United Parcel Service - UPS Reviews

Problems with UPS: They will lie and say "attempted delivery," but never show up; no info notice left; they will leave packages for other people on your front porch because they can't get in - hoping you will deliver; their customer service is like talking to a third world country; management could care less about your problem. FedEx is the way to go. Even Ontrack provides a better service than UPS. I try to work around them by asking merchant to use UPS as a last resort when sending my packages.

Package was delivered on 15 Mar 2018. But it was delivered to the wrong address. This is not the first time this has happened. The dog at the wrong address tore up the package. I went to ups.com to find what to do and this website sent you around in circles. I still don't know how to make a claim. We have contacted Barnes & Noble and waiting to hear from them.

I have been waiting for delivery item from UPS all morning, but when I tracked on the company website, it was recorded on there "The receiver does not want the product and refused the delivery." What a crazy lie, what irresponsible staff and company, and now after spending about £40.00 sterling for this delivery, I am expected to go to the company's local depot to pick up my item before they close depot on the Friday evening, what a shabby service?

I was at home waiting for the driver to deliver my package, had been home for the past 2 hours, and then noticed that there was an entry on the website tracking that the driver had attempted to deliver my package and was unsuccessful. I was home all the time, my doorbell is very loud, and I was sitting waiting by the front door when the driver stated he had attempted the delivery. NO ONE tried to deliver a package! There was no notice left on my door. In fact, the website stated that this was the second attempt at delivery. There was no notice left at my door yesterday either. It took 2 phone calls to the help centre to get anyone to make an attempt at solving my problem. I was able to get them to finally agree to leave it at the local UPS store for pickup. The first assistant even refused to arrange for that option! Very disappointed in UPS. I had used them before and had been quite happy. But not this time.

After UPS unsuccessfully tried to deliver a package to me twice, at the same time in the morning while I was at work, I chatted with someone who was very helpful in rescheduling the delivery. She asked me when would be a convenient time for delivery, I explained late in the day. She stated that my package would be delivered tomorrow (which is now today) between 5 and 7pm. In order to be home by 5, I left work early and skipped a family event at work just to wait for the delivery since they would not leave it without a signature. While sitting in my living room while continuing to stare out the window, I got an email AT 6pm stating the delivery time was changed to 8am tomorrow. Really???

A package was shipped to me from a large US company. When the package was 2 days late I began to inquire about it. I don't know the details, but somehow the wrong city was put in the address. I spoke in person on Friday with a person who said that the address had been corrected and package would be delivered on Monday. On Monday they said they had the correct information but they hadn't got it soon enough and the package would be delivered on Tuesday. On Tuesday morning I got a notice that they didn't have the correct address and needed more information. Again, that morning I talked to two people, one in a service center and then she arranged a local customer service lady to call me back. We went through all the info and she assured me it would be corrected, then, on the way home that evening at 6:14 PM I got another text message that information was incomplete.

You stay in all day having taken a day off work and then in the afternoon they reschedule the delivery for the next day. When I phoned - having finally got through their long winded, inefficient and inaccurate voice recognition phone system to speak to someone - the excuse given was 'it wasn't loaded on the van'! They don't care who the inconvenience or at what expense. This is not a one off either, I would never use them if I had a choice. And funnily - it's impossible to find the link on their website for complaints...

We purchased extra insurance for several gifts for an upcoming tradeshow and the vendor shipped it overnight. The next day the UPS driver brought it in our office and our receiving department noticed the top was tapped back on and that it was a completely empty box. The driver said that nobody had been in his truck. We filed the insurance claim and UPS denied it, claiming it wasn't packaged in accordance with their standards. 1. Completely BS rebuttal, the vendor is a fortune 500 company that followed everything. 2. We had the box, how on earth could they determine if it was packaged correctly? 3. They accepted the box and took our money for the insurance, but then failed to pay. We're moving all of our accounts to a new company, even USPS is better than this. We had staff calling UPS trying to deal with this for an entire week with the following reports:

I have been shipping with UPS through most of my jobs. They have the worst package handlers, today was the last straw with trying to schedule a return. The driver was supposed to pick up my package at home on the tenth, they did not, I called customer service and the lady was very rude about it. She said the driver arrived and left a shipping label at the door, I was home all day! There was no knock or label to be found. UPS is the worst choice for shipping. If you are going to try and ship anything use USPS, FedEx or DHL for international. Sometimes they just bring packages to my door and don't knock, they just leave it there. I live in an apartment complex. What if my packages gets stolen because I did not know it was delivered.

UPS is the worst delivery service out there! I’ve been waiting for a delivery for over 5 days now & they say, “it’s the weather”!?? NOPE, it’s because you all don’t have a clue how to deliver packages on time. They tell you your packages are, “on their way” and then you get a notice stating your packages aren’t coming. FEDEX is WAY BETTER. Customer Service don’t have a clue either. They had no idea where my packages were even at. Would rate 0 stars if I could!!

If there's a zero I would give less than zero. The worst company for delivering important documents. I will not recommend this. They are undependable. Even customer service is so rude. I called so they can deliver it sooner but what they said was, "We can't do anything about it. It depends on the driver." This is UPS in Sparks Nevada. Rude rude so rude. Use FedEx better.

If it was possible I would give zero stars. UPS takes your money, does not deliver your item (passport) and then tells you it cannot deliver to P.O. Boxes. Why allow me to create the shipment in the first place. Moreover, their customer service is deplorable.

UPS failed to knock or ring my doorbell when they said they "delivered" a package that I never received. I called them to find out what happened to my package and got 2 promises they would call and never did. The 3rd time I called, they said the driver went home and they would call me the next day. Right. They have the worst service.

Apt number was missing. Called and added. Machine confirmed with apt number. Said will deliver two days. Two days later package in way back to me. Spoke to three people including a supervisor all said package would go to destination. Today got package back at store I shipped it from. Now they want me to pay again. No thanks. I'll use FedEx!

The past 12-18 months, service has been terrible. Missing delivery dates, worse yet when you call to get help, you are given the run around and you are in eternal hold. Finally when you get someone, they read what is on the tracking system and tell you they can't do anything about it. Then when you ask for a supervisor, it takes another 20 minutes. They told me they will put a priority after they missed a Saturday delivery (paid extra for that - no weather issues). Call Monday morning to make sure, find out they have no clue who told me about this priority and being able to deliver early. Unfortunate but has become third or fourth rate. FedEx, USPS, DHL then MAYBE UPS! Can't blame Amazon!! Never again!!

UPS service is exceptional. They are always on time when delivering to our door, the drivers are always courteous. We have never had any delivery problems with them. They also protect our packages and cover them if it’s raining. I give 5 stars to UPS. We also love when sending packages out, always on time with tracking as well.

Trying to set up shipment is very difficult and hard to understand. It takes too long to get the information in just to find out that there is a problem with an entry. I have had to call them on the phone only to be told that information needs to be reentered. Shipping via UPS is also very expensive.

I send express cancer care package to India. They promised delivery in 7 days. It's been 3 weeks still they haven't delivered. They finally contacted the receiver. Asked to send 2 forms of its, photo. Forms to fill up import duties to pay. Even though receiver send all and agreed to pay all fees still delayed another 5 days now. They repeated, "It's our new policy and we have to follow policies." Most likely cancer patient will die then they might deliver it to the funeral services. Very disappointed in it. 1 lbs item cost already 175 CAD plus import duties 110 CAD 50% cost of item. Latest news. Now receiver has to pick up from some location 1 hr away from the delivery address or else it might delay more days. I regret UPS irresponsibilty and wish nobody use this courier company due to negligence and atrocities.

UPS failed to deliver my package twice, when I called for an update they said it was re-schedule for delivery for the 3rd time. Driver claimed my delivery address is incorrect when I had called to verify and it was correct. This is a very big inconvenience and should not be tolerated. I expect more from this service and more for my money. When I pay for a service I expect to get it. #DISAPPOINTED

UPS takes the time to send me two emails alerting me when my package is scheduled for delivery. However on the day of delivery I’m waiting all day and about midday according to their website it has been changed to three days later. I called customer service. I was given their pet answer as to why, which doesn’t make any sense to me. They do deliver the next day however my package isn’t scheduled to be delivered for another three days although it is here in the town where I live. This has happened more times than I can count and it is just getting very frustrating. I’m certain it’s time to change carriers.

I just had an item brought into Canada by UPS. The value of the item was $127. The duties should have been 6% i.e. around $7.62. They had an amount of $14.05, almost double. HST was correct but the fees for UPS were $37.40, almost 1/3 of the value! This company has done this before. Canada Post would have charged $5 for the same service. Avoid this company if you don't want to be ripped off with brokerage fees.

There are instructions on my address label as to where to leave packages so they don't get stolen. The driver crosses this out with a pen and then leaves the packages where ever he wants to. I contacted UPS and was told they leave it up to the drivers' discretion. Seriously!!?? I bet everyone wishes their bosses would say, "Hey, we don't care what you do. We'll leave it to your discretion!" Yeah, right. This is only one of the reasons why UPS has thousands upon thousands of terrible reviews because of such lousy service.

UPS is totally reliable whether sending a package across the seas, or receiving one from a friend/business a couple of states away. You always get it on time, every time! I love UPS stores too & use them frequently — super helpful people that work there to help suggest various things.

I downloaded their app and get updates on shipping. In most cases they are spot on - very few times that they missed the target and I believe it was weather affected. Can see at a moment's notice if the product was delivered and the delivery time. Delivery driver will even help carry the large packages into the house for me.

Does not make sure recipient is aware package has been delivered. My packages are often left at the post office. If they actually deliver to my door, they don't ring the doorbell or knock, so I have no way of knowing the package is outside. They are always pleasant and polite if I actually encounter them. The shipping service is great!

My packages are ALWAYS on time. Friendly customer service.The delivery person treats me with courtesy and is always very pleasant and very neat in their appearance. I am disabled and when a package is heavy and I cannot bring it in the house the delivery person will bring the package inside the door of my kitchen.

I do a lot of online shopping especially around the holidays and most of the packages are delivered via UPS, and I Never had a problem with their delivery, I can track my packages and they are delivered on time, and the delivery person is always very friendly. The brown uniform get an A from me.

Had some items packed. The packing wasn't what they said they'd do and it item arrived broken. They charge a lot for their packing and it's not good. Took a long time to get a refund. They were not going to pay at first. It's hard to get them to pay on damage even when you buy extra insurance. Will never use their packing again. They UPS store we use did everything they could to help. Excellent store. Thanks Lea.

I deal with UPS at least 4 times a week and have for years. I honestly could not receive or ship with anyone else. Always on time, pleasant. I have never had a bad experience. I would recommend this way to ship. I even go as far not to order unless it is a UPS delivery, I have had issues with others.

I have no complaints when it comes to the delivery of my packages. My packages arrived safe and on time. There was no damages or delays. I was able to track each package being delivered. There was no problem. I hope in the future all my deliveries are as prompt as the ones I received.

Unfortunately in the area I've resided in these past 9+ years delivery service has been inadequate to not at all. There have been several incidents that I've had to notify them and ask about a package not received. Wondering if it had ever been sent. I've had responses like, "Yes we sent your package but the driver decided not to deliver it and left @ the UPS Store." I was not contacted by UPS about my package at all. When I called the UPS Store in Delaware I could only get a recording. I left a message asking if they received my package and they would NOT return my call. So I went to the UPS Store and asked about the package and was rudely told in a curt manner that they DO NOT receive packages. They are a store only. I had to persist with this off putting agent. And repeatedly informed him that main office in Marion told me it was delivered to the store in Delaware and would he please at least look for it or call the UPS Office in Marion.

Have had packages left that were tossed about where the liquid contents literally exploded after having been exposed to freezing temperatures and could care more handling. Being a senior I often order Walmart soups. Having to deal with the mess of a box that has 5 or 6 cans out of 18 or 20 is one God awful mess. In order to meet the free shipping requirement I had no alternative but to order a box that was very heavy. Guess delivery people wanted to show their dismay but deterring a further large shipment.

The UPS Delivery Tech do a bad job delivering your goods, they drop the package at your door any time of the day and never ring a doorbell. I experienced that in NEW YORK and the same in VA. EVEN IF YOU SET UP A DELIVERY NOTE ON THE SITE THEY NEVER FOLLOW INSTRUCTION.

They have never disappointed us. Good customer service and good apps to check the status. Anytime I need to find out where my package is, I can check online for no additional charge. I am very pleased to be a UPS customer.

I have dropped off various packages at my local UPS store and have always had prompt courteous service and I have had numerous packages delivered to my home and have never had an issue with any of them being broken or smashed or anything. I did have an issue with the delivery of a very heavy playhouse - but not UPS fault - this product should not have been delivered by UPS as one man could not possibly lift it by himself let alone drag it up a sidewalk and up steps to leave by the front door.

These people work tirelessly. They can be out into the evening hours making sure the date they give as an arrival is there. They have offices nearby and again help with your needs and their CS people are efficient and CS orientated. From their drivers to in store personnel, they're great.

I have been doing business with UPS for over 35 years. I have never had any problems with their service or their drivers. They have always been helpful to correct any issues I had with items that was for the most part no fault of theirs. (Damaged items due to poor packaging).

Have had problems with them losing my package once in a great while or delivering late but most of the time very dependable and delivering right on time and even sometimes even early. Most of the UPS drivers are friendly and courteous and since I'm disable even try to help me with my packages bring them inside if they are heavy and awkward.

Courteous, careful, considerate, wish they would call about delivery twice to get all info. Fast delivery, accurate on address, it's kind of hard to manage site, no info by name. I didn't get my info when called today about delivery Thursday except it's being delivered Thursday. All else is good. Never had damage to package.

I have both sent and received packages from this shipper. Sending is easy since more sites have been opened in neighborhood areas. Deliveries have been less satisfying. Drivers will just leave packages at your door. I am usually at home and found packages outside my door. Occasionally I have found notices attached to my door telling me to pick up my package despite being at home.

Always very professional. They are kind and always leave packages by the door after knocking to let you know it has arrived. I have never had a package left in the weather. I would always prefer to use ups over any other shipping company. I also like the fact that they have actual UPS trucks, and there is no question about who they are.

The business hours are good for working people but not so good for those who need daytime hours. The local drop off office opens right when I am in my busiest time of the day. However, their deliveries have been prompt and good online tracking is available. This is good if there is a dispute over package return. The local office also does allow drop offs for returns that have all the paperwork and postage prepaid for such companies as Amazon.com.

I have had numerous e damaged items. Even when the word fragile was clearly written across the box they don't seem to pay any attention to it because the box comes all torn up. They really need to do something about that and just leaving items on the front step without a knock or ring. That has happened frequently also.

I setup a UPS pickup service and it took 3 days for them to arrive for the boxes. The same day the online labels were created I called to confirm the pick up only to receive a msg the pick was recorded for the wrong location. Having to follow up on services was very frustrating.

I am so pleased UPS has partnered with Amazon. A parcel service you can depend on and so with your tracking system. My only pet peeve if you may, is SOME UPS delivery personnel could use better discretion in leaving packages away from the elements. Overall. Keep it up UPS!!!

I have no complaints about delivery and timely service by UPS. Would use this service above all others. Delivery drivers always polite and professional. I live in a senior apartment building and am unable to lift packages and have always been accommodated by the delivery driver. Being unable to lift packages due to health conditions is always accommodated by the delivery driver.

I deal with UPS on a monthly basis for the last three years. The delivery service is a -10 on a scale of 1 - 10. Whenever there is a problem "customer service"??? does not even address the issue for days. UPS does not respect the disabled. They are an extremely poor service oriented company that is dollar driven. The only and I do mean ONLY in every sense of the word I even deal with UPS is because that's the carrier my supplier uses to ship my supplies. UPS wouldn't make good dog catchers. I have had numerous issues with their deliveries and the complaints have fallen on deaf ears. I have gone as far as to contact the corporate office about missing items and crushed boxes, Broken phones and nothing changes.

Not only are the drivers timely and professional, but the customer care team is great and really works to resolve issues quickly and efficiently. I had a major issue with a lost package and they work to not only find the package but assure that any losses I incurred were addressed as well. UPS has become my preferred shipper and will remain that way for smooth service and great customer care.

My packages are always put where I have requested. This has made me feel great about having my packages left in a safe place. I would like to be able to have the ability to pre-sign for a package if I am not home. I can't always sit and wait for the driver during the window I am given. There needs to be a new way to help with this problem. I have a safe place to leave my packages too.

The regular driver on my route is GREAT! But his relief needs more training and an attitude adjustment. He is NOT customer friendly at all. Delivered my packages to wrong address and then when he is questioned he gets an attitude like it's NOT his problem. Everyone in my neighborhood LOVES the REGULAR driver but literally HATES his relief!!

I have had several packages delivered including a new TV. All deliveries have been on time without any damage. Also packages were delivered on the day promised. The delivery persons were always courteous and professional while making the delivery and when taking the time to say hello. I have always associated UPS with prompt and courteous service.

My experience with UPS is specifically related to my driver. We have had the same UPS delivery driver for over a decade. We live remotely off of a privately owned dirt road. He knows where we live. He does not leave the packages in odd places (garage, middle of the road, etc) as other delivery services do. Once our package is loaded onto his truck, we know he will take care of it and make sure when he drops it off it is protected from wind/rain/whatever. UPS can be rough on shipments sometimes and damages packages, but overall, I am pleased.

UPS is a dependable shipper who has plenty of outlets with their depots, UPS storefronts/franchises, and my favorite - Staples stores! The cost to send a package as a consumer seems high but it's in line with what USPS charges if not cheaper, and frankly UPS is much more dependable. UPS is my preferred shipper for any package I have to send!

The last package that I received through UPS arrived needing to be retaped by the delivery man because the box was already open. when I reopened it one of the items that should have been in the order was missing an $8 bag of coffee beans which the company promptly refunded me but it was clear that it was UPS who took the item out of the box and then the delivery man was going to retape it. I don't think he took it, I trust him, but someone did!

For the most part I never really had any issues with delivery from UPS, the only negative thing I can say is that I do not like that they leave boxes in plain view in front of my door. I do have a hidden area on the side of the front door where boxes can easily be left. I do not like that they do not knock on my front door or ring my doorbell to let me know that I have received a package, with items being stolen off of others front porch in daylight, it makes me nervous.

Shipping is fast and effective. However pick-ups at least at Baldwin Park CA facility can be slow and laborious! I told the agent who had been there many years that I understood that the issue was probably the causal part time young worker they hired but that I wanted to complain to corporate about this. USPS casuals are the same no dedication to company motto of pickup/delivery. All in all ok.

Sending and getting shipment is great. No problem. Most of the time they are on time. The State of Florida is good with their order and shipment of the order. I received a package broken yesterday. I was unhappy with that. Don't know if it was the UPS. Might been the company. Thanks.

I went online and filled out all of the forms to join the UPS site. Supposed to get real time updates on delivery of my package. Never got anything from them. I was home when the package arrive. It was just luck. The package had to be signed for. The package arrive in good shape with no tears in the cardboard.

My experience with UPS has changed from the past years. They leave your packages on the porch when they could be placed in the hallway of your home. Also, at one time they would ring your doorbell or knock on the door to let you know that you had a delivery, I have experienced that they do not do that anymore, at least in my neighborhood.

UPS is working like crazy in our neighborhood. We get packages through them just about every week, due to Amazon. Because we have had packages stolen, in our area, UPS will often go to the trouble to take them to a more private area, like a backyard or deck. So grateful for this added security! Also, the drivers are always friendly.

The company I work uses UPS for mail service weekly. Last week the driver delivered a paycheck to a already closed office. A custodian found the envelope with the paycheck lying on the grounds of the facility. My employee could have gone without her check for over a week before receiving a new one.

For the most part, I have been happy with UPS. They ended up with a big backlog back in December where I had a package stuck in a warehouse in Jacksonville, FL for about two weeks. I did finally receive it before Christmas. It made things dicey for my direct selling company who uses them exclusively and who guaranteed shipping before Christmas if ordered by a certain date. I saw negative reviews online for my company as a result of the shipping issues with UPS.

They give you a hard time for claim they run operation in Mexico if you are lucky? You get pay. After you go thru a lot of paperwork, original invoice photos of the item, get the estimate and then they pull the trick that’s was pack wrong. They don’t answer the calls, leave messages never get back to you. It took a little more than a year to respond and then process the claim.

I moved back to Illinois after Hurricane Harvey from Florida. So all my belongings were shipped back via UPS. When they got to me they were all beat up. Things were broken and damaged. They said that even though I used boxes that were approved for shipping via them because they were not the correct size for the items even though the weight was far under and I did not use approved packing material, something I had never run into before. They would not Pay off full value.

We have never had an issue with UPS deliveries. Tracking packages is always accurate, delivery is on time and the items have never been damaged. We had a delivery yesterday and the driver left the packages out of sight by the garage door which was a request we made previously. The drivers that handle our area are friendly, courteous and go out of their way to meet expectations.

I receive a lot of parcels, and many of them arrive by UPS. They not only deliver to my door, they will bring the parcels in and place them on the table, or wherever, to make it easier for me. (I am in a wheelchair, and do not walk well.) They are always kind, courteous and helpful.

I placed some orders around Christmas time from well known stores. They were out of state, they were flown and UPS picked up for land delivery. UPS took them to a warehouse drop off, never tried to deliver at all. Since my amputation of right leg in 2016 it’s a easier way to shop sometimes. I called for delivery. Anything that goes to the warehouse has to be reprocessed for 10 day delivery after Xmas. Therefore I had to pay someone to pick them up, even if you're overloaded try to make that delivery. I had someone at home to cover all basics, no second trips.

Good service this year on both ends shipping and receiving. Lines were not bad and most clerks were very helpful. All packages were received intact and safely. Rates are a bit higher than FedEx but insurance and tracking progress make it worth it. I would use this service again at the holidays and for special occasions.

I bought an item on Friday paid for overnight delivery. Got a confirmation email on Sunday saying my item will be delivered Monday. Wait for the item it doesn't show until Tuesday at 8pm. Contact UPS and the tell me that they didn't receive the item until Monday. I explain to them I have the email from UPS on Sunday telling me my item will be delivered on Monday. Plus I have an email from the company I bought the item from confirming UPS had the item by Saturday.

About a year ago I requested to a package to being inside my day. Did you I crime I supposed to send back the boxes for my DirecTV. I don't know what's going to leave it in my front porch or I got to do is just pick it up and the next couple weeks at $1,000.

UPS consistently delivers on-time and to correct address. Which is not something I can say for FedEx or the USPS. Regulatory of Delivery employees who care about their jobs is, in my opinion, the reason for their high rating here. Only negative is the extreme difficulty of using their “My UPS” online app, which is constantly trying to get me to buy a VIP membership when just trying to pre-sign expected deliveries or other delivery options that are supposed to be supported by the free app.

No problems. I just wish they'd update the tracking more often. Their You to g at times does not make sense. For example my package went from TX to north vs. Hoi h directly West to California. It seemed to take extra shipping time which is not efficient.

Absolutely absurd that their stores and deliveries do not operate on Sunday the first day of the week. Service in store is good but having to wait a day to use them is absurd. They are unionized which is good though. But until they open on Sunday will look for other alternatives. Amazon goes 7 days. Why can't UPS do the same?

Lost, Damaged Packages - Appalling and rude customer service. They disconnect you, refuse to help in any reasonable fashion and never return your call after promising to do so. Same poor experience online. The most unprofessional company I have ever dealt with. They destroyed a valuable piece of art that can never be replaced or repaired.

Deliveries have always arrived in good condition when sent to my home. I also use a local UPS office to accept monthly deliveries of medications that need to be signed for and which I can’t be home to receive. It’s a wonderful, secure service and it means the package doesn’t depend on my being home during the day or worrying about the package being left outside my door, where it might be stolen. The UPS store always calls me when the package, which is perishable and shipped in a cold pack, arrives. I’m very happy with their service. I just wish the office was open on Sundays.

When ordering my orders are mostly on time! But when I sign up for alerts they are good tracking on packages. It let me when they leave till they arrive to destination. I get alerts my phone or email even text to phone. This really helps me keep up with my orders.

For the most part we have had no issues since they made pickup part of their reportoire as the place we have to go drop off is a few miles out and prices are high but service is good. But don’t use UPS now that USPS has flat rate and most services are covered with them now.

Every time I get something coming from UPS it gets delayed no matter what, one time a package got delayed 5 times even when it was in the truck ”out for delivery 5 times” inclement weather when it was in Raleigh 60 degrees, one day bad weather, from them on they would not deliver, it was heavy alright, but as a delivery personnel, you know that is expected once in a while. Even if it a pair of shoes, they will delay at least a day!

Orders are on time, all the time. Never received a damaged item. Delivery personnel are friendly and take their time to find the best place to drop the shipment. We've never had a complaint about their service. It was wise of them to start using the UPS for Sunday delivery.

A few years ago, we had a little snow on the ground and the UPS driver tossed my packages on the ground right off Old Highway 66. Our house is down a short driveway and he refused to drive down the driveway to deliver them! When I called to complain the driver came to my house and told me that he didn’t do it!!! I was told later by the regular driver that it was a temp. driver and that he had done it to several people???

I use UPS daily. I think the last drop off for Next Day Air 6:30 is too early. Fedex is 7:45pm. The UPS offices do not have the last drop off times on the doors. Not user friendly. The UPS hub is close enough that the drivers could pick up at least at 7:30pm and Saturday 3pm.

The driver on my route is always polite, and professional. I order so many packages that he knows me by now. I can always look forward to receiving my packages in the condition for which it left the warehouse. If I'm not at home when big brown is delivering a package to me, I'm ok if my package is left on the front porch.

I am not happy with the way the driver just drops off the package, rings doorbell and walks off. Does not make sure that anyone can get the package and or make sure that the person who is receiving the package is there so it doesn't get taken by any other person. I have 8 roommates and I can think of at least one who would take it easily.

I've used UPS in the past and they did a great job. I recently had an item that weighed almost 100 # and my delivery person was a pretty large man. We live on and share a huge corner lot with a neighbor. For whatever reason, the delivery person chose to park approx. 70' away and roll the item on the dolly uphill. By the time he got to the house, he was exhausted and I turned back to see him basically dump the item off the dolly. I was glad there was no glass which could have broken or metal which could have dented. I was a little shocked but the item survived.

Most always received my packages on time, drivers have always been courteous and polite, delivered packages to door. Only once unsatisfied with delivery, when a package was left at gate not covered in plastic, it rained before I got home and the package got wet. Thank God it was something that water would not harm.

There are several issues with UPS delivery personnel. They absolutely refuse to ring the doorbell even though I've complained several times. They delivered several large packages, and instead of leaving it at the front door, it was left in front of the garage in the rain with no protection. I paid almost $150 for that delivery. They just toss smaller packages from the sidewalk to as close as they can get to the door without walking up the walkway. If they are busy, they have delayed deliveries up to 3 days, even though the site said it was on the truck for delivery. I only got it after the vendor complained.

I have a fenced yard with a gate that has a simple horseshoe shaped fastener...no lock. The UPS driver left it open when he came into the yard, thus raising the consequences of my not winning the scrum with the dogs at the door when he knocked. I asked him to please close the gate behind him when he came in. The next time he delivered he left the gate open when he came in, and the next time. I finally called and complained.

All package have been delivered in good condition within expected delivery time-frame. Drivers have all been courteous, friendly, and helpful. The very few times I have had to return a package, that process worked fine, also. I would highly recommend this company based on my experiences.

Most deliveries arrive without incident but a few times deliveries were made and just left at front door. One was lost or stolen at Christmas time. Needless to say I had to try and find a replacement at the last minute. Luckily, I did not have to pay for the item in the end.

UPS is wonderful as far as delivering on time and on holidays. However I've seen (Many times) the driver throw the boxes instead of placing them down. This is totally disrespectful to the person receiving the (possibly broken/damaged) product!! In NYC I actually seen a driver tossing them out of the truck to the ground to later bring them into the building. We as customers don't pay to have our product treated like this.

More than half the time UPS does not ring our doorbell. It would be nice if they would ring doorbell every time. There's always someone home 99% of the time. Packages have been thrown over the fence or hidden behind something in yard. Can I ask for notification by ringing doorbell more often.

I receive packages, delivered by UPS, at least once a month. UPS deliveries are always on time. The drivers are always courteous. I have never received a damaged package. No matter what the weather is like, I can count on UPS. I highly recommend them. Some of the driveways the drivers back the trucks into are tricky so the drivers are skilled.

I receive a lot of packages via UPS, and overall I am quite pleased with their service. I really like the fact that I can track where my package is at any given time. I always know when my package will arrive. Sometimes, my packages arrive really beat up. If the sender has not packed it well, the contents are damaged.

My issue is primarily with the company that uses UPS to deliver products to FPO PSC boxes located at military bases overseas. In CONUS it may only take days or even a couple of weeks but overseas products end up being shipped by sea and take a couple of months.

I have had great experiences with UPS! I have created a profile on their site that I can specify where my packages can be either picked up or dropped off. With only the driver and myself having that knowledge, puts my mind at ease for the possibilities of being stolen. With the FREE service of being able to track your package(s) in real time, until the point of destination is absolutely GENIUS!!!! I personally recommend using UPS, as well as their app. It is very convenient, takes less than 10 minutes to set up and so simple to use. All of your packaging and shipping needs are met securely without any wait time nor speaking to anyone!

We have been very pleased with UPS and its drivers. They know what it takes to get the job done right up here in the mountains. UPS drivers have even found misdelivered packages from company X and delivered them to the correct destinations up here. They seem to be one of the few businesses that still know what it takes to provide true customer service.

UPS in Santa Fe will deliver package to USPS and that will delay delivery two days. Or USPS will shove box so tightly into community box it is very hard to get the box out. They are supposed to drive and deliver box to house but will not do it.

I love that UPS allows me to track my packages and sends me updates via text and/or email. This is a great company and I would highly recommend it to friends. I do wish that to have the package picked up for shipment from my home wasn't so expensive. I do love the service and the guarantee that UPS has. So I guess it's worth it. Have a UPS store in small towns or medium towns. It's a drag to have to drive 50 miles just to ship a package.

Extremely lazy and rude. I continuously get a notification left in my mailbox that there is no such address. If they are leaving the notice in my mailbox then my address dose is there. You find the mailbox you find the house???? Have made complaints to the area office and they could care less. The situation hasn't changed... One time they left my package next to the mailbox and it was stolen. I hate to use them but some companies I order from only use UPS. My old UPS guy retired he said to me the whole company is going down. They are just as awful to their employees.

Ok. Leaves at door. I refuse to be responsible for anything left at door. They don't even ring my bell. I have no idea when they do leave something. I have no idea who authorized this. That's like saying I want insurance on the package and I'm not willing to paying for it.

I have UPS deliver my medications every 90 days. They guys are wonderful, caring guys. I have to sing and they're just great. However, I have found that when I have some packages delivered, that they do not ring the bell or place the boxes on the steps. In some cases my son has had car part sent back because they have been thrown on our steps. For the most part they're very good.

Whenever I go to the UPS store I am treated great. They give me the time a package will arrive at its destination. I am so very happy going to my UPS store. When I go there I can mail my letters get stamps. They are so helpful. It's a pleasure shopping at my UPS store. I recommend UPS to all my friends and strangers I meet. Also their prices for shipping is outstanding. I am surprised at how reasonable their cost is to ship things to my destination.

I receive numerous deliveries via UPS. I live in a semi-rural area. My deliveries have been timely. Notification of delivery has been completed keeping up along the with their online tracking. Packages are protected in bad weather with appropriate wrapping. Drivers always professional. Would definitely recommend others using UPS.

There’s a number of UPS drop off sites in my area so that makes it really convenient. The people at my preferred site are friendly and quick... literally no waiting. The also have numerous packaging options and They’re pretty reliable in the shipping aspect. Bottom line, everything I’ve shipped is tracked and gets there on time.

My main issue w/ UPS is when they say they will be out for delivery...and then they never show up. Or when you get a text that it was delivered...just not to my front door and you can’t contact them back at that text and say...not it’s not here!! Or you contact customer service and it's not customer service at all. But when they do arrive at my Door very nice local fellows! Love ‘em.

Out of DHL, FedEx I would say UPS is definitely the best. Their drivers are very nice and cooperative and always bring my item to the top of the stairs. FedEx dumps it right in front of my garage and since I back my car out of the garage there have been several times that I nearly ran over the package because of their laziness to bring it upstairs to my porch. I think UPS is very good and their drivers are very friendly and cooperative.

I have no complaints about UPS. I know the drivers/deliverers work really hard and long hours. I'm not really comfortable with "delivery by the end of the day" as half the year that usually means after dark when I really don't want to open my door. Still, they regularly do get the package to me on the date specified, and tracking/notification options are very helpful.

My carpets arrived sooner than original delivery date. They were already on the truck and could not contact driver so I had to make arrangements for a neighbor to let the driver in. Seems you should be able to contact your drivers by phone. This was a large carpet so could not have been left on the front porch.

I buy a lot of stuff Online, including Amazon so it's normal to get 2-3 packages a week. Our delivery guy is great. Off hand, I can't think of any problems. I will also say we live in the country and it might be a different story if I lived in an urban area.

I am pleased with the delivery service provided by UPS drivers. They are both professional and courteous. They follow special instructions that we provide. If I could change anything about the delivery service, it would be to have a narrower delivery time frame. Instead of saying by the end of the day, it would give me a 4 hour time frame.

UPS does deliver on time. Packages start with UPS and delivered to the house by the postal service. This process works very well. I am happy the two companies work well together. You can apply for informed delivery which has proven to be successful. You can receive an e-mail or text as to when your package will be delivered and when it is delivered. The UPS has moved into the electronic age. Great service!

All is well unless I’m not home when UPS gets here and it’s raining. We have an office front porch which is protected from the elements and they usually will leave packages there, but every now and then the driver will leave packages at my front door which is not out of the elements. And they need to pay closer to speed limits in private parks.

I live on a busy corner. My garage door is on the side of the house about 15 feet from the street. UPS almost always leave my boxes right there next to the traffic instead of taking them a few more feet to front door which has a gate and is more protected with much less visibility. USPS always puts my packages on the front porch. It is also VERY FRUSTRATING if you attempt to get hold of UPS if you have a problem because it is IMPOSSIBLE!! There is absolutely NO WAY to contact them. So the only solution is to avoid UPS delivery whenever possible.

Took me five phone calls and two separate trips to pick up a package that I paid to have delivered to my home. Customer service was no help and very rude. I had to call a number of times to find out where my package was, they took it to a store that was far from my house and then back to the UPS center. When I went to pick it up they said the driver took it back out to that same pick up point.

I get many packages shipped via UPS. Packages always arrive on time and in good shape. Drivers are always friendly. Very professional. My home is hard to find yet they never give up. Lol. I found one driver on the property with his flashlight trying to find house that is on 17 acres. Kudos to you UPS drivers!

They always put my packages out of sight on my front porch so they do not get stolen. They are the best. They sometimes walk to the back porch and put them there. They are extremely conscientious about their jobs. I have never had an issue with a delivery. I would recommend UPS to anyone.

Nearly all of my packages are delivered by UPS. They are friendly and efficient. I would recommend them to everyone. We lived in the country at that time and they always showed up when they said they would. I also love that we can track our packages. They are great to do business with.

I bought a SIM card online and had it delivered via the UPS and it came on time and in good condition. I plugged it in and it worked like a charm. The SIM card was not tampered with, so I did not download any viruses by accident. Thank you very much, UPS!

We use UPS every day. Their service is on a decline. Drivers do not care to give good service... Packages are damaged and repacked and parts are missing... And then claims need to be filed. it is costly the whole way around for us our customers. A company this large needs to give better service.

Back in October/November I ordered a bolt of fabric from Amazon... Was going to take it overseas with me in December to have it made into something inexpensively. UPS shipped it back to the seller in California WITHOUT MY TELLING THEM TO DO SO. That was the last I heard from UPS on the matter. Trying to rectify the situation before my departure got nowhere. Using a tracking number was one big "I dunno". Needless to say, my intent of taking the fabric overseas with me was down the drain. I suggested to Amazon that they ditch UPS entirely as UPS has shown itself to be inept and unreliable.

Very good at dropping and picking up orders. I would highly recommend to friends and family. They come in a timely manner with their printed labels. Very friendly and very patient. They come for next day pickup on time, with a nice smile and a friendly good morning and off they go.

Delivery people are now instructed to leave packages outside in the open if there's no answer at the door; I've noticed that most of them don't bother to knock or ring the doorbell anymore, they just leave the packages to be discovered. Also delivery dates are not as accurate; my last package arrived one day after the scheduled date, though it was already marked "delivered" in the tracking information.

Mostly I receive my packages in good condition. Except for the last delivery which had a big hole in the side of the box and when opened I found the item damaged. If the UPS driver had knocked to alert of delivery. I would have refused delivery. Don't know about other places, but delivery companies don't alert you of deliveries anymore. With all the complaints about people stealing packages they definitely should go back to knocking on the door or ringing the bell.

I run a small business from my house, UPS brings a lot of material from Chicago on pallets, my being in a residential neighborhood, they are always willing to bring a truck with a lift gate, and the drivers are very friendly. The only reason I gave them 4 star instead of 5 star, is they are a little overpriced compared to FEDEX.

They always leave them at my garage door, I've been lucky that it hasn't rained before I found them. They used to ring the doorbell and leave it on the front porch. They are nice Guys. And for the most part they are in good shape. Keep up the good work just ring my doorbell.

I have been pleased with my normal driver and substitute drivers. I haven’t had any bad experiences with UPS. I am pleasantly surprised that I haven’t had any issues. I do want them to improve on their customer service. At one time I had to contact them for a late package and could not get in touch with anyone.

I've been both on the shipping & receiving end of UPS services and I must say I've always been able to depend on them. Good prompt service. I wish I could say that about other companies I've used. I'll continue to use UPS in both my business & personal endeavors.

All deliveries are indicated with leave at front door!!! Not by mailbox, not on stairs, not on street!!! Where are the packages left: NOT at front door!!! How hard is that? Really! At front door. You leave it anywhere else and IT GETS STOLEN! Does UPS do anything about that? NO. They leave a robocall and don't answer when you call. When you finally get someone they tell you it's all taken care of! REALLY? NO, I have to call the company that the package came from and deal with it myself! UGH!!! It's really simple people! Read and do the right thing! Leave package at FRONT DOOR!

Have used UPS for the majority of my shipping needs. Ground is cheaper than most. Blue will get there if you need it. Red is expensive. Drivers work hard for their money have always been a great class of people to work with. Competition is tough for the overall group.

UPS seems to get it. Deliveries are always on day that is emailed or texted to me. Plus living in apartment building they deliver to my door and leave it without hassle of leaving it at apartment office and/or on 1st floor entrance and having to carry it upstairs. Plus boxes are in pristine condition with no damage. Prefer my packages being delivered by UPS vs post office as they are slow and sometimes don't meet delivery date as promised by my Amazon Prime subscription.

These guys are great! I use UPS a lot. They always deliver on time, the box is in good condition, and the people are always so nice! And it doesn't hurt that the drivers are always so cute! I am definitely a UPS customer for life! Especially at the stores. One stop shipping shops!

I'm 82 and can no longer lift heavy boxes. Two of the drivers last year would bring those boxes to my front door. Evidently they have a different route now, because the service has gone to the dogs. I live 0.2 miles from the front gate and on a fairly busy farm to market road. Some packages have been left outside the gate, some have been thrown over the gate, which then blocked it so that I couldn't even get the gate to open. Climbing a fence isn't my forte. Some packages were ripped open. I am not happy with UPS.

Awesome customer service, and they're extremely fast as well as courteous. The thing that stands out the most for me as the customer is that UPS genuinely cares about the customer! So thank you UPS for at least caring about the customer, and their needs. I only that companies would jump on the bandwagon...

I used UPS Several times. Most recently, I ordered copies of my Birth Certificate. I wasn’t home the first day they came but I was home when the second attempt was made. There were no problems receiving my documents. The delivery person was very professional. I would recommend this service to anyone I know because it’s very reliable.

Delivery is always close to the timed delivery expected. The drivers are always nice and respectful! Polite. I would recommend UPS to everyone I know. I'm glad most of my things come by UPS rain, snow or sleet, they deliver. Thank you UPS!

My preferred method to have stuff shipped. They always put my packages in the back. Never have to worry about my packages be stolen. They are very reliable. They also update me on packages and let me know when it has been delivered. I wish all companies used UPS!

My experience with UPS was not so delightful. They left my order sitting outside my door and my instructions stated to get a signature for my packages so I wasn't pleased. Maybe it was just that driver but overall the company is great. I will use them again for future orders.

I do a lot of business with Amazon. They almost exclusively use UPS. I find them to be the best of all the delivery. They are on time, careful with placement of packages, and the best if I have something to return. They far outrank the US Postal Service as to efficiency and package care.

We use UPS a lot and they have always been very reliable, packages always arrive in good shape and the UPS personnel are very friendly. If we are not in, they are good to put packages under the porch to keep them dry and safe. We've never had a problem.

UPS is very accurate however, when delivering they do not wait for occupant to open door to take in packages. They just leave package outside door. This can cause packages to be stolen or moved. The drivers are all very polite and helpful when I see them.

They can never track packages with them. I was told by UPS the items was in a specific truck. I went to the street it was on and it wasn’t there. UPS then told me to go to other locations. Same thing spent 3 hours. Then had to go to UPS in Somerville MA and wait in line for 2 hours. They don’t give correct times.

Ordered a book for school to be delivered to my home address. On March 1, 2018, I received an email that stated the package would be delivered between 9a - 1:30p (which is a time that they give you but it doesn't mean that they will come as I was told after 1:30p). I waited at home during this time, no delivery. Called "customer service" concerning this issue and was told that the package would be delivered sometime before the "end of the day". When asked what time was the "end of the day, was told 7pm. I waited until 8:30p, no delivery. I come home and a slip is on the door for a "missed" delivery at 9p.

UPS your service was a complete disappointment! I ordered a new mattress that you were supposed to deliver. I logged into your "My UPS" online to get notifications on when my package would be delivered. I missed the first 2 "attempts" because your site did not update that the package was "on the truck" or "on its way". Today was the last straw. I did everything to prepare for this package to make sure I would get it. I left special delivery instructions to leave at my front door and I waived the signature but on top of that my fiance took a day off work so he would be home to accept the package. So here's where things went wrong...

First time I called I could not even understand the guy who answered, obviously in another country, could not understand what I am calling for either, transferred me to a supervisor who also barely spoke English also but insisted on ARGUING with me and picking at everything I was saying instead of actually trying to figure out a solution to why I was calling. It was literally the most ridiculous thing ever. Hung up and called back to get someone else who clearly was not in America either, but spoke and understood better English, said they could not have my package left at my local access point even though I had been stating to all representatives that all of my packages recently have been getting stolen and these were a $200 pair of UGG boots and I needed it to not be dropped off even if they just kept it on the truck and tried redelivery another day or something, ANYTHING.

Package was send Thursday March 1-2018 with second day air, Friday after tracking the package it says it will be delivered on Friday by the end of the day, no Package was delivered, the said delay one Business day. UPS a major Package delivery service did not work and deliver on Saturday obviously. Then the said Package will be delivered on Monday, again by the end of the day instead taking care to deliver first in the morning cause it was already delayed, No again by the end of the day, Package is still not delivered, I don't like this service, it's slow, I won't use this service again!

So UPS is a joke. And I'm sure this isn't news. I've been home all month, and not once did the delivery guy attempt to deliver my package to me. He left a notice of delivery in the front building of my lobby, stacked UNDER a bunch of other non related notes and notices all bunched up together. Usually notices are received to our mailboxes, which just shows how quarter assed is the service when the delivery not only can't make it to your front door, but not even to the mailboxes of your entire building.

Sent a package on 02/12/2018. Put 1500 insurance on it. They lost it somewhere in Texas. After they closed the investigation 8 days later, we started to file a claim, they said they found our package. It was found on a Thursday, would be delivered Monday, they lost it AGAIN. 8007425877 cannot tell me where it is now AGAIN! Super dissatisfied with the whole process. If you use them, be prepared to have a ton of patience calling and calling and calling to find where they put your package 3 weeks later!!!

A package took 2 days from Europe to Canada to arrive. Today is the 5th day and I'm still waiting for it to arrive from the distribution center to my home which is 20 km away. Online tracker has an exception message which says no info available. Custom duties paid for 4 days ago. UPS closes on Sat here in Canada so add 2 days of waste. UPS collection station hours of operation posted online under Google are different from UPS claimed hours, different from the voice mail and different from the phone standby message. When calling them you have to state the tracking number. When operator answers typically 15 to 20 minutes after you have to repeat the tracking number again. Avoid.

Dropped off a package last week at local UPS store in Miami Gardens, FL. When package did not arrive per schedule I called UPS 800 number. They told me I should: "Return to the UPS store and ask them if my package was shipped!" What??? So bottom line: In order to save time UPS drivers now pick up packages at their stores WITHOUT SCANNING THEM INTO THE UPS SYSTEM. This means that your package is not entered into the UPS tracking system just because you left it at a store. It is not in the system until it gets scanned at the local processing facility in Hialeah, FL. Until it reaches arrives there and is scanned it is untraceable and no one can be held responsible for its whereabouts. This means that if the driver is running late due to traffic, or if your packages arrive at the processing center during a shift change or awkward time, anyone can throw your package into the nearest dumpster with impunity.

Getting worst and worst. I'm done talking about it as nobody in UPS cares about me as a client and consumer. The tracking number to my most recent bad experience is: **. There should be notes everywhere detailing my experience. I will NO LONGER use UPS for my business.

Delivery driver in Henderson Ky won’t knock - This is the third time this has happened to me within the past 6 months! When having to sign for a package he won’t even bring the package to the door or ring doorbell or knock. He slips up there and puts the first attempt notice on the door. The bad part about this is I literally sit and watched him do this and was 2 feet away from the door! I also have it on camera. So I called the office in Owensboro Ky and the lady told me he had a heavy workload, basically called me a liar and said he will come back tomorrow for a second attempt but you can drive to Owensboro to get it. Ok so because your driver can’t ring the doorbell you want me to drive 45 minutes to get it!!

February 7th - Ordered package from China. February 11th - Received message from supplier that the package has shipped and will be delivered on February 15th. February 13th - Received message from supplier to contact shipper for customs clearance. February 14th - Received message from UPS that the delivery date has been updated to February 19th. February 15th - I speak to representative at UPS who asked me to email invoice to ** and he said there was no charge if the invoice was under $2500.00. February 16th - Never heard back from UPS, so I called back and spoke with Lashonda ** who asked me to resend the invoice to her personal UPS email.

Paid 5 times the price for a "upgrade" and a faster ship date. The Twitter @upshelp lied, backpedaled and tried to make me feel like it was my fault their system offered a ship date and they dropped the ball. They do business with USPS. My package was gonna be a USPS SurePost. But, UPS gets the package from the shipper, and gives it to your local post office. By upgrading for 3.50 UPS cuts 1 day off the shipping, and delivers it themselves. Also, pay 5.00 and get a sooner ship date, cheaper than the shipper. So after both of these, they are charging me 5x the original by duplicate charges, and ignoring the earlier ship date, and ignoring the overcharges. Don't use the upgrade or give them a chance to rip you off.

I sent an envelope to Mexico City. I never said I wanted the cheaper way, I just needed it to be on time. I paid $66 for sending an envelope. I sent it 2/16, they told me delivery date would be 2/26, I thought they always tell you it takes longer to cover themselves in case doesnt get on time. It never happened. On 2/26 after checking all day long at 9 pm the status changes to delivery date on 3/5. Three weeks! Three weeks! I went to the UPS store to find the reason, they sent me to customer (dis)service. I've talk to several agents who can only read what I can see in the tracking history, I explained the situation over and over, no one knows why, no one can do anything, I was offered to get a call back three times which never happened.

UPS usually delivers on time if not a day or two before its scheduled date. The packages are usually in good condition when they arrive, as well. They are pretty good with their services.

Every single time I get a package sent to me and it goes through UPS(ET). I experience the worst service. Absolutely horrible. Now granted things happen that's life but NO I honestly can say this service SUCKS MAJOR!!! From dates and addresses and pick up locations and charges for doing they job like pick up my own package 45 mins or so away from my home or even my preferred service center! I spoke with 10 different people 10!! And every single one of them had nothing to give me but lies and run around and they don't know what they are doing. I can go on and on about this horrible place but I get so upset when I do think about it! Ruined my birthday!!! And on top of that I paid for PRIORITY MAILING when I should have because its been 9 days since UPS HAD MY PACKAGE IN THEIR CARE.

This is kind of surreal, when I went to ship my uncle's laptop to a buyer, right off the bat, the lady at the counter asked me what was in my box, I replied that wasn't her business and her reply was I should look for another shipper. Wow, what is that all about but the guy who supposedly bought the laptop, requested UPS to ship, so I paid 140.25 cents for overnight shipping and 2000.00 dollar of insurance and a signature. I went home and complained to UPS about her. I then went to my PayPal acct after I sent the tracking number to the buyer and looked for my payment of 1600.00 dollars, tried several times then realize there was a problem, I went to PayPal and they told me they had no idea what I was talking about. I got scammed, apparently.

At least in my area, UPS service is absolutely amazing. Deliveries are always timely, even in bad weather. Their online services are great. If you sign up for their tracking services, you get notified every time there is a package, and every time a change happens. I had an issue once, and I filed a complaint within the company, and never got an issue again. At least compared with USPS, UPS has great service.

I paid for Saturday delivery. The package was showing on the tracking system (out for delivery) on Saturday February 24, 2018 at 0702 am. The package was clearly marked for Saturday delivery (Saturday was on it when I received it). I called UPS and spoke with a UPS customer service rep. I was told that I need to call the shipper (Amazon). I called Amazon who in turn called UPS and initiated a three way call with a UPS customer service rep. I was told by the UPS customer service rep (on the phone with Amazon) that the package WILL be delivered that night. Package was not delivered until Monday, February 26, 2018 at 1004 am. Very dissatisfied with the way UPS handled the issue.

Liars and unreliable - The subject says it all. Call customer service regarding a **. A tracking shipment. I was told that it will be delivered on certain days. Certain time messing with the new. Rachel had me wait till 10 PM because they said their hours have changed because of holidays in a busy schedule. They don’t seem too busy. They're just unreliable but they are liars and that seems about all they're good at these days. From now on I will suggest or request to use FedEx, something like that. Anything is better than dealing with UPS or Chicago or USPS because they’re worse. That’s all I have about the wires and unreliable.

Package clearly stated 1 of 2. I got half of an order. My order something mechanical that goes together. I call UPS and they say, "Oh, call the manufacturer that sent it because the package never got scanned as leaving." The package got sent back by UPS to the manufacturer with an exception but exception had no reason. In other words UPS lost my package or did not load it or the driver forgot to deliver. On top of that I am now waiting till Monday because "They don't ship the item on Saturday. It's in transit." Excuses. Excuses!!!

I worked for this company for almost 3 years, and saw the horrors of their package handling first hand. The belts that carry all the boxes constantly jam up with overflow and I saw countless packages destroyed in heinous ways because of the fact that they take on way more than their system is built to handle. Supervisors would jump and walk on the boxes with long poles and jab at the jammed up packages like they were harpooning a cardboard whale.

I'll be home waiting for the package... They will tell me they tried to deliver. They tell me they leave the package and it goes missing... Even though there's a Deli in the building they could leave it with they just don't. FedEx and other carriers leaves packages all the time. They never go missing.

UPS has a systemic problem with lost, stolen, or damaged packages. Internal theft seems to be rampant. Should they lose your package, it's up to YOU to do the legwork to find out what's going on. When things are lost in-transit, there's nothing you can do but wait. Do you order another item from somewhere else? But what if you end up with two of the same items if it finally arrives? This state of limbo can last for weeks. Just pay a few more bucks and go with a better carrier. Let's hope that Amazon succeeds in eating their lunch -- it would be well deserved.

Ordered a product- UPS made two delivery attempts when we weren’t home, didn’t leave instructions for where package could be picked up. Called customer service and couldn’t understand a word the operator said. She indicated package couldn’t be picked up in town and was being sent back to the seller. Called the seller and they said it was at the UPS store. Went to the UPS store and they couldn’t find it and didn’t have record of having it. Finally called and cancelled our order from Louis Vuitton because UPS couldn’t figure out how to deliver a package.

Driver has lied twice about delivery attempts. Have contacted UPS twice to talk about this. No return call ever comes. Overnight delivery service paid $21.99 - UPS Union Driver has lied twice about making delivery attempts. Both times we were at home awaiting the delivery. While at home on Saturday 2/17 at 10:36am, we got the notification that delivery was attempted. We were at home at that time, we rushed to the door - no driver on the road, no UPS truck. On Monday 2/19 at 10:34am, we got another notification that delivery was attempted, and we were at home at that time. We contacted UPS on 2/17 and 2/19 and got the same canned response.

UPS lost a title to a truck and did not even care enough about THEIR mistake to fix it. I got the runaround from foreign speaking women who did not care. THEY lost my package and did not even want to follow up to find it. They have a serious issue with losing packages and also customer service. IF you want to call it customer service. FROM NOW ON ONLY USE FEDEX.

I get a lot of home deliveries. UPS is the only carrier I have had that doesn't leave at door. Every time UPS is scheduled I make sure I'm home. Their only attempt, every time doesn't even make my 2 little dogs bark. So they leave and take it to a drop off location the next weekday. The last 3 times have all been on a Friday so it doesn't get dropped off until Monday. Then I have to drive and pick it up. I'm going to stop buying from places that use UPS. FedEx has no problem knocking on the door or even leaving on the doorstep. Neither does Amazon, or USPS. So disappointed with UPS.

UPS has always worked for me. I have never had a problem with them. Always friendly. UPS tracking numbers are accurate. They deliver on time and now companies email you with tracking info so easier to track.

I would like to complain about UPS. For at least 3 or more years, UPS has failed to deliver anything to my house. Several years back, I watched UPS leave a package that belonged to me at my neighbor's house. As soon as the neighbor went outside to get the package, I asked him if it was mine. He looked and said yes. He said his house number, 1540, was clearly marked and the address on the package, 1542, was also clearly marked. Why couldn't the driver go one house over to find my house to deliver it to me?

UPS is a great Company to use for shipping. I track my order with them and they are on time all the time. I will not use FEDEX. They have delivers that claim they leave things and don't. That is why I always use UPS, they are very trustworthy.

I have to sign for a package that was sent to me. I receive three e-mails that the package was going to be deliver between 11 AM and 1 PM. First time was changed to another day. Second time I was waiting and then I received an e-mail that I was not home. Third time is now. After 1 PM and I'm seating looking through my window nobody has come. If they ever came before, why was not a note left at the door?

We sent a large package of goods to a customer in India. Unfortunately when we bill the receiver we assume that is an immediate process and had no Idea the customer had the ability to take our product but refuse to pay for their shipping. Therefore leaving us with a $574 shipping bill which is nearly the cost of the product. We are losing a great deal on this sale and will no longer use UPS. I have spent at least 3 hours on the phone with them and was assured last month the receiver would be billed. Only to find out we are now liable for the charges. So disappointing and SOOO thankful for our wonderful customer service from FEDEX and believe or not we receive better service from USPS. UPS is no longer a company we will use.

If I didn't have to give a rating I would not. UPS continues to go downhill. I live 2 miles from the UPS facility. They received my package at 1:30 a.m. on a Sat morning. Some of mine have arrived at 5:30 a.m. at the warehouse & delivered the same day. Mine was scheduled to be delivered the same Saturday. I never received it. The screen was not updated until Monday which said it would be delivered that day. That evening it said it would be delivered the next day, Tues. I checked a couple of hours later & received the message "We've incorrectly sorted this package which may cause a delay." They sent it to another state and it was in the warehouse 2 miles from my house for 3 days!

I checked tracking 2 days straight saying package was in Az., with a delivery date of 2/12/18. They attempted delivery on Sat 2/10/18. Didn’t attempt to get buzzed in the gate. However left my information on a sticky note saying I can pick my item up in 1 day at Water King. I hate UPS, I live in a senior citizen building with no transportation. Is it going to hurt you to do your job once in a while?

I called UPS to check on a delivery that was never delivered, but it was marked delivered. The help was very unhelpful. I was told the driver went home and could not be contacted and the investigation would take eight days. The woman said the package may be stolen. I advised her I was waiting all day looking out the window, and the truck never came down then.

Waiting for fourth day now for a two day package that was needed. Found out that it wasn't delivered by the driver whom has passed by my home now three days in a row twice because "we have moved" per the lady in the customer service office. Poor, Poor, Poor service. For someone that has moved the UPS driver should not have waved while I was walking the dogs that he knows!!! Unacceptable.

"We've incorrectly sorted this package which may cause a delay." After paying extra for express shipping I get another lousy excuse from UPS. This is not the first time. This happened multiple time. On top of that it seems like they do not take any extra steps to prevent this kind of mistake. Such terrible business.

I sent a check from Florida to Burlington, VT. I used UPS because the post office is so unreliable... Especially in the State of Florida. I paid $12.50 for a letter, and they promised a 3 day delivery - which was supposed to be Thursday Feb. 8, 2018. On Feb. 9, 2018 they called and said they could not find that company at that location and I needed to verify the address. I simply Googled the company while I was still speaking to her and in 3 seconds gave her the Suite # (which they had wrong)! Really?? UPS doesn't have Google. Really scary to think this is the level of service we have become accustomed to. No one there can think logically. I would hate to see where they hold all the packages and letters that they never deliver!

I ordered a Yeti Cooler. They say that they delivered at my house. I live way off the main road. I have no cooler and am out over $300. Really bad customer service and Not willing to help out in any way. Just says that the package was delivered. I personally will never use these people again. Pay extra for Insurance they say, ok but what does it get you? I can tell you... Nothing.

I hate UPS. Lazy individuals that’s work for them. My package always goes missing and claims it was delivered and when it never was. I was home and when I called the sender they told me UPS delivered it and left at the door! Lies lies lies. They never left anything. I think UPS drivers steals the packages because this is my 3rd time my package went missing. Before it use to say attempts had been made but there were never any. Called UPS call center. They never help you. I hope UPS get shuts down. Not only consumers are getting frustrated but business that using UPS services are suffering. Drivers are lazy. Then why become one if you don’t like to work in cold? All you're doing is getting out of your warm truck and ringing a bell and delivering a package. Why is it so hard for people to work extra hard for their earnings. I see 900 reviews about this company and I bet you nothing is being done and nothing will ever will!!!

I received numerous packages with no problem whatsoever. Three weeks ago my nightmare began, innocently enough, with a notice left on my door stating “delivery attempted”. There were two people at home plus myself, none of us heard a knock or the doorbell ring. I called and requested redelivery. Twice again, supposedly delivery was attempted and again nobody ever heard either a knock or a ring. I called again and delivery was yet again rescheduled. Upon tracking I found out that these particular packages had been instead been returned to senders. Senders have not received them yet, UPS carrier facility signed for them. I did not authorize these returns and sender has not received them, so I’m having trouble getting my money back.

UPS customer service is horrible, from the technical support to the customer service in the stores. We have a business account with UPS and it happens to be the closest option to our office, but I go out of my way to use FedEx to avoid the service I receive at UPS. Good luck solving any problem you may have with your account, the chat personnel will hang up on you and you can go through several without ever solving your issue, no matter how simple or complicated it may be.

Horrible service and lies. Every UPS rep gives a different excuse why the package is a week late being delivered and none make sense. First the tracking # shows at 9:10 am on day of delivery "The receiver does not want the product and refused the delivery" but the business doesn't open until 10 am so that was untrue IF delivered to the correct address. At 9:13 am they say, "The street number is incorrect. The package will be returned to the sender!". My point is if they were at the CORRECT address to begin with and they saw the business was closed they should have tried to redeliver after they open! No wonder someone refused the package if it wasn't a business or even the correct street address to match the UPS shipping label.

I took off work early to be home when my package was delivered, and the delivery person was not only late, but never rang the door bell when they got to my house. They simply wrote a “sorry we missed you” note and left. Completely unacceptable. If I take off work to be here for you, the least they could do is their job. Also, they put the prior day’s date on my form. Very disappointed. Will not be using again.

UPS delivered a picture to my mother which was an Christmas present. Despite being well packaged all 4 corners of frame were damaged. I opened a dispute with them where they picked up the picture, replaced the frame with a substandard cheap frame, lost the glass, scratched the print and returned the picture with the frame broken again. They have tried to make this impossible to resolve and shifted blame to me. Over 2 months now of answering emails and still no closer to resolving situation. Avoid this company at all costs. Not worth the hassle.

So, end of the day no package, so I look to see where it is, it has been sitting in the same place for 35 hours! So I call the automated tracking and it says the package won’t be here for another FOUR DAYS. Every time I see that a package is coming to me via UPS I just sigh, because I know it will be terrible service, and slow. Please fix your tracking. I will be figuring out a way to never have UPS deliver to me again.

Most recently my package went missing. Also my holiday packages went missing and most of the time I don't get the delivery to my home. They just leave note. They say someone will get back to me and they just don't! They literally don't care. Where does all this stuff go?!?!

Family heirlooms and original ceramic art delivered broken in pieces... many pieces. I put my trust in UPS to deliver to my new home, many unique pieces and insured items for 1k to 10k. These items showed up at the new address in a multiple of pieces. I am so disheartened, it is not believable. I will not ever have these pieces back. Shame on UPS. This reminds me of the time UPS was supposed to deliver a 1949 Bottle of rare wine and they left the bottle out in the snow and did not ever ring the doorbell... should have been a red flag. Shipper beware!!!

I was sent a return label called an RS1. The driver was observed sneaking up to my door and sliding the label into my door. So as not to be heard. I had the box ready to go. I called the UPS line explained what happened. They said the guy would pick up the next day. No show. Called again they said no record of this being scheduled. They can schedule for 11 dollars. They only have to come once for a rs1. This is the worst treatment I have experienced from a delivery service. Shame on you UPS. FedEx for me from now on... My neighbors are even outraged by this.

Per UPS tracking, the package was on the truck for delivery at 6:59 this morning. The scheduled delivery date was today by end of day. At 7:00pm the delivery date was changed to tomorrow by end of date. I called customer service and was lied to. The UPS agent stated the package is not in my state. He also stated that the package does not require a signature and would be left outside tomorrow. The package is coming from Best Buy and people steal. It should have been delivered per tracking. What’s the purpose of giving tracking numbers, if UPS is not going to deliver packages on the scheduled date.

UPS lost a package I sent to a client from the UPS store. Not only did they lose the package, they filled out and put wrong zip code on my package. Package was in transit from PHX to MN. Package went to PHX to Chicago back to PHX then back to Chicago then somewhere in MN. After three weeks this package was loaded, unloaded, loaded, unloaded several times like 8 times. Client canceled the order and requested full refund which I had no choice to do as he thought he was being scammed and thought tracking number was fake. UPS finally returned package on there $ after realizing they screwed up but when package showed up it was destroyed with all the equipment damaged beyond repair. So I setup a claim. Inspector comes out tells us this package should have come back this damaged. Units were bubbled and 1 inch foam padding and support were added to the box along with the 1 1\2 inch of bubble on the units.

This is the second time this month that I placed orders with different companies that use UPS and I have not received my package from H&M because I got a email saying they delivered but I couldn’t understand how because I wasn’t home. I have two young kids who weren’t home either but somehow they decided to leave my package at the door which ended up getting stolen by someone because I live in a building like their service suck so bad.

Paintings and family photos of our deceased mother were delivered to the wrong address, creating a great deal of anxiety to the intended recipient. It was not cheap and took close to a week. A notification was sent to the recipient that the package had been delivered, but the recipient reported to me, the sender, that it was nowhere to be found. The recipient was very upset. The next day, the recipient found the package on the veranda of the neighbor's house. When the recipient phoned to complain to UPS about careless delivery, there was a proforma apology.

Ordered a guitar from Reverb. Paid $60 for shipping and handling. Was supposed to be here 1/25/18. Waited all day. Delivery driver didn't knock on my door and just left notice. I live in a house so it's not difficult to knock on the door like a UPS delivery employee is supposed to. He did the same thing on 1/26, so I called to let UPS know and they sent a message to dispatch and he said, "OK I will be there after 7 pm" and he never showed up. Once again, I called UPS back to tell them he never showed up and they told me it would DEFINITELY be here Saturday 1/27. Never showed up of course, so I called AGAIN only for them to tell me it's not coming until Monday and they aren't going to do anything about it. I think the delivery driver and the person who told me at 10:00 pm it would be here Saturday should be fired personally. Do your job right!

While in N.Y. I paid to have items shipped back to Los Angeles, where I live. Delivery was scheduled for today, January 26th. I stayed home all day for delivery, however... at 1:30pm, I received an email saying unable to deliver, no one home. I live in a condo, where you need to call to be buzzed in. No such call came. There was no attempted delivery notice on outside door. I phoned UPS, who took my complaint and said someone would call me.

It seems every time I suppose to get a delivery from UPS I never receive until 2 days later when I am paying money to get my packages. It's not the holidays but yet I understand they run behind but I am paying to get my merchandise at least by end of day and UPS always say they came by and left a sticker but I never seem to even get that, I am sick of this from this darn company, I am in my sixties and I cannot deal with this.

UPS completely lacks any intuition or interest in customer service. I ordered an expensive item online and when I checked out I gave a PO Box as that's the easiest way for me to ensure I can pick up my items. Turns out UPS refuses to deliver to PO boxes and when I contacted them to sort out a way to get the item either by pick up through my boyfriend or a delivery to my home address or a nearby UPS place (which would cost $6; after paying for shipping the first time, I refuse to pay again), there was so much red tape that I had no other option than to contact the online store and ask them to contact UPS to update my mailing address. This, I know, will result in another failed delivery as I live in an apartment and work during delivery hours and so I will still need to find a way to pick up my stuff. Never use UPS. This goes out to individuals and companies.

We use FEDEX 95% of the time for this reason. Occasionally we give our UPS account # to a vendor to ship materials to us. UPS suspended our account because they received a $118 payment LATE. SUSPENDED with no warning, no notice, not a courtesy email or phone call. They got their payment, and did not take our account off of suspension. After being told by a Vendor they couldn't use our account number, I had to go through the awful phone system and speak to someone in another country to UN-SUSPEND the account because the system doesn't un-suspend you automatically when payment is received. So if you don't call and speak to one of their Gremlins, your account will stay suspended FOREVER. HORRIBLE.

The box was damaged in shipping the child's desk I sent had a corner broken off and the roll top was jammed. I had purchased insurance. YOUR INSURANCE IS A JOKE. WHOSE BASEMENT DO THEY WORK OUT OF? I sent this package in Oct. I called today to find out the status of this claim. I was told you could not talk to me because I had not sent the package. He could not read my name but managed to find my mom the person it was sent to. Finally, I got the insurance group. She said the claim was denied because my packaging did not meet their standards, odd it did meet the standards of the UPS CENTRAL TERMINAL that approved it and marked it FRAGILE and finished taping it up for me.