United Parcel Service - UPS Reviews

The driver on my route is always polite, and professional. I order so many packages that he knows me by now. I can always look forward to receiving my packages in the condition for which it left the warehouse. If I'm not at home when big brown is delivering a package to me, I'm ok if my package is left on the front porch.

I am not happy with the way the driver just drops off the package, rings doorbell and walks off. Does not make sure that anyone can get the package and or make sure that the person who is receiving the package is there so it doesn't get taken by any other person. I have 8 roommates and I can think of at least one who would take it easily.

I've used UPS in the past and they did a great job. I recently had an item that weighed almost 100 # and my delivery person was a pretty large man. We live on and share a huge corner lot with a neighbor. For whatever reason, the delivery person chose to park approx. 70' away and roll the item on the dolly uphill. By the time he got to the house, he was exhausted and I turned back to see him basically dump the item off the dolly. I was glad there was no glass which could have broken or metal which could have dented. I was a little shocked but the item survived.

Most always received my packages on time, drivers have always been courteous and polite, delivered packages to door. Only once unsatisfied with delivery, when a package was left at gate not covered in plastic, it rained before I got home and the package got wet. Thank God it was something that water would not harm.

There are several issues with UPS delivery personnel. They absolutely refuse to ring the doorbell even though I've complained several times. They delivered several large packages, and instead of leaving it at the front door, it was left in front of the garage in the rain with no protection. I paid almost $150 for that delivery. They just toss smaller packages from the sidewalk to as close as they can get to the door without walking up the walkway. If they are busy, they have delayed deliveries up to 3 days, even though the site said it was on the truck for delivery. I only got it after the vendor complained.

I have a fenced yard with a gate that has a simple horseshoe shaped fastener...no lock. The UPS driver left it open when he came into the yard, thus raising the consequences of my not winning the scrum with the dogs at the door when he knocked. I asked him to please close the gate behind him when he came in. The next time he delivered he left the gate open when he came in, and the next time. I finally called and complained.

All package have been delivered in good condition within expected delivery time-frame. Drivers have all been courteous, friendly, and helpful. The very few times I have had to return a package, that process worked fine, also. I would highly recommend this company based on my experiences.

Most deliveries arrive without incident but a few times deliveries were made and just left at front door. One was lost or stolen at Christmas time. Needless to say I had to try and find a replacement at the last minute. Luckily, I did not have to pay for the item in the end.

UPS is wonderful as far as delivering on time and on holidays. However I've seen (Many times) the driver throw the boxes instead of placing them down. This is totally disrespectful to the person receiving the (possibly broken/damaged) product!! In NYC I actually seen a driver tossing them out of the truck to the ground to later bring them into the building. We as customers don't pay to have our product treated like this.

More than half the time UPS does not ring our doorbell. It would be nice if they would ring doorbell every time. There's always someone home 99% of the time. Packages have been thrown over the fence or hidden behind something in yard. Can I ask for notification by ringing doorbell more often.

I receive packages, delivered by UPS, at least once a month. UPS deliveries are always on time. The drivers are always courteous. I have never received a damaged package. No matter what the weather is like, I can count on UPS. I highly recommend them. Some of the driveways the drivers back the trucks into are tricky so the drivers are skilled.

I receive a lot of packages via UPS, and overall I am quite pleased with their service. I really like the fact that I can track where my package is at any given time. I always know when my package will arrive. Sometimes, my packages arrive really beat up. If the sender has not packed it well, the contents are damaged.

My issue is primarily with the company that uses UPS to deliver products to FPO PSC boxes located at military bases overseas. In CONUS it may only take days or even a couple of weeks but overseas products end up being shipped by sea and take a couple of months.

I have had great experiences with UPS! I have created a profile on their site that I can specify where my packages can be either picked up or dropped off. With only the driver and myself having that knowledge, puts my mind at ease for the possibilities of being stolen. With the FREE service of being able to track your package(s) in real time, until the point of destination is absolutely GENIUS!!!! I personally recommend using UPS, as well as their app. It is very convenient, takes less than 10 minutes to set up and so simple to use. All of your packaging and shipping needs are met securely without any wait time nor speaking to anyone!

We have been very pleased with UPS and its drivers. They know what it takes to get the job done right up here in the mountains. UPS drivers have even found misdelivered packages from company X and delivered them to the correct destinations up here. They seem to be one of the few businesses that still know what it takes to provide true customer service.

UPS in Santa Fe will deliver package to USPS and that will delay delivery two days. Or USPS will shove box so tightly into community box it is very hard to get the box out. They are supposed to drive and deliver box to house but will not do it.

I love that UPS allows me to track my packages and sends me updates via text and/or email. This is a great company and I would highly recommend it to friends. I do wish that to have the package picked up for shipment from my home wasn't so expensive. I do love the service and the guarantee that UPS has. So I guess it's worth it. Have a UPS store in small towns or medium towns. It's a drag to have to drive 50 miles just to ship a package.

Extremely lazy and rude. I continuously get a notification left in my mailbox that there is no such address. If they are leaving the notice in my mailbox then my address dose is there. You find the mailbox you find the house???? Have made complaints to the area office and they could care less. The situation hasn't changed... One time they left my package next to the mailbox and it was stolen. I hate to use them but some companies I order from only use UPS. My old UPS guy retired he said to me the whole company is going down. They are just as awful to their employees.

Ok. Leaves at door. I refuse to be responsible for anything left at door. They don't even ring my bell. I have no idea when they do leave something. I have no idea who authorized this. That's like saying I want insurance on the package and I'm not willing to paying for it.

I have UPS deliver my medications every 90 days. They guys are wonderful, caring guys. I have to sing and they're just great. However, I have found that when I have some packages delivered, that they do not ring the bell or place the boxes on the steps. In some cases my son has had car part sent back because they have been thrown on our steps. For the most part they're very good.

Whenever I go to the UPS store I am treated great. They give me the time a package will arrive at its destination. I am so very happy going to my UPS store. When I go there I can mail my letters get stamps. They are so helpful. It's a pleasure shopping at my UPS store. I recommend UPS to all my friends and strangers I meet. Also their prices for shipping is outstanding. I am surprised at how reasonable their cost is to ship things to my destination.

I receive numerous deliveries via UPS. I live in a semi-rural area. My deliveries have been timely. Notification of delivery has been completed keeping up along the with their online tracking. Packages are protected in bad weather with appropriate wrapping. Drivers always professional. Would definitely recommend others using UPS.

There’s a number of UPS drop off sites in my area so that makes it really convenient. The people at my preferred site are friendly and quick... literally no waiting. The also have numerous packaging options and They’re pretty reliable in the shipping aspect. Bottom line, everything I’ve shipped is tracked and gets there on time.

My main issue w/ UPS is when they say they will be out for delivery...and then they never show up. Or when you get a text that it was delivered...just not to my front door and you can’t contact them back at that text and say...not it’s not here!! Or you contact customer service and it's not customer service at all. But when they do arrive at my Door very nice local fellows! Love ‘em.

Out of DHL, FedEx I would say UPS is definitely the best. Their drivers are very nice and cooperative and always bring my item to the top of the stairs. FedEx dumps it right in front of my garage and since I back my car out of the garage there have been several times that I nearly ran over the package because of their laziness to bring it upstairs to my porch. I think UPS is very good and their drivers are very friendly and cooperative.

I have no complaints about UPS. I know the drivers/deliverers work really hard and long hours. I'm not really comfortable with "delivery by the end of the day" as half the year that usually means after dark when I really don't want to open my door. Still, they regularly do get the package to me on the date specified, and tracking/notification options are very helpful.

My carpets arrived sooner than original delivery date. They were already on the truck and could not contact driver so I had to make arrangements for a neighbor to let the driver in. Seems you should be able to contact your drivers by phone. This was a large carpet so could not have been left on the front porch.

I buy a lot of stuff Online, including Amazon so it's normal to get 2-3 packages a week. Our delivery guy is great. Off hand, I can't think of any problems. I will also say we live in the country and it might be a different story if I lived in an urban area.

I am pleased with the delivery service provided by UPS drivers. They are both professional and courteous. They follow special instructions that we provide. If I could change anything about the delivery service, it would be to have a narrower delivery time frame. Instead of saying by the end of the day, it would give me a 4 hour time frame.

UPS does deliver on time. Packages start with UPS and delivered to the house by the postal service. This process works very well. I am happy the two companies work well together. You can apply for informed delivery which has proven to be successful. You can receive an e-mail or text as to when your package will be delivered and when it is delivered. The UPS has moved into the electronic age. Great service!

All is well unless I’m not home when UPS gets here and it’s raining. We have an office front porch which is protected from the elements and they usually will leave packages there, but every now and then the driver will leave packages at my front door which is not out of the elements. And they need to pay closer to speed limits in private parks.

I live on a busy corner. My garage door is on the side of the house about 15 feet from the street. UPS almost always leave my boxes right there next to the traffic instead of taking them a few more feet to front door which has a gate and is more protected with much less visibility. USPS always puts my packages on the front porch. It is also VERY FRUSTRATING if you attempt to get hold of UPS if you have a problem because it is IMPOSSIBLE!! There is absolutely NO WAY to contact them. So the only solution is to avoid UPS delivery whenever possible.

Took me five phone calls and two separate trips to pick up a package that I paid to have delivered to my home. Customer service was no help and very rude. I had to call a number of times to find out where my package was, they took it to a store that was far from my house and then back to the UPS center. When I went to pick it up they said the driver took it back out to that same pick up point.

I get many packages shipped via UPS. Packages always arrive on time and in good shape. Drivers are always friendly. Very professional. My home is hard to find yet they never give up. Lol. I found one driver on the property with his flashlight trying to find house that is on 17 acres. Kudos to you UPS drivers!

They always put my packages out of sight on my front porch so they do not get stolen. They are the best. They sometimes walk to the back porch and put them there. They are extremely conscientious about their jobs. I have never had an issue with a delivery. I would recommend UPS to anyone.

Nearly all of my packages are delivered by UPS. They are friendly and efficient. I would recommend them to everyone. We lived in the country at that time and they always showed up when they said they would. I also love that we can track our packages. They are great to do business with.

I bought a SIM card online and had it delivered via the UPS and it came on time and in good condition. I plugged it in and it worked like a charm. The SIM card was not tampered with, so I did not download any viruses by accident. Thank you very much, UPS!

We use UPS every day. Their service is on a decline. Drivers do not care to give good service... Packages are damaged and repacked and parts are missing... And then claims need to be filed. it is costly the whole way around for us our customers. A company this large needs to give better service.

Back in October/November I ordered a bolt of fabric from Amazon... Was going to take it overseas with me in December to have it made into something inexpensively. UPS shipped it back to the seller in California WITHOUT MY TELLING THEM TO DO SO. That was the last I heard from UPS on the matter. Trying to rectify the situation before my departure got nowhere. Using a tracking number was one big "I dunno". Needless to say, my intent of taking the fabric overseas with me was down the drain. I suggested to Amazon that they ditch UPS entirely as UPS has shown itself to be inept and unreliable.

Very good at dropping and picking up orders. I would highly recommend to friends and family. They come in a timely manner with their printed labels. Very friendly and very patient. They come for next day pickup on time, with a nice smile and a friendly good morning and off they go.

Delivery people are now instructed to leave packages outside in the open if there's no answer at the door; I've noticed that most of them don't bother to knock or ring the doorbell anymore, they just leave the packages to be discovered. Also delivery dates are not as accurate; my last package arrived one day after the scheduled date, though it was already marked "delivered" in the tracking information.

Mostly I receive my packages in good condition. Except for the last delivery which had a big hole in the side of the box and when opened I found the item damaged. If the UPS driver had knocked to alert of delivery. I would have refused delivery. Don't know about other places, but delivery companies don't alert you of deliveries anymore. With all the complaints about people stealing packages they definitely should go back to knocking on the door or ringing the bell.

I run a small business from my house, UPS brings a lot of material from Chicago on pallets, my being in a residential neighborhood, they are always willing to bring a truck with a lift gate, and the drivers are very friendly. The only reason I gave them 4 star instead of 5 star, is they are a little overpriced compared to FEDEX.

They always leave them at my garage door, I've been lucky that it hasn't rained before I found them. They used to ring the doorbell and leave it on the front porch. They are nice Guys. And for the most part they are in good shape. Keep up the good work just ring my doorbell.

I have been pleased with my normal driver and substitute drivers. I haven’t had any bad experiences with UPS. I am pleasantly surprised that I haven’t had any issues. I do want them to improve on their customer service. At one time I had to contact them for a late package and could not get in touch with anyone.

I've been both on the shipping & receiving end of UPS services and I must say I've always been able to depend on them. Good prompt service. I wish I could say that about other companies I've used. I'll continue to use UPS in both my business & personal endeavors.

All deliveries are indicated with leave at front door!!! Not by mailbox, not on stairs, not on street!!! Where are the packages left: NOT at front door!!! How hard is that? Really! At front door. You leave it anywhere else and IT GETS STOLEN! Does UPS do anything about that? NO. They leave a robocall and don't answer when you call. When you finally get someone they tell you it's all taken care of! REALLY? NO, I have to call the company that the package came from and deal with it myself! UGH!!! It's really simple people! Read and do the right thing! Leave package at FRONT DOOR!

Have used UPS for the majority of my shipping needs. Ground is cheaper than most. Blue will get there if you need it. Red is expensive. Drivers work hard for their money have always been a great class of people to work with. Competition is tough for the overall group.

UPS seems to get it. Deliveries are always on day that is emailed or texted to me. Plus living in apartment building they deliver to my door and leave it without hassle of leaving it at apartment office and/or on 1st floor entrance and having to carry it upstairs. Plus boxes are in pristine condition with no damage. Prefer my packages being delivered by UPS vs post office as they are slow and sometimes don't meet delivery date as promised by my Amazon Prime subscription.

These guys are great! I use UPS a lot. They always deliver on time, the box is in good condition, and the people are always so nice! And it doesn't hurt that the drivers are always so cute! I am definitely a UPS customer for life! Especially at the stores. One stop shipping shops!

I'm 82 and can no longer lift heavy boxes. Two of the drivers last year would bring those boxes to my front door. Evidently they have a different route now, because the service has gone to the dogs. I live 0.2 miles from the front gate and on a fairly busy farm to market road. Some packages have been left outside the gate, some have been thrown over the gate, which then blocked it so that I couldn't even get the gate to open. Climbing a fence isn't my forte. Some packages were ripped open. I am not happy with UPS.

Awesome customer service, and they're extremely fast as well as courteous. The thing that stands out the most for me as the customer is that UPS genuinely cares about the customer! So thank you UPS for at least caring about the customer, and their needs. I only that companies would jump on the bandwagon...

I used UPS Several times. Most recently, I ordered copies of my Birth Certificate. I wasn’t home the first day they came but I was home when the second attempt was made. There were no problems receiving my documents. The delivery person was very professional. I would recommend this service to anyone I know because it’s very reliable.

Delivery is always close to the timed delivery expected. The drivers are always nice and respectful! Polite. I would recommend UPS to everyone I know. I'm glad most of my things come by UPS rain, snow or sleet, they deliver. Thank you UPS!

My preferred method to have stuff shipped. They always put my packages in the back. Never have to worry about my packages be stolen. They are very reliable. They also update me on packages and let me know when it has been delivered. I wish all companies used UPS!

My experience with UPS was not so delightful. They left my order sitting outside my door and my instructions stated to get a signature for my packages so I wasn't pleased. Maybe it was just that driver but overall the company is great. I will use them again for future orders.

I do a lot of business with Amazon. They almost exclusively use UPS. I find them to be the best of all the delivery. They are on time, careful with placement of packages, and the best if I have something to return. They far outrank the US Postal Service as to efficiency and package care.

We use UPS a lot and they have always been very reliable, packages always arrive in good shape and the UPS personnel are very friendly. If we are not in, they are good to put packages under the porch to keep them dry and safe. We've never had a problem.

UPS is very accurate however, when delivering they do not wait for occupant to open door to take in packages. They just leave package outside door. This can cause packages to be stolen or moved. The drivers are all very polite and helpful when I see them.

They can never track packages with them. I was told by UPS the items was in a specific truck. I went to the street it was on and it wasn’t there. UPS then told me to go to other locations. Same thing spent 3 hours. Then had to go to UPS in Somerville MA and wait in line for 2 hours. They don’t give correct times.

Ordered a book for school to be delivered to my home address. On March 1, 2018, I received an email that stated the package would be delivered between 9a - 1:30p (which is a time that they give you but it doesn't mean that they will come as I was told after 1:30p). I waited at home during this time, no delivery. Called "customer service" concerning this issue and was told that the package would be delivered sometime before the "end of the day". When asked what time was the "end of the day, was told 7pm. I waited until 8:30p, no delivery. I come home and a slip is on the door for a "missed" delivery at 9p.

UPS your service was a complete disappointment! I ordered a new mattress that you were supposed to deliver. I logged into your "My UPS" online to get notifications on when my package would be delivered. I missed the first 2 "attempts" because your site did not update that the package was "on the truck" or "on its way". Today was the last straw. I did everything to prepare for this package to make sure I would get it. I left special delivery instructions to leave at my front door and I waived the signature but on top of that my fiance took a day off work so he would be home to accept the package. So here's where things went wrong...

First time I called I could not even understand the guy who answered, obviously in another country, could not understand what I am calling for either, transferred me to a supervisor who also barely spoke English also but insisted on ARGUING with me and picking at everything I was saying instead of actually trying to figure out a solution to why I was calling. It was literally the most ridiculous thing ever. Hung up and called back to get someone else who clearly was not in America either, but spoke and understood better English, said they could not have my package left at my local access point even though I had been stating to all representatives that all of my packages recently have been getting stolen and these were a $200 pair of UGG boots and I needed it to not be dropped off even if they just kept it on the truck and tried redelivery another day or something, ANYTHING.

Package was send Thursday March 1-2018 with second day air, Friday after tracking the package it says it will be delivered on Friday by the end of the day, no Package was delivered, the said delay one Business day. UPS a major Package delivery service did not work and deliver on Saturday obviously. Then the said Package will be delivered on Monday, again by the end of the day instead taking care to deliver first in the morning cause it was already delayed, No again by the end of the day, Package is still not delivered, I don't like this service, it's slow, I won't use this service again!

So UPS is a joke. And I'm sure this isn't news. I've been home all month, and not once did the delivery guy attempt to deliver my package to me. He left a notice of delivery in the front building of my lobby, stacked UNDER a bunch of other non related notes and notices all bunched up together. Usually notices are received to our mailboxes, which just shows how quarter assed is the service when the delivery not only can't make it to your front door, but not even to the mailboxes of your entire building.

Sent a package on 02/12/2018. Put 1500 insurance on it. They lost it somewhere in Texas. After they closed the investigation 8 days later, we started to file a claim, they said they found our package. It was found on a Thursday, would be delivered Monday, they lost it AGAIN. 8007425877 cannot tell me where it is now AGAIN! Super dissatisfied with the whole process. If you use them, be prepared to have a ton of patience calling and calling and calling to find where they put your package 3 weeks later!!!

A package took 2 days from Europe to Canada to arrive. Today is the 5th day and I'm still waiting for it to arrive from the distribution center to my home which is 20 km away. Online tracker has an exception message which says no info available. Custom duties paid for 4 days ago. UPS closes on Sat here in Canada so add 2 days of waste. UPS collection station hours of operation posted online under Google are different from UPS claimed hours, different from the voice mail and different from the phone standby message. When calling them you have to state the tracking number. When operator answers typically 15 to 20 minutes after you have to repeat the tracking number again. Avoid.

Dropped off a package last week at local UPS store in Miami Gardens, FL. When package did not arrive per schedule I called UPS 800 number. They told me I should: "Return to the UPS store and ask them if my package was shipped!" What??? So bottom line: In order to save time UPS drivers now pick up packages at their stores WITHOUT SCANNING THEM INTO THE UPS SYSTEM. This means that your package is not entered into the UPS tracking system just because you left it at a store. It is not in the system until it gets scanned at the local processing facility in Hialeah, FL. Until it reaches arrives there and is scanned it is untraceable and no one can be held responsible for its whereabouts. This means that if the driver is running late due to traffic, or if your packages arrive at the processing center during a shift change or awkward time, anyone can throw your package into the nearest dumpster with impunity.

Getting worst and worst. I'm done talking about it as nobody in UPS cares about me as a client and consumer. The tracking number to my most recent bad experience is: **. There should be notes everywhere detailing my experience. I will NO LONGER use UPS for my business.

Delivery driver in Henderson Ky won’t knock - This is the third time this has happened to me within the past 6 months! When having to sign for a package he won’t even bring the package to the door or ring doorbell or knock. He slips up there and puts the first attempt notice on the door. The bad part about this is I literally sit and watched him do this and was 2 feet away from the door! I also have it on camera. So I called the office in Owensboro Ky and the lady told me he had a heavy workload, basically called me a liar and said he will come back tomorrow for a second attempt but you can drive to Owensboro to get it. Ok so because your driver can’t ring the doorbell you want me to drive 45 minutes to get it!!

February 7th - Ordered package from China. February 11th - Received message from supplier that the package has shipped and will be delivered on February 15th. February 13th - Received message from supplier to contact shipper for customs clearance. February 14th - Received message from UPS that the delivery date has been updated to February 19th. February 15th - I speak to representative at UPS who asked me to email invoice to ** and he said there was no charge if the invoice was under $2500.00. February 16th - Never heard back from UPS, so I called back and spoke with Lashonda ** who asked me to resend the invoice to her personal UPS email.

Paid 5 times the price for a "upgrade" and a faster ship date. The Twitter @upshelp lied, backpedaled and tried to make me feel like it was my fault their system offered a ship date and they dropped the ball. They do business with USPS. My package was gonna be a USPS SurePost. But, UPS gets the package from the shipper, and gives it to your local post office. By upgrading for 3.50 UPS cuts 1 day off the shipping, and delivers it themselves. Also, pay 5.00 and get a sooner ship date, cheaper than the shipper. So after both of these, they are charging me 5x the original by duplicate charges, and ignoring the earlier ship date, and ignoring the overcharges. Don't use the upgrade or give them a chance to rip you off.

I sent an envelope to Mexico City. I never said I wanted the cheaper way, I just needed it to be on time. I paid $66 for sending an envelope. I sent it 2/16, they told me delivery date would be 2/26, I thought they always tell you it takes longer to cover themselves in case doesnt get on time. It never happened. On 2/26 after checking all day long at 9 pm the status changes to delivery date on 3/5. Three weeks! Three weeks! I went to the UPS store to find the reason, they sent me to customer (dis)service. I've talk to several agents who can only read what I can see in the tracking history, I explained the situation over and over, no one knows why, no one can do anything, I was offered to get a call back three times which never happened.

UPS usually delivers on time if not a day or two before its scheduled date. The packages are usually in good condition when they arrive, as well. They are pretty good with their services.

Every single time I get a package sent to me and it goes through UPS(ET). I experience the worst service. Absolutely horrible. Now granted things happen that's life but NO I honestly can say this service SUCKS MAJOR!!! From dates and addresses and pick up locations and charges for doing they job like pick up my own package 45 mins or so away from my home or even my preferred service center! I spoke with 10 different people 10!! And every single one of them had nothing to give me but lies and run around and they don't know what they are doing. I can go on and on about this horrible place but I get so upset when I do think about it! Ruined my birthday!!! And on top of that I paid for PRIORITY MAILING when I should have because its been 9 days since UPS HAD MY PACKAGE IN THEIR CARE.

This is kind of surreal, when I went to ship my uncle's laptop to a buyer, right off the bat, the lady at the counter asked me what was in my box, I replied that wasn't her business and her reply was I should look for another shipper. Wow, what is that all about but the guy who supposedly bought the laptop, requested UPS to ship, so I paid 140.25 cents for overnight shipping and 2000.00 dollar of insurance and a signature. I went home and complained to UPS about her. I then went to my PayPal acct after I sent the tracking number to the buyer and looked for my payment of 1600.00 dollars, tried several times then realize there was a problem, I went to PayPal and they told me they had no idea what I was talking about. I got scammed, apparently.

At least in my area, UPS service is absolutely amazing. Deliveries are always timely, even in bad weather. Their online services are great. If you sign up for their tracking services, you get notified every time there is a package, and every time a change happens. I had an issue once, and I filed a complaint within the company, and never got an issue again. At least compared with USPS, UPS has great service.

I paid for Saturday delivery. The package was showing on the tracking system (out for delivery) on Saturday February 24, 2018 at 0702 am. The package was clearly marked for Saturday delivery (Saturday was on it when I received it). I called UPS and spoke with a UPS customer service rep. I was told that I need to call the shipper (Amazon). I called Amazon who in turn called UPS and initiated a three way call with a UPS customer service rep. I was told by the UPS customer service rep (on the phone with Amazon) that the package WILL be delivered that night. Package was not delivered until Monday, February 26, 2018 at 1004 am. Very dissatisfied with the way UPS handled the issue.

Liars and unreliable - The subject says it all. Call customer service regarding a **. A tracking shipment. I was told that it will be delivered on certain days. Certain time messing with the new. Rachel had me wait till 10 PM because they said their hours have changed because of holidays in a busy schedule. They don’t seem too busy. They're just unreliable but they are liars and that seems about all they're good at these days. From now on I will suggest or request to use FedEx, something like that. Anything is better than dealing with UPS or Chicago or USPS because they’re worse. That’s all I have about the wires and unreliable.

Package clearly stated 1 of 2. I got half of an order. My order something mechanical that goes together. I call UPS and they say, "Oh, call the manufacturer that sent it because the package never got scanned as leaving." The package got sent back by UPS to the manufacturer with an exception but exception had no reason. In other words UPS lost my package or did not load it or the driver forgot to deliver. On top of that I am now waiting till Monday because "They don't ship the item on Saturday. It's in transit." Excuses. Excuses!!!

I worked for this company for almost 3 years, and saw the horrors of their package handling first hand. The belts that carry all the boxes constantly jam up with overflow and I saw countless packages destroyed in heinous ways because of the fact that they take on way more than their system is built to handle. Supervisors would jump and walk on the boxes with long poles and jab at the jammed up packages like they were harpooning a cardboard whale.

I'll be home waiting for the package... They will tell me they tried to deliver. They tell me they leave the package and it goes missing... Even though there's a Deli in the building they could leave it with they just don't. FedEx and other carriers leaves packages all the time. They never go missing.

UPS has a systemic problem with lost, stolen, or damaged packages. Internal theft seems to be rampant. Should they lose your package, it's up to YOU to do the legwork to find out what's going on. When things are lost in-transit, there's nothing you can do but wait. Do you order another item from somewhere else? But what if you end up with two of the same items if it finally arrives? This state of limbo can last for weeks. Just pay a few more bucks and go with a better carrier. Let's hope that Amazon succeeds in eating their lunch -- it would be well deserved.

Ordered a product- UPS made two delivery attempts when we weren’t home, didn’t leave instructions for where package could be picked up. Called customer service and couldn’t understand a word the operator said. She indicated package couldn’t be picked up in town and was being sent back to the seller. Called the seller and they said it was at the UPS store. Went to the UPS store and they couldn’t find it and didn’t have record of having it. Finally called and cancelled our order from Louis Vuitton because UPS couldn’t figure out how to deliver a package.

Driver has lied twice about delivery attempts. Have contacted UPS twice to talk about this. No return call ever comes. Overnight delivery service paid $21.99 - UPS Union Driver has lied twice about making delivery attempts. Both times we were at home awaiting the delivery. While at home on Saturday 2/17 at 10:36am, we got the notification that delivery was attempted. We were at home at that time, we rushed to the door - no driver on the road, no UPS truck. On Monday 2/19 at 10:34am, we got another notification that delivery was attempted, and we were at home at that time. We contacted UPS on 2/17 and 2/19 and got the same canned response.

UPS lost a title to a truck and did not even care enough about THEIR mistake to fix it. I got the runaround from foreign speaking women who did not care. THEY lost my package and did not even want to follow up to find it. They have a serious issue with losing packages and also customer service. IF you want to call it customer service. FROM NOW ON ONLY USE FEDEX.

I get a lot of home deliveries. UPS is the only carrier I have had that doesn't leave at door. Every time UPS is scheduled I make sure I'm home. Their only attempt, every time doesn't even make my 2 little dogs bark. So they leave and take it to a drop off location the next weekday. The last 3 times have all been on a Friday so it doesn't get dropped off until Monday. Then I have to drive and pick it up. I'm going to stop buying from places that use UPS. FedEx has no problem knocking on the door or even leaving on the doorstep. Neither does Amazon, or USPS. So disappointed with UPS.

UPS has always worked for me. I have never had a problem with them. Always friendly. UPS tracking numbers are accurate. They deliver on time and now companies email you with tracking info so easier to track.

I would like to complain about UPS. For at least 3 or more years, UPS has failed to deliver anything to my house. Several years back, I watched UPS leave a package that belonged to me at my neighbor's house. As soon as the neighbor went outside to get the package, I asked him if it was mine. He looked and said yes. He said his house number, 1540, was clearly marked and the address on the package, 1542, was also clearly marked. Why couldn't the driver go one house over to find my house to deliver it to me?

UPS is a great Company to use for shipping. I track my order with them and they are on time all the time. I will not use FEDEX. They have delivers that claim they leave things and don't. That is why I always use UPS, they are very trustworthy.

I have to sign for a package that was sent to me. I receive three e-mails that the package was going to be deliver between 11 AM and 1 PM. First time was changed to another day. Second time I was waiting and then I received an e-mail that I was not home. Third time is now. After 1 PM and I'm seating looking through my window nobody has come. If they ever came before, why was not a note left at the door?

We sent a large package of goods to a customer in India. Unfortunately when we bill the receiver we assume that is an immediate process and had no Idea the customer had the ability to take our product but refuse to pay for their shipping. Therefore leaving us with a $574 shipping bill which is nearly the cost of the product. We are losing a great deal on this sale and will no longer use UPS. I have spent at least 3 hours on the phone with them and was assured last month the receiver would be billed. Only to find out we are now liable for the charges. So disappointing and SOOO thankful for our wonderful customer service from FEDEX and believe or not we receive better service from USPS. UPS is no longer a company we will use.

If I didn't have to give a rating I would not. UPS continues to go downhill. I live 2 miles from the UPS facility. They received my package at 1:30 a.m. on a Sat morning. Some of mine have arrived at 5:30 a.m. at the warehouse & delivered the same day. Mine was scheduled to be delivered the same Saturday. I never received it. The screen was not updated until Monday which said it would be delivered that day. That evening it said it would be delivered the next day, Tues. I checked a couple of hours later & received the message "We've incorrectly sorted this package which may cause a delay." They sent it to another state and it was in the warehouse 2 miles from my house for 3 days!

I checked tracking 2 days straight saying package was in Az., with a delivery date of 2/12/18. They attempted delivery on Sat 2/10/18. Didn’t attempt to get buzzed in the gate. However left my information on a sticky note saying I can pick my item up in 1 day at Water King. I hate UPS, I live in a senior citizen building with no transportation. Is it going to hurt you to do your job once in a while?

I called UPS to check on a delivery that was never delivered, but it was marked delivered. The help was very unhelpful. I was told the driver went home and could not be contacted and the investigation would take eight days. The woman said the package may be stolen. I advised her I was waiting all day looking out the window, and the truck never came down then.

Waiting for fourth day now for a two day package that was needed. Found out that it wasn't delivered by the driver whom has passed by my home now three days in a row twice because "we have moved" per the lady in the customer service office. Poor, Poor, Poor service. For someone that has moved the UPS driver should not have waved while I was walking the dogs that he knows!!! Unacceptable.

"We've incorrectly sorted this package which may cause a delay." After paying extra for express shipping I get another lousy excuse from UPS. This is not the first time. This happened multiple time. On top of that it seems like they do not take any extra steps to prevent this kind of mistake. Such terrible business.

I sent a check from Florida to Burlington, VT. I used UPS because the post office is so unreliable... Especially in the State of Florida. I paid $12.50 for a letter, and they promised a 3 day delivery - which was supposed to be Thursday Feb. 8, 2018. On Feb. 9, 2018 they called and said they could not find that company at that location and I needed to verify the address. I simply Googled the company while I was still speaking to her and in 3 seconds gave her the Suite # (which they had wrong)! Really?? UPS doesn't have Google. Really scary to think this is the level of service we have become accustomed to. No one there can think logically. I would hate to see where they hold all the packages and letters that they never deliver!

I ordered a Yeti Cooler. They say that they delivered at my house. I live way off the main road. I have no cooler and am out over $300. Really bad customer service and Not willing to help out in any way. Just says that the package was delivered. I personally will never use these people again. Pay extra for Insurance they say, ok but what does it get you? I can tell you... Nothing.

I hate UPS. Lazy individuals that’s work for them. My package always goes missing and claims it was delivered and when it never was. I was home and when I called the sender they told me UPS delivered it and left at the door! Lies lies lies. They never left anything. I think UPS drivers steals the packages because this is my 3rd time my package went missing. Before it use to say attempts had been made but there were never any. Called UPS call center. They never help you. I hope UPS get shuts down. Not only consumers are getting frustrated but business that using UPS services are suffering. Drivers are lazy. Then why become one if you don’t like to work in cold? All you're doing is getting out of your warm truck and ringing a bell and delivering a package. Why is it so hard for people to work extra hard for their earnings. I see 900 reviews about this company and I bet you nothing is being done and nothing will ever will!!!

I received numerous packages with no problem whatsoever. Three weeks ago my nightmare began, innocently enough, with a notice left on my door stating “delivery attempted”. There were two people at home plus myself, none of us heard a knock or the doorbell ring. I called and requested redelivery. Twice again, supposedly delivery was attempted and again nobody ever heard either a knock or a ring. I called again and delivery was yet again rescheduled. Upon tracking I found out that these particular packages had been instead been returned to senders. Senders have not received them yet, UPS carrier facility signed for them. I did not authorize these returns and sender has not received them, so I’m having trouble getting my money back.

UPS customer service is horrible, from the technical support to the customer service in the stores. We have a business account with UPS and it happens to be the closest option to our office, but I go out of my way to use FedEx to avoid the service I receive at UPS. Good luck solving any problem you may have with your account, the chat personnel will hang up on you and you can go through several without ever solving your issue, no matter how simple or complicated it may be.

Horrible service and lies. Every UPS rep gives a different excuse why the package is a week late being delivered and none make sense. First the tracking # shows at 9:10 am on day of delivery "The receiver does not want the product and refused the delivery" but the business doesn't open until 10 am so that was untrue IF delivered to the correct address. At 9:13 am they say, "The street number is incorrect. The package will be returned to the sender!". My point is if they were at the CORRECT address to begin with and they saw the business was closed they should have tried to redeliver after they open! No wonder someone refused the package if it wasn't a business or even the correct street address to match the UPS shipping label.

I took off work early to be home when my package was delivered, and the delivery person was not only late, but never rang the door bell when they got to my house. They simply wrote a “sorry we missed you” note and left. Completely unacceptable. If I take off work to be here for you, the least they could do is their job. Also, they put the prior day’s date on my form. Very disappointed. Will not be using again.

UPS delivered a picture to my mother which was an Christmas present. Despite being well packaged all 4 corners of frame were damaged. I opened a dispute with them where they picked up the picture, replaced the frame with a substandard cheap frame, lost the glass, scratched the print and returned the picture with the frame broken again. They have tried to make this impossible to resolve and shifted blame to me. Over 2 months now of answering emails and still no closer to resolving situation. Avoid this company at all costs. Not worth the hassle.

So, end of the day no package, so I look to see where it is, it has been sitting in the same place for 35 hours! So I call the automated tracking and it says the package won’t be here for another FOUR DAYS. Every time I see that a package is coming to me via UPS I just sigh, because I know it will be terrible service, and slow. Please fix your tracking. I will be figuring out a way to never have UPS deliver to me again.

Most recently my package went missing. Also my holiday packages went missing and most of the time I don't get the delivery to my home. They just leave note. They say someone will get back to me and they just don't! They literally don't care. Where does all this stuff go?!?!

Family heirlooms and original ceramic art delivered broken in pieces... many pieces. I put my trust in UPS to deliver to my new home, many unique pieces and insured items for 1k to 10k. These items showed up at the new address in a multiple of pieces. I am so disheartened, it is not believable. I will not ever have these pieces back. Shame on UPS. This reminds me of the time UPS was supposed to deliver a 1949 Bottle of rare wine and they left the bottle out in the snow and did not ever ring the doorbell... should have been a red flag. Shipper beware!!!

I was sent a return label called an RS1. The driver was observed sneaking up to my door and sliding the label into my door. So as not to be heard. I had the box ready to go. I called the UPS line explained what happened. They said the guy would pick up the next day. No show. Called again they said no record of this being scheduled. They can schedule for 11 dollars. They only have to come once for a rs1. This is the worst treatment I have experienced from a delivery service. Shame on you UPS. FedEx for me from now on... My neighbors are even outraged by this.

Per UPS tracking, the package was on the truck for delivery at 6:59 this morning. The scheduled delivery date was today by end of day. At 7:00pm the delivery date was changed to tomorrow by end of date. I called customer service and was lied to. The UPS agent stated the package is not in my state. He also stated that the package does not require a signature and would be left outside tomorrow. The package is coming from Best Buy and people steal. It should have been delivered per tracking. What’s the purpose of giving tracking numbers, if UPS is not going to deliver packages on the scheduled date.

UPS lost a package I sent to a client from the UPS store. Not only did they lose the package, they filled out and put wrong zip code on my package. Package was in transit from PHX to MN. Package went to PHX to Chicago back to PHX then back to Chicago then somewhere in MN. After three weeks this package was loaded, unloaded, loaded, unloaded several times like 8 times. Client canceled the order and requested full refund which I had no choice to do as he thought he was being scammed and thought tracking number was fake. UPS finally returned package on there $ after realizing they screwed up but when package showed up it was destroyed with all the equipment damaged beyond repair. So I setup a claim. Inspector comes out tells us this package should have come back this damaged. Units were bubbled and 1 inch foam padding and support were added to the box along with the 1 1\2 inch of bubble on the units.

This is the second time this month that I placed orders with different companies that use UPS and I have not received my package from H&M because I got a email saying they delivered but I couldn’t understand how because I wasn’t home. I have two young kids who weren’t home either but somehow they decided to leave my package at the door which ended up getting stolen by someone because I live in a building like their service suck so bad.

Paintings and family photos of our deceased mother were delivered to the wrong address, creating a great deal of anxiety to the intended recipient. It was not cheap and took close to a week. A notification was sent to the recipient that the package had been delivered, but the recipient reported to me, the sender, that it was nowhere to be found. The recipient was very upset. The next day, the recipient found the package on the veranda of the neighbor's house. When the recipient phoned to complain to UPS about careless delivery, there was a proforma apology.

Ordered a guitar from Reverb. Paid $60 for shipping and handling. Was supposed to be here 1/25/18. Waited all day. Delivery driver didn't knock on my door and just left notice. I live in a house so it's not difficult to knock on the door like a UPS delivery employee is supposed to. He did the same thing on 1/26, so I called to let UPS know and they sent a message to dispatch and he said, "OK I will be there after 7 pm" and he never showed up. Once again, I called UPS back to tell them he never showed up and they told me it would DEFINITELY be here Saturday 1/27. Never showed up of course, so I called AGAIN only for them to tell me it's not coming until Monday and they aren't going to do anything about it. I think the delivery driver and the person who told me at 10:00 pm it would be here Saturday should be fired personally. Do your job right!

While in N.Y. I paid to have items shipped back to Los Angeles, where I live. Delivery was scheduled for today, January 26th. I stayed home all day for delivery, however... at 1:30pm, I received an email saying unable to deliver, no one home. I live in a condo, where you need to call to be buzzed in. No such call came. There was no attempted delivery notice on outside door. I phoned UPS, who took my complaint and said someone would call me.

It seems every time I suppose to get a delivery from UPS I never receive until 2 days later when I am paying money to get my packages. It's not the holidays but yet I understand they run behind but I am paying to get my merchandise at least by end of day and UPS always say they came by and left a sticker but I never seem to even get that, I am sick of this from this darn company, I am in my sixties and I cannot deal with this.

UPS completely lacks any intuition or interest in customer service. I ordered an expensive item online and when I checked out I gave a PO Box as that's the easiest way for me to ensure I can pick up my items. Turns out UPS refuses to deliver to PO boxes and when I contacted them to sort out a way to get the item either by pick up through my boyfriend or a delivery to my home address or a nearby UPS place (which would cost $6; after paying for shipping the first time, I refuse to pay again), there was so much red tape that I had no other option than to contact the online store and ask them to contact UPS to update my mailing address. This, I know, will result in another failed delivery as I live in an apartment and work during delivery hours and so I will still need to find a way to pick up my stuff. Never use UPS. This goes out to individuals and companies.

We use FEDEX 95% of the time for this reason. Occasionally we give our UPS account # to a vendor to ship materials to us. UPS suspended our account because they received a $118 payment LATE. SUSPENDED with no warning, no notice, not a courtesy email or phone call. They got their payment, and did not take our account off of suspension. After being told by a Vendor they couldn't use our account number, I had to go through the awful phone system and speak to someone in another country to UN-SUSPEND the account because the system doesn't un-suspend you automatically when payment is received. So if you don't call and speak to one of their Gremlins, your account will stay suspended FOREVER. HORRIBLE.

The box was damaged in shipping the child's desk I sent had a corner broken off and the roll top was jammed. I had purchased insurance. YOUR INSURANCE IS A JOKE. WHOSE BASEMENT DO THEY WORK OUT OF? I sent this package in Oct. I called today to find out the status of this claim. I was told you could not talk to me because I had not sent the package. He could not read my name but managed to find my mom the person it was sent to. Finally, I got the insurance group. She said the claim was denied because my packaging did not meet their standards, odd it did meet the standards of the UPS CENTRAL TERMINAL that approved it and marked it FRAGILE and finished taping it up for me.

In mid February, I finally heard from the store that did the original shipment, and after confirming my address again, I got a full refund for the claim and the shipping charge. Resolved with a successful and effective response from UPS.

We called UPS to ship a repair item to the US. Purolator arrived as their local partner company. We didn't have any UPS waybills and the agent took the package and completed the waybill in her van. She was provided with insured values, a reference number from UPS for the 3 day expedited shipping option. She completed the value as zero and chose ground shipping. The repair was urgent and this is causing huge delays. The shipment was held back in Richmond as there was no commercial invoice attached.

As a customer who has had no resolution for 4 months, I am fed up of being thrown around from one place to the other. This is in reference to the claim I submitted. To explain the situation, I was submitting for an official Indian Visa document. The Indian Consulate has outsourced the handling of visas to Cox and Kings (CKGS). I had submitted my application on CKGS website and paid for the UPS charges.

UPS freight lost my $1300 torque converter was sent with my transmission and sent me a check for $50. I've never been so humiliated. All the good things I said about UPS to lots of people and companies. They don't care about us little people.

Normally I like to use FedEx or UPS for sensitive mailouts but this time using UPS was a huge mistake. This is the tracking record of my envelope that I overnighted on 1/17. This is ground shipment mind you. It went to El Paso back to Albuquerque where it stayed 3 days and just left this morning 1/22 to Hobbs this morning. I will never use UPS again and advise any to use regular USPS or FedEx.

I have always referred to UPS as the big brown toy truck. However, their shipping methods have caused me to use USPS or FedEx whenever possible. I ordered parts for my outboard motor on 1/16/18. I needed them to get my boat back up and running for an event on 1/20. I live in the Houston, Texas area, and the parts were coming from Georgia. The company graciously paid for 2 day air shipping. UPS tracking shows that they started the shipping process on 1/18. With 2 day Air, I still should have had the package on 1/19. However, I noticed at the top of the page that it said "rescheduled delivery date 1/22". I followed the tracking and saw that instead of heading straight to Houston, it went to Alabama, then north to Tennessee, then further north to Louisville, Kentucky. It showed a departure scan from Louisville at 3:20 am on 1/19, and the tracking hadn't been updated since then.

My mother waited at my home all day for a package, when I came home I found the UPS "We tried to deliver your package" notice on the door- obviously not because she was there all day specifically waiting for it. The next morning, today, I signed the notice and put it on the front door. When I opened the door I saw the UPS truck up the street delivering another package, so I waited at the window. The driver stopped in front of my home, sat there for 10 minutes, then drove away. I called customer service and they were no help, and as they state that delivery can happen up until 8 pm, I had no choice but to continue waiting. It's now 10 pm.

We ordered two computers, one from Staples and one a custom build. The Staples computer was supposed to arrive first. I hung around the house for three days, only to be told by UPS I wasn't home to sign for it, and now it is lost. Staples sent another one, both computers are in limbo because first we were told weather prevented its delivery, even though FedEx and USPS both were delivering. Now dispatch has told us the driver does not "feel safe" driving up our rural driveway. Even though it is 16 feet wide with no potholes. Fire trucks, cement trucks, FedEx regularly drive up our road and UPS picked up from my business for 20 years. Now a new driver is afraid and they won't service us. In the meantime they won't cooperate and meet us to give us our computers, my husband has to drive an hour on Monday to get 3 grand worth of equipment from them. If they do not want to deliver to rural areas then they need to say so. We are very angry.

I've had to wait 3 days in a row for a package that still hasn't came. In each day they tell me it's on the truck for delivery and then I have to wait home and it never gets delivered. I have over $400 worth products just stuck in limbo and I'm not getting answers. I tried getting it shipped to the store and the same thing happened. Also, customer service is a joke. They are absolutely useless and no help at all. At this point I'm pretty pissed.

We used UPS as the shipper on an order from Gehl tracking # **. This item was ordered as next day dropship to my customer, unfortunately it took 2 days for my customer to get a package that he paid $46.66 for to get the next day. UPS tried to say that Severe weather conditions have delayed delivery, yet my customer lives 20 miles from the hub in Columbia MO and said that the weather was fine. UPS would not do a partial refund and expects me to pass along a bill to my customer for something they did receive on time!

Honestly how do companies have utter lack of communication? I called UPS as they needed to deliver equipment to my business, which was supposed to be delivered on the 18 but they delivered it on the 17 when no one was there. We were not notified of the delivery at all. As we are a new business that is not yet open no one was there on the 17th. Fast forward the 18th, I call UPS, spoke to customer service and am told they need a letter of authorization from the previous carrier as to who will incur the fees then they can ship out the equipment.

I ordered a laptop from Amazon for two day shipping, to arrive on the 17th of January. As it was a costly item it required a signature upon delivery, so I opted to have it delivered to a UPS dropoff location (my first mistake). The changes would not take effect until the 18th I was told, which I was fine with. On the 18th UPS did not deliver it to the requested dropoff location and instead attempted to deliver it to my house, which I was not there for. I later found out from UPS that the original dropoff location was "full and not accepting packages" even though I literally went inside and found this not to be the case - they also never informed me of this when I selected this location in the first place.

I was home all day when my package was supposed to be delivered. No doorbell was rang and we didn't hear a package get dropped off (we hear when anything is delivered). I called UPS about the issue. I think the UPS driver stole my package and nothing was done to fix the issue. They don't care if people actually get their stuff. Awful delivery company.

I got a package supposed to be delivered to my house and then it end up being at the access point which 30 mins away from my house. Their emails went through spam and no one mind to give me a call. I PAID TO GET IT DELIVERED TO MY HOUSE. So I called customer service to talk about it, and this ** women, named Jenny if she didn't give me the wrong one, with ID number as **, talked to me in a rude way. I asked if my package would be there when I come the next day and she said it got picked up to send back to shipper. I asked again why my notification said I had until tomorrow to get my package, she said I just have to call back customer service. WTF? I'm talking to her, a customer service. Then she tried to cut me off, saying "have a good one" when I'm not finished talking to her. How in the world a company like you guys doesn't know how to manage your employee. What a ** up.

If I could give UPS a zero I would. Time after time I've dealt with so many issues with these people. TWICE I've had packages that said delivered that were NOT THERE. The first time it was deliver HOURS later. And now the same thing is happening. Said it was delivered at 4, called at 6. They said they would call me back within an HOUR & let me know what's going on, 2 hours later & still no call so I call them again (both times the person I spoke with had horrible English so I couldn't understand anything she was saying). They said they tried to call & no answer. And they did NOT try to call me. My phone was on, full service, and I wasn't on it for the entire time I was waiting. She said it would be too late to try to call the driver now, that it would have to be resolved in the morning (when I'm leaving to go out of town).

I had the worst experience dealing with this company and I have had my share of awful experiences. I was just shocked that I was actually dealing with the 'UPS World Headquarters.' My address was 'undeliverable', even though I have received packages from other delivery companies including theirs. My package was sent to an access point that was 45 minutes away. Why? There was an access point that was just about 15 minutes away from the address that package was to be delivered to. I called on a Friday to have it re-sent. I called on the Monday to follow up because I still had not received my package. I was told that it had not been sent yet and that it can take up to 48 hours from my re-send request date for the package to arrive.

I WOULD GIVE THEM A ZERO IF I COULD!!! For the last 4 days I have called UPS to pick up a package from my home. For the last 4 days they keep telling me they are coming and I SHOULD PUT THE RETURN LABEL ON THE PACKAGE. I keep telling them that I HAVE NO LABEL, UPS was supposed to bring the label, put it on and take the package. I have spoken with numerous customer reps, 3 supervisors and some person keeps calling and telling me they are coming the next day but tomorrow will be day 5. When I ask for the number of the local office, they tell me they can't give that number out, I have to go through the mail number. So I am no closer to getting the package sent. I would cancel but already paid for the pickup. I really think their system needs a rehaul and people should be held accountable. But big business protects themselves. So I am stuck in a hamster wheel, spinning around, waiting day after day.

Called costumer service, was told to leave make and contact number and my local distribution center will contact me with in 30 mins. Local office did contact me within 30 mins, but unfortunately I missed the call. The manager left a detailed message expressing her apologies, which seemed very sincere, and assurance that my package will be on the next truck out the following day. True to her word my package arrived that day. She even called to follow-up. Not sure what caused the initial delay, but I was impressed with the costumer service once I got to speak with an actual human being.

I ordered a perishable package from Omaha Steaks on January 5th. UPS has never been able to find my house and always say that the address is incorrect. It is not incorrect. After dealing with 3 delays on this one package, it still hasn’t arrived as of January 17th. The worst part of it is that UPS couldn’t care less that their service is deplorable. I will never ship UPS again. It’s FedEx from here on.

They picked up my 65" smart TV for shipment to Mexico. 7 days later I called to ask why it showed still in Vegas. They said they need to return for different papers. It came back 10 days later, left outside, damaged. It took 20 phone calls to get someone to come verify damage. He said it was indeed cracked down the screen. And the packing was sufficient. $40 TV box with foam inserts and corners... Another 5 phone calls later asking once again why I haven't heard from anyone, and they replied "we're not liable for damage"... So, they never shipped it, only pick up and return and it's destroyed... And they say "Sorry for your experience." This is unacceptable that a business can just wash their hands of responsibility. AND THE DRIVER CONTINUES TO WORK FOR THEM. Completely unacceptable and disgusting.

I have a sign on front porch for UPS, FedEx, and USPS to not place packages in front of door. This is for safety issues. I also have signs on backyard fence NO TRESPASSING! However, people think that means nothing and yet they still enter. UPS did not place the packages on front porch where sign states. However, there have been recent thefts that have been reported in my county. The driver disregarded specific placement on front porch. Driver ignored the No Trespassing sign on the fence gate. And it was a good thing the dogs were not in the backyard.

My medically necessary package still says "Out for delivery". The supervisor didn't call, so I just called again, and demanded a supervisor, and she tells me that "It is still in our warehouse and has not even been sorted yet"...WTF??? It's not like I'm waiting on a toy or a candle or Avon, It's a Medical Mattress for my BACK! (Which is on severe pain right now). This is the second time they have screwed me over. If it hasn't even been freaking sorted then WHY say...Scheduled For DELIVERY TODAY... Now I have to TRY to attempt to sleep in a recliner since YOU, UPS sat on your butts all weekend and didn't sort or deliver my medically necessary BED!! Thanks. UPS!!

I would give this company 0 stars but this review form won’t let me. I have been waiting over 1 month now for my order to arrive! UPS got my order to within 20 minutes of my house and then lost it! The seller sent out a replacement which UPS sent to a different country. Finally got it turned around and heading in the right direction but it has now been “held” or “delayed” three times! It was suppose to FINALLY arrive today but I have now been informed that it is “delayed” due to operating conditions... the weather and road conditions are perfectly fine!!

UPS Had my package in my state and city AND THEY SENT IT TO CANADA AND DELAYED IT. Completely disgusted with their service. The worst delivery company I’ve ever seen between delaying my packages for inclement weather when it’s not even raining and my package is in the same state as me or them shipping my package to Canada and delaying it a day.

Horrible experience. I used them when I was moving from Denmark to Belgium. The package was delivered to a wrong address and to a wrong person who took it and opened it (many items were missing from the boxes). I reported the problem but they lost it and every time I called afterwards to see what is going on they said that problem has never been reported. Then I send them the evidence (mail and phone calls) and they do not reply or reply that the problem has not been reported (as if they were drugged). The bill came 4x higher than the estimated shipping costs that we agreed on. Total mess – next time I will rather take boxes myself on foot than deal with these people…

UPS is a company without any integrity. Thankfully, I am a lawyer and so will be filing a suit against it tomorrow in our local Small Claims Court for $2300, in addition to the cost of filing and service for an additional $400.00. It will take me about 15 minutes to prepare and electronically file the complaint. Once UPS is served it will have no choice but to either hire a lawyer to appear at a pretrial conference, or to resolve my complaint. The sad fact is this is such a pitiful company in resolving its own errors that a lawsuit is the only way to get Justice, and more people who have problems with this company should do the same.

Took a full day off of work to wait for a package that never arrived and was rescheduled to the next day and had no option to sign ahead of time. Then was rescheduled for the 15th. Then it went out for delivery on the 13th so day was rearranged to facilitate getting the package and it never arrived. Signature required is an outdated technology. Not being able to track your packages in real-time is unsatisfactory for a company in 2018. UPS needs to get out of the Stone Age and get on board with customer service.

Driver couldn't find my house. Same house I've lived in for 4 years. Every other postage service finds my house. I call customer service and she tells me they have to try to deliver it again something about I'm under a contract with UPS. I tell her I've lived here 4 years and you guys never find my house and I always have to pick it up 40 minutes from my house. I ask her to hold it at the center and I'll pick it up on Monday. Today is Saturday. She says she can't do that. I tell her I want to speak to a manager and she puts me on hold. I wait on hold for 21 minutes and finally hang up and call back. The automated system asks me if I want to pick up my package at the ups center. I agree and schedule to pick it up on Monday??? Really!!! Worst customer service ever! Completely put me in a horrible mood. All you have to do is put our address in Google Maps and it brings you to our doorstep. IDK what they use for GPS but I think it's time to upgrade.

Paid a lot of money for next day air for my phone and instead it’s taken almost 4 days. Still isn’t here. Also, it’s almost 5:00 PM at the time of this writing and I haven’t even seen the UPS truck. Please, a word of advice for anyone who’s reading is always go through USPS. I got my mail from the USPS at 12 PM. Very dissatisfied with UPS.

My recent experience with UPS has been bad. Because UPS is not supplying drivers with trucks that will navigate the poor weather conditions in Maine packages are being delayed sometimes by 4 or 5 days. It's amazing that a company that is willing to spend 25 million on Tesla trucks is unable or unwilling to buy a few 4-wheel drive trucks to enable deliveries deliver on time. Amazon Prime guaranteed 2-day deliveries are impossible in the winter and most stretch out to 4 or 5 days. My neighbor was waiting for some overnight medication to be delivered from the VA and because UPS was unable to deliver he now has to wait 5 extra days (they don't deliver on weekends and Monday is Martin Luther King Jr day). This is seriously messed up. I don't blame the driver at all, it's hardly their fault that UPS does not supply a vehicle that is safe to drive in the 5 months of ice and snow that we get in Maine?

Good evening. I never faced this kind of incident when I couriered parcel to any place for the last couple of months. I couriered two parcels for two locations. One is Texas and the other one is California but they gave me a delivery date one is on January 11th 2018 to the Texas address and the other one is January 12th 2018 to the California address. Till now I didn’t get not even one packet from the UPS. Finally I realized I preferred the worst courier service. I don’t know how can I get the solution for this problem because the couriers contains food items (the expired date is January 12th 2018). Please give me some suggestions. Thank you!

I have 2 boxes that are to be returned and paid for by the company requesting return. According to their own flyers, call set up pick up and UPS will pick up. I went to the Official UPS website and it's clearly states free pick up. No charges will apply. When I called to schedule, I was told there is a $15 fee. I stated that their own website states no fees for pick up. I was told to bring it to a drop off location, which I already tried but the boxes do not fit. I was told to go to a UPS store which I stated there was not one in this small town. Knowing I was disabled, 1 telephone operator and 2 supervisors told me to go look and stop the driver and give him the packages. Shocked, I asked how do I do that? Do I stand out in my rural road waiting for the truck to go by and wave my cane or shall I stand out in front of the truck when it's going 55mpr down my road. The representative and supervisors were rude and did not help the situation.

I contacted United Parcel Service about their apparent inability to deliver a package from Amazon to my physical address. They had just delivered a package from Amazon on Tuesday to my physical address no problem. Now on Thursday of the same week they find my physical address as undeliverable. I ask to speak to the customer complaints department, the package was deliverable as determined by U.P.S., was told by the U.P.S. employee that there is no complaint department and how could she help me. After we determined that there was no reason the package could not have been delivered, except through driver error, (all their fault) the best they can do is have the distribution center call me at 10:00 am and schedule another delivery attempt.

A 28 # rebounder small trampoline was left in the rain at the front door. I left the garage open hoping the driver would set it in there. When I found it 20 minutes later, the box was soaked and I badly wrenched my right knee trying to get it into the house and into the basement so the box could dry off. They do not know the age of the people they are delivering to. I am a senior citizen and expected my husband to move this for me when he returned home from work. I felt I had no choice with how wet the box was to try and save the interior contents myself. I could not leave it on the carpet or the hardwood floor. I wish UPS would instruct their drivers to consider such realities.

I paid close to $90 for next day air. My package was to be delivered at 10:30 am 1/11. I waited until after 4 pm and called. First guy put me on hold while he ‘checked’ then put me back into automated loop and I had to start Over. Next person tells me my package is sitting in an air crate and isn’t even scheduled for delivery... online tracking still shows “on time”. (It's after midnight on 1/12) hardly ‘on time’. I was told I’d get confirmation call in an hour to confirm delivery for the following day. No call. Six hours later I call again and was told there is no update. I can’t get my money refunded and maybe my package will arrive, maybe it won’t, but it SHOULD arrive tomorrow at 10:30 am. 24 hrs later than the “next day” delivery I PAID for.

UPS has been screwing up and failing to deliver my packages for 4 months straight. I received one out of 8 shipments. Just when I thought the problem was resolved, today I've been sitting here waiting and wasted an entire day. UPS doesn't appreciate my business and I'm taking it elsewhere. They lie and say they can't find my address, when I live on Main Street and my building is a Historic landmark. Secondly, when I go pick it up, they have me sign, but it claims then that it was delivered instead of "they screwed up again." I'm tired of the runaround and having to drive an hour, hurry up and wait and pay for a service that I've yet to receive.

We live where it is cold out. Our daughter lives in Florida and moving back home. Shipped her LLBean boots and LLBean coat... The package never arrived. It said on paperwork that box was discarded. We went to the shipment places that it was supposed to be there. People were rude and could not help, blamed on the little guy that we dropped off at UPS store, not his fault, He said during seasonal hiring the workers steal things that time of year, Be very careful shipping things. Take the extra insurance out because they will not pay for it. My daughter posted it on Facebook and UPS took her post down. Very frustrating.

This is the second time I've had issues with UPS. First I ordered my son a coat from Burlington Coat Factory, it had been opened and taped together. I called and notified the company of the issue. The representative took a complaint and said they were going to have someone call me... well that never took place. Next I had an order coming from Bath and Body Works. It was on the truck for delivery today at 9:00 a.m. It was never delivered only to find out they have rescheduled the delivery for the next day without reason. UPS is one of the worst companies in the United States!

We moved recently and have no problems to receive mails from USPS, FedEx and other couriers, except for UPS, that always fails to deliver everything to my new address. The reason from them is NO SUCH STREET. Comparing with its counterparts, UPS REALLY could do nothing but causing more trouble.

Paid $95 for next day air service. Delivery took 4 days. I could have sent it with USPS priority flat rate envelope for $5.65 and had it there in 2-3 days. But this customer wanted next day air so I did what the customer wanted. Then the customer was mad at me for delivery taking so long. So I called customer service. First they said next day air doesn't mean you will get your item the next day. I said they should change the name and not charge people 15 times as much for it then. After a bit of saying there was nothing they could do finally they said I couldn't make a claim yet. I had to wait another day.

UPS is the worst carrier ever!!! I had several issues with the deliver of the bike I bought. They claimed they came to deliver it and no one was here, BS my man was waiting all day and no one came to the door. The second time they were supposedly going to deliver it he again waited, they never showed up. When it was finally delivered it looked like some had beat the box to hell. Pieces of the very expensive bike were broken! This saga has been ongoing since Friday! Like seriously dude! I was on the phone with UPS 3 times today!!! They are absolutely horrible!!! I am appalled and disgusted with the atrocious customer service I received. Then all they say is "I understand your frustration." blah blah bologna!! I know that game, I work for a call center too!!!

UPS denied the service I paid for due to climate. It was sunny almost 80 degrees during the delivery day. Later pulled a note that the recipient name was incorrect. I went online to verify the information and everything was ok. I paid for a delivery to my front door and didn't got jack ** to my door. I drove 50 miles to get my package.

If I could give -5 stars I would. UPS is straight trash. I ordered a $150 item that they “marked as delivered”. Which was complete B.S, UPS truck never even came to my house that day. But because it was shipped UPS My Choice, there’s nothing they can do about it. So their drivers are either stealing people’s packages and marking them as deivered or selling them. Biggest scam. ** company. I will spend extra to ship from a different company from now on.

Have repeatedly delivered my perishable food late. I have frozen raw meat delivered to my house every month. And every month I have a problem with UPS here in SoCal. It is hotter than heck here, even in the winter. Last time they were 8 days late with a package that was supposed to be 2 day delivery. By the time it got to me, the meat was thawed out and a stinky mess. They had the nerve to demand I keep the package for their driver to pick up in order for me to submit a claim. The driver did not show up until 4 weeks later when my next package was due!!! I wish I could boycott these people.

This company's service has really gotten terrible. I am expecting a package that was supposed to be delivered today. It is Saturday 1/6/2018 7:31 pm and the package is nowhere to be found. Horrible company and horrible service.

My ASOS order was lost, ASOS refunded me for the lost product, but the tax I paid for delivery was for UPS and I didn't received a refund or any more replies in customer services. The tax was almost the price of the product and I didn't even received it, so what is the point of this company? They charge for a service they don't deliver? That doesn't make sense for me.

Numerous calls and emails to UPS with different excuses each time I call. See email examples below for additional reference: "I have not received the promised phone call by 10am today and customer service cannot tell me when my required signature package will arrive, two days late now! I called twice this morning with long wait times and no helpful customer service representative. This is NOT acceptable. I am recontacting the BBB.

Don’t go with UPS unless you want to have your package picked up by the receiver at a inconvenient location. Or pick the package up yourself at an inconvenient location. Or unless you work at night because they only deliver during the day. You can’t request a late delivery. But... if you are lucky enough to receive your package when they decide to deliver it you will have good service at the door.

My son sent me a very large (approx. 4/1/2 W x 4 1/2 H) to my address on Bainbridge Island from Delaware, Ohio. On Wednesday Jan. 3, 2018 this pkg was left downstairs in the lobby w/o notifying me that it had been delivered. My son in Ohio had to text me to let me know it had been delivered. I live in a senior building and I am 85 years old. I have herniated disc problems and I would have thought that any delivery driver that had any brain matter would realize that a pkg that size irregardless of the age of anyone should have been delivered to their front door, not just left in the lobby. This pkg was large and cumbersome for me to get two stories up.

I had a next day delivery, which they attempted to do, but no one was home. It is supposed to be delivered before 10:30. So, I called and asked them to deliver the next day, before 10:30. When I checked UPS tracking website, the status gave me both pieces of info, by 10:30 and it was saying it was held for pickup, which was wrong. I called UPS, and the recorded message was saying that UPS will deliver my package up to 8pm or even later. I was frustrated, and requested to speak to an agent. She spoke with the distribution center, and confirmed to me that the package will be delivered before 10:30. So, at then end it worked out, but they caused me frustrations and disappointment. UPS need to have correct information on their tracking website, and on the recorded info.

I would like a phone call return, regarding a package that was stolen out of your UPS store located at 2336 S.E. Ocean Blvd, Stuart, Florida 34996, on 8/28/2017 @ 9:40 a.m. per the receipt. My husband and I brought a package to the UPS store on this date--and asked owner to mail the quickest way besides overnight. ** stated it would take 7-10 days and would cost $16.03. We went back 8 times, hearing 8 different stories each time as to why the package did not get to location B. To our daughter a college graduation card and gift.

I ordered a tv and it was shipped via UPS. According to the UPS my choice the package was out for delivery on 01/04/2018. I took the day off work because the package had to be signed for and at 12:55pm a UPS truck stopped in front of my house. It was there for several minutes and the driver got out of his seat and went to the back of the truck. Then to my surprise he got in his seat and drove away. I contacted UPS and spoke to several customer service reps that were not help. Said the package was not on the truck. I find this totally unacceptable that a company is so careless to send a truck to my house without my package. Not only was it a waste of my time but also a waste of their time and resources. This company has become subpar.

When we moved to the country I knew there would be some discomforts, but the first 15 years wasn't too bad. 2017 set a whole new trend, UPS had not claim or even late packages in up to 2017 and then I have had 2 lost, 3 deliverable (according to UPS) and two driver that couldn't find the place. I know we all are having problems finding quality help, but this has gotten ridiculous. If you can please ship with anyone else...

I have gone to the La Junta Colorado UPS (which I drive 30 mins to get there) and their doors are locked every time I go to take a package. The hours on the door say they are open until 6 and every time I go it's around 1-3pm. No one answers the door!!

UPS has given me the worst customer service I've ever experienced. I ordered a package on December 5, 2017, today is January 3, 2018, and the tracking kept telling me that it was coming, and every day it never came. About three weeks passed and I went to pick it up, stood in line twice, for two hours, and when I get up to the counter all that I'm told is that is hasn't been processed but they were still scanning it and knew where it is. Well, I call again today, and now it's missing. I can't get another one of this item. This was the only one I could get. So, believe me when I say that every single person I talk to will hear my story and I will encourage them to never ever use UPS again.

I'm waiting for a package which I purchased on Dec. 29, with an arrival date of Jan. 3. No problem. But when I tracked it today here is what I saw: Tuesday, January 2 10:38 AM Departure Scan Bethlehem, PA. Saturday, December 30 9:35 AM Arrival Scan Horsham, PA. Saturday, December 30 5:57 AM Arrival Scan Bethlehem, PA. Saturday, December 30 12:50 AM Departure Scan E. Syracuse, NY. Friday, December 29 10:31 PM Package was handed off to UPS.

Paid for overnight delivery for perishable item. Throughout the day of scheduled delivery 12/29/17 I was told package was in the truck and would be delivered. This was a deliberate lie. By 10 pm they admitted it would not be delivered and rescheduled for 1/2/18! They could care a less it was perishable, that they lied and were misleading by claiming overnight delivery which I paid a hefty price for. At best this company is incompetent. At worst it intentionally misleads consumers knowing they cannot deliver. I don’t know how they stay in business. I will never use them again. I will not buy products from companies that use UPS. I guess the CEO will get his $200,000,000 bonus. What a crime.

Had an item shipped overnight on 12/29 to arrive 12/30. Package is delayed and upon calling I'm told I won't receive it till Tuesday 1/2. Then further proceeded to tell me that they are not going to reimburse me for shipping and that there's nothing else they are going to do for me. Not only did I experience awful customer service via phone call (man I spoke with spoke very broken English and sounded very irritated with my concern/complaint) but my very important package is delayed by 3 days when I shipped OVERNIGHT. Checking the tracking information the item arrived within 2 hours of my location this morning and could have easily made it here. Not only will I never use UPS again but I demand I be reimbursed for shipping.

I am getting a package sent to me 2 day air. It shows taking 7 days to get to me. Very time sensitive paperwork. No explanation is being given and customer service basically laughed in my face. A refund was offered but that doesnt help this situation. Totally unacceptable and will negative social media this.

On Dec. 20 I shipped a package from Ohio to my son to Washington with a guaranteed delivery of Dec. 22. I asked the girl at UPS if my son could pick up the package at his local UPS store the next day (Sat.) if he was not at home on Friday. She said that he could and that she would add that to the shipping instructions. He was not at home Friday, but there was a note for him to go to 3901 Main St. in Vancouver, WA to get his package.

Long story short, I ordered a package from Los Angeles to Calgary. The package made its way to Canada in one day, where it was then under the care of UPS. I checked my tracking information every day which was not updated for 15 days. I called them over and over and they lied to me. They told me the package was in Richmond, BC and that it was would be at my house the next day. The next day, when the package didn't show up I was told it was at the warehouse of the company whom I had ordered from... this company doesn't have a warehouse in Canada. Then I find out that my package is sitting in Concord, Ont... If anybody knows the slightest thing about geography you'll know that Ontario is on the opposite side of North America to Los Angeles and Calgary. Why my package is here? I have no idea and neither do they. I've been waiting a full 30 days for my package as of today.

For the last 4 days they can't find my tickets to a football game and if they're lost I'll be out $2,000. When you call they say it's at a depot but when you go to the depot it's not there and they say it must be somewhere else. Everyone lies about calling back and I'm not sure whether the UPS people are incompetent or just lazy or both. I've learned my lesson. Either FedEx or forget. If a company only uses UPS I'll find another company to buy from.

Each time that I had an online purchase that was delivered by them, I had an issue. Their website doesn't work properly and I am unable to change the delivery date. It doesn't pick any country other than US for changing the delivery date. My EXPRESS order went all the way from Turkey to the US and then back to Australia!!! They are hard to contact and the customer service is just really bad. On top of all items mentioned, they are very expensive in case you need to return the purchased item. I am absolutely frustrated by their service.

Have you ever had the experience of your house being robbed or vandalized? I have. For me the worst part was spending months afterwards looking for something and then realizing it, too, was part of the theft. I have used UPS for over 30 years and had come to feel they were one of the ‘good guys’. My wife even wrote, in one of her newspaper columns, of the warm feeling she had when she saw the ‘big brown’ truck approaching. Most of us have experienced betrayal in our lives but rarely are we asked to pay for the ‘service’. It would be easier, and quicker, to spend 6 months of your life collecting the things that were useful and important to you, putting them neatly in a box, and then dropping the box in the nearest dumpster! Here is the story: All that changed with this last shipment. Now I feel like I was robbed and my shipment was vandalized.

Every time I receive goods through UPS - it's a problem. This Christmas the gifts that was shipped by UPS - all were lost - (well Amazon refunded me but) that's the level of service of UPS. If you call them the best answer they give is contact the seller - it's their problem. How they are in business? How can a company has issue with each and every package handled by them.

I don't understand what is the problem. 2nd time same thing. Driver lies on tracking statement. Claims no one home. Wrong. Someone was there. Now I have to retrieve package myself... FedEx isn't having same problem. Thanks for nothing.

We mailed a package from San Antonio, Texas to Phoenix, Arizona on Monday Nov 27, 2018 and it was suppose to be delivered on Friday December 1, 2018. Package didn't arrive on delivery date. We had to track down and stay on top of UPS daily for 4 days and them lying to us for 2 days saying package was en route and it wasn’t. Now they are refusing refund, because it was their busy time. We were never told this. Need help trying to get refund.

For the last several weeks, UPS Philadelphia has managed to botch every single delivery for us. They keep trying to deliver our packages in Philadelphia, even though we do not live there. Our address is not ambiguous and has been here for about 100 years. The tracking info says 'incorrect street address', which is not true - they simply keep putting our packages on the wrong truck. I have called UPS multiple times to complain, nothing has changed. I have tried having packages delivered to the UPS store nearby, which also failed since they did not manage to deliver there either. One package was routed to Connecticut before they noticed and routed it back to PA. The latest snafu is an important 'Next Day Air' package which is now a week late. FedEx, USPS, Lasership, Amazon Logistics - none of these have been problematic for us. UPS is trying very hard to win the 'Worst company of 2017' award.

Ridiculous delays on premium mailing such as express- over a week in some cases and of urgently needed items. With each day saying "on the truck" delivery by 8 pm. A week later... if you can't scale your shipping operation to handle holiday seasons you should not be in shipping business to begin with. Will NEVER use them again.

When my order took 60 hours to move from IL to CT (already 2 days from Kansas where it started) I got worried. (Very expensive computer I required for Work was in it.) It arrived in CT and didn’t move DEC 24, 25, 26. One was Sunday and one was Xmas so I get that. But not moving on Tues the 26th? So I call up and automated service says it’s waiting for pick up at my local office. I call back and grab a real person and they tell me that yes it’s 1 mile away waiting for pick up. I go to the local office and guess what. It’s not there. Employee was very nice and helpful, even gave me a number of a higher up at the warehouse I was at. Call this person (who was very rude and short) and find out it’s still in another warehouse 45 minutes away. Where it’s been for days. I told them I’d pick it up but was told no. It’s in a sealed trailer. That was 9 hours ago. According to their tracker, it still hasn’t moved.

My husband and I left very important documents at home when we were traveling. Our neighbor shipped it next day air from Florida to Utah on 12/21. We received the tracking number and it was delayed and postponed for no reason to 2nd day air. We were told we could go the closest UPS distribution center get the package there. We drive there and it already on the truck for delivery. Later that day on 12/23 we hacked the tracking and it was listed as an emergency delay with no additional info. We called UPS customer service on 12/24 and we were told our package would arrive at our location in Utah on 12/26 but we were leaving Utah on 12/25. They had to re-route our package back to Florida. This was very stressful and took time away from our vacation at Christmas. I will never use UPS again. Still hoping we get our package. Horrible service and will always use FedEx or USPS moving forward.

I do not place orders that have to be delivered because I know I'll have to depend on either FedEx or UPS and they always fail! But there are times when you're dealing with companies who send you things thru those companies and need a signature to leave the package! That sucks! I was suppose to receive a package by UPS on Dec. 22nd by "the end of the day." I signed up for notifications by both text and email. The only notification I got was when it left California and then on Dec. 22nd at 4:09PM saying that the delivery failed!! Why wasn't I notified prior to that?! Why did it arrive before "the end of the day"?

I shipped a package from NC to FL on 12/19 online. UPS.com said delivery was going to be 12/21. Then UPS sent my package to Chicago by their mistake. Package still in limbo on a truck somewhere on 12/26. I spent 4 hours on the phone with them and spoke to 11 of the most unaccommodating, unapologetic, untrained, rude, nasty people I have ever encountered. They refused to help me, listen to me, do anything about THEIR mistake, and now are refusing to refund my money. I sent another package from the same place going to the same destination the day after the original one shipped, and it got to its destination in 2 days, exactly as they said, because THEY did not send that package to the other side of the country. They refuse to take responsibility for their actions or even apologize, and will not refund my $60, so I am having to contact the BBB, Consumer Affairs Division, my credit card company, etc. to get my money back.

I ordered a package from a company on 12/20/17. I upgraded shipping to guaranteed two day. On the day package was due to be delivered, the information on their website said my delivery date had been changed until the 26th. I called and all they did was pass the blame back and forth with the company I ordered from. If I ever have the option of choosing a carrier, it will not be UPS. They had no concern for my issue. This is not the first time that this has happened, but the first time that I did pay for upgraded shipping and it still did not get here on time.

On a 3-day select service that started on 12/17/2017 I finally got the package 12/26 and had to pick it up from a facility. Isn't that 9 days? I was told by a "supervisor" on 12/22, finally, that if I was willing to pick it up at Niagara Falls customer center, I could get it on Sat 12/23. On 12/23 another "supervisor" said it couldn't be picked up until 12/26, because the customer (me) requested a delivery change to 12/26 to be picked up at customer center. (wrong!) When I finally arrived to pick up the package on 12/26, and complained, the clerk told me that the tracking information on the internet is wrong and doesn't mean anything. (It said the package had arrived at Niagara Falls at 7:04 AM 12/23.)

I asked for a clear to help me because I didn't have my glasses and the form was small light type. Unbeknownst to me the form was filled out incorrectly. The parcel was time sensitive so I paid for overnight service, but in the end the parcel came to me 3 days later. Their record show it was delivered within two days. They have given me the runaround for six months and the regional manager even mocked me. Not impressed.

Visa paid for expedited shipping on a visa credit card which I was to receive on Friday and their site showed it was on the truck for delivery. But of course it was not delivered so I called Visa and 7 pm and they called up and was promised that I would have it first thing Saturday morning. And their site again said out for delivery again on Saturday so I sat all day and waited and by 7 pm when it did not arrive I called UPS and sat on hold for a hour and ten minutes before someone answered and when she went to check on cut me off so I had another 35 minute hold.

UPS driver came to my house on 12/21 at night after 6 before 10. I wasn't home. My son was. I don't know if the driver ring the bell but there was a note stuck to my door to go to a different location to pick up my package. The following day while I went there and my package were not there and I called them and they told me my package was there. I went back the following day again my package not there. Now my son has no Christmas presents besides socks and underwear to open because everything that I paid extra to get it shipped by Christmas UPS once they attempted to drop it off at my house never took it to the destination where it could be picked up. After that I went out in a storm to go get those packages because they told me it was there the 23rd. The Driver had 3 days to drop my packages off at the next location. He never attempted to drop them off. They just told me to go pick them up.

Had a "guaranteed" next-day delivery scheduled to come on Friday, December 22nd. Today is the 23rd and after checking online to see about the status of my package, I learned that it had been rescheduled for Tuesday, the 26th. Given the fact that I will be studying abroad and flying out of the country on that day, this was completely unacceptable. Contacting customer service was another trial in itself; took forever to get a real person on the line. Finally when I did, I let them know that I wanted to pick it up at the facility where it was being held, only to be told that I couldn't because there were no workers at that branch that day. The package is as good as lost at this point. Stay away from UPS!

Sent 5 packages. One was delivered to Nevada instead of Mississippi - and apparently MY fault even though all fields were correct. Another delivered to California instead of Mississippi - again, MY fault...and third has been at shipping center in Bakersfield as of yesterday - but can't be delivered until WEDNESDAY...and, guess again, MY fault. There is absolutely NO customer service nor culpability on the part of UPS. I had to argue with an employee about the incorrectly shipped packages, finally reading verbatim what was on the UPS website...he just said it wasn't their fault and the packages will be delivered when they are delivered. Unreal!!!