United Parcel Service - UPS Reviews

It has always been a question of whether to use the postal service or Fed Ex or UPS or DHL (now seemingly gone) etc. But - UPS currently wins - the UPS guy that delivers here - Scotty is outstanding-upbeat-friendly helpful and knows his business. He has made a great difference.

I had 2 packages that I ordered for my wife for Christmas that are pricey. I paid 2nd day air for the items. They both came from the same place and started travel on 12/18/17. I had them delivered to a UPS store so my wife wouldn't catch the packages. I look in the system and one was delivered and the other says out for delivery on the 22nd. They were 25 miles in the UPS sorting facility and one came and the other did not. now the other package that is not here says scheduled delivery 12/26/17.

Even though the deliver said 12/26, the package ended up being delivered before the 26th. Not sure if the company I ordered the package through escalated this issue. Multiple attempts to contact UPS did not render anything and they kept giving me the same answer that it won't be delivered until after Christmas so that is my only guess.

I always have trouble with them delivering my package on time or to the right address. This has happen more than once and then I get the same answers over and over again. I have talked to managers local and customer service and nothing changes. They can't seem to get this issued correct. If I didn't have to use them I wouldn't. They have terrible service and they don't seem to know how to correct it. I don't know why it's so bad in my area. I've been told things that wasn't true such as they tried to deliver and I wasn't home, when I know I have a package coming I stay at home and wait on it. They have also told me the reason it wasn't delivered because it required a signature and I wasn't home which was not true and when it was delivered no signature was required.

It is Friday December 22, 2017, and I have been waiting for the delivery of 2 packages, containing Christmas presents all day. Until 7:55 pm tonight the tracking information stated my package was on a UPS truck for delivery. At 8:30 pm the package was still not delivered, so I checked the tracking data again. To my utter disbelief the status of one of the packages had been changed to “delayed due to weather conditions or natural disaster.” Delivery was rescheduled to December 28. Since weather conditions in SWFL today have been almost perfect, sunshine all day, no high winds or rain, I called UPS customer service and asked them where exactly the weather conditions or a natural disaster had impacted the delivery of my package. They couldn’t tell me. I asked where exactly the package was, and I was informed it was at the UPS warehouse in Fort Myers since 11:41 am of today.

I bought a phone from T-Mobile and paid $25.00 to have it delivered sooner. UPS received it 12/19/17 and lost it. When I called to track it the customer service rep had zero interest in helping locate the gift. My son will not have a gift under the tree unless UPS finds it.

I read all of the reviews here and got very nervous because some of my packages had not shown up yet and it was getting late (almost 8pm). I tried calling customer service a few times before I finally got to speak to a rep. But the rep I spoke to was very hard to understand. After I hung up with him I was not confident so I then emailed UPS customer service asking them about the package. I also kept checking the website feverishly every few minutes for updates but it still kept saying "out for delivery". Finally after about a half hour the status changed to "delivered". I ran to my front door where I met my UPS guy coming in with the deliveries.

My father sent a package of Christmas stockings from the US to Canada on Monday December 18th hoping it would arrive in time for Christmas. He thought that he had paid all necessary fees. UPS attempted a first delivery on Friday, December 23rd. There was no notice of ahead of time that they would attempt delivery. I was not at home. The driver left a 'Sorry we missed you' note that explained there would be a second delivery attempt on Dec 27th. And that there is a brokerage COD fee of $86.02.

I paid over $200 to send LSAT practice test material to my son in London. It was guaranteed delivery on Thursday, 11/16, but didn't get delivered until Monday, 11/20. It was critical that my son have the study material for the two weekends before the test, which is why I paid so much for shipping. Even if it had been delivered on Friday, 11/17 or Saturday, 11/18, it would have been acceptable. I could have mailed through USPS and gotten in there by the 20th for $100 less than UPS!!! In trying to get a refund, UPS customer service said the local store where I shipped had to file.

Normally the holiday season can be extremely chaotic for online shoppers. I myself have had bad experiences with having my packages delivered to my home. However, I feel that it is vital to not only complain when we have bad experiences but also acknowledge the positive experience we receive as well. UPS has done an amazing job in delivering my package in a timely manner. Workers have worked hard to ensure that we receive our packages at our door and have provided great customer services.

Most of their customer service representatives are incompetent, rude and doesn't want to help. I would like to mention as well the representative that I spoke with in chat, Adonis **. Thank you so much for pointing out that it was your client's error (us, the shipper). Better check the manners of the people that you employ. You will lose a lot because of them. Also, I was waiting for the survey after the chat to pop up but for some weird reason it didn't come up. Kudos to Adonis ** for your sarcasm and how you assist your customers. :)

When they "attempted" to deliver my package, they never did, I was home all day. They claimed I refused it. They told me when I called that the sender wanted it returned, but when sender called them, they claimed I refused it. Completely unprofessional. I will find out how something is shipped before I order anything again. They will not get any of my business. If I could rate less than 1, I would. And all this days before Christmas.

This is the least customer-service driven company I've ever experienced. Every employee was unpleasant and unhelpful, from phone representatives to shipment center workers. The attitude and service itself really dampened my holidays. I thank only a miracle for allowing my package, after three weeks, to finally come home with me.

I ordered an OS from Apple, it was to be shipped UPS. Delivery was scheduled for last Monday the 18th. It is now Thursday the 21st, and I'm still waiting for my package. Each time I called UPS they LIED to me about where my package was and when it would be delivered. They claim they made a delivery attempt every day this week. That was a lie, I've been sitting here at my front door waiting for this package everyday. It bothers me more that they lie to me and jerk me around. I finally got tired of their lies and asked for a customer center where I could pick it up. They gave me an address in Pacifica Washington to pick it up. I live in Portland so driving 160 miles to Seattle doesn't help me at all. It's now been 5 days and I'm still waiting for this package. I'm tired of being a victim of UPS and their inability to do their job. NEVER DO BUSINESS WITH UPS, they don't care if you get your package and randomly lie to you when the truth would work better.

What is going on!!! How can this be happening??? I work on Briarcliff/North Druid Hills, ATL GA for ESI and this has never happen. We do payroll with ADP. Our checks didn't come last week until the weekend. Tomorrow is FRIDAY and I am worried the same thing is going to happen. All employees here are EXTREMELY ticked off. Any idea whats the cause of this serious delay in getting mail through UPS? What # to call to pick up my mail instead of waiting till the weekend or worse next week. I get paid weekly usually on FRIDAYS but with this issue arising I am getting overdraft fees to my bank account due to not getting my money into my bank in time for AUTO DEBITS... HELP!!!

I've been having issues with UPS package delivery lately. A few weeks ago they said a package would be delivered on a specific night but it wasn't. I called the next day, after having to go through some serious hoops to reach someone, and they just updated the delivery day on the spot with probably no idea of what was truly going on with the package. Today I received a message from Amazon that they lost or damaged a packaged and now my niece may not get her present in time because I had to re-order it. If you try to reach someone online or over the phone it's very difficult and they just don't seem to care. I guess they have a monopoly of sorts, but I have a feeling FedEx will end up taking over most deliveries at this point. I'm not mad and I don't hate anyway, but I'm very disappointing :)

I have been expecting a package, which was shipped Express on Dec. 13th. It should have arrived on December 15th, no later than 6pm. I followed the tracking and viewed the truck on the map for Delivery. It didn't show up. I called Saturday morning and spoke with an Agent. Please know that I have spoken with 5 different Agents since last Saturday. Each has been as helpful as they have been allowed to be. Each has made notes and call backs were suppose to happen. Not one time has anyone called me back. Even though in their notes they logged that they spoke with me???

The driver never attempted to deliver a package that required a signature the first day. Instead he ran to the door and put a sticker on the door. The second day he just didn't show up and rescheduled the package for a third time. I'm having to stay at home to wait everyday, I can't leave because of UPS.

UPS.com is the worst website ever. Navigating it is a pain and preference options are buried through a series of links rather than being right up at the menu bar. Through the website as a My Choice member, I long ago set it up as having all packages rerouted to my local UPS store. Unfortunately, there is no option to turn it off! Now every single package goes to the UPS store, seemingly permanently.

I was to have a package delivered by 12/19/17 and on 12/15/17 it was in Hodgkins, IL and someone incorrectly sorted the package and it was re-routed to Texas. Now, I am being told I will not receive it until 12/27/17 which is unacceptable. When I tried to call, I spoke to 2 people and I was informed a manager would call me back within 15 to 20 minutes but of course, no phone call. I know people make mistakes, but when I make a mistake, I rectify it and UPS is not rectifying this mistake. This is not the first time I have had a problem with UPS. They have 5 days to get this package to me on time.

I paid to have a pkg. delivered next day - schedule for 10:30 delivery, so I paid additional funds so it would be there, pkg. was deliver two days later, when I called UPS to have them refund the difference bet. next day & ground, they told me, they could not help me, so I asked for a supervisor, only to be told I had 15 days to get my money back and have to ask for it, I did call, next day But nobody gave me the refund, so when I received my bill and then called, I was told it was too late for a refund.

Let's see - we have this thing called HOLIDAYS every year, same time. It's happened in my lifetime, 63 times. Yet it appears UPS chose NOT to hire to cover the volume. They're forcing their drivers to work 70 hour weeks, which is unsafe. They left a package of garments for my business, outdoors on Friday night at 8:00 PM in an industrial neighborhood and we found it soaking wet on Monday. There were two other packages that show delivered but we didn't receive them, have combed the neighborhood and can't find them anywhere.

Update from my lost Christmas delivery. I have received my package middle of March. The company did a investigation and it worked. I can never do that again. It's important reviews are honest. From December 11th to the middle of March. Thanks for all the prayers and hearing my opinion.

We shipped a Lionel train set on Dec 11th to Decatur, GA. It arrived in Doraville, GA on Dec 13th. This facility is 12 miles from the final destination. It is Dec 20th. It has been out for delivery on 6 separate trucks. I have called UPS customer service 3 times & cannot get a call back from a supervisor. The UPS facility in CT told me, “I am in CT. The package is in GA so I can’t help you”. DO NOT use UPS EVER!!!! Use FEDEX or USPS!!!!

I ordered a new phone from Sprint on Dec 7, 2017. It was sent overnight delivery and arrived at the Forest Park, GA Hub (Atlanta suburb) on Dec 8, 2017. The UPS website shows weather delays through Dec 14th (totally bogus - I live approx 25 miles from the facility - no bad weather during this time frame). I've talked to 4 different people at this hub since Dec 13, 2017, inquiring about the package (I have the names and dates documented). On Dec 14th I was told there were 120 people from the corporate office helping to get packages out (corporate office is in Atlanta, GA).

The driver doesn't bother delivering my packages at all, but loves to state that they are delivered. I literally sat in my house one day and watched the status of a package say attempted delivery, no doorbell was rung, no knocking and no notice was left. It was the ghost of UPS. Now it is the holiday season and my son's gifts have not been delivered, the driver says so, but it is not the general public I suspect that have swooped in and taken the invisible packages supposedly left by the door, it is our local UPS driver. So I made a complaint and finally the facility called me back to tell me, 3 business days before the holiday, I would have my address restricted for deliveries. They already have been doing that, I don't get any! My kid won't get his packages. Can I say I hate them? UPS is the worst courier out there. I wish Amazon and other companies would restrict their service.

I have been waiting all week for a package. When tracking it I kept saying out for delivery and then the next day it would say rescheduled for delivery and now it says on truck scheduled for delivery. I called UPS today because I did get one package and she said they make several trips to the same neighborhood. Well it's 8:30 still no package.

I have never been satisfied with service from UPS, and every time they have had a package for me, I have had to go pick it up. Currently, I have a package that they haven’t delivered because they don’t knock on the front door. They stick the notice on the garage door and leave even though someone has been home. The garage isn’t even on the main level of the house or facing the front so it is obviously not where we would answer the door. I called and asked UPS after the first time to put in their note for the driver to knock on the front door but the very next day they put another notice on the garage door as someone sat inside waiting for the delivery.

I have 2 packages that should have been delivered on 12/14/17. One is a Next Day Air package. As of today I have no packages, the tracking has not been updated since 12/16/17, and UPS customer support is now saying to contact the shipper even though they have the packages. Worst service EVER. The holiday season comes the same time every year. This is unacceptable and no one has called back as promised either.

UPS "lost" a package my wife sent that had gold in it. It was tracked to UPS' hub in OH and then suddenly disappeared. The address was to a gold buying store and all of a sudden this package just disappeared. UPS needs to vet their people more. Also, UPS needs to understand that FRAGILE mean breakable and should not be throwing packages on your front porch.

My package was claimed to be delivered on Dec. 15, but I never received it. This is most likely due to the incredible carelessness of their delivery personnel. I was home to receive the package, so I must have missed them or it was delivered to the wrong address. More likely than not, I missed them because the delivery person speeds down the street and throws packages into the road. I have had multiple packages delivered in this manner, so I know this is probably what happened. (As a matter of fact, just today I have had a package thrown into the road when I was rushing out of my yard to receive it.) Since the package was just laying in the road without my knowledge, anyone could have strolled along and stolen it. If I have a choice, I will not be using UPS in the future.

I ordered from Amazon and with Prime I get free 2-day shipping, UPS decided otherwise... They shipped it by freight not air... Then they told me it would come on a later date... That day came and we couldn’t leave because it needed a signature. After waiting all day!!! It still didn’t come! They said it will be delivered the next business day which is Monday! The rep. Said I can’t schedule a pickup, can’t ask the driver to leave it in a specific spot, and can’t authorize the driver to leave it at my house because it requires a signature... I cannot change anything about the package because the previous homeowner had an account and HE HAD TO AUTHORIZE MY DELIVERY SETTINGS! Wtf???

We ordered something online and they shipped it on UPS. When we got the item we paid for it on credit card. A couple months later we get a bill for it the day before it's due. They didnt know how to process the card when we first paid. Then after we paid they send a bill for a late payment fee. Very uncooperative person on the phone.

This is my experience with UPSet 2 day air. I've waited 3 days now from 9 am until after 11 pm to find out at 11:15 pm it's been deleted due to weather which is a complete lie. I've lived in this county for all 52 years of my life and there are no road conditions problems in Western NC according to my ABC news or I guess they are the ones lying. Surely it couldn't be UPS right!!!! I've attached my tracking details as proof and have every intention to file a complaint against them and when and or if it ever comes I will add the driver ID and more details. This is so ridiculous. It's insane...

UPS has absolutely horrible service and as a customer there is nothing you can do. Paid for 2 day delivery. Package was picked up on 12/13. It is now scheduled for delivery on 12/18. You do the math. UPS doesn't care about customers. You make the choice. Avoid using UPS. Give your business to another carrier and send a strong message to UPS. Put them out of business.

I sent a package from Alpharetta, GA to Decatur, GA on December 12, 2017 and as of 10 pm December 15, 2017 the package and not been delivered. The post office could have done better. UPS has lost me as a customer and I will advise others to use the Post Office or FEDEX. Sad customer service.

Parcel was meant to arrive 5 days ago. Day after day I get email saying it has been delayed due to unforeseen circumstances. UPS is rubbish. Use any company but this company. This review is posted in absolute good faith. I am willing to testify under oath in a court of law.

On Dec 11, I used two day ground shipping to ship an item from NYC to Atlanta. UPS website initially showed two day delivery. When delivery was not made by promised date, they changed due date to say they did not have a delivery date and that I should check back later. Three calls to customer service provided more info than the website but they still couldn't say when the package would be delivered. At that point the package was two days late and I had to leave the delivery address and would not return until after Christmas. So I asked the vendor to file a claim with UPS and send me another item at the address where I would be until Christmas. I wouldn't be surprised if it is after New Year's before this gets worked out. If you are trying to get something by Christmas, you'd better at least double the time UPS says it will take or better yet, use a more trustworthy shipper. I know I will avoid UPS in the future.

We shipped a custom product and insured it for $2200. It was packaged and secured in a wooden crate with packing around it. It was only going from Baltimore to Pittsburgh. First they lost it. When they finally found the crate they said the label had been scraped off. We cover the label in plastic and staple it on. There is also a packing slip secured in the same way. They opened the crate to be sure it was the right item; resealed it without any packing and sent it off to our customer.

How I hate UPS? Let me count the ways! This is the most incompetent delivery service possible. My packages are not being delivered on time, I'm constantly being told that they were lost or misplaced, or I am lied to about "no one" being at home when I have intentionally stayed at home on delivery days to collect my Christmas packages. Every time a company notes that UPS will be the carrier for my shipment I cringe, and wait expectantly for incompetency rather than my package to show up. My advice to UPS: figure out how to do the job better, or leave deliveries in the hands of professionals like USPS and FedEx!

I am highly upset at UPS customer service and delivery! It has been numerous of times where I have to spend a whole day waiting for a package and the courier does not make any attempt to deliver the package. They will claim they made an attempt where not even a intercom has been rung for the delivery. Then they want you to go to an access point to be picked up. Why should I be paying for faster delivery service when the courier cant successfully deliver or even make an effort to get a package in on time.

Nothing but a bunch of Lobotomized Monkeys. I have never had a worse customer experience. An overnight package was mailed from Chicago on Friday December 8, 2017. Did I get it Monday 12/11, NO! Did I get it Tuesday 12/12? NO! I called and was told that the address was bad (slight misspelling on the company name and no floor, but that should not have been a problem). Gave UPS the floor number. Did I get the package Wednesday 12/13? NO!

I have few packages needs to be delivered on 15th of Dec 2017 Friday. All the 3 packages were with the signature required, so I took a leave and stayed at home to pick them up. But at 11:00 am in the morning they posted saying they cant deliver them today and will be attempted on Monday. I wasted my day off because of UPS. Not alone this. I ordered few gifts for Christmas from Best buy and Fossil and all the parcel are mailed through UPS sure post and none of them arrived/showed up in my mailbox. I request Amazon/Best Buy not to opt UPS as their delivery partner as they don't follow time and just waste customer time even. Finally very pretty bad experience. Will never ship with them.

I was supposed to receive a package on Wednesday, then Thursday and now on Friday. When I contacted customer service I was told by 2 different people that they contacted the driver, they were in my area and it would be delivered on Thursday (anything to get me off the phone). Now on Friday, customer service now saying the only way to ensure delivery is to call my shipper, have them hold it at the facility and for me to go pick it up. FedEx has not had any trouble getting my packages delivered to me... In the future I will make sure FedEx is the carrier I will use.

Some packages arrived from overseas with customs duty owed. We understood that payment would be expected upon delivery. I didn't find it too surprising that for a C.O.D. order that drivers cannot accept cash payments--that's a safety concern and a good way to reduce risk for drivers, customers and the company. However, it's unacceptable to request a credit card or check payment and to be unable to provide a receipt for the transaction!

Had 2 packages delivered today. I heard the truck and as I was walking to my door I seen the delivery person (there were 2 people, a driver and another) throw my packages onto my porch. Didn't knock, ring the bell...nothing. Just tossed the packages by the door and left! One is an electronic toy for my daughter! I understand they are busy but to treat someone's things this way is ridiculous and rude!!! Now I am extremely worried as I am expecting other gifts to arrive and they are made of glass. It was clear today, and after reading these reviews that UPS has no respect for their customers or the merchandise they are handling. I will never ship through UPS again!

What the heck is going on with UPS this year? The truck use to come the same time every day twice a day to my neighborhood and once to my office. I had 2 packages coming to my home that were reported as being out for delivery every day for over a week but never arrived. I had two packages that were coded delivery refused/ returned to sender yet delivery was never attempted and the merchant did not receive the package back. Finally last week a package that was 4 days late was finally delivered to the wrong suite in my office building. When I went to the suite to search for it I found out that suite did not exist. This is beyond poor service, it's fraud.

I get lied to. I called for two days to see when my package is able to be picked but I never can get a straight answer. I get to runaround and they tell me it's at four different locations. So the last location where I was told that it was at. I get there and get oldest ship somewhere else and all I can say is sorry it's out of their hands.

8 days ago, a futon mattress shipped from Overstock.com in TX. I live in IL, midpoint between the UPS corporate Hodgkin's location, and their Bedford Pk distrib center. The UPS tracking info showed "the package" getting scanned over and over again, back and forth, at Hodgkins, then B/Park, then Hodgkins, then B/Pk. They must literally drive rt past my house to move this thing back and forth. Now, 2 days late, it remains undelivered and is now lost. Only UPS could lose a 70 lbs futon mattress. Now I must wait 7 business days for the UPS "investigation" to find this behemoth. I actually hope they never find it b/cause I cannot imagine the condition it will be in if they do. I know I won't be accepting delivery at this point.

UPS repeatedly sends me emails saying an emergency or weather situation caused the package to be delayed. It's been in my town for 2 days, they won't let me go get it, they make it impossible to call them, and no one will admit why it's delayed. It's not the weather - I just drove to the store myself, and other UPS deliveries were made to me yesterday and the day before. UPS is lying about where my package really is. UPS customer service and communication is a joke, even if you sign up for UPS Choice. And I've watched a driver toss a box onto my porch from 20' away. Avoid them like the plague.

As with us, most people do NOT have a choice with which shipping company a seller uses however UPS is simply the WORST. Twice this year they have delivered packages to neighbors (one of whom refused to relinquish the package) BUT WORSE - the driver in our area (Rainbow & Desert Inn) simply DOES NOT BOTHER to even RING THE DOORBELL alerting us that a package was delivered and seems to be actually helping porch thieves get more packages - We have had TWO STOLEN THIS MONTH even though we were home. The UPS jerk didn't bother to ring the doorbell OR set the package inside the gate!!! UPS Las Vegas is simply worthless!

I was expecting a return mail from the UK embassy which I had already paid for as next day air, the street address was wrong by one digit, and for a whole week, my package travelled all over California looking for the wrong address that doesn't exist. My phone number was on the label visibly and no one had the common sense to contact me or the embassy for address correction. Instead UPS started correcting the address at their own discretion without my consent. After waiting for a week I decided to track the package and saw how far it had gone around to different cities in 7 days. I called customer support and selected (automated) option for pick up and spoke to an agent to confirm my request to drive down for my package was received. She told me to expect a call within an hr and provided hub address to me in San Marcos.

So everyone in Ga knows we had a pretty big storm last week, Dec 8 and 9 were pretty snowy. But I had ordered some items from Illinois. The order was placed on Dec 8th, The Items shipped on the 10th. Left Illinois at 4:17 AM on the 11th. Made it to Tennessee at 12:39 PM on the 11th. 8 hours 22 minutes. Then it left Tennessee at 4:11 PM on the 11th and made it to Doraville Ga at 9:06 PM on the 11th. Doraville is 5.1 miles from my house. It was supposed to be delivered on the 13th, today. All day I watched the tracking, no changes in the status. Then after I got home from work I check again and now, there is a message as of 8:00 AM this morning that Says "Recent weather has caused delivery delays. Recovery efforts are underway to deliver your package as soon as possible. / Delivery will be rescheduled."

I have had multiple packages delivered to wrong place. They have a signature required when received and somehow someone else has signed my name and received packages. Customer service did not have an answer for why that is possible without identification. The seller refunded my first purchase but now I am out 200 for second package and someone else has it.

I ordered a package on December 3rd and it was shipped December 4th with 2 day shipping. On December 6th it said it was “out for delivery”. However, it never showed up, which isn’t the first time this has happened. I waited till Monday Dec 11th when it showed it was “out for delivery” and yet again it was not delivered. So on Tuesday December 12th I had more 3 more packages for delivery out that had just arrived to the warehouse the night before, one of which needed a signature. At this point 2 of those showed but not the one that needed a signature nor the package from December 3rd. I asked the driver who said he had nothing else and then I called UPS. The lady on the phone gives me the runaround essentially saying they are experiencing large delays because of Christmas.

My package arrived in the city 3 days ago and still no delivery. The package has been OUT FOR DELIVERY SINCE NOON! Stayed an extra 2 hrs hoping that the package be delivered. Contacted customer Svc who was unsuccessful contacting the Atlanta Hub for an update. Being proactive, I drive to the hub and still no help. :( UPS cannot contact the driver, cannot track the drivers whereabouts and now I’m being told even if the package was out on delivery it may be sitting on a trailer. Did I mention it’s 8:00PM... WTF?!

UPS used to be a reliable company. In two weeks, two packages from two different vendors coming to me have been lost. One of those contained a $330 item. Lost package research began 11/30 for an "on the truck" delivery from 11/27. Local depot called me back (finally) after multiple calls. Was told they don't know where my package is, it was on the truck, could still be there "somewhere" as they load new packages on everyday and mine is likely in the back. Now 12/12, package still lost/unaccounted for.

The experience is horrendous, ranging from irresponsible to outrageous. If you have a choice, DO NOT use UPS. I ordered two packages from Macy's and got a tracking number. After waiting for a period of 4 or 5 days (allowing for the holiday rush), I checked with Macy's and the report from UPS said that I had agreed to pick up the packages at a UPS location. This is a lie, since nobody contacted me ever and I did not see any UPS employee/driver. Macy's put in another request for delivery. I check today and I get the message that my packages are at a specific location, which had no phone number. I call another UPS office and they tell that that center is not accessible to customers and that I should call corporate.

I can’t begin to express my frustration and anger at the deplorable way UPS treats their customers. Since they apparently do not know when Christmas and Cyber Monday fall on the calendar they do not have enough drivers for the huge backlog. So a package I was suppose to get when I was home to sign for shows up three days late on the day I wasn’t home. So instead of attempting delivery again they decide to send it to my local UPS store. Ok that’s inconvenient but at least I’ll get it. Wrong! Not only did the “manager” lie to me that it would be delivered by 5 pm to the UPS store but for some reason the package was sent to Kentucky. I would like to know how a package that was in Spokane WA on Friday winds up in Kentucky on Monday. They tried to blame the merchant saying there are two packages in the system with same tracking number.

My package should have arrived 5-7 business days after I ordered it. As I came home one day there was a note on the door saying, "Sorry we missed you." This was no big deal because I was not home and on the note it said that it will be delivered the next day as long as I signed and printed my name on the back of it. I thought great I'll come home tomorrow and it will be there. Over a week went by and it was nowhere to be seen. I checked online through the package tracker and it said that it was somewhere in Kentucky. I'm in North Dakota! My problem is that ups said it would arrive the next day and then just shipped it back to the sender. Now for the next month, I will not be at my current address and need it before I leave on Saturday. I am very upset with UPS.

This Christmas season the new driver is rude. He is ALWAYS on his phone driving up, walking to my porch, and returning to his van. Never talks, or if he does, it's a grunt and go. Gives me dirty looks when I say, "Thank you!" Could I have my old driver back, PLEASE??! I realize that the season is stressful, but being on his phone all the time? And this isn't a one time occurrence. I can think of at least 3 times. Thanks for your help.

That is unacceptable because they had it since 6th and it has been on the truck 3 times and my package still not delivered and I was told that you all are delivering to 10:30 pm. Then the fact that my package is not on the truck today makes even worst. Either you all are lying about my package or you all stole my package.

I had to schedule a pickup of 4 packages at the distribution center because UPS was not delivering. Two packages arrived in Atlanta 11/30 and still were not delivered by 12/7. Third package was out for delivery several times by never delivered. Fourth package required signature. Called UPS and they told me they did not know when the packages would be delivered and recommended I schedule to pick them up. Waited in long line at UPS Distribution Center with multiple people complaining about the same issues. Took 90 minutes for me to get my packages after I arrived at the center. This week I have 3 packages that UPS is late on delivering and will likely have to schedule for me to pick them up as well.

I had a delivery of meats coming; it was clearly marked highly perishable, yet it took 6 days to travel 12 miles! The dry ice was completely gone and the meats thawed and spoiled by the time I received it.

On 12/7 our package ** was placed on the truck FOR DELIVERY. It was not delivered. On 12/8 It was again on the truck FOR DELIVERY. It was again not delivered. On both occasions the reason UPS gave was weather. On 12/7 I drove my 2 wheel drive Ford Expedition to San Angelo (where the UPS depot is located) and back home, encountering no driving difficulties in the 230 mile round trip. On 12/8 at about 2 pm the FedEx truck arrived at our home to make a delivery. He also encountered no difficulties in driving probably because it was sunnier than the previous day with no precipitation.

I paid for 2 business day shipping, the packaged was scheduled for delivery. I took the day off and the tracking info informed me the package was out for delivery. The update then told me that the package would be delivered tomorrow, I'm not off tomorrow so will I get my package? I called UPS and they are sorry, it can't be helped, holiday madness, is this a surprise, Xmas comes every year. If this was a hurricane, forest fire or flood no problem, they are not predictable but the holidays they come the same time every year, so why not gear up.

After speaking to a supervisor and pushing them to the wall they issued a refund. The tracking was still fake as it was put on a ground trailer by mistake which doesn't constitute and emergency.

What hasn't already been said about the horrible service UPS provides, or shall I say attempts to provide. In the past year I have had 5 different incidents not receiving my packages and dealing with the horrible customer service representatives, who basically read to you the information that is provided on the website regarding the shipping progress of your package. Unfortunately I have no choice to use UPS because the company that I purchase my products from chooses to use them as a shipping provider. I have complained to the company about the several issues I have had in the past but it seems to do no good.

You delivered a package and put it in front of our garage door. Guess what, after opening the garage door and got in my car, I backed over the package and ruined the content. The package was a X-Mas present from friends, and I will have a hard time explaining to them what happened to their gift. As a minimum I would expect UPS to replace the gift as ordered through L.L. Bean. Please let me know how you will handle this complaint. Product Name = Woodland Berry Centerpiece

Updated on 11/27/2018: Package was scheduled for delivery today but will be delayed due to UPS sending it to the wrong UPS facility. Package went from FL to CT, should have been sent to SC. Customer service unable to tell me when it will be delivered. Overall very poor service.

I have had over 75% of my packages and merchandise destroyed by UPS. I have spent over 20 hours on the phone with them about this. They state they are NOT responsible for torn up, dropped, thrown about, ripped up packages at all!! They state the consumer has absolutely no recourse when UPS destroys your packages and merchandise. That only the seller can take action, when this happens! UPS has lied about me, they have showed total indifference to severely breaking packages and merchandise. And, they have made it clear that the consumer is "on the hook", for UPS damages!!! This is the worst and most crooked big business I ever have encountered. They even make you wait for hours on the phone, trying to resolve an issue. PUT THEM OUT OF BUSINESS. Complain to your merchants, and refuse UPS packages that show ANY damages, and post this everywhere you can.

Where to begin… In summary, my issues are everyone's issues: UPS will not "lift a finger" to deliver an item that arrives at its hub prior to the expected delivery date. All other outfits do each and every time. If your package arrives 3 days ahead of your expected delivery date and you think you will get a courtesy early delivery... Guess again. You are going to wait. That has absolutely zero to do with peak delivery seasons either. Next issue, and one I am currently experiencing. Got a package that arrived in town 11/30 with an expected delivery date of 12/1. Package went on the truck 12/1 and it is now 12/8 and I have no package. It showed on the truck for delivery every single day and apparently they "just couldn't make it.” The driver even changed the log on 2 occasions - as if I didn't already see that it was on the truck for delivery...

We had ordered holiday cards from Shutterfly and paid for expedited shipping. They were supposed on arrive on 12/6. At 930pm on 12/6, the UPS website showed that they were in ATL but not out for delivery. I called the call center and was told that they could see that the package had arrived in ATL but for some reason had not been unloaded and was not out for delivery. The CSR was puzzled and apologetic but totally not helpful. He did say he was sure it would be delivered the next day (12/7). On 12/7 - the same experience repeated itself. On both days, I sent an email to the UPS help desk, got the automated reply but no other reply. In theory, the package should be delivered today, and I have my fingers crossed. I wish that I had the option of choosing either USPS or FedEx as a shipper vs. UPS, as this has happened multiple times, but this is the first time with an expedited shipment. They are truly unreliable and awful!

I paid for a check to be delivered next day air so that I could assist my mother- who lives in Indiana get a new furnace for herself and her adopted kids. It's been in the 20's in Indiana and we all know how cold it can get in the north. It was supposed to arrive on 12/5. It didn't. UPS advised that there was adverse weather in Kentucky and it would be delivered the 6th. It arrived in Jacksonville around 4am and was scanned. It sat in the Jacksonville warehouse all day. No one scanned it again until the evening time. Another day wasted- my mom and her kids still no heat. Advised it would be delivered Thursday. Out on truck all day for delivery. I waited around my home all day. At 9pm I called UPS again to inquire about the delivery and how long would it be. I sat on hold for a representative for over 30 minutes. I was then advised that the delivery driver went through my neighborhood at 9pm and he's on his way back to UPS.

My second nightmare with UPS. The first was in February when my overnight envelope was delivered a week later, and now after being on hold for 53 minutes I was advised my wedding veil will be delivered some time after my wedding next week, even though the tracking info says it’s out for delivery. Why is this company still in business?

I have 2 medical devices for my 4-year-old son that were shipped overnight to arrive Tuesday. It is Thursday and same story every night, "it’s on the truck for delivery." Lying worse people ever. Once again we have to drive 1 hour each way to get my son treated for his condition. I am sure it will not be here again Friday. No call backs, no help. I am shocked. We love Amazon and FedEx for a reason, they come through. UPS you should be ashamed! I have never been so mad or disgusted in my life with customer service or a company. I 4 letter words I want to say but I will not stoop to level, you are pathetic!

Today is the 2nd day. I am supposed to get my package yesterday on December 6th but after waiting all day yesterday and today on December 7th I still didn’t receive my package. When I called customer service to find out when I will get my package because I really needed my package yesterday on 6th because of the Work I am getting done at my home. But she (customer service lady) was rude and doesn’t want to give me an answer and said I have to wait. She doesn’t have exact delivery date or time.

My $600 plus item has been sitting "on a trailer" in Raleigh for over two weeks now. UPS is stating that they are not delivering heavy/large boxes right now. They are trying to get the smaller ones delivered. I need this prior to Christmas so I can have someone put it together. I cannot fit the item into my vehicle, neither can I lift it myself. Otherwise, I would pick it up myself since it is over 100 lbs.

UPS tried to deliver a microwave oven on a Saturday. We weren't around, so they left a notice via Amazon. And now the microwave seems to have gone missing. We call, they say we should talk to the sender. But this is clearly passing the buck: UPS had the microwave. They have a tracking number. And they can't find our package five days later. I know Christmas is a rush, but this is shoddy.

I purchased a mattress, frame, blanket, sheets, mattress cover for my sister who has cancer. I placed this order on 11-23-17. All items except mattress arrived. My first complaint was that the driver left all my packages outside my fence and gate. My normal driver always puts things over the fence, and it is common sense to not leave packages outside of gate, where they could easily be stolen. This was my first complaint. Now the nightmare begins. My mattress was due to arrive on the 26th, on the 27th I get an email from Amazon that my item just shipped??? I called and found out driver forgot to put on the truck. Then it was to arrive on the 28th, then 29th, then 30th, then 12/1/17... meanwhile I am talking with Amazon, and with UPS AND all of these days it was out for delivery. Then Amazon sends another mattress next day air, and I am suppose to get it on the 2nd, then the 3rd, then the 5th, 6th, then the date is moved to the 12th.

My package would go out for delivery and not show up at my doorstep. After 3 days of this, I tried to contact UPS. They do not respond to emails logged into the customer support system. Trying to access a human thru the customer support system will waste at least a half hour of your time. Finally on the 7th day, a U-Haul truck pulls up in front of my house to deliver a package littered with outbound delivery stickers. New delivery center in Edgerton, KS seems to be struggling badly under the stress of cyber shopping.

On Tues., November 28, 2017, my medication was shipped UPS Next Day Air Saver from CVS in Fairfield, NJ to Sun Lakes, AZ. I was to receive the medication on Wed., Nov. 29. Instead, I got a notice that the package had not been scanned and would arrive on Thurs., Nov. 30. On Nov. 30, it did not come and I received a notice that it would arrive on Fri., Dec. 1. It did not arrive on Fri., so I called the 800 number for UPS on Sat. morning. They told me they would contact the local office. About an hour later, I received a call and the gal told me she had found my package. It had been scanned but not put on the truck. She said she put it on the truck and I would have it Sat. afternoon. Well, it did not arrive. I got a notice saying that it would arrive on Monday, Dec. 4. Well, it did not arrive. After many phone calls to CVS, the package arrived on Tues., Dec. 5 at 9:15 p.m.

Too bad I cannot leave zero stars. I was supposed to receive a package on Tuesday, then it was changed to Wednesday. On Wednesday, I still do not have my package, so I called UPS customer service, they had no idea where my package was and why it was not delivered, but recommended to put it on hold and go pick it up at UPS facility in Secaucus NJ. Not sure why I am paying for shipping, if I have to go pick it up, but since I needed this package by Thursday morning, I agreed to go. So on Thursday morning, I called UPS again to confirm that my package was ready for pick up, they confirmed it was. I went to Secaucus NJ and surprise: They couldn't find a package. I spent almost $100 for cab rides! As of now, still no package. And I am leaving for Europe today (Thursday) and have no gifts to bring with me.

Every single time I order with UPS they always have an excuse. It's always late. You're paying for shipping to receive your merchandise quicker. They always say, "The merchandise is still in the truck needs to be unloaded," "We don't have any scheduled day," "Could be tomorrow or the following day." Worst company ever.

I have various packages that come to the house that are supposed to have signature required so they won’t be stolen off my front porch. Never yet have I had to sign anything nor did the people get their money back for paying for an extra signature. Half of my packages are left at the end of my very long drive sitting next to my mailbox. UPS has turned into being one of the worst companies ever and they used to be all I used. FedEx has a much better reputation and the prices are the same. UPS shame on you for letting your company become such a horrible business.

We have been waiting for packages to be delivered for a week. After a week of "out for delivery" and no delivery, we opted for "holding for pickup." We requested that our packages be available in 24 hours, which, in my opinion is reasonable. We sent someone to the customer center which is 45 minutes away, to pick up our packages and they still have not released them. We do not owe any money. When our representative went to pick up the packages, he found a room full of other people trying to pick up their packages as well, and they were not being assisted either. UPS sent out a press release this week stating that they are 1-2 days behind because of Black Friday and Cyber Monday. HA!!! Even the US Postal Service is doing better than UPS!!! As far as I am concerned, UPS would have to PAY ME to do business with them in the future. UPS could do better with a horse and buggy.

Went in to pick up my package I had put on hold, after waiting in line 30 min lady gave me the same bs she gave the 18 other complainers ahead of me "I don't know what to tell ya". I left and came back 2 hours later. Now she says my package is on the truck for delivery yet it has not been proven by a scan! This giant company simply need a to be put under new management and start by hiring a business consultant to watch daily operations at lousy service centers like the one in Lafayette Louisiana 70508. After calling the main number I still haven't gotten the package. So you purchase items online they ship it UPS. You're then at the mercy of a giant that couldn't care less.

I ship my product all over the world, I had an account with UPS but I refuse to use them because of the delivery delays they create themselves. Every time I shipped a package with them or receive a package from them I watch the tracking of my shipment. They give an estimated delivery date let’s say the 10 of November. The package shows up at the local UPS facility on the 4th of November, instead of going ahead and delivering the package they hold it until the estimated delivery date. My customers also track their packages and when using UPS in the past they would get very irate about this. I have a package that arrived in the Raleigh, NC facility on the 3rd of December, it indicated on the truck for delivery on the 4th of December, it was not delivered and showed in the system the night of the 4th as may be delayed, it did not show up on the 5th of December and showed that it was en route to destination.

I had a package shipped from China to Las Vegas. The package arrived in Vegas, but never made it to my home. I've heard nothing but horrible things about UPS, and I work with a company that uses UPS and the complaints are non-stop. Unfortunately, this was my only option because this is who the vendor uses. How does a package come that far, and now it's untraceable. NEVER AGAIN!

Sent a package out on Nov. 3rd. They lost the package, every time I called spoke with a different person and received a different story/outcome. Finally after three weeks was told my claim would be approved and they would send check directly to my home. Waited another two weeks after filling out claim forms and still no check. Contacted them and was told I had to go through my local store for the claim return. Contacted local store. They did indeed receive the check finally but was told I had to wait another ten days before I could pick up. Once I went there to get the check it was only for 58.92. The contents was 50 alone plus 12.95 shipping and this doesn't include my fuel or time spent trying to get this taken care of.

UPS is a joke. Status has been "out for delivery" for 3 days. Don't even bother calling customer service because the wait time to speak with them is long then when they answer, they don't know **. Walmart should stop using them.

We purchased a TV from Best Buy on Thanksgiving and they are shipping it using UPS. For 4 consecutive days, UPS has been saying "Out for delivery today" followed by "Due to operating conditions, your package may be delayed. / Delivery will be rescheduled." Wow. If it happens once or twice, it's operating conditions out of your control. If it happens continuously everyday, it is not operating conditions but professional incompetence.

They had my buzzer number and all the information and we were home all the day, but they left a "Sorry we missed you" sticker. It is not the first time they have doing this. Shame on UPS, always makes me go to a far store to pick up my parcel.

I have several packages that have been sitting on a trailer at my local UPS, they tell me they are too overloaded to deliver my packages- WTH... I have had delays and reschedules for the last week. I eventually told them to pull my packages off the trailer and I will go get them, may as well went shopping myself!!!!

Terrible company and complete let down for Christmas - family sent me a box of 4 KG for Christmas and arrived with half of items in as it stated did not apply with GUIDELINES - this is ridiculous. I tried to speak to the customer service department and they said they could not help - what is the point of customer service if they do not want to help you? They gave me a number to a Mexican UPS who said pay an extra 40£/50$ on top of original price. They didn't need to ask as I looked on my bank account it had already been taken. This makes me worry about future problems if they continue to take money without asking. I got given lots of numbers which then took me back to the pointless customer service which wasted 3 hours of my time talking to people who didn't care. Please do not use this dodgy slow company.

This is twice in two weeks they have misplaced my package... Last time I had to go pick it up to get it in time and now once again they have "missorted" my package, I was informed by UPS that I could pick it up 1 1/2 hrs away if I need it today. It was due yesterday and they updated the package to today, yesterday and now it has been missorted and no delivery date is available. Over the years this company has gone way downhill with customer service and reliability. I would never use them if I could choose who would ship to me.

I believe Consumer Affairs belief that 1-star is the lowest rating, is a disservice as some of these items are not worth a single star. UPS attempted a surprise delivery, because it was Saturday and no one was home. Didn't know they could deliver on Saturday, for a UPS Ground delivery. Posted on the door, however, were directions for alternate authorized delivery that they have followed for hundreds of packages prior to this one -- who can sign for any package and show authorization to sign on our behalf, if UPS needed proof. Instead, they left a notice that they would attempt re-delivery on the following weekday (Monday).

Last week I had a package delivered to my home which was clothing. The UPS site said that it was delivered to my front door (complete lie). The package was thrown at the bottom of my driveway which is 275 feet long. Did I mention it was raining? Well... Items were destroyed so I contacted UPS and got a message stating that package was delivered and ignoring any and all concerns. Well... Yesterday I had 3 packages that were being delivered and one required a signature verification. I sat and waited most of the day to be able to sign for my package. At 7:48 PM I noticed the UPS truck approaching my home down the private drive. I started flicking the lights so that they would know I was there.

Returning a package to Amazon, the driver who was expected, came with no meter and no labels of proof that I was returning my package. He was arrogant, said he didn't have them, and then proceeded to walk away with a smirk on his face. I called UPS, described the driver's appearance, and they said they'd make sure his supervisor got the report. However, when I noted my activity report online, it was said, "The package was not ready at the time of the first pickup attempt. A second attempt will be made." - the first lie! I called UPS immediately, and asked that they not send a driver the next day; I wouldn't be home. A driver obviously came to pick up the package. I wasn't home, so he left a message as of his 2nd attempt (I've called UPS numerous times, and there were always apologies, but nothing was ever done; in fact, they blamed the victim - me.).

Ordered two games from games for my son birthday. Said to be delivered 11/29. They keep changing my delivery. Here it is 12/4 and my son birthday was yesterday and thanks to them I look like I forgot my son's birthday when all he wanted was the two games that weren't in stores but had to buy online. I'm furious because the delivery truck GPS shows them every time in my neighborhood but always passing up my order I guess three days in a row. Location is in Atlanta on Marvin drive or whatever. I hate UPS unreliability.

My stuff was suppose to be delivered Friday. Didn't get it. Then I get a email saying it will be delivered Saturday, we I didn't get it. Then I get a email saying it will be delivered today and still no package. This is crap, if you didn't get it to me then why not deliver my stuff first thing the next day? It seems like common sense to me. Customer service 101. But UPS doesn't give a crap about customer service. I hope they go out of business.

I relocated from Buffalo New York to Atlanta Georgia. I paid over $1,700 to ship 22 boxes of my things. UPS not only did not deliver them on time but today is December 4th and I still have not received all of my things. Some things have been returned to the address I shipped them from and there are other items very valuable that have been broken. People have not return phone calls and someone closed my case without my knowledge or permission.

If I could give UPS 0 stars, TRUST ME I would!!! I’ve unfortunately had the displeasure of having multiple packages delivered through them this week and every single one has been either cancelled, delayed, lost or thrown on my stairs in the middle of the night without any alert that they even delivered it. These drivers and customer service are the worst I’ve ever dealt it. Save your money and go to FedEx! They actually care about their customers and every package gets delivered on time. I’m still waiting on 2 packages that I paid extra to have expedited and they’re nowhere to be found and these idiots can’t find the package or have it delivered. Horrible, incompetent and honestly, a piece of ** company!! I hope they go bankrupt one day because their way of dealing with their customers is sure to lead them down that road when everyone starts going to FedEx!!!

This will be the 7th time UPS either fails to deliver when promised or shows up after 10PM looking to deliver when the email I received says delivery by end of day. My day ends at 8 max. They rescheduled my delivery for Sat, by end of day, I canceled my plans to wait for my delivery, and of course, it never arrived. I check on the UPS app to see if they rescheduled, still shows enroute with no info available. By far the worst delivery company out. At least in NJ. I will not buy anything online if their delivery is done by UPS.

I've never received my package that was sent by Fido through UPS. When entering tracking number it just shows exception and I keep getting "Delivery will be delayed by one business day" for four days now. When called customer service 2 days ago they said I should expect to receive the package that day which I never received and got "Delivery will be delayed by one business day." message on the website again. Really disappointed.

I ordered a Chromebook on Amazon. I had Amazon Prime. I bought it on Nov 27th, and so it was going to arrive on Nov 29th. UPS is the carrier for the shipment of my item from Amazon. On Nov 29th, the tracking information said that it's out for delivery. I'm so excited. But night came, and it never showed. I looked it up, and it had gone back to the UPS facility after being out for delivery. OK. Maybe it was too busy and never got to my house, so I waited for next day. Nov 30th was exactly the same result.

I’ve been waiting on my package to get delivered all day. It’s a signature required package. UPS website claims it was out for delivery today so I decided to wait. I’ve waited all day for the package then at 8 pm the status changes to "In transit, estimated delivery unavailable". I’ve been waiting on this package for a week because of “delays” due to inclement conditions. UPS needs to get their act together. They know what happens during the holidays. They know a lot of packages get sent out. They need to be prepared for it. Obviously they’re not. The least they could do is not say my package is out for delivery and I wait all day for it and then change it to "in transit". That’s BS.

Instead of delivering packages I order to my residence address UPS drops my packages at the local post office and I have to go there to get the packages. This has been going on for years and I do not appreciate UPS not doing the job it is designed to do. I live in a small community, Columbia Falls, Montana, where there is no home delivery. I receive all mail at a PO Box at the post office. At many companies where I order products they do not accept PO Boxes for delivery. If I do not list my PO Box then the post office will return the package to the sender. I have tried to contact UPS but it is impossible to get through their robotic phone system. Hope you can help.

I ordered something that was shipped with UPS. They keep saying that my package is out for delivery but they never deliver my package. I called to see what the problem was and they told me they would try to fix the problem and still nothing and it has been over a week since my scheduled delivery date and still no package.

UPS left slip on door - no boxes checked. Why item not delivered - well I'm not psychic so didn't know. Took over 2 1/2 HOURS trying to phone and then online to find out they required a signature and to change delivery location to a UPS store since I have a life and can't hang around the house all day... Receive email today - indicates they are still trying to deliver to my house. I need this item. Can't call local store - THEY ARE CLOSED. My advice use the post office, at least you will get a real person on the phone.

The package was to be delivered on Thursday, 30 Nov, by 1030 hrs. It was not and when I checked the tracking site, it said it was in Louisville, KY and would be delivered on Monday, 4 Dec, by 1030 hrs. I went to the office on Friday and was told that I would receive a refund. I told them the package needed to be delivered ASAP. I asked that it be delivered by Saturday. I received a call back from Josh ** of Fair Lakes UPS saying that the package would be expedited. It was not, so not only can they not provide the service they advertise, their employees are dishonest. I had lined up FedEx to pick-up the package in Louisville, but could not get an address. Then I was told, again by Josh, that it was on a truck. They will never receive my business again. They are slower and less reliable than the US Post Office.

It’s easy to do negative reviews, but most people don’t take the time to mention positive things. The regular delivery man at my address is just great. Always friendly and helpful. I’ve even crossed paths with him around town and he always waves when I go by. He is certainly an asset to have among UPS employees. Obviously I won’t mention his name here to protect his privacy. I’m sure you can find the delivery driver for Cheney Highway. Kudos to him. If possible can you pass this information on to his dispatch station and management. I know what Brown can do for me. Both up North and down here in the winter.

I ordered running shoes from Finish Line because they didn't have the ones I wanted in the store - they were sold out. I spent an extra 25 dollars to have it shipped strictly within two days because I was only staying for a week at my family's place for Thanksgiving. The package arrived at my family's house as I was boarding the plane home - exactly one week after I ordered it. UPS refused to give me a refund and I had to pay an extra 15 dollars to have it shipped to my destination. 1 star for them for not owning up to their failure to deliver anywhere near the promised time.

RANT!!! #UPSsucks Wednesday we are notified by UPS via email that we have a package coming (well really more than one, two are already a day late that were supposed to be delivered yesterday) and should be delivered between 3:30 and 7:30pm. Still waiting at 9:20 pm when the driver finally arrives. We hear him going through the truck from inside the house more than likely searching for the packages. He comes to the door with three. Two that were due to be delivered yesterday and one due tomorrow. The one that was supposed to come today is AWOL. When asked about the 4th package, he said he could not find it on the truck but he is busy and will bring it Thursday.

UPS has one of the worst logistics team ever put together. My package keeps on getting delayed and pushed back day after day. UPS is definitely on my blacklist for the worst customer service provider. They need to get their act together seriously...

Don’t ship with UPS! My package has been delayed 3 times now, it was out for delivery twice but never deliver. I call UPS twice to file an inquiry. They promise to look things over and return my call, they never did. Service with them is very bad, I would advise everyone to look for another alternative.

Package was scheduled for delivery on Thursday. I saw the UPS driver and ask where’s my package. I was told that’s all they packed on the truck. So if that’s the case why the hell is does the tracking number say the package is out for delivery. The response was they pack so much stuff on the truck that not all are accounted for. Seriously. Lol. So it’s now Friday got a note for a failed re-delivery attempt. Omg. UPS is driving me crazy. Call the customer service which try to contact the distribution center. No help. Spoke to a supervisor: "Only option you got is to wait till Monday." That’s it. Man these guys are the best.

I have at least 5 shipments pending and delivery is unknown. Every day my shipments are "out for delivery" but they never get delivered. UPS does not allow human interaction to voice problems and you cannot break through the robotic messages offered from the website nor on the telephone. I am reporting them to the BBB on Monday due to this terrible service. Shame on UPS. You deserve to go out of service.

This company is worse than the postal service. They never hire enough people only for Christmas. And even then they mess up... Walmart uses them and I think that I got one thing on time this year out of 10 things that I ordered... Why are these people still in business...

I have next day air shipment with UPS. It should deliver on Thursday. Online tracking shows technical issue cant update. About 9 pm in evening I have contacted UPRS by phone. There was a wait of 30 minutes to talk with representative. Once representative came on phone, I asked for shipment update and he said, "Your shipment is on vehicle. It will be deliver today." I asked it's already 9:30 pm and online tracking dont show that shipment is on vehicle. He replied, "I have checked. Shipment is with Driver. It will be deliver today. Due to holiday season we will deliver up to 11 pm." On that day I did not receive shipment.

I was expecting a package on 11/30, I called 3 times to check the status of my package, told all 3 times will be delivered on 11/30. When the UPS guy and no package, I called again and again, told same thing, was out with a different driver. WHEN 5 pm came and still no package, I called again and got Tre ID # ** and she said the same thing... will be delivered. WHEN 6pm came and went and still no package, I called again and got Megan ID # ** and she said that the package was not being delivered today that it was never on the truck, it missed the truck... THEN I went on the website and requested assistance and as of yet, now that it shows it is being delivered today. I get a message from the website chat. "I don't show your package made it on the truck." HORRIBLE CUSTOMER EXPERIENCE... wish there was an alternative and more people used it.

I can't tell you how many bad experiences I've had with UPS... I've lost count. What I can tell you is that any time I have a package coming that requires a signature (always from Verizon when getting a new phone... Like today), I can guarantee you it won't show up when scheduled. I will take a day off from work to be here to sign for the package... Become a prisoner in my own house waiting for UPS to show. 7 p.m. passes... No UPS. 8 p.m., still no UPS. Chat with CSRs who "assure me the package will be delivered today"... except, no it will not be delivered today. Maybe tomorrow. Who knows. But I can't keep taking days off to sign for it and have no other options - can't have it delivered to work because it's not an option.

Not good experience. My packages were held up here for three days without a move, not sure why not delivered to my house. After several chat and phone sessions with UPS, I was told to pick up at this location, which wasn't what discussed during the phone and chat. Called this location, a gentleman answered the phone, but couldn't find my stuff by tracking number, but tried by my last name and found my packages, and then told me that I could come over to pick up at the moment. So I drove there after hang up the phone, but only being stopped at the security gate, told me the pickup time window is only 8am-9am and 7pm-8pm. Tried to call that phone number back, no one picked up the phone. What a waste! There isn't customer service here.

My main complaint is with their website. I find it confusing and ineffective. In this day of modern technology most services seem to use the internet to improve performance. UPS seems to have missed the boat. The painful process of receiving a package via UPS begins with a useless and complex email stating that something's arriving tomorrow anytime between 8:00 am to 8:00 pm. That doesn't really help anyone plan their day, does it? Next it offers make believe options, such as assigning it to a UPS store nearby, holding it at the airport, or rescheduling for another useless 12 hour window on another day. In my most recent delivery everything but, hold at the airport, was grayed out and not an option for some reason. When I clicked on the airport option the program froze. Today I got another email saying, "We tried to deliver and you weren't home".

If I could give a negative -1 I would! The entire process was and still is a completely horrific experience. First, the website was not working properly, so an agent had to enter my info., and I had to create an account... DON’T DO IT! Since I was moving my mother with me to another state I didn’t have my computer to print labels, so she said a driver would bring them between 10am-2pm. And quoted a price and assured me it wouldn’t go over a certain rate. That’s laughable. It cost way more and the driver never showed. I called and they told me, "Oh, it’s up to 7pm." The guy came an hour after I called without any manual slips and had no idea he was getting the boxes, so I had to write everything on each box. This was after he called his supervisor. Now... That’s 1 supervisor.

My Amazon Pantry order was scheduled for delivery today 11/30/2017. It hasn't come yet. Website says that there's a delay but no given reason for the delay. I believe they need to have better descriptions for things. A delay could mean anything. UPS sucks.

Ok so I requested a hold at a UPS location. So I go there and they on their own decide to send it to a location 30 miles from the initial hold. One which only has 2 hours a day 8-9 am and 7-8 pm that one can pick up a parcel? Stupid you bet!!! Sends packages anyplace THEY desire.

I have a package that was mailed out the same time as FOUR OTHER ITEMS. Every one of those made it to me on time but for some UNEXPLAINABLE reason UPS cant tell me why my package is being delayed with NO INCLEMENT WEATHER. It was scanned and labeled OUT FOR DELIVERY this morning and now it is DELAYED with a reschedule for delivery. NO ONE I speak to can tell me why and to TOP it all off I am not allowed to pick up my package, that is delayed because of UPS, because I didn't pay some absurd amount for a SPECIAL membership that allows me to pick up my package. HAD I KNOWN UPS was so incapable I would have picked up the dang item at the store I ordered from vs having it mailed to me!!!

Amazon delivery of two packages were supposed to happen 11/28. While watching tracking, saw that the packages were scanned at local UPS facility on 11/27, would be out for delivery 11/28. It is now 11/30 and can't get an answer as to why, if my packages are at the local facility and stated placed on delivery truck for delivery two days in a row why they still have not been delivered. Amazon has been a joke with this issue as well. I used to insist on UPS, and I can understand this time of year there may be delays, but don't lie to me. UPS has lost a customer due to their inability to explain, without lying, what the hold up is and I feel like my business just doesn't matter to them, shame on them.

I have had a package out for delivery for three days. It keeps being sent back to the main office (I've been home all day every day.). I called the main number and was told my local office would call me back. So far no response. After a major delay, shouldn't I be a first customer for the next day? If I don't get my package in another two days, it will be too late. Beyond frustrating. They block a time, don't deliver. Promise a day and don't deliver. They don't ring the doorbell. Myriad of problems with this company.

It's been 8 days since I ordered my dog's medication UPS 2 Day Air and I still haven't received it. I had my dog's medication shipped UPS 2 day Air, because it was urgent that he get it. It's been mis-sorted and sat in California for 5 days, not delivered, delayed, and now put on a truck again for delivery after I arranged to pick it up and promised it would be waiting for me. Who wants to sue UPS? Class Action suit?

My package tracking is now showing that it has been out for delivery for 2 days. Tried to contact a real person to see WTH is going on & can only get an automated "Virtual Assistant" & calling only yields no options for speaking with a real person. I will NEVER buy from a company that uses UPS ever again ~ Period! I don't know what has happened to UPS in recent years, but if they continue this kind of service, they will cease to around much longer, in my opinion.

I travel a lot, so when needing to reschedule a package delivery, was surprised to find a $5 fee, but I have no choice. Well I wait the 3pm- 7pm window only to be disappointed with NO delivery. I call the next day. On hold and transferred to 2 different people. This is 55 minutes, only to be told someone will look into it and call me back. They do, 2 hrs later (told within 1hr) only to say the package never got loaded on the truck. They will deliver it tomorrow. I will not be home tomorrow. Oh - no worries - they will try 3 todays in a row. My package is sensitive to heat, but no resolution to that - just sit & wait for it? So how do I get my $5 refund for a service I did not receive? Oh you have to call back - we don’t do that here. Another 30 minutes on hold and transferred to someone else and finally they disconnect me. No refund, no satisfaction, just a horrible experience with a company that got too large to provide good service.

I know that sometimes packages can be delayed but the Lenexa, KS, facility is particularly bad. I've never seen a package that gets delayed there come out in less than 3 days. It just sits there, regardless of the time of year and package flow. I contacted customer service about my most recent package delivery 3 times in 2 days without a successful response:

I receive 3 emails from UPS stating my package would be here between 3-7. I left at 12:00. Was back at 12:28. They attempted to deliver at 12:06 then refused to redeliver. I called first time. They said someone would call me back. Never did. I called back 2 hours later. They were rude and told me delivery time was not accurate. Website says leave a note. I did and they refused my signature on the note. Left on the front door!!! UPS slip was left stuck to door next to my signature.

I really don't write a lot of reviews, but my recent horrendous experience with UPS has really compelled me to sign up here and write a review. I ordered a package that should have arrived from the 22nd at the earliest to the 27th at the latest, and have yet received anything. It's been updated to 'out for delivery' about 4 times, only to be delayed to the next day or rescheduled. They had the audacity to even put 'delivery attempted' on the first day, which was complete BS, since I was home that entire day (I would had received a notice at the door even if I wasn't present).

UPS is absolutely a cluster for a company. I signed up for their online account at UPS.com. I had one package years ago sent to a UPS store as I was not in town. Years later I still cannot get UPS to stop sending packages there. When my new iPhone was shipped it took an additional week for me to pick up because of this little glitch. I had to speak with 3 different UPS customer support reps all with different answers, all telling me I would receive the package the next day. At long last I had to call Apple and with a conference call that I had to set up we got to the bottom of this and I had to go down to the distribution point and get my package.

Extremely dissatisfied with the delivery service from UPS. I receive emails from UPS when my package is delivered. Our driver puts on the email that he left it at the front door, however we are home and there is no package left at any door. We live approximately 300 ft from the street which is also a very busy street. On 11/25/17 the package he said that he left at the front door was never found and we were home. UPS said that they will investigate but we haven't heard a thing. Last evening another email came through at 8:15 and said 3 packages were left at the front door.

I am usually the patient type, but the constant ** ups are becoming truly spectacular. For starters, how in the flying ** do you manage to deliver a big box with a baby stroller in it to the wrong address? How do you walk into a building with the number already on it, sit a package in front of an apartment and it turns out to not be the right apartment nor the right building? How do you manage to screw up a "self appointed" delivery to one of the lockers, and it turns out that after said drop off, the package was not dropped off. So not only does one get the "delivered" email, but also the "not delivered" one a few minutes later, causing a cluster** of confusion that the customer service reps can not answer for. One would assume that if the drivers are tired, actually walking and moving around delivering packages should not be where they drop the ball. We may need to reconsider our USPS, and not this privatized for profit trash that does not work on weekends.

I was shipping 17 boxes to Sedona Az from Phila. I was continually misinformed every step of the way. I opted to take standard 100$ insurance per box. I did not have UPS pack boxes. As I did not purchase additional insurance or declare value of individual items I was only entitle to standard 100$ per box. I was told that insurance is automatic. I asked directly whether I was entitled to standard 100$ no matter who packed boxes and person assisting said, "Yes that is correct." Boxes packed by 5 star professional movers.

UPS has a history of frequent deliveries to the wrong location, including this past week. The correct location is clearly marked at the street and noted on the package label (the address). In addition, at the location where UPS dumps packages, a sign is posted prohibiting the dumping of packages there in two languages and accompanied by a very simple diagram directing them where to go. The property is in a very easy-to-find location. Some drivers deliver correctly, but others do not.

I was waiting for my secured and express mail which they delivered it by the time they said, although they didn't delivered it to me and this mail was secured!!! Secured means that they need to have my signature, to deliver it and that never happened in my case, so my mail, which it was really important, was lost!! Plus I needed 2 months to have this document in my hands plus 300 euros!!!

I mail a package 11/20. ETA was 11/25. Check UPS site. Said arrived in GB WI and on track for 25th, Friday 11/25 came and went, Monday 11/27 checked site again. Said package on truck out for delivery at 9:30 pm. Site stated package rescheduled for delivery per UPS and driver. Tuesday 11/28 still on truck for delivery. So much for 3-5 days. Next time I will use USPS or FedEx, while they are slow, they at least deliver what's on the trucks when they say.

I was informed by UPS that I would receive a package on Saturday Nov. 25th by end of day. In my UPS My Choice App, it informed me also that the package would be delivered by the end of the day on Nov 25th. After waiting all day for the package, and changing my plans to be home, at 9pm I called customer service to find out what was happening. I was told that the package is on its way and would be delivered that day, even though it's after hours on a Saturday night.

Yesterday at 7:45 pm (give or take ten minutes) the driver finished all his deliveries belonging to the neighborhood directly across from my house, decided to park his truck put on the hazards & print me out a “sorry we missed you” thing and stick it to my mailbox rather than actually do his job and deliver the package. I have a very long driveway, but I saw this all from my front window, we also have motion sensors in our driveway that go off when anyone comes to our house, nothing went off.

As a business owner I am constantly getting merchandise shipped to my business. I was supposed to get my merchandise since 11-16-17 and it is now the 11-24-17 and I still have not received my merchandise. On 11-20-17 I called the Saddle Brook, NJ office and spoke to op. Maria who placed me on hold and never returned. I called back again and op. Maria told me she was unsure if where my merchandise was located but told me she can give me a number to call and find out. When I asked to speak to a supervisor she stated none was available. I called the customer service number and spoke to op. Ray and then op. Daniel and then op. Deva and even supervisor Etzil and I still have not received my package. The supervisor asked me if I couldn't pick up my package instead of addressing the incorrect information that was written in the system by op. Maria. I asked for this to be investigated and for op. Maria to be properly trained.

I paid for 2 day air and made sure they will deliver on Friday. Except my tracking was updated at 11am on the Friday with 'attempted to deliver' message, except there was no UPS attempt at all. After calling the center, they told me the sorting office 'assumed' I am closed for Friday. How can you 'assume' a resident address is closed on a Friday? Obviously I could not get my money back and it took them FIVE days to deliver instead of two. This is not the first time something like this happened, among FedEx, USPS and UPS, UPS usually have the worst service and most fake attempts.

Pay for 3 day shipping. Item is in Washington state, destination is Southern California. That’s 2 states away. (In case you work for UPS and don’t know where anything is!) Tuesday item starts shipping process. Wednesday morning package is in Oregon, one state away. 4 hours later, package is in... KENTUCKY??? UPS says package is in “transit” and will arrive on time on Monday! And Kentucky is where they port everything, so if I send a package down the street, it will have to go to Kentucky first! Yeah! So not efficient, and that’s what the tech on the phone called it, “efficient”!!! Also UPS uses other businesses, as pick up places. If you weren’t home they will leave the package at a nearby business where you can pick it up. They never leave door tags, probably since it has info on it and if they wouldn’t leave the package in my ghetto neighborhood, why would they leave the door tag? Realized package never came after some time.

When you are expecting an expensive gift you ensure that it is sent through a protected delivery service. I spent four days on the phone with UPS to make sure that my package was delivered to a protected pick up point. I even had confirmation of that fact in writing. Came home to find the package thrown in the middle of the driveway of my multi-unit apartment building!!! No signature. Just thrown in the middle of the driveway as if the driver drove by slowly and threw it out of the vehicle without getting out! I will specifically ask from now on if a supplier uses UPS and if they do I will not buy from them.

Just got a call from a company that I ordered medical supplies, telling me that the package was returned marked address not correct. This is about the 25th time this has happened when anything is shipped to us using UPS. I have lived at this address since 1978 and have been receiving packages by UPS for about 10+ yrs. I think that some of their drivers are just plain lazy as my address can be found by using Google. And I have a mailbox on the road plainly marked, plus my husband painted the number on the concrete drive at the road. Now I get to pay a second shipping charge due to their sorry drivers.

Really bad experiences with UPS. Ordered some gifts for my mom two weeks ago, and felt so excited! UPS really ruined it. First package was delivered to a place only UPS knew. I was at home at the time it was delivered, but the truck never showed. I called the UPS the second day and that case is still under investigation currently.

I have had several horrible experiences with UPS and their delivery. The first incident my package arrived in my city and kept saying arrived then sent out and arrived for several days. Then it was finally out for delivery. I waited all day and never received my package. All of a sudden my tracking says "A required security check has delayed delivery." How does this happen after it was already on a truck out for delivery. I don't get an update for a couple days and I have spent multiple days calling and trying to figure out where my stuff is.

Just wanted to share my experience with UPS. I sent my 4 suitcase, one box and a boarding bag. I received my all item except boarding bag, then I called UPS and you will feel strange that the UPS said, "It is not me, It is the store from where you shipped the Item". Then I contacted UPS Miami (UPS Store #2791). Then the store manager Jimmy, he said he will look and after a follow up of three months he said, "We didn't find the package, so I will give you $100", and I should let you know that the shipping cost of that bag was $70, he said that, "We can pay you more than that because our policy is that we won't give more than $100 as it was not insured".

I have been waiting for important documents sent 2 day delivery. 1 attempt to deliver one day. Late note left next day. It will be dropped off at the local UPS store. I was informed this very important delivery was picked up at 9.36am to be dropped off by close of business. Why must my now 2 day late parcel spend all day in the back of a truck? I was informed by the local office it should be there by 1 pm. NO IT WASN'T. I WAS TOLD NOW BY 3PM LATEST. NO IT DIDN'T. I find local truck. He gave me the number for the main hub in Tampa. They tell me it's been at drop off center since 9.36. NO IT WASN'T. After going back to the center was then told must be a different truck and will be here by 6pm. NO IT WASN'T. Drop off office now closed at 7pm. Called customer service again and told it was rescheduled for Monday by the end of the day. Totally unacceptable and ridiculous. You are a disgrace of a company.

My elderly mother sat at my sister's house waiting 4 hours for UPS to deliver a package containing her new credit card. My sister was told UPS needed a signature and wouldn't leave the package at her front door. My sister came home four hours later only to find the package was left at the front door. NO RINGING OF THE DOORBELL AND NO SIGNATURE. Not sure what time the package was delivered and my mom had to wait for four hours for nothing and the package sitting at her front steps just waiting for someone to possibly steal the package. I've had similar situations where I'm at home waiting for a package and they DON'T ring the doorbell. This is why a higher percentage or packages are being stolen by them not ringing the doorbell to let the homeowner know there is a package at their door. My sister lives in Saint Paul, Minnesota and I live in Marin County, California. CAN YOU PLEASE RING THE DOORBELL!!!

They lost an item, they didn't bother to inform me about that. They say that they deliver package, but they don't know where the package go or to whom. I'm very disappointed in this company and I will NEVER ever be their customer again.

The packages I have received that have been shipped via UPS over the past few months have either been so damaged that they were returned to the shipper with me never seeing them, delivered to me with damaged and/or missing contents, or the whole package has disappeared entirely. I could understand this happening occasionally, but the current service is entirely unacceptable. This week alone, one of my packages was returned due to damage, the other package delivered was damaged and missing contents with some contents of items spilled out in the box. Way to go UPS... you've ruined every package this week and caused me no end of stress and headaches. Returned package.

I have been waiting since 9:30 this morning (It is now 5:40pm) for a replacement credit card that was overnighted using UPS. This is not the first time that they have not delivered when they promise. If you look at the fine print. It says guaranteed by 10:30 or noon or end of day depending on where you live. REALLY?? That is not a promise but a hope and a prayer. Why not just say, "we will deliver it when we feel like it".

I was emailed last week and told I'd need to be at home the next day to sign for a package. I couldn't be at home so I asked to pick it up at a location. Got to location. Wasn't there. Located it in Miami. Asked for it to be sent to the same pick up location. Now I'm emailed and told I have to be home to sign for it tomorrow.

On 11/08/2017 I dropped four packages at PostNet (UPS sub) to be shipped to Amazon for return. The two smaller boxes were documented by UPS as picked up. The other two (over $60 value) were not documented. I used tracking numbers but there is no reflection they were ever picked up but all were at same location, same time.

I ordered a life-saving medical device that we needed urgently from Inogen. I paid for overnight delivery. UPS attempted delivery at 2:30pm on Friday but did not leave the package as they claimed it required a signature. I was not told I needed to be home for a signature. In fact, when the Inogen representative called me at 4pm, he told me that he had received confirmation that the package had been delivered. I mentioned to him I was not at home but would be in about an hour. He told me he would be gone but if I had any questions setting up the machine, there was a customer service number in the instruction packet. Not once did he suggest I needed to be there.

I think it may just be the area I live in but I've just about had it with UPS. Almost every time I'm expecting a package, they say they attempted to deliver but they straight up didn't. I always stay home to make sure I'm home when they deliver the packages (I'm in an apartment) but more times than not, I stay home for no reason. I chose to work from home today, I could have gone to my work studio where I have the technology to do better work but I stayed home so I could receive my packages. They said they attempted to deliver and I wasn't home. LIES. I'm so sick of it! And apparently after doing some research, I found out I'm not alone. This happens to lots of people.

I would like to praise and thank my postal carrier at **. She is excellent at sorting out the mail. Throughout the year, she is reliable at delivering the mail and packages and is undeterred by snow, rain, heat or gloom of night. I also appreciate her daily warm interactions with the residents of the Silver Towers in NYC.

My employer had sent work laptop and I was waiting for hours at scheduled time frame. Without delivering the laptop the status was updated as delivered. Never ever trust them. On enquiring I was told to go for claims. They never realized the stress and consequence faced by the customers.

San Bernardino, CA, US." I have lived here almost five years and have got a lot sent by UPS and now this. I called and they said that it must of been a new driver. That is no excuse. I live a half mile from their depot and drivers go past my house all the time.

In the last 3 years, not once has it happened the mail or parcel were delivered without contacting the customer service. The two instances I like to mention are: (1) Tracking # ** - The product was never delivered while the online status showed delivered. I contacted UPS customer care and they said they will check with local office. The local office a day later confirmed the product was damaged in transit and was returned to sender, which led to a complicated refund from Lenovo that took more than 2 months.

So I sent a package from Houston to Tennessee from Nov 3-4 so the package will get there next day. So the package then doesn’t get delivered until Nov 6. I call requesting a refund, customer service first time I called said it was a weather delay in Louisville KY, so little do they know I have family/friend there. I then talk to them. They said weather was great. I look it up online it’s 71 degrees, so I then call back again to UPS y’all to the same guy. He says it’s now a plan problem. So then I ask to speak to manager, wait 6 minutes, manager comes on says, "No sir it was weather from Louisville KY- Tennessee" is why package didn’t get delivered and that they don’t work on Sundays...

This is the sixth time I've used UPS for shipping. I pay 9-12 dollars every time, mind you it's only coming from San Antonio to Grand Prairie which is only a 4 hour drive. It's never on time even though tracking says by end of the day. Always 3-4 days later, why "charge" when they don't keep their word, or give a refund back to customer for not keeping your promise!!

Getting a package from a company 10 miles away. UPS says we weren't home so they left. Lies. We were home. Then they said next business day that was 8 days ago and we still don't have. Tracking keeps saying tomorrow. Everything I buy that gets shipped I will demand not on UPS.

Never really thought about who delivered my packages until now. Ordered a fuel pump for my truck online because it said 2-4 day shipping. Fast forward and it’s now been 11 days, YES 11! Still don’t have my package and I’ve now been without my vehicle this whole time. Utter **. Then I got to complain on UPS’s Website and look at that no place to review them of course. Every time I buy something from Amazon they send me an email asking if everything was satisfactory. I will go out of my way to never use UPS again.

On November 3rd I was supposed to be delivered a package by end of the day, when I got home I found a notice that UPS had tried to deliver my package at 1:16 in the afternoon. How is that end of day! After several attempts to talk to a human being at their customer service center I finally talked to an employee who told me my package would be delivered between 6 and 8 on Monday since they don’t work on Saturday. At 9:01 that same evening someone (female) from the UPS facility that has my package phoned me saying that they do work on Saturdays and so my package would be delivered then.

For relocation - My company has requested to use UPS service for moving my personal things and suitcases. I am new to US and nobody said me in the Staples store about the insurance for parcel services. Of course, it is my ignorance that I did not know about the insurance. Out of 3 packages sent, UPS lost one of my package and I have been waiting it for a long time. After reaching out to them, they said as the package is lost in a cool manner. They said they will be giving 100$ as compensation. I got frustrated and depressed. How come it will be missing??? Items in my package worth more 1000$ all of them were bought from India. Little stranded.

Always delivers packages during work hours to residential addresses. How can anyone be at home during 1PM-3PM? I would never use UPS for shipping or receiving if possible. Customer care is very inflexible and the phone App is useless.

I received an email that an overnight package was delayed due to severe weather. I called UPS and the CSR told me the same thing their website did, the package was checked into the Milwaukee, WI facility at 6:40 am and delayed due to severe weather, which was inaccurate as the skies are clear in the entire state with no bad weather predicted. She told me to hang up and call back in a couple minutes for an update. This was concerning as it wasn’t anything I didn’t already know.

A package that was supposed to be delivered to me was delivered to another person and when I inquire with the UPS driver if there was a package for me the driver said, “No”. Outright lying without checking the delivery information and delivering to another person is outright theft on the UPS driver's end. BBB giving UPS an A+ is wrong especially with so many complaints. And when I got a call back from UPS, I told them I wanted the driver fired for theft which they declined to fire the driver for theft. This is unacceptable. Don't do business with UPS unless you want your purchases/orders stolen.

I have used UPS for many years and almost every single time they are late. Never trust the online tracking. Want to talk to someone, get ready to talk to someone in Inda that has no idea what’s going on. This isn’t good. You’re consistent, but you’re consistent at being unreliable. Someone should fix this or UPS is going to end up like Blockbuster... a company of the past.

I am really irritated with UPS. When I pay extra to not go through snail mail, I expect my package to come to my door... like FedEx does! I am a senior with walking issues. Most times, UPS will bring to my door. But, about every 3rd delivery (I shop only online) UPS doesn't feel like coming to my door so will drop off at front office, which is too far for me to walk. Don't know who's doing it. The grumpy guy who usually comes or someone else. If I wanted to walk, I'd go to the actual store. This is so frustrating for seniors and disabled. And they can't say they tried but no one was home! My dogs alert me loudly, if anyone knocks on my door. It's so irritating that I can't choose FedEx or someone else when I order. I guarantee I'd never use UPS! Tell your drivers to act friendly at least! Mine won't smile, won't speak, nada! Real pleasure…

In the last 2 months I have had to deal with UPS twice in very different situations and both times they have totally failed to deliver as expected. Additionally, in both situations of failed performance there is zero accountability. Customer is left with nothing to do but use FedEx which I intend to do when it is important and I am making the shipping decisions. In the first situation, I overnighted a key to my brother in law who was going to stay at my home while he was in town for business and I was out of town on vacation. In this situation, they "forgot" to put the package on the truck from their distribution center so it was not delivered in time for my brother in law's business trip. There was no recourse for the failed delivery - they could not redirect it to the location of the business trip and would not provide a refund.

Amazon Prime member... Shipped by FedEx? You know it will be there when you expect it and on time! Shipped by UPS? Always rescheduled, late, days after other orders. You explain to me how I can order (as a business) 50-60 different things all at the same time. I will receive everything shipped with just about any courier on time and in great condition. When I see UPS... it's an immediate disappointment. I know beyond the shadow of a doubt, it will take extra time, if it shows up at all. UPS = absolute garbage. Save yourself the heartache and walk your shipments across country on foot. They stand a better chance of getting there on time.

The delivery of my package has been delayed for days for no apparent reason. Now UPS says that they left it at an access point, and for ME to go and pick up the package. NO! The reason UPS was paid, was to have it delivered to my front door. Unacceptable. Poor experience.

Hello, when someone sends me some merchandise for UPS, UPS leaves the merchandise in a local of them, and they say they have gone to my house and I have not been. I am disabled and I also have surveillance cameras and UPS has never come to leave some package. I have to pick them, another thing leave the packages 3 and 4 days in the local and then make the delivery.

If I could forever opt out of UPS I would. Our delivery man doesn’t deliver. He seems to fill out his failed attempt slip before he even gets to the door and sometimes he doesn’t even put our notice on the right door. 9/10 I have been home. If he knocks at all it’s once, quietly. By the time I stand he’s already gone and the notice, on the first attempt mind you, states he’s bringing it to a pickup location. Is it really delivery if I ALWAYS have to go somewhere else to pick it up?? I get no say, I can’t request him to leave the package or anything.

On three consecutive days I received e-mail announcing a package would be delivered the next day. On none of these days was the package delivered and when I inquired I was not given a reason and told they would do their best to deliver after the weekend. This company is engaged in consumer fraud. Stay far away!!

UPS website is selling concert tickets instead of tracking packages, I mean who cares about Taylor Swift. I just want to track my package. And I can't track my package. It just won't let me for the third day in a row. I'm personally never gonna use UPS. I'll go Toffees or postal office.

I'm waiting for medication from the Veterans Admin and the website tells me it's out for delivery. Upon checking again later in the day it's been delayed one day. Fine, however, I see the truck outside my drive way and he drives away. Again I call and I get lip service telling me the same thing I'm reading on the screen. OK, where's my package with them being so close and not delivering. I get suspicious so they wait through two more of my calls telling me the same thing. Now at 9:00 pm they call the driver and he's gone. Of course as my suspicion revealed the package had been tampered with and the drivers didn't want to put their name to it. I get it. The first time I called I could have found another way to deal. No, I trusted UPS. DUMB. Now they're advising me to call the VA and have them replace the shipment of medication. Everything is easy when you're not the one doing it. Thank you for doing your country a service by screwing their service men.

I have learned not to use them to ship anything due to so many lost packages, late deliveries and horrible customer services. But sometimes things get shipped from the other end using UPS which is unfortunately out of my control. Literally every single time I get a package from them something goes wrong. This time only one of my 2 packages delivered 4 days late. When I asked the driver where the other package was I was instantly given an attitude and told it's "not my problem… I'm just the driver."

I usually just prefer going to the stores and buying what I need but in this case I was not fortunate enough to be able to do so. So I ordered online and tracked my package on a daily basis. It said it arrived On Sept. 25 between the hours of 1:30pm and 5:30pm. I knew I wouldn't be home but I had my mom wait for me. She said she stood by the window all day and not once did someone come by to deliver the package and I tracked it to see where it would be and they dropped it off elsewhere. Last time with my debit card as they no longer print them out in the branch. It was the same situation. They did not bring it to me, they took it to the same store as this time. They need to check that their employees are actually delivering the packages because in no way would my mother have missed that package and second, it just gets in the way of my errands because I don't have a way to pick it up somewhere else. Everything they don't want to do their job.

UPS is a reliable and dependable delivery service. Follow directions regarding delivery site (My UPS). Even place parcels in my mud room in inclement weather (compared to USPS which just lets them sit in the rain!!).

Some of my Amazon deliveries happen through UPS. They mess up each and every delivery sometimes even when shipping is paid. I signed up for UPS My choice because I was expecting some travel documents and requested UPS to hold them at their office so I could pick them up. UPS applies the same policy for my Amazon orders.

Usually when I am having something shipped, I will choose any service other than UPS unless there is no other option. Have received and returned more products that were crushed beyond usability than any other service. Have seen and photographed carriers putting packages like a football, tossing large and expensive boxed items over a fence, placing them beside a home (in the bushes), not knocking on a door to sign for a package, saying a package was delivered when actually the driver made no attempt to deliver. Sadly, UPS pushed the barrel over and got the scum beneath to be their drivers. Know for a fact they hire convicted felons!

UPS is a very nice place for me. I am forever send a present to my NY family for special occasions so it works for me and they are so friendly. Another good thing they have is they can notarized documents that you want notarized. They save the address of people you always sent things to so I like them very much and recommend them highly.

UPS is the worst. The companies has free shipping. Then UPS will say they can upgrade for a shipping fee. If I don't agree to the fee then they hold back on the delivery date. When I file a claim for damage merchandise, UPS never pays when.

I have used UPS and was satisfied with their service. No complaints. From sending the package, to tracking the progress of the package, to the delivery everything went well.

Several employees often just dump the heavy packages 100 ft. from my front door at the driveway gate. Not only does that invite thieves, but makes it difficult with a disability to get the package from that far off or even to move it out of blocking the driveway. There's a reason why some people want items delivered. Plus, many workers don't seem familiar with a Ring doorbell and just toss the package and go. Or some can't read address signs and dump packages elsewhere. (Have TWO address signs here, as do the neighbors). Odd numbers on one side of the street, even on the other! Other drivers are just fine, but when they mess up, it's a pain.

UPS always comes through. They take good care of the packages that I have sent or have had delivered to me. Their pricing is fair and reasonable and customer service is always very helpful.

UPS is the worst. I refuse to send or receive packages from them. I'll pay extra for FedEx, who treat packages, especially fragile ones with care. UPS handlers don't care & just throw boxes on top of boxes even if the subsequent box is heavier than the previous box. Merchandise often arrives broken & damaged with UPS, but not FEDEX.

My packages arrived mangled and beat up. I called UPS to complain and talked to a nice man. That did not change the fact that my medical supplies could have been destroyed.

It has been a while but the last time I used UPS I was sending a care package to my Marine son in Afghanistan. The attendant I think was having a bad day and was a little short; but the service has always great when ordering things online.

Everything comes on time and in good condition. Whenever I order something to be delivered I always ask if it's coming UPS. If it is I never have to watch for it, totally trust UPS to deliver.

Package I got lately had a big damage on it, and the content was an expensive Kipling Bag, so I had to return it back to Macy's. I wish they could be more careful on their handling of packages. Otherwise the whole experience is still good because I received it on time as promised.