cheaper all around. I also received a damaged, battered package, the UPS guy refused to leave it because the extent of damage and I lost merchandise. I love the new app that shows where the delivery is en route.

Very thorough, been very dependable in time, and very technical with package delivery messages. My parcel orders have been very proficient and I would use their services again in the future.

A few incidents was difficult. Customer service gave different reasons for delay. It was hard to call and get someone who helped. Long hold times were frustrating and some people were not helpful to get the situation resolved. Took many hours of calls, sometimes days. The UPS delivery person, one of them, is very nice and personable so that experience is a plus. But phone customer service is something I would like to avoid.

Most of the UPS personnel are polite and helpful and willing to offer suggestion. I appreciate good customer service. I also appreciate English speaking personnel.

It seems almost any package I receive looks like it’s played football with. Most of the ones from UPS never arrive in perfect condition. UPS needs to reach their employees that all packages should be HANDLED WITH CARE.

So I ordered clothes from Fashion Nova and sadly UPS was supposed to deliver my packages. So my first package was suppose to arrive a week ago, and my second package was also supposed to arrive tomorrow but they sent me an email saying they can’t deliver my package anymore which means I have to wait another week, and I’ve been contacting them about waiting almost two weeks for a package that was suppose to take 5 days shipping, but they kept are beating around the bushes on giving me an exact respond. Since it’s my first time even buying anything online, I was excited but after this experience with UPS I’m never using UPS ever again, and I recommend anyone to not use it.

Since 31st August, till date, we have complained & enquired many time but there is no proper coordination till now. We made more than dozen visit to UPS office Jogeshwari East & asked for an immediate response to our issues we are facing. First, we were informed that our shipment is handed over to an agent, which we never authorized from our end. We were informed that we are going to receive the call. We updated all the contact information still we didn't receive any call. We called customer care numbers, we complained & many time we got disconnected in the middle of the conversation. We got penalized for no reason.

I have use UPS many times and be not had a problem or any issue with them. At Christmas I use UPS a lot more. Always get my packages on time or a day earlier.

This is a company I can enthusiastically recommend - at home and work, they are always reliable. There may be a cheaper way to ship, but you're taking a chance with most of the other companies.

Sent 2 pkgs -- 1 to BC and 1 to Utah. Both had the boxes were check marked for signature required. When I received the updates they were both left on the doorsteps. Have not shipped with this company again.

I bought an item from Amazon.com on 9/27/17 and paid extra for one day shipping because I needed the item for a class. Received an email from UPS letting me know that the package was going to be delivered 9/29/17 by 8 pm (did NOT happen). I then received another email on 9/30/17 from UPS with a change on delivery date to 10/2/17. Called Amazon and found out that someone shipped it as 2nd day air instead of one day shipping, then called UPS and was told that there was nothing they could do even though the package was already sitting at a UPS station about 10 minutes from my house!

I've been tracking my package since it left Colorado. When it got to HODGKINS Illinois. The tracking stopped and it's been on the truck for the past 42 hours. Why am I allowed to do the tracking if you're not going to move the package. That many hours on same truck is ridiculous.

Absolutely the worst pickup and delivery service. Called on 9/26/17 at 2:45 pm to have a package picked up (patients blood draw for a study, blood only good for 48 hours). Was told someone would be here by 6:00 pm. Called at 5:45 pm to say package still sitting here and was placed on hold for 27 minutes to be told they could not get a hold of the driver. Was told that someone would call in 30 minutes. Was not sitting in work another 30 minutes. Called UPS 9/27/17 at 8:15 am and was told my package had been picked up. Told phone person that everyone in the office must be hallucinating, because package still sitting on desk. On hold for another 20 minutes only to be told no one was answering at the Oregon Avenue facility.

Only deliver during working hour, and only two attempts. QR code on the notice leads to an error page. The info notice doesn't always work either. Only way to track your package is then through the tracking reference given by the customer support of the expeditor. Once online, impossible to change delivery place or time without creating an account and giving personal details. But if you reluctantly do so after their second attempts, there seem to be still no other option left than to helplessly wait for the return to the expeditor?

Ordered New Bentley Grill from California 3 day delivery on Sept. 15 2017. UPS tracking # schedule delivery by end of day Sept. 20 2017. Tracked package every day. On the morning of the 19, it was on schedule and at the Wentzville Mo. terminal 68 miles from my address. Waited all day checking, tracking but kept saying no information for that # so never came. Checked next day and package is now in Atlanta Ga. 510 miles away. Set there until the 25th and back at Wentzville Mo. delivery scheduled for 26th. Great. Finally get my front grille. Wrong. Waited on porch all day. Finally at 6pm UPS truck coming down road which dead ends 1/2 mile into farmer Alfalfa Fields. Now I have a 4 ft sign with name and address in 4" letters by driveway. The driver went by so I figured he would turn around and stop on way back since I'm the only house on the road, but no 19 minute later the truck sped by, made right turn onto main road and was gone...

UPS isn't the shipper that I use unless I need to get something out quickly. UPS is very close to my area and rather than travel the extra distance to my preferred shipper FedEx, I sometimes settle for UPS.

I had paid over 100.00 for a 2 day air (Direct Delivery Only) service to have a package go from VA to OH to get there for a friend's birthday. It went from VA to WV back to VA to OH. Total time took 5 days. I bet if UPS, USPS, or FedEx was required to refund the difference of the shipping cost, it wouldn't take that long to ship a package a state away. I mean if a customer pays for a service he should get it or get a refund.

Package was set up to be sent to local UPS store. Departure scan had correct address to UPS store but driver listed could not delivery account wrong apartment number 9/18 and on 9/25. UPS store said they never received the package and computer showed the same driver was unable to deliver account incorrect apt address? I was never notified that package had been delivered to UPS store and the UPS store has also informed me that they never received a delivery. Package has now been sent back to sender and per UPS customer service cannot change shipment in transit. I will now have to wait for sender to receive package and then reorder and send to UPS store again... really. So my 4 day ground delivery is turning into 3 to 4 week nightmare or more unless they still cannot find one of their stores.

UPS is not as good as the top rated company but usually you can count on UPS delivering on time and not much damage. Better if they handled the packages better. Don't toss the boxes that doesn't help. Their delivery trucks are noisy and driven way too fast in residential areas. Noise is way above what's allowed in Minneapolis and St. Paul. Also not a fan of companies that allow smoking in their trucks when driving.

Overall, UPS has done a great job on my deliveries. They let me know one day ahead when a package is coming (if you register on their site) which helps a lot.

The drivers are so pressed for time s/he will get out of truck with the attempted to deliver note in hand. Even when it's an overnight medical delivery that is well marked. Living in a big old house, I must wait near the front door or miss the needed delivery. Sad but true.

UPS will never leave a package at an apartment door (though literally every other company will), yet they insist on making their deliveries when everyone is at work. They make 3 attempts to deliver, always at the same time, and then they return to sender - you may never get your packages. I'm sick of having to chase down my packages!

I live in a smaller town, so we don't have overloads often. Our UPS is always positive and helpful. I've never received a damaged item and I have been presently surprised at the majority of our packages are received earlier than my expectations. Way to go, UPS!!!

I have had a lot of parcels shipped to my home. The drivers are professionals, they rings the doorbell, knocks and wait to see if I come to the door before driving off. So far, I have no complaints!

My delivery was supposed to arrive on 22 September 2017. It never showed. Amazon updated the delivery time to Saturday 23 September until 8 pm. I waited until 2:51 pm before contacting Amazon to complain. I contacted Amazon after 5 pm to complain again. They said they were in communication with UPS and were working to resolve. I left home finally at 8:08 pm to go shopping. I get home and check the status on Amazon and it says that "delivery was attempted." What utter bullcrap... At least own up to your mistake UPS.

UPS has fast delivery and I use this delivery method whenever I have any mailing needs. Especially around holidays. It would be great if there were more store locations though. Drivers are courteous whenever I have encountered them.

I really liked UPS. Their prices are lower than FedEx and when I shipped with USPS they lost both my packages. I will always use UPS when I need to ship any kind of pkg.

I have used UPS numerous times and mostly ship within Texas and ship ground, which typically takes 3 days to get to west Texas from Dallas, but online will state that it takes 1-2 days. It's not really clear for remote areas of the state, so I've learned the hard way that those are average predictions, not absolute numbers. The only real issue I've ever had was in trying to use the $5 service to reroute a package that, for some reason, had an old address of mine on it in UPS but not on the order itself. UPS somehow used my old address, and even though I paid the $5 to reroute the package, it didn't get routed or arrive on time. The package was returned to the hub who called me to validate the address, and even though I gave them the address, it was going to take 2 or 3 more days so I just went to the HUB to get my package.

Have been using UPS for over 40 years. Always have great service shipping and receiving. Drivers are always friendly and courteous. Conveniently located drop-off centers.

We're in a rural area which is a little tough to drive in during winter. In 22 years, our UPS has always been on time. If our driveway isn't plowed (they don't have to come in if it isn't), our UPS drivers always make a track and come right in. They do a constant, good job.

My Experience with receiving packages from UPS has been very good. To date I have not received any damaged packages from companies I've ordered from that ship Via UPS. The few times I have shipped through them the packages have arrived in a timely manner and according to recipients they also arrived in a timely manner and not damaged.

Numerous times, I've ordered packages and always cringe when I find out that UPS is handling the delivery (which is usually completely out of my control -- it all depends on who's sending the item from Amazon or what deal they have with the company I'm ordering from). The intercom system at my building is unreliable at best, so I go out of my way to let them know how they can notify me when a package is delivered. I work from home, so I am literally always home. I leave notes on the door with my phone number, asking them to please call upon delivery, and if I'm able I leave delivery instructions on the online order form of whatever site I'm ordering from.

I ordered a cathouse on Amazon for the upcoming cold nights of fall. On the 11th of September, I received a notice telling me that my order was successfully deliver to my house and that the driver left the package under the porch. Funny thing is that I don't even have a porch to put the package under! So of course after asking all my neighbors, after going around my place trying to find the dammed package, I to go through the company I bought the cathouse from. They asked UPS to open up an investigation. An investigation. Really. A 100$ package left under a nonexisting porch! Still waiting for a follow-up to this day.

My UPS driver has been my regular delivery person for the past 4-5 years. He's great, I would love to have him working for my company. He's a great asset to UPS.

I think they are awesome. They nice and polite and have always brought my package with a smile. Makes you feel like it’s Christmas every time I get a new one.

I have used UPS most of the time. They are esp. efficient with medical equipment which has needed to be shipped promptly. I can receive a breathing machine replacement within 24 hrs, replace the broken one in the box which arrives, and they return it promptly to the company! They have been providing me with wonderful service---with no mishaps!

I would like to start by saying that I wish there was a way to leave a worse review than a one star. This company does not deserve even a one star review. I was told my package would be delivered on a specific day (Note: this was a work related package) and then after checking the updated status, they had stopped my delivery and had it sent back. This is completely unacceptable and I will never have a package delivered through UPS ever again. Worst shipping and processing company I have ever had to deal with. On a scale of 0-5, I would give them a zero.

UPS has always treated me with respect and answered all my questions. They are on time unless there are unforeseen circumstances such as weather problems. Their prices are extremely reasonable and they are professional.